Avaya 9103 Telephone User Manual
Contents
1. BOTTOM VIEW Figure 1 Lucent Technologies 9103 Telephone Top and Bottom Views The TOP VIEW includes the following 1 LINE jack on top rear side of telephone This jack located on the rear of the set is used to connect the telephone and the modular wall jack Use the 7 foot cord that comes with the set 2 DATA jack on top rear of telephone This jack located on the rear of the set is used for connecting a device such as a modem to your telephone 3 Ringer indicator Message light This indicator flashes when the telephone rings with an incoming call The light also flashes when you have a message 4 ON HOOK DIAL button While the handset is on hook you can use this button to hear the progress of a call as it is being dialed However in order to speak to the other person you must speak through the handset 5 FLASH button This button is used with PBX systems to activate special PBX facilities such as Hold or Transfer which may be available in your PBX 6 Dial pad The standard dial pad can be used for normal dialing You can also store and then dial a telephone number or extension programmed on any of the ten numeric dial pad keys 0 and 1 through 9 you cannot store numbers on the or keys 7 REDIAL button With this feature you can redial the last number dialed from the dial pad Merely lift the handset and when you hear dial t2. To avoid the possibility of electric shock do not use it while you are wet If you accidentally drop the telephone into water do not retrieve it until you have first unplugged the line cord from the modular jack Do not plug the telephone back in until it has dried thoroughly Avoid using the telephone during electrical storms in your immediate area There is a risk of electric shock from lightning Urgent calls should be brief Even though protective measures may have been installed to limit electrical surges from entering your business absolute protection from lightning is impossible If you suspect a natural gas leak report it immediately but use a telephone away from the area in question The telephone s electrical contacts could generate a tiny spark While unlikely it is possible that this spark could ignite heavy concentrations of gas Never push objects of any kind into the equipment through housing slots since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock Never spill liquid of any kind on the telephone If liquid is spilled however refer servicing to proper service personnel To reduce the risk of electric shock do not disassemble this telephone There are no user serviceable parts Opening or removing covers may expose you to hazardous voltages Incorrect reassembly can cause electric shock when the telephone is subsequently used If your telephone does not
3. a specific number you have saved The number is automatically dialed Note If you are using the ON HOOK DIAL button you must lift the handset in order to speak to the other person To use the REDIAL button to redial a number you just dialed 1 Lift the handset or press the ON HOOK DIAL button When you press the ON HOOK DIAL button the light next to the button goes on 2 When you hear dial tone press the REDIAL button to redial the last number that you dialed The number is automatically dialed Note If you are using the ON HOOK DIAL button you must lift the handset in order to speak to the other person 11 Hold To put a call on hold 1 While on a call press the FLASH button To return to the held call 1 Press the FLASH button twice e You are connected to the held call Conference To add a third party to a call 1 While on a call press the FLASH button The present call is put on hold 2 Dial the number of the third party Note You can privately discuss the call with the third party at this time if there is no answer or busy press the FLASH button twice to return to the original party 3 Press the FLASH button All parties are now connected Transfer To send a present call to another extension or to an outside number 1 Press the FLASH button The present call is put on hold 2 Dial the number that the call is to be transferred to Remain on the line and announce the call if
4. the dialed number is busy or not answered press the FLASH button twice to return to the held call 3 Hang up e Transfer is completed 12 General Care and Maintenance This telephone is a precision electronic instrument While in use or storage care should be taken to avoid rough handling extreme temperatures and damp or dirty environments Cleaning NEVER use aerosol sprays or other chemical agents or substances which leave a residue furniture polish for example Use a mild detergent and a damp clean cloth when cleaning Do not allow moisture to enter the telephone s interior Damage may result Failure to Operate and Service Difficulties If telephone service problems occur at any time it is recommended that the installation procedure described in this manual be re checked e If a fault occurs try to determine if the fault is with the telephone or with the network or system to which the telephone is connected e Disconnect the faulty telephone and test the line with a substitute telephone If the substitute telephone operates satisfactorily the problem is in the faulty telephone Test the faulty telephone on a good line If the problem still occurs the fault is in the telephone If necessary consult your Lucent Technologies distributor for further advice 13 14
5. this warning symbol on the product refer to the instructions booklet packed with the product for more information before proceeding Your 9103 Telephone The Lucent Technologies 9103 telephone can be used at your place of business with any of the following communications systems System 25 System 75 System 85 DEFINITY Generic 1 or Generic 2 MERLIN or Dimension Communications Systems The Lucent Technologies 9103 has the following features Convenient Pulse or pushbutton Tone dialing Fully modular connection which provides maximum ease of installation Battery backup in case of power interruption Easily installed on desk or table User selectable ringer volume and pitch control Flashing ringer light which indicates an incoming call Flashing Message light Three memory dialing buttons Ten memory dialing numbers can be programmed on the numeric dial pad keys 0 and 1 through 9 On hook dialing with the 1 way speaker FLASH button for accessing such system features as Hold and Transfer Last Number Redial feature Save feature which allows you to save a number in memory for a temporary period of time Full PBX system compatible Figure 1 shows you the top and bottom view of the Lucent Technologies 9103 telephone and its many features Explanations of these features follow the figures Urry A 0O00
6. work properly refer to the information below which describes how to get service for your telephone Service 1 Before cleaning unplug the telephone from the modular wall jack Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning See General Care and Maintenance later in this manual 2 Unplug the telephone from the modular wall jack Be sure to refer servicing to qualified service personnel when these conditions exist If liquid has been spilled into the telephone If the telephone has been exposed to rain or water If the telephone does not operate normally by following the operating instructions adjust only those controls described in these instructions Do not attempt to adjust any other controls since doing so may result in damage to the telephone and will require extensive work by a qualified technician to restore the telephone to normal operation If the telephone has been dropped or the housing has been damaged If you note a distinct change in the performance of the telephone WARNING When this product is located in a separate building from the telephone communications system a line current protector MUST be installed at the entry exit points of ALL buildings through which the line passes The following are the ONLY acceptable devices for use in this application Lucent Technologies 4 type protectors except the 4C3S 75 Enhanced Protector SAVE THESE INSTRUCTIONS When you see
7. AVAYA 9103 Telephone Instruction Manual 555 015 741 Issue 1 Comcode 107499311 February 1995 Disclaimer Intellectual property related to this product including trademarks and registered to Lucent Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Technologies Inc or Lucent should be interpreted as references to Avaya Inc The exception is cross references to books published prior to April 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data customer relationship management messaging multi service networking and structured cabling products and services Avaya Labs is the research and development arm for the company Copyright 1996 Lucent Technologies All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Lucent Technologies can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues Federal Communications Commission FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful int
8. andset or press the ON HOOK DIAL button When you press the ON HOOK DIAL button the light next to the button goes on 2 Dial the desired number Note You can also use a memory dialing button or dial a number programmed on one of the numeric dial pad keys For more information see The Memory Dialing Feature later in this section 3 If you are using the ON HOOK DIAL button lift the handset when you hear the other person answer Otherwise press the ON HOOK DIAL button again to end the call Note If your telephone line is set to the Pulse position for normal dialing but you need to enter touch tones for telephone answering messaging systems or such services as electronic banking by phone press during the dialing sequence This will change the subsequent numbers from pulse to tones Your telephone will revert to Pulse when you have finished the call To change from the handset to the speaker during a call 1 Press the ON HOOK DIAL button The light next to the ON HOOK DIAL button goes on 2 Hang up the handset The Memory Dialing Feature You may store any combination of numeric entries including a pause a and a in Tone mode Use the following procedures To store a number on any of the three Memory Dialing buttons 1 Lift the handset or press the ON HOOK DIAL button When you press the ON HOOK DIAL button the light next to the button goes on Press the PROGRAM button Dial the telephone numbe
9. ctly to the telephone network and not to connection of stations behind terminal systems In compliance with the FCC Rules you should be aware of the following 1 Connection of this equipment to the telephone network must be through one of the standard network interface jacks These jacks may be ordered from the local telephone company or through Lucent Technologies as your authorized agent 2 Registered equipment may not be used with coin telephone lines or party lines 3 Customers connecting equipment to the telephone network will upon request of the local telephone company provide the following information 4 The telephone number assigned to the line used with this telephone The Registration Number and the Ringer Equivalence Number REN from the Registration label on the bottom of the telephone The REN is useful to determine how many devices you can connect to your telephone line and still have them ring when your telephone line is called In most but not all areas the sum of all the RENs should be five or less You may want to contact your local telephone company If trouble is experienced the telephone set should be unplugged from the network interface to determine if the telephone set or the telephone line is the trouble source If your telephone set is determined to be malfunctioning it should not be reconnected until repairs are made Repairs to this equipment other than routine repairs can be made o
10. end of the battery should be placed against the springs 6 Replace the battery compartment cover and if applicable plug the line cord into the modular jack again If you have not installed the telephone yet go on to Desk Table Installation on the next page Note After you replace the batteries it will be necessary to re program your memory dialing buttons Desk Table Installation For desk or table installation use the 7 foot straight line cord that came with your telephone to connect the telephone to a modular jack WARNING Do not plug the handset cord into the line jack on the bottom of your telephone since it could damage your handset and the telephone 1 oon fF Ww Plug one end of the line cord into the line jack on the top rear of the telephone See Figure 1 for the location of the line jack Plug one end of the coiled handset cord into the handset jack on the side of the telephone See Figure 1 Plug the other end of the handset cord into the handset Hang up the handset Plug the free end of the line cord into a modular jack Lift the handset and listen for dial tone Note When you have installed the telephone you can set the ringer volume and ringer pitch as desired See Figure 1 for the location of the Ringer volume switch and the Ringer pitch control Using the Features Answering and Placing a Call To answer a call 1 Lift the handset 2 Speak with the other party To place a call 1 Lift the h
11. erference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Trademark Information DEFINITY is a registered trademark of Lucent Technologies DIMENSION is a registered trademark of Lucent Technologies MERLIN is a registered trademark of Lucent Technologies Ordering Information For more copies of this manual call your local authorized Lucent Technologies distributor Contents Your 9103 Voice Terminal 2 20000 ee eee 1 Installation mi siyi Arar seg aia eee ele ew de 6 Contents of the 9103 Package 2 0055 6 Installing the Batteries 0 220000005 6 Desk Table Installation 0 0 0 eee ee eee 7 Using the Features 2 00000 cee eee ees 8 Answering and Placing a Call 0 00 8 The Memory Dialing Feature 004 9 Redialing a Number with the SAVE Button or the REDIAL Button 0 e cee eee 11 HOG se cceeeaie tect pene E E oak alent ie Rate 12 Conference sudie ada chew been dal aren Bate eld 12 AMANSTCM soin raara a cue Ru ae A eset er ha
12. eric dial pad key 0 and 1 through 9 you cannot use and on which you want to store the telephone number 6 Hang up the handset or press the ON HOOK DIAL button again The light next to the ON HOOK DIAL button goes off To dial a number stored on a dial pad key 1 Lift the handset or press the ON HOOK DIAL button When you press the ON HOOK DIAL button the light next to the button goes on 2 Press the AUTO button and then press the dial pad key on which the number is stored The telephone number is dialed automatically Note If you are using the ON HOOK DIAL button you must lift the handset in order to speak to the other person 10 Redialing a Number with the SAVE Button or the REDIAL Button Note You can use the REDIAL button or the SAVE button to redial numbers Your telephone redials up to 32 digits e The REDIAL button redials the last number you dialed e The SAVE button redials a specific number you have dialed before and that you have stored on the SAVE button for future use To store a number on the SAVE button 1 When you want to save a number you have just dialed press the PROGRAM button and then the SAVE button The number is stored on the SAVE button To call a number stored on the SAVE button 1 Lift the handset or press the ON HOOK DIAL button When you press the ON HOOK DIAL button the light next to the button goes on 2 When you hear dial tone press the SAVE button to redial
13. nly by Lucent Technologies or its authorized agents If a telephone set causes harm to the telephone network the local telephone company may temporarily discontinue your service and if possible notify you in advance If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and be informed of your right to file a complaint with the FCC The local telephone company may make changes in its facilities equipment operation or procedures that could affect the proper functioning of your equipment If they do you will be given adequate notice in writing to allow you an opportunity to maintain uninterrupted telephone service IMPORTANT SAFETY WARNINGS Only the most careful attention has been devoted to quality standards in the manufacture of your new telephone Safety is a major factor in the design of every set But safety is YOUR responsibility too Please read carefully the helpful tips listed below and on the next page These suggestions will enable you to take full advantage of your new telephone Then retain these tips for later use Use When using your telephone equipment the following safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons Read and understand all instructions Follow all warnings and instructions marked on the telephone This telephone can be hazardous if immersed in water
14. one press the REDIAL button The last number that you dialed is redialed automatically This number can be up to 32 digits 8 PAUSE button With this feature you can insert a 3 6 second pause into the dialing sequence A pause in a dialing sequence may be needed if your telephone is connected to certain types of PBX or to any network where a pause is required For example you may need a pause between an outside line access number usually 9 and the telephone number 9 SAVE button On this button you can save one number in the redial memory for future use 10 Memory Dialing buttons These buttons located below the dial pad and labeled MEM 1 MEM 2 and MEM 3 provide easy dialing of frequently dialed or emergency numbers Each memory button can store up to 16 digits A pause counts as one digit 11 AUTO button This button is used to dial the numbers stored on the ten numeric dial pad keys 0 and 1 through 9 12 PROGRAM button This button is used to enter numbers or extensions onto any of the three one touch memory buttons MEM 1 MEM 2 or MEM 3 or on any of the ten numeric dial pad keys 0 and 1 through 9 you cannot store numbers on the or keys 13 Handset cord jack This jack located on the left side of the set is used for connecting the handset with the telephone 14 Handset The handset is used for placing and receiving calls The BOTTOM VIEW includes the following 15 Battery compartmen
15. r you want to store Note You can use the PAUSE button to program a 3 6 second pause between a dialing access number usually 9 and the telephone number and for certain banking and long distance services 4 Press the memory dialing button on which the number is to be stored MEM 1 MEM 2 or MEM 3 5 Hang up the handset or press the ON HOOK DIAL button The light next to the ON HOOK DIAL button goes off To dial a telephone number stored on a Memory Dialing button 1 Lift the handset or press the ON HOOK DIAL button When you press the ON HOOK DIAL button the light next to the button goes on 2 Press the memory dialing button MEM 1 MEM 2 or MEM 3 on which the telephone number is stored The telephone number is dialed automatically To store a telephone number on any of the 10 numeric dial pad keys You can store a telephone number or extension on any of the 10 numeric dial pad keys 0 and 1 through 9 but NOT or 1 Lift the handset or press the ON HOOK DIAL button When you press the ON HOOK DIAL button the light next to the button goes on Press the PROGRAM button Dial the telephone number you want to store on the dial pad key maximum of 16 digits Note You can use the PAUSE button to program a 3 6 second pause between a dialing access number usually 9 and the telephone number and for certain banking and long distance services 4 Press the PROGRAM button again Press any num
16. t You may place two 1 5 Volt AA batteries in this compartment in case of power outage 16 Tone Pulse switch This switch us used to select the dialing mode either TONE DTMF or PULSE Decadic The correct mode depends on the telephone network 17 Ringer volume switch The settings on this switch affects the ringer volume during an incoming call There are three available ringer volume positions Low Medium and High 18 Ringer pitch control The pitch of the ringing sound can be changed by rotating this control on the bottom of the telephone Installation Use the following procedures for installing your 9103 telephone Contents of the 9103 Package The following items come in the box with the 9103 telephone e A 7 foot line cord e A 9 foot handset cord Installing the Batteries This telephone requires two 1 5 Volt AA batteries provided with the set to retain the numbers stored in memory in the event the telephone is disconnected from the line 1 Ifthe telephone is already connected disconnect the telephone from the modular jack before you install the batteries 2 Locate the battery compartment on the right side on the bottom of the telephone See Figure 1 for its location 3 Insert a small pointed tool or a small screwdriver in the D shaped hole to the left of the compartment Press down and slide the cover to the right to open it 5 Insert two AA batteries in the battery compartment The negative
17. ta a eee oe 12 General Care and Maintenance 4 13 Cleaning eian caste anal Rack eh paces OUR alba aes Rene 13 Failure to Operate and Service Difficulties 13 FCC Regulations Pertaining to this equipment Interference Information Part 15 Some telephone equipment generates and uses radio frequency energy and if not installed and used properly may cause interference to radio and television reception Your Lucent Technologies product has been tested and found to meet the standards for a Class B computing device as specified in Subpart J of Part 15 of the FCC Rules These specifications are designed to provide protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If your Lucent Technologies product causes interference to radio or television reception when in use you might correct the interference with any one or all of these measures 1 Where it can be done safely reorient the receiving television or radio antenna 2 To the extent possible relocate the television radio or other receiver with respect to the telephone equipment 3 If your telephone product runs on AC power plug your product into an AC outlet that s not on the same circuit as one used by your radio or television Registration Information Part 68 The following information is applicable only to equipment connected dire
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