Open Internet Policy - Sandwich Isles Communications
Contents
1. circumstances Any effects on service may only be noticeable in times of significant congestion SIBS may block any service protocol source or destination that SIBS determines to be illegal or a threat to life property or national security or if ordered to block or otherwise modify your data by law enforcement agencies At this time SIBS does not implement network management techniques when congestion occurs however in times of congestion on SIBS network SIBS may at its sole discretion implement reasonable network management techniques to protect the services of all of SIBS customers so that each customer has adequate service quality SIBS will not implement network management if degradation of service is caused by congestion on portions of the Internet outside of SIBS network SIBS will notify our customers on this website of changes to our network management policy Devices amp Software that may be Attached to SIBS Internet Access Service There are no restrictions on types of devices you may connect to SIBS network other than that they must be approved by the Federal Communications Commission FCC for use in the US telecommunications network You may not connect any equipment to SIBS network that is not approved by the FCC Most commercially available equipment such as modems routers and PCs are approved All equipment approved by the FCC will have a label stating that it is approved and what the type of the appr2. Sandwich Isles BROADEAND SERVICES Waimana Company Open Internet Policy Sandwich Isles Broadband Services supports this Open Internet Policy to promote the Internet as an open platform that enables consumer choice freedom of expression end user control competition and the freedom to innovate without permission For purposes of this Open Internet Policy you and your refer to customers of Sandwich Isles Broadband Services SIBS Internet Access Service The terms we and our refer to SIBS and SIBS Internet Access Service Definitions Service Internet access purchased from SIBS This includes connectivity from your equipment at your premises to the Internet equipment at SIBS office connection of SIBS equipment to the Internet and SIBS equipment that is used to route and manage your traffic to and from the Internet and to provide you with services such as e mail web surfing file transfer Internet video and others Bandwidth The amount of data per second This may be thought of as the pipe that carries Internet traffic Bandwidth capacity is the amount of bandwidth that we or another network provider makes available for your use such as the amount of data that can be sent over a wire or fiber optic system Bandwidth demand is the amount of bandwidth that a customer wants to use Congestion A situation where the total bandwidth demand in bits of information per second on a c
3. Us If you have questions or comments regarding our network management policies or practices please contact us at 888 995 7274 or info Sandwichisles com
4. conditions of extreme congestion at various points in the Internet including SIBS network unless you have purchased a committed bandwidth service that specifically guarantees a fixed bandwidth such as a T 1 circuit SIBS does not guarantee that your service will never be degraded Note that bandwidth requirements will differ by real time application For example video such as that offered by various services such as YouTube may require somewhat less total bandwidth than entertainment quality streaming video Bandwidth requirements may also differ among providers Privacy of Customer Information SIBS inspects packets of data you send or receive over our network to allow us to route and where applicable prioritize data We inspect only the packet headers which tell us where to send your data and the type of data it is i e web surf video file transfer etc SIBS does not examine the content of your data i e the data which you send or receive such as the messages from and to e mail addresses of your e mail which web sites you visit the sources of your video or the contents of files you send or receive SIBS does not store your data or sell or reveal it to any third parties SIBS may provide any of your data such as your billing records to law enforcement under appropriate legal orders if law enforcement requests your information in matters dealing with illegal acts or a threat to life property or national security Contact
5. ees that we can prevent all malicious or unwanted items from accessing your computer It is the customer s responsibility to protect their computers and other devices from unwanted or harmful items It is very strongly recommended that you provide your own virus and malware protection spam filtering and firewall software There are additional considerations regarding Internet security related to SIBS Internet access service See our Terms of Use Policy at http Awww sandwichisles com Services SIBS Offers SIBS offers the following Internet access services The bandwidths listed are the maximum bandwidth of the service You will not be provided additional bandwidth above what you purchased even for short periods of time You are not permitted to burst traffic above your purchased bandwidth Best Maximum Maximum Effort Downstream Upstream Monthly Services Bandwidth Bandwidth Recurring Cost a 3 Mb 1 Mb 35 95 b 6 Mb 1 Mb 35 95 c 15 Mb 3 Mb 59 95 Commercial rates are available upon request Use of SIBS Services for Real Time Applications such as Streaming Video The best effort services above may be suitable for real time applications if the customer has purchased adequate bandwidth for that service Disruption during times of congestion if any which you experience will be minimized if you purchase adequate bandwidth for the services you wish to use However since there are occasionally
6. idth because all customers share total bandwidth capacity at some points on our network and on the Internet If the bandwidth demand of all customers at that network location exceeds the bandwidth capacity provided you may not be able to use your entire nominal bandwidth All services other than Committed Bandwidth services are shared services used by many customers We size our Internet services by the bandwidth of all our customers including your service based on best of breed engineering practices Service is provided equally to all customers and every customer s data has an equal chance to be served On a downstream basis Internet to customer service is provided equally to all customers Internet services protocols and sources or destinations on the Internet such as websites e mail servers etc Due to limited bandwidth capacity on an upstream basis customer to Internet service is provided equally to all customers protocols and sources or destinations on the Internet such as websites e mail servers etc except that service types are prioritized to provide the best service possible to all customers We can prioritize services with streaming video being the highest priority then web browsing then all other services Service is not prioritized by customer or source or destination on the Internet Except as otherwise provided herein no services protocols or legal sources and destinations on the Internet are blocked under any
7. omponent of the Internet including on any part of our network exceeds the bandwidth capacity of that component to such an extent that traffic flow and service experiences degradation Congestion is usually of a transitory nature however in some cases such as an extremely popular website it may last for a significant period Degradation of Service Less than optimal performance of Internet services This may appear to you as slow response on web sites and e mail or distorted or frozen video Nominal Bandwidth The bandwidth of the service package you purchase This is your maximum allowed bandwidth Network Management Practices The bandwidth you purchase your service package or nominal bandwidth is the MAXIMUM bandwidth available to you Unless you have purchased a committed bandwidth service that specifically guarantees a fixed bandwidth such as a T 1 circuit it is not a guaranteed bandwidth SIBS will make its best effort to transmit your data in a timely fashion however SIBS does not guarantee you that you will be able to use your entire nominal bandwidth at any given time This is referred to as best effort service SIBS strives to make your total nominal bandwidth available for you to use within our network SIBS cannot control bandwidth available congestion or service quality on those parts of the Internet beyond our network When other customers use our network you may not be able to use your maximum nominal bandw
8. oval is This information is also found in the user s manual or printed instructions that are provided with the equipment and may be found online at the manufacturer s website You should read this label whenever you buy any equipment you wish to connect to SIBS network If you have questions about any particular equipment please call us at 888 995 7274 SIBS Internet access service is designed to function with accepted industry standard interface software such as provided by Microsoft Apple and others If you use a type of software not widely used in the worldwide Internet you may experience some problems with compatibility between your software and SIBS Internet access service If you have any questions please call us on 888 995 7274 and we will try to help you resolve this problem It is the customer s responsibility to assure that their software and operating interfaces conform to industry accepted specifications Network Security SIBS uses the latest industry best practices to maintain integrity and security of its network This may include security protections that interfere with some types of customer traffic If you believe your services are being disrupted by our security systems please contact us on 888 995 7274 SIBS provides a level of protection for your computers from spam viruses and other malicious or unwanted items While SIBS strives to provide the best protection possible for your computer we make no guarant
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