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Avaya 15-601076 IP Phone User Manual

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1. 2410 5410 Phone Page 29 IP Office 15 601076 Issue 06a 16 July 2009 4 Using the Call Log The phone maintains a call log To access press any 7 softkey then press Log This log can store up to 48 entries These can be a combination of incoming answered calls incoming unanswered missed calls and outgoing calls You can select which types of calls are included in the log You can also use call log entries to make return calls or convert the entry into a speed dial for future use Ah WARNING e Calls that are made using pin codes and other information will appear in the call log Either logging of outgoing calls should be switched off or those call logs removed manually See Setting Which Calls are Logged 31 Notes e Only outgoing calls made using the dial pad or a speed dial entry are logged e Whilst in the call log you cannot make calls You can still receive and handle calls using the dial pad key functions When gt Log is pressed a screen similar to the following is displayed 1 INDes 01707564416 INDes 01770564476 11 INDes 01707364476 INDex 0170364476 Estnz s 206 Select entry to view details Missed n ns COutgo More a Extn2is 208 When voupress More Select entry to view details SH All Delete Back Done the menu becomes amp amp a e Missed calls are displayed first You can select from gt InAns or T_ Outgo Alternativel
2. or e Your extension is busy on all Call Appearance keys or e You are away from the office e g when you are on holiday The following options are available for call forwarding e To set the number to which your calls are forwarded dial 07 201 forwarding to 201 in this example e To switch Forward Unconditional On i e not Hunt Group dial 01 The letter D is displayed To switch it off dial 02 e To switch Forward On Busy On dial 03 To switch it off dial 04 To switch Forward On No Answer On dial 05 To switch it off dial 06 e To switch Forward Hunt Group Calls On dial 50 To switch it off dial 51 This setting is for Forward Unconditional only e To Cancel All Forwarding dial 00 Note e Cancelling all forwarding will also cancel any Diverts 57 gt you have set 2410 5410 Phone Page 56 IP Office 15 601076 Issue 06a 16 July 2009 System Features Call Forwarding 8 3 Divert You can divert your calls to another extension using Follow Me Unlike Forward Follow me can only be used to divert calls to another internal extension on the same IP Office Note e If you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number To use Follow Me Here from another extension In this case N is your home extension e Dial 12 N from the extension you are temporarily using e Dial 13 NX to re direct the calls back to your own ext
3. cooooocccnnccccccononcncnnonancnncnconnnncnnnnnnos 16 2 5 OPE Keri ias 17 2 6 OPEC Dial il een 18 DI Medal uranio ad 18 28 MUS dd eS 19 A A Guts cranes aeecsnmeiateataane 19 A fo 1a oo a er Te eR ee een rd A 20 2 ALL COME A A ee 21 2 12 Message nee 21 3 Using Speed Dials 3 1 Adding a New Speed Dial u u00nnne een 25 3 2 Dialling a Speed Dial Number uunn 26 3 3 Deleting a Speed Dial occocccconnnnccncccconcccncnnccnonancnnnnnnss 26 3 4 Editing a Speed Dial esrden a 27 3 5 Converting Logs to Speed DialsS ccccccoooncccnnnno 27 4 Using the Call Log 4 1 Setting Which Calls are Logged 2220000020 31 4 2 Viewing the Call LOGQ coooccccccccccoocnccnnccononcnnncncnnnnos 32 4 3 Making Calls from the Call Log ooo ooccoo 32 4 4 Saving a Call Log Entry to Your Speed Dial List 33 4 5 Deleting a Call Log EnNtry ccccccccoccncconcccnooncnnnnncnanos 33 4 6 Erasing All Logged CallS coccooooncccnnccccconononocononos 33 5 Using Visual Voice 5 T isten Tto VO Ice mall a 37 Senda V O1COM A llista 38 5 3 VolcemallLransier neunten 38 5 4 Changing Your GreetinQ ccooconccncccccnnonnoncccnnnnncnnnnnnos 39 5 5 Changing Your Mailbox Password ooocccccccccooncnnnnnns 39 5 6 EMAI Al Sois 40 6 Changing Options 6 1 Changing Ring OPtiONS ccccoccocccnnncccononcnn
4. e The email option is only available if Voicemail Pro is installed and Voicemail Email has been configured for you 2410 5410 Phone Page 36 IP Office 15 601076 Issue 06a 16 July 2009 Using Visual Voice 5 1 Listen to Voicemail To listen to your Voicemails or your Group Voicemails 1 2 Press Z Voice Press L Listen for your messages or gt lt group name gt for your hunt group messages for example Sales 25 When prompted key in the password If your extension has been configured as a trusted source the password will not be required Note If you do not have the required password contact your administrator You will be presented with the following message categories for your Messages New 5 e Old 7 e Saved 13 Note The total number of messages in each category is displayed in brackets Use the feature key to select the category for example _ New The first message in the selected category will play and the following message handling feature key options are displayed Next Plays next message lt lt rewinds current message by 5 sec gt gt fast forwards current message by 5 sec Pause pauses the current message resumes playing Delete Delete the current message Save Change the current message s category to saved Previous Plays previous message Copy Copy the message to another mailbox or mailboxes If selecting more than one mailbox the entries must be separated
5. AVAYA IP Office 2410 5410 Phone User Guide 15 601076 Issue 06a 16 July 2009 2009 AVAYA All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User
6. CONF Held SSSS Phone Locked Internal calls only Call Forwarding On See Call Forwarding 56 In Group You can enable disable group membership Held Call Shows the number of held calls See Hold Do Not Disturb On See Do Not Disturb 58 gt No User The extension is not currently logged on see No User 11 Out of Hours This is displayed if one or more Hunt Groups is in Out of Hours mode Parked Calls Shows the number of parked calls Twinned The phone is being used as the twin of another phone Disconnected To end the call press rf Speaker or replace the handset Connected You are on a call Conference Call You are part of a conference call displayed on the left hand side of the display See Conference Calls 21 Held You have been put on hold by the connected party Suppressed Code When the Authorization code if required is entered the number you enter is displayed as ssss for security purposes 2410 5410 Phone IP Office Page 12 15 601076 Issue 06a 16 July 2009 Chapter 2 Call Handling 2410 5410 Phone Page 13 IP Office 15 601076 Issue 06a 16 July 2009 2 Call Handling 2 1 Answering a Call When a call arrives at your phone you hear a ringing tone and a blinking bell icon amp appears next to the associated Call Appearance key To answer an incoming call Do one of the following e If you are not active on another call answer the
7. 3 Press L gt Ring Options and set Flash Message Lamp to Yes or No When set to Yes the Message lamp will flash when you receive a call To automatically show the call handling screen 1 To exit any other mode press IE Exit then press any _ below the display 2 Press T Option 3 Press gt Ring Options and set Show Phone Screen to Yes or No If set to Yes then when you are setting up using Speed Dial Call Log etc you will be automatically returned to the call handling screen when you receive a call 2410 5410 Phone Page 42 IP Office 15 601076 Issue 06a 16 July 2009 Changing Options Changing Ring Options 6 2 Adjusting the Display Contrast You can adjust the contrast level on the phone display You can choose from among fifteen levels of contrast To adjust the display contrast Press IL EXIT to exit any other mode then press any E below the display Press lt _ gt Option Press gt Contrast A menu with the current contrast setting is displayed To adjust the level of contrast press WM and Br ne ye YL R When the contrast is set as required either e Toreturn to the Options menu press T Done or e To return to the call handling screen press f EXIT 6 3 Call Log Setup Through the lt _ Option menu you can specify which types of calls should be included in the phone s call log See Setting Which Calls are Logged 31 6 4 Miscellaneous The Miscellaneous option only contains o
8. 42 gt A Previous Next Page Move through the different pages of the call handling speed dials and call log screens Also used to move the cursor during data entry e MESSAGES Access your mailbox Call Handling Buttons HOLD Red button used to place a call on hold SL TRANSFER Transfers a call to another phone CCC CONFERENCE Sets up conference calls with more than one other person DROP Drops the current call or if on a conference call drops the last person to join the conference se REDIAL Redials the last number dialed or displays the last 6 numbers dialed from the phone depending on configuration via the Options menu Dial Pad Standard 12 button pad for dialling phone numbers a Volume Controls Adjusts the speaker handset headset or ringer volume depending on which is currently in use Handset and Headset Sockets Used for connection of the handset and optional headset MUTE Turns the microphone on off When in use the associated light is on and the caller cannot hear you b HEADSET Switches from handset to headset The light associated with this button turns on when the headset is active rf SPEAKER Access the speakerphone The light associated with this button turns on when the speakerphone is 2410 5410 Phone Page 7 IP Office 15 601076 Issue 06a 16 July 2009 active Note that while the speakerphone is active the handset is muted 12 IE EXIT Returns you to the main call h
9. assigned to each L gt and TI To move between the pages of display keys press and Mr 7 To select the display key against which to program the new function press L gt or 2 Caution Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system 8 If the display slot is not already used the display shows BUTTON PROGRAMMED e To end programming press EXIT e To continue programming other functions press gt Cont 9 If the display slot already has a programmed function the display shows FEATURE ON BUTTON Press Mi or until Repla Keep and Delet are shown along the right hand edge of the display e Press Repla gt to replace that existing function with the one just programmed BUTTON PROGRAMMED is displayed e To keep the existing function and forget the function just programmed press Keep T e To delete the existing function and forget the function just programmed press Delete 2410 5410 Phone Page 52 IP Office 15 601076 Issue 06a 16 July 2009 Function Keys Longhand Programming Mode 7 4 Changing Function Key Labels You can replace the default label shown for any function key with you own custom label of up to 13 characters To change the function key labels 1 To exit any other mode press f EXIT and then press any Z_ below the display 2 Press gt Label Z_ gt Edit allows you replace the cur
10. calls on behalf of your colleague For details of Bridged Line and Call Coverage Appearance keys set up and their operation refer the IP Office Key and Lamp Operation manual Having more than two Call Appearance keys is very useful When holding a call you can answer or make another call and then switch between calls transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next Call Appearance key CAUTION e Although the system administrator can replace the Call Appearance Keys with Bridged Line and Call Coverage Appearance Keys this would severely restrict the use of features such as conference and transfer It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings 2410 5410 Phone Page 9 IP Office 15 601076 Issue 06a 16 July 2009 1 2 Call Appearance Key Icons The icons displayed against the Call Appearance Feature Keys allow you to determine the status for example on HOLD of each call Icons also indicate whether a feature has been activated for a particular button e Incoming Call A A symbol next to a Call Appearance key indicates an incoming call e Connected y Ad symbol next to a Call Appearance key indicates that it is the currently connected call The caller s phone number if available is also shown To put the call on hold press EZ HOLD An H is displayed e On HOLD A ws symbol next to
11. gt Caution e This action also deletes all speed dial entries and phone personalization options See Default Phone Erase All Settings 455 To erase all logged calls 1 Press ZZ Log and then press _ More 2 Press T Delete You are presented with a message asking you to confirm that you want to delete all entries 3 To remove all logged entries press Erase Note e Loss of power to the phone will cause all call log entries to be deleted 2410 5410 Phone Page 33 IP Office 15 601076 Issue 06a 16 July 2009 Chapter 5 Using Visual Voice 2410 5410 Phone Page 35 IP Office 15 601076 Issue 06a 16 July 2009 5 Using Visual Voice Visual Voice gives you access to your mailbox using softkeys and by using the associated feature keys a more user friendly option control Note e Visual Voice is only available if Voicemail Pro or Embedded are installed in IP Office Visual Voice is accessed by pressing da Voice and then selecting from the displayed options e Listen You can have direct access to your voicemail e Message You can leave a message directly in a mailbox you specify e Greeting You can listen to change or delete your greeting message e Password You can change your voicemail password e Email You can view or change your email alert status e lt Group gt You can have direct access to voicemails for any group you are a member of if you are the Group Mailbox Administrator Note
12. to the main display if the change was accepted Otherwise you will be prompted to try again 2410 5410 Phone Page 39 IP Office 15 601076 Issue 06a 16 July 2009 5 6 Email Alerts The Email option is displayed if You have Voicemail pro installed and Voicemail Email has been configured for you To view or change the current email alert status 1 Press T Voice 2 Press L Email You will be prompted for your current voicemail password The current voicemail email alert status is shown along with Change and Done soft keys 3 Select either Done To exit leaving the current alert status active or zz Change To change the status Note The TI Change soft key will toggle through the alert status beginning with the current status 4 Chose one of the following status e gt OFF No email alerts are sent e COPY An email alert is sent with a copy of the voicemail attached e FWD An email alert is sent with a copy of the voicemail attached The original voicemail is deleted from your voicemail mailbox L gt ALERT An email alert is sent when there is a new voicemail 5 When you have made you selection press Done 2410 5410 Phone Page 40 IP Office 15 601076 Issue 06a 16 July 2009 Chapter 6 Changing Options 2410 5410 Phone Page 41 IP Office 15 601076 Issue 06a 16 July 2009 6 Changing Options 6 1 Changing Ring Options The IP Office uses distinctive ringing for different types of calls a repe
13. with a To add a covering message to the copied voicemail 1 2 3 4 5 6 Press L Copy and add the recipients The feature keys change to the copy options Press L Pre Rec Record your message Press Stop Press gt Listen to check your message You can change the message by selecting Pre Rec again Press gt Send Note Depending on the number of feature keys available you may need to use the scrolling facility to see all of the options 2410 5410 Phone Page 37 IP Office 15 601076 Issue 06a 16 July 2009 5 2 Send a Voicemail To send a message to another person or Group Press lt _ Voice Press Z Message and dial the extension of the person or Group Press I Message again The soft key Record is displayed Press Record The Stop soft key is displayed 0 Bb U N P Record your message and when finished press _ Stop After recording your Message the following soft key options are displayed e Listen Listen to the message you just recorded e Record Re record your message e Others Add other recipients each entry separated by a Then press 7 Done e Submit Submit send the message When you have submitted your message press EXIT to return to the main display 5 3 Voicemail Transfer You can transfer a call to another user s mailbox To transfer the call to another mailbox 1 Press Z gt Voice 2 Key in the user s extension number 3 Press gt Vmail Tran
14. 2 is also marked as A B and C To enter a C press 2 until a C is displayed If the next character you want to enter is on the same key press W to move the cursor right and then enter the character By default the first letter is entered in upper case and the phone then switches to lower case entry mode To change the case of the current character press _ Case To enter a space press 7 Space To move the cursor one space to the right press Me If you make a mistake press gt Backspace to delete the character to the left of the cursor If you have made a mistake in the middle of a character string and do not wish to backspace and re enter all the characters press to step back one character before the point where you wish to edit Either insert the new character or press gt Backspace to delete the character to the left of the cursor Pressing once enters a period or twice an asterisk To enter more than one or Press M to move the cursor right and then enter the character Pressing once enters a dash or twice a hash To enter more than one or Press W to move the cursor right and then enter the character When the name is set as required press L gt Number Enter the number required using the dialling keypad For external numbers remember to enter any external dialling prefix required To enter a hyphen press L gt Hyphen This does not affect the number dialed but may help make num
15. a 16 July 2009 7 1 Function Key Programming If any one of the keys on the phone is programmed with an Admin or Admin 1 feature key it allows you to program further features against other function keys Both Admin and Adminl are allocated to your function keys by your system administrator and would appear on a menu screen that is similar to the following The two tables below list the user programmable features available from Admin and Adminl For full details of how each function works see Display Key Features Admin The programmable functions available via an Admin key are Name Acct AD Admin AutCB CFrwd CPark CPkUp Dir DPkUp Drop GrpPg HdSet HFAns HGNS RPark Prog RngOf SAC Spres Timer TmDay 2410 5410 Phone IP Office Description Account Code Entry Abbreviated Dial Self Administer Automatic Callback Call Forwarding All Call Park Call Pickup Directory Directed Call Pickup Drop Group Paging HEADSET Toggle Internal Auto Answer Set Hunt Group Night Service Call Park to Other Extension Abbreviate Dial Program Ringer Off Send All Calls AD Suppress Timer Time of Day Admini Toggles No No No Yes Yes Yes No No No No No Yes Yes Yes Yes No Yes Yes Yes Yes Yes Data Optional Yes No No Optional Optional No No Yes No Yes No No Yes Yes Yes No No No No No Function Keys Page 49 15 601076 Issue 06a 16 July 2009 In addition to
16. a Call Appearance key indicate a call on hold To take the call off hold and put any other current call on hold press gt wr e Function Active i The button to the left or right of the function key is active 1 3 Logging On Your administrator has created your initial configuration so that you will be automatically logged on to your home extension However you may be required to log in for the following reasons e Forced login if your configuration does not allow automatic login to your home extension e To use an extension other than your own hot desking e If you or somebody else has logged you out of your extension Note e When hot desking any short codes you have setup on your home extension will be passed to the extension you have logged on to e Certain information such as speed dials and call log are telephone model dependent and will not be passed to the new extension e You will be able to hot desk to extensions on remote sites only if the Small Community Advanced Networking License is installed on that system Contact your Systems Administrator To login to your home extension forced login enter 35 P where P is your login code To login at another extension hot desking enter 35 N P where N is your home extension number and P is your login code Notes e Your login code if configured will be supplied by your Administrator e You have 4 attempts at logging on If you fail to logon corr
17. a before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2009 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http marketingtools avaya com knowledgebase 2410 5410 Phone Page 64 IP Office 15 601076 Issue 06a 16 July 2009
18. a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transf
19. ad 6 The upper part of the display reverts to showing the functions currently assigned to C gt and Z 7 To select the display key against which to program the new function press I or TI Caution Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the telephone system 8 If the display slot is not already used the display shows BUTTON PROGRAMMED To end programming oress E EXIT To continue programming other functions press gt Cont 9 Repla Keep and Delet are shown along the right hand edge of the display e Press Repla I to replace that existing function with the one just programmed BUTTON PROGRAMMED is displayed e To keep the existing function and forget the function just programmed press Keep Y e To delete the existing function and forget the function just programmed press Delet 2410 5410 Phone Page 51 IP Office 15 601076 Issue 06a 16 July 2009 7 3 Longhand Programming Mode Press L_ gt Admin or gt Admin 1 See Display Key Programming 49 To switch to longhand programming mode press Expl u 1 2 3 Press Next 2 7 until the required function required is shown then press Select Z 4 If the function requires some data to be entered is shown at the bottom of the display Enter the data using the normal telephone keypad nd The upper part of the display reverts to showing the functions currently
20. an Deutsch French Francais Spanish Espanol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanese Katakana characters Note e This does not alter your user language setting on the phone system To change the language To exit any other mode press f EXIT and then press any 7 below the display Press Z gt Option 1 2 3 Press L gt Language A menu listing the available languages appears with the current language underlined 4 Press gt or ZI next to the language required The screen text changes to the language selected 5 Do one of the following e To save the settings and return to the Options menu press Save You will hear a confirmation tone or e To return to the options menu without saving any changes press _ Cancel or e To return to the call handling screen without saving any changes press E EXIT 2410 5410 Phone Page 44 IP Office 15 601076 Issue 06a 16 July 2009 Changing Options Language 6 7 Automatic Gain Control AGC Automatic Gain Control AGC raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud To access Automatic Gain Control 1 To exit any other mode press IE Exit and then press any _ below the display 2 Press T Option 3 Press or B until a menu listing the current handset headset and speaker AGC options is displayed 4 To toggle a particular setting between Yes and N
21. and switch off the handset press 4 HEADSET The lamp beside the button is illuminated when Headset Working is activated To answer an incoming call 1 Press amp 4 HEADSET If you are already on a call 1 Place the first call on hold 2 Press L next to the flashing bell icon 4 To clear a headset call e Press 4 HEADSET or e Press DROP To manually make a call 1 Press amp 4 HEADSET 2 Dial the number remember to include the required access code for an outside line and listen to the progress of the Call To automatically make a call 1 Press d 4 HEADSET 2 Then do any of the following Press ie REDIAL and select from up to one of the last ten numbers that you dialed by pressing the associated Call Appearance key The call is made automatically for you See Redial 18 or Access the Call Log and initiate a call to a specific entry See Making Calls from the Call Log 32 gt or Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Dialling a Speed Dial Number 26 gt 2410 5410 Phone IP Office Page 16 15 601076 Issue 06a 16 July 2009 Call Handling Headset Working 2 5 Speakerphone The built in two way speakerphone allows you to make and answer calls without lifting your handset Speakerphones may not operate satisfactorily in every environment such as in noisy locations Note that while the speakerphone is in use the hand
22. andling screen 13 Softkeys gt Used to navigate to or initiate certain features such as Speed Dial or Call Log as well as control certain actions within the features These keys correspond to the text prompts in the display screen immediately above them 2410 5410 Phone Page 8 IP Office 15 601076 Issue 06a 16 July 2009 The Telephone 1 1 Call Appearance Keys Normally the first page of the main call handling screen contains three keys set as Call Appearance keys These are allocated to you by your system administrator and are indicated as a b and c An underscored call appearance key e g a indicates that the line is active Call Appearance Function Lines Keys SpDIal Log Orton Label Soft Keys lt i gt Gp ap Your system administrator can allocate a Call Appearance key with e A Bridged Appearance A bridged appearance key matches the status and operation of the call appearance key on a pre defined colleague s phone Hence you can pick up make and receive calls on behalf of your colleague e A Line Appearance An IP Office exchange line but not IP lines can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls e Call Coverage Appearance A call coverage appearance key alerts you when a pre defined colleague is receiving a call The covered user does not need to be using call appearance keys Hence you can pick up
23. anually make a call 1 Lift the handset and dial the required number on the key pad Remember to include the required access code for example 9 for an outside line and listen to the progress of the call 2 Adjust the speakerphone volume as necessary To change the volume press and Ma The eight volume levels are displayed 3 If the call is not answered press el SPEAKER or DROP If the call is answered either speak or pick up the handset and speak to the called party To automatically make a call Do any of the following e To have the phone dial the last number that you dialed press ie REDIAL and then press the function key associated with the call See Redial 18 gt e Access the Call Log and initiate a call to a specific entry See Making Calls from the Call Log 32 gt e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Dialling a Speed Dial Number 26 gt When the call is answered either speak or pick up the handset and speak to the called party 2 3 Clearing a Call To clear an established call Either e Replace the handset press rf SPEAKER or 4 HEADSET depending on how you established the call or Press DROP 2410 5410 Phone Page 15 IP Office 15 601076 Issue 06a 16 July 2009 2 4 Headset Working When a headset is to be used on your phone it must be plugged in to the headset socket on the base of your phone To activate the headset
24. appear next to the Call Appearance key To put an existing call on hold 1 Press EE HOLD The symbol next to the Call Appearance key changes to ur If you are placing the call on hold to answer a second call 2 Answer the second call by pressing the call appearance key with the A symbol against it The symbol changes to y showing that the line is connected To return to the held call 1 If you have a call in progress put that call on hold as above 2 To retrieve a held call press the Call Appearance button with wer against it The symbol next to the call appearance key changes to Notes e With hold return timer defined by your system administrator you are reminded that you have a call on hold The phone will give a short ring and A symbol is displayed e If the system feature AutoHold is on consult your system administrator then you can hold an active call a by pressing 4 against the second call If AutoHold is off then pressing A against the second call will drop the first call e To transfer a held call see Transfer 20 2410 5410 Phone Page 19 IP Office 15 601076 Issue 06a 16 July 2009 2 10 Transfer This feature allows you to transfer a call from your phone to another extension or outside number 1 With a call in progress press gt TRANSFER 2 When you hear dial tone dial the number to which the call is to be transferred Then do one of the following e To transfer the call without announcing i
25. ated single ring for internal calls a repeated double ring for external calls and a single ring followed by two short rings for ringback calls These options are fixed by the IP Office The phone s own menus allow its ringer sound to be personalized so you can recognize it from other ringing phones To change the ringer sound You can choose from among eight different ring sounds This alters the tone and style of ringing used by the phone the ring pattern is still controlled by the IP Office according to the call type Note e If you receive a call while selecting a ringer sound you are automatically returned to the Call Handling screen 1 To exit any other mode press EXIT and then press any Z_ below the display 2 Press T Option 3 Press L gt Ring Options and then press gt Ring Pattern A menu with the current ring pattern appears 4 To select a ringing pattern press either or B or press a dial pad key between 1 and 8 You will hear the selected ringing pattern 5 To hear the ringing pattern again press T Play or re press the dial pad key e When you have selected a ringing pattern press gt Save You will hear a confirmation tone and be returned to the Options menu e If you want to return to the options menu without changing the ring pattern press lt _ gt Cancel To use the Message Lamp for ringing alerts 1 To exit any other mode press EXIT and then press any Z_ below the display 2 Press T Option
26. bers more readable To enter a 1 5 second pause press gt Pause This will appear as a comma character in the phone number To move the cursor left or right press B and i If you make a mistake press gt Backspace to delete the number to the left of the cursor 7 Do one of the following To save the speed dial and return to the speed dial list press lt _ Save or To return to the speed dial list without saving the changes press L gt Cancel or To return to the Call Handling screen without saving the changes press IL EXIT 2410 5410 Phone Page 25 IP Office 15 601076 Issue 06a 16 July 2009 3 2 Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook To dial a speed dial number 1 2 To display the speed dial directory press gt SpDial If SpDial is not shown press any softkey To display different pages of speed dials press and Br or Key the first letter of the required name to jump to the page with a matching entry When the required entry is displayed press U or E next to the entry 3 3 Deleting a Speed Dial To delete a speed dial 1 2 3 Press gt SpDial If SpDial is not shown press any Er Press T Delete Select the speed dial entry you want to delete To display different pages of speed dials press and Pr or Key the first letter of the required name to jump to the page with a
27. call using your handset headset or speakerphone see Speakerphone 17 gt or e Ifyou are active on a call place the active call on hold see Hold 19 and then answer the incoming call by selecting the Call Appearance key Note If the Call Appearance for the ringing call is not displayed on the current screen page press f EXIT to return to the first page of the Home screen When you locate the call appearance for the ringing call press the corresponding Call Appearance key or e If you are a member of a hunt group you will see a blinking bell icon next to your group name for example Sales A Press L_ gt Sales to answer the call Note e To redirect an incoming call press C DROP to redirect the call to Forward on No Answer if set or voicemail if available To answer calls at another extension You can answer from your own phone by using Call Pick Up lift your handset and dial e 30 to answer a call ringing anywhere e 31 to answer a call within your group e 32 201 to answer the call for a particular extension in this example 201 The default ringing cadences are e Internal calls single ring cadence e External calls double ring cadence These can be changed by your system administrator 2410 5410 Phone Page 14 IP Office 15 601076 Issue 06a 16 July 2009 Call Handling Answering a Call 2 2 Making a Call You can make calls from the phone using a variety of methods as follows To m
28. ch through the entries or Key the first letter of the required name to jump to the page with a matching entry The phone dials the number for you 2 Redial The Redial feature automatically redials a previously dialed extension or outside number up to 24 digits Your phone will store the last 10 numbers dialed Note e If you have dialed the same number twice in succession it will only have one appearance in the redial list To redial previously dialed number e Press Hi4 REDIAL and then press and BF to search through the entries When you have located the required number press the associated L button next to the number To redial the last number dialed Press Hi4 REDI AL twice 2410 5410 Phone Page 18 IP Office 15 601076 Issue 06a 16 July 2009 Call Handling Redial 2 8 Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you This feature is most commonly used in conjunction with the Speaker phone However it can be used to hold an off line conversation at any time during a call To prevent the other person on the line from hearing you 1 Press amp MUTE The indicator next to the Mute button lights when Mute is active 2 Toreinstate two way conversation press E MUTE again 2 9 Hold You can put a call on hold to gather information or to answer a second call If a second call arrives you will here a short ring and the flashing amp symbol will
29. ctivated either before or during a call and will set the phone status to cannot be intruded until you switch the Private Call feature off If you place an intrusive call to an extension with Private Call on you will hear the Number Unobtainable tone Note e Private call is not a default feature If you require this option contact your administrator 8 7 Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office away from your desk or engaged on another phone call Voicemail messages can be retrieved internally or externally via any phone Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback Note e Not all systems support voicemail or have voicemail installed The following options are available for voicemail e To switch voicemail on dial 18 To switch it off dial 19 e To retrieve your voicemail dial 17 e To turn Voicemail