Avaya 555-250-701 IP Phone User Manual
Contents
1. Note Calls that you make using the Abbreviated Dialing Automatic Dialing feature are not stored in the Call Log even if you have programmed the 2420 telephone to log outgoing calls To place a call using an AD list button or feature access code 1 Press the AD list button if administered or Dial the appropriate AD List code for List 1 or List 2 or List 3 2 When you hear dial tone dial the desired list item 1 2 3 Note An Enhanced List may also be available see your system manager You can also program a number on an AD button that is not stored on an AD list This Automatic Dialing number can be up to 16 digits and have a five character label To program a number on an AD button Note You must have an Abbreviated Program Abr Program button administered as well as the AD button For this feature to work the speaker will be activated Pressing gt does not exit programming mode You must hang up to update the display and exit programming mode Press the Abr Program button Follow the prompts on your display to program the number and label Press the key to save the entry AUN Press another AD button to program Note If you make a mistake while programming press the key to save the entry and then start over To call a number using an AD button Press the AD button to automatically dial the stored number 40 Call Forwarding All Calls The Call Forwarding feature temporarily forw2. The Speed Dial screen is displayed 2 Press the Edit softkey The Edit Name screen is displayed Note You can use a and J gt or the index feature to locate the entry you want to edit 3 Press the feature button corresponding to the entry you want to edit The Edit screen is displayed with the Name field underscored 4 Using the dialpad edit the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names If you are entering special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters 5 When you are done editing the name press the feature button to the left of the Number field Edit Number screen to advance to that field Otherwise go to Step 7 19 6 Using the dialpad edit the telephone number for this speed dial entry You can enter numbers up to 20 characters long including special characters and spaces Note You can use the feature button to the right of the Number field to go directly to the end of any existing text in that field The feature button to the left of the Number field takes you directly to the start of any existing text
3. and the following characters in the word appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names After you enter a space the next character will be an uppercase letter and the following characters in that word will appear in lowercase If you are entering special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters 18 4 When you are done entering a name press the feature button to the left of the Number field Edit Number screen to advance to that field 5 Using the dialpad enter the telephone number for this speed dial entry You can enter numbers up to 20 characters long including special characters and spaces 6 When you are done entering the telephone number do one of the following e To save your entries and return to the Speed Dial screen press the Save softkey e To continue without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen without saving your entries press p gt F 7 Repeat Steps 2 through 6 to add more entries Editing Speed Dial Entries You can edit information for any of the speed dial entries saved in your personal 2420 telephone directory To edit stored speed dial entries 1 From the Home screen press the SpDial softkey
4. it means that it conforms to the European Union Electromagnetic Compatibility Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC 2002 Avaya Inc All Rights Reserved Printed in USA Contents OVEIVIEW oseni ei ah aS PR oe iia aed eae E 1 Support for Call Center Users 0 00005 2 Support for Optional Devices 0005 3 Safety Information 000 ee eee eee 3 2420 Telephone Components 00eeeee00s 4 2420 Telephone User Checklist 00 000005 6 The Home Screen 00 cece eee eee eee eens 7 Navigating in the Home Screen Pages 8 Call Appearance and Call Identification Displays 8 Status ICONS sisters deere ese aaa nes 9 Call Handling Features 2000 e eee eens 10 Getting Messages 0 cc eee eee e eee eee 14 The Speed Dial Screen 000 eee eee 15 Working in the Speed Dial Screen 16 Managing Your Speed Dial List 05 17 Quick Access to Speed Dial Entries 17 Insert Mode 0 0 cece eee eee eee 17 Entering Characters 000 cece e eee eee 17 Dialing Conventions 00 cece eee eee 18 The Call Log Screens 0 200 e eee eee eens 21 The Call Log Summary Screen 205 21 Working in the Call Log Summary Screen 22 Call Log Detail Screen 000 cece eee eee 23 Working in the Call Log Detail Screen 24 Using the
5. the telephone ring pattern to customize the call appearance feature button labels and to choose the language displayed on your 2420 telephone Note You can choose to view screen text in English German French Spanish Italian Dutch Portuguese and Japanese a programmable speed dial list that allows you to store up to 104 entries a programmable call log that supports up to 100 entries including calling party name and number when available for incoming calls and allows you to specify the call type that is answered or unanswered incoming calls and outgoing calls that is logged customizable call appearance feature button labels that allow you to change the labels for the call appearance feature buttons programmed on your call processing system Up to 13 characters can be displayed for each label As soon as you install the 2420 telephone you can take advantage of these powerful features because your telephone is instantly recognized by your call processing system Depending on how it is administered at the call processing system the 2420 telephone can also be moved to another office at your location and begin working without interruption There s no need to wait for reprogramming or technical support Support for Call Center Users To meet the needs of those working in call centers the 2420 telephone offers the following Call Center Mode operation available from the Options Screen this setting changes the stand
6. The Ring Pattern option on the Options screen allows you to choose a personalized ringing pattern for your telephone You can choose from among eight different patterns Note If you receive an incoming call while you are working in the Ring Pattern option screen you are automatically returned to the Home screen to facilitate call handling To select a personalized ringing pattern 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Ring Pattern feature button The Select Ring screen with the current ring pattern is displayed 3 Use lt g and pe or the dialpad to cycle through all eight ringing patterns Note To listen to a specific ring pattern press the Play softkey for a selected ring pattern number 4 Do one of the following e f you want to save the ringing pattern that you have just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without changing the ring pattern press the Cancel softkey e Ifyou want to return to Page 1 of the Home screen without changing the ring pattern press gt Note If you go off hook receive a call or lose power during selection the process is canceled and you must start again Display Contrast The Contrast option on the Options screen allows you to choose a contrast level for your telephone display You can choose from among fif
7. buttons on the 2420 telephone and the EU24 Expansion Module if installed view the labels of the call appearance feature buttons on the call processing system and restore the default labels of all the call appearance feature buttons You can access this screen by pressing the Label softkey at the Home screen Editing Labels You can change the labels of the call appearance feature buttons on your telephone and EU24 Expansion Module if installed These new labels are stored in your 2420 telephone To edit call appearance feature button labels 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Edit softkey The Label Select screen is displayed Note You can use a and gt to locate the label you want to edit 3 Press the feature button on the 2420 telephone or EU24 Expansion Module if installed corresponding to the label you want to edit The Label Edit screen is displayed The New Label field displays the current customized label if any and the System Label fields displays the system default label If you have not yet changed the default label an underscore appears next to the New Label field If you selected a call appearance a letter such as a and a space appear next to the New Label field You can delete the letter and space by pressing q twice If you have already changed the default label an underscore appears after the last letter of the information display
8. call processing system directory by keying in the users name at the dial pad To search the directory for a name 1 Press the Directory button if administered 2 Key in the selected name with dial pad keys last name comma use first name or initial 3 Press the Next button for each successive directory name you wish to see The Next button must be administered by your system manager 4 To search for a new name press the Directory button and go through the above sequence again 5 When you are ready to exit the directory press G 45 To place a call to the name shown on the display 1 Pick up the handset 2 While the name is shown press the Call Disp button if administered or if you do not have a Call Disp button on your set press and then dial the number using the dial pad a Note You can also leave your handset on hook The speakerphone will turn on automatically when you press Call Disp if this system feature is enabled The Inspect feature shows you call related information for an incoming call when you are already active on a call or with this feature you can see who is on hold To use the Inspect feature 1 Press the Inspect button if administered 2 Press the call appearance button in question Information is shown on the display screen you remain connected to the present call 3 To retur
9. can use the speaker to listen to the conversation Note that the operation of this feature is affected by the modules if any installed with your 2420 telephone See Speakerphone on page 12 for details recording capability optional allows you to record conversations while you are assisting a customer requires the 20A stand and 201A module described in Support for Optional Devices 2 Support for Optional Devices Optional devices are available to expand the capabilities of the 2420 telephone They include e 20A Stand Every 2420 telephone comes equipped with a convertible stand that allows you to install the 2420 telephone on your desktop or ona wall You must replace this convertible stand with the 20A stand if you are using a 200A or 201A module e 200A Module Analog U S Adjunct Interface This module provides standard tip ring capabilities allowing you to connect analog devices such as a fax machine to the 2420 telephone e 201A Module Recorder Interface This module allows you to record telephone conversations In addition this module allows you to use two additional headsets via the jacks on the 20A stand e EU24 Expansion Module This module can display up to 24 additional call appearance feature buttons that have been programmed for your call processing system Buttons are displayed in two columns with one column displayed at a time on the EU24 screen For more information see the documents that are
10. indicated by lt icon to the right of Insert Mode in the lower right corner of the screen display use a to move the cursor to the left without erasing characters For example you can press sg to insert an area code in front of an existing telephone number in a saved entry To turn Insert Mode on and off press its associated button on the Edit Name Number screen Note that when you first access the Edit Name screen Insert Mode is off Entering Characters Keep in mind that each time you press a key on the dialpad the alphabetic character associated with the key is shown on the screen display In some cases you may need to press the same key repeatedly to select other alphabetic characters For example to enter Jack e Press 5 for J This first letter is automatically entered as an uppercase letter All of the following characters in the word appear in lowercase e Press 2 for a Then press j to advance the cursor e Press 2 three consecutive times for c e Press 5 twice for k Note that you must use j if the next character you want to enter uses the same key as the character you just entered for example the characters a and c are both entered using the 2 key 17 Dialing Conventions It is important that you observe the following conventions as you enter speed dial numbers e You can enter telephone numbers up to 20 characters long including special characters and space
11. lamp is not working properly See Chapter 21 Features and Technical Reference of the Administrator s Guide for Avaya MultiVantage Software Document No 555 233 506 for Message button programming information 14 The Speed Dial Screen Using the Speed Dial screen you can store up to 104 speed dial entries in the personal directory of your 2420 telephone You can access this screen by pressing the SpDial softkey at the Home screen Note The personal directory containing your speed dial entries of numbers you call frequently is stored in your 2420 telephone The personal directory is separate from the Directory feature which resides on the call processing system The Directory feature which is administered by your system manager allows any call processing system user to search for the extension of another user in the call processing system directory For more information about the Directory feature see Using Display Features on page 45 When you have created a speed dial list the Speed Dial screen displays the saved entries in alphabetical order A single page displays eight entries You can make a call directly from this screen by pressing the button associated with a displayed entry Figure 3 shows a sample Speed Dial screen Eime Loui Jane Mary Q Jim Patty amp o John Pete r0 Select name to CALL or Choose action below Edit Delete ponc PFT FIGURE 3 Sample Speed Dial
12. screen display language 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Language feature button The Select Language screen is displayed 3 Press the button next to the language in which you want text displayed The screen text is redisplayed in the language you have selected 4 Do one of the following e If you want to return to the Options screen press the Done softkey e If you want to return to Page 1 of the Home screen press p Your language selection is saved 7 39 Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone or has supplied you with the required feature access codes Abbreviated Dialing Automatic Dialing AD The Abbreviated Dialing AD feature allows you to store selected telephone numbers for quick and easy dialing Each number can be a complete or partial telephone number an extension number or a trunk or feature access code and can contain up to 24 digits Abbreviated Dialing offers four possible types of lists Personal Group System and Enhanced and you can have a total of three lists Of these three lists you can have only one System List and one Enhanced List You program numbers on a Personal List numbers on Group Lists are programmable by the controller of the list System Lists and Enhanced Lists are programmable only by the system manager
13. send all calls except priority calls and automatic callbacks immediately to coverage 1 Press the Send Calls button while on hook or Dial the Send All Calls access code while off hook 2 Listen for confirmation tone Note You hear confirmation tone only when you use a feature access code To cancel Send All Calls 1 Press the Send Calls button again while on hook or Dial the Send All Calls cancel code while off hook 2 Listen for confirmation tone 43 Whisper Page The Whisper Page feature allows you if you have appropriate permissions to make an announcement to a person at another extension currently on another call Only the person at the other extension hears the announcement the other person on the call cannot hear the message To make an important announcement such as an incoming call to someone at another extension busy on another call 1 Press the Whisper Page button or Dial the Whisper Page access code Both people on the other call hear a beep The person whom you have called can press the Whisper Answer button which forms a two party speaking path with your telephone The other call is put on hold and that person cannot hear your conversation 2 Speak with the person you have called Note If the person whom you have called is not using the telephone at the time you activate Whisper Page the call is converted to a normal call Note Any person in the
14. system with the Whisper Answer button administered on the telephone can block Whisper Page calls by pressing the Whisper Off button 44 Using Display Features The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone Call Timer and Timer The Call Timer and the Timer features are used to measure elapsed time on a call The Call Timer feature once activated measures elapsed time automatically on all calls until you turn off the Call Timer feature The Timer feature which you turn on and off manually allows you to determine which calls you want to time on an individual basis Check with your system manager to see if you can use either of these features To use the Call Timer feature to measure elapsed time on telephone calls 1 Press the Call Timer button if administered The Call Timer will measure elapsed time automatically on all calls until you turn off the Call Timer feature 2 When you want to turn off the Call Timer feature press the Call Timer button again To use the Timer feature to measure elapsed time on an individual telephone call 1 Press the Timer button if administered 2 To stop the timer and clear the display press Timer again The elapsed time is displayed for three seconds The Directory feature allows you to search for the extension of another user in your
15. the Cancel softkey e If you want to return to Page 1 of the Home screen without changing the setting press gt Self Test The Self Test option which appears on this screen verifies the operation of the 2420 telephone s lamps and display components It also provides information regarding the 2420 telephone firmware version link status and module status While the telephone is running in self test mode you can continue to make and receive calls using the dialpad and call handling buttons as usual To have the 2420 telephone perform a self test 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Self Test feature button 3 Press and hold the Test softkey to begin the test process 4 Do one of the following e If you want to exit test mode and return to the Options screen press the Done softkey e f you want to exit test mode and to return to Page 1 of the Home screen press i gt 36 Display Mode Call Center Mode When the 2420 telephone is first installed it is set to display 8 call appearance feature buttons per screen page The Display Mode option on the Options screen allows users particularly those working in Call Centers to choose an alternate display of 12 call appearance feature buttons on each of the first two screen pages To set the Display Mode option 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press t
16. using any of these features return to Page 1 of the Home Screen by pressing Status Icons The icons displayed on the call appearance feature buttons of your 2420 telephone are explained in the following table These icons replace the functionality of the green LEDs and equivalent flash rates Icon Definition Ringing An incoming call is waiting to be answered A See Tones and Their Meaning on page 47 for information about the corresponding audio alert Active The call you are currently handling On hold A call tl hold Er call currently on hold T On soft hold A call put on hold during a transfer or conference b Feature Feature on left side of the display currently active is active 4 Feature Feature on right side of the display active currently is active Feature Your request is being processed but is not pending immediately available In addition the following icons are displayed in certain feature specific applications Status Icons for Feature Specific Applications Icon Definition Feature Used by the Call Center Q Time feature status A Feature Used by the Call Center Aux Work feature A status v Feature Used by the Call Center Service Observing vy status feature Call Handling Features The procedures in this section assume that you are performing call handling with the Home screen displayed on the 2420 telephone In addition to common procedure
17. AVAYA 2420 Digital Telephone User s Guide 555 250 701 Issue 2 November 2002 NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no responsibility for any errors Changes or corrections to the information contained in this document may be incorporated into future issues HEARING AID COMPATIBILITY The 2400 Series telephones are Hearing Aid Compatible HAC when the Automatic Gain Control is disabled and thus all units have HAC printed on them YOUR RESPONSIBILITY FOR YOUR SYSTEM S SECURITY Avaya Inc does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Avaya Inc will not be responsible for any charges that result from such unauthorized use Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges TRADEMARKS DEFINITY is a registered trademark of Avaya Inc MultiVantage is a trademark of Avaya Inc OBTAINING PRODUCTS To learn more about Avaya Inc products and to order any of these products access the Avaya web site at www avaya com THE CE MARK If the CE mark is affixed to this equipment
18. Call Log 2 4 22 hence scence eesae eed eeeest 25 The Label Action Screen 000s eee eens 27 Working in the Label Action Screen 28 Managing Your Call Appearance Feature Button Label icici eee eee BEE Eee ee ee Bek 29 The Options Screen 0 0c cece eee eee eee 32 Working in the Options Screen 055 33 Selecting Personalized Options 0055 34 Using Selected Voice Features 20005 40 Using Display Features 00 0c cece eee eee Tones and Their Meaning 0000eeeeeeeee ile ee a ee ee ee Overview The 2420 Digital Telephone is a multi line digital telephone for use with an Avaya MultiVantage software 1 1 or later It is designed to put convenient features and capabilities at your fingertips including an easy to read screen that allows you to view call appearance feature button labels the call log speed dial lists and call identifier information a flexible call appearance feature button display that allows you to choose between an 8 or 12 button label format and eliminates the need for paper button labels Up to 24 additional call appearance feature buttons for your call processing system can be displayed on the optional EU24 Expansion Module see Support for Optional Devices on page 3 a customizable interface that allows you to create personal speed dial lists to specify the call types you want to appear in the call log to select
19. Dial screens adding editing and deleting speed dial entries you cannot use the telephone dialpad for dialing 16 Managing Your Speed Dial List Using the Speed Dial screen you can store up to 104 speed dial entries in your personal 2420 telephone directory You can access this screen by pressing the SpDial softkey at the Home screen When you have created a speed dial list the Speed Dial screen displays the saved entries in alphabetical order A single page displays eight entries You can add entries delete entries and make changes to saved entries in your personal speed dial list using the softkeys displayed at the bottom of the screen You can also save Call Log entries to your Speed Dial List Quick Access to Speed Dial Entries When you access your speed dial list to select edit or delete entries you can use the index feature to locate a specific entry quickly For example press 1 on the dialpad to move directly to the beginning of the list You can use keys 2 through 9 on the dialpad to locate entries beginning with the letters that correspond to these keys For example press 3 to locate the first entry that begins with the letter D If no entries begin with the letter D then the first entry that begins with the letter E is selected Insert Mode After you select a speed dial entry for editing you can use the Insert Mode while you are working in the Edit screen When Insert Mode is enabled as
20. E Jane King 732 555 7866 D 2 Mary Smith 732 555 3322 3 John Jetzt 72488 D14 Patty Yee 908 555 1738 Use lt gt to scroll Select entry to view details Done aoe ae FIGURE 4 Sample Call Log Summary Screen 21 The most recent call is displayed in the top most position of the first page When the log is full that is 100 calls the log automatically deletes the oldest call information to allow for continuous logging without interruption In addition you can delete specific entries from the Call Log Detail screen Note Every time you access the Call Log Summary screen to view the information in the call log the counter displaying new calls is reset to 0 To view more information such as the date and time for a specific entry in the log summary press the button associated with the entry to access the Call Log Detail screen Working in the Call Log Summary Screen Working in the Call Log Summary Screen To Press View information about a The button associated with the entry specific log entry View the next page of call log p gt entries View the previous page of call q log entries Return to the Home screen in The Done softkey which you were working previously Return to Page 1 of the Home Cai at any time screen 22 Call Log Detail Screen The Call Log Detail screen which is accessed from the Call Log Summary screen allows you to e View additiona
21. Forwarding 40 41 call handling buttons 5 call handling features 10 call identification 21 call identification displays 8 49 Call Log saving entries 26 setting up 35 viewing 25 Call Log Detail screen 23 24 Call Log feature 25 Call Log screens 21 Call Log Summary screen 21 22 Call Park 41 Call Pickup 42 Call softkey 25 Call Timer 45 call type 23 calls answering 10 conferencing 14 holding 11 making 10 redialing 11 speakerphone 12 Speed Dial 11 transferring 13 Case softkey 19 29 checklist 6 Conference feature 14 Contrast feature button 34 D deleting entries 20 deleting Speed Dial List entries 20 dialing conventions 18 dialpad 5 Directed Call Pickup 42 Directory 45 Directory feature 15 display contrast 34 display contrast level 38 display features 45 Call Timer 45 Directory 45 Inspect 46 Display Mode feature button 37 Display Mode option 37 E editing Speed Dial entries 19 Erase All feature button 38 Erase All option 38 Erase softkey 38 EU24 Expansion Module 3 Exit button 5 F feature 15 42 feedback tones 47 G Group Listen feature 2 H headset button 5 headsets supported 2 Hold feature 11 Home screen 7 navigating pages 8 I index feature 17 Insert Mode 17 Inspect 46 50 L Label Action screen 27 navigating 28 Label softkey 27 Labels 29 Language feature button 39 Language opti
22. Screen In addition to placing calls from the Speed Dial screen you can add entries delete entries and make changes to saved entries in your personal speed dial list using the softkeys displayed at the bottom of the screen See Managing Your Speed Dial List on page 17 for more information 15 Working in the Speed Dial Screen Working in the Speed Dial Screen To Press Place a call to a displayed entry and return to the current Home screen The button associated with the entry list View the next page of speed dial p entries View the previous page of speed lt lt dial entries Add an entry to the speed dial The Add softkey Change information stored in the speed dial list The Edit softkey Delete an entry from the speed dial list The Delete softkey Return to the Home screen in which you were working previously Return to Page 1 of the Home screen The Done softkey see Note below CHD at any time Note After you access specific screens to manage your speed dial entries the softkeys displayed at the bottom of the screen change to reflect the activities that you can perform For example when you access the Edit screen you can choose from the Add Delete and Done keys The Edit and Delete softkeys are not displayed though until you have saved at least one entry in your personal speed dial list Note Keep in mind that whenever you are working in the Speed
23. To See Understand call appearance feature button displays The Home Screen on page 7 Change call appearance feature button layout by enabling Call Center mode The Options Screen on page 32 Handle calls that is answer and make calls hold calls transfer calls redial numbers set up conference calls etc Call Handling Features on page 10 Understand your personal directory vs the call processing system Directory feature The Speed Dial Screen on page 15 Create and maintain a Speed Dial List Managing Your Speed Dial List on page 17 Make Speed Dial calls Call Handling Features on page 10 Customize the labels of the call appearance feature buttons Managing Your Call Appearance Feature Button Labels on page 29 Understand the Call Log Summary and Call Detail screens The Call Log Screens on page 21 Change the default Call Log settings Call Log Setup on page 35 View or update information saved in the Call Log Using the Call Log on page 25 Make calls from the Call Log Retrieve voice mail messages Using the Call Log on page 25 Getting Messages on page 14 Check lamp and display component status Self Test on page 36 Change default language ring pattern display contrast display mode visual ring settings Selecting Personalized Options on page 34 Erase
24. all personalized options and restore default settings Selecting Personalized Options on page 34 The Home Screen The Home screen which consists of three pages displays the available call appearance feature buttons caller ID information the current date and time softkeys and information provided by the Avaya call processing system In general you use the Home screen to perform standard call handling When the 2420 telephone is operating in normal display mode eight call appearance feature buttons are displayed on each page of the Home screen as shown in Figure 2 Note In Call Center Mode 12 call appearance feature button labels are displayed on each of the first two pages of the Home Screen Four call appearance feature buttons with shortened labels rather than softkey labels are displayed at the bottom of pages 1 and 2 The softkey labels are displayed on Page 3 of the Home Screen in Call Center Mode For information about Call Center Mode see Display Mode Call Center Mode on page 37 The date and time information is provided by your call processing system This information is displayed below the call appearance feature button area when the telephone is idle Note After initially plugging in a 2420 telephone or after a power outage it may take several minutes before the time and date appear on the screen If the date and time displayed are incorrect contact your system manager If you program
25. ard display from 8 to 12 call appearance feature button labels When you select this mode the bottom line of the screen display which is used for softkey labels in standard mode can contain four more call appearance feature buttons with shortened labels compatibility with a variety of headsets works with one headset directly connected to the 2420 telephone via an amplifier adapter HIC 1 cord The following headsets are supported Starset top H31 Mirage top H41 Mirage top H41N Supra Monaural top H51 Supra Monaural NC top H51N Supra Binaural top H61 Supra Binaural NC top H61N Encore Monaural Voice Tube H91 Encore Monaural NC top H91N Encore Binaural Voice Tube H101 Encore Binaural NC top H101N Tristar Voice Tube top H81 Tristar Noise Canceling top H81N Duoset Supra Starter Voice Tube H141 Headband only Duoset Supra Starter NC Noise Canceling top H141N Headband only Duoset Earset Starter Voice Tub top H141 Earhooks only Duoset Earset Starter NC Noise Canceling top H141N Earhooks only Duoset Starter Special VT Voice Tube top H141 Headband amp Earhooks Duoset Starter Special NC Noise Canceling top H141N Headband amp Earhooks support for the Group Listen feature when this feature is programmed you can use the handset or headset and speaker of the 2420 telephone simultaneously While you re assisting a customer via the headset your supervisor
26. ards all your calls to another extension or to an outside number depending on your system To temporarily redirect all calls to an extension or outside number of your choice 1 Press the Call Fwd button if administered while on hook or off hook or Dial the Call Forward feature access code while off hook Note If you have console permission next dial the extension number whose calls are to be forwarded receive dial tone 2 When you hear dial tone dial the extension or number where calls will be sent 3 When you hear confirmation tone hang up To cancel Call Forwarding Press the Call Fwd button again while on hook or Dial the Call Forward cancel code while off hook Call Park The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension To park a call at your extension for retrieval at any extension when a Call Park button is administered 1 Press Call Park 2 Hang up To park a call at your extension for retrieval at any extension when a Call Park button is not administered 1 Press COD 2 Enter the Call Park feature access code 3 When you hear confirmation tone hang up To retrieve a parked call from another extension 1 Pick up the handset or press Ci gt 2 Dial the Answer Back feature access code 3 When you hear a dial tone dial the extension at which you parked the call If returning to a call parked at your telephon
27. ayed 4 Exit button gt Pressing this button returns you fo the first page of the Home screen 9 Headset button C For activating a headset connected to the 2420 telephone The light associated with this button turns on when the headset is active 10 Mute button CED For turning off the microphone handset headset or speaker When the Mute feature is active the associated light turns on and the person at the other end of the call cannot hear you 5 Arrow keys lt P gt Depending on the current screen display you can use these keys to move between screen pages to cycle through Call Log and Speed Dial entries and to move the cursor during data entry 11 Volume control buttons For adjusting speaker handset headset or ringer volume depending on which component is in use 6 Message lamp This lamp is lit when a message has arrived in your voice mailbox When you set this lamp to Visual Ring it flashes to alert you to incoming calls You can retrieve messages using the gt lt button 12 Call handling buttons For call handling activities See Call Handling Features on page 10 for more information 2420 Telephone User Checklist The remainder of this guide contains procedures for using specific screens features and keys on the 2420 telephone The following table directs you to sections explaining specific activities you may want to perform
28. ct the Answered call type and change the Yes No setting with a single button press 4 Do one of the following e If you want to save the selections that you have just made press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without saving your entries press the Cancel softkey e If you want to return to Page 1 of the Home screen without saving your entries press 3 gt Note If you press the Save softkey to change the settings all entries that do not match the call types you have just specified will be deleted from the call log 35 Visual Ring The Visual Ring option on the Options screen allows you to choose a visual alert for incoming calls When you enable this option the telephone rings and the lamp above the 2420 display area flashes when an incoming call arrives To set the Visual Ring option 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Visual Ring feature button The Visual Ringing Alert screen is displayed 3 Press the Yes No softkey or press button 6 to indicate whether you want Visual Ring enabled 4 Do one of the following e f you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without changing the setting press
29. d Options Viewing the Call Log To view the list of all calls recorded in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Use a and pe to scroll through the Call Log Summary pages 3 To view information about a specific entry press the button corresponding to the entry The Call Log Detail screen for this entry is displayed 4 Press to return to the Home screen Making Calls from the Call Log To make a call to an entry in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Use a and pp to scroll through the Call Log Summary pages 3 When you locate an entry you want to call press the button corresponding to the entry The Call Log Detail screen for this entry is displayed 4 Press the Call softkey to make the call Note You can make calls directly to extensions using this method To call outside numbers go off hook and dial the necessary code for example 9 for a local or seven digit call or 9 and 1 for a 10 digit call Then press the Call softkey to make the call Saving a Call Log Entry to Your Speed Dial List To save an entry in the Call Log to your Speed Dial List 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed Use lt g and p gt to scroll through the Call Log Summary pages When you locate an entry you want to save press t
30. e dial your own extension Call Pickup and Directed Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group If you can use the Directed Call Pickup feature you can pick up a call ringing at a specific extension without the extension being a member of your pickup group To answer a call placed to a member of your pickup group when your telephone is idle Press the CallPickup button if administered or Dial the Call Pickup access code Called telephone stops ringing and you are connected to the ringing call To pick up a call directly for someone else in your office Note Again the Directed Call Pickup feature is designed for covering calls for associates while they are away from their desk In this case you do not have to be a member of the same pickup group 1 Press the DirCall PkUp button or Dial the Directed Call Pickup access code 2 Dial the extension of the ringing telephone Called telephone stops ringing and you are connected to the ringing call Leave Word Calling The Leave Word Calling LWC feature leaves a message for a person at another extension to call you back The called party will be able to dial the message service for example an attendant AUDIX or other voice mail system a covering user etc to retrieve a short standard message which gives your name and extension the date and time you called and the numbe
31. earance feature buttons or Call Center mode 12 call appearance feature buttons language English German Deutsch French Frangais Spanish Espa ol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanese Katakana erase all personal settings except contrast level stored Call Log speed dial entries and customized labels and return the 2420 telephone to its default settings A sample Options screen is shown in Figure 7 S Ring Pattern Self Test G contrast Display Mode Log Setup Erase Alle Cc gt Visual Ring Language Select OPTION above Done ae ae ab ae FIGURE 7 Sample Options Screen 32 Working in the Options Screen Working in the Options Screen To Press Select an option The associated button Return to the Home screen in The Done softkey which you were working previously Return to Page 1 of the Home CED at any time screen Note If you press j a second screen is displayed that allows you to enable and disable the Automatic Gain Control AGC feature for the handset headset or speakerphone t is strongly recommended that you leave the default settings unchanged however hearing aid users may benefit from disabling the AGC feature for the handset Changing the default settings can adversely affect audio quality See your system manager for more information 33 Selecting Personalized Options Ring Pattern
32. ed in the New Label field 4 Using the dialpad edit the label You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between first and last names If you are entering special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters 29 5 When you are done making changes do one of the following e To save your entries and return to the Label Select screen press the Save softkey e To return to the Label Select screen without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen without saving your entries Col press 4 gt 6 Repeat Steps 3 through 5 to edit more labels Viewing the Default Labels You can view the default labels for the call appearance feature buttons on the call processing system To view the default labels 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Inspect softkey The Label Inspect screen is displayed showing the default labels for the 2420 telephone If an EU24 Expansion Module is installed the default labels are also displayed on the EU24 Expansion Module 3 Use lt g and pg t
33. ens The 2420 telephone can store up to 100 entries in the Call Log By default all new calls are logged and the number of new calls is displayed below the date and time on your 2420 telephone see The Home Screen on page 7 Note When power to the telephone is interrupted all entries in the Call Log are erased You can disable the Call Log or specify certain call types you want logged using the Log Setup option on the Options screen see The Options Screen on page 32 Two screens allow you to view Call Log information e The Call Log Summary screen e The Call Detail screen The Call Log Summary Screen The Call Log Summary screen which is accessed by pressing the Log softkey on the Home screen displays the following call identification information e For incoming calls calling party name and telephone number if this information is available from the call processing system Note that the caller s name may be abbreviated if it is longer than 16 characters e For outgoing calls the telephone number that is the digits that you entered on the 2420 telephone dialpad If you used the speed dial list to make a call speed dial entry name and number are displayed in the log Note Outgoing calls made using the Cie or other abbreviated dialing buttons cannot be logged Each page of the Call Log Summary screen can display four entries see Figure 4 You can use a and p to page through all logged calls
34. g m coverage One short burst of tone indicates your call will be sent to another extension to be answered by a covering user ss dial A continuous tone indicates dialing can begin 7 intercept An alternating high and low tone time out indicates a dialing error a denial of the service requested or a failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit nas mm recall dial Three short bursts of tone followed by a steady dial tone indicates the feature request has been accepted and dialing can begin PLL reorder A fast busy tone repeated 120 times a minute indicates all trunks are busy m m ringback A low pitched tone repeated 15 times a minute indicates the number dialed is being rung 48 Index Numerics 200A Module Analog U S Adjunct Interface 3 201A Module Recorder Interface 3 20A Stand 3 2420 telephone display features 45 feedbacktones 47 personal directory 15 ringing tones 47 supported languages 39 2420 telephone components 4 2420 telephone display 5 A Abbreviated Dialing 40 AD button 40 adding Speed Dial entries 18 AGC feature 33 arrow keys 5 Automatic Dialing 40 Automatic Gain Control feature 33 B buttons 5 C call appearance displays 8 call appearance feature buttons 5 8 call center features 2 Call Center Mode 2 7 37 button displays 37 Call
35. g 42 Send All Calls 43 Whisper Page 44 volume control buttons 5 Ww Whisper Page 44 52
36. g system erase the labels you modified for the call appearance feature buttons and restore the default labels from the call processing system The Label Action screen is shown in Figure 6 oH aS o IS So i Choose action below Edit Inspect Restore oe ae os a ee FIGURE 6 Label Action Screen 27 Working in the Label Action Screen Working in the Label Action Screen To Press Change the label of a call The Edit softkey appearance feature button View the system default labels The Inspect softkey for the call appearance feature buttons Delete the customized labels of The Restore softkey all the call appearance feature buttons and restore all the system default labels Return to the Home screen in The Done softkey see Note below which you were working previously Return to Page 1 of the Home gt gt at any time screen a Note After you access specific screens to manage the labels of your call appearance feature buttons the softkeys displayed at the bottom of the screen change to reflect the activities that you can perform Note Keep in mind that whenever you are changing the labels of call appearance feature buttons in the Label Select screen you cannot use the telephone dialpad for dialing 28 Managing Your Call Appearance Feature Button Labels Using the Label Action screen you can customize the labels of the call appearance feature
37. he Display Mode feature button The Display Mode screen is displayed 3 Press the Yes No softkey or press the button to the right of the setting to indicate whether you want Call Center mode enabled 4 Do one of the following e If you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without changing the setting press the Cancel softkey e If you want to return to Page 1 of the Home screen without changing the setting press CHD Note When Call Center mode is enabled call appearance feature buttons 1 through 4 appear on the left side of the display Call appearance feature buttons 5 through 8 are displayed down the right side On the first screen page labels for call appearance feature buttons17 through 20 are displayed with shortened labels along the bottom of the screen In Call Center mode the labels for call appearance feature buttons 21 through 24 are displayed along the bottom of the second screen page These button labels are repeated in order on the third screen page with the softkey labels displayed at the bottom of the screen 37 The Erase All option on the Options screen allows you to erase all of the personalized settings and reset the 2420 telephone to its default settings This option erases your customized call appearance feature button labels and all entries saved in you
38. he button corresponding to the entry The Call Log Detail screen for this entry is displayed Press the Save softkey The Edit Name screen is displayed showing the name and number information from the Call Log Do one of the following e To save the entry to your Speed Dial List as shown on the current screen press the Save softkey To edit the telephone number to include a code required to access an outside line for example 9 press the feature button to the left of the Number field twice Then make your changes using Insert Mode When you are done entering changes press the Save softkey The entry is saved to your Speed Dial List Deleting a Call Log Entry To delete an entry from the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed Use a and pe to scroll through the Call Log Summary pages When you locate an entry you want to delete press the button corresponding to the entry The Call Log Detail screen for this entry is displayed Press the Delete softkey The entry is deleted from the Call Log 26 The Label Action Screen The Label Action screen which is accessed by pressing the Label softkey at the Home screen allows you to e customize the labels for the call appearance feature buttons programmed on the call processing system view the default labels for the call appearance feature buttons programmed on the call processin
39. ialing the number to which the call is to be transferred and then hanging up To cancel an attempted transfer press the original call appearance If your system has auto hold activated use Ct to cancel a transfer so that the potential transfer recipient is not left on hold 13 Conference The Conference feature allows you to conference up to six parties including yourself on a call To add another party to a call 1 Press C O 2 When you hear dial tone dial the number of the person you want to add to the call 3 Wait for an answer 4 To add the person to the call press CTC again If the called party does not answer or does not want to join the conference press C gt Then you can return to the held call by pressing its call appearance button 5 Repeat Steps 1 through 4 for additional conference connections To add a held call to an active call 1 Press CKO 2 When you hear dial tone press the call appearance button corresponding to the held call 3 Press C again To remove the last person added to the conference call 1 Make sure that the conferenced call appearance is selected 2 Press C D Getting Messages Your Message lamp turns on when a caller has left a message for you Press the gt lt button to retrieve your messages and follow the prompts Note Certain features must be programmed by your system manager to activate the Message button Please see your system manager if the message
40. in that field The feature button at the top of the left column returns you to the Edit Name screen 7 When you are done making changes do one of the following e To save your entries and return to the Edit screen press the Save softkey e To return to the Edit screen without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen without saving your entries press gt gt 8 Repeat Steps 3 through 7 to edit more entries Deleting Speed Dial Entries You can delete any of the speed dial entries saved in your personal 2420 telephone directory To delete stored speed dial entries 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed Press the Delete softkey The Delete screen is displayed Press the feature button corresponding to the entry you want to delete Note If the entry you want to delete is not displayed on the current screen page use a and j to cycle through the speed dial list You can also use the index feature to move to the page containing the entry The DELETE this entry prompt is displayed Do one of the following e To delete the selected entry press the Yes softkey e To return to the Delete screen without deleting the entry press the Cancel softkey e To return to Page 1 of the Home screen without deleting the entry press gt Repeat Steps 3 through 4 to delete more entries 20 The Call Log Scre
41. included with each device Safety Information Your 2420 telephone has been manufactured according to industry standards for quality and safety assurance When using your telephone follow recommended safety precautions to reduce the risk of fire electric shock and personal injury See the 2420 Installation and Safety Instructions that were packaged with your telephone 2420 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2420 telephone screen display buttons and programmable features FIGURE 1 2420 Telephone Components Table 1 describes the 2420 telephone components presented in Figure 1 TABLE 1 The 2420 Telephone Components The following items correspond to the numbers in Figure 1 1 Call appearance feature buttons For accessing incoming outgoing lines and programmed features An underscore indicates the currently selected call appearance 7 Dialpad Standard 12 button pad for dialing telephone numbers 2 Display This area shows the Home Speed Dial Call Log and Options screens 8 Speaker button Cd gt For accessing the built in two way speakerphone The light associated with this button turns on when the speakerphone is active 3 Softkeys These keys allow you to perform specific functions The functions available and the corresponding softkey labels change according to the screen displ
42. l information such as call type and the date and time that the call was processed e Make a call to the entry displayed directly from this screen see Using the Call Log on page 25 A sample Call Log Detail screen is shown in Figure 5 E1 Un Answered D Name Patty Yee G Number 908 555 1738 G Time 12 34pm 3 29 02 CALL LOG Choose action below Call Delete Done Save FIGURE 5 Sample Call Log Detail Screen The number displayed in the upper left corner of the screen indicates the position of this call in the log summary The call type that is Answered Un answered or Outgoing is displayed in the upper right corner 23 Working in the Call Log Detail Screen Working in the Call Log Detail Screen To Press Make a call to the entry The Call softkey displayed View the next call log entry p gt View the previous call log entry lt q Remove the selected entry The Delete softkey Save the selected entry as a The Save softkey speed dial entry Return to the Home screen in The Done softkey which you were working previously Return to Page 1 of the Home gt at any time screen 4 24 Using the Call Log The Call Log feature is factory set to record answered unanswered and outgoing calls For information on disabling the Call Log or changing the call types you want logged see Call Log Setup on page 35 in Selecting Personalize
43. n to the held call press CED and then the call appearance button of the held call 46 Tones and Their Meaning Note The tables below describe the defaults for each ringing and feedback tone Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system Ringing Tones are produced by an incoming call Ringing Tones Rings Meaning E 1 ring A call from another extension m m 2 Tings A call from outside or from the attendant 3 rings A priority call from another extension or from an Automatic Callback call you placed ring ping A call redirected from your telephone to half ring another because Send All Calls or Call Forwarding All Calls is active Feedback tones are those which you hear through the handset headset or the speaker Feedback Tones Tones Meaning in busy A low pitched tone repeated 60 times a minute indicates the number dialed is in use call waiting A ringback tone with lower pitched signal at ringback the end indicates the extension call is busy and the called party has been given a call waiting tone If you hear this tone you may wish to activate Automatic Callback confirmation Three short bursts of tone indicates a feature activation or cancellation has been accepted continued on next page Feedback Tones continued Tones Meanin
44. o have the 2420 telephone make a call automatically Do any of the following e Press ED to have the 2420 telephone dial the last number that you dialed e Access the Call Log and initiate a call to a specific entry See Using the Call Log on page 25 for more information e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dial on page 11 10 Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory See the procedures in Managing Your Speed Dial List on page 17 for creating and maintaining your personal 2420 telephone directory To make a call to a personal directory entry using the Speed Dial feature 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed 2 Press the button next to the entry you want to call If the entry you want is not displayed on the current page use gq and p to cycle through the entries The 2420 telephone dials the number for you The Hold feature puts a call on hold until you can return to it To put a call on hold Press gt To return to the held call Press the call appearance button of the held call Note Your system manager may have administered the Unhold feature In this case you can return to the held call by pressing 2 Redial The Redial or Last Number Dialed feature automaticall
45. o scroll through the Label Inspect screen pages on the 2420 telephone If an EU24 Expansion Module is installed use the Alternate Display button on the EU24 Expansion Module to view its default labels 4 Do one of the following e To return to the Label Action screen press the Done softkey e To return to Page 1 of the Home screen press gt 30 Restoring the Default Labels You can delete the custom labels you created for the call appearance feature buttons and restore the default labels from the call processing system To restore the default labels 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Restore softkey The Label Restore screen is displayed 3 Press the Erase softkey The Confirm Erase All prompt is displayed 4 Do one of the following e To erase the custom labels and restore the default labels press the Erase softkey e To return to the Label Action screen without erasing the custom labels and restoring the default labels press the Cancel softkey e To return to Page 1 of the Home screen without erasing the custom labels and restoring the default labels press gt D 31 The Options Screen The Options screen which is accessed by pressing the Option softkey at the Home screen allows you to set your preferences for the following ring pattern screen contrast log setup visual ring self test display mode normal display mode 8 call app
46. on 39 Last Number Dialed feature 11 Leave Word Calling 42 Log Setup feature button 35 Log Setup option 35 Log softkey 26 M Message lamp 5 14 message retrieval 14 message service 42 Mute button 5 N navigating 22 24 O Option softkey 32 34 optional devices supported 3 options 34 Call Center Mode 37 Call Log setup 35 display contrast 34 Display Mode 37 Erase All 38 Language 39 ring pattern 34 Self Test 36 Visual Ring 36 Options screen 32 navigating 33 overview 1 P personal directory 15 18 personal directory calls 11 personalized options 34 Play softkey 34 R Redial feature 11 ring pattern 34 Ring Pattern feature button 34 ringing 47 ringing tones 47 S safety information 3 saving Call Log entries 26 screen 34 Self Test feature button 36 Self Test option 36 self test mode 36 Send All Calls 43 softkeys 5 speaker button 5 speakerphone calls 12 speakerphone feature 12 Speed Dial List 17 20 adding entries 18 editing entries 19 index feature 17 saving entries from Call Log 26 Speed Dial screen 15 navigating 16 status icons 9 T Test softkey 36 Timer 45 tones feedback 47 Transfer feature 13 trunk identifier 8 U user checklist 6 V Visual Ring feature button 36 Visual Ring option 36 voice features Abbreviated Dialing 40 Call Park 41 Call Pickup 42 Leave Word Callin
47. p Listen feature if administered in which the handset or headset and the speaker are active at the same time While you are active on the handset or headset press C1 gt Note When the 201A Recorder Interface Module is installed with the 2420 telephone and administered to use the headset jacks on the 20A you cannot use the Group Listen feature in which the headset and speaker are active simultaneously In this case you can use the handset and the speaker 12 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 2 3 Note While on a call press gt When you hear dial tone dial the number to which the call is to be transferred Do one of the following To transfer the call without announcing it press CoD again and hang up can The transfer is complete e To announce the call before transferring it wait for the called party to answer Go to Step 4 When the called party answers announce the call If the line is busy or if there is no answer press Ct Then you can return to the held call by pressing its call appearance button Press CoD again and hang up to complete the transfer The Transfer Completed message is displayed Your system manager may have administered the Transfer on Hang up feature In this case you can transfer a call by pressing CeO d
48. r Call Log and Speed Dial List Note The contrast level setting is not changed by the Erase All option To erase all personalized settings 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Erase All feature button The Erase All screen is displayed with a message indicating that the Speed Dial List User Labels and Call Log will be erased and the User Options will be reset to the factory default values 3 Do one of the following e If you want to erase all settings press the Erase softkey The Confirm Erase screen is displayed e If you want to return to the Options screen without erasing any settings press the Cancel softkey e f you want to return to Page 1 of the Home screen without erasing any settings press gt i gt 4 Do one of the following e If you want to erase all settings press the Erase softkey All personalized settings are erased The default settings are restored and you are returned to the Options screen e If you want to return to the Options screen without erasing any settings press the Cancel softkey 38 When the 2420 telephone is first installed it is set to display screen text in English The Language option on the Options screen allows you to choose another language including e German Deutsch e French Fran ais e Spanish Espa ol e Italian Italiano e Dutch Nederlands e Portuguese Portugu s e Japanese Katakana To select a
49. r of times you called To leave a message after dialing an extension when your call is not answered you hear a coverage or busy tone or you have been put on hold Press the Lwc button if administered and listen for confirmation tone before hanging up Message lamp goes on at the called telephone if so equipped Note If you hear reorder tone the message is not stored try again 42 To leave a message without ringing an extension 1 Press the Lwc button or Dial the Leave Word Calling access code while off hook 2 When you hear dial tone dial the extension and listen for the confirmation tone Message lamp goes on at the called telephone if so equipped 3 Hang up To cancel a Leave Word Calling message Note You cannot cancel a message left for an AUDIX subscriber 1 Press the Cancel LWC button while on hook or off hook or Dial the Leave Word Calling cancel code while off hook 2 When you hear dial tone dial the extension and listen for confirmation tone Note If you hear reorder tone the message is not canceled try again Send All Calls The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system Note that priority calls and automatic callbacks are not redirected by the Send All Calls feature Note Before you can use this feature your system manager must provide a coverage path for your extension To
50. s e You must include the code required to access an outside line for example 9 for external telephone numbers e You can use the Pause softkey to insert a 1 5 second pause It is often useful to include a pause or series of pauses in beeper pager numbers to allow a paging system enough time to answer e You can use the Hyphen softkey to insert hyphens between segments of a telephone number for example 9 732 555 1212 The hyphen may make the number easier for you to read but does not affect dialing Adding Speed Dial Entries You can store up to 104 personal speed dial entries in the 2420 telephone When the maximum number of entries is stored you must delete existing entries before the 2420 telephone allows you to enter new ones To add speed dial entries to your personal directory 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed or if no Speed Dial List already exists the Empty Speed Dial List screen is displayed 2 Press the Add softkey The Edit Name screen is displayed with the Name field underscored Note Ifthe directory is full a message is displayed indicating that your Speed Dial list is full You must delete an existing entry before a new entry can be added See Deleting Speed Dial Entries on page 20 3 Using the dialpad enter the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase
51. s provided in this section refer to the Overview for the Avaya MultiVantage Software 555 233 767 for alternate procedures Answer a call When a call arrives at your 2420 telephone you hear a ringing tone and a blinking bell icon appears on the associated call appearance In addition call identification information is displayed see Call Appearance and Call Identification Displays on page 8 earlier in this guide for details To answer an incoming call Do one of the following e If you are not active on another call answer the call using your handset headset or speakerphone see Speakerphone on page 12 e If you are active on a call already place the active call on hold see Hold on page 11 and then answer the incoming call e If the call appearance for the ringing call is not displayed on the current Home screen page use lt j and p to cycle through the pages Use gt gt to return to Page 1 of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Make a call You can make calls from the 2420 telephone using a variety of methods To make a call manually 1 Go off hook using the handset headset or speaker 2 When you hear dial tone enter the extension or telephone number using the dialpad If you are calling an external number be sure to include the required code for example 9 to access an outside line T
52. teen levels of contrast To select a contrast level 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Contrast feature button The Display Contrast screen is displayed 34 3 Use a and p to adjust the level of contrast Note If an EU24 is connected to your 2420 telephone the display shows the contrast level for the EU24 as well Press the appropriate button to indicate whether you want to adjust the contrast for the telephone or the EU24 4 Do one of the following e To return to the Options screen press the Done softkey e To return to Page 1 of the Home screen press CD The new contrast level is set Call Log Setup The Log Setup option on the Options screen allows you to specify which types of calls will be logged These call types include e Answered incoming e Un answered incoming e Outgoing You can choose to have some none or all of these call types logged Note For information about viewing the Call Log Summary see The Call Log Screens on page 21 earlier in this guide To specify the call types that you want to appear in the Call Log 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Log Setup feature button The Call Log Setup screen is displayed with an underscore displayed in the Yes No setting column 3 Press the appropriate button on the right side of the display For example press button 6 to sele
53. these buttons are identified by default labels a b c etc where a represents call appearance feature button 1 The buttons in the right column run from 5 through 8 If Call Center mode is enabled call appearance feature buttons 17 through 20 identified by default labels q r s t are also displayed with abbreviated labels along the bottom of the screen When you receive or make calls the available call identification information is displayed where the date and time appear when the telephone is idle For example when you dial an extension that number is shown and then replaced by the called party s name and extension The call identification information associated with an extension is provided by the call processing system When a call is received from another extension the caller s name is shown when a call is received from outside the calling number if available OUTSIDE CALL or a trunk identifier is shown One call appearance is underlined at all times When a call arrives at the 2420 telephone the bell icon blinks on the corresponding call appearance see Status Icons on page 9 which is underlined After you answer the call the active call icon is displayed Note If the call appearance is not displayed on the current Home screen page use lt j or gt to locate and answer the appropriate call appearance The display remains in call handling mode until you activate one of the other softkey features After
54. y redials the last extension or outside number up to 24 digits you dialed To redial the last number that you dialed Press HoD 11 Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones may not operate satisfactorily in every environment such as in very noisy locations To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press D 2 Make or answer the call or access the selected feature 3 Adjust speakerphone volume if necessary To raise the volume press the volume control button Ca to lower the volume press the volume control button Cy The display shows the volume level There are eight volume levels If you want to make the speakerphone volume louder you can disable the speakerphone ACG by setting Speaker AGC Enabled to No in the second page of the Options screen When enabled speakerphone AGC automatically adjusts volume levels by increasing low signals and decreasing high signals If you disable the speakerphone AGC low volume levels will not be increased automatically See Working in the Options Screen on page 33 To change from the speakerphone to the handset Pick up the handset and talk To change from the handset to the speakerphone 1 Press cq 2 Hang up the handset To end a speakerphone call Press qD again To use the Grou
55. your 2420 telephone to log new calls the counter displaying this number of new calls appears below the date and time Every time you access the Call Log Summary screen see The Call Log Screens on page 21 to view the information in the call log the counter is reset to 0 E a 206 A Timer i b 206 Abr Program lt D c 206 Call Pickup E Directory SendAllCalls 4 10PM 3 29 02 New Calls 4 SpDial Log Option Label j Soe a a FIGURE 2 Sample Home Screen Page 1 Navigating in the Home Screen Pages Navigating in the Home Screen Pages To Press Move to the next or previous Home lt or P gt respectively screen page Return to Page 1 of the Home screen at any time Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option softkey Access the Label Action screen The Label softkey Call Appearance and Call Identification Displays By default the 2420 telephone has eight call appearance feature buttons per screen page 12 call appearance feature buttons are shown on the first two pages of the Home Screen when Call Center mode is enabled Beginning with the first button in the upper left corner of the 2420 telephone and going down the display identifies the buttons in the left column These buttons are considered call appearance feature buttons 1 through 4 On the display
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