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HP ProBook 6470b

1. 70 Bluetooth mod le RINT INE eSI tU UH ve 72 MORE QU UA Do HLN MOI HR RRH RA RIER IER OAAMUS 73 op ERN ee ae NS 75 PSV OO sirsiran aa Eeee Pe abo tM DIST Pu En neues 76 Base ste pe aantena hts suasensaperadhentancntentnbnenscesnacute pase iaraniaher ind 80 BS EF IS STAN cates nbc aap dale Reni MERE ko EA E EE Y 84 RTI fA NS GNOME ERER 85 Service cover release latch 87 Battery release latch assembly 90 Function Dogra aaa a aain E 93 System board bosse eend thoxpeetepuecardeaaiarseucsscenidetcietdrraecandemacanceda aerate 95 Heat sink m Tr CMT 99 ds m r 102 USB Boara eere e Pad E SM HEEN 105 Display assembly pcc 107 5 Computer Setup BIOS and Advanced System Diagnostics 115 Starting Bron I oU 115 Using Computer 116 Navigating and selecting in Computer 116 Restoring factory settings in Computer 117 Updating the NGF aaa cana chases a ea E EAER 117 Determining the BIOS version 117 Downloading a BIOS op
2. Item Description Function 1 Product This is the product affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag 25 Computer major components 26 Chapter Illustrated parts catalog Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 33 2 Keyboard with pointing stick includes keyboard cable and pointing stick cable For use in Belgium 684332 A41 For use in Brazil 684332 201 For use in Bulgaria 684332 261 For use in Canada 684332 DB1 For use in the Czech Republic and Slovakia 684332 81 For use in Denmark 684332 081 For use in France 684332 051 For use in Germany 684332 041 For use in Greece 684332 DJ1 For use in Hungary 684332211
3. HP USB PS2 2 button optical mouse 390632 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 49037 1 202 For use in Denmark 49037 1 081 For use in Europe 490371 021 For use in India 49037 1 D61 For use in Israel 49037 1 BB1 For use in Japan 490371 291 For use in North America 49037 1 001 For use in the People s Republic of China 49037 1 AA1 For use in South Africa 49037 I ART For use in South Korea 49037 ADI For use in Switzerland 490371 111 For use in Taiwan 490371 1 Miscellaneous parts 39 Spare part number For use in Thailand 49037 1 201 For use in the United Kingdom and Singapore 49037 1 031 Screw Kit 686032 001 Sequential part number listing 40 Spare part number Description 390632 001 HP USB PS2 2 button optical mouse 434594 001 HP USB optical travel mouse 455084 001 HP basic carrying case 49037 1 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe 3 pin black 1 83 m 49037 1 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 49037 1 081 Power cord for use in Denmark 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 49037 1 201 Power
4. ProBook 6475b Notebook PC and HP ProBook 6470b Notebook PC computer model Maintenance and Service Guide Copyright 2012 Hewlett Packard Development Company L P AMD the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2012 Document Part Number 677122 001 Safety warning notice WARNING reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the
5. Processor includes replacement thermal material For use only on HP ProBook 6475b Notebook PC computer models AMD A10 4600M 3 20 GHz 2 30 GHz processor with Radeon HD 7660G graphics 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W AMD A8 4500M 2 80 GHz 1 90 GHz processor with Radeon HD 7640G graphics 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W AMD 6 4400 3 20 GHz 2 70 GHz processor with Radeon HD 7520G graphics 1 0 MB L2 cache 1600 MHz DDR3 dual core 35 W AMD A4 4300M 3 00 GHz 2 50 GHz processor with Radeon HD 7420G graphics 1 0 MB L2 cache 1600 MHz DDR3 dual core 35 W 683046 001 683048 001 683047 001 685990 001 For use only on HP ProBook 6470b Notebook PC computer models Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W 681284 001 Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 L3 cache 45 681283 001 Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W 680646 001 Intel Dual Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W 681954 001 Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W 681953 001 Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0
6. Intel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 680646 001 6 0 MB L3 cache 45 W Intel Dual Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 681954 001 MB L3 cache 35 W Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 681953 001 MB L3 cache 35 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 681952 001 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 680645 001 MB L3 cache 35 W Intel Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB 13 cache 35 682417 001 Intel Core 13 2370 2 40 GHz processor 1333 MHz FSB 3 0 L3 cache 35 677152 001 Intel Celeron B840 1 90 GHz processor 1333 MHz FSB 2 0 MB L3 cache 35 W 664663 001 Before removing the processor follow these steps Y Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 55 and then remove the following components Service cover see Service cover on page 57 b Hard drive see Hard drive on page 62 Optical drive see Har
7. Reverse this procedure to install the SIM 56 Chapter 4 Removal and replacement procedures Service cover Description Spare part number Service cover 684326 001 Before removing the service cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 Remove the service cover 1 Slide the release latch 1 and remove the locking screw if installed 2 2 Slide the release latch 3 to disengage the door from the computer 3 Slide the door toward the front of the computer 4 and then lift the door off the computer 5 Reverse the removal procedures to install the service cover Component replacement procedures 57 58 Optical drive E NOTE The optical drive spare part kit includes an optical drive bezel and optical drive bracket Description Spare part number Blu ray ROM DVD RW SuperMulti DL Drive 684330 001 DVD RW Double Layer with SuperMulti Drive 684329 001 DVD ROM Drive 684328 001 Before removing the optical drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it do
8. 126 You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e regularly scheduled times e Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and then click the Backup my home directory button 2 Click Storage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups a regularly scheduled time To immediately back up your information click the Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click the Save and Backup button to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files 4 To restore all files from the selected location click the Restore all files button To restore selective files only click the Restore selected files but
9. Mobile Intel HM76 chipset Product description Category Description HP ProBook 6475b ProBook 6470b Notebook PC Notebook PC computer model computer model Graphics AMD integrated universal memory V architecture UMA graphics Support for DisplayPort 1 2 Support for dual display ports through the dock HD 7660G graphics on Y computer models equipped with an AMD A10 4600M 3 20 GHz 2 30 GHz processor Radeon HD 7640G graphics on computer models equipped with an AMD A8 4500M 2 80 GHz 1 90 GHz processor Radeon HD 7520G graphics on computer models equipped with an AMD A6 4400M 3 20 GHz 2 70 GHz processor Radeon HD 7420G graphics on computer models equipped with an AMD 4 4300 3 00 GHz 2 50 GHz processor Switchable discrete graphics AMD Radeon HD 7570M 64 bit with 1024 GDDRS5 64 MB x 32 1 5V 5 GBPS qty 4 Internal graphics UMA with shared video memory Intel HD Graphics 4000 on computer models equipped with an Intel Core i7 i5 Intel Core i3 3110M processor Intel HD Graphics 3000 on computer models equipped with an Intel Core i3 2370M processor Intel HD Graphics on computer models equipped with an Intel Celeron B840 processor 4 Category Description HP ProBook 6475b ProBook 6470b Notebook PC Notebook PC computer model computer model e Support for dual display ports through y docking station e Support for DisplayPort 1 2 only on co
10. 9 5 mm hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 642774 001 634087 001 9 cell 100 Wh 3 00 Ah Li ion battery 634089 001 6 cell 73 Wh 2 20 Ah Li ion battery 634400 001 HP un2430 EV DO HSPA Mobile Broadband Module 634862 001 320 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 642774 001 634925 001 500 GB 7200 rpm 9 5 mm hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 642774 001 641369 001 4 GB memory module PC3 12800 1600 MHz 641830 001 Cable Kit includes Bluetooth module cable RJ 11 jack cable and TouchPad cable 641831 001 Rubber Kit includes display bezel left and right rubber screw covers base enclosure front and rear rubber screw covers top cover rubber bumper 641836 001 Display Hinge Kit includes left and right display hinges and left and right hinge brackets 641839 001 Fan includes cable 641840 001 Speaker assembly includes cable 642774 001 Hard Drive Hardware Kit includes hard drive bracket and screws 642778 001 Display enclosure 642783 001 Display Hinge Cover Kit includes left and right display hinge covers 642785 001 Display Rubber Kit includes displa
11. For use in Iceland 684332 DD1 For use in India 684332 061 For use in Israel 684332 BB1 For use in Italy 684332 061 For use in Japan 684332 291 For use in Latin America 684332 161 For use in the Netherlands 684332 831 For use in Norway 684332 091 For use in Northwest Africa 684332 FP 1 For use in Portugal 684332 131 For use in Romania 684332 271 For use in Russia 684332 251 For use in Saudi Arabia 684332 171 For use in Slovenia 684332 1 For use in South Korea 684332 1 For use Spain 684332 071 For use in Sweden and Finland 684332 871 For use in Switzerland 684332 BG1 For use in Taiwan 684332 AB1 For use in Thailand 684332 281 Computer major components 27 Component Spare part number For use in Turkey 684332 141 For use in the United Kingdom and Singapore 684332 031 For use in the United States 684332 001 2 Keyboard without pointing stick includes keyboard cable For use in Belgium 684333 A41 For use in Brazil 684333 201 For use in Bulgaria 684333 261 For use in Canada 684333 081 For use in the Czech Republic and Slovakia 684333 81 For use in Denmark 684333 081 For use in France 684333 051 For use in Germany 684333 041 For use in Greece 684333 DJ1 For use in Hungary 684333211 For use in Iceland 684333 DD1 For use in India 684333 D61 For use in Israel 684333 BB1 For use in Italy 684333 061 For use in Japan 684333 291 For use in Latin
12. Reverse this procedure to install the RJ 11 jack cable 86 Chapter 4 Removal and replacement procedures Service cover release latch assembly NOTE The service cover release latch assembly components are included in the Latch Kit spare part number 684339 001 Before removing the service cover release latch assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 and then remove the following components e f Service cover see Service cover on page 57 Optical drive see Optical drive on page 58 Hard drive see Hard drive on page 62 Modem module see Modem module on page 73 Keyboard see Keyboard on page 76 Base enclosure see Base enclosure on page 80 Remove the service cover release latch assembly 1 Position the base enclosure with the front toward you 2 Remove the service cover release latch actuator from the base enclosure 3 Turn the base enclosure right side up with the front toward yov Component replacement procedures 87 4 Remove the service cover release latch arm spring from the spring retention hooks on the service cover release latch arm 1
13. Y devices upper left justified dual point spill resistant chiclet style with durakeys Gesture support MultiTouch gestures Y enabled two finger scrolling pinch zoom as default Taps enabled by default Y Support for TouchPad with image sensor Y Support for Windows 8 Indirect Touch Power requirements Supports the following HP Smart AC adapters e 90 W HP Smart AC adapter PFC EM 3 wire 90 W HP Smart AC adapter PFC 3 65 HP Smart AC adapter non PFC Y 3 wire 65 HP Smart AC adapter RC V Y Y EM 3 wire Supports the following batteries Y 9 100 Wh 3 0 Ah battery e 9 73 Wh 2 2 Ah battery 6cell 62 Wh 2 8 Ah battery e 6cell 55 Wh 2 8 Ah battery e 3cell 31 Wh 2 8 Ah battery Security Supports security cable lock Y V Supports fingerprint reader and no V V fingerprint reader option Supports Trusted Platform Module TPM 1 2 V Infineon soldered down TPM Enhanced Drive Lock not supported in Asia and the People s Republic of China Integrated Smart Card reader active Y Full volume encryption Y Preboot authentication password Y Smart 10 Category Operating system Description Preinstalled Windows 7 Home Premium 64 and 32 bit with Microsoft Basics in Canada Japan and the United States Windows 7 Professional 64 and 32 bit with Microsoft Basics in Canada Japan
14. battery bay 22 battery release latch 22 battery release latch assembly removal 90 spare part number 90 Blu ray ROM DVD RW SuperMulti DL Drive precautions 49 removal 58 spare part number 32 38 43 58 Bluetooth compartment location 23 130 Index Bluetooth module removal 72 spare part number 31 42 72 Bluetooth module cable illustrated 35 bottom components 22 button components 14 buttons optical drive eject 20 pointing stick 17 18 power 14 TouchPad 18 TouchPad on off volume mute 15 Web browser 15 wireless 14 14 17 Cable Kit components 35 spare partnumber 35 41 cables service considerations 48 caps lock light 16 carrying case spare part numbers 39 40 chipset product description 2 components bottom 22 buttons 14 display 12 fingerprint reader 14 front 18 keys 15 left side 19 lights 16 Rear 21 rightside 20 TouchPad 17 computer feet location 54 spare part number 54 computer major components 26 computer part number 53 computer specifications 120 connectors service considerations 48 D display components 12 specifications 122 display assembly removal 107 subcomponents 33 display bezel removal 108 spare part numbers 46 109 Display Cable Kit spare part numbers 34 47 113 display enclosure spare part number 34 41 display hinge removal 111 spare partnumber 34 41 112 display hinge cover removal 111 spare partnumber 41 111 Display Hinge Cover Kit spare part
15. thermal material 690229 001 128 GB SATA III solid state drive or use only on HP ProBook 6470b Notebook PC computer models 691466 001 256 GB SATA III self encrypting solid state drive for use only on HP ProBook 6470b Notebook PC computer models 691711 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory but without WWAN capability only in the People s Republic of China and the Ukraine includes replacement thermal material 691712 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and with WWAN capobility only in the People s Republic of China and the Ukraine includes replacement thermal material 691713 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel QM77 chipset a graphics subsystem with UMA memory and with WWAN capability only in the People s Republic of China and the Ukraine includes replacement thermal material 691714 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel HM76 chipset a graphics subsystem with discrete memory and with WWAN capability only in the People s Republic of China and the Ukraine includes replacement thermal material 691715 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with
16. 0 screws 1 that secure the speaker assembly to the base enclosure Chapter 4 Removal and replacement procedures 3 Remove speaker assembly 2 from the base enclosure Reverse this procedure to install the speaker assembly RJ 11 jack cable NOTE The RJ 11 jack cable is included in the Cable Kit spare part number 641830 001 Before removing the RJ 11 jack cable follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 and then remove the following components a Service cover see Service cover on page 57 Optical drive see Optical drive on page 58 Hard drive see Hard drive on page 62 d Modem module see Modem module on page 73 e Keyboard see Keyboard on page 76 f Base enclosure see Base enclosure on page 80 Component replacement procedures 85 Remove the RJ 11 jack cable 1 Turn the base enclosure rightside up with the front toward you 2 Release the RJ 11 jack from the clip 1 built into the base enclosure 3 Release the RJ 11 jack cable from the clips 2 and routing channel built into the base enclosure 4 Remove the RJ 11 jack cable
17. 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 128 Chapter 8 Power cord set requirements 9 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 129 Index Symbols Numerics 1394 port 19 A AC adapter spare part numbers 39 47 AC adapter battery light 18 accessory battery connector 22 antenna locations 12 removal 113 114 spare part numbers 34 41 114 audio product description 6 audio in jack 20 audio out jack 20 B base enclosure removal 80 spare part numbers 31 45 46 80 battery removal 55 spare part numbers 31 40 41 42 55
18. 34 43 number 34 41 111 Display Hinge Kit spare part number 34 41 112 Display Miscellaneous Kit spare partnumber 34 47 display panel product description 4 110 spare part numbers 34 46 110 display panel cable removal 112 spare part numbers 34 47 113 Display Panel Support Kit spare partnumber 34 42 display release latch 18 Display Rubber Kit spare part number 34 41 display switch location 12 DisplayPort 20 docking connector location 22 drives preventing damage 49 DVD ROM Drive precautions 49 removal 58 spare part number 32 38 43 58 DVD RW Double Layer with SuperMulti Drive precautions 49 removal 58 spare partnumber 32 38 43 58 E electrostatic discharge 49 equipment guidelines 52 eSATA port 20 Ethernet product description 6 ExpressCard slot 19 ExpressCard slot space saver illustrated 36 external monitor jack 21 F fan removal 75 spare partnumber 29 41 75 feet location 54 spare number 54 fingerprint reader 15 fingerprint reader component 14 flash cache product description 4 flash cache module spare part number 38 46 fnkey 15 front component 18 function board removal 93 spare partnumber 31 93 function keys 15 G graphics product description 3 grounding guidelines 49 guidelines equipment 52 grounding 49 packaging 51 transporting 51 workstation 51 H hard drive precautions 49 product description 5 removal 62 spare part numbe
19. 500 7200 rpm 7 0 mm self encrypting drive SED e 500GB 7200 rpm 7 0 mm e 320GB 7200 rpm 7 0 mm HP ProBook 6475b Notebook PC computer model 4 HP ProBook 6470b Notebook PC computer model 4 Solid state drive Solid state drive SSD mounts in the same bracket as the hard drive Customer accessible Serial ATA type Il and III Supports the following SSDs e 256GB SED Ill e 180 GB III e 160GB II 128GB III e 128 SATA III Upgrade drive Customer accessible Supports the following drive options ROM DVD RW SuperMulti DL Drive e DVD RW Double Layer with SuperMulti Drive e DVD ROM Drive e 500GB 7200 rpm 9 5 mm Supports no drive option 6 Category Optical drive Description Fixed Serial ATA 12 7 mm tray load Supports the following optical drives e Bluray ROM DVD RW SuperMulti DL Drive DVD RW Double Layer with SuperMulti Drive e DVD ROM Drive Supports zero power optical drive HP ProBook 6475b Notebook PC computer model ProBook 6470b Notebook PC computer model Audio and video Two stereo speakers HD audio with SRS Premium Sound PRO Integrated 720p HD webcam supports no camera option Integrated dual array microphone on computer models equipped with a webcam Integrated mono microphone on computer models not equipped with a webcam Modem 56kbps v 92 MDC data fax modem mo
20. 68 Chapter 4 Removal and replacement procedures 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Ef NOTE WWAN modules are designed with a notch 4 to prevent incorrect insertion NOTE If the WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 69 WLAN module Description Spare part number Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter 675794 001 Broadcom 43228 802 1 labgn 2x2 Wi Fi Adapter 669832 001 Intel Centrino Advanced N 6205 WLAN module 631954 001 Intel Centrino Ultimate N 6300 WLAN module 572511 001 Intel Centrino Wireless N 2200 802 11b g n 2x2 WiFi Adaptor 670288 001 Z CAUTION prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the opera
21. All wireless devices are off 16 Chapter 2 External component identification Component Description 5 Web browser light e The computer is on e The computer is off in the Suspend state or in Hibernation 6 Mute light e Amber Computer sound is off e Computer sound is on 7 Num lock light On Num lock is on TouchPad NOTE Your computer may look slightly different from the illustration in this section Component Description 1 Pointing stick select models only Moves the pointer and selects or activates items on the screen 2 Left pointing stick button select models Functions like the left button on an external mouse only 3 TouchPad on off button Turns the TouchPad on or off 4 TouchPad zone Moves the pointer and selects or activates items on the screen TouchPad 17 Component Description 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button select models Functions like the right button on an external mouse only 7 Right TouchPad button Functions like the right button on an external mouse Front E NOTE Your computer may look slightly different from the illustration in this section Nu MOHS Component Description 1 Display release latch Opens the computer 2 Wireless light e White An integrated wireless device such as a
22. America 684333 161 For use in the Netherlands 684333 B31 For use in Norway 684333 091 For use in Northwest Africa 684333 FP 1 For use in Portugal 684333 131 For use in Romania 684333 271 For use in Russia 684333 251 For use in Saudi Arabia 684333 171 For use in Slovenia 684333 BA1 For use in South Korea 684333 AD1 For use in Spain 684333 071 For use in Sweden and Finland 684333 B71 For use in Switzerland 684333 BG1 28 Chapter Illustrated parts catalog Component Spare part number For use in Taiwan 684333 AB1 For use in Thailand 684333 281 For use in Turkey 684333 141 For use in the United Kingdom and Singapore 684333 031 For use in the United States 684333 001 3 Top cover includes TouchPad Equipped with 2 pointing stick buttons 2 TouchPad buttons and a fingerprint reader 684336 001 Equipped with 2 pointing stick buttons and a fingerprint reader 684338 001 4 Fan includes cable 641839 001 5 Heat sink includes replacement thermal material Heat sink for use only on HP ProBook 6475b Notebook PC computer models 658543 001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models 686021 001 equipped with a graphics subsystem with discrete memory Heat sink for use only on HP ProBook 6470b Notebook PC computer models 693371 001 equipped with a graphics subsystem with UMA memory 6 System board includes replacement thermal material For use o
23. If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Remove the battery 2 from the computer Install the battery by inserting it into the battery bay until you hear a click Component replacement procedures 55 SIM Ef NOTE This section applies only to computer models with WWAN capability Ef NOTE If there is a SIM inserted in the SIM slot it must be removed before disassembling the computer Be sure that the SIM is reinserted in the SIM slot after reassembling the computer Before removing the SIM follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 55 Remove the SIM 1 2 Press in on the SIM 1 The module is partially ejected from the SIM slot Remove the SIM 2 from the SIM slot
24. Remove the base enclosure 1 Close the computer 2 Turn the computer upside down with the front toward yov 3 Remove the three rubber screw covers 1 and 2 The rubber screw covers are included in the Rubber Kit spare part number 641831 001 NOTE The rubber screw covers in the front right and rear left corners 1 are smaller than the screw cover in the rear right corner 4 Remove the seven Torx PM2 5x6 0 screws 3 that secure the base enclosure to the computer 80 Chapter 4 Removal and replacement procedures 5 Remove the four Phillips PM2 5x3 0 screws from the battery bay 4 that secure the base enclosure to the computer I T 6 Remove two Phillips 2 5 3 0 screws 1 from the hard drive bay that secure the base enclosure to the computer 7 Remove the three Phillips PM2 0x3 0 screws 2 from the optical drive bay that secure the base enclosure to the computer 8 Position the computer with the battery bay toward you Component replacement procedures 81 9 Remove the four Torx TM2 5x8 0 screws from the rear panel of the computer 10 Remove the wireless cables from the clips 1 and routing channel built into the base enclosure 11 Disconnect the speaker cable 2 from the system board 82 Chapter 4 Removal and replacement procedures 12 Remove the base enclosure by lifting it straight up from the computer NOTE When replacing the bottom cove
25. Remove the display panel cable The display panel cable is available using spare part numbers 693064 001 for use only on computer models equipped with an HD display assembly and 693063 001 for use only on computer models equipped with an HD display assembly 11 If it is necessary to replace the WLAN antenna cables and transceivers a Release the WLAN antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the WLAN antenna transceivers 2 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided tape Component replacement procedures 113 Remove the WLAN antenna cables and transceivers 3 The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 642799 001 12 If it is necessary to replace WWAN antenna cables and transceivers a Release the WWAN antenna cables from the clips 1 and routing channel built into the display enclosure b Detach the WWAN antenna transceivers 2 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided tape Remove the WWAN antenna cables and transceivers 3 The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 642801 001 SO X 1 Reverse this procedure to reassemble and install the display assembly 114 Chapter 4 Remova
26. WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 3 Power light e The computer is on Blinking The computer is in the Suspend state e The computer is off or in Hibernation 4 AC adapter Battery light e Amber The computer is connected to external power and the battery is charged from O to 90 percent e White The computer is connected to external power and the battery is charged from 90 to 99 percent Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 18 Chapter 2 External component identification Component Description 5 Hard drive light Blinking white The hard drive or optical drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 6 Speakers 2 Produce sound One of the speakers is on the bottom of the computer and it cannot be seen from the front of the computer Left side NOTE Your computer may look slightly different from the illustration in this section OO M Component Description 1 Power connector Connects an AC adapter 2 1394 port Connects an optional IEEE 1394 or 1394 device such as a camcorder 3 USB 3 0 ports 2 Connect optional USB 3 0 devic
27. and is shown in the first image below The bottom slot houses the primary memory module and is shown in the second image below Reverse this procedure to install a memory module Component replacement procedures 67 WWAN module E NOTE The WWAN module and the WLAN module are not interchangeable Description Spare part number HP 2523 LTE HSPA Mobile Broadband Module 675793 001 HP 2522 LTE EV DO Mobile Broadband Module 675791 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2350 HSPA Mobile Broadband Module 668969 001 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 5 Remove the service cover see Service cover on page 57 Remove the WWAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up
28. and the United States FreeDOS HP ProBook 6475b Notebook PC computer model HP ProBook 6470b Notebook PC computer model Y Preinstalled with Microsoft Office Windows 7 Home Basic 32 bit with Office Starter emerging markets only not available in Japan Windows 7 Home Premium 64 and 32 bit with Office Starter not available in Japan Windows 7 Home Premium 64 bit with Office 2010 Personal only in Japan Windows 7 Home Premium 64 bit with Office 2010 Home and Personal only in Japan Windows 7 Home Premium 64 bit with Office 2010 Professional only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Business and Home only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Personal only in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Professional only in Japan Chapter 1 Restore media DR DVD Product description Windows 7 Windows 7 with Windows DVD Category Description Restore media OS DVD Windows 7 Home Basic 32 bit Windows 7 Home Premium 64 and 32 bit Windows 7 Professional 64 and 32 bit HP ProBook 6470b Notebook PC computer model HP ProBook 6475b Notebook PC computer model Certified Microsoft WHQL SuSE Linux 64 bit Service Pack 2 Serviceability Web only support Windows XP Pro 32 bit Wind
29. and the base enclosure 2 5 Slide the service cover release latch arm 1 as far to the left as it will go 6 Flex the middle of the service cover release latch arm 2 up and back until it releases from the track built into the base enclosure 7 Lift the left end of the service cover release latch arm 3 out of the openings in the base enclosure 8 Swing the left end of the service cover release latch arm 1 toward the back of the computer 88 Chapter 4 Removal and replacement procedures 9 Release the right end of the service cover release latch arm 2 from the openings in the base enclosure 10 Remove the service cover release latch arm Reverse this procedure to install the service cover release latch assembly Component replacement procedures 89 Battery release latch assembly Ef NOTE The battery release latch assembly components are included in the Latch Kit spare part number 684339 001 Before removing the battery release latch assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 and then remove the following components e f Service cover see Service cover
30. billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 123 7 Backup and recovery Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup 124 Chapter 7 Backup and recovery Performing recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP factory image restore DVD using an installed or an external DVD RW optical drive You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive Z CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP factory image restore DVD you must first create the recovery disc To create the recovery disc NOTE HP recommends that you create the HP factory
31. cord for use in Thailand 3 pin black 1 83 m 49037 1 202 Power cord for use in Brazil 3 pin black 1 83 m 49037 1 291 Power cord for use in Japan 3 pin black 1 83 m 490371 1 Power cord for use in the People s Republic of China 3 pin black 1 83 49037 1 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 01 Power cord for use in South Korea 3 pin black 1 83 m 49037 1 AR1 Power cord for use in South Africa 3 pin black 1 83 m 49037 1 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power cord for use in Argentina 3 pin black 1 83 m 49037 1 D 61 Power cord for use in India 3 pin black 1 83 m 572511 001 Intel Centrino Ultimate N 6300 WLAN module 591699 001 HP notebook computer combination lock 592923 001 HP professional top load slim case 612757 001 HP essential nylon case 626729 001 HP notebook computer keyed cable lock 628664 001 3 cell 31 Wh 2 80 Ah Li ion battery Chapter 3 Illustrated parts catalog Spare part number Description 628668 001 6 cell 62 Wh 2 80 Ah Li ion battery 628670 001 6 cell 55 Wh 2 80 Ah Li ion battery 628824 001 Modem module does not include the modem module cable NOTE The modem module cable is included in the Cable Kit spare part number 641830 001 631243 001 9 cell 100 Wh 3 0 Ah Li ion battery 631954 001 Intel Centrino Advanced N 6205 WLAN module 633252 001 750 GB 7200 rpm
32. it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 55 Remove the service cover see Service cover on page 57 Remove the keyboard 1 2 3 Loosen the three Phillips captive screws that secure the keyboard to the computer Rest and secure the computer on its right side Partially open the computer Component replacement procedures 77 4 Insert a screw driver or similar thin tool into the keyboard release opening in the battery bay and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the keyboard NOTE The pointing stick cable is present on select models only 78 Chapter 4 Removal and replacement procedures 8 Release the ZIF connector 3 to which the pointing stick cable is attached and then disconnect the pointing stick cable 4 from the system board 9 Remove the keyboard Reverse this procedure to install the keyboard Component replaceme
33. left and right WLAN antenna cables and transceivers 642799 001 9 Display enclosure 642778 001 Display Panel Support Kit not illustrated includes WLAN antenna cables and 657836 001 transceivers WWAN antenna cables and transceivers and display enclosure Display Rubber not illustrated includes display bezel rubber screw covers and 642785 001 display bezel rubber bumpers Display Miscellaneous Kit 697439 001 Chapter 3 Illustrated parts catalog Cable e 09 Item Component Spare part number Cable Kit includes 641830 001 1 Bluetooth module cable 2 TouchPad board cable 3 R 11 jack cable Coble Kit 35 Plastics Description Spare part number Plastics Kit includes 684351 001 1 RJ 11 jack plug 2 ExpressCard slot space saver 3 Optical drive bay space saver 36 Chapter 3 Illustrated parts catalog Mass storage devices gt O Description Spare part number 1 Hard drive does not include hard drive bracket or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit includes 642774 001 2 Hard drive bracket Mass storage devices 37 38 Description Spare part number Hard drive bracket screws not illustrated 3
34. on page 57 Optical drive see Optical drive on page 58 Hard drive see Hard drive on page 62 Modem module see Modem module on page 73 Keyboard see Keyboard on page 76 Base enclosure see Base enclosure on page 80 Remove the battery release latch assembly 1 Position the base enclosure with the front toward you 2 Remove the battery release latch actuator from the base enclosure 3 Turn the base enclosure right side up with the front toward yov 90 Chapter 4 Removal and replacement procedures 4 Remove the battery release latch arm spring from the spring retention hooks on the base enclosure 1 and the battery release latch arm 2 5 Slide the battery release latch arm 1 as far to the right as it will go 6 Lift the right end of the battery release latch arm 2 until it is clear of the retention post built into the base enclosure 7 Swing the right end of the battery release latch arm 3 clockwise until it is clear of the retention post built into the base enclosure 8 Slide the battery release latch arm 1 as far to the left as it will go Component replacement procedures 91 9 Swing the right end of the battery release latch arm 2 clockwise until the left end of the arm release from the openings in the base enclosure 10 Remove the battery release latch arm Reverse this procedure to install the battery release latch assembly 92 Chapter 4 Removal and replacement
35. saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter Updating the BIOS 117 NOTE You can also determine the BIOS version by turning on restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the key Follow the on screen instructions to exit this screen Downloading a BIOS update 118 Z CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your Web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html 2 Follow the
36. the Intel 77 chipset a graphics subsystem with discrete memory and with WWAN capability only in the People s Republic of China and the Ukraine includes replacement thermal material 692097 001 180 GB SATA III solid state drive for use only on HP ProBook 6470b Notebook PC computer models 692425 001 128 GB SATA III solid state drive for use only on HP ProBook 6475b Notebook PC computer models 693063 001 Display Cable Kit for use only on computer models equipped with an display assembly 693064 001 Display Cable Kit for use only on computer models equipped with an HD display assembly 693371 001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a graphics subsystem with UMA memory includes replacement thermal material 693710 001 65 W HP Smart AC adapter RC V EM 3 wire 693711 001 65 W HP Smart AC adapter non PFC 3 wire 693712 001 90 W HP Smart AC adapter PFC 3 wire 693713 001 90 W HP Smart AC adapter PFC EM 3 wire 693863 001 160 GB SATA II solid state drive for use only on HP ProBook 6470b Notebook PC computer models 697439 001 Display Miscellaneous Kit Sequential part number listing 47 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flatbladed screw driver e Magnetic screw driver Phillips PO and P1 screw drivers Service consideration
37. 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 50 Chapter 4 Removal and replacement procedures Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures mu
38. 01 6 cell 55 Wh 2 80 Ah 628670 001 6 cell 51 Wh 2 55 Ah 659083 001 3 cell 31 Wh 2 80 Ah 628664 001 14 Bluetooth module 4 0 EDR 655792 001 NOTE The Bluetooth module cable is included in the Cable Kit spare part number 641830 001 15 Memory modules PC3 12800 1666 MHz DDR3 8 GB 670034 001 4 GB 641369 001 2 GB 652972 001 16 WLAN module Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter 675794 001 Computer major components 31 32 Component Spare part number Broadcom 43228 802 1 labgn 2x2 Wi Fi Adapter 669832 001 Intel Centrino Advanced N 6205 WLAN module 631954 001 Intel Centrino Ultimate N 6300 WLAN module 572511 001 Intel Centrino Wireless N 2200 802 11b g n 2x2 WiFi Adaptor 670288 001 17 WWAN module HP 2523 LTE HSPA Mobile Broadband Module 675793 001 HP 2522 LTE EV DO Mobile Broadband Module 675791 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2350 HSPA Mobile Broadband Module 668969 001 18 RTC battery 651948 001 19 Optical drive includes optical drive bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive 684330 001 DVD RW Double Layer with SuperMulti Drive 684329 001 DVD ROM Drive 684328 001 20 Hard drive does not include hard drive bracket or screws 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm self encrypting drive 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 3
39. 20 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket and screws 642774 001 21 Service cover 684326 001 Chapter 3 Illustrated parts catalog Display assembly subcomponents g Display assembly subcomponents 33 34 Component Spare part number 1 Display bezel For use only on HP ProBook 6475b Notebook PC computer models 683781 001 For use only on HP ProBook 6470b Notebook PC computer models 685999 001 Display Hinge Cover Kit includes 642783 001 2 Display hinge covers 3 Display Hinge Kit includes left and right display hinges and left and right 641836 001 hinge brackets 4 Display panel For use on all computer models 14 0 in LED SVA HD AntiGlare display panel 684348 001 14 0 in LED SVA HD AntiGlare display panel 684347 001 For use only on HP ProBook 6470b Notebook PC computer models 14 0 in LED FLT HD AntiGlare display panel 686047 001 14 0 in LED FLT HD AntiGlare display panel 686046 001 5 Webcam microphone module 684346001 Microphone module 642797 001 Display Cable Kit includes 6 Display panel cable For use only on computer models equipped with an HD display assembly 693064 001 For use only on computer models equipped with an HD display assembly 693063 001 7 WWAN Antenna Kit includes left and right WWAN antenna cables 642801 001 and transceivers 8 WLAN Antenna Kit includes
40. 3 Reverse this procedure to install the fan Component replacement procedures 75 76 For use in country region Spare part For use in country region Spare part number number Keyboard with pointing stick includes keyboard cable and pointing stick cable For use in Belgium 684332 A41 For use in Norway 684332 091 For use in Brazil 684332 201 For use in Northwest Africa 684332 FP1 For use in Bulgaria 684332261 For use in Portugal 684332 131 For use in Canada 684332 081 For use in Romania 684332 271 For use in the Czech Republic 684332 A8 1 For use in Russia 684332 251 and Slovakia For use in Denmark 684332 081 For use in Saudi Arabia 684332 171 For use in France 684332 051 For use in Slovenia 684332 BA1 For use in Germany 684332 041 For use in South Korea 684332 AD1 For use in Greece 684332 DJ1 For use in Spain 684332 071 For use in Hungary 684332 211 For use in Sweden and Finland 684332 B71 For use in Iceland 684332 DD1 For use in Switzerland 684332 BG1 For use in India 684332 D61 For use in Taiwan 684332 1 For use in Israel 684332 BB1 For use in Thailand 684332 281 For use in Italy 684332 061 For use in Turkey 684332 141 For use in Japan 684332 291 For use in the United Kingdom 684332 031 and Singapore For use in Latin America 684332 161 For use in the United States 684332 001 For use in the Netherlands 684332 31 Keyboard without pointing stick inc
41. 6475b Notebook PC computer models For use on computer models equipped with WWAN capability in all countries and regions except 684341 001 in the People s Republic of China and the Ukraine For use on computer models not equipped with WWAN capability in all countries and regions 684342 001 except in the People s Republic of China and the Ukraine For use on computer models equipped with WWAN capability only in the People s Republic of 690036 001 China and the Ukraine For use on computer models not equipped with WWAN capability only in the People s Republic of 690037 001 China and the Ukraine For use only on HP ProBook 6470b Notebook PC computer models For use on computer models equipped with the Intel QM77 chipset a graphics subsystem with 686039 001 discrete memory and WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel QM77 chipset a graphics subsystem with 686037 001 UMA memory and WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with 686038 001 discrete memory and WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with 686036 001 UMA memory a
42. 84333 A41 Keyboard without pointing stick for use in Belgium includes keyboard cable 684333 1 Keyboard without pointing stick for use in Taiwan includes keyboard cable 684333 AD1 Keyboard without pointing stick for use in South Korea includes keyboard cable 684333 B31 Keyboard without pointing stick for use in the Netherlands includes keyboard cable 684333 B71 Keyboard without pointing stick for use in Sweden and Finland includes keyboard cable 684333 1 Keyboard without pointing stick for use in Slovenia includes keyboard cable 684333 1 Keyboard without pointing stick for use in Israel includes keyboard cable 684333 BG1 Keyboard without pointing stick for use in Switzerland includes keyboard cable 684333 D61 Keyboard without pointing stick for use in India includes keyboard cable 684333 DB1 Keyboard without pointing stick for use in Canada includes keyboard cable 684333 DD1 Keyboard without pointing stick for use in Iceland includes keyboard cable 684333 DJ1 Keyboard without pointing stick for use in Greece includes keyboard cable 684333 FL1 Keyboard without pointing stick for use in the Czech Republic and Slovakia includes keyboard cable 684333 FP1 Keyboard without pointing stick for use in Northwest Africa includes keyboard cable 684334 001 Base enclosure for use only on computer models equipped with WWAN capability includes rubber feet service cover release latch assembly and battery release latch asse
43. B 2 0 port Connects an optional high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 4 USB 2 0 port Connects an optional USB device 5 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 20 Chapter 2 External component identification Component Description 6 Vents 2 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Rear NOTE Your computer may look slightly different from the illustration in this section Component Description 1 RJ 11 modem jack Connects a modem cable 2 External monitor port Connects an external VGA monitor or projector 3 RJ 45 network jack Connects a network cable Rear 21 Bottom E NOTE Your computer may look slightly different from the illustration in this section bs Item Component Description 1 Vents 4 Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal component
44. DDR3 dual core 35 W includes replacement thermal material 685999 001 Display bezel for use only on HP ProBook 6470b Notebook PC computer models 686021 001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a graphics subsystem with discrete memory includes replacement thermal material 686032 001 Screw Kit 686035 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory but not WWAN capability in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686036 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and with WWAN capability in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686037 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel QM77 chipset a graphics subsystem with UMA memory and with WWAN capability in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686038 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel HM76 chipset a graphics subsystem with discrete memory and with WWAN capability in all cou
45. MB L3 cache 35 W Chapter 3 Illustrated parts catalog 681952 001 Component Spare part number Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz 680645 001 FSB 3 0 MB L3 cache 35 W Intel Core 13 31 10M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W 682417 001 Intel Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W 677152 001 Intel Celeron B840 1 90 GHz processor 1333 MHz FSB 2 0 MB L3 cache 35 W 664663 001 9 Modem module 628824 001 NOTE The modem module cable is included in the Cable Kit spare part number 641830 001 10 Function board 658142 001 11 USB board 658141001 12 Base enclosure includes rubber feet service cover release latch assembly and battery release latch assembly For use only on computer models equipped with WWAN capability 684334 001 For use only on computer models not equipped with WWAN capability 687224 001 Rubber Kit not illustrated includes display bezel left and right rubber screw covers 641831 001 base enclosure front and rear rubber screw covers top cover rubber bumper Latch Kit not illustrated includes service cover release latch assembly components 684339 001 and battery release latch assembly components 13 Battery Li ion 9 cell 100 Wh 3 00 Ah 631243 001 9 cell 100 Wh 3 00 Ah 634087 001 9 cell 73 Wh 2 20 Ah 634089 001 6 cell 62 Wh 2 80 Ah 628668 0
46. Optical drive includes optical drive bezel and optical drive bracket Blu ray ROM DVD RW SuperMulti DL Drive 684330 001 DVD RW Double Layer with SuperMulti Drive 684329 001 DVD ROM Drive 684328 001 4 Upgrade bay includes bezel and bracket 643926 001 5 Solid state drive does not include solid state drive bracket or screws 128 GB SATA III solid state drive for use only on HP ProBook 6475b Notebook PC 692425 001 computer models For use only on HP ProBook 6470b Notebook PC computer models 256 GB SATA III self encrypting solid state drive 691466 001 180 GB SATA Ill solid state drive 692097 001 160 GB SATA II solid state drive 693863 001 128 GB SATA Ill solid state drive 690229 001 24 GB flash cache module not illustrated for use only on HP ProBook 6470b 689954 001 Notebook PC computer models Chapter 3 Illustrated parts catalog Miscellaneous parts Component Spare part number AC adapter 90 W HP Smart AC adapter PFC EM 3 wire 693713 001 90 W HP Smart AC adapter PFC 3 wire 693712 001 65 W HP Smart AC adapter non PFC 3 wire 69371 1 001 65 W HP Smart AC adapter RC V EM 3 wire 693710 001 Carrying case HP basic carrying case 455084 001 HP essential nylon case 612757 001 HP professional top load slim case 592923 001 Lock HP notebook computer combination lock 591699 001 HP notebook computer keyed cable lock 626729 001 Optical mouse HP USB optical travel mouse 434594 001
47. RORIS cima ele 39 Sequential part number listing pu eee ee eee ee ne ee eee eee ee ae eee 40 4 Removal and replacement procedures eee eee eee eese eee eee ee eee sensn sensns sense essen haee 48 Preliminary replacement requirements esce rite trea eret ith enn YVES PHYS REO reae ova 48 Tools REL esii ee TEE et tbc v ER Spell E 48 Service considerations csetera iu UFU HX E vi dues a n ian 48 Eggheads otto oU ter PRESSIUS tub DIDI MM DIU 48 Cables and noH 48 ri rs TEX eek teda to ln RES ora eu aia 49 Grounding guidelines NET T TOO C TO OO 49 Electrostatic discharge damage Luce t eret rtr Ee ER Res 49 Packaging and transporting guidelines 51 Component replacement procedures eise dtr 53 SEVICE 53 Computer TTE ET T TO manta 54 Pell A D TM SIM 56 ICS COVE M ATTE 57 Optical mc TT ee e E E e E een ee eee 58 Upgrade bady cousine epus np gti a E nanan TEENAA EEEE SET 60 Hard Arive NNI IE 62 RTC batery UMEN e esters a T A PE E EE EN AE E EE E 64 Memory Module irris sitsa iratai o PERPE nai iena iaeia ini iniiis akidaka 66 RN RENI RENE RE RT TIT 68 WIAN modile TT
48. able is connected and then disconnect the fingerprint reader board cable 4 from the system board Chapter 4 Removal and replacement procedures 5 Disconnect the power connector cable 5 from the system board 6 Close the computer 7 Turn the computer upside down with the battery bay toward you 8 Remove the Phillips PM2 5x5 0 screw 1 that secures the display panel cable ground loop 2 to the computer 9 Release the display panel cable 3 from the retention clip 4 attached to the system board Component replacement procedures 97 10 Disconnect the display panel cable 5 from system board 11 Remove the four Phillips PM2 5x5 0 screws that secure the system board to the top cover 12 Lift the right side of the system board 1 until it rests at an angle 98 Chapter 4 Removal and replacement procedures 13 Remove the system board 2 by sliding it up and to the right at an angle Reverse this procedure to install the system board Heat sink NOTE The heat sink spare part kit includes replacement thermal material Description Spare part number Heat sink for use only on HP ProBook 6475b Notebook PC computer models 658543 001 Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a 686021 001 graphics subsystem with discrete memory Heat sink for use only on HP ProBook 6470b Notebook PC computer models equipped with a 69337 1 001 graphics subsy
49. able product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 121 14 0 inch SGA display specifications 122 Metric U S Dimensions Height 17 6 cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Number of colors Contrast ratio up to 16 8 million 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format Configuration HD SVA 1600 x 1900 HD SVA 1366 x 768 RGB vertical stripe Backlight LED Character display Total power consumption 80 x 25 3 46 W Viewing angle Chapter 6 Specifications 65 horizontal 50 vertical typical Hard drive specifications 750 GB 500 GB 320 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm Length 100 2 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm Weight 110g 110g 110g Interface type SATA SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec 1 1 GB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 1 5 ms 1 5 ms Average read write 12 16 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 465 149 168 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1
50. between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it NOTE Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory See steps 1 and 2 for heat sink removal information for computer models equipped with a graphics subsystem with discrete memory 100 Chapter 4 Removal and replacement procedures 3 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure the heat sink to the system board 4 Remove the heat sink 2 Ef NOTE Due to the adhesive quality of the thermal material located between the heat sink and the system board components it may be necessary to move the heat sink from side to side to detach it Ef NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations on a computer model equipped with a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the heat sink section 2 that services it A thermal pad is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Component replacement proce
51. d Module 675793 001 HP 112523 LTE HSPA Mobile Broadband Module 675794 001 Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter 677152 001 Intel Core i3 2370M 2 40 GHz processor for use only on HP ProBook 6470b Notebook PC computer models 1333 MHz FSB 3 0 MB L3 cache 35 includes replacement thermal material 680645 001 Intel Dual Core i5 3210M 2 50 GHz processor for use only HP ProBook 6470b Notebook PC computer models SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 680646 001 Intel Quad Core i7 3610QM 2 30 GHz for use only on HP ProBook 6470b Notebook PC computer models SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W includes replacement thermal material 681283 001 Intel Quad Core i7 3720QM 2 60 GHz for use only on HP ProBook 6470b Notebook PC computer models SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W includes replacement thermal material 681284 001 Intel Quad Core i7 3820QM 2 70 GHz processor for use only on HP ProBook 6470b Notebook PC computer models SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W includes replacement thermal material 681952 001 Intel Dual Core i5 3320M 2 60 GHz processor for use only on HP ProBook 6470b Notebook PC computer models SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 681953 001 Intel Dual Core i5 3360M 2 80 GHz processor for use only on HP Pr
52. d cable 684333 061 Keyboard without pointing stick for use in Italy includes keyboard cable 684333 071 Keyboard without pointing stick for use in Spain includes keyboard cable 684333 081 Keyboard without pointing stick for use in Denmark includes keyboard cable 684333 091 Keyboard without pointing stick for use in Norway includes keyboard cable 684333 131 Keyboard without pointing stick for use in Portugal includes keyboard cable 684333 141 Keyboard without pointing stick for use in Turkey includes keyboard cable 684333 161 Keyboard without pointing stick for use in Latin America includes keyboard cable 684333 171 Keyboard without pointing stick for use in Saudi Arabia includes keyboard cable 684333 201 Keyboard without pointing stick for use in Brazil includes keyboard cable Chapter 3 Illustrated parts catalog Spare part number Description 684333 211 Keyboard without pointing stick for use in Hungary includes keyboard cable 684333 251 Keyboard without pointing stick for use in Russia includes keyboard cable 684333 261 Keyboard without pointing stick for use in Bulgaria includes keyboard cable 684333 271 Keyboard without pointing stick for use in Romania includes keyboard cable 684333 281 Keyboard without pointing stick for use in Thailand includes keyboard cable 684333 291 Keyboard without pointing stick for use in Japan includes keyboard cable 6
53. d drive on page 62 d WLAN module see WLAN module on page 70 e WWAN module see WWAN module on page 68 f Fan see Fan on page 75 g Keyboard see Keyboard on page 76 h Base enclosure see Base enclosure on page 80 Component replacement procedures 103 i System board see System board on page 95 Heat sink see Heat sink on page 99 Remove the processor 1 Use flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise until you hear a click 2 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor 104 Chapter 4 Removal and replacement procedures USB board Description Spare part number USB board 658141 001 Before removing the USB board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 and then remove the following components Service cover see Service cover on page 57 Optical drive see Optical d
54. dale wa 118 Using Advanced System Diagnostics ERI 119 6 Specifications 120 Vene GOONS MEET TODO OOo LI 120 14 0 inch SGA display specifications ou oq rin ng RUPES oM gen tensa x humi OR ERR 122 Hard drive Spee Tie ACHING ERECTO TEE E OT TOO 123 7 Backup and mmm 124 Performing a WECO VERY eironi a AE d uet P IMP wand E 125 Backing up your information ovid RU SER Pd no ree REP rvx Lex PRIM panne RA M CU durs uM IURE nd RM ETE 126 B Power cord set requirements aieo eeepa ee bl 4A S HAM NAHE S XE HE SEA HEDER EEHRE AE OU 127 Requirements for all countries ioci nana des 127 Requirements for specific countries and regions sssssssssssssseeeeneee 128 LE NETTE 129 ED ETT ECCLESIIS 130 vii viii 1 Product description Category Product Name Description HP ProBook 6475b ProBook 6470b Notebook PC Notebook PC computer model computer model HP ProBook 6475b Notebook PC Y computer model HP ProBook 6470b Notebook PC y computer model Processors A10 4600M 3 20 GHz 2 30 V GHz processor 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W e AMD 8 4500 2 80 GHz 1 90 GHz processor 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W
55. devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Preliminary replacement requirements 49 A CAUTION prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities Z CAUTION product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5
56. dule Supports no modem option Modem module cable not included Ethernet Realtek RTL8151FH CG 10 100 1000 Ethernet network interface card NIC NIC Power Down technology 53 54 55 wake on LAN Ethernet cable not included Wireless Integrated wireless personal area network WPAN option by way of Bluetooth 4 0 enhanced data rate EDR module Supports no WPAN option Chapter 1 Product description Category Description HP ProBook 6475b Notebook PC computer model HP ProBook 6470b Notebook PC computer model Integrated wireless local area network Y WLAN options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats e Atheros WB225 1x1 802 11b g n Bluetooth Combo Adapter e Broadcom 43228 802 1 1abgn 2x2 Wi Fi Adapter e Intel Centrino Advanced N 6205 WLAN module e Centrino Ultimate N 6300 WLAN module Centrino Wireless N 2200 802 11b g n 2x2 WiFi Adaptor Supports no WLAN option Integrated wireless wide area network V Y WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats HP 2523 LTE HSPA Mobile Broadband Module HP 2522 LTE EV DO Mobile Broadband Module e un2430 EV DO HSPA Mobile Broadband Module e hs2350 HSPA Mobile B
57. dures 101 The following illustration shows the replacement thermal material locations a computer model equipped with a graphics subsystem with UMA memory Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to install the heat sink Processor NOTE The processor spare part kit includes replacement thermal material Description Spare part number For use only on HP ProBook 6475b Notebook PC computer models AMD A10 4600M 3 20 GHz 2 30 GHz processor with Radeon HD 7660G graphics 4 0 L2 683046 001 cache 1600 MHz DDR3 quad core 35 AMD 8 4500 2 80 GHz 1 90 GHz processor with Radeon 76406 graphics 4 0 12 683048 001 cache 1600 MHz DDR3 quad core 35 AMD A6 4400M 3 20 GHz 2 70 GHz processor with Radeon 75206 graphics 1 0 12 683047 001 cache 1600 MHz DDR3 dual core 35 W 102 Chapter 4 Removal and replacement procedures Description Spare part number AMD A4 4300M 3 00 GHz 2 50 GHz processor with Radeon HD 74206 graphics 1 0 12 685990 001 cache 1600 MHz DDR3 dual core 35 W For use only on HP ProBook 6470b Notebook PC computer models Intel Quad Core i7 3820QM 2 70 GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 681284 001 8 0 MB L3 cache 45 W Intel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 681283 001 6 0 MB L3 cache 45 W
58. e A6 4400M 3 20 GHz 2 70 GHz processor 1 0 MB L2 cache 1600 MHz DDR3 dual core 35 W e A4 4300M 3 00 GHz 2 50 GHz processor 1 0 MB L2 cache 1600 MHz DDR3 dual core 35 W 2 Category Description GHz processor SC turbo up to 3 70 GHz 1600 MHz FSB 8 0 MB L3 cache 45 W ntel Quad Core i7 3720QM 2 60 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 6 0 MB 13 cache 45 W ntel Quad Core i7 3610QM 2 30 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 6 0 MB L3 cache 45 W ntel Dual Core i7 3520M 2 90 GHz processor SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W Intel Dual Core i5 3360M 2 80 GHz processor SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3320M 2 60 GHz processor SC turbo up to 3 30 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W Intel Dual Core i5 3210M 2 50 GHz processor SC turbo up to 3 10 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W ntel Core i3 3110M 2 40 GHz processor 1600 MHz FSB 3 0 MB L3 cache 35 W ntel Core i3 2370M 2 40 GHz processor 1333 MHz FSB 3 0 MB L3 cache 35 W ntel Celeron B840 1 90 GHz processor 1333 MHz FSB 2 0 MB L3 cache 35 W ntel Quad Core i7 3820QM 2 70 HP ProBook 6475b Notebook PC computer model HP ProBook 6470b Notebook PC computer model Chipset AMD A70M fusion controller hub FCH Chapter 1 Mobile Intel QM77 chipset
59. e only on HP ProBook 6470b Notebook PC computer models computer models 6 If it is necessary to replace the webcam microphone module Z CAUTION Handle the webcam microphone module with caution The module has a thin profile and is susceptible to damage when not handled carefully a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape b Disconnect the webcam microphone module cable 2 from the webcam microphone module Component replacement procedures 109 Remove the webcam microphone module 3 The webcam microphone module is available using spare part number 684346 001 The microphone module is available using spare part number 684346 001 7 If it is necessary to replace the display panel Remove the eight Phillips PM2 5x4 0 screws 1 that secure the display panel to the display enclosure b Lift the top edge of the display panel 2 until the display panel rests at an angle Remove the display panel 3 The display panel is available using the following spare part numbers e 686047 001 14 0 in LED FLT HD AntiGlare display panel for use on all computer models e 686046 001 14 0 in LED FLT HD AntiGlare display panel for use on all computer models e 684348 001 14 0 in LED SVA HD AntiGlare display panel for use only HP ProBook 6470b Notebook PC compute
60. e components 20 RJ 11 jack 21 RJ 11 jack cable illustrated 35 removal 85 RJ 11 jack plug illustrated 36 RI 45 jack 21 RTC battery removal 64 spare partnumber 32 41 64 Rubber Kit spare part number 31 41 5 Screw spare number 40 46 security cable slot 21 security product description 9 serial number 53 service considerations cables 48 connectors 48 plastic parts 48 service cover location 23 removal 57 spare partnumber 32 43 57 service cover release latch 22 service cover release latch assembly removal 87 spare part number 87 service tag 25 53 serviceability product description 11 SIM removal 56 Smart Card reader 19 Smart Card reader spare part number 46 solid state drive precautions 49 product description 5 spare numbers 38 47 speaker assembly removal 84 spare partnumber 30 41 84 speakers 19 specifications computer 120 display 122 hard drive 123 system board removal 95 spare part numbers 29 45 46 47 95 T tools required 48 top cover spare part numbers 29 45 TouchPad board cable illustrated 35 TouchPad button 18 TouchPad components 17 TouchPad light 16 TouchPad on off button 14 17 TouchPad zone 17 transporting guidelines 51 U upgrade bay removal 60 spare part number 38 60 upgrade bay location 20 upgrade drive product description 5 USB board removal 105 spare part number 31 105 USB 19 20 vents 21 22 video product descript
61. es and provide enhanced USB power performance 4 HP ExpressCard slot or Smart Card reader Supports optional ExpressCards or Smart Cards depending on configuration 5 Media Card Reader Supports the following digital card formats e MultiMediaCard MMC e Secure Digital SD Memory Card e SDHC e SDXC Left side 19 Component Description 6 Upgrade bay optical drive shown The upgrade bay can hold a weightsaver option a hard drive or an optical drive that reads an optical disc NOTE select models the optical drive also writes to an optical disc 7 Optical drive eject button select models Releases the disc tray only Right side E NOTE Your computer may look slightly different from the illustration in this section e OO GOO Component Description 1 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 2 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone 3 eSATA US
62. for use in Saudi Arabia includes keyboard cable and pointing stick cable 684332201 Keyboard with pointing stick for use in Brazil includes keyboard cable and pointing stick cable 684332211 Keyboard with pointing stick for use in Hungary includes keyboard cable and pointing stick cable 684332251 Keyboard with pointing stick for use in Russia includes keyboard cable and pointing stick cable 684332261 Keyboard with pointing stick for use in Bulgaria includes keyboard cable and pointing stick cable 684332271 Keyboard with pointing stick for use in Romania includes keyboard cable and pointing stick cable 684332281 Keyboard with pointing stick for use in Thailand includes keyboard cable and pointing stick cable Sequential part number listing 43 44 Spare part number Description 684332 291 Keyboard with pointing stick for use in Japan includes keyboard cable and pointing stick cable 684332 A41 Keyboard with pointing stick for use in Belgium includes keyboard cable and pointing stick cable 684332 AB 1 Keyboard with pointing stick for use in Taiwan includes keyboard cable and pointing stick cable 684332 1 Keyboard with pointing stick for use in South Korea includes keyboard cable and pointing stick cable 684332 831 Keyboard with pointing stick for use in the Netherlands includes keyboard cable and pointing stick cable 684332 871 Keyboard with pointing stick for
63. ge e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam Conductive tabletop workstations with ground cords of megohm resistance Staticdissipative tables or floor mats with hard ties to the ground Field service kits e Static awareness labels e Materialhandling packages e Nonconductive plastic bags tubes or boxes Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Chapter 4 Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures There are as many as 84 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 55 for battery removal instructions T Q Serial XXXXXXXX i Product XXXXKXX ginis lylyOy Ite
64. hut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive
65. image restore DVD in the event of a system failure 1 2 3 Select Computer gt More Applications In the left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the partition follow these steps 1 2 3 4 5 6 7 If possible back up all personal files Insert the HP Factory Image Restore DVD into the external optical drive and restart the computer As the computer is restarting press f to open the Computer Setup boot option menu Select the Notebook Upgrade Bay option Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter Using the arrow keys select Yes when prompted Do you want to start the System Restore Follow the on screen instructions NOTE You can also restore the computer from the partition by restarting the computer and then pressing the f11 key NOTE If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recovery disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet Performing a recovery 125 Backing up your information
66. ing system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 55 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Service cover on page 57 Remove the modem module 1 Remove the two Phillips PM2 0x3 0 screws 1 that secure the modem module to the system board 2 Disconnect the modem module 2 from the system board by lifting it straight up Component replacement procedures 73 3 Disconnect the modem module cable 3 from the modem module 4 Remove the modem module Reverse this procedure to install the modem module 74 Chapter 4 Removal and replacement procedures Description Spare part number Fan includes cable 641839 001 Before removing the fan follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 55 a BR Q N Remove the service cover see Service cover on page 57 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Loosen the three captive Phillips screws 2 that secure the fan to the top cover 3 Remove the fan
67. ing the power cord from the computer Remove the battery see Battery on page 55 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Service cover on page 57 Remove the hard drive 1 Loosen the three Phillips screws 1 that secure the hard drive to the computer 2 Use the hard drive tab 2 to slide the hard drive to the right to disconnect it from the system board 62 Chapter 4 Removal and replacement procedures 3 Remove hard drive 3 from the hard drive bay 4 If it is necessary to disassemble the hard drive perform the following steps Remove the four Phillips PM3 0x3 0 screws 1 that secure the hard drive bracket to the hard drive b Remove the hard drive bracket 2 from the hard drive The hard drive bracket and screws are available in the Hard Drive Hardware Kit spare part number 642774 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 63 RTC battery Description Spare part number RTC battery includes cable and double sided tape 651948 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from
68. ion 6 volume mute button 15 WwW warranty period 54 Web browser button 15 Web browser light 17 webcam 13 webcam light 12 webcam microphone module removal 109 spare partnumber 34 45 110 wireless antenna removal 113 114 spare partnumbers 34 41 114 Wireless Antenna Kit spare part number 114 Wireless Antenna Kit spare part numbers 114 wireless antenna locations 12 wireless button 14 wireless light 16 18 wireless product description 6 WLAN Antenna Kit spare part number 34 41 114 WLAN module removal 70 spare part numbers 31 40 41 42 70 workstation guidelines 51 WWAN Antenna Kit spare part number 34 41 114 WWAN module removal 68 spare part numbers 32 41 42 68 Index 133
69. k slightly different from the illustration in this section Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 Power button e When the computer is off press the button to turn the computer e When the computer is on press the button briefly to initiate Suspend e When the computer is in the Suspend state press the button briefly to exit Suspend e When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings 1 Select Computer gt Control Center 2 In the left pane click System and then click Power Management in the right pane 3 Wireless button Turns the wireless feature on or off but does not establish a wireless connection 14 Chapter 2 External component identification Component Description 4 Web browser button e the computer is on press the button to open the default Web browser e the computer is off in the Suspend state or in Hibernation the button does not perform any action or function 5 Volume mute button Mutes and restores speaker sound 6 Fingerprint reader select models only Allows a fingerprint logon instead of a password logon Key
70. l and replacement procedures 5 Computer Setup BIOS and Advanced System Diagnostics Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press 10 to enter Computer Setup Starting Computer Setup 115 Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and do
71. ludes keyboard cable For use in Belgium 684333 A41 For use in Norway 684333 091 For use in Brazil 684333 201 For use in Northwest Africa 684333 FP1 For use in Bulgaria 684333 261 For use in Portugal 684333 131 For use in Canada 684333 081 For use in Romania 684333 271 For use in Czech Republic 684333 A8 1 For use in Russia 684333 251 and Slovakia For use in Denmark 684333 081 For use in Saudi Arabia 684333 171 For use in France 684333 051 For use in Slovenia 684333 BAT For use in Germany 684333 041 For use in South Korea 684333 AD1 For use in Greece 684333 DJ1 For use in Spain 684333 071 Chapter 4 Removal and replacement procedures For use in country region Spare part For use in country region Spare part number number For use in Hungary 684333 211 For use in Sweden and Finland 684333 871 For use in Iceland 684333 DD1 For use in Switzerland 684333 BG1 For use in India 684333 D61 For use in Taiwan 684333 1 For use in Israel 684333 1 For use in Thailand 684333 281 For use in Italy 684333 061 For use in Turkey 684333 141 For use in Japan 684333 291 For use in the United Kingdom 684333 031 and Singapore For use in Latin America 684333 161 For use in the United States 684333 001 For use in the Netherlands 684333 B31 Before removing the keyboard follow these steps 1 au B OQ N Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut
72. m Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician determine what components and parts are needed Component replacement procedures 53 Component Description 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are adhesive backed rubber pads The feet are included in the Rubber Kit spare part number 641831 001 There are four rectangular rubber feet 1 and three square rubber feet 2 that attach to the base enclosure and service cover in the locations illustrated below 54 Chapter 4 Removal and replacement procedures Description Spare part number 9 cell 100 Wh 3 00 Ah 631243 001 9 cell 100 Wh 3 00 Ah 634087 001 9 cell 73 Wh 2 20 Ah 634089 001 6 cell 62 Wh 2 80 Ah 628668 001 6 cell 55 Wh 2 80 Ah 628670 001 6 cell 51 Wh 2 55 Ah 659083 001 3 cell 31 Wh 2 80 Ah 628664 001 Before disassembling the computer follow these steps 1 Turn off the computer
73. m lk key 16 num lock light location 17 numeric keypad 16 operating system applications keys 15 operating system logo keys 15 operating system product description 10 optical drive precautions 49 product description 6 removal 58 spare part numbers 43 58 optical drive bay space saver illustrated 36 optical drive eject button 20 32 38 P packaging guidelines 51 plastic parts service considerations 48 Plastics Kit contents 36 spare part number 36 46 pointing device product description 9 pointing stick 17 pointing stick button 17 18 ports 1394 19 132 Index DisplayPort 20 eSATA 20 product description 8 USB 19 20 power button 14 power connector 19 power cord set requirements spare part numbers power light 16 18 power requirements product description 9 processor product description 1 removal 102 spare part numbers 30 42 43 46 102 product description audio 6 chipset 2 display panel 4 Ethernet 6 external media cards 8 graphics 3 hard drive 5 keyboard 9 memory module 4 microphone 6 modem 6 operating system 10 optical drive 6 pointing device 9 ports 8 power requirements 9 processors 1 product name 1 security 9 serviceability 11 solid state drive 5 upgrade drive 5 video 6 wireless 6 product description flash cache 4 product name 1 53 product number 53 127 39 40 rear components 21 removal replacement preliminaries 48 procedures 53 rightsid
74. mbly 684336 001 Top cover equipped with pointing stick buttons and a fingerprint reader for use only on includes TouchPad 684338 001 Top cover not equipped with pointing stick buttons and a fingerprint reader for use only on includes TouchPad 684339 001 Latch Kit includes service cover release latch assembly components and battery release latch assembly components 684341 001 System board for use only on HP ProBook 6475b Notebook PC computer models equipped with WWAN capability in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 684342 001 System board for use only on HP ProBook 6475b Notebook PC computer models not equipped with WWAN capability in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 684346 001 Webcam microphone module Sequential part number listing 45 46 Spare part number Description 684347 001 14 0 in LED SVA HD AntiGlare display panel for use on all computer models 684348 001 14 0 in LED SVA HD AntiGlare display panel for use on all computer models 684351 001 Plastics Kit includes ExpressCard slot space saver optical drive bay space saver RJ 11 jack plug and wireless antenna clips 684353 001 Smart Card reader 685990 001 AMD A4 4300M 3 00 GHz 2 50 GHz processor with Radeon HD 7420G graphics 1 0 MB L2 cache 1600 MHz
75. mputer models equipped with a graphics subsystem with discrete memory Support for up to 4 displays through the APR only on computer models equipped with a graphics subsystem with discrete memory Panel 14 0 light emitting diode LED high definition HD AntiGlare AG SVA 1600x900 display with and without webcam and microphone e 14 0 in LED HD AG SVA 1366x768 display with and without webcam and microphone All display assemblies include two wireless local area network WLAN antenna cables and two wireless wide area network WWAN antenna cables Supports low voltage differential signalling LVDS Supports 16 9 aspect ratio Supports privacy filter Memory Two customer accessible upgradable y memory module slots DDR3 12800 1600 MHz dual channel support Supports 16384 MB of system RAM in the following configurations e 16384 8192 MBx2 e 8192 MB 8192 MBx1 or 4096x2 6144 MB 4096 MB 2048 MB e 4096 MB 4096 MBx1 or 2048 MBx2 2048 2048x1 Flash cache Intel 24 GB mSATA module Intel Smart Response Technology SRT not available on computer models equipped with WWAN or SSD Chapter 1 Product description Category Hard drive Description Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Customer accessible Serial ATA Supports the following hard drives 750 6 7200 rpm 9 5 mm e
76. n page 70 e WWAN module see WWAN module on page 68 f Fan see Fan on page 75 g Keyboard see Keyboard on page 76 h Base enclosure see Base enclosure on page 80 Function board see Function board on page 93 System board see System board on page 95 Remove the display assembly 1 Position the computer with the front toward you 2 Remove the four Phillips PM2 5x7 0 screws 1 that secure the display assembly to the computer 3 Swing the display hinges 2 up and back until the top cover is free for removal Component replacement procedures 107 4 Remove the top cover 3 from the display assembly 5 If it is necessary to replace the display bezel or any of the display assembly subcomponents Remove the rubber screw covers 1 The rubber screw covers are available in the Display Rubber Kit spare part number 642785 001 Remove the two Phillips PM2 5x5 0 screws 2 that secure the display bezel to the display assembly LL 4 Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure 108 Chapter 4 Removal and replacement procedures d Remove the display bezel 4 The display bezel is available using spare part numbers 68378 1 001 for use only on HP ProBook 6475b Notebook PC computer models computer models and 685999 001 for us
77. nd WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with 686035 001 UMA memory but without WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel QM77 chipset a graphics subsystem with 691715 001 discrete memory and WWAN capobility only in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel QM77 chipset a graphics subsystem with 691713 001 UMA memory and WWAN capability only in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with 691714 001 discrete memory and WWAN capobility only in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with 691712 001 UMA memory and WWAN capability only in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with 691711 001 UMA memory but without WWAN capability only in the People s Republic of China and the Ukraine Component replacement procedures 95 96 Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the c
78. ng the power cord from the computer Remove the battery see Battery on page 55 2 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Service cover on page 57 Remove the upgrade bay 1 Position the computer upside down with the right side toward you 2 Remove the four Phillips PM2 0x4 0 screws that secure the upgrade bay assembly to the computer 3 Loosen the captive Phillips screw that secures the upgrade bay drive in the upgrade bay 1 4 Use a flat blade screw driver or similar tool to press on the upgrade bay bracket tab 2 to release the upgrade bay 60 Chapter 4 Removal and replacement procedures 5 Remove the upgrade bay 3 from the computer Reverse this procedure to install the upgrade bay Component replacement procedures 61 Hard drive E NOTE The hard drive spare part kit does not include the hard drive bracket or screws Description Spare part number 750 GB 7200 rpm 9 5 mm 633252 001 500 GB 7200 rpm 9 5 mm SED 683801 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit includes hard drive bracket and screws 642774 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugg
79. nly on HP ProBook 6475b Notebook PC computer models For use on computer models equipped with WWAN capability in all countries and 684341 001 regions except in the People s Republic of China and the Ukraine For use on computer models not equipped with WWAN capability in all countries and 684342 001 regions except in the People s Republic of China and the Ukraine For use on computer models equipped with WWAN capability only in the People s 690036 001 Republic of China and the Ukraine For use on computer models not equipped with WWAN capability only in the People s 690037 001 Republic of China and the Ukraine For use only on HP ProBook 6470b Notebook PC computer models For use on computer models equipped with the Intel QM77 chipset a graphics 686039 001 subsystem with discrete memory and WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel QM77 chipset a graphics 686037 001 subsystem with UMA memory and WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics 686038 001 subsystem with discrete memory and WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics 686036 001 subsystem with UMA memory and WWAN capabili
80. nt procedures 79 Base enclosure E NOTE The base enclosure spare part kit includes seven rubber feet the service cover release latch assembly and the battery release latch assembly Description Spare part number For use only on computer models equipped with WWAN capability 684334 001 For use only on computer models not equipped with WWAN capability 687224 001 Before removing the base enclosure follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 55 and then remove the following components Service cover see Service cover on page 57 Optical drive see Optical drive on page 58 Hard drive see Hard drive on page 62 Modem module see Modem module on page 73 Keyboard see Keyboard on page 76 1 4 3 4 a b Ey NOTE When replacing the base enclosure be sure to remove the following components from the defective base enclosure and install them on the replacement base enclosure e Bluetooth module and cable see Bluetooth module on page 72 e Speaker assembly see Speaker assembly on page 84 e 11 jack assembly see RI 11 jack cable on page 85
81. ntries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686039 001 System board for use only on HP ProBook 6470b Notebook PC computer models equipped with the Intel QM77 chipset a graphics subsystem with discrete memory and with WWAN capability in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 686046 001 14 0 in LED FLT HD AntiGlare display panel for use only on HP ProBook 6470b Notebook PC computer models 686047 001 14 0 in LED FLT HD AntiGlare display panel for use only on HP ProBook 6470b Notebook PC computer models 687224 001 Base enclosure for use only on computer models not equipped with WWAN capability includes rubber feet service cover release latch assembly and battery release latch assembly 689954 001 24 GB flash cache module for use only on HP ProBook 6470b Notebook PC computer models 690036 001 System board for use only on HP ProBook 6475b Notebook PC computer models equipped with WWAN capability in the People s Republic of China and the Ukraine includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number Description 690037 001 System board for use only on HP ProBook 6475b Notebook PC computer models not equipped with WWAN capability in the People s Republic of China and the Ukraine includes replacement
82. o 3 60 cm 1 34 to 1 42 in Weight Equipped with 9 cell battery optical drive graphics 2 47 kg 5 45 lbs subsystem with UMA memory one memory module WLAN module solid state drive and TouchPad Equipped with 9 cell battery graphics subsystem with 2 33 kg 5 14 lbs UMA memory one memory module WLAN module solid state drive and TouchPad Equipped with 6 cell battery optical drive graphics 2 31 kg 5 09 Ibs subsystem with UMA memory one memory module WLAN module solid state drive and TouchPad Equipped with 6 cell battery graphics subsystem with 2 17 kg 4 78 lbs UMA memory one memory module WLAN module solid state drive and TouchPad Equipped with 6 cell battery optical drive graphics 2 17 kg 4 78 lbs subsystem with UMA memory one memory module WLAN module solid state drive and TouchPad Equipped with 6 cell battery graphics subsystem with 2 03 kg 4 48 lbs UMA memory one memory module WLAN module solid state drive and TouchPad Input power Operating voltage and current 18 5 V dc 3 5 A 65 W eRe 19 0 V dc 4 74 A 90 W Temperature 120 Chapter 6 Specifications Metric U S Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applic
83. o move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostics test while it is running press esc Using Advanced System Diagnostics 119 6 Specifications Computer specifications Metric U S Dimensions Width 33 80 cm 13 31 in Depth 23 13 cm 9 11 in Height front to back 3 40 t
84. oBook 6470b Notebook PC computer models SC turbo up to 3 50 GHz 1600 MHz FSB 3 0 MB L3 cache 35 W includes replacement thermal material 681954 001 Intel Dual Core i7 3520M 2 90 GHz processor for use only on HP ProBook 6470b Notebook PC computer models SC turbo up to 3 60 GHz 1600 MHz FSB 4 0 MB L3 cache 35 W includes replacement thermal material 682417 001 Intel Core i3 31 10M 2 40 GHz processor for use only on HP ProBook 6470b Notebook PC computer models 1600 MHz FSB 3 0 MB L3 cache 35 includes replacement thermal material Chapter 3 Illustrated parts catalog Spare part number Description 683046 001 AMD 10 4600 3 20 GHz 2 30 GHz processor with Radeon HD 7660G graphics 4 0 MB 12 cache 1600 MHz DDR3 quad core 35 W includes replacement thermal material 683047 001 AMD 6 4400 3 20 GHz 2 70 GHz processor with Radeon HD 7520G graphics 1 0 12 cache 1600 MHz DDR3 dual core 35 W includes replacement thermal material 683048 001 AMD A8 4500M 2 80 GHz 1 90 GHz processor with Radeon HD 7640G graphics 4 0 MB L2 cache 1600 MHz DDR3 quad core 35 W includes replacement thermal material 683781 001 Display bezel for use only on HP ProBook 6470b Notebook PC computer models 683801 001 500 GB 7200 rpm 9 5 mm SED hard drive does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Ha
85. omputer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 55 and then remove the following components a Service cover see Service cover on page 57 Optical drive see Optical drive on page 58 Hard drive see Hard drive on page 62 d Fan see Fan on page 75 e Modem module see Modem module on page 73 f Fan see Fan on page 75 g Keyboard see Keyboard on page 76 h Base enclosure see Base enclosure on page 80 Ey NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board SIM see SIM on page 56 if applicable Memory module see Memory module on page 66 WWAN module see WWAN module on page 68 WLAN module see WLAN module on page 70 Heat sink see Heat sink on page 99 Processor see Processor on page 102 Remove the system board 1 2 3 Position the computer right side up with the front toward you Open the computer Release the ZIF connector 1 to which the TouchPad cable is connected and then disconnect the TouchPad cable 2 from the system board Release the ZIF connector 3 to which the fingerprint reader board c
86. on screen instructions to identify your computer and access the BIOS update you want to download 3 Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific product from the models listed 5 Click the appropriate operating system 6 Goto the BIOS section and download the BIOS software package 7 Follow the installation instructions as provided with the downloaded BIOS software package Ef NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Startup test This test analyzes the main computer components that are required to start the computer e Runin test This test repeats the start up test and checks for intermittent problems that the start up test does not detect e disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts t
87. ows 7 Home Basic 64 bit Windows 7 Enterprise 64 and 32 bit Windows 7 Ultimate 64 and 32 bit End user replaceable parts AC adapter Battery Hard drive Keyboard Memory module mSATA drive Optical drive Solid state drive WLAN module WWAN module 1 2 External component identification Item Component Description 1 Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 3 Internal microphones 2 select models only Record sound NOTE Only models equipped with a webcam have 2 internal microphones Models without a webcam have only 1 internal microphone 4 Webcam light select models only On The webcam is in use 12 Chapter 2 External component identification Component Description 5 Webcam select models only Records video and captures still photographs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region Display 13 Buttons and fingerprint reader select models only E NOTE Your computer may loo
88. procedures Function board Description Spare part number Function board 658142 001 Before removing the function board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 and then remove the following components f Service cover see Service cover on page 57 Optical drive see Optical drive on page 58 Hard drive see Hard drive on page 62 Modem module see Modem module on page 73 Keyboard see Keyboard on page 76 Base enclosure see Base enclosure on page 80 Remove the function board 1 Remove the wireless antenna cables 1 from the retention clip attached to the system board 2 Remove the three Phillips PM2 5x7 0 screws 2 that secure the function board to the computer Component replacement procedures 93 3 Slide the function board 3 to the left and then remove the function board Reverse this procedure to install the function board 94 Chapter 4 Removal and replacement procedures System board E NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use only on HP ProBook
89. r make sure to remove the RJ 11 jack cover from the slot in the base enclosure if the repaired unit includes a modem NOTE Thoroughly clean the thermal pad material from the surfaces of the base enclosure 1 and the PCH chip 2 each time you remove the base enclosure All base enclosure and system board spare part kits include replacement thermal pad material Reverse this procedure to install the base enclosure Component replacement procedures 83 Speaker assembly 84 Description Spare part number Speaker assembly includes cable 641840 001 Before removing the speaker assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 and then remove the following components e f Service cover see Service cover on page 57 Optical drive see Optical drive on page 58 Hard drive see Hard drive on page 62 Modem module see Modem module on page 73 Keyboard see Keyboard on page 76 Base enclosure see Base enclosure on page 80 Remove the speaker assembly 1 Turn the base enclosure rightside up with the front toward you 2 Remove the two Phillips PM2 0x3
90. r models 684347 001 14 0 in LED SVA HD AntiGlare display panel for use only on HP ProBook 6470b Notebook PC computer models 110 Chapter 4 Removal and replacement procedures 8 If it is necessary to replace the display hinge covers Remove the two Phillips PM2 5x3 0 screws 1 that secure the display hinge covers to the display hinges b Slide the display hinge covers 2 toward each other to remove them from the display hinges The display hinge covers are available using spare part number 642783 001 9 If it is necessary to replace the display hinges Remove the four Phillips PM2 5x3 0 screws 1 that secure the display hinges to the display enclosure Component replacement procedures 111 b Remove the display hinges 2 from the display panel The display hinges are available using spare part number 641836 001 10 If it is necessary to replace the display panel cable Z CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel a Turn the display panel upside down with the display panel cable toward you b Release the adhesive support strip 1 that secures the display panel cable to the display panel 112 Chapter 4 Removal and replacement procedures Disconnect the display panel cable 2 from the display panel d
91. rdware Kit spare part number 642774 001 684326 001 Service cover 684328 001 DVD ROM Drive 684329 001 DVD RW Double Layer with SuperMulti Drive 684330 001 Blu ray ROM DVD RW SuperMulti DL Drive 684332 001 Keyboard with pointing stick for use in the United States includes keyboard cable and pointing stick cable 684332 031 Keyboard with pointing stick for use in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 684332 041 Keyboard with pointing stick for use in Germany includes keyboard cable and pointing stick cable 684332 051 Keyboard with pointing stick for use in France includes keyboard cable and pointing stick cable 684332 061 Keyboard with pointing stick for use in Italy includes keyboard cable and pointing stick cable 684332 071 Keyboard with pointing stick for use in Spain includes keyboard cable and pointing stick cable 684332 081 Keyboard with pointing stick for use in Denmark includes keyboard cable and pointing stick cable 684332 091 Keyboard with pointing stick for use in Norway includes keyboard cable and pointing stick cable 684332 131 Keyboard with pointing stick for use in Portugal includes keyboard cable and pointing stick cable 684332 141 Keyboard with pointing stick for use in Turkey includes keyboard cable and pointing stick cable 684332 161 Keyboard with pointing stick for use in Latin America includes keyboard cable and pointing stick cable 684332 171 Keyboard with pointing stick
92. rive on page 58 Hard drive see Hard drive on page 62 Modem module see Modem module on page 73 Keyboard see Keyboard on page 76 Base enclosure see Base enclosure on page 80 System board see System board on page 95 Remove the USB board 1 Release the clip 1 built into the top cover that secures the left side of the USB board 2 the left side of the USB board 2 to disconnect the USB board from the system board Component replacement procedures 105 3 Remove the USB board 3 Reverse this procedure to install the USB board 106 Chapter 4 Removal and replacement procedures Display assembly E NOTE The display assembly is spared at the subcomponent level only For more display assembly spare part information see the individual removal subsections Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 and then remove the following components Service cover see Service cover on page 57 Hard drive see Hard drive on page 62 Optical drive see Hard drive on page 62 d WLAN module see WLAN module o
93. roadband Module Supports no WWAN option Supports WWAN after market option 8 Description rated 54 mm ExpressCard Secure Digital SD flash media slot with push push technology supporting the following digital card formats Category External media Integ cards e e Ports Chapter 1 Product description MultiMediaCard MMC MMC Secure Digital SD Memory Card SDHC SDXC 1394a port Audio in mono microphone Audio out stereo headphone Battery connector DisplayPort 1 2 on computer models equipped with a graphics subsystem with discrete memory DisplayPort 1 1a on computer models equipped with a graphics subsystem with UMA memory Docking connector eSATA USB 2 0 combo port HP Smart AC adapter RJ 45 Ethernet R11 modem Secondary battery connector Serial port USB 3 0 ports 2 USB 2 0 port USB 2 0 charging port VGA Dsub 15 pin supporting 1920x1200 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video HP ProBook 6475b Notebook PC computer model ProBook 6470b Notebook PC computer model Category Description HP ProBook 6475b Notebook PC computer model HP ProBook 6470b Notebook PC computer model Keyboard pointing Full size keyboard with numeric keypad
94. rs 32 37 41 43 62 specifications 123 hard drive bracket illustrated 37 removal 63 Hard Drive Hardware Kit contents 37 spare partnumber 32 37 41 62 hard drive light 19 headphone jack 20 heat sink removal 99 spare part numbers 29 42 46 47 99 J jacks audioin 20 audio out 20 external monitor 21 headphone 20 microphone 20 modem 21 monitor 21 network 21 RJ 11 21 RJ 45 21 K key components 15 keyboard product description 9 remval 76 spare part numbers 27 28 43 44 45 76 keys fn 15 function 15 16 perating system applications 15 perating system logo 15 L Latch Kit spare number 31 45 87 90 left side components 19 light components 16 lights AC adapter battery 18 capslock 16 hard drive 19 mule 17 numlock 17 power 16 18 TouchPad 16 Web browser 17 webcam 12 wireless 16 18 lock spare part numbers 39 40 M mass storage device illustrated 37 precautions 49 spare part numbers 37 Media Card Reader location 19 memory module product description 4 removal 66 spare part numbers 41 42 66 microphone location 12 product description 6 microphone jack 20 Index 131 microphone module removal 109 spare part number 34 41 110 model description 54 model name 1 modem jack 21 modem module removal 73 spare partnumber 31 41 73 modem product description 6 monitor jack 21 mouse spare numbers 39 40 mute light 17 N network jack 21 nu
95. s NOTE Your computer may look slightly different from the illustration in this section Item Component Description 1 Function keys Execute frequently used system functions when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key 3 Operating system logo key Displays the operating system menu 4 Operating system applications key Displays a shortcut menu for items beneath the cursor Keys 15 Component Description 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Lights Ef NOTE Your computer may look slightly different from the illustration in this section aan Component Description 1 TouchPad light e The TouchPad is off The TouchPad is on 2 Caps lock light e Caps lock is on e Caps lock is off 3 Power light e The computer is on Blinking The computer is in the Suspend state e The computer is off or in Hibernation 4 Wireless light White An integrated wireless device such as a WLAN device and or a Bluetooth device is on e Amber
96. s The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures Ef NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily 48 Chapter 4 Removal and replacement procedures Drive handling Z CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive s
97. s and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Battery release latch Releases the battery 3 Docking connector Connects an optional docking device 4 Service cover release latch Releases the service cover from the computer 5 Battery bay Holds the battery 6 Accessory battery connector Connects an optional accessory battery 22 Chapter 2 External component identification Component Description 7 Bluetooth compartment Contains a Bluetooth device 8 Service cover Provides access to the hard drive and also contains the WLAN module slot and the memory module slots CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support Bottom 23 3 Illustrated parts catalog 24 Chapter Illustrated parts catalog Service tag When ordering parts or requesting information provide the computer serial number and model number provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 34 for battery removal instructions 9 Q XXXXXXXX p Produa eres LTTTITLTITTITIT
98. skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents JM 717 1 2 External component identification eee ee eee eee eee eese eese eee ee eene 12 Display eid ud aqua ted oq ddiassiandtensatima i auaacatnanoumhanatieine ata dte iati anti ded 12 Buttons and fingerprint reader select models 14 KR 15 lighis tne r E E I E ME 16 Tovehkad saen E UU T mq 17 Fonken EIER 18 EE A E ETER E E E E E 19 lena oe anette sneren ea e EA T Tom oem 20 21 Bonom 22 3 paris catal g 24 SENICE 1G 25 Computer major CoMponeniS acsee oiae EEEE o RR day deka E A 26 Display assembly subcomponents ERR Eye peek me eet VEU obi e pusenedonthdamadiwkeeioes 33 Eo o TE Unease RE NR NR E 35 Plastics Kit eec D M 36 Mass st rage a tU e Y lta EROS TEEN EEE FOLE INANE 37 Miscellaneous parts sco in n FPE n
99. st directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Preliminary replacement requirements 51 Equipment guidelines 22 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap e When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic dama
100. stem with UMA memory Before removing the heat sink follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 and then remove the following components Service cover see Service cover on page 57 b Hard drive see Hard drive on page 62 Optical drive see Hard drive on page 62 Component replacement procedures 99 d WLAN module see WLAN module on page 70 e WWAN module see WWAN module on page 68 f Fan see Fan on page 75 g Keyboard see Keyboard on page 76 h Base enclosure see Base enclosure on page 80 i System board see System board on page 95 Remove the heat sink Ef NOTE Steps 1 and 2 apply to computer models equipped with a graphics subsystem with discrete memory See steps 3 and 4 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory 1 Following the 1 2 3 4 5 6 sequence stamped into the heat sink loosen the six captive Philllips screws 1 and 2 that secure the heat sink to the system board 2 Remove the heat sink 3 NOTE Due to the adhesive quality of the thermal material located
101. t does not include a Bluetooth module cable The Bluetooth module cable is included in the Cable Kit spare part number 641830 001 Description Spare part number Bluetooth module 4 0 EDR 655792 001 Before removing the Bluetooth module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 55 2 3 4 5 Remove the service cover see Service cover on page 57 Remove the Bluetooth module 1 Disconnect the Bluetooth module cable 1 from the system board 2 Release the Bluetooth module 2 from the clip built into the base enclosure 3 Remove the Bluetooth module Reverse this procedure to install the Bluetooth module 72 Chapter 4 Removal and replacement procedures Modem module EZ NOTE The modem module spare part kit does not include an RJ 11 jack cable The RJ 11 jack cable is included in the Cable Kit spare part number 641830 001 Description Spare part number Modem module 628824 001 Before removing the modem module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operat
102. t the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 127 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW Austria OVE Belgium CEBC 1 CSA 2 Denmark DEMKO Finland FIMKO France UTE Germany VDE Italy IMQ 1 Japan METI 3 The Netherlands KEMA Norway NEMKO The People s Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 250 configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A
103. tart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press 10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File System Information To exit Computer Setup without
104. the computer 4 Remove the battery see Battery on page 55 and then remove the following components Service cover see Service cover on page 57 b Optical drive see Optical drive on page 58 c drive see Hard drive on page 62 d Modem module see Modem module on page 73 e Keyboard see Keyboard on page 76 f Base enclosure see Base enclosure on page 80 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 64 Chapter 4 Removal and replacement procedures 2 Detach RTC battery 2 from the base enclosure RTC battery is attached to the base enclosure with double sided tape 3 Remove RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 65 Memory module 66 Ef NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer Description Spare part number 8 GB memory module PC3 12800 1600 MHz 670034 001 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click S
105. ting system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 55 4 3 Disconnect all external devices from the computer 4 5 Remove the service cover see Service cover on page 57 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 1 1a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 2 Remove the two Phillips PM2 0x3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up 70 Chapter 4 Removal and replacement procedures 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Ef NOTE WLAN modules are designed with a notch 4 to prevent incorrect insertion NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 4 Reverse this procedure to install the WLAN module Component replacement procedures 71 Bluetooth module Ef NOTE The Bluetooth module spare part ki
106. ton and then click the Select Files button and select the files to be restored 5 Under Restore Point click the time and date of the backup E NOTE If multiple backups have been performed click the Use the latest version button to restore the latest version 6 Click the Restore button to start restoring the files or click the Cancel button to cancel the operation Chapter 7 Backup and recovery 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must mee
107. ty in all countries and regions except in the People s Republic of China and the Ukraine Computer major components 29 30 Component For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory but without WWAN capability in all countries and regions except in the People s Republic of China and the Ukraine Spare part number 686035 001 For use on computer models equipped with the Intel QM77 chipset a graphics subsystem with discrete memory and WWAN capability only in the People s Republic of China and the Ukraine 691715 001 For use on computer models equipped with the Intel 77 chipset a graphics subsystem with UMA memory and WWAN capability only in the People s Republic of China and the Ukraine 691713 001 7 For use computer models equipped with the Intel HM76 chipset graphics subsystem with discrete memory and WWAN capability only in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory and WWAN capability only in the People s Republic of China and the Ukraine For use on computer models equipped with the Intel HM76 chipset a graphics subsystem with UMA memory but without WWAN capability only in the People s Republic of China and the Ukraine Speaker assembly includes cable 691714 001 691712 001 691711 001 641840 001 8
108. upport amp Drivers gt click Drivers amp Software 3 In the Enter a product name number box type the computer model information and then click Search 4 Click the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 2 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 5 Remove the service cover see Service cover on page 57 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer Chapter 4 Removal and replacement procedures 2 Remove the memory module 2 by pulling the module away from the slot at angle Ef NOTE Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot Ef NOTE The computer uses two memory slots The top slot houses the expansion memory module
109. use in Sweden and Finland includes keyboard cable and pointing stick cable 684332 1 Keyboard with pointing stick for use in Slovenia includes keyboard cable and pointing stick cable 684332 1 Keyboard with pointing stick for use in Israel includes keyboard cable and pointing stick cable 684332 BG1 Keyboard with pointing stick for use in Switzerland includes keyboard cable and pointing stick cable 684332 D61 Keyboard with pointing stick for use in India includes keyboard cable and pointing stick cable 684332 DB1 Keyboard with pointing stick for use in Canada includes keyboard cable and pointing stick cable 684332 DD1 Keyboard with pointing stick for use in Iceland includes keyboard cable and pointing stick cable 684332 DJ1 Keyboard with pointing stick for use in Greece includes keyboard cable and pointing stick cable 684332 FL1 Keyboard with pointing stick for use in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 684332 FP 1 Keyboard with pointing stick for use in Northwest Africa includes keyboard cable and pointing stick cable 684333 001 Keyboard without pointing stick for use in the United States includes keyboard cable 684333 031 Keyboard without pointing stick for use in the United Kingdom and Singapore includes keyboard cable 684333 041 Keyboard without pointing stick for use in Germany includes keyboard cable 684333 051 Keyboard without pointing stick for use in France includes keyboar
110. wn click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key Toclose open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions Ey NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press to enter Computer Setup To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter e save your changes and exit Computer Setup menus click the Save icon in lowerleft corner of the screen and then follow the on screen instructions Use tab key and the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts 116 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 mo mm Turn on or res
111. wn through the operating system Disconnect the power from the computer by unplugging the power cord from the computer 4 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 55 5 Remove the service cover see Service cover on page 57 Remove the optical drive 1 Position the computer upside down with the right side toward you 2 Loosen the captive Phillips screw 1 that secures the optical drive to the computer 3 Use a flatblade screw driver or similar tool to press on the optical drive bracket tab 2 to release the optical drive Chapter 4 Removal and replacement procedures 4 Remove the optical drive 3 from the computer 5 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you 6 Remove the two Phillips PM2 0x3 0 screws 1 that secure the optical drive bracket to the optical drive 7 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive Component replacement procedures 59 Upgrade bay Description Spare part number Upgrade bay includes bezel and bracket 643926 001 Before removing the upgrade bay follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unpluggi
112. y bezel rubber screw covers and display bezel rubber bumpers 642797 001 Microphone module 642799 001 WLAN Antenna Kit includes left and right WLAN antenna cables and transceivers 642801 001 WWAN Antenna Kit includes left and right WWAN antenna cables and transceivers 651948 001 RTC battery includes cable and double sided tape 652972 001 2 GB memory module PC3 12800 1600 MHz Sequential part number listing 41 42 Spare part number Description 655792 001 Bluetooth module 4 0 EDR does not include the Bluetooth module cable NOTE The Bluetooth module cable is included in the Cable Kit spare part number 641830 001 657836 001 Display Panel Support Kit includes display enclosure WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 658543 001 Heat sink for use only on HP ProBook 6475b Notebook PC computer models includes replacement thermal material 659083 001 6 cell 51 Wh 2 55 Ah Li ion battery 664663 001 Intel Celeron B840 1 90 GHz processor for use only on HP ProBook 6470b Notebook PC computer models 1333 MHz 2 0 MB L3 cache 35 W includes replacement thermal material 668969 001 HP hs2350 HSPA Mobile Broadband Module 669832 001 Broadcom 43228 802 1 1labgn 2x2 Wi Fi Adapter 670034 001 8 GB memory module PC3 12800 1600 MHz 670288 001 Intel Centrino Wireless N 2200 802 11b g n 2x2 WiFi Adaptor 675791 001 HP 112522 LTE EV DO Mobile Broadban

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