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SoundPoint IP 335 User Guide - Packet8

1. 3 4 Ending a Call 3 8 Redialing 3 8 Setting Up Conference Calls 3 8 Local Conference 3 8 Conference Bridge 3 10 Transferring Calls 3 11 Forwarding Calls 3 13 Online Call Forwarding 3 13 Phone based Call Forwarding 3 13 Enabling Do Not Disturb 3 15 Placing a Call on Hold 3 15 Returning the Last Call 3 16 Using the Intercom
2. 4 4 Displays 4 6 Audio 4 7 Testing Phone Hardware 4 7 Regulatory Notices Regulatory Notices 1 End User License Agreement for Polycom Software 1 1 Index 1 1 1 1 1 Getting Started with Your SoundPoint IP 335 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 335 phone The SoundPoint IP 335 provides a powerful yet flexible IP communications solution delivering excellent voice quality The graphic display supplies content for call information multiple languages directory access and system status The SoundPoint IP 335 supports advanced functionality including multiple call and flexible line appearances presence custom ring tones local conferencing HTTPS secure provisioning and Polycom s superb Polycom HD Voice technology This chapter contains Parts List Assembling Your SoundPoint IP 335 Phone Fea
3. 3 17 Using the Auto Attendant 3 17 Parking a Call 3 17 Using the Corporate Directory 3 17 Using Call Lists 3 18 Using Voice Mail 3 18 Recording Calls Virtual Office Pro Users Only 3 19 Using Call Queues Call Queue Users Only 3 20 Assigning Speed Dial Indexes 3 20 Contents vi 4 Troubleshooting Your SoundPoint IP 335 Phone 4 1 Power and Startup 4 2 Controls 4 2 Access to Screens and Systems 4 3 Calling
4. 2 15 Contents v Deleting Contacts 2 17 Placing a Call to a Contact 2 17 Searching For a Contact 2 18 Managing Incoming Calls 2 19 Distinguishing Calls 2 19 Rejecting Calls 2 20 Diverting Calls 2 21 System Customizations 2 22 Supporting Multiple Lines 2 22 Supporting Multiple Line Keys Per Line 2 22 Supporting Shared Lines 2 23 3 Using the Features of Your SoundPoint IP 335 Phone 3 1 Placing a Call 3 2 Answering a Call
5. 1 Do one of the following steps a Press the Callers soft key to view the Received Calls list b Press to view the Placed Calls list 2 Use and to scroll through the list to find the contact 3 Press to select the entry 4 Optional Press the Info soft key The name is displayed The number time and date when the call started and call duration are accessible through use of 5 Optional Press repeatedly to select the phone number 6 Press the Save soft key to save the contact in the local contact directory 7 Press repeatedly to return to the idle display Note At this point you may want to go to the local contact directory check whether the contact was saved correctly and add missing fields Customizing Your SoundPoint IP 335 Phone 2 15 Add Contacts From Corporate Directory To add a contact to the local contact directory from the corporate directory 1 Press and select Applications gt Corporate Directory 2 Search for the contact Refer to Searching For a Contact on page 2 18 3 Press The contact s information appears on the graphic display 4 Press the Save soft key to save the contact in the local contact directory Entry saved appears on the graphic display Only the first name last name and phone number are saved If the contact already exists in the contact directory Entry already exists appears 5 Press repeatedly to return
6. Outbound or inbound calling is unsuccessful Do one of the following steps Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the display changes in response The display flickers A certain type of older fluorescent lighting causes the display to appear to flicker Do one of the following steps Move the SoundPoint IP 335 SIP phone away from the lights Replace the lights Use the screen capture feature Contact your system administrator to determine if it is enabled Troubleshooting Your SoundPoint IP 335 Phone 4 7 Audio Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Press and then select Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display Diagnostics Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following steps Ensure the headset is pl
7. Press to complete the call Answering a Call When you are not in another call you can answer a call in three basic ways using your SoundPoint IP 335 phone Using the handset Using the speakerphone Using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for Note To permanently enable your headset refer to Headset Memory Mode on page 2 5 Using the Features of Your SoundPoint IP 335 Phone 3 5 A single Line Key per line Multiple Line Keys per line If your phone is configured with multiple call appearances refer to Using Multiple Call Appearances on page 4 3 for instructions on how to answer a call Answering When Not in Another Call In all cases the active call will appear on the graphic display showing call duration and destination To answer a call using the handset Pick up the handset To answer a call using Hands Free Speakerphone mode Note Incoming calls may be ignored by pressing the Reject soft key for private lines or the Ignore soft key for private and shared lines When your SoundPoint IP 335 phone is configured for silent ring press the ringing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Note Dual tone multi frequency DTMF signaling is not availabl
8. DEF3 5 4 MNO JKL GHI 6 TUV8 WXYZ9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Menu 1 11 8 9 7 10 6 12 15 16 4 2 17 13 5 3 14 Getting Started with Your SoundPoint IP 335 Phone 1 10 Registered shared line Unregistered line VoiceMail Messages Speed Dial Ringing Call in progress Conference Call Forward Do Not Disturb Presence BLF 3 Soft Keys The screen will display labels for these keys to identify their context sensitive functions 4 Line Indicators Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The LED s indicate the following Solid green An active call is in progress Fast flashing green There is an Incoming ringing call Flashing green The call is held by the other party Flashing red The call is on hold Solid red The line is busy remotely shared lines 5 Line Keys and Activate up to two lines that can be assigned to your phone 6 Hold Holds an active call or resumes a held call 7 Headset Allows you to place and receive calls through an optionally connected headset 8 Speakerphone Allows for hands free communication during calls Getting Started with Your SoundPoint IP 335 Phone 1 11 9 Hands free Microphone Picks
9. This chapter contains instructions on Configuring Basic Settings Managing Call Lists Managing Contacts Managing Incoming Calls Some customizations of your SoundPoint IP 335 phone are performed by your system administrator These include Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines To read about the phone s basic features refer to Using the Features of Your SoundPoint IP 335 Phone on page 2 1 If you require additional information or assistance with your new phone contact your system administrator Customizing Your SoundPoint IP 335 Phone 2 2 Configuring Basic Settings To configue basic settings press and then select Settings gt Basic You can configure the following basic settings The appearance of the time and date Display contrast Backlight intensity Headset Memory Mode Headset hookswitch selection Ring type Language support localization Directory search You can mute the microphone and adjust the volume using separate keys Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 335 SIP phone If the phone cannot obtain a time and date from a configured SNTP server the display will flash Contact your system administrator if either the time or date is incorrect You have control over the format of the time and da
10. 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600 1 1 Index Symbols key page up shortcut 1 12 key page down shortcut 1 12 Numerics 123 icon 2 13 A ABC icon 2 13 answering calls 3 4 3 5 assembling your phone 1 3 assigning speed dial indexes 3 20 auto attendant 3 17 B base attaching 1 6 1 9 C call lists 3 18 types of 2 9 call park 3 17 call queues 3 20 calls ending 3 8 on hold 3 15 with handsets 3 3 with headsets 3 4 conference bridge 3 10 conferences setting up 3 8 contact directory 2 12 corporate directory 2 17 3 17 search 3 18 customizing your phone 2 1 D data entry 1 12 data entry switching modes 1 12 directory search 2 8 directory contacts 2 12 display contrast 2 3 2 5 Do Not Disturb 3 15 E electroni
11. Near Instantaneous introducing additional delay into the speech signal Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Modification of this Polycom SoundPoint IP321 331 and 335 VoIP Telephone for the New Zealand Network All samples of Polycom SoundPoint IP321 331 and 335 VoIP Telephones connected to the Telecom network shall be equipped with the following software batch Rev 3 0 2 0917 Equipped with this software batch the IP telephone is known to comply with the New Zealand speech transmission plan Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 2950 Expiry 22 06 2012 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 2948 Expiry 22 06 2012 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 2949 Expiry 22 06 2012 Ministry of Information Technologies amp Communication of the Russian Federation Declarati
12. To disable Do Not Disturb press and then select Features gt Do not disturb again Multiple Lines and Do Not Disturb If multiple lines are configured on your phone Do Not Disturb can be set on a line by line basis from the list using and For more information contact your system administrator When Do Not Disturb is enabled for a particular line this is indicated by a flashing X beside the line indicator on the display Placing a Call on Hold During a call press This will be indicated on the graphic display by the hold icon as the line indicator Press again or the Resume soft key to resume the call The active audio icon one of or appears as the line indicator Note This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Using the Features of Your SoundPoint IP 335 Phone 3 16 When a call has been on hold for an extended period of time both visual and audible alerts appear Contact your system administrator to determine if this feature is enabled disabled what the time period is and what sound effects are available When active on a call the sound effects are played at a volume that is typically lower than the normal ringer volume Multiple Calls on Hold If multiple calls are on hold use and to switch between the calls then press the Resume soft key to retrieve the desired call If two or more
13. Version 1 0 October 2010 PM352 1010 SIP 3 2 3 October 2010 1725 11241 001 Rev F User Guide for the Polycom SoundPoint IP 335 Phone for 8x8 Virtual Office 2009 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice ii Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion h
14. adjusting display constrast 2 3 2 5 adjusting volume 2 9 answering calls 3 4 3 5 assembling 1 3 assigning speed dial indexes 3 20 attaching base 1 6 auto attendant 3 17 call lists 3 18 call lists types of 2 9 call park 3 17 call queues 3 20 calls on hold 3 15 contact directory 2 12 corporate directory 3 17 customizing 2 1 data entry 1 12 Do Not Disturb 3 15 electronic hookswitch 2 6 ending calls 3 8 features 3 1 features list of 1 9 figure features 1 9 forwarding calls 3 13 getting started 1 1 handset 1 5 headset 1 5 headset memory mode 2 5 idle display 2 2 illustration 1 2 intercom 3 17 language support 2 7 last call return LCR 3 16 multiple keys per line 2 22 muting microphone 2 9 navigation key usage 1 12 parts list 1 2 placing calls 3 2 recording calls 3 19 redialing numbers 3 8 ring type 2 7 setting time and date 2 2 setting up conferences 3 8 shared lines 2 23 transferring calls 3 11 troubleshooting 4 1 using multiple lines 2 22 voice mail 3 18 speakerphone See hands free mode speed dialing 3 20 switching entry modes 1 12 system administrators text entry 1 13 Index Index 3 T text entry 1 13 time and date 2 2 transferring calls 3 11 troubleshooting audio problems 4 7 calling problems 4 4 controls problems 4 2 diagnostics 4 7 display problems 4 6 power and startup problem
15. any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay The Use of Voice Compression through the PSTN Because of the extensive delay already experienced when calling cellular and international networks some of which is already caused by their use of voice compression technologies Telecom Access Standards will only approve G711 voice technology for use on the PSTN G711 is an Instantaneous Speech encoding Technique whereas G729 and all its variants are considered
16. example in the figure below pressing places a call to James For other frequently used numbers you can associate them with a speed dial index To dial a contact associated with a speed dial index enter the speed dial index followed by the key using the dial pad then press or pick up the handset The Speed Dial list can be accessed by pressing and selecting Features gt Speed Dial or by pressing the Up arrow key from the idle screen When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index and the new entry appears at the bottom of the Speed Dial list Note The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing Using the Features of Your SoundPoint IP 335 Phone 3 21 Assigning New Speed Dial Indexes To add or edit a speed dial index for an existing contact 1 Press the Dir soft key 2 Use and to scroll through the list to find the contact 3 Press to select the entry 4 Press the Edit soft key 5 Press repeatedly until the speed dial index appears 6 Press to select the speed dial index for edit 7 Do one of the following steps Enter the next available speed dial index Delete the existing speed dial index by using the Backspace soft key and then enter a new speed dial index 8 Press the Ok or Cancel soft keys to accept or cancel changes 9 Press r
17. following steps Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or inactive Press the menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Contact your system administrator Your system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information Troubleshooting Your SoundPoint IP 335 Phone 4 3 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key The SoundPoint IP 335 phone is not in an active state Do one of the following steps Press the keys more slowly Check with your system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Menu for example To confirm that the line is active press the Menu key and then se
18. for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCH
19. is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any
20. its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation
21. last name starts with R press the 7 key three times Searching the Corporate Directory To search for a particular contact in the corporate directory 1 Press and select Applications gt Apps Home Apps Continue gt Corporate Directory Search Corporate Directory Listing Customizing Your SoundPoint IP 335 Phone 2 19 2 Search for the contact in one of the following ways In the search line enter the first few characters of the contacts last name using the dial pad For example to search for James Woller enter wo in the search line Press the Search soft key In this example James Woller appears in the search results Press the Search soft key In this example Bob Smith appears in the search results You can dial any successful matches from the resulting information on the graphic display Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings sending them directly to your voice mail or by transferring them directly to another party Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type To set a distinctive ring type for a particular contact 1 Press then select Features gt Contact Directory 2 Use and to scroll through the list to find the contact 3 Press to select the entry 4 Press the Edit soft key Customizing Your SoundPoint IP
22. neighbor s phone You can set distinctive incoming ringing tones for contacts in your local directory refer to Editing Contacts on page 2 15 To change the incoming ring to a desired sound 1 Press 2 Select Settings gt Basic gt Ring Type 3 Optional If multiple lines are configured on your phone first select the line to change from the list using and 4 Using and select the desired ring type Press the Play soft key to hear the selected ring type 5 Press the Select soft key to change to the selected ring type 6 Press or repeatedly to return to the idle display Language Support Many languages are supported by the SoundPoint IP 335 SIP phone To change the language 1 Press 2 Select Settings gt Basic gt Preferences gt Language Note If you configure your SoundPoint IP 335 phone for silent ring press the ringing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Customizing Your SoundPoint IP 335 Phone 2 8 3 Scroll through the list of available languages 4 Press to confirm your choice Text that appears on the graphic display will change to the language of your choice 5 Press or repeatedly to return to the idle display Directory Search You can configure how the search of the local contact directory is performed
23. or Cancel soft keys to accept or cancel changes 7 Press to display the next field in the contact s entry 8 Repeat steps 4 to 8 to enter the last name of the contact 9 Repeat steps 4 to 8 to enter a contact number This is a required field and it must be unique not already in the directory Entry to this field must be numeric as denoted by 10 Repeat steps 4 to 8 to change the Speed Dial Index if desired It is automatically assigned to the next available index value For more information refer to Assigning Speed Dial Indexes on page 3 20 11 Repeat steps 4 to 8 to change the Ring Type and Divert Contact if desired These fields may be left blank For more information on setting the Ring Type field refer to Distinguishing Calls on page 2 19 For more information on diverting contacts refer to Diverting Calls on page 2 21 12 Repeat steps 4 to 8 to change the Auto Reject Auto Divert Watch Buddy and Block Buddy if desired Use or to switch between Enabled and Disabled settings For more information on setting the Auto Reject field refer to Rejecting Calls on page 2 20 Customizing Your SoundPoint IP 335 Phone 2 14 13 Press to end contact s data entry 14 Press the Yes or Cancel soft keys to accept or cancel changes 15 Press repeatedly to return to the idle display Adding Contacts From Call Lists To add a contact to the local contact directory from a call list
24. outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R
25. steps in any order Pick up the handset Dial the desired number using the dial pad To place a call using Hands Free Speakerphone mode 1 Do one of the following steps a With the handset on hook press or the NewCall soft key to obtain dial tone Dial the desired number using the dial pad b With the handset on hook dial the desired number using the dial pad Press or Note URL or IP dialing is not supported on registered phones If your phone is intentionally unregistered the default dialing mode is by URL Note If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone Using the Features of Your SoundPoint IP 335 Phone 3 4 To place a call using the headset 1 Do one of the following steps a With the optional headset connected press or the NewCall soft key to obtain dial tone Press Dial the desired number using the dial pad b With the optional headset connected dial the desired number using the dial pad Press c Press You will hear a dial tone You can enter the desired number now To place a call using the Dial key 1 Do one of the following steps a Press the Callers soft key to view the Receive Call list b Press to view the Placed Call list 2 Use and to scroll through the list to find the contact 3
26. the following steps Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present on other paths If the dial tone exists on another path connect a different handset or headset to isolate the problem The phone is not registered Contact your system administrator Troubleshooting Your SoundPoint IP 335 Phone 4 5 The phone does not ring Ring setting or volume is low Do one of the following steps Adjust the ringing level from the front panel using the volume up down keys Check status of handset headset if connected and Hands Free Speakerphone Outbound or inbound calling is unsuccessful Do one of the following steps Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the display changes in response You turned off the ringer Do one of the following steps During an incoming call lift the handset press the Speakerphone key or press the Headset key to obtain a dial tone Press the ringing Line Key or the Answer soft key to answer the call If the handset is off hook when you press the Answer soft key or the Line Key the call is routed to the handset If the handset is on hook when you press the Answer soft key or Line Key the call
27. third party To divert incoming calls from a particular contact 1 Press then select Features gt Contact Directory 2 Use and to scroll through the list to find the contact 3 Press to select the entry 4 Press the Edit soft key 5 Press repeatedly until the Divert Contact field is displayed 6 Press 7 Enter the number of the party to whom you want to divert the call 8 Press the Ok or Cancel soft keys to accept or cancel changes 9 Scroll down to the Auto Divert field 10 Press and then to change between Disabled and Enabled 11 Press the Ok or Cancel soft keys to accept or cancel changes 12 Press repeatedly to return to the idle display Note Dual tone multi frequency DTMF signaling is not available while a call is incoming You may resume DTMF signaling by pressing the Reject soft key for private lines or the Ignore soft key for private and shared lines For more information contact your system administrator Customizing Your SoundPoint IP 335 Phone 2 22 System Customizations The following section details customizations of your SoundPoint IP 335 phone that are performed by your system administrator Supporting Multiple Lines Your SoundPoint IP 335 phone can support up to 2 lines Typically the top most Line Key is reserved for the principal directory number DN of the phone Depending on how your phone is configured the display could resemble one of th
28. 335 Phone 2 20 5 Press repeatedly until the Ring Type field is displayed 6 Press to edit the Ring Type 7 Enter the number corresponding to one of the ring types available For more information refer to Ring Type on page 2 7 8 Optional To remove an existing value press 9 Press the Ok or Cancel soft keys to accept or cancel changes 10 Press repeatedly to return to the idle display Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail To send incoming calls from a particular contact directly to voice mail 1 Press then select Features gt Contact Directory 2 Use and to scroll through the list to find the contact 3 Press to select the entry 4 Press the Edit soft key 5 Press repeatedly until the Auto Reject field is displayed 6 Press and then to change between Disabled and Enabled 7 Press the Ok or Cancel soft keys to accept or cancel changes Note This feature is local to the phone and may be overridden by your organization s settings For more information contact your system administrator Note Rejecting calls is not available on shared lines Customizing Your SoundPoint IP 335 Phone 2 21 8 Press repeatedly to return to the idle display Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a
29. ANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWAR
30. E PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product
31. The local contact directory can be searched by first name or last name To change the directory search parameter 1 Press 2 Select Settings gt Basic gt Preferences gt Directory search 3 Using and select the directory search parameter Last name is the default directory search parameter 4 Press to select your choice 5 Press the Yes or Cancel soft keys to accept or cancel changes Customizing Your SoundPoint IP 335 Phone 2 9 The phone will restart to set the new directory search mode if you pressed the Yes soft key Muting the Microphone During a call press The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Hands free Speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press again Adjusting the Volume Press to adjust receiver volume during a call Pressing these keys in the idle state adjusts the ringer volume Managing Call Lists A list of up to four current calls is maintained You can scroll through this list using the and Calls are ordered using the following priorities active alerting then held Calls with the same priorities are ordered oldest first If there are no current calls this list is empty Local lists of incoming both missed and received calls and outgoing a
32. are transferring the call before the transfer is completed If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by pressing the Cancel soft key To perform a blind transfer 1 During a call press the Trans soft key 2 Press the Blind soft key 3 Do one of the following steps a Enter the number to which you want to transfer the call b Press the Dir soft key to access the local contact directory use and to access the contacts and then press c Press the Dir soft key to access the corporate directory search for the desired contact and then press d Press the Callers soft key to access the Received Call list use and to access the contact and then press e Press to access the Placed Call list use and to access the contact and then press At this point the call is connected to the number to which you are transferring them Using the Features of Your SoundPoint IP 335 Phone 3 13 Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party known as static forwarding All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone For more information contact your system administrator The SoundPoint IP 335 phone offers two methods of call forwarding Online Call Forwarding Phone based Cal
33. bels are updated on the display showing Ignore Answer and Reject Answer the incoming call This places the original call on hold and refreshes the soft key labels Answering a call on shared line is no different than on private line except that there is no Reject soft key and another person on the shared line might answer the call Note Use this procedure after the call prompt disappears The call waiting prompt interrupts the active call for 10 seconds where the incoming call can be immediately dealt with Note Use this procedure after the call prompt disappears The call waiting prompt interrupts the active call for 10 seconds where the incoming call can be immediately dealt with Using the Features of Your SoundPoint IP 335 Phone 3 8 Ending a Call To end a call Do one of the following steps Press the EndCall soft key Replace the handset Press if in Hands free Speakerphone Mode or if in Headset Mode Redialing To redial any call placed from your phone 1 Press to display the Placed Calls list 2 Scroll to select the desired recipient 3 Press again to place the call Setting Up Conference Calls The SoundPoint IP 335 phone offers two methods of conferencing Local Conference Conference Bridge Local Conference You can create a conference with other parties using the phone s local conference feature To set up a local conference 1 Call the f
34. c hookswitch 2 6 ending calls 3 8 F features 3 1 list of 1 9 SoundPoint IP 335 1 9 forwarding calls 3 13 online call forwarding 3 13 phone based 3 13 G getting started 1 1 H handset answering a call 3 5 connecting 1 5 illustration 1 2 placing a call 3 3 hands free mode answering a call 3 5 disabled 3 3 placing a call 3 3 headset answering a call 3 6 connecting 1 5 electronic hookswitch 2 6 memory mode 2 5 placing a call 3 4 headset jack 1 5 headset memory mode 2 5 holding calls 3 15 I idle display 2 2 Index Index 2 inactivity timer 1 13 intercom 3 17 L language support 2 7 last call return 3 16 LCR 3 16 local conference 3 8 Join soft key 3 9 Split soft key 3 9 M multiple calls hold 3 16 multiple keys per line 2 22 multiple lines call forwarding 3 13 Do Not Disturb 3 15 ring type 2 7 support for 2 22 Voice Mail 3 19 muting microphone 2 9 N navigation guide icon 1 13 navigation key usage 1 12 network connection phone 1 4 P parts list 1 2 placing calls 3 2 PoE See Power over Ethernet Power over Ethernet PoE 1 4 power source phone 1 4 R recording calls 3 19 redialing numbers 3 8 ring types 2 7 RJ 9 1 5 S shared lines 2 23 shortcuts 1 12 silent ring answering calls 3 5 SoundPoint IP 330 attaching base 1 9 shortcuts 1 12 text entry 1 13 SoundPoint IP 335
35. calls are on hold an indication appears on the graphic display for example 3 4 indicating that this is the third call out of four calls If calls are on hold on more than one Line Key all calls are combined into a single call list The Line Key that a call is associated with is indicated by the line icon in reverse colors Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key Returning the Last Call Last Call Return LCR enables you to automatically call back the last incoming call without having to dial the number To call back the last incoming call 1 Press the More soft key then the LCR soft key 2 You can pick up the handset first then press LCR to place the call on your handset Note As using the Hold feature typically generates music or a beeping tone avoid putting a conference call on hold Using the Features of Your SoundPoint IP 335 Phone 3 17 Using the Intercom You can use the Intercom key to automatically connect with a remote extension To automaticallly connect with a remote extension 1 Press the Intercom soft key 2 Dial the number you wish to Intercom to and then press the Enter soft key If you are receiving an intercom call the phone rings then automatically connects to your speakerphone Using the Auto Attendant To access the Auto Attendant 1 Press the AA soft key Press the More soft key if t
36. changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada CE and VCCI Mark This SoundPoint IP 321 331 or 335 SIP is marked with the CE mark This mark indicates compliance with EEC directories 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Regulatory Notices Regulatory Notices 4 Safety and Compliance continued Russian Compliance New Zealand Telepermit Polycom SoundPoint IP321 331 and 335 VoIP Telephone PTC 220 08 063 PTC General Warning The grant of a Telepermit for
37. d manage conference calls Basic functionality includes the ability to create and log into conference bridges There are also administrator modes that allow calling out and dropping parties from the bridge Conference bridge supports up to 20 connected callers An unlimited number of conference bridges can be in session at the same time To call into a conference bridge Internal 1 Press the ConfServ soft key 2 Follow the Conference Bridge voice prompts External 1 Call direct DID to Conference Bridge only if a DID is assigned to Conference Bridge 2 Call in Auto Attendant and select Menu Option that is assigned to Conference Bridge e g Option 4 gt Conference Bridge Conference Menu Options Enter a Conference Option 1 1 Enter your extension then press 2 Enter conference ID then press 3 Please record first and last name then press Create a Conference Option 2 1 Enter your extension then press 2 Enter your password then press Voicemail Password Create a conference that expires in 2 weeks press 1 Create a non expiring conference press 2 Create a conference with a custom expiration date press 3 Using the Features of Your SoundPoint IP 335 Phone 3 11 Delete Existing Conference Option 3 1 Enter your extension then press 2 Enter your password then press Voicemail Password 3 Enter the conference ID you want to dele
38. d on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in
39. e Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provide
40. e and Date 2 2 Display Contrast 2 3 Backlight Intensity 2 3 Headset Memory Mode 2 5 Electronic Hookswitch 2 6 Ring Type 2 7 Language Support 2 7 Directory Search 2 8 Muting the Microphone 2 9 Adjusting the Volume 2 9 Managing Call Lists 2 9 Managing Contacts 2 12 Adding Contacts 2 12 Editing Contacts
41. e following figures Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it This enhances call visualization and simplifies call handling If this is the case the display could resemble the following figure Incoming calls to this line will be distributed evenly among the available Line Keys Similarly outgoing calls will be distributed The SoundPoint IP 335 combines the call appearances for multiple line keys into a single call list The line key that a call belongs to is indicated by the reverse colored icon Customizing Your SoundPoint IP 335 Phone 2 23 Supporting Shared Lines Your SoundPoint IP 335 phone supports shared lines A shared line is indicated by a different line icon In the following figure the line 3413 is private and the line 3416 is shared If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both Calls on shared lines can be transferred placed on hold or added to a conference Note Shared lines are an optional feature and may not be supported on your particular system For more information contact your system administrator Note Call Forwarding is not available on shared lines Do Not Disturb DND on shared lines disables the ringing option only the visual indication is still in place 3 1 3 Using the Features of Your S
42. e while a call is incoming You may resume DTMF signaling by pressing the Reject soft key for private lines or the Ignore soft key for private and shared lines For more information contact your system administrator Note If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone Using the Features of Your SoundPoint IP 335 Phone 3 6 Do one of the following steps Press With the handset on hook press opposite the incoming call where the line status indicator is flashing green Press the Answer soft key To answer a call using the headset Press to answer the call through an optionally connected headset If Headset Memory Mode is activated press or the Answer soft key Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number If your phone is configured for a single Line Key per line The second call may cause a call waiting tone to be played and you see the second call appearance The call waiting prompt identifying the incoming caller appears for 10 seconds only You can ignore answer or reject the call The Reject soft key on private lines only After this point the active call is in focus and the user must scroll to the incoming call appearance to Answer If your phone is configured
43. epeatedly to return to the idle display Note Press and hold the unassigned Line 2 key from the idle display to associate a speed dial index The next available speed dial index will be assigned automatically Using the Features of Your SoundPoint IP 335 Phone 3 22 To assign a new speed dial key 1 Press and hold if unassigned A new empty entry in the contact directory is automatically opened allowing contact information to be added 2 Press to enter a first name 3 Enter the first name of the contact from the dial pad 4 Press the Ok or Cancel soft keys to accept or cancel changes 5 Press to display the next field in the contact s entry 6 Repeat steps 2 to 5 to enter the last name of the contact 7 Repeat steps 2 to 5 to enter a contact number 8 Repeat steps 2 to 5 to change the Speed Dial Index if desired The index can be any value between the next available index value and the maximum 99 9 Press the Yes or Cancel soft keys to accept or cancel changes 10 Press repeatedly to return to the idle display Polycom recommends that you assign speed dial index values consecutively For example the second Line Key is assigned to the speed dial index value 2 Note To add a speed dial contact if the Line 2 key is already assigned refer to Adding Contacts on page 2 12 4 1 4 Troubleshooting Your SoundPoint IP 335 Phone This chapter contains general troubleshooting
44. er Ethernet PoE for network and power source connections unless otherwise directed by your system administrator Power over Ethernet Using a regular CAT5 cable optional accessory from Polycom the phone can be powered from a PoE IEEE 802 3af compliant switch or hub To connect using a PoE source Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in line power switch Note The AC power adapter is a separate optional accessory Your system administrator will provide one if necessary Power Adapter Optional Accessory IEEE802 3af compliant PoE Hub Switch Midspan Unit Optional PC Port SoundPoint IP 33x Only Note The SoundPoint IP 335 phone has an optional PC connection If you want to use the optional PC connection on the SoundPoint IP 335 a separate ferrite clamp not included is required Contact your system administrator Getting Started with Your SoundPoint IP 335 Phone 1 5 Connecting the Handset and Optional Headset To connect the handset and optional headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional to the headset jack on the back of the phone Getting Started with Your SoundPoint IP 335 Phone 1 6 Attaching the Base Attach the phone base to the phone in one of the
45. ereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and as
46. erting then held Calls with the same priorities are ordered oldest first If there are no current calls this list is empty Local lists of incoming both missed and received calls and outgoing also known as placed calls is maintained by the phone up to 99 for each list The initial view of both lists shows the list title and the first two calls in the list where the first call is displayed in reverse video to indicate that it is currently selected A symbol to indicate whether the call was answered or missed is shown for each entry in the incoming list Press the Callers soft key to view the Received Calls list shown in the following figure Customizing Your SoundPoint IP 335 Phone 2 11 Press to view the Placed Calls list shown in the following figure To manage the listed calls To return the call Press to return the call To return to the previous menu Press To store the contact to the local contact directory Press to select the entry then press the Save soft key To delete the call from list Press the Delete soft key Press repeatedly to return to the idle display Note Press the Info soft key to see the call information The name is displayed Access the other information by using the Up and Down arrow keys Note Press the Right arrow key from the idle display to access the Placed Calls list Press the Down arrow key from the idle dis
47. feature is especially useful for permanent or full time headset users To permanently enable the Headset Memory Mode 1 Press 2 Select Settings gt Basic gt Preferences gt Headset gt Headset Memory 3 Use the or to select Enabled Customizing Your SoundPoint IP 335 Phone 2 6 4 Press to confirm your choice 5 Press or repeatedly to return to the idle display Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode gt gt Press twice Pressing or Answer soft key to receive a call will now connect to the your headset automatically Electronic Hookswitch This feature enables electronic hookswitch support To select a headset that supports electronic hookswitch 1 Press 2 Select Settings gt Basic gt Preferences gt Headset gt Analog Headset Mode 3 Use the or to select your headset and press the Select soft key 4 Press or the Exit soft key repeatedly to return to the idle For information on supported headsets to provide electronic hookswitch features for placing answering and ending calls go to www polycom com support voice and enter Headset Compatibility List in the Knowledge Base text box or contact your system administrator Customizing Your SoundPoint IP 335 Phone 2 7 Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from your
48. following ways As a desk mount As a wall mount For more detailed instructions go to http www polycom com support voice index html and search for the Wallmount Instructions for SoundPoint IP Phones quick tip To attach the base as a desk mount 1 Place all cords in the recessed area above the modular jacks For information on supported headsets go to www polycom com sup port voice soundpoint_ip VoIP_Technical_Bulletins_pub html and look for Techni cal Bulletin 37477 Headset Compatibility List Note If headsets are deployed in high static environments where users frequently disconnect and re connect the headset to the phone it is possible that the phone can be damaged by electrostatic discharge ESD You should take precautions to avoid excessive static buildup in your environment This can include humidity control and removal of synthetic materials near the phone location Antistatic spray applied to carpets in the workplace can reduce the level of static buildup Getting Started with Your SoundPoint IP 335 Phone 1 7 2 Align the protrusions on the bracket with their corresponding holes in the phone 3 Snap them together to lock the bracket to the phone To attach the base as a wall mount 1 Place all cords in the recessed area below the modular jacks Getting Started with Your SoundPoint IP 335 Phone 1 8 2 On the back of the phone remove the key located behind the hook
49. for multiple Line Keys per line The second call will cause a call waiting tone to be played the second Line Key indicator to fast flash green and an incoming call icon appears The call waiting prompt identifying the incoming caller appears for 10 seconds only You can ignore answer or reject the call The Reject soft key on private lines only If your phone is configured for shared lines The second call will cause a call waiting tone to be played the second Line Key indicator to fast flash green and an incoming call icon appears on the second Line Key The call waiting prompt identifying the incoming caller appears for 10 seconds only Note Pressing the Ignore soft key will stop the ringing for that call Using the Features of Your SoundPoint IP 335 Phone 3 7 To answer an incoming call on a line configured for a single Line Key 1 Press to place the original call on hold 2 Press to access the new call Soft key labels are updated on the display showing Ignore Answer and Reject 3 Answer the incoming call This places the original call on hold and refreshes the soft key labels To answer an incoming call on a line configured for multiple Line Keys Do one of the following steps Answer the call by pressing or associated with the second incoming call The first call is put on hold and the second call is answered Press to put the original call on hold Soft key la
50. he AA soft key is hidden 2 Follow Auto Attendant voice prompts Parking a Call During a call press the Park soft key A recording will tell you which extension the call is parked on your other party is placed on hold until the parked call is picked up To pick up a parked call just dial the extension the call is parked at Using the Corporate Directory To use the Corporate Directory to make a call 1 Press and select Applications then select Apps Home then Corporate Directory Listing 2 Browse up and down the directory list and select the person you wish to call speed dial Using the Features of Your SoundPoint IP 335 Phone 3 18 For long directories you can search for a user in the directory and then select their name to speed dial them To search an extensive Corporate Directory 1 Press and select Applications then select Apps Home then Corporate Directory Search 2 Input name extension or other data into the search field then scroll down and select Search 3 Select the matching entry to speed dial the user or select Back to do a new search Using Call Lists From the idle screen press for Speed Dial for Received Calls or for Placed Calls Or press then select Features gt Call Lists Choose Received Calls Placed Calls or Clear Call information will be displayed Select a call and press to dial the number To Delete the entry Save the contact infor
51. information to help you solve any problems you might encounter when you use your SoundPoint IP 335 phone The table in this chapter list possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take Power and Startup Controls Access to Screens and Systems Calling Displays Audio To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 4 7 If you require additional assistance contact your system administrator Troubleshooting Your SoundPoint IP 335 Phone 4 2 Power and Startup Controls Symptom Problem Corrective Action There are power issues The SoundPoint IP 335 phone has no power Do one of the following steps Verify that no lights appear on the phone when it is powered up Check if the phone is properly plugged into a functional AC outlet Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If the phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet Symptom Problem Corrective Action The dial pad does not work The dial pad on the SoundPoint IP 335 phone does not respond Do one of the
52. irst party Using the Features of Your SoundPoint IP 335 Phone 3 9 2 Press Conf soft key to create a new call The active call is placed on hold 3 Call the second party 4 When the second party answers press the Conf soft key again to join all parties in the conference To split a conference call Press the Split soft key to split the conference Both parties will be on hold To set up a conference call using the Join soft key When you are in an active call a If you have one call on hold on the same line or other line use to go to the call on hold then press the Join soft key A conference is created with the active call the call on hold and yourself b If you have more than one call on hold use and to switch to the desired call on hold press the Join soft key A conference is created with active call the call on hold and yourself To end a conference call Press the EndCall soft key or hang up The other parties will continue to be connected Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing a Call on page 3 2 Searching For a Contact on page 2 18 or Managing Call Lists on page 2 9 Using the Features of Your SoundPoint IP 335 Phone 3 10 Conference Bridge A key business tool the conference bridge allows users with an extension and voicemail passwords to schedule an
53. is routed to the speaker Service Unavailable appears on the graphic display The user pressed the New Call soft key dialed a number with the handset on hook or attempted to make a call from the contact directory when the phone was not registered Check with your system administrator to see when your phone will be registered The line icon shows an unregistered line icon The phone line is unregistered Contact your system administrator Symptom Problem Corrective Action Troubleshooting Your SoundPoint IP 335 Phone 4 6 Displays Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the SoundPoint IP 335 phone Do one of the following steps Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Use the screen capture feature Contact your system administrator to determine if it is enabled The contrast needs adjustment Do one of the following steps Refer to Display Contrast on page 2 3 Reboot the phone to obtain a default level of contrast Use the screen capture feature Contact your system administrator to determine if it is enabled
54. itten consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Regulatory Notices Regulatory Notices 2 Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defect
55. ive product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the a
56. klight Idle intensity decrease Customizing Your SoundPoint IP 335 Phone 2 4 The Backlight On intensity applies for the following events Any key press Hookswitch release Incoming calls Ending a call holding a call resuming a call by the other party A voice or instant message received If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases A call is in progress A call is on hold There is an incoming call ringing There is an outgoing call ringing back Any menu shows on the display In all other cases the Backlight Idle intensity applies To modify the backlight intensity 1 Press 2 Select Settings gt Basic gt Backlight Intensity 3 Select Backlight On Intensity Customizing Your SoundPoint IP 335 Phone 2 5 4 Use or to select high medium low or off and then press the Select soft key The default level is High 5 Select Backlight Idle Intensity 6 Use or to select high medium low or off and then press the Select soft key The default level is low 7 Select Maximum Intensity 8 Press the Up or Down soft keys to increase or decrease the backlight intensity 9 Press the Ok or Cancel soft keys to accept or cancel changes 10 Press to return to the idle display Headset Memory Mode This
57. l Forwarding Online Call Forwarding To enable online call forwarding 1 Log on to your Virtual Office Onlinedashboard at http virtualoffice 8x8 com 2 Select the Settings button and then select the My Rules tab 3 Update your Call Forwarding Rules and press Save You can return to Virtual Office Online at any time to update your Call Forwarding Rules Phone based Call Forwarding To enable call forwarding to another party 1 Press and select Features gt Forward 2 Optional If multiple lines are configured on your phone select the line to forward from the list using and Note 8x8 recommends using online call forwarding instead of phone based call forwarding so that your call forwarding instructions are stored online instead of on your phone If you set your call forwarding rules on your phone they will not be in effect if your phone is disconnected from an Internet connection Using the Features of Your SoundPoint IP 335 Phone 3 14 3 Using and select the forwarding type you want to change and then press The options are Always For all incoming calls No Answer Once all options to accept calls have been taken Busy When you are already in a call 4 Depending on your selection a If you select Always enter a number to forward all future incoming calls to b If you select No Answer enter a number to forward all unanswered incoming calls to and how man
58. lect Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone Contact your system administrator The display shows Network Link is Down The LAN cable is not properly connected Do one of the following steps Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Press the menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active To attempt re registration to the call server reboot your phone Contact your system administrator Troubleshooting Your SoundPoint IP 335 Phone 4 4 Calling Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the SoundPoint IP 335 phone Do one of the following steps Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of the audio paths Do one of
59. ll Press the More soft key to find the CallRecord soft key You will see a Recording is On confirmation message on the phone screen To turn Call Recording off Press the Exit soft key then press the More soft key to find the CallRecord soft key again Once you press the CallRecord soft key you will see a Recording is Off confirmation message Note Voice Mail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voice Mail may be accessible with a single key press Contact your system administrator about this option Using the Features of Your SoundPoint IP 335 Phone 3 20 Using Call Queues Call Queue Users Only Phones on 8x8 Call Queues can log in and out of Call Queues if the Call Queue Admin has granted log in out permission to the user To enter or exit a Call Queue 1 Press and select Applications gt Apps Home or if you just recently used Call Queue you can select Apps Continue 2 Select Call Queues gt Log In All to enter all your Call Queues or Log Out to exit your Call Queues If you are not a member of a Call Queue set up by your administrator you will get a message that you do not belong to any Call Queues Assigning Speed Dial Indexes You can associate a contact with for single touch dialing of a frequently used number For
60. lleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Regulatory Notices Regulatory Notices 3 Safety and Compliance Part 15 FCC Rules This device
61. lso known as placed calls is maintained by the phone up to 99 for each list The initial view of both lists shows the list title and the first two calls in the list where the first call is displayed in reverse video to indicate that it is currently selected A symbol to indicate whether the call was answered or missed is shown for each entry in the incoming list Press the Callers soft key to view the Received Calls list shown in the following figure Note Depending on the size of your local contact directory the reconfiguration may take a few minutes Note To conform to regulatory requirements handset and headset volume will return to a preset level after each call but your system administrator can change this Hands free Speakerphone volume settings will be maintained across calls Customizing Your SoundPoint IP 335 Phone 2 10 Press to view the Placed Calls list shown in the following figure To return the call Press to return the call To return to the previous menu Press To store the contact to the local contact directory Press to select the entry then press the Save soft key To delete the call from list Press the Delete soft key Press repeatedly to return to the idle display A list of up to four current calls is maintained You can scroll through this list using the and Calls are ordered using the following priorities active al
62. mation or see Info about the call press the More soft key Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display If the phone is configured for multiple lines an individual line indicator icon indicates Voice Mail messages left on that line A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center Using the Features of Your SoundPoint IP 335 Phone 3 19 To listen to voice messages 1 Press the VoiceMail soft key or press select Features gt Messages gt Message Center and then press 2 Follow voice or visual prompts on the graphic display to retrieve your messages If multiple lines are configured on your phone select from which line messages are to be retrieved To transfer a call to voicemail 1 During a call select the Xfer2VM soft key 2 Enter the extension of the person you want to transfer the caller to 3 The caller is transferred directly to the voicemail box at that extension Recording Calls Virtual Office Pro Users Only Call Record On Off is available to Virtual Office Pro users when the Call Recording feature is set to record calls On Demand To turn on Call Recording during a ca
63. n edit session is in progress Note Pressing the also allows for URL or IP address entry These options are only available to system administrators in appropriate menu items For example when editing directory contacts use Abc abc or 123 and when editing server addresses use URL IP or 123 Getting Started with Your SoundPoint IP 335 Phone 1 14 Press and hold for one second from the idle display to point to the contact in the directory system where you can scroll through the individual fields to the Placed Calls list when the phone is idle Pressing again will call the currently highlighted number Pressing while in the dialing editor will dial the current number Press and hold the Backspace soft key to delete an entire field Note To enter the character use the key to access the appropriate special character cannot be entered using its own key because it is used to change text entry modes 2 1 2 Customizing Your SoundPoint IP 335 Phone You can customize your SoundPoint IP 335 desktop phone by adjusting the setting for time and date display contrast and ring type for example You can add contacts to the phone s directory manually or from call lists You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your SoundPoint IP 335 phone
64. nd down to scroll through the lists Use the dial pad keys to navigate and make selections in numbered menu lists Note Press the key to page up Press the key to page down These shortcuts can be used when lists appear on more than one page However these shortcuts do not work in the Contact Directory Getting Started with Your SoundPoint IP 335 Phone 1 13 The navigation guide icon in the top left corner of the graphic display shows which arrow keys can be used at a particular sublevel For example the following figure shows that and can be used at this point To enter text using the dial pad press the number keys one or more times For example for A press 2 and for C press 222 The text that can be entered by a key is shown beneath the entry line This is true for all languages that can be displayed by the phone When in text entry mode the title will show whether keys will generate numbers 1 or characters a or A The type of text entry available is displayed in the title line Switch between alphabetic with and without an uppercase letter first and numeric text entry by pressing the key Special characters like and _ are considered alphabetic and appear when you press 1 or 0 Switch to uppercase by pressing and to lowercase by pressing Note After 20 seconds of inactivity the menu system will also automatically exit to the idle display unless a
65. on of Conformity DoC 2947 Expiry 22 06 2012 GOST R Certificate US 05 B00987 Expiry 21 06 2012 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with th
66. oundPoint IP 335 Phone Your SoundPoint IP 335 phone is designed to be used like a regular phone on a public switched telephone network PSTN You can place calls transfer a call to someone else or conduct a conference call At any time only one active call may be in progress on your phone The active call is the one that has audio associated with it There may be up to three other calls on hold or in an Incoming call or Ringing state on a particular line Use and to switch between these calls With two lines there can be maximum of four calls or two conferences on your phone This chapter provides basic operating instructions for the SoundPoint IP 335 phone This chapter contains instructions on Placing a Call Answering a Call Ending a Call Redialing Setting Up Conference Calls Transferring Calls Forwarding Calls Enabling Do Not Disturb Placing a Call on Hold Returning the Last Call Using the Intercom Using the Auto Attendant Parking a Call Using the Features of Your SoundPoint IP 335 Phone 3 2 Using the Corporate Directory Using Call Lists Using Voice Mail Recording Calls Virtual Office Pro Users Only Using Call Queues Call Queue Users Only Assigning Speed Dial Indexes To customize your phone refer to Customizing Your SoundPoint IP 335 Phone on page 2 1 Review useful
67. play to access the Received Calls list You can use these shortcuts while placing calls or performing transferring and conferencing functions Note You can manually clear the call lists They are automatically cleared when you restart the phone Customizing Your SoundPoint IP 335 Phone 2 12 Managing Contacts You can enter 99 contacts in your phone s local contact directory You can dial or search for a contact in this directory You may add edit and delete contacts You may have access to portions of your corporate directory through your phone The contacts that you can see are determined by your system administrator You can palce calls to contacts in your corporate directory You may be able to add contacts from the corporate directory to your local contact directory Adding Contacts You can add a contact manually from a call list or from your corporate directory Adding Contacts Manually New entries to the local contact directory are added to the top of the list To add a contact to the local contact directory manually 1 Press then select Features gt Contact Directory 2 The Directory screen displays lt New Entry gt displays at the top of the list 3 Press to add a new entry Customizing Your SoundPoint IP 335 Phone 2 13 4 Press to enter a first name Entry to this field is alphabetic as denoted by 5 Enter the first name of the contact from the dial pad 6 Press the Ok
68. rs 5 Press repeatedly to return to the idle display Placing a Call to a Contact Placing Calls From the Contact Directory To place a call to a contact in the local contact directory 1 Press then select Features gt Contact Directory 2 Use and to scroll through the list to find the contact 3 Press or lift the handset Placing Calls From the Corporate Directory Customizing Your SoundPoint IP 335 Phone 2 18 To place a call to a contact in the corporate directory 1 Press and select Applications gt Corporate Directory 2 Search for the contact Refer to Searching the Corporate Directory on page 2 18 3 Press or lift the handset Searching For a Contact Searching the Contact Directory To search for a particular contact in the local contact directory 1 Press then select Features gt Contact Directory 2 Search for a contact using the dial pad You can change the directory search parameter used By default it is the contact s last name For more information refer to Directory Search on page 2 8 The first time a dial pad key is pressed the first entry whose last name starts with a character that matches the first letter on the key label will be retrieved The second key press repeats the process using the second letter on the key and so on For example to find the first directory entry whose last name starts with J press the 5 key once To find the first entry whose
69. s 4 2 screen and system problems 4 3 U useful tips 1 12 V voice mail 3 18 volume 2 9
70. sociated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE iii About This Guide Thank you for choosing the SoundPoint IP 335 SIP phone a full duplex hands free phone This unit provides business telephony features and functions such as multiple call appearances call hold transfer and conference over an IP network This User Guide provides everything you need to quickly use your new phone Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 335 SIP phone As well read the Parts List and Regulatory Notices sections in this guide before
71. switch and reposition it so that the end tab at a 450 angle is facing up 3 Using wall anchors not included fasten the base stand with the mounting tab facing up 4 Align the base stand tabs with their corresponding insertion points on the phone and then snap the phone into place as shown Getting Started with Your SoundPoint IP 335 Phone 1 9 Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it see Quick Tip 44011 Register Standalone SoundPoint IP SoundStation IP and Polycom VVX 1500 Phones available at http www polycom com usa en support voice soundpoint_ip VoIP_Technical_Bulletins_pub html Features of Your SoundPoint IP 335 Phone The features of the SoundPoint IP 335 phone are 1 Message Waiting Indicator This will alert you to voice and text instant messages 2 Line Icons Use these keys to activate up to two lines that can be assigned to your phone The associated icons represent Registered line ABC2 1
72. te display and can turn the display of time and date off The default time and date format appears in the following figure To configure the time and date 1 Press 2 Select Settings gt Basic gt Preferences gt Time amp Date 3 Select from Clock Date Clock Time Clock Order or Enable Disable 4 Scroll through the options under each of these selections using the and Customizing Your SoundPoint IP 335 Phone 2 3 5 Press to confirm your choice For example the following figure shows Clock Time 6 Press or repeatedly to return to the idle display Display Contrast To adjust the contrast on the display to a comfortable level 1 Press 2 Select Settings gt Basic gt Contrast 3 Press the Up or Down soft keys to increase or decrease the display contrast 4 Press the Save soft key to accept changes or to cancel changes 5 Press or repeatedly to return to the idle display Backlight Intensity Backlight intensity has three components Backlight On Backlight Idle Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you are modifying the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high values for both Backlight On intensity and the Bac
73. te then press Transferring Calls A call can be transferred in one of three ways Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer To transfer a call on page 3 11 Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call To perform a blind transfer on page 3 12 Attended transfer The parties are automatically connected to each other after you exit the conference Set up a conference call and then end your participation For more information refer to Setting Up Conference Calls on page 3 8 To transfer a call 1 During a call press Trans soft key The active call is placed on hold 2 Do one of the following steps a Enter the number to which you want to transfer the call A normal or consultative transfer is assumed b Press the Normal soft key to access the local contact directory corporate directory or received callers list Then choose either the Dir or Callers soft key Choose the number to which you want to transfer the call Using the Features of Your SoundPoint IP 335 Phone 3 12 3 As soon as the ring back sound is heard or after the party answers press Trans soft key to complete the transfer You can talk privately to the party to which you
74. the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for
75. tips about the phone in Before You Use Your SoundPoint IP 335 Phone on page 1 12 If you require additional information or assistance with your new phone contact your system administrator Placing a Call You can place a call in many ways using your SoundPoint IP 335 phone Using the handset Using the speakerphone Using the headset Using Using or You can also dial the number first and then choose the method you will use to speak to the other party To call a speed dial number use the dial pad to enter the speed dial index followed by the key and then press or pick up the handset to place a call You can search the local contact directory or the corporate directory and dial from the search results page Note Several advanced features are available through 8x8 s Virtual Office Online For information on these features refer to http www 8x8 com Support BusinessSupport Documentation aspx a3 Using the Features of Your SoundPoint IP 335 Phone 3 3 During a call you can alternate between Handset Headset or Hands Free Speakerphone modes by pressing the or keys or picking up the handset Call duration on an active call is monitored through a local call timer This is visible within the active call window on the graphic display In the figure below the call to James Dean has lasted 2 hours 48 minutes 23 seconds so far To place a call using the handset 1 Do the following
76. to the idle display Editing Contacts To edit a contact in the local contact directory 1 Press then select Features gt Contact Directory 2 Use and to scroll through the list to find the contact 3 Press to select the entry Customizing Your SoundPoint IP 335 Phone 2 16 4 Press the Edit soft key 5 Use and to scroll through the fields then press to select the field 6 Make the desired changes The Ok soft key is not displayed until a change has been made The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected see step 3 Press and to place the cursor either at the beginning or end of the item respectively Press to move to the next field 7 Press the Ok or Cancel soft keys to accept or cancel changes 8 Press repeatedly to return to the idle display Note You can also edit a contact associated with a speed dial key by pressing and holding that speed dial key and then following the steps 5 to 7 above Customizing Your SoundPoint IP 335 Phone 2 17 Deleting Contacts To delete a contact from the local contact directory 1 Press then select Features gt Contact Directory 2 Use and to scroll through the list to find the contact 3 Press to select the entry 4 Press the Delete soft key The contact is deleted from the directory The next entry in the directory appea
77. tures of Your SoundPoint IP 335 Phone Before You Use Your SoundPoint IP 335 Phone To customize your phone refer to Customizing Your SoundPoint IP 335 Phone on page 2 1 To read about the phone s basic features refer to Using the Features of Your SoundPoint IP 335 Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator Getting Started with Your SoundPoint IP 335 Phone 1 2 Parts List The following components are included in your SoundPoint IP 335 package Polycom SoundPoint IP 335 phone Handset and Handset Cord ABC2 1 DEF3 5 4 MNO JKL GHI 6 TUV8 WXYZ9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Menu Getting Started with Your SoundPoint IP 335 Phone 1 3 Phone Base Network Power Cable Quick Start Guide and registration card Ensure that you have received each item If you are missing any items contact your system administrator Assembling Your SoundPoint IP 335 Phone This section describes how to assemble your SoundPoint IP 335 phone Topics include Connect network and power source Connect handset and headset optional Attach phone base If your phone is already assembled go to Features of Your SoundPoint IP 335 Phone on page 1 9 Getting Started with Your SoundPoint IP 335 Phone 1 4 Connecting Network and Power Source Use Power ov
78. ugged into the jack marked Headset at the rear of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged You are using a headset and the people you call hear echo There may be an issue with the echo cancellation feature of your headset Do the following Press the Menu key then select Settings gt Basic gt Preferences gt Headset gt Echo Cancellation Using the arrow keys select Enabled and then press the Select soft key Contact your system administrator Regulatory Notices 1 Regulatory Notices Service Agreements Please contact your 8x8 Inc support for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without wr
79. up audio during hands free calls Place your phone on a hard flat surface for best results 10 Volume Keys Adjusts the volume of the handset headset speaker and ringer 11 Microphone Mute Mutes local audio during calls 12 Dial Pad Provides the 10 digits alphabetic characters and special characters available in context sensitive applications 13 Feature Keys Access important features using these keys Dials phone numbers or allows you to view the placed call list Accesses local your phone and call server features 14 Display Control Keys Use and arrow keys to scroll through the displayed information Use the Select key to select a field of displayed data or enter edit mode for some settings 15 Speaker For ringer and hands free audio output 16 Hookswitch Getting Started with Your SoundPoint IP 335 Phone 1 12 17 Graphic Display Shows information about calls messages soft keys time date and other relevant data Important messages appear on the idle display through an animated scrolling list which has precedence over the idle display The following figures show a phone with four messages The messages continuously scroll over the screen Before You Use Your SoundPoint IP 335 Phone To navigate menus and to enter data these are useful tips Press to enter the basic settings menu or exit from any menu Press and or hold a
80. y rings to wait before forwarding one ring is approximately six seconds A value of 2 is recommended c If you select Busy enter a number to forward all future incoming calls to when you are already in another call 5 Select the Enable soft key to confirm call forwarding Select the Exit soft key to cancel any changes The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled To disable call forwarding 1 Press and select Features gt Forward 2 Optional If multiple lines are configured on your phone select the line to forward from the list using and 3 Using and select the forwarding type you want to change and then press the Select soft key 4 Press the Disable soft key to turn off call forwarding The idle display returns and the regular icon appears as the line indicator Note You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to Placing a Call on page 3 2 Using the Features of Your SoundPoint IP 335 Phone 3 15 Enabling Do Not Disturb Press and then select Features gt Do not disturb to prevent the phone from ringing on incoming calls A flashing icon and text on the graphic display indicates that Do Not Disturb is on Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator
81. you set up and use the SoundPoint IP 335 SIP phone This information can also be found at http www 8x8 com Support aspx iv Contents About This Guide iii Contents 0 iv 1 Getting Started with Your SoundPoint IP 335 Phone 1 1 Parts List 1 2 Assembling Your SoundPoint IP 335 Phone 1 3 Connecting Network and Power Source 1 4 Connecting the Handset and Optional Headset 1 5 Attaching the Base 1 6 Registering the Phone 1 9 Features of Your SoundPoint IP 335 Phone 1 9 Before You Use Your SoundPoint IP 335 Phone 1 12 2 Customizing Your SoundPoint IP 335 Phone 2 1 Configuring Basic Settings 2 2 Appearance of Tim

SoundPoint IP 335 User Guide - Packet8

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