Telstra Slim Touch 9650
Contents
1. Telstra Home Messages 101 32 Ringer tone 7 locall Telstra Home Messages 101 32 Alerion 28 Clear flashing message indication 33 PENNA m To manually turn off the new voicemail indicator 33 Base settings 28 call Waiting 33 Set the recall time 28 3 Way Chat 33 Change system PIN 28 Pre stored Telstra Network Features 34 Ringer volume 28 Touse Feature Assistant 34 Date Time 29 To check or turn Call Wait on off 34 Set date and time 29 To use Call Return 34 Time format 29 Toturn Call Forward Immediate On 34 34 To check or turn Call Forward Immediate Off To turn Call Back On Off 34 In this guide Answering machine 35 Additional handsets multi packs only 40 Using the Answering machine from the Call another handset 40 handset 3 Transfer a call 40 Switch the answering machine on off 35 3 Way conference call 40 Play Messages 35 Deregister a handset 41 Delete all old messages 36 Registering an additional handset 41 Record and play memos 36 Answering machine settings 36 Help 42 Set the answer delay 36 vadens i General information 45 Recarga tne outgoing message 2 Replacing the handset batteries 45 Play the outgoing message 37 Safety 45 Turn on off the message alert 37 Cleaning 45 Remote access 38 Environmental 46 To remotely access your answering Telstra accessories and replacement items 46 system 38 How many telephones can you have 46 Set the remote access code 39 Us2. 193 for all repairs e Radio signal transmitted between the handset and base may cause interference to hearing aids e It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergencu intensive care medical equipment e Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference e Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals e Dispose of batteries as per local state requirements Cleaning Simply clean the handset and base with a damp not wet cloth or an anti static wipe Never 45 General information use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental Do not expose to direct sunlight e The product may heat up when the batteries are being recharged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood e Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surface e Do not submerge any part of your product in water and do not use
3. In this guide In this guide Important Safety Instructions 7 Using the phone 22 Switch handset on or off 22 Getting started Make an external call 22 Location Pre dialling 22 Setting up 9 X Endacall 22 Setting up for multiple packs 11 Receive acall 22 Using your Telstra Slim Touch 9650 phone Earpiece handsfree volume 23 on a Broadband ADSL line 12 Mute 23 Date and time 12 Handsfree 23 Set date and time manually 12 Make a handsfree call 23 Answer a call in handsfree mode 23 Getting to know your phone 13 witch to handsfree mode during a call 24 Handset buttons 13 Redial 24 Handset display 46 Redial the last number called 24 Display icons 16 Delete a redial number 24 Answering machine base 17 Find handset paging 24 Navigating the menus 1g Temporary ringer silencing 24 Message counter display 19 Chain dialing 24 Menu layout 20 Keystroke table 21 4 Phonebook 25 Telstra Network Services 30 Store a name and number 25 Calling Number Display 30 Review an entry 25 Call List 30 Dial an entry 25 Call List display screen messages 30 To search alphabetically 26 View call details 31 Edit a name and number 26 Dialfromthe Call List 31 Delete an entry 26 Store a call list entry to the phonebook 31 Delete an Entry in the call list 31 Settings 27 Delete the Entire Call List 32 Handset settings 27 Flashing Message Indicator FMI 32 Ringer volume 27
4. enter the old Ure PIN Default is S888 4 Press and enter the new system PIN 5 Press IEM to confirm the new system PIN 6 Press JEM to save settings Ringer volume Press or on the base unit to increase or decrease volume 0 to 6 Settings Date Time Set date and time Provided you have subscribed to the Telstra s Calling Number Display service the date and time will be set automatically with every incoming call 1 Press when in idle mode to enter the feature menu 2 Press di o WA to scroll to SET DATE 3 Press JEM and then edit the date 4 Press the dialing keys 0 9 to enter a two digit number or press 4 or GS until the screen displays the correct value Press WEW to advance LA fti T ii e 5 Repeat step 3 until the date and time are set 6 Press Rial to save NOTE Press 4 o0 V amp to toggle AM PM when moving the cursor to the AM PM setting field Time format 1 Press when in idle mode to enter the feature menu 2 Press di or WA to scroll to TINE FORMAT 3 Press Jand fo VJ to select 12 HOur 4 Press VAW to save Date format 1 Press when in idle mode to enter the feature menu 2 Press A orQ to scroll to DATE FORMAT 3 Press Ee onc ffo VJ to select DD HAY or MADDY T 29 Telstra Network Services Calling Number Display If you have subscribed to Telstra s Calling Number Display service you will be able to see your caller s number on your handset d
5. filters are installed to prevent interference Customer Helpline If you are still experiencing difficulties please call TecHelp on 1300 369 193 or email tcpsupport_au vtech com General information Replacing the handset batteries After a time you may find that the handset battery is running out of charge more quickly This is a standard sign of wear and the battery will need replacing A replacement rechargeable Nickel Metal Hydride NiMH battery can be purchased from TecHelp line on 1300 369 193 or your local electrical retailer Slide off the battery compartment cover and remove existing battery Insert the new battery and replace the compartment cover until it clicks into place IMPORTANT This equipment requires electricity to work You will not be able to make any telephone calls when the power fails Alternative arrangements should be made for access to emergency services in times of power failure Safety e Only use the power supply included with the product Using an unauthorised power supply will invalidate your guarantee and may damage the telephone e Use only the approved rechargeable battery supplied A spare rechargeable battery can be purchased from TecHelp Information Line on 1300 369 193 or your local electrical retailer e Do not open the handset except to replace the handset battery or the base This could expose you to high voltages or other risks Contact TecHelp Information Line on 1300 369
6. icons Icons can be On visible Flashing or Off not visible On when answering machine is turned on Off when answering machine is 7 On when ringer is turned off Off when ringer is turned on turned off On when new answering machine message is received Off when no new answering machine message On when speaker phone is in use Off when speaker is off lt 1 16 On when a new call is received Off when there is not a new call On when microphone is mute during a call Off when microphone is unmute during a call c 2 i 3 m K WE XP On when new voicemail received on Telstra Home Messages 101 or MessageBank service Off when there is not new voicemail Full battery power level 2 3 battery power level 1 3 battery power level Flashes when low battery power level is detected needs charging J E Animation in cycle Battery is charging Getting to know your phone Answering machine base N USE ANS ON OFF 1 IN USE LED Flashes when there is an incoming call or another telephone sharing the same line Steadily on when the handset is in use 2 SKIP BACKWARD Touch to repeat playing the current message Touch twice to playback the previous message CHARGING NO e gt E PLAY STOP DIGITAL ANSWERING SYSTEM 3 DELETE During message playback touch to delete the current message In idle touch twice to delete all pr
7. it in damp or humid conditions such as bathrooms e Do not expose your product to fire explosive or other hazardous conditions 46 e There is a slight chance that your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord from the base for the duration of the storm Telstra accessories and replacement items For a full range of accessories and replacement items for Telstra products please call TecHelp Information Line on 1300 369 193 How many telephones can you have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any other telephone line Your Telstra Slim Touch 9650 has a REN of 0 1 A total REN of 3 is allowed if the total REN of 3 is exceeded the telephone may not ring With different telephone types there is not guarantee of ringing even when the REN is less than 3 Customer service amp Product warranty IMPORTANT Please retain this booklet with your sales receipt as proof of the date of purchase Customer Service If you require assistance in operating this product please call the TecHelp Information Line on 1300 369 193 or contact us by e mail at tcpsupport_au vtech com If you are trying to access a Telstra Network Feature and require assistance specifically related to the network feature or would like to subscribe to the feature contact Telstra
8. off To switch the handset on see page 22 No dial tone Is the telephone cord of the base plugged into the phone socket Check that the mains power is switched on at the power point Only use the telephone cord supplied with the phone e The telephone line cord might be malfunctioning Install a new telephone line cord Move the handset closer to the telephone base It might be out of range Disconnect the telephone base from the telephone wall socket and connect a different telephone If there is no dial tone on this telephone either the problem is in your wiring or local service Contact your telephone service provider 42 Cannot dial out or receive calls e Check that the mains power is correctly connected e The battery may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the battery and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out e If you are connected to a PABX check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off See page 27 e Check that the mains power is correctly connected e Make sure the handset is registered to the base See page 40 No display The battery may be flat dead or incorrectly inserted e Recharge or replace the battery Help Antenna ic
9. ENU In idle mode press to access main menu Press and hold to access Telstra Service Number list In menu editing mode press to confirm and save the settings During a call press to access the sub menu list In phonebook call list entry press to edit the entry 3 SCROLL UP VOLUME UP PHONEBOOK In idle mode press to access the phonebook In menu mode press to scroll up In editing mode press to move the cursor to the right During a call press to increase volume Call listlphonebook redial list entry press to scroll up the list 13 Getting to know your phone 4 TALK OFF In idle mode press and hold to power on off the handset In menu mode press to exit to previous level In pre dial mode press to backspace 5 SCROLL DOWN VOLUME DOWN CALL LIST In idle pre dial mode press to access the call list In menu mode press to scroll down In editing mode press to move the cursor to the left During a call press to decrease volume Call listlphonebook redial list entry press to scroll down the list 6 ALPHANUMERIC KEYPAD In idle pre dial editing mode during a call press to enter characters numbers 14 Hash key In idle pre dial during a call mode press to insert a In phonebook entry name editing mode press and hold to toggle between uppercase and lower case In phonebook entry view mode press to view the next digits when the number is longer tha
10. F and there are XX new voice messages received where XX is from 01 to 59 When answering machine is ON where XX is number of messages in TAM memory Steadily ON No voice messages in TAM Flashing There are XX new voice messages received where XX is from 01 to 59 Steadily ON There are ZZ old voice messages kept in the TAM memory no new voice messages Flashing alternatively with FF There are XX new voice messages received where XX is from 01 to 59 and the TAM memory is full there are no new messages only old messages are kept in TAM memoru Description Flashing alternatively with Time is not set and there are XX new voice messages received where XX is from 01 to 59 Flashing Time is not set and there are old voice messages kept in the TAM memory only no new voice messages Steadily ON Playing the current XX incoming message Steadily ON Playing the current outgoing message OGM Flashing amp amp alternatively with Al XX new incoming message is now recording fl denotes that the incoming message recording is in progress Flashing Remote access is in progress 19 Getting to know your phone Menu layout Ans System Phonebook CallLog Ringer RingerTone Tones RegisterHS De register Volume HS Play message Review Review Ringer off Ringertone Keytone System PIN System PIN Delall old Store Delallcalls Level1 6 1 10 Battery low Record memo Out of range Settings Rem
11. Metal Hydride battery The operation periods for the handsets are only applicable with the default battery capacity 10 The use of other battery types or non rechargeable battery primary cell can be dangerous These may cause interference and or unit Important safety instructions damage Telstra will not be held liable for damage arising from such noncompliance 11 Use only the AC power adaptors supplied with this product Please contact TecHelp on 1300 369 193 for replacement adaptors 12 Please ensure that the polarity plug is inserted correctly 13 Do not immerse the battery in water and do not place it in a fire 14Telephone receivers produce magnetic fields that can attract small metallic objects such as pins or staples To avoid injury do not place the handset where such objects can be picked up Getting started Location Place your Telstra Slim Touch 9650 within 2 metres of the mains power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away from other electrical appliances to avoid interference Your Telstra Slim Touch 9650 works by sending radio signals between the handset and base The strength of the signal depends on where you locate the base Mains power wall socket Putting it as high as possible ensures the best signal Setting up 1 Plug the mains power cable into the base station plug the other end of the mains power cable into mains power
12. Telstra Slim Touch 9650 DECT 6 0 cordless phone with integrated answering machine User Guide This telephone has been designed for ease of use Please read the instructions and keep it handy for future reference If you have any problems with your phone refer to the Help section of this User Guide 1300 369 193 Introduction To your Telstra Slim Touch 9650 DECT 6 0 Cordless Telephone with Answering Machine e Phonebook lets you store up to 200 contact numbers for easy dialling e Quick access to a range of Telstra Network Services including Call Waiting and Call Return e Telstra Calling Number Display lets you see who s calling Your phone stores details of the last 30 callers in a Calls list e Answering machine with up to 28 minutes digital recording time and helpful voice prompts Call features and charges may apply IMPORTANT You need to subscribe to Telstra s Calling Number Display service to be able to see the caller s number or name when called or in the Calls list See page 30 for more details IMPORTANT This equipment requires electricity to work You will not be able to make any telephone calls when the power fails Alternative arrangements should be made to access emergency services in times of power failure As a Digitally Enhanced Cordless Telecommunications DECT product your Telstra Slim Touch 9650 provides Digital clarity e Digital range Digital security T
13. ach ringer tone plays as you scroll through the choices 4 Press ff to save your preference and return to the feature menu 27 Settings Alert tones You can turn on or off the alert tones of key press battery low and out of range 1 Press EW when in idle mode to enter the feature menu 2 Press d or QM to scroll to TOHES 3 Press EN and Aor GM to select t Or 3 Press and 8 o Wf to select BATTERY Or 3 Press and t or V amp A to select GUT OF E HN iE 4 Press IS and Aor QV to select CH or OFF 5 Press MM to save your preference and return to the feature menu Handset reset 1 Press when in idle mode to enter the feature menu 2 Press di or GQ to scroll to RESET 3 Press and enter the system PIN Default is H66 4 Press and RESET will be prompted 5 Press IS to confirm and reset all the personalized settings of handset to default 28 Base settings Set the recall time The default recall flash time is suitable for the Telstra network It is unlikely that you should need to change this setting unless advised to do SO 1 Press when in idle mode to enter the feature menu 2 Press dil o Wed to scroll to FLASH TIME 3 Press IEW and Gor GM to select SHORT MEDI i or LUI Jis 4 Press MEM to save your preference and return to the feature menu Change system PIN 1 Press when in idle mode to enter the feature menu 2 Press d or WA to scroll to SYSTEM PIH 3 Press and
14. detect the remote access code when your announcement is playing Wait until the announcement is over before entering the code There might be interference on the telephone line you are using Press the dial pad keys firmly when dialing 43 Help No Calling Number Display number name displayed Have you subscribed to Telstra Calling Number Display See page 30 e The caller may have blocked their number An exact name number match was not found in your phonebook Check that you have stored the complete number including area code The caller might not be calling from an area which supports Calling Number Display Both you and the caller s telephone companies must use equipment compatible with the Calling Number Display service The Calling Number Display information shows after the first or second ring Base unit does not ring but the lights are on e Have you connected the telephone line correctly e Is the base ringer set to off See page 28 e You may have a faulty line or socket Try using another socket 44 Buzzing noise on my phone or on other electrical equipment nearby e Sometimes your Telstra Slim Touch 9650 can interfere with other electrical equipment if it is placed too close It is recommended that you place your Telstra Slim Touch 9650 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference e If you have an ADSL internet service ensure correct
15. eature menu 2 Press 89 to select DE REGISTER HS 3 Enter the system PIN Default is SE Press D confirm 4 Press MZ o We to select the desired handset 5 Press and display will show DE REGISTER 6 Press JEM to confirm Display will show QE REGISTERED if it is successful NOTE You cannot de register a handset if any other system handset is in use Register an additional handset Your additional handset s will come pre registered but should you need to register a handset follow these steps 1 Press when in idle mode to enter the feature menu 2 Press 8 Td to select REGISTER HS 3 Enter the system PIN Default is G amp G 4 Press Band suede dn show guum guns gumun om m imi T guum guum iT Tri MINI LE HH l Ern H M IL MI e al Vel c H PHL JL a tome ion n Hunan ua naa PH Dh 5 Press and hold on the base Handset display will ne fEGISTERING The handset will display HAHISET 4 with denotes the handset uriber EN if registration is successful The In Use light comes on when registering NOTE If the registration is not successful the display will show H BASE FOLINT To reset the handset remove the handset from the telephone base and place it back in Try the registration process again 41 Help Phone does not work e Have you installed the battery correctly See page 10 e Check that the mains power is correctly connected See page 9 e Is the handset switched
16. elephone is ringing to silence the ringer temporarily This will silence the ringer without disconnecting the call The next incoming call will ring normally at the preset volume NOTE Each handset will ring when there is an incoming call unless the ringer volume is turned off Pressing or on one handset will only silence the ringer of that particular handset Chain dialing This feature allows you to initiate a dialing sequence from numbers stored in the phonebook call list history or redial list while you are on a call Chain dialing can be useful if you wish to access numbers other than phone numbers such as bank account information or access codes from the phonebook call list history or redial list Phonebook You can store up to 200 names and numbers in the phonebook Names can be up to 15 characters long and numbers up to 30 digits Store a name and number 1 In standby mode choose MM and press f o VJ to select PHoHEBOOE 2 Choose MEM to access the Phonebook menu 3 Press d or VJ to select STORE Choose M 4 Enter the number and choose iit 5 Enter the name and choose M 6 Choose MEM to save the phonebook entry You must enter a name to go with a number in order to save the entry Entering names Use the keypad letters to enter names e g to store Tom Press once to enter T Press MA three times to enter o Press M once to enter m Writing tips Press to delete the last character or digi
17. ess to delete digit while entering 5 Press IM to enter the new PIN code 6 Press JEM to confirm the new PIN code 7 Press to save the settings Using the answering machine at the base Switch on off Touch to turn the answering system on or off The light behind the key will be on when answering system is turned on Call screening You can listen at the telephone base to a caller leaving a message If you want to turn off the call screening feature set the telephone base volume to zero Remember to raise the volume in order to hear your messages during playback Play Messages If you have new messages the telephone plays only the new messages oldest first If there are no new messages the telephone plays back all messages oldest first 1 Touch 2 During message playback touch below keys to perform the following functions RA Press to stop playing messages or resume playback Press once to replay current message from the beginning Press twice to playback the previous message EJ Skip to play the next message Delete the current message Increase the loudspeaker volume by one level 1 to 8 e Decrease the loudspeaker volume by one level 1 to 8 Delete all old messages In idle mode touch twice continuously all previously heard messages will be erased 39 Additional handsets mutti handset packs onlu If you have purchased a multi handset pack you are able to make inter
18. eviously reviewed messages 17 Getting to know your phone 4 SKIP FORWARD During message playback touch to skip to the next message 5 CHARGING LED Steadily On when the handset is put into base cradle for charging 6 VOLUME During message playback touch to increase the speaker volume In idle touch to increase the base ringer volume 7 VOLUME During message playback touch to decrease the speaker volume In idle touch to decrease the base ringer volume 8 PLAY STOP In message playback mode touch to playback or stop playing messages 9 CHARGING CRADLE 10 ANSWER ON OFF Touch to switch the answering machine on off 18 11 PAGE Touch to page all registered handsets 12 SPEAKER Navigating the menus Your Telstra Slim Touch 9650 has an easy to use menu system Each menu has a list of options as outlined on the following page When the handset is switched on and in standby 1 Choose EM to open the main menu 2 Then press or buttons to move through the available options 3 Choose EM to select a menu option or the to return to the previous screen Getting to know your phone Message counter display Display Description m ee m i a E E Ln tse ri ata ura i Rn P id od When answering machine is OFF When answering machine is OFF and no new TAM messages received Flashing alternatively with OF Answering machine is OF
19. ge 10 Slide the battery compartment cover back 3 Place the handset on the base to charge for at least 24 hours When the handset is fullu charged the E will be displayed Using your Telstra Slim Touch 9650 phone on a Broadband ADSL line If this product is to be used on a broadband ADSL line then you must ensure that it is connected via an ADSL filter Using this product on a Broadband line without an ADSL filter may cause problems with this product and your Broadband service 12 Date and time If you have subscribed to Telstra s Calling Number Display service the date and time is set automatically for all handsets when you receive your first call The date and time is recorded with each answering machine message you receive If you have not subscribed to Telstra Calling Number Display you can set the date and time manually Set date and time manually 1 Press when in idle mode to enter the feature menu 2 Press d or V to scroll to SET DATE TIME 3 Press JM and then edit the date 4 Press the dialing keys 0 9 to enter a two digit number or press d or QS until the screen displays the correct value Press MM to advance 5 Repeat step 3 until the date and time are set 6 Press Rial to save NOTE Press di o WAP to toggle H PH when moving the cursor to the AM PM setting field Getting to know your phone Handset buttons 1 EARPIECE 2 M
20. he earpiece and the loudspeaker 2 Press to end the call NOTE During a handsfree call press 4 or GH to adjust the volume Answer a call in handsfree mode When the phone rings 1 Press on the handset The call is transferred to the handset loudspeaker Switch to handsfree mode during a call 1 When in a call press PJ on the handset to put the call on the loudspeaker To switch handsfree off and return the call to the earpiece press again 23 Using the phone Redial Up to 20 of the last telephone numbers called are saved in the redial list You can select any of the numbers to redial or delete Redial the last number called 1 Press EST The last number you called will be displayed 2 Press 3 or E Dto dial the number displayed Delete a redial number 1 Press EEM then press Aor GH to move to the number you want to delete 2 Choose EJ to delete the selected entry Find handset Paging You can ring a handset to help locate it 1 Press 9 on the base All handsets registered to the base will ring for up to 60 seconds The display shows FAGING 2 Press on the base again to stop the paging if handsets are on the base or press 9 or D or any dial pad key 0 9 or on any handset if it s off the base NOTE If there is an incoming call during paging paging will cease and the phone will ring with the incoming call instead 24 Temporary ringer silencing Press or while the t
21. he event your answering machine is switched off Using the Answering machine from the handset Switch the answering machine on off The answering system must be turned on to answer and record messages When the answering system is turned on the light on the telephone base will be on and icon will display on the handset 1 Press JEW when in idle mode to enter the feature menu 2 Press to select AHS SYSTEM 3 Press Aww to select SETTINGS then press 4 Press to select ANSWER OM OFF 5 Press or GQ to choose 0H or GFF then press M Play Messages If you have new messages the telephone plays only the new messages oldest first If there are no new messages the telephone plays back all messages oldest first 1 Press when in idle mode to enter the feature menu 2 Press to select AHS SYSTEM 3 Press to select FLAY MESSAGE Options during playback Press Aor to adjust the speaker volume Press M to skip to the next message Press to repeat the message currently playing Press twice to listen to the previous message Press to delete the current message The system advances to the next message Press to stop and revert to the previous menu 35 Answering machine Delete all old messages 1 Press when in idle mode to enter the feature menu 2 Press to select AHS SYSTEM 3 Press re to select DEL ALL OLD then press 4 The handset shows DELETE ALL OLD PMZ2527 Press MM
22. he handset goes out of range of the base the line will hang up if you are on a call When you move back within range the handset will automatically reconnect to the base Receive a call When you receive a call the phone rings The display will show the caller s number if available or the caller s name if it matches an entry in the phonebook 1 Press 3 or E Dto answer the call Using the phone Earpiece handsfree volume Press or QM to adjust the listening volume of the earpiece or loudspeaker with five levels when during a call Each press of the button increases or decreases the volume level by one increment 1 Press i or V amp to increase or decrease the volume level while in a call NOTE 1 All volume settings handset and speakerphone are independent 2 When the volume reaches the minimum or maximum setting you will hear two beeps Mute During a call you can talk to someone nearby without your caller hearing 1 Choose REJ while in the call The display shows UTET and your caller cannot hear you 2 Choose again to unmute the microphone Handsfree Handsfree lets you talk to your caller without holding the handset to your ear It also enables other people in the room to join in the conversation over the loudspeaker Make a handsfree call 1 Dial the number then press on the handset is displayed You will then hear your call over the handset loudspeaker Press to switch the call between t
23. his product has been designed and tested for Australian conditions for use with Telstra s network This User Guide provides you with all the information you need to get the most from your phone Before you make your first call you will need to set up your phone Follow the simple instructions on the next few pages Some Telstra features such as MessageBank and Calling Number Display may attract feature and usage charges Please visit Telstra com for details Need help PLEASE LOOK IN THE HELP SECTION AT THE END OF THE USER GUIDE IF YOU EXPERIENCE ANY OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA PRODUCT OR PLEASE CONTACT THE TECHELP INFORMATION LINE 1300 369 193 OR CONTACT US BY EMAIL AT tcpsupport_au vtech com Hearing aid Please note that the Telstra Slim Touch 9650 works by sending radio signals between the base and handset These signals may interfere with some hearing aids causing a humming noise Got everything The package contains the following items e Telstra Slim Touch 9650 handset e Telstra Slim Touch 9650 answering machine base unit e AC power adapter e Telephone line cord 1 NiMH rechargeable battery pack e 1 User manual If you have purchased a Telstra Slim Touch 9650 multi handset pack you will also have the following for each additional handset e Telstra Slim Touch 9650 handset e Telstra Slim Touch 9650 charger e 1 NiMH rechargeable battery pack e AC power adaptor for the charger
24. ing the answering machine at the base 39 Product warranty amp Customer service 47 Switch on off 39 Call screening 39 Play Messages 39 Delete all old messages 39 Important safety instructions When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury including the following 1 Read and understand all the instructions 2 Follow all warnings and instructions marked on the product 3 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning 4 Do not use this product near water for example near a bath tub kitchen sink swimming pool 5 Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock 6 Unplug this product from the wall outlet and contact TecHelp on 1300 369 193 under the following conditions e When the power supply cord or plug is damaged or frayed e If the product does not operate normally by following the operating instructions e If the product has been dropped and the outer casing has been damaged e If the product exhibits a distinct change in performance 7 Avoid using a telephone during an electrical storm There may be a remote risk of electric shock from lightning 8 Do not use the telephone to report a gas leak in the vicinity of the leak 9 Use only the supplied NiMH Nickel
25. isappear 32 Telstra Home Messages 101 You can get messages from your Telstra fixed home phone when you are away from the phone busy on another call or using the Internet Callers will hear a standard greeting inviting them to leave a message To call Telstra Home Messages 101 Press fg and dial 101 OR When the handset is in standby mode press and hold the BT key the handset will dial 125101 OR Press 9 and then press and hold the ET key The handset will dial 125101 Telstra Network Services Clear flashing message indication After you have listened to all new messages the indicator on the handset should turn off automatically However if this does not occur for example when you have accessed your Telstra MessageBank service while away from home use the clear voicemail feature Clearing the flashing message indication only turns off the indicators it does not delete your messages As long as you have new messages Telstra will continue to send the signal to turn on the indicators To manually turn off the new voicemail indicator 1 Press when in idle mode to enter the feature menu 2 Press d or VEA to scroll to CLR VOICEMAIL 3 Press the screen shows TURH OFF mmaa nunan uma man s sumun uas sunn mmm G8 H PPP ott 11H El Peri bid el of fie s i d d i a a 4 Press again to turn the voicemail indication off or press to cancel the procedure NOTE For information about using you
26. isplay provided it is not blocked prior to answering the call If your caller s name is stored in the phonebook and a number match is found you will see the caller s name on the display instead Call features and charges may apply Call List When Telstra Calling Number Display is active on your service dialled numbers will be saved in the telephone s Calls list Your phone can store up to 30 answered calls and unanswered with date time information in the call list The number will be shown on the display when the phone is ringing If the number matches with one of the entries in your private phonebook the caller s name stored in the private phonebook will be displayed with the number Missed calls are marked with amp x MISSED CALL S Each time you review a call list entry marked with 57 icon the number of missed calls decreases by one When you have reviewed all the missed calls the missed calls indicator no longer shows You can review redial and copy an entry into the phonebook Entries appear in 30 reverse chronological order Only one handset can review the call list at a time If a handset tries to enter the call list while another handset is already in it HOT AVAILABLE AT THIS TIME appears The call list information might not be available for every incoming call The callers might intentionally block their names and or telephone numbers Call list display screen messages PRIVATE HUMBER The caller is bloc
27. king the telephone number This caller s number is unavailable When the list is full and a new call is received the oldest entry will be deleted automatically IMPORTANT To use Telstra Calling Number Display you must first subscribe to the service from Telstra For more information on Telstra Network Features call Telstra on 13 22 00 To ensure the caller s name is displayed make sure you have stored the full telephone number including the area code in the phonebook Telstra Network Services View call details 1 Press VM to access the call list OR 1 Press MA when the handset is not in use 2 Press FW or VJ to select CALL LOG 3 Press iat to select REVIEH and then press 4 Press For GH to browse through the call list NOTE The name if available telephone number date and time of all incoming calls are shown on the screen You hear a double beep when the list reaches the beginning or end of the call list Dial from the Call List 1 When in the call list press AA or GH to browse 2 Press f or D to dial the entry Store a call list entry to the phonebook 1 When in the call list press AA or GQ to browse 2 Press MMM to select an entry The screen displays ENIT HUMBER 3 Use the dialing keys to edit the number e Press REJ to backspace and erase a digit e Press and hold to erase the entire entry Press VI to move the cursor to the left or to the right e Press and ho
28. ld to insert a dialing pause a F appears 4 Press to move to the name The screen displays EDIT HAME 5 Use the dialing keys to edit the name e Press to backspace and erase a character e Press and hold EJ to erase the entire entry e Press VAI to move the cursor to the left or to move the cursor to the right 6 Press Rial to save e If the entry is already saved in the phonebook the handset shows gp qum gums os uuo OP man a EO gunn aman hi Gg SPILL iari ie PUDPUhS4PPPPY feed BE EE BB emf iuni dale d uot ff fume stn o e f there is no call list information the handset shows LIHAELE TO SAVE Delete an Entry in the Call list 1 When in the call list press 4 or GH to browse 2 Press RES to delete the selected entry 31 Telstra Network Services Delete the Entire Call List 1 Press fS when the handset is not in use 2 Press d or VJ to select CALL LOG and then press M 3 Press di o WA to select IEL ALL CALLS then press M 4 The screen shows DELETE ALL CALLS Press itt to confirm Flashing Message Indicator FMI The Telstra Slim Touch 9650 is designed to provide visual indication when a new message is left in your Telstra Home Messages 101 or MessageBank service To arrange connection of the Flashing Message Indicator service simply call Telstra on 13 2200 When a new message is left the 4 will be displayed on the handset After you have listened to your message s the z4 Will d
29. n a line to display Star key In idle pre dial during a call mode press to insert a In phonebook entry view mode press to view the previous digits when the number is longer than a line to display Key 1 2 and 3 In Idle press and hold KEY 1 to dial Telstra Home Messages 101 or MessageBank service During a call press and hold KEY 2 to access a Call Waiting Call Press and hold KEY 3 to commence 3 Way Chat 7 INTERCOM Press to make an intercom conversation between handsets or transfer a call 8 MICROPHONE 9 MUTE DELETE During a call press to mute un mute the microphone Call list phonebook redial list entry press to delete the selected entry In editing pre dial mode press to backspace During message playback press to delete the message currently playing 10 REDIAL PAUSE In idle mode press to view the redial list In editing pre dial mode press and hold to insert a dialing pause Getting to know your phone 11 TALK ON RECALL In idle menu pre dial mode press to make a call In phonebook number editing mode press to insert a recall Call listlphonebook redial list entry press to make a call to the selected entry 12 SPEAKER In idle menu pre dial mode during a call press to turn on off the speakerphone Call listlphonebook redial list entry press to make a call with speakerphone 15 Getting to know your phone Handset display sa 9l gu Display
30. nal calls transfer external calls from one handset to another and use the conference option Call another handset You can make internal calls between two handsets 1 Press and if you have only one other handset it will ring 2 If you have extra handsets enter the handset number to select the other handset you want to call Transfer a call You can transfer an external call to another handset registered to the base 1 During external call press A Your external caller is put on hold 2 If you have only one other handset it will ring If you have extra handsets enter the handset number to select the other handset you want to transfer to 3 Press fg on the called handset to answer the call 40 4 Press on the calling handset or place your handset back in the telephone base or charger to transfer the external call to the called handset 3 Way conference call You can hold a 3 way conference call between 2 internal callers and 1 external caller No subscription is required 1 During the external call press m Your external caller is put on hold 2 If you have only one other handset it will ring If you have extra handsets enter the handset number to select the other handset you want 3 Press 9 on the called handset to answer the call 4 Press and hold on the calling handset to setup the conference call Additional handsets De register a handset 1 In standby mode press MEM to enter the f
31. ode choose and press f o VJ to select PHoHEBDOK 2 Press VSW twice 3 Press d or VAI or use the alphabetical search to browse 4 Press EEJ to remove the selected entry 26 Settings Handset settings Using the feature menu you can customize many of the telephone s settings 1 Press JEM when in idle mode when the phone is not in use to enter the feature menu 2 Use f or GH to scroll to the feature to be changed When scrolling through the menu the top menu item is always highlighted with a symbol 3 Press to select the highlighted item NOTE Press qto cancel an operation back up to the previous menu or exit the menu display Press and hold to return to idle mode Ringer volume Using this menu you can set the ringer volume level 1 6 or turn the ringer off When the ringer is turned off 1 icon appears on the handset screen 1 Press when in idle mode to enter the feature menu 2 Press dif o QM to scroll to RINGER VOLUME 3 Press EM and Aor GZ to browse each volume level A sample of each ringer volume plays as you scroll through the choices Level 1 to 6 and Ringer Off are available 4 Press IMM to save your preference and return to the feature menu Ringer tone You can select different ringer tones 1 Press when in idle mode to enter the feature menu 2 Press di o VA to select RINGER TOHE 3 Press EM and Gor GM to select the desired ringer tone A sample of e
32. on 132200 for residential customers or 132000 for business customers Product Warranty Subject to the conditions below Telstra guarantees this product against any defect in materials or workmanship under conditions of normal use for a period of 24 months from date of purchase The benefits conferred by this warranty are in addition to other warranties and remedies that are implied under the Trade Practices Act and similar State and Territory laws Statutory Rights Subject to your Statutory Rights the goods will not be eligible for service under this warranty if a Proof of purchase cannot be provided b The defect was caused by an accident misuse abuse improper installation or operation vermin infestation lack of reasonable care unauthorised modification loss of parts tampering or attempted repair by a person not authorised by Telstra or c The product has been damaged by lightning or a mains power surge To obtain service during the term of this warranty call the TecHelp Information Line on 1300 369 193 or contact us by e mail at tcpsupport_au vtech com If it is necessary to have the product serviced the Customer Service Representative will inform you of the product return process Please ensure that a You provide proof of purchase b Your product is suitably packaged and c You have included all components from the original purchase Subject to your Statutory Rights a Any claim under this war
33. on flashes e Is the handset registered correctly to the base See page 40 e Check that the mains power is correctly connected e Check that the handset is within range of the base e Is the battery low Place the handset on the base charger to recharge E Battery icon does not appear to be filling e Try cleaning the charging contacts e Check that the mains power is correctly connected e If the above measures do not correct the problem replace the battery You hear the busy tone when you press e Make sure the handset is in range of the base e Another handset registered to your Telstra Slim Touch 9650 base may be on the line Answering machine does not record any messages e Make sure the answering machine is switched on See page 35 e The memory may be full please delete some old messages to free up space See page 36 Answering machine messages have the wrong date and time e Have you manually set the date and time See page 12 Cannot access your messages from another phone e Have you changed the remote access security PIN code See page 39 Always keep a note of the new PIN code in a safe place Has remote access been disabled To enable remote access see page 38 Make sure you are calling from a touch tone telephone When dialing a number there should be tones If there are clicks then it is not a touch tone telephone and cannot activate the answering machine The answering machine might not
34. ote access Remote pin MSG alert tone Flash Time Set Time format Date format Clear System PIN Reset Date Time Voicemail Short Medium Set date 12 hour DD MM YY Turn off Old PIN Reset Long 24 hour MM DD YY indicator 20 Keystroke table Upper case 1 space 1 f lt gt 35 1 8 2 ABCZAACAE 3 DEF3EEA 4 GHIA4ITLPT 5 JELBA 6 MNOSGRO PQORSTVBN E 8 TuVEBOUO WXYZ9goszu 0 Oe f ep rig 4 rA 0 rm m rarsTBmes O om 8 tuvesoo 9 wxyzomo 60 4 I Highlighted characters Only upper case supported Getting to know your phone 21 Using the phone Switch handset off To switch the handset off 1 Press and hold amp 2 Press to confirm To switch the handset on 1 Press and hold again Make an external call 1 Press 9 or DI and then enter the telephone number Pre dialling 1 Enter the telephone number Press org to make corrections when entering the phone number Press and hold to insert a dialing pause a F appears 2 Press f or ED to dial 22 End a call 1 Press or put the handset in the telephone base or charger The screen displays the elapsed time as you talk in hours minutes and seconds Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and for a few seconds after your call is terminated Out of range warning When t
35. other phone 1 Press when in idle mode to enter the feature menu 2 Press Mam to select AHS SYSTEM 3 Press Av to select REMOTE ACCESS and then press MM 4 Press d or GH to select from 0H or OFF then press to confirm your selection To remotely access your answering system 1 Dial your telephone number from another telephone 2 When the system answers enter the four digit remote access code default remote access code is 0000 If there are any messages it will begin to play them 3 You can also enter the following remote commands 4 Hang up to end the call and save all undeleted messages 38 Keys Description During message Message is not playback playing Play all messages ABC Play new messages Delete message Press twice to delete aud ell no e Press once to repeat playing the current message from the beginning e Press twice to skip backward to the previous message Stop playing Press and then message to listen to the remote main menu Skip forward Toggle on off the answer machine b ag Enter the remote access code if the answering machine is on and during OGM playing Answering machine Set the remote access code 1 Press Dg show the menu when the handset is not in use 2 Press Sif to select ANS SYSTEM 3 Press A W to select REMOTE PIN and then press M 4 Enter your 4 digit security code Default is Bana Pr
36. r message service please contact Telstra on 13 2200 for assistance Call Waiting Call Waiting tells you if a new caller is trying to contact you when you are already on the phone A discreet tone alerts you to the new caller so you can answer your second incoming call by putting the first caller on hold 1 Press and hold the button Your first caller is put on hold and you can talk to your second caller 2 To revert back to the original caller press and hold the button again 3 Way Chat This service is available on most lines ready for you to use If you are already on a call you can add another person and then have a 3 Way Chat To put existing call on hold and make a new call then to 3 Way Chat 1 Press f this dials recall then listen for dial tone 2 Dial the second phone number 3 Press and hold Gx To Split a 3 Way Chat or switch between callers 1 Press and hold EJ 33 Telstra Network Services Pre stored Telstra Network Features In idle 1 Press and hold FEM key to access 10 Telstra services number non user programmable FEAT ASSIST C W ON C W OFF To call Feature Assist Turn Call Waiting on Turn Call Waiting off CHK CALL WAIT To check Call waiting status CALLRETURN To use Call Return CFIMM ON Turn Call Forward Immediate on CFIMM OFF Tum Call Forward Immediate off CHKCFIMM To check Call Forward Immediate C B ON To turn Call Back on C B OFF To
37. ranty is limited to the cost of repair or replacement of the product and b If the goods are found to be in sound working order by the authorised service centre you may be charged a fee for service and for any other 47 Customer service amp Product warranty direct costs associated with having the product delivered for service For your records Date of purchase Place of purchase Serial number For guarantee purposes proof of purchase is required so please keep your receipt 48 49 50 51 www telstra com COPYRIGHT 2009 Telstra Corporation Limited This work is copyright All rights reserved Other than for purposes and subject to conditions prescribed under the Copyright Act no part of it may in any form or by any means electronic mechanical photo copying microcopying scanning recording or otherwise be reproduced stored ina retrieval system or transmitted without prior permission from Telstra Corporation Limited ABN 33 051 775 556 Trade Mark of Telstra Corporation Limited Registered Trade Mark of Telstra Corporation Limited
38. t Press and hold to delete all characters or digits Press Wor to move backward or forward through the characters digits Press and hold F 3 to switch between upper and lower case Review an entry 1 In standby mode press 49 The first entry in the phonebook will be displayed 2 Press or GQ to select the phonebook entry that you want 3 Choose to view the phonebook entry OR 1 Choose and press Aor W to select i m fem fenet F Ir NEN IE i i Pwi ii i ris 2 Choose to access the Phonebook menu 3 Choose to select REVIEH 4 Press fS and or GQ to browse the phonebook entry Dial an entry 1 In standby mode press 4 9 to access the Phonebook 2 Press d or GH to select the entry you want or search alphabetically using the alphanumeric keypad see tip below 3 Press 5 or ED to dial the desired number To search alphabetically Press the relevant keypad button e g for the entries beginning with T press once then press ff o VJ to scroll through the entries 25 Phonebook Edit a name and number 1 In standby mode choose and press fo VJ io select PHoHEBOOK 2 Press VSW twice 3 Press FM or VAI or use the alphabetical search to browse 4 Press fff to select c an Denny The screen shows ETIT HUMBER 5 Use the dialing keys to edit the number and the name 6 Press Va to save When editing a name or number choose Fiz to delete characters and digits Delete an entry 1 In standby m
39. tery should give up to 10 hours talk time or 100 hours standby time on a single charge Note that a new battery will not reach full capacity until it has been in normal use for several days To keep the battery in the best condition leave the handset off the base for a few hours at a time Running the battery right down at least once a week will help it last as long as possible The charge capacity of the rechargeable battery will reduce with time as it wears out giving the handset less talk standby time Eventually it will need to be replaced A replacement battery pack can be obtained bu contacting TecHelp on 1300 369 193 or from your local electrical retailer After charging your handset for the first time subsequent charging time is about 6 8 hours a day The battery and handset may become warm during charging however this is normal Setting up for multiple packs If you have purchased a Telstra Slim Touch 9650 multiple pack you will need to prepare additional handsets and chargers for use For each additional handset and charger Mains power cable 11 Getting started 1 Plug the mains power cable into the charger base plug the other end into the mains power wall socket and switch the power on 2 To fit the NiMH battery into the handset slide out the battery compartment cover Place the supplied rechargeable battery pack in the battery compartment with the battery connector plugged in as shown on pa
40. to confu your elec Record and play memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system You can record your own memos using a system handset Playback and delete them in the same way as incoming messages 1 Press when in idle mode to enter the feature menu 2 Press JEM to select AHS SYSTEM 3 Press di or QM to select RECORD MEMO and then press S Speak wards the microphone of the handset after a beep tone 4 Press when finished recording The recorded memo will be played automatically 36 5 Press qto stop playing press REES or Ei to delete the memo NOTE Memos shorter than one second are not recorded Answer machine settings Set the answer delay 1 Press when in idle mode to enter the feature menu 2 Press M to select ANS SYSTEM 3 Press aw to select SETTINGS then press 4 Press and MA or V amp to select amp HSHEF EL EH TE 5 Press and to select Ti T L mie be gt ETIMHI ii THE Bs E Lan ET if diss ort RIMES 9 sim i Mani i m eae nuii i m us 6 Press IM to save your preference and return to the feature menu NOTE If Toll Saver setting is selected the answering machine will pick up after two rings if there are new messages and after four rings if there are no messages Answering machine OGM settings This is the message your callers hear on the answering machine There is one pre recorded o
41. turn Call Back off To use Feature Assistant 1 Press and hold EM and press AA or GH to select FEAT ASSIST 2 Press f or ED to call the number To check or turn Call Wait on off 1 Press and hold and press Paves to Select C M OH C M OFF or CHE CALL HAIT 2 Press 5 o Epp call the number 34 To use Call Return 1 Press and hold and press 4 0 V to select CALL RETUR 2 Press 5 or Epo ca call the number To turn Call Forward lmmediate On 1 Press and hold FEM and press AA o WP to select CF IMM OH 2 Press and enter the forward number 3 Press 3 or Dto call the number To check or turn Call Forward Immediate Off 1 Press and hold EM and press aw to select CF IMM OFF orCHK CF I 2 Press 9 or E call the number To turn Call Back On Off If you have activated the Call Back feature after you hear busy tone you can turn the feature off as follows 1 Press and hold and press d o WP to select OM or C B OFF 2 Press 3 or ED toca call the number Answering machine The answering machine records unanswered calls when it is activated It can store up to 99 messages within the maximum recording time of 28 minutes Total recording time includes all voice prompts outgoing messages and incoming call messages Your answering machine is designed to answer calls after 14 rings when it is switched off This is to enable you to operate the remote access functions of your answering machine in t
42. utgoing message or you can record your own Record the outgoing message 1 Press when in idle mode to enter the feature menu 2 Press fS f to select ANS SYSTEM 3 Press d or QM to select SETTINGS and then press M 4 Press a io to select GM SETTINGS a imi 6 Press to start nies after a beep sound is heard 7 Press to stop recording and save the message The just saved message is played automatically 8 Press d at any time to stop playing NOTE When playing the message pressing PR or m will delete it Play the outgoing message 1 Follow steps 1 to 4 in the previous section 2 Press TEI and 9 or GU to select PLAY 3 Press and the message will be played 4 Press to stop playing Or press REJ to delete the current playing OGM recorded by yourself e Only available when there is an OGM you recorded before Turn on off the message alert If the message alert is turned on this telephone can beep every 10 seconds to alert you of new messages The tone stops when all new messages have been reviewed 1 Press when in idle mode to enter the feature menu 2 Press to select AHS SYSTEM 3 Press d orQ to select 35 ALERT TOHE and then press M 4 Press d or GH to select from OH or OFF then press EM to confirm your selection 37 Answering machine Remote access Remote access allows you to operate your answering machine and listen to your messages by calling your phone from an
43. wall socket and switch the power on Telephone wall socket lf you have ADSL high speed Internet service an ADSL filter not included is required Telephone line cord Getting started 2 To fit the NiMH battery into the handset slide out the battery compartment cover Place the supplied rechargeable battery pack in the battery compartment with the battery connector plugged in as shown Slide the battery compartment cover back UJ Place the handset on the base to charge for at least 24 hours When the handset is fullu charged the E will be displayed The Charging LED lighting up indicates that the handset is properly placed on the base 4 When the battery is fully charged plug one end of the telephone line cord into the base station and the other end into the telephone wall socket 10 WARNING Do not place your Telstra Slim Touch 9650 in the bathroom or other humid areas IMPORTANT The base station must be plugged into the mains power socket at all times Do not connect the telephone line until the handset is fullu charged Only use the power adaptor telephone cables and NiMH battery pack supplied with the product Battery low warning If the E flashes in the handset display you will need to recharge the handset before you can use it again Getting started During charging the E will appear to be filling in the display Battery performance In ideal conditions a fully charged bat
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