SeriTek™/2eEN4
Contents
1. I shaped connector external shielded data cable Just like the 2 connectors shown in below Figure 3 Note e The original Serial ATA Type A SATA connectors have an L shaped opening See Figure 2A e The newer eSATA connectors have a rectangular opening See Figure 2B Beceem Figure 2A L shaped Figure 2B I shaped connector eSATA connector Figure 2 Serial ATA Connector Types L shaped amp I shaped eSATA 10 Figure 3 Serial ATA Cable Connectors Shipped with the SeriTek 2eEN4 both ends of the cable have eSATA connector types Making the SATA Connections Caution Be sure to connect the cable using the proper orientation to your SeriTek host adapter and external enclosure It should easily snap into place Please do not force the cable connector onto the host adapter and hard drive or peripheral interface Remember that male and female connectors must be of the same type for them to fit L shaped female to L shaped male or eSATA female to eSATA male e First check that you are connecting the correct type of connectors to each other e lf your connectors still do not fit rotate the cable and try again oe Front Panel Status LEDs Power On Self Test Test Fault Beeper amp Mute Button On the front of the SeriTek 2eEN4 Four Bay Enclosure there are 3 status lights PWR FAN amp TEMP and a MUTE button There are also status lights on each disk drive tray a white light top2. enclosure while pressing the tray latch in This will lock the tray and hard drive into position Note This is a critical step If there is any resistance ensure the tray is positioned properly as shown in the previous step and that the hard drive was properly attached to the tray Damage can occur to the hard drive and enclosure if they are not installed properly Repeat the same procedure to install additional hard drives If fewer than four drives are to be installed keep the empty trays inserted in the enclosure to ensure proper airflow Connecting the Shielded Data Cables and Power Adapter Connect one end of each Serial ATA data cable to the computer and the other end to the enclosure Connect to an available power outlet or surge protector surge protector and the other end to the enclosure Connect to AC Power Receptacle Note Macintosh computers require unique external shielded Serial ATA cables for maximum reliability FirmTek Serial ATA cables were specially designed to be compatible with both PC and Macintosh computers Please use FirmTek external shielded Serial ATA cables with the SeriTek 1VE4 or SeriTek 1eVE4 Caution Using Serilek 1VE4 with SeriTek 2eEN4 Requires SATA L shaped connector to eSATA I shaped connector external shielded data cable Just like the 2 connectors shown in below Figure 2 Using SeriTek e1VE4 with SeriTek 2eEN4 Requires eSATA I shaped connector to eSATA
3. liability for any errors omissions or from the use of this manual that may result from such errors including but not limited to loss of data or profits Before installing SeriTek 2eEN4 or any other hardware or software you are responsible for backing up data contained on any storage devices After hardware or software installation you are responsible for backing up data on any storage devices at frequent intervals FirmTek LLC is not liable for any loss of data or damage to equipment resulting from the use of FirmTek products External Shielded Serial ATA Cables Serilek 1VE4 amp SeriTek 1eVE4 host bus adapters use specially shielded external Serial ATA cables to ensure integrity during data transfers These cables are not designed for heavy duty use Use caution and handle the cables carefully When inserting and removing the cable hold the connector at the ends not the cable when inserting and removing the cable from the SeriTek 1VE4 or SeriTek 1eVE4 and external Serial ATA enclosure Note The SeriTek 1VE4 amp the SeriTek 1eVE4 require newer style Serial ATA cables and connectors This is because of a new external SATA cable connector specification from the ATA Committee that defines a new external SATA connector called eSATA See Connecting the Shielded Data Cables section of this document for more details If you will be using the SeriTek 2eEN4 with a Macintosh computer please note that Macintosh computers require u
4. quiet exhaust fans 60x60x10mm e FAN amp TEMP status with LEDs amp Audible alarm when faulty fan or internal temperature over 55 C e Mute able Alarm e Green LED or no Audible alarm e Red LED or Audible alarm When you first turn the SeriTek 2eEN4 power switch Power On Self Test on you will hear several short beeps amp the FAN LED Beeps amp FAN LED will turn Red for an moment Don t Worry this is Normal the system is performing a Self Test e Enclosure Power on PWR White e Disk drive Power on LED on each tray White Other Status LEDS Disk drive activity LED on each tray Blue Disk activity LED not supported on all disk drives Power Input OS OAS 50 60 Hz Enclosure e 150W e Temperature 5 C to internal temperature of 55 C Environmental Internal enclosure TEMP Fault at 55 C e EN55022 1998 EN55024 1998 EMC Compliance European Community e FCC Part 15 Class B US Built in Heat Management System SeriTek 2eEN4 System Requirements Hardware Requirements e SeriTek 1VE4 or SeriTek 1eVE4 four port external host adapter or other external Serial ATA adapter with shielded Serial ATA receptacles e 3 5 Serial ATA hard drive e RAID or non RAID configurations e Available 90 230VAC 50 60Hz power Materials Required e Standard medium sized Phillips screwdriver ll Preparing the SeriTek 2eEN4 Caution Please make sure your data is backed up before attempting to use the Serilek 2eEN
5. 4 external enclosure Your SeriTek 2eEN4 enclosure hard drive and computer contain sensitive components that can be permanently damaged by Static Electric Discharge Be sure you re working in an area free of static electricity to prevent them from being damaged Use a wrist grounding Strap if you have one or regularly touch a metal part of the computer chassis such as the power supply case or a port access cover to discharge any built up static electricity from your body Make sure to handle your hard drives around its edges to avoid damage by static electricity Introduction This section describes the proper method of preparing your SeriTek 2eEN4 for use Please review this section and familiarize yourself with the SeriTek 2eEN4 enclosure before installing hard drives and connecting it to your computer Front view of the SeriTek 2eEN4 enclosure Status LED White Drive Power LED Green Red TEMP Status LED Mute Button Enclosure chassis Blue Drive Activity LED Tray handle Key in locked position 7 Key in unlocked position T TEETE Cora ry oe SS Rear view of the SeriTek 2eEN4 enclosure i g l eSATA P Connectors Fans m Kensington Security Slot Power On Off Switch AC Power Cord Receptacle Hard Drive Installation There are three steps to install a hard drive 1 Remove a tray from the enclosure On the front side of the tray press the slide lock to the left on th
6. FirmTek Store and Share your Digital Creations SeriTek 2eE N4 Four Bay Hot Swap External Serial ATA Enclosure User Manual FirmTek LLC www firmtek com Copyright Copyright 1999 2005 FirmTek LLC All rights reserved No part of this manual may be reproduced translated by any means photocopied or transmitted in any form without the prior written permission of FirmTek Trademarks FirmTek UltraTek AV Tek SeriTek names and logotypes are trademarks of FirmTek LLC Apple Macintosh Power Macintosh Mac OS 9 XX OS X and the Mac logo are registered trademarks of Apple Computer Incorporated The Built for OS X graphic is a registered trademark of Apple Computer Incorporated and used under license Windows Windows 98 98SE Windows 2000 Windows XP and Windows 2003 are registered trademarks of Microsoft Corporation in the United States and other countries All other manufacturer product names mentioned in this manual are for identification purposes only and are trademarks or registered trademarks of their respective owners Changes FirmTek reserves the right to make any changes to product design specifications or details without notice Actual product photos or screenshots may look different from those provided Notice The material content of this manual is for informational purposes only It is possible the content of this manual may contain technical inaccuracies typographical or other errors FirmTek assumes no
7. and a blue light bottom Look at Table 1 the Status Light amp Test Fault Beeper Function Table on what these lights mean Top White Bottom Tray Blue Tray PWR FAN TEMP Beeper Light Light On Drive Flashing Powered Drive White On Green OK Green OK On Access OFF Beeps Disk Drive Flashes Red quickly does not Briefly during during support Power On Self Power On activity Test Self Test light Constant Red Red Constant Fan Not Temperature Sound Spinning Over 55C Fault Table 1 Status Light amp Test Fault Beeper Function Table Immediately after powering on your SeriTek 2eEN4 Four Bay Enclosure performs a Power On Self Test During this self test the Test Fault Beeper will beep several short beeps amp the FAN LED will turn red for a moment Don t worry this is Normal it is how the self test was designed lf one of the two fans in your SeriTek 2eEN4 fails or spins slowly the FAN status light will turn Red amp the Beeper Alarm will stay on continuously FirmTek recommends if a fan fails replace it as soon as possible At this time pressing the Mute button will turn the Beeper off if however the second fan fails the Beeper Alarm will stay off lf the temperature within the enclosure rises above 55 C the TEMP LED will turn Red and the Beeper Alarm will sound continuously indicating an over temperature FAULT Note If the Beeper Alarm was turned off muted after a fan failure amp the enclosure temperatu
8. e left side where the key hole is to release the tray latch Press the slide lock to the left Tray latch will pop out e Pull the tray latch forward then pull out the tray Operate and pull tray latch 2 Attach the hard drive to the tray e Place your hard drive on a flat surface with the printed circuit board circuitry facing up e Position the tray over the hard drive and align the four screw holes on the drive to the countersunk screw holes on the tray The connectors on the back of the hard drive must be aligned with the back of the tray to the right in the picture below Attach the hard drive to the tray with the four supplied countersink type screws do not over tighten Important Exposed hard drive connectors should be flush with the tray on this end 3 Insert the drive tray into the enclosure There are four sets of tray rails inside the SeriTek 2eEN4 enclosure on the left and right sides of each of the four slots 1 top 2 second from the top 3 third from the top and 4 the bottom slot e Position the tray with the hard drive between the tray rails and carefully slide it into the enclosure a e Holding the handle out press the tray into position The tray is ready to be secured and locked into position Tray latch mated with enclosure Press the tray handle toward to enclosure and push the tray into the enclosure e Carefully push the tray into the
9. ernal shielded data cable or SeriTek 1eVE4 using eSATA to eSATA data cables The Serilek 1VE4 and Serilek 1eVE4 four port host adapters like the SeriTek 2eEN4 enclosure are custom designed with four shielded Serial ATA ports which meet regulatory requirements for electrostatic discharge ESD electromagnetic interference EMI emissions and susceptibility This ensures that a good ground path between the cables and the connectors exists to prevent any ESD discharge during cable insertion or removal In contrast to competing solutions the SeriTek 2eEN4 is designed with an innovative internal Serial ATA backplane that makes the installation and removal of disk drives very easy and provides maximum signal data transfer quality Package Contents Part number SATA 2eEN4 includes One Four Bay external Serial ATA chassis Four removable hard drive trays pre inserted Two keys Sixteen hard drive countersink style mounting screws Four clear rubber feet Pre installed Four external shielded Serial ATA data cables eSATA 1 meter each One power cord One CD ROM containing the Seri Tek 2eEN4 User s Manual One SeriTek 1eVE4 four port external Serial ATA host adapter SeriTek 2eEN4 Highlights Expand storage without overloading the computer s power supply or increasing heat within its chassis A true native Serial ATA solution no master slave settings Integrated with a specially designed Serial ATA backplane no need
10. es This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation CE European Union Compliance Statement EMC compliance Emissions EN55022 1998 Class B Immunity EN55024 1998 EN61000 4 2 1995 A1 1998 EN61000 4 3 1995 A1 1998 EN61000 4 4 1995 EN61000 4 6 1996 EN61000 4 8 1993 SeriTek 2eEN4 TSLKC2K E0920 ae eae
11. for internal cabling Cross platform PC and Macintosh compatible operating system independent Perfect for both storage hungry and speed sensitive applications Enough performance to handle multiple projects simultaneously Aluminum body for maximum durability and heat dissipation Choice of hard drive brands and capacities Easy to set up Only 3 steps to integrate each hard drive Easy to operate Simply unlock and move latch to add or remove drives Easy to transport Compact portable sturdy SeriTek 2eEN4 Applications Graphics arts Digital photography Computer Animation High performance workstations File sharing over high speed networks Digital audio music composition recording editing storage and playback Personal and professional high definition digital video creation and editing SeriTek 2eEN4 Features gt o Provides physical tray lock and key security for each disk drive Kensington Security Slot Power and activity LEDs for each hard drive High performance storage data transfer up to SATA3 0Gbps 300MB sec per drive Faster than USB2 0 and FireWire 800 Four hot swappable 3 5 Serial ATA drive bay enclosure with rem ovable trays Additional trays are available separately for virtually unlimited storage possibilities Built in quiet exhaust fans for cool running hard drives Surpasses rotational vibration and heat dissipation requirem ents of high RPM drives Fully RAID capable Compatible with O
12. ith the proper operation of Seri Tek 2eEN4 About Serial ATA Technology An evolutionary replacement for the Parallel ATA storage interface Serial ATA Advanced Technology Architecture provides greater speed simpler upgrades and easier configuration Serial ATA is fully compliant with the ATA protocol and offers up to 300MB sec performance compared to a maximum of 133MB sec for Parallel ATA Serial ATA devices can be hot swapped with most operating systems something that is not normally possible with Parallel ATA devices Serial ATA uses insulated cables that are thinner and longer with smaller 7 pin connectors About the SeriTek 2eEN4 The SeriTek 2eEN4 is a rugged four bay Serial ATA SATA external hard drive enclosure It provides versatile hot swap capabilities with virtually unlimited storage possibilities in a small form factor package Built from the ground up as a true Serial ATA solution SeriTek 2eEN4 features a case made of aluminum for maximum durability and heat dissipation Seri Tek 2eEN4 extends Serial ATA s storage capabilities outside of the computer chassis with flexibility on par with USB 2 0 or FireWire 800 but with much higher 3 0 Gbps transfer rates Serial ATA Hard drives can be swapped in and out of the SeriTek 2eEN4 enclosure within seconds Allowing for true end to end Serial ATA capabilities SeriTek 2eEN4 is compatible with external PCI to Serial ATA host adapters such as SeriTek 1VE4 using SATA to eSATA ext
13. nique external shielded Serial ATA cables for maximum reliability FirmTek Serial ATA cables were specially designed to be compatible with both PC and Macintosh computers Please use only FirmTek external shielded Serial ATA cables with the Seri Tek 2eEN4 TABLE OF CONTENTS E MOUCHO ena A E E TE TE O O a 1 I Preparing the SeriTek 2CEN4 ccccccceceeeceeeeceeeeceeeeeeeeeeeeeeneeeees 6 OIC G UO a ee ses ar A AA E O E 6 Hara Drive IMStallatlon xc inoren E EE 7 Front Panel otats LEDS emna E TA noreat 12 Ill Hot Swapping Hard Drives ccccccceceeeeceeeeeeeeeeeeseeeeeeaeeeeaeeeeeeees 13 MOGUC ION aee ar AE E O S 13 General Hot Swap Guidelines ccccceeceeseeeeeeeeeeeeeeeeaeeeeaeeeeeeees 13 IV Sleeping amp Wake UP Procedures sssssssenssesesrererrrrrrrrnrererrrere 15 Va TOUDICSMOOUNG serrin anan O 15 Vie SI OCMC SUNOS Olt E ea r E T we a ees 16 VII Product Warranty and Disclaimers cccceceeeeeeeeeeeeeeeseeeeeeeeeees 16 VIII Regulatory Compliance Statements ccceceeeeeeeeeeeeeeeeeeeneeeees 17 Introduction Welcome Congratulations and thank you for purchasing the SeriTek 2eEN4 Serial ATA four bay hot swap Serial ATA PCI X external enclosure This product is yet another innovative solution from the innovative folks at FirmTek About This User Manual This user manual will introduce you to the SeriTek 2eEN4 enclosure Please read it carefully and familiarize yourself w
14. nts Federal Communications Commission Radio Frequency Interference Statement WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation However if this equipment does cause interference to radio or television equipment reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between equipment and receiver e Connect the equipment to an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help e Use a shielded and properly grounded I O cable and power cable to ensure compliance of this unit to the specified limits of the rul
15. on the external hard drive Always unmount the volumes eject disable or drag the volumes to trash associated with an external hard drive before removing it As a general rule power down the Serilek 2eEN4 external enclosure after powering down the computer Power on the external enclosure before powering on the computer If RAID volumes span internal and external hard drives do not attempt to remove and insert external hard drives that partially support the RAID volume or data loss may occur An example is a RAID volume that spans hard drives located within the computer chassis and the SeriTek 2eEN4 external enclosure Macintosh Hot Swap Procedure with the SeriTek 1VE4 or SeriTek 1eVE4 External Four Port Host Adapter The hot swap procedure is the same for both Macintosh OS 9 XX and 10 1 5 and later Connecting External Hard Drive s If your Macintosh computer is not yet powered on power on the external enclosure then power on the computer If the Macintosh computer is already powered on you may power on the external enclosure and insert the hard drives When you connect the first hard drive you will see a SATA Configuration Changed window If this is the only hard drive you connect you may select OK in the dialog box If you have an additional hard drive to connect connect it and then select OK in the dialog box Removing External Hard Drive s f Caution To prevent loss of data save your work and close a
16. ove Disable After performing this operation you can remove the hard drive without risk of losing any data that is currently stored in cache memory To reconnect the external hard drive reconnect it and Windows will automatically detect it If you are re attaching a hard drive after the remove disable operation as explained above you must make sure that the hard drive is power cycled before reconnecting it Removing waiting a few seconds and reinserting the hard drive into the Seri Tek 2eEN4 external enclosure will effectively power cycle the drive If several drives were removed disabled then the external enclosure itself may be power cycled 14 Sleeping amp Wake UP Procedures When you wish to sleep or shutdown the system amp SeriTek 2eEN4 1 Dismount the volume On a Mac dragging the volume to the trash causes the trash icon to change dropping the volume there dismounts the volume 2 Put the system into Deep Sleep or shutdown normally 3 Turn off the SeriTek 2eEN4 enclosure When you wish to Wake Up to Turn On your System 1 Turn on your SeriTek 2eEN4 enclosure 2 Wake Up or Turn On your System normally At this point your system should automatically load then discover and mount your volumes Troubleshooting e My hard drive isn t recognized Check cables and connections Ensure the 7 pin Serial ATA cable is properly oriented to the connectors on the computer and the external enclosure Ensure the enclosu
17. perating System and host adapter based RAID solutions RAID arrays can span across multiple enclosures Works with PC and Macintosh computers with shielded Serial ATA ports running OS 8 OS 9 OSX Windows 98 SE ME 2000 XP 2003 and Linux SeriTek 2eEN4 Specifications General System Compatible with external PCI PCFX to Serial ATA Hardware host adapters SeriTek 1 VE4 or SeriTek 1eVE4 Requirements f RAID or non RAID configurations Operating Systems Operating system independent Supported Cross platform PC and Macintosh compatible Enclosure Capacity Four 3 5 drive bays hot swappable e 4 port shielded eSATA Serial ATA receptacles Connectors Cables Supported ae oe Serial ATA data cable up to 1 meter Hard Drive Types 3 5 Serial ATA hard drive Supported f e Any capacity Rates data transfer rate per port e Fully compliant with Serial ATA 3 0Gpbs specification e Four independent data channels allows for separate device timings Advanced Data e Individual drive data transfers Features e RAID capable Compatible with most operating system and host adapter based RAID solutions e RAID arrays can span across multiple enclosures e One year limited parts amp labor Enclosure Dimensional 23 15 cm L x 18 28 c m H x 15 68 cm W Enclosure f Enclosure 4 125 Kg without hard drives Weight e Anodized Aluminum Silver Grey e Aluminum body for maximum durability and heat dissipation e Two
18. re is properly powered e The transfer rate on my Power Macintosh 8500 seems less than the Serial ATA specified maximum of 150Mbytes sec Early Power Macintosh computers typically built before the beige G3 was available have limited hardware resources These limited resources severely limit data transfer rates of many storage technologies including Serial ATA e Does the SeriTek 2eEN4 work with all Power Macintosh computers No SeriTek 2eEN4 only works with Power Macintosh computers with at least one PCI slot available If your system lacks PCI slots you cannot use SeriTek 1VE4 or SeriTek 1eVE4 e My older Parallel ATA hard drives and peripherals have jumper settings However I can t find jumper settings on my new Serial ATA hard drive or peripheral How can set it to Master or Slave is there any way to set the SCSI ID Serial ATA hard drives and peripherals are internally configured as Master drives Only one drive can be attached to each Serial ATA bus connector There is no need to change settings on either the drive or the controller e have an old Parallel ATA drive which I am trying to use with a Parallel ATA to Serial ATA converter but it doesn t seem to work Some older Parallel ATA drives do not comply with current ATA standards Parallel ATA to Serial ATA converters cannot recognize such drives ee Vi Vil Product Support Technical Support For additional information on how to use Serilek 2eEN4 do
19. re then increased above 55 C the Beeper Alarm will turn again sound continuously amp the TEMP LED will turn Red indicating an over temperature FAULT Note The Beeper Alarm can also be turned off by pressing the Mute button FirmTek however recommends that the SeriTek 2eEN4 not be used when there is an over temp condition In such a case shutdown your SeriTek 2eEN4 until the over temp condition is resolved 12 Hot Swapping Hard Drives Introduction The Serilek 2eEN4 external enclosure extends Serial ATA s storage capabilities outside of the computer chassis Serial ATA Hard drives can be swapped in and out of the SeriTek 2eEN4 enclosure within seconds While hard drives may be easily inserted and removed some operating systems do not support the removal and addition of hard drives while the computer is running Hot swapping hard drives on the Macintosh computer is only supported when utilizing FirmTek s Serilek 1VE4 or SeriTek 1eVE4 external host adapters that include advanced hot swap capabilities Windows 2000 Windows XP and Windows 2003 hot swapping is supported when a special procedure is followed described below under Windows Hot Swap Procedure General Hot Swap Guidelines Do not disconnect or remove hard drives while transferring data e Save your work and close associated applications before removing the external hard drive applications need to be closed since they may keep temporary working files open
20. ssociated applications before removing the external hard drive applications need to be closed since they may keep temporary working files open on the external hard drive Always unmount the volumes eject or drag the volumes to trash associated with an external hard drive before removing it Eject or drag all of the volumes associated with the hard drive s before disconnecting or removing them When removing a hard drive you will see a SATA Configuration Changed window If this is the only hard drive you remove you may select OK in the dialog box If you have an additional hard drive to remove remove it and then select OK in the dialog box _132 Windows Hot Swap Procedure Hard drives may be hot swapped under Windows 2000 Windows XP and Windows 2003 Note Hot swap functionality is not available for Windows 98 98SE ME please shut down the system before adding or removing hard drives when using these operating systems f Caution To prevent loss of data save your work and close associated applications and N directory folders before removing the external hard drive applications need to be closed since they may keep temporary working files open on the external hard drive Hot Swap Procedure Bring up the Windows Device Manager Right click on My Computer click Manage and then click Device Manager Go to Disk Drives and find the disk you want to remove Right click on the desired disk drive and select Rem
21. tion with the shipment e A description of the problem e A copy of the original purchase invoice e Return shipping address e Contact information including daytime telephone number and email address FirmTek LLC reserves the right to refuse shipments missing a valid RMA number Product Warranty and Disclaimers FirmTek warrants to the original buyer only that this product shall be free from defects in material and workmanship for a period of one year from the original date of purchase This warranty is valid only when the original purchase invoice is provided This warranty shall not apply to any defects resulting from improper handling misuse misapplication abuse or unauthorized modification s which are performed by end user FirmTek LLC reserves the right to make changes to any products described in this manual at any time without notice FirmTek LLC assumes no responsibility for the use or reliability of hardware or software that is not supplied by FirmTek LLC or its affiliated companies FirmTek LLC does not assume any responsibility or liability arising out of the application or use of any product described in this document except as expressly agreed to in writing by FirmTek LLC nor does the purchase or use of a product from FirmTek LLC convey a license under any patent rights sTo VIII copyrights trademark rights or any other intellectual property rights of FirmTek LLC or third parties Regulatory Compliance Stateme
22. wnload the latest firmware updates or for technical assistance please visit us at www firmtek com or email us at support firmtek com Please provide the following information when contacting us e Product model and serial number e Computer model e Computer OS type and version example Mac OS X version 10 2 Windows 2000 or Windows XP e Hardware and software installed on your system e Contact information including daytime telephone number and email address A detailed description of the question or problem Return Merchandise Authorization If FirmTek technical support determines the product needs to be repaired or replaced a Return Merchandise Authorization RMA number and shipping address will be provided Please pack in the original shipping container all of the original packaging including the static bag all hardware software cables and other accessories that came with the original product You are responsible for shipping and insurance costs and any damage incurred due to improper packaging or transport FirmTek reserves the right to determine whether the product is to be repaired or replaced with new or refurbished parts or with a new or refurbished product Standard United States return shipping charges will be paid by FirmTek Foreign and other shipping methods such as express shipping are available for an additional charge Write down the RMA number on the outside of the shipping container and include the following informa
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