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Avaya 1020 Conference Phone User Manual

1. Identifying the System To change the system name dialing numbers and geographic location specified for the system access Administrator Preferences System Identification Manually Setting System Date and Time You can set the system date and time manually as follows 1 From the System Menu access Administrator Preferences System Date and Time Set the time zone 2 3 Set the month day and year for the date 4 Setthe hour minute and second for the time 5 Select the Set Date and Time button and press OK to save your changes Restoring Default Settings Administrator preferences contain the configuration of the entire system You may need to reset the system to its default state to correct unknown problems you may be experiencing or to return to a known configuration You can reset the system from the user interface or manually with the Reset button on the back of the codec Resetting a System from the User Interface To reset the system from the user interface follow these steps 1 From the System Menu access Administrator Preferences System System Reset 2 Enter the administrator password The system automatically reboots and the administrator password is reset to the default value 1 2 3 4 The user password also resets to a blank password enabling users to access User Preferences without a password The Initial Configuration screen appears You must complete the initial configuration screens to
2. jitter shows the variation in milliseconds in the time between packets arriving caused by network congestion timing drift or route changes packet loss shows the number of packets of data that fail to reach their destination Packet loss can be caused by a number of factors including signal degradation over the network medium oversaturated network links corrupted packets rejected in transit faulty networking hardware maligned system drivers or network applications or normal routing routines cumulative shows the up to date count of packets lost in the call percentage shows packet loss as a percentage of the total packets sent The following additional information appears below the Audio statistics block the call duration the make and model of the far end video communication device and the software version it is using Avaya 1010 1020 User Guide 25 3 To hide the statistics press the button again Statistics automatically refresh every 5 seconds and hide after 5 minutes Ending a Call You can end a call using any of the following options hang up amp button on the remote control e Call Manager dialog e REDIAL list Ending a Call from the Call Manager To hang up a call from the Call Manager dialog follow these steps 1 From any call screen press OK The Call Manager dialog appears 2 To hang up a call press OK again to end the call Ending a Call from the REDIAL List To hang up a call fro
3. Indicates that the system does not have an active microphone Contact your administrator Overheating Network Identifies the network status as follows Status connected ty green indicator in progress i7 yellow indicator disconnected ty red indicator System This yellow indicator warns you when the system temperature is F above normal operating temperature The codec adjusts fan speed automatically to cool itself This red indicator warns that the system is overheated and approaching the maximum allowed operating temperature and F will automatically reboot after reaching it Warning Temperatures that require the codec to reboot can permanently damage codec components Ensure the room that houses the codec is properly ventilated and temperature controlled SIP server registration status When SIP is configured as the protocol for placing calls this indicator identifies the registration status of the Avaya system with the SIP server as follows in progress sip yellow indicator registration failed red indicator Contact your administrator The navigation bar is a grey bar that appears below the system status bar The navigation bar contains icons that correspond to buttons on the remote control and text that describes the action a button performs The icons and text change depending on how you use the system The quick reference card Getting Started with your Avaya Video Syste
4. Copying Screen Text to the Clipboard The web administration interface supports copying data from most screens to the operating system clipboard This feature facilitates troubleshooting by enabling you to paste configuration information into an email or text editing application If a screen supports this feature a Copy button appears in the lower right corner of the screen Click the Copy button to copy the data on the screen to the clipboard Downloading Call History You can download call history as a comma separated value file csv file extension from the Diagnostics page in the web administration interface Click Call History and then click Download Call History When prompted choose a location to save the file 56 Avaya 1010 1020 User Guide Managing Calls from the Web Administration Interface You can place calls from the Directory tab by selecting an entry and clicking Dial Dialing an entry from the directory invokes the Call Manager The Call Manager tab includes all call management features that are available to users When you move the pointer over an interface element a tool tip appears to assist you with identifying the call management feature associated with that element Data that appears in the Call Manager refreshes every five seconds Upgrading your System Software Before you upgrade your Avaya system software ensure that the system meets the following prerequisites The camera you intend to use with the s
5. Your administrator may require a password to access these preferences Administrator Preferences is password protected and contains preferences for administrators only Refer to Accessing Administrative Features on page 33 e Activate the system Do Not Disturb feature For more information refer to Answering or Rejecting a Call on page 16 Controlling Avaya Video Camera 150s Before placing a video call become familiar with how to control your Avaya Video Camera 150 using the remote control To prevent far end users from controlling your near end camera during a call contact your administrator Avaya Video Camera 100 does not support camera control To adjust Avaya Video Camera 150 at the near end when the system is idle select the camera Press the near far camera button on the remote control 10 Avaya 1010 1020 User Guide Use the following buttons on the remote control to adjust the camera angle Remote Control Button Function Left and right arrows pan the camera Up and down arrows tilt the camera Zoom in and zoom out keys make objects appear closer or farther Q away Q Configuring Avaya Video Camera 150 Presets A camera preset is a predefined camera position that is associated with a numeric key on the remote control Camera presets enable you to quickly change the position of the near end PTZ camera during a call by pressing a single key on the remote control instead of usi
6. Note The user interface does not hide if the system is overheating System overheating icons appear in the status bar Refer to The Main Screen on page 8 for more information about the system overheating icons Managing Audio You can identify the video caller who is speaking in the call adjust the volume of the audio and mute the active microphone Identifying the Dominant Speaker When a video participant in a call is speaking the dominant speaker icon appears in the display in the video image from that participant 18 Avaya 1010 1020 User Guide Adjusting Volume a To adjust the volume in a call use the button on the remote control You can also adjust the active microphone volume or the treble and bass levels for audio out by adjusting preferences in User Preferences Audio Volume preferences for audio inputs appear with a bar graph audio meter next to the slider The audio meter expands below the slider when you select the slider and press OK on the remote control The audio meter displays the level of the transmitted voice The meter is calibrated in decibels dB RMS below digital full scale DFS The meter is accurate to 1 dB A level of 0 dB is the maximum e Levels below 50 dB are not displayed and indicate a very quiet or inactive input e Typical levels during a call peak around 28 to 22 dB DFS The AEC Acoustic Echo Canceller and AGC Automatic Gain Control In Avaya 1010 1020 atte
7. complete the reset Note f you reset the system using a remote access method you must complete the reset from the user interface by navigating the initial configuration screens and pressing OK on the remote control when prompted to save the configuration 42 Avaya 1010 1020 User Guide Resetting a System Using the Reset Button If this reset fails or if you do not have access to the user interface you can manually reset the system using the Reset button on the back of the codec without removing power to the system Press and hold the reset button The blue LED on the front of the codec changes color or behavior approximately every five seconds until the LED turns solid blue The following table indicates the sequence of color and behavior changes that the LED exhibits and the corresponding effect on the system when you release the reset button When the LED is This Color Release the Reset Button to Get This Result blue and red Note The LED may remain in this state for more than 5 seconds Depending on your viewing angle the LED may appear purple The system reboots without changes to the configuration solid red The system reboots without changes to the configuration flashing blue longer duration on than off The system reboots and resets preferences to their default settings flashing blue shorter duration on than off The system reboots at the initial configuration using the alte
8. does not exist at that location the system attempts to obtain the configuration from the FTP server at ftp example other fishtank cfg Note f the server requires a username and password to access the file for example to log into an FTP server you can include the user name and password in the URL For example ftp lt username gt lt password gt example other fishtank cfg where lt username gt is the user name and lt passwora gt is the password required for the login The user name and password must not contain a semicolon Each URL can also contain the following escapes to make the configuration unique to the system Escape Replacement Value M Replaced with the MAC address using the underscore character to replace the colon between bytes The MAC address resolves to a hexadecimal number with lower case letters S Replaced by the system model passport l Replaced by the assigned IP address Avaya 1010 1020 User Guide 37 If a machine name or IP address is used alone as a path element then the following path is substituted tftp lt name gt M cfg tftp lt name gt S cfg where lt name gt is the IP address or DNS name in the path Example For an Avaya 1010 1020 system with a MAC address of 00 13 FA 00 12 33 and an IP address of 10 10 22 77 the path http example configs fishtank cfg example ftp example I cfg resolves to search for a configuration file at the fo
9. or screen Adjusting Audio Levels In addition to adjusting the audio volume for line in and the active microphone you can adjust levels associated with the following preferences e Line Out Treble dB Boost the higher frequencies in the sound range for audio output e Line Out Bass dB Boost the lower frequencies in the sound range for audio output e Ring Tone Volume Select the volume level of the ring and busy tones DTMF Tone Volume Select the volume level of the DTMF and key click tones e Status Tone Volume Select the volume level of status tones e System Ringer Volume Select the volume level of the system ringer e System Ringer Tone Select one of five preset system ringer tones 46 Avaya 1010 1020 User Guide Configuring Video Behaviors Administrators can adjust video behaviors to control cameras and video quality by configuring preferences in Administrator Preferences Video Controlling Avaya Video Camera 150 Use by Far End Users To prevent far end users from controlling your PTZ near end camera including configuring and controlling camera presets choose Disabled for the Administrator Preferences Video Video Control Far Control of Near Camera preference If you choose Enabled you can still prevent far end users from configuring and using near end camera presets by choosing Disabled for the Far Set of Camera Presets and Far Move to Camera Presets preferences Locking Avaya Video Camera
10. the system by pressing the reset button on the back of the codec as described in Restoring Default Settings on page 42 Avaya recommends you do not unplug power from the codec to reboot it Exclusive Web Administration Features You can perform the same administrative configuration from the web administration interface that is available from the user interface The web administration interface contains the following additional features not available from the user interface Adding or Removing Custom Background Images and Colors You can add or remove custom background images only from the web administration interface Access Preferences Appearance Backgrounds and click Add at the bottom of the screen to add a new background image To apply the new image select it and then click the display Images must be 1280 x 720 jpg file type and have unique display names Note Adding anew background image is not supported with the FireFox browser or other browsers based on Mozilla code Users and administrators can specify a background color instead of a background image to appear in the display Choose None for the Display Background Image preference in Administrator Preferences Appearance Backgrounds or in User Preferences Backgrounds and then select a color for the Display Background Color preference Only administrators can specify a custom background color in the web administration interface in Preferences Appearance Backgroun
11. the system receives a call after the maximum number of entries has been reached The last call placed always appears at the top of the list The entry includes the name of the system called and an icon that indicates whether the call was a voice 4 or video call The entry s number and bandwidth if the entry is a video call appears below the list when the entry is selected If the system receives a call but does not answer it the call appears in the REDIAL list as a missed call The 4 symbol appears next to the name in the entry Select the entry to display the date and time of the missed call below the REDIAL list To place a call from the REDIAL list use the arrow keys on the remote control to select an entry and press OK To change the bandwidth for a video call on the REDIAL list before placing the call select Video Call on the main screen press OK twice and use the right arrow key to select the desired bandwidth from the list Note Selecting Auto from the Video Call selection before placing a call does not change the bandwidth selection for an entry on the REDIAL list that does not have Auto as its last called bandwidth You can adjust the maximum number of entries that appear in the REDIAL list by adjusting the Maximum Redial Entries preference in User Preferences Calls The None option for the Maximum Redial Entries preference removes existing entries from the REDIAL list and prevents new entries from appearing on the li
12. 150 Presets By default all users can configure PTZ camera presets To prevent all users near and far end from configuring camera presets select Locked for the Administrator Preferences Video Video Control Camera Presets Lock preference To prevent only far end users from configuring camera presets choose Disabled for the Far Control of Near Camera or Far Set of Camera Presets preferences Controlling Avaya Video Camera 150 Pan Direction You can define the pan direction of the PTZ camera relative to the physical arrangement of the camera by setting Administrator Preferences Video Video Control Camera Pan Direction Select Perceived for the camera to pan left or right from the user s perspective when facing the camera Select Reversed for the camera to pan to the camera s actual left or right Customizing Input Device Names You can define a custom input name by changing the default value for HD Camera 1 Name in Administrator Preferences Video Video Control Customized names are limited to 16 characters The default name is HD Camera 1 Selecting Priority of Quality Metrics for Source Video You can favor sharpness or motion as a priority for the quality of primary video that Avaya 1010 1020 sends to the far end during a call If you favor sharpness by selecting a smaller number for the Administrator Preferences Video Video Quality Primary Video Motion preference in lower bandwidth calls the system sends the prim
13. AVAYA Avaya 1010 1020 User Guide Issue 1 June 2010 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability
14. Changes As an aid to troubleshooting issues that you may encounter with your Avaya system or to quickly access a preference that has been recently changed view the preferences in Administrator Preferences Recent Preferences that have dependencies on other preference settings may not appear in Recent Note Upgrading the system software removes all preferences from the Recent screen Using Diagnostics Preferences and Tools Diagnostic preferences and tools that are available to all users include high definition camera preferences and a system reboot option For information about using these preferences and tools refer to Using Camera Diagnostic Preferences on page 31 Administrators can access these preferences and tools through User Preferences or Administrator Preferences Diagnostics Note In the web administration interface to view the effect of changes made to camera diagnostic preferences on the Diagnostics Cameras page click Save Changes and then Refresh Diagnostic preferences and tools available only to administrators in Administrator Preferences Diagnostics include call counter statistics color bar settings and network utilities Using Network Utilities You can troubleshoot network connection issues with your system using the ping and traceroute utilities in Administrator Preferences Diagnostics Network Utilities The ping command tests responsiveness between two devices The traceroute command tests respons
15. Guide 21 Changing the Screen Layout of Video Images while Receiving a Presentation When you are receiving a presentation you can choose from the following layouts Layouts 1 6 and 2 6 Far End Presentation Layout 2 Far End presentation and Near End video swap positions Layout 3 6 Far End Presentation 22 Avaya 1010 1020 User Guide Layouts 4 6 and 5 6 Far End Video Layout 5 Far End and Near End video swap positions Layout 6 6 Far End Video Controlling a Far End Camera You can control a far end PTZ camera during a video conference in the same way you control a near end PTZ camera if the far end camera is enabled properly Avaya Video Camera 100 does not support camera control During a video call a camera icon appears in the video image of the participant whose camera you are controlling when the user interface is visible An orange camera icon indicates control of the primary near input A blue camera icon in a far end video image indicates control of the far end camera By default the near camera is selected Avaya 1010 1020 User Guide 23 To select a far end camera to control do the following from any call screen Press the near far OG camera button on the remote control The blue camera icon appears in the far end video image in the call You can choose the far end input device to control by pressing the input amp button on t
16. RRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically f
17. a video call contact your administrator Audio Issues An Avaya system automatically selects the best audio algorithm based on the call rate and the capabilities of the remote system The following issues are related to the audio quality Problematic Sound Quality If you are unable to hear the ringer when an incoming call arrives adjust the Ring Tone Volume preference in User Preferences Audio Muffled audio reception from the far side may be caused by highly reverberant rooms If you are experiencing poor audio reception add more sound absorbency to the room and speak in close proximity to the microphone Degradation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones Do not use any kind of liquid or aerosol cleaner on Avaya devices that include microphones A soft slightly damp cloth is sufficient to clean the top surface of the units if necessary 32 Avaya 1010 1020 User Guide Distorted Audio Ensure that speakers are not obscured or damaged at either end of the call Ensure both ends are not muted Verify that the audio out cables are properly connected to the display and that any external speaker systems are powered and configured correctly Power and Connectivity Issues If a call does not successfully connect verify that you have dialed a working number and that the far end destination is powered on and available Verify that the network is ready and available Networ
18. arrow keys on the remote control select the entry you wish to remove 2 Press the button 3 Select Remove from the menu and press OK Adding a REDIAL List Entry to the Directory You can add an entry from the REDIAL list to the local directory Note An administrator can choose to hide the local directory from users in which case a user cannot perform this task 1 Using the arrow keys on the remote control select the entry you wish to add to the directory 2 Press the button 3 Select Save on the menu and press OK 4 Press OK again to close the confirmation dialog Avaya 1010 1020 User Guide 27 Managing the Directory If you have access to the local directory you can add remove or edit entries Adding an Entry to the Local Directory You can create up to 1000 entries in the local directory To add an entry to the local directory follow these steps 1 2 3 4 Access the directory by pressing the button from the main screen Using the arrow keys select the Local directory Select the Add New Entry button and press OK Use the arrow keys to select fields in the New Directory Entry screen Press OK to enter a value in a selected field Enter a system name video and voice numbers and IP address or ISDN numbers If necessary press the Q button to change the method of text entry for text fields or press to access the keyboard After entering a value hide the keyboard if you used it to it enter t
19. ary video at a lower frame rate and a higher resolution The default value 10 favors motion Avaya 1010 1020 User Guide 47 Adjusting Video Encoder Quality You can adjust the quality of the video image sent to the far end during a call by specifying a relative lower or higher resolution in the Administrator Preferences Video Video Quality Video Encoder Quality preference Moving the slider to the right decreases the resolution of the video sent to the far end and improves the quality of the video image Consider using this preference to make minor adjustments to the quality of the video image sent to the far end Disabling Access to the Local Directory By default users can place calls using entries in the local directory and add remove or modify these entries For more information refer to Placing a Call from the Directory on page 14 Administrators can disable user access to the local directory by setting Local Directory to Disabled in Administrator Preferences Directory General Disabling access to the local directory also disabls the following e saving entries from the REDIAL list to the local directory copying corporate directory entries to the local directory Administrators maintain access to the local directory on the web administration interface Directory page when the Local Directory preference is set to Disabled For more information about managing the local directory from the web administration inter
20. assist the system to maintain the best possible image quality by altering the environmental lighting and background colors of your environment If light levels are too low you may consider adding artificial lighting Indirect light from shaded sources or reflected light from pale walls often produces excellent results Avoid the following e direct sunlight on the subject matter the background or the camera lens which creates harsh contrasts e direct illumination of the subject matter and camera lens e colored lighting e harsh side lighting or strong light from above You can also improve dim scenes by adjusting the camera brightness Refer to Adjusting Camera Brightness on page 31 30 Avaya 1010 1020 User Guide Camera Issues If you are unable to pan tilt or Zoom a camera that has these capabilities ensure the remote control contains three AAA batteries that are in good working condition Also verify that no objects are obstructing the sensor on the front of the camera and that the LED on front of the camera flashes bright blue when you use the remote control to perform a task If no video displays from the camera ensure the camera is connected to the Avaya system with a camera cable to the appropriate camera input or contact your administrator Verify that the blue LED on the front of the camera is lit indicating that power is active and reboot the system if necessary to verify that the camera turns on To reboot the
21. atus window and close the administrator configuration window Your system is ready to use If you selected the Reset to Default State check box in step 9 you must first reconfigure your system Refer to the Avaya 1010 1020 Installation Guide for information about initial configuration Troubleshooting Upgrade Failures If attempts to upgrade software for your Avaya system fail follow these steps f 2 3 4 5 Ensure you have a valid upgrade image Reboot the system Attempt the upgrade again If a second attempt fails note the error code returned If problems persist contact Avaya Technical Services or your Avaya Partner Upgrade Error Codes Following are the error codes you may receive when an upgrade fails Code Problem Description 1 Internal error The system is missing critical files 2 Switch to upgrade failed The command to set the active partition failed 3 Write failed A write failure occurred during copying of the image to the upgrade partition This typically occurs when using an upgrade image for another Avaya product 4 Read failed Reading incoming data failed during the uploading of the image This typically occurs if the connection is broken during the upload 58 Avaya 1010 1020 User Guide Code Problem Description 5 Upgrade script failed After the image has been successfully uploaded the system runs an upgrade script for final
22. chanisms configure preferences in Administrator Preferences Security General Avaya 1010 1020 User Guide 35 Specifying a Locally Configured IP Address Dynamic Host Configuration Protocol DHCP is used to dynamically allocate and assign IP addresses DHCP allows you to move network devices from one subnet to another without administrative attention You can choose to enable DHCP if a DHCP server is present If you disable DHCP you must enter an IP address the locally configured IP address if not assigned by a DHCP server subnet mask used to partition the IP address into a network and host identifier and gateway IP address of the default gateway the system uses Configuring Avaya Systems Using DHCP If an Avaya video communications system obtains its IP address using DHCP the default it can accept an option from the DHCP server that specifies a location and file from which the system can obtain configuration information The file can be located on a web server trivial file transfer protocol TFTP server or file transfer protocol FTP server Each time the system boots it attempts to fetch the configuration file specified by the option If the configuration file has changed since the last time it was applied the system applies the configuration file before the boot process continues The following prerequisites must be met to enable this feature e The DHCP preference in Administrator Preferences Network General on
23. d ports Call Type Number of Required UDP Ports Video 6 UDP ports Voice 2 UDP ports Configuring Quality of Service You can specify network Quality of Service QoS settings in the Administrator Preferences Network Network QoS preferences Set these preferences according to the settings used in your network Note Network QoS preferences are supported with IPv4 addressing only You can specify DiffServ differentiated services or IntServ integrated services values for audio video and data packets You can also set the IntServ Type of Service ToS preference Configuring Communications Preferences You can specify options that control which protocols the system uses during calls by configuring preferences in Administrator Preferences Communications 40 Avaya 1010 1020 User Guide Configuring Dialing Options You can choose voice and video dialing options during the initial configuration when performing a system reset or at any other time by accessing Administrator Preferences Communications General Refer to the Avaya 1010 1020 Installation Guide for more information about these preferences Receiving Presentations Avaya 1010 1020 can receive but not initiate presentations during a call through a secondary H 239 media channel By default the presentation function is enabled To disable presentations access Administrator Preferences Communications General Presentations Consider
24. disabling the presentation function if your system experiences interoperability issues with third party systems that do not support presentations Configuring SIP Settings By default support for Session Initiation Protocol SIP is enabled on Avaya systems To configure SIP as the protocol to use for placing calls configure SIP preferences in Administrator Preferences Communications SIP You can also disable support for SIP by choosing Disabled for the SIP preference when the system is not in a call If you choose Disabled for the SIP preference the system cannot place or receive calls with the SIP protocol For the server enter the username SIP server authorization name and password for the device if required When you select the Register button and press OK icons appear in the status bar to indicate the status of the registration process with the SIP server The yellow SIP icon EsP appears when your Avaya system is trying to register with the SIP server If the registration fails the red SIP icon EB appears You can change the SIP UDP signaling port You can also enable TCP signaling and change the TCP signaling port Configuring System Settings You can change settings that identify the system to users in the user interface set the system date and time check for updates to license keys and reset the system to its factory default settings by accessing Administrator Preferences System Avaya 1010 1020 User Guide 41
25. ds A color swatch appears next to the current background for each display Click the color swatch An eye dropper icon and a color wheel icon appear Use these icons to do the following Avaya 1010 1020 User Guide 53 Choose a Background Color from the Interface 1 Click the eye dropper to choose a color from the web administration interface 2 Click the color you wish to apply from the interface 3 Click the display to apply the color Specify a Custom Color 1 Click the color wheel to access the color editor 2 Specify a custom color by supplying RGB values or a hexadecimal value You can also choose a predefined color by clicking one of the color swatches that appears in the color editor 3 Click Save Changes to save the selection 4 Click the display to apply the color Using Advanced Directory Features Advanced usage of the directory is available only from the web administration interface On the Directory tab the List All button retrieves the current directory data You can import and export entries to and from the local directory using the Import and Export buttons you can export entries from the corporate directory Clear All deletes all entries in the local directory Search enables you to locate a specific entry in the directory When importing and exporting directory entries from the web administration interface use a text editor that supports UTF 8 encoding to view or edit the data Double byte characters a
26. e service does not exist Unauthorized LDAP preferences are configured but the username or password is invalid Invalid Syntax LDAP preferences are configured but the base Distinguished Name DN is invalid Failed LDAP preferences are configured but an unexpected failure occurred Avaya 1010 1020 User Guide 49 Configuring Auto Discovery Auto discovery enables Avaya systems on your network to pass address information to other Avaya systems automatically By default when an Avaya system joins a network it sends a broadcast packet to the local subnet to announce its presence Any Avaya system on the local subnet that receives the packet and has Auto Discovery set to Enabled replies by sending address information about itself and a list of IP addresses of other Avaya systems that it has discovered The Avaya system creates an entry in its corporate directory for every system on the local subnet from which it received a response It then queries the list of other IP addresses that it received and the IP addresses that are stored in its own Redial list but only if those addresses are allowed by the filters that you specify in the Auto Discovery Subnets and Auto Discovery Ignored Subnets preferences By default the system replies and sends queries to other Avaya systems in the local subnet only Configure the Auto Discovery Subnets and Auto Discovery Ignored Subnets preferences to enable the system to discover oth
27. ecommends that you protect the administrator preferences with a secure password to prevent occasional users from changing them To change the administrator password follow these steps 1 From the System Menu access Administrator Preferences Security Passwords 2 Enter a new password in the New Password field below Administrator Password and press OK Note f you did not change the administrator password during initial configuration the default password is 1 23 4 3 Re enter the new password in the Confirm Password field and press OK 4 Select the Set New Password button and press OK Setting the User Password You can set a user password to control access to User Preferences screens By default the user password is not set Note f you set a user password you can also access the User Preferences screens with the administrator password To set the user password follow these steps 1 From the System Menu access Administrator Preferences Security Passwords 2 Enter a new password in the New Password field below User Password and press OK 3 Re enter the new password in the Confirm Password field and press OK 4 Select the Set New Password button and press OK Controlling Remote Administration By default remote access to an Avaya 1010 1020 system through the web http SNMP and ssh is enabled remote access through a telnet session is disabled To enable or disable remote access through any of these me
28. ective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http Awww avaya com support Patent Notice For patents covering LifeSize products refer to http www lifesize com support legal Avaya 1010 1020 User Guide 3 Using Avaya 1010 1020 This guide explains how to administer locally configure and use the Avaya 1010 and 1020 video conferencing systems For information about administering Avaya 1030 1040 and Avaya 1050 video conferencing systems refer to the Avaya Video Conferencing Systems Administrator Guide for those systems For information about how to install and physically connect an Avaya video conferencing system refer to the installation guide for your Avaya video conferencing system model Avaya 1010 and 1020 video conferencing systems connect to Avaya Aura Session Manager Refer to Administering Avaya Aura Communication Manager for Avaya Aura Session Manager for details about how to administer these video systems on Avaya Aura Session Manager Related documentation is available from the documentation CD included with the product and from support ava
29. er you must have Adobe Flash Player installed and configured on your web browser You can download the Flash Player from www adobe com Refer to the Avaya 1010 1020 Release Notes for the supported Flash Player version Release Notes are available from support avaya com By default remote access to an Avaya system through a web browser is enabled To disable remote access through a web browser select Disabled for the HTTP preference in Administrator Preferences Security General To access the web administration interface follow these steps 1 Open a web browser and enter the IP address of the Avaya system in the web address field The IP address of the system appears at the top of the main screen in the user interface A login screen appears Note This is a secure Internet connection and you may receive an unknown certificate warning 2 Inthe login screen do the following a Choose the language in which to display the interface b Enter the administrator password c Click Submit 3 When you are finished administering the system click the Log out button at the bottom of the screen and then close your web browser Configuring Security Preferences You can set preferences in Administrator Preferences Security to manage the administrator and user passwords and control remote access to the system through the web telnet SNMP and ssh 34 Avaya 1010 1020 User Guide Changing the Administrator Password Avaya r
30. er Avaya systems outside the local subnet and share that information with other Avaya systems Specify subnet filters separated by spaces in the Auto Discovery Subnets preference to identify the subnets to which the Avaya system can send queries and replies By default the preference is empty the system sends queries and replies to other Avaya systems on the local subnet only To exclude subnets from auto discovery specify subnet filters in the Auto Discovery Ignored Subnets preference If a destination address does not match one of the filters in the Auto Discovery Subnets preference or if it matches one of the filters in the Auto Discovery Ignored Subnets preference then the Avaya system does not query or reply to the Avaya system at that address For example you can configure the Auto Discovery Subnets preference to include a large subnet and the Auto Discovery Ignored Subnets preference to exclude a subset of the subnet Consider a network that has several subnets with the IP address 10 and a slow network connection to devices that have a 10 85 address If you enter 10 in the Auto Discovery Subnets and 10 85 in the Auto Discovery Ignored Subnets preference the Avaya system queries and replies to all Avaya systems that have a 10 address except those that have a 10 85 address If you set Auto Discovery to Disabled the Avaya system does not send a broadcast message to the local subnet and cannot discover or be discovered by othe
31. er incoming calls If your system is configured for answering calls manually choose one of the following options when an incoming call arrives Select Answer and press OK to accept the call Select Ignore and press OK to reject the call Auto Answer Mute If set to Enabled the default and the Auto Answer preference is set to Enabled the system is muted when a call connects Using System Do Not Disturb You can enable the system Do Not Disturb feature to show only the background image of the main screen with the status and navigation bars and a system Do Not Disturb message When the system Do Not Disturb feature is enabled the system responds only to the volume control buttons and the OK button on the remote control Callers hear a busy signal and missed calls appear in the REDIAL list Consider using this feature for example if you are using the meeting room for a purpose other than a video conference and do not wish to be disturbed by incoming calls 16 Avaya 1010 1020 User Guide To enable this feature follow these steps 1 From the main screen access the system menu by pressing the 0 button on the remote control 2 Use the down arrow key to select Do Not Disturb 3 Click OK A dialog box appears indicating that the system Do Not Disturb feature is enabled Press OK to return the system to normal operation Managing a Call During a call you can view information about the status of the call and the ide
32. erence is set to Auto the default or if the option selected is not connected to the codec the system automatically attempts to select a Microphone In and then Camera 1 in that order Avaya 1010 1020 User Guide 45 Adjusting the Active Microphone Volume To control the volume of the active microphone adjust the Active Microphone Volume preference in User Preferences or Administrator Preferences Audio For Information about using audio meters to set the volume refer to Managing Audio on page 18 Checking Microphone Status The Active Microphone field in the System Information page shows which device is functioning as the active microphone When the value is None the No Active Microphone indicator G appears in the status bar indicating that no active microphone is available The Microphone In field appears in the System Information page for systems that have a microphone in connector on the codec and indicates the connection status of a device for the input None Ready or Error Testing Primary Audio Output You can send audio test tones to speakers that are connected to the codec as the primary audio output device Navigate to Administrator Preferences Audio Primary Audio Output Test Select a channel to test or select Auto The Auto option cycles through all available channels playing the test tone for 5 seconds before moving to the next available channel To end the test choose Off or navigate to another preference
33. es refer to Managing the Directory on page 28 Using the hierarchical method you can select a hierarchy in the Browse column to locate an entry To move down one level in Browse press OK To move up one level press the C button You can also use the Q and Q keys on the remote control to move up or down a page of entries when an entry is selected Press OK on the remote control to place the call Note f an entry in the local or corporate directory has more than one number the symbol appears in the NUMBERS column Press OK and select the number you wish to call Press OK to place the call You can also add remove or edit entries in the directory For more information refer to Managing the Directory on page 28 14 Avaya 1010 1020 User Guide Manually Dialing a Number from the Main Screen Use the Video Call and Voice Call selections on the main screen to dial a video or voice number manually using the remote control Manually Dialing a Video Number To dial a video number manually from the main screen follow these steps 1 Use the arrow keys on the remote control to select Video Call and press OK 2 Enter the number you wish to call The last manually entered number appears by default To edit the number use the following keys The button changes the text entry method indicated at the bottom of the screen The O button behaves as backspace The 0 button displays the keyboard from which y
34. face refer to Using Advanced Directory Features on page 54 48 Avaya 1010 1020 User Guide Populating the Corporate Directory Users can place calls from the directory by selecting a number to dial from a list of stored numbers The corporate directory is H 350 compliant and can store up to 1000 entries in both an alphabetical and hierarchical format All users can manage entries in the local directory Only administrators can manage entries in the corporate directory You can populate the corporate directory by configuring Auto Discovery preferences or Lightweight Directory Access Protocol LDAP preferences in Administrator Preferences Directory You can enable only one of these methods The system automatically disables the other method to prevent duplicate entries from appearing in the corporate directory The status of these methods either enabled or disabled appears on the Administrator Preferences Directory screen The connection status of the LDAP installation also appears on this page and on the System Information page The values that can appear for the connection status include the following LDAP Connection Status Description Unregistered LDAP preferences are not configured Registered LDAP preferences are configured The last attempt by the Avaya system to contact the LDAP server and receive data was successful Unreachable LDAP preferences are configured but the LDAP hostname is invalid or th
35. he remote control A menu of the input devices that are available for selection appears Use the arrow keys on the remote control to select a device and then press OK Using Avaya Video Camera 150 Presets During a Call You can configure an Avaya Video Camera 150 preset before placing a call or during a call To configure a camera preset on the near camera before placing a call refer to Configuring Avaya Video Camera 150 Presets on page 11 To configure a camera preset during a call ensure that the numeric keys are functioning as presets as indicated in the following steps select the camera you wish to control and then configure the preset To use a camera preset during a call follow these steps 1 Inthe navigation bar from any call screen Presets must appear to the right of the numeric keys icons in the navigation bar to indicate that the numeric keys on the remote control are functioning as presets If Touch Tones appears instead change the function of the keys to Presets by pressing the button Access the Call Manager by pressing OK Use the arrow keys to select Presets and then press the button to close the Call Manager The Presets label appears next to the numeric key icons in the navigation bar of the user interface Note To use presets during a call you must use the remote control 2 To use a preset press the numeric key on the remote control that represents the preset you wish to use Preset x where x is the nu
36. he value and press OK to exit the field If a hierarchy has been predefined for the local directory in the Hierarchy field enter the path to the location in the hierarchy in which to place the entry Hierarchies can be defined for example by location or department You must identify the full path separated by commas of a predefined hierarchy in which to add an entry prior to completing the new entry screen If you leave the Hierarchy field empty the new entry is inserted at the top of the hierarchy if defined or is grouped alphabetically For example suppose your administrator defined a hierarchy by location where Home Office is the top of the hierarchy and Sales Office 1 and Sales Office 2 are at the next level below the Home Office To place an entry in Sales Office 2 the value for Hierarchy is Home Office Sales Office 2 When you have completed the fields select Add Entry and press OK 28 Avaya 1010 1020 User Guide Copying an Entry from the Corporate to Local Directory You can copy an entry from the corporate directory to the local directory 1 Access the directory by pressing the button from the main screen 2 Select the Corporate directory 3 Select the entry you wish to copy to the local directory 4 Press the button 5 Select Copy to local and press OK 6 Press OK to save the entry Removing an Entry from the Local Directory You can remove an entry from the local directory 1 Access the direct
37. imary near input by default You can change the default setting so that PIP never appears or always appears by adjusting the User Preferences Appearance Picture in Picture preference Managing Video Layout During a call video from the connected caller appears in your display You can change the screen layout of near and far end video that appear in the display Understanding Screen Layouts Screen layouts appear as one of the following types e A far end participant or a presentation when in progress appears as the largest video image e Your site the near end participant appears as the largest video image e Both video images are the same size If you choose a screen layout that shows both video images as the same size only the dominant speaker icon moves to indicate which participant is currently speaking Changing the Screen Layout of Video Images No Presentation To change the screen layout press the screen layout D button The number of the selected screen layout x and the total number of screen layouts that are available y appear in the center of the screen above the status bar as x y Continue to press the screen layout button to show all available screen layouts 20 Avaya 1010 1020 User Guide Layouts 1 3 and 2 3 No Presentation Far End Video Layout 2 Far End and Near End video swap positions Layout 3 3 No Presentation Far End Video Avaya 1010 1020 User
38. ion and call status messages do not appear on the screen Users can invoke the Call Manager dialog and call statistics and choose video inputs with the remote control The numeric keys on the remote control play touch tones Users can change this behavior from the Call Manager To enable or disable telepresence and lock or unlock cameras configure preferences in Administrator Preferences Telepresence Configuring Audio Behaviors You can adjust audio behaviors by configuring preferences in Administrator Preferences Audio Configuring Audio Codec Order To change the order of available audio codecs for the system to use to place calls select the Audio Codec Order preference select a codec and press the right arrow to move the entry up in the list or press the left arrow to move the entry down in the list Selecting the Active Microphone Avaya 1010 1020 can connect to more than one microphone device for audio input during calls for example Avaya Video Camera 100 and Avaya Video MicPod 1000 Only one of these devices can function as the active microphone during a call To select a device to serve as the active microphone navigate to Administrator Preferences Audio and select a device in the Active Microphone preference The options that are available for the Active Microphone are Auto default Microphone In and Camera 1 Camera 1 specifies Avaya Video Camera 100 as the active microphone When the Active Microphone pref
39. ion are not encrypted 2 Click System Save 3 In the Download file dialog box click Yes 4 When prompted choose a location in which to save the configuration file and then click Save Avaya 1010 1020 User Guide 55 To restore the system configuration from the web administration interface follow these steps 1 Ensure that a saved configuration file exists before performing a restore 2 If you chose not to save passwords when you saved the configuration file passwords appear in the file as tokens surrounded by characters and FIX precedes the command in the configuration file for example FIX set admin password Password If you wish to replace these tokens with passwords before using the file to restore a system delete FIX and replace token with the password If you do not edit these lines error 09 invalid command appears in the command output when you restore the system the FIX lines are ignored and values previously set for the passwords remain unchanged 3 Hang up all calls connected to the system If calls are connected when you perform a restore a dialog appears prompting you to continue or cancel the restore If you continue the system restore process terminates the calls 4 Inthe web administration interface navigate to Preferences System System Reset 5 Click System Restore 6 Click Continue The Avaya system reboots and a dialog appears indicating that the restore succeeded
40. iveness and traces the path of a packet from one device to the other Rebooting the System The system reboots when you do any of the following e Reboot the system Administrator Preferences or User Preferences Diagnostics System Reboot e Reset the system to its default state Administrator Preferences System System Reset e Restore a system configuration using System Restore in the web administration interface Preferences System System Reset System Restore e Change the VLAN Tag preference Administrator Preferences Network General 52 Avaya 1010 1020 User Guide e Change TCP reserved ports Administrator Preferences Network Reserved Ports e Change the UDP signaling port enable or disable TCP or TLS signaling or change the TCP or TLS signaling ports Administrator Preferences Communications SIP e Upgrade the system software from the web administration interface Maintenance System Upgrade All users can reboot the system by accessing User Preferences Diagnostics System Reboot from the main screen Administrators can also reboot the system by accessing Administrator Preferences Diagnostics System Reboot Select Yes when prompted to confirm the reboot To reset the system to its default state refer to Restoring Default Settings on page 42 Note f the user interface is not responding and you are unable to reboot the system by following these instructions you can reboot
41. k status is indicated at all times in the status bar If the Avaya system is connected to the local network a green network status icon appears A yellow or red network status icon indicates a problem with the network connection Refer to The Main Screen on page 8 for a visual depiction and description of the network status icons You may need to reboot a system that is not responding to commands from the remote control To reboot the system access User Preferences Diagnostics System Reboot Accessing Administrative Features You can manage your Avaya video communications system using the remote control or remotely using a web browser telnet session or secure shell ssh session Administration Using the Remote Control To access administrator preferences for configuring the system using the remote control follow these steps 1 From the main screen of the user interface press the button on the remote control to access the System Menu 2 Select Administrator Preferences and press OK 3 Enter the administrator password and press OK Note The default administrator password is 1 2 3 4 To change the administrator password refer to Changing the Administrator Password on page 35 If you enter an incorrect password press the button on the remote control to clear the Login Attempt Failed message Avaya 1010 1020 User Guide 33 Administration from a Web Browser To configure your Avaya system from a web brows
42. l and Video Call buttons to dial a number manually The system status bar is a white bar that appears immediately below the REDIAL list The system status bar indicates system and network status including the number of voice and video calls the time and date or the duration of a call when a call is in progress When the system is booting status also appears at the top of the REDIAL list to indicate the current state of the system The following table identifies the icons that can appear in the system status bar Icon Condition Video Indicates a video call in progress An orange circle appears to the right of EN the video icon to indicate a video call in progress Voice Indicates a voice call in progress An orange circle appears to the right of t the voice icon to indicate a voice call in progress Indicates that the communication subsystem is initializing If this icon wy reappears after the system has booted a problem has occurred and rebooting the system is necessary Avaya 1010 1020 User Guide Icon Condition Z Indicates that the system is initializing When the system is initializing functionality on the main screen is disabled and no entries appear in the REDIAL list This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready If the icon persists a problem has occurred and rebooting the system is necessary Q
43. llowing locations 1 http example configs fishtank cfg 2 tftp example 00_13_fa_00_12_33 cfg 3 tftp example passport cfg 4 ftp example 10 10 22 77 cfg Note The MAC address resolves to a hexadecimal number with lower case letters In the previous example the MAC address 00 13 FA 00 12 33 is replaced with 00_13_fa_00_12_33 If you specify a path that uses the M escape ensure that the file name of the configuration file contains lower case letters The first file found is used If the checksum of the file is different from the last configuration file loaded into the system then the new file is used Note Setting preferences that result in a system reboot for example port ranges or SIP preferences may cause the system to reboot once the configuration file is loaded into the system Because the checksum for the configuration file in this case is the same the file is not loaded again The actual configuration changes are applied when the system is fully booted This may cause previous configuration preferences to appear in the user interface for example a previous system name before the configuration takes effect Specifying the Hostname and Domain Name Service DNS Servers You can enter the hostname of the system and the IP addresses to configure DNS servers You can also enter the domain names to search when resolving hostnames Domain Name System DNS translates names of network nodes into addresses specify this
44. m shows you how to perform common tasks with the remote control Note Pressing and holding any button except the OK button on the remote control may cause the command associated with the button to repeat Avaya 1010 1020 User Guide The System Menu To access the System Menu from the main screen press the button on the remote control From the System Menu you can do the following e View selected configuration and status information about your Avaya system in the System Information pages Use the 0 and m buttons on the remote control to navigate the pages e Access User Preferences from which you can do the following Change the appearance of the user interface including the language screen saver and screen saver timeout system sleep timeout and the duration of time that the user interface appears after a call connects Change the background image or color Choose the method the system uses for answering calls For more information refer to Answering or Rejecting a Call on page 16 Adjust settings for audio input and output devices connected to the system For more information refer to Managing Audio on page 18 Access diagnostic tools to adjust camera settings and reboot the system For more information refer to Troubleshooting on page 30 When you select a preference help text appears at the bottom of the screen to assist you in selecting an option for the preference Note
45. m the REDIAL list follow these steps 1 Press the button to return to the main screen 2 On the REDIAL list an orange LED indicator appears to the left of the voice or video number currently in the call Use the arrow keys to select the entry 3 Press OK Managing the REDIAL List You can perform the following tasks to manage the REDIAL list e Lock an entry to prevent it from being removed automatically from the list e Unlock a locked entry e Remove an entry e Add an entry to the local directory if available e Adjust the maximum number of entries that can appear 26 Avaya 1010 1020 User Guide Locking and Unlocking Entries in the REDIAL List You can lock and unlock entries in the REDIAL list Locking an entry prevents it from being removed after the maximum number of entries in the list has been reached The lock symbol appears next to the name in the entry when the entry is selected Note Locking an entry does not prevent it from being removed from the list manually Refer to Removing an Entry from the REDIAL List on page 27 To lock or unlock an entry in the REDIAL list follow these steps 1 Using the arrow keys on the remote control select the entry you wish to lock or unlock 2 Press the button 3 Select Lock or Unlock if the entry is locked from the menu and press OK Removing an Entry from the REDIAL List To remove an entry from the REDIAL list follow these steps 1 Using the
46. meric key associated with the preset appears on the screen If you configured a preset for a far end camera of a participant in the call you must select the far end camera to use the preset Refer to Controlling a Far End Camera on page 23 Note The numeric keys work as presets during a call only when you are in a call screen 24 Avaya 1010 1020 User Guide Viewing Call Statistics To view statistical information about a call follow these steps Ie 2 During a call press the button Audio and video statistics for the current call appear on the screen Two columns of statistics Receive and Transmit appear The total bandwidth used for audio and video appear beside each column heading Each column has a video and audio block Video statistics include the following resolution shows the resolution in pixels of the video image transmitted or received codec shows the video codec used to compress and decompress the video bandwidth shows the amount of video data transferred per second in kilobits frame rate shows the video frame rate in frames per second Audio statistics include the following codec shows the audio codec used to compress and decompress the audio bandwidth shows the amount of audio data transferred per second in kilobits packet rate shows the amount of audio data packets transferred or received per second in kilobytes Both the Audio and Video block include the following
47. mpt to keep the RMS transmit level below 20 dB DFS To set the level for your audio input position someone the same distance from the microphone as participants would be in the room during a video conference and have them speak at a normal volume Green bars indicate an acceptable setting at normal speaking volume Yellow bars are acceptable if you are shouting or speaking loudly Avoid settings that produce red bars in the audio meter Avaya recommends a volume setting of 5 to 8 for most Avaya Video MicPod 1000 applications Avaya recommends a volume setting of 5 to 10 for most Avaya Video Camera 100 applications Use the meter to visually verify that the transmit level peaks in the desired 28 to 22 dB range When the user interface is visible during a call a volume meter for the active microphone appears in the near video image next to the dominant speaker icon Muting the Active Microphone Pressing the mute button on the remote control or Avaya Video MicPod 1000 mutes the active microphone When the near side active microphone is muted in a call the QD symbol appears Avaya 1010 1020 User Guide 19 Managing PIP Your display shows the far end and near end video conferencing sites in addition to the menus and video images from connected video sources Picture In Picture PIP is a smaller window placed in one of the corners of the call screen This second image is placed on top of the main image and always displays the pr
48. ndwidth preferences and the user chooses Auto for the bandwidth when placing the call the system places the call at 1152 kb s The Auto Bandwidth preference addresses how the system responds to packet loss during a call When set to Enabled the default the system attempts to use the best available bandwidth after the call connects Selecting a Maximum Call Time You can control the amount of time that a call stays connected by selecting an option for the Maximum Call Time preference in Administrator Preferences Calls Controlling REDIAL List Entries and Auto Answer Options Users and administrators can control the number of entries that appear in the REDIAL list and how the system answers calls in User Preferences and Administrator Preferences Calls Refer to Placing a Call on page 12 for more information 44 Avaya 1010 1020 User Guide Enabling Telepresence You can set Avaya 1010 1020 to telepresence mode in which a conference administrator controls calls from a control panel such as Avaya System Manager or the Call Manager in the web administration interface Enabling telepresence removes the user interface from view When the system is idle only the background image appears in the display An administrator can access the user interface by pressing OK and entering the administrator password During a call users see the video from the call and the mute indicators The navigation bar PIP windows caller ID informat
49. ng the arrow and zoom keys Far end participants see the video image without the delay that is associated with using more than one key to position the camera You can configure and use presets in the Primary Input and Presentation Input screens before placing a call and from any video screen during a call To configure and use presets during a call you must first select Presets from the Call Manager screen For more information about using presets during a call refer to Using Avaya Video Camera 150 Presets During a Call on page 24 You can save nine presets When presets are available for use icons for the numeric keys 0 through 9 followed by the word Presets appear in the navigation bar Avaya 1010 1020 User Guide 11 Configuring presets before placing a call ensures that you can quickly change the near end camera position during the call To configure a preset for the near end camera before placing a call follow these steps T Select the near end camera and adjust its position Refer to Controlling Avaya Video Camera 150s on page 10 Press and hold a numeric key 1 through 9 on the remote control until you hear a beep The current position of the camera is associated with the key Preset x saved where x is the numeric key associated with the preset appears above the status bar If you choose a numeric key that already has a preset configured it is overwritten An administrator can lock existing presets to preve
50. nt them from being overwritten If an existing preset associated with the key is locked Preset x locked appears on the screen The 0 key when used as a preset always moves the selected camera to the default position and cannot be overwritten To test the preset use the arrow keys to move the camera to a different position and press the numeric key associated with the preset to move the camera to the preset position Preset x where xis the numeric key associated with the preset appears above the status bar Managing Near End Video Quality Before you place a call examine the near end video image from the camera connected to your Avaya system If the image flickers colors appear unbalanced or the image appears too dark you may need to adjust the room lighting or camera settings For more information refer to Adjusting Room Lighting on page 30 and Camera Issues on page 31 Placing a Call You can place a video or voice call with your Avaya system in the following ways Select a stored number from the REDIAL list on the main screen or from the directory Manually dial a number using the Video Call or Voice Call buttons on the main screen 12 Avaya 1010 1020 User Guide Placing a Call from the REDIAL List The REDIAL list on the main screen stores up to 15 recently dialed numbers A scroll bar appears when more than five entries are available for selection The oldest entry in the list is automatically removed when
51. ntity of the connected caller You can also manage audio output and video images and control the PTZ camera Call Status When you place a call with your Avaya system a Call Status dialog appears The Call Status dialog shows the number or IP address that you are attempting to call and the status of the call for example dialing ringing connecting answered or unavailable Avaya 1010 1020 User Guide 17 Caller ID When your video call is answered video from the far end appears in your display In the upper left corner of the far video image the caller ID phone number or IP address of the far end system appears One or more of the following icons may appear next to the caller ID to represent information about the call Icon Description Video call Voice call O Microphones are muted on the far end system J A voice call that is encrypted Note The Le icon appears in the Call Status Call Manager list and Call Statistics list Hiding or Showing User Interface Elements By default the system information status bar and navigation bar fade from the screen after a call has been connected for 10 seconds This interval resets after any interaction with the system You can adjust the duration of the fade out interval by adjusting the Fade Out Timeout preference in User Preferences Appearance To hide or show these user interface elements at any time during a call press the button
52. of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE http support avaya com Licenselnfo ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFE
53. ons of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc Avaya is a registered trademark of Avaya Inc Avaya Aura is a trademark of Avaya Inc All non Avaya trademarks are the property of their resp
54. or Removing Custom Background Images and Colors on page 53 Video Layout Preferences All users can configure the Picture In Picture video layout preference in User Preferences Appearance Refer to Managing PIP on page 20 for more information about setting this preference Configuring Display Preferences Only administrators can configure preferences that affect display types resolutions and energy management options Display preferences appear in Administrator Preferences Appearance Displays Typically you configure display resolutions when you install your system or change a display and to troubleshoot display issues Refer to the Avaya 1010 1020 Installation Guide for more information You can set the Display Energy Saver preference to Enabled for connected displays to turn off the signal that the Avaya system sends to the display when the system goes to sleep Avaya recommends that you test this feature for compatibility with your display before using itin your environment Some displays may appear black when the signal from the system is no longer received but not enter an energy saving state Other displays may recognize the loss of the signal and show text indicating this state This may result in the text image burning into the screen Some displays may recognize the loss of the signal and power off but then not wake up when the Avaya system wakes up Avaya 1010 1020 User Guide 51 Viewing Recent Configuration
55. or this purpose 2 Avaya 1010 1020 User Guide Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third Party Components for more information Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain porti
56. ory by pressing the button from the main screen 2 Select the Local directory 3 Select the entry you wish to remove 4 Press the button 5 Select Remove and press OK 6 Select Yes and press OK Editing an Entry in the Local or Directory You can edit an entry in the local directory 1 Select the entry you wish to edit 2 Press the button 3 Select Edit from the menu and press OK Avaya 1010 1020 User Guide 29 4 Modify values in the Edit Directory Entry dialog a Press OK to select a field you wish to modify Note f necessary press the button to change the method of text entry for text fields b After completing your changes press OK to exit the field 5 Using the arrow keys select Save Changes and press OK Troubleshooting The following sections describe symptoms possible causes and potential solutions for common problems you may encounter with your Avaya system When experiencing a problem visually inspect the unit Ensure the system has not been exposed to water or heat sources or appears physically damaged Improperly connected or loose cables are common causes of problems with hardware units When investigating a system problem first inspect all the external controls and cable connections Ensure that connections are correct and secure and that nothing is obstructing the cables Contact your administrator for information about proper cabling Adjusting Room Lighting You can
57. ou can enter alphanumeric characters Use the arrow keys to navigate to the character you wish to enter and press OK Press OK to exit the field 3 Optional Navigate to the list that appears next to the entry box for numbers and choose a value for the maximum bandwidth for the call Press OK to access the list use the arrow keys to select a value and press OK again to save your selection 4 Press the call button to dial the number Avaya 1010 1020 User Guide 15 Manually Dialing a Voice Number To dial a voice number manually from the main screen follow these steps 1 Use the arrow keys on the remote control to select Voice Call and press OK 2 Enter the number you wish to call The last manually entered number appears in this field by default To edit the number use the following keys The button changes the text entry method indicated at the bottom of the screen The a button behaves as backspace The 0 button displays the keyboard from which you can enter alphanumeric characters Use the arrow keys to navigate to the character you wish to enter and press OK 3 Press call to place the call Answering or Rejecting a Call You can configure your system to automatically answer incoming calls by setting preferences in User Preferences Calls as follows Auto Answer lf set to Enabled the system automatically answers the first incoming call If set to Disabled the default you must manually answ
58. ower source and observe a flicker in the video displayed in your system select the 50 Hz option in User Preferences Diagnostics High Definition Camera Camera Anti Flicker The default option is Auto Avaya 1010 1020 User Guide 31 Some camera exposure settings designed to be used in rooms lit by sunlight may result ina flicker To remove the flicker increase the HD Camera Brightness setting in User Preferences Diagnostics High Definition Camera Display Issues The following issues are related to the user interface or the display Display Failures If data does not appear on the display ensure cables are properly connected on the display and that the display cable is connected to the HD Display 1 output on the codec If the video image and user interface appear washed out or too bright examine the input settings of your HDTV to make sure the HDTV is displaying the appropriate resolution Some HDTVs particularly plasma displays allow you to configure the native resolution of the input device from the HDTV administration interface Poor Quality Display If the colors on the display appear incorrect verify that the display cable is properly connected to the display Poor Quality Far End Video During a call the Avaya system automatically selects the best video algorithm based on the video source and capabilities of the remote system If you experience poor motion handling or visible tiling in the far end picture during
59. preference to use DNS to resolve the hostnames of devices to IP addresses 38 Avaya 1010 1020 User Guide Specifying Network Speed If you choose an option other than Auto for the Administrator Preferences Network General Network Speed preference ensure that it matches the speed and duplex configured on your network switch Note f your Ethernet switch is configured for half duplex you may experience poor quality video when placing calls greater than 512 Kb s Specifying a VLAN Tag If you have static virtual local area networks VLANs configured in your environment you can configure your Avaya system to apply a VLAN tag to outgoing packets and only accept incoming tagged packets that have the same VLAN identifier To enable this feature navigate to Administrator Preferences Network General VLAN Tag and specify the VLAN identifier of the VLAN to which the system is assigned The value is a number in the range 1 through 4094 Note f you set or modify the VLAN Tag preference the system reboots when you navigate to another screen Specifying an NTP Server The system date and time that appear in the user interface are automatically set if one of the following conditions exists e The Administrator Preferences Network General DHCP preference is set to Enabled and the DHCP server can pass an NTP server address to your system OF e The hostname or IP address of an NTP server is specified in Administra
60. processing This error indicates a failure in that script This typically occurs when using an upgrade image for another Avaya product 6 Unable to run upgrade script The system was unable to run the upgrade script This typically occurs when using an upgrade image for another Avaya product 7 Unable to mount upgrade After the image has been copied to the system the system failed partition to mount the image This typically occurs if the upgrade image is corrupt or when using an upgrade image for another Avaya product 8 No permission The system failed to read the upgrade partition 9 Corrupt image The upgrade image is corrupt and unusable This typically occurs due to a bad image or errors during upload to the device 10 Bad argument An invalid argument was submitted to the upgrade process This typically occurs when using an upgrade image for another Avaya product 11 Invalid signature The encryption signature is invalid This typically occurs if the image is corrupt or compromised 12 Decrypt failed The system was unable to decrypt the upgrade image This typically occurs if the image is corrupt or compromised 13 Developer system The system is configured for development and can only be upgraded by an Avaya representative 14 Upgrade in progress An upgrade is already in progress The system only supports one upgrade at a time Avaya 1010 1020 User Guide 59
61. r Avaya systems Reading from an LDAP Server When you enable and configure LDAP preferences to populate the corporate directory you specify the hostname login and query parameters and the refresh interval for reading data from a preconfigured LDAP server Avaya recommends that you use an LDAP server configured with an H 350 compliant schema 50 Avaya 1010 1020 User Guide Configuring Appearance Preferences Users can configure preferences in User Preferences Appearance and Backgrounds that affect the appearance or behavior of the following screen saver that appears when the system is idle and the screen saver timeout e system sleep timeout e timeout interval for the appearance of the user interface after a call connects e the language in which the user interface appears e background image or color that appears in the user interface Help text appears at the bottom of the screen to assist users in selecting an option for each preference Administrators can also access these preferences in Administrator Preferences General Backgrounds and Layout Only administrators can hide or show Avaya branding in the user interface and screen saver logo and add or remove custom background images To hide or show Avaya branding access Administrator Preferences Appearance General Company Logo Choose None to hide the branding The Default option shows the branding To add or remove custom background images refer to Adding
62. re not supported in directory entries imported using the web administration interface 54 Avaya 1010 1020 User Guide Saving and Restoring a System Configuration You can save and restore a system configuration only from the web administration interface Note System restore is not supported with the FireFox browser or other browsers based on Mozilla code The System Save feature creates a text file that contains command line interface commands to restore a saved configuration The saved configuration includes all the preferences that can be set through the command line interface except the command line interface password and the password for the default SNMP user You can edit the file manually to customize the configuration The System Restore feature restores a system configuration using the saved configuration file Note Configuration preferences and options vary across Avaya system software releases Restoring a system configuration using a file saved from a different model or software release may produce unexpected results Avaya recommends that you restore a configuration that was saved from the same system or the same system model and software release To save a system configuration from the web administration interface follow these steps 1 Inthe web administration interface navigate to Preferences System System Reset If you wish to save system passwords in the file select Save passwords Passwords saved with this opt
63. rnate software image installed on the system and resets values to default settings solid blue If you release the reset button when the LED turns solid blue the system stops and does not reboot Continue to hold the reset button until the system reboots approximately 5 to 10 seconds after the LED turns solid blue The system reboots without changes to the configuration Avaya 1010 1020 User Guide 43 Configuring Call Preferences All users can set auto answer options for calls and specify the maximum number of entries to appear in the Redial list Refer to Placing a Call on page 12 for more information Administrators can configure the maximum call time and bandwidth in Administrator Preferences Calls Managing Bandwidth You can specify the maximum bandwidth that an outgoing or incoming call uses by setting the Outgoing Maximum Bandwidth and Incoming Maximum Bandwidth preferences in Administrator Preferences Calls The value that you choose for the Outgoing Maximum Bandwidth becomes the maximum value that users can choose in the user interface when placing a call by dialing a number manually or when specifying a bandwidth in a directory entry If a user specifies Auto for the bandwidth when placing a call the maximum outgoing bandwidth becomes the starting point for negotiating bandwidth when the call connects If you choose Auto as the value for the Outgoing Maximum Bandwidth and Incoming Maximum Ba
64. ser interface and view video images during a video call 6 Avaya 1010 1020 User Guide Remote Control The Avaya remote control provides wireless control of all Avaya 1010 1020 functions and enables you to navigate the user interface place and receive calls and control cameras connected to the system The remote control is shown in the following illustration Avaya 1010 1020 User Guide Navigating the User Interface When your Avaya system is idle a screen saver appears on the display or the screen is black An incoming call or pressing any button on the remote control automatically invokes the system The Main Screen Use the arrow keys on the remote control to navigate the main screen As you navigate to different parts of the screen the icons and their descriptions that appear in the navigation bar change to indicate what actions are available for a selected object or screen The main screen includes the following features The top right corner of the screen displays system information such as the system name and video number This information is hidden during a call Video from the primary input typically a camera connected to the system appears ina small window below the system information The center of the screen contains the REDIAL list and the Voice Call and Video Call buttons From the REDIAL list you can place a call by selecting a number from a list of recently dialed numbers Use the Voice Cal
65. st You can also add entries from the REDIAL list to the local directory and manually remove entries or lock them to prevent them from being automatically removed when the maximum number of entries is reached For more information refer to Managing the REDIAL List on page 26 Avaya 1010 1020 User Guide 13 Placing a Call from the Directory The directory stores a list of names and numbers from which you can place calls The directory includes two subdirectories the local and corporate directories The corporate directory is read only and managed by your administrator To place a call from the directory follow these steps 1 From the main screen press the button on the remote control to access the directory Use the arrow keys to select either the Local if available or Corporate directory and press OK Use the arrow keys on the remote control to select the entry that you wish to dial You can browse the directory using either the alphabetical or hierarchical method When you use the alphabetical method the entries appear in alphabetical order and you can select an alphabet group in the Browse column to quickly navigate to an entry Hierarchies are predefined organizational units similar to folders or directories on a computer system You can place an entry into a hierarchy when you create the entry or at any time by editing the Hierarchy field when editing the entry For more information about creating hierarchi
66. system refer to Power and Connectivity Issues on page 33 Using Camera Diagnostic Preferences You can use the camera diagnostic preferences in User Preferences Diagnostics to adjust camera brightness and white balance and correct for some types of flicker that may appear in the video Diagnostic camera preferences for camera brightness and white balance are available only if the selected camera is connected to the codec and Ready appears as the status for the camera on the System Information page Adjusting Camera Brightness Camera brightness refers to the amount of light received through the lens of the camera You can improve dim scenes by adjusting room lighting and manually adjusting the camera brightness To adjust camera brightness set the HD Camera Brightness preference in User Preferences Diagnostics High Definition Camera Adjusting Camera White Balance Camera white balance refers to how a camera references the color white which is a mixture of all colors Adjust the white balance when video color appears to be unbalanced White balance is affected by the type of light source To adjust the camera white balance adjust the HD Camera White Balance preference in User Preferences Diagnostics High Definition Camera Adjusting the Camera Anti Flicker Preference Lights powered by a 50 Hz power source can produce a flicker that the camera captures and transmits to the system If you are using lights powered by a 50 Hz p
67. the Avaya system must be set to Enabled e An Avaya system accepts site specific option 157 for this feature You must configure this option on the DHCP server Note f you configure a system using DHCP option 157 and specify a TFTP server as the source from which to obtain the configuration file the system accepts the download through port 5351 Ensure that firewalls between the system and the TFTP server are configured to allow the download through this port 36 Avaya 1010 1020 User Guide Configuring the DHCP Option Specific configuration details of DHCP servers for use with this feature vary depending on the DHCP server used and your environment The scope of this section is limited to describing the format of site specific option 157 An Avaya system can accept site specific option 157 from the DHCP server if you configure the option as a string with the following format Avaya server lt path gt where lt path gt is one or more URLs separated by semicolons that specifies the location of a configuration file Supported protocols include TFTP FTP and HTTP If the path contains more than one URL the Avaya system tries the URLs in the order listed and uses the first file that exists Example If the path is http example config fishtank cfg ftp example other fishtank cfg the system attempts to obtain the configuration file f ishtank cfg from the web server at http example config fishtank cfg If the file
68. tor Preferences Network General NTP Server Hostname Note An NTP server address that a DHCP server passes to your system overrides an NTP server hostname or address specified in the NTP Server Hostname preference The System Information page displays the IP address of the NTP server that the system uses Note The time zone is not set automatically If you did not specify the time zone for your system during the initial configuration the time that appears in the user interface may not be correct To specify the time zone manually refer to Manually Setting System Date and Time on page 42 Avaya 1010 1020 User Guide 39 Restricting Reserved Ports By default Avaya systems communicate through TCP and UDP ports in the range 60000 64999 for video voice presentations and camera control Avaya systems use only a small number of these ports during a call The exact number depends on the number of participants in the call the protocol used and the number of ports required for the type video or voice of call To minimize the number of UDP and TCP ports that are available for communication you can restrict the range by entering values in Administrator Preferences Network Reserved Ports Avaya recommends that the range you choose if other than a subset of the default range begins with a port number greater than 10000 Note Changing the TCP range causes an automatic reboot of the system SIP two way call require
69. ya com Release Notes technical notes and technical reference publications are available from support avaya com Note Avaya 1010 and 1020 video conferencing systems are not administrable on H 323 video gatekeepers System Components Before using Avaya 1010 1020 familiarize yourself with its components 4 Avaya 1010 1020 User Guide Camera and Microphone An Avaya 1010 1020 system includes a high definition video camera and a device with one or more microphones for audio input during a call Avaya Video Camera 100 is a fixed focus camera that includes two omni directional microphones providing audio and video input from the same device Avaya Video Camera 100 Avaya 1010 1020 User Guide 5 Optionally you can use a combination of an Avaya Video Camera 150 and Avaya Video MicPod 1000 for video input and audio input during a call Avaya Video Camera 150 is a pan tilt Zoom camera and Avaya Video MicPod 1000 includes a single omni directional microphone mute button and mute status LEDs Avaya Video Camera 150 Avaya Video MicPod 1000 Codec The Avaya 1010 1020 codec compresses outgoing video and audio transmits this information to the far end of a call and decompresses incoming information You should not need to interact with the codec once it has been properly installed in your environment Avaya 1010 1020 Third Party Display A third party display connected to the Avaya codec enables you to access the u
70. ystem is connected to the codec properly Note A camera not connected to an Avaya system before an upgrade may not function properly after an upgrade To upgrade the software for your system follow these steps 1 Access support avaya com 2 Click the Download Software button 3 Enter your serial number located on the bottom or back of your Avaya system codec and on the System Information page 4 Click the link for the software version you wish to download 5 Download it to a local directory on your system 6 Access the web administration interface for your system Refer to Administration from a Web Browser on page 34 7 Click the Maintenance tab 8 Click System Upgrade 9 If your upgrade requires you to reset the system to the original default settings select the Reset to Default State check box 10 Browse for the upgrade file you downloaded in step 5 Avaya 1010 1020 User Guide 57 11 12 13 Click Upgrade Note f calls are connected to the system a dialog appears prompting you to continue or cancel the upgrade Click Yes to continue with the upgrade and disconnect the active calls The upgrade may take several minutes do not disrupt the upgrade process During an upgrade a status screen appears in the display connected to the system Users cannot cancel the screen and the system rejects incoming calls A system upgrade status message appears when the upgrade is complete Close the st

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