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Aastra Telecom 1000 IP Phone User Manual

1. Voice Settings Answer Time 180 Call Limit 165535 Tx gain lo Rx gain 0 dtmf power 130 Tone on 200 Tone off 200 Impedance 600 Ohms default de Volt Adjust 3 5V default v Loop Current 10mA default v On hook Time 3ms ETSI Nj Max ring frequency 100 Hz Min ring frequency 10 Hz Ring time 256ms default v Ring delay 512ms default v Ring time out 640ms default v Ring threshold 13 5 16 5 default v Ring impedance High default hi Call ID 1w Singal method Battery reversal as disconnect signal min period 600 ms silent detect 300 s The Voice Settings screen is for selecting and configuring the FXO line settings Answer Time Specify the time in seconds that the analog ports wait for the called party to answer the call If the called party does not answer the call within this time period the call is terminated automatically The default value is 180 seconds Call Limit Specify the maximum number of seconds for a call conversation When the duration of a call exceeds this value the call is terminated automatically The default value is 65535 seconds Tx Gain The FXO ports may increase or attenuate the power level before transmitting to the telephony port changing gain level manually may be required This field allows user to se
2. Application Name External Port Internal Port Protocol To IP Address Enabled None v 192 168 1 0 O None iV 192 168 1 0 oO None Vv E 192 168 1 0 O None 192 168 1 0 O None A 1921681 0 O o TCP M 192 168 1 0 O TCP v 192 168 1 0 O TCP v 192 168 1 0 O TCP v 192 168 1 0 o rep i 1921681 lo Ha TCP v 192 168 1 0 O TCP 192 168 1 0 O Tce e 192 168 1 0 O TCP v 192 168 1 0 Oo TCP 192 168 1 0 al On this screen forwarding applications per port basis to specified network servers is customized Once configured the requests received from Internet for the configured application and through the specified port will be forwarded to the appropriate servers computers Before using forwarding static IP addresses should be assigned to the designated servers use the DHCP Reservation feature on the Networking TCP IP Settings screen Single Port Forwarding Common applications are available for the first five entries Select the appropriate application then enter the IP address of the server that should receive these requests Click the Enabled checkbox to activate this entry For additional applications complete the following fields Application Name Enter the
3. Both Y Port Range Optional Both v Optional Both v Priority Medium recommend Y Add o Enter a Name Enter any name to indicate the name of the entry o Port Range Enter the port range that the application will use For example if administrators want to allocate bandwidth for FTP enter 21 21 if need services for an application that uses from 1000 to 1250 then enter 1000 1250 There are totally up to three ranges to define for this bandwidth allocation Port numbers can range from 1 to 65535 Check your application s documentation for details on the service ports used o Protocol Select the protocol TCP or UDP or select Both o Priority Select the appropriate priority High Medium Normal or Low Online Games Select a Game Select the appropriate game Priority Select the appropriate priority High Medium Normal or Low Click the Add button to save your changes New entry will appear in the Summary List MAC Address Enter a Name Enter a name for your device Mac Address Enter the MAC address of your device Priority Select the appropriate priority High Medium Normal or Low Click the Add button to save your changes New entry will appear in the Summary List Ethernet Port Ethernet Select the appropriate Ethernet port Priority Select the appropriate priority High Medium N
4. Key State Description Idle No current call activity Connected A call is connected Incoming A call is ringing the extension Outgoing A call is being placed from the extension To program a key s state Check the desired boxes any of Idle Connected Incoming Outgoing If no boxes are available for checking it means that the key will always be active Copyright IPitomy Communication LLC 60 0007VRF Advanced Settings Custom Sip Settings Network LAN WAN Custom Server The IP address or name of the server to use for the Network type selected A user must use the Custom Network type to set a user defined Server Time Settings Network PBX Custom Time Server The IP address or name of the server to obtain time information from A user must use the Custom Network type to set a user defined Time Server Time Zone US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii Volume Controls Headset Transmit Gain This is the audio volume level dB transmitted by the PBX to the phone Headset Side Tone Gain This is the audio volume level dB of your voice signal sent back into your ear so you can hear yourself talk and know that the line is not dead Handset Transmit Gain This is the audio volume level dB transmitted by the PBX to the phone Handset Side Tone Gain This is the audio volu
5. Create Create new extensions for No selected phones You can upload extension details in a file or manually enter information Copyright O IPitomy Communication LLC 52 0007 VRF Assign Assign existing extensions to selected phones No Unassign Removes the configuration file for the phone and all association between the extension and the phone No Unassign amp Default Same as Unassign but also sends a Factory Default instruction to the phone Yes Toolbar Command Selected Button Function Commands Phone Factory Default Sends a Factory Default and Yes restarts the phone Restart Sends a Restart instruction Yes to the phone Configure amp Restart Instructs phone to set TFTP Yes server to the Server specified under Advanced Settings Then the phone is commanded to restart Assign Configure amp Combines the functions of Yes Restart the Assign button with the Configure amp Restart button Toolbar View Button Function Commands Phone Select All None Invert Check or uncheck multiple checkboxes with the click of a button No Refresh Scan the network for devices Scanning is done using the settings in Advanced Scan Settings The scan results displayed depend on the active filters controlled via Advanced Filter Settings No Filter Only Displays results of the last network scan a
6. IFP ITomY SMARTER BUSINESS COMMUNICATIONS IPitomy 1000 User Guide Table of Contents INTO CON did ad 1 Aboutthe IPitomyTO0O catastral rendido it hbo RdA 1 Benefits 0f VolP TEChmOlogy vi eaa eaen a 1 How This Guide Works iii iii KAEA E EAN 2 Web based System Setups r na nena EAEE ai agate aa EASA ERN RET S 2 Th lnstallation Worksheet isimini a a aai 2 Froduct Overview sirra ON 3 IPitomy 1000 Components esisiini inann iaeaea a a ENES AEE a Naai 3 Powerful All In One Communications Platform ccceeccsecseceseceeeeseeeseeeseeeeeneseeseeeeeeeaeeeeeeate 3 Entering System Information sinanasi ean ARASA eNe Aa AAE EASE EEEN N E TG IEE 3 System Administration iaa 4 System OVEIVIOW ici A aid 5 COM Ss ria 5 EXTONSION Sia ii beans ehaceed 5 GrOUPS iein a dd o ie di ere O 5 Automated Attendant Menu c nnnionncnnncnncnncnncocnncc cnn 5 Advanced Routing Functions cooocccoccconocinionncnoncn nono raro n ono n nono n cnn anno ren nr nn nn nn nr nr anne nnn nn rnnninns 5 Voicemail and Unified Messaging cescceeceeeeeeeeeeeeeeeeeeeesaeeseecaeeeeesaeesaeesaeeseesieeseeeeneeeeneeenees 5 Dic Vcc A A T T a A EE E 5 Direct Inward Dialing DID NUMDEES oekuiooncecscstnnr onina ei e a aE 6 Conferencing Meet Ma Jpasucendosnauredu abate ile 6 Forwarding Gateway or ana A ii 6 Voicemall G ateway roroa E A ERO 6 Branch OMS pi ities ein e T AR RA ened 6 Supported IP Phone Sets hinun ihia a a e a aaa aa aa etaa
7. Locations in the business like Conference Rooms Extensions where specific people or departments can be reached Ring Groups through which groups of people respond to similar types of calls Schedules that when applied route callers to different destinations or people in the organization during specified times and dates Voicemail Boxes where callers can leave a message Menus through which callers can personally select from a variety of destinations in the system Implementation Note 9 How Destinations Populate The destinations dropdown list is populated as destinations are added to the system During system implementation these destinations can be populated first and then the hardware provisioned or the hardware can be provisioned without the destinations and set once they have been added to the system Assigning a Destination Most often businesses assign phone numbers to a Main Menu destination where callers can select specific people or departments within an organization Ring All destination where everyone in the business has access to answering all calls Copyright O IPitomy Communication LLC 49 0007 VRF 23 Click the Save Changes button 24 Click Apply Changes when ready to implement these changes to the system Edit an Existing SIP Provider 1 Click on Providers and SIP Provider The SIP Providers landing page will appear 2 Select a provider from the list in the SIP Pro
8. 1 Click on PBX Setup and Database The Database Setup page will appear 2 To back up a copy of the System s Setup to the internal database click the Backup button The backup version of the file will appear in the Databases Window with the Date Time and Version of the backup 3 To back up a copy of the System s Setup to an external source like a computer or CD click on O Download button Give the file a name and store it in a place that is easily accessible Restoring a Copy of System s Setup The system can be restored from a copy of the System s Setup in the internal database or from a copy on an external source 1 Click on PBX Setup and Database The Database Setup page will appear 2 Torestore a copy of the System s Setup using the internal database select the Backup version to be restored from the Database Window and click the Restore button This will restore the version of the System s Setup selected 2 Torestore a copy of the System s Setup using an external source Browse for the file in the external source click Open from the operating system for the file to appear in the Browse Window and click Send File The Backup file will appear in the Database Window Click Restore 3 Click on Apply Changes when ready to implement these changes to the system Copyright IPitomy Communication LLC 89 0007VRF Deleting a Backup Version from the System 1 Click on PBX Setup and Database The Database Setup
9. Oo Oo DDNS Service DynDNS org User Name Host Name Mail Exchange Optional Backup MX Enabled Disabled WildCard Enabled Disabled Internet IP Address 172 31 101 2 Status Dynamic v Update IA User Name Password and Host Name Enter the settings of the account you set up with DynDNS org System Select the DynDNS service you use Dynamic Static or Custom Mail Exchange Enter the settings of the account set up with DynDNS org Backup MX This feature allows the mail exchange server to be a backup By default this feature is Enabled To disable this feature select Disabled WildCard This setting is for enabling or disabling wildcards For example if your DDNS address is myplace dyndns org and you enable wildcards then x myplace dyndns org will work as well x is the wildcard By default wildcards is Enabled To disable wildcards select Disabled Internet IP Address The IP1000 s Internet IP address is displayed here Status The status of the DDNS service connection is displayed here Update To manually trigger an update click this button TZO com DDNS Service TZO com 5 E mail Address TZO Password Domain Name Internet IP Address 172 31 101 2 Status Copyright O IPitomy Communication LLC 19 0007 VRF o E mail Address TZO Password and Domain Name Enter the settings of the account se
10. Upload Restores a previously made backup Tip Voicemail recordings may contain sensitive information You should only store Voicemail archives in a secure location Session Initiation Protocol SIP Settings These settings tell the system the IP address of calls coming into the system and the local network In addition they define to which communication traffic the system is to listen To provision SIP settings enter the External IP This is the IP address of the ISP and can be obtained from the network router The external IP address can also be obtained online at whatismyip com Type the address in a Web browser click Enter and the external IP address will appear on a page Local Network This is the default IP address of the router with the last digit replaced by a zero In most cases the default router address will be 192 168 1 1 By replacing the last digit 1 with a zero this indicates that the local network traffic addressed to 192 168 1 includes any variation of the fourth number in the IP address This means that the local network includes traffic addressed to 192 168 1 1 192 168 1 2 192 168 1 3 etc Subnet Mask Leave the default setting for the Subnet Mask as is 255 255 255 0 Provided by the router this mask tells the network what communication traffic to listen to For example the setting 255 255 255 0 tells the system to listen to communication traffic sent to 192 168 1 for any variation of t
11. Copyright IPitomy Communication LLC 76 0007VRF number of times it will play is 1 and the maximum number of times it will play is 10 Fail Over Caller Hears Setting currently disabled reserved for future use Local Exchange Dialing This allows callers to dial the extension of the person they are trying to reach if they know it Select Yes from the drop down menu to activate this feature and No if this is not a menu option Edit an Existing Menu 1 Click on Destinations and Menus The Menus page will appear 2 Select a Menu by clicking on the Menu Name or q Edit 3 Make changes to the Menu 4 Click Save Changes 5 Click Apply Changes when ready to implement changes to the system Delete a Menu 1 Click on Destinations and Menus The Menus page will appear 2 Click E Delete The Menu will be removed The menu will be removed from the Menu Window on the page Meet me Conferences The IPitomy Meet me Conference Bridge allows groups of callers large and small to dial into a conference call To gain access to the conference participants dial into an extension and are admitted to the conference room by entering a PIN number A conference call can also be established without a PIN To reach the two pre programmed conference rooms from an extension dial Conference 1 Dial 901 Conference 2 Dial 902 The Administrator of the conference call is the person who establishes the call Th
12. The Institute of Electrical and Electronics Engineers An independent institute that develops networking Infrastructure Currently installed computing and networking equipment IP Telephony Phone service voice calls carried over a network using Session Initiation Protocol Internet Protocol IP A protocol used to send data over a network Internet Service Provider ISP A company that provides access to the Internet LAN Local Area Network A group of computers and other devices that share a common communications line These devices most often share a server and are located within a small geographic area Message Waiting Light A light on a phone indicating that a voicemail message is waiting Music on Hold Music or announcements callers listen to while on hold Network A group of computers or devices that share a common communication line and are typically used for the transmission of data and voice traffic Copyright IPitomy Communication LLC 109 0007VRF Packet A unit of data transmitted over a network Park Parks a call in a reserved extension park slot and allows the call to be retrieved from another extension PRI Primary Rate Interface ISDN service provides 23 64 Kbps B Bearer channels and one 64 Kbps D Data channel 23 B and D The D Channel is used for control in signaling information Private Branch Exchange PBX An in house telephone system that connects
13. Assigned list to select the extension you wish to assign to the phone 6 Click the Assign Configure 8 Restart button Example Workflow 2 Create Factory Default Assign amp Configure phones 1 Go to the Extensions page Click the Auto Discovery Button This will scan the network for phones and other devices 2 Click the checkboxes next to phones you wish to configure Then Click the Create button This takes you to the Extension Creation page Copyright IPitomy Communication LLC 56 0007VRF 3 Enter the new extension information or upload a CSV file for the extensions Then Click the Create button If successful Click the Return to Extensions button 4 Click the Auto Discovery button All of the phones you are attempting to setup are highlighted Click the checkboxes next to these phones verifying that you are only checking the ones from step 2 6 Click the Factory Default Wait long enough for the phones to default and restart This could be anywhere from 30 seconds to 2 minutes for each phone depending on the model 7 Click the checkboxes next to the phones from step 2 Click the Assign Configure and Restart button CSV Upload Each line is a record consisting of 1 5 comma separated fields The order of the fields must be Name Email Number Phone Type MAC o Number the extension number o Phone Type This should be spelled out in English Example
14. DHCP Client Table The local Network screen displays the information about the local network Local Network Local MAC Address The MAC Address of the IP 1000 for local interface Router IP Address This shows the IP address used by IP1000 for appearing on local network Subnet Mask The IP1000 s Subnet Mask is shown here DHCP Server DHCP Server Display the status of the IP1000 embedded DHCP server Start IP Address The starting IP address of the range of IP addresses are used by DHCP server for being assigned to devices on local network End IP Address The ending IP address of the range of IP addresses are used by DHCP server for being assigned to devices on local network DHCP Client Table Click the DHCP Clients Table button to view the DHCP Client Table It lists computers and other devices that have been assigned IP addresses by the IP1000 embedded DHCP server Sorting by Client Name Interface IP Address MAC Address or Expired Time how much time is left for the current IP address is supported To remove a DHCP client select it and click the Delete button To retrieve the most up to date information click the Refresh button To exit this screen and return to the Local Network screen click the Close button Copyright IPitomy Communication LLC 39 0007VRF Analog Interface The Analog Interface screen is used to configure the on board analog ports In IP1000 it includes 2 FXS ports
15. Define the number of days in which voicemail messages are to be automatically deleted from a mailbox Installation Note 3 Not applicable NA accepts the system wide default set in the System Setup section of the administration menu If the global settings are acceptable leave the NA setting Calling Permissions Calling permissions define the types of calls that can be sent and received from an extension and the call actions this extension can take This feature is useful if there are certain permissions that an entire group needs to have but extensions within that group that need to be restricted For example a phone in the lobby of a small business may be permitted to make local calls and dial extensions within the business but be prohibited from making long distance or international calls 1 Check the permission box if an extension is to have the calling capability The following permissions can be set for an extension Local Calls Permits calls that do not require a prefix or 1 prior to dialing Long Distance Calls Permits both calls that require a prefix and calls requiring 1 and the prefix before the seven digit number International Calls Permits calls that begin with 010 Incoming Outside Calls Permits calls made to the business from people outside the business Internal Calls Permits calls made from internal extensions Copyright O IPitomy Communication LL
16. Fail over Ring Group Ring Group 1 v 0 Assign Menu Destinations Select a destination for a dialed digit 1 Extension 500 vij 2 Ring Group Ring Group 2 Y 3 Ring Group Ring Group 3 v 4 Ring Group Ring Group 4 v 5 Ring Group Ring Groups Y 6 None 7 None v la None v Nme 10 None v Directory 926 x E Voicemail Gateway Y Advanced Save Changes Menu Example 1 Main Menu Auto Attendant This menu example is used to automatically route callers to the destination person or group they would like to speak to The automated attendant helps minimize the number of calls to the receptionist and frees up time for other tasks A Main Menu for this company might be listed as follows Sales Destination Group 1 Customer Service Destination Group 2 Office Manager Destination Ext 113 The menu prompt for this menu and group arrangement would read as follows Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring harnesses If you know the extension of the party you would like to reach you may dial it at any time For Copyright IPitomy Communication LLC 74 0007 VRF Sales press 1 Customer Service press 2 Accounting press 3 Calls sent to the Sales department in this case might use a Round Robin ring strategy answering calls consecutively one after the other The Sales team may have times during th
17. Here is a complete list of programmable key types Key Type Additional Information BLF Busy Lamp Field Speed Dial DND Do Not Disturb Blind Transfer Call Pickup Voicemail Voicemail Gateway Record Fwd On Forwarding On Fwd Off Forwarding Off Set Fwd Set Forwarding Number Fwd Gateway Park Menu Intercom Directory Callers Services Copyright O IPitomy Communication LLC 59 0007 VRF Tip Keys will only work if the System Administrator has configured the system for the particular function Key Label The label is the display name to use for the key It is visible on the phone s LCD screen except for models 9112i and 9113i Key Value The value completes a key s function It may contain a number to dial special codes or allow you to select an extension from a dropdown list Most key types do not require you to enter a value For example the Voicemail key does not require a value because the System Administrator determines it for the end user Keys that require users to enter values o BLF o Speed Dial Key State Generally a key is only active when the current extension line status matches the enabled states Some special keys are always active regardless of state When a key is active you can see the key s label printed on the phone s display screen When a key is inactive it is not displayed and cannot be used Default states for each key type will be automatically filled in for you
18. When a caller pressed 1 they would hear a menu prompt for Menu 2 For sales in New York press 1 Florida press 2 California press 3 Arizona press 4 In Menu 1 Customer Service might use a Ring All strategy which would allow the first available Customer Service Representative to pick up a call In Menu 2 calls would be directed to specific Representatives The Company can set the fail over Destination to Group 1 Sales and set the ring strategy for this group to Ring All This would direct calls to any available Sales Representative Copyright IPitomy Communication LLC 75 0007VRF Menu Example 3 After Hours Menu This menu directs traffic when the office is closed After hours calls would be routed through a Schedule to the After Hours Menu which might be listed as follows for this company 1 Sales Destination Sales General Mailbox 2 Customer Service Destination Customer Service General Mailbox 3 Office Manager Ext 113 A menu prompt for this menu might read as follows Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring harnesses We are closed right now but will respond to your call on the next business day lf you know the extension of the party you are calling you may dial it at any time To leave a message for Sales press 1 Customer Service press 2 All other callers press 3 Add a New Menu 1 Click on Destination
19. Aastra 480i You may omit fields starting from the right hand side of a record but the order of the remaining fields must match the file format above Comments may be placed in the CSV file by using marks Comments must either be at the start of a line or have only spaces in front of the mark Comments must not be placed on the same line as a record entry Add Range Add Range 10 Go to Destinations gt Extensions Enter the number of extensions to be created in the provided text box Click the Add Range button Give the system a starting extension Pe N gt Copyright IPitomy Communication LLC 57 0007VRF AutoNumber C Start At Extension Name Email Address Extension Device Type MAC a z Generic Generic v Generic Generic Generic Y Generic v Generic v Generic v Generic v Generic v Create 5 Check the Auto Number check box 6 If Auto Discovery is going to be used skip to Step7 If Auto Discovery is not going to be used than fill in all the pertinent information for each extension Click the Create button 8 The screen that follows displays the results of each extension If satisfied with the results click Return to Extensions Phone Settings This tool allows you to modify a phone s keys It includes support for all Aastra model phones It includes support for Aastra phones running firmware version 1 4 2 1081 Buttons Save Changes Save changes but does not re
20. Built in Music on Hold Call Queuing for Inbound Calls Remote Extensions Browser based Administration Branch Offices a Full Featured Router Entering System Information The system is configured by entering information into the appropriate fields on the menu screens External data sources such as CSV files or network scans can optionally be used to enter extension data Some fields are populated with data that is entered other fields are completed by selecting from data presented in a drop down menu Drop down menus are populated by completing information in other sections of the system To simplify system setup it is recommended that information be entered in the following order Extensions Groups Menus Providers Entering information in this sequence will reduce the time it takes to up the system Extensions will be populated in the drop down menus for creating groups Copyright IPitomy Communication LLC 3 0007VRF Groups and extensions will be populated for creating automated attendant menu routing Destinations will be populated for use in setting up providers and hardware trunks Previous Next Advanced System General Settings Forwarding Settings Name Extension 500 Unconditional Disabled o Number s0 189 PSTN Number Email L Sinti ade E Busy Disabled v PIN 500 e ee talc Ring Time 32 No Answer Disabled v Call Group 1 189 ja gt LESIN NGGI Pickup Grou
21. By default the IP address used by IP1000 s router for local network is 192 168 1 1 The devices including PC IP phones and other network devices will get IP address from IP1000 s DHCP server and those IP addresses will be 192 168 1 xxx To connect to IP1000 by PC in local network for changing system settings or monitoring system s status login to IP1000 with IP address 192 168 1 1 The public IP address used for IP1000 to connect to Internet can also be viewed from IP1000 s web management pages CG a Mode Internet N SD iji FAX mM i Ethernot Switch peeslevereeee iene Setup PC ee PX LAN VoIP Phones EM SET SEM Sea Service Providers In order to provision the IP1000 it is necessary to know the type of Service Providers being used Carrier and SIP are the most common service providers Carriers provide Plain Old Telephone Service POTS SIP Providers route voice calls over the Internet This is called voice over Internet protocol or VoIP Copyright O IPitomy Communication LLC 10 0007 VRF As part of the installation it will be important to know the Name of Providers Type of Service Provided i e POTS or SIP Phone Numbers Associated with the Service Password and Login Information for SIP Service Record this information on the IP1000 Installation Worksheet Copyright O IPitomy Communication LLC 11 0007 VRF System Administration About the Administration Menu lt Networking
22. CODECs compress voice packets differently G 711 is the most common and highest quality but consumes the most bandwidth G 729 requires license fees to use in conjunction with the IPitomy 1000 services like voicemail conferencing and music on hold Voicemail Settings Manages voicemail messaging and routing Calling Permissions Defines types of calls that can be originated received and some advanced options like park and record calls Auto Discovery This network discovery tool identifies phones and other devices connected to the network and allows you to remotely configure networked phones Command Selected View Select all None Invert To Set Configuration Server Advanced Filter Settings Factory Default Configure amp Restart Advanced Scan Settings O n ee an Restart Assign Configure amp Restart Advanced Settings Active Filter Type O Assigned Device Status MAC Address IP None Aastra 430i Online 000850031F70 192 168 2 113 None vw O Aastra 4801 Online 00085D031F83 192 168 2 138 None v O Aastra 4801 Online 000850034186 192 168 2 100 None v 0 Aastra 430i Online 00085D0341ED 192 168 2 111 None v O Aastra 4801 Online 00085D0342C2 192 168 2 104 None vw Q Aastra 91331 Online 192 168 2 126 Y Extension 507 Es O Extension 502 vw Aastra 551 Using Local PBX Not Using Local PBX Assigned gt Not Assigned gt Toolbar Edit Selected Button Function Commands Phone
23. DHCP v Optional Settings required by some Internet Service Providers Host Name Domain Name MTU Auto Size 1500 Router IP IP Address 192 Jhe Jh Jho Subnet Mask 255 255 255 0 DHCP Server Setting DHCP Server O Enabled Disabled Start IP Address 192 168 1 100 Maximum Number of Users 50 IP Address Range 192 168 1 100 149 Client Lease Time o minutes 0 means one day Static DNS 1 l Static DNS 2 l Static DNS 3 l ie Wins ik L Setting Internet Connection Type The IP1000 supports six connection types Automatic Configuration DHCP Static IP PPPOE PPTP L2TP and Telstra Cable Each setup screen and available features will differ depending on what kind of connection type you select Automatic Configuration DHCP By default the IP1000 s Internet Connection Type is set to Automatic Configuration DHCP and it should be used only if your ISP supports DHCP or you are connecting through a dynamic IP address Static IP If a permanent IP address is provided then select Static IP And settings for following network attributes are required Contact service provide or the network administrator for any Information missed o Internet IP Address Normally the static IP address is a public IP address provided by service provider it is used for connecting to Internet If it is a local IP address assigned by
24. Internet MAC Address This is the IP1000 s MAC address Host Name The Host Name entered when set TCP IP Settings screen Domain Name The Domain Name entered when set TCP IP Settings screen Internet Connection Connection Type This indicates the type of Internet connection you are using For dial up style connections such as PPPoE or PPTP there is a Connect button to re establish the Internet connection if there is no connection Copyright IPitomy Communication LLC Interface This indicates the Internet connection of the IP PBX up or down IP Address Show IP1000 s Internet IP address Subnet Mask and Default Gateway The IP PBX s Subnet Mask and Default Gateway address are displayed here for DHCP and static IP connections DNS1 3 Show the DNS Domain Name System IP addresses currently used by the IP1000 38 0007VRF MTU Show the MTU Maximum Transmission Unit setting for the IP1000 P Release It is available for a DHCP connection click this button to release the current IP address got from DHCP server IP Renew It is available for a DHCP connection click this button to release the current IP address and get a new IP address from DHCP server Local Network Local Network Local MAC Address 00 C0 02 40 48 56 Router IP Address 192 168 1 1 Subnet Mask 255 255 255 0 DHCP Server DHCP Server Enable Start IP Address 192 168 1 100 End IP Address 192 168 1 149
25. To simplify the provisioning process a list of SIP providers and their settings are below If the provider needed is not contained on this list contact an IPitomy Service Representative at 941 306 2200 Copyright IPitomy Communication LLC 46 0007VRF Add a New SIP Provider 1 a o e amp NM Click on Providers and SIP Providers The SIP Providers landing page will appear Click on Add Provider The Edit SIP Providers page appears Assign a Name to the SIP Provider Select the User Type associated with the SIP Provider Select DTMF Mode associated with the SIP Provider Copyright IPitomy Communication LLC 47 0007VRF 6 For the Host enter the domain or IP address associated with the SIP Provider 7 Select the Register option needed for the SIP Provider Yes automatically registers with provided settings No Doesn t register Custom Allows for any special registration rules needed for the SIP provider 8 Select Authentication Mode for the SIP Provider Yes automatically generates based upon provided settings No Doesn t use authentication for the SIP Provider Custom Allows for any special authentication rules needed for the SIP provider 9 Enter User Name associated with the SIP Provider 10 Enter the Secret password for the SIP Provider 11 Set the Call Limit number of lines for the SIP Provider 12 Set the Dial Prefix if it is required by the SIP Provider 13 Set the A
26. a None v O d None v o oO o o None v F g O O None v D O E o None v o o None v O O None v C O O None v O O None v o g O O None v O LJ None v o None v id a E O None v o O o Advanced Settings Save Changes Save amp Restart Phone Exit Phone Type Itis necessary to enter the MAC address of each telephone The telephones have a barcode with the MAC ID printed on them The phone type is a drop down list for selecting which IP phone hardware is being used on the extension IPitomy supports Aastra and Polycom phones and will be adding additional phone types in the future When the phone type is selected another configuration option is available to program the button mapping of each telephone model The IPitomy 1000 supports a variety of pre programmed buttons like BLF park voicemail as well as speed dial buttons Each phone can be configured for its own unique set of buttons Phone MAC All of the IP phones have a MAC Address The MAC ID identifies the piece of equipment for configuration The auto configuration features of IPitomy rely on the MAC address to load the proper configuration files into the telephone when changes are made in the Web based interface The configuration files are stored on the IPitomy 1000 and used when the phone powers back on after a power down cycle If the configuration files have been updated when the phone powers back on a new configuration is loaded into the phone When the new configuration
27. access to perform functions such as videoconferencing or online gaming Some Internet applications may not require any forwarding When the types of requests for configured applications are received via Internet IP 1000 will forward those requests to the appropriate servers computers Before using forwarding assigning static IP addresses to the designated servers use the DHCP Reservation feature on the Networking TCP IP Settings screen is recommended If you need to forward all ports to one PC using DMZ is recommended Port Range Forwarding To add an application complete the following fields Application Name Enter the name of the application Start End Port Enter the number or range of port s used by the server or Internet application Check with the Internet application documentation for more information Protocol Select the protocol TCP or UDP or select Both To IP Address Enter the IP address of the server that allows Internet users to access Enabled Click the Enabled checkbox to enable the applications you have defined This is disabled unchecked by default Copyright IPitomy Communication LLC 28 0007VRF Port Range Application Name Triggered Range Forwarded Range Enabled dialpad 51200 151201 51200 51201 O paltalk 2090 2091 2090 2091 O quicktime 554 554 6
28. and 6 FXO ports Each analog port uses SIP protocol to register to the SIP proxy server embedded in IP1000 SIP Settings Sip Proxy Port 5060 Regist Expire 140 sec Sip Port 5060 Rtp Port 110000 Sip Tos i Voice Tos 1176 This screen lets you configure the SIP server and the related parameters that the analog ports will register to The SIP server address is the same gateway address of IP PBX so you don t need to specify the SIP server address Proxy Port The port used for initiating connections to the SIP server the default port number is 5060 Regist Expire It is a timer for monitoring the registration to embedded SIP proxy server in IP1000 When connection is idle for over the Register Expire time the connection will be terminated automatically The default value for this item is 120 seconds SIP Port The UDP port number that the analog ports use for incoming call setup request The default value is 5060 RTP Port The base UDP port that the analog ports uses for transmitting RTP and RTCP packets The analog ports use a block of port numbers for sending receiving RTP and RTCP packets from this port number The default value is 10000 SIP TOS TOS field in IP header used in outgoing SIP packets The default value is 7 Voice TOS TOS field in IP header used in outgoing RTP RTCP packets The default value is 176 Copyright IPitomy Communication LLC 40 0007VRF Voice
29. answer calls to this extension Create a Pickup Group This number must match the Call Group number s It defines the Call Group Numbers this extension can pickup remotely by pressing 99 Click Apply Schedule When an extension is created a schedule destination is created This schedule is not activated until the Apply Schedule box is selected When it is selected you can setup a schedule for this extension by selecting Schedule under the Destinations Menu and clicking on the schedule for that extension Extension schedules will appear with the name of the extension e g Extension 123 would appear as ext_123 See the Schedules section of this guide for more information Forward Settings The forwarding settings are made to be very user friendly The settings may be modified from the Smart Personal Console changed from your telephone extension or changed remotely from any telephone including cell phones using the touch tone key pad Forward settings routes calls to a different destination These settings can be Unconditional Always route calls to a specific destination Busy Route calls to a specific destination when the extension is in use or do not disturb is selected No Answer Route calls to a specific destination when a call is not answered Unavailable Route calls to a specific destination when a phone is turned off is not registered with the system or has reached lts call limit as set In
30. either hear o Ringing The phone continues to ring while the caller is waiting o Music on Hold The caller hears music while waiting for a group member to pick up the call Queue Dial String Queue Dial String is an advanced group setting reserved for IPitomy administrative support This field should not be populated Edit an Existing Group 1 Click on Destinations and Groups The Groups page will appear 2 Select a Group by clicking on the Group Name or 2 Edit 3 Make changes to the Group 4 Click Save Changes 5 Click Apply Changes when ready to implement changes to the system Delete a Group 1 Click on Destinations and Groups The Groups page will appear 2 Click E Delete The Group will be removed Menus Menus direct callers to destinations within a business A menu can route a caller to a destination once a number on a key pad has been pressed A menu prompt tells a caller what number to press to get to a desired destination Menus can also be used to provide information to callers like driving directions etc Copyright O IPitomy Communication LLC 73 0007 VRF Menu Examples A business can create a variety of different menus to direct calling traffic through a business Some common menu examples are defined for a business with the departments and people listed below Edit Menu 7 Name Pao Menu Number dial to go to 876 menu l J Menu Prompt greeting main optimal x 2
31. extensions and the Public Switched Telephone Network Public Switched Telephone Network PSTN This is the global circuit switched telephone network It is similar to the Internet However on the Internet packets of data are sent and received using Internet protocol over a network Router A networking device that connects multiple networks together such as a local network and the Internet Server Any computer in a network that provides users access to files printing communications etc Session Initiation Protocol SIP A signaling protocol that establishes data sessions For example when making a call from one extension to another on a VoIP phone system SIP sets up the call and creates the connection between the two extensions Smart Operator Console SOC This is a Web based and intuitive attendant station It graphically depicts call traffic and with the click of a mouse allows a user to manage this traffic by transferring calls placing callers on a park slot and or putting a caller into an existing conference Smart Personal Console SPC This user friendly Web page gives a person the ability to set basic phone features e g mailbox settings and call forwarding from anywhere Switch Software used to bridge a public switched telephone network and voice over Internet The switch performs call control functions such as protocol conversion authorization and other administrative operations Uninterruptib
32. file is loaded the settings on the phone take priority and will be kept in tact during the upgrade Note that at this time only Aastra phones require and utilize the MAC address in the phone settings Copyright O IPitomy Communication LLC 67 0007 VRF CODEC Permissions Allow CODECs These transmission speeds are delivered by the service provider and automatically register in the extension through the system These extension defaults should not be changed Voicemail Settings These settings manage voicemail messaging and routing When a voicemail box is created with an extension it is not possible to change the voicemail box in the extension screen O Attach to Email Send a voicemail message to an email address by attaching it to an email message as an audio file Wav Delete After Emailing Delete the voicemail after it has been emailed to the email address provided for the extension in General Settings Turn Old After Emailing Turns all voicemail in the voicemail box old so the message waiting light will not be turned on Say Caller ID State Caller ID prior to playback of the message Allow Review Allow callers to review a message after it has been played Allow Operator Allow pressing 0 during the voicemail greeting to reach the system wide operator Play Envelope Message Play caller ID and time of call prior to audio version of a message delivered through email Delete Email After
33. ll Providers Destinations kt Call Routing PBX Setup tt Reporting IP1000 s online administration makes it simple to meet the demands of a frequently changing business It is also designed to be quick to setup and install The Administration Menu is located in the Navigation Bar to the left of the page This menu contains the administration pages used to configure the system The Administration Menu is divided into six sections To navigate to an Administration Page click on the menu section and page to be changed Networking Networking setup consists of network configuration settings Providers Providers are sources of PSTN and VoIP connectivity Providers are the lines that handle all incoming and outgoing calls All VoIP providers will be setup here DID numbers are also entered here Destinations Destinations are extensions groups of extensions automated attendants menus conferences and voicemail Destinations are places where calls get routed to in the system Call Routing Routing sends callers to specific inbound destinations within the system and routing outbound callers over specific outbound routes like local long distance international and emergency PBX Setup System settings allow global configuration settings for system applications like PBX timers voice messaging settings Reporting The system displays usage reports diagnostic information and monitors system activity Each Online Adm
34. name of the application External Port Enter the external port number used by the server or Internet application Check the Internet application documentation for more information Internal Port Enter the internal port number used by the server or Internet application Check the Internet application documentation for more information Protocol Select the protocol TCP or UDP or select Both To IP Address Enter the IP address of the server that should receive the requests Enabled Click the Enabled checkbox to enable the applications you have defined Copyright O IPitomy Communication LLC 27 0007VRF Application Port Range Forwarding Application Name Start End Port Protocol To IP Address Enabled to rce iw 1921681 0 o to TCP 192 168 1 0 O to TCP v 192 168 1 0 O to TCP v 192 168 1 0 O to TCP v 192 168 1 0 O to TCP v 192 168 1 0 O to TCP v 192 168 1 0 O to TCP v 192 168 1 0 O to TCP w 192 168 1 0 O to TCP v 192 168 1 0 O Application screen sets up public services on local network such as web servers ftp servers e mail servers or other specialized Internet applications Specialized Internet applications are any applications that use Internet
35. settings and reset them to its factory defaults click the Restore Factory Defaults button Firmware Upgrade Firmware Upgrade Please Select a File to Upgrade Start to Upgrade The Firmware Upgrade screen allows you to upgrade the IP1000 s firmware Please Select a File to Upgrade Enter the name of the new firmware file or click the Browse button to find this file Start to Upgrade After the appropriate file is selected click this button and follow the on screen instructions to perform firmware upgrading Status The Status screen displays information about the Routing function in the IP1000 and its current settings The on screen information will vary depending on the Internet Connection Type selected on the TCP IP Settings screen Copyright O IPitomy Communication LLC 37 0007 VRF Router Information Firmware Version Current Time Internet MAC Address Host Name Domain Name Internet Connection Connection Type Interface IP Address Subnet Mask Default Gateway DNS1 DNS2 DNS3 MTU DHCP Lease Time IP Release 0 00 10 2007 04 09 02 34 22 00 c0 02 40 a8 57 Automatic Configuration DHCP Up 172 31 101 2 255 255 255 0 172 31 101 250 172 31 101 239 Auto 2 Days 17 Hours 45 Min 44 Sec D Dane IP Renew Router Information Firmware Version This shows version number of the IP1000 s firmware Current Time This shows the time set on the IP1000
36. the dynamically assigned IP address by IP1000 After the Client Lease Time expires the assigned IP address will be released and be assigned with a new dynamic IP address The default value is 0 minutes which means one day Static DNS 1 3 The Domain Name System DNS is how the Internet translates domain or website names into Internet addresses or URLs Service providers should provide at least one DNS Server IP Address to each user WINS The Windows Internet Naming Service WINS converts NetBIOS names to IP addresses If a WINS server is used enter the servers IP address here otherwise leave this field blank DDNS The IP1000 offers a Dynamic Domain Name System DDNS feature DDNS assigns a fixed host name and a domain name to a dynamic Internet IP address It is useful when users are hosting their own website FTP server or other server behind the IP1000 Before using this service it is required to sign up DDNS service at one of two DDNS service providers such as DynDNS org or TZO com Default setting is Disabled DDNS Service Disabled Y DynDNS orq TZO com Disabled DDNS Service Select the DDNS service provider from the drop down menu There are two options in the menu DynDNS org and TZO com The features available on the DDNS screen will vary depending on which DDNS service provider is used Copyright O IPitomy Communication LLC 18 0007 VRF DynDNS org Password System Oo
37. the network administrator the router function in IP1000 may need to be disabled o Subnet Mask The subnet mask Information should be provided along with IP address o Default Gateway The IP address for the default network gateway it is the information service provider should provide o DNS 1 3 Service provider will provide at least IP address for one DNS Domain Name System server At most three DNS servers can be set PPPoE Some DSL service providers use PPPoE Point to Point Protocol over Copyright IPitomy Communication LLC 15 0007VRF Ethernet to establish Internet connections for end users If DSL connection to Internet is using check service provider for the connection provisioning type Enable it if PPPoE is used o User Name and Password Enter the user name and password provided by service provider User name and password will be used for authentication while establishing PPPoE connection o Max Idle Time and Connect on Demand If the connection stay inactive for over a specific period time Max Idle Time the PPPoE connection may be cut off Assign 0 to Max Idle Time field will always keep the connection no matter it is active or not If Internet connection has been terminated due to inactivity automatic re establishment for Internet connection will be invoked by any attempt of access to Internet if the Connect on Demand field is checked o Keep Alive and Redial Period If Keep Alive is
38. the system System Default The system default destination is the weakest precedent The provider levels and the specific numbers being routed follow in precedent When the stronger precedent is set to default it will follow the weaker precedents If the route is set to something other than default it will override the weaker precedents For example if a user selects default for a phone numbers incoming destination and the provider of that phone number is a SIP provider when that number is called from the PSTN it will route to the default destination of the provider If the provider destination is set to default the system will route calls to the system s default incoming destination If the provider had a destination other than the system default the call would route to that destination rather than the system default If the particular phone number is set to a destination other than default the system will route a call to that destination rather than the provider or system defaults The IPitomy 1000 allows for flexible routing arrangements Calls can initially be routed to a Menu Schedule Extension or Group Establishing Incoming Routing sets the default destination for all calls Copyright IPitomy Communication LLC 85 0007VRF Default Incoming Destination None N Extension 301 Extension 302 Conference Room 1 Conference Room 2 Congestion Hangup Menu New Test Menu Night Menu Menu Lunch Menu Menu Holiday Menu R
39. to which the call is going Trunk The phone number the call came in on Duration The length of the call in hours minutes and seconds Status A description of what happened to the call once it reached its destination e g Not Answered Disconnected or Successful To access the CDR Reports click Reporting and Reports The CDR Report will appear Copyright IPitomy Communication LLC 96 0007VRF CurrentWeek Y Export Log 1234567891011 gt Last DateTime _ From 2007 09 10 10 11 07 2 2007 09 10 10 10 47 2225 2007 09 10 10 10 40 7225 2007 09 10 10 01 33 2221 2007 09 10 10 01 09 221 2007 09 10 09 46 17 272 2007 09 10 09 44 03 unknown 2007 09 10 09 42 26 2207 2007 09 10 09 09 16 2222 2007 09 09 19 26 44 7745717101 2007 09 09 19 25 27 7745717101 2007 09 09 15 53 14 2222 2007 09 09 15 5233 2232 2007 09 09 14 55 46 2222 2007 09 09 14 00 14 3413062200 2007 09 09 13 55 51 22 2007 09 09 1337 03 4233261791 2007 09 09 13 35 12 7232 2007 08 09 13 36 12 2223 2007 09 09 13 35 53 223 Diagnostics Support 3204935 4233146563 3204935 7708260082 4233146563 2223 4233146563 232 4233261791 Trunk SIP 2226 Zap2 SIP 2225 Zap 2 Zap 2 Zap Zap Zap i Zap 2 Zap Zap Zapi2 Zap2 Zap 1AQ Sarasota Zan Zaph2 Zap SiP 2223 Zapn 00 00 06 00 00 08 00 00 03 00 00 53 00 00 00 00 02 17 00 01 14 00 02 13 00 00 34 _ 00 00 36 00 01 05 00 09 08 00 00 28 00 00 00 00 06 48 00
40. 00 Allow Review Yes O No O WA O DTMF Mode 1fc2833 Allow Operator Yes O No O NA O User Type Fiend y gt Play Envelope Message Yes O No O NA O ne Auto Delete Voicemail in 90 Call Limit o e Can Reinvite O Yes O No O Insecure Very wv Allow Codecs Calling Permissions ITU G 711 ulaw 64Kbps US e Local Calls M ITU G 711 alaw 564Kbps E Long Distance Calls US Ica ITU G 723 1 O International Calls O 5 3 6 3 Kbps 30ms frame size E Incoming Outside Calls I ITU G 726 16 24 32 40 Kbps M Internal Calls El GSM 13 Kbps full rate 20ms frame size O as Pani a iLBC 15Kbps 20ms frame size 13 3 o S ACOA PASTES Soe Kbps 30ms frame size Allow Outgoing Intercom Paging 5 Speex 2 15 to 44 2 Kbps Oo Allow User to Forward Calls 11 LPC10 2 5 Kbps O Allow User to Record Calls E H 263 Video O Allow User to Monitor Calls 4 Allow Call Park E ls Operator o Copyright IPitomy Communication LLC 66 0007VRF Key 1 IP Tomy Save Changes Save amp Resart Phone Exit SMARTER ITOMY Advanced Settings Key Settings Aastra 480i Series Phones Type Label Value Idle Connected Incoming Outgoing Voicemail v Voicemail Y Park v Park Call O iv a ia DND v DND ic z z ca Call Pickup wv Call Pickup O g F o Fwd On w Fwd On E O O Fwd Off v Fwd Off iv Set Fwd v Set Fwd a 1
41. 02 08 00 04 13 00 00 32 00 00 31 00 00 06 answered answered no answer answered answered answered answered answered answered answered answered no answer answered answered answered answered answered answered The System Diagnostics page in the system s online administration is a utility used by IPitomy Customer Service Representatives for system diagnostics The System Diagnostics page is meant only to be used with the support of an IPitomy Customer Service Representative Monitoring The Monitoring page is a great place to quickly check the status of extensions on the system This page lists the Extensions their Status and which providers call traffic is utilizing To access the Monitoring Report click Reporting and Monitoring The Monitoring Report will appear Copyright O IPitomy Communication LLC 97 0007VRF SIP Bame usernane Most Dyn Bar ACL Port Seavus 5008 6008 Unspecified D N o varoun 1205 1205 Unspecitied D x o UNO 2207 2207 72 222 32 21 DOS 62251 OK 174 ms 6002 6007 Unspecified D N o UT 1001 1001 Unspecified pDrFaAO Kyou 2992 2932 Unspecified DOY o UNO 2204 2204 72 222 99 21 DON 5060 OK 124 m3 6006 6006 Unspecified D x o UNO 1109 1102 Unspecified DN o UNO 2206 2206 Unspecified gt wae now 2999 9299 Unspecified DOY o UNKNOWN 2205 220s Unspecified D x 0 nao 2220 2220 Unspecified D x o TIO 5001 5001 CUnspeci pra UNKNOWN 5000 5000 Unspecified D N A 0 umow
42. 1100 1100 72 222 92 21 D w 5060 OK 128 mu 2229 2223 12 222 93 21 DOY 16221 OK 171 ms 2232 2232 72 222 33 21 D N 60696 OK 141 me 2228 2228 192 168 2 104 D NM A 5060 OR 59 me 2226 1226 192 165 2 106 D N A 5060 OK 59 me 2221 2221 192 168 2 108 DON A 060 OK 60 ms 2291 2231 Unspecified DOY 0 UNA 2229 2227 Unspecified DOY o you 2229 2229 Unspecified D E AO USO 1000 1000 Unspecified DON o Tow 4008 4008 Unspecitied gt R o UNO 4007 4007 Unspecified D N o UNIDO 1224 2224 72 222 92 21 D x 060 OK 129 me 4000 4000 Unspecified D w o UNKNOW zt i 192 160 2 105 D E A 5060 OK 46 me 2225 2225 292 168 2 107 D N A 5060 OK 60 me LA_IP ivomy 12127992799 72 222 92 21 x s060 OK 102 ms vocalnet 13157594985 72 222 39 21 x 5060 OK 62 we gateway gateway Unspecified D 1 o varow 24 sip peers 12 online 21 offline Branches Bame Usernane Hose Mask Post Beatus ipitomy ipitomy 72 222 99 21 D 255 255 255 258 4569 T OK 80 me Mqoz Hgoz Unspecified D 255 255 255 255 0 tT UNKNOW China China Unspecified D 255 255 255 255 0 159 VINO eupport support Unspecified D 255 255 255 255 0 m Urmonitored 3RQ SRO Unspecified D 255 255 255 235 0 m UR MQO1 MQOL Unspecified D 255 255 255 255 0 m VINO MlantalS00 A1 Unspecified D 255 255 255 255 0 rm UN crancom crancom 72 222 33 21 D 255 255 255 255 20221 T OK 56 me Jararova Jaraso 72 222 99 21 D 295 255 255 255 4569 T OK 25 ma Greenville Gree 72 22
43. 2 for Accounts Receivable or other digits for another department Advanced Routing Functions When building an automated attendant menu all routable destinations in the system will appear in the drop down menu In addition to the destinations that are created while configuring the system there are several advanced functions that can be used from the drop down list Voicemail and Unified Messaging When an extension is created a voicemail box for that extension is also created A voicemail box allows a caller to leave a message if a person is not available at the extension When dialing into a mailbox for the first time a user must record their name and a mailbox greeting The name is used in the company s dial by name directory when selected from the auto attendant menu The greeting is played when they are not available to take a call and a caller reaches their mailbox If an email address is included in the Extension page a copy of the voicemail message will be emailed as a Wav file to the users email account This message can then be listened to on a PC Directory The system has a dial by name directory This option may be part of the automated attendant When this option is selected a caller dials the first three letters of the last first Copyright O IPitomy Communication LLC 5 0007 VRF name of the party they would like to reach Names that match these three letters are played and the caller selects the extension to
44. 2 33 21 D 255 255 255 255 4569 T OK 101 me 10 tax peers 4 online offline 1 unmonitored Channels Channel Locavion Jvave Appl icavion Dava O active channels active calls Recordings Recordings found 1 July 27 2007 at 1 04 pm by s while connected to 507 Listen Download Delete 2 July 27 2007 at 1 00 pm by s while connected to 507 Listen Download Delete Record a conversation by pressing on your phone Then check back here Check again The Recordings section allows you to o Listen to recordings o Download recordings o Delete recordings This page will display all recorded calls on the PBX Only extensions with allow call recording selected are able to use this feature Copyright O IPitomy Communication LLC 98 0007 VRF Appendices Copyright O IPitomy Communication LLC 99 0007 VRF Appendix 1 IP Telephones IPitomy 480i The Model 408i is an advanced fully featured IP screen Telephone that provides a flexible IP solution designed with interoperability and ease of use in mind IPitomy 9133i The Model 9133i is an advanced fully featured multi line IP Telephone that takes full advantage of VoIP technology by offering a flexible interoperable solution at an affordable price IPitomy 9112i The Model 9112i is a value priced basic single line IP Telephone with speakerphone offering a flexible interoperable IP solution that meets VoIP budgets for most applicati
45. 29 pkt 10ms wj g729 vad enabled disabled FXO answer_after 2 out_wait 1000 msec bat_vol 20 volt This screen is for selecting and configuring the voice codec voice parameters Codec Prefer Type Select this preferred voice codec that analog ports FXO and FXS ports used to negotiate with SIP sever for determining the voice codec Available codecs are G 711u G 711a and G 729 G711u_pkt Select this packetization time for G 711u The packetization time is the duration that the analog port samples voice signal and compresses it into a packet before sending to the remote SIP device G711u_vad Select this button to enable or disable Voice Activity Detection for G 711u This should be disabled for Asterisk application requirements G711a_pkt Select this packetization time for G 711a G711a_vad Select this button to enable or disable Voice Activity Detection for G 711a This should be disabled for Asterisk application requirements G729_pkt Select this packetization time for G 729 G729_vad Select this button to enable or disable Voice Activity Detection for G 729 This should be disabled for Asterisk application requirements FXO This portion is for configuring the FXO dial in out parameters Answer_after Input the number of rings that the FXO port will keep waiting before answering the incoming calls The default value is 2 rings Copyright O IPitomy C
46. 970 16999 O E gt o z o z 7 o o z O 3 z o z E O This screen instructs the IP1000 to watch outward data for specific port numbers The IP address of the computer that matched is remembered by IP1000 so that when the requested data returns through the IP PBX the data is sent to the proper computer by way of IP address and port mapping rules To add an application complete the following fields Application Name Enter the name of the application Triggered Range Enter the range of port numbers Check with the Internet application documentation for the port number s needed Forwarded Range Enter the range of the forwarded port numbers Check with the Internet application documentation for the port number s needed Enabled Click the Enabled checkbox to enable the applications you have defined This is disabled unchecked by default Copyright IPitomy Communication LLC 29 0007VRF DMZ O Enabled Disabled Source IP Address Any IP Address F al sl lto Destination IP Address 192 168 1 a MAC Address DHCP Client Table The DMZ screen allows one local user to be exposed to the Internet for use of a special purpose service such as Internet gaming and videoconferencing DMZ hosting forwards all the ports at the same time to one PC The Port Range Forwarding is more secure because only the configured ports are opened If DMZ hosting opens all the ports o
47. Analog Line Card 4 PSTN line connections Connect the phone lines to the RJ11 jacks at the rear of the IP1000 and start making calls These connections are single pair one line per jack Provisioning a New Hardware Trunk Provisioning a hardware trunk tells the system what phone numbers are associated with the trunk It also establishes rules for the system to follow when processing incoming and outgoing calls through this physical network connection To provision a hardware trunk Copyright IPitomy Communication LLC 45 0007VRF Status active active active active Analog5 active Analog6 active CO Provider Name Prao Outbound CallerlD 0 Default Destination Nowe A Dial Prefix 0 Dial 1 with local area O Allow Call Recording 12 Status active Dial Out Type Tone Custom Dialing Rules ine section contains numbers other than standard 7 10 11 or international codes that can be dialed from this trunk Aga Save Changes SIP Providers SIP Providers are VoIP service provider accounts or other SIP based devices that provide PSTN connectivity SIP provider accounts can have multiple phone numbers or Direct Inward Dialing numbers DIDs The individual numbers can be routed to different destinations within the system just like a trunk T1 or plain old telephone line SIP Provider settings vary widely
48. C 68 0007 VRF Allow Incoming Intercom Paging Permits a page to be heard through this extension Allow Outgoing Intercom Paging Permits a page to be made through this extension Allow User to Forward Calls Permits an extension to forward a call or voicemail message to another extension on the system a Allow User to Record Calls Permits the extension to record phone conversations Allow User to Monitor Calls Permits a user to listen to another extension s person s phone calls Allow Call Park Permits extension to park a call 3 Click on Save Changes 4 Click on Apply Changes when ready to implement changes to the system Edit an Existing Extension 1 Click on Destinations and Extensions The Extensions page will appear 2 Select an extension from the Extension Window on the page Select an Extension by clicking on the Extension Name or a Edit 3 4 Make changes to the extension 5 Click Save Changes 6 Click Apply Changes when ready to implement changes to the system Delete an Extension 1 Click on Destinations and Extensions The Extensions page will appear 2 Select an extension 3 Click amp Delete The extension will be removed from the Extensions Window on the page Groups The Group function allows incoming calls to be distributed to a group of extensions rather than just one extension Within the Group function different distributions strategies may be
49. Configurations Restore Configurations Voice Backup and Restore Backup Configurations Restore Configurations The Administration screen allows user to change the IP PBX s access settings and configure the UPnP Universal Plug and Play features as well as to backup and restore the IP PBX s configuration data Web Access Web Utility Access HTTP HyperText Transport Protocol is the communications protocol used to connect to servers on the World Wide Web HTTPS uses SSL Secured Socket Layer to encrypt transmitted data for higher security IP1000 supports two types of protocols HTTP or HTTPS for web access Remote Access Settings for this field can only be configured from LAN network Remote Management If remote access to the IP1000 from outside the local network is permitted choose Enabled Otherwise keep the default setting Disabled Copyright O IPitomy Communication LLC 34 0007 VRF Web Utility Access HTTP Hyper Text Transport Protocol is the communications protocol used to connect to servers on the World Wide Web HTTPS uses SSL Secured Socket Layer to encrypt transmitted data for higher security IP1000 supports two types of protocols HTTP or HTTPS for web access Remote Upgrade If remote upgrade from outside the local network is allowed select Enabled You must have the Remote Management feature enabled as well Otherwise keep the default setting Disabled Allow Remote IP Ad
50. Entry Enter Route Name Destination LAN IP Subnet Mask E JE Gateway Hi Interface LAN v Show Routing Table NAT If IP1000 is hosting your network s connection to the Internet select Enabled If another Router exists in front of IP1000 select Disabled When the NAT setting is disabled dynamic routing will be enabled Dynamic Routing RIP This feature enables the IP1000 to automatically adjust to physical changes in the network s layout and exchange routing tables with the other router s The IP PBX determines the network packets route based on the fewest number of hops between the source and the destination locations To use dynamic routing select Enabled Otherwise select Disabled When the NAT setting is disabled dynamic routing will be enabled Static Routing A static route is a pre determined pathway that network information must travel to reach a specific host or network Use this feature to set up a static route alter the following settings Route Entries Select the number of the static route from the drop down menu Enter Route Name Enter a name for the static route using a maximum of 25 alphanumeric characters Destination LAN IP The Destination LAN IP Address is the address of the remote network or host to which you want to assign a static route Enter the IP address of the host for which you wish to create a static r
51. IPitomy Communication LLC 30 0007 VRF Internet Access Priority Enabled Disabled Set Internet Bandwidth Manua le Kbps 1 100000 Category Applications Summary Priority Name Information Empty Internet Access Priority Select Enabled to use the QoS policy and system will allow user to setup the QoS policy Administrators can choose to manually set the Internet bandwidth or let system to determine it automatically Category There are four categories available Select one of the following Applications Online Games MAC Address Ethernet Port or Voice Device In this section you can select the bandwidth priority for a variety of applications and devices There are four levels priority High Medium Normal and Low When setting priority do not set all applications to High because this will defeat the purpose of allocating the available bandwidth Select Low for those require normal bandwidth A few attempts to establish the appropriate bandwidth priority may be required It depends on the application Applications 7 Applications Select the appropriate application If you select Add a New Application follow the Add a New Application Instructions 7 Priority Select the appropriate priority High Medium Normal or Low Add a New Application Copyright IPitomy Communication LLC 31 0007VRF Applications v Applications EEEE y Enter a Name
52. Internet access for the PCs you listed on the screen Decide the days and times you want this policy to be enforced Select the individual days during which the policy will be in effect or select Everyday Enter a range of hours and minutes during which the policy will be in effect or select 24 Hours To block websites with specific URL addresses enter URL address in a separate field next to Website Blocking To block websites using specific keywords enter each keyword in a separate field next to Website Blocking To filter access to various services over the Internet choose the access to be blocked such as FTP or Telnet Up to three kinds of access methods can be blocked per each policy From the Applications list select the applications to be blocked Then click the gt gt move right button to move it to the Blocked List To remove an application from the Blocked List select it and click the lt lt move left button To add an application to block or to edit a service s settings enter the application s name and its range in the Port Range fields select its protocol from the Protocol drop down menu Then click the Add button To modify a service select it from the Application list Then click the Delete button Click the Save Settings button to save the policy s settings Copyright O IPitomy Communication LLC 26 0007 VRF Application Forwarding Single Port Single Port Forwarding
53. ber of seconds required between fresh network scans If you attempt to scan the network more often than this you only get results stored from a previous scan Maximum wait Maximum number of seconds to wait for all packets to return Packet Count Number of packets to send TX Interval Transmission interval between packets Only meaningful when Packet Count is greater than 1 Minimum allowed value is 0 2 Batch Size Divide scanning range into batch jobs Jobs are run sequentially Each job will have at most lt Batch Size gt pings running in parallel at a time The special value 255 means run all pings as one big job Network Network address with last octet reserved for From and To range Example 192 168 1 x From Start number for last octet of network address To End number for last octet of network address Send Wakeup ping before Survey Ping if Some devices are slow to respond to the first ping they receive but have faster response times afterwards Copyright O IPitomy Communication LLC 55 0007VRF Port 80 Ping Wait Maximum seconds to wait for basic phone web interface to signal that it is alive Rarely used Command Wait Maximum seconds to wait for most commands User Password Phone s Web User Name amp Password may have to be specified if the phone is not using factory default settings for these items When these fields are blank A
54. dress If allow remote IP address from outside the local network is allowed select Any IP Address If administrators want to specify an external IP address or a range of IP addresses then select the second option and complete the fields provided Remote Management Port Enter the port number that will be open to outside access UPnP Universal Plug and Play UPnP allows Windows system to automatically configure the IP PBX for various Internet applications such as gaming and videoconferencing UPnP To use UPnP keep the default setting Enabled Otherwise select Disabled Allow Users to Configure Select Enabled if users are allowed to configure manually while using the UPnP feature Otherwise keep the default setting Disabled Allow Users to Disable Internet Access Select Enabled if users are allowed to configure to prohibit all Internet connections Otherwise keep the default setting Disabled Backup and Restore Backup Configurations To back up the IP1000 network configuration settings click this button and follow the on screen instructions Restore Configurations To restore the IP1000 network configuration settings click this button and follow the on screen instructions You must have previously backed up the IP1000 network configuration settings Voice Backup and Restore Backup Configurations To back up the IP1000 PBX configuration settings click this button and follow the on scr
55. e select Manual and enter the value desired in the Size field MTU value should be in the range from 1200 to 1500 Normally the value 1492 is used The default is Auto which allows the system to select the best MTU for your Internet connection Router IP The local IP address and Subnet Mask are shown here In most cases keeping the defaults is recommended P Address The default value is 192 168 1 1 Subnet Mask The default Subnet Mask is 255 255 255 0 DHCP Server Setting The IP1000 can be used as a Dynamic Host Configuration Protocol DHCP server hence no router device is required DHCP server automatically assigns an IP address to each computer or network equipment in a local network It is highly recommended to utilize IP1000 s DHCP server function DHCP Server By Factory default DHCP is enabled Start IP Address Enter an initial IP address for the DHCP server to start with when assigning IP addresses Because the default local IP address for the IP1000 is 192 168 1 1 the Start IP Address must be one between 192 168 1 2 and Copyright IPitomy Communication LLC 17 0007VRF 192 168 1 254 The default Start IP Address is 192 168 1 100 Minimum Number of Users The maximum number of IP addresses that allow the DHCP server to assign to This number cannot exceed 253 The default number is 50 Client Lease Time The Client Lease Time is the amount of time a network device will be allowed to use
56. e Administrative Settings for the system User Name Password and Time Zone Edit General 1 Settings Click on PBX Setup and General The General System Setup page will appear Enter an Administrative User Name Enter an Administrative Password Re enter the Password Select a Time Zone from the drop down box provided Select a System Operator Destination This is the destination that people will go to when pressing 0 while in a voicemail box if Allow Operator is enabled on a voicemail box Copyright IPitomy Communication LLC 88 0007VRF 7 Select Mailbox Exit destination this is the destination calls will be routed to when leaving a voicemail box 8 Select Directory Type this is the type of directory to use for the Directory destination 9 Click on Save Changes 10 Click on Apply Changes when ready to implement changes to the system Database The IPitomy 1000 is like a computer in that information can be stored in the system or backed up in case it goes down For additional protection the system also allows a copy of the system setup to be stored in an external source like a computer or CD The Database section of online administration manages the process of downloading and storing copies of the system setup to the system itself or an external source Backing Up a Copy of the System s Setup The system can be backed up to an internal database or to an external source like a computer or CD
57. e Changes Click Apply Changes when ready to implement these changes to the system Music on Hold In a busy business it is sometimes necessary to place callers on hold Playing music while a caller waits can make this time more pleasant Music files must be in MP3 format Systems Default Music on Hold moh Set Default Add New Name Play Mode Random Action moh files no Add New Music Files 1 Click PBX Setup and Music on Hold The Music on Hold page will appear 2 Click Add New The Edit Music on Hold Page will appear 3 Name the music play list 2 Set Random to Yes or No If the music file is to play randomly select Yes If it is to play sequentially with files that already exist then select No Copyright O IPitomy Communication LLC 94 0007 VRF Click Save Changes 4 Select Browse and locate the music file to be uploaded Open the file using the operating system The file will appear in the Load This Music File Window 6 Click on Upload File The file will appear under the play list of which it was uploaded too 1 Create a Playlist save playlist before uploading music files Name prh Random Yes Ono Save Changes 2 Upload Music Files Browse _ Upload File o Music Files on Server Actions moh_1 raw Edit Existing Music Files 1 5 6 Click PBX Setup and Music on Hold The Music on Hold page will appear Select a music file from th
58. e Music on Hold Main page Select a play list by clicking on the play list Name or 2 Edit Change the Name Random Setting Load a New File or Delete the existing files Click Save Changes Click Apply Changes Delete a Play list 1 2 3 Click PBX Setup and Music on Hold The Music on Hold page will appear Select a Music on Hold play list Click 9 Delete The play list will be deleted from the list Note if the individual music files aren t deleted from inside the play list the music files will be generated inside the next play list created Setting Music on Hold 1 Click PBX Setup and Music on Hold The Music on Hold page will appear Select your default Music on Hold play list from the dropdown menu Click Set System Default Click Apply Changes Copyright O IPitomy Communication LLC 95 0007 VRF Feature Codes Found in the PBX Setup section of online administration the IPitomy 1000 provides a set of system feature codes These codes allow system users to manually manage calls from an extension To access these feature codes Click PBX Setup and Feature Codes The Feature Code Chart will appear Note that the feature descriptions in online administration can be found by sliding a mouse over the next to the feature code Services Feature Code Description Personal 923 Provides access to personal voicemail Voicemail Voicemail 924 Provides access t
59. e day that there are extremely high call volumes and the team might need to alleviate the problem of loading one Representative with all of the calls In this case the company might set a Fewest Recent ring strategy which sends a call to the Sales Representative that has received the smallest number of recent calls If the Customer Service team is missing a team member their calls might be set to Ring All so that the first available Representative can take a call from a customer Menu Example 2 Regional Sales This menu example allows the business to direct callers to regional sales groups once the Sales destination has been selected from the main menu Then through Menu 2 routes callers to Representatives by the region of the country they are calling from Menu 1 Sales Destination Menu 2 Customer Service Destination Group 2 Office Manager Destination Ext 113 Menu 2 New York Destination Ext 123 Cathy Caldwell Florida Destination Ext 124 David Dawson California Destination Ext 125 Susan Smith Arizona Destination Ext 126 Robert Reed The menu prompt for this menu and group arrangement would read as follows Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring harnesses If you know the extension of the party you would like to reach you may dial it at any time For Sales press 1 Customer Service press 2 Accounting press 3
60. e ei hae ti da 83 Call Routing sini Seek hi Rela a RAs Sad Seed Sea eee 85 Incoming ROUTING ciniadneiie ian idan ie a a hie ade Ae te 85 Outgoing Routing sie ewe Aad i el eee Meee heat 86 PBX Se tU echa rt hee E hae ths al oh Cah ll De al O Mu int ad Do Sala O oe obs ba 88 Genetalys tiitn ed O ele hat ae ee eel eee 88 Database ino ii ic 89 A raa O a E a eee 90 Session Initiation Protocol SIP Settings ooooonnicninnnnonncnnnnonnconconcancan nc nrcrnnnrnrc rn 92 Prompts isinin A ee eee ae 93 MUSIC on Old boi das Belge 94 Feature CodeS kanuni ai en alae nid ana died ia EASA Eaa Ca EEEa Eiaa 96 NA 96 ROO Sii ta Agent Aner 96 CDRIReports est tte E EA loa dl ot a ta a do a o A ES Ei eee a 96 DIAGNOSIS ci AAA 97 Monitor Gui nio 97 Append CES aiii cugeedestcecacestuecesestensessctunsesscteehvenctayevdeadaesesbaderscauadeevequuredancedtecsnueeees 99 Appendix TIP Telephone iia 100 IPitOmMy AM A a e ea ene de lid 100 IPitOMy DB ti AR Ads di db lab ia 100 IPitomy 911 21 A OR 100 IPitoMmy ABOU Ta li ld dia 101 A a EA tat Ah aa take 101 IPItOMY 5i taa ta 101 IPitOMY Vii aa 102 PONY MERA al a 102 AO aO M a all at cias 102 IPitO ray OM o e e Ol Ono te Udo 103 CounterPath eyeBeam 4S Bnd KA ite iO ve Aisa Gu oSedicie ia banana NA a 103 Whatis a Softphone 2 ii ti sod secticee A ns 103 X Lite 3 0 Free SOMPMOMN Cie tri ir 103 eyeBeam 1 5 Pricing available at www counterpath COM eccseceeceeetesereeeeteeteeeeentteae
61. e one touch feature keys and XML based programs Copyright IPitomy Communication LLC 101 0007VRF IPitomy 57i The 57i from lPitomy offers powerful features and flexibility in a standards based carrier grade advanced level expandable IP telephone With a sleek and elegant design large 144 x 128 pixel graphical backlit LCD display and 6 dynamic context sensitive softkeys the 57i is fully interoperable with leading IP Telephony platforms offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously Part of the IPitomy family of IP telephones the 57i is ideally suited for executives and heavy telephone users who require more one touch feature keys and a large screen to take full advantage of XML based programs IPitomy 57i CT The 57i CT from IPitomy offers powerful features and flexibility in a standards based carrier grade advanced level expandable IP telephone that includes an integrated WDCT cordless mobility handset for coverage up to 300 000 sq ft With a sleek and elegant design large 144 x 128 pixel graphical backlit LCD display and 6 dynamic context sensitive softkeys the 57i CT base unit is fully interoperable with leading IP Telephony platforms offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously Part of the IPitomy family of IP telephones the 57i CT is ideally suited for executives heavy telephone users who require mor
62. e one touch feature keys and a large screen to take full advantage of XML based programs and mobile warehouse support and retail staff IPitomy 536M The 536M expansion module is designed to increase the power and flexibility of the 5i Series SIP telephones Up to three modules can be used with the 55i 57i or 57i CT telephone to create a powerful feature rich console option The 536M shares power and signaling with the phone eliminating the need for additional wiring Designed for receptionists administrative assistants call center agents power users and executives who need to monitor and manage a large volume of calls on a regular basis the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments Copyright IPitomy Communication LLC 102 0007VRF IPitomy 560M The 560M expansion module is designed to increase the power and flexibility of the 5i Series SIP telephones Up to three modules can be used with the 57i or 57i CT telephone to create a powerful feature rich console option The 560M shares power and signaling with the phone eliminating the need for additional wiring Designed for receptionists administrative assistants call center agents power users and executives who need to monitor and manage a large volume of calls on a regular basis the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments Detailed information regarding these phones including
63. e voicemail box 2 Set the from address for the email address you would like the attached voicemail to be sent from 3 Voicemail Server can either be Loc local or Ext External Local internal PBX mail server External an external mail server such as smtp ipitomy com 4 Authentication Required can either be Yes or No Yes authentication is required for this mail server No authentication is not required for this mail server 5 User Name user name required for authentication 6 Password password for authentication that is associated with the above user name 7 Click on Save Changes 8 Click on Apply Changes when ready to implement the changes to the system For external mail servers please check with your ISP or hosting provider for their required settings Copyright IPitomy Communication LLC 91 0007VRF There is no guarantee that an external mail server will work some ISP s or hosts may have mail filters and could block a message Advanced Settings Allow Review Allows users to review a message after it has been played Allow Operator Allows people calling this mailbox to press 0 to go to the system operator destination Voicemail Archive Download Creates a backup of all user Voicemail messages message envelopes and greeting files The backup file is downloaded to your computer Erase Deletes all user Voicemail data on the PBX including personal greetings
64. ecrease User Volume voice volume from your phone 9 Increase User Volume voice volume from your phone 8 Exit Menu terminate volume adjusting input Voicemail There are two places in the system that will allow the management of a voicemail box Voicemail boxes associated with an extension are automatically created when an extension is created and can be administered from the Advanced Settings section of the Extension Voicemail boxes that do not have an extension associated with them are administered as a destination independently Voicemail boxes not associated with an extension can be used as a general mailbox for groups or for employees that do not have extensions but require a voicemail box Edit Voicemail Box Settings Mailbox 0 Name Password User E mail Attach to E mail Delate aftar email Turn Old Afer Emailing Say Caller ld Allow Renew Yes O No NA O Q Allow Operator Yes No O NA O Y Play Envelope Message Yes O No Owa O Y Auto Delete Voicemail in Save Changes Creating a Voicemail Box Without An Associated Extension 1 Click Destinations and Voicemail The Voicemail page will appear with any extensions that have already been created 2 Click Add Mailbox The Edit Voicemail page will appear go Enter the Mailbox Number Be sure to verify that the number you select is not being used for a conference extensions 901 and 902 a group or an existing extension within the o
65. een instructions Restore Configurations To restore the IP1000 PBX configuration settings for on board analog devices click this button and follow the on screen instructions You must have previously backed up the IP1000 PBX configuration settings Log The Log screen provides you with a log of all incoming and outgoing URLs or IP addresses for your Internet connection Copyright O IPitomy Communication LLC 35 0007 VRF Log O Enabled Disabled Log To access activity logs select the Enabled radio button While logging is enabled users can choose to view temporary logs Click the Disabled button to disable this function View Log To view the logs click View Log a new screen will appear with logged information shown on it Four types of logging are supported Incoming Log Outgoing Log Security Log or DHCP Client Log choose one from the Type drop down menu o Incoming Log The Incoming Log displays a temporary log of the source IP addresses and destination port numbers for the incoming Internet traffic o Outgoing Log The Outgoing Log displays a temporary log of the local IP addresses destination URLs IP addresses and service port numbers for the outgoing Internet traffic o Security Log The Security log displays the login information for the Web based Utility o DHCP Client Log The DHCP Client Log displays the LAN DHCP server status information Click the Refresh button to upda
66. enabled system will periodically check the Internet connection If the connection is down then the system will automatically re establish the connection To use this option click the radio button next to Keep Alive The Redial Period is the time period to trigger system to check the Internet connection default Redial Period is 30 seconds PPTP Point to Point Tunneling Protocol PPTP is a service that deployed in Europe and Israel only o Internet IP Address Normally the static IP address is a public IP address provided by service provider it is used for connecting to Internet This IP address must be assigned from IP provider o Subnet Mask The subnet mask Information should be provided along with IP address o Default Gateway The IP address for the default network gateway it is the information service provider should provide o User Name and Password Enter the user name and password provided by service provider User name and password will be used for authentication while establishing PPTP connection o Max Idle Time If the connection stay inactive for over a specific period time Max Idle Time the Internet connection may be cut off Assign 0 to Max Idle Time field will always keep the connection no matter it is active or not o Connect on Demand If Internet connection has been terminated due to inactivity automatic re establishment for Internet connection will be invoked by any attempt of access to Inter
67. es for the above CP tone cadence Tone On Fraction Input the CP tone sensitivity level This parameter controls the SNR and frequency offset The default value is 50 Copyright IPitomy Communication LLC 44 0007VRF High Cutoff Frequency Input the high cut off frequency that the CP tone detection will take The default value is 550 Hz Low Cutoff Frequency Input the low cut off frequency that the CP tone detection will take The default value is 260 Hz Reset Analog Reset Analog Reset Analog The Reset Analog button allows administrators to reset the analog ports including all FXS and FXO ports For some reason the analog ports may lose their connection with the SIP server in this case the user can reset the analog ports to recover the connection Providers Providers are telephone lines VoIP providers and other telecommunication resources This section of the system s online administration is where these provider resources are provisioned The system is equipped to handle two types of provider settings Hardware Trunks and SIP Providers CO Trunks Hardware trunks are associated with telephone lines that connect to the PSTN These lines process inbound and outbound communication traffic that flows over communication channels Connecting Phone Lines Before hardware trunks can be provisioned they must be connected to the system Connecting Using Internal Analog Line Cards The VB400
68. f one computer it exposes the computer to the Internet Any PC whose port is being forwarded must have its DHCP client function disabled and should have a new static IP address assigned to it because its IP address may change when using the DHCP function To use this feature select Enabled To disable DMZ hosting select Disabled Source IP Address If any IP address can be the source select Any IP Address Want to specify an IP address or a range of IP addresses as the designated source click the second radio button and enter the IP address Destination Want to specify the DMZ host by IP address select IP Address and enter the IP address Or want to specify the DMZ host by MAC address select MAC Address and enter the MAC address To retrieve this information click the DHCP Client Table button The DHCP Client Table lists computers and other devices that have been assigned IP addresses by the IP1000 The Client table is sorted by Client Name Interface IP Address MAC Address and Expired Time how much time is left for the current IP address To select a DHCP client click the Select button To retrieve the most up to date information click the Refresh button To exit this screen and return to the DMZ screen click the Close button QoS Quality of Service QoS ensures better service to high priority types of network traffic which may involve demanding and real time applications such as videoconferencing Copyright O
69. ffice These extensions are created through the add extension field at the bottom of the branch office edit page Branch extensions can be dialed directly without a prefix provided that these extensions are properly configured on the PBX for which the branch extensions are defined Branch extensions will appear in call routing drop down lists throughout the system after they are created Configuring Office 2 with branch extensions 1 Click on Destinations and Branch Offices The Branch Offices page will appear 2 Click on the branch office connection for Office 1 3 Assuming Office 1 has extensions 100 110 Enter 100 110 in the field Copyright IPitomy Communication LLC 84 0007VRF above the add button You can also enter individual extension numbers These numbers are checked against existing system extensions to insure conflicts are not created 4 Click the Add button Apply Changes 6 Verify dialing the new extensions from phones registered to Office 2 Call Routing Routing tells the system what destination to send calls to within the business lt also tells the system what provider services to use when making outbound calls Incoming Routing The Incoming Routing administration specifies system routing the service provider and DID level for incoming calls The different levels may overlap at times so it is important to understand their order of precedence Phone Number Provider how that phone number arrives at
70. formation and plan the application in advance will reduce the time it takes to install the system Most businesses will have some common communication needs The system is organized based on these common needs Icon System MO Edit main settings A Edit an extension s phone settings E Delete an item from the system O Download a file from the system Restore a file to the system Extensions Extensions are telephones A telephone can be an IP SIP telephone or a Softphone Calls are routed to an extension where people answer them In the IPitomy 1000 an extension can be located in an office or outside the office when a broadband connection is used Groups Groups are a set of extensions Once a group is created extensions can be designated members of the group This is accomplished by selecting group members from a drop down list Calls can be routed to groups by using the Group function Automated Attendant Menu To create an automated attendant use the system s Menu function The Menu function routes calls to a destination in the system like a group extension or another menu Destinations are selected from a drop down list for each corresponding key pad digit a caller must select to get to their chosen destination A Menu must have a Menu Prompt This is a recording that identifies for callers the destinations they may choose For example a Menu Prompt might offer callers the option to press 1 for Sales
71. fter applying the filters set in Advanced Filter Settings No Tip You must check the checkbox beside each item you wish to modify before issuing any commands Copyright IPitomy Communication LLC 53 0007VRF List of Devices amp Extensions The list of discovered network devices uses two sources of information o Network o PBX Database Device column lists info about the device Database info is preferred so if a device is set to a certain phone type in the database this is listed instead of the actual device type The help info question mark to the right can be hovered over to get more specific info about the device Hover your cursor over the info icon to obtain details about the networked device or phone This can be an important source of information about which phones are available for live configuration If you click refresh view more than once in a short time period the network is not re scanned The minimum time period allowed between scans is indicated under advanced scan settings Min Refresh Interval Tip The network is only scanned for new information when you click Refresh Both Refresh amp Filter Only apply whatever filters you have chosen to the displayed list Advanced Filter Settings Filtering does not change how the network scanning is performed It only limits the list of items displayed This means that if you only want to change filters it is not necessary to re scan the network Al
72. group Round Robin with memory Distributes calls to extensions consecutively one after the other Delivers a new call to the first person in the group only after the last person in the group has taken a call Remembers where the last call was taken and distributes new calls to the next extension in the rotation Least Recent Distributes a call to an extension in the group with the longest time between calls Copyright IPitomy Communication LLC 72 0007VRF Fewest Recent Distributes a call to an extension in the group that has taken the fewest recent calls Fewest Calls Distributes a call to an extension in the group that has taken the fewest total calls Random Distributes calls randomly to the group 7 Choose a Fail over Destination for the group s calls If no one in the group accepts the call this is the destination to which the call will be sent Destinations can be extensions other ring groups a menu or a voicemail box Selecting None will give the caller a fast busy 8 Define the time in which calls will timeout end the ring strategy and be sent to the fail over destination Timeout can be between 1 and 32 seconds 9 Click Save Changes 10 Click Apply Changes when ready to implement changes to the system Advanced Settings Call Ring Settings Caller Ring Settings Defines what a caller will here while they are waiting for someone to pick up a call from the call group Callers can
73. h volumes of calls during a specified period of time in this group calls may be set to ring Least Recent Using this strategy the person having answered the smallest number of recent calls would get the next incoming call Copyright IPitomy Communication LLC 71 0007 VRF Add a New Group Members Name Extension 500 Extension 501 Extension 502 E O O N Save Changes Edit Ring Group Name Riga eg Group Number to dial group 4444 10 Allow Paging with Group Number MO Ring Strategy ringall Failover Destination None va Timeout 32 Advanced None v add Extension Action 500 a 501 502 Click Destinations and Groups The Groups page will appear Click Add Group The Edit Ring Group page will appear Enter a Name for the group Enter a Group Number This number must be three or four digits in length Check Allow Paging with the Group Number if this group will need to be paged Note that only Aastra phones support this off hook paging functionality at this point Define a Ring Strategy for the group by selecting it from the drop down menu Calls can ring Ring All Ring all phones in the group Round Robin Distributes calls to extensions consecutively one after the other Delivers a new call to the first person in the group only after the last person in the group has taken a call If an extension is busy the call will automatically be routed to the next extension in the
74. he fourth number designate by the zero at the end Implementation Note 6 For the Local Network and Subnet Mask to work correctly the fourth digit in both numbers must be a 0 The zero in the Subnet Mask indicates that the network is to listen to traffic addressed to any IP address within the Local Network The Zero in the Local Network indicates that the Local Network can include an IP address with any variation of the fourth number Copyright IPitomy Communication LLC 92 0007VRF Advanced Settings Advanced SIP settings define in more detail the management of network traffic These settings are automatically provisioned when the system registers with the router In most business implementations it is not necessary to make changes to these settings Prompts A prompt or greeting can welcome a caller to the business direct them to a destination provide instructions or deliver information The IPitomy 1000 makes managing prompts easy Upload Voice Prompt 1 2 3 Click PBX Setup and Prompts The Edit Prompts page will appear Select Browse and locate the prompt file to be uploaded Open the file using the operating system The file will appear in the File Name Window Enter a Name for the File in the Description field Click on Upload File The file will appear in the Prompt Files on Server Window It will display the File Name Description and Size Click on Save Changes Click on Apply Cha
75. he longest duration of time a caller can be silent before the system considers the call complete Setting this to zero will end the voicemail recording when the caller terminates the call or connection The system maximum is 20 seconds Silence Threshold This is the amount of time that the system will wait for a response from a caller leaving a message 3 Click Save Changes 4 Click on Apply Changes when ready to implement these changes to the system Copyright O IPitomy Communication LLC 90 0007 VRF Voicemail Settings 1 Select and enter Voicemail Menu settings Play the Envelope Message This is the Time and Date of the call Say Caller ID This plays the caller s phone number when available Skip MS on Playback This is the interval in Milliseconds that voicemail will skip forward or backward on playback This number must be between 1 and 4 Maximum Failed Login Attempts This is the maximum number of times a user may try to login to a voicemail box before the system disconnects the call This number must be between 3 and 5 On Delete Play Next Message This tells the system to play the next message in queue when a message has been deleted 2 Click Save Changes 3 Click on Apply Changes when ready to implement these changes to the system Email Settings 1 Select Yes or No to allowing voicemail messages to be attached as an audio file Wav to the email address associated with th
76. he system will prompt for an Extension Number and Password Copyright IPitomy Communication LLC 106 0007VRF 4 The system will indicate if extension forwarding is Enabled or Disabled 5 Pressing 1 toggles between Enabled and Disabled 6 Pressing 2 allows the forwarding destination to be modified Advanced Settings Network Settings When installing a Softphone change the SIP Password in Network Settings to match the password created in the Softphone Account Settings The rest of these settings represent service provider permissions and identification information These other system extension defaults should not be changed Copyright IPitomy Communication LLC 107 0007VRF Appendix 2 Troubleshooting Why does my Aastra phone freeze with 100 done written on the screen The phone is attempting to access an unreachable network You need to manually change the TFTP server IP on the phone to match the PBX IP Also make sure that PBX Network Settings IP matches your actual PBX IP If it does not change it and SAVE the change Make sure that the PBX Sip IP has been properly set 1 Change the setting in PBX Setup SIP 2 Click on Apply Changes 3 Restart the phone Why did my phone restart with an old configuration after using Auto Discovery to create a new extension assign and restart the phone When you create a new extension you are taken to the Create Extensions page After you click on the Create b
77. ht click on the Softphone and select SIP Account Settings from the drop down menu 4 Click Properties The properties window for the Softphone will appear Enter a Display Name this is the name of the person or department associated with the phone 6 Create a User Name This is the extension the phone will be off of the IPitomy 1000 Be sure to use a number that is not being used by an existing extension 7 Entera Password This password will need to be the same as the one used in the IPitomy 1000 Extension Setup Add New page Enter the Extension Number in the Authorization User Name field Enter the Domain IP Address of the system to which the Softphone is to be connected 10 Click Apply Copyright O IPitomy Communication LLC 104 0007 VRF 11 12 13 14 15 16 17 18 19 20 21 22 23 Select OK The Softphone Account Settings page will close Log into the IPitomy 1000 if not already logged in Click Destinations and Extensions in the navigation bar of the system s administration menu The Extensions page will appear Click Add New The Edit Extensions page will appear Note that each new extension added automatically has a voice mailbox created Insert the Name or department associated with the extension being created Create an Extension Number for this person or department Populate the Email address for the person or extension This will allow the system to forward ema
78. iders available E 2 Click on the Name of a provider Click the Up or Down button to position the provider Calls will be routed in the order the service providers appear in the list Repeat this process until the providers are in the order calls should be routed over the available service providers Copyright O IPitomy Communication LLC 87 0007 VRF Adding a Service Provider 1 Select a service provider from the drop down box to the left of the Trunks list Click Add The service provider will appear in the list Click on the Name of the provider Click the Up or Down button to position the service provider in the list in the order calls are to be routed over this resource Deleting a Service Provider Be Qe A Click on a Service Provider in the list Click Delete Click on Save Changes Click on Apply Changes when ready to implement these changes to the system Implementation Note 5 Default Settings For Existing Routes The Outgoing Call Routes already in the IPitomy 1000 have the following default settings Route Type and route Number These default settings cannot be changed The Name of the route service provider associated with the route and the order in which service providers are selected for the route can be changed PBX Setup PBX setup is used by a System Administrator to manage system specific and system wide capabilities of the IPitomy1000 General General setup manages th
79. il messages to the address of the person at the extension Select a status from the drop down menu An extension can be Active Currently in use Disabled Not currently in use Create a voicemail PIN for the extension PIN numbers must be between 3 and 4 characters long The default setting is for the PIN to be the extension number Be sure to instruct users to change the PIN to avoid unauthorized use Enter a Ring Time This is the time in seconds that a call will ring before itis considered unanswered Ring time must be between 1 and 360 seconds in length Define a Call Limit This is the number of concurrent calls allowable at an extension The Call Limit selected must be between 0 and 9 This limit will depend on the phone being installed Create a Call Group number This number assigns this extension to a group with a similar purpose e g Sales or Customer Service Multiple call groups can be assigned to each extension by putting a comma between the group numbers The call groups also define which Pickup Groups can answer calls to this extension Create a Pickup Group This number must match the Call Group number s It defines the Call Group Numbers this extension can pickup remotely by pressing 8 Click Apply Schedule When an extension is created a schedule destination is created This schedule is not activated until the Apply Schedule box is selected When it is selected you can setup a schedule for this exten
80. ing Group Ring All Ring Group Ring Group 1 Ring Group Ring Group 2 Ring Group Ring Group 3 Ring Group Ring Group 4 Ring Group Ring Group 5 Ring Group Ring Group GSM Ring Group Ring Group WAV v trunks where use system default setting is selected l Default v Default Extension 7000 x gw220 Default v 9419552102 Extension 7000 v Save Changes Setting the Default Incoming Destination To set the Default Incoming Destination 1 Click on Call Routing and Incoming The Incoming Call Routing page will appear Select a Default Incoming Destination from the drop down box Click the Set button 4 Click the Save Changes button Defining the Service Provider Destination A service provider destination can also be defined The service provider destination acts as the default incoming destination for a particular provider To set the service provider destination 1 Select an Incoming Destination from the drop down box Click on Save Changes button Click on Apply Changes when ready to implement these changes to the system Outgoing Routing Outgoing routing tells the system what service providers certain types of calls should use The IPitomy 1000 comes with common outgoing call routes already provisioned in the system 7 digit dialing 10 digit dialing Copyright IPitomy Communication LLC 86 0007VRF 11 digit 1 dialing a International Emergency Cal
81. inistration page also contains Title Bar The Title Bar at the top of each page displays the name of the section of the Administration Menu which is currently being edited Default Values When the system is installed it automatically registers default values in many of the administration fields This simplifies the implementation process Save Changes Located in the bottom left corner of the screen this button saves changes to the page currently being administered This button must be pressed before leaving a page or changes will be lost Apply Changes To apply changes to the system you must click the Apply Changes button Located in the top right corner of the screen this button globally applies changes to the system Edit To make changes to an existing administration page click 2 Edit Add New The Add New button creates another destination provider route or Copyright IPitomy Communication LLC 12 0007VRF schedule For example to add a new extension click the Add New button on the extension administration page Advanced In several sections of the online administration there is an Advanced button where the most sophisticated capabilities of the IPitomy 1000 can be configured The Advanced button is located on the lower left side of each page About Us Located at the bottom left corner of each page this link provides additional information about IPitomy Contact Us The IPitomy team is
82. ion LLC 70 0007VRF For Accounting press 3 Once a call is sent to Sales the ring group strategy might be to have calls answered Round Robin or distributed to one Sales person after the other Example Ring Group 2 Regional Sales Grouping Group 1 Ext Group 2 Ext Group 3 Ext East Coast Sales West Coast Customer Sales Service Cathy Caldwell 123 Susan Smith 125 Gretchen Goodall 134 David Dawson 124 Robert Reed 126 Peter Polk 135 Using this ring group scenario the Menu would look like East Coast Sales Destination Group 1 West Coast Sales Destination Group 2 Customer Service Destination Group 3 Office Manager Destination Ext 113 The menu prompt for this menu and group arrangement would read as follows Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring harnesses If you know the extension of the party you would like to reach you may dial it at any time For East Coast Sales press 1 West Coast Sales press 2 Customer Service press 3 Accounting press 4 Calls sent to these groups might use different ring strategies The East Coast Sales group might answer calls Round Robin distributing the calls to each Sale Representative consecutively If a sales person is missing from the West Coast team this group might set phones to Ring All in the group so that calls don t get missed The Customer Service team may get hig
83. is person uses an Administrative Personal Identification Number PIN The administrator can also control how callers enter the conference If the Announce on enter checkbox is checked callers will be prompted to record their name as they enter the conference room The new participants name will be announced to other participants in the conference If the Enter Muted checkbox is checked conference callers will enter the conference with their phones muted Users may press the 1 to disable muting or enable muting on their telephones during the conference call PINs are not permanent which offers a business the security of knowing that the conference extensions can be used multiple times without fear of interruption By providing a new Administrative and General PIN number each time the room is to be used for a different purpose the business can prevent conference interruptions from parties not participating in a call Copyright IPitomy Communication LLC 77 0007VRF Conference 1 901 Can be dialed to reach this conference room Admin PIN 123 12 General PIN 223 12 Announce on enter one Enter Muted 060 Conference 2 902 Can Be dialed to reach this conference room Admin PIN 222 Genaral PIN 1212 7 12 Announce on enter 009 Enter Muted oeo Save Changes Feature Code Feature List Mute Unmute Lock Unlock Eject Last User Decrea
84. it from a touch tone key pad on any phone to retrieve their messages Branch Offices Branch offices can be created to allow multiple PBXs to route calls to each other Branch office extensions can be transferred to or placed in ring groups or selected as menu destinations Supported IP Phone Sets The IPitomy 1000 works with a variety of business grade IP phone sets See Appendix 1 IP Telephones for a complete list Copyright O IPitomy Communication LLC 6 0007 VRF Before Getting Started Panning before getting started will make the setup and installation of the IPitomy 1000 simple IPitomy has created an Installation Worksheet to assist in recording business and system information used in planning system setup and installation This Checklist can be downloaded from IPitomy com in the Dealer Section of the Web site Connecting the System Hardware Setup The IPitomy 1000 comes assembled and ready to install The system requires connection to the PSTN for analog or T1 lines It requires telephones to be connected to the local area network LAN Broadband access must also be established for VoIP connectivity allowing remote extensions and remote management CF a Modem Internet 4 SD FAX mM i Ethernet Switch peesleeeele eee 141 E EM SEM ME LAN VoIP Phones Setup PC Zo S Connecting the Phone Lines and FAX Machines The IP1000 is equipped to support analog gateway or SIP connections A
85. l of the network information from the last network scan is retained and used by filters Sort Order Determine what order items are listed in Hover your cursor over the help icon next to the Sort Order fields for options Hide You can hide different device types from view Filter Patterns You can enter a partial MAC or IP here The limitation is that the pattern must match from the first character onward i e 000D would match OOODE but not AOOODE More advanced pattern filtering Full Regular Expression Matching is supported when you enclose your search pattern in double quotes Pattern Equivalent to 1 2 3 M 2 3 V 2 3 1 2 3 Copyright IPitomy Communication LLC 54 0007VRF Filter by Type You can select multiple device types to filter for Auto Discovery is aware of MAC address ranges used by many popular networked devices Although this is not the only way Auto Discovery identifies devices this allows the tool to identify and filter devices by type Tip Only Aastra phones are shown by default because they are set in the Filter by Type Advanced Scan Settings Changes to Scan Settings are kept when you click the GUI Refresh button Clicking on your browser s refresh button will discard changes The Reset button will return all Scan Settings to original default values Advanced Scan Setting Description Min Refresh Interval Minimum num
86. lable at www counterpath com Intuitive user interface that makes it easy for both novice and power users to make and receive calls initiate video conferencing and communicate using Instant Copyright IPitomy Communication LLC 103 0007VRF Messaging Comprehensive Personal Address Book including detailed calls lists and history Microsoft Outlook integration allowing users to import an address book into the eyeBeam contact list and dial directly from the application Zero Touch Configuration of audio or video devices Instant messaging IM and presence management Multi party and ad hoc voice and video conferencing IP and PSTN Voice and video call recording Pop up management of incoming calls Security offering signaling and media encryption via TLS and SRTP streams Performance management of the SIP end point Softphone High compression CODEC support Calls amp Contacts Mostach Y E on terrore U Contacts v E S eS Name Y a8 D Friends hal sa q ls g Karen 5 wey bw e amp rea E B Geoff 3 amp oe amp or Y Diagram 52 Softphone Installation 1 Download the CounterPath Softphone to be used with the system from www counterpath com The installation utility will install a phone icon in the toolbar of the operating system It looks like a green light 2 Left click the Softphone Icon in the operating system toolbar The Softphone will appear 3 Rig
87. le Power Supply UPS A devise that maintains continual electrical power T1 A dedicated digital voice circuit that has 24 channels This point to point circuit delivers 1 544 Mbps of bandwidth Transfer Sends a call to another extension Trunk A communications channel between two points Virtual Private Network VPN A private communication network that companies use to transmit information securely by encrypting traffic sent from one network to another Voice Over Internet Protocol VoIP The routing of voice traffic over the internet Wide Area Network WAN A computer network that crosses geographic boundaries like cities states or countries Wireless Local Area Network WLAN A link between two or more computers in a network without wires Wireless LANs use radio waves to communicate between computers in a limited area Copyright IPitomy Communication LLC 110 0007VRF IPitomy Communications LLC Phone 941 306 2200 Email info ipitomy com www ipitomy com Corporate Offices 200 S Washington Blvd Suite 1 Sarasota FL 34236
88. le key settings 1 2 3 4 Click on Advanced Settings Select the Module Type connected to the phone Configure the module keys as desired Click on Save amp Restart to immediately update the phone To Add a Module of the Same Type Do not change the module type Support for up to three modules of the same type is automatic Simply go to the desired module via the quick links at the top of the Phone Settings page Modules are numbered from left to right so Module 1 is the first module and Module 3 is the last one Copyright O IPitomy Communication LLC 62 0007 VRF Add a New Extension 1 Click Destinations and Extensions in the navigation bar of the system s administration menu The Extensions page will appear Click Add Extension The Edit Extensions page will appear Note that each new extension added automatically has a voice mailbox created General Settings Forwarding Settings Name Extension 500 Unconditional Disabled v 10 Number 500 1 ESTN E Email ito z 7 Saig ave Busy Disabled v gt 00 O PSTN Number Ring Time 32 12 No Answer Disabled Call Group y e PSTN Number Pickup Group 1 gt au oe Unavailable Disabled PST I Number Advanced Save Changes 3 Insert the Name or department associated with the extension being created 4 Create an Extension Number for this person or department 5 Populate the Email address for the pers
89. ls Custom Dialing These routes cannot be deleted from the system Adding A New Call Subroute A sub route is a specific pattern within a route type that will be routed differently from other routes For instance if you add 858 as a route to 10 digit or 11 digit dialing you can define the trunks that specifically route to that area code If you do not add any trunks to the newly created sub route that dialing pattern is effectively blocked and users of the phone system will hear all outgoing lines are unavailable when attempting to dial the 858 area code 1 5 Click Call Routing and Outgoing The Outgoing Call Routing page will appear Click the Add Route button The Edit New Outgoing Route page will appear Enter a Route Name Select the Route Type the call is to take This identifies the call as a Local 7 digit b 10 Digit c Long Distance 1 10 digit dialing d International Assign a routing Number Editing An Existing Route To change a call route to a different service provider or to change the order in which calls are routed over providers 1 OP ON Click on Call Routing and Outgoing Routing The Outgoing Routing page will appear Select a Route in the Route Window to be changed Click Edit The Edit Route page will appear Change the Route Name Type and Number as needed Change the Trunk associated with the Route Changing the Order Service Providers are Selected From the service prov
90. ls used to implement secure exchange of packets at the IP layer L2TP Passthrough Layer 2 Tunneling Protocol is the method used to enable Point to Point Protocol PPP to be tunneled through an IP network PPTP Passthrough PPTP Point to Point Tunneling Protocol Passthrough allows the Point to Point Protocol PPP to be tunneled through an IP network Copyright O IPitomy Communication LLC 24 0007 VRF Access Restriction Internet Access Policy Access Policy 4 Delete This Policy Enter Policy Name Status O Enabled Disabled Applied PCs This Policy applies only to PCs on the List Access Restriction O Deny Internet access during selected days and O Allow hours Schedule Days M Everyday OMOTOwOtmOrF O Sa O Su Times 24 Hours 00 v 00 00 00 Website Blocking by URL Address URL 1 URL 3 URL 2 URL 4 Website Blocking by Keyword Keyword 1 Keyword 3 __ Keyword 2 Keyword 4 Blocked Applications Note only three applications can be blocked per policy CTN FTP 20 21 A TELNET 23 23 SMTP 25 25 DNS 53 53 TFTP 69 69 FINGER 79 79 HTTP 80 80 POP3 110 110 4 Add Modify Delete Copyright IPitomy Communication LLC 25 0007VRF Internet Access Policy The Internet Access Policy screen allows you to block or allow specific kinds of Internet applications and traffic such as I
91. maximum ring frequency is 100Hz Ring Time Select the amount of ringing time in millisecond that the FXO port detects to be a valid ring time Ring Delay Select the amount of time in millisecond as the duration starts when a ring signal is validated and till a valid ring signal is confirmed Ring Time Out Select the amount of time in millisecond for determining that ring signal is stopped Ring Threshold Select the minimum voltage level the incoming ringing signal must be presented with for the FXO port to detect it Ring Impedance Select the desired value to satisfy the maximum ringer impedance specification Call ID We don t use this setting anymore but still keep it in the configuration file for compatibility issues Signal Method Select the line disconnection signal method Two options to be selected o 1 Battery reversal as disconnect signal o 2 Loop period shut down as disconnect signal Min Period Enter the minimum period of time for the above hardware to receive a disconnect signal The default value is 600 milliseconds Silent Detect The amount of time to wait for the FXO port to disconnect after not receiving RTP packets on the port The default value is 300 seconds Copyright IPitomy Communication LLC 42 0007VRF Codec Codec Prefer Type G 711u G711u_pkt 10ms v g711u_vad enabled O disabled g711a_pkt 10ms g 11a_vad enabled disabled g7
92. me level dB of your voice signal sent back into your ear so you can hear yourself talk and know that the line is not dead Hands free transmit Gain This is the audio volume level dB transmitted by the PBX to the phone s speaker Microphone Mute Disable the phone s microphone s Copyright IPitomy Communication LLC 61 0007VRF Aastra Expansion Modules Module Type None 536 EM 560 EM Working with Expansion Modules Aastra 57i 560EM Modules Top Bottom Module 1 Module 2 Module 3 When a phone has a Module Type set you will see the Module Type name and quick links to module keys at the top of the page The most advanced module is the 560 EM Its LCD screen displays button names in two columns Each column can be given a name via Phone Settings Module Descriptions and Options o 560 Expansion Module This module has 60 keys lt has a LCD screen split into two columns There are 20 physical keys 10 per column plus buttons to switch screens There are 3 screens bringing the total number of programmable keys to 60 You can Daisy Chain up to 3 modules to a single phone 536 Expansion Module This module has 36 physical keys Each key has an indicator lamp The module requires printed labels to be inserted You can Daisy Chain up to 3 modules to a single phone To Change Module Type Warning When changing module types you will lose any existing modu
93. mp Indicator BLI An LED on a telephone showing which line is in use Caller ID Displays the name and telephone number of a person calling Call Detail Record CDR Information about calls collected from the IPitomy 1000 for a specified period of time This report is downloadable The report details the number of calls call duration call origination and call destination Digital Subscriber Line DSL This service provides digital phone service over an analog line Direct Inward Dial DID A telephone number assigned exclusively to an extension or person This number allows a caller to reach a person directly without using a menu CODEC Compression decompression This voice compression decompression algorithm defines the rate of speech compression quality of decompressed speech and processing power requirements In VoIP ITU T G 723 1 and G 729 AB are the most often used CODECS Do Not Disturb Prevents notification of incoming calls DTMF Dual tone Multi frequency This is the touch tone or audio signal a phone sends to a phone system to get it to perform some action Encryption The process of scrambling data to prevent the accurate interpretation of this data by anyone except those for whom it is intended Forward Automatically forwards an incoming call to another telephone number Gateway A device that interconnects networks with different incompatible communications protocols IEEE
94. n eaea nee eaaeo i aai 6 Before Getting Started sessiun nean aaani dana aaa Kaa ii 7 CONNESCHNG the Syston eeaeee dant cgsdeg gees stay scts sees sees ceadyecs deal daaivgyilaaleayacanienphdegerehstdgeecvbdaueediieee 7 Hardware Setup Sirnea A eesacen noes a aae a e aSa aaao aaea ages eah 7 Connecting the Phone Lines and FAX Machines 1 0 0 0 ccecceeeeeeeeeeeteenreeneeereeeeeeestesieesereeneees 7 System Requirements iii 10 Network Requirements ccccccccececesceeeceneeeeeeseneeeseaneeseuansesesaeseesseesesessaeeesesneeeeseeeseseseceeesesaees 10 IP Addresses ici na 10 Service Providers msi iii 10 System Admimis tation soassa AA A cicaii 12 About the Administration MeNU oooncnncnnnonccnnncnnnonnnnonno nan cn nan nn cnn corn cr rn nr r nr rr near nr nan nnnnnnins 12 TEPAP Seinas ti di A Wea dant 14 DON Sii a A ADR A Rel Se daa 18 MAC Clone ae edia iaaa aSa aaa EAEE A a a Na a N AEA AEN 20 NS 20 SECULAR 22 Application FOrWardIng isenana o Ate 27 Administration manaa e E T A A E A A E 34 Analogo Interface ssnin E A O ed ee 40 Prode Sicuani a a a a Seti 45 C TU 00 AAA SS tat eee ied 45 SIP Provider Sprin aasin A Sc dn ed ee 46 Destination Ae 50 EXt NSIONS nets edt e a ea td 51 GOUS ta Ad A A seat ee eee eens 69 Mens ascuas e dee ei dal dates 73 Meet me Conferences aicgcstee init Gait dahon as bed id 77 VOC Md e a ar arar eaniaeiee 79 Schedule canso A Cea ieee A tee eeaa gt ata 80 Branch Oficina thi sii ne ei eeri
95. nalog lines are connected with internal hardware resources A gateway connects analog telephone lines by registering itself as a SIP provider over the LAN SIP providers create a direct connection to the system Embedded Analog Phone Ports The IP1000 has analog phone ports and analog line ports embedded on board Two Analog Phone Ports The IP1000 has two analog phone ports embedded on board for connectivity to FAX machine analog phones or cordless phones with FXS interfaces Two Analog Line Ports The IP1000 has two analog line ports embedded on board for PSTN connectivity Copyright O IPitomy Communication LLC 7 0007 VRF Expandable Analog Line Phone Card The IP1000 equipped an expansion slot Analog Line Card This card supplies four analog lines to expand the PSTN connectivity The card supporting these connections is already installed and completely configured Simply connect the phone lines to the RJ11 jacks at the rear of the IP1000 and start making calls These connections are single pair one line per jack Connecting Using an External Gateway PSTN lines are connected to a Gateway device The gateway device is connected to the LAN The Gateway is then registered as a SIP provider in the system Connecting Using SIP Providers Once connected to the LAN the LAN s broadband connection provides a pathway for SIP VoIP Providers Use the SIP Provider pages to setup a connection LAN VoIP Phones E E PC W
96. net if the Connect on Demand field is checked o Keep Alive and Redial Period If Keep Alive is enabled system will periodically check the Internet connection If the connection is down then the system will automatically re establish the connection To use this option click the radio button next to Keep Alive The Redial Period is the time period to trigger system to check the Internet connection default Redial Period is 30 seconds L2TP Layer 2 Tunneling Protocol L2TP is a service that tunnels Point to Point Protocol PPP across the Internet It is used mostly in European countries Check with service provider for necessary setup information o Internet IP Address Normally the static IP address is a public IP address provided by service provider it is used for connecting to Internet This IP address must be assigned from IP provider o User Name and Password Enter the user name and password provided Copyright O IPitomy Communication LLC 16 0007VRF by service provider User name and password will be used for authentication while establishing PPTP connection o Max Idle Time and Connect on Demand If the connection stay inactive for over a specific period time Max Idle Time the PPPoE connection may be cut off Assign O to Max Idle Time field will always keep the connection no matter it is active or not If Internet connection has been terminated due to inactivity automatic re establishment for Internet connection
97. never more than a call or email away To contact an IPitomy team member click on Contact Us in the lower left corner of the page Log In User Name pbxadmin etreset Password _Login Go to User Login User Name pbxadmin Password ipitomy Networking The System Menu is for setting up network attributes For example the IP address of the system and router information Copyright IPitomy Communication LLC 13 0007VRF Networking TCP IP Settings DDNS MAC Cloning Routes Security Firewall VPN Passthrough Access Restrictions Application Forwarding Single Port Application Port Range QoS Administration Administration Log Diagnostics Factory Defaults Firmware Upgrade Status Local Network Analog Interface SIP Settings Voice Codec Call Progress Reset Analog TCP IP Settings The Networking Setup Menu defines the Internet Setup for the system s hardware Either to get IP address through DHCP or PPPoE or to be assigned by user the system must operate using an IP address The TCP IP Settings section configures the IP PBX for your Internet connection type This information can be obtained from the service provider Default values for the IP Address Subnet Mask Default Gateway and Static DNS will appear in the Networking Setup Menu when this administration page is opened Copyright O IPitomy Communication LLC 14 0007 VRF Internet Connection Type Automatic Configuration
98. nges when ready to implement these changes to the system Record New Voice Prompt BO ON Click PBX Setup and Prompts The Edit Prompts page will appear Define a Prompt Name and Description Assign an Extension to the prompt Click Record The system will dial the extension assigned to the prompt A message screen will appear on the computer indicating that the system is trying to reach the extension Answer the call from the system and record the prompt Click the Continue button on the message screen The new prompt will appear in the Prompt Files on Server Window It will display the File Name Description and Size Click on Save Changes Click on Apply Changes when ready to implement these changes to the system Copyright IPitomy Communication LLC 93 0007VRF Upload Voice Prompt R File Name Browse Upload File Record New Voice Prompt Prompt Name Extension saa Prompt Files on Server File Name Size Delete Download allagentsbusy 7887 10 4620 O nal gsm 33726 2145 Download a Prompt 1 Click PBX Setup and Prompts The Edit Prompts page will appear 2 Selecta prompt from the Prompt Files on Server Window 3 Click Download The prompt will download Delete a Prompt 1 Click PBX Setup and Prompts The Edit Prompts page will appear 2 Selecta prompt from the Prompt Files on Server Window Click amp Delete The prompt will be deleted from the list 4 Click Sav
99. ns and Voicemail The Voicemail page will appear 2 Select a Voicemail Box by clicking on the Voicemail Box Name or S Edit 3 Make changes to the Voicemail Box 4 Click Save Changes Click Apply Changes when ready to implement changes to the system Delete a Voicemail Box 1 Click on Destinations and Voicemail The Menus page will appear 2 Click amp Delete The Voicemail box will be removed Schedules A schedule is a destination A schedule defines the destination to which calls are to be routed for a specified time period A schedule can be used to define when a business department group or extension is open closed or out to lunch The IPitomy 1000 automatically creates a schedule when an extension is provisioned in the system These schedules are very flexible They are designed to accommodate even the most complex business hour scenarios Copyright IPitomy Communication LLC 80 0007VRF Multiple schedules can be created that account for different business customer departmental or system user needs Schedules do not need to be applied to an entire company they can be applied to individual destinations or routes based on the needs of a business This works well in businesses where departments have different business hours but are served by the same system Eda Schedule Name O po M T w Th F Sat Sun Hours of O Operation Start none none none i none none i none none v Stop In Hours n Anni e 9 De
100. nternet access designated services websites and inbound traffic during specific days and times Access Policy Access can be managed by a policy by using the settings on this screen to establish an access policy Selecting a policy from the drop down menu will display that policy s settings To delete a policy select that policy s number and click the Delete This Policy button To view all the policies click the Summary button Policy Table On the Summary screen the policies are listed with the following information No Policy Name Access Days Time and status Enabled To enable a policy click the Enabled checkbox To delete a policy click its Delete button Click the Save Settings button to save your changes or click the Cancel Changes button to cancel your changes To return to the Internet Access Policy screen click the Close button Status Policies are disabled by default To enable a policy select the policy number from the drop down menu And click the radio button beside Enabled To create a policy Select a number from the Access Policy drop down menu Enter a Policy Name Enable this policy by checking the Enabled Click the Edit List button to select the PCs to be affected by the policy The List of PCs screen will appear You can select a PC by MAC address or IP address You can also enter a range of IP addresses if you want this policy to affect a group of PCs Select Deny or Allow to block or allow
101. o main voicemail box Main Transfer to ext Transfers a caller to a voicemail box Voicemail Directory 926 Access to the Company directory Blind Transfer Transfers a caller without announcing their Call Attended Allows person transferring a call to stay on the Transfer call until it is received by the intended party One Touch Turns Call Recording on Record Pickup 99 Allows a person to pick up a call at a different Extension extension than their own Ring Group ext Pages a ring group Page Directed Call 99 ext Pick up a call ringing the specified extension Pickup The Services online administration page is a utility that allows the uploading of system software configurations and databases The Services page is designed to be used with the support of an IPitomy Customer Service Representative The default settings in this page are not to be changed during a system implementation Reports The IPitomy 1000 offers System Administrators a set of reporting tools to help manage calling traffic Reporting tools also includes a diagnostic report used by IPitomy to evaluate the system s performance CDR Reports A CDR Report can be used by the System Administrator to track calling traffic The CDR Report for the IPitomy 1000 tracks Date Time The date and time of the call From The telephone number where the call is from Destination The extension voicemail box or group
102. of the Reference Guide you will find Step by Step Instructions Use these easy to follow steps as part of any system implementation Advanced Settings These options are settings for handling some of the more sophisticated capabilities of the IPitomy 1000 Installation Notes These business scenarios and tips describe applications where or when a specific feature might be used Quick Reference These are tips about completing fields throughout the administration of the IPitomy 1000 Just move your mouse over the and a brief description of the field pops up The Installation Worksheet Use the IPitomy 1000 Installation Worksheet to make collecting information used in the implementation of the system simple This Worksheet can be downloaded from Pitomy com in the Dealer Section of the site Copyright IPitomy Communication LLC 2 0007VRF Product Overview IPitomy 1000 Components Understanding the IPitomy 1000 s architecture and how it works will make installing the system simple Powerful All In One Communications Platform The IPitomy 1000 IP PBX Diagram 1 is an all in one business communications system This powerful system includes a complete suite of business communication applications in one appliance Fully featured Business Phone System Automated Attendant and IVR Enhanced Call Distribution Enhanced Voice Messaging System with Unified Messaging Meet me Conference Application
103. ommunication LLC 43 0007 VRF Out_wait Enter the time in milliseconds that the FXO port keeps waiting after seizing a telephony port and before dialing out DTMF signals The default value is 1000 millisecond Bat_vol Before seizing a FXO port for dialing out the FXO port detects voltage level on the port to ensure that the port is connected and available If the voltage level is below this threshold level the port is declared unavailable Call Progress Tone Configuration Tone on fraction 50 High cutoff frequency 550 HZ Low cutoff frequency 1260 HZ Tone Detection First Tone 2nd optional Brd optional ath optional ime Oms Onims Offims On ms Ofi ms On ms Off ms etction op so p f p p lo 0 repeat count 2 HZ This screen is for configuring the CP Call Progress tone detection for FXO port For normal application it is not recommended to modify the default settings Tone Detection This specifies the ON OFF of CP tone busy tone for general case cadence periods For instance On of Tone 1 is 500 and Off of Tone 1 is 500 means the cadence is ON for 500ms then OFF for 500ms If more than one ON OFF cadence detections are required for example ON 300ms OFF 400ms then ON 500ms OFF 600ms then program On of Tone 1 to be 300 Off of Tone 1 to be 400 On of Tone 2 to be 500 Off of Tone 2 to be 600 Repeat Count Input the minimum detection cycl
104. on an Automated Attendant menu When the group option is selected from an Automated Attendant Menu the call is routed to the group Calls will be distributed to the members in the group based upon the ring strategy for the group The ring strategy for the group can be set from the drop down list Available call distribution options are Ring All Round Robin Round Robin with memory Least Recent Fewest Recent Fewest Calls Random Ring group definitions can be found in the Add a New Ring Group section of this guide If a business has the following departments and people This business can setup the following ring groups supporting business operations Example Ring Group 1 Departmental Grouping Group 1 Sales Ext Group 2 Customer Ext Service Cathy Caldwell 123 Gretchen Goodall 134 David Dawson 124 Peter Polk 135 Susan Smith 125 Robert Reed 126 Using this ring group scenario the Menu would look like Sales Destination Group 1 Customer Service Destination Group 2 Office Manager Destination Ext 113 The menu prompt for this menu and group arrangement would read as follows Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring harnesses If you know the extension of the party you would like to reach you may dial it at any time For Sales press 1 For Customer Service press 2 Copyright IPitomy Communicat
105. on or extension This will allow the system to forward email messages to the address of the person at the extension 6 Select a status from the drop down menu An extension can be Active Currently in use Disabled Not currently in use 7 Create a voicemail PIN for the extension PIN numbers must be between 3 and 4 characters long The default setting is for the PIN to be the extension number Be sure to instruct users to change the PIN to avoid unauthorized use 8 Enter a Ring Time This is the time in seconds that a call will ring before itis considered unanswered Ring time must be between 1 and 360 seconds in length 9 Define a Call Limit This is the number of concurrent calls allowable at Copyright O IPitomy Communication LLC an extension The Call Limit selected must be between 0 and 9 This limit will depend on the phone being installed Note that setting a call limit will cause busy lamp fields for this extension to only light up when the call limit is reached Setting this to 0 is preferred because IP phones are 63 0007 VRF 10 11 12 capable of rejecting calls when they reach their limits independent of this setting Create a Call Group number This number assigns this extension to a group with a similar purpose e g Sales or Customer Service Multiple call groups can be assigned to each extension by putting a comma between the group numbers The call groups also define which Pickup Groups can
106. ons Copyright IPitomy Communication LLC 100 0007VRF i 410 CT Coediess IP Phone IPitomy 480i CT IPitomy Communications is pleased to announce the newest addition to our Enterprise IP telephone portfolio Consisting of an advanced fully featured IP screen Telephone base station and separate cordless handset the Model 408i CT provides high performance VolP cordless mobility within an office or warehouse IPitomy 53i The 53i from IPitomy offers powerful features and flexibility in a standards based carrier grade basic level IP telephone With a sleek and elegant design and 3 line LCD display the 53i is fully interoperable with leading IP Telephony platforms offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously Part of the IPitomy family of IP telephones the 53i is ideally suited for light to regular telephone requirements IPitomy 55i The 55i from IPitomy offers powerful features and flexibility in a standards based carrier grade advanced level expandable IP telephone With a sleek and elegant design 144 x 75 pixel backlit LCD display and 6 dynamic context sensitive softkeys the 55i is fully interoperable with leading IP Telephony platforms offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously Part of the IPitomy family of IP telephones the 55i is ideally suited for moderate to heavy telephone users who require mor
107. or more detailed review of data packets entering your network Select Enabled to use a firewall or Disabled to disable it Allow Remote SIP Clients Enabling Allow Remote SIP Clients setting will allow the SIP packets to pass through the firewall This allows administrators to setup the connection between this IP PBX and the external SIP phones or SIP trunks from the Internet To enable the communication with remote SIP devices select Enabled Otherwise select Disabled Copyright O IPitomy Communication LLC 22 0007 VRF Allow Remote IAX Clients Enabling Allow Remote IAX Clients setting will allow the IAX packets to pass through the firewall This will allow the IP1000 to setup a peer to peer connection with another IP1000 To enable the IAX peer to peer communication with remote IP PBX select Enabled Otherwise select Disabled Internet Filter Filter Anonymous Internet Requests When enabled this feature protects the network behind IP1000 from being pinged or detected by other Internet users It also hides the used network ports This filter is enabled by default Click the check box to enable or disable Filter Multicast Multicasting allows for multiple transmissions to specific recipients at the same time If multicasting is permitted then IP1000 will allow IP multicast packets to be forwarded to the appropriate computers Click the check box to enable or disable Filter Internet NAT Redirection Thi
108. orkstation Internet 1P1000 Ethernet Switch PSTN Lines VoIP Voice Service Gateway Connecting Telephones Copyright IPitomy Communication LLC 8 0007VRF Analog Lines VolP Service LAN VoIP Phones LAN VolP Phones P1000 OOO Ethernet Switch 1P1000 Connecting to a LAN PC Workstations WAN VoIP Phones Modem 1P1000 Ethernet Switch Voice Service Copyright O IPitomy Communication LLC 9 0007 VRF System Requirements Network Requirements Making preparations for the network in advance will assure there are no surprises If you are going to have remote extensions you will need access to the router to setup a network address translation NAT and port forwarding A LAN with a broadband connection is required for operation of the system It is must be on fast Ethernet 100baseT or better The system must also use Ethernet data switches The router inside IP1000 can use DHCP or not depending on preference If P1000 is connected to Internet through broadband modem use PPPoE for connection to Internet and use DHCP server for local network is recommended IP Addresses It is important to know the LAN configuration and IP addresses of the specific network the system is becoming a part of to make installation of the IP1000 simple The IP1000 is required to have a fixed static IP address To get the information about public IP check the network administrator
109. ormal or Low n o the Add button to save your changes New entry will appear in the Summary ist Voice Device Enter a Name Enter a name for voice device Mac Address Enter the MAC address of your voice device Copyright IPitomy Communication LLC 32 0007VRF Priority Select the appropriate priority High Medium Normal or Low a a the Add button to save your changes New entry will appear in the Summary ist Summary This lists the QoS entries you have created for your applications and devices Priority This displays the bandwidth priority of High Medium Normal or Low Name This displays the application device or port name Information This displays the port range or MAC address entered for your entry If a pre configured application or game was selected there will be no valid entry shown in this section Remove Click this button to remove an entry Copyright IPitomy Communication LLC 33 0007VRF Administration Administration Web Access Web Utility Access Y HTTP HTTPS Remote Access Remote Management Enabled Disabled Web Utility Access HTTP O HTTPs Remote Upgrade Enabled Disabled Any IP Address O 8080 Allow Remote IP Address Remote Management Port UPnP UPnP Enabled Disabled Allow Users to Configure Enabled Disabled Allow Users to Disable Internet Access Enabled Disabled Backup and Restore Backup
110. oute Subnet Mask The Subnet Mask determines which portion of a Destination IP address is the network portion and which portion is the host portion Gateway This is the IP address of the gateway device that allows for contact between the IP PBX and the remote network or host Copyright IPitomy Communication LLC 21 0007VRF Interface Select LAN or WAN Internet depending on the location of the final destination Delete This Entry To delete a route select its number from the drop down menu and click this button Show Routing Table Click the Show Routing Table button to open a screen displaying how data is routed through your local network For each route the Destination LAN IP address Subnet Mask Gateway and Interface are displayed Click the Refresh button to update the information Click the Close button to exit this screen Security Firewall Firewall SPI Firewall Protection Enabled Disabled Allow Remote SIP Clients Enabled Disabled Allow Remote IAX Clients Enabled Disabled Internet Filter dl Filter Anonymous Internet Requests O Filter Multicast O Filter Internet NAT Redirection O Filter IDNT Port 113 Web Filter O Proxy O Java O ActiveX CL Cookies The Firewall screen offers a firewall and filters that block specific Internet data types Firewall SPI Firewall Protection A firewall enhances network security and use Stateful Packet Inspection SPI
111. p 1 0 SAUE 00 Unavailable Disabled PSTN Number Save Changes Administration IPitomy 1000 s administration menus are a series of Web pages accessible from a Web browser To the left of the Menu is a navigation bar that allows users to click on and administer each section of the system Administration of the IPitomy 1000 is simple and intuitive The system is designed with six primary areas of functionality System System setup consists of network configuration settings Providers Providers are sources of PSTN and VoIP connectivity Providers are the lines that handle all incoming and outgoing calls All VoIP and traditional telephone providers are setup here DID numbers are also entered here Destinations Destinations are places where calls get routed in the system extensions groups of extensions automated attendants conferences and voicemail Call Routing These settings route inbound calls to specific destinations within the system and send outbound calls over specific local long distance international and emergency routes PBX Setup These settings globally configure PBX timers voice messaging and other system features Reports These reports display system usage monitor activity and provide diagnostic information Copyright O IPitomy Communication LLC 4 0007 VRF System Overview The system is designed to be quick to setup and install Using the Installation Worksheet to organize system in
112. page will appear 2 To delete a copy of the System s Setup from the internal database select the Backup version to be deleted from the Database Window and click the 9 Delete button This will delete the version of the System s Setup selected 3 To delete a copy of the System s Setup from an external source use the delete function of the operating system or throw away the CD that contains the Backup file Voicemail System wide voicemail defaults define the rules by which voicemail boxes operate In the IPitomy 1000 General Menu and Email settings can be set for voicemail boxes system wide General General settings relate to the capacity storage time and message length of a voicemail box To define the General Settings 1 Click on PBX Setup and Voicemail The Voicemail Settings page will appear Within this page are the General Settings 2 Enter the following General Settings Maximum Number of Messages This is the greatest number of voicemail messages a box can hold The system limit is 300 Maximum Message Length This is the longest duration of time allowable for each message The system limit is 10 minutes Minimum Message Length This is the shortest duration of time allowable for each message The system minimum is 2 seconds Maximum Greeting Length This is the longest duration of time allowable for a voicemail greeting The system maximum is 30 seconds Maximum Seconds of Silence This is t
113. page will appear Click amp Delete The Schedule will be removed Deleting a Holiday 1 2 3 4 5 Click on Destinations and Schedules The Schedules page will appear Click the Schedule Name containing the Holiday to be deleted In the Holidays section highlight the Holiday name you want to delete Click the remove button Click the Save Changes button Copyright O IPitomy Communication LLC 82 0007 VRF Branch Offices Branch Offices is a powerful tool that is used to link up multiple PBX s located in external offices By utilizing Branch Offices you are able to create direct extension dialing from one office location to another with a simple dialing prefix Edit Branch Office Name Host Dial Prefix Password Register Qualify Save Changes Branch Extensions Name Branch Extension Branch Extension O one word only 72 111 222 333 o dynamic or ip address 77 2 ipitomy 12 Yes v 30000 12 Add Extension Action 301 302 Configuring Router Please see Appendix on Router Configuration Configuring Office 1 1 a S WN o 8 9 10 Click on Destinations and Branch Offices The Branch Offices page will appear Click on Add Office Give a unique name for the connection Type dynamic for host Create a unique dialing prefix for the extensions connected to the Office 1 PBX Give a unique password for the connection Select No for register No
114. partments can be reached in an organization They should be setup first in the system Once extensions are setup then the rest of the application can be provisioned Add Extension Add Range 10 CSV File Upload Auto Discovery Edit Selected Delete Selected C Name Number Email Status O Extension 100 100 active C Tes 800 active O Test 801 801 active x Q Edit Selected Delete Selected Auto Discovery This network discovery tool identifies phones and other devices connected to the network and allows you to remotely configure networked phones CSV Upload Easily upload one CSV file and auto create all extensions Add Range This allows you to easily mass create extensions Phone Settings This tool allows you to modify a phone s keys It includes support for all Aastra model phones General Settings Identifies the owner of the extension email address extension and password information Forward Settings Sets the forwarding behavior Calls can be forwarded to local destinations PSTN and cell numbers Network Settings These are extension authentication settings for SIP registration with the IPitomy 1000 This is also where selecting the model of telephone for Auto Configuration and changing button mapping is done CODEC Permissions The quality of voice transmission and bandwidth utilization Copyright O IPitomy Communication LLC 51 0007 VRF are dictated by CODECs Different
115. person Voicemail Boxes are where callers leave a message when someone is not available at an extension Voicemail boxes that are created separate from extensions can be used to route callers after hours or as an overflow destination Note that in the current implementation Voicemail Boxes without an extension cannot be dialed with only the voicemail box number You can enter as one leaving a message by dialing box Copyright IPitomy Communication LLC 50 0007VRF number or you can check the messages by going through the voicemail gateway or dialing 924 Schedules route callers to different destinations or people in the organization during specified times and dates Branch Office connections provide broadband access to other branch locations by dialing a short access code followed by the extension number Branch Extensions can also be defined as part of a branch office These are remote extensions that can be dialed directly as though they were local extensions on your PBX Branch Extensions also appear in drop down boxes for routing calls to specific destinations These system destinations where and to whom calls will be routed should be planned in advance In most cases there will be a menu to setup for an automated attendant There will also be business hours to setup The IPitomy 1000 Installation Worksheet helps organize provisioning information prior to installation Extensions Extensions define where specific people or de
116. rea Code for the SIP Provider 14 Check Dial Area Code With Local Calls if the system should always dial an area code with outbound 7 digit calls In most cases it is best to not check this box See Implementation Note below 15 Check Dial 1 With Area Code if the system should always dial 1 with the area code when making outbound calls on both 7 and 10 digit routes In some cases it may be best NOT to check this box See Installation Note 1 Installation Note 1 In some business locations it can be convenient to have the system add an area code and a 1 when placing a local or long distance call However in locations where businesses are close to several telecommunication transport areas it can be confusing In these cases it is best to not check the boxes next to Dial Area Code With Local Calls and Dial 1 With Area Code Example Bradenton Sarasota and Englewood Florida are all within 50 miles of each other A business located in Bradenton Florida makes local calls by dialing a standard seven digit number 223 4567 Calls made from Bradenton to the neighboring city of Sarasota require the use of the area code or a ten digit number 941 223 4567 Calls made from Bradenton to Englewood require the use of a 1 in front of the ten digit number 1 941 223 4567 These phone numbers are not real and are for demonstration purposes only 16 Check Call Recording if users of this provider will be allowed to record call
117. rganization Enter the User s Name of the Mailbox Enter a Password for the Mailbox Enter an Email Address for the Mailbox user Check Yes No or Not Applicable N A to the following N Oa fs Copyright IPitomy Communication LLC 79 0007VRF Attach to E mail Send a voicemail message to an Email address by attaching it to an email message as an audio file Wav Delete After Email Delete the voicemail after it has been emailed to the address provided for the extension in General Settings Turn Old After Emailing Turn the message old after emailing Say Caller ID State Caller ID prior to playback of the message Allow Review Permits callers to review a voicemail message after it has been recorded Allow Operator Allows people calling this mailbox to press 0 to go to the system operator destination Play Envelope Message Plays caller ID and time of call prior to audio version of a message delivered through Email Implementation Note 4 Not applicable N A denotes that this mailbox should use the system wide default settings for this setting 8 Define the number of days in which voicemail messages are to be automatically deleted from the mailbox The minimum number of days is 1 and the maximum number of days is 365 9 Click Save Changes 10 Click Apply Changes when ready to implement changes to system Edit an Existing Voicemail Box 1 Click on Destinatio
118. s In a standard business application this feature is typically not needed 17 Can Reinvite Yes select this if the phone type allows the re invite feature No select this if the phone type doesn t allow the re invite mechanism Copyright IPitomy Communication LLC 48 0007VRF for reconnecting the call mid stream 18 Select Insecure option from provided drop down list This specifies how to handle connections with peers Port ignore the port number where authentication came from INVITE do not require initial invite to authenticate Port Invite do not require initial invite to authenticate and ignore the port where the request came from Yes To match a peer based by IP address only and not port Very To allow registered hosts to call without re authenticating 19 Allow Codecs encodes a stream or signal for transmission Select which codecs will be enabled for this provider 20 Add custom dialing rules These are numbers that should be passed through to this provider when dialed by an end user e g 411 1411 21 Add the Phone Numbers associated with the provisioned trunk Type the phone number in the field provided and click Add The phone number will appear in the field to the right To Remove a number from the list click the Phone Number and the Remove button 22 Define a Destination for the number by clicking it and selecting where it is to be routed to from the drop down menu Destinations can be
119. s 103 Appendix 2 Troubleshooting 2 2 c2cccesesccrexsecectessespceesncdectesccer hdan eaii dasane Siene aiaa Eaa aaki abaia aaiae 108 Glossa a aE E EO EA AEEA E AEE 109 Introduction About the IPitomy 1000 The IPitomy 1000 is a powerful business communications platform It is a pure IP PBX designed to use IP networks for voice calls Engineered to support from 10 to 150 users the system will work with analog lines and T1 PRI lines for traditional Public Switched Telephone Network PSTN connectivity In addition to traditional telephone lines the IPitomy 1000 can use VoIP service providers like IPitomy Exchange replacing traditional PSTN lines with a broadband connection Benefits of VoIP Technology The IPitomy 1000 can support any or all of these connectivity methods simultaneously or in any combination Customers not quite ready to depend on VoIP providers for all of their business communications can start at their own pace and gain a comfort level shifting to VoIP broadband providers at their own pace Benefits of VoIP technology include One Wiring System The system uses a single wiring system for telephones and data all data and voice are on Local Area Network LAN Category 5 wiring Web based Administration System administration is performed on the network through a Web based administration program Remote Users When calls are routed over the Internet long distance charges can be avoided In businesse
120. s and Menus The Menus page will appear Click Add Menu The Edit Menu page will appear Enter a Name for the menu Enter a Menu Number This number must be three or four digits long OV ON Select a Greeting Prompt to be used for the Menu from the drop down box If a greeting does not exist Record one and apply it to the Menu later in the system installation 6 Select a Fail over Destination for the call This is where the call will be directed to if the caller does not select a menu option as directed by the greeting prompt Select a destination for the dialed digits from the drop down menu The system permits twelve menu selections 0 through 9 and Destinations can be Groups Extensions Locations in the Business Conference Rooms People Voicemail Boxes or Branch Offices other office locations Advanced Menu Settings Advanced menu settings create rules by which the menu will operate They also permit other dialing options if callers do not want to use the menu to reach a destination within the business Response Time Out Enter the number of seconds the system will wait for a menu selection from the caller after the greeting prompt Digit Time Out Enter the number of seconds the system will wait for a digit to be pressed by a caller after the greeting prompt Number of Times to Play the Greeting Before Time Out Enter the number of times the greeting is to play before timing out The minimum
121. s feature uses port forwarding to block access to local servers from local network computers Click the check box to enable or disable Filter IDENT Port 113 This feature protects port 113 from being scanned by devices outside of your local network Click the check box to enable or disable Web Filter Proxy Use of WAN proxy servers may compromise the Gateway s security Denying Filter Proxy will disable access to any WAN proxy servers To enable proxy filtering click the checkbox Java Java is a programming language for websites If Java is filtered it may fail to access to Internet sites created by using Java To enable Java filtering click the checkbox ActiveX ActiveX is a programming language for websites If ActiveX is filtered it may failed to access to Internet sites created by using ActiveX To enable ActiveX filtering click the checkbox Cookies A cookie is data stored on your computer and used by Internet sites when you interact with them To enable cookie filtering click the checkbox VPN Passtrough VPN Passthrough IPSec Passthrough Enabled Disabled L2TP Passthrough Enabled Disabled PPTP Passthrough Enabled Disabled The VPN Passthrough allows VPN tunneling using IPSec L2TP or PPTP protocols to pass through the IP1000 Copyright IPitomy Communication LLC 23 0007VRF IPSec Passthrough IPSec Internet Protocol Security is a suite of protoco
122. s with remote workers these employees can stay logged into the office through a broadband connection at all times without incurring any additional charges Centralized System Features Every extension that is logged into the system is capable of receiving and originating calls The use of system features such as voicemail automated attendant and email are all centralized simplifying all support and maintenance Reduced Costs VoIP system users can reduce cost in many areas of a business VoIP telephony lowers the cost of support and maintenance costs as well as reducing telephony line costs by up to 50 Simplifies Administration Moves adds and changes are simple The IPitomy 1000 provides enhanced capabilities for users to make changes without incurring a service call Investment Protection VoIP and in particular Session Initiation Protocol SIP based VoIP products offer investment protection The industry is rapidly moving toward Internet Protocol IP communications technologies Older digital and analog technologies are becoming obsolete and are being replaced with IP based products that will be around for a long time Copyright IPitomy Communication LLC 1 0007VRF How This Guide Works Web based System Setup This is a Reference Guide designed to help you install and use the IPitomy 1000 Each section of the guide provides easy to follow instructions regarding installation of the system Within each section
123. se Conference Volume Increase Conference Volume Decrease User Volume Increase User Yolume Exit Menu of od Al SODA Setting Up a Conference 1 Click on Destinations and Conferences The Conferences page will appear 2 Select a conference room Enter an Administrative PIN Admin PIN PIN numbers must be three or four characters long 4 Entera General PIN Check Announce on enter if caller s should announce their names to other participants in the conference 6 Check Enter Muted if callers should enter the conference with their phones muted Click on Save Changes 8 Click on Apply Changes when ready to implement the changes to the system Meet me Conferences Features Conference Calling offers several features that are available to participants in the conference All features are invoked by participants pressing the star key on their telephone plus a feature code number Copyright IPitomy Communication LLC 78 0007VRF 1 Mutes and un mutes your telephone 2 Locks or un locks the conference to additional participants Only available to the conference administrator 3 Ejects the last participant to enter the conference call Only available to the conference administrator 4 Decrease the Conference volume voice volume from other participants 6 Increase the Conference volume voice volume from other participants 7 D
124. selected based on the call coverage required by the application Groups can be intercom paging groups too By dialing the intercom button or code followed by the group number the group will receive the page over the intercom Groups are a set of extensions that are related either because they Serve a similar business function Work within the same department Are located in proximity to each other For example a business might create a group for Sales Customer Service or Engineering departments Groups may also be created for people in similar locations like a plant floor the north section of a building or the front office The goal of a group is to ring telephones based on the incoming call DID the Auto Attendant or the choice Copyright IPitomy Communication LLC 69 0007VRF selected by the incoming caller or the time of day Note that all calls to ring group members from the ring group number or routed to the ring group will bypass forwarding settings set on the PBX The exception to this is that some phones have forwarding settings which are independent of the PBX not set through the PBX Web GUI These settings will still be applied Ring Group Examples Ring groups define a set of extensions people that answer calls Ring groups can be created for departments e g Sales or Engineering or business regions e g north south etc or areas of a business e g a warehouse or plant floor These ring groups can appear
125. side the system The forwarding gateway is selectable as an option from the menu When away from the office it is possible to call into the automated attendant enter the digit setup to be the forwarding gateway Here users can turn forwarding on or off and enter a different number to forward calls to 1 Call into the Automated Attendant menu 2 Select the touch tone digit that has been set for modifying forwarding settings The system will prompt for an Extension Number and Password 3 4 The system will indicate if extension forwarding is Enabled or Disabled 5 Pressing 1 toggles between Enabled and Disabled 6 Pressing 2 allows the forwarding destination to be modified Advanced Settings Network Settings Network settings automatically register in the extension through the system These settings represent registration and identification information The system extension defaults should not be changed without advanced knowledge of the behaviors of the particular settings Copyright O IPitomy Communication LLC 65 0007 VRF Advanced Settings Network Settings Voicemail Settings SIP Password password Generate Location LAN Loca Mailbox 500 NAT 4 Attach to Email Yes O No O N A O Host dynamic Delete After Emailing Yes Ono O WA O Phone Type Aastra 57i y Settings Turn Old After Emailing Yes ONo Phone MAC Say Caller ID Yes O No O WA O Qualify 300
126. sion by selecting Schedule under the Destinations Menu and clicking on the schedule for that extension Extension schedules will appear with the name of the extension e g Extension 123 would appear as ext_123 See the Schedules section of this guide for more information Forward Settings The forwarding settings are made to be very user friendly The settings may be modified from the Smart Personal Console changed from your telephone extension or changed remotely from any telephone including cell phones using the touch tone key pad of any telephone Forward settings routes calls to a different destination These settings can be Copyright IPitomy Communication LLC 105 0007VRF o Unconditional Always route calls to a specific destination o Busy Route calls to a specific destination when the extension is in use or do nat disturb is selected o No Answer Route calls to a specific destination when a call is not answered o Unavailable Route calls to a specific destination when a phone is turned off is not registered with the system or has reached its call limit as set In the IP PBX Provisioning Forward Settings o Pick the setting to be provisioned Unconditional Busy No Answer or Unavailable o Select Enabled or Disabled Disabled turns the forward setting off Enabled turns the forward setting on If the Forward setting is Enabled you can choose to select a destination from the drop down li
127. st The IPitomy 1000 allows calls to be forwarded to a PSTN Forward calls to a PSTN number by entering it into the field provided Calls can be forwarded to any destination or telephone number in the drop down list or any telephone number Changing a Forwarding Number from an Extension Only unconditional forwarding can be changed from a touch tone keypad o Dial 90 to disable forwarding o Dial 91 to enable forwarding o Dial 92 to set the forwarding number Changing a Forwarding Number from a PC 1 Browse to the Smart Personal Console page 2 Login 3 Select a Destination for the chosen forward type 4 Enter the telephone number Changing a Forwarding Number While Away from an Extension Only unconditional forwarding can be changed from a touch tone keypad When it is necessary to modify the forwarding setting while away from the office the IPitomy 1000 has a forwarding application built into the system It is necessary to have an automated attendant menu accessible from outside the system The forwarding gateway is selectable as an option from the Smart Personal Console When away from the office it is possible to call into the Automated Attendant enter the digit setup to be the forwarding gateway Here users can turn forwarding on or off and enter a different number to forward calls to 1 Call into the Automated Attendant menu 2 Select the touch tone digit that has been set for modifying forwarding settings 3 T
128. start the phone Save 8 Restart Phone Save changes and restart the phone The phone is only restarted if there have been changes Exit Leave the Phone Settings page without modifying any phone settings Table of supported phones and key counts Aastra Model Programmable Keys Top amp Bottom Expansion Module Key Sections Support 9112i 2 No 9113i 7 No 480i amp 480iCT 20 No 53i 4 No 55i 26 Yes 536EM amp 560EM Add up to 180 keys 57i 30 Yes 536EM amp 560EM Add up to 180 keys Copyright IPitomy Communication LLC 58 0007VRF Phones with top and bottom key areas will display shortcut links for Top amp Bottom Aastra 57i 560EM Modules Top Bottom Module 1 Module 2 Module 3 The total number of keys displayed on the phone at any moment depends not only on the display area available but also on the state of the phone lines see Key State for more information Expansion modules display a fixed number of keys and are not limited by state Tip Although the 9112i has many physical keys most of them were never supported by Aastra so they remain unusable A list of available keys fills most of the Phone Settings Page Each row of the list contains Key Type Label Value and States if applicable Key Type Key type determines what function a key performs A dropdown list shows which key types are available to the phone model you are working with
129. stination O None O Apply Forward Settings Outside of Hours A Settings Deslinalion None C Apply Forward Settings M T w Th F Sat Sun Lunch hours Start none w none w none none none none none v Stop 7 a 215 ar 158 5 E Lunch Hours Boana Destination None C Apply Forward Settings Holidays add remove Set Holiday Name 7 Start Month January v Day 1 w Time none vi End Month January v Day 1 v Time e Destination None vi Save Changes Create A Schedule 1 Click on Destinations and Schedules The Schedules page will appear 2 Click Add Schedule The Edit Schedules page will appear 3 Enter a Name for the Schedule 4 Define Hours of Operation for the schedule by selecting times from the Start and Stop drop down boxes for each day of the week 5 Select a destination for calls that are In Hours Destinations can be Groups Extensions Locations in the Business Conference Rooms People Voicemail Boxes or Branch Offices other office locations 6 Check Apply Forward Settings This will apply the Forward Settings established within each destination Note there are only forwarding settings on extensions currently so this will not effect destinations that do not have forwarding settings 7 Select a destination for calls that are Outside of Hours 8 Check Apply Forward Settings 9 Define Lunch Hours for the schedule by selecting times from the Start and Stop drop down boxes for each da
130. t the transmitter gain level in dB Copyright O IPitomy Communication LLC 41 0007 VRF Rx Gain The FXO ports may increase or attenuate the power level of the telephony port changing gain level manually may be required This field allows user to set the receiver gain level in dB DTMF Power Enter the desired value for the DTMF power that FXO ports dial toward PSTN Each level for changing is 0 1dBm The default value is 130 0 1 dB This setting will only affect the DTMF tones sent by SIP INFO Tone On Specify the Tone On time in millisecond for an out dialing DTMF digit The default value is 200 milliseconds This setting will only affect the DTMF tones sent by SIP INFO Tone Off Specify the Tone Off time in millisecond for an out dialing DTMF digit The default value is 200 milliseconds This setting will only affect the DTMF tones sent by SIP INFO Impedance Select the impedance of the lines connecting to PSTN ports Volt Adjust Select the TIP RING voltage adjust value low voltage countries should use a lower voltage Loop Current Select the minimum operational loop current at which the FXO ports will operate On Hook Time Select the amount of time to wait for the FXO port to go on hook Min Ring Frequency Enter the minimum ring frequency for the FXO port to detect The default minimum ring frequency is 10Hz Max Ring Frequency Enter the maximum ring frequency for the FXO port to detect The default
131. t up with TZO o Internet IP Address The IP1000 s Internet IP address is displayed here o Status The status of the DDNS service connection is displayed here o Update To manually trigger an update click this button MAC Clone MAC Address Clone O Enabled Disabled MAC ei Address A A MAC address is a 12 digit code assigned to a unique piece of hardware for identification like a social security number Some ISPs will require you to register a MAC address in order to access the Internet If you do not wish to re register the MAC address with your ISP you may assign the MAC address you have currently registered with your ISP to the IP PBX with the MAC Address Clone feature MAC Address Clone To use MAC address cloning select Enabled Otherwise keep the default Disabled MAC Address Enter the MAC Address registered with service provider Clone My PC s MAC Click this button to clone the MAC address of the PC be currently using to configure the 1P1000 The IP1000 will automatically detect PC s MAC address It is recommended that the PC registered to the service provider is used to open the MAC Address Clone screen Routes The Routes screen allows user to configure the dynamic and static routing settings Copyright O IPitomy Communication LLC 20 0007 VRF NAT Enabled O Disabled Dynamic Routing RIP O Enabled Disabled Static Routing Route Entries 1 al Delete This
132. te that registration is not required if host is known Leave qualify at 30000 Click Save Changes Click Apply Changes Configuring Office 2 1 Click on Destinations and Branch Offices The Branch Offices page will appear Click on Add Office Name should match that given to the Office 1 PBX The name should only contain alpha numeric characters and no spaces Copyright O IPitomy Communication LLC 83 0007 VRF 4 Host needs to be the external IP address or domain corresponding to the IP of the main office PBX 5 Create a unique dialing prefix for the extensions connected to the Office 2 PBX 6 Password needs to be the same as the one assigned in the Office 1 PBX 7 Select Yes for register 8 Leave qualify at 30000 9 Click Save Changes 10 Click Apply Changes To setup up multiple PBX s just follow the above pattern linking each PBX to each other and use a unique dialing prefix for each one IPitomy PBX 1000 Office 2 IPitomy PBX 1000 Office 3 Office 2 amp 3 link to each other Office 2 links to Office 1 Office 3 links to Office 1 IPitomy PBX 1000 Office 1 To place a call from one Branch Office to another just dial the prefix that was assigned to that locations PBX the extension of the user trying to be reached at the other office This same easy concept works for transferring calls from one Branch Office to another Branch Extensions Branch Extensions can also be added to a branch o
133. te the log Click the Clear Log button to clear all the information that is displayed Click the Close button to close the log window Diagnostics Ping Test IP or URL Address Times to Ping 5 v Traceroute Test IP or URL Address Packet Size 60 bytes 32 65500 Start to Traceroute L The diagnostic tests Ping and Traceroute allow you to check the connections of your network devices including the connection to the Internet Copyright IPitomy Communication LLC 36 0007VRF Ping Test The Ping test will check the status of a connection Enter the IP address or URL of the PC whose connection you wish to test the packet size default is 60 bytes and how many times you wish to test it Then click the Start to Ping button The Ping screen will then display the test results Click the Close button to return to the Diagnostics screen Traceroute Test To test the performance of a connection enter the IP address or URL of the PC whose connection and click the Start to Traceroute button The Traceroute screen will then display the test results Click the Close button to return to the Diagnostics screen Factory Defaults Factory Defaults Restore Factory Defaults Factory Defaults The Factory Defaults screen allows administrators to restore the IP PBX s configuration to its factory default settings Restore Factory Defaults To clear all of the IP PBX s
134. technical specifications can be found at www aastra com CounterPath eyeBeam 1 5 and X Lite 3 0 What is a Softphone CounterPath s eyeBeam 1 5 and X Lite 3 0 are Web based telephones that operate from a PC These next generation Voice Over IP VoIP telephony client s are designed to enhance a user s communication experience by keeping them connected to callers anyplace and anytime through the convenience of an intuitive and user friendly desktop Based on open standards CounterPath Softphones use a telephone centric interface that allows users to manage voice video instant messaging IM and presence applications on their desktop This comprehensive suite of carrier grade solutions give users the flexibility to meet the fast paced and changing demands of any business X Lite 3 0 Free Softphone Intuitive user interface makes it easy for both novice and power users to make and receive Calls initiate video conferencing and communicate using Instant Messaging Comprehensive Personal Address Book including detailed calls lists and history Microsoft Outlook integration allowing users to import their address book into their eyeBeam contact list Zero Touch Configuration of audio or video devices Instant messaging IM and presence management Multi party and ad hoc voice and video conferencing IP and PSTN Voice and video call recording Pop up management of incoming calls eyeBeam 1 5 Pricing avai
135. the IPitomy 1000 Changing Forward Settings To enable or disable forward settings 1 Pick the setting to be modified Unconditional Busy No Answer or Unavailable Select Enabled or Disabled Disabled turns the forward setting off Enabled turns the forward setting on If the Forward setting is Enabled you can choose to select a destination from the drop down list The IPitomy 1000 allows calls to be forwarded to a public switched telephone number PSTN Forwarding calls to a PSTN number by entering it into the field provided Calls can be forwarded to any destination from the drop down list or any telephone number Changing a Forwarding Number from an Extension Only unconditional forwarding can be changed from a touch tone keypad O O O Dial 90 to disable forwarding Dial 91 to enable forwarding Dial 92 to set the forwarding number Copyright IPitomy Communication LLC 64 0007VRF Changing a Forwarding Number from a PC 1 Browse to the Smart Personal Console page 2 Login 3 Select a Destination for the chosen forward type 4 Enter the telephone number Changing a Forwarding Number While Away from an Extension Only unconditional forwarding can be changed from a touch tone keypad When it is necessary to modify the forwarding setting while away from the office the IPitomy 1000 has a forwarding application built into the system It is necessary to have an automated attendant menu accessible from out
136. uto Discovery uses default settings Factory Default Wait Maximum seconds to wait for the phone to signal completion of a Factory Default Troubleshooting Network Scanning Problems Scan settings have been tuned to work in a network environment with two switches and a router between the PBX and the phone More complicated environments may require further tuning The most useful setting is Maximum wait However noisy environments will require increasing the packet Count and TX interval To tune scanning for your network 1 Click on Advanced Scan Settings 2 Increase the Maximum Wait setting by a few seconds 3 Click the GUI Refresh button More specific tuning will require a knowledge of your network and diagnostic tools like Ping Tip Phones do not show up as online in a network scan if they are in the process of restarting turned off or operating on a different network Example Workflow 1 Create Assign amp Configure phones This assumes that you have already Factory Defaulted the phones 1 Go to the Extensions page Click the Create button 2 Enter the new extension information or upload a CSV file for the extensions You do not need to provide MAC addresses Then Click the Create button If successful Click Return to Extensions Click the Auto Discovery button 4 Next to each phone you wish to configure click the checkbox and use the drop down 5
137. utton you must then click on Apply Changes before restarting the affected phones Why does my Aastra phone hang or freeze with 40 Done written on the screen This is a known issue with the Aastra 480i model that sometimes occurs after Factory Defaulting the phone You need to turn the phone off and turn it back on Remove the power connection wait a few seconds and then re connect the power Why won t my time zone on my voicemail change after my system settings have been changed You have to go to PBX gt Services and click on the Restart PBX button in order for the changes to take effect Why can t I delete a menu Be sure the menu is not being used in incoming routing What is the default IP Address for the IP1000 192 168 1 249 For all most recent troubleshooting FAQ s please visit www ipitomy com Copyright IPitomy Communication LLC 108 0007VRF Glossary Analogue Telephone Adapter ATA Connects a telephone to a high speed modem and facilitates VoIP or fax calls over the internet Backbone Global network connections that route voice and data traffic from one major metropolitan area to another Bandwidth The transmission capacity of a given device or network Broadband An internet connection that is always on and fast Browser A software application that allows users to view and navigate to information on the Web Microsoft Explorer and Mozilla Firefox are two common browsers Busy La
138. vider Window on the landing page Select a Provider by clicking on the Provider Name or 2 Edit Make changes to the provider Click on Save Changes oa Fw Click on Apply Changes when ready to implement these changes to the system Delete a SIP Provider 1 Click on Providers and SIP Provider The SIP Provider page will appear 2 Select a provider from the list in the SIP Provider Window on the landing page 3 Click on 3 Delete The SIP provider will be removed from the SIP Provider Window on the landing page Destinations Destinations are the various places that a call can be routed to within the system Destinations in the IPitomy 1000 include Extensions are individual extensions with a telephone When an extension is created a voicemail box is also created This voicemail box is automatically the destination for an extension call which exceeds its ring time Groups are groups of extensions that can have different ringing strategies and can be routed from any trunk another destination or dialed from an extension Menus are used for creating automated attendant menus to route callers to a destination within the system A voice recording can also be used to play a caller information like driving directions Meet me Conference Rooms are where callers can call into a conference call Callers can be routed in any way to a Meet me Conference direct dialed through a DID using an automated attendant or transferred by a
139. which they want to be transferred Names are stated in the directory as they have been recorded by users in their voicemail box Direct Inward Dialing DID Numbers A Direct Inward Dialed DID number is a telephone number assigned by a service provider i e T1 line PRI or VoIP DIDs allow direct routing of a call to a destination within the system This can be an individual extension group conference or menu Conferencing Meet Me A Meet me Conference is an extension on the system used for conference calls Participants of a conference can access a conference by dialing the designated Meet me Conference extension Routing callers to a Meet me Conference can be accomplished by using a DID a menu or simply transferring callers to the conference extension Forwarding Gateway Mobility has become a part of everyday life for most people System users need to be able to take calls anywhere The IPitomy 1000 has the ability to forward calls Users can turn call forwarding on and off while in the office or away from the office by using a touch tone key pad This is setup in the Extensions setup page but can be modified from any phone including a cell phone Modifying forward settings remotely requires the automated attendant menu option to be programmed Voicemail Gateway From the automated attendant menu users can call in from any telephone and check messages The voicemail gateway allows users to dial a pre defined dig
140. will be invoked by any attempt of access to Internet if the Connect on Demand field is checked o Keep Alive and Redial Period If Keep Alive is enabled system will periodically check the Internet connection If the connection is down then the system will automatically re establish the connection To use this option click the radio button next to Keep Alive The Redial Period is the time period to trigger system to check the Internet connection default Redial Period is 30 seconds Telstra Cable Telstra Cable is a service used in Australia only Check with service provider for necessary setup information o Server IP Address Normally the static IP address is a public IP address provided by service provider it is used for connecting to Internet o User Name and Password Enter the user name and password provided by service provider User name and password will be used for authentication while establishing Telstra cable connection Optional Settings Some server providers may require the following settings Check with the service provider before making any changes Host Name and Domain Name Some service providers require these names as identification You may need to check with service provider to see if it is required In most cases leaving these fields blank will work MTU The MTU Maximum Transmission Unit setting specifies the largest packet size permitted for network transmission To manually set a valu
141. y of the week Lunch hours must be within the hours of operation for the respective day 10 Select a destination for calls during Lunch Hours Copyright O IPitomy Communication LLC 81 0007 VRF 11 Check Apply Forward Settings 12 Click the Save Changes button to save the schedule data 13 Creating Holiday Schedules Enter a Name the Holiday Clicking the add button to create the holiday the Holiday name appears in the Holiday list Highlight Select the new holiday in the Holiday list Enter a Start and End Date for the Holiday in the Month Day fields Enter a Start and End Time for the span Enter a destination for calls during the Holiday Click the Set button to save the holiday data Repeat this process for each Holiday observed Note that Holidays override the operating hours for the time frame specified This time is all inclusive meaning it includes ALL times between the start and the stop times 14 Click Save Changes 15 Click Apply Changes when ready to implement changes to the system Editing an Existing Schedule 1 a FO DN Click on Destinations and Schedules The Schedules page will appear Select a Schedule by clicking on the Schedule Name or 2 Edit Make changes to the Schedule Click Save Changes Click Apply Changes when ready to implement changes to the system Deleting a Schedule 1 2 Click on Destinations and Schedules The Schedules

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