ServSwitch ACU1049A Specifications
Contents
1. 5 Connect the 9V power supply to power the unit Only use the power supply originally supplied with this equipment or a manufacturer approved replacement INSTALLATION ACURA001A ACURA002A ACU2022A ACU2028A ACU2222A only Connect to speakers and Connect to serial device such as microphone a touch screen f LINE LEVEL AUDIO E SERIAL OUT IN MIC S USER CO EJES gt POWER Connect to second monitor Connect to Connect PS 2 Primary monitor keyboard and mouse ACURO002A ACURAO002A All Remote units ACU2201A ACU2222A only Figure 2 Remote Unit rear view INTERCONNECT 1 carries INTERCONNECT 2 carries secondary video primary video and data signals signals BLACKBOX 724 746 5500 ServSwitch BRAND INTERCONNECT CATx KVM So T EET Extender nm Status Yellow LED Green LED OFF No data transfer with Local Remote Unit not powered unit ON Remote Unit in Command Remote Unit powered but no Mode video found FLASHING Data transfer with Local unit Remote Unit powered amp video sync found Yellow LED active on primary INTERCONNECT socket Channel 1 only Figure 3 Remote Unit front view SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 3 4 Local Unit Installation To install a Local unit 1 a It is recommended that the PC and other devices are switched off before connection Using the supplied CPU KVM cable s connect the keyboard monitor s a2. lt Left Arrow gt Use the Quick Skew feature to determine which color requires delaying or to quickly set the delay on a color back to zero Applying Quick Skew to a color toggles its delay between zero and 19nS a typically required value Quick Skew Command Key Sequence Toggle RED Delay lt Left Control gt lt R gt Toggle GREEN Delay lt Left Control gt lt G gt Toggle BLUE Delay lt Left Control gt lt B gt o FH SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Slower Red In this illustration Blue is the slowest signal To optimize the Green image Red and Green need to be delayed until they align with Blue Blue Faster Figure 12 Illustration of skew and appearance on test card Some Cat5e Cat6 cables require a large green delay Video quality can be often be vastly improved by using standard crossover patch cables at both ends of the link rather than straight patch cables For details see Appendix D Advanced Cabling Issues Skew page 55 Sometimes the optimum skew adjustment will actually be one step out from that suggested by the test card due to the way some monitors sample the signal The maximum amount of skew correction available is 42nS This is more than adequate for the vast majority of cables However it may not be enough if you are using a particularly long run of a cable which exhibits severe delay skew 7 Ifyou are using one or more flat panel monitors in the Remote c
3. In addition all configuration settings may be saved adjusted and restored This could be useful in large system roll outs where similar length cables are used by avoiding the need to fully set up each Remote unit individually To operate the configuration port you need e A laptop or PC close to the Remote unit running Windows 98 or above The Remote unit only has to be powered and does not need to be connected to the Local unit e An upgrade cable connected between the mouse port and the laptop or PC s serial port Part No ACUFLH e A small software utility called ConfigXt e The firmware upgrade file The application detailed instructions and firmware upgrades may be downloaded online Please consult Technical Support for details on how to do this O Local units are not currently flash upgradeable Connect the upgrade cable Part No ACUFLH to the Remote unit s mouse port as shown in Figure 19 Follow the instructions supplied with the application Mouse connection optional Connect to Mouse port on P n Remote unit J Connect to laptop PC serial port Figure 19 Upgrade Cable Part No ACUFLH E APPENDIX D ADVANCED CABLING ISSUES SKEW Appendix D Advanced Cabling Issues Skew The suggestions made in this Appendix should only be investigated if you cannot obtain satisfactory image quality after configuring the Remote unit as described in Section 4 The techniques described h
4. 4 3 Command Mode 30 4 4 Adjusting Video 31 4 5 Other Remote Configuration amp Operation Options 36 5 Local Unit Operation 39 5 1 Overview 39 5 2 Dual Access Systems 40 6 Troubleshooting 42 6 1 Video 42 6 2 Keyboard amp Mouse 44 6 3 Audio 45 6 4 Serial 45 6 5 General Questions 46 Se CONTENTS Appendix A Example Applications 47 Appendix B Rack Mount Options 52 Appendix C Remote Unit Flash Upgrading amp External Configuration 54 Appendix D Advanced Cabling Issues Skew 55 Appendix E Audio Serial Ports 58 Appendix F Calling Black Box 60 Appendix G Specifications 61 SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 1 Quick Setup This section briefly describes how to install your KVM extender system and optimize the video signals Unless you are an experienced user we recommend that you follow the full procedures described in the rest of this manual Refer to the command summary on the next page when following this procedure Any Problems See Installation and Troubleshooting sections Install system Connect Remote unit to KVM and audio serial devices if present Connect Local unit or Extender hub to CPU Connect Remote and Local units with compatible CATx Interconnect cable Power up system View Test Card Pe PE quei http www blackbox com tech support ts upgrades ts ss html video Enter Command Mode on Remote unit Left Control Left Shift lt F10 gt Choose video channel 15 2
5. KVM console and secondary monitor Figure 13 Dual monitor consoles with serial and audio extension APPENDIX A EXAMPLE APPLICATIONS ServSwitch Local access ports connect to single KVM console through a ServSwitch brand KVM switch ACU1006DVRA Extender Hub Takes KVM and serial signals from each CPU only two shown ACURAO02A Remote units connect to touch screens Figure 14 Touch screen network with local access to CPU through KVM switch a SERVSWITCH BRAND CATX KVM EXTENDER FAMILY ACU1006DRA Extender Hub CPU connects to Port 1 Local access ports are daisy chained to allow operation from any console and or video to be distributed to multiple locations ACURO01A Remote units connect to KVM consoles Figure 15 Information distribution system sharing a single PC APPENDIX A EXAMPLE APPLICATIONS Security System Provides secondary video input ACU2201A Takes KVM signals from standard PC and secondary video from security system ACURO002A Connects to KVM console Secondary monitor used for security monitoring Figure 16 Extender system with second screen for security monitoring SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Appendix B Rack Mount Options Most of the extender units can be mounted in a 19 rack using one of the two mounting kits e RMK19U X3 e RMKI19U R2 RMK19U X3 Mounting Kit RMK19U X3 allows you to mount up to three of the following units across 1U e AC
6. LOCAL unit A KVM extension over CATx cables up to 1000ft 300m REMOTE unit Serial and Audio Transmission ACU2022A ACU2028A ACU2222A ACURA001A ACURAO02A only Dual Video Support ACU2201A ACU2222A ACURO02A ACURA002A only Figure 1 KVM extender system es SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 2 3 Features All members of the ServSwitch Brand CATx KVM Extender Series offer the following features Support for high video resolution over extended distances 1600x1200 9 60Hz over 650ft 200m 1280x1024 9 75Hz over 1000ft 300m Fully integrated skew compensation allows operation with CATx cables by canceling color shift and enhancing sharpness Independent low frequency LF and high frequency HF cable equalization control ensures optimum video tuning across different cable types Models available with single and dual head video support one CATx cable required for each video channel All control and video tuning carried out using the Remote keyboard with settings stored in EEPROM memory Remote unit firmware and settings flash upgradeable Intelligent PS 2 keyboard and mouse emulation ensures PCs do not lock up and allows peripherals to be hot plugged Dual access models allow local or remote operation Transparent serial port on certain models enables any serial device to be extended up to 19 2K Baud The serial port may be used to extend one device requiring handshak
7. level Version Number Format xxSyy zz XX is the hardware revision number yy is the firmware revision number ZZ is the audio serial board s revision number e The nature and duration of the problem e When the problem occurs e The components involved in the problem that is what type of computers what type of keyboard brand of mouse make and model of monitor type and make of CATx cable etc e Any particular application that when used appears to create the problem or make it worse e The results of any testing you ve already done To solve some problems it might be necessary to upgrade the Extender s firmware If this turns out to be the case for your difficulty our Technical Support technicians will arrange for you to receive the new firmware and will tell you how to install it Shipping and Packaging If you need to transport or ship your CATx KVM Extender e Package it carefully We recommend that you use the original container e Ifyou are shipping it for repair please include the Remote Unit s external power supply If you are returning it please include everything you received with it Before you ship the Extender back to Black Box for repair or return contact us to get a Return Authorization RA number APPENDIX G SPECIFICATIONS Appendix G Specifications Video Maximum Resolution 1600x1200 9 60Hz over 650ft 200m 1280x1024 9 75Hz over 1000ft 300m Operation at higher resolutions refresh rates
8. need to reset the keyboard and mouse by entering the appropriate command after a swap or switch Please call Technical Support before deploying such a system Can the extender be connected into our network Absolutely not Regardless of the cable similarities the data signals and voltages used by the extender are different from those used by Ethernet and other types of networks Connecting the extender to a LAN hub switch repeater or other network device or exposing it to the signal levels present on network data lines may damage the extender and other devices Appendix A Example Applications This section illustrates four specific applications using Extender units e Sixdual monitor consoles with serial and audio Figure 13 e Six remote serial touch screens with Local access through a KVM switch Figure 14 e Information distribution system sharing a single PC at up to six remote locations Figure 15 e Extender system with second screen for security monitoring Figure 16 For more specific information about these or any other complex applications please discuss suitable extension architecture with your Technical Support SERVSWITCH BRAND CATX KVM EXTENDER FAMILY ACU1006VRA Extender Hub Takes primary video keyboard mouse audio and serial signals from each CPU only two shown 5V PSU ACU1006RA Extender Hub Takes secondary video from each CPU 5V PSU required ACURA002A Remote units connect to
9. or lt 0 gt both All adjustments apply to selected channel See page 27 Reset channel Left Control Home Apply Assisted EQ Next Left Control Page Up Previous Left Control Page Down Correct Skew Adjust the individual color delays until the test card s RGB vertical lines are aligned Fine tune LF and HF EQ Reduce smearing and loss of sharpness TFT Users Set to auto adjust or if you are an advanced user manually adjust the monitor s clock and phase More channels No Exit Command Mode lt ESC gt Obtain approx EQ setting See page 28 See page 28 and for a detailed discussion of skew correction see Appendix D Optimize video quality See page 30 QUICK SETUP 1 1 Command Summary The following table summarizes the hot key command sequences used in system configuration and video tuning on a Remote unit console Command Mode Enter Command Mode Left Control Left Shift lt F10 gt Exit Command Mode amp Save lt ESC gt Exit Command Mode Without Save Left Control lt ESC gt Video Channel Selection Select Channel For Adjustment lt 1 gt lt 2 gt Select BOTH Video Channels lt 0 gt Assisted EQ Next Assisted EQ Setting lt Left Control gt lt Page Up gt Previous Assisted EQ Setting lt Left Control gt lt Page Down gt Reset EQ amp Delay Values lt Left Control gt lt Home gt Reset EQ
10. situate them in an enclosed space without any airflow e Do not place the power supply directly on top of the Remote unit e Do not obscure the Remote unit s ventilation holes To safeguard against personal injury and avoid possible damage to equipment or property please observe the following e Only use power supplies originally supplied with the product or manufacturer approved replacements Do not attempt to dismantle or repair any power supply Do not use a power supply if it appears to be defective or has a damaged case e Connect all power supplies to grounded outlets In each case ensure that the ground connection is maintained from the outlet socket through to the power supply s AC power input e Do not attempt to modify or repair this product or make a connection from the CATx link interface RJ45 to any other products especially telecommunications or network equipment MM SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Contents 1 Quick Setup 10 1 1 Command Summary 11 2 Overview 12 2 1 Introduction 12 2 2 Glossary 12 2 3 Features 14 2 4 Product Range 15 2 5 Compatibility 16 2 6 Howto Use This Guide 17 3 Installation 18 3 1 Package Contents 18 3 2 Interconnection Cable Requirements 19 3 3 Remote Unit Installation 20 3 4 Local Unit Installation 22 3 5 Connection to Rackmount Hub Local Units 25 4 Remote Unit Configuration amp Operation 28 4 1 X Video Configuration Overview 28 4 2 Video Adjustments 29
11. the specifications in Subpart B of Part 15 of FCC rules which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded PC equipment cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique publi par le Minist re des Communications du Canada SERVSWITCH BRAND CATX KVM EXTENDER FAMILY EUROPEAN UNION DECLARATION OF CONFORMITY WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user might be req
12. to 149 F 30 to 65 C Relative Humidity 5 90 non condensing Chassis Construction Fully shielded Black painted steel NOTES BLAC B E K BOX y E E Customer Support Information Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 For FREE Technical Support 24 hours a day 7 days a week call 724 746 5500 or fax 725 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com Email info blackbox com O Copyright 2003 Black Box Corporation All rights reserved
13. to male keyboard and mouse connectors and VGA video HD15 male to female connector Models ACU2001A ACU2009A ACU2022A and ACU2028A only e KVM CPU combination cable 1 0m with PS 2 6 pin mini DIN male to male keyboard and mouse connectors VGA video HD15 male connector and 25 way DB25 Female extender connector Models ACU2201A and ACU2222A only e CPU video cable 1 0m with VGA video HD15 male connector and a 25 way DB25 Female extender connector Models ACU2201A and ACU2222A only e Serial cable 1 8m one DB9 male connector one DB9 female connector straight through connections Models ACU2022A ACU2028A and ACU2222A only e Two audio cables 1 8m 3 5mm stereo plugs Models ACU2022A ACU2028A and ACU2222A only IEC AC Power Cord e User Guide INSTALLATION 3 2 Interconnection Cable Requirements To connect the Local and Remote units you will need CATx any category 5 5e 6 or higher cable terminated with RJ45 plugs Interconnect cables must be solid core type Stranded patch cable will give poor results over longer distances The pairing of the cable and pinning of its connectors should normally be in accordance with EIA 568B see page 56 One CATx cable is required for each video channel e The Primary interconnect cable connects INTERCONNECT Port 1 on the Local and Remote units This carries the main video channel and all data plus audio serial e A Secondary CATx cable connected to INT
14. Channel PS 2 KB amp Mouse ACURO02A Dual Video Channel PS 2 KB amp Mouse Remote Units With PS 2 Serial and Audio Interfaces ACURAO001A Single Video Channel PS 2 Serial Stereo Audio ACURAO02A Dual Video Channel PS 2 Serial Stereo Audio SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 2 5 Compatibility Interface Compatibility PS 2 Keyboard Compatible with all standard keyboards Certain keyboards with enhanced features may also be supported with custom firmware PS 2 Mouse Compatible with all standard 2 button 3 button and wheel mice To connect to a PC which does not have a PS 2 mouse port an active serial converter is required Model No AC244A Audio Input and output are line level Amplified speakers are required A micro phone may be directly connected to the Remote unit optional pre amplification Serial Transparent up to 19 2K Baud 38 4K operation may be possible with some devices The following serial signals are extended TX RX RTS CTS DTR DSR In rare cases a wiring adaptor may be required to transfer RI and DCD Video VGA to UXGA Separate sync composite sync or sync on green Maximum resolution and refresh rates depend on cable length and cable type see Appendix G Specifications page 61 Extender Compatibility The ServSwitch Brand CATx KVM Extender Series of CATx KVM extender products offer enhanced performance while maintaining complete compatibility with existing ServS
15. ERCONNECT Port 2 carries a second video channel on dual head units In order to send Keyboard Mouse Audio and Serial signals to the PC the Primary interconnect must be connected The Primary interconnect does not have to be connected in order to use the keyboard attached to the Remote unit for setup However if the Primary interconnect is disconnected the keyboard cannot be used for configuration for 15 seconds after disconnection to maintain data integrity With some cables video performance may be improved by using a crossover patch cable at each end or an alternative RJ45 pin out see Appendix A Example Applications page 55 SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 3 3 Remote Unit Installation To install a Remote unit 1 Switch off all devices 2 Connect your keyboard monitor s and mouse to the Remote unit as shown in Figure 2 These ports may also be attached to the CPU side of a KVM switch in order to have a Remote CPU However if you are attempting to use the extender between cascaded KVM switches this may not work Please contact Technical Support to discuss your application 3 If appropriate connect audio equipment and serial devices Connect the audio cables as follows RemoteUnit Audio Device Audio Out Speakers Audio In MIC Microphone See Appendix E Audio Serial Ports page 58 for further information 4 Connect CATx cable s to the INTERCONNECT socket s on the front of the Remote unit
16. SEPTEMBER 2003 BRAND CATx KVM Extender ECT INTERCONN 2 ox e Rus m 1 Ser Te on x gt yyitch BRAND ACU2001A ACU2009A ACU2022A ACU2028A ACU2201A ACU2222A ACURO01A ACURO002A lt SBLACK BOX ACURA001A NETWORK SERVICES ACURA002A THE SERVSWITCH FAMILY Welcome to the ServSwitch Family Thank you for purchasing a BLACK BOX ServSwitch Brand CATx KVM Extender model We appreciate your business and we think you ll appreciate the many ways that your enhanced keyboard video mouse system will save you money time and effort That s because our ServSwitch family is all about breaking away from the traditional expensive model of computer management You know the one size fits all even if it doesn t model that says One computer gets one user station no more no less Why not a single user station monitor keyboard and mouse for multiple computers even computers of different platforms Why not a pair of user stations each of which can control multiple computers Why not multiple user stations for the same computer With our ServSwitch products there s no reason why not We carry a broad line of robust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI com
17. The firmware revision level is printed on the base of the Extender unit see Appendix F Calling Black Box page 60 SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Local Unit Configuration Commands On dual access systems a Local console user can lock out the Remote console see Local Console Commands page 41 There are two commands for configuring this feature from the Remote console Command Key Sequence Local Unit Initial Hot Key F7 For Local unit firmware versions S50 and above only all ServSwitch Brand CATx KVM Extender Series and CATS KVM Extender Series with Audio Serial To disable the Remote console and start a Private mode session a Local console user must press an initial hot key followed by lt Scroll Lock gt By default the initial hot key is lt Right Control gt but this can be changed to lt Left Control gt from within Command Mode The setting is stored in EEPROM To toggle the Local unit initial hot key enter Command Mode and then press lt F7 gt The console automatically exits from Command Mode after you use this command Local Unit Scroll Lock Key Mode F5 For Local unit firmware versions below S50 only for example ACU1009A ACU1006DRA and ACU3009A In firmware versions earlier than S50 a Local console user can disable the Remote console and start a Private mode session simply by pressing Scroll Lock An initial hot key is not required In t
18. UROO1A e ACURA002A e ACURA00IA e ACU2201A e ACURO02A e ACU2222A The kit contains one rack plate and M3 countersunk mounting screws To mount a unit 1 Remove the feet from the extender unit 2 Align the holes on the base plate with the vacant screw holes on the base of the extender unit 3 Fasten the base of the unit to the plate of the mounting kit using the supplied screws CATx KVM Extender i i i io i i Figure 17 RMK19U X3 Mounting Kit E APPENDIX B RACK MOUNT OPTIONS RMK19U R2 Mounting Kit RMK19U R2 allows you to mount one of the following Local units across 1U e ACU2001A e ACU2022A e ACU2009A e ACU2028A The kit consists of two angled brackets To mount a unit 1 Remove the two screws from one side of the unit 2 Match up the lower pair of holes on a bracket with the vacant screw holes on the side of the unit 3 Using the original screws fasten the mounting brackets to the side of the unit 4 Repeat this procedure on the other side of the unit 5 Fasten the assembly to the rack unit E SPBLAGKEOX CAT KVM Extender O Figure 18 RMK19U R2 Mounting Kit SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Appendix C Remote Unit Flash Upgrading amp External Configuration The Remote unit contains a configuration port accessed through the mouse port By attaching an upgrade cable between this port and the serial port on any PC or laptop the Remote unit s firmware may be upgraded
19. VM Extender Series enables high resolution video PS 2 keyboard and mouse stereo audio and serial port signals to be communicated up to 1000ft 300m over Category 5 5e 6 or higher CATx cable A basic KVM extension system comprises a Local unit transmitter and a Remote unit receiver The Local unit connects directly to the computer or a KVM switch system using the supplied cable s The user console keyboard mouse and monitor attaches to the Remote unit The Remote and Local units communicate video and data information along the connecting CATx cable see Figure 1 Within the product range models are available with combinations of the following e Audio transmission bi directional stereo audio 16 bit digitized e Serial transmission transparent serial COM port to 19 2Kbps e Dual access allowing a second user console at the Local unit e Multiple video channels single and dual video heads 2 2 Glossary The following terms are used in this guide CATx Any Category 5 5e 6 or higher cable PSU The desktop power supply connected to the Remote unit KVM Keyboard Video and Mouse Console A keyboard monitor and mouse plus optional serial audio devices Dual Access A system allowing connection of Local and Remote user consoles Single Head An extender system that supports one monitor Dual Head An extender system that supports two monitors OVERVIEW Local Access ACU2009A ACU2028A only
20. Values lt Left Control gt lt End gt LF HF Equalization Increase LF Equalization Coarse lt L gt lt Up Arrow gt Increase LF Equalization Fine lt L gt lt Right Arrow gt Decrease LF Equalization Coarse lt L gt lt Down Arrow gt Decrease LF Equalization Fine lt L gt lt Left Arrow gt Increase HF Equalization Coarse lt H gt lt Up Arrow gt Increase HF Equalization Fine lt H gt lt Right Arrow gt Decrease HF Equalization Coarse lt H gt lt Down Arrow gt Decrease HF Equalization Fine lt H gt lt Left Arrow gt Quick Skew Toggle RED Delay 19nS Left Control lt R gt Toggle GREEN Delay 19nS Left Control lt G gt Toggle BLUE Delay 19nS Left Control B Delay Skew Increase RED Delay lt R gt Right Arrow Increase GREEN Delay lt G gt Right Arrow Increase BLUE Delay lt B gt Right Arrow Decrease RED Delay lt R gt Left Arrow Decrease GREEN Delay lt G gt Left Arrow Decrease BLUE Delay Reset Commands lt B gt Left Arrow Reset Mouse and Keyboard Send NULL Mouse Byte Set Extender To Default State Other Commands F1 F3 Left Control F9 Toggle Remote Unit Private Mode Toggle Local Unit Initial Hot Key Local Unit Scroll Lock Key Mode Scroll Lock F7 F5 SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 2 Overview 2 1 Introduction The ServSwitch Brand CATx K
21. allation see Installation page 18 Interconnection Cable You will need CATx any category 5 5e 6 or higher cable terminated with RJ45 plugs to connect the Local and Remote units see Interconnection Cable Requirements page 19 Adjusting Video Video signals become distorted when transmitted over CATx cables To get the best from your extender system it is essential that you adjust the Remote unit to optimize the video image quality e For experienced users there is a Quick Setup section at the start of this guide see page 10 e For the full procedure see Remote Unit Configuration amp Operation page 28 e Refer to Appendix D Advanced Cabling Issues Skew page 55 for a more in depth discussion of skew correction and advanced cabling issues SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 3 Installation For first time users we recommend that you carry out a test placement confined to a single room before commencing full installation This will allow you to identify and solve any cabling problems and experiment with the KVM extender system more conveniently 3 1 Package Contents You should receive the following items in your extender package If anything is missing please refer to Appendix F to obtain Technical Support e Extender Remote unit e 9 VDC 10W universal power supply for Remote unit e Extender Local unit Only included in extender kits e KVM CPU cable set 1 8m with PS 2 6 pin mini DIN male
22. an t get a picture Have you powered the Local unit The Local unit gets its power from the CPU through the keyboard connection and it will not operate without it Use an external 5V PSU as described on page 39 TROUBLESHOOTING The monitor sometimes goes blank for a second or two Check that the interconnect cable is not routed near power lines or other sources of electrical interference If this is a persistent problem contact Technical Support Check system grounding The PC won t boot into the correct graphics mode If your graphics card supports VESA DDC Display Data Channel configure the graphics driver by explicitly setting the make and model of the monitor The extender does not support plug and play DDC monitor selection Jitter is evident on video Adjust the clock and or phase on your flat panel Contact Technical Support if this fails to improve the situation Are you testing a system using a coiled drum of CATx cable Try uncoiling the cable If this solves the video jitter you should not have a problem after full installation The image is not stable and is blanking regularly Re power the Remote unit Can the extender be used with RGB video Yes as long as the composite synchronization signal is superimposed on the green signal There is a slight color change when I increase delays to correct skew With certain monitors there may be a slight color change when you increase the co
23. e existir una antena externa deber ser localizada lejos de las lineas de energia 16 Elcable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilaci n 18 Servicio por personal calificado deber ser provisto cuando A El cable de poder o el contacto ha sido da ado u B Objectos han ca do o l quido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no operar normalmente o muestra un cambio en su desempe o o E El aparato ha sido tirado o su cubierta ha sido dafiada SAFETY PRECAUTIONS AND INSTALLATION GUIDELINES Safety Precautions and Installation Guidelines To ensure reliable and safe long term operation please note the following installation guidelines e Do not use to link between buildings e Only use in dry indoor environments e Ifthe building has 3 phase AC power try to ensure that equipment connected to the Local and Remote units is on the same phase e Try not to route the CATx link cable alongside power cables e Ensure that the system connected to the Local unit is connected to power ground e Ensure that the monitor connected to the Remote unit is connected to power ground and does not use an isolated power supply e The Remote unit and any power supplies can get warm Do not
24. ely stop moving the mouse for a few seconds and the operating system s mouse drivers may automatically re synchronize the signal SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 6 Troubleshooting 6 1 Video The image is not sharp or is badly smeared Have you adjusted the video equalization Follow the instructions on page 29 Check the Interconnect cable between the Remote and Local units Is it of the recommended type see page 19 Is it intact along its entire length and securely connected at both ends Is it wired correctly see page 56 Ensure that all video connections throughout the system are attached securely Are you using an LCD panel You need to adjust its clock and or phase Colors appear to be separated and there are colored borders on text and icons Have you tuned the video signal and set delays to correct skew Follow the instructions on page 29 See Appendix D for advanced cabling information Check the Interconnect cable between the Remote and Local units Is it of the recommended type see page 19 Is it intact along its entire length and securely connected at both ends Is it wired correctly see page 56 I can t get enough color delay to correct skew See Appendix D Advanced Cabling Issues Skew page 55 I can t get rid of bright ringing after characters See Appendix D Advanced Cabling Issues Skew page 55 I only need video extension not keyboard or mouse but I c
25. eo front view ACU2201A and ACU2222A only INTERCONNECT 1 carries primary INTERCONNECT 2 carries video and data signals Connect to secondary video signals Connect to CATx cable from INTERCONNECT 1 CATx cable from INTERCONNECT 2 port on Remote unit port on Remote unit SBLACKBOX 724 746 5500 D Tu ServSwitch BRAND INTERCONNECT INTERCONNECT we EJS igi Xtender o Status LED Power LED No power Local unit not No power connected or defective ON No link to Remote unit Power on If LED is dim you need to use an external PSU FLASHING Link operating correctly Figure 7 Local Unit Dual Video front view E o0 INSTALLATION 3 5 Connection to Rackmount Hub Local Units Remote units are compatible with CAT5 KVM Extender Local Hubs belonging to the same family Remote Units Compatible Local Rack Hubs ACURO001A ACUR002A ACU1006RA ACUI006DRA ACU1012RA ACURAO01A ACURA002A ACU1006VRA ACU1006DVRA You can use Rack Extender Hubs in a number of ways e Individually connecting a single head Remote unit to each port see Figure 8 e With dual head Remote units using adjacent hub ports to transmit the primary video data and secondary video signals see Figure 9 For more complex examples showing the use of Rack Extender Hubs with Remote units in efficient ways see Appendix A Example Applications page 47 Additional video channels do not require the Extender Hub to be of the
26. er supply Models ACU2001A ACU2009A ACU2022A and ACU2028A require a 5V PSU with a MiniDIN connector to be plugged into the extender s keyboard port Please contact Technical Support to obtain a suitable power supply B o 2 INSTALLATION Connect to audio ports on computer Connect to serial port on computer LINE LEVEL AUDIO mumm UT IN o A A LOCAL USER e w s ets TO 7 7 CPU s Connect to Connect to computer s computer s PS 2 keyboard and video output mouse ports Connect to Local monitor ACU2001A ACU2022A ACU2009A ACU2028A ACU2009A ACU2028A only Connect to Local PS 2 keyboard and mouse Figure 4 Local Unit Single Video rear view ACU2222A only Connect to audio ports Connect to serial port on computer on computer NN S Optional connection Connect to Connect to computer s primary for 5V PSU not Secondary video PS 2 keyboard and mouse supplied video output ports using supplied cable ACU2201A and ACU2222A Figure 5 Local Unit Dual Video rear view A SERVSWITCH BRAND CATX KVM EXTENDER FAMILY ACU2001A ACU2022A ACU2009A ACU2028A only INTERCONNECT carries video and data signals Connect to CATx cable from INTERCONNECT port on Remote unit lt 5BLACKBOX 724 746 5500 BRAND Interconnect CAT KVM Extend X ender Figure 6 Local Unit Single Vid
27. ere are usually only necessary when you are operating at the highest screen resolution 1600x1200 with long Interconnect cables Dealing with Severe Skew The CATx KVM extender provides a maximum skew compensation of 42nS This is more than adequate for most cables However it may not be enough if a particularly long cable is used that exhibits severe delay skew In this case some of the procedures described below should be considered In extreme cases you should consider using an additional external delay line Model ACUDLY or an alternative CATx cable as recommended by Technical Support Green Delay Introducing delays in the video signals inevitably may cause some distortion For example it may result in pixels being sampled twice on TFT screens The human eye is extremely sensitive to green distortion To obtain optimal video performance it is best to ensure that no green delay is required You can visually check the relative pair delays by viewing the test card without any delays applied The two color bars on the left require delaying but the color bar on the right requires zero delay slowest and is the reference Ideally green should be the reference signal If your system requires a large delay on the green signal try using a o crossover patch cable at each end of the link instead of straight patch cables to connect to wall outlets In many cases the crossover should transfer the delay requirement to the blue signal rathe
28. forward and only needs to be carried out once For each video channel the Remote unit allows you to optimize independently e Low frequency LF equalization e High frequency HF equalization e Red delay e Green delay e Blue delay To help automate the procedure the Remote unit offers the following unique tools e Assisted EQ Allows you to step through a table of preset LF and HF EQ values for different cable lengths e Quick Skew Inserts a standard delay on a specified color 19ns a typical value suitable for most applications e Channel 0 Allows you to apply video adjustments to both video channels simultaneously dual head units only To get the best video image you are recommended to follow the procedures for manual fine tuning see Adjusting Video page 31 You may want to read Appendix D Advanced Cabling Issues Skew on O page 55 to understand how to achieve optimum video quality with your particular CATx interconnection cable SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 4 3 Command Mode During normal use the Remote console keyboard functions in the usual manner However by using a specific hot key sequence you can set the keyboard into a Command Mode From this you can use various keys and key combinations to tune the video signal and generally configure the extender system To enter Command Mode Ensure that you have installed and powered up the system according to the instructions i
29. g the initial hot key on the Local keyboard you can issue a number of commands by pressing additional keys These commands allow you to start a private mode session on the Local console or to reset the keyboard and mouse These commands only apply to Local units and Rack hubs having firmware versions S50 and above Command Key Sequence Private Mode Scroll Lock Local units that feature dual access ACU2009A ACU2028A allow the Local user to lock out the Remote console by triggering a Private Mode function This prevents the Remote console from being used even if the two second inactivity timeout period expires During a Private Mode session the extender system Flashes the Scroll Lock LED on the Local keyboard Illuminates all three LEDs on the Remote keyboard Displays a blank image on the Remote console s monitor Locks the Remote console s keyboard and mouse Reset Local Keyboard and Mouse Num Pad Up Arrow Resets the Local console s keyboard and mouse Use if the mouse or keyboard locks up or the mouse does not initialize correctly Send NULL Mouse Byte lt Num Pad Left Arrow Use this command if you experience erratic movement of the mouse pointer This can occur when the mouse signal synchronization is lost The command sends a null mouse byte to the system and then automatically exits Command Mode You may need to enter the command a number of times to re synchronize the mouse signal Alternativ
30. hese cases the Scroll Lock key is not passed to the CPU From within Command Mode you can restore normal Scroll Lock operation This disables the Private mode feature on the Local console To toggle between Private mode and normal Scroll Lock key operation on the Local console press F5 The setting is stored in EEPROM The console automatically exits from Command Mode after you use this command On the Remote console the Scroll Lock key will always function as O normal However the Scroll Lock LED is used to show Private Mode status If the Scroll Lock key is assigned to Private Mode default then the Remote console s Scroll Lock LED will not light when Scroll Lock is pressed LOCAL UNIT OPERATION 5 Local Unit Operation 5 1 Overview You need to read this section if you have purchased an extender system kit containing both a Local and Remote unit For more information about serial audio port operation see Appendix E Audio Serial Ports page 58 Keyboard and Mouse Emulation Local units have keyboard and mouse emulation The attached PC operates normally without requiring a keyboard or mouse to be attached to either the Remote or Local units in the case of a dual access system You can therefore replace any keyboard or mouse attached to the extender system without disrupting the operation of the computer Power Single Head Video Local units normally take power from the keyboard connection to the computer For v
31. hrough the Assisted EQ settings to find the level that gives the best image Assisted EQ Command Key Sequence Next Assisted EQ Setting lt Left Control gt lt PgUp gt Previous Assisted EQ Setting lt Left Control gt lt PgDn gt Assisted EQ steps through a table of preset LF amp HF EQ values for different lengths of cable in S0ft 25m increments calibrated from 0 to 1250ft 375m Each time you enter Command Mode and start adjusting Assisted EQ the unit resets LF and HF values After finding the best setting you will probably want to fine tune the LF and HF equalization settings see steps 8 amp 9 This is best done after adjusting for any color skew as described below REMOTE UNIT CONFIGURATION amp OPERATION LF too low HF too low Figure 11 HF adjustment H LF too high H HF too high Problems with smearing and sharpness requiring LF and 6 Identify the slowest color the colored line furthest to the right Delay the signals of the two other colors using the following commands Delay Command Increase RED Delay move right Decrease RED Delay move left Key Sequence lt R gt lt Right Arrow gt lt R gt lt Left Arrow gt Increase GREEN Delay move right Decrease GREEN Delay move left lt G gt lt Right Arrow gt lt G gt lt Left Arrow gt Increase BLUE Delay move right Decrease BLUE Delay move left lt B gt lt Right Arrow gt lt B gt
32. ideo only applications you must apply external power through this port Use an external 5V PSU with PS 2 connector Model PSU2001E Dual Head Video Local units ACU2201A and ACU2222A may require an external 5V PSU e For video only applications e Ifthe PC cannot provide sufficient power through the keyboard connection If this is the case the power LED on the front of the Local unit will be dim See Figure 7 Contact Technical Support for further information SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 5 2 Dual Access Systems ACU2009A and ACU2028A models offer dual access from consoles at both Remote and Local units This operates on a first come first served basis When one console is in use the system blocks out the other console until there is no keyboard or mouse use at the active console for two seconds Both monitors show the current activity on the computer irrespective of which console is in use Certain commands are available at the Local unit To enter these commands 1 Press and release the initial hot key By default the initial hot key is Right Control 2 Press and release the command key Changing the Initial Hot Key The Local unit s initial hot key may be toggled between Right Control and Left Control by entering a configuration command on the Remote keyboard See Local Unit Configuration Commands page 38 LOCAL UNIT OPERATION Local Console Commands After pressin
33. ine In amp Line Out Remote Unit connectors 2x3 5mm stereo jack socket Line Mic In amp Line Out Microphone Support Power Requirements Local Power Unit Microphone may be connected to Remote Unit Pullup resistor provides bias for condenser microphone Option to set microphone amplification to 17dB 5V at up to 200mA supplied by PCs PS 2 keyboard port External PSU may also be connected Remote Power Supply 9V Regulated 10W Universal IEC Input Isolated Output 2 5mm DC Jack Center Positive APPENDIX G SPECIFICATIONS Size and Shipping Weight ACUROOIA ACUR002A Remote Unit 5 5 x5 7 x1 1 140x145x29mm Shipping Weight 2 71b 1 2kg ACURA001A ACURA002A Remote Unit 5 5 x5 7 x1 7 140x145x44mm 1U Shipping Weight 2 91b 1 3kg ACU2201A Local Unit 4 3 x5 7 x1 1 110x146x29mm Remote Unit 5 5 x5 7 x1 1 140x145x29mm Shipping Weight 4 41b 2 0kg ACU2222A Local Unit 4 3 x5 7 x1 73 110x146x44mm 1U Remote Unit 5 5 x5 7 x1 7 140x145x44mm 1U Shipping Weight 5 51b 2 5kg ACU2001A ACU2009A Local Unit 7 8 x3 9 x1 38 197x100x35mm Remote Unit 5 5 x5 7 x1 1 140x145x29mm Shipping Weight 4 8lb 2 2kg ACU2022A ACU2028A Local Unit 7 8 x3 9 x1 7 197 x100x44mm 1U Remote Unit 5 5 x5 7 x1 7 140x145x44mm 1U Shipping Weight 5 71b 2 6kg Environmental Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 22
34. ing lines or up to three simple serial devices no handshaking Bi directional stereo audio 16 bit digitized support on certain models enables high quality low noise audio extension Local units are normally powered directly by the PC or switch Private Mode on dual access models allows user to lock out other console Status indicator LEDs on each RJ45 port Small footprint chassis Rack mount options available Surge protection on each RJ45 port Remote units are fully compatible with ServSwitch CATS KVM Extender Local units and hubs CPU cables included certain models a o 45 OVERVIEW 2 4 Product Range There are ten products in the range Single Video Channel Kits Standard ACU2001A Single Video Channel PS 2 KB amp Mouse Local Unit Remote Unit Single Access ACU2009A Single Video Channel PS 2 KB amp Mouse Local Unit Remote Unit Dual Access Single Video Channel Kits Audio ACU2022A Single Video Channel PS 2 Serial Stereo Audio Local Unit Remote Unit Single Access ACU2028A Single Video Channel PS 2 Serial Stereo Audio Local Unit Remote Unit Dual Access Dual Video Channel Kit Standard ACU2201A Dual Video Channel PS 2 KB amp Mouse Local Unit Remote Unit Dual Video Dual Video Channel Kit Audio ACU2222A Dual Video Channel PS 2 Serial Stereo Audio Local Unit Remote Unit Dual Video Remote Units With PS 2 Interfaces ACUROOIA Single Video
35. lor delay This is due to a contrast change on that particular color and may easily be compensated for by adjusting the monitor s color balance SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 6 2 Keyboard amp Mouse When I am typing I get wrong or missing characters on the screen Your keyboard may be in the wrong mode Use the appropriate commands to reset the keyboard and mouse as described in the sections covering Local and Remote operation The PC comes up with keyboard error Press F1 or lt ESC gt If the keyboard now operates correctly you need to adjust the BIOS setup to disable keyboard testing during booting The system does not detect a PS 2 mouse Check that the mouse cable is connected properly and securely Reboot the system When connecting the Local unit to a live system connect the mouse cable to the CPU before keyboard connection to ensure the mouse is enabled correctly The mouse pointer moves erratically Reset the keyboard and mouse as described Issue the Null Mouse command up to three times Ensure that you have the latest driver for your mouse If you are using the extender with a KVM switch command the switch to reset the mouse Quit and restart the application Reboot the PC When I hot plug the Local unit the mouse no longer moves When connecting the Local unit to a live system connect the mouse cable to the CPU before keyboard connection to ensure the mouse i
36. may be possible at shorter distances Video Compatibility VGA to UXGA RGB Video I O 0 7V P P Skew Compensation 15 stage 42nS Max 2 8nS per step Compensation available on each color Video Compensation 2 stage Separate LF amp HF Equalizers Video Coupling DC Sync I O Separate Composite TTL Level Sync on green Sync Polarity is preserved Video Input Connectors HD15 Male on Single Head Local units DB25 Female on Dual Head Local units KVM Video Output Connectors Keyboard and Mouse KB Compatibility Mouse Compatibility HD15 Female PC AT PS 2 Standard PS 2 two three button Standard wheel mice Logitech 3 button PS 2 KB Mouse Connectors CPU 6 Pin MiniDIN Socket Single Head Local DB25 Female on Dual Head Local units KVM KB Mouse Connectors Device 6 Pin MiniDIN Socket 20 RHl SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Serial Interface Max Baud Rate Supported 19 2K Baud Serial Data Format Transparent Signals Transferred TX RX RTS CTS DTR DSR Local Unit Connector DB9 Female DCE Remote Unit Connector Audio Interface Description Transmission method DB9 Male DTE Bi directional stereo audio link Digitized virtually CD quality audio 16 bit 38 4kHz Signal levels Line level 4 Volts Pk Pk maximum Input Impedance 4TkO Local Unit Connectors 2x3 5mm stereo jack socket L
37. n Section 3 2 Press the following key combination on the Remote keyboard Left Control Left Shift lt F10 gt From Command Mode you can use one or more of the hot key sequences shown on page 11 to configure the system The next section gives a full description of the video optimization procedure To exit Command Mode e Press lt Esc gt to exit Command Mode and save the configuration settings or e Press Left Control Esc to exit Command Mode without saving changes made in the current session The Remote unit automatically exits Command Mode after 30 sec of inactivity saves all settings to EEPROM and returns normal function to the keyboard Status LEDs in Command Mode In Command Mode the Remote unit e lluminates the yellow channel 1 LED continuously see Figure 7 Note The Yellow LEDs on other video channels are not lit Flashes the status LEDs Num Lock Caps Lock Scroll Lock on the connected keyboard to indicate video channel selection to which adjustments will be applied The number of flashes indicates the selected video channel Keyboard LED flashes Video channel 1 Channel 1 default 2 Channel 2 dual systems only Slow Flashes Both channels dual systems only Channel 0 E REMOTE UNIT CONFIGURATION amp OPERATION 4 4 Adjusting Video Use the following step by step procedure to optimize the video image on the Remote console 1 If pos
38. nd mouse connectors on the computer or KVM switch to the corresponding connectors on the Local unit as shown in Figure 4 for single video units or Figure 5 for dual video units Ensure that you attach the keyboard and mouse connectors to the correct ports The keyboard connector is purple the mouse connector is green O If your PC does not have a PS 2 mouse port an active serial converter will be required Model No AC244A If you have a dual access system connect the keyboard mouse and monitor for the Local console to the appropriate ports on the Local unit The ports may also be used to feed into a KVM switch If you have an audio and serial enabled system connect the audio cables between the computer and Local unit as follows Computer Local Unit Audio Out green Audio In Audio In Microphone pink Audio Out If appropriate connect the supplied serial cable between the serial port on the computer and the Local unit For single video units connect the CATx cable to the INTERCONNECT socket on the front of the Local unit see Figure 6 For dual head systems connect the CATx cables from the Remote unit to the corresponding INTERCONNECT ports 1 amp 2 on the Local unit see Figure 7 Power up the PC The Local unit normally takes power through the PCs keyboard port In O video only applications this connection is not used and so an external PSU is required Models ACU2201A and ACU2222A have a port for an optional 5V pow
39. nder problem Some serial devices cannot be hot plugged Try connecting the device to a powered Remote unit prior to booting the system SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 6 5 General Questions Is it possible to use a cable length longer than 1000ft 300m It might be possible to use a cable of up to 1650ft 500m at lower resolutions However we do not recommend this and cannot guarantee that it will work Can the extender be daisy chained In certain circumstances it is possible to cascade extenders though we do not recommend doing so Careful consideration needs to be given to extender setup and the electrical environment If you plan to cascade extenders please contact Technical Support Which interconnection cable is best In electrically quiet environments UTP cable will give the best quality video over long distances because it has less capacitance per unit length However STP is usually better in electrically noisy environments because it resists interference more strongly if it is installed correctly Can the extender system be used between buildings No Ground loops could damage the extender system and attached equipment Can multiple Local Remote units be used by swapping the interconnection cable Local units provide full keyboard and mouse emulation so it is possible to swap or switch the Local Remote interconnection to create a KVM matrix switch system Sometimes you may
40. neral solution for optimizing CATx cabling for video in order of pair length Pins Pair Signal 7 amp 8 Shortest Pair Data 1 amp 2 3 Longest Pair Blue Video 4 amp 5 2 Longest Pair Red Video 3 amp 6 Longest Pair Green Video Some cables have a 3 1 construction where three pairs closely match The fourth pair should be used for data and the other pairs sorted as in the above table Other cables have a 2 2 construction where there are two sets of dissimilar pairs Put red and green on one set tightest and blue amp data on the other A suitable pair swapping scheme is easily made using custom wired patch cables at each end SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Appendix E Audio Serial Ports Operation amp Multi Port Configuration This appendix describes audio amp serial interface operation for those models that have this feature e ACU2022A e ACU2028A e ACU2222A e ACURAOOIA e ACURA002A These extender products contain daughter boards that allow bi directional stereo audio and a full duplex serial data link to be sent across the CATx interconnection cable in addition to PS 2 keyboard mouse and video Serial Interface Set Up and Operation No setting up or user adjustments are required Please note that on dual access Local units the serial link is always active The Remote unit s serial port is wired as DTE the same as that on a PC To connect a serial printer or other DTE
41. ol Home Set all video EQ HF amp LF and color delay values to zero for the currently selected video channel s You can use this command to reset EQ and delay values for both video channels in a dual head installation by selecting Channel 0 prior to issuing this command Set Extender To Default State Left Control F9 Sets ALL extender settings video amp configuration back to the factory defaults and then exits Command Mode REMOTE UNIT CONFIGURATION amp OPERATION Private Mode Commands On dual access systems the Remote user can lock out the Local console by triggering a Private Mode function This prevents the Local console from being used even if the two second inactivity timeout period expires To lock out the Local unit 1 Enter Command Mode lt Left Control gt lt Left Shift gt lt F10 gt 2 Press the lt Scroll Lock gt key on the Remote unit keyboard To indicate that the Private Mode session is active the extender system e Slowly flashes the Scroll Lock LED on the Remote keyboard e lluminates all three LEDs on the Local keyboard e Displays a blank image on the Local console s monitor e Locks the Local console s keyboard and mouse To cancel the Private Mode press Scroll Lock again while in Command Mode This command also closes Command Mode This command only applies to operation with Local units standalone and rack that have firmware versions S50 and above
42. only need to carry out this procedure after installation The system stores settings in an EEPROM in the Remote unit and restores them whenever the unit is powered up When you have installed your extender system run an application that requires a high screen resolution Examine the video image on the Remote console s monitor You may see some of the following distortion effects Smearing black smearing at the right hand edge of large horizontal objects such as title bars and characters To correct this smearing requires adjustment of LF equalization Loss of Sharpness Loss of high frequency HF signals causes blurring and lack of detail To correct this requires adjustment of HF equalization Color Separation or Skew This arises because of timing differences in the reception of signals for the individual colors Each color in the RGB Red Green Blue video signal is sent down a separate pair of wires in the Interconnect cable On many cables the twist rates differ and this leads to each color arriving at a slightly different time and therefore spreading out on the screen Skew becomes a major problem at high screen resolutions and with long CATx cables To correct for skew the faster colors must be delayed to arrive at the same time as the slowest REMOTE UNIT CONFIGURATION amp OPERATION 4 2 Video Adjustments Remote units feature a number of correction tools to simplify video optimization This procedure is straight
43. onsoles carry out auto adjustment as described in the monitor s documentation Sometimes manual adjust of clock and or phase is also required for optimum results and minimization of jitter REMOTE UNIT CONFIGURATION amp OPERATION 8 Fine tune the LF equalization to remove black video smearing black smears to the right of large objects such as window title bars see Figure 11 LF Equalization Commands Key Sequence Increase LF Equalization Coarse lt L gt Up Arrow Decrease LF Equalization Coarse lt L gt lt Down Arrow gt Increase LF Equalization Fine lt L gt lt Right Arrow gt Decrease LF Equalization Fine lt L gt lt Left Arrow gt 9 Fine tune the HF equalization to sharpen the video image Increase HF Equalization until a white edge to the right of small characters just starts to appear see Figure 11 HF Equalization Commands Key Sequence Increase HF Equalization Coarse lt H gt lt Up Arrow gt Decrease HF Equalization Coarse lt H gt lt Down Arrow gt Increase HF Equalization Fine lt H gt lt Right Arrow gt Decrease HF Equalization Fine lt H gt lt Left Arrow gt On certain monitors you may obtain a sharper image by O overcompensating HF EQ and then decreasing LF EQ to remove any bright streaks 10 If you are using one or more flat panel monitors in the Remote consoles carry out auto adjustment again 11 Save the settings by pressing the Esc key Alte
44. patibles among multiple users with different access levels Does your switch have to sit solidly on a worktable and use regular everyday cables Or does it have to be mounted in an equipment rack and use convenient many to one cables No matter how large or small your setup is no matter how simple or how complex we re confident we have a ServSwitch system that s just right for you The ServSwitch family from Black Box the one stop answer for all your KVM switching needs This manual will tell you all about your new ServSwitch Brand CATx KVM Extender including how to install operate and troubleshoot it For an introduction to the Extender see Chapter 2 The Extender product codes covered in this manual are ACU2001A ACU2022A ACU2009A ACU2028A ACU2201A ACU2222A ACURO01A ACURAO001A ACURO002A ACURAO002A SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Copyrights and Trademarks 2003 All rights reserved This information may not be reproduced in any manner without the prior written consent of the manufacturer Information in this document is subject to change without notice and the manufacturer shall not be liable for any direct indirect special incidental or consequential damages in connection with the use of this material All trademark and trade names mentioned in this document are acknowledged to be the property of their respective owners Disclaimer While every precaution has been taken in the preparation of this man
45. r montado a la pared o al techo s lo como sea recomendado por el fabricante Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las instrucciones de operaci n Todo otro servicio deber ser referido a personal de servicio calificado El aparato el ctrico debe ser situado de tal manera que su posici n no interfiera su uso La colocaci n del aparato el ctrico sobre una cama sof alfombra o superficie similar puede bloquea la ventilaci n no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilaci n El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor El aparato el ctrico deber ser connectado a una fuente de poder s lo del tipo descrito en el instructivo de operaci n o como se indique en el aparato Precauci n debe ser tomada de tal manera que la tierra fisica y la polarizaci n del equipo no sea eliminada Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos poniendo particular atenci n a los contactos y recept culos donde salen del aparato A SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 14 Elequipo el ctrico debe ser limpiado nicamente de acuerdo a las recomendaciones del fabricante 15 En caso d
46. r than green The human eye is much less sensitive to blue distortion and so video quality can be improved Check the result using the test card and adjust the delays accordingly The main cable should be wired according to EIA 568B as shown below SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Cable Pinning Pairing The following table illustrates which RJ45 connector pins the extenders use for various signals It also details the standard EIA 568B wiring scheme that is recommended for most installations Looking into the RJA5 socket on a Remote unit Pin 1 is on the right and Pin 8 on the left Pin Color Signal EIA 568B 1 White Orange Blue Video 2 Orange White 3 White Green Green Video 6 Green White 4 Blue White Red Video 5 White Blue 7 White Brown Data 8 Brown White Using a crossover cable at each end will put the green video on the orange colored pair and the blue video on the green colored pair O EIA 568A wiring can also be used Contact Technical Support for details APPENDIX D ADVANCED CABLING ISSUES SKEW Optimizing Pairs General Solution Measure pair lengths with a LAN cabling tester TDR or view pairs by stripping back a small piece of cable and viewing how tightly pairs are twisted The most tightly twisted pair is the slowest longest and the loosest pair the fastest shortest You can also check the relative delays using the test card as described on page 29 The table below shows the ge
47. rather than DCE device to the Remote unit you will need a Null Modem crossover cable between the Remote unit and the printer Select Xon Xoff software flow control on the printer and PC A serial touch screen may be plugged directly into the Remote unit Serial Interface Handling Multiple Serial Devices The extender s serial interface transmits receives six signals 3 signals in each direction Normally four of these signals are used for hardware handshaking in addition to TX amp RX However because each handshaking line can support signals up to 19 200 Baud it is possible to configure the serial interface to handle up to three simple 2 wire Tx Rx only serial links To do this you will need to construct a custom breakout cable Please contact Technical Support for further information APPENDIX E AUDIO SERIAL PORTS Audio Interface Set Up and Operation The audio interface is line level and is designed to take the output from a sound card or other line level source and be connected to a set of powered speakers at the other end of the link Stereo audio may be transmitted either way across the link simultaneously No setup is required unless a microphone is connected to the Remote unit Connect the extender as follows e Take the line level output from your sound card green connector and connect to Line In on the Local unit e Connect Line Out on the Remote unit to a set of powered speakers Audio In
48. rnatively to discard any changes and revert to the settings stored in the EEPROM press Left Control Esc The Remote unit automatically exits Command Mode after 30 sec of inactivity and saves all settings including any changes SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 4 5 Other Remote Configuration amp Operation Options Reset Commands The ServSwitch Brand CATx KVM Extender Series has a number of commands to reset the keyboard and mouse to reset EQ and Delay values and to restore the factory default configuration Command Key Sequence Reset Mouse and Keyboard FI Resets the keyboard and mouse and then automatically exits Command Mode Use if the mouse or keyboard locks up or the mouse does not initialize correctly Send NULL Mouse Byte F3 Use this command if you experience erratic movement of the mouse pointer These can occur when the mouse signal synchronization is lost The command sends a null mouse byte to the system and then automatically exits Command Mode You may need to enter the command a number of times to re synchronize the mouse signal Alternatively stop moving the mouse for a few seconds and the operating system s mouse drivers may automatically re synchronize the signal Reset EQ Values Left Control End You can use this command to zero HF amp LF EQ values for the selected video channel s Current color delay values are not affected Reset EQ amp Delay Values Left Contr
49. s enabled Some of the mouse buttons don t work The CATx Extender units support standard 2 3 button mice with or without a wheel Additional buttons will not operate I have an enhanced keyboard with extra keys and indicators Everything works apart from these additional features As standard the extender only emulates a generic PS 2 keyboard To support other keyboards or cascaded KVM switches special firmware offering a transparent mode may be required Please contact Technical Support to discuss your application a TROUBLESHOOTING 6 3 Audio The audio is very quiet The audio I O is line level and requires amplified speakers and connection to devices providing line level I O The audio is loud but distorted Check that the audio input is not greater than line level 4V peak to peak The KVM extender accepts line level audio input only The microphone output is barely audible See Appendix E Audio Serial Ports page 58 6 4 Serial My serial device does not function The extender supports serial devices at data rates not exceeding 19 2K Baud although 38 4K operation might be possible with certain equipment Check the type of flow control used by the device and CPU The extender supports RTS CTS DTR and DSR Some systems may require a wiring adapter to transfer RI and DCD Attach the device directly to the serial port on the PC and test whether the problem is a PC or exte
50. same family For example an ACU1012RA could be efficiently used to transmit multiple secondary video channels to ACURA002A units Individual Rack Hub operation is not covered in this guide Please refer to the documentation supplied with your Rack Hub unit SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Figure 8 Simple system using ACU1006RA hub and ACUR001A Remote units E o INSTALLATION Figure 9 ACUI1006RA rack used with ACUR002A units to extend dual video SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 4 Remote Unit Configuration amp Operation Cat5 5e 6 cables are specifically designed for networking applications and not for transmitting analog video Your CATx KVM extender includes and requires advanced technology to enable its use at high screen resolutions This section describes how to optimize the video signal configure the Extender system and operate the Remote unit For details about flash upgrading and external configuration see Appendix C Remote Unit Flash Upgrading amp External Configuration page 54 For more information about serial audio port operation see Appendix E Audio Serial Ports page 58 4 1 Video Configuration Overview To get the best out of your extender system it is essential that you configure it correctly and tune the video signal Tuning is necessary because of distortions that occur in a video signal when it is transmitted over lengthy CATx cables Generally you
51. sible view the online test card at http www blackbox com tech support ts upgrades ts ss html This is an image see Figure 10 created and used by the manufacturer for video optimization purposes It is particularly useful for correcting skew If you are unable to view the test card display some text in a large font on a white background You should also open up other application windows to check the clarity of text in toolbars and icons on the desktop Black on White Black on Grey VET a Red on Grey KVM EXTENDER TEST CARD Figure 10 Online test card available at http www blackbox com tech_support ts_upgrades ts_ss html 2 Enter Command Mode see Command Mode page 30 by pressing the following key combination on the Remote console s keyboard lt Left Control gt lt Left Shift gt lt F10 gt o SERVSWITCH BRAND CATX KVM EXTENDER FAMILY 3 Select the video channel you want to configure using one of the following keys on the numeric keypad Channel Command Key Select Channel 1 For Adjustment 1 Select Channel 2 For Adjustment lt 2 gt Select BOTH Video Channels lt 0 gt Channel 0 Use Channel 0 to tune both video channels simultaneously This O simplifies the procedure for setting up large dual head installations where a consistent cable type is used and the adjustments required should be almost the same 4 Reset the selected channel s by pressing lt Left Control gt lt Home gt 5 Step t
52. terface Using a Microphone A microphone may be plugged into the Line In connector on the Remote unit There are two ways of setting up a microphone e The Local unit s Line Out connection should normally be wired to the microphone input Pink on your sound card The sound card should then be set up to provide additional amplification 20dB This is the preferred connection method e Alternatively the Remote unit itself can provide microphone amplification To set this open up the Remote unit and locate the jumper labeled MIC on the daughter board Connect this jumper across the pins The Local unit s Line Out connection should then be wired to Line In Blue on your sound card If your microphone is already amplified follow the second method but DO NOT install the amplification jumper in the Remote unit SERVSWITCH BRAND CATX KVM EXTENDER FAMILY Appendix F Calling Black Box If you determine that your CATx KVM Extender is malfunctioning do not attempt to alter or repair it It contains no user serviceable parts Contact Black Box Technical Support at 724 746 5500 Before you do make a record of the history of the problem We will be able to provide more efficient and accurate assistance if you have a complete description including e The firmware revision level printed on the bottom of the Extender very important especially for keyboard and mouse problems The KVM extender s firmware revision
53. ual the manufacturer assumes no responsibility for errors or omissions Neither does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circumstances outside the manufacturer s control whether environmental or installation related The manufacturer shall not be responsible for any loss damage or injury arising directly indirectly or consequently from the use of this product Cautions and Notes The following symbols are used in this guide CAUTION This indicates an important operating instruction that should be followed to avoid any potential damage to hardware or property loss of data or personal injury NOTE This indicates important information to help you make the best use of this product FCC CDC STATEMENTS FEDERAL COMMUNICATIONS COMMISSION AND CANADIAN DEPARTMENT OF COMMUNICATIONS RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates uses and can radiate radio frequency energy and if not installed and used properly that is in strict accordance with the manufacturer s instructions may cause interference to radio communication It has been tested and found to comply with the limits for a Class A computing device in accordance with
54. uired to take adequate remedial measures This product complies with the following harmonized standards EN55022 1998 EN55024 1998 EN61000 4 2 1995 EN61000 4 3 1995 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 11 1994 EN60950 2000 When used in environments that have high levels of electromagnetic interference you may experience some slight disturbance in its operation If this occurs please refer to the Troubleshooting section of the User Guide for further information or contact Technical Support To maintain compliance use only cables supplied or recommended for use with this product NOM STATEMENT 10 11 12 13 NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operaci n deber n ser le das antes de que el aparato el ctrico sea operado Las instrucciones de seguridad y operaci n deber n ser guardadas para referencia futura Todas las advertencias en el aparato el ctrico y en sus instrucciones de operaci n deben ser respetadas Todas las instrucciones de operaci n y uso deben ser seguidas El aparato el ctrico no deber ser usado cerca del agua por ejemplo cerca de la tina de ba o lavabo s tano mojado o cerca de una alberca etc El aparato el ctrico debe ser usado nicamente con carritos o pedestals que sean recomendados por el fabricante El aparato el ctrico debe se
55. witch standalone and rack mount CATS extenders You can use CATS and CATx products belonging to the same family in any combination However it is not possible to mix Standard and Audio products within a system CATx units are not currently compatible with SUN ACU1004A ACU1005A or Serial only products ACU1002A ACU1008A ACUSREM ACU1006SRA Standard family units are compatible with the following CATS products Standard Family Audio Family Audio family units are compatible with the following CATS products ACU1001A ACUI1009A ACU1022A ACU1028A ACU3001A ACU3009A ACU3022A ACUVREM ACU1049A ACUMREM ACUWREM ACU1006VRA ACUREM ACUREMSW ACU1006DVRA ACU1006MRVA ACU1006RA ACU1006DRA ACU1012RA ACU1006MRA OVERVIEW 2 6 How to Use This Guide This guide describes the installation and configuration of the ServSwitch Brand CATx KVM Extender Series Although the connection and operation of the system is relatively straightforward you should consider the following before getting started Connection amp Compatibility If you have purchased an Extender Kit this will contain all the cables required to connect the Local unit to your PC or KVM switch The Remote console keyboard monitor and mouse and any audio and serial equipment connects directly to the Remote unit If you have purchased a Remote Unit ensure that it is compatible with your Local unit see Compatibility page 16 For information about connection and inst
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