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Acer 2420 Laptop User Manual

Contents

1. 55 Disassembling the Main Unit 58 Table of Contents 2 Separate the Main Unit Into the Upper and the Lower Case Assembly 58 Disassembling the Lower Case Assembly 58 Disassembling the Upper Case Assembly 60 Disassembling the LCD Module 62 Disassembling the External Modules 64 Disassembling the HDD Module 64 Disassembling the ODD Module 64 Chapter 4 Troubleshooting 65 System Check Procedures 66 External Diskette Drive Check 66 External CD ROM Drive Check 66 Keyboard or Auxiliary Input Device Check 66 Memory check 67 Power Syst
2. 40 Security 42 Boot 46 Exit 47 BIOS Flash Utility 48 Chapter 3 Machine Disassembly and Replacement 49 General Information 50 Before You Begin 50 Disassembly Procedure Flowchart 51 Removing the Battery Pack 53 Removing the Wireless LAN Card the HDD Module the Memory the ODD Module and the LCD Module 54 Removing the Memory and the HDD Module 54 Removing the ODD Module 55 Removing the LCD Module
3. 17 Special Key 19 Acer Empowering Technology 20 Acer eDataSecurity Management 20 Acer eLock Management 22 Acer ePerformance Management 23 Acer eRecovery Management 24 Acer eSettings Management 25 Acer ePower Management 26 Hardware Specifications and Configurations 29 Chapter 2 System Utilities 37 BIOS Setup Utility 37 Navigating the BIOS Utility 38 Information 39 Main
4. 7 TravelMate 2420 front view 8 Closed Front View 9 Left View 10 Right View 10 Rear Panel 11 Bottom Panel 11 Indicators 12 Easy Launch Buttons 13 Touchpad Basics 14 Using the Keyboard 16 Lock Keys and embedded numeric keypad 16 Windows Keys 17 Hot Keys
5. ACPI mode Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to power off the whole system AC Adaptor Item Specification Chapter 2 37 BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer s BIOS Basic Input Output System Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press m during POST when Press lt F2 gt to enter Setup message is prompted on the bottom of screen Press m to enter setup The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BIOS Setup Utility please set the parameter to enabled Press lt F12 gt during POST to enter multi boot menu In this menu user can chan
6. CD R CD RW Photo Multisession Video CD CD Extra CD CD test Loading mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating DVD Dual Interface Item Specification Vendor amp model name LITEON SOSW 833S PIONEER DVR K16RA Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Max 3 6Mbytes sec Sustained Max 10 8Mbytes sec Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format Support disc formats 1 Reads data in each CD ROM CD ROM XA CD 1 Video CD CD Extra and CD Text 2 Reads data in Photo CD single and Multi session 3 Reads standard CD DA 4 Reads and writes CD R discs 5 Reads and writes CD RW discs 6 Reads and writes in each dVD R RW Ver 1 1 7 Reads data in each DVD ROM and DVD R Ver 2 0 for Authoring 8 Reads and writes in each DVD R Ver 2 0 for general DVD RW and DVD R RW Ver1 1 Loading mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating Audio Interface Item Specification Audio Controller ALC655 Audio onboard or optional Built in Chapter 1 33 Mono or Stereo Stereo Resolution 16 bit stereo digital to analog converter 16 bit st
7. make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack Chapter 3 51 Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Start Battery Middle Cover HDD Cover DIMM Cover H 2 P 1 HDD Module O 4 H 3 CPU Lower Case Assembly 86 9A353 3R0 2 Modem Board Memory ODD Module Wireless LAN Card HDD HDD Bracket M 4 Keyboard LCD Module J 2 on bottom side K 2 on top side E 1 on upper case assemby E 12 on bottom side F 3 on bottom side A 2 on rear side Upper Case Assembly N 3 Upper Case Touchpad Assembly Touchpad Bracket Touchpad Lower Case Main Board Assembly Speaker Set CPU Heatsink C 1 D 2 RTC Battery Bluetooth Module ODD Module G 2 ODD ODD Bracket E 1 Microphone North Bridge Plate 86 9A353 3R0 2 2 O 2 O 2 Fan 52 Chapter 3 Screw List Item Description Part Number A SCW HEX NYL I R 40 O 4 40 L5 5 34 00015 081 B SCREW MACH WAFER M2 L4 NI 86 00059 220 PC Ca
8. 11b g WI Fi CERTIFIEDTM solution Acer SignalUpTM technology support System Specifications Chapter 1 2 Chapter 1 WPAN integrated Bluetooth Human centric design and ergonomics Rugged yet extremely portable design Stylish appearance Full size keyboard with four programmable launch keys Ergonomically centered touchpad pointing device Internet 4 way scroll button I O Ports Three USB 2 0 ports PC Card slot one type II External display VGA port Headphones speaker line out jack with S PDIF Microphone in jack Line in jack Ethernet RJ 45 port Modem RJ 11 port DC in jack for AC adaptor Environment Temperature operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing operating 20 80 Non operating 20 80 Chapter 1 3 System Block Diagram CD ROM 20 PATA 27 27 Line Out DMI I F HOST BUS DDR II ICH6 M LPC BUS PCI BUS Intel 910GML CLK GEN IDT CV125 400MHz 100MHz KBC INT_KB Touch Pad 400 MHz LVDS RGB BIOS ROM 4M BITS 3 4 5 6 7 8 9 10 11 12 15 16 17 18 31 29 MDC Card G1421B Codec OP AMP 27 ACLINK 26 21 MODEM Mobile CPU ALC655 13 CRT CONN 14 LCD USB 4 PORT HDD MINI USB Blue tooth Dothan ENE KB3910 PM39LV040 70JCE 30 30 22 23 LAN 10 100 RTL8110CL 27 Line In Int MIC In 28 Mini
9. 2 4MAH SONY BT 00604 005 BATTERY PACK LI 6CELL 2 4MAH PANASONIC BT 00605 003 BATTERY PACK LI 9CELL 2 4MAH SANYO BT 00903 004 Boards WIRELESS LAN BOARD 802 11BG FOXCONN ATHEROS EU 54 A74V1 001 WIRELESS LAN BOARD 802 11BG FOXCONN BCM4318 54 A74V1 002 MODEM BOARD FOXCONN T60M845 01 54 A56V1 001 TOUCHPAD BOARD SYNAPTICS TM51 389 56 TB1V1 001 LAUNCH BOARD 55 TB2V1 002 LED BOARD 55 TB2V1 001 Chapter 6 87 BLUETOOTH MODULE FOXCONN BCM2045 Note The bluetooth module does not contain the black mylar as the image shows 54 TB2V1 001 Cables MODEM CABLE 50 TB2V1 005 LED CABLE 50 TB2V1 003 TOUCHPAD CABLE 50 TB2V1 001 LAUNCH BOARD CABLE 50 TB2V1 002 BLUETOOTH CABLE 50 TB2V1 004 POWER CORD 2 5A 125V USA 27 01518 781 POWER CORD 10A 250V 3PIN CHINA 27 01518 591 POWER CORD 10A 125V US 27 T30V1 001 POWER CORD 7A 250V 2PIN KOREAN 27 01518 531 POWER CORD 3A 250V 3PIN UK 27 01518 541 POWER CORD 220V 3PIN EUR 27 T30V1 004 POWER CORD 7A 125V 2PIN JAPEN 27 01518 551 POWER CORD 10A 3PIN BK 27 01518 561 POWER CORD 10A 250V 3PIN ITALY 27 01518 611 POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27 01518 571 POWER CORD 10A 250V SWISS 27 01518 581 POWER CORD 2 5A 250V AUSTRALIA 27 01518 621 Category No Part Name and Description Acer Part No 88 Chapter 6 POWER CORD 2 5A 250V SOUTH AFRICA BK 27 01518 631 POWER CODE 7A 125V JAPAN 2PIN 27 03518 161 Case Cove
10. 640MB 128MB 1024MB 1152MB 256MB 128MB 384MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1152MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB LAN Interface Item Specification Chipset Realtek 8110CL Supports LAN protocol 10 100Mbps LAN connector type RJ45 LAN connector location Right side Features Integrated 10 100 BASE T transceiver Wake on LAN support compliant with ACPI 2 0 PCI v2 2 Modem Interface Item Specification Data modem data baud rate bps 56K Supports modem protocol V 92 Modem connector type RJ11 Modem connector location Right side Bluetooth Interface Item Specification Chipset Built in ICH6 M Chapter 1 31 Data throughput 723 bps full speed data rate Protocol Bluetooth 1 1 Upgradeable to Bluetooth 1 2 when SIG specification is ratified Interface USB 1 1 Connector type Mini USB Wireless Module 802 11b g optional device Item Specification Chipset Built in ICH6 M Data throughput 11 54 Mbps Protocol 802 11b g Interface Mini PCI type II What does PCI Bus means on the system block diagram Hard Disk Drive Interface Item Vendor amp Model Name Seagate 40G ST9402112A Toshiba MK4025GAS Hitachi HTS421240H9AT00 WD WD400UE 22HCT0 Samsung M40MP040
11. 833S W O BEZEL KU 00804 012 DUAL PIO DVR K16RA AG1 NOBZ LF KU 00805 019 DUAL PAN UJ 850 AG1 NOBZL LF KU 00807 022 DUAL HLD GWA 4082N MORAR GCP03 KU 0080D 019 S MUTI PAN UJ 850 AG1 NOBZL LF KU 00807 025 Fan FAN SUNON AG1 23 TB2V1 003 HDD Hard Disk Drive HDD MODULE 40G TBD Category No Part Name and Description Acer Part No Chapter 6 91 ASSY HDD BRACKET AG1 33 TB2V1 004 HDD 40GB SEAGATE ST9402112A KH 04001 014 HDD 40GB TOSHIBA MK4025GAS KH 04004 005 HDD 40GB HGST HTS421240H9AT00 KH 04007 013 HDD 40GB WD WD400UE 22HCT0 KH 04008 025 HDD 40GB SAMSUNG M40MP0402H KH 0400B 003 HDD MODULE 60G TBD ASSY HDD BRACKET AG1 33 TB2V1 004 HDD 60GB SEAGATE ST96812A KH 06001 004 HDD 60GB SEAGATE ST960812A KH 06001 003 HDD 60GB TOSHIBA MK6025GAS KH 06004 004 HDD 60G TOSHIBA KH 06004 007 HDD 60GB HGST HTS541260H9AT00 KH 06007 010 HDD 60GB WD WD600UE 22HCT0 KH 06008 002 HDD MODULE 80G TBD HDD BRACKET 33 TB2V1 004 HDD 80G TOSHIBA MK8025GAS KH 08004 003 HDD 80G HITACHI HTS421280H9AT00 KH 08007 011 HDD 80G SEAGATE ST980829A KH 08001 013 HDD 80G SEAGATE ST98823A KH 08001 014 HDD 80G TOSHIBA MK8026GAX KH 08004 004 HDD 80G HGST HTS541280H9AT00 KH 08007 012 HDD 80G WD WD800UE 22HCT0 KH 08008 027 HDD MODULE 100G TBD HDD BRACKET 33 TB2V1 004 HDD 100GB SEAGATE ST9100825A KH 10001 003 HDD 100G TOSHIBA MK1031GAS KH 10004 001 HDD 100G HITACHI HTS421210H9
12. Default Settings then reboot system Reconnect hard disk CD ROM diskette drives External display does not work correctly Press Fn F5 LCD CRT Both display switching System board USB does not work correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cable Device System board Keyboard Touchpad Related Symptoms Symptom Error Action in Sequence Keyboard one or more keys does not work Reconnect the keyboard cable Keyboard System board Touchpad does not work Reconnect touchpad cable Touchpad board System board Modem Related Symptoms Symptom Error Action in Sequence Internal modem does not work correctly Modem phone port modem combo board System board Power Management Related Symptoms Symptom Error Action in Sequence Chapter 4 81 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when
13. F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Code Beeps POST Routine Description 78 Chapter 4 Index of Symptom to FRU Error Message LCD Related Symptoms Symptom Error Action in Sequence LCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility to execute Load Setup Default Settings then reboot system Reconnect the LCD connectors Keyboard if contrast and brightness function key doesn t work LCD inverter ID LCD cable LCD inverter LCD System board Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed Reconnect the LCD connector LCD inverter ID LCD cable LCD inverter LCD System board LCD has extra horizontal or vertical lines displayed LCD inverter ID LCD inverter LCD cable LCD System board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power System C
14. F12 Boot Menu Disabled lt Tab gt lt Shift Tab gt or lt Enter gt selects field F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4Sub Menu F10 Save and Exit Shows system base memory size Shows extended memory size VGA memory size D2D Recovery Enabled Chapter 2 41 The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings NOTE The sub items under each device will not be shown if the device control is set to disable or auto This is because the user is not allowed to control the settings in these cases Parameter Description Format Option System Time Sets the system time The hours are displayed with 24 hour format Format HH MM SS hour minute second System Time System Date Sets the system date Format MM DD YYYY month day year System Date System Memory This field reports the memory size of the system Memory size is fixed to 640MB Extended Memory This field reports the memory size of the extended memory in the system Extended Memory size Total memory size 1MB VGA Memory Shows the VGA memory size VGA Memory size 64 128MB Quiet Boot Determines if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not display
15. PCI 802 11A B G DDR II 400 MHz 11 12 400MHz 23 TXFM PCMCIA ONE SLOT RJ45 ENE CB1410 PWR SW CP2211 24 25 25 25 400MHz 21 INT SPKR XGA G792 19 27 23 21 20 PCB Layer Stackup L1 Signal 1 L2 VCC L3 Signal 2 L4 Signal 3 L5 GND L6 Signal 4 Xbus 4 Chapter 1 Board Layout Top View 1 SW1 Switch 7 BLUE1 Bluetooth Cable Connector 2 LEDB1 LED Board Cable Connector 8 U39 LAN Connector RTL8100CL 3 KB1 Keyboard Connector 9 RTC1 RTC Battery Connector 4 TPAD1 Touchpad Cable Connector 10 U40 Keyboard Controller ENE CB 1410QF 5 LCD1 LCD Cable Connector 11 SPKR1 Speaker Set Cable Connector 6 LAUNCH1 Launch Board Cable Connector Chapter 1 5 Bottom View NOTE This is engineering sample The image above may not be exactly the same as the real main board you get 1 USB2 USB port 13 ODD1 ODD Connector 2 USB3 USB port 14 WIN1 Wireless LAN Card Slotr 3 USB4 USB port 15 DM1 DIMM Slot1 4 LAN1 RJ11 RJ45 Modem Port Ethernet Port 16 DM3 DIMM Slot2 5 MDCW 1 Modem Cable Connector 17 U44 Keyboard Controller ENE KB3910SF 6 CRT1 External Display Port 18 U49 BIOS ROM 7 MDC Modem Board Connector 19 U32 Audio Codec Realtek ACL 8 U41 CPU Socket 20 LIN1 Line in Jack 9 U38 North Bridge 21 MIC2 Headphones Speakers Line Out Jack 10 FAN1 System Fan Cable Connector 22 LOUT1 Line in Jac
16. TB2V1 005 HINGE PACK LEFT RIGHT 6K TB2V1 001 LCD 14 1 WXGA CMO N141I1 L03 GLARE LK 1410D 005 LCD 14 1 WXGA QDI QD14TL01 02 GLARE 420G LK 14109 005 LCD 14 1 WXGA AU B141EW01 V 0 GLARE TYPE LK 14105 014 LCD 14 1 WXGA SAMSUNG LTN141W1 L01 GLARE LK 14106 005 LCD 14 1 WXGA LG LP141WX1 TL03 GLARE LK 14108 003 Mainboard MAINBOARD AG1910 W O CPU W PCMCIA SLOT amp RTC BATTERY MB TB201 001 Battery Category No Part Name and Description Acer Part No 96 Chapter 6 RTC BATTERY 23 TB2V1 004 PCMCIA Slot PC Card Slot PCMCIA SLOY 22 TB2V1 001 Memory SDIMM 256M INFINEON HYS64T32000HDL 3 7 A KN 25602 023 DIMM 256M NANYA NT256T64UH4A1FN 37B KN 25603 029 SDIMM 256M MICRON MT4HTF3264HY 53EB3 KN 25604 027 SDIMM 256M SAMSUNG M470T3354CZ3 CD5 KN 2560B 017 SDIMM 256M HYNIX HYMP532S64P6 C4 KN 2560G 006 SDIMM 512M INFINEON MHYS64T64020HDL 3 7 A KN 51202 021 SDIMM 512M NANYA NT512T64UH8A1FN 37B KN 51203 023 SDIMM 512M MICRON MT8HTF6464HDY 53EB3 KN 51204 019 SDIMM 512M SAMSUNG M470T6554CZ3 CD5 KN 5120B 015 SDIMM 512M HYNIX HYMP564S64P6 C4 KN 5120G 005 Miscellaneous LCD SCREW RUBBER LCD RUBBER CUSHION 47 A46V1 002 LCD SCREW RUBBER 47 TB1V1 001 NAME PLATE 40 AA6V1 001 NAME PLlATE TM 40 TB2V1 001 Screws SCW HEX NYL I R 40 O 4 40 L5 5 34 00015 081 SCRW MACH WAFER M2 5 L3 ZN S N 86 00B34 530 Category No Part Name and Description Acer Part No Ch
17. keyboard keys Hold lt Fn gt while typing letters on embedded keypad Type the letters in a normal manner Key Icon Description Windows key Pressed alone this key has the same effect as clicking on the Windows Start button it launches the Start menu It can also be used with other keys to provide a variety of function lt Tab gt Activates next taskbar button lt E gt Opens the My Computer window lt F1 gt Opens Help and Support lt F gt Opens the Find All Files dialog box lt R gt Opens the Run dialog box M Minimizes all windows lt Shift gt lt M gt Undoes the minimize all windows action Applicati on key This key has the same effect as clicking the right mouse button it opens the application s context menu Desired Access Num Lock On Num Lock Off 18 Chapter 1 Hot Key Icon Function Description Fn F1 Hot key help Displays help on hot keys Fn F2 Acer eSetting Launches the Acer eSettings in Acer eManager Fn F3 Acer ePowerManagement Launches the Acer ePowerManagement in Acer eManager Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggle Turns the spea
18. memory in the test items 3 Press F2 in the test items 4 Follow the instructions in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the computer using each of the following power sources 1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Power Adapter on page 68 Check the Battery Pack on page 69 68 Chapter 4 Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable See the following figure 1 If the voltage is not correct replace the power adapter 2 If the voltage is within the range do the following Replace the System board If the problem is not corrected see Undetermined Problems on page 82 If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 If the operational charge
19. 0 Refer to this chapter whenever ordering for parts to repair or for RMA Return Merchandise Authorization Please note that WHEN ORDERING FRU PARTS you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the rules set by your regional Acer office on how to return it FRU Field Replaceable Unit List Chapter 6 86 Chapter 6 Aspire 3620 TravelMate 2420 Exploded Diagram Aspire 3620 TravelMate 2420 FRU List Category No Part Name and Description Acer Part No Adapter ADAPTER 65W DELTA SADP 65KB DBE AP 06501 007 ADAPTER 65W LITEON PA 1650 02WR AP 06503 011 ADAPTER 65W LISHIN SLS0335A19A54LF AP 06506 003 Battery BATTERY PACK LI 6CELL 2 0MAH SANYO BT 00603 014 BATTERY PACK LI 6CELL 2 0MAH SONY BT 00604 006 BATTERY PACK LI 6CELL 2 0MAH PANASONIC BT 00605 002 BATTERY PACK LI 6CELL 2 4MAH SANYO BT 00603 012 BATTERY PACK LI 6CELL
20. 1 23 Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer notebook It provides you with the following options to enhance overall system performance Memory optimization releases unused memory and check usage Disk optimization removes unneeded items and files Speed optimization improves the usability and performance of your Windows XP system 24 Chapter 1 Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer The Acer eRecovery Management utility occupies space in a hidden partition on your system s HDD User created backups are stored on D drive Acer eRecovery Management provides you with Password protection Recovery of applications and drivers Image data backup Back up to HDD set recovery point Back up to CD DVD Image data recovery tools Recover from a hidden partition factory defaults Recover from the HDD most recent user defined recovery point Recover from CD DVD Chapter 1 25 NOTE If your computer did not come with a Recovery CD or System CD please use Acer eRecovery Management s System backup to optical disk feature to burn a backup image to CD or DVD To ensure the best results when recovering your system using a CD or Acer eRecovery Management detach all peripherals except the external Acer OD
21. 2 Replace the touchpad 3 Replace the system board After you use the touchpad the pointer drifts on the screen for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the touchpad pointer This symptom is not a hardware problem No service actions are necessary if the pointer movement stops in a short period of time 70 Chapter 4 Power On Self Test POST Error Message The POST error message index lists the error message and their possible causes The most likely cause is listed first NOTE Perform the FRU replacement or actions in the sequence shown in FRU Action column if the FRU replacement does not solve the problem put the original part back in the computer Do not replace a non defective FRU This index can also help you determine the next possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 82 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured NOTE If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults or correct the
22. 2H Seagate ST96812A Seagate ST960821A Toshiba MK6025GAS HGST HTS541260H9AT00 WD WD600UE 22HCT0 TOSHIBA MK8025GAS HITACHI HTS421280H9AT00 SEAGATE ST9808210A SEAGATE ST98823A TOSHIBA MK8026GAX HGST HTS541280H9AT00 WD WD800UE 22HCT0 Capacity MB 40000 60000 80000 Bytes per sector 512 512 512 Data heads 2 3 for Hitachi and Seagate 4 for Toshiba 4 for Hitachi 3 for Seagate Drive Format Disks 1 2 2 Spindle speed RPM 4200 RPM 4200 RPM 4200 RPM Performance Specifications Buffer size 2048KB 8192KB 8192KB Interface ATA ATAPI 6 ATA 6 ATA ATAPI 6 ATA 6 ATA ATA 6 ATA 6 Max media transfer rate disk buffer Mbytes s 372 350 350 Data transfer rate host buffer Mbytes s 100 MB Sec Ultra DMA mode 5 100 MB Sec Ultra DMA mode 5 100 MB Sec Ultra DMA mode 5 DC Power Requirements Voltage tolerance 5V DC 5 5V DC 5 5V DC 5 Bluetooth Interface Item Specification 32 Chapter 1 Combo Drive Interface Item Specification Vendor amp model name DVD CDRW HLDS GCC 4244N Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Max 3 6Mbytes sec Sustained Max 10 8Mbytes sec Buffer Memory 2MB Interface Enhanced IDE ATAPI compatible Applicable disc format DVD DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R read single border DVD RW DVD RAM 2 6GB 4 7GB CD CD DA CD ROM CD ROM XA
23. 3 Disassembling the External Modules Disassembling the HDD Module 1 Remove the four screws fastening the HDD bracket 2 Remove the HDD bracket Disassembling the ODD Module 1 Remove the two screws holding the ODD fix holder bracket 2 Then remove the ODD fix holder bracket 3 Reove the two screws fastening the ODD rail bracket then remove the rail bracket Chapter 4 65 Use the following procedure as a guide for computer problems NOTE The diagnostic tests are intended to test only Acer products Non Acer products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation 3 Use the following table with the verified symptom to determine which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 67 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 70 Undetermined Problems on page 82 POST detects an error and displayed messages on screen Error Message List on page 71 Other symptoms i e LCD display problems or others Power On Self Test POST Error Message on page 70 Symptoms cannot be re created int
24. A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B9h Prepare Boot BAh Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS optional C6h Initialize notebook docking optional C7h Initialize notebook docking late C8h Force check optional C9h Extended checksum optional Code Beeps POST Routine Description Chapter 4 77 D2h Unknown interrupt Code Beeps E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test
25. AEK1A BELGIUM KB T5007 014 KEYBOARD 89KEY DARFON NSK AEK1B BR KB T5007 005 KEYBOARD DARFON NSK N7082 US INTERNATIONAL KB T5007 001 Category No Part Name and Description Acer Part No 94 Chapter 6 KEYBOARD 89KEY DARFON NSK AEK1F SV KB T5007 026 LCD Module LCD MODULE 14 1 WXGA W ANTENNA NONE GLARE 6M TB2V1 011 INVERTER BOARD 15 4 FOXCONN T62I240 00 19 A46V1 003 WIRELESS ANTENNA LEFT RIGHT 25 TB2V1 001 LCD INVERTER CABLE 14 1 WXGA 50 TB2V1 006 LCD BRACKET RIGHT Note Right bracket is the upper one 33 TB1V1 003 LCD BRACKET LEFT Note Left bracket is the lower one 33 TB1V1 004 LCD PANEL 14 1 W HINGE 60 TB2V1 004 LCD BEZEL 14 1 W LOGO 60 TB2V1 005 Category No Part Name and Description Acer Part No Chapter 6 95 HINGE PACK LEFT RIGHT 6K TB2V1 001 LCD 14 1 WXGA AU B141EW01 V 1 NONE GLARE LK 14105 013 LCD 14 WXGA SAMSUNG LTN141W1 L01 NONE GLARE LK 14106 004 LCD 14 1 WXGA LG LP141WX1 TL02 NONE GLARE LK 14108 002 LCD 14 1 WXGA QDI QD14TL01 03 NONE GLARE 420G LK 14109 004 LCD 14 WXGA CMO N141I1 L02 NONE GLARE LK 1410D 004 LCD MODULE 14 1 WXGA GLARE W ANTENNA 6M TB2V1 012 INVERTER BOARD 15 4 FOXCONN T62I240 00 19 A46V1 003 WIRELESS ANTENNA LEFT RIGHT 25 TB2V1 001 LCD INVERTER CABLE 14 1 WXGA 50 TB2V1 007 LCD BRACKET RIGHT 33 TB1V1 003 LCD BRACKET LEFT 33 TB1V1 004 LCD PANEL 14 1 W HINGE 60 TB2V1 004 LCD BEZEL 14 1 W LOGO 60
26. AT00 KH 10007 002 HDD 100G SEAGATE ST9100824A KH 10001 004 HDD 100G SATA SAMSUNG HM100JI KH 1000B 001 HDD MODULE 120G TBD HDD BRACKET 33 TB2V1 004 HDD 120G SEAGATE ST9120824A KH 12001 014 HDD 120G SEAGATE ST9120821A KH 12001 015 Heatsink Category No Part Name and Description Acer Part No 92 Chapter 6 CPU HEATSINK W SCREW W O FAN 34 TB2V1 001 Keyboard KEYBOARD 89KEY DARFON NSK H3M00 SWISS KB A2707 011 KEYBOARD 88KEY DARFON NSK H30M02 TAIWAN CHINESE KB A2707 002 KEYBOARD 88KEY DARFON NSK H3M03 THAI KB A2707 004 KEYBOARD 89KEY DARFON NSK H3M06 PORTUGA KB A2707 012 KEYBOARD 88KEY DARFON NSK H3M0A ARABIA KB A2707 013 KEYBOARD 89KEY DARFON NSK H3M0C CZECH KB A2707 016 KEYBOARD 89KEY DARFON NSK H3M0D DANISH KB A2707 019 KEYBOARD 89KEY NSK H30M0E DARFON ITALY KB A2707 009 KEYBOARD 89KEY DARFON NSK H3M0F FRENCH KB A2707 010 KEYBOARD 89KEY DARFON NSK H30M0G GERMAN KB A2707 008 KEYBOARD 88KEY DARFON NSK H3M0H HB KB A2707 024 KEYBOARD 88KEY DARFON NSK H3M0L GK KB A2707 023 KEYBOARD 89KEY DARFON NSK H3M0M CF KB A2707 021 KEYBOARD 89KEY DARFON NSK H3M0N NORWEGIAN KB A2707 018 KEYBOARD 89KEY DARFON NSK H3M0Q HG KB A2707 017 KEYBOARD 88KEY DARFON NSK H3M0R RUSSIAN KB A2707 025 KEYBOARD 89KEY DARFON NSK H3M0S SP KB A2707 003 KEYBOARD 89KEY DARFON NSK H3M0T TURKISH KB A2707 020 KEYBOARD 89KEY DARFON NSK H3M0U UK KB A2707 007 KEYBOA
27. Aspire 3620 TravelMate 2420 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw II Revision History Please refer to the table below for the updates made on Aspire 3620 TravelMate 2420 service guide Date Chapter Updates 2006 01 13 Chapter 1 Add Intel Pentium M 730 740 Processor 2 MB L2 cache 1 73GHz 533 MHz FSB to page 1 III Copyright Copyright 2005 by Acer Incorporated All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or conse
28. Card 95 SM BIOS 2 3 IEEE1284 ECP EPP PCI 2 2 PnP 1 0a DMI 2 0 PS 2 keyboard and mouse USB 2 0 VGA BIOS CD ROM bootable IEEE 1394 BIOS password control Set by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size 2MB for Intel Pentium M 725A Processor 1MB for Intel Celeron M 360 370 380 Processor 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item Specification Memory controller Built in Intel 910GML Memory size 0MB no on board memory DIMM socket number 2 sockets Supports memory size per socket 1024MB Supports maximum memory size 2G by two 1024MB SO DIMM module Supports DIMM type DDR 2 Synchronous DRAM Supports DIMM Speed 400 MHz Supports DIMM voltage 1 8V and 0 9V Supports DIMM package 200 pin soDIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications 30 Chapter 1 NOTE Above table lists some system memory configurations You may combine DIMMs with various capacities to form other combinations On above table the configuration of slot 1 and slot 2 could be reversed Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128MB 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 128MB 128MB 256MB 128MB 256MB 384MB 128MB 512MB
29. D if your computer has one including your Acer ezDock Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status Furthermore Acer eSettings Management enables you to optimize your Windows operating system so your computer runs faster smoother and better Acer eSettings Management also Provides a simple graphical user interface for navigating through the program effortlessly Displays general system status and advanced monitoring for power users Logs when a hardware component has been removed or replaced Permits you to migrate personal settings Keeps a history log of all alerts that were previously issued 26 Chapter 1 Acer ePower Management Acer ePower Management features a straightforward user interface To launch it select Acer ePower Management from the Empowering Technology interface or double click the Acer ePower Management icon in the task tray Acer Mode The default setting is Maximum Performance You can adjust CPU speed LCD brightness and other settings or click on buttons to turn the following functions on off Wireless LAN Bluetooth CardBus Memory Card Audio and Wired LAN DC Mode To suit your usage there are four pre defined profiles Entertainment Presentation Word Processing and Maximum Battery Or you can define up to three of your own profiles Create new power scheme 1 Assign a name for the ne
30. OS shadow 30h 1 4 1 1 RAM failure on data bits xxxx of high byte of memory bus 32h Test CPU bus clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize interrupt vectors 45h POST device initialization Chapter 4 75 46h 2 1 2 3 Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt Press F2 to enter SETUP 5Bh Disable CPU cache 5Ch Test RAM between 512 and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to User Patch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Dis
31. Pentium M 725 Processor 2 MB L2 cache 1 6GHz 400 MHz FSB or Intel Pentium M 730 740Processor 2 MB L2 cache 1 73GHz 533 MHz FSB Intel Celeron M 370 380 390 Processor 1 MB L2 cache 1 50 1 60 1 70GHz 400MHz FSB Intel 910GML ICH6M Two DIMM slots support 128MB to 2GB system memory Display and graphics 14 1 WXGA color TFT LCD 1280 x 800 pixel resolution supporting simultaneous multi window viewing on dual display via Acer DridVistaTM 16 7 million colors Intel GMA 900 integrated 3D graphics with up to 128 MB of VRAM supporting Microsoft directX 9 0 and dual independent display Simultaneous LCD and CRT display with LCD panel refresh rate at 70 Hz MPEG 2 DVD hardware assisted capability Storage subsystem 40 60 80 100 120 GB ATA 100 hard disk drive Optical drive options DVD Dual double layer drive DVD CD RW combo drive Input devices 88 89 key keyboard Built in touchpad with 4 way integrated scroll button Four easy launch buttons Two front access buttons WLAN LED button and Bluetooth LED button Audio Audio system with two built in speakers and microphone Intel High Definition audio support Sound Blaster ProTM and MS Sound compatible S PDIF Sony Philips Digital Interface support for digital speakers Communication Modem 56K ITU V 92 modem with PTT approval wake on ring ready LAN 10 100 Mbps Fast Ethernet wake on LAN ready WLAN integrated Acer InviLinkTM 802
32. RD 89KEY DARFON NSK H3M0W SWEDEN KB A2707 015 Category No Part Name and Description Acer Part No Chapter 6 93 KEYBOARD 89KEY DARFON NSK H3M1A BELGIUM KB A2707 014 KEYBOARD 89KEY DARFON NSK H3M1B BR KB A2707 005 KEYBOARD 88KEY DARFON NSK H3M1D US INTERNATIONAL KB A2707 001 Keyboard TM KEYBOARD 89KEY DARFON NSK AEK00 SWISS KB T5007 011 KEYBOARD 88KEY DARFON NSK AEK02 TAIWAN CHINESE KB T5007 002 KEYBOARD 88KEY DARFON NSK AEK03 THAI KB T5007 004 KEYBOARD 89KEY DARFON NSK AEK06 PORTUGA KB T5007 012 KEYBOARD 88KEY DARFON NSK AEK0A ARABIC KB T5007 013 KEYBOARD 89KEY DARFON NSK AEK0C CZECH KB T5007 016 KEYBOARD 89KEY DARFON NSK AEK0D DANISH KB T5007 019 KEYBOARD 89KEY DARFON NSK AEK0E ITALY KB T5007 009 KEYBOARD 89KEY DARFON NSK AEK0F FRENCH KB T5007 010 KEYBOARD 88KEY DARFON NSK AEK0G GERMAN KB T5007 008 KEYBOARD 88KEY DARFON NSK AEK0H HB KB T5007 024 KEYBOARD 88KEY DARFON NSK AEK0L GK KB T5007 023 KEYBOARD 89KEY DARFON NSK AEK0M CF KB T5007 021 KEYBOARD 89KEY DARFON NSK AEK0N NORWEGIAN KB T5007 018 KEYBOARD 89KEY DARFON NSK AEK0Q HG KB T5007 017 KEYBOARD 88KEY DARFON NSK AEK0R RUSSIAN KB T5007 025 KEYBOARD 89KEY DARFON NSK AEK0S SP KB T5007 003 KEYBOARD 89KEY DARFON NSK AEK0T TURKISH KB T5007 020 KEYBOARD 89KEY DARFON NSK AEK0U UK KB T5007 007 KEYBOARD 89KEY DARFON NSK AEK0W SWEDEN KB T5007 015 KEYBOARD 89KEY DARFON NSK
33. a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors 82 Chapter 4 Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power System Check on page 67 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRU one at a time Do not replace a non defect
34. and lt F6 gt moves the device up or down F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Network Boot Boot Floppy Devices Chapter 2 47 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use The table below describes the parameters in this screen Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Information Main Security Boot Item Specific Help Exit Saving Changes Exit Disarding Changes Load Setup Defaults Exit System Setup and save your changes to CMOS F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Discard Changes Exit Save Changes 48 Chapter 2 BIOS Flash Utility The BIOS flash memory update is required for the following conditions New versions of system programs New features or options Restore a BIOS when it becomes corrupted Use the Phlash utility to update the system BIOS flash ROM NOTE If you do not have a crisis
35. and a blinking cursor shown on LCD during POST Ensure every connector is connected tightly and correctly System board No beep during POST but system runs correctly Speaker System board 74 Chapter 4 Phoenix BIOS Beep Codes Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non Maskable Interrupt NMI 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 26h Enable A20 line 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1 3 4 3 RAM failure on data bits xxxx of low byte of memory bus 2Fh Enable cache before system BI
36. apter 6 97 SCRW M2 L3 BLACK 86 00C31 220 SCRW M2 X 2 86 00C34 620 SCR M2 5 12L B ZN NYLOK I HEAD 86 5A353 120 SCRW WH MS CBZ M2 5 L4 BLACK 86 9A323 4R0 SCREW 86 9A352 4R0 SCREW M2 5 4L NYLOCK BLACK ZN 86 9A353 4R0 SCRW M2 5 5 WAFER B ZN 86 9A353 5R0 SCRW MAC WAFER M2 L2 5 ZN S_NO 86 9A452 2R5 SCREW M3x4 86 9A524 4R0 86 9A524 4R0 SCREW M2 X L8 DIA 6MM 86 T28V1 005 SCREW WAFER NYLOK NI 2ML3 86 9A552 3R0 SCRW M2 5 3 WAFER NI 86 9A553 3R0 SCREW NYLOK M2 5 5 86 9A553 5R0 Microphone MICROPHONE 23 TB2V1 002 Category No Part Name and Description Acer Part No 98 Chapter 6 Index 99 A AFLASH Utility 48 Audio 32 B Battery Pack 53 BIOS 29 package 29 password control 29 ROM size 29 ROM type 29 vendor 29 Version 29 BIOS Supports protocol 29 BIOS Utility 37 Navigating 38 Onboard Device Configuration 43 Security 41 42 System Security 47 Board Layout Bottom View 5 Top View 4 83 C Cache controller 29 size 29 CardBus 33 D DIMM external 54 58 removing 54 58 Disassembly Battery Pack 52 LCD Module 62 Procedure Flowchart 51 Disassemblyt the Main Unit 60 Display 3 DVD ROM Interface 32 E Error Symptom to Spare Part Index 70 External CD ROM Drive Check 66 F Features 1 Flash Utility 48 Floppy Disk removing the 62 FRU Field Replaceable Unit List 85 H Hard disk 31 HDD 31 Hot Keys 16 I In
37. cer eLock Management limits access to external storage media Acer ePerformance Management improves system performance by optimizing disk space memory and registry settings Acer eRecovery Management backs up recovers data flexibly reliably and completely Acer eSettings Management accesses system information and adjusts settings easily Acer ePower Management extends battery power via versatile usage profiles Acer ePresentation Management connects to a projector and adjusts display settings conveniently For more information press the lt gt key to launch the Empowering Technology menu then click on the appropriate utility and select the Help function Acer eDataSecurity Management Acer eDataSecurity Management is handy file encryption utility that protexts your files from being accessed by unauthorized persons It is conveniently integrated with Windows explorer as a shell extension for quick and Chapter 1 21 easy data encryption decryption and also supports on the fly file encryption for MSN Messager and Microsoft Outlook There are two passwords that can be used to encrypt decrypt a file the supervisor passowrd and the file specific password The supervisor passwork is a master password that cna decrypt any file on your system the file specific password will be used to encrypt files by default or you cna choose to enter your own file specific password when encrypting a file NOTE The password used encrypt a
38. diagnostics program 2 See if CD ROM Test is passed when the program runs to CD ROM Test 3 Follow the instructions in the message window If an error occurs reconnect the connector on the System board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the main board Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the keyboard cables 2 Replace the keyboard 3 Replace the main board The following auxiliary input devices are supported by this computer Numeric keypad External keyboard Chapter 4 67 If any of these devices do not work reconnect the cable connector and repeat the failing operation Memory check Memory errors might stop system operations show error messages on the screen or hang the system 1 Boot from the diagnostics diskette and start the doagmpstotics program please refer to main board 2 Go to the diagnostic
39. dicators 12 Intermittent Problems 81 J Jumper and Connector Locations 83 Bottom View 84 Top View 83 K Keyboard 34 Keyboard or Auxiliary Input Device Check 66 L L2 cache 29 M Memory Check 67 Modem 30 N num lock on indicator 13 P Panel 7 Bottom 11 left 7 PC Card 12 33 PCMCIA 33 Power System Check 67 Battery Pack 69 Power Adapter 68 Processor 29 Index Index 100 S Second Level Cache 29 System Block Diagram 3 System Check Procedures 66 System Memory 29 System Utilities 37 T Top 83 Touchpad Check 69 Troubleshooting 65 U Undetermined Problems 82 USB 33 utility BIOS 37 V Video 33
40. does not work see Check the Battery Pack on page 69 Pin 1 19 to 20 5V Pin 2 0V Ground Chapter 4 69 Check the Battery Pack To check the battery pack do the following From Software 1 Check out the Power Management in control Panel 2 In Power Meter confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct 3 Repeat the steps 1 and 2 for both battery and adapter 4 This helps you identify first the problem is on recharging or discharging From Hardware 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 6 ground See the following figure 3 If the voltage is still less than 7 5 Vdc after recharging replace the battery To check the battery charge operation use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables
41. e Easy Launch Buttons Located above the keyboard are four buttons These buttons are called easy launch buttons They are mail Web browser Empowering Key and one user programmable button Press to run the Acer Empowering Technology The mail and Web browser buttons are pre set to email and Internet programs but can be reset by users To set the Web browser mail and programmable buttons run the Acer Launch Manager Icon Function Description Cap lock Lights when Cap Lock is activated Num lock Lights when Num Lock is activated HDD Indicates when the hard disc or optical drive is active Bluetooth Indicates the status of Bluetooth communication Wireless LAN Indicates the status of wireless LAN communication Battery Lights up when the battery is being charged Power Lights up when the computer is on Icon Function Description 14 Chapter 1 Touchpad Basics The following teaches you how to use the touchpad Aspire 3620 TravelMate 2420 Launch key Default application P User programmable P User programmable Acer Empowering Technology user programmable Web browser Internet browser user programmable Mail Email application user programmable Chapter 1 15 Move your finger across the touchpad 2 to move the cursor Press the left 1 and right 4 buttons located beneath the touchpad to perform selection and execution functions These two buttons are sim
42. e 36 Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute Press Fn oand see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after closing the LCD See Save to Disk S4 on page 36 LCD cover switch System board The system doesn t resume from hibernation mode See Save to Disk S4 on page 36 Hard disk connection board Hard disk drive System board The system doesn t resume from standby mode after opening the LCD See Save to Disk S4 on page 36 LCD cover switch System board Power Related Symptoms Symptom Error Action in Sequence 80 Chapter 4 NOTE If you cannot find a symptom or an error in this list and the problem remains see Undetermined Problems on page 82 Battery fuel gauge in Windows doesn t go higher than 90 Remove battery pack and let it cool for 2 hours Refresh battery continue use battery until power off then charge battery Battery pack System board System hangs intermittently Reconnect hard disk CD ROM drives Hard disk connection board System board Peripheral Related Symptoms Symptom Error Action in Sequence System configuration does not match the installed devices Enter BIOS Setup Utility to execute Load
43. ed and Summary Screen is enabled Option Enabled or Disabled Power on display Auto During power process the system will detect if any display device is connected on external video port If any external display device is connected the power on display will be in CRT or projector only mode Otherwise it will be in LCD only mode Both Simultaneously enable both the integrated LCD screen and the system s external video port for an external CRT or projector Option Auto or Both Network Boot Enables disables the system boot from LAN remote server Option Enabled or Disabled F12 Boot Menu Enables disables Boot Menu during POST Option Disabled or Enabled D2D Recovery Enables disables D2D Recovery function The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults Option Enabled or Disabled 42 Chapter 2 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use PhoenixBIOS Setup Utility Information Main Boot Item Specific Help User Password is Clear Supervisor Password is Clear Set User Password Set Supervisor Password Password on Boot Disabled Supervisor Password controls accesses of the whole setup utility It can be used to boot up when Password on boot is enabled F1 Help Select Item F5 F6 Chan
44. em Check 67 Touchpad Check 69 Power On Self Test POST Error Message 70 Index of Error Messages 71 Phoenix BIOS Beep Codes 74 Index of Symptom to FRU Error Message 78 Intermittent Problems 81 Undetermined Problems 82 Chapter 5 Jumper and Connector Locations 83 Top View 83 Bottom View 84 Chapter 6 FRU Field Replaceable Unit List 85 Aspire 3620 TravelMate 2420 Exploded Diagram 86 Table of Contents Chapter 1 1 Features Below is a brief summary of the computer s many feature Platform and memroy Intel
45. ereo analog to digital converter Compatibility AC97 Mixed sound source Line in CD Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz 48K byte for AC97 interface Internal microphone Yes Internal speaker Quantity Yes 2 Video Interface Item Specification Chipset Built in Intel 910GML Package 35 5 mm x 40 mm 1257 pin mBGA Interface internal PCIE Supports ZV Zoomed Video port Yes Video Memory Item Specification Chipset Built in Intel 910GML Memory size 64MB 128MB Interface DDR2 USB Port Item Specification Chipset Built in ICH6 M USB Compliancy Level 2 0 OHCI USB 1 1 and USB 2 0 Host controller Number of USB port 3 Location Three on the right side Serial port function control Enable Disable by BIOS Setup PCMCIA Port Item Specification PCMCIA controller ENE CB1410 Supports card type Type II Number of slots One type II Access location Left panel Supports ZV Zoomed Video port No ZV support Supports 32 bit CardBus Yes Audio Interface Item Specification 34 Chapter 1 System Board Major Chips Item Controller Core logic Intel 910GML ICH6 M VGA Built in Intel 910GML LAN RealTek 8110CL USB 2 0 Built in ICH6 M Super I O controller This model does not employ Super I O controller since it does not have FIR IEEE 1394 function MODEM Built in ICH6 M Bluetooth Built in ICH6 M Wireless 802 11 b g B
46. ermittent problems Use the customer reported symptoms and go to Power On Self Test POST Error Message on page 70 Intermittent Problems on page 81 Undetermined Problems on page 82 Troubleshooting Chapter 4 66 Chapter 4 System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller driver or diskette A write enabled diagnostic diskette is required NOTE Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if FDD Test is passed as the program runs to FDD Test 3 Follow the instructions in the message window If an error occurs with the internal diskette drive reconnect the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive DVD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the main board External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the
47. error Chapter 4 71 Index of Error Messages Error Code List Error Codes Error Messages 006 Equipment Configuration Error Causes 1 CPU BIOS Update Code Mismatch 2 IDE Primary Channel Master Drive Error THe causes will be shown before Equipment Configuration Error 010 Memory Error at xxxx xxxx xxxxh R xxxxh W xxxxh 070 Real Time Clock Error 071 CMOS Battery Bad 072 CMOS Checksum Error 110 System disabled Incorrect password is specified lt No error code gt Battery critical LOW In this situation BIOS will issue 4 short beeps then shut down system no message will show lt No error code gt Thermal critical High In this situation BIOS will shut down system not show message Error Message List Error Messages FRU Action in Sequence Failure Fixed Disk Reconnect hard disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 66 Keyboard error see Keyboard or Auxiliary Input Device Check on page 66 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 66 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Load Default Settings in BIOS Setup Utility Shadow RAM Failed at offset nnnn BIOS ROM System board System RAM Failed at offset nnn
48. file is the unique key that the system needs to decrypt it If you lose the password the supervisor password is the only other key capable of decrypting the file If you lose both passwords there will be no way to decrypt your encryped file Be sure to safeguard all related passwords 22 Chapter 1 Acer eLock Management Acer eLock Management is a security utility that allows you to lock up your removable data optical and floppy drives to ensure that data can t be stolen while your notebook is unattended Removable data devices includes USB disk drives USB pen drives USB flash drives USB MP3 drives USB memory card readers IEEE 1394 disk drives and any other removable disk drives that can be mounted as a file system when plugged into the system Optical drive deivces includes any kind of CD ROM or DVD ROM drives Floppy disk drives 3 5 inch disks only To activate Acer eLock Management a password must be set first Once set you may apply lock to any of the three kinds of devices Lock s will immediately be set without any reboot necessary and will remain locked after rebooting until unlocked If you do not set a password Acer eLock Management will reset back to the initial status with all locks removed NOTE If you lose your password there is no method to reset it except by reformatting your notebook or taking your notebook to anAcer Customer Serivce Center Be sure to remember or write down your password Chapter
49. ge Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Enter Enter Exit Security Primary HardDisk Security Disabled Chapter 2 43 The table below describes the parameters in this screen Settings in boldface are the default and suggested parameter settings NOTE When you are prompted to enter a password you have three tries before the system halts Don t forget your password If you forget your password you may have to return your notebook computer to your dealer to reset it Setting a Password Follow these steps as you set the user or the supervisor password 1 Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key The Set Supervisor Password box appears 2 Type a password in the Enter New Password field The password length can not exceeds 8 alphanumeric characters A Z a z 0 9 not case sensitive Retype the password in the Confirm New Password field IMPORTANT Be very careful when typing your password because the characters do not appear on the screen 3 Press e After setting the password the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press u to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps Parameter Description Option User Password is Shows t
50. ge boot device without entering BIOS SETUP Utility PhoenixBIOS Setup Utility CPU Type Intel R Pentium R M processor 1 60GHz CPU Speed System BIOS Ver V0 05 VGA BIOS Ver 1227 KBC Ver 01 00 Serial Number xxxxxxxxxxxxxxxxxxxxxx Asset Tag Number N A Produce Name Aspire 3620 TravelMate 2420 Manufacturer Name Acer UUID xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4Sub Menu F10 Save and Exit HDD Model Name HDD Serial Number ST96812A PM PIONEER DVD RW DVR K16RA 22 Byte 32 Byte 16 Byte 16 Byte 32 Byte 1600MHz ATAPI Serial Number None ATAPI Model Name None Main Security Boot Exit Information System Utilities Chapter 2 38 Chapter 2 Navigating the BIOS Utility There are six menu options Info Main System Devices Security Boot and Exit Follow these instructions To choose a menu use the cursor left right keys zx To choose a parameter use the cursor up down keys wy To change the value of a parameter press por q A plus sign indicates the item has sub items Press e to expand this item Press while you are in any of the menu options to go to the Exit menu In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utilit
51. he setting of the user password Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access The user can not either enter the Setup menu nor change the value of parameters Primary HardDisk Security Enables or disables primary hard disk security function Password on Boot Defines whether a password is required or not while the events defined in this group happened The following sub options are all requires the Supervisor password for changes and should be grayed out if the user password was used to enter setup Disabled or Enabled 44 Chapter 2 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Press e twice without typing anything in the Enter New Password and Confirm New Password fields The computer then sets the Supervisor Password parameter to Clear 4 When you have changed the settings press u to save the changes and exit
52. heck on page 67 Battery pack Power adapter Hard drive amp battery connection board System board The system doesn t power on Power source battery pack and power adapter See Power System Check on page 67 Battery pack Power adapter Hard drive amp battery connection board System board The system doesn t power off Power source battery pack and power adapter See Power System Check on page 67 Hold and press the power switch for more than 4 seconds System board Chapter 4 79 Battery can t be charged See Check the Battery Pack on page 69 Battery pack System board PCMCIA Related Symptoms Symptom Error Action in Sequence System cannot detect the PC Card PCMCIA PCMCIA slot assembly System board PCMCIA slot pin is damaged PCMCIA slot assembly Memory Related Symptoms Symptom Error Action in Sequence Memory count size appears different from actual size Enter BIOS Setup Utility to execute Load Default Settings then reboot system DIMM System board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer Audio driver Speaker System board Internal speakers make noise or emit no sound Speaker System board Power Management Related Symptoms Symptom Error Action in Sequence The system will not enter hibernation See Save to Disk S4 on pag
53. icate the status of Bluetooth communications 2 Wireless communication button indicator Press to enable disable Wireless function Lights to indicate the status of wireless LAN communications 3 Speakers Left and right speakers deliver stereo audio output 4 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 5 Microphone in jack Accepts input from external microphones 6 Headphones speakers line out jack with S PDIF support Connects to audio line out devices e g speakers headphones 7 Battery indicator Indicates the computer s battery status 8 Power indicator Indicates the computer s power status 9 Latch Locks and release the lid Easy launch buttons on page 18 Icon Item Description Item Description Easy launch buttons on page 18 Icon Item Description Item Description 10 Chapter 1 Left View Right View Icon Item Description 1 Kensington lock slot Connects to a Kensington compatible computer security lock 2 Optical drive Internal optical drive accepts CDs or DVDs 3 Optical disk access indicator Lights up when the optical drive is active 4 Optical drive eject button Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off 6 PC Card slot eject button Ejects the PC Card from the slot 7 PC Card slot Accepts on T
54. ilar to the left and right buttons on a mouse Tapping on the touchpad is the same as clicking the left button Use the 4 way scroll 3 button to scroll up or down and move left or right a page This button mimics your cursor pressing on the right scroll bar of Windows applications NOTE Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Function Left Button 1 Right Button 4 Main touchpad 2 Center button 3 Execute Click twice quickly Tap twice at the same speed as double clicking the mouse button Select Click once Tap once Drag Click and hold then use finger to drag the cursor on the touchpad Tap twice at the same speed as double clicking a mouse button then hold finger to the touchpad on the second tap to drag the cursor Access context menu Click once Scroll Click and hold to move up down left right 16 Chapter 1 Using the Keyboard The keyboard has full sized keys and an embedded keypad separate cursor keys two Windows keys and twelve function keys Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off Aspire 3620 TravelMate 2420 The embedded numeric keypad functions like a desktop numeric keypad It is
55. indicated by small characters located on the upper right corner of the keycaps To simplify the keyboard legend cursor control key symbols are not printed on the keys Lock Key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num lock lt Fn gt lt F11 gt When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock lt Fn gt lt F12 gt When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applications Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold lt Shift gt while using cursor control keys Hold lt Fn gt while using cursor control keys Chapter 1 17 Windows Keys The keyboard has two keys that perform Windows specific functions Hot Keys The computer employs hotkeys or key combinations to access most of the computer s controls like sreen brightness volume output and the BIOS utility To activate hot keys press and hold the lt Fn gt key before pressing the other key in the hotkey combination Aspire 3620 TravelMate 2420 Main
56. ive FRU System board LCD assembly Chapter 5 83 Top View 1 SW1 Switch 7 BLUE1 Bluetooth Cable Connector 2 LEDB1 LED Board Cable Connector 8 U39 LAN Connector RTL8100CL 3 KB1 Keyboard Connector 9 RTC1 RTC Battery Connector 4 TPAD1 Touchpad Cable Connector 10 U40 Keyboard Controller ENE CB 1410QF 5 LCD1 LCD Cable Connector 11 SPKR1 Speaker Set Cable Connector 6 LAUNCH1 Launch Board Cable Connector Jumper and Connector Locations Chapter 5 84 Chapter 5 Bottom View NOTE This is engineering sample The image above may not be exactly the same as the real main board you get 1 USB2 USB port 13 ODD1 ODD Connector 2 USB3 USB port 14 WIN1 Wireless LAN Card Slotr 3 USB4 USB port 15 DM1 DIMM Slot1 4 LAN1 RJ11 RJ45 Modem Port Ethernet Port 16 DM3 DIMM Slot2 5 MDCW 1 Modem Cable Connector 17 U44 Keyboard Controller ENE KB3910SF 6 CRT1 External Display Port 18 U49 BIOS ROM 7 MDC Modem Board Connector 19 U32 Audio Codec Realtek ACL 8 U41 CPU Socket 20 LIN1 Line in Jack 9 U38 North Bridge 21 MIC2 Headphones Speakers Line Out Jack 10 FAN1 System Fan Cable Connector 22 LOUT1 Line in Jack 11 BAT1 Battery Connector 23 PC1 PC Card Slot 12 U South Bridge 24 HDD1 HDD Connector Chapter 6 85 This chapter gives you the FRU Field Replaceable Unit listing in global configurations of Aspire 3620 TravelMate 242
57. k 11 BAT1 Battery Connector 23 PC1 PC Card Slot 12 U South Bridge 24 HDD1 HDD Connector 6 Chapter 1 Jumper Settings PIN Description Pin1 Pin8 Clear Password Pin2 Pin7 No Function Pin3 Pin6 No Function Pin4 Pin5 No Function Chapter 1 7 Your Acer Notebook tour After knowing your computer features let us show you around your new TravelMate computer Aspire 3620 front View 8 Chapter 1 TravelMate 2420 front view Icon Item Description 1 Display screen Also called LCD liquid crystal display displays computer output 2 Status indicators Light Emitting Diodes LEDs that light up to show the status of the computer s functions and components 3 Keyboard For entering data into your computer 4 Touchpad Touch sensitive pointing device which functions like a computer mouse 5 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a 4 way scroll button 6 Palmrest Comfortable support area for our hands when you use the computer 7 Microphone Internal microphone for sound recording 8 Power button Turns the computer on and off 9 Easy launch Buttons Buttons for launching frequently used programs Chapter 1 9 Closed Front View Icon Item Description 1 Bluetooth communication button indicator Press to enable disable Bluetooth function Lights to ind
58. kers on and off Fn w Volume up Increases the speaker volume Fn y Volume down Decreases the speaker volume Fn x Brightness up Increases the screen brightness Chapter 1 19 Special Key You can locate the Euro symbol and US dollar sign at the upper center and or bottom right of your keyboard To type Aspire 3620 TravelMate 2420 The Euro symbol 1 Open a text editor or word processor 2 Either directly press the lt Euro gt symbol at the bottom right of the keyboard or hold lt Alt Gr gt and then press the lt 5 gt symbol at the upper center of the keyboard The US dollar sign 1 Open a text editor or word processor 2 Either directly press the lt Dollar gt key at the bottom right of the keyboard or hold lt Shift gt and then press the lt 4 gt key at the upper center of the keyboard NOTE This function varies by the operating system version NOTE Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information Fn z Brightness down Decreases the screen brightness Hot Key Icon Function Description 20 Chapter 1 Acer Empowering Technology Acer s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook It features the following handy utilities Acer eDataSecurity Management protects data with passwords and advanced encryption algorithms A
59. le 9 Then detach the HDD module carefully Chapter 3 55 Removing the ODD Module 1 First remove the screw fastening the ODD module as shown 2 Push the ODD module outwards then remove it Removing the LCD Module 1 Detach the middle cover from the main uiit carefully 2 Disconnect the launch board FFC from the launch board 3 Remove the middle cover with launch board and microphone from the main unit 4 Disconnect the microphone cable from the launch board 56 Chapter 3 5 Take out the microphone from the middle cover 6 Remove the two screws fastening the launch board 7 Then remove the launch board from the middle cover 8 Remove the screw holding the keyboard 9 Turn over the keyboard as shown 10 Disconnect the keyboard cable 11 Remove the keyboard from the main unit 12 Tear off the tapes fastening the wireless antenna cable 13 Pull the antenna set from the main unit 14 Disconnect the LCD cable 15 Turn over the notebook then remove two screws fastening the LCD module Chapter 3 57 16 Remove two screws fastening the LCD hinges 17 Then detach the LCD module from the main unit 58 Chapter 3 Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly 1 Disconnect the touchpad cable and the LED FFC from the main board 2 Remove the 15 screws on the bottom as shown 3 Detach the upper case assembly fro
60. m the lower case assembly carefully Disassembling the Lower Case Assembly 4 Turn over the lower case assembly to the bottom side then disconnect the fan cable 5 Turn over the lower case assemlby to the fron side then detach the bluetooth module 6 Disconnect the Bluetooth cable from the main board 7 Disconnect the Bluetooth cable from the Bluetooth module as shown 8 Disconnect the speaker set cable from the main board 9 Remove the four screws fastening the main board to the lower case 10 Detach the main board from the lower case carefully Chapter 3 59 11 Remove the two screws holding the speaker set 12 Take out the speaker set from the lower case 13 Remove the three screws fastening the system fan 14 Detach the fan from the lower case 15 Disconnect the RTC battery cable then detach the RTC battery 16 Disconnect the launch board FFC from the main board 17 Disconnect the modem cable from the main board 18 Disconnect the modem board from the main board 19 Disconnect the modem cable from the modem board as shown 60 Chapter 3 20 Remove the five screws fastening the heatsink 21 Remove the heatsink from the main board 22 Use a flat headed screwdriver to release the CPU socket lock 23 Remove the CPU from the CPU socket carefully Disassembling the Upper Case Assembly 1 Remove the two screws fastening the LED board 2 The remove the LED board from the uppe
61. mally White Typical White Luminance cd m2 also called Brightness 180 5 point average 150 5 point average 160 150 Luminance Uniformity N A N A 70 Contrast Ratio 300 300 250 Response Time Optical Rise Time Fall Time msec 24 11 15 35 8 17 10 25 Nominal Input Voltage VDD 3 3V Typ 3 3V 3 3V Typical Power Consumption watt 5 6 5 7 3 96 N A Weight 550 570 600 Physical Size mm 317 3x242 0x6 0 317 3x242 0x5 9 317 3x242 0x6 5 Electrical Interface 1 channel LVDS 1 channel LVDS 1 channel LVDS Support Color 262K colors RGB 6 bit data driver 262 144 262 144 Viewing Angle degree Horizontal Right Left Vertial Upper Lower 40 40 10 30 45 45 15 35 40 40 20 40 Temperature Range C Operating Storage shipping 0 to 50 20 to 60 0 to 50 25 to 60 0 to 50 20 to 60 LCD Inverter Item Specification Vendor amp model name Darfon V189 301GP Brightness conditions N A Input voltage V 9 21 Input current mA 2 56 max Output voltage V rms 780V 2000V for kick off Output current mA rms 6 5 max Output voltage frequency k Hz 65K Hz max AC Adaptor Item Specification Input rating 90V AC to 264V AC 47Hz to 63Hz 36 Chapter 1 Maximum input AC current 1 7A Inrush current 220A 115VAC 220A 230VAC Efficiency 82 min 115VAC input full load System Power Management
62. n DIMM System board Extended RAM Failed at offset nnnn DIMM System board System battery is dead Replace and run Setup Replace RTC battery and Run BIOS Setup Utility to reconfigure system time then reboot system System CMOS checksum bad Default configuration used RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System timer error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board 72 Chapter 4 Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system System board Previous boot incomplete Default configuration used Run Load Default Settings in BIOS Setup Utility RTC battery System board Memory size found by POST differed from CMOS Run Load Default Settings in BIOS Setup Utility DIMM System board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Utility See External Diskette Drive Check on page 66 Incorrect Drive A type run SETUP Check the drive is defined with the proper diskette type in BIOS Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utili
63. personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines VI 1 Chapter 1 System Specifications 1 Features 1 System Block Diagram 3 Board Layout 4 Top View 4 Bottom View 5 Your Acer Notebook tour 7 Aspire 3620 front View
64. play error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard Super I O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS232 ports 83h Configure non MCD IDE controllers 84h Detect and install external parallel ports 85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motherboard Configurable Devices optional 88h Initialize BIOS Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse Code Beeps POST Routine Description 76 Chapter 4 8Ch Initialize floppy controller 8Fh Determine number of ATA drives optional 90h Initialize hard disk controllers 91h Initialize local bus hard disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1 2 Search for option ROMs One long two short beeps on checksum failure 99h Check for SMART drive optional 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock
65. quential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium and Pentium II III are trademarks of Intel Corporation Other brand and product names are trademarks and or registered trademarks of their respective holders IV Conventions The following conventions are used in this manual SCREEN MESSAGES Denotes actual messages that appear on screen NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures V Preface Before using this information and the product it supports please read the following general information 1 This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer s global product offering To better fit local market requirements and enhance product competitiveness your regional office MAY have decided to extend the functionality of a machine e g add on card modem or extra memory capability These LOCALIZED FEATURES will NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible
66. r Bracket Assembly LOWERCASE W SPEAKER 60 TB2V1 001 Speaker SPEAKER 23 TB2V1 001 Case Cover Bracket Assembly MIDDLE COVER 60 AA6V1 003 MIDDLE COVER TM 60 TB2V1 003 MINI CARD COVER TBD DIMM COVER 42 TB2V1 001 HDD COVER 42 TB2V1 002 Category No Part Name and Description Acer Part No Chapter 6 89 TOUCHPAD BRACKET 33 TB2V1 001 UPPER CASE 60 AA6V1 002 UPPER CASE TM 60 TB2V1 002 Combo Module COMBO MODULE 24X 6M TB2V1 001 OPTICAL FIX HOLDER BRACKET 33 TB2V1 002 OPTICAL RAIL HOLDER 33 TB2V1 003 OPTICAL BEZEL GBASE FOR COMBO 42 TB2V1 003 COMBO MODULE 24X HLDS GCC 4244N LF 1 00AB W O BEZEL KO 0240A 005 COMBO MODULE 24X LITEON SOSC 2485K W O BEZEL KO 02409 015 CPU Processor CPU CEL M370 1 5GMHZ INTEL KC NV001 370 CPU DOTHAN730 1 6GMHZ INTEL KC N0001 730 Category No Part Name and Description Acer Part No 90 Chapter 6 CPU DOTHAN740 1 73GMHZ INTEL KC N0001 740 CPU DOTHAN725A 1 6GMHZ INTEL KC NA001 725 CPU CEL M370 1 5G MHZ INTEL KC NC001 370 CPU CEL M380 1 6GMHZ INTEL KC NV001 380 CPU CEL M390 1 7GMHZ INTEL KC NV001 390 CPU CEL M360 1 4GMHZ INTEL KC NV001 360 DVD Module DVD RW MODULE 8X 6M TB2V1 002 OPTICAL FIX HOLDER BRACKET 33 TB2V1 002 OPTICAL RAIL HOLDER 33 TB2V1 003 OPTICAL BEZEL GBASE FOR DUAL 42 TB2V1 003 42 TB2V1 004 TM DVD RW DRIVE 8X S MUTI HLDS GSA 4082N W O BEZEL KU 0080D 017 DVD RW DRIVE 8X DUAL LITEON SOSW
67. r case assembly carefully 3 Disconnect the LED board FFC from the LED board 4 Disconnect the touchpad FFC then remove it Chapter 3 61 5 Remove the four screws fastening the touchpad bracket 6 Remove the touchpad bracket with touchpad 7 Detach the touchpad from the touchpad bracke t 62 Chapter 3 Disassembling the LCD Module 1 Remove the four screw caps as shown 2 Remove the four screws holding the LCD bezel 3 Then detach the LCD bezel from the LCD module 4 Remove the two screws fastening the LCD inverter 5 Take out the LCD inverter from the LCD cover then disconnect the LCD cable from the inverter 6 Remove the two screws holding the LCD to the LCD panel 7 Remove the LCD assembly from the LCD panel as shown 8 Remove the two screws fastening the wireless antenna set 9 Detach the wireless antenna set from the LCD panel on one side 10 Detach the wireless antenna set on the other side 11 Remove the two screws fastening the LCD hinges 12 Then remove the LCD hinges from the LCD panel Chapter 3 63 13 Tear off the tape fastening the LCD cable 14 Disconnect the LCD cable from the LCD 15 Tear off another tape holding the LCD cable 16 Remove the four screws fastening the LCD right bracket 17 Remove the right bracket from the LCD 18 Remove the four screws fastening the LCD left bracket 19 Remove the left bracket from the LCD 64 Chapter
68. rd slot x4 C CPU SCREW M2 5 4 3L 2 3 KG 86 00D01 230 D CPU SCREW M2 5 4 3L 1 55 KG 86 00D02 230 E SCREW M2 5 6 86 9A323 6R0 F SCRW M2 5 L8 NON NYLOK 86 9A323 8R0 G SCREW M2 3 NYLON 1JMCPC 420325 86 9A352 3R0 H SCREW 86 9A352 4R0 I SCREW M2 5 4L NYLOCK BLACK ZN 86 9A353 4R0 J SCREW M2 5X6 86 9A353 6R0 K SRW M2 5 8L B ZN NYLOK 700 86 9A353 8R0 L SCRW M2 5 L3 NON NYLOK 86 9A523 3R0 M SCREW M3x4 86 9A524 4R0 86 9A524 4R0 N SCREW WAFER NYLOK NI 2ML3 86 9A552 3R0 O SCRW M2 4 WAFER NI 86 9A552 4R0 P SCRW M2 5 3 WAFER NI 86 9A553 3R0 4 screw caps J 4 for 15 J 8 for 15 4 LCD Bezel I 2 LCD Inverter LCD Assembly LCD Panel G 8 I 2 LCD Module LCD LCD Wire Cable LCD Brackets Chapter 3 53 Removing the Battery Pack 1 Unlock the battery lock 2 Slide the battery latch then remove the battery 54 Chapter 3 Removing the Wireless LAN Card the HDD Module the Memory the ODD Module and the LCD Module Removing the Memory and the HDD Module 1 Remove the five screws fastening the DIMM cover 2 Detach the DIMM cover carefully 3 Pop out the memory carefully 4 Disconnect wireless main and auxiliary antenna from the wireless LAN card 5 Pop out the wireless LAN card and remove it 6 Remove the three screwss fastening the HDD cover 7 Detach the HDD cover from the main unit 8 Remove the four screws fastening the HDD modu
69. recovery diskette at hand then you should create a Crisis Recovery Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a bootable diskette 2 Copy the flash utilities to the bootable diskette 3 Then boot the system from the bootable diskette The flash utility has auto execution function Chapter 3 49 This chapter contains step by step procedures on how to disassemble the notebook computer for maintenance and troubleshooting To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Chapter 3 Machine Disassembly and Replacement 50 Chapter 3 General Information Before You Begin Before proceeding with the disassembly procedure
70. the BIOS Setup Utility Changing a Password 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field and press e 3 Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press e After setting the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press u to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses u If the current password entered does not match the actual current password the screen will show you the Setup Warning Chapter 2 45 If the new password and confirm new password strings do not match the screen will display the following message 46 Chapter 2 Boot This menu allows the user to decide the order of boot devices to load the operating system Bootable devices includes the distette drive in module bay the onboard hard disk drive and the CD ROM in module bay PhoenixBIOS Setup Utility Information Main Security Exit Item Specific Help Hard Drive CD ROM DVD Drive Keys used to view or configure devices lt Enter gt to expands or collapses devices with a or lt F5 gt
71. ty RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC battery System board Failing Bits nnnn DIMM BIOS ROM System board Fixed Disk n None Invalid System Configuration Data BIOS ROM System board I O device IRQ conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A are properly identified Diskette drive Hard disk drive System board Error Message List Error Messages FRU Action in Sequence Chapter 4 73 Error Message List No beep Error Messages FRU Action in Sequence No beep power on indicator turns off and LCD is blank Power source battery pack and power adapter See Power System Check on page 67 Ensure every connector is connected tightly and correctly Reconnect the DIMM LED board System board No beep power on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 67 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep power on indicator turns on
72. uilt in ICH6 M PCMCIA ENE CB1410 Audio Realtek ALC655 Keyboard Item Specification Keyboard controller ENE KB 3910 Total number of keypads 88 89 key Windows logo key Yes Internal amp external keyboard work simultaneously Plug USB keyboard to the USB port directly Yes Battery Item Specification Vendor amp model name Sanyo 6cell 2 0 Sony 6cell 2 0 Panasonic 6cell 2 0 Snayo 6cell 2 4 Sony 6cell 2 4 Panasonic 6cell 2 4 Sanyo 9cell 2 4 Battery Type Li ion Pack capacity 4000 mAH forSanyo 6cell 2 0 3920 mAH Sony 6cell 2 0 3900 mAH Panasonic 6cell 2 0 4800 mAH Snayo 6cell 2 4 4800 mAH Sony 6cell 2 4 4800 mAH Panasonic 6cell 2 4 Sanyo 9cell 2 4 Number of battery cell 6 9 Package configuration 3 cells in series 2 series in parallel 3 cells in series 3 series in parallel Normal voltage 14 8V Charge voltage 16 8 0 2v Chapter 1 35 LCD 14 1 inch Item Specification Vendor amp model name AU B141EW01 CMO N141I1 L02 QDI QD14TL01 03 SAMSUNG LTN141W1 L01 Screen Diagonal mm 14 1 inches 14 1 inches 14 1 inches 14 1 inches Active Area mm 304 1x228 1 304 1x228 1 304 1x228 1 Display resolution pixels 1024x768 XGA 1024x768 XGA 1024x768 XGA Pixel Pitch 0 297x0 297 0 099x0 297 0 297x0 297 Pixel Arrangement R G B Vertical Stripe R G B Vertical Stripe R G B Vertical Stripe Display Mode Normally White Normally White Nor
73. w scheme 2 Choose existing scheme to use as a template 3 Select whether used for mains AC or batery mode 4 Choose which power options best fit your needs then click OK 5 The new profile will appear on the main screen Battery status For real time battery life estimates based on current usage referto the panel on the lower left hand side of the window Chapter 1 27 You can also click Advanced Settings to Set alarms Re load factory defaults Select what actions will be taken when the cover is closed and set passwords for accessing the system after Hibernation or Standby View information about Acer ePower Management 28 Chapter 1 Acer ePresentation Management Acer ePresentation Management lets you select from two of the most common projector resolutions XGA and SVGA Chapter 1 29 Hardware Specifications and Configurations Processor Item Specification CPU type Intel Pentium M 725 730 Processor 2 MB L2 cache 1 6GHz 400 533 MHz FSB Intel Celeron M 370 380 390 Processor 1 MB L2 cache 1 50 1 60 1 70GHz 400MHz FSB Core logic Intel 910GML ICH6M CPU package Intel socketable 478pin Micro BGA CPU core voltage 0 944 1 3V BIOS Item Specification BIOS vendor Phneoix BIOS Version 3A03 BIOS ROM type PMC PM39LV040 512KX8 CMOS Boot Block Flash Memory BIOS ROM size 512KB Flash BIOS BIOS package 32 pin PLCC Supported protocols ACPI 1 0b PC
74. y NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this carefully when making changes to parameter values Please note that system information is subject to different models Chapter 2 39 Information NOTE The system information is subject to different models Parameter Description CPU Type This field shows the CPU type and speed of the system IDE1 Model Name This field shows the model name of HDD installed on primary IDE master IDE1 Serial Number This field displays the serial number of HDD installed on primary IDE master IDE2I Model Name This field displays the mofel name of devices installed on secondary IDE master The hard disk drive or optical drive model name is automatically detected by the system IDE2 Serial Number This field shows the serial number of devices installed on secondary IDE master System BIOS ver Displays system BIOS version VGA BIOS Ver This field displays the VGA firmware version of the system KBC Ver This field shows the keyboard Serial Number This field displays the serial number of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this s
75. ype II PC Card Icon Item Description 1 Three USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 2 Ventilation slots Enable the computer to stay cool even after prolong use 3 Modem RJ 11 port Connects to a phone line Chapter 1 11 Rear Panel Bottom Panel 4 Ethernet RJ 45 Connects to an Ethernet 10 100 1000 based network Icon Item Description 1 DC in jack Connects to an AC adapter External display VGA port Connects to a display device e g external monitor LCD projector Battery Powers the computer Item Description 1 Battery lock Locks the battery in position 2 Cooling fan Helps keep the computer cool Note Do not cover or obstruct the opening of the fan 12 Chapter 1 Indicators The computer has four easy to read status indicators on the upper right above the keyboard and four on the front panel Aspire 3620 TravelMate 2420 The power battery and wireless communication status indicators are visible even when the LCD display is closed 3 Hard disk bay Houses the computer s hard disk secured with screws 4 Memory compartment Houses the computer s main memory 5 Battery release latch Release the battery for removal 6 Battery bay Houses the computer s battery pack Chapter 1 13 NOTE 1 Charging The light shows amber when the battery is charging 2 Fully charged The light shows green when in AC mod
76. ystem UUID Number This will be visible only when an internal LAN device is presenting UUID 32bytes PhoenixBIOS Setup Utility CPU Type Intel R Pentium R M processor 1 60GHz CPU Speed System BIOS Ver V0 05 VGA BIOS Ver 1227 KBC Ver 01 00 Serial Number xxxxxxxxxxxxxxxxxxxxxx Asset Tag Number N A Produce Name Aspire 3620 TravelMate 2420 Manufacturer Name Acer UUID xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4Sub Menu F10 Save and Exit HDD Model Name HDD Serial Number ST96812A PM PIONEER DVD RW DVR K16RA 22 Byte 32 Byte 16 Byte 16 Byte 32 Byte 1600MHz ATAPI Serial Number None ATAPI Model Name None Main Security Boot Exit Information 40 Chapter 2 Main The Main screen displays a summary of your computer hardware information and also includes basic setup parameters It allows the user to specify standard IBM PC AT system parameters NOTE The screen above is for your reference only Actual values may differ PhoenixBIOS Setup Utility Information Main Security Boot Exit Item Specific Help System Time 09 03 49 System Date 11 29 2005 System Memory 640 KB Extended Memory 510 MB Video Memory 128MB Quiet Boot Enabled Power on display Auto Network boot Enabled

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