3Com 3CRSHPW796 Network Card User Manual
Contents
1. 3CRSHPW796 3CRWE154G72 3CRWE154A72 Power Activity LED Activity LED Off The computer does not recognise the Wireless LAN PC No data transfer Card or the computer is powered off On The Wireless LAN PC Card has power n a Flashing Data transfer is taking place Data transfer is taking place Link LED Link LED Off The PC Card is not associated with a Wireless Network The PC Card is not associated with a Wireless Network On The PC Card is associated with a Wireless Network The PC Card is associated with a Wireless network Flashing n a The PC Card is scanning for a Wireless network Troubleshooting Diagnosing Problems If you have difficulty using the Wireless LAN PC Card try the solutions in the following table If you continue to experience difficulty see the next two sections Uninstalling the PC Card and Uninstalling Wireless Card Manager Problem Solutions Wireless LAN PC Card Power Activity LED is off applies to 3CRSHPW796 only m Make sure the PC Card is properly inserted in the slot m Check the Wireless LAN PC Card icon in the Windows control panel and make sure the PC Card type can be recognized m Check Confirming Device Installation on page 6 Wireless LAN PC Card installs as an unknown device Remove the unknown device from the Device Manager and repeat the installation procedure Make sure you insert the 3Com CD when the installation calls for it and tha2. Antigua 1 800 988 2112 Guatemala Argentina 0 810 444 3COM Ha ti Aruba 1 800 998 2112 Honduras Bahamas 1 800 998 2112 Jamaica Barbados 1 800 998 2112 Martinique Belize 52 5 201 0010 Mexico Bermuda 1 800 998 2112 Nicaragua Bonaire 1 800 998 2112 Panama Brazil 0800 13 3COM Paraguay Cayman 1 800 998 2112 Peru Chile AT amp T 800 998 2112 Puerto Rico Colombia AT amp T 800 998 2112 Salvador Costa Rica AT amp T 800 998 2112 Trinidad and Tobago Curacao 1 800 998 2112 Uruguay Ecuador AT amp T 800 998 2112 Venezuela Dominican Republic AT amp T 800 998 2112 Virgin Islands You can also obtain support in this region using the following Spanish speakers enter the URL http lat 3com com lat support form html Portuguese speakers enter the URL http lat 3com com br support form html English speakers in Latin America should send e mail to lat support anc 3com com AT amp T 800 998 2112 57 1657 0888 AT amp T 800 998 2112 800 998 2112 571 657 0888 01 800 849CARE AT amp T 800 998 2112 AT amp T 800 998 2112 54 11 4894 1888 AT amp T 800 998 2112 800 998 2112 AT amp T 800 998 2112 800 998 2112 AT amp T 800 998 2112 AT amp T 800 998 2112 57 1657 0888 US and Canada Telephone Technical Support and Repair 1 800 876 3266 13 A Obtaining Support for your Product Regulatory Compliance Information NOTE This product contains encryption It is unlawful to export out of the U S without obtain
3. 3Com Installation CD or enter the directory on your hard drive where the updated driver is located Click Continue When prompted click Restart for the changes to take effect 2 Troubleshooting Obtaining Support for your Product Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that you create or have authorization to access First time users must apply for a user name and password that provides access to a number of eSupport features including Product Registration Repair Services and Service Request Purchase Value Added Services To enhance response times or extend warranty benefits contact 3Com or your authorized 3Com reseller Value added services can include 24x7 telephone technical support software upgrades onsite assistance or advance hardware replacement Experienced engineers are available to manage your installation with minimal disruption to your network Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects More information on 3Com Extended Warranty and Professional Services is available at http www 3com com Contact your authorized 3Com reseller or 3Com for additional product and support information Troubleshoot Online You will find support tools posted on
4. and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com and the 3Com logo are registered trademarks of 3Com Corporation IEEE and 802 are registered trademarks of the Institute of Electrical and Electronics Engineers Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Novell and NetWare are registered trademarks of Novell Inc
5. N N O 3CQ 3 Wireless LAN PC Card Wireless LAN PC Card User Guide 3CRSHPW796 3CRWE154G72 3CRWE154A72 http www 3com com Published October 2003 DUA0079 6AAA04 3Com Corporation 350 Campus Drive Marlborough MA 01752 3064 Copyright 2003 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document in the hard copy documentation or on the removable media in a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com
6. UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Ltd Netscape Navigator is a registered trademark of Netscape Communications JavaScript is a trademark of Sun Microsystems All other company and product names may be trademarks of the respective companies with which they are associated ENVIRONMENTAL STATEMENT It is the policy of 3Com Corporation to be environmentally friendly in all operations To uphold our policy we are committed to Establishing environmental performance standards that comply with national legislation and regulations Conserving energy materials and natural resources in all operations Reducing the waste generated by all operations Ensuring that all waste conforms to recognized environmental standards Maximizing the recyclable and reusable content of all products Ensuring that all products can be recycled reused and disposed of safely Ensuring that all products are labelled according to recognized environmental standards Improving our environmental record on a continual basis End of Life Statement 3Com processes allow for the recovery reclamation and safe disposal of all end of life electronic components Regulated Materials Statement 3Com products do not contain any hazardous or ozone depleting material Environmental Statement about the Documentation The documentation for this product is printed on paper that comes from sustainable manage
7. art up If the installation is unsuccessful your best course may be to completely uninstall the card and repeat the installation procedure CAUTION Exit any networking applications and remove the Wireless LAN PC Card before uninstalling the card 2 Troubleshooting 1 Make sure you have exited any networking applications 2 Use the standard operating system procedure to remove the card driver The procedure for Windows XP 2000 Windows Me and Windows 98 SE is shown below a f g If you are using Windows 2000 Me or 98 SE click Start gt Settings gt Control Panel If you are using Windows XP click Start gt Control Panel Double click the System icon If you are using Windows XP or 2000 click the Hardware tab The System Properties window appears detailing your system setup Click Device Manager A list of devices appears arranged by type Double click Network Adapters Select the entry for your Wireless PC Card If you are using Windows 98 SE and ME select Remove If you are using Windows XP or 2000 from the Action menu select Uninstall Click OK Close the open windows until you return to the desktop 3 Remove the adapter 4 Restart the computer Uninstalling Wireless Card Manager Normally you would not uninstall the Wireless Card Manager software however in case a problem arises you may want to uninstall and reinstall it CAUTION To avoid damaging the card do not pull on the antenna R
8. d forests it is fully biodegradable and recyclable and is completely chlorine free The varnish is environmentally friendly and the inks are vegetable based with a low heavy metal content Contents Installing Your Wireless LAN PC Card and 3Com Wireless Card Manager Installation CD 5 Windows XP 2000 Me and 98 SE 5 Confirming Device Installation 6 Installing 3Com Wireless Card Manager 6 Using Wireless Card Manager 6 Wireless LAN PC Card LED Indicators 6 Troubleshooting 7 Diagnosing Problems 7 Uninstalling the PC Card 7 Uninstalling Wireless Card Manager 8 Updating the Wireless LAN PC Card Driver 9 Windows XP and 2000 9 Windows Me and 98 SE 9 Obtaining Support for your Product 11 Register Your Product to Gain Service Benefits 11 Purchase Value Added Services 11 Troubleshoot Online 11 Access Software Downloads 11 Contact Us 12 Telephone Technical Support and Repair 12 Regulatory Compliance Information 15 FCC Part 15 Notice Applicable to use within the USA 15 Unintentional Radiator 15 Manufacturer s Declaration of Conformity 16 Industry Canada Notice Applicable for use within Canada 17 Avis de conformit la r glementation d Industrie Canada 17 Industry Canada IC Emissions Compliance Statement 17 Avis de conformit la r glementation d Industrie Canada 17 Safety Notice 17 European Community CE Notice 18 5 Contents Installing Your Wireless LAN PC Card and 3Com Wireless Card Manager Installatio
9. efer to your computer s documentation for PC Card removal instructions You can uninstall Wireless Card Manager any time following the installation The uninstall removes desktop icons registry entry files and files used by the adapter 1 MW RB Y N If you are using Windows 2000 Me or 98 SE click Start gt Settings gt Control Panel If you are using Windows XP click Start gt Control Panel Click Add Remove Programs Select 3Com Wireless Card Manager Click Change Remove Click Remove When the uninstall is complete remove the adapter and restart your computer Updating the Wireless LAN PC Card Driver Updating the Wireless LAN PC Card Driver To update your Wireless LAN PC Card driver software find your operating system below then follow the procedure Windows XP and 2000 1 2 Insert your Wireless LAN PC Card into the PC card slot If you are using Windows 2000 select Start gt Settings gt Control Panel then double click the System icon If you are using Windows XP select Start gt Control Panel then double click the System icon Select the Hardware tab and click Device Manager 4 Double click Network Adapters 5 In Windows 2000 double click the appropriate entry for your Wireless PC Card select the Driver tab and click Update Driver In Windows XP right click the appropriate entry for your Wireless PC Card and click Update Driver The Hardware Update Wizard window appears Locate
10. erference that may cause undesired operation 3Com Corporation 3CRSHPW796 FC Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Declares that the Product Date April 30 2003 Brand Name 3Com Corporation Model Number 3CRWE154G72 Equipment Type 802 11g Wireless PC Card Complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3Com Corporation 3CRWE154G72 FC Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Declares that the Product Date September 30 2003 Brand Name 3Com Corporation Model Number 3CRWE154A72 Equipment Type 802 11a b g Wireless PC Card Complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3Com Corporation 3CRWE154A72 FC Tested To Comply With FCC Standards FOR HOME OR OFFICE USE Industry Canada Notice Applicable for use within Canada Industry Canada Notice Applicable for use within Canada This device complies with Canadian RSS 210 To prevent radio interference to the licensed service this device is intended to be operated indoors and away f
11. ia New Zealand Pakistan 1 800 678 515 Philippines 1235 61 266 2602 or 800 933 486 1800 1 888 9469 61 2 9424 5179 or PR of China 10800 61 00137 or 000800 650 1111 021 6350 1590 or 001 803 61009 00800 0638 3266 00531 616 439 or Singapore 800 6161 463 03 5977 7991 S Korea 080 333 3308 1800 801 777 Taiwan 00801 611 261 0800 446 398 Thailand 001 800 611 2000 61 29937 5083 You can also obtain support in this region using the following e mail apr technical support 3com com Or request a repair authorization number RMA by fax using this number 65 543 6348 Telephone Technical Support and Repair Country Telephone Number Country Telephone Number Europe Middle East and Africa Telephone Technical Support and Repair From anywhere in these 44 01442 435529 regions call From the following countries you may use the numbers shown Austria 01 7956 7124 Luxembourg Belgium 070 700 770 Netherlands Denmark 7010 7289 Norway Finland 01080 2783 Poland France 0825 809 622 Portugal Germany 01805 404 747 South Africa Hungary 06800 12813 Spain Ireland 01407 3387 Sweden Israel 1800 945 3794 Switzerland Italy 199 161346 U K You can also obtain support in this region using the following URL http emea 3com com support email html 342 0808128 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 995 014 9 021 60455 07711 14453 08488 50112 0870 909 3266 Latin America Telephone Technical Support and Repair
12. ing a U S Export License FCC Part 15 Notice Applicable to use within the USA CAUTION FCC Radio Frequency Exposure Notice This device generates and radiates radio frequency energy In order to comply with FCC radio frequency radiation exposure compliance requirements a separation distance of at least 2 5 cm 1 0 inch must be maintained between the antenna of the device and all persons This product does not contain any user serviceable components Any unauthorized product changes or modifications will invalidate 3Com s warranty and all applicable regulatory certifications and approvals The OfficeConnect Wireless 11g PC Card 3CRWE154G72 has been tested to the FCC exposure requirements Specific Absorbtion Rate Unintentional Radiator 15 WARNING This equipment has been tested and found to comply with the limits for a Class B digital device as applicable pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and o
13. n the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 2 The user may find the following booklet prepared by the Federal Communications Commission helpful The Interference Handbook This booklet is available from the U S Government Printing Office Washington D C 20402 Stock No 004 000 00345 4 Regulatory Compliance Information Manufacturer s Declaration of Conformity 16 3Com Corporation Corporate Headquarters 350 Campus Drive Marlborough MA 01752 3064 USA Declares that the Product Date January 31 2002 Brand Name 3Com Corporation Model Number 3CRSHPW796 Equipment Type 802 11b Wireless PC Card Complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including int
14. n CD The Installation CD contains Separate drivers for 3CRSHPW796 3CRWE154G72 and 3CRWE154A72 for Windows XP 2000 Millennium Edition Windows Me and 98 Second Edition SE 3Com Wireless Card Manager a Warranty Information m This Wireless LAN PC Card User Guide m Wireless LAN PC Card Installation Guide m Adobe Acrobat Reader Windows XP 2000 Me and 98 SE 1 With the computer on and Windows running insert the Installation CD into the CD ROM drive The auto start feature starts the installation If nothing happens within five seconds click Start gt Run and type d setup exe where d is your CD ROM drive 2 Insert your Wireless LAN PC Card as indicated below 3 Respond to the prompts as they appear If you are prompted for the drivers enter d Y where d is the location of the CD ROM drive where the Installation CD is inserted 4 During the installation process you may receive prompts for the Windows installation CD Insert the CD for your Windows operating system and indicate the correct path Your computer goes through a brief installation process during which it displays several windows indicating what is currently installing 5 Restart the computer whenever you are prompted 1 Installing Your Wireless LAN PC Card and 3Com Wireless Card Manager Confirming Device Installation 1 With your PC Card installed in the computer double click the My Computer icon If you are running Windows XP click Start gt Con
15. number URL or e mail address from the list below You will find a current directory of support telephone numbers posted on the 3Com web site at http csoweb4 3com com contactus Telephone Technical To obtain telephone support as part of your warranty and other service benefits you Support and Repair Country must first register your product at http eSupport 3com com When you contact 3Com for assistance please have the following information ready Product model name part number and serial number a list of system hardware and software including revision level m Diagnostic error messages a Details about recent configuration changes if applicable To send a product directly to 3Com for repair you must first obtain a return authorization number RMA Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened at the sender s expense If your product is registered and under warranty you can obtain an RMA number online at http eSupport 3com com First time users will need to apply for a user name and password Telephone numbers are correct at the time of publication Find a current directory of support telephone numbers posted on the 3Com web site at http csoweb4 3com com contactus Telephone Number Country Telephone Number Asia Pacific Rim Telephone Technical Support and Repair Australia Hong Kong India Indonesia Japan Malays
16. o the following safety standards and is intended for use only in Information Technology Equipment which has been tested to these or other equivalent standards UL Standard 60950 3rd Edition CSA C22 2 No 60950 IEC 60950 EN 60950 17 Regulatory Compliance Information European Community CE Notice Marking by the symbol CEO indicates compliance with the essential requirements of Directive 73 23 EC and the essential requirements of articles 3 1 b 3 2 and 3 3 of Directive 1999 5 EC Such marking is indicative that this equipment meets or exceeds the following technical standards m EN 300 328 2 Electromagnetic compatibility and Radio spectrum Matters ERM Wideband Transmission systems data transmission equipment operating in the 2 4GHz ISM band and using spread spectrum modulation techniques m ETN 301 489 17 V 1 1 1 09 2000 Electromagnetic compatibility and Radio spectrum Matters ERM ElectroMagnetic Compatibility EMC standard for radio equipment and services Part 17 Specific conditions for Wideband data and HIPERLAN equipment m EN 60950 Safety of information technology equipment including electrical business equipment Due to frequency restrictions it is necessary to select your country before using this radio device Refer to your 3Com Wireless LAN Manager online help for details 3Com Wireless LAN PC Card User Guide 3CRSHPW796 3CRWE154G72 and 3CRWE154A72 Published October 2003 18
17. rom windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc gc ca rpb Avis de conformit la r glementation d Industrie Canada Cet appareil est conform la norme CNR 210 du Canada Pour emp cher que cet appareil cause du brouillage au service faisant l objet d une licence cet appareil doit tre utilis l int rieur seulement et devrait tra plac loin des fen tres afin de fournir un cran de blindage maximal L installateur du pr sent mat riel radio doit s assurer que l antenne est situ e ou point e de mani re ce que cette derni re n mette pas de champs radio lectriques sup rieurs aux limites sp cifi es par Sant Canada pour le grand public condulter le Code de s curit 6 disponible sur le site Web de Sant Canada l adresse suivante www hc sc gc ca rpb Industry Canada IC Emissions Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe B est conform la norme NMB 003 du Canada Safety Notice This device has been tested and certified according t
18. t you wait for it to come up to speed in the drive Installation program does not finish or the driver fails to load Use the Device Manager to resolve resource conflicts that may exist Select System from the Control Panel and then click the Device Manager tab Network association is intermittent Try reorienting the computer For best use of the antenna m Keep the area around the antenna clear from materials that could block radio transmission such as metal objects electronic devices and cordless telephones m If the signal is weak change the position of the computer slightly m f necessary move your computer a few inches to find a better signal Computer operating system does not recognize the card m Make sure the card is properly inserted in the slot and Cardbus support is installed m Windows XP 2000 Me and 98 SE Check whether the computer has a Plug and Play BIOS No network association exists when the computer becomes active again after being in sleep mode or after the Wireless LAN PC Card is removed and reinserted Log out and log in again or restart the computer to restore the connections Uninstalling the PC Card Previous installations or interrupted installation attempts sometimes leave problems that affect card operation Possible problems include m Wireless LAN PC Card fails to function Operating system does not detect the Wireless LAN PC Card m System issues a warning tone at st
19. the 3Com web site at http www 3com com 3Com Knowledgebase helps you troubleshoot 3Com products This query based interactive tool is located at http knowledgebase 3com com and contains thousands of technical solutions written by 3Com support engineers Connection Assistant helps you install configure and troubleshoot 3Com desktop and server NICs wireless cards and Bluetooth devices This diagnostic software is located at http www 3com com prodforms software connection assistant ca thank you html Access Software Downloads Software Updates are the bug fix maintenance releases for the version of software initially purchased with the product In order to access these Software Updates you must first register your product on the 3Com web site at http eSupport 3com com First time users will need to apply for a user name and password A link to software downloads can be found at http eSupport 3com com or Under the Product Support heading at http www 3com com Software Upgrades are the software releases that follow the software version included with your original product In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller A Obtaining Support for your Product Contact Us 3Com offers telephone e mail and internet access to technical support and repair services To access these services for your region use the appropriate telephone
20. the update file on your computer s hard disk if you have downloaded it from the 3Com website or on the 3Com Installation CD In Windows 2000 click Display list of known drivers so that I can choose specific driver and click Next In Windows XP select Install from a list or specific location Advanced and click Next 8 In Windows XP select Don t search I will choose the driver to install and click Next 9 When you are prompted to select an adapter click Have Disk and enter the drive 10 11 letter for the 3Com Installation CD or enter the directory on your hard drive where the updated driver is located Click Continue Select Wireless LAN PC Card and click Next Follow the prompts through the remainder of the driver update When the installation has completed click Finish Windows Me and 98 SE VO Np MU BR WN 10 Insert your Wireless LAN PC Card into the PC card slot From the Windows Start menu select Settings then select Control Panel Double click the System icon then select Device Manager In the Device Manager window double click the Network Adapters list Select your Wireless PC Card entry and click Properties Select Driver and click Update Driver The Hardware Update Wizard window appears Insert the 3Com Installation CD In the Update Device Driver Wizard follow the prompts to install the upgrade When you are prompted to select an adapter click Have Disk and enter the drive letter for the
21. trol Panel and go to step 3 2 Double click the Control Panel icon 3 Double click the System icon The System Properties window appears detailing your system setup 4 Click the Device Manager tab A list of devices appears arranged by type If you are using Windows XP or 2000 click the Hardware tab and click Device Manager 5 Double click Network Adapters An entry for your 3Com Wireless PC Card appears 6 Double click the entry to display a description of the current status The device status should indicate This device is working properly 7 Close the windows you have opened until you return to the desktop Installing 3Com Wireless Card Manager 1 If you restarted your computer after installing the Wireless LAN PC Card and the install program did not start automatically click Start gt Run and type d setup exe where d is your CD ROM drive 2 From the Installation CD select Install 3Com Wireless Card Manager and follow the prompts removing the Installation CD and restarting your computer whenever you are prompted If the 3Com icon was not placed in the system tray when you installed the Wireless LAN PC Card start the 3Com Wireless Card Manager by selecting Start gt Programs gt 3Com Mobile gt 3Com Wireless Card Manager Using Wireless Card Manager Refer to the 3Com Wireless Card Manager help for detailed information about how to use Wireless Card Manager Wireless LAN PC Card LED Indicators
Download Pdf Manuals
Related Search