Addtron Technology KE1020A Telephone User Manual
Contents
1. to select User Password Press SET OK and then use 0 9 to input the user password Continuous press a number key to change the letter and press key to confirm it 6 Service Features Netphone calling Netphone Netphone calling Regular Phone Call Forwarding Regular Phone Calling Netphone For service areas please refer to the service carrier s web sites Conferencing 6 1 Netphone Calling Netphone Every Netphone will be assigned a Netphone number Netphone users can directly call each other s number followed by CALL key Example A user with the number 6667777 calling another user with the number 7778888 The 6667777 user simply pick up the Netphone handset and dial 7778888CALL after hearing a dialing tone 6 2 Netphone Calling Regular Phone Every Netphone can call any land or mobile phone anywhere in the world Please dial with the service carrier s dialing rule Example 1 If a U S service carrier s dialing rule To call a U S or Canada number please first dial 1 then the telephone number followed by CALL key Netphone user calling a U S Canada regular number 213 000 0000 Pick up the Netphone handset dial 12130000000CALL after hearing the dial tone Example 2 If a U S service carrier s dialing rule To call other countries regular numbers please first dial 011 then the country code no 0 as prefix and dial the telephone followed by CALL key Netphone user calling a China reg2. 5 2 5 Account settings Dynamic IP Users Static IP Users 5 2 2 Dynamic IP Users If you need to configure DNS IP Press SET OK to enter the submenu and select DNS1 by pressing UP and DOWN Press SET OK to enter setting menu and configure your DNS2 If a spare DNS is requested press SET OK to enter the submenu and select DNS2 by pressing UP and DOWN or you may press SET OK to enter setting menu and configure your DNS2 If the account information has been set up you may start using as soon as you plug in 5 2 3 PPPoE Users Parameter Settings Press SET OK to enter the main menu and use UP and DOWN to scroll and select TCP IP Settings A Do not use DHCP Press SET OK to enter the submenu and use UP and DOWN to select Use DHCP Press SET OK to enter settings Input 0 to disable DHCP B Use PPPoE Press SET OK to enter the submenu and use UP and DOWN to select Use PPPoE Press SET OK to enter settings Input 1 to enable PPPoE C Set PPPoE account Press SET OK to enter the submenu and use UP and DOWN to select PPP Identity Press SET OK to enter settings Continue pressing a number key to change the letter and press the key to confirm it D Set PPPoE Password Press SET OK to enter the submenu and use UP and DOWN to select PPP Identity Press SET OK to enter settings Continue pre
3. a regular phone and are located in USA Hong Kong or Taiwan can enter the conference from their regular phone by dialing the local access number contact us for details and once connected can dial participant access number as above Otherwise the participant can only be invited into the conference by host 7 Functions 7 1 Redial After the phone is hung up pick up the handset and press REDIAL to dial the last dialed number 7 2 Adjusting Handset and Speaker Volumes During the phone call press VOL to increase the volume and press VOL to lower the volume NOTE Volume is reset to default volume when the phone is turned off or restarted 7 3 Review Incoming and Outgoing Call Information Press SET OK to enter the main menu and use UP and DOWN to scroll and select PhBook Settings to view incoming and dialed calls information 7 3 1Review Missed Calls Press SET OK to enter the submenu and use UP and DOWN to select Missed call Press SET OK to enter and use UP and DOWN to select the phone number Press CALL to launch When the missed number is displayed on the screen press SET OK and then input contact person information press SET OK to save this number 7 3 2Review Received Calls Press SET OK to enter the submenu and use UP and DOWN to select Received calls Press SET OK to enter and use UP and DOWN to select th
4. call other countries regular numbers please first dial 011 then the country code no 0 as prefix and dial the telephone at last Netphone user want to make a call forward to 0755 88889999 Netphone user can fill in 0118675588889999 Example 3 If a China service carrier s dialing rule To call other countries regular numbers please dial the district code and dial the telephone at last Netphone user want to make a call forward to 0755 88889999 Netphone user can fill in 075588889999 6 4 Regular Phone calling Netphone This is an optional service Only areas that provides Netphone access numbers allow calls from a regular phone to Netphone for detail please refer to Access Code Availability Schedules on the Carrier Service page This service is categorized into two types Once Dialing and Twice Dialing Once Dialing Users with this service will have their Netphone numbers bundled with a regular local phone number of a certain place and people will only have dial that bundled local phone number to reach the subscribing Netphone user Example A Mexico Netphone user 6667777 bundles with a U S Los Angeles regular phone number 1 213 000 0000 then friends in the U S just have to dial 1 213 000 0000 to connect with the 6667777 Netphone Twice Dialing People just have to dial any number listed on the Carrier Service page and dial the Netphone number that subscribes to this service after hearing a second dial tone then
5. nainen ee aE derrito degrada delata oE O debida EE EE OENE deidad 14 QI Specifa A EA 14 9 4 Electric Characteristic Sviras rinnen sisseveo ANSETE AaS AEAEE NAE SEE AA TENNA S EE EENAA TER 14 9 5 Operational Environment sir uniin E EE EAE EEA E E 14 9 6 Recommend usage net conditons nnie a E e ET a E a a R e e ES 14 10 Installation Options onson anon a a a a a a i a 14 1 Introduction The Netphone KE1020A KE1021A is a user friendly VoIP phone that looks very similar to a regular phone but uses the Internet for voice communication Whether you are a corporate user with an enterprise intranet or a home user with a regular Internet connection you will experience significant toll savings by using your Netphone The Netphone is capable of communicating with any regular land or mobile phone as well having the ability to call other Netphones KE1020A is VOIP terminal with two RJ45 connectors while KE1021A with one RJ45 connector Note The KE1020A model has two RJ45 Ethernet connectors while KE1021A only has one If you have purchased a KE1020A you will be able to plug your PC into the port labeled PC The KE1020A s two RJ45 Ethernet connectors have HUB function 2 Package Contents Phone Handset Handset Cord Power Adapter 12V DC User s Manual Ethernet Cable 3 Component Illustration Figure 1 Front View 1 9 Keys number keys Key Key call out Function Keys M1 M8 fast dial PHONEBOOK phone book HOLD ca
6. the defaults of 1234 and 4321 to be the password or change them to something else you will remember easily If you do not click on the check boxes a random password will be chosen and advised to you e Click Submit and your conference feature will be established How to initiate a conference call and invite others You as the Host enter the conference and bring the other participants into the call Steps in Detail A Dial access number followed by from your Phone B You will hear a beep tone confirming that you have entered the conference room Now press to invite a Participant to the conference room After hearing the voice prompt Please enter the destination phone number followed by the pound key dial the phone number of the person you want to bring into the conference and then press After the Participant answers press to add this participant to the conference Alternatively if you dialed the wrong number or the Participant does not answer just press the key and you will be returned to the conference without the Participant C To invite another participant press wait for prompt dial next participant s phone number followed by wait for answer and then press to join them into conference Repeat this process to invite more participants into the conference Remember you can use if you want to return to the conference without the Participant Note You can conference other users by simply dialing th
7. they can reach that Netphone user Examples A Mexico Netphone user 6667777 is subscribed to this service and its Los Angeles access code is 1 213 000 0000 People only just need to dial 1 213 000 0000 then dial 6667777CALL to reach that Netphone user in Mexico 6 5 Conferencing How it Works Once the conferencing call feature has been set up on your account you can initiate a conference and have a conference with different parties simultaneously You will act as a Host and invite Participants into the conference that you initiated Setting yourself up for conference calling now O Goto My Account interface Lagin IF Phomme Hum Prial Type bea n nambiora io the Ge527 ghd of ihis box Pigase cc Pete in reia your para word e Enter your IP Phone Number Password and the digits displayed then click Submit My Home My Rates My Bili My Coll Record My Payment My Parserord My Language My Conference Call Log Out e Click My Conference Call in the grey menu bar to view the Conference Call Setup Establishing a Conberence Please select a Onl j we Cole Bice type OnDemanc ho iy people in Shes A Set a password Lor the host e a passed Ton palpa Y O Enter the maximum number of people you will likely be conferencing with at one time O In some circumstances a password will be required for the Host and Participant to be involved in the conference e Click on the check boxes to select
8. Netphone KE1020A KE1021A User s Manual TOO UCA ii A A das 3 2 Package Cont A A AAA 3 3 Component TUS sino atte ed aea at dad dd ria EE 3 AR A 4 Installation and Settin ose iia id A AA a 4 IL Install A AA A A a sBoeseudeeth uaa Wegnaneents 4 A A ORO NN 5 A A RN 7 6 1 Netphone Calling NetphONSs iii di la dd tt 7 6 2 Netphone Calling Regular Phone cicatrices 7 A A RN 8 6 4 Reg lar Phone Calling Netphone ocecciioonoci nonconaciacanionnonensccno tons cana lees nedisvebenbonepecusbessneveossuscapndseueeseedupentvedeeeys 8 65 Conferencing aiii AA Aa 9 TEPIC Ad ld 11 DRA sata A A A A T NS a a n e NIANSE 11 7 2 Adjusting Handset and Speaker Volumes oooonccoccnoconnnonannnonnnancnncononnnonncnnonn con nonnonnonn crono ncnn aan cra non non cra conca 11 7 3 Review Incoming and Outgoing Call Information ooconcnnnnnnnnocnoonnnncnncnncnnnnnnonacononnconnonnonno nn non conc cano rncnncns 11 74 Use PHONEB OOK 42 it A A iO 11 TiO Back A RAN 12 SEOANE RN 12 TiS Upgrade uns ii iaa 12 EG AbbrDial Pl ind a A VEA a a DA io 12 7 10 SpeedDials Mil gt MOicurirnda aia TA toes aaa ed OEA AA A tulad ied d 12 8 Frequent Problems and ANS wetic sic j siecnisscectilsssnccstescacteussdecestesedetelescscouussstetebeceustuvssstetabeseevtedosdaelubsseodvabesevedurese 13 Os OUDELS intacto A E ii E ARTO cgi ves hs EI ves IEEE a a es DEI dd 13 91 System Characteristics ses iinn sererai neee iare oe rioei iaaeaie E aio cd ed 13 9 2 Standard and Protocol
9. dot D Set Router IP Press SET OK to enter the submenu and use UP and DOWN to select Router IP Press SET OK to enter settings Input the IP address Use key for the dot E Set DNS IP Press SET OK to enter the submenu and use UP and DOWN to select DNS IP Press SET OK to enter settings Input the IP address Use key for the dot If a spare DNS is requested press SET OK to enter the submenu and select DNS2 by pressing UP and DOWN or you may press SET OK to enter setting menu and configure your DNS2 NOTE When you finish set up press SET OK to confirm or ESC to cancel If you input your setting accordingly the LCD will display the new setting Otherwise the LCD will display Input Invalid press ESC to return to your previous setting 5 2 5 Account Settings Press SET OK to the main menu use UP and DOWN to select Account Settings A Set phone number Press SET OK to the submenu use UP and DOWN to select Phone Number Press SET OK and then use 0 9 to input the phone number B Set user ID Press SET OK to the submenu use UP and DOWN to select User Identity Press SET OK and then use 0 9 to input the user ID Continuous press a number key to change the letter and press key to confirm it C Set user password Press SET OK to the submenu use UP and DOWN
10. e phone number Press CALL to launch You could check your call duration When the received call number is displayed on the screen press SET OK and then input contact person information press SET OK to save this number 7 3 3Review Dialed Number Press SET OK to enter the submenu and use UP and DOWN to select Dialed Number Press SET OK to enter and use UP and DOWN to select the phone number Press CALL to launch You could check your call duration Note For Missed calls Received calls and Dialed number you can at most store 80 pieces records under each menu When the record has reached this limit the earliest records would be removed automatically In case of power break or system reboot all records would be lost Calling duration showed on the screen is only for your reference for the exact calling duration please refer to the Gatekeeper billing system 7 4 Use PhoneBook Press SET OK to the main menu and use UP and DOWN to select PhBook Settings 7 4 1Query PhoneBook Press SET OK to the submenu and use UP and DOWN to select Query PhoneBook Press SET OK and use UP and DOWN to do query 7 4 2Add new numbers Press SET OK to the submenu and use UP and DOWN to select Add PhoneNumber Press SET OK to add new numbers Note The limit is 112 pieces records 7 4 3Delete Phone Number in the PhoneBook A prompt to delete your phone number would pop up if you press SET OK after enterin
11. eir Phone number followed by For Participants with regular phone just dial the international dialing prefix followed by their regular telephone number and then press How to have participants to enter the conference room themselves Any participant that has a Netphone can dial our participant access number to enter an active conference himself or herself However the conference call needs to have already been initiated by the Host before the participant can join Steps in Detail A The Host must setup the Participant Password on the My Account web site The Host must then tell the Participants the conference ID and the Participant password B Host initiates the Conference by dialing host access number C Participant dials participant access number Participant will hear the prompt To join a conference press 1 To listen to a conference recording press 2 To access your messages press 3 To leave a voice mail press the star key Participant should then press 1 and will hear the prompt Please enter conference ID Participant should then enter the conference ID Host s Phone number followed by Finally Participant will hear the prompt Please enter the conference password followed by the key and should then enter the Participant password followed by to enter the conference D Other participants can follow the same process as mentioned in C to join the conference Note Participants who only have
12. g your PhoneBook Press SET OK to add new numbers 7 5Hold Press HOLD to block the voice 7 6 Back Space If entered a wrong number or letter press the BACKSPACE button to delete the last entry 7 7 Hand Free Function Press the SPEAKER button can enable hand free conversation 7 8 Upgrade Press SET OK to enter the main menu and use UP and DOWN to scroll and select Advced Settings Press SET OK to the submenu and use UP and DOWN to select Upgrade Now Press SET OK to upgrade NOTE If no notice please do not change the contents of Upgrade Now 7 9 AbbrDialPlan Press SET OK to enter the main menu and use UP and DOWN to scroll and select Advced Settings 7 9 1Use AbbrDialPlan Press SET OK to the submenu and use UP and DOWN to select Use AbbrDialPlan Press SET OK and then input 1 7 9 2Cancel AbbrDialPlan Press SET OK to the submenu and use UP and DOWN to select Use AbbrDialPlan Press SET OK and then input 0 7 9 3Query AbbrDial Press SET OK to the submenu and use UP and DOWN to select Query AbbrDial Press SET OK and then use UP and DOWN to check There are altogether 10 pieces records in AbbrDial ShortNumber form 0 to 9 LongNumber is what the specific short number stands for 7 9 4Add AbbrDialPlan Press SET OK to the submenu and use UP and DOWN to select Add AbbrDialPlan Press SET OK to add AbbrDialPlan 7 9 5Delete AbbrDialPlan Press SET OK t
13. lace your Netphone KE1020A KE1020A near a power outlet O 20 Plug the RJ 45 connector of the Ethernet 10 100Base T cable into the Netphone KE1020A KE1020A s side input port and plug the other side into a hub or switch or wall ground socket of the structuring cable O 30 Plug the accessory power adapter into the power outlet then connect the output plug to power port of the Netphone KE1020A KE1020A NOTE If the network is without a HUB the Netphone KE1020A KE1020A should be connected with other Ethernet equipment such as XDSL adapter CABLE modem or PC by crossing over cable Otherwise the direct connecting cable is applied KE1020A KE1020A The phone should now be connected as in the diagram above Within 30 seconds of being connected to the Internet your Netphone should display Ready For Calls If it does then no other configuration is necessary you can make calls If the phone continues to say Please Wait or Wait Logon for more than 30 seconds then it has not been able to connect to the Internet consult the Problems and Solutions section of this guide If your service provider has instructed you to configure the Netphone you will need to consult the Setting Instructions below 5 2 Settings Note After you have changed a setting ESC back out of the menu and press SET OK to save settings when prompted to 5 2 1Setting Steps If your Netphone account has been set up please skip the section
14. ll keeping VOL volume increase VOL volume decrease BACKSPACE backspace gt E P eo CALL call out 1 2 3 REDIAL redial n m PORE ES SPEAKER hand free C 4 5 B Menu Keys AA Tal B 5 Quant UP page up gt DOWN page down A 0 a e SET OK set ok lt a Es ESC exit Figure 2 Side View 1 RJ 45 input port GAL i 2 RJ 45 output port O E KE1020A does not have this port 3 Power Port 4 Character Strings Corresponding Keys Key Characters 1 o 0 O l 2 abc2ABC2 3 def3DEF3 4 ghi4GHI4 5 jkISJKLS5 6 mno6MNO6 7 pqrs7PQRS7 8 tuv8TUV8 9 wxyz9WXYZ9 0 0 amp If you need to enter alphabetic characters or a numeric sequence then press the corresponding key above repeatedly until the character you require is displayed Only when you key in the Local IP Subnet Mask Router IP DNS1 and DNS you should use the key for the dot IMPORTANT NOTE If the next character you want to type needs to be input using the same key then you must press to confirm the last entry before you can generate the next character For example To enter Damon press 3333326 666 66 m o and n are all entered using 6 key so you must press f to confirm the last letter before you can generate the next character 5 Installation and Settings 5 1 Installation O 10 P
15. o the submenu and use UP and DOWN to select Query AbbrDial Press SET OK and use UP and DOWN to choose the particular piece of record you want to delete press SET OK to delete Press ESC to cancel 7 10 SpeedDials M1 M8 7 10 1SpeedDial Query Just press the M1 M8 key to display the Speed Dial number Press Call to launch this number 7 10 2A dd SpeedDial number Press M1 M8 If Speed dial is empty screen will display SpeedDial Empty Add number SetOk Press SET OK Key in Contact s Name refer Section 4 of this guide followed by SET OK and then enter the contact s phone number Press SET OK to add 7 10 3Modify or delete SpeedDial number Press M1 M8 speed dial to be modified or deleted Press SET OK to delete the currently stored speed dial Press SET OK if you wish to enter new details for this speed dial Otherwise if you wish to leave the SpeedDial empty just press ESC Please press SET OK to save the changes when prompted to Note Speed dials can not be modified You must delete the speed dial and then enter a replacement 8 Frequent Problems and Answer Problem Possible Cause Solution Poor Voice Quality Your internet connection bandwidth is less than 30Kbps Unstable network connection Network delay gt 500ms or network trembling gt 100ms or network packet loss gt 10 Your internet connection may not be performing correctly Please contact your Internet Service Provider or Net
16. omatic find Soft switch O e Support PPPoE O Voice active detection O Comfortable noise generation e 16ms echo cancellation e Dynamic buffer management minimize effect to voice quality caused by audio delay jitter 9 2 Standard and Protocol e EEE 802 3 10 Base T G 711A G 711u G 723 1 5 3K 6 3 Kbps and G 729 audio codec H 323 Abbreviation dial plan TCP IP Internet Transport and Control Protocol RTP Real time Transport Protocol RTCP Real time Control Protocol G 723 11 G729 VAD CNG economical bandwidth G 165 16ms Echo cancel DTMF DTMF Tone Generate and Detection DHCP Dynamic Host Configuration Protocol DNS Domain Name Server NTS Network Time service HTTP Hyper Text Transfer protocol FTP File Transfer Protocol e Build in H323 proxy support 9 3 Specification e 180x 160x92 mm Lx Wx H 9 4 Electric Characteristics e Voltage 12V DC 500mA O Power adapter AD DC input 100 120V USA Japan etc or 220 240V China Europe etc or 100 240V 47 63Hz O Network interface IEEE 802 3 10 Base T e EMC FCC Part15 CLASS B 9 5 Operational Environment O Operational temperature 0 to 50 C 32 to 122 E O Storage temperature 30 to 65 C 22 to 149 E Humidity 10 to 90 no dew 9 6 Recommend usage net condition Delay Less than 400ms O Jitter Less than 100ms e Package lost percent Less than 10 e Bandwidth More than 30Kbps Safety Warning Please do not place this product under fire and high temperature Avoid hea
17. ssing a number key to change the letter and press the key to confirm it E If DNS IP is requested Press SET OK to enter the submenu and use UP and DOWN to select DNS1 Press SET OK to enter settings and configure your DNS1 If a spare DNS is requested press SET OK to enter the submenu and select DNS2 by pressing UP and DOWN or you may press SET OK to enter setting menu and configure your DNS2 NOTE When you finish setting up press SET OK to confirm or ESC to cancel If you input your setting accordingly the LCD will display the new setting Otherwise the LCD will display Input Invalid press ESC to return to your previous setting 5 2 4 Static IP Users Parameter Settings Press SET OK to enter the main menu and use UP and DOWN to scroll and select TCP IP Settings A Do not use DHCP Press SET OK to enter the submenu and use UP and DOWN to select Use DHCP Press SET OK to enter settings Input 0 to disable DHCP B Set Local IP Press SET OK to enter the submenu and use UP and DOWN to select Local IP Press SET OK to enter settings Input the IP address Use the key for the dot C Set subnet mask Press SET OK to enter the submenu and use UP and DOWN to select Subnet Mask Press SET OK to enter settings Input the IP address Use the key for the
18. ular number 0755 88889999 Pick up the Netphone handset dial 0118675588889999CALL after hearing the dial tone Example 3 If a China service carrier s dialing rule To call other countries regular numbers please dial the district code and dial the telephone followed by CALL key Netphone user calling a China regular number 0755 88889999 Pick up the Netphone handset dial 075588889999CALL after hearing the dial tone 6 3 Call Forwarding Every Netphone has call forwarding capability when the user is not online the incoming call can be forwarded to a preset telephone number Settings Enter the user system and click on the manual s main page to set the forwarded number The number must accord with service carrier s dialing rule User Information User ID lw 7 IP Phone 3337377 Number 9 Balance US 222 00 Status Normal Payment Prepay Option apa Company 234 Contact a Telephone 132132132 Number Email 65465 ncuid com Call forwarding 16664747 number Please type in the target number the called is forwarded to NOTE Call forwarding target number must be a PSTN number with more than 7 digits Example 1 If a U S service carrier s dialing rule To call a U S or Canada number please first dial 1 then the telephone number Netphone user want to make a call forward to 213 000 0000 Netphone user can fill in 12130000000 Example 2 If a U S service carrier s dialing rule To
19. vy impact and do not leave the product in rainy or highly humid environments 10 Installation Options Exbari l card Fig d fig E Internet Internet Bei this oase SS e pori can be a pa used to connent anf Cont aT of the devisees Hanra indem ia Fig J ur 2 Seconil utar Ethernet Card Strmlght througes sr tau Svat ghi _ Ethernet cable competition y Crnasnver Bibarnet hrough Strnight thraugh gt Era cable cab a e Im thin come fie compater La acting sa a Poster RHE Phone therefore the PE pri cam maneri Lo any device shom in Fig 1 ar Pig 2 Fig 3 Fig 4 _A hernet cabra r LAN Cable DEL Sermigit thrcugh odes Ethariat cablo Cabia BEL Straight through Elbernol calle _ A Mita In thle cosa you ann BOT connect Rei teH fuer PC te the FC E LIN port miare the modem EMS Piste will only ieee IF Ju ndira If yma mini do comect n PE pau will nead a roubar Fig 5 Fig 6 7 Craii ii cable ES Phone Note All routers shown in the above figures are typical routers or typical DSL Cable Routers However we can only describe the most common configurations since there are numerous different network devices Therefore if you experience any problems during installation and your configuration is not covered above then please contact our customer support team for assistance Thanks you
20. work administrator Phone continues to display either Please Wait or Wait Logon Phone s connection to the internet is obstructed by a firewall Your network has a proxy server which is blocking the phone s connection to the internet Please contact the supplier of your Mamakall Netphone for advice on how to configure your firewall or proxy server Your phone is configured with incorrect account details Please contact the supplier of your Mamakall Netphone for advice on how to reconfigure your account details Your phone is configured with an incorrect server address Please contact the supplier of your Mamakall Netphone to confirm your phone has the correct server details 9 Others 9 1 System Characteristics Program memory 1024KB Flash memory Ethernet interface One or two RJ45 connector compatible with IEEE 802 3 10 Base T Keypad besides the standard keys 0 9 there are another 12 function keys for operation and Status indicator LED to indicate working status and LCD light Hand free function full duplex speakerphone dial tone speaker and loudspeaker volume can be digitally adjusted independently AC DC adapter input 100 120V USA Japan etc or 220 240V China Europe etc or Support DHCP Automatically obtain local IP subnet mask router IP O e O setting of Netphone KE1000 O O o 100 240V 47 63Hz e Log on Soft switch e Aut
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