Home

HP ProBook 11 G1 Education Edition Maintenance and Service Guide

1. Turn the computer right side up with the front toward you Open the computer as far as it will open Lift the front edge 1 of the keyboard top cover until it separates from the front edge of the base enclosure Release the ZIF connector 2 to which the power button board cable is attached and then disconnect the power button board cable from the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 8 Remove the keyboard top cover 3 Reverse this procedure to install the keyboard top cover Power button board Description Spare part number Power button board 809865 001 NOTE The power button board spare part kit does not include the power button board cable The power button board cable is included in the Cable Kit spare part number 809856 001 Before removing the power button board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 and then remove the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on page 28 c Keyboard top cover see Keyboard top cover on page 48 Remove the power
2. 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 1 Release the ZIF connector 1 to which the hard drive LED board cable is attached and then disconnect the hard drive LED board cable from the system board 2 Remove the Phillips PM2 0 3 7 broad head screw 2 that secures the hard drive LED board to the base enclosure 3 Remove the hard drive LED board 3 Reverse this procedure to install the hard drive LED board Counterweight Description Spare part number Counterweight 809864 001 Before removing the counterweight follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 and then remove the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on page 28 c Keyboard top cover see Keyboard top cover on page 48 Remove the counterweight 1 Remove the two Phillips PM2 5 5 4 screws 1 that secure the counterweight to the base enclosure Component replacement procedures 53 2 Remove the counterweight 2 Reverse this procedure to install the counterweight 54 Chapter6 Removal and replacement pro
3. Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen typehp support assistant and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the loca
4. Description e Windows 7 Professional 64 bit not available on computer models equipped with a TouchScreen display assembly e FreeDOS 2 0 available only in the United States and Latin American countries and regions Restore media Windows 8 1 available with any Windows 8 1 operating system required with any Windows 8 1 Professional Downgrade operating system and Windows 7 available with any Windows 8 or Windows 7 Professional Downgrade operating system OSDVD e Windows 8 1 64 bit for service only e Windows 8 1 Country specific 64 bit for service only e Windows 8 1 Professional 64 bit included in Windows 8 1 downgrade operating system AV only e Windows 7 Professional 64 bit available with any Windows 7 Professional or Windows 8 1 Professional Downgrade localization Web support OS e Windows 8 1 Enterprise 64 bit e Windows 8 1 Multi language 64 bit e Windows 8 1 Professional 64 bit Serviceability End user replaceable parts e ACadapter e Battery e SIM select models only 4 2 Display S eee ee a ee eer eres ee eee we are r dhe j ee External component identification Item Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with WLANs 2 WWAN antennas 2 Send and receive wireless signals to communicate with WWANs 3 Webcam light On The webcam is in use 4 Webcam Records video and
5. Product Name Description HP ProBook 11 G1 Education Edition Processor Chipset e Intel Core i3 5005U 2 00 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 15 W e Intel Celeron 3805U 1 90 GHz processor 1600 MHz FSB 2 00 MB L2 cache dual core 15 W e Intel Celeron 3205U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 cache dual core 15 W Integrated soldered on circuit SoC platform controller hub PCH Graphics Panel Internal Graphics Intel unified memory architecture UMA graphics Supports DX11 HD decode and HDMI 11 6 in 1366x768 high definition HD light emitting diode LED SVA TouchScreen display panel 16 9 ultra wide aspect ratio typical brightness 220 nits flat 3 6 mm 11 6 in 1366x768 HD LED AntiGloare SVA non TouchScreen display panel 16 9 ultra wide aspect ratio typical brightness 220 nits flat 3 6 mm Memory Storage One customer accessible memory slot Supports DDR3L PC3 12800 1600 Supports up to 8192 MB maximum system memory Support for 6 35 cm 2 5 in hard drives in 7 0 mm 28 in thickness Support for Accelerometer hard drive protection Support for the following single hard drive configurations e 500 GB 5400 rpm 7 0 mm e 320 GB 5400 rpm 7 0 mm Support for M 2 2280 SATA 3 solid state drives in 180 GB multilevel cell MLC and 128 GB triple level cell TLC formats Audio and video Integrated HP TrueVision HD webcam 12
6. 8 GB 693374 005 4 GB 691740 005 2 GB 691739 005 12 Hard drive 5400 rpm SATA 7 0 mm does not include hard drive bracket or screws NOTE The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 809858 001 500 GB 5400 rpm SATA 7 0 mm 778186 005 320 GB 5400 rpm SATA 7 0 mm 645088 001 13 Solid state drive M 2 SATA 3 does not include solid state drive connector board solid state drive tray or screws NOTE The solid state drive tray and screws are included in the Solid State Drive Hardware Kit spare part number 809859 001 The solid state drive connector board is available using spare part number 811608 001 Computer major components 15 Item Component Spare part number 500 GB 5400 rpm SATA 7 0 mm 778186 005 320 GB 5400 rpm SATA 7 0 mm 645088 001 14 Solid state drive tray included with screws in the Solid State Drive Hardware Kit spare part number 809859 001 15 Solid state drive connector board 811608 001 16 WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 751416 005 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 4 0 Combo Adapter 756763 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 792610 005 17 HP hs3110 HSPA Mobile Broadband Module 793516 005 18 Power connector cable included in the Cable Kit spare part number 809856 001 1
7. e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 113 Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China coc 5 Requirements for all countries 91 Country region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluat
8. 2 from the display panel f Remove the display panel 3 The display panel is available using spare part number 783089 001 14 If it is necessary to replace the display LED board Component replacement procedures 41 a Remove the display bezel b Remove the webcam microphone module c Remove the display panel d Disconnect the display panel cable 1 from the display LED board e Detach the display LED board 3 from the display back cover The display LED board is attached to the display back cover with double sided adhesive ts a f Remove the display LED board The display LED board spare part kit does not include the display LED board cable The display LED board cable is included in the Cable Kit spare part number 809856 001 15 Ifitis necessary to replace the display panel cable a Remove the display bezel b Remove the display panel c Disconnect the display panel cable 1 from the display LED board d Detach the display panel cable 2 from the display back cover The display panel cable is attached to the display back cover with double sided adhesive e Release the display panel cable from the retention clip 3 built into the left hinge 42 Chapter6 Removal and replacement procedures for Authorized Service Provider parts f Remove the display panel cable 4 The display panel cable is included in the Cable Kit spare part number 809856 001 16 If itis neces
9. 3 4 If itis necessary to replace the hard drive bracket remove the four Phillips PM3 0 4 1 screws 1 that secure the hard drive bracket to the hard drive 5 Lift the bracket straight up 2 and remove the bracket from the hard drive The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 809858 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 29 Solid state drive A NOTE The hard drive spare kit does not include the hard drive bracket or screws The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 809858 001 Description Spare part number 500 GB 5400 rpm SATA 7 0 mm 778186 005 320 GB 5400 rpm SATA 7 0 mm 645088 001 Before removing the hard drive follow these steps ook won 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 24 Remove the bottom cover see Bottom cover on page 26 Remove the solid state drive oh N Remove the Phillips PM2 0 3 7 broad head screw 1 t
10. 60 Hz hot plug and unplug and auto detection for correct output to wide aspect versus standard aspect video Keyboard pointing devices Full sized textured island style keyboard Touchpad requirements 2013 TouchPad Taps enabled as default Multitouch gestures enabled Ability to turn TouchPad on and off Support for Windows 8 1 modern TouchPad gestures Support for PS 2 interface Power requirements Support for 6 cell 64 WHr 4 2 AHr Li ion and 3 cell 36 WHr 3 2 AHr Li ion batteries Support for 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm and 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm AC adapters Security Security cable lock Trusted platform module TPM 1 2 Operating system Preinstalled e Windows 8 1 Chinese 64 bit available only for PRC Country localization e Windows 8 1 Emerging Markets 64 bit e Windows 8 1 Multi Language 64 bit e Windows 8 1 Professional 64 bit e Windows 8 1 Professional 64 bit Shape the Future Professional for Education e Windows 8 1 Professional 64 bit DPK with Windows 7 Professional 64 bit Image not available on computer models equipped with a TouchScreen display assembly e Windows 8 1 Professional 64 bit DPK with Windows 7 Professional 64 bit Image Shape the Future Professional for Education not available on computer models equipped with a TouchScreen display assembly Chapter 1 Product description Category Operating system continued
11. HP Recovery Disc Creator can create two kinds of recovery DVDs e Windows 7 operating system DVD Installs the operating system without additional drivers or applications e Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media A NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Driver disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process Backing up your information You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows s
12. Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 7 operating system media 84 If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en Chapter 11 Backup and recovery wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD E NOTE This process takes several minutes 1
13. Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen A NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To selecta menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e
14. Sure Start flash select models only Does this memory retain data when power is removed Does this memory store customer data Amount Size 2MB No Yes What is the purpose of this memory Provides protected backup of critical System BIOS code EC firmware and critical PC configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select models only on page 90 How is data input into this memory Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller How is this memory write protected This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration memory CMOS 256 Bytes No Yes Stores system date and time and limited keyboard controller data Using the F10 Setup utility or changing the Microsoft Windows date amp time This memory is not write protected HP recommends password protecting the F10 Setup utility Controller NIC EEPROM 64 Kbytes No not customer accessible Yes Store NIC configuration and NIC firmware Using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC
15. and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Front Item Component Description 1 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 8 Chapter 2 External component identification Left side Item Component Description 1 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 External monitor port Connects an external VGA monitor or projector 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 5 USB 3 0 port Each USB 3 0 port connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 6 Audio out headphone Audio in Connects optional power
16. black WLAN antenna cable connects to the WLAN module 1 Aux terminal 3 Disconnect the display panel cable 3 from the system board 4 Disconnect the speaker cable 4 from the system board 5 Release the speaker cable 5 from the retention clip built into the base enclosure 6 Release the ZIF connector 1 to which the hard drive LED board cable is attached and then disconnect the hard drive LED board cable from the system board 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the two Philllips PM2 0 3 7 broad head screws 2 that secure the system board to the base enclosure 8 Carefully flex the right side of the base enclosure 1 so that the connectors on the right side of the system board clear the base enclosure 9 Lift the right side of the system board 2 until it rests at an angle 10 Remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Component replacement procedures 57 Fan heat sink assembly 58 Description Spare part number Fan heat sink assembly includes fan cable 4 captive screws secured by C clips and replacement 809857 001 thermal material Before removing the fan heat sink assembly follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the opera
17. button board 1 Turn the keyboard top cover upside down with the front toward you 2 Detach the power button board cable 1 from the keyboard top cover The power button board cable is attached to the keyboard top cover with double sided adhesive Component replacement procedures 51 3 Remove the two Phillips PM2 0 3 7 broad head screws 2 that secure the power button board to the keyboard top cover 4 Remove the power button board 3 ict ak o Reverse this procedure to install the power button board Hard drive LED board Description Spare part number Hard drive LED board 809864 001 NOTE The hard drive LED board spare part kit does not include the hard drive LED board cable The hard drive LED board cable is included in the Cable Kit spare part number 809856 001 Before removing the hard drive LED board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 and then remove the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on page 28 c Keyboard top cover see Keyboard top cover on page 48 Remove the hard drive LED board
18. captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app 5 Microphones Record sound 6 Display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app Chapter 2 External component identification Buttons and speakers i 2 oe OOT CII III O00 it COU OOo COU T A Item Component Description 1 Power button e When the computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button
19. computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 24 Remove the bottom cover see Bottom cover on page 26 Remove the hard drive see Hard drive on page 28 A NOTE When replacing the keyboard top cover be sure that the power button board see Power button board on page 51 is removed from the defective keyboard top cover and installed on the replacement keyboard top cover Remove the keyboard top cover 1 Release the ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Release the ZIF connector 2 to which the TouchPad button board cable is attached and then disconnect the TouchPad button board cable from the system board Component replacement procedures 49 50 Remove the following screws that secure the keyboard top cover to the base enclosure 1 One Phillips PM2 0 3 7 screw on the front edge of the keyboard top cover 2 One Phillips PM2 0 3 7 broad head screw in the hard drive bay 3 Six Phillips PM2 0 5 6 screws 4 Two Phillips PM2 5 8 6 screws on the display hinges iO T 7 of Fi Poi o Io g gl T I pill IN l T I pill T I pill fete ae Al el a 7E OCL al T ke 4 fa ese LSS a i a 5 is Te a
20. installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 2 4 5 If possible back up all personal files If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type file and then click File Explorer From the Start screen type pc and then select This PC Ef NOTE Ifthe Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 80 If the Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart Select Troubleshoot then select Advanced Options and then select Startup Repair Follow the on screen instructions A NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Windows Help and Support Using f11 recovery tools A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed
21. non functional Non volatile memory usage 87 Non Volatile Amount Does this Does this What is How is data input into this How is this memory write Memory Type Size memory memory the purpose memory protected store retain data of this customer when power memory data is removed Keyboard ROM 64 Kbytes No Yes Stores firmware Programmed at the factory A utility is required for not customer code keyboard Code is updated when writing data to this accessible mouse amp the system BIOS is updated memory and is available battery on the HP website Writing management data to this ROM in an inappropriate manner can render the PC non functional DIMM Serial 256 Bytes per No Yes Stores memory Programmed by the memory Data cannot be written to Presence Detect memory module vendor this memory when SPD module 128 information the module is installed in configuration data Bytes a PC The specific write programmabl protection method varies e not by memory vendor customer accessible System BIOS 4to5MBytes Yes Yes Store system System BIOS code is A utility is required for BIOS code and programmed at the factory writing data to this PC Code is updated when memory and is available configuration the system BIOS is updated on the HP website Writing data Configuration data and data to this ROM in an settings are input using inappropriate manner can the F10 setup utility or a render the PC non custom ut
22. of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions 70 Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 7 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 nawy Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect
23. on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 2 If possible back up all personal files If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC EY NOTE Ifthe Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 80 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Performing asystemrecovery 79 80 4 5 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow th
24. order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select one of the following options e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Hybrid e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Native Boot mode e Advanced gt Boot Options gt Legacy Boot Order gt Legacy Boot Mode Press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps L 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arro
25. shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards 1 Follow steps a through j below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select Main gt Restore Defaults c Select the Security menu and then Restore Security Level Defaults d Ifan asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and the select Asset Tracking Number Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock password is set select the Security menu scroll down to Hard Drive Tools under the Utilities menu select Hard Drive Tools select DriveLock then uncheck DriveLock password on restart f Ifan Automatic DriveLock password is set select the Se
26. when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Using Computer Setup 71 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPagqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Usea pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not downloa
27. will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer If the computer has stopped responding and the previous shutdown procedures are ineffective press and hold the power button for 15 seconds to perform a hardware reset turning off the computer immediately NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications 2 Speakers 2 Produce sound Buttons and speakers 5 6 Keys Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key the esc key or the b key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad
28. 3 up and back until it rests at an angle 6 Remove the battery 4 Reverse this procedure to install the battery Component replacement procedures 25 6 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer and void the warranty A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures A NOTE Details about your computer including model serial number product key and length of warranty are on the service label at the bottom of your computer See Locating the model number serial number product number and warranty information on page 12 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 65 screws that must be removed replaced and or loosened when servicing the Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover includes rubber feet shielding and vent 809866 001 Before removing the bottom cover f
29. 756763 005 Realtek RTL8723BE 802 11b g n 1 1 Wi Fi Bluetooth 4 0 Combo Adapter 792610 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer i Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module A NOTE The 1 white WLAN antenna cable connects to the WLAN module 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 1 Aux terminal 2 Remove the Phillips PM2 0x3 7 broad head screw 2 that secures the WLAN module to the base enclosure The WLAN module tilts up Component replacement proce
30. 809848 171 For use in Slovenia 809848 BA1 For use in South Korea 809848 AD1 For use in Spain 809848 071 For use in Sweden and Finland 809848 B71 For use in Switzerland 809848 BG1 For use in Taiwan 809848 AB1 For use in Thailand 809848 281 For use in Turkey 809848 141 For use in the United Kingdom and Singapore 809848 031 For use in the United States 809848 001 3 Power button board 809865 001 NOTE The power button board spare part kit does not include the power button board cable The power button board cable is included in the Cable Kit spare part number 809856 001 4 System board includes a graphics subsystem with UMA memory and replacement thermal material 14 Chapter 3 Illustrated parts catalog Item Component Spare part number Equipped with an Intel Core i3 5005U 2 00 GHz processor 1600 MHz FSB 3 00 MB L3 809874 601 cache dual core 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i3 5005U 2 00 GHz processor 1600 MHz FSB 3 00 MB L3 809874 501 cache dual core 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i3 5005U 2 00 GHz processor 1600 MHz FSB 3 00 MB L3 809874 001 cache dual core 15 W and a non Windows 8 operating system Equipped with an Intel Celeron 3805U 1 90 GHz processor 1600 MHz FSB 2 00 MB L2 817352 601 cache dual core 15 W and the Windows 8 Professional operating sys
31. 809873 001 15 W and the Windows 8 Standard operating system Equipped with an Intel Celeron 3205U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 cache dual core 809873 001 15 W and anon Windows 8 operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 and then remove the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on page 28 c WWAN module see WWAN module on page 33 d Keyboard top cover see Keyboard top cover on page 48 A NOTE When replacing the system board be sure that the fan heat sink assembly see Fan heat sink assembly on page 58 and the RTC battery see RTC battery on page 60 are removed from the defective system board and installed on the system board Remove the system board Component replacement procedures 55 1 Disconnect the power connector cable 1 from the system board 2 Disconnect the WLAN antenna cables 2 from the terminals on the WLAN module 99 NOTE The 1 white WLAN antenna cable connects to the WLAN module 1 Main terminal The 2
32. 80x720 by 30 frames per second fixed no tilt with activity LED Single digital microphone with appropriate echo cancellation and noise suppression software Two speakers with DTS Sound Ethernet Integrated 10 100 1000 Gigabit suppports PXE boot Wireless Integrated wireless local area network WLAN options by way of wireless module Two built in WLAN antennas Supports the following WLAN modules e Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter e Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Bluetooth 4 0 Combo Adapter e Realtek RTL8723BE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 2 Category Wireless continued Description Integrated wireless wide area network WWAN options by way of wireless module Two built in WWAN antennas Supports a HP hs3110 HSPA Mobile Broadband Module Compatible with MiraCast certified devices External media cards HP multiformat Micro Digital Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports e ACadapter HP Smart plug 4 5mm barrel e Audio one combo audio out headphone audio in microphone jack supports jack auto detection e High definition multimedia interface HDMI v 1 4 supporting up to 1080p 1920x1080 at 60 Hz e RJ45 Ethernet e USB3 0 3 e VGA Dsub 15 pin supporting 1920x1200 external resolution
33. 9 Battery includes two captive Phillips PM2 0 5 6 screws each secured by a C clip 6 cell 64 WHr 4 2 AHr Li ion 797430 001 3 cell 36 WHr 3 2 AHr Li ion 797429 001 20 Bottom cover includes rubber feet shielding and vent 809866 001 16 Chapter3 Illustrated parts catalog Display assembly components Q _ Q _ Item Description Spare part number 1 Display bezel 809855 001 2 Webcam microphone module includes double sided adhesive 809875 001 3 Display LED board includes double sided adhesive 809863 001 NOTE The display LED board spare part kit does not include the display LED board cable The display LED board cable is included in the Cable Kit spare part number 809856 001 4 Display panel 11 6 in LED HD SVA AntiGlare 809867 001 5 Display panel cable includes webcam microphone module cable included in the Cable Kit spare part number 809856 001 6 Display Hinge Kit includes left and right display hinges 809861 001 Antenna Kit includes 809852 001 Display assembly components 17 18 Item Description Spare part number 7 WLAN antenna cables and transceivers 8 WWAN antenna cables and transceivers 9 Display back cover 809853 001 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart adapter non PFC EM 3 wire 4 5 mm 714657 001 45 W HP Smart adapter non PFC RC 3 wire 4 5 mm 741727 001 Cable Kit
34. Ap HP ProBook 11 G1 Education Edition Maintenance and Service Guide Copyright 2015 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Core and Celeron are trademarks of Intel Corporation in the U S and other countries SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2015 Document Part Number 807291 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www microsoft com details Safety warning notice ZA WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another ha
35. Downloading HP PC Hardware Diagnostics UEFI to a USB device cccscssesessesesseessseseseeseeeees 69 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 7 scccscsssesceeseeee 70 Using Computer SetU craic esses ceetscecezesseceadunsabeeescecdecsbensoveceasdocteccasdsassaes dudaecdetad cxateesecsssnvesdesadensbecsveeseass vaantseseaveers 70 Starting COMputer SOtup c c sccccteccescestscesses ci conctlesascnastcenaces steevcenavedenscesaadeasseseuctcaechscaseceeasbeenaavedeiees 70 Navigating and selecting in Computer Setup csscsscessessecssessseseesseessesseeseesseeseeessesseesseseeessees 70 Restoring factory settings in Computer Setup ccccsesssessesssessesssesseseeseesseeseessseseeeasessesseesseeess 71 Updating the BIOS sci sc2iccdccsstssedeacices cutee cicesced sctseecide eaevvest ine scopacejeccuags can reia eanet oa Eear S EEES RENEE 72 Determining the BIOS version ccscsscsssessessscssccssessessesssessesseeeseeseesseesesesseseeesneesseas 72 Downloading a BIOS update csscsssessesssessesssessesseesseceecsseeseessecaesseeeseeseeeeesseeseesees 72 Using MULLIBOOE is cszicsc sccsccs sceeaeccevesdeviei ces ccusdave cicbecnceacivbeesdegacds secuueeaccbacesdendesenasdcuedsdaectcegacsgecebeencessctundeucvacdysacvaues 73 About the boot device Order uu eeeeeeseecesceececeseeeceeeeeeeneeeeseeseescescescesaesceaceaceaceaceaceaceeceaseaseeeeee
36. If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer oe PE Se w Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 85 12 Statement of Volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system
37. LAN module 1 Main terminal The 2 black WLAN antenna cable connects to the WLAN module 2 Aux terminal A NOTE The 5 red WWAN antenna cable connects to the WWAN module 5 Main terminal The 6 blue WWAN antenna cable connects to the WWAN module 6 Aux terminal Release the wireless antenna cables from the retention clips 2 built into the base enclosure Disconnect the display panel cable 3 from the system board Release the display panel cable from the retention clips 4 and channel built into the base enclosure nawy Remove the two Phillips PM2 5x8 6 screws 5 that secure the display assembly to the base enclosure Component replacement procedures 37 6 Remove the four Phillips PM2 5 5 8 screws 6 that secure the display assembly to the base enclosure 7 Partially open the computer 8 Swing the display hinges 1 to the open position 9 Slide the display assembly 2 forward until the display hinges are clear of the base enclosure 10 Remove the display assembly 3 EA NOTE Steps 11 through 18 apply only to computer models equipped with a non TouchScreen display assembly 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 11 If itis necessary to replace the display bezel or any of the non TouchScreen display assembly subcomponents a Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until
38. S scccsscessceseecesscessecesscsssecesseesesceseeesesseseeessesessessseeessessaeeeseeesessesseeseesenseseaeeeaes 13 Display assembly components cssccscssssssesseessesecesscsseessessecseecsesseesseesaesseseesaeesseseesseseseesesenseaeesseesesensesees 17 MISCAILAMEOUS PAltSiices sccssescecaschdecssaceeissesctecuedsuvewssseness cdek oss E EE E E 18 4 Removal and replacement preliminary requirement ccccccsccscsssscscsscccssssccssssccccscsccnscsccccnsccsssssscssnscoess 19 WOOIS PO QUITE nE E AEE E EA A yactesesblesonysiavaeesdes 19 Service considerations isise eneen esere dacstecustactacnncateceslcdecuebtesvaresctecatessessiecdessaesessusdes etescceaeudedstvevedsuaesees 19 Plastic parts wesc cescviesceeedcacs ccseeescetics sabe he ecaeeaddaavdaveacdseeduehnatsunsetcnscssavedessaessavcedsuatdbes saves ddvacssweveuseetevieoues 19 Cables and connectors es eeseeseseecescesceecescescescesceeceeceaceecueesasenessesessassceacescesceaceaseeseeeeeseaseeeneseaseass 20 Dorie Fain Gy E E E E Aseda cise des baci E E EE atte deeiandtbes eka ssn tens Rents ess 20 Grounding Quig lineS s ccsesiechececes oraeson oaaae raaa e e r aar eaa E A E aera oaa Ea aE PaE a LAEE ae EAT EEEE TEESE 21 Electrostatic discharge damage csscsscescseceececcecceseeeteesececesceeceeceeceaceaceaceaceeceeseeeeaseeseneeetsataes 21 Packaging and transporting guidelines csccsscescessesseessessesssesseeseesseessessses
39. Screen display assembly is spared at the subcomponent level only The TouchScreen display assembly is spared as a whole unit replacement spare part kit see below For more non TouchScreen display assembly spare part information see Display assembly components on page 17 Display assembly 11 6 in HD LED 1366x768 SVA TouchScreen includes webcam 809862 001 microphone module and wireless antenna cables 2 Keyboard top cover includes keyboard cable and TouchPad Computer major components 13 Item Component Spare part number NOTE The keyboard top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable The TouchPad cable and the TouchPad button board cable are included in the Cable Kit spare part number 809856 001 For use in Belgium 809848 A41 For use in Bulgaria 809848 261 For use in Canada 809848 DB1 For use in the Czech Republic and Slovakia 809848 FL1 For use in Denmark Finland and Norway 809848 DH1 For use in France 809848 051 For use in Germany 809848 041 For use in Greece 809848 151 For use in Hungary 809848 211 For use in India 809848 D61 For use in Israel 809848 BB1 For use in Italy 809848 061 For use in Latin America 809848 161 For use in the Netherlands 809848 B31 For use in Northwest Africa 809848 FP1 For use in Portugal 809848 131 For use in Russia 809848 251 For use in Saudi Arabia
40. To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e To exit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Using Computer Setup 63 64 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup 4 E NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 u a u N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the
41. VD creating 82 using for restore 84 Windows 7 operating system media creating 82 using for restore 84 Windows key 6 Windows operating system DVD 80 Windows Startup Repair using 83 wireless antenna location 4 removal 44 45 spare part number wireless light 7 wireless product description 1 2 WLAN antenna location 4 removal 44 spare part number 45 WLAN module removal 35 spare part numbers 16 35 workstation guidelines 22 WWAN antenna location 4 removal 45 spare part number 46 WWAN module removal 33 spare part number 17 40 17 45 46 16 33
42. ad is complete If no instructions are revealed follow these steps 72 Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 7 5 Select Start gt Computer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions Ef NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly A NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key f
43. al print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at hitp www hp com recycle 93 Index A AC adapter light 10 AC adapter spare part numbers 18 antenna location 4 removal 44 45 spare part number 17 45 46 Antenna Kit spare part number 17 audio product description 1 audio injack 9 audio outjack 9 B Backup and Restore 83 backup tools 81 backups creating 82 recovering 83 base enclosure spare part number 15 battery removal 24 spare part numbers battery light 10 BIOS determining version 65 72 downloading an update 65 72 updating 65 72 bottom component 11 bottom cover removal 26 spare part number button component 5 16 24 16 26 buttons power 5 TouchPad 8 C Cable Kit spare part number 18 cables service considerations 20 caps lock light 7 chipset product description 1 components bottom 11 button 5 94 Index display 4 front 8 keys 6 leftside 9 lights 7 right side 10 speakers 5 TouchPad 8 computer major components 13 specifications 77 Computer Setup navigating and selecting 63 70 restoring factory settings 64 71 connectors service considerations 20 counterweight removal 53 spare part number 15 53 D display assembly removal 37 spare part number 13 37 display back cover spare part number 18 display bezel removal 39 spare part number display components 4 Display Hinge Kit spare part number 17 44 disp
44. ating system and programs using the Windows 7 operating system DVD and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 84 3 Ifthe Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions E NOTE For additional information on recovering information using the Windows tools select Start gt Help and Support Using f11 recovery tools select models only A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management 9 EA NOTE Ifthe HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 84 3
45. cedures for Authorized Service Provider parts System board A NOTE The system board spare part kit includes a graphics subsystem with UMA memory and replacement thermal material Description Spare part number Equipped with an Intel Core i3 5005U 2 00 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 809874 601 15 W and the Windows 8 Professional operating system Equipped with an Intel Core i3 5005U 2 00 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 809874 501 15 W and the Windows 8 Standard operating system Equipped with an Intel Core i3 5005U 2 00 GHz processor 1600 MHz FSB 3 00 MB L3 cache dual core 809874 001 15 W and anon Windows 8 operating system Equipped with an Intel Celeron 3805U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 cache dual core 817352 601 15 W and the Windows 8 Professional operating system Equipped with an Intel Celeron 3805U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 cache dual core 817352 001 15 W and the Windows 8 Standard operating system Equipped with an Intel Celeron 3805U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 cache dual core 817352 001 15 W and anon Windows 8 operating system Equipped with an Intel Celeron 3205U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 cache dual core 809873 601 15 W and the Windows 8 Professional operating system Equipped with an Intel Celeron 3205U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 cache dual core
46. ck Drivers amp Downloads In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 7 9 Specifications Metric U S Computer dimensions Width 22 74 cm 11 88 in Depth 30 18 cm 8 95 in Height 2 54 cm 1 00 in Weight Computers equipped with a TouchScreen display assembly 1 79 kg 3 95 lbs Computers equipped with a non TouchScreen display assembly 1 70 kg 3 75 lbs Operating voltage and current 19 5 V dc 3 33 A 65W 19 5 V dc 2 31 A 45 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The devic
47. curity menu scroll down to Hard Drive Tools under the Utilities menu select Hard Drive Tools scroll down to Automatic DriveLock then select the desired hard drive and disable protection At the automatic drive lock warning screen select Yes to continue Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the Main menu then Reset BIOS Security to factory default Click yes at the warning message h Select the Main menu then Save Changes and Exit 86 Chapter12 Statement of Volatility i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject j Remove all power and system batteries for at least 24 hours Remove and retain the storage drive or clear the contents of the drive Clear the drive contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase follow these steps a Enter BIOS Setup by powering on the system and then pressing F10 when prompted near the bottom of the display b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Secure Erase and then select the desired hard drive Non volatile memory usage Non Volatile Memory Type HP
48. d by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive LEEI Ef NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 76 b Hard drive c BIOS Use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions Ef NOTE If you need to stop a diagnostic test while it is running press esc Using HP PC Hardware Diagnostics UEFI select models only 75 Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Download the latest UEFI version 1 2 Go to hitp www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed Click the Download link in the HP PC Hardware Diagnostics section and then select Run Download any version of UEFI for a specific product 76 1 2 3 Go to http www hp com support and then select your country The HP Support page is displayed Cli
49. d instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support To recover information you previously backed up 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps Performing asystemrecovery 83 A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Windows partition To check for the Windows partition select Start gt Computer A NOTE Ifthe Windows partition is not listed you must recover your oper
50. d or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 Access Help and Support by selecting Start gt Help and Support 2 Select Updates and tune ups and then select Check for HP updates now 3 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update EA NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the downlo
51. dures 35 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle A NOTE Ifthe WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 36 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display assembly A NOTE Thenon TouchScreen display assembly is spared at the subcomponent level only For non TouchScreen display assembly disassembly information see the individual disassembly subsections The TouchScreen display assembly is spared as a whole unit replacement spare part kit and is available using Spare part number 809862 001 Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 24 2 3 Disconnect all external devices from the computer 4 5 Remove the bottom cover see Bottom cover on page 26 Remove the display assembly 1 Disconnect the wireless antenna cables 1 from the terminals on the WWAN module and the WLAN module A NOTE The 1 white WLAN antenna cable connects to the W
52. e on screen instructions A CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD E NOTE This process takes several minutes 1 2 3 4 If possible back up all personal files Insert the Windows operating system DVD into the optical drive and then restart the computer When prompted press any keyboard key Follow the on screen instructions After the installation is completed 1 2 Eject the Windows operating system media and then insert the Driver Recovery media Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatting of your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Se
53. e operates well within this range of temperatures 10 Backup and recovery Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis t
54. e removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 22 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement preliminary requirements Equipment guidelines Grounding equipment must include either a wr
55. ed stereo speakers headphones microphone jack earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE Whena device is connected to the jack the computer speakers are disabled NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Left side 9 10 Right side Item Component Description 1 USB 3 0 port Each USB 3 0 port connects an optional USB device suchas a keyboard mouse external drive printer scanner or USB hub 2 Memory card reader Reads optional memory cards that store manage share or access information 3 RJ 45 network jack lights Connects a network cable e Green right The network is connected e Amber left Activity is occurring on the network 4 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e Blinkin
56. g amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 5 Power connector Connects an AC adapter Chapter 2 External component identification Bottom Item Component Description 1 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 11 3 Illustrated parts catalog A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Locating the model number serial number product number and warranty information The model number 1 serial number 2 product number 3 and warranty information 4 are located on the bottom of the computer This information may be needed when traveling internationally or when contacting support PHF ProBook 300 serataacsssworww UL A E Productitwownesiwwe a 0 0 Warranty DytyOy 12 Chapter3 Illustrated parts catalog Computer major components Item 1 Component Spare part number Display assembly The non Touch
57. g drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install
58. hat secures the solid state drive to the solid state drive tray The solid state drive tilts up Remove the solid state drive 2 by pulling it away from the slot at an angle If it is necessary to replace the solid state drive tray remove the four Phillips PM3 0 4 1 screws 1 that secure the solid state drive tray to the base enclosure Slide the solid state drive tray 2 forward until it disconnects from the system board 30 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 5 Remove the solid state drive tray 3 The solid state drive tray and screws are included in the Solid State Drive Hardware Kit spare part number 809859 001 6 Ifitis necessary to replace the solid state drive connector board remove the two Phillips PM2 0 3 7 broad head screws 1 that secure the solid state drive connector board to the solid state drive tray 7 Remove the solid state drive connector board 2 The solid state drive connector board is available using spare part number 811608 001 Component replacement procedures 31 Reverse this procedure to reassemble and install the solid state drive Memory module Description Spare part number 8 GB PCL3 12800 1600 693374 005 4 GB PCL3 12800 1600 691740 005 2 GB PCL3 12800 1600 691739 005 Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in H
59. hen making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen ck Ef NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e To selecta menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e To scroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one
60. hrough the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module A NOTE The 5 red WWAN antenna cable connects to the WWAN module 5 Main terminal The 6 blue WWAN antenna cable connects to the WWAN module 6 Aux terminal 2 Remove the Phillips PM2 0 3 7 broad head screw 2 that secures the WWAN module to the base enclosure The WWAN module tilts up Component replacement procedures 33 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle te gt A NOTE Ifthe WWAN antenna is not connected to the terminal on the WWAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module 34 Chapter6 Removal and replacement procedures for Authorized Service Provider parts WLAN module Description Spare part number Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 751416 005 Intel Dual Band Wireless AC 7260 802 11 ac 2 2 WiFi Bluetooth 4 0 Combo Adapter
61. ibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 24 5 Remove the bottom cover see Bottom cover on page 26 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 32 Chapter6 Removal and replacement procedures for Authorized Service Provider parts WWAN module Description Spare part number HP hs3110 HSPA Mobile Broadband Module 793516 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down t
62. ices contain bootable media or files that the computer needs to start and operate properly A NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways e Toseta new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup e To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu e To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted 66 Chapter 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 8 Setting a new boot order in Computer Setup To start Computer Setup and set a boot device
63. ility functional Intel Management 1 5 or 5MByte Yes Yes Stores Management Engine Code is The Intel chipset is Engine Firmware Management programmed at the factory configured to enforce HW present only in Engine Code Code is updated via Intel protection to block all specific ZBook and Settings secure firmware update direct read write access EliteBook models Provisioning utility Unique Provisioning to this area An Intel For more Data and iAMT Data can be entered at utility is required for information go to third party data the factory or by an updating the firmware http www hp com store administrator using Only firmware updates support and the Management Engine digitally signed by Intel select your MEBx setup utility The third can be applied using this country Select party data store contents can utility Drivers amp populated by a remote Downloads and management console or local then follow applications registered by an the on screen administrator to have access instructions to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the factory A utility is required for Bluetooth Tools for writing data to this writing data to this configuration memory are not publicly memory and is made and firmware available but canbe obtained available through newer from the silicon vendor versions of the driver if the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the factory A utility i
64. includes 809856 001 e Display LED board cable e Display panel cable e Hard drive LED board cable e Power button board cable e Power connector cable e TouchPad board cable TouchPad button board cable Power cord 3 pin black 1 00 m For use in Australia 755530 011 For use in Denmark 755530 081 For use in India 755530 D61 For use in Italy 755530 061 For use in North America 755530 001 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes base enclosure screw plugs and screw covers 809868 001 Screw Kit 809869 001 Chapter 3 Illustrated parts catalog 4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO screw driver o Torx8 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures A NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instr
65. indows 83 recovery system 83 refresh 80 removal replacement procedures 24 26 removing personal data from volatile system memory 86 reset 80 restoring the harddrive 79 84 right side components 10 RJ 45 jack 10 RJ 45 light 10 RTC battery removal 60 Spare partnumber 15 60 Rubber Kit spare part numbers 15 18 Index 95 S Screw Kit spare part number 18 security cable slot 9 security product description 2 service considerations cables 20 connectors 20 plastic parts 19 serviceability product description 3 setup utility navigating and selecting 63 70 restoring factory settings 64 71 solid state drive removal 30 spare part numbers 15 30 solid state drive connector board removal 31 spare part number 16 solid state drive tray removal 30 spare part number 16 Speaker Kit spare part number 15 61 speakers components 5 location 5 removal 61 spare part number 15 61 Startup Repair using 83 storage product description 1 system board removal 55 spare part numbers 55 system memory removing personal data from volatile 86 T tools required 19 TouchPad buttons 8 TouchPad components 8 TouchPad light 7 TouchPad zone 8 transporting guidelines 22 U USB legacy support 63 70 USB port 9 10 USB ports 10 v vents 9 11 96 Index video product description 1 w webcam 4 webcam light 4 webcam microphone module removal 39 spare part number Windows Refresh 80 Reset 80 Windows 7 operating system D
66. ing the speakers follow these steps 1 SM N Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 24 and then remove the following components a b c d Bottom cover see Bottom cover on page 26 Hard drive see Hard drive on page 28 WWAN module see WWAN module on page 33 Keyboard top cover see Keyboard top cover on page 48 System board see System board on page 55 Remove the speakers 1 2 Release the speaker cable from the routing clip 1 built into the base enclosure Remove the two Philllips PM2 0 5 5 shoulder screws 2 that secure the speakers to the base enclosure Component replacement procedures 61 3 Remove the speakers 3 A NOTE When removing the speakers make note of the location of the four rubber isolators Removal of or damage to these isolators can cause degradation to speaker performance Reverse this procedure to install the speakers 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 8 Using Computer Setup Computer Setup or Basic Input
67. ion in the country or region where it will be used 2 The flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RWV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 The flexible cord must be Type VCTF 3 conductor 0 75 mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 92 Chapter13 Power cord set requirements 14 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP origin
68. is turned on it can be used like an external Chapter 2 External component identification numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key as OOUOOUOCCOOL_ SOL EB U OUO OUOU OCOOLOLOC L IDODO UOO OLOO S COOC DOOL Item Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 TouchPad light e Amber The TouchPad is off e Off The TouchPad is on 4 Mute light e Amber Computer sound is off e Off Computer sound is on 5 Wireless light e Amber Wireless is off e Off Wireless is on 6 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive Lights 7 TouchPad ce ee Oo OE i ee 0 o Jo Item Component Description 1 TouchPad zone Moves the pointer
69. ist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps witha minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Mate
70. k the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select System Configuration gt Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to di
71. key 6 L left side component 9 legacy support USB 63 70 light components 7 lights ACadapter 10 battery 10 capslock 7 harddrive 7 8 mute 7 network 10 power 7 RJ 45 10 TouchPad 7 webcam 4 wireless 7 M memory nonvolatile 86 product description 1 volatile 86 memory cardreader 10 memory module removal 32 spare partnumbers 15 32 microphone location 4 product description 1 microphone jack 9 modelname 1 monitor port 9 mute light 7 N network jack 10 network light 10 nonvolatile memory 86 0 operating system product description 2 3 P packaging guidelines 22 plastic parts service considerations 19 ports external monitor 9 HDMI 9 monitor 9 product description 2 USB 9 power button 5 power button board removal 51 spare part number 14 51 power connector 10 power connector cable removal 47 spare part number 16 47 power cord set requirements 91 spare part numbers 18 power light 7 power requirements product description 2 processor product description 1 product description audio 1 chipset 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 2 3 ports 2 power requirements 2 processors 1 productname 1 security 2 serviceability 3 storage 1 video 1 wireless 1 2 product name 1 R recovery 80 recovery media creating 82 recovery media using for restore 84 recovery partition 79 84 recovery tools 81 recovery tools W
72. lay LED board removal 41 spare part number display panel product description 1 removal 40 spare part number display panel cable removal 42 spare part number display switch 4 17 39 17 42 17 41 17 43 Driver Recovery DVD creating 82 using for restore 84 drives precautions 20 preventing damage 20 E electrostatic discharge 21 embedded numeric keypad identifying 6 equipment guidelines 23 esckey 6 Ethernet product description 1 external media cards product description 2 external monitor port 9 F f11 recovery 79 84 fan heat sink assembly removal 58 spare part number fnkey 6 front domponents 8 function keys 6 15 58 G graphics product description 1 grounding guidelines 21 guidelines equipment 23 grounding 21 packaging 22 transporting 22 workstation 22 H hard drive removal 28 spare part numbers hard drive LED board removal 52 spare part number hard drive light 7 8 15 28 15 52 hard drive recovery 79 84 HDMI port 9 headphone jack 9 hinge removal 43 spare partnumber 17 44 HP PC Hardware Diagnostics UEFI downloading 69 using 68 HP Recovery Disc Creator using 82 HP Recovery partition checking for presence 84 using for recovery 84 HP Sure Start 90 J jacks audio in 9 audio out 9 headphone 9 microphone 9 network 10 RJ 45 10 K key components 6 keyboard top cover removal 48 Spare partnumbers 13 48 keys embedded numeric 6 esc 6 fn 6 function 6 Windows
73. mputer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter e Toallow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turnonor restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive A NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 69 b Harddrive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions f NOTE If you need to stop a diagnostic test press esc 68 Chapter 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 8 Downloading HP PC Hardware Diagnostic
74. ngs To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Using HP Sure Start select models only Select computer models are configured with HP Sure Start a technology that continuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state automatically without user intervention Those select computer models ship with HP Sure Start configured and enabled Most users can use HP Sure Start with the default configuration To access the latest documentation on HP Sure Start go to http www hp com support and select your country Select Drivers amp Downloads and then follow the on screen instructions 90 Chapter12 Statement of Volatility 13 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions
75. o maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory A NOTE Ifyou are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separately on page 80 78 Chapter10 Backup and recovery Windows 8 Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for steps on restoring files and folders To recover your information using Automatic Repair follow these steps A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software
76. odels only with the installed optical drive select models only or an optional external optical drive e Create system restore points A NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start gt Help and Support A NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 82 Guidelines e When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using e Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process Creating recovery media and backups 81 Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc Creator This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted
77. ollow these steps _ Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 Remove the bottom cover Remove the following plugs that conceal the bottom cover screws 1 Four plugs in the corners of the computer 2 Two plugs on the front edge of the computer 3 Two plugs in the middle of the computer The bottom cover screw covers are included in the Rubber Kit spare part number 809868 001 26 Chapter6 Removal and replacement procedures for Authorized Service Provider parts i a I I i I Il 1 l l I l l l l Pe Ses 7 l i l E 4 l i ee I L p To gt l ag lt a 2 Remove the eight Torx8 T8M2 0 5 6 screws 4 that secure the bottom cover to the computer 3 Remove the two Phillips PM2 0x3 7 broad head screws 5 that secure the bottom cover to the computer in the battery bay T 2 T l u T S tq Ud i 1 l i Ir I l i l il l T l l 1 l l i E 1 l l l A l I l i ae l in d a e i i i T qa 4 Usea case utility tool 1 or a similar thin plastic tool to separate the bottom cover from the base encl
78. on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Chapter 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 8 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPagqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Usea pointing device or the arrow keys to select Main gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions
79. or Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 2 3 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter Using MultiBoot 73 To move the device up in the boot order use a pointing device to clic
80. osure 5 Swing the front edge of the bottom cover 2 up and to the back until it separates from the base enclosure Component replacement procedures 27 Remove the bottom cover 3 Reverse this procedure to install the bottom cover Hard drive A NOTE The hard drive spare kit does not include the hard drive bracket or screws The hard drive bracket and screws are included in the Hard Drive Hardware Kit spare part number 809858 001 Description Spare part number 500 GB 5400 rpm SATA 7 0 mm 778186 005 320 GB 5400 rpm SATA 7 0 mm 645088 001 Before removing the hard drive follow these steps won 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 24 Remove the bottom cover see Bottom cover on page 26 Remove the hard drive 1 2 Remove the four Phillips PM2 5 5 8 screws 1 that secure the hard drive to the base enclosure Slide the hard drive 2 forward until it disconnects from the system board 28 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the hard drive
81. over an hour depending on file size and the speed of the computer 1 Select Start gt All Programs gt Maintenance gt Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory A NOTE Ifyou are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 7 operating system media on page 84 Using the Windows recovery tools Using the Windows recovery tools you can e Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools A NOTE For detaile
82. rd surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product CICS CRD GION ssc eae a aaa S in saduudsccudacchonsecasbassaadesesuegunesueeibubesaiaudusad 1 2 External COMP OM GRE identificati h sss E cocssaaseceunmance 4 BIE p i ie a E E E E E E EE E A E Geeaescadarnexases 4 Buttonsand SPCAKEMS x25 50 sce wacvessscezcessscxsextedess ods ioare eae eas i a eere iaeo EE E a EAEE Eor Eear iP p iaoe iradas r ENESE eiS 5 AEE T E EAE E E EEE E AE E EE E A E E E E E T 6 Boni a A EE E E A A E EE E 7 UKELELE n PA EEE E TE ETE T E A E EE E A E ETE 8 Eon EEE E E E E E E E E E 8 Left Si esac vcnigscedsstecensecievucvavescavsevecda i EA E E T EEE ORNA 9 Atal oae a a EET T E E EEEE E E E 10 BOULOMM eo nE E A E E T E E A E E E E 11 3 Wustrat d parta catal g sic sccscscceccecccccceccssca varsnesaseacbcbulcen cea cecsadasduotetenstenteacsossesesstubsbuietes vavadsuuesaedvoenecsneads 12 Locating the model number serial number product number and warranty information cssesee 12 Computer maj r COMPONENA
83. re to install the fan heat sink assembly Component replacement procedures 59 RTC battery Description RTC battery Spare part number 616073 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 24 and then remove the following components a Bottom cover see Bottom cover on page 26 b Hard drive see Hard drive on page 28 c WWAN module see WWAN module on page 33 d Keyboard top cover see Keyboard top cover on page 48 e System board see System board on page 55 Remove the RTC battery 1 Turn the system board upside down with the front toward you 2 Usea flat bladed non metallic tool to release the RTC battery from the socket on the system board 1 3 Remove the RTC battery 2 Reverse this procedure to install the RTC battery When installing the RTC battery make sure the sign faces up 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Spare part number Speaker Kit includes left and right speakers cables and four rubber isolators 809870 001 Before remov
84. rial Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 23 24 5 Removal and replacement procedures for Customer Self Repair parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures A NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully A NOTE Details about your computer including model serial number product key and length of warranty are on the service label at the bottom of your computer See Locating the model number serial number product number and warranty information on page 12 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 2 screws that must be removed replaced and or loosened when servicing the Customer Self Repair parts Make special note of each screw size and location during removal and replacement Battery A NOTE The battery spare par
85. s UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Download the latest UEFI version 1 Goto http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Click the Download link in the HP PC Hardware Diagnostics section and then select Run Download any version of UEFI for a specific product 1 Goto http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers amp Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 69 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 7 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care w
86. s only cscssssescesssssesceessssssccesesesseccassesseseaesesesseseaeseseecens 84 Using Windows 7 operating system media ccsscesccsseessessesseesseseesssessseseeseesseseseseessesseeseesseees 84 12 SR CACO MUGITE oF VODIY sn NA uadees 86 Non volatile memory usage ccescessesesseessccsecsscessessecsesssesssessessseseesseesssesseeeessesesesseeseeaseessesesaeesseeeseseeeasesees 87 Questions and answers ssscesscesscessecsscesstecseesseeesseeeseeesseesstecsseesseeesseesseeesseesseeesseesseeeseeesseecsseeeseeesseeeseeesseesas 89 vii Using HP Sure Start Select models only cscsscscsscsssseccsccsesscsessesessessssessssessssessesessesescesesseseseeaeseeaesecaeseeaeess 90 13 Power cord Set requirements ccccisisscsssscsccsessssacasvessscsscsssesse ssasccesssessesessessssesssesssvacene saseessestess csssasssosescesesesses 91 Requirements for all countries scessessessssescsseesscsssessesseeseeesesseeseesseseseeseesssesseseessesesseaeeseesssesassesesaeesseeaseas 91 Requirements for specific countries ANC regions c ccscesscescessesseesscessessessscssceseeseeesseseeseecseesseeseeseeseesesensss 91 WA ROCUCUIAG sccciicissscsisscs csstcsasrrssninsiisscersmiasiianiiais tastiest nrissiin iis esis 93 DR cect ei cta cnc aa inca rain aun ain aig ee a nla ic Peele ais on wisclosioine scenes Sots epee caciaiocd dessins used diem tmceoanaus 94 viii 1 Product description Category
87. s required for EEPROM configuration Tools for writing data to this writing data to this 88 Chapter12 Statement of Volatility and calibration data memory are not made public memory and is typically not made available to the public unless a firmware upgrade is Non Volatile Amount Does this Does this What is How is data input into this How is this memory write Memory Type Size memory memory the purpose memory protected store retain data of this customer when power memory data is removed necessary to address a unique issue Web Camera 64K bit No Yes Store Web Cam Using a utility fromthe device A utility is required for configuration manufacturer that can berun writing data to this and firmware from Windows memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint Reader 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make templates Manager the call to write to the flash Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select Main then select Restore defaults c Follow the on screen instructions d Select Main save changes and exit then press Enter What kind of configuration data is stored on
88. sary to replace the display hinges a Remove the display bezel b Remove the display panel c Remove the six Phillips PM2 5 3 0 screws 1 and the four Phillips PM2 0 2 0 screws 2 that secure the display hinges to the display enclosure Component replacement procedures 43 d Remove the display hinges 3 The display hinges are included in the Display Hinge Kit spare part number 809861 001 1 if j ni OE i a ji i iit i R SS es ee 17 If itis necessary to replace the WLAN antenna cables and transceivers a Remove the display bezel b Remove the display panel c Detach the WLAN antenna transceivers 1 from the display back cover The WLAN antenna transceivers are attached to the display back cover with double sided adhesive d Release the WLAN antenna cables from the clips 2 and routing channel built into the left and right sides and the bottom edge of the display enclosure 44 Chapter6 Removal and replacement procedures for Authorized Service Provider parts e Remove the WLAN antenna cables and transceivers 4 The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 809852 001 18 If itis necessary to replace the WWAN antenna cables and transceivers a Remove the display bezel b Remove the display panel c Remove the WLAN antenna cables and transceivers d Detach the WWAN antenna transceivers 1 from the display back cover The WWAN antenna tran
89. sccsecvorveleglucdvescudsceecssevecdocesasecsdcescdeescavscseldeceldwecserscnsgevcevereets 47 KeyDOard top COVEI ssc sccsescccdscseisecesscsedensvesoseceevecsecstaivessteectes socks sceesstlenacsastadessSeasucssleadacatendetdseasSeeasoes 48 Power DUTTON DOAN ccc sc sccsedeccesces cestececevatsacicessvesasucsecensecs vaostscscedeeesecddesUeesVersecdueestosest cease pou Esek aVR E 51 Harddrive LED Dard scciscscsscocteek ccecstsecesedbecssccsusscveyceosvde dovdesanedocecuenesceeeduceuvedossossdedoceneeaseccdeveasuesueve 52 COUMEGHWEIGIIE sosscstes ss cthevpenesescacceck sales ands sdcahet cde eea a orae seei E ie ECE EEOSE apidae teo aE eE ESE AGES 53 SYSTQIM DOAN PI e e E E E E E N 55 Fan heat sink assembly sscssinsrsisrsisinserserisssessrirsrrdsnesresersninrenaieraninse iirst eenia iia 58 RTC Daten yy E E E dacs AEE E E E E A A EE 60 mee E E E E E A E E E N 61 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 8 eeeccccccccesssssssssss 63 USING Computer SOCU Pz cecsessasestasdesicescecenad scszecastceacaxdecectettanseabenhavacedcesd eczavaencsedveteodccssdedesucsabeuaseseseteencssdestassnexeets 63 Starting Computer SOUP ewveseccseecssecoestcecsecs stivccassecvedccusasenbecia duesblaanesscedevdecoveceusevsuecesevedeceveledviertentes 63 Navigating and selecting in Computer Setup cscsssesseesseesesssessssssessessseceeeseessescesseeseeeaeesseeass 63 Restoring factory settings in Computer Se
90. sceivers are attached to the display back cover with double sided adhesive e Release the WWAN antenna cables from the clips 2 and routing channel built into the left and right sides and the bottom edge of the display enclosure Component replacement procedures 45 f Remove the WWAN antenna cables and transceivers 3 The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 809852 001 Reverse this procedure to reassemble install the display assembly 46 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Power connector cable Ef NOTE The power connector cable is included in the Cable Kit spare part number 809856 001 Before removing the power connector cable follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 24 Remove the bottom cover see Bottom cover on page 26 Remove the power connector cable 1 2 3 Disconnect the power connector cable 1 from the system board Release the power connector cable from the retention clips 2 built into
91. sctsececcesecdowcsaceschestcacs stectiveacasccatvesedvassdetacivecdseisensscnseslance ovevscdestdbedsveed 79 Using Windows operating system media purchased Separately cssscssescssescssesessceesseeessees 80 Using Windows Refresh Or Windows Reset csscesscessessesseessessesssesseessesseeseeseesseessesseeaeeceeseneees 80 Using HP Software S tup iscccsccccscccccsecccteci edecsaucacccascswtceneseceetcuedsseess cvecesuecsivescdvacesudccesaceesucvagvstedtsustiey 80 1i Backup and EC OEY occa esa A r r eas oem aa 81 Creating recovery media and backups ccscssscssesssessesssesssessessesssesseessesssescesseessecseseecessecsesseeseeessesaneseesaeesees 81 GUGM GS ersinnen esasan ai N Ea E aE NEK R Ere EREE AEN ELEKE KETA EES 81 Creating recovery media with HP Recovery Disc Creator ccsscssccsssssssssessessseseeesseseeeseeseesseeees 82 Creating recovery Medid wi 2 c cecccesdetsccsacessccnecssnescteenteoeseceescseesstesatasecsoneeseuatesvacuecs shed 82 Backing up your information cssccsscescesscsscsssesscsssesssesscsssesecseeseeeseseeeseeseeseeseesesseesnseseeesees 82 Performing a system recovery ccccesscsscessecssssssssessesseseseesssssesssesseessscssessesssesseseesseceseeeeseeseesaeeeseeseesseesseeneeass 83 Using the Windows recovery tools scsscsssesssessessesscseesssessessscessessessesssessesseesseeseesseeseeeanesseeasees 83 Using f11 recovery tools select model
92. seeasens 22 Workstation guidelines c ccscssscssesssessessessseseessesseessesssesesensesseesnessseas 22 5 Removal and replacement procedures for Customer Self Repair parts scsscsscccssssscccssscccssssccscsccncscssccncsees 24 Component replacement procedures cscssscsssesscsssessessesssecsesssesseessesseeseeesesseeseeseeesesseeseesesessessesseeeseeseesass 24 Batter aroa aeae a araa e eraa voascudszssssastseus E EEOSE AE EEA EEE AEREE 24 6 Removal and replacement procedures for Authorized Service Provider parts cccsccsssccsssccesccsssccssscssccees 26 Component replacement procedures ccsscessessesssesessecsscceesscessessessssssesseesesesseseeessesseeseeeaseseesseeeseesesseeseees 26 Bottom COV GM sse aE a EE sence caecum ace cans E gh EEE a oea EAEE a 26 Harddrive soyen re rea ara E AERE EAEE SEE A EA a Eara eiae tA oet oaia aa aiia Aae Kia re 28 Solid State o LIAT E TE EE A A E E T E E 30 MOMOry MOCUIC eea a A E a E T A Vasseavenivaldeesues 32 WWAN MOdUlE ic ccisceciceicccseecconnsdbecdeves scecaseccosed cnaeveeedesaveceunesusecesdedasdbdacedcectseesevdecutesouecevaredeecdueuuecveveeye 33 WLAN module oes s cascscis adeestcacactecaad suiezceccaicdtpanscsvevstescestetenase a a a eaae Eni E a Ea 35 Display ASSEMBLY i ciec cccceseseceesecbcvauseease pacdaeuThesiedecsieageeuaesilesaei eaceaaseaseocaiespiesaenseesbesenssensscueaadeeeeest 37 Power connector cable xe i so cc ccc cccsealacliacse
93. setes 73 Choosing MultiBoot preferences cccsscsscsscsscsssesccssssssesseessecssessesesssesseseneessessessseseesseseeeseseasees 73 Setting a new boot order in Computer Setup cscccscsssesesseesscseeessessesssessesseeessesees 73 Dynamically choosing a boot device using the f9 prompt ccsccsseesessesseseeeeees 74 Setting a MultiBoot Express prompt ccccsssssscesscssecsscsseessessesseessesseesseeseesseesseeesees 74 Entering MultiBoot Express preference sccsscsscssscssecsscseessessesssesesseessseseeessessees 74 Using HP PC Hardware Diagnostics UEFI Select models only cscscssssesesessssssesesesessesesesesessescaeseseeseeeseees 75 Downloading HP PC Hardware Diagnostics UEFI to a USB device cccscesesessesessesesseeesseeeseees 76 o SPCC UTICA a se ans predate tata cesta waicseaeuadagausensouabas dacomieassuaaceccheleccamssiNesees 77 10 Backup and recovery WINDOWS 8 scc 78 Backing Up Your INFOMATION 22c2 c22s cscesesscevs cesses cdeusexsecccczeuecsedacaeusadecuecestevec dene seesaces sueuech suedtevedess oxecasdesverseeustavecuece 78 Performing a SYSt M FECOVELY juccc cscsssecoossczuseedevascceuescenceusestueessuestivacdeecacaestesstivecesseasdedachocdetegeceusesuedael cedvavesvensdes 78 Using the Windows recovery tools cccsscesscssssssesscssscssesesssesseesseeseessesseeeeesseesaeeseesaeeseeseeessseasees 79 Using f1 Wirecoverty tools lt cs cce
94. splay the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices 74 Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI Windows 7 To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The tool runs outside of the operating system to isolate hardware failures from issues that may be cause
95. t kit includes two captive Phillips PM2 0 5 6 screws each secured by a C clip Description Spare part number 6 cell 64 WHr 4 2 AHr Li ion 797430 001 3 cell 36 WHr 3 2 AHr Li ion 797429 001 Before disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer A WARNING Toreduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP A CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work or shut down the computer through Windows before removing the battery Chapter 5 Removal and replacement procedures for Customer Self Repair parts Remove the battery 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two screw covers 1 that conceal the battery retention screws The battery screw covers are included in the Rubber Kit spare part number 809868 001 4 Loosen the two Phillips PM2 0 5 6 captive screws 2 that secure the battery to the computer 5 Pivot the front edge of the battery
96. tem Equipped with an Intel Celeron 3805U 1 90 GHz processor 1600 MHz FSB 2 00 MB L2 817352 001 cache dual core 15 W and the Windows 8 Standard operating system Equipped with an Intel Celeron 3805U 1 90 GHz processor 1600 MHz FSB 2 00 MB L2 817352 001 cache dual core 15 W and a non Windows 8 operating system Equipped with an Intel Celeron 3205U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 809873 601 cache dual core 15 W and the Windows 8 Professional operating system Equipped with an Intel Celeron 3205U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 809873 001 cache dual core 15 W and the Windows 8 Standard operating system Equipped with an Intel Celeron 3205U 1 50 GHz processor 1600 MHz FSB 2 00 MB L2 809873 001 cache dual core 15 W and a non Windows 8 operating system 5 RTC battery 616073 001 6 Fan heat sink assembly includes fan cable 4 captive screws secured by C clips and 809857 001 replacement thermal material 7 Hard drive LED board 809864 001 NOTE The hard drive LED board spare part kit does not include the hard drive LED board cable The hard drive LED board cable is included in the Cable Kit spare part number 809856 001 8 Counterweight 809860 001 9 Speaker Kit includes left and right speakers cables and four rubber isolators 809870 001 10 Base enclosure 809854 001 Rubber Kit not illustrated includes base enclosure screw plugs and screws covers 809868 001 11 Memory module PC3L 12800 1600
97. the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults Questions andanswers 89 The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory setti
98. the base enclosure Remove the Phillips PM2 5 8 6 screw 3 and the two Phillips PM2 5 5 8 screws 4 that secure the display left hinge to the base enclosure Swing the left display hinge 5 to the open position Remove the power connector cable 6 Reverse this procedure to install the power connector cable Component replacement procedures 47 48 Keyboard top cover A NOTE The keyboard top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable The TouchPad cable and the TouchPad button board cable are included in the Cable Kit spare part number 809856 001 Description Spare part number Description Spare part number For use in Belgium 783090 A41 For use in Latin America 783090 161 For use in Canada 783090 DB1 For use in the Netherlands 783090 B31 For use in Denmark Finland 783090 DH1 For use in Russia 783090 251 and Norway For use in France 783090 051 For use in Spain 783090 071 For use in Germany 783090 041 For use in Switzerland 783090 BG1 For use in Italy 783090 061 For use in the United Kingdom 783090 031 For use in Japan 783090 291 For use in the United States 783090 001 Before removing the keyboard top cover follow these steps 1 2 3 4 5 6 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the
99. the bezel disengages from the display back cover b Remove the display bezel 4 The display bezel is available using spare part number 809855 001 12 If it is necessary to replace the webcam microphone module a Remove the display bezel b Disconnect the display LED board cable 1 from the webcam microphone module Component replacement procedures 39 40 Detach the webcam microphone module 2 from the display back cover The webcam microphone module is attached to the display back cover with double sided adhesive Remove the webcam microphone module The webcam microphone module is available using spare part number 809875 001 If it is necessary to replace the display panel Remove the display bezel Remove the four Phillips PM2 0 2 0 screws 1 that secure the display panel to the display enclosure A CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel Chapter 6 Removal and replacement procedures for Authorized Service Provider parts c _ Lift the top edge of the display panel 2 and swing it up and forward until it rests upside down in front of the display back cover A Q ee ee ee ee ee d Release the adhesive strip 1 that secures the display panel cable connector to the display panel e Disconnect the display panel cable
100. them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 21 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface befor
101. ting system 1 2 3 4 a b c d e Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 24 and then remove the following components Bottom cover see Bottom cover on page 26 Hard drive see Hard drive on page 28 WWAN module see WWAN module on page 33 Keyboard top cover see Keyboard top cover on page 48 System board see System board on page 55 Remove the fan heat sink assembly 1 Turn the system board upside down with the front toward you 2 Disconnect the fan cable 1 from the system board 3 Loosen the four Phillips captive screws 2 that secure the fan heat sink assembly to the system board ck Ef NOTE Due to the adhesive quality of the thermal material located between the fan heat sink assembly and system board components it may be necessary to move the fan heat sink assembly from side to side to detach it Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the fan heat sink assembly 3 A NOTE The thermal material must be thoroughly cleaned from the surfaces of the fan heat sink assembly and the system board each time the fan heat sink assembly is removed Thermal material is used on the processor 1 and the fan heat sink assembly section 2 that services it Reverse this procedu
102. tion on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates Using Computer Setup 65 BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions E NOTE Aftera message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot dev
103. tup ccssesscessesscsssessessscsecstesesesseceesseeesesseesseeseesaes 64 Updating the BIOS isscc ceccccececiteseessceveeyaaeieescessecetedeivisdsedevetdeecadeatl svivanedsessadduesbiavee edssuendevSucsstevetveaeeex 65 Determining the BIOS version ssccsscsscsssessessssssessscseeessceseessesseesseseesseesseeseesseseees 65 Downloading a BIOS update csccsscssssssesseessesssessesseessessceseesseessesseeseeeseessesseseneeaes 65 Using MUMLLIBO Os vesscss cece nae aa ecb auc bev eee e e SEAE Ara A aar cas ubaeeas cadesds busdvenseeecde de dvinieedecssvied even Y 66 About the boot CeVvice Order scssscdeczescevecsarasevecsccectvscscesesenaods siniese danaro bescant eaud torar ta a sbedeceeaseeseves 66 Choosing MultiBoot preferences cssccssesscssscssssssesessscsseessesseessecsesseeesesssesseeseesseeseesseesesesseseees 66 Setting a new boot order in Computer Setup cscsssessessssssesscessesseesseseessesseeseeeaes 67 Dynamically choosing a boot device using the f9 prompt csccescessesssssesseesseseees 67 Setting a MultiBoot Express prompt csscsssesscssscsscsssessessecseesseessesseessesseesesesseseees 67 Entering MultiBoot Express preferences scssccsscsssesscsssessessesssesseessesseesseseeseseesees 68 Using HP PC Hardware Diagnostics UEFI ssssssscossssssscscsessssescsesessesceesssessesesesesteneseseseeneacseseseeacseseseeneaeees 68
104. tup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software Chapter 10 Backup and recovery Windows 8 11 Backup and recovery Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 82 2 Use Windows Backup and Recovery tools to perform the following e Back up individual files and folders e Back up your entire hard drive select models only e Create system repair discs select m
105. uctions Tools required 19 Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling 20 A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid droppin
106. w keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced gt Boot Options gt MultiBoot Express Boot Popup Delay Sec and then press enter Using MultiBoot 67 4 Inthe MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices e To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter e To prevent the co
107. ystem repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Backup templates that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support 82 Chapter11 Backup and recovery A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start gt Help and Support To create a backup using Windows Backup and Restore A NOTE The backup process may take

HP ProBook 11 G1 Education Edition Maintenance and Service Guide

Contents

Download Pdf Manuals

Related Search

Related Contents