Home
Orchid PBX416+ Programming and User Guide
Contents
1. Cancel assigned Speed Dial on extensions 207 and 208 only Ext 201 Dial Password 53 207 92 53 208 92 Hang up Call Barring on a line by line basis This is a useful feature if you want to bar certain call types on specific lines for example if you want your colleagues to use Line 3 only for calls to mobiles because you have fitted a Fixed Cellular Terminal FCT on Line 3 and calls to mobiles will be cheaper Bar calls to mobiles numbers starting with 07 on lines 1 and 2 Ext 201 Dial Password 58 1 107 58 2 07 Hang up This will force your colleagues to use Line 3 to call a mobile as the call will not go through on lines 1 and 2 They will have to dial 3 to call a mobile To access any line directly dial followed by the line number Set a time limit for outgoing calls All or individual extensions can be restricted to a maximum call time for each outgoing call The maximum call time can be set for 1 to 60 minutes Example 1 Restrict all extensions to 3 minutes per outgoing call Ext 201 Dial Password 93 3 Hang up Cancel all extensions being limited to 3 minutes for outgoing calls Ext 201 Dial Password 93 Hang up Example 2 Restrict extensions 207 and 208 to 5 minutes for outgoing calls Ext 201 Dial
2. To cancel Dial 971 To make IP or FCT calls dial 7 as in example 1 or 8 as in example 2 Note If your extensions have been changed for Direct Dial mode you need to dial in front of the 7 or 8 above 11 Call Barring Call Restrictions The Orchid PBX has a very flexible Call Restrictions package which should enable you reduce your phone Bill by eliminating unnecessary calls For example you can restrict individual or all extensions from calling premium rate numbers International numbers mobile numbers or calls to the speaking clock or Directory Inquires Calls can also be limited to just any of the 80 System Speed Dial memories Call types such as local national mobile international non geographic Directory Inquiries etc can be programmed into Call Groups There are Call Barring groups 1 to 6 and each group can have up to 20 call types of up to 4 digits For example Group 1 could contain Premium rate 09 and mobile 07 call types Group 2 could contain International calls to Asia 008 and Directory Inquiries 118 etc These groups can be assigned to individual or all extensions Example 1 Assign 09 and 07 into group 1 and 008 and 118 into group 2 Ext 201 Dial Password 57 1 09 07 57 2 118 Hang up Example 2 Assign 01 and 02 into group 3 and 100 123 00 07 and 09 into group 4 Ext 201 Dial Password 57 3 01 02 57 4 100 123
3. If at a later date you want to add another line making a total of 4 lines Ext 201 Dial Password 31 11213 4 Hang up Telephones with caller display and Date Time features If you are intending to use telephones with the above features on the PBX416 you must program the Date Time settings on the PBX The PBX plus will update your Caller Display log with the time date of each Incoming call and calls from other extensions There is no need to set the Date Time on your telephones because the PBX plus will do this automatically when the phone first rings Setting the date and time Note At the end of every successful programming sequence you will hear a confirming beep Set the date On Extension 201 you will need to dial the Password 95 1 yy mm dd dow where DOW Monday 1 Tuesday 2 etc For example Thursday 29 March 2012 would be Ext 201 Dial Password 95 1 12 03 29 4 Hang up Set the time 24 hour clock On extension 21 you will need to dial the Password 952 hh mm For example 3 20 pm would be Ext 201 Dial Password 952 15 20 Hang up Change extension numbers As currently configured the extensions are 3 digits 201 to 216 but these numbers can be changed to 3 or 4 digits and any numbers you want from 100 to 8999 Change the number of digits and lead digit for extensio
4. Music On Hold The PBX 416 has an intermittent comfort tone which the caller hears while the call is being transferred or put on Hold However we recommend you make use of the external Music On Hold Port This will provide a variety of music and a more professional image A standard CD or MP3 player can be connected to this port using an Audio Cable with a 3 5 mm plug connected at both ends Connecting from the music on Hold Port to the player s headset socket Check or listen to Music On Hold Ext 201 Dial Password 2 4 Hang up 15 Auto Attendant DISA All lines or individual lines can be programmed for Auto Attendant Mode AA In AA mode the PBX416 answers incoming callers and they will hear your personalised Outgoing Message OGM This enables you to instruct your callers to Dial 201 for Sales 202 for accounts etc or 0 for the Operator Extension 202 is Operator 1 and extension 203 is Operator 2 If Operator 1 is busy the call will go to Operator 2 Record the Auto Attendant outgoing message OGM You have up to 30 seconds for the OGM A Suggested message is as follows This is Smith and Co If you would like the Sales department please Dial 201 if you would like Customer Services please Dial 208 and for all other enquiries please Dial 0 for the operator Ext 201 Dial Password 221 Record message Hang up Playback the Auto Attendan
5. 00 09 Hang up Internal calls only Group 0 To assign extensions for internal calls only they should be assigned to Group 0 The system has already been programmed for Group 0 to only allow internal calls For example you may have a phone in your reception area or in a public area Assign Groups 1 6 or 0 to extensions Example 1 Assign Group 1 to all extensions Group 1 may bar calls to 09 numbers Ext 201 Dial Password 54 1 Hang up Cancel Group 1 being assigned to all extensions Ext 201 Dial Password 53 Hang up Example 2 Assign Group 2 to Ext 204 and Group 0 to Ext 208 Ext 201 Dial Password 51 204 2 51 208 0 Hang up Cancel extension 204 being assigned to group 2 12 Ext 201 Dial Password 53 204 Hang up Assign extensions to dial Speed Dial memories only This is the ultimate cost saving feature to prevent unauthorized telephone use In this mode the extensions can only call business related numbers suppliers customers or colleagues for example We strongly recommend that you program emergency services numbers in to a memory when using this feature Example Assign extensions 207 and 208 to dial system Speed Dials only Ext 201 Dial Password 51 207 92 51 208 92 Hang up
6. E Orchid Telecom Model PBX 416 Programming amp User Guide autoen EE EE 5 Installation NIMS EE 5 Wal MOURNING RE 5 System ee ele ien O EE 6 EE 6 Changing the PASSWOM EE 6 Exchange line set up Ee 6 Omne Excnange Line connected AEN 6 Two Exchange Lines conneched AEN 7 Three Exchange Lines connected 2aicncannueieneknwatieotinnainueinaainwakieat 7 Telephones with caller display and Date Time features ceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee 7 Setting the EECHELEN 7 EE 7 Set the time 24 hour le idee EENEG Seeley 7 Change extension pnumberg ee 7 Change the number of digits and lead digit for eviensions 7 ASSIGNING EIERE 8 Add extensions 207 and 208 to ring on line Tee 8 F rther OX ADIOS acy de sees Sapte Sadi ccna Ee Eege 9 Assign extensions 207 and 208 only to ring on line 1 9 Assign extensions 205 and 206 only to ring on line 2 9 Add extensions 205 206 and 207 to ring on line r 9 Assigning outgoing CAllS E 9 Extension to specific exchange mes 9 Exchange line to specific extension or extensions EE 10 Assign extensions for Direct Dial mode acs ces ces io ee Sok i as Se es ae ces Geena Seca ee cere ee ee ee 10 Least Cost Routing LCR for all ele ee eege dese eege mie em elena atic 11 ACCESSING elle 11 Call Barring Call Restrictions E 12 Internal calls only Group D EE 12 Assign Groups 1 6 or 0 to extensions cccceeeeeeeeee eee eee eeeeeeeeeeeeeeeeeeeeecaaaeeeeeeeeeeeeeeenaa
7. Password 91 207 05 91 208 05 Hang up 13 Cancel extension 208 limit of 5 minutes for outgoing calls Ext 201 Dial Password 92 208 Hang up Note One minute before the end of the time limit a beep will be heard every 15 seconds System Speed Dials Up to 80 telephone numbers can be stored into the PBX systems memory bank and can be dialled by any extension which has been programmed to use this feature Note Any extension which has been programmed to use Speed Dials can also store numbers into the memory bank Storing Speed Dials and dialling Speed Dials is the same sequence for Dial 9 or Direct dal extensions Assign extensions for Speed Dialling Example 1 Assign extensions 201 and 202 for Speed Dialling Ext 201 Dial Password 40 201 1 202 1 Hang up Example 2 Assign all extensions for Speed Dialling Ext 201 Dial Password 40 201 11 202 1 203 1 204 1 205 1 206 1 207 1 208 1 Repeat to 216 Hang up Remove extensions from using the Speed Dialling Example Remove extension 205 Ext 201 Dial Password Ap 205 Hang up Storing Speed Dial numbers Store Speed Dial numbers in locations 01 to 80 Up to 24 digits can be stored per Speed Dial Any assigned extension can
8. so that an answering machine can take messages Note Please make sure you have set the system clock see page 7 18 Example1 Turn the Auto Attendant on at 9 am and off at 6 pm Monday to Friday and on all day Saturday and Sunday Ext 201 Dial Password 87 0900 1800 1 891 6 DOW 1 892 7 DOW 1 Hang up Where day of the week dow is 1 for Monday 2 for Tuesday 7 for Sunday Example 2 Turn the Auto attendant on at 6 pm and off at 9 am Monday to Friday and off at weekends Ext 201 Dial Password 01 1234 87 1800 0900 1 891 6 DOW lo 892 7 DOW Le Hang up Note 1 Auto attendant on 0 Auto attendant off Extension features Call Handling Calls on Hold Place a call on Hold Incoming or outgoing calls can be put on Hold this feature also enables you to answer another incoming call Recall Hang up Note can be programmed into a one touch phone memory button say M1 then all you need to do is dial Recall M1 Retrieve a call that has been put On Hold Dial from your extension or any other extension Note can be programmed into a one touch phone memory button say M2 then all you need to do is dial M2 Place a call on Hold and answer another ringing line Recall Hang up When your phone starts ringing answer the call or if its not your phone ringing but anothe
9. up To cancel this assignment Ext 201 Dial Password 43 28 Hang up Exchange line to specific extension or extensions This applies to outgoing calls only incoming calls can be answered by all extensions Example Assign extensions 207 and 208 to be the only extensions that can make outgoing calls on line 3 Ext 201 Dial Password 42 03 207 42 03 208 Hang up To cancel this assignment Ext 201 Dial Password 44 03 Hang up Assign extensions for Direct Dial mode As currently configured all extensions must Dial 9 for a line Factory Default Setting This can be changed so that extensions automatically access the next available outside line as soon as they pick up the phone Convert all extensions to Direct Dial mode Ext 201 Dial Password 8 10 Hang up Revert all extensions to Dial 9 mode Ext 201 Dial Password 8 00 Hang up Convert extensions 207 and 208 only to Direct Dial mode Ext 201 Dial Password 82 207 1 82 208 1 Hang up Revert extensions 207 and 208 only to dial 9 mode Ext 201 Dial Password 82 207 0 82 208 0 Hang up Note Direct Dial extensions must dial in front of the extension number when making interna
10. Cancel Auto fax detect Ext 201 Dial Password 207 Hangup Assign single digit for Auto Attendant operation This feature enables your incoming callers to dial a single digit to access extensions for example Press 1 for Sales 3 for Service 4 for Accounts etc Example Activate single digit operation Ext 201 Dial Password 29 1 Hang up Cancel single digit operation Ext 201 Dial Password 29 0 Hang up Assign single digits for an extension or extensions Example 1 Assign extensions 201 202 and 203 to Digit 1 These extensions will ring in turn if 202 takes a call 203 will ring next Ext 201 Dial Password 150 1 201 150 1 202 150 1 203 Hang up Example 2 Assign Extensions 204 and 205 to digit 5 Ext 201 Dial Password 150 511204 150 5 205 Hang up Note To change the extensions assigned to a digit you must first clear the programming as follows Ext 201 Dial Password 140 digit Hang up Day Night Service using Auto Attendant on off The Auto Attendant modes can be set to switch on or off at different times For example you may want the Auto Attendant mode to be on evenings and weekends or you may want the Auto Attendant on during the working week and off at evenings and weekends
11. Change Operator 1 Ext 201 Dial Password 205 extension number Hang up Change Operator 2 Ext 201 Dial Password 206 extension number Hang up Assign all lines for Auto Attendant Ext 201 Dial Password 120 Hang up Assign a single line for Auto Attendant Example Assign Line 3 only to Auto Attendant Ext 201 Dial Password 20 03 Hang up Remove the Auto Attendant feature from all lines Ext 201 Dial Password 201 Hang up Auto Divert to operator The factory default setting is for an incoming caller to be cut off if they do not dial one of the extension options This can be changed so that the caller will divert to the operator extension if they do not dial one of the options Ext 201 Dial Password 852 1 Hang up Note If a caller hangs up during the outgoing message the Operator Extension 202 will still ring If this becomes a problem you can always revert to factory default setting as follows Ext 201 Dial Password 852 0 Hang up Auto Fax Detect In Auto Attendant mode the PBX can detect an incoming fax and automatically transfer it to a Fax machine 17 Example Assign extension 208 to automatically receive an incoming fax Ext 201 Dial Password 207 208 Hang up
12. TMF Signalling Internal Dial tone 400 Hz continuous Sine wave Internal Ring tone 400 Hz 1s on 4s off Internal Busy tone 400 Hz sine wave 0 3s on 0 3s off Caller Display Receive DTMF and FSK Bell 202 Send FSK Bell 202 Power Supply AC230V 12W Secondary 24V and 5V Approvals CE and RoHS compliant 25
13. add delete or change a Speed Dial memory Example 1 Store 01572 717888 into Speed Dial location 01 No Password needed Ext 201 Dial 01 01572 717888 Hang up Example 2 Store 07722225678 into Speed Dial location 33 Ext 201 Dial 33 07722225678 Hang up 14 Dialling Speed Dial numbers Call the number in Speed Dial location 01 dial 01 Call the number in Speed Dial location 33 dial 33 Deleting and changing a Speed Dial number To change a number you must delete it first Example Change the number stored in Speed Dial location 01 to 902 123456 Ext 201 Dial 01 Hang up The number is now deleted Ext 201 Dial 01 902 123456 3 Hang up Hotline This is a useful feature for Reception or emergency phones When the handset is lifted the phone automatically dials a given extension For this feature the factory default is to ring the operator on extension 202 However the operator extension can be changed to another extension see page 7 Important Do not change extension 201 to Hotline mode as this affects the ability to program the system Example Set extension 208 to Hotline mode Ext 201Dial Password bi 208 91 Hang up Remove the Hotline mode from extension 208 Ext 201Dial Password 53 208 Hang up
14. after each feature string If the entry is successful you will hear the confirming message and instead of hanging up you can continue with programming the next feature In this guide all dialled digits will appear in red text System password The factory default password is 0 1 1234 Every time you successfully enter the password you will hear a beep If you make a mistake you will hear a series of beeps If the problem persists see page 24 to reset the password Changing the password 1234 xxxx Hang up Ext 201 Dial Current Password 0 x k N Your new password will be xxxx Note When you enter the programming mode on extension 21 all the other extensions will be cut off Therefore ensure that other extensions are not on calls before you start programming To simplify all future programming we strongly recommend that you store your new password into a one touch memory Exchange line set up The PBX 416 is configured at the factory for 4 exchange Lines to be connected If you only have 1 or 2 lines connected it is important that the system is set up as follows One Exchange Line connected Ext 201 Dial Password 31 1 Hang up Two Exchange Lines connected Ext 201 Dial Password 31128 Hang up Three Exchange Lines connected Ext 201 Dial Password 31123 Hang up
15. displayed on the LCD Many corded and digital cordless phones have their Phone Book and Caller Display features linked If a Caller Display number is matched with a number in the phone book the name allocated to that number will be displayed on the LCD For example if extension 208 is allocated as the reception phone On your Caller Display phone enter the telephone number 00208 in to the phone book memory followed by Reception phone If anyone calls you from extension 208 Reception Phone will be displayed on the LCD How to Divert all calls to an external Mobile or landline number Using BT s Star Services Pick up the handset dial 1 to divert the line 1 or 2 to divert the line 2 etc ACTIVATE DIVERSION 21 External number listen beep hang up DEACTIVATE DIVERSION 21 listen beep hang up 22 Troubleshooting and FAQ s The factory default settings are as follows e All extensions are dial 9 for a line e Extension 201 to 204 only ring on incoming calls e Call restrictions removed on all extensions e Auto Attendant DISA OFF Reset the system to factory default settings Ext 201 Dial Password 6000 Hang up Reset password Ext 201 Dial 03 103 03 Hang up The Password will be reset to factory default 1234 Unable to dial Telephone numbers Do you dial 9 for a line dial the number and are unable to get through It could be that your BT
16. e password 01 1234 before entering programming strings You will hear a confirmation message when the password or any programming sequence is entered correctly Make a call out on a specific line To access any line directly dial followed by the line number To Connect an Answer Machine Fax Machine or PDQ machine All such machines should be connected to an extension port do not connect on the line side When using such a machine we recommend connecting it to an unused extension number or if all are in use connect in parallel using a 2 way adaptor It is important that the PDQ machine is connected to one of the extension ports and not directly to a phone line Connecting to the phone line will cause false rings When connecting to an extension make sure the extension is programmed for direct mode no need to dial 9 for a line see page 10 Contact Orchid for more assistance You can email us at the following address with any further enquiries regarding the Orchid PBX Range info orchid telecom com Technical specifications Capacity 4 Lines and 16 Extensions External sockets Line and Extensions terminated on RJ11 sockets External Music socket 3 5 mm Mono Communication channels 7 Transmission loss Extension to Extension lt 1 5 dB Extension to Exchange lt 2dB Ringing Current AC65V 50Hz Balance about earth 300Hz 600Hz lt 40dB 24 600Hz 3400Hz lt 46dB Dialling mode D
17. ees 12 Assign extensions to dial Speed Dial memories only sssssssssensnesssessnnrnnnrneeserrrrrnnrnnneseerrnne 13 Call Barring on ER Ee EE 13 Set a time limit for SLIT ele Lef 13 System Speed RTE 14 Assign extensions for Speed Dialling ceccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneaeeeeeeeeeeeeeeeeenaaees 14 Remove extensions from using the Speed Dialling ccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenaaees 14 Storing Speed Dial numbers AEN 14 Dialling Speed Dial numbers E 15 Deleting and changing a Speed Dial number 15 el le EE 15 DSI OO ele E 15 Check or listen to Music On Hold EE 15 Auto Attendant DISA eegesgegir edegzeg regeti zoegegegeseeE egegeiEgeseEEEE EES bx veuiuateecentieveenaaeteeinsdaceeneventes 16 Record the Auto Attendant outgoing message OGM cccceeeeeeeeeeeeeeneeeeeeeeeeeeeeeesnteeeeeeeees 16 Playback the Auto Attendant outgoing Message OGM cccceeeeeeeeeeeeneeeeeeeeeeeeeeeeenneeeeeeeees 16 OGM if the extension is EE 16 Playback the Extension Busy OM een 16 OGM if extension is unanswered after 25 seconds ccceeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeees 16 Playback the Unanswered EIERE te atta alec tales Galan te lated EEEEN 16 Assign operator extension s for the Auto Attendant mode 000aeeneeeeneeeeeee eeaeee nennen 17 Assign all lines for Auto EES 17 Assign a single line for Auto E le EEN 17 Remove the Auto Attendant feature from all lin
18. ension number Operator call Any extension can dial 0 and they will be automatically connected to extension 202 If 202 is busy they will be connected to 203 If your extension is in direct dial mode dial 0 Ringback on Busy If the extension you call is busy you can enter Ringback mode by dialing Recall R 10 0 Hang up When the extension you want hangs up your phone will ring lift the handset and the other extension will ring 20 Transfer calls when busy This feature enables you to transfer internal and external calls to another extension if you are engaged on a call Activate Transfer Dial 1 Ext no Cancel Transfer when engaged Dial 1 00 Transfer all calls to another extension Transfer all calls to another Extension Dial 2 Ext no Cancel the transfer of all call Dial 2 00 Transfer all calls to your secretary Transfer all calls to your secretary Dial 6 Ext No In this mode only the secretary can call your extension To cancel calls being transferred to your secretary Dial 6 00 Do Not Disturb mode If you do not want to receive internal or external calls Dial 71 Hang up To cancel Do Not Disturb mode Dial 70 Select a specific line on a call by call basis The extension can either be in dial 9 for a Line Mode or Direct Dial Mode Lift handset and dial 1 For Line 1 2 For Line 2 3 For Line 3 etc Power failure In the event of a
19. es EE 17 Auto Divert to operator ee 17 e RTE 17 Assign single digit for Auto Attendant operation sssssssseereeesseserrrrnresserrrrrrnnnnnnserrrrnennnnnneeet 18 Assign single digits for an extension or extensions sseessessssssesrrrttessettrrrrnnnnneserrrrnrnnnnneennt 18 3 Day Night Service using Auto Attendant onioft ee 18 Extension features Call handling DEE 19 Calls om Hold EE 19 Place Selten eegrerteeeg tee eege eege ege ege geg eg 19 Retrieve a call that has been put On Hold ENNEN 19 Place a call on Hold and answer another ringing Ime eee cece eeeeeeeee cece eee eeeeeeeeeeeeeeeeeeeeeeees 19 Extension to extension calls e caine ENEE bs MUR eee et eee EE 20 Transferring CallS Eege ee ee EE 20 Call PICK UD EE 20 Conference Calls rererere ees tien div eg NEEN 20 System Speed DIAS EE 20 Confirm extension FUERE ae EES 20 OPS ator Calli ee 20 PINnG DaCk OM CN 20 Transfer cals when US EE 21 Transfer all calls to another evtension EEN 21 Transfer all calls to your secretary EEN 21 Do Not Disturb nee 21 Select a specific line on a call by call basis 21 ise UE 21 Remote programming EE 21 Caller Display ee re 22 Caller Display extension to ET e BE 22 Callie t55 8 ot acer ede actA Ee Ee 22 Troubleshooting FAG EE 23 Factory Defa lt Settings lg eege EE Ee ENEE ANERER 23 Reset the system to factory default settimges ENEE 23 FIGSCE E E 23 No dial tone on extension handsets AEN 23 Whable to dial Sor Re 23 Not al
20. l calls 10 Least Cost Routing LCR for all calls Many phone companies offer attractive rates for their national mobile and international calls To use their services however you will have to prefix all Internationals with a 4 5 or 6 digit access code The Orchid PBX can be programmed to automatically insert the phone company s access code for all calls starting with 0 as follows To prefix all calls on all lines with Carrier Call 18185 Ext 201 Dial Password 35 18185 Hang up To Cancel LCR Prefix Ext 201 Dial Password 35 Hang up If you only want the LCR function on one line for example line 3 Ext 201 Dial Password 34 03 18185 Hang up To Cancel LCR on line 3 Ext 201 Dial Password 34 03 Hang up Accessing IP Calls or a Fixed Cellular Terminal FCT As currently configured you need to dial 9 to access the BT or Cable line to make outgoing calls If you also have an IP service connected to one or more of your lines you can program a digit 1 8 to access the IP or FCT service automatically Example 1 Assign Digit 7 to access IP or FCT service on lines 2 and 3 Ext 201 Dial Password 971 7 02 Hang up To Cancel Dial 971 Example 2 Assign Digit 8 to access IP or FCT services on line 3 Ext 201 Dial Password 971 8 03
21. l extensions ring on incoming Rer EE 23 Unable to call another extension EE Unable to transfer calls eel ee et Nh ana eR ae ee ee Unable to program the Kette How to make a call out on a specific line 2 eee eee eee eeeeeee cece eee eeeeeeeeaeeeeeeeeeeeeeeeeeeaaeeeeeeeeeeeeeees Add a PDQ Credit Card machine fax Machine or Answer Machine to the system Contact Orchid for e ne Technical ee EE Introduction Thank you for choosing the Orchid Telecom PBX 416 telephone system Please take time to read through this Programming and User Guide to get the most from your new purchase Installation hints e Ensure the On Off switch located on the left hand side of the PBX is switched to On e Only extensions 201 to 204 will ring on incoming calls factory default setting unless you nominate any other extensions to ring See page 7 Wall mounting e Drill two holes 16cm apart Take extra care not to drill through electrical wiring or pipes e Adjust the screw heads until the PBX fits firmly against the wall System programming All programming is done on Extension 201 only Note After programming a line successfully you will hear a single beep after the If you make a mistake you will hear a series of beeps after the If this happens repeat the sequence that failed There is no need to re enter the password as long as you do not hang up If you are programming a number of features you do not need to enter and hang up
22. ns Example 1 Change all extensions from 201 216 to 3001 3016 7 Ext 201 Dial Password zi 72 3 4 Where 3 is the lead digit and 4 is the number of digits Then dial 7 001 3001 Where 001 is the extension socket on rear of unit Then dial 7 002 3002 7 003 3003 Keep going until j 7 1016 13016 Hang up Note The system extensions can be programmed for a combination of 3 or 4 digits but 3 or 4 digit extensions must have a different leading digit for example 3 digit extensions could start with 3 and 4 digit extensions could start with 5 Example 2 Change Extension 202 to 303 and 208 to 5555 Ext 201 Dial Password 72 3 2 72 5 4 7 1002303 7 008 5555 Hang up Assigning incoming calls This is a useful feature for spreading the incoming call load over certain extensions or a specific line direct to a specific extension This is useful if you are sharing the PBX with another company or connecting a Fax machine to an extension Up to 8 extensions from 201 to 216 can be programmed to ring on incoming calls IMPORTANT The factory set default is to ring extensions 201 to 204 only If you want more than these 4 to ring you can add further extensions please use the following examples
23. power failure the exchange lines will automatically be routed as follows e Line 1 to 201 e Line 2 to 202 e Line 3 to 203 Remote programming This is a useful feature if a company has several office s it enables the Administrator to remotely program PBX features including Speed Dial memories It also enables your PBX provider to assist you in setting up the system To program the system remotely call the PBX and get transferred to extension 201 The person on extension 201 should be instructed to dial Recall R then 21 You can now program the system as required there is no need to dial the system password before programming Alternatively the person on extension 201 of the system that needs programming can call you dial Recall R followed by both parties should hang up when programming is completed Caller Display The Caller Display feature is subject to network connection check with your line provider When this feature is activated on your line and providing you have compatible Caller Display telephones the telephone numbers of incoming callers will be displayed and logged on extensions Caller Display extension to extension This feature is provided by the PBX plus and is not subject to Network connection Providing you have compatible Caller Display telephones when an internal extension calls you their extension number will be displayed For example if extension 208 calls you 00208 will be
24. r extension dial 7 to pick up the call The second call can also be put on Hold by dialing RECALL then hang up Dial to connect back with the first call that was put on Hold Note A call can be put on Hold for a maximum of 4 minutes If you need to put the call on Hold for longer than 4 minutes Retrieve the call before 4 minutes and put in on Hold again for a further 4 minutes 19 Extension to Extension Calls To call another extension dial followed by the extension number Transferring calls Dial Recall R followed by the extension number you want to transfer a call to You can either speak to the person on the extension asking if they want to take the call if they do you hang up and the call goes through if they don t they hang up and the call come back to you Or you can simply hang up and if the extension does not answer the incoming call will ring back to your phone Call pick up To pick up a call ringing on another extension dial 7 Conference calls To set up a conference call between an external call on your extension yourself and another extension dial Recall R followed by the extension number System speed dials To set up system speed dials see page 15 To use the system speed dial memories Dial followed by the memory number 01 80 Confirm extension number If you want to know your extension number Lift your handset and dial 9 a voice prompt will advise you of your port number and ext
25. service is Feature Line which requires you to dial 9 to make outgoing calls If so you will need to dial 9 to get a line and 9 again followed by the number If you are on Feature Line we recommend you convert all extensions to Direct Dial mode See Page 10 of the User guide In Direct Dial mode as soon as you go Off Hook to make a call you will get a BT line immediately therefore you will only have to dial 9 once before the telephone number Unable to dial 9 for a line e Ensure that the phone connected is in TONE dialing mode and NOT Pulse dialing mode Not all extensions ring on incoming calls e The factory default setting will make only extensions 201 to 204 ring on incoming calls See page 5 for instructions to make other extensions ring on incoming calls e Ensure the ringer setting on the phone is set to ON Unable to call another extension e Ensure the power supply is on the Power LED on the PBX should be on e Is the extension in Direct Dial Mode If so you will need to dial then the extension number required 23 Unable to transfer calls e You must use Recall or R button when transferring calls please ensure the Recall type is set to TBR Time Break Recall A TBR ELR switch is normally located on the base of the phone Unable to program the PBX e All programming must be done from extension 201 e Make sure the phone being used to program is set to TONE not PULSE dialing mode e Dial th
26. t outgoing Message OGM Ext 201 Dial Password 231 Listen to message Hang up OGM if the extension Is busy You can record a message to inform the caller to dial 0 for the operator because the extension is busy The maximum message length is 30 seconds A suggested message is as follows Tam sorry the Extension you require is Busy please dial 0 for the operator Ext 201 Dial Password 222 Record message Hang up Playback the Extension Busy OGM Ext 201 Dial Password 232 Listen to message Hang up OGM if extension is unanswered after 25 seconds You can record an OGM informing the Caller to Dial 0 for the operator because an extension is not answering To record the Unanswered OGM maximum 15 seconds a suggested message is as follows am sorry the Extension you require is not answering please dial O for the operator Ext 201 Dial Password 223 Record message Hang up Playback the Unanswered OGM Ext 201 Dial Password 233 Listen to message Hang up 16 Assign operator extension s for the Auto Attendant mode When the caller dials 0 for the operator extension 202 will ring if 202 is busy extension 203 will ring You can program the extensions of your choice for Operator 1 or Operator 2 which will answer if Operator 1 is busy
27. to help you get your PBX set up as per your requirements Add extensions 207 and 208 to ring on line 1 Ext 201Dial Password 12 01 207 12 01 208 Hang up Now extensions 201 to 204 and 207 to 208 will ring on line 1 Further examples If you do not want one or all of extensions 201 to 204 to ring you must first clear the factory default setting as follows Assign extensions 207 and 208 only to ring on line 1 Ext 201 Dial Password 11 01 This clears line 1 Then Enter 12 01 207 12 7 01 208 Hang up Assign extensions 205 and 206 only to ring on line 2 Ext 201 Dial Password 11 02 This clears line 2 Then enter 12 02 205 12 O02 206 Hang up Add extensions 205 206 and 207 to ring on line 3 Ext 201 Dial Password 12 03 205 12 03 206 12 03 207 Hang up Now extensions 201 to 207 will ring on line 3 Assigning outgoing calls Extension to use specific exchange lines A useful feature if you want to keep lines 1 and 2 free for incoming calls or other priority Extensions for outgoing calls This does not restrict other extensions from using the same outside line Example Restrict extension 208 to use exchange line 3 only Ext 201 Dial Password Ai 03 208 Hang
Download Pdf Manuals
Related Search
Related Contents
Autodesk Inventor からの印刷:概要編 Descargar ficha - Aisla y Ahorra V808CH 取扱説明書 Scissor Components How to write an Arduino application Clinical Chemistry BioPAT ® Xgas Conair CS65B hair straightener Innominate Device Manager - Innominate Security Technologies AG Copyright © All rights reserved.
Failed to retrieve file