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User`s Guide - TST Expedited Services

1. 2000 2001 TST Expedited Services All Rights Reserved 14 Search By Date The Search By Date will display historical information about all Pros associated with your Customer ID for the date you selected The date used is the date the load was picked up The information displayed includes Pro Number The Pro Number you entered Authorization Number This can be your reference number your PO number or any special number or instruction your company provides us when the order is called in Shipper The name of the company that is shipping the freight In the case of multiple pick up and drop scenarios it is the name of the first shipper Also the City and State where the first shipper resides Consignee The name of the company that is receiving the freight In the case of multiple pick up and drop scenarios it is the name of the last consignee Also the City and State where the last consignee resides Date Time The Date and Time that the shipment was picked up Dispatch Status Can be one of three statuses Completed On The Road or Scheduled Total Pieces Identifies how many pieces of freight was shipped Total Weight Identifies how much weight was shipped Authorization Name The name of the person who called in the order Reference Number Any Reference numbers the customer gives us Truck Size This is the truck size billed to the customer If it is prefaced with EST it
2. 1 PRO s Listed E and much more 3 Local intranet 2000 2001 TST Expedited Services All Rights Reserved 9 View Pro Details Search by Pro When you click on the Pro Number when searching by Pro you get the following detail screen E TST Expedited Services SmarTrax Microsoft Internet Explorer OP x File Edt View Go Favorites Help Je gt OBS aSG9 Fa2aa a AN tm ya Sal MAIN MENU __ mz BACK en T S Texpeditea Services pa REFRESH A Details For PRO 244418 Son Sf E i Grant accessto View invoice Make pro 244418 Copy pro 244418 View Pro your customers and papenwok a master order to create new order transaction log 244418 A PickUp ETEA 06 11 2001 00 38 eam 01 34 Completed 4193 49412 DEMO CONSIGNEE WINDSOR ON Authorization Number For This PRO fi 23456 Submit Updated Authorization No BILLED CHARGES All charges are estimates based on information provided at the time order was placed Final billing is subject to changes in actual points of origin destination miles weights or other rate determining factors Line Haul Charges 0 00 Stop Charges 0 00 Accessorial Charges 0 00 Exchange 0 00 Taxes 0 00 Total Charges CA 0 00 244418 A Deliver 06 11 2001 05 22 na 07 32 Completed The following information is displayed Pro Number the Pro Number you entered Event thi
3. 2000 2001 TST Expedited Services All Rights Reserved 15 View Pro Details Search by Date When you click on the Pro Number when searching by date you get the Pro Detail screen For documentation on the Pro Detail screen see the section View Pro Details Search by Pro Search by Week Start Day The option View Pros for 7 days starting with is similar to the View Pros by Date option except it has the added functionality to lookup pros for 7 days starting with the date you select Please refer to the section Search by Date for further details Note that the information gathered in this search since it is historical in nature is at most 24 hours old 2000 2001 TST Expedited Services All Rights Reserved 16 Search Active Loads The Search Active Loads will display information about all active Pros associated with your Customer ID Pro Number The Pro Number for the load Authorization Number This can be your reference number your PO number or any special number or instruction your company provides us when the order is called in Shipper The name of the company that is shipping the freight In the case of multiple pick up and drop scenarios it is the name of the first shipper Also the City and State where the first shipper resides Consignee The name of the company that is receiving the freight In the case of multiple pick up and drop scenarios it is the name of the last consignee Also the Cit
4. We want to notify you that your emergency freight shipment has paperwork ready for viewing in SmarTrax on 04 18 2000 at 11 03 Eastern Time To find out more information about this load access TST Expedited Services Internet based track and trace service called SmarTrax Simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 47
5. At TST Expedited Services we strive to provide accurate timely information 7 days a week 24 hours a day Our computers are configured and programmed to deliver this kind of service However as much as we maintain our availability there are circumstances beyond our control that could impact your ability to access SmarTrax SmarTrax has been active since late 1998 and our experience has shown that the Internet can be the major culprit in limiting access to SmarTrax Full functionality of SmarTrax can be experienced by Internet Explorer 4 or higher or Netscape 3 or higher If SmarTrax is not functioning for you please first check to ensure your Internet service provider ISP is delivering service to you If you still have a problem please call our centralized dispatch office at 1 800 265 5023 and talk to one of our helpful Customer Service Representatives 2000 2001 TST Expedited Services All Rights Reserved 3 Forgot your User ID and or Password If you have forgotten your User ID and or Password please call our centralized dispatch office at 1 800 265 5023 and talk to one of our helpful Customer Service Representatives Logging on to SmarTrax Step 1 Finding the Internet site Get into your favorite Internet browser To go directly to SmarTrax type http www smartrax com on the address line of your Internet Browser Or you can go to the TST Expedited Services home page by typing http www tst91
6. ero OGHA Address Links Please type your new password up to amp characters in length It is recommended that you change your password frequently You will need to type the same password twice in order to confirm the spelling E When you need a reliable carrier Zi fa ia Fi Local intranet Y 2000 2001 TST Expedited Services All Rights Reserved MAIN MENU BACK REFRESH Change User Password Enter New Password Confirm New Password Submit Password Reset NOTE If this is your first time logging on to SmarTrax you are at this screen because for your own security you are required to change the initial password that was provided to you Please make up a new password that only you would know This password change routine will not automatically appear the next time you log in as long as your new password gets accepted If you are having problems accessing your account please call 1 800 265 5023 or e mail us at smartrax tst911 com Step 4 Select your Track and Trace Option You are now presented with several options Choose the option you want click on the option and enter any necessary data The options are 1 SD View Pros by Pro Number Enter a valid TST Expedited Services Pro number in the field provided The Pro number you enter MUST be a Pro that is associated with your customer ID Otherwise no information is displayed View Pros by Date mm dd yyyy Enter a valid historic
7. 1 TST Expedited Services clients are provided SmartTrax ID to track shipments find out with an ID before using Smar rax If you know fz36 123456 shipment ETA s request your SmarTrax ID please enter it here current truck location pinpoint truck location ona 2 Click on the Next button to continue map customized on oe 3 Or if you have received an e mail authorizin Forgot your Smartrax ID you to track a load click here Click here more 4 Go Ahead Ping Me TST Fleet Owners click here SAS TTT ETA lf you are having problems accessing your account or would like to sign 56927 up for one please call 1 300 265 5025 or e mail us at smartrax tst911 com E SmarTrax wins Windsor Business Excellence award feel Fa Local intranet 2000 2001 TST Expedited Services All Rights Reserved 5 Step 3 Select your User ID and enter your Password Within your company there can be multiple users defined to access SmarTrax From the drop down list select your User ID In the Password box enter your Password Click on the Login button E TST Expedited Services SmarTrax Microsoft Internet Explorer File Edit View Go Favorites Help E HASSLE FREE SERVICE MAIN MENU BACK REFRESH poe T S T Expedited Services x Smarivex is a value added service provided to TST DEMO COMPANY Expedited Services clients upon request Smarirex allows its users to access a large variety of Instructions for
8. Order Status The status of the order Completed Suspended Cancelled Suspended orders are orders where we dispatched a truck and the order was cancelled after the truck was dispatched Charges will apply in this case Cancelled orders are orders that are cancelled by the customer before we dispatch a truck Arrive at Border The Date and Time the truck arrived at customs only if on an international load This is dependent on the driver sending the proper satellite message If the driver is on an international load and forgets to send the proper satellite message this field may be blank Depart Border The date and time the truck left customs Only shows data if the trip is an international trip and the driver sent the appropriate satellite macro If the driver is on an international load and forgets to send the proper satellite message this field may be blank In Bond Number If the freight travels In Bond the corresponding number is here Purchase Order Contains the Customer supplied Purchase Order Number or reference number If more than one purchase order provided they will be separated by commas or slashes up to a maximum of 12 positions 2000 2001 TST Expedited Services All Rights Reserved 32 Billing Report Column Definitions Pro Number The Pro Number is the main reference number for the order This is how TST Expedited Services tracks all freight movements When calling us for more info
9. destination There are times when the freight is sitting waiting for a relay truck to pick up the freight The truck has arrived at one of the pick up or delivery points The truck could be turned off at this time Anyway you know where the truck is because it has arrived To use the Ping function do the following 1 Go to Search Active Loads and find the load you want to ping or find the latest position Drill down to the details of the trip and find which leg of the trip is active This will be the leg of the trip that has valid information in the Last Known Truck Location column i e 3 mi ENE Of CHATHAM ON As Of 04 18 2000 13 29 Down at the bottom of this screen there will be a highlighted phrase that says Get current location of Truck where is the truck number Click on this This will launch another instance of your web browser that will repeat the last known position This other instance will check every 5 seconds with SmarTrax to see if the position update ping has been returned It should take between 1 5 to 3 minutes to get a response If you don t get a response in 5 minutes the PING likely is not working for one of the reasons listed above Microsoft Internet Explorer Ea IN Truck Position Update Received 2000 2001 TST Expedited Services All Rights Reserved 22 5 When you get a response you have the option of viewing the location of the truck on a map Waiting For Satellit
10. fields The BROWN section at the top of the screen describes you Your name phone number fax number reference number e mail address and how you want to be contacted The EII OW section is for the pick up information It includes information about where the freight is coming from when it will be ready for pick up who to contact in case of problems what to do in special situations and any special information The GREEN section is for the delivery information It includes information about where the freight is going when it should be delivered who to contact in case of problems what to do in special situations and any special information The ORANGE section is for the Billing information It includes the information about who is paying for the freight and customs broker information if this is an international shipment If the shipper or consignee is paying most of the fields will be completed automatically for you Note All operations personnel are notified of orders coming in from SmarTrax to facilitate the management of your order 2000 2001 TST Expedited Services All Rights Reserved 20 Create New Orders From Existing Orders Also known as MASTER orders this technique allows you to create a new order without having to type all the details of the trip and about yourself Master orders are simply a selection of orders that you select based on existing orders that you did in the past with TST These Master orders f
11. means the Pro has not yet been invoiced so the billing truck size is an ESTIMATE only Total Miles This is the number of miles billed to the customer If it is prefaced with EST it means the Pro has not yet been invoiced so miles are an ESTIMATE only At the top of the list is a toggle that reads Show all loads for related accounts If your Company ID is a corporate account for example your company ID manages freight for multiple sites you can click on this wording and all of your locations will show up Leads On 02 44 2000 For DEMO Show al loads for related accounts ODM SPER Dewo AEE 24 2000 Ly VONOER BLT bt CHATHAM oN 2x01 Completed aa SikdXwpo Bkt DIMMS S4PFtR DENO COMA 24 2000 ROMULUS h CHATHAM ON 017 Completed 2x8 horre uae a Bidston Bka s DEMO SHIFER DEWO COMEKNEE 24 2000 eS ay a z ROMULUS n CHATHOM ON 10025 Conpieted 2 26 Do BikediTon Bled 7s DEBA SHPFER DENO CONSIONEE 282000 ROMJLUS M CHATHAM ON 01 03 DEWO SHPPER DEWO COIEINEE 24200 UPPER SANDU SCY OH CHATHAM ON 1542 Competed HEATHER s BiedMri Bked7s 144452 Compieted 23 2575 CEAN 294 5507 BikoiTon Bwgied 144467 DEAS SHPFER DENO COMEI EE 24 0000 CHATHAM ON ST THOMAS ON 1025 DB4D SHPFER DENO COMEIONEE 24 2000 ROMJLUS M CHATHAM ON X0 Compicted Gikacwgo Bweri 144469 Completed 3 77 BARG B edtwpo Bit 75 OBA SHIPPER DENO CONMSIAEE 24 0000 TOWULUS tA ST THOMAS ON CTT ia EMi Brdih 144501
12. new report from scratch select the report type from the selection box below the listing table and click the reate New Report button To create a new a report based on an existing one you already have in the list you can click the COPY g button ext to the report you wish to use MODIFY To make changes to an existing report click on the odified button Note that the standard reports cannot be If you are having problems with the report utility please call 1 800 265 5023 or e mail us at smartraxi tst911 com Ensure your e mail address is correct If not type it in Ensure your fax number is correct If not fix it Put an attention name of the person who should get the report Now you must select the columns of data you want to view on your report Each piece of data has help text associated with it so just click on the column name to get more information Later in this document is more detailed information about the reports From the drop down box select the order of the columns as you want them sequenced in your report When you are done click on the Next button at the bottom of the report This will save your report definition and take you back to the previous screen 2000 2001 TST Expedited Services All Rights Reserved 26 Modify Copy a Report To edit a report select the Modify icon beside the report you want to edit and click the mouse button You will be presented with the following screen The result
13. our valued customer To access TST Expedited Services Internet based track and trace service simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax In addition to accessing this information via the internet you will also be notified via e mail when the following events occur during the trip lt the list of events you have allowed your customer to view goes here gt The truck is dispatched The truck arrives at the shipper The freight loads The freight arrives at the border The freight clears the border The freight arrives at the consignee The freight delivers The paperwork is ready to be viewed in SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 38 How do your customers sign on to SmarTrax Your customer gains access to SmarTrax by going to www smartrax com and clicking on the text that says or if you received an e mail authorizing you to track a load click here aT ST Espedited S services Be Edi Yew Go faabet Hep Smartrax Microsoft In
14. report details DEMO COMPANY ID 001234 Report Name Standard Inbound Report 1 Report Type Inbound Report Last Updated on 04 20 2000 at 11 27 by SMARTRAX Prepared By Demo User Report for Date Range 04 11 2000 to 04 27 2000 Report Executed On 04 27 2000 at 16 53 Pro Number Bill of Lading Authority Name Authority Number Pick Up Company Name 159705 00102214 DEMO USER DEMO USER 159709 102233 DEMO USER DEMO USER 159943 103233 DEMO USER DEMO USER 159969 8873649324 DEMO USER PFA 1694 DEMO USER 160080 990755R DEMO USER 1699 DEMO USER 1985 160114 304779 DEMO USER 1700 DEMO USER __1 160280 104214 DEMO USER DEMO USER 7014 160293 105233 DEMO USER DEMO USER 7011 160315 44302 DEMO USER 1710 DEMO USER A 160405 482171869 1 DEMO USER 1707 DEMO USER 160406 380938 DEMO USER 1716 DEMO USER 7300 160491 GRR9687934663 DEMO USER 1698 DEMO USER 160573 106233 DEMO USER DEMO USER E 160632 44357 DEMO USER 1722 DEMO USER 160662 13573 DEMO USER 001723 DEMO USER Ei 160620 015634 DEMO USER DEMO USER 2000 2001 TST Expedited Services All Rights Reserved 30 Inbound amp Outbound Report Column Definitions Pro Number The Pro Number is the main reference number for the order This is how TST Expedited Services tracks all freight movements When calling us for more information please have the Pro Number handy Bill of Lading Customer Supplied Bill of Lading
15. 1 com on the address line of your Internet Browser Then click on the Track amp Trace button on the right side of the home page Option 1 F TST Expedited Services Sma Teas Micsocolt intenet Esectiores TS Texccanca Services Sua 2928 Wun EPA Swaine ie a valse added Welcome To SmarTrax serok Crowded to TST Exoachted Sareicen cl vente spos request Enab alcee umet bestrectionss for using Star sane acrea a laige warst at E o e seatures inehsting tbe abitiy 4 TST Expedted Sevaces chama ara providod bind rhpmenb fni st with an ID bofre using SmarJrax If you know stipmeri BTS request your Smarlrex ID please enter it here sure trudeleastian pepointiua lecotienens 2 Click o The Nest button to continue map otimati on demand npotisp and 3 Qrif you hove received an e mail authorizing Preget your Srearirax nin 5 se z fide Ieee 4 Go Ahead Pra me Mea Smarlrax I0 i2356 TST Fleet Owners click here eyon N you are having problams accessing your account of wauki ike to sign j acts an atn aA 6927 up for ane plesso call 1 800 265 5029 ar e rnail us at TEET Rea Option 2 I ODS BGG YL een ie SS Snee Legin H TST Expedited Services CD T Teosto July 10 TSI Exported Pies kt Mert One Orere Porwit Come ion the baritor On ometti TST Sauna L 0 Ahead SIP Trarotste Garai Expedite ca Pin Me PIST Sap ect
16. MAR IRAX A SMARTRAX Smar Trax User s Guide TST Expedited Services www TST91l1 com www SmarTrax com Last Updated July 11 2001 Table of Contents Welcome to SmarTrax SmarTrax Availability _ Forgot your User ID and or Password Logging on to SmarTrax Step 1 Finding the Internet site Step 2 Enter your SmarTrax ID Step 3 Select your User ID and enter your Password Step 3A If this is your first time Step 4 Select your Track and Trace Option CADNAER A U Q Search By Pro Number Screen View Pro Details Search by Pro Viewing the Charges for the Pro Viewing the Paperwork for the Pro Viewing Truck Location on a Street Level Map View Transaction Log Search By Date View Pro Details Search by Date Search by Week Start Day Search Active Loads View Pro Details Search by Active Loads What Date and Time mean on the Pro Detail Screen Place an Order Create a New Order From Scratch Create New Orders From Existing Orders Get a Position Update PING of an active load Custom Reporting Creating a new Report Modify Copy a Report Deleting a Report Running a Report Inbound amp Outbound Report Column Definitions Billing Report Column Definitions Logistics Report Column Definitions Create a User Account Granting Access to YOUR Customers Initial E Mail How d
17. Number If more than one number is supplied they will be separated by commas or slashes up to a total of 17 positions There is one Bill of Lading for each Pickup Delivery occurrence Authority Number Any special reference numbers given to us by the customer booking the load This is usually YOUR reference number like a P O number or Emergency Freight Authorization Number Authority Name The name of the person who gave us the authority to perform the load Freight Description Describes the type of freight moved Most freight will be labeled Freight All Kinds Hazardous Freight will start with the two letters HZ and then more descriptive text Maximum of 30 characters Pieces Pieces of freight picked up If there is more than one set of pick up delivery occurrences then it represents the pick up delivery occurrence currently viewed Weight Weight of goods moved If there is more than one set of pick up delivery occurrences then it represents the pick up delivery occurrence currently viewed Miles Billed Miles for the load If there is more than one set of pick up delivery occurrences then it represents the pick up delivery occurrence currently viewed Pick Up Company Name The Name of the Company where the freight was picked up Pick U p Company Address The main address of the pick up Company Pick Up Company Attention The Attention line of the Pick up Company Name Pick Up City The city where the freight was
18. TER PA 5 Click on Next button If you DO NOT want the data in Excel 97 format then keep the selection at HTML Format This will bring the data back to your screen in HTML format Technical Note Web generated reports are tested to work with Microsoft Excel 97 However you can still open the report in any spreadsheet software i e Lotus Quattro Pro that supports HTML format To do this deselect the Generate Report in Excel 97 Format and Click Next Once the report is generated in the browser you can save the HTML document to your local disk and open it using your preferred spreadsheet software package The actual steps for this procedure vary with the type and version of the browser as well as the specific spreadsheet program that you have Please consult your browser and spreadsheet programs documentation or contact us if you are having difficulties and an MIS personnel would be glad to assist you In the case where your company may include multiple plants then you will be presented with a fourth option and that is to select the Company You may run the report against any ONE of these listed companies The entry listed in RED indicates that this is your current plant that you are logged in as 2000 2001 TST Expedited Services All Rights Reserved 29 The resulting report would look something like this Below is only a sample Your report will differ It will give you details about who created the report and all the
19. TERNATIONAL TRUCK AND ENGINE To access SmarTrax go to http www smartrax com and enter your SmarTrax ID User ID and Password Your SmarTrax ID User ID and Password are as follows SmarTrax ID 123456 User ID DUSER Password SMARTRAX From SmarTrax you can do the following 1 View all your active trips 2 Show the latest position of your freight truck on a map of North America zoom down to the street level or zoom up to North America 3 Find out the Estimated Time of Arrival ETA of your freight 4 Request a Position Update Ping of where your freight is NOW 5 View Historical trips and find out when it arrived and who signed for the freight 6 View copies of all paperwork associated with the freight This includes all copies of Bills of Lading and our Invoice 7 Create Edit and run reports on all your inbound outbound or billed loads for any date range Copy the results of the report to an Excel spread sheet for further analysis 8 Grant access to the Track and Trace feature to your customers This feature extends our services to your customer free 9 Submit Orders These features are available 24 hours a day seven days a week Free Now you the customer can take CONTROL of your time sensitive freight On line help is available as well as a user manual in Adobe Acrobat format If you require more information about TST Expedited Services go to http www tst911 com There you will find all sorts
20. Trax c lt Your company name goes here gt is providing you access to track an emergency freight shipment that is originating from lt city and state where shipment starts goes here gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called SmarTrax This is a free service to you our valued customer We want to notify you that your emergency freight shipment has arrived at lt pick up company name gt in lt pick up city and state gt on lt date and time shipment arrives gt Eastern Time To find out more information about this load access TST Expedited Services Internet based track and trace service called SmarTrax Simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 41 Loaded Event E Mail The Loaded Event E mail will look like this This is an automatic computer generated e mail from SmarTrax c lt Your company name goes here gt is providing you access to track an eme
21. al date and the system will show all Pro s associated with your customer ID that were PICKED UP on the date you selected View Pros for 7 days starting with mm dd yyyy Enter a valid historical date and the system will show all Pro s associated with your Customer ID that were PICKED UP starting with the date you selected and including the next 6 days total of 7 days View by Active Loads Select this option to see all trips associated with your customer ID that are currently being managed by TST Expedited Services This includes trips currently on the road or scheduled to be picked up Change User Password Allows you to change your password at any time Password change takes immediate effect Place an Order Allows you to place an order with us Create Edit or Run Reports Allows you to create edit or run your own customized reports You can make reports for any of inbound outbound billing or logistics trips and run them for a given date range Create a User Account Allows you to create a new user account from within your company RUST Expedited Services SmenTrax Microsoft Internet Explores Ble Edt View Go Favethes Help S ODA E dre lek MAIN MENU BACK herresn Orders Reporte User Manegeenemt Contact Ue INTERNATIONAL TRUCK AND ENGINE A detailed instruction manual is supplied in Adobe Acrobat PDF format Vou cen i download the manual by clicking on the link View 5 ade balow Smatra rete Maras W
22. arios it is the name of the last consignee Also the City and State where the last consignee resides Date Time The Date and Time that the shipment was picked up Dispatch Status Can be one of three statuses Completed On The Road or Scheduled Total Pieces Identifies how many pieces of freight was shipped Total Weight Identifies how much weight was shipped Authorization Name The name of the person who called in the order Reference Number Any Reference numbers the customer gives us Truck Size This is the truck size billed to the customer If it is prefaced with EST it means the Pro has not yet been invoiced so the billing truck size is an ESTIMATE only Otherwise it is prefaced with Billed Total Miles This is the number of miles billed to the customer If it is prefaced with EST it means the Pro has not yet been invoiced so miles are an ESTIMATE only Otherwise it is prefaced with Billed View PW This enables you to view available paperwork online You can click on the Pro number to drill down to see more details about the Pro 7 TST Expedited Services SmarTrax Microsoft Internet Explorer File Edit View Go Favorites Help gt PAl E SVG RBRGEe Address Links D TS Tn ES a ma MENU iz z el Loads By PRO Number For DEMO COMPANY MISSISSAUGA ON STERLING HTS MI 08 40 Road DEMO SHIPPER DEMO CONSIGNEE 7 10 2001 On The o o JOE Est Tractor Est 220 225 567
23. ber when searching by active loads you get the Pro Detail Screen For documentation on the Pro Detail screen see the section View Pro Details Search by Pro What Date and Time mean on the Pro Detail Screen ALL DATES AND TIMES ARE EASTERN STANDARD TIME Date and Time on the Pro Detail screen is based on ARRIVAL of the truck If the truck has not yet arrived the Date and Time on the screen is the ESTIMATED TIME of ARRIVAL ETA for the truck If the truck has Arrived the Date and Time reflect the actual time the truck arrived This Date and Time of arrival is determined as follows If the driver used his satellite unit to inform us that he arrived the date and time stamp from the satellite unit is used This date and time is synchronized with our satellite provider If the driver phoned us about the arrival this rarely happens since all trucks are equipped with satellites then the date and time entered by the dispatcher as instructed by the driver is used Our Service Exception policy is based on our committed ETA with you the customer and our actual arrival time It is not based on Loaded or Empty dates and times 2000 2001 TST Expedited Services All Rights Reserved 18 Change User Password You will be presented with the Change Password screen Here you can enter your own password twice Please remember your password for future users of SmarTrax Hit the Submit Password button to continue Change User Pas
24. e Positian Update Phase wait the eystara wil try to get the curmest truck position S Curreat Truck Position Current Pontion OF Track TIS As CEO4 27 2000 16 41 25 Ie 11 Mi SW of Cerith CH LAT DRIZHN LOG 02111370 Zae me of surat track bozslias A note about ETA Our ETA program takes several minutes to cycle through all the data So when you receive a new position update and return to the trip detail screen the new location will show up However the ETA may take upwards of 5 minutes to recalculate at our head office before that value will update 2000 2001 TST Expedited Services All Rights Reserved 23 Custom Reporting SmarTrax allows you to generate custom reporting on specific information about each trip To get to reporting select the option Web Reports from the main menu EIST Expedited Services SmenTrax Microsoft Internet Exp Ble Edi Wew Go Faves Help OE cS fi Bi Addon _ ran fiero T S Texpeditea Services nernesH a _ AZE Orders Reporte User Manegement Contact Ue INTERNATIONAL TRUCK AND ENGINE A detailed instruction Manual is supplied in Adobe Acrobat PDF format Vou cen download the manual ELASETaMNS TEN by clicking on the link View Acthe Logde bdow Sractews rete Maras Wiew Pro Number 60 Myou dont have the Acudat Reader yor oan townload N View Pros Shpped On immidd yyyy a ima A ETE Ge from the Adobe mebste Please sel
25. e an order Instantly setup new users at your company to use SmarTrax In the future we will be providing additional functionality If you don t have access to SmarTrax please contact your Account Representative or call our centralized dispatch office at 1 800 265 5023 and talk to one of our trained Customer Service Representatives Once you ve registered you can manage and control your emergency freight shipments at your convenience right from your desktop computer Rest assured TST Expedited Services SmarTrax is Simple There is no software to learn just point and click Speedy You get immediate access to current and historical trip information Find and print copies of Bills of Lading Proof of Delivery or Invoices Up to date The latest truck position updates are always available online Secure We protect your information with secure connections This prevents unauthorized users from seeing your data and ensures that information is not lost To use SmarTrax online you ll need Any system with an Internet connection The latest version of Internet Explorer or Netscape Navigator Adobe Acrobat Reader 3 0 or higher to view Invoices online Any standard image viewer to view locally Bills of Lading or Proof of Delivery documents online Optionally the latest spreadsheet software such as Excel or Lotus if you wish to manipulate your custom web generated reports SmarTrax Availability
26. ect the option you want to perform and enter any required information AG fn View Pros for days stating with mmidd yyyy a7 03 3 20m amp e Order Entry to copy an existing order go to wew by provdstefwesk Create Edit or Run Reports Change Accourd Location Changes User Password Creste New User Account Account Representative Contact Information H you are having problerns accessing your account please call 1 500 255 5073 or email us a A Locelinhere 2000 2001 TST Expedited Services All Rights Reserved 24 You will be presented with the following screen note that the sample below assumes reports already exist If you already have reports defined they will show up on this screen Existing reports will show a unique report number a report name that you give to the report the type of report one of Inbound Outbound or Billing and the date the report was last updated You have the options to Modify Copy Run or Delete the report Inbound reports look for all occurrences where freight is delivered TO YOUR COMPANY when the delivery ARRIVAL date is within the range of dates you provide Outbound reports look for all occurrences where freight is picked up FROM YOUR COMPANY when pick up ARRIVAL date is within the range of dates you provide Billing reports look for all occurrences where freight is billed to YOUR COMPANY when pick up LOADED date is within the range of dates you provide Logis
27. ed at the location this area will show the word Arrived If this is a completed order this area will be blank If the trip is in progress you may click on this hyperlink or the icon on the top of the window view truck location on map to view the truck s location on a map Miles to Destination If this event is still active it will show how many miles the truck must go to arrive at this event If this is a completed order this area will be blank As a customer you can enter your own reference number in the Authorization Number for this Pro area Your number will be stored with our records to make it easier for us to look up your information in the future If you enter a number here don t forget to hit the Submit Updated Authorization No button Viewing the Charges for the Pro At the bottom of the detail page is a summary of the charges for the Pro This is ONLY VIEWABLE if your company is responsible for paying for the freight If the Pro has NOT been final invoiced at TST Expedited Services the word Estimated will precede the word Charges It usually takes several days after the Pro has been completed before final invoicing occurs Once the Pro is invoiced the preface will say Billed The charges are broken out into the following categories Line Haul the cost of moving the freight on the truck Stop Off charges for additional stops between the first pick up and final destination This could include stopping for special customs
28. ere the freight was last delivered If there are multiple deliveries for this pro only the last will be shown Last Delivery Company Address Line Address Line of last delivery Company Last Delivery Company Attention Name The Attention line of the last Delivery Company Last Delivery City The city where the freight was last delivered Last Delivery State The State where the freight was last delivered to Last Delivery Zip The Zip Code or Postal Code of where the freight was last delivered to Bill To Company The name of the customer who pays for the freight movement Bill To Address The address of the Bill To Company Bill To City The city where the Bill TO company resides Bill To State The State where the freight paying company resides Billing Terms The load is billed to either the shipper prepaid the consignee collect or a Third Party payer 3rd Party Line Haul charges Amount charged for line haul services Accessorials Amount charged for additional services This includes fuel adjustment costs Stop Charges Amount charged for additional stops Taxes Amount Charged for taxes This includes all types of taxes combined State Provincial Federal Harmonized etc For a complete break down of taxes please view the Invoice online via SmarTrax Exchange Amount of exchange for the order This column only has a value if the movement is rated in one curre
29. gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called SmarTrax This is a free service to you our valued customer We want to notify you that your emergency freight shipment has departed the border on lt date and time shipment departs border gt Eastern Time To find out more information about this load access TST Expedited Services Internet based track and trace service called SmarTrax Simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 44 Arrive Consignee Event E Mail The Arrive Consignee Event E mail will look like this This is an automatic computer generated e mail from SmarTrax c lt Your company name goes here gt is providing you access to track an emergency freight shipment that is originating from lt city and state where shipment starts goes here gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called Sma
30. iew Pro Number 6o you dont have the Acubat Reader yor oan tonlarda tt View Pros 9S ed On immidd yyy gt alan Tenn Ge AEEA ER tew Pros Shpped On mmrdd yyyy 07 iio f 2n Please select the option you want to perfernn and enter any required information AG View Pros for days starting with mmidd yyyy a7 rios i zm So Order Entry to copy an existing order go to wew by provdstefweek Wiew Master Orders Crests an order from scratch Craste Edit or Run Reports User Management Change Accourd Location hange User Passwo H you are having problerns accessing your account please call 600 255 4023 or email us a1 Sy Locslirhenet 2000 2001 TST Expedited Services All Rights Reserved 8 Search By Pro Number Screen The Search By Pro Number will display historical information about a single Pro associated with your Customer ID The information displayed includes Pro Number The Pro Number you entered Authorization Number This can be your reference number your PO number or any special number or instruction your company provides us when the order is called in Shipper The name of the company that is shipping the freight In the case of multiple pick up and drop scenarios it is the name of the first shipper Also the City and State where the first shipper resides Consignee The name of the company that is receiving the freight In the case of multiple pick up and drop scen
31. ing screen will allow you to alter the information stored about the report When you finish editing click on the Next button at the bottom of the report This will save your new report definition while discarding the old one To create a new report that is based on an existing report that is if you want to use an existing report as a template for the new one instead of starting a report from scratch you can select the Copy icon beside the report you want to use as a template It is important to note that you cannot Modify or Delete the standard reports that are supplied to you by default CREATING A NEW WEB REPORT Please Complete the Report Header Information Report Name Sample Inbound Repot Deliver Via Screen E mail Address smartrax tst911 com Fax Number 519 872 8830 Attention Name o CREATING NEW INBOUND WEB REPORT Please Select Your Report Criteria Column Name 40 Columns listed to choose from Pro Number Bill of Lading Authority Number Authority Name Freight Description Pieces Weight Miles Pick Up Company Name Pick Up Company Address Pick Up Company Attention Name Pick Up City HEADER INFO DETAILS 2000 2001 TST Expedited Services All Rights Reserved 27 Deleting a Report To delete a report select the Delete icon beside the report you want to delete and click the mouse button You will be presented with the following screen Microsoft Internet E
32. ispatch Event E Mail The Dispatch Event E mail will look like this This is an automatic computer generated e mail from SmarTrax c lt Your company name goes here gt is providing you access to track an emergency freight shipment that is originating from lt city and state where shipment starts goes here gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called SmarTrax This is a free service to you our valued customer We want to notify you that your emergency freight shipment has been dispatched on lt date and time shipment arrives gt Eastern Time To find out more information about this load access TST Expedited Services Internet based track and trace service called SmarTrax Simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 40 Arrive Shipper Event E Mail The Arrive Shipper Event E mail will look like this This is an automatic computer generated e mail from Smar
33. k an emergency freight shipment that is originating from lt city and state where shipment starts goes here gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called SmarTrax This is a free service to you our valued customer We want to notify you that your emergency freight shipment has arrived at the border on lt date and time shipment arrives at the border gt Eastern Time To find out more information about this load access TST Expedited Services Internet based track and trace service called SmarTrax Simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 43 Departed Border Event E Mail The Departed Border Event E mail will look like this This is an automatic computer generated e mail from SmarTrax c lt Your company name goes here gt is providing you access to track an emergency freight shipment that is originating from lt city and state where shipment starts goes here
34. logging in to SmarTrax features including the ability to track shipments find out shipment ETA s request current truck location 1 Find your user id from the list on the right by clicking on the down arrow and then click on your user id to select it pinpoint truck location on a map customized on demand reporting and more 2 Type in your password a If you are having problems accessing your account please call 1 800 265 5023 or e mail us at smartrax TST911 com 3 Click on the Login button to continue When you need a reliable carrier call TST Expedited Services E Local intranet 7 2000 2001 TST Expedited Services All Rights Reserved 6 Step 3A If this is your first time If this is the first time you are accessing SmarTrax your password will be the word smartrax Enter this password and click on the Login button Note that passwords are not case sensitive You will be presented with the Change Password screen Here you can enter your own password twice once in each textbox to confirm the spelling Please remember your password for future uses of SmarTrax Hit the Submit Password button to continue You will be sent back to the original login screen and asked to log in again with your new password you will be using your new password from this point forward E TST Expedited Services SmarTrax Microsoft Internet Explorer ioj x File Edit View Go Favorites Help
35. nal enn TES na z 4 Upon submission this order vall be sent to our Aspatch canter but is not a guarantee that TST Expedited Services vall be doing tris bad Wve vil contact you within 15 minutes upon receipt of this order Ifyou don t hear from us nithin this time frame pease cal 1 800 205 5022 and confirm that a truck has been assigned or dispatched Please cick on the Yerity Entries button so that SmarTrax can check the validity of your order information You wall then have the option to either create and send the order to our dispatch center or cancevedit it 2000 2001 TST Expedited Services All Rights Reserved 21 Get a Position Update PING of an active load You can dynamically request a position update of an active load via SmarTrax In the industry this is called a Ping since we are asking the satellite to hit the truck with a radio wave and have the radio wave reflect or ping back to the satellite All this happens without human intervention at TST Expedited Services or at the truck The PING function will NOT work when The load is not active it is either complete OR has yet to be dispatched The truck s ignition is not on driver may have stopped for fuel rest etc The freight is in a holding area while waiting for a truck to arrive This often happens when a movement is too long for a single truck to legally complete the trip We arrange for multiple trucks to relay the freight from origin to
36. ncy but the customer pays in a different currency Total Charges Total Amount charged to the customer for completing the load This sums the Line Haul Charges Accessorials Stop Charges Taxes and Exchange Order Status The status of the order Completed Suspended Cancelled Suspended orders are orders where we dispatched a truck and the order was cancelled after the truck was 2000 2001 TST Expedited Services All Rights Reserved 33 dispatched Charges will apply in this case Cancelled orders are orders that are cancelled by the customer before we dispatch a truck Billing Status Whether invoice has been mailed yet To view the invoice go to SmarTrax search by pro and view the paperwork Billed Currency The currency of billing U U S C Canadian Purchase Order Contains the Customer supplied Purchase Order Number or reference number If more than one purchase order provided they will be separated by commas or slashes up to a maximum of 12 positions Logistics Report Column Definitions Pro Number The Pro Number is the main reference number for the order Authority Number Any special reference numbers given to us by the customer booking the load Authority Name The name of the person who gave us the authority to perform the load Ship Date and Time The date and time when the freight was picked up Pieces Total number of pieces of freight picked up Weigh
37. neral to show highways at larger scale You can use the Zoom icons on the right of the picture to zoom in and zoom out the map The symbol in the middle of the map shows the location of the truck The text at the bottom of the map shows the details of the truck s last known location city and state province and when it was last updated date and time The truck location is updated automatically on an hourly basis via satellite communication Note if you find the map suddenly changed to show a different area as you refresh or toggle the zoom this reflects the new location of the truck as it updates its new current location through satellite transmission Map of Truck Location MapBlast VA Eki 000 cinity Corp GOT 1000 ft 1 Mi E of BEAVERDAM OH LAT 40 8333N LONG 83 9586 2000 2001 TST Expedited Services All Rights Reserved 13 View Transaction Log You can view a log of the main events that have been recorded for your order These include detailed information on times dates and users who updated the order Transaction Log For PRO 123456 07 09 2001 14 40 06 123456 SCOCKBURN Order Updated 07 09 2001 15 51 55 123456 SROY LP Match TCE 00 00 Releas 00 00 07 09 2001 16 09 58 123456 SROY Order Dispatchd 07 10 2001 08 33 19 123456 SROY Arrive Shipper 07 10 2001 09 03 57 123456 SROY Call Loaded 07 10 2001 14 26 03 125456 SROY Arrive Consigne TCE
38. o your customers sign on to SmarTrax Dispatch Event E Mail Arrive Shipper Event E Mail Loaded Event E Mail 2000 2001 TST Expedited Services All Rights Reserved Arrive Border Event E Mail Departed Border Event E Mail Arrive Consignee Event E Mail Delivered Event E Mail Paperwork Checked In Event E Mail 2000 2001 TST Expedited Services All Rights Reserved 43 44 45 47 Welcome to SmarTrax Thank you for your interest in TST Expedited Services Internet Track and Trace SmarTrax your Internet solution to real time access to your emergency freight information We are confident that you will find this service easy and efficient to use while providing you with information and control over your emergency freight needs at your finger tips With SmarTrax you can Look up individual shipments Look up all shipments for a particular day Look up all shipments for a particular week Look up all active shipments Determine exactly where your active emergency shipment is and when it will arrive View where you shipment is on a map of North America down to the street level Request a Position Update Ping of where your freight is Look up all related paperwork Bills of Lading Invoices etc Update your reference numbers Generate and Print custom reports for Inbound Outbound or Billing options Grant access to SmarTrax to your customers Plac
39. of information about our company Please feel free to contact us toll free at 800 265 5023 24 hours a day or your account representative should you have any questions TST Expedited Services thanks you for your business and hopes you find these free Internet based services valuable Regards TST Expedited Services 2000 2001 TST Expedited Services All Rights Reserved 36 Granting Access to YOUR Customers SmarTrax will allow you to extend some of the services and features of SmarTrax to your customers This is done by you granting them access All you need is your customer s valid e mail address Here is how it works Go to Search Active Loads and look at the active loads Drill down to the details In the company column click on the customer name This will bring you to the following screen You can allow this customer to do their own track and trace as well as have our system automatically send them an e mail message when a significant event happens with this trip To do this you must enter the e mail addresses up to five addresses of the customer below Customer Name DEMO SHIPPER Customer Address CHATHAM ON By entering the e mail addresses below you are authorizing the person s or group s associated with this e mail to view the SmarTrax track and trace information for pro 163580 via the internet You must enter a valid e mail address for this to work properly If you want the user to get updates
40. or the freight The images are presented in thumb nail format To see the complete document double click on the thumb nail 24 TST Expedited Services SmarTrax Microsoft Internet Explorer Iof x File Edt View Go Favorites Help SE A Qi a 2 2 t MAIN MENU BACK T S T Expeaitea Services REFRESH N S iui E Je Invoice Paperwork For PRO 244418 Note You need Acrobat Reader version 3 02 or later to view an invoice Click on the icon of the paperwork to view within your browser or click on the download link to save the image Invoice in Download PDF Format BoL 1 of 1 2000 2001 TST Expedited Services All Rights Reserved 12 Viewing Truck Location on a Street Level Map When a truck is in transit on a load you can view the truck s last known location on a street level map To get to this function you need to lookup the details on any given PRO One of the columns listed in the details reads Last Known Truck Location If the data is available i e truck is dispatched and en route you will find it listed as a link Click on the link e g At ROMULUS MI As Of 03 09 2000 07 15 and you will be linked a map similar to the one shown below Alternatively from the PRO details screen you may click on the icon located at the top portion of the window labeled View current location on map to view the truck location The map can be as detailed down to the street level or as ge
41. paperwork Accessorial charges for additional services such as heated service barge charges etc We also charge fuel adjustment expenses in this area Exchange any charges to adjust to your billing currency Taxes all applicable taxes 2000 2001 TST Expedited Services All Rights Reserved 11 Viewing the Paperwork for the Pro Bill of Lading Proof of Delivery and Invoice documents are scanned into our computer system at TST Expedited Services We make this paperwork available to you our customer via SmarTrax as a convenience and productivity enhancement This service began in January 2000 which means that paperwork is not available for trips prior to this date Also it takes several days after a Pro has completed for the paperwork to arrive at our head office and subsequently imaged The Bill of Lading and Proof of Delivery documents are stored in TIF format so any image viewer will allow you to view the documents However your Internet browser should be capable of displaying these images It is possible that there are multiple Bills of Lading documents for your shipment All Bill of Lading documents are scanned and made available on SmarTrax The Invoice is stored in PDF format which means you need Adobe Acrobat viewer to view the image of the Invoice If you do not have Adobe Acrobat reader you can download a free copy from our web site Remember that the Invoice is only viewable if you are responsible for paying f
42. picked up Pick Up State The State where the freight was picked up in Pick Up Zip The Zip Code or Postal Code of where the freight was picked up Scheduled pick up Date and Time The date and time the truck was scheduled to arrive at the stop This may be different from the original scheduled date and time Arrival Date and Time for The date and time the truck actually arrived at the stop Arrival time is how we pickup determine Service Exceptions Complete Date and Time for The date and time the truck completed the task at the stop either picked up or pickup delivered Original Scheduled pick up Date and Time The date and time the truck was originally scheduled to arrive at the stop This may be different from the Scheduled Date and Time as events unfold during the trip If this date and time is different from the Scheduled Date and Time you may need to contact our office to determine the reason Delivery Company The Name of Company where the freight was delivered Delivery Company Address Line Address Line of delivery Company Delivery Company Attention Name The main address of the Delivery Company Delivery City The city where the freight was delivered Delivery State The State where the freight was delivered to Delivery Zip The Zip Code or Postal Code of where the freight was delivered to Scheduled delivery Date and Time The date and time the truck wa
43. rTrax This is a free service to you our valued customer We want to notify you that your emergency freight shipment has arrived at lt delivery company name gt in lt delivery city and state gt on lt date and time shipment arrives gt Eastern Time To find out more information about this load access TST Expedited Services Internet based track and trace service called SmarTrax Simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 45 Delivered Event E Mail The Delivered Event E mail will look like this This is an automatic computer generated e mail from SmarTrax c lt Your company name goes here gt is providing you access to track an emergency freight shipment that is originating from lt city and state where shipment starts goes here gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called SmarTrax This is a free service to you our valued customer We want to notify
44. rence number If more than one purchase order provided they will be separated by commas or slashes up to a maximum of 12 positions 2000 2001 TST Expedited Services All Rights Reserved 34 Create a User Account In the spirit of empowering customers to gain more control and manageability about shipments and tracking you as a SmarTrax user are granted the option to ADD users onto SmarTrax with instant access to the SmarTrax system You may only add users who will be logging in under the same Customer Number as yours eg Same SmarTrax ID To enter function select the Create a User Account option from the main menu Complete the information required by the form shown below entries marked with an are required Please ensure that the information is accurate and complete After you click Continue on the first screen you will be asked to confirm the information on the following screen If everything is accurate then click on Create Account to create the account otherwise click Back to fix the information a compite tha Create a New User Account New Usar forn and DEMO 002238 ick Submit wher dine Regiei Enty This form alows you et up other users wha First Name are under the same Smartrac ID that you Last Name LoS Are cumertiy Doged ir we User ID Once set up the new cer name will be listed Phose Number rithe user selection at the logn screen Phone Extension Fa
45. rgency freight shipment that is originating from lt city and state where shipment starts goes here gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called SmarTrax This is a free service to you our valued customer We want to notify you that your emergency freight shipment loaded at lt pick up company name gt in lt pick up city and state gt on lt date and time shipment loads gt Eastern Time The bill of lading number for this pick up is lt Bill of Lading Number s go here gt To find out more information about this load access TST Expedited Services Internet based track and trace service called SmarTrax Simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 42 Arrive Border Event E Mail The Arrive Border Event E mail will look like this This is an automatic computer generated e mail from SmarTrax c lt Your company name goes here gt is providing you access to trac
46. rmation please have the Pro Number handy Authority Number Any special reference numbers given to us by the customer booking the load This is usually YOUR reference number like a P O number or Emergency Freight Authorization Number Authority Name The name of the person who gave us the authority to perform the load Ship Date and Time The date and time when the freight was picked up It is important to note that this IS NOT the time the truck arrived at the pick up location Instead it is the date and time the load was actually LOADED on the truck Pieces Total number of pieces of freight picked up This sums all multiple pick up delivery occurrences Weight Total weight of goods moved This sums all multiple pick up delivery occurrences Miles Total billed Miles for the load First Pick Up Company Name The Name of the Company where the freight was first picked up If there are multiple pick ups for this pro only the first will be shown First Pick Up Company Address Address Line of the first pick up Company First Pick Up Company Attention Name The Attention line of the first Pick up Company First Pick Up City The city where the freight was first picked up First Pick Up State The State where the freight was first picked up in First Pick Up Zip The Zip Code or Postal Code of where the freight was first picked up Last Delivery Company The Name of Company wh
47. s Sirat co ed ami rw ie phas s Teckrobons W ii I date you Feann 5 Conenuncatios Errpleyrrert Prat intend eres snes eA het K area pu ph S Cuter Operators Afia Trask Trase 2000 2001 TST Expedited Services All Rights Reserved 4 Step 2 Enter your SmarTrax ID Each TST Expedited Services customer is assigned a unique SmarTrax ID also known as Customer ID If you don t know your SmarTrax ID please contact your Account Representative or contact one of our Customer Service Representatives at 1 800 265 5023 Your SmarTrax ID is a 6 digit number You do not need to enter any the leading zeros since the system will automatically enter the leading zeros for you Once you have entered your SmarTrax ID click on the Next Button Note At the time your account is created an automatic email is sent to you with your account information If you did not receive this email or wish to have it resent to you please contact one of our Customer Service Representatives E TST Expedited Services SmarTrax Microsoft Internet Explorer ioj x Ele Edit View Go Favorites Help e gt E f Address Links HASSLE FREE SERVICE T S Texpedited Services if NEREA i ANE Smarirex is a value added Welcome To SmartTrax service provided to TST Expedited Services clients upon request Sm ra allows is uses to Instructions for using Smar rax access a large variety of 5 7 x features including the ability
48. s is one of Pick Up or Delivery If there is more than one pick up delivery for the Pro you can match the Pick up delivery pairs using the A B C etc prefixed in this field Company the name city and state where the freight was picked up or delivered You may click on the company name hyper link or on the icon at the top of the window reading Grant access to your customers if you wish to grant someone access to view this specific pro Date and Time The date and time the truck arrived at the location NOTE that this is the arrival time not the loaded or empty time Status ETA The status of the event or the estimated time of arrival It will show one of the following Not Arrived Arrived or Completed For active trips if this leg is the current one it will show the ETA date and time Pieces On the pick up leg only it shows the number of pieces of freight that were picked up 2000 2001 TST Expedited Services All Rights Reserved 10 Weight On the pick up leg only it shows the weight of the freight that was picked up Bill of Lading Number On the pick up leg only it shows the Bill of Lading number s Proof of Delivery On the delivery leg only it shows who signed for the freight or receivers stamp number Last Known Location of Truck if this event is still active it shows where the truck last reported direction to and distance from the closest city and state If this is an active order and the truck has arriv
49. s scheduled to arrive at the stop This may be different from the original scheduled date and time Arrival Date Time for delivery The date and time the truck actually arrived at the stop Arrival time is how we determine Service Exceptions Complete Date Time for delivery The date and time the truck completed the task at the stop either picked up or delivered Original Scheduled delivery Date and Time The date and time the truck was originally scheduled to arrive at the stop This may be different from the Scheduled Date and Time as events unfold during the 2000 2001 TST Expedited Services All Rights Reserved 31 trip If this date and time is different from the Scheduled Date and Time you may need to contact our office to determine the reason Proof of Delivery The person who signed for the freight when it was delivered to the destination Bill To Company The name of the customer who pays for the freight movement Bill To Address The main address of the Bill To Company Bill To City The city where the Bill TO company resides Bill To State The State where the freight paying company resides Billing Terms The load is billed to either the shipper prepaid the consignee collect or a Third Party payer 3rd Party Charges Total Amount charged to the customer for completing the load This will only show on your report if you are responsible for paying for the freight
50. sword Enter New Password Confirm New Password Submit Password Reset NOTE If this is your first time logging on to SmarTrax you are at this screen because for your own security you are required to change the initial password that was provided to you Please make up a new pasaword that only you would know This password change routine will not automatically appear the next time you log in as long as your new pasaword gets accepted lf you are having problems accessing your account please call 1 800 265 5023 or e mail us at smartrax tst911 com 2000 2001 TST Expedited Services All Rights Reserved 19 Place an Order Create a New Order From Scratch You can place an Order via SmarTrax Since there are many pieces of information that must be completed customers often prefer to call our friendly Customer Service Representatives to place an order PLEASE BE AWARE THAT PLACING AN ORDER VIA SMARTRAX DOES NOT MEAN WE HAVE DISPATCHED A TRUCK TO HANDLE YOUR FREIGHT YOU SHOULD CALL TST Expedited Services TO CHECK ON THE STATUS OF YOUR ORDER IMMEDIATELY The Order Screen looks like this Order Entry Form For TST EXPEDITED SERVICES Your iriarnstns f Re guieech EEE ELD Har Seer Jy Frew sy Pick Up iriormsban f Hequired Neamt ai cama ae WIT i Ze a Ferien fe Mes fre All fields with an asterisk are required fields You cannot submit an order without completing these required
51. t Total weight of goods moved Miles Total billed Miles for the load First Pick Up Company Name The Name of the Company where the freight was first picked up First Pick Up Company Address Address Line of the Company First Pick Up Company Attention Name The Attention line of the Pick up Company First Pick Up City The city where the freight was picked up First Pick Up State The State where the freight was picked up in First Pick Up Zip The Zip Code or Postal Code of where the freight was picked up Last Delivery Company The Name of Company where the freight was last delivered Last Delivery Company Address Line Address Line of delivery Company Last Delivery Company Attention Name The Attention line of the Delivery Company Last Delivery City The city where the freight was delivered Last Delivery State The State where the freight was delivered to Last Delivery Zip The Zip Code or Postal Code of where the freight was delivered to Bill To Company The name of the customer who pays for the freight movement Bill To Address The address of the Bill To Company Bill To City The city where the Bill TO company resides Bill To State The State where the freight paying company resides Order Status The status of the order Completed Suspended Cancelled Purchase Order Contains the Customer supplied Purchase Order Number or refe
52. ternet Explorer CET MAIK MERU BACK REFRESH amaro iso wals added Welcome To SmarTrax serica provided ta TST Expedited Sersices clients upon leguest Smer Yrer allaa ik uwi ia Instructions for using SmarTrax ages dlane warlets ot vcstivec lndisding the ability 1 TST Expedited Semces clients ara provided Smartrax ID to tradi zhipmeats tint out With an ID before using SmarTrax F you know shipnant ET s aquest your SmarTrax ID please enter here carent huck locabon Pinpoint fuck location on a map curtomiced on demand reporting and more expedited Services Services i TST Fleet Owners click here paza tns osna Welcome To Smartrax verdes paat fer TOT You ale viator no f you ars having problams accessing your account Besizes Sevier Ode t BOSB up for ona please call 1 900 265 5023 or email us ee inseuctions fer sing Smeer gt sa nema uyo catey ri Hake rastna tie Nih a apaa 1 Ploae type tha numare pr rmber that was mivat trunk bastion emailed to you prprri eine katie manista Z Type the corespondng password for the pro Paneword deeaed mpetirg maje tahen 3 Click on the Login button te cantine K you ore having poblano accessing your ar att pezie cal 1D ZS orena us at Your customer can then log on using the following screen and using the Pro Number and Password given to them in their e mail message 2000 2001 TST Expedited Services All Rights Reserved 39 D
53. tics reports are only applicable if YOUR COMPANY is a transportation logistics provider If so it will list all trips where you as a logistics company used TST Expedited to move freight on behalf of your customer 2000 2001 TST Expedited Services All Rights Reserved 25 Creating a new Report To create a new report select the type of report you want to create Inbound Outbound Billing or Logistics and hit the Create a New Report button You will be presented with the following screen From this screen you need to do the following Give the report a unique name that means sense to you Something like Shippers and our Authority Number REPORTS FOR DEMO 1D REPORT HAME TYPE LAST UPDATED COMMAND OPTIONS a Standard Inbound Report Inbound 2 Standard Outbound Report Outbound 2 3 Standard Billing Report Billing You baw 3 reports listed Report Type Inbound x Create a New Report NSTRUCTIONS 4 listing of existing reports will appear on this page By default you are provided with three standard reports You can un any one of them or use them as templates to create new reports customized to meet your needs To run a report click on the button next to the report you wish to run and follow the instructions on the creens that follow You can delete unwanted reports by clicking on the DELETE button of the corresponding report Note that the three andard reports cannot be deleted To create a
54. unction as templates for creating new trips Since they already contain the details about the trip all you have to do is select the appropriate time and date for the new trip The procedure is as follows 1 Search for a Pro that you wish to repeat You can do this by using any search technique to find the desired pro Note if you want to make this order a Master and be able to quickly reuse it next time continue to step 2 If you are not interested in creating a master pro and simply wish to create a single order based on the current pro go to step 5 2 From the DETAILS of this pro click on the icon Make pro 123456 a master order 3 From the main menu click on View Master Orders 4 Click on the Pro number link from the list of Pros to look at the details 5 Click on Copy pro 123456 to create new order icon in order to create a new pro 6 Complete all the required information and submit Master Orders For DEMO COMPANY Ref Pro Number Number From To Miles Stops Delete DEMO SHIPPER DEMO COMPANY l i EEN CHATHAM ON 7 3 Details For New PRO Denotes required entries Authonty Name DEMO Purchase Order Number Reference Number In Bond Number OOO Do you require a dock leweltruck 7No select tuck size c Date mmiddyyyy Drive Time Pieces Weight Dims il xWxth Commodity Hazar Stac Lica ne Time ihh mm ihh mm Type Uot UoM Description dous able A Deliei DEMO OONSIONEE TE
55. via e mail of significant trip events please check which events you want them to be automatically notified of Load Arrived Arrived Left Arrived Paperwork E mail address Dispatched Shipper Loaded Border Border Consignee Delivered O C C O C E E Submit Information Reset From this screen you can enter up to 5 e mail addresses of people you want to keep informed about the status of the trip For each contact you can select whether the user gets notified via e mail of the various trip events Only the selected events will trigger an e mail to the e mail addresses It is IMPORTANT to note that the e mail addresses MUST be correct intended recipient will never get the messages Once you click on the submit information button the following text will appear Your instructions have been submitted We have e mailed the following addresses ke The list of e mail addresses appears here 2x CE 2000 2001 TST Expedited Services All Rights Reserved If you misspell an e mail address the 37 Initial E Mail Now your customer has been set up The first e mail they will receive will look like this lt Your company name goes here gt is providing you access to track an emergency freight shipment that is originating from lt city and state where shipment starts goes here gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called SmarTrax This is a free service to you
56. x Number E mail Address atime Create a New User Account uttedfor TE ount w Coninue J Reset croate Please confirm the following information bekmg semant MOTE Fiears sense thal tha information ar ered bersin is completa ard arcuuie The Witicktho First Name Dems s amsent Wueimmatista aed Au meerage withthe login make Last Name User intonation ond amna ot Sara milite sentie Me lecpient wacce e mail addi you type abora User ID DUser kanen 419 1 art having problerns or questions in creating a new user account Fhone Nember 13 11 call 1 2655 urs or e mail the development team at Phone Extension 123 Fax Number 0 Email Address demousen lcompanyxyz com Create Account Back Once a user account is created a welcome e mail message is sent to the person you just setup with the account login information namely their SmarTrax ID UserID and Password The new account was successfully created DEMO USER can now access SmarTrax using the following Information SmarTrax lD 22 User ID DUSER Password SMARTRAX BACK A welcome e mail has been sent to demouser companypyz com 2000 2001 TST Expedited Services All Rights Reserved 35 Dear DEMO USER On behalf of TST Expedited Services want to welcome you to the world of SmarTrax where you the customer can regain CONTROL of your time sensitive freight You have been set up with access to SmarTrax for your company IN
57. xplorer Q Click OK to delete the report Although you have deleted the report it still exists We just inactivate it so you don t see it anymore So if you REALLY want it back we can get it for you It is important to note that you cannot Modify or Delete the standard reports that are supplied to you by default 2000 2001 TST Expedited Services All Rights Reserved 28 Running a Report To run a report select the run word beside the report you want to run and click the mouse button You will be presented with the following screen You need to select a date range to run your report You are restricted as follows The date range cannot be more than 2 months 60 DAYS The earliest date you can enter is July 1 1998 for the Inbound and Outbound reports The earliest date you can enter is December 5 1998 for the Billing report If you want the data in Excel 97 format then change the report format selection This will launch a version of Excel and store the data in Excel so you can save it and manipulate it later Inbound report parameters 1 Enter Start Date ME 01 2000 x 2 Enter End Date aul 17 2000 3 Select Report Format HTML Format 4 Select Company C 001000 DEMO PLANT LOCATION 1 FORT SMITH AR 001004 DEMO PLANT LOCATION 5 CHATHAM ON C 001001 DEMO PLANT LOCATION 2 WINDSOR ON C 001002 DEMO PLANT LOCATION 3 KNOXVILLE TM C 001003 DEMO PLANT LOCATION 4 LANCAS
58. y and State where the last consignee resides Date Time The Date and Time that the shipment was picked up or is scheduled Dispatch Status Can be one of three statuses Completed On the Road or Scheduled Total Pieces Identifies how many pieces of freight you expect to ship Total Weight Identifies how much weight you expect to ship Authorization Name The name of the person who called in the order Reference Number Any Reference numbers the customer gives us Truck Size This is the estimated truck size billed to the customer Total Miles This is the estimated number of miles billed to the customer At the top of the list is a toggle that reads Show all loads for related accounts If your Company ID is a corporate account for example your company ID manages freight for multiple sites you can click on this wording and all of your locations will show up Active Loads Fer DEMO all loads for related account DEMO SHPPER DENO CONSICREE 4282000 ROMULUS M CHATHAM on oF 00 DEMO SHPPER DEMO CONSIGNEE lt rmn00 SIDNEY OH CHATHAM OF 1454 DEMO SHPPER DEWO CONSIONEE ac7cono CHATHAM ON ROMULUS M 17 45 Scheduied 0 DOTTE LAURE les 1 5Ton Est75 wW Thre Road ae LANA Ea Cego Eats On Tre foes 6 Ere COTTE les sTo Eat 228 I 3 PRO S Listed 2000 2001 TST Expedited Services All Rights Reserved 17 View Pro Details Search by Active Loads When you click on the Pro Num
59. you that your emergency freight shipment has been delivered to lt delivery company name gt in lt delivery city and state gt on lt date and time shipment delivers gt Eastern Time The freight was signed by lt Person who signed for the freight goes here gt To find out more information about this load access TST Expedited Services Internet based track and trace service called SmarTrax Simply go to http www smartrax com and enter the following Pro number lt the pro number you want to track goes here gt Password lt a unique password goes here gt You will then have access to the latest status of your emergency freight On line help is also available to assist you with any questions you may have in using SmarTrax Thank you for using lt Your company name goes here gt We appreciate your business lt your name goes here gt lt your e mail address goes here gt 2000 2001 TST Expedited Services All Rights Reserved 46 Paperwork Checked In Event E Mail The Paperwork In Event E mail will look like this This is an automatic computer generated e mail from SmarTrax c lt Your company name goes here gt is providing you access to track an emergency freight shipment that is originating from lt city and state where shipment starts goes here gt using our emergency freight carrier TST Expedited Services Internet based track and trace service called SmarTrax This is a free service to you our valued customer

User`s Guide - TST Expedited Services

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