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Brother MFC-9840CDW All in One Printer User Manual

Contents

1. Level1 Level2 Level3 Options Descriptions Page fi Test Print Print Quality Lets you check the print 59 Ink i i ahignment quality or alignment 61 Cleaning Black Lets you clean the print 58 head Color All Ink Volume Lets you check the See available ink volume See Advanced User s Guide The factory settings are shown in Bold with an asterisk 111 Wiel Wi Fi Setup NOTE After the Wi Fi is set up you cannot change the settings from your Home screen Change the settings for Wi Fi in the Settings screen your wireless network settings using WPS witha PIN Level1 Level2 Level3 Options Descriptions Page es ee Setup Wizard You can manually See F WiFi configure your print server Wi Fi Setup for a wireless network Setup with PC You can configure the Wi Fi settings using a PC WPS AOSS You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure See See Quick Setup Guide See Software and Network User s Guide The factory settings are shown in Bold with an asterisk 112 Settings and features tables Entering Text When you need to enter text into the machine the keyboard will appear on the Touchscreen Press to cycle among letters numbers and special characters Name _ ABC
2. For Windows 8 and Windows Server 2012 Click File Explorer on the taskbar and then go to Computer Double click the CD ROM icon and then double click start exe If the model name screen appears click your model name If the language screen appears click your language The CD ROM Top Menu will appear Adobe Flash Player 10 sce Multi Function Center brother Top Menu Install MFL Pro Suite Ee User s Guides B Custom Installation E Additional Applications Qh Brother Support g2 On Line Registration Click User s Guides Click PDF HTML documents If the country screen appears choose your country After the list of User s Guides appears choose the guide you want to read Macintosh Turn on your Macintosh Insert the Brother CD ROM into your CD ROM drive The following window will appear e098 BROTHER a Start Here OSX Utilities ty brother Brother Support User s Guides Double click the User s Guides icon Select your model and language if needed Click User s Guides If the country screen appears choose your country After the list of User s Guides appears choose the Guide you want to read General information How to find Scanning instructions There are several ways you can scan documents You can find the instructions as follows Software and Network User s Guide E Scan E ControlCenter Nuanc
3. See Software and Network User s Guide The factory settings are shown in Bold with an asterisk 108 Settings and features tables Options for Scan to File Scan to emailand Scan to Image Level1 Level2 Options1 Descriptions Page Options Set with TouchPanel Off Set with Computer On If you want to use the Touchscreen to change the machine s settings choose On The settings below will appear when On is selected in Set with TouchPanel Scan Type Color You can choose the scan type for your document Black and White Resolution 100 dpi You can choose the scan resolution for your document 200 dpi y 300 dpi 600 dpi File Type If you choose the You can choose the file format Color option in the Scan Type setting PDF JPEG If you choose the B amp W option in the Scan Type setting TIFF PDF for your document Scan Size Letter A4 AS EXE 4 x6 Business Card You can choose the scan size for your document Remove Background off Low Medium High Change the amount of background color that is removed See See Software and Network User s Guide The factory settings are shown in Bold with an asterisk 109 Options for Scan to OCR Level1 Level2 Options1 Descriptions Page Options Set with TouchPanel Off Set with C
4. You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure your wireless network settings using WPS with a PIN WLAN Status Status You can see the wireless network status Signal You can see the current wireless network signal strength SSID You can see the current SSID Comm Mode You can see the current Communication Mode MAC Address You can see your machine s MAC address Web Connect Proxy Settings Proxy Connection On You can change See Settings ore the Web connection Address settings Port User Name Password See Software and Network User s Guide Go to the Brother Solutions Center to download Web Connect Guide at http solutions brother com The factory settings are shown in Bold with an asterisk 101 Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN Enable On Lets you use the See irel twork Continued off P iiaies connection Network Reset Yes Restore all N network settings ss back to the factory settings See Software and Network User s Guide Go to the Brother Solutions Center to download Web Connect Guide at http solutions brother com The f
5. 3 C Users User Pictures ControlCenter4 Scan F Show Folder 4 Resolution Brightness 300 x 300 dpi z EE Scan Type l J o 24bit Color ms Contrast 5 Document Size LELLE LETELT ETT Letter 8 1 2 x 11in 215 9 x 279 4mm Q o mR E Auto Crop Default Advanced Settings 1 Choose PDF pdf from the File Type drop down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the al Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list click oK 53 Chapter 10 How to scan a document as a PDF file using the Touchscreen Load your document See How to load documents on page 23 Press A or Y on the Touchpanel to display Scan to File Press Scan to File If the machine is connected to a network press the PC Name Do one of the following E f you want to use the default settings go to step E f you want to change the default settings go to step Press Options Press Set with TouchPanel Press On Remove Background as needed Choose the settings for Scan Type Resolution File Type Scan Size and Press OK Press Start The machine starts the scanning process NOTE The following scan modes are available Scan to OCR e Scan to File e Scan to Image e
6. Touchscreen For information about error messages see Error and maintenance messages on page 65 Chapter 1 3 The WiFi light is on when the network interface is set to WLAN 4 Power On Off Press to turn on the machine Press and hold down to turn off the machine The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before turning itself off If you have connected an external telephone or TAD it is always available If you turn off the machine using it will still periodically clean the print head to maintain print quality To prolong the life of the print head provide better ink efficiency and maintain print quality you should keep your machine connected to the power at all times 1 8 Touchscreen LCD The Touchscreen LCD shows the machine s status when the machine is idle ue Lets you see the available ink volume Also lets you access the Ink menu m will not appear if received faxes are in the memory Lets you access Copy mode i Settings Lets you access the full Settings menu S BA ean Lets you access Scan mode Lets you connect the Brother machine to an Internet service when you press vy and then press ES For more information see Web Connect Guide Receive Mode See the current Receive Mode E Fax Fax Only E F T Fax Tel E TAD External TAD E Mnl Manual Wireless Status A four level indicator on the Ready
7. Difficulty Suggestions TWAIN or WIA errors appear when starting to scan Windows Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application For example in Nuance PaperPort 12SE click Scan Settings Select to choose the Brother TWAIN WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is chosen as the primary source In PageManager click File Select Source and choose the Brother TWAIN driver You can also scan documents using the ICA Scanner Driver For more information see Software and Network User s Guide Scan Using Apple Image Capture ICA Driver OCR does not work Try increasing the scanner resolution Macintosh Make sure you have finished downloading and installing Presto PageManager from http nj newsoft com tw download brother PM9SEInstaller_BR_multilang2 dmg Software Difficulties Difficulty Suggestions Cannot install software or print Windows Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software Device Busy Make sure the machine is not showing an error message on the Touchscreen Network Difficulties Difficulty Suggestions Cannot print over the network Make sure that your machine is powered on and is online and in Ready mode Print a Network Configuration list
8. Prints up to 1200 x 2400 dpi Yes E Paper Type Plain paper E Paper Size Letter A4 A5 Executive Scanner Color Black TWAIN Compliant WIA Compliant ICA Compliant Color Depth Gray Scale Resolution Scanning Width and Length XP Professional x64 Edition Specifications Yes Yes Yes Windows XP Windows Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x Yes Windows XP Windows Vista Windows 7 Windows 8 Yes Mac OS X v10 6 8 10 7 x 10 8 x 30 bit color Processing Input 24 bit color Processing Output 256 levels per color 10 bit color Processing Input 8 bit color Processing Output 256 levels per color Up to 19200 x 19200 dpi interpolated 2 Up to 1200 x 2400 dpi optical Width Up to 8 42 in 213 9 mm Length Up to 11 61 in 295 mm Windows XP in this User s Guide includes Windows XP Home Edition Windows XP Professional and Windows Maximum 1200 x 1200 dpi scanning when using the WIA Driver for Windows XP Windows Vista Windows 7 and Windows 8 resolution up to 19200 x 19200 dpi can be selected by using the Brother scanner utility 119 Printer Resolution Printing Width Borderless 2 2 sided Print Speed 4 When the Borderless feature is set to On When printing on Letter size paper Up to 1200 x 6000 dpi 8 26 in 8 5 in borderless 1 Letter A4 A6 Photo 4 x 6 10 x 15 cm Index Card 5 x
9. to power down the machine Using D allows minimal power to the machine ensuring periodic cleanings of the print head occur Characters and lines are blurred Check the print alignment See Checking the print alignment on page 61 Printed text or images are skewed Make sure the paper is loaded correctly in the paper tray and the paper guides are adjusted correctly See Loading paper and other print media on page 12 Make sure the Jam Clear Cover is closed correctly Smudge or stain at the top center of the printed page Make sure the paper is not too thick or curled See Acceptable paper and other print media on page 19 83 Print Quality Difficulties continued Difficulty Suggestions Printing appears dirty or ink seems to run Make sure you are using the recommended types of paper See Acceptable paper and other print media on page 19 Don t handle the paper until the ink is dry Make sure the printing surface is face down in the paper tray Make sure you are using Genuine Brother Innobella Ink If you are using photo paper make sure that you have set the correct paper type If you are printing a photo from your PC set the Media Type in the printer driver Ink is smudged or wet when using glossy photo paper Be sure to check the front and back of the paper Place the glossy surface printing surface face down See Paper Type on page 18 If y
10. Control panel overview 1 8 Touchscreen LCD and Touchpanel This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used MFC J285DW GS F T 10 35AM Menu 1 2vVv WORK SMART SERIES 1 1 8 Touchscreen LCD Liquid Crystal You can adjust the control panel angle to read Display the Touchscreen more easily This is a Touchscreen LCD You can access Hold the edge of the control panel to avoid the menus and options by pressing them as accidentally pressing any of the Touchscreen they are displayed on this screen options General information 2 Touchpanel The LEDs on the Touchpanel only light up when they are available for use a Back Press to go back to the previous menu level A Press to return to the Home screen x Cancel Press to cancel an operation when illuminated in red AOorvVv Press to display the previous or next page The Up and Down Arrows do not light up when there is only one page a g z3 Fa Shortcut Press to set up and use Shortcut settings These LEDs are always lit even when you have not yet added your Shortcut settings Press to display instructions about how to set up a Shortcut Dial Pad Press the numbers on the Touchpanel to dial telephone or fax numbers and to enter the number of copies Warning icon The warning icon o lights up when there is an error or maintenance message Press to view the instruction on the
11. E Avoid touching the printed surface of the paper immediately after printing the surface may not be completely dry and may stain your fingers Loading paper Recommended print media To get the best print quality we suggest using the Brother paper in the table We recommend using 3M Transparency Film when you print on transparencies Brother paper Paper Type Item Premium Plus Glossy Photo E Letter BP71GLTR m 4 x 6 BP71GP20 Handling and using print media E Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct sunlight and heat E Avoid touching the shiny coated side of the photo paper E Avoid touching either side of the transparency paper because they absorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing 19 Chapter 2 IMPORTANT DO NOT use the following kinds of paper e Damaged curled wrinkled or irregularly shaped 1 0 08 in 2 mm or greater curl may cause jams to occur e Extremely shiny or highly textured Paper that cannot be arranged uniformly when stacked Paper made with a short grain Paper capacity of the output paper tray cover Up to 50 sheets of Letter Legal or A4 20 Ib 80 g m paper E Transparencies and photo paper must be p
12. Ink Absorber Full ccceessseeeeeeeees 68 Ink Absorber NearFull aaee 68 IOK IOW e e a 69 No Ink Cartridge c ceceeeeeeeeees 69 No Paper Fed iccjciiesedicctenstaicecrhecieereetage 69 Not Registered c ccceeseeeeeeeeeeeeeees 42 Out of Fax Memory sses 70 Out OF Memory gt suscucceeccetensseaidcetrencelaveets 70 Paper Jam scnciicnascateicsiic eines 70 Unable to Clean c ceceeeeeeeeeeees 71 Unable to Init siirssiecicncenienieeas 71 Unable to Print cseccecnstatewrtedsnntsnncecetennae 71 Unable to Scan ccctdetceenierncenaunss 71 Wrong Paper Size ee 72 Extension telephone using 1008 40 External telephone connecting 39 F Fax codes GIVANOUNG Bsepecsescccdeadeideebeseerceacesccuaniannes 41 Fax Receive Code 00ceeeees 32 40 Telephone Answer Code 00006 40 RISING E ace die daeeneeaameeeeneres 40 Fax from PC See Software and Network User s Guide Fax stand alone receiving oor cntec tes teesenciede bie desecicademededecee 28 difficulties Scie cucacct ace acdecdueuceet 86 87 Easy Receive cccecceeceeteeeeeeeeeeeees 32 F T Ring Time setting 00 31 from extension telephone 4 40 from external telephone 08 40 Ring Delay setting eee 31 telephone line interference VoIP 92 STeinlo Niao MSA EE E 25 change scanner glass
13. Press A or Y on the Touchpanel to display Paper Size Press Paper Size Press A or Y to display Letter Legal A4 A5 EXEor 4 x6 and then press the option you want to set If you do not want to change more settings press OK 0890 0000 Press Black StartorColor Start How to print from a computer Printing a document The machine can receive and print data from your computer To print from a computer you must install the printer driver For more information see Software and Network User s Guide Print ap Install the Brother printer driver from the CD ROM See Quick Setup Guide From your application choose the Print command amp Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using a Choose the settings you want to change in the Properties dialog box Commonly used settings include E Media Type E Print Quality E Paper Size E Orientation E Color Grayscale E Ink Save Mode E Scaling E 2 sided Booklet Click OK Click Print or OK depending on the application you are using to begin printing 47 How to scan to a computer Before scanning To use the machine as a scanner install a scanner driver If the machine is on a network configure it with a TCP IP address E Install the scanner drivers from the CD ROM See Quick Setup Guide Install MFL Pro Suit
14. http www brother ca All trademarks brand and product names are the property of their respective companies 123 Applications Consumable items Ink The machine uses individual Black Yellow Cyan and Magenta ink cartridges that are separate from the print head assembly Service Life of Ink Starter ink cartridges are in the box The first time you install the ink Cartridge cartridges the machine will use extra ink to fill the ink delivery tubes This is a one time process that enables high quality printing Afterward replacement ink cartridges will print the specified number of pages Starter cartridge yield is approx 80 of the yield of the LC101 replacement cartridges Replacement lt Standard Yield Black gt LC101BK Consumables lt Standard Yield Yellow gt LC101Y lt Standard Yield Cyan gt LC101C lt Standard Yield Magenta gt LC101M Black Yellow Cyan and Magenta Approximately 300 pages 1 lt High Yield Black gt LC103BK lt High Yield Yellow gt LC103Y lt High Yield Cyan gt LC103C lt High Yield Magenta gt LC103M Black Yellow Cyan and Magenta Approximately 600 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement consumables visit us at http www brother com pageyield What is Innobella Innobella is a range of genuine consumables offered by Brother e om The name Innobella derives from the words In
15. pressing 5 1 make sure you press this between the rings If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone connected to the EXT jack of the machine by pressing Pickup on the Touchscreen Changing the remote codes The preset Fax Receive Code is 5 1 The preset Telephone Answer Code is 5 1 If you want to you can replace them with your own codes Press ih Settings 2 Press or v on the Touchpanel to display Fax Press Fax D Press A or v to display Setup Receive Press Setup Receive 6 Press A or v to display Remote Codes Press Remote Codes Press On Do one of the following E If you want to change the Fax Receive Code enter the new code Press OK Go to step E f you do not want to change the Fax Receive Code press OK Go to step D Do one of the following E f you want to change the Telephone Answer Code enter the new code Press OK Go to step E f you do not want to change the Telephone Answer Code press OK Go to step ap Press A Telephone services and external devices NOTE e If you are always disconnected when accessing your external TAD remotely try changing the Fax Receive Code and Telephone Answer Code to another three digit code such as and 9 9 9 e Remote Codes might not work with some telephone systems 41 How to dial Manual
16. shows RESULT NG There is probably temporary noise or static on the line Try sending the fax again If you send a PC FAX message and see RESULT NG on the Transmission Verification Report your machine may be out of memory If the problem continues ask the telephone company to check your telephone line If you often get transmission errors due to possible interference on the telephone line try changing the machine s Compatibility setting to Basic for VoIP See Telephone line interference VoIP on page 92 Sent faxes are blank Make sure you are loading the document correctly See Loading documents on page 23 88 Handling Incoming Calls Troubleshooting Difficulty Suggestions The machine hears a voice as a CNG Tone If Easy Receive is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing x Try avoiding this problem by turning Easy Receive to Off See Easy Receive on page 32 Sending a fax call to the machine If you answered on an extension telephone press your Fax Receive Code the factory setting is 5 1 If you answered on the external telephone connected to the EXT jack press Fax Start and then press Receive to receive the fax When your machine answers hang up Custom features o
17. x 6 size 20 sheets BP71GLTR BP71GP20 Multipurpose Paper Plain Paper Letter size 500 sheets BP60MPLTR USA only Telephone Line Cord LG3077001 USA only Basic User s Guide LEL607001 English for USA and Canada LEL607002 French for Canada CD ROM for Windows amp Mac LEK462001 1 For more information about the replacement consumables visit us at http www brother com pageyield Notice Disclaimer of Warranties USA and Canada BROTHER S LICENSOR S AND THEIR DIRECTORS OFFICERS EMPLOYEES OR AGENTS COLLECTIVELY BROTHER S LICENSOR MAKE NO WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE REGARDING THE SOFTWARE BROTHER S LICENSOR S DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA THE ABOVE EXCLUSION MAY NOT APPLY TO YOU INNO EVENT WILL BROTHER S LICENSOR S BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISIN
18. ID and Distinctive Ring subscriber telephone services that some telephone companies offer Features like Voice Mail Call Waiting Call Waiting Caller ID RingMaster answering services alarm systems or other custom features on one telephone line may create problems with the operation of your machine If you have Voice Mail on your telephone line read the following carefully Voice Mail If you have Voice Mail on the same telephone line as your Brother machine Voice Mail and the Brother machine will conflict with each other when receiving incoming calls For example if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings then your Brother machine will answer first This will prevent callers from being able to leave a message in your Voice Mail Similarly if your Brother machine is set to answer after 4 rings and your Voice Mail is set to answer after 2 rings then your Voice Mail will answer first This will prevent your Brother machine from being able to receive an incoming fax since Voice Mail cannot transfer the incoming fax back to the Brother machine Telephone services and external To avoid conflicts between your Brother machine and your Voice Mail service do one of the following Get the Distinctive Ring service from your telephone company Distinctive Ring is a feature of your Brother machine that allows a person with one line to receive fax and voice calls
19. Loading paper and Lift the output paper tray cover 1 other print media Load only one size of paper and one type of paper in the paper tray at a time For more information about paper size weight and thickness see Choosing the right print media on page 21 Pull the paper tray completely out of the machine Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size Make sure that the triangular marks 3 NOTE on the paper width guides 1 and paper length guide 2 line up with the marks e If the paper support flap 1 is open close for the paper size you are using it and then close the paper support 2 e When you load a different paper size in the tray you will need to change the machine s Paper Size setting at the same time See Paper Size on page 18 12 Loading paper NOTE Gently put the paper into the paper tray print side down and top edge in first When you are using Legal size paper Check that the paper is flat in the tray press and hold the universal guide release button 1 as you slide out the front of the paper tray ey Fan the stack of paper well to avoid paper jams and misfeeds IMPORTANT Be careful not to push the paper in too far it may lift at the back of the tray and cause paper feed problems NOTE If you want to add paper before the tray is empty remove the paper from the tray and combine it
20. Scan to email e Web Service 1 Windows users only Windows Vista SP2 or later Windows 7 and Windows 8 For more information see Software and Network User s Guide Scan Using Web Services from the Brother Machine Windows Vista SP2 or greater Windows 7 and Windows 8 54 Replacing the ink cartridges Your machine is equipped with an ink dot counter The ink dot counter monitors the level of ink in each of the four cartridges When the machine detects an ink cartridge is running out of ink the machine will display a message The Touchscreen will show which ink cartridge is low or needs replacing Be sure to follow the Touchscreen prompts to replace the ink cartridges in the correct order Even though the machine tells you to replace an ink cartridge there will be a small amount of ink left in the ink cartridge It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly A CAUTION If ink gets in your eyes wash it out with water at once and call a doctor if you are concerned Routine maintenance IMPORTANT Brother strongly recommends that you do not refill the ink cartridges provided with your machine We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges Use or attempted use of potentially incompatible ink and or cartridges in the Brother machine may cause damage to the machine
21. See Advanced User s Guide Reports and check the current Network settings printed in this list If you are using a wireless connection or are having Network problems see Software and Network User s Guide Troubleshooting The network scanning feature does not work Windows It is necessary to configure the third party Security Firewall Software to allow Network scanning To add port 54925 for Network scanning enter the information below In Name Enter any description for example Brother NetScan In Port number Enter 54925 In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or call the software manufacturer Macintosh Select Other from the Model drop down list in the main screen of ControlCenter2 In the Device Selector window make sure Network is selected in the Connection Type and then click Browse Reselect your network machine and press OK 90 Troubleshooting Network Difficulties continued Difficulty Suggestions The network PC Fax Receive feature does not work Windows It is necessary to set the third party Security Firewall Software to allow PC FAX Rx To add port 54926 for Network PC FAX Rx enter the information below In Name Enter any description for example Brother PC FAX Rx In Port number Enter 54926 In Protocol UDP is selected Please refer to the instruction man
22. Set New Default Yes You can save your copy N settings Factory Reset Yes You can restore all the i settings back to the factory settings See Advanced User s Guide The factory settings are shown in Bold with an asterisk 107 Appears when you install a Web Services Scanner which is displayed in your computer s Network Explorer Scan for E mail Scan for Fax Scan for Print using the Web Services protocol a ey Scan Level1 Level2 Level3 Options Descriptions Page Scan to File PC Options For more Configure the detailed See information see settings the Options for Scan to File Scan to email and Scan to Image in the following table Scan to email PC Options For more Configure the detailed information see settings the Options for Scan to File Scan to email and Scan to Image in the following table Scan to OCR PC Options For more Configure the detailed Available after information see settings Presto the Options for F Scan to OCR in PageManager is F the following downloaded for table Macintosh users i See Accessing Brother Support Macintosh on page 5 Scan to Image PC Options For more Configure the detailed information see settings the Options for Scan to File Scan to email and Scan to Image in the following table Web Service Scan You can scan data by
23. Sound Printers Right click Brother MFC XXXX Printer where XXXX is your model name If the printer is Offline it will show Use Printer Online Select this option to enable the printer Windows 7 and Windows Server 2008 R2 Click vevices and Printers Right click Brother MFC XXXX Printer where XXXX is your model name and choose See what s printing Click Printer and make sure that Use Printer Offline is unchecked Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware and Sound Hardware group click View devices and printers Right click Brother MFC XXXX Printer where XXXX is your model name and select See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected One or more ink cartridges have reached the end of their life See Replacing the ink cartridges on page 55 81 Printing Difficulties continued Difficulty Suggestions No printout continued If old unprinted data remains in the printer driver spooler it will prevent new print jobs from printing Delete old data as follows Windows XP and Windows Server 2003 Click Start Printers and Faxes Windows Vista and Windows Server 2008 Click contro Panel Hardware and Sou
24. Specifications SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Computer Platform amp Operating System Version PC Interface Wireless 2 USB 802 1 1b g n Processor Hard Disk Space to install For Drivers For including Drivers Windows Operating System Windows XP Home 14 Windows XP Professional 1 4 Windows Vista 1 4 Windows 7 14 Windows 8 14 Printing PC Fax Scanning Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 N A Printing 32bit x86 or 64bit x64 processor 150 MB 1 GB 500 MB 1 3 GB 650 MB 64bit x64 processor 50 MB N A Macintosh Operating System Mac OS X v10 6 8 OS X v10 7 x OS X v10 8 x Printing PC Fax Send 3 Scanning Intel Processor 80 MB 550 MB Conditions 1 For WIA 1200 x 1200 resolution Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi Third party USB ports are not supported PC Fax supports black and white only 4 PaperPort 12SE supports Windows XP Home SP3 or greater XP Professional SP3 or greater XP Professional x64 Edition SP2 or greater Windows Vista SP2 or greater Windows 7 and Windows 8 in USA in Canada For the latest driver updates visit us at http www brother com
25. Tap or click Brother Utilities either on the Start screen or the desktop Chapter 1 Select your machine Brother Utilities Choose the function you want to use Accessing the Advanced User s Guide and Software and Network User s Guide This Basic User s Guide does not contain all the information about the machine such as how to use the advanced Fax Copy Printer Scanner PC Fax and Network features When you are ready to learn detailed information about these operations read the Advanced User s Guide and Software and Network User s Guide in HTML format that are on the CD ROM Viewing User s Guides Windows Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 To view the documentation from Start All Programs select Brother MFC XXXX where XXXX is your model name from the programs group and then choose User s Guides Windows 8 Windows Server 2012 Click te Brother Utilities and then click the drop down list and select your model name if not already selected Click Support in the left navigation bar and then click User s Guides If you have not installed the software you can find the documentation on the CD ROM by following the instructions D Turn on your PC Insert the Brother CD ROM into your CD ROM drive NOTE If the Brother screen does not appear go to Computer My Computer
26. added a Shortcut NOTE Blank will appear as the name of available Shortcuts Read the information on the Touchscreen and then press Next to display the modes Copy and Fax Press Copy or Fax for the mode of your new Shortcut QO Press A or Y to display the available settings for the mode you chose in step and then press the setting you want to change Press A or Y to display the available options for the setting and then press the new option you want to set Repeat steps and until you have chosen all the settings for this Shortcut When you are finished choosing settings press OK Enter a name for the Shortcut using the keyboard on the Touchscreen For help entering letters see Entering Text on page 113 Press OK 10 Press A or Y to review and confirm the displayed list of settings you have chosen Do one of the following E Press Yes to save your Shortcut Go to step E Press No to return to step D Read the information on the Touchscreen and then confirm it by pressing OK 12 Press r NOTE Blank appears when accessing through Settings Changing Shortcuts You can change the settings in a Shortcut Press i Settings Press or v on the Touchpanel to display Shortcut Settings Press Shortcut Settings Press the Shortcut g 22 or Fa that you want to change Press Change Read the information on the Touchscreen and then press Y
27. alc ncegeuaueeeetteanteets 23 Unscannable area soso csc cece setcececconce deca tieattaceededcenccacededateagh cecteecacatcneaceres 24 4 Sending a fax 25 Howto SING Ch TAK eect tc Seccteecte ttre cpespe deduce EE ievee caponacoacioecanaeusentencenex 25 SOP TAXING ei fleece at eae ee ac aE E eE 26 Setting scanner glass size for faxing essseseeeerrnesrsrsrseersrsrterererrrrrrrrnne 26 Color fax tranSmilSSiON siiin enean ee ieee E E io OEE Anaie a 26 Canceling a fax in progresSS sds dette caccccctatad cee vs hed icteeteaterpucatasuhdvensudienienidevessas 26 Transmission Verification REPOFt ccceceeeeceeeeeeeeeeeneaeeeececeeeeeeeeeeeeeeeeees 27 vii 5 Receiving a fax RECEIVE Modes ccccccecceeccceeeeeeeceeeeeeeeeeeeecaeeeueeeseeesaeeees Choose the correct Receive Mode Using Receive MOd S w cccccccctecsceeescescseseseeencsesconeseeeeceseeees FAX ONIY eenen ee eae apo EE anda heaters Fax Tela singed a ttesectnntsncsedscieeencecacsuseeetedt Receive Mode settings seeeeeeeeeeeeeeeeeseeeeeeeees Ring Delay ssis errape oepa rRe EE Erer F T Ring Time Fax Tel mode only E sy RECEIVE jeee aerer ie ea e raie 6 Telephone services and external devices Telephone ServiCes 2 2 cccceeeeeeceeceeeeeeeeeeeeseeeeeeeeeeeeeeees Voice M il sessrsirrisirrioisiisrrsntinenennsani ireira kanan Distinctive Ring eee eee meee arte eine terrence aos tas oman mrr Voice over Internet Protocol V
28. and or may result in unsatisfactory print quality Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party ink and or cartridges To protect your investment and obtain premium performance from the Brother machine we strongly recommend the use of Genuine Brother Supplies ap Open the ink cartridge cover 1 If an ink cartridge has reached the end of its life the Touchscreen shows B amp W Print OnlyorCannot Print 55 Press the lock release lever as shown to D Turn the green release lever on the release the cartridge color indicated on orange protective packing 1 the Touchscreen Remove the cartridge counterclockwise until it releases the from the machine vacuum seal Then remove the orange protective packing as shown Open the new ink cartridge bag for the color indicated on the Touchscreen and then take out the ink cartridge IMPORTANT e DO NOT shake the ink cartridges If ink gets on your skin or clothing immediately wash it off with soap or detergent e DO NOT touch the cartridge in the area indicated 2 this can prevent the machine from detecting the cartridge 56 amp Each color has its own correct position Insert the ink cartridge in the direction of the arrow on the label cently push the back of the ink cartridge marked PUSH until it latches and then close the
29. before use Make sure you are using Genuine Brother Innobella Ink Using non Brother supplies may affect the print quality hardware performance and machine reliability Make sure you are using one of the recommended types of paper See Acceptable paper and other print media on page 19 The recommended environment for your machine is between 68 F to 91 F 20 C to 33 C White horizontal lines appear in text or graphics Clean the print head See Cleaning the print head on page 58 Make sure you are using Genuine Brother Innobella Ink Try using the recommended types of paper See Acceptable paper and other print media on page 19 To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using allows minimal power to the machine ensuring periodic cleanings of the print head occur The machine prints blank pages Clean the print head See Cleaning the print head on page 58 Make sure you are using Genuine Brother Innobella Ink To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using
30. dialing Load your document GD Press Fax Start Speed Dialing D Load your document 4 Do one of the following E Press Alphabetical or Numerical and then press the number you want to dial E Press the two digit Speed Dial number using the dial pad 42 Dialing and storing numbers NOTE If the Touchscreen shows Not Registered when you enter a Speed Dial number it means a number has not been stored at this location O To send a fax press Send a fax and go to step QO Press Fax Start The machine scans and sends the fax Fax Redial If you are sending a fax automatically and the line is busy the machine will redial once after five minutes Redial only works if you dialed from the machine 1 Load your document Press E Press Redial Press Fax Start NOTE e In Real Time Transmission the automatic redial feature does not work when you are using the scanner glass e If you are sending a fax manually and the line is busy press Hook before performing step above e Redial will change to Pause when you enter a fax number Storing numbers You can set up your machine to do the following types of easy dialing Speed Dial and Groups for broadcasting faxes When you dial a Speed Dial number the Touchscreen shows the number See Advanced User s Guide Setting up Groups for Broadcasting and Broadcasting Black amp White only NOTE If you lose
31. iPad or other iOS device to your Brother machine without installing a printer driver Google Cloud Print Guide This Guide provides details on how to use Google Cloud Print services for printing over the Internet Mobile Print Scan Guide for Brother iPrint amp Scan This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi Fi network Accessing Brother Support Windows You can find all the contacts you will need such as Web support Brother Solutions Center Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the CD ROM E Click Brother Support on the Top Menu The following screen will appear Adobe Flash Player 10 ee ot es Multi Function Center brother Brother Support D Back off Exit E To access our website http www brother com click Brother Home Page E To view all Brother Numbers including Customer Service numbers for the USA and Canada click Support Information E To access the USA Brother online shopping mall http Awww brothermall com for additional product and services information click Brother Mall com E To access Canada s Brother online shopping mall http www brother ca for additional product and services information click Shop Online Canada E For the latest news and product support infor
32. mode screen shows the current wireless signal strength if you are using a wireless connection A A A 0 Max If you see at the top of the screen you can easily configure the wireless settings by pressing it For more information see Quick Setup Guide 9 Faxes in memory Shows how many received faxes are in the memory NOTE If you see Demo icon at the top of the screen you can see the main features of the machine by pressing Start tobegina slide show After you print from a computer Demo will disappear from the Home screen To restore the Demo icon you must delete all the settings you have changed by performing a Machine Reset For more information see Reset functions on page 93 and How to reset the machine on page 94 The warning icon o appears when there is an error or maintenance message For information about error messages see Error and maintenance messages on page 65 NOTE When the Distinctive Ring feature is turned on the Touchscreen shows D R For more information see Distinctive Ring on page 34 Basic Operations Press your finger on the Touchscreen LCD to operate it To display and access all the settings and features tables and the available options press or Y on the Touchpanel to scroll through them IMPORTANT e DO NOT touch the Touchscreen immediately after plugging in the power cord or turning on the machine Doing this may cause an error e DO NOT press the Tou
33. offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Error Message Cause Action B W Print Only Replace Ink One or more of the color ink cartridges have reached the end of their life You can use the machine in black amp white mode for approximately four weeks depending on the number of pages you print While this message appears on the Touchscreen each operation works in the following way E Printing If you choose Grayscale in the Advanced tab of the printer driver you can use the machine as a black amp white printer 2 sided print is not available when this message appears E Copying If the paper type is set to Plain Paper you can make copies in black amp white 2 sided copy is not available when this message appears E Faxing If the paper type is set to Plain Paper or Inkjet Paper the machine will receive and print the faxes in black amp white If a sending machine has a color fax the machine s handshake will ask that the fax be sent as black amp white Replace the ink cartridges See Replacing the ink cartridges on page 55 NOTE The machine will stop all print operations and you will not be able to use the machine until you change toa new ink cartridge in the following cases e If you unplug the machine or take out the ink cartridge e Ifthe paper type is set to anything except Plain Pa
34. pages scanned so far E Press OK to copy the pages scanned so far E Clear the data in the memory To gain extra memory you can turn off Memory Receive See Advanced User s Guide Turning off Memory Receive operations E Print the faxes that are in the memory See Advanced User s Guide Printing a fax from the memory Paper Jam Front The paper is jammed in the machine Remove the jammed paper See Printer jam or paper jam on page 75 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 79 70 Troubleshooting Error Message Cause Action PaperJam Front Rear The paper is jammed in the machine Remove the jammed paper See Printer jam or paper jam on page 75 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 79 Paper Jam Rear The paper is jammed in the machine Remove the jammed paper Se
35. services and external devices External and extension telephones Connecting an external telephone You can connect a separate telephone 2 to your machine as shown in the diagram Before you connect the external telephone remove the protective cap 3 from the EXT jack Connect the telephone line cord to the jack labeled EXT inside the machine Carefully guide the telephone line cord into the cable channel and out the back of the machine 1 Extension telephone 2 External telephone 3 Protective cap 39 Chapter 6 Using external and extension telephones Using extension telephones If you answer a fax call at an extension telephone you can make your machine receive the fax by pressing the Fax Receive Code 51 If the machine answers a voice call and pseudo double rings for you to take over you can take the call at an extension telephone by pressing the Telephone Answer Code 5 1 See F T Ring Time Fax Tel mode only on page 31 Using an external telephone connected to the EXT jack of the machine If you answer a fax call at the external telephone connected to the EXT jack of the machine you can make the machine receive the fax by pressing Fax Start and choosing Receive You can also use the Fax Receive Code 51 If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the externa
36. shares a line with an external answering machine select External TAD mode In External TAD mode your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine If your Brother machine shares the line with a Voice Mail subscriber service see Voice Mail on page 33 If your Brother machine is on a line with the Distinctive Ring subscriber service see Distinctive Ring on page 34 If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a pseudo double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer incoming faxes select Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or service at your location may be answering the call before your Brother machine answers To test this lower the Ring Delay setting E Ifthe Receive Mode is set to Fax Only or Fax Tel reduce the Ring Delay to 1 ring See Ring Delay on page 31 E If the Receive Mode is set to External TAD reduce the number of rings programmed on your answering machine to 2 E If the Receive Mode is set to Manual DO NOT adjust the Ring Delay setting Have someone send you a test fax E If you receive
37. sure the machine is in the correct Receive Mode for your setup See Choose the correct Receive Mode on page 28 Check for a dial tone If possible call your machine to hear whether it answers If there is still no answer check that the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine If there is no ringing when you call your machine ask your telephone company to check the line 86 Receiving Faxes Troubleshooting Difficulty Suggestions Cannot receive a fax Press Hook in Fax mode to make sure your machine has a dial tone If you hear static or interference on your fax line call your local telephone provider Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine If you subscribe to DSL VoIP or MagicJack services call your service provider for connection instructions To lower the modem speed and turn off ECM error correction mode see Telephone line interference VoIP on page 92 Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine See Choose the correct Receive Mode on page 28 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes select Fax Only mode If your Brother machine
38. the paper tray E The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer E Touchscreen messages See Error and maintenance messages on page 65 If you did not solve your problem with the above checks identify your problem and then go to the suggested page Paper handling and Printing problems E Printing Difficulties on page 81 E Print Quality Difficulties on page 83 E Paper Handling Difficulties on page 84 E Printing Received Faxes on page 86 Telephone and Fax problems E Telephone Line or Connections on page 86 E Handling Incoming Calls on page 89 E Receiving Faxes on page 87 E Sending Faxes on page 88 Copying problems E Copying Difficulties on page 89 63 Scanning problems E Scanning Difficulties on page 90 Software and Network problems Software Difficulties on page 90 E Network Difficulties on page 90 Data Entry Difficulties on page 91 64 Troubleshooting Error and maintenance messages As with any sophisticated office product errors may occur and consumable items may need to be replaced If this happens your machine identifies the error or required routine maintenance and shows the appropriate message The most common error and maintenance messages are shown in the table You can correct most errors and perform routine maintenance by yourself If you need additional help the Brother Solutions Center
39. the ring pattern you received is not on this chart call your telephone company and ask for one that is shown E The machine will only answer calls to its registered number E The first two rings are silent on the machine This is because the machine must listen to the ring pattern to compare it to the pattern that was registered Other telephones on the same line will ring E f you program the machine correctly it will recognize the registered ring pattern of the fax number within 2 ring patterns and then answer with fax tones When the voice number is called the machine will not answer Registering the Distinctive Ring pattern Very Important After you have set the Distinctive Ring feature to On your Distinctive Ring number will receive faxes automatically You will see D R on the Home screen and Manual as the Receive Mode setting You cannot change the Receive Mode from D R Manual to another Receive Mode while Distinctive Ring is set to On This ensures the Brother machine will only answer the Distinctive Ring number and will not interfere when your main telephone number is called Press iN Settings Press A or Y on the Touchpanel to display Fax Press Fax Press A or to display Miscellaneous Ring Pattern 1 is often called Short Short Telephone services and external devices Press Miscellaneous Press A or Y to display Distinctive Press Distinctive 90
40. to 20 seconds E End your outgoing message with your Fax Receive Code for people sending manual faxes For example After the beep leave a message or press 5 1 and Start to send a fax 5 Set your answering machine to answer calls 6 Set your Brother machine s Receive Mode to External TAD See Choose the correct Receive Mode on page 28 Make sure your Brother machine s Easy Receive feature is set to On Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Easy Receive on page 32 If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference VoIP on page 92 Sending Faxes Difficulty Suggestions Cannot send a fax Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine Print the Transmission Verification Report and check for an error See Advanced User s Guide Reports Ask the other party to check that the receiving machine has paper Poor fax send quality Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is not good clean the scanner See Cleaning the scanner on page 58 Transmission Verification Report
41. to CleanXX E Unable to Init XxX E Unable to PrintXxX E Unable to ScanXX We recommend transferring your faxes to another fax machine or to your PC See Transferring faxes to another fax machine on page 73 or Transferring faxes to your PC on page 74 You can also transfer the Fax Journal report to see if there are any faxes you need to transfer See Transferring the Fax Journal report to another fax machine on page 74 Troubleshooting Transferring faxes to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Quick Setup Guide Set your Station ID a Press x to temporarily interrupt the error Press th Settings amp Press A or v on the Touchpanel to display Service a Press Service Press Data Transfer QO Press Fax Transfer D Do one of the following E f the Touchscreen shows No Data there are no faxes left in the machine s memory Press A E Enter the fax number to which faxes will be forwarded Press Fax Start 73 Transferring faxes to your PC You can transfer the faxes from your machine s memory to your PC Press x to temporarily interrupt the error Make sure you have installed MFL Pro Suite on your PC and then turn on PC FAX Receiving on the PC Do one of the following Windows XP Windows Vista and Windows 7 From Start select All Programs Brother MFC XXXX PC
42. will be lost Before you unplug the machine from the power source you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages See Transferring your faxes or Fax Journal report on page 73 QD Pull the paper tray 1 completely out of the machine Troubleshooting Pull the two green levers inside the machine to remove the jammed paper E f the Touchscreen shows Paper Jam Rear go to step Gy Pull out the jammed paper 1 75 Lift the Jam Clear Flap and remove the jammed paper Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper With the tray removed do one of the following E f the Touchscreen shows Paper Jam Front goto step E f the Touchscreen shows PaperJam Front Rear go to step 76 Open the Jam Clear Cover 1 at the back of the machine Fa Pull the jammed paper out of the machine Close the Jam Clear Cover Make sure the cover is closed correctly Troubleshooting Place both hands under the plastic tabs If the print head is in the right corne
43. with the paper you are adding Always fan the stack of paper well before loading it in the tray If you add paper without fanning the stack the NOTE _ machine may feed multiple pages Always make sure that the paper is not curled or wrinkled 13 Chapter 2 6 Gently adjust the paper width guides 1 While holding the paper tray in place to fit the paper pull out the paper support 1 until it Make sure the paper width guides touch locks into place and then unfold the the sides of the paper paper support flap 2 IMPORTANT DO NOT use the paper support flap for Legal size paper Slowly and firmly push the paper tray completely into the machine 14 Loading envelopes About envelopes E Use envelopes that weigh from 20 to 25 Ib 80 to 95 g m E Some envelopes need margin settings to be set in the application Make sure you do a test print first before printing many envelopes IMPORTANT DO NOT use the following types of envelopes as they will not feed correctly e That are of a baggy construction e That have windows e That are embossed have raised writing on them That have clasps or staples e That are pre printed on the inside Glue Double flaps Occasionally you may experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using Loading paper Loading envelopes D Before loading press the cor
44. 02 Cards Photo Up to 58 Ib Up to 220 g m Up to 10 mil Up to 0 25 mm 202 4 x 6 10 x 15 cm Index Card Up to 32 Ib Up to 120 g m Up to 6 mil Up to 0 15 mm 30 Envelopes 20 to 25 Ib 80 to 95 g m Up to 20 mil Up to 0 52 mm 10 Transparencies 10 1 2 22 Up to 100 sheets of plain paper 20 Ib 80 g m BP71 69 Ib 260 g m paper is especially designed for Brother inkjet machines How to load documents You can send a fax make copies and scan from the scanner glass Using the scanner glass You can use the scanner glass to fax copy or scan pages of a book or one page ata time Document sizes supported Loading documents Length Up to 11 7 in 297 mm Width Up to 8 5 in 215 9 mm Weight Up to 4 4 Ib 2 kg How to load documents Lift the document cover 2 Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass 1 document cover Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam the cover down or press on it 23 Chapter 3 Unscannable area The scannable area depends on the settings in the application you are using The figures show the unscannable areas 2 3 Usage Document Top 1 Left 2 Se Bottom 3 Right 4 Fax Letter 0 12 in 0 16
45. 090 Do one of the following E f you have not registered the Distinctive Ring press Distinctive and then press On Go to step E f you have already registered the Distinctive Ring and want to change the pattern go to step Press Ring Pattern Press the stored ring pattern you want to use Press OK You will hear each ring pattern as you select its number Make sure you choose the pattern that the telephone company gave you D Press A Distinctive Ring is now set to On Turning off Distinctive Ring Press i Settings Press A or Y on the Touchpanel to display Fax Press Fax Press A or v to display Miscellaneous Press Miscellaneous Press A or Y to display Distinctive Press Distinctive You can see the current setting 000 60 8G Press Distinctive 35 Chapter 6 Press Off D Press A NOTE If you turn off Distinctive Ring the machine will be set to Manual mode You will need to set the Receive Mode again See Choose the correct Receive Mode on page 28 Voice over Internet Protocol VoIP VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line Telephone providers frequently bundle VoIP together with Internet and cable services Your machine may not work with some VoIP systems If you want to use your machine to send and receive faxes on a VoIP system make sure that one e
46. 8 127 x 203 mm Photo 2L 5 x 7 13 x 18 cm E Paper Type Plain paper E Paper Size Letter A4 A5 Executive See Paper type and size for each operation on page 21 For detailed specifications visit http www brother com 120 Specifications Interfaces USB 12 Use a USB 2 0 interface cable that is no longer than 6 feet 2 m Wireless LAN IEEE 802 11b g n Infrastructure Ad hoc Mode 1 Your machine has a USB 2 0 Hi Speed interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported 121 Network NOTE For more information about the Network specifications see Software and Network User s Guide You can connect your machine to a network for Network Printing Network Scanning PC Fax Send PC Fax Receive Windows only and Remote Setup 1 Also included is Brother BRAdmin Light 2 Network Management software Wireless Network SSID 32 characters WEP 64 128 bit WPA PSK TKIP AES Security WPA2 PSK AES Wireless Setup AOSS Yes Support Utility WPS Yes See Computer requirements on page 123 Windows If you require more advanced printer management use the latest Brother BRAdmin Professional utility version that is available as a download from http solutions brother com Macintosh The latest Brother BRAdmin Light is available as a download from http solutions brother com 122 Computer requirements
47. All Lets you clean the print head 58 Ink Volume Lets you check the available ink volume See See Advanced User s Guide The factory settings are shown in Bold with an asterisk 96 Settings and features tables Level1 Level2 Level3 Options Descriptions Page General Setup Paper Type Plain Paper Sets the type of paperin 18 the paper tray Continued Inkjet Paper pap y Brother BP71 Other Glossy Transparency Paper Size Letter Sets the size of paperin 18 the paper tray Legal pap y A4 A5 EXE 4 x6 Ww Volume Ring Off Adjusts the ring volume See Low Med High Beep Off Adjusts the volume of the sounds when you Low press the Touchscreen Med or Touchpanel High Speaker Off Adjusts the speaker volume LOW Med High LCD Settings Backlight Light You can adjust the a brightness of the Touchscreen backlight Dark Dim Timer Off You can set how long Gees the Touchscreen backlight stays on after 20Secs the last finger press 30Secs Sleep Mode 1Min You can choose how ae long the machine must aa be idle before it goes 3Mins into Sleep Mode 5Mins 10Mins 30Mins 60Mins See Advanced User s Guide The factory settings are shown in Bold with an asterisk 97 Level1 Level2 Level3 Options Descriptions Page Fax Setup Receive Receive Mode Fax Only Cho
48. Caller ID history and then send a fax to it add it to the Address Delete Book or delete it Address Send a fax You can dial a stored 42 number with a few finger presses More Set Speed Dial You can store Speed Dial 43 numbers so you can dial by pressing only a few buttons on the Touchscreen Setup Groups You can set up Group See numbers for Broadcasting Change You can change 44 Speed Dial numbers Delete You can delete Speed Dial numbers Options Fax Resolution Standard Sets the resolution for See Pine outgoing faxes S Fine Photo Contrast Auto Changes the lightness or darkness of faxes you Light send Dark Broadcasting Add from Address You can send the same Book fax message to more than one fax number Color Setting Black Sets whether faxes are 26 sent in black amp white or Color color See Advanced User s Guide The factory settings are shown in Bold with an asterisk 104 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Options Real Time TX On You can send a fax See without using the Continued off ae g machine s memory Overseas Mode On If you are having difficulty off sending faxes overseas set this to On Glass Scan Size Letter Adjust the scan area of 26 re the scanner glass to the size of the document History Outgoing Send a fax You can choose a number See F from the Outgoing Cal
49. DEF GHI JKL Px two pors Tuy jnxyz ARAA EEEE TT 65 6000 Inserting spaces To enter a space press twice to choose special characters then press the space button E Or you can press gt twice to move the cursor NOTE The characters that are available may differ depending on your country Making corrections If you entered an incorrect character and want to change it press 4 to move the cursor under the incorrect character Then press K Enter the correct character You can also back up and insert letters Press x for each character you want to erase or press and hold x to erase all the characters Repeating letters If you need to enter a letter that is on the same button as the letter before it press to move the cursor to the right before you press the same button again 113 Specifications General NOTE This chapter provides a summary of the machines specifications For additional specifications visit http www brother com Printer Type Inkjet Print Head Black Piezo with 210 nozzles x 1 Color Piezo with 210 nozzles x 3 Memory Capacity 64 MB LCD Liquid Crystal 1 8 in 44 9 mm TFT Color Touchscreen LCD 1 and Display Touchpanel Power Source AC 100 to 120 V 50 60 Hz Power Consumption 2 Copying Mode Approx 19 W 3 Ready Mode Approx 4 W 4 Sleep Mode Approx 1 1 W4 Off Approx 0 2 W45 Measured diagonally Measured when the machine is connected to the U
50. E f you choose Black in the Color Setting default setting the machine starts scanning the first page Go to step E f you choose Color in the Color Setting the Touchscreen asks if you want to send a color fax Press Color Fax to confirm The machine starts dialing and sending the document 25 Chapter 4 When the Touchscreen asks you Next Page do one of the following E To send a single page press No Send The machine starts sending the document E To send more than one page press Yes and go to step Place the next page on the scanner glass Press OK The machine starts scanning the page Repeat steps and for each additional page Stop faxing To stop faxing press xX Setting scanner glass size for faxing When documents are A4 size you need to set the Scan Size to A4 If you do not the bottom portion of the faxes will be missing Load your document Press eE Fax Press Options Press A or Y on the Touchpanel to display Glass Scan Size Press Glass Scan Size Press A4 or Letter Press OK Enter the fax number 0000 69 Press Fax Start NOTE You can save the setting you use most often by setting it as the default setting See Advanced User s Guide Setting your changes as the new default Color fax transmission Your machine can send a color fax to machines that support this feature Color faxes cannot be stored in the machine s me
51. FAX Receiving and select Receive XXXX is your model name Windows 8 Click Te Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX Receive in the left navigation bar and then click Receive Make sure you have set PC Fax Receive on the machine See Advanced User s Guide PC Fax Receive Windows If faxes are in the machine s memory when you set up PC Fax Receive the Touchscreen will ask if you want to transfer the faxes to your PC D Do one of the following E To transfer all faxes to your PC press Yes You will be asked if you want to also turn on the backup print option E To exit and leave the faxes in the memory press No Press A 74 Transferring the Fax Journal report to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Quick Setup Guide Set your Station ID Press x to interrupt the error Press i Settings Press A or Y on the Touchpanel to display Service Press Service Press Data Transfer Press Report Trans Enter the fax number to which the Fax Journal report will be forwarded Press Fax Start 0000 6 Printer jam or paper jam Locate and remove the jammed paper by following these steps Unplug the machine from the AC power outlet IMPORTANT After 24 hours of the power failure the faxes stored in the memory
52. G OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WHETHER IN CONTRACT TORT INCLUDING NEGLIGENCE PRODUCT LIABILITY OR OTHERWISE WILL BE LIMITED TO 50 Compilation and Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publication User s Guides and where do find them Which Guide What s in it Where is it Product Safety Guide Read this Guide first Please read the Safety Instructions before you set up your machine See this Guide for trademarks and legal limitations Printed In t
53. Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN TCP IP BOOT Method Auto Chooses the See BOOT method pee that best suits RARP your needs BOOTP DHCP IP Address 000 255 Enter the IP 000 255 address 000 255 000 255 Subnet Mask 000 255 Enter the Subnet 000 255 mask 000 255 000 255 Gateway 000 255 Enter the Gateway 000 255 address 000 255 000 255 Node Name BRWXXXXXXXXXXXX Enter the Node name WINS Config Auto Chooses the WINS Static z configuration mode WINS Server Primary Specifies the IP 000 000 000 000 address of the primary or 13 ae adary secondary WINS server DNS Server Primary Specifies the IP 000 address of the primary or Secondary secondary DNS server APIPA On Automatically allocates the IP Off address from the link local address range See Software and Network User s Guide Go to the Brother Solutions Center to download Web Connect Guide at http solutions brother com The factory settings are shown in Bold with an asterisk 100 Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN WLAN Assistant You can See configure your wireless network settings using the Brother CD ROM Setup Wizard You can manually configure your print server for a wireless network Continued Continued WPS AOSS
54. Print Press Print Quality Press Start The machine starts printing the Print Quality Check Sheet 6 90000690 Check the quality of the four color blocks on the sheet 59 11 The Touchscreen asks you if the print quality is OK Do one of the following E f all lines are clear and visible press Yes to finish the Print Quality check and go to step E f you can see missing short lines as shown below press No The Touchscreen asks you if the print quality is OK for black and then the three colors Press Yes Or No The Touchscreen asks you if you want to start cleaning Press Yes The machine starts cleaning the print head 14 After the cleaning procedure is finished press Start The machine starts printing the Print Quality Check Sheet again Return to step to repeat the procedure Press fal If you clean the print head at least five times and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem color Try cleaning the print head again up to five more times If the print has not improved call Brother Customer Service See Brother numbers on page i 60 IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty NOTE When a print head nozzle is clogged the printed sample looks like this After the print head nozzle is cleane
55. SB interface Power consumption varies slightly depending on the usage environment or part wear 3 When single sided printing resolution standard document ISO IEC 24712 printed pattern 4 Measured according to IEC 62301 Edition 2 0 5 Eyen when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off 114 Specifications Dimension ad in 161 mm ie Weight 17 2 Ib 7 8 kg Noise Level Sound Pressure Operating 50 dB A Maximum 1 Temperature Operating 50 to 95 F 10 to 35 C Best Print Quality 68 to 91 F 20 to 33 C Humidity Operating 20 to 80 without condensation Best Print Quality 20 to 80 without condensation Document Size Width Max 8 5 in 215 9 mm Length Max 11 7 in 297 mm 1 Noise depends on printing conditions 115 Print media Paper Input Paper Tray E Paper Type Plain Paper Inkjet Paper coated paper Glossy Paper 1 and Transparency 2 E Paper Size Letter Legal Executive A4 A5 A6 Envelopes Com 10 DL C5 Monarch Photo 4 x 6 10 x 15 cm Photo 2L 5 x 7 13 x 18 cm and Index Card 5 x 8 127 x 203 mm Width 3 86 in 8 5 in 98 mm 215 9 mm Length 5 8 in 14 in 148 mm 355 6 mm For more details see Paper weight thickness and capacity on page 22 E Maximum paper tray capacity Up to 100 sheets of 20 Ib 80 g m plain paper Paper Ou
56. TANT DO NOT connect a TAD elsewhere on the same telephone line 37 Chapter 6 Connections O Lift the scanner cover to release the S lock Gently push the scanner cover The external TAD must be plugged into the support down and close the scanner jack labeled EXT Your machine cannot work cover using both hands correctly if you plug the TAD into a wall jack unless you are using Distinctive Ring Set your external TAD to four rings or less The machine s Ring Delay setting Place both hands under the plastic tabs does not apply on both sides of the machine to lift the scanner cover into the open position Record the outgoing message on your external TAD Plug the telephone line cord from the telephone wall jack into the jack labeled LINE Set the TAD to answer calls OO oO Set the Receive Mode to External TAD See Choose the correct Receive Mode on page 28 amp Remove the protective cap 1 from the jack labeled EXT and then plug the telephone line cord from the external TAD into the EXT jack Make sure this Recording an outgoing cord is connected to the TAD s m telephone line jack and not its handset eesage OGM on the external TAD jack Timing is important in recording this message The way you record this message will affect both manual and automatic fax reception Record 5 seconds of silence at the beginning of your message This allows your machine time t
57. When you change the size of paper you load in the machine you will need to change the Paper Size setting at the same time so your machine can fit an incoming fax on the page Settings Press A or Y on the Touchpanel to display General Setup Press General Setup Press Aor v to display Paper Size Press Paper Size Press A or Y to display Letter Legal A4 A5 EXE or 4 x6 and then press the option you want to set Press fal OOOO 00 Acceptable paper and other print media The print quality can be affected by the type of paper you use in the machine To get the best print quality for the settings you have chosen always set the Paper Type to match the type of paper you load You can use plain paper inkjet paper coated paper glossy paper transparencies and envelopes We recommend testing various paper types before buying large quantities For best results use Brother paper E When you print on inkjet paper coated paper transparencies and glossy paper be sure to choose the correct print media in the printer driver s Basic tab or the machine s Paper Type setting See Paper Type on page 18 E When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose E When using transparencies or photo paper remove each sheet at once to prevent smudging or paper jams
58. YING ices eee taecene et ea aani 89 data entry accede toeeceasce a ccocnstectonccesatine 91 incoming calls soi6 eo ican toda ceteoeceekceen 89 Network ic cnscsicbcsiananahentawnianencaseaneateces 90 paper handling sesccedectcceccrcestetuecducedece 84 phone line or connections 86 print quality geeesenre teeter cote ner eran eee 83 s sll gig See neem nee eee neat See een en ne 81 printing received faxes 68 86 receiving FAXES esseere neee 87 SCANNING senese eeii e e E 90 software sssssssnsnnninnireserssrsnnrrnrrreeeene 90 maintenance messages on Touchscreen scctcssscicctsasterbcbonciaccocstaasaass 65 paper jam Ree meee eer ar ee ee ne eee eer 75 U Unscannable area esesssssssennrrrrrrree 24 V Voice Mail ceecccecscntsccscccesesceteccescasanssnnneensees 33 W Warranties are in the box Notice Disclaimer ccseeeeeeeeeeseeeees iv Windows See Software and Network User s Guide Wireless Network See Quick Setup Guide and Software and Network User s Guide World Wide Web eccccececeeeeeeeeeeeeeeeeeeees i 128 Brother International Corporation 200 Crossing Boulevard P O Box 6911 Bridgewater NJ 08807 0911 USA Brother International Corporation Canada Ltd 1 rue Hotel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Orother Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Loc
59. actory settings are shown in Bold with an asterisk if Settings continued Level1 Level2 Level3 Options Descriptions Page Print Reports Transmission Prints these lists and See Address Book Alphabetical reports Order Numerical Order Fax Journal User Settings Network Config WLAN Report Caller ID hist lt Machine Info Serial No Lets you check the serial 93 number of your machine Version Lets you check the 93 firmware version of your machine Initial Setup Date amp Time Date amp Time Puts the date and time on 62 the Touchscreen and in the headings of the faxes you send Auto Daylight On Change this setting to On See A if you want the machine to off change automatically for Daylight Saving Time Station ID Fax Enter your name and fax See number to appear on Name each page you fax Tone Pulse Tone Choose the dialing mode Canada only Pulse See Advanced User s Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk 102 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Initial Setup Dial Tone Detection You can shorten the dial 92 t detecti Continued No Detection er cal Compatibility Normal Adjusts the modem speed 92 to help resolve Basic for VoIP
60. age 113 Press OK E f you want to change the first fax or telephone number press CA1 Enter the new fax or telephone number up to 20 digits using the keyboard on the Touchscreen Press OK E f you want to change the second Fax Tel number press F Enter the new fax or telephone number up to 20 digits using the keyboard on the Touchscreen Press OK NOTE How to change the stored name or number If you want to change a character press lt 4 or gt to position the cursor underneath the character you want to change and then press x Enter the new character If you want to change a stored number press x repeatedly to delete the number Enter the new number The Touchscreen will display your settings Do one of the following E Press OK to finish To change another Speed Dial number repeat steps O to E To make more changes return to D Press A Making copies How to copy Copy options The following steps show the basic copy You can change the following copy settings operation Press Copy and then press Options Press A or Y on the Touchpanel to scroll through Place the document face down on the the copy settings When the setting you want scanner glass is displayed press it and choose your option See Using the scanner glass Basic User s Guide on page 23 For information about changing the following copy settings see page 46 E Paper Type M Pap
61. al Brother companies or their dealers will only support machines purchased in their own countries Brother Earth www brotherearth com
62. and reconnect it 71 Error Message Cause Action Wrong Ink Color An ink cartridge has been installed in the wrong position Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions Wrong Paper Size The Paper Size setting does not match the size of paper in the tray Or you did not set the paper guides in the tray to the indicators for the paper size you are using 1 Check that the Paper Size you choose matches the size of paper in the tray See Paper Size on page 18 2 Make sure you loaded the paper in a Portrait position by setting the paper guides at the indicators for your paper size See Loading paper and other print media on page 12 3 After you have checked the paper size and the paper position press OK on the Touchscreen If you are printing from your computer make sure the paper size you choose in the printer driver matches the size of paper in the tray For more information see Software and Network User s Guide Change the Paper Size Windows or Change the Paper Size Macintosh 72 Error animation Error animations display step by step instructions when paper gets jammed You can read the steps at your own pace by pressing gt to see the next step and lt 4 to go back a step Transferring your faxes or Fax Journal report If the Touchscreen shows E Unable
63. ation S pner neeaaea aerae ee ap a Ee en 9 Shortcut Seting S rencer iae e e e E eat eantdee 10 Adding STO US posisine rone aaee Er EAEE RE e EPO eari 10 Changing 3 ORL GUS ecese Or E ER 11 Deleting NOMIC UES scssi aarre aor octane tod sneeceenedasetuadera ase xa edacueoacusdeeieczeee 11 Using SS OVE CUES gases kas aesec heal atte ea hep e sheds icalldceaas de sea a 11 2 Loading paper 12 Loading paper and other print MECia cece cece cece eee eee cea eeeneeeeeeeeeeeeeeeeeeaaeaae 12 Loading envelopes aia cheeses a cesar chicane jeatinndh nab eth ccuicneteneceedeaavassanntanacwcke 15 Salelglghrc 16 232 pt pee nee era mene cae eine neve nr aa ote rene ene ees eer ere 17 Paper Settings crases ti eee een EE e aa A E E EA E EREE EEEE 18 Paper TYPE enera a E T 18 Paper SIZE reri cei cee eee a e eae E a EE EEEE EAA E E EEEE EEEE EEE 18 Acceptable paper and other print media cseceeeeeeeeee eee eeeeeeeeeeeeeeeeeeeeeees 19 Recommended print media cscceeeeeeee ence ceeeeeeeceeeneeeseeeeeeseseeeeaeeaeetees 19 Handling and using print PAGO eoece etree hicas ca carceates elect edecdikaa i Saceeeetas 19 Choosing the right print Media eee cece eee eee e teeter ee ee eee ee ee eee te tetteteeeeene 21 3 Loading documents 23 How to load documents ee eceecceceeeeeeeeeeeeee ee ee eeeeeaesaaaaeeneeeeeeseeseeeaesaeaeeneeeeeetees 23 Using the scanner glass sie excuecgeusbee ie tecceealbieh cata ta
64. ation of the purchase date of your product should you lose your receipt E may support an insurance claim by you in the event of product loss covered by insurance and E will help us notify you of enhancements to your product and special offers For your convenience and most efficient way to register your new product register on line at http www brother com registration FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs You can download the latest software documents and utilities read FAQs and troubleshooting tips and learn how to get the most from your Brother product http solutions brother com NOTE e You can check here for Brother driver updates e To keep your machine performance up to date check here for the latest firmware upgrade For Customer Service In USA http www brother usa com support Self Service Email Chat 1 877 BROTHER 1 877 276 8437 1 901 379 1215 assistance via fax 1 877 268 9575 test your fax sending and fax receiving operations In Canada 1 877 BROTHER 514 685 4898 assistance via fax Service Center Locator USA only For the location of a Brother authorized service center call 1 877 BROTHER 1 877 276 8437 or visit us at http www brother usa com service Service Center Locations Canada only For the location of a Brother authorized service center call 1 877 BROTHER Ordering acc
65. ayed next available Speed Dial location press OK E To enter a different Speed Dial location press x and then enter a two digit number using the keyboard on the Touchscreen Press OK NOTE If the two digit Speed Dial location you choose is already taken the OK button on the Touchscreen will not work Choose a different location 43 Chapter 7 D When the Touchscreen displays your settings press OK to confirm 12 Do one of the following E To store another Speed Dial number repeat steps to E To finish storing numbers press A Changing or deleting Speed Dial names or numbers You can change the name or number of a Speed Dial that has already been stored or delete it by deleting all of its numbers D Press EA Fax Press Address Press Alphabetical or Numerical Press More Do one of the following E Press or Y to display Change Press Change to edit the name or numbers E Press or y to display Delete Press Delete Select the numbers you want to delete by pressing them to display a red check mark Press OK Press Yes to confirm Go to step o Press A or to display the number you want to change Press the name or number you want to change 44 amp Do the following E f you want to change the name press Name Enter the new name up to 16 characters using the keyboard on the Touchscreen For help entering letters see Entering Text on p
66. brother Basic User s Guide MFC J285DW If you need to call Customer Service Please complete the following information for future reference Model Number MFC J285DW Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother E may serve as confirmation of the purchase date of your product should you lose your receipt E may support an insurance claim by you in the event of product loss covered by insurance and E will help us notify you of enhancements to your product and special offers The most convenient and efficient way to register your new product is on line at http Awww brother com registration 2013 Brother Industries Ltd All rights reserved Brother numbers NOTE For technical help you must call the country where you bought the machine Calls must be made from within that country Register your product By registering your product with Brother International Corporation you will be recorded as the original owner of the product Your registration with Brother E may serve as confirm
67. ccocccckceectocdacededcsutareceociocetent eae ORE EEE REENE 75 If you are having difficulty with your machine ssssssssssesesesesesssesesesererererererernne 81 Dial TONE ssrin terere pE E E EEEE EE E Eees 92 Telephone line interference VOIP sssssssssssssrsrsrnrnrnrnrsrsrsrsssesrsrrerererererernrene 92 Machine Inftornmatio 1 Reema merrsee eens fuer tnee te ee a EEE a a ty 93 Checking the Serial MUMDED cccccceececeeee cece cee eeeeeeeeeeeeee ee ee ett teteneneeeneees 93 Checking the firmware version ccccccececeeeeeeceeeeeeeeeeeeeeeeeeeeeeeteteteeeneeeeees 93 Reset MUCUS kopisi ioe ansen areara iR AEE Peeve dre AOE EENE EEEE rE 93 How to reset the machine wesccssiscectnctnccie tenieiuedeemetaeede si lasebeyssvieidineunetaendeveusianees 94 C Settings and features tables 95 Using the Settings TableS snsesenneeneeeeeeeereerrrrrrrrrrrnrnrrrnrsrnreenestnetetertnrtterernne 95 Memory Storage set sce ete ene cereeeece cai pmctred EEEE EEEEEEEEEn Ennn naene denen 95 Settings be 6 gt caer ee ea CeO eta ete eee eer eee 96 Features tables ade cdc ccs ca it Sede ct arte eae arated to exee aah seeder ta et OEE aE ERAEN EEEE iei 104 Emtenng aac ee 113 Inserting Spaces ceases coset cee recente rtd pe ator 113 Making corrections aces Pee cuset ts cattees cab tee tip ets decent aucune eeceseceermearser 113 Repeating letters aaa ee teanne rt ere eee ey er ener eey ee are or anee ee eee 113 D Specifications 114 G
68. ce calls will start the F T Ring to tell you to pick up the line The F T Ring is a fast pseudo double ring made by your machine If you use Fax Tel mode see F T Ring Time Fax Tel mode only on page 31 and Ring Delay on page 31 30 Manual Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature To receive a fax in Manual mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Fax Start and choose Receive You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine See Easy Receive on page 32 External TAD External TAD mode lets an external answering device manage your incoming calls Incoming calls will be handled in one of the following ways E Faxes will be automatically received E Voice callers can record a message on the external TAD To connect your External TAD see Connecting an external TAD telephone answering device on page 37 Receive Mode settings Ring Delay The Ring Delay sets the number of times the machine rings before itanswersin Fax Only or Fax Tel mode If you have external or extension telephones on the same line as the machine keep the Ring Delay setting of 4 rings See Using external and extension telephones on page 40 and Easy Receive on page 32 Press ily Settings Press A or Y on the Touchpane
69. chscreen with a sharp object such as a pen or stylus It may damage the machine General information The following steps show how to change a setting in the machine In this example the Paper Type setting is changed from Plain Paper to Inkjet Paper Settings Press or v on the Touchpanel to display General Setup Yi Settings Shortcut Settings General Setup Press General Setup Press or Vv to display Paper Type Paper Type Plain Paper Press Paper Type Press A or to display Inkjet Paper Press Inkjet Paper Paper Type Plain Paper Inkjet Paper NOTE Press if you want to go back to the previous level Press a Chapter 1 Shortcut Settings You can add the fax and copy settings you use most frequently by setting them as Shortcuts Later you can recall and apply these settings quickly and easily You can add three Shortcuts The following settings can be included in a fax or copy Shortcut Copy E Quality E Paper Type Paper Size Enlarge Reduce Density E E E Stack Sort E Page Layout E 2 sided Copy E Advanced Settings Fax E Address E Fax Resolution E Contrast Mcolor Setting E Real Time TX E Overseas Mode E Glass Scan Size 10 Adding Shortcuts Press i Settings Press A or v on the Touchpanel to display Shortcut Settings Press Shortcut Settings Press g a or Xj where you have not
70. creen LCD is easy to set up and operate All you have to do is press the settings and options you want to set as they are displayed on the screen We have created step by step Settings Tables and Features Tables so you can see all the available choices for each setting and feature at a glance You can use these tables to quickly set up your preferred settings in the machine Settings and features tables Memory Storage Even if there is a power failure you will not lose your menu settings because they are stored permanently Temporary settings such as Overseas Mode will be lost You may have to reset the time and date 95 Settings tables The Settings tables will help you understand the selections and options in the machine s programs The factory settings are shown in bold with an asterisk i Settings Levelt Level2 Level3 Options Descriptions Page Shortcut Settings Copy a Quality Paper Type Paper Size Enlarge Reduce Density Stack Sort Page Layout 2 sided Copy Advanced Settings Options Off Remove Background Fax Address Fax Resolution Contrast Color Setting Real Time TX Overseas Mode Glass Scan Size Lets you quickly and easily recall and apply your previously stored preferred settings 10 General Setup Ink Test Print Print Quality Alignment Lets you check the print quality or alignment 59 Cleaning Black Color
71. d the horizontal lines are gone Checking the print alignment You may need to adjust the print alignment after transporting the machine if your printed text becomes blurred or images become faded D Press itt Settings NOTE If is on the Touchscreen you can press it and then go to step B Press or v on the Touchpanel to display General Setup Press General Setup Press A or v to display Ink Press Ink Press or v to display Test Print Press Test Print Press Alignment Press Start The machine starts printing the Alignment Check Sheet O00000 A B D M MA 1 l IM BM2 20i 2 Mis E 3 EMI 3 i Hi 4M 4 is MMs SMM 5 Mic Hc 6I 6 IM E m 7 is His SIM s lls Hii OTM oil Routine maintenance D For the A pattern press the number of the test print that has the least visible vertical stripes 1 9 and then press it Repeat this step for the B C and D patterns In the example number 6 is the best choice for A B C and D Q Press r1 NOTE ABC ABC When the print ABC ABC After the print alignment is not alignment is adjusted properly adjusted properly text looks blurry text looks like this like this 61 Setting the date and time The Touchscreen displays the date and time If it is not current re enter it here You can add the date and time to each fax you send by setting your Station ID l Settings Press or Y on the Touchpan
72. d a color fax that the receiving machine prints in black amp white A portion of the fax s first page appears on the report Press ih Settings Press A or Y on the Touchpanel to display Fax Press Fax Press A or to display Report Setting Press Report Setting Press A or to display Transmission Press Transmission 00 60 8S Sending a fax Press A or v to display On On Image Off or Of f Image and then press the option you want Press NOTE e If you choose On Image or Off Image the image will only appear on the Transmission Verification Report if Real Time Transmission is set to of f The image will not appear on the report when you send a color fax See Advanced User s Guide Real Time Transmission If your transmission is successful OK will appear next to RESULT on the Transmission Verification Report If the transmission is not successful NG will appear next to RESULT 27 Receiving a fax Receive Modes Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services Voice Mail Distinctive Ring etc you will be using on the same line as the Brother machine Will you be using a Distinctive Ring number for receiving faxes Brother uses the term Distinctive Ring but different telephone companies may have other names fo
73. d the test fax successfully your machine is operating correctly Remember to reset your Ring Delay or answering machine setting back to your original setting If receiving problems recur after resetting the Ring Delay then a person device or subscriber service is answering the fax call before the machine has a chance to answer E If you were not able to receive the fax then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line 87 Receiving Faxes continued Difficulty Suggestions Cannot receive a fax continued If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine is set up correctly See Connecting an external TAD telephone answering device on page 37 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine s LINE jack 2 Remove the protective cap from your Brother machine s EXT jack and then plug the telephone line cord from your answering machine into the EXT jack 3 Set your answering machine to answer within 4 rings If you are having problems receiving faxes or voice messages set your answering machine to answer within 2 or 3 rings 4 Record the outgoing message on your answering machine E Record five seconds of silence at the beginning of your outgoing message Limit your speaking
74. e E Configure the machine with a TCP IP address if network scanning does not work For more information see Software and Network User s Guide Configure Network Scanning for Windows 48 How to scan to a computer Scanning a document as a PDF file using ControlCenter4 Windows For more information see Software and Network User s Guide Scan Using ControlCenter4 Advanced Mode Windows NOTE The screens on your PC may vary depending on your model ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often Using ControlCenter4 eliminates the need to manually launch specific applications You can use ControlCenter4 on your computer D Load your document See How to load documents on page 23 Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother MFC XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Te Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application will open If the ControlCenter4 Mode screen appears choose the Advanced Mode and then click OK ControlCenter4 Mode nen Welcome to ControlCenter4 ControlCenter4 brings together all the software features to expand t
75. e PaperPort 12SE How to Guides Windows E The complete Nuance PaperPort 12SE How to Guides can be viewed from the Help selection in the PaperPort 12SE application Presto PageManager User s Guide Macintosh NOTE Presto PageManager is available as a download from http nj newsoft com tw download brother PM9SEInstaller_BR_multilang2 dmg E The complete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application How to find Network setup instructions Your machine can be connected to a wireless network E Basic setup instructions See Quick Setup Guide E The wireless access point or router supports Wi Fi Protected Setup or AOSS See Quick Setup Guide E For more information about network setup see Software and Network User s Guide Network Chapter 1 How to access Guides for Advanced Features You can view and download these Guides from the Brother Solutions Center at http solutions brother com Click Manuals on your model s page to download the documentation Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services AirPrint Guide This Guide provides information for using AirPrint to print from OS X v10 7 x 10 8 x and your iPhone iPod touch
76. e Printer jam or paper jam on page 75 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 79 Paper dust has accumulated on the Clean the paper pick up rollers surface of the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers Screen init Fail The Touchscreen was pressed Make sure that nothing is touching or before the power on initialization was resting on the Touchscreen completed Debris may be stuck between the Insert a piece of stiff paper between lower part of the Touchscreen and its the lower part of the Touchscreen and frame its frame and slide it back and forth to push out the debris Unable to CleanXxX The machine has a mechanical Open the scanner cover and remove eee ee problem any foreign objects and paper scraps OR from inside the machine If the error Unable to PrintXX message continues see Transferring nabile to Scant A foreign object such as a paper clip your faxes or Fax Journal report or a piece of ripped paper is in the machine on page 73 before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes
77. e Voice Mail If you have Voice Mail on the telephone line that you will install your new machine on there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls However the Distinctive Ring feature allows you to use more than one number on your line so both Voice Mail and the machine can work together without any problems If each one has a separate telephone number neither will interfere with the other s operations If you decide to get Distinctive Ring service from the telephone company you will need to follow the directions in Registering the Distinctive Ring pattern to register the new Distinctive Ring pattern they give you This is so your machine can recognize its incoming Calls NOTE You can change or cancel the Distinctive Ring pattern at any time You can switch it off temporarily and turn it back on later When you get a new fax number make sure you reset this feature Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine Some ring patterns cannot be registered The ring patterns in the table are supported by your Brother machine Register the one your telephone company gives you Ring Rings Pattern 1 short short or min long long short long short Na short short long NML 4 very long TL normal pattern NOTE and is the most commonly used If
78. e scanner cover 3 using both hands A CAUTION Be careful not to pinch your fingers when you close the scanner cover Put the paper tray firmly back in the machine Re connect the power cord Troubleshooting If you are having difficulty with your machine NOTE e For technical help you must call the country where you bought the machine Calls must be made from within that country e If you think there is a problem with your machine check the following chart and follow the troubleshooting tips You can correct most problems by yourself e If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Using non Brother supplies may affect the print quality hardware performance and machine reliability Printing Difficulties Difficulty Suggestions No printout Check that the correct printer driver has been installed and chosen Check to see if the Touchscreen is showing an error message See Error and maintenance messages on page 65 Make sure that the machine is online Windows XP and Windows Server 2003 Click Start Printers and Faxes Right click Brother MFC XXXX Printer where XXXX is your model name If the printer is offline it will show Use Printer Online Select this option to enable the printer Windows Vista and Windows Server 2008 Click contro Panel Hardware and
79. eading the documentation will help you make the most of your machine Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation Bold Bold typeface identifies the dial pad numbers of the Touchpanel and buttons on your computer screen Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier Textin Courier New font New identifies messages on the Touchscreen of the machine A WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUTION CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality General information NOTE Notes tell you how to respond to a situation that may arise or give tips about how the operation works with other features Electrical Hazard icons alert you to possible electrical shock Accessing Brother Utilities Windows 8 If you are using a tablet running Windows 8 you can make your selections either by tapping the screen or by clicking with your mouse After the printer driver is installed the Te Brother Utilities appears on both the Start screen and the desktop
80. ee seccsansbesealoteseboezectarees 10 adding aeee r 10 changing Shortcut name esc ha ceerec cece ceedonsce 11 ROY cote case pects E neue E 10 3 1 2 119 16 siie corsa nen ene ne ora 11 FA E E 10 MUS UCN e eee ater 11 SimpleBiz Fax amp Alternative Number RINGING erene eraser ireresee ter ee meneame reer 33 Smart RINg Siesta aaa seerecintyiekac desletete ase deieseemceeats 34 Speed Dial changing oc ods Secrersiecee eee casasee hearers 44 deleting eeeeeeeie meen eer ee sera ae amine meee 44 setting Up ees ste der secre care ateeietatce ean renee 43 USIN enone nee eer E reeset 42 Step by step Settings Tables 95 T TAD telephone answering device external issiran SE 28 37 Connecting s ssesooeooeeeeeeene errereen 37 38 Receive Mode ccccccceccceteeeeeeeees 28 recording OGM ccedeccectacwscesleticnveceneantans 38 Teen RINJ ipriit cieiaisisns rani 33 Telephone line COnnectionsS sssesseeeeereseeeern rneer nerra 38 difficulties onnnnnnnnnoenneennesae na nenneeeneenne 86 interference VOIP nsssesesssesesesese 92 multi line PBX ccccccececeeeeeeeeeeeeeeees 39 Text entering cicetieciec paticcsapteneiadtimviancese 113 Touchscreen LCD isco seccecce eceewscesiuseeeeesencs 6 Transferring your faxes or Fax Journal report ccciiscceiicanese 73 Transparencies a n 19 21 22 116 127 Troubleshooting error messages on Touchscreen 65 if you are having difficulty COP
81. ek transmission problems Reset Machine Reset Yes You can reset all the 93 ig machine s settings that you have changed such as Date and Time and Ring Delay The Demo icon will be restored to the Home screen Network Yes Resets the print server back to its factory default No settings such as the password and IP address information Address amp Fax Yes Deletes all stored Speed Dial numbers and No faxes restores the Station ID Address Book Transmission Verification Report and Fax Journal back to the factory default settings All Settings Yes Resets all the machine s settings back to the No factory settings Local Language English Allows you to change the See F USA only Spa ish Touchscreen language for your country Local Language English Allows you to change the Canada only Ranch Touchscreen language for your country See Advanced User s Guide See Quick Setup Guide The factory settings are shown in Bold with an asterisk 103 Features tables eal Fax Level1 Level2 Level3 Options Descriptions Page History Outgoing Send a fax You can choose a number See More Add to Address from the Outgoing Call Book history and then send a fax to it add it to the Delete Address Book or delete it Incoming Send a fax You can choose a number Wore Raa to Address from the
82. el to display Initial Setup Press Initial Setup Press Date amp Time Press Date amp Time Enter the last two digits of the year using the keyboard on the Touchscreen and then press OK Enter the two digits for the month using the keyboard on the Touchscreen and then press OK Enter the two digits for the day using the keyboard on the Touchscreen and then press OK 890060 00 Press 12h Clockor24h Clock 62 Press or V to display Date amp Time ap To enter the time do one of the following E f you chose 12h Clock instep enter the time in 12 hour format using the keyboard on the Touchscreen and then press AM or PM Press OK If you chose 24h Clock instep enter the time in 24 hour format using the keyboard on the Touchscreen Press OK For example enter 19 45 for 7 45 PM qa Press a Troubleshooting If you think there is a problem with your machine check each of the items below first and follow the troubleshooting tips You can correct most problems by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Identifying your problem First check the following E The machine s power cord is connected correctly and the machine s power switch is turned on E All of the protective parts have been removed E Paper is inserted correctly in
83. electrical power the Speed Dial numbers that are in the memory will not be lost Storing a pause When you are storing Speed Dial numbers you can insert one or more 3 5 second pauses by pressing PAUSE on the Touchscreen Storing Speed Dial numbers You can store up to 40 two digit Speed Dial locations with a name and each name can have two numbers When you dial you will only have to press a few buttons on the Touchscreen for example press Address the number you wantto call and Send a fax D Press E Fax Press Address If Speed Dial numbers have already been stored press Alphabetical or Numerical Press More Dialing and storing numbers Press or v on the Touchpanel to display Set Speed Dial QO Press Set Speed Dial Do one of the following E Enter the name up to 16 characters using the keyboard on the Touchscreen Press OK For help entering letters see Entering Text on page 113 E To store the number without a name press OK Enter the first fax or telephone number 021 using the keyboard on the Touchscreen up to 20 digits Press OK amp Do one of the following E Enter the second fax or telephone number CA2 using the keyboard on the Touchscreen up to 20 digits Press OK E f you do not want to store a second number press OK D To choose where the number will be stored do one of the following E To accept the displ
84. em is with the sending machine Try receiving from another fax machine Left and right margins are cut off or a single page is printed on two pages If the received faxes are divided and printed on two pages or if you get an extra blank page your Paper Size setting may not be correct for the paper you are using See Paper Size on page 18 Turn on Auto Reduction See Advanced User s Guide Printing a reduced incoming fax Received color fax prints only in black amp white Replace each color ink cartridge that has reached the end of its life and then ask the other person to send the color fax again See Replacing the ink cartridges on page 55 Telephone Line or Connections Difficulty Suggestions Dialing does not work No dial tone Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack inside the machine Canada only Change the Tone Pulse setting See Quick Setup Guide Send a manual fax by pressing Hook and dialing the number Wait to hear fax receiving tones before pressing Fax Start If there is no dial tone connect a known working telephone and telephone line cord to the jack Then lift the external telephone s handset and listen for a dial tone If there is still no dial tone ask your telephone company to check the line and or wall jack The machine does not answer when called Make
85. end or receive again If calls are stopped repeatedly and you are using a VolP Voice over IP system try changing the Compatibility to Basic for VoIP See Telephone line interference VoIP on page 92 DR Mode in Use The machine is in Distinctive Ring mode You cannot change the Receive Mode when Distinctive Ring is on Set Distinctive Ring to off See Turning off Distinctive Ring on page 35 High Temperature The room temperature is too high After cooling the room allow the machine to cool down to room temperature Try again later 67 Error Message Cause Action Ink Absorber Full The ink absorber box or flushing box is full These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine Because these components are periodic maintenance items the replacement is not covered under the warranty The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system These boxes acquire amounts of ink during the different purging and flushing operations The number of times a machine purges and flushes for cleaning varies depending on different situations For example frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon
86. eneral ric cs especies seen aed E 114 Print media eonia ioc saccdonsbeniatock aar aa AEE E EADE EAEn aA OE ENT 116 Faka E 117 COPY Snae a ee pres inte enc eno E a tee 118 Scanner oeo a a E T 119 PRINTER onnios a O ea A EOE EEE 120 interac teense ete ee a E E 121 NETWOTK ves esccccesbescdeacceceaedsancuniasees 2 aea a a aeaea aaa E Aa Ai EEA 122 Computer requirements ccc aceecs ce ccecertlreredeeseters tise adadectaccscieueia ncaa bactedineascaumamades 123 Consumable iteMs 2 0 cece ccceeeeseceeceeeeeceeeeeeeeuaeuceueeeeeseuueueueeeeuaeeeeeeedeesaaeeeenes 124 E Index 125 Table of Contents Advanced User s Guide The Advanced User s Guide explains the following features and operations You can view the Advanced User s Guide on the CD ROM 1 General setup C Index Memory Storage Volume Settings Automatic Daylight Saving Time Sleep Mode Touchscreen LCD 2 Security features TX Lock 3 Sending a fax Additional sending options Additional sending operations 4 Receiving a fax Memory Receive Black amp White only Additional receiving operations 5 Dialing and storing numbers Voice operations Additional dialing operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy options A Routine maintenance Cleaning and checking the machine Packing and shipping the machine B Glossary xi xi Using the documentation Thank you for buying a Brother machine R
87. er Size Advanced User s Guide For information about changing the following copy settings see Advanced User s Guide Copy options E Quality E Enlarge Reduce 1 No of Copies Page Layout You can enter the number of copies by 2inl ID pressing or on the Touchscreen as shown above or by using the dial pad Stack Sort Density If you want more than one copy enter the number up to 99 2 sided Copy Remove Background Press Black Start orColor Start Set New Default Factory Reset Stop copying To stop copying press BX 45 Chapter 8 Paper Type If you are copying on special paper set the machine for the type of paper you are using to get the best print quality D Load your document Enter the number of copies you want Press Options Press A or Y on the Touchpanel to display Paper Type Press Paper Type eo 000 Press Aor v to display Plain Paper Inkjet Paper Brother BP71 Other Glossy Or Transparency and then press the option you want to set If you do not want to change more settings press OK Press Black StartorColor Start 46 Paper Size If you are copying on paper other than Letter size you will need to change the Paper Size setting You can copy only on Letter Legal A4 A5 Executive or Photo 4 x 6 10 x 15 cm paper i Load your document Enter the number of copies you want Press Options
88. ered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your outgoing message We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings NOTE e If you do not receive all your faxes shorten the Ring Delay setting on your external TAD e If you subscribe to your telephone company s Distinctive Ring service You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company s Distinctive Ring service have registered the distinctive ring pattern on your machine and use that number as a fax number The recommended setting is at least four rings on the external TAD when you have the telephone company s Distinctive Ring service You cannot use the Toll Saver setting Telephone services and external devices If you do not subscribe to the Distinctive Ring service You must plug your TAD into the EXT jack of your machine If your TAD is plugged into a wall jack both your machine and the TAD will try to control the telephone line See the illustration Before you connect the external TAD remove the protective cap 2 from the EXT jack on the machine 1 TAD 2 Protective Cap When the TAD answers a call the Touchscreen shows Telephone IMPOR
89. es to 0 confirm Press A or Y to display the current settings for this Shortcut and then press the setting you want to change Press A or Y to display the available options for the setting and then press the new option you want to set Repeat steps and to change other settings as needed When you are finished changing settings press OK To edit the name hold down Ex to delete the current name and then enter a new name using the keyboard on the Touchscreen For help entering letters see Entering Text on page 113 Press OK General information Press A or Y to review and confirm the displayed list of settings for this Shortcut and then press Yes to save your changes D Read the information on the Touchscreen and then confirm it by pressing OK 12 Press Al NOTE Blank appears when accessing through Settings Deleting Shortcuts You can delete a Shortcut D Press i Settings Press or v on the Touchpanel to display Shortcut Settings Press Shortcut Settings amp Press the Shortcut ll a or E that you want to delete GD Press Delete to delete the Shortcut that you chose in step Press Yes to confirm Press A NOTE Blank appears when accessing through Settings Using Shortcuts The Shortcuts g z2 E are always displayed on the Touchpanel To use a Shortcut simply press it on the Touchpanel 11 Loading paper
90. ess Version 4 Press A Troubleshooting Reset functions The following reset functions are available 1 Machine Reset You can reset all the machine s settings that you have changed such as Date and Time and Ring Delay The Demo icon will be restored to the Home screen The Address Book fax reports and Call history will remain 2 Network You can reset the print server back to its factory settings such as the password and IP address information 3 Address amp Fax Address Book amp Fax resets the following settings E Speed Dial Speed Dial and Setup Groups E Station ID Name and Number E Report settings Transmission Verification Report Address Book and Fax Journal E History Caller ID history and Outgoing Call E Faxes in memory 4 All Settings You can restore all settings to their factory settings Brother strongly recommends performing this procedure before handing over or disposing of the machine 93 How to reset the machine Press Settings Press A or v on the Touchpanel to display Initial Setup Press Initial Setup Press A or v to display Reset Press Reset o6o690 08 Press A or to display the type of reset Machine Reset Network Address amp Fax OrAll Settings you want to do and then press it Press Yes to confirm Press Yes for 2 seconds to reboot the machine 94 Using the Settings Tables Your machine s Touchs
91. essories and supplies For best quality results use only genuine Brother accessories which are available at most Brother retailers If you cannot find the accessory you need and you have a Visa MasterCard Discover or American Express credit card you can order accessories directly from Brother You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase NOTE In Canada only Visa and MasterCard are accepted In USA 1 877 552 MALL 1 877 552 6255 1 800 947 1445 assistance via fax http www brothermall com In Canada 1 877 BROTHER http www brother ca Accessories and Supplies Description Item Ink Cartridge Standard Yield lt black gt LC101BK Prints approx 300 pages Ink Cartridge Standard Yield lt yellow gt LC101Y Prints approx 300 pages Ink Cartridge Standard Yield lt cyan gt blue LC101C Prints approx 300 pages Ink Cartridge Standard Yield lt magenta gt red LC101M Prints approx 300 pages 1 Ink Cartridge High Yield lt black gt LC103BK Prints approx 600 pages 1 Ink Cartridge High Yield lt yellow gt LC103Y Prints approx 600 pages 1 Ink Cartridge High Yield lt cyan gt blue LC103C Prints approx 600 pages Ink Cartridge High Yield lt magenta gt red LC103M Prints approx 600 pages 1 Premium Plus Glossy Photo Paper Letter size 20 sheets 4
92. g to alert you that you have a voice call 20 30 40 or 70 seconds Press A NOTE Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time 31 Chapter 5 Easy Receive If Easy Receive is On The machine can receive a fax automatically even if you answer the call When you see Receiving on the Touchscreen or hear a click on the phone line through the handset you are using just replace the handset Your machine will do the rest If Easy Receive is Off If you are at the machine and answered a call first by lifting the external handset press Fax Start and then press Receive to receive If you answered at an extension telephone press 5 1 See Using external and extension telephones on page 40 NOTE e If this feature is set to On but your machine does not connect a fax call when you lift an extension or external telephone press the Fax Receive Code 5 1 e If you send faxes from a computer on the same telephone line and the machine intercepts them set Easy Receive to O 32 OOO OO 690 088 i Settings Press Press A or Y on the Touchpanel to display Fax Press Fax Press A or v to display Setup Receive Press Setup Receive Press A or to display Easy Receive Press Easy Receive Press On or Of f Press P devices Telephone services Your machine supports the Caller
93. he box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using Printed In the box Basic User s Guide Learn the basic Fax Copy and Scan operations and how to replace consumables See troubleshooting tips Printed In the box Advanced User s Guide Learn more advanced operations Fax Copy and security features printing reports and performing routine maintenance PDF file CD ROM Software and Network User s Guide This Guide provides instructions for Scanning Printing PC Fax and other operations that can be performed by connecting your Brother machine to a computer You can also find useful information about using the Brother ControlCenter utility using your machine in a network environment and frequently used terms HTML file CD ROM Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services PDF file Brother Solutions Center 1 AirPrint Guide This Guide provides information for using AirPrint to print from OS X v10 7 x 10 8 x and your iPhone iPod touch iPad or other iOS device to your Brother machine without installing a printer driver PDF file Brother Solutions Center 1 Google Cloud Print G
94. he capabilities of your device You can choose between the Home Mode or Advanced Mode user interfaces C Home Mode Home Mode offers basic functions such as Photo Eara available in Home Mode Print Scan and PC Fax with simple easy to use Advance Mode indudes the added ability to operations configure detailed settings and store them Offering easy operation of pre configured button settings 4 Make sure the machine you want to use is selected from the Model drop down list 49 Chapter 10 Set the scanning configuration Click Configuration and then select Button settings Scan and File Control Center 4 Model v Sao me th a Configuration Rename custom tab PC FAX x 4 mn i Remove custom tab ha T Remove custom button gt L J Mode Select Image OCR E mail Button settings Scan gt ca gt Create custom tab PRE Choose from the Scan options Image OCR E mail or File By right clicking on a button oe Photo gt Settings advanced scan settings and set new defaults Create custom button k gt Device Settings Preferences File Type File size 1 POF pdf z Small Large J co 02282012_xxxx pdf J re Destination Fold Insert Date in Name 3 C Users User Pictures ControlCenter4 Scan amp J El Show Folder PreScan Resolution B
95. hone on the same line Choose Fax Tel as your Receive Mode See Fax Tel on page 30 Important Note You cannot receive voice messages on either Voice Mail or an answering machine with Fax Tel mode Do you expect to receive very few faxes Choose Manual as your Receive Mode You control the telephone line and must answer every call yourself See Manual on page 30 28 Receiving a fax To set the Receive Mode follow the instructions Press A or Y on the Touchpanel to display Fax Press Fax Press Aor Y to display Setup Receive Press Setup Receive Press A or to display Receive Mode Press Receive Mode If you cannot change the Receive Mode make sure the Distinctive Ring feature is set to Of f See Turning off Distinctive Ring on page 35 Press A or v to display Fax Only Fax Tel External TAD or Manual and then press the option you want Press A The Touchscreen will display the current Receive Mode 29 Chapter 5 Using Receive Modes Some Receive Modes answer automatically Fax Only and Fax Tel You may want to change the Ring Delay before using these modes See Ring Delay on page 31 Fax Only Fax Only mode will automatically answer every call as a fax call Fax Tel Fax Tel mode helps you manage incoming calls by recognizing whether they are fax or voice calls and handling them in one of the following ways E Faxes will be automatically received E Voi
96. icked up from the output paper tray cover one page at a time to avoid smudging 20 Choosing the right print media Loading paper Paper type and size for each operation Paper Type Paper Size Usage Fax Copy Printer Cut Sheet Letter 8 1 2 x 11 in 215 9 x 279 4 mm Yes Yes Yes A4 8 3 x 11 7 in 210 x 297 mm Yes Yes Yes Legal 8 1 2 x 14 in 215 9 x 355 6 mm Yes Yes Yes Executive 7 1 4 x 10 1 2 in 184 x 267 mm Yes Yes A5 5 8 x 8 3 in 148 x 210 mm Yes Yes A6 4 1 x 5 8 in 105 x 148 mm Yes Cards Photo 4 x 6 in 10 x 15 cm Yes Yes Photo 2L 5 x 7 in 13 x 18 cm Yes Index Card 5 x 8 in 127 x 203 mm Yes Envelopes C5 Envelope 6 4 x 9 in 162 x 229 mm Yes DL Envelope 4 3 x 8 7 in 110 x 220 mm Yes Com 10 4 1 8 x 9 1 2 in 105 x 241 mm Yes Monarch 3 7 8 x 7 1 2 in 98 x 191 mm Yes Transparencies Letter 8 1 2 x 11 in 215 9 x 279 4 mm Yes Yes A4 8 3 x 11 7 in 210 x 297 mm Yes Yes Legal 8 1 2 x 14 in 215 9 x 355 6 mm Yes Yes A5 5 8 x 8 3 in 148 x 210 mm Yes Yes 21 Chapter 2 Paper weight thickness and capacity Paper Type Weight Thickness No of sheets Cut Sheet Plain Paper 17 to 32 Ib 64 to 120 g m 3 to 6 mil 0 08 to 0 15 mm 100 1 Inkjet Paper 17 to 53 Ib 64 to 200 g m 3 to 10 mil 0 08 to 0 25 mm 20 Glossy Paper Up to 58 Ib Up to 220 g m Up to 10 mil Up to 0 25 mm 2
97. in 3 mm 4 mm A4 0 12 in 3 mm Copy All paper 0 12 in 0 12 in sizes 3 mm 3 mm Scan 0 04 in 0 04 in 1 mm 1 mm 24 Sending a fax How to send a fax The following steps show how to send a fax ap Load your document face down on the scanner glass See Using the scanner glass on page 23 When you want to send a fax or change the settings for sending or receiving faxes press a E The Touchscreen shows tia Fax Options Enter Number Hook Redi al Add You can change the following fax sending settings Press Options Press A or Y to scroll through the fax settings When the setting you want is displayed press it and choose your new option When you are finished changing the options press OK Basic User s Guide For information about changing the following fax sending settings see pages 26 to 27 E Glass Scan Size E Color Fax Transmission E Transmission Verification Report Setup Advanced User s Guide For more advanced fax sending operations and settings See Advanced User s Guide Sending a fax E Contrast E Fax Resolution E Set New Defaults E Factory Reset E Faxing at the end of a call E Broadcasting E Real Time Transmission E Overseas Mode E Canceling Waiting Jobs Enter the fax number Using the dial pad Usin Address g oat E Address Book K A History E Outgoing E Incoming Press Fax Start
98. ink cartridge cover The machine will automatically reset the ink dot counter Routine maintenance NOTE If you replaced an ink cartridge for example Black the Touchscreen may ask you to verify that it is a brand new one for example Did You Change E Black For each new cartridge you installed press Yes to reset the ink dot counter for that color If the ink cartridge you installed is not a brand new one be sure to press No If the Touchscreen shows No Ink Cartridge or Cannot Detect after you install the ink cartridge check that the ink cartridge is installed correctly Remove the ink cartridge and reinstall it slowly and firmly until it latches PORTANT DO NOT take out ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge DO NOT touch the cartridge insertion slots If you do so the ink may stain your skin If you mix the colors by installing an ink cartridge in the wrong position the Touchscreen shows Wrong Ink Color Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions Once you open an ink cartridge install it in the machine and use it up within six months of installation Use unopened ink cartridges by the expiration date written on the cartridge package DO NOT dismantle or tamper with the i
99. l ore i history and then send a Add to Address fax to it add it to the Book Delete Address Book or delete it Incoming Send a fax You can choose a number from the Caller ID history More 5 and then send a fax to it Add to Address add it to the Address Book Delete Book or delete it Address Book Send a fax You can dial a stored 42 number with a few finger presses More Set Speed Dial You can store Speed Dial 43 numbers so you can dial by pressing only a few buttons on the Touchscreen Setup Groups You can set up Group See numbers for Broadcasting Change You can change Speed 44 Dial numbers Delete You can delete Speed Dial numbers Set New Default Yes You can save your fax See settings No Factory Reset Yes You can restore all N settings back to the factory settings See Advanced User s Guide The factory settings are shown in Bold with an asterisk 105 Copy 2 Level1 Level2 Level3 Options Descriptions Page Options Quality Fast Choose the Copy See Normal resolution for the next copy Best Paper Type Plain Paper Choose the paper type 46 AEE that matches the paper in SAIS aper the tray Brother BP71 Other Glossy Transparency Paper Size Letter Choose
100. l telephone by pressing Pickup on the Touchscreen If you answer a call and no one is on the line Assume you are receiving a manual fax Press 5 1 and wait for the chirp or until the Touchscreen shows Receiving and then hang up NOTE You can also use the Easy Receive feature to make your machine automatically take the call See Easy Receive on page 32 40 Using a non Brother cordless external telephone If your non Brother cordless telephone is connected to the EXT jack of the machine and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you will have to go to the machine so you can press Pickup to send the call to the cordless handset Using remote codes Fax Receive Code If you answer a fax call on an extension telephone you can tell your machine to receive it by dialing the Fax Receive Code 5 1 Wait for the chirping sounds and then replace the handset See Easy Receive on page 32 If you answer a fax call at the external telephone connected to the EXT jack of the machine you can make the machine receive the fax by pressing Fax Start and choosing Receive Telephone Answer Code If you receive a voice call and the machine is in Fax Tel mode it will start to sound the F T pseudo double ring after the initial ring delay If you pick up the call on an extension telephone you can turn the F T Ring off by
101. l to display Fax Press Fax Press A or to display Setup Receive Press Setup Receive Press A or to display Ring Delay Press Ring Delay 0000 690 00 Press A or to display the options and then press the number of times the machine will ring before it answers 0 1 2 3 or 4 If you choose 0 the machine will answer immediately and the line will not ring at all Press A Receiving a fax F T Ring Time Fax Tel mode only When somebody calls your machine you and your caller will hear the normal telephone ring The number of rings is set by the ring delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T Ring a fast pseudo double ring for the time you have set in the F T Ring Time setting If you hear the F T Ring it means that you have a voice caller on the line Because the F T Ring is made by the machine extension and external telephones will not ring however you can still answer the call on any telephone by using a remote code For more information see Using remote codes on page 40 Press i Settings Press A or Y on the Touchpanel to display Fax Press Fax Press A or Y to display Setup Receive Press Setup Receive Press A or Y to display F T Ring Time Press F T Ring Time O0 6090 690 00 Press A or to display the options and then press how long the machine will rin
102. locks into place and then press OK on the Touchscreen Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers The Jam Clear Cover is not closed correctly Make sure the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 75 The paper is jammed in the machine Remove the jammed paper See Printer jam or paper jam on page 75 If this error occurs often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Advanced User s Guide Cleaning the paper feed rollers No Response Busy The number you dialed does not answer or is busy Verify the number and try again 69 Error Message Cause Action Out of Fax Memory The fax memory is full Do one of the following E Clear the data from the memory To gain extra memory you can turn off Memory Receive See Advanced User s Guide Turning off Memory Receive operations E Print the faxes that are in the memory See Advanced User s Guide Printing a fax from the memory Out of Memory The machine s memory is full If a fax sending or copy operation is in process E Press x and wait until the other operations in process finish and then try again E Press OK to send the
103. lor fax your machine s handshake will ask that the fax be sent in black amp white If the sending machine has the ability to convert it the color fax will be printed at your machine as a black amp white fax Order a new ink cartridge You can continue printing until the Touchscreen shows Cannot Print See Ordering accessories and supplies on page ii and Replacing the ink cartridges on page 55 Low Temperature The room temperature is too low After warming the room allow the machine to warm up to room temperature Try again later No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company If you want to use the Caller ID feature call your telephone company See Advanced User s Guide Caller ID No Ink Cartridge An ink cartridge is not installed correctly Take out the new ink cartridge and re install it slowly and firmly until it latches See Replacing the ink cartridges on page 55 No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray Do one of the following E Refill the paper tray and then press OK on the Touchscreen E Remove and reload the paper then press OK on the Touchscreen See Loading paper and other print media on page 12 The paper tray was not fully inserted Remove the paper tray and re install it until it
104. mation http solutions brother com click Brother Solutions Center E To visit our website for genuine Brother Supplies http www brother com original click Supplies Information E To access the Brother CreativeCenter http Awww brother com creativecenter for FREE photo projects and printable downloads click Brother CreativeCenter E To return to the Top Menu click Back or if you are finished click Exit General information Accessing Brother Support Macintosh You can find all the contacts you will need such as Web support Brother Solutions Center on the CD ROM E Double click the Brother Support icon The following screen will appear eor Brother Support Brother Support we Presto PageManager g Brother Web Connect M F on tine Registration 5 Brother Solutions Center Supplies Information alll Li Close E To download and install Presto PageManager click Presto PageManager E To access the Brother Web Connect page click Brother Web Connect E To register your machine from the Brother Product Registration Page http www brother com registration click On Line Registration E For the latest news and product support information http solutions brother com click Brother Solutions Center E To visit our website for genuine Brother Supplies http Awww brother com original click Supplies Information Chapter 1
105. mory When you send a color fax the machine will send it in real time even if Real Time TX is set to Off D Load your document Press i Fax Press Options Press A or Y on the Touchpanel to display Color Setting Press Color Setting Press Color Press OK Enter the fax number Press Fax Start 8000090 60 Read the information on the Touchscreen and then press Color Fax Canceling a fax in progress If you want to cancel a fax while the machine is scanning dialing or sending press be Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax This report lists the sender s name or fax number the time and date of the transmission duration of the transmission the number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report E On Prints a report after every fax you send E On Image Prints a report after every fax you send A portion of the fax s first page appears on the report E off Prints a report if your fax is unsuccessful due to a transmission error The report will also print if you send a color fax that the receiving machine prints in black amp white Off is the default setting E Off Image Prints a report if your fax is unsuccessful due to a transmission error The report will also print if you sen
106. n Resolution Brightness 300 x 300 dpi J a lt Scan Type p F ao 24bit Color X Contrast E EEE Letter 8 1 2 x 11in 215 9 x 279 4mm X lt A _ Continuous Scanning R Auto Crop 2 Don t show me again eee E 51 Chapter 10 How to change the machine s SCAN mode settings for PDF scanning You can change your machine s Scan mode settings using ControlCenter4 Windows Windows xP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother MFC XXXxX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open les 8 Click Fie Brother Utilities and then click the drop down list and select your model name if not m selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application will open 2 Make sure the machine you want to use is selected from the Model drop down list Click the Device Settings tab CD Click Device Scan Settings Control Center 4 wos x Configuration 52 How to scan to a computer Choose the File tab You can change the default settings ce Scan Settings Image OCR E mail File File Type File size 1 PDF pdf Small Large File Name CCF Date Number 02282012_xxxx pdf V Insert Date in File Name Destination Folder
107. n a single line If you have Call Waiting Call Waiting Caller ID Caller ID RingMaster Voice Mail an answering machine an alarm system or other custom feature on a single telephone line with your machine it may create a problem sending or receiving faxes For example If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt or disrupt the faxes Brother s ECM Error Correction Mode feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom features If avoiding a slight interruption is crucial to your business we recommend using a separate telephone line with no custom features Copying Difficulties Difficulty Suggestions Black marks or spots appear in copies Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass Clean the scanner glass and white plastic above it See Cleaning the scanner on page 58 Copies are blank Make sure you are loading the document correctly See Loading documents on page 23 Fit to Page does not work correctly Make sure the document is not skewed on the scanner glass Reposition the document and try again 89 Scanning Difficulties
108. nd Printers Windows 7 and Windows Server 2008 R2 Click Devices and Printers Printers and Faxes Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel Hardware and Sound Hardware group View devices and printers Printers Mac OS X v10 6 8 Click System Preferences Print amp Fax OS X v10 7 x 10 8 x Click System Preferences Print amp Scan The headers or footers appear when the document displays on the screen but they do not show up when it is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Unprintable area on page 17 Cannot perform Page Layout printing Check that the paper size setting in the application and in the printer driver are the same Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the other quality settings in the printer driver as follows Windows Click Color Settings on the Advanced tab and make sure you uncheck Color Enhancement True2Life Macintosh Choose Color Settings click Advanced Color Settings and make sure you uncheck Color Enhancement Turn the Borderless feature off Borderless printing is slower than normal printing For more information see S
109. nd of your telephone cord is connected to the jack labeled LINE on your machine The other end of the telephone cord may be connected to a modem interface box phone adapter splitter or other such device 36 E If you have questions about how to connect your machine to the VoIP system call your VoIP provider After you have connected your machine to the VoIP system press Hook on the Touchscreen to verify that the machine has a dial tone If the machine does not have a dial tone call your VoIP provider If you are having problems sending or receiving faxes over a VoIP system we recommend changing the machine s modem speed to the Basic for VoIP setting see Telephone line interference VoIP on page 92 Connecting an external TAD telephone answering device You may choose to connect an external answering device However when you have an external TAD on the same telephone line as the machine the TAD answers all calls and the machine listens for fax calling CNG tones If it hears them the machine takes over the call and receives the fax If it does not hear CNG tones the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answ
110. ne line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Smart Ring Ring Master or Ident a Ring This service establishes a second telephone number on the same line as your existing telephone number and each number has its own ring pattern Typically the original number rings with the standard ring pattern and is used for receiving voice calls and the second number rings with a different ring pattern and is used for receiving faxes NOTE e You must pay for your telephone company s Distinctive Ring service before you program the machine to work with it e Please call your telephone company for availability and rates What does your telephone company s Distinctive Ring do Your telephone company s Distinctive Ring service allows you to have more than one number on the same telephone line If you need more than one telephone number it is cheaper than paying for an extra line Each telephone number has its own distinctive ring pattern so you will know which telephone number is ringing This is one way you can have a separate telephone number for your machine What does Brother s Distinctive Ring do The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can just receive faxes 34 Do you hav
111. ners and sides of envelopes to make them as flat as possible IMPORTANT If envelopes are double feeding put one envelope in the paper tray at a time 15 Chapter 2 Put envelopes in the paper tray with the If you have problems printing on address side down If the envelope flaps envelopes with the flap on the short edge are on the long edge load the try the following envelopes with the flap on the left as shown in the illustration Gently press Open the envelope flap and slide the paper width guides 1 and paper length guide 2 to fit the size of the envelopes Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration amp Select Reverse Print Windows or Reverse page orientation Macintosh in the printer driver s dialog box and then adjust the size and margin in your application For more information see Software and Network User s Guide Reverse Print Windows or Reverse Print Macintosh 16 Loading paper Unprintable area The printable area depends on the settings in the application you are using The figures show the unprintable areas on cut sheet paper and envelopes The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on For more information see Software and Network User s Guide Print without a Border Windows or Prin
112. nk cartridge this can cause the ink to leak out of the cartridge 57 Cleaning and checking the machine Cleaning the scanner Unplug the machine from the AC power outlet Lift the document cover 1 Clean the scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with a non flammable glass cleaner NOTE In addition to cleaning the scanner glass with a non flammable glass cleaner run your fingertip over the glass to see if you can feel anything on it If you feel dirt or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt 58 Cleaning the print head To maintain good print quality the machine will automatically clean the print head when needed You can start the cleaning process manually if there is a print quality problem Clean the print head if you get a horizontal line in the text or graphics or blank text on your printed pages You can clean Black only Yellow Cyan and Magenta at once or all four colors at once Cleaning the print head consumes ink Cleaning too often uses ink unnecessarily IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty D Press I Settings NOTE If M is on the Touchscreen you can press it and then go to step 2 Press A or
113. novation and Inno ella Bella meaning Beautiful in Italian and is a representation of the ay innovative technology providing you with beautiful and long lasting print results When you print photo images Brother recommends Innobella glossy photo paper BP71 series for high quality Brilliant prints are made easier with Innobella Ink and paper 124 A Accessories and supplies 0eee ii Address Book Groups changing caine cere secacceice scence arcade 44 Speed Dial CMONGING ocak Stet de cetera 44 deleting sede 44 setting Up cesses ecececeierieecetncads 43 USING sicceeentaassresiechatespiisecsedsentiniiecybies 42 Answering machine TAD asee 37 CONMMSCHING scrisese crack aerea 38 Apple Macintosh See Software and Network User s Guide Automatic fax receive oie cee ceeccecceceseeeseseeeeeeeaneeeees 28 Easy Receive ccccccccsssseeeesseeeeeeees 32 B Brother accessories and supplies 0 0 0 2 ii Brother numbers ccccececeeeeeeeeeeeeeeees i CreativeCenter ccccccccccceeeeseeeeeesaeeees 4 Customer Service ccccccceeeeseeeeeeeeees i FAQs frequently asked questions i Notice Disclaimer cccccceeceeeeeee cena iv product support xccieccesceectsiciccec eens i service Centers 20 2 ce eeceecceeceeeeeeeeeeeeeeeeees ii Solutions Center oo cceecceeeeeessee serene i C Cleaning print head eiretar teipin 58 SCANNER sssccsesnccesn
114. o listen for the fax CNG tones of automatic transmissions before they stop Limit your speaking to 20 seconds End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or send a fax by pressing 5 1 and Start NOTE We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a resonant or loud voice You may try omitting this pause but if your machine has trouble receiving then you must re record the OGM to include it Carefully guide the telephone line cord from the EXT jack into the cable channel and out the back of the machine 38 Multi line connections PBX We suggest you ask the company who installed your PBX to connect your machine If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system This prevents the machine being activated each time the system receives telephone calls If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX Telephone
115. oIP Connecting an external TAD telephone answering device COMME CONS ccc6cc css ahisedesnnieediodeshecxiostanceteniesectblecieciccads Recording an outgoing message OGM on the external TAD Multi line connections PBX ccccceeeeeteeeeeeees External and extension telephones Connecting an external telephone Using external and extension telephones Using a non Brother cordless external telephone Using remote COUSS seca cceccehctenerceeeuerss edeerdesuascs saves 7 Dialing and storing numbers HOW UO CN Allg ssccecctenedecs te coiccen deere eetuncs eaceccce E T Manual dialhg sieves sisteninzseocepe vacte secs eeens Speed Dialing cccccesacreden yd ee nianetveniea vedo Weddcnoiesioes Fax Redial scciesspcceedctiartsandesccececactsesteodicdstivalanactacenccdays Storing numbers ee sceccesectcncnnineries teeta nace abmeatiepatuntuin Storing a pa SE cpectiesiectean tis cotixiieweneryeGeeesistlaccsculanctnckae Storing Speed Dial nNUMbersS ssssseneesesesssereserrrerne Changing or deleting Speed Dial names or numbers 8 Making copies HOW tO COPY siterer eee eens ne er ap e aE aaa Stop OU ceria e cee eescceehamrtomed ean eeceen anne daeacdenecendnge SOY OO DUONG AAE gedit steiseuectaznetcuuendobledemuscianteate Paper Typ a eee eres ane ner eee ee error meee SO a renee re 0 2 ie 4 ae ere ae ae yea ee E ree enn ee 9 How to print from a computer Printing a COS UTM gccitaatecee cece deadat cnet alitaeielieedeaetece
116. odencstectesseeseeendex goemisonasys 58 Connecting external TAD answering machine 000 37 38 external telephone cceeee 39 Consumable items ccccceeeeeeeeee eee 124 Control panel OVervieW essees 6 ControlCenter See Software and Network User s Guide Copy paper size a capasctuass ee aepee ceri meget 46 pap r type ereccion aresep tans 46 SHortGUtS sacs dacalsdacccnsranaatecdaduacdnennce 10 11 using scanner glass eseese 23 Cordless telephone non Brother 40 Custom Ringing ssseeeseseseensesrerererrrrrrnrnenn 34 Custom telephone features on a single INE emi EREE 89 D Data Ident A Call c cece 33 Dialing USS eee tes eee 43 manual minsen EEE 42 Speed Dial we ceeeeies epee 42 Distinctive RING cceeseceeeeeeeeeeeeeeees 34 setting ring pattern 35 turning Off ant cnch cree ceeacsbessntoteastonenzain 35 Document loading ere erria unia E 23 E Easy Receive aasessseessereoereerrrerrnrrrnrrrene 32 Envelopes 2icteiscticcaductecnucevnteenereany 15 21 22 Error messages on Touchscreen 65 B amp W 1 sided Print Only naese 65 Cannot Detect sicccsccee caatecrcepetcccaeeieeens 66 Cannot Print sises cenatemecties lente 66 COMM WOR scedscccscs xa testcecaeneterieniestenees 66 Cover is Open sasceredescrecederedtireeyeeuerniere 66 Data Remaining scciiiscsieiccacaietiesdestcticaes 67 DR Mode in Use asiisassnnsneennsnnenrnreeen 67
117. of paper into the paper tray If there is paper in the paper tray make sure it is straight If the paper is curled straighten it Sometimes it is helpful to remove the paper turn the stack over and put it back into the paper tray Reduce the amount of paper in the paper tray and then try again Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers Photo paper does not feed correctly When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose 84 Troubleshooting Paper Handling Difficulties continued Difficulties Suggestions Machine feeds multiple pages Do the following See Loading paper and other print media on page 12 m Make sure the paper is loaded correctly in the paper tray E Remove all the paper from the tray and fan the stack of paper well then put it back in the tray E Make sure you do not push the paper in too far Make sure the Jam Clear Cover is closed correctly See Printer jam or paper jam on page 75 Make sure the Base Pad in the paper tray is not dirty See Advanced User s Guide Cleaning the paper pick up rollers There is a paper jam See Printer jam or paper jam on page 75 Make sure the paper guides are set to the correct paper size Do not extend the paper tray when y
118. oftware and Network User s Guide Print without a Border Windows or Print without a Border Macintosh True2Life is not working correctly If the image data is not full color in your application such as 256 color True2Life will not work Use at least 24 bit color data with the True2Life feature Machine does not print from Adobe Illustrator Try to reduce the print resolution For more information see Software and Network User s Guide Change the Print Quality Windows or Change the Print Quality Macintosh 82 Print Quality Difficulties Troubleshooting Difficulty Suggestions Poor print quality Check the print quality See Checking the print quality on page 59 Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine s menu matches the type of paper you are using See Paper Type on page 18 For more information see Software and Network User s Guide Change the Media Type Windows or Change the Media Type Macintosh Make sure that your ink cartridges are fresh The following may cause ink to clog E The expiration date written on the cartridge package has passed Genuine Brother Innobella ink cartridges stay usable for up to two years if kept in their original packaging E The ink cartridge has been in your machine for over six months The ink cartridge may not have been stored correctly
119. omputer On If you want to use the Touchscreen to change the machine s settings choose On The settings below will appear when Onis selected in Set with TouchPanel Scan Type Color You can choose the scan type Hiss saa mite for your document Resolution 100 dpi You can choose the scan 200 dpi resolution for your document 300 dpi 600 dpi File Type Text You can choose the file format nate for your document RTF Scan Size Letter You can choose the scan size RA for your document A5 EXE 4 x6 Business Card See See Software and Network User s Guide The factory settings are shown in Bold with an asterisk 110 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Web Apps Lets you connect the See E E Brother machine to an SKYDRIVE Internet service BOX Web services may have GOOGLE been added and or service DRIVE names may have been EVERNOTE changed by the provider since this document was DROPBOX published FACEBOOK PICASA WEB ALBUMS FLICKR Please go to the Brother Solutions Center to download Web Connect Guide at http solutions brother com The factory settings are shown in Bold with an asterisk M c NOTE will not appear if received faxes are in the memory
120. ose the Receive 28 Fax Tel Mode that best suits your needs External TAD anual Ring Delay 0 Sets the number of rings 31 1 before the machine answers in Fax Only 2 or Fax Tel mode 3 4 F T Ring Time 20Secs Sets the length of the 31 30Secs pseudo double ring time in Fax Tel mode 40Secs 70Secs Easy Receive On Receives fax messages 32 automatically when you Off answer a call and hear fax tones Remote Codes Remote Codes Allows you to answer all 40 Options calls at an extension E telephone and use on codes to turn the oft machine on or off You Fax Receive can personalize these 51 codes Tel Answer 51 Auto Reduction On Reduces the size of See Off incoming faxes to fit the paper size you are using Memory Receive Of You can set the machine peP is f to send faxes to your aR sere NE you choose PC Fax Receive you can turn on the safety feature Backup Print Setup Address Set Speed Dial Add Number You can store Speed 43 Book Add Number from Dial numbers so you See fi can dial by pressing only History a few buttons on the Touchscreen Setup Groups You can set up Group numbers for Broadcasting Change You can change Speed 44 Dial numbers Delete You can delete Speed Dial numbers See Advanced User s Guide The factory settings are shown in Bold with an asterisk 98 Settings and features table
121. ou load A5 or smaller size paper Paper jam reoccurs If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 79 The paper jams when you use 2 sided copy or 2 sided print Use one of the jam prevention settings 2 sided1 or 2 sided2 For copying See Advanced User s Guide 2 sided copying For printing For more information see Software and Network User s Guide Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper Windows or Prevent Smudged Printouts and Paper Jams When Printing on Both Sides of the Paper Macintosh If paper jams occur often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Advanced User s Guide Cleaning the paper feed rollers 85 Printing Received Faxes Difficulty Suggestions E Condensed print E Horizontal streaks E Top and bottom sentences are cut off E Missing lines Usually this is caused by a poor telephone connection Make a copy if your copy looks good you probably had a bad connection with static or interference on the telephone line Ask the other party to send the fax again Vertical black lines when receiving The sender s scanner may be dirty Ask the sender to make a copy to see if the probl
122. ou use glossy photo paper make sure that the paper type setting is correct Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Advanced User s Guide Cleaning the machine s printer platen Make sure you are using Genuine Brother Innobella Ink Make sure you are using the paper support flap See Loading paper and other print media on page 12 Make sure the paper feed rollers are not dirty with ink See Advanced User s Guide Cleaning the paper feed rollers The machine prints dense lines on the page Windows Check Reverse Order in the Basic tab of the printer driver The printouts are wrinkled Windows In the printer driver Advanced tab click Color Settings and uncheck Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and uncheck Bi Directional Printing Make sure you are using Genuine Brother Innobella Ink Paper Handling Difficulties Difficulties Suggestions The machine does not feed paper Make sure the paper tray is pushed in all the way until it clicks into place Make sure the Jam Clear Cover at the back of the machine is closed If the Touchscreen shows the Paper Jam message and you still have a problem see Error and maintenance messages on page 65 If there is no paper load a new stack
123. per or Inkjet Paper Windows If you check Slow Drying Paper in the Basic tab of the printer driver Macintosh If you check Slow Drying Paper in the Print Settings of the printer driver 65 Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it An ink cartridge is not installed correctly Take out the new ink cartridge and reinstall it slowly and firmly until it latches See Replacing the ink cartridges on page 55 If you are not using Genuine Brother Innobella ink the machine may not detect the ink cartridge Use a new Genuine Brother Innobella Ink Cartridge If the error is not cleared call Brother Customer Service The ink cartridge must be replaced Replace the ink cartridge with a new genuine Brother ink cartridge A used ink cartridge was reinstalled Remove the used ink cartridge and install a new one The new ink cartridge has an air bubble Slowly turn the ink cartridge so that the ink supply port is pointing downward and then reinstall the cartridge Cannot Detect Ink If you are not using Genuine Brother Innobella ink the machine may not detect the ink volume Use a new Genuine Brother Innobella Ink Cartridge If the error is not cleared call Brother Customer Service Cannot Print Replace Ink One or more of the ink cartridges have reached
124. power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box will need to be replaced Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced See Brother numbers on page i Other reasons for cleaning are 1 After a paper jam has been cleared the machine automatically cleans itself before the next received fax is printed 2 The machine automatically cleans itself after sitting idle for more than 30 days infrequent use 3 The machine automatically cleans itself after ink cartridges of the same color have been replaced 12 times InkAbsorberNearFull The ink absorber box or flushing box is nearly full The ink absorber box or flushing box will need to be replaced soon Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced See Brother numbers on page i 68 Troubleshooting Error Message Cause Action Ink low One or more of the ink cartridges are near the end of their life If one of the color ink cartridges is near the end of its life and someone is sending you a co
125. problems sending or receiving a fax due to possible interference on the telephone line we recommend that you change the modem speed to minimize errors in fax operations oo 606 88 Settings Press fj Press A or Y on the Touchpanel to display Initial Setup Press Initial Setup Press A or to display Compatibility Press Compatibility Press Normal or Basic for VoIP E Basic for VoIP reduces the modem speed to 9 600 bps and turns off color fax receiving and ECM except for color fax sending Unless interference is a recurring problem on your telephone line you may prefer to use it only when needed To improve compatibility with most VoIP services Brother recommends changing the compatibility setting to Basic for VoIP E Normal sets the modem speed at 14 400 bps Press fal NOTE VolP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line Machine Information Checking the serial number You can see the machine s serial number on the Touchscreen Press ii Settings Press A or Y on the Touchpanel to display Machine Info Press Machine Info Press Serial No Press A Checking the firmware version You can see the machine s firmware version on the Touchscreen Press iN Settings Press A or Y on the Touchpanel to display Machine Info Press Machine Info Pr
126. r as on both sides of the machine to lift the shown in the illustration you cannot move scanner cover 1 into the open position the print head Re connect the power Move the print head if necessary to cord Hold down B until the print head take out any paper remaining in this moves to the center Then unplug the area Make sure that jammed paper is machine from the power source and take not left in the corners of the machine 2 out the paper and 3 IMPORTANT e DO NOT touch the encoder strip 1 Doing this may cause damage to the machine e If ink gets on your skin or clothing immediately wash it off with soap or detergent e If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take out the paper 77 11 Make sure you look carefully inside 1 for any pieces of paper Put the paper tray firmly back in the machine 78 Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands A CAUTION Be careful not to pinch your fingers when you close the scanner cover D While holding the paper tray in place pull out the paper support until it locks in the open position and then unfold the paper support flap Make
127. r this service such as Custom Ringing RingMaster Personalized Ring Teen Ring Ident A Ring Ident A Call Data Ident A Call Smart Ring and SimpleBiz Fax amp Alternate Number Ringing See Distinctive Ring on page 34 for instructions on setting up your machine using this feature Will you be using Voice Mail on the same telephone line as your Brother machine If you have Voice Mail on the same telephone line as your Brother machine there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls See Voice Mail on page 33 for instructions on setting up your machine using this service Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your Receive Mode See Connecting an external TAD telephone answering device on page 37 Will you be using your Brother machine on a dedicated fax line Your machine automatically answers every call as a fax Choose Fax Only as your Receive Mode See Fax Only on page 30 Will you be using your Brother machine on the same line as your telephone Do you want to receive voice calls and faxes automatically Fax Tel mode is used when sharing the Brother machine and your telep
128. rightness s Scan Type l Q 0 24bit Color Mi Contrast Document Size EEEEEEETNI TTT TAAL NTL 5 Letter 8 1 2 x 11in 215 9 x 279 4mm Mi Q Continuous Scanning Auto Crop Show settings dialog before scan ___defout _Advancedsetings C ok cane __tetp Choose PDF pdf from the File Type drop down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list Click oK 50 How to scan to a computer Control Center 4 Model gt g 0 a rt a Configuration Scal l Choose from the Scan options Image OCR E mail or File By right clicking on a button you can configure the advanced scan settings and set new defaults PDF pdf 300x 300 dpi 24bit Color Letter 8 1 2x 11in 215 9x 279 4 mm amp Press Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically File Type File size Small Large POF pdf File Name Date Number F Show Save As Window CCF 04032012_xxxx pdf V Insert Date in File Name C Users User Pictures ControlCenter4 Scan amp M Show Folder PreSca
129. s Level1 Level2 Level3 Options Descriptions Page Fax Report Setting Transmission On Choose the initial setting 27 Continued Ades of the Transmission age Verification Report off Off Image Journal Period Off Sets the interval for the See Every 50 Faxes automatic printing of the Fax Journal Every 6 Hours If you have chosen any option other than Of or Every 12 Hours Every 50 Faxes you Every 24 Hours can set the time for the gt z5 chosen option SVGS ays If you have chosen Every 7 Days Every 7 Days you can set the day of the week Print Fax Prints incoming faxes stored in the memory Remaining Jobs Check which jobs are in the memory and cancel chosen jobs Miscellaneous TX Lock Prohibits most functions except receiving faxes Distinctive Distinctive Uses the telephone 34 Options company s Distinctive Ring subscriber service off A to register the ring On pattern with the Ring Pattern machine Options 1 2 3 4 Caller ID Area Code View or print a list of the See USA only last 30 Caller IDs stored in the memory Set up your three digit area code only if you do not dial it within your own area code See Advanced User s Guide The factory settings are shown in Bold with an asterisk 99
130. size 26 COMO faX A sonipa tnan naana 26 e111 61 ae eee ee ree ee ene ner eee eee s 88 SHOrtCUTS oh icine Cacvneetoandareanestecaene 10 11 telephone line interference VoIP 92 Transmission Verification Report 27 Fax Tel mode answering at extension telephones 40 Fax Receive Code ceeeeeeeeees 40 Ring Delay cmecdccavesadce mand ccvcdberiecdetextancs 31 Telephone Answer Code 6066 40 G Gray GCG Ses seocsae td ects a euvereetenes 117 119 H Help Features tables ccceeseeeeeeeeeeees 104 Settings tables sesczecceetcsc ose echeetetenncicens 96 Touchscreen messages eseese 95 126 Ident A Call ccccecccsssssssesseesseeeeeeeeees 33 dent A RINng ce here acetoacetate 33 Ink cartridges ink dot counter cceceeceseeseeeeeeeeeeees 55 replacing sce ses ceceetec ct cteeaceedscce ect cece cee ecuen 55 Tal ate 0 t A re 124 J Jams paper ae ie ee 75 M Macintosh See Software and Network User s Guide Maintenance routine replacing ink cartridges 0ce 55 Manual CANIN serere rerai 42 POCSIVE cinien aaas 28 Memory Storage ccccccccceccceeeeeeeeeeeeeeees 95 Multi line connections PBX n 39 N Network Printing See Software and Network User s Guide Scanning See Software and Network User s Guide Nuance PaperPort 12SE See Software and Network User s Guide See also Help in
131. sure you pull out the paper support until it locks into place IMPORTANT DO NOT use the paper support flap for Legal size paper 15 Re connect the power cord NOTE If there is a repeat paper jam a small piece of paper may be stuck in the machine See Additional paper jam clear operations on page 79 Troubleshooting Additional paper jam clear operations Load one sheet of thick Letter or A4 sized paper such as glossy paper deep a Unplug the machine from the AC power into the machine as shown in the outlet illustration Q Pull the paper tray 1 completely out of the machine amp Pull the two green levers inside the machine to remove the jammed paper Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position 79 6 If the thick paper is pushing any jammed paper out remove the jammed paper IMPORTANT DO NOT touch the encoder strip 1 Doing this may cause damage to the machine Pull the thick paper out of the machine 80 Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close th
132. t without a Border Macintosh Cut Sheet Paper Envelopes 1 1 2 4 oO 3 3 Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm Envelopes 0 87 in 22 mm 0 12 in 3 mm 0 87 in 22 mm 0 12 in 3 mm NOTE e The Borderless print feature is not available for envelopes and 2 sided printing e The Borderless print feature is not available for some paper sizes such as Legal and Executive For more information see Printer on page 120 17 Chapter 2 Paper settings Paper Type To get the best print quality set the machine for the type of paper you are using Press lt Press A or v on the Touchpanel to display General Setup Settings Press General Setup Press Aor V to display Paper Type Press Paper Type oeo60 Press A or to display Plain Paper Inkjet Paper Brother BP71 Other Glossy Or Transparency and then press the option you want to set Press A NOTE The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When you use transparencies or glossy paper remove each sheet at once to prevent smudging or paper jams 18 Paper Size You can use the following sizes of paper for copies Letter Legal A4 A5 Executive and Photo 4 x 6 10 x 15 cm You can use the following sizes of paper for printing faxes Letter Legal and A4
133. the PaperPort 12SE application P Paper seirian tat eee 19 116 capacity naera 22 loading essssssssssenesseessssssssnrrrrrrrrenne 12 15 loading envelopes eeeeeeees 15 printable area ceceeceeeeeeeeeeeeeeeeeeeeees 17 od ane ee E A ee ee 18 Ticats E ende das E 18 21 Personalized Ring eseese 34 Photo paper cnc cack ies Secccttccn tice esectheaterceian 21 Presto PageManager See Software and Network User s Guide See also Help in the Presto PageManager application Print difficulties ooo ce ccceceeceeeeeesseueesenaees 81 printable area wcsedenccecceenesetisenstiveneedene 17 FESOIULION siensia 120 specifications seeeeseeeeeeeeeeerererererene 120 Printing See Software and Network User s Guide R Receive Mode External TAD u ceccceccececeeeeeeeeeneeenes 28 FAX ONIY seecert ere e tienes eteerredeets ep 28 Fax Tele ated ete tectactiet as 28 Manual sscesccc ds occeeecatascceesteciwsneesaaceesndceceee 28 Redial Pause cccccccccccseeeeeeeeeeeeeueeesenaeees 42 Remote Setup See Software and Network User s Guide Resolution CODY catentas coe hiGur E 118 TAN sets EE E E AT 117 DINE EE E E ET 120 S10 AE E 119 Ring Delay setting cceeeceereereees 31 RingMaster cade nteneatoceweidenessncscedyQreredaclons 34 S Scanning See Software and Network User s Guide Serial Number how to find See inside front cover Shortcuts oad cadia etr
134. the end of their life The machine will stop all print operations While memory is available black amp white faxes will be stored in the memory If a sending machine has a color fax the machine s handshake will ask that the fax be sent in black amp white If the sending machine has the ability to convert it the color fax will be stored in the memory as a black amp white fax Replace the ink cartridges See Replacing the ink cartridges on page 55 Comm Error Poor telephone line quality caused a Send the fax again or connect the communication error machine to another telephone line If the problem continues call the telephone company and ask them to check your telephone line Cover is Open The scanner cover is not locked in the Lift the scanner cover and then close closed position it again Make sure the telephone line cord and USB cable if used have been guided correctly through the cable channel and out the back of the machine The ink cartridge cover is not locked in the closed position Firmly close the ink cartridge cover until it locks into place 66 Troubleshooting Error Message Cause Action Data Remaining Print data is left in the machine s memory Press xi The machine will cancel the job and clear it from the memory Try to print again Disconnected The other person or other person s fax machine stopped the call Try to s
135. the paper size 46 that matches the paper in Legal the tray A4 A5 EXE 4 x6 Enlarge Reduce 100 See Enlarge 198 4 x6 A4 You can choose the 186 A x6 oLTR enlargement ratio for the next copy 104 EXE gt LTR Reduce 97 LTR7A4 You can choose the 93S RASTR reduction ratio for the next copy 85 LTR gt EXEF 83 18 46 LTR74 x6 Fit to Page Your machine will adjust the size of the next copy to the paper size you set Custom 25 400 You can enter an enlargement or reduction ratio Density Adjusts the density of COTRAN copies Omm oom Lee BE See Advanced User s Guide The factory settings are shown in Bold with an asterisk 106 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Options Stack Sort Stack You can choose to stack See Continued ee or sort multiple copies Page Layout Off lin1 You can make N in 1 2in 2inl P 1 ID or Poster copies 2inl L 2inl ID 4in1 P 4in1 L Poster 2x1 Poster 2x2 Poster 3x3 2 sided Copy Off You can choose the Portrait 2 sided print settings ongEdgeFlip Landscape ongEdgeFlip Portrait ShortEdgeFlip Landscape m ShortEdgeFlip Advanced Normal 2 sided1 2 sided2 Advanced Settings off Change the amount of Remove Background background color that is removed Options Low Medium High
136. through two different phone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring RingMaster Ident A Ring Ident A Call Data Ident A Call Teen Ring and SimpleBiz Fax amp Alternate Number Ringing This service establishes a second telephone number on the same line as your existing telephone number and each number has its own ring pattern Typically the original number rings with the standard ring pattern and is used for receiving voice calls and the second number rings with a different ring pattern and is used for receiving faxes See Distinctive Ring on page 34 OR Set your Brother machine s Receive Mode to Manual Manual mode requires that you answer every incoming call if you want to be able to receive a fax If the incoming call is a telephone call then complete the call as you normally would If you hear fax sending tones you must transfer the call to the Brother machine See Using external and extension telephones on page 40 Unanswered fax and voice calls will go to your Voice Mail To set the machine in Manual mode see Choose the correct Receive Mode on page 28 33 Chapter 6 Distinctive Ring Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that o
137. tput Up to 50 sheets of 20 Ib 80 g m plain paper face up print delivery to the output paper tray 1 For glossy paper or transparencies remove printed pages from the output paper tray immediately after they exit the machine to avoid smudging Use only transparencies recommended for inkjet printing See Paper type and size for each operation on page 21 116 Fax Compatibility Modem Speed Scanning Width Printing Width Gray Scale Resolution Speed Dial Groups Broadcasting Automatic Redial Memory Transmission Out of Paper Reception 1 Specifications ITU T Group 3 Automatic Fallback 14 400 bps 8 19 in 208 mm Letter 8 26 in 210 mm Letter B amp W 8 bit 256 levels Color 24 bit 8 bit per color 256 levels Standard 203 x 98 dpi Black 203 x 196 dpi Color Fine 203 x 196 dpi Black Color Superfine 203 x 392 dpi Black Photo 203 x 196 dpi Black 40 names x 2 numbers Up to 6 80 80 Speed Dial 1 time after 5 minutes Up to 170 pages Up to 170 pages Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution MMR code Specifications and printed materials are subject to change without prior notice 117 Copy Color Black Copy Width Multiple Copies Enlarge Reduce Resolution 2 sided 1 When copying on Letter size paper 118 Yes Yes 8 26 in 210 mm Stacks Sorts up to 99 pages 25 to 400 in increments of 1
138. ual that came with your third party Security Firewall Software or call the software manufacturer The Brother software cannot be installed Windows If the Security Software warning appears on the PC screen during the installation change the Security Software settings to permit the Brother product setup program or other program to run Macintosh If you are using a firewall function of anti spyware or antivirus security software temporarily disable it and then install the Brother software Cannot connect to wireless network Investigate the problem using the WLAN Report Press lt Settings and then press A or Y on the Touchpanel to display Print Reports Press Print Reports Press Aor v to display WLAN Report and then press WLAN Report For more information see Software and Network User s Guide Print the WLAN Report Data Entry Difficulties Difficulty Suggestions The dial pad does not work when entering numbers or characters Use the keyboard on the Touchscreen to enter information 91 Dial Tone Setting the dial tone to Detection will shorten the dial detect pause 0000 OG 92 Press jl Settings Press A or Y on the Touchpanel to display Initial Setup Press Initial Setup Press Aor v to display Dial Tone Press Dial Tone Press Detection orNo Detection Press A Telephone line interference VoIP If you are having
139. uide This Guide provides details on how to use Google Cloud Print services for printing over the Internet PDF file Brother Solutions Center 1 Mobile Print Scan Guide for Brother iPrint amp Scan 1 This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi Fi network Visit us at http solutions brother com vi PDF file Brother Solutions Center Table of Contents Basic User s Guide 1 General information 1 Using the documentations tees aid dace cdc pas EAE EEEE aa Eee ie 1 Symbols and conventions used in the documentation c csseseeeeeeeeeeeeees 1 Accessing Brother Utilities Windows OD EA EE E E 1 Accessing the Advanced User s Guide and Software and Network SCF SN ccs cece oe scare cece ret incccecadoeianseendamearcig e 2 Viewing User s Guides cscesds ct ccc toad ite doce tact ae ee 2 How to access Guides for Advanced Features c cceeeeeeceeeeeeeeeeeeeeeteeeeeees 4 Accessing Brother Support Windows Sasso E ole epee tera 4 Accessing Brother Support Macintosh cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeaeaeeeees 5 Control panel Overview casts ccettecear tin studcones ne ivechtresaiescendsdde ne ode ieccntaedlt aelanenca nee 6 1 8 TOU hscreem LOD cgsccacecepeccderteconees tej G ceaeesadveens scberassecacoiaiernueniieieeeoecsis 8 Basic Oper
140. v on the Touchpanel to display General Setup Press General Setup Press A or Y to display Ink Press Ink Press A or to display Cleaning Press Cleaning 000000 Press A or Y to display Black Color or A11 and then press the option you want to clean The machine cleans the print head When cleaning is finished the Touchscreen will return to the Home screen NOTE e If you clean the print head at least five times and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem color Try cleaning the print head again up to five more times If the print has not improved call Brother Customer Service See Brother numbers on page i e You can also clean the print head from your PC For more information see Software and Network User s Guide Clean the Print Head Windows or Clean the Print Head Macintosh Routine maintenance Checking the print quality If faded or streaked colors and text appear on your printouts some of the print head nozzles may be clogged You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern D Press i Settings NOTE If i is on the Touchscreen you can press it and then go to step Press A or v on the Touchpanel to display General Setup Press General Setup Press A or Y to display Ink Press Ink Press Aor Vv to display Test Print Press Test
141. viii 10 How to scan to a computer 48 Betore scanNiNgaesccserar ana a a 48 Scanning a document as a PDF file using ControlCenter4 Windows e 49 How to change the machine s SCAN mode settings for PDF scanning 52 How to scan a document as a PDF file using the Touchscreen 54 A Routine maintenance 55 Replacing the ink Cartridges 2 2 ceeeeeeeeeceeeeeeeeeneneeteeeeeeseeseaeeeeaeaeeeeseeeeetes 55 Cleaning and checking the M CHiING cccceceeeeeeeeeeeeteeeeeeeeeeeee ete te ee teeteeeeeeees 58 Cleaning the SCAMMER osc oe cess sce sens ences ceeecisens ance nnnnat caneiedice deckasideedectsddessecsentnaewtiane 58 Cleaning the print head gees siete eine aussceces Sestak iaudactedaicwueals cusectbiaedcadeetesuetievaeies 58 Checking the print quality csc c cdeacecess ceeeete ctedecosteesmenencsanncnntncschesanntacnnseeease 59 Checking the print alignment soccoscs oc ats ctcedceaeceads th renccidindeeNdasasanteeebencuenelss 61 Setting the date and time cece ceenececeeeeeeeee cece eeeeeeeeeeeeeeene eee eee eeneneeeeees 62 B Troubleshooting 63 identifying YOUR problem sisenes EEEE E 63 Error and maintenance Me SSAGES ccccceececcceeeeseeeeeeeeeeeeeceeeeeeeeeaeeeeseeeeeetees 65 Error SUI AON ie ests oss eerren eee eeraa se bueevdiviiehapeeeieienicrl eased 73 Transferring your faxes or Fax Journal report cccececeeeeeeeeeeeeeeeeteeeeeeees 73 Printet jam or paper Ja ex

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