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1. H 3000 Autoloader With RoboPrint Software User Guide H 3000 amp RoboPrint User Guide COPYRIGHT Copyright 2002 2008 R Quest Technologies LLC All rights reserved This manual and the software described in it are copyrighted with all rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the written permission of R Quest Technologies LLC TRADEMARKS R Quest RoboPrint FlashJet4800 H 3000 H3000 and Powered By R Quest are trademarks of R Quest Technologies LLC Other brand names and product names are trademarks or registered trademarks of their respective companies R Quest Technologies LLC may also claim other names words or phrases contained in this manual as trademarks PIRACY ILLEGAL COPYING The TP series copiers are designed to help you easily reproduce material for which you own the copyright or have obtained permission from the copyright owner to make copies Unless you own the copyright or have permission from the copyright owner to make copies you may be violating copyright law and be subject to payment of fines damages and or other remedies R Quest Technologies LLC accepts no responsibility for the use or misuse of this equipment for illegal purposes If you are uncertain about your rights contact your legal advisor WARRANTY R Quest Technologies LLC h2. The H 3000 autoloader is designed to attached to a computer via a USB USB2 preferred port The H 3000 ships with RoboPrint software which runs on the Windows XP Home and XP Professional operating systems Service Pack 2 RoboPrint allows almost any graphics application to print directly to a printer mounted on the H 3000 autoloader and automatically handle the loading unloading of the disc as a background task RoboPrint is specifically targeted at the FlashJet 4800 and Teac P55 printers but all printers that conform to the R Quest Printer Control Port specification will work with RoboPrint on the H 3000 autoloader The RoboPrint software runs on the Windows XP Home and XP Professional operating systems Service Pack 2 and allows almost any graphics application to print directly to a printer mounted on an H 3000 autoloader robot RoboPrint will automatically handle the loading unloading of the disc as a background task RoboPrint includes robot alignment and configuration utilities together with ink level monitoring for the FlashJet 4800 printer It resides in the system tray at the bottom right corner of the Windows taskbar RoboPrint is accessed by right clicking on the disc icon For detailed information about printers and printer operation please refer to the user manual for your specific printer System Requirements The system requirements of RoboPrint are modest but please remember that the real system requirem
3. Stop when ink level shows 0 means that RoboPrint will prompt for a new cartridge when the guaranteed ink level reaches 0 In most cases there are still a few further prints that can be made after the guaranteed ink level reaches 0 In order to continue past the 0 level and continue until the printer is sure it is reaching the end of the ink select Stop when cartridge is empty Completing the Set up Once all selections have been made click on OK to save the changes and exit the dialog box To return to this dialog box right click on the disc icon in the system tray make sure that Run is not selected then click on the Settings menu item Run Settings Robot Diagnostics About RoboPrint Exit Aligning the printer In order to reliably handle CDs and DVDs the Robot Arm Robot Arm Tower and printer must be properly aligned A properly aligned system should handle thousands of discs without a problem so the easiest way to verify alignment is to run your system While your system was factory tested alignment can move in shipping and it may be necessary to adjust printer to autoloader alignment before use The alignment check and adjustment procedure that follows should also be used periodically to maintain reliable disc handling Right click on the RoboDisc icon in the system tray 9 make sure that Run is not selected then click on the Robot Diagnostics menu item After a few second
4. To install in this folder click Next To install to a different folder enter it below or click Browse Folder C Program Files R Quest RoboPrint Browse Disk Cast Install RoboPrint for yourself or for anyone who uses this computer Everyone Just me Cancel i RoboPrint Confirm Installation Once you are happy with the installation location click Next to continue The installer is ready to install RoboPrint on your computer Click Next to start the installation i RoboPrint Installing RoboPrint RoboPrint is being installed Please wait The RoboPrint installer will show the installation progress i RoboPrint Installation Complete RoboPrint has been successfully installed Click Close to exit Once the install has completed click on Close to exit A new entry is created in your Start menu called RoboPrint and also in your Start up directory enabling RoboPrint to run as soon as the computer is started This will allow you to print automatically without having to remember to start the RoboPrint program If you do not want RoboPrint to run every time the computer is started simply delete the RoboPrint entry from the Start Start up menu If you Exit RoboPrint for any reason and want to re run the program select RoboPrint from the start menu To run RoboPrint the first time without restarting your computer go to th
5. select Install the software automatically and then click Next Found New Hardware Wizard e If your hardware came with an installation CD Se 01 Hoppy disk insert it now What do you want the wizard to do Instal the soflwere otometicaly Recommended O Instal hom a ist or apecihe location Advanced Dick Next to comtnuc lt Back next gt Carcel Step 4 Windows will search for the drivers and display the following dialog while this is happening This could take from a few seconds to several minutes depending on the speed of your computer Found New Hardware Wizard Please wait while the wizard searches 2 US232B Step 5 Once the drives have been located and installed Windows will display the following dialog to confirm installation Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished instaling the soltware for USB Se al Converter Click Finish to close the wizard Click on the Finish button to complete the driver setup 13 Because the H 3000 uses a dual channel serial port function windows may repeat the previous sequence a second time to support the second communications channel Simply follow the steps 2 5 shown above a second time Once the installation is complete the following information bubble will appear i Found New Hardware x Your new hardware is installed and ready to use If you have not already i
6. steps of the Robot rotation system allowing very precise control and alignment The optimal position for a disc being placed on the open printer tray is almost never dead centre Usually a small offset e g one or two steps towards the printer and slightly away from the Robot tower is preferred for optimal operation This is because the Robot needs some movement of the disc while picking from the printer e g when moving a disc to the output or reject hoppers Note that on the H 3000 autoloader an additional adjustment can be made to the printer alignment via a knob situated to the side and under the printer mounting For specific adjustment recommendations please refer to the printer user manual Once the optimal alignment position is found click Save to save the settings or Exit to exit without saving the new position Testing the alignment Robot Diagnostics Printer General Insert Disc Load From Input Accept Disc Calibrate Reject Disc Reset Hoppers Open Printer Get Status Close Printer Toggle Stepper Show Sensors Alignment Firmware Update Pick Depth Last Response Printer Status Status Closed No Disc Status R Quest TCA 3003 1 02N Done Once back in the Robot Diagnostics dialog click on the Insert Disc button at the top left This should place the disc currently held by the Robot in to the printer and the printer tray should close If the alignment is correct the printe
7. User or to the authorized R Quest Distributor postage or freight prepaid or 2 Replace with a new product and ship the product to the End User or to the authorized R Quest Distributor postage or freight prepaid PURCHASER S REMEDIES SHALL BE LIMITED EXCLUSIVELY TO THE RIGHT OF REPLACEMENT OR REPAIR AS PROVIDED AND DOES NOT INCLUDE ANY LABOR COST OR REPLACEMENT AT END USER S SITE R QUEST SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF THIS WARRANTY INCLUDING WITHOUT LIMITATION ANY DAMAGES RESULTING FROM PROPERTY DAMAGE PERSONAL INJURY OR BUSINESS INTERRUPTION Governing Law and Venue The sale and purchase of Products covered hereby and all terms and conditions of this Warranty shall be governed by the laws of the State of California and any disputes hereunder shall be venued in the El Dorado County District Courts in California If Your Product Requires Support If your product requires servicing you should first contact the place of purchase and request support If the service request cannot be completed by the place of purchase you should contact R Quest directly using one of the following methods E Mail support r quest com Telephone 530 621 9916 Fax 530 621 3144 Before shipping any item to R Quest first obtain an RMA Return Material Authorization Number from R Quest support This number must be placed on the outside of the product packaging where it can be easily found otherwise t
8. and installation procedures Please see the printer user guide on how to install the printer drivers on your Windows XP computer Connecting the H 3000 to a PC The H 3000 is supported on Windows XP Home amp Professional computers with Service Pack 2 installed If Service Pack 2 is not installed please run Windows Update from the Start menu before continuing with the rest of these setup steps Step 1 Connect the USB cable to the H 3000 and then to an available USB USB2 Preferred port on your computer and power on the H 3000 Within a few seconds an information bubble will appear This tells us that Windows has found new hardware and is preparing to install the drivers After a further few seconds the following dialog will appear i Found New Hardware U52328 11 Step 2 Windows XP Service Pack 2 ships with compatible drivers for the H 3000 and can find these drivers automatically Click on Yes this time only to tell windows to automatically search for the H 3000 drivers and click on the Next button Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows wil search for curren and updeted softwere by locking on pour computer on the hardware instalation CD or on the Windows Update Web site wth pour permission Read ou prwacy policy Can Windows connec lo Windows Update to search for coltware O No nat the lime Dick Next to conbnue Step 3 On the next dialog
9. e Start menu and click on RoboPrint 17 If you have not already installed the H 3000 drivers you should do so now Refer to the H 3000 Installation Quick Start Guide for more information on how to do this Running for the first time The first time that RoboPrint runs it asks for some set up information It is important that you have already installed your H 3000 autoloader and your printer driver You should also have them both connected and switched on at this time Once set up is complete it is not necessary to have the Robot and printer switched on all the time when not printing RoboPrint will present you with the following dialog RoboPrint Setup Robot Comm Port USB Serial Port COM3 Preload media at startup Robot Modes Sticky Disc mode Mini Disc mode Automatically reload printer Disable output spindle Printer Type Other Printer Type z OK Cancel Selecting the Robot Com Port The RoboPrint first needs to know which com port the robot is connected to Click the Select button and a new dialog will appear showing what com ports are installed on your computer The H 3000 autoloader uses a USB to RS232 adapter system that will appear in this box as a USB Serial Port In the above example Configure Autoloader Port Serial Ports Available Communications Port COM1 USB Serial Port COM3 o it is USB Serial Port COM3 Your compu
10. ents will probably be dictated by the label design software and printer drivers used Please refer to your printer user guide for more information H 3000 amp RoboPrint minimum requirements are Windows XP Home Service Pack 2 or Windows XP Professional Service Pack 2 Pentium or better CPU running at 800 MHz or faster with 128MB or more RAM 1 Spare USB USB2 preferred for the robot 1 Spare USB USB2 preferred or spare ECP Parallel port for the printer Quick Start Installation H 3000 Your new H 3000 Autoloader is designed to allow fast easy and reliable robotic loading unloading of discs to any H 3000 compatible printer Box Contents IMPORTANT NOTE The removal of this product should be undertaken by at least two people because of its size and weight Please ensure safe manual handling procedures are followed Carefully remove your H 3000 Autoloader from its shipping carton and verify that all parts are present If there are missing or damaged parts contact R Quest or an authorized distributor immediately to correct any miss packed or missing parts You should find the following packaged with your Autoloader H 3000 Autoloader Printer Not included as standard Power Cord USB Cable Software CD This user manual NOTE If your H 3000 Autoloader is damaged during shipment please contact the freight carrier first then contact your distributor or R Quest You need to save your packaging materials so that
11. ereinafter R Quest warrants its Products to be free from defects in materials and workmanship under normal and proper usage for the period of one year from the date of shipment from R Quest THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER REPRESENTATIONS MADE BOTH EXPRESS AND IMPLIED INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE R Quest further warrants that the goods sold are as described but no promise description affirmation of fact sample model or representation oral or written shall be part of an order unless set forth in these terms and conditions or are in writing and signed by an authorized representative of R Quest This warranty does not apply to any Product which has been subject to misuse negligence accident or normal wear and tear or to any Product which has been modified or repaired improperly installed altered or disassembled except according to R Quest s written instructions This warranty is subject to the following further conditions 1 This warranty is limited to the electronic and mechanical performance only as expressly detailed in the Product specifications and NOT to the imbedded software firmware or to third party software 2 This warranty shall not apply to any Products which are stored or utilized in harsh environmental or electrical conditions outside R Quest s written specifications 3 This warranty is applicable
12. h would fail because the printer is in the way You would not normally use this feature with the FlashJet 4800 or Teac P55 printers Preload Media at Start up If you would like a disc to be pre loaded in to the printer when you start the RoboPrint program select this option This will only affect the very first disc 19 Automatically reload printer If you would like the robot to automatically reload a new disc in to the printer as soon as the previous printed disc is removed select this option This will generally save time and printer tray movements during longer print jobs However it should be noted that at the end of the print job a blank disc will now be in the printer assuming there are enough blank discs in the input hopper Selecting the printer type It is important to tell RoboPrint if you are using a FlashJet4800 printer If you are using a different printer e g Teac P55 then select Other Printer Type Printer Type Other Printer Type When using the FlashJet4800 select Printer Type lashJet4800 v FlashJet4800 Other Printer Type Using the FlashJet4800 RoboPrint will monitor the Ink Levels of the FlashJet4800 and to warn you when the ink is running low and to prompt you to change cartridges Select where the Ink Level monitoring should prompt you for new cartridges Printer Type FlashJet4800 v top when ink level shows 0 v Stop when cartridge is empt Stop when ink level shows 0
13. he item will be refused and returned at the sender s expense All products returned to R Quest under warranty MUST be in original R Quest supplied packaging If you do not have the original packaging new packaging can be supplied for a charge Please contact R Quest for the cost of replacement packaging which may vary based on the product and your location Your warranty will be voided if original R Quest packaging are not used Within the first 30 days of warranty R Quest will cover the cost of shipping to the R Quest factory via UPS Ground or other similar transportation method otherwise you are responsible for the cost of shipping the product to R Quest During the warranty period R Quest will cover the cost of returning the repaired product to you via UPS Ground or other similar transportation method If you require a more urgent transportation method upgrades can be arranged for a charge which in all cases must be pre paid Table of Contents Da Ba aa 10 OPERATING BET sinne ee ee 11 A A esse 11 PETITE DRIVERS e A AA A A Di 11 LONNBETINE THe H 3000 TO A PC its 11 INSTALLATION ROBOPRINT SOFTWARE sssssssssssssssssees 16 RUNNING FOR THE FIRST TIME coria ii 18 SELECTING THE RROTA OM PO a a aisla 18 Rotor FERIAS MODES oasian 19 Shew LRG More a 19 SECANG TIER URINE Te essen 20 Usiwe TEE Frasa TETAS ii a iii 20 A A 21 ALIGNING THE PRINTER scsi a 21 TROUBLE SHEGOTIN CG a 24 System Description
14. if the need arises you can return your Autoloader for service Sending a unit to R Quest without the original packaging will void the warranty This packaging was designed specifically for shipping your Autoloader Other packaging may not be as suitable If you have already disposed of your packaging materials you can receive a new set from R Quest for a fee Operating Environment Your H 3000 Autoloader system should be used in a climate controlled environment free of dirt dust excess humidity excessive heat or electro magnetic interference Your H 3000 Autoloader system should be placed on a sturdy flat and level surface away from sources of vibration Allow at least four 4 inches of clearance around the sides and back of the unit for ventilation Before powering the H 3000 system on please ensure that the printer is correctly installed The printer should be powered on before the main system Printer Setup Ensure that the printer mounting platform is secured to the top of the right hand side of the autoloader Position the printer as per the instructions supplied with the printer Connect the printer to the H 3000 via the R Quest Printer Control Cable and to your PC using a USB or Parallel cable Ensure that the printer is powered on at the same time or before the H 3000 Autoloader This will allow the system to correctly initialize the printer Printer Drivers Each supported printer has different system requirements
15. nstalled the printer drivers that will be used with your H 3000 system you should do so before installing the RoboPrint software that is used to drive the H 3000 Autoloader Installation RoboPrint Software IMPORTANT Please ensure that your H 3000 autoloader is installed see the H 3000 set up guide and your printer driver loaded BEFORE you install RoboPrint To install RoboPrint on your computer select the RoboPrint directory on your installation media e g CD and double click on the Setup exe program The set up program will walk you through a the installation with a series of simple dialog boxes that allow some control over where the program is installed You can cancel installation at any time Welcome to the RoboPrint Setup Wizard The installer will guide you through the steps required to install RoboPrint on your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel a ie RoboPrint The following dialog allows you to select where the program is installed Most users will choose to install in the default directory which only requires you to click on the Next button Select Installation Folder The installer will install RoboPrint to the following folder
16. only to Products shipped from R Quest subsequent to January 19 2008 4 This warranty shall be valid only if the Product was purchased by the End User from an authorized R Quest Distributor Reseller 5 Heavy use per recorder or printer 12 000 discs 100 cartridges may require consumable items such as printers or recorders to be serviced within the warranty period Parts replaced in the course of a service are warranted to be free of defects in material and workmanship for a period of ninety 90 days or until the expiration of the original warranty whichever is the later and are subject to the same service interval requirements 6 Removal of the R Quest Label or Serial number from the product will void this warranty 7 Inkjet Printers Only Use only the appropriate genuine HP cartridges in the FlashJet 4800 and Si1000 printers Using or attempting to use cartridge refills or attempting to bulk ink the printers will void this warranty Purchaser s Remedies If a R Quest Distributor or an End User desires to make a warranty Claim the Distributor or End User shall if requested by R Quest ship the Product to R Quest s authorized service facility postage or freight prepaid R Quest shall at its option take one of the following two courses of action for any Products which R Quest determines are defective in materials or workmanship 1 Repair or replace the Product and ship the Product to the End
17. otation position can make a big difference to reliability RoboPrint gives plain language explanations of what operation should have happened what went wrong and what the operator needs to do to clear the problem An example is Loader Insert Error Input hopper empty Please add more media to the input hopper Reset Hoppers Cancel In this example there is a Reset Hoppers check box If checked this tells the robot to start taking blank media from the first hopper again If this box is not checked the robot will continue picking from the last hopper used Clicking OK will cause the robot to retry the command that failed Clicking the Cancel button will cause the Robot to pause until restarted in the main menu right click on the RoboPrint icon in the system tray When the Robot is paused an information bubble will appear in the system tray to remind you to restart the Robot once all issues are cleared RoboPrint Robot paused Click on Run to restart For trouble shooting printing problems e g print quality please refer to your printer user guide 25 Powered By R Quest H 3000 With RoboPrint Software User Manual Part Number 900 00055 01 Revision C Copyright 2002 2008 R Quest Technologies LLC All rights reserved www r quest com
18. r should clamp the disc as it closes If the printer does not clamp the disc further adjustment to the alignment will be required Next click the Accept Disc button and the printer tray should open The disc will be removed by the robot and placed on the output hopper The printer tray will then close If this is successful run the Insert Disc Accept Disc sequence again to verify consistent operation before clicking the Done button to exit this dialog If the sequence fails check the alignment once again 23 Trouble Shooting From time to time errors occur with all systems that move media around Errors could be as simple as Input Hopper Empty where the only action required by the operator is to add more blank discs to the input hopper and remove printed discs from the output hopper However just as paper printers and photocopiers jam from time to time errors may occur with disc printing systems too Given the number of different disc media manufacturers each using their own size tolerances and curing methods meaning some discs are stickier than others problems should be expected from time to time during the life of the machine Such problems should be regarded as the exception rather than the rule If problems happen more often with a specific brand of discs try using a different brand or check the alignment of the printer to the Robot arm Often a simple adjustment to the robot r
19. s the following dialog should appear Robot Diagnostics Printer General Insert Disc Load From Input Accept Disc Calibrate Reject Disc Reset Hoppers Open Printer Get Status Close Printer Toggle Stepper Setup Show Sensors Alignment Firmware Update Pick Depth Last Response Printer Status Status Closed No Dise Status R Quest TCA 9003 V1 02N Done 21 Place a disc in the input hopper of the H 3000 then click the Open Printer button Once the printer is open click the Load From Input button on the top right The robot will pick a disc from the input hopper and move to the home position not the printer insert position Click the Alignment button After a few seconds the following dialog will appear Loader Alignment Select location to align eso pae Pl Pz Jura 82 Anti clockwise Morea Clockwise From the drop down menu select Printer Loader Alignment Select location to align Select location to align The robot arm will now move to the printer position and from here you can make any fine adjustments that are required Only the rotation positions are saved The Move Up and Move Down buttons are there for your convenience to help ensure that the position is accurate when the disc is placed on to the open printer tray The Clockwise and Anti Clockwise buttons allow movements in 1 10 and 50
20. ter may be different Select the USB com port then click on OK Robot Operating Modes RoboPrint supports the different operating modes provided by the H 3000 autoloader and this dialog is where the required modes are selected Robot Modes Sticky Disc mode Preload media at startup Mini Disc mode Automatically reload printer I Disable output spindle Sticky Disc Mode Some brands of discs are sticky and difficult to break apart even by hand This can be especially troublesome for autoloader robotics and R Quest have introduced an extra operating mode to help If you know that your discs are extra sticky select Sticky Disc Mode There is no harm to either the discs or the Robot by operating in this mode even if the discs are not sticky but it does add a couple of seconds to the load time due to additional robotic movements Mini Disc Mode The H 3000 is capable of loading unloading mini discs and business card media where appropriate hopper and printer adapters are fitted When using these adapters Mini Disc mode should be selected The default setting is not selected The input output capacity of the H 3000 autoloader is reduced to 100 in MiniDisc mode Please refer to the H 3000 and or adapter user manuals for nor information Disable Output Spindle If the output spindle if obscured by a larger than normal printer it must be disabled to prevent the robot attempting to place a disc on the spindle whic
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