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Avaya 1150E IP Phone User Manual

1. Phone Manager Type Book with Corference Centre in Fhone Manager Enter the Name of the user Enter the Password and confirm Enter the Full Name of the user Enter the Extension number of the user 2 3 4 5 6 Button Programming Click the Button Programming tab 1 Click the Button Programming tab X User Wireless1 EA Use aicea DND ShortCcdes SouceNumbers Telephony Forwarding Cial In Junt Group Settings T3 Sets only Personal Directory T3 Sets only Button lia _ _ LLelgghone Number O o y 4 Appearance Appearance Appearance 2 J 4 5 6 7 8 Cancel Help Wireless Installation and Configuration Guide Page 24 IP Office 15 601082 Issue 1 1 June 2006 IP Office Configuration 2 Enter the 6 line buttons for the user extension 3 Click OK gt o e el Create anew VoIP extension with this number 4 When you are prompted to create a new VoIP extension click Yes Repeat this process for all wireless user extensions Updating the Configuration From the Configuration Tree click Fal to merge the configuration Yi Manager 135 35 234 22 C Program Files Manager File Edit View Tools Window Help i Configuration Tree BOOTP 5 E Operator 3 SR Ext502 502 EA System 3mall Offec Se Extabut bL3 Sly Line 5 SR EXti504 5c a ero Skene s eT scr 21 9 8 Exta506 5 6 _ SR Extr507 507 foe Hunt Grup 7 a
2. Page 1 15 601082 Issue 1 1 June 2006 Overview About this Guide Before you can begin using the 3600 series wireless phones you will need to 1 Install configure and maintain the Avaya Voice Priority Processor AVPP within an IP telephony system 2 Configure Avaya IP Office 3 Configure the Access Points 4 Install and configure the 3616 3620 3626 wireless phone To access software updates go to www spectralink com softwareupdates Further information about Wireless Telephony Best Practices is available from www spectralink com files literature NetLink_Best_Practices_ 122105 01 pdf Further information about IP Office is available from www avaya com support and also from www avaya com ipoffice knowledgebase If you have questions about or problems with your phone that you cannot resolve after reading this document contact Avaya Technical Support at 1 800 242 2121 USA only or your local authorized Avaya dealer Note e Where SVP is documented in this guide AVPP applies Wireless Installation and Configuration Guide Page 2 IP Office 15 601082 Issue 1 1 June 2006 Overview Important Information Safety Information Follow these general precautions when installing phone equipment e Never install phone wiring during a lightning storm e Never install phone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated phone wires or terminals unless th
3. Erasing Memory The wireless phone has determined that a download should occur and is erasing the current software from memory Extension Error Displayed for 5 seconds when all of the IP Offices contacted indicate that they do not recognize the current extension as valid Extension in use The phone is trying to register with an extension that is already registered on IP Office Incompatible The switch is rejecting the software version presented by the phone Initializing The wireless phone is performing power on initialization Internal Err The wireless phone has detected a fault from which it cannot recover Low Battery and Low battery beep Multiple GW Res More than one SVP server has responded Network Busy All access points are full or busy Wireless Installation and Configuration Guide IP Office None When the progress bar fills the display line the erase operation is complete The user will be asked to enter a valid extension and password See Avaya IP Office Integration Factors If this condition persists contact the system administrator None This is information only Record the error code so that it can be reported Turn the wireless phone off and then on again If the error persists try registering a different wireless phone to the phone port If error still persists contact Avaya Technical Support and report the error On call the battery icon displays and a soft beep
4. Checking Code Checking DHCP IP CRC Code Error Code Mismatch Description The wireless phone is not able to communicate with the best access point probably because that access point has no bandwidth available The wireless phone has detected a fault from which it cannot recover Some needed configuration parameter has not been set The wireless phone is configured for static ESSID as opposed to Learn once or Learn always and no ESS ID has been entered The wireless phone is charging in the desktop charger The wireless phone is now fully charged The wireless phone is contacting the TFTP Server to determine if it has a newer version of software that should be downloaded The wireless phone is retrieving DHCP information from the DHCP server The software which has been TFTP downloaded has a bad redundancy code check The software loaded into the wireless phone is incorrect for this model phone Wireless Installation and Configuration Guide IP Office Action None This is only a warning the call will handoff to the best access point once it becomes available Record the error code so it can be reported Turn the wireless phone off then on again If error persists try registering a different wireless phone to the phone port If error still persists contact Technical Support and repeat the error Check all required wireless phone configuration parameters for valid
5. Note e The wireless phone will indicate line numbers based on the order line assignments are received from the IP Office regardless of which button the line is assigned to during system administration Wireless Installation and Configuration Guide Page 12 IP Office 15 601082 Issue 1 1 June 2006 Introducing the AVPP Overview As shown in the system diagram the AVPP is connected to the Ethernet switch The specifications covered here allow for flexibility in physical placement of the components within the stated guidelines See the Setup and Administration Guide for your vendor s IP system for information on LAN requirements network infrastructure and IP addressing Required Materials The following equipment must be provided by the customer e Power Outlet must accept Avaya provided AC adapter e Backboard space the AVPP is designed to be wall mounted to plywood securely screwed to the wall e Screws required to mount the AVPP to the wall Four 8 panhead wood screws or similar device are required e Cat 5 Cable RJ 45 connector at the AVPP Connection to the Ethernet switch Locating the AVPP The AVPP measures approximately 4 x 12 5 x 7 inches and weighs about five pounds The unit can be wall mounted vertically or horizontally over plywood The AVPP can also be rack mounted using a rack mount kit sold separately Locate the AVPP in a space with e Sufficient backboard m
6. OK New At this point a new extension can be entered or if is pressed the wireless phone will retain the current extension After a new extension is entered press to continue The wireless phone will then display Password OK A new password can be entered at this time or if is pressed the wireless phone will continue with its current password After a new password is entered press to continue Extension Error If the IP Office unit or all if there is more than one does not recognize the extension that the phone is trying to register with the wireless phone will display Extension Error This will last 5 seconds and then the wireless hone will ask the user to enter a new extension and password Wireless Installation and Configuration Guide Page 27 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Password Error If the wireless phone has an incorrect password the display will show Password Error to continue To enter a new extension and password press to continue Extension Override IP Office will detect when a wireless phone tries to register with the same extension as any phone that is already registered to that extension If this happens the wireless phone will display Extension in use to continue To continue press If the user chooses to continue on with the override information the wireless phone will register with the
7. additional downloads The wireless phone will automatically retry the download every few seconds TFTP ERROR x yy A failure has occurred during the TFTP download of one of the files x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error Check the TFTP server configuration 81 File put into memory did not CRC The wireless phone will attempt to download the file again FF Timeout error TFTP server did not respond within a specified period of time Erase Failed Download process failed to erase the memory in the wireless phone This operation will retry Warning The wireless phone has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again Wireless Installation and Configuration Guide IP Office Page 55 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Upgrading the AVPP The AVPP uses proprietary software programs The software versions that are running on the system components can be displayed via the System Status screen Avaya or it authorized dealer will provide information about software updates and how to obtain software for example downloading from a web sit
8. Avaya IP Office 403 406 412 Phones Example Only Wireless Installation and Configuration Guide Page 30 IP Office 15 601082 Issue 1 1 June 2006 Wireless Phone Installation Sample Installation and Configuration A sample configuration set up is available following the instructions below Note e Before you begin downloading software upgrades you must create a Spectralink Login and password If you have an IP Office unit do the following to set up the wireless phones 1 To create a VoIP extension on IP Office you must first download the firmware upgrades for the phones and the AVPPs from the SpectraLink website www spectralink com softwareupdates 2 For the 10 20 or 100 AVPP software click Infrastructure In the Product column locate NetLink SVP Server and do the following a Download the EXE For the 10 and 20 AVPP download Netlink SVP Server exe For the 100 AVPP download Netlink SVP Server_01 exe b Double click the EXE file and place the files in the same sub directory as your TFTP server is pointed to Note e 10 20 and 100 AVPPs will not operate together in a network The network must consist of all 10 all 20 or all 100 AVPPs For the wireless phone software click Handsets In the Product column locate Netlink e340 h340 1640 Avaya and do the following a Download the EXE b Double click the EXE file and place the files in the same sub directory as your TFTP server is pointed to 3
9. Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unaut
10. Each IP Office model has its own limitations for supporting extensions For example IP Office 412 does not support more than 360 extensions For specific model number extension units see the IP Office documentation Wireless Installation and IP Office Configuration Guide Page 6 15 601082 Issue 1 1 June 2006 Overview Overview of Wireless Phone The 3600 series wireless phone is a mobile handset for workplace IP phone systems The wireless phone operates over an 802 11b wireless Ethernet LAN providing users with a wireless Voice over IP VoIP extension By integrating with IP Office wireless phone users are provided with high quality mobile voice communications throughout the workplace The wireless phone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP desk phone The 3600 series wireless phone provides a wireless extension to IP Office The wireless phone resides on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum DSSS radio technology The handset radio transmits and receives packets at up to 11Mb s A wireless phone must be administered on IP Office for the specific features and lines to be accessed by the wireless phone After the handset is registered it receives its configuration information from IP Office The wireless phone supports Wired Equivalent Privacy WEP as defined by the 802 11 specification Avaya offers
11. It will retry until a server is found The server refuses to lease the wireless phone an IP address It will keep trying The server offered the wireless phone a lease that is too short The minimum lease time is 10 minutes but Spectralink recommend at least one hour minimum lease time The wireless phone will stop trying Re configure the server and power cycle the wireless phone The wireless phone failed to renew its DHCP lease either because the DHCP server is not running or because the configuration has been changed by the administrator The wireless phone will attempt to negotiate a new lease which will either work or change to one of the above DHCP errors 1 4 The DHCP lease currently in use by the wireless phone is no longer valid which forces the wireless phone to restart This problem should resolve itself on the restart If it does not the problem is in the DHCP server None Do not remove the battery or attempt to power off the phone while this is displayed Doing so may require the phone to be returned to Avaya to be recovered If using DHCP check that the DHCP server is properly configured to avoid duplicate addresses If using static IP check that the wireless phone was assigned a unique address Operation will retry but may eventually report the error int error OF Power cycle the phone Page 63 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide
12. Note For IP Office 403 406V1 406V2 and 412 the Voice Compression Module VCM is required The IP Office Small Office Edition SOE has built in VCM Channels for either 3 or 16 simultaneous VoIP calls depending on which SOE you have Configure your wireless phone to ensure that it is associated with the wireless LAN has the appropriate software and is registered to IP Office Note e The AVPP and all access points must be on the same subnet Wireless Installation and Configuration Guide Page 7 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Phone Specif ications Radio Frequency 2 4000 2 4835 GHz Transmission Type Direct Sequence Spread Spectrum DSSS Transmit Date Rate Radio QoS Wireless Security FCC Certification Up to 11 Mb s Avaya Voice Priority Processor AVPP Wired Equivalent Privacy WEP 40bit and 128bit Part 15 247 Management DHCP TFTP Voice Encoding G 711 G 720a ab CCMS VoIP Protocols Transmit Power 100 mW peak lt 10 mW average Display 2 x 16 character alphanumeric plus line and status indicators 3616 Dimensions 5 5 x 2 0 x 0 9 3620 Dimensions 5 5 x 2 0 x 0 9 3626 Dimensions 5 9 x 2 2 x 1 0 3616 Weight 4 2 ounces 3620 Weight 4 2 ounces 3626 Weight 6 0 ounces 3616 Battery 4 hours talk time 80 hours standby Capacity 3620 Battery 4 hours talk time
13. Refer to the manufacturer s documentation to configure the access point with the following information e Access Point IP Address e Individual Access Point Name e Frequency Channel e Security Key Information 4 Using a Cat 5 Ethernet cable connect the IP Office unit s LAN port to the AVPP s Network port 5 To configure the AVPP see AVPP Configuration 6 Create a VolP extension for each wireless phone 7 Configure the wireless phone Wireless Installation and Configuration Guide Page 31 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Sample Setup Below is a sample configuration designed as a quick reference Sample Information Item IP Address Avaya Voice Priority Processor 192 168 42 3 Ko Avaya IP Office 403 406 412 192 168 42 1 PC 192 168 42 10 AVPP Configuration Screen via Hyperterminal Title State Comment Error Status Alarms Network Status AVPP Configuration System error display Status of networks Software Current software version Versions on the AVPP Hostname Sample 1 Address 192 168 42 3 Title State Phones per access 3 point 802 11 Rate Automatic 1MB 2MB only 192 168 42 3 Netlink IP Auto negotiate Maintenance lock N Comment Dependent on the access point Data rate speed AVPP IP address Leave as default Leave as default Leave as default Leave
14. override bit set Any phone currently registered with the given extension will be unregistered and any activity on the currently registered phone will be stopped If that phone is in a call it will be dropped If the user does not want to override the existing extension either enter a different extension and password or simply power off the wireless phone Note e f two wireless phones are assigned to the same extension the IP Office unit will not properly resolve the registration conflict due to the presence of the AVPP Both wireless phones may fail to operate properly Retry Restart Some errors will result in the following display once is pressed to continue to Retry to Restart To immediately retry registering with IP Office press To restart the wireless phone press which will take about 20 seconds Wireless Installation and Configuration Guide Page 28 IP Office 15 601082 Issue 1 1 June 2006 Wireless Phone Installation Introduction This section contains information on the installation and configuration of the wireless phone on IP Office IP Office acts as a routing mechanism for all wireless phones on its system Information is routed from the phone to IP Office and to the AVPP The AVPP is the Quality of Service QoS mechanism that is implemented in the wireless phone and access point to enhance voice quality AVPP gives preference to voice packets on the wireless medium increasing the probability
15. powered on If you do not have an OEM OAI gateway installed at your site you should disable the OAI feature to preserve network bandwidth and battery life Wireless Installation and Configuration Guide Page 42 IP Office 15 601082 Issue 1 1 June 2006 Wireless Phone Configuration Admin PW The Admin PW password controls access to the administration functions in the Admin menu A password must be set in each wireless phone if controlled access is desired Wireless phones are shipped without any Admin menu password 1 To change the password press OK 2 Enter the password Press the first digit letter of the password The digit is displayed Press the key again to scroll through the letters associated with that key For example If you press 2 repeatedly you will see 2 A B and C a b and c The following table shows keys that you use to enter non numeric characters or other characters not represented on the keypad To Enter Press 14 8 0 M 0 1 1 Space O Qq 7 Zz 9 3 When the correct entry is displayed press Up or Down to move on to the next character Repeat for each digit letter of the password 4 To save the entry and return to the menu press OK To abort and return to the menu without saving any changes press Up Note e If you press OK with no entry the password is erased The display does not require a password before displaying the Admin menu Wireless Installation
16. 3 Default Gateway 6 DNS Server 15 Domain Name TFTP Server Avaya Voice Priority Processor Avaya Specific Options Note e The above DHCP options are available if you are using a Win2K DHCP server on your network TFTP The wireless phone uses TFTP to update its software over the 802 11 wireless LAN The 3600 series wireless phones and the AVPPs only support an external TFTP server with IP Office Wireless Installation and Configuration Guide Page 26 IP Office 15 601082 Issue 1 1 June 2006 IP Office Configuration DNS Domain Name System DNS an industry standard protocol locates computers on an IP based network IP networks rely on number based addresses to move information on the network However users are better at remembering friendly names than number based addresses so it is necessary to translate user friendly names into addresses that the network can recognize The wireless phone will use DNS to automatically translate names into IP addresses for these components TFTP server AVPP and IP Office Entering an Extension and Password Several conditions new phone Extension Error Password Error and Extension in use can result in the wireless phone asking the user for a new extension and password The entry process is described below When a new extension or password is being entered the asterisk key can be used to back up and correct an error The wireless phone will display Ext XXX
17. 4 Shusluu e 80 FE Ext1508 SCE Service 0 Fe Extr509 5 9 E RAS 1 SR Ext510 510 2 Incoming Call Route 2 28 Estat 511 WAN Port 0 Fe Extast2 512 Director 0 Fe Extast3 513 Time Profile 0 SE EXUs1A 514 Firewall Profile 11 SR EXMSIS 515 4 A IP Route 1 Se Extist6 516 Least Cost Route 0 4 License 29 Accoun Code 0 E Wireless 8UZ 11b 1 3 User Restriction 0 ES Logical AN 0 fA Tunnel 10 Wireless Installation and Configuration Guide Page 25 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide IP Office Integration Factors Voice Messaging Access To access voicemail dial 17 For verification check with your system administrator CODECS The wireless phones are compatible with the G 711 and G 729a ab codecs There is no setting required on the wireless phone If the wrong codec is used there will be no voice path DHCP Dynamic Host Configuration Protocol DHCP is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters such as an IP address subnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by system administrators with settings that are appropriate for a given network environment The wireless phone will use the following DHCP options if DHCP use is enabled Option Meaning
18. 80 hours standby Capacity 3626 Battery 4 hours talk time 80 hours standby Capacity If PTT is enabled the standby battery capacity is decreased to approximately 30 hours Wireless Installation and Configuration Guide IP Office Page 8 15 601082 Issue 1 1 June 2006 Overview System Components 3600 Series Wireless Phones As they move throughout the building users can carry wireless phones to make and receive calls The wireless phones are to be used on premises they are not cellular or satellite phones They are connected to the facility s existing phone system and to the gateway or IP gateway Just like wired phones they can receive calls directly receive transferred calls transfer calls to other extensions and make outside and long distance calls Subject to the restrictions applied in your facility The wireless phones can operate on an 802 11b wireless network and can operate at a transmission rate of up to 11Mb s e 3616 Wireless Phone The 3616 wireless phone is a lightweight durable handset specifically designed for mobile workplace use within a facility using IP Office and 802 11b access points in a wireless LAN The phone supports five predefined feature keys and a mixture of six programmable line and feature keys Among other features the wireless phone can receive calls directly receive transferred calls transfer calls to other extensions make conference calls and make outside and long distanc
19. Comment IP Address Static or DHCP Select IP address mode ESS ID Network Name SSID SSID of the access point SSID License 9 Leave as default Mgmt Encryption Match the configuration on the access point Ext Extension Number Use the extension number created from User Password Extension Password Enter password for the phone extension from User Wireless Installation and Configuration Guide Page 33 IP Office 15 601082 Issue 1 1 June 2006 Wireless Phone Configuration Introduction The wireless phone can be automatically configured for IP addresses by enabling DHCP and or ESSID by enabling ESSID learning If any of the wireless phone s default settings need to be changed follow the procedures in this section Opening and Using the Admin Menu The Admin menu contains configuration options that are stored locally on each wireless phone Every wireless phone is independent and if the default settings are not desired the admin options must be set in each wireless phone that require different settings 1 With the wireless phone powered off simultaneously press and hold Power On Start Call and Power Off End Call 2 After hearing two beeps release Power On Start Call then release Power Off End Call The first option on the Admin menu is displayed Note e lf an admin password has been set it must be entered to display the Admin menu If no password is set the Admin menu is displayed 3 To scroll through the menu opt
20. N 20 For the AVP 100 the following screen is displayed SVP IT Configuration llostnane LAVP2L001 Hddress 192 168 45 209 Phones per Access Point B42 11 Rate SVP 11 Master irst Alias TP Address Last Alias Tl Address Enable 11 323 Gatekeeper Fiherne link Sustem Locked Maintenance Lock Inactivity Timeout min DoS Configuration Reset Reset all SVP servers Enter Change S SendAll CSC L xit 5 Hutonatic 1972 168 45 70 A A AA AAAA N auto negoliate N gt Complete the configuration changes Use Arrow Kays to Move Cursor Use Arrow Keys to Nove Cursor e Phones per Access Point enter the number of simultaneous calls supported for your type Access point specifications are detailed in the configuration notes for each brand and type e 802 11 Rate select 1MB 2MB to limit the transmission rate between the wireless phones and access points To allow the wireless phone to determine its rate up to 11Mb s select Automatic Wireless Installation and Configuration Guide IP Office Page 18 15 601082 Issue 1 1 June 2006 AVPP Configuration e SVP II Master the master AVPP must be identified in an IP system Select one of the following identification options e To statically configure the IP address of the master AVPP in each of the AVPPs enter the IP address e To statically configure the IP address of the master AVPP in a DHCP server and configure each of the AVPP
21. Ute eR ads 26 DHCP erren o as edad 26 A A O tel ua aero 26 DING POP e A o E E syacaacep gue E E dar hananmabenans 27 Entering an Extension and Password ss cccctecccecessastecedes ceecvieasuseedcccaeteesssvaeetecctestdanweguetecstecrnaceuserdecctets 27 EXA SINE ccs as o ea a cect ics Nae cat eee ee een ge cet gl cea eek eect ide 27 Password Era retroactiva 28 ExtensioM O tected 28 A ec teh SOc nS ae te Sarde Reed a E E O cae Sta 28 Wireless Phone listada nnmnnn 29 INTO srta rior eaiess 29 SY SSM COMI GUPAMOM ie sis ti A do 30 Sample Installation and Contigua octal da 31 A a n dk a ra ON Ea ahah he eda uA Shea he eben Aaa aa E Gata ke ie hed Reta Gach hs 32 Wireless Phone Configuration cccccccessseeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeeeennees 34 INTOdUCION sii cass crete aida oo 34 Opening and Using the Admin Men cocida i 34 IP Address pi E 37 ES Di AS 39 A A ees Se tera eee CMe data ieee Se de tee ei oa Oe aM deh ea dase 40 ROSTOrS Derails iii d acia 40 SHO Survey MOOS taria 40 A a aa ea a o a e a a e a e erare e E Scant tema aa t 41 DATO WO cern dE 42 A ctucteabevan tials cactcadelanetal claxtcalelanahetantcadctan teal cucteabecen ale cacteaiecaa stan ntactealecest 43 ELON o a tore ea a Cotta Co o o ee ante 44 O Ree MaRS EE Pate AMOR ETI AEEA E ME PRCA EE ee A RE Re eC TPE Se MOTE 44 WSer detined Preferences ma datan a NE 44 LICENSE MANAGE Me ii di 48 o A A ene tes 48 Reguirem ents arcada o
22. WEP Authentication Open System Shared Key WEP On Off WEP Off WEP On Key Default Key normato Key Length 40 Bit 128 Bit Key 1 Key 2 Key 3 Key 4 Rotation Secret Cisco FSR Username Password WPA PSK Passphrase Pre shared Key WPA2 PSK Passphrase Pre shared Key Reg Domain None Transmit Maximum Power 50mWwW 30mW 20mW 15mW 10mW 5mW Diagnostics Run Site Survey Diagnostics Diagnostics mode On Wireless Installation and Configuration Guide Page 36 IP Office 15 601082 Issue 1 1 June 2006 Wireless Phone Configuration Admin Menu Second Level Third Level Fourth Level Fifth Level Sixth Items Level Diagnostics Off Syslog mode Disabled Errors Events Full Restore Defaults IP Address There are two modes in which the wireless phone can operate DHCP enabled or static IP Select the mode for operation from the IP Address menu Use DHCP Will use Dynamic Host Configuration Protocol DHCP to assign an IP address each time the wireless phone is turned on If DHCP is enabled the wireless phone also receives all other IP address configurations from the DHCP server Static IP A static IP address allows you to manually set a fixed IP address If selected the wireless phone will prompt for the IP address of each of the configurable network components When entering addresses enter the digits only including leading zeroes No periods are required Regard
23. Wireless Installation and Configuration Guide Page 52 IP Office 15 601082 Issue 1 1 June 2006 Certifying the Installation Confirm Supported Data Rates To toggle to the Detail function press FCN Use this information to confirm signal strength and supported data rates Full MAC dB Ch 1b2b5b11b Detl e the number 1 4 of the access point e Full MAC the MAC address of the access point e dB the signal strength of the access point e Ch the channel of the access point e 1b2b5b11b is an example of the data rates that may be displayed Walk around the site to determine supported data rates one access point at a time In any location you may use the right arrow key to display the second best access point arrow again to the third best and so on to the fourth best The left arrow key steps you back to the first best Each data rate 1 2 5 5 or 11Mbit sec that is supported by the access point is shown Those rates that are in the Basic Rate set sometimes referred to as required rates are indicated by a b following the rate number The Supported and Basic data rate s should be the same on all access points as is appropriate for your environment Wireless Installation and Configuration Guide Page 53 IP Office 15 601082 Issue 1 1 June 2006 Software Maintenance Introduction 3600 Series Wireless Phones The wireless phones use proprietary software programs The software versions
24. and Configuration Guide Page 43 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Extension Each wireless phone must have an extension assigned to it as well as having the same extension administered in IP Office This extension is used to register the wireless phone with IP Office 1 To enter a new extension press the number keys 2 When done press OK 3 To quit without changes press Up Password A password must be entered in to the wireless phone that matches the password administered in IP Office This password can be up to seven digits If the IP Office unit has no password leave this option blank 1 To enter a new password press the number keys 2 When done press OK 3 To quite without changes press Up User defined Preferences The following user defined preferences are also covered in the 3600 Series Wireless IP Phone User Guide Refer to this list for more information about customizing wireless phone settings To configure the following options the phone must acquire the system no error message may display and be at the extension display To open the user options menu press and hold FCN briefly Use the following keys to display and select options e Up return to the previous menu item e Down display the next menu item e Select select the menu item Power Off End Call exit menus Wireless Installation and Configuration Guide Page 44 IP Office 1
25. and ensure the TFTP server is started Ensure the files are unzipped in the root directory of the TFTP server If statically assigning IP addresses ensure that the IP Address TFTP Server IP Subnet Mask and Default Gateway information are accurate in the Admin menu If using a DHCP server ensure that the DHCP option is set See Wireless Phone Configuration for detailed instructions Ensure the wireless phone has properly configured ESSID and Reg Domain information within the Admin menu If you are accepting broadcast ESSIDs at your access points the handset will automatically learn the ESSID information when powering on Using the Admin menu on the wireless phone ensure the License Mngt menu option is set to 009 This ensures the handset will check for the proper software files each time it powers on Power cycle the wireless phone The code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware After code has been downloaded for the first time the wireless phone will ask for an extension and password Once these have been entered the phone will register with IP Office For future software upgrades simply update the files that are stored on the TFTP server Each time the wireless phone is powered up it will check with the TFTP server to ensure it has
26. settings Enter an ESSID in the configuration settings or change to one of the Learn modes No action needed No action needed None this message should only last for approximately one second If message remains displayed power off and contact customer support for a replacement phone None This is information only Try the download again it is possible the software was corrupted during download If the error repeats check that the download image on the TFTP server is not corrupted Replace the software image on the TFTP server with software that is correct for the phone model Page 62 15 601082 Issue 1 1 June 2006 DHCP Error 1 4 DHCP Error 1 DHCP Error 2 DHCP Error 3 DHCP Error 4 DHCP Lease Exp The wireless phone s DHCP lease has expired and the call if any cannot continue DHCP NACK error A NACK Negative ACKnowledge was received from the DHCP server DO NOT POWER The wireless phone is ina OFF critical section of the software update Duplicate IP The wireless phone has detected another device with its same IP address Erase Failed Download process failed to erase the memory in the wireless phone Wireless Installation and Configuration Guide IP Office Troubleshooting The wireless phone cannot locate a DHCP server It will try every 4 seconds until a server is located The wireless phone has not received a response from the server for a request to an IP address
27. that all voice packets are transmitted efficiently These voice packets are then re routed through IP Office and back to the wireless phone The IP Office units currently supported with the wireless phones e Avaya IP Office 403 e Avaya IP Office 406 V1 and V2 e Avaya IP Office 412 Avaya IP Office Small Office Edition can be optioned as an 802 11b access point WiFi pcmcia card and IP400 ACCESS POINT RFA license to activate the access point software but without QoS The access point is configurable via IP Office Manager Other wireless solutions are available for the IP Office Small Office Edition Notes e The setup for the 3600 series wireless phones requires four major steps 1 The configuration of the AVPP 2 The configuration of IP Office 3 The configuration of the Access Points 4 The configuration of the 3616 3620 3626 wireless phones e With IP Office the access point resides on the LAN and is configured based on the manufacturer s guidelines and manuals For a list of access points supported go to www spectralink com consumer resources wifi_compatibility jsp Wireless Installation and Configuration Guide Page 29 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide System Configuration The following diagram shows IP Office residing on a network with a wireless LAN access point the AVPP and 3600 series phones access point Avaya Voice Priority T Processor
28. that are running on the wireless phones can be displayed during power on by holding down Power On Start Call Avaya or its authorized dealer will provide information about software updates and how to obtain the software for example downloading from a web site AVPP The AVPP uses proprietary software programs The software versions that are running on the system components can be displayed via the System Status screen Avaya or it authorized dealer will provide information about software updates and how to obtain software for example downloading from a web site At startup the AVPP uses TFTP to check the software version it is running against the version in the TFTP location If there is a discrepancy the AVPP will download the version in the TFTP location For more information about using TFTP see the Setup and Administration guide for your vendor s IP system Upgrading Wireless Phones After software updates are obtained they must be transferred to the appropriate location in the LAN to update the code used by the wireless phones The wireless phones allow over the air transfer of software updates from the designated TFTP server to the wireless phones The downloading function in the wireless phone checks its software version every time the wireless phone is turned on If there is any discrepancy the wireless phone immediately begins to download the update Wireless Installation and Configuration Guide Page 54 IP Office 15 6
29. the proper software version If a new version of code is downloaded the currently entered extension and password will be preserved Wireless Installation and Configuration Guide Page 48 IP Office 15 601082 Issue 1 1 June 2006 Feature Programming Introduction The 3600 series wireless phone emulates the 4606 phone This phone supports line appearances and has the following keys e Six programmable keys e Dedicated Mute Hold Transfer Conference and Redial softkeys e Adjustable speaker volume control e Adjustable ringer volume control All phone functions and messaging features are supported if possible Functions that require the use of the volume keys are not supported nor are Speakerphone functions Assigning Functions The first five feature keys are available as softkeys FCN keys can be programmed as features e g Call Park Call Ride etc via IP Office If the wireless phone is associated with a desk station the button features administered for the desk station are assigned to the remaining FCN keys The keypad mapping for each wireless phone is administered through the IP Office administration software for example Avaya MultiVantage Configuration Manager Programmable keys are accessed by pressing LINE on the wireless phone followed by the appropriate digit key e Assigned lines can be accessed by the key sequence LINE a digit where the digit is the order in which the line has been received from the IP Off
30. the default password and change it globally if desired after a LAN connection is established for all AVPPs If independent administration of each AVPP is desired the passwords may be set at initial configuration Note e The IP address of the master AVPP can be changed in this menu After rebooting the system you can change alias IP addresses in each of the other AVPP servers without error Wireless Installation and Configuration Guide Page 17 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide AVPP Configuration The SVP II Configuration screen allows you to set the mode of the AVPP for an IP environment It is also where you can lock the AVPP for maintenance and reset the AVPP after maintenance If the IP address is changed the AVPP will automatically lock for maintenance When this Maintenance Lock occurs the AVPP must be reset upon exit All active calls are terminated during a reset From the main menu scroll to SVP II Configuration and press Enter For the AVP 10 or 20 the following screen is displayed SVP IT Configuration Hostname AVP10 Address 192 168 453 203 ster lirst Alias IP Fddress Last Alias IP fedress Eneble H 323 Gatekeeper Cthernet link System Locked Maintenance Lock Inectivity Tinecut Inin DoS Conf igure ion Recet Reset all SYP servers Ertar Change SendAll ESC Fxi Automatic 192 163 45 203 9 0 6 9 9 0 0 0 N auto negotiate N
31. through XXX4 are the last four digits of the access point s MAC address The primary access point the access point which had the strongest signal to this wireless phone displays first followed by the three access points with the next strongest signals e YY is the power level in dBm at which this wireless phone heard the associated access point Although shown as a positive number YY represents negative dBm and lower numbers represent stronger signals For example a displayed value of 40 indicates 40dBm and is therefore a stronger signal then a display of 50 which indicates 50dBm At least one access point s reading should be stronger than 70 dBm in all areas Note any areas that have inadequate dBm readings Detect Overlap or Conflicts To toggle to the Site Survey function that shows the channel number of the access points press FCN Use this information to detect overlaps or conflicts in access point signaling XXX1 YY XXX2 YY XXX3 YY XXX4 YY Chnl e XXX1 through XXX4 are the last four digits of the access points MAC address e ZZ is the channel number that the access point is using Note any areas that have access points that are in contention for the same channel It is preferable that no overlaps exist anywhere in your facility If that is not possible then any location that shares two access points with the same channel should also show at least two access points with stronger signals that do not conflict
32. 01082 Issue 1 1 June 2006 Software Maintenance Normal Download Messages When the wireless phone is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The table below shows the normal message progression Message Checking Code Download The wireless phone is contacting the TFTP server to determine if it has a newer version of software that should be downloaded Erasing Memory Updating Code The wireless phone has determined that a download should occur and is erasing the current software from memory This message also displays a progress bar When the progress bar fills the display line the erase operation is complete The wireless phone is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the wireless phone displays the extension number and is ready to use Download Failure or Recovery Messages The table below shows the display messages which indicate a failure or recovery situation during the download process Message Server Busy Download The wireless phone is attempting to download from a TFTP server that is busy downloading other phones and refusing
33. 06 Wireless Installation and Configuration Guide Error Status The Error Status screen displays any alarms that indicate some system malfunction Some of these alarms are easily remedied and others require a call to Avaya s Customer Support From the System Status Menu select Error Status The screen displays active alarms on the AVPP The following table displays the list of alarms and a description of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm Maximum telephone usage reached Reduce usage clear alarm Maximum access point usage reached Reduce usage clear alarm Maximum call usage reached Reduce usage clear alarm SRP audio delayed Reduce usage clear alarm SRP audio lost Reduce usage clear alarm No IP address Configure an IP address To clear all clearable alarms press C Network Status The AVPP is connected to the Ethernet network referred to as the LAN or Local Area Network The information about that connection is provided through the Network Status screen From the System Status Menu select Network Status A screen similar to the following is displayed Hetuark Status Hostname SUPU2 1 Address 18 8 0 61 Ethernet Address 00 90 7400 77 15 Net 180 fu11 System Uptine 6 days 02 34 Max calls B0 RX bytes Packets errors drop fifo alignment multicast 1329891547 4112190 a a a 6 1321217 Tk bytes packets errors drop fifo c
34. 5 601082 Issue 1 1 June 2006 Wireless Phone Configuration Standby Menu Item Second Level Third Level Fourth Level Lock Keys Ring Options Telephone Rings Auxiliary Ring 1 Auxiliary Ring 2 Ring Cadence Ring Tone Vibrate Cadence Ring Cadence Ring Tone Vibrate Cadence Ring Cadence Ring Tone Vibrate Cadence Off PBX Continuous Short Pulse Long Pulse Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Off PBX Continuous Short Pulse Long Pulse Off PBX Continuous Short Pulse Long Pulse Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Off PBX Continuous Short Pulse Long Pulse Off PBX Continuous Short Pulse Long Pulse Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Off PBX Continuous Short Pulse Wireless Installation and Configuration Guide IP Office Page 45 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Standby Menu Item Second Level Third Level Fourth Level Long Pulse Phone Options Noise Mode Normal High Severe Key Tones Enable Tones System Info Call Server IP Call Server Port Push to Talk 3626 only Warning Tones Display Contrast Keypad Autolock Phone IP Addr Server IP Addr Firmware Version Channel Enable Disable Audio Volume Tone Volume Disable Tones Enable Warnings Disable Warnings Autolock Disable Autolock 5 sec Autolock 10 sec Autolock 20
35. AVAYA IP Office Wireless Installation and Configuration Guide 15 601082 Issue 1 1 June 2006 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT
36. AVPP This computer can be temporarily connected directly to the component or to the network a dedicated computer is not required Some installations use a laptop to configure and maintain system components TFTP Server A TFTP server is required in the system to distribute software to the wireless phones and AVPP TFTP may be on a different subnet than IP Office AVPP access points and or wireless IP phones AVPP 10 20 and 100 do not support IP Office internal TFTP server To download Avaya s free TFTP server go to www avaya com support Note e An AVPP is required on each subnet The access points must be on the same subnet s as the AVPP s IP Multicast Addresses IP multicast addresses are used by the 3626 wireless phone system This requires that multicasting be enabled on the subnet used for the wireless phones and AVPP servers Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments Wireless Installation and Configuration Guide Page 11 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide The Phone Display Line Indicators Volcemall con Volume icon a Up Pal E jananaaaa TH Battery icon Select Shortcut Mera 3 1 Man Display Area i __ Softkey Function D
37. arrier collisions 5 8 B 4 1478261799 1311194 SUP IL Sockets in Use Last Max SUP IL Access Points in Calls Last Max SUP 11 Telephones in Use Last Max SUP IT Telephones in Calls Last Max SUP IT SRP Audio Delay Lost ESC to Exit Wireless Installation and Configuration Guide Page 58 IP Office 15 601082 Issue 1 1 June 2006 Troubleshooting The screen displays information about the Ethernet network which can help troubleshoot network problems Ethernet Address MAC address of the AVPP hexadecimal System Uptime the number of days hours and minutes since the AVPP was last reset Net the type of connection to the Ethernet switch currently being utilized Note e Data is transmitted over Avaya components by proprietary technology developed by Avaya The Avaya Radio Protocol ARP packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Avaya customer support and engineering personnel RX Ethernet statistics concerning the received packets during System Uptime e bytes bytes received e packets packets received e errors sum of all receive errors long packet short packet CRC overrun alignment e drop packets dropped due to insufficient memory e fifo overrun occurred during reception e alignment nonoctet aligned packets number of bits NOT divisible by eight e multicast packets received with a broadcast or mulit
38. as default Reset system Y N Leave as default Wireless Installation and Configuration Guide IP Office Page 32 15 601082 Issue 1 1 June 2006 AVPP Network Configuration Title State Comment Ethernet Address 00 90 7A 01 24 93 Leave as default fixed The AVPP unit System host name IP Address 192 168 42 3 Hostname Sample1 Subnet Mask 255 255 255 0 Leave as default IP Office unit Default Gateway 192 168 42 1 AVPP TFTP 192 168 42 1 PC containing Download Master AVPP software Primary DNS Server NONE Leave as default Secondary DNS NONE Leave as default Server DNS Domain NONE Leave as default WINS Server NONE Leave as default Workgroup WORKGROUP Leave as default Syslog Server NONE Leave as default Maintenance Lock Leave as default Phone Setup Wireless Phone Installation Boot up the phone by simultaneously pressing Power On Start Call and Power Off End Call Release Power On Start Call while still holding down Power Off End Call The MAC address is displayed e To edit and access press Up Down and Select on the left side of the phone e To navigate back one screen press FCN e Toend programming press Power Off End Call To search for Network Config press Down To access configuration parameters press Select Configure the following information on the phone Title State
39. cast destination address TX Ethernet statistics concerning the transmitted packets during System Uptime e bytes bytes transmitted e packets packets transmitted e errors sum of all transmit errors heartbeat late collision repeated collision underrun carrier e drop packets dropped due to insufficient memory e fifo underrun occurred during transmission e carrier carrier lost during transmission e collisions packets deferred delayed due to collision SVP II Access Points in Use access points in use by wireless phones either in standby or in a call Last is current Max is the maximum number in use at one time SVP II Access Points in Calls access points with wireless phones in a call SVP II Telephone in Use wireless phone in standby or in a call SVP II Telephone in Calls wireless phone in a call SVP II ARP Audio Delay ARP audio packets whose transmission was momentarily delayed SVP II ARP Audio Lost ARP audio packets dropped due to insufficient memory resources Wireless Installation and Configuration Guide Page 59 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Software Version The AVPP and wireless phones utilize Avaya s proprietary software that is controlled and maintained through software versions The Software Version screen provides information about the version currently running on the AVPP This information will help you deter
40. cnnnnccccnnonccncnnanccnnnnnno 13 requirements in soinu iaaiiai esika nda ratiba 7 48 restore defaults oooooocccnnnccccononccccnnonaccnnnnnccnnnnnnecnnnnnne 40 Sy ate rip 23 S SECUN siii ada 41 Shielded cable Sinaosa E A 3 site certificatiON sen nasa o RR 51 site survey MOQE ococonooccccnoconononnconnncnnnannnnnnnanencnnnnnns 40 Software VerSiON ocooconnonccococonncnncnnnnnnnnnnnrcnnnnnnncnnnnn 60 Standalone StatiON ooonnncccnnnnnicinnnococcnnncccnnnnnnnancnnnnnnns 23 SUP Palio 15 18 system COMPONEN cinc age ei eeedne eta ceeeiddeevewtade fates 9 CONFIQUIATION eetere aa Ea nano 30 SIMS E EE cons nde ridad oceania das 57 T COSTING A A vaults 50 MEP ia ad 9 23 37 troubleshooting COVerage ISSUES u hnnain E N 51 U parading an a EA eae 54 user defined preferences oconocccccnnocccccononcccnonancncnnno 44 V VOICE MESSAGING ccccoococcccnnnoncninnnonc cnn nora cnn rra cnn 23 VOICE priority PrOCESSOL ooonoccccnonocccinnnoccccnnnancccnano nc 9 WwW WEB tia 41 wireless phone COMTIFICATION enean aaia 51 ASA cota S 12 installation and configuration oooonocccnnnnnccnnnnacccnns 31 Pucca 37 SPECIICALIONS senora a N 8 Salus M CSSAGES wis secsceessctitestedeanessiedietierarinestsects 62 tOSTING EEEE TEET E TEA N eae 50 UPQLAGING eects TAE E E T 54 Page 69 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Performance figures and data quoted in this document are typical and must be specificall
41. d Configuration Guide IP Office The call processing component of the Avaya IP telephony solution The following IP Office units equipped with VCM are supported e Avaya IP Office 403 e Avaya IP Office 406 V1 V2 e Avaya IP Office 412 The following IP Office Small Office Edition units equipped with built in VoIP are supported e Avaya IP Office Small Office Edition 3 VoIP e Avaya IP Office Small Office Edition 16 VoIP Access Points Supplied by either Avaya or third party vendors access points provide the connection between the wired Ethernet LAN and the wireless 802 11b LAN Access points must be positioned in all areas where wireless phones will be used The number and placement of access points will affect the coverage area and capacity of the wireless system Typically the requirements for use of wireless phones are similar to that of wireless data devices The wireless phones must connect to access points that use AVPP For a complete list of access points supported go to www spectralink com consumer resources wifi_compatibility jsp Ethernet Switch Interconnects multiple network devices including the AVPP IP Office IP Phones and the access points Ethernet switches provide the highest performance networks which can handle combined voice and data traffic and are required when using the wireless phones Although a single Ethernet switch network is recommended the wireless phones and the AVPP can operate in larger mor
42. d a name for the AVPP the following screen is displayed when you first login to the AVPP SYP IT Box Selection Hostname AYP10 Address 197 168 45 203 Enter Select RuRefresh X Lxit Use Arrow Keys to Nowe Cursor The screen displays the name and IP address of the AVPP To display the main menu press Enter Wireless Installation and Configuration Guide Page 15 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Network Configuration The IP address and other network settings are established via the Network Configuration screen This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates For more information about installing software updates via TFTP see Software Maintenance From the main menu scroll to Network Configuration and press Enter A screen similar to the following is displayed etworl Configuration Hostrane Apiai Address 192 168 45 209 Ethernet Address fixed OG 96 7N 03 E5 0C 192 168 45 283 HWPTO Hostname Subnet Nask Default Gateway SY2 11 IFIP Download Master Primary DNS Server Secondary IHS Server DNS Domain MINS Server NUNE Vorkgr oup HORKGROUP Syslog Server NONE Disable Telnet service N Maintenance Lock N Enter Change S Sendhil ESUstxit Use Arrou Keys to Nove Cursor The screen displays e IP Address enter the IP address of the AVPP defined by your system a
43. dministrator e Hostname optional change the default host name if desired This is the name of the AVPP to which you are connected for identification purposes only You cannot enter any spaces in this field e SVP II TFTP Download Master this entry indicates the source of software updates for the AVPP Valid source locations are e NONE disables e IP Address the IP address of the network TFTP server that will be used to transfer software updates to the AVPP e DNS Server and DNS Domain these settings are used to configure domain name services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the AVPP to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP e WINS servers these settings are used for Windows Name Services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the AVPP to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP Note e When the name services are set up correctly the AVPP can translate hostnames to IP addresses Using Telnet it is also possible to access the AVPP using its hostname instead of the IP address Wireless Installation and Configuration Guide Pa
44. e At startup the AVPP uses TFTP to check the software version it is running against the version in the TFTP location If there is a discrepancy the AVPP will download the version in the TFTP location For more information about using TFTP see the Setup and Administration guide for your vendor s IP system Wireless Installation and Configuration Guide Page 56 IP Office 15 601082 Issue 1 1 June 2006 Troubleshooting AVPP Troubleshooting Overview Information about system alarms and network status are displayed on various screens which can be accessed via the System Status Menu From the main menu select System Status A screen similar to the following is displayed System Status Nenu Hostname SUPU2 1 Address 10 8 0 61 Error Status Netuork Status Software Versions Enter Select ESC Exit Use Arrow Keys to Move Cursor The screen displays e Error Status displays alarm and error message information e Network Status displays information about the Ethernet network to which the AVPP is connected e Software Versions lists the software version for the Avaya component e Gatekeeper Database not used Options on the System Status menu provide a window into the real time operation of the components of the system Use this data to determine system function and to troubleshoot areas that may be experiencing problems Wireless Installation and Configuration Guide Page 57 IP Office 15 601082 Issue 1 1 June 20
45. e 67 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Waiting Wrong Code Type Wrong Set Type No message shown No message shown The wireless phone has attempted some operation several times and failed Internal consistency check failure The set type administered on IP Office disagrees with the set type for the wireless phone There is no voice path Messages are left at the principal station but the MSG icon is not lit on the wireless phone Wireless Installation and Configuration Guide IP Office None The wireless phone is waiting for a specific period of time before attempting that operation again Check that the license type is set to 9 and that the sink_cfg cfg file indicates the proper bode bin Make sure that the set type 4606 is used for the wireless phone Verify that the CODEC is G 711 Verify that Message Lamp Ext on the station form for the wireless phone is set to the extension of the principal station Page 68 15 601082 Issue 1 1 June 2006 Index A about this Quide eeccceesscceeeesseceeeeeeeeeeeeneeeeeeeneees 2 ACCESS POM rante Seen en 9 61 admin MEN cee ia tees 34 admin PW oeii aeaa beet ica 43 assigning FUNCTIONS rerna aa R 49 associated station ooooooonnncccnnnnccccnonoccccnonannccnnnannccnnns 23 AVPP AIN iia 22 G NNEN vito 14 ont panal inci baii 4 JOC ALING inkaa a ei a dat 13 ME TT 22 Multi
46. e calls subject to the restrictions applied in your facility e 3620 Wireless Phone The 3620 wireless phone is a sturdier version of the 3616 phone and is ideally suited for healthcare environments The handset has the same features as the 3616 phone e 3626 Wireless Phone The 3626 wireless phone offers a durable design with push to talk capabilities as well as the same features as the 3616 phone The wireless phones use direct sequence spread spectrum radio technology DS to transmit audio packets over wireless LAN access points that support the Avaya Wireless PC card Avaya Voice Priority Processor Avaya Voice Priority Processor AVPP is an Ethernet LAN appliance that works with access points to provide Quality of Service QoS on the wireless LAN All packets to and from the wireless phones pass through the AVPP and are encapsulated for prioritization as they are routed to and from IP Office AVPP is fully compliant with the IEEE802 11 and 802 11b standards AVPP is required for QoS because the current IEEE802 11b wireless LAN standard does not provide a mechanism for differentiating audio packets from data packets The following AVPP servers are available to meet customer needs e AVPP100 Serves 80 calls simultaneously e AVPP020 Serves 20 powered on handsets e AVPP010 Serves 10 powered on handsets Wireless Installation and Configuration Guide Page 9 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation an
47. e complex networks including networks with multiple Ethernet switches routers VLANs and or multiple subnets However in such networks it is possible for the Quality of Service QoS features of the AVPP to be compromised and voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected Note e The 3600 series wireless phones cannot roam from one subnet to another If routers and multiple subnets are in use the wireless phones must only use access points attached to a single subnet or be powered off and back on to switch to a different subnet Wireless Installation and Configuration Guide Page 10 IP Office 15 601082 Issue 1 1 June 2006 Overview Router A router is an optional component in the wired Ethernet LAN infrastructure that separates a wired LAN into segments so that network traffic is restricted to those segments that are directly involved in the communication Installation of a network router is recommended in larger networks where there may be significant network traffic not related to the wireless LAN A router will isolate the wireless LAN from the associated wired LAN so that they are not impacted by each others traffic The gateways access points and their associated Ethernet switch must all be on the same side of the router Administrative Computer A computer is required for setup and maintenance of the
48. e distribution of timing function for active calls as well as the gateway function is affected Internal Gatekeeper A gatekeeper is required in certain H 323 protocol systems Currently a gatekeeper is not supported Wireless Installation and Configuration Guide Page 5 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and C AVPP Capacity onfiguration Guide The AVPP requires a Cat 5 cable connection between its network port and the Ethernet switch The AVPP auto negotiates to the type of port on the Ethernet switch and supports 10Base T 100Base T full duplex and half duplex port types The following table shows the capacity of the AVPP010 and AVPP020 Sale Number of Handsets AVPP010 AVPP020 10 20 2 20 40 3 30 N A The following table shows the capacity of the AVPP100 AVPP Calls per Total Erlangs Wireless Wireless Wireless Servers Server Calls Phones 10 Phones Phones use 15 use 20 use 1 80 80 500 433 325 2 64 128 1000 740 555 60 180 1500 1067 800 58 232 2000 1407 1055 57 285 2500 1747 1310 56 336 312 3000 2080 1560 56 392 3500 2447 1835 55 440 4000 2767 2075 55 495 4500 3127 2345 55 550 5000 3493 2620 55 605 5500 3853 2890 54 648 6000 4140 3105 54 702 6500 4493 3370 54 756 7000 4853 3640 54 810 7500 5213 3910 16 54 864 8000 5573 4180 Note e These limitations are for AVPPs only
49. e phone line has been disconnected at the network interface e Use caution when installing or modifying phone lines Shielded Cables Avaya recommends the use of shielded cables for all external signal connections in order to maintain FCC Part 15 emissions requirements Avaya Voice Priority Processor AVPP The AVPP 10 20 and 100 have been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 3616 3620 3626 Wireless Phones These devices comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation warning e Changes or modifications to this equipment not approved by Avaya may cause this equipment to be non compliant with part 15 of the FCC rules and void the user s auth
50. ect protocol for your site you should upgrade the software for the phones See Upgrading Wireless Phones for more information Restore Defaults This option will set all user and administrative parameters to their factory defaults Site Survey Mode This option is used to check the signal strength from access points When Site Survey Mode is selected the phone will remain in this mode until it is powered off For more information on this mode see Certifying the Wireless Phone Wireless Installation and Configuration Guide Page 40 IP Office 15 601082 Issue 1 1 June 2006 Wireless Phone Configuration Security None Disables any 802 11 encryption or security authentication mechanisms WEP Wired Equivalent Privacy A wireless encryption protocol that scrambles wireless signals allowing for greater security in the wireless network If WEP Encryption is required at this site you must configure each wireless phone to correspond with the encryption protocol set up in the access points Select the entries from the options below to enable the wireless phone to acquire the system Notes Set each of these options to match exactly the settings in your access points Encryption codes display as they are entered For security reasons codes will not display when a user returns to the Admin menu Encryption options WEP may be set to optional at the access point if there are wireless devices in use that do not have WEP capab
51. et WIC as A ii 10 A A A A A A A E EA ieee EA e aS 11 Administrative Comp t i s A te o nS ba 11 TETPASOIVON T A A A A T 11 IP Multicast Addresses ea to a tas tes 11 ene A Meare eae TA Meee 12 INTFORAUGING TRAMPA oia 13 OVA A AE A A misleads AAA AA A AA AR ARA AAA AA 13 Required Materials e lo ia ie 13 ES O 13 AVPP C nfig ra ON a eroe aee aaraa A aia de 14 FOCUS E E 14 Connecting to the AMA ti o ni es a eed ide ae eat 14 Connecting via the Serial Podio llar aiiad 14 Connecting ma Telnet stat anne estad 15 PNP PES Ste ly Menu estat sio std dida dida reo 15 NetWork Configuratio sas na 16 O OO 17 aAA olai lUe iola AP a ce ce a te ge ae ge eee ee ug eae 18 A ONS seee tes cars se dats eee ented a dans were te eat eect eros Uae eaten eae eats 20 Change PASSWONG ssiri ierisinde i eee enaa EAEE A E E ALAE AEEA EAEE A errata 21 AV PP AA A a 22 niga ia ole AAA A E IIA PA IE A E tate A A E TAR 22 pl A O 22 Removing an AVP P tii ailra 22 Changing the Master AVP P Ieina teei ARAS 22 IP Office Configuration a As 23 o A E O 23 Configuring the Wireless Phone with IP Office Manager occocccccocccccnnnccconananonccononncnnnnnnnnnnnccnnnnnnnnnnnns 23 POft1cS Integration FAGtOrs sra lll A os 26 Voice Messaging ACCESS ci e aigibes ieee eels elon agin ade 26 Wireless Installation and Configuration Guide Page iii IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide CODECS nn A ca EG ede ec sec ada al eal
52. etected within two seconds Wireless phones not active on calls are immediately forced to check out and check in again For wireless phones active in calls two possible scenarios can occur e If the AVPP that was removed was providing the gateway function for the wireless phone then the call is lost and the wireless phone is forced to check in again e If the AVPP that was removed was providing the timing function for the call then call will switch to the AVPP that should now provide the timing function Note e During the two seconds while the loss of the AVPP is being detected the audio for the call will be lost Changing the Master AVPP In the event the master AVPP loses communication with the network the wireless phone system will fail All AVPPs will lock and all calls will be lost and no calls will be able to be placed Therefore if the master AVPP needs replacing be sure that the system can be brought down with minimal call interruption Be sure to reset all AVPPs after the master has been replaced If the IP address of the master is changed it must be changed in all AVPPs Wireless Installation and Configuration Guide Page 22 IP Office 15 601082 Issue 1 1 June 2006 IP Office Configuration Introduction You need to configure the wireless phones as VoIP extensions on IP Office Note e The IP Office Manager screen shots below are from IP Office Version 3 1 Depending on the version of your IP Office the exac
53. ets A de 1 RS A de RS AA 61 Configuration Problems errire eerie pta 61 Wireless Phone Status Messages dotados a 62 Md iras 69 Wireless Installation and Configuration Guide Page v IP Office 15 601082 Issue 1 1 June 2006 Declaration of Conformity DECLARATION OF CONFORMITY We SpectraLink Corporation 5755 Central Avenue Boulder CO 80301 declare under sole responsibility that the Wireless Business Telephone System Components Wireless Telephone Handset Models SNP2400 RNP2400 Battery Models BPE100 BPX100 System Controfier Models TGA 116 TGU 116 TGA 104 TGU 104 SVP100 Battery Charger Modals BOC7204 DCE100 DCX100 conform to Directive 49 336 EEC for Electromagnetic Compatibility RATTE Directive 1999 5 EEC and LVD Directive 73 23 EEC Compliance was demonstrated to the following specifications as listed in the official Jowral of the European Communities EN 61000 6 4 2001 Industrial Emissions EN 55022 1994 A1 Emissions Class A SVP100 TGA TGU 104 amp respective power supplies EN 550241998 Immunity EN 300 328 1 V1 3 1 2001 ERM EN 300 489 1 17 2002 Common EMC ERM RLAN Class B for Handsets EN 300 826 ERM EMC EN 50360 2001 SAR EN 61000 6 2 2001 Immunity EN 61000 3 2 2000 Harmonic Emissions EN 61000 3 3 1995 Flicker Emissions EN 60950 2000 Safety with CB Reports Cc Mark A Angles Manager Quality amp Process Engineering For the Specral nt Corporation Wireless Installation and Configuration Guide IP Office
54. ge 16 IP Office 15 601082 Issue 1 1 June 2006 AVPP Configuration e Workgroup as set in WINS e Syslog Server logging can be set to Syslog or NONE If Syslog is set a message is sent to the Syslog server when an alarm is triggered e Disable Telnet service prevents Telnet access into the AVPP server Reset the AVPP server for the change to take effect Upon reset the Telnet protocol server is not started The AVPP must be reset in order to set the configuration options If the AVPP is in Maintenance Lock and you press Esc you will be prompted to reset the AVPP At the reset prompt press Y Yes To manually reset AVPP select Reset in the SVP II Configuration screen and then press Y Yes Send All In an IP system with multiple AVPPs the SendAll option is provided to speed configuration and ensure identical settings The S SendAll option allows you to send that configuration parameter to every AVPP on the LAN SendAll can only be used after the IP address is established on each AVPP via the serial connection If you anticipate identical settings across the LAN set the IP address and custom hostname if desired for each AVPP using the initial serial connection Connect via the LAN and use SendAll to set identical configuration options for all AVPPs If SendAll is to be utilized in your system all passwords must be identical Warning e Do not change the password at the initial configuration if SendAll is desired Use
55. he NetLink SVP II System menu is displayed Wireless Installation and Configuration Guide Page 14 IP Office 15 601082 Issue 1 1 June 2006 AVPP Configuration Connecting via Telnet Note e Telnet can only be used after the AVPP s IP address is configured The Telnet method of connection is used for routine maintenance of the Avaya server for both local and remote administration depending on your network To connect via Telnet run a Telnet session to the IP address of the AVPP Once you connect and log in the NetLink SVP II System menu is displayed AVPP System Menu When you connect via the serial port or via Telnet for the first time the following main menu is displayed MetLieh S0P 1 Syston Hestname SUPE 1 Mdiress 184 8 B 61 Sur 11 A obre hi Cos fiquratios Change Password Exit Enter Select ESC nit Use rrou Keys te hve Cor sar The screen displays e System Status menu for viewing error messages status of operation and software code version The 170 series software is required in the Alcatel IP environment You can check the version currently installed on AVPP through the System Status menu see Software Version e SVP II Configuration allows you to set the mode and reset the system e Network Configuration allows you to set network configuration options including IP address and hostname e Change Password allows you to change the password for AVPP access After you have configure
56. horized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation informa
57. ice unit This is true regardless of which button is associated with the line For example If line 1 is assigned to Programmable Key 1 LINE 1 will access line 1 If line 2 is then assigned to Programmable Key 4 LINE 2 will access line 2 e Change to feature programming will take effect after the wireless phone is powered off and back on again e f an Open Application Interface OAI is operational one or more function key sequences will be assigned in the OAI configuration and they will override any function sequence established here Wireless Installation and Configuration Guide Page 49 IP Office 15 601082 Issue 1 1 June 2006 Testing a Wireless Phone Verify proper registration and operation of each wireless phone by performing the following tests on each wireless phone in an active wireless area a To power on the wireless phone press Power On Start Call A series of messages are displayed as the wireless phone acquires the system The wireless phone should display the user extension Any error messages should clear 2 Press Power On Start Call The extension number should be replaced by information from the IP Office unit and you should hear a dial tone Place a call and listen to the audio quality To end the call press Power Off End Call Place a call to the wireless phone and verify ring answer clear transmit and clear receive audio Press Power On Start Call 5 To verify all programmed features on the wire
58. il decane RR AE Eai rears EEA REKA HEEE PEEKE 48 Contig ration ProCESS avecina nietas 48 Feature PrograMMiNg ii AAA Ai 49 A oO 49 Assigning RUNGCUIONS cda enel imstande dicos 49 Testing a Wireless Phone a 50 Certifying the Installation 51 INTOdUCION tardaba a sto 51 Sito COC ATOM s earen e aa a iaa 51 Solving Coverage ISSUES ito ad 51 Site Survey Mode a e A foe Se et PENS AT eR Oo Cia Sod er in ee 52 DST CL CBI COV EINE ea eee ceed eae Meta ca te ce eae eats o ou Pen e e ea de e 52 Detect Overlap Or Conflits peresi ensien keinua sae eaea tl ASENA Ere ENTERRA rE TE 52 Confirm Supported Data Rates indi io a 53 Software Maltenanca naa ta att halt eat le al eal a att ah aba 54 WEIS IOI EEr a E crak ae oe eck T lated eagle daunted evga Neate needa E A chacn yee ahee 54 Upgrading Wireless Phones certsraritesrier lcd cr anal 54 Normal Download Messages tan da as 55 Download Failure or Recovery Messages ccocooooocccccnncccccnnnonnoncncnnnnncnnnnnnnnnnnnnnnnncnnnnnnnnnnnnnnnnnrrnnnnnnnnnno 55 Upgrading the AV PP ads 56 Wireless Installation and Configuration Guide Page iv IP Office 15 601082 Issue 1 1 June 2006 Table Of Contents Troubleshooting aa 57 AVPP Troubleshooting sos oa a EE a a E E ia 57 A O E AO O E A EET 57 AOE lv E E E AE E A E AEE P E E E AE E AT 58 AINEI d EENS a EE E AA ias 58 SOMWare Verid ASA 60 Gatekeeper Database iaa 60 Wireless Phone Troubleshooting ironia id 61 O 61 Access Point POD ISS it ds os cade n
59. ility All wireless devices must be upgraded to WEP capability for a fully secured WEP environment Authentication Select either Open System or Shared Key WEP On Off Select either WEP On or WEP Off Key Information To scroll through the options press Up and Down Default Key Enter the key specified for use by the wireless phones This will be 1 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 4 Scroll to the key option that corresponds to the default key that was entered above Press 0 and enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A F use the right arrow key to advance to the next digit and the left arrow key to backspace For 40 bit keys you will need to enter 10 digits for 128 bit keys you will need to enter 26 digits The display will scroll as needed Rotation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system Wireless Installation and Configuration Guide Page 41 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Cisco FSR Fast Secure Roaming A proprietary security mechanism devised by Cisco Systems to overcome some shortcomings in the 802 11 Standard WEP encryption without impacting the ability of the wireless phones to roam from one access
60. in use at the site enter the correct ESSID manually 1 On the keypad press the first digit letter of the ESSID The digit is displayed 2 Press the first digit letter of the ESSID again to scroll through the letters associated with that key For example If you press 2 repeatedly you will see 2 A B and C a b and c The following table shows keys that you use to enter non numeric characters or other characters not represented on the keypad To Enter Press _ 1 8 amp 5 1 1 Space 0 Qq 7 ZZ 9 3 When the correct entry is displayed press Up or Down to move on to the next character Repeat for each digit letter of the ESSID 4 To save the entry and return to the menu press Select To abort and return to the menu without saving any changes press FCN Wireless Installation and Configuration Guide Page 39 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide License Management License Management lets you select the VoIP protocol that your site is licensed to download and run The IP Office Protocol to use for the wireless phones is 009 Any other protocol will cause the wireless phone to malfunction e To view the current selection press Select The protocol number is displayed e To change the protocol press Select e To scroll through the options press Up or Down e To select the displayed protocol number press Select After selecting the corr
61. ing e Only use the Avaya provided Class Il AC Adapter with output 24VDC 1A Wireless Installation and Configuration Guide Page 4 IP Office 15 601082 Issue 1 1 June 2006 Overview Multiple AVPP Multiple AVPP environments are those which have more than one AVPP in the same subnet in order to accommodate larger systems and higher call capacity In a system comprised of multiple AVPPs using an IP protocol a master AVPP must be identified The master AVPP server must have a static IP address The wireless phones and the other AVPPs locate the master by using a static IP address DHCP or DNS The loss of a non master AVPP does not significantly affect the operation of the remaining AVPPs However the loss of the master AVPP results in a loss of all communication between all of the AVPPs This also means that the loss of the master AVPP results in the loss of all active calls and wireless phones cannot check in until communication with the master is re established Note e 10 20 and 100 AVPPs will not operate together in a network The network must consist of all 10 all 20 or all 100 AVPPs The Timing Function In the IP PBX environment AVPPs provide both the connection or gateway to the IP PBX for the wireless phones and the timing function for active calls This gateway function is distributed across the AVPPs The number of active AVPPs is determined dynamically Whenever AVPPs are added to or removed from the system th
62. ions press Up Down and Select on the left side of the phone 4 To change the selected option press OK or press Up to return to the previous menu level 5 To exit the menu press Power Off End Call The default settings are shown below with an prior to the option Wireless Installation and Configuration Guide Page 34 IP Office 15 601082 Issue 1 1 June 2006 Wireless Phone Configuration The following table lists the Admin menu items Detailed descriptions of each item appear below the IP Office table Admin Menu Second Level Third Level Fourth Level Fifth Level Sixth Items Level Phone Config License Option Set Current Ext Password IP Office IP Ofc Enabled IP Ofc Disabled OAI ON OFF Enable OAI Disable OAI Push to Talk Allowed Channel 1 3626 only Channels Channel 2 Channel 3 Channel 4 Channel 5 Channel 6 Channel 7 Channel 8 Allow Disallow Allow PTT Disallow PTT Admin Password Network IP Address Use DHCP Config Static IP Phone IP TFTP Server IP Default Gateway Subnet Mask Syslog Server IP Call Server IP Call Server Port AVPP IP OAI Server IP ESS ID Learn Once Learn Always Wireless Installation and Configuration Guide Page 35 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Admin Menu Second Level Third Level Fourth Level Fifth Level Sixth ltems Level Static Entry Security None
63. isplay si Aaaa Bbbb Cccc Dddd ia jiaki Alphanumeric The wireless phone display has two lines capable of displaying 16 alphanumeric characters each Display information provided by IP Office when the wireless phone is off hook will be passed directly to the wireless phone display The wireless phone will emulate the 4606 phone display handling Certain characters may be used by IP Office that are not implemented in the wireless phone such as definable and special characters In IP Office the MENU key is unavailable The softkeys operate with a toggle function To activate a softkey feature press the left or right side of the corresponding key To display the standby menu press and briefly hold FCN e To scroll through the menu press Up and Down e To select a menu item press Select Voicemail Icon The voicemail icon is activated in a similar fashion as the message indicator of the display set Ringing and Tones The ringing types normal or vibrator are programmed by the wireless phone user into the wireless phone and are not accessible or changeable by IP Office Whenever possible the audible and vibrating ringer on the wireless phone will follow the cadence provided by IP Office Audio Features The 4606 speakerphone features are not available on the wireless phone Line Indicators The line indicators on the wireless phone will convert to a solid or flashing number to mimic the LEDs next to Line keys on the 4606 phone
64. less of the mode in which the wireless phone is operating the following components must be configured Phone IP Phone IP refers to the IP address of the wireless phone This is automatically assigned if DHCP is used If using static IP configuration you must obtain a unique IP address for each phone from your network administrator AVPP IP AVPP IP refers to the IP address of the AVPP If using static IP configuration this is simply the IP address of the AVPP Note e The AVPP must be statically configured to have a permanent IP address If DHCP is being used the wireless phone will try the following in order the DHCP option 151 then a DNS lookup of SLNKSVP2 if the DHCP options 6 DNS Server and 15 Domain Name are configured The following components may be configured optionally Wireless Installation and Configuration Guide Page 37 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide TFTP Server IP TFTP Server refers to the IP address of a TFTP server on the network that holds software images for updating the wireless phones If this feature is configured not set to 0 0 0 0 or 255 255 255 255 with either static IP configuration or using DHCP option 66 TFTP server or the Boot server next server siaddr field the wireless phone will check for newer software each time it is powered on or comes back into range of your network This check takes only a second and ensures that all
65. less phone press FCN and then press Power Off End Call when finished 6 To verify the programmed line appearances press LINE and then press Power Off End Call when finished 7 Press Power Off End Call Any line indicators should turn off and the extension number display will return Wireless Installation and Configuration Guide Page 50 IP Office 15 601082 Issue 1 1 June 2006 Certifying the Installation Introduction Conduct a preliminary Site Survey Mode test according to the directions given in this section Note any areas where coverage is conflicting or inadequate Note any system difficulties and work with your wireless LAN and or LAN system administrator to determine the cause and possible remedy For information on possible sources of difficulties see Troubleshooting Site Certification Note e The installer should not leave the site before performing installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to an Avaya engineer The coverage test will also require you to put the wireless phone in Site Survey mode and walk the entire coverage area to verify all access poin
66. lt PRM Default Inter S P2 Det ault Fnter Chanae SendAll FSC Fxi Use Arrow Keys to Nave Cursor Tags set packet priorities for QoS Either DSCP or 802 1p tags may be used e DSCP Tag DSCP Differentiated Services Code Point is a QoS mechanism for setting relative priorities In the IP header packets are tagged with a DSCP field for type of service e Traffic Class e Administration tags set the priority for Telnet TFTP and other administrative traffic Administrative traffic can have the lowest priority because it does not require voice quality e WT In call WT Standby in call traffic requires voice quality and may be set toa higher priority than standby traffic e RTP audio traffic to the IP PBX It requires voice quality e PBX traffic not audio to the PBX e Inter SVP2 the information passing protocol the AVPP servers use to communicate with each other Wireless Installation and Configuration Guide Page 20 IP Office 15 601082 Issue 1 1 June 2006 AVPP Configuration Change Password The password to access the AVPP may be changed if desired From the Main Menu select Change Password A screen similar to the following is displayed Change Password Hostname SUPU2_1 Address 18 8 0 61 1d Passuord Hew Passuard ANARA ANA LA RANA Confirm Neu Password KRAKAKNALALAANAR Set Passuord Set Passuord on all SUP servers Enter Select ESC Exit Use Arrow Keys to Move Cursor Enter the i
67. mine if you are running the most recent version and will assist Avaya engineering and or customer support in troubleshooting software problems From the System Status Menu select Software Version A screen similar to the following is displayed Software Version Numbers Hostname SUPU2 1 Address 10 8 0 51 Hardware Versions 32 02 ENG Factory Page 230 008 Downloader 230 157 SeaSauecc Table of Contents 173 001 ddba ac Functional Code 174 881 cO942c86 File System 175 001 cce2b488 ESC to Exit Note e The software versions on your system will be different from the versions displayed in the above sample screen The 170 series software is required in certain IP environments Name Major Version Number Filename Table of Contents 173 svp100 toc Functional Code 174 zvmlinux File System 175 flashfs Gatekeeper Database The Gatekeeper Database screen lists the registered extension numbers and the IP address currently being used by each extension The Gatekeeper is not enabled If this option is selected a screen similar to the following is displayed A Telnet 135 0 122 31 fx ie Gatekeeper is not enabled Wireless Installation and Configuration Guide Page 60 IP Office 15 601082 Issue 1 1 June 2006 Troubleshooting Wireless Phone Troubleshooting Introduction Wireless phones can exhibit transmission problems in several ways They can cease functioning properly display error messages or dis
68. ned Error The system is rejecting the registration of the wireless phone with an unrecognized error code Updating Code The wireless phone is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded Updating The wireless phone is internally updating its software images Wireless Installation and Configuration Guide IP Office Troubleshooting The wireless phone will restart and attempt to re register with the AVPP which should fix the problem Report this to your system administrator if it keeps happening All call paths are in use try calling again in a few minutes If this condition persists contact the system administrator Try calling again later Error code 01 02 or 07 check the TFTP server configuration Error code 81 the wireless phone will attempt to download the file again For other messages power off the wireless phone then turn it on again to retry the download If the error repeats note it and contact Technical Support None The display is a progress indicator and may not appear long enough to recognize during a normal check in If this condition persists contact the Avaya system administrator None When the progress bar fills the display line the update operation is complete on that file None The wireless phone may do this briefly after a download This is information only Pag
69. nformation and either select Set Password or press S The password parameters are e More than four characters e First character must be a letter other characters may be numbers and letters e No dashes spaces or punctuation marks alphanumeric only Caution e Remember to keep the password safe as it cannot be reset remotely Wireless Installation and Configuration Guide Page 21 IP Office 15 601082 Issue 1 1 June 2006 AVPP Administration Introduction Whenever an AVPP is removed from the system wireless phones that are using the system will be affected If the removal of the AVPP is intentional the administrator should lock and idle the system prior to removing an AVPP Whenever an AVPP is added to the system the change is seamless and does not affect the wireless phone calling functionality Adding an AVPP In the IP PBX environment a new AVPP is detected within two seconds of being added to the system booted configured connected When detected any wireless phone that is not active in a call will immediately be forced to check out and check in again Any wireless phone in a call will immediately switch to the AVPP that should provide its timing function This switch should not be noticeable to the user since it is similar to a normal handoff between access points When the call is ended the wireless phone will be forced to checkout and checkin again Removing an AVPP When a AVPP is removed from the system it is d
70. ority to operate this equipment warning e Avaya products contain no user serviceable parts inside Refer servicing to qualified service personnel Wireless Installation and Configuration Guide Page 3 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Overview of the AVPP Before you can begin using the AVPP you will need to do the following 1 Install and configure the Avaya Voice Priority Processor AVPP within an IP telephony system 2 Configure IP Office 3 4 Configure the 3616 3620 3626 wireless phones Configure the Access Points Front Panel of the AVPP The AVPP s front panel contains ports to connect to the LAN and an administrative computer via an RS 232 port Status LEDs supply information about the AVPP s functionality poses EA NETWORK Y RS 232 Port male DB 9 connector DTE used for RS 232 connection to a terminal terminal emulator or modem for system administration Link LEDs e LNKOK lit when there is a network connection e ACT lit if there is system activity e COL lit if there are network collisions NETWORK connects to wired Ethernet LAN ERROR LED lit when the system has detected an error STATUS LEDs indicate system error messages and status e 1 heartbeat indicates gateway is running e 2 if active calls e 3 4 5 currently unused PWR power jack connects to the AC adapter supplying power to the system Z warn
71. ounting space for wall mount and proximity to the LAN access device switched Ethernet hub and power source e Easy access to the front panel which is used for cabling e Amaximum distance of 325 feet 100 meters from the Ethernet switch Wireless Installation and Configuration Guide Page 13 IP Office 15 601082 Issue 1 1 June 2006 AVPP Configuration Introduction During initial setup of the AVPP the IP address is established and the maximum number of active calls per access point is set Optionally you may enter a hostname and a location for software updates via TFTP Note e Where SVP is documented in this section AVPP applies Connecting to the AVPP The initial connection to the AVPP must be made via a serial connection to establish the AVPP s IP address After the IP address is established connection to the AVPP can be done via the network using Telnet It is recommended that the basic setup actions occur while the serial connection is made Connecting via the Serial Port 1 Using a DB 9 female null modem cable connect the AVPP to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None 3 To display the AVPP login screen press Enter Enter the default login admin and default password admin These are case sensitive T
72. phone is registered e Call Server Port displays the UDP port number used when registering with IP Office e Push to talk 3626 only displays the menu for the two way radio feature in the 3626 wireless phone The Channel option allows you to select a channel 1 8 to send and receive radio messages The Enable Disable option allows you to enable or disable the radio feature Wireless Installation and Configuration Guide Page 47 IP Office 15 601082 Issue 1 1 June 2006 License Management Introduction The wireless phone system supports a number of different IP protocol integrations All wireless phones are shipped from Avaya with generic software loaded which allows the phones to associate to a wireless LAN and download their functional software from a TFTP server Note The wireless phone will not function properly without downloading appropriate software Requirements A wireless LAN must be properly configured and operational through the use of 802 11b IP Office must also be connected to your network and completely operational A TFTP server must be available on the network in order to load the appropriate software in to Ensure that the battery pack on the wireless phone is fully charged Configuration Process Note Download the latest 3600 series wireless IP phone IP software from www spectralink com softwareupdates Load the latest version of the 3600 series wireless phone code and place it on the TFTP server
73. play incorrect data When using and troubleshooting wireless phones consider the problem sources described in this section to determine the best method of approaching any specific situation Access Point Problems Most but not all wireless phone audio problems have to do with access point range positioning and capacity Performing a Site Survey as described in the Setup and Maintenance document can isolate the access point causing these types of problems If the wireless phone itself is suspected conduct a parallel Site Survey with a wireless phone that is known to be properly functioning In Range Out of Range Service will be disrupted if a user moves outside the area covered by the wireless LAN access points Service is restored if the user moves back within range If a call drops because a user moves out of range the wireless phone will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity of a particular access point may be filled If this happens the user will hear three chirps from the wireless phone The user can wait until another user terminates a call or move within range of another access point and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another access point Due to range limitations this may be the same as moving out of range Transmission Obstructions Prior to system installa
74. ple e a EA 4 network StatUS ceceeceeceeeeeeeeeeeeeeeeeeeeeeeeseaees 58 Pass WOT eiar E EES 21 FOMOVING ae ra E E O 22 CUP OF AGIING asi raa EEN 56 BN PP A 31 AVPP eich tech A A ae eee 37 B button programMmMing eseeseececeeeeeeeeeetteeeeeeeeeeees 23 C call server Poco 37 capat Vicio 61 CISCO ES A di 41 configuration associated Station ooonnncccnnnnicinnniccccnnnerccnnnarncnns 23 ANRPocrita da da 31 Noria ds lies 16 proble MS iii iia 61 PIOCOSS e norint een ae cinta derrita sacas drid dais 48 QOS tias rr as 20 standalone StatiON oooooonnnccnnnnnnoccnnnococnnnnanannnnnnnns 23 SYSTEMI viril ini 30 oel tela c E E E dani reino da daba 51 D data rates ius ia 52 dBi 52 declaration Of CONfOrMitY ooooonoccccnonoccccnonancccnananccnnnno 1 DHCP iore ea e hie a eben a niaes 23 37 A E A EA T E edd 12 DNS italia 23 E rror STALUS iii 58 ESSI Diin a aa a aa 39 ethernet SWitCh ooooononncccccnnnninocococoncccnnnncnnnnononccnnnnnnnnns 9 eXtenso Niii taia ee ee 44 G GAOKBE PET onsere e ana E e 60 l in range Out Of Tange erraria aE 61 Wireless Installation and Configuration Guide IP Office IP AddreSS E E A E ET 37 IP Office Manager c ceeceeeeceeeeeeseteeeeteeeeneeseeeeees 23 L license Manage MeMtccococccccnnoccncnanoncncnanoncncnanancncnnns 40 M Messages iii Dell anhaa Tan 54 62 O OA lita a ai 37 42 OVA Mii dd el tame 7 P password irent naai le 44 R required materials ooonooccnnnnicc
75. point to another with seamless voice Cisco FSR requires advanced configuration of the Cisco access points in your site See your Cisco representative for detailed WEP documentation on configuring your access points and other required security services on your wired network To configure Cisco FSR on your wireless phone you must enter a Radius server username and password into each phone Username Enter a username that matches an entry on your Radius server Usernames are alphanumeric strings and can be entered using the same technique as described above for ESSID entry Password Enter the password that corresponds to this username OAI On Off The Open Application Interface OAI enables third party computer applications to display alphanumeric messages on the wireless phone display and take input from the wireless phone s keypad Refer to the Open Application Interface OAI Specification Version 1 2 documentation for information about administering the OAI gateway and the services it can provide If you have an OAI gateway installed in your system OAI may be optionally enabled in each wireless phone You may select whether the wireless phone should attempt to connect to the OEM OAI gateway by choosing either Enable or Disable in this menu If OAI is enabled and an OAI IP address is available to the phone either via DHCP or static IP configuration the phone will communicate with the OAI server at power on and periodically while it is
76. reen on the AVPP Verify the AVPP connection to LAN Check that all required software files are on the TFTP server if over the air downloading is being used If the error repeats contact Avaya Technical Support Enter the correct password in the phone To return to standby mode press Power Off End Call None See Avaya IP Office Integration Factors Using the administrative menus select one license from the set to allow the phone to download the appropriate software None the wireless phone will automatically retry the download every few seconds Page 66 15 601082 Issue 1 1 June 2006 AVPP Service Rej The AVPP has rejected a request from the wireless phone System Busy AVPP is busy or out of resources System Error An internal failure has occurred in AVPP System Locked AVPP is locked with Busy Tone TFTP A failure has occurred during ERROR x yy a TFTP software download x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error 81 File put into memory did not CRC FF Timeout error TFTP server did not respond within a specified period of time Trying The phone is attempting to XXX XXX XXX XXX register with IP Office at IP XXX XXX XXX XXX Undefi
77. s to get the information from the DHCP server enter DHCP If DHCP is used the IP address of the master AVPP server must be configured in the DHCP server For more information about DHCP integration factors see the wireless phone interface guide for your IP environment e To statically configure the IP address of the master AVPP in a DNS server and configure each of the AVPPs to retrieve this information from the DNS server enter DNS If DNS is used the IP address of the master AVPP server must be configured in the DNS server For an explanation of the master AVPP see Introduction to AVPP e First Alias IP Address Last Alias IP Address enter the range of IP addresses this AVPP may use when acting as a proxy for the wireless phones Alias IP addresses are not necessary in Avaya systems Note All alias addresses must be on the same subnet as the AVPP server and cannot be duplicated on other subnets or AVPPs There is no limit to the number of addresses that can be assigned however the capacity of each AVPP is 500 wireless phones e Enable H 323 Gatekeeper the Gatekeeper function is not supported Enter N No e Ethernet link the AVPP will auto negotiate unless there is a need to specify a link speed e System Locked this option is used to take the system down for maintenance The default entry is N No To prevent any new calls from starting set as Y Yes To restore normal operation return to N e Maintenance Lock the s
78. sec Current Chan 01 123456789 New chan PTT Enabled PTT Disabled Curr Audio Vol Curr Tone Vol Wireless Installation and Configuration Guide IP Office Page 46 15 601082 Issue 1 1 June 2006 Wireless Phone Configuration To change the standard ring used for normal operation 1 Select Ring Type and then select Telephone Ring 2 From the Telephone Ring menu select either Normal Ring an audible alert Vibrator Ring or Vib Norm Ring vibrate for five seconds and then audible alert for subsequent rings The Auxiliary Ring modes are reserved for future use Vibrator ring works only if this wireless phone has the optional vibrating ringer The ring type currently in use displays with an asterisk To select an option that describes the noise level in your environment select High Noise Mode from the menu Selecting the correct option will adjust the wireless phone to account for background noise Select e Normal for most office environments e High for moderate background noise e Severe for extremely noisy conditions Use of the non Normal Noise modes is not recommended unless you are in a loud environment or you may find it difficult to be heard on your wireless phone e Current IP Address displays the IP address currently assigned to the wireless phone The IP address is not set here it is merely displayed e Call Server IP displays the IP address of the IP Office unit with which the wireless
79. t screen displays may differ However the steps to cover should be similar Configuring the Wireless Phone with IP Office Manager 1 Launch IP Office Manager and from the System Configuration screen click the System tab System Configuration Small Office Sysiem JLAN1 LANZ DNS Voicemail Telephony Gatekeeper LDAP SNMP CDR Name Locale enu Password e COMM Password fre Mcnitor Password fo Confirm Monitor Password Licence Server IF Address 255 255 255 255 Time Offset TFTP Server IP Address 3 192166455 AWPP IP Address 192 68 45 208 Time Server IP Address 0 0 0 0 M OSS Status Beep on lislen File Writer IP Address xl Conferencing Center IP Address Hde auto recording Codferencinz Center URL Favcur RIP Routes over static rcutes 2 Enter the master AVPP IP Address 3 Enter the FTP Server IP Address 4 Click OK Wireless Installation and Configuration Guide Page 23 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Adding a New User 1 Click the User tab User Wireless1 dunt Group Settings T3 Sets only Personal Directory T3 Sets only Voicemail DND ShortCcdes SourceNumbers Telephony Forwarding Cial In M Ex Drectory Password Confirm Password pe Full Name First Wirdess Extension 6 550 5 Locale Priority 5 Restrictions
80. the product with both 40 bit and 128 bit encryption WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN Notes e IP multicast addresses are used by the 3626 wireless phone Push to Talk PTT feature This requires that multicasting be enabled on the subnet used for the wireless phones Avaya Voice Priority Processor AVPP server and telephony gateways e Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments Requirements 1 Awireless LAN must be properly configured and operational through the use of 802 11b wireless access points 2 A TFTP server must be available on the network in order to load the appropriate software into the wireless phones For detailed instructions for loading software on wireless phones see License Management IP Office must be connected to the customer network and be completely operational 4 The AVPP which controls the QoS on the wireless LAN for the wireless phones must be on the same subnet as the wireless phone and have the proper versions of software To download the latest AVPP software visit www spectralink com softwareupdates 5 Add a station on IP Office for each wireless phone You will need to administer each wireless phone as a 4606 IP phone
81. tion ESSID Select the option that will enable the wireless phone to acquire access points with the correct ESSID Extended Service Set ID each time it is turned on Note e Broadcast ESSID must be enabled in the access points for ESSID learning to function Refer to the configuration note for your access point or call your access point vendor for specifics Overlapping wireless systems complicate the use of ESSID learning as the wireless phone in an overlapping area could receive conflicting signals If this is the situation at your site use Static Entry or Learn Once in an area with overlapping ESSIDs Learn Once The Learn Once option allows the wireless phone to scan all ESSIDs for a DHCP server and or TFTP server Once either is found the wireless phone retains the ESSID from whichever access point it associates with at that point When overlapping wireless systems exist the Learn Once feature allows the wireless phone to use only the ESSID established at first learn at all subsequent power on This ESSID is retained by the wireless phone until the ESSID option is re selected Learn Always The Learn Always option allows the wireless phone to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the wireless phone will be used at more than one site Static Entry If your access points do not accept broadcast ESSID or if there are overlapping wireless systems
82. tion For the most current versions of documentation go to the Avaya Support web site http www avaya com support or the IP Office Knowledge Base http marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Table Of Contents Declaration Of Conformity vciomiociininc ie 1 OVA Mts a tt o na o a al I a al a a al a 2 PAO TIS QUISO Se A aaa 2 Impontantintomato ceci ed et 3 A A 3 Shi ld d Cables iaa tad A a 3 Avaya Voice Priority Processor AVPP scooter 3 3616 3620 3626 Wireless PONES iii a 3 Oyemiew ORINe AVE Dosaritss Ea A E EAEE EA T EAA Aane TA Eee EAE Nee TA aeee AA salaitaeed 4 Front Panelot thie AVP P eh enaa ren e ad 4 M ltipl AVP P 1er eE EE EE Aai gnats 5 The Timing FURIA 5 Internal Gatekeeper orrera A 5 ANP Ec 92 6 9 Sra et se aed ME re Pe as 6 Overview Of Wireless POON ccccccccncccccccccconocononononononononnnnnonnnonnnnnnnnnnn nn rr rr rr rr rr rr erre rr 7 ROQUITE MES tete lists 7 Phone Specifications a ac De a eaten 8 System GOMPORS MiS contin asters ee is aa E E had 9 3600 Series Wireless Phones iii td 9 Avaya Voice Priority ProcesS Orina 9 E A ct A Aha ae che O 10 PICGOSS POURS Sood estar tee E E E E E a da 10 Ethern
83. tion the best location for access points for optimum transmission coverage was determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding access points Configuration Problems Certain problems are associated with improper configuration of either IP Office or the wireless phone Configuration problems are generally corrected by changing the configuration on IP Office or on the wireless phone See IP Office Configuration and Wireless Phone Configuration for specific configuration steps There may also be incorrect programming of the access point See the Configuration Note for the access point in use at the site If IP Office registration fails note any error messages on the display including which line icons are active This information will help with the problem resolution Wireless Installation and Configuration Guide Page 61 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Wireless Phone Status Messages Wireless phone status messages provide information about the wireless phone s communication with the access point and host phone system The following table summarizes the status messages in alphabetical order Message 3 chirps ASSERTxxx c Line yyy Bad Config Bad ESSID Charging Charge Complete
84. tion Guide No AVPP The AVPP is not responding Response to requests from the wireless phone No AVPP Server The wireless phone cannot locate AVPP AVPP is not working No LAN connection at the AVPP Not Installed A required software component is missing Password Error The phone is not encrypting the challenge string correctly This indicates that the password set in the phone disagrees with the password administered in IP Office Press End Call Your call has ended Restarting The wireless phone is in the process of rebooting There will be a 20 second delay in an attempt to let potential network system errors clear Retry Restart The wireless phone is waiting for user input prior to retrying the registration process or restarting after a delay Select License The correct protocol has not been selected from the license set Server Busy The wireless phone is attempting to download from a TFTP server that is busy downloading other devices and refusing additional downloads Wireless Installation and Configuration Guide IP Office This may be caused by bad radio reception or a problem with AVPP The wireless phone will keep trying to fix the problem for 20 seconds and the message may clear by itself If it does not the wireless phone will restart Report this problem to the system administrator if it keeps happening IP address configuration of the AVPP is wrong or missing Check error status sc
85. ts Important Note e The installation is not complete until these certification steps have been performed Do NOT hand out wireless phones at a site that has not been certified Solving Coverage Issues Coverage issues are best resolved by adding and or relocating access points Overlap issues may be resolved by re assigning channels to the access points or by relocating the access points Wireless Installation and Configuration Guide Page 51 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide Site Survey Mode Test signal strength in the covered area by performing a Site Survey Put a wireless phone in Site Survey Mode see Wireless Phone Configuration and walk the entire coverage area while viewing the display The FCN key toggles between the three coverage modes described below The wireless phone will remain in Site Survey Mode until it is powered off When testing is complete and to power off the wireless phone press Power Off End Call Numbers racing across the wireless phone display indicate access point information is being obtained A Waiting message indicates the system is not configured properly and the wireless phone cannot find any access points Detect dBm Coverage As you walk the perimeter the two line display will show the top four access points that the wireless phone can contact in a code as illustrated below XXX1 YY XXX2 YY XXX3 YY XXX4 YY dBm e XXX1
86. will be heard when the user is on the wireless phone and the battery charge is low User has 15 30 minutes of battery life left Not on call The battery icon displays whenever the battery pack charge is low The message Low Battery and a beep sound indicate a critically low battery charge when user is not on the wireless phone The wireless phone will not work until the battery pack is charged Caused by two or more wireless phones sharing the same IP address Assign unique IP addresses to each wireless phone Try calling again later Page 64 15 601082 Issue 1 1 June 2006 No IP Office or No IP Office when apparently valid IP but no response to the GRQ RRQ process The No IP Office message may include an error indication No Host IP No IP Address No Net Access No Net Found No Reg Domain No AVPP IP The wireless phone is not administered on IP Office IP Office is not working No LAN connection at the access point or the IP Office The wireless phone cannot locate the IP Office The wireless phone is configured for static IP as opposed to use DHCP and no valid host IP address the wireless phone s IP address has been entered Invalid IP Cannot authenticate associate with access point Incorrect WEP settings This indicates on of the following e No radio link e No ESSID Autolearn not supported or incorrect ESSID e Outof range Regulator
87. wireless phones in your network are kept up to date with the same version of software OAI Server IP OAI Server refers to the IP address of the NetLink OAI gateway If using static IP configuration this is the IP address of the NetLink OAI Gateway If DHCP is being used the wireless phone will try the DHCP option 152 Default Gateway and Subnet Mask Default Gateway and Subnet Masks are used to identify subnets when using a complex network which includes routers Both of these must be configured not set to 0 0 0 0 or 255 255 255 255 for the wireless phone to contact any network components on a different subnet They can be set using either static IP configuration or via DHCP options 3 default gateway and 1 subnet mask respectively Contact your network administrator for the proper settings for your network Note e The wireless phones cannot roam across subnets since they cannot change their IP address while operational Ensure that all your access points are attached to the same subnet for proper operation The wireless phone can change subnets if DHCP is enabled and the wireless phone is powered off then back on when within range of access points on the new subnet Call Server IP The IP address of the IP Office unit If using static IP configuration this is the IP address of the IP Office unit Wireless Installation and Configuration Guide Page 38 IP Office 15 601082 Issue 1 1 June 2006 Wireless Phone Configura
88. y confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2006 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http www avaya com ipoffice knowledgebase Wireless Installation and Configuration Guide Page 70 IP Office 15 601082 Issue 1 1 June 2006
89. y Domain not set The wireless phone is configured for static IP as opposed to use DHCP and no valid AVPP address has been entered Wireless Installation and Configuration Guide IP Office Troubleshooting The wireless phone is not properly configured Verify that the extension and password in the wireless phone match those administered on the IP Office unit Verify that IP Office is operational If so follow standard troubleshooting procedures for IP Office Verify the IP Office connection to LAN and all access points IP address configuration of IP Office is wrong or missing Enter a valid IP address in the configuration settings or change to use DHCP Check the IP address in the configuration settings or change to use DHCP Verify the access point configuration Verify that all the WEP settings in the wireless phone match those in the access points Verify that the access point is turned on Verify that the ESSID of the wireless LAN and enter or Autolearn it again if required Try getting close to an access point Check to see if other wireless phones are working within the same range of an access point If so check the ESSID of this wireless phone Configure the Regulatory Domain of the wireless phone Enter a valid AVPP IP address in the configuration setting or change to use DHCP Page 65 15 601082 Issue 1 1 June 2006 Wireless Installation and Configura
90. ystem automatically sets this option to Y Yes after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls from starting Note This option is automatically set by the system and cannot be changed by the system administrator To clear the Maintenance Lock reset the system at exit e Inactivity Timeout min set the number of minutes the administrative module can be left unattended before the system closes it This number can be from 1 to 100 If it is set to zero 0 the administrative module will not close due to inactivity e QoS Configuration select this option to set the DSCP tags and the 802 1p tags See QoS Configuration e Reset System if this option is selected you will be prompted to reset the AVPP upon exiting this screen Resetting the AVPP will terminate any calls in progress Note e The AVPP should be reset at the end of any maintenance procedure that requires a reset either via Maintenance Lock or manually via Reset System Wireless Installation and Configuration Guide Page 19 IP Office 15 601082 Issue 1 1 June 2006 Wireless Installation and Configuration Guide QoS Configuration If QoS Configuration is selected from the SVP II Configuration screen A screen similar to the following is displayed DoS Configuration Hostname TAVP101 Address 197 168 45 203 fideinistratios al Ln calli Default aT Standby Default RT Defau

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