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1. Available in and out call features depend on your PBX for some features please consult your PBX documentation More or less features than the ones described below might be available in your specific case Features displayed by the AMC can be configured through the feature file and can hence even vary on a per user basis The Feature file is downloaded when you start your AMC the first time It can also be downloaded manually There can be several feature files available but only one is assigned per user Contacts Sorting Sorting in the AMC is always done by Family name This is not configurable as might be the case in the native Contacts The reason is that access to this capability can differ widely To place a call using the AMC type a number into the dial field and press the green phone button You can also dial from the Contacts screen refer to 7 5 1 or Call List screen 7 5 2 As soon as a call has been established in call features refer to 8 5 will become avail able If a Wi Fi or Packet Data connection is available the AMCC will give feedback about the status of the call s This feedback will be displayed in the in call screen AMC calls can be triggered by clicking on links in the browser email and other apps if the link url begins with fmccall 9 9 Call Quality The AMC displays the current Call Quality voice quality in a bar in the home screen during a VoIP call Redial A double touch of the green p2. Contents 12 Administrator Settings v s saos s ca e OS Aia E a a 46 12 1 ADQUE sarmana g p E aE a tii Eo AOE Ge ee dr ari 46 Ve MOANING A Een Se een mw Br re 46 12 3 Network Mode 2 223 sia e er 46 1231 Packet Dat 22 4 2 204 2 a 00 A e 46 12 3 2 Dual Mode Settings 2 2 45 7 0 2 4 24 ass ee ans 47 1233 ATP ATIT PS eiii ae 2 2242202 e 2 25 2 Bu 442 48 1234 HITPIS PON 222 22 22 243 2572 ads 4 644 48 12935 Transport 2442442500 Koso re ee SES 48 1230 LOBO Era a a een e LES SE 49 1237 International Prefix 4 24 au By dele ae eu aa 49 12 4 Enhanced Network Settings 0 o o 49 1241 Jitter Buffer ea a A a A 49 1242 Anonymous Call Prefix ol as ss nn wae ser 49 12 5 Operator Supported Dialing OSD sc er na Herr 50 1251 OSDSBlUs 2 2 toes RS ar 50 12 5 2 Feature Access 4 04 2002 be 5 wee eed ir tea tee 50 12 6 UlPrelerendes u a cee E ar a De are 50 12 6 1 Starting Screen eo a BD 50 1262 UCG ok Se od an a a dose 51 126 3 Presence Domain 2 44 432 212 2 oda 51 1264 Ring TONO si es acna 608 amp A ore A Ewe ee a 51 1265 VIDAS ss or 045426 Sa 4 GA we yy SS oe eee 51 12 7 Premium Service Numbers o e e eee 51 12 8 Settings Update oie ed a 52 129 WOR 23 225 E ba re an E AA E E 52 12 10 Provisioning e ss e A A 53 12 11 Factory Reset of the AMC lt lt lt eee eee nn 53 1212 Mac lt gt tesis cut ra ae ape iS e en 54 12 13 FMC Numbers 44 52 pa
3. Copy to Clipboard Figure 6 Call types amc 4_iPhone_ug en 2014 04 25 8 Features of the AMC 8 4 3 Call through Call If there is no registration or if the AMC is only registered for signaling blue registration icon you will have the option to select a call through call to ensure that your call is routed through the system Otherwise i d if you are registered for VoIP green icon this call type will not be offered 8 4 4 Direct Call Mobile call without passing the PBX This option gives you the possibility to place a call directly through the mobile network Such a call will then not be routed through your enterprise network 8 4 5 Anonymous Call When you select an Anonymous Call the called party will not see your caller ID Unlike Direct Call this feature has to be routed through your enterprise network Further Configuration 1 This is a PBX driven feature Not every PBX supports this 2 The Anonymous Call Prefix has to be set in the Settings of your AMC refer to 12 4 2 3 An Access Code has to be configured on the AMCC to match the feature code that triggers an Anonymous Call on your PBX please refer to the Aastra Mobile Client Controller Administrator Manual 8 4 6 Copy to Clipboard Copy the entered number to your clipboard with this option You can then paste it within any other application running on your phone amc 4_iPhone_ug_en_2014 04 26 8 Features of the AMC 8 5 In Call Feature
4. also a pop up informing you about the caller s ID this is done via local push Please note that unlocking the slider meant accepting a call with previous versions of the AMC for iOS amc 4_iPhone_ug_en_2014 04 23 8 Features of the AMC O Caller ID The AMC for OS supports the transmission of Caller IDs see who s calling via the AMCC To make use of this possibility and to not be subject to different policies regarding the transmission of Caller IDs of the different providers the following settings have to be applied 1 The contact data must be available locally i e on the device Contact synchronization via Cloud is not supported 2 Packet Data has to be set to GPRS Dynamic or Local Network refer to 12 3 1 3 The MTC Number has to be set on the AMC if the operator does not include the original Caller ID in the signaling For the Caller ID transmis sion to work properly the MTC Number has to match 100 a matching prefix is not enough refer to 12 13 4 Note iCloud synchronization interferes with the Caller ID transmission display De activate Cloud synchronization to ensure that the Caller ID display works as intended Emergency calls have to be placed as direct calls e not with the AMC This is done automatically for the major emergency numbers such as 112 and 911 Local emergency numbers that have to be dialed directly can be specified as Exception Numbers Refer to 12 7 on page 51 amc 4_iPhon
5. electronic or mechanical including photocopying recording or by any information stor age and retrieval system or trans lated into another language without the prior written consent of Aastra Tech nologies Limited NOTICE The information in this document is subject to change without notice AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WAR RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR POSE Aastra shall not be liable for errors contained herein neither for inciden tal nor for consequential damages in connection with the furnishing per formance or use of these materials CE AASTRA A Mitel Company
6. Es Gee Ge ee E a 32 82 SIM SWC ea A A cee A ee tek S 33 10 Mand Presence sx coxis a EOE EU aa eS ew e 34 101 Adding Contacts s s s gos de a o a e AE 34 102 Chatting sa s ae Aa EN e A lc a E 35 10 3 Parallel Chats 2 4 240 64 355 ea a a A aoe 35 10 4 Setting the Presence Status eee 36 11 UserSettings lt r cs c ias dos a a a 37 MATO ABOUT e coo a A nd oe me 37 12 ROAMING smesa Er a Be G8 Sew o a Oe oS ees 37 11 3 Network Mode i io aaie uein 2 8 u ae a en 38 11 3 1 Packet Data 44 u 24 4 4 a FORDER we ee 38 132 Dual Mod Selings 24446244445 4 24404 gu awe s 39 1133 Anonymous Call Prefik 24 2ieceen 2 4G 08 GSH 39 11 4 Operator Supported Dialing OSD o o o ooo 39 11 4 1 OSD Status Cs cio ua ra ee a ad a 40 115 UlPreferences o e 40 SA St nind Sereen sis o Gow e A a 40 E A O ON 40 11 5 3 Presence Domain 40 154 Ring 10h amp bae be a ee e A EX ES 41 11 5 9 VID AIC amp 4 4 na a ac a Pa He A a wR ae TE 41 11 6 Premium Service Numbers o o eee 41 11 7 Settings Update tick ae er Ao e 41 US CCR orar he oe ee rd il ar da area 42 11 9 Provisioning 1420 Ea o ek E ie 42 11 10 Factory Reset of the AMC 2 lt lt lt lt 43 TAY MACI N e 2008 aos ARA 0 8 a y AR ROS Oe Ee ee 44 11 12 FMO Numbsrei 2 44 4 4 de a au la le be ae Ew OH SS 44 amc 4_iPhone_ug en_2014 04 3
7. IM and Presence 0 N O 0 A OO N Encrypted VolP Furthermore as part of our AMC Solution your AMC offers a range of features to make use of mobile least cost routing LCR which enables you to make dynamic use of the most favorable rates depending on your location and on available networks All user relevant information regarding the above mentioned possibilities and features will be given at the appropriate points throughout this manual O The features marked with require a license or depend on the used provider the available network and the configuration by the administrator amc 4_iPhone_ug_en_2014 04 7 3 Introduction to the AMC 3 2 How to read this Manual This manual is designed to guide you step by step through the installation configuration and usage of your AMC providing you with useful hints and advice to facilitate the handling of your AMC Throughout this manual we will print any terminology used in the AMC or in the main menu of your mobile phone in talic letters This manual does not describe how to operate the other functionality of your mobile phone Please refer to the documentation of the available desktop software or the user manual of the device itself General pieces of information will be marked with the i icon to the left Information for technicians and or administrators will be given throughout this manual Those pieces of information will be marked with the icon to the left It is possible to
8. O Roaming OS does not provide information to the AMC application if the phone is roam ing or not roaming Therefore the user has to change this manually Go to the Favorites Settings screen and change the roaming status when traveling internationally refer to 12 2 Q About MLCR It is possible to configure number patterns first couple of digits of a phone number which will trigger an automatic least cost routing These routing rules can be deployed to the AMC from the AMCC please refer to the Aastra Mobile Client Controller Administrator Manual However a different routing feature can be selected manually by the user even if these routing rules are present refer to 8 4 Use Callback to reduce costs of outbound calls made via the AMC In a Callback call the call to both the A and B party are setup from the PBX How to start a Callback is explained in 8 4 on page 25 If your company makes global use of the MLCR dialing certain phone numbers might trigger a Callback automatically Rules for automatic routing can be made and deployed to the AMCs using the AMCC Note The HTTPS Callback request goes through a data connection that might not be available or fail How Callback works A Callback is invoked via HTTPS The AMC also sends the phone number that you would actually like to call 1 The AMCC in return calls the AMC 2 and the destination number 3 The two calls are connected as soon as they are established Further
9. deploy settings over the air OTA Deployment via the AMCC This is done with key value pairs settings key and setting With the icon to the left we will point out where OTA deployment is possible Please re fer to the Aastra Mobile Client Controller Administrator Manual for a general description of OTA Deployment CS amc 4_iPhone_ug_en_2014 04 8 4 Restrictions 4 Restrictions There is a major difference between iOS before version 4 and after namely support for multitasking This also affects the behavior of the AMC New smart phone types models are released every week To avoid solution complexity and to ease management it is recommended to implement a mobile phone policy in the company to standardize on a limited amount of phone models A smart phone is like a computer You have to reboot them now and then to ensure consistent behavior the recommendation is once a day on average The AMC is a powerful application and if you have all features turned on the AMC as well as the data connections battery life can in worst cases be 50 shorter dependent on phone type OS version network and user scenarios Some mobile network operators does not send out their Identity in the signaling avail able for the AMC to present in a Network status bar If this is the case only Cellular Network will be presented There are a handful of destination numbers which are Emergency numbers 000 110 112 118 119 911 and 999 which
10. ensures that call routing is done as desired i e as it is configured in the LCR Settings amc 4_iPhone_ug_en_2014 04 37 11 User Settings Note This might change with later releases of OS 11 3 11 3 1 Network Mode Packet Data Unlike Wi Fi connections cellular connections cannot carry data Availability of data channels depends on your provider and on your contract Many contracts come with a certain amount of data traffic included Packet Data The Packet Data settings described here allow you to determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic Q e Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is done according to the setting Minimal i e registrations are not possible and only HTTP S requests are allowed Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect Costs and Batte
11. facility is de scribed for the AMC part le l CR 2 Y L un With these settings you can e Set your preference for using least cost routing rules automatic routing On Off e Specify the LCR Host and the LCR Port where the LCR file is located amc 4_iPhone_ug en 2014 04 52 12 Administrator Settings e Check the date of the last configuration LCR update There will be an automatic update when the AMC first registers so there will be a date here even if you haven t triggered a manual download yet 12 10 Provisioning Here you can find your AMC User Account key 12 11 Factory Reset of the AMC No SIM 16 03 Settings Done PROVISIONING AMC user account key FACTORY RESET Local data Local data and settings TRACING Trace type Audio Trace running Simple logging Send EMC NI IMRERQ amc 4_iPhone_ug_en 2014 04 It is possible to do a quick but complete factory reset Open the Favorites screen and open the Settings and scroll down to the options Factory Reset Local Data and Factory Reset Local Data and Settings Local Data only resets the parameters that can be entered within the AMC Status page Local Data and Settings also re sets the parameters saved in the Settings AMC interface 53 12 Administrator Settings 12 12 Tracing A support trace can be initiated on the Status page just like a factory reset Please note that users should only use the trace service if asked to do so by t
12. is up to date e Read through the user information carefully before using the AMC e Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the application e If individual features differ on the Aastra communications systems a reference is made in this user s guide amc 4_iPhone_ug en_2014 04 6 3 Introduction to the AMC 3 Introduction to the AMC Thank you for using the AMC for OS based mobile phones The AMC is a fixed mobile convergence FMC application and runs on most phones based on the OS6 and later Fixed Mobile Convergence FMC is the integration of mobile phones into the fixed line communications system of an enterprise The AMC installed on your mobile phone behaves like this lt acts as a regular desk phone supporting all of the important PBX features using mobile networks The AMC Solution utilizes existing networks thereby avoiding additional installation costs To start with the existing mobile network or WLAN access point can be used Your AMC is the key to a variety of communication services like 1 Integrated usage of cellular networks via your corporate PBX Access to PBX features Conference Consultation etc Voice over IP VoIP telephony via WLAN or mobile data channel Automatic handovers cellular network WLAN Mobile Least Cost Routing HTTPS call back amp Travel SIM Corporate directory search
13. menu by touching and holding the phone button an entry in the contacts or call log screen amc 4_iPhone_ug_en_2014 04 49 12 Administrator Settings This has to be configured as a PBX Access Code on the AMCC Prefix Anonymous default is empty 12 5 Operator Supported Dialing OSD Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your AMC was activated If your provider supports OSD and if you would like to use it set this setting to On 12 5 1 OSD Status Turn OSD on or off by changing the OSD Status This will only be applied when you are not in a Roaming refer to 12 2 state Ya operatorsupported true or false default 12 5 2 Feature Access Note This setting is only needed if Operator Supported Dialing OSD is used Refer to 12 5 Enter a number here that makes your PBX route a call to the AMCC This number will then be dialed to ensure the functionality of out call features such as Call Forwarding in conjunction with OSD A O Feature Access Number 12 6 Ul Preferences The following settings let you personalize your AMC 12 6 1 Starting Screen As mentioned earlier there are two possible Starting screens to choose from for your AMC the Dialer and the Contacts screen amc 4_iPhone_ug_en_2014 04 50 12 Administrator Settings 12 6 2 UC Set this to on to enable the use of instant messag
14. treated sep arately The major emergency numbers for all continents such as 112 and 911 are amc 4_iPhone_ug_en_2014 04 51 12 Administrator Settings preloaded in the AMC If you have any special or regional numbers however you can configure them here Premium Service Numbers digits digits digits dA O CAthtinna I 12 8 Settings U With these settings you can e As an administrator passphrase must be entered to access administrator set tings refer to 12 you also have the option to enter the OTA URL here check the longer description in the next section e Displays the phone number that is used for your Redirect Configuration download e Check the date of the last configuration update update There will be an automatic update when the AMC first registers so there will be a date here even if you haven t triggered a manual download yet e Update Settings with this option all settings available on the AMCC will be up dated OTA URL If the Redirect Server option isn t used to download the configuration refer to 6 the OTA URL setting can be used to specify a custom link HTTP oder HTTPS to the configuration data O Which Settings will be downloaded All data present on the AMCC will be pulled configuration entered in the GUI as well as the OTA Configuration entered and saved in the LCR OTA Feature File editor Client Deployment tab Please refer to page 37 where the Configuration Deployment
15. 12 15 2 Username and Password The Username is the username that has been registered on the AMCC Usually it is your corporate phone number to make it unique in the system The Password is the one that belongs to your username in the AMCC 12 16 Cellular Dialing The Maximum Number Length determines after how many digits of a phone number the AMC will send DTMF in cellular networks In most cases this depends on the first network device on the way gateways and trunks in many countries support up to 19 sometimes even 21 digits To ensure the correct functionality simply set this value to o amc 4_iPhone_ug en 2014 04 57 12 Administrator Settings O Attention This setting can be used to expedite the dialing of Call through calls basically getting it to the same level as with operator supported dialing OSD functions en abled This feature will attach the destination number to the Call through number lt does not require a data connection You should however be aware that it only works in countries without fixed number lengths and if you have a trunk with your carrier that allows passing the additional digits Max GSM Number Length default is 0 amc 4_iPhone_ug_en_2014 04 58 SEN 2013 Aastra Technologies Limited All rights reserved This document contains proprietary information which is protected by copy right No part of this document may be reproduced or transmitted in any form or by any means
16. 2 6 Initial Configuration Download 6 Initial Configuration Download The configuration for your AMC can be downloaded automatically when opening it for the first time Before opening the AMC make sure that a data channel Wi Fi or 3G is available When you open the application a pop up window will appear see screen shot 1 If you have received an AMC User Account key enter it into the pop up window Leave Enter AMC user account key blank if you haven t received a key l 2 In the next popup enter your cellular number into the automatic pop up window Entering it with a leading plus sign is not necessary but please provide the number including the coun try prefix Cancel 3 Press OK to begin the configuration deploy Suda ment to your AMC ATSIOTEIGIN JEKYLL 4 The AMC will notify you once the configuration download has ended and if further steps are necessary ae Z IX IC IVIBINI MES 123 0 space return Figure 1 Download pop up After this all configuration data provided in the system will be saved and applied by your AMC Redirect Server The deployment method Redirect Server will always appear if the client is unconfigured Your administrator has the option to enable authentication via PIN Contact him if the PIN popup appears and you haven t received the PIN O In the case of Failure Fallback Should the download via the Redirect Server fail a pop up will prompt
17. A STRA A Mitel Company Admin User Guide for iPhone amc 4_iphone_ug_en_2014 03 April 3 2014 Contents Contents 1 Welcome to Aastla 5 LI OVEIVIOW sus da e da o e e OGLE 5 1 2 Fixed Mobile Convergence o o o e e 5 2 Introduction to the User Guide 6 3 Introd ction tothe AMG er 2 ode be are EN a ec 7 9 1 6 Feature Overview soe ssiri da a WR a ERA 7 3 2 Howto read this Manuals 32 20 2 3 4 6 ce aa dr rt 8 A KRESitictions sur nie a Gel re er A A ae er ee 9 4 TOS adas rar ELA AN A e weds 9 42 Sounds andthe AMC lt c 0 cese e a E 10 43 Details vida 4 aa e AA A ds a g 10 5 Data Usage Overview lt lt dra rr 12 6 Initial Configuration Download o 13 7 General Operation of the AMC oo 15 7 1 Configure Access Points APS 15 7 2 Opening the Application 2 20 2424 ia da dd 16 7 3 Home screen Navigation 43 ds A 42 2 x 17 74 Registration Status 2 2 2 22 22 424382 8 P4443 242848684 17 1 5 TWoolbar saca in a a ee oo as 19 7 5 1 Contacts and Corporate Phonebook 19 792 A AA A 20 75 3 Features Blustar Web o 21 7 5 4 Favorites and Settings will a e e 21 8 Peatures ofthe AMG o 2 sosa os aciera BE we re ur rare 22 el Placing Cals osa ee Ae AA a ie Ta a E 22 ee Accepting Calls s s RE ae ni 23 8 2 1 Cellular Netwo
18. Configuration HTTPS Callback HTTPS is enabled automatically on the AMCC On the AMCs the use of packet data refer to 12 3 1 has to be allowed amc 4_iPhone_ug_en_2014 04 32 9 Mobile Least Cost Routing MLCR Client Destination no calls and data channels merge of 2 call legs Figure 7 Simplified functionality of Callback 9 2 SIM Switch The SIM Switch feature can also help save calling costs Especially when using local SIM cards abroad As an out call feature the usage of this feature is explained in 12 13 3 on page 55 amc 4_iPhone_ug_en_2014 04 33 10 IM and Presence 10 IM and Presence The AMC enables basic mobile presence and the ability to chat with your smartphone Immediately after the required settings have been configured see infobox below the Online Offline Presence Status will be displayed in the Home screen application bar Peer Dismiss PT Cutt N Your current Presence H state Set presence u A sada aa OR e lt ra 2 Modify your Presence A Oe i state B Gaay S4 A IE SCHOBE GE AE A e galaxys4 testlab La A e feeeennnnnnnnnnnnnnnn nenn nn nun nenne 7 Available Y A i tez DnD i Manage your current i chats Figure 8 Overview of IM and presence icons and options Required Settings UC has to be turned On refer to 12 6 and profiles of XMPP Endpoints and XMPP User Accounts or SIMPLE User Accounts have to be created
19. Data only resets the parameters that can be entered within the AMC Status page Local Data and Settings also re sets the parameters saved in the Settings AMC interface 43 11 User Settings 11 11 Tracing A support trace can be initiated on the Status page just like a factory reset Please note that users should only use the trace service if asked to do so by their system administrator No SIM 2 16 03 No SIM 16 03 Settings Done lt Settings Trace type AMC user account key Audio Call Setup Crash Y Local data Network Local data and settings Trace type Trace running Simple logging Send Figure 9 Open the Trace Type screen Depending on the issue that is observed with the AMC the Trace Type should be nar rowed down to e Audio Ifthe voice quality seems insufficient etc e Call Setup Problems occur when a call is initiated e Crash The AMC shuts down unexpectedly e Network For registration issues etc The collected traces can then be forwarded by email Simple Logging If there are issues with the Caller ID use the option Simple Logging All logs regarding Caller ID transmission will then be saved to the file iPhone_simple_log txt 11 12 FMC Numbers Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des tination In most cases this will be your desk phone number but it can be any number amc 4_iPhone_ug_en 2014 04 44 11 User Set
20. FMC is the integration of mobile telephones into the fixed line communications system of a company The Aastra Mobile Client software AMC allows you to access the Aastra communications system services from your mobile phone enabling complete integration with the communications system as a normal extension e Use your mobile phone with the Aastra communications system the familiar com munications environment accompanies you around the world and is always avail able e Switch at any time from mobile telephone to system telephone even in the middle of a call Depending on the situation select the mobile telephone or stationary system telephone accessible worldwide with the best audio quality e Always be accessible under one single number free people calling you from having to keep track of several network and call numbers amc 4_iPhone_ug en_2014 04 5 2 Introduction to the User Guide 2 Introduction to the User Guide This user s guide describes the AMC application You will find the user s guide and other documents for your application at www aastra com or www aastra com docfinder For more information please refer to the documentation or to your dealer s homepage It is your responsibility to inform yourself about the scope of functions operation and proper use of your equipment e Check whether you have all the user information available on your product whether it conforms to your product s version and whether it
21. ar displays your current registration status There are different icons de pending on the type of registration L This registration icon indicates that there is a VolP capable data connection mm This data connection may be Wi Fi or Packet Data refer to 12 3 1 for informa tion about Packet Data settings L This icon indicates a successfully established data connection Features can LA F usually be accessed perceivably faster A SIP connection is used for feedback and feature access Please note that this connection produces traffic ae This icon indicates that a system registration is in progress E E The red icon appears if the system registration has failed This may be caused BE by faulty user credentials Please contact support if this problem persists amc 4_iPhone_ug_en_2014 04 17 7 General Operation of the AMC You will see this icon if there is currently no data connection available and therefore no system registration possible Whenever a configured Access Point becomes available the AMC can re registers itself in the system if it is configured to do so Please note that system registration data access is needed for fast mode call setup method Registrations in Data Networks other than Wi Fi ww Please note that certain settings have to be enabled for the AMC to register over Packet Data refer to 12 3 1 14 Static Roaming When the AMC is turned off calls will only be routed to the GSM Number of a use
22. ard the first 25 results to the AMC If that list does not contain the contact you are looking for provide a more specific request Example If entering the first four letters returns more than 25 items and the one you are looking for is missing enter the first 5 or 6 letters to further specify your search amc 4_iPhone_ug en 2014 04 19 7 General Operation of the AMC O Avatar Pictures Note that avatar pictures of your Contacts are only shown for inbound and outbound calls if the contacts have been loaded at least once Contacts are loaded as soon as you open the Contacts screen in the AMC They have to be reloaded after a restart Later versions of the AMC also offer a Refresh button to the right of the filter options 7 5 2 Call List No SIM Registered The Call List screen is similar to the Recents screen in oaa the native menu of your phone However as you can see Georgio stphone mau in the picture to the left there are some differences work 00 00 lt a Bee 7 e Your AMC categorizes calls as Dialed Answered 355 1208 14 1588 and Missed home 00 00 e The Call List view only shows calls Dialed An swered and Missed via the AMC not the calls made via the native dialer e Touching the entry initiates an automatic callback to the entry s phone number e The arrow on the right hand side of each call log entry opens the details view where you can initiate a Call Type refer to 8 4 amc 4_iPhon
23. as been entered amc 4_iPhone_ug_en_2014 04 10 4 Restrictions e On an iPhone incoming VoIP calls are signaled via a notification dialog if the phone is in stand by This local notification dialog is controlled by the system It controls both the ringing and the vibration It might deviate in behavior and sound from the normal ringtone Unfortunately the system provides only little control for configuring this behavior to your preferences but hopefully this will change with future versions of the iPhone e The AMC for iPhone can perform automatic handovers only from GSM to WLAN not vice versa WLAN to cellular handovers have to be done manually The handover feature on iPhone is presently on a level where a single handover during a call can be expected to work To retain speech quality at the highest level possible a to WLAN handover is done when the connection is seen as stable e Phones do not provide an API to enable the AMC to detect automatically if the phone is in a roaming state or not Therefore this Roaming state has to be manually activated in the AMC in the Settings refer to 12 2 to enable the required behavior when users roam outside their home mobile network e iPhone OS requires data access during a call to show the in call services menu A 2G data connection does not allow data access during a call e As iOS also does not allow a call to be terminated directly by the AMC a data channel is required to request t
24. be able to make calls from now on since the amc 4_iPhone_ug_en_2014 04 55 12 Administrator Settings AMCC cannot authenticate you Such a failure should not happen unless your new SIM number was configured incorrectly on the AMCC Q What to do if SIM Switch doesn t work Your previously used SIM card will continue to work unless there is a problem on the AMCC side Check if there is a temporary problem by reinserting the former SIM card If it does not work the error is likely to be located at the AMCC If repeated attempts to Activate SIM Cards fail and if the configured number of the second SIM card is correct the reason could be an improper Caller ID sent from your new SIM card In those cases the switch has to be conducted manually on the AMCC 12 13 4 MTC Number s MTC stands for Mobile Terminated Call The MTC Number will be associated as Caller ID for your corporate system AMCC You could say that this is the identification the AMCC uses towards the AMC If the MTC Number is set all Enterprise calls must come with this Caller ID otherwise they will not be handled by the AMC In order to make sure that the number is positively matched you have to enter your PBX number in international format Use Case The MTC Number or prefix identifies a call as an Enterprise AMC Call All AMC Solution features become available for identified Enterprise Calls A 100 match of the MTC Number is required for the transmission of Calle
25. ble to use sounds on OS v 7 while in the background until the user has given permission for it here Settings Notification Center AMC Client Sounds e Calls cannot be accepted with the headset button unless the AMC is in the fore ground e Which possibilities exist to present Caller ID information received by cellular chan nel are limited by the mobile platform as such iCloud also interferes with the Caller ID display of the AMC e Whenever an unanswered cellular call is terminated iOS does not return to the last used application The user has to manually re enter AMC This can be ob served for example with a SIM switch call is made which is only placed but never actually established for the activation of the new SIM card e Muting or changing the call volume during cellular calls always has to be done via the native menus buttons which means that you could have to leave the in call screen of the AMC e The AMC cannot recognize the connection of a headset Headsets have to be activated manually by using the option Loudspeaker in the in call menu of the AMC e Bluetooth headsets could interfere with WLAN systems as both systems use 2 4 GHz frequency band contention can be an issue Each WLAN transmitter blocks out 20 of the available 79 Bluetooth channels This is specifically valid for lower end Bluetooth headsets e If PIN has been activated to unlock the screen an incoming call cannot be an swered until the PIN h
26. ce 00 00 ar a are a a aa 54 12 131 PBX Dialing Number pci 84 re er aa 55 12 132 Voice Mail Number u rn crs ge aan er ia pr 55 12 133 SIM Switch Nomber scssi 24224242 324 2244 sare 4 55 T2134 MTC Mumberid erat de a zu 2 La 1 a dei te 56 12 13 5 Fast Forwarding Number 4 224 8 ve ur Se ke Ry Bk 56 12 13 6 Take Number e 0er ee eS ware dm Sir Bed 57 12 14 Server Settings entes ee PSs A Rios 57 12 18 User ACCOUNT 2 2 52 st ne Pace SES ae Seek et 57 12 15 1 Registrar and Port Settings 57 12 15 2 Username and Password lt lt 57 12 16 Cellular Dialing 2 2 0508 B0 0 24 E wa Ble Se wd ehe 57 amc 4_iPhone_ug_en_2014 04 4 1 Welcome to Aastra 1 Welcome to Aastra Thank you for choosing this Aastra Mobile Client product Our product meets the strictest requirements with regard to quality and design The following user s guide will assist you in using the Aastra Mobile Client AMC 4 application and answer most of the questions that may arise If you require further technical support or information about other Aastra products please refer to our website at http www aastra com It provides additional notes and hints on the product The Aastra Mobile Client brings system telephony features to your mobile telephone It takes just a few steps to install after which the AMC can be used immediately and conveniently without spending too much time learning it Fixed Mobile Convergence
27. e number is displayed to the called party and not the number of your currently used SIM card Q AMCC Side This number has to be configured for the PBX Dialing in purpose on the AMCC O E 164 Format The PBX Dialing in Number has to be configured in E 164 format to ensure that the AMC is always able to dial it independently from its location 12 13 2 Voice Mail Number If your Voice Mail is configured here you have the possibility to access your corporate voice mail messages via the AMC 12 13 3 SIM Switch Number If you select Activate SIM Card in the main menu the AMC uses this number to com municate to the AMCC that a new SIM card has been inserted If the number of this SIM card is configured for your User Account on the AMCC your new SIM card will be activated and you will be able to take advantage of the features of the AMC Solution Sim Switch Number digits Advantage of SIM Switch All of the services offered by the AMC are exclusively available for configured users However some users might have several SIM cards mostly for taking advantage of lower tariffs in different countries It is possible to configure up to ten cell phone SIM card numbers per user but only one at a time will be active How it works A call to SIM Switch number is placed and hung up immediately This guarantees that the call is free of charge since it is never really established If the SIM Switch request was unsuccessful you will not
28. e_ug en 2014 04 20 7 General Operation of the AMC 7 5 3 Features Blustar Web e Netz gt Registered Features BluStar Web BluStar Web Windows username How to operate the out call features located on the Fea Password tures part of this screen is explained in section 8 6 If configured by the system administrator the parallel Remember me screen Blustar Web becomes available Enter your user credentials to access further presence states for IM nn and Presence and to look up users E amp 7 x Dial Contacts History Features Favorites 7 5 4 Favorites and Settings No SIM gt 15 59 o Settings Done Cancel Favorites About Andreas Lang ROAMING Alois Wer Roaming status Note2 NETWORK MODE GPRS Signaling GPRS Dynamic Dual Mode Settings Dual Mode Prefix for Anonymous Call 77 OPERATOR SUPP DIALLING OSD status D x Ul PREFERENCES Figure 5 Favorites and Settings page on iOS amc 4_iPhone_ug_en_2014 04 You can put together a quick dial list in this screen Choose contacts from your phonebook or from corporate contacts if configured Currently up to six favorite contacts can be added here Press Settings in the page ti tle to open the settings view refer to section 11 21 8 Features of the AMC 8 Features of the AMC The following explains all call related services of your AMC 9 Q General Availability of Features
29. e_ug_en_2014 04 24 8 Features of the AMC 8 4 Call Types There are several call types that you can select before dialing They give you man ual access to the potentially cost saving features of the AMC Please see the picture below Automatic Routing Administrators may specify and deploy routing rules for Callback etc with in an M LCR Table and deploy it to the AMC Note Which of the following call types are available and or how they are routed VoIP cellular depends your AMC s settings and on your registration status For example Callback will not be offered if you are registrered for VoIP because there is no advan tage in using it 8 4 1 Call This is either a VoIP call if the needed registration is available or a Call Through call for cellular connections 8 4 2 Callback Demand a Callback and let yourself be connected with the called party No call will be established from your smartphone This may have a favorable effect on costs A Callback is requested via HTTPS To use the HTTPS Callback the Call HTTPS Port must be set refer to Callback 12 3 4 and packet data usage by the AMC must be allowed refer to 12 3 1 Generally the call type selection panel will be presented Anonymous Call when the user holds one of the items below somewhat longer than just touching it e the call button in the dial screen e acontact to setup a call e an entry in the call list Callthrough call Direct Call
30. gle Complete Transfer and Conference If there are two active calls one of them on Hold you can Toggle back and forth between them enter a three party conference Complete conference or join the two calls Complete transfer and terminate the calls on your end amc 4_iPhone_ug_en_2014 04 27 8 Features of the AMC 8 5 6 Fast Forwarding This option will forward the call to a predefined number While in theory this can be any number this feature is most often used to transfer the call to the desk phone with a single touch of a button While the transfer to the predefined number is being executed the AMC offers you the possibility to Resume the call the transfer will be interrupted Please note that this feature is executed like a Blind Transfer If your PBX does not support Blind Transfers the Fast Forwarding feature will not be available For immediate transfer a Fast Forwarding Number has to be set refer to 12 13 5 If no Fast Forwarding Number has been set the AMC will open a keypad with which you can dial or choose a contact 8 5 7 Handover to Cellular Networks GSM Select the icon to trigger a manual Handover to GSM cellular networks You can find it in the second screen of the in call features The handover is done through a request towards the AMCC resulting in an incoming call in the background that has to be answered 8 5 8 Handover to VoIP The AMC supports automatic handovers from cellular network
31. h these settings you can e Check the phone number that is used for your Redirect Configuration download e Check the date of the last configuration update There will be an automatic update when the AMC first registers so there will be a date here even if you haven t triggered a manual download yet e Update Settings with this option all settings available on the AMCC will be up dated amc 4_iPhone_ug_en 2014 04 41 11 User Settings 11 8 LCR With these settings you can e Set your preference for using least cost routing rules automatic routing On Off e Specify the LCR Host and the LCR Port where the LCR file is located e Check the date of the last configuration LCR update There will be an automatic update when the AMC first registers so there will be a date here even if you haven t triggered a manual download yet 11 9 Provisioning Here you can find your AMC User Account key amc 4_iPhone_ug_en_2014 04 42 11 User Settings 11 10 Factory Reset of the AMC No SIM 16 03 Settings Done PROVISIONING AMC user account key FACTORY RESET Local data Local data and settings TRACING Trace type Audio Trace running Simple logging Send EMO NI IMRERQO amc 4_iPhone_ug_en 2014 04 It is possible to do a quick but complete factory reset Open the Favorites screen and open the Settings and scroll down to the options Factory Reset Local Data and Factory Reset Local Data and Settings Local
32. he AMCC to end it e Dialing numbers of contact entries from within the AMC with an appended letter P and the like is not supported e If contact is exited in the AMC just as a call comes in it may occur that the ring tone is replayed only once However the call can always be answered e The service GSM Callback is not available on iPhone e Caller ID display on iPhone is supported if 1 a data channel is available and 2 if a local phone book is stored on the device However contact synchronization via Cloud is not supported amc 4_iPhone_ug_en_2014 04 11 5 Data Usage Overview 5 Data Usage Overview The following table clarifies exactly how much data usage is required for individual ser vices of the AMC The settings governing the allowed usage of cellular data channels are described in 12 3 1 on page 46 Setting Service Available Services and required data volumes Packet Data Off OKB no features that require Packet Data can be used Packet Data Minimal Approx 3KB per Callback attempt 10KB for the Cor porate Contacts search with a typical result set of 5 10 users Packet Data Local Net 30KB per hour for registrations and keepalives with work amp GPRS Dynamic MWI but without IM Presence 100KB for average IM Presence usage per hour 300 500KB per hour for feature usage in calls 3G VoIP Approx 25 MB per hour with iLBC and up to 78MB per hour with PCMU or PCMA codecs amc 4_iPhone_ug_en_2014 04 1
33. he neces sary feature code here The option Anonymous Call will become available whenever you enter or select a phone number and open the call options menu by touching and holding the phone button an entry in the contacts or call log screen This has to be configured as a PBX Access Code on the AMCC Prefix Anonymous default is empty A Some operators can call your configured PBX Dialing in number automatically Please note that this will only work with the SIM card for which your AMC was activated If your provider supports OSD and if you would like to use it set this setting to On amc 4_iPhone_ug_en_2014 04 39 11 User Settings 11 4 1 OSD Status Turn OSD on or off by changing the OSD Status This will only be applied when you are not ina Roaming refer to 12 2 state OperatorSupported true or false default 11 5 Ul Preferences The following settings let you personalize your AMC 11 5 1 Starting Screen As mentioned earlier there are two possible Starting screens to choose from for your AMC the Dialer and the Contacts screen 11 5 2 UC Set this to on to enable the use of instant messaging IM and presence Check the IM and Presence chapter 10 to learn more about this functionality IM Enabled true false default 11 5 3 Presence Domain If you would like to use the IM and Presence service of the AMC the host URI of the desired Presence Domain in your network has to be entered here Co
34. heir system administrator No SIM 16 03 un No SIM 16 03 Settings Done lt Settings Trace type AMC user account key Audio Call Setup Crash Y Local data Network Local data and settings Trace type Trace running Simple logging Send Figure 10 Open the Trace Type screen Depending on the issue that is observed with the AMC the Trace Type should be nar rowed down to e Audio Ifthe voice quality seems insufficient etc e Call Setup Problems occur when a call is initiated e Crash The AMC shuts down unexpectedly e Network For registration issues etc The collected traces can then be forwarded by email Simple Logging If there are issues with the Caller ID use the option Simple Logging All logs regarding Caller ID transmission will then be saved to the file iPhone_simple_log txt 12 13 FMC Numbers In order to take advantage of the available AMC Solution features the AMC and the AMCC communicate via special numbers which must be configured on the AMCC to trigger a certain behavior in cellular networks amc 4_iPhone_ug_en_2014 04 54 12 Administrator Settings 12 13 1 PBX Dialing in Number The PBX Dialing in Number is used for cellular calls It is used by the AMC to route the calls through your company network AMCC It makes extension dialing from the AMC possible i e calling colleagues via their extensions numbers and not their full numbers It also ensures that your corporate phon
35. hone button will redial the last dialed number amc 4_iPhone_ug_en_2014 04 22 8 Features of the AMC O Call Setup Time The call setup time when using the AMC is slightly longer than when using the native application because the call is set up via the call manager AMCC in the enterprise network If the AMC is registered over the cellular network the call setup time is usually less then 10 seconds If the phone does not have access to data the call setup is done via DTMF which usual takes approx 10 20 seconds Note lt is advisable to disable the call waiting function of the native dialer since this might lead to confusion of the call legs you would have to switch from the native appli cation to the AMC and back in certain situations Q A 8 2 Accepting C 8 2 1 Cellular Networks Due to properties of OS the AMC is put to the background if there is an inbound call from cellular networks However as soon as the call is picked up and established a pop up will ask you if the AMC should be started The AMC will automatically register itself on the AMCC if a data channel is available and in call features will consequently become available 8 2 2 In Stand by VolP Ifthe iPhone is in stand by while an AMC VoIP call comes in unlocking it with the slider does not mean accepting the call the green Accept button still has to be pressed This behavior is the same whether or not the AMC is in the background In VoIP there is
36. ing IM and presence Check the IM and Presence chapter 10 to learn more about this functionality a IM Enabled true false default 12 6 3 Presence Domain If you would like to use the IM and Presence service of the AMC the host URI of the desired Presence Domain in your network has to be entered here Contact your administrator for further information As soon as the Presence Domain has been set correctly the presence status line becomes available in the Home screen Normally this will be your corporate domain a IM Host domain name or IP address please use consistenly domain names or IP addresses for all settings of the AMC which require this kind of information 12 6 4 Ring Tone Specify the ring tone that your AMC shall use The setting Default Ringtone is an AMC specific ring tone 12 6 5 Vibrate This gives you the possibility to switch vibration on or off for calls handled by the AMC In Wi Fi mode only one single alert or vibration for 10 secs will take place at an incoming call with the AMC in the background X J mium Service Numbers N Specify numbers that must be dialed directly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are
37. led information A short sum mary follows below e Open the Settings in your iPhone s main menu and click on Wi Fi e A list of available networks will be displayed below Choose a Network e Click on Other to configure a new access point e Then enter all necessary information for the chosen access point picture to the right eso Netz gt 1 26 e xo Netz gt 1 26 eeeoo Netz 11 26 gt Settings lt Settings Wi Fi Enter network information C Other Network Comdasys Roaming amp i er A Airplane Mode ComdasysTest a O Eur Name Wi Fi gt gt gt Gastnetz s 9 Bluetooth T gt B Gastnetz TUEV gt Security Cellular ITGR DIA 20 Gamier E ITGRwless 2 20 MobileDemo4 az Notification Center en as O ajwjejr TIYfuj fofP 8 Control Center Other gt gt gt AISIDIFIGIHIJIKIL Do Not Disturb 2 ZXCVBNM amp Ask to Join Networks Genera A AR 129 E svace Figure 2 Configure access points on OS amc 4_iPhone_ug en 2014 04 15 7 General Operation of the AMC 7 2 Opening the Application If configuration download fails make sure the mobile data Access Point for your mobile provider is configured correctly if unknown see their web page C mG s Phone Mail Safari Music Figure 3 Enter the AMC by touching its icon in the main view In the latest version the Settings section can be entered on the Favorites page When you first open the AMC a configuration download via the Redirect Ser
38. les can be cancelled globally with Cancel call forwarding or switched on and off with Toggle On Off O If a call has been forwarded to your AMC this will be indicated by a diversion arrow in front of the caller s number 8 6 2 Call Pickup A pick up group is a group of people who are notified if one group member receives a call for example a support group If there is an inbound call for your pick up group the AMC will notify you with a pop up window and give you the option to pick up the call Clicking on Call Pickup in the Features screen also enables you to pick up the first incoming call for your pick up group Pickup Groups There might also be adjustments to be made on the AMCC and PBX side Please consult the Aastra Mobile Client Controller Administrator Manual keywords PBX Access Codes Pickup Groups 8 6 3 Call Retrieve This out call feature enables you to fetch a call from the waiting loop If this does not work as expected please verify that your PBX supports this feature and contact support if the problem persists amc 4_iPhone_ug_en_2014 04 29 8 Features of the AMC 8 6 4 Activate and Deactivate DnD Temporarily disable your AMC as your corporate extension with Do not Disturb DnD This prevents inbound calls from being forwarded to your AMC VoIP and cellular Deactivate DnD to be available for inbound calls again 8 6 5 Absence Info By selecting the Absence Info menu you can set the absence reason a
39. n the Dial screen again Client Then touch the option Start Chat You have then the option to enter a chat ID manually or to choose one of your contacts Once the Chat screen is open see screenshot to the left simply type in a mes sage and click return to send your message 10 3 Parallel Chats Itis also possible have several conversations at the same AISIDIFIGIHIJIKIL time All ongoing chats will be displayed as a list in the Chat screen QJWJEIRITIYJUF I POPP ZX CV BNM 13 0 space return amc 4_iPhone_ug en_2014 04 35 10 IM and Presence e Netz 13 19 lt Back SET PRESENCE kam Available Y amc 4_iPhone_ug_en 2014 04 10 4 Setting the Presence Status By default your first presence status will be Of fline To change this touch the speech bubble icon in the Dial screen of your AMC Touch the option Set presence in the following screen In the screen shot to the left Available Busy and DnD are the supported Presence States Sim ply select the one you would like to apply Do not Disturb This presence state is set auto matically if there is an ongoing call It will return to the previously set presence status after the call has been terminated 36 11 User Settings 11 User Settings There are a couple of mandatory settings that have to be configured to be able to use all of your AMC s features All settings mandatory and optional are explained in this chapter Co
40. nd in some cases the day time of return in your PBX as well as cancelling already set information 8 6 6 SIM Switch This is a least cost routing feature explained on page 55 Use this option to activate a new SIM card The latest version of the AMC allows you to add a new number to your User Account if 1 the system administrator has enabled this service and 2 if a data channel is available If this service is deactivated or if there s no data connection the number has to be assigned to your user account beforehand by your system administrator O Please note that this feature can be disabled by the system administrator If deactivated no SIM Switch options will be available amc 4_iPhone_ug_en_2014 04 30 8 Features of the AMC 8 6 7 Call Voice Mail Listen to your corporate voice mail with this option Click on the line Call Voice Mail in the Features screen to start the call The feature can also be used with a long press on the number 1 on the dialer No SIM Registered ole AASTRA A Mitel Company A waiting voice message will be indicated by a small cassette icon on the right side of the top bar in the Dial screen Once you have listened and deleted your received voice mail s this icon will disappear amc 4_iPhone_ug_en_2014 04 31 9 Mobile Least Cost Routing MLCR 9 Mobile Least Cost Routing MLCR The following explains how to actively use the features Callback Call through and SIM Switch
41. nfiguration Deployment via Redirect Server If the option Redirect Server is used in the deployment facility of the AMCC the user only has to enter his or her mobile phone number at the first start of the AMC to receive the complete configuration for the AMC In the Case of Failure Fallback Should the download via the Redirect Server fail a pop up will prompt you to enter Registrar IP Username and Password manually The AMC will then try to download the configuration with this information O Configuration Loss with Firmware Updates Normally the configuration is not lost with firmware updates Should the con figuration be lost however the AMC has to be redeployed O Never change preconfigured Settings Every number has to be configured on the AMCC and will hence in most cases be preconfigured on the AMC If one of them does not work properly ask your administrator to check if the according feature has been activated for your User Account on the AMCC If your AMC has been preconfigured simply skip the Configuration chapter However you may want to consult it to fully understand how your AMC works 11 1 About This Settings item displays version information about your AMC and your SIP User Name Currently the Roaming status has to be set manually because this information cannot be retrieved on OS If a user is abroad or making calls from any other than his home cellular network this status should be adjusted This
42. ntact your administrator for further information As soon as the Presence Domain has been set correctly the presence status line becomes available in the Home screen Normally this will be your corporate domain IM Host domain name or IP address please use consistenly domain names or IP addresses for all settings of the AMC which require this kind of information amc 4_iPhone_ug_en_2014 04 40 11 User Settings 11 5 4 Ring Tone Specify the ring tone that your AMC shall use The setting Default Ringtone is an AMC specific ring tone 11 5 5 Vibrate This gives you the possibility to switch vibration on or off for calls handled by the AMC In Wi Fi mode only one single alert or vibration for 10 secs will take place at an incoming call with the AMC in the background 11 6 Premium Service Numbers Specify numbers that must be dialed directly in all cases The main purpose is to make sure that special numbers such as operator voice mail and the like are not considered for any special routing via the AMC To specify more than one number separate them with dashes no white spaces Note Emergency numbers do not have to be specified here as they are treated sep arately The major emergency numbers for all continents such as 112 and 911 are preloaded in the AMC If you have any special or regional numbers however you can configure them here Premium Service Numbers digits digits digits Y ya J Wit
43. on the AMCC Please note that these settings can be turned off and will then not appear in the AMC on a global level via the AMCC IM Presence Limitation Please note that only Presence no IM is supported with the Aastra BluS tar infrastructure Options will in any case even if settings are not disabled globally be limited compared to the screenshots above 10 1 Adding Contacts The AMC for iOS adds contacts automatically to the chat roster if an Instant Messaging ID is found in the contact entry e To add acontact open the native Contacts directory open a contact and click Edit amc 4_iPhone_ug_en_2014 04 34 10 IM and Presence e Click on Add field then click on the setting Instant Message Enter the ID of the user tap the default AlM setting select Jabber as protocol way of chatting and save your changes Note Please make sure that entered email addresses pass a validity test i e they have to constist of the following name domain xx Most XMPP servers are case sensitive Please make sure that email ad dresses are entered exactly as they are configured on the XMPP server If this is not the case Presence subscriptions will most likely fail O Limitation Please note that once added a contact cannot be deleted blocked or ig nored An option to delete IM Presence contacts will be implemented in a later version of the AMC Em 10 2 Chatting To start a chat touch the speech bubble icon i
44. otocols TCP and TLS If TLS is used the AMC will negotiate certificates with the AMCC The manual installation of a certificate is not necessary The default setting is TCP Transport TLS or TCP amc 4_iPhone_ug_en_2014 04 48 12 Administrator Settings 12 3 6 Codec These settings should not be altered The factory default values of the AMC are nor mally apt to a variety of network configurations There should hence be no need for modification The AMC for iPhone supports U law A law and iLBC codec POMA Alan PCMU U law LEC 12 3 7 International Prefix In this field you can specify with which characters a leading plus should be replaced whenever it is signaled in DTMF o Plus Substitution Target default is 00 12 4 Enhanced Network Settings The first two settings here should not be altered The third setting enables the call type refer to 8 4 Anonymous Call Call 12 4 1 Jitter Buffer This setting should not be altered The factory default values of the AMC are normally apt to a variety of network configurations There should hence be no need for modifica tion Jitter Buffer 60 180 240 in ms default is 120 12 4 2 Anonymous Call Prefix If your PBX supports outbound anonymous calls no caller ID shown enter the neces sary feature code here The option Anonymous Call will become available whenever you enter or select a phone number and open the call options
45. r if Static Roaming is activated for this user If Static Roaming is deactivated on the AMCC the AMC will not be available in cellular only networks amc 4_iPhone_ug_en_2014 04 18 7 General Operation of the AMC 7 5 Toolbar The toolbar of the AMC for OS contains the following screens 7 5 1 Contacts and Corporate Phonebook There are some differences between this contact screen and the native contact screen The AMC also has some additional services for example access to your Corporate Contacts Note This is an optional feature and will only be visible if access on the AMCC side has been enabled and your device has data connectivity INS Registered Contacts All contacts The Contacts view offers the possibility to search your local phonebook or your Corporate Contacts in many cases an Active Directory server data channel required or both at the same time by using the filter options Con tacs Corp Contacts and All Contacts in the top menu bar Enter at least two letters of the beginning of aname The AMC will search your Corporate Contacts and display the found results after a couple of seconds A Apple B Markus Bucher tsdev Markus Bucher G Galaxy S4 E Andreas Lang N Note2 BNeXe lt e dene veZere enemene gt O Search Corporate Contacts Type in at least two letters into the search field and press the icon to start the search Upon a search request the AMCC will only forw
46. r IDs refer to 8 2 2 Note To be able to present some Caller ID information when an operator uses CLIP call screening the AMC introduces an entry in the Contacts if an MTC number is set in the client configuration a Mtc Number digits 12 13 5 Fast Forwarding Number Configure the phone number for the phone you want to have as Fast Forwarding des tination In most cases this will be your desk phone number but it can be any number The AMC will offer the option Fast Forwarding in the in call features menu This option can be used to transfer an active call instantly to the pre configured number amc 4_iPhone_ug_en_2014 04 56 12 Administrator Settings a Fast Forward Number digits 12 13 6 Take Number Note This option might not be supported by your PBX This setting can be used to transfer calls from your desk phone to your mobile phone Please refer to the documentation of your PBX to check if it supports this feature There you will also find the information necessary for the configuration of this feature Take Number digits dp 12 14 Server Settings The IP address is the IP address or host name of your AMCC or the first network device in between AMC and AMCC The default port is 5062 D ccount a 12 15 User 12 15 1 Registrar and Port Settings The IP address and port that have to be entered here as well as your user credentials should be given to you by your system administrator
47. r signaling Packet Data and or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires that the OS device sup ports Wi Fi and that the required settings in the native OS are made amc 4_iPhone_ug en 2014 04 47 12 Administrator Settings O Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 3 1 O Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences you have chosen in the native OS application If a preferred Wi Fi network is available this network will be used for the data channel a Dual Mode SINGLE_MODE DUAL_MODE 12 3 3 HTTP HTTPS Choose HTTP or HTTPS The port on the AMCs 12 3 4 and the AMCC has to be set accordingly if non default ports are to be used Https Use Http true or false default 12 3 4 HTTP S Port If a port is configured here and if HTTP S has been activated on your AMCC data con nections will be established automatically whenever necessary for Callbacks to access the Corporate Contacts etc Https Port default is 448 for HTTPS default protocol and 80 for HTTP 12 3 5 Transport The AMC supports the following transport pr
48. rks a aoaaa a 23 822 In Stand by VolP ces rs e 23 8 3 Emergency Calls 2 42 82 ea ir a amp Be GS 24 8 4 RR he ee Sr ene Gets Er ee 25 841 Gall asmia s ener a ne ea Bae ee 25 8 42 Callback s c asie 8 Bad wae HP ea ee p A 25 8439 GCall through Gall s gt s 2 4604 29 e ea sun are 26 8 4 4 Direct Call Mobile call without passing the PBX 26 8 4 5 Anonymous Call 2 52 45 24 24 Sa sur 442 2434 45484 26 8 4 6 Copy to Clipboard ee 26 8 5 In Call Features e 27 8 5 1 Touch Tone eee es 27 85 2 Holdeall 2 Comm o ee ee 27 8 5 3 Enquiry Consultation 2 2 2222 mm me nn 27 8 54 Blinda Transfer 4 4 u ae ae aa wen green 27 amc 4_iPhone_ug_en_ 2014 04 2 Contents 8 5 5 Toggle Complete Transfer and Conference 27 89 5 FastForwarding ios rel 28 8 5 7 Handover to Cellular Networks GSM 28 8 5 8 HandovertoVolP nn 28 86 Out Of Call Features o 4 0 4 ded 2 a a 29 8 6 1 GalliForwarding 09 Dios o p e gota g Se A eeu 29 8 62 Gall PICKUP 2 2343 8 28 00 e e o 4 04 e 29 8 6 3 Call Retrieve c s 2 2 3 2 24 AAA a 29 8 6 4 Activate and Deactivate DnD 30 8 6 5 Absence Info 2 Hmm 30 866 lt GIM SWIM soci uw ara ed an en a 30 8 6 7 Call Voice Mail o ee ee 31 9 Mobile Least Cost Routing MLCR ee ese eee kee e 32 Ot iii Cala wa ukae E
49. ry Life Please note that the usage of data channels may drain the phone s battery If costs run too high a provider might also disconnect the call Section 5 on page 12 contains information about the amount of data consumed by certain features Dual Mode Network GPRS_OFF GPRS_MINIMAL GPRS_DYNAMIC GPRS_LOCAL_NETWORK default amc 4_iPhone_ug_en 2014 04 38 11 User Settings 11 3 2 Dual Mode Settings Select Single Mode or Dual Mode In Single Mode it allows cellular networks and Packet Data for signaling Packet Data and or Wi Fi this depends on the device i e if you want to have SIP signaling over Wi Fi but call setup signaling and media over the cellular network you need to select the Single Mode setting The setting Dual Mode allows Voice over Wi Fi but it requires that the OS device sup ports Wi Fi and that the required settings in the native OS are made O Consumption of Packet Data The Packet Data setting lets you specify when packet data for example Packet Data should be used refer to 12 3 1 O Native Dialer Dependent Whether a data channel is established via Wi Fi or via Packet Data depends on the Network Preferences you have chosen in the native OS application If a preferred Wi Fi network is available this network will be used for the data channel a Dual Mode SINGLE_MODE DUAL_MODE 11 3 3 Anonymous Call Prefix If your PBX supports outbound anonymous calls no caller ID shown enter t
50. s If a data channel Wi Fi or Packet Data is available during a call your AMC will enable the in call features of your PBX For example The in call menu will not be available during a 2G call as no data access is possible during call if no Wi Fi is available for signaling e Netz F Registered Network quality Emma Jones 548433355 Call via Wi Fi VoIP Touch tone Hold call Enquiry Io Fast Transfer forward e e End call 8 5 4 Blind Transfer 8 5 1 Touch Tone A click on this option opens a screen to send DTMF Dual Tone Multi Frequency This can be used to enter a conference room where a pass word in the form of tone signals has to be used 8 5 2 Hold call A party can be put on hold by clicking the Hold option on the screen You can resume the call at any time 8 5 3 Enquiry Consultation Clicking on this option in the in call features screen puts the currently active call on hold and opens the call screen where you can call a sec ond party A reconnect tone will be played back if the Enquiry fails called party unavailable 4The name of this feature differs depending on the used Aastra Enterprise Communications PBX It is either Enquiry or Consultation Transfer a call to a second party Select this feature and choose a contact or select a number Your call will be terminated and disappear from the home screen as soon as the other party has picked up 8 5 5 Tog
51. s to VoIP from version 1 3 on This however can only be done by manually bringing the AMC to the front during an ongoing cellular call because the AMC is pushed to the background whenever a cellular call comes in If there is a VoIP access point available at that time the AMC will automatically hand over this call If the access point provides a VoIP over 3G Packet Data set to Full Dynamic it will not be possible to get back to a Wi Fi access point during the call This depends on that the phone can only have one single IP address At the availability of a network with sufficient quality the AMC will take some time to assure it is a stable connection before a handover is performed 1 Due to platform properties this feature will force the AMC to close However you will receive an incoming call which will reconnect you to the second party 2This is also due to platform properties The iPhone operating system grants priority to incoming cellular calls over any third party application amc 4_iPhone_ug_en_2014 04 28 8 Features of the AMC 8 6 Out Of Call Features Out of call features give you the possibility to use your smartphone as a full fledged equivalent of a desk phone 8 6 1 Call Forwarding You have the option to configure rules about when and to which destination Call For warding is to be done There are three different rules Always On no Reply and on Busy A different number may be configured for each of them Ru
52. tings The AMC will offer the option Fast Forwarding in the in call features menu This option can be used to transfer an active call instantly to the pre configured number fa amp Fast Forward Number digits amc 4_iPhone_ug_en_2014 04 45 12 Administrator Settings 12 Administrator Settings Tap the title bar Settings three times to open a prompt to enter the passphrase for access to the administrator settings Passphrases change over time every day 24h and can be retrieved from our support team These settings are blocked from user modification to ensure aptness of settings Q Administrators Use the AMCC to configure settings remotely 12 1 About This Settings item displays version information about your AMC and your SIP User Name 12 2 Roaming Currently the Roaming status has to be set manually because this information cannot be retrieved on OS If a user is abroad or making calls from any other than his home cellular network this status should be adjusted This ensures that call routing is done as desired i e as it is configured in the LCR Settings Note This might change with later releases of OS ork N 12 3 1 Packet Data Unlike Wi Fi connections cellular connections cannot carry data Availability of data channels depends on your provider and on your contract Many contracts come with a certain amount of data traffic included Packet Data The Packet Data settings described here allo
53. together with your mobile operator s service num bers will result in pure cellular calls Direct calls where the AMC should be inactive Please make sure these are not part of your number plan NDS For phone calls in a single tasking scenario this means that if a call is received in a cellular network non WLAN the AMC is closed automatically and the native phone application is in the foreground This gives fundamental differences in what is required by an external application implementation and is the reason why the AMC only supports the multitasking version of the OS The AMC is able to use the multitasking capability on OS devices 3GS or later with OS6 and later This means that the AMC keeps running in the background even if you leave the AMC application You can quit the AMC like any other application running on OS with multitasking support Please refer to the device documentation to learn how this is done If Dual mode usage is part of the solution you must make sure the WLAN network is Voice ready amc 4_iPhone_ug en_2014 04 9 4 Restrictions Sounds and the Ringer and Alerts for VolP Calls The native iPhone setting Ringer and Alerts Settings Sounds applies indirectly to the AMC If Ringer and Alerts is on in call volume ringer volume and touch tone volume can be modified with the volume keys whether the AMC is in the fore or back ground Notifications Local Push The AMC will not be a
54. vice as described in section 6 will be attempted Enter your AMC User Account Key and mo bile phone number in international format to attempt a download A data connection is mandatory If the administrator has created the AMC license it will be included in the configu ration download If added to the configuration the LCR file will also be downloaded and then the feature file Please don t close AMC before the download is complete O Redirect Download Attempts Until the settings Registrar Username and Password have been set in the AMC there will be a pop up window every time AMC is started e g on the first start of the AMC and after a factory reset refer to chapter 12 11 amc 4_iPhone_ug_en_2014 04 16 7 General Operation of the AMC 7 3 Home Screen Navigation Status Bar contains registration status and icons for missed voice messages active call forwarding rules and your presence status Application Bar contains the chat icon if this feature is in use and configured A small red and white circle indicates missed chat messages Change network options Tap these arrows to open options for quickly enabling and disabling VoIP VoIP over 3G only appears if configured Dial Field start dialing in this part of the touch screen to make calls You do not have the possibility to add contacts in this screen Figure 4 Explanation of the AMC home screen on iOS 7 4 Registration Status The Status B
55. w you to determine if and how the AMC is allowed to use cellular Packet Data You can choose to generally disable it for the AMC Off use it exclusively for HTTP S requests Minimal i e Corporate Contacts access HTTPS Callbacks etc or allow its usage only in your provider s network Local Network To use it whenever needed for a system registration no Voice over 3G set this to GPRS Dynamic amc 4_iPhone_ug_en_2014 04 46 12 Administrator Settings O Local Network Roaming Minimal Please note that while in roaming in other provider networks and while the setting Local Network is active the actual usage of the cellular data channel is done according to the setting Minimal i e registrations are not possible and only HTTP S requests are allowed O Native Settings Dependent Smartphones have preference options to enable or disable the use of packet data If turned off in the native menu any preferences made within the AMC remain without effect O Costs and Battery Life Please note that the usage of data channels may drain the phone s battery If costs run too high a provider might also disconnect the call Section 5 on page 12 contains information about the amount of data consumed by certain features a Dual Mode Network GPRS_OFF GPRS_MINIMAL GPRS_DYNAMIC GPRS_LOCAL_NETWORK default 12 3 2 Dual Mode Settings Select Single Mode or Dual Mode In Single Mode it allows cellular networks and Packet Data fo
56. you to either enter Registrar IP Username and Password manually or to retry the automatic download The AMC will then re try to download the configuration by the chosen method amc 4_iPhone_ug_en_2014 04 13 6 Initial Configuration Download O Troubleshooting Re download Configuration In rare cases the settings data may be corrupted when saved by the AMC Should problems occur immediately after a configuration download please re download the configuration To download the configuration data manually open the Status Page and use the option Update Settings O Forced Configuration Download In certain cases a configuration download can be forced from the AMCC to the AMC If necessary for the application of new settings the AMC will be rebooted automatically amc 4_iPhone_ug_en_2014 04 14 7 General Operation of the AMC 7 General Operation of the AMC The AMC seeks to blend in seamlessly with the usability concepts of the platform it runs on and tries to closely match the functionality of your smartphone s native phone application The following chapter contains all user relevant information for the AMC how to navigate within the AMC and how to use in and out of call features 7 1 Configure Access Points APs An essential service of the AMC is VoIP telephony It is therefore crucial to be connected to an access point in order to use the features of your AMC Please consult the documentation of your iPhone for detai
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