American Power Conversion 350, 500, 700 Power Supply User Manual
Contents
1. Check Building 4 Connect Equipment to UPS Wiring Fault Indicator If the Building Wiring Fault indicator on the power plug stays lit one of the following conditions exist Typical Installation Do NOT PLUG SURGE PROTECTORS OR POWER STRIPS INTO BATTERY BACKUP OUTLETS EXPLAINED IMMEDIATELY BELOW Battery Backup Plus Surge Protection outlets 4 The four battery backup plus surge protection outlets along the left in the graphic should be used for sensitive equipment such as computers monitors and external drives Battery power is automatically provided in case of power outage When the UPS is One cable connects the wall outlet to the UPS jack e Open or high resistance ground Wall Outlet The other cable connects the UPS e Hot and neutral polarity reversal e Overloaded neutral circuit outlets A lit indicator means that a possible shock hazard exists Improper building wiring should be corrected by a qualified electrician Surge Protection outlets 3 Note Improper building wiring will not prevent the UPS from operating but will limit its protection capability Improper building wiring could result in equipment damage that is not covered by APC Please refer to APC s Equipment Protection Policy for details Transformer Block outlets 2 6 Switch On and ss Test the UPS Press the On Test button The following events then occur i e The green On Line indicator will flash e The red Overload indi2. 2 Power the UPS Position the UPS to avoid 1 Connect Battery Wire must be completed FIRST The UPS is shipped with one battery wire disconnected in compliance with Department of Transportation DOT regulations Connect the battery wire as shown The UPS will NOT operate unless the steps Direct sunlight WWW apc c om below are performed e Excessive heat i Pee e Excessive humidity or contact with liquids ee Atal Eh fi Fia s ack A y pi tala amp l Plug the UPS directly into a wall outlet 350 500 700 b Slide the battery compartment cover down a Set the UPS at the edge of a table Grasp the tab attached to the battery and slide the battery partially out DE Connect the black wire to the battery ze User S Man ual rea by pushing it all the way onto the rp in fh terminal Small sparks at the battery ni y Is a enna pe e The Building Wiring Fault indicator in the power Be 7 i eee plug may flash momentarily while plugging in 990 2052G 8 01 ee i 4 e The UPS begins charging when connected to utility power d Slide the battery back in e Slide the battery compartment Four hours of charging should be sufficient to Avoid pinching the wires cover back into place achieve maximum battery capacity 5 Connect Phone Lines to Surge Protection The telephone surge protection protects up to two analog not digital phone lines that are serviced by one phone cable 3
3. able directly to the USB port on your computer Attention USB Extension Cables USB was designed to operate in the local desktop environment Though full speed USB devices can be connected up to 5 meters 16 5 feet apart low speed USB devices can only be connected up to 3 meters 10 feet apart The APC Back UPS LS is a low speed peripheral The APC Back UPS LS should be connected directly to the computer with the supplied USB cable to ensure reliable operation of the software The standards committee that created USB does not approve USB extension cables and APC does not recommend them Their usage will not harm USB equipment but overall system reliability could be affected 8 Install Software optional procedure performed after section 7 For other Microsoft Windows or Macintosh operating systems please follow the steps below as appropriate Windows 98 and Windows Me Users Please insert the APC PowerChute Personal Edition Software CD ROM included with your Back UPS LS into the CD ROM drive of your computer The installation program will load automatically Please follow the on screen instructions to install the software Windows 2000 Users The APC PowerChute Personal Edition Software CD ROM included with your UPS contains a wizard that optimizes your system s power settings for operation with your Back UPS LS It does this by changing various settings in Power Options Properties in the Control Panel APC strongly
4. ack fh of UPS by pushing the button back in men Connect the UPS to another wall outlet or have a qualified electrician check the building wiring The specific wall outlet the UPS is connected to does not supply utility voltage UPS does not provide expected backup time The UPS is excessively loaded Unplug non essential Battery Back Up connected equipment such as printers They can be plugged into Surge Protection outlets Note Devices that have motors or dimmer switches laser printers heaters fans lamps and vacuum cleaners for example should not be connected to the Battery Backup Plus Surge Protection outlets The UPS s battery is weak due to recent outage and has not had time to recharge Charge the battery The battery charges whenever it is connected to utility power Typically six to eight hours are needed to fully charge the battery from total discharge UPS runtime is reduced until the battery is fully charged You can perform a self test after the battery is fully recharged by pressing and holding the On Test button for more than second en releasing it If the Replace Battery LED is lit the battery should be promptly replaced If the UPS is operated with a weakened battery runtime will be significantly reduced Battery capacity decreases with frequent power outages or when the UPS is operated at elevated temperatures Batteries typically last 3 6 An indicator is lit or flashing The Overlo
5. ad indicator is lit if equipment connected to Battery Backup outlets is drawing more power than the UPS can provide Battery requires replacement Move one or more pieces of equipment to the Surge Protection outlets The Replace battery indicator is lit if the battery is near the end of its useful life The battery should be replaced within two weeks see Order Replacement Battery Failure to replace the battery may result in insufficient runtime during a power outage The Overload indicator may flash briefly This is a normal occurrence when the UPS is switched on The On Line and Overload indicators are The UPS has entered sleep mode and battery power is flashing alternately switched off This lasts for 16 seconds during a power outage and is normal when software shuts down a UPS All indicator lights are flashing UPS failure Call APC for service UPS does not power the Computer Monitor during an outage Check the battery connections See Connect battery wire under Setup on the front page Battery is not connected Move computer and or monitor to the Battery Backup plus Surge Protection outlets Computer and or monitor is plugged into a Surge Protection outlet Specifications Acceptable Input Voltage Input Voltage on line Output Voltage Frequency Limits on line Maximum Load 350 500 700 Typical Recharge Time Operating Temperature Storage Temperature Operating and Storage Rela
6. advises you to reconfigure your system by running this wizard 1 Insert the APC PowerChute Personal Edition Software CD ROM into the computer s CD ROM drive 2 Choose Start and then the Run option Type lt CD ROM drive letter gt setup exe Click OK and follow the instructions Microsoft Windows XP Users Please visit the APC website at www apc com windowsxp for updates on the availability of Windows XP software Mac OS 9 9 0 4 9 1 or higher Users APC PowerChute Personal Edition Software has been designed specifically to work with Mac OS 9 9 0 4 9 1 or higher There are builds of Mac OS prior to Mac OS 9 0 4 9 1 with power drivers that have known problems so please make sure that you have the most up to date version of Mac OS 9 9 0 4 9 1 or higher Insert the APC PowerChute Personal Edition Software CD ROM into the CD ROM drive An icon called APC Shutdown Manager v1 0 1 will appear on your desktop Open the folder and double click the ReadMe file Make sure your hardware matches the requirements stated in the ReadMe file Double click on APC Shutdown Manager v1 0 1 to begin the installation of the software At the first dialog click on Continue Read the displayed license agreement and click Accept if you agree to the terms Click on Install to begin After installation click on the Restart dialog button to restart your computer All Other Users The software is d
7. cator may flash briefly e The yellow On Battery indicator will light while a battery test is performed e When the self test has successfully completed only the green On Line indicator will be lit Following the test if a red indicator is displaying consult the Troubleshooting section overleaf Note When your UPS goes on battery it produces an audible beep you can stop the beep without interfering in normal operation by pressing the On Test button To Perform a Self Test You can perform a self test after the battery is fully charged and while the UPS is On Line by pressing and holding the On Test button for more than one second and then releasing it Green On Line and Red Overload Indicator When the green On Line and red Overload indicators are flashing alternately it means that the UPS has entered sleep mode and the battery power is switched off This flashing lasts for 16 seconds after the UPS has been shut down by the software and is an expected occurrence If your computer has been shut down by the software Power Management Extensions or APC Shutdown Manager i e the OS shutdown warning message has already displayed and then AC power is restored prior to the UPS entering sleep mode proceed in one of these ways Wait at least one minute before manually restarting your computer to allow the UPS to complete its shutdown cycle OR restart your computer by switching the UPS Off then On again and if necessary pressing the power bu
8. ck UPS LS 700 Replacement Battery Cartridge is RBC17 Battery Replacement Battery replacement is a safe procedure You may leave the UPS On and equipment connected during this procedure Do not replace the battery when the UPS is On Battery Please consult Setup section 1 Connect Battery Wire overleaf during this procedure 1 Set the UPS at the edge of a table diagram a 2 Slide the battery compartment cover down diagram b 3 Grasp the tab attached to the battery and slide the battery partially out Then grab the battery firmly and pull it out The battery wires will disconnect as the battery is pulled out diagram c 4 Carefully insert the new battery halfway into the UPS avoid pinching the wires diagram d 5 Connect the wires to the new battery Red wire to red terminal Black wire to black terminal Small sparks at the battery terminals are normal during connection 6 Carefully insert the battery fully into the UPS diagram d 7 Slide the battery compartment cover back into place diagram e The old battery must be recycled Deliver the battery to an appropriate recycling facility or return it to APC in the packing carton that came with your new battery Additional recycling information is provided with your new battery If the unit arrived damaged please notify the carrier If the UPS requires service do not return it to the dealer instead try the steps below in order 1 Consult the Troubleshoo
9. esigned for the Windows and Macintosh operating systems mentioned in this section If you do not have one of these operating systems your unit will still provide these primary features e Battery backup surge protection and telephone line protection to protect your entire desktop from lightning and power surges e Runtime needed for you to work through brief power disturbances this gives you time to manually save your data and shut down safely Installation of the APC PowerChute Personal Edition Software is not mandatory However other features provided by the software include unattended automatic operating system shutdown as well as application data saving To activate these features install the software as previously discussed Status Indicators wr we j There are four indicator lights numbered for easy E identification below and a speaker grille on the front panel to indicate UPS status as folllows the UPS is running On Battery 7 D On Line green This indicator is lit when conditioned utility power is powering the Battery Backup outlets Single Beep The alarm sounds when the On Test button is pressed PU 2 On Battery yellow This indicator is lit when utility power is outside safe limits and the UPS battery is powering the Battery Backup outlets If the outage is extended APC software can close software applications and then shut down the operating system and the UPS Protection outlets Backup out
10. lets are overloaded Troubleshooting Use the table below to solve minor UPS installation or operation problems Consult APC Online Technical Support or call APC Technical Support for assistance with problems that cannot be solved using the table below Possible Cause Procedure UPS will not turn on Battery is not connected properly Check the battery connections Consult Connect battery wire under Setup on the front page which shows how to access the battery and connect the wire UPS not connected to AC power supply Check that the UPS power plug is securely connected to the wall outlet UPS circuit breaker tripped Disconnect non essential equipment from the UPS Reset the circuit breaker on back of UPS by pushing the button back in If the breaker resets switch the UPS On and reconnect equipment one at a time If the breaker trips again it is likely that one of the connected devices is responsible for the overload Very low or no utility voltage Check the wall outlet that supplies power to the UPS with a table lamp If the lamp is very dim have the utility voltage checked by a qualified electrician Utility overvoltage Connect the UPS to another wall outlet or have a qualified electrician check the building wiring UPS operates on battery although normal utility voltage exists UPS s circuit breaker tripped Disconnect non essential equipment from the UPS Reset the circuit breaker on b
11. ons require that the black battery wire be disconnected before shipping the UPS back to APC Refer to Connect battery wire instructions and graphics on the front page for how to disconnect the black wire from the battery e Pack the UPS in its original packaging If the original packing is not available contact APC Technical Support to obtain a new set Pack the UPS properly to avoid damage in transit Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty insuring the package for full value is recommended e Write the RMA on the outside of the package e Return the UPS by insured prepaid carrier to the address given to you by Technical Support APC Contact Information USA Canada 0000 1 800 800 4272 MexiCOssssresissnsasrisarias 292 0253 292 0255 Brazil coaetcieectoneenhessaens 0800 12 72 1 Worldwide 006 1 401 789 5735 Web Site ccccsssecssccces http www apc com Online Technical Support _ http support apc com
12. t the circuit breaker by pushing the button in Replace Battery red This indicator is lit whenever the automatic diagnostic test has determined the battery is near the end of its useful life The battery should be replaced within two weeks see Order Replacement Battery Failure to replace the battery may result in insufficient runtime during a power outage 4 Chirps for 1 Minute Every 5 Hours This alarm is sounded whenever the battery has failed the automatic diagnostic test UPS Storage If the UPS needs to be stored for extended periods of time the battery needs to be charged periodically to maximize battery capacity Before storing charge the UPS for at least 10 hours Store the UPS covered and upright in a cool dry location The recommended period of time the unit can be stored without periodic charging is dependent on the storage temperature Extended Storage 5 to 86 F 15 to 300C Every 6 Months 10 Hours 86 to 1130F 30 to 450C Every 3 Months 10 Hours Ventilation Clearance The recommended clearance for proper ventilation is one inch on each side and one inch at the back Order Replacement Battery The typical battery lifetime is 3 6 years depending on number of discharge cycles and operating temperature A replacement battery can be ordered from local retailers APC or the APC web site The APC part number for the Back UPS LS 350 or 500 Replacement Battery Cartridge is RBC2 The APC part number for the Ba
13. ting section in the left column to find and eliminate common problems 2 Verify that the circuit breaker is not tripped A tripped circuit breaker is the most common UPS problem 3 Ifthe problem persists consult APC Online Technical Support or call APC Technical Support e When calling APC Technical Support have the model number of the UPS the serial number and the date purchased ready Be prepared to troubleshoot the problem over the telephone with an APC Technical Support representative If this is not successful APC will issue a Return Merchandise Authorization number RMA and a shipping address e A UPS under warranty will be repaired at no cost The standard warranty is 2 years from date of purchase APC s standard procedure is to replace the original unit with a factory reconditioned unit APC will ship out the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for the shipping to APC and APC pays ground freight transportation costs back to the customer e Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative e If the warranty has expired there is a repair charge 4 To return the unit e Disconnect the black wire from the UPS battery Department of Transportation DOT regulati
14. tive Humidit Size H x W x D Weight 350 500 700 0 160 Vac Single Phase 90 133 Vac 103 133 Vac 47 63 Hz autosensing 350 VA 220 W 500 VA 315 W 700 VA 410W 6 to 8 hours from total discharge 32 to 104 F 0 to 40 C 5 to 113 F 15 to 45 C 0 to 95 non condensing 94x50x79im 23 9 x 12 7 x 20 0 cm 350 VA 14 8 lb 6 7 kg 500 VA 15 8 lb 7 2 kg 700 VA 17 0 Ib 7 7 kg 350 VA 16 8 Ib 7 6 kg 500 VA 17 8 Ib 8 1 kg 700 VA 19 0 Ib 8 6 kg EMI Classification FCC DOC Class B certified Note Detailed UPS product specifications are available online at the APC web site or through the APC faxback system 800 347 3299 Shipping Weight 350 500 700 Four Beeps Every 30 Seconds This alarm is sounded whenever Continuous Beeping This alarm is sounded whenever a low battery condition is reached Battery runtime is very low Promptly save your data exit all applications and then shut down the operating system ane 3 Overload red This indicator is lit when equipment connected to Battery Backup outlets is drawing more power than the UPS can provide Move one or more pieces of equipment to the Surge Continuous Tone This alarm is sounded whenever the Battery aa By Circuit Breaker The circuit breaker button will stick out if an overload condition forces the UPS to disconnect itself from utility power If this happens disconnect non essential equipment and rese
15. tton on your computer IMPORTANT If you manually restart your computer before the UPS has entered sleep mode your computer reboot will be interrupted and will shut off as the UPS completes its shutdown cycle switched Off neither utility nor battery power is supplied to these The three surge protection outlets along the right in the graphic should be used for all other peripherals such as a printer scanner fax machine or even an office lamp These outlets do not provide power during a power outage These outlets are always on when utility pos power is available and are not controlled by the front panel switches One battery backup plus surge protection and one surge protection outlet accept transformer blocks bottom outlet on left and right jack Modem Fax Phone to the equipment phone fax external modem computer If you need to connect two pieces of equipment you will need to use a line splitter am f i Oy i Scanner When plugging the phone lines into the back of the UPS the release tab you depress to unplug the phone line should be facing up T Connect USB Cable optional procedure Note that the user s guide containing information on using your APC software is located in the main folder of your CD ROM Your computer system must be On before starting to connect the USB cable Connect the USB cable end with the USB symbol facing down to the UPS Connect the other end of the USB c
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