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Acer 330 Laptop User Manual

1. 23 Chapter 1 Hardware Configuration and Specification Memory Address Map Memory Address _ Size Function 00000000 0009FFFF 640 KB Base memory 000A0000 000BFFFF 128 KB Video memory 000C0000 000C9FFF 40 KB Video BIOS 000CA000 000CBFFF 8 KB I O ROM 000E0000 000FFFFF 128 KB System BIOS 00100000 top limited Extended DIMM memory 04301000 04301FFF 4 controller slot 1 04302000 04302FFF 4KB POMCIA controller slot 2 0430000 04300FFFF 64 KB USB controller FFFF0000 FFFFFFFF 64 KB System board extension for PnP BIOS Interrupt Channel Assignment interrupt Channel Funeton _ NMI System errors IRQO System timer IRQ1 Keyboard IRQ2 Cascade IRQ3 R2 Card IRQ4 COM1 IRQ5 Audio or LPT1 optional IRQ6 Floppy IRQ7 LPT1 or Audio optional IRQ8 Real time clock IRQ9 Card bus ACPI Modem IRQ10 USB IRQ11 FIR IRQ12 PS2 pointing device IRQ13 Numeric data processor IRQ14 1st EIDE device hard disk IRQ15 2nd EIDE device CD ROM drive 24 System Introductions DMA Channel Assignment DRQO Audio or FIR optional DRQ1 ECP or Audio or FIR optional DRQ2 Floppy DRQ3 ECP or FIR optional DRQ4 Not Used DRQ5 Not used DRQ6 Not used DRQ7 Not used I O Address Map 000 00F DM
2. Top View CN3 CN8 CN4 CN5 CN7 CN9 DM1 ON 12 t CN15 CN14 13 U20 CN1 PS 2 Port CN14 CN2 AC Adapter Connector CN15 CN3 Video Port SW1 CN4 Serial Port SW2 CN5 Parallel Port SW4 CN6 USB Port PH1 CN7 FAN Connector PH2 CN8 Speaker CN9 LCD Connector DM1 CN10 LED Inverter Board U1 Connector CN11 Modem Card Connector U20 CN12 External FDD CD DVD GF1 ROM Module Connector CN13 Keyboard Connector BT1 mE SW4 Touchpad Connector HDD Board Connector Power Switch LCD Cover Switch Connector See Next Page Microphone in Jack Line in Jack Line out Jack DIMM Socket 1 FIR Port PCMCIA Socket Golden Fingerfor Debug Board RTC Battery Chapter 5 101 SWA Settings Switch 1 Switch 2 Switch 3 OFF OFF OFF US keyboard OFF ON OFF European keyboard ON OFF OFF Japanese keyboard OFF OFEON French Keyboard Switch 4 Switch 5 ON OFF OEM BIOS OFF OFF Acer BIOS Switch 6 ON Bypass password OFF Check password Bottom View DM2 DM2 DIMM Socket 2 102 Jumper and Connector Information FRU Field Replaceable Unit List This chapter gives you the FRU Field Replaceable Unit listing in global configurations of TravelMate 330 Refer to this chapter
3. 49 System 50 Power 52 Load Default 05 54 AFlash Utility 55 Executing 55 Quick Way to Execute AFlash 56 System Utility 57 Set 57 Set Thermal Sensor Threshold 58 Modem Dialing 58 System Diagnostic Diskette 59 Running PQA Diagnostics Program 60 6 Table of Contents Table of Contents Chapter 3 Removal and Replacement 64 Before You Begin 64 Disassembly Procedure Flowchart 65 Removing the Battery 67 Removing the Hard Disk Drive 68 Disassembling the Hard Disk Drive 68 Disassembling the Middle Cover 69 Removing the LCD Module 71 Disassembling the LCD Module 72 Disassembling the Main Unit 75 Removing the Keyboard 75 Removing the 75 Removing the MODEM Board 77 Removing the RTC 78 Removing the Lower Case 79 Removing the System Board 79 Removing the
4. 81 Removing the 82 Removing the PCMCIA Slot 83 Chapter4 Troubleshooting System Check Procedures 86 External Diskette Drive Check 86 External CD ROM Drive Check 86 Keyboard or Auxiliary Input Device Check 87 Memory Check 87 Power System Check 88 Touchpad 89 Error Symptom to FRU Index 90 Intermittent Problems 98 Undetermined Problems 98 Chapter 5 Jumper and Connector Information TOP MIOW xu cs cS db e RSS 101 Bottom View 102 Table of Contents Table of Contents Chapter 6 FRU Field Replaceable Unit List Appendix A Model Number and Configurations Appendix B Test Compatible Components List Appendix C Online Support Information 8 Table of Contents System Introductions This computer was designed with the user in mind Here are just a few of its many features Performance Intel Pentium II Dixon 300 333 366 processor Q 64 bit main memory and L2 cache memory Q Large and vibrant Thin Film Transistor TFT SVGA Liquid Crystal Display LCD Q 64 bit PCI AGP graphics acceleration with 2 5MB graphics memory Q High capacity Enhanced IDE removable hard disk Q External EasyLink Drive floppy drive CD ROM or DVD ROM drive
5. Q Lithium lon battery pack Power management system with APM Advanced Power Management or ACPI Advanced Configuration and Power Interface support Multimedia Q 16 bit high fidelity PCI stereo audio with 3 D sound and wavetable synthesizer Built in speaker EasyLink Combo Drive CD ROM or DVD ROM Dual display capability DVD playback capability with DVD equipped EasyLink DVD Combo Drive Oooo Connectivity High speed fax data PCI modem Fastinfrared FIR wireless communication Q Universal Serial Bus USB port Human centric Design and Ergonomics Ultra slim sleek smooth and stylish design Full sized keyboard Wide and curved palm rest Ergonomically centered touchpad pointing device with scroll function Chapter 1 9 CardBus PC Card formerly PCMCIA slot one type 11 with Zoomed Video ZV support Upgradeable memory and hard disk Display The large graphics display offers excellent viewing display quality and desktop performance graphics The computer supports a Thin Film Transistor TFT liquid crystal display LCD displaying 32 bit true color at 800x600 Super Video Graphics Array SVGA resolution Video Performance PCI local bus video with 64 bit graphics acceleration and 2 5MB high speed Synchronous Graphics Random Access Memory SGRAM boost video performance The video also includes 3D capabilities such as Goraud shadin
6. 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Q Check the Power Adapter on page 88 Q Check the Battery Pack on page 88 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure Pin 1 19 to 20 5V Pin 2 OV Ground 2 1 If the voltage is not correct replace the power adapter If the voltage is within the range do the following Replace the System board If the problem is not corrected see Undetermined Problems on page 56 If the voltage is not correct go to the next step Donm D Note An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 f the operational charge does not work see Check the Battery Pack on page 88 Check the Battery Pack To check the battery pack do the following 1 Power off the computer 88 Troubleshooting 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground See the following figure 3 If the voltage is still l
7. Fn F5 oe Display Toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 8 Screen Blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad Toggle Turns the internal touchpad on and off Fn F8 Speaker Toggle Turns the speakers on and off Fn left arrow Brightness Down Decreases the screen brightness Fn right arrow Brightness Up Increases the screen brightness Fn up arrow Volume Up Increases the volume Fn down arrow Volume Down Decreases the volume Chapter 1 17 Keyboard Ergonomics Located below the keyboard the wide and curved palm rest is ergonomically designed to provide you with a very comfortable place to rest your hands while you type 18 System Introductions Touchpad The built in touchpad is a PS 2 compatible pointing device that senses movement on its surface This means the cursor responds as you move your finger on the surface of the touchpad The central location on the palm rest provides optimum comfort and support Note When using an external mouse you can press Fn F7 to disable the internal touchpad If you wantto use an external PS 2 mouse first enable the touchpad connect the external PS 2 mouse then disable the touchpad if necessary Th
8. Hibernation Sleep mode faster When enabled allows the operating system with ACPI and BIOS to communicate information about Plug and Play resources and previous boot ups Chapter 2 47 Quiet Boot Hides the POST messages and displays Enabled or the TravelMate logo startup screen Disabled PnP OS With Simple Boot FLAG disabled enables Enabled or or disables Plug and Play operating Disabled System settings Boot Drive Specifies the order in which the computer 1st Floppy Disk Sequence starts up from See the section below 2nd Hard Disk 3rd CD ROM Setting the Boot Drive Sequence The Boot Drive Sequence section lists boot priorities 1st 2nd and 3rd for bootable drives in your computer For example the default value 1st Floppy Disk 2nd Hard Disk and 3rd CD ROM tells the computer to first search for a bootable floppy disk in the floppy drive If it finds one present it boots up from that floppy disk If not the computer continues by booting up from the hard disk If it cannot boot up from the hard disk it continues to search for a bootable CD ROM in the CD ROM drive To set the boot drive sequence use the cursor up down keys to select a priority level 1st 2nd or 3rd then use the cursor left right keys to select the device for that priority level 48 System Utilities Onboard Devices Configuration The parameters in this screen are for advanced users only You do not
9. 264 90 264 Inrush current The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac 60Hz and 230Vac 50Hz respectively The maximum inrush current will be less than 50A and 100A when the adapter is connected to 115Vac 60Hz and 230Vac 50Hz respectively Efficiency It should provide an efficiency of 8396 minimum when measured at maximum load under 115V 60Hz It should provide an efficiency of 8396 minimum when measured at maximum load under 115V 60Hz Output Ratings CV mode DC output voltage 19 0V 20 5V 19 0V 20 5V Noise Ripple 300mvp pmax 20Mhz 300mvp pmax 20Mhz bandwidth bandwidth Load min 24 0 A min 24 Output Ratings CC mode DC output voltage 12V 19V 12V 19V Constant output 2 75 0 2A 2 75 0 2A Dynamic Output Characteristics Turn on delay time 2 sec 115Vac 2 sec 115Vac Hold up time 4 ms min 2115 Vac input full load 4 ms min 0115 Vac input full load Over Voltage Protection OVP 26 V 26 V Short circuit protection Output can be shorted without damage Output can be shorted without damage 36 System Introductions Power Adapter Electrostatic discharge ESD 15kV at air discharge 8kV at contact discharge 15kV at air discharge 8kV at contact discharge Dielec
10. Rotational speed 300 360 300 RPM Read write heads 2 32 System Introductions Diskette Drive Encoding method MFM Power Requirement Input Voltage V 10 CD ROM Vendor amp Model Name TEAC CD 224E A25 Performance Specification Transfer rate KB sec 1 545KB sec 3 600KB sec FULL CAV Access time typ 130 mS Rotation speed 5136 rpm typ Buffer memory 128 KB Interface ATAPI Applicable disc format CD DA CD ROM Mode 1 Mode 2 CD ROM XA MODE 2 FORM 1 FORM 2 Multi Session Photo CD CD I Video CD Enhanced CD amp CD PLUS Compatible CD R W Loading mechanism Drawer with soft eject and emergency eject hole Power Requirement Input Voltage 5V Battery Pack Vendor amp model name Panasonic CGP345010 Battery Type Li ion Pack capacity 2800 mAH Cell voltage 3 6V cell Number of battery call 6 Package configuration 3 in serial 2 serials in parallel Package voltage 10 8 V Chapter 1 LCD Inverter Vendor amp model Ambit T62 123 C 00 name Input voltage 7 3 min 22 V Input current 900 max mA Output voltage 5 565 typ Vrms no load Output voltage 40 min 65 max frequency kHz Output Current lout Min 0 7mA 1 0mA 1 3mA Vadj 0V Lamp lout Max 5 4mA 6 0mA 606mA Vadj 3 2V No
11. The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when a problem arises To activate the BIOS Utility press F2 during POST while the TravelMate logo is being displayed BIOS Utility System Information Basic System Settings Startup Configuration Onboard Devices Configuration System Security Power Management Load Default Settings TL Move highlight bar Select Esc Exit There are seven menu options System Information Basic System Settings Startup Configuration Onboard Devices Configuration System Security Power Management and Load Default Settings To enter a menu highlight the item using the 1 keys then press Enter Within a menu navigate through the BIOS Utility by following these instructions Press the cursor up down keys to move between parameters Press the cursor left right keys AE to change the value of a parameter Chapter 2 43 Q Press Esc while you in any of the menu options to return to the main menu Note You can change the value of a parameter if it is enclosed in square brackets Note Navigation keys for a particular menu are shown on the bottom
12. Video memory size 2 5MB Video Chip vendor Trident Chip name CY9525DVD Chip voltage 3 3 Volts Supports ZV Zoomed Video port Yes Graph interface AGP Accelerated Graphics Port bus Maximum resolution LCD 1024x768 16 bits colors Maximum resolution CRT 1600x1280 256 colors Video Resolutions Modes Resolution RefreshRae CRT Only LCD CRT Simultaneous 640x480x256 85 60 640x480x64K 85 60 640x480x16M 85 60 800x600x256 85 60 800X600X64K 85 60 1024x768x256 60 75 60 System Introductions Parallel Port Parallel port controller NS PC97338VJG Number of parallel ports 1 Location Rear side Connector type 25 pin D type connector in female type Parallel port function control Enable Diable by BIOS Setup Supports ECP Yes set by BIOS setup Optional ECP DMA channel in BIOS Setup DMA channel 1 and 3 Optional parallel port MO address in BIOS Setup 3BCh 378h 278h Optional parallel port IRQ in BIOS Setup IRQ5 IRQ7 Serial Port Serial port controller NS PC97338VJG Number of serial ports 1 Supports 16550 UART Yes Connector type 9 pin D type connector in male type Location Rear side Serial port function control Enable disable by BIOS Setup Optional serial port in BIOS Setup 3F8h SE8h
13. 2E8h Optional serial port IRQ in BIOS Setup IRQ4 IRQ11 Chapter 1 29 IrDA FIR Port IrDA FIR port controller NS PC97338VJG Number of IrDA FIR ports 1 Location Rear side IrDA FIR port function control Enable disable by BIOS Setup Optional IrDA FIR port in BIOS Setup 2F8h SF8h 3E8h 2E8h Optional IrDA FIR port IRQ in BIOS Setup IRQ3 IRQ4 IRQ10 IRQ11 Optional IrDA FIR port DRQ in BIOS Setup DRQ3 DRQ1 DRQO Audio Audio Controller ESS 51946 Solo 1E Audio onboard or optional Built in Mono or Stereo Stereo Resolution 16 bit Compatibility SB Pro Windows Sound System WSS MPU 401 OPL3 OPL3 SA3 Microsoft PC97 PC98 PC99 WHQL audio requirement Mixed sound source Voice Synthesizer Line in Microphone CD Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz Internal microphone No Internal speaker Quantity Yes 1 piece Supports PnP DMA channel DMA channel 0 DMA channel 1 Supports PnP IRQ IRQ3 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 30 System Introductions PCMCIA controller O2 OZ6812 Supports card type Type ll Number of slots One Access location Right side Supports ZV Zoomed Video port Yes Supports 32 bit CardBus Yes IRQ9 Modem Chipset Ambit J07 107 C 00 Fax
14. Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Chapter 4 91 Error Messages List Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC battery System board Configuration Data Failing Bits nnnn DIMM BIOS ROM System board Fixed Disk n None Invalid System BIOS ROM System board I O device IRQ conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A are properly identified Diskette drive Hard disk drive System board No Beep Symptoms No beep power on indicator turns off and LCD is blank Power source battery pack and power adapter See Power System Check on page 88 Ensure every connector is connected tightly and correctly Reconnect the DIMM LED board System board No beep power on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 88 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board 92 Troubleshooting Symptoms No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter
15. BIOS package 32 pin PLCC Supports protocol ACPI 1 0a APM 1 2 PCCard 95 SM BIOS 2 1 ECP IEEE 1284 IrDA PCI 2 1 PnP 1 0 5 2 keyboard and mouse USB VESA VGA BIOS DDC 2B CD ROM bootable Windows keyboard Microsoft Simple Boot Flag BIOS password control Set by switch see SW2 swtich 6 settings System Introductions System Memory Memory controller ALi M1621 Onboard memory size OMB DIMM socket number 2 sockets 2 banks Supports memory size per socket 32 64 128 MB Supports maximum memory size 256MB 128MB x 2 Supports DIMM type Synchronous DRAM Supports DIMM Speed 66MHz Supports DIMM voltage 3 3V Supports DIMM package 144 pin DIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications DIMM Combinations 32MB 0 32MB 32MB 32MB 64MB 32MB 64MB 96MB 32MB 128MB 160MB 64MB 0 64MB 64MB 32MB 96MB 64MB 64MB 128MB 64MB 128MB 192MB 128MB 0 128MB 128MB 32MB 160MB 128MB 64MB 192MB 128MB 128MB 256MB Above table lists some system memory configurations You may combine DIMMs with various capacities to form other combinations Note The shipping specification for DIMM combination is 32 MB in slot 1 Chapter 1 27 Video Memory Fixed or upgradeable Fixed built in video controller
16. Error Messages List Extended RAM Failed at offset nnnn DIMM System board System battery is dead Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time then reboot system System CMOS checksum bad Default configuration used RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System timer error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Previous boot incomplete Default configuration used Run Load Default Settings in BIOS Setup Utility RTC battery System board Memory size found by POST differed from CMOS Run Load Default Settings in BIOS Setup Utility DIMM System board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 86 Incorrect Drive A type run SETUP Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 86 System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device
17. NS LCDPANEL ASSY LCD 60 40C04 001 ASSEMBLY PNL 330 12 1 TFT 104 FRU Field Replaceable Unit List FRU Field Replaceable Unit List P N 91 40CXX XXX NS LCD BAZEL ASSYLCEBZL 60 40C05 001 ASSEMBLY 330 12 1 TFT DIMM NS DIMM 32MB SDIMM 32M 72 04464 00N SDRAM MT4LSD MICRON T464HG 662B NS DIMM 32MB SDIMM 32M 72 54644 BON SDRAM 5 4 6450 MITSUBISHI P 8L NS DIMM 32MB DIMM 72 46424 BOE SDRAM 4665424 SAMSUNG CT F10 32M VC NS DIMM 32MB SDIMM 32MB 72 26458 00N SDRAM LG GMM2645228 CTG 10K NS DIMM 32MB SO DIMM 72 25349 BON SDRAM 253409 10 2 NEW NS DIMM 64MB SDIMM 64M 72 08864 0 SDRAM MT8LSDT864H MICRON G 662B3 NS DIMM 64MB SDIMM 72 54644 0 SDRAM 5 4 64540 MITSUBISHI BTP 8L Chapter 6 105 FRU Field Replaceable Unit List P N 91 40CXX XXX DIMM NS DIMM 64MB SDIMM 64M 72 46824 A0N SDRAM KMM466S824 SAMSUNG CT2F10 V C NS DIMM 64MB SDIMM 64MB 72 26498 00N SDRAM LG GMM2649228 CTG 10K NS DIMM 64MB SDIMM 64M 72 25359 BON SDRAM 4564163G5 NEC A10B 9JF B NS DIMM 128MB SO DIMM 72 46172 00N SDRAM 128M SAMSUNG KMM466S1 723 T2 FO Storage Device NS HDD ASSY HDD 6M 40C02 001 ASSEMBLY MODULE 4 3G J 4 3G IBM TM330 NS HDD 4 3G HDD 4 3G 56 02834 102 IBM IBM DKLA24320 NS HDD PLATE ASSY HDD 60 40C15 001 PLT TM330 NS HDD BAZE
18. Port When enabled you can set the base address interrupt request IRQ and operation mode of the parallel port If operation mode is set to ECP the direct memory access DMA channel of the parallel port is set to 1 Enabled or Disabled 378h 278h or 3BCh 70r5 ECP Standard or Bi directional System Security The System Security sub menu allows you to safeguard your computer and data with passwords and other security measures System Security Page 1 1 Setup Password Power on Password Hard Disk Password None Disk Drive Control Floppy Drive Lockout Disabled 4 Move highlight bar lt Change setting F1 Help The following table describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Setup When set this password protects the Password computer and this BIOS Utility from for instructions on how to set a password unauthorized entry See the following section Disabled or Enabled 50 System Utilities Power on When set this password protects the Disabled or Password computer from unauthorized entry See the Enabled following section for instructions on how to Set a password When Password Check on Boot and or Password Check During Resume is enabled you n
19. System with Shows the AcerMedia Drive type CD ROM or DVD ROM System BIOS Shows the version number of Vx Rx version and Version the BIOS release numbers VGA BIOS Version Shows the version number of the VGA display BIOS Vx Rx version and release numbers Serial Number Shows the serial number of the computer Asset Tag Number Shows the asset number of the computer Product Name Shows the product name of the computer Manufacturer Name Shows the manufacturer of the computer UUID Shows the universally unique identifier of your computer The items in this sub menu are important and vital information about your computer If you experience computer problems and need to contact technical support this data helps our service personnel know more about your computer Chapter 2 45 Basic System Settings The Basic System Settings sub menu allows you to set the system date and time Basic System Settings Page 1 1 VE Wed Dec 16 1998 Time 12 46 57 74 Move highlight bar Change setting F1 Help The following table describes the parameters in this sub menu Date Sets the system DDD MM DD YYYY day of date the week month day year Time Sets the system HH MM SS time hour minute second 46 System Utilities Startup Configuration The Startup Configurat
20. Taiwan BGA 64MB board for other locations 331T 12 1 Pentium 32MB for 4 8GB FDD 24X Li lon TFT II Dixon U S and CD ROM 333 Taiwan BGAon 64MB board for other locations 332T 12 4 Pentium 64MB 6 4GB FDD 24X Li lon TFT II Dixon CD ROM 366 BGA on board Appendix 113 114 Model Number and Configurations Test Compatible Components List This computer s compatibility is tested and verified by Acer s internal testing department All of its system functions are tested under Windows 95 Windows 98 and Windows NT 4 0 environments Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 330 Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible PCMCIA LAN Card LAN 3COM 10 100 16bits Fast pass pass pass EtherLink w fix TDK Ethernet PC card LAN pass pass pass Adapter w fix Xircom Credit card Ethernet pass pass pass Adpater 10 100 w fix 3COM TokenLink 111 16 4 pass pass pass w fix w fix IBM EtherJet PC Card pass pass pass w fix IBM Turbo 16 4 TokenRing pass pass pass PC Card w fix w fix Multifunction Card 3COM 10 100 Fast EtherLink pass pass pass LAN 56k w fix DLink Winconnect 33 6 LAN pass pass None Fax modem Combo w fix w fix Megahertz PC Card
21. XX Result sef onn Exit One Test performs a single test and Manual checks the selected test items in sequence Multi Test performs multiple tests of the selected items and check the select test items in sequence Full Test performs all test items detail for your system Quick Test performs all test items quickly for your system Note PCMCIA Diagnostic Supports Manual test only Do not select PCMCIA Diagnostic in Auto Test 60 System Utilities The screen below appears if you select Multi Test PQA XX XX XX Result d onion Exit TEST COUNT VALUE 1 9999 1 Specify the desired number of tests and press Enter After you specify the number of tests to perform the screen shows a list of test items see below PQA VX X XX XX XX i Dia It Sysinfo onion Exit Test Items System Board Memory Keyboard Video Parallel Port Serial Port Diskette Drive Hard Disk CD ROM Coprocessor Pointing Dev Cache SPACE mark unmark selecting item ESC return to upper menu F2 test the marked item s ENTER open subitem s menu Test Times 1 Move the highlight bar from one item to another Press Space to enable or disable the item Press Enter to view the available options of each selected item Press Esc to close the submenu The ri
22. functions support all the operations required for system Flash ROM The functions are divided into four steps as follows 1 Load BIOS file to buffer reads a specified file from a diskette to memory for future program use or for check only It supports the 64 KB 128 KB 192 KB or 256 KB files 2 Save BIOS to disk file reads BIOS from the current BIOS area and writes to the file specified by the user 3 Edit OEM string reads specified file from a diskette to memory edits OEM string and writes to a file 4 Program flash memory programs Flash memory according to the data loaded in step 1 This function also shows the BIOS checksum and BIOS type to make sure that the operation is correct Executing AFlash Follow these steps to execute AFlash 1 Copy the MSG DAT and AFLASH EXE files from the system utilities diskette into the subdirectory of your choice 2 From that subdirectory type aflash Enter 3 A help message appears Press any key to continue 4 The main menu appears Use the 0 key to highlight the options Press Enter to select 5 If you want to save copy of the current BIOS into a file select Save BIOS to Disk File 6 Select Load BIOS File to load the BIOS file into memory 7 Select Program Flash Memory to erase the current BIOS and program Flash ROM Note Never turn off the system power while Flash BIOS is programming This will destroy the BIOS 8 Reboot the system Chapter 2 55 Q
23. lights 12 infrared setting in BIOS Utility 49 Intermittent Problems 98 Interrupt Channel Assignment 24 J Jumper and Connector Information 101 K keyboard embedded numeric keypad 14 hot keys 16 Special Keys 13 windows keys 15 keyboard ergonomics 18 Keyboard or Auxiliary Input Device Check 87 122 Index L LCD 9 LEDs 12 media access on indicator 12 Memory Check 87 Model Number and Configurations 113 N Notebook Manager hot key 16 num lock on indicator 12 numeric keypad num lock 14 O Online Support Information 119 P parallel port setting in BIOS Utility 50 password changing in Setup Utility 52 removing in Setup Utility 51 setting in Setup Utility 51 power managing in BIOS Utility 52 power management 38 ACPI 41 advanced 41 power management modes display standby mode 38 hard disk standby mode 38 Hibernation mode 39 40 sleep mode ACPI 40 Standby mode 39 Power System Check 88 Battery Pack 89 Power Adapter 88 Processor 26 R Removing 75 DIMM 75 Fan 82 Keyboard 75 Lower Case 79 MODEM Board 77 PCMCIA Slot 83 RTC Battery 78 System Board 79 Touchpad 81 S serial port setting in BIOS Utility 49 sleep mode 40 speakers hot key 17 Index 123 Standby mode 39 Test Compatible PCMCIA SCSI entering 39 Card 115 hot key 16 TFT 9 resuming from 39 time signals 39 setting in Setup Utilit
24. need to change the values in this screen because these values are already optimized The Onboard Devices Configuration sub menu assigns resources to basic computer c ommunication hardware Onboard Devices Configuration Page 1 1 Serial Port Enabled Base Address 3F8h VES 4 IrDA FIR Enabled Base Address 2F8h IRQ 3 DMA 3 Parallel Port Enabled Base Address 378h IRQ 7 Operation Mode ECP ECP DMA Channel 1 JL Move highlight bar lt Change setting F1 Help The following table describes the parameters in this sub menu Settings in boldface are the default and suggested parameter settings When enabled you can set the base I O address interrupt request IRQ and direct memory access DMA channel of the infrared port Serial Port Enables or disables the serial port Enabled or When enabled you can set the base Disabled address and interrupt request IRQ of the 3F8h 3E8h 2F8h serial port or 2E8h 4or 11 IrDA Port Enables or disables the infrared port Enabled or Disabled 2F8h 3E8h 3F8h or 2E8h 3 or 10 Chapter 2 49 Parallel Enables or disables the parallel port
25. whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note WHEN ORDERING FRU PARTS that should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines Note To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it Chapter 6 103 FRU Field Replaceable Unit List P N 91 40CXX XXX LCD NS LCD ASSY LCD 6M 40C01 001 ASSEMBLY MODULE MODULE 12 1 TFT 12 1 TFT TM330 SHARP NS LCD12 1 TFT LCD 12 1 56 0740C 001 SHARP SHARP LQ121S1DHO1 NS INVERTER INVERTER 19 21030 701 T62 123 C 00 TFT 370P NS INVERTER C A INV 20 50 40 02 001 4 CABLE 15P 175MM S TM330 NS LCD C A LCD 50 40 01 001 COAXIAL COAXIAL CABLE 12 1 TM330 TFT SHARP GC ALCD 50 40 05 001 A COAXIAL GRN TM330 NS HINGE PACK ASSYHINGE 6K 40C01 001 PACK TM330 dys r 1
26. 33 6 None pass None Ethernet Modem with w fix XJACK Xircom Credit Card pass pass pass Ethernet Modem 33 6 w fix w fix Appendix B 115 CardBus 3COM Fast EtherLink XL pass pass pass cardbus w fix Intel EtherExpress PRO pass pass pass 100 Mobile Adapter w fix Toshiba CardBus LAN Card pass None None 100BASE TX Xircom Cardbus Ethernet 10 pass pass pass 100 with fix w fix Other Xircom Pocket Ethernet III pass w pass pass fix Test Compatible PCMCIA Modem Card Modem up to 28 8K LASAT Credit 288 DK 144 pass pass pass 288 FAX Modem Modem up to 33 6K DLink Winconnect 33 6K Fax pass pass pass modem IBM PCMCIA Data Fax pass pass pass Modem International 33 6 14 4 Modem up to 56K Pretec Modem 56K pass pass pass TDK K56Kflex Data Fax pass pass None modem USR Megahertz 56K pass pass pass modem IBM 56K Double Jack pass pass pass modem ISDN IBM ISDN Internet PC pass pass pass Card 116 Test Compatible Components List Test Compatible Peripheral Test Vendor AdapterName Win98 wings WinNT Display IBM G72 pass pass pass IBM 9514 B04 TFT monitor pass pass pass Acer AcerView 76i pass pass pass Compaq color Monitor V70 pass pass pass NEC 20 Color Monitor pass pass pass Keyboard IBM US Engli
27. 4 B ZN 19 SCREWS SCRW KAM 86 9A322 9R0 BLACK MS SBZ M2 L9 BLACK NS SCREWS SCRW WH 86 9A323 4R0 BLACK MS CBZ M2 5 L4 BLACK Chapter 6 111 FRU Field Replaceable Unit List P N 91 40CXX XXX 21 SCREWS SCRW WAFER 86 9A353 6R0 NYLO M2 5 6L NI 22 SCREWS SCRW KAH 86 9A522 6R0 MS CN M2 L6 NI NS SCREWS SCRW MACH 86 5A524 4R0 FL M3 4L NI NS SCREWS SCRW MACH 86 9A522 4R0 PAN M2 4L C ZN NS SCREWS SCRW MACH 86 9A552 4R0 PAN M2 4L C ZN Miscellaneous 5 330 NAME PLT NAME 40 42B01 101 PLATE TM330 NS LCD CSN LCD 47 40C01 001 CUSHION RUBBER 330 NS FOOT FOOT 42 43B29 001 RUBBER RUBBER BUBBER BT NS LCD LATCH LATCH LCD 42 40C06 001 NYLON 050 330 NS LCD LATCH SPRING 34 40C13 001 SPRING CATCH STEEL TM330 NS RTC Battery IC RTC 71 03285 B01 BQ3285LD SSOP 24P 112 FRU Field Replaceable Unit List Model Number and Configurations This appendix provides the BASIC model number and the configuration to TravelMate 330 decided for Acer s global product offering Contact your regional offices or the responsible personnel channel to provide you with further extension model numbers and configurations Trade Mark Acer Brand Name Acer Product Name TravelMate 330 Description Notebook Personal Computer Cooe Model Number Definitions 330T 12 1 Pentium 32MB for 4 8GB FDD 24X Li lon TFT II Dixon U S and CD ROM 300
28. A ADP 45GB UE5 370P NS ADAPTER ADT 45W PA 25 10068 021 45W 1460 19AC LITE ON TM330 14 BATTERY ASSY BTY 60 40C07 001 PACK LI ON PACK CGP E PANASONIC 618AE 330 NS POWER CORDSPT2 1 27 01618 001 CORD 8 2C7A125V 1830MM External Module NS CD CD ROM FDD 90 40C28 001 ROM amp FDD MODUL TEAC MODULE DF240500 NS DVD DVD FDD 90 40C28 002 b 4 ROM amp FDD MODUL TEAC MODULE DF220500 Mechanical Parts 13 UPPER ASSY U CASE 60 40C01 001 CASE 330 Chapter 6 109 FRU Field Replaceable Unit List P N 91 40CXX XXX 12 LOWER ASSY L CASE 60 40C02 001 CASE 330 1 UPPERDIMM CVR DIMM U 34 40C02 001 COVER AL 330 NS LOWER CVR DIMM L 42 40C05 001 DIMM PL 050330 COVER 15 MIDDLE ASSY MIDDLE 60 40C08 001 COVER amp CVR TM330 SPEAKER bh ASSEMBLY NS CPU ASSY CPU 60 40C03 001 HEATSINK HSINK 330 A WITH FAN amp gt 3 MODEM PLT HEAT AL 34 40C11 001 HEAT PLATE TM330 110 FRU Field Replaceable Unit List FRU Field Replaceable Unit List P N 91 40CXX XXX 2 TOUCH PAD HLD TOUCH 34 40C07 001 BRACKET PAD METAL TM330 N Others 6 TOUCH PAD C A FPC 50 40 03 001 FPC CABLE TOUCH PAD TM330 gt 4 330 LOGO PLT LOGO 40 40 01 001 TOOLING PMMA TM330 NS HINGE CAP ASSY HINGE 6K 40C01 002 PACK CAP PACK TM330 Screws NS SCREWS SCRW 86 9 323 4 0 BLACK WHMS CBZ M2 5 L4 BLACK 18 SCREWS SCRW WCH 86 9A322 4R0 FLT M2 L
29. A controller 1 020 021 Interrupt controller 1 040 043 Timer 1 060 064 Keyboard controller 8742 chip select 061 System speaker out 040B DMA controller 1 061 System speaker 070 071 Real time clock and NMI mask 080 08F DMA page register 0 0 0 1 Interrupt controller 2 0C0 0DF DMA controller 2 OF0 0FF Numeric data processor 120 13F Power management controller 180 18F 170 177 2nd EIDE device CD ROM select 1F0 1F7 1st EIDE device hard drive select 220 22F Audio 240 24F Audio optional 278 27F Parallel port 3 2E8 2EF COM4 2F8 2FF COM2 or FIR optional 378 37A Parallel port 2 Chapter 1 I O Address VOAddess Fumtin paraller port 1 3B0 3BB Video Controller 3C0 3DF 3FOh 3F7 Standard Floppy Disk Controller 3E8 3EF COMS or LT Win modem optional 3F0 3F7 Floppy disk controller 3F8 3FF COM 1 480 48F 4D6 DMA controller 1 4D0 4D1 PCI configuration register CF8 CFF Processor CPU type Intel Pentium Dixon 300 333 366 MHz processor with 256KB L2 on die Cache CPU package BGA package CPU core voltage Pentium II 300 333 MHz with core voltage 1 60V Pentium II 366 with core voltage 1 70V CPU I O voltage Pentium II 300 333 with I O voltage 1 60V Pentium II 366 with I O voltage 1 70V BIOS em Specification O BIOS vendor Acer BIOS Version V3 0 BIOS ROM type Flash ROM BIOS ROM size 256
30. Audio Resource and Speaker Out Test 3 Scroll Button Test 4 Infrared Ray Test Note The Infrared Ray setting in BIOS Setup must be set to enable when executing the Infrared Ray Test 5 USB Register and Connect Disconnect Test Note The USB setting in BIOS Setup must be set to enable and a USB device is required when executing USB Connection Disconnection Test or this test fails To use this diskette first boot from this diskette then a Microsoft Windows 98 Startup Menu prompts you to choose the testing item Follow the instructions on screen to proceed Important If this diskette is not bootable do the following actions before you use it 1 Do system transfers 2 Copy the following files to AX HIMEM SYS EMM386 EXE MSCDEX EXE RAMDRIVE SYS Note When executing a parallel or serial port test in System Test item a loopback tool is needed This loopback is Acer proprietary design You may reach the computerhwdoctorQacer com tw for ordering information Chapter 2 59 Running PQA Diagnostics Program PQA Diag sso Exit Press AE to move around the main menu Press Enter to enable the selected option The main options are Diag Result SysInfo Option and Exit The Diag option lets you select testing items and times The following screen appears when you select Diag from the main menu PQA VX X XX XX
31. L BZL HDD PC 41 40 01 001 a 050 330 NS HDD ASSY HDD 6 40 02 003 ASSEMBLY MODULE 4 8G 2 4 80 TM330 106 FRU Field Replaceable Unit List FRU Field Replaceable Unit List P N 91 40CXX XXX NS HDD 4 86 HDD 4870MB 56 02834 121 IBM IBM DBCA 204860 NS HDDPLATE ASSY HDD 60 40C15 001 PLT TM330 NS HDDBAZEL BZL HDD PC 41 40 01 001 050 330 NS HDD ASSY HDD 6M 40C02 002 ASSEMBLY MODULE 6 4G hy J 6 4G IBM TM330 NS HDD 64G HDD 6490MB 56 02A02 031 IBM IBM DBCA 206480 NS HDDPLATE ASSY HDD 60 40C15 001 PLT TM330 NS HDDBAZEL BZLHDD PC 41 40C01 001 a 050 330 Chapter 6 107 FRU Field Replaceable Unit List P N 91 40CXX XXX PCB 8 PCI MODEM MODEM 56K 54 09011 211 BOARD AMBIT AMBIT J07 017 C 00 10 HDD 330 HDD 55 40C03 001 BATTERY BOARD BOARD 11 TOUCH PAD TOUCHPAD 56 1740 001 BOARD MULTI SWITCH SYNAPTIC 9 TM 330 330 MAIN 55 40C01 001 MAINBOARD BOARD D 333 D 333 NS TM 330 330 MAIN 55 40C01 011 MAINBOARD BOARD D 366 D 366 NS TM 330 330 MAIN 55 40C01 021 MAINBOARD BOARD D 300 D 300 Keyboard 23 KEYBOARD KB US JME 90 40C07 001 US K9811 TM330 VERSION 108 FRU Field Replaceable Unit List FRU Field Replaceable Unit List P N 91 40CXX XXX Power NS ADAPTER ADT 90 270V 25 10046 151 45W DELT
32. LCD System board No beep power on indicator turns on and a blinking cursor shown on LCD during POST Ensure every connector is connected tightly and correctly System board No beep during POST but system runs correctly Speaker System board LCD Related Symptoms LCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute Load Setup Default Settings then reboot system Reconnect the LCD connectors Keyboard if contrast and brightness function key doesn t work LCD inverter ID LCD cable LCD inverter LCD System board Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed Reconnect the LCD connector LCD inverter ID LCD cable LCD inverter LCD System board LCD has extra horizontal or vertical lines displayed LCD inverter ID LCD inverter LCD cable LCD System board Chapter 4 93 Indicator Related Symptoms Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Power Related Symptoms Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 88 Battery pack Power adapter Hard drive amp battery connection board System board The system doesn t power on Power sour
33. Travel Mate 330 Service Guide Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw Sy e 10096 Recycled Paper PART DOC PRINTED IN TAIWAN Copyright Copyright 1999 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval System or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium and Pentium II are trademarks o
34. and conductive mat for preventing electrostatic discharge Flat bladed screwdriver Phillips screwdriver Tweezers Coo Flat bladed screwdriver or plastic stick Note The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 63 General Information Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack 64 Removal and Replacement Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order START 86 9A322 9R0 1 86 9A322 4R0 2 6 9A322 4R0 2 screw M2 0 9 screw M2 0 4 screw M2 0 4 Extend DIMM HDD Module Cover Middle Cover Battery 86 9A322 4R0 2 screw M2 0 4 v LCD Coaxial Cable Inverter Cable Keyboard 86 9A353 6R0 2 screw M2 5 6 LCD Module Main Unit see next page 86 9A323 4R0 4 screw M2 5 4 LCD Bezel 86 9A323 4R0 6 scre
35. ard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test See Running PQA Diagnostics Program on page 60 for details If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cables 2 Replace the keyboard 3 Replace the system board The following auxiliary input devices are supported by this computer QO Numeric keypad Q External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation Memory Check Memory errors might stop system operations show error messages on the screen or hang the system 1 Boot from the diagnostics diskette and start the PQA program please refer to Running PQA Diagnostics Program 2 Go to the diagnostic memory in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window Note Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Chapter 4 87 Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack
36. ce See Running PQA Diagnostics Program on page 60 for details 1 Boot from the diagnostics diskette and start the PQA program see Running PQA Diagnostics Program on page 60 2 Go to the diagnostic Diskette Drive in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window If an error occurs with the internal diskette drive reconnect the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the system board External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the PQA program refer to Running PQA Diagnostics Program 2 Go to the diagnostic CD ROM in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window 86 Troubleshooting If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the system board Keyboard or Auxiliary Input Device Check Remove the external keybo
37. ce battery pack and power adapter See Power System Check on page 88 Battery pack Power adapter Hard drive amp battery connection board System board The system doesn t power off Power source battery pack and power adapter See Power System Check on page 88 Hold and press the power switch for more than 4 seconds System board Battery can t be charged See Check the Battery Pack on page 88 Battery pack System board PCMCIA Related Symptoms System cannot detect the PC Card PCMCIA PCMCIA slot assembly System board PCMCIA slot pin is damaged PCMCIA slot assembly Troubleshooting Memory Related Symptoms Memory count size Enter BIOS Setup Utility to execute Load Default appears different from Settings then reboot system actual size DIMM System board Speaker Related Symptoms In Windows multimedia Audio driver programs no sound comes Speaker from the computer System board Internal speakers make Speaker noise or emit no sound System board Chapter 4 95 Power Management Related Symptoms The system will not enter hibernation Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute See Hibernation Mode on page 39 Press Fn F4 and see if the computer enters hibernation mode Touchpad Keyb
38. ct in the system memory until the battery is drained There are six ways to enter Standby mode Pressing the Standby hot key Fn F3 Ifthe waiting time specified by the System Standby value or the operating system elapses without any system activity Closing the display cover When the computer is about to enter Hibernation mode e g during battery low condition but the Hibernation file is invalid or not present When the advanced power button function s in the Notebook Manager program is are set to Standby mode Invoked by the operating system power saving modes Note If the computer beeps but does not enter Standby mode after pressing the Standby hot key it means the operating system will not allow the computer to enter the power saving mode The following signals indicate that the computer is in Standby mode The buzzer beeps Standby indicator lights Warning Unstored data is lost when you turn off the computer power in Standby mode or when the battery is drained To leave Standby mode and return to normal mode Press any key Move the active pointing device internal or external PS 2 Have the resume timer set and let it be matched Open the display cover Oooo Experience an incoming PC card modem event Hibernation Mode In Hibernation mode all power shuts off the computer does not consume any power The computer saves all system information onto the hard disk before it ente
39. detected replace the FRU Rerun the test to verify that there are no more errors Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU Note Verify that all attached devices are supported by the computer Note Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 88 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 98 Troubleshooting 3 Remove or disconnect all of the following devices a a Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRU one at a time Do not replace a non defective FRU a a System board LCD assembly Chapter 4 99 100 Troubleshooting Jumper and Connector Information CN6 Ui CN1CN2
40. dle Cover 1 To remove the middle cover first remove the two screws at the back of the main unit 2 Use a flatbladed screwdriver to lift up the middle cover from the lower case 3 Disconnect the speaker cable from the system board 4 Lift the middle cover away Chapter 3 69 5 Remove the screw of the speaker from the middle cover 6 Remove the speaker plate with speaker from the middle cover 7 Separate the speaker plate from the speaker Removal and Replacement 70 Removing the LCD Module 1 Disconnect the inverter LED board cable from the system board 2 Remove the two screws from the LCD coaxial cable 3 Remove the LCD coaxial cable 4 Remove the two screws on the base of the unit 5 Gently detach the LCD module from the main unit Chapter 3 71 Disassembling the LCD Module 1 Remove the four cushions from the corners of the LCD bezel 2 Remove the four screws from the LCD bezel e 3 Snap off the LCD bezel 4 Remove the two screws from the hinges then remove the hinges from the LCD bezel 72 Removal and Replacement 5 Detach the hinge caps from the hinge 1 6 Remove the five screws from the LCD and the board 7 Remove the LCD and inverter LED board from the LCD panel lt 8 Disconnect the LCD power cable from the inverter LED board 9 Disconnect the inv
41. e touchpad also has scroll functions with the center button s Touchpad Basics The following items teach you how to use the touchpad Move your finger across the touchpad to move the cursor Press the left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results Chapter 1 19 Use the center 2 buttons top and bottom to scroll up or down a page This button mimics your cursor pressing on the right scroll bar of Windows applications Execute Click twice Tap twice at the quickly same speed as double clicking a mouse button Select Click once Tap once Drag Click and Tap twice at the hold then same speed as use finger double click a to drag the mouse button then cursor on hold finger to the the touchpad on the touchpad second tap and drag the cursor Access Click once context menu Scroll Click and hold the up down buttons Note Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness 20 System Introductions I O Ports Left Ports 1 EasyLink Combo Drive connector EasyLinkTM C
42. eed to enter this password to continue operation Hard Disk When set this password protects the hard Disabled or Password disk from unauthorized access See the Enabled following section for instructions on how to Set a password Disk Drive When Floppy Drive Lockout is enabled the Disabled or Control floppy drive connection is stopped and Enabled disabled Setting a Password Follow these steps Q Use the cursor up down keys to highlight a Password parameter Setup or Power on and press the Enter key The password box appears Type a password The password may consist of up to seven characters A Z a z 0 9 og Important Be very careful when typing your password because the characters do not appear on the screen 1 Press Enter Retype the password to verify your first entry and press Enter After setting the password the computer automatically sets the chosen password parameter to Present Removing Password Should you decide to remove password do the following Use the cursor up down keys to highlight a Password parameter Setup or Power on Use the cursor left or cursor right key to remove the password Chapter 2 51 Changing a Password To change a password follow these steps Power Management Remove the current password See Removing a Password on page Q Seta new password See Setting a Password on page 51 The Power Mana
43. efective FRU This index can also help you determine the next possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 56 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function Note Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured Note If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults or correct the error Error Messages List Failure Fixed Disk Reconnect hard disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key See Keyboard or Auxiliary Input Device Check on page 45 Keyboard error See Keyboard or Auxiliary Input Device Check on page 45 Keyboard Controller Failed See Keyboard or Auxiliary Input Device Check on page 45 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Load Default Settings in BIOS Setup Utility offset nnnn Shadow RAM Failed at BIOS ROM offset nnnn System board System RAM Failed at DIMM System board 90 Troubleshooting
44. erter LED cable from the inverter LED board Chapter 3 73 10 Disconnect the LCD coaxial cable from the LCD 11 This completes the disassembly procedure of the LCD module 74 Removal and Replacement Disassembling the Main Unit Removing the Keyboard 1 Lift the keyboard up turn it over to expose the keyboard connector 2 Disconnect the keyboard connector carefully Removing the DIMM 1 Remove the two screws of the DIMM cover 2 Remove the DIMM cover from the main unit 3 Use a flatbladed screw driver to push out the latches on both sides of the DIMM socket Chapter 3 75 4 Gently remove the DIMM module 5 To add extended memory to the main unit first remove the two screws from the DIMM cover 6 Lift the DIMM cover out 7 Insert the DIMM module into the socket 76 Removal and Replacement Removing the MODEM Board 1 Remove the screw from the modem heat plate 2 Remove the modem heat plate from the main unit 3 Use two flat bladed screwdrivers to push out the latches on both sides of the modem socket 4 Gently remove the modem module Chapter 3 71 Removing the RTC Battery 1 Use a flat bladed screw driver to remove the battery from its Socket Note To replace the RTC battery press the battery into the socket 78 Removal and Replacement Removing the Lower Case 1 To remove the lower case remove the thir
45. ess than 7 2 Vdc after recharging replace the battery To check the battery charge operation use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the system board After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time Chapter 4 89 Error Symptom to FRU Index The symptom to FRU index lists the symptoms and errors and their possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the sequence shown in FRU Action column if the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non d
46. f Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders Conventions The following conventions are used in this manual Screen messages Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional informa tion related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid pos sible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures Preface Before using this information and the product it supports please read the fol lowing general information 1 2 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitive ness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsi ble personnel channel to provide you with further technical details Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on y
47. g and Z buffering as well as DVD playback support Simultaneous Display The computer s large display and multimedia capabilities are great for giving presentations If you prefer you can also connect an external monitor when giving presentations This computer supports simultaneous LCD and CRT display Simultaneous display allows you to control the presentation from your computer and at the same time face your audience You can also connect other output display devices such as LCD projection panels for large audience presentations Power Management The power management system incorporates an automatic LCD dim feature that automatically decides the best settings for your display and at the same time conserves power See Power Management on page 38 for more information on power management features Dual Display The computer s video chip takes advantage of Windows 98 s multi display capability allowing you to extend your desktop to an external display device such as an external monitor or projector With this feature enabled you can move program windows to and from the computer LCD and external display device 10 System Introductions Opening and Closing the Display To open the display slide the display cover latch to the left and lift up the cover Then tilt it to a comfortable viewing position The computer employs microswitch that turns off the display and enters Standby mode to conserve power when you close the di
48. gement screen contains parameters that are related to power saving and power management Power Management Page 1 1 Advanced Power Management Mode Turn Off Display Turn Off Hard Disk System Standby System Hibernation System Resume Timer Mode System Resume Date System Resume Time Battery low Warning Beep Sleep Upon Battery low Disabled Enabled 2 Minute s 3 Minute s 5 Minute s 5 Minute s i Enabled Enabled TL Move highlight bar lt Change setting F1 Help 52 System Utilities The following table describes the parameters in this screen Settings in boldface are the default and suggested parameter settings Note If your system has ACPI all power management functions are taken care of by Windows Advanced Power Management Mode Enables or disables Advanced Power Management APM mode Disabled Enabled or time values Turn Off Display Sets the time out value before the display enters power saving mode Disabled or time values Turn Off Hard Disk Sets the time out value before the hard disk enters power saving mode Disabled or time values System Standby Sets the time out value before the computer enters Standby mode Disabled or time values System Hibernation After Standby Sets the time out value before the computer enters Hiber
49. ght corner screen information gives you the available function keys and the specified test number Q Space Enables disables the item Q ESC Exits the program F1 Help F2 Tests the selected item s Chapter 2 61 Q Enter Opens the available options Q Test Times Indicates the number of tests to perform Note The F1 and F2 keys function only after you finish configuring the Test option Diagnostic Program Error Code and Messages 16XXX Backup battery error Backup battery 01XXX CPU or main board Reload BIOS default setting error System board 02XXX Memory error DIMM System board 03XXX Keyboard error Reset Keyboard Keyboard System board 04XXX Video error System board 05XXX Parallel Port error System board 06XXX Serial port or main System board board error 07XXX Diskette drive error Diskette drive System board 08XXX Hard disk error Reload BIOS default setting Hard disk System board 09XXX CD ROM error Reset CD ROM cable CD ROM drive System board 10XXX Coprocessor error System board 11XXX Pointing device error Reset Keyboard Keyboard System board 12XXX Cache test error System board 62 System Utilities Removal and Replacement This chapter contains step by step procedures on how to disassemble the notebook computer for maintenance and troubleshooting To disassemble the computer you need the following tools Q Wrist grounding strap
50. ion sub menu contains parameter values that define how your computer behaves on system startup Startup Configuration Page 1 1 Boot Display Auto USB Function Support Disabled Hotkey Enabled ACPI OS Fast Post Disabled Quiet Boot Enabled PnP OS Enabled Floppy Disk Hard Dis CD ROM TL Move highlight bar lt Change setting F1 Help The following table describes the parameters in this sub menu Settings in boldface are the default and suggested parameter settings Boot Display Sets the display on boot up Auto or Both When set to Auto the computer automatically determines the display device when the computer starts up If an external display device e g monitor is connected it becomes the boot display otherwise the computer LCD is the boot display When set to Both the computer outputs to both the computer LCD and an external display device if one is connected USB Function Enables or disables the Universal Serial Disabled or Support Bus USB port Enabled Hotkey Beep Enables or disables a system beep when Enabled or a hotkey or key combination is pressed Disabled ACPI OS Fast ACPI OS Fast Post allows your computer Disabled or Post to boot up and resume from Standby Enabled
51. k When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the embedded keypad is in numeric mode Fn F11 The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock When Scroll Lock is on the screen moves one line up or down Fn F12 when you press the up or down arrow keys respectively Scroll Lock does not work with some applications Chapter 1 13 Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad It is indicated by small characters located on the upper right corner of the keycaps To simplify the keyboard legend cursor control key symbols are not printed on the keys Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold Shift while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys Hold Fn while typing letters on embedded keypad Type the letters in a normal manner Note If an external keyboard or keypad is connected to the computer the numlock feature automatically shifts from the internal keyboard to the external keyboard or keypad 14 System Introductions Windows Keys The keyboard has two keys that
52. modem data baud rate bps 14 4K Data modem data baud rate bps 56K Supports modem protocol V 90 data modem 56K V 90 fax modem 14 4K and digital line protection operation Modem connector type RJ11 Modem connector location Rear side Keyboard Keyboard controller Mitsubishi M38867 Keyboard vendor amp model name JME K9811 Total number of keypads 85 89 key Windows 95 keys Yes Internal amp external keyboard work Yes simultaneously Chapter 1 Hard Disk Drive Vendor amp Model Name IBM DBCA 206480 IBM DBCA 204860 Drive Format Capacity MB 6490 4860 Bytes per sector 512 512 Logical heads 15 15 Logical sectors 63 63 Drive Format Logical cylinders 13424 10068 Physical read write heads 4 3 Disks 2 2 Spindle speed RPM 4200 4200 Performance Specifications Buffer size 512KB 512KB Interface IDE ATA 4 IDE ATA 4 Data transfer rete disk buffer 8 6 14 75 8 6 14 7 Mbytes s Data transfer rate host buffer 16 6 PIO mode 4 Mbytes s 33 3 Ultra DMA mode 2 DC Power Requirements Voltage tolerance 54 596 54 596 Diskette Drive Vendor amp model name TEAC FD 05HG Floppy Disk Specifications Media recognition 2DD 720KB 2HD 1 2MB 2HD 1 44MB 3 mode Sectors track 9 15 18 Tracks 80 80 80 Data transfer rate 250 500 500 Kbit s
53. ms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to Power failure The power indicator does not go on or stay on Power System Check on page 88 POST does not complete No beep or error codes are indicated Error Symptom to FRU Index on page 48 Undetermined Problems on page 56 POST detects an error and displayed messages on screen Error Messages List on page 90 The diagnostic test detected an error and displayed a FRU code Running PQA Diagnostics Program on page 60 Other symptoms i e LCD display problems or others Error Symptom to FRU Index on page 48 Symptoms cannot be re created intermittent problems Use the customer reported symptoms and go to Error Symptom to FRU Index on page 48 Intermittent Problems on page 56 Undetermined Problems on page 56 Chapter 4 85 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller driver or diskette A write enabled diagnostic diskette is required Note Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test devi
54. nation mode Disabled or time values System Resume Timer Mode When enabled and the System resume date and time are valid the computer resumes wakes up at the set time and date Disabled or Enabled DD MM YYYY day month year HH MM SS hour minute second Battery low Warning Beep Enables or disables warning beeps during a battery low condition Enabled or Disabled Sleep Upon Battery low Enables or disables the hibernation function during a battery low condition When the computer is very low on battery power the computer will enter hibernation mode if Sleep Manager is installed active and the hibernation file is valid Enabled or Disabled Chapter 2 53 Load Default Settings If you want to restore all parameter settings to their default values select this menu item and press Enter The following dialog box displays Do you want to load default settings Yes No If you would like to load default settings for all parameters use the cursor left right keys to select Yes then press Enter Choose No if otherwise 54 System Utilities AFlash Utility The BIOS flash memory update is required for the following conditions New versions of system programs New features or options Use the AFlash utility to update the system BIOS flash ROM Note Do not install memory related drivers XMS EMS DPMI when you use AFlash The AFlash
55. oard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after closing the LCD See Standby Mode on page 39 LCD cover switch System board The system doesn t resume from hibernation mode See Hibernation Mode on page 39 Hard disk connection board Hard disk drive System board The system doesn t resume from standby mode after opening the LCD See Standby Mode on page 39 LCD cover switch System board Battery fuel gauge in Windows doesn t go higher than 90 Remove battery pack and let it cool for 2 hours Refresh battery continue use battery until power off then charge battery Battery pack System board System hangs intermittently See Set Thermal Sensor Threshold on page 58 Reconnect hard disk CD ROM drives Hard disk connection board System board 96 Troubleshooting Peripheral Related Symptoms System configuration does not match the installed devices Enter BIOS Setup Utility to execute Load Default Settings then reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly Press Fn F5 LCD CRT Both display switching See Running PQA Diagnostics Program on page 60 System board USB does not work correctly See System Diagnostic Diskette on page 59 System board Print problems Ensure the Parallel Port in the Onboa
56. of the screen At the main menu press Esc to exit the BIOS Utility If you make any changes the following dialog box displays Settings have been changed Do you want to save CMOS settings Yes No If you would like to keep the changes you made use the cursor left right keys to select Yes then press Enter Choose No if you want to discard the changes you made System Information The System Information sub menu displays basic and important information about your computer System Information Page 1 1 Pentium II 300 Mhz 1 44MB 3 5 inch 4126 MB YD2YDLA5782 CD ROM V3 0 R01 A1a V0B 15 3D5C CPU Type amp Speed Floppy Disk Drive Hard Disk Drive HDD Serial Number System with System BIOS Version VGA BIOS Version Serial Number Asset Tag Number Product Name Manufacturer Name PgUp PgDn Move screen Esc Exit The following table describes the information in this sub menu Note x may refer to a series of numbers and or characters or a 44 System Utilities combination of both CPU Type amp Speed Shows the type and speed in Megahertz MHz of the Central Processing Unit CPU Floppy Disk Drive Shows the floppy disk drive type Hard Disk Drive Shows the size or capacity of the hard disk HDD Serial Number Shows the serial number of the hard disk
57. ombo Drive EasyLink Combo Drive The EasyLink Combo Drive is a two in one floppy CD ROM or floppy DVD ROM combo drive that connects externally to the computer The floppy drive reads and writes standard 3 5 inch diskettes The CD ROM or DVD ROM drive provides the latest in multimedia in a mobile world Note When you connect the EasyLink Combo Drive into the connector please insure the connection is correct and complete Chapter 1 21 Rear Ports 1 Modem jack Phone line 2 Power jack AC adapter and power outlet mmm PS 2 port PS 2 compatible device e g PS 2 keyboard mouse keypad Infrared port Infrared device e g infrared printer IR aware computers 5 e USB jack Universal Serial Bus device e g USB mouse USB camera 6 B Parallel port Parallel device e g parallel printer 7 Serial port Serial device e g serial mouse 8 External display Display device e g external monitor C3 port LCD projector up to 1280x1024 resolution at 64K colors 22 System Introductions One 16 bit PC Card or 32 bit CardBus PC Card Zoomed Video supported Mono condenser microphone Audio line in device e g audio CD player stereo walkman Audio line out device e g speakers headphones PC Card slot Microphone in jack Line in jack Line out jack p l t Right Ports
58. our computer s devices before power saving methods are applied to these devices If your computer is set for ACPI Windows handles all power saving chores for your computer Note Power management APM or ACPI greatly prolongs your battery life See Advanced Power Management on page 41 and Advanced Configuration and Power Interface on page 41 for more information Power Management Modes Display Standby Mode Screen activity is determined by the keyboard the built in touchpad and an external PS 2 pointing device If these devices are idle for the period specified by the Turn Off Display value the display shuts off until you press a key or move the touchpad or external mouse Automatic Dim Feature The computer has a unique automatic dim power saving feature When the computer is using AC power and you disconnect the AC adapter from the computer it automatically dims the LCD backlight to save power If you reconnect AC power to the computer it automatically adjusts the LCD backlight to a brighter level Hard Disk Standby Mode The hard disk enters standby mode when there are no disk read write operations within the period of time specified by the Turn Off Hard Disk value In this state the power supplied to the hard disk is reduced to a minimum The hard disk returns to normal once the computer accesses it 38 System Introductions Standby Mode The computer consumes very low power in Standby mode Data remains inta
59. our regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVID ERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines Table of Contents Chapter 1 System Introductions Basic Operation 12 Indicators 12 Keyboard 224 ode rang 13 Speclal Keys i virt 13 Keyboard Ergonomics 18 19 Touchpad Basics 19 VO Pors ae Rien tet Lp PREG 21 Left PORNS ad hen 21 Rear Ports 22 Right Ports dee ae signe and 23 Hardware Configuration and Specification 24 Power 38 Power Management Modes 38 Advanced Power Management 41 Advanced Configuration and Power Interface 41 Chapter2 System Utilities BIOS Setup 43 System 44 Basic System 05 46 Startup Configuration 47 c AA keg E 48 Onboard Devices Configuration
60. perform Windows specific functions Windows logo Start button Combinations with this key perform shortcut key functions Below are a few examples Tab Activates next taskbar button A E Explores My Computer F Finds Document Minimizes All Shift Undoes Minimize All R Displays the Run dialog box Application key Opens a context menu same as a right click Chapter 1 15 Hot Keys The computer employs hot keys or key combinations to access most of the computer s controls like screen contrast and brightness volume output and the BIOS Utility To activate hot keys press and hold the Fn key before pressing the other key in the hot key combination BBOOBOOGCOSE SSESSS 88 Fn F1 9 Hot Key Help Displays help on hot keys Fn F2 Setup Accesses the computer s configuration utility Fn F3 Standby Puts the computer in Standby Jj mode Press any key to resume See Standby Mode on page 39 16 System Introductions Fn F4 Hibernation or Sleep Puts the computer in Hibernation Mode if Sleep Manager is installed valid and enabled Press the power Switch to resume Otherwise the computer enters Standby mode See Hibernation Mode on page 39 Note If ACPI support is enabled pressing this key puts the computer in Sleep mode See Sleep Mode ACPI on page 40 for more about ACPI Sleep mode
61. power saving mode For more information on ACPI see Advanced Configuration and Power Interface on page 41 Sleep mode may be one of three computer power saving modes standby hibernation or power off Windows automatically determines which of these modes to enter in To enter Sleep mode under Q Press the Sleep hot key Fn F4 idle times for devices and the computer determined by Windows 98 elapses Exiting sleep mode depends on which power saving mode the computer is currently in 40 System Introductions Advanced Power Management This computer supports the APM standard designed to further reduce power consumption APM is a power management approach defined jointly by Microsoft and Intel An increasing number of software packages support APM to take advantage of its power saving features and allow greater system availability without degrading performance For more information about APM under Windows refer to your Windows user s manual Advanced Configuration and Power Interface Advanced Configuration and Power Interface ACPI is a power management specification jointly developed by Intel Microsoft and Toshiba ACPI enables Windows 98 to control the amount of power given to each device attached to the computer With ACPI Windows 98 can turn off peripheral devices when they are not in use thereby saving power Chapter 1 41 42 System Introductions System Utilities BIOS Setup Utility
62. r models including Service guides for all models User s manuals Training materials Main manuals Bios updates Software utilities Schematics Spare parts lists Chips TABs Technical Advisory Bulletin The service repair section provides you with downloadable information on Troubleshooting guides Tooling box information Repair instructions for specific models Basic repair guidelines Oooo Debug cards for Acer s latest models For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website is Q Detailed information on Acer s International Traveler s Warranty ITW Returned material authorization procedures Appendix C 119 Anoverview of all the support services we offer accompanied by list of telephone fax and email contacts for all your technical queries We are always looking for ways to optimize and improve our services so if you have any suggestions or comments please do not hesitate to communicate these to us 120 Online Support Information ACPI See Advanced Configuration and Power Interface Advanced Configuration and Power Interface 41 Advanced Power Management 41 APM See Advanced Power Man agement B battery pack charging indicator 12 BIOS 26 BIOS Utility 43 54 Basic System Settings sub menu 46 Load Default Settings sub men
63. rd Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cable Device System board Keyboard Touchpad Related Symptoms Keyboard one or more keys does not work Reconnect the keyboard cable Keyboard System board Touchpad does not work Reconnect touchpad cable Touchpad board System board Chapter 4 97 Modem Related Symptoms Internal modem does not See System Diagnostic Diskette on page 59 work correctly Modem phone jack Modem board System board Note If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 56 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is
64. rs Hibernation mode Once you turn on the power the computer restores this information and resumes where you left off upon leaving Hibernation mode Chapter 1 39 There is one necessary conditions for the computer to enter Hibernation mode Q The Hibernation file created by Sleep Manager must be present and valid In this situation there are five ways to enter Hibernation mode Q Pressing the Hibernation hot key Fn F4 Ifthe waiting time specified by the System Hibernation value elapses without any system activity Ifa battery low condition occurs and the Sleep Upon Battery low parameter in the BIOS Utility is enabled When the advanced power button function s in the Notebook Manager program is are set to Hibernation mode Invoked by the operating system power saving modes Note If the computer beeps but does not enter Hibernation mode after pressing the Hibernation hot key it means the operating system will not allow the computer to enter the power saving mode To exit Hibernation mode press the power switch The computer also resumes from Hibernation mode if the resume timer is set and matched Warning Do not change any devices such as add memory or swap hard disks when the computer is in Hibernation mode Sleep Mode ACPI If ACPI is installed all power management functions are handled by the Windows operating system In this set up you do not need to set timeout values for devices before they enter a
65. sh KBD PS AT pass pass pass Style Acer 101 keyboard pass pass pass Microsoft Natural Keyboard pass pass pass Mouse IBM PS 2 Mini Mouse II pass pass pass Logitech PS Style mouse pass pass pass Microsoft Serial Mouse pass pass pass Microsoft IntelliMouse pass pass pass Projector Acer Scope7763 None None pass Parallel Printer IBM Network Printer 17 pass pass pass HP LaserJet 6MP pass pass pass Test Compatible I O Storage Adapter PCMCIA CD ROM IBM Portable 20X Speed pass pass pass CD ROM Drive w w fix w fix Sound JP Panasonic 20X Portable CD ROM pass pass pass Player w fix w fix PCMCIA SCSI Adaptec SlimSCSI APA pass pass pass 1460AB w fix w fix w fix Appendix B 117 118 Test Compatible Components List Online Support Information This section describes online technical support services available to help you repair your Acer Systems If you are a distributor dealer ASP or TPM please refer your technical queries to your local Acer branch office Acer Branch Offices and Regional Business Units may access our website However some information sources will require a user i d and password These can be obtained directly from Acer CSD Taiwan Acer s Website offers you convenient and valuable support resources whenever you need them In the Technical Information section you can download information on all of Acer s Notebook Desktop and Serve
66. splay cover and turns it back on when you open the display cover Note If an external monitor is connected the computer turns off the display but does not enter standby mode when you close the display cover To close the display cover fold it down gently until the display cover latch clicks into place Warning To avoid damaging the display do not slam it when you close it Also do not place any object on top of the computer when the display is closed Chapter 1 11 Basic Operation Indicators The computer has six easy to read status icons on the right of the display Screen E E The Power and Standby status icons are visible even when you close the display cover so you can see the status of the computer while the cover is closed 1 xx Power Lights when the computer is on 2 Standby Lights when the computer enters Standby y mode 3 Media Activity Lights when the floppy drive hard disk or EasyLink Combo Drive is active 4 Battery Charge Lights when the battery is being charged 5 A Caps Lock Lights when Caps Lock is activated 6 a Num Lock Lights when Num Lock is activated 12 System Introductions Keyboard The keyboard has full sized keys and an embedded keypad separate cursor keys two Windows keys and twelve function keys Special Keys Lock Keys The keyboard has three lock keys which you can toggle on and off Caps Loc
67. te DC AC inverter is used to generate very high AC voltage then support to LCD CCFT backlight user and is also responsible for the control of LCD brightness Avoid touching the DC AC inverter area while the system unit is turned on Note There is an EEPROM in the inverter which stores it s supported LCD type and ID code If you replace a new inverter or replace the LCD with one of a different brand use Inverter ID utility to update the ID information 34 System Introductions LCD Vendor amp model name 12 1 Sharp Torisan LQ121S1DH01 1215 02104 Mechanical Specifications LCD display area 12 1 12 1 diagonal inch Display technology TFT TFT Resolution SVGA 800x600 SVGA 800x600 Supports colors 262 144 colors 262 144 colors Optical Specification Brightness control keyboard hotkey keyboard hotkey Contrast control keyboard hotkey keyboard hotkey Electrical Specification backlight Vrms Supply voltage for LCD 3 3 typ 3 3 typ display V Supply voltage for LCD 650 typ 630 typ Chapter 1 35 Power Adapter Vendor amp model name Lite On PA 1460 19AC Rev 03 Delta ADP 45GB Rev E5 Input Requirements Maximum input current 1 5A 90Vac 1 5A A 90Vac full load 0 75A 180Vac Nominal frequency Hz 47 63 47 63 Frequency variation 47 63 47 63 range Hz Nominal voltages Vrms 90
68. teen screws as shown here 2 Remove the lower case from the main unit Removing the System Board 1 Disconnect the touchpad cable from the system board 2 Gently remove the touchpad cable Chapter 3 79 3 Remove the four screws of the system board 4 Remove the system board from the uppercase 5 Remove the modem connector from the upper case 80 Removal and Replacement Removing the Touchpad 1 Remove the two screws from the touchpad bracket 2 Remove the touchpad bracket from the uppercase 3 Disconnect the touchpad cable from the touchpad board 4 Remove the touchpad cable from the uppercase 5 Remove the touchpad board from the uppercase Chapter 3 81 6 Disconnect the hard drive battery connection board from the system board Removing the Fan 1 Disconnect the fan cable from the system board 2 Remove the two screws then remove the fan from the system board 82 Removal and Replacement Removing the PCMCIA Slot 1 Remove the screw of the PCMCIA slot 2 Remove the PCMCIA slot from the system board Chapter 3 83 84 Removal and Replacement Troubleshooting Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing sympto
69. ter the ID information in the inverter EEPROM should be updated Follow the steps below to see the LCD Panel ID 1 Follow the instruction on screen to read current or to set new LCD Panel ID code Note When you set a new LCD Panel ID and the new LCD is not yet enabled to function so connect an external CRT to see the program execution process Note Make sure the new ID code you choose corresponds with the LCD brand and type If you write a wrong ID into inverter just reboot and re execute the program and input the correct ID code 2 Restart computer the new LCD should work normally Note If LCD cannot display after change ID code make sure you write the correct ID code or try reconnecting the LCD FPC cable connectors Chapter 2 57 Set Thermal Sensor Threshold The system is equipped with sensors to protect against system overheating By setting System and processor thermal thresholds the system can turn on the cooling fan or shut down automatically when temperatures reach the defined threshold parameters Modem Dialing Test The system is equipped with a 56K Modem By testing the modem dialing to ensure the modem function Note A phone line is required when executing the Modem Dialing Test or this test fails 58 System Utilities System Diagnostic Diskette This diagnostic diskette is for the Acer TravelMate 330 notebook machine It provides the following functions 1 PQA System Diagnostics 2
70. tric Withstand Voltage Primary to secondary 3000 Vac or 4242 10 mA for 1 second 3000 Vac or 4242 Vdc 10 mA for 1 second Leakage current 0 25 mA max 254 Vac 60Hz 0 25 mA max 254 Vac 60Hz Regulatory Requirements Internal filter meets 1 FCC class B requirements USA 2 VDE 243 1991 class B requirements German 3 CISPR 22 Class B requirements Scandinavia 4 VCCI class II requirements Japan Internal filter meets 1 FCC class B requirements USA 2 VDE 243 1991 class B requirements German 3 CISPR 22 Class B requirements Scandinavia 4 VCCI class II requirements Japan Chapter 1 37 Power Management This computer has a built in power management unit that monitors system activity System activity refers to any activity involving one or more of the following devices keyboard mouse floppy drive hard disk peripherals connected to the serial and parallel ports and video memory If no activity is detected for a period of time called an inactivity time out the computer stops some or all of these devices in order to conserve energy This computer employs a power management scheme that supports APM Advanced Power Management or ACPI Advanced Configuration and Power Interface which allows for maximum power conservation and maximum performance at the same time If your computer is set for APM you can set time out values for y
71. u 54 navigating 44 Onboard Devices Configuration sub menu 49 Power Management sub menu 52 Startup Configuration sub menu 47 System Information sub menu 45 System Security sub menu 50 boot display device setting in BIOS Utility 47 boot drive sequence setting in BIOS Utility 48 brightness hot keys 17 C caps lock on indicator 12 Combo Drive 21 computer display 10 keyboards 13 on indicator 12 power management 38 D date setting in Setup Utility 46 Disassembly Battery Pack 67 Hard Disk Drive 68 LCD Module 69 72 Main Unit 75 Middle Cover 69 Disassembly Procedure Flowchart 65 diskette drive 21 display 10 auto dim feature 38 computer 10 Index 121 Dual Display 10 hot keys 17 opening and closing 11 performance 10 power management 10 38 simultaneous 10 DMA Channel Assignment 25 E EasyLink 21 Error Symptom to Spare Part Index 90 External CD ROM Drive Check 86 External Diskette Drive Check 86 F FIR 9 floppy drive 21 FRU Field Replaceable Unit List 103 DIMM 105 External Module 109 Keyboard 108 LCD 104 Mechanical Parts 109 108 Power 109 Screws 111 Storage Device 106 H hard disk power management 38 Hardware Configuration and Specifi cation 24 Hibernation mode 39 40 conditions 40 entering 40 hot key 17 resuming from 40 Hotkeys See Heuristic Power Man agement indicator
72. uick Way to Execute AFlash When you have already copied the AFlash files into your hard disk you can simply type the following on the DOS prompt subdirectory where the files are located to quickly execute the program aflash file name Enter The program automatically performs the loading and programming functions then reboots the system If the program cannot find the BIOS file it returns to the main menu and flashes the following message Can t Read This File Press any key to continue In this case follow the procedures for loading and programming the BIOS file using the main menu 56 System Utilities System Utility Diskette This utility diskette is for the Acer TravelMate 330 notebook machine It provides the following functions 1 Read write LCD panel ID 2 Set thermal sensor threshold 3 Verify thermal sensor threshold by testing fan function 4 Modem Dialing test To use this diskette first boot from this diskette then a Microsoft Windows 98 Startup Menu prompt you to choose the testing item Follow the instructions on screen to proceed Important If this diskette is not bootable do the following actions before you use it Do system transfers Copy HIMEM SYS to AX Copy CHOICE COM to AN Copy EMM386 EXE to BDI Set LCD Panel ID There is an EEPROM in the inverter which stores its supported LCD type ID code If you replace an LCD with one of a different brand or use new inver
73. w M2 5 4 LCD and Inverter board LCD Coaxial Inverter LED Inverter LED Cable Board Cable Chapter 3 65 86 9A323 6R0 Screw M2 0 9 86 9A322 4R0 1 86 9A522 6R0 2 86 9A322 4R0 3 screw M2 0 4 screw M2 0 6 Screw M2 0 4 L Modem Heat ower Case SM GER LUE Plate mme Modem Board screw M2 0 4 Mainboard screw M2 5 6 86 9A322 4R0 1 HDD Board Modem Connector DIMM Module 86 9A323 6R0 1 Screw M2 5 6 Upper Case PCMCIA Slot 86 9A322 4R0 2 Screw M2 4 Touchpad Bracket Touchpad Cable Touchpad Board 66 Removal and Replacement Removing the Battery Pack 1 Push the battery release button inward 2 Slide the battery pack out from the main unit 3 To replace the battery pack into the main unit be sure that the triangular point in the battery pack matches with the point in the lower case Chapter 3 67 Removing the Hard Disk Drive 1 Remove the screw of the hard disk module 2 Slide the hard disk module out from its bay Disassembling the Hard Disk Drive 1 Gently detach the connector from the hard disk module 2 Remove the two screws on both sides of the hard disk module 3 Remove the hard disk plate from the hard disk module 68 Removal and Replacement 4 Slide the hard disk out from the hard disk drive bezel 5 This completes the disassembly procedure of the hard disk drive Disassembling the Mid
74. y 46 status indicator 12 touchpad 19 status indicators 12 hot key 17 storage Touchpad Check 89 EasyLink 21 Troubleshooting 85 floppy drive 21 SVGA 10 U Undetermined Problems 98 T USB 9 System Check Procedures 86 utility Test Compatible Components List BIOS 43 54 115 I O Peripheral Test 117 Storage Adapter 117 PCMCIA LAN Card 115 PCMCIA Modem Card 116 volume hot keys 17 124 Index

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