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Siemens SATURN IIE EPABX Installation manual

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1. DIGITS ALLOWED WHILE HOLDING While a caller is in the queue holding for an extension he she can press a digit to leave the queue and process the call differently By default the options open to the caller are the same as those available when the caller hears the personal greeting If you would like to leave a message press 1 To try another extension press 3 or to speak with an operator press 0 If you want to restrict the caller to fewer choices while in the queue use this field to specify which digits are allowed All other digits are ignored by the Lite system while the caller is in the queue For example if you enter 13 in this field the only options available to the caller are 1 To leave a message 3 To try another extension WHILE IN QUEUE SAY POSITION IN LINE While a caller is in the queue holding for an extension the Lite system can keep him her informed on the progress of the call If you set this field to Yes the Lite system announces to the caller That extension is still busy You are number x in line If you would prefer to leave a message press I or to speak with an operator press 0 If you select No in this field the Lite system voices That extension is still busy If you would prefer to leave a message press 1 or to speak with an operator press 0 The default setting is No TRY EXTENSION X TIMES BEFORE GOING BACK TO CALLER This parameter applies only if the MAX LINES ALLOWED TO HOLD
2. 20 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 5 Setting Up the System by Attaching a Laptop Use the information in this section to complete all necessary system setup steps by attaching a laptop computer to the Lite system unit and using the Lite system s screen interface to run the PBX Setup utility and to complete System Information and Box Setup screens 2 5 1 Installing KeyLink Software onto the Laptop 1 Insert the KeyLink diskette into the diskette drive on the laptop computer Change to the diskette drive by typing A then pressing lt Enter gt where A is the drive letter for the diskette drive 2 To start the installation process type INSTALL then press lt Enter gt The KeyLink remote system communication program creates the KEYLINK directory on the laptop s hard drive then copies the KeyLink remote system communication program to that directory The KeyLink host system communication program is pre loaded on the Lite system 3 When all the necessary files have been copied to the KEYLINK directory a message displays indicating the installation is complete 2 5 2 Connecting the Laptop to the Lite System Unit You connect the Lite system unit to the laptop computer using a null modem serial cable When you install KeyLink software on the laptop computer the program defaults to using the COM 1 port on the laptop Therefore unless you change this default you should connect one end of the null
3. Live Attendant Lite System Automated Attendant Asks to whom the caller wishes to speak Plays a pre recorded greeting that prompts the caller to either dial the extension of the party they are trying to reach or choose from a list of voiced options to route their call to a specific department or group Listens to the digits dialed by the caller Plays a pre record phrase Please hold Calls the required extension by hook flashing and and dialing the extension number dialing the extension number Listens for busy tone ring tone answer etc If the extension is busy offers to let the caller If the extension is busy plays a pre recorded hold If the extension does not answer offers prompt offering the option to hold If the extension to take a message or try another extension does not answer plays a pre recorded prompt offering to take a message or try another extension 1 1 2 What is Voice Mail The term voice mail refers to systems that can record a voice message and treat it like a mail message In a typical office environment the live attendant takes a message from a caller and writes it down on a piece of paper The attendant then places the slip in the recipient s in box or mailbox The box owner then retrieves and reads the message placed in the box In contrast the Lite system records a message from a caller and places it in a voice mailbox The mailbox owner can later retrieve the message by ca
4. Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup 2001 Action to take after Setup questions are answered Box associated with parameter 2404 Number of mailbox that owns the Question box Replay digit answers for verification Voice answers versus digit Trigger owner mailbox notification of answers in this box Digits caller can press to exit this box Answer type for Question 10 Answer type for Question 1 86 Valid box number Valid mailbox number 0 Voice 1 Digits 0 Voice 1 Digits number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Quest
5. Key Voice Voice Processing DEBUTAND LITE SYSTEM INSTALLATION AND SUPERVISOR GUIDE NOTICE NOTICE TO END USER CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS USE OF THE SOFTWARE CONTAINED IN THIS PACKAGE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND AGREEMENT TO ABIDE BY THEM If you do not agree with the terms and conditions of this Agreement return the package and its entire contents to the location where you obtained it for a refund In return for acquiring a license to use the Key Voice Technologies Inc software and documentation contained in this package the Software and for acquiring the accompanying documentation you the original purchaser You agree as follows 1 License Grant You are granted a nonexclusive personal license to a use the Software on a single personal computer system b copy the Software solely for the purpose of installing it on your computer and for backup and archival storage You may not transfer sell lease or distribute copies of the Software to others You may assign your rights under this Agreement to a third party provided the third party agrees in writing to be bound to the terms of this Agreement and you transfer all copies of the Software to the third party or destroy any copies not transferred Any other attempt to sublicense assign or transfer any of the rights duties or obligations hereunder is void No Other Rights You acknowledge that the Softwa
6. Table of Contents 1 System OvervieW vc cccicececesiiecasectserere ns ceceneianesaneusinecececanedareneuarnresesedwentaneseweds 1 1 1 What Does the Lite System D0 0 ee ceseceseceseecsseceeceeeeeseeseneeeaeeeaeesaeeeaeseaeseaeenstenes 1 1 1 1 What is an Automated Attendant oo eee ceseceseccnseceseeeeeeseeeeeeeeneeeaeeeeeeeaeeeaees 1 1 1 2 Whats Voice Mail i ccussentesiceaieds n seen eth ER tsa ei nares 2 1 2 Understanding the Lite System Product Design ee eeeeeeeseeereeeeeeeeeenaeenaeceaeeeseeees 3 2 System Setup Instructions iiicsiiiicmiinasireiesannenincaianniaussecsdensbnnniecaanananeatnnecnun 5 2 1 Available System Setup Techniques 000 000 cee eeeesseeseeseeeseeeseeeseceseceseceseeseeessaecsseesseeeaes 5 2 2 Preparing for System Setup sce ssecsessszgaddevesacsersoacensitreeseveersaccdesbacnodiared estenamsgeeos SEE Esis 6 2 3 Connecting the Lite System Unit to the Telephone System eee eeeeeeeeeeeeeeeeeeeeee 8 2 3 1 Connecting Directly to the Central Office C O oo eeeeceeeeeeeeeeeneeeeeeeeeeeeeeeeaees 8 2 3 2 Connecting the Lite System to a PBX or Key System 0 ieee eeeeseeesseceneeeneeenees 9 2 4 Collecting Necessary Customer Information cee ceeceeceesceeeeceeeceeeceseeeneeenaeesaeenaees 11 2 5 Setting Up the System by Attaching a Laptop cece cesceseceseeceseeseeeeeeeeseeeaeeenaeenaees 21 2 5 1 Installing KeyLink Software onto the Laptop ee eee eeceeseeseeeeneeeseeeseceseeeseeees 21 2 5 2 Connecting
7. You can modify only one personal distribution list for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number Valid mailbox number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Mailbox Setup 2115 Language in which greeting is to play if call is via D I D Mailbox Setup 2120 Type of transfer 0 None 1 Blind 2 Wait for answer 3 Screen 4 Wait for ring A prompt for the Item number refers to the box number Enter the box number 0 Always 1 Day only 2 Night only 3 Schedule A A prompt for the Item number refers to the box number Enter the box Mailbox Setup 2122 Number of rings within which called party must answer before system determines a no answer condition Mailbox Setup 2122 3 way calling used 81 4 Schedule B 5 Schedule C 6 Schedule D 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D number A prompt for the Item number refers to the box number Enter the box number Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Task Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup 2131 Mailbox Setup 2132 Mailbox Setup 2133 Param Number 2123 2124 2125
8. if the number you entered was incorrect Once you press 1 to confirm the system voices the following options which relate to the currently active greeting To Replay the Greeting Press 1 To Re Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting Press 5 To Exit Press 6 If you intend to re record the greeting first press 1 to replay it By replaying the greeting you can 1 ensure you are re recording the greeting you intended to modify and 2 note all the call routing options that are currently provided in the greeting so you can restate the appropriate call routing options in the new greeting you record for example Press 2 for Sales Note that you can modify the single digit call routing options by following the procedure provided later in this section 7 To re record the greeting press 2 The system prompts you to enter the number of the greeting you want to re record Enter the greeting number 0 through 9 Then follow the prompts to complete the procedure 8 To choose a new greeting to play as the currently active greeting press 5 The system prompts you to enter the number of the greeting you would like to activate or to press star for the currently active greeting If you press the system voices the currently active greeting number and greeting then re voices the options To Replay the Greeting Press 1 To Re Record the Greeting Press 2 To Delete the Greeting Press 3
9. Note that the modular input connectors on the voice boards are RJ 14 jacks which contain two independent telephone lines The modular adapter shown or its equivalent must be used if the PBX extensions are terminated with RJ 11 single line jacks 9 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Each line to the Lite system unit requires an industry standard telephone port on the PBX this is also known by other names such as analog port 2500 set interface SLT port Some telephone systems do not provide single line telephone ports and they require a special analog interface box between the PBX and the voice mail system as shown below If in doubt contact the local PBX manufacturer s representative Radio shack part number 279 402 Central Office Voice processing board Normal PBX extensions Connecting the Lite System to a PBX via External Analog Telephone Interface ATI Equipment Connecting the Serial Cable Between the Lite System Unit and PBX If you are establishing a serial integration you must attach a serial cable between the Lite system unit and the PBX The Lite system unit is set up to use the COM 1 port to communicate with the phone system Therefore you should connect the serial cable to the Lite system unit s COM 1 port Consult the phone system documentation for instructions on attaching the serial cable to the phone system COM port Note If the phone system you are working with is a
10. The Lite system is pre configured with 3 Routing boxes to process calls Routing box 800 answers calls during office open business hours specified as day service hours during set up box 801 answers calls after day service hours and box 821 routes calls after they have already passed through box 800 or 801 During set up the following greetings were recorded in Routing boxes 800 801 and 821 Greeting Number Information Voiced by Greeting Greeting 0 Office Open greeting and call routing options Greeting 1 Holiday greeting and call routing options EE Greeting 0 Office Closed greeting and call routing options o Greeting 1 Holiday greeting and call routing options Greeting 0 Call routing options Typically companies offer more extensive call routing options to callers during open hours than during closed hours Often single digit call routing for example Press 2 for 108 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Sales is not offered during office closed hours therefore the prompts and call routing options differ between box 800 and 801 To accommodate the fact that a holiday lasts a full 24 hours and thus holiday calls are answered by both box 800 and 801 throughout those 24 hours a holiday greeting is provided in both box 800 and 801 Box 800 Greeting 0 Example Welcome to Company If you know the extension number of the person to whom you want to speak dial it now For a di
11. then it automatically re tries the call at 10 second intervals for a pre defined number of times MINUTES BETWEEN CALLS If you enter a number greater than 1 in the TIMES TO CALL field this field instructs the Lite system how long it should wait between re calls Note This field tells the Lite system how long to wait between successful calls to the paging service Do not confuse this with the pager retry feature CALL SCHEDULE The Pager notification feature follows a time schedule The options are Schedule Result ALWAYS Pager notification is available at all times DAY SERVICE Pager notification is available only during day lunch service as defined in the System Information Business Hours screen NIGHT SERVICE Pager notification is available only during non day lunch service as defined in the System Information Business Hours screen SCHEDULE A B C or D Pager notification is available only during the schedule defined on Page 3 of the Mail Box setup screen for this mailbox 50 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 ENABLED Set this field to Yes to indicate that the pager feature for this mailbox is currently on Set the field to No to indicate that the pager feature is off The mailbox owner can also toggle this field on and off by calling into the system If this field is set to No it overrides the call schedule set in the previous field Press lt Enter gt to move the cursor to
12. 2 7 2 For detailed information on each field of these screens refer to the Installation and Maintenance Manual Note If you enter a parameter number for a parameter that affects a particular box the system prompts you to enter the Item number The Item number identifies the particular box in which you want to change the parameter At the Item number prompt enter the number of the box Refer to section 2 7 2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM CFG file For detailed information on each field of Box Setup screens refer to the Installation and Maintenance Manual 68 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 7 2 Teleparameter Value Tables The following table identifies all parameters you can adjust using the teleparameter feature and the entries you can make to indicate specific values for each parameter Refer to information after this table for additional entries you can make in some fields Description Acceptable Values Account Minimum number of digits Number Box required for valid entry Setup determination A prompt for the Item number refers to the box number Enter the box number Account Maximum number of digits 1 30 A prompt for the Number Box required for valid entry Item number refers Setup determination to the box number Enter the box number Account Number of seconds to wait A prompt for the Number Bo
13. 5050 Holiday date Box to which calls are routed during holiday Valid box number Box to which calls on this line are routed during day service hours Valid box number Box to which calls on this line are routed during night service hours Valid box number 78 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the holiday number Enter 1 through 20 A prompt for the Item number refers to the holiday number Enter 1 through 20 A prompt for the Item number refers to the holiday number Enter 1 through 20 A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number Line Information Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description Box to which calls on this line are routed during lunch service hours Valid box number Rings before call is answered during day service hours Rings before call is answered during night service hours Rings before call is answered during lunch serv
14. 6 Setting Up the Business Hours Screen 1 From the System Information menu select BUSINESS HOURS The Business Hours setup screen displays For each day of the week enter the office opening time in the DAY SERVICE BEGINS field and the office closing time in the DAY SERVICE ENDS field The default is an office open time of 8 00 AM and office closing time of 17 00 5 00 PM If you want calls to be handled in the same way day and night enter 00 00 in the DAY SERVICE BEGINS field and 24 00 in the DAY SERVICE ENDS field Refer to the Business Hours Worksheet completed by the system supervisor for specific information To save the information and exit the screen press lt F10 gt The System Information menu displays 2 5 5 7 Setting Up the Call Transfer Screen 1 From the System Information menu select CALL TRANSFER The Call Transfer setup screen displays The fields in the top half of the screen list the sequences that the Lite system is to dial to transfer calls the signifies hook flash and the comma signifies pause for one second Typically these settings are appropriate for most telephone systems without any modification If you know the actual sequences required by the telephone system and they are different from those shown make the changes as necessary To save the information and exit the screen press lt F10 gt The System Information menu displays 2 5 5 8 Setting Up the Class of Service Screen Each ma
15. 64 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Number Phone System 59 Tadiran Coral I Il amp Ill 68 Telrad 2464 64 Telrad Digital Key BX 200 Digital 46 Toshiba DK 16 24 56 96 16 Toshiba DK 280 26 Toshiba Perception E 95 Toshiba Perception EX 57 Toshiba Perception amp Il 87 Vodavi DHS 43 Vodavi Infinite DVX1 DVX2 amp DVX3 48 Vodavi Starplus 2448EX 4896EX 58 Vodavi Starplus 96EX 14 Vodavi Starplus Digital 62 Win 100D 7 Once you enter all necessary information press 1 as prompted to reboot the PC You must allow the system to reboot so it can reset several parameters based on the information you entered When the system reboots your call into it is disconnected Continue with the next procedure 2 7 1 2 Adjusting System Information You may need to customize certain fields on the System Information screens Use the following procedure 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 65 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question B
16. Comdial DSU Impression 24 48 72 attach the serial cable to COM 1 on the DSU If the phone system is a DSUII Impact 24 48 72 attach the serial cable to COM 3 on the DSUII 10 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Typical Setup For typical automated attendant service the PBX is programmed so that incoming calls are routed via the PBX to ring the Lite system The Lite system answers the call and asks the caller to enter the required extension or mailbox number The caller enters the number and the Lite system transfers the call just as a live attendant would 2 4 Collecting Necessary Customer Information While setting up the Lite system you may need to adjust default settings for the customer s regular business open hours and business closed hours You also need to set up Routing boxes to handle incoming calls and set up mailboxes for subscribers who will be using the system The following worksheets are provided to help the installing technician collect this information from the system supervisor 11 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 12 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Business Hours Worksheet System Supervisor Completes On the lines corresponding to each day of the week write in 24 hour format for example 8 00 PM is 20 00 the normal hours the company opens and closes for business If the business is open 24 hours on a particu
17. Customizations Setup Other Customizations Setup Other Customizations Setup Other Customizations Setup Other Customizations Setup Other Customizations Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description Personal distribution list 1 5018 Maximum box length caller can dial 5019 Seconds of initial pause before main greeting is played 5020 When VP system should play time and date 5021 Play called party s name when call is answered 5022 Announce call when call is answered 5076 to Custom field use under 5079 direction of technical support 5086 to Debug field use under 5089 direction of technical support 85 Acceptable Values Valid mailbox numbers 0 When caller asks 1 Before each message 2 After each message A prompt for the Item number refers to the box number Enter the box number You can modify only one personal distribution list for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one personal distribution list for the mailbox using the Teleparameter feature Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description Acceptable Values Question Box 0 Return A prompt for the 1 Say Goodbye Item number refers 2 Go to another box to the box number 3 Hang up Enter the box
18. Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Directory Box Setup Directory Box Setup Directory Box Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number 7029 Description Faxmail receipt allowed Default operator box during day service hours Default operator box during night service hours When exiting open mailbox go to box Digits callers can press while holding Restricted outcalling numbers Action to take if no digits are dialed Box associated with parameter 2001 Number of time to play greeting 76 Acceptable Values Valid mailbox number Valid mailbox number Valid box number Any digits 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid box number A prompt for the Item numbe
19. Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number 2134 2141 2142 2143 2144 2150 Description Mailbox owner s pager number Action to be taken after personal greeting is played Hours after which messages are to be auto forwarded With parameter 2142 Box to which new messages are to be auto forwarded With parameters 2142 and 2143 Schedule during which auto forwarding is to be active Number to call for message delivery 83 Acceptable Values Pager number 0 Wait for a digit 1 Begin recording a message 2 Page the mailbox owner 3 Record a message then page the mailbox owner Valid mailbox number 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D Phone or beeper number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature Task Mailbox Setup Mailbox
20. Release IV Philips SOPHO S Premier ESP Intertel GMX Redwood 3 2 Rolm 9200 BCS Siemens HCM 200 Samsung Prostar 56EX 120MX 1224 Samsung Prostar DCS Digital Siemens Saturn I II HI SMDI Installation Guide Centrex Southwestern Bell Landmark DKS 308 616 Sprint Prot g Macrotel MT360 824 KSU Tadiran Coral I II amp III Telrad 2464 Telrad Digital Key BX 200 Digital Toshiba DK 16 24 56 96 Toshiba DK 280 Toshiba Perception E Toshiba Perception EX Toshiba Perception I amp II Vodavi DHS 27 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Vodavi Infinite DVX1 DVX2 amp DVX3 Vodavi Starplus 2448EX 4896EX Vodavi Starplus 96EX Vodavi Starplus Digital Win 100D If you are using a telephone system that is not listed here the Integration program sets fields on System Information screens to commonly used defaults You may need to adjust these settings For detailed information on integrating the Lite system with the phone system refer to both the Installation and Maintenance Manual and the technical bulletin for the phone system 2 5 5 2 Using Technical Bulletin Information For almost every phone system supported by the Lite system there is a technical bulletin that details system specific installation information and considerations This information is particularly useful if you are working with a phone system that is not on the list shown in the previous section since you
21. To Choose a New Greeting Press 5 To Exit Press 9 Once you press 5 and enter a new greeting number the system voices a confirmation prompt stating the greeting number and voicing the now active greeting 112 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 3 2 3 Changing the Single Digit Call Routing The Lite system can be set up to voice greetings to callers that include single digit call routing options such as Press 2 for Sales On a system set up this way a call is transferred to a certain mailbox when the caller presses 2 during or after the greeting You can control the digit s callers can dial and the route their calls will subsequently take using the following procedure Note that if you use the following procedure to change the single digit call routing set up you must update the Routing box greeting to relay new instructions to the caller Use the procedure in section 3 2 2 to update the greeting as necessary 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 2 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administration Press 3 For Port Administration Pr
22. a telephone call into voice mail and log into supervisor mailbox 70 Note that the default password for the mailbox is the same as the mailbox number 70 The Lite system tutorial session starts Complete the tutorial When prompted to record the name and greeting you may elect to identify this as the supervisor mailbox When changing the password be sure to inform the system supervisor of the number you select When you complete the tutorial press lt gt to prevent it from voicing the next time the box is accessed The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 56 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Press 3 to change options The system voices the Options menu Options Menu To Record Your Name Press 1 To Record Your Greeting Press 2 To Change Your Password Press 3 To Change Your Call Transfer Feature Press 4 To Change Your Message Notification Feature Press 5 To Change Your Pager Feature Press 6 To Review Msgs Scheduled for Future Delivery Press 7 To Change Your Personal Distribution Lists Press 8 To Retrieve a Message Previously Sent Press To Return to the Main Menu Press From the Options menu press 2 When prompted press 800 to indicate you want to work with Routing box 800 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press 1
23. for the box number Type the box number then press lt Enter gt The Mail Box Page 1 setup screen displays 46 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 MATL BOX Page 1 Box number QQMg FIRST NAME S Ls 2 i CALL TRANSFER INFORMATION PERSONAL DATA Transfer type Password 10 Name recorded lo Rings to answer 4 Greeting recorded pls Use 3 way calling Get caller s name PRIVILEGES Record conversation Currently enabled Class of service 0 Transfer schedule Restricted Client of km Sequence to turn ON message waiting lamp Sequence to turn OFF message waiting lamp Fi Help F2 Add F3 Delete F4 Select F5 Prev F6 Next F9 Next page F10 Exit 2 Press lt Enter gt to move the cursor to the FIRST NAME field Enter the mailbox owner s first name Press lt Enter gt to move the cursor to the LAST field Enter the mailbox owner s last name 3 To go to Page 2 of the Mail Box setup screen press lt F9 gt The Page 2 screen displays 47 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 MATL BOX Page 2 Box number First Name a a PAGER NUMBER Pager type Times to call Mins between calls Schedule Enabled After playing greeting If caller chooses other options QA GE RAA box 3 After leaving message Commi ae DOX If call is via D I D play greeting in language J fAuto forward NEW msgs to box ij after Oj hours Schedule RJ MESSA
24. length of each hold prompt recorded The prompt supplied with the Lite system 146 is approximately 30 seconds RESTRICTED NUMBERS When a mailbox owner calls in to change his her call transfer number pager number or message notification number you may want to prevent him her from changing it to certain numbers such as long distance numbers These fields allow you to define digit sequences that are to be blocked The Lite system looks at each of these Digits fields to determine if any of them match the number entered by the mailbox owner If the number entered by the caller begins with the digits specified in the Digits field the Lite system defines the number entered as a match For example if you enter the digits 1900 in one of the Digits fields the Lite system considers 1 900 555 1212 1 900 123 4567 1 900 111 2222 to be matches Telephone number 1 901 555 1212 would not be considered a match If you enter the digit 0 in one of the digits fields the Lite system considers all numbers beginning with 0 to be matches This would include calls to the operator 0 calls to the long distance operator 00 international calls 011 and any operator assisted call 0 followed by telephone number 37 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 If the caller enters a number that matches one of the digit strings you enter here the Lite system informs the mailbox owner that the number is not acceptable and retai
25. modem cables from other serial cables some users mistakenly use the wrong cable type Follow the procedures in this document to set up the Lite system Note If you type EDIT to invoke a DOS editor on the Lite system unit you will invoke a special editor pre installed on the unit This editor was developed specifically for use with a null modem cable Traditional DOS editors cannot communicate effectively over a null modem cable To break the connection between the laptop and Lite system unit press lt Ctrl gt lt Break gt The KeyLink program ends its communication with the Lite system unit and the laptop screen refreshes To re establish communication with the Lite system repeat step 1 Note For information on transferring files between the Lite system and the attached PC refer to section 10 of the Installation and Maintenance Manual or contact Key Voice technical support 22 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 5 3 Completing the First Time Setup Procedure Once you connect the Lite system to the phone system and access the Lite system using a laptop computer you are ready to begin customizing the system Customizing the system involves e Running the PBX Setup utility e Specifying System Information e Specifying Routing Box and Mailbox Information 2 5 4 Running the PBX Setup Utility The Lite system voice processing software is pre installed on the Lite system unit before it is s
26. modem serial cable to the laptop s COM 1 port Attach the other end of null modem cable to the COM 2 port if you are using the Small Office Lite system unit or the COM 1 port if you are using the Debut system Establishing a Communication Link Between the Laptop and Lite System Unit 1 To access the Lite system program screens from the laptop PC change to the KEYLINK directory then type REMOTE and press lt Enter gt 21 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 A screen displays prompting you to indicate the type of connection you are establishing To indicate you are using a null modem cable connection type N then press lt Enter gt The screen refreshes with a display that emulates the Lite system unit The keyboard and monitor of the laptop now effectively control the Lite system unit If the screen displays a message indicating the program is shutting down communications you may need to adjust the COM port settings specified in the KeyLink program Do this by repeating step 1 then typing P to select Port Assignments instead of N in step 2 Using the up and down arrows select the COM port to which the null modem cable is installed then press lt Enter gt Repeat steps 2 and 3 If the appropriate COM port combination is specified and you still cannot establish communication with the Lite system unit verify that you are using a true null modem cable Because it is difficult to visually distinguish null
27. number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description If the answer type is digits maximum number of digits that can be entered for valid answer to question 10 If the answer type is digits maximum number of digits that can be entered for valid answer to question 1 If the answer type is digits maximum number of digits that can be entered for valid answer to question 2 If the answer type is digits maximum number of digits that can be entered for valid answer to question 3 If the answer type is digits maximum number of digits that can be entered for valid answe
28. prompting you for the box number Enter the number of the first mailbox you want to create then press lt Enter gt Note Enter as the mailbox number the same number as the extension to which the mailbox will transfer calls Also note that the default password for each mailbox is the same as the box number The Lite system creates the new mailbox by making a copy of the Prototype mailbox The new mailbox is displayed on the screen 45 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 5 Repeat steps 3 through 5 for each subscriber mailbox you want to create 6 Once you create all necessary mailboxes continue with the next procedure below 2 5 6 7 Customizing Subscriber Mailboxes Using information the system supervisor provides on the Mailbox Setup Worksheets you can now customize the mailboxes you created for each subscriber on the system The procedure below identifies the fields you should be sure to customize for each mailbox Fields that are not specifically discussed contain default values that should be appropriate in nearly all setup situations Therefore it is unlikely that you need to modify these fields Detailed information on completing all fields on Mail Box setup screens is provided in the Installation and Maintenance Manual You can also access online help on any screen by pressing lt F1 gt 1 To access the mailbox you want to customize press lt F4 gt A small window displays prompting you
29. the Greeting Press 1 To Re Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting Press 5 To Exit Press Follow the prompts to complete the procedure To change the mailbox password press 3 Note that to change the password you must first enter the current password when prompted by the system By default the mailbox password is the same as the mailbox number Also note that each mailbox owner can log into the mailbox and complete this task this does not need to be performed by a system supervisor Once you enter a new mailbox password and confirm the entry as prompted the system voices a prompt informing you that the new password will be in effect the next time the mailbox is accessed To change the call transfer feature press 4 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor The system voices a prompt identifying the current call transfer set up then voices the call transfer options Press 1 if you would like to change the number Press to turn this feature on or off or Press if you are satisfied Follow the prompts to complete the procedure 106 14 15 16 17 18 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 To change the message notification feature press 5 Note that each mailbox owner can also log into the mailbox and complete this task thi
30. the IF CALLER CHOOSES OTHER OPTIONS field on Page 2 of the mailbox s Mail Box setup screens e Press 4 plus a greeting number 0 through 9 to play the selected greeting to the caller provided that the greeting has been recorded e Press 5 plus any valid box number to send the calling party to that box where the call is treated as would any other call to that box e Press 6 to accept the call The parties are connected but the Lite system remains connected to the call and records the conversation The recording is stored as a message in the called party s mailbox provided the host telephone system allows conferencing on voice mail ports With the Screen transfer type option the Lite system can perform call queuing if the extension is busy Press lt Enter gt to move the cursor to the TO field and confirm the letter X displays in this field This entry instructs the Lite system to transfer calls to the extension number that matches the box number Press lt Enter gt to move the cursor to the CURRENTLY ENABLED field Verify this field is set to Yes Press lt Enter gt to move the cursor to the TRANSFER SCHEDULE field Verify this field is set to Always Press lt Enter gt to move the cursor to the SEQUENCE TO TURN ON MESSAGE WAITING LAMP field The entries displayed in this field were set during program setup and should be sufficient Review the settings shown and make any changes you feel are necessary For details ref
31. the call 4 To divert the call directly to the mailbox s voice mail press 5 Hang up the telephone 3 3 4 Troubleshooting System Problems Follow these guidelines to effectively report problems you may encounter Gather as much detail concerning the situation as possible e Time and date the problem occurred e Box and extension number s affected e Action immediately preceding problem e Action taken since problem occurred Attempt to duplicate the problem e Note the actions taken that apparently invoke the problem e Recall any recently made system set up changes that may be contributing to or causing the problem e Attempt to duplicate the problem If you cannot duplicate the problem it may be have been attributed to user error 118
32. the first MESSAGE DELIVERY field If the subscriber is to use the Message Delivery feature use the following information to complete this section of the Mail Box setup screen CALL Enter the telephone number the Lite system should call to inform the mailbox owner that there are new messages in his her mailbox The number can contain the DTMF digits 0 9 and plus any of the following special characters Character Use pulse also known as rotary dialing Use tone dialing the default Short pause duration can be changed in Technical Information screen Default is 1 second Medium pause equal in length to 4 commas Long pause equal in length to 8 commas Hookflash Enclosing the number in brackets prevents the mailbox owner from being able to call in and change the number Specifies a line group is to be used for example A 555 1212 indicates choose any line in line group A and dial the number 555 1212 Hang up immediately after dialing the number must be last character Answering machine This must be the last character in the telephone number It tells the Lite system that the number being called has an answering machine attached When the Lite system calls the number it announces that there are messages as usual If the Lite system has not 51 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Character received a DTMF digit 1 for Yes anything else for No by
33. to confirm the system voices the following options To Replay the Greeting Press 1 To Re Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting Press 5 To Exit Press To record the first greeting for the Routing box press 2 The system prompts you to enter the number of the greeting you want to record Enter greeting number 0 Then follow the prompts to record the office open greeting To record the holiday greeting for Routing box 800 repeat step 7 select greeting number 1 and record the holiday greeting 57 10 11 12 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 To record greeting s for Routing box 801 press lt gt to exit the menu shown above and return to the Options menu Then repeat steps 4 through 7 above In step 5 press 801 to indicate you want to work with Routing box 801 In step 7 record the office closed greeting instead of the office open greeting To record the holiday greeting for Routing box 801 repeat step 7 select greeting number 1 and record the holiday greeting To record the greeting for Routing box 821 press lt gt to exit the menu shown above and return to the Options menu Then repeat steps 4 through 7 above In step 5 press 821 to indicate you want to work with Routing box 821 In step 7 record the office open greeting call routing options omitting the introductory remarks Welcome to When you have recorded all neces
34. which this schedule should end on this day The time should be entered in 24 hour format for example enter 20 00 for 8 00 PM Note If you want the schedule to be active all day enter 00 00 as the START time and 24 00 as the EnD time 54 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 3 To go to Page 4 of the Mail Box setup screen press lt F9 gt The Page 4 screen displays MATL BOX Page 4 Box number M First Name I a Hotel guest privileges only WAKE UP TIME Currently scheduled jE PERSONAL DISTRIBUTION LISTS Name Name Name Name Enabled Enabled Enabled Enabled Members Members Members Members Fi Help F2 Add F3 Delete F4 Select F5S Prey F6 Next F9 Next page F10 Exit 4 Confirm that the ENABLED field is set to Yes for all four personal distribution lists This allows subscribers to create up to 4 personal distribution lists in their mailboxes which they can then use when sending messages to groups of subscribers 5 Repeat steps 1 through 9 to customize each mailbox you created for each subscriber on the system Once you customize all subscriber mailboxes continue with the next procedure 2 5 6 8 Customizing the System Supervisor Mailbox 1 To access the system supervisor mailbox press lt F4 gt A small window displays prompting you for the box number Type 70 then press lt Enter gt 2 Press lt Enter gt to move the cursor to the FIRST NAME field Type SUPERVISOR i
35. with as few changes as possible the procedures provided in this document for entering data on System Information screens do not go into detail about all the screen entries Instead the procedures guide you through accessing and reviewing pertinent fields on certain screens so you can verify that default data is properly set and modify it if absolutely necessary If you need to make additional changes to the System Information screens refer to information provided in the Installation and Maintenance Manual Note that you can access online help at any time by pressing lt F1 gt 2 5 5 1 Integration Defaults Set by the Integration Program When you run the PBX Setup utility previous procedure you are prompted to indicate the type of telephone system the customer is using If you are installing the Lite system on one 25 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 of the phone systems identified below the Integration program automatically sets fields on several System Information screens to the phone system s default settings Unless you customize the phone system defaults you probably do not need to modify these settings Comdial DigiTech Impact DSU Serial Integration Comdial DigiTech Impact DSU Serial Integration VPC Comdial DXP DXP Plus FX Serial Integration Comdial DXP DXP Plus FX Serial Integration VPC Comdial Executech 2000 Comdial Unisyn Cortelco Aries Encore CX ECX 1832
36. 2126 2130 Description Call transfer schedule Caller s name voiced upon pickup Record conversation Transfer destination With parameter 2134 Type of pager With parameter 2134 Minutes between calls to pager With parameter 2134 Number of times to call pager With parameter 2134 Schedule during which calls should be sent to pager Acceptable Values 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D Extension number 0 None 1 Tone only pager no display 2 Display pager 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number 82 Task Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup
37. 3 00 AM 3 To save the information and exit the screen press lt F10 gt The System Information menu displays 2 5 5 5 Setting Up the Line Information Screen 1 From the System Information menu select LINE INFORMATION The Line Information setup screen displays Each row on this screen corresponds to one line connected to the Lite system 2 Press lt Enter gt to move the cursor to the Initial Box field under Day Service for line 1 Verify that 800 displays in this field indicating that calls received during Day Service hours are to go to Routing box 800 3 Press lt Enter gt to move the cursor to Initial Box field under Night Service for line 1 Verify that 801 displays in this field indicating that calls received after the day service hours are to go to Routing box 801 4 Press lt Enter gt to move the cursor to the Initial Box field under Lunch Service for line 1 Verify that 800 displays in this field indicating that calls received during Lunch Service are also to go to Routing box 800 5 Press lt Enter gt to move the cursor to the OUTGOING ALLOWED field for line 1 Verify this field is set to No 6 Repeat steps 3 through 5 for each line on the screen For the last line however be sure to verify that Yes in the OUTGOING ALLOWED field 29 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 7 To save the information and exit the screen press lt F10 gt The System Information menu displays 2 5 5
38. 3672 36112 Ericsson MD 110 Fujitsu 9600 with Serial Integration Fujitsu Allegra 26 Fujitsu Series 3 Starlog Fujitsu Starlog Harris 20 20 Isoetec IDS 108 228 Isoetec System 96 ITT Cortelco System 3100 Iwatsu ADIX Iwatsu ZT D Lucent Definity G3 Calista Box Vectoring Bridged Mode Lucent Definity G3 VoiceBridge Lucent Definity G3 VoiceBridge Vectoring Bridged Mode Lucent Merlin II Lucent Merlin Legend Lucent Partner ACS Lucent Partner II Lucent Partner Plus Lucent System 25 Lucent System 75 Lucent System 85 and Definity Generic 2 VoiceBridge Mitel COV with D 42D SX Voice Boards Mitel SX100 Digital PABX with ONS Integration Mitel SX200 Light with COV Integration Mitel SX200 Light with DNIC Integration 26 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Mitel SX200 Light with ONS Integration Mitel SX2000 and SX2000 Light with COV Integration Mitel SX2000 and SX2000 Light with DNIC Integration Mitel SX50 with COV Integration Mitel SX50 with DNIC Integration NEC Electra Professional Level I NEC Electra Professional Level II NEC Mark II NEC NEAX 1400 IMS NEC NEAX 2000 NEC NEAX 2400 Serial Integration Nitsuko DSO 1 ONYX 1241 384i Northern Telecom Norstar With VMI Adapters Northern Telecom SL 1 and Meridian 1 SL 1 with D42 SL Panasonic 1232 Analog Panasonic DBS Panasonic KXT 336 Panasonic KX TD 1232 Digital Panther II 820 1032 2064
39. 5 and Definity Generic 2 VoiceBridge 31 Mitel COV with D 42D SX Voice Boards 39 Mitel SX100 Digital PABX with ONS Integration 84 Mitel SX200 Light with COV Integration 89 Mitel SX200 Light with DNIC Integration 63 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Number Phone System 85 Mitel SX200 Light with ONS Integration 86 Mitel SX2000 and SX2000 Light with COV Integration 88 Mitel SX2000 and SX2000 Light with DNIC Integration 81 Mitel SX50 with COV Integration 90 Mitel SX50 with DNIC Integration 17 NEC Electra Professional Level 54 NEC Electra Professional Level II 21 NEC Mark II 51 NEC NEAX 1400 IMS 73 NEC NEAX 2000 35 NEC NEAX 2400 Serial Integration 33 Nitsuko DSO 1 ONYX 124i 384i 72 Northern Telecom Norstar D42NS 27 Northern Telecom Norstar With VMI Adapters 53 Northern Telecom SL 1 and Meridian 1 SL 1 with D42 SL 18 Panasonic 1232 Analog 24 Panasonic DBS 36 Panasonic KXT 336 23 Panasonic KX TD 1232 Digital 66 Panther II 820 1032 2064 Release IV 52 Philips SOPHO S 32 Premier ESP Intertel GMX 47 Redwood 3 2 70 Rolm 9200 BCS Siemens HCM 200 10 Samsung Prostar 56EX 120MX 1224 42 Samsung Prostar DCS Digital 12 Siemens Saturn I Il Ill 15 SMDI Installation Guide Centrex 40 Southwestern Bell Landmark DKS 308 616 19 Sprint Prot g Macrotel MT360 824 KSU
40. 89 noserialmwrefresh See the Installation Manual VM CMG Setup 9390 basiccptones See the Installation Manual VM CMG Setup 9392 extrarotarytime See the Installation Manual VM CMG Setup 9393 transferring See the Installation Manual VM CMG Setup dialtonefrequency See the Installation Manual VM CMG Setup 9395 dialtone2frequency See the Installation Manual Serial Number 4000 Voices the system s serial number NUMLINES TXT 4001 Adjusts the code number Code supplied by Code found on authorizing the number of a Voice invoice ports allowed SWITCHES TXT 4002 Adjusts the code number Code supplied by Code found on authorizing the software for Key Voice invoice system features LOGINS TXT 4003 Adjusts the code number Code supplied by Code found on that controls the number of Key Voice invoice VCM logins allowed PBXLINK TXT 4004 Adjusts the code number Code supplied by Code found on authorizing the software for Key Voice invoice certain phone system related features The following table identifies additional values you can specify to indicate special characters or information in some fields Values Indicate D 99 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Values Indicate eS E Clears the field entry 2 7 3 Using the Teleparameter Feature to Adjust the System Setup You can use the Teleparameter feature to adjust the system setup at any time Itis not necessary to b
41. DE 9 0 VER 1 Param Description Acceptable Values Number 2439 If the answer type is digits maximum number of digits that can be entered for valid answer to question 9 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 10 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 1 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 2 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 3 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 4 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 5 90 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the b
42. GE DELIVERY Where and When Repeat Interval Schedule Run this cycle Fi Help F2 Add F3 Delete F4 Select F5 Prey F6 Next F9 Next page F10 Exit 4 Press lt Enter gt to move the cursor to the PAGER NUMBER field If the subscriber is to use the Paging feature use the following information to complete this section of the Mail Box setup screen PAGER NUMBER Enter the telephone number of the paging service The mailbox owner may change the number remotely Normally access codes for outside lines are not required here Instead that information should be entered on the System Information General setup screen To restrict pager calls to use lines in a particular line group enter the letter A B C or D of the line group in braces before the telephone number for example A 5551212 Tone or Voice pagers may be used with the Message Delivery feature discussed later in this section 48 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 The pager number you enter can contain the digits 0 through 9 star pound and the following special characters Character Use Use pulse also known as rotary dialing Use tone dialing the default Short pause duration can be changed in Technical Information screen Default is one second em Medium pause equal in length to 4 commas i Long pause equal in length to 8 commas Hookflash No progress tones must be last character The Li
43. LLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 3 From the Supervisors menu press 1 for Mailbox Administration 4 When prompted enter the number of the mailbox you want to add modify or delete The system voices the number back to you 5 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press 1 to confirm the system voices the Mailbox menu options Mailbox Menu To Add Press 1 To Delete Press 2 To Modify Press 3 To Suspend Press 4 To Restore Press 5 To Reset Press 6 To Exit Press 104 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 To add a new the mailbox to the system press 1 The system adds the new mailbox to the mailbox database All default settings in the mailbox are set to the default parameters settings specified in prototype mailbox 9994 The default password for the mailbox is the same as the mailbox number To
44. Line Information screen the Lite system will route all incoming calls to Routing box 800 This box answers calls during the day and lunch service hours and plays a greeting to callers After day lunch service hours the system routes 38 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 calls to Routing box 801 Typically companies offer more extensive call routing options to callers during day lunch service hours than during closed hours Often for example single digit call routing Press 2 for Sales is not offered during closed hours Therefore the greeting voiced by and options available in Routing box 801 are often different than those in Routing box 800 So that the system supervisor can alter the system to voice a generic holiday greeting on holidays the office is closed you will set up both Routing box 800 and 801 to include a holiday greeting alternative Therefore procedures in this document guide you through recording two greetings in both boxes 800 and 801 an office open greeting and a holiday greeting in box 800 and an office closed greeting and a holiday greeting in box 801 Keep in mind that holidays last 24 hours therefore calls received on a holiday may be processed by either box 800 or 801 depending on when the call is received For this reason a holiday greeting must be recorded in both box 800 and 801 Sample greetings for these boxes are provided in section 3 2 1 Routing Box 821 is design
45. Maximum greeting length 0 999 seconds 74 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description Maximum number of 0 10 personal greetings allowed Play menu after greeting to callers Maximum lines allowed to hold for mailbox Number of times to try extension before returning to queued caller Say position in line to calls in queue Access to Group boxes allowed Supervisor status allowed Caller access to P A system allowed Dial out allowed 75 Acceptable Values A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number
46. OR DIGITS field we recommend you make the same entries as you did on the setup screen for box 800 Repeat steps 2 through 5 to set up Routing box 801 In step 2 type 801 instead of 800 to access box 801 In the DESTINATION FOR DIGITS field you may decide to modify or simply not include the single digit dialing options since this box will control how calls are routed when the office is closed If you choose to use the same single digit dialing options simply re enter them here To save all setup entries and exit the Routing Box setup screen press lt F10 gt The Box Information menu displays 2 5 6 5 Setting Up Prototype Mailbox 9994 You need to create a mailbox for each subscriber who will use the system to record messages Since most of the setup information will be the same for every mailbox you need you should review the system s prototype mailbox which is used as the mailbox setup model The prototype mailbox is box number 9994 Every time you select to create a new mailbox the system does so by making a copy of mailbox 9994 1 From the Box Information menu select MAIL BOX The Mail Box setup screen displays with the Page Number menu Press lt F4 gt to access the box selection screen A small window displays prompting you for the box number Type 9994 then press lt Enter gt Press lt Enter gt to move the cursor to the TRANSFER TYPE field When a call is routed to the mailbox the first action taken is to transfer
47. SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 System Setup Instructions The Lite system contains a default database with a setup configuration that allows the Lite system to efficiently perform fundamental call processing tasks with minimal system adjustments by the installing technician This default database configuration includes 2 pre defined classes of service 0 and 7 1 supervisor mailbox mailbox 70 and 3 Routing boxes 800 801 821 Information provided in this document explain how these pre set defaults function on the Lite system As you proceed through these setup instructions you may decide to make adjustments to specific information relating to the default setup You may even decide to set up the other 2 available Routing boxes to perform additional call routing tasks As you make any changes keep in mind that we urge you to maintain the initial general configuration of Routing boxes 800 801 and 821 class of service 7 and supervisor mailbox 70 This configuration allows the Lite system to efficiently perform fundamental call processing tasks Maintaining it helps both you the technician and Lite system technical support to efficiently service the system and resolve any call processing issues For these reasons we urge you not to deviate from this general system setup default configuration Information on setting up and using box types other than Routing boxes and mailboxes is provided in the Installation
48. Setup Mailbox Setup Mailbox Setup 2151 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number 2152 2153 2154 Description Acceptable Values With parameter 5150 Number of times to run the message delivery cycle With parameter 2150 Number of times number is to be called With parameter 5152 Minutes in between calls to number With parameter 5150 Schedule during which message delivery is active 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D 84 A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature Task Mailbox Setup 2159 enabled for mailbox 2160 to Personal distribution list 1 2179 members Mailbox Setup Other Customizations Setup Other
49. Setup 9125 databaseline See the Installation Manual VM CMG Setup 9126 ignoredisconnects See the Installation Manual VM CMG Setup 9127 nonametransfer See the Installation Manual VM CMG Setup norecordbeep See the Installation Manual VM CMG Setup 9144 repeatmw See the Installation Manual VM CMG Setup 9146 deleteafterfwd See the Installation Manual VM CMG Setup 9150 remotepause See the Installation Manual 95 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Task Param Description Number VM CMG Setup 9161 notifyrings VM CMG Setup 9162 assumepageconfirm VM CMG Setup nopcbeep VM CMG Setup 24hourclockdisplay VM CMG Setup qboxposconfirm VM CMG Setup pagerappend 96 Acceptable Values See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual See the Installation Manual Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Task Param Descripti
50. THER LOSS OR INJURY INCLUDING CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES SUCH AS LOSS OF PROFITS OR LOSS OF BUSINESS INFORMATION DAMAGES DUE TO BUSINESS INTERRUPTION OR ANY OTHER PECUNIARY LOSS EVEN IF KEY VOICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR PUNITIVE DAMAGES RESULTING FROM THE PURCHASE POSSESSION INSTALLATION OPERATION REPAIR USE OF PURCHASE POSSESSION INSTALLATION OPERATION REPAIR USE OF OR INABILITY TO USE THE PRODUCT OR THE UNAUTHORIZED OR THE FRAUDULENT USE OF OR UNACCCOUNTED FOR ACCESS TO THE PRODUCT ALL SUCH CLAIMS BEING HEREBY EXPRESSLY WAIVED THE PURCHASER S EXCLUSIVE WARRANTY AND REMEDY SHALL BE ONLY AS STATED HEREIN This warranty gives you specific legal rights and you may also have other rights which may vary from state to state Some states do not allow limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages so the above limitations may not apply to you If the Magnuson Moss Act should be held to apply to the sale of the Product by a court of competent jurisdiction the implied warranty of fitness for a particular purpose shall extend for one year from the date of manufacture No Key Voice dealer nor any other person or entity other than Key Voice may extend or modify this warranty and no such modification or extension shall be effective unless it is in writing Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1
51. ailboxes for each user To continue without setting up mailboxes at this time press lt N gt Depending on the phone system you selected you may be prompted for additional information Enter the appropriate responses The system prompts you to use U S Daylight Savings Time To have the system automatically adjust the clock so it accommodates Daylight Savings Time for the next 10 years press lt Y gt If you do not want the system to automatically adjust for U S Daylight Savings Time press lt N gt The main Install program screen displays To continue select Exit then press lt Enter gt 24 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 18 The Install program must reboot the Lite system unit to make the changes indicated Press lt Y gt when the system displays the reboot prompt After the system reboots the Line Status screen displays 2 5 5 Specifying System Information System Information screens contain system setup information that applies system wide to all boxes set up on the system There are six System Information screens General Information Screen Line Information Screen Business Hours Screen Call Transfer Screen Class of Service Screen s Other Customizations Screen Before you set up Routing boxes and mailboxes it is best to ensure all System Information screens are properly completed Because the default information on System Information screens is set so the Lite system is operational
52. and Maintenance Manual Note Section 2 6 provides an overview of the default database setup shipped on Lite system units 2 1 Available System Setup Techniques There are two techniques you can use to set up Lite systems e Attach a laptop to the Lite system unit and use the program s screen interface to run the System PBX Setup utility then complete System Information and Box Setup screens Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 e Call into the Lite system and use the Teleparameter feature to run the System PBX Setup utility then enter parameter codes and corresponding values to set up system and box information This document provides instructions for using either system setup technique Technicians who have experience setting up Corporate Office Small Office or Lite systems may prefer to use the Teleparameter feature to quickly make modifications and get the Lite system up and running at the customer s site Be advised however that since this technique involves inputting codes that represent system parameters and corresponding values to which parameters are to be set it is a bit more difficult to use effectively if you are unfamiliar with setting up Corporate Office Small Office or Lite systems For this reason we recommend that technicians unfamiliar with Corporate Office Small Office or Lite systems attach a laptop to the PC and use the instructions provided here to complete all necessary system setup s
53. ast 4 digits of the bar code on the white sticker on the bottom of the unit Business Hours specified on System Information Business Hours screen 8 00 AM 5 00 PM Routing Box 800 Answers all incoming calls during day lunch hours specified on System Information Business Hours screen Owned by mailbox 70 Routing Box 801 Answers all incoming calls during non day lunch hours specified on System Information Business Hours screen Owned by mailbox 70 Routing Box 821 Routes calls that have already passed through Routing box 800 or 801 Owned by mailbox 70 Class of Service 0 Set up with the following parameter settings for information on specific parameter fields refer to section 2 5 5 8 MAXIMUM NUMBER OF GREETINGS 10 MAXIMUM NUMBER OF MESSAGES 200 MAXIMUM GREETING LENGTH SECS 60 MAXIMUM MESSAGE LENGTH SECS 60 AUTO DELETE OLD MESSAGES AFTER 30 DAYS AUTO DELETE NEW MESSAGES AFTER 99 DAYS SUPERVISOR STATUS No ACCESS TO GROUP BOXES Yes DIAL OUT ALLOWED No ACCESS TO P A Yes PLAY MENU AFTER GREETING No ALLOWED TO RECEIVE FAXMAIL No OPERATOR BOX DAY 888 NIGHT 888 WHEN EXITING OPEN MAILBOX GO TO BOX 821 59 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 MAX LINES ALLOWED TO HOLD FOR ONE BOX 2 WHILE IN QUEUE SAY POSITION IN LINE No TRY EXTENSION 3 TIMES BEFORE GOING BACK TO CALLER RESTRICTED DIGITS None Class of Service 7 Set up with the c
54. aying certain prompts or greetings to callers collecting information and messages from callers and routing calls to certain extensions based on digits dialed by callers The Lite system product uses the same software base as Corporate Office and Small Office products but it is limited in the number of boxes you can set up on the system These limitations effectively position the Lite system as a product for smaller businesses needing a simple reliable voice mail system without all the advanced features of a larger more expensive system As the needs of the Lite system user expand Key Voice provides efficient no data loss upgrades to Small Office or Corporate Office through an inexpensive and sensible upgrade plan Depending on the configuration purchased the Lite system provides 5 Routing boxes and 25 mailboxes or 5 Routing boxes and 50 mailboxes The Routing boxes are used to answer incoming calls play a listing of options to callers and route the call to a specific mailbox based on the digits dialed by the caller The mailboxes transfer calls to their associated extensions and store messages for system subscribers and they can be set up to forward calls to another phone or extension number deliver messages to another phone or pager play one of 9 pre recorded greetings to callers screen calls queue calls when the extension is busy or record call conversations Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Lite
55. d instruct each mailbox owner to include the options in his her personal greeting The default setting is No ALLOWED TO RECEIVE FAXMAIL The Lite system users should retain the default setting No in this field OPERATOR BOX DAY NIGHT When a caller is listening to a mailbox greeting one of the options is to dial zero to reach an operator Use these fields to indicate the mailbox to which the call should be routed if the caller indicates that he she wishes to speak with an operator The default setting is 888 WHEN EXITING OPEN MAILBOX GO TO BOX When a mailbox owner has logged in to his her box has concluded listening to messages changing options etc and has selected to exit from the Main menu this field tells the Lite system where to send the call The Lite system users should retain the default setting in this field as 821 MAX LINES ALLOWED TO HOLD FOR ONE BOX You can limit the number of lines that can simultaneously hold for a mailbox belonging to this class of service For example if you set this number to 3 and lines 1 3 and 6 are holding for a mailbox then subsequent callers are not offered the option to hold Instead they hear the personal greeting recorded for the box so they can leave a message try another extension etc The default setting is 2 35 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Note If you want to disable the Call Queuing feature for the class of service set this field to 0
56. delete the mailbox from the system press 2 The system deletes the mailbox from the mailbox database To modify the mailbox on the system press 3 The system voices the Options menu Options Menu To Record Your Name Press 1 To Record Your Greeting Press 2 To Change Your Password Press 3 To Change Your Call Transfer Feature Press 4 To Change Your Message Notification Feature Press 5 To Change Your Pager Feature Press 6 To Review Msgs Scheduled for Future Delivery Press 7 To Change your Personal Distribution Lists Press 8 To Retrieve a Message Previously Sent Press To Return to the Main Menu Press To record the mailbox owner s name press 1 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor Once you record the name the system voices the following prompts To Replay Press 1 To Re Record Press 2 To Delete Press 3 To Exit Press Follow the prompts to complete the procedure 105 9 10 11 12 13 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 To record a personal greeting for the mailbox press 2 You can record up to 10 personal greetings for the mailbox 0 through 9 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor Once you record a greeting the system voices the following prompts To Replay
57. e 7 is Yes ACCESS TO GROUP BOXES By setting this field to Yes you allow subscribers assigned this class of service to access any Group boxes set up on the system For information on setting up and using Group boxes refer to the Installation and Maintenance Manual The default setting is Yes DIAL OUT ALLOWED This field indicates whether the owner of a mailbox belonging to this class of service is allowed to place outgoing calls from the mailbox The default setting is No ACCESS TO P A When a caller is listening to a mailbox owner s greeting one of the features the Lite system offers is the option to have the call announced over the P A system Use this field to allow 34 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 or deny access to the P A feature for callers to mailboxes belonging to this class of service The default setting is Yes PLAY MENU AFTER GREETING If an extension is busy or does not answer the Lite system plays the mailbox owner s personal greeting After playing the greeting it can announce the options available to the caller for example Jf you would like to leave a message press 1 To try another extension press 3 or to speak with an operator press 0 If the mailbox owners do not record these options as part of their greetings set this field to Yes so that the Lite system plays the menu If you want to allow each mailbox owner to decide which options to offer set this field to No an
58. e call is not successful for example the called number was busy the Lite system automatically re tries every few seconds up to twenty times INTERVAL If the Repeat field contains a number greater than 1 or there are additional Call number sequences enter the interval in minutes between calls to this number and or the interval before proceeding to the next Call number sequence 52 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 SCHEDULE Select when the Lite system should call this number The options are Schedule Result ALWAYS The number is called any time a new message is left in the mailbox DAY SERVICE The number is called only during day lunch service as defined in the System Information Business Hours screen NIGHT SERVICE The number is called only during non day lunch service as defined in the System Information Business Hours screen SCHEDULE A B C or D The number is called only during the schedule defined on Page 3 of the Mail Box setup screen for this mailbox RUN THIS SEQUENCE N TIMES Once the Lite system has called every number listed it considers that it has run the sequence one time It will then check the value in this field If this field is set to a number higher than 1 the Lite system starts again and repeats the sequence the specified number of times CURRENTLY ENABLED This field identifies which messages the Lite system is to deliver DISABLED The Lite system does not d
59. eated on the system follow steps 1 through 4 in the procedure in section 2 7 1 2 For specific parameters you can adjust refer to section 2 7 2 For detailed information on each field of these screens refer to the Installation and Maintenance Manual 67 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Note If you enter a parameter number for a parameter that affects a particular box the system prompts you to enter the Item number The Item number identifies the particular box in which you want to change the parameter At the Item number prompt enter the number of the box Refer to section 2 7 2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM CFG file For detailed information on each field of Box Setup screens refer to the Installation and Maintenance Manual 2 7 1 5 Creating Other Box Types and Adjusting Information To create other types of boxes you must first follow the procedures presented earlier in this document to connect a laptop computer to the Lite system unit and access Box Information setup screens Once you create the boxes using this technique you can make detailed modifications to the box setups using the Teleparameter feature To use the Teleparameter feature to adjust information in boxes already created on the system follow steps 1 through 4 in the procedure in section 2 7 1 2 For specific parameters you can adjust refer to section
60. ecaecnaeceaeenseenes 118 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 1 System Overview This document discusses features and functionality provided in Small Office Lite and Debut systems Note that both these systems include the same feature set and the system setup and maintenance procedures are identical between systems For documentation ease these two systems are collectively referred to as the Lite system in this guide 1 1 What Does the Lite System Do In its simplest form the Lite system acts like a telephone receptionist The system answers incoming calls and transfers them to the appropriate extension If the called extension is not available busy or no answer the system offers to take a message or try an alternative extension Lite system functionality includes e Automated attendant features e Voice mail features These two functions work together to provide smooth call coverage for your application 1 1 1 What is an Automated Attendant The Lite system automated attendant features perform the tasks of a live attendant The following table illustrates how Live Attendant Lite System Automated Attendant Answers an incoming call by lifting telephone Answers an incoming call by going off hook Greets the caller with Welcome to XYZ Greets the caller by playing a pre recorded Company greeting Welcome to XYZ Company Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1
61. ed by default to take over and route calls once they have passed through Routing box 800 or 801 A call may go to Routing box 821 for example after the caller leaves a voice message in a subscriber s mailbox Routing box 821 offers callers a menu similar to Routing box 800 but box 821 is pre configured so if a caller does not enter an extension or select a menu option the call is disconnected In Routing box 800 and 801 callers who do not enter an extension or select an option are transferred to the operator This is a safety measure designed to assist callers who use rotary phones or are too slow to respond to system prompts By disconnecting non responsive callers in box 821 the system simply assumes that the caller knew how to select menu options in box 800 or 801 and therefore since no option was selected in box 821 the caller hung up Because we recommend you record two greetings in both Routing box 800 and 801 you will not use the GREETING RECORDED field on the Routing Box setup screens This field allows you to record only one greeting for the Routing box Instead you will record all necessary greetings by following the steps in the section 2 5 6 9 which you will complete after you review and set up the Routing boxes and mailboxes 2 5 6 3 Accessing Box Information Screens 1 From the Line Status screen press lt F10 gt The Main menu displays and you are prompted to enter a system password 2 At the prompt to enter the syste
62. eeeeeeeeees 68 2 7 2 Teleparameter Value Tables eee eeeeeeeeseeeneeeseeeeecaecsaecssecsseceeeesseeeseeseneeenes 69 2 7 3 Using the Teleparameter Feature to Adjust the System Setup 0 0 eee 100 2 8 Upgrading 2 Port Systems to 4 Ports 0 eee eeseceseceseceseceeeeeseeeeeeeeneeeaeeeaeeeaeeeaaeeeaees 101 3 System Supervisor Instructions cccceseeesseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 103 3 1 Working with Mailboxes 5 cive sicsntcesecdavessdetavesapscazetatetnasia eeeosaesdea E 103 3 1 1 Adding Deleting or Modifying a MailboX esessseeseesesssresersresrrssrsressesressrses 103 3 2 Working with Routing BOXES 0 esessecssecssecsseceseceseceseceeeeseeseeeseaeeeaeeeaeeeseeeaaeesaees 108 3 2 1 Understanding the Routing Box Setup eee eeeeeseeeseeeneeeneecaecsaeceaeesseesseeees 108 3 2 2 Recording Routing Box Greetings or Changing Currently Active Greetings 111 3 2 3 Changing the Single Digit Call Routing eee eee eeeeseeseeeneecnseceseceseceaeesseenes 113 3 3 General System Maintenance 0 ec eeessseessecsseceseceseceseceseceeeeeseeeeeeeeaeesaeeeaeeeaeeesaesnaees 115 3 3 1 Enabling or Disabling a Port cece ceeceeeeeeeeeeeeeeeeeaeeeseeeseeesaecaaecsaecsaeesseeseeses 115 3 3 2 Recording a Broadcast Message for All Mailboxes seneese 116 3 3 3 Transferring a Caller to a Mailbox s Voice Mail eee eee eeseesseceseceseceteeeeeeees 117 3 3 4 Troubleshooting System Problems 0 ee eeceeeeeeseeeneeeeeeseecaeeca
63. eetings Up to 10 different greetings can be recorded and stored in each Routing box Procedures for recording additional greetings and changing the currently active greeting in each box are provided later in this section The chart below is provided for you to note any additional greetings set up on the system vor 1 Number 110 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 3 2 2 Recording Routing Box Greetings or Changing Currently Active Greetings 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 2 Press 3 to change options The system voices the Options menu Options Menu To Record Your Name Press 1 To Record Your Greeting Press 2 To Change Your Password Press 3 To Change Your Call Transfer Feature Press 4 To Change Your Message Notification Feature Press 5 To Change Your Pager Feature Press 6 To Review Msgs scheduled for Future Delivery Press 7 To Change Your Personal Distribution Lists Press 8 To Retrieve a Message Previously Sent Press To Return to the Main Menu Press 3 From the Options menu press 2 4 When prompted enter the number of the Routing box whose greeting you want to change 111 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 5 When prompted press 1 to confirm the number you entered or press
64. ein to mean PBX or Key System 2 3 1 Connecting Directly to the Central Office C O The Lite system unit can be connected directly to the telephone lines as shown below Voice processing board Radio Shack part number 279 402 Connecting the Lite System Directly to Telephone Lines Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Note that the modular input connectors on the voice boards are RJ 14 jacks which contain two independent telephone lines The modular adapter shown or its equivalent must be used if the telephone lines are terminated with RJ 11 single line jacks If you want the Lite system to be able to transfer calls make sure the telephone line has either the call transfer or three way calling feature If you are unsure whether the lines have these capabilities contact the local telephone company Local C O lines connected to the Lite system should not have the call waiting feature assigned Once again if in doubt contact the local telephone company 2 3 2 Connecting the Lite System to a PBX or Key System The Lite system unit connects to PBX station ports each line to the Lite system unit looks like an extension to the PBX as shown below The Lite system thus functions as one or more extensions on the PBX Radio Shack part number 279 402 Central Voice processing board Office maA mA aS Ga ea Normal PBX extensions Connecting the Lite System Behind a Key System or PBX
65. eliver messages URGENT MSGS ONLY The Lite system delivers only messages marked urgent but does not call to deliver non urgent messages ALL MESSAGES The Lite system calls every time a message is deposited into the mailbox Setting this field to DISABLED overrides the SCHEDULE field The owner of a mailbox can call in remotely and turn his her Message Delivery feature on or off or change the first number to be called The other telephone numbers if in use cannot be changed remotely 53 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 6 To go to Page 3 of the Mail Box setup screen press lt F9 gt The Page 3 screen displays MAIL BOX Page 3 Box nunber QM First Nane Last 3 a SCHEDULE A SCHEDULE B SUN Mon Tue Wed Thu Fri Sat SCHEDULE C SCHEDULE D Sun Mon Tue Wed Thu Fri o ooo Ba rio Ba io wo Bawa Ra oBoBoBoBoBoBa foBooBoBogoga Bo Bo Bo BeBe prifoBoRoBoBozo go F4 Select F5S Preu F6 Next F9 Next page F10 Exit 7 Press lt Enter gt to move the cursor to the first SCHEDULE A field If the subscriber is to use the Pager or Message Delivery feature according to a particular schedule use the following information to complete the Mail Box Page 3 setup screen START Enter the time at which this schedule should begin on this day The time should be entered in 24 hour format for example enter 20 00 for 8 00 PM END Enter the time at
66. em number refers to the box number Enter the box number Directory Box 2605 Maximum number of digits A prompt for the Setup to collect from callers Item number refers to the box number Enter the box number General 5017 Fast forwarded rewind 0 10 Information seconds Setup General 5024 Technician password Up to 10 digits Information Setup General 5025 Customer password Up to 10 digits Information Setup General 5027 Digits needed to get line for Refer to technical Information external call bulletin and phone Setup documentation General 5053 Store call log to 0 None Information 1 File Setup 2 Printer General 5056 With parameter 5057 Information Maximum number of Setup minutes call can last before being rerouted 77 General Information Setup General Information Setup General Information Setup Group Box Setup Group Box Setup Holiday Schedule Setup Holiday Schedule Setup Holiday Schedule Setup Line Information Setup Line Information Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number 5057 5065 5066 2850 Description Acceptable Values With parameter 5056 Box to which calls are re routed Valid box number Exit to DOS hour Exit to DOS minutes Maximum length of a message seconds that can be sent to this box Group box members Valid box numbers With parameter 5051 Holiday month With parameter
67. ence to the box number number Enter the box 3 Database lookup number 4 Day or Night service Routing Box When digits received wait A prompt for the Setup for more digits Item number refers to the box number Enter the box number Technical Hookflash length 100 5000 Information milliseconds Setup Technical Pause length milliseconds 10 5000 Information Setup Technical Seconds of silence before Information VP system ends recording Setup Technical Seconds of non silence Information before VP system ends Setup recording Technical Disconnect digit sequence Refer to technical Information bulletin and phone Setup documentation 93 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Description Acceptable Values Number Technical 5063 Hour at which system 00 23 Information automatically updates MWI Setup Technical With parameter 5063 00 59 Information Minute at which system Setup automatically updates MWI VM CMG Setup 9001 transbypass See the Installation Manual VM CMG Setup 9003 dtmfon See the Installation Manual VM CMG Setup ignorenonsilence See the Installation Manual VM CMG Setup 9007 internal See the Installation Manual VM CMG Setup pagetime See the Installation Manual VM CMG Setup 9012 pagerretry See the Installation Manual VM CMG Setup maxpasswordlength See the Installation Manual VM CMG Setup 9015 greetsil See the Installation Manua
68. er to the phone documentation and technical bulletin for the phone system 44 10 11 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 The letter X represents the box number a comma represents a pause and an exclamation point represents a hookflash For example if the Lite system needs to dial the extension number then hookflash and dial 44 to turn on a message waiting lamp this field should read 44 Press lt Enter gt to move the cursor to the SEQUENCE TO TURN OFF MESSAGE WAITING LAMP field The entries displayed in this field were set during program setup and should be sufficient Review the settings shown and make any changes you feel are necessary For details refer to the phone documentation and technical bulletin for the phone system Press lt F9 gt to move to page 2 of the Mail Box setup screen Press lt Enter gt to move the cursor to the AFTER PLAYING GREETING field Verify this field is set to Wait For A Digit To save the prototype mailbox setup you specified and exit the setup screens press lt F10 gt The program displays the Box Information menu 2 5 6 6 Creating Subscriber Mailboxes Once you set up Prototype mailbox 9994 you can now efficiently set up all the mailboxes that will be used by subscribers on the system 1 2 From the Box Information menu select MAIL BOX The Mail Box setup screen displays To add a new mailbox press lt F2 gt A small window displays
69. es the Main menu To listen to your messages press 1 To send a message press 2 To change your options To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Press 1 Press 2 Press 3 Press 4 Press 5 Press 6 Press 7 Press 8 Press 9 Press 0 Press Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press 1 to confirm the system voices the port administration options To Disable a Port Press 1 To Enable a Port Press 2 To Exit Press To shut down a port press 1 to disable it If you disable a port all calls using that port are immediately terminated To enable a port that is currently shut down press 2 3 3 2 Recording a Broadcast Message for All Mailboxes A broadcast message is automatically sent to every mailbox on the system The message is played to the mailbox owners the first time they log into their mailbox following the recording of the broadcast message A broadcast message does not activate any message waiting lights or indicators on subscriber telephones and does not add to the message count of new or old messages in subscriber mailboxes 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu To listen to your messages press 1 To send a message pre
70. ess 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 To Exit Press 3 From the Supervisors menu press 2 for Routing box Administration 4 When prompted enter the number of the Routing box with which you want to work 113 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 5 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press 1 to confirm the system voices the Routing Box administration menu options Routing Box Menu To Add Press 1 To Delete Press 2 To Modify Press 3 To Exit Press 6 To make modifications to the Routing box press 3 The system voices the modification options To Change the Greeting Press 1 To Change the Routing Press 2 To Exit Press 7 To change the routing structure press 2 The system voices the prompt For digits zero through nine please enter the digit or press for special routing options 8 Press the digit for which you want to modify the call routing The system voices a prompt identifying the current call routing set up for the digit 9 When prompted press 1 to change the routing for the digit Then when prompted enter the number of the box to which you now want callers who press the digit
71. etup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Description Hour at which greeting is to change to good evening With parameter 5067 Minute at which greeting is to change to good evening Sequence to initiate an internal transfer Sequence to initiate an external transfer Sequence to complete an internal transfer Sequence to complete an external transfer Sequence to return from no answer on an internal call Sequence to return from no answer on an external call Sequence to return from busy on an internal call Sequence to return from busy on an external call Sequence to return from call screening on an internal call Sequence to return from call screening on an external call 73 Acceptable Values 00 24 Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation A prompt for the Item number
72. field is greater than 0 If the caller chooses to hold the Lite system plays a series of hold prompts to the caller these are typically music or commercials At the end of each hold prompt the Lite system tries the extension again If it is busy then the next hold prompt is played to the caller 36 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 After the defined number of hold prompts have been played the Lite system goes back to the caller and offers the options to remain on hold try another extension etc This field allows you to specify the number of hold prompts that should be played before the Lite system offers these options to the caller As shipped the Lite system has only one hold prompt recorded system prompt 146 see the Installation and Maintenance Manual Therefore if you enter 3 in this field a caller queued to a busy station hears this same prompt three times before being offered the options again If you record the second hold prompt 147 then the caller hears prompt 146 147 then 146 again before being offered the options You may record up to 100 different hold prompts which are played in sequence Remember At the end of each hold prompt the Lite system tries the extension again After the Lite system plays the highest number hold prompt recorded it returns to the lowest number after the next try The default setting is 3 Note The time between tries to a busy extension is determined by the
73. for the Setup Minute day service begins Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Business Hours 5044 Hour day service ends 00 24 A prompt for the Setup Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Business Hours With parameter 5044 A prompt for the Setup Minute day service ends Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Business Hours Hour lunch service begins A prompt for the Setup Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Business Hours With parameter 5046 A prompt for the Setup Minute lunch service begins Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Business Hours Hour lunch service ends A prompt for the Setup Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Business Hours With parameter 5048 A prompt for the Setup Minute lunch service ends Item number refers to the day of the week Enter 0 Sunday through 6 Saturday 72 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Business Hours 5067 Setup Business Hours Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information S
74. he Product which is prepared by Key Voice in each case for a period of one year measured from the manufacturing date stamped on the Product hardware or software as the case may be provided however development products i e products which have not yet been approved by Key Voice for production are sold pursuant to Key Voice s field trial agreement and are warranted as set out therein Key Voice s sole obligation under this warranty or under any other legal obligation with respect to the Product is to repair or replace at its option the Product at its Sarasota Florida headquarters free of charge if the Product is deemed defective by Key Voice during the warranty period with refurbished or new equipment or parts at Key Voice s option when the Product is returned to Key Voice freight or postage prepaid during the warranty period provided however if Key Voice is not able using reasonable efforts to cure or correct a defect Key Voice s sole obligation shall then be to refund or cause to be refunded an equitable portion of the price Key Voice was paid for the Product This warranty does not apply if in the sole judgment of Key Voice the Product or any part s or component s thereof have been improperly installed or installed or used in combination or in assembly with hardware or software not supplied by Key Voice and which are not compatible with the Product or which are of inferior quality design or performance or the Product o
75. hipped to you You must however run the PBX Setup utility so you can configure certain installation parameters for each specific customer s site On Debut units you must run the PBX Setup utility using the teleparameter feature See section 2 7 1 and section 2 7 1 1 for procedures Once you run the utility continue with section 2 5 5 for information on specifying system information On Small Office Lite systems you can run the PBX Setup utility through the screen interface or using the teleparameter feature discussed in section 2 7 1 To run the utility through the screen interface use the following procedure 1 Make the Lite system unit hard disk the current drive by typing C then pressing lt Enter gt 2 To switch to the VM directory type CD VM then press lt Enter gt 3 To invoke the Install program type INSTALL then press lt Enter gt 4 When the main Install menu displays use the J key to highlight FIRST TIME SETUP then press lt Enter gt 5 When prompted type C VM then press lt Enter gt to indicate the directory in which the Lite system is installed 23 10 11 12 13 14 15 16 17 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 The system warns that it may over write some changes to the Lite system database To continue press lt Y gt At the system prompt for the number of digits in the extension numbers enter the appropriate number then press lt Enter gt A
76. horization key l 7 T rg ri oa Authorization Key If you choose to set up the system by connecting a laptop to the Lite system unit you need the following additional equipment e Laptop computer e Null modem serial cable e KeyLink communications software provided with the Lite system This additional equipment is necessary because the Lite system does not have a keyboard and monitor To set up the system using a laptop you must use a null modem serial cable to attach the laptop PC to the Lite system unit So that the laptop computer can communicate with the Lite system unit you must install KeyLink communication software provided with the Lite system onto the laptop PC The KeyLink installation procedure is provided in this document Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Once the system is set up and tested the system supervisor on site can maintain the day to day aspects of the system adding deleting modifying mailboxes modifying greetings and call routing etc by simply calling into the system using a telephone No special Teleparameter modification instructions or laptop computers are necessary for regular daily maintenance of the Lite system 2 3 Connecting the Lite System Unit to the Telephone System The Lite system unit can be connected directly to local telephone lines typically Centrex service or behind a Key System or PBX For simplicity the term PBX is used her
77. ice hours Outgoing calls allowed on this line Line belongs to Line Group A Line belongs to Line Group B Line belongs to Line Group C Line belongs to Line Group D 79 Acceptable Values A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number Task Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description Mailbox owner s last name Action to be taken after caller leaves message Box associated with parameter 2001 Mailbox password Sequence to turn on message waiting lamp Sequence to turn off message waiting lamp Box associated with parameter 2111 Action to be taken if caller chooses other options 80 Acceptable Values Digits that will allow the Dial by Name d
78. ilbox on the system is assigned a class of service The class of service assigned to the box dictates which Lite system features the mailbox owner has access to and how he she can use those features 30 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 There are 8 classes of services 0 through 7 that can be set up then applied to mailboxes on the Lite system Two of them are pre configured on the system Class of service 0 is assigned by default to the prototype mailbox 9994 which serves as a template for every mailbox that you create on the system Class of service 7 is assigned supervisor mailbox privileges This class of service is assigned to mailbox 70 which is also pre configured on the system Mailbox 70 therefore serves as the supervisor mailbox By calling into the system and accessing the supervisor mailbox the system supervisor can make necessary day to day modifications to the voice processing system such as adding mailboxes changing Routing box greetings etc See section 3 for details 1 From the System Information menu select CLASS OF SERVICE The Class of Service setup screen displays Use the information provided below to review and if necessary adjust the fields on two different Class of Service screens First review class of service 0 which functions as the class of service that will be assigned to subscriber mailboxes on the system When you reviewed the screen for class of service 0 press lt F6 g
79. ion Box Setup Question Box Setup Question Box Setup Question Box Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description Answer type for Question 2 Answer type for Question 3 Answer type for Question 4 Answer type for Question 5 Answer type for Question 6 Answer type for Question 7 Answer type for Question 8 Answer type for Question 9 If the answer type is digits minimum number of digits that must be entered for valid answer to question 10 87 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits Acceptable Values A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Ente
80. irectory feature access this mailbox 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid box number Up to maximum digits specified during setup See technical bulletin or phone documentation See technical bulletin or phone documentation Valid box number 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 L Param Number Mailbox Setup 2112 Mailbox has access to only Hotel guest privileges Mailbox Setup 2113 Class of service assigned to mailbox Mailbox Setup 2114 Mailbox to which this mailbox is a client if this is a restricted mailbox Description Acceptable Values A prompt for the Item number refers to the box number Enter the box number
81. isor mailbox class of service MAXIMUM GREETING LENGTH When a mailbox owner calls in to re record his her personal greeting the Lite system limits the length of the new greeting to the value entered in this field The default setting is 60 MAXIMUM NUMBER OF MESSAGES The Lite system can hold up to 200 messages per mailbox However you may want to restrict some mailboxes to a lower limit to conserve disk space Use this field to define the maximum number of messages that can be stored in mailboxes assigned this class of service Once the limit is reached for a particular mailbox callers attempting to leave more messages in the mailbox are told that the box is full The default setting is 200 MAXIMUM MESSAGE LENGTH The value in this field defines the maximum length of a message in seconds that a caller can leave for mailboxes belonging to this class of service The default setting is 60 AUTOMATICALLY DELETE OLD MESSAGES FROM SYSTEM AFTER X DAYS The Lite system deletes messages saved as Old from mailboxes belonging to this class of service after the number of days you specify An old message is one the mailbox owner has listened to but has not yet deleted If you enter 0 in this field an old message is deleted at midnight on the day the message became old If you enter 1 in this field an old message is deleted at midnight on the day following the day the message became old To disable deletion of Old messages enter 99 in this fie
82. l VM CMG Setup notifyreps See the Installation Manual VM CMG Setup 9019 interdigit See the Installation Manual VM CMG Setup 9023 detectpulse See the Installation Manual VM CMG Setup 9025 auditdatabase See the Installation Manual VM CMG Setup responsetime See the Installation Manual VM CMG Setup 9099 pa init See the Installation Manual VM CMG Setup 9100 pa cancel See the Installation Manual VM CMG Setup 9101 tutorialreps See the Installation Manual VM CMG Setup 9102 pa repeats See the Installation Manual 94 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Task Param Description Acceptable Values Notes Number VM CMG Setup 9103 novideomemory See the Installation Manual VM CMG Setup 9104 offhookdelay See the Installation Manual VM CMG Setup 9105 hardwareint See the Installation Manual VM CMG Setup 9106 ringon See the Installation Manual VM CMG Setup 9107 minimummessage See the Installation Manual VM CMG Setup 9108 maxinactive See the Installation Manual VM CMG Setup maxlockup See the Installation Manual VM CMG Setup 9118 languages See the Installation Manual VM CMG Setup 9120 dtmfsendon See the Installation Manual VM CMG Setup 9121 dtmfsendoff See the Installation Manual VM CMG Setup See the Installation Manual VM CMG Setup 9123 lunchoperatorisday See the Installation Manual VM CMG Setup samplingrate See the Installation Manual VM CMG
83. lar day enter 0 00 as the DAY SERVICE BEGINS time and 24 00 as the DAY SERVICE ENDS time If the business is closed the entire day on a particular day enter 0 00 on both lines Indicate if appropriate any hour s during which the business closes during the day for lunch or any other reason service ends afternoon to Good evening Specify the time of day the automated attendant should start answering calls with a good evening greeting 13 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 14 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Subscriber Mailbox Information Worksheet System Supervisor Completes Photocopy this page then complete the form for each subscriber who is to have a mailbox Subscriber Data First name Last name Extension number Should the system announce the caller s name to the subscriber upon transfer Should all conversations be recorded Paging Data Pager number Pager type circle one Paging schedule circle one Auto Message Forward and Message Delivery Data Auto forward new messages Auto forward new messages schedule circle one Message delivery schedule 1 When should delivery be active circle one complete only if subscriber is to use the feature TONE DIGITAL Always During office open hours During closed hours Schedule A B C D complete only if subscriber is to use these features T
84. lass of service 0 options but with SUPERVISOR STATUS enabled Extension Length 3 digits Password Length 4 digits Default Passwords Equal the mailbox numbers Mailbox 70 Set up as the Supervisor mailbox with CLASS OF SERVICE 7 Prototype mailbox 9994 features automatically assigned to all mailboxes created TRANSFER TYPE Wait for Ring CLASS OF SERVICE 0 To X signifies the mailbox number CURRENTLY ENABLED Yes TRANSFER SCHEDULE Always PASSWORD X signifies the mailbox number SEQUENCE TO TURN ON OFF MESSAGE WAITING LAMP set by Integration program AFTER PLAYING GREETING Wait for digit 2 7 Setting Up the System Using the Teleparameter Feature This section provides instructions on using the teleparameter feature to set up a new system at a customer site or to later make modifications to the system Using the teleparameter feature you can change the parameter values that affect system wide setup information box setups and VM CEFG file data by simply calling into the system You simply log into supervisor mailbox 70 over the telephone select to modify system parameters then as prompted enter 60 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 codes that identify each parameter you want to change and the new value to which you want to set the parameter The screen illustrations and parameter value table provided in this section indicate the parameters and their associated codes Tech
85. ld However do this with caution since accumulating messages may create disk storage problems The default setting is 30 33 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 AUTOMATICALLY DELETE NEW MESSAGES AFTER X DAYS Note Use this parameter with caution Improper use may cause important messages to be lost The Lite system deletes new messages from mailboxes belonging to this class of service after the number of days you specify A new message is one the mailbox owner has not yet listened to If you enter 0 in this field a new message is deleted at midnight on the day the message was received If you enter 1 in this field a new message is deleted at midnight on the day following the day the message was received To disable the deletion of new messages retain the default setting of 99 in this field This is the default operating mode If you enter a number other than 99 in this field remember that messages are deleted whether or not the mailbox owner has listened to them SUPERVISOR STATUS This field defines whether mailboxes belonging to this class of service should have supervisor privileges A supervisor can perform certain actions not available to regular mailbox owners For example a supervisor can add a mailbox or delete a mailbox by calling in from any telephone Additional information on supervisor functions is provided in section 3 The default setting in class of service 0 is No in class of servic
86. lling into the Lite system and listening to the recording The table below compares how the Lite system processes voice messages compared to a live attendant Live Attendant Lite System Voice Mail Attendant listens as the caller dictates his her message writing it down on a piece of paper The Lite system records the message as the caller speaks The Lite system stores the voice message electronically in the recipient s voice mailbox Attendant places the message slip in a mailbox belonging to the recipient Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Live Attendant Lite System Voice Mail Attendant dials code to turn on message waiting The Lite system dials code to turn on the lamp on recipient s telephone message waiting lamp on recipient s telephone Recipient sees message waiting lamp is on and Recipient sees message waiting lamp is on and retrieves message slips from message mailbox dials the Lite system to retrieve messages Recipient reads messages left on message slips The Lite system plays messages recorded by callers in the voice mailbox 1 2 Understanding the Lite System Product Design The Lite system is designed using the Box concept A box contains a set of instructions that tell the program what to do with a call it is handling By setting up the system to send calls to different boxes created on the system you can have it effectively process calls including pl
87. m password press lt Enter gt 39 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 3 From the Main Menu select BOX INFORMATION The Box Information menu displays You should review the setup for the following boxes e Routing Box 800 e Routing Box 801 e Routing Box 821 e Prototype Mailbox 9994 e Supervisor mailbox 70 After you review and if necessary adjust prototype mailbox 9994 you use it to set up subscriber mailboxes You then make necessary adjustments to these mailboxes to customize them for system subscribers This section details the steps you must follow to set up all necessary boxes and make the required adjustments The following procedures identify screen setup entries necessary for the Lite system to effectively process calls Fields that are not specifically discussed contain default values that should be appropriate in nearly all setup situations Detailed information on all fields on Routing Box and Mail Box setup screens is provided in the Jnstallation and Maintenance Manual You can also access online help on any screen by pressing lt F1 gt 40 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 5 6 4 Reviewing Routing Box 800 801 and 821 and Setting Up Single Digit Call Routing 1 From the Box Information menu select ROUTING BOX The Routing Box setup screen displays ROUTING BOX Box number JAJ BOX NAME ENC SSCs 7 Greeting recorded JD Owner Number of times to
88. may more likely need to adjust certain settings on System Information screens You can obtain technical bulletins through the Key Voice fax distribution system To access this system phone 941 922 3800 and press 7 at the main greeting Follow the system prompts and when requested enter the number corresponding to the bulletin for the phone system with which you are working To obtain a listing of all available bulletins and their associated bulletin numbers request document 01 2 5 5 3 Accessing System Information Screens 1 From the Line Status screen press lt F10 gt The Main menu displays and you are prompted to enter a system password 2 At the prompt to enter the system password press lt Enter gt The default Customer level password is blank The default Technician level password is 1234 on Small Office Lite systems or on Debut units the last four digits of the bar code on the white sticker on the bottom of the unit 28 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 3 From the Main Menu select SYSTEM INFORMATION The System Information menu displays 2 5 5 4 Setting Up the General Information Screen 1 From the System Information menu select GENERAL The General Information setup screen displays 2 Press lt Enter gt to move the cursor to the AUTOMATICALLY EXIT TO DOS AT field Enter the time at which the Lite system should exit to DOS to perform its auditing functions The default setting is
89. n Screems e ce cesceseceseceseeceseceseceeeeeaeeeaeeeneeenaees 39 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 5 6 4 Reviewing Routing Box 800 801 and 821 and Setting Up Single Digit Call Routing 0 eee ceeeceseeceeceeeeeeeeeneeeseeenaeenaees 41 2 5 6 5 Setting Up Prototype Mailbox 9994 oo eeceeseeeeeeseeeeeeeeecaeseaeceaeenseenes 42 2 5 6 6 Creating Subscriber Mailboxes cee ceeceecceeeeeeeeeeeeeseeeseeeaeeaecsaeenaeeseeeees 45 2 5 6 7 Customizing Subscriber Mailboxes 20 0 cee eeceeeeeeeeeeeeeeseeeacecaaecaecsaeenaeenseeees 46 2 5 6 8 Customizing the System Supervisor Mailbox 0 0 eee eseeseeneeeeceeceeeeeeees 55 2 5 6 9 Recording Routing Box Greetings cee eeceeceeeeeesceeeeseeeneeceaessaeeeaeenseeees 56 2 6 Default Database Structure Overview 00 ee ceeceeceseeeseeeeeeeeneeeseeeseesaeecsaecaecsaeenaeenseeees 58 2 7 Setting Up the System Using the Teleparameter Feature 0 0 0 ee eeesseeeseeeneceteeeeeees 60 2 7 1 Using the Teleparameter Feature to Set up a New System cece ceeeeseeeereeeeee 61 2 7 1 1 Running the PBX Setup Utility 0 eeeeeeeeeeeeeeaeeeaeeeaeceaeesaeenaeenseeees 61 2 7 1 2 Adjusting System Information cece eseeeeeeeneeeeeeeeeeeeeaecsaessaesnaeeeaeeees 65 2 7 1 3 Adjusting Routing Box Information eee eceeeeeeneeesceeseeeneeeeaeceseceaeenseeees 67 2 7 1 4 Creating and Adjusting Mailbox Box Information 67 2 7 1 5 Creating Other Box Types and Adjusting Information eee e
90. n this field Press lt Enter gt to move the cursor to the LAST field Enter the system supervisor s last name Note that though you may type any name or words in these fields using these 55 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 entries identifies this mailbox as the supervisor mailbox and identifies the individual who is currently acting as the on site system supervisor Press lt Enter gt to move the cursor to the CLASS OF SERVICE field Verify that 7 is entered in this field This entry assigns class of service 7 which has supervisor privileges to this mailbox To go to Page 2 of the Mail Box setup screen press lt F9 gt The Page 2 screen displays To complete the supervisor mailbox setup repeat steps 4 through 9 of the previous procedure To save all mailbox customizations and exit the Mail Box setup screen press lt F 10 gt The Box Information menu displays 2 5 6 9 Recording Routing Box Greetings As described in section 2 5 6 2 the following procedure guides you through recording two greetings in both Routing boxes 800 and 801 an office open greeting and a holiday greeting in box 800 and an office closed greeting and a holiday greeting in box 801 Sample greetings for these boxes and for box 821 are provided in section 3 2 1 1 Note When you record Routing box greetings you must include instructions that identify any single digit call routing options available to the caller From
91. nicians who have experience setting up Corporate Office Small Office or the Lite systems may prefer to use the Teleparameter feature to quickly make modifications and get the Lite system up and running at the customer s site Be advised however that since this technique involves inputting codes that represent system parameters and corresponding values to which parameters are to be set it is a bit more difficult to use effectively if you are unfamiliar with setting up Corporate Office Small Office or Lite systems For this reason we recommend that technicians unfamiliar with Corporate Office Small Office or Lite systems attach a laptop to the PC and use the instructions provided in the previous sections to complete all necessary system setup steps Note If you choose to set up the system using the Teleparameter feature be sure to first review section 2 5 6 2 and section 2 6 so you clearly understand the setup of the default database included on the Lite system unit 2 7 1 Using the Teleparameter Feature to Set up a New System 2 7 1 1 Running the PBX Setup Utility The Lite system voice processing software is pre installed on the Lite system unit before it is shipped to you You must however run the PBX Setup utility so you can configure certain installation parameters for each specific customer s site Use the following procedure to run this utility by calling into the system over the telephone 1 From a telephone call into
92. ns are busy Box associated with parameter 2527 Action to take if caller elects not to remain in queue Box associated with parameter 2529 If call is queued state position in line ACD rotation box members Hour day service begins 71 Acceptable Values Valid mailbox number Valid mailbox number 0 Queue the call 1 Go to another box Valid box number 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid box number Valid mailbox numbers A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Task Param Description Number Acceptable Values Business Hours 5043 With parameter 5042 A prompt
93. ns the current set up Once you review and adjust all fields on both Class of Service setup screen 0 and Class of Service setup screen 7 press lt F10 gt to save the information and exit The System Information menu displays You have now reviewed the necessary entries on the System Information screens To return to the Line Information screen press lt F10 gt 2 5 6 Specifying Box Information 2 5 6 1 What Is a Box When the Lite system answers a call it processes it by sending it to a box Each box performs a specific function for example playing a menu to the caller and waiting for a response It then passes the call to another box which in turn performs its specific function etc Depending on the configuration purchased the Lite system provides 5 Routing boxes and 25 mailboxes or 5 Routing boxes and 50 mailboxes The Routing boxes are used to answer incoming calls play a listing of option to callers and route the call to a specific mailbox based on the digits dialed by the caller The mailboxes transfer calls to their associated extensions and store messages for system subscribers and they can be set up to forward calls to another phone or extension number deliver messages to another phone or pager play one of 9 pre recorded greetings to callers screen calls queue calls when the extension is busy or record call conversations 2 5 6 2 Understanding Routing Box 800 801 and 821 According to the entries specified on the
94. o box After hours Always During office open hours During closed hours Schedule A B C D Number to call Always During office open hours During closed hours Schedule A B C D Continued on back 15 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Message delivery schedule 2 When should delivery be active circle one Message delivery schedule 3 When should delivery be active circle one Message delivery schedule 4 When should delivery be active circle one Message delivery schedule 5 When should delivery be active circle one Number to call Always During office open hours Schedule A B Number to call During closed hours C D Always During office open hours Schedule A B Number to call During closed hours C D Always During office open hours Schedule A B Number to call During closed hours C D Always During office open hours Schedule A B During closed hours C D If specifying a particular schedule complete a subscriber schedule worksheet for the individual 16 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Subscriber Schedule Worksheet System Supervisor Completes Photocopy this page then complete the form for each subscriber who is using the Paging Auto Message Forwarding or Message Delivery out calling features according to a particular schedule as indicated on his her Subscribe
95. o callers You must also record the necessary greetings for these boxes Sample Routing box greetings are provided in section 3 2 1 To record Routing box greetings follow the procedure provided in section 3 2 2 To modify single digit call routing you can follow the procedure in section 3 2 3 or you can use the Teleparameter feature To use the Teleparameter feature follow steps 1 through 4 in the previous procedure referring to the parameter numbers provided in section 2 7 2 For detailed information on each field of this screen refer to the Installation and Maintenance Manual Note If you enter a parameter number for a parameter that affects a particular box the system prompts you to enter the Item number The Item number identifies the particular box in which you want to change the parameter At the Item number prompt enter the number of the box Refer to section 2 7 2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM CFG file For detailed information on each field of Routing Box screens refer to the Installation and Maintenance Manual 2 7 1 4 Creating and Adjusting Mailbox Box Information To create mailboxes on the system follow the procedure in section 3 1 1 Once you create mailboxes you can make detailed modifications to the box setups using the Teleparameter feature To use the Teleparameter feature to adjust mailbox information in boxes you have cr
96. on Manual VM CMG Setup 9303 greeting dnd See the Installation Manual VM CMG Setup 9337 noaccountinlog See the Installation Manual VM CMG Setup 9339 greeting night See the Installation Manual VM CMG Setup 9340 faxpause See the Installation Manual VM CMG Setup 9342 samecallfaxok See the Installation Manual VM CMG Setup mwonreps See the Installation Manual VM CMG Setup 9344 mwoffreps See the Installation Manual VM CMG Setup 9346 faxprefix See the Installation Manual VM CMG Setup 9349 faxgeneraldelivery See the Installation Manual VM CMG Setup initialpauseidp See the Installation Manual VM CMG Setup 9352 directoryidp See the Installation Manual VM CMG Setup messagepausetime See the Installation Manual VM CMG Setup 9354 sharefaxports See the Installation Manual VM CMG Setup 9359 flowcontrol See the Installation Manual VM CMG Setup 9360 fastacdtransfer See the Installation Manual VM CMG Setup pmsviatextfiles See the Installation Manual VM CMG Setup 9364 serviceobservecode See the Installation Manual VM CMG Setup 9365 acdpause See the Installation Manual VM CMG Setup 9383 wakeuprings See the Installation Manual 98 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Task Param Description _ Acceptable Values _ Values Notes Number VM CMG Setup 9384 ivrpromptlanguage See the Installation Manual VM CMG Setup 9388 volume See the Installation Manual VM CMG Setup 93
97. on Acceptable Values Notes Number VM CMG Setup 9219 cp dialtone See the Installation Manual VM CMG Setup 9220 cp busy See the Installation Manual VM CMG Setup 9221 cp invalid See the Installation Manual VM CMG Setup 9222 cp dnd See the Installation Manual VM CMG Setup 9223 cp ans See the Installation Manual VM CMG Setup 9224 cp initring See the Installation Manual VM CMG Setup cp interring See the Installation Manual VM CMG Setup 9226 cp noans See the Installation Manual VM CMG Setup 9227 onhookdtmf See the Installation Manual VM CMG Setup 9229 answerack See the Installation Manual VM CMG Setup senddisconnect See the Installation Manual VM CMG Setup 9256 playbackdelay See the Installation Manual VM CMG Setup cp disconnect See the Installation Manual VM CMG Setup 9282 qboxdataprinteject See the Installation Manual VM CMG Setup 9283 qboxuseconfirmnumbers See the Installation Manual VM CMG Setup 9289 qboxhideacctnumbers See the Installation ee Manual VM CMG Setup keepmessagesnew See the Installation Manual VM CMG Setup 9295 pooledring See the Installation Manual VM CMG Setup 9296 mboxdefaultdigit See the Installation Manual VM CMG Setup 9301 greeting noanswer See the Installation Manual 97 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Task Param Description Acceptable Values Number VM CMG Setup 9302 greeting busy See the Installati
98. or the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description Single digit dialing destination for digit 3 Single digit dialing destination for digit 4 Single digit dialing destination for digit 5 Single digit dialing destination for digit 6 Single digit dialing destination for digit 7 Single digit dialing destination for digit 8 Single digit dialing destination for digit 9 Single digit dialing destination for Single digit dialing destination for 92 Acceptable Values Valid box number Valid box number Valid box number Valid box number Valid box number Valid box number Valid box number Valid box number Valid box number A prompt for the Item number refers to the b
99. ox Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the voice mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 To Exit Press 3 From the Supervisors menu press 9 to modify system parameters The system prompts you to enter the Technician password By default this password is 1234 on Small Office Lite systems or on Debut units the last four digits of the bar code on the white sticker on the bottom of the unit 4 Atthe prompt enter the number of the parameter you want to change then as prompted the value to which you want to change the parameter Parameter information is provided in a comprehensive table shown in section 2 7 2 When you complete all modifications press to return to the Supervisor s menu Refer to section 2 7 2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM CFG file For detailed information on each field of System Information screens refer to the Installation and Maintenance Manual 66 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 7 1 3 Adjusting Routing Box Information As indicated in section 2 5 6 2 you need to adjust Routing Boxes 800 801 and 821 to include any single digit call routing options you want to provide t
100. ox number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Description Acceptable Values Number Routing Box 2312 Single digit dialing Valid box number A prompt for the Setup destination for non DTMF Item number refers digit voice to the box number Enter the box number Routing Box Number of mailbox that Valid box number Setup owns the Routing box Routing Box Box to which calls are Valid box number A prompt for the Setup transferred if invalid digits Item number refers dialed to the box number Enter the box number Routing Box Number of times to play Setup greeting Routing Box Seconds to wait for a digit Setup Routing Box Basis used to route call 0 Digits dialed A prompt for the Setup 1 Day of week Item number refers 2 Sequ
101. ox number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number 2446 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 6 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 7 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 8 Number of seconds of silence before VP system determines caller has finished entering digits or speaking the answer for question 9 2001 Action to take if no digits dialed Description Acceptable Values A prompt for the Item number refers to the box number Enter the box number 0 Return 1 Say Goodbye 2 Go to another box 2002 Box associated with Valid box number parameter 2001 2300 Single digit dialing destination for digit 0 2301 Single digit dialing destination for digit 1 2302 Single digit dialing destination for digit 2 91 Valid box number Valid box number Valid box number A prompt f
102. play the greeting 1 Number of seconds to wait for a digit 1 If no digits dialed box If invalid digit dialed go to box i Route the call based on E e When digit received wait for more digits Destination for digit 1 2 3 4 5 2 Press lt F4 gt to access the box selection screen A small window displays prompting you for the box number Type 800 then press lt Enter gt 3 Press lt Enter gt to move the cursor moves to the OWNER field So that more than one greeting can be recorded and stored for use with this Routing box this box should be identified as being owned by the supervisor mailbox mailbox 70 By specifying a mailbox owner for this Routing box the box takes on certain mailbox attributes which include being allowed to house the same number of greetings as the mailbox owner s mailbox You specified this number when you set up class of service 7 4 Press lt Enter gt to move the cursor to the DESTINATION FOR DIGIT fields If you are setting up the system to provide single digit call routing options to callers complete these fields Refer to the Routing Worksheet completed by the system supervisor for specific information on entries for these fields Do not modify the DESTINATION FOR DIGIT and fields 41 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Repeat steps 2 through 5 to set up Routing box 821 In step 2 type 821 instead of 800 to access box 821 In the DESTINATION F
103. r Mailbox Information sheet You can designate up to 4 different schedules below then apply one schedule to each out calling feature the subscriber will be using Enter information for 1 to 4 schedules below in 24 hour format for example 8 00 PM is 20 00 You do not need to complete the BOX NUMBER field MATL BOX Page 3 Box number First Name Last SCHEDULE A Start End SCHEDULE B SCHEDULE C SCHEDULE D 17 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 18 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Routing Worksheet System Supervisor Completes Refer to section 3 2 to familiarize yourself with the function of Routing boxes This section also provides a sample of greetings that are typically recorded in the 3 Routing boxes pre configured on the Lite system After reviewing this information complete this worksheet to indicate the wording for the greetings you want this Lite system to voice Note that you should indicate in your greeting any single digit call routing options you want to provide to callers Press 2 for Sales and identify the extension to which a caller pressing that single digit number should be transferred Office Open Greeting Single digit routing paths Office Closed Greeting Single digit routing paths Continued on back 19 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Office Holiday Greeting Single digit routing paths
104. r any part s or component s thereof have been improperly handled misused abused altered tampered with accidentally damaged or damaged or malfunction or fail to function due to neglect negligence contamination by liquid or otherwise or as a result of any other causes beyond Key Voice s reasonable control including extraordinary wear and tear and acts of God such as fire flood water or lightning or other incidence of excessive or insufficient voltage or failure to follow instructions Repair wiring or alteration of the Product other than as specifically authorized by Key Voice or its authorized repair agent is prohibited and will void this warranty This warranty does not cover costs associated with installation removal or reinstallation of the Product Key Voice does not warrant that the Product is compatible with all telephone or switching systems or that the Product is invulnerable or immune from unauthorized or fraudulent use or unaccounted for access to the Product THIS WARRANTY IS EXCLUSIVE BEING IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE LIMITATION OF LIABILITY WITHOUT EXPANDING UPON THE FOREGOING WARRANTY THE MAXIMUM LIABILITY OF KEY VOICE UNDER ANY WARRANTY STATUTORY EXPRESS OR IMPLIED IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT KEY VOICE SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO PROPERTY OR ANY O
105. r refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Description Acceptable Values Number Directory Box 2601 Box associated with Valid box number A prompt for the Setup parameter 2602 Item number refers to the box number Enter the box number Directory Box 2602 Action to take if requested 0 Return A prompt for the Setup name is not found 1 Say Goodbye Item number refers 2 Go to another box to the box number 3 Hang up Enter the box number Directory Box 2603 Say box number before A prompt for the Setup transferring call Item number refers to the box number Enter the box number Directory Box 2604 Allow callers to hear A prompt for the Setup complete directory listing It
106. r the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description If the answer type is digits minimum number of digits that must be entered for valid answer to question 1 If the answer type is digits minimum number of digits that must be entered for valid answer to question 2 If the answer type is digits minimum number of digits that must be entered for valid answer to question 3 If the answer type is digits minimum number of digits that must be entered for valid answer to question 4 If the answer type is digits minimum number of digits that must be entered for valid answer to question 5 If the answer type is digits minimum number of digits that must be entered for valid answer to question 6 If the answer type is digits minimum number of digits that must be entered for valid answer to question 7 If the answer type is digits minimum number of digits that must be entered for valid answer to question 8 If the answer type is digits minimum number of digits that must be entered for valid answer to question 9 88 Acceptable Values A prompt for the Item number refers to the box number Enter the box number A prompt for the Item
107. r to question 4 If the answer type is digits maximum number of digits that can be entered for valid answer to question 5 If the answer type is digits maximum number of digits that can be entered for valid answer to question 6 If the answer type is digits maximum number of digits that can be entered for valid answer to question 7 If the answer type is digits maximum number of digits that can be entered for valid answer to question 8 89 Acceptable Values A prompt for the Item number refers to the box number Enter the box number 1 1 1 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUI
108. r which caller is offered other options Rings permitted before no answer determination 70 Acceptable Values 0 Use the existing account number 1 Ask for a new account number 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid box number Valid mailbox number 1 Blind 2 Wait for answer 3 Screen 4 Wait for ring 0 Start hunting from first agent in group 1 Start hunting from previous agent A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Task Business Hours Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number 2512 Description Box default operator during day service Box default operator during night service Action to take if all extensio
109. re is copyrighted and is proprietary The license granted above is not a sale of the Software and except as stated above this Agreement does not give you any rights to patent copyright trade secrets trademarks or any other rights or licenses with respect to the Software You agree to hold the Software in confidence and to take reasonable steps to prevent unauthorized copying or distribution No Modification or Reverse Compilation YOU MAY NOT MODIFY ALTER TRANSLATE DISASSEMBLE OR DECOMPILE THE SOFTWARE OR DOCUMENTATION OR ANY COPY IN WHOLE OR IN PART Limited Warranty Key Voice Technologies Inc warrants that the original diskettes are free from defects in material and workmanship assuming normal use for a period of ninety 90 days from the date of purchase If a defect occurs during this period you may return your faulty disk along with a dated proof of purchase it will be replaced free of charge EXCEPT FOR THE EXPRESS WARRANTY OF THE ORIGINAL DISKETTES SET FORTH ABOVE NO OTHER WARRANTIES ARE GRANTED EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE REGARDING THE DISKS AND RELATED MATERIALS THEIR FITNESS FOR ANY PURPOSE THEIR QUALITY THEIR MERCHANTABILITY OR BOTH THE LIABILITY UNDER THE WARRANTY SET FORTH ABOVE SHALL BE LIMITED TO THE AMOUNT PAID BY THE CUSTOMER FOR THE PRODUCT IN NO EVENT SHALL THE MANUFACTURER OR DISTRIBUTORS BE LIABLE FOR ANY SPECIAL CONSEQUENTIAL OR OTHER DAMAGES FOR BREACH OF WARRANTY Information in p
110. rectory press star Or press zero for the operator Note If the system is set up to provide callers single digit call routing options Press 2 for Sales those options are also voiced to callers during this greeting Box 800 Greeting 1 Example Company is closed today for the holiday To leave a message for a specific individual dial the party s extension now For a directory press star If you would like to leave your message with the operator press zero now Box 801 Greeting 0 Example Company is presently closed To leave a message for a specific individual dial the party s extension now For a directory press star If you would like to leave your message with the operator press zero now Box 801 Greeting 1 Example Company is closed today for the holiday To leave a message for a specific individual dial the party s extension now For a directory press star If you would like to leave your message with the operator press zero now Box 821 Greeting 0 Example If you know the extension number of the person to whom you want to speak dial it now For a directory press star Or press zero for the operator 109 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Note If the system is set up to provide callers single digit call routing options Press 2 for Sales those options are also voiced to callers during this greeting Other Gr
111. refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Task Param Number 5010 Description Acceptable Values Call Transfer Information Setup Sequence to transfer an internal 3 way call Refer to technical bulletin and phone documentation Call Transfer 5011 Information Setup Sequence to transfer an external 3 way call Refer to technical bulletin and phone documentation Should VP system detect 1 Yes dial tone 0 No Call Transfer 5014 Information Setup Call Transfer 5023 Information Setup Confirmation digits meaning Refer to technical Yes bulletin and phone documentation Call Transfer 5054 Should VP system use 0 None Information Setup Call Transfer Information Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup 5055 7000 7001 7002 7003 7004 1 First 2 Last Maximum time for 3 way 0 30 call minutes transfer bypass digit Number of days after which Old messages are auto deleted Number of days after which New messages are auto deleted Maximum message length 0 999 seconds for a message Maximum number of 0 200 messages allowed in mailbox
112. ring down the system to make modifications To use the Teleparameter feature to adjust information follow steps 1 through 4 in the procedure in section 2 7 1 2 For specific parameters you can adjust refer to section 2 7 1 2 For detailed information refer to the Installation and Maintenance Manual Note If you enter a parameter number for a parameter that affects a particular box the system prompts you to enter the Item number The Item number identifies the particular box in which you want to change the parameter At the Item number prompt enter the number of the box Refer to section 2 7 2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM CFG file For detailed information on each field of System Information or Box Setup screens refer to the nstallation and Maintenance Manual Be advised that many day to day modifications that must be made to the system adding mailboxes changing system greetings making call routing modifications can be done by calling into the supervisor mailbox and selecting options from the Supervisor menu By using Supervisor menu options you do not need to refer to specific parameter numbers and 100 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 values For information on day to day modifications that can be made using Supervisor menu options and not the Teleparameter feature refer to section 3 2 8 Upgrading 2 Port Sy
113. roduct documentation is subject to change without notice and does not represent a commitment on the part of Key Voice Technologies Inc No part of Key Voice manuals may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying for any purpose other than the purchaser s personal use without the written permission of Key Voice Technologies Inc Products mentioned in this documentation that are not manufactured by Key Voice Technologies Inc may be trademarks or registered trademarks of their respective manufacturers Copyright Key Voice Technologies Inc 1991 1998 All rights reserved LIMITED WARRANTY The initial hardware and software of all Key Voice Technologies Inc Key Voice products accompanying this installation manual shall be referred to collectively herein as the Product Non Key Voice products are warranted solely by the manufacturer in accordance with the manufacturer s warranty and are sold by Key Voice as is Key Voice warrants to its purchaser its authorized dealers and the end users of the Product that under normal operating conditions a the Product hardware except for fuses lamps and other consumables and the medium on which the Product software is contained will be free from defects in material and workmanship and b the Product software will perform substantially in accordance with the specifications set out in the user guide accompanying t
114. rrently working with To move to the next class of service number press lt F6 gt Once you assign a class of service to a mailbox the mailbox inherits all the privileges and restrictions defined in the class of service CLASS OF SERVICE NAME Use this field to give the class of service a meaningful name This helps remind you of the purpose for the class of service Sample names include Supervisors Subscribers etc MAXIMUM NUMBER OF GREETINGS A mailbox can have up to 10 pre recorded personal greetings The mailbox owner may record these greetings store them in the mailbox then choose the greeting that is to be active at any specific time You may want to offer use of all 10 greetings to users or restrict them to fewer greetings Use this field to define how many personal greetings users with this class of service should be allowed to record If you set the field to 0 then callers who route to a 32 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 mailbox belonging to this class of service always hear the pre recorded system prompt That extension is not available The default setting is 10 Note that in class of service 7 this field must be set to allow at least 2 greetings Class of service 7 is assigned to mailbox 70 the supervisor mailbox that controls the Routing boxes on the system Because you will be setting up these Routing boxes with at least 2 greetings this parameter must be set to at least 2 in the superv
115. s does not need to be performed by a system supervisor The system voices a prompt identifying the current message notification setup then voices the notification options Press 1 if you would like to change the number Press to turn this feature on or off or Press if you are satisfied Follow the prompts to complete the procedure To change the pager feature press 6 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor The system voices a prompt identifying the current pager set up then voices the paging options Press 1 if you would like to change the number Press to turn this feature on or off or Press if you are satisfied Follow the prompts to complete the procedure To review messages scheduled for future delivery press 7 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor 107 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 19 The system voices a prompt identifying any message scheduled for future delivery then voices the options To Listen to the Message Press 1 To Hear the Next Message scheduled for future delivery Press 2 To Cancel the Message Press 4 To Exit Press Follow the prompts to complete the procedure 3 2 Working with Routing Boxes 3 2 1 Understanding the Routing Box Setup
116. same options as with the Wait For Answer transfer type If ringing is detected on the line the Lite system executes a Blind transfer and drops out of the call The Lite system can perform call queuing if the extension is busy WAIT FOR ANSWER The Lite system dials the number and monitors the line If the called party is busy the Lite system offers the caller options to hold leave a message call another extension etc If the called party is not busy the Lite system monitors the line waiting for the called party to answer If the called party does not answer within a specified number of rings the Lite system abandons the transfer and plays the personal greeting takes a message etc If the called party does answer the Lite system announces the call J have a call for you lt mailbox owner s name gt and completes the transfer The Lite system can perform call queuing if the extension is busy SCREEN This transfer type functions exactly the same way as with the Wait For Answer transfer type until the called party answers Once the called party answers the Lite system plays a system prompt offering the called party several options e Press 1 to accept the call The parties are connected 43 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 e Press 2 to have the system voice the mailbox owner s currently active greeting to the called party e Press 3 to send the calling party to the destination selected in
117. sary greetings press lt gt to return to the Options menu then press lt gt to return to the Main menu Be sure to instruct the system supervisor to refer to section 3 2 for detailed instructions on changing the active Routing box greetings and recording new greetings 2 6 Default Database Structure Overview As mentioned previously the Lite system contains a default database with a setup configuration that allows the Lite system to efficiently perform fundamental call processing tasks with minimal system adjustments by the installing technician Information in this section highlights portions of this default database configuration More detailed information on the purpose of Routing boxes and mailboxes and how box settings and other default settings affect system functionality is provided earlier in this document Though you may make adjustments to specific information relating to this default setup you are urged to maintain the general configuration of Routing boxes 800 801 and 821 class of service 7 and supervisor mailbox 70 This configuration allows the Lite system to efficiently perform fundamental call processing tasks Maintaining it helps both you the technician and the Lite system technical support to efficiently service the system and resolve any call processing issues 58 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Technician Password Small Office Lite systems 1234 Debut systems the l
118. ss 2 To change your options press 3 116 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 To Exit Press 3 From the Supervisors menu press 5 for System Broadcast Message The system voices the following options To Hear the Current Broadcast Message Press 1 To Re record the Broadcast Message Press 2 To Delete the Broadcast Message Press 3 To Exit Press 4 To record a broadcast message press 2 Follow the prompts to complete the procedure 3 3 3 Transferring a Caller to a Mailbox s Voice Mail Use the following procedure to transfer a caller directly to a mailbox without having the system attempt to ring the mailbox s associated extension 1 Press the TRANSFER key on the telephone 117 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 2 Dial the number for voice mail or press the voice mail hotkey 3 Dial the number of the mailbox to which you want to transfer
119. stems to 4 Ports You can upgrade 2 port Lite systems to function as 4 port systems Contact the Lite system sales representative for information When you purchase a system port upgrade you are provided a code number located on the invoice which you must enter into the Lite system This code enables the additional 2 ports for service To enter the upgrade code use teleparameter 4001 as described earlier in this document When prompted simply enter the code provided on the invoice 101 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 102 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 3 System Supervisor Instructions The procedures provided in this section indicate how a system supervisor can make changes to the system setup by calling into the system using a telephone Each of these procedures can also be performed by accessing the Lite system software screens through a serial connection to a laptop PC For procedures on making modifications through the screen interface refer to procedures earlier in this document or to the Installation and Maintenance Manual or Supervisor s Guide 3 1 Working with Mailboxes 3 1 1 Adding Deleting or Modifying a Mailbox 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 103 Lite System INSTA
120. t to progress through the classes of service and go to the setup screen for class of service 7 Review and if necessary adjust class of service 7 Ensure that in class of service 7 the SUPERVISOR STATUS field is set to Yes This allows the owner of the mailbox assigned this class of service to access the Supervisor menu over the telephone Using this menu the system supervisor can call into the system to perform day to day maintenance on the system 31 Lite System INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 CLASS OF SERVICE Class of service number J CLASS OF SERVICE NAME Maximum number of greetings i Maximum greeting length secs 5 Maximum number of messages Aoi Maximum message length secs 5 Auto delete OLD messages from system after amp days Auto delete NEW messages from system after gs days Supervisor status o Play menu after greeting Access to Group boxes H amp S Allowed to receive faxmail Dial out allowed o Operator Box Day Night Access to P A Yes When exiting open Mail Box go to box Max lines allowed to hold for one box Qj Digits allowed while holding yyy While in queue say position in line Try extension J times before going back to caller RESTRICTED NUMBERS Digits Digits Digits Digits Digits Digits Digits Digits Fi Help F5 Previous COS F6 Next COS F10 Exit CLASS OF SERVICE NUMBER This field indicates the number of the class of service you are cu
121. t the system prompt to confirm your entry press lt Enter gt A list of telephone systems displays Note that you can use the lt PgUp gt and lt PgDn gt keys to scroll through all available selections Enter the number corresponding to the telephone system with which you are working then press lt Enter gt If the phone system is not on the list select option 0 DON T KNOW OR UNLISTED then press lt Enter gt The system prompts you to confirm your selection To continue press lt Y gt At the system prompt regarding message waiting lights press lt Y gt The system prompts you to indicate the number of telephone lines connected to the Lite system Enter the appropriate number then press lt Enter gt The system prompts you for the number of digits you want to use in mailbox passwords Indicate the number of digits subscribers are to use then press lt Enter gt You may want to consult the system supervisor in case he she has a digit length preference The system prompts you to confirm your selection To continue press lt Y gt The system prompts you to automatically create mailboxes at this point Though you may elect to create mailboxes now we strongly recommend that you select No so you can first make any necessary modifications to the prototype mailbox which serves as a template for creating mailboxes By properly setting up the prototype mailbox you simplify the number of adjustments you must make to refine the m
122. te system ignores all call progress tones during the course of the call When it has finished dialing the system immediately assumes that the pager system has answered Enclosing the number in brackets prevents the mailbox owner from being able to call in and change the number Specifies a line group is to be used for example A 555 1212 indicates choose any line in line group A and dial the number 555 1212 any other Can be used for punctuation and is ignored character PAGER TYPE The Lite system supports both Tone and Digital pagers in this section of the mailbox programming Specify here which type of pager the mailbox owner has Digital Tone or None When a caller asks the Lite system to page a mailbox owner the Lite system looks for a free line on which to call the paging service If no lines are free to make the call the Lite system queues the request and re tries every 10 seconds for approximately 10 minutes 49 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 NUMBER OF TIMES TO CALL The Lite system calls the pager the number of times you specify in this field Repetitive paging may be useful if the pager is turned off periodically or is out of pager range This field is used to tell the Lite system how many successful calls it should make to the paging service Do not confuse this with the pager retry feature If the Lite system calls the pager number and does not hear it ring and answer
123. teps through the screen interface Note If you choose to set up the system using the Teleparameter feature be sure to first review section 2 5 6 2 and 2 6 so you clearly understand the setup of the default database included on the Lite system unit Note that if you choose to initially set up the system by connecting it to a laptop and using the screen interface you can later make additional modifications by simply calling into the Lite system and using options on the Supervisor menu see section 3 or using the Teleparameter feature see section 2 7 2 2 2 Preparing for System Setup To install set up and maintain a Lite system voice processing system you need the following equipment Equipment Needed e Lite system unit e Portable diskette drive Should an unusual situation arise it may be necessary for you to service the Lite Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 system by attaching a portable diskette drive to the Lite system unit Therefore we strongly recommended that technicians servicing Lite system units have access to a portable diskette drive e Authorization key Small Office Lite systems only The Small Office Lite system runs only if the authorization key is attached to the PC s parallel port This key is shipped in the packaging with the Lite system unit To attach the authorization key simply plug the key into the parallel port in the back of the PC Debut units do not require an aut
124. the Laptop to the Lite System Unit eee eseeneceneeeneeeneeeeeeees 21 2 5 3 Completing the First Time Setup Procedure 00 eee eee eeeeseeneeeeeeeeeaeceseeeseeees 23 2 5 4 Running the PBX Setup Utility from Install Program eee eeseeeneeeeeeees 23 2 5 5 Specifying System Information ce eeecesecesecceseceeeceseeeseeeseecsaecsaecsaaeesaeenaeens 25 2 5 5 1 Integration Defaults Set by the Integration Program eee eeeeeeeeeeeeeeeees 25 2 5 5 2 Using Technical Bulletin Information 0 0 eee eeecescesseceeeceeeeeeeeeseeeseeenaees 28 2 5 5 3 Accessing System Information Screens 0 0 cc cceecesceseceseceseeceeeeeaeeeaeeeeeenaees 28 2 5 5 4 Setting Up the General Information Screen eee eeceeeeeereeeeeeeseeeeeeaees 29 2 5 5 5 Setting Up the Line Information Screen cee ceeeeeceeeeeseeceeeeeeeeeaeeeaeeenaees 29 2 5 5 6 Setting Up the Business Hours Screen oo eee eeceeceseeeeeeceeeceeeeeneeeaeeeneeenaees 30 2 5 5 7 Setting Up the Call Transfer Screen oo ee ceeceseceseceseeceseeeeeeeeeeeaeeeaeeeaeeenaees 30 2 5 5 8 Setting Up the Class of Service Screen oo ceeceeceseceseeceeeceseeeseeeaeeeneeenaees 30 2 5 6 Specifying Box Information cee ceseceseceseecsseceeeeeeeseeeaeeeaeecsaecsaeeeaaecsaessaeens 38 2 5i0 1 What 8 4 BOX cessscissessccesdesecsvetssccccueisesnscensesneckenncsnelanncdcbvis caveensiesssedantusstilbeeee 38 2 5 6 2 Understanding Routing Box 800 801 and 821 oo lee eeeeeeeereeeeeeeeeeeenees 38 2 5 6 3 Accessing Box Informatio
125. the call to the number specified in the TO field The Lite system offers several options as to how the call can be transferred When you move the cursor to this field the various options are presented in a menu All transfer type options are described below Use this information to select a transfer type Note that in almost all system setups you should select either the Blind or Wait for Ring transfer type so the system can function most efficiently The default setting is Wait for Ring 42 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 NO TRANSFER The Lite system does not transfer the call Instead it plays the mailbox owner s personal greeting if one has been recorded or a system default greeting The caller then has several available options before recording a message BLIND The Lite system transfers the call by dialing the number then dropping out of the call It transfers the call without monitoring to check whether the called party is busy answers etc The final outcome of the call is the total responsibility of telephone system If the telephone has transfer recall capabilities then if the telephone system transfer recall timer expires the call is returned to the Lite system The Lite system cannot perform call queuing when using Blind call transfers WAIT FOR RING This is a combination of the Wait For Answer and Blind transfer types If the called party is busy the calling party is offered the
126. the end of the announcement cycle s it assumes that it is talking to an answering machine and proceeds to play each new message in turn Voice pager This must be the last character in the telephone number Details of voice pager programming are found later in this section V Internal must be the first character Overrides the INTERNAL parameter in the configuration file VM CFG and treats this number as an internal call regardless of the number of digits The Lite system does not dial the sequence specified in the General Information Digits To Get A Line On External Call field External must be the first character Overrides the INTERNAL parameter in the configuration file VM CFG and treats this number as an external call regardless of the number of digits The Lite system dials the sequence specified in the General Information Digits To Get A Line On External Call field No progress tones must be the last character The Lite system ignores all call progress tones during the course of the call any other Can be used for punctuation and is ignored character The owner of a mailbox can call in and remotely change the first Message Notification number but cannot use or modify special characters REPEAT Enter the number of successful calls to each telephone number A successful call is generally defined as one where the Lite system has seized an available line port dialed the number and detected an answer If th
127. to route The system voices a prompt stating the new call routing structure Note that you can make special call routing refinements by pressing in step 8 above The system voices the following special routing options To Change the Destination for the Star Digit Press To Change the Destination for the Pound Digit Press To Change the No Digits Destination Press 1 To Change the Invalid Digit Destination Press 2 To Change the Voice Detected Destination Press 3 114 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 3 3 General System Maintenance 3 3 1 Enabling or Disabling a Port 1 3 From the Supervisors menu press 4 for Port Administration 4 When prompted enter the number of the line with which you want to work Supervisor Menu For Mailbox Administration For Routing Box Administration For Question Box Administration For Port Administration To Change the System Broadcast Message To Change the Voice Mail Day Night Service To Change the System Time To Change the System Date To Modify System Parameters To Perform First Time Setup To Exit 115 Once you access this menu be advised that you must not press to exit it since the key invokes a change to the destination for the pound key If you want to return to the previous menu simply make no entry when you hear the special routing options prompt From a telephone call into voice mail and log into the supervisor mailbox 70 The system voic
128. ts of the bar code on the white sticker on the bottom of the unit Follow the prompts and enter the requested information When you are prompted to indicate the type of phone system with which you are working enter the number from the following list that corresponds to the phone system Number Phone System 08 Comdial DigiTech Impact DSU Serial Integration 76 Comdial DigiTech Impact DSU Serial Integration IVPC 11 Comdial DXP DXP Plus FX Serial Integration 74 Comdial DXP DXP Plus FX Serial Integration IVPC 62 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Number Phone System 22 Comdial Executech 2000 44 Comdial Unisyn 79 Cortelco Aries 45 Encore CX ECX 1832 3672 36112 77 Ericsson MD 110 75 Fujitsu 9600 with Serial Integration 96 Fujitsu Allegra 26 78 Fujitsu Series 3 Starlog 41 Fujitsu Starlog 80 Harris 20 20 55 Isoetec IDS 108 228 49 Isoetec System 96 30 ITT Cortelco System 3100 28 Iwatsu ADIX 20 Iwatsu ZT D 94 Lucent Definity G3 Calista Box Vectoring Bridged Mode 92 Lucent Definity G3 VoiceBridge 93 Lucent Definity G3 VoiceBridge Vectoring Bridged Mode 13 Lucent Merlin II 34 Lucent Merlin Legend 97 Lucent Partner ACS 50 Lucent Partner II 38 Lucent Partner Plus 37 Lucent System 25 63 Lucent System 75 91 Lucent System 8
129. voice mail and log into supervisor mailbox 70 Note that the default password for the mailbox is the same as the mailbox number 70 2 The Lite system tutorial session starts Complete the tutorial When prompted to record the name and greeting you may elect to identify this as the supervisor mailbox When changing the password be sure to inform the system supervisor of the number you select 61 Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 When you complete the tutorial press lt gt to prevent it from voicing the next time the box is accessed The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 From the Supervisors menu press 0 to perform first time setup The system prompts you to enter the Technician password By default this password is 1234 on Small Office Lite systems or on Debut units the last four digi
130. x before determining all digits Item number refers Setup are entered to the box number Enter the box number Account Action to take after 0 Return A prompt for the Number Box maximum retry attempts if 1 Say Goodbye Item number refers Setup invalid account number is 2 Go to another box to the box number entered 3 Hang up Enter the box number Account Box associated with Valid mailbox A prompt for the Number Box parameter 2703 number Item number refers Setup to the box number Enter the box number Account Retry attempts to allow if A prompt for the Number Box invalid account number Item number refers Setup entered to the box number Enter the box number Account Number of mailbox that Valid mailbox A prompt for the Number Box owns the Account Number number Item number refers Setup box to the box number Enter the box number 69 Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Lite SYSTEM INSTALLATION AND SUPERVISOR GUIDE 9 0 VER 1 Param Number Description Action to take if account number was previously collected during call Repeat number entered for confirmation Action to take if valid account number is entered Box associated with parameter number 2001 Number of mailbox that owns the ACD box Action to take when trying extension Criteria by which hunt is started Number of announcements afte

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