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Dell DIMENSION 5150 DCSM Owner`s manual

1. 2 35 Keyboard Problems 36 Lockups and Software Problems 36 The computer doesnotstartup 36 The computer stopsresponding 31 A program stops responding o e 31 A program crashes repeatedly 31 A program is designed for an earlier Microsoft Windows Operatingsystem o 37 A solid blue screen appears oa aaa a 37 Other software problems ooa a a a 38 Memory Problems 000 00004 38 Mouse Problems 2 2 2 2 20002 0004 39 Network Problems 2 2 2 2 020004 40 PowerProblems 2 o 40 4 Contents Printer Problems 41 Scanner Problems o 42 Sound and Speaker Problems 43 No sound from speakers o o 43 Nosoundfromheadphones 00 44 Video and Monitor Problems 44 Ifthe screen is blank 44 Ifthe screen is difficultto read 45 Troubleshooting Tools Diagnostic Lights 47 DellDiagnostics 2 0 0 0 02 0 0 00000 00048 50 Dell Diagnostics MainMenu 50 Drivers 6028 arts Be de ke nda Be Be Hees Su Be te ds ae ce Bote A 51 WhatlsaDriver 2 o o 51 Identifying Dri
2. 82 Driv S a ae is a ed Bi Pe ee os 83 IDE Drive Addressing o aaa aa 20220004 83 Connecting Drive Cables 2 00 84 Drive Interface Connectors 0 84 PowerCableConnector 0 84 Connecting and Disconnecting Drive Cables 2 2 85 Hard Drives 2 23 50 Mai beWw Sd dhe eld e444 625 4 85 Removing a Hard Drive 2 200 85 Installing a Hard Drive 0 86 AddingaSecondHardDrive 88 FloppyDrive 2 2 2 20000000002 ee ee 89 Removing a Floppy Drive 4 89 Installing a Floppy Drive aaa a 91 Media Card Reader 93 RemovingaMediaCardReader 2 93 Installing a Media Card Reader 2 2 2 2020 0 95 CD DVD Drive 4 3 8 ca ta da a DR os 96 Removing a CD DVD Drive o 96 Installing a CD DVD Drive 2 2 0 0 000 98 Contents Battery 5 0 ioe Be a Boe ea os eee e 100 Replacing the Battery 2 04 100 Replacing the ComputerCover 2 2 0 101 5 Appendix Specifications 3 5 25 aa Se Se eS SR GS 103 System Setup 2 02 40 6 wh Saw ew base Ske Eee eed 107 OVERVIGWs veredas ke ds ll es ed Ue A ok Og 107 Entering System Setup 2 05 108 System Setup Options 2 2 a 109 BootSequence 2 2 020000 0050 113 Clearin
3. NOTICE The Dell Diagnostics works only on Dell computers 1 Tum on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see Turning Off Your Computer on page 59 and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem desc
4. 7 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Removing and Installing Parts 87 Adding a Second Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer Follow the procedures in Before You Begin on page 59 Press in on the blue release tabs on each side of the hard drive bracket and slide it up and out of the computer 4 Snap the bracket to the hard drive Gently slide the new drive second hard drive into place until you feel a click or feel the drive securely installed release tabs 2 gt second hard drive NES Ae in lower bay PS hard drive bay 7 primaryhard drive in upper bay 6 Connect a power cable to the drive 7 Connect the data cable to the drive and to the system board see System Board Components on page 67 88 Removing and Installing Parts Floppy Dr
5. NOTICE If you are connecting two monitors that have VGA connectors you must have the optional DVI adapter If you are connecting two flat panel monitors at least one of them must have a VGA connector If you are connecting a TV you may connect only one monitor VGA or DVI in addition to the TV If you purchased a graphics card that supports dual monitors follow these instructions to connect and enable your monitors The instructions tell you how to connect either two monitors each with a VGA connector one monitor with a VGA connector and one monitor with a DVI connector or a TV Setting Up and Using YourComputer 21 Connecting Two Monitors With VGA Connectors 1 Follow the procedures in Before You Begin on page 59 K NOTE If your computer has integrated video do not connect either monitor to the integrated video connector If the integrated video connector is covered by a cap do not remove the cap to connect the monitor or the monitor will not function 2 Connect one of the monitors to the VGA blue connector on the back of the computer 3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI white connector on the back of the computer optional DVI adapter ova white connector TV OUT connector VGA blue connector May not be present on your computer Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Follow t
6. NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Appendix 107 Entering System Setup 1 2 3 K Turn on or restart your computer When the blue DELL logo is displayed you must watch for the F2 prompt to appear Once this F2 prompt appears press lt F2 gt immediately NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press lt F2 gt If you press lt F2 gt before you are prompted this keystroke will be lost If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see Turning Off Your Computer on page 59 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer 108 System System Info Processor Info Memory Info Date Time Boot Sequence Drives Diskette Drive Drive Drive Drive Drive Drive Drive SATA Operation Onboard Devices Integrated NIC USB Controller Front USB Ports PCI Slots Serial Port 1 Video Primary Video Video Memory Size Maintenance Options Load Defaults Event Log Appendix Diskette Drive Internal Read Only This field determines how the BIOS configures the floppy drive Operat
7. Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager K NOTE The following steps can be performed only after the failed hard drive has been replaced see Hard Drive 2 3 4 on page 85 Click the Start button and point to Programs Intel R Matrix Storage Manager Intel Matrix Storage Console to launch the Intel Storage Utility Click the Restore RAID 1 data protection button Click the Rebuild RAID volume now button Click the Yes button to start rebuilding the RAID volume to the new hard drive K NOTE You can use your computer while the computer is rebuilding the RAID level 1 volume Setting Up and Using Your Computer 29 30 Setting Your Computer to RAID Enabled Mode 1 2 3 4 K 5 Enter system setup see System Setup on page 107 Press the up and down arrow keys to highlight Drives and press lt Enter gt Press the up and down arrow keys to highlight SATA Operation and press lt Enter gt Press the left and right arrow keys to highlight RAID On press lt Enter gt and then press lt Esc gt NOTE For more information about RAID options see System Setup Options on page 109 Press the left and right arrow keys to highlight Save Exit and press lt Enter gt to exit system setup and resume the boot process Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer e If you added
8. 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 Appendix 020 4823 123 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code China Xiamen Technical Support website support dell com cn Country Code 86 Technical Support E mail cn_support dell com City Code 592 Customer Care E mail customer_cn dell com Technical Support Fax 592 818 1350 Technical Support Dell Dimension and toll free 800 858 2969 Inspiron Technical Support OptiPlex Latitude and toll free 800 858 0950 Dell Precision Technical Support servers and storage toll free 800 858 0960 Technical Support projectors PDAs switches toll free 800 858 2920 routers and so on Technical Support printers toll free 800 858 2311 Customer Care toll free 800 858 2060 Customer Care Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and toll free 800 858 2955 Education Large Corporate Accounts East
9. 69 problems 38 removing 71 type supported 68 messages error 34 microphone connector 61 Microsoft Windows label 10 modem problems 33 monitor blank 44 clone mode 23 connect DVI 21 22 connect TV 21 23 connect two 21 22 connect VGA 21 22 display settings 23 extended desktop mode 23 hard to read 45 motherboard See system board mouse problems 39 network Network Setup Wizard 24 problems 40 setting up 23 Network Setup Wizard 24 0 operating system reinstalling Windows XP 54 P password clearing 115 jumper 115 PC Restore 55 PCI cards installing 73 removing 75 PCI Express cards installing 76 removing 79 playing CDs and DVDs 16 power button 62 conserving 24 hibernate mode 25 26 managing 24 options 25 options advanced 26 options hibernate 26 options schemes 26 problems 40 standby mode 25 power light conditions 40 Power Options Properties 25 printer cable 13 connecting 13 problems 41 setting up 13 USB 13 problems battery 31 blue screen 37 CD drive 32 CD RW drive 33 computer crashes 36 37 computer stops responding 36 37 problems continued Dell Diagnostics 50 diagnostic lights 47 drives 32 DVD drive 32 e mail 33 error messages 34 general 36 hard drive 33 Internet 33 keyboard 36 Media Card Reader 35 memory 38 modem 33 monitor is blank 44 monitor is hard to read 45 m
10. NOTICE Ensure that sufficient space exists to support the removed cover at least 30 cm 1 ft of desk top space NOTICE Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which it is resting 2 Lay your computer on its side with the computer cover facing up 3 Pull back the cover latch release located on the top panel cover latch release a cover back of computer bottom hinges Removing and Installing Parts 65 4 Locate the three hinge tabs on the bottom edge of the computer 5 Grip the sides of the computer cover and pivot the cover up using the bottom hinges as leverage points 6 Release the cover from the hinge tabs and set it aside in a secure location Inside View of Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Follow the procedures in Before You Begin on page 59 power supply system board gt gt CD or DVD drive A floppy sn AL May not be present on all computers 66 Removing and Installing Parts System Board Components password jumper PSWD processor fan connector FAN floppy drive connector DSKT2 PCI connectors 2 5 PCI Express x16 connector PEG PCI Express x1 connector PCI_E1 processor connector CPU O O gt
11. a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F 11 gt in time let the computer finish starting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen that appears click Restore 4 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete Troubleshooting Tools 55 When prompted click Finish to reboot the computer K NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Removing Dell PC Restore NOTICE Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer After you have removed Dell PC Restore you will not be able to use it to restore your computer s operating system Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer It is recomm
12. e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Error Messages If the message is not listed see
13. or closed during the final stage of the disc creation process Use blank DVD RW if you plan to erase rewrite or update information on that disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives Mediatype Red Write Rewritable O CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No DVD R DL Maybe No No DVD RAM Maybe No No Setting Up and Using YourComputer 19 Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic DigitalMedia and open a DigitalMedia project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos You cannot create audio DVDs with Sonic DigitalMedia Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording unt
14. Admin password Locked prevents a user without a valid Admin password from being able to modify the System password e Unlocked allows a user without a valid Admin password to modify the system password Enables or disables Execute Disable memory protection technology Appendix 111 Power Management AC Recovery Off default Auto Power On Off default Auto Power Time Suspend Mode S3 default Maintenance SERR DMI Message On default Load Defaults Event Log Appendix Determines how the system responds when AC power is re applied after a power loss e Off The system remains off when power is re applied You must press the front panel power button before the system turns on On The system turns on when power is re applied e Last The system returns to the last power state the system was in just before it was turned off Sets the computer to automatically turn on e Off disables the Auto Power On feature Everyday turns the computer on every day at the time set in Auto Power Time e Weekdays turns the computer on every day from Monday through Friday at the time set in Auto Power Time NOTE This feature does not work if you turn off your computer using a power strip or surge protector Sets time to automatically turn on the computer Time is kept in the standard 12 hour format hours minutes Change the startup time by pressing the right or left arrow
15. Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Customer Support Technical Support 0800 90 3355 Country Code 55 Technical Support Fax 51 481 5470 City Code 51 Customer Care Fax 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 122 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Care Penang Malaysia 604 633 4888 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med _ large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions 1 877 335 5767 handhelds digital jukebox and wireless Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales
16. Cover on page 101 4 Connect your computer and monitor to electrical outlets and turn them on 5 After the Microsoft Windows desktop appears on your computer shut down the computer see Turning Off Your Computer on page 59 6 Turn off the monitor and disconnect it from the electrical outlet Appendix 115 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Open the computer cover see Replacing the Computer Cover on page 101 Locate the 3 pin password jumper PSWD on the system board see System Board Components on page 67 and attach the jumper to pins and 2 to reenable the password feature 10 Close the computer cover see Replacing the Computer Cover on page 101 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 59 2 Reset the current CMOS settings a Locate the 3 pin CMOS jumper RTCRST on the system board see System Board Components on page 67 b Remove the jumper plug from pins 2 and 3 c Place the jumper plug on pins and 2 and wait approximately five seconds d
17. Diskette Drive option Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 50 Removing and Installing Parts Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 20 Removing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Follow the procedures in Before You Begin on page 59 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Remove the computer cover see Removing the Computer Cover on page 65 A WS N Remove the drive panel see Removing the Drive Panel on page 80 Media Card Reader Removing and Installing Parts 93 5 Disconnect the FlexBay USB cable on the back of the Media Card Reader from the Media Card Reader connector on the system board see System Board Components on page 67 and route the cable through the cable routing clip drive latch release sliding plate Media Card Reader 6 Slide the drive latch release toward the bottom of the com
18. RAID configurations available in the computer industry for different types of uses Dell offers RAID level 1 on your computer This configuration is recommended for users that desire a higher level of protection against data loss The Intel RAID controller on your computer can only create a RAID level configuration using two physical drives The drives should be the same size to ensure that the larger drive does not contain unallocated and therefore unusable space K NOTE If you purchased your Dell computer with RAID your computer has been configured with two hard drives that are the same size Setting Up and Using YourComputer 27 Determining If RAID Is Working Your computer displays information pertaining to your RAID configuration at startup before loading the operating system If RAID is not configured the message none defined will be displayed under RAID Volumes followed by a list of the physical drives installed in your system If a RAID volume is identified you can then check the Status field to determine the current state of your RAID configuration The Status field contains information about the following conditions Normal Your RAID configuration is functioning properly Degraded One of your hard drives has failed The computer is still bootable however RAID is not functioning and data is not being copied to the other drive Rebuild Following a degraded condition the computer has detected the replace
19. Replace the jumper plug on pins 2 and 3 3 Close the computer cover see Replacing the Computer Cover on page 101 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Monitor A CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating 116 Appendix e To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer
20. access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line K NOTE If you use a dial up connection you need an add in PCI modem expansion card If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions 14 Setting Up and Using Your Computer Setting Up Your Internet Connection To set up an AOL or MSN connection 1 2 3 Save and close any open files and exit any open programs Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 2 Es 6 7 Save and close any open files and exit any open programs Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e If you have already obt
21. and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Appendix 119 FCC Identification Information The following
22. assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information e Ensure that the scanner cables are securely connected to the scanner and the computer 42 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide No sound from speakers K NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT T
23. by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed
24. earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration 54 Troubleshooting Tools Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessor
25. flash option to the boot menu NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Appendix 113 Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive Es NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see System Setup on page 107 If you are booting to a USB device connect the USB device to a USB connector see Connectors on page 105 Turn on or restart your computer WhenF2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see Turning Off Your Computer on page 59 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 2
26. grasp the card by its top corners and then ease it out of its connector PCI Express x1 card securing tab PCI Express Sa x1 card slot D gt o PCI Express wee N IPA A x16 card slot PCI Express x16 aS Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards If you are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab NOTICE Ensure that you release the securing tab to unseat the card If the card is not removed correctly the system board may be damaged Removing and Installing Parts 77 8 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot not fully seated wet fully seated at card J bracket within slot ac bracket caught outside of slot alignment guide 4 alignment bar a 9 Ifyou replaced a card that was already installed in the computer and you removed the retention mechanism you may reinstall the retention mechanism 10 Before replacing the card retention mecha
27. gt 5 HU m O ARANAN AANAANAANAAN f L O network connector NIC and USB connectors 2 USB2 USB connectors 3 USB2 il i video connector VGA Media Card Reader connector F_USB power connector 12V memory module connectors 2 4 memory module connectors 1 3 battery socket BATTERY RTC reset jumper RTCRST1 SATA connector SATA2 SATA connector SATA0 CD DVD connector IDE1 front panel connector F_PANEL power connector POWER line in line out microphone side surround center and LFE connectors Removing and Installing Parts 67 68 Memory You can increase your computer memory by installing memory modules on the system board Your computer supports DDR2 memory For additional information on the type of memory supported by your computer see Memory on page 103 DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size speed and technology If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label on the module to determine the module s capacity 256MB 2R XX XXX K NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended me
28. information is provided on the device or devices covered in this document in compliance with FCC regulations Model number DCSM Company Name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com e support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below K NOTE Toll free numbers are for use within the country for which they are listed K NOTE In certain countries technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for XPS portable computers you may contact Dell through the technical support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Coun
29. key to increase or decrease the numbers or type numbers in both the date and time fields Sets the computer s suspend mode e SI sets the computer to a suspend state where the computer is running in a low power mode e S3 sets the computer to a standby state where the power is reduced or turned off for most components however system memory remains active for both settings Controls the SERR DMI message mechanism NOTE Some graphics cards require that the SERR DMI message mechanism be disabled Restores System Setup options to their factory defaults Allows you to view the Event Log Entries are marked R for Read and U for Unread Mark All Entries Read puts an R to the left of all entries Clear Log clears the Event Log POST Behavior Fastboot When enabled this feature reduces computer startup time by bypassing some On default compatibility steps e Off does not skip any steps during computer startup e On starts the system more quickly Numlock Key Determines the functionality of the numeric keys on the right side of your keyboard On default e Off commands the right keypad keys to function as arrows e On commands the right keypad keys to function as numbers POST Hotkeys Determines whether the sign on screen displays a message stating the keystroke Setup amp Boot Menu sequence that is required to enter the Setup program or the Quickboot feature default e Setup amp Boot Menu displays both m
30. or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball 2 Wipe the ball with a clean lint free cloth 3 Blow carefully into the ball cage to dislodge dust and lint 4 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 5 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not
31. the drive securely installed 1 2 3 K NOTE If you are installing a new floppy drive rather than replacing a drive remove the drive panel insert where you want the drive to be installed insert the shoulder screws located in the back of the drive panel insert into the drive and then slide the drive back into place 4 Attach the power and data cables to the floppy drive 5 Connect the other end of the data cable to the connector labeled DSKT2 on the system board see System Board Components on page 67 and route the cable through the clip on the shroud Removing and Installing Parts 91 92 11 12 ower cable p A data cable If you are installing a new floppy drive rather than replacing a drive remove the drive panel inserts see Floppy Drive on page 89 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Replace the drive panel see Replacing the Drive Panel on page 82 Replace the computer cover see Replacing the Computer Cover on page 101 NOTICE To connect a network cable first plug the cable in to the network device and then plug it in to the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see System Setup on page 107 and select the appropriate
32. toll free 800 858 2020 Large Corporate Accounts East Government and toll free 800 858 2669 Education Large Corporate Accounts Queue Team toll free 800 858 2572 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 124 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 E mail support euro dell com dk da emaildell Country Code 45 Technical Support for XPS portable computers only 7010 0074 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Domi
33. 26257781 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 130 Appendix Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1 800 880 193 toll free 1 800 881 306 toll free 1800 881 386 toll free 1800 881 306 option 6 toll free 1 800 888 202 toll free 1 800 888 213 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro d
34. 72 and restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 53 4 If the problem persists contact Dell see Contacting Dell on page 120 e Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see Drives on page 83 e If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see System Setup on page 107 to make sure the boot sequence is correct for the devices installed on your computer If the problem persists contact Dell see Contacting Dell on page 120 None Troubleshooting Tools 49 Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide If you experience a problem with your computer perform the checks in Solving Problems on page 31 and run the Dell Diagnostics before you contact Dell for technical assistance
35. 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 to Appendix 121 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Austria Vienna Website support euro dell com International Access Code 900 E mail tech_support_central_europe dell com Country Code 43 Home Small Business Sales 0820 240 530 00 City Code 1 Home Small Business Fax 0820 240 530 49 Home Small Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Technical Support for XPS portable computers only 0820 240 530 81 Home Small Business Technical Support for all 0820 240 530 14 other Dell computers Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels Website support euro dell com International Access Code 00 E mail for French speaking Customers Country Code 32 support euro dell com be fr emaildell City Code 2 Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671
36. Appearance and Themes Under Pick a task click Change the screen resolution In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels Click the drop down menu under Color quality and then click Medium 16 bit Click OK Setting Up and Using Your Computer 17 Copying CDs and DVDs K NOTE Ensure that you observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive K NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window How to Copy a CD or DVD K NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media K NOTE Most commercial DVDs have copyright protection and cannot be cop
37. Country Code 34 Home and Small Business City Code 91 Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 134 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address A rea Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com se sv emaildell Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 0771 540 340 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support for XPS portable computers only Technical Support Home and Small Business for all other Dell products Technical Support Corporate Customer Care Home and Small Busines
38. Dell Dimension 5150 E510 Owner s Manual cover latch Service Tag dee CD or DVD eject button CD or DVD activity light FlexBay for optional floppy drive or Media Card Reader microphone o Ne headphone connector aa diagnostic lights _ A hard drive activity light power button power activity light USB 2 0 connectors 2 power connector sound connectors integrated 5 VGA video connector integrated network USB 2 0 connectors 5 adapter card slots for PCI Express x16 1 PCI 2 PCI Express x1 1 Model DCSM www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice O 2005 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension O
39. E channel two front panel connectors for headphones and microphone one 40 pin connector on PCI local bus two 7 pin connectors one USB 10 pin header for optional Media Card Reader 3 5 inch bay device one 33 pin connector one 5 pin connectors two 120 pin connectors one 36 pin connector one 164 pin connector Appendix 105 Controls and Lights Power button Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights Standby power light push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with the power supply inside the computer If the system cannot boot and there is a solid amber light this indicates a problem with the system board see Power Problems on page 40 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow blinking light four lights on the front panel see Diagnostic Lights on page 47 AUX_PWR on the system board Power DC power supply Wattage Heat dissipation Voltage see the safety instructions located in the Product Information Guide for important voltage
40. HE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 43 REINSTALL THE SOUND DRIVER See Manually Reinstalling Drivers on page 53 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 53 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see headphone connector on page 61 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems A CAUTION Before you be
41. K 3 4 5 114 Enter system setup see Entering System Setup on page 108 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu NOTE Write down your current boot sequence in case you want to restore it Press the up and down arrow keys to move through the list of devices Press the spacebar to enable or disable a device enabled devices have a checkmark Press plus or minus to move a selected device up or down the list Appendix Clearing Forgotten Passwords CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 59 pa 321 PSWD O O noia nniniasanonsann O FE FA O A 2 Locate the 3 pin password jumper PSWD on the system board see System Board Components on page 67 and attach the jumper plug to pins 2 and 3 to clear the password K NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 3 Close the computer cover see Replacing the Computer
42. NNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 106 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 53 Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the 40 Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 47 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation Solving Problems IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet e If the computer is plugged into a power strip ensure that the power s
43. activity light 5 FlexBay drive 6 microphone connector 7 headphone connector Use this latch to remove the cover See Removing the Computer Cover on page 65 Use the Service Tag to identify your computer when you access the Dell Support website or call technical support Press to eject a disk from the CD or DVD drive The drive light is on when the computer reads data from the CD or DVD drive Can contain an optional floppy drive or optional Media Card Reader For information on using the Media Card Reader see Using a Media Card Reader Optional on page 20 Use the microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card Use the headphone connector to attach headphones and most kinds of speakers Removing and Installing Parts 61 62 8 diagnostic lights 4 9 hard drive activity light 10 power button power light 11 USB 2 0 connectors 2 12 vents Removing and Installing Parts Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 47 The hard drive activity light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as a CD player is operating Press the power button to turn on the computer The ligh
44. ained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e Ifyou have a CD click Use the CD I got from an ISP Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not know which type of connection to select contact your ISP Click the appropriate option under How do you want to connect to the Internet and then click Next Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 33 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up and Using YourComputer 15 Playing CDs and DVDs NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer K NOTE Ensure that you foll
45. ard Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE Plug the network cable into the network adapter connector on the computer Do not plug the network 1 cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device Setting Up and Using YourComputer 23 network adapter network device connector i AG E network adapter connector on computer network cable Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 K NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Power Managemen
46. ard drive CD drive or DVD drive On enables the interface so that the device can be used Displays the Controller type ATA or SATA Port number the drive is using Drive ID number Capacity and whether the drive is controlled by the BIOS Identifies and defines the SATA controller settings for RAID You can set the SATA controller to RAID Autodetect ATA or RAID On Enables or disables the integrated NIC controller Settings are On Off or On w PXE When the On w PXE setting is active available only for setting up a future boot process the computer prompts you to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Enables or disables the onboard audio controller Enables or disables internal USB for FlexBay NOTE This USB option appears only if a FlexBay device is installed Specifies which video controller is primary when two video controllers are present on the computer Auto enables the add in video controller Onboard enables the integrated video controller Configures the system memory allocation reserved for the integrated video controller Settings are 1MB and 8MB Performance Hyper Threading On default SpeedStep On default HDD Acoustic Mode Security Ad
47. ble processor failure has OOOO secure Memory modules are detected OQ but a memory failure has occurred Plug the computer into a working electrical outlet and press the power button Also see Power Problems on page 40 Contact Dell see Contacting Dell on page 120 If you have two or more memory modules installed remove the modules reinstall one module see Installing Memory on page 69 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 69 If the problem persists contact Dell see Contacting Dell on page 120 Troubleshooting Tools 47 Light Pattern Problem Description Suggested Resolution 0090 00009 0000 0990 0900 A possible graphics card failure has occurred A possible floppy or hard drive failure has occurred A possible USB failure has occurred No memory modules are detected Memory modules are detected but a memory configuration or compatibility error exists 48 Troubleshooting Tools Ifthe computer has a graphics card remove the card reinstall it see PCI Express Cards on page 76 and then restart the computer e Ifthe problem still exists install a graphics card that you know works and restart the
48. computer e If the problem persists or the computer has integrated graphics contact Dell see Contacting Dell on page 120 Reseat all power and data cables and restart the computer Reinstall all USB devices check cable connections and then restart the computer e If you have two or more memory modules installed remove the modules reinstall one module see Installing Memory on page 69 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 69 If the problem persists contact Dell see Contacting Dell on page 120 Ensure that no special memory module memory connector placement requirements exist see DDR2 Memory Overview on page 68 Verify that the memory modules that you are installing are compatible with your computer see DDR2 Memory Overview on page 68 If the problem persists contact Dell see Contacting Dell on page 120 Light Pattern Problem Description Suggested Resolution 09090 has occurred Another failure has occurred 09005 The computer is in a normal A possible expansion card failure operating condition after POST 1 Determine if a conflict exists by removing a card not a graphics card see PCI Cards on page
49. d see Removing a PCI Express Card on page 79 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI card see Installing a PCI Card on page 73 Installing a PCI Express Card 1 Follow the procedures in Before You Begin on page 59 card retention rr ae door DD SS gt pr us A gt A PEA retention mechanism release tabs 2 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position see Installing a PCI Card on page 73 for an illustration of the card retention door 76 Removing and Installing Parts 3 4 If your computer includes a card retention mechanism to secure the x16 card in place from the top a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top Gently pull the securing tab
50. e terms and conditions of your limited warranty and any optional support ser vice contract purchased with the computer All Dell standard components included in a Custom Factory Integration CFI project are covered by the standard Dell lim ited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the computer s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product Appendix FCC Notices U S Only Most Dell computer systems are classified
51. ection follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides the following slots for PC and PCI Express cards e Two PCI card slots One PCI Express x16 card slot e One PCI Express xl card slot PCI Cards Your computer supports two PCI cards If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a PCI card see Removing a PCI Card on page 75 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card on page 76 72 Removing and Installing Parts Installing a PCI Card 1 Follow the procedures in Before You Begin on page 59 release tab lt card retention a See 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 3 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 4 Ifyou are replacing a card that is already in
52. ell com Technical Support for XPS portable computers only Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 Appendix 131 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Customer Care Australia and New Zealand apcustserv dell com Customer Care Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Business Government and Business Sales Fax toll free 0800 289 335 option 3 toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua Norway Lysaker International Access Code 00 General Support Website support euro dell com E mail support euro dell com no no emaildell 001 800 220 1006 Country Code 47 Technical Support for XPS portable computers o
53. ended that you do not remove PC Restore from your computer even to gain additional hard drive space If you remove PC Restore from the hard drive you cannot ever recall it and you will never be able to use PC Restore to return your computer s operating system to its original state To remove PC Restore 1 2 3 56 Log on to the computer as a local administrator In Windows Explorer go to c dell utilities DSR Double click the filename DSRIRRemv2 exe K NOTE If you do not log on as a local administrator a message appears stating that you must log on as administrator Click Quit and then log on as a local administrator K NOTE If the partition for PC Restore does not exist on your computer s hard drive a message appears stating that the partition was not found Click Quit there is no partition to delete Click OK to remove the PC Restore partition on the hard drive Click Yes when a confirmation message appears The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive Right click Local Disk C in Windows Explorer click Properties and verify that the additional disk space is available as indicated by the increased value for Free Space Click Finish to close the PC Restore Removal window Restart the computer Troubleshooting Tools Using the Operating System CD Before You Begin If you are considering reinstalling the Windows XP operatin
54. er Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support 1600338045 Sales Large Corporate Accounts Sales Home and Small Business and 1600448046 1600 33 8044 1600 33 8046 Appendix 127 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell co
55. er and devices to electrical outlets and then turn them on Remove the card s driver from the operating system Removing and Installing Parts 79 9 Ifyou removed a sound card a Enter system setup see System Setup on page 107 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the back panel of the computer 10 If you removed an add in network connector a Enter system setup see System Setup on page 107 select Integrated NIC and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer 11 Install any drivers required for the card as described in the card documentation Drive Panel A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing the Drive Panel 1 Follow the procedures in Before You Begin on page 59 sliding plate lever sliding plate 80 Removing and Installing Parts 2 Grasping the lever on the sliding plate pull the sliding plate to the right until it snaps into the open position K NOTE This sliding plate secures and releases the drive panel and helps to secure the drives 3 By pushing from the inside and pivoting the drive panel to t
56. er and to the Media Card Reader connector on the system board see System Board Components on page 67 Removing and Installing Parts 95 FlexBay USB cable Media Card Reader 8 Insert the Media Card Reader and slide it into place until it is fully seated 9 Route the FlexBay USB cable through the cable routing clip 10 Replace the computer cover see Replacing the Computer Cover on page 101 CD DVD Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 59 2 Remove the computer cover see Removing the Computer Cover on page 65 3 Remove the drive panel see Removing the Drive Panel on page 80 96 Removing and Installing Parts 4 Disconnect the power and data cables from the back of the drive power cable 2 Fz o 97 Removing and Installing Parts 5 Slide the drive latch release toward the bottom of the computer and without releasing the drive latch release slide the CD DVD drive out through the front of the computer drive latch release sliding plate Installing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 59 2 Ifyo
57. essages F2 Setup and F12 Boot Menu e Setup displays the setup message only F2 Setup e Boot Menu displays the Quickboot message only F12 Boot Menu e None displays no message Keyboard Errors When set to Report and an error is detected during POST the BIOS will display Report default the error message and prompt you to press lt F1 gt to continue or press lt F2 gt to enter System Setup When set to Do Not Report disabled and an error is detected during POST the BIOS will display the error message and continue booting the system Boot Sequence This feature allows you to change the boot sequence for devices Option Settings e Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer generates an error message Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer generates an error message CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer generates an error message USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB
58. f you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer Turn off your computer see Turning Off Your Computer on page 59 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network device Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Remove the computer cover see Removing the Computer Cover on page 65 NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Removing and Installing Parts Front View of the Computer 1 cover latch release 2 location of Service Tag 3 CD or DVD eject button 4 CD or DVD
59. g Forgotten Passwords 115 Clearing CMOS Settings 2 2 2 en 116 Cleaning Your Computer 116 Computer Keyboard and Monitor 116 MOUSE 422255 a a ee he 117 Floppy Drive 117 CDs and DVDS ooo os nd ld do de da dl ds healed 117 Dell Technical Support Policy U S Only 118 Definition of Dell Installed Software and Peripherals 118 Definition of Third Party Software and Peripherals 118 FCC Notices U S Only 119 Class Aomori at AG eS 119 Class By to 8 kB ee Ay hye 4 ap bee bee de A i 119 FCC Identification Information 0 120 Contacting Dell 120 1 A eh arte ae gid ahd S 139 Contents 7 8 Contents Finding Information K NOTE Additional documentation may be included with your computer depending on your country What Are You Looking For Find it Here e Warranty information Dell Product Information Guide e Safety instructions e Regulatory information Product Intermanon Gude e Ergonomics information End User License Agreement O e How to set up my computer Setup Diagram Pon i a i Y 4 e 5 ot te na Mae T EEE 3 Finding Information 9 What Are You Looking For Find it Here Service Tag and Express Service Code Microsoft Windows License Label Solutions Troubleshooting hints and tips article
60. g system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback see Using Windows XP Device Driver Rollback on page 52 If Device Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver see Using Microsoft Windows XP System Restore on page 54 NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows XP you need the following items Dell Operating System CD e Dell ResourceCD K NOTE The ResourceCD contains drivers that were installed during assembly of the computer Use the ResourceCD to load any required drivers Depending on the region from where you ordered your computer or whether you requested the CDs the Drivers and Utilities CD and Operating System CD may not ship with your system Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reins
61. gin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE See the monitor documentation for troubleshooting procedures If the screen is blank CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer e If you are using a graphics extension cable and removing the cable solves the problem the cable is detective e Swap the computer and monitor power cables to determine if the power cable is defective Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 47 44 Solving Problems If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer e
62. hat the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Installing Memory on page 69 e Reseat the memory modules see Installing Memory on page 69 to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 50 38 Solving Problems IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see Installing Memory on page 69 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Installing Memory on page 69 e Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Memory on page 103 e Run the Dell Diagnostic
63. have been installed Both methods require that you set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 30 before you begin Recovering From a Multiple Hard Drive Failure Using the Intel RAID Option ROM Utility K NOTE Although hard drives of any size may be combined to create a RAID configuration the drives should ideally ao oT Aa O N 10 11 be of equal size when using the Intel RAID Option ROM utility In a RAID level 1 configuration the size of the configuration will be equivalent to the smaller of the two drives used Set your computer to RAID enabled mode see Setting Your Computer to RAID Enabled Mode on page 30 Press lt Ctrl gt lt i gt when you are prompted to enter the Intel RAID Option ROM utility Use the up and down arrow keys to highlight Create RAID Volume and press lt Enter gt Enter a RAID volume name or accept the default and press lt Enter gt Select RAID1 Mirror and press lt Enter gt Select the desired capacity for the volume and press lt Enter gt The default value is the maximum available size Press lt Enter gt to create the volume Press lt y gt to confirm that you want to create the RAID volume Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen Use the up and down arrow keys to select Exit and press lt Enter gt Install the operating system using the supplied media
64. he amount of Installed Memory Memory Speed Memory Channel Mode and a description of the Memory Technology This option also displays a table that describes the memory size whether the memory module is ECC capable single or dual rank type and organization Displays the contents of each PCI slot Controls the system s internal calendar and clock Determines the order in which the system searches for boot devices during system startup NOTE If you insert a boot device and restart the computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Enables and disables the floppy drives and sets read permission for the internal floppy drive e Off disables all floppy drives e USB enables the USB floppy drive Internal enables the internal floppy drive e Read Only enables the internal drive controller and allows the internal floppy drive read only permission NOTE Operating systems with USB support will recognize USB floppy drives regardless of this setting Appendix 109 Drives 0 through 3 On default SATA Operation RAID Autodetect ATA default Onboard Devices Integrated NIC On default Integrated Audio Controller USB for Flexbay On default Video Primary Video Auto default Video Memory Size 8 MB default Appendix Enables or disables an ATA or SATA device such as h
65. he left you can release the drive panel from its side hinges 4 Set the drive panel aside in a secure location Removing the Drive Panel Insert X drive panel l on y e drive panel insert 1 Turn the drive panel sideways and find the tip of the drive panel insert tab that latches over a tab on the right side of the drive panel 2 Pull the inner tip of the drive panel insert tab away from the drive panel 3 Pivot the drive panel insert out and away from the drive panel 4 Set the drive panel insert aside in a secure location Removing and Installing Parts 81 Replacing the Drive Panel Insert drive panel insert tab center drive panel tab a IL ji drive panel insert 1 Slide the tab on the left side of the drive panel insert under the center drive panel tab 2 Rotate the drive panel insert into place and snap the drive panel insert tab over the corresponding tab on the drive panel Replacing the Drive Panel 1 Follow the procedures in Before You Begin on page 59 ds Q SY NS drive panel 82 Removing and Installing Parts 2 Align the drive panel tabs with the side door hinges 3 Rotate the drive panel toward the computer until it snaps into place on the front panel Drives Your computer supports a combination of these devices Up to two serial ATA hard drives e One FlexBay drive may contain an optional floppy drive or an optional Med
66. he procedures in Before You Begin on page 59 2 Connect the VGA connector on the monitor to the VGA blue connector on the back of the computer 3 Connect the DVI connector on the other monitor to the DVI white connector on the back of the computer 22 Setting Up and Using Your Computer Connecting a TV K NOTE You must purchase an S video cable available at most consumer electronics stores to connect a TV to 1 2 3 4 your computer It is not included with your computer Follow the procedures in Before You Begin on page 59 Connect one end of the S video cable to the optional TV OUT connector on the back of the computer Connect the other end of the S video cable to the S video input connector on your TV Connect the VGA or DVI monitor Changing the Display Settings 1 After you connect the monitor s or TV turn on the computer The Microsoft Windows desktop displays on the primary monitor Enable clone mode or extended desktop mode in the display settings In clone mode both monitors display the same image e In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics c
67. ia Card Reader e Up to two CD or DVD drives FlexBay for optional floppy drive or Media Card Reader hard drive s Connect CD DVD drives to the connector labeled IDE1 on the system board Serial ATA hard drives should be connected to the connectors labeled SATAO or SATA2 on the system board IDE Drive Addressing When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is the master or boot device drive 0 and the device attached to the middle connector on the interface cable is the slave device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Removing and Installing Parts 83 Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Keyed connectors ensure that the pin 1 wire in the cable indicated by the colored stripe along one edge of the IDE cable serial ATA cables do not use a colored stripe goes to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk sc
68. ied using Sonic DigitalMedia 1 Click the Start button point to All Programs Sonic DigitalMedia Projects and then click Copy 2 Under the Copy tab click Disc Copy 3 To copy the CD or DVD e If you have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click the Disc Copy button The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Setting Up and Using Your Computer Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized
69. iently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before You Begin on page 59 2 Disconnect the power and data cables from the drive NOTICE Use the pull tab to remove the data cable from your hard drive or from the system board Removing and Installing Parts 85 serial ATA data cable hard drive Installing a Hard Drive 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that it is configured for your computer K NOTE If your replacement hard drive does not have the hard drive bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive 86 Removing and Installing Parts 3 Gently slide the drive into place until you feel a click or feel the drive securely installed 4 Connect the power and hard drive cables to the drive serial ATA data cable Check all connectors to be certain that they are properly cabled and firmly seated Replace the computer cover see Replacing the Computer Cover on page 101 5 6 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer
70. ies System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled Click the Start button and click Control Panel Click Performance and Maintenance Click System Click the System Restore tab 0 Aa O N a Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTICE Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore Use PC Restore only if System Restore did not resolve your operating system problem K NOTE Dell PC Restore by Symantec is not available in all countries or on all computers Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process
71. il you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Using a Media Card Reader Optional Use the Media Card Reader to transfer data directly to your computer The Media Card Reader supports the following memory types e e e e xD Picture Card SmartMedia SMC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro For information on installing a Media Card Reader see Installing a Media Card Reader on page 95 20 Setting Up and Using Your Computer xD Picture Card and SmartMedia E CompactFlash Type and II CF 1 11 and MicroDrive Card NS Memory Stick MS MS Pro SecureDigital Card SD MultiMediaCard MMC To use the Media Card Reader 1 Check the media or card to determine the proper orientation for insertion 2 Slide the media or card into the appropriate slot until it is completely seated in the connector If you encounter resistance do not force the media or card Check the card orientation and try again Connecting Two Monitors A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide
72. ing properly or cause damage to the equipment Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 11 If you installed a sound card a Enter system setup see System Setup on page 107 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 12 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see System Setup on page 107 select Integrated NIC and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 13 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before You Begin on page 59 2 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position 3 If you are removing the ca
73. ing systems with USB support will recognize USB floppy drives regardless of this setting Off ll floppy drives are disabled USB USB floppy drives are enabled Internal The integrated floppy drive is enabled The integrated floppy drive is enabled and only allows reads Read Only The factory default setting is Internal Note If USB is selected ensure that the USB Controller field in the Onboard Devices group is set to On ENTER to modify this selection Up Down arrows to select a different field ESC key to exit this program keys to expand or collapse a group System Setup Options K NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Processor Info Memory Info PCI Info Date Time Boot Sequence Diskette drive default Drives Diskette Drive Internal default Displays the System name BIOS Version number BIOS Date Service Tag Express Service Code and Asset Tag NOTE The system name listed in the BIOS may not appear exactly as the name that appears on the computer or in the computer s documentation Displays the following information for the processor installed in the system Processor Type Processor Clock Speed Processor Bus Speed Processor Cache Size Processor ID number whether the processor is Hyperthreading Capable and if the processor has 64 bit Technology Displays t
74. ing the Dell Diagnostics see Dell Diagnostics on page 50 Battery Replacing the Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see System Setup on page 107 so that you can restore the correct settings in step 2 Follow the procedures in Before You Begin on page 59 3 Locate the battery socket see System Board Components on page 67 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry
75. ith a VGA Connector and One Monitor WithaDVIConnector Connecting a TV 2 8 ea a be eae a Changing the Display Settings 0 Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard a PowerManagement 2 20048 Standby Mode 2 0 00 0 0 000000000 HibernateMode 2 0 20000020008 Power Options Properties 0 Hyper Threading o Contents 3 About RAID Configurations 2 2 0202200020002 27 Determining If RAID Is Working 28 RAIDiLevel i ataa a oe Ee ate aoe A a 28 Troubleshooting RAID aaa 00 29 Recovering From a Multiple Hard Drive Failure Using the Intel RAID Option ROM Utility 2 o 29 Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager 29 Setting Your Computer to RAID Enabled Mode 30 2 Solving Problems Troubleshooting Tips 31 Battery Problems o 31 Drive Problems o o o 32 CD and DVD drive problems o 32 Harddriveproblems 0 2 022000 33 E Mail Modem and Internet Problems 2 2 2 33 ErrorMessages 0 0 2 0 00 eee eee ee 34 Media Card Reader Problems
76. ive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover K NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 91 Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 59 2 Remove the drive panel see Removing the Drive Panel on page 80 ower cable p ea data cable Removing and Installing Parts 89 90 Disconnect the power and data cables from the back of the floppy drive NOTE If you are installing a PCI Express x16 card this card may cover the floppy drive connectors Remove this card before connecting the floppy drive cables Slide the drive latch release toward the bottom of the computer and without releasing the drive latch release slide the floppy drive out through the front of the computer drive latch release sliding plate Removing and Installing Parts Installing a Floppy Drive K NOTE In the event the replacement or new floppy drive does not have the shoulder screws use the screws located within the drive panel insert amp Follow the procedures in Before You Begin on page 59 Remove the drive panel see Removing the Drive Panel on page 80 Gently slide the drive into place until you feel a click or feel
77. kers Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card Use the green line out connector available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card Use the pink and silver connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card Use the yellow connector to attach a speaker to a Low Frequency Effects LFE audio channel Removing and Installing Parts 9 VGA video connector If your monitor has a VGA connector plug it into the VGA connector on the computer 10 USB 2 0 connectors 5 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras Removing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide gt CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover 1 Follow the procedures in Before You Begin on page 59
78. l force to each end of the module 70 Removing and Installing Parts 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module y ME 6 Replace the computer cover NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 Right click the My Computer icon and click Properties 9 Click the General tab 10 To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 59 Press out the securing clip at each end of the memory module connector Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Removing and Installing Parts 71 Cards A CAUTION Before you begin any of the procedures in this s
79. lick the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Setting Up and Using YourComputer 25 26 Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings for starting standby mode or hibernate mode turning off the monitor and turning off the hard drive The Power schemes drop down menu displays the following schemes e Always On default If you want to use your computer with no power conservation e Home Office Desk If you use your computer as a home or office computer and you require minimal power conservation e Presentation If you want your computer to run without interruption using no power conservation e Minimal Power Management If you want your computer to run with minimal power conservation e Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System sta
80. ll com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7222 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Greece International Access Code 00 Website support euro dell com E mail support euro dell com gr en emaildell Country Code 30 Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Technical Support E mail apsupport dell com Country Code 852 Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell 2969 3191 Precision Technical Support PowerApp PowerEdge 2969 3196 PowerConnect and PowerVault Custom
81. lp and Support Center 11 restore to previous state 53 54 tips 31 TV connect to computer 21 23 U USB booting to devices 114 connectors 62 V vents 62 front panel 62 volume adjusting 43 warranty information 9 Windows XP Device Driver Rollback 52 Files and Settings Transfer Wizard 27 Hardware Troubleshooter 53 Help and Support Center 11 Hyper Threading 27 Network Setup Wizard 24 Program Compatibility Wizard 37 reinstalling 54 scanner 43 System Restore 53 54 wizards Files and Settings Transfer Wizard 27 Network Setup Wizard 24 Program Compatibility Wizard 37
82. m E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica 128 Appendix General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and
83. medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 E mail krsupport dell com Technical Support Technical Support Dimension PDA Electronics and Accessories Sales Fax Switchboard toll free 080 200 3800 toll free 080 200 3801 toll free 080 200 3600 2194 6202 2194 6000 Appendix 129 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Country Code 352 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com Technical Support Home Small Business Sales 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 342 08 08 075 32 0 2 713 15 96 Corporate Sales
84. ment connection of a secondary hard drive and will automatically restore the RAID configuration the next time the operating system loads RAID Level 1 RAID level 1 uses a data redundancy storage technique known as mirroring When data is written to the primary drive the data is automatically copied or mirrored to the secondary drive hard drives configured for RAID level 1 file 1 copy of file 1 file 2 copy of file 2 file 3 copy of file 3 file 4 copy of file 4 file 5 copy of file 5 file 6 copy of file 6 hard drive 1 hard drive 2 If a drive failure occurs subsequent read and write operations are directed to the surviving drive A replacement drive can then be rebuilt using the data from the surviving drive K NOTE Because data is duplicated on both drives the maximum amount of data storage available is limited to that of the smallest drive For example two 120 GB RAID level 1 drives collectively have a maximum of 120 GB on which to store data 28 Setting Up and Using Your Computer Troubleshooting RAID You can use one of two methods to troubleshoot RAID hard drive volumes One method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive The second method uses the Intel Matrix Storage Manager or Intel Matrix Storage Console and is performed after the operating system and the Intel Matrix Storage Console
85. min Password Not Set default System Password Not Set default Password Changes Unlocked default Execute Disable On default Determines whether the physical processor appears as one or two logical processors The performance of some applications improve with additional logical processors installed Allows the BIOS to modify the processor fan and speed based on processor temperature readings NOTE SpeedStep is not supported by all processors therefore this option will appear only when a supported processor is installed Bypass Your computer does not test or change the current acoustics mode setting Quiet The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode will cause the drive heads to move faster causing the hard drive to be noisier However some drives may not see an increase in data transfer rates NOTE Changing the acoustics setting does not alter your hard drive image Displays the current status of your System Setup program s password security feature and allows you to verify and assign a new admin password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Determines the interaction between the System password and the
86. mory configurations are A pair of matched memory modules installed in DIMM connectors 1 and 2 or A pair of matched memory modules installed in DIMM connectors and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do not install ECC or buffered memory modules Only unbuffered non ECC memory is supported e If you install mixed pairs of DDR2 400 MHz PC2 3200 and DDR2 533 MHz PC2 4300 memory the modules function at the slowest speed installed e Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in the other connectors Removing and Installing Parts Channel A matched pair of memory modules in connectors DIMM_1 and DIMM_2 white securing clips Channel B matched pair of memory modules in connectors DIMM_3 and DIMM_4 black securing clips K NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4 Addressing Memory With 4 GB Configurations Your com
87. nd Home Office Technical Support for all other Dell products Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 877 459 7298 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 DellNet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 456 3355 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 695 8133 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLT TY 1 877 335 5889 USS Virgin Islands General Sup
88. nd Using Your Computer Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see System Setup on page 107 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com About RAID Configurations This section provides an overview of the RAID configuration that you might have selected when you purchased your computer Of the several
89. nd by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme NOTICE If you set the hard drive hard disk to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive Advanced Tab The Advanced tab allows you to e Place the power options icon gen in the Windows taskbar for quick access Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode e Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down menu and click OK Hibernate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings you defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click the Start button and click Help and Support 2 Inthe Help and Support window click Performance and maintenance 3 In the Performance and maintenance window click Conserving power on your computer Setting Up a
90. ng system However using the Operating System CD also deletes all data on the hard drive Use the CD only if System Restore did not resolve your operating system problem Troubleshooting Tools 53 Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access the Windows Help and Support Center see Windows Help and Support Center on page 11 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them K NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click the task for System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see Using Windows XP Device Driver Rollback on page 52 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an
91. nican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail support euro dell com fi fi emaildell Technical Support Customer Care Fax Switchboard 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00 Appendix 125 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com f1 ft emaildell Home and Small Business Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 0155947100 01559471 00 01559471 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 126 Appendix Website support euro de
92. nism ensure that e The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 11 Snap the card retention mechanism into place securing the x16 PCI card card retention ae door gt eee SY card retention mechanism release tabs 2 78 Removing and Installing Parts 13 14 15 NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on If you installed a sound card a Enter system setup see System Setup on page 107 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see System Setup on page 107 select Integrated NIC and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the netw
93. nly 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 5795 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 132 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Portugal Website support euro dell com International Access Code 00 Country Code 351 E mail support euro dell com pt en emaildell Technical Support Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Website support ap dell com Technical Support Dimension Ins
94. nnectors for any installed PCI and PCI Express cards Removing and Installing Parts 63 64 1 link integrity light 2 network adapter connector 3 network activity light 4 surround connector 5 line in connector 6 line out connector 7 micro phone side surround connector 8 center subwoofer connector Green A good connection exists between a 10 Mbps network and the computer e Orange A good connection exists between a 100 Mbps network and the computer e Off The computer is not detecting a physical connection to the network To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state Use the black surround connector to attach multichannel capable spea
95. no longer responding 4 Click End Task A program crashes repeatedly K NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Solving Problems 37 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify t
96. nsure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality Solving Problems 45 46 Solving Problems Troubleshooting Tools Diagnostic Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the front panel see Back View of the Computer on page 63 When the computer starts normally the lights flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution The computer is in a normal off OO condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the computer successfully boots to the operating system A possi
97. of 10 100 communication 800 or 1066 MHz data rate Video Type Integrated Intel Graphics Media Accelerator 950 GMA950 Audio Type Sigmatel STAC9220 Expansion Bus Bus type Bus speed PCI connectors connector size connector data width maximum PCI Express connector connector size connector data width maximum PCI Express connector connector size connector data width maximum Appendix PCI 2 3 PCI Express xl and x16 PCI 33 MHz PCI Express x1 slot bidirectional speed 500 MB s x16 slot bidirectional speed 8 GB s two 120 pins 32 bits one xl 36 pins 1 PCI Express lane one x16 164 pins 16 PCI Express lanes Drives Externally accessible Available devices Internally accessible one 3 5 inch drive bay FlexBay two 5 25 inch drive bays Serial ATA drives 2 floppy drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive DVD and CD RW combo drive and Media Card Reader two bays for 1 inch high serial ATA hard drives Connectors External connectors Video Network adapter USB Audio System board connectors Primary IDE drive Serial ATA FlexBay Drive Floppy drive Fan PCI 2 3 PCI Express x1 PCI Express x16 15 hole connector RJ 45 connector two front panel and five back panel USB 2 0 compliant connectors five connectors for line in line out microphone side surround surround and center subwoofer connector LF
98. ogical drive after all other physical drives in the system If the next logical drive after the physical drives is mapped to a network drive Windows XP does not automatically assign a drive letter to the Media Card Reader To manually assign a drive for the Media Card Reader 1 Right click My Computer and select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE The Media Card Reader appears as a mapped drive only when it is connected Each of the four Media Card Reader slots are mapped to a drive even if no media is installed If you attempt to access the Media Card Reader when no media is inserted you are prompted to insert media Solving Problems 35 36 FLEXBAY DEVICE IS DISABLED There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed If the FlexBay device is physically installed but it is not running check to see if it is enabled in the BIOS setup Keyboard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer e Shut down the compute
99. oppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 116 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 53 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 50 CD and DVD drive problems K NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 43 32 Solving Problems Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrup
100. or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s e fan error message occurs in a program see the program s documentation Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see Replacing the Battery on page 100 If the battery still does not work properly contact Dell see Contacting Dell on page 120 Solving Problems 31 Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the fl
101. ork cable to the integrated connector on the back panel Install any drivers required for the card as described in the card documentation Removing a PCI Express Card 1 2 Follow the procedures in Before You Begin on page 59 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is captive it will remain in the open position see Installing a PCI Card on page 73 for an illustration of the card retention door If your computer includes a card retention mechanism to secure the x16 card in place from the top a Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place b Set the retention mechanism aside in a secure location If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see Contacting Dell on page 120 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Reseat the card retention mechanism in the tabs and pivot downward to snap it into place Close the card retention door to snap it into place securing the card s NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Replace the computer cover reconnect the comput
102. ou turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Removing and Installing Parts 59 60 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A 0 0 0 CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs i
103. ouse 39 network 40 power 40 power light conditions 40 printer 41 program crashes 37 program stops responding 37 programs and Windows compatibility 37 restore to previous state 53 54 scanner 42 screen is blank 44 screen is hard to read 45 software 37 38 sound and speakers 43 technical support policy 118 troubleshooting tips 31 volume adjusting 43 Product Information Guide 9 Program Compatibility Wizard 37 Index 141 regulatory information 9 reinstalling Windows XP 54 S safety instructions 9 SATA See serial ATA scanner problems 42 serial ATA 85 Service Tag 10 61 settings system setup 107 Setup Diagram 9 software Hyper Threading 27 problems 37 38 sound problems 43 volume 43 speaker problems 43 volume 43 specifications audio 104 computer information 104 connectors 105 controls and lights 106 drives 105 environmental 107 expansion bus 104 memory 103 142 Index specifications continued physical 106 power 106 processor 103 technical 103 video 104 standby mode 25 support contacting Dell 120 policy 118 support website 10 system board 67 System Restore 53 54 system setup about 107 entering 108 options 109 screens 108 T technical support policy 118 transferring information to a new computer 27 troubleshooting Dell Diagnostics 50 diagnostic lights 7 Hardware Troubleshooter 53 He
104. out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver 100 Removing and Installing Parts 5 Insert the new battery into the socket with the side labeled facing up and snap the battery into place battery positive side lt se battery release MES yg 6 Replace the computer cover see Replacing the Computer Cover on page 101 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 Enter system setup see System Setup on page 107 and restore the settings you recorded in step 1 9 Properly dispose of the old battery See the Product Information Guide for battery disposal information Replacing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the computer 3 Align the bottom of the cover with the tabs located along the bottom edge of the computer Removing and Installing Parts 101 4 Using the tabs as leverage
105. ow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track 16 Setting Up and Using Your Computer A DVD player includes the following basic buttons pizpop 1 4 p lv pu da Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs click Help on the CD or DVD player if available Adjusting the Volume 1 NOTE When the speakers are muted you do not hear the CD or DVD playing Click the Start button point to All Programs Accessories gt Entertainment and then click Volume Control In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 2 3 4 al Click the Start button and click Control Panel Under Pick a category click
106. piron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 toll free 1 800 394 7430 option 6 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 Appendix 133 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care 011 709 7713 011 709 7710 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Customer Technical Support Customer Service 604 633 4810 Countries and Sales Penang Malaysia Spain Madrid Website support euro dell com International Access Code 00 E mail support euro dell com es es emaildell
107. port 1 877 673 3355 Venezuela General Support 8001 3605 Appendix 137 138 Appendix Index A audio See sound battery problems 31 replacing 100 BIOS 107 boot sequence about 113 changing 114 option settings 113 booting to a USB device 114 c cards installing PCI 73 installing PCI Express 76 PCI 72 PCI Express 76 removing PCI 75 removing PCI Express 79 slots 72 types supported 72 CD DVD drive activity light 61 eject button 61 installing 98 problems 32 removing 96 CD RW drive problems 33 CDs 18 playing 16 Check Disk 33 CMOS settings clearing 116 computer components inside 66 crashes 36 37 inside view 66 restore to previous state 53 54 stops responding 36 37 connectors headphone 61 microphone 61 USB 62 copying CDs general information 18 helpful tips 20 how to 18 copying DVDs general information 18 helpful tips 20 how to 18 cover removing 65 replacing 101 Dell contacting 120 Dell Diagnostics 50 support policy 118 support site 10 diagnostic lights 47 diagnostics Dell 50 lights 47 62 documentation End User License Agreement 9 ergonomics 9 Finding Information 9 online 10 Product Information Guide 9 regulatory 9 safety 9 Setup Diagram 9 warranty 9 drive panel 62 80 removing 80 replacing 82 drive panel insert removing 81 replacing 82 drivers about 51 identifying 52 Inde
108. power strips connected to the same electrical outlet Printer Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 41 CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see Setting Up a Printer on page 13 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab Ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE If you need technical
109. ptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation EMC is the registered trademark of EMC Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCSM September 2006 P N WD846 Rev A02 Contents Finding Information 2020 0 0 0 000 0000834 Setting Up and Using Your Computer Setting Up a Printer o Printer Cable oe 2a a a ee Ue ie Connecting a Printer 2 2 00 Connecting to the Internet Setting Up Your Internet Connection Playing CDs and DVDS o Adjusting the Volume e Adjusting the Picture a Copying CDs and DVDS HowtoCopyaCDorDVD 0 Using Blank CDs and DVDs 0 Helptul IPSs eci etii a a o a Sant ey a a Using a Media Card Reader Optional ConnectingTwoMonitors 2 2 2 2 2 2 2 2 2 0 Connecting Two Monitors With VGA Connectors Connecting One Monitor W
110. puter and without releasing the drive latch release slide the Media Card Reader out through the front of the computer 7 Replace the drive panel see Replacing the Drive Panel on page 82 8 Replace the computer cover see Replacing the Computer Cover on page 101 94 Removing and Installing Parts Installing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 59 Media Card Reader a screws 4 Lay the computer on its side so that the system board is on the bottom of the inside of the computer ec Remove the computer cover see Removing the Computer Cover on page 65 Remove the drive panel see Removing the Drive Panel on page 80 a Ff 0 N Remove the Media Card Reader and bracket from its packaging and ensure that all of the screws are included 6 Gently slide the drive into place until you feel a click or feel the drive securely installed Ensure that the Media Card Reader is installed before the FlexBay cable is connected 7 Connect the FlexBay USB cable to the back of the Media Card Read
111. puter supports a maximum of 4 GB of memory when you use four 1 GB DIMMs Current operating systems such as Microsoft Windows XP can only use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 59 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Removing and Installing Parts 69 3 Press out the securing clip at each end of the memory module connector i gt i 1 memory connector closest to processor securing clips 2 a lt connector 4 Align the notch on the bottom of the module with the crossbar in the connector notch memory module cutouts CA a N crossbar NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equa
112. r see Turning Off Your Computer on page 59 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 53 Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 47 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET Solving Problems The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is
113. r computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 onwrow Aa WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver 52 Troubleshooting Tools Manually Reinstalling Drivers 1 oo N OO oO FSF WwW DN h After copying the required driver files to your hard drive click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously extracted the driver files When the name of the approp
114. r to the computer Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a Printer K NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way Setting Up and Using YourComputer 13 USB connector on computer XK USB printer cable USB connector mX printer N Connecting to the Internet K NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet
115. rd permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see Contacting Dell on page 120 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Close the card retention door by snapping it into place to secure the card s NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card s driver from the operating system Removing and Installing Parts 75 7 Ifyou removed a sound card a Enter system setup see System Setup on page 107 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the back panel of the computer 8 If you removed an add in network connector a Enter system setup see System Setup on page 107 select Integrated NIC and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a car
116. reened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Serial ATA Connector interface cable a SA interface ae Power Cable Connector To connect a drive using the power cable locate the power input connector on the system board FA Pm CEI connector ble power ca 84 Removing and Installing Parts Connecting and Disconnecting Drive Cables When removing an IDE drive data cable grasp the colored pull tab and pull until the connector detaches When connecting and disconnecting a serial ATA data cable disconnect the cable using the pull tab Like IDE connectors the serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will suffic
117. riate driver appears click Next Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 2 3 4 Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Use PC Restore only if System Restore did not resolve your operating system problem If you received an Operating System CD with your computer you can use it to restore your operati
118. rinter mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system Connect or install a new device Troubleshooting Tools 51 Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 2 3 4 5 6 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver Reinstalling Drivers NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources you
119. ription and follow the instructions on the screen If you cannot resolve the error condition contact Dell see Contacting Dell on page 120 K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 50 Troubleshooting Tools 3 Ifyou run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a p
120. rotate the cover downward and press down to close it j C cover back of computer bottom hinges 5 Ensure that the cover is seated correctly before moving it to the upright position NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 6 Connect your computer and devices to electrical outlets and turn them on 102 Removing and Installing Parts Appendix Specifications Processor Processor type Level 1 L1 cache Level 2 L2 cache Memory Intel Pentium 4 5XXX and 6XXX processors with Hyper Threading technology NOTE Not all Pentium 4 processors support Hyper Threading technology 16 KB 1 MB for Pentium 5XXX processors 2 MB for Pentium 6XXX processors depending on your computer configuration pipelined burst eight way set associative write back SRAM Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address 400 MHz and 533 MHz DDR2 unbuffered SDRAM four 256 MB 512 MB or 1 GB non ECC 256 MB 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 69 to verify the amount of memory available to the operating system F0000h Appendix 103 Computer Information Chipset RAID Support DMA channels Interrupt levels BIOS chip NVRAM NIC System clock Intel 945G Express RAID 1 Mirroring eight 24 4 Mb Integrated network interface capable
121. s Customer Care Corporate Fax Switchboard 0848 33 88 57 084 084 084 084 022 022 4811 411 4 822 844 8 802 202 t8 821 721 799 01 90 799 01 01 Taiwan International Access Code 002 Country Code 886 Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Transaction Sales Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 0080 1 60 1250 option 5 toll free 00801 65 1228 toll free 00801 651 227 Appendix 135 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Corporate Sales Transaction Sales toll free 1800 0060 07 toll free 1800 0600 09 toll free 1800 006 007 option 7 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell In
122. s from technicians and online courses frequently asked questions Community Online discussion with other Dell customers as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates 10 Finding Information Service Tag and Microsoft Windows License These labels are located on your computer DELL COM Use the Service Tag to identify your computer when you use support dell comorontact technical support Enter the Express Service Code to direct your call when contacting technical support The Express Service Code is not available in all countries Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website Upgrades Upgrade information for components such at premier support dell com What Are You Looking For Find it Here e Desktop System Software DSS If you reinstall the To download Desktop System Software operating system for your computer you
123. s see Dell Diagnostics on page 50 Mouse Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CLEAN THE MOUSE See Mouse on page 117 for instructions on cleaning the mouse pag 8 CHECK THE MOUSE CABLE 1 Remove mouse extension cables if used and connect the mouse directly to the computer 2 Reconnect the mouse cable as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer 4 Start the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See Reinstalling Drivers on page 52 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 53 Solving Problems 39 Network Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide CHECK THE NETWORK CABLE CO
124. setting 305 W 1041 BTU hr NOTE Heat dissipation is calculated based upon the power supply rating 90 to 135 V and 180 to 265 V at 50 60 Hz information Backup battery 3 V CR2032 lithium coin cell Physical Height 41 1 cm 16 2 inches Width 18 8 cm 7 4 inches Depth 45 7 cm 18 0 inches Weight 14 3 kg 31 4 Ib 106 Appendix Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity Maximum vibration Operating Storage Maximum shock 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 G at 3 to 200 Hz at 1 octave min Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft System Setup Overview Use system setup as follows e To change the system configuration information after you add change or remove any hardware in your computer e To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommended that you write down the system setup screen information for future reference
125. should also 1 Go to support dell com and click Downloads reinstall the DSS utility DSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer The software automatically detects your computer and 5 Under Select a Device scroll to System and 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit operating system and installs the updates appropriate Configuration Utilities and click Dell Desktop System for your configuration Software e How to use Windows XP Windows Help and Support Center e How to work with programs and files 1 Click the Start button and click Help and Support e How to personalize my desktop 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information 11 12 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printe
126. stalled in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards Removing and Installing Parts 73 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot b acket within slot K A 4 a bracket caught outside of slot not fully seated at fully seated card d Q alignment guide alignment bar 7 Before you close the card retention door ensure that e The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide E release tah lt gt f Za A SL A card retention door J DE 74 Removing and Installing Parts 10 Close the card retention door by snapping it into place to secure the card s NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from clos
127. t The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode K NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows 24 Setting Up and Using Your Computer Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time out When the computer exits from standby mode it returns to the operating state it was in before it entered standby mode To set standby mode to automatically activate after a defined period of inactivity 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click the Start button click Turn Off Computer and then click Stand by To exit from standby mode press a key on the keyboard or move the mouse NOTICE If your compu
128. t in the center of this button indicates power state See Specifications on page 103 for more information NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see System Setup Options on page 109 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards For adequate cooling do not block any of the vents NOTICE Ensure that there is a minimum of two inches of space between all vents and any object near these vents NOTICE Keep the vent area clean and dust free to ensure that the computer is adequately ventilated Use only a dry cloth to clean the vent area to avoid water damage to the computer Back View of the Computer MONO Bee BEER Bee HERRERA BRR MAMA BR EERE Be MONO Bee BREE Be EERE BR HERR Bee BEER Bee emm Q ez ome Ocoee lr aa 1 voltage selection switch See the safety instructions in the Product Information Guide for more information 2 power connector Insert the power cable 3 back panel connectors Plug USB audio and other devices into the appropriate connector 4 card slots Access co
129. tall Windows XP unless a Dell technical support representative instructs you to do so Save and close any open files and exit any open programs Insert the Operating System CD Click Exit if the Install Windows XP message appears Restart the computer A WS N Press lt F12 gt immediately after the DELL logo appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again 5 Follow the instructions on the screen to complete the installation Troubleshooting Tools 57 58 Troubleshooting Tools Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer on page 59 and Before Working Inside Your Computer on page 60 e You have read the safety information in your Dell Product Information Guide e Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before y
130. ted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc Search for the keyword standby in Windows Help Hard drive problems RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide K NOTE Connect the modem to an analog telephone jack only The modem does not operate while itis connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark Solving Problems 33 CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you feel a click when you insert the telephone line connector into the modem
131. ter loses power while in standby mode it may lose data Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in before it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation because the keyboard and the mouse do not function when the computer is in hibernate mode Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropriately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 C
132. ternational Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support for XPS portable computers only Technical Support direct and general for all other products Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 366 4180 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay 136 Appendix General Support toll free 000 413 598 2521 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Technical Support Dell TV Printers and Projectors for Relationship customers Consumer Home a
133. the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames 34 Solving Problems A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter N1S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see Contacting Dell on page 120 Media Card Reader Problems No DRIVE LETTER IS ASSIGNED When Microsoft Windows XP detects the Media Card Reader the device is automatically assigned a drive letter as the next l
134. trip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see System Board Components on page 67 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed e Ensure that the 12 volt power connector 12V is securely connected to the system board see System Board Components on page 67 e Remove and then reinstall the memory modules see Installing Memory on page 69 e Remove and then reinstall any cards see Cards on page 72 Remove and then reinstall the graphics card if applicable see Installing a PCI Express Card on page 76 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist e Ensure that the voltage selection switch is set to match the AC power at your location if applicable Ensure that the processor power cable is securely connected to the system board see System Board Components on page 67 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices on a power strip e Multiple
135. try Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 120 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care Tech Support Tech Support Services Sales toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail Customer Care Australia and New Zealand apcustserv dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care after sales Technical Support portables and desktops Technical Support servers and workstations Corporate Sales Transaction Sales Fax 1 300 655 533 free 1 800 633 559 toll free 1 800 060 889 toll free 1 333 55 option 3 toll free 1 300 655 533 toll free 1 800 733 314 toll free 1
136. u are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts see Removing the Drive Panel Insert on page 81 3 Gently slide the drive into place until you feel a click or feel the drive securely installed K NOTE If you are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts and slide the drive into place Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 98 Removing and Installing Parts C PS le CD DVD drive f y ee screws 4 0 4 Connect the power and data cables to the drive power cable ed data cable Removing and Installing Parts 99 5 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 6 Replace the computer cover see Replacing the Computer Cover on page 101 7 Replace the drive panel see Replacing the Drive Panel on page 82 NOTICE To connect a network cable first plug the cable in to the network device and then plug it in to the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see System Setup on page 107 and select the appropriate Drive option 10 Verify that your computer works correctly by runn
137. vers 2 ee 52 Reinstalling Drivers 2 2 ee 52 Resolving Software and Hardware Incompatibilities 53 Restoring Your Operating System 2 2 2 2 22 53 Using Microsoft Windows XP System Restore 54 Using Dell PC Restore by Symantec 55 Using the Operating System CD 57 Removing and Installing Parts Before You Begin o 59 Recommended Tools 0 e 59 Turning Off Your Computer a 59 Before Working Inside YourComputer 60 Front View ofthe Computer 61 Back View ofthe Computer 0 63 Removing the Computer Cover o 65 Inside View of Your Computer o 66 Contents 5 6 MEMO e Se ye ee eh ee Dg Bi ge e 68 DDR2 Memory Overview 2 200 4 68 Addressing Memory With 4 GB Configurations 2 2 2 2 2 69 Installing Memory 2 20 00220004 69 Removing Memory 0 0000 ee eee 71 Cards cs o Sa Ree he ee he en le sD Bw eee 72 PGI Cardi te ede ate Ged ee el ea a 72 PCI Express Cards 2 2 2 2 a 76 Drive Panels occai eaat a A USA See a a 80 Removing the Drive Panel 2 2 2 04 80 Removing the Drive PanelInsert 81 Replacing the Drive Panellnsert 82 Replacing the Drive Panel 0
138. wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs Appendix 117 118 Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration 1 Repair services are provided pursuant to th
139. x 139 drives 83 hard drive 85 installing CD DVD 98 installing floppy 91 installing hard drive 86 problems 32 removing CD DVD 96 removing floppy 89 removing hard drive 85 second hard drive 88 serial ATA 85 DVD drive problems 32 DVDs 18 playing 16 E e mail problems 33 End User License Agreement 9 ergonomics information 9 error messages diagnostic lights 7 troubleshooting 34 F Files and Settings Transfer Wizard 27 Finding Information 9 Flex Bay drive Media Card Reader 61 140 Index floppy drive installing 91 removing 89 hard drive activity light 62 installing 86 installing second 88 problems 33 removing 85 hardware Dell Diagnostics 50 Hardware Troubleshooter 53 headphone connector 61 Help and Support Center 11 help file Windows Help and Support Center 11 hibernate mode 25 26 Hyper Threading 27 installing parts before you begin 59 recommended tools 59 turning off your computer 59 Internet connection about 14 connection options 14 connection setting up 15 problems 33 K keyboard problems 36 L labels Microsoft Windows 10 Service Tag 10 61 latch release cover 61 lights back of computer 47 diagnostic 47 62 hard drive activity 62 Media Card Reader installing 93 95 problems 35 removing 93 using 20 memory 4 GB configurations 69 DDR2 overview 68 installation guidelines 68 installing

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