User Guide - WirelessDealer.ca
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1. Pin 3 Pin 4 Function Input Output Only Max VDC 3 3V 3 3V V Positive VDC 1 3 to 2 2VDC 1 3 to 2 2VDC V negative VDC 0 6 to 1 2 VDC 0 6 TO 1 5VDC Hysteresis VDC 0 4 to 1 2VDC 0 4 to 1 2VDC Internal Pullup 52kohm to 3 3VDC no pull on pin 4 Output Specs Over temp Rev 2 0 Mar 10 Function Input Only Output IOUT 50mA VOHmin IOH 16 mA 2 4V Raven XE Po Digital Input Digital Input Output VOHmin IOH 24 mA 2 3V VOLmax IOL 24mA 0 55V Pinout Color Function 1 Red Power pin 2 Black Ground in 2 3 White Digital Input finz pin 4 NC Digital Output Viewed from rear Figure 5 4 Power Connector Diagram Caution Never apply voltage to the Digital inputs The inputs can only be switched open or closed to ground Monitoring the Input and Output You can monitor the status of the digital inputs using ACEmanager AT Commands or with special reports sent by email SMS or other report types using Event Reporting In ACEmanager select the I O group Upload Download Reboot Refresh All Status WAN Cellular LAN VPN Security Services Report vo Admin Last updated time 07 09 2009 16 40 34 Apply Refresh Cancel prent M Relay 1 Initial Setting mij EE Figure 5 5 ACEmanager VO Note Please refer to the ALEOS User Guide for configuring Raven XE VO in ACEmanager 32 2008062. Do not operate the Sierra Wireless AirLink Raven XE in any aircraft whether the aircraft is on the ground or in flight In aircraft the Sierra Wireless AirLink Raven XE MUST BE POWERED OFF When operating the Sierra Wireless AirLink Raven XE can transmit signals that could interfere with various onboard systems Note Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open Sierra Wireless AirLink Raven XE may be used at this time The driver or operator of any vehicle should not operate the Sierra Wireless AirLink Raven XE while in control of a vehicle Doing so will detract from the driver or operator s control and operation of that vehicle In some states and provinces operating such communications devices while in control of a vehicle is an offence The information in this manual is subject to change without notice and does not represent a commitment on the part of Sierra Wireless SIERRA WIRELESS AND ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT INDIRECT SPECIAL GENERAL INCIDENTAL CONSEQUENTIAL PUNITIVE OR EXEMPLARY DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS PRODUCT EVEN IF SIERRA WIRELESS AND OR ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY Notwithstanding
3. Raven XE for Verizon User Guide E E SIERRA WIRELESS Important Notice Safety and Hazards Limitation of Liability Rev 2 0 Mar 10 Preface Due to the nature of wireless communications transmission and reception of data can never be guaranteed Data may be delayed corrupted i e have errors or be totally lost Although significant delays or losses of data are rare when wireless devices such as the Sierra Wireless AirLink Raven XE are used in a normal manner with a well constructed network the Sierra Wireless AirLink Raven XE should not be used in situations where failure to transmit or receive data could result in damage of any kind to the user or any other party including but not limited to personal injury death or loss of property Sierra Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using the Sierra Wireless AirLink Raven XE or for failure of the Sierra Wireless AirLink Raven XE to transmit or receive such data Do not operate the Sierra Wireless AirLink Raven XE in areas where blasting is in progress where explosive atmospheres may be present near medical equipment near life support equipment or any equipment which may be susceptible to any form of radio interference In such areas the Sierra Wireless AirLink Raven XE MUST BE POWERED OFF The Sierra Wireless AirLink Raven XE can transmit signals that could interfere with this equipment
4. Sierra Wireless Serial MP Modem ThinkPad Modem Standard 33600 bps Modem Standard 33600 bps Modem mj Rename this connection view status of this connection A Change settings of this connection LAN or High Speed Internet lt 4 1394 Connection LAN or High Speed Internet Connected Wireless Network Connection LAN or High Speed Internet Not connected Local Area Connection LAN or High Speed Internet Network cable unplugged 3 LAN or High Speed Internet Connected 1394 Net Adapter Intel R Wireless WiFi Link 4965AGN Intel R 82566MM Gigabit Network Connection AirLink USB Ethernet RNDIS 2 Other Places B Control Panel My Network Pla Figure 3 3 Verify USB Connection Confirming IP Address Check the IP Address in your Local Area Connection window 4 Local Area Connection 3 Status General Support Connection status Address Type Assigned by DHCP IP Address 192 168 14 1 Subnet Mask 255 255 255 0 Default Gateway 192 168 14 31 Windows did not detect problems with this Repair connection ion If you cannot connect click Renzi epair Figure 3 4 Confirm IP Address 18 20080616 Rev 2 0 Mar 10 Activating your Raven XE on Verizon Configuring through ACEmanager ACEmanager is a free utility Follow the steps below to connect to ACEmanager for configuring the modem e Ensure Raven XE connectivity to access ACEmanager e Goto http 192 168 13 31 9191 the first time you connect
5. By doing this the modem will snap out of the mounting bracket Figure 4 6 Optional Mounting Bracket Figure 4 7 Mounting bracket installation 26 20080616 Rev 2 0 Mar 10 Hardware lnstallation of the Raven XE 0 2 TYP 0 15 gt 086 0 16 dia Thru 4 ples 0 30 Dia at Bottom 0 35 0 45 Dia at Top x 0 06 Deep 4 Ples 100 170 1015 Raven XE Snap Bracket Case Clamping Figure 4 8 100 170 1015 Mounting Bracket for Raven XE 27 Raven XE 28 20080616 5 Inputs Relay Outputs and Power Status Capturing External Events using Inputs The Raven XE has special features for use in an M2M environment The Raven XE can be configured to monitor the input respond to specific types of events and even trigger a digital output These features can be configured to your needs Capturing External Events using Inputs While using a special power cable with I O the Raven XE is equipped with an I O interface for use in instrumentation applications This includes 1 digital input and 1 programmable I O which can be connected to sensors and switches to monitor status and remotely control equipment Figure 5 1 Raven XE Digital Input By measuring contact closures on switches the digital input s can report a simple open or closed state Digital input s can be wired to the two ground signals via a switch When the switch is open the input will read OPEN Wh
6. To comply with FCC IC regulations limiting both maximum RF output power and human exposure to RF radiation the maximum antenna gain must not exceed 5 dBi in the Cellular band and 4 dBi in the PCS band EU Sierra Wireless hereby declares that the Raven XE devices conform to all the essential requirements of Directive 1999 5 EC Products are marked with a CE and notified body number as shown here C 0682 20080616 Rev 2 0 Mar 10 Regulatory Information The Declaration of Conformity made under Directive 1999 5 EC is available for viewing at the following location in the EU community Sierra Wireless 39677 Eureka Drive Newark CA USA 94560 The device is a Class A device for use in commercial environment WEEE Notice If you purchased Raven XE in Europe please return it to your dealer or supplier at the end of its life WEEE products may be recognised by their wheeled bin label on the product label 41 Raven XE 42 20080616 ty SIERRA WIRELESS
7. protocol which automatically formats the messages based on an event trigger The messages generated are then reported to the remote server Software The Raven XE modem comes with the following software AceView the software for the Raven XE which allows you to monitor your connections The driver that forms the interface between the Raven XE and your Windows operating system when using USB virtual Ethernet or USB virtual serial The firmware that is stored in non volatile memory and includes ACEmanager The Raven XE has an embedded radio module also made by Sierra Wire less Inc There are two firmware programs on the device one stored on the controller board of the Raven XE and one on the radio module The firmware was loaded into the radio module and controller board when the Raven XE was assembled As new versions of the software and firmware are released they are posted at www sierrawireless com 20080616 Introduction to the Raven XE Documentation This Raven XE User Guide describes how to e Install the Raven XE hardware e Connect the radio antennas e Connect a notebook computer and other input output I O devices e Interpret the LEDs on the Raven XE and the indicators in the AceView software This User Guide is provided as a PDF Portable Document Format file on the installation CD or from the Sierra Wireless support website Tools and Reference Documents User Guide ALEOS User Guide
8. Next The default private for Ethernet is also in a different subnet from the other connection types Table 3 1 Factory Defaults Interface Raven XE Connected Device Ethernet Private default 192 168 13 31 192 168 13 100 USB NET 192 168 14 31 192 168 14 100 DUN 192 168 15 31 192 168 15 100 can be changed via ACEmanager m SIERRA WIRELESS maant OF THE NIMFIEEE MACKINEH Please select the interface to program the modem through and press Next Interface Address 192 168 13 31 v SMS Ethernel Password 20000 Figure 3 2 Configuration Interface selection c The next screen will prompt you to reset the modem manually Click on Next after resetting the modem manually Installation begins and can take up to a few minutes Once the installation is complete you will get a confirmation screen Rev 2 0 Mar 10 17 Raven XE Verifying USB connection Verify that your USB is connected as USB net by checking the Network Connections window in your computer Network Connections Fle Edt View Favorites Tools Advanced Help Qe 8 search Es Folders E Address Network Connections Device Name Network Tasks Create anew connection Standard 33600 bps Modern Change Windows Firewall settings Disable this network device Qa Repair this connection k Cingular with Acceleration b Copy of MP DUN L MP DUN b 3G Connection
9. always aware intelligent connection for mission critical applications ALEOS enables e Persistent Network Connectivity Raven XE e Over The Air OTA Upgrades e Wireless Optimized TCP IP e Real Time Notification e Packet Level Diagnostics e Device Management amp Control e Protocol Spoofing Figure 1 2 Powered by ALEOS ACEware A wireless solution is not complete until you have software tools to manage the devices monitoring your valuable equipment Using the AirLink Control Environment ACE ACEWare is the device management and monitoring application suite for Sierra Wireless AirLink devices powered by ALEOS ware AirLink Control Environment Figure 1 3 ACEware Logo The ACEware suite encompasses an application internal to the firmware ACEmanager Windows based applications ACEview and Modem Doctor and a web hosted application ACEnet You can download the applications and their user guides from the Sierra Wireless AirLink Solutions web site http www sierrawireless com support Contact your dealer or Sierra Wireless representative for any further information Note ACEview requires the Microsoft NET Framework v 2 0 and Microsoft Windows 98 Windows 2000 Windows XP or later You can obtain the Microsoft NET Framework from Microsoft at htto mww microsoft cony ACEmanager ACEmanager the AceWare remote configuration and monitoring tool simplifies deployment and provides extensive monitoring c
10. connection to the cellular network with an IP address given and a channel acquired e Signal Light shows the strength of the signal and may be nearly solid strong signal or flashing weaker signal A slow flash indicates a very weak signal RSSI LED Ranges RSSI Signal LED Status Ranges of RSSI dBm On Solid Equal to or stronger than 69 Fast Blink 70 to 79 Normal blink 80 to 89 Slow Blink 90 to 99 Extinguished Equal to or weaker than 100 20080616 Rev 2 0 Mar 10 Hardware Installation of the Raven XE e Activity Lights will flash as data is transferred to and from the Raven XE on the remote network e Power Indicates the power adapter is connected and there is power getting to the Raven XE e The Reset button on the left side of the Raven XE has two functions If it is quickly depressed and released the modem will simply power cycle the internal hardware If however the reset is depressed and held for several seconds count approximately 30 seconds and wait for the power light to go off after the light pattern stops the ALEOS configuration settings will return to the factory defaults Caution f you reset the modem configuration using the reset button you may need to reactivate your Raven XE with Verizon Light Patterns The LEDs on the front of the modem will respond in different patterns to indicate modem states e Normal Each LED mentioned above is lit as a
11. the foregoing in no event shall Sierra Wireless and or its affiliates aggregate liability arising under or in connection with the Sierra Wireless product regardless of the number of events occurrences or claims giving rise to liability be in excess of the price paid by the purchaser for the Sierra Wireless product Raven XE Patents Copyright Trademarks Contact Information Portions of this product may be covered by some or all of the following US patents 5 515 013 5 629 960 5 845 216 5 847 553 5 878 2345 890 0575 929 8156 169 884 6 191 741 6 199 168 6 339 405 6 359 591 6 400 3366 516 2046 561 8516 643 501 6 653 979 6 697 030 6 785 830 6 845 249 6 847 8306 876 6976 879 5856 886 049 6 968 171 6 985 757 7 023 878 7 053 843 7 106 5697 145 2677 200 512D442 170 D459 303 and other patents pending This product includes technology licensed from QUALCOMM 3G Licensed by QUALCOMM Incorporated under one or more of the following United States patents and or their counterparts in other nations 4 901 307 5 056 109 5 101 501 5 109 390 5 228 0545 267 2615 267 2625 337 338 5 414 796 5 416 797 5 490 165 5 504 773 5 506 8655 511 0735 535 2395 544 196 5 568 483 5 600 754 5 657 420 5 659 569 5 710 7845 778 338 Manufactured or sold by Sierra Wireless or its licensees under one or more patents licensed from InterDigital Group O 2010 Sierra Wireless All rights reserved AirCard and Heart of the Wireless Machine are register
12. 16 6 Connecting the Raven XE ACEmanager Using a Terminal Application with AT Commands AT Command Rev 2 0 Mar 10 With ALEOS as its brain the Raven XE is a highly configurable device To configure your Raven XE you have two options You can use the configuration and management applications of the AceWare suite or you can use a terminal emulator application such as HyperTerminal PuTTY or many others ACEmanager To get a more expanded view of the other ACEmanager features refer to the ACEmanager Guide A full listing of all the configuration commands for you modem are in Chapter 6 Using a Terminal Application with AT Commands You can access and configure your Raven XE using a terminal application such as Microsoft HyperTerminal PuTTY or similar The following directions are for HyperTerminal which is part of a standard installation of Windows XP 1 Choose a name and icon for your connection a Choose a name for your connection such as Raven XE or Sierra Wireless AirLink Solutions The name and icon are only for your own reference so you can find the connection at a later date Tip f you want to have a connection saved for both local and remote it is recommended the connection name reflect the connection type i e Raven XE local b Select OK c 2 Connect to Using USB Serial a Select COM1 or the comport to which the modem is connected for the Connect Using 33 Rav
13. 5 on a computer When connected to a USB or Ethernet port the Raven XE behaves like a network card 20080616 Rev 2 0 Mar 10 Introduction to the Raven XE USB The Raven XE is eguipped with a USB port which increases the methods by which you can send and receive data The USB port can be set to work as either a virtual Ethernet port or a virtual serial port A driver installation is reguired to use the USB port in either mode It is recommended that you use a USB 2 0 cable with your Raven XE and connect directly to your computer for best throughput Virtual serial port The Raven XE supports one virtual serial port over USB This VSP can be used for example to send AT commands or to run many serial based applications such as HyperTerminal Networking IPSec The IP protocol that drives the Internet is inherently insecure Internet Protocol Security IPSec which is a standards based protocol secures communications of IP packets over public networks IPSec is a common network layer security control and is used to create a virtual private network VPN The advantages of the IPSec feature includes e Data Protection Data Content Confidentiality allows users to protect their data from any unauthorized view because the data is encrypted encryption algorithms are used e Access Control Access Control implies a security service that prevents unauthorized use of a Security Gateway a network behind a gateway or band
14. Description This document discusses software configuration in ACEmanager and explains all the ALEOS features ACEview User Guide This document explains the use of this utility tools which is used to view and monitor the connection state of a Sierra Wireless AirLink device ACEnet User Guide This document explains the use of ACEnet services for remote management of Sierra Wireless AirLink device Rev 2 0 Mar 10 Raven XE 10 20080616 2 Specifications e Power Connector Rev 2 0 Mar 10 Features and Benefits Embedded Intelligence Low Power Consumption Compact Size Rugged Aluminium Case High Speed Processor ARM 9 High Speed 2 way Data 10 100 Mbps Ethernet Port Persistent Network Connectivity Remote Management and Configuration Class Div 2 Certified Technology CDMA EV DO Revision A With Fallback to CDMA 1xRTT CDMA IS 95 Bands 800 Mhz Cellular 1900 Mhz PCS Environmental Operating Temperature 309 to 70 Celsius Storage Temperature 40 to 85 Celsius Power Consumption 12V DC Transmit Typical Max 110 265 mA Idle 80 mA Input Current 75 mA to 265 mA Input Voltage 9 28V DC Standards Approvals Carrier specific approvals 11 Raven XE Note In consideration of EU regulations this device is classified as Class A device for use in commercial environments e RoHS e FCC e Industry Canada e This apparatus is suitable for use i
15. E might not always receive the same address each time it connects with Verizon e Static addresses are permanently assigned to a particular account and will always be used whenever your Raven XE connects to the Internet The IP address will not be given to anyone else Most ISPs cellular included use dynamic IP addresses rather than static IP addresses since it allows them to reuse a smaller number of IP addresses for a large number of customers A dynamic IP address is suitable for many common Internet uses such as web browsing looking up data on another computer system or other client functions such as data only being sent out or only being received after an initial request Raven XE Tip f your account with Verizon includes a dynamic IP address and you need a static IP please consult your Verizon Representative for more information about changing your account for static P support If you need to contact your Raven XE a device connected to the Raven XE ora host system using the Raven XE from the Internet you need to have a known IP such as one which is static or domain name an IP address which is converted by a DNS server into a word based name If you have a dynamic IP address for your modem you can use a Dynamic DNS service such as IP Manager to translate your IP address into to a domain name Caution f you want to connect remotely to your Raven XE using TCP IP the IP address given to your modem by Verizon cannot b
16. andadas atados zab tl nabo dea hoboj 39 Antenna Considerations 00 e eee eee eee 40 RF ExXOOSUC za s Da ewe teehee a cee a eee Ss s 40 AO 40 WEEE 0 cguuescdecdeue de ae la dened ee 41 Rev 2 0 Mar 10 Contents Raven XE 4 20080616 1 Introduction to the Raven XE ACEware Connecting to Verizon EV DO Connection methods e Networking e Applications Software Documentation Rev 2 0 Mar 10 The Raven XE is an intelligent wireless gateway powered by ALEOS and optimal for providing primary or backup network connectivity for any high reliability high availability applications The Raven XE is the perfect solution for any device with an Ethernet connection that requires pervasive connectivity including PCs routers network equipment and POS ATMs as well as commercial automation equipment Powered by ALEOS Raven XE modems are designed to maintain a reliable consistent network connection Class Divison 2 certified as nonincendive equipment the Raven Series is ideally suited for use in hazardous environments Key applications include utilities manufacturing automation oil and gas ethernet based SCADA telemetry Homeland Security and asset monitoring Figure 1 1 Sierra Wireless AirLink Raven XE ALEOS the embedded core technology of the Sierra Wireless AirLink products simplifies installation operation and maintenance of any solution and provides an always on
17. e a private or internal IP address such as a special private network unless you are on the same network or inside that network s firewall such as with frame relay EV DO CDMA Code Division Multiple Access is the underlying digital radio network technology used by many cellular providers across the globe and is prevalent in North America To provide backward compatibility and seamless connections in a wider range of locations Sierra Wireless EV DO products your Raven XE will fall back to 1x when EV DO is not available Sierra Wireless is certified with Verizon a prominent North American 1x and EV DO carrier EV DO revision A is an enhancement on the original revision 0 adding expanded upload capabilities and a more robust connection overall In addition to increasing the downlink speed revision A also increases the uplink speed In addition it is backwards compatible and automatically connects with existing and broadly deployed EV DO Rev 0 and 1x networks ensuring reliable and pervasive connectivity Security 1x data transmissions are highly secure Originally developed based upon the spread spectrum pioneered by the US Department of Defense security in CDMA technologies is obtained by spreading the digital information contained in a particular signal of interest over multiple coded paths over a much greater bandwidth than the original signal Connection methods You can connect the Raven XE to a USB or a Ethernet RJ4
18. ecific formats are listed with each command Most commands with parameters can be entered with to read the current value for example AT amp D will respond with 2 if the default has not been changed 20080616 Rev 2 0 Mar 10 Connecting the Raven XE e Optional parameters are denoted with square brackets e AT Commands are not case sensitive A capital E is the same as a lower case e e When you are using a terminal connection if you enter a command which is recognized by the Raven XE it will respond with OK If the command is not recognized the response will be ERROR e Those commands applicable only to certain model numbers of the Raven XE will be noted Caution Symbols listed with commands such as 8 or are part of the command and must be included Commands with symbols other than may require PassThru mode 37 Raven XE 38 20080616 7 Regulatory Information Rev 2 0 Mar 10 Federal Communications Commission Notice FCC United States Electronic devices including computers and wireless modems generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations This eguipment has been tested to and found to be within the acceptable limits for a Class A digital device pursuant to part 15 of the FCC Rules This equipment generates radio frequency energy and is designed for use in accordance with the manufactur
19. ed trademarks of Sierra Wireless Watcher is a trademark of Sierra Wireless registered in the European Community AirLinkTM and AceWare are trademarks of Sierra Wireless Sierra Wireless the Sierra Wireless logo the red wave design and the red tipped antenna are trademarks of Sierra Wireless Windows is a registered trademark of Microsoft Corporation OUALCOMN is a registered trademark of QUALCOMM Incorporated Used under license Other trademarks are the property of the respective owners Support Desk Phone 1 877 231 1144 Hours 5 00 AM to 5 00 PM Pacific Time Monday to Friday except US Holidays E mail support sierrawireless com Sales Desk Phone 1 510 624 4200 1 604 232 1488 Hours 8 00 AM to 5 00 PM Pacific Time E mail MobileandM2Msales sierrawireless com 20080616 Preface Post Sierra Wireless America 39677 Eureka Drive Newark CA USA 94560 Sierra Wireless 13811 Wireless Way Richmond BC Canada V6V 3A 4 Fax 1 510 624 4299 1 604 231 1109 Web www sierrawireless com Consult our website for up to date product descriptions documentation application notes firmware upgrades troubleshooting tips and press releases www sierrawireless com Revision History Revision Release Changes number date 1 x Q2 2009 Raven XE documentation created and revised 2 X Q1 2010 Raven XE documentation revised and updated wit
20. en XE Connect To z Sierra Wireless AirLink Solutions Enter details for the phone number that vou want to dia Country region United States 1 Area code Phone number Connect using BCM V 32 56K Modem Standard 33600 bps Modem COM3 COM1 TCP IP Winsock Figure 6 1 Connect To b Change or verify the settings Bits per Second 115200 default Data Bits 8 Parity None Stop Bits 1 Flow Control Hardware COM1 Properties Port Settings Bits per second x Data bits 8 Parity None Stop bits 1 Flow control Hardware Figure 6 2 Port Settings Tip fyou have configured the Raven XE for settings different than the defaults for Bits per Second Data Bits Parity and or Stop Bits you will need to use your changed settings c Select OK Using Ethernet d Select TCP IP Winsock for Connect Using e Type in 192 169 14 31 for Host Address f Change the Port Number to 2332 34 20080616 Connect To a Sierra Wireless AirLink Solutions Enter details for the host that you want to call Host address 192 168 14 31 Port number 12332 Connect using TCP IP Winsock BCM V 92 56K Modem Standard 33600 bps Modem TCP IP Winsock g Select OK 3 Connected Connecting on USB net will prompt for password Sierra Wireless AirLink Solutions HyperTerminal File Edit View Cal
21. en the switch is closed and the input is connected to ground the input will read CLOSED Rev 2 0 Mar 10 29 Raven XE 30 Digital Input 3 Contact Closure Figure 5 2 Digital Input Contact Closure e When a door or other latch is opened or closed e Counting pulses or other electronic events e When a gauge reaches a certain point e When a container fills or empties e When a switch or valve is opened or closed e When the tow bar is raised or lowered e Connected to a sensor the level of fuel in a vehicle e When the trunk of a vehicle is opened or closed e When the ignition is turned on or off 20080616 Note Before you install the Raven XE in its final location be sure to cover all exposed wiring Inputs Relay Outputs and Power Status Digital Output Example Relay Drive Circuit VCC a le com OZ NC o e NO External Relay Circuit VCC will depend on system design and relay selection Figure 5 3 Digital Outout Connecting devices to the IO Port You can purchase an optional I O Power Cable for the Raven XE which can be used to attach devices to the combination I O port and power connector The harness has pre wired leads to allow you to customize your own connections The wires are paired and color coded Warning Risk of electric shock Only use the supply voltages listed in this user guide Digital Input Input Specs Over temp Digital Input Output
22. er s user manual However there is no guarantee that interference will not occur in any particular installation If this equipment causes harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help e This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Warning Changes or modifications to this device not expressly approved by Sierra Wireless could void the user s authority to operate this equioment Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including inter ference that may cause undesired operati
23. h new features and enhancements ALEOS User Guide which covers the configuration of the device information is now a seperate guide Rev 2 0 Mar 10 Raven XE iv 20080616 Contents Introduction to the Raven XE eee ACEware ee a eee ACEmanager s 8 48 ise cerrarse e e e simplified Deployment s 22e ed 0a Robi n r n e Monitor and Control n oi wee eee weld EE I ACEVIEW s naaa aaa a a Modem Doctor s s EVDO sia P ee eee ee ea re O IP S66 sae ot ees n eee ees tn hh ona APPUCAONS Jesu tre ewe hee doe toe ee ors a kaw Events AeCpOning 203 n nd A face rra A o kath erat ui ata ete ee Documentation s aana a aaa a a Tools and Reference Documents 202 a Rev 2 0 Mar 10 SPECNICANONS css NOR Ob dy na EE da BRO lt b t mm ki 11 Features and Benefits 0c 11 TECMMOIOOY sisal aida bomba si d l dd ae aji 11 BANOS io obo EA kx os d a la S UL kla Dl ta daka oy 11 Environmental ass kb a A LA os obch na n dag he we 11 Power Consumption 12V DC a 11 Standards ApprovalSs s pd ge dana kee tees cay 11 Host MMe Mee ES kee ak A wb R a A 12 DIMENSIONS ceeded deeded da A A lok k ek ew wd 12 Application Interfaces 00 0 cee ee 12 LED Indicators 413 ead wk As a Da Nw Aa aca eo acid a 12 FPOWEFrCONMECION rai Mao V c MWe o dk okol wad aie ands 13 Activating your Raven XE on Verizon 00 cece eee eee 15 Automa
24. ice Indicator Lights Mounting Note During installation please be sure that the cables are secure but do not bear any additional weight that could loosen the connector from the unit Your Raven XE should be mounted in a position that allows easy access for the cables so they are not bent constricted in close proximity to high amperage or exposed to extreme temperatures The LEDs on the front panel should be visible for ease of operational verification You should ensure that there is adeguate airflow around the modem but that it is kept free from direct exposure to the elements such as sun rain dust etc Caution 7 e Raven XE is in a hardened case and designed for use in industrial and extreme environments However unless you are using cables expressly designed for such environments they can fail if exposed to the same conditions the Raven XE can withstand AA DC a Note Atleast 20 cm separation distance between the antenna and the users body must be maintained at all times Rev 2 0 Mar 10 Figure 4 1 Raven XE Connectors Antennas selected should not exceed a maximum gain of 5 dBi under standard installation configuration In more complex installations such as those requiring long lengths of cable and or multiple connections it s imperative that the installer follow maximum dBi gain guidelines in accordance with the radio communications regulations of the Federal Communications Commission FCC Indus
25. l Transfer Help Dae 33 05 F AirLink AT Command Interpreter Password _ Connected 0 00 05 Auto detect TCP IP CRO CAPS mum Capture Print echo Figure 6 3 HyperTerminal TCP IP connected Rev 2 0 Mar 10 Connecting the Raven XE 35 Raven XE 36 Sierra Wireless AirLink Solutions HyperTerminal File Edit View Call Transfer Help DS 53 28 Connected 0 01 51 Auto detect 115200 8 N 1 Figure 6 4 HyperTerminal connected a If you are prompted for a password enter 12345 default password Tip You will not be prompted for a password if you connect using a COM port Type AT and press Enter You should get a reply of OK or 0 To see what you are typing as you type it you will need to turn on the echo and verbose mode Type ATE1V1 and press Enter d If you get a reply of OK then you entered the command successfully If you get a reply of 0 or ERROR try entering the command again AT Command When using a terminal application you will need to manually type in each command e For most commands when you are entering them using a terminal connection you will need to preface the command with AT exceptions are noted i e ATA which is listed as A e Some commands have specific parameters while other commands will take whatever you type e Required variable parameters are denoted with italicized text example Dn The nis variable e Acceptable parameters and or sp
26. n troubleshooting Back Cancel Figure 1 6 Modem Doctor Connecting to Verizon The Raven XE uses Verizon as an ISP Internet Service Provider to connect you to the Internet Steps of a connection 1 When your Raven XE is powered on it automatically searches for cellular service using CDMA based cellular technology 2 Your Raven XE establishes a PPP Point to Point Protocol or dial up connection link to Verizon network also called registering on the network and receives an IP address 20080616 Rev 2 0 Mar 10 Introduction to the Raven XE 3 When your Raven XE has received its IP address from Verizon a connection to the Internet or the cellular network is also available for computers or other devices connected directly to the Raven XE The Raven XE will perform routing for all internet traffic to and from the computers or other end devicse With the Raven XE in Ethernet Public mode only one device connected to the Ethernet port will receive the public IP address which is the one provided by the cellular network In Ethernet Private mode with a hub or switch connected to the Ethernet port the Raven XE will provide NAT for a range of computers or other devices connected to the switch or hub and Internet access to all of them Dynamic vs Static IP Addresses There are two types of addresses on networks dynamic and static e Dynamic addresses are assigned on a need to have basis Your Raven X
27. n Class I Division 2 Groups A B C D or unclassified or non hazardous locations Warning Explosion Hazard Substitution of any components may impair suitability for Class Division 2 Host Interfaces e Ethernet 10BaseT RJ 45 e USB Type B 5 Pin mini e Antenna Connection Cellular 50 Ohm SMA Receive Diversity 50 Ohm SMA VO Ports 2 Warning 7he antenna should be installed no closer than 20 cm from the human body It s one of the RSS 102 requirements for devices not requiring SAR Dimensions e 75mm x 27mm x 103mm e 185 grams Application Interfaces e TCP IP UDP IP DHCP HTTP SNMP SMTP SMS MSCI Modbus and more LED Indicators e Network e Signal e Activity e Power e Reset Button 20080616 Rev 2 0 Mar 10 Specifications Power Connector Power connector Digital K Input Output rie DIN 2 E Relay Out 1 Groun Power Configuration terminology in ACEmanager Figure 2 1 Power Connector not to scale Warning Explosion Hazard Do not disconnect equipment unless power has been switched off or the area is known to be non hazardous Note Raven XE VO Port 4 is software configurable 13 Raven XE 14 20080616 3 Activating your Raven XE on Verizon e Automatic Activation Activating Raven XE Updating Raven XE firmware This chapter provides step by step directions for activating your e Verifying USB Raven XE on Verizon s network connection e C
28. on 39 Raven XE 40 Cet appareillage num rigue de la classe B r pond toutes les exigences de l interf rence canadienne causant des r glements d quipement L op ration est sujette aux deux conditions suivantes 1 ce dispositif peut ne pas causer interf rence nocive et 2 ce dispositif doit accepter n importe quelle interf rence re ue y compris l interf rence qui peut causer op ration peu d sir e Antenna Considerations Although the antenna model s used with these devices meet s the Industry Canada Radio Frequency requirements it is possible that the future customers may swap them for different ones without network provider s knowledge and approval Such customers must be made aware of and follow the Radio Frequency requirements applied in this Technical Approval e RSS 102 Radio Frequency Exposure Compliance of Radiocommunication Apparatus All Frequency Bands e RSS 129 800 Mhz Dual Mode CDMA Cellular Telephones e RSS 132e Cellular Telephones Employing New Technologies Operating in the Bands 824 849 Mhz and 869 894 Mhz e RSS 133 r1 2 GHz Personal Communications Services RF Exposure In accordance with FCC IC requirements of human exposure to radiofrequency fields the radiating element shall be installed such that a minimum separation distance of 20cm should be maintained from the antenna and the user s body Warning This product is only to be installed by qualified personnel
29. onfiguring through ACEmanager Activating UsingAT Automatic Activation Commands One of the special features of your Raven XE for Verizon is the ability to activate itself automatically When you first power on the Raven XE it will check to see if it has been activated with account data If it finds that it has not yet been activated the Raven XE will attempt to retrieve the account data from the Verizon network using Over the Air Service Provisioning OTASP Caution You need to have an account with Verizon before you attempt automatic activation If you have not ordered an account from Verizon for your Raven XE it will not succeed at activating a Attach the antenna to your Raven XE b Plug the Raven XE into power c While the LED lights Network and GPS blink together the Raven XE is attempting to download its account information The download process may take about a minute or two Caution Do not move your Raven XE while it is being programmed d When the lights illuminate your Raven XE has successfully completed OTASP and is registered on the Verizon network Activating Raven XE To activate your Raven XE follow the instructions below Rev 2 0 Mar 10 15 Raven XE 16 Connect the Raven XE with antennas 2 Plug the power cable to the power connector on the back panel of the Raven 3 Connect your computer to the Raven XE with an ethernet cable 4 Observe the LEDs as indicated in Chapter 4 Indica
30. ontrol and management capabilities ACEmanager gives you the power to monitor and control your Sierra Wireless AirLink communications platforms in real time 20080616 Rev 2 0 Mar 10 Introduction to the Raven XE Upload Download Reboot Refresh All Status WAN Cellular LAN VPN Security Services Report vo Admin Last updated time 07 09 2009 15 11 08 Cancel AT Phone Number 17605834470 AT IP Address 0 0 0 0 AT Network State No SIM ven AT RSSI dBm 0 O AT Cell Info Cell Info BSIC 0 TCH O RSSI O LAC O CellD 0 Security AT Network Service Type None Services E AT ALEOS Software Version H5223E_4 0 2 001 Jun 29 2009 5 AT ECHO 22767 5 AT Channel 0 WAN Cellular Bytes Sent 0 WAN Cellular Bytes Revd 0 AT Modem Name darathor Figure 1 4 ACEmanager Simplified Deployment ACEmanager provides the ability to remotely set up and configure your Sierra Wireless AirLink products Remote device setup and configuration reduces the deployment timeline of your wireless solution and provides a quicker path to ROI Templates allow you to easily configure devices in your fleet with identical settings ensuring a simple accurate deployment Monitor and Control ACEmanager allows an administrator to remotely monitor a modem s status health and configuration settings The user interface displays signal strength cell site information byte counters and error conditions enabling you to pinpoin
31. pplicable e Start up The LEDs will cycle from left to right e Configuration Reset The LEDs will cycle left to right and then right to left 4 times e Authentication Failure The Network Signal and Activity LEDs blink every 2 seconds e Data Retry The Network Signal and Activity LEDs blink every 3 seconds OTASP One at a time the Network Signal and Acitivity LED will flash respectively Mounting An optional accessory for your Raven XE is a mounting kit which includes a bracket The bracket is designed to snugly cradle the modem and hold it in place where you need it You can use a strap around the bracket and modem for extra security The bracket can be attached to a stationary location using 6 screws with the mounting hole diameter approximately 0 150 The instructions to bracket installation is following 1 Mount the bracket using number 6 screws There are two holes each to fasten screws and minimum of one hole each end is required for mounting bracket Position Raven XE between Alignment ears Engage top groove in body of Raven XE with two tabs Push on far side of Raven XE in center so that it touches side of Bracket a POD Press down and release when upper groove on far side of Raven XE aligns with tabs 6 Release to complete installation in to mounting bracket 25 Raven XE To remove press on the two edges of the modem and the brackets as pointed by arrows in the diagram provided below
32. t Output Input Ground Power Ethernet Power Connector Figure 4 2 Digital 1 0 Port Power Connector Warning Risk of electric shock Only use the supply voltages listed in this user guide Warning When using AC to DC adapter the ambient temperature should not exceed 40 C Your Raven XE can be used with either DC or AC with the appropriate power adapter DC cables and AC adapters are available as optional accessories in addition to the one included with your Raven XE 22 20080616 Note When using a DC power source such as a solar cell Sierra Wireless recommends placing a fuse 1 2 Amp on the line close to the power source to protect your power source from possible surges due to shorts or other line issues Rev 2 0 Mar 10 Hardware Installation of the Raven XE The DC power cable positive lead should be connected to the battery or power source positive terminal The power cable negative lead should be connected to the battery or power source negative terminal Tip 7he DC power cable has a white wire lead in addition to the power positive and negative This is for a feature not present in the Raven line modems In the Raven XE the white wire lead has no function and can be ignored Warning Explosion Hazard Do not disconnect equipment unless power has been switched off or the area is known to be non hazardous Connecting to a Computer or other Device Figure 4 3 Ethernet The Ethernet port of yo
33. t any issues and troubleshoot immediately ACEmanager enables remote configuration and parameter settings to be changed or reset instantly over the air change a device s port configuration IP address settings GPS settings and much more After configuring one modem use the template feature to copy that device configuration to other devices Tip Configuration steps and examples in this guide use ACEmanager ACEview ACEview is an efficient status and connection monitoring application with a low profile easy to read interface In ACEview you can also update PRL Raven XE view IP Address 70 7 99 21 Bytes Sent 960 719 Bytes Revd 1 383 746 ail Sprint Duration 00 00 09 Figure 1 5 ACEview Modem Doctor Modem Doctor and Modem Doctor USB is a troubleshooting and diagnostics utility This utility will allow you to get a log file of the Raven XE activity which you can then send to Sierra Wireless support or erase the current configuration completely Welcome T a SIERRA WIRELESS neant OF TAR IRF MACKIKEK Welcome to Sierra Wireless s ModemDoctor This application can be used to perform several diagnotics or troubleshooting actions Select an action to perform Download diagnostics data Erase the modem s non volatile data Put the modem in SOS mode Downloads diagnostic data including the contents of the modem s NYRAM from the attached modem which can be sent to Sierra Wireless support to aid i
34. t which point a direct connection to the internal hardware is established 19 Raven XE 20 File Edit View Call Transfer Help DS 533 DA AirLink AT Command Interpreter Password xxx OK ATI Raven XE EY DO OK AT APASSTHRU OK ATI Manufacturer Sierra Wireless Inc Model MC5727 Rev 2 0 2 Revision p2410701 51465 Nov 08 2007 12 13 06 BOOT SWI6800V2 PP 01 07 01 2007 11 08 17 01 42 APPL SWT6800V2 PP 01 07 01 2007 11 08 17 01 42 USB VID 0x1199 PID 0x0024 ESN 0x6089E455 GCAP CIS707 A CIS 856 CIS 856 A MS ES DS FCLASS SKU 0x12BA7 OK Connected 0 01 36 Auto detect TCP IP 3CRO CAPS NUM Figure 3 5 PassThru mode Tip PassThru can only be exited by resetting or power cycling the modem This mode cannot be entered via a remote Telnet session You can configure a string of AT commands to be sent to the Raven XE when it enters PassThru and other PassThru settings PassThru Mode allows only specific AT commands Some ALEOS commands will be unavailable when the Raven XE is in PassThru mode The commands usable also depend heavily on the modem model number found on the label on the top of the Raven XE Note Some internal hardware requires upwards of 20 seconds before AT commands can be entered so be patient if there seems to be no response to AT commands 20080616 4 Hardware Installation of the Raven XE e Connecting to Power Connecting to a Computer or other Dev
35. tic AGIVANON variacion haa hew te 15 Activating Raven AEs ccucdu D na d dd bodn toje ia dos 15 Updating Raven XE firmware 0 020 eee eee eee 16 Verifying USB connection lt ee 18 Confirming PAGES Sacco aka Reda d c un a add a ra 18 Configuring through ACEmanager 2 cece eee eee 19 Activating Using AT Commands 2 e eee eee eee 19 PassThru mode through AT Command eee eee 19 Hardware Installation of the Raven XE lt lt 44 21 Connecting to Power oso kari zd azideo dn ba kv Ale plas 22 Connecting to a Computer or other Device u 23 Indicator IONS d bob a asto BO kn bind dO 66a a K d tk a 24 Light Panes ud d re ear Peptide ie 25 DMN tre tis cx Sete Sud a erence O E T 25 Inputs Relay Outputs and Power Status o oooooooooo 29 Capturing External Events using Inputs lt 29 Digital MMe it ko k Meera tag ee 27h b en E aA 29 Digital OU lt 2 cacao ueieteawr swat k ee daa ple 31 Connecting devices to the IO Port 31 Monitoring the Input and Output 0000 eee 32 Rev 2 0 Mar 10 Contents Connecting the Raven XE ocios m Ca A K 33 AGEMANAGO c tri eee Che wes op EE bk k pb Rae eee PGE 33 Using a Terminal Application with ATCommands 33 AT OMAN z b ba See rd kelen Conese donde 36 Regulatory Information eee eee 39 Federal Communications Commission Notice FCC United States 39 Mats E
36. to ACEmanager Activating Using AT Commands An alternate method to configure and activate your Raven XE is by using AT commands sent directly to the modem with a terminal application Caution f s not possible to activate the Raven XE using either ACEmanager or AceNet Set telnet timeout in to 20 minutes 2 Save the telnet setting 3 Enter the user name of your account NAI The user name is usually expressed as an email address with phone number of the account example 1234567 carrier com This information should be provided by your carrier You may not need this step AT NETUID NAI 4 Enter the password of your account This information should be provided by your carrier You may not need this step AT NETPW password 5 Verify ALEOS has established communication to the internal hardware 6 Enter the activation command appropriate for your type of account The SID and NID are optional and only reguired if your account type uses them If you have the same number for the MIN and MDN or MSID AT PROVI SION MSL MDN SID NID If you have the different numbers for the MIN and MDN or MSID AT PROVI SI ON2 MSL MDN MIN MSI D SI D NI D 7 Start the IOTA session ATI OTASTART Status will be output until IOTA completes with IOTA Successful or 1012 ERROR PassThru mode through AT Command Issuing the ATNAPASSTHRU from a terminal emulation enters the PassThru mode The modem responds with OK a
37. tor Lights section Wait approximately 30 seconds to allow the Raven XE to initialize and go over the air Updating Raven XE firmware For installing the latest firmware version exe file you can go to the Sierra Wireless website http www sierrawireless com support For the updater tool to execute please install the USB drivers available on the website before executing the exe file Tip Copy the USB Serial Driver inf file to your desktop Then power up the Raven XE and connect USB Install from specific location and point to this inf file For detailed instruc tions on installing the USB drivers please refer to Universal Serial Bus Application Note 1 Connect the Raven XE to your computer using an Ethernet cable or a USB cable 2 Connect the power adapter and antennas to your Raven XE a A Sierra Wireless firmware update welcome screen appears Click on Next TR PB v SIERRA WIRELESS HEART OF ras winpirss macurure Welcome to the Sierra Wireless firmware update version Y2221E 4 0 2 003 Jul 23 2009 for the RavenxE EV DO This wizard will guide you through the following steps 1 Selecting the Interface to connect to the Sierra Wireless modem 2 Connecting to the modem and putting it into programming mode 3 Updating the modem s firmware Figure 3 1 Launch Screen 20080616 Activating your Raven XE on Verizon b Choose the interface you want to program the modem through and click on
38. try Canada or your country s regulatory body if used outside the US Your Raven XE will work with most PCS cellular antennas with a SMA connector that works in the high and low frequencies of the cellular technology of your modem Connect the primary antenna or primary RF cable directly to the antenna connector on the back of the Raven XE 21 Raven XE Tip When using a cable to an antenna placed away from the modem minimize the length of your cable All gain from a more advantageous antenna placement can be lost with a long cable to the modem Note Use of receive diversity for EV DO is optional Data trans mission and reception may be adversely affected if it is not used To provide for diversity in the signal reception connect the second antenna to the second antenna port SMA labeled Rx Div ANT2 on the back of the Raven XE Caution f you are not using a diversity antenna you should disable the receive diversity option In ACEmanager in the WAN Cellular group configure RX Diversity Connecting to Power The Raven XE digital I O port consists of a 4 pin power connector which includes two digital I O ports Port 4 is software configurable while port 3 is Digital Input only and not software configurable This I O port handles external input and output events An external device can send digital input to the modem through the digital I O port Power AirLinK Raven XE connector Digital Digital Inpu
39. ur Raven XE can be connected directly to a computer or other Ethernet device with either a cross over cable or a straight through cable The Ethernet port on the Raven XE is auto sensing and connects at 100baseTX If you are connecting the modem to a hub or switch you should use a straight through cable or use the uplink port on the hub or switch with a cross over cable Tip On some computers the TCP receive window may be set to 16 kbytes To optimize the throughput of your Raven XE it is recommended that you change the TCP window to 128 kbytes to 256 kbytes using a TCP Optimizer Figure 4 4 USB 23 Raven XE 24 Your Raven XE s full speed 12 Mbit USB 2 0 port can be connected directly to most computers or other devices using a standard full speed USB 2 0 cable If the computer or device you are connecting or the cable is not rated for full speed the modem will communicate at a reduced speed to match The Raven XE functions as a device not a host When it is connected to a computer the USB port should be seen as a COM port or Ethernet port after the applicable driver is installed The Raven XE has a standard mini B connector Warning The USB port can only be used in a non hazardous environment Indicator Lights When your Raven XE is connected to power and an antenna there is a specific pattern to the lights to indicate its operation mode Figure 4 5 Raven XE Indicator lights e Network Indicates a successful
40. width on that network e Data Origin Authentication Data Origin Authentication verifies the actual sender thus eliminating the possibility of forging the actual sender s identifi cation by a third party e Data Integrity Data Integrity Authentication allows both ends of the communi cation channel to confirm that the original data sent has been received as transmitted without being tampered with in transit This is achieved by using authentication algorithms and their outputs The IPSec architecture model includes the Sierra Wireless AirLink gateway as a remote gateway at one end communicating through a VPN tunnel with a VPN gateway at the other end The remote gateway is connected to a Remote network and the VPN is connected to the Local network The communication of data is secure through the IPSec protocols Raven XE Remote VPN Tunnel ey Figure 1 7 IPSec Architecture GRE GRE Generic Routing Encapsulation tunnel is used to carry non IP packets through an IP Network Non IP packets that are send over the GRE tunnel need to be first encapsulated Hence ALEOS is used to configure and encapsulate non IP packets and transmit over IP through the GRE tunnel Applications Events Reporting Events Reporting is Sierra Wireless AirLinks modem s new software feature provided via ACEmanager that allows the users to generate reports from the events that take place Event Reporting Protocol is an intuitive embedded
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