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1. Recent Calls Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries The Recent Calls list displays calls in one of the following ways Missed Calls only Placed Calls only Received Calls only All Calls missed placed and received You can choose the type of list to display and sort and order calls in various ways By default the list displays all calls as shown next Alexei Bure Lauren Gates Lauren Gates Alexe Bure Icons display next to a call depending which type of call it is Placed calls display Ll Received calls display J Missed calls display El To view Recent Calls From Home view tap New Call and tap Recent You may also be able to access Hecent Calls by tapping Directories from Home view and tapping Recent Calls Timesaver Quickly Accessing Recent Calls To quickly access your Recent Calls tap W in Lines Calls or Active Call view www globalinx com globalinx TALK TO ME To manage a call record 1 From your Recent Calls list tap E next to a call record 2 From the call details screen shown next you can Tap Dial to call the person Tap Save to add the person to your Contact Directory Tap Li to delete the call from the list Tap do edit the phone number before you dial the person Alexei Bure 2083 Placed Call 4 38 PM Today id mins 8 secs Dial To customize the list Fr
2. Note Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone doesn t automatically place the call tap IS If a call is placed before you enter all the digits place the call as follows enter the phone number and tap IS Placing Calls from Favorites Lists and Directories In addition to the Dialer you can place calls from the Recent Calls list Favorites list or your Directory Or you can quickly call a favorite from Home or Lines view To call from the Recent Calls list 1 Access your Recent Calls list by doing one of the following From Home view tap New Call From the Dialer tap Recent If you only have held calls you can also tap New Call from Lines and Calls view or From Lines Calls or Active Call view tap W 2 From the Recent Calls list tap the person you want to call Note Accessing Recent Calls if Your Phone Has a Corporate Directory If a Corporate Directory is available on your phone you can also access Hecent Calls by tapping Directories in Home view and tapping Recent Calls www globalinx com globalinx TALK TO ME To call from your Favorites list 1 From Home view tap New Call 2 From the Dialer tap Favorites 3 From your Favorites list tap the favorite you want to call Timesaver Automatically Dialing Favorites From Home view Tap the phone line and tap the fa
3. English Hereby Polycom UK Ltd Declares that this VVX 500 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Spanish Por medio de la presente Polycom UK Ltd declara que el VVX 500 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE EAAnvikr Greek ME THN MAPOYZA Polycom UK Ltd AHAQNEI OTI VVX 500 gt YMMOPOONETAI MPOZ TIZ OYZIQAEIZ ANAITHSEIS KAI TIZ AOINES ZXETIKEZ AIATAZEIZ THX OAHFIAZ 1999 5 EK Francais French Par la presente Polycom UK Ltd d clare que l appareil VVX 500 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italiano Italian Con la presente Polycom UK Ltd dichiara che questo VVX 500 conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE slenska Icelandic H r me lysir Polycom UK Ltd yfir pv a VVX 500 er samraemi vi grunnkr fur og a rar kr fur sem ger ar eru i tilskipun 1999 5 EC 73 www globalinx com globalinx TALK TO ME Latviski Latvian Ar o Polycom UK Ltd deklare ka VVX 500 atbilst Direktivas 1999 5 EK b tiskaj m pras b m un citiem ar to saist tajiem noteikumiem Lietuvi Lithuanian iuo Polycom UK Ltd deklaruoja kad is VVX 500 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Ne
4. glows green If a USB headset is connected glows blue If both an analog and USB headset are connected the USB headset will be used If two USB headsets are connected the headset you connected first will be used If you use a headset you can set up your phone so that all calls use your headset If you use a headset that supports electronic hookswitch EHS you can press the hookswitch button to place answer and end calls In addition you may be able to mute calls and control volume from your headset Web Info More Information About Headsets For information on how to connect a headset to your phone see the Quick Start Guide for your phone available from the VVX 500 Business Media Phone Support Web page For information on your headset s features as well as how to sync your headset with your phone see your headset documentation For a list of supported headsets see Headset Compatibility List Technical Bulletin 37477 For information on supported USB headsets see Supported USB Headsets for Polycom VVX 500 Business Media Phones Engineering Advisory 62760 For detailed information about how to use electronic hookswitch see Using an Electronic Hookswitch Technical Bulletin 35150 All these documents are available from the Feature Descriptions and Technical Notifications Web page Troubleshooting Why Doesn t My Headset Work with My Phone Certain USB headsets such as those that come with a docking station ha
5. to display other phone views Color touchscreen display The screen is touch sensitive Tap to select and highlight screen items To scroll touch the screen and swipe your finger up down right or left Headset key Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB headset is activated Speakerphone key Enables you to place and receive calls using the speakerphone The key glows green when activated Mute key Mutes local audio during calls and conferences The key glows red when activated Volume keys Adjust the volume of the handset headset speaker and phone s ringer Microphone Transmits sound to other phones ED Web Info Additional Phone Hardware For information on other phone hardware including how to connect your phone to the network see the Quick Start Guide for your phone available from the VVX 500 Business Media Phone Support Web page Phone Views Your phone has four main views Home Calls Active Call and Lines view the default To change views For Home view press amp From Home view press to display either Lines Calls or Active Call view To switch between Lines view and either Calls or Active Call view swipe the screen to the right or left www globalinx com globalinx TALK TO ME Troubleshooting Why Can t Access a Certain View The views you can access depend on the
6. 46 Sending PTT Broadcasts 47 Receiving PTT Broadcasts 48 Receiving PTT Broadcasts When You re Not in an Active Call 48 Receiving PTT Broadcasts During Active Calls 48 Replying to PTT Broadcasts 48 Ending PTT Broadcasts 49 Adjusting the Volume of PTT Broadcasts 49 Changing Where Broadcasts are Played 49 Updating the Default Channel 49 Updating Channel Subscriptions 50 Allowing PTT Broadcasts to Play During Active Calls 50 Logging into Phones 51 Logging In and Out of a Phone 52 Placing Calls from Phones that are in the Logged Out State 52 Changing Your Password 53 Locking the Phone 53 About Your User Password 54 www globalinx com globalinx TALK TO ME Locking and Unlocking Your Phone 54 Calling and Answering from a Locked Phone 59 Accessing Features with Your Login Credentials 55 Chapter 4 Customizing Your Phone 57 Changing the Language on Your Phone 57 Changing the Time and Date Display 57 Changing the Backlight 58 Changing the Background Picture 59 Using One of Your Own Pictures as the Background Picture 60 Displaying Screen Savers 61 Setting Up Screen Savers 61 Interrupting and Disabling Screen Savers 62 Using the Phone as a Picture Frame 63 Using Power Saving Mode 64 Changing Your Office Hours 65 Changing Timeouts 65 Chapter 5 Administrative Tasks 67 Investigating Phone Warnings 67 Restarting the Phone 68 Updating Phone Configuration 68 Testing Phone Hardware 69 Safety Notices 70 Service Agreements 70 Governing L
7. Or Tap End PTT After you tap End PTT you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period www globalinx com globalinx TALK TO ME Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to be subscribed to that channel To subscribe to a channel see Updating Channel Subscriptions How you receive a PTT broadcast depends on the broadcast priority whether you re in an active call or if you re allowed to receive broadcasts during active calls You ll receive broadcasts on the channels you re subscribed to as well as Channel 24 the Priority channel and Channel 25 the Emergency channel If you ve enabled Do Not Disturb on your phone you ll only receive Emergency broadcasts Non emergency broadcasts won t display or play on your phone When a broadcast ends your phone emits an end of transmission beep and enters a 10 second waiting period During this period you can respond to the broadcast see Replying to PTT Broadcasts Receiving PTT Broadcasts When You re Not in an Active Call If you receive a broadcast and you re not in an active call the broadcast immediately plays regardless of the broadcast priority Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and if you re allowed to receive a broadcast when you re in an ac
8. Tap Yes or No Working with a Corporate Directory You may have access to portions of a Corporate Directory The Corporate Directory is non editable your administrator determines which contacts you can see From the Corporate Directory you can do the following Search for contacts Dial contacts Add contacts to your local Contact Directory To view the Corporate Directory 1 From Home view tap Directories 2 From the Directories screen tap Corporate Directory By default a blank search screen displays To view entries search for a person User Tip Saving Corporate Directory Search Results You can save your last search results so that the next time you view Corporate Directory the results of your last search will display To save Corporate Directory search results tap Settings from Home view and tap Basic Preferences Corporate Directory View Persistency From the View Persistency screen tap Enabled The next time you view Corporate Directory your last search results will display To search the Corporate Directory From the Corporate Directory perform a quick search or an advanced search To perform a quick search enter the first few characters of the contact s first or last name depending on how the directory is organized and tap Submit Or To perform an advanced search tap AdvFind From the Advanced Find screen enter your search criteria and tap Submit The screen displays a list
9. Web Configuration Utility Note Accessing Features and Options Before you read this guide keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment As a result some features may not be enabled or may operate differently on your phone The examples and figures in this guide may not directly reflect the layout of your specific phone screen TALK TO ME Phone Keys and Hardware Message Waiting Indicator 4 Home key Color touchscreen Speaker display lt 4 Headset key Dialpad lt Speakerphone key Mute key PT EM O60 C jJ ame a Volume keys Men Microphone Feature Description Speaker Provides ringer and hands free Speakerphone audio output Dialpad Enables you to enter numbers letters and special characters You can also use the dialpad keys to select menu items that have index numbers www globalinx com globalinx TALK TO ME Feature Description Security slot The connector on the left side of your phone that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop For more information on locking your phone to the desktop see Security Slots on Polycom Phones Technical Bulletin 64654 Message Waiting Indicator Flashes red to indicate new messages Home key Press from any screen to display Home view From Home view press
10. You must handle calls using the handset or a headset If your system administrator disables the speakerphone on your phone Handsfree mode disabled appears on the touchscreen after you press 9 User Tip Making the Headset the Default Call Path If you frequently use a headset you can make the headset the default call path To set this up see Enabling Headset Memory Mode Answering Calls All incoming calls display in an Incoming Call window as shown next di From Lauren Gates 2076 Answer Reject Forward New Call Ignore To answer the call pick up the handset press or tap Answer to use the speakerphone or press If you re already in handset speakerphone or headset mode tap Answer www globalinx com globalinx TALK TO ME If you don t answer the call within 10 seconds the Incoming Call window disappears and either Home or Calls view displays depending if your phone last displayed Home or Lines view as shown next Incoming call mE indicator Tap lo see the incoming call Incoming call Appliaiions Calendar wCall Ignore To answer the call pick up the handset press 9 or press Or from Calls view tap Answer to use the speakerphone If you want to use the handset or headset pick up the handset or press Q Note Incoming Call Alert Your system administrator can enable your touchscreen to flash bright orange when you have an incoming call The touchscreen will con
11. administrator has set up emergency numbers on the phone you can place calls to the standard emergency number such as 911 and up to five other authorized numbers You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Tap New Call 2 From the Place an Authorized Call screen tap the number you want to call and tap Dial www globalinx com globalinx TALK TO ME Changing Your Password You can change your password from any phone that you re currently logged in to Note User Password Security Best Practices By default user passwords are factory preset to the numerals 123 Your administrator can change this default password if needed Polycom recommends that you change your password when you first log in to a phone Your user credentials are managed only by your administrator meaning you can t change them yourself To change your user password 1 Login to any phone on your network 2 Tap Settings from Home view and tap Features gt User Login gt Change User Login Password 3 From the Change User Login Password screen enter your old password enter a new password and confirm it and then tap Enter Your password is changed The next time you log in to a phone you ll need to enter this password Locking the Phone Lock your phone to do the following Prevent unauthorized outgoing calls Allow only
12. apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada CE and VCCI Mark This VVX 500 phone is marked with the CE mark This mark indicates compliance with EC Directive 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK CE Mark R amp TTE Directive EU only Cesky Czech Polycom UK Ltd t mto prohla uje Ze tento VVX 500 je ve shod se z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Danish Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr VVX 500 overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Deutsch German Hiermit erkl rt Polycom UK Ltd dass sich das Ger t VVX 500 in Ubereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian K esolevaga kinnitab Polycom UK Ltd seadme VVX 500 vastavust direktiivi 1999 5 EU pohinouetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele
13. authorized people to answer calls Prevent people from viewing or modifying phone information such as your directory call lists or favorites When your phone is locked You can only make an outgoing call to a number from a list of authorized numbers You must enter a password to answer incoming calls All keys and screen items are disabled except those that allow you to unlock the phone make an authorized call or view the browser if enabled he messages The phone is locked and Authorized calls only scroll on the status bar in Lines view Messages that displayed before the phone was locked don t display You can unlock the phone by entering your user password If your phone restarts for any reason while it s locked it will be locked when the phone restarts unless your phone is configured to start up unlocked www globalinx com globalinx TALK TO ME About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time To change your user password Tap Settings from Home view and tap Advanced From the Password screen enter your user password and tap Enter From the Advanced screen tap Change User Password A c N From the Change User Password screen enter your password information and tap Enter Locking and Unlocking Your Phone You can choose h
14. held call is highlighted Tap a call to highlight it The soft keys apply to the highlighted call Ve User Tip Navigating Back to Calls View 2 f you navigate away from your call s tap m to see Active Call or Calls view again www globalinx com globalinx TALK TO ME Understanding Phone Icons and Status Indicators The following icons and indicators may display on the screen to indicate phone call or buddy contact status or to indicate that a feature is enabled You can tap certain icons to access information or features Icon 4 N Bo RU UU fa fa Description Registered line Unregistered line Phone warning Placing a call Active call using Polycom HD Voice Held call Incoming call in Home view Incoming call in Lines view and the Incoming Call window Active conference USB flash drive attached Recording in progress or paused Placed call in Recent Calls view Received call in Recent Calls view Missed call in Recent Calls view Do Not Disturb enabled Login credentials locked Icon E if 0 9H Description Press to view more or fewer icons in Home view Status indicators in Lines view A flashing red bar indicates held calls A green bar indicates an active call Tap to see more information Tap to edit Shared line Shared line with a held call Call forwarding Always enabled Tap to access Recent C
15. key or tap the screen the idle timeout period that applies User Input Idle Timeout or Office Hours Off Hours Idle Timeout will be the timeout with the highest value www globalinx com globalinx TALK TO ME To change timeouts 1 Tap Settings from Home view and tap Basic Power Saving Timeouts 2 Tap Office Hours Idle Timeout and enter the number of minutes the phone should wait during office hours before starting power saving mode Enter a number between 1 minute and 600 minutes The default is 10 minutes 3 Tap Off Hours Idle Timeout and enter the number of minutes the phone should wait during off hours before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 1 minute 4 Tap User Input Idle Timeout and enter the number of minutes the phone should wait after a key press or screen tap before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 10 minutes 5 Tap Save www globalinx com 22 Polycom VVX 500 Business Media Phone User Guide X TALK TO ME Lanter s Adwinistradive Tasks If your phone is unable to operate properly you may have to investigate or troubleshoot issues To solve issues your administrator may ask you to restart your phone update the phone s configuration or test phone hardware This chapter shows you how to perform all these tasks Investigating Phone Warnings If your phone
16. next If the phone line has an active call a green bar displays If the phone line has one or more held calls a flashing red bar displays a 81 1 AL OT Hold End Call Transfer Conmfrne Note Accessing the Idle Browser If your phone has calls you can t access the Idle Browser To access the Main Browser tap Applications from Home view For information about the Browser see Using the Browser www globalinx com globalinx TALK TO ME Active Call View If you have only one call in progress and it s active has audio you can access Active Call view shown next This view displays the name and number of the person you re talking with and the duration of the call From Active Call view you can manage the call hold end or transfer it or set up a conference call with the person you re talking with and another party I M Ta lones End Call Tranter Coantrre Calls View You can access Calls view if your phone has multiple calls in progress or you have one held call Scroll to see all your calls If your phone has multiple lines calls display under the associated line gr T Toijack Jones Active Call From Nikola Smith Incoming Call a Hold Lauren Gates af Held Call Hold End Call Transfer Confrme Call color indicates status Dark green Active call Dark blue Incoming and held calls Bright green Active call is highlighted Bright blue Incoming or
17. of contacts starting with the most successful matches To view information for the contact tap View To erase all your search criteria and enter new criteria before you submit your search tap Clear www globalinx com globalinx TALK TO ME To dial a Corporate Directory contact 1 From the Corporate Directory search for the contact you want to dial 2 From the search results tap the contact and tap Dial To add a contact to your local Contact Directory 1 From the Corporate Directory search for the contact you want to add to your Contact Directory 2 From the search results tap the contact s record and tap View 3 From the contact s information screen tap Save Only the first name last name and phone number are saved You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information Controlling What is Heard You can change what you hear by doing the following Updating the incoming call ringtone Updating a contact s ringtone Changing the speaker volume Changing the ringer volume Muting the microphone Changing where you hear sound effects Updating the Incoming Call Ringtone You can choose a distinctive ring tone for your phone to identify it when it rings Or you can choose distinctive ring tones for different lines To select an incoming call ringtone for your phone or a line 1 Tap Settings from Home view and tap Basi
18. phone volume Setting up Do Not Disturb Using headsets Managing shared lines About Your Phone s Call Handling Capabilities Your phone can handle multiple calls at a time However only one active call the call that has audio associated with it can be in progress at any given time In addition to the active call your phone may have multiple other calls that are either held or in an incoming or ringing state Your phone can handle a maximum of 24 calls at one time Your administrator can set up your phone to have up to 12 lines Lines can have unique extension numbers or they can have the same extension number as other lines You can place and answer calls in these ways Using the handset Using the speakerphone Using a headset During a call you can alternate between handset headset or speakerphone modes by picking up the handset or pressing or 9 For example if you re using the handset you can switch to headset mode by pressing or switch to speakerphone mode by pressing 9 www globalinx com globalinx TALK TO ME When you re in speakerphone mode glows green When you re in headset mode Q glows green if an analog headset is connected and blue if a USB headset is connected If both an analog and USB headset are connected the USB headset will be used Troubleshooting Why Doesn t the Speakerphone Work If your speakerphone doesn t work your system administrator may have disabled it
19. set up a screen saver to display the pictures stored on a USB flash drive The screen saver will automatically start each time your phone is idle a certain amount of time You can stop the screen saver at any time by tapping the touchscreen If your phone is idle again for a specified period of time the screen saver will start again User Tip Using Your Phone as a Digital Picture Frame If you wish you can use the Picture Frame feature to set a single picture to display or have all pictures display in slide show style This avoids the need for you to set up a screen saver that automatically starts each time your phone is idle a certain amount of time For more information see Using the Phone as a Picture Frame Setting Up Screen Savers To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phone The phone can only display the screen saver when the USB flash drive is attached to the phone Web Info Supported USB Flash Drives For a list of supported USB flash drives see Supported USB Devices for Polycom Phones Technical Bulletin 38084 To set up a screen saver of your pictures 1 Place one or more pictures on a USB flash drive either in the root directory or in a folder The pictures must have the following file type and size File type BMP JPEG or PNG Maximum size 9999 x 9999 pixels www g
20. should be idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims 58 www globalinx com globalinx TALK TO ME To change the backlight intensity 1 Tap Settings from Home view and tap Basic Backlight Intensity 2 From the Backlight Intensity screen tap Backlight On Intensity 3 From the Backlight On Intensity screen tap the intensity you want and tap Back The default is High 4 From the Backlight Intensity screen tap Backlight Idle Intensity 5 From the Backlight Idle Intensity screen tap the intensity you want and tap Back The default is Low 6 From the Backlight Intensity screen tap Maximum Intensity 7 From the Maximum Intensity screen tap Up or Down to increase or decrease the maximum intensity the screen can display To change the Backlight Timeout 1 Tap Settings from Home view and tap Basic Backlight Timeout 2 From the Backlight Timeout screen tap the number of seconds the phone will be idle before the backlight dims The default is 40 seconds Changing the Background Picture You can change the background picture that displays on your phone By default your screen displays a blue patterned background that is named Default Your system administrator sets up the background images for your phone If no background images are set up only the blue patterned background named Default is available If you want you can set
21. specify when you start and how long you work each day To change your office hours 1 Tap Settings from Home view and tap Basic Power Saving Office Hours Start Hour 2 From the Start Hour screen tap the day of the week you want to update enter your start time and tap Save Enter a start time using the 24 hour clock You can enter a start time from O to 23 The default start time is 8 3 From the Office Hours screen tap Duration 4 From the Duration screen tap the day of the week you want to update enter the number of hours you work and tap Save Enter a duration of O to 12 hours per day The default duration is 10 hours per day for Monday to Friday and O hours per day for Saturday and Sunday Changing Timeouts You can update the period of time the phone will be idle before the touchscreen turns off You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that applies after you press a key or tap the screen This is called the User Input Idle Timeout You can choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you re actively using the phone power saving mode won t initiate as often User Tip Determining Which Idle Timeout Applies If you press a
22. the User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the following From Lines view tap Log in Or Tap Settings from Home view and tap Features User Login Log in 2 From the User Login screen enter your user ID and password and tap Log in Default passwords are preset at the factory to the numerals 123 However your system administrator may have changed this for security reasons If your login credentials are accepted the phone updates to display your personal phone profile If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator To log out of a phone 1 From Lines view tap Log out Or tap Settings from Home view and tap Features gt User Login gt Log out The Logout screen displays with a confirmation message 2 Tap Yes Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State If a phone doesn t require a user login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phone requires a user login you may be able to place calls to authorized numbers when the phone is in the logged out state If your system
23. to the conference management feature This feature allows you to manage each participant in the conference call You can mute hold and remove individual participants For more information see Managing Conference Call Participants To set up a conference call 1 2 3 4 Call the first party From Active Call Lines or Calls view tap Confrnc The active call is held Using the Dialer call the second party When the second party answers tap Confrnc to join all parties in the conference as shown next Active ConlTerence User Tip How to Quickly Set Up a Conference If your phone has an active call and one held call either on the same or a different line tap Join from either Lines or Calls view to automatically create a conference call The conference call takes place on the line from which you handled the last active call www globalinx com globalinx TALK TO ME Holding and Resuming Conference Calls When you hold a conference call you place all other conference participants on hold To hold a specific conference call participant see Managing Conference Call Participants To hold a conference call From Active Call Lines or Calls view tap Hold If you re in Calls view be sure to highlight the conference first The other participants are held The following example shows the held conference in Calls view PE ah 245 PM a C ANM PEE Hold Conference 14 21 Resume New Call Split To resum
24. up a picture of your own as the background image For more information see Using One of Your Own Pictures as the Background Picture Web Info Adding a Web Page as the Background on Your Phone You may be able to add a Web page as the background on your phone For more information see Customizing the Display Background Technical Bulletin 62470 www globalinx com globalinx TALK TO ME To change the background picture 1 Tap Settings from Home view and tap Basic Preferences Background The Background screen displays Depending how your system is set up you may have to tap Settings from Home view and tap Basic Preferences Background Select Background The Select Background screen will display instead The following figure shows a sample background screen Your screen will have the default option as well as other options that your administrator may have added to your phone If you set an image on your USB flash drive as your background image the image will display in the list as Local File Background 2 Tap the background image you want Using One of Your Own Pictures as the Background Picture You can use a picture that is stored on your USB flash drive as the background picture on your phone When you set one of your pictures as the background picture the picture will display as Local File in the Backgrounds list Before you can set a picture on your USB flash drive as the background pictu
25. 0 Bath Road Slough Berkshire SL1 4DX UK Special Conditions for this User Guide PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indi cates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is com patible with all of Telecom s network services Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required Software Version in this Polycom VVX 500 VoIP Desktop Telephone When Used on the Telecom Network This telephone must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed Recommended Operating Ambient Temperatures Operating temperature 32 to 104 F 0 to 40 C Relative humidity 5 to 95 nonco
26. AW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY INCONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 78 www globalinx com globalinx TALK TO ME 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SU
27. CH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located i
28. Calls Automatically Your phone can automatically direct incoming calls to your speakerphone after a certain number of rings Your system administrator sets how many times your phone rings before the call is auto answered You can choose to mute the phone s microphone when your phone automatically answers calls so the caller won t immediately hear you To unmute the call press If you enable Auto Answer and a call arrives while you re already in a call the incoming call will be automatically answered if you end or hold the current call To enable your phone to automatically answer calls 1 Tap Settings from Home view and tap Basic gt Preferences gt Auto Answer 2 From the Auto Answer screen do the following To enable your phone to automatically answer SIP calls tap Auto Answer SIP Calls and tap Yes The default setting is No To mute the microphone for all auto answered calls so the incoming caller can t hear you tap Microphone Mute and tap Yes The default setting is Yes 3 Tap Save www globalinx com globalinx TALK TO ME Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view Swipe the screen to switch between the two views Lines view shows you each line on your phone and how many calls each line has as shown next In the following example line 2091 has two calls one active one held and line 2095 has one held call A green bar indicates a line with an active c
29. Enabling Do Not Disturb on shared lines disables ringing only You ll still see a visual notification of the call and have the option to answer the call www globalinx com 22 Polycom VVX 500 Business Media Phone User Guide X TALK TO ME Larter 3S Usg Advanced Feanures Broadcasting Messages Using Push to Talk and Group Paging YThe Group Paging feature enables you to make pages one way audio announcements to users subscribed to a page group The Push to Talk PTT feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel much like a walkie talkie Your system administrator can set up both features on your phone Your system administrator can define up to 25 paging groups for Group Paging mode or Channels for PTT mode Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel such as All HR Dept Shipping Staff or Executives Each group or channel will have one of the following priorities Normal By default broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group channel at the same time the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state By default all phones are configured to receive broadcasts sent to Group Channel 1 Priority By default br
30. Polycom globalinx TALK TO ME POLYCOM VVX 500 Business Media Qhone User Guide UC Software 4 0 1 December 2011 1725 44535 001 Rev A www globalinx com 22 Polycom VVX 500 Business Media Phone User Guide X TALK TO ME Trademark Information POLYCOM the Polycom Triangles logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives yo
31. REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS www globalinx com globalinx TALK TO ME Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with
32. This action describes how to view lists that appear on more than one screen To scroll through items or lists touch the screen and then drag your finger up down left or right To stop scrolling stop the dragging motion Swipe This action moves a list of items up down left or right When you want to scroll quickly swipe your finger across the screen either up down left or right To stop your screen from scrolling press your finger anywhere on the screen Touching the screen while it scrolls won t select anything Swiping your finger to the left or right also displays other phone views Key This term refers to any button on the phone console Phone keys include the dialpad Keys and ELIS Option An option is one of a series of items you can select for a phone setting such as Enabled and Disabled Held call This term describes any call including a conference call that is on hold Held calls don t have audio associated with them Active call This term refers to a call including a conference call you re currently in An active call has audio associated with it Setting The name of a field for which you can define information or choose an option Field This term describes the area of the screen next to a setting in which you can enter information or select an option www globalinx com globalinx TALK TO ME Icon A picture on the screen There are two types of icon
33. YCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned 70 www globalinx com globalinx TALK TO ME Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe s
34. aatimusten ja sit koskevien direktiivin muiden ehtojen mukainen Svenska Swedish H rmed intygar Polycom UK Ltd att denna VVX 500 st r 6verensstam melse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG INRE 7IABRARMHRECT CORE KERR CEA FOCeEeCRMeLTVETM CORET IY APTLEV a Si RELTA NIA PRERE SETTI Erat WIR RAAB ICTS TELL WRU ELT FAL VCCI B WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply PSC18U 480 or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 38A 74 www globalinx com globalinx TALK TO ME Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity J1 CI1 1 5520 valid till 15 11 2014 New Zealand Telepermit Polycom VVX 500 VoIP Desktop Telephone PTC 220 11 098 CE and VCCI Mark This VVX 500 phone is marked with the CE mark This mark indicates compliance with EC Directive 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 27
35. able or disable the time and date display 1 Tap Settings from Home view and tap Basic Preferences Time amp Date 2 From the Time amp Date screen tap Enable or Disable to turn on or off the time and date display Changing the Backlight Your phone s backlight has two components Backlight Intensity The brightness of the screen during phone activity and inactivity Backlight intensity has three settings Backlight On The brightness of the screen when there is phone activity Backlight Idle The brightness of the screen when there is no phone activity Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity The backlight timeout period begins after your last key press or the last phone event such as an incoming call You can change the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or low intensity or turn off the backlight entirely When you change the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone
36. ain Choosing Where You Hear Sound Effects You can choose whether you hear sound effects all phone sounds except call audio from the handset headset or speaker For example you can configure your phone to ring on your headset instead of the speaker By default you hear all sound effects from the speaker www globalinx com globalinx TALK TO ME To choose where you hear sound effects Tap Settings from Home view and tap Basic Preferences Audible Ringer 2 From the Audible Ringer screen select where you want to hear sound effects To hear sound effects only from the phone s loudspeaker tap Speaker To hear sound effects only from the handset tap Handset o hear sound effects only from the headset tap Headset To hear sound effects only from the device you re currently using to hear call audio tap Active The default destination is Speaker Managing Favorites Favorites are the contacts in your Contact Directory that you call most often To make a contact a favorite you need to assign a contact a favorite index number Contacts that have a favorite index number display Elf Favorites display in your Favorites list and Lines view They also display when you tap the phone line in Home view Your phone can display up to 11 favorites in Lines and Home view The following figure shows a sample Favorites list 091 o 1 Manager Lauren Gates 3 Nikola Smith 5 Pierre Gagne b Louis Str
37. all A flashing red bar indicates a line with one or more held calls Press and hold a phone line in Lines view to display all the calls for only that line L Nikola Smith Held End Call Transfer Confrne If you tap a phone line that doesn t have an active call the most recent call on that line will become active The current call will be held Swipe the screen to display Calls view Calls view displays all the calls for each phone line as shown next All the calls for a phone line display under the associated phone line Scroll up or down to see all your lines and calls SC T i NE Igi t From Alerei Bure Hold jack jones Ges LING ZFS Hold Lauren Gates Hald End Call Tr nsier Confirme To manage a call tap a call to highlight it Then tap one of the soft keys to hold resume end or transfer the highlighted call or set up a conference with the highlighted call jt User Tip Navigating Back to Calls View hd If you navigate away from your call s tap m to see Calls view again www globalinx com globalinx TALK TO ME Placing Calls You can call using the handset speakerphone or headset You can dial the number first and then choose the method or choose the method first and then dial the number You can place a call in the following ways Manually from the Dialer Automatically by tapping a favorite in Home or Lines view Automatically by tapping a favorite in your Favorit
38. alls Tap to access your Message Center Presence status Available Presence status Busy Presence status Away Presence status Do Not Disturb Presence status Offline Presence status No information Backspace www globalinx com globalinx TALK TO ME Navigating Your Phone Interface The following table shows you how to navigate your phone s screens as well as select and highlight options If you want to Do this Return to Home view from any Press 3 screen E Return to the previous screen Tap Back in the upper left corner of the screen as shown next Settings Switch phone views Press to display a different view Swipe to switch between two views Note If you re in Home view and press the Idle Browser may display Swipe the screen to display Lines view Highlight calls in Calls view Tap a call to highlight it The soft keys apply to the highlighted call Select a menu item or option Tap the menu item or option Close an option box without Tap xl selecting anything Select an icon soft key Tap the icon soft key menu item or option menu item or option If an item in a list has a number next to it you can press the corresponding number on the dialpad to select the item Select a soft key that s not in view If a More soft key displays in the far right of the soft key area as shown next there are additional soft keys available but you can t see
39. alls see Placing Calls from Phones that are in the Logged Out State If the User Login feature is set up on your company s phones you ll need to know how to Log in to a phone to access your personal phone settings Log out of a phone after you finish using it Place a call to an authorized number from a phone that is in the logged out state and requires a user login Change your user password Logging In and Out of a Phone Depending if the User Login feature is enabled and required you may or may not have to log in to the phone to use it However if you want to see your personal phone settings from the phone you ll have to log in If you don t log in you ll see the phone s default phone profile While logged in you ll have full access to your personal phone settings and your directory After you log out of the phone you ll no longer be able to view this information on the phone After you use a phone be certain to log out of the phone to prevent access to your personal settings Note Accessing the Calendar When the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled and then want to access features that require your login credentials you ll need to re enter your login credentials so that the features will work For more information see Accessing Features with Your Login Credentials www globalinx com globalinx TALK TO ME To log in to a phone 1 If
40. ard the call to another party Ignoring Incoming Calls Ignore or silence a call to do the following Remove the Incoming Call window and display either Home or Calls view Even thought the call is ignored Home Lines and Calls view will still display the incoming call notification Stop your phone from ringing When you ignore or silence a call you can still answer the call To ignore or silence a call From the Incoming Call window tap Ignore for private lines or Silence for shared lines The Incoming Call window disappears your phone stops ringing and either Home or Calls view displays www globalinx com globalinx TALK TO ME Rejecting Incoming Calls Heject a call to stop your phone from ringing and end the call so you can t answer it Calls you reject display in your Recent Calls list Rejecting calls is not available for shared lines To reject an incoming call From the Incoming Call window tap Reject You can also reject an incoming call from Lines and Calls view The call ends Forwarding Incoming Calls to Another Party While your phone rings you can forward the call to another number To forward an incoming call to another party 1 While your phone rings tap Forward 2 From the Call Forwarding screen enter the forwarding number and tap Forward User Tip Other Ways to Forward Calls You can also set up your phone to forward all incoming calls to a third party see Forwarding All Calls
41. as your phone Before you begin you ll need to know the IP address of your phone and the user password to log in to the utility www globalinx com globalinx TALK TO ME Web Info Using the Utility For detailed information on accessing navigating and using the utility see the Polycom Web Configuration Utility User Guide available from the VVX 500 Business Media Phone Support Web page To access the Web Configuration Utility for your phone 1 Launch a Web browser from a computer on the same network as your phone 2 Inthe Address Bar of your Web Browser enter the IP address of your phone For example if your phone s IP address is 123 22 3 4 enter this information in the address bar 3 Press the Enter key 4 From the Web Configuration Utility login screen select User and enter the user password The default user password is 123 5 Click Submit The Web Configuration Utility Home screen is displayed www globalinx com 22 Polycom VVX 500 Business Media Phone User Guide X TALK TO ME Lanter hi Usg Basic Cea eres This chapter introduces you to your phone s basic features You ll learn about Calling answering holding and ending calls gnoring rejecting forwarding diverting and transferring calls Setting up conference calls Enabling Do Not Disturb Listening to voicemail Handling Directories Recent Calls and Favorites Customizing ringtones Controlling
42. at incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original S
43. aw 70 Limitations of Liability 70 Polycom Limited Warranty and Limitation Liability 70 Exclusions 71 Warranty Exclusive 71 Safety and Compliance 72 Part 15 FCC Rules 72 Class B Digital Device or Peripheral 72 Modifications 72 Installation Instructions 72 Plugs Acts as Disconnect Device 73 Industry Canada IC 73 CE and VCCI Mark 73 CE Mark R amp TTE Directive EU only 73 WARNING Electrical Safety 74 Russian Compliance 75 New Zealand Telepermit 75 Recommended Operating Ambient Temperatures 75 End User License Agreement for Polycom Software 76 V www globalinx com Polycom VVX 500 Business Media Phone User Guide globalinx Lictroduction Who Should Read this Guide This guide contains overview information for people who are just starting to learn about the Polycom VVX 500 Business Media Phone or who have experience but need a quick refresher It is intended for beginning users as well as intermediate and advanced users who want to learn about the phone s features TALK TO ME How to Use this Guide This guide is organized into five chapters The beginning chapters introduce the phone and explain how to use the phone s basic features Later chapters describe advanced features and how to customize your phone to suit your needs The guide also includes safety and legal information Chapter 1 Getting Started This chapter contains general information about your phone that you ll find helpful before you Start usi
44. ay use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 77 www globalinx com globalinx TALK TO ME 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software P
45. c Ring Type 2 If multiple lines are configured on your phone tap the line you want to apply a new ringtone to 3 From the Ring Type screen tap the ringtone you want To hear the ringtone before you change it tap Play The default ringtone is Low Trill www globalinx com globalinx TALK TO ME Updating a Contact s Ringtone You can set distinctive ring tones for contacts in your Contact Directory so you can identify callers when your phone rings To select a ringtone for a contact 1 From your directory tap the contact to assign a distinctive ring tone to 2 From the contact s information screen tap Ell 3 From the Edit Contact screen tap Ring Type tap the ringtone you want and then tap gl 4 From the Edit Contact screen tap Save Changing the Speaker Volume To change the volume of what you hear during a call press one of the Volume keys to lower or raise the speaker volume Changing the Ringer Volume To change the volume of the incoming call ringtone press one of the Volume keys CTI while your phone is idle or ringing Muting the Microphone Mute the microphone so other parties can t hear you Microphone Mute applies to all modes handset headset and speakerphone You can still hear all other parties while Mute is enabled To mute the microphone During a call including a conference call press 8 The Mute key glows red The other parties can t hear you To disable Mute press 8 ag
46. creen or stain the phone In addition do not use caustic chemicals to clean the touchscreen Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it Web Info How to Register Your Phone For detailed information on how to register your phone after you install it see Registering Standalone Polycom Phones Quick Tip 44011 Configuring Your Phone Using the Web Configuration Utility This user guide explains how to update phone settings from your phone using the phone s menu commands If you wish you can also update these settings remotely with the Polycom Web Configuration Utility The phone s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser The utility provides a browser friendly view of your phone s current settings Using the utility you can perform many of the same updates from your computer that you can perform using your phone s menu system You can access the utility using any compatible Web browser installed on a computer that resides on the same network
47. derlands Dutch Hierbij verklaart Polycom UK Ltd dat het toestel VVX 500 in overeenstem ming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk Polycom UK Ltd jiddikjara li dan il mudel tal prodott jikkonforma mal ti ijiet essenzjali u ma provvedimenti o rajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alul rott Polycom UK Ltd nyilatkozom hogy a VVX 500 megfelel a vonat koz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak Norsk Norwegian Polycom UK Ltd erkl rer herved at utstyret VVX 500 er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Polski Polish Niniejszym Polycom UK Ltd o wiadcza e VVX 500 jest zgodne z zasadnic zymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Portugu s Portuguese Polycom UK Ltd declara que este VVX 500 est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Slovensko Slovenian Polycom UK Ltd izjavlja da je ta VVX 500 v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Slovensky Slovak Polycom UK Ltd t mto vyhlasuje Ze VVX 500 sp a z kladn po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES Suomi Finnish Polycom UK Ltd vakuuttaa t ten ett VVX 500 tyyppinen laite on direktiivin 1999 5 EY oleellisten v
48. e a held conference call From Lines or Calls view tap Resume Ending Conference Calls To end a conference and your connection to the other participants tap End Call By default when you tap End Call the other participants remain connected However your system administrator may have set up your phone so that all connections end To end a conference call From Active Call Lines or Calls view tap End Call The conference call ends By default the other parties remain connected Splitting Conference Calls into Two Held Calls When you split a conference you end the conference and hold all parties You can split an active or held conference call To split a conference call From Active Call Lines or Calls view tap Split The conference call ends By default the other parties remain connected www globalinx com globalinx TALK TO ME Managing Conference Call Participants If you re able to manage conference call participants you can Mute a participant Hold a participant Remove a participant from the conference Obtain information about a participant To manage a conference call participant 1 Setup an active conference call 2 From Active Call Lines or Calls view tap Manage If you re in Calls view be sure to tap the conference call to highlight it The following example shows the screen that displays when you manage a conference a ah F 5 5 P KA Alexei Bure jac
49. efore displaying the screen saver You can enter a minimum of 1 minute and a maximum of 9999 minutes The default is 15 minutes Tap Save After the number of minutes you specified in the Wait Time field your phone will display the screen saver You can stop the screen saver at any time by touching the screen but the screen saver will re start if your phone is idle again Interrupting and Disabling Screen Savers You can stop a screen saver at any time by touching the screen After your phone is idle for the specified period of time the screen saver will start again www globalinx com globalinx TALK TO ME You can disable a screen saver prevent it from starting even if your phone has been idle for the specified period of time by doing the following Removing the USB flash drive The screen saver will not display until you attach the USB flash drive again and your phone has been idle for the period of time you specified Disabling the Screen Saver setting When you disable the setting the screen saver won t display even though the USB flash drive is still attached To disable the Screen Saver setting 1 Tap Settings from Home view and tap Basic Preferences Screen Saver 2 From the Screen Saver screen tap Screen Saver and tap Disabled 3 Tap Save Using the Phone as a Picture Frame You can view the pictures that are stored on your USB flash drive at any time without setting up a screen saver
50. ents Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written con sent from Polycom Inc Do not remove or allow anybody else to remove any product identi fication copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POL
51. er you can automatically transfer a call without talking to the other party The call is automatically transferred after you dial the number of the party you re transferring the call to To transfer a call 1 From Active Call Lines or Calls view tap Transfer The active call is held 2 From the Dialer place a call to the party you want to transfer the call to 3 When you hear the ring back sound tap Transfer to complete the transfer Or if you want to talk with the person before the transfer completes you can connect with the person and then tap Transfer To cancel the transfer before the call connects tap Cancel www globalinx com globalinx TALK TO ME To perform a blind transfer 1 From Active Call Lines or Calls view tap Transfer The active call is held 2 From the Dialer tap Blind and place a call to the party you want to transfer the call to If you don t see Blind tap More at the top of the screen and tap Blind The call automatically transfers to the party you specified Timesaver Completing a Transfer If you re using a handset complete the transfer by replacing the handset Setting Up and Managing Conference Calls You can create a conference with two other parties using the phone s local conference feature Your phone system may allow you to set up a conference with more than two other people ask your system administrator for the maximum number During a conference you may have access
52. erver 2010 When your phone has incorrect login credentials the following happens An icon EEN scrolls in the status bar he message Login Credentials have failed Please update them if information is incorrect displays for 10 seconds Your phone will have a Warning message For information about phone Warnings see Investigating Phone Warnings www globalinx com globalinx TALK TO ME To access the features again re submit or enter your login credentials Note Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled and then want to access features that require your login credentials you ll need to re enter your login credentials so that the features will work To re submit or enter your login credentials 1 Tap Settings from Home view and tap Basic Login Credentials 2 From the Login Credentials screen tap Submit Your credentials are re submitted and you have access to the feature s again Troubleshooting What Happens if Can t Access Features If you still don t have access to the feature s try entering your credentials and tapping Submit If you still don t have access or you lock your account see your system administrator www globalinx com 22 Polycom VVX 500 Business Media Phone User Guide X TALK TO ME Lhaprer 4 Lusto MYZAIKQ Yi ur QV oie You can customize your phone in many ways Thi
53. es list tapping a call in the Recent Calls list or selecting a contact in your directory Note Calling from a Locked Phone If your phone is locked see Calling and Answering from a Locked Phone for information on placing calls when your phone is locked Calling from the Dialer The Dialer displays a list of previously placed calls Tap one of the entries to automatically enter it Or start entering a number As you enter numbers the Dialer displays a list of similar numbers as shown next Tap a match to automatically enter it To display the Dialer do one of the following From Home view tap New Call From Lines or Calls view tap New Call This method only works if you don t have an active call f your phone is idle start entering a phone number Pick up the handset or press or In Lines view tap a phone line that doesn t have any calls www globalinx com globalinx TALK TO ME User Tip Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer tap URL To enter a number tap Number When you access the Dialer an active call is held To call from the Dialer Pick up the handset press or press Q From the Dialer enter the number and tap i Or From the Dialer enter the number Then pick up the handset press or tap IM or press Or f you re already in handset speakerphone or headset mode open the Dialer enter the number and tap IKE
54. hipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR
55. iguration gt PTT Push to Talk 2 From the PTT Channel Configuration screen tap Default Channel and tap the number of the channel you want to use www globalinx com globalinx TALK TO ME Updating Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT channels 1 Tap Settings from Home view and tap Basic Preferences Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen tap Channel Subscriptions From the Channel Subscriptions screen tap the channel you want to subscribe to and tap Yes By default you re subscribed to Channels 1 24 and 25 Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to come in as active calls if enabled or held calls if disabled If enabled a PTT broadcast will interrupt telephone calls and you ll hear the audio of both the telephone call and the PTT broadcast The party on the other end of the telephone call can t hear the PTT broadcast unless that party has also enabled Accept While Busy lf disabled PTT broadcasts are held during an active call To hear the broadcast you have to resume the broadcast To allow or disallow PTT broadcasts to play during an active call 1 Tap Settings from Ho
56. in a field Call Forward No Angerer To use the onscreen keyboard 1 In the phone s status bar tap Ei 2 Press your finger on the character you want The character will display in a magnified view on the screen as shown next To enter the character lift your finger If you don t want to enter the character drag and lift your finger Use the tips in the following table to enter information using the onscreen keyboard If you want to Do this Enter text Tap and tap the characters you want Enter uppercase characters Tap i Enter lowercase characters Tap E www globalinx com If you want to Enter numbers Enter special characters Exit the onscreen keyboard enter the information and update the next field Exit the onscreen keyboard enter the Delete a character Delete a series of characters Replace characters globalinx TALK TO ME Do this Tap lel and tap the numbers you want Tap kel and tap the characters you want Tap i Tap Save Tap the character to highlight it in yellow and tap Drag your finger across the characters to highlight them in yellow and tap 3 Highlight the character s you want to delete Then enter the character s you want Using the Dialpad Keys on the Phone Console Instead of using the onscreen keyboard you can use the dialpad keys on your phone console to update field information If a field requires data input tap Encoding o
57. is unable to perform certain tasks a warning icon AT will display in the status bar as shown next The warning icon lets you know that your phone has one or more issues that you should know about You can view details about the issues from the Warnings screen To view a detailed list of phone issues Tap Settings from Home view and tap Status gt Diagnostics gt Warnings The Warnings screen displays as shown next listing any phone issues 1 x Login credentials nave failed After you view the phone warnings you can tap Clear Icon to remove the warning icon from the status bar The warning will still display in the Warnings list until the phone issue is fixed Each time your phone has a warning that you haven t viewed the Warning icon displays www globalinx com globalinx TALK TO ME Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting vA Caution Before You Restart Your Phone 4 Before you restart your phone contact your system administrator If your phone is malfunctioning you may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it If you need to update your phone s configuration don t restart your phone To update the phone s configuration see Updating Phone Configuration To restart the phone 1 Tap Se
58. k Jones 3 Tap the participant you want to manage 4 Do one of the following Tap Far Mute to mute the selected participant The muted participant can hear everyone but no one can hear the muted participant Tap Hold to hold the selected participant The held party can t hear anyone and no one can hear the held party Tap Remove to remove the selected participant from the conference end the conference call and create an active call between you and the other participant Tap Information to view additional information about the selected participant Tap Back to exit the conference management function Changing the Way Calls are Answered Change the way calls are answered by doing the following Forwarding all calls to another party Rejecting calls from a contact Diverting calls from a contact to another party Temporarily refusing all calls Do Not Disturb www globalinx com globalinx TALK TO ME Forwarding All Calls to Another Party You can set up your phone to forward all calls to another number Your phone will forward calls even if you enable the Do Not Disturb feature User Tip Call Forwarding on a Call by Call Basis You can choose to forward a call as your phone rings For more information on forwarding calls on a call by call basis see Forwarding Incoming Calls to Another Party Note Call Forwarding and Shared Lines Call forwarding is not available on shared lines To fo
59. l messages by the following Amessage counter in Home view as shown next The counter indicates the number of new messages you have HET PM on A LI Call Merges Directories Settings SSS meee os tv P Applications Calendar A Messages icon on the status bar If you have more than one new message the icon has a counter indicating the number of new messages you have A Messages icon also scrolls under the time display and displays next to the phone line Lines view only as shown next wa 2091 Ben North PV k od efi ciim Lauren Pierre ee ee P Z Wong LOUIS Strong Nikola Smith New Call Talk Paging Forward More A flashing Message Waiting Indicator An audible alert if your phone is on hook tw Note Temporarily Removing Message Indicators To temporarily remove the above message indicators tap xe and tap Message Center or tap Messages from Home view and tap Message Center and tap Clear After a period of time about two hours the message indicators will display again To listen to voicemail messages 1 Onthe status bar tap A and tap Message Center Or from Home view tap Messages and tap Message Center If multiple lines are configured on your phone the Line Select screen displays Tap the line that has the message From the Messages screen tap Connect and follow the prompts www globalinx com globalinx TALK TO ME
60. lobalinx com globalinx TALK TO ME 2 Attach the USB flash drive to your phone The USB icon Ea displays on the status bar For information on how to attach a USB flash drive see the Quick Start Guide for your phone available from the VVX 500 Business Media Phone Support Web page 3 Tap Settings from Home view and tap Basic gt Preferences gt Picture Frame 4 From the Picture Frame screen specify the folder in which you stored your images on the USB flash drive and the length of time you want each image to display Tap Folder and enter the name of the folder in which you placed your images on the USB flash drive If you didn t place the pictures in a folder but placed them in the root directory instead don t enter a folder name Tap Time Per Image and enter the number of seconds you want each picture to display You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds Tap Save If the message No pictures found displays after you tap Save there are no pictures in the folder you specified or in the root directory if you didn t enter a folder name Go back and make sure the information you entered is correct 5 Tap Settings from Home view and tap Basic gt Preferences gt Screen Saver 6 From the Screen Saver screen do the following Tap Screen Saver and tap Enabled Tap Wait Time and enter the number of minutes the phone should wait after no activity b
61. ly 18 Managing Multiple Calls 19 Placing Calls 20 Calling from the Dialer 20 Placing Calls from Favorites Lists and Directories 21 Redialing Numbers 22 Ending Calls 23 Using Headsets 23 Enabling Headset Memory Mode 24 Responding to Incoming Calls 24 Ignoring Incoming Calls 24 Rejecting Incoming Calls 25 Forwarding Incoming Calls to Another Party 25 During Calls 25 Holding Calls 26 Transferring Calls 26 Setting Up and Managing Conference Calls 27 Holding and Resuming Conference Calls 28 www globalinx com globalinx TALK TO ME Ending Conference Calls 28 Splitting Conference Calls into Two Held Calls 28 Managing Conference Call Participants 29 Changing the Way Calls are Answered 29 Forwarding All Calls to Another Party 30 Rejecting Calls from a Contact 31 Diverting Calls from a Contact to Another Party 31 Using Do Not Disturb 31 Using Do Not Disturb with Multiple Lines 32 Listening to Voicemail 33 Recent Calls 34 Working with Your Contact Directory 36 Working with a Corporate Directory 39 Controlling What is Heard 40 Updating the Incoming Call Ringtone 40 Updating a Contact s Ringtone 41 Changing the Speaker Volume 41 Changing the Ringer Volume 41 Muting the Microphone 41 Choosing Where You Hear Sound Effects 41 Managing Favorites 42 Working with Shared Lines eu Chapter 3 Using Advanced Features 46 Broadcasting Messages Using Push to Talk and Group Paging 46 Push to Talk Mode 46 Sending and Receiving PTT Broadcasts
62. me the broadcast by pressing and holding Talk if the broadcast is in a wait period You can t initiate another broadcast on another channel until the waiting period ends If you tap End PTT You can t resume the broadcast by pressing and holding Talk You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play During a broadcast press one of the Volume keys to raise or lower the volume of the broadcast If you adjust the volume of a non emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However only system administrators can adjust the volume level of an Emergency broadcast Changing Where Broadcasts are Played While you send a broadcast you can pick up the handset or press or Q and continue speaking You can also press amp to mute your audio so that the people receiving your broadcast won t hear anything This behavior is similar to a phone call and When you listen to a broadcast you can pick up the handset or press or 0 continue listening to the broadcast Updating the Default Channel If you press and hold Talk your broadcast will automatically transmit on the default channel Channel 1 If you want you can change the default channel To update the default channel 1 Tap Settings from Home view and tap Basic Preferences Paging PTT Conf
63. me view and tap Basic Preferences Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen tap Accept While Busy and enable or disable the setting The default setting is Disabled When enabled your phone will accept and play broadcasts while you re in an active call When disabled your phone won t play broadcasts while you re in a call but will hold them instead www globalinx com globalinx TALK TO ME Logging into Phones If your system administrator has set up the User Login feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temporarily change work areas If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone settings no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 Note Placing a Call from a Phone in the Logged Out State If a phone is in the logged out state and requires a user login you may be able to use the phone to place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized c
64. n under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement www globalinx com globalinx TALK TO ME 10 2 General This Agreement represents the complete agreement concerning this license and may be amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 82 101 consisting of Commercial Comp
65. n the status bar In addition EB displays on the phone line in Lines view as shown next Lauren Gates L jack Jones Nikola Smith New Call Talk Paging Forward More Note Do Not Disturb and Call Forwarding lf you enable both forwarding and DND calls will still be sent to the forwarding number Note Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer the call Gy Gy To enable or disable Do Not Disturb 1 Tap Settings from Home view and tap Features gt Do Not Disturb 2 Tap Enable or Disable Using Do Not Disturb with Multiple Lines By default the Do Not Disturb feature applies to all lines on your phone However your phone may be set up so that you can enable the feature on a per line basis To enable or disable Do Not Disturb for a particular line 1 Tap Settings from Home view and tap Features gt Do Not Disturb 2 From the Line Select screen tap the line to enable or disable Do Not Disturb on 3 From the Do Not Disturb screen tap Enable or Disable User Tip Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines tap Set All To automatically disable the feature for all lines tap Clear All www globalinx com globalinx TALK TO ME Listening to Voicemail Your phone may indicate new voicemai
66. ndensing Storage temperature 40 to 160 F 40 to 70 C www globalinx com End User License Agreement e 99 Kor Qolycom Col TET globalinx TALK TO ME This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product th
67. nformation see Working with Shared Lines To send incoming calls from a contact to your voicemail system 1 From Home view tap Directories If a Corporate Directory is available on your phone tap Directories gt Contact Directory 2 From your directory tap the contact whose calls you want to reject 3 From the contact s information screen tap Eg From the Edit Contact screen tap Auto Reject tap Enabled and then tap Save Diverting Calls from a Contact to Another Party The Divert option enables you to transfer all incoming calls from a particular contact to a third party To divert incoming calls from a contact to a third party 1 From Home view tap Directories If a Corporate Directory is available on your phone tap Directories gt Contact Directory 2 From your directory tap the contact whose calls you want to send to another party 3 From the contact s information screen tap B8B 4 From the Edit Contact screen do the following Tap Divert Contact and enter the number of the party to whom you want to divert the call Tap Auto Divert and tap Enabled Tap Save Using Do Not Disturb When you enable Do Not Disturb DND you prevent your phone from ringing and send all incoming calls directly to voicemail All calls you receive while DND is enabled will be logged to your Recent Calls list www globalinx com globalinx TALK TO ME When you enable Do Not Disturb My Status Do Not Disturb and f scroll i
68. ng it It describes phone hardware and phone views how to use the touch screen navigate menus and enter data Chapter 2 Using Basic Features All the basic features that your phone offers such as how to add contacts and favorites or transfer or forward calls are described in this chapter Chapter 3 Using Advanced Features Advanced features that may not be available on the phone or that you may not use on a day to day basis are described in this chapter Chapter 4 Customizing Your Phone You can customize your phone in many ways including setting up a screen saver or changing the backlight background picture or time and date format Read this chapter to personalize your phone Chapter 5 Administrative Tasks This chapter describes tasks that your administrator may ask you to perform These tasks include investigating phone issues restarting the phone updating the phone s configuration and testing the phone s hardware Safety Notices This section provides important safety and compliance information relating to your phone End User License Agreement The End User License Agreement outlines the legal agreement between you and Polycom when you agree to install and use Polycom software www globalinx com globalinx TALK TO ME Conventions Used in this Guide As you read this guide you ll notice that the same terms and conventions are used repeatedly Make sure you familiarize yourself with these
69. nger across the characters until the cursor is positioned to the right of the character you want to delete Then tap ea Delete multiple characters Drag your finger across the characters until the cursor is positioned to the right of the characters you want to delete Then press and hold i Cleaning the Touchscreen The touchscreen requires very little maintenance Periodically however you may need to clean it Use a clean dry microfiber cloth the kind you would use to clean glass surfaces to wipe the touchscreen This type of cloth is available from many office supply stores Before you clean the screen disable it so you don t activate phone functions while you wipe the touchscreen To enable the touchscreen again press any key on the phone console To answer a call while the touchscreen is disabled pick up the handset Or press or and tap Answer To clean the touchscreen 1 Tap Settings from Home view and tap Basic gt Screen Clean 2 Wipe the glass with a clean dry microfiber cloth 3 To enable the touchscreen again press any key on the phone console www globalinx com globalinx TALK TO ME Note What Happens if Wipe the Touchscreen But It s Still Dirty Dampen a soft lint free cloth with an isopropyl alcohol and water solution of 50 50 and then wipe the screen with the cloth Always use the dampened cloth to apply the solution never apply the solution directly which could seep inside the s
70. not display again until you access the Picture Frame feature again unless you have a screen saver set up or you enable one B Set the picture that currently displays as the background picture for your phone Using Power Saving Mode Your phone is set up with a power saving mode that turns off the touchscreen to conserve energy Your phone enters power saving mode after it has been idle for a certain period of time You can configure the period of time that the phone is idle before the touchscreen turns off You can configure different idle timeouts for office hours and off hours such as evenings and weekends www globalinx com globalinx TALK TO ME During off hours the message Off Hours Mode scrolls on the status bar Your phone will exit power saving mode if a phone event occurs for example if the phone has an incoming call or message or you press a key or tap the screen If a screen saver is enabled on your phone power saving mode will still occur The power saving settings you can update are Office Hours When you start work and how long you re in the office each day For more information see Changing Your Office Hours Timeouts The period of time the phone should be idle before the touchscreen turns off For more information see Changing Timeouts Changing Your Office Hours Update your office hours so the phone will know when you re in the office When you update your office hours you
71. number of calls your phone has and if your phone has an active call If your phone is idle you can access Home and Lines view If your phone has one call only and it s active you can access Home Lines and Active Call view If your phone has multiple calls or one held call you can access Home Lines and Calls view Home View You can display Home view shown next by pressing At the top the status bar displays your phone s extension number and the time and date If your phone has information you should know about icons and or messages will scroll together with the date under the time display 3 34 PM Phone Line C S as New Call Messages Directories Home view shows three main icons New Call Tap New Call to display the Dialer From the Dialer you can enter a number or URL and place a call From the Dialer you can quickly access the Directory Recent Calls and Favorites Messages Tap Messages to access your voicemail messages Directories Tap Directories to view all the contacts in your local Contact Directory From your directory you can add and search for contacts as well as quickly access the Dialer Recent Calls and Favorites Note Accessing the Corporate Directory If your phone has a Corporate Directory tap Directories to access the Corporate Directory and Recent Calls www globalinx com globalinx TALK TO ME If you press and hold the page indicator pg
72. oadcasts sent to Group Channel 24 are considered Priority broadcasts A Priority broadcast will interrupt Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is enabled Phones play Priority broadcasts at the phone s current audio level Emergency By default broadcasts sent to Group Channel 25 are considered Emergency broadcasts An Emergency broadcast will interrupt Normal broadcasts Priority broadcasts and active calls and plays out at near maximum volume even if Do Not Disturb is turned on Push to Talk Mode Your system administrator can enable your phone to operate in a broadcast mode called Push to Talk PTT In order to send and receive PTT broadcasts you have to subscribe to PTT channels PTT broadcasts are collaborative you can transmit messages and listen to replies Sending and Receiving PTT Broadcasts By default you re subscribed to Channels 1 24 and 25 This means that you can send and receive PTT broadcasts on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes 46 wwW globalinx com globalinx TALK TO ME Sending PTT Broadcasts Before you can send a PTT broadcast you need to choose a channel to broadcast on Or you can hold the Talk soft key to immediatel
73. oftware Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 76 www globalinx com globalinx TALK TO ME 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and in
74. om your Contact Directory tap the contact 2 From the contact s information screen tap Ell 3 From the Edit Contact screen tap Favorite Index and enter a new favorite index number 4 Tap Save To delete a Favorite 1 From your Contact Directory tap the contact 2 From the contact s information screen tap Ell 3 From the Edit Contact screen tap Favorite Index and delete the favorite index number 4 Tap Save Working with Shared Lines If your phone shares a line with other phones an incoming call to the shared line will cause all phones to ring The call can be answered on any of the phones You can transfer hold or set up a conference with calls on shared lines If you have an incoming call on a shared line tap Silence to stop your phone from ringing The call s visual notification will still display and you ll still have the option to answer the call www globalinx com globalinx TALK TO ME In Lines view the following icons and status indicators display for shared lines depending if the line is idle has an active call or has a held call Shared Line Status Icon and Status Indicator Status Indicator Idle 1307PM No indicator Mew Call Talk Paging Active call oolid green Haad End Call Transfer Confrna Held call Ty EI a Flashing red A Le ETT Call Transter Canine Note Unsupported Features on Shared Lines Call Forwarding is not available on shared lines
75. om your Recent Calls list tap Mall to sort and order calls and tap as to display certain calls for specific lines To clear certain calls from the list From your Recent Calls list tap u to clear all the calls in the list or just a specific type You can also choose to clear only those calls that currently display on the screen www globalinx com globalinx TALK TO ME Working with Your Contact Directory You can store a large number of contacts in your phone s local Contact Directory shown next Contact your administrator for the exact number 7091 Search Al Dion jack Jones Lauren Gates Louis Strong Dialpad Directory Recent Favorites From your local Contact Directory you can View contact information Search for contacts Dial contacts If you can update your Contact Directory you can also do the following Add contacts Update contact information Delete contacts Note Accessing a Corporate Directory A Corporate Directory may be available on your phone If you have access to a Corporate Directory you can dial people in the Corporate Directory as well as save them to your Contact Directory For more information see Working with a Corporate Directory To view your Contact Directory A From Home view tap Directories If a Corporate Directory is on your phone tap Contact Directory on the Directory screen Or Tap New Call from Home view and tap Directory F
76. ong 12 33 PM ES t Mikala Smith Mew Call Talk Paging Forward More www globalinx com globalinx TALK TO ME Favorites also display from Home view as shown next Favorites display consecutively according to their index number The contact with the lowest number displays first To reorder your favorites assign the contact a different index number To see your Favorites list Tap New Call from Home view and tap Favorites To see your Favorites from Home or Lines view From Home view tap the phone line Or display Lines view To make a contact a Favorite Do one of the following From your Contact Directory tap the contact From the contact s information screen tap Add to Favorites Or From your Recent Calls list tap a next to a call record From the call details screen tap Add to Favorites You Make a Favorite After you tap Add to Favorites a dialog displays asking if you want to automatically accept the next available index number or manually enter your own Tap Yes to automatically accept an index number or tap Edit Index to enter a unique index number You can enter a number up to 9999 User Tip Manually Assigning a Favorite Index Number when To quickly call a Favorite From your Favorites list or from Home or Lines view tap the favorite you want to call The call is automatically placed www globalinx com globalinx TALK TO ME To reorder your Favorites 1 Fr
77. or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Customer Feedback We are constantly working to improve the quality of our documentation and we would appreciate your feedback Please send email to VoiceDocumentationFeedback polycom com Polycom Support Visit support polycom com for software downloads product document product licenses troubleshooting tips service requests and more ii www globalinx com Polycom VVX 500 Business Media Phone User Guide globalinx owe ws Introduction TALK TO ME Who Should Read this Guide vi How to Use this Guide vi Conventions Used in this Guide vii Related Documents X Chapter 1 Getting Started 1 Phone Keys and Hardware 1 Phone Views 2 Home View 3 Lines View 5 Active Call View 6 Calls View 6 Understanding Phone Icons and Status Indicators 7 Navigating Your Phone Interface 8 Entering Data and Updating Fields 9 Using the Onscreen Keyboard 10 Using the Dialpad Keys on the Phone Console 11 Cleaning the Touchscreen 12 Registering the Phone 13 Configuring Your Phone Using the Web Configuration Utility 13 Chapter 2 Using Basic Features 15 About Your Phone s Call Handling Capabilities 15 Answering Calls 16 Answering Another Call 17 Answering on a Shared Line 18 Answering Calls Automatical
78. or the contact s status For more information on monitoring status see Using Buddy Lists Tap Block Buddy and enable or disable the setting The default setting is Disabled If enabled the contact can t monitor your status For more information on monitoring status see Using Buddy Lists 5 Tap Save Timesaver Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your Directory From your Recent Calls list tap n next to the call record From the call information screen tap Save The Add Contact screen displays with the name if specified and contact fields populated Enter additional information if desired and tap Save If a Corporate Directory is available on your phone you can add contacts from the Corporate Directory to your Contact Directory For information on how to update your Contact Directory in this way see Working with a Corporate Directory To update a contact s information From your Contact Directory tap the contact you want to update From the contact s information screen tap gum From the Edit Contact screen update the contact s information Aa c N Tap Save www globalinx com globalinx TALK TO ME To delete a contact 1 From your Contact Directory tap the contact you want to delete 2 From the contact s information screen tap A confirmation message displays confirming that you want to delete the contact
79. ow you want your phone to handle incoming calls when it is locked If you set up your phone to allow incoming calls when it is locked the default setting incoming calls will ring on your phone and you can answer calls by entering your user password If you set up your phone to ignore incoming calls Do Not Disturb will be applied to all lines on your phone and your phone won t ring To lock your phone 1 Tap Settings from Home view and tap Basic Lock Phone 2 From the Lock Phone screen select how you want incoming calls handled when your phone is locked Allow ringing when locked Select this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password DND when locked Select this option if you don t want your phone to ring You won t have the option to answer incoming calls All incoming calls will go to your voicemail system if enabled and display in your Missed Calls list Note that enabling this option on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer it The default setting is Allow ringing when locked 3 Tap Lock Your phone is locked Timesaver A Quick Way to Lock Your Phone Your phone may be set up so that you can quickly lock it by tapping Lock from Lines view If you do this however you can t choose how to handle incoming calls Your phone will use
80. r Mode to specify how you want to enter data Use the tips in the following table to enter information using the dialpad If you want to Enter numbers or characters in uppercase lowercase or title case mode Enter only numbers Enter text in a special language Enter a character Enter a number Do this Tap Encoding or Mode and select one of the alphabetic ABC abc or Abc options Tap Encoding or Mode and select the numeric 123 option Tap Encoding and select one of the language options Press a dialpad key repeatedly to view the character options and stop to select When the character you want to enter displays in the field wait one second and enter the next character Press a dialpad key repeatedly depending what mode you re in to enter the number that displays on that key www globalinx com globalinx TALK TO ME If you want to Do this Enter a special character Tap Encoding and select one of the alphabetic Abc ABC or abc options Then press the 1 0 or key one or more times to enter one of the following special characters 1 key key E 0 key key Note You can t access special characters when you re in numerical 123 mode Enter a space Tap Encoding and select one of the alphabetic Abc ABC or abc options Then press the 0 key Note You can t enter a space when you re in numerical 123 mode Delete a character Drag your fi
81. re confirm the following The picture is on a USB flash drive and the USB flash drive is attached to your phone You have specified the folder the picture is in on your USB flash drive For more information on placing a picture on your USB flash drive connecting the USB flash drive to your phone and specifying a folder see Displaying Screen Savers Note Restrictions for Background Images v When you use one of your own pictures as the background image keep in mind the following Progressive or multiscan JPEG images are not supported The phone screen size is 320 x 240 pixels Smaller images will be centered and surrounded with black space Larger images will be scaled proportionally to fit the screen Horizontal or vertical black bars may be added to preserve the original aspect ratio www globalinx com globalinx TALK TO ME To use a picture on your USB flash drive as the background picture on your phone 1 Tap Settings from Home view and tap Features Removable Storage Media Picture Frame Your pictures will display one by one 2 To seta picture as the background picture for your phone wait for the picture to display and tap B Or tap one of the arrow icons EM to display the picture and tap Bi Home view updates to display the background picture you selected To reset your background image to the default select Default from the Background screen Displaying Screen Savers You can
82. ribes how to navigate the phone and enter information Setup and maintenance documents Polycom VVX 500 Business Media Phone Quick Start Guide This guide describes the contents of your phone package how to assemble the phone and how to connect the phone to the network Polycom VVX 500 Business Media Phone Administrators Guide This guide provides detailed information about setting up and configuring your phone including how to configure features Polycom VVX 500 Business Media Phone Wallmount Instructions This document provides detailed instructions for mounting your phone on the wall To install your phone on the wall you ll need the optional wallmount package Feature Descriptions and Technical Notifications for Polycom phones d Web Info Accessing Phone Guides VVX 500 documents are available from the VVX 500 Business Media Phone Support Web page In addition the Quick Start Guide is in you phone package and the wallmount instructions are in the optional wallmount package www globalinx com Polycom VVX 500 Business Media Phone User Guide globalinx Larter A bering CA ced Before you use your phone you may wish to take a few moments to become familiar with its features and user interface In this chapter you learn about your phone s components the screen layout and how to use the touchscreen You ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom
83. roduct will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF L
84. rom your Contact Directory scroll to view contacts or enter search criteria to find one www globalinx com globalinx TALK TO ME To view contact information From your Contact Directory tap the contact The contact s information screen including the contact s name and phone number displays as shown next Additional information such as a job title label or email address may also display Manager Laur To search for a contact 1 From your Contact Directory tap Search 2 From the Search screen enter search criteria and tap Search If you re using the onscreen keyboard tap before you tap Search A list of search results is displayed Tap Return to display your Contact Directory again To dial a contact 1 From your Contact Directory tap the contact you want to call 2 From the contact s information screen tap the contact s phone number To add a contact 1 From your Contact Directory tap Ey 2 From the Add Contact screen enter contact information Note Directory Fields are Administrator Set Your phone may not display all contact fields For more information see your administrator The only required field is the Contact field the contact s phone number For First Name enter the contact s first name Tap Last Name and enter the contact s last name Tap Contact and enter the contact s phone number The phone number must be unique and must not already exist in the directo
85. rward all calls to another party 1 Tap Settings from Home view and tap Features gt Forward Or from Lines view tap Forward 2 If your phone is set up with multiple lines tap the line to apply forwarding to 3 From the Forwarding Type Select screen tap the forwarding type you want Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when you re already in a call 4 Enter the forwarding number and tap Enable If you selected the No Answer option you can enter the number of rings before your phone forwards the call A value of 2 is recommended If you chose the Always forwarding option the forwarding number scrolls in the status bar If a phone line is idle Lines view displays the forwarding icon Ed on the phone line as shown next New Call Talk Paging Forward i To disable call forwarding 1 Tap Settings from Home view and tap Features gt Forward Or from Lines view tap Forward 2 lfyour phone is set up with multiple lines tap the line to disable forwarding for 3 From the Forwarding Type Select screen tap the forwarding type to disable and tap Disable www globalinx com globalinx TALK TO ME Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system Note Rejecting Calls and Shared Lines You can t reject calls on shared lines You can only silence them For more i
86. ry If you save an entry with a non unique phone number the entry won t be saved Tap Job Title and enter the contact s job title such as Manager www globalinx com globalinx TALK TO ME Tap Email and enter the contact s email address Tap Favorite Index and enter a favorite index number The number can be any unused value up to a maximum value of 9999 A contact that has a favorite index number will automatically display in your Favorites list For more information about favorites see Managing Favorites Tap Label and enter a label for the contact such as Marketing If you specify a label the label will be the first item that displays for the contact on the Directory screen and in your Favorites list if the contact is a favorite Tap Ring Type and select the ringtone you want to use for the contact Tap Divert Contact and enter the phone number of the third party you want this contact s calls sent to Tap Auto Reject and enable or disable the setting The default setting is Disabled If enabled each time the contact calls the call will be directed to your mail system Tap Auto Divert and enable or disable the setting The default setting is Disabled If enabled each time the contact calls the call will be directed to the third party you specified in the Divert Contact field Tap Watch Buddy and enable or disable the setting The default setting is Disabled If enabled you can monit
87. s An icon that acts as a button that you can tap to access a function feature setting or application For example when you re in Lines Calls or Active Call view you can tap the Messages icon amp or Recent Calls icon fi j to review your messages and call history An icon that provides phone information or status only Tapping this type of icon doesn t access another function For example your phone may have an icon to indicate you have a voicemail message simply to notify you of the current status Soft key area The soft key area shown next is the area along the bottom of the screen that displays context sensitive soft keys Soft key This term describes the context sensitive keys that display along the bottom of the screen that update depending on the task you re performing To see additional soft keys if available tap More The More soft key is always on the far right of the soft key area Status bar The status bar shown next is the top most section of the touchscreen that displays your extension number the date and time and scrolling icons and messages www globalinx com globalinx TALK TO ME Related Documents For additional information about the VVX 500 phone see the following documents User Documents Polycom VVX 500 Business Media Phone Quick User Guide This guide is a quick reference on how to use the phone s most basic features It also briefly desc
88. s chapter shows you how to Change the language on your phone Change the time and date display Change the backlight settings Change the background picture Display a screen saver Use the phone as a digital picture frame Set up power saving mode Changing the Language on Your Phone Your phone supports several languages To change the language 1 Tap Settings from Home view and tap Basic Preferences Language 2 From the Language screen tap the language you want Changing the Time and Date Display The time and date display in the status bar If the phone can t obtain a time and date the time and date display will flash Contact your system administrator if either the time or date is incorrect You can choose from a variety of time and date display formats including options to display the day month or year You can also turn the time and date display off so it doesn t display at all Select and set options that are right for you www globalinx com globalinx TALK TO ME To update the time and date display 1 Tap Settings from Home view and tap Basic Preferences Time amp Date From the Time amp Date screen do one of the following To change the date format tap Clock Date Or To change the time format tap Clock Time Or To change the order of the time and date display tap Clock Order 2 From the Clock Date Clock Time or Clock Order screen tap the format you want To en
89. shown above Home view expands to display additional icons shown next To hide the additional icons press and hold Lll DD D ME LIE Additional icons include Settings Tap Settings to access features and settings to customize your phone Applications Tap Applications to access a menu of custom applications See your administrator for information about any specific applications listed in this menu Calendar If the Calendar feature is available on your phone you can tap Calendar to view and join meetings aa User Tip Displaying Home View Icons Instead of pressing the page indicator to view additional Home view icons swipe the screen From Home view tap the phone line to display your phone lines and favorites shown next From this screen tap a phone line to open the Dialer or tap a favorite to dial the favorite To go back to the Home view icons tap Close Phone Line Favorites www globalinx com globalinx TALK TO ME Lines View Lines view shown next is your phone s default display Lines view displays all your phone lines your favorites and soft keys Phone Line Favorites New Call dia lan Sort Keys If your phone is idle you can ap a phone line to access the Dialer Swipe to switch between Lines view and the Idle Browser if available If your phone has calls the phone line indicates the number of calls you have and if they re active or held as shown
90. tellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Ser vices Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom m
91. terms and conventions so you understand how to perform phone tasks Tap This term refers to touching an item on the screen with your finger and then lifting your finger Press This action refers to depressing a key on the keypad or pressing a screen item for a second or two Press and hold When you press and hold a screen item you need to touch the screen for a second or two before lifting your finger Tap Submenu Submenu Submenu This convention describes how to access submenus Each submenu name is in boldface and separated by a greater than symbol If the instructions indicate to tap Basic Preferences Language tap the Basic submenu tap the Preferences submenu and tap the Language submenu Highlight This action refers to tapping an item on the screen so that its appearance brightens Soft keys apply to highlighted items Select Selecting an item on the screen refers to tapping the item so that another screen opens Views Your phone has four main views Home Calls Active Call and Lines the default view A view is a specific screen on the phone interface that provides unique information and enables you to perform specific tasks Dialpad The dialpad is the area of the keypad you use to enter numbers and characters The dialpad consists of all the number keys as well as the asterisk and pound 4 keys www globalinx com globalinx TALK TO ME Scroll
92. that automatically starts each time your phone is idle a certain amount of time This is called the Picture Frame feature You can display your pictures as thumbnails one by one like a slide show or display just one picture Before you can display your pictures confirm the following Your pictures are on the USB flash drive and the USB flash drive is attached to your phone You have specified the folder the pictures are in on your USB flash drive For information on how to place pictures on a USB flash drive connect the USB flash drive to your phone and specify a folder see Displaying Screen Savers To display the pictures on your USB flash drive Tap Settings from Home view and tap Features gt Removable Storage Media gt Picture Frame Your pictures will display one by one like a slide show Six icons display beneath your pictures www globalinx com globalinx TALK TO ME The following figure shows a picture that is stored on a USB flash drive and the six icons that display so you can set a picture as the background image on your phone or display the pictures as thumbnails one by one or as one picture only Tap an icon to do the following Tap this To do this View thumbnails of your pictures View the previous picture View the next picture Pause and display the current picture only PIE P ES g Display the pictures one by one again Stop displaying the pictures The pictures will
93. the default setting Allow ringing when locked or the last setting you selected www globalinx com globalinx TALK TO ME To unlock your phone 1 Tap Unlock 2 Enter your user password and tap Enter The phone unlocks Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number such as 911 and up to five other authorized numbers that an administrator can set up You can t call any other numbers from a locked phone If you set up your phone so you can answer incoming calls when your phone is locked you can answer calls by entering your user password To call an authorized number from a locked phone Do one of the following Tap New Call From the Place an Authorized Call screen tap the number you want to call and tap Dial Or Place a call to an authorized number by using the handset headset or speakerphone The call is placed To answer a call on a locked phone 1 From the Incoming Call window tap Answer 2 Enter your user password and tap Enter The call connects Accessing Features with Your Login Credentials Your system administrator will assign you login credentials a domain user name and password so your phone can access the Calendar feature or work with Microsoft Lync Server 2010 If there is a problem with your login credentials you won t be able to access the Calendar on your phone or use features associated with Microsoft Lync S
94. the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant www globalinx com globalinx TALK TO ME Plugs Acts as Disconnect Device The socket outlet to which this
95. them Tap More to view the additional soft keys www globalinx com globalinx TALK TO ME Entering Data and Updating Fields You can enter information and edit fields in these two ways Using the onscreen keyboard Using the dialpad keys on the phone console Regardless of whether you use the onscreen keyboard or the dialpad keys to enter information in fields you can tap Encoding or Mode to specify how you want to enter information Mode enables you to enter just numbers or text in title case lowercase or uppercase characters Encoding enables you to enter alphanumeric and special characters as well as characters in special languages The following tables list the Mode and Encoding soft key options Mode Options Encoding Options 1 Abc 1 Abc f 2 ABC 2 ABC 3 abc 3 abc 4 123 4 123 5 ASCII for regular text 6 Latin to enter accented characters 7 Katakana for Japanese characters 8 Unicode to store characters as double bytes 9 Cyrillic for Russian characters www globalinx com globalinx TALK TO ME Using the Onscreen Keyboard Use the onscreen keyboard shown next to quickly update field information If a data entry field only requires numbers the onscreen keyboard will just show numbers First Name n 123 To access the onscreen keyboard tap IM in the phone s status bar as shown next The icon displays in the status bar whenever you can enter information
96. tinue to flash until the incoming call displays in Home or Calls view For more information about this feature see your system administrator Note Answering Calls When Your Phone is Locked If your phone is locked see Calling and Answering from a Locked Phone for more information Answering Another Call If you have a call and an incoming call arrives on the same or a different line a call waiting tone beeps and the Incoming Call window displays as shown next To answer the call tap Answer di D in From Lauren Gates den 2076 Answer Reject Forward New Call Ignore www globalinx com globalinx TALK TO ME If you don t answer the call within 10 seconds the Incoming Call window disappears and either Home or Calls view displays as shown next Te Lauren Gates From jack Jones To answer the call from Home view tap m tap the incoming call to highlight it if you re in an active call and tap Answer To answer the call from Calls view tap the call to highlight it if you re in an active call and tap Answer Answering on a Shared Line If you share a line with another phone you can answer calls as described above or you can wait for someone else to answer it If you answer the call and hold it anyone who shares your line can answer the held call For more information about shared lines including what you can and can t do with shared lines see Working with Shared Lines Answering
97. tive call If the broadcast is a Normal broadcast f your phone is set to receive broadcasts during active calls the broadcast immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call f your phone isn t allowed to receive broadcasts during active calls the broadcast displays as a held broadcast To listen to the broadcast hold or end the call or select the broadcast and tap Accept If the broadcast is a Priority or Emergency broadcast the broadcast immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call Replying to PTT Broadcasts When a broadcast ends the broadcast enters a 10 second waiting period During this period the channel remains open to receive or send additional broadcasts During a waiting period you can press and hold Talk and talk to all the people listening on the channel When you finish talking release Talk The broadcast will enter another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place www globalinx com globalinx TALK TO ME Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk or by tapping End PTT After you end a broadcast the channel remains open so others can respond If you release Talk without tapping End PTT You can resu
98. to Another Party or forward all calls from a certain contact to another party see Diverting Calls from a Contact to Another Party During Calls When yourre in a call you can do the following You can place and answer calls in these ways Hold the call Transfer the call to another party Set up a conference call with the call you re in and another party www globalinx com globalinx TALK TO ME Holding Calls You can place any active call on hold A held call displays in Home Lines and Calls view as follows 1 ie Phi fs 1 01 PR PS Ty Hold Lauren Gates LT Codi Mirksag es Dirar i Seccings Ww t Appl catioms Calend Resume New Call Transfer Canfrne Resurme Mew Call Transfer Confrne To hold a call From Active Call Lines or Calls view tap Hold If you re in Calls view and the active call isn t highlighted be sure to tap it to select it To resume a held call Do one of the following From Lines view tap Resume If there s more than one held call on the line the last call that you held will be resumed If you have multiple lines and you tap Resume the last call that you held on either line will be resumed Or From Calls view tap the call to highlight it and tap Resume Transferring Calls When you transfer a call to another party you have the option to talk to the party before the transfer completes If your phone supports a blind transf
99. ttings from Home view and tap Basic Restart Phone The message Are you sure displays 2 If you still want to restart the phone tap Yes The restart process begins The process ends when the default Home screen displays Updating Phone Configuration Your system administrator may ask you to update your phone configuration You may be able to do this without restarting your phone To update your phone s configuration 1 Tap Settings from Home view and tap Basic Update Configuration The message Are you sure displays 2 To update the configuration tap Yes The configuration is updated Your phone may restart depending on the phone settings that have changed www globalinx com globalinx TALK TO ME Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware You can test your phone s microphones speaker handset third party headset if present keypad mappings touchscreen and LEDs See your system adminis trator for instructions on how to perform these tests To test your phone hardware 1 Tap Settings from Home view and tap Status Diagnostics Test Hardware 2 From the Test Hardware screen tap one of the following AudioDiagnostics KeypadDiagnostics DisplayDiagnostics TouchScreenDiagnostics BrightnessDiagnostics LEDDiagnostics www globalinx com globalinx TALK TO ME Safe Novices Service Agreem
100. u specific legal rights which may vary depending on local law Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages 2011 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book
101. uter Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 812 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 812 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 4750 Willow Road Pleasanton CA 94588 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600 www globalinx com
102. ve two modes deskphone and softphone To work with your phone your headset must be in softphone mode If you can t operate the phone from your headset your headset may be in deskphone mode To switch modes press and hold the headset hookswitch until you hear a sound or message on the headset www globalinx com globalinx TALK TO ME Enabling Headset Memory Mode This feature is useful for permanent or full time headset users You can set up your phone so that all incoming and outgoing calls use your headset At any time you can switch to handset or speakerphone mode To use Headset Memory Mode you must enable and then activate Headset Memory Mode To enable Headset Memory Mode 1 Tap Settings from Home view and tap Basic gt Preferences gt Headset gt Headset Memory 2 From the Headset Memory Mode screen tap Enabled 3 Press 4 Toactivate Headset Memory Mode press Q twice Now whenever you answer a call the call will connect to your headset automatically If you switch to the speakerphone or the handset you deactivate Headset Memory Mode Calls will no longer automatically go to your headset unless you choose this mode To have calls go to your headset again activate Headset Memory Mode by pressing Q twice Responding to Incoming Calls While your phone rings you can do the following Temporarily ignore the call before answering it Reject the call so you can t answer it Forw
103. vorite you want to call From Lines view Tap the favorite you want to call To call from your Directory 1 Access your directory by doing the following From Home view tap Directories If a Corporate Directory is available on your phone you ll need to tap Directories from Home view and tap Contact Directory Or From Home view tap New Call and tap Directory 2 From your Directory tap the contact you want to call 3 From the contact s information screen tap the contact s phone number Redialing Numbers To dial the last number you called open the Dialer The first number in the list is the last call you placed To redial a number 1 From Home view tap New Call 2 From the Dialer tap the first number in the list Or instead of selecting the last call you placed scroll through the list and select another previously placed call 3 Place the call www globalinx com globalinx TALK TO ME Ending Calls To quickly end an active call replace the handset or press Mor Or from Active Call Lines or Calls view tap End Call If you re in Calls view be sure to highlight the call first Note Ending Held Calls You can t end a held call From Calls view tap the call to highlight it tap Resume and then tap End Call You can end only active calls not held calls from Lines view Using Headsets You can connect an analog and or USB headset to your phone If an analog headset is connected
104. y begin broadcasting on Channel 1 the default channel You can change your default channel to any channel you want see Updating the Default Channel When you change the default channel you re automatically subscribed to it To send a PTT broadcast 1 From Lines view tap Talk to select a channel to broadcast on Timesaver Automatically Sending a PTT Broadcast To automatically send a PTT broadcast on the default channel press and hold Talk and go to step 4 2 From the PTT Channels List screen select the channel to send the broadcast on The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on 3 To start the broadcast press and hold Talk Be sure to press Talk throughout the entire broadcast You ll hear a transmitting beep and then the phone will display the channel information such as the channel label 4 Begin speaking Note What Happens if Release Talk During A Broadcast If you release Talk while you re sending the broadcast the broadcast temporarily stops and enters a 10 second waiting period During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding Talk If no one broadcasts during the waiting period the channel closes and the broadcast ends 5 When you finish your broadcast do one of the following Release Talk

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