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Avaya 7940 IP Phone User Manual

1. line2_password Phone Label T 1 Line 1 Registration Authentication maori Line 1 Registration Password UN oir IL Lro 2 3 Line 2 appearance Line 2 Registration Authentication woe Line 2 Registration Password wee 4 New Parameters added in Release 2 0 4 All user_parameters have been removed Line 1 Display Line 2 Display line2_displayname linel_displayname Cisco 1 xt desired to be displayed in upper right corner jolmomis elle MEbwehyel CCS Has no effect on SIP messaging Name Display name to use for SIP messaging Name Display name to use for SIP messaging wee H eeHEHE New Parameters added in Release 3 0 Phone Prompt The prompt that will be displayed on console and telnet phone_prompt Phone Phone Password phone_password SIP Phone J Ibnbgineevel to lS Characters Derault STE Password to be used for console or telnet login Vessco harmed to ol eceharacters Default cisco User classifcation used when Registering none default phone user_info none Figure 3 Sample Per Phone Configuration File for Cisco 7940 7960 SIP Phones FAS Reviewed WCH 10 22 2004 Solution amp Interoperability Test Lab Application Notes 14 of 35 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 5 Configuring for the Extended Feature Set In addition to th
2. All Rights Reserved Cisco7960SIP doc Steps Description Edit the default and phone specific configuration file s The table below shows the relationship between the parameters that must be configured for the phone and those administered in the Converged Communications Server for a telephony user A sample value is shown for the configuration in Figure 1 Parameter names have the form Ob ject NameXParamName where X refers to the line appearance number to which the parameter applies 1 2 for the 7940 and 1 6 for the 7960 phone The table shows the parameters for the first line appearance Although other parameters may be configured those listed are the minimum required for successful registration of the phone with the Converged Communications Server Normally the proxy parameters would reside in the default configuration file and the name and password would reside in the phone specific file In the example specification of the bitmap to be displayed as a logo on the phone Powered by Avaya is in the default configuration file See Figures 2 3 for sample files Avaya Converged Cisco 7940 7960 Communications Server Parameter Name Example Value User Administration User ID linel_name 23071 Password linel_password hello123 Proxy Administration Proxy IP address proxyl_address 10 1 1 50 Proxy Port proxyl_port 5060 Proxy_register 1 FAS Reviewed Solution amp
3. 22 2004 Solution amp Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 18 of 35 Cisco7960SIP doc 5 1 5 Add stations Use the add station command to add a station for each SIP phone to be supported Use 4620 for the Station Type and be sure to include the Coverage Path for voice messaging if it is available Use the COS value specified in the previous section The Name field is optional and is shown on the display of the destination phone when making calls Use default values for the other fields on Page 1 Note For Outboard Proxy SIP configuration the station extension must be different than that administered for the Avaya Converged Communications Server The Communication Manager extension will be the public extension that users associate with their phones The Avaya Converged Communications Server extension will be a private extension that is used in the system configuration but is not dialed by users To make it easy to relate the two make the extensions the same except for one high order digit For example in the following Outboard Proxy SIP configuration the public Communication Manager extension is 24071 and the private Converged Communications Server extension is 23071 add station 24071 Page il Oe 4 STATION Extension 24071 Lock Messages n BCCO Type 4620 Security Code INe i Bort AS00021 Coverage Path 1 1 COREE Name Cisco 1 Coverage Path 2 COSL BMIMESEO STE
4. contact to which they will be routed For host maps specified in the Hosts link the SIP contact must be specified completely To configure support for the Outboard Proxy SIP features supported by Communication Manager on an Avaya Media Server Media Server maps are defined using the Media Servers link In this case the contact information is automatically generated and dialed numbers matching the map specification cause the call to be routed to the associated Media Server In this configuration any number the user may dial including the FNEs defined in Section 5 1 must be covered by the map specification so that these calls i e SIP INVITE messages will be routed to the S8300 G700 where Communication Manager will route the call based on its dial plan This means that the map specification s must agree with the dial plan administered in Communication Manager Note To route toll calls back through the Converged Communications Server and on to a SIP service provider configure Communication Manager such that the number sent to Converged Communications Server on the SIP trunk is not identical to that dialed by the user Otherwise the Converged Communications Server will route the call back to Communication Manager and a loop will result For example to dial outbound numbers the user may have to dial 9 followed by the area code and number A media server map in the Converged Communications Server would match on the initial 9 and route the ca
5. messaging is available 8 Additional References 1 Converged Communications Server Installation and Administration Doc 555 245 705 February 2004 2 Session Initiation Protocol Service Examples draft ietf sipping service examples 06 SIPPING Working Group Internet Draft 2 15 2004 3 Cisco SIP IP Phone Administrator Guide Release 6 0 6 1 7 0 7 1 May 2004 Cisco Systems Inc 4 Avaya Extension to Cellular and Off PBX Station Installation and Administration Guide Doc 210 100 500 Issue 6 November 2003 5 Converting a Cisco 7940 7960 CallManager Phone to a SIP Phone and the Reverse Process Cisco Systems Inc FAS Reviewed Solution amp Interoperability Test Lab Application Notes 34 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 2004 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any q
6. messaging support These Application Notes do not address configuration of the Avaya 4602 SIP telephones which were successfully tested using the standard product configuration steps The main difference between the Cisco 7940 and 7960 SIP telephones is the number of line appearances supported by each phone two and six respectively The configuration steps described in these Application Notes apply to both models Table 1 profiles the network management capabilities of the phones FAS Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Avaya S8300 Media Server 10 1 1 0 24 G700 Media Gateway 1A770 INTUITY Messaging System e e bem i eet Avaya P333T Modular Stackable anien Converged Communication Server CCS Web Browser TFTP Server Avaya 4602 SIP Phones 170 172 Cisco 7940 and 7960 SIP Telephones Figure 1 Avaya SIP Test Configuration with Cisco 7940 7960 SIP Phones Configuration files Telnet Administrator Table 1 Network Management Capabilities of the 7940 7960 FAS Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 2 Equipment and Software Validated The following equipment and software were used in the configuration shown in Table 2 Be sure to use the
7. software version combination shown when following these Application Notes Equipment Software Avaya Converged Communication Server 2 0 Avaya P333T Modular Stackable Switch 3 12 1 Avaya S8300 Media Server with G700 Media Gateway Communication Manager 2 0 1 Avaya IA770 INTUITY AUDIX Messaging N1 2 5 2 System Cisco 7940 7960 SIP Telephones POS3 06 3 Table 2 Equipment and Software Versions Used 3 Supported Calling Features 3 1 The SIPPING 19 In addition to basic calling capabilities the Internet Engineering Task Force IETF has defined a supplementary set of calling features often referred to as the SIPPING 19 2 This provides a useful framework to describe product capabilities and compare calling features supported by various equipment vendors Table 3 gives a summary of calling features supported on the Cisco 7940 7960 SIP telephones within the Avaya SIP infrastructure Some features require only the Converged Communications Server and Cisco telephones while others additionally require Avaya Communication Manager and the Outboard Proxy SIP feature set Avaya Outboard Proxy SIP provides advanced calling features beyond the SIPPING 19 that can be extended to the telephone These features are summarized in Table 4 Since the Cisco 7940 7960 SIP telephones are compatible with Outboard Proxy SIP these features can be made available to the user Details on their operation and administration can be found
8. AVAYA Avaya Solution amp Interoperability Test Lab Configuring SIP IP Telephony Using Avaya Converged Communications Server Avaya Communication Manager and Cisco 7940 7960 SIP Telephones Issue 1 0 Abstract These Application Notes describe the configuration steps required to connect Cisco 7940 7960 SIP telephones to a SIP infrastructure consisting of the Avaya Converged Communications Server and Avaya S8300 Media Server with G700 Media Gateway Also described is how Avaya Outboard Proxy SIP station features can be made available to Cisco telephones in addition to the standard features supported in the telephone The configuration steps described are also applicable to other Linux based Avaya Media Servers and Media Gateways running Avaya Communication Manager FAS Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 1 Introduction 1 1 Background With the introduction of the SIP protocol standard that supports telephony as well as a wide range of other communication modes there is a much broader range of SIP telephones available to customers This allows customers to replace their existing telephony infrastructure with Avaya servers and re use their existing telephones In addition Avaya Communication Manager running on Avaya Media Servers and Gateways has the capability to extend advanced telephony features to Outboard Proxy S
9. All Rights Reserved Cisco7960SIP doc Steps Description 2 Using the up down button move the highlighted selection to Unlock Configuration and press the Select function button Enter the appropriate password using the keypad EMS f bisco syi CISCO IP PHONE 7960 The main configuration menu will be displayed again Move the highlighted selection to Call Preferences and press the Select function button FAS Reviewed Solution amp Interoperability Test Lab Application Notes 29 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description 3 The Call Preferences menu will be displayed Move the highlighted selection to Speed Dial Lines and press the Select function button Cisco SYSTEMS CISCO IP PHONE 7960 r FAS Reviewed Solution amp Interoperability Test Lab Application Notes 30 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description 4 The Speed Dial Configuration menu will be displayed Move the highlighted selection to the desired speed dial button and press the Edit function button TEMS Cisco SYS CISCO IP PHONE 7960 FAS Reviewed Solution amp Interoperability Test Lab Application Notes 31 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description 5 Enter the Name and Number for the sp
10. IP stations This feature set can be extended to non Avaya SIP phones providing enhanced calling features in advance of SIP protocol definitions and telephone implementations See Section 3 1 These Application Notes describe the configuration steps for using the Cisco 7940 7960 SIP telephones with the Avaya Converged Communications Server S8300 Media Server and G700 Media Gateway Only those configuration steps pertinent to interoperability of Cisco and Avaya equipment are covered General administration information can be found in the product documentation as well as the specific references listed in Section 8 The configuration described should be applicable to other Linux based Avaya Media Servers and Media Gateways running Avaya Communication Manager 1 2 Configuration The configuration used as an example in these Application Notes is shown in Figure 1 Several Cisco 7940 7960 SIP telephones are configured in a single subnet with the Avaya Converged Communications Server and S8300 Media Server with G700 Media Gateway A PC provides web browser and TFTP server support The telephones are registered to the Converged Communications Server and are also administered as Outboard Proxy SIP Stations in the S8300 so that in addition to the SIP telephony features supported by the phones Outboard Proxy SIP features are available from Communication Manager The media server also contains the Avaya 1A770 INTUITY AUDIX Messaging Application for voice
11. Interoperability Test Lab Application Notes 11 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description Reboot the phone If TFTP support has been properly configured the phone will download the default and specific configuration files and register with the Avaya Converged Communications Server Registration can be verified by the absence of an X near the phone icon for the line appearance as shown below Unregistered es men ica A i tt For basic feature set operation the dial plan can be specified using 1 Address maps in the Avaya Converged Communications Server see Section 5 2 1 and Reference 1 They control how Avaya Converged Communications Server routes a call based on the number dialed Dial plan file dialplan xml1 downloaded to the phone from the TFTP server see Reference 3 The phone uses this file to determine when enough digits have been pressed to complete dialing so that the user need not press an additional key to send the call The dial plan file can also be used to specify the local region dial tone to be played locally on the phone If no dial tone configuration is specified the default US dial tone is used FAS Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc SIP Default Generic Configuration File Image
12. Notes 24 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description The Add Address Map page will be displayed Specify a Name for the address map and the Pattern match specification In this example all FNEs begin with 70 The pattern match specification is applied to the Uniform Resource Identifier URD field of incoming INVITE messages The URI usually takes the form sip user domain where domain can be a domain name or an IP address For example the URI for the Call Pickup FNE could be sip 70010 avaya com or sip 70010 10 1 1 50 The specification means that if the URI begins with sip followed by either a 2 7 or 9 route the call to the Media Server In the sample configuration this would cover extension Outboard Proxy SIP FNE and outbound dialing respectively Check Replace URI When routing the incoming INVITE from the phone the Converged Communications Server will replace the request URI with the URI specified in the contact see Step 4 AVAYA Help Exit Top amp Users List add Host 8300 k Name OPTIM Search Edit Pattern Asip 279 0 9 Delete Replace URI M al Add Address Map Fields marked are required Add Maintenance Update Click on Add then click on Continue on the confirmation page FAS Reviewed Solution amp Interoperability Test Lab Application Notes 25 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserv
13. Principal Message Retrieval Access Code Whisper Page Activation Access Code FAS Reviewed Solution amp Interoperability Test Lab Application Notes 17 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 5 1 3 Define Feature Name Extensions FNEs Now the FNEs can be defined using the change off pbx telephone feature name extensions command It is recommended that a uniform format for these extensions be used as shown e g all beginning with 70xxx so that the definition of the address map in the Avaya Converged Communications Server later Section 5 2 will be as simple as possible change off pbx telephon Activ Appearanc Exclusion Held Appearanc featur EXTENSIONS TO CALL WHICH ACTIVATE Select Automatic Call Back Cancel Call Forward All Call Forward Busy No Answer Call Forward Cancel Calli Park Call Park Answer Back Cals Erek Up Conference on Answer Calling Number Block Calling Number Unblock Directed Call Pick Up Drop Last Added Party Toggle Om Ole tie Select nam 70003 70004 70005 70006 70007 70008 70009 70010 TOONI FOO IL 2 70013 70014 OOM 70016 70017 xtensions Page FEATURES BY NAME Idle Appearance Select Last Number Dialed Malicious Call Trace Malicious Call Trace Cancel PireWoraistayane clues Send All Calls Send All Calls Cancel Transfer On Hang Up
14. S has been set to a value that will accommodate the number of phones to be used Avaya Services has provisioned this during installation according to the system configuration purchased Display system parameters customer options Page L om MO OPTIONAL FEATURES G3 Version V12 REA System ID SID 1 ocacion IL RFA Module ID MID 1 Pileieir sems 7 USED Maximum Ports 100 50 Maximum XMOBILE Stations 0 0 Maximum Off PBX Telephones He SOO Ss 0 Maximum Off PBX Telephones OPSE 20 0 Maximum Off PBX Telephones SCCAN 10 0 FAS Reviewed Solution amp Interoperability Test Lab Application Notes 15 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc NOTE You must logoff amp login to effect the permission changes 5 1 2 Define Outboard Proxy SIP Feature Access Codes FACs In order to define the FNEs for the Outboard Proxy SIP features listed in Table 3 a FAC must also be specified for each feature Use the change dialplan analysis command to specify the format of the FAC and then the change feature access codes command to define the codes themselves change dialplan analysis Page Lor 12 DIAL PLAN ANALYSIS TABLE Percent Full 3 Dialed rotal eani puol edii Trota CS Dialed Total Call String Length Type String Length Type String Length Type 1 3 dac 2 ext 3 5 ext 4 5 ext 5 5 ext 6 3 fac 7 5 ext 8 i fac 9
15. Solution amp Interoperability Test Lab Application Notes 33 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 2 Verify basic feature set administration by lifting the handset or pressing the speaker button and making calls to other phones Test those features for which Yes appears in the second column of Table 2 3 Verify that speed dial buttons defined locally at the phone are displayed on the right hand side If any are missing or are inoperative use the local phone menus to re check their configuration 4 Verify extended Outboard Proxy SIP features by pressing the speed dial button for the feature or lifting the handset and dialing the FNE If busy or intercept tone is heard check Communication Manager administration for the correct FNE proper permissions under COS and the proper station button assignment to support the feature 5 Press the messages button and verify that the voice messaging system is called 7 Conclusion These Application Notes have described the administration steps required to use Cisco 7940 and 7960 SIP telephones with the Avaya Converged Communications Server and Communication Manager Both basic and extended feature sets were covered The extended set includes features not yet available to SIP telephones via the current IETF standards IETF standards based Message Waiting Indicator MWI support is not yet available on Cisco SIP Telephones although one touch access to Avaya voice
16. T seis SLATION OPTIONS MoOSismCGOUOrmml a Personalized Ringing Pattern 1 essage Lamp Ext 24071 Speakerphone 2 way Mute Button Enabled y Display Language english Expansion Module n Survivable GK Node Name Media Complex Ext IP SoftPhone n IP Audio Hairpinning y Interworking Message PROGress FAS Reviewed Solution amp Interoperability Test Lab Application Notes 19 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc For most applications the default values can be used for Page 2 add station 24071 Page A OE 4 STATION FEATURE OPTIONS LWC Reception spe Auto Select Any Idle Appearance n LWC Activation y Coverage Msg Retrieval y LWC Log External Calls n Auto Answer none CDR Privacy n Data Restriction n Redirect Notification y Idle Appearance Preference n n n s Per Button Ring Control Bridged Call Alerting Active Station Ringing Restrict Last Appearance y ingle H 320 Conversion n Per Station CPN Send Calling Number Service Link Mode as needed Multimedia Mode enhanced MWI Served User Type Display Client Redirection n AUDIX Name Select Last Used Appearance n Coverage After Forwarding s Multimedia Early Answer n Direct IP IP Audio Connections y Emergency Location Ext 24071 IP Audio Hairpinning y On Page 3 fill in function button names if required for off PBX FNEs that will be used at th
17. Transfer to Voice Mail 5 1 4 Specify Class of Service COS Use the change class of service command to set the appropriate service permissions to support the off PBX features shown in bold For the example COS 1 was used 1 ot il 70018 70019 70020 WOO Z AL 70000 OCON 70002 70022 70023 change cos Auto Callback Ca MEWA A MECS Data Privacy RPelority Calling Console Permissions Off hook Alert Client Room Restrict Call Fwd Off Net Call Forwarding Busy DA Personal Station Access Extended Forwarding All Extended Forwarding B DA Trk to Trk Transfer Override QSIG Call Offer Originations Contact Closure Activation PSA CLAS SH OH VSERVAEE i el i 1 eb ie et ke ie ah ea ja SS BS i i tah is ts ts Co eh ia is ha ey i H ie 1B i jah iB eh ke Sh E fab iB ish iar kg i Page fas 2 aE iB qe he Re eh ie fab ke jah aes wo jes Bi SB a Be ke SS Bai ks se i a ite eb Ble ky ee eB Ble he ke ds eh ia i i aati ke ie al val ial ss 12 1B Ga Bi BB pis hk i Bi il pi ke isk wm me ie il ia fe his her pp Pkk is i el i 2 eb heats i jet jel jab he I lt to ij Sb 2a Ss fie Ss i ash ial ee B a eo Bel a hel ile ker jr eh wal ke el ee ie BOSS 555K 555K BKKD ei i fa ale k Bal i keke fa eB wo L ue il fa je 18 ja ja iS 1B is Ke teh is dal Re ke fei ike er yeh ia ei iS ie er Key seh eh jal ike Rey ey iS Gal FAS Reviewed WCH 10
18. Version image version P0S3 06 3 00 Proxy Server proxy address 0T In oO Can be dotted IP or FQDN proxy2_address Can be dotted IP or FQDN proxy3_address Can be dotted IP or FQDN proxy4_address Can be dotted IP or FQDN proxys address Yi Can be dotted IP or FQDN proxy6_address Im Can be dotted IP or FQDN Proxy Server Port default 5060 proxy port 5060 prozy2 porte 5060 proxy3_port 5060 proxy4_port 5060 proxys port 3060 proxyo porc S060 Proxy Registration 0 disable default 1 enable proxy_register 1 Phone Registration Expiration 1 3932100 sec Default 3600 timer_register_expires 3600 Codec for media stream g7llulaw default g7llalaw g729a prorerredl codec o Mulaw TOS bits in media stream 0S5 Derant 5 tos_media 5 F Inband DTMF Settings 0 disable 1 enabl default dtmf_inband 1 Htt ttt New Parameters added in Release 4 0 URL for branding logo to be used on phone display Togo uri http 10 121 103 AvayaPhoneclhego bmp Figure 2 Sample Default Configuration File for Cisco 7940 7960 SIP Phones Abbreviated FAS Reviewed Solution amp Interoperability Test Lab Application Notes 13 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc SIP Configuration Generic File Line 1 appearance linel_name 2307 linel_authname linel_password wee line2_name line2_authname
19. ation ISDN Access Code Last Number Dialed Access Code 608 Leave Word Calling Message Retrieval Lock Leave Word Calling Message Retrieval Unlock Leave Word Calling Send A Message Leave Word Calling Cancel A Message Malicious Call Trace Activation 620 Deactivation 621 Meet me Conference Access Code Chang change feature access codes Page 3 One 6 EATURE ACCESS CODE FAC Hj PASTE Display PBX data on Phone Access Cod Personal Station Access PSA Associate Code Dissociate Code Per Call CPN Blocking Code Access Code 613 Per Call CPN Unblocking Code Access Code 614 Priority Calling Access Code 609 Program Access Code Refresh Terminal Parameters Access Cod Remote Send All Calls Activation Deactivation Self Station Display Activation Send All Calls Activation 610 Deactivation 611 Station Firmware Download Access Code Station Lock Activation Deactivation Station Security Code Change Access Cod Station User Admin of FBI Assign Remove Station User Button Ring Control Access Code Terminal Dial Up Test Access Code change feature access codes Page 4 of 6 FEATURE ACCESS CODE FAC Terminal Translation Initialization Merge Code Separation Code Transfer to Voice Mail Access Code 623 Trunk Answer Any Station Access Code User Control Restrict Activation Deactivation Voice Coverage Message Retrieval Access Code Voice
20. e phone Table 5 correlates the FNE to required function button names For the example the Idle Appearance Select requires call appr The maximum number of call appr buttons should match that of the Cisco phone type two for 7940 six for 7960 add station 24071 Page 3 OE 4 STATION SITE DATA Room Headset n Jack Speaker n Cable Mounting d Hilkoorwe Cord Length 0 Building Set Color ABBREVIATED DIALING Inpho il 2 inal SEZ S IML SHES BUTTON ASSIGNMENTS kg eulilsaysyore DE 2r ea MI TAPPE 6 Sreca appr Te 4 8 FAS Reviewed Solution amp Interoperability Test Lab Application Notes 20 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Off PBX Station Feature Name Extension FNE Station Button Required Active Appearance Select call appr brdg appr or abrdg appr Automatic Call Back Cancel not yet supported Call Forward All none Call Forward Busy No Answer none Call Forward Cancel none Call Park none Call Park Answer Back none Call Pick Up none Conference on Answer no hold conf Calling Number Block none Calling Number Unblock none Directed Call Pick Up none Drop Last Added Party drop Exclusion Toggle On Off exclusion Held Appearance Select call appr brdg appr or abrdg appr Idle Appearance Select none Last Number Dialed none Malicious Call Trace none Malicio
21. e steps outlined in Section 4 the following additional administration steps are required to support the extended feature set on the Cisco 7940 7960 SIP telephones 1 On Communication Manager define stations corresponding to those specified on the Avaya Converged Communications Server off PBX station mappings to route call requests involving those stations to the Avaya Converged Communications Server and off PBX Feature Name Extensions FNEs for invoking the extended features 2 Define the appropriate address map in the Avaya Converged Communications Server so that FNEs and other Outboard Proxy SIP station extensions dialed at the phone will be routed to Communication Manager 3 Add parameters to the default phone configuration file to support voice message access and Communication Manager off PBX station mapping 4 Administer speed dial buttons on the phone for frequently used FNEs The following sections describe the administration details for these steps 5 1 Configure Avaya Communication Manager This section highlights the important commands for defining SIP telephones as Outboard Proxy SIP stations on Communication Manager For complete documentation see Reference 4 Use the System Access Terminal SAT interface to perform these steps Log in with the appropriate permissions 5 1 1 Verify Outboard Proxy SIP Capacity Use the display system parameters customer options command to verify that Maximum Off PBX Telephones OP
22. ed Cisco7960SIP doc Steps Description The List Address Map page will be displayed again this time with the updated map information Note that the contact for the 8300 G700 has been automatically generated AVAYA Help Exit Top amp Users List a List Address Map ee Host 58300 Search MEERE Name Commands Contact Edit Edit Delete OPTIM balote Edit Delete sip user 10 1 1 10 5061 transport tls Password Add Another Map Add Another Contact pelete Grow Default Profile Add Map In New Group amp Extensions List Add Search Hosts Media Servers Services Maintenance Update To apply the administration in the above steps click on Update on the left side of the page This link appears on the current page whenever updates are outstanding and can be used at any time to save the administration performed to that point 5 3 Configure the Cisco 7940 7960 SIP Telephone Now that Communication Manager and Converged Communications Server have been administered for Outboard Proxy SIP support of the telephones the extended feature set is available to 7940 7960 users To dial a number lift the receiver or press Speaker and dial any number using the dial plan centrally administered in Communication Manager on the Avaya Media Server To access any of the Outboard Proxy SIP features dial the corresponding FNE For example if the telephone has been defined in Communication Manager as part of a
23. eed dial button For Outboard Proxy SIP features this should be one of the FNEs een TT Cisco SYSTEMS CISCO IP PHONE 7960 Press the Accept function button when finished FAS Reviewed Solution amp Interoperability Test Lab Application Notes 32 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description 6 Repeat steps 4 5 for each button desired selecting most frequently used Outboard Proxy SIP features for assignment to the buttons A representative button arrangement is shown below When finished press the settings button to exit from phone configuration mode Cisco SYSTEMS CISCO IP PHONE 7960 6 Verification Steps The following steps can be used to verify and or troubleshoot installations in the field 1 After rebooting the 7940 7960 telephone use the settings button at the phone to verify that the parameters set in the default proxy server address and port number register with proxy etc and phone specific User ID Password etc configuration files have been loaded Verify that the phone icon by each defined line appearance does not have an X next to it indicating that registration has not occurred If the X appears check that the proxy server IP address and port number are correct and that the Proxy Register parameter is set to Yes Verify that the line appearance shows the Communication Manager extension for that phone FAS Reviewed
24. i rae 8 2 fac change feature access codes Page L oi 6 FEATURE ACCESS CODE FAC Abbreviated Dialing List1 Access Code Abbreviated Dialing List2 Access Code Abbreviated Dialing List3 Access Code Abbreviated Dial Prgm Group List Access Code Announcement Access Cod Answer Back Access Code 612 Attendant Access Code Auto Alternate Routing AAR Access Code 8 Auto Route Selection ARS Access Code 1 9 Access Code 2 Automatic Callback Activation 600 Deactivation 601 Call Forwarding Activation Busy DA 602 All 603 Deactivation 604 Call Park Access Code 605 Call Pickup Access Code 606 CAS Remote Hold Answer Hold Unhold Access Code 630 CDR Account Code Access Code Change COR Access Code Change Coverage Access Cod Contact Closure Open Code Close Code Contact Closure Pulse Code FAS Reviewed Solution amp Interoperability Test Lab Application Notes 16 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc change feature access codes Page A opt 6 FEATURE ACCESS CODE FAC Data Origination Access Code Data Privacy Access Code Directed Call Pickup Access Code 607 Emergency Access to Attendant Access Code Enhanced EC500 Activation Deactivation Extended Call Fwd Activate Busy D A AIL ILS Deactivation Extended Group Call Pickup Access Code Facility Test Calls Access Code Flash Access Code Group Control Restrict Activation Deactivation Hunt Group Busy Activation Deactiv
25. in Reference 4 Section 4 of these Application Notes describes the steps for configuring the Cisco telephone and Avaya Converged Communications Server to support the basic feature set those indicated by a yes in the Phone Converged Communications Server column of Table 3 To take advantage of the extended feature set including additional SIPPING 19 features indicated in the Telephone Converged Communications Server Communication Manager Outboard Proxy SIP column and others listed in Table 4 the Cisco telephones must be configured for Outboard Proxy SIP support The additional configuration steps required for this are described in Section 5 FAS Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Telephone T Telephone H CCS Communication FEATURE CES Manager OPS COMMENTS Music On Hold NO NO Available in OPS future release Transfer M _ CE NOT i wo O NO NO OPS OPS O NO NO NO NO g NO i NO NO NO NO OPS bridged appearance Outgoing Call Screening No ves OPS Class of Restriction Available in OPS future release 19 ClicktoDi CT NO ONO Table 3 SIPPING 19 Telephony Feature Support Telephone Telephone ccs ccs Communication Manager OPS No FEATURE I Active Appearance Selec No yes _ YES i i YES YES YES YES YES YES YES YES Send All Calls Cancel YES Tran
26. ll to Communication Manager Communication Manager would in turn route the call back to the Converged Communications Server using a modified form of the number that would match a Converged Communications Server address map for outbound routing to the service provider The following steps describe how to administer the Media Server Map See Reference 1 for more information on the syntax used to specify address maps FAS Reviewed Solution amp Interoperability Test Lab Application Notes 22 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description Click on the Media Servers link on the left side of the main Converged Communications Server web page The List Media Servers page is displayed AVAYA Help Exit gt List Media Servers Commands ame Host Edit Extensions Map Test Link Delete 58300 impress Add Another Media Server List Add Maintenance Update Click on Map FAS Reviewed Solution amp Interoperability Test Lab Application Notes 23 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description 2 The List Address Map page is displayed AVAYA Help Exit rp BF eee List Address Map Host 8300 Add os Search No address map entries Edit Add Map In New Group Default Profile Extensions Select Add Map in New Group FAS Reviewed Solution amp Interoperability Test Lab Application
27. o 7940 7960 SIP Telephone Cisco 7940 7960 SIP telephones can be configured using two methods 1 2 Configuration files downloaded from a TFTP server specified via DHCP at boot time Two such files are installed on the TFTP server a default configuration file containing parameter settings that apply to all phones SIPDefault cnf and a phone specific configuration file containing settings applicable only to that phone STP lt MAC address gt cnf where lt MAC address gt is the MAC address of the phone Manual configuration of the phone using its screen interface and keypad buttons With a few exceptions one of which will be noted in Section 5 3 2 most parameters can be specified in the configuration file s and this is the preferred method for maintaining a large number of phones Parameters that are manually changed at the phone will revert back to the values in the configuration file s when the phone is re booted unless the DHCP and TFTP parameters have been manually changed See Reference 3 for details on installing and maintaining Cisco SIP telephones using configuration files For the sample configuration the IP address of the phone and its TFTP server were manually entered at the phone The remaining configuration was done via the configuration files where possible Steps Description FAS Reviewed Solution amp Interoperability Test Lab Application Notes 10 of 35 WCH 10 22 2004 2004 Avaya Inc
28. og in as admin using the appropriate administrator password Logon Please log in AVAYA FAS Reviewed WCH 10 22 2004 Solution amp Interoperability Test Lab Application Notes 6 of 35 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description 2 The Converged Communications Server administration web interface will be displayed Expand the Users link on the left side of the page and click on Add AVAYA Help Exit Extensions Hosts a Top Manage Users Manage Extensons Manage Hosts Manage Media Servers Manage Services Maintenance Add and delete users Add and delete telephone extensions Add and delete hosts Add and delete Media Servers Start and stop server processes on this hast Perform maintenance operations on this host FAS Reviewed WCH 10 22 2004 Solution amp Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 7 of 35 Cisco7960SIP doc Steps Description The Add User page will be displayed Fill in the required fields indicated by In the screen below the user corresponding to a Cisco 7960 SIP telephone is being added Enter the extension number in the Handle and User ID fields The Host field should be set to the name of the Converged Communications Server Home or Home Edge server to which the user s phone will register In this configuration there is only one H
29. ome Edge Converged Communications Server so the default value is shown impress AVAYA Help Exit Top Users Extensions Hosts Media Servers Services Maintenance Update Click on Add al Add User Handle 23071 User ID 23071 Password Penrice Confirm Password Prva Host impress First Name cisco Ft s SC S Last Name One Address 1 i Address 2 a Office a City a State D Country o Zip Add Media Server Extension Fields marked are required Add FAS Reviewed WCH 10 22 2004 Solution amp Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 8 of 35 Cisco7960SIP doc Steps Description 4 The confirmation page will be displayed Click Continue AVAYA Help Exit Top Users e Continue User 23071 added Extensions Hosts Media Servers Continue Services Maintenance Update Repeat Steps 2 4 for each user to be supported 5 To apply the administration in the above steps click on Update on the left side of the page This link appears on the current page whenever updates are outstanding and can be used at any time to save the administration performed to that point FAS Reviewed WCH 10 22 2004 Solution amp Interoperability Test Lab Application Notes 2004 Avaya Inc All Rights Reserved 9 of 35 Cisco7960SIP doc 4 2 Configure the Cisc
30. parameter in the default configuration file and will be apply to all phones in the system The parameter to be added is messages_uri 25000 In the sample configuration the AUDIX hunt group on the S8300 G700 has extension 25000 5 3 2 Define Outboard Proxy SIP Speed Dial Buttons Access to Outboard Proxy SIP features can be streamlined by using free line appearance buttons on the telephone for speed dialing Commonly used FNEs can be defined on these buttons in many cases facilitating one button dialing Since the Cisco 7960 SIP telephone has six line appearances it is preferred over the 7940 which has two The following steps describe how to configure the 7960 set with Outboard Proxy SIP speed dial buttons They also apply to the 7940 although only one speed dial button is available in this case General configuration information can be found in Reference 3 Note The following configuration must be done at the telephone and cannot be centrally defined in configuration files FAS Reviewed Solution amp Interoperability Test Lab Application Notes 27 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc Steps Description 1 At the telephone press the settings button to bring up the main configuration menu CISCO IP PHONE gt gt z 7 messages directories services FAS Reviewed Solution amp Interoperability Test Lab Application Notes 28 of 35 WCH 10 22 2004 2004 Avaya Inc
31. pickup group then dial the Call Pickup FNE in this case 70010 to answer a call to any member of that group Outboard Proxy SIP features that involve an existing call e g conference on answer will require putting that call on hold and placing a new call using the appropriate FNE FAS Reviewed Solution amp Interoperability Test Lab Application Notes 26 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 5 3 1 Add Parameters to Configuration Files The configuration files should be modified to support two functions relative to Communication Manager Outboard Proxy SIP Public extension display see Section 5 1 5 and voice message access The Cisco 7940 7960 phone will normally display the private extension User ID used to register to the Converged Communications Server The desired display is the public Outboard Proxy SIP extension To do this the shortname parameter must be added to the phone specific configuration file for each phone and set to the public extension for that line appearance In the sample configuration the parameter for line appearance one would be linel_shortname 24071 This will cause 24071 to be displayed on the phone even though 23071 is used to register with Converged Communications Server Even though MWI is not supported the messages button can be programmed to call the extension corresponding to Avaya voice messaging This can be accomplished by setting a
32. sfer On Hang Up YES 5 Transfer to Voice Mail NO YES Table 4 Outboard Proxy SIP Telephony Features Beyond SIPPING 19 OPS bridged appearance 3 way conference 3rd party calls and is joined by user i ni Lei Lonel Lonel Dia p N s WwINj AJl RW 3 Z z z deek Z Z Z Z Z Zz Zz z z rs Z Z 4 6 8 9 A FAS Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 3 2 Message Waiting Indicator MWI With the Outboard Proxy SIP extended feature set a SIP telephone that supports IETF RFC 3265 and MWI Draft 4 Subscribe Notify method will illuminate extinguish its MWI lamp when voice messages are left read for that extension Since the Cisco 7940 7960 SIP phones support only the unsolicited Notify method for MWI this feature is not currently supported in Communication Manager 4 Configuring for the Basic Feature Set 4 1 Administer Users on the Avaya Converged Communications Server The following steps describe configuration of the Avaya Converged Communications Server to for use with Cisco 7940 7960 SIP telephones Other standard administration functions are covered in Reference 1 Steps Description l The Avaya Converged Communications Server is configured using a web browser Set the URL of the browser to the IP address of the Converged Communications Server and l
33. uestions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya Solution amp Interoperability Test Lab at interoplabnotes list avaya com FAS Reviewed Solution amp Interoperability Test Lab Application Notes 35 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc
34. us Call Trace Cancel none Priority Call none Send All Calls none Send All Calls Cancel none Transfer On Hang Up transfer Transfer to Voice Mail none Table 5 Station Buttons Required for off PBX Features Use the change off pbx telephone station mapping command to map the Communication Manager extension 24071 to the Converged Communications Server extension 23071 Enter the field values shown For the sample configuration the Trunk Selection value indicates that Automatic Alternate Routing AAR will be used and that the routing pattern to reach this Converged Communications Server extension will point to the SIP trunk to the Converged Communications Server The Configuration Set value can reference a set that has the default settings in Communication Manager change off pbx telephone station mapping 24071 Page lL GE 2 STATIONS WITH OFF PBX TELEPHONE INTEGRATION Station Application Dial Phone Number Trunk Configuration Extension Prefix Selection Set 24071 OPS 23071 aar 1 FAS Reviewed Solution amp Interoperability Test Lab Application Notes 21 of 35 WCH 10 22 2004 2004 Avaya Inc All Rights Reserved Cisco7960SIP doc 5 2 Configure the Avaya Converged Communications Server 5 2 1 Adding an Address Map Address maps are used in the Converged Communications Server to specify how incoming SIP calls are to be routed based on the dialed number They are grouped by the SIP

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