Home

User Documentation

1. Buttons Update When pressed will update the NDAP Web system with your changes Reset Will reset the data on this screen back to the last time it was saved Search This is where you assign the driver to the incident Clicking this button will pop up the driver search window From here you can Select an existing driver or add a new one if not found Once selected their information will be updated onto the Incident screen Search J ceer ew close Drivers to View Active Inactive A Name Dimum pistate Diciass Poot tocan Select number below TD column to select that Driver and insert it into the incident Glick on any column heading to zor Select a Page Per Page lt Previous 1 Next gt 20 San Bernardino 23 ponnson Bo0s _ no349309 Back to View Takes you back to the Incident Detail Screen and out of Edit mode E Note Changes are notsaved when pressing this button Back to List Takes you back to the Incident List screen Note Changes are notsaved when pressing this button NDAP Confidential All Rights Reserved 2006 Page 17 of 53 Fields Action Comments Action Desc Driver Comments Driver Response Driver Rating National Driver Accountability Program Users Manual This is where you document your response to the incident This is where you categorize your response Note If you need additional actions contact NDAP
2. 2 Allows you to view the driver s comments on the reported incident 3 Allows you to view the driver s rating based on his driving performance 4 Allows you to view the various supporting documentation attached to each incident reported NDAP Confidential All Rights Reserved 2006 Page 15 of 53 National Driver Accountability Program Users Manual Incident Edit Screen Incident Information Fleet Safety Program ai PU Home Vehicles Drivers Reports Log off Incident 13 Incident Detail peen Sas O Uns O verdes O oa LT COS Reported On 2000 07 25 132854 Drivers was speeding Cl Complaint Y Speeding C Weaving C Illegal Lane Change C Tailgating C Rude Speech C Obscene Gesture C Littering C Compliment L Courteous L Proper Speed _ Good Driver Category C Comment L Mechanical C Lights L Tires Low Cl Other C Duplicate C incomprehensible Prank Purpose Initially this screen shows you the information we Know about the call that has come in You can then edit the information having listened to the audio to assign the correct Category and enter an accurate summary of the call This is typically the first step after received the call Buttons Back to View Will take you back to the Incident Detail Screen and out of the Edit mode Back to List Will take you back to the Incident List Screen Update When pressed will save your changed to the NDAP
3. This is where you document the driver s response to the incident This is where you categorize the driver s response Note If you need additional actions contact NDAP This is where you rate the driver s performance based on the Incident NDAP Confidential All Rights Reserved 2006 Page 18 of 53 National Driver Accountability Program Users Manual Incident Edit Screen Attachments NEW Click the New tab Internal Incident Report ncident Report doc 173568 bytes Picture of accident erasia i pa 25751 bytes image jpeg This screen will appear Fill in Description and click Browse to find the file to attach Once found click Save When finished click Close Fleet Safety Program Please select a file to upload using the Browse button and enter a short description for the file Press the Save button when you are ready to upload the selected file Purpose To add supporting documentation to the incident reported This section is found at the bottom of the Incident screen Features 1 Clicking the links under the Name column will allow you to view that document 2 Size and type of document are displayed for your information Buttons Close To get out of this screen and go back to the prior screen Save This is where you save various attachments to this incident for supporting documentation Save is pressed after you have browsed and found
4. 15 under the column will take you to the Incident detail screen This can be useful when you need to get additional information on the incident 4 Message indicated under the button indicates the status of that incident Handled Unhandled Deleted 5 Clicking the MSG link in the Vehicle Incident portion of this screen will allow you to hear the message left by the caller for that incident 6 Clicking the NUM link in the Vehicle Incident portion of this screen will allow you to listen to the number reported by the caller license plate or unique ID This will assure you that the message reported went to the correct vehicle 7 Mouse over to get the different views of the vehicle Front Left Right Rear 8 Clicking the image will pop up a new window with the full size version of that image NDAP Confidential All Rights Reserved 2006 Page 23 of 53 National Driver Accountability Program Users Manual Vehicle Edit Screen Fleet Safety Program Home Incidents Drivers Reports Log off Vehicle Update License Plate Sticker ID Vehicle ID Active 5LTM001 YG102 101 99 Inactive Make Year Class KENWORTH VIN Paint Specs lisa G8CKAJE0O8RUKLIC89 WHITE Trailer i Location Assi a Trucks San Bernardino iller Purpose This screen allows you to maintain vehicle information on your fleet Each Vehicle can have a pre assigned driver optional Note The Assigned Driver selected here is the p
5. button above This number is really an internal tracking number NDAP uses and may be used for reference for you when referring to a specific incident reported 2 All of the information above the audio portion of this screen is defaulted in by NDAP at the time the call is made 3 Clicking on the MSG link will allow you to listen to the actual caller s message 4 Clicking on the NUM link will allow you to listen to the license plate number or sticker ID reported by the caller This will give you the confidence that the message reported by the caller is tied to that particular vehicle 5 You will be able to review a summary of the callers message you would have input after having listened to the MSG 6 You will be able to view the category assigned to this call by you after having listened to the MSG link NDAP Confidential All Rights Reserved 2006 Page 14 of 53 National Driver Accountability Program Users Manual Incident Detail Screen Response Detail a RT Driver Response Driver Rating Poor Fair Good Excellent Updated 11 15 10 4 Attachment Actions Internal Incident Report Incident Report doc 173568 bytes application msword Picture of accident crash1 jpg 25751 bytes image jpeg Purpose This screen is where you would perform your follow up on the reported incident This is where history is documented on that particular incident Features 1 Allows you to view your actions taken on the reported incident
6. 2006 07 06 14 47 12 9512749790 audio MSG 9 0 Driver claims they were cutoff Purpose To show the driving history for a driver by allowing you to view all the reported incidents for that driver Driver Incidents Features 1 Clicking the MSG link will allow you to listen to the caller s message for that particular incident 2 Clicking any of the column heading buttons will allow you to re sort the list in that order 3 Clicking the numbered button under the ID column will take you directly to that incident detail screen in order to get more information on that incident 4 Clicking the license plate number link under the P latelD column button will take you directly to the vehicle assigned to that license plate 5 Clicking the sticker ID link under the StickerlD column button will take you directly to the vehicle assigned to that sticker ID 6 Clicking the vehicle ID link under the VehID column button will take you directly to the vehicle assigned to that vehicle ID 7 Caller ID is captured in the event you need to contact the caller 8 Message indicated under the ID button indicates the status of that incident Handled Unhandled Deleted NDAP Confidential All Rights Reserved 2006 Page 26 of 53 National Driver Accountability Program Users Manual Drivers Edit Screen Fleet Safety Program Home incidents Vehicles Reports Log off Middle Name Last Name Miller DL State DL Class A A _ E Active In
7. Drivers Reports Log off NDAP j i E e ri D PlatelD Sticker vem re y d AC AI A A a OSO E This screen will appear Fill out the information then click Save Make Year Location How to change my callback number or Email address for incident alerts Currently you will need to contact NDAP at Accounts ndap com and request this change What to do if you geta prank phone call 1 Using the caller ID provided throughout the NDAP system you may use this number to call back the reporting party and take appropriate action 2 Inactivate this incident by using the Inactive radio button on the Incident edit screen NDAP Confidential All Rights Reserved 2006 Page 49 of 53 National Driver Accountability Program Users Manual Trouble Shooting don t see the driver listed that wish to report Reason The driver was assigned to a different pool or location that you are not setup to view Solution Contact your admin user to ensure the driver is not in another pool or department Reason The driver has not been added to the system at all Solution Add the new driver into the Web system using Reason The driver has been set to an Inactive status Solution Try searching for Inactive drivers on the driver screen Why does the NDAP voice message only record part of the message on my voice mail Reason Currently NDAP s automated voice attendant can t distinguish between an actual perso
8. Edit click on Column heading to SORT curPage user list php lastPage user detail php field username oldField order desc oldOrder page 1 oldPage Select a Page lt Previous 1 Next gt To enable the fields below click the New button PS e email get alert o O get alert cell get alert Purpose As a part ofthe initial enrollment process new users will be setup by NDAP By having a unique login into the NDAP Web application the client is ensured data security due to our SSL encrypted login Clients can only access their data via their secure unique Web login You will notice the various combinations of Pools and Locations that can be assigned to each user This screen allows NDAP to establish responsibility and reporting for each user Features 1 Users can be setup with various combinations of pools and locations for levels of responsibility 2 Users can be setup to in various combinations of Email alerts and phone call notifications Note The upper right hand corner of all the list screens indicates your organization company In the event you are responsible for several organizations you will be able to select each organization s data to view from the drop down list found in the upper right hand corner on all the list screens This is useful to safety risk managers responsible for multiple counties or for multiple sub organizations that are a part of a parent organization NDAP
9. Fi isa Browse d G8CKAJEOSRUKLJC89 WHITE Trailer i aR P ki ne Pool Location ssic iver z Trucks v San Bernardino x Purpose Allows you to maintain the Incidents Vehicle or Drivers within the NDAP web system NDAP Confidential All Rights Reserved 2006 Page 11 of 53 National Driver Accountability Program Users Manual Online Help feature O m UE NDAP Fleet Safety Program EA a Incidents Vehicles Drivers Reports Logoff NDAP Purpose Allows the user to chat directly with an NDAP support staff member to help answer questions Clicking the icon indicated in the circle above will allow you to do this live Help Microsoft Internet Explorer QuE Welcome to our Live NDAP Help Please enter your name in the input box below to begin powered by Crafty Syntax Name ma Ss Ema SS Question NDAP Confidential All Rights Reserved 2006 Page 12 of 53 National Driver Accountability Program Users Manual Screen Overview Incident List Screen Fleet Safety Program Home SGEE Vehicles Drivers Reports Log off NDAP v search Clear New Incidents to view Unhandled Handled Deleted AN lt Previous 1 Next gt 20 A es E hr audio MSG J 0 Category Speeding Miller Tim SLrmoo1 _ lysio2_ ifat oa _ frucks__ SanBemardino 2006 07 261242438__ Jes12311812 category SSCS a O A al ama oa Trias San em
10. Reports Log off TZ Miller Tim Back to List _ to List Back to List_ Driver Detail Edit Detail Edit ca Driver Incidents Inciden Selecta a a lt Previous 1 Next gt E __ Miller a EEN cos Leese __ _ _ 13 34 36 m imanes AAA audio MSG 9 9 Speeding O a amo fe fue racks TGanBemardno Jeoocorzorzaz s aa audio MSG J 9 Driver claims they were cutoff San a 5LTM002 sutmo02 J 200 0t Jfrrucks SanBernardino 2006 07 06 14 47 12 Jlos12749790 Unhandled Category NDAP Confidential All Rights Reserved 2006 Page 41 of 53 National Driver Accountability Program Users Manual How do view all the incidents reported on a vehicle 1 Click the Vehicle screen to get you to the list view of all your drivers _ 2 Click the numbered button immediately to the left of the vehicle directly under the 2 column Fleet Safety Program TAA PU Vehicles to view Active Inactive All DC CI A A IN Select a Page A lt Previous 1 Next gt O 3 This will take you to the Vehicle detail view 4 Look at the bottom portion of this screen which indicates Vehicle Incidents This is where all the incidents for that vehicle have been stored Fleet Safety Program EM PM PU Home Incidents Drivers Reports Log off e CLicense Plate 5LTM001 Back to List_ Vehicle Detail Edit Picture Front Left Right Rear Click on image for full size version Select a Pag
11. Research who was driving your vehicle and attach them to the incident Discuss with your driver the reported incident Gather information from your driver as to what happened Fill out the Incident Response section of the incident screen based on your discussions Attach any follow up documentation you see necessary NDAP Confidential All Rights Reserved 2006 Page 32 of 53 National Driver Accountability Program Users Manual I FAQ s Will lose the caller s voice message attachment if delete my Email sent to me by the NDAP Auto Attendant Yes and no Obviously you will lose the voice attachment if you delete your Email however this message file may be accessed at anytime using your secure Web login into the NDAP Web application The physical message file will reside on the NDAP hosted server which is backed up routinely in the event you accidentally delete the file The Web system is where you listen to and document the reported incident How do cleanup the incidents on my incident screen so they don t show up anymore Change the status of the incident to Handled or Delete the incident The Delete status should only be used when the incident called in is not of any use to the safety manager and Is basically a bogus call When the status is changed to Handled they will now longer show up on the incident list screen and can only be viewed by using the Search option in the top portion of that
12. Tr MT TER INC CE E E 5 You will now be able to Search the driver in the Incident Response Detail section towards the middle of the screen Click the button Response Detail O gt AI242OOO2O a Class State 6 After searching the driver select the driver you wish to attach by clicking the number immediately to the left of the drivers name under the 10 button This will default the information back into the Incident edit screen If the driver is not found in the list click the New button to create the new driver Once the New driver is added you will now see him her in the list Drivers to View gt Actwe 2 Inactive gt All mame Dtnum gt Jptstetel press Jroo gt Treceon Select number below ID column to select that Driver and insert it into the incident Select a Page Previous 1 Met gt a ESA miner tim wevssess ca frrucks San Bemaraino 23 sonnsen Bob 9349309 we A frrucks San Bernardino 2 E Becker Billy revere WWA A Prucks San Bernardino o NDAP Confidential All Rights Reserved 2006 Page 37 of 53 National Driver Accountability Program Users Manual Click to save the information Driver License Number N8738938 Class State CA 7 Youare done NDAP Confidential All Rights Reserved 2006 Pa
13. between a Handled Unhandled and Deleted incident scsscssscssssssscssscsssssssescsssssesees 33 What are the typical steps necessary in Responding to an incident scccssccsscccsssccssccssccsscccsscccsscccssscesssccsssccsnsees 33 Why don t my driver s Show up in my email cssccsssccsssccsssccsssccsscccsscccsscccsscccssscessscesssccssscesssecesscessscessscescecsssccsnsees 34 HOW G0 ladd anew driver 255 cc 5ccis2 28ishccste cab ds teceks sec deeke saaa enaa a eae o aeaa iiano a a aa aee aap 35 HOW do ladda MEW VenIclO ticas iii 36 How do attach the driver to the incident c scssccsscsssssscsssssscsssssscscssesssssssssescsssseccsssseccssssessessssssescsassecsssssessoessessosses 37 What do do if need to add a new sticker to my vehicle eccsscccsssccsssccssccssccessccessscessccessccesssccssscesscessscessscesscesssees 39 HOW do I view all history on a Driver posi ii ii 41 How do I view all the incidents reported on a vehicle o ooonoccoonocooonocionnocononecononacononocononccononaconnncconnccconncccnonoccnonoconos 42 How do to attach our internal documentation to a driving incident ooooooooncoonnccononccononcconoccconocccononoconocccononcconococono 44 How do pull up the attachments have made to my incidents ooooocononcoononcononoconococonoccconococononcconococononccononcconococono 46 How to change a
14. particular license plate number vehicle ID or sticker ID the client can view all the drivers that have had reported incidents in that vehicle Also by clicking on a particular driver all the associated voice messages and internal client documentation can be reviewed and listened to again System Requirements e Computer with Internet Access in order to access the Web application e A sound card capable of playing WAV such as Windows Media Player files in order to listen to recorded messages via the Web and Email attachments e Email access to retrieve Email messages NDAP Confidential All Rights Reserved 2006 Page 7 of 53 National Driver Accountability Program Users Manual Getting Started System Navigation Summary of NDAP Screens Fleet Safety Program Incidents Vehicles Drivers Reports Log off NDAP ha The NDAP application is very intuitive There are currently 6 tabs that will allow you to access different portions of the NDAP Web application By clicking on any one of the available screens you will be able to navigate to that portion of the system Home User documentation Statistics on your vehicles and drivers Incidents List of reported incidents on your drivers Vehicles List of your vehicles trucks trailers tractors vans etc Drivers List of your drivers Reports Available reports for your use Log off Used to log out of the NDAP web system Viewed later in this document Pools Logi
15. screen What Is the difference between a Handled Unhandled and Deleted incident The system defaults the incident status into the system as Unhandled meaning that you have yet to respond to that incident Edit that incident and change the status to Handled Incidents having either a Deleted status or Handled status do not show up on the initial Incident list screens The only way to view Is by utilizing the Search feature on the top portion of the screen Deleted incidents do not show up on any reports nor on the Incident List screen You can still search for all Deleted incidents using the Search option What are the typical steps necessary in Responding to an incident 1 Utilize the Caller ID provided on the incident to call the caller back to thank them for calling and gain additional information on the incident 2 Determine who the driver of that vehicle was Edit the incident 4 Summarize the call by clicking on the MSG and listening to the call Use the box to the right of the MSG to do this Example Caller claims driver cut them off 5 Categorize the call You can use more than one category Example Speeding Weaving 6 Attach the driver to the incident If the driver is not found add the driver into the system then attach Refer to How do add a new driver section below 7 Use the Response Detail section to put in your action comments Example D
16. the document you wish to attach You can only save one attachment at a time Browse Will allow you to browse your computer or network in order to find the document you wish to attach to this incident There is no limitation to the number or types of documents you wish to attach video audio Word PDF PG GIF etc an T Fields New Attachment Description Before you Save the attachment please indicate the description of the document you are attaching NDAP Confidential All Rights Reserved 2006 Page 19 of 53 National Driver Accountability Program Users Manual Incident Edit Screen Attachments Modify Select the Modify button next the attachment you wish to modify Descripton Name e e J attachment Actions Internal Incident Report Incident Report doc 173568 bytes application msword ify Picture of accident crash1 ipq 25751 bytes image jpeg Modify Click For LIVE HELP File to upload leave this empty if you wantto keep the existing file data application msword Please select a file to upload using the Browse button and enter a short description for the file Press the Save button when you are ready to upload the selected file Purpose To modify the Description of the attached file or to change the attached file Features 1 Status waiting when waiting for the Browse and attached file Successful when the attachment is completed 2 Size Size of the attac
17. will now ONLY show up when specifically looking for inactive drivers NDAP Confidential All Rights Reserved 2006 Page 43 of 53 National Driver Accountability Program Users Manual How do to attach our internal documentation to a driving incident 1 Click the Incident screen to get you into the list view of all your incidents 2 Click the numbered button associated with that incident directly under the 19 button Fleet Safety Program Incidents to view Unhandled Handled Deleted Al Power E Select an Incident ID below to Edit Select a Page Per Page lt Previous 1 Next gt 20 MSG 0 0 Caller claims driver was speeding Speeding 3 You will now be in the Incident Detail Screen 4 Click the LES button Fleet Safety Program Home Vehicles Drivers Reports Log off inciaent 5 Eait Back to List AS Sticker for dd Unhandled Handled Deleted Veaemj jsss AS A tcation AAA NA CANAS SS ee aS 5 Scroll down to the bottom of the screen where it says sl 6 Click the New button itachmen New J Attachment Actions Loo E 7 Click the Browse button then click Save to save your attachment ments How May Fleet Safety Program y Please select a file to upload using the Browse button and enter a short description for the file Press the Save button when you are ready to upload the selected file
18. Confidential All Rights Reserved 2006 Page 28 of 53 National Driver Accountability Program Users Manual Fleet Safety Program Home incidents Vehicles Drivers OWES Locations Users Admin Reports Log off Purpose To logically group your fleet of vehicles Used to breakdown the reporting and level of responsibility Fields Name The name of your pool This will be setup during the initial enrollment process and will be verified and approved by you prior to startup Company This is the name of your organization This field will be displayed throughout the NDAP Web system NDAP Confidential All Rights Reserved 2006 Page 29 of 53 National Driver Accountability Program Users Manual Locations Fleet Safety Program Select a Location ID below to Edit click on Column heading to SORT curPage location list php lastPage pool list php field name oldField order asc oldOrder page 1 oldPage Select a Page lt Previous 1 Next gt Select a Page lt Previous 1 Next gt Purpose To physically group your fleet of vehicles Used to breakdown even further the reporting and level of responsibility Fields Name The name of your location This will setup during the initial enrollment process and will be verified and approved by you prior to startup Company This is the name of your organization This field will be displayed throughout the NDAP Web system NDAP Confidential All Rights Re
19. NATIONAL DRIVER ACCOUNTABILITY PROGRAM NDAP EE USER S MANUAL REVISION 2 1 NOVEMBER 1 2006 NDAP Confidential National Driver Accountability Program Users Manual INTRODUC FION presta HOWIEWO Kenia di 5 Step 1 Initial reporting of driving A 5 Step 2 NDAP s Auto Attendant notifies client via phone Call ooooooonocccnonaccnanaccnananonananonananonancnonananonanaconanaconanacinno 5 Step 3 NDAP s Auto Attendant notifies client via Ema a ia 6 Step 4 Callers message and driver history is tracked on the Web acs ascot di 7 Process A A cdeduiuasavessesusileceacctuceacunblddadiueeluetesuetensieescuuns 7 SVS LENT RECUIPEINGIES iia IR sevens R A 7 GETTING STARTED cccooncccccconoccccononococos O SVS LOIN Navidad Msi adi 8 o S OCIS a E E lc ea Neca eit ean cic taeass cal eats anv ee ioe ate 8 EYES GA E ae ene nan ecient ne cee ap en NT a N aE Clee TOON rE N ne Rte ee CTE PE ERE E I TEE TE TOY ne E 9 BrEA reese mee Neer gee om nT et AE NPRT ane EET com ARPT ES te Se EE com EE oe EE Om E ee eee 10 A II A ERE EE SEO RAST CTSNET PC Oe OEY Se SE CIE EO OE Ue oe UNE ne aE 11 A tae at eestor otc alo acs Se oat E OE se en aa esis ate E A AT 12 O E N E 13 A a E E E 13 Mcdge nt Detail Screenr incident ATO MALO Ml 2csccess czansesvecsvsses scseseasevaveensazeusess E EN EEE 14 hneaentDetallScreentResponse Detall nisrani E nann A ASNE EEE 15 INCIGENUE CIC SCREEN IACIGENT OS 16 INGIGEREEGICES Geen Resp
20. NDAP Confidential All Rights Reserved 2006 Page 44 of 53 National Driver Accountability Program Users Manual 8 Click file then choose Open Choose file Look in 2 My Pictures ee Ez My Documents My Network File name shoo tt sis Places Files of type All Files 9 Click Save crash56 jpq Description Picture of Accident File to select a file to upload using the Browse button and enter a short description for the file Press the Save button when you are ready to upload the selected file 11 Repeat steps 7 thru 9 as necessary Note You may attach unlimited amounts of documents as well as any type of document to your driver Note The system does not currently allow you to change the Description once it is saved NDAP Confidential All Rights Reserved 2006 Page 45 0f 53 National Driver Accountability Program Users Manual How do pull up the attachments have made to my incidents 1 Pull up the incident on the Incident List Screen 2 Click the number associated with that incident directly under the Click the numbered button associated with that incident directly under the button Fleet Safety Program Home ELERE Vehicies Drivers Reports Log off NDAP Search clear J new Incidents to view Unhandled Handled Deleted Al PiatelD Sticke ven Pool TT tocan Select an Incident ID below to Edit Select
21. PM PL Vehicles to view Active Inactive AN CC CI A A Select a Page Per Page lt Previous 1 Next gt 20 csm memo Emo moto Can na ee Cat Y tl Purpose Indicates a summary of all the vehicles you are able to view and are responsible for Features 1 Clicking any of the column heading buttons the list will be re sorted in that order 2 Search features on top of screen allow you to select a subset of your data Note Assigning drivers is not required NDAP Confidential All Rights Reserved 2006 Page 22 of 53 National Driver Accountability Program Users Manual Vehicle Detail Screen Fleet Safety Program Home Incidents Drivers Reports Log off License Plate 5LTM001 ene 0 ee Saa O ee ID El Picture Front Left Right Rear El Click on image for full size version H woma fom Specs ac Vehicle Vehicle Incidents Select a Page Per ore lt Previous 1 Next gt E A audio MSG category _ Speeding Purpose Shows all the incidents reported for this vehicle Vehicle Incidents Most recent incidents are displayed first Features 1 Clicking any of the buttons listed will re sort the Vehicle Incidents list in that order ID PlatelD StickerlD VehID Pool Locations Timestamp CallerlD 2 Clicking the name link Driver Billy under the Driver button will take you to the driver history screen for that driver Driver detail 3 Clicking the numbered button
22. Web system Reset Will reset your changes back to the last time the Information was saved Search Will pop you into the Vehicle search screen which allows you to select a different license plate number if necessary If you choose to select a different license plate here it will update the vehicle information for this incident PiateD Sticke vemo rer Po o ee ee eee eee 2an m Eje ae lelds Active Inactive Change to Inactive if you do not wish to see this incident reported in any incident counts or on reports Text block This is where you would summarize the caller s message after having listened to the audio Category Click the various selections that pertain to the reported incident If you request a category description not found on this list please notify NDAP to add this for you NDAP Confidential All Rights Reserved 2006 Page 16 of 53 National Driver Accountability Program Users Manual Incident Edit Screen Response Detail Save Driver License Number Class State WY E wn a o 53 0 A 3 Sat Bob down and discussed the incident Bob agree to go to counseling Counseling x Sorry I won t do it again Admits fault agrees with message ing O Poor Fair Good Excellent Purpose Allows you to document the action you are taking in response to this call This portion of the Incident Edit screen is where history is tracked eli 3 gigi 2 d
23. a Page Per Page lt Previous 1 Next gt 20 Miller Tim 5LTM001 YG102 101 99 2006 07 26 13 34 36 4067811580 audio MSG D O Caller claims driver was speeding Speeding 3 You will now be in the Incident Detail Screen 4 Scroll to the bottom of the screen to review your attachments 5 Click on the Links to view the attachment File Edit Select View Image Layer Tools Dialogs Filters Script u NDAP Confidential All Rights Reserved 2006 Page 46 of 53 National Driver Accountability Program Users Manual How to change a vehicle to another Pool or Location 1 Click the Vehicle screen to get you to the list view of all your drivers 2 Click the numbered button immediately to the left of the vehicle directly under the Click the numbered button associated with that incident directly under the 10 button column Fleet Safety Program PM PI Vehicles to view Active Inactive All CC A A E O SUSS Select a Page A lt Previous 1 Next gt C 900 LT This a you the a view E 2 Click the Edit button near the top of the screen in order to edit this vehicle Fleet Safety Program Home Incidents Drivers Reports Log off License Plate 5LTM001 k Vehicle De fi Eait E Sq i AER I l 3 Using the Pool and or Location dropdown list select the pool or location you wish to use 4 Click the button Fleet Safety Prog
24. active 2006 NDAP Inc All Rights Reserved Purpose Allows you to maintain your driver information Buttons Back to Detail Takes you back to the detail non edit view of this screen Note When clicked will not save changes Back to List Takes you back to the driver list screen Note When clicked will not save changes Save When clicked will save your changes made on this screen Reset Resets the data back to the last time this screen was saved Fields First Name First name of your driver Middle Name Middle name of your driver LastName Last name of your driver DL Num Driver s driving license number DL State Driver s driving license state of issue DL Class Driver s driving license classification Pool Pool this driver belongs to Location Location this driver belongs to Active Inactive Active by default Set to Inactive if you wish to remove this driver from reports and lists NDAP Confidential All Rights Reserved 2006 Page 27 of 53 National Driver Accountability Program Users Manual NDAP Setup NDAP sets up the following screens based on the information you provide during the enrollment process These screens establish who is responsible and who gets the reports for each vehicle in the Web system NDAP use only Users Fleet Safety Program Eat Home Incidents Vehicles Drivers Pools Locations Admin Reports Log off NDAP Select a User ID below to
25. araino Jo006 07 13 oa Timemet 7 TT Miller Tim 5LTM002 5LTM002 200 01 2006 07 06 14 47 12 9512749790 Unhandled audio MSG 9 0 Driver claims they were cutoff Category Weaving Purpose This screen allows you to review ALL the messages that have come into the NDAP system As calls are received by NDAP a new incident number will automatically be assigned Features 1 Search feature allows you search based on any of the available criteria on the screen 2 Partial search matching For example inputting a PlatedID of 123 will return all license plates that have a 123 anywhere in the plate id 3 Clicking any of the column headings will re sort the list in that order 4 Clicking the name link Driver Billy under the Driver button will take you to that driver s incident history screen 5 Clicking the license plate number link 1ABA123 under the PlatelD button will take you to that vehicle s incident history screen 6 Clicking the sticker id number link 1ABA123 under the StickerlD button will take you to that vehicle s incident history screen 7 Clicking the vehicle id link 1 204 under the VehID button will take you to that vehicle s incident history screen 8 Clicking the MSG link in the audio portion of the screen will allow you to listen to the caller s message for that incident 9 Clicking the NUM link in the audio portion of the screen will allow you to listen to the number reported by the caller l
26. cal grouping of your vehicles NDAP use only Users Your users of the NDAP system Admin Used by NDAP NDAP use only NDAP use only Locations Physical location of your vehicles NDAP use only NDAP Confidential All Rights Reserved 2006 Page 8 of 53 National Driver Accountability Program Users Manual List View Fleet Safety Program Home Incidents Drivers Reports Log off NDAP v Vehicles to view Active Inactive All PlatelD StickeriD IEC rer O e Y mo we red eee Select a Page Per Page lt Previous 1 Next gt 20 Most of the NDAP screens you access will be either a list detail or edit view of your data Purpose A list view provides you a list of all your incidents vehicles or drivers in a sequential sorted order depending on which screen you have selected You can click the column headers to re sort the list in various orders In this example you could sort on any of these buttons Cie Gusta Gao ata ee Gto Y Guia tana Gina atra The top portion of each list screen will have a Search section that allows you to select and then search by criteria you have input In this screen example you can search by any of the following fields ENEE Vehicles to view Active Inactive All Note After your initial search you will need to Clear then Search again to refresh the original list Note As vehicles are sold you will ne
27. ce that the phone will answer immediately Once the number is dialed NDAP picks up the call immediately 24 7 NDAP does this in order to take the caller s message quickly and efficiently Step 2 NDAP s Auto Attendant notifies client via phone call After the caller has successfully left a voice message of the reported incident an immediate phone call will be placed to the client by the NDAP Auto Attendant in order for the client to hear the recorded message This phone call is typically forwarded onto the person responsible for that vehicle safety fleet managers Note Multiple individuals may receive the same phone call notification There is no limit as to how many people responsible for the same vehicle can be notified by phone or email Note It is totally optional to receive a phone call notification You may wish to only receive an email notification NDAP Confidential All Rights Reserved 2006 Page 5 of 53 National Driver Accountability Program Users Manual Step 3 NDAP s Auto Attendant notifies client via Email While the NDAP Auto Attendant is notifying the client of the reported incident by phone an immediate Email will also be sent by NDAP s Auto Attendant to the client in order to review and listen to the recorded message on the client s personal computer The caller ID is captured and reported in the Email in the event the client needs to call the driver who reported the incident in order to gather additional in
28. cles 2 Click the Pool button on the column heading and your list will be sorted in pool order Fleet Safety Program Select number below ID column to edit that Vehicle Click on any column heading to sort ET RA e 3 If you want to see only a specific pool then input the pool name in the search section on the top portion of the screen 4 Then click button How May 1 Fleet Safety Program E Clear Clear new Vehicles to view Active Inactive All IO CI ACC A lt lt e CO e l e l e l eee ee Click on any column heading to sort lt Previous 1 Next gt 20 NDAP Confidential All Rights Reserved 2006 Page 40 of 53 National Driver Accountability Program Users Manual How do view all history on a Driver 1 Click the Driver screen to get you to the list view of all your drivers 2 Click the numbered button immediately to the left of the driver directly under the 2 column Fleet Safety Program Home Incidents Vehicles MIAZ Reports Log off NDAP x search Clear New Drivers to view Active Inactive All CCC O CI O j e O lt Previous 1 Next gt 20 A A A A Nszss38 I cea A fees samBemarimo 3 GA will take you to TE Driver a view 4 Look at the bottom portion of this screen which indicates Driver Incidents This is where all the incidents for that driver have been stored Click For Fleet Safety Program En Home incidents Vehicles
29. e Per ec Page lt Previous 1 Next gt Speeding Johnson Bob J 5LTM001 YG102 101 99 2006 07 25 13 28 54 9512311812 audio mson On A ee ___ gt z gt gt A gt NDAP Confidential All Rights Reserved 2006 Page 42 0f 53 National Driver Accountability Program Users Manual How do remove drivers that are no longer with us Drivers are never physically deleted from the system You inactivate them 1 Click the Driver screen to get you to the list view of all your drivers 2 Click the numbered button immediately to the left of the driver directly under the J column Fleet Safety Program PM PI Home Incidents Vehicles Reports Log off NDAP v Drivers to view Active Inactive All Select a Driver ID below to Edit Select a Page Per er Page lt Previous 1 Next gt 3 Bir will take you to TA Driver TN view 4 Click the Edit button near the top of the screen in order to edit this driver Fleet Safety Program Pe PL Home Incidents Vehicles Reports Log off Driver Miller Tim Back to List ca A Pool Location Active s Inactive 5 Click the Inactive radio button to indicate this driver is now inactive 6 Click Save Fleet Safety Program PM PL Home Incidents Vehicles Reports Log off Driver Miller Tim Back to Detail Back to List Driver Update Middle Name Last Name Miller DL State DL Class CA 2006 NDAP Inc All Rights Reserved Note The driver
30. e Save button to a the driver ES Num ES State o Class u 3 You are done NDAP Confidential All Rights Reserved 2006 Page 35 of 53 National Driver Accountability Program Users Manual How do add a new vehicle 1 Go to the Vehicles screen and click New Fleet Safety Program Eat Home Incidents Drivers Reports Logoff NDAP v_ EJE new Vehittes tefiew E Active Inactive Al AO A O A A AE AA E Make mod ear Pam tocas 2 Fill in the information then click save il the fields then click the Save button to add the vehicle Make Model Year Class F Is a Trailer 7 Poot Location 3 You are done NDAP Confidential All Rights Reserved 2006 Page 36 of 53 National Driver Accountability Program Users Manual How do attach the driver to the incident 1 Pull up the incident on the Incident List Screen 2 Click the number associated with that incident directly under the 1 button Fleet Safety Program EA a Home Vehicles Drivers Reports Logoff NDAP w Incidents to view Unhandied Handled Deleted An ome Prato CCC CC CN mato Select an Incident ID below to Edit lt Previous 1 Next gt 20 p ESTI Speeding 3 You will now be in the Incident Detail Screen 4 Click the LE button Fleet Safety Program Home Vehicles Drivers Reports Log off noes Ea aio na Incident Bara clo MIT A EAT TA MET
31. ed to change that vehicle status to Inactive You will then be able to search on any old vehicles using the Active or Inactive radio buttons provided NDAP does not delete any data from the system Note Definitions for many of these fields and button are found at the end of this document NDAP Confidential All Rights Reserved 2006 Page 9 of 53 National Driver Accountability Program Users Manual Detail View Fleet Safety Program Et MM PU Home Incidents Drivers Reports Log off Picture Front Left Right Rear Click on image for full size version Vehicle Incidents Select a Page Per Page lt Previous 1 Next gt 20 E Tim a o 101 99 ee 2006 07 26 13 34 36 1580 imandes NN audio MSG 0 0 Category Speeding c f Tim fsLrmoo1 Je1wz fotoo _ frucks__ SanBemardino __ 2008 07 26 12 42 43 est2311812 Purpose The detail screen provides you a more detailed view for that specific Vehicle Driver or Incident The Vehicle and Driver detail screens will show you all their incidents reported at the bottom portion of the screen NDAP Confidential All Rights Reserved 2006 Page 10 of 53 National Driver Accountability Program Users Manual Edit View How May I NDAP Fleet Safety Program EA Vehicle Update License Plate Sticker ID Vehicle ID Active 5LTM001 YG102 101 99 Inactive Make Model Year Class View rte KENWORTH 2000 2006 A A n VIN Paint Specs
32. erson that will show up by default when an incident is reported on this vehicle Buttons Back to Detail Will get you out of the Edit mode and back to the Detail view of the vehicle Note When clicked will not save changes Back to List Will take you back to the Vehicle List screen Note When clicked will not save changes Update Will update the NDAP Web system with your changes Reset Will reset the data back to the last time it was saved Browse Will allow you to browse your computer for pictures to assign to your vehicle Fields License Plate License P late number of the vehicle Sticker ID Unique Sticker ID if used otherwise it will default in as the license plate number Vehicle ID Y our internal vehicle ID found on your vehicle Active Inactive Default is Active Change to Inactive if the vehicle is sold or out of service Make Make of vehicle Model Model of vehicle Year Year of vehicle Class Required driver classification in order to drive or pull that vehicle VIN VIN number of vehicle PaintSpecs Paint color or paint scheme of vehicle Is a trailer Check if this vehicle is a trailer Pool Pool that the vehicle is assigned to Location Location of vehicle Assigned Driver Default driver of vehicle If not found in dropdown list you must add to the Driver screen then go back You will then see the driver show up on this list Pic
33. formation This Is also useful in deterring prank phone calls Any default driver information attached to that vehicle is also displayed in that Email This feature is totally optional This Email also has a Web link which will take you directly into the NDAP web system for that specific incident to begin responding to that incident NDAP Auto Attendant agent ndap Sent Fri 9 1 2006 10 03 AM To Jean A West Cc Subject Driving Report for YG102 Attachments InddentMessage wav 155 KB nopic jpg 8 KB YG102 2006 09 01 10 03 1 9512311811 Vehicle Information G893KVA893EKJVAS89L NDAP Confidential All Rights Reserved 2006 Page 6 0f53 National Driver Accountability Program Users Manual Step 4 Caller s message and driver history is tracked on the Web With each unique login into the Web application the client is assured that they are the only user able to access their information After logging into the Web application the client will be able to hear the recorded message for that particular incident reported both by driver and by vehicle The client will need to review the call and take appropriate action per internal procedures Some procedures are suggested later in this document The Web application is the tool for the client to use in tracking and reporting all reported driving incidents and begins building driver history Fleet Safety Program JAM dl Incidents Vehicles Drivers Reports Log
34. ge 38 of 53 National Driver Accountability Program Users Manual What do do if need to add a new sticker to my vehicle Utilize your spare stickers first If you don t have a sticker to use contact Support ndap com and request a new sticker for your vehicle You can place the new sticker over the existing sticker and simply update the vehicle s StickerlD in the Web system 1 Click the Vehicle screen to get you to the list view of all your drivers _ 2 Click the numbered button immediately to the left of the vehicle directly under the column Fleet Safety Program altel Home Incidents Drivers Reports Log off NDAP v Vehicles to view Active Inactive All CCOO A A A Select a Page Per Page lt Previous 1 Next gt 20 oo fos fenor foo Jor fere Jie froe CE ICI Fleet Safety Program Home Incidents Drivers Reports Log off License Plate 5LTM001 o 5 m AA AAN If l 4 Edit the Sticker ID portion of this screen then click Save Fleet Safety Program Home Incidents Drivers Reports Log off NDAP Confidential All Rights Reserved 2006 Page 39 of 53 National Driver Accountability Program Users Manual Where do I view the list of my vehicles By default your user access into NDAP Web system only allows you to view the vehicles and drivers assigned to the pools and locations you are responsible for 1 Click the Vehicle screen to get you to the list view of your vehi
35. hment 3 Type Type of document attached Word peg etc Buttons Close To get out of this screen and go back to the prior screen Save This is where you save various attachments to this incident for supporting documentation Save is pressed after you have browsed and found the document you wish to attach You can only save one attachment at a time Browse Will allow you to browse your computer or network in order to find the document you wish to attach to this incident There is no limitation to the number or types of documents you wish to attach video audio Word PDF PG GIF etc NDAP Confidential All Rights Reserved 2006 Page 20 of 53 National Driver Accountability Program Users Manual Home screen Fleet Safety Program Incidents Vehicles Drivers Reports Log off NDAP Welcome demo ndap You are now signed in View the online User Manual HA A Loo Purpose Initial screen you go into after logging into Web system Give you an overview of your data that you are able to view Features 1 Overall system statistics at a glance 2 Information statistics can be clicked on and the system will automatically take you to that screen s detail 3 User Manual link This manual will be displayed as a PDF file NDAP Confidential All Rights Reserved 2006 Page 21 of 53 National Driver Accountability Program Users Manual Vehicle List Screen Fleet Safety Program
36. icense plate or sticker id 10 NDAP allows you to create a new incident without having to rely on the public to callin By clicking the New button shown above a new window will pop up allowing you to fill in various incident information then provides you the opportunity to Save your information This is useful in tracking various accidents on your vehicles not called in NDAP Confidential All Rights Reserved 2006 Page 13 of 53 National Driver Accountability Program Users Manual Incident Detail Screen Incident Information Fleet Safety Program Home Vehicles Drivers Reports Log off Incident 13 ncident Detail A A ee ee ee Unhandled Handled Deletes EE a OS MN EOS o TI 7 _ 2 Complaint Speeding Weaving Illegal Lane Change Tailgating Rude Speech Obscene Gesture _ Littering Compliment Courteous Proper Speed Good Driver Comment Mechanical Lights _ Tires Low Other Duplicate Incomprehensible Prank Each incident screen has two main sections Firstis the Incident Detail shown above and the second is the Response Detail found on the next page Purpose This is all the information we know on the incident reported at the time of the call This screen is used to review the details of the incident Features 1 Based on the license plate or sticker ID reported NDAP knows a lot already about the vehicle reported In this example you will notice Incident 152 next to the Edit
37. iscussed the incident with Bob and he felt bad about what happened 8 Select the Action Description to determine the appropriate action taken 9 Input the Drivers response to the incident Example didn t realize was going so fast I ll slow down next time 10 Rate the driver Totally subjective and optional 11 Attach any supporting documentation to the incident Example Pictures of accident Internal reports 12 Change the status to Handled 13 You re done UI NDAP Confidential All Rights Reserved 2006 Page 33 of 53 National Driver Accountability Program Users Manual Why don t my driver s show up in my email You have not assigned default drivers to your vehicles Edit the vehicle and assign the driver NDAP Fleet Safety Program En Home Incidents Drivers Reports Log off License Plate 5LTM001 __Back to Detail Vehicle Update License Plate Sticker ID Vehicle ID Active 5LTMO001 YG102 101 99 Inactive B q 50 Make Model Year Vie i KENWORTH 2000 2006 m VIN Paint Specs Flisa e G8CKAJEO8RUKLJC89 WHITE Trailer i j L LA ag TE Pool Location z Trucks San Bernardino NDAP Confidential All Rights Reserved 2006 Page 34 of 53 National Driver Accountability Program Users Manual How do add a new driver 1 Go to the Drivers screen and click New Fleet Safety Program 2 Fill in the information then click save a t then _ th
38. iver Accountability Program Users Manual DE SCAG vi sai RO 51 A neneubetvecsdteecteet tle 51 O 51 Driver COMME ceci ido cat 51 DAVEr Respond 51 DIVER IS 52 A A RS 52 Dc ais 52 A OR O 52 RR RS ebagestuchaavicdateees 52 A esse shy stec cout ceseisiecetac uatee sau stat tcacaat ieee ssc vboleG caivisbar sostadu acca Uelacaceudleesosuatatscvbacvescdusiatscculivisotwstetscueoevasciueestonaledes 52 He A RI Roar OEE Renee Nore SESE nn poms err earners 52 PiatelD RS 52 O arene 52 SUCKENID eerste ae ada cea ree as acres aa E e da e 52 TM e ccectecccce E E E E ANEA E 52 Unnan died A ae a a al i snd cad ce cae actus 53 A O 53 A A rr E OEP SO An PRS Orn ARRAS eR Ener area 53 NDAP Confidential All Rights Reserved 2006 Page 4 of 53 National Driver Accountability Program Users Manual Introduction How it works The following steps summarize how NDAP works Step 1 Initial reporting of driving incident After calling the NDAP phone number found on the vehicle s sticker the caller will utilize the sticker unique ID or license plate to report the driving incident If NDAP s automated Voice Agent is unable to recognize the number being reported by the caller after the first attempt the message will be recorded automatically after the second attempt NDAP will be notified in order to review the call and forward to the appropriate individual if this were to happen Note When the caller calls in on the NDAP phone number they will noti
39. me Driver Comments Used to capture the driver s view of the incident reported Driver Response Selected from a drop down list to summarize the driver s response Contact NDAP to make changes to this list NDAP Confidential All Rights Reserved 2006 Page 51 of 53 National Driver Accountability Program Users Manual Driver History Driver history is thought of as a collection of incidents good or bad with supporting documentation attached which builds a record of driving performance Handled Used in the Incident Edit screen to indicate that the incident has been taken care of This will keep the incidents from showing up on the Incident List screen They will however show up in the various reports ID Used to identify the entry by the system These numbers can be ignored however when clicked on you will go to the detail screen for that entry Incident Vehicle Driver IncCount The number of incidents reported NDAP automatically counts the number of incidents created for that driver or vehicle and shows you the total count in this column Incident An event that took place that reflects upon the driving performance of your driver This could be a recorded call good or bad that came in from NDAP s automated messaging service which would have automatically created the incident with supporting audio or could be manually created using input by your safety manager when a driving event occurred License Class The d
40. n on the phone or a recorded voice prompt When the phone is answered NDAP will begin relaying the message back to you If your voice mail is giving an away message while NDAP is attempting to deliver the message then you will only hear the remaining portions of the message when your away message has completed Remember you can always retrieve the message via your Email or the Web system Solution NDAP is currently waiting for improvements in the Voice delivery technology currently used Solution Route the call to a phone which will not have an away message Many of my vehicles and drivers no longer show up Why Reason These vehicles or drivers have been set to Inactive status Solution Click the Inactive radio button on the search Click the Search button to see if they now show up Reason Now in a different Pool or Location that you can no longer view Solution See your Admin user to review where they are Solution Get approval to now view these additional Pools and or Locations and contact NDAP NDAP Confidential All Rights Reserved 2006 Page 50 of 53 National Driver Accountability Program Users Manual Field Definitions and Terminology Action Comments Summarizes the actions that the fleet and or safety manager is going to take on a specific incident reported Used to document what course of action they are taking on a specific incident reported Action Description Selected f
41. ns own internal vehicle identification number A searchable field within the NDPA web system Vehicle Vehicle could be a car van tractor trailer flatbed Basically anything that has a license plate attached NDAP Confidential All Rights Reserved 2006 Page 53 of 53
42. off NDAP Welcome demo ndap You are now signed in View the online User Manual madens Vehicles Deleted 2 maaveo maae T e a Process Summary The NDAP process is simple which is why itis so easy to use e The NDAP system is broken down into Incidents Vehicles Drivers Pools and Locations e Each pool and location will have many vehicles assigned to them e As phone calls come in from the reporting party each vehicle will have the recorded message s automatically assigned using the license plate or sticker unique ID number called in by the reporting party e NDAP s Auto Attendant will notify the client of the recent recorded message via phone call and Email using the client specific notification information found in the NDAP Web application e Once research is completed by the client to determine who was driving the vehicle with that reported license plate number or vehicle ID Sticker ID a new Driver will be added to the NDAP system by the client if not already in the system using the NDAP Web application e Using the NDAP Web application the client will re assign that voice message to that particular driver and attach any other client specific documentation during the follow up process In doing this the client is now able to document driving history by driver as well as preserve the documented history by vehicle Any client specific follow up documentation can now be attached to this driver By clicking on a
43. onse Deluca annn A EE EEA 17 INGIOCRUEGIE SI ChEENATACHINGRIS O nase III 19 INGIGEAE GIES creentataciments MOI eros narco rocio atinada 20 Ve AS AAA A E E E MP P O 29 SAA MA Pe o e aceon laeme mene in alasemree 23 Md PP O RR 24 A SCIEECM secoececonsesssznaderstewessassaaesersqeates aes anae serge saasa hasan primes ses aahaless tune NE 25 Di ell Cl CI arpa terse cecrecesare tsa tart Serene te dcsster cones sa gacacticn ebereainciese acai anseubisaaupacctive siareclno dese stieana tense anact secteceieedaa tele smaachenonntes 26 Diver EOIE e ase 27 A EE E nn seaweed anaes 28 UE E EEEE EAEE A E EA OEE AEE E AEA A AAN 28 POOS a NS 29 A OT 30 AA Risk Manager responsible for ENTIRE fleet ccccsssscsssscsssccsssccssccsscccsscccssscesscccssscesssccsssccsssecesscesssccssscessscessscessserees 31 How to ensure the incidents are being followed Up by your MANAGENS oocccoccccconnccononcconunaconanoconanananananananonananonanancnnnnncnancncno 31 A SAA NO 32 Whati dosatter VOUNECEIVE a Calo NDA ios a ee dd ot tid 32 NDAP Confidential All Rights Reserved 2006 Page 2 0f53 National Driver Accountability Program Users Manual Will I lose the caller s voice message attachment if delete my Email sent to me by the NDAP Auto Attendant 33 How do cleanup the incidents on my incident screen so they don t Show Up anymore ooocooncccononccononocononoconococonocconnos 33 What is the difference
44. ram License Plate 5LTM001 Vehicle Upda e save Reset E Make KENWORTH VIN Paint Specs O Isa G8CKAJEO8RUKLJC89 WHITE Trailer i Location Trucks w San Bernardino NDAP Confidential All Rights Reserved 2006 Page 47 of 53 National Driver Accountability Program Users Manual How to inactivate a vehicle that is no longer used 1 Click the Vehicle screen to get you to the list view of all your drivers 2 Click the numbered button immediately to the left of the vehicle directly under the Click the numbered button associated with that incident directly under the 4 button column NDAP fick heading sort lt Previous 1 Next gt jermo 2o00 wears Jre Jer rin fro fl C g00 lleve leLue Trucks San Bernardino 3 This will take you to the Vehicle detail view 4 Click the Eeit utton near the top of the screen in order to edit this vehicle Fleet Safety Program Home Incidents Drivers Reports Log off License Plate 5LTM001 kan o A 5 Click the Inactive radio button 6 Click the button Fleet Safety Program Home Incidents Drivers Reports Log off aT License Plate Sticker ID Vehicle ID Active 5LTM001 YG102 101 99 O Inactive NDAP Confidential All Rights Reserved 2006 Page 48 of 53 National Driver Accountability Program Users Manual How to add a new vehicle Go to this screen then click the New button Fleet Safety Program Home Incidents
45. river s license classification Used to determine who is able to drive various vehicles with specific driver Classifications Location The physical location of your vehicles Used the same way Pool is used however mainly to further breakdown your reporting and levels of responsibility PlatelD This is the license plate of your vehicle Ifthe bumper indicates Report Plate then the license plate PlatelD is used to identify the vehicle in the NDAP web system Pool The logical grouping of your vehicles Used primarily in reporting to give you a subset of your data as well as used in alerting the individual s responsible for that subset StickerlD This is the unique bumper sticker ID found on the bumper sticker affixed to the back of the vehicle This caller reporting the incident will use this number if found on the bumper sticker otherwise the license plate is reported A searchable field within the NDAP web system Will be the same number as the PlatelD if the organization only reports off of PlatelD Timestamp The actual date and time the call was received by NDAP NDAP Confidential All Rights Reserved 2006 Page 52 of 53 National Driver Accountability Program Users Manual Unhandled This is the default status of the incident coming into the system This indicates that follow up is still required by the safety manager and when responded to can change the status to Handled VehID This is the organizatio
46. rom a drop down list to determine what action is going to take place with the driver following the incident reported Contact NDAP with changes needed to this drop down list Auto Attendant A term used to identify the automated process which handles the messaging services both incoming calls into NDAP s 1 877 as well as outgoing calls to the client Think of this attendant as a virtual person taking calls from the reporting public and forwarding these calls onto you Button Anything referred to as a button may look like this A numbered button in this example will always take you to the detail view for whichever screen you are currently viewing Driver Incident Vehicle Buttons may also look like this Clear new or column heading buttons that look like this w E serere Ifv J i 11 En Pool ction JU timestamp JU catero CallerlD The phone number used to report the incident If the value in the caller ID reads Internet then the incident was created manually using the New button within the Incident list screen and therefore was not called in Deleted Used in the Incident E dit Screen to remove the incident from all lists and reports Typically this is used when the call is totally unusable DLnum Driver s license number DLstate State of issue of driver s license DLclass Driver s license classification which allows the driver to drive certain vehicles Driver Driver na
47. served 2006 Page 30 of 53 National Driver Accountability Program Users Manual Procedures Risk Manager responsible for ENTIRE fleet How to ensure the incidents are being followed up by your managers Method 1 Select the Unhandled field in the Search section Click Search You can also select a location to further narrow your search to a specific location Fleet Safety Program Home Vehicles Drivers Pools Locations Users Admin Reports Log off NDAP SS Incidents to Yew Unhandled D Handled Deleted All oveja eee stc wey rd eee Select an Incident ID below to Edit Select a Page Per Page lt Previous 1 Next gt 20 a audio MSG 0 D Speeding Miller Tim NDAP Confidential All Rights Reserved 2006 Page 31 of 53 National Driver Accountability Program Users Manual Safety Mangers What to do after you receive a call from NDAP l Review our NDAP Email and call the person back who reported the call using the caller ID found in the Email or on the Web Thank them for reporting the incident and try and get any additional information you deem appropriate This will promote public safety and goodwill for your company agency Use the NDAP Website link from the E mail to get into that particular incident reported and update the caller s information on the top portion of the screen Also indicate the category of the incident Tailgating Speeding etc
48. ture Assign the different views of your vehicle Used to document the condition of the vehicle before it is let out to your drivers NDAP Confidential All Rights Reserved 2006 Page 24 of 53 National Driver Accountability Program Users Manual Drivers List Screen Fleet Safety Program Select a Driver ID below to Edit Select a Page Per ore lt Previous 1 Next gt Purpose To display the drivers with their associated incident count IncCount Drivers with the highest incident count will be displayed first on this list Features 1 Clicking any of the column heading buttons the list will be re sorted in that order 2 Search features on top of screen allow you to select a subset of your data 3 Based on your secure login you will only be able to see the drivers that you are responsible for Note If your drivers rotate in and out between different pools and locations it might be best to setup ALL your drivers in one pool and or location and give access to these drivers to all your fleet managers NDAP Confidential All Rights Reserved 2006 Page 25 of 53 National Driver Accountability Program Users Manual Drivers Detail Screen Clic Fleet Safety Program LIVE HELP Home Incidents Vehicles Reports Log off Select a Page Per Page lt Previous 1 Next gt 20 fs Ene po ee foe Trucks San Serarano 2006 07 26 3346 eosa reo 7 vended aaa Cd pecan 2 Tim Miller 5LTM002 5LTM002 200 01
49. vehicle to another Pool or Location scccsssscsssscssssccesssccssscccssscccsssccessscsessscccssscccsssccessscsesssesessseseees 47 How to inactivate a vehicle that is no longer USEC csssccssssscssseccssscccsssccesssccessscsesssccesssccssssccssssccssscscsssccesssesesssesesnses 48 How to change my callback number or Email address for incident alerts cssscssssssssscsssccessccsssccsssccsssccssscessscessseeees 49 What to do Ifyou Geta prank phone Call sistas tee eine act ea aut a ao arareo aeaea crn ia Erain 49 TROUBLE SHOOTING oooooccccccccccocccccs SO don t see the driver listed that wish to report seessoessoessooessoessooessoessooessoessooesooessoeesooesooeesooesooeesooesooessooeeooessoesssoessoesssoe 50 Why does the NDAP voice message only record part of the message on my voice mail o oooooooocooociossos 50 Many of my vehicles and drivers no longer Show Up Why oooooooooconnoconnnconnnconocconocconoccononcononcononcononconoccononconocconoccns 50 FIELD DEFINITIONS AND TERMINOLOGY 51 Acton COMMEN iii di id ias paid 51 Acton DESCMD NON lessees ud cudud Seeuesusseodiue euaciuses 51 MO AAA O II KE enee Aan a OaE ae ESTEN E aN N O a 51 B UNO Nesenie er pas E AN Ai 51 CallenD as cit tte sees heeds vase aeea a aaa a Sa eaa EIE S E E EAEE Te ES EEA 51 35 10 ses seis a RO 51 DEM ind 51 NDAP Confidential All Rights Reserved 2006 Page 3 of 53 National Dr

User Documentation

Contents

Download Pdf Manuals

Related Search

Related Contents