Multitech FF200 User guide
Contents
1. Send Fax Preview Fax Cancel 2 While the fax is being sent to the second party the client user realizes that there is something wrong with the fax She brings up the FaxFinder Fax Client Software screen opens the File menu and selects Pause Scheduler FaxFinder Fax Client Software Edit Help Send Fax Options idle Exit 63 3 sending fax sending page 1 Pikhop Andropoy Taxi Service Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 82 Chapter 6 FaxFinder Client Software Operation At that point the FaxFinder will complete the fax in progress that is being sent to the second recipient However the fax to the third recipient is still listed as Pending in the Pending Faxes tab of the FaxFinder Fax Client Software amp FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book Recipient S CSCCCSS Schecllecd Time Date Manhoy Steele Thu Feb 12 2004 04 46 42 PM The client user can take one of several actions She could click on Pause Scheduler again to cancel that command In that case the pending fax would become active and could not be stopped She could select the fax in the Pending Faxes screen and right click on it to bring up a menu 3 FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book2. Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 126 Chapter 6 FaxFinder Client Software Operation Edit Menu The Undo command also accessible using the keyboard shortcut Ctrl Z and the button reverses the effect of the last command E Template Editor C Docun Insert Menu Template Editor C Documents and Settings File Edit Insert View Settings Field Text Static Text Line Rectangle Ellipse Hilite Filled Object FaxFinder Cover Page Generator Software Menu Command Definitions cont d Command Name Icon Description Insert menu commands Image Use to insert a bmp or tif image into the cover page t template Field Text abl Use to insert an automated field into the cover page OR template The values inserted into automated fields Edit Box come from FaxFinder Address Book FaxFinder Send Fax screen from client user s PC and from the remote fax sender When you create a new Edit Box you must select it and double click on it to make the Item ID screen appear It is in the Item ID screen that you specify which type of information will be placed in this position on the fax cover page Use icons to align text to left center or right Use Font icon or command in Settings menu to alter font font size and font style Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 127 Chapter 6 FaxFinder Clien
3. State Province col p Pierpoint Pencitton Emmet Edgerton Lowell Campbell Net Harrelson FaxFinder Send Fax Recipients Address Book Add Recipient Name Py Name Phone Number Nat Harrelson 717 5991 Calico County Tax Office Paddington amp Pencitton Ar Fe Edgerton Finance Guaranty Pingree Graphics Delete Harrelson Shingle Co Party will receive current fax and be registered in Address Book for future use Click on Address Book When the Address Book screen appears click Add At the New Contact screen enter the recipient s name fax number and any other contact information you want to retain The recipient s fax number should be entered as you would dial it from a phone on the public phone network as from a residential phone Click OK At the Address Book screen highlight the recipient in the list and click Select The party will appear in the Recipients list in the FaxFinder Send Fax screen Additional recipients can be added The same fax message will be sent to all recipients A recipient can also be specified directly in the FaxFinder SendFax screen by typing his her name in the Name field typing his her fax number in the Phone Number field and then clicking on Add Recipient If the recipient is specified in this way the user will be prompted about entering the recipient in the Address Book but such recipients
4. Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 49 Chapter 4 FaxFinder Server Software Screens If the FaxFinder is operating in POTS Mode this Unassigned Number attendant will receive all emails and will have to distribute them to their final recipients If the FaxFinder is operating in PBX Routing Mode this Unassigned Number attendant will instead receive all emails that are undeliverable to any end user on the FaxFinder system Phone Book Screen Field Definitions cont d Field Name Values Description Delete button Use to remove a client user from the Phone Book Admin row The party whose email address is entered here has extensive special rights to configure the FaxFinder client and server software The faxes in email form received by FaxFinder client users will be shown as coming from the party having the name and email address listed in the Admin row The FaxFinder administrator also receives fax logs every n faxes where n can be set as needed The first row is always for the Administrator function No matter what values are used for the Name User ID and Email Address fields of this row it still applies to the person doing the Administrator function for the FaxFinder system Unassigned Number row The second row is for the Unassigned Number function No matter what values are used for the Name User ID and Email Address fields of this row it
5. Recipient Scheduled Time Date EE ete Thu Feb 12 2004 04 46 42 PM 1 reschedule properties Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 83 Chapter 6 FaxFinder Client Software Operation She could view the details of the fax and at her option view the fax again amp Fax Details Recipient Documents Name Manhoy Steele Phone Number 7175992 nat re brick shingle 02 1 1 Status Status Fax queued Sent Thu Feb 12 16 46 42 Central Pages Attemp 1 of retries Retry Interval View Fax Cover Page No Cover Page Style Subject Notes She could re schedule the fax for a later time amp FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log l Address Book Recipient Scheduled Time Date Taga Thu Feb 12 2004 04 46 42 PM Fax Scheduling x delete properties Date mmddyy o2 TFA fos Tithe amS fos 46 42 rn IV Send immediately Ok Cancel Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 84 Chapter 6 FaxFinder Client Software Operation She could delete the fax which means that that fax transmission would never be completed FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book l Recipient Scheduled Time Date Pages Manhoy Siae Thu Feb 12
6. At this point you can be assured that the FaxFinder is connected to the network If the Login screen does not appear see item 1 What if can t see the web page for my FaxFinder in Chapter 9 Troubleshooting c At the Login screen enter admin all lower case in the Username field d Enter admin all lower case in the Password field Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 25 Chapter 3 Server Installation e Click the Login button The Web Management Home screen will appear From this screen you can access all of the FaxFinder Server software screens Home Login Fax Log Current Status Logout Help Administration Phone Book Modem Configuration Password Administration Multi Tech FaxFinder Fax Server Model FF200 Version 1 04 2205 Woodale Drive Mounds View MN 55112 United States TEL 763 785 3500 or 800 328 9717 FAX 763 785 9874 Tech Support 800 972 2439 Web Site www multitech com FTP Site fip smultitech com Tech Support tsupport multitech com 3 Setting FaxFinder IP Addresses a In the FaxFinder Administration screen go to the IP Configuration fields Administration IP Configuration IPAddress 192 168 4 89 Default Gateway 192 168 4 1 Subnet Mask 255 255 255 0 Secondar Name Server 192 168 11 251 Name ee f b Fill in the IP information that applies to your FF200 FaxFinder Server unit The fields for IP Address Subnet Ma
7. 6 Click OK in the Fax Scheduling screen and then click Send Fax in the FaxFinder Send Fax screen Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 80 Chapter 6 FaxFinder Client Software Operation 7 The fax will be sent at the scheduled time You can view the event as it happens in the FaxFinder client software Device Status screen or after the fact in the Fax Log screen FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book Device Status Recipient ao o o Print Capture idle Fax Finder at 192 168 3 30 sending fax dialing Merwood Lang nwiedler 71758 FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book Recipient Time Date Sent Pages Staus o al Conrad Schmalz Mon Feb 09 18 26 49 Cent Nat Harrelson Tue Feb 10 12 34 31 Centr 1 2 Hans Gregor Wed Feb 11 10 31 09 Cent 2 SUCCESS Merwood Langenwiedler Thu Feb 12 13 47 30 Centr 1 a success B gt unsuccessful no dial tone success Re Sending a Failed Fax Locate the failed fax in the Fax Log tab of the FaxFinder Fax Client Software Select the failed fax and right click on it In the menu that appears select Resend Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 81 Chapter 6 FaxFinder Client Software Operation Putting Pending Faxes on Hold
8. Calendar gt Contacts G Deleted Items Sven Tucker Soren Achybach Mary Sherman brick problems Boulder Removal Issues Angela s Recital le Edt view Insert Format Tools Actions Help Zo Reply Reply toal Broward HM Y DS X From Hank Gregory Admin To Roger Sherman Sent None Fax Server Fax Received From 970 555 2919 sending fax machine and is typically the sender s fax number or name Message is labeled as being from the FaxFinder Administrator Tue 9 30 03 5 53 PM Tue 9 30 03 4 53 PM Tue 9 30 03 9 50 AM Client opens email Fax message is graphic file attachment with Sell automatically assigned file name Subject Fax Server Fax Received From 970 555 2919 To Roger Sherman 192 168 Attached ts your fax document Name Roger Sh Remote ID 970 Opening recv0075 001 tif Some files can contain viruses or otherwise be harmful to your computer It is important to be certain that this file is from a iy source What would you like to do with this file G g C Save it to disk Always ask before opening this type of file recv0075 001 tif Opening Mail Attachment 2 x Client can open or save attachment Tiff files are automatically associated with the Multi Tech Tiff Viewer or with another chosen viewer Client views fax message in viewer program 09 30 03 TUE 18 07 FAX 970 555 2919 0075 001 tif 1728x1055x1 CALICO CO
9. Chapter 4 FaxFinder Server Software Screens Fax Log Screen Home Current Status Login Fax Log Logout Help Administration Phone Book Password Administraton Modem Configuration Fax Log Send fail 0 08 10 2004 05 10 55 PM Unassigned Number 8509380750 receive Details 08 10 2004 04 16 28 PM 8509380750 08 06 2004 10 15 42 AM 654 636 9549 08 05 2004 07 44 40 PM 4637175854 08 05 2004 07 43 07 PM 4637175854 08 05 2004 07 41 33 PM 540 662 4683 08 05 2004 07 39 59 PM 4037675684 receive Details Sue Paternas Order Entry pass Pat Admin send Details Pat Admin Pat Admin Pat Admin Pat Admin pass pass receive Details pass send Details pass receive Details pass send Details 08 05 2004 07 38 25 PM 08 05 2004 07 36 51 PM receive Details Pat Admin fail Pat Admin 6756846371 _Next send Details Sorting Function You can sort the entries of this screen by doing a mouse over on the name identifier of any column that has variable entries After you click on the column name the entries will be re sorted by that column s parameter in ascending alphabetical or numerical order Fax Log Screen Field Definitions Column Values Description Time mm dd yyyy Time that fax was sent or received Name alphanumeric Client party sending or receiving fax Remote ID phone number Fax number of remote party involved i
10. SMTP Server Address mail multitech com SMTP Port 25 SMTP Server User ID SMTP Password Retype SMTP Password Send Fax Email Receipt m update Administration Time Configuration Time Server time nist gov Add Time Server Request Interval Days a Hours 24 Minutes o Time Zone GMT 06 00 Central Standard Time US amp Canada Date Format mmddyy v Time Format fiz hour x update Administration Reset Unit reset Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 45 Chapter 4 FaxFinder Server Software Screens Administration Screen Field Definitions Field Name Values Description IP Configuration Fields IP Address n n n n The IP address of the fax server for n 0 255 Subnet Mask n n n n This subnet mask is the subnet for the network to for n 0 255 which the fax server is connected A subnet mask is used in conjunction with the IP address to determine if a data destination is on the same immediate network or not in the case of networks made of hubs and ethernet cards The default value often used is 255 255 255 0 Name Server The IP address of a local DNS server Default Gateway Name n n n n Address used to route data out of the immediate for n 0 255 network Secondary Name Server n n n n The IP address of a backup DNS server which is for n 0 255 typically at a separate location Update button Click on this button to make changes t
11. Summary Place the FaxFinder in a convenient location and then connect it to your AC power outlet and Ethernet 1 Connect FaxFinder to AC Outlet Plug the DC power transformer into a power outlet or power strip Secure the other end to the PWR jack on your FaxFinder The DC power transformer is included with your FaxFinder Caution Use only the DC power transformer supplied with the FaxFinder Use of any other transformer voids the warranty and can damage the FaxFinder Ethernet POWER i B Aone ot Hh 2 Verify powering mati eci Ethernet ACT LINK SPEED After power is applied the Power LED comes on immediately but there is a 4 second delay before the Status LED comes on In normal operation the Status LED will be flashing When you apply power the FaxFinder performs a diagnostic self test The Status indicator flashes when the test is complete and the unit is ready If this does not happen check that the power supply is solidly connected and that the AC outlet is live 3 Connect FaxFinder to Ethernet Network Plug one end of your RJ45 ethernet cable into the FaxFinder s ethernet jack and the other end into your network ethernet hub This ethernet cable is not included with your FaxFinder unit Caution Before connecting to the Ethernet Network make sure that the network to which you are connecting the FaxFinder is not a 192 168 2 x subnet Because the FaxFi
12. function Again no matter what values are used for the Name User ID and Email Address fields the second row will still apply to the person doing the Unassigned Number function for the FaxFinder system If the FaxFinder is operating in POTS Mode this Unassigned Number attendant will receive all emails and will have to distribute them to their final recipients If the FaxFinder is operating in PBX Routing Mode this Unassigned Number attendant will instead receive all emails that are undeliverable to any end user on the FaxFinder system Phone Book User ID Email Address Ext Function Administrator Un assign ed Number a Administator Row Email Address i In the Administrator row of the Phone Book screen enter the name and user ID to be used for the FaxFinder administrator it need not be literally Administrator All incoming faxes will be marked as coming from this administrator Then enter the email address of the party who will act as the FaxFinder administrator ii Click on Update in the Administrator row At this point a Login screen will appear and you will be asked to log in again Log in using the administrator s User ID as listed in the User ID column and the administrator s current password at this point it should be admin Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 27 Chapter 3 Server Installation At this point the FaxFinder home pag
13. would strongly recommend your considering S Fanda Fas Cian Solinas performance and quality Most customers seem to af te pt fo riag ai n st machine having a lesser capacity Some of these fa Ele Edit Help Well then stick with the 300 series product Your si cove r page the larger units in performance We expect this to b Device Status e ad e su bj ect amp Print Capture idle Fax Finder at 192 168 4 89 sending fax dialing Kim Phon 7747354686 comment optional File Edit Help Recipient Time Date Sent Pages Status 5 View result of fax in im Phon TUE JUL 27 10 23 36 Central success Stansfield McBrook TUE JUL 27 09 25 14 Central success FF Client Fax Log Esther Bellfield TUE JUL 27 09 08 20 Central success Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 18 Chapter 2 System Overview Fax Message Components How the FaxFinder s outgoing fax comes together Main Body 7 of Subject Fax Stamp Info Fax Message Comment Info o FROM FROM i FFAddress Book FROM FROM FF Fax Client Contact screen file of application program FROM FF Server Software Software a For example FF Send Fax screen screens Options screen FF Send Fax screen word processor or graphics program over Page From Si To Subject BE Comment Dear Mr Jones We were pleased aty our inquiry about our housing to be offered a
14. Comment Typically client can simply select Multi Tech FaxFinder in application s Print menu What the FaxFinder Admin must tell to each client user full phone number so others can send faxes to client Username Password FaxFinder IP Address Entries from FF Client Address Book and from folder of MS Outlook are merged into one list saved in both applications When Synchronize With Outlook command is invoked each list is updated with changes from the other File Edit View Go Tools Actions Help JNew Gg A cd Mail Ctri i Ball Gy Forward Send Outlook Folder aa ee Status F Device Browse Print C idle gS Calendar ctrl 2 E Favorite Folders See ae Tasks Inbox 125 cna Unread Mai Notes Ctrl 5 enfelser Built in mod For Follow Up lenfelser FW M P410 Sent Items enfelser RE possible ts Cl f Deleted Item Shortcuts Ctrl 7 lenfelser CID time A Drafts 34 il journal Ctri 8 bnfelser RE MYP100q Outbox 2 13 Folder List Ctri 6 Folder Ctrl enfelser RE voip add Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 17 Chapter 2 System Overview Sending a Fax Client Perspective Mary Sends Spec Sheet to Client Microsoft Word calico tax delay req olson1 doc of x w File Edit Yiew Insert Format Tools Table Window Help Acrobat l8 x Acme99 Hyperbolic adulators Product Specificatio
15. Field Name Values Description Country Code country names Sets modem telephony parameters as required for the listed country Answer On number of rings This setting determines the number of rings after which an incoming fax call to the POTS modem will be answered Default 2 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 51 Chapter 4 FaxFinder Server Software Screens Modem Configuration POTS Modem Screen Field Definitions cont d Field Name Values Description Routing Pots Line The value chosen for this field determines DTMF Digits whether the FaxFinder is in POTS Mode the Alcatel Mode Code Siemens HiCom Mode Code Avaya Mode Code Pots Line option or PBX Routing Mode And if the FaxFinder is in PBX Routing Mode this field also determines whether it is in generic PBX Routing Mode the DTMF Digits option or if a specific mode code is used mode codes are available for certain specific PBX models The model specific mode codes are as follows The Avaya Mode Code setting applies to Avaya PBXs in which a centralized voice mail system like Merlin Messaging or Intuity Audix has been installed FaxFinder supports such Avaya PBXs as Magix Definity S8500 and other models The Siemens HiCom Mode Code setting applies to the model 300H and other Siemens PBXs in which a centralized voice mail system has been installed The Alcatel Mode Code setting ap
16. ZIPPR eS Windows Catalog an Macromedia 2 Multivorr 1 07 I Multivorr 6 07 Winzip I Snaglt 7 IA Vantive Q Launch RealOne Player Windows Media Player Sh Multi Tech Device Manager J Sf Multi Tech Device Manager Programs X windows Update b b b b b b b b b Help and Support go Shut Down A Start By Microsoft Word 4 Adobe Acrobat Windows XP Professional 2 The Device Manager main screen will appear Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 138 Chapter 8 Device Manager Installation amp Operation Device Manager Main Screen The Device Manager s main screen lists the devices FaxFinders CallFinders or Multi Access units that are working together as a system In a FaxFinder system for example the system generally can consist of one FaxFinder functioning as a master or server unit designated as Primary and one or more FaxFinders functioning as client or slave units designated as Copy FaxFinder units functioning without reliance on a server unit designated as Independent can also be part of the system The Device Manager is in contact with all the FaxFinder units of its system through the Ethernet network Internet or private IP network to which all are connected 3 gt Multi Tech Device Manager Oj x File Edit Help Version 192 168 3 32 FF200 Independent idle 192 168 3 78 FF200 Independent idle Multi Tech Systems Inc FF200
17. e Message Date Jan 26 2004 Lowell See if this layout sparks any graphics ideas for our upcoming promo Roger 8 To delete an entry from your Address Book select the entry and right click on it In the menu that appears select delete Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 102 Chapter 6 FaxFinder Client Software Operation Setting Up Your Address Book by Synchronizing with Outlook What Synchronization Means During synchronization entries from the FaxFinder Client Address Book and from the specified folder of MS Outlook are merged into one list saved in both applications When Synchronize With Outlook command is invoked in the FaxFinder Client software each list is updated with changes from the other Synchronization Procedure 1 In Microsoft Outlook view the folder from which you want to be able to transfer fax numbers to the the FaxFinder Client Address Book Confirm that you want those entries in your FaxFinder Client Address Book If so proceed For example you might select the Contacts folder in Outlook as your source of existing fax numbers 2 In the FaxFinder Fax Client Software go to File Options Advanced and click on Enable Outlook Sync 3 FaxFinder Fax Client Softy FaxFinder Fax Client Soft Ee E Fie Edit Help Identification Fax Retry Date Time Server Priority Advanced Device Status i lt am ee 7 Minimize On Cl
18. ellipse made will have a black fill To set the line width for lines rectangles and ellipses use the drop down box at the far right of the Template Editor s tool bar You need to have the screen open widely enough to see its entirety Template Editor new cpg 100 File Edit Insert View Settings Ds ele sabi nm o ola m olo AF S 2 ptiine gt Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 118 Chapter 6 FaxFinder Client Software Operation 8 To add a graphic file to the cover page template click on the Image icon l Then browse to the directory that contains the desired graphic file Files of type bmp and tif can be inserted into cover pages Insert graphics files into your cover page template as needed 9 Save the file to the Cover Pages directory in your operating system The cpg file must be saved in this location in order for it to be accessible to the FaxFinder client software When saved to this location the file name of the customized cover page template you have created will appear in the Cover Page Style drop down list on the FaxFinder Send Fax screen In general you should save to C lt windows install path gt profiles lt username gt Application Data Fax Finder Client lt Software gt Cover Pages If you used the default installation path for Windows NT or Windows 2000 save to C winnt Profiles lt user na
19. en CF220 at 192 168 3 32 x Restore configuration from C Documents and Settings pmb Application Data Device Manager 192 168 3 32 To CF220 at 192 168 3 32 cm Multi Tech TFTP Client Utility x m File Transfer Parameters Ascii C Octet C PutFile GetFile Local Directory Documents and Settings pmb 4ppli Browse Remote Filename efatutfle Wi Restore configuration to 192 168 3 32 lol xj Trace File C Documents and Settings pmb Application Data Device Manager updatelog_192 168 3 32 Start the Copy get cfgtxtfile from 192 168 3 32 Prepare the file to copy to 192 168 3 32 File is read to copy to 192 168 3 32 Copy the config file to 192 168 3 32 Copy Finished Save the Contig file on 192 168 3 32 Login to 192 168 3 32 Success Login to 192 168 3 32 Success save_config IP 192 168 3 32 Reboot 192 168 3 32 to use the new config file Login to 192 168 3 32 Success Login to 192 168 3 32 Destination IP Address m File Transfer Status Connected to IP 192 168 3 32 socket 3072 Transferring data File download complete Bytes received 2504 Restore Configuration N x Save the Config File for the next re boot cme Restore Configuration xj Reboot the CF220 at 192 168 3 32 m Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 148 Chapte
20. 2004 04 46 42 PM reschedule properties Pause is canceled on reboot If she shuts down her computer for the day while leaving this fax in a pending state that fax will be sent shortly after booting up her computer again that is shortly after the FaxFinder client software is functioning again So any faxes put in the pending state by using the Pause Scheduler command will be sent the next time the FaxFinder software is activated Canceling a Fax If the fax is in progress Open the FaxFinder Fax Client Software On the Device Status tab select the FaxFinder unit that is in the process of sending your fax In the list right click on that FaxFinder entry In the menu that appears select Abort If the fax is pending Open the FaxFinder Fax Client Software On the Pending Faxes tab select the fax transmission that you want to cancel In the list right click on that fax message entry the recipient will be shown In the menu that appears select Delete To cancel the current fax and simultaneously put a hold on sending any other faxes from your PC select Abort and Pause To resume faxing go to the File menu and cancel the pause by selecting Pause Scheduler Any pause applied to a pending fax is cancelled when the computer is rebooted Any fax left pending with the FaxFinder Scheduler paused will be sent as soon as the FaxFinder client program opens when the PC is turned on again Multi Tech Systems Inc F
21. The Siemens HiCom Mode Code setting applies to the model 300H and other Siemens PBXs in which a centralized voice mail system has been installed The Alcatel Mode Code setting applies to the Alcatel model Omni PCX4400 PBX equipped with an inband DTMF protocol for connecting to voice mail Home Login Fax Log Current Status Logout Administration Phone Book Modem Configuration Password Administration Modem Configuration POTS modem 1 Country Code UnitedStates US Answer On l2 ring s Max DIMF Digits 4 Routing Pots Line Fax ID POTS modem Pots Line Siemens HiCom Mode Code Avaya Mode Code Max Baud Rate 33600 Error Correction off Con Tone Dial Co Gon Smart Dial off on Dial prefix Fax Direction both Cinbound outbound Fax Debugging off Con Extra Init Sring S Update all Modems e Set the Max DTMF Digits field per the requirements of the PBX with which the FaxFinder will interface if applicable f Fax ID The value entered in the Fax ID field will appear in the fax log printed by the sender s fax machine and typically will be printed at the top of each page of the transmitted fax In PBX Routing Mode where the Routing field is set to DTMF Digits or a mode code option for a particular PBX brand the Fax ID is typically the PBX fax extension number of the FaxFinder Administrator or the number of the phone line to which the FaxFinder is connected In POTS Mode where the Routing f
22. c old d drive pmb Workingsaaa callfin Browse modem hex File Transfer Status Connected to IP 192 168 3 32 socket 3072 Transfering data File upload complete Bytes sent 772057 Trace File C Documents and Settingspmb Application Data Device Manager wpdatelog_192 168 3 32 Start the Copy Copy Finished Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 147 Chapter 8 Device Manager Installation amp Operation Restoring a Configuration To re install on the device FaxFinder CallFinder or MultiAccess unit a group of settings configuration previously saved on the computer running the Device Manager software use the Restore Configuration command Device Manager will browse by default to an automatically determined directory that contains a saved configuration 3 gt Multi Tech Device Manager lol xj File Edit Help 192 168 3 78 CF220 Copy 192 R delete save configuration restore configuration update set phone book sharing gt W Restore configuration to 192 168 3 32 E Dj xj Trace File C Documents and Settings pmb Application Data Device Managerupdatelog_192 168 3 32 Select a directory Restore configuration to 192 168 3 78 properties B Application Data Admin Utility Software H O Mumblypeg Helpline Atilobeatric 5 Device Manager a og H O Rust Utility Help Identities E InterTedium g SeediaMedia
23. s capacity as client user of the FaxFinder system Then re enter the password in the Confirm Password field Passwords must be at least 1 character in length can be as long as 40 characters and are case sensitive Notes 1 Changes to any User ID must be done in the Phone Book screen 2 As a default the FaxFinder software automatically assigns as a password a string that is identical to the User ID string b Click on Update for this row Password Administration Confirm User ID Password password Function Pat Admin es Pat Murph 11 Sending Test Fax from Fax Machine to FaxFinder a Using a conventional fax machine send a fax to the fax number established for the FaxFinder Administrator A 2 Z A 2 W 34 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide Chapter 3 Server Installation b Verify that the fax message sent reaches the email inbox of the administrator Inbox Microsoft Outlook Elle Edit view Go Tools Actions Help A S DS X Gereply Poreply to al Forward BA Zj Send and Receive BoFind Yq Organize Inbox Folder List x Ba From Subject Mailbox z i i R ieee shag Fax Server Fax Received From 774 735 4686 To Joe BI Calendar Eileen Cydwais posture seminar Contacts Tim Burr firewood order 2 a Lisa V Hickle transportation consultation rafts Ta Inbox If the em
24. 5v DC Operating 32 104 degrees F 0 40 degrees C Environment relative humidity 20 to 90 noncondensing EMC Approvals FCC Part 15 Class B Canada Class B EN 55022 Class B EN55024 Safety Approvals UL cUL UL60950 CSA 950 EN60950 AS3260 CCIB China Telecom Approvals FCC Part 68 CS03 Related Manuals The FF200 FaxFinder unit comes with 5 manuals that serve different purposes Title Format Purpose Administrator User Guide on CD Presents comprehensive info about FaxFinder this manual unit server software amp client software Client User Guide on CD Comprehensive user info for FaxFinder clients Client Operation Primer on CD Brief instructions for sending and receiving faxes via the FaxFinder system Multi Tech recommends that you give a copy of this document to each client user Quick Start Guide in print FaxFinder Administrator should use this manual to configure the FaxFinder unit the server software and software for each client FaxFinder Reference Guide on MTS FaxFinder Administrator should use this IP Office PBX Interface web site manual to configure the FaxFinder unit in conjunction with the Avaya IP Office PBX Multi Tech manuals and other resources are available on the Multi Tech Web page at http www multitech com Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 9 Chapter 1 Pro
25. 78 Success tftpd reset IP 192 168 3 76 Login to 192 168 3 78 Success Login to 192 168 3 78 Wait for FaxFinder CallFinder to restart Transfer the file Wait for FaxFinder CallFinder to restart Re Start the FaxFinder CallFinder for standard operation Login to 192 168 3 78 Login Failed for 192 168 3 78 Try Again Login to 192 168 3 78 Success Login to 192 168 3 78 The FaxFinder CallFinder will be ready 10 30 seconds Finished the FaxFinder CallFinder is ready 7 Close the Update FaxFinder N N N N window In the main FFCF Manager window the updated version will be listed 4 Multi Tech Device Manager SfE x File Edit Help Device sd Status Version 192 168 3 32 FF200 Independent idle 192 168 3 78 FF200 Independent idle Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 157 Chapter 8 Device Manager Installation amp Operation 8 Repeat steps 1 7 for each FaxFinder unit in the system NOTE For proper operation of the FaxFinder system including the sharing of Phone Book data the server firmware version for all FaxFinder units must be the same 9 The updating process is now complete Uninstalling or Reinstalling the Device Manager Software 1 Go to Start Settings Control Panel Add or Remove Programs The menu director location of the Add Remove Programs function varies for different types of Windows operating systems E Control Panel File Edit View Favori
26. Administration SMTP Configuration as coming from the admin Email joe Admin is typically recipient acme99 com SMTP Server Address mail acme99 com update of all faxes sent to unassigned PBX extensions faxes to Unassigned Number e Admin uses FaxFinder Phone Book Phone Book to assign PBX extension numbers to email addresses of clients User ID Email Address Ext Function Pat Admin pat acme99 com Unassigned Number pat acme99 com FaxFinder Pat pat acme99 com delete Server Pete pete acme99 com delete S oftware Joe j joe acme99 com delete Mary mary acme99 com delete Setu p Admin receives fax log report as email attachment after every nth fax Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 13 Chapter 2 System Overview Receiving a Fax Server Perspective Acme99 Gets a Fax FaxFinder Server fax log e indicates successful fax reception Customer faxes order to Joe at Acmeg9 Remote ID Result Receive 07 27 2004 12 47 31 PM 7747354686 receive 07 27 2004 10 48 46 AM 7175782 send Uses Joe s PBX fax number 07 27 2004 10 32 06 AM 3033258763 send 7635553032 A 07 27 2004 09 49 39 AM 9857979 send 3 07 27 2004 09 39 31 AM receive 07 27 2004 09 20 02 AM 2123670278 send 07 27 2004 08 0
27. Available extension numbers on the PBX allow each FaxFinder unit to serve numerous clients from a single phone line The FaxFinder transforms each incoming fax message into a graphics file and routes it as an email attachment to the intended recipient In POTS Mode all incoming faxes go to a fax attendant who then forwards them to their intended recipients All clients on the FaxFinder system use the same incoming fax number In either mode the fax recipients can be at any accessible email address inside or outside of the local network Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 11 Chapter 2 System Overview FF200 FaxFinder Modes PBX Routing Mode i POTS Mode I I I T1 Line POTS Lines Z me f Outbound Faxing mas aaa eae ia Inbound Faxing Users set FaxFinder Inbound Faxing Email attachments are sent to Attendant and 7 forwarded to recipients as printing destination in application program Then print to FaxFinder Email attachments are sent directly Inbound Faxes Vv Ethernet LAN Ethernet LAN Attendant For outgoing faxes the FaxFinder works the same in both PBX Routing Mode and POTS Mode Each client must be registered with the FaxFinder Server unit To send a fax the client user prints to FaxFinder from an application program That is the client user picks the FaxFinder as the destination printer
28. FaxFinder Fax Server Admin User Guide 139 Chapter 8 Device Manager Installation amp Operation Main Screen Menu or Column Description File menu Contains the Exit command which closes the Device Manager program Edit menu Allows you to add a device FaxFinder CallFinder or Multi Access unit to the system Allows you to synchronize phonebooks from Primary FaxFinder units to Copy FaxFinder units within the system Lists of other devices the phonebooks of CallFinders and the user lists of MA100 Multi Access units can undergo synchronization as well Help menu Online help is not currently supported See manuals Device column Lists the devices in the system indicating the IP address model number and phonebook sharing status for each Status column Indicates the current operating condition of the Device Manager software with respect to the device Possible states are not logged in Device Mgr software is not logged into device logging in Device Mgr software is in process of logging into device idle status during normal device operation updating device FaxFinder CallFinder or Multi Access new version of firmware is being loaded onto the device updating modem new version of firmware is being loaded onto a modem in the device login failure device busy appears when the Device Manager software tries to log into the device while it is handling a call login failure device not fou
29. File Page Setup Printer Properties Name and in the drop down list set Multi Tech FaxFinder as the target printer and click OK nat re brick shingle 02 10 04b txt Notepad Edit Search Help itects Paddington amp Pencilton contacted you with the design of the facing used in the Murkie Pond housing development I m expecting it to be a special i z z before I Page Setup 2 x ce custom al We want e 11 leave it m Paper Size Source Orientation __ p Margins finches Portrait Left 0 75 Right 0 75 C Landscape Top fi Bottom fi H Header OOOO O O Footer Passe tt tiiti s sSOSOCS Cancel J Printer Pp Page Setup a x Printer Name wnwsoa H P4300TN z Properties ANWSO4 HP4300TN ANW SO4 PUB_HP4K Acrobat Distiller Acrobat PBR yd ritersssssss eens eae Multi T ech FaxFinder 2 In Notepad we select Print to send the file as a fax via the FaxFinder Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 106 Chapter 6 FaxFinder Client Software Operation 3 When the FaxFinder Send Fax screen appears it will list the document we want to fax in its Documents pane Next we must specify a recipient The recipient could either be chosen from the Address Book or specified directly in the Name and Phone Number fields using the Add Recipient command in the FaxFinder Send Fax screen In this exa
30. Number Fax Number E Options of x Identification Fax Retry Date Time Server Priority Advanced Logging Name Company Phone Number Fax Number Roger Sherman 870 785 5893 0 ss lt SsS Similarly info about the fax sender is transferred from the Options screen to the cover page The Options screen is accessible from the FaxFinder Fax Client Software screen using the File menu Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 107 Chapter 6 FaxFinder Client Software Operation 4 The FaxFinder Send Fax screen appears again but this time our recipient has been entered FaxFinder Send Fax Up Dern SOVET Page MOIES Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 108 Chapter 6 FaxFinder Client Software Operation 5 Since we intend to use a cover page we click Use Cover Page and then select a stock cover page from the Cover Page Style drop down list We can then type a subject for the fax message and type a cover page note each in the appropriate fields FaxFinder Send Fax Nat Harrelson 717 5991 BoldComplete Nat Please look at our choice in Plimpton s brick offerings and see if you have any shingles that match well We made three other runner up brick choices Take a look at those as well If we have to go to one of the runners up to get a good shingle match
31. One of Device Manager s main functions phonebook synchronization does not apply fully to the MA100 Multi Access device because it has no phonebook as such but rather has a Users List instead For the MA100 the Device Manager s Synchronize Phonebooks command synchronizes this users list among all MA100 units connected to the system Access to Commands The commands of the Device Manager software are accessible in the program s pulldown Edit menu and through a right click menu that becomes available when a particular device FaxFinder CallFinder or Multi Access unit is selected in the program s main screen Device Manager Command Summary How to Access Command Command Name Summary Synchronize Phonebooks For FaxFinder and CallFinder this Edit Menu command copies entries of main primary phonebook into the phonebooks of other subordinate units in the system For Multi Access units this command copies the entries of the main user list into the user lists of other subordinate units in the system Add Device Makes another device FaxFinder CallFinder or Multi Access unit part of the system Delete Device Removes a device FaxFinder CallFinder or Multi Access unit from the system Save Configuration Saves a group of telephony and IP settings for a device FaxFinder CallFinder or Multi Access unit Restore Configuration Re installs a previously saved group of telephony amp IP setting
32. Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 61 Chapter 5 FaxFinder Client Software Configuration the sake of simplicity and convenience to use the same Username and Password for all FaxFinder units NOTE The Username entered here must match the entry used in the User ID field of the Phone Book screen in the FaxFinder Server Software The password entered here must match the password entered for this client in the Password Administration screen in the FaxFinder Server software Click OK 4 Anew FaxFinder entry should appear on the Device Status tab of the FaxFinder Fax Client Software screen amp FaxFinder Fax Client Software lol x File Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book Print Capture Fax Finder at 192 168 4 89 idle Fax Finder2 at 192 168 4 96 The status of the newly registered FaxFinder unit should momentarily go from Logging in to Idle If it goes to Login Failure then one of two things is wrong a The IP address or domain name is wrong If that is the case delete that entry by right click DELETE and enter a new one otherwise b The Username Password combination may be wrong Verify that the Username Password combination in the client software screen matches the UserID Password combination established in the FaxFinder Server software screen Multi Tech Systems Inc FF200 FaxFinder Fax Server Ad
33. To adjust fax specific parameters like resolution and paper size right click on the Print dialog box within the application and select Properties The MULTI TECH FAXFINDER Properties screen will appear r m P MULTI TECH FAXFINDER Properties 71x Multi Device Settings Paper Size Paper width A 51 Paper height jasi 0 1mm Add FAX header 0 C Pizel I Advanced Papersize r Force FAX resolution C 204x98 DPI V Create faxable image a98 204x196 DPI m Orientation Portrait Landscape IV Fotate Landscape image to Portrait r Graphic Resolution Resolution Fine FAX Resolution 204 x 196 DPI 7 Horizontal Resolution 204 DPI T Force printer DPI Vertical Resolution 196 DPI Generated Image Size 464 KB About Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 77 Chapter 6 FaxFinder Client Software Operation 6 After the printing has been initiated by the application program the FaxFinder Send Fax screen will appear FaxFinder Send Fax Name Phone Number Name Cover Page Use Cover Pac Documents murkie pond01c Mm E Address Book _ oy x Organization Jim Olson Calico County Tax Office N Paddington amp Pencilton Ar Edgerton Finance Guaranty Pingree Graphics P 1 Name Organization Horne Number work Number Fax Number Address City Par
34. and Rescinding the Hold Suppose you have sent a fax to 10 recipients and shortly after clicking on Send Fax you realize that there is something incorrect in the content of your fax it may be something you want to add delete or change You can prevent any pending faxes from being sent by selecting Pause Scheduler in the File menu of the FaxFinder Fax Client screen Suppose that 2 faxes have already been transmitted completely and a third fax is in progress when you click Pause Scheduler The FaxFinder will finish the third fax but will not fax to recipients 4 10 The pausing function allows you to see details about the fax to view the fax again and to delete the fax if you so desire As long as Pause Scheduler is selected no fax message will advance beyond Pending status and so none will be sent To rescind or call off the hold on pending faxes open the FaxFinder Fax Client Software From the File menu select Pause Scheduler The scheduler will resume normal operation and faxes will be sent Consider this example 1 A fax is sent by FaxFinder to three recipients amp FaxFinder Send Fax m Recipients Document Add Address Book Add Recipient Delete Recipient nat re brick shin 1 Name Phone Number Delete D jaj Phone Number Arlen Varmerclausen 7175854 Durar Pikhop Andropov Taxi Service 7175991 Manhov Steele 7175992 Schedule Sena Immediately Schedule
35. drag to open the desired field To have freedom to move the cursor in a continuous fashion leave the Grid button ne in the unselected position its darker shade represents its unselected state You can also turn the Grid on and off in the Settings pull down menu Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 115 Chapter 6 FaxFinder Client Software Operation 6 Enter the field label in the Static Text box Be sure to allow enough room for the size of font you have chosen If the box is too small for the font size the text will be cut off To select font the font style and font size use the A cursor You can also access font settings from the Settings pulldown menu To align the text to the left edge right edge or center of the box use the cursor For example you might create a static text item of the word Date To move the box click on it and move it when the 4 direction cursor appears To expand or contract the box click on it and drag an edge or a handle until the desired size shape is achieved Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 116 Chapter 6 FaxFinder Client Software Operation 7 Select the Edit Box or Field Text cursor labeled ab and drag to open the desired field Double click on the box you have opened The Item ID screen will appear Scroll down the list and highlight the field
36. fields are filled in then an error will also occur You must know how your email server works in this regard and complete the Administration SMTP Configuration screen accordingly f If you do not receive an email saying that the mail server address has been updated see item 2 What if don t get an email when set the mail server address in the Troubleshooting section of the Administrator User Guide 8 Configuring the FaxFinder s Modem The FaxFinder s Modem directs inbound faxes to client email addresses a In the FaxFinder Server software go to the Modem Configuration screen b In the Modem Configuration POTS Modem 1 screen enter the modem characteristics needed in your FaxFinder system The default values have been designed to work well in many situations Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 30 Chapter 3 Server Installation c Specify a Country Code that fits your location d Use the Routing field to set the FaxFinder s operating mode For POTS Mode set the Routing field to POTS Line For PBX Routing Mode set the Routing field to DTMF Digits or if a mode code for your PBX is listed in the drop down box select that mode code The Avaya Mode Code setting applies to Avaya PBXs in which a centralized voice mail system like Merlin Messaging or Intuity Audix has been installed FaxFinder supports such Avaya PBXs as Magix Definity 8500 and other models
37. in a particular application program and then prints the document to send the fax In the remainder of this chapter we introduce our fictitious sample Faxfinder systems First we show the server software parameters that must be set for this simple system Next we show two pairs of illustrations about fax reception and fax transmission In the first pair we show what happens in the FaxFinder system when a fax is received from both server and client perspectives In the second pair we show what happens when a fax is sent The server perspective comes first We then show sending from the client perspective along with a setup for that client We briefly explain each step of the process Finally we show how the FaxFinder assembles the components of the fax message for the convenience of the user These illustrations explain how the FaxFinder system fits into your Ethernet network and what client users will encounter when they begin to use the FaxFinder Client software Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 12 Chapter 2 System Overview Server Setup for Sample FaxFinder System Acme99 Inc FaxFinder Server Software Setup Administration Time Configuration Time Server time nist gov v Administration IP Configuration Time Zone GMT 06 00 Mountain Time US amp Canada Y Request Interval Days 0 Hours 24 Minutes 0 IP Address 192 168 4 89 Subnet Mask 255 255 255 0 Secondan Name Server 192 168
38. most common motivations for delayed faxing are to enjoy the lower phone rates that may apply at night and on weekends or to broadcast faxes after business hours to avoid tying up fax transmission resources during the busiest weekday hours In any case it is easy to schedule faxing for a later time 1 Send the fax via FaxFinder in the normal way see the procedure Sending a Fax earlier in this chapter 2 When the FaxFinder Send Fax screen appears enter a recipient for the fax either from the Address Book or by entering Name and Phone Number fax number in the appropriate fields and clicking Add Recipient 3 In the FaxFinder Send Fax screen the recipients name and fax number will appear in the Recipients list and the Schedule pane will no longer be grayed out Click Schedule The Fax Scheduling screen will appear FaxFinder Send Fax olx Recipients Documents Address Book Add Recipient Delete Recipient EEEH Name Phone Number T Name Phone Number Merwood Langen 7175854 Trnhari ila Date mm dd yy o2 4 j2 os Time hh mm ss for a7 for Pm I send immediately Subject alg Ok Cancel Goyer Pade NOTES Schedule r Cover Page Use Cover Page Cove Send Fax Preview Fax Cancel 4 Click to uncheck the send immediately checkbox 5 Enter the date and time at which you want the fax to be sent
39. of the FaxFinder C As the call is completed watch theFaxFinder s TD and RD LEDs If these LEDs remain off then the FaxFinder s phone connection may be faulty If the LEDs flicker on and off in response to the call then there is something wrong with the FaxFinder software Call MultiTech Tech Support 1 800 972 2439 REMEDY for PBX Routing Mode Use this procedure if during a test call to one of the FaxFinder numbers you fail to see the Waiting for Connect State in the Current Status POTS Modem1 2 screen and if you fail to hear modem dialup negotiation tones both the state and the sound must be observable A Situate yourself in a place where you can see the FaxFinder unit and simultaneously use a phone on a regular POTS line B From that ordinary POTS phone dial one of the phone numbers associated with the FaxFinder C As the call is completed watch theFaxFinder s TD and RD LEDs If these LEDs remain off then the FaxFinder s phone connection may be faulty If the LEDs flicker on and off in response to the call then there is something wrong with the FaxFinder software Call MultiTech Tech Support 1 800 972 2439 4 What if don t get the email to me of the test fax that sent REMEDY Check the Current Status POTS Modem 1 2 screen while the fax is in progress to see if it goes through the following states Waiting for Connect Negotiating Receive Page n Post Page Processing If it does then check
40. order listed Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 88 Chapter 6 FaxFinder Client Software Operation Forwarding a Fax Suppose you receive a fax using the FaxFinder system Suppose that fax message is something you want to pass along to another party in fax form at a later date for example Rocky Mountain Construction Company receives tax information about lots on which it intends to build houses In this case you should note the name of the TIF file in question You can then browse to that TIF file and re send itas a fax message To forward a fax follow these steps 1 At the FaxFinder Fax Client Software screen go to the File menu and select Send Fax The FaxFinder Send Fax screen will appear 2 In the Documents pane click Add Then browse to the TIF file to be sent as a fax FaxFinder Send Fax T iocumens Lookin E AMC MurkiePond Proj amp cx Document Pages calico lot taxes tif File name calico lot taxes ti Send Immediately Schedule Files of type tit file 7 Cancel I Open as read only SffesyEelit Click Open 3 The selected file will appear in the Documents list in the FaxFinder Send Fax screen Documents calico lot taxes tif 1 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 89 Chapter 6 FaxFinder Client Software Operation 4 In the FaxFinder Send Fax screen s
41. pending fax message Delete Cancels the transmission of the selected pending fax message Reschedule Brings up the Fax Scheduling screen so that transmission of a pending fax can be scheduled for a different time Properties Brings up the Fax Details screen for the selected pending fax The Fax Details screen presents information about the recipient transmission status cover page and original source file of the selected pending fax Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 69 amp FaxFinder Fax Client Software File Edit Help Chapter 5 FaxFinder Client Software Configuration 15 x Device Status Pending Faxes Fax Ports Fax Log Address Book Device Port FaxFinder 192 168 4 81 FaxFinder 192 168 4 96 IV List All Fax Ports FaxFinder Fax Client Software Menu Command Definitions cont d Field Name Values Description Fax Ports tab Device column alphanumeric Shows FaxFinder units with which the client is associated Port column ttysO ttys1 ttys_0 3 for FF420 ttys_0 7 for FF820 The fax modem within the FaxFinder server unit the status of which is being tracked ttysO denotes POTS Modem 1 of the listed faxfinder unit ttys1 denotes POTS Modem 2 of the listed faxfinder unit etc for all modems in the FF 420 820 unit Status column idle negotiating preparing to capture
42. port For example fax calls to twenty PBX extension numbers 555 3101 through 555 3120 might be directed to a FaxFinder unit at 555 3121 This multiple extension to single port capacity allows multiple PBX users to have their own unique directory numbers for receiving faxes If you are using the FF200 in conjunction with a PBX and in PBX Routing Mode be sure that the PBX has this multiple extension to single port capacity and that this capacity is activated We Supply e An FF200 FaxFinder with factory installed software e One universal power supply with power cord e Two common telephone cables RJ 11 at both ends e A product CD with software for client PCs and additional documentation for both administrators and client users e A printed Quick Start Guide You Supply e A nearby AC power outlet e A connection to your Ethernet LAN e A telephony connection either a PBX station port or a common subscriber POTS phone line jack e An admin PC with web browser to configure the FaxFinder e Client PCs Windows NT 2000 XP with email and printing applications Network clients receive faxes in their email inboxes They will send faxes by printing to the FaxFinder server from application programs Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 20 Chapter 3 Server Installation Part A Cabling Connecting the FaxFinder to Power Outlet Phone Lines and Ethernet
43. program and go to the Device Status tab Select the FaxFinder unit to which you want to re connect Right click on it and select disable You will now be re connected to service by this FaxFinder unit Sending Test Fax To verify that the software installation has succeeded you should use the FaxFinder client software to send a fax to a regular fax machine preferably a local fax machine To do so follow the instructions for the Sending a Fax procedure in Chapter 6 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 64 Chapter 5 FaxFinder Client Software Configuration FaxFinder Fax Client Software Menu Command Definitions e FaxFinder Fax Client Software MES Edit Help Send Fax Pause Scheduler Options ng Faxes Fax Ports Fax Log Addr idle Exit 68 3 30 idle Command Name Values FaxFinder Fax Client Software Menu Command Definitions Description File menu commands Send Fax Brings up the FaxFinder Send Fax screen the first step in transmitting a fax message via the FaxFinder system Pause Scheduler When you invoke the Pause Scheduler command any faxes currently pending will not be sent and any fax transmissions attempted while this command is in force will not be sent When the scheduler has been paused you must select Pause Scheduler to rescind the command That is to say this command toggles
44. program must be set so that the FaxFinder itself is its printing destination In response to the Print command the FF200 turns the print file image into a fax The FF200 transmits the fax to the public phone system PSTN or to another PBX extension POTS Mode When connected directly to a regular POTS line or to a PBX without convergent routing capability the FF200 functions as an outgoing fax server with incoming fax service going through an attendant Outgoing faxes work the same as in PBX Routing Mode That is to send a fax the user prints to the FaxFinder from an application program However all incoming faxes go to a single email recipient the attendant who then sends them on as needed to the intended recipient Being a 2 port device the FF200 can send and receive faxes simultaneously The mode is set inthe Routing field of the Modem Configuration screen of the FaxFinder Server software For FF200 compatibility in PBX Routing Mode the PBX must support convergent routing that is the routing of multiple extension numbers to a single station port PBXs lacking this functionality can still be used with the FaxFinder in POTS Mode Fax uder Line O oO O O O Power Halis T F R Multi Tech s FF200 FaxFinder 2 Port V 34 Fax Server The FaxFinder product consists of the hardware unit server software pre installed on the hardware unit server management software the Device Manag
45. related SMTP Configuration fields SMTP Server User ID SMTP Password and Retype SMTP Password must be left blank a In the FaxFinder Administration screen go to the SMTP Configuration fields Administration SMTP Configuration SMTP Server Address mail multitech com SMTP Port 25 SMTP Server User ID SMTP Password Retype SMTP Password Send Fax Email Receipt O update b Fill in the network IP address or domain name of your mail server Click Update c Enter the email address of the administrator the party that you want to receive fax log reports d At this point the Administrator should receive an email from your FaxFinder saying that the mail server address has been updated e Email Server Authentication Parameters If your email server requires authentication in order to give the FaxFinder access fill in the three related SMTP fields SMTP Server User ID SMTP Password Retype SMTP Password If you can enter the network email program and send messages without entering a User ID and Password then you must leave these fields blank However if your network email program does require a User ID and Password in order to send email messages you must fill in these three fields If authentication is required and these fields are left blank then the error SMTP Authentication Error will appear on the Current Status screen in the Email Status field If authentication is not required and these
46. send or receive Indicates which side of fax transmission the client is on sending or receiving Fax Number nnnn Phone number at which client receives in fax transmissions Init Time mm dd yyyy Time at which the FaxFinder modem was hh mm ss initiated for this fax transmission receive or send Resolution standard fine Coarseness or fineness of the fax image Standard 92x204 dpi Fine 196x204 dpi Baud Rate 2400 4800 7200 The data transmission speed in bits per second 9600 12000 14400 16800 19200 21600 24000 26400 28800 31200 at which the current fax transmission is occurring 33600 bps Scan Line Time 0 5 10 20 40 The minimum duration of each line of the fax For milliseconds non error corrected faxes this prevents data loss Remote ID numeric fax number or alphanumeric on the receiving fax machine by adding buffer time at the end of lines 0 means no extra data Typically this is the fax number of remote party involved in the fax transmission this could be fax sender or recipient Remote ID could also simply be an alphanumeric string Number of Pages Total Bytes alphanumeric numeric Number of pages included in fax transmission Number of bytes in fax transmission Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 40 Chapter 4 FaxFinder Server Software Screens Fax Details Screen Field Definitions
47. single port capacity allows multiple PBX users to have their own unique directory numbers for receiving faxes If you are using the FF200 in conjunction with a PBX be sure that the PBX has this multiple extension to single port functionality and that it is activated PBXs lacking this functionality can still be used with the FaxFinder in POTS Mode Safety Warnings e Use this product only with UL and CUL listed computers US e Never install phone wiring during a lightning storm e Never install a phone jack in a wet location unless the jack is specifically designed for wet locations e Never touch uninsulated phone wires or terminals unless the phone line has been disconnected at the network interface e Use caution when installing or modifying phone lines e Avoid using a phone during an electrical storm there is a risk of electrical shock from lightning e Do not use a phone in the vicinity of a gas leak e To reduce the risk of fire use only 26 AWG or larger telephone line cord Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 8 Chapter 1 Product Description and Specifications Technical Specifications The FF200 FaxFinder meets the following specifications Connectors RJ11 Line Jack RU45 EthernetJack Size 6 w 1 5 h 9 d 15 2 cm x 3 8 cm x 22 9 cm Weight 32 oz 900 g Power Consumption Typical 3 75W 0 750A 5v DC Maximum 7 7W 1 4A 5
48. still applies to the person attendant doing the Unassigned Number function for the FaxFinder system The Unassigned Number row functions differently in POTS Mode than in PBX Routing Mode PBX Routing Mode or operating with PBX Mode Codes The Unassigned Number attendant will receive all emails that are undeliverable to any end user on the FaxFinder system POTS Mode The Unassigned Number attendant will receive all emails and will have to distribute them to their final recipients User Update button You must click this button after changing values on Phone Book entries in order to update the Phone Book Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 50 Chapter 4 FaxFinder Server Software Screens Modem Configuration Screen POTS Modem Home Login FaxLog Current Status Logout Administration Phone Book Modem Configuration Password Administration Modem Configuration POTS modem 1 Country Code UnitedStates US Answer On B ring s Max DIMF Digits E Routing Pots Line z Fax ID POTS modem Pots Line DTMF Digits Alcatel Mode Code Siemens HiCom Mode Code Avaya Mode Code Max Baud Rate 33600 gt Error Correction Co on Tone Dial Co on Smart Dial Cof on Dial prefix Fax Direction both Cinbound C outbound Fax Debugging off Con Extra Init String Update all Modems Modem Configuration POTS Modem Screen Field Definitions
49. the Fax Log screen to see what the FaxFinder thought had happened Also check the Pending Msgs status on the Current Status screen and Email Status to see if it has No Errors Based on these indications perhaps a solution can be found If not call MultiTech Tech Support 1 800 972 2439 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 163 Chapter 10 Regulatory Information Chapter 10 Regulatory Information 47 CFR Part 68 Telecom 1 This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA Located on this equipment is a label that contains among other information the registration number and ringer equivalence number REN for this equipment or a product identifier in the format For current products is US AAAEQ Txxxx For legacy products is AU7USA xxxxx xx x If requested this number must be provided to the telephone company 2 A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable 47 CFR Part 68 rules and requirements adopted by the ACTA It s designed to be connected to a compatible modular jack that is also compliant 3 The ringer equivalence number REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all are
50. type listed in the Type drop down list that you want on the cover page There is no need to use the Title field Click OK You will not type anything in the Edit Box that appears on the screen However be sure to make the Edit Box large enough for the font size you have chosen If the box is too small for the font size the text will be cut off To follow our example you would select T_DATE to insert a date field next to the Date label you have previously placed on the page amp Template Editor new cpg 100 Iof x File Edit Insert View Settings Ce o olai m 2 2 Afk S 2ptine z Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 117 Chapter 6 FaxFinder Client Software Operation You might want the automated field value to be placed on a line or in a rectangle If so you could use the line cursor to put a line beneath the edit box or use the rectangle cursor to place a rectangle around the edit box You can place lines rectangles and ellipses on the page for any purpose Rectangles and ellipses can have a solid fill or a shading called hilight These graphic functions are described in the table below Shape Cursors olo n A B JC DJE A Line B Rectangle C Ellipse D Hilight shape E Fill shape Use to draw Use to draw Use to draw Not supported When selected rectangles ellipses any rectangle or
51. unit receives its download and the download can be canceled for any particular Copy unit Add Device Brings up the Add Device Address screen On this Add screen you enter the IP address User Name and Password of devices FaxFinders CallFinders or Multi Access units to be included in your system Auto Discover Devices This command initiates a search for relevant devices FaxFinders CallFinders or Multi Access units on the network o Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 141 Chapter 8 Device Manager Installation amp Operation Synchronizing Phonebooks As noted earlier this command applies to FaxFinders CallFinders and to MA100 Multi Access units The steps of the procedure are described below using a FaxFinder as an example device When FaxFinder phonebooks are synchronized all non administrative listings match One FaxFinder unit the Primary unit holds the master list that is transmitted using the Synchronize Phonebooks command to other FaxFinder units in the system Copy units FaxFinder units can operate in same system but have independent phonebooks in which case they are designated Independent Synchronizing phonebooks entails three steps 1 Designating one FaxFinder as the master phone book In the main Device Manager screen right click on the unit to be designated as master scroll to Set Phone Book Sharing and select Primary delete save co
52. will not be added to the Address Book automatically You can also access the Address Book directly to add and edit entries At the FaxFinder Fax Client Software screen go to Edit Add Contact 7 If you want to include a cover page with your fax click in the Use Cover Page checkbox Enter information as needed in the Subject and Cover Page Notes fields Automated fields like sender information individual name company name street address phone number fax number etc should be entered in the Address Book The Address Book is accessible in the Options menu of the FaxFinder Fax Client Software screen For more information about addresses and the automated fields used in cover pages see the section Setting Up Your Address Book later in this chapter Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 78 Chapter 6 FaxFinder Client Software Operation The Cover Page Style chosen will determine how this information will appear on the fax cover page You can select a standard style from the Cover Page Style drop down menu or create a style of your own in the Template Editor To access the Template Editor software click on the View Edit button For more information see the section Creating or Modifying Cover Page Styles later in this chapter Click on the Preview Fax button to check the fax before you send it The Mult Tech Tiff Viewer program will appe
53. 012 Email Attachments 8 Resolution Standard Width 1728 Height Variable Baud 33600 Data Compression mh Error Correction on Scan Line Time 6 ms sbft disabled Color 8 Error 6 Extended Error 6x6 Last State finished Connect Time 62 23 2664 65 22 11 PH Modem Init 62 23 2604 65 21 46 PH Off Hook Time 62 23 2604 65 21 54 PH Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 132 Chapter 7 Server Operation Front Panel LEDs Label Name Description Identifier General LEDs Power Power Solid constant green if unit is on Status Status Flashing Green unit is functioning properly Solid Green unit is having its software updated DO NOT TURN OFF if Status LED is solid green Off system is booting or not powered Line 1 2 LEDs TD Transmit Data The TD LED flashes when the modem is transmitting data to another modem RD Receive Data The RD LED flashes when the modem is receiving data from another modem TR Data Terminal Indicates that server is talking to modem Ready CD Carrier Detect Carrier of remote modem is detected Ethernet LEDs LINK Data Link Lit when a physical link has been established with the Ethernet network ACT Activity Lit when packets are being transmitted by any device on the Ethernet network not necessarily by the FaxFinder Speed Speed 10 MHz or 100 MHz Multi Tech Systems Inc FF200 FaxFinder Fax Ser
54. 1 1 FaxFinder firmware 1 POTS modem POTS modem 2 1 Start Update Get Versions FaxFinder FF200 yersion 0 63 7 Modem 1 version LT Y 821 0 MTS634SMI 92 Data Fax Modem Version 1 29f Modem 2 version LT V 92 1 0 MT5634SMI 92 Data Fax Modem Yersion 1 29f 4 Click Start Update 5 The FaxFinder Confirm Update screen will appear Click OK FaxFinder Confirm Update Update the FF200 With C FaxFinder FF200_0_72 bin at 192 168 3 78 Cancel N Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 156 Chapter 8 Device Manager Installation amp Operation 6 The updating process will take as long as a minute During this time several messages will appear in the Update FaxFinder N N N N window A transient TFTP screen may appear briefly If the updating process has been successful the final message line will say Finished The FaxFinder CallFinder is ready Mi Update FaxFinder 192 168 3 78 Status Success Login to 192 166 3 76 leNeame C faxfinder1 FF200_0_72 bin K Faxkinder firmyvaere C POTS modem 1 POTS modem 2 erm update s Start Update Update the FF2000 With C faxtinder FF200_0_72 bin Update Log C Documents and Settingsicemd Application DataFaxFinder CallFinder Manager wpdateloc Stop FaxFinder CallFinder processing Login to 192 168 3 78 Login admin Password logged in successfully Success Login to 192 168 3
55. 16 2003 16 52 FAX 7637959874 MULTI TECH SYSTEMS Click and Hold Over Area and Development STH 19 Lot 1327 Ee Q Wu z T section line rd unimproved N proposed culvert Calico County Eubechah Township Main Magnifying Window scale able Also Appears Scan the Graphic If you click hold and drag you can scan the image in a magnified view Two magnifying windows will appear as in the Click and Hold Over Area description above Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 99 Chapter 6 FaxFinder Client Software Operation Importing Fax Images into Other Application Programs The Copy command in the Multi Tech Tiff Viewer allows you to import the fax image into other application programs In the illustration below a fax has been Copied from the Multi Tech Tiff Viewer and Pasted into a Microsoft Word document Microsoft Word pimsley edgerton notice re murkiepond Ie Eile Edit View Insert Format Tools Table Window Help Acrobat JO eR S6Q i EE N I Normal gt TimesNewRoman 10 z B Z U BE 18 Oct 2003 1 Dear Mr Pimsley Rocky Mountain Construction has just furnished me with the first round of lots 4 for the Murkie P ond Development project see below We are hoping that Edgerton Finance will continue their supp ort as this project expands J 104603 THU 15 27 FAX 720 985 2428 ROCKY MOUNTAIN CONSTRUCTION INC A002 Murkie Pond Development propo
56. 2 168 3 32 FF200 Indepet aay 192 168 3 78 FF200 Indepet save configuration restore configuration set phone a sharing gt properties 2 The Update FaxFinder N N N N screen will appear The current firmware versions for the FaxFinder server for POTS Modem 1 and for any of the unit s additional POTS modems will be listed in the main window Mf Update FaxFinder 192 168 3 78 FileName Browse m FaxFinder update select C FaxFinder firmware POTS modem1 POTS modem 2 Start Update Get Versions FaxFinder FF200 version 0 72 Modem 1 version LT V 92 1 0 MTS634SMI 92 Data Fax Modem Version 1 29f Modem 2 version LT 92 1 0 MT5634SMI 92 Data Fax Modem version 1 29f Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 155 Chapter 8 Device Manager Installation amp Operation In the bottom and largest pane of the Update FaxFinder N N N N window read the list and write down the version of firmware currently in use for the FaxFinder server and its POTS modems Compare these versions with the update files that you plan to use Make sure that the files to be installed really do supersede the ones currently installed on the FaxFinder In the FaxFinder Update Select field select FaxFinder firmware 3 Browse to the location of the most recent firmware file W Update FaxFinder 192 168 3 78 5 x Status FileName Browse ee update select
57. 3 32 Save the Phone Book for the next re boot Copy the updated Phone Book back to 192 168 3 32 Success Copy the updated Phone Book back to 192 168 3 32 Save the Config file on 192 168 3 32 Cancel Login to 192 168 3 32 Success Login to 192 168 3 32 Success save_config IP 192 168 3 32 Synchr xj Reboot the FF200 at 192 168 3 32 Login to 192 168 3 32 Reboot the FF200 at 192 168 3 32 Success Login to 192 168 3 32 After the master phonebook has been transferred to the first Copy FaxFinder unit and that unit has been rebooted the Device Manager will automatically begin synchronizing the additional Copy FaxFinder unit in the system if any until all have been synchronized To see the newly synchronized phonebook list in each Copy FaxFinder unit you must update the Phone Book screen by clicking on the Phone Book button to the right of Administration in the list at the top of the screen Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 143 Chapter 8 Device Manager Installation amp Operation Adding Devices Any FaxFinder CallFinder MultiAccess unit to be added to the system and come under the management of the Device Manager software must be connected to the same IP network as the computer running the Device Manager software To add a FaxFinder CallFinder MultiAccess unit to the system start at the main Device Manager screen Open the Edit menu and select Add Device When the Add Device scr
58. 4251 Name Senet Default Gateway 192 168 4 1 update time nist update Telco Setup Company in example has 30 PBX station ports and 20 additional extension numbers to assign to users who need incoming fax numbers Station Ports Users Fax Extensions 763 555 30nn x3001 Time Server A time server pro vides current time to the FaxFinder upon request The time server uses Simple Network Time Protocol SNTP vu ep 4 Z sexe punoqul outbound faxes Mary x3031 x3002 Joe x3032 PBX voice x3003 Pete x3033 x3029 Pat x3049 x3030 FF200port1 x3035 FF200port2 A Domain Name Server DNS resolves domain names www acme99 com into actual IP addresses FaxFinder 192 168 4 200 Email pete S erver acme99 com Name Server 192 168 4 89 faxfinder acme99 com 192 168 4 251 Faxing PBX Ext 3033 FF200 Ethernet LAN PBX Ext 3049 Mary Pat Admin mail acme99 com Mail Server must support Simple Mail Transport Protocol SMTP which FaxFinder uses for outputting faxes in email form PC of FaxFinder Administrator Faxin g PBX Ext 3031 Email pat acme99 com Email mary 2222 gt acme99 com All incoming faxes are labeled Faxing PBX Ext 3032
59. 7 26 AM receive 07 27 2004 07 33 19 AM 8017920194 send i i i i i l 1 Send I I I I I Fax message traverses public phone network Acme99 Office Lo PBX i Fax message reaches S PBX Calls to all fax ex _ a tensions are directed to FF200 FaxFinder Server POTS Modem FF200 FaxFinder Server Pete Email pete acme9g PBX Ext 3033 PBX Ext 3032 FFEA Joe Fax message from customer t L j Quontaazy s order _ J ne ete arrives as attachment PBX Ext 3049 TIF file in Joe s email inbox joe acme99 com PBX Ext 3031 Mary mail mar acme99 com Pat Admin Email pat Macme99 com Joe opens TIF file of customer order message using Multi Tech Tiff Viewer program Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 14 Chapter 2 System Overview Receiving a Fax Client Perspective Joe Gets a Product Order 4 Inbox Microsoft Outlook Ble Edt view Go Tools Actions Help Incoming fax arrives in client s a8 5 X Corey Poreply toa Gf Forward GA Ejsend and Receive Borind Gy oraanize Z email inbox The fax sender s Inbox Remote ID and the client s name appear in email Subject Folder List x line Remote ID comes from Mailbox Roger Sher S Outlook Today Pers
60. 785 3500 or 800 328 9717 Fax 763 785 9874 Technical Support Country By Email By Phone France support multitech fr 33 1 64 61 09 81 India support multitechindia com 91 124 2340780 Europe Asia Africa support multitech co uk 44 118 959 7774 U S Canada amp rest of the World support multitech com 800 972 2439 763 717 5863 Internet Address http www multitech com Table of Contents CHAPTER 1 PRODUCT DESCRIPTION AND SPECIFICATIONS cscsccssssscssscescsssescssenesescsssnessssneseeses 6 PRODUCT DESCRIPTION ssn secs isvacovenns stevssss coup sutstcendoveevevsnes teen save ovepsnotevendenesoensedsdsstes besten seus E E EREE NAVE REEE E scounedncesevsees 6 PRODUCT FEATURES sccsncensdscessvscosventesecutesscouesetsseuvesveoduvsessiecndsvcesecsesvadetes teases vedsestt stoncenseudcavessts sceveeusedtesessnewteeteovensess 7 PREREQUISITE DETERMINING PBX COMPATIBILITY amp CONFIGURATION c cccccccesssssscecececeesesneceseeeceessaseeeeeeceeneaaees 8 SAFETY WARNINGS siseses sseni ees kicau a ea ii en eaer ENE LEO ENE EENEN EAEE Ea UESTO EEEa seen tedsesvesetsscavecseuseesatssceuseds 8 TECHNICAL SPECIFICATIONS cx icsscestensssecusssecenesevssesn sveosevsesvicstcavecusoseosesencesescessedtcsstesvoscenseuscasedanssceveedecsavsctesesncovcsbeotes 9 RELATED MANUALS 551 cctovescc528sn 55 cecesesnacansenyvuveonsveseseeesstavsiurssinvahssdeseeevebsubhpsievssstecsesnsseoeysnssekeavacscotsensesveversseuetenteseys 9 DISTR
61. 9 30 03 4 53 PM b papisa Items E Mary Sherman Angela s Recital Tue 9 30 03 9 50 AM number or name Message is labeled as being from Ele Edit view Insert Format Tools Actions Help the FaxFinder Administrator SSenepty oReply toal Forward S E V Ly X fe E RAN Client opens email Fax message is To Roger Sherman graphic file attachment with S automatically assigned file name Subject Fax Server Fax Received From 970 555 2919 To Roger Sherman 192 168 Attached is your fax document Inbox Folder List x 1 B G From Opening recv0075 001 tif Some files can contain viruses or otherwise be harmful to Client can Open or save attachment recvO075 001 tif e ae ee Tiff files are automatically associated a worl source ni i with the Multi Tech Tiff Viewer What would you like to do with this file or with another chosen viewer Save it to disk I Always ask before opening this type of file Client views fax message in viewer program 09 3003 TUE 18 07 FAX 970 555 2919 CALICO COUNTY GOVERNMENT CENTER CALICO COUNTY CLERK 411 Main St 3rd For Willorisbury Colorado 970 555 2918 940 585 2919 tax August 18 2000 TIDS IS NOT A TAN BILL 1O Rocky Movmain Conzuucdor Inc 8 Burr St Lrurur go Colorado Tua 0 AMIS3 2428 Dea Mr Sherer The tas decermisalion yuu requeslteil or lu lola m the Markie Pond Developarent ae showy be ow Trill mai
62. A Tel 612 331 3251 Fax 612 331 3180 Email info amexinc com Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our International Technical Support department at 763 717 5863 When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 169
63. ADMINISTRATOR USER GUIDE FaxFinder FF200 2 Port V 34 Fax Server Administrator User Guide Multi lech Systems FaxFinder Administrator User Guide Model FF200 PN S000378A Version A Copyright This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright 2005 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Revision Date Description A 07 15 05 Initial release B 05 12 06 Initial Release Rev B Describes 1 05 08 FF Client SW amp 1 05 08 Dev Mgr SW and minor incremental releases beyond Patents This device covered by the following patent 5 673 268 Trademarks Multi Tech Trademarks FaxFinder Multi Tech and the Multi Tech logo All other products and technologies are the trademarks or registered trademarks of their respective holders World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 Phone 763
64. Again z ao Report a Collect For Output a Printer Setup Print Ctrl P Publish as HTML proposed culvert Preferences Ctrl Shift D Customize Output Options Printer Send 5 hal FaxFinder murkie pond01c FH9 murkie pond01 FH9 murkie pond01b FH9 Front2b FH9 WNWSO4 SALES_HP4K i WNWw SO4 PUB_HP4K Front e FHS Print Range Output Exit Alt F4 f All Curent page Copies 1 Pages fi Composite Separations Selected abrects I Print to file D Convert Text Cancel Help Application programs may sometimes complain about the image size not fitting on the fax page Although such messages can sometimes safely be ignored in the illustration below simply by clicking Yes to proceed you must confirm this with your own application programs FreeHand 9 IN The entire image will not fit on the selected paper Do you want to print just a portion of the image No Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 76 Chapter 6 FaxFinder Client Software Operation To assign the FaxFinder as the default printer simultaneously for all application programs that print use the Windows Printers dialog box Fi Printers Edit View Help Open Z Pause Printing PEN SALES_HP4K f ve on NWSO4 Sharing Purge Print Documents vpn Server Properties FaxFinder
65. CallFinder to restart Login to 192 168 3 78 Success Login to 192 168 3 78 Set up File space Success faxdrive IP 192 168 3 78 Transfer the file Prepare the FaxFinder CallFinder for flash Success cd fax_space IP 192 168 3 76 Start the Flash Programming modem hex at 115200 baud Flash completed successfully Success stflashwiz p0 ddid q0 t1 modem hex IP 192 168 3 78 Re Start the FaxFinder CallFinder Login to 192 168 3 78 Success Login to 192 168 3 78 The FaxFinder CallFinder will be ready 10 30 seconds Finished the FaxFinder CallFinder is ready 7 Repeat steps 1 6 for the second modem of this FaxFinder unit For consistency of operation update all POTS modems of all FaxFinder units in the system 8 The updating process is now complete Click the X in the upper right corner to return to the main Device Manager screen Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 154 Chapter 8 Device Manager Installation amp Operation FaxFinder Server Firmware Update 1 Bring up the Device Manager software main screen In the Device column identify the FaxFinder unit on which the update is to be done Be sure that the Status of that FaxFinder unit is idle before continuing You cannot update the FaxFinder while it is handling a call Select that FaxFinder unit and right click on it In the menu that appears select Update e Multi Tech Device Manager File Edit Help Device 19
66. Configuration Data The table below lists the information you will need to fill in on the various FaxFinder Server screen Gathering this information in advance will expedite the FaxFinder configuration process Server Parameters for Server Admin screen IP Address of FaxFinder unit Values for this FaxFinder Subnet Mask Domain Name Server Secondary Name Server optional Default Gateway Time Server typically time nist gov SMTP Mail Server Address Routing None POTS Mode PBX Routing PBX Routing Mode User Parameters for Server Phonebook Client Options amp Client Add FaxFinder screens User ID Username Name Email Address PBX Extension Password Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 23 1 Setting Admin PC to Startup IP Address a Connect a pc to your network b Set the pc IP address to 192 168 2 x subnet using any address excluding 192 168 2 1 Windows XP a From the Windows desktop right click on My Network Places and select Properties b In the Network Connection screen right click on Local Area Connection c In the Local Area Connection Properties screen on the General tab scroll to the Internet Protocol TCP IP entry and select it Click Properties d In the
67. F200 FaxFinder Fax Server Admin User Guide 85 Chapter 6 FaxFinder Client Software Operation Setting Fax Retry Number and Interval You can set the FaxFinder client software to retry a fax transmission if it fails on the first attempt You can set both the number of additional attempts and the interval between each additional attempt You can set these parameters as follows 1 In the FaxFinder Fax Client Software screen open the File menu and select Options When the Options screen appears click on the Fax Retry tab 3 FaxFinder Fax Client Software Eo Hen E Options of x Sedia Identification Fax Retry Date Time Server Priority Advanced Logging Pause Scheduler fng Faxes ale Options Number Of Retries 2 Retry Wait Interval min secs ans Gregor d H 5 y Merwood Langenwiedler 2 Set the number of retries and the interval between these repeated attempts and click OK Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 86 Chapter 6 FaxFinder Client Software Operation Sending One Fax Containing Multiple Documents The FaxFinder allows you to include multiple documents in a single fax transmission Those multiple documents could come from the same or different application programs 1 Consider the example below where a text file and a drawing file are included in the same fax with a single cover letter Here s how this multiple document fa
68. FaxFinder Fax Server Admin User Guide 55 Chapter 5 FaxFinder Client Software Configuration Chapter 5 FaxFinder Client Software Configuration To configure the FaxFinder Client Software you must first install the software on a PC and then associate that installed client software with one or more specific FaxFinder hardware units Installing FaxFinder Client Software 1 Insert the FaxFinder Product CD into the CD ROM drive of the client PC Launch the installation program by clicking on the setup exe file on the CD Transient screens will appear FaxFinder Client Software InstallShield Wizard Preparing Setup Please wait while the InstallShield Wizard prepares the setup iste SNEG Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 56 Chapter 5 FaxFinder Client Software Configuration 2 At the Welcome screen click Next Multi Tech Systems FaxFinder Client Software Welcome to the InstallShield Wizard for FaxFinder Client Software The InstallShield Wizard will install FaxFinder Client Software on your computer To continue click Next 3 At the Choose Destination Location screen designate the desired file location for the FaxFinder client software In most cases the default file location is recommended Multi Tech Systems FaxFinder Client Software Choose Destination Location Select folder where setup will install files Setup wil
69. Field Values Description Off Hook Time mm dd yyyy The time at which the modem went off hook for hh mm ss the fax transmission Width numeric in pixels Width of fax This is typically 1728 pixels Data Compression mh mr mmr Data Compression reduces the fax data stream taking advantage of the fact that most documents have commonly used runs of black and white horizontally and the fact that most documents differ very little from one scanned line to the next MH is a one dimensional compression along the horizontal axis MR is a combination of one dimensional compression and compression of differences between lines two dimensional compression Error Correction is not required if MH or MR compression is used MMR is two dimensional compression only and requires error correction MH modified Huffman MR modified READ MMR modified modified READ Default MH Status pass fail Indicates whether the current fax has been transmitted successfully or not Elapsed time in seconds Indicates the duration of the current fax transmission Email Attachments numeric Indicates the number of email attachments into which an incoming fax was divided Connect Time mm dd yyyy Indicates the time at which the connection for the hh mm ss current fax began Height Letter Legal Height of fax expressed in common page sizes Variable Letter 8 5 x 11 Legal 8 5 x 14 Error Correction on off Indicates whether
70. IBUTING DOCUMENTS TO CLIENT USERS 0 scecosecsssevonseonsossestovsenscensvssessosscnsevesvasessnssonsesnsvsoeteonsesensestsnesonsoes 10 CHAPTER 2 SYSTEM OVERVIEW sseesseeseseseeecserosoesesesoerosoeseseseecerososseserecoesororseeecoeeesoresoeeesoroeseseeessoroeeosoeseeeeeee 11 Our Sample FaxFinder Systems c scsevics wescesecctedesssnd na a eai ai aeiee EEE EE EE Kani a ERS ll Server Setup for Sample FaxFinder System Acme99 INC ssccscesssscscessceseessesesseeseccesecsseesesseeaeesecacesecneeeneseseneeas 13 Receiving a Fax Server Perspective Acme99 Gets a FAX ccccccesccescesecsseeseeenseeseesseeeeeeeeeeseceeeeeeeseenaeseaeenseeeasees 14 Receiving a Fax Client Perspective Joe Gets a Product Order 15 Sending a Fax Server Perspective Acme99 Sends FOX cecssccscessssessceseeseesecsceseccesecsceesceaeeaeesecaceseceeeeeeseneegs 16 Sample Client Setup Joe the Acme99 Order Processor ccsccssceseseescesscesscesecesecesecacecaceescecececeseeeeeneeeaseeeecnaeents 17 Sending a Fax Client Perspective Mary Sends Spec Sheet to Client csccscsccsssessesesseeseeseeeeeeaceseceeeenenaeeneens 18 FAX MeSSGR Components seisis iaieiiea iie EEE AREE AE EEEE E e RE EEE EE EAEE EEEE 19 CHAPTER 3 SERVER INSTALLATION sscssssscsssssssscsssncssssnsesesssssescsssnsssssnessesnessesssssessesssssnsssssnessessosees 20 PREREQUISITE DETERMINING PBX COMPATIBILITY amp CONFIGURATION cccccccccccsessssscesececse
71. Inc 7035557697 April Frost Ab Zero Research Inc 5695552159 Anne Tarzeh Animal Q Typing LLP 2734449455 Double click on Address Book entry to see full details in Contact screen adding contacts to address book Add entries to the Address Book by using the Add Contact command Fax recipient s Name Kim Phon contact details ee a are added Organization Quontaazy Scientific automatically to cover page Home Number if used Work Number 774 735 4685 Fax Number 774 735 4686 Address 3140 Cryo Pkwy E City Carraliford State Province ma Postal Code 01555 OK Cancel sync ing address book with Outlook folder 7 Minimize On Close i Minimize After Send File Edit Help 7 Enable Outlook Syne Device Status Pending Faxes Fax Ports Fax Log Chapter 2 System Overview SELF IDENTIFICATION How is client ID d to recipients Client must be told his her DID extension and full fax number so others can send l MEE Identification Fax Retry Date Time Server Priority Name Joe Bleaux Client info from Options Company Acme99 Inc Identification EENALLE Phone Number 763 555 3002 outgoing fax cover page Fax Number 763 555 3302 APPLICATION PRINTING DESTINATION How client directs document to FaxFinder a Printer Name Status SB NWSD4 HP4300TN Type S NWS04 PUB_HP4K ne GB Acrobat Distiller ere z
72. Internet Protocol TCP IP Properties screen record the existing IP address Then reset the IP address to 192 168 2 2 Windows 2000 a From the Windows desktop right click on My Network Places and select Properties b In the Network and Dialup Connections screen right click on Local Area Connection and select Properties c In the Local Area Connection Properties screen select the Internet Protocol TCP IP entry Click Properties d In the Internet Protocol TCP IP Properties screen record the existing IP address Then reset the IP address to 192 168 2 2 Windows NT a From the Windows desktop right click on Network Neighborhood and select Properties b In the Network screen on the Protocols tab select TCP IP Protocol in the list of Network Protocols Click Properties c In the Microsoft Internet Protocol TCP IP Properties screen record the existing IP address Then reset the IP address to 192 168 2 2 Chapter 3 Server Installation Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 24 Chapter 3 Server Installation 2 Logging In I a Bring up a Web browser on your pc At the browser s address line type the default Gateway address http 192 168 2 1 and press Enter b The Login screen will appear Multi tci Multi Tech FaxFinder Fax Server Model FF200 Version 1 0 d02 vere
73. MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Repair Procedures for U S and Canadian Customers In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS to destinations in U S and Canada Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check or purchase order for repair charges For out of warranty repair charges go to www multitech com DOCUMENTS Company warranty Extended two year overnight replacement service agreements are available for selected products Please call MTS at 888 288 5470 extension 5308 or visit our web site at www multitech com PARTNERS Programs orc for detail
74. Multi Tech Tiff Viewer D Faxes recv0137 001_tif 1 of 2 Scale 10 10 File Edit View Tools Window Help ag POe Olam Has ate Center Full lmage in Vvindow View Fit in V indow Proportionally View z File Name bar Fit to Width View also shows page page count and magnification e263 N F Bl e Magnifying Glass Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 95 Chapter 6 FaxFinder Client Software Operation fig Multi Tech Tiff Viewer D Faxes recv0137 001 tif 1 of 2 Scale 10 10 File Edit View Tools Window Help amp 8 89e Hah ale ePQae W Rotate Left Image Information Rotate 4 m Associated File Name Right ii C Documents and Settings joe FaxFinder Client Flip Horizontally p Compression Flip Vertically 3 CCITT Group3 1D FillBits Invert Dimensions Pixel r Colors Resolution DPI Black White Width 1728 Planes 1 Horizontal Height 1062 Bits 1 Vertical 98 cres A secondary screens About Multi Tech Tiff iewe mee a ae Copyright Multi Tech Systems Inc 1989 2003 Tel 1 800 328 9717 Web site http www multitech com Tiff Viewer Version Version 1 00 Tiff DLL Version Version 9 11 Bit Manipulation DLL Version 9 11 l l L Program Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 96 Chapter 6 Fa
75. UNTY GOVERNMENT CENTER CALICO COUNTY CLERK 411 Main St 3rd Foor Willorrabury Colorado 970 555 2918 940 555 2919 tax August 18 2003 TIDS IS NOT A TAN DILL Rocky Moumain Consucdor Inc 87 Burr St Lrurur g Colorado Tua QAMIS3 2428 Dea Mr Sherin The tax decermisalion you rquesteil or Ihe lols m the Markie Pond Developiment ae show berw Twill mail this to yo as well Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 15 Chapter 2 System Overview Sending a Fax Server Perspective Acme99 Sends a Fax iames nyp FaxFinder Server fax log indicates successful fax transmission Customer receives Mary s FAX message about product Name Remote ID Result poor el specifications 07 27 2004 10 23 36 AM 7747354686 send 07 27 2004 09 56 46 AM receive 08 20 2003 09 53 23 AM 9857979 send 08 20 2003 09 48 37 AM 3039187171 send 08 20 2003 09 40 57 AM receive 08 20 2003 09 25 14 AM 8017920194 receive 08 20 2003 09 08 20 AM receive 08 20 2003 08 53 11 AM 7175854 send Wy 2 MANY ITA NY y 7 i Fax message traverses public phone network Customer s Office Acme99 Office A Vii 4 POTS modem sends Mary s fax message to the public phone network FF200 through the Server Mary s FaxFinder Client SW communicates Pete with the FF200 ove
76. ail does not appear within 5 minutes see Chapter 9 Troubleshooting specifically item 4 What if don t get the email to me of the test fax that sent c Verify also that you can open the fax in a Tiff viewer program on your computer The viewer program you use could be either the Multi Tech Tiff Viewer or a graphic file viewer included with or installed in your PC The Multi Tech Tiff viewer is included on the Product CD and installed with other client programs During installation you can choose to associate all Tiff files with the Multi Tech Tiff Viewer or with another program In your email program double click on the file attached to the email message The Tiff viewer program will come up automatically displaying the tiff file of the fax fj Multi Tech Tiff Viewer C WINNT Profiles hgg Application D ata F axFinder Client Software T iffs recy01 22 001 tif Scale 10 10 File Edit View Tools Window Help eeegoe al lo es Bas awe 093003 TUE 18 07 FAX 720 985 3691 ROCKY MOUNTAIN CONSTRUCTION Test Fax Verses Target Shapes 1 think that shall never see a poem lovely as a tree Joyce Kilmer O Captain my Captain our fearful trip is done The ship has weathered every rack the prize we sought is won Walt Whitman Listen my children and you shall hear Of the midnight ride of Paul Revere On the 18th of April in Seventy five Hardly a man is now alive Henry Wadsworth Longfel ow Multi Tech S
77. amp Operation Saving a Configuration Each type of device in the FaxFinder CallFinder MultiAccess family saves all of its settings IP address password modem parameters DID channel parameters phone book settings etc internally This group of settings is its configuration This same group of settings can be saved on the computer running the Device Manager software Once saved the configuration can be retrieved from the computer and re installed onto the device using the Restore Configuration command To save the configuration for a particular devicet select the unit in the main Device Manager screen right click on it and select Save Configuration Choose the location at which the configuration file will be stored and click OK Then at the confirmation screen click OK again Version save configuration restore configuration updat p prope Trace File C Documents and Settings pmb Application Data Device Manager wpdatelog_192 168 3 32 Select a directory Save the configuration from 192 168 3 32 3 Application Data a Admin Utility Software Mumblypeg Helpline H Atilobeatric 3 Device Manager F S H O Rust Utility Help a Identities InterTedium AcediaMedia a E Save Configuration from 192 168 3 32 To C Documents and Settings pmb Application Data Device Manager 192 168 3 32 File Transfer Parameters Ascii C Octet Destination IP Address TEFAIEEEH PutFile C GetFile Local Filename
78. ane of the FaxFinder Send Fax screen you can add a cover page re arrange the order of the files or delete items from the list of files to be faxed Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 87 Chapter 6 FaxFinder Client Software Operation 3 You can also add to the list of files to be faxed out by including items that you have stored In the Documents pane of the FaxFinder Send Fax screen click Add You could then browse to find for example a fax that you had received earlier had stored as a TIF file and now want to forward to another party Multi Tech Tiff Viewer C RMC MurkiePond Proj calico lot taxes tif Scale 10 10 File Edit View Tools Window Help CALICO COUNTY CLERK 411 Main St 3rd Floor Wiltonsbury Colorado 970 555 2918 970 555 2919 fax August 18 2003 THIS IS NOT A TAX BILL Rocky Mountain Construction Inc 87 Bar St Durango Colorado fax 970 785 2428 r Documents Add Recipient Delete Recipient Lot Dimensions R murkie pond0 1c Phone Number calico lot taxes tif EE ici Z Name PhoneNumber Patricia E Zales Phone Number Sven Tucker 917209852428 r Cover Page IV Use Cover Page Cover Page Style Business z View Edit Subject Murkie Pond Subd Lot Sizes Drawing Taxes NW1 4 NW14 4 When all documents to be transmitted have been listed in the Documents list click Send Fax The documents will be sent in the
79. ar fig Multi Tech Tiff Viewer C WINNT Profiles pmb 000 Application Data F axFinder Client Software T iffs T emp tif 1 of File Edit View Tools Window Help seb NSRHO AATA AA Toe xB Hh As aw From Gus Smiley Rocky Mountain Construction Inc Subject Murkie Pond drawing Comment Sven please relay this drawing to the County Ta In it you can view both the cover page and the main fax page s For more information on this see the section Using the Multi Tech Tiff Viewer later in this chapter When satisfied with your fax close the Multi Tech Tiff Viewer program and return to the FaxFinder Send Fax screen 8 At the FaxFinder Send Fax screen click on the Send Fax Now button to send the fax 9 Confirmation of having sent the fax es successfully will appear in the Fax Log tab of the FaxFinder Fax Client Software screen FaxFinder Fax Client Software of x Eile Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book Sven Tucker Fri Sep 26 15 16 17 Centra Completed Tyler Addison Fri Sep 26 15 17 12 Centra 2 Completed Heinrich Feldman Fri Sep 26 15 21 57 Centra 2 Completed Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 79 Chapter 6 FaxFinder Client Software Operation Scheduling Fax Transmissions The FaxFinder allows you to send a fax immediately or delay its transmission until a later time Perhaps the
80. ar IP AAdreSS csccssescseseesseseeusesetceeecseuceescusesceesecaeesecaceeeesaeeseeaeensenaeenseaees 27 Ds LOG CUS In I ession a i a a ea aaan aaeei aa edea aeaaeae sends Rn aa a EE ETRIE 27 6 Seting Administrative PUNCTONS visere eraikan casierii eisiea erene iia ia a i oia 27 7 Setting Up the Mail Serve Pisces ccscasecsissubuscsieceleteies Sscveaseonssbiocbesssitdstesves de a o ai seuss EEE AE EEEE RE RE 30 amp Configuring the FaxFinder s Modem ss isiissiiirisririsisiisisseriiieisorieiorsseiiviseoiceii ieuas diveia 30 9 Changing Admin S Server PaASSWOTA 1csc ssssevsssesnssssesesonenseserocesevenesenecencesesesenesseesseenecenoesesenesonseeenaseneees 33 10 Specifying Administrator s Client Password ccsccssssssesesssesecsseseesecsceecssessessenseesecasesecneeseesaeeaeeaeseeaeeeeeaeenes 34 11 Sending Test Fax from Fax Machine to FaxFinderf v ceccecccscssccssssscesessseseeseeseceesecuceescuseeceeseessecesaeeseeseseeeeasenes 34 12 Adding Client Users to the Phone Book w scscssccssescssseeseesesssesecsesecuseeneseeseesecaeesceaecaeesecaeeeenaeeaeeaeeeecaseeeeasenes 36 CHAPTER 4 FAXFINDER SERVER SOFTWARE SCREENS cssssssssssssesssccssesescssssssssenessssnssessseseeees 37 Home Sereen igiena a tes bald dadeess idk allel and Saute esta dea ada en Leads 37 PO SUMS CHEON sas852es terete cucgt in a A E E E A piles rubella iowageesadiad 38 Fax Log Sereen 3 iors sae stick sdetipeass tacctib ests setnastssaebdessgaudlscastale
81. art Update 5 The FaxFinder Confirm Update screen will appear Click OK FaxFinder Confirm Update x Update the POTS Modem With C FaxFinder dwqg132F hex at 192 168 3 78 cn Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 153 Chapter 8 Device Manager Installation amp Operation 6 The updating process will take as long as a minute During this time several messages will appear in the Update FaxFinder N N N N window A transient TFTP screen may appear briefly If the updating process has been successful the final message line will say Finished The FaxFinder CallFinder is ready W Update FaxFinder 192 168 3 78 oO x Status Finished the FaxFinder CallFinder is ready Filer lanz C faxtinder1 dwqg1 32b hex Paxtinder update select FaxFinder firmware f POTS modem 1 C POTS modem 2 Start Update Get Yersions Update the POTS Modem1 With C faxtinder dweag132f hex Update Log C Documents and Settingsicmd Application Data FaxFinder CallFinder Manager wpdateloc Call C Program Files Mutti Tech Systems FaxFinder CallFinder Manager tftpClient exe IP 192 168 3 78 File C faxtinder dywqg132f hex Stop FaxFinder CallFinder processing Login to 192 166 3 78 Login admin Password logged in successfully Success Login to 192 168 3 78 Success tftpd reset IP 192 168 3 78 Login to 192 168 3 78 Success Login to 192 168 3 78 Wait for FaxFinder
82. as the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ Txxxx The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 For earlier products the REN is separately shown on the label 4 If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service 6 If trouble is experienced with this equipment please contact Multi Tech Systems Inc at the address shown below for details of how to have the repairs made If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is reso
83. at has a great deal of fax traffic 1 At the main screen of the FaxFinder Fax Client Software click on Edit and select Add Fax Server FaxFinder Fax Client Software Oj x File Edit Help De AE ee CSE J Ports Fax Log Address Book Edit Cover Page Template Status Recipient Print Capture idle 192 168 4 81 FF110 Independent idle 192 168 4 96 unknown logged in 2 At the Add Device Address screen in the Select Server field highlight FaxFinder In the Enter Address field enter the IP address or domain name of the FaxFinder unit that the client will use A client can be associated with more than one FaxFinder unit but the associations must be established one at a time Add Device Address E x Select Server FaxFinder Server Behind Firewall Enter Address This can either be an IP Address eg 192 168 2 1 or a domain name that is assigned to the fax server eg FaxFinder1 muttitech prv Username Password This is the user ID password combination assigned to you by your administrator to allow you to send faxes using this fax server OK Cancel 3 Enter in the appropriate fields the Username and Password that the client will use when accessing this FaxFinder unit If the client is to be associated with multiple FaxFinder units a different Username and Password could be established for each However in most cases it is advisable for Multi
84. atus version 192 168 3 32 FF200 Copy idle 92 168 3 78 FF200 192 16 FF200 TER save configuration restore configuration update set phone book A Primary Copy Independent properties Phonebooks of Independent FaxFinder units do not participate in phonebook sharing Viewing Properties The Properties command brings up the FaxFinder CallFinder N N N N screen on which you can view the IP Address and Username of the FaxFinder and determine the number of characters in its Password Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 150 Chapter 8 Device Manager Installation amp Operation Firmware Updating Process Detailed Over time new versions of FaxFinder firmware will be issued When these newer versions become available you will want to secure the firmware files typically by downloading them from the MultiTech web site and install them in the FaxFinder There are three parts to a full firmware update a updating POTS Modem 1 firmware with file name of the form dwqg lt x gt lt y gt hex where xis a number and yis a letter b updating firmware for POTS Modem 2 3 4 etc same file name as above and c updating FaxFinder server firmware with file name of the form FF lt w gt lt x gt lt yz gt bin NOTE You must have the update files on your computer before beginning this procedure The latest version of these files will be available on the Mu
85. axFinder or HylaFAX fax server unit pertaining to its fax sending and receiving capabilities and to its print image capturing capabilities Recipient column alphanumeric Shows the name and fax number of recipient to whom fax is currently being sent idle preparing to capture capturing page n Print Capture row Indicates status of the FaxFinder s Print Capturing software module Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 67 Chapter 5 FaxFinder Client Software Configuration FaxFinder Fax Client Software Menu Command Definitions cont d Command Name Values Description Device Status tab cont d Commands accessed by Right Clicking on a selected FaxFinder Delete Dis associates the client from the selected FaxFinder or HylaFAX unit so that the client can no longer send faxes through that FaxFinder unit The FaxFinder Server s IP address is removed from the Device Status list of the FaxFinder Client Software Disable Temporarily dis associates the client from the selected FaxFinder or HylaFAX unit so that the client can no longer send faxes through that unit To restore the connection to the FaxFinder HylaFAX unit select Disable Because the FaxFinder Server s IP address remains in Device Status list of the FaxFinder Client Software service can be restored by toggling the Disable command thus enabling the association once again A
86. been tested and found to comply with the limits for a Class B digital device pursuant to 47 CFR Part 15 regulations The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Plug the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the CFR 47 rules Operation of this device is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to ope
87. bort Discontinues a fax transmission in progress Abort and Pause Discontinues a fax transmission in progress and puts all pending faxes on hold After this command has been invoked no more faxes will be sent from this client until a the client PC is turned off and on again or b the command has been turned off by selecting Pause Scheduler in the File menu of the FaxFinder Fax Client Software Properties Brings up the FaxFinder lt IP address gt lt domain name gt screen This screen simply shows the IP address or domain name of the selected FaxFinder unit Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 68 Chapter 5 FaxFinder Client Software Configuration 3 FaxFinder Fax Client Software File Edit Help Pending Faxes Recipient Scheduled Time Date Pages Lowell Campbell Tue Feb 17 2004 06 36 06 PM Carlisle Remington Tue Feb 17 2004 06 36 06 PM Olga Blanchard delete Tue Feb 17 2004 06 36 06 PM reschedule properties FaxFinder Fax Client Software Menu Command Definitions cont d Field Command Name Values Description Pending Faxes tab Recipient column Identifies recipient of each fax for which transmission is incomplete Scheduled Time Date Identifies time at which a pending fax is set to be transmitted Pages column Shows the number of pages of each fax Commands accessed by right clicking on a selected
88. capturing page n sending fax page n receiving fax page n success unsuccessful user aborted unsuccessful no carrier unsuccessful no dial tone unsuccessful error lt descriptor gt Shows the status of the FaxFinder fax server unit pertaining to its fax sending and receiving capabilities and to its printimage capturing capabilities Recipient column alphanumeric Shows the name and fax number of recipient to whom fax is currently being sent List All Fax Ports Y N When selected all fax ports are listed when not selected only the current active fax port is listed Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 70 Chapter 5 FaxFinder Client Software Configuration amp FaxFinder Fax Client Software File Edit Help Tue Feb 17 19 08 19 Centr ue Feb 17 19 10 29 Centr ue Feb 17 19 11 32 Centr we Feb 17 19 11 32 Centr SUCCESS SUCCESS SUCCESS SUCCESS delete ser Campb Nat Harrelson Lowell Campb resend properties FaxFinder Fax Client Software Menu Command Definitions cont d Field Command Name Values Description Fax Log tab Recipient column Time Date Sent column Identifies recipient of each outgoing fax Indicates when each outgoing fax was sent day date time zone in the form ddd mmm nn hh mm ss ZZZZZZ Pages column integer Shows the number of pages in each fax Status column Com
89. cececececececececececececececeeececeeececs 64 SENDING LES To aaO EAEN TEERAA SE ITEE IE E PEREA A AE ae sates EEE AE BORES iy anoles Wows cb ey E EEEE 64 FAXFINDER FAX CLIENT SOFTWARE MENU COMMAND DEFINITIONS ccccccecececececececececececececececececececececececececeeecs 65 CHAPTER 6 FAXFINDER CLIENT SOFTWARE OPERATION ccccsssssssssscccsssscccsssscccesssccsessssccsessssecees 73 ENDING ALBAN och 36 tach ate E ak Re at ae Mitel han Tate Ee AE EE ETE atts Clocks vette 74 SCHEDULING FAX TRANSMISSIONS ss0ssesesesssesesesesescssseseseseseseseseseseseseseseseseseseseseseseseesseseseseeesesesesesesesesseesseeseeeess 80 RE SENDING A FAILED FAX 5 535 bc0csciscbes55ies cous esc isebascoes a0sesed a T e n a soa anep dards seen Ge aa 81 PUTTING PENDING FAXES ON HOLD AND RESCINDING THE HOLD ccccccecececececececececececececececececececececececececececeeecs 82 GANGELING AvP AK files tie bien che Anh taal ce ahaha oda iat Need ste tee Bee asta d othe hd de an toon EEA 85 SETTING FAX RETRY NUMBER AND INTER VAD er eE r EE EEE EEEE EE AA iE PE E R aE 86 SENDING ONE FAX CONTAINING MULTIPLE DOCUMENTS 00000sesesesssssssssssesssesesssesesesssesssesessseeeseseeeseseseseeeseeeeees 87 FORWARDING A BAX CEEE EE E EE AEE EE EE EE E E 89 REGELVINGiA BAX EE EEE EEE E E E EEE EE 91 Re eiving Faxesin POTS Mode iien neesi a aT a E R AE E ASE N R E AEA N 9 Receiving Faxes in PBX Routing Mode ccccccccccesccessesscesecesecnsecsecaeees
90. ceed 5 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Industry Canada This Class B digital apparatus
91. cesecsseeseeneesseesseeseeeseeesecnsecnsecaecsaecasenaesnaeens 161 2 What if I don t get an email when I set the mail server address i seecsccesssssesecssesecnseesenseeseesecseeecneeeeeaeeatees 161 3 What if the FaxFinder doesn t answer a fax call eeeeccessccesscssesscsseescnsesseesecsseceesecseesecneesecsaeeecaeeseesesaeeseenaes 163 4 What if I don t get the email to me of the test fax that I sent cscsccsseseceseessesecnsesecneeeeeeseeceeeceaseeeeseseeeseeneeees 163 CHAPTER 10 REGULATORY INFORMATION cssscccssssscesssscccsssscccssscccssssccccsssacccessccececsccscssssceccsssseces 164 47 CER PART08 R S OIN E E E eeu teace caeste A A E E A AS 164 47 CER BART TSREGULATION oekin n coke ates A A ee eee Ee 165 BAX BRANDING STATEMBNGT a ses0es8tiis A oes eons SA ae A Le Ae 165 CANADIAN EIMITATIONS NOTICE a a Gacesas sence Shsbisee A Gaaea nk beac bes siaa meek ek esos A E 166 ENDUSTRY CANADA E E E E A E A oes hanes Se eee eA A eee eee eee 166 WEEE STATEMENT SEENE EE EEE AE BEE AE up edaceedessuddentaegensseneseeaveuseg sbaecedeasvedusucedectecysupteraeeiesves 167 CHAPTER 11 WARRANTY SERVICE amp REPAIR ssseessooecssecesssecsscoeesscocecssoeessecescoeessocecsseceessecsssseessoceessecee 168 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 5 Chapter 1 Product Description and Specifications Chapter 1 Product Description and Specifications Product Description Th
92. ck over Area b Click and Hold Over Area c Scan the Graphic Click over Area A secondary window will appear that shows the clicked on area magnified You can adjust the size of the secondary window by dragging on its borders You can re locate the secondary window by putting the cursor inside the window clicking holding and dragging fj Multi Tech Tiff Viewer D Working FF110 F ax Finderl dwgs3 recv01 37 001 tif 1 of 2 Scal HMA File Edit View Tools Window Help 8 h NBE EJJA A 1I NNI Tish FAR PHATARNATS WITT TROT S STRYS Murkie Pond Development 4H 19 Lot 1325 Lot 1327 se ctise line rd funimpawisli gt r A E F gt s colverl Calke Cuur ty bubechah ownsaln Magnified Image Appears in Secondary Window Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 98 Chapter 6 FaxFinder Client Software Operation Click and Hold over Area Two additional windows will appear The cursor itself becomes a small secondary window of fixed size The same image also appears on a third window You can adjust the size of the secondary window by dragging on its borders You can re locate the secondary window by putting the cursor inside the window clicking and dragging E Multi Tech Tiff Viewer D Working FF110 Fax Finderl dwgs3 recv01 37 001 tif 1 of 2 Scale 10 10 File Edit View Tools Window Help 36 NG Leo al Jaera is aa 10
93. client software This will vary for different Windows operating systems For Windows NT4 2000 this will be C Winnt Profiles lt username gt Application Data FaxFinder Client Software Cover Pages For Windows XP this will be C Documents And Settings lt username gt Application Data Fax Finder Client Cover Pages Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 120 Chapter 6 FaxFinder Client Software Operation For our example we will rename the file rmc1 cpg for the purposes of our fictitious company Rocky Mountain Construction Inc Template Editor 10 10 File Objects View Settings Os ale salm ololafa elje Ale S Save in a CoverPages amp c BoldComplete cpg E FaxComplete cpg E LongComment cpg E PlainComplete cpg E PlainShort cpg File name mct Save as type Cover Page cpg Cancel 4 You can use the Tab key to skip from field to field in the template Note however that any values added to template fields will be overwritten by values specified in the Address Book in New Contact screens launched from Edit Add Contact in the FaxFinder Fax Client Software program Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 121 Chapter 6 FaxFinder Client Software Operation 5 Add company logo at top of cover page For our example we will add the graphic file ff rocky mtn logo1 bmp to the cover page In the Insert me
94. d POTS Modem1 2 f ields group State Waiting for Ring Initializing Modem Waiting for Connect Negotiating Receiving Page Postpage Processing Processing Busied Out Indicates the modem s current operating condition Baud Rate 2400 4800 7200 9600 12000 14400 16800 19200 21600 24000 26400 28800 31200 The data transmission speed in bits per second at which the current fax transmission is occurring 33600 bps Connect Time mm dd yyyy For the current fax the date and time at which hh mm ss the connection began Page numeric For the current fax this indicates the page number currently being received 0 indicates that no fax is currently being sent or received Width numeric in pixels Width of received fax Elapsed Seconds numeric The duration of the current fax transmission in seconds Vertical Resolution standard fine Horizontal resolution is 204 bpi Vertical resolution can be either 98 bpi standard or 196 bpi fine alphanumeric Length letter legal or Length in paper size of the received fax variable Remote ID numeric phone The fax number or other identifier for the off number or premises fax machine sender or receiver involved with this fax transmission Initialize Modem button Initializes the modem clearing a busied out state This can only be done by a user with administrative rights Make Busy butt
95. d from the FaxFinder unit RESPONSE B Verify that the mail server is running by sending an email to yourself using your email software If you cannot send an email to yourself using your email software then the mail server is not running and you should find out why If you can send an email to yourself using the email software then there is a problem between your mail server and the FaxFinder unit Call Multi Tech Tech Support 1 800 972 2439 CAUSE C The client PC running the mail software cannot connect to the mail server RESPONSE C If you as a client cannot send yourself an email then contact your administrator there may be a problem with your mail server CAUSE D The administrator s email address may be missing or incorrect RESPONSE D Check and add correct the administrator s email address as needed Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 162 Chapter 9 Troubleshooting 3 What if the FaxFinder doesn t answer a fax call REMEDY for POTS Mode Use this procedure if during a test call to the FaxFinder you fail to see the Waiting for Connect State in the Current Status POTS Modem1 2 screen and if you fail to hear modem dialup negotiation tones both the state and the sound must be observable A Situate yourself in a place where you can see the FaxFinder unit and simultaneously use a phone on a regular POTS line B From that ordinary POTS phone dial the phone number
96. d in cover page in a continuous fashion If grid is on objects can only be positioned at discrete grid coordinates Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 130 Chapter 6 FaxFinder Client Software Operation Reporting Failed Faxes to the Administrator Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely That is some or all of the intended pages of the fax may arrive in a form that cannot be read Here is the sequence of events you may encounter and the proper response 1 The client user receives an email message from the FaxFinder about a partially or wholly failed fax sent to him her 2 Advise the sender of the fax to re send all or part of the fax 3 If the fax was only partially a failure then TIFF files for the successful pages will be attached If any pages of the fax failed then an additional file will be attached to the email message It will have a name like modemOmodem1_date time txt This is the modem log file 4 The modem log file contains information about the conversation between the sending modem and the FaxFinder s receiving modem This information may be valuable to the FaxFinder administrator in protecting the fax system and preventing future errors 5 The client user should forward the modem log file to the FaxFinder administrator in an email message The FaxFinder adminis
97. down menu Template Editor new cpg File Edit Insert View Settings Image Field Text Static Text Line Rectangle Ellipse Hilite Filled Object The commands to create these objects can be invoked either here or from buttons on the Tool Bar We will invoke various commands from these toolbar buttons throughout this procedure 4 Decide on the categories for which you want automated fields on the fax cover page Generally speaking you will want to include information about the Sender and the Recipient For each type of information you will want a label in Static Text and an Edit Box Field Text into which the automated information will go Information about the sender will be automatically transferred from the FaxFinder Client Software Options screen onto the cover page information about the recipient will come to the cover page from the FaxFinder Address Book s Contact screen or from the FaxFinder Send Fax screen if the Add Recipient button is used to specify the fax recipient and occasional information will come from the FaxFinder Send Fax screen for the subject of fax and the comment and from the client PC for the date of the fax Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 114 Chapter 6 FaxFinder Client Software Operation To insert an automated field you must click on the Edit Box button and then drag open a box at the desired place on the screen Typically o
98. duct Description and Specifications Distributing Documents to Client Users The person acting as FaxFinder Administrator should see to it that client users get copies of the Client Operation Primer the file name is S000407_ PDF and the Client User Guide the file name is 000406_ PDF You could distribute this information either by printing out and or photocopying hard copies of these manuals for client users or else by supplying them with the electronic PDF files for these documents either as email attachments or via some memory storage medium CD diskette etc Client users will need this information to take advantage of the capabilities of the FaxFinder system Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 10 Chapter 2 System Overview Chapter 2 System Overview Our Sample FaxFinder Systems The FaxFinder system handles faxes in a non conventional way A regular fax machine is a centralized resource The FaxFinder system decentralizes fax functions throughout a network of PCs served by the FaxFinder unit and by an email server in a common Ethernet network In this chapter we will give you the big picture of how the FaxFinder FF200 Server unit and the FaxFinder Client software can deliver this convenient functionality To show what you must do to implement FaxFinder functionality we use a two fictitious companies as examples in this manual The first Acme99 Inc is a small man
99. e Ea Message is labeled as being from Ble Edit wiew Insert Format Tools Actions Help the FaxFinder Administrator EeReply Reply to All o Forward E Y D X From Hank Gregory Admin To Roger Sherman Ce Subject Fax Server Fax Received From 970 555 2919 To Rager Sherman 192 168 eye Client opens email Fax message is graphic file attachment with automatically assigned file name Attached is your fax document Name Roger Sh Remote ID 970 OELE e A Q Opening 2 recv0075 001 tif recv0075 001 tif Client views fax message in viewer program Some files can contain viruses or otherwise be harmful to Client camopenol Save attachment your computer It is important to be certain that this file is Tiff files are automatically associated From a trustworthy source i a a E with the Multi Tech Tiff Viewer Spenit or with another chosen viewer C Save it to disk I Always ask before opening this type of file fl Multi Tech Tiff Viewer C WINNT Profiles rts 000 Application Data FaxFinder Client Software T iffs recv0075 File Edit View Tools Window Help lle QB nd amer 09 30 03 TUE 18 07 FAX 970 555 2919 CALICO COUNTY GOVERNMENT CENTER i i IDT STE 40075 001 tif I CALICO COUNTY CLERK 411 Mein St 3rd F cor Willarisbury Colorado 970 555 2918 440 555 2919 tax August 18 2003 TIDS IS NOT A TAX BILL Rocky Moumain Conzzuctor Inc 87 Burr St Lrurur gu Col
100. e FF200 2 Port V 34 FaxFinder unit is a complete economical easy to use network fax server With it you can receive faxes as emails and send faxes from any application that can print The FF200 FaxFinder operates in two modes PBX Routing Mode and POTS Mode PBX Routing Mode When connected to a station port on a PBX the FF200 functions as a network fax server with two way fax service Multiple PBX extension numbers are dedicated to incoming fax traffic which is routed to the FF200 Only one station port is needed Faxes transmitted to any of the PBX s fax dedicated extension numbers all go to the station port serving the FF200 The FF200 converts the incoming faxes into graphic files that are sent as email attachments to fax recipients on or beyond the ethernet network Because faxes are delivered in the form of email the fax recipient could be at any reach able email address So for example a sales person could receive faxes while traveling by using a regular company fax number and picking up the email messages remotely Each fax dedicated PBX extension number is associated with a particular email address Receiving Fax clients receive faxes in the form of email attachments From the remote fax sender s perspective PBX extension phone numbers are functionally identical to ordinary fax phone lines Sending Fax clients on the network can send faxes directly from their PCs using any application program that can print The application
101. e is displayed Click on Phone Book to see the updated values Phone Book User ID Email Address Ext Function Pat Admin l U nassi gned N umber b1 Unassigned Number Row PBX Routing Mode only In the Unassigned Number row of the Phone Book screen enter the email address of the person whom you want to receive all inbound faxes sent to unassigned PBX phone numbers For example suppose extra PBX extensions were allocated to incoming faxes but were not specifically assigned to any individual employee Faxes sent to those PBX extensions would go to the Unassigned Number email address b1 Unassigned Number Row POTS Mode only In the Unassigned Number row of the Phone Book screen enter the email address of the person whom you want to receive all faxes sent to the FaxFinder system This party becomes essentially the fax attendant for the FaxFinder system This is the person who forwards received faxes to their intended recipients typically by forwarding the email to which the fax is attached Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 28 Chapter 3 Server Installation b3 Unassigned Number Row Finishing Click on Update in the Unassigned Number row The message Success Unassigned Number was updated will appear above the Phone Book list Phone Book User ID Email Address Ext Function Unassigned Number c Personal Email Address for Administrator opt
102. ececececececececececececececececececeeeeeeecececs 126 DALAL RIL KA 1 ROPE EERE AE FRE A PP ISP aE PEP PPP SR EE eT 126 GRONA CHUB See PEE AEE E E S aw a eee acts os ieee Da weet haa ic Bs OE ERE 127 TSO PEM LA AOAN AE EEE ENEE EE IEE TENETE A EE ss E ei EG Re 127 VIEW AA A EE EE E AEE EAE E OEE AS E EEEO EE 129 DEMING S Ments aair e e a Ate sus a e E E E O dans E E sees EK EEE EAA ETS 130 REPORTING FAILED FAXES TO THE ADMINISTRATOR ccccecececececececececececececececececececececececececececececececececececececesecececs 131 CHAPTER 7 SERVER OPERATION sissvassssscessssseveossdvecvcssecesvossssesessstucseteesusssetesvossevesessstussvessbsesvecdedesvensiseasseees 132 FAX LOG PMA M SSA G S a a a a a a A E E TER 132 FRONT ESANI EA EDS E E EE EEEE EEE E 133 DEALING WITH FAILED FAX REPORTS a a a n E rE niae 134 Failure Analysis Factors to Consider isisiyi iie naeia an ai aE E E EE AAKE ANSE RSA 134 Possible Solutions to Fax Failure Problems ccccccccccccsssscececcccccccssssseccscccccssseseccececessuseseccccessuusaeccecscessessuuneeses 134 CHAPTER 8 DEVICE MANAGER INSTALLATION amp OPERATION ccssssccsssscscsssccessssccessssccccssseeces 135 Installing Device Manager SoftWare e one eE E E E SE E EEE e E A E 135 Operation Applicability of Device Manager cccceecceeccetscesecesecnsecsecaeeeseeeseecseeseeeeseesecusecnsecuaecsaeaecaeesaeens 136 ACCESS 10 COmmMmandS aa e E e e cu setae ad e e eons E E E E E E a oon 136 Device Manage
103. een appears enter the IP address Username and Password for the unit you are adding to the system Then click OK e Multi Tech Device Manager File Edit Help Dey Synchronize Phonebooks f Status version Add Device 192 Auto Discover Devices Add Device Address Select Server I Server Behind Fir Enter Address This can either be an IP Address eg 192 168 2 1 or a domain name that is assigned to the fax server eg Multi Tech Device Manager1 multitech prv Username Password This is the user ID password combination assigned to you by your administrator to alow you to send faxes using this fax server OK Cancel Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 144 Chapter 8 Device Manager Installation amp Operation Right Click Menu for Selected FaxFinder Device Right Click Menu Command Description Delete Dis associates the selected device FaxFinder CallFinder or Multi Access unit from the system of devices listed in the Device Manager software Device column Save Configuration Saves the settings of the device s built in software including the phonebook on the PC on which the Device Manager software is running Restore Configuration For the selected device this command re imports a previously saved version of the unit s software settings including phonebook for FaxFinders and CallFinders back into that unit Update fir
104. eesseesseesseeseessecesecaecuaeceseaecuaecsaecnaeeaaeeatens 93 USING THE MULTI TECH TIEF VIEWER ccccecececececececevevevevevevevecevevevevevecececevevececececscececececececececececececevecececevevevevess 95 Frequently Used Commands Toolbar Icons w ccsccescscceesseecevscevecuecusecusecaseesseeseeseeeseeeseceseseeeeneeeseseaeeesaeesaeeneees 95 Importing Fax Images into Other Application Programs cccsccesccessceseceseensesseenseeaeeeseeeseeeseesecesecusecnaeensecneesaes 100 SETTING UP YOUR ADDRESS BOOK MANUALLY ssssssssesesesesesesssesesesssesesesssesesesesescssessesesesessseeeseseseseseeseeeeeeees 101 SETTING UP YOUR ADDRESS BOOK BY SYNCHRONIZING WITH OUTLOOK 0sesessessesseesssesssssesssesesessssseseseeeseees 103 What Synchronization Means reens EEE EEEE e EAEE NEE EVEA E ARSAN EIEEE 103 Synchronization Procedure ein aaea aa a E A A AEE AAE AROE AE E E E E OAS 103 USING STOCK COVER PA OE S a a a a E O E E E rE 106 CREATING OR MODIFYING COVER PAGE STYLES ccccccececececececececececececececececececececececececececececececececececececececeeeeecececs 112 Creating New Cover Page Templates si c cicscehiteisciivscutcesns tb cuues Seactvtseecesveveeuetvapesuesveedalesseessnesieusneuvesvagecbevestsede 112 Modifying Existing Cover Page Templates ccccccsccescsssesscesecesecnsecnseeeeeseeeseesseeseeeeeessecesecaecnaecnaenaaenaecnaecsaeens 120 COVER PAGE GENERATOR MENU ICON COMMAND DESCRIPTIONS ccececececececec
105. eld Definitions cont d Field Name Dial Prefix Values Numeric string 5 characters max Use of a comma is optional The comma denotes a brief delay to establish dial tone for an outside line Description When the FaxFinder is used on a phone line ina PBX or key system this is the digit that must be dialed to access an outside line that is a line on the PSTN rather than extensions of the PBX or key telephone system The digit 9 is most frequently used If 9 is specified in this field clients will not need to include the 9 in the individual entries in their address books or when Adding Recipients in the FaxFinder Send Fax screen The FaxFinder administrator must inform clients as to whether they must include or omit the 9 when entering fax numbers Fax Debugging on off This field allows you to turn on or off a fax debugging feature When Fax Debugging is on the FaxFinder produces detailed technical reports on failed faxes Generally this feature is for use by the user in conjunction with MultiTech tech support personnel This feature helps to identify and clarify unusual or difficult problems that may occur Extra Init String In this field the administrator can enter AT commands that the FaxFinder modem will implement each time the modem is initialized between each fax call Update button Update All Modems button Click on this button to implement con
106. elop rind t item ID 1S ie COMM sccher Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 119 Chapter 6 FaxFinder Client Software Operation Modifying Existing Cover Page Templates Note While all five stock cover page styles can be readily customized the styles PlainComplete and PlainShort are especially well suited to customization In most cases one can start with these files and simply add one s own company name in text or insert one s graphical company logo 1 Open the Cover Page Generator program Go to Start Programs FaxFinder Client Software Cover Page Generator You can also open the Cover Page Generator program from the FaxFinder Fax Client Software program by opening the Edit menu and selecting Edit Cover Page Template FaxFinder Fax Client Software Eile Help Add Fax Server Add Contact ax Ports Fax Log Address Book De Edit Cover Page Template Fax Finder at 192 168 3 30 In the File menu select Open Browse to the directory into which the FaxFinder client software has been installed Typically this will be C Program Files Multi Tech Systems FaxFinder Client Software Cover Pages Select a cover page template from the list For our example we will use the cover page template file FaxComplete cpg 3 In the File menu select Save As and rename the file saving it in the Application Data directory for the FaxFinder
107. er Setup is performing the requested operations InstallShield 7 At the completion screen click Finish Multi Tech Systems Device Manager Maintenance Complete InstallShield Wizard has finished performing maintenance operations on Device Manager Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 160 Chapter 9 Troubleshooting Chapter 9 Troubleshooting 1 What if can t see the web page for my FaxFinder REMEDY Is the status LED on the FaxFinder unit blinking If not then the unit is either malfunctioning or not turned on If the Status LED is blinking then verify that the Admin PC is actually on the same subnet as the FaxFinder and that it can be pinged Launch a Command Prompt In WinNT go to Start Programs Command Prompt In WinXP go to Start All Programs Accessories Command Prompt In Win2000 go to Start Programs Accessories Command Prompt Type ipconfig to verify that the Admin PC s IP address is in the same network as the FaxFinder s IP address Then type ping 192 168 2 1 or server s current IP address and press Return If the FaxFinder unit does reply to the ping and you are still unable to view the FaxFinder web page then call Multi Tech Tech Support for more assistance 1 800 972 2439 2 What if don t get an email when I set the mail server address This pertains to the procedure Setting Up the Mail Server The email ma
108. er program and a suite of client software programs the Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 6 Chapter 1 Product Description and Specifications main fax sending client program a viewer for TIFF files and a program for creating and modifying fax cover pages Product Features e Faxes routed to email via PBX extension numbers e Faxes converted to TIFF files e Uses two PBX station ports e Allows available PBX extensions to serve as incoming fax numbers for users e Loop start port for outbound inbound faxing e Super G3 V 34 33 6K fax communication e Compression in MH MR and MMR modes e Error Correction Mode ECM for fast and reliable faxing e Web server interface for system configuration and management e Email notification of failed outbound fax transmissions e V 92 56K data mode e Tone and pulse dialing e Connects to 10 100BaseT Ethernet e Flash memory for easy software updates e Small desktop size external chassis e Two year warranty Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 7 Chapter 1 Product Description and Specifications Prerequisite Determining PBX Compatibility amp Configuration To operate the FF200 FaxFinder system in conjunction with a PBX PBX Routing Mode that PBX must be able to route incoming calls to many PBX extension numbers to a single PBX station port This multiple extension to
109. figuration changes on the FaxFinder modem That is after changing any fields in the Modem Configuration screen you must click the Update button for those changes to be activated This button updates changes to both modems of the FaxFinder Max DTMF Digits Indicates the maximum number of dual tone multiple frequency phone dialing digits that can be received by the FaxFinder in this system Default 4 Fax ID alphanumeric 20 characters max The value in this field will be printed at the top of each page of the transmitted fax The value in this field is usually the phone number of the line to which the POTS modem is attached However any alphanumeric string up to 20 characters is allowed Sometimes company names or abbreviations are included in this string Some governments may require that the originating phone number be printed on each fax page Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 53 Chapter 4 FaxFinder Server Software Screens Modem Configuration POTS Modem Screen Field Definitions cont d Field Name Error Correction Values on off Description By setting Error Correction to on you are requesting that faxes be sent in an error free condition which can be achieved only if the remote fax machine with which you are communicating also supports Error Correction and has this feature enabled The Error Correction feature slows down fax tra
110. hernet network or outside of it 3 The recipient opens the email message The incoming fax message takes the form of a graphic file attachment The FaxFinder Server has assigned the file an automatic file name 4 The incoming fax arrives in the client s email inbox as a message with an attachment The email message is marked as being from the FaxFinder Administrator The sender s Remote ID and the client s name appear in the Subject line of the email message The Remote ID comes from the sending fax machine and is typically the sender s fax number or name Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 91 5 Inbox Microsoft Outlook Chapter 6 FaxFinder Client Software Operation Ble Edit view Go Tools Actions Help Incoming fax arrives in client s aS 0 X oey Reny to al of Forner A send end eceve Barind gaorgenze email inbox The fax sender s Inbox Remote ID and the client s name appear in email Subject Folder List x E Mailbox Roger Sher SG Outlook Today Pers lt Calendar Contacts Deleted Items line Remote ID comes from sending fax machine and is Pe i Sven Tucker brick problems Tue 9 30 03 5 53 PM typically the sender s fax Soren Achybach Boulder Removal Issues Tue 9 30 03 4 53 PM Mary Sherman Angela s Recital Tue 9 30 03 9 50 AM number or name Roger Sherman Fax Received 2428 Message Plain Text Pil
111. ic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the vendor from whom you purchased the product Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 167 Chapter 11 Warranty Service amp Repair Chapter 11 Warranty Service amp Repair Multi Tech Warranty Statement Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two five or ten years depending on model from date of purchase or if proof of purchase is not provided two five or ten years depending on model from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with
112. icular FaxFinder unit Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 63 Chapter 5 FaxFinder Client Software Configuration Disabling and Re Enabling a Client s FaxFinder Service Disabling a FaxFinder s service to a specific client is simply a temporary version of dis associating the client from that FaxFinder When a client has disabled the FaxFinder s service to that client the client user cannot send faxes through the FaxFinder Faxes can be received in email form from the FaxFinder server despite this disabling as long as the receiving party is entered in the FaxFinder Phone Book The client can easily re establish FaxFinder service by toggling the Disable command now shown with a beside it thus enabling service once again 1 Open the FaxFinder Client Software program and go to the Device Status tab Select the FaxFinder unit from which you want to disconnect temporarily you can identify the FaxFinder unit by its IP address or domain name Right click on it and select disable FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fa Print Capture 192 168 4 81 FF110 Independe delete abort abort and pause properties 2 When disabled a check mark will appear beside the disable command 3 To re enable the FaxFinder unit for your use that is to avail your PC of its service once again open the FaxFinder Client Software
113. ield is set to Pots Line the Fax ID is typically the number of the phone line to which the FaxFinder is connected In either mode an organizational identifier like the company name might be used as the Fax ID instead of any fax number g Smart Dial When Smart Dial mode is ON the FaxFinder will look for a dial tone before dialing If under normal circumstances no dial tone is presented to the FaxFinder then set Smart Dial to OFF Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 31 Chapter 3 Server Installation When Smart Dial is OFF the FaxFinder modem will seize the phone line and dial after a 3 second pause whether a dial tone is present or not Hint If no dial tone messages appear consistently set Smart Dial to OFF h Dial Prefix or access digit When the FaxFinder is attached to an extension of a PBX or key phone system an access digit is often required to get an outside line that is to make a connection to the PSTN Often a 9 or an 8 is used for this purpose You can also add a comma to insert a pause that may be required to receive dial tone for the outside line If needed enter the access digit and optional comma in the Dial prefix field Inform FaxFinder client users that they should not insert any access digits when entering fax numbers in the FaxFinder Send Fax screen or in their FaxFinder Address Books Instead client users should ente
114. ields Time Server URL Location of time tracking computer that supports SMTP This server is the functional substitute for a real time clock in the FaxFinder server Add Time Server URL Used to add a user supplied time server This value to be set by user indicates how often Request Interval the FaxFinder will update its clock from the Time Server Time Zone alphanumeric Indicates the time zone in which the FaxFinder server is located mm dd yyyy The date can be set to one fo three orders where Date Format OR mm is the month dd is the day of the month dd mm yyyy and yyyy is the year OR yyyy mm dd Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 47 Chapter 4 FaxFinder Server Software Screens Administration Screen Field Definitions Field Name Values SMTP Configuration Fields Description Time Format 12 hour or 24 hour Indicates whether time is presented in a 12 hour scheme with an am pm designation or in a 24 hour scheme Update button Click on this button to make changes to Time Configuration settings take effect Reset Unit fields Reset button Click on this button to re boot the server Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 48 Chapter 4 FaxFinder Server Software Screens Phone Book Screen The Phone Book screen maps the PBX extension phone numbers of clients to their respective email inbox addresses at
115. ional i Just below the Unassigned Number row of the Phone Book screen enter the name and user ID that the FaxFinder Administrator can use to send and receive PBX Routing Mode only personal faxes In PBX Routing Mode enter in the Ext field the Administrator s PBX fax extension In POTS Mode leave the Ext field blank Generally the administrator should have an additional phonebook entry for receiving ordinary fax traffic for his her own use that is separate from the administrator function Then enter the email address at which the FaxFinder administrator will receive such fax traffic ii Click on Update for this row The message Success name was updated will appear above the Phone Book list Phone Book User ID Email Address Ext Function Pat Admin Un assign ed Number Pat Murph Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 29 Chapter 3 Server Installation 7 Setting Up the Mail Server The FaxFinder uses a mail server to send fax log reports by email to the administrator An email is also sent to the administrator each time the FaxFinder is powered up In all cases you must specify the address of the mail server and the email address of the administrator Some email servers require authentication before allowing the FaxFinder access In these cases the FaxFinder unit must be assigned a Server User ID and a password If the mail server does not require authentication the
116. it in the Application Data directory for the FaxFinder client software For Windows NT4 2000 this will be C Winnt Profiles lt username gt Application Data FaxFinder Client Software Cover Pages For Windows XP this will be C Documents And Settings lt username gt Application Data Fax Finder Client Cover Pages For our example we will overwrite the file using the file name rmc1 cpg which befits the purposes of our fictitious company Rocky Mountain Construction Inc 8 To use your customized template when sending a fax you must click Use Cover Page in the FaxFinder Send Fax screen Then scroll through the Cover Page Style list to find the file name of the custom template you have created In our example it is rmc1 FaxFinder Send Fax r Recipients Address Book Add Recipient Delete Recipient Name m Documents Phone Number Name Phone Number Lowell Campbell 717 5854 r Schedule Send Immediately Schedule r Cover Page d Use Cover Page Saannanaannt View Edit rmurkie pond layout Cover Page Notes Subject Lowell See if this map inspires any ideas for images for the upcoming promo meetings Thanks Roger Send Fax Preview Fax Cancel Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 124 Chapter 6 FaxFinder Client Software Operation 9 When the fax is sent the automated fields
117. l affiliation of the the selected Address Book entry Fax Number column integers Shows the fax number of the selected Address Book entry Commands accessed by right clicking on a selected address book entry delete Removes the selected entry from the Address Book A confirmation screen appears before the deletion is executed properties Brings up the Contact lt name gt screen screen for the selected address book entry The Contact screen shows user contact details name company name fax number phone numbers and street address info Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 72 Chapter 6 FaxFinder Client Software Operation Chapter 6 FaxFinder Client Software Operation This chapter describes the things that a client user can do with the FaxFinder system Three software programs are involved the FaxFinder Client Software the Multi Tech Tiff Viewer and the Multi Tech Cover Page Generator The programs work together with the FaxFinder Client Software acting as the hub of activity The FaxFinder Client Software interfaces with the FaxFinder Server has a user interface and calls upon the Cover Page Generator and Tiff Viewer for their special functions When sending faxes the FaxFinder Client Software calls up the Multi Tech Cover Page generator if cover pages are requested When previewing outgoing faxes or viewing received faxes the PC s operating system calls up the TIFF Viewer to disp
118. l install FaxFinder Client Software in the following folder Ta install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Multi Tech Systems FaxFinder Client Software Browse Shed Insta Specify the desired file location and click Next Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 57 Chapter 5 FaxFinder Client Software Configuration 4 At the Select Program Folder screen you can designate a program folder for the FaxFinder software Again in most cases the default is recommended unless you have other plans Multi Tech Systems FaxFinder Client Software Ea Select Program Folder Please select a program folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing folders list Click Next to continue Program Folder FaxFinder Clien Existing Folders AceHTML 5 Freeware Adaptec Easy CD Creator 4 Administrative Tools Common Adobe Adobe Acrobat Adobe Acrobat 4 0 AdobePS 5 Ghostgum Ghostgum44 nd lt Back Cancel Designate a folder and click Next 5 A transient screen will appear while files are being copied Multi Tech Systems FaxFinder Client Software x Setup Status FaxFinder Client Software Setup is performing the requested operations Installing Copying file
119. l this ter yout us well 5 The fax recipient a client of the FaxFinder Server opens the email message The incoming fax message takes the form of a graphic file attachment The FaxFinder Server has assigned the file an automatic file name 6 The FaxFinder client can open the file or save the file a Opening the fax message graphic file Incoming fax messages are TIFF files These TIFF files are automatically associated with the chosen TIFF viewer program The client can open the fax email attachment directly in the TIFF viewer program b Saving the fax message graphic file In some TIFF viewer programs the client can do a Save As renaming the TIFF file attachment with a meaningful name for subsequent viewing or forwarding 7 The client views the fax message in the TIFF viewer program Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 94 Chapter 6 FaxFinder Client Software Operation Using the Multi Tech Tiff Viewer The Multi Tech Tiff Viewer program has a variety of features that enhance the viewing of fax messages in graphic file form thumbnails zooming spot magnification scrolling rotating etc The program can also manipulate and permanently alter the graphic files Frequently Used Commands Toolbar Icons The most commonly used functions are available as icons on the toolbar In the next three diagrams we label and describe the functions of these icons fg
120. lay TIFF files Note that client users can choose to display TIF files on a different TIF viewing program see Step 7 of Installing FaxFinder Client Software in Chapter 5 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 73 Chapter 6 FaxFinder Client Software Operation Sending a Fax To send a fax by printing from an application program on a client PC follow the steps listed below 1 The FaxFinder client software must be installed on the PC See the section Installing FaxFinder Client Software earlier in this manual 2 The client PC and the FaxFinder server must both be connected to the same Ethernet LAN system See the section Chapter 3 Part C Configuring the FaxFinder Server earlier in this manual 3 The association must be made between the client PC and the FaxFinder Server See the section Associating Client with Specific FaxFinder Unit s earlier in this manual 4 After installation the FaxFinder Fax Client Software program will be running whenever the PC is on You can view the FaxFinder program s main window by clicking on the FaxFinder icon at the lower right of the PC s monitor screen in its Application Tray Then select Show FaxFinder Client Software Note The user can shut down the FaxFinder program by selecting exit either from the tray icon or from the main FaxFinder program screen If the program has been shut down it can be restarted f
121. ltiTech web site Put them ina directory on a computer connected to the network on which the FaxFinder unit is running NOTE Updating the FaxFinder unit will take it out of operation for a few minutes allow 10 minutes for each update if you already have the new firmware in a directory on the host computer Do the update at a time that is not critical to your organization s usage of the FaxFinder fax service To update firmware follow the steps shown below FaxFinder Modem Firmware Update 1 Bring up the Device Manager software main screen In the Device column identify the FaxFinder unit on which the update is to be done Be sure that the Status of that FaxFinder unit is idle before continuing You cannot update the FaxFinder while it is handling a call Select that FaxFinder unit and right click on it In the menu that appears select Update 3e Multi Tech Device Manager File Edit Help Device 192 168 3 32 FF200 Indepet 192 168 3 78 FF200 Indepe _ Tt save configuration restore configuration set phone a sharing gt properties Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 151 Chapter 8 Device Manager Installation amp Operation 2 The Update FaxFinder N N N N screen will appear The current firmware versions for the FaxFinder s POTS Modems 1 modem for FF100 and FF110 2 modems for FF200 4 modems for FF420 8 modems for FF820 will be listed in the main windo
122. lton Arc 13039187171 Emmet Edgerton Edgerton Finance Guaranty 18017920194 Lowell C Pingree Graphics 717 5854 properties Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 101 Chapter 6 FaxFinder Client Software Operation 5 A Contact Recipient screen will appear presenting the contact info for this particular recipient Contact Lowell Campbell x Carisma ee eeteitori Name owell Campbell Ele Edt Help Organization Pingree Graphics Device Status Pending Faxes F Home Number 717 4920 Work Number 783 9238 Jim Olson Fax Number 717 5854 Pierpoint Pencilton Address Bars Emmet Edgerton oe 224 Barr St Lowell Campbell City Durango State Province co Postal Code E 301 6 When you click on Address Book at the FaxFinder Send Fax screen this same contact list will appear U T Fax m Recipients Jim Olson Calico County Tax Office Pierpoint Pencilton Paddington amp Pencilton Ar Emmet Edgerton Edgerton Finance Guaranty Lowell Campbell Pingree Graphics m Cover Page T Use Cover Pa 7 When you select an item from this list and select Use Cover Page contact info will be added automatically to the appropriate fields of the cover page File Edit View Tools 66a Ne To Lowell Campbell Phone 783 9238 Fax 717 5854 From Roger Sherman Company Rocky Mountain Construction Inc Fax 970 785 5993 Subject murkie pond layout
123. lved 7 Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information 8 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 9 If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer 10 Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information 11 This equipment is hearing aid compatible Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 164 Chapter 10 Regulatory Information 12 Manufacturing Information on telecommunications device modem embedded in FF200 Manufacturer Multi Tech Systems Inc Trade Name Socket Modem Model Number MT5634SMI Registration No AU7USA 25814 M5 E Ringer Equivalence 0 3B Modular Jack USOC RJ11C or RJ11W single line Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 763 785 3500 763 785 9874 Fax 47 CFR Part 15 Regulation This equipment has
124. made by any other method will be refused A Returned Materials Authorization RMA is required for products shipped from outside the U S A and Canada Please contact us for return authorization and shipping instructions on any International shipments to the U S A Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box your telephone number and if the product is out of warranty a check drawn on a U S bank or your company s purchase order for repair charges Repaired units shall be shipped freight collect unless other arrangements are made in advance Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you or email support multitech com When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 717 5631 in the U S A or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Distributors Distributors should contact Amex Inc for information about the repairs for your Multi Tech product Amex Inc 2724 Summer Street NE Minneapolis MN 55413 U S
125. mands accessed by right clicking on a selected fax log entry success unsuccessful user Indicates whether each fax was sent successfully or not and if not indicates reason for failure aborted unsuccessful no carrier unsuccessful no dial tone unsuccessful error lt descriptor gt delete Cancels the selected fax log entry resend Resends the selected fax The Fax Scheduling screen will appear to set a time for the resending to occur properties Brings up the Fax Details screen for the selected fax The Fax Details screen presents information about the recipient transmission status cover page and original source file of the selected pending fax Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 71 e FaxFinder Fax Client Software File Edit Help E mmet Edgerton Lowell Campbell Nat Harrelson delete properties Chapter 5 FaxFinder Client Software Configuration Address Book Calica County Tas Office 9705553928 O 4dington amp Pencilton Arc 3039187171 ton Finance Guaranty 8077920194 ee Graphics 717 5854 Ison Shingle Co 717 5991 FaxFinder Fax Client Software Menu Command Definitions cont d Field Command Name Values Description Address Book tab Name column alphanumeric Shows the name of the the selected Address Book entry Organization column alphanumeric Shows the organizationa
126. me gt Application Data FaxFinder Client Software Cover Pages If you used the default installation path for Windows XP save to C Documents And Settings lt username gt Application Data Fax Finder Client Cover Pages 10 We advise previewing and printing your custom cover page template using the Multi Tech Tiff Viewer program rather than the Template Editor program The illustration below shows how the fields specified in the Template Editor program will be filled out when the template is used at the FaxFinder Client Send Fax screen The item ID tags for common field types are specified fg Multi Tech Tiff Viewer C WINNT Profiles pmb 000 Application Data F axFinder Client Software Tiffs T emp tif File Edit View Tools Window Help E Template Editor new cpg 100 O OSA File Edit Insert View Settings STL Os ele elam FT Just the Fox Moom Jock Webb ANS FROM Reger Sherman Rocky Mountain Construction Ir PHONE 979 785 2119 FAX 970 785 5993 Ta Nat Harrelson OF Harrelson Shingle Co A 811 Crimson Crest CITY Parscnvile SCATEPROY CSD ZIP 39969 fe Onek Sed shine wsves ele Fob 200 SOMYVENT Dear Ys Swanlss Wel ie nessire yeu exper op 91 abou ihe acsthetcs of Os Nev cus rg develapment Wewe g a blo can nitnants riding cn the sezer eck and ael H nus bend wel eit te cunsnt riers srvirenrren t must be i ecoherer wiltin ilse tart are piat af te cew
127. meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le mat riel brouilleur Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 166 Chapter 10 Regulatory Information WEEE Statement Waste Electrical and Electronic Equipment July 2005 The WEEE directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products imported into the EU as of August 13 2005 EU based manufacturers distributors retailers and importers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electron
128. messages send fax error messages mail server change notification message relating to the SMTP Server Address field of Administration screen reboot message indicating that FF200 is online Email To a b c Email recipient of latest fax message either the last message sent or if a message is pending that pending message Subject alphanumeric Subject line of email version of pending last fax message Time Server Status Initializing No Errors SNTP Error type The FaxFinder synchronizes its fax time stamps to an Internet source usually a government standards site It will attempt contact with the standards web site 5 times in 20 seconds If contact fails it will try 5 times again 5 minutes later If contact succeeds the FaxFinder will update its stamping time periodically per an interval set in the Administration screen Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 42 Chapter 4 FaxFinder Server Software Screens Current Status Screen Field Definitions cont d Response SMTP Client Timeout Field Name Values Description System fields group Up Time x days yy hours Operation time since last reboot zz minutes Email Status No Errors Indicates whether the FaxFinder s email Bad MailServer transmissions both faxes and administrative Address messages are proceeding with or without errors Mail Server Connect Failed SMTP Invali
129. min User Guide 62 Chapter 5 FaxFinder Client Software Configuration Dis Associating the Client from a Specific FaxFinder Unit In this procedure you will un do the procedure Associating Client with a Specific FaxFinder Unit This situation might occur when changes are being made in the network faxing system In any event this procedure severs the tie between your PC and a specific FaxFinder unit so that you will no longer be connected to it for sending fax messages Faxes can be received in email form from the FaxFinder server despite dis associating from the FaxFinder server as long as the receiving party is entered in the FaxFinder Phone Book In cases where the client is currently associated with more than one FaxFinder unit you will need to know the IP address of the specific FaxFinder unit from which you want to disconnect 1 Open the FaxFinder Client Software program and go to the Device Status tab Select the FaxFinder unit from which you want to disconnect you can identify the FaxFinder unit by its IP address or domain name Right click on it and select delete 3 FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log Adi Device taws Print Capture 192 168 4 61 FF110 Indepen 192 168 4 96 unknown b disable abort abort and pause properties 2 Your FaxFinder Client Software will no longer be able to send faxes through this part
130. mple we will choose the recipient from the Address Book by highlighting the entry and clicking Select Note the detailed address information about the recipient that had been stored when this party was entered into the Address Book you can view the details on any Address Book entry by clicking Edit from the Address Book screen Recipient contact info from the Address Book entry will appear later in the automated fields of the cover page Sender contact info from the Options menu will also appear on the cover page Which details are included in the cover page depends on the cover page style used The fax stamp at the top of each sheet of the fax which includes sender recipient and time info is inserted automatically based on information from the FaxFinder server software and from the recipient fax machine Some or all contact info about the fax recipient gets transferred onto the cover page automatically The info included depends on the cover page style used 3e Address Book Ot x Organization Add Calico County Tax Office Paddington amp Pencilton Ar Edit Edgerton Finance Guaranty Pingree Graphics Delete Harrelson Shingle Co Jim Olson Pierpoint Pencilton Emmet Edgerton Lowell Campbell Nat Harrelson Contact Nat Harrelson x Nat Harrelson Harrelson Shingle Co 717 9246 7 7 5991 Address City Parsonville State Province co Postal Code OK Cancel Name Organization Home Number Work
131. mware Lets you install the latest firmware for the device and or its modems Set Phone Book Sharing Lets you designate the selected unit FaxFinder CallFinder or Multi Access unit as either Independent Primary or Copy The Primary phone book is the source list that can be transferred to devices in the system that have been designated as Copy Independent devices do not share phone book information Default Independent Properties Displays IP address user name and password of selected device For the password only the number of characters is shown Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 145 Chapter 8 Device Manager Installation amp Operation Deleting a Device Invoking the Delete command removes the selected device FaxFinder CallFinder or Multi Access unit from the system Once deleted the device will no longer be under the management of the Device Manager software Click Yes at the confirmation screen to complete the deletion command gt Multi Tech Device Manager 5 x File Edit Help Device Status Version 192 168 3 32 FF820 Copy 2 168 3 78 FF2Z00 jplddccaus a save configuration restore configuration update set phone book sharing gt properties Delete 1 selected devices No Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 146 Chapter 8 Device Manager Installation
132. n fax transmission this could be sender or receiver Result pass fail Indicates whether fax transmission passed or failed Send Receive send receive Indicates whether the FaxFinder client is the sender or receiver of the fax Pages numeric Indicates number of pages in fax transmission Details button Click to access the Fax Details screen Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 39 Chapter 4 FaxFinder Server Software Screens Fax Details Screen The Fax Details screen is a secondary screen accessible from the Fax Log screen It presents detailed technical information about a fax selected in the Fax Log screen co Home Login Fax Log Current Status Logout Help on Phone Book Modem Configuration Password Administraton Fax Details Name John Schhef Fax Direction recetve Fax number 2427 Tnit Time 02 02 2004 01 49 32 Resolution Standard Baud Rate 14400 Scan Line Time 0 Remote ID 8509380750 Number of Pages 1 Total Bytes 18181 Off Hook Time 02 02 2004 01 49 47 Width 1728 Data Compression mh Status pass Elapsed time 19 Seconds Email Attachments 1 Connect Time 02 02 2004 01 49 59 Height Variable Error Correction on Fax Details Screen Field Definitions Field Values Description Name alphanumeric Name of local client participating in fax transmission sending or receiving Fax Direction
133. nager Click Next The InstallShield Wizard will install Multi Tech Device Manager on your compyter To continue click Next lt Back Cancel Choose Destination Location Select folder where setup will install files Accept default or choose other file location QQ Install Multi Tech Device Manager to Click Next C Multi Tech Device Manager Change InstallShield Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Click Install InstallShield Heres 4 4 Setup Status Transient screen appears during main installation process Multi Tech Device Manager Setup is performing the requested operations InstallShield Wizard Complete The InstallShield Wizard has successfully installed Multi Tech Device Manager Click Finish to exit the wizard lt Back EEN Cancel Click Finish Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 135 Chapter 8 Device Manager Installation amp Operation Operation Applicability of Device Manager To what devices does Device Manager pertain The Device Manager software applies to FaxFinders CallFinders and to the MA100 Multi Access Dial Up Ethernet Link unit
134. nd appears when server cannot be contacted by Device Manager Version column Indicates the version of server software operating on the device Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 140 Chapter 8 Device Manager Installation amp Operation Device Manager Edit Menu Edit Menu Command Description Synchronize Phonebooks Transfers phonebook data from a Primary FaxFinder unit to all FaxFinders designated as Copy units The phonebook sharing statuses of the FaxFinders Primary Copy or Independent involved must be set in advance That is one FaxFinder must be set as the Primary unit One or more other FaxFinders must be set as Copy units designated to accept phonebook data from that particular Primary FaxFinder Independent FaxFinders may be in the system but they do not participate in phonebook sharing This synchronization also applies to CallFinder phonebooks and Multi Access user lists During synchronization administrative phonebook parameters are not copied In this way the Copy units retain their entries for Unassigned Number Administrator Password and other parameters that must remain unique to each FaxFinder unit or other device When the Synchronize Phonebooks command is invoked the Primary unit copies its phonebook data into each Copy unit one at a time in sequence until all Copy units have received the data Control screens appear before each Copy
135. nder s factory default IP address is 192 168 2 1 connecting it to a network that has a different device at that same IP address would cause data interference Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 21 Chapter 3 Server Installation If it is a 192 168 2 x subnet connect from the Administrative PC to the FaxFinder until the FaxFinder s IP address has been configured Thereafter connect the FaxFinder into the network Part B Connecting to Telephony Service The FF200 s fax modems can either be connected to a PBX for use in PBX Routing Mode or to a POTS line for use in POTS Mode Connection for Connection for PBX Routing Mode POTS Mode Plug one end of the phone Plug one end of the cable into the FaxFinder s phone cable into the LINE jack and the other into FaxFinder s LINE jack an available Station Porton and the other end into the PBX your standard telephone receptacle An RJ11 to RJ11 cable is included with your FaxFinder PBX Routing Mode POTS Mode Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 22 Chapter 3 Server Installation Part C Configuring the FaxFinder Server Summary of
136. ne Book from 192 168 3 78 to 1 copy IP s 192 168 3 32 File Transfer Parameters Ascii C Octet Destination IP Address EARE PutFile C GetFile Local Filename C Documents and Settings cmd Appli Browse File Transfer Status ctatatfile Connected to IP 192 168 3 78 socket 3072 Transferring data File download complete Bytes received 2148 FF200 192 168 3 32 Version 0 78 sharing Copy FF200 192 168 3 78 Version 0 78 sharing Primary FF200 192 168 3 32 Version 0 78 sharing Copy FF200 192 168 3 78 Version 0 78 sharing Primary Start the Copy Get the Phone Book from 192 168 3 78 Success Get the Phone Book from 192 168 3 78 Get the Phone Book from 192 168 3 32 Success Get the Phone Book from 192 168 3 32 Copy the updated Phone Book to 192 168 3 32 Copy the Phone Book Prepare the file to copy to 192 168 3 32 Trace File C Documents and Settings pmb 4pplication Data FaxFinder CallFinder Manager wpdateloc FF200 192 168 3 32 Version 0 78 sharing Copy FF200 192 168 3 78 Version 0 78 sharing Primary FF200 192 168 3 32 Version 0 78 sharing Copy FF200 192 168 3 78 Version 0 78 sharing Primary Start the Copy Get the Phone Book from 192 168 3 78 Success Get the Phone Book from 192 168 3 78 Get the Phone Book from 192 168 3 32 Success Get the Phone Book from 192 168 3 32 Copy the Phone Book Synchro aa xj Prepare the file to copy to 192 168 3 32 File is read to copy to 192 168
137. ne would place the label of the category using the Static Text icon first and then locate the Edit Box beside it The Edit Box button invokes the same function as the Field Text command in the Insert menu Static Text Icon Edit Box or Field Text Icon m a The FaxFinder supports the automated field types listed in the table below Field Type Source of Info Placed in Description Field T_FROMNAME FF Client Options screen Sender s Name T_FROMCOMP FF Client Options screen Sender s Company Name T_FROMPHONE FF Client Options screen Sender s Voice Phone Number T_FROMFAX FF Client Options screen Sender s Fax Number T_TONAME FF Client Contact screen or Recipient s Name Send Fax screen T_TOCOMP FF Client Contact screen Recipient s Company Name T_TOPHONE FF Client Contact screen Recipient s Voice Phone Number T_TOFAX FF Client Contact screen or Recipient s Fax Number Send Fax screen T_DATE client s PC Date of Fax Transmission T_SUBJ FF Client Send Fax screen Subject of Fax Message T_COMM FF Client Send Fax screen Comment about Fax Message T_TOADDR1 FF Client Contact screen Recipient s Street Address T_TOCITY FF Client Contact screen Recipient s City TO_STATE FF Client Contact screen Recipient s State Province County etc T_TOZIP FF Client Contact screen Recipient s ZIP code or postal code 5 Select the Static Text cursor labeled N_ and
138. nfiguration C Multi Tech Device restore configuration File Edit Help update Device set phone book sharing gt means 192 168 3 32 FF200 Ind Copy 78 FF200 Ind pees Independent 2 Designating all other FaxFinder units participating in phonebook sharing as Copy units In the main Device Manager screen right click on each unit to share the master phonebook and select Copy 3e Multi Tech Device Manager File Edit Help Device Status version 192 168 3 32 FF200 Indepe am ae 192 168 3 78 FF200 Primar _Teete save configuration restore configuration update set phone book sharing gt Primary rome N sien Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 142 Chapter 8 Device Manager Installation amp Operation 3 Invoking synchronization In the main Device Manager screen open the Edit menu and select Synchronize Phonebooks The Synchronize Phone Books screen will appear along with a series of transient screens denoting tftp data transfers and confirmation screens where you click OK to proceed File Edit Help Status Version idle idle 0 72 0 72 Trace File C Documents and Settings pmb Application DataFaxFinder CallFinder Managerupdatelog_1 FF200 192 168 3 32 Version 0 78 sharing Copy FF200 192 168 3 78 Version 0 78 sharing Primary FF200 192 168 3 32 Version 0 78 sharing Copy FF200 192 168 3 78 Version 0 78 sharing Primary Copy Pho
139. ns 1 Welcome tothe world of hyperbolic gadulators This product will gadulate underthe most severe 1 Open c reate e ocume nt conditions and still meet the required demands of hyperbolic performance Acme99 is atrustedleade y 4 4 the gadulator industry Your firm may get along fine with our basic time tested Bluebird 100 model ina p p l cati on p rog ram industry standard for basic gadulation functionality If you re a larger firm you may need our Urgel especially designed for high volume gadulating in the enterprise context And there isa family of gadulators with an assortment of features in between to meet virtually any commercial requirements Phere Deere bee 3 E Bluebird 100 EN S mutitechraxrinder lM 2 Print to FaxFinder Crow 2002 Status Idle Type FaxFinder Printer Driver Pigeon 3000 Where Comment FaxFinder Send Fax Cockatoo 400 Page range Recipients r Documents Urgel 5002 Pages 8 a Address Book Add Recipient Delete Recipient Microsoft Word 1 Notes Name Phone Number 1 All specs subject to cl 2 All measurements tak Ti Name Phone number Page 1 Sec 1 7747354686 Schedule Send Immediately Schedule 3 Use SendFax screen to Cover Page IV Use Cover Page Cover Page Style BoldComplete z View Edit e designate cco PIE 4 View progress of fax in recipient amp FF Client Device Status fax n u m be r Cover Page Notes screen Kim
140. nsmissions If you are operating at speeds below 16 800 bps you can set Error Correction off to achieve faster transmissions of faxes although the quality of the fax transmissions may be compromised However if you have set the fax baud rate to 16 800 bps or higher then error correction is automatically enabled Default on Smart Dial on off If set to on the POTS modem will detect dial tones and busy signals If no dial tone messages appear consistently the Smart Dial feature may be having difficulty detecting PBX dial tone In such cases set Smart Dial to off Default on Fax Direction both inbound In this field you can set the faxfinder to allow outbound only incoming faxes only outgoing faxes or to allow both Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 54 Chapter 4 FaxFinder Server Software Screens Password Administration Screen Use the Password Administration screen to assign password to client users in the FaxFinder system In this screen you specify each client s name user ID and password You must click Update to make changes for any client permanent The User ID Password and Confirm Password fields are case sensitive Mut 2c Home Login FaxLog Current Status Logout Help Administration Phone Book Modem Configuration Password Administraton Password Administration i Confirm Administrator update T
141. nu of the Template Editor select Image 2 Template Editor C Documents and Settings pmbsApplic File Edit Inzert View Settings Image Field T ext Static Text Line Rectangle Ellipse Hilite Filled Object E Browse to the location of the graphics file to be used Click Open Move the cursor to the desired location of the graphic Then click and drag to size the graphic Click and drag on the cursor dots on the periphery of the image to resize it and set its vertical horizontal aspect ratio Template Editor new cpg 100 File Edit Insert iew Settings oleja abm Logo graphic added here Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 122 6 Add company slogan to bottom of template Chapter 6 FaxFinder Client Software Operation For the purposes of our fictitious company Rocky Mountain Construction Inc we will use the slogan Building on New Horizons Select the Static Text cursor labeled N and drag to open a text box at the bottom of the template page Enter the slogan To Template Editor new cpg 100 File Edit Insert View Settings Olele abf Slogan added he Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 123 Chapter 6 FaxFinder Client Software Operation 7 In the File menu select Save As and overwrite the file using the same filename used in step 3 saving
142. o IP Configuration fields take effect Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 46 Chapter 4 FaxFinder Server Software Screens Administration Screen Field Definitions Field Name Values Description SMTP Configuration Fields SMTP Server Address n n n n Domain name or IP address for mail server for n 0 255 SMTP must be supported on mail server SMTP Port 25 default The IP port on which the SMTP server is Range 0 65535 listening Server User ID alphanumeric Identifier used by FaxFinder when interfacing with mail server FaxFinder uses mail server to send call reports to administrator Some email servers require authentication when accessed for this purpose To satisfy this authentication requirement where needed a User ID must be specified for the FaxFinder unit Leave this field blank if authentication is not needed Password alphanumeric Password used by FaxFinder unit when accessing mail server Leave this field blank if authentication is not needed Retype Password alphanumeric Reiteration of above password Send Fax Email Receipt Y N When selected email confirmation notice is sent attesting that the fax message sent by the FaxFinder client user has been transmitted with no errors to the remote fax machine Update button Click on this button to make changes to SMTP Configuration take effect Time Configuration F
143. oeado Tua AKSS 2428 Dea Mr Sheeran The tax decermisalion you iequesleil or Bie lola m the Markie Pond Develogsrent ae showr be og Twill mail this ta yp as well Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 92 Chapter 6 FaxFinder Client Software Operation 5 The FaxFinder client opens the email message The incoming fax message takes the form of a graphic file attachment The FaxFinder Server has assigned the file an automatic file name 6 The FaxFinder client can open the file or save the file a Opening the fax message graphic file Incoming fax messages are TIFF files These TIFF files are automatically associated with the chosen TIFF viewer program The client can open the fax email attachment directly in the TIFF viewer program b Saving the fax message graphic file In some TIFF viewer programs the client can do a Save As renaming the TIFF file attachment with a meaningful name for subsequent viewing or forwarding 7 The client views the fax message in the TIFF viewer program Receiving Faxes in PBX Routing Mode In PBX Routing Mode the FaxFinder Server delivers incoming faxes to client PCs in their email inboxes 1 A PBX extension number must be assigned to the client PC at the FaxFinder Server 2 For fax reception the client PC and the FaxFinder server need not both be connected to the same Ethernet LAN system A sales representative for example could receive faxes sent
144. on Imposes a busied state on the modem This can only be done by a user with administrative rights Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 43 Chapter 4 FaxFinder Server Software Screens The Initialize Modem and Make Busy button commands can be legitimately invoked only by a user with administrative rights If a non administrator clicks on either of these buttons that party will be logged out of the FaxFinder Server program and the following error message will appear TE diol This eror message appears when a non administrafor ines fo invoke ome Login Fax Log ntelize Modem ar Wi ake Dai eammanas n Phone Book Mode ot logged in Access Denied Logout Option When you click on Logout in the FaxFinder Home screen you will be logged out of the FaxFinder Server software The Login screen will appear to allow access to re enter the program Help Screen Online Help has not yet been implemented Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 44 Chapter 4 FaxFinder Server Software Screens Administration Screen Home Login FaxLog Current Status Logout Administration Phone Book Modem Configuration Password Administration Administration IP Configuration IP Address fisz168430 Subnet Mask 255 255 2550 Default Gateway fiszi6841 Name Server fis2 168 11 251 Secondary Name Server DO i update Administration SMTP Configuration
145. on and off when selected repeatedly If the computer is rebooted the FaxFinder Fax Client Software will cancel the Pause Scheduler command at startup Any faxes that had been paused and left unsent when the computer was turned off will be sent immediately when the computer is turned on again Options Brings up the Options screen The Options screen consists of the Identification tab where info about the client user should be entered and the Fax Retry tab where the client user can specify for faxes that were not successfully on the first attempt the number of subsequent attempts to be made and the interval between these attempts Exit Closes the FaxFinder Fax Client Software program Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 65 Chapter 5 FaxFinder Client Software Configuration FaxFinder Fax Client Software File Help Add Fax Server Add Contact Edit Cover Page Template FaxFinder Fax Client Software Menu Command Definitions cont d Command Name Values Description Edit menu commands Add Fax Server Brings up the Add Device Address screen so that a FaxFinder or HylaFax server on the network can be associated with the client A client can be served by more than one FaxFinder unit Add Contact Brings up the New Contact screen so that an recipient can be added to the Address Book Once a recipient s contact info has been entered in
146. on the cover page template will be filled in with information from the Address Book if the recipient is listed there Click on Preview Fax in the FaxFinder Send Fax screen to examine the fax with cover page EA Multi Tech Tiff Viewer C WINNT Profiles pmb 000 Application Data F axFin File Edit View Tools Window Help en ee Meee ker toee heed 1a ivi ow oo Abper case Lead dete Pibk mp bodes are eas bel ruginite LpeaTing srs mB ge Tutte Building on New Horizons Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 125 Chapter 6 FaxFinder Client Software Operation Cover Page Generator Menu Icon Command Descriptions File Menu E Template Editor new cpg 100 File Edit Insert View Settings New Ctri N Open Ctl O Save Ctrl S Save As Print Ctrl P FaxFinder Cover Page Generator Software Menu Command Definitions cont d Command Name Icon Short Description cut File Menu commands New 5 Ctrl N Creates new cover page template file Open Ctrl O Opens an existing cover page template file for la viewing or editing Save a Ctrl S Saves cover page cpg file at current path Save As we Saves cover page cpg file at new path that user specifies Print 3 Ctrl P Prints the current cover page template Exit E Closes current cover page template file and closes program User is prompted to save
147. orm Johnson CEO tjohnson update Ann Smith COO s update John Jones CFO jones update Kim Anderson HR kanderson update Sue Peterson Order Entry speterson update Sorting Function You can sort the entries of this screen by doing a mouse over on the name identifier of any column that has variable entries After you click on the column name the entries will be re sorted by that column s parameter in ascending alphabetical or numerical order Password Administration Screen Field Definitions Column Name Values Description Name alphanumeric Name of client user This entry must match the Name entry in the Phone Book User ID alphanumeric Identifier for client user This entry must match the User ID entry in the Phone Book Password alphanumeric Security code for user This allows the user to send faxes using this server It gives the user access to the FaxFinder Server software but without administrative rights Passwords must be at least 1 character in length can be as long as 40 characters and are case sensitive Confirm Password alphanumeric After a password is entered in the Password column an exactly matching entry must be made here to validate that password Function Update button When you add or change a client password you must click on this button to make the change permanent Multi Tech Systems Inc FF200
148. ose Device Minimize After Send Print Capture Outlook Synchronizer IV Enable Outlook Sync 192 168 4 81 unknown 192 168 4 96 F100 Indep Outlook Folder lt not set Browse Ok Cancel Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 103 Chapter 6 FaxFinder Client Software Operation 3 Click on Browse Select the desired folder from the Select Contact Folder Outlook screen Click OK If aconfirmation screen appears click OK 3 Select Contact Folder Outlook lol x Calendar Contacts Deleted tems Drafts Inbox Journal Notes Outbox Sent tems Tasks e Contact Folder Contacts OK Cancel At the Options screen click OK 4 In the FaxFinder Fax Client Software go to the Device Status tab and select Outlook Synchronizer in the Device list Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 104 Chapter 6 FaxFinder Client Software Operation 5 Right click on Outlook Synchronizer and select Synchronize with Outlook The Outlook Contact information will be copied into the FaxFinder Address Book Entries from the FaxFinder Address Book if any will also be copied into the Outlook Contact list A relationship will be created between the corresponding entries for future synchronizations The Outlook Synchronizer feature has many options For further details see the Administrator User Guide Fa
149. pecify a recipient for the fax The recipient could either come from your Address Book or be entered by typing the Name and Phone Number in the appropriate fields and clicking Add Recipient FaxFinder Send Fax calico lot taxes tif cae S ma l DYI E Gaver Page yE View Et SUBJECT Gaver Page Motes Then click Send Fax The TIF file will be reconverted into a fax message that can be received by a fax machine Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 90 Chapter 6 FaxFinder Client Software Operation Receiving a Fax The FaxFinder Server delivers incoming faxes to client PCs in their email inboxes Since faxes received through the FaxFinder are transformed into email attachments they can be directed anywhere email goes The final recipient can be inside the office or across the ocean Fax reception works differently when the FaxFinder is operating in PBX Routing Mode than in POTS Mode In PBX Routing Mode faxes come directly to client users in POTS Mode all faxes come to an attendant who forwards them to the intended recipient Receiving Faxes in POTS Mode In POTS Mode all faxes are emailed to an attendant using a single fax number 1 The incoming fax arrives in the attendant s email inbox as a message with an attachment 2 The attendant uses email to forward the message to the appropriate recipient Recipients could be on the local Et
150. plies to the Alcatel model Omni PCX4400 PBX equipped with an inband DTMF protocol for connecting to voice mail Additional mode codes may be added from time to time If the FaxFinder is working in conjunction with any other PBX that supports convergent routing that is if the PBX allows calls to multiple extensions to be directed to a single Station Port then select DTMF Digits for this field When the value of the Routing field is anything other than PBX Routing then the FaxFinder is said to be in PBX Routing Mode If the FaxFinder is either connected directly to a POTS phone line or is working in conjunction with a PBX that does not support convergent routing then select Pots Line for this field When the value of the Routing field is Pots Line the FaxFinder is said to be in POTS Mode Max Baud Rate 2400 33 600 bps The value in this field determines the maximum baud rate used for fax calls on the POTS modem It is typically set at less than 33 600 bps only if there are quality problems with the phone line Tone Dial on off Set this field to on if your POTS line supports tone DTMF dialing Set this field to off if the POTS line supports rotary dialing only Default on Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 52 Chapter 4 FaxFinder Server Software Screens Modem Configuration POTS Modem Screen Fi
151. r Acme99 s Ethernet network PBX Ext 3033 Email pete acme9 PBX Ext 3032 Joe Email j PBX Ext 3031 acmes9 com Email grs rmc83 com CJ Q Mary prints to FaxFinder to fax product specifications to a customer PBX Ext 3049 Pat Admin Email pat a FaxFinder client SW captures word processor output and assembles outgoing message from FF Client screens and cover page Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 16 rr mple C ASSOCIATING WITH SERVER S Which FaxFinder s can client use Client signs up to be served by a FaxFinder unit by using the Add Fax Server command Select Server Server Behind Firewall Enter Address 192 168 4 89 This can either be an IP Address eg 192 168 2 1 or a Client Username domain name that is assigned to the fax finder eg entry matches faxtinder1 multitech prv Server Phone Book User ID entry O n Password entry matches ped in Server These are the user ID password combination assigned to you Password by your administrator to allow you to send faxes using this Administration FaxFinder screen OK Cancel Username joe ADDRESS BOOK LIST To whom does client fax often Address Book Organization Fax Number Kim Phon Quontaazy Scientific 7747354686 Barry Doctrares Medical Sanitation Inc 8017920194 Kay Cellendi Vinters See Oh Two
152. r whether to either or both of its modems or to the unit s non modem firmware Possible Solutions to Fax Failure Problems e Lower the incoming baud rate for received faxes e Turn off error correction for received faxes e Check Mult Tech web site for newer server software for FaxFinder and if any is available upgrade the FaxFinder see the section Upgrading FaxFinder Server Software in Chapter 8 FaxFinder Maintenance e Call Mult Tech Tech Support at 1 800 972 2439 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 134 Chapter 8 Device Manager Installation amp Operation Chapter 8 Device Manager Installation amp Operation Installing Device Manager Software The process of installing the Device Manager software is explained in the illustration below Insert CD Installation wizard starts automatically Install Software gt View Manuals gt Requires Adobe Acrobat Reader Click Install Software Install Acrobat Reader gt Multi Tech Device Manager InstallShield Wizard Preparing Setup Please wait while the InstallShield Wizard nee the setup Transient screen appears while files are being copied Multi Tech Device Manager Setup is preparing the InstallShield Wizard which will guide you through the rest of the setup process Please wait InstallShield Welcome to the InstallShield Wizard for Multi Tech Device Ma
153. r 8 Device Manager Installation amp Operation Updating Firmware When Update command is invoked the Update Device N N N N screen appears From this screen you specify which type of code server POTS modem or for FF110 or CF220 DID channel modems to update with which firmware file From this screen you can also identify the firmware versions currently installed and initiate the update process MM Update FaxFinder 192 168 3 32 loj x Status Finished the FaxFinder CallFinder is ready FileName C faxfinder dweg4 32f hex Browse FaxFinder update select C FaxFinder firmware POTS modem1 POTS modem 2 Start Update Get Versions Success cd fax_space IP 192 166 3 32 Start the Flash Programming modem hex at 115200 baud Flash completed successfully Success stflashwiz p1 ddid q0 t1 modem hex IP 192 168 3 32 Re Start the FaxFinder CallFinder Login to 192 168 3 32 Success Login to 192 166 3 32 The FaxFinder CallFinder will be ready in 10 30 seconds Finished the FaxFinder CallFinder is ready FaxFinder FF200 version 0 72 Modem 1 version LT V 92 1 0 MTS634SMI 92 Data Fax Modem Yersion 1 32f Modem 2 version LT 92 1 0 MT5634SMI 92 Data Fax Modem Version 1 32f Update FaxFinder CallFinder Multi Description Access N N N N Field Status Identifies the current condition of the device FaxFinder CallFinder or MultiAccess unit or the current process under
154. r Command SUMMATY 0 ccccecccescsseesseeneeeeeeseesecesecesecusecsecuaecsaecaaecseeeseesseseaaeeeessesesesneaseeseseenaes 136 Opening the Device Manager Software ccccccsccssccssscesscesecusecnsecseeseeeseecaeeseeeseesseesseeseeesecesecaecaecnecaesaeenaeens 138 Device Mand ger Main SCreen siiccigcssseisscissiscasecvesssse tiegedsnseessantectsessadssoedeadvass debs seca deus aaki oA Ea Eon a sasa 139 Device Manager Edit M nibsiccitcsseciss siescasessea seen iespiestas iiaia iae aE aA aa e ios iiaae iea 141 Right Click Menu for Selected FaxFinder Device c cccsscssesssesscesscesecesecusecuseceecaeeesseseecaeeeseseaeeeseeseecnsceaeenaes 145 FIRMWARE UPDATING PROCESS DETAILED c ccccccccececececececececececececececececececececececececececececececececececececececececececesecs 151 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 4 FaxFinder Modem Firmware Upddte cccccccccsscesscesscesecssecnseeseeseeeseessceseeesecesecesecuaecsaecaaseaecnaecsaecesseseeeasensees 15 FaxFinder Server Firmware Updates enrii eee honear oE oe EPE E EEE e Aaa ae E EEE ER 155 Uninstalling or Reinstalling the Device Manager Software sccccssccesceesseceenceensecesnceesecesneeesaeceeneeeaaeceeneeeeeeees 158 CHAPTER 9 TROUBLESHOOTING essseesseceessecesssecssccoeessoceesseceessecssocecsscceesseceesecsssseessocecssecessseesssoeeessoeessecee 161 1 What if I can t see the web page for my FAxFinder cccecccescces
155. r Fax Server Admin User Guide 128 Chapter 6 FaxFinder Client Software Operation View Menu E Template Editor Untitled Cover Page File Edit Insert View Settings k EG Zoom In NUM oa NUM Zoom Out Fit to Width Fit to Window v Toolbar FaxFinder Cover Page Generator Software Menu Command Definitions cont d Command Name Icon Description View Menu commands Zoom In ej Use to view a smaller area of the cover page template file in greater magnification Zoom Out 2 Use to view a larger area of the cover page template file in a lesser magnification Fit to Width 2 Use to get magnification of file such that its horizontal dimension fits proportionally into the window Fit in Window Use to get magnification of file such that the entire cover page template fits proportionally into the window Toolbar 4 Use to show or hide toolbar of command icons Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 129 Settings Menu Chapter 6 FaxFinder Client Software Operation E Template Editor File Edit Insert View Settings olala f FaxFinder Cover Page Generator Software Menu Command Definitions cont d Command Name Icon Description Settings Menu commands Font A Brings up Font dialog box in which font font size A and font style can be set Grid Use to turn grid on and off If grid is off objects can be positione
156. r fax numbers the way they would dial the number from an ordinary residential phone line Finally avoid any access digit combination that might predispose client users to make fax calls accidentally to 911 or any other official emergency phone number i Click Update j Click on Current Status Watch the Current Status POTS Modem 1 portion of the screen The State of the POTS Modem should be Waiting for Ring k1 Test Call for PBX Routing Mode where the Routing field is set either to DTMF Digits or to the mode code of a specified brand of PBX From an ordinary POTS phone dial one of the PBX phone numbers used for incoming faxes in the FaxFinder system Dial the PBX phone number as you would from an outside line it will not work to dial the number as if it were an ordinary 3 or 4 digit extension k2 Test Call for POTS Mode where the Routing field is set to Pots Line From a different POTS phone dial the number of the phone line to which the FF200 FaxFinder is attached In the Current Status POTS Modem 1 screen the State field should change to Waiting for Connect On the phone you should hear modem dialup negotiation tones Current Status POTS modem 1 State Waiting for Connect 3 Page 0 V Peerage tSn Baud Rate 33600 Width 1728 L Connect Time 01 26 2004 02 39 00 Elapsed Seconds 0 Seconds R m If you both observe the Waiting for Connect state and hear the tones then the FaxFinder
157. rate the equipment Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains the following information e Date and time the message is sent e Identification of the business or other entity or other individual sending the message e Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Any number of fax software packages can be used with this product Refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 165 Chapter 10 Regulatory Information Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not ex
158. rom the Windows Start menu TERS Se A495 5 25 PM F FaxFinder Client Software ce ae aE rag i show FaxFinder Client Software exit Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 74 Chapter 6 FaxFinder Client Software Operation 3 FaxFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book Device Staus Recipient Printer idle Fax Finder FaxFinder at 192 168 4 89 idle H Start gt FaxFinder Fax Client Softw However you can send faxes through the FaxFinder without bringing up the FaxFinder Client Software screen Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 75 Chapter 6 FaxFinder Client Software Operation 5 At the application program for example a word processing program or drawing program print to the FaxFinder Setting the destination of the printing job varies from program to program For the common Notepad text editor program for example you must set the destination printer in the Page Setup screen In most cases however the destination printer can be set in a Print menu that appears when each printing job is initiated FreeHand 9 0 Edit View Modify Text Xtras Window Help New Ctrl N Open Ctri 0 Close Ctrl F 4 Save CtrleS Murkie Pond Development Save As Ctrl Shift S Revert smu Import Ctrl R 2 Export Ctrl Shift R Export
159. s C 4 Multi Tech Systems FaxFinder Client Software T iff32 dll ARTANANMATACMENAENE lFstallshield Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 58 Chapter 5 FaxFinder Client Software Configuration 6 You will be asked whether or not you want to associate TIF and CPG files with the Multi Tech Tiff Viewer Click Yes unless you prefer to use a different viewer program Q Associate tif and cpg files with FaxFinder viewer applications 7 lf a Question screen appears asking Warning the extension TIF is already registered Overwrite you must respond Click Yes if you wish to use the TIFF viewer installed with the FaxFinder Client Software Click No if you prefer to use a different software package for viewing TIF files Question E 2 Warning the extension tif i already registered Overwrite no 8 Then the completion screen will appear Multi Tech Systems FaxFinder Client Software InstallShield Wizard Complete Setup has finished installing FaxFinder Client Software on your computer lt Back Dance Click Finish Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 59 Chapter 5 FaxFinder Client Software Configuration The FaxFinder Fax Client Software starts automatically when the installation is complete Icons for the FaxFinder software applications will appear in the Windows Start menu After installation
160. s into a device FaxFinder fax server CallFinder or Multi Access unit Right Click on listed device Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 136 Chapter 8 Device Manager Installation amp Operation How to Access Command Command Name Summary Update Firmware Updates server firmware and channel firmware of a device FaxFinder CallFinder or Multi Access unit Set Phonebook Sharing Determines whether a device FaxFinder CallFinder or Multi Access unit in a system has the main phonebook receives a copy of the phonebook or operates independently For the MA100 Multi Access this command determines whether the unit has the main user list receives a copy of the user list from another unit or operates independently View Properties Shows IP address and Username of the device FaxFinder CallFinder or Multi Access unit Right Click on listed device Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 137 Chapter 8 Device Manager Installation amp Operation Opening the Device Manager Software 1 To launch the Device Manager program from the Windows desktop go to Start Programs Device Manager Device Manager an Accessories New Office Document BY Microsoft Word S 2 AbiWord Word Processor ES Open Office Document fan eee ee amp Set Program Access and Defaults Mozilla Firefox
161. s Modem has been configured properly If either of these is absent see item 3 What if the FaxFinder doesn t answer a fax call in the Chapter 8 Troubleshooting n Repeat steps 8b through 8m for the FaxFinder s second modem Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 32 Chapter 3 Server Installation 9 Changing Admin s Server Password a Inthe Password Administration screen enter a new Password for the FaxFinder Administrator something other than admin This password is to be used in that person s capacity as administrator Then re enter the password in the Confirm Password field Passwords can be as short as 1 character as long as 40 characters and are case sensitive Notes 1 Changes to any User ID must be done in the Phone Book screen 2 As a default the FaxFinder software automatically assigns as a password a string that is identical to the User ID string b Click on Update for this row The Login screen will appear Password Administration Confirm eet User ID Password password Function Pa Admin____ patadmin_ Pat Murphy bam _ update Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 33 Chapter 3 Server Installation 10 Specifying Administrator s Client Password a Inthe Password Administration screen enter a new Password for the FaxFinder Administrator to be used for sending in that person
162. s on rates and coverage s Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department at 800 972 2439 or email support multitech com Please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 800 328 9717 or 763 717 5631 or email mtsrepair multitech com Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Repair Procedures for International Customers Outside U S A and Canada Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi Tech product You may also contact any Multi Tech sales office for information about the nearest distributor or other repair service for your Multi Tech product The Multi Tech sales office directory is available at www multitech com PARTNERS Channels offices In the event that factory service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Recommended international shipment methods are via Federal Express UPS or Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 168 Chapter 11 Warranty Service amp Repair DHL courier services or by airmail parcel post shipments
163. sed culvert Calico County Eubechah Township Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 100 Chapter 6 FaxFinder Client Software Operation Setting Up Your Address Book Manually The Address Book in the FaxFinder Client Software adds significant convenience to the system When recipient contact information has been entered in the Address Book this information will appear automatically in the corresponding fields of the fax cover page 1 In the FaxFinder Fax Client Software screen click on the Address Book tab 2 In the Edit menu select Add Contact 3 In the appropriate fields of the New Contact screen enter information about the fax recipient Coarse emetic ri Name File Edit Help Organization Device Status Pending Faxes F Home Number Work Number Jim Olson Fax Number Pierpoint Pencilton Address Emmet Edgerton i Lowell Campbell City State Province Postal Code OK Cancel 4 After an entry has been made in the Address Book you can view and revise it In the Address Book list right click on the name of the contact about whom you wish to review address information and select Properties 3 FaxFinder Fax Client Software Fie Edit Help Device Status Pending Faxes Fax Ports FaxLog Address Book Name Organization Fax Number Jim Olson Calico County Tax Office 19705553928 Pierpoint Pencilton Paddington amp Penci
164. sk Default Gateway and Name Server are required A Secondary Name Server may be considered optional c Click Update After the Update button has been clicked it takes 5 seconds for the FF200 to update the addresses Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 26 Chapter 3 Server Installation 4 Resetting Admin PC to Its Regular IP Address In step 1 above you recorded the original IP address of the administrator s PC and then reset it to the IP address required to allow communication with the FaxFinder unit You may now set the IP address of the administrators PC back to its original value or to any other value that will allow you to communicate with the FaxFinder at its new IP address 5 Logging In Il Having reset the IP address of the administrator s PC you must log into the FaxFinder Server software again Go to the Login screen enter admin as User Name and admin as Password 6 Setting Administrative Functions Go to the FaxFinder Phone Book screen Note The first two rows of the Phone Book list are for special purposes The first row is for the Administrator function No matter what values are used for the Name User ID and Email Address fields the first row will still apply to the person doing the Administrator function for the FaxFinder system The Administrator is the party privileged to configure the FaxFinder Server The second row is for the Unassigned Number
165. some of the command buttons We do not describe command buttons that have functions that would be readily understood by users of Windows software Examples of such self evident functions include buttons like OK Cancel Next etc Home Screen The FaxFinder Home screen offers access to all other FaxFinder software screens Home Login Fax Log Current Status Logout Help Administration Phone Book Modem Configuration Password Administration Multi Tech FaxFinder Fax Server Model FF200 Version 1 04 2205 Woodale Drive Mounds View MN 55112 United States TEL 763 785 3500 or 800 328 9717 FAX 763 785 9874 Tech Support 800 972 2439 Web Site www multitech com FTP Site fip multitech com Tech Support tsupport multitech com Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 37 Chapter 4 FaxFinder Server Software Screens Login Screen The FaxFinder Server Login screen is the primary security device for the Server software Multi Tech FaxFinder Fax Server Model FF200 Version 1 0 d02 Username Password The FaxFinder has a default setting that allows use of admin as both the User Name and the Password at initial startup After you have begun configuring your FaxFinder fax server system you should change the password in the Password Administration screen described later in this chapter Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 38
166. sssnsceeececeesesseaeseeeeeeees 20 WE SUPPLY carieira arie ereen aI ea eE OEE EEE E E AE sterassdevavecvesdowssasets coset ddugsescsineecessvse 20 YOUSUPPLY ordean aae seeks Halas Ae e EE a E E E A EAE E EE S E E EET EES 20 PART A CABLING CONNECTING THE FAXFINDER TO POWER OUTLET PHONE LINES AND ETHERNET 04 21 1 Connect FaxFinder to AC Outlet iccccosescsscisctssiesesevsetssiesdsisessaeststiadsedeteanss e eie Eia r aE E ieis 21 DV CFUY POWETING ienn T E E sagd vbaed gdaca stu telanbageesetagehse A ES 21 3 Connect FaxFinder to Ethernet Network cccccscccesceessecesseeensecesnceessecesceeessececeeeasecsceeenaeceseeesaeceeaeeeeaaeceeeeeenaees 21 PART B CONNECTING TO TELEPHONY SERVICE ccccsccssssscsscssessssssssscssesessesessasssssessssesesssesessassussessssusssesssessaserssenes 22 PART C CONFIGURING THE FAXFINDER SERVER cccscccsssscsessesesessssesesesesssssessesessseesesesssssssessesesesassessseseuesssseseesseses 23 Summary of Configuration Datan cccccccccsccescesecsseesseesseeseesseeseeesceseeesecesecesecesecesecsaecsaeeseeeseeeaeeeaeeeeeseeeeaeeeaeseaeenas 23 1 Setting Admin PC to Startup IP Address cecccscesccsssscseseeeesecsseecnseecuseeeceseesesecaeesecseeeesseeseeaeeseesecseeseeaesaeeeesnaes 24 Ds LOG SINS TIA succes sevens tebneudcavaes chdatcssesidenstisveasndtesonehdete ssdsed AE EE TE 25 3 Setting FaxFinder IP Addresses assisi okesen rennin eae ia eiai ea ea paata aa 26 4 Resetting Admin PC to Its Regul
167. t Software Operation FaxFinder Cover Page Generator Software Menu Command Definitions cont d Command Name Icon Description Insert menu commands Static Text is Use to insert text objects needed in the cover page template These uses include labels for automated fields TO FROM DATE etc and plain text like a company name or slogan Use icons to align text to left center or right Use Font icon or command in Settings menu to alter font font size and font style Use to insert line objects into the cover page template Use Line Size drop down menu at far right of screen to select width of lines Use to insert box objects into the cover page template Use Line Size drop down menu at far right of screen to select width of lines Use to insert circles or elliptical objects into the cover page template Use Line Size drop down menu at far right of screen to select width of lines Hilite Not supported Line Rectangle Ellipse Filled Object When selected rectangles and ellipses created will have black fill Use the keyboard Delete key to delete a selected object Line Size drop down Use to select line widths for line objects rectangle menu objects and ellipse objects This icon is located at the far right on the screen You may need to open the program to Full Screen view to see this drop down menu Emong deleting objects Multi Tech Systems Inc FF200 FaxFinde
168. tes Tools Help Qk r r Bi Fo Search Folders IES Address Q Control Panel Name e Comments S Accessibility Options Adjust your comput S Add Hardware Installs and trouble Add or Remove Programs Install or remove pr 4M Administrative Tools Configure administr 2 Select the Device Manager program and click Remove MEE amp Currently installed programs Sort by Name z Change or PPP ca AbiWord 2 0 5 rem l i Rane J ior remove only Size 17 11MB Programs i5 Actiontec Gateway Size 0 80M6 on Adobe Acrobat 4 0 5 0 Size 79 32MB Adobe PageMaker 6 5 Size 32 47MB Add New Programs E Adobe Reader 6 0 Size 43 52MB a Adobe Type Manager Deluxe 4 0 Size 1 46MB am 5 Advanced Networking Pack for Windows XP Add Remove 3 rls g AFPL Ghostscript 8 00 11 53MB Su jB AFPL Ghostscript Fonts f E Directx 9 Hotfix KB839643 e Multi Tech Device Manager Set Program Access and Click here for support information Defaults To change this program or rer i FaxFinder Client Software Size 8 62MB EP GSview 4 6 Size 3 76MB Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 158 Chapter 8 Device Manager Installation amp Operation 3 A transient screen will appear while the wizard program prepares to un install the software Multi Tech Device Manager InstallShield Wizard ei x Preparing Setup Please wait while the InstallShield Wi
169. that s fine by me Let me know Thanks Roger Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 109 Chapter 6 FaxFinder Client Software Operation Suppose we choose the style called BoldComplete We can view it by clicking View Edit on the FaxFinder Send Fax screen The requested file will appear in the Template Editor screen Template Editor new cpg 100 File Edit Insert View Settings Dt e 5 abi my ololala sjo AF S 2 ptline gt Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 110 Chapter 6 FaxFinder Client Software Operation 6 To see how the cover page appears after the sender and recipient information has been automatically inserted click Preview Fax This is how the fax cover page will be sent Gg Multi Tech Tiff Viewer C WINNT Profiles pmb 000 Application Data F axFinde File Edit View Tools Window Help A see To Nat Harrelson aie Phone 717 9246 Fax 747 5994 From Roger Sherman Company Rocky Mountain Construction Subject bricks and shingles Date Feb 10 2004 Message Nat Please look at our choice in Plimpton s brick offerings and see if you have any shingles that match well Wve made three other runner up brick choices Take a look at those as well If we have to go to one of the runners up to get a good shingle match that s fine by me Let me know Thanks Roger 7 To send the fa
170. the Client Software starts up whenever the computer is booted A FaxFinder icon appears in the tray area at the lower right corner of the screen The FaxFinder Fax Client Software screen can be opened from either the Start menu icon or the tray icon If the Client Software is shut down it can be re opened from the Start menu or by double clicking on the FF110 EXE file which following a typical default installation would be located at C Program Files Multi Tech Systems FaxFinder Client Software z FaxFinder Client Software eee show FaxFinder Client Software exit Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 60 Chapter 5 FaxFinder Client Software Configuration Associating Client with Specific FaxFinder Unit s Sometimes more than one FaxFinder unit is connected to an Ethernet network In some cases certain client users might be assigned to some FaxFinder units and not assigned to others After the FaxFinder client software is installed you must associate it with one or more FaxFinder units This procedure shows you how to make this association so that faxes may be sent from a particular FaxFinder unit to the email inbox of your PC To do this procedure you will need to know the IP address of the FaxFinder unit Be aware that an individual FaxFinder client user can be associated with more than one FaxFinder unit This could easily be the case in an office that is large and or an office th
171. the function to detect and right faulty data is on or off init time off hook time connect time hang up time Sann elapsed time Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 41 Current Status Screen Current Time Pending Messages Email To Subject Time Server Status State Baud Rate Connect Time Phone Number Initialize Modem State Baud Rate Connect Time Phone Number Chapter 4 FaxFinder Server Software Screens Home Login FaxLog Current Status Logout Help Administration Phone Book Modem Configuration Password Administration Current Status System Tue Jul 5 12 08 12 2005 0 did06 multitech com Up Time 3 days 20h42m Email Status No Errors Fax Server Fax Received From POTS modem 1 longnam To did06 192 168 4 108 No Errors Current Status POTS modem 1 Make Busy Page Vertical Resolution Width Length Elapsed Time Remote ID Name Current Status POTS modem 2 Page Vertical Resolution Width Length Elapsed Time Remote ID Name Current Status Screen Field Definitions Field Name Values System fields group Description Current Time weekday mo dd hh mm ss yyyy The present time of day Pending Msgs numeric Emails that have arrived in the FaxFinder Server that have not yet been conveyed to clients These include faxes received from remote senders and administrative emails of several kinds fax log messages debug log
172. to her home office fax number even though she is traveling overseas if she uses an Internet email account 3 A fax document is sent to the PBX extension number of a client recipient on the FaxFinder system The fax call is routed to the FaxFinder server and there converted to a TIFF file The TIFF file is attached to an email message that is sent to the intended recipient s email address as specified in the FaxFinder Phone Book 4 The incoming fax arrives in the recipient s email inbox as a message with an attachment The email message is marked as being from the FaxFinder Administrator The sender s Remote ID and the recipient s name appear in the Subject line of the email message The Remote ID comes from the sending fax machine and is typically the sender s fax number or name Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 93 Chapter 6 FaxFinder Client Software Operation Inbox Microsoft Outlook Bie Eat ew Go Took Actions Help Incoming fax arrives in client s i S X erenyy Pyreriyto al G Forward A EXjsend and Receive ByFind YqOrganize R email inbox The fax sender s Remote ID and the client s name appear in email Subject TEES line Remote ID comes from E H Outlook Today Pers h sending fax machine and is 6 Calendar Sven Tucker brick problems Tue 9 30 03 5 53 PM typically the sender s fax Contacts 2 Soren Achybach Boulder Removal Issues Tue
173. to the Address Book faxes sent to that party will have the destination fax number automatically conveyed to the FaxFinder unit Info from recipient s Address Book entry will also be included in automated fields on fax cover pages where applicable for example the voice phone number company name and city of the recipient might be two fields included on the cover page Edit Cover Page Brings up the Cover Page Generator program so Template that fax cover pages can be created or modified Help menu commands Not currently supported See User Guides Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 66 Chapter 5 FaxFinder Client Software Configuration e FaxFinder Fax Client Software File Edit Help Device Status Print Capture Fas Finder at 192 FaxFinder Fax Client Software Menu Command Definitions cont d idle delete disable abort abort and pauze update properties Field Name Values Description Device Status tab Device column alphanumeric Shows FaxFinder or HylaFAX server units with which the client is associated Also shows Print Capture function Status column idle negotiating preparing to capture capturing page n sending fax page n receiving fax page n success unsuccessful user aborted unsuccessful no carrier unsuccessful no dial tone unsuccessful error lt descriptor gt Shows the status of the F
174. trator s email address should be viewable in any fax you have received via the FaxFinder Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 131 Chapter 7 Server Operation Chapter 7 Server Operation Fax Log Email Messages The FaxFinder administrator will receive an email after every user specified n faxes have been handled by the FaxFinder nis the total of faxes sent and received The subject of the email will be Subject FaxFinder Fax Log Text File From FaxFinder ID a b c d The actual log is a text file attached to the email The fax log gives you a summary of events going on in the system Use it as a reference when considering modifications or expansions of your faxing system A sample log file is shown below FA faxlog_01232004_173206d txt Notepad File Edit Search Help Index Date Time Name Result Direction 1 62 23 2064 65 22 11 FF166 89 passed send 2 62 23 2004 65 24 14 FF166 89 passed send 3 62 23 2604 65 24 15 Unassigned Number passed receive 4 02 23 2004 05 26 24 Unassigned Number passed receive 5 62 23 2064 65 26 23 FF166 89 passed send 62 23 2604 05 28 30 Unassigned Number passed receive 7 0272372004 05 28 29 FF116 89 passed send 8 62 23 2004 05 30 34 Unassigned Number passed receive h b b b b mb mb b Name FF166 89 Remote ID POTS moden Status pass Elapsed Time 1 Minute 7 Seconds Pages 1 Direction Send Fax number 5713 Total Bytes 274
175. tthe Murkie Pond housing development We expect the projectto take off within the next several months Our forecasts forhousing needs show a hig demand in the coming years This is a chance foryou t getin on the ground floor of what could become a great opportunity Blah blah blah blah blah TZ The time has come for all good persons to come to the aid of their Tes pective countries w We were pleased at your inquiry about our housing to be offered atthe Murkie Pond housing development We expect the projectto take off within the next several months Our forecasts forhousing needs show a high demand in the coming years This is a chance fory ou t getin Outgoing Fax Transmission Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 19 Chapter 3 Server Installation Chapter 3 Server Installation This chapter shows you how to set up your Multi Tech Model FF200 FaxFinder The setup process includes both cabling of the FF200 unit and configuration of the FaxFinder server software The FaxFinder server software resides on the FaxFinder unit and does not need to be installed Prerequisite Determining PBX Compatibility amp Configuration To operate the FF200 FaxFinder system in conjunction with a PBX and in PBX Routing Mode that PBX must be able to do convergent routing That is it must route incoming calls made to many PBX extension numbers to a single PBX station
176. ufacturing firm that we describe in this chapter We show in this small sample system the parameters that must be set in any FaxFinder system both for the server and for clients The second fictitious example entity is Rocky Mountain Construction Inc a housing developer References to this company will appear in later chapters of this manual A regular fax machine typically operates in a common office area and is shared by multiple parties Usually no individual s fax traffic is heavy enough to justify a dedicated personal fax machine Commonly many parties go to the same fax machine to send and receive on a single ordinary phone line Compared to the centralized and non private nature of faxing with an ordinary fax machine the FaxFinder system offers fax users decentralized functionality autonomy and privacy For outgoing faxes the conversion of documents into electronic fax files is now done by FaxFinder Client software that resides on the PC of each user working with the print output of any application program Faxes can be sent to multiple parties with one mouse click Outgoing faxes can consist of multiple documents and come from different application programs word processors graphics programs spreadsheets etc For incoming faxes the FaxFinder system works differently in PBX Routing Mode than in POTS Mode In PBX Routing Mode each client on the FaxFinder network has a private phone number for receiving faxes
177. ver Admin User Guide 133 Chapter 7 Server Operation Dealing with Failed Fax Reports Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely That is some or all of the intended pages of the fax may arrive in a form that cannot be read Each FaxFinder generated email of a fax with any failed pages will have one additional file attached a modem log file with a name like modemOmodem1_date time txt The modem log file contains information about the conversation between the sending modem and the FaxFinder s receiving modem This information may be valuable to the FaxFinder administrator in protecting the fax system and preventing future errors As FaxFinder administrator you should instruct FaxFinder clients to forward the modem log file from any failed messages directly back to you Failure Analysis Factors to Consider When analyzing the modem log files from failed faxes you should consider these questions e Is this failure a one time event or is it part of a larger pattern If it is a one time event it is probably unimportant If it seems to be part of a larger pattern it will be valuable to determine what kind of a pattern is involved e Are many failures coming from a particular fax machine or from a particular brand or model of fax machine If so then check the MultiTech web site for applicable firmware updates to the FaxFinde
178. w W Update FaxFinder 192 168 3 78 i ioj x Status FileName Browse m FaxFinder update select C FaxFinder firmware C POTS modem1 POTS modem 2 Start Update Get Versions FaxFinder FF200 version 0 72 Modem 1 version LT 92 1 0 MTS5634SMI 92 Data Fax Modem Version 1 29f Modem 2 version LT 92 1 0 MT5634SMI 92 Data Fax Modem Version 1 29f In the bottom and largest pane of the Update FaxFinder n n n n window read the list and write down the version of firmware currently in use for the two POTS modems Compare these versions with the update file that you plan to use Make sure that the file to be installed really does supersede the one currently installed In the FaxFinder Update Select field select the POTS Modem 1 2 3 etc that you want to update Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 152 Chapter 8 Device Manager Installation amp Operation 3 Browse to the location of the most recent firmware file W Update FaxFinder 192 168 3 32 lol x Status i FileName FaxFindertdwag 132 hex 3 s KETTTTTT TET m FaxFinder update select FaxFinder firmware POTS modem1 Start Update Get Versions FaxFinder FF200 version 0 72 Modem 1 version LT 92 1 0 MT5634SMI 92 Data Fax Moden Yersion 1 29f Modem 2 version LT 92 1 0 MT5634SMI 92 Data Fax Modermyersion 1 29f A 4 Click St
179. way Progress Bar Shows how far the current process is from completion File Name Lists name of firmware file to be used to update the device i e server firmware POTS modem firmware or DID channel modem firmware Browse button Use to locate firmware file to be installed Device update select Identifies which type of code i e server firmware POTS modem firmware or DID channel modem firmware to be updated in the device Start Update button Initiates flashing of firmware Get Versions button Press for listing of versions of firmware for the device s server and modems main pane of window Presents status of the device FaxFinder CallFinder or MultiAccess unit as well as details of updating processes as they occur Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 149 Chapter 8 Device Manager Installation amp Operation Setting Phone Book Sharing The phonebook of a Primary FaxFinder unit is a source or central phonebook Phone numbers should be entered into this phonebook The central phonebook list is downloaded by use of Synchronize Phonebooks command from the Primary FaxFinder unit into the phonebook of each Copy FaxFinder unit If phone numbers are added to the phonebook of a Copy FaxFinder phonebook they will be overwritten and lost at the next Synchronize Phonebooks command 3 gt Multi Tech Device Manager loj x File Edit Help Device C d St
180. which they will receive incoming faxes as viewable drawing files Phone Book Unassigned Number Pat Murph Sorting Function You can sort the entries of this screen by doing a mouse over on the name identifier of any column that has variable entries After you click on the column name the entries will be re sorted by that column s parameter in ascending alphabetical or numerical order Phone Book Screen Field Definitions Field Name Values Description Name column alphanumeric For each client entry this column shows the client s name User ID column alphanumeric For each client entry this column lists an additional one word identifier for each client that is typically shorter than the client s name Often this consists of initials first name only first initial plus last name etc The User ID field of the FaxFinder Server Phone Book corresponds to the Username field of the FaxFinder Fax Client Software see Add FaxFinder Address screen Email Address column alphanumeric in For each client entry this column shows the email name format client s email address Ext column numeric For each client entry this column shows the client s PBX extension phone number This is the directory number for incoming faxes only Function column Buttons for For each client entry this column presents Update Delete functions that can be invoked upon the entry and Add functions
181. x simply click Send Fax in the FaxFinder Send Fax screen Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 111 Chapter 6 FaxFinder Client Software Operation Creating or Modifying Cover Page Styles The Multi Tech Cover Page Generator program allows you either to produce custom cover pages or to use existing style templates In this section we will describe both processes making a new template and customizing an existing stock cover page style template Creating New Cover Page Templates 1 Open the Cover Page Generator program Go to Start Programs FaxFinder Client Software Cover Page Generator You can also open the Cover Page Generator program from the FaxFinder Fax Client Software program by opening the Edit menu and selecting Edit Cover Page Template File Help Add Fax Server Add Contact Edit Cover Page Template Fax Finder at 192 168 3 30 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 112 Chapter 6 FaxFinder Client Software Operation 2 The main Template Editor screen will appear Open it to full screen size 2 Template Editor new cpg 100 Djeluje of slal Nololaia eje Af Bl eertine Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 113 Chapter 6 FaxFinder Client Software Operation 3 Several types of objects can be added to a cover page file These are listed in the Insert pull
182. x was sent a The user printed the text file to the FaxFinder from the Notepad text editor program b The FaxFinder Send Fax screen appeared However rather than completing the fax transmission the user opened another application program c The user printed the graphic file to the FaxFinder from the MacroMedia FreeHand drawing program d When the user returned to the FaxFinder Send Fax screen both documents appeared in the Documents list E Lot Dimensions RMCI 02 Notepad Be Seeied OaE FreeHand 9 0 aa EM Edt View Modify Text Xtras Window Help Open Save Development Co New Ctrl N Open Ctl O Save As Close Ctr F4 Page Setup Print Save Ctrl S Murkie Pond Development Save As Ctrl Shift S Exit Revert lot dimensions you requested Import Export Ctrl Shift R 1324 46 x 120 Export Again 1325 48 x 144 Report Collect For Output 1326 46 x 126 Printer Setup E FaxFinder Send Fax 1327 66x 168 About the likely tax talk to the County AW ins Call if there are an Recipiente Sincerely Address Ban Add Recipient Delete Recipient Lot Dimensions R murkie pondO01c 1 Roger Sherman Phone Number Rocky Mountain Const Delete Durango CO 976 785 3119 cell Sven Tucker 917209852428 Up Down r Cover Page V Use Cover Page Cover Page Style Business hed View Edit Subject Markie Pond Subd Lot Sizes Drawing 2 In the Documents p
183. xFinder Client Software Operation While most of these features are common to many graphical programs some warrant a bit of explanation Copy The Copy function allows you to copy the fax file and insert it into a different application program See Importing Fax Images into Other Application Programs below Panning Omni Directional Scroll The hand icon allows you to bring any desired portion of the image into view Zoom to Selection Click and drag with the mouse over the rectangular area you would like to view The Multi Tech Tiff Viewer zooms in sufficiently to fill the screen with the selected area P Hulti Tech Tiff Viewer D Working FF110 Fax Finderl dwgs3 recv0137 001 tif 1 of 2 Scale 10 10 i View Toole Window Help PLT OOAl Jele aa asiar Box D Working FF110 Fax Finderl dwgs3 recv0137 001 tif 1 of 2 Scale 44 10 Lot 1324 Calico County Eubq Selection Magnified To Fill Window Lot j 325 Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 97 Chapter 6 FaxFinder Client Software Operation Spot Magnifying Glass In this viewing mode a magnifying glass icon cursor appears Murkie Pond Development STH 19 Area to be magnified Q Magnifier Lot 1327 Icon section line rd unimproved 13TH AVE CI proposed culvert It can be used in one of three ways to magnify any portion of the image a Cli
184. xFinder Fax Client Software File Edit Help Device Status Pending Faxes Fax Ports Fax Log Address Book Device ETA E inbox Microsoft Outlook Print Capture File Edit view Go Tools Actions Help Anew amp Mail Ctrl t 5 all 2 Forward 3 Send E Calendar Ctri 2 Mail 192 168 481 o Aa aTa 192 168 4 96 Fax Finder2 Ctrl 4 Favorite Folders aa Contact X iins Subject i Inbox 125 4 Tasks I Unread Ma Notes Ctrl 5 Sor Folow Up Sent Items E RE possible a Deleted Item Z Shortcuts Ctrl 7 eoe E Drafts 34 A Journal Ctri 8 RE MYP100d LA Outbox Folder List Ctri 6 Folder Ctrl RE voip add Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 105 Chapter 6 FaxFinder Client Software Operation Using Stock Cover Pages Faxes are often accompanied by a cover page that specifies from whom it was sent to whom it was sent the date and other details about the sending and receiving parties The FaxFinder system offers several ready made stock cover pages that can be used for this purpose These stock cover pages can also be modified or customized to meet individual needs see Creating or Modifying Cover Page Styles later in this chapter In this section we present an example of using a stock cover page 1 We will send the fax from the Windows Notepad program In this program one sets the printer by going to
185. y Wipe age dees peas tcdar dee oe dda deesanie oie t nde beer tii 39 Fax Details SCreeri ciszsccssccccassctans edsnc scat teases tina tidde a a a a a a a ea E a 40 Current Stats Sereen ansisgninennienn o o a a a E E e E a 42 Log ul Opon aeara ATE A E ope ada E A NRO 44 Help Sereen seizes os sorsas capt es a a E A R 44 Administration Sree ssisesizisniinin inni ai o a aeai aei 45 Phone Book SCHECH seesves sav csnesiawsauticsvedinsceunsadtcsas i an a AE AEA REE E E ENE T RERE 49 Modem Configuration Screen POTS Modentuuu cccccccsccesccescesecsseesseeeeeseesseeseceeeceseceseceaecaecaaecaecaecaaecseeeeeeeneenaees 5I Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 3 Password AGMINISIVALION S CLEON s d ccvictecdeasdecextotwtegeentocweveatetdetecddanextobbeghuatavectectadacdvasdecdveescacdoatstutenteetedecesenstoees 55 CHAPTER 5 FAXFINDER CLIENT SOFTWARE CONFIGURATION ccsscccssssscscssssccssssscscsssscccssscsecees 56 INSTALLING FAXFINDER CLIENT SOFTWARE ccccccccecececececececececececececececececececececececececececececececececececececececececeeecececececs 56 ASSOCIATING CLIENT WITH SPECIFIC FAXFINDER UNIT S cccssssccessecceceessececsssaececeeceeceesaececseceeeeeseeeeceesaeeeeneeaeeess 6l DIS ASSOCIATING THE CLIENT FROM A SPECIFIC FAXFINDER UNIT 0 ccccccccecececececececececececececececececececeeeceeeeeceseeecs 63 DISABLING AND RE ENABLING A CLIENT S FAXFINDER SERVICE ccccececececececececececece
186. y have failed due to one of three causes A the name server is unresolvable B the mail server cannot be contacted or C the client PC running the mail software cannot connect to the mail server or D the administrator s email address may be missing or incorrect CAUSE A During transmission the name server s address could not be resolved that is the FaxFinder unit could not contact your name server RESPONSE A Contact the FaxFinder unit using telnet and try to ping the name server telnet 192 168 x x user admin password admin ping 192 168 y y where this is the address of the name server If the name server ping fails you must determine why it failed The name server may not be contact able because it is on a different subnet The name server ping could also fail because the default gateway has been set incorrectly If the name server ping succeeds then try to ping the mail server using its domain name ping mail ourcompany com If you succeed in pinging the mail server by its IP address but yet it cannot be pinged via its domain name then the name server is not functioning correctly If the mail server can be pinged neither by its domain name nor by its IP address then consider item B below Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 161 Chapter 9 Troubleshooting No email message after mail server setup cont d CAUSE B The mail server is not running or cannot be contacte
187. ystems Inc FF200 FaxFinder Fax Server Admin User Guide 35 Chapter 3 Server Installation 12 Adding Client Users to the Phone Book a In the Phone Book screen just below the entries for the FaxFinder administrator make entries for the other persons in your office who will send and receive faxes through the FaxFinder For each such FaxFinder client user enter the name user ID and email address in the appropriate fields In PBX Routing Mode enter in the Ext column the PBX extension assigned to each client user In POTS Mode leave the Ext field blank all incoming faxes will go to the Attendant the user specified in the Phone Book s Unassigned Number field who will distribute them by email In POTS mode even though received faxes are routed to client users by an attendant those client users must still be entered in the Phone Book in order to use the FaxFinder to send faxes b Click on Add for each row The message Success name was updated will appear above the Phone Book list Phone Book User ID Email Address Ext Function Unassigned Number Pat Murph pa tm acme 99 com joe acme 99 com mary a cme 99 com Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 36 Chapter 4 FaxFinder Server Software Screens Chapter 4 FaxFinder Server Software Screens In this chapter we present the screens of the FaxFinder server software We describe each field in each screen and
188. zard prepares the setup Multi Tech Device Manager Setup is preparing the InstallShield Wizard which will quide you through the rest of the setup process Please wait InstallShield 4 At the Welcome screen select Remove to uninstall the FFCF Manager software or select Repair or Modify as needed to re install or alter the existing installation of the software Then click Next Multi Tech Device Manager Welcome Modify repair or remove the program Welcome to the Multi Tech Device Manager Setup Maintenance program This program lets you modify the current installation Click one of the options below Modify Select new program components to add or select currently installed components to remove Repair SF Reinstall all program components installed by the previous setup X Remove E Remove all installed components InstallShield lt Back Cancel Multi Tech Systems Inc FF200 FaxFinder Fax Server Admin User Guide 159 Chapter 8 Device Manager Installation amp Operation 5 At the next screen confirm your decision to uninstall the Device Manager software by clicking Yes Multi Tech Systems Device Manager xj Do you want to completely remove the selected application and all of its components Yes No 6 A transient screen appears while files are being removed Multi Tech Systems Device Manager Setup Status Multi Tech Device Manag
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