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3Com 09-1632-000 Universal Remote User Manual

1. redundant 4 1 specifications A 1 uninterruptible 4 1 power up and staging the system 4 2 and system cabling 4 2 diagnostics 4 2 LED activity 4 2 protective grounding wiring closet B 2 protocols supported A 2 O online technical services C 1 P pin assignments 10 100BASE TX RJ 45 connectors 3 3 Console port 3 7 ports fiber optic safety 3 1 R rack open style B 3 preparing 2 3 requirements B 2 universal mounting hole pattern 2 4 redundant power system connecting 4 1 release notes 1 returning products for repair C 4 RJ 45 ports 3 2 S safety requirements and standards B 1 working with fiber optic cables and LEDs 3 1 SBC Standard Building Code B 4 SC connectors 3 4 serial line and management access 5 1 serial port cabling 3 5 single mode fiber safety 3 1 site planning environmental and safety requirements B 1 rack requirements B 2 wiring closet considerations B 1 SNMP agent 5 1 and Switch 3900 management 5 1 standards supported A 2 software release notes 1 stacking systems 2 1 subnet mask 5 3 Switch 3900 cabling 3 1 cooling B 2 description 1 1 installing 2 1 management 5 1 power options 4 1 turning off 4 1 turning on 4 1 4 2 Switch 3900 documentation 3 system checks 4 5 system cooling B 2 T table top installation 2 2 technical support 3Com URL C 1 bulletin board service C 1 fax service C 2 FTP site C 1 network suppliers C 2 product repair C 4 temperature specifi
2. troubleshooting 6 3 F Fault LED 4 3 troubleshooting 6 2 fault tolerance 1 5 fax service 3ComFacts C 2 feedback on documentation 4 fiber multimode 3 1 single mode 3 1 fiber optic cables cleaning 6 4 floor plan B 1 FTP site C 1 Gigabit Ethernet cabling 3 4 modules 3 4 ports 3 4 H hardware mounting kit 2 1 humidity specifications A 1 B 2 I CBO building code B 4 EC Standard 297 B 3 impedance twisted pair guidelines 3 2 installation distribution rack 2 3 free standing stack 2 2 table top 2 2 integrated management 1 5 interface parameters IP 5 3 P address 5 3 and Switch 3900 management 5 1 quick configuration 5 3 L LEDs abnormal activity 6 1 fiber optic safety precautions 3 1 port status 4 4 6 3 system fault 4 3 6 2 system power 4 3 6 2 system status 4 3 6 2 troubleshooting 6 2 local management 5 1 M management access 1 5 5 1 management Switch 3900 IP 5 1 modem 5 1 terminal 5 1 modem 3 5 5 1 module fiber optic safety 3 1 modules Gigabit Ethernet 3 4 mounting brackets 2 3 mounting hole pattern 2 3 mounting rails B 3 multimode fiber safety precautions 3 1 N National Fire Protection Association NFPA B 5 NEC electrical code B 5 NEMA electrical code B 5 network supplier support C 2 notes in text defined 2 power cord 4 1 cord troubleshooting 6 2 down B 2 options 4 1 up 4 1 wiring B 2 Power LED 4 3 troubleshooting 6 2 power system malfunction 6 2
3. 4 and the other Figure 2 3 shows the universal mounting hole attached to holes 6 and 9 pattern To mount only one Switch 3900 use either position Top of the pattern 8 4 or top of the rack A o O O 2 2 1 u 2 2 Universal jo a m o Hole 1 O mounting 5 8 Placement of hole pattern 1U o I 4 Switch 3900 7 O O 1U ol 5 8 position 1 5 1 3 4 inches LOL LOL Hole 3 OL Y 1 2 1U o 4 ar gt o o 5 8 5 25 42 074 1 2 Placement of meres eign Switch 3900 tU lo position 2 O Hole 8 O 5 8 Y 2 4 1 2 Pee 2 pa O O O Bottom of the pattern O O O Koj TOT TOT Figure 2 3 Universal Mounting Hole Pattern Figure 2 4 Placement of Switch 3900s in a Distribution Rack 4 Determine which holes to use to mount your system 5 Repeat the process on the other rail Two Switch 3900s are designed to mount in any 3U Be sure to select holes that are parallel to each other space of the rack that is the space occupied by three on the mounting rails instances of the universal mounting hole pattern Mounting the System into a Distribution Rack To mount the system into a distribution rack 1 Carefully lift the system into place and align the appropriate holes in the mounting brackets with the designated holes in the distribution rack See Figure 2 5 3U 5 25 Switch 3900 Position 1 Hole 3 i 5 bx ts ds es PET ne 7x 12x Switch 3900 Position 2 Figur
4. 9300 Quick Installation Guide How to perform a quick installation of your system For more details on installation see the SuperStack II Switch 3900 Getting Started Guide SuperStack Il Switch 3900 Getting Started Guide All the procedures necessary for getting your system up and running including information on installing cabling powering up configuring and troubleshooting the system SuperStack Il Switch 3900 and 9300 Command Quick Reference Card All of the Administration Console switching commands for the Switch 3900 For complete descriptions see the Administration Guide These documents are shipped with optional devices m 7000BASE SX 1000BASE LX Gigabit Ethernet Module Installation Guide How to install the optional Gigabit Ethernet module SuperStack Il Switch Advanced RPS User Guide How to install the Advanced Redundant Power Supply RPS and how to use it to provide redundant and resilient power supplies for the Switch 3900 m SuperStack Il Switch Advanced RPS Y Cable Type 2 User Guide How to install the Y cable with the Advanced Redundant Power Supply RPS to provide fully redundant capabilities Documents on CD ROM The compact disc that comes with your system contains these documents m Online versions of the paper documents that are shipped with your system and its components m SuperStack Il Switch 3900 and 9300 Administration Guide How to use the Administration Console and th
5. Advanced Redundant Power System RPS 4 1 air conditioning requirements for system B 2 audience 1 baud setting changing 5 3 brackets mounting 2 3 building codes BOCA Basic Building Code BOCA B 4 Standard Building Code SBC B 4 Uniform Building Code B 4 bulletin board service C 1 c cabling 10 100BASE TX RJ 45 ports 3 2 1000BASE SC ports 3 4 3 5 Console port 3 5 Ethernet ports 3 2 to 3 3 Gigabit Ethernet ports 3 4 modem 3 5 overview 3 1 serial port 3 5 cabling system plans B 3 cautions in text defined 2 CD ROM documentation 4 Console port baud setting 5 2 cabling 3 5 default settings 5 2 pin assignments 3 7 terminal 5 1 conventions in text defined 2 cooling the system B 2 D DB 9 connector pin assignments 3 5 diagnostic signs 6 1 to 6 3 distribution rack preparing for system installation 2 3 requirements B 2 universal mounting hole pattern 2 4 documentation comments 4 for the Switch 3900 system 3 documents on CD ROM 4 E EIA electrical code standard equipment rack B 3 standards B 5 electrical codes Electronics Industry Association EIA B 5 National Electrical Code NEC B 5 National Electrical Manufacturers Association NEMA B 5 Underwriters Laboratories UL Listing B 5 environmental specifications and requirements B 2 requirements A 1 Ethernet LEDs 4 4 6 3 Ethernet Pckt LED position 4 4 troubleshooting 6 3 Ethernet ports cabling 3 2 to 3 3 Ethernet Stat LED position 4 4
6. UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable w
7. and Code Administrators BOCA International Inc 4051 West Flossmoor Road Country Club Hills IL 60478 5795 m Standard Building Code SBC Southern Building Code Congress International Inc SBCCI 900 Montclair Road Birmingham AL 35213 1206 Electrical Codes Authorities on electrical codes USA only m National Electrical Code NEC Classification A recognized authority on safe electrical wiring Federal state and local governments use NEC standards to establish their own laws ordinances and codes on wiring specifications The NEC classification is published by National Fire Protection Association NFPA 1 Batterymarch Park Quincy MA 02269 9101 Underwriters Laboratories UL Listing An independent research and testing laboratory UL evaluates the performance and capability of electrical wiring and equipment to determine whether they meet certain safety standards when properly used Acceptance is usually indicated by the words UL Approved or UL Listed UL 333 Pfingsten Road Northbrook IL 60062 2096 Building and Electrical Codes B 5 m National Electrical Manufacturers Association NEMA An organization of electrical product manufacturers Members develop consensus standards for cables wiring and electrical components NEMA 1300 North 17th Street Suite 1847 Rosslyn VA 22209 Electronic Industries Association EIA A trade association that develops technical standard
8. are directed to ground ground your distribution racks properly Use a distribution rack grounding kit and a ground conductor that is carried back to earth or to another suitable building ground To order the grounding kit contact your sales representative Space Requirements for the Rack gt Provide enough space in front of and behind the system so that you can service it easily Allow a minimum of 76 cm 30 in between the rack and any wall behind or in front of it Extra room on each side is optional See Figure B 1 Install your distribution rack near an easily accessible power outlet You can power down the system only by removing the power cord from the power source Figure B 1 Recommended Service Access Mechanical Requirements for the Rack Verify that your racks comply with the standards and requirements in your cabling system plan and conform to these conventional standards m In the United States comply with EIA Standard RS 310C Racks Panels and Associated Equipment Distribution Rack Requirements B 3 In countries other than the United States comply with IEC Standard 297 Dimensions of Panels and Racks In addition 3Com recommends that your distribution racks meet these requirements Use an open style 19 inch rack The rack styles shown in Figure B 2 facilitate easy maintenance and provide excellent ventilation Use a rack that has the universal mounting rail hole pa
9. due to export or import procedures When an advance replacement is provided and Customer fails to return the defective product to 3Com within fifteen 15 days after shipment of the replacement 3Com will charge Customer for the replacement product at list price 3Com shall not be responsible for any software firmware information or memory data of Customer contained in stored on or integrated with any products returned to 3Com for repair whether under warranty or not WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND SATISFACTORY QUALITY 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING
10. failed at power up Status SUPER green enabled link OK STACK flashing green disabled link OK 30x DO 6 6 6 gt 66 amp 0 GB Pckt D 6 6 6 6 Stat 13 14 15 16 17 18 19 20 21 22 23 24 Pckt 13 14 15 16 17 18 19 20 21 22 23 24 Stat 25 26 27 28 29 30 31 32 33 34 35 36 Stat Super Stack II Switch 3900 Ethernet Port Status LEDs 4 Green Associated port is active Flashing Green Port active but disabled OFF Port disabled Figure 4 1 System and Port Status LEDs on the SuperStack Il Switch 3900 off link fail Power Fault 25 26 27 28 29 30 31 32 33 34 35 36 Pckt o p Ethernet Port Packet LEDs Yellow Port is passing data Flashing Yellow Port is passing data OFF No data System Checks After the system has successfully completed the power up diagnostics check the items in Table 4 1 to verify that the system is operating correctly If you discover abnormal conditions see Chapter 6 Table 4 1 System Power Up Checklist Check Description System Checks 4 5 Power up error messages Normal LED activity If there is a problem during power up the messages are displayed in the Administration Console connection through the Console port When the power up diagnostics are running the LEDs light in a certain pattern as described in the Power up Diagnostics section After you prope
11. m Hostname ftp 3com com or 192 156 136 12 m Username anonymous m Password lt your Internet e mail address gt A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer 3Com Bulletin Board Service The 3Com BBS contains patches software and drivers for 3Com products This service is available through analog modem or digital modem ISDN 24 hours a day 7 days a week APPENDIX C TECHNICAL SUPPORT Access by Analog Modem To reach the service by modem set your modem to 8 data bits no parity and 1 stop bit Call the telephone number nearest you Country Data Rate Telephone Number Australia Up to 14 400 bps 61 2 9955 2073 Brazil Up to 14 400 bps 55 11 5181 9666 France Up to 14 400bps 33 1 6986 6954 Germany Up to 28 800 bps 4989 62732 188 Hong Kong Up to 14 400 bps 852 2537 5601 Italy Up to 14 400 bps 39 2 27300680 Japan Up to 14 400 bps 81 3 3345 7266 Mexico Up to 28 800 bps 525520 7835 PR of China Up to 14 400 bps 86 10 684 92351 Taiwan R O C Up to 14 400 bps 886 2 377 5840 U K Up to 28 800 bps 44 1442 438278 U S A Up to 28 800 bps 1408 980 8204 Access by Digital Modem ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 56 Kbps To access the 3Com BBS using ISDN use the following number 1 408 654 2703 3ComFacts Automated Fax Service The 3ComFacts automated fax service provides technical articles diagr
12. to the servers You can use one port on the Switch 3900 for in band management as well as for network traffic Network Configuration Sample 1 7 Network Configuration Sample Switched Gigabit Switched 100 Mb server farm desktop systems w m m CEE m A 11m wo om 2 l ct E 36 Port SuperStack II Switch 3900 Figure 1 4 SuperStack Il Switch 3900 Provides Dedicated Fast Ethernet Links This chapter describes how to install your SuperStack Il Switch 3900 on a table top in a free standing stack with other SuperStack Il products or in a distribution rack gt See Appendix B for site requirements m To install the Switch 3900 system on a table top or in a free standing stack read these sections u Before You Begin the next section u Installing the System on a Table Top or in a Free Standing Stack on page 2 2 m To install the Switch 3900 system in a distribution rack read these sections u Before You Begin the next section u Installing the System in a Distribution Rack on page 2 3 INSTALLING THE SYSTEM Before You Begin Before you begin this procedure be sure to m Mlove the Switch 3900 system close to where you plan to install it Install the system near an easily accessible power outlet You can power down the system only by removing the power cord from the power source m Have a No 1 Phil
13. 4 2 To Power the Switch 3900 from the Wall Receptacle 4 2 Power up Diagnostics 4 2 System Diagnostics 4 3 Power LED Activity 4 3 Fault LED Activity 4 3 Ethernet Port Diagnostics 4 3 Packet LED Activity 4 3 Status LED Activity 4 3 System and Port Status LEDs 4 4 System Checks 4 5 Next Step Software Configuration 4 5 QUICK SETUP FOR MANAGEMENT ACCESS About Switch 3900 System Management 5 1 How Do You Want to Manage the System 5 1 Terminal Connection 5 2 Modem Connection 5 2 IP Management Interface 5 2 Initial Management Access 5 2 Setting the Console Port Baud 5 3 Configuring the IP Interface 5 3 TROUBLESHOOTING THE SYSTEM Getting Additional Help 6 1 Diagnosing Problems 6 1 Power Failures 6 1 Abnormal LED Activity 6 1 Cleaning Dirty Fiber Optic Ports and Connectors 6 4 SYSTEM SPECIFICATIONS SITE REQUIREMENTS AND SAFETY CODES General Safety Requirements B 1 Wiring Closet Recommendations B 1 Distribution Rack Requirements B 2 Protective Grounding for the Rack B 2 Space Requirements for the Rack B 2 Mechanical Requirements for the Rack B 3 Building and Electrical Codes B 4 Building Codes B 4 Electrical Codes B 5 TECHNICAL SUPPORT Online Technical Services C 1 World Wide Web Site C 1 3Com FTP Site C 1 3Com Bulletin Board Service C 1 Access by Analog Modem C 2 Access by Digital Modem C 2 3ComFacts Automated Fax Service C 2 Support from Your Network Supplier C 2 Support from 3Com C 3 Returning P
14. BASE SX Module Multimode fiber with paired SC connectors It supports links of up to 260 meters 852 feet over 62 5 micron multimode fiber or up to 525 meters 1722 feet over 50 micron multimode fiber m 1000BASE LX Module Single mode fiber with paired SC connectors It supports links of up to 3 0 kilometers 1 86 miles over 8 micron to 10 micron single mode fiber The modules have the same physical configuration and are installed in the same way For more information about installing and using the optional Gigabit Ethernet modules see the 1000BASE SX 1000BASE LX Gigabit Ethernet Module Installation Guide that is on the Documentation CD and shipped with either module This section describes one way to place the Switch 3900 in your network to alleviate traffic congestion Providing Dedicated Links for Fast Ethernet The rapid deployment of Fast Ethernet has increased bandwidth demand many times over not only by supporting 100 Mb connections on the network but also by placing demands on the servers to manage the traffic coming through those connections Figure 1 4 shows how the Switch 3900 provides direct 100 Mb links to devices on the network through its Fast Ethernet ports and up to three dedicated Gigabit links to your network servers In this sample configuration the Switch 3900 can provide up to 36 clients on your network with a dedicated 100 Mb link and can multiplex the client traffic for Gigabit speed access
15. Before you send a product directly to 3Com for repair you must first obtain a Return Materials Authorization RMA number Products sent to 3Com without RMA numbers will be returned to the sender unopened at the sender s expense To obtain an RMA number call or fax Country Telephone Number Fax Number Asia Pacific Rim Europe South Africa and Middle East 65 543 6342 65 543 6348 011 44 1442 435860 011 44 1442 435718 From the following European countries you may call the toll free numbers select option 2 and then option 2 Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K Latin America U S A and Canada 06 607468 0800 71429 800 17309 0800 113153 0800 917959 0130 821502 00800 12813 1800 553117 177 3103794 1678 79489 0800 0227788 800 11376 0800 3111206 05 05313416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 1 408 326 2927 1 800 876 3266 option 2 1 408 764 6883 1 408 764 7120 INDEX Numbers 10 1 00BASE TX cabling 3 2 connector pin assignments 3 3 1000BASE LX module 3 4 1000BASE SX module 3 4 3Com bulletin board service 3Com BBS C 1 3Com FTP site C 1 3Com URL 1 C 1 3ComFacts fax service C 2 A AC components Redundant Power System 4 1 Uninterruptible Power System 4 1 Administration Console accessing 5 2 configuring IP addresses 5 3
16. LAN switch with m 24or 36 shielded 10 100BASE TX RJ 45 Ethernet ports on the front panel m One fixed Gigabit Ethernet port on the back panel m Two Gigabit Ethernet expansion slots for optional Gigabit Ethernet modules on the back panel CABLING SWITCH 3900 PORTS Fiber Safety Precautions 4 SuperStack II Switch 3900 modules use lasers in their fiber optic ports To ensure your safety when you install or work with these modules comply with the following precautions WARNING The fiber optic lasers used in these modules meet the regulatory requirements for casual exposure to the eye As with any source of bright light however 3Com recommends that you do not look into the laser light source IEC 825 Class 1 Laser Devices are for connection only to Class 7 Laser Devices MMF and SMF fiber optic interfaces use lasers CLASS 1 LASER PRODUCT CHAPTER 3 CABLING SWITCH 3900 PORTS Fast Ethernet Ports Your Switch 3900 has 24 or 36 10 100BASE TX ports with RJ 45 connectors This section contains information on cabling the 10 100BASE TX RJ 45 ports and pin assignments for the RJ 45 connectors Cabling 10 100BASE TX RJ 45 Ports The Switch 3900 system s Ethernet ports are shielded RJ 45 data sockets You can connect shielded or unshielded data cables with shielded or unshielded jacks to these data sockets The Ethernet ports are numbered from 1X to 24X or 1X to 36X depending on your system They are configu
17. THIS GUIDE Introduction 1 Finding Specific Information in This Guide 1 Conventions 2 SuperStack Il Switch 3900 Documentation 3 Paper Documents 3 Documents on CD ROM 4 Related Publications 4 Documentation Comments 4 Year 2000 Compliance 5 SWITCH 3900 SYSTEM AND SETUP OVERVIEW Switch 3900 Intelligent Switch 1 1 System Overview 24 Port Front Panel 1 2 System Overview 36 Port Front Panel 1 3 System Overview Back Panel of Both Models 1 4 System Features and Benefits 1 5 System Management 1 5 Optional Gigabit Ethernet Modules 1 6 Network Configuration Example 1 6 Providing Dedicated Links for Fast Ethernet 1 6 Network Configuration Sample 1 7 INSTALLING THE SYSTEM Before You Begin 2 1 Installing the System on a Table Top or in a Free Standing Stack 2 2 Installing the System in a Distribution Rack 2 3 Preparing the System and Rack 2 3 Mounting the System into a Distribution Rack 2 5 CABLING SWITCH 3900 PORTS Overview of Cabling 3 1 Fiber Safety Precautions 3 1 Fast Ethernet Ports 3 2 Cabling 10 100BASE TX RJ 45 Ports 3 2 10 100BASE TX RJ 45 Connector Pin Assignments 3 3 Gigabit Ethernet Ports 3 4 Cabling Gigabit Ethernet Ports 3 4 Cabling the Console Port 3 5 Console Port Pin Assignments 3 7 SYSTEM POWER UP Power Options 4 1 AC Power Cord 4 1 Optional Advanced Redundant Power System 4 1 Optional Uninterruptible Power System 4 1 PowerUp 4 2 A To Power the Switch 3900 with the RPS
18. ams and troubleshooting instructions on 3Com products 24 hours a day 7 days a week Call 3ComFacts using your Touch Tone telephone 1 408 727 7021 Support from Your Network Supplier If additional assistance is required contact your network supplier Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready m Product model name part number and serial number m A list of system hardware and software including revision levels m Diagnostic error messages m Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier 3Com offers technical telephone support services To find out more about your support options please call the 3Com technical telephone support phone number at the location nearest you When you contact 3Com for assistance have the following information ready m Product model name part number and serial number m Alist of system hardware and software including revision levels m Diagnostic error messages m Details about recen
19. and Connectors Getting Additional Help If you experience system problems that are not addressed in this chapter contact 3Com Technical Support or your service representative Before you call gather the following information and have it available m System serial number m Maintenance agreement or warranty information and the date of purchase m Software revision number a Brief description of the problem You can view some of this information in the Administration Console From the top level menu enter system display For additional information and phone numbers see Appendix C TROUBLESHOOTING THE SYSTEM Diagnosing Problems By observing system diagnostics you can identify and correct problems that might occur when the system powers up Power Failures If the system does not respond when you insert the power cord see the troubleshooting suggestions in Table 6 1 Abnormal LED Activity The Switch 3900 system contains several status LEDs that indicate system or port problems If you see abnormal LED activity see the troubleshooting suggestions in Table 6 2 for system LEDs and Table 6 3 for port LEDs 6 2 CHAPTER 6 TROUBLESHOOTING THE SYSTEM Table 6 1 Troubleshooting Power Failures Symptom Possible Sources of the Problem System does not power up m System is not receiving power m Power supply malfunctioned Table 6 2 Troubleshooting Abnormal System LED Activity LED Status Possible Sources of th
20. art has a ninety 90 day warranty or the remainder of the initial warranty period whichever is longer SOFTWARE 3Com warrants that the software programs licensed from it will perform in substantial conformance to the program specifications therefor for a period of ninety 90 days from the date of purchase from 3Com or its authorized reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided 3Com s sole obligation with respect to this express warranty shall be at 3Com s discretion to refund the purchase price paid by Customer for any defective software products or to replace any defective media with software which substantially conforms to applicable 3Com published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty or representation that its software products will meet Customer s requirements or work in combination with any hardware or applications software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the noncompatibility is caused by a bug or
21. cations A 1 transceiver fiber optic safety precautions 3 1 troubleshooting port LED activity 6 3 power failures 6 2 system checks 4 5 system LED activity 6 2 turning off the system 4 1 B 2 turning on the system 4 1 twisted pair AWG 3 2 impedance 3 2 maximum length 3 2 U Uniform Building Code UBC B 4 uninterruptible power system UPS 4 1 URL 1 C 1 V ventilation air conditioning B 2 wiring closet B 2 W warnings in text defined 2 wiring 3 1 wiring closet recommendations B 1 World Wide Web WWW 1 C 1 Y Year 2000 compliance 5 3Com Corporation LIMITED WARRANTY HARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials under normal use and service for the following lengths of time from the date of purchase from 3Com or its authorized reseller Network Interface Cards Lifetime Other hardware products 1 year unless otherwise specified above Spare parts and spares kits 90 days If a product does not operate as warranted above during the applicable warranty period 3Com shall at its option and expense repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned Any replaced or repaired product or p
22. ces du Reglement sur le mat riel brouilleur du Canada Japan VCCI Class A Compliance TOMBS FREE ARRE VCCI OFM ES VSR ABBA COLE REA CHATS LER HERSCEITLIENSOET COBRE AAA UT SLIBRANSCEMBVET This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions EMC DIRECTIVE COMPLIANCE This equipment was tested and found to conform to the Council Directive 89 336 EEC for electromagnetic compatibility Conformity with this Directive is based upon compliance with the following harmonized standards EN 55022 Limits and Methods of Measurement of Radio Interference EN 50082 1 Electromagnetic Compatibility Generic Immunity Standard Residential Commercial and Light Industry Warning This is a Class A product In a domestic environment this product may cause radio interference in which case you may be required to take adequate measures LOW VOLTAGE DIRECTIVE COMPLIANCE This equipment was tested and found to conform to the Council Directive 72 23 EEC for safety of electrical equipment Conformity with this Directive is based upon compliance with the following harmonized standard EN 60950 Safety of Information Technology Equipment UK GENERAL APPROVAL STATEMENT This equipment is manufac
23. commended Avoid touching any surface after you clean the connectors Pesce SYSTEM SPECIFICATIONS Table A 1 System Specifications for the SuperStack II Switch 3900 Stackable Switch Specifications Physical Dimensions 6 5 cm H x 44 cm W x 30 5 cm D 2 59 inches H x 17 32 inches W x 12 00 inches D Weight 4 1 kg 12 Ibs Environmental Requirements Operating Temperature Operating Humidity Storage Temperature Storage Humidity O to 50 C 32 to 122 F 10 to 90 relative humidity noncondensing 20 to 85 C 4 to 185 F 5 to 95 maximum relative humidity noncondensing Safety Agency Certifications Designed to Comply with UL 1950 CSA 22 2 No 950 TUV EN60950 UK General Approval Statement The SuperStack II Switch 3900 is manufactured to the international Safety Standard EN60950 and is approved in the UK under the General Approval Number NS G 12345 J 100003 for indirect connection to the public telecommunication network IEC 950 Electromagnetic Emissions Agency Certification Meets FCC part 15 Subparagraph J Class A limits and CISPR Class A limits Complies with EMC Council Directive 89 336 EEC Class A limits Heat Dissipation 175 watts maximum 547 BTU hour maximum Power Supply Receptacles AC Line Frequency Input Voltage Options Current Rating 15 ampere service receptacles type N5 15 or NEMA 5 15R United States and Canada only 47
24. covering for your wiring closet Concrete floors accumulate dust carpets can cause static electricity Be sure that the wiring closet floor is flat and level If you are using distribution racks and the floor is not level bolt the racks to the floor to prevent them from tipping over APPENDIX B SITE REQUIREMENTS AND SAFETY CODES Be sure that each wiring closet has a suitable ground Ground all metal racks enclosures boxes and raceways in the closet Use AC power 15 ampere service receptacles type N5 15 or NEMA 5 15R for 120 VAC and the other system specifications shown in Appendix A Be especially sure to meet all system environmental requirements in Appendix A such as ambient temperature and humidity Be sure that the ventilation in the wiring closet is adequate to maintain a temperature below 40 C 104 F Install a reliable air conditioning and ventilation system if you plan to have two or more Switch 3900 systems in a single wiring closet To prevent overheating during nonbusiness hours guard against the ventilation being shut down while a Switch 3900 system remains powered up Distribution Rack Requirements If you plan to mount your SuperStack II Switch 3900 systems in a distribution rack verify that your rack meets the basic mechanical and space requirements described in this section Protective Grounding for the Rack To ensure that voltages induced into wiring by lightning or other disturbances
25. defect in the third party s product YEAR 2000 WARRANTY In addition to the Hardware Products Warranty and Software Products Warranty identified above 3Com warrants that all Heritage 3Com products sold or licensed to Customer on and after January 1 1998 that are date sensitive will continue performing properly with regard to such date data on and after January 1 2000 provided that all other products used by Customer in connection or combination with the 3Com products including hardware software and firmware accurately exchange date data with the 3Com products with the exception of those products identified at 3Com s Web site http www 3com com products yr2000 html as not meeting this standard A product is considered a Heritage 3Com product if it is a member of a product family hat was manufactured by 3Com prior to its merger with US Robotics Corporation This Year 2000 limited warranty does not apply to Heritage US Robotics Corporation products If it appears that any such product does not perform properly with regard to such date data on and after January 1 2000 and Customer notifies 3Com before the ater of April 1 2000 or ninety 90 days after purchase of the product from 3Com or its authorized reseller 3Com shall at its option and expense provide a software update hat would effect the proper performance of such product repair such product deliver o Customer an equivalent product to replace such product or if no
26. e Figure 1 2 Both versions of the Switch 3900 provide m One built in Gigabit Ethernet multimode fiber MMF link 1000BASE SX m Expansion slots on the back panel see Figure 1 3 that can hold one or two of these optional Gigabit Ethernet modules u Model 3C39001 1000BASE SX for multimode fiber MMF u Model 3C39002 1000BASE LX for single mode fiber SMF The cables for all Gigabit Ethernet ports use laser transmission and have SC connectors See Optional Gigabit Ethernet Modules on page 1 6 for more information 1 2 CHAPTER 1 SWITCH 3900 SYSTEM AND SETUP OVERVIEW System Overview 24 Port Front Panel Ethernet Ports System and Port LEDs Provide 24 10 100BASE TX Provide information about RJ 45 Ethernet ports the system and each port RS pn 2 Status SUPER m 10 100 BASE TX N enabled linko E STACK 3 1x 6x 13x 18x 7x 023066068 wm 12 Pckt 0004601009404 2 Stat 806 45 16 17 48 19 20 21 22 23 24 Pet L_ 43 44 45 46 42 18 19 20 21 22 23 24 Stat 12x 19x 24x Super Stack Il Switch 3900 Figure 1 1 Front Panel of the 24 Port SuperStack II Switch 3900 System Overview 36 Port Front Panel 1 3 System Overview 36 Port Front Panel Ethernet Ports System and Port LEDs Provide 36 10 100BASE TX Provide information about RJ 45 Ethernet ports the system and each port f 10 100 BASE TX 1x 6x 13x 18x 25x 30x 7x 12
27. e management tasks that you can perform using it u Marshall T Rose The Simple Book An Introduction to Networking Management Englewood Cliffs NJ Prentice Hall 1996 u Introduction to SNMP Self Study Guide Order from 3Com Part Number 3CS 350A m Telnet documents To manage the Switch 3900 system over a TCP IP network using telnet see the documentation that is supplied with your telnet application Related Publications Depending on how you install and manage your system several related documents can provide helpful information m SNMP Network Manager documents The Switch 3900 uses SNMP Simple Network Management Protocol which can be accessed by a remote network management application 3Com has network management applications for a variety of platforms Contact your supplier for current product information Each network management application includes a guide that explains how to manage your system If you are using network management software from another vendor refer to the sections of the products documentation that describe how to manage SNMP devices m SNMP documents 3Com recommends these books for easy to read descriptions of SNMP Documentation Comments Your suggestions are very important to us They help us make our documentation more useful to you Please send e mail comments about this guide to sdtechpubs_comment st 3Com com Please include the following information when commenti
28. e 2 5 Aligning Bracket and Distribution Rack Holes 2 Have another person hold the system in place Insert the four suitable mounting screws not provided into the designated mounting holes on the bracket Repeat for the other side 3 Verify that the system is level Installing the System in a Distribution Rack 4 Tighten the mounting screws The system is now installed in the distribution rack Figure 2 6 shows two Switch 3900 systems installed in a distribution rack 35 00 0000000 56 66 OMENS 55 5 00 6 565 5 555 000000 000000000 amp Figure 2 6 Two Systems Ins sod alled in a Rack A E MMs so 5 oo 5 00 6 00 0 000 oo 0 006006 00 0 So mm a You are now ready to cable the system For cabling instructions see Chapter 3 ete e e gt This chapter describes how to cable your SuperStack II Switch 3900 system for connection to the network It gives an overview of module cabling and describes how to cable m Fast Ethernet ports m Gigabit Ethernet ports m System console port When all your Ethernet Gigabit Ethernet and system network connections are complete see Chapter 4 If you are staging the system you do not need to connect it to the network at this point See Chapter 4 to start your system before you cable it Overview of Cabling The Switch 3900 system is a fixed configuration
29. e Problem Steps to Take 1 Verify that the building s power outlet has power 2 Check that the power cord is firmly plugged into the system and either the building s power outlet the redundant power system or the uninterruptible power system 3 If you are using an RPS or a UPS check that it is firmly plugged into the building s power outlet 4 Try another power cable 5 If the system still does not operate contact 3Com Technical Support or your service representative Steps to Take Fault LED blinks yellow Diagnostic software is not running 1 Check the Administration Console display 2 Call 3Com Technical Support or your service representative Power LED does not light System has failed 1 Shut down the system by disconnecting the power plug 2 Call 3Com Technical Support or your service representative Table 6 3 Troubleshooting Abnormal Port LED Activity LED Status Possible Sources of the Problem Diagnosing Problems 6 3 Steps to Take Pckt LED does not light Software error Check the Administration Console display Stat LED does not light System does not recognize a connection to the port m Cable is not fully attached to the port u Port cable is faulty m Fiber optic ports or connectors are dirty 1 Verify that all cables are firmly plugged into both the system s affected port and the attached device 2 Test for faulty cables 3 Clean the fiber optic ports and con
30. ectly to a wall receptacle with the AC power cord that is shipped with the system See Power Up for details Optional Advanced Redundant Power System To protect against internal power supply failures you can connect a 3Com Advanced Redundant Power System Type 2 RPS to the Switch 3900 system The RPS connector is located on the rear panel CAUTION Connect only a 3Com Advanced A Redundant Power System Type 2 to this connector using the external Type 2 Y cable that is shipped with the RPS For details follow the installation instructions and safety precautions that are shipped with the redundant power system Optional Uninterruptible Power System To protect against external power interruption from brownouts blackouts surges and spikes connect an uninterruptible power system UPS to the Switch 3900 system Connect only a 3Com Uninterruptible Power System Use the appropriate UPS for your region m United States m European International m Japan To install the UPS follow the instructions and safety precautions that are shipped with the UPS CHAPTER 4 SYSTEM POWER UP Power Up gt This section provides instructions on how to set up and plug in your system See Chapter 3 and Chapter 5 for information about cabling and configuring the Console port To view error messages while the system runs power up diagnostics connect a terminal a workstation or a PC with terminal emulation to the system s Con
31. ed Ferree PEA 6 TX Transmit Ix 12x 19x 24x 7 Not used 8 Not used Port 7 Male RJ 45 connector 10 100BASE TX cable Figure 3 1 Cabling a 10 100BASE TX RJ 45 Port 3 4 CHAPTER 3 CABLING SWITCH 3900 PORTS Follow these guidelines when cabling SC connectors a Verify that the length of the fiber cable from the system to any location does not exceed these recommended distances m Use 1000BASE LX over 8 micron to 10 micron SMF fiber for distances of up to 3 kilometers 1 86 miles a Use 1000BASE SX over 62 5 micron MMF fiber for distances of up to 260 meters 852 feet u Use 1000BASE SX over 50 micron MMF fiber for distances of up to 525 meters 1722 feet Gigabit Ethernet Ports The back panel of the Switch 3900 has one fixed Gigabit Ethernet port and slots for two optional Gigabit Ethernet modules Cabling Gigabit Ethernet Ports Both versions of the Switch 3900 24 port and 36 port have m One fixed port designated for 1000BASE SX multimode fiber MMF cable with paired SC connectors m Each Gigabit Ethernet fiber cable terminates in a optional Gigabit Ethernet modules Each slot pair of SC connectors The 1000BASE LX cable supports either the 1000BASE LX module SMF or connectors are blue the 1000BASE SX cable the 1000BASE SX module MMP connectors are black The connectors are made so that you can only insert them correctly m Two expansion slots on the back panel to hold m Keep the port
32. efined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this User Guide EMISSIONS COMPLIANCE STATEMENTS FOR CLASS A PRODUCTS United States Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide responsible protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Canada Emissions Requirements This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigen
33. ery FETT FFFFFF E w m r Figure 2 1 Stacking the Switch 3900 Installing the System in a Distribution Rack gt You can mount the system into a 19 inch distribution rack This section describes how to prepare the system and distribution rack for installation and how to mount the system in the rack Install your distribution rack near an easily accessible power outlet You can power down the system only by removing the power cord from the power source Preparing the System and Rack To prepare the system and distribution rack for installing the Switch 3900 system 1 See Appendix B for distribution rack requirements 2 Attach the mounting brackets to the left and right sides of the system using the M4 x 10 mounting bracket screws See Figure 2 2 Installing the System in a Distribution Rack 2 3 M4 x 8 mounting screws Distribution rack mounting bracket Switch 3900 Figure 2 2 Installing System Mounting Brackets 3 Locate the top of a universal mounting hole pattern on either mounting rail of the distribution rack In this pattern the spacing between holes is 1 4 inch inch inch and inch 2 4 CHAPTER 2 INSTALLING THE SYSTEM To find the top of the pattern locate the midpoint Figure 2 4 illustrates the positions of two Switch between any two holes that are spaced inch apart 3900s one attached to holes 1 and
34. face These instructions include information on how to define an IP interface through which you can manage your Switch 3900 system An IP interface contains the following parameters m IP address This address which is specific to your network is used to manage the system The IP address defines both the number of the network to which the interface is attached and its host number on that network m Subnet mask This 32 bit number uses the same format and representation as an IP address The subnet mask determines which bits in the IP address are interpreted as the network number as the subnet number and as the host number Each IP address bit that corresponds to a 1 in the subnet mask is in the network and subnet part of the address Each IP address bit that corresponds to a O is in the host part of the IP address To set the IP interface parameters From the top level of the Administration Console enter ip interface define Enter the IP address of the interface Enter the subnetwork mask of the subnet to which the interface is to be connected Enter the interface type as vran For more detailed instructions on assigning interface parameters see the SuperStack Il Switch 3900 and 9300 Administration Guide This chapter explains how to troubleshoot certain problems with the SuperStack II Switch 3900 system It covers m Getting Additional Help m Diagnosing Problems m Cleaning Dirty Fiber Optic Ports
35. he information that they provide are shown in Figure 4 1 To view messages that are displayed during power up diagnostics connect a terminal workstation or PC that has terminal emulation to the system s Console port System Diagnostics This section describes the LEDs that provide information about the system as a whole Power LED Activity m Green The system is powered on the system is running or has run diagnostics m No Light The system has no power no diagnostics are running Fault LED Activity m No Light System diagnostics have been successfully completed and the system is operational u Solid or Blinking Yellow The system has failed diagnostics or some other operational error has occurred See Chapter 6 for troubleshooting information Power up Diagnostics 4 3 Ethernet Port Diagnostics This section summarizes the information displayed by the port LEDs Packet LED Activity m No Light Data is not passing through the port m Blinking Yellow Data is passing through the port m Yellow Data is passing through the port Status LED Activity m No Light The port is off line m Blinking Green The port is online but disabled m Green The port is online and enabled See Chapter 6 for troubleshooting information 4 4 CHAPTER 4 SYSTEM POWER UP System and Port Status LEDs Power 4 Green System powered on gt Fault Solid or Blinking Yellow System
36. k trunking for Gigabit Ethernet and Fast Ethernet links You can choose the performance level of links between switches even scaling beyond one Gigabit m IGMP Snooping The Switch 3900 conserves the network bandwidth that is consumed by audio and video applications by keeping IP multicast traffic isolated to specific ports System Features and Benefits 1 5 m Trunking links Spanning Tree and Advanced Redundant Power Supply RPS support The Switch 3900 protects against cable and equipment failures with Spanning Tree Protocol and trunking links The optional RPS protects against power interruptions for fault tolerant networks Manageability The Switch 3900 provides full support for VLANs Fast IP and RMON Version 1 as well as a roving analysis port through SNMP management System Management Switch 3900 systems include integrated management to provide fault tolerance and maximum network availability This management is accessible in two ways m Switch 3900 Administration Console m Standard network managers based on SNMP such as 3Com s Transcendware Sun s SunNet Manager HP OpenView and IBM s NetView AIX applications 1 6 CHAPTER 1 SWITCH 3900 SYSTEM AND SETUP OVERVIEW Optional Gigabit Ethernet Modules Network Configuration Example The Switch 3900 back panel has two expansion slots that can hold optional Gigabit Ethernet modules These modules are available in the following configurations m 1000
37. keys simultaneously the key names are linked with a plus sign Example Press Ctrl Alt Del Words in italics Italics are used to m Emphasize a point m Denote a new term at the place where it is defined in the text m Identify menu names menu commands and software button names Examples From the Help menu select Contents Click OK SuperStack Il Switch 3900 Documentation The following documents comprise the SuperStack II Switch 3900 documentation set Documents are shipped with your system in one of two forms m Paper documents that are shipped with your system or with optional components They are listed in the next section SuperStack II 3900 and 9300 Documentation CD with online versions of the paper documents To order a paper copy of a document that you see on the compact disc or to order additional compact discs contact your sales representative Paper Documents These documents are shipped with your SuperStack II Switch 3900 system SuperStack Il Switch 3900 and 9300 Unpacking Instructions How to unpack your Switch 3900 system Also an inventory list of items that are shipped with your system SuperStack Il Switch 3900 and 9300 Software Installation and Release Notes All of the new features system issues known problems and software corrections for the software release It also describes any changes to the Switch 3900 system s documentation m SuperStack Il Switch 3900 and
38. lator TIP For more details see the documentation that is shipped with your terminal emulation program Modem Connection You can manage the Administration Console using a modem by establishing a connection between your current Console session and the Console port When you configure the external modem from the Administration Console menu system the Console appears to be directly connected to the external modem See the SuperStack Il 3900 and 9300 Administration Guide for more information Use the Console port for either a terminal connection or a modem connection IP Management Interface An IP management interface is the connection between the Switch 3900 system and a subnetwork It allows you to manage the system through any of the Ethernet ports With an IP interface you can use the rlogin or telnet commands to access the Administration Console using TCP IP from a host computer You can also use the IP interface to manage the system with an external management application Initial Management Access The first time that you access your system you connect through the Console port using a terminal These are the default settings for this port 9600 baud 8 bits 1 stop bit No parity When you first access the Administration Console using the Console port you see this prompt Select access level read write administer 1 At the prompt enter administer 2 At the password prompt press Return The Administration Con
39. lips screwdriver available m Have the system mounting kit available See Table 2 1 Table 2 1 Switch 3900 System Mounting Qty Item To use in 4 Rubber feet Stacking the system on a self adhesive table or in a stack 2 Mounting brackets Installing the system in a distribution rack 6 M4 x 10 pan head Installing the distribution rack screws brackets CHAPTER 2 INSTALLING THE SYSTEM Installing the System on a Table Top or in a Free Standing Stack RB WN ui A To install the Switch 3900 system on a table top or in a free standing stack follow these instructions See Appendix B for site requirements Turn the system on its side Remove the protective covering from the rubber feet Place one rubber foot in each marked area at the four corners of the unit Turn the system onto its feet Verify that the air intake vents and fan exhaust vents at the sides of the system are not blocked To install the system into a free standing stack place the system on top of another Be sure that the rubber feet of the upper unit fit securely in the recesses in the top of the lower unit See Figure 2 1 CAUTION Stack no more than eight SuperStack Il systems in a single free standing stack You are now ready to cable your system For instructions see Chapter 3 Place the feet of one system into the mounting recesses of the system below it PPP AAA AAA E Pe
40. ms on page 6 1 Appendix A System Specifications Appendix B Site Requirements and Safety Codes Appendix C Technical Support Conventions Table 1 and Table 2 list conventions that are used throughout this guide Table 1 Notice Icons Icon Type Description Information Information that describes important Note features or instructions 1 Caution 5 Warning Information that alerts you to potential loss of data or damage to an application system or device Information that alerts you to potential personal injury Table 2 Text Conventions Convention Description Screen This typeface represents information as it displays appears on the screen Commands The word command means that you must enter the command exactly as shown and then press Return or Enter Commands appear in bold Example To update the system software enter the following command system softwareUpdate This guide always gives the full form of a command in uppercase and lowercase letters However you can abbreviate commands by entering the fewest letters in each command that identify a unique command Commands are not case sensitive The words enter and type When you see the word enter in this guide you must type something and then press Return or Enter Do not press Return or Enter when an instruction simply says type Keyboard key names If you must press two or more
41. ne of the foregoing is easible refund to Customer the purchase price paid for such product Any software update or replaced or repaired product will carry a Year 2000 Warranty or ninety 90 days or until April 1 2000 whichever is later OBTAINING WARRANTY SERVICE Customer must contact 3Com s Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase may be required Products returned to 3Com s Corporate Service Center must be preauthorized by 3Com with a Return Material Authorization RMA number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after receipt of the defective product by 3Com Dead or Defective on Arrival In the event a product completely fails to function or exhibits a defect in materials or workmanship within the first forty eight 48 hours of installation but no later than thirty 30 days after the date of purchase and this is verified by 3Com it will be considered dead or defective on arrival DOA and a replacement shall be provided by advance replacement The replacement product will normally be shipped not later than three 3 business days after 3Com s verification of the DOA product but may be delayed
42. nectors See next section When the problem is corrected the LED lights green If the LED still does not light contact 3Com Technical Support or your service representative CHAPTER 6 TROUBLESHOOTING THE SYSTEM Cleaning Dirty Fiber Optic Ports and Connectors 4 Fiber optic transcelvers are sensitive optical devices Handle them carefully If dirt collects on a fiber optic lens the associated LED may not light You may also notice degradation in port performance indicated by an increase in the Link Error Rate LER count on a port To prevent dust from collecting on the fiber optic lens keep the dust covers on the ports at all times when they are not in use WARNING Follow all safety precautions in Chapter 3 when working with fiber optic components gt To clean a fiber optic lens take these steps Remove any accumulated dust or debris from the port or connector by blowing across all surfaces with a canned air duster Compressed gas is recommended such as Chemtronics Ultrajet or the Triangle Tool Group s Liqui Tool Dust A Way Do not use commercial compressed air or house air because of the risk of oil contamination Reconnect the cable to the port to check whether dusting has corrected the problem Gently wipe the ports with a lint free nonabrasive nonadhesive swab Microswabs by Texwipe are recommended Gently wipe the connectors with a lint free nonabrasive wipe or pad Texwipe pads are re
43. ng m Document title m Document part number found on front or back page of document m Page number if appropriate Example SuperStack Il Switch 3900 Getting Started Guide Part Number 10005622 Page 2 5 chapter 2 page 5 Year 2000 Compliance For information on Year 2000 compliance and 3Com products visit the 3Com Year 2000 Web page http www 3com com products yr2000 html This chapter contains m An overview of 3Com SuperStack II Switch 3900 and how it provides solutions for your network m A description of the major features and components of the system m A network configuration example Switch 3900 Intelligent Switch The Switch 3900 is the ideal product for network managers who want to migrate from existing switched 10 Mb networks to switched 100 Mb or who need to deliver faster access to servers The Switch 3900 provides superior workgroup and departmental switching performance with the added flexibility of multiple Gigabit Ethernet links and server connections The SuperStack Il Switch 3900 family delivers full line rate nonblocking switching between 10 100 Mb links and 1000 Mb Gigabit Ethernet links SWITCH 3900 SYSTEM AND SETUP OVERVIEW The Switch 3900 family consists of two models m 3C39024 The 24 port 10 100BASE TX switch with up to three Gigabit Ethernet links See Figure 1 1 m 3C39036 The 36 port 10 100BASE TX switch with up to three Gigabit Ethernet links Se
44. ork protocol For more detailed information see the SuperStack Il Switch 3900 and 9300 Administration Guide For more complete network management access the system with an external SNMP based management application such as 3Com s Transcend Enterprise Manager for UNIX or Windows or another network management application MANAGEMENT ACCESS How Do You Want to Manage the System You can manage your system locally through a terminal connection or through the network with an IP connection Table 5 1 describes the access mechanisms Table 5 1 Management Access Mechanisms Access Mechanism Allows you to Using Terminal Connect directly to the Console port Administration Console and stay attached across system reboots Modem Connect remotely to the Console port Administration Console IP Access the Administration One of the Ethernet Console with the rlogin or telnet commands Or use an external SNMP management application to communicate with the Switch 3900 SNMP agent ports assigned to an IP interface These mechanisms are described more fully in the next sections 5 2 CHAPTER 5 QUICK SETUP FOR MANAGEMENT ACCESS Terminal Connection Direct access through the Console port is often preferred because it allows you to remain on the system during system boots A Macintosh or PC attachment can use any terminal emulation program for connecting to the Console port A workstation attachment under UNIX can use the emu
45. red as MDI X for direct connection to a workstation or other data terminal equipment DTE using straight through twisted pair wiring To connect a Switch 3900 system to a 10 100BASE TX repeater or switch use a crossover cable or set the port on the connected device to MDI and use a straight through cable Follow these guidelines when you cable 10 1 00BASE TX connectors m Use two twisted pair wires for each link m Use twisted pair wire that is 22 26 AWG 0 5 millimeter in diameter m Use twisted pair wire with an impedance of between 85 and 115 Ohms a Verify that the length of the twisted pair link from the system to any potential workstation location is 100 meters 328 feet or less To cable a 10 100BASE TX RJ 45 port Remove the dust cover and save it for future use Plug the male RJ 45 connector on the 10 100BASE TX cable into the selected port until it clicks into place Attach the other end of the cable to an MDI port on a workstation repeater or concentrator Repeat steps 2 and 3 for the remaining ports Fast Ethernet Ports 3 3 Figure 3 1 shows the cabling of a 10 100BASE TX 10 100BASE TX RJ 45 Connector Pin Assignments RJ 45 port Table 3 1 provides the pin assignments for the RJ 45 connectors Table 3 1 10 100 BASE TX RJ 45 Pin Assignments Pin No Signal Description 1 RX Receive 2 RX Receive EiS 3 TX Transmit A 6x 1 18x 4 Not used hth hehe 5 Not us
46. ritten warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods 3Com Corporation 5400 Bayfront Plaza Santa Clara CA 95052 8145 408 764 5000
47. rly cable the system and the system successfully completes the power up diagnostics look for the following normal LED activity System Power LED Green Fault LED Not lit Each port Pckt status LED Yellow Stat status LED Green If an LED does not light or shows a color different from the one indicated here see Chapter 6 for information about the cause of the problem Next Step Software Configuration Your Switch 3900 system is shipped from the factory with the software installed and IEEE 802 1d bridging disabled To configure your system for your particular networking environment including customized filtering and setting up SNMP you must first establish management access See Chapter 5 eee e je e 5 QUICK SETUP FOR This chapter provides easy instructions for configuring the SuperStack Il Switch 3900 system for management access After you decide how you want to manage your system follow the configuration instructions for your preferred type of management access About Switch 3900 System Management To configure and manage your Switch 3900 system you can use one of several applications m Switch 3900 Administration Console m Other SNMP based network management applications The Switch 3900 Administration Console is a character oriented menu driven user interface for administering the system You can access the Administration Console in band using the network ports through the IP netw
48. rminal Figure 3 3 shows the cabling of the Console port You can also access the system remotely through any Ethernet port using telnet See the SuperStack II Switch 3900 and 9300 Administration Guide gt To use the Administration Console to configure the system for management access through the Console port see Chapter 5 DB 9 connector Serial cable Figure 3 3 Cabling the Console Port Console Port Pin Assignments Table 3 2 shows the DB 9 pin assignments for the Console port Table 3 2 Console Port DB 9 Pin Assignments Pin No Signal Description 1 DCD Data Carrier Detect 2 RDA Received Data 3 TD Transmitted Data 4 DTR Data Terminal Ready 5 GND Signal Ground 6 DSR Data Set Ready 7 RTS Request To Send 8 CTS Clear To Send 9 Not used Cabling the Console Port 3 7 SYSTEM POWER UP This chapter contains Power Options for the SuperStack II Switch 3900 system m Power Up instructions the Switch 3900 system m A description of Power up Diagnostics m Alist of System Checks after power up For information on troubleshooting the system during power up see Chapter 6 Power Options gt You have three options for how to power up your Switch 3900 system Place the system near a power receptacle You can power down the system only by removing the power cord from the power source AC Power Cord You can connect the system dir
49. roducts for Repair C 4 INDEX 3COM CORPORATION LIMITED WARRANTY ABOUT THIS GUIDE Introduction Your SuperStack Il Switch 3900 Getting Started Guide provides all the information that you need to set up your SuperStack II Switch 3900 system and get it operating in your network This guide provides an overview of your system and step by step procedures for planning your configuration installing your system cabling powering up configuring and troubleshooting When you are ready to configure your SuperStack Il Switch 3900 system see the Administration Guide on the Documentation CD If the information in the Software Installation and Release Notes that are shipped with your Switch 3900 system differs from the information in this guide follow the instructions in the Release Notes This guide is intended for the system or network administrator who is responsible for installing and managing network hardware It assumes that you have a working knowledge of local area network LAN operations but it does not assume prior knowledge of 3Com s Switch 3900 high performance networking equipment Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format PDF or HTML on the 3Com World Wide Web site http www 3com com Finding Specific Information in This Guide This table shows where to find specific information For information on Turn to Best ways to use the Switch 3900
50. s a Wiring Closet Recommendations a Distribution Rack Requirements if you mount one or more Switch 3900 systems in a distribution rack m Building and Electrical Codes General Safety Requirements For safe operation your site must meet these general safety requirements m All environmental requirements listed in Appendix A and in Wiring Closet Recommendations Pay special attention to temperature and humidity a All building and electrical codes for your city and country See relevant Building and Electrical Codes for more information m All grounding requirements listed in Wiring Closet Recommendations and Distribution Rack Requirements SITE REQUIREMENTS AND SAFETY CODES Wiring Closet Recommendations The cabling system plan at your facility probably covers most wiring closet concerns 3Com also recommends that you check these items Verify that your wiring closet meets all of the requirements in your facility cabling plan Verify that your wiring closet and your facility meet all state local and country building and wiring codes Be sure that your system is easily accessible for installation and service Provide adequate overhead lighting for easy maintenance Be sure that all wiring closet doors have locks to prevent unauthorized access Assign wiring closet identification numbers using architectural location codes or some type of floor grid matrix Select a vinyl floor
51. s disseminates marketing data and maintains contact with government agencies in matters relating to electronics and related industries EIA 2500 Wilson Boulevard Arlington VA 22201 TECHNICAL SUPPORT C eect 3Com provides easy access to technical support information through a variety of services This appendix describes these services Information contained in this appendix is correct at time of publication For the very latest 3Com recommends that you access the 3Com Corporation World Wide Web site Online Technical Services 3Com offers worldwide product support 24 hours a day 7 days a week through the following online systems m World Wide Web site m 3Com FTP site m 3Com Bulletin Board Service 3Com BBS m 3ComFacts automated fax service World Wide Web Site Access the latest networking information on the 3Com Corporation World Wide Web site by entering the URL into your Internet browser http www 3com com This service provides access to online support information such as technical documentation and software library as well as support options ranging from technical education to maintenance and professional services 3Com FTP Site gt Download drivers patches MIBS and software across the Internet from the 3Com public FTP site This service is available 24 hours a day 7 days a week To connect to the 3Com FTP site enter the following information into your FTP client
52. s and connectors free of dust Keep dust covers over each empty port See also Cleaning Dirty Fiber Optic Ports and Connectors on page 6 4 for details To cable a Gigabit Ethernet SC port 1 Remove the dust covers and save them for future use 2 Attach one male connector of the SC cable connector pair to the right side of one of the Gigabit Ethernet ports on the back panel 3 Attach the remaining connector of the pair to the left side of the same Gigabit Ethernet port 4 Tocable another Gigabit Ethernet port repeat steps 1 through 3 Figure 3 2 shows the Gigabit Ethernet cabling o SC connector Fiber cables Figure 3 2 Cabling the Fixed Gigabit Ethernet Port Cabling the Console Port 3 5 Cabling the Console Port The Console port on the back panel provides local or remote administration For Local Administration The Console port provides a DB 9 connection to a local terminal or workstation that runs a terminal emulation program and acts as the Console For Remote Administration The Console port provides a DB 9 connection for an external modem which you can use to connect your current Administration Console session to a modem 3 6 CHAPTER 3 CABLING SWITCH 3900 PORTS To cable the Console port 1 Attach the female DB 9 cable connector to the Console ports male connector and tighten the retaining screws 2 Attach the other end of the DB 9 cable to your te
53. sole port To Power the Switch 3900 with the RPS A To install the Advanced Redundant Power Supply RPS Type 2 follow the installation instructions that are shipped with the RPS and its cable CAUTION To prevent damage to the 3900 system and the power supply plug the AC power cord into the Switch 3900 before you plug it into the redundant power system To Power the Switch 3900 from the Wall Receptacle To get your Switch 3900 powered up and ready to operate follow these steps Verify that the power outlet is near the system and easily accessible You can turn the system off only by removing the power cord from the power source Plug the power cord into the system Plug the other end of the power cord into the power outlet The LEDs provide information while the system runs power up diagnostics Power up Diagnostics The Switch 3900 system runs diagnostic software at power up This software verifies that the system works before you add it to the network If any component fails during power up diagnostics the system either fails to power up or keeps faulty ports off line To verify if any ports have failed diagnostics look at the system configuration display in the Switch 3900 Administration Console See Chapter 4 of the SuperStack Il Switch 3900 and 9300 Administration Guide During power up the system status LEDs provide information on components in the Switch 3900 system The system and port status LEDs and t
54. sole top level menu appears Menu options system Administer system level functions ethernet Administer Ethernet ports bridge Administer bridging ip Administer IP snmp Administer SNMP seript Run a script of console commands logout Logout of the Administration Console Type for help Select a menu option Use this menu to change the Console port baud setting for the terminal or to configure your system for another management access mechanism Setting the Console Port Baud To change the baud setting of the Console port From the top level of the Administration Console at the Select menu option prompt enter system At the system menu enter consoleSpeed At the prompt enter the baud setting for the Console port The system supports these baud settings 19200 9600 4800 2400 and 1200 The system changes the settings and displays this message Changing the baud rate may cause a loss of communication since you are currently connected via the serial port Are you sure you want to change the baud rate y n Enter y for yes or n for no at the prompt If you enter y the baud setting is changed immediately and you lose the ability to communicate on the Console port until you adjust the baud setting of your terminal or terminal emulator to match If you enter n the baud setting does not change and you return to the previous menu Configuring the IP Interface 5 3 Configuring the IP Inter
55. system The front and back panels Site requirements and other issues to consider before installing your Switch 3900 system Installing the system on a table or in a distribution rack Cabling rules and pin assignments m Fast Ethernet ports m Gigabit Ethernet ports m Console port Checking system power up diagnostics and LEDs System Features and Benefits on page 1 5 System Overview 24 Port Front Panel starting on page 1 2 General Safety Requirements on page B 1 Installing the System on a Table Top or in a Free Standing Stack starting on page 2 2 and Installing the System in a Distribution Rack on page 2 3 Fast Ethernet Ports on page 3 2 Gigabit Ethernet Ports on page 3 4 Cabling the Console Port on page 3 5 and Console Port Pin Assignments on page 3 7 Power Up on page 4 2 continued For information on Turn to Deciding how to manage your system Setting the Console port baud Configuring the IP management interface Troubleshooting hardware and software problems Complying with environmental and compliance specifications Checking your site for environmental and safety considerations Getting help from your network supplier or 3Com How Do You Want to Manage the System on page 5 1 Setting the Console Port Baud on page 5 3 Configuring the IP Interface on page 5 3 Diagnosing Proble
56. t configuration changes if applicable Below is a list of worldwide technical telephone support numbers Support from 3Com C 3 Country Telephone Number Asia Pacific Rim Australia 1 800 678 515 China From anywhere in China 86 21 6350 1590 From Shanghai 10 800 3656 Hong Kong 800 933 486 India 61 2 9937 5085 Indonesia 001 800 61 009 Japan 0031 61 6439 Malaysia 1800 801 777 New Zealand 0800 446 398 Country Telephone Number Singapore 800 6161 463 S Korea From anywhere in S Korea 82 2 3455 6455 From Seoul 00798 611 2230 Taiwan 0080 611 261 Thailand 001 800 611 2000 Pakistan 61 2 9937 5085 Philippines 1235 61 266 2602 Europe From anywhere in Europe call 31 0 30 6029900 phone 31 0 30 6029999 fax From the following European countries you may use the toll free numbers continued Austria 06 607468 Belgium 0800 71429 Denmark 800 17309 Finland 0800 113153 France 0800 917959 Germany 0130 821502 Hungary 00800 12813 Ireland 1 800 553117 Israel 177 3103794 Italy 1678 79489 Netherlands 0800 0227788 Norway 800 11376 Poland 0800 3111206 Portugal 05 05313416 South Africa 0800 995014 Spain 900 983125 Sweden 020 795482 Switzerland 0800 55 3072 U K 0800 966197 Latin America Argentina 541 312 3266 Brazil 55 11 523 2725 ext 422 Colombia 571 629 4847 Mexico 01 800 849 2273 North America 1 800 NET 3Com 1 800 638 3266 APPENDIX C TECHNICAL SUPPORT Returning Products for Repair
57. to 63 Hz 100 to 240 VAC 1 3 amperes at 120 volts A 2 APPENDIX A SYSTEM SPECIFICATIONS Table A 2 Standards Suppor ed by the SuperStack II Switch 3900 Standard Type RFC Supported SNMP m SNMP protocol RFC 1157 m MIB II RFC 1213 m Ethernet MIB RFC 1284 u Bridge MIB RFC 1286 Software tftp RFC 959 Installation Terminal Emulation Protocols Used for Administration telnet RFC 854 rlogin RFC 1282 UDP RFC 768 IP RFC 791 ICMP RFC 792 TCP RFC 793 ARP RFC 826 Table A 3 LED Indicators on the SuperStack II Switch 3900 LED Type Description System LEDs m Power Green System is on Off System is receiving no power m Fault Off System is operational Solid or Blinking Yellow System failed diagnostics or some other operational failure has occurred Port LEDs m Stat m Pckt Off Port is off line Blinking Green Port is online but disabled Green Port is online and enabled Off Port is off line Blinking Yellow Port is passing data Yellow Port is passing data ete e e You took careful steps to plan and prepare your site for new or additional SuperStack Il Switch 3900 stackable switch systems For your reference this appendix summarizes the criteria that your site should meet for the Switch 3900 to operate safely and effectively The topics covered in this appendix m General Safety Requirement
58. ttern identified in IEC Standard 297 See Figure 2 3 for a description of the universal mounting hole pattern Use a rack that is made of steel Install equipment in the lower half of the distribution rack to avoid making it top heavy Use a rack that supports approximately 272 kg 600 Ib Use a rack that has adequate electrical grounding for instance with a distribution rack grounding kit Verify that the floor under the rack is level within 5 mm 346 in Use a floor leveling cement compound or bolt the racks to the floor Attach the rack to the wiring closet floor with 9 5 mm in lag screws or equivalent hardware Brace open distribution racks if the channel thickness is less than 6 4 mm 4 in APPENDIX B SITE REQUIREMENTS AND SAFETY CODES Figure B 2 Recommended Rack Styles Building and Electrical Codes Follow all appropriate building codes and authorities on electrical codes when planning your site and installing your cable for the Switch 3900 system Specific building and electrical codes vary depending on your location The following lists are provided as resources to help you to find additional information Building Codes Major building codes m Uniform Building Code International Conference of Building Officials ICBO 5360 South Workman Mill Road Whittier CA 90601 2298 m BOCA Basic Building Code Building Officials
59. tured to the international Safety Standard EN60950 and is approved in the UK under the General Approval Number NS G 12345 100003 for indirect connection to the public elecommunication network AUSTRALIAN EMC FRAMEWORKS COMPLIANCE This product conforms to the EMC Frameworks and meets the Class A limits of AS3548 TRADEMARKS Unless otherwise indicated 3Com registered trademarks are registered in he United States and may or may not be registered in other countries 3Com the 3Com logo SuperStack and Transcend are registered rademarks of 3Com Corporation 3ComFacts is a service mark of 3Com Corporation BM and NetView AIX are registered trademarks of International Business Machines Corporation Apple AppleTalk and Macintosh are trademarks of Apple Computer Inc Ultrajet is a trademark of Chemtronics CompuServe is a registered trademark of CompuServe Inc MS DOS and Windows are registered trademarks of Microsoft Corporation HP and OpenView are registered trademarks of Hewlett Packard Co SunNet Manager SunOS and OpenWindows are trademarks of Sun Microsystems Inc Microswabs and Texwipe are registered trademarks of Texwipe Liqui Tool is a trademark of Triangle Tool Group UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company All other company and product names may be trademarks of the respective companies with which they are associated CONTENTS ABOUT
60. we SuperStack II Switch 3900 Sein Getting Started Guide http www 3com com Part No 10005622 Published April 1998 3Com Corporation m 5400 Bayfront Plaza m Santa Clara California m 95052 8145 Copyright 1998 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as d
61. x 19x 24x 31x 36x 25 26 27 28 29 30 31 32 33 34 35 36 Stat Super Stack Il Switch 3900 Figure 1 2 Front Panel of the 36 Port SuperStack Il Switch 3900 1 4 CHAPTER 1 SWITCH 3900 SYSTEM AND SETUP OVERVIEW System Overview Back Panel of Both Models Optional Gigabit Ethernet Slots Fixed Gigabit Ethernet Port Allow you to add additional Provides a 1000BASE SX link Gigabit Ethernet modules RPS Connector Gigabit Ethernet Port LEDs Connects to the Optional Provide information on the Redundant Power System port status and activity Power Receptacle Console Port Allows you to connect a workstation or modem to the Switch 3900 system for management access Figure 1 3 Back Panel of the 24 Port and 36 Port SuperStack Il Switch 3900 System Features and Benefits The Switch 3900 is part of 3Com s SuperStack family To combine diverse technologies as your network grows install the Switch 3900 in a SuperStack network Some key features of the SuperStack II Switch 3900 system m High density Gigabit Ethernet and Fast Ethernet configurations The Switch 3900 has 24 or 36 Fast Ethernet ports and up to three Gigabit Ethernet links m Autonegotiation support The Switch 3900 supports 10BASE T 100BASE TX and full duplex and half duplex autonegotiation on all front panel ports m Multiple lin

3Com 09-1632-000 Universal Remote User Manual

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