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3Com 5210 Telephone User Manual

1. 2 From the Configuration menu click Programmed Settings 3 Select the 3COM SNMP SubAgent from the Select Entity window For Back end Servers and the Gatekeeper select 3Com SNMP Agent and click OK Figure 8 Selecting an Entity Window Hm 5210 IP Telephony Manager 1 Select an entity 3Com SNMP Sub gent OK Cancel Help 4 From the Parameter Group Selection window select Threshold Monitor Configuration Threshold Monitoring Configuration Figure 9 Parameter Group Selection Window E Selected Targets 3Com SNMP SubAgent 10E3Com SNMP Suba gent Parameter Group Identification Threshold Monitor Configuration Threshold Monitor Control The Threshold Monitor Configuration window appears Figure 10 Configuring Thresholds Window Selected Targets 3Com SNMP SubAgent 10E3Com SNMP SubAgent Parameter Group Threshold Monitor Configuration Oxffbecfc4 zeroSecs none 0 0 caThSeverity caThSeverity caThSeverity caThSeverit rowStateNone rowStateNone rowStateNone rowStateNon notReady notReady notReady notReady 35 The following table contains the fields and the values of the Configuring Threshold window Table 8 Threshold Monitor Configuration Fields Field Name Description Possible Selections Threshold Object Object ID which is to be monitored This has 4294967294 at the end if an object with multiple instances
2. EXE Parameter Group Modem Identification Si Click on the cell with the setting you want to edit If a value is read only the cursor changes to the No sign when placed over the cell If the value can be modified an arrow appears in the value field When you click on the field a drop down box appears listing the possible values for the configuration You can also use the Tab key to navigate through the fields After a value has changed in the configuration table it turns blue default The new value is not changed in the component until you click Set After a Set is issued and the value is changed in the component the color returns to normal Other fields on the Configuration Tool menu are a Window Title Bar Displays the target device IP address m Get Button Triggers the SNMP Get operation for the selected parameter group The Get operation updates the display with the last saved values m Set Button Triggers the SNMP Set operation for the selected parameter group The Set operation writes the displayed values to the device MIB a Help Displays information about configurable parameters Click on the Help button The context sensitive help icon appears Simply click the parameter object for which you want additional information The system launches your HTML browser Action Commands Submenu Configuration Menu 59 Exit Closes the window and displays the previous window Adjusting Column Width Y
3. lt filename gt has a crc error Fatal Error tcmsdl Nonfatal error xtcmsdl This error occurs if the internal header or the SDL or NAC file is incorrect For temsdl an error message is displayed on the screen or output to the log file and then the utility terminates For xtemsdl click OK to bring up the Select Files dialog box and select an uncorrupted SDL or NAC file If one is not available you will have to acquire an uncorrupted version from the CommWorks BBS or Internet FTP site Devices are not ready yet This could be due to a previously aborted SDL followed by a premature new SDL Please try waiting a few minutes or invoking a hardware reset on the affected cards Fatal error This error occurs if the target card is communicating with the Software Download utility but is unable to accept a software download For tcmsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtcmsdl clicking OK of the dialog box terminates the utility SNMP Set Failed SNMP Get Failed Erase ROM time out TFTP lt error gt Fatal error This error occurs if the target card is communicating with the Software Download utility but does not respond correctly to a SNMP Set command The exact SNMP error is displayed For temsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtemsdl clicking the
4. C writecomm SNMP write community string h Displays this help message 1 logfile Log file for system diagnostic messages GUI default log to UNIX syslog CLI default stderr Specify hyphen to reverse these two behaviors Z Disable set logging for this application target IP address or hostname in hosts database e g etc hosts of the chassis to be configured Monitoring SNMP This section describes how to monitor any SNMP parameter and export the Parameters results in comma separated version CSV format tcmperf 1 logfile h c readcomm C writecomm z L filename D delimiter p poll interval s of samples G group parameter target Where 1 logfile Log file for system diagnostic messages GUI default log to UNIX syslog CLI default stderr Specify hyphen to reverse these two behaviors h Displays this help message c readcomm SNMP read community string C writecomm SNMP write community string Z Disable set logging for this application L List all groups or if G is provided list parameters for each group specified as part of a G argument f filename Specifies the file to which to save the query result D delimiter Supplies field separators for a saved file If this is omitted fields are padded with spaces to make columns line up P Specifies time between polls num in seconds Default 1 s Specifies
5. Used primarily with T1 The insertion of a one bit to prevent the transmission of eight consecutive zeros on an active line When eight or more consecutive zeros are detected on the line the system considers the line inactive and releases the line INDEX Symbols cfm files 48 dmf 69 nvr files 44 47 A accessing IP Telephony Manager 49 acronyms 129 Action Commands menu 59 adjusting column width 59 authorized access 66 authorized access list clearing 80 Authorized Station Tool command 121 Authorized Stations configuring 32 Authorized Stations Add window elements 67 Authorized Stations menu 66 AutoResponse 31 command 123 configuration 31 menu 61 window elements 62 C Card Level vs Channel Level Commands 73 Card Level vs Channel Level Parameter Groups 57 CFM restore 53 save 46 53 changing community string 78 components 52 chassis 47 restoring 46 53 saving CFM 46 saving NMC 46 saving NVRAM 43 Chassis Save All menu 52 clearing authorized access lists 80 command general syntax 101 save chassis to NVRAM 46 tcmarsp 123 tcmget 105 tcmset 105 tcmtest 115 x 101 xtememd 73 command line restoring 47 saving 45 47 command line interface CLI 101 Command Tool window elements 59 Command Tool window 73 commands SNMP 111 cmauth 121 cmcmd 109 cminv 119 120 cmrestore 116 cmsave 116 cmsdl 117 cmtone 114 cmtrap 110 community name 78 Community Names menu 66 community string 65 c
6. Configuration Tool The IP Telephony Manager Console window is used to select target components whenever you are performing configuration sending commands or upgrading components through software download There are two ways to launch the Configuration Tool From the IP Telephony Manager Console select a target from the IP Telephony Manager Console window and then from the Configuration menu select Programmed Settings From the UNIX command line type xtemconf followed by the IP address or hostname of the target device and the target slots and channels refer to Appendix B Command Line Interface for more details Synchronizing Network Time Setting the Time Zone You must synchronize the system time of each component in the network accurate tracking of the IP telephony traffic To achieve system synchronization set each Gatekeeper SIP Proxy Server and Back end Server to Greenwich Mean Time GMT and use the Network Time Protocol NTP on all system components For each Gatekeeper SIP Proxy Server and Back end Server in the IP telephony network set the time zone to GMT From the Windows desktop click Start then Settings and then click Control Panel Double click Date Time The Date Time Properties window appears 3 Click Time Zone Recording the NTP IP Addresses From the drop down list select GMT Greenwich Mean Time Dublin Edinburgh Lisbon London Click OK NTP uses a primary and a seconda
7. d The following commands are used to define where the traps are to send there output Except for the general syntax the following trap destination specific syntax must appear after the target designation in the command string To List Current Trap Destination Entries q Use the following command tcmtrap target q Use the following command notice that the target must be supplied tcmtrap target a ipaddr trapcomm comment Where ipaddr IP address of destination device to be added trapcomm Community string to supply with trap comment Insert a descriptive comment use shell quoting if necessary Use the following command to change a current entry where ipaddr is the IP address of the entry to change and the other parameters are the information that will replace the old information tcmtrap target m ipaddr trapcomm comment To delete a trap destination entry use the following command where ipaddr is the IP address of the entry to be deleted tcmtrap target d ipaddr SNMP Commands 111 SNMP Commands This describes how to set SNMP community strings and how to monitor the SNMP parameters For security reasons you can not view the community strings through IP Telephony Manager Setting SNMP This section describes how to set the SNMP community strings Community Strings x tcmcs h c readCommunity C writeCommunity z target Where c readcomm SNMP read community string
8. 201 Enter the new SNMP community string 6 Click OK 7 If you changed the 3Com SNMP Community Strings on the Gatekeeper SIP Proxy Server or any of the Back end Servers you must restart the SNMP agent Refer to Restarting Other Entities for more information To change the IP Telephony Manager community string through the command line enter xtcmv pd lt target chassis IP address gt c readcomm C writecomm where readcomm read only community string a writecomm read write community string If you changed the 3Com SNMP Community Strings on the Gatekeeper SIP Proxy Server or any of the Back end Servers you must restart the SNMP agent Refer to Restarting Other Entities for more information For more information about this command refer to Appendix B Command Line Interface Clearing Authorized Access Lists If your management station is listed in the authorized access list Open a console window for the device whose authorized access list you want to clear From that console window click Security then Authorized Stations Click the IP address to be cleared from the authorized access list and then click Delete Repeat this step for each entry until you have deleted all entries If you changed the authorized access list on the Gatekeeper SIP Proxy Server or any of the Back end Servers you must restart the SNMP agent Refer to Restarting Other Entities for more information If your manageme
9. Com SNMP SubAgent 10E3Com SNMP Subagent Parameter Group Threshold Monitor Configuration Oxffbecfc4 Oxffbecfc4 Oxffbecfc4 caThSeverity caThSeverity caThSeverity rowStateNone rowStateNone rowStateNone rowStateNone AA active createAndW notinService destroy otRead n abe createAndGd 7 Click Set 8 If you changed the threshold parameters on the Gatekeeper SIP Proxy Server or any of the Back end Servers you must restart the SNMP agent Refer to Restarting Other Entities in Chapter 4 for more information Editing a Threshold To edit a parameter that is being monitored Parameter 1 Open a console window for the device where the threshold is going to be edited For the Media Gateway you need to select the edge server card 2 From the Configuration menu click Programmed Settings 3 Select the 3COM SNMP SubAgent from the Select Entity window For Back end Servers and the Gatekeeper select 3Com SNMP Agent and click OK Figure 15 Selecting an Entity Window Cancel Editing a Threshold Parameter 41 4 From the Parameter Group Selection window select Threshold Monitor Configuration Figure 16 Parameter Group Selection Window Selected Targets 3Com SNMP SubAgent 10E3Com SNMP Suba gent Parameter Group Identification Threshold Monitor Configuration Threshold Monitor Control The Threshold Monitor Configuration window appears Figure 17 Configuring Threshold
10. Command Tool The following are the Command Tool error messages and what they indicate An unrecoverable error has occurred An SNMP error or other problem prevented the cycle of commands from being issued to all target devices The user may retry the command if desired GUI fatal in non GUI Detailed error information may be available in the IP Telephony Manager log Unrecoverable error An SNMP error or other problem prevented the cycle of commands from being issued to all target devices The user may retry the command if desired GUI fatal in non GUI Detailed error information may be available in the IP Telephony Manager log Error in time slot specification The user was prompted for target time slots after selection an internal error occurred GUI only There are no commands for this type of device The device configuration files do not list any commands for the target device Invalid group name lt name gt The device configuration files do not list lt name gt as a valid group Invalid command lt name gt The device configuration files do not list lt name gt as a valid command within the current group Slot lt number gt T1 PRI query lt specific error gt An error occurred in trying to verify or solicit a time slot range specified against a T1 or ISDN card Invalid time slot range for card lt specification gt The user specified a time slot range which includes time slot numbers not valid for the given type of
11. Federal Communications Commission A United States federal regulatory agency which oversees all aspects of the communications industry TV radio telephone etc in the United States File Transfer Protocol Application protocol part of the TCP IP protocol stack for transferring files between network nodes FTP is defined in RFC 959 Gatekeeper Confirm This is a call flow message Gatekeeper A device that manages an IP network supporting all gateways user profiles and authentication A gatekeeper is defined by the H 323 standard Gatekeeper Reject This is a call flow message Gatekeeper Request This is a call flow message Global System for Mobile Communications The European standard for digital cellular service using slow frequency hopping and TDMA VoIP Media Gateway A CommWorks VoIP device that can interconnect networks with different incompatible communications protocols The gateway performs a layer 7 protocol conversion to translate one set of protocols to another for example from TCP IP to SNA or from TCP IP to X 25 A gateway operates at OSI layers up through the Session Layer Graphical User Interface A software interface based on pictorial representations and menus of operations commands and files Opposite of the operating system command line interface High Density Bipolar Three Zeros A bipolar coding method that does not allow more than three consecutive zeros in the line signaling High Densit
12. Mask New network mask Comment New descriptive comment use shell quoting as necessary m Changes the network mask comment of an Authorized Station Ipaddr IP address of entry to be modified Mask New network mask Comment New descriptive comment use shell quoting as necessary d Deletes an Authorized Station from the Authorized Station Table Ipaddr IP address of the entry to be deleted AutoResponse 123 AutoResponse Chassis Level Events and Responses The AutoResponse can be invoked by the following syntax tcmarsp E event h target Where E event Specifies which event to use as the default The specified parameter must be a substring of one of the event descriptive strings described below Substrings that match at the beginning of the descriptive string have precedence over those that match in the middle When there are embedded spaces in the substring the event should be properly quoted according to shell rules The match is case insensitive If no event is specified the GUI defaults to the entire list of AutoResponse events The following are the events and the responses to the events from the AutoResponse command Events PSU Voltage Out of Range PSU Failed a Fan Failed HUB Temperature Out of Range a Global Timer 1 Expired a Global Timer 2 Expired Global Timer 3 Expired Global Timer 4 Expired Responses the N notation indicates that the response requires a paramet
13. OK button of the dialog box terminates the utility Fatal error This error occurs if the target card did not respond to an SNMP Get request The exact error is also displayed For temsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtcmsdl clicking the OK button of the dialog box terminates the utility Fatal error This error occurs if the target card s Flash ROM is not erased within the specified timeout 600 seconds For tcmsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtcmsdl clicking the OK button of the dialog box terminates the utility Fatal Error This is a series of errors that can occur when the Software Download utility is overwriting the target card s configuration with the new code Such errors include a file not found a file already exists m no such user a time out a disk full or allocation exceeded access violation this could indicate a corrupt or incorrectly named file This error occurs if a NAC is pulled out of its slot while the download is taking place m illegal TFTP transfer ID this occurs if there is an internal NMC or chassis error during downloading undefined error code For tcmsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtcmsdl clicking the OK bu
14. Select One By One E HiPerDSP 24 IS 0 0 1r RRR Run Fail CAR a ALM LPBK D ALM a q FAULT E Utilization 19044 100 16 17 18 19 TOTAL CONTROL The first icon displays the Command Tool dialog box for the chosen entity The second icon displays the Configuration menus The third icon displays the software download dialog box for the selected entity The forth icon displays diagnostics information for the selected entity Configuration Menu The Configuration menu is used to set the VoIP chassis to your environment requirements Figure 31 Configuration Menu a CW 5210 IP Telephony Manager 149 112 250 10 Console Am File View Configuration Fault Performance Security Actions Commands Select One By One m A Software Download EE EdgeServer an TN seo ture Enable Om L BREER Run Fail A Inventory wl dk Auto Response HDD scsi E isla A Oi al IS LN lolol olol olo L OD JS OL TIA RHIHIOD 16 17 18 139 TOTAL CONTROL Programmed Settings The Programmed Settings submenu displays the Configuration Tool window Submenu for the selected entity Parameters for a given component may be divided into several groups When you select the Configuration Tool the Parameter Group drop down box appears prompting you to select a parameter group You must select a group from the Parameter Group drop down box to continue Figure 32 shows an example of the Comm
15. Software Package Operating System Function Network management HP UX General network monitoring and alarm application such as HP services OpenView SUN Solaris CommWorks 5000 SUN Solaris Network monitoring and bulk operations Prerequisites Table 5 lists the hardware requirements needed to achieve the best performance from IP Telephony Manager Table 5 Hardware Prerequisites Operating System Hardware SUN Platform SPARC 20 Workstation or more recent offering from SUN 64 MB of RAM minimum 1 GB Hard Disk Space Space must be available on one partition Swap space is recommended to be at or above 200 MB CD ROM Drive Color Monitor Ethernet Interface Before You Begin 19 Table 5 Hardware Prerequisites continued Operating System Hardware HP Platform HP 712 100 or higher Model 712 Workstation 64 MB RAM minimum 1 GB Hard Disk Space Space must be available on one partition Swap space is recommended to be at or above 200 MB CD ROM Drive Color Monitor Ethernet Interface Table 6 lists the software requirements needed to achieve the best performance from IP Telephony Manager Table 6 Software Prerequisites Operating System Software SUN Platform Solaris 2 6 or 2 7 with X11R6 Java Runtime Environment by Sun shipped with Solaris 7 Motif Runtime Kit SUNWmfrun Package HP OpenView Windows OVW Network Node Manager 6 1 optional HTM
16. This error occurs if the SDL file and the NAC file apply to different card types For tcmsdl an error message is displayed on the screen or output to the log file and then the utility terminates For xtcmsdl click OK to bring up the Select Files dialog box and select the correct file The following are the Test Tool error messages and what they indicate Error invalid Loop Back Duration value lt value gt for s option The loopback duration given on the command line is not a positive integer Error cannot use T and q at the same time Error No target specified The user specified both a test and a test query This is not allowed The user did not supply at least an IP address or host name on the command line Invocation Errors 89 Error Too many targets specified The user specified more than one IP address slot channel combination There is more than one white space separated word in the target list Invalid target format The target does not specify a valid IP address or host name Missing T option The user did not choose a test to execute using the T option Non GUI only lt target gt Non Modem Test operation Reported in the test tool final summary when a command or other non modem test result is in the target s result table Non GUI warning only Program exit during execution The command or test program was terminated e g by a signal while a command or test was in progress Warning only IP Te
17. Threshold Warning Clear Threshold Critical Clear Threshold Informational Clear Saving and Restoring Configurations 43 Saving and Restoring Configurations Saving a Chassis Configuration to NVRAM 1 The Save configuration utility performs a discovery of the configuration of a device and saves it to a file After it is saved to a file the Restore configuration utility is used to restore the configuration to that device or it can be used to apply the file to other devices with similar components You can initiate a device save or restore in any of the following ways From the File menu of the IP Telephony Manager Console m From your network management platform HP OpenView For information on how to save and restore a device from your network management platform refer to your network management User Guide From the UNIX command line For information on saving and restoring operations from the command line refer to Appendix B Command Line Interface There are four ways to save configurations a Saving a Chassis Configuration to NVRAM The Media Gateway configuration can be saved to a file on the network Component Save to NVRAM Most components contain their own nonvolatile read access memory NVRAM The Media Gateway s current configuration can be saved to its NVRAM and later retrieved through a direct command or by resetting the component a NMC Save Chassis to NVRAM An entire device s configura
18. To add a parameter to monitor 1 Open a console window for the device where the threshold parameter is going to be added For the Media Gateway you need to select the edge server card 2 From the Configuration menu click Programmed Settings 3 Select the 3COM SNMP SubAgent from the Select Entity window For Back end Servers and the Gatekeeper select 3Com SNMP Agent and click OK 4 From the Parameter Group Selection window select Threshold Monitor Configuration Figure 12 Parameter Group Selection Window Configuration Tool 149 11225010 J j Selected Targets 3Com SNMP SubAgent 10E3Com SNMP Suba gent Parameter Group Identification Threshold Monitor Configuration Threshold Monitor Control The Threshold Monitor Configuration window appears Adding a Threshold Parameter 39 Figure 13 Configuring Thresholds Window E Configuration Tool 149 112 250 10 AE Selected Targets Com SNMP SubAgent Parameter Group Threshold Monitor Configuration Oxffbecfc4 Oxffbecfc4 zeroSecs zeroSecs zeroSecs zeroSecs none none none none 0 0 0 0 0 0 0 0 0 caThSeverity caThSeverity caThSeverity caThSeverity caThSeverit notReady notReady notReady notReady notReady 5 Configure the fields in the Configuring Threshold window as needed Refer to Table 8 Click Set 6 Set Threshold Row Status to createAndGo As shown in the following figure Configuration Tool 149 112 250 10 Selected Targets
19. Zeg 64 Performance Monitor Menu rumor ideas 65 SEU EU 65 Authorized Stations WINdOW ooconnccnncccncccnoocononanco non ccnnnn cnn nono nan nn rra 66 Authorized Stations Add Window oococcocnccinnocccnoocccnioccono conan nono nono nnn 67 Software Download Dialog Box 72 Software Download Select a File WINGOW 72 Example Huber DSP Hardware Commande 74 Example HiPer DSP Software Commande 74 Example Media Gateway Command Status Color Codes 75 Asterisks Parameter Example 76 Community Name Drop DOWN cooccccccioconcccccoonnnonononnnnnonnnnnnnnncnnnn nn r nr nana pa E A Ea 78 Community Name Dialog WINdOW ooooiocoinnccconococonococonnncnonn nono nnnnonnncnnnnnnannnnnns 78 Figure 54 Community String Warning Message ccociooocccccnoonccccnoonnnnnnnncnnnnncnnnnnonncnnnnnnccnnnns 79 Figure 55 Device Details Dialog Bon 79 Figure 56 Inventory Window gt ABOUT THIS GUIDE About This Guide contains an overview of the IP Telephony Manager User Guide describes where to find specific information lists conventions and related documentation and explains how to contact CommWorks Corporation This guide describes how to install configure and operate IP Telephony Manager as well as how to use it to troubleshoot and maintain components of the CommWorks IP Telephony Platform Its primary audience is operations personnel CommWorks issues release notes with some products visit our website at http totalservice commworks com If the
20. a ipaddr mask comment m ipaddr mask comment d ipaddr Where 1 logfile The log file for system diagnostic messages The GUI log file default is the UNIX syslog file The CLI default is stderr You can reverse these defaults by specifying a hyphen h Displays the command line parameters and the descriptions of the parameters and their flags c readcomm The SNMP read community string C writecomm The SNMP write community string CLI Parameters q a m d target An optional parameter that specifies the IP address or hostname of the NMC in which stations are being configured If no target is specified the GUI behaves as if h was the only parameter passed The format for target is as follows lt IP host gt IP host can be in IP dot notation or a host name that is defined in the host database or etc hosts file The CLI parameters must be supplied after the target at the end of the command line Any or all of them can be used in any order They are executed in the order they appear in the command line These CLI parameters are described in the following table Table 14 CLI Parameter Descriptions Parameter Description q Lists all Authorized Station currently configured in the target NMC and then exits This overrides the specification of a m or d a Adds an Authorized Station to the Authorized Station Table Ipaddr IP address of the new station
21. can either restart the 3Com Gateway on IP Telephony Manager or stop and start the EPMS service from the service applet on the Windows NT machine Refer to the Total Control 1000 Media Gateway Guide for more information If you need to restart the Gatekeeper you can either restart 3Com Gatekeeper on IP Telephony Manager or stop and start 3Com VolP Gatekeeper service applet on Windows NT machine Refer to the CommWorks 4200 Gatekeeper Guide for more information Setting Manual Switchovers 77 a Accounting Server restart 3Com Accounting service on IP Telephony Manager or stop and start 3Com VoIP Accounting Data service applet on the Windows NT machine For the Back end Servers a Directory Mapping Server restart 3Com Directory service on IP Telephony Manager or stop and start 3Com VoIP Directory Data service applet on the Windows NT machine a Provisioning Server restart MS web server on IP Telephony Manager or stop and start World Wide Web Publishing service applet on the Windows NT machine Setting Manual Switchovers LA N HO HD A You can force the Gatekeeper to manually switch over to another Accounting Directory Mapping or Authentication Server To set the manual switchover Using IP Telephony Manager open the Media Gateway chassis Click File and then click Open Select the Gatekeeper you are configuring from the Device List H the Gatekeeper is not listed see Connecting to Entities in Chapter 1 Clic
22. channel so the people know the connection is still good when neither party is talking Central Office The telephone company facility where the request for service comes through the switching equipment and the requests for service gets routed A total system of hardware and software components that route telephone calls and data over an IP based network VoIP Customer Presence Equipment A piece of equipment that is attached to a telephone network This equipment would be the terminal equipment telephones key systems modems video conferencing devices and so on Central Processing Unit The part of the computer that executes the commands and performs the logic Cyclic Redundancy Check The process to determine if the data was received properly 1 Call Path Services Architecture An architecture developed by IBM which defines the protocols that allow communications between the telephones switches and computers 2 Carrier Serving Area A method used to categorize the local loops by length gauge and subscriber distribution for maximum service and cost efficiency CSMA CTS CLASS DCD DCE DCF DHCP DHTML DIMM DIN DINS DIP DMS DNS Appendix Glossary 131 Carrier Sense Multiple Access Media access mechanism wherein devices ready to transmit data first check the channel for a carrier If no carrier is sensed for a specific period of time a device can transmit If two devices transmit at on
23. command temtest q target T test Where test modem test type substring Select from the following list of tests a Local Analog Loop Back a Local Digital Loop Back a Remote Digital Loop Back a V54 Local Analog Loop Back a V54 Remote Digital Loop Back m Self Tests m Test RAM Test ROM a Test NVRAM a Idle Phone Line Test A substring match to the beginning of a command string has precedence over internal matches For example local analog executes the Local Analog Loop Back test not the V54 Local Analog Loop Back test Matching is case insensitive Spaces in the command name must be quoted properly according to shell rules s num num number of seconds to remain in loop back mode Default 60 Device Save and Restore Save Configuration Restore Configuration The following commands are used to save and restore the configuration on the specified device tcmsave f filename target Where filename The whb output file to which the configuration is stored target The IP address or hostname of the device For example tcmsave f chassisl whb 192 77 203 66 In this example the utility saves the configuration data from the chassis with the IP address of 193 72 205 76 to a file called CHASSIS1 WHB To run tcmrestore issue the following command tcmrestore f filename F target Where filename Filename of the whb file with the configuration to be restored F Force re
24. component type uses a given SDL or NAC file In most cases the NAC and SDL files for a given component have the same prefix There are some exceptions such as the Single T1 Card as shown in the table below Table 12 Filename Prefixes SDL Prefix Card Entity hd T1 HiPer DSP he E1 HiPer DSP hr E1 R2 HiPer DSP hm HiPer NMC vs 3Com SNMP SubAgent Gateway only vm 3Com SNMP Agent VoIP Server only vg Gateway vk Gatekeeper vp Provisioning Server va Accounting Server vd Directory Server vh Accounting Server vt Authentication Server vn SIP Proxy Server Software Download The Software Download utility displays the following messages or writes them Progress Messages to the log file Table 13 Software Download Progress Message Descriptions Message Description Additional Information BEGIN Software Download utility invoked Command is issued from the UNIX shell BDISC Begin chassis discovery IP address EDISC End chassis discovery IP address BCONN Begin connection to chassis IP address CONN Chassis connection established IP address BSDL Begin downloading SDL file SDL file name IP address slot s ESDL End downloading SDL file SDL file name IP address slot s BERASE Begin erasing target card s Flash IP address slot s ROM ERASE End erasing target card s Flash ROM IP address slot s BNAC Begin downloading NAC file to NAC file name IP ad
25. designations for some utilities The x command prefix requires only the IP address or hostname even if the command calls for specific slots and channels The following format is for an unlimited number of targets within the same device IPhost Srange Crange Trange Srange Crange Trange 1 where Iphost The IP address or hostname of the target device Range A single integer or a range of integers for example 1 4 colon Place after the IPhost designation e comma Place between slot groups S Sets target slots in the specified range C Sets target channels in the specified range If omitted execution at the card level is assumed T Sets target timeslots in the specified range If omitted execution at the channel span line level is assumed When used with the Command Tool this part of the target can be given as T without a range and you will be prompted for a timeslot for xtcmcmd only Only one type of component can be selected at a time For example you can select all HiPer DSP channels but you CANNOT select a HiPer DSP channel and a T1 DSO Target Examples 193 77 205 45 193 77 205 45 S3C4 S4C1 S5C2 4 193 77 205 45 S3 12C1 4 scotty S17 scotty S1C2T2 12 IP Telephony Manager Console To launch the IP Telephony Manager Console use one of the following commands xtcmvfpd or xtcmvfpd lt target chassis IP address gt The first command causes a li
26. information in the release notes differs from the information in this guide use the information in the release notes Finding Information The following table lists the location of specific information Table 1 Content Description If you are looking for Go to System overview Chapter 1 Hardware and software requirements Chapter 1 Software installation procedures Chapter 1 Configuration information using IP Telephony Manager Chapter 2 Performance monitoring instructions Chapter 2 Console window menu description Chapter 3 Firmware upgrade procedures and general maintenance information Chapter 4 Error messages Appendix A IP Telephony Manager commande from the UNIX command line Appendix B Glossary Appendix C xiv ABOUT THIS GUIDE Conventions The following tables list conventions in this guide Table 2 Notice Icon Description Icon Notice Type Description Information Note Information that contains important features or instructions Caution Information to alert you to potential damage to a program system or device to alert you to Warning Information A potential personal injury or fatality May also alert you to potentia hazard electrical A ESD Information fe A take proper precautions a product Table 3 Text Convention Descriptions to alert you to grounding before handling Convention Description Text represented asa This typeface repr
27. integration Login as root Type the following cd TCMHOME ovw Remove r While all CommWorks files are removed from HP OpenView no changes are made to the runtime databases One of the primary purposes of removal is to prepare for a new installation To erase IP Telephony Manager from HP OpenView replace the current maps with new ones You can also delete and rediscover all the CommWorks devices from each map Start IP Telephony Manager with the following commands gt TCMHOME lt installation directory gt gt export TCMHOME gt PATH PATH TCMHOME bin gt export PATH gt xtcmv pd lt TCH IP_Address HostName gt IP Telephony Manager opens For a complete description of the menus on the GUI refer to Chapter 3 Navigating and Using the System Linking CommWorks Objects on OU A WM If you choose to install HP OpenView you must install it before IP Telephony Manager This lets you start IP Telephony Manager directly from HP OpenView To link CommWorks objects in HP OpenView to IP Telephony Manager use the following procedure Type Hcd OV_BIN ovstart H ovw Go to the chassis to be linked and then click on it Right click and select Symbol Properties from the pop up menu Under Behavior click Execute Under Application Action click USRRobotics USRVFPD Click Target Objects click Add and then click OK Click OK on the window that appears Double click the object with the
28. is to be monitored Example 1 3 6 1 4 1 429 4 75 5 1 8 0 Threshold Alias Alias for the object ID This is used to differentiate the different objects The alias has to be unique across all objects to be being monitored The alias is sent in monitored the threshold trap for identifying the monitor object that has crossed the threshold or cleared the threshold Threshold Period Frequency at which this parameter 0 sec is monitored 15 sec 30 sec 1 minute 15 minutes 30 Minute Threshold Type Type of the collection None Delta The difference between the start and the end of the period is used Absolute The actual value is used Threshold Alarm Value Threshold which if crossed results in a trap An integer value If you set the Threshold Type to Absolute a trap is sent when the current value is greater than the integer value you entered If you set the Threshold Type to Delta a trap is sent when the delta of the threshold period is greater than the integer value you entered Threshold Alarm Clear Value Threshold which if crossed in the reverse direction results in a threshold clear trap An integer value If you set the Threshold Type to Absolute a clear trap is sent when the current value is less than the integer value you entered If you set the Threshold Type to Delta a clear trap is sent when the delta of the threshold period is less than the integer value you en
29. it then report on those events You can also view historical information Refer to the individual component user guide for information about setting this for your VoIP component Security Menu 65 Figure 42 Performance Monitor Menu Performance 149 112 250 10 Selected Targets VolP HiPer DSP Card 1 Functional Group Polling interval HiperDSP Card Status 4 4 Mins Parameters Parameters Selected Successfully Trans mittag Failed Transmitted Signi Add Successfully Trans mitte Successfully Received S Delete Rejected Received Signa Signaling Packet Bus Co Default All Link Down Cause Delete All i Display Format Table C Graph KO After you click OK a table or graph appears showing the events you selected in real time mode Security Menu The Security menus lets you set the SNMP community strings and maintain the management capabilities at the selected station Figure 43 Security Menu El Cw 5210 IP Telephony Manager 149 112 250 10 Console il HiPerDSP 24 a gt LL NNN Run Fail CAR ALM LPBK D ALM FAULT Utilization SMS TT Titi E UI iy E ey E 1 ale OI 0 OLTIALLECIOINITIRIOLL 16 17 E TOTAL CONTROL Community Names Submenu p Authorized Stations Submenu The Community Names submenu lets you set the SNMP community strings The IP Telephony Manager default value for SNMP community string is public for read on
30. not provide a filename Command Tool The following are the Command Tool error messages and what they indicate Missing E option The user did not choose a command to execute using the E option Non GUI only Missing G option The user did not choose a command group using the G option Non GUI only Non graphical time slot selection is not supported lt specification gt The user requested time slot selection in the non GUI by supplying an empty time slot range e g 1C1T Non GUI only Warning force not supported for this command The user provided the F option for a command that does not allow forcing The F option will be ignored Non GUI warning only Error invalid poll interval value lt va ue gt for p option The poll interval value given on the command line is not a positive integer Error cannot use E and q at the same time The user specified both a command and a command query This is not allowed Error No target specified The user did not supply at least an IP address or host name on the command line Error Too many targets specified The user specified more than one IP address slot channel combination There is more than one whitespace separated word in the target list Invalid target format The target does not specify a valid IP address or host name Configuration Tool The following are the Configuration Tool error messages and what they indicate Error No target specified The user did not
31. supply at least an IP address or host name on the command line Invocation Errors 87 Error Too many targets specified Invalid target name Software Download Error No target specified Error Invalid target format The user specified more than one IP address slot channel combination There is more than one white space separated word in the target list The target does not specify a valid IP address or host name The following are the Software Download error messages and what they indicate The user did not supply at least an IP address or host name on the command line The target does not specify a valid IP address or host name Selected Targets do not match each other All selected slots are empty extension is not NAC Fatal error Multiple NACs were selected for software download but one or more of the selected NACs is not the same card type Only the first mismatch is displayed For tcmsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtcmsdl clicking on the OK button of the dialog box terminates the utility Fatal error Selected slots do not contain a card For temsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtcmsdl clicking on the OK button of the dialog box terminates the utility Fatal Error tcmsdl Nonfatal error xtcmsdl This error occu
32. the HiPer NMC card 3 Click Configuration then Programmed Settings from the IP Telephony Manager Console window Select Network Time Protocol from the Parameter Group drop down list The Network Time Protocol windows appears Figure 2 Media Gateway Network Time Protocol Window Selected Targets VolP NMC Card Parameter Group Network Time Protocol 149 112 250 118 149 112 250 118 5 Enter the Primary and Secondary NTP IP Addresses refer to Recording the NTP IP Addresses 6 Set the Operational Mode to Unicast 7 Click Set Setting the NTP Parameters for the Other Entities For each Gatekeeper SIP Proxy Server and Back end Server 1 Using IP Telephony Manager open the targeted server 2 Select the server icon 3 Select Configuration then Programmed Settings from the IP Telephony Manager Console window 4 Select 3Com SNMP Agent from the Select Entity drop down list 5 Click OK 6 Select Network Time Protocol A window similar to the following appears Figure 3 Server Network Time Protocol Window Configuration Tool 149 112 250 4 File Edit View Chassis Selected Targets Com SNMP Agent S1E3Com SNMP Agent Parameter Group Network Time Protocol 2 2 o 149 112 250 et Schanzation nent at Fated Sycrrization Tne GA e Let mamans 7 Enter the Primary and Secondary NT IP addresses refer to Recording the NTP IP Addresses 8 Set the Operational Mode to Unicast 9 Click Set 10 Click Ex
33. this button Delete Deletes the selected entry When you click Add the Authorized Stations Add dialog box appears Figure 45 Authorized Stations Add Window Authorized Stations 149 112 250 10 Destination IP 149 112 250 11 Network Mask 255 255 29 0 Comment i E OK Cancel The Authorized Stations Add window contains the following fields Destination IP Displays the IP address of the authorized station Network Mask Displays the network mask for the destination IP address that defines a range of IP addresses for authorized stations Comment Displays a user entered description of the station gt MAINTENANCE This chapter describes how to use IP Telephony Manager to upgrade software and perform general maintenance tasks on CommWorks IP Telephony Platform cards This chapter contains the following topics Upgrading Software Command Tool a Restarting Other Entities a Setting Manual Switchovers Changing the SNMP Community Strings a Clearing Authorized Access Lists a Displaying Inventory Information Unless otherwise specified this document uses the generic term edge server to refer to either the edge server card or the EdgeServer Pro card Upgrading Software You can upgrade the Media Gateway Gatekeeper SIP Proxy and Back end Server software using SDL 2 IP Telephony Manager uses SDL 2 functionality to perform upgrades through SNMP and TFTP using a file structu
34. 0 security functions 66 Security menu 65 78 selected targets 57 setting community string 66 Show Toolbar menu 54 SMS 70 SNMP community strings 66 MIB browser 70 software dowload 53 software download command 117 Software Download menu 60 software download messages 118 software upgrades 70 switchover manual Gatekeeper 77 T TCM_PRINT_COMMAND 61 cmarsp 123 cmauth 121 cmcmd 109 tcmget command 105 cminv 119 120 cmrestore 116 cmsave 116 cmsdl 117 cmset 105 cmset examples 108 cmtest 115 erms 129 est monitoring 115 TFTP server 70 hreshold adding 37 editing 40 itle bar 58 tone test 114 trap commands 110 Trap Destination menu 64 Trap Setting menu 63 traps 63 U upgrading firmware 69 Gateway firmware 71 software 70 V View menu 54 W window elements 58 59 60 Authorized Station Add 67 CommWorks a 3Com company CommWorks Corporation 3800 Golf Road Rolling Meadows IL 60008
35. 3 CommWorks a 3Com company User e Release 2 3 Part Number 10044879 3 CommWorks a 3Com company User e Release 2 3 Part Number 10044879 Copyright O 2001 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as su
36. A network architecture which uses Signalling System 7 SS7 protocol for the exchange of information between telecommunications nodes and networks on an out of band basis CD CDR CE CEPT CHS CISPR CLI CMOS CNG CO CommWorks IP Telephony System CPE CPU CRC CSA Collision Detection A process where a simultaneous transmission has taken place Workstations can determine if this has happened if they do not receive an acknowledgement from the receiving station within a certain amount of time When this occurs the workstation will try again Call Detail Record Information gather during the call used later for billing purposes Connection Endpoint A terminator at one end of a layer connection within SAP Conf rence des administrations Europ enes des Postes et T l communications European Conference of Postal and Telecommunications Administrations A standards committee in Europe for the telecommunications industry Cylinder head Sector The method of identifying a given location on a hard drive International Special Committee on Radio Interference Command Line Interface A software interface allowing the user to interact with the operating system by entering commands and optional arguments The UNIX operating system runs at the command line from a shell prompt or a shell script Complementary Metal Oxide Semiconductor Comfort Noise Generation The process of adding white noise to the voice
37. AL CONTROL Trap Settings Submenu The Trap Setting submenu defines the traps for the specified entity Refer to the individual component user guide for information about setting this for your VoIP component Figure 39 Trap Setting Window El Configuration Tool 149 112 250 10 HE File Edit View Chassis Help Selected Targets VolP HiPer DSP Template Parameter Group Packet Bus Traps enableTrap disableall enableTrap disableall Packet Bus Clock Lost Trap disableAll disableall Packet Bus Clock Restored Trap disableAll disableal1 enableTra enableLog enableall y Refresh Templates when done Trap Destination The Trap Destination submenu defines and modifies where the traps are sent Submenu Refer to the individual component user guide for information about setting this for your VolP component Figure 40 Trap Destination Window Performance Menu The Performance menu lets you define the events on your system that IP Telephony Manager is to monitor Figure 41 Performance Window E Cw 5210 IP Telephony Manager 149 112 250 10 Console E Run Fail HiPerDSP 24 IM pol o 0 0 LJ bal M al CAR J e ALM E LPBK D ALM Mn H FAULT WI E utilization ey SI a ollo oj ojo ao ialolO 16 17 18 13 TOTAL CONTROL Performance Monitor The Performance submenu lets you define the events that you want IP Submenu Telephony Manager to monitor and
38. COM Dual 10 100 Ethernet NIC PCI based 0000000000000001 3COM Wide SCSI NIC Keyboard amp Mouse 0000000000000001 3COM Dual 10 100 Ethernet NIC PCI based 0000000000000001 3COM 10 100 Ethernet Aux 1 0 NIC 0000000000000001 ERROR MESSAGES Overview Error messages are divided into two types a Invocation Errors result from missing or invalid use of command syntax and are reported immediately to stderr They include Command Line Target Selection a Chassis Restore a Chassis Save Command Tool Configuration Tool Software Download Test Tool a P Telephony Manager Console Tone Send Receive Trap Destination Execution Errors result from problems occurring after an application is successfully launched They include All Applications a Chassis Restore a Chassis Save Command Tool a Configuration Tool Test Tool P Telephony Manager Console Tone send receive Trap Destination Software Download Invocation Errors This topic describes the error messages that can occur from a command syntax error The invocation errors categories listed here are a Command Line Target Selection Chassis Restore Chassis Save Command Tool Configuration Tool Software Download Test Tool P Telephony Manager Console Tone Send Receive a Trap Destination Command Line Target The following are the Command Line Target Sele
39. L Browser Netscape etc HP Platform HP UX 10 20 or higher HP OpenView Windows Network Node Manager 6 1 optional HTML Browser Netscape etc Java Runtime Environment by Sun gt If you are installing HP OpenView for the first time temporarily disable autodiscovery Do not allow OpenView to discover the devices on your network automatically This eases integration with IP Telephony Manager You can enable autodiscovery after you install IP Telephony Manager Before You Begin Before installing IP Telephony Manager on your system Read the readme file located at cdrom cdromO0 tcm tcm_sol It contains IP Telephony Manager installation notes a If you are integrating IP Telephony Manager with HP OpenView Network Node Manager install and start HP OpenView Remove any previous versions of IP Telephony Manager This chapter assumes you are running the Korn shell For installation instructions for the C or Bourne shells refer to the readme file gt If you are using HP OpenView you must install it before you install IP Telephony Manager If not HP OpenView does not integrate correctly Make sure IP Telephony Manager and HP OpenView are installed on the same system Remember to disable HP OpenView autodiscovery before you do a first time install integration of IP Telephony Manager with HP OpenView Removing Previous Versions gt Option 1 Option 2 When you remove IP Telephony Manager you
40. LIST OF TABLES Table Content Descrip eee ee xiii Table 2 Notice Icon Description XIV Table 3 Text Convention Descrtptons ccoo nnnnnnnccnannnnnannninos xiv Table 4 Management Software 18 Table 5 Hardware Prerequisites cccccceseeecececeeeeeeeceeeeeceeeeseaeeeceeeeeseaeeteeeesneeesseeees 18 Table 6 Sofiware Prerequisites tt dd ee 19 Table 7 Files added to HP OpenView Windows Directories ooooooococinncoccocccccocccoconccccncc nn 27 Table 8 Threshold Monitor Configuration Helde 36 Table 9 Upgrade Option Compartson 71 Tables Os MIER en E EE EE 71 Table 11 Sample Breakdown of SDL and NAC PHlenames erien 117 TZ MN ees e REESEN 118 Table 13 Software Download Progress Message Descriptions oooooioccnccninninncociccicocccinncoos 118 Table 14 CLI Parameter Description 122 LIST OF FIGURES igure 1 gure 2 gure 3 gure 4 gure 5 gure 6 gure 7 gure 8 gure 9 gure 10 gure 11 gure 12 gure 13 gure 14 gure 15 gure 16 gure 17 gure 18 gure 19 gure 20 gure 21 gure 22 gure 23 gure 24 gure 25 gure 26 gure 27 gure 28 gure 29 gure 30 gure 31 gure 32 gure 33 gure 34 gure 35 gure 36 gure 37 gure 38 gure 39 gure 40 gure 41 gure 42 gure 43 gure 44 gure 45 gure 46 gure 47 gure 48 gure 49 gure 50 gure 51 gure 52 gure 53 Performance VINO WE e e rl io edad 23 Media Gateway Network Time Protocol WINdOW ooooionninnnninncconcccioncccicnnncccnos 29 Server Network Time Protocol WINdOW ooooococ
41. LMN within a country Network Application Card In the Total Control chassis this card is located in the front of the chassis It allows communication to the VoIP application Network Interface Cards In the Total Control chassis this card is located in the back of the chassis It allows access to the network Network Management Card The NMC provides the management of all the cards in the Total Control chassis Non Linear Processing Processing of a request for service that does not take the normal route as defined by the PSTN Network Management Card Manages all of the devices in the Total Control chassis under the direction of a PC running IP Telephony Manager software Non Standard Message A type of non standard message that is allowed by ITU T 30 NT File System The file system on Windows NT servers Network Time Protocol Protocol built on top of TCP that assures accurate local time keeping with reference to radio and atomic clocks located on the internet This protocol is capable of synchronizing distributed clocks within milliseconds over long time periods Non volatile Random Access Memory Ram that retains its contents when a unit is turned off OOBMAN OS OOF Oos PCI PCM POTS PRI PSI PSTN PSU QOS RAS Out of band Manager OOBMan is an application that runs on 3Com Windows NT components of the CommWorks IP Telephony platform It is designed to allow a user to dial into a
42. Local Exchange Carrier The telephone company servicing the local area 2 Line Echo Canceler A module placed on the line to keep the noise and vibration on the line to a minimum Light Emitting Diode Semiconductor device that emits light Status lights on hardware devices are typically LEDs LRJ LRQ MBP MFC MIB NAC NANP NDC NAC NIC NMC NLP NMC NSM NTFS NTP NVRAM Appendix Glossary 135 Location Reject This is a call flow message Location Request This is a call flow message Management Bus Protocol This protocol was developed by 3Com and is used in the NMC to communicate to the other cards in the Total Control chassis Multifrequency Compelled An E1 call setup protocol that requires the signals to be acknowledged Management Information Base A key element of SNMP management systems A collection of objects that can be accessed via a network management protocol holds information about all resources managed by a network management system Network Access Card the card in front of the Total Control chassis It connects to the NIC in back It allows the Total Control chassis to receive information from the NMC then processes it and sends it out the NIC North American Numbering Plan The scheme used to identify the telephone trunks It is composed of a three digit prefix and the four digit suffix National Destination Code Used to identify a Public Land Mobile Network P
43. M 10 100 Ethernet Aux 1 0 NIC 0000000000000000 The Inventory window contains the following fields a Slot Each entry in the inventory data table is labeled by its slot number in the chassis a Description Textual description of the displayed chassis a Serial Number Serial number of the component Product Code Hardware product code of the component Hardware version Hardware version of the component DRAM KB Amount of dynamic RAM installed in the component a Flash RAM Amount of flash RAM installed in the component a DIP Switches A bit field value displaying DIP switch settings currently in effect Graphically the displayed binary corresponds to settings as follows DIP Switch Numbers 16151413121110987654321 Bit Field Placeholders 0000000000000000 Where a 1 at any of the above positions means that the corresponding DIP switch is ON AutoResponse Submenu Configuration Menu 61 For example 0000000010010000 means that DIP switches 8 and 5 are ON and all others are off a Software Version Version of software currently installed in the component s flash RAM You can perform the following tasks from this window a Save Saves the inventory data table to an ASCII text file a Exit Closes the inventory utility a Print Prints displayed data to a printer or file either in postscript or ASCII format Figure 36 shows the Inventory Print menu Figure 36 Inventory Print Menu Chassi
44. Open Select the entity you are configuring from the Device List Click OK Select the entity icon From the IP Telephony Manager Console window select Configuration then Actions Commands When prompted to select an entity click Windows NT OS in the list box and then click OK From the Command to execute menu select Graceful restart recommended or Hard restart Click Execute and wait for a successful completion of the command Click Close IP Telephony Manager displays the entity as yellow until the operation completes After the restart process is complete the entity icon appears normal Restarting after Parameter Changes The entity has been successfully restarted There are various parameters located under the Configuration menu that can be set to meet your requirements The parameters that are prefixed with an asterisks require that the entity be restarted when changes are made to the parameter The following figure displays some of the parameters with the asterisks Figure 51 Asterisks Parameter Example Configuration Tool 200 1 2 130 Selected Targets 3Com Gateway S3E3 Com Gateway Parameter Group Common Configurations If changes are made to any parameter with an asterisk the entity selected will need to be restarted for the new values to be recognized If you need to restart the Gateway you need to restart the edge server Plugin Manager Service EPMS To restart the EPMS you
45. Proxy server gt NAVIGATING AND USING THE SYSTEM This chapter describes the menus in the IP Telephony Manager The function of the menus can vary depending on the component if that is the case then you are referred to that individual component s user manual This chapter contains the following topics a Accessing IP Telephony Manager Window a File Menu a View Menu Configuration Menu Fault Menu Performance Menu Security Menu As an example the descriptions in this section pertain to the CommWorks IP Telephony Media Gateway The server menus are similar to the windows described here Accessing IP Telephony Manager Window There are two main menus in the IP Telephony Manager One is for the Media Gateway chassis and the other one is for the Back end Server s Gatekeeper or SIP Proxy Server To access the either main menu from the command line prompt type one of these commands xtcmv pd or xtcmvfpd lt target chassis IP address gt The first command lists the chassis components You then select the component that you want to start The second command you specify the IP address of the component that you want to start If the Media Gateway was specified The IP Telephony Manager Console window appears Figure 23 P Telephony Manager Console Window Ie Cw 5210 IP Telephony Manager 149 112 250 10 Console i Configuration Fault Performance Security Help
46. Select One By One 0 01 01 0 01 0 HI NNN File View HiPerDSP 24 y a gt y Run Fail CAR ALM LPBK D ALM FAULT Utilization 100 10 ao a Onan ORO OF EI 0 0 0 0 0 0 JE OF Oo 2 OEA OOO emote Acces 16 17 18 13 TOTAL CONTROL The IP Telephony Manager Console window contains a graphical representation of the Total Control chassis The view can be changed by the View menu to see the front or back of the chassis Select the area of the chassis on the IP Telephony Manager Console window on which you want the function to be performed then select the function from the main menu bar In general Click on LEDs to select individual channels or entities or the area just outside the LEDs to select the whole card For Network Interface Cards NICs click the connectors The card s identity appears to the left of the IP Telephony Manager Console window To select more than one channel or entity at a time hold down the Shift key You can select only one type of card at a time for example you can select two HiPer DSP Modem cards but not a HiPer DSP card and some other type of modem card To select all the same type of channels or components in a card use the All Like Devices setting in the Select drop down box at the upper right corner of the IP Telephony Manager Console window If a Gatekeeper SIP Proxy Server or a Back end Server was selected The IP Telephony Mana
47. Works EdgeServer Pro card Parameter Group Selected Targets VolP NMC Card 17 Parameter Group NMC Identification Configuration Group Dial Out Configuration NMC Tests System Group User Interface Configuration AutoResponse Timer 1 AutoResponse Timer 2 AutoResponse Timer 3 AutoResponse Timer 4 Added Cost Features Power Supply Network Time Protocol The Configuration Tool menu contains the following fields Selected targets The name of the target to be configured from this menu that was selected from the IP Telephony Manager chassis or server Displays the slot and channel numbers of the selected components For example S4C 1 30 means that channels 1 30 of the component in slot 4 of a device has been selected This field is read only a Card Level and Channel Level Parameter Groups JP Telephony Manager components have different parameter groups depending on whether you have selected the whole component or individual channels within a component After selecting a parameter group the configuration table appears and lists the current settings for each selected component Refer to the individual components user guides for information on configuring these parameter groups Column headings display slot and channel numbers for each selected component Figure 33 Example of HiPer DSP Modem Identification Configuration Table E Configuration Tool 149 112 250 10 EI Selected Targets VolP HiPer DSP El Modem
48. ager Console c oooooocccnocccccococonocccoonnccononcnonn nn nnnn nc nnnn nn nnn nn nan nn nnnn nr rannnnnin 104 lu e Ile EE 105 ACHONS CO MM le EE 109 Query Current Command Stats tO essene a ar TE EEA adi 109 Klee HE IN O EE 110 To Add a Trap Destination Entry Lal 110 To Modify a Trap Destination Entry EM cccccccececceeeeeeeeeeeeeeeeeeeeceeeeeeeteeeeneeentenaes 110 To Delete a Trap Destination Entry GO 110 SNMP ee EE 111 Setting SNMP COMMUNITY SINO Scsi ais 111 Monitoring SNMP Parameters odina nere i a AE ER E 111 A E 114 GEO e e A o o sae TN 114 A AP EE Sue 115 Mode EE 115 Query Current Test Status caica eto aan a EEEE near r anne nera NENNEN 115 O EE A mtn enti me cew seine oats 115 DUE EE 115 Device VE ap REN e td o e a a 116 SN EE 116 Restore Configura A EE Eege 116 Software Dengler et ge tl at a a os dd 117 Upgrade File Identifica tc e A Illia 117 Filename Breed enee ees debe ee Seele 118 Software Download Progress Messages c cccsceeeeeeeeceeeeeneeceeeeeeeeeeeeeteeeteeenteeneees 118 Feature Enable a EENEG 119 VENto iet ever dase Hate teers ai a AA as E NEE lati Gvadintedlnen tiated 120 Authorized Station ee EE 121 CLI Parameters E Mail deg getest 122 Lee 123 Chassis Level Events and RESPONSES ocococococococococoonncconnncoonnnnnonnnnnnnnnnnonnn cnn nncnannncnnnnn 123 Slot Level Events and Responses rn nan nn naar rn cannnnnannns 124 Modem Channel Level Events and Responses 124 GLOSSARY INDEX
49. another computer The agents and managers share a database of information called the Management Information Base MIB An agent can use a message called a traps PDU to send unsolicited information to the manager Structured Query Language A standard interactive and programming language for requesting information from and updating databases Static Random Access Memory Type of RAM that retains its contents for as long as power is supplied SRAM does not require constant refreshing like DRAM Silence Suppression A way to save on bandwidth by not transmitting the silences or gaps in conversation A voice compression process where the time when there is no voice being transmitted over the line during a conversation that space is filled with data and video transmission on the line Silence Suppression Threshold The limit of silence allowed on the voice transmission before data and video packets are sent on the line This can be defined by the user Signal Transfer Point SS7 Signal Routing Node It is a very reliable packet switch used to forward signaling messages in an SS7 network The network switches and the SCPs connect directly to the STPs for message routing Super Video Graphics Array An enhancement of the VGA display standard SVGA can display at least 800 pixels horizontally and about 600 lines vertically Total Control Manager See IP Telephony Manager Transmission Control Protocol Connection oriented protocol th
50. ard SNMP traps can be enabled to send a trap message or event notification to one or more management stations The management stations use these traps to create logs trigger alarms and initiate actions The management station uses Management Information Bases MIBs defined for each card in the hub to issue commands to the NMC The NMC executes the commands and obtains the results using a proprietary CommWorks protocol The NMC uses SNMP to send these results to the management station The NMC communicates with each installed card using a proprietary Management Bus Protocol MBP The NMC provides configuration management for each NAC in the hub and can set each parameter for a NAC to a specific value The NMC also configures parameters to predetermined values when a NAC is installed in the hub To help manage the configuration the NMC can query the current value of parameters for each NAC and download software for upgrades Management Workstation You can use HP OpenView or the CommWorks 5000 Network and Service Management System to monitor the status of all elements of the CommWorks platform and to act as an alarm server Use IP Telephony Manager to configure and monitor all the components of the CommWork s platform such as configuring operational parameters upgrading software and backing up and restoring configurations Table 4 lists the additional management software for your workstation Table 4 Management Software
51. are Download Select a File Window Software Download 149 112 250 125 Select A File AM Files opt tcm data sdl fopt tcem data s opt tem data sdl fopt tcm data s opt tem data s fopt tcm data s fopt tem data s fopt tcm data s fopt tem data sdl hd01050515 dnf 7 Click the software version you want to send to the selected component and click OK This closes the window and brings you back to the Software Download window 8 Click OK to start the software download Command Tool 73 When the software download is complete a green box appears under the command status Click OK when finished Command Tool gt Launching the Command Tool Card Level vs Channel Level Commands Command Window The Command Tool is used to perform hardware and software commands on a selected component such as busy out disconnect reset or save to NVRAM As an example the procedures in this section refer to the CommWorks IP Telephony Media Gateway To launch the Command Tool from the IP Telephony Manager Console window Select a card from the IP Telephony Manager Console window Select Actions Commands from the Configuration menu on the IP Telephony Manager Console window Select the entity the command will be performed for You can also launch the Command Tool from m The network management platform network map either OVW Network Node Manager or SNM highlight the icon for a IP Telephony Manager Cons
52. at provides a reliable byte stream over IP A reliable connection means that each end of the session is guaranteed to receive all of the data transmitted by the other end of the connection in the same order that it was originally transmitted without receiving duplicates Time Division Multiplexing A technique in which information from multiple channels can be allocated bandwidth on a single wire based on preassigned time slots Bandwidth is allocated to each channel regardless of whether the station has data to transmit TDMA TFTP Total Control Manager UCF UDP Ul UL UNC Names URJ URQ UTP VDE VFPD VoIP VRAM WAN Appendix Glossary 139 Time Division Multiplexing Adapter A device that allows analog voice and data devices to work through an ISDN connection The terminal adapter is a protocol converter that adapts equipment not designed for ISDN such as phones faxes and modems Trivial File Transfer Protocol simplified version of the File Transfer Protocol FTP that transfers files but does not provide password protection or user directory capability TCM See IP Telephony Manager Unregistration Confirm User Datagram Protocol Connectionless transport layer protocol in the TCP IP protocol stack UDP is a simple protocol that exchanges datagrams without acknowledgments or guaranteed delivery requiring that error processing and retransmission be handled by other protocols UDP is defined
53. can either save your existing configuration data and log files retaining chassis IP addresses and configuration information or erase these files when you remove IP Telephony Manager CommWorks recommends that you save the existing configuration data and log files Option 1 To remove a previous version of IP Telephony Manager without erasing your existing IP Telephony Manager database files Type cd TCMHOME Type Remove To completely remove a previous version of IP Telephony Manager including all IP Telephony Manager database files Type cd TCMHOME Type Remove c Installing IP Telephony Manager Nn DO Hi A WN To install IP Telephony Manager Move to the drive and directory that contains the installation files Create a directory for the software installation Set the TCMHOME variable to point to that directory Log in to the UNIX workstation as root Insert the CommWorks CD Mount the cdrom drive if necessary Type cd lt working directory gt for example cd cdrom cdrom0 tcm tcm_sol gt Setting PATH and LD_LIBRARY_PATH Installing IP Telephony Manager 21 8 From the command line prompt type the following commands and press Return after each TCMHOME lt installation directory gt for example opt tcm export TCMHOME mkdir p TCMHOME cd cdrom cdrom0 tcm sol for HP tcm ux install A message appears The script will make adjustments only as needed to system
54. card Command Specific Parameter exceeds maximum length of lt ength gt The user entered a command parameter that was too long GUI only The command will not be executed Slot lt number gt graphical selection of time slots in this card is not supported IP Telephony Manager is not able to present a selection dialog for the given card The card type is not supported by this particular version of IP Telephony Manager lt target gt Non command operation Reported in the command tool final summary when a modem test or other non command result is in the target s result table Non GUI warning only Cancel Execution and exit program Issued in a Yes No dialog when user quits from window frame while command test is in progress GUI warning only Program exit during execution The command or test program was terminated e g by a signal while a command or test was in progress Non GUI warning only Configuration Tool The following are the Configuration Tool error messages and what they indicate This device is not the same type as target s The load from source does not match the target devices whose new values are to be loaded Execution Errors 95 Cannot load between channel and card levels The load from source is at channel level while the target devices are at card level or vice versa Missing device configuration file There is no configuration schema file for the target devices There are no configurable
55. ce a collision occurs and is detected by all colliding devices This collision subsequently delays retransmissions from those devices for some random length of time Clear to Send Hardware signal defined by the RS 232 specification that indicates that a transmission can proceed Custom Local Area Signaling Services CLASS is a service mark of Bellcore It is the signaling service available such as caller id call waiting and auto redial Data Carrier Detected Hardware signal defined by the RS 232 C specification that indicates that a device such as a modem is online and ready for transmission Data Communication Equipment A communications device that can establish maintain and terminate a connection for example a modem A DCE may also provide signal conversion between the data terminal equipment DTE and the common carrier s channel Disengage Confirm This is a call flow message Dynamic Host Configuration Protocol A protocol that allows network administrators to centrally manage and automate the assignment of Internet Protocol IP addresses in their organization s network Dynamic Hypertext Markup Languages A name for a set of programs that developers can use to create Web pages that update themselves on the fly Dynamic HTML makes your Web documents more interactive than HTML Dual Inline Memory Module Has a 10 higher capacity bandwidth than Single In line memory module SIMM The DIMM s data path is 128 bits wi
56. ces and routes call over IP networks This card on the Total Control Chassis runs Windows 2000 Server provides two 10 100 Mbps ethernet interfaces and routes call over IP networks Extended Data Out Random Access Memory A more efficient method to access memory It reduces access memory time by 10 over the standard DRAM chips Electronic Industries Alliance A trade organization who sets standards for electronics Electromagnetic Compatibility The ability of a device or system to function without error in its intended electromagnetic environment Electromagnetic Interference The leakage of radiation from equipment ESD ESF ESIG ETSI FCC FTP GCF GK GRJ GRQ GSM GW GUI HDB3 HDM Appendix Glossary 133 Electrostatic Discharge Discharge of stored static electricity that can damage electronic equipment and impair electrical circuitry resulting in complete or intermittent failures Extended Super Frame Framing type used on T1 circuits that consists of 24 frames of 192 bits each with the 193rd bit providing timing and other functions ESF is an enhanced version of super frame SF Extended Signaling A system internal to Total Control which ingresses and distributes SS7 signaling throughout the Chassis via the packet bus European Telecommunications Standards Institute Similar to the ANSI in the United States It s purpose is to provide standards for the telecommunications industry
57. ch is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com the 3Com logo Boundary Routing EtherDisk EtherLink EtherLink Il LANplex LinkBuilder Net Age NETBuilder NETBuilder Il OfficeConnect Parallel Tasking SmartAgent SuperStack TokenDisk TokenLink Transcend and ViewBuilder are registered trademarks of 3Com Corporation ATMLink AutoLink CoreBuilder DynamicAccess FDDILink FMS NetProbe and PACE are trademarks of 3Com Corporation 3ComFacts is a service mark of 3Com Corporation Artisoft and LANtastic are registered trademarks of Artisoft Inc Banyan and VINES are registered trademarks of Banyan Systems Incorporated CompuServe is a registered trademark of CompuServe Inc DEC and PATHWORKS are registered trademarks of Digital Equipment Corporation Intel and Pentium are registered trademarks of Intel Corporation AIX AT IBM NetView and OS 2 are registered trademarks and Warp is a trademark of Internati
58. change From the Security menu select Authorized Stations The Authorized Stations window appears Figure 5 Authorized Stations Window Authorized Stations 149 112 250 10 ized Station Net i ck 255 255 255 0 149 112 250 118 3 From the Authorized Stations Add window click Add The Authorized Stations Add dialog box appears Setting Authorized Stations 33 Figure 6 Authorized Stations Add Window Authorized Stations 149 112 250 10 Destination IP 149 112 250 11 Network Mask 255 255 255 4 Comment H OK Cancel 4 In the Add dialog box enter the IP address for the workstation you are currently working from and click OK The Authorized Stations Completion window appears with the newly added IP addresses listed Figure 7 Authorized Station Completion Window 149 112 250 118 255 255 255 0 149 112 250 119 255 255 255 0 For information about setting the network mask refer to Defining a Range of IP Addresses for Authorized Access later in this chapter 5 Click Add to add additional entries for other workstations you want to grant management access 6 Repeat these steps for each device on your network 7 If you changed the authorized stations on the Gatekeeper SIP Proxy Server or any of the Back end Servers you must restart the SNMP agent Refer to Restarting Other Entities in Chapter 4 for more information Defining a Range of You can define a range of IP addresses for author
59. chassis IP address The chassis graphical user interface appears gt CONFIGURATION This chapter describes how to configure CommWorks IP Telephony Manager This chapter contains the following topics Management Station Configuration Component Configuration a Synchronizing Network Time Auto Response Setting Authorized Stations a Defining a Range of IP Addresses for Authorized Access m Threshold Monitoring Configuration Saving and Restoring Configurations Refer to Chapter 3 for a complete description of the IP Telephony Manager menus Unless otherwise specified this document uses the generic term edge server to refer to either the edge server card or the EdgeServer Pro card Management Station Configuration You should not need to configure your management station after installing IP Telephony Manager for UNIX IP Telephony Manager adds the following files to locations as set up in OV_BIN ov envvars sh Table 7 Files added to HP OpenView Windows Directories Category File location Field definitions OV_FIELDS C usr_fields Application registration OV_REGISTRATION C USRobotics CommWorks specific OV_SYMBOLS C Connector USR various symbols CommWorks icon bitmaps OV_BITMAPS C connector usr various CommWorks MIB OV_SNMP_MIBS Vendor USRobotics usr mib OID to symbol mappings appended to OV_CONF C oid_to_sym Component Configuration Launching the
60. ching is case insensitive Spaces in the command name must be quoted properly according to shell rules Command substrings can mean different commands depending on which group is selected and whether the command is being executed at the slot level or channel level For example for a modem reset will perform a Hardware Reset at the slot level but a Software Reset at the channel level For a T1 card software will initiate a Software Download if the Hardware group is selected but a Software Reset if the Software group is selected G group The command type hardware or software P parameter The parameter to be supplied with command Required for some devices but can be omitted where not used F The component may be in a state where the selected command is normally rejected for example a modem in dial mode Include this switch to force the command to execute regardless of the safeguards Not all commands use this feature p seconds Sets amount of time in seconds between polls Target Follows general syntax Note that if you omit a channel range the command is assumed to be targeted at the slot level This applies as well to timeslot designations for commands sent to T1 cards if the timeslot is omitted the command will issued at the channel span level Set Trap Destination p To Add a Trap Destination Entry a To Modify a Trap Destination Entry m To Delete a Trap Destination Entry
61. ction error messages and a Selection description of what they indicate Range out of order lt target specification gt A range is backwards e g S5 3 instead of S3 5 Slot selection is not allowed lt target specification gt The application cannot be invoked at the slot level Channel selection is not allowed lt target specification gt The application cannot be invoked at channel level e g software download Time slot selection is not allowed lt target specification gt The application cannot be invoked at time slot level True for all except commands Slot number out of range lt target specification gt A slot number refers to a slot out of range for the given type of chassis e g slot 10 in a 7 slot chassis Channel number out of range lt target specification gt A large channel number not valid for any IP Telephony Manager card was specified Channel number out of range at slot lt target specification gt A channel number refers to a channel not present on the given type of card in the selected slot Invocation Errors 85 Channel range contains zero lt target specification gt A channel range includes 0 e g S1C0 2 Time slot range contains zero lt target specification gt A time slot range contains zero Expected slot level target lt target specification gt The target specification began with a slot level target but also has targets at some other level Expected time slot level target lt
62. d as status messages on screen For more information refer to Appendix B Command Line Interface The Chassis Save Progress window appears When the save is completed click OK Use the following procedure to restore the configuration of the Media Gateway chassis Gatekeeper SIP Proxy Server or Back end Server to the Configuration File Manager CFM using the IP Telephony Manager From the IP Telephony Manager Console window select File menu and click Restore CFM The Restore CFM dialog box appears gt gt Figure 22 Restore Chassis CFM Dialog Box E Restore CFM 149 112 250 10 Select A File LEI Filter fopt tem data cfm tch cf Directories Files opt tcm data cfm tch config cfm opt tcem data cfm tch l Selection fopt tem data cfm tchA OK Filter Cancel Help 2 Enter or select the cfm file you are restoring from and click OK The default directory for cfm files is opt tcm data cfm tch If you are saving or restoring from the command line and you are not using the x prefix option progress is reported as status messages on screen For more information refer to Appendix B Command Line Interface The Chassis Restore Progress window appears 3 When the save is completed click OK 4 Restart the SIP Proxy server to ensure that the Back end server addresses from the restore are used Refer to the CommWorks 4220 SIP Proxy Server Guide for more information on restarting the SIP
63. de Deutsche Institute fur Normung German Institute for Standardization DIN specifications are issued under the control of the German government The most common specification is the dimensions of cable connectors referred to as DIN connectors Dialed Number Identification Service Dual Inline Package These are small on and off switches on the circuit board used to configure the board in a semipermanent way The DIP switches are the first thing to look at when a configuration isn t what you intended after an installation Digital Multiplex System A digital switch that is used in a central office It contains multiple devices to handle the many needs of the system Such as local toll exchange long distance switch international gateway local and long distance switch wireless and advanced signaling solutions Domain Name Server System used in the internet for translating names of network nodes into addresses DRAN DRJ DRQ DS DSO DSP DSR DTE DTMF DTR DTS ECC EdgeServer Pro Card Edge server card EDO RAM EIA EMC EMI Dynamic Random Access Memory The readable writable memory used to store data in PCs DRAM stores each bit of information in a cell composed of a capacitor and a transistor Disengage Reject This is a call flow message Disengage Request This is a call flow message Digital Signal Standard specifying the electrical characteristics for data transmission over
64. de with transmission rates up to 52Kbps In contrast telephone services based on digital communications lines such as ISDN have higher speeds and bandwidths The POTS networks also called the public switched telephone network PSTN Power Supply Unit This unit is part of the Total Control chassis It controls the power to the chassis The PSU can be either AC or DC power with 35A 45A 70A or 130A ratings Quality of Service An indicator of the performance of a transmission system on the Internet and other networks QoS is measured in transmission rate error rates latency and other characteristics and can to some extent be guaranteed to a customer in advance Remote Access Service Remote access is sending and receiving data to and from a computer or controlling computer with terminals or PCs connected through phone communications links A remoter access service provides this function RCF RISC RFI RRAS RRJ RRQ RTP RTS SCSI SDL SF SCP SIP SGP SLAP SSP Appendix Glossary 137 Reduced Instruction Set Computer Central processing unit architecture that greatly reduces processing time by having fewer simpler instructions programmed into ROM but allowing for complex processing by combining these simple instructions primarily used in workstations Registration Confirm This is a call flow message Radio Frequency Interface An interface of a programmable switch matrix between th
65. ding on the host on which the results display Example tcmperf c public C private f jwtest D G System Time System Time 149 112 207 30 S1E Windows NT OS Tone Test Send Tone Test S This section describes how to send and receive a tone test The following command causes the modem to send a tone of the specified frequency duration and amplitude tcmtone S t s num p num freq hz level db target Where S Initiates send tone test t Leave in test mode after exiting program s Specifies duration number in seconds Default 10 P Specifies time between polls num in seconds Default 1 Freq Specifies frequency Must be one of the following 404 1004 2804 Default 404 If specified frequency must appear after all other flags and before level and target Hz Optional ignored hz or Hz can be included for clarity Level Specifies amplitude integer in dBm Valid range O to 43 Default 0 If specified frequency must immediately precede level Db Optional ignored db or dBm can be included for clarity Receive Tone Test R Modem Tests 115 Use the following command to receive a tone test tcmtone R t s num p num target Modem Tests Query Current Test Status Test Type T Duration s tcmtest T test s num target To query a modem to determine whether a test is already in progress send the following
66. dow appears When the restore is completed click OK Some device components such as modems store their settings in their own NVRAM and use them for power on and reset defaults To save a component s settings to NVRAM Select the component whose configuration you are saving on the IP Telephony Manager console display Select Configuration from the IP Telephony Manager Console window Select Action Commands from the drop down menu Click the Card Level radio button Select Software in the Category box Select Both T1 E1 and Modem to NVRAM in the Command to Execute box To load a component s NVRAM settings issue the Restore from NVRAM command from the same command group as the Save to NVRAM command gt NMC Save Chassis to NVRAM Saving Configurations to the CFM Not all components support the Save to NVRAM feature For those that support this feature the HiPer DSP and NMC cards you must select the right command type and group For example the modem software command group is available only when you select modems at the channel level as opposed to selecting the whole card For T1 cards you must select the whole card and choose the software command group Refer to Appendix C for a list of available commands for each type of IP Telephony Manager component Use the Save Chassis to NVRAM command to save the configuration of each component in a device to the NMC s NVRAM You can then restore this configuration to that devic
67. dress slot s target card ENAC End downloading NAC file to target NAC file name IP address slot s card ERR Error message IP address slots description of error and possible causes SUM Summary of Software Download IP address es slot s and status process Feature Enable 119 Table 13 Software Download Progress Message Descriptions continued Message Description Additional Information SIG Software Download utility received Signal received IP Telephony a UNIX signal Manager Solaris catches the following signals to avoid termination PIPE TERM USR1 and USR2 END Utility is terminated Feature Enable The following command line launches the Feature Enable option tcminv 1 logfile h c readcomm C writecomm targetl Where 1 logfile The log file for system diagnostic messages The GUI log file default is the UNIX syslog file The CLI default is stderr You can reverse these defaults by specifying a hyphen h Displays the command line parameters and the descriptions of the parameters and their flags c readcomm The SNMP read community string C writecomm The SNMP write community string target An optional parameter that specifies the chassis device to be feature enabled If no target is specified the GUI presents the file selection dialog and proceeds with file based feature enable If the target is specified the GUI invokes manual feature enable The format for
68. duration num in seconds Default 10 SNMP Commands 113 G BI Selects a group followed by a list of parameters within that group which are to be retrieved For example NMC Identification Group specifications must appear after all other command arguments and before the target Group names are matched using substring comparison against the list of known group names for the target Substrings that match at the beginning of a group name have precedence over substrings that match internally parameter Parameter whose value is to be printed For example Serial Number Each parameter should be separated by a space and requires proper shell quoting At least one parameter should be supplied per group unless L list parameters by group is specified Parameter names are matched using substring comparison against the list of known parameter names within the currently selected group Substring matching has the same initial match priority and ambiguity rules as for group name matching target Specifies slots or channels to be issued commands Target has the following format lt IP host gt S lt slot gt E lt entity gt where IP host can be IP dot notation or a host name that is defined in the host database or etc hosts file a slot a decimal number or a range 1 or 2 where 1 and 2 are decimal numbers representing the location of the host card within the chassis entity the system software resi
69. e RF test instruments of a CASS RF or CNI configuration to a series of front panel bulkhead connectors Routing and Remote Access Service Microsoft Windows NT s RRAS Routing and Remote Access Service is used for terminating RAS PPP calls on a Microsoft Windows NT system Registration Reject A registration request from an H 323 Gateway to an H 323 Gatekeeper was rejected Registration Request An H 323 Gateway has requested to register with a remote H 323 Gatekeeper endpoint Real Time Protocol The format of the audio voice data as it travels through VolP Request to Send An RS 232 signal provided by a DTE device to a DCE device saying l am ready when you are The RTS CTS RS 232 signals are often used for flow control between a modem and serial port Small Computer System Interface The way the peripherals communicate with the computer s main processor Signaling Data Link or Software Download Super Frame Common framing type used on T1 circuits SF consists of 12 frames of 192 bits each with the 193rd bit providing error checking and other functions SF is superseded by ESF but is still widely used Also called D4 framing Service Control Points The SCP stores customer specific information for example toll free numbers and converts the information received from the incoming call and directs the call to its destination Session Initiation Protocol Provides advanced telephony services across an IP network S
70. e Template 1 Config From Default Execute lose Restore Template 2 Config From Default b SES gt Restore Template 3 Config From Default FP force Com Command Status Success 1 Select the type of command you want to perform from the Command to Execute or Category drop down boxes 2 Click Execute at the bottom of the window 3 After executing the command compare the results with the color coded key below the status box Restarting Other Entities 75 Figure 50 Example Media Gateway Command Status Color Codes Command Tool 149 112 250 10 Selected Targets VolP NMC Card Psy Category Command to Execute Software Cammantis m Save Chassis to NVRAM Command Specific Parameter IT Forte Command Command Status Success Failure In Progress Restarting Other Entities a uth WN 10 You can restart the Gatekeepers Back end Servers and SIP Proxy Servers gracefully or by a hard restart A graceful restart closes all open applications on the server closes the operating system and then restarts the computer just as if you restarted the computer from the Windows Start menu A hard restart closes the applications processes and operating system all at once just as if you removed power from the computer We DO NOT recommend executing a hard restart To restart the Gatekeeper Back end Servers and SIP Proxy Server Using IP Telephony Manager open the Media Gateway chassis Click File and then click
71. e by using the Restore Chassis from NVRAM command To execute the Save Chassis to NVRAM and Restore Chassis from NVRAM commands follow this procedure Select the NMC card or management module from the IP Telephony Manager console window Select Actions Commands from the Configuration menu The Command window appears Select Save Chassis from NVRAM or Restore Chassis from NVRAM from the Command to Execute drop down box Click Execute and wait for the Success result Use the following procedure to save the configuration of the Media Gateway chassis Gatekeeper SIP Proxy Server or Back end Server to the Configuration File Manager CFM using the IP Telephony Manager From the IP Telephony Manager Console window select File menu and click Save CFM The Save CFM dialog box appears When the save is completed click OK gt gt Restoring a Configuration from CFM Saving and Restoring Configurations 47 Figure 21 Save Chassis CFM Dialog Box a Save CFM 149 112 250 10 Select A File Ja Filter fopt tem data cfm tch cfm Directories Files opt tcm data cfm tch config cfm opt tcem data cfm tch l Selection fopt tem data cfm tch Filter Cancel 3 Enter or select the cfm file you are saving to and click OK The default directory for nvr files is TCMHOME data nvram If you are saving or restoring from the command line and you are not using the x prefix option progress is reporte
72. ent that requires a descriptor make sure that you have programmed the descriptor Response Script Usage This indicator shows the percentage of available script space you have programmed Each response may take up a different amount of script space Monitor this gauge to avoid programming too many responses to a single event Available Responses Response Script The responses available for the event appear on the left and the responses configured for the event appear on the right Refer to AutoResponse Editing for information about configuring the list When you select a response that has descriptors a window of descriptor options appears Add Assigns the selected response to an event Delete Removes the selected response Delete All Removes all the selected responses from the Responses Configured list Get Queries the NMC for the response script associated with the event Set Assigns the selected response script to the event Load From Displays the Load From Device window Fault Menu 63 Fault Menu The Fault menu lets you enable disable traps and define the trap s destination Figure 38 Fault Menu Al CW 5210 IP Telephony Manager 149 112 250 10 Console EE File View Configuration Fault Performance Security Help Trap Destinations Select One By One m EdgeServer Ge PRO Run Fail DAS y LAN TX LAN RX HDD scsi E D H o m EI E 5 E E 5 3 5 3 o am 16 17 18 19 TOT
73. er Generate AutoResponse SNMP Trap ID N a Delay Script Execution N Seconds m Terminate Script Execution Continue If Test Passes Configure Module From NMC NVRAM Configure Module From NMC Factory Defaults a Test module Reset module Slot Level Events and Responses gt Modem Channel Level Events and Responses The following are the events and the responses to the events from the AutoResponse command Events Module Inserted Module Re initialized Module Removed Module Non operational Module Watchdog Time out Responses the N notation indicates that the response requires a parameter Generate AutoResponse SNMP TRAP ID N Delay Script Execution N Seconds Terminate Script Execution Continue if Test Passes Configure Module from NMC NVRAM Configure Module from NMC Factory Defaults Remove Module from Service Restore Module to Service Test Module Reset Module Busy Out Module s Analog Phone Lines Restore Module s Analog Phone Lines The last two responses pertaining to analog phone lines are not available on slots that contain an unknown card type The following are the events and the responses to the events from the AutoResponse command Events Incoming Connection Established Outgoing Connection Established Incoming Connection Terminated Outgoing Connection Terminated Connection Attempt Failed Connection Time Limit Expired AutoResponse 125 m Reset By DTE a DTE Trans
74. er or select the nvr file you are saving to and click OK The default directory for nvr files is TCMHOME data nvram If you are saving or restoring from the command line and you are not using the x prefix option progress is reported as status messages on screen For more information refer to Appendix B Command Line Interface The Chassis Save Progress window appears When the save is completed click OK To restore a Media Gateway chassis configuration from NVRAM using IP Telephony Manager From the IP Telephony Manager Console window select File menu and click Restore Chassis NVRAM The Restore Chassis NVRAM dialog box appears gt gt Component Save to NVRAM 2 a uu P WM Saving and Restoring Configurations 45 Figure 20 Restore Chassis NVRAM Dialog Box FiRestore Chassis NVRAM 149 112 250 10 sell a Filter fopt tem data nvram nyve Directories Files opt tcm data nvram opt tem data nvram ECH JL l Skip Restore Chassis from NVRAM after Restore Selection fopt tem data nvramA Filter Help Enter or select the whb file you are restoring from and click OK The default directory for nvr files is TCMHOME data nvram If you are saving or restoring from the command line and you are not using the x prefix option progress is reported as status messages on screen For more information refer to Appendix B Command Line Interface The Chassis Restore Progress win
75. esents displays that appear on your terminal screen display screen for example Net login Text represented as This typeface represents all menu and sub menu names within menu or sub menu procedures for example names r On the File menu click New Text represented by This typeface represents a variable For example lt filename gt lt filename gt Related Documentation The following documents contain information about the components of the CommWorks IP Telephony Platform CommWorks IP Telephony System Software Installation Guide a CommWorks IP Telephony Overview Guide a CommWorks IP Telephony Hardware Installation Guide Total Control 1000 Media Gateway Guide a CommWorks 4200 Gatekeeper Guide a CommWorks 4220 SIP Proxy Server Guide a CommWorks 7220 Accounting Server Guide a CommWorks 7230 Billing Support Server Guide a CommWorks 7210 Directory Mapping Server and CommWorks 7240 Web Provisioning Server Guide Contacting CommWorks xv a CommWorks IP Telephony Parameter MIB Reference Guide a CommWorks IP Telephony Trap Alarm Reference Guide a CommWorks 4007 SS7 Signaling Gateway Operation and Maintenance Guide Contacting CommWorks For information about Customer Service including support training code releases and updates contracts and documentation visit our website at http totalservice commworks com Refer to the Documentation CD ROM for information about product warranty Befo
76. ests until download is completed NMC in software download state The NMC is being actively downloaded or a download was initiated and not finished It will not respond to SNMP requests until download is completed SNMP Get lt error gt An error occurred while IP Telephony Manager was issuing an SNMP operation either a timeout or an SNMP protocol error If it is a protocol error the SNMP variable information in the error response can be seen in the IP Telephony Manager log e g syslog SNMP Get Next lt error gt An error occurred while IP Telephony Manager was issuing an SNMP operation either a timeout or an SNMP protocol error If it is a protocol error the SNMP variable information in the error response can be seen in the IP Telephony Manager log e g syslog SNMP Set lt error gt An error occurred while IP Telephony Manager was issuing an SNMP operation either a timeout or an SNMP protocol error If it is a protocol error the SNMP variable information in the error response can be seen in the IP Telephony Manager log e g syslog Cannot find device files for NMC version lt version gt IP Telephony Manager is communicating with an NMC version too recent for it Contact CommWorks sales personnel for a newer version of IP Telephony Manager This device is not a IP Telephony Chassis Exiting IP Telephony Manager was launched against an SNMP device that was not an Enterprise Network Hub or Modem Pool Missing or in
77. et the values For example tcmset f lt filename gt 192 77 203 74 s17 a This flag is available in the tcmget command only Store output in argument format When used with f this allows the data in the output file to be supplied to a later temset operation using Commande like tcmset f lt filename gt target This is most appropriate if there is only one current target being retrieved F This flag is available in the tcmget command only List full name of each parameter in the result output Otherwise the abbreviated parameter names supplied in the G argument will be used G group Selects a group followed by a list of parameters within that group which are to be retrieved for tcmget or set for tcmset For example NMC Identification Group specifications must appear after all other command arguments and before the target Group names are matched using substring comparison against the list of known group names for the target Substrings that match at the beginning of a group name have precedence over substrings that match internally Configuration 107 parameter Parameter whose value is to be printed for tcmget or set for tcmset For example Serial Number Each parameter should be separated by a space and requires proper shell quoting At least one parameter should be supplied per group unless L list parameters by group is specified Parameter names are matched u
78. ete Cancel Chassis Save All The Chassis Save All submenu saves to entire chassis configuration to NVRAM Submenu IP Telephony Manager Chassis Console only Save Chassis NVRAM Submenu Restore Chassis NVRAM Submenu Save CFM Submenu Restore CFM Submenu Import SDL Files Submenu Exit Submenu File Menu 53 The Save Chassis NVRAM submenu saves the Media Gateway chassis configuration to a specific file on NVRAM Refer to Chapter 2 for more information on saving the chassis to NVRAM IP Telephony Manager Chassis Console only The Restore Chassis NVRAM submenu restores the Media Gateway chassis configuration from a specified file You can also use this submenu to configure another chassis by using the configuration saved on this file Refer to Chapter 2 for more information about restoring the Media Gateway chassis configuration IP Telephony Manager Chassis Console only The Save CFM Submenu saves the chassis or server configuration to a specified Configuration File Management CFM file Refer to Chapter 2 for more information about saving the Media Gateway chassis or the server from a CFM file The Restore CFM submenu restores the chassis or server configuration by using a specified CFM file Refer to Chapter 2 for more information on restoring the Media Gateway chassis or the server from a CFM file The Import SDL Files submenu copies the Software Download SDL files to a specified directory Refer to Chapter 4 for
79. files in etc imit d the crontab etc services and usr lib x11 If TCM is later removed these adjustments will be undone to restore the original state Do you wish to continue y n Type y and then press Return The installation proceeds listing files as they are installed The following message appears to indicate the installation has completed successfully TCM installation is complete You can now enable HP Overview autodiscovery on your system Before you can start IP Telephony Manager you must add TCMHOME to the PATH statement and indicate the location of the IP Telephony Manager library files as follows From the command line prompt type the following commands and press Return after each PATH PATH TCMHOME bin export PATH LD LIBRARY PATH LD LIBRARY PATH TCMHOME 1ib export LD LIBRARY PATH Starting IP Telephony Manager After you complete the installation and modify the path statement you can start IP Telephony Manager To start the IP Telephony Manager from the command line prompt type one of these commands xtcmv pd or xtcmvfpd lt target chassis IP address gt The first command causes a list of the chassis components to display You can then select the component that you want to start The second command specifies the IP address of the component that you want started The IP Telephony Manager graphical user interface GUI opens a virtual display of the target chassis If the v
80. fo menu 54 LED status 54 linking objects in HP OpenView 26 M making changes 73 management functions 66 management station clearing 80 configuration 27 manual Gatekeeper switchover 77 menu Action Commands 59 Authorized Stations 66 AutoResponse 61 Chassis Save All 52 Community Names 66 Configuration 56 Exit 53 Fault 63 File 52 Import SDL Files 53 Inventory 60 Inventory Print 61 LED Poll Info 54 Open 52 Other Side 54 Performance 64 Programmed Settings 56 restore CFM 53 Restore Chassis NVRAM 53 Save CFM 53 Save chassis NVRAM 53 Security 65 78 Show Toolbar 54 Software Download 60 Trap Destination 64 Trap Settings 63 View 54 messages error 83 event 61 software download 118 monitoring 64 N NMC 108 O Open menu 52 Other Side menu 54 overview 17 P parameter settings 56 Performance menu 64 printing see Inventory 61 Programmed Settings menu 56 Q Query Current Command Status q 109 R reboot 75 restarting 75 76 Restore CFM menu 53 Restore Chassis NVRAM menu 53 restoring 47 chassis 46 chassis configuration 47 command line 47 configuration 43 configuration NVRAM 44 restoring chassis CFM 53 restoring chassis NVRAM 53 restoring configurations 116 S Save CFM menu 53 save chassis NMC 46 Save Chassis NVRAM menu 53 saving chassis CFM 53 command line 45 47 configuration 43 configuration NVRAM 43 52 saving configurations 116 SDL 60 SDL file 53 SDL 2 69 SDL2 utility 7
81. four wire telco circuits DS1 is 1 544 Mbps and DS3 is 44 736 Mbps Also referred to as T1 and T3 1 Digital Signal level zero It is equivalent to one voice conversation digitized under PCM It transmits digital signals over a single channel at 64 kbps on a T1 facility 2 Data Slot 0 Digital Signaling Processors A special computer chip designed to process digital signals that were originally analog signals Data Set Ready This is a call flow message Data Terminal Equipment End user equipment typically a terminal or computer that can function as the source or destination point of communication on the network Dual Tone Multi frequency The sounds a touch tone telephone makes when its keys are pressed Data Terminal Ready A control signal that is activated to let the DCE know when the DTE is ready to send and receive data Data Transformation Service Technology designed for bypassing functions for short hop line of sight applications It never converts to analog Its main use is in high volume data only applications in urban areas where line costs are higher Error Correcting Code Code that determines whether line noise has caused data to be garbled or dropped in transit and then works to correct the problem The two most common error correction protocols and standards used by analog modems are MNP and V 42 This card on the Total Control Chassis runs Windows NT 4 0 Server provides two 10 100 Mbps ethernet interfa
82. ger Server window appears Accessing IP Telephony Manager Window 51 Figure 24 IP Telephony Manager Server Window D E W 5210 IP Telephony Manager 149 112 250 4 Console VoIP Server TOTAL CONTROL To perform a function on the Gatekeeper SIP Proxy Server or Back end Server click on the server icon and simply choose the command from the main menu The remainder of this section describes the functions located on the main menu As you can see the Chassis Console window and the Server windows contain the same menu items For ease of reference the IP Telephony Manager Console windows are used as examples It is noted when a drop down submenu is for the IP Telephony Manager Chassis Console only File Menu The file menu is used to open devices on the system save and restore configurations and to import Software download files Figure 25 shows an example of the File menu from the Media Gateway Figure 25 File Menu El CW 5210 IP Te Chassis Save All Save Chassis NVRAM Restore Chassis NVRAM Save CFM Restore CFM Import SDL Files Lisiogad fil Open Submenu The Open submenu displays the Device List window It lets you to access other devices on your VoIP system Figure 26 Device List Window ei Device List Device List 149 112 250 10 lt home gt 149 112 250 3 lt BES gt 149 112 250 4 lt Gatekeeper gt 149 112 250 7 lt SIP Proxy gt Ok Details New Del
83. hanging 78 setting 66 component changing 52 configuration 28 Configuration 31 44 menu 56 configuration 31 component 28 configuration command line interface command configuration 105 Configuration Tool window elements 57 Configuration window 58 elements 57 configuring authorized access 66 Authorized Stations 32 AutoResponse 31 IP Telephony Manager 56 management station 27 parameters 76 restoring 43 save 52 saves 43 traps 63 conventions xiv D direct serial connection 70 displaying IP address 58 settings 56 E editing threshold 40 error message command line target selection 84 execution 90 Exit menu 53 F Fault menu 63 feature enable launching 119 File menu 52 firmware upgrading Gateway 71 G general syntax 101 glossary 129 graceful restart 75 H hard restart 75 HP OpenView integrating 24 linking objects 26 removing integration 25 Import SDL Files menu 53 introduction 17 inventory 81 inventory command 120 Inventory menu 60 Inventory Print menu 61 window elements 61 Inventory window 60 invocation 84 90 invocation errors 84 90 IP address authorized access 34 display 58 IP Telephony Manager accessing 49 commands 73 configuring 56 console window 50 display 54 elements 57 exit 53 inventory 60 81 launch 104 monitor 64 restarting 75 reverse display 54 upgrading 69 window elements 58 IP Telephony Manager commands 109 LED Poll In
84. hony Manager is a software application developed by CommWorks a division of 3Com that runs on a UNIX management station This application remotely manages 3Com Network Application Cards NACs and Network Interface Cards NICs through a Network Management Card NMC installed on the CommWorks 5210 IP Telephony Platform Industry Standard Architecture The most common bus architecture on the motherboard of a MS DOS based computer Integrated Service Digital Network A system that provides simultaneous voice and high speed data transmission through a single channel to the user ISDN is an international standard for end to end digital transmission of voice data and signaling Internet Telephony Gateway A bridge between traditional circuit switched telephony and the internet that extends the advantages of IP telephony to the standard telephone by digitizing the standard telephone signal if it isn t already digital significantly compressing it packetizing it for the internet using Internet Protocol IP and routing it to a destination over the internet International Telecommunications Union An organization established by the United Nations of which almost every nation is a member Its charter is to define standards for telegraphic and telephone equipment Local Area Network A short distance data communications network Usually found within a building or a campus environment Location Confirm This is a call flow message 1
85. ignaling Gateway Platform This is the SS7 Signaling Gateway platform 3Com s SS7 signaling Gateway is an intelligent service exchange node that integrates services between the circuit and packet networks to deliver significant cost savings with IMTs for voice trunk access instead of ISDN PRIs Signaling LAN Application Protocol SLAP is the interface between the Total Control Chassis and the external SS7 Gateway system It replaces the D channel signaling that normally exists in an ISDN PRI interface SLAP is 3Com s proprietary software Signaling Switch Point Simply put this is the telephone switch SS7 SMS SNMP SQL SRAM SS SST STP SVGA TCM TCP TDM Signaling System 7 A global standard for telecommunications as defined by the International Telecommunication Union ITU The SS7 standard defines the procedure protocol by which network elements in the PSTN exchange information over a digital signaling network System Management Services Allows provisioning and updating of information on subscribers and services in near real time for billing and administrative purposes Simple Network Management Protocol Standardized method of managing and monitoring network devices on TCP IP based internets A standard way for computers to share networking information In SNMP two types of communicating devices exist agents and managers An agent provides networking information to a manager application running on
86. in RFC 768 User Interface In telephony terms this is the reference point for the BRI connection between a telephone company local loop and the customer equipment Underwriters Laboratory A non profit laboratory that examines and tests items submitted by their manufactures for safety Universal Naming Convention Names Naming conventions for file names or other resources beginning with V indicating that they exist on a remote computer Unregistration Reject This is a call flow message Unregistration Request This is a call flow message Unshielded Twisted Pair Four pair wire medium used in a variety of networks It consists of copper conductors that are electrically balanced Verbund Deutscher Electronicker Federation of German Electrical Engineers similar to the IEEE in the United States Virtual Front Panel Display Refers to the GUI display of the Total Control 1000 chassis Voice Over Internet Protocol A set of protocols for managing the delivery of voice and data information using the Internet Protocol IP Voice and data information is sent in digital form in discrete packets over the Internet instead of in analog form over the public switched telephone network PSTN A major advantage of VoIP is that it avoids the tolls charged by ordinary telephone service Virtual Random Access Memory Wide Area Network Public or private computer network serving a wide geographic area ZCS Zero Code Suppression
87. ing the location of card s within the chassis a C lt c range gt decimal number or a range c1 c2 where c1 and c2 are decimal numbers and is a literal hyphen representing the location of channel s on the specified card s tcmget examples tcmget G NMC Identification Serial Number 192 77 203 74 S17 or using substring matching rules tcmget G nmc id serial number 192 77 203 74 S17 To list parameters in NMC tests and system group tcmget L G Tome tests G system group 192 77 203 74 S17 tcmset examples tcmset G DTE Interface Settings Default DTE Data Rate BPS19K mychas s3c1 or using substring matching rules tcmset G dte int dte data rate bps19k mychas s3cl To list parameters in NMC Logging Group and Logging Traps Group tcmset L G logging gr G logging tr 192 77 203 74 S17 Actions Commands 109 Actions Commands Query Current Command Status q The command utility uses the following syntax tcmcmd q E command G group P parameter F p seconds target Where q Displays the result of the last issued command the selected targets Example tememd q target E command command a substring of valid commands A substring match to the beginning of a command string has precedence over internal matches For example res executes the Restore from NVRAM command rather than the Software Reset command Mat
88. inococonococooccononccnonnnnonnncnonnnncnnnnnnos 30 AutoResponse WINdOW deo aea a nao nn nn a narran nr E rra 31 Authorized Stations WINdOW oooonccnnnccnnccccnoccconocccnn cnc ono ncnann rc cnn rra 32 Authorized Stations Add Window oococconncccnocccnnocccononccnno conan ncnnnn coran rca 33 Authorized Station Completion Window oooinnncinnninnconncccnnocnccconcnononcnnnnnnnann 33 Selecting an Entity Window ooooocccnnccnonccccoonccnanncnnon ccoo nnnnnnnnnnnnn nn naar cnica nnnnannnnns 34 Parameter Group Selection WINdOW oococoncconincccinococononccononconnn cnn ono nico nan rca 35 Configuring Thresholds WINdOW ccccceeceeeeeeeeeeeceeeeeeeeeeeeeeeeseeeteetieesteeeteees 35 Selecting an Entity Window oooooooocinccocnocccconococonononono nono nncnnonnnnonnnnnannnnnna nn nnannnnnns 38 Parameter Group Selection WINdOW c ccccececeeeeeeeeeeeeeeeeceeeeseteeeesteeeteeeenaes 38 Configuring Thresholds WiNdOW cccceecceeeeeeeeeeeeeeeeeeeeeeeeeeetseeesteeteeesteeeteees 39 Adding Threshold Parameters WINdOW ccccccecseceeeeeeeeeeeeneeeeceeeeecteeenneeeniees 40 Selecting an Entity WindOW oooooooocinccccoocccconoccconononoonncnonnnnnnnnnnnnnn nn nano nnonnnnnannnnnns 40 Parameter Group Selection WINdOW ooocooiocconincconocccccnoncononnccnno nico non nnnnnncrcnn nn 41 Configuring Thresholds WINdOW cccccceeceeceseeeeeeseeeeeeeeeseecaeeeseeeeeeteeesteeseees 41 Editing Threshold Parameters WiINdOW ooooiococinocociooccco
89. irtual display does not appear set and export the paths according to the instructions in this chapter For a complete description of the menus on the GUI refer to Chapter 3 Navigating and Using the System Connecting to Entities CommWorks IP Telephony Manager lets you configure and monitor any CommWorks IP Telephony entity for example the Media Gateway Gatekeeper Accounting Server Billing Support Server on your system To connect to the individual entities Start IP Telephony Manager Click File and click Open and then click New from the IP Telephony Manger Console window Enter the name and IP address of the entity Verify that the community strings are as follows a Read only is public case sensitive a Read write is private case sensitive To modify these default settings refer to Chapter 4 topic Changing the SNMP Community Strings Click OK Determining Gatekeeper and Media Gateway Connectivity Connecting to Entities 23 To view the entity after the it is connected using IP Telephony Manager 1 Start IP Telephony Manager 2 Click File and then click Open from the IP Telephony Manger Console window 3 Select the entity from the list 4 Click OK The entity appears in graphical form When selected the entity is blue when deselected the entity is black To test Gatekeeper to Media Gateway connectivity use the following procedure 1 Using IP Telephony Manager Console window se
90. it Auto Response gt gt AutoResponse Configuration 1 AutoResponse lets network managers define a set of actions auto response script to be taken automatically when a specified event occurs in the chassis The event may be specific to a particular module NAC or NMC in a given slot of the chassis or specific to a particular entity such as a single modem channel IP Telephony Manager provides a convenient graphical user interface GUI for the Network Manager to configure automatic responses to a specified event It is available on the AutoResponse drop down menu from the Configure menu IP Telephony Manager does not need to be running when an event occurs for the NMC to invoke the appropriate response because these responses are programmed into the NMC When there are thresholds for an event they must be programmed through the Configuration Tool For example the Connection Time Limit Expired event requires that you specify the Connection Time Limit threshold To define the automatic responses Click one or a group of slot s channel s on the IP Telephony Manager console window On the Main Menu bar click Configuration and then click AutoResponse a f you selected the edge server card click OK on the Select Entity window The AutoResponse window appears a f you selected the HiPer DSP card select where you want the auto response to be set either the card or template level and click OK The AutoRe
91. ized access by using the IP Addresses for Network Mask field in the authorized access list Authorized Access The network mask that you type in this field masks the IP address for that entry to define a range of authorized IP addresses For example a network mask of 255 255 255 255 prevents access from all IP addresses except the destination IP address An entry with a destination IP address of 139 78 202 192 and a network mask of 255 255 0 0 grants access to all stations with IP addresses within the range of 139 78 0 0 and 139 78 255 255 An entry with the same IP address and a network mask of 255 0 0 0 grants access to all stations with an IP address beginning with 139 Threshold Threshold monitoring provides local monitoring of any MIB object s value and Monitoring establishes threshold levels for which events can be generated You can select Configuration which objects to monitor and designate the threshold levels Threshold values can be provisioned independently to issue events if the actual values cross the thresholds This is different from trap filtering which describes how to configure the frequency of the traps This instead places thresholds on certain performance parameter values and issues a trap when the threshold is exceeded To set threshold monitoring from IP Telephony Manager 1 Open a console window for the device where the threshold is going to be set For the Media Gateway you need to select the edge server card
92. k OK Select the server graphic Click Actions Commands from the Configuration menu When prompted to select an entity click 3Com Gatekeeper in the list box and then click OK The Command Tool dialog box appears 8 Click Switchover Commands in the Category drop down list 9 From the Command to Execute drop down list select Switch Accounting 10 11 12 13 Switch Directory or Switch Authentication Enter the IP address of the new server in the Command Specific Parameter field Click Execute and wait for a successful completion of the command The server switch over has been set Repeat steps 10 through 12 for each server type to manually switchover Click Close A real time table appears and displays the selected Media Gateway and the Gatekeeper to which it is registered The IP address is of the Gatekeeper to which it is registered is also displayed Changing the SNMP The IP Telephony Manager default value for SNMP community string is public Community Strings for read only and private for read write To change the default values you must first change the community string on the devices and then on IP Telephony Manager For security reasons you cannot view the community strings through IP Telephony Manager To change the SNMP community strings on the devices from the IP Telephony Manager main window 1 Select Community Name from the Security menu Figure 52 Community Name Drop Down Cw 5210 IP Telephony a
93. lect the edge server card 2 On the menu bar select Performance and then Performance Monitor The Select Entity window appears 3 Select the entity 3Com Gateway and then click OK The Performance window appears Figure 1 Performance Window Performance 149 112 250 10 Selected Targets 3Com Gateway S10E3Com Gateway Functional Group Polling interval Gatekeepers E 4 Mins Parameters Parameters Selected Current GateKeeper IPA Current GateKeeper IP A Add Delete Default All Delete all Display Format Table Graph OK Cancel 4 Select Gatekeepers from the Functional Group 5 Select Current Gatekeeper IP address and click Add Click OK A real time table appears and displays the selected Gateway and the Gatekeeper to which it is registered The IP address of the Gatekeeper to which it is registered also appears Integrating with HP OpenView Fixing Incorrect Maps The IP Telephony Manager installation script installs OpenView integration files to the appropriate OpenView Network Node Manager subdirectories OpenView integration occurs as part of the IP Telephony Manager installation when the OpenView environmental variables are set beforehand To integrate IP Telephony Manager with OpenView manually follow the procedure below Set the OpenView environmental variables cd opt OV bin ov envvars sh Test the environmental variables cd OV_ BIN pwd Solaris re
94. lephony Manager The following are the IP Telephony Manager Console error message and what Console it indicates Error Too many targets specified The user specified more than one IP address host name There is more than one white space separated word in the target list Tone Send Receive The following are the Tone Send Receive error messages and what they indicate Error Invalid amplitude value lt va ue gt The amplitude level given on the command line is out of range Error invalid poll interval value lt va ue gt The poll interval value given on the command line is not a positive integer Error invalid test length value lt va ue gt The test duration value given on the command line is not a positive integer Error No target specified The user did not supply an IP address or host name on the command line Invalid target specification lt specification gt The target does not specify a valid IP address or host name Trap Destination The following are the Trap Destination error messages and what they indicate Error insufficient arguments A a m or d directive ended unexpectedly Error no target supplied The user did not supply an IP address or host name on the command line Error invalid target format The target is not a valid IP address or host name or contains slot channel specifications Warning at most 256 trap commands accepted The user specified more than 256 a m or d directives The
95. ly and private for read write To change the default values you must first change the community string on the devices and then on IP Telephony Manager For security reasons you cannot view the community strings through IP Telephony Manager For information about changing the community strings refer to Changing the SNMP Community Strings in Chapter 4 The Authorized Stations submenu lets you maintain the management and security functions for the specified station The chassis Network Management Card NMC contains an authorized access list that lets you limit management capability to certain management stations on your network After you create entries in the authorized access list only those management stations can send SNMP requests to that device For information about setting the authorizations for a station refer to Setting Authorized Stations in Chapter 2 To set up an authorized access list 1 Open a console window for the device whose authorized access list you want to change 2 From the Security menu select Authorized Stations The Authorized Stations window appears Figure 44 Authorized Stations Window The Authorized Station window contains the following buttons a Add Brings up a dialog box for entry of new authorized stations Security Menu 67 Modify Brings up a dialog box for changing the network mask or comment for the selected device You must select an entry from the list before using
96. m with the current software If you need to reload the same version of the software on the Back end Servers you must uninstall the Back end Server software first j gt As an example the procedures in this section refer to the CommWorks IP Telephony Media Gateway specifically the HiPer DSP and HiPer NMC cards The software is released as two ZIP files one for the HiPer DSP and one for the HiPer NMC 1 Extract the DMF files using the UNIX unzip command The following table lists the contents of the zip file Table 10 Zip File Contents Card ZIP file Contents of ZIP file Contents of EXE file HiPer DSP hdm02xxxx zip hd02xxxx dmf n a hrO2xxxx dmf HiPer NMC nmcdisk3 zip hipernmc exe hm0704xx dmf nmcmibs exe several MIB files 2 Copy the DMF files to the opt tcm data sdl directory 72 CHAPTER 4 MAINTENANCE If you do not have unzip capabilities on your UNIX system you can download gt the freeware from the internet and install it on your system 3 Select the component to which you want to download software The Media Gateway Gatekeeper SIP Proxy Server or select the Back end Server 4 If you selected a server to download to you are prompted to select an entity 5 From the Configuration menu click Software Download IP Telephony Manager associates the files with the correct component Figure 46 Software Download Dialog Box 6 Click Browse A new window appears showing all the software files Figure 47 Softw
97. mit Idle Block Error Count at Threshold a Fallback Count at Threshold a Dial Out Login Failure a Dial Out Restricted Number a Dial In Login Failure a Dial Back Restricted Number Dial Back Using Restricted Modem a Login Attempt Limit Exceeded a User Blacklisted m Attempted Login by Blacklisted User a Response Attempt Limit Exceeded Modem Watchdog Reset Management Bus Failure DTR True DTR False Modem Ring No Answer DTE Ring No Answer No Dial Tone No Loop Current Detected Global Timer 1 Expired Global Timer 2 Expired Global Timer 3 Expired Global Timer 4 Expired a Packet Bus Active Packet Bus Lost Responses the N notation indicates that the response requires a parameter Generate AutoResponse SNMP TRAP ID N a Delay Script Execution N Seconds a Terminate Script Execution Continue if Test Passes Reconfigure from NVRAM m Reconfigure from Modem Factory Defaults a Test Modem a Test Analog NIC a Test Analog Phone Line Restore Analog Phone Line Busy out DSO T1 Slot N Span N Channel N Restore DSO T1 Slot N Span Ni Channel N Modem Software Reset a Terminate Connection Busy Out Analog Phone Line h Displays the command line parameters and the descriptions of the parameters and their flags c readcomm The SNMP read community string C writecomm The SNMP write community string target An optional parameter tha
98. more information on upgrading your system using the Software Download menu IP Telephony Manager Chassis Console only Figure 27 Software Download Window TJ cw 5210 IP Telephony Manager 149 112 250 10 Select A File Filter WEE Directories fm S hotjava hotjava netscape netscape SW Select source OK to begin ce Filter The Exit submenu closes the current IP Telephony Manager session View Menu The View menu lets you adjust the way IP Telephony Manager displays the console or server window Figure 28 View Menu x___ EA A Cw 5210 IP SE Managere 149 112 250 10 Console EE 0 0 TT do jo j j 0 A A UL 19 18 17 16 15 14 13 12 11 10 9 8 7 5 4 3 TOTAL CONTROL Other Side Submenu The Other Side submenu displays the reverse side of the chassis This guide shows the front panel of the chassis Figure 28 shows the back of the Media Gateway chassis IP Telephony Manager Chassis Console only LED Poll Info Submenu The LED Poll Info submenu displays the status of the LED lights Figure 29 LED Poll Info Window Time of last valid poll 10 13 10 May 4 2001 First poll error Number of errors 0 Cw 5210 IP Telephony Manager 149 112 250 10 Poll inf Show Toolbar Submenu The Show Toolbar submenu displays four icons View Menu 55 Figure 30 Icon View Window IS CW 5210 IP Telephony Manager 149 112 250 10 Console a Help Ep 7 ge
99. n OK Cancel dialog when a community string and or comment is entered that is too long GUI warning only Community string and Comment too long Truncate Issued in an OK Cancel dialog when a community string and or comment is entered that is too long GUI warning only Trap query overrides a m d The user specified both q query and a m d table manipulation arguments only q will be used Non GUI warning only Nothing to do No trap destination modifying arguments were given on the command line Non GUI warning only Community string longer than lt number gt chars lt string gt The specified string exceeded the size limit for community strings Non GUI warning only Comment longer than lt number gt chars lt string gt The specified string exceeded the size limit for community strings Non GUI warning only String invalid may not be used The community string invalid is a reserved value and is not allowed to be entered as data Non GUI warning only Software Download The following are the Software Download error messages and what they indicate IP Telephony Manager Discovery Error Device not responding Fatal error The Software Download utility was unable to discover some or all of the cards in the chassis For tcmsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtcmsdl clicking OK of the dialog box terminate
100. n NT device using a terminal emulation program such as Hyperterminal and view or modify various configuration information on that machine Operating System A software program that controls and manages the operations of a computer system Out of frame OOF conditions occurs in a T1 transmission when two or more out of four consecutive framing bits are in error Out of service The term used when a module or card is not functioning It could be because VoIP has taken it OOS due to errors or because the card or module has been removed from the chassis Peripheral Component Interconnect Designed by Intel It is a 32 bit local bus on a PC to transfer data between the CPU and the peripherals Pulse Code Modulation Technique for converting an analog signal to a digital signal Plain Old Telephone System Standard telephone service used by most residential locations See PSTN Primary Rate Interface ISDN interface to primary rate access In the U S the Primary Rate Interface is split into 23 B channels and one 64 Kbps D channel PRI is delivered over the same physical link as a T1 or 1 55 Mbps link In Europe PRI is split into 30 B channels and one 64 k bit second D channel and is delivered over the same physical link as an E1 Power Supply Interface The card on the chassis that controls the power for the chassis Public Switched Telephone Network The analog dial tone type telephone networks and services in place worldwi
101. n et hatred dail BAKEN 75 Restarting after Parameter Changes cccccecceeeeeeeseeeeeeeeeeeeeceeeeeeeeeeeeteeeseeeneeeseeeaes 76 Setting Manual SWitehov EE 77 Changing the SNMP Community Strings ooooocoocccinococononocononoconnonono conan nnnconnnnnonnnnnanancnannninns 78 Clearing Authorized Access LiS ES topseries sno ei reaa on pa eu aaa a e e eo 80 Displaying Inventory Information ooonoinnninnnnnonioconiccnocnonnc con cnonnnn narran rana 81 ERROR MESSAGES A RO 83 Invocation ETO Surreal estalla rt at Hearted 84 Command Line Target Selection ooo nconnonccnnocncononnnonancncnon cnn nan nnn narrar rra rra rra 84 EE e 85 ANS A e EE 85 Command Tool id 86 Configuration Tool dadas 86 Software Download EE 87 Test TOO E 88 IP Telephony Manager Console oooooccccooccccoooccconccconnnconnnncnnnnncnnnnnnonn nn nnnn nn nnnn nn nnnn rn nnannnnos 89 TOME SENC RECCIVE seei ian Yate a e e e ees e ld 89 Te Eege EE 89 Egeter TESS A A EE ee 90 ALADPICAIONS siina ake ahah halle te SANS ad teeth td od Sonia taal tla olin a Aidala cuaiiaie 90 Chassis E el 92 Chassis O elee Cae aan tol eee 93 eene Tee 93 Configuration Tool itt a tas a bal Settee eb 94 Testi EE 95 IP Telephony Manager Console cccccccccecceeeeeeeceeeeceeeeeceeeeaeeseaeeeeeseeeseceesseeeeseees 96 One sena EIERE ee 96 Map Ee UO EE 97 Software Deowamlead a 00e gENEE NEEN REENEN EES 98 COMMAND LINE INTERFACE TIE E ANE A E E ee da i 101 IP Telephony Man
102. n ncnnnnncis 49 AA EE Ne kev cee eed AA ie a tek 52 Open SUDMenUs ten eee AS ei EE 52 Ghassis Save All Submenu etc Rae d Bastard cee ate hate les dele wel 52 Save Chassis NVRANMIS UM Ee 53 Restore Chassis NVRAM SUDMENU c oooooccccccccccnononononnnncnnonnncnnnnnonononnnnnnonnnnnnononnnnnnonenonnnos 53 Saye CEM E E 53 Restore GEM SUBMENU a le AO a O A O AE SA 53 Import SDE Files UNO ad EN 53 A O Eech 53 dE UA AA A E E E E 54 t ele e LEE 54 EE PollIniO ee de A 54 Show Toolbar SUMEN cl 54 Configura to nMenU crecidas dle arre de ale dd orando GAY het AU red o ME EE 56 Programmed Settings Submen canon non nan nnnni nn naar cnn nn nnann rra 56 gett eu E ue Ee TEE 59 Software Download SUDMENL coconolococoncdon conato iia 60 O A e ed e eal ta 60 AUutoResponse Submenmu none nro nr nn nan nn roer nn nannrnnnnrrrnnnnnnannninas 61 A A aer 63 Trap Settings SUBMENU EE 63 Trap Destination SUBMENU siena ala 64 Performance ET E 64 Performance Monitor SUBMENU ooooccccccococcccccooncnnncnnoonnnncnnnnnonnncnnonnnnnnnnnnnnnnnononennnnninnnass 64 Security Melia daa 65 Community Names Submenu coocoocoococonococononocononononnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannninannninns 66 Authorized Stations SUBMENU a dado ene Ue 66 MAINTENANCE lieler tee AA EE 69 Software Upgrade Methods ciar iia 70 Upgrading the Softwa iaa 71 Command Toluca adas 13 kauinching th Gommane e e EE 73 Card Level vs Channel Level Commandes 73 AN A 73 Sci L
103. nager 149 112 60 201 Console File View Configuration Fault Security 0 0 The Community Name dialog window appears Figure 53 Community Name Dialog Window Community Names LENTE Read Only Community Name i Read Write Community Name E US Lenz e 2 Enter the community string in the Community Name field 3 Click Set bu N 5 A warning message appears verifying that you are about to change the community string and that this change will impact any user who tries to connect to the IP Telephony Manager chassis Figure 54 Community String Warning Message After you make this change the current active IP Telephony Manager session will not be able to modify or read depending on how you have reset the community strings the current opened chassis until you specify the same community strings for IP Telephony Manager You have changed the SNMP community strings on the devices The next steps changes the community string for the IP Telephony Manager There are two methods available either through IP Telephony Manager or through the Command Line interface To change the IP Telephony Manager community string through IP Telephony Manager Select File and then Open on the IP Telephony Manager Console window Select the targeted device from the list Click Details The Device Details dialog box appears Figure 55 Device Details Dialog Box Device Details Madsen s Lab Z 149 112 60
104. ncnccoon ccoo cnn non nnnnnncinnnncinno 42 Save Chassis NVRAM Dialog BOX ooooooocooccccooocccoocccooonncconnnconnnncnonnnnnnnnnconnnnnncnnncnns 44 Restore Chassis NVRAM Dialog Box 45 Save Chassis CFM Dialog BOX ooooooccoocccoocccconocccononccononoconn conan o nnnon cnn nono n cnn nnnnannnnnos 47 Restore Chassis CFM Dialog BOX c ccccccceeeeceeeeceeeeeeeeeseeeeseeeeeeeeeseteeeteneeetaas 48 IP Telephony Manager Console WiINdOW cccccceceeeeeeeeeeeteteeeeeeeeeneeeeeeneeeenes 50 IP Telephony Manager Server WindOW ccccceceeeeeeeeeeeeeeeeeeeteeeetteeeteeeens 51 Fl Men ata Orea Lu kees dees ht ae led ens T aer I Meals Ss e a 52 Device List WINK OW eet EE la eh Al e 52 Software Download WiINdOW ccccceecceeeeeeeeeeeeeeceeeceeenseecaeeeteeeseeeseeesteeeaees 53 View Menma stenen a tara td 54 LED Pollkinto MOVE aa a a a O lo e o IA 54 leon View MINOW del o Ee TEE 55 alae WIENIN Ea EE EE E eaadeddaiagtenteti eek tenes 56 EdgeServer Pro Card Parameter Group WINdOW s sssissssisseisssiissersrerisrrrsrerrsenr 57 Example of HiPer DSP Modem Identification Configuration Table 58 Command Tool Window tai e eege e ey at Ad 59 A A T 60 Inventory Print Meni nad ica 61 Auto Response WINdOW oooccococcccoocccoooccconnnccnnnnonononccnnnncnnn nn nn nan r narran rnnn rra 62 Fault Meni o de a Gane Seege 63 TASA IA s 63 Trap Destination WIN Wu 64 Perfomance WOW Eras bal Al ore eh al ed a ae do
105. nnnnnnnnonanononnnnnonnnnnonnnnnonnnnonns 27 ComponentiConfigur cities 28 Launching the Contiguration Tool entities 28 Synchronizing Network TIME ii A ae 28 SEI DER nn 28 Recording the NTP IP Addresees ttt ttrnnEt EErEE Errar rrr nn errr 28 Selecting Local NTP Vers eeler 28 Selecting Public NTP Server 29 Setting the WURR 29 Setting the NTP Parameters for the HiPer NM 29 Setting the NTP Parameters for the Other Entities oooooooonnninnnnnconnoicccnccnicccinccnnnos 30 AUTO RESPONSE a dl EE 31 AutoResponse Configuration msi ea ta 31 Setting Authorized Stations nerenin eaa o a a aa A et e a S A 32 Defining a Range of IP Addresses for Authorized Access 34 Threshold Monitoring Configuration ooonoinnniconncninconconooconanncooncona ron nono rra 34 Adding a Threshold Parameter oooooccconncocicococononccononcconancnonnn nono conan nn nano nn nnnnnnnnnn nn cana nnnnnnnnos 37 Editi g a Threshold Parameters cota 40 lege Ee 42 Saving and Restoring Configurations ono nncon nono ccoo corno ncnanncanncainnos 43 Saving a Chassis Configuration ToNVRAM non nononnnoncconnnronncaincos 43 Restoring a Chassis Configuration from NVRAM ccccccceceeeeeeeeeeeeeeeeeeeneeeeeeeneeeneees 44 Component save to NVRAM pence arisen iia 45 NMC Save Chassis IohNVbBAM naar ncnannninns 46 Saving Configurations to the CHEM 46 Restoring a Contiguration Trom CFM ua 47 3 NAVIGATING AND USING THE SYSTEM Accessing IP Telephony Manager Wimndow cona
106. nt station is NOT an authorized station and you need to clear the access list to gain management capability for a device you must use the User Interface on the back of the NMC Refer to the operator s guide or installation manual for that device for instructions on how to use the User Interface Displaying Inventory Information 81 Displaying Inventory Information The IP Telephony Manager can display the installed components on your VoIP system such as the serial numbers hardware and software version DIP switch settings and memory for each card To display inventory information from the IP Telephony Manager Console window click Configuration menu and then select Inventory The Inventory window appears with the information Figure 56 Inventory Window E Chassis Inventory 149 112 250 10 ils EH High Density 24 Channel MC BCD8CFDT_ 100 E E 1 0000000000000001 2 10 47 3COM High Density 24 Channel NAC B3M9GIDO 100 59 0000000000000001 2 10 47 3COM High Density 30 Channel NAC BAISIPEQ 28H 0 49 000000000000000 2 10 35 3COM EdgeServer Pro BAFSIOPH 243 9 000000000000000 2 3 38 3COM EdgeServer Pro BAF810Q3 243 0 0000000000000001 2 3 38 HiPer NMC SNMP Agent B429L0K6 2E0 0000000000101111 7 4 24 3C0M T1 E1 HDM NIC 0000000000000001 3COM T1 E1 HDM NIC 0000000000000001 3COM T1 E1 HDH NIC 000000000000000 3COM Vide SCSI NIC Keyboard amp House L if _ 0000000000000001 3
107. ole device then select Actions Commands from the Configuration menu The UNIX command line use the xtememd command specifying the target device IP address or hostname and the target slots and channels For complete syntax for the temcmd command see Appendix B Command Line Interface For the Media Gateway chassis there are different command options depending on whether you select the whole card or individual channels within a card See Appendix C for a list of commande for each type of card After launching the Command Tool the Command window appears Figure 48 shows the hardware commands that can be executed for the HiPer DSP card Category Command to Execute Hardware Commands Hardware No Command Remove from Service ster Restore to Service Hardware Reset Command Status Target Issued Result Comment Success Failure In Progress Figure 49 shows the software commands that can be executed for the HiPer DSP card Figure 49 Example HiPer DSP Software Commands Command Tool 149 112 250 10 Selected Targets VolP HiPer DSP Card Category Command to Execute Software Commands No Command E Restore T1 E1 and Modems From Default Restore T1 E1 From Default Restore Modem From Default Save Both T1 E1 and Modems to NVRAM Save T1 E1 to NVRAM Save Modem to NVRAM Restore T1 E1 and Modems From NVRAM Restore T1 E1 From NVRAM Restore Modems From NYRAM Software Reset Restore Ul Password From Default Restor
108. onal Business Machines Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Novell and NetWare are registered trademarks of Novell Inc PictureTel is a registered trademark of PictureTel Corporation UNIX is a registered trademark of X Open Company Ltd in the United States and other countries Other brand and product names may be registered trademarks or trademarks of their respective holders CONTENTS CONTENTS ABOUT THIS GUIDE Finding deel VE le xiii COAVENTIONS ne Een EE ala tei a a aa enge D XIV ENEE rela ll XIV Contacting COMMWo TKS ceca ai XV INSTALLATION OM 17 Management Workstation rd ida 18 NEE EE EE 18 Berore Vou O O eee 19 REMOVING Previous VEFSIONS cccccceeneceedeeeeneceeectenaceesenenaeeeeeetnereeetenuistesteettereeseenieetenteens 20 dl he WR 20 OPIO Za A AA tabi A 20 Installing IP Telephony Manager 20 Setting PATH and LD_LIBRARY_PATH cccccecececeeeeeeeceeeceeeeeeceeeeecteeeeeteeentteseneeeesaes 21 Starting IP Telephony Manager ege e a dd ER Connecting breng VE ER Determining Gatekeeper and Media Gateway Connect 23 integrating With HP ee 24 FIXING Tele eng Ee E 24 Removing HP OpenView Integration ANNER 25 Erasing IP Telephony Manager 25 Verifying the Instala cd deet eg oa ide Settee Ee deeg ele 25 Linking CommWeorks OBJECTS EEN 26 CONFIGURATION Management Station Configuration oooooooccoccccoonncooonnnononnnonnnn
109. ou can adjust the column width using the mouse Place the cursor over the column divisor line until it changes to a bar and arrow then click and drag the line left or right The Action Commands submenu displays the Command Tool window for the selected entity Figure 34 shows an example of the CommWorks EdgeServer Pro entity Figure 34 Command Tool Window Command Tool 149 112 250 10 Selected Targets 3Com EdgeServer Pro 13E3Com EdgeServer Pro Category Command to Execute Hardware Commands m Remove from Service Restore to Service meter l Force Command Hardware Reset Command Status Success Failure The Command Tool window contains the following fields and control buttons Selected Targets Displays the card type the slots and channels that receives the command Category Some cards have different command categories If the selected targets have only one command category this box is grayed out Command to Execute Click this box to select the command you want to execute for the selected targets Force Command The card may be in a state where the selected command is normally rejected for example a modem in dial mode Check this box to override this lockout Command Specific Parameter Commands for some device types require an additional parameter to be specified when the command is issued his parameter is not required for the Total Control chassis Issued lIndicates whether or not
110. parameters for this type of card The target slot or channel has no configurable parameters Modification s in current group will be overwritten Proceed with update Issued in a Yes No dialog when the user selects get in a group that has un set modifications Warning only Modification s in all groups will be overwritten Proceed with loading Issued in a Yes No dialog when the user selects load from and there are groups that have un set modifications Warning only Test Tool The following are the Test Tool error messages and what they indicate No defined tests to execute The device configuration files do not list any tests for the target device Invalid Test lt string gt The specified test is not in the list of valid tests Selected device is not a modem Test Tool may be invoked only against modems No Software Commands found The Test Tool could not locate the list of tests within the Software Commands group of the device configuration file This indicates a probable internal error or corrupt device configuration schema An unrecoverable error has occurred An SNMP error or other problem prevented the cycle of tests from being issued to all target devices The user may retry the test if desired Detailed error information may be available in the IP Telephony Manager log Unrecoverable error An SNMP error or other problem prevented the cycle of tests from being issued to all target devices The user may retry the
111. r T1 and E1transmission systems Automatic Number Identification The billing number of the person making the phone call ANI allows the calling party to be billed without having to enter a PIN Admission Reject This is a call flow message Admission Request This is a call flow message Alarm Indication Signal Formerly referred to as a blue alarm or blue signal This is a signal that is created when a maintenance alarm indication has been activated This signal is transmitted downstream informing that an upstream failure has been detected Autonomous System An independent system Auxiliary Backup or acting as a redundancy on the system Binary Eight Zero Code Suppression Line code type used on T1 and El circuits A special code replaces any eight consecutive zeros that are sent over the link This code is then interpreted at the remote end of the connection This technique guarantees ones density independent of the data stream Sometimes this is referred to as bipolar 8 zero substitution Busy Hour Call Attempts The number of calls attempted within 60 minutes during the busiest times during the day Country Code When calling outside of the country the called number consists of the country code identifying the country where the person to be called resides and a NSN National Significant Number The code of the country is the first three digits dialed Common Channel Signal This is a Bellcore definition
112. re contacting CommWorks Technical Support have this information available Contract number a Problem description a Symptoms Known causes a CommWorks products Software and hardware versions Serial numbers Trouble clearing attempts INSTALLATION This chapter contains an overview of IP Telephony Manager and installation procedures for UNIX This chapter contains the following topics Overview Management Workstation a Prerequisites m Before You Begin a Removing Previous Versions a Installing IP Telephony Manager a Starting IP Telephony Manager a Connecting to Entities a Integrating with HP OpenView Linking CommWorks Objects Overview IP Telephony Manager previously known as Total Control Manager is a software application that runs on a UNIX management station This application remotely manages CommWorks Network Application Cards NACs and Network Interface Cards NICs through a Network Management Card NMC installed on the CommWorks 5210 IP Telephony Platform Two protocols govern these management functions Simple Network Management Protocol SNMP between the NMC and the management Station and a proprietary CommWorks protocol between the NMC and the managed cards IP Telephony Manager communicates with the NMC through SNMP rules Because the other NACs in the hub do not use SNMP agent software the NMC acts as a proxy agent between these cards and the management station Stand
113. re of dmf You can upgrade the software for the following entities using SDL 2 Media Gateway a CommWorks SNMP SubAgent a OOBMAN a HiPer DSP a Network Management Card NMC Signalling Servers CommWorks SNMP SubAgent m Gatekeeper a SIP Proxy a OOBMAN p Software Upgrade Methods Back end Servers CommWorks SNMP SubAgent OOBMan Provisioning Server Directory Mapping Server Accounting Server Billing Support Server Remote upgrades of the above listed firmware cards are also accomplished through the use of SDL 2 SMS is no longer used for this purpose You can transfer and install upgrade files by any of the following methods CommWorks IP Telephony Manager JP Telephony Manager is an SNMP based management program for the CommWorks platform IP Telephony Manager provides tools to transfer files to one or more components simultaneously over an IP network Direct Serial Connection You can connect a serial cable with null modem adapter between a computer and a serial port on a Total Control NIC then transfer a file using any serial communications program that supports ZMODEM file transfers Refer to the Total Control 1000 Media Gateway Guide for more information SNMP MIB Browser and TFTP Server the other two options are not available you can use an SNMP MIB browser and an TFTP Server to upgrade the firmware over an IP network SDL2 Utility The SDL2 utility runs on Windows NT You can use it to upgrade
114. remaining directives will be ignored Unexpected argument lt argument gt A directive other than a m or d was seen on the command line Warning trap directives on GUI command line are ignored The user provided a m or d directives to the GUI xtcmtrap Execution Errors This section describes all error messages that can occur as after an application is successfully launched The execution errors categories listed here are a All Applications Chassis Restore Chassis Save Command Tool Configuration Tool Test Tool a P Telephony Manager Console Tone send receive Trap Destination Software Download All Applications The following are the Execution error messages for all applications and what they indicate Execution Errors 91 Error constructing target specification hostname no longer valid The user was prompted for target slot channels using the chassis selection dialog After targets were selected the construction of a target failed probably because an IP host name could not be found in the hosts database even though the host name was valid at program initialization The host database has probably been changed or is no longer accessible Target not responding because NMC is in a software download state Please wait until software download is completed The NMC is being actively downloaded or a download was initiated and not finished It will not respond to SNMP requ
115. rs if the specified SDL file does not have the correct extension nac For tcmsdl an error message is displayed on the screen or output to the log file and then the utility terminates For xtcmsdl click OK to bring up the Select Files dialog box and select the correct file Extension is not sdl No default NAC file No default SDL file Fatal Error tcmsdl Nonfatal error xtcmsdl This error occurs if the specified SDL file does not have the correct extension sdl For tcmsdl an error message is displayed on the screen or output to the log file and then the utility terminates For xtemsdl click OK to bring up the Select Files dialog box and select a NAC file Fatal Error tcmsdl Nonfatal error xtcmsdl This error occurs if the SDL file was selected but the NAC file was not For tcmsdl an error message is displayed on the screen or output to the log file and then the utility terminates For xtemsdl click OK to bring up the Select Files dialog box and select a NAC file Fatal Error tcmsdl Nonfatal error xtcmsdl This error occurs if the NAC file was selected but the SDL file was not For tcmsdl an error message is displayed on the screen or output to the log file and then the utility terminates For xtcmsdl click OK to bring up the Select Files dialog box and select the correct file lt filename gt does not match card type lt type gt Test Tool Fatal Error tcmsdl Nonfatal error xtcmsdl
116. ry This usually means that the user launching the IP Telephony Manager Console does not have write ownership of the chassis status information file for this chassis This can occur if a user such as root opens a IP Telephony Manager Console and exits it and other users then launch IP Telephony Manager Console The file can be manually removed in this case it resides in tmp vfpd lt ip hex gt where lt ip hex is the hexadecimal representation of the IP address Warning only Internal error acquiring chassis status file Launched processes may perform their own discovery An unknown error occurred in trying to update the chassis status information file for this chassis The IP Telephony Manager log may provide more information Warning only lt command gt exec failed lt reason gt IP Telephony Manager Console experienced an error when trying to launch a IP Telephony Manager application This is printed on the controlling terminal of the IP Telephony Manager console the terminal from which IP Telephony Manager console or its parent was launched Tone send receive The following are the Tone send receive error messages and what they indicate Invalid slot number lt number gt The target slot is not a NAC slot number Execution Errors 97 Selected device is not a modem The target slot is not a modem Channel number out of range lt number gt The target channel number is invalid for the particular type of card No DSO as
117. ry NTP time server for system time You can use the IP addresses of NTP time servers that are local to your network or you can use public NTP time servers The IP addresses of public NTP time servers are available on the internet Use the following procedure to record a primary and secondary NTP time server address Selecting Local NTP Servers If your local network includes local NTP time servers record the IP address of the primary NTP time server and the secondary NTP time server Setting the NTP Parameters gt Selecting Public NTP Servers From any computer with internet access access the following website http Awww eecis udel edu mills ntp clock1 htm From the website record the IP addresses for two separate active servers One is used as the primary NTP server and the other is used as the secondary NTP server We recommend choosing NTP server locations that are as close to the Media Gateway chassis as possible Use NTP to synchronize the time across the network The NTP parameters must be set for the HiPer NMC card in each Media Gateway chassis the Gatekeepers SIP Proxy Servers and the Back end Servers All Media Gateway chassis components are automatically synchronized through the controlling HiPer NMC after it is configured for NTP Setting the NTP Parameters for the HiPer NMC For the HiPer NMC card in each Media Gateway chassis do the following Using IP Telephony Manager open the Media Gateway chassis Select
118. s Inventory 149 112 250 10 SS Print Target Print Format To Printer e Postscript C To File C ASCII Print Command Ip s The Inventory Print menu contains the following selections a Print Target Selects whether to print to file or print to a printer a Print Format Selects whether to print in postscript format or ASCII text format a Print Command Postscript output is piped to this command The TCM_PRINT_COMMAND system parameter sets the default The AutoResponse submenu lets you define what messages need to appear when an event occurs Refer to Chapter 2 for more information on how to set the auto response messages IP Telephony Manager Chassis Console only Figure 37 Auto Response Window AutoResponse 149 112 250 10 Selected Targets 3Com EdgeServer Pro Event Response Script Usage Module Removed Available Responses Response Script Generate AutoResponse SNMP 1 Generate AutoResponse SNMP 1 Remove Module from Service Soft Busy High Density Modem Restore Module to Service Reset Module Hard Busy High Density Modem Soft Busy High Density Modem Restore All High Density Moder Hard Busy High Density Modem Cancel Restore High Density Modems i The AutoResponse dialog box contains the following fields and buttons Selected Targets This box shows the slot s or channel s selected in the chassis display Event Click this box to select an event If you select an ev
119. s Window Selected Targets 3Com SNMP SubAgent 10E3Com SNMP SubAgent Parameter Group Threshold Monitor Configuration Oxffbecfc4 Oxffbecfc4 Oxffbecfc4 Oxffbecfe4 zeroSecs zeroSecs hone 0 0 0 0 0 0 0 caThSeverity caThSeverity caThSeverity caThSeverit rowStateNone rowStateNone rowStateNone rowStateNon notReady notReady notReady notReady Threshold Traps 5 Set Threshold Row Status to notinsservice 6 Change the configuration as you need refer to Table 8 and click Set 7 Set the Threshold Row Status to active The following figure shows the Threshold Parameter drop down list Figure 18 Editing Threshold Parameters Window E Configuration Tool 149 112 250 10 LJ e Edit View Chassi Jelp E Selected Targets Com SNMP SubAgent 10E3Com SNMP SubAgent Parameter Group Threshold Monitor Configuration Oxf fhecfc4 Oxffbecfc4 Oxffbecfc4 Oxffbec caThSeverity caThSeverity caThSeverity EES active TEE createAndW notinService destroy notReady createAndGc 8 Click Set 9 If you changed the threshold parameters on the Gatekeeper SIP Proxy Server or any of the Back end Servers you must restart the SNMP agent Refer to Restarting Other Entities in Chapter 4 for more information IP Telephony Manager issues the following traps depending on the Threshold event severity configured Threshold Warning Threshold Critical Threshold Informational
120. s the utility Target is not responding because its NMC is in the software download state loading NAC file Please load target when NMC download is completed Fatal error The Software Download utility was unable to discover the chassis objects because the NMC was in a Software Download state either erasing Flash ROM or loading the NAC file For tcmsdl an error message is displayed on the screen or output to the log file and then the utility automatically terminates For xtcmsdl clicking OK of the dialog box terminates the utility lt filename gt does not exist Execution Errors 99 Fatal Error tcmsdl Nonfatal error xtcmsdl This error occurs if you selected a filename that does not exist For tcmsdl an error message is displayed on the screen or output to the log file and then the utility terminates For xtcmsdl click OK to bring up the Select Files dialog box and select the correct file No Default SDL File for Card Type lt type gt lt filename gt is corrupt Fatal Error tcmsdl Nonfatal error xtcmsdl This error occurs if there are no SDL NAC files for the selected card type in the default TCMHOME data sdl directory For tcmsdl an error message is displayed on the screen or output to the log file and then the utility terminates For xtcmsdl click OK to bring up the Select Files dialog box and select the correct file lt filename gt has a corrupt header marker lt filename gt has wrong software type
121. signed to modem Test aborted The modem does not have a time slot assignment and tone test is therefore impossible Extra targets only the first will be used The user selected more than one modem when invoking a tone test The first specified modem will be used and the others ignored Warning only Extra command argument after target lt string gt Unused information was seen at the end of the command line and will be ignored Warning only Receive ignores frequency amplitude command arguments Receive Tone was invoked with frequency amplitude arguments which will be ignored Warning only Test in progress Stop it before exiting Issued in a Yes No dialog when user quits from window frame while a tone test is in progress GUI warning only Trap Destination The following are the Trap Destination error messages and what they indicate Invalid IP address lt ip addr gt The IP address entered is not a valid dot notation IP address or host name in the host database You must enter an IP Address When adding a trap destination the user entered a blank IP address host name GUI only String invalid may not be used The community string invalid is a reserved value and is not allowed to be entered as data GUI only Community string too long Truncate Issued in an OK Cancel dialog when a community string and or comment is entered that is too long GUI warning only Comment too long Truncate Issued in a
122. sing substring comparison against the list of known parameter names within the currently selected group Substring matching has the same initial match priority and ambiguity rules as for group name matching value This parameter is available in the tcmset command only Value of the parameter Parameters can be one of the following value types a nteger Decimal numeric value a Display String Printable characters suitably quoted a Octet String Printable characters or an ASCII hex string beginning with Ox any string starting with Ox is assumed to be ASCII hex a P Address IP dot notation Object Identifier Must be a valid numeric object identifier e g 1 3 6 1 4 1 429 a Enumeration An enumeration specified using substring match against the list of known for this variable as seen in the Programmed Settings GUI Rules for substring match similar to those for group and parameter names see the G option above Parameter types may be determined by using the L option target Specifies slots or channels to be issued commands Target has the following format lt IP host gt S lt s range gt C lt c range gt S lt s range gt C lt c range gt where IP host can be IP dot notation or a host name that is defined in the host database or etc hosts file a S lt s range gt decimal number or a range s1 s2 where s1 and s2 are decimal numbers and is a literal hyphen represent
123. sponds as follows opt OV bin Change to the directory that contains the integration files cd TCMHOME ovw Install the integration files Install You can run the TCMHOME ovw Install script at any time You do not need to run TCMHOME ovw Remove before running TCMHOME ovw Install again HP OpenView integrates the IP Telephony Manager icons this lets you access IP Telephony Manager from HP OpenView If you populate CommWorks devices in OpenView before you installed IP Telephony Manager IP Telephony Manager integration does not change the component type from a non CommWorks type to a CommWorks chassis type You cannot do this automatically in HP OpenView For best results delete and rediscover the CommWorks devices You can also use the OpenView ovtopofix r o lt object id gt command CommWorks object IDs 1 3 6 1 4 1 429 2 1 through 1 3 6 1 4 1 429 2 9 must each be individually specified Removing HP OpenView Integration p Erasing IP Telephony Manager Verifying the Installation 1 2 Integrating with HP OpenView 25 If CommWorks devices were populated in OpenView before IP Telephony Manager was installed the network map will not display the CommWorks bitmaps correctly after IP Telephony Manager integration This occurs even if the CommWorks menu options are not enabled and the isUSREntNetHub capability is not set to True For best results delete and rediscover the CommWorks devices To remove OpenView
124. sponse window appears Figure 4 AutoResponse Window AutoResponse 149 112 250 125 Biel ES Selected Targets NMC 17 Event Response Script Usage 0 PSU Voltage Out of Range E Available Responses Generate AutoResponse SNMP Delay Script Execution N seca Add Terminate Script Execution Delete Continue If Test Passes _Delete_ Configure Module From NMC N Delete All Configure Module From NMC F Test Module Reset Module p Response Script gt Select the event from the Event drop down list Select what you want the system to do when the selected event occurs from the Available Responses list and click Add The response is added to the Responses Configured list box Click OK The response scripts are loaded Responses can only be added one at a time Some responses may require additional information for example Delay N Seconds For responses that require additional input a descriptor the AutoResponse Parameters window displays Setting Authorized Stations The chassis Network Management Card NMC contains an authorized access list that lets you limit management capability to specific management stations on your network After you have created entries in the authorized access list only those management stations can send SNMP requests to that device To set up an authorized access list Open a console window for the device whose authorized access list you want to
125. st of the chassis components to display and then you can select the component that you want to start The second command specifies the IP address of the component that you want started Configuration 105 Configuration The configuration command line interface CLI uses the following syntax tcmget command tcmget h 1 logfile c readcomm C writecomm z L al f file F G group parameter target tcmset command tcmset c readcomm C writecomm h 1 logfile z L f filename G group parameter value parameter value target The options and parameters for the tcmget and tcmset commands are described below Parameters are shown in parenthesis after the flag name as appropriate c readcomm SNMP read community string C writecomm SNMP write community string h Displays this help message 1 logfile Log file for system diagnostic messages GUI default log to UNIX syslog CLI default stderr Specify hyphen to reverse these two behaviors Z Disable set logging for this application L List all groups or if G is provided list parameters for each group specified as part of a G argument filename a tcmget Place the result output of the get operation in a file given by lt filename gt stdout can be designated using a filename of a tcmset Read the output of the get operation from the file given by lt filename gt and use it to s
126. store Restore configuration from whb file regardless of component mismatch For example tcmrestore f chassisl whb 192 77 203 98 In this example tcmrestore is using the file CHASSIS1 WHB to restore the configuration to the chassis with the IP address of 192 77 203 98 Software Download 117 Software Download Upgrade File Identification To run tcmsdl issue the following command tcmsdl s sdifile n nacfilel F v target Where sdlfile The SDL file name if omitted uses latest version available for card type nacfile The NAC file name if omitted uses latest version available for card type F Force download to an NMC that is already in a download state Default directory for nac and sdl files is TCMHOME data sdl For example tcmsdl s qf 020202 sdl n qf030000 nac 192 77 203 127 S11 12 This example uses the Quad Modem SDL file qf020202 sdl and Quad Modem NAC file qf030000 nac to update the modem code in slots 11 and 12 of the chassis with IP address 192 77 203 127 SDL and NAC filenames contain identifying information about card type version level and file type The examples below show how to interpret this information from the filename Table 11 Sample Breakdown of SDL and NAC Filenames Filename Card specific Prefix Version File Type nm040100 nac nm 4 1 0 NAC qf030005 nac af 3 0 5 NAC 11010101 sdl li 1 1 1 SDL Filename Prefixes Filename prefixes indicate which
127. t specifies the IP address or hostname of the NMC in which stations are being configured If no target is specified the GUI behaves as if h was the only parameter passed The format for target is as follows lt IP host gt S lt s range gt C lt c range gt l S lt s range gt C lt c range gt Where IP host Can be in IP dot notation or a host name that is defined in the host database or etc hosts file S lt s range gt A decimal number of a range s1 s2 where s1 and s2 are decimal numbers separated by a literal hyphen representing the location of the card s in the chassis C lt c range gt A decimal number or a range c1 c2 where c1 and c2 are decimal numbers separated by a literal hyphen representing the channel number s on the specified cards Only the IP address of the of the chassis needs to be specified If this is the case a graphical window will open showing the VFPD allowing the user to graphically select the desired targets 128 APPENDIX COMMAND LINE INTERFACE A Link ACF AMI ANI ARJ ARQ AIS AS AUX B8ZS BHCA CC ccs GLOSSARY This appendix lists acronyms and terminology used in the CommWorks VoIP application Access link SS7 Signaling link used to connect the Signaling Transfer Point STP and Signaling Switch Point SSP Admission Confirm this is a call flow message Alternate Mark Inversion A line encoding scheme for transmitting data bits ove
128. target is as follows lt IP host gt S lt slot gt Where IP host Can be in IP dot notation or a host name that is defined in the host database or etc hosts file S lt Slot gt The decimal number representing the location of the card in the chassis Inventory Use the following syntax to launch the Inventory utility tcminv 1 logfile h c readcomm C writecomm d delimiter filename target Where 1 logfile The log file for system diagnostic messages The GUI log file default is the UNIX syslog file The CLI default is stderr You can reverse these defaults by specifying a hyphen h Displays the command line parameters and the descriptions of the parameters and their flags c readcomm The SNMP read community string C writecomm The SNMP write community string d delimiter Supplies field separators for a saved file If this is omitted fields are padded with spaces to make columns line up Authorized Station Too 121 filename The file to save inventory to for CLI only target Specifies chassis host s to be displayed The format for target is as follows lt IP host gt Can be in IP dot notation or a host name that is defined in the host database or etc hosts file Authorized Station Tool The Authorized Station Tool can be accessed using the following syntax x tcmauth 1 logfile h c readcomm C writecomm target ql
129. target specification gt The target specification began with a time slot level target but also has targets at some other level Slot lt number gt empty lt target specification gt There is no card in the specified slot based on information available at the last discovery or IP Telephony Manager Console poll Unknown card in slot lt number gt The card in the specified slot is unknown and the application does not allow operation against unknown cards Mismatched targets slot lt number gt slot lt number gt The two slots contain cards that are not compatible for the present application s purposes Time slot selection not applicable lt target specification gt There is no time slot level support for the particular card for which a time slot specification was given e g the card is not a T1 or ISDN card Chassis Restore The following are the Chassis Restore error messages and what they indicate No target specified The user did not supply an IP address or host name on the command line Too many targets specified The user specified more than one IP address host name there is more than one white space separated word in the target list Chassis Save The following are the Chassis Save error messages and what they indicate Unknown target name or IP address format The target does not specify a valid IP address or host name Error unexpected command line format The user did not supply an IP address or Non GUI only did
130. tered Adding a Threshold Parameter 37 Table 8 Threshold Monitor Configuration Fields continued Field Name Description Possible Selections Threshold Event The severity configured will be sent None Severity in the trap Critical Warning Informational Threshold Alarm State State of the threshold object If an None object is not active then it has a Invalid state of none If an object is above Warning threshold then this object will show Critical that state If an Object has cleared Clear the threshold then it will show that Inaccessible state If an object is not a part of Information the CommonAgent the thresholdState will become invalid If an object is not internally accessible then it will have a state of Inaccessible This is a read only column Threshold Row Status Status of the threshold object This Active is a user defined entry that is used CreateAndWait to create rows in the table The notinService state rowstate can itself be only destroy active notReady notinService A notReady rowState of notReady implies that createAndGo one or more parameters of the row haven t been set to the correct value A row in the underCreation state can be set to active state 5 After you have set the trap thresholds on the Gatekeeper SIP Proxy Server or any of the Back end Servers you must restart the SNMP agent Refer to Restarting Other Entities in Chapter 4 for more information Adding a Threshold Parameter
131. test if desired Detailed error information may be available in the IP Telephony Manager log lt target gt Non Modem Test operation Reported in the test tool final summary when a command or other non modem test result is in the target s result table Non GUI warning only Cancel Execution and exit program Issued in a Yes No dialog when user quits from window frame while command test is in progress GUI warning only Program exit during execution The command or test program was terminated e g by a signal while a command or test was in progress Non GUI warning only IP Telephony Manager The following are the IP Telephony Manager Console error messages and what Console they indicate There are other IP Telephony Manager console s viewing this chassis from your system This is not a problem as long as you are coordinating your usage with other users A IP Telephony Manager Console has already been opened on the current system against the given chassis That console is performing chassis polling and providing chassis internal status to all IP Telephony Manager applications at the time they are launched The IP Telephony Manager Console reporting this message will poll chassis status independently of the first console but will not provide chassis status information to other IP Telephony Manager applications Warning only Could not acquire ownership of chassis status file Launched processes will perform their own discove
132. the Media Gateway SIP Proxy Server Gatekeeper and Back end Servers as follows Connect a console keyboard and mouse to the server whose software you want to upgrade From the console window open the command line interface 3 Enter sdl2 hsv lt DMF filename gt The command line options are h Help v Verbose Error Messages and installation status appear on the command line s Silent Mode The setup process does not interact with the user This is used on headless stations The SDL2 utility Creates a temporary directory Upgrading Software 71 Extracts the CAB file from the DMF file Extracts the installation files from the CAB file Runs the setup Table 9 lists a comparison of the installation methods Table 9 Upgrade Option Comparison Option Advantages Disadvantages IP Telephony Manager m Includes all necessary tools a Must install IP Telephony Manager first Can perform remotely 9 Can upgrade more than one card at a time Serial Connection Minimal software requirement m Requires a local connection ordinary serial between NIC and computer communications program S prog Requires an unusual cable Can upgrade only one card at a time MIB Browser TFTP Server m Can perform remotely a Requires specialized software Unfriendly user interface Upgrading the After you have decided what method you want to install the upgrades you are Software ready to upgrade your syste
133. the command was successfully initiated Result Indicates the results of the last executed command Comment Displays details about failed commands a Execute Executes the selected command for the selected targets a Close Closes the Command Tool window Software Download The Software Download submenu displays the files to be downloaded for the Submenu specified entity You then select the files you need to be downloaded Refer to Chapter 4 for more information Inventory Submenu The Inventory submenu displays the inventory information for each component on the selected chassis IP Telephony Manager Chassis Console only Figure 35 Inventory Window Chassis Inventory 149 112 250 10 213 Serial Nun Product Code Hardware ver DRAM KB Flash RAM DIP Switches Software ver 3C0M High Density 24 Channel NAC BCD8CFDT 0000000000000000 3COM High Density 24 Channel NAC B3M9G1D0 0000000000000000 3COM High Density 30 Channel NAC BAI81PEQ 0000000000000000 3COM EdgeServer Pro BAF810PH 0000000000000000 3C0H EdgeServer Pro BAF81003 0000000000000000 HiPer NHC SNMP Agent B429L0K6 n 0000000000101110 3COM T1 E1 HDM NIC 0000000000000000 3COM T1 E1 HDM NIC 0000000000000000 3C0M T1 E1 HDM NIC 0000000000000000 3C0M Wide SCSI NIC Keyboard amp Hou 0000000000000000 3COM Dual 10 100 Ethernet NIC PCI 0000000000000000 3COM Wide SCSI NIC Keyboard amp Mou 0000000000000000 3COM Dual 10 100 Ethernet NIC PCI 0000000000000000 3C0
134. tion can be saved to the NMC NVRAM a Saving Chassis Configurations from CFM This feature lets you save the configurations of every component of a device to a file for example the configuration of all the cards and channels in a chassis and the servers There are two ways to restore the configurations a Restoring a Chassis Configuration from NVRAM An entire device s configuration can be restored from a file on the network a Restoring Chassis Configurations from CFM This feature lets you restore the configurations of every component of a device from a file for example the configuration of all the cards and channels in a chassis and the servers The device configuration can be restored to that device or applied to other devices with similar components Use the following procedure to save a Media Gateway chassis configuration to NVRAM using the IP Telephony Manager From the IP Telephony Manager Console window select File menu and click Save Chassis NVRAM The Save Chassis NVRAM dialog box appears 44 CHAPTER 2 CONFIGURATION p gt Restoring a Chassis Configuration from NVRAM 1 Figure 19 Save Chassis NVRAM Dialog Box save Chassis NVRAM 149 112 250 104 Filter opt tem data nvram nve Directories Files opt tcm data nvram ra fopt tem data nvram pal Je F Skip Save Chassis to NVRAM before Save Selection opt tcm data nvram OK Filter Cancel Help Ent
135. tton of the dialog box terminates the utility COMMAND LINE INTERFACE The command line interface consists of a number of non interactive commands or utilities These utilities are run at the command line from a shell prompt or a shell script This appendix contains the following catatorgies of commands General Syntax a P Telephony Manager Console Configuration Actions Commands a Set Trap Destination Monitoring SNMP Parameters Tone Test Modem Tests Device Save and Restore Software Download Feature Enable Inventory Authorized Station Tool AutoResponse General Syntax gt The following command parameters are available for all utilities x command 1 logfile h c readcomm C writecomm target Brackets indicate that the parameter is optional Italics indicates the value to be supplied by you Where x command An x placed at the beginning of any IP Telephony Manager command omits command parameters and the target slot and channel designation only the target IP address or hostname is required Graphic user interfaces GUIs such as the IP Telephony Manager device display appear and assist you in selecting component parameters and targets When using the x prefix for any IP Telephony Manager command only the target IP address or hostname is required All other parameters are optional For example if you want to make a modem go off hook you co
136. uld simply send the following command xtcmcmd 192 78 203 68 First the device display appears allowing you to select targets for the command After you select your targets the Command window appears allowing you to select and execute the Off Hook command 1 logfile The filename for the log If omitted from the command line messages are sent to the screen by default handled as stderr If using the x prefix messages are sent to syslog To send messages to syslog by default specify hyphen in place of logfile l can be sent by itself it doesn t have to be included in the command line The l command also changes the GUI default log output to stderr h This switch can be used by itself to display the syntax for a given utility General Syntax 103 For instance to display Help for the Software Download utility type the following command tcmsdl h c readcomm C writecomm readcomm read only community string writecomm read write community string Used to specify the SNMP community strings that have been assigned to the device Note that these switches are optional but can be used to override IP Telephony Manager s initialization file settings Target For all utilities you must specify the IP address or hostname for the device on which the operation is to be performed Some utilities require a more specific target designation that includes slot and channel T1 cards also allow timeslot
137. valid card dat file IP Telephony Manager has a corrupt device configuration schema or other internal error Missing or invalid device dat file IP Telephony Manager has a corrupt device configuration schema or other internal error Missing or invalid software dat file IP Telephony Manager has a corrupt device configuration schema or other internal error IP Telephony Manager Discovery error lt specific error gt An error occurred in attempting to launch IP Telephony Manager against a chassis e g the discovery process timed out or had some other error Invalid host name lt name gt IP Telephony Manager was launched against a host name not in the hosts database Target Selection Error The user was prompted for target slot channels using the chassis selection dialog After targets were selected an internal error occurred Chassis Restore The following are the Chassis Restore error messages and what they indicate Configuration parse error lt specific error gt The chassis configuration file being restored is invalid and the restore will not occur Nonfatal configuration parse warnings are also produced File is not a Chassis Configuration File The user specified a file that does not begin with the CommWorks chassis configuration file header Can t access lt filename gt The user specified a file that does not exist or is not readable lt filename gt is a directory The user specified a file that is a director
138. y Only plain text files may be restored There is no matching configuration to restore The chassis configuration file being restored contains no parameters to be restored or those sections which actually match working target slots if any contain no parameters Restore was unsuccessful At least one of the slots being restored experienced an SNMP error or other serious failure Bad cards that are skipped by the restore are not counted in this evaluation Execution Errors 93 The selected configuration file was saved from a chassis of a different size Continue Select either Yes or No whb file does not match chassis size Fatal error unless F force mismatch is specified The selected configuration file is from a chassis with a different card configuration Continue Select either Yes or No Chassis Save The following are the Chassis Save error messages and what they indicate lt file gt already used by another process Another program is currently saving to the specified file error opening lt file gt lt file gt is on a remote machine link to that machine is no longer active A remote mount of the file is not working unable to lock lt file gt The lock mechanism that prevents two users from writing the same file is in deadlock due to a system error or unusual race condition There is no matching configuration to save No working known cards in the chassis contain any configurable parameters to be saved
139. y Modem The HiPer DSP card in the VoIP system It implements the PSTN interface and CODEC functions of the VoIP system It contains 24 channels per card T1 PRI or 31 E1 PRI channels per card Industry Canada A department of the Canadian government It serves to promote all aspects of Canada s economy It s charter is to improve conditions for investment improve innovation performance increase Canada s share of global trade and build a fair efficient and competitive marketplace IDE IEC IS IMT ISUP 1 0 IP IP Telephony Manager ISA ISDN ITG ITU LAN LCF LEC LED Integrated Drive Electronics Standard interface to the hard disk drive on the PC International Electrotechnical Commission The international standards body for electrotechnology Internet Information Server Microsoft Windows NT web based server It allows you to create control and manage a web site remotely Inter Machine Trunks In the SS7 network the IMT is the channel that carries the data to the SSP Intergrated Services Digital Network User Part This is the control function of the SS7 protocol It determines the call setup administration and call take down on the SS7 network In the SS7 system with VoIP enabled the ISUP commands are converted to SLAP commands Input Output Internet Protocol A set of instructions that controls the node addresses routes the messages and so on of the internet IP Telep

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