Microcom 814M Operator`s manual
Contents
1. Paper near end alert acts only as a prompt for users not as an error status A print format can still be sent during a paper near end alert If there is a jam in the cutter first clear paper from cutter and then press the cutter button to reset the cutter 39 Appendix Self test Page Print self test page in the following steps e Turn off the printer power e Hold the feed button for at least one second while turning on the power The printer will start to print a self test page Take the 203 dpi Serial USB interface model as an example The self test paper is shown as follows MICROCOM814M 3 TEST FORM Boot Firmware Main Firmware H W Parameters H W ID Flash Memory Size Flash Logos Size Resolution Print Width Max Fixed Left Margin Fixed Right Margin Print Speed MAX Dark Scale Cutter Paper Roll Width Presenter Presenter Mode Presenter Wait Time Communication Interface Rx Buffer Size Interface Type Baud Rate Data Bits Stop Bits Parity Flow Control Command CR Data Receive Error Interface Type2 Resident Fonts Fonto 18x34 Font1 13x24 Code Pages FV2 010 FV2 050 MICROCOM814 3 U 1 1M bytes 64k bytes 300x300DPI 216mm 2mm 2mm 75mm s 100 Enabled 216mm Enabled Keep Paper 3S 4K bytes RS232 38400bps 8 1 NONE DTR DSR Disabled Ignored USB _ORU English English 437 850 852 858 860 8632. 865 866 1252 Katakana International Character U S A France Germany Denmark Italy Spain Japan Norway Denmark II Spain Il Latin America Bar Code Available UPC A Explanation of self test page content Boot Firmware Main H W Parameters H W ID Flash Memory Size Flash Logos Size Resolution Printer BOOTLOADER version Printer monitor program version Printer parameter setting Printer ID setting Printer FLASH size Flash size for bitmap downloading Printer resolution Valid Print Width Max Maximum print width Fixed Left Margin Fixed Right Margin PrintSpeed MAX Dark Scale Cutter Paper Roll Width MAX PRSENTER PRSENTER Mode PRESENTER WAIT TIME Comm Interface Rx Buffer Size Interface Type Baud Rate Data Bit Stop Bit Parity Handshaking Command CR Data Received Error Interface Type2 Resident Fonts Fixed left margin setting Fixed right margin setting Print speed Print darkness Enable Disable cutter Maximum width of paper roll Enable Disable PRESENTER PRESENTER paper out mode Time print is presented before retraction Communication interface setting Data receiving buffer zone size Interface type Serial communication baud rate setting Serial communication data bit setting Serial communication stop bit setting Serial communication parity bit setting Serial communication data stream mode handshaking type Enable Disable CR command Seri
3. Paper outlet lower guide Figure 4 24 Paper Outlet Explanation Upper guide A dimension of paper out path should be controlled from 4 5 to 5 5 mm and C dimension should be from 4 to 5mm This is mainly to avoid the interference when the upper cover of PRE uplifts and also to avoid interference with the retaining screw M2 5 of the PRE upper cover Lower guide B dimension of paper out path is controlled to be within 1mm and D is from 2 to 4mm Note The paper outlet shown in figure is just a sketch map the paper outlet angle can be designed according to actual need But try to avoid the paper outlet bend in order to increase the smoothness of the paper path Retaining holes are provided in the printer mechanism for connecting the paper out see figure 4 25 Paper outlet bf at ee i m i n Figure 4 25 Retaining Holes f you need to use the retaining holes design the size of paper out path according to above request strictly If your paper outlet is not assembled on the printer and the paper outlet can be separated from the printer during maintenance A and C dimensions are not as critical To prevent paper jams in the paper outlet can be designed as shown in figure 4 26 But as a result of the design the paper cannot fall off automatically during paper out You can design it in other shapes but try to keep the paper outlet smooth Figure 4 26 Paper Outlet Preventing
4. is a registered trademark of The Monotype Corporation TrueType is a registered trademark of Apple Computer Inc Microsoft Windows Windows NT are registered trademarks of Microsoft Corporation Instapak is a registered trademark of Sealed Air Corporation Other products and company names mentioned herein may be trademarks of their respective owners Safety Instructions Before installing and using the printer please read the following items carefully Install the printer on a flat and stable place Reserve adequate space around the printer so that the operation and maintenance can be performed conveniently Do not use or store the printer in direct sunlight strong heat high humidity or dew condensation Do not place the printer in a place exposed to vibration or impact Connect the DC adapter to an appropriately grounded outlet Avoid sharing one electrical outlet with large power motors and other devices that may cause the fluctuation of voltage Take care not to spill liquids into the printer In case this happens turn off the power immediately Do not allow the printer to start printing when there is no paper installed otherwise the print head and platen roller may be damaged Use only recommended paper Shut down the printer when connecting or disconnecting the interface connectors to avoid damage to control board Use the lowest print darkness setting possible to produce acceptable print quality to p
5. surface paper transition shaft paper out Space 20 291 9 cutter I maintanece Co Ss Po aio L H H H press button H space f E entral line of paper roll connecting cable space Figure 4 16 Vertical Structure 22 268 4 cutter maintanece connecting i cable space B Top cover lifting space C Paper present space PRE top cover lifting sapce D retraction F space Figure 4 17 Horizontal Structure I paper feeding B top cover lifting space space c paper present space PRE top cover D lifting space PoE a paper outlet vertical interface wv paper transitong shaft paper retraction N F ispace a Re S eat AA Figure 4 18 Structure without Paper Holder 23 Notes Spaces in above figure include printer working space printer routine maintenance and printer operating space Specifically printer work space includes paper accommodation and paper backing space Printer routine maintenance space includes PRE upper cover opening and cutter access Printer operating space includes paper loading and cable connection space The dimensions given in above figures are for reference only There should not be any sharp edges or corners around the space to avoid injury 2 Spaces Explanation Paper loading space Make sure to reserve enough space for semi automatic paper loading Upper cover space Make su
6. 1 printer self test page CUT button Press to cut paper under any condition even if the printer has errors Power Switch Green Press to turn on the power press O to turn off the power 12 3 4 Presenter 3 4 1 Appearance Figure 3 10 Paper Out Sensor pe Ds 4 5 Presenter control board Presenter module Paper path Paper out sensor PrstIn sensor optional 13 Figure 3 11 Retraction Sensor 3 4 2 Presenter Parts Explanation 1 Paper loading sensor Used to detect paper status 2 Prsin Sensor optional Used to detect whether paper is retracted Caution Paper sensor may be ineffective if exposed to direct sunlight 3 5 Paper Holder 3 5 1 Paper Holder Appearance 4 Figure 3 12 Horizontal Paper Roll Holder Appearance 3 Figure 3 13 Vertical Paper Roll Holder Appearance Paper roll shaft Paper roll support Paper near end sensor Paper near end sensor inter connective socket OF e O Se Paper roll locating block each one on the left and right 3 5 2 Paper Holder Module Explanation 1 Paper near end sensor User may check paper status by sending inquiry command refer to command set for details to the printer Users can adjust the position of paper near end sensor to control the amount of remaining paper according to different paper roll diameters see figure 3 12 and 3 13 To adjust the sensor please loosen the two retaining sc
7. to the continuous and marked paper specification to decide the position between the folding line and black mark Please use the recommended paper or its equivalents Using other paper may affect print quality and reduce printhead life Do not paste the paper to the shaft core Thermal paper may discolor due to exposure to certain chemical high temperature or direct sun light 3 Structure and Functions 3 1 Appearance Figure 3 2 Horizontal Structure Figure 3 3 Structure Without Paper Holder Print unit 2 Cutter 3 Cutter label 4 Presenter upper cover open label 5 Presenter 6 Button T Paper holder for vertical structure only 8 Product Label Q Print head cover open label 10 Paper feed label for vertical structure only 1 1 Paper feed label for horizontal structure and without paper holder type 1 2 Paper holder for horizontal structure only 3 2 External Dimensions Figure 3 4 Dimensions Without Paper Holder Figure 3 5 Dimensions of Vertical Structure Fixine flat surfs Figure 3 6 Dimensions of Horizontal Paper Holder 10 3 3 Printer Mechanism 3 3 1 Printer Mechanism without paper holder Figure 3 7 Printer Mechanism without paper holder 1 Print platen 6 Paper load sensor 11 Reset button 2 Print head 7 Cutter 12 Feed button 3 Pap
8. used to connect the printer with an external power supply Power connector pins Figure 6 3 Power Supply Pins Table 6 5 Power Pin Explanation 7 Troubleshooting and Maintenance 7 1 Common Errors and Settlement 7 1 1 Problems during Paper Loading Paper roll cannot be loaded The paper roll width and diameter Replace the paper into paper holder do not meet the requirements of the printer The printer cannot feed paper Paper lead edge is irregular Clear wastepaper automatically The paper load sensor is not Remove jammed paper covered by paper Check the front end of paper to Dust or wastepaper covers the confirm that the paper load sensor is paper loading sensor covered fully by paper Clean the paper load sensor Buzzer alarms Paper end Replace the paper roll The printer cover is not fully closed Ensure that printer upper cover fully closed After auto paper feeding the Dust or wastepaper covers the Clean the paper loading sensor paper cannot stop in the paper loading sensor normal print position Table 7 1 Paper Feeding Issues Index 3 7 1 2 Problems during Printing The receipt cannot be Paper jams Open upper cover and presenter upper ejected out smoothly cover check paper path remove wastepaper and reload paper automatically Printout is not clear The thermal paper is loaded in Make sure the paper roll is loaded wrong direction or of poor correctly quality Use recommended pa
9. Jammed Paper 4 8 Installing Printer Driver Serial driver and parallel driver both support System platforms such as WINDOWS XP Vista 7 8 The USB driver supports System platforms such as WINDOWS XP Vista 7 8 The current edition of the WINDOWS driver is V1 0 For setup and use of the driver please refer to the help document in the drive software package wie a Install Driver for printers CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT THE SOFTWARE PROVIDED WITH THIS AGREEMENT THE SOFTY YARE IS LICENSED AND ITS USE IS SUBJECT TO THE TERMS AND CONDITIONS BELOW IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY DESTROY THE SOFTWARE AND DOCUMENTATION 1 LICENSE GRANT C Reject Press F1 for Help lt lt Barck Next gt gt Figure 4 27 WINDOWS Driver Installation Interface 28 5 Routine Maintenance Caution Make sure that the power is turned off before starting routine maintenance Donot touch the printhead platen roller or sensors with sharp objects they may scratch Do not clean any components of the printer with strong solvents such as gasoline acetone etc Use only isopropyl alcohol or other Microcom Corporation approved cleaners on the print head Be sure to do follow a monthly maintenance routine more if printer use is severe 5 1 Cleaning Print head The print head should be cleaned whenever the following circumstances occur e Print is not clear
10. Jammed Paper When any of the errors occurs please remove jammed paper manually e Paper jams between platen roller and cutter holder e Paper accumulates at the paper inlet of the cutter in the front of the print head e The cutter cannot cut off paper Remove jammed paper in the following steps e Open the upper cover e Pull out the jammed paper e Manually reset cutter if necessary e Cut off any wrinkled or irregular paper so that leading edge is straight and square e Reload paper 6 Interface Signal 6 1 RS 232 Interface 6 1 1 Parameter data transmission mode handshake mode voltage level baud rate data bit Parity bit Stop bit connector Note asynchronous serial communication RTS CTS DTR DSR MARK 3 to 15 V Logic 1 OFF SPACE 3 to 15 V Logic 0 ON 1200 2400 4800 9600 19200 38400 57600 115200 bps 8 bit or 7bit None even or odd 1 bit 9 pins serial connector female head Baud rate data bit and parity are set by EEPROM 33 6 1 2 RS 232 Serial Interface Signals Printer serial port signals and status are described in the following table Signal Signal name direction a a e DSR owt aa sevice is ready e ors mou Alowtosend o re Feco Table 6 1 Serial Interface Signals 6 2 IEEE 1284 Parallel Interface optional 6 2 1 Parameters Data transmission 8 bits Parallel Synchronizat
11. MODEL 814M DIRECT THERMAL PRINTER OPERATOR S MANUAL PART NUMBER 880047 0100 Revised 03 25 JSR Copyright 2014 by Microcom Corporation Lewis Center Ohio All rights reserved Printed in the United States of America Proprietary Statement This manual contains information proprietary to Microcom Corporation This information is intended solely for the use of parties operating and maintaining such equipment described herein The reproduction disclosure and or use of such information without the authority of Microcom Corporation to other parties is strongly prohibited Product Enhancements Microcom Corporation is committed to the continual improvement of performance and quality in our products For this reason specifications are subject to change without notice Liability Disclaimer Microcom Corporation makes every effort to assure that all information and specifications contained in this manual are accurate however mistakes are sometimes made Microcom Corporation shall not be liable for any damages resulting from the use or misuse of this product The exclusion or limitation involving consequential or incidental damage does not apply to all states therefore the limitation mentioned above may or may not apply HyperTerminal and HyperAccess are trademarks of Hilgraeve Inc Centronics is a registered trademark of Data Computer Corporation HP and LaserJet II are trademarks of Hewlett Packard Company Arial
12. Paper out speed out speed 2400mm s Paper retracting P gt resenter d 2400mm s Function modes modes Retraction Hold Commands control close Print head lifetime 100Km Reliability Cutter lifetime 2500 000 paper thickness 0 08mm MTBF 360 000 hours Sp aon 5 C to 45 C 20 to 90 RH 40 C Environment Environment ae 40 C to 60 C 20 to 93 RH 40 C nvironment Physi Za xO ETE Character Weight About 3 8Kg without paper roll and paper holder Table 2 1 Technical Specifications Note DPI Dots for each inch in printing one inch equals 25 4 mm Character spacing can be adjusted Actual print speed is influenced by data speed print darkness print duty ratio commands used and supply voltage 2 2 Paper Specifications Paper Type Continuous paper marked paper Paper Supply Method Paper roll folded paper Paper Width 210mm 216mm Paper Thickness 60um 100um Thermal Layer Outer side of roll Paper Roll Specification 50mm inner dimension of standard core 25 4mm or 2 50mm inner dimension of optional core 203mm maximum paper outer dimension Microcom Corporation Recommended Paper Part Number 709009 00018 81 2 x5 x451 21 1 ID Outerwound 709009 00019 81 2 x6 x595 21 2 ID Outerwound 709009 00020 81 2 x8 x1134 21 2 ID Outerwound Table 2 2 Recommended Paper Notes Marked paper specification In marked paper mode the pri
13. ading e Print motor runs in reverse direction for an abnormally long time during semi automatic paper loading e The paper does not retract to normal printing position after printing To clean the paper loading sensor follow the steps below e Turn off the power and open the upper cover e Lift the print head to access the paper loading sensor see figure 3 7 e Wipe off dust and stains on the surface of the paper loading sensor with a soft cotton cloth dampened with isopropyl alcohol e Allow isopropyl alcohol to evaporate press print head module and close upper cover 5 2 3 Cleaning paper out sensor The paper out sensor should be cleaned whenever the following circumstances occur e PRESENTER cannot hold paper normally e PRESENTER cannot perform retracting function normally To clean the paper end sensor follow the steps below e Turn off the power and open the PRESENTER upper cover e Locate paper out sensor see figure 5 1 e Wipe off dust and stains on the surface of the paper loading sensor with a soft cotton cloth dampened with isopropyl alcohol e Allow isopropyl alcohol to evaporate press print head module and close upper cover 30 Figure 5 1 Paper Out Sensor 5 2 4 Paper Retract Sensor The paper retract sensor should be cleaned whenever the following circumstances occur e Paper fails to retract and printer does not signal retract failure e Paper retracts but printer signals retract failure To clean t
14. al receive error The second interface type Font setting 41 Font 0 18 x34 Font 1 13x24 Code Pages International Character BarCode Available Font 0 setting Font 1 setting Code page type International Character type Printable Barcode types 42
15. an be selected via software Auto paper cutting Semi automatic paper loading Mark identification and checkout 2 Specifications 2 1 Technical Specifications 203dpi Model 300dpi Model Print method Direct thermal 2030p 3000p Paper Length 210mm 216mm 210mm 216mm Print Width Max 216mm 8 5 Max 216mm 8 5 oS Max 1728mm Max 2560mm Standard Max 1000mm Min 82 5mm mode Print height i Max 1000mm Min A4 3 82 5mm mode Print speed Max 125mm s Max 100mm s RAM memory SRAM 8MB Flash memory 1MB 2MB 4MB Print head temperature Thermal resistor detecting Print head position Micro switch detecting Paper mark Photoelectrical Sensor detecting ae a Photoelectrical Sensor detecting iterace RS 232 Centronics optional USB optional Ethernet optional ne CODE128 ITF UPC A UPC E EAN13 Barcodes cata EAN8 CODE39 CODE93 CODABAR PDF417 English font 0 12x24 English English font 0 18x34 font 1 9x17 Big font 24X24 English font 13x24 Big font 36 X36 Fonts Big Font optional Simplified Chinese GB2312 traditional Chinese GB18030 Japanese Korean All fonts can be enlarged 1 to 6 times vertically and horizontally respectively Rotation Print 0 90 180 270 Bold white black reverse underline Fonts Process Graphics support direct BMP Print A Parameter 203dpi Model 300dpi Model Input voltage AC 120V 5 50 60Hz Power Output eer DC 24V 2 5A
16. e Some columns are missing or are not clear e Paper feed is not smooth through the print head platen roller area To clean the print head follow the steps below e Turn off the power and open the upper cover e Lift the print head module and allow the print head to cool down if it has recently printed e Wipe off the surface of the print head with a soft cotton cloth dampened with isopropyl alcohol e Allow isopropyl alcohol to evaporate and press print head module and close upper cover 5 2 Cleaning sensors 5 2 1 Cleaning paper end sensor The paper end sensor should be cleaned whenever the following circumstances occur e Printing stops and falsely signals paper end when there is still paper in the printer e The printer does not signal paper end when paper runs out during printing e The printer skips or incorrectly reads registration marks 29 To clean the paper sensor follow the steps below e Turn off the power and open the upper cover e Lift the print head to access the paper end sensor see figure 3 7 e Wipe off dust and stains on the surface of the paper end sensor with a soft cotton cloth dampened with isopropyl alcohol e Allow isopropyl alcohol to evaporate press print head module and close upper cover 5 2 2 Cleaning paper loading sensor The paper end sensor should be cleaned whenever the following circumstances occur e The paper does not retract back to normal printing position during semi automatic paper lo
17. e paper roll above the space mainly in order to use the buffer mechanism of the print mechanism to avoid compression For vertical installation add a buffer mechanism to the paper holder In addition if paper feeding touches the vertical critical interface please add a paper transition roller to the paper holder in order to prevent the paper from touching any metal parts directly causing the paper to be damaged paper Figure 4 23 Buffer Explanation 3 Separate paper holder installation If possible install the printer and paper holder together If the paper holder has to be installed separately be sure to pay attention to following items 4 For installation dimension please refer to the Paper roll space above Keep paper path smooth avoid sharp folds which would cause drive overload Avoid paper rubs with any sharp objects in order to prevent the paper damage Make sure that paper keeps tension on the printer elastic shaft to get a buffer effect Make sure that the paper center is consistent with the center of the paper feed path The paper holder and paper shaft should be parallel with printhead cutter etc Notes when designing external paper out path Take care to design your enclosure so that the paper feeds smoothly out The paper path should align to the printer so that the transition is smooth and without sharp bends or burrs 26 A Note this retaining screw 2 Paper outlet upper guide a i j E TD i 3
18. eeeeeseeeeeeaeeeeeeneeees 33 6 INTE ACE Signaleren aE EENE Page 33 oN ROZANNE E ae nae ease atau cacti 33 DEE PMO IC aaa teases teadesee ab aaseeeebcsseesebadeeenebeseueneeas se rebadaeszctascd 33 6 1 2 RS 232 Serial Interface Signals cccccceccseeceeeceeeceeeeeeseeeceeeseeeseeenes 34 6 2 IEEE 1284 Parallel Interface optional cc cccccceecceeeceeeceeeeeeeeeeeeeeseeees 34 OZ FAIS LON ese E oases 34 6 2 2 Parallel Interface Printer Status FAULT pin and PE pin 34 6 2 3 Parallel Interface Signals cccccccccccceecsseceeeceeeceeeceeeeeesaueceeeseeeseeeees 35 6 2 4 Time Sequence of Data RECEIVING cccccceecceeeceeeeeeeeeesaeeseeeeeeseeeaes 36 6 3 USB INntenace Opona f misenceetertientonnoeelecn cecieetpecieatiumieanateonatienaanter 36 Ood POWE gat a gt nee ee ene E nee nD 37 7 Troubleshooting and Maintenance cccsceeseeeeseeeeeeeeneees Page 37 7 1 COMMON Errors ANd Settlement siseccssccsaccseicscecsanasaqasseoancesreanseenasescesncianeuencee 37 1 1 1 Problems during Paper Loading ccccccsecceeceeeceeceeeeeeceesaeeceeseeeeeees 37 7 1 2 Problems during Printing ccc ccecceccseeceeeeeeseeeeeeseeseeeseeseeeeeeseeeeeenees 38 LAS Problems during Paper QUE asesvssctescvseceancvazevaravereustadersearaes ETAt 38 7 04 ONeErnPODISMS amenena alae aa aaa abana ier ca Seseansedetenet 39 Appendix Self test PAG e iisiisicicdesa
19. er sensor 8 Power LED Green 13 Cut button 4 Release Lever 9 Alert LED Red 14 Power switch 5 Paper guide module 10 Paper end LED Red 3 3 2 Printer Mechanism Explanation 1 Print platen drive roller 2 Printhead 3 Paper sensor Detects whether there is paper 4 Release Lever Push to open printhead assembly 5 Paper guide module See figure 3 8 Left and right guides can support the paper widths from 210 to 216mm 11 Figure 3 8 Paper Guide Module Paper load sensor Detects the front edge of paper Cutter Power LED Green Indicates whether the power is on Error LED Red This LED is used to indicate the status of the printer Normally it isn t lit When errors occur for example paper end it will flash Paper end LED When the printer is in paper end status this LED blinks if paper is available Paper End LED is off Reset button When pressing down this button the printer will execute its reset automatically and clear the print data in the printer FEED button Under normal status no error press to feed paper Keep pressing for continuous paper feeding Turn on the power while pressing this button for one second to print self test page Content in self test page changes with the configuration of the printer Note make sure that there is paper in the printer and the print head is not lifted before starting self test page For self test page please refer to Appendix
20. he paper end sensor follow the steps below e Turn off the power and turn the printer over e Locate the paper retract sensor see figure 5 2 e Wipe off dust and stains on the surface of the paper loading sensor with a cotton swab dampened with isopropyl alcohol e Allow isopropyl alcohol to evaporate Paper retract sensor Cotton stick Figure 5 2 Presenter Paper Retract Sensor 31 5 3 Cleaning Printing Platen When any of the following case occurs the sensor should be cleaned e Print out is not clear e Some columns on the page are not clear e Paper feed is not smooth through the print head platen roller area To clean printing platen follow the steps given below e Turn off the power open the top cover of the printer e Wait for a few minutes until print head cools down if the printer has just finished printing e With soft cotton cloth dampened with some neutral detergent carefully wipe off the surfaces of printing platen roller 5 4 Resetting Cutter Manually When one of the following cases occurs manually resetting the cutter should be done e The cutter fails to cut the paper e The cutter does not work when pressing the cut button Reset the cutter manually in the following steps e Turn off the printer power e Remove the protective board cover e Use a screwdriver to rotate the motor shaft to clear cutter blades see figure 5 3 Figure 5 3 Manual Cutter Reset 32 5 5 Manual Removal of the
21. ion mode nStrobe signal is provided by exterior Handshake mode Busy signal Signal voltage level TTL compatible Connector 36 pin Centronics 6 2 2 Parallel Interface Printer Status FAULT pin and PE pin Table 6 2 FAULT Pin and PE Explanation 34 6 2 3 Parallel Interface Signals Data 0 Least Significant Bit Data 4 Data 5 H nAutoFd Signal Ground Data 1 Signal Ground Data 2 Data 3 Data 4 Signal Ground Data 5 Signal Ground Data 6 Signal Ground Data 7 14 Signal Ground Signal Ground Table 6 3 Parallel Interface Siqnals Definition Note H stands for host computer terminal and P stands for printer terminal Parallel Interface signals use TTL voltages When it is used please make sure both the rise and drop time of host computer terminal is no longer than 0 5us When data transfers the host computer should not ignore the busy signal or else the print data may be lost The length of parallel interface connection wire should be as short as possible 35 6 2 4 Time Sequence of Data Receiving J Datan _Datanst O AA OO Setup DATA nsirobe Paripheral Busy Figure 6 1 Time Sequence of Parallel Interface Data Receiving Signal Time Demands Table 6 4 Parallel Interface Signal Timings 6 3 USB Interface optional Figure 6 2 USB Cable 36 6 3 1 Power Interface This connector is
22. nccseieecerdensnevbinreriecinimesneens Page 40 1 General Description 1 1 Introduction The 814M is a high performance thermal printer with a cutter and optional presenter The printer can accept up to 203mm outer diameter paper rolls The maximum print width is 216mm It is designed to be used in kiosk applications such that require Letter or A4 paper widths The 814M printer consists of the following modules Thermal printing unit Cutter Paper holder optional Presenter optional Depending upon the paper roll installation mode the 814M printer can be structured for either horizontal or vertical modes The 814M printer can be connected with host devices by serial parallel USB or ethernet interfaces Drivers are available for WINDOWS XP Vista 7 8 and LINUX 1 2 Main Features e Printing High speed printing Thermal print with low noise High reliability e Presenter Accommodate and present printout Retract printout after programmable wait time Hold printout for user to take e Applications Character processing 1 6 times enlargement vertically and horizontally Rotation 0 90 180 270 white black reverse underline inverse Barcode printing in both vertical and horizontal direction Character font size font A or font B can be selected via a command e Printer maintenance Easy paper roll loading Easy printhead cleaning Various features and parameters c
23. nter determines cut position by referencing black mark position Marked paper should meet the following requirement besides that of standard paper Mark length L1 20mm lt L1 Mark height L2 4mm lt L2 lt 8 mm Space between adjacent Marks L3 82 5mm lt L3 lt 305mm Mark position on paper Right middle or left side on non thermal sensitive surface of paper Reflectivity The reflectivity of black mark shall be less than 15 while the paper itself reflectivity shall exceeds 85 There should not be any preprint on paper such as logos advertisements etc on the area between black marks paper central line L er 3 f backside Tan thermal papar taad larar Figure 2 1 Mark Position Sketch Map Note Mark height can be set by adjusting printer configuration The paper path has three positions selectable for black mark sensor installation Only one sensor is mounted on the right side of the paper path default when the printer is delivered Black marks are not detected when printer is idle Paper out is not detected if paper is removed while printer is idle Folded paper specification Foldirg line li E Paperteed Cutting position Figure 2 2 Paper Folding When using folded paper be sure to keep the folded line outside of the printing area to avoid paper jams Itis recommended to set the cutting position 0 5 2 0mm below the folding line to prevent paper jams Refer
24. ontal Type Note Make sure to plug paper near end sensor into its connector see figures 3 12 and 3 13 4 3 Connecting the Grounding Wire To ensure that the printer has a good ground please see figure below to connect the ground wire correctly Figure 4 3 Connecting the Ground Wire 16 4 4 Connecting the AC Power Adapter 1 Make sure the printer is turned off 2 With the flat side of the cable pin of AC adapter facing downward plug the cable pin into the power interface on the side of the printer 3 Connect the AC power cable to a nearby electrical outlet Pe Figure 4 4 Connecting the AC Adapter 4 5 Connecting the Interface Cable 1 Make sure the printer has been shut down 2 Connect the interface cable into relevant connector of the printer and secure with applicable screws or latch springs see figures 3 14 and 3 15 3 Connect the other end of the interface cable to the host Figure 4 5 Connecting the Serial Interface Cable 17 Figure 4 7 Connecting the Parallel Interface Cable Figure 4 6 Connecting the USB Interface Cable Notes When connecting the serial interface cable do not forget to tighten the retaining screws For parallel interface cable make sure to close the clips When connecting or disconnecting the interface cable make sure to hold the plug shell instead of the the cable only 4 6 Loading Paper Roll Before loading paper confirm that the paper specifications match the
25. per or its Print head needs cleaning equivalents Printing darkness is too low Adjust print darkness Input voltage is too low Use the recommended power supply Cutter works abnormally Paper jams in cutter Check if there is paper jammed in cutter path Cutter is broken Contact the manufacturer or your local distributor Printer does not print The printer cover is closed Close printer upper cover properly improperly Remove paper jam Paper jams Table 7 2 Print Issues Index Contact a distributor or manufacturer to adjust print darkness 7 1 3 Problems during Paper Out The printer stops printing Paper end Install a new paper roll and warns of errors during printing Paper jams in cutter Check if there is paper debris in cutter path Dust or wastepaper covers the paper near end sensor Clean the paper end sensor Table 7 3 Out of Paper Issues Index 38 7 1 4 Other Problems The printer is not connected to the Connect the printer to the power supply No power LED and printer power supply correctly correctly does not work l l l The printer isn t turned on Turn on the printer The printer does not work Printer is in error status Remove all errors after receiving commands The communication cable is not Make sure the communication cable is connected well connected correctly Interface settings are wrong Print a self test page and set the interface according to information on it
26. printer s requirements see table 2 2 Paper Specification 4 6 1 Loading Process Before loading the paper roll verify that the paper width is 210mm to 216mm and determine if the paper roll spacer blocks are required Prf Paper roll spacer blocks WI Position retaining flat spring fo Faper holder If the paper roll is 210mm wide a paper roll spacer block is needed If the paper roll is 216mm wide a paper roll spacer block is not needed 18 2 Insert the paper roll shaft into the core of the paper roll as shown in the following figures _ AS EN g I G Figure 4 8 Paper Roll 25mm Figure 4 9 Paper Roll 50mm 3 Make sure that the paper winding direction is backward and then put the paper roll onto the paper holder Figure 4 10 Loading Paper Roller 4 Cut the leading edge of the paper neatly see figure 4 11 Figure 4 11 Paper Leading Edge Cut Examples 19 5 Slide the paper guides to appropriate position 210mm or 216mm according to paper width see figure 4 12 Figure 4 12 Paper Guide Adjustment 4 6 2 Semi automatic Paper Loading or Manual Paper Loading e Semi automatic Paper Loading 1 Turn on the power The buzzer will beep for paper end 2 See the figure below insert the front end of the paper roll smoothly through the paper feeding path and until the platen roller starts running and holds the paper 3 The leading edge of the paper will automatically advance to the normal
27. printing position Figure 4 13 Semi automatic Paper Loading Notes Feed the leading edge of the paper under the horizontal positioning shaft vertical structure does not have this shaft Feed the paper through the sliding paper guides 20 Figure 4 14 Paper Loading Explanation 1 Positioning shaft for horizontal structure only 2 Paper guides e Manual Paper Loading 1 Turn on the power and the buzzer will alarm paper end 2 Press down the on the printhead release lever and lift the print head 3 Manually load paper as shown see figure 4 15 and make sure that the printing platen roller is fully covered by paper 4 Close the print head The printer will automatically feed paper to the correct position f VA j Figure 4 15 Manual Paper Loading 4 7 Installing the Printer The 814M printer is designed for embedded applications 1 Installation guidelines Install the printer on a flat and stable location Horizontal installation is recommended The inclination should not exceed 15 paper direction Keep printer away from water sources Donot place printer in an area exposed to vibration or impact 21 While operating and doing routine maintenance we suggest reserving space around the printer as follows see figures 4 16 4 17 and 4 18 j Paper load space B top cover lifting space C paper present space PRE s top D present lifting space H E paper outlet
28. re to reserve enough space to open the upper cover Figure 4 19 Opening Upper Cover Paper accommodating space Make sure to reserve enough space for paper looping see figure 4 20 Figure 4 20 Paper Looping PRE upper cover uplifting space Make sure to reserve to leave enough space for PRE upper cover to lift up see figure 4 21 24 Figure 4 21 PRE Upper Cover Paper roll loading space Make sure to reserve enough space to load the paper roll Paper retraction space The presenter module waits for the user to take the paper away If the user does not take the paper the paper backs into a collection bin A paper retraction outlet should be added to your design if the printer will utilize paper retraction Disregard if your printer doesn t have the paper retraction function 267 4 Figure 4 22 Paper Retraction Outlet Connection wire space Make sure there is enough space to connect and disconnect power and communication cables Button space Make sure there is enough space to operate the CUT button FEED button and the power switch Cutter maintenance space Make sure there is enough space to remove the protective cover and reset the cutter 25 Paper roll space Allow space for the paper roll There is a blue line in the space If paper feeding is controlled above the blue line your printer is considered to be horizontal otherwise it is vertical For a horizontal installation you need to control th
29. rews and move the positioning board up or along the slide track then re tighten the screws 2 Paper roll shaft Paper roll supports 2 are needed when a paper roll with a 50mm ID is used For paper roll with 25mm ID use only the paper roll shaft 1 14 3 Paper Roll Spacer Block Install paper roll spacer block on paper holder only when using a 210mm wide paper roll For 216mm wide paper remove the paper roll spacer block Caution When you install or remove paper roll locating block you should adjust both left and right paper guide modules 3 6 Interface Figure 3 14 Parallel Interface Model Figure 3 15 USB Interface Model 1 Parallel interface Centronics 2 Serial interface RS 232 3 Power socket i 4 USB interface 5 Ethernet Figure 3 16 Ethernet Interface Model Note Either Parallel or USB can be configured in one printer but not both 15 4 Installation 4 1 Unpacking Open the carton and all packing materials and verify that all items on the packing list are enclosed In case of damaged or missing items please contact your dealer or the manufacturer for assistance 4 2 Assembling the Printer For safety purpose the print mechanism and paper holder should be packed separately in transport Before placing the printer into use assemble the print mechanism and paper holder according to the following figures Paper near end connector Figure 4 1 Vertical Type Figure 4 2 Horiz
30. rolong printhead life Disassembly of the printer should only be done by properly trained technicians Keep this manual available for reference Table of Contents 1 General Descrip Oneec Page 3 Tek ATOU nuena AE va pune eaceerde ta uwmnunuer eater 3 Te NANREN S na 3 2 OPECINCAODS senaia r Page 4 2 1 Technical Specifications cccccecccecceecseeteeeeeeteeeeeeseeeeeesseseeeseceeeeeesereeenaess 4 2 2 Paper SpeCINCAIONS nasosidan ei iE SS ESES 5 3 Structure ANG FUNCTIONS sisicessicscencstanctiencienieesscvexeanencientenecienes Page 7 Sel Appeal aCe ninoio E A S T 22 external DIMENSIONS creena e eee ee es 8 a Ma ad LPL aL MECN I a e eee 11 3 3 1 Printer Mechanism without paper holder cccccecceecceeeceeeseeeaeeeeees 11 3 3 2 Printer Mechanism Explanation c ccccccccceecseceeceeseeceeceesseceeseeseesaes 11 SA PP RESEMLED oarn 13 Sel ADOCALANCES anuna a a a a a 13 3 4 2 Presenter Parts Explanation cccccccccecceecseeeeeeeeeeseeseeseeseeseeceeseeeaes 14 29 Paper rolder soar enoar EEE TEETE 14 Ss Papel rolder Appeal aNG erin 14 3 5 2 Paper Holder Module Explanation c cccccccecseeseeeeeeeeseeseeceeceeseeeees 14 30 AST ACS enean a a Shine nahlaunni tela uae ded N E A A annua 15 4 Installation sccictescetreid ccc esccsseaswecvaueratensetsceddacenausstestecieeesstussvetsis Page 16 Ab MID ACKIN OG iste etotetatetoteta cfoteen Giotetal scatteai ttetece uloriial e
31. tatena bi senna diac tasaneeutacuadaet 16 4 2 lt ASSEMDIING TNS PINO teeters ccears Sectianersdeattmonts Seattinuai a E T ET E 16 4 3 Connecting the Grounding WILE ccccecceecceeeceeeceeeceeceeeceeeceeseeeeaeeaeesanes 16 4 4 Connecting the AC Power Adaptelr ccccccccccceccceeeeeeeeeeeeeeceeeseeaeeeseeeaees 17 4 5 Connecting the Interface Cable cece ccccecccececeeeeeeeeeeseeeceeeceeseeeseeeaees 17 40 LOGGING PAPER ROlo i eE E E SE 18 AOT LOANO FLOCOS Saena T E A E etieaty 18 4 6 2 Semi automatic Paper Loading or Manual Paper Loading 20 Af ASANO Me PAC h si ces ute eorteute eis coe whet elec a esuadeatasatseavetam 21 4 8 Installing Printer Driver icciccc ccdowcrcacdoncmoatdonsmensdonsseadsegemeatenetcadbendtendencmoateonesnaa 28 5 ROUTING Maintenance s snnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnn Page 29 5 1 Cleaning Prnt Nead sisnrerisnien orron encon rO E ONA 29 9 2 Cleaning SENSORS asnasan EEE EEEE EE EEEE EEEE 29 5 2 1 Cleaning paper end SensSol craneae A EOE 29 5 2 2 Cleaning paper loading SENSOS cccccccsssecececececeeeeeeceeeceeeeeeeeeeeeeesaees 30 SLAS CICANING DADEMOUUSENS OP sarrar T TTT 30 924 Paper Reract SSIS OF raaraa aE AA TAT 31 5 3 Cleaning Pining Flate tersar 32 5 4 Resetting Cutter Manually ccccccccscccececeeceeeseeeceeeseeeceeeeesaueceeeseeeeeeeaes 32 5 5 Manual Removal of the Jammed Pape ccccecceecseece
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