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BT 450 Answering Machine User Manual

1. Date Time is highlighted Press OE Press ey or KJ to select the Time format 24 hour or iz hour Scroll MS to Dote format Press ogol to select mmidd or demm Scroll Raa Enter time and enter the time using the 24 hour format e g 17 30 for 5 30pm If 12 hour format is chosen press to change am or pm Calls v to Enter date and enter the date Press CIE to save Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com W N Ff Scroll Settings 39 Set alarm call Press Hern scroll a to Settirss and press OK Calls Scroll sg to Date Time Alorm Press OF to Alarm Press OF Calls v Enter the alarm time using the 24 hour format e g 0730 for 7 30am Scroll SR to Alarm orott Press ogol to select Daila Once or OFF Scroll ER to Ringtone and press SEAN or EE to select the ringtone you want for the alarm Press CIE to save Press Back to return to the previous menu level Stop alarm ring When the alarm rings the display shows Alaria3 The alarm rings for 60 seconds Press tor to stop the alarm If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 40 Calls lists IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quart
2. Help 71 Cannot receive text You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service More than one text messaging product is plugged into the line Remove other products Check service centre number is correct Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone displays your caller s number when you receive an incoming call If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message Text has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 This may be due to your line being de registered at the text service centre All you need to do is text RESET and send it to 00000 You will receive a confirmation message back This assumes that your Caller Display service is active and working on your line Messages sent to 00000 are free Further help and advice for text queries on BT lines BT Residential customers call 151 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service selec
3. Press Hernu Text and press OK Scroll ee or RG to Text settings and press OK Scroll MS to Serid Service and press Ck Press ee Ky to select the Service Centre and press OE Press Back to return to the previous menu level Or press ke to return to standby Message alert When you receive a text message the new message beep will sound at the handset the new text message icon is shown on the handset display the base indicator light flashes These alerts can be switched On or Off The default setting is On If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 61 62 Text messaging Switch new message alert on or off 1 Press Heru Text is highlighted Press Ok 2 Scroll ME or ee to Text settings and press OK 3 Scroll to Hew text alert and press OK 4 Press aa or 2 to select Giri or OFF and press OF 5 Press Eck to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Using additional handsets Scroll a or You can use up to five BT Verve 450 additional handsets with your BT Verve 450 base to extend your phone system without needing to install extension sockets for each new phone Your BT Verve 450 handset can also be registered to up to four other bases You can then select the base you would prefer to use If you have purchased a BT Verv
4. Bi Names menu Directory displayed press rticn New entry Edit entry View Copy Copy all Delete entry Delete all Capacity Edit call grp Speed dial Getting to know your phone 15 Settings H set settings Base settings Date Time Alarm Directory empty New entry Capacity A Redial Redial list displayed press rticn Delete Delete all Call number Store number If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com When you make a call the Q light on the base flashes Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and for a few seconds after your call Out of range warning When the handset goes out of range of the base the flashes If you are on a call the line will hang up Move back within in range The handset will automatically re connect to the base am Using the phone Switch handset on or off To switch off Press and hold Pr Sitch off is displayed press es to confirm To switch on Press and hold Pr Sitch off is displayed press Ho Make an external call Press Cn When you hear the dial tone dial the number Preparatory dialling Dial the number first If you make a mistake press Clear to delete the last digit Press Ch to dial End a call Press de If you exper
5. View call details 1 Press the most recent entry is at the top of the list 2 Press or to scroll through the list 3 Press rticon Details is highlighted Press Ok 4 The display shows phone number date and time of the call If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Press or to display details about the next call Press Back to return to the previous menu level Dial from the Calls list Press the most recent entry is at the top of the list Press or to scroll through the list Press Ch or Ho call the number Or Calls Press EJ Press or to scroll through the list to the entry you want Press Ortion Scroll Sg to Call number and press OK If required press Clear to edit the number first Press Ch to dial Copy a Calls list number to the directory Calls Press Eu Press or to scroll through the list to the entry you want Press Ortion Scroll Sg to Store number and press OK Calls lists When a Calls list is open press I to scroll from the newest call to the oldest or press to scroll from the oldest call to the newest If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 41 42 Calls lists If you need to edit the number or name press Clear to delete any unwanted characters then enter new ones using the keypad All calls will li
6. The handset displays the number or name of the caller if available and the date and time it was received During playback you have the following options Dol to hear the message over the handset loudspeaker Press Ch to play back through the earpiece again or to adjust the volume once to repeat the message or twice to play the previous message to play the next message Delete or to delete the current message Display shows Deleted Fause or to pause playback Pr to cancel playback and return to standby At the end of playback the handset will return to standby The messages are renumbered to take account of any deleted messages If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Delete all old messages Press Menu Scroll MS to Arisuer machine Press OK Calls Scroll sg to Delete mss and press OK If there are no old unplayed messages the display shows Ha If there are old messages the display shows Delete a11 Press Yes to confirm or He to cancel Press Back to return to the previous menu level Using the answering machine at the base Switch on off Press ER The setting is announced Message playback Press New messages are played first During playback 4 Skip 14 to delete the current message once to repeat the message twice to play the previous message Answering machine 51 Answering machine messages that ar
7. the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to send a text message depends upon your call package IMPORTANT You must subscribe to your Network Provider s Caller Display service so that you can use text messaging and you must not withhold your telephone number A quarterly fee may be payable please contact your network provider for more details You may also send messages to landline phones that are NOT text compatible Messages to non compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call Please note that the conversion can translate common abbreviations and smileys etc but to ensure maximum clarity of message delivery abbreviations etc should be used sparingly At any time press Back to go back to the previous screen or press Jto cancel and return to standby If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 56 Text messaging If the text is not sent the display shows Meszaae failed It is stored in the Outbox Writing tips Use the keypad to enter letters and numbers eg to write to
8. Ease 1 is highlighted Scroll ey or call to the base you need to re select which base to use Until the base is selected the handset will display Resister 5 want and press Gk Display shows 7 Saweg followed by the standby screen De register a handset Press Heri scroll ME to Settings and press OF Hiset settinss is highlighted Press Ok Calls v Scroll to De resister and press OK Enter the System PIN original setting 0000 and press CE Select handset option is highlighted Scroll ogol to the handset you want and press CE un A WwW N Be If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Using additional handsets 6 Display shows V Dle resistered 7 Press Back to return to the previous menu level Internal calls Call another handset If you have more than one handset registered to the base you can make internal calls between two handsets 1 Press Int and if you have one other handset it will ring If you have extra handsets press a or KJ to select the handset 1 5 you want to call then press DE Transfer a call You can transfer an external call to another handset registered to the base 1 During your call press Int Your external caller is put on hold 2 If you have one other handset it will ring If you have extra handsets press T or to select the handset 1 5 you want then press WE 3 When the other han
9. See page 10 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Help 69 Cannot access your messages from another phone Have you changed the remote access security PIN code See page 52 Always keep a note of the new PIN code in a safe place Has Remote access been disabled To enable Remote access see page 52 No Caller Display number name displayed Have you subscribed to a Caller Display service from your network provider see page 40 The caller may have withheld their number An exact name number match was not found in your directory Check that you have stored the full STD dialling code Cannot register a handset to a base You can register a total of 5 handsets to your BT Verve 450 base and you can register your BT Verve 450 handset to up to 4 bases Check that you have not exceeded the limits Check that you have entered the correct PIN number default PIN 0000 Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on Have you connected the telephone line correctly Is the base ringer set to off You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 70 Help Buzzing nois
10. Select Send Service Centre Switch new message alert on or off Using additional handsets Registering an additional handset Select base en De register a handset 2222222 Internalicallsas nu 200 Call another handset Transferacall rs esse 3 way conference call 000 eee HEIR aa as 67 General information Safety information 0 ee eee 74 Cleaning 75 Environmental 22222 e essen 15 Product disposal instructions 75 Gl rantee un nasse 76 Technical information 222222222 77 ROUTE Sa were tL Declaration of Conformance 77 Connecting to a switchboard 77 Inserting a pause ee cece ee eee ee 77 Recall 2 4 00 4 an 77 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Getting started Location WARNING Do not place your BT Verve 450 in the Place your BT Verve 450 within 2 metres of the mains power bathroom or other humid areas socket and telephone socket so that the cables will reach BE Handset range Make sure it is at least 1 metre away from other electrical The BT Verve 450 has a range of 300 appliances to avoid interference metres outdoors when there is a clear line of sight between the base and Your BT Verve 450 works by sending radio signals between the handset Any obstruction between the base and handset will reduc
11. bt helpdesk vtecheurope com Help 73 If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g Hello will be home late You keep hearing an error beep You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Replacing the handset battery After a time you may find that the handset battery is running out of charge more quickly This is a standard sign of wear and the battery will need replacing Open the battery compartment cover Take out the old battery and replace with a new NiMH battery pack Push the battery compartment cover back on until it clicks into place WARNING Do not immerse batteries in water or throw them into a fire or dis
12. to Delete all and press Ok Press eto confirm or Ho to cancel Press 2 to exit and return to standby Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around To lock the keypad Press and hold The handset beeps and Kesrad locked is displayed To unlock the keypad Press and hold E22 The handset beeps and ker unlocked is displayed for 2 seconds before returning to standby Using the phone WARNING If the keypad is locked you will be able to dial the emergency numbers 999 and 112 When the keypad is locked you can still answer incoming calls and operate the handset as normal When the call is ended the keypad lock comes on again If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 21 22 Using the phone Paging calls cannot be answered by a Find handset Paging handset You can ring a handset to help locate it 1 Press B on the base All handsets registered to the base will ring for up to 30 seconds 2 Press B on the base again to stop the ringing or press a button on any handset Message amp Call inbox Your BT Verve 450 has an inbox which shows the status of your messages and calls and gives a short cut to access e Missed calls e Answering machine messages e Text messages 1 Press of The Inbox screen is displayed 2 Scroll or to the option you want and press U
13. unplug the power and telephone line cord during an electrical storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical X or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 75 General information Guarantee Your BT Verve 450 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will prov
14. you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Offices worldwide The services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2008 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art amp Design Partnership Ltd Printed in China BT Verve 450 04 08 2 BT ce
15. BT Verve 450 BTE Welcome to your BT Verve 450 Digital Cordless Telephone Answering Machine Ultra slim handset Answering machine with up to 15 minutes digital recording time and helpful voice prompts 200 Name and number phonebook to store all your contact numbers for easy dialling Store a directory entry then copy it or the entire phonebook to another BT Verve 450 handset Send and receive text messages Quick access to a range of BT Services including directory enquiries and call divert Caller Display lets you see who s calling and your phone stores details of the last 20 callers in a Calls list Register up to 5 handsets to the base without the need for additional wiring Digital call quality with a range of up to 300 metres outdoors and up to 50 metres indoors in ideal conditions You must subscribe to your network provider s Caller Display Service for text messaging to work and you must not withhold your telephone number A quarterly fee may be payable Some other network provider lines may not be compatible with this text messaging service You must subscribe to your network provider s Caller Display or Call Waiting service for these features to work A quarterly fee may be payable Please note that this equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services This User Guide provid
16. Calls v to Base settina Press OK Calls v to Dial mode Press OF Press or fa to select the dial mode option you want Press E to save Press Back to return to the previous menu Settings 35 When you have more than one handset registered to your base you can set one handset to ring before the others This allows one handset user to answer all incoming first like a receptionist Choose All handsets if you want all handset to ring at the same time or Select handset to nominate a handset to ring before the others The dial mode options are Tone Time Break Tone Earth or Pulse Earth You should not normally need to adjust this setting unless advised to do so If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 36 Settings If you enter your PBX access code your BT Verve 450 will automatically enter a pause after the first digit if it matches the PBX access code If any existing code is displayed Press Clear to delete digits The System PIN is used when changing certain settings and registration de registration The default setting is 0000 You can change this to your own preferred 4 digit number If you make a mistake press Clear to delete digits on A W N e N O vv A W N Be Scroll fie PBX switchboard access code Press Meru scroll Mn to Settings and press OF Scroll Ms to Bose settings Press OK Scrol
17. Handset display display icons 12 Base nn en EOT 13 Navigating the menus 2 222222220 14 Men map seinen 15 Using the phone Switching the handset on or off 16 Make an external call 2222220 16 Preparatory dialling 2 2222 16 End a Call sun 16 Receive a call cece cece cence eee 17 Call Waiting 2 00 00 17 Earpiece handsfree volume 18 Secrecy Mute cic ccadaviensdesc sense 18 Handse Esseen ana atts SSE 18 Make a handsfree call 222 18 Answer a call handsfree 19 Switch to handsfree during acall 19 Redial the last number called 19 Redial a number from the redial list 20 Save a number from the redial list to the directory cece eee 20 Delete a redial number 20 Delete all redial numbers 21 Keypad lock a cess cise tenntas cance doce 21 Find handset paging 22 Message amp Callinbox 22 Directory Store a name and number 23 VIEW an Enty oscacccaeass cearn Sas suave 24 View directory capacity 00 24 Dialanentry ccc cece cece eee 24 Edit a name and number 25 Copy anientiy un 25 Copy all entries cece ee eee 26 Delete anentry cc cece eee eee 26 Delete entire directory 60 27 Edit call group name 22222 27 Change call gro
18. Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 27 28 Using the phone Change call group ringtone Press EJ Press Orticr and scroll EAA or We to Eclit coll are and Calls press Ok Scroll el or EJ the call group you want Press Getior Scroll SERA to Finstone Press OE Press ey or KJ to choose the ringtone A sample of each one is played Press Ck to save Press Back to return to the previous menu level Speed dial You can allocate a name and number from the Directory to each of the Speed dial buttons 2 to 0 To copy a Directory entry to a Speed dial Press of Press rtion and scroll E ua to SPeed dial and press Ok Scroll el or to the Speed dial you want to store the Directora entry in and press OF If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Using the phone 29 If a name and number is already allocated to the Steed dial you have chosen they will be displayed To re use this Feed dial see To edit a Speed dial If the Speed dial is empty Ho number is displayed and then all the Directory entries Scroll or to the entry you want to copy and press UE to save Press Back to return to the previous menu level To delete a Speed dial Press EJ Calls Press Ortion and scroll Ram or WE to Seeed dial and press OK Scroll ER or Ms to the SFeed dial you want to delete an
19. N code and keep it somewhere safe To change your answering machine PIN see Answer Settings page 48 If you enter the incorrect PIN code you will be allowed one further attempt if it is still incorrect you will hear Thank you for calling and your BT Verve 450 will hang up If no button is pressed for 8 seconds or more your BT Verve 450 will hang up If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 54 Answering machine Delete current message Skip forward to next message Set answer mode this lets you select the outgoing message to Answer amp Record or Answer Only Play outgoing message Set answering machine to On or Off Ends outgoing message recording If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Text messaging Welcome to the BT text messaging service on your BT Verve 450 Your BT Verve 450 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK The fixed line text service is provided under BT s terms and conditions for telephone service These can be found by visiting the BT com website at http www bt com terms Subscribe to the text messaging service When you send your first text message from your BT Verve 450 you will automatically be registered for the service On receipt of your first text through the service
20. an ADSL microfilter may cause problems with this product and your Broadband service Additional BT ADSL microfilters can be purchased from www shop bt com If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 9 10 Getting started Date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically for all handsets when you receive your first call The date and time is recorded with each answering machine message you receive If you do not have a Caller Display service you can set the date and time manually BR W N HH Scroll fies Any additional handsets supplied as part of a multipack are pre registered to the base so once charged are ready for use The handset number is shown in the display Set date and time manually Press Heru and scroll RAM to Settirss and press CK R to Clock Time Alarm then press CK Date Time is highlighted Press OK The current Time format is highlighted Scroll EJ or EJ to choose 24 hour or 12 hour Scroll to Date format and scroll EJ or EJ to choose ddim or miie Scroll to Eriter time and enter the time e g 1705 for 5 05 pm Scroll RR to Enter date and enter the date e g 09 06 07 for 9th June 2007 Press CIE to save Press Back until you return to standby Your BT Verve 450 is ready for use If you experience any probl
21. ar a low battery warning beep once every 60 seconds During charging the icon will scroll in the display Battery performance In ideal conditions a fully charged battery should give up to 10 hours talk time or 100 hours standby time on a single charge Note that new batteries do not reach full capacity until they have been in normal use for several days To keep the battery in the best condition leave the handset off the base for a few hours at a time Running the battery right down at least once a week will help it last as long as possible The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New batteries are available from the BT Verve 450 Helpline on 0800 218 2182 After charging your handset for the first time subsequent charging time is about 6 8 hours a day Batteries and handset may become warm during charging This is normal The base indicator lights up The answering machine is switched on The NiMH battery is already fitted in the handset Remove the battery compartment cover by sliding it downward and lifting it off Locate the battery lead and connector and plug it into the socket inside the battery compartment the red wire should be on the left Tuck the battery leads in the space above the battery and slide the battery compartment cover back on Place the handset on t
22. auses see page 77 Directory empty If the directory is empty and you press EB the display shows the directory option Hen erties Once an entry has been stored the full menu is displayed If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Using the phone To search alphabetically Press the relevant keypad button e g for the entries beginning with T press Ed once then scroll ais through the entries Call groups Your options are General Family Business Friends Utilities VIP Others No Group BRWN Hr Press Getion and scroll Press CIE Scroll a or Press Getion Scroll View an entry Press EB The first entry is displayed Scroll mal or to the entry you want Calls 1 to Wie yam to view the name number and group Press Back to return to the previous level View directory capacity From standby press EJ The directory is displayed Calls v to Caracity and press E The number of entries available is displayed e g 150 200 Press Back to return to the previous menu level Dial an entry In standby press EJ The first entry is displayed Scroll ROA or to the entry you want or search alphabetically Press Ch to dial If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com N DOD WwW A W N FF Press etior and scroll S
23. can adjust the volume of the earpiece or loudspeaker There are 5 levels Press or BR to increase or decrease the volume Secrecy Mute During a call you can talk to someone nearby without your caller hearing Press EJ The display shows Fute on and your caller cannot hear you Press EA again to return to your caller Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker Make a handsfree call Dial the number then press 5 is displayed You hear your call over the handset loudspeaker Press Dol to switch the call between the earpiece and the loudspeaker If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Using the phone 19 Press Pr to end the call Answer a call handsfree When the phone rings Press 5 The call is transferred to the handset loudspeaker Switch to handsfree during a call During a call press to put the call on the loudspeaker To switch handsfree off and return the call to the earpiece press Dol again Redial Up to the last 15 telephone numbers called are saved in the redial list You can then select any of the numbers to redial delete or copy to the directory Redial the last number called Press the last number you called is displayed Press Ca to dial If you experience any
24. chine and press Ok access PIN Enter the current 4 digit PIN The default setting is 0000 Press Ok Enter a new PIN Press Ok Enter the PIN again and press CE to save If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com If you forget to switch on your answering machine Call your number from another phone and let it ring After 20 rings the machine will switch on and answer your call Enter your remote access PIN Play back your messages as shown below in Operating your answering machine remotely If you do not choose to switch your answering machine On it will switch off when the call is ended Operating your answering machine remotely Dial your phone number When you hear your outgoing message press CS You will hear Please enter your security code Enter your 4 digit Remote Access PIN You will hear You have X new messages If you only have old messages you will hear You have X messages followed by To hear main menu press 1 When you have accessed your BT Verve 450 you can use the keypad to operate your answering machine Follow the announcements and instructions you hear Play main menu Play all messages Play new messages only Skip back to previous message Answering machine 53 IMPORTANT You should change the security PIN from the original setting of 0000 It is advisable to make a note of your new PI
25. conds Scroll Mg to Call screenins Press ogo to select Gn or OFF Press CIE to save Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Answering machine 49 Call screening When the answering machine is on and takes a call you can listen to the caller leaving a message You can then identify the caller and decide whether to take the call in person The call can be heard through the base speaker or the handset as follows 1 When your BT Verve 450 rings wait for the answering While screening you can adjust the machine to take the call When the caller begins leaving a volume by pressing EM or IE message the display shows Screenina Press Yes to hear the caller Press P to stop screening without talking to the caller 2 To interrupt and speak to the caller directly press Ca If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 50 Answering machine Each message is played back with the day and time of the call announced as well as the caller s number if available and name if stored in the phonebook If there are no messages the display shows Ho messages New unplayed messages cannot be deleted Press Menu Scroll Message playback Calls v to Anzuer machine Press OK 2 Flow messages is highlighted Press 0K
26. corded message If you delete your Personal OGM the pre recorded OGM will be automatically reinstated as your outgoing message Answer mode Choose which outgoing message you want played to callers Answer delay Answer delay sets the number of times your BT Verve 450 will ring before the answer machine picks up your call and starts playing the outgoing message You can change the Answer Delay setting to between 2 4 6 8 rings or Time Saver Time saver When you ring in to access your messages remotely if your answering machine is set to time saver and you have new messages it will answer after 10 seconds if you do not have any new messages it will answer after 20 seconds This means you can hang up knowing you have no new messages saving you time and the cost of the call Recording time Set the maximum message length 60 120 or 180 seconds or unlimited Scroll Press Menu Scroll Scroll Press Ey or ita to select the outgoing message type eae to Gris amp Rec or Answer onla and press OK Your message is then played back If you want to delete it press Tielet during playback Or press UE to save Answer settings hee to inser machine Press DE Calls v to Anz settings and press OK Ansker only or Ans Rec Scroll ea to Answer delas Press or to select v the setting Scroll BR io Recordins tine Press an or ff to select the maximum message length 30 60 120 or 180 se
27. croll Scroll Edit a name and number Press EJ Scroll or to the entry you want Calls v to Edit entry and press OE Use the keypad to enter a new name Saal to Humber to enter a new number Calls v to Grour to select a different group Press E to save or Back to return to the previous menu level Copy an entry Press EJ Then scroll or to the entry you want to copy Press etion and scroll SARS to Cor and press OE Press or to select the handset you want to copy to and press CE At the receiving handset Display shows Receive dir entries Press es to confirm or Ho to cancel When successful the display shows v Coried Press Back to return to the previous menu level Using the phone 25 When editing a name or number press Clear to delete characters and digits You can copy an entry to another handset registered to the base If you copy an entry that already exists in the receiving handset it will create a duplicate entry If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 26 Using the phone You can copy the entire directory to another handset registered to the base If the directory becomes full during copying the display shows Hemara full If copying is not successful the display shows Dir cory failed If you copy an entry that already exists in the receiving handset it will cr
28. ct the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out e You may need to change the dial mode from tone to pulse see page 35 e If you are connected to a switchboard check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off see page 31 e Check that the mains power is correctly connected e Make sure the handset is registered to the base see page 63 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 68 Help No display The batteries may be flat dead or incorrectly inserted Recharge or replace the batteries i icon flashes Is the handset registered correctly to the base see page 63 Check that the mains power is correctly connected Check that the handset is within range of the base The batteries are low place the handset on the base charger to recharge C icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press Ls Make sure the handset is in range of the base Another handset registered to your BT Verve 450 base may be on the line Answering machine does not record any messages The memory may be full Play and delete old messages see page 50 51 Answering machine messages have the wrong date and time Have you set the date and time
29. d press Gk The name and number is displayed press rt ion and scroll hem to Delete Press OE to confirm Deleted is displayed Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 30 Using the phone To edit a Speed dial Press KJ Press Oetion and scroll or Jee to SFeed dial and press Ok Calls Scroll ae or Es to the Seeed dial you want to edit and press Ok The name and number is displayed press rtion and Edit is displayed Press E to confirm and then scroll El or ss to the entry you want and press DK to save This new name and number will replace the old name and number in the Speed dial Press Back to return to the previous menu level To dial using a Speed dial Press and hold the Speed dial button with the number you wish to dial The display shows Collins and the number being dialled If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Sounds Handset ringer Press Hern scroll SE to Sound and press Ok Ringer is highlighted Press Ok The current External melody is highlighted Press or KJ to select the ringtone you want for external calls Scroll to the Internal melody Press or to select the ringtone you want for internal calls Scroll MR to Fina volum
30. day 2day Press four times to enter 2 Press once to enter d Press once to enter a Press El three times to enter y Press BM to enter a space and use and or Ml for other characters Press leur to delete incorrect characters Press EA or EA to move the cursor to the point you want Use or to move the cursor to the beginning or end of the text Upper amp lower case Press to change between upper ABC lower abc and sentence Abc case letters Maximum number of characters in a text message is 160 The display shows a character countdown from 160 down to 0 In order to send and receive text messages you must not withhold your number On most networks if you normally withhold your number the 1470 prefix presents your number for you Sending messages Send a text message Press Herna Text is displayed Press Ok Hrite nen text is highlighted Press Ok Use the keypad to enter your message Press rticor and scroll or to Send Store Template Press OK Enter the phone number and press Seri Or press rticn to select a number from the Phonebook Redial list or Calls list Scroll or to the option you want and press E Scroll to the entry or number you want and press IK Press E again to send Press to save the message in the Outbox for sending later Press i The template options are displayed Press or to highlight the template you want then press OK to insert the t
31. dset answers you can announce the caller 4 Press Siaitch to switch between the two callers If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 65 66 Using additional handsets If the other handset does not answer press Siriale to return to your original caller 3 Way conference call You can hold a 3 way conference call between 2 internal callers and 1 external caller During your call press Irt Your external caller is put on hold If you have one other handset it will ring If you have extra handsets press Ey or 2 to select the handset 1 5 you want then press WE When the other handset answers you can announce the call Press Corn to join all callers If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Help Phone does not work e Have you installed the batteries correctly See page 8 e Check that the mains power is correctly connected No dial tone e Is the telephone cord of the base plugged into the phone socket e Check that the mains power is correctly connected e Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the mains power is correctly connected e The batteries may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconne
32. e Press ey or to set the volume level or off Scroll WS to Silerit Press ea or KJ to select Bear or CFF Press E to confirm Press Back to return to the previous menu level Handset beeps Calls v Press Meru scroll to Sound and press OF Calls Scroll ie Key beeps option is highlighted Press Ey or KJ to select Gr or OFF Scroll SRG to Confirmation Press or Jy to select On or OFF to Tones Press OK You can set different ringtones for external calls and internal calls Choose from 10 polyphonic and 5 standard handset ringtones The handset also has 5 ringer volume settings plus Off If you switch the handset ringer off by pressing X you can still hear a tone when you receive an incoming call by changing the Silent setting to Beep Your handset can give a beep to confirm a successful action such as storing a new phonebook entry It can give warning beeps when you are going out of range and when the battery is low It can also beep every time you press a button You can switch these tones on or off individually If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 32 Sounds 5 Scroll ea to Batters low Press or a to select On or OFF 6 Scroll RS to Cut of ranse Press aa or Jay to select On or OFF 7 Press CIE to confirm 8 Press Back to return to the previous menu level If you experi
33. e not deleted are automatically saved Memory full If the caller s still talking when the memory becomes full the caller hears Thank you for calling and the machine will hang up You must delete messages before your machine will be able to record new ones To delete old played messages see page 50 or opposite for instructions If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 52 Answering machine Remote access When enabled you can call in from another phone to listen to your messages and operate your answering machine You are asked to set a Remote Access PIN so that other people cannot ring up and listen to your messages When Disable is selected on the Remote access settings the PIN is automatically re set to 0000 A W N e Press Menu Scroll Scroll cast og to enote access and press OK Press EJ or E to select Disable or Enable If you select Erie the display asks you to enter the Remote to play the next message a to pause and resume playback JE to stop playback adjust the speaker volume or during playback At the end of playback press Ey and follow the voice prompt to press Ey again to delete all old messages Remote access You can operate your answering machine from any Touchtone phone by calling your BT Verve 450 and entering a 4 digit security code To enable disable remote access Mua to inser ma
34. e 450 multiple pack any additional handsets come pre registered to the base If you have purchased an additional handset separately you must register it to your BT Verve 450 base before it can be used Registering an additional handset At the handset Press Heru scroll SMA to Settinas and press Ok Hizet settinas is highlighted Press Ok Calls v to Resister and press OF Press ey or 2 to select the base you want Press UE Enter the system PIN then press IK The display shows Registering If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 64 Using additional handsets If registration is not successful first At the base time please repeat the process again in case the base registration period ran 1 Press and hold out of time If there are already 5 handsets The handset is automatically assigned the next available registered to the base the registration handset number will fail You must de register another handset before you can register the nents Select base a m 2 ifyour BT Verve 450 andsetis 1 Press Meru scroll a to Set tinss and press OK registered to more than one base you i E vee te hinhi kart selerk itich base tongs 2 Hiset settinas is highlighted Press Ok If you have a handset registered to 3 Scroll ee to Select base and press OK more than one base and then de register it from one of them you will 4
35. e on my phone or on other electrical equipment nearby Sometimes your BT Verve 450 can interfere with other electrical equipment if it is placed too close It is recommended that you place your BT Verve 450 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties please call the BT Verve 450 Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Possible problems with text messaging Text messages cannot be sent and screen displays Nezeag foiled The base station power supply or telephone line cord might not be properly connected Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket There might be a fault on the line Check your telephone line is working properly You might have deleted the server number in error See page 58 for instructions on how to enter the number Cannot send text Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not withhold your number If you normally withhold your number the 1470 prefix presents your number for you If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com
36. e the range handset and base The strength of the signal depends on significantly With the base indoors where you site the base Putting it as high as possible ensures and handset either indoors or outdoors the range will normally be the best signal up to 50 metres Thick stone walls can severely affect the range Setting up Signal strength i The icon on your handset indicates 1 Plug the mains power cable into the socket marked a on the when you are in range If moving out underside of the base and plug the other end into the mains of range of the base the range p indicator will flash If you go out of power wall socket and switch the power on You can place the ranges anycaliyou ui eset belost cable behind the retaining clip to prevent the plug being accidentally pulled from the socket Which power adaptor If you have purchased a multiple pack you should use the power adaptor with the smallest plug for the base IMPORTANT The base station must be plugged into the mains power socket at all times Do not connect the telephone line until the handset is fully charged Only use the power and telephone cables supplied with the product If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Getting started Battery low warning Ifthe icon flashes in the handset display you will need to recharge the handset before you can use it again You also he
37. eate a duplicate entry BR WN un A WwW N Be Press etior and scroll Press ey or KJ to select the handset you want to copy Copy all entries Press EJ The first entry is displayed Calls v to Cory all and press CE to and press CK At the receiving handset Display shows Receive dir entries Press es to confirm or Ma to cancel When successful the display shows 7 Coried Press Back to return to the previous menu level Delete an entry Press EJ Scroll EARE or to the entry you want Press rtior and scroll to Delete erties and press OE Press es to confirm or Ha to cancel Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com N DO WwW A W Using the phone Delete entire directory Press EJ Press etior and scroll a or eee to Delete all and Calls press OK Press es to confirm or Ha to cancel Press Back to return to the previous menu level Edit call group name Press EJ Press etion and scroll BAME or Bi to Edit coll are and press OK Scroll or to the call group you want Press rtion Display highlights Rename srour Press OK Press Clear to delete the current name and enter a new name Press CIE to save Press Back to return to the previous menu level If you experience any problems please call the
38. emplate into your text If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 4 When sending a message the display shows Sencdins message then Hessase sent Press 2 to cancel at any time and return to standby Sent and saved texts are stored in the Outbox Your BT Verve 450 s outbox is like a redial list It holds copies of sent and saved messages When the Outbox is full a new message replaces the oldest Your BT Verve 450 can store up to a total 20 text messages in the Inbox and Outbox Using the Outbox Draft texts you store and messages you have sent are kept in the Outbox If a text message you tried to send was not successful it is stored in the Outbox and shown as Fail 1 Press Meru Text is displayed Press OK 2 Scroll SAR to Outbox Press OK 3 The number of messages is displayed e g 1 Scroll or to the message you want and press Edit Text messaging 57 Templates There are five pre set templates Please call I ll be there at Thank you I ll call you Happy Birthday Receiving a call while writing a text If you are writing a text and you receive a call the text will be lost Do you have two text phone bases connected to the same phone line If you have two text phone base stations plugged into one line you are likely to experience problems receiving text messages Normally only one SMS enabled base unit DECT or co
39. ems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Getting to know your phone Handset buttons BT Press to open the BT Services menu page 44 UP Redial In standby press to open and scroll through the Redial list page 19 In talk mode press to adjust volume In menu mode press to scroll up through the options Option button left Press to select options displayed on screen LEFT Directory In standby press to access the directory When on a call press to mute the handset When entering text press to move the cursor left When listening to answering machine messages press to play the previous message page 50 Handsfree In talk mode press to switch handsfree on and off page 18 Talk In standby mode press to make and receive calls page 16 1 Voicemail In standby press and hold to dial your network s voicemail service 1571 page 43 Press and hold to switch the handset ringer on or off Option button right Press to select options displayed on screen Recall For use with switchboard PBX and BT Calling Features RIGHT Messages amp Call inbox In standby press to access the Calls list answering machine messages or SMS text messages menu page 22 When entering text press to move the cursor right When listening to answering machine messages press to skip to next message page 50 DOWN Call
40. ence any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Call Divert on off check Press ER Scroll SARE to Divert on Divert off or Check divert Press CE Press Ks to call Follow the spoken instructions or listen for confirmation status of your instructions Call Waiting on off check Press Em Scroll Ws to Coll wait on Coll wait off or Chk call nait Press OK Press Ch to call Follow the spoken instructions or listen for confirmation status of your instructions BT Network Services 45 Call Divert will divert all incoming calls to another number of your choice Call Waiting lets you know if another person is trying to contact you while you are on a call If a second caller rings you will hear a beep in the handset Providing you have also subscribed to Caller Display the screen will show the caller s details If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Answering machine You will need to set the day date and time if you have not already done so so that you will know when each message was received If you have subscribed to your network s Caller Display service the date and time is set automatically when you receive your first call To set the date and time manually see page 10 The default day and time setting is Sunday 12 01 pm Voice prompts Your BT Verve 450 answering
41. ence any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Settings a Press Heru scroll BEAAM Scroll Scroll Scroll Press ey or Ky to select On or OFF Press CIE to save Du FR wen H Handset settings Display contrast Handset name to Settings and press OK Hizet settings is highlighted Press Ok Calls v to Iiselas and press OK Press or to select the contrast setting Calls v to Hame Press Clear to delete the current name Enter a new name Press E to save Press Back to return to the previous menu level Auto answer Press Meru scroll to Settings and press OF Hizet zettinse is highlighted Press Ok Calls v to Auto answer and press OF Press Back to return to the previous menu level Adjust the display contrast to suit different lighting conditions There are 8 levels Set a name for your handset e g Donna or Office As long as you have auto answer set to ON you can answer a call by lifting the handset off the base If you have switched auto answer off you will need to press Fp as well Auto answer ON is the default setting If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 34 Settings Restore your handset to its original factory settings This will not affect e The phonebook e Text messages stored in the Inbox or Outbo
42. enu level Voicemail If you have subscribed to the BT Answer 1571 service you can press and hold to listen to your messages The display shows Callina 1371 Follow the spoken instructions If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com BT Network Services IMPORTANT To use BT Services and BT Calling Features you must first subscribe if required to the relevant service from your network provider A quarterly fee may be payable For more details on BT s Calling Features call BT free on 0800 800 150 If you are not connected to the BT network some of these services may not be available Please contact your network provider Call Diversion services may allow other divert options Check with your network provider for details For further information see the BT Calling Features user guide supplied when you subscribe to the services of your choice By selecting the BT Services menu you can access a range of useful pre stored numbers and further BT Calling Features Pre stored BT Services numbers BT 118500 e Check call divert directory enquiries s Eilw lliigen BT Verve 450 helpdesk Call waiting tt Call evened e Check call waiting Call divert off BT 118500 Directory Enquiries Press ER Dir enauiries is highlighted Press Ch to call BT Verve 450 Helpdesk Press ER Scroll Raa Helrdesk Press Ch to call If you experi
43. erly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 To ensure the caller s name is displayed make sure you have stored the full telephone number including the dialling code in the directory When a new call is received in the Calls list the 8 icon is displayed f the number is unavailable Unavailable is displayed If the number has been withheld by the caller Hithheld is displayed f the call is from the operator Oreratar is displayed f the call is from a payphone Fasrhone is displayed Ifthe call is from a callback request Callback is displayed If you do not have a Caller Display service an external call is displayed as External call When there are no calls in the calls list the display shows Eme t a then will offer the Settirss option Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name is stored in the directory and a number match is found you will see the caller s name on the display instead Calls list The Calls list holds up to 20 numbers The date and time of the call is also stored if available When the list is full and a new call is received the oldest entry will be deleted automatically The Calls list can hold numbers up to 20 digits and names up to 16 characters
44. es 44 BT Verve 450 Helpdesk 22 2 44 Call Divert on off check 45 Call Waiting on off check 45 Answering machine Using the answering machine from the handset 22222220 46 Switch the answering machine on off 46 Outgoing messages 00ee eee 47 Record your own outgoing message 47 Check or delete your outgoing message 47 Answer settings cce cece eeeee 48 Call screening 0 cece eee cece eee 49 Message playback 00eeeeee 50 Delete all old messages 2 51 Using the answering machine at the base 51 Switch on Off 3 51 Message playback 00eeeeee 51 Remote access 0 eee eee eee eee eee 52 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com In this guide To enable disable remote access If you forget to switch on your answering machine 20e00 Operating your answering machine remotely eeeeeeee Text messaging Subscribe to the text messaging service Cost of the fixed line service Send a text message eee e eee eee Using the Outbox 0 c cece anes Receiving MessageS eee eens Read MesSSaGeS cece cece ee eeeee Edit or delete templates Service Centre numbers 2222202 Add or change Service Centre numbers
45. es you with all the information you need to get the most from your phone Before you make your first call you will need to set up your phone Follow the simple instructions in Getting Started on the next few pages Need help If you have any problems setting up or using your BT Verve 450 please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Alternatively you may find the answer in the Help section at the back of this guide IMPORTANT Only use the telephone line cord supplied Calls made from within the UK mainland network are free Mobile and International call costs may vary Got everything e BT Verve 450 handset e BT Verve 450 base e 1x NiMH rechargeable battery pre installed e Mains power adaptor item code 040367 for black product item code 045028 for white product e Telephone line cord If you have purchased a BT Verve 450 multiple pack you will also have the following items for each handset e BT Verve 450 additional handset e BT Verve 450 charger e 1x NiMH rechargeable battery pre installed e Small mains power adaptor for charger item code 040368 for black product item code 042169 for white product In this guide Getting started Locations een 7 Setting Dasssnsseeseueaa autres 7 Setting up for multiple packs 9 Set date and time manually 10 Getting to know your phone Handset buttons u 42204 ne 11
46. he base to charge for at least 20 hours When the handset is fully charged the f icon will be displayed When the battery is fully charged plug one end of the telephone line cord into the socket marked i on the rear of the base and the other end into the telephone wall socket If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Setting up for multiple packs If you have purchased a BT Verve 450 multiple pack you will need to prepare any additional handsets and chargers for use For each additional handset and charger 1 Insert the cable through the channel at the rear of the charger and insert the plug into the power socket Plug the other end into the mains wall power socket and switch on 2 The NiMH battery is already fitted in the handset Remove the battery compartment cover by sliding it downward and lifting off Locate the battery lead and connector and plug it into the socket inside the battery compartment the red wire should be on the left Tuck the battery leads in the space above the battery and slide the battery compartment cover back on Charge the battery for at least 20 hours Getting started Using your BT Verve 450 ona Broadband line If this product is to be used on a broadband line then you must ensure that it is connected via an ADSL microfilter Using this product on a Broadband line without
47. ide for the repair of or at BT s or its agent s discretion the option to replace the BT Verve 450 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are e The guarantee shall only apply to defects that occur within the 12 month guarantee period e Proof of purchase is provided e The equipment is returned to BT or its agent as instructed e This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents e This guarantee does not affect your statutory rights Within the 12 month guarantee period Prior to returning your product please read the Help section beginning on page 67 or contact the BT Verve 450 Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com for assistance In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network We recommend that you contact BT s appr
48. ience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Using the phone 17 Auto answer As long as you have auto answer set to 7 4 ON you can answer a call by lifting the When you receive a call the phone rings The display shows handset off the base If you have the caller s number if available or the caller s name if it ae auto answer a you will need to press A as well Auto answer matches an entry in the phonebook If you do not have a ON is the default setting See page 33 Caller Display service the screen shows External call 1 Press Ca Call Waiting Receive a call Providing you have subscribed to your network s Call Waiting To switch your call waiting service on service and it is switched on your BT Verve 450 will alert you onon see pages to a second incoming call while you are already engaged on an external call 1 You will hear the call waiting tone and the display will show the number of the caller or the name if it matches an entry in your directory 2 Press H to answer the new call and your first caller is put on hold 3 Press H to toggle between the two callers 4 Press 2 to hang up the current call If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 18 Using the phone During a handsfree call press R or EB to change the volume Earpiece handsfree volume During a call you
49. in the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby VTech declares that this BT Verve 450 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC If you would like a copy of the Declaration of Conformance please email bt helpdesk vtecheurope com General information 77 Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break recall If in doubt please consult your service provider Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence Press and hold Rj to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature If
50. k If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Directory You can store up to 200 names and numbers in the directory Names can be up to 15 characters long and numbers up to 24 digits Store a name and number From standby press EJ The directory menu is displayed When storing the first entry Hen entra is highlighted Press OK When storing further entries The directory list is displayed with the first entry highlighted Press Ortion Hek entra is highlighted Press Ck Enter the name Calls v to Humber and enter the number call If required scroll MM to Select srour Scroll ij or to set the group you want Press Lik Display shows Saved Scroll Press Back to return to the previous menu level Using the phone 23 Entering names Use the keypad letters to enter names e g to store Tom Press E once to enter T Press J three times to enter o Press J once to enter m Writing tips Press Clear to delete the last character or digit Press a or FJ to move backwards or forwards through character digits Press to switch between upper lower or sentence case Press to insert a space Use and or a for other punctuation characters You must enter a name to go with a number To enter a pause in a directory number When storing a number press and hold Mil and a F will be displayed For more information on p
51. l Ms to PEM access Press OK Enter the code you want then press Ok Press Back to return to the previous menu level System PIN Press Meru scroll Wa to Settinas and press OF Scroll faa to Bose settings Press DE Ma to Sistem PIH Press OE Enter the old PIN original setting 0000 and press CE Enter the new PIN and press H Re enter the new PIN and press Ok Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Dn WO A W N Be Scroll Settings System reset This resets your BT Verve 450 to its original settings Press Mer scroll EA RR Settings and press OE huge to Bose settings Press OK Scroll MS to Susten reset Press DE Enter the system PIN original setting 0000 and press CE Press es to confirm or He to cancel If you select es the handset returns to standby Or press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 37 38 Settings BR WN Hr Scroll Scroll Date Time Alarm Set date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically when you receive your first call Press Heri scroll MM to Settings and press OF Calls v to Date Time Alorm Press OF
52. lay Play messages If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 14 Getting to know your phone Option buttons Press to select the option displayed on the screen If no buttons are pressed for 30 seconds the handset returns to standby automatically Navigating the menus Your BT Verve 450 has an easy to use menu system Each menu has a list of options which you can see on the menu map on the following page When the handset is switched on and in standby Press Meru to open the main menu Then use or buttons to scroll through the available options Press the DE option button to select a menu option or the Back button to return to the previous screen To exit a menu and return to standby press da If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Menu map The following menus can be accessed by pressing the relevant button or Calls list empty Settings Text Write new text Inbox Outbox Template Text settings v Calls list displayed press rticon Details Delete Delete all Call number Store number Settings Answer machine Play messages Delete msg Answer on off Outgoing msg Ans settings BT menu Dir enquiries Helpdesk Divert on Divert off Check divert Call wait on Call wait off Chk call wait Empty Empty Sound Ringer Tones
53. machine has voice prompts to help you use its settings and features Your BT Verve 450 can digitally record up to 15 minutes of messages or up to 59 messages Each incoming message can last up to a maximum of 1 minute You can operate your answering machine from e the handset e the base e remotely from any other Touchtone telephone see page 50 Your BT Verve 450 comes with two pre recorded outgoing messages Answer and Record or Answer Only alternatively you can record your own Using the answering machine from the handset Switch the answering machine on off 1 Press Hern Scroll ME to Sinswer machine Press OK 2 Scroll to Answer ontott Press DE 3 Scroll T or KJ to highlight ri or ff and press Ok When switched on the handset display shows R9 4 Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com a gee Oe ai ee Press Herua Scroll EEk Scroll Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see note left or you can record your own Record your own outgoing message Calls Press Meri Scroll SARS to Arniguer machine Press OK Calls v Scroll to Gutsoins msa and press OE Record message is highlighted Press 0E Scroll huge to Gris am
54. oved repair agent Helpdesk Solutions on 0870 240 5029 ora local qualified repairer Returning your phone If the Helpline is unable to remedy your problem they will ask you to return the product Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the Post Office For your records Date of purchase Place of purchase Serial number For guarantee purposes proof of purchase is required so please keep your receipt Calls made from within the UK mainland network are free Mobile and International call costs may vary If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Technical information How many telephones can have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Verve 450 has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephones may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 R amp TTE This product is intended for use with
55. p Rec or Answer only and press OK Speak your announcement after the long beep Press Sie to stop recording Your message is then played back If you want to delete it press Delete during playback Or press l to save Check or delete your outgoing message wa to Ginswer machine Press OK Calls v to Gutsoins msa and press OE Scroll MS to Ploy message Press OK Answering machine 47 Answer and Record The pre set Answer and Record outgoing message that allows your caller to leave a message is Hello your call cannot be taken at the moment so please leave your message after the tone Your Answer and Record outgoing message can be up to 1 minute long and will replace the pre recorded message Answer Only The pre set Answer Only outgoing message where callers hear an announcement but cannot leave a message is Hello your call cannot be taken at the moment and you cannot leave a message so please call later When recording your Answer Only message remember to advise your caller that they will not be able to leave a message Your own Answer Only message can be up to 1 minute long and will replace the pre recorded message To reinstate the pre recorded messages delete your own recorded outgoing message see opposite If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 48 Answering machine You cannot delete a pre re
56. played Press Send If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Forward Press Ci Add more text if required Press rtion to Sere Call number Press IK The caller s number is displayed Edit the number if required Press Ch to dial Store number Press OF Enter the name Scroll MS to Humber and edit number if required Scroll to Grour and press Eg or ita to select the Grour Press CIE to save Telet Press OK The text is deleted i Delete all Press Gk Press t es to confirm or Ha to cancel Press Pr to cancel at any time and return to standby Edit or delete templates Press Henu Text is displayed Press 0E Scroll cls Teme lote and press OK Scroll Ma or to the template you want to edit or delete Press CK Edit temelote Press OK Press Clear to delete characters Enter your template text and press Sa e Del template Press CE Press Wes to confirm or Ho to cancel Press Back to return to the previous menu level TI p 2 P r Thank you r H Text messaging 59 here are five pre set templates ease call Il be there at Il call you appy Birthday You can change the templates to your referred message up to a maximum of O characters you delete a template without replacing tl he text it is marked as Emeta All templates are restored if you reset y our BT Verve 450 to its default settings
57. pose of them with ordinary domestic refuse BT accepts no responsibility for damage caused to your BT Verve 450 by using any other types of batteries There is a risk of explosion if incorrect batteries are fitted Safety information Only use the power supply suitable for the BT Verve 450 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item codes for the base mains power supply are 040367 black product or 045028 white product If you have purchased a multiple pack the item codes for the charger mains power supply are 040368 black product or 042169 white product Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available from the BT Verve 450 Helpline on 0800 218 2182 Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0800 218 2182 for all repairs If the keylock is switched on it is NOT possible to make calls except to the emergency numbers 999 112 Radio signal transmitted between the handset and base may cause interference to hearing aids It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your
58. problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 20 Using the phone Press Clear to delete any unwanted digits and then enter new ones using the keypad If the directory is full the display shows Memars full and the number will not be saved You will need to delete a number in the directory first see page 26 Press Getion and scroll Redial a number from the redial list Press Ee the last number you called is displayed Press or to scroll to the number you want Press Ce to dial Save a number from the redial list to the directory Press RM then scroll Ram or BES to the number you want hue to Store number Press OK Use the keypad to enter a name Scroll cals Rg Humber The number is displayed N Calls If required scroll to Select Grour then press EJ or to select a group Press OK The entry is saved Press Back to return to the previous menu level Delete a redial number Press Ee The last number dialled is displayed Scroll ll or EJ o the number you want Press rtion Delete is highlighted Press OK If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com BW N Ff Press es to confirm or Ha to cancel Press Back to return to the previous menu level Delete all redial numbers Press Ee The last number dialled is displayed Press etion and scroll SAR
59. product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Cleaning Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental Do not expose to direct sunlight The handset may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions General information There is a slight chance your phone could be damaged by an electrical storm We recommend that you
60. r on Handset ringer is switched off El On missed call in the Calls list For this feature to work you must subscribe to your network provider s Caller Display service A quarterly fee may be payable Base Off hook light Power light Find Flashes when the handset is On power on Pres oringa registered taking or making a call handsets helpful for finding a missing handset page 22 Also used during the registration process page 63 Text message light On you have new N messages Flashing sending message f Off all messages have been read Del Delete answering machine messages ae amp A 2 position isi charging contacts M Del Volt Pl Handset can be placed mo a u J flat on the base or H amp N IS a s on off Vol Sto a easier pick m of a i J up and viewing EEEE On Off K4 SKIP Vol Vol SKIP gt gt I Stop Switch answering Press once to machine on or off repeat the current message twice to play the previous message Getting to know your phone 13 Increase or decrease speaker volume during play back next message Skip forward to the Stop play back Answering machine display Answering machine off 5 35 Answering machine on number of messages stored Flashes when you have new unplayed messages FF Displayed while a handset is accessing the machine FE Displayed while recording a message P
61. rdless can be plugged into any line If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations To do this on your BT Verve 450 see page 60 This will allow you to send text via either base station but texts will only be received on the product with the active receive centre number If the base unit with the active receive centre number is a DECT product then all handsets registered to will be able to receive text messages If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 58 Text messaging 4 The message is displayed Press rticon to Send Store add a Tewrlote Delete or Delete all Press Pr to cancel at any stage and return to standby Receiving messages When you receive a new text message the 7 icon is displayed along with Hew text mss and the base text indicator flashes Unread messages are marked Het Read messages are marked ici Read messages Calls Press Meru Text is highlighted Press OK Scroll Ess to Inbox and press OF Scroll or EF o the text you want to read and press Fead Press or cls scroll through the text Calls Press Orticr and scroll Me or fiom to Rely Press CK Press Ho to use a blank screen or es to keep original text in the reply Enter your message Press rt icn then press Ok The caller s number is dis
62. s In standby press to open and scroll through the Calls list page 40 In talk mode press to adjust volume In menu mode press to scroll down through the options End call Off or On Press to end a call In standby press and hold to switch the handset off on page 16 In menu mode press to return to standby Lock Press and hold to lock unlock the keypad page 21 When entering text press to switch between upper and lower case letters 0 When storing an entry in the directory press and hold to enter a Pause page 77 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 12 Getting to know your phone Handset display We ae CO HEE Esa Fae Handset name number Time Date Display icons u Shows handset battery status R On answering machine on Scrolls when the handset is charging Off answering machine off a Empty when filled in black E Flashing new answering kd On displayed in standby mode to indicate machine messagse handset is in range of the base On new text message received Flashing to warn you are moving Flashing mailbox is full out of range Off all messages have been read Off out of range or cannot connect to the base sel cted On alarm is set Flash alarm time has been reached E On during a call Off alarm off Flashing incoming call 4 The keypad is locked On handsfree speake
63. see page 37 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 60 Text messaging If you have more than one Service Centre stored on your BT Verve 450 you will need to select which one you want to use for sending see next section Scroll El or un A W N e Service Centre numbers To send and receive text messages you need the telephone number of your Network s text Centre If you accidentally delete the Outgoing or Incoming Service Centre numbers you will need to re enter them in order for your text Service to work You can enter up to 4 Service Centre numbers two incoming and two outgoing The Outgoing Service number is 1470P1709400 The Incoming Service number is 0800587529 Add or change Service Centre numbers Press Meru Text and press OE Calls v to Text settings and press OF Service Centre is highlighted press OF Scroll ea or WER to SHS Centre 1 2 3or4 and press Gk If necessary press Clear to delete the current number Enter the new service centre number and press Says Press Back to return to the previous menu level Or press 2 to return to standby If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com vv A WwW N e Text messaging Select Send Service Centre Only service centres that have numbers stored will be displayed as Send Centres
64. st answered and missed calls in the Calls list Missed calls will only list unanswered calls New call alert on will cause the handset to beep when a missed call is received When you turn the New call alert off you may need to clear all calls in the Calls list to stop the beep The amp icon will appear in the display when a missed call is received AO oT OB oe UN Mm Enter the name Scroll EJ Humber and edit the number if required Scroll ME to Select srour and press Eg or o to set the call group you want Press OK to save Press Back to return to the previous menu level Calls list settings Press ES Press Ortior Scroll SAR to Settirrss and press DIE Press T or fay to select All calls or Missed calls Scroll Ms to Hew coll alert Press ea or KJ to select fin or OFF Press CIE to save Press Back to return to the previous menu level If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com BR WwW N Ff Press Oretion Scroll Calls lists 43 Delete an entry Calls Press ea Press or to scroll through the list to the entry you want Calls v to Delete and press OK Display shows Deleted Press Back to return to the previous menu level Delete entire Calls list Calls Press es Press rtion Scroll to Delete all and press OK Press es to confirm or Ha to cancel Press Back to return to the previous m
65. t option 2 enter your phone number on the handset and wait to speak to a customer adviser For other telephone service providers please contact their customer services If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com 72 Help General sales enquiries BT Residential lines call 150 BT Business lines call 152 For non BT line customers call 0800 800 150 residential or 0800 800 152 business Additional handsets are available from the Helpdesk on 0800 218 2182 Billing enquiries Refer to the telephone number shown on your telephone bill Other functions and services available from the text messaging service By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled Press Meru Text is highlighted Press Ok Write neu message is highlighted Press OK Use the keypad to type in the following commands depending upon what you want to do Opt out from receiving voice text messages Turns off the opt out option Turns on permanent voice text message delivery to your phone All incoming text is delivered as voice text Turns off permanent voice text message delivery Press rtion Display highlights Send Enter the number 00000 then press Seri If you experience any problems please call the Helpline on 0800 218 2182 or email
66. up ringtone 28 Sp ed didls cccssveasnevecag stew ten 28 To copy a Directory entry to a Speed dial 28 To delete a Speed dial 29 To edit a Speed dial 05 30 To dial using a Speed dial 30 If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com Sounds Handset ringer eeeceeeee eens 31 Handset beeps 0cc cece ee eeee 31 Settings Display contrast Handset name 33 Auto answer 33 Handset reset cece cece ee eeee 34 Ringen sea ea 34 Handset priority c cece eee ee 35 Dialling mode ccc cece e eee 35 PBX switchboard access code 36 System PIN i as s 36 SYSTEM MOSEL ssc ads ren 37 Date Time Alarm Set date amp time cc cee eee eee ee 38 Set alarm call une 39 Stop alarm ring ccc eee eee 39 Calls lists Caller Display cece eee eee 40 Blister nen 40 View call details 20222220 40 Dial from the Calls list 41 Copy a Calls list number to the directory 41 Calls list settings cece eee eee 42 In this guide New callalert 0 cc eee eee eee 42 Delete anentry ccc cece eee eee 43 Delete entire Calls list 43 Volcamall 4 4 4 43 BT Network services Pre stored BT Services numbers 44 BT 118 500 Directory Enquir
67. x e The Calls list Choose from 5 base ringtones There are 5 volume levels and Off Scroll Handset reset Press Meru scroll ME to Settings and press OF Hiset settinas is highlighted Press OK Scroll WM to Handset reset and press OK Press es to confirm or He to cancel Base settings Ringer Press Heri scroll ME to Settings and press OF to Fase settings Press OF Calls v Einser is highlighted Press OK The Ringtone option is highlighted Press or KJ to select the ringtone Scroll MS to Fira volume Press T or to select the volume or off Press CIE to save Press Back to return to the previous menu If you experience any problems please call the Helpline on 0800 218 2182 or email bt helpdesk vtecheurope com BR W N Ff oo vv A W N Be Scroll Scroll Handset priority Press Hern scroll RAE to Settirrss and press OK Calls Scroll ss to Base settings Press OK Calls Scroll ia to Hiset priority Press OK AU handsets is highlighted Press OK for all handsets to ring together Or Calls Scroll a to Select handset Press OK then press or KJ to select the handset you want to ring first Press UK The ring delay option is highlighted Press T or to set the number of rings before the other handsets ring Press Ck Press Back to return to the previous menu Dialling mode Press Hern scroll a to Settiras and press OK

BT 450 Answering Machine User Manual

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