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OpenScape Desktop Client Installation und Administration

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1. Every time the program starts When the OpenScape Desktop Client starts the storage location specified under Folder is checked for an updated OpenScape Desktop Client program version Periodically while program running While the OpenScape Desktop Client operates the storage location specified under Folder is checked in intervals defined under Interval minutes for an updated OpenScape Desktop Client program version When you select Never no check for program updates takes place 4 Inthe Folder field enter the folder in which a check for an updated program version is to take place If a new setup with its associated setup files can be provided in this folder the automatic update is triggered according to the selected settings 5 Click on OK to copy the performed modifications The settings dialog closes NOTE Fora setup being recognized as updated against the current program version a version number more recent than the one in the current program version of the OpenScape Desktop Client must be deposited in the setup ini file of the setup package A31003 G2570 J100 5 7631 09 2012 64 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Automatic Program Update 7 1 2 Activating the Program Update via Configuration File As alternative to setting the required parameters for an automatic update check by configuration dialog you can also directly depos
2. NOTE You need to tick off the Specify DSCP Value check box NOTE Do not perform any settings for the Throttle Rate 8 Click on Next 9 Specify in the Only applications with this executable name field the name of the application this QoS policy is to apply for Siemens OpenScape exe 10 Click on Next 11 Select the following options e Any source IP address e Any destination IP address You have thus defined the IP addresses this QoS policy is to apply for 12 Click on Next 13 Specify the protocol this QoS policy is to apply for UDP 14 Select the From any source port option You have now defined the source port number 15 Define the destination port number a Select the To this destination port number or range option b Enter port number 5060 in the input field 16 Click on Finish The configuration dialog closes The new QoS policy has been created and is listed under Policy based QoS 8 1 1 2 How to create an SIPUDP SRC 5060 Policy The SIPUDP SRC 5060 policy is applied to incoming data packages transmitted via the UDP protocol To create this QoS policy proceed as follows 1 Open the Group Policy Management Console GPMC and switch to the forest and domain where you wish to create the QoS policy 2 Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration
3. eee eee 27 ILLL EXIME 24 6 e baa aa a baw hue E ao a EETA oad o aik aeaa WR ARa Aa aP ee ooh ew eh ae E E E 27 3 2 3 Automatic Installation Transformations anana naaa aaea ea eens 29 3 2 3 1 Creating Transformations nana aaa aaaea 29 4 Uninstalling OpenScape Desktop Client 0 0c es 31 9 FECHnOICdICal CONCEDIS 4 6 ictec ce teint dee rara naa ee Che ein eh ees eee eee 33 5 1 The User and Profile Concept 0 0 0 0 00 cc ee eee ees 33 5 1 1 Standardizing the User Configuration anaana aaaea aaa 34 5 2 The OpenScape Desktop Client Modules nananana naana eee eee 39 5 2 1 Module Management 2 46204csed anaana aaa 38 5 3 The Microsoft Outlook Add In a naana anaana dew Shade bebe bonnes 39 5 4 Normalizing Phone Numbers Phone Number Formats aannaaien 40 6 Configuring OpenScape Desktop Client 0 0 ees 43 6 1 Configuration Files conto ese oe ete 26 sirada kaa yece sees tbe aaa es ee ea ees oe oe eee 44 6 171 he File Siemene OptiClient cont 1G CONLIG oi bad eitera Oh wD ea Hee A a OWE WHER OEM ES 44 6 1 2 Configuration Files for PC User Profile xml 0 0 0 0 ee eee ens 45 6 1 3 Script Files Script userscript OCP OCS s s n55c2 ecebe554den40825 64 dbye ees medwao genau 46 6 1 4 File Extensions e g for Call Lists and Contacts xml xsd 0 0 0 eee 46 Boise Local Piles nao os parce eek hens beeen coed rE See eee he reese es Rees oe pene cease 46 6 2 Modifying
4. Documentatio OpenScape Personal Edition V7 Installation and Administration Installation Guide A31003 G2570 J100 5 7631 Siemens Enterprise Communications SI E M E N S www siemens enterprise com Siemens Enterprise Communications www siemens enterprise com Our Quality and Environmental Management Sys tems are implemented according to the require ments of the IS09001 and ISO14001 standard cer tified by an external certification company Copyright Siemens Enterprise Communications GmbH amp Co KG 09 2012 Hofmannstr 51 80200 Munchen Siemens Enterprise Communications GmbH amp Co KG is a Trademark Licensee of Siemens AG Reference No A31003 G2570 J100 5 7631 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice OpenScape OpenStage and HiPath are registered trademarks of Siemens Enterprise Communications GmbH amp Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders History of Changes History of Changes Date Changes Reason 2012 03 04 A
5. The combo box offers the following options e SIP Service Provider Select this option if your OpenScape Desktop Client is connected to an OpenScape Voice The SIP Service Provider offers SIP softphone functionality and enables video communication with your contacts The audio device sound card headset etc connected to the PC is used for signaling connection requests or conducting calls The integrated and the free phone have a GUI that can be operated like a common telephone device Furthermore you can use all additional functions directories contact list extended call lists e HiPath Provider Select in the Default Provider combo box the HiPath Provider option if the OpenScape Desktop Client is directly connected to a HiPath 4000 or OpenScape Office MX This turns the client into your private HFA softphone which provides the functions of the directories contact list extended call lists directory processing is addition You need an audio device e g sound card headset connected to the PC which must have been configured as audio scheme in the OpenScape Desktop Client This audio device signals connection requests and enables conducting calls The integrated and the free phone of the OpenScape Desktop Client serve as dial aids and have a GUI that can be operated like a common telephone device NOTE Do not check the box next to Use Central Configuration unless told to do so by your system administrator If it is checked you
6. Tools The program is started by executing the PCSettingsTool exe file In the following dialog you can perform system settings that define the delay for opening menus They also define the time after which the OpenScape Desktop Client is to appear in the foreground If the lower parameter is set to zero the OpenScape Desktop Client is always opened in the foreground PC settings Global settings for logged on user Menu show delay 400 Millizeconds Amount of time following user input during which the Eon shetem will not allow applications to force themselves into the foreground Seconds cave Defaults A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 131 Administration Tools PC Settings Tool A31003 G2570 J100 5 7631 09 2012 132 OpenScape Personal Edition V7 Installation and Administration Installation Guide Supported Sound and Video Devices Sound devices 14 Supported Sound and Video Devices 14 1 Sound devices NOTE Always connect your USB camera and your USB headset directly to a USB slot of your PC Using USB hubs or USB extensions to connect a USB camera or a USB headset to the PC can cause performance problems at the PC This can affect the OpenScape Desktop Client for example connection problems or result in PC shutdown Sound devices are required for call signaling voice playback and voice recording and must be configured in audio sch
7. add modules that are not described here considerable problems may occur during the operation of OpenScape Desktop Client Provides the OpenScape Desktop Client screensaver feature Communication Provider The Communication Provider enables operating the SIP Service Provider You must not activate this module in combination with the HiPath Provider module No further settings are required for this module Device State This module is in charge of the telephone and redirection menus in the main bar and ribbon HiPath Provider This module provides the connection to a HiPath 4000 or OpenScape Office MX PBX You must not activate this module in combination with the modules Communication Provider and SIP Service Provider HLM License Provider This module provides the connection to the HiPath license server IPC Manager This module is used for initiating calls from Microsoft Outlook via the OpenScape Desktop Client The IPC Manager does not require any further settings A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 35 Technological Concepts The OpenScape Desktop Client Modules Module Journal Keyboard Manager Contact List LDAP Directories Function The Journal module provides the Journal user interface and does not require any further settings This module provides keyboard support features This module provides a contact list for local use
8. the microphone is always muted You need to manually remove muting via the Windows volume control e Plathosys CT 180 is not supported as of Windows Vista e Plathosys CT 180 headset is not supported as of Windows Vista e The optiPoint Handset Headset is not supported as of Windows Vista e The optiPoint Handset is not supported as of Windows Vista e Under Microsoft Windows Vista and Microsoft Windows 7 you can set the volume only via the Windows volume control e After you have connected specific GN Netcom and Plantronics USB audio devices the microphone is automatically muted You can cancel muting via the Windows volume control NOTE Please note that the settings of the Windows volume control are not stored when you disconnect the USB audio device used When you reconnect the audio device do not forget to cancel the microphone muting via the Windows volume control A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 115 Operational Restrictions Restrictions as of Microsoft Windows Vista A31003 G2570 J100 5 7631 09 2012 116 OpenScape Personal Edition V7 Installation and Administration Installation Guide Parameter Supply via Central Configuration DLS General Information 11 Parameter Supply via Central Configuration DLS In case of a distributed OpenScape Desktop Client setup with available central configuration Deployment Service DLS the settings o
9. 2302 667 1234 49 2302 6671234 00492302 667 1234 02302 6077 1234 667 1234 1234 You can enter a phone number in OpenScape Desktop Client in various formats but the connected PBX will always demand a defined phone number format for example E 164 This is why the provider SIP Service or HiPath Provider you use needs to translate all phone numbers into exactly this format before transferring them to the PBX This process is called phone number normalization Before dialing the configured provider checks and normalizesthe phone number to prepare the connection setup according to the current local settings for network access This ensures processing connections as follows e Connections with the same country code as national calls e Connections with the same area code as local calls e Connections with the same system code within the same PBX as internal Calls NOTE You find the settings required for the SIP service or HiPath Provider network access in the user manual for OpenScape Personal Edition V6 A31003 G2570 J100 5 7631 09 2012 40 OpenScape Personal Edition V7 Installation and Administration Installation Guide Technological Concepts Normalizing Phone Numbers Phone Number Formats The phone number is always examined and if required optimized as follows before dialing 1 The system checks as to whether the phone number is available in canonical format A canonical format is assumed when the phone number begins wi
10. Configuration Folders 0 0 0 0 ee eee eee ees 47 6 2 1 he File Siemens OpenScane exe CONTIG 4 esecdddes eer bbs these dbededviescunedavent 48 6 2 2 Modifying Configuration Folders manually 0 000 cc eee es 48 6 2 2 1 Using System Variables in the defined Settings Folder 0 0 000 cece 49 6 2 3 Common Windows Environment Variables 0 0 0 0 ee eens 49 6 3 Moving Configuration Folders 22244 400500u5 e464 gbaren ent eeeedtedsh goonedeus bose hee es dnedex 51 6 4 Centrally configured Windows PCS 1 0 0 0 cc eee eee teenies 51 oo E E eee re a a a eee e r a a E eeee o 52 6 6 Copying Files automatically at the End of the Setup nnana nannaa aaan eee 53 7 Important Administration Steps 0 0 es 55 A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 5 Contents 7 1 Configuring the HiPath 4000 AMOs 0 0 0 ee eee eee ees 56 7 2 OpenScape Voice Settings for server based Call Forwardings 00000 e eee eee 58 V o Licensing MEM 6 asthe 6 ned aad ooh oh eee de ee Sd oh ek a ee Oe ead oe ae en ee he oS CBee SG 59 TA Adding APVONle cceccetee ee bee eter duce Sone eeee eh ees wees oo eee oe he ee dee eee sees 60 7 5 Configuring the LIN Local Identification Number 0 0 0 eee 60 7 6 Adding OF removing Modules cccttiton det ou teeta dead de beond hess Re eb eee OOo oh 61 7 6 1 Adding Modules so
11. Edition V7 Installation and Administration Installation Guide 139 Index SIPUDP DST 5060 98 SIPUDP SRC 5060 99 R Registry value HFASecurityShow 137 LoadBehavior 137 OptionMenuBasic 135 OptionMenuComplete 135 SupressWN 136 Registry values 135 Roaming profile 51 Root certificates 114 S Script files 46 121 122 ScriptPath 46 51 SDES 70 SDES 32 bit 71 SDES 80 bit 71 Security protocol MIKEY 70 SDES 70 Server based call forwarding OpenScape Voice settings 58 Settings folder with system variables 49 Settings folders tool 45 48 129 Siemens OpenScape exe config 48 Siemens OptiClient config config 44 Signaling encryption 119 Silent setup 27 mandatory parameters 27 optional parameters 27 starting 27 Sound devices 133 Standardizing the user configuration 34 T TAPI 56 Tool settings folders 129 Transformation creating 29 mandatory parameters 27 optional parameters 27 U USB hub 133 V Vanity number 40 Video devices 133 Voice encryption 119 A31003 G2570 J100 5 7631 09 2012 140 OpenScape Personal Edition V7 Installation and Administration Installation Guide
12. INTEGRATIONWC none Installation of an OpenScape Personal Edition DEFAULTPROVIDER HiPath Provider Default provider HiPath Provider SIP Provider Default provider SIP Provider REGISTRYDLS 0 No central configuration DLS is available for the installation 1 A central configuration DLS is available for the installation DLSSERVER lt P address gt With activated central configuration parameter REGISTRYDLS 1 you or define the IP address or the name of the DLS server in this parameter lt server name gt Parameters for controlling the user privilege O default value The configuration dialog for setting the Program start parameters is displayed during operation The configuration dialog for parameter setting for the Program start is not displayed during operation CONF O 0x0 In the login dialog e You cannot access settings Manage Settings e You cannot access the profile management Manage Login Profile 1 0x1 In the login dialog e Access to settings is possible Manage Settings e You cannot access the profile management Manage Login Profile 8 0x8 default value In the login dialog e Access to settings is possible Manage Settings e You can access the profile management Manage Login Profile 65536 0x10000 Same as value 0 additionally in the running program e no settings modifications possible unable to select selection box 65537 0x10001 Same as v
13. Please select a folder in which the full configuration data is to be saved Save configuration data in 3 Inthe target folder a backup folder is created with the name Siemens OpenScape Backup from YYYY MM DD hh mm ss where YYYY MM DD stands for the current backup date and hh mm ss is the current backup time The backup folder contains the XML file Siemens OpenScape exe config as well as the four subfolders Config Data Local and Script that contain the relevant configuration files 7 18 Restoring the Configuration The restoration must be performed on a PC with the same computer name How to restore the full configuration of your OpenScape Desktop Client 1 Click the Manage button in the login mask and select the Restore Configuration option 2 Use the button in the Restore Configuration dialog and select a backup folder for an OpenScape Desktop Client full configuration with the above structure Restore Configuration Please select the desired backup folder from which the full configuration data is to be restored The current configuration will be completely deleted Restore configuration data When installing the selected full configuration the current OpenScape Desktop Client configuration is overridden A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 95 Important Administration Steps Restoring the Configuration 96 3 You mus
14. Select in the Business Group List field the business group the subscriber is configured in A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 71 Important Administration Steps Microsoft Outlook Settings HFA 5 Click on Members gt Subscribers A list of all subscribers configured in the selected business group appears in the work area 6 Select the desired subscriber The dialog with the settings of the relevant subscriber opens 7 Switch to the Security tab 8 Select the SDES option next to Best Effort SRTP support 9 Click on Save Your settings are backed up 7 12 Microsoft Outlook Settings HFA To enable dialing from Microsoft Outlook in case of an HFA connection e g HiPath 4000 appropriate location information must been configured on the user PC under Start gt Control Panel gt Phone and Modem gt Dialing Rules tab You can create a new location entry via the New button Alternatively you can select an available location entry and click on the Edit button NOTE Do not confuse this function with the Microsoft Outlook integration feature Dial button in the toolbar of the Microsoft Outlook client The following figure shows an example of the configuration of the required settings A31003 G2570 J100 5 7631 09 2012 72 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps
15. The Wise Installation Wizard will install the files for Siemens OpenScape Desktop Client in the following folder To install into a different folder click the Browse button and select another folder You can choose not to install Siemens OpenScape Desktop Client by clicking Cancel to exit the Wise Installation Wizard Destination Folder C Program Files 86 5iemens O pens cape Desktop Client Use the defaulted target folder or select one via the Browse button 7 Click on Next The following dialog opens A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 21 Installing OpenScape Desktop Client Installation JH Siemens OpenScape Desktop Client Setup o a meal Select Default Provider and Central Configuration 3 Select the Default Provider for the Siemens OpenScape SIEMENS Desktop Client and the Central Configuration Server OpenScape Desktop Client Information Siemens OpenSicape Desktop Client will be installed with different Provider modules Please select your Default Provider according to the license Default Provider oe If the Deployment Service i provided in your company you can select the automatic configuration of Siemens OpenScape Desktop Client C Use Central Configuration IF Your administrator informed you about Server name P address of the Central Configuration Server please insert it here NoDLS Back Mest gt
16. To integrate Lotus Notes mail databases with the Lotus Notes Integration in OpenScape Desktop Client these databases must be configured in the Lotus Notes Provider Lotus Notes mail databases are used by OpenScape Desktop Client for initiating calls from e mails in the Lotus Notes client How to integrate a Lotus Notes mail database 1 10 Click on Manage in the Logon dialog The Settings dialog opens Select on the Advanced tab gt Lotus Notes Provider gt Lotus Notes Databases Click on Add The dialog for configuring a Lotus Notes database opens The general settings are displayed If required enter your Lotus Notes client password in the password query dialog Specify a name in the Configuration name field This name is used for managing the relevant mail database It is independent from the database name under Lotus Notes Select the Use server database option Select from the Server name field the name of the Lotus Domino server the desired mail database is stored on If the required server is not available for selection enter the name in the field directly Enter the Lotus Notes name of the mail database you wish to integrate in the Database name field You can use the Browse button to find databases that are available on the specified server Switch to the Mapping tab Perform the following modifications to the default assignment Click in the relevant attribute field and change the entry e Criterion Fu
17. and does not require any further settings Provides the connection to LDAP directories Local Journal Provider Stores connection data for the journal in the local database These data records are automatically deleted after a specific period or when a certain maximum number of data records has been reached Microsoft Outlook Provider This module is for searching the Microsoft Outlook contacts list No further settings are required Notifier Toast Desktop Alerts This module is responsible for the display of status or connection changes in the form of desktop alerts No further settings are required Ribbon This module is in charge of representing the ribbon in the main window Pearl Main Window This module is in charge of the individual window view and does not require any further settings Sendmail Provider This module enables sending e mails to a contact directly from one of the directories or from the contact list SIP Service Provider Softphone Provides the connection to an OpenScape Voice and enables using the OpenScape Desktop Client as SIP softphone This module must always be set up in combination with the Communication Provider module You must not use the HiPath Provider module simultaneously This module provides user interface of a telephone No further settings are required Sound Control This module is in charge of the audio control audio icons Volume menu volume con
18. button in the login dialog and select the Export Configuration menu option The Export Configuration dialog opens 3 Click on Extended The extended representation of the Export Configuration dialog appears in which you can select the single configuration elements for the export 4 Select the checkboxes of the following elements e lt managers gt e lt controls gt e lt providers gt The subelements are selected automatically 5 Select one of the following Storage options e Save as script file ocs e Save as permanent script file ocp 6 Click on Save to enter the data required for storing the configuration file 7 Select the following options to create the configuration file in a way that it is always processed thus independent from user computer and profile e Any Machine Computer e Any User A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 123 Parameter Supply via Script Files Creating Script Files for the Central Configuration exemplarily e Any Profile 8 Select the target folder for storing the script file and confirm you entries with OK The file _ _ _ ocpor_ _ _ ocs has been exported to the target folder 9 Copy the exported script file to the program directory in which the OpenScape Desktop Client stores the configuration data Microsoft Windows XP C Documents and Settings All Users Application Data Siemens OpenScape Mi
19. computer If one of them is installed invoke start gt Control Panel gt Add or Remove Programs in the Windows menu and remove optiClient 130 manually e Microsoft NET Framework 3 5 SP1 is installed on the system NOTE Use the web site of the Microsoft Download Center http www microsoft com downloads en default aspx for downloading Microsoft NET Framework 3 5 SP1 e Shut down all programs especially Microsoft Outlook and IBM Lotus Notes e You must have administrator rights before you begin installation A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Installing OpenScape Desktop Client Installation 3 2 Installation There are the following OpenScape Desktop Client setup options e Manual installation by entering parameters via GUI Please obtain the step by step setup guide from Section 3 2 1 Installation via GUI on page 20 e Installation by entering parameters via command lines You find a detailed description of the process and possible parameter values in Section 3 2 2 Installation and Installation Control via Command Lines on page 25 e Automatic installation by entering parameters in transformations This procedure is described in Section 3 2 3 Automatic Installation Transformations on page 29 You can control an OpenScape Desktop Client setup only via console by entering various switches listed in Table 1 on page 25
20. current setup requirements from the OpenScapeClient_Release_Notes doc file contained in the setup package NOTE Use the website of the Microsoft Download Center hitp www microsoft com downloads en default aspx for downloading the current Microsoft NET Framework 3 5 SP1 version Installation start with default settings msiexec i lt MSI folder gt OpenScapeClient msi The setup starts in English language by default Switch overview NOTE Microsoft provides a complete online description of all options or param eters Switch Meaning Installation and configuration Uninstallation No GUI starts a silent installation Installation with progress indication 1 v lt name gt Installation uninstallation with log file text file enter folder file name of the desired log file as lt name gt Table 1 Command Line Switches for controlling the Installation A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 25 Installing OpenScape Desktop Client Installation General parameter survey Parameter Value Meaning Parameter for specifying the transformations mst to be used with e g enclosed language adjustments TRANSFORMS german mst Installation or uninstallation with German GUI chinese mst Installation or uninstallation with Chinese GUI french mst Installation or uninstallation with French GUI Mandatory Parameters
21. defined the destination port number Click on Finish The configuration dialog closes The new QoS policy has been created and is listed under Policy based QoS A31003 G2570 J100 5 7631 09 2012 108 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring the QoS Policies How to configure QoS Policies 8 1 3 How to configure the advanced Settings of the QoS Policies In the following we describe how you can configure the advanced settings of already created QoS policies Proceed as follows 1 Open the Group Policy Management Console GPMC and switch to the forest and domain where you wish to create the QoS policy Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button Select Edit The Group Policy Management Editor opens Click under Computer Configuration gt Policies gt Windows Settings on Policy based QoS with the right mouse button select the Advanced QoS settings The configuration dialog Advanced QoS settings opens Switch to the DSCP Marking Override tab Activate the Control DSCP marking requests from applications and services check box Select Ignored This determines that the DSCP values to be used can only be specified via QoS policies The DSCP marking requirements of applications and services are ignored Click on OK The Advanced QoS settings dialog closes Configuring the QoS policies for optimal use of
22. gt 2 lt channels gt lt driverversion gt 1290 lt driverversion gt lt voicesoundcard gt lt ringersoundcard gt lt name gt SoundMAX Digital Audio lt name gt lt channels gt 2 lt channels gt lt driverversion gt 1290 lt driverversion gt lt ringersoundcard gt lt controller gt lt name gt Soundcard lt name gt lt controller gt lt item2 gt lt schemas gt lt siemens opticlient audio audiomanager gt a lt Configuration gt A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Exporting the Configuration 7 15 4 Detailed Parameter Information If you need more information on a particular parameter open the context menu with a right click and select Properties A dialog box appears that provides information on the position of the parameter in the structure under Parameter description Value shows the current parameter content and Origin shows the configuration file to which this parameter belongs Properties Configuration parameters Parameter description configuration gt lt siemens opticlent gt lt statup gt lt lastuse Profile _ _ corresponds to the configuration file for the special profile for all PCs machine and all users user 7 15 4 1 Editing Parameter Contents before Exporting Before you save any files you can modify the contents of individual parameters Depending on the parameter
23. is stored SHOMEDRIVE S Documents and Settings lt user name gt WINDIR Windows folder Example The following file extract shows possible settings using the environment variable USERPROFILE for the configuration folders ConfigPath DataPath and ScriptPath The default folder applies for the Local Path unchanged Consequently the corresponding entry is still commented out A31003 G2570 J100 5 7631 09 2012 50 OpenScape Personal Edition V7 Installation and Administration Installation Guide lt configuration gt lt appSettings gt Configuring OpenScape Desktop Client Moving Configuration Folders lt add key ConfigPath value USERPROFILE Application Data Siemens OpenScape gt lt add key DataPath value USERPROFILE Application Data Siemens OpenScape gt lt add key ScriptPath value USERPROFILE Application Data Siemens OpenScape gt lt add key LocalPath value ALLUSERSPROFILE Application Data Siemens OpenScape gt lt appSettings gt lt configuration gt 6 3 Moving Configuration Folders If the configuration folder is modified for the configuration files of an already configured OpenScape Desktop Client the following files must be moved from the old to the new configuration folder For the ConfigPath All folders _ the name of which begins with an underscore Allfiles with the pattern xml All further folders remain in the same place and must not be removed
24. on page 26 Dialog free setup silent installation You can start a silent installation via command line as follows e setup exe qn The installation is performed without any dialogs Display dialogs of the mandatory components e g C 2005 Redistributable if these have not been installed These do not need any user interference e setup exe qb With this dialogs are displayed that indicate the setup progress User interference is not mandatory However it is possible to cancel the installation NOTE When starting the setup via console parameters like DEFAULTPRO VIDER or CHANGEINSTALLDIR can be transferred 3 2 2 2 Examples Enter switches or parameters in the input line separated from each other by a blank Individual specifications such as IP addresses or folders are set here as examples respectively in pointed brackets lt gt A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 27 Installing OpenScape Desktop Client Installation Installation with log file msiexec i lt MSI folder gt OpenScapeClient msi l v C test log qn Uninstallation with log file msiexec x lt MSI folder gt OpenScapeClient msi l v C test log qn Installation with default provider HiPath Provider e with central configuration DLS msiexec i lt MSI folder gt OpenScapeClient msi DEFAULTPROVIDER HiPath Provider REGISTRYDLS 1 DLSSERVER lt IP address gt INTEGRATIONWC none
25. program start e Folder ScriptPath Depending on the operating system these files are stored in the following folder by default and remain after the uninstallation of OpenScape Desktop Client on the computer for the currently used Windows user account Microsoft Windows XP C Documents and Settings All Users Application Data Siemens OpenScape Microsoft Windows Vista 7 C Users lt user account gt Application Data Roaming Siemens OpenScape You can modify the Script Path using the Settings Folders Tool or manually 6 1 4 File Extensions e g for Call Lists and Contacts xml xsd e Content User specific information about relational data such as call lists and contacts e Folder DataPath By default under Microsoft Windows XP C Documents and Settings All Users Application Data Siemens OpenScape Microsoft Windows Vista 7 C Users lt user account gt Application Data Roaming Siemens OpenScape You can modify the DataPath using the Settings Folders Tool or manually 6 1 5 Local Files xml e Content Buffer for storing local or temporary configuration parameters e g DLS parameters e Folder LocalPath By default under A31003 G2570 J100 5 7631 09 2012 46 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring OpenScape Desktop Client Modifying Configuration Folders Microsoft Windows XP C Documents and Settings All Users Application Data Siemens OpenScape Microso
26. qn e without central configuration DLS msiexec i lt MSI folder gt OpenScapeClient msi DEFAULTPROVIDER HiPath Provider REGISTRYDLS 0 qn Installation with default provider SIP Provider e with central configuration DLS msiexec i lt MSI folder gt OpenScapeClient msi DEFAULTPROVIDER SIP Provider REGISTRYDLS 1 DLSSERVER lt IP address gt INTEGRATIONWC none qn e without central configuration DLS msiexec i lt MSI folder gt OpenScapeClient msi DEFAULTPROVIDER SIP Provider REGISTRYDLS 0 qn Installation with HiPath Provider without central configuration with modification of the default installation folder msiexec i lt MSI folder gt OpenScapeClient msi DEFAULTPROVIDER HiPath Provider REGISTRYDLS 0 CHANGEINSTALLDIR 1 INSTALLDIR lt installation folder gt qn Installation with SIP Provider without central configuration with modification of the default installation folder msiexec i lt MSI folder gt OpenScapeClient msi DEFAULTPROVIDER SIP Provider REGISTRYDLS 0 CHANGEINSTALLDIR 1 INSTALLDIR lt installation folder gt qn A31003 G2570 J100 5 7631 09 2012 28 OpenScape Personal Edition V7 Installation and Administration Installation Guide Installing OpenScape Desktop Client Installation 3 2 3 Automatic Installation Transformations Transformations are used with an automatic setup A transformation is a defined adjustment of the installation package that affects the installation process and adds specifi
27. receive further information on this in Section 15 3 HFASecurityShow REG DWORD on page 137 These settings are centrally configured and cannot be modified in the OpenScape Desktop Client lf you operate the OpenScape Desktop Client without central configuration signaling and voice data is usually unencrypted e The settings Current time UTC and Current time local correspond to the current system time of the OpenScape Desktop Client PCs in UTC GMT or local time A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 111 Security Settings e The entry inthe Current mode field specifies whether the encryption is active Encryption ON or inactive Encryption OFF The time of this mode s activation is indicated in the Current activation fields e The next applicable encryption mode in displayed in the Next mode field The entries in the Next activation fields state the time when this mode is started A31003 G2570 J100 5 7631 09 2012 112 OpenScape Personal Edition V7 Installation and Administration Installation Guide Operational Restrictions General Restrictions 10 Operational Restrictions This section contains information about operational restrictions on OpenScape Desktop Client 10 1 General Restrictions e The program starts delayed on a workstation without internet access and under all approved operating systems The reason for this is that the p
28. the SRTP protocol for safe payload transmission How to activate the data encryption 1 Start the OpenScape Desktop Client 2 Open the settings dialog via the Manage gt Settings button in the login dialog 3 Switch to the Advanced tab and select SIP Service Provider gt Connection 4 Select the TLS option in the Protocol combo box NOTE The SRIP encryption is activated parallel to the TLS encryption 5 Select the SIP Service Provider gt Port restrictions 6 Enter 5061 in the Port field for the SIP Signaling 7 Confirm your entries with OK The settings dialog closes 7 11 Configuring SDES as Security Protocol If you use OpenScape Desktop Client at an OpenScape Voice with integrated OpenScape Media Server it supports SRTP with MIKEY or SDES 32 and 80 bit for transmitting data securely Which of the two protocols OpenScape Desktop Client uses for negotiating the keys is determined by the security settings of the OpenScape Voice and the Streaming IVR provider of OpenScape Media Server 7 11 1 How to configure the Security Settings of the Streaming IVR Provider for supporting SDES Execute the following steps to configure the Streaming IVR Provider for supporting SDES A31003 G2570 J100 5 7631 09 2012 70 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Configuring SDES as Security Protocol 1 Switch in the Streaming IVR provider configuration dialo
29. the opened menu 6 Enterthe name RTP Audio Media under Policy name 7 Enter the DSCP value 46 NOTE You need to tick off the Specify DSCP Value check box NOTE Do not perform any settings for the Throttle Rate 8 Click on Next 9 Specify in the Only applications with this executable name field the name of the application this QoS policy is to apply for Siemens OpenScape exe 10 Click on Next 11 Select the following options A31003 G2570 J100 5 7631 09 2012 106 OpenScape Personal Edition V7 Installation and Administration Installation Guide 12 13 14 15 16 17 Configuring the QoS Policies How to configure QoS Policies e Any source IP address e Any destination IP address You have thus defined the IP addresses this QoS policy is to apply for Click on Next Specify the protocol this QoS policy is to apply for UDP Define the source port number a Select the From this source port number or range option a Enter the port number range 29100 29119 in the input field Select the To any destination port option You have now defined the destination port number Click on Finish The configuration dialog closes The new QoS policy has been created and is listed under Policy based QoS 8 1 2 2 How to create a QoS Policy for the Video RTP Media Packages To create the QoS policy for the video RTP packages proceed as follows 1 Open the Group Policy Management Console GPMC and s
30. the path start gt Control Panel gt Network Connections gt Local Area Connection gt and click on the Properties button in the open dialog The following dialog exemplifies a configuration of the required LAN properties The above QoS settings are usually preset to the required values i Local Area Connection Properties Networking Connect using EF Broadcom Net treme Gigabit Ethemet This connection uses the following items dB QoS Packet Scheduler ZI File and Printer Sharing for Microsoft Networks i Intemet Protocol Version 6 TCP IP v6 wi Intemet Protocol Version 4 TCP IP v4 i Link Layer Topology Discovery Mapper 1 0 Driver wi Link Layer Topology Discovery Responder Install Uninstall Properties Description Allows your computer to access resources on a Microsoft network 10 2 Restrictions as of Microsoft Windows Vista 114 The latest driver and firmware updates for Microsoft Windows Vista and Microsoft Windows 7 must have been installed A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Operational Restrictions Restrictions as of Microsoft Windows Vista 10 2 1 Restrictions on Audio Devices Headsets Use e A firmware update is mandatory for using older versions of the GN Netcom 8120 USB adapter with connected GN Netcom headset as of Microsoft Windows Vista e When accepting a connection request with GN Netcom 8120 USB
31. the software solution OpenScape Personal Edition as well as general notes for using the manual Chapter 2 Supported Communications Systems This chapter provides an overview of the communications systems that may be connected to the OpenScape Personal Edition Chapter 3 Installing OpenScape Desktop Client This chapter contains information about the setup of the program Furthermore is includes a brief description of the basic options made available to system administrators by a transformation Additionally this chapter delivers information about command line parameters for setting up this software solution Chapter 4 Uninstalling OpenScape Desktop Client This chapter contains information about the uninstallation of the program Chapter 5 Technological Concepts This chapter describes the technological concepts used by the OpenScape Desktop Client Comprehension of this chapter adds to the program s optimum use Chapter 6 Configuring OpenScape Desktop Client Chapter 4 provides an overview of the different OpenScape Desktop Client configuration files and of the options to realize a central control by individually modifying the storage locations Various application examples are given in addition A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Introduction General Notes for this Manual Chapter 7 Important Administration St
32. the user login Click on Manage gt Settings in the login dialog NOTE Removing a module from the configuration merely prevents users from accessing the features of the relevant module The module itself remains in the OpenScape Desktop Client installation If required it may later simply be added again see Section 7 6 1 Adding Modules on page 61 1 Open the settings dialog via the Manage gt Settings button in the login dialog 2 Switch to the Modules tab The list displays the already active modules only 3 Untick the checkbox of the module that you want to remove from the configuration 4 Click on OK The settings are saved and the settings dialog closes A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Automatic Program Update 7 f Automatic Program Update IMPORTANT During the OpenScape Desktop Client setup different registry values are automatically created and allocated with default entries When updating the program the entries of such registry values are reset to their default values That means that individual modifications to these registry values are lost after a program update The OpenScape Desktop Client has an update function that allows checking on available updated program versions automatically Furthermore the setup of an updated application version can be started and it is for the user to decid
33. the user manual for OpenScape Personal Edition V7 Ifthe DSL address IP address with associated port is not stored in the DHCP server or DNS in the current IT environment the current DLS address must be specified in the Central Configuration dialog of the OpensScape Desktop Client If a Workpoint Scan with DLS address distribution at the DLS is planned you can skip this configuration in the OpenScape Desktop Client e Audio scheme You must configure an audio scheme in the OpenScape Desktop Client You find instructions for configuring audio schemes in Section 7 8 1 Adding an Audio Scheme on page 66 e Security Settings The settings for signalling and voice encryption are determined by the central configuration and cannot be modified in the OpenScape Desktop Client If the OpenScape Desktop Client is operated without central configuration signaling and voice data is never encrypted 11 3 Dialup Site Concept The device data workpoints is managed via Windows user ID gt lt PC name gt This enables operating the same workpoint via different network accesses The user profile data is partly managed via the so called Dialup Site concept This concept ensures that network relevant parameters can be differently set depending on the OpenScape Desktop Client profile e g different QoS settings depending on the network access VPN or LAN A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installati
34. update immediately omit installing the update but have the program searched for an updated version at the next user login omit installing the update and deactivate the automatic check 7 8 Defining Audio Schemes If OpenScape Desktop Client is used as softphone audio hardware must be available on the user PC for example a PC speaker or a headset For individual use of such audio hardware you can perform basic audio settings in OpenScape Desktop Client the so called audio schemes 7 8 1 Adding an Audio Scheme How to add a new audio scheme to the OpenScape Desktop Client configuration 1 2 Open the settings dialog via the Manage gt Settings button in the login dialog Click on Add on the Audio Schemes tab In the open Add Scheme dialog enter a name for the new audio scheme in the Description field In the Voice recording combo box select the audio hardware of the user computer to be used by OpenScape Desktop Client for voice recording In the Audio Response combo box select the audio hardware of the user computer to be used by OpenScape Desktop Client for voice playback In the Additional speaker combo box select an additional speaker for voice output if required NOTE The hardware for the additional speaker must be different from the audio response hardware In the Signal response combo box select the audio hardware of the user computer to be used by OpenScape Desktop Client for ringtone output A3100
35. with your already configured profiles or create a new profile via the logon dialog All files in the following folder are deleted during the uninstallation Microsoft Windows XP A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 31 Uninstalling OpenScape Desktop Client Documents and Settings All Users Application Data Siemens OpenScape Microsoft Windows Vista 7 Users All Users Application Data Siemens OpenScape 32 A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Technological Concepts The User and Profile Concept 5 Technological Concepts This chapter describes the following technological concepts used by the OpenScape Desktop Client e The User and Profile Concept e The OpenScape Desktop Client Modules e The Microsoft Outlook Add In e Normalizing Phone Numbers Phone Number Formats This information adds to the optimum use of the program 5 1 The User and Profile Concept The user and profile concept of the OpenScape Desktop Client means that every Windows user working with different profiles or on different PCs can access the personal settings of his her usual OpenScape Desktop Client environment For example you can access your private contact list your private extended keypad layout your private display options etc The OpenScape Desktop Client uses the user ID of the re
36. write read privileges for the user account not for the main user or local administrator In addition the LocalPath must always be a local folder A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring OpenScape Desktop Client Copying Files automatically at the End of the Setup 6 6 Copying Files automatically at the End of the Setup The setup provides a copy function for automatically installing customer specific modifications script files or hotfixes during an installation whithout having to change the setup process The setup package provides the following folders for this purpose by default e Copy2Client copies files to ProgramFiles Siemens OpenScape Client In this directory you find exe config bitmaps voice files DLLs and components e Copy2System copies files to ProgramFiles Siemens OpenScape System In this directory you find DLLs and components e Copy2Data copies files to 3ALLUSERSPROFILE Siemens OpenScape In this directory you find script userscript ocs and ocp files Possibly available subfolders are copied as well NOTE The Copy2Data folder contains the creating a customer specific _ from this _ place s The Copy2Client function enables copying a modified file Siemens OptiClient exe config to the client folder of the software package during the setup The folders modified in this file are not considered by the Copy2D
37. wsprot xxx APIMAX xxx AMO ZAND must be configured Display with AB ZAND TYP CIT A31003 G2570 J100 5 7631 09 2012 56 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Configuring the HiPath 4000 AMOs Change with AE ZAND TYP CIT APIMAX xxx xxx stands for the same number as WSPROT WSPROT xxx AMO DIMSU must be configured as follows Display with AB DIMSU TYP ALL PARAM WSPROT Change with EITINR DIMSU TYP APPLIKAT WSPROT xxx xxx Stands for the number of OpenScape Desktop Client subscribers subscribers with Callbridge at another optiPoint400 500 600 Configuration for usage of the headset at the USB handset To use the headset at the USB handset the following parameter must be set for each phone number within the HiPath 4000 KOPFSG MITIND sbcsu A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 57 Important Administration Steps OpenScape Voice Settings for server based Call Forwardings 7 2 OpenScape Voice Settings for server based Call Forwardings For all subscribers who are to use the server based call forwarding feature at an OpenScape Voice the following settings must be performed in the OpenScape Voice assistant A 2 10 Log on to the CMP On the Configuration navigation tab click on the OpenScape Voice navigation option Click on Business
38. 0 Central configuration 117 Central program update 55 Communications systems 15 ConfigPath 45 51 Configuration file notes ini 77 Configuration files 44 83 files in XML format 126 information about call lists contacts 126 Configuration folder 43 47 moving 51 CSTA over SIP 59 D DataPath 46 51 disabling the update of root certificates 114 Distributed installation 34 DLS 118 Domino server configuring access 23 Editing parameter contents 93 Encryption DLS 119 Environment variables 48 49 129 Exporting the configuration 84 85 F File extensions 46 Functional restrictions 113 H HiPath 4000 AMOs 56 HLM 59 Installation A31003 G2570 J100 5 7631 09 2012 Index decentral 34 requirements 17 via command lines 25 via transformations 29 via user interface 20 Integrating an LDAP directory 81 L License management OpenScape Personal Edition 59 LIN 60 Local files 46 LocalPath 47 51 Lotus Notes integration 23 74 M Mandatory parameters 26 MIKEY 70 Module adding 61 managing 38 removing 62 O Outlook connection setup 39 P Parameter information 93 PBXs 15 Phone number assignment for dialing 40 Placeholder 94 Profile concept 33 Program installing 19 uninstalling 31 Program update settings 65 Q QoS policy 97 advanced settings 109 configuring 97 RTP audio media 106 RTP video media 107 SIP DST 5060 101 SIP SRC 5060 102 SIPTLS DST 5061 103 SIPTLS SRC 5061 104 OpenScape Personal
39. 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 81 Important Administration Steps Integrating an LDAP Directory 12 In the tab s text field enter the LDAP attribute OpenScape Desktop Client is to search for the phone number to be resolved NOTE So that phone number resolution via an LDAP directory works correctly phone numbers must be entered in the defined attribute in normalized format e g 490241901010 13 Click on OK Your settings have become valid and the new LDAP directory appears in the list of LDAP directories The dialog for configuring an LDAP directory closes 14 Click on OK The settings have become valid for the directory The Settings dialog closes If you configure several directories you can prioritize the respective search results in the Directory Manager A31003 G2570 J100 5 7631 09 2012 82 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Exporting the Configuration 7 15 Exporting the Configuration By exporting configuration information the administrator can export all current settings for the login user on the login PC and with the login profile to the configuration files Alternatively the administrator can export all or selected settings for the login user login PC or login profile as a script file or configuration files even for other users PCs profiles and then proceed to distribute these fi
40. 100015557894 6512 A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring OpenScape Desktop Client 6 Configuring OpenScape Desktop Client NOTE You find comprehensive information about all settings of the OpenScape Desktop Client in the user manual for OpenScape Personal Edition V6 or in the program s online help You need to perform various individual profile settings for the OpenScape Desktop Client to run smoothly Type and scope or these settings depend among other things from the added modules and from basic network parameters You need to perform various settings before the initial login of each user because OpenScape Desktop Client can otherwise not operate duly Among these settings you find e g the Standard Provider settings Therefore switch immediately to the dialog for editing the settings when a new profile was created Other settings do not affect the general OpenScape Desktop Client operation such as the program start settings You can therefore edit them after the login also You perform the OpenScape Desktop Client settings in the Settings dialog You reach this dialog as follows e In the login dialog via the Manage button gt Settings e During operation under Pearl menu gt OpenScape Options After having logged in you can set only a very limited number of parameters The section on hand contains the following information e
41. 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Technological Concepts The OpenScape Desktop Client Modules 5 2 The OpenScape Desktop Client Modules The OpenScape Desktop Client of the OpenScape Personal Edition structure consists of different modules Each of these modules provides an individual feature The modular structure of this program enables the user to activate the features he she actually needs thus optimizing the use of system resources and computing power All available modules are installed during the setup However of these modules only those automatically added to the configuration that are required for the selected setup type SIP Provider or HiPath Provider NOTE f you need further modules you need to manually add them to the configuration You do this via the Settings dialog which you reach during the user login via the Manage button gt Settings gt Modules tab See Section 5 2 1 Module Management on page 38 IMPORTANT Changing the type or number of the installed or added modules may restrict or disable the OpenScape Desktop Client function Please obtain detailed information about the necessary settings of the respective modules from the configuration chapter of the user manual for the OpenScape Personal Edition V6 IMPORTANT Modules not contained in the ensuing table do not have any meaning in the OpenScape Personal Edition and must not be activated If you
42. 3 G2570 J100 5 7631 09 2012 66 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Defining Video Schemes 8 Select the audio hardware of the user computer to be used for controlling special hardware in the Controller field 9 Confirm the settings of the new audio scheme with OK The Add Scheme dialog closes The newly defined audio scheme appears as first entry in the list of the configured audio schemes 7 8 2 Changing the Priority of an Audio Scheme You can use the audio scheme sequence to influence the automatic selection of the audio hardware used After the user log in OpenScape Desktop Client checks the audio hardware specified in the audio schemes and processes the audio schemes list from top to bottom If all components set for a scheme are available and ready for operation this scheme is used for operating OpenScape Desktop Client How to change the priority of an audio scheme in the OpenScape Desktop Client configuration 1 Open the settings dialog via the Manage gt Settings button in the login dialog 2 Onthe Audio Schemes tab select the audio scheme the priority you want to change in the list of configured audio schemes 3 Enable one of the following buttons e up to increase the priority of the selected audio scheme e down to decrease the priority of the selected audio scheme 4 Click on OK in the settings dialog to copy the performed modification
43. 31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 101 Configuring the QoS Policies How to configure QoS Policies 15 Define the destination port number 16 a Select the To this destination port number or range option b Enter port number 5060 in the input field Click on Finish The configuration dialog closes The new QoS policy has been created and is listed under Policy based QoS 8 1 1 4 How to create an SIP SRC 5060 Policy The SIP SRC 5060 policy is applied to incoming data packages transmitted via the TCP protocol To create this QoS policy proceed as follows A 10 11 Open the Group Policy Management Console GPMC and switch to the forest and domain where you wish to create the QoS policy Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button Select Edit The Group Policy Management Editor opens Click under Computer Configuration gt Policies gt Windows Settings on Policy based QoS with the right mouse button Select Create new policy in the opened menu Enter the name SITP SRC 5060 under Policy name Enter the DSCP value 26 NOTE You need to tick off the Specify DSCP Value check box NOTE Do not perform any settings for the Throttle Rate Click on Next Specify in the Only applications with this executable name field the name of the application this QoS policy is to apply f
44. 4 uc4 ch do el 4 oe he ee ad eA ew ee ho ee ee he ee Bo 61 10 2 RK m ving Mod l 24 44 26s coche dacen seed atensn meee wae aw debe bee be nee ecg dairesd amp 62 7 f Automatic Program Update 0 ee ete eens 63 7 7 1 Activating the Program Check via Configuration Dialog 0 0 ccs 64 7 1 2 Activating the Program Update via Configuration File 0 0 0 0 0 ccc ee 65 737 0 Updating the Progra 5 41650 entered sos even daks oo hoe det beh oe be ER se ssSeess 66 7 8 Defining Audio Schemes 00 ee eee eee eee eas 66 7 8 1 Adding an Audio Scheme 62k tek debe EOS den SORE ERE Pe aoe eed ee 66 7 8 2 Changing the Priority of an Audio Scheme 2 2 0 cc eee ee 67 7 9 Defining Video Schemes ccdccee tee deeees owes 5665 ed Gene bee betes Rene eeeedateds 67 7 9 1 Adding a Video Scheme 0 cc ee ee eee eee ee eee t eens 69 7 9 2 Changing the Priority of a Video Scheme 2 0 ocscccicdeeaeec diated deatddeGee se bed bd cee ee 69 7 10 Activating Data ENGChypuon lt 2 14 a5 4e2e me ceee deed en dbbee tees da bed odede eed ewe babe deus t 70 7 11 Configuring SDES as Security Protocol cc 0024 dee Gach ew behane deemed tect bd een deeeedeeess 70 7 11 1 How to configure the Security Settings of the Streaming IVR Provider for supporting SDES 70 7 11 2 How to configure the Security Settings of the OpenScape Voice for Supporting SDES 71 7 12 Microsoft Outlook Settings HFA 60 44 056066 eae
45. 48 6 2 1 The File Siemens OpenScape exe config XML file with storage location information The information as to whether default configuration folders are used or modified or which deviating configuration folders apply is found in the file Siemens OpenScape exe config This is an XML file found in folder lt OpenScape Desktop Client program directory gt Client after the setup When using the default configuration folder for the ConfigPath DataPath ScriptPath and LocalPath the respective entries for these configuration folders are not active commented out in the file Configuration folder entries without commenting are active By changing configuration folders using the Settings Folders Tool program or manually the entries for the respective configuration folders are activated modified 6 2 2 Modifying Configuration Folders manually You can edit the Siemens OpenScape exe config manually This however requires knowledge of editing XML files mandatorily As long as the default storage location for the configuration files remains unchanged the relevant entries in the Siemens OpenScape exe config file are inactive indicated as comment This comment indication is only removed through modification by Settings Folders Tool which must also be the result of manual editing NOTE You find a detailed description of the Settings Folders Tool and how to operate it in Section 13 2 Settings Folders Tool on page 129 If yo
46. 70 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 3 History of Changes A31003 G2570 J100 5 7631 09 2012 4 OpenScape Personal Edition V7 Installation and Administration Installation Guide Contents Contents MON OF ONANOCS fobs ced Cee ewe eee ss Ube Chas hate eee ee eee Cae ede eee 3 T SRYOCQUCHON sa icac 05 dase ne ees eee ss Bees eeee ce a eee ee ea heehee ee eww ees 9 1 1 General Considerations 0 0 ee eee eee eee eee 9 1 2 General Notes for this Manual a nananana aaa aaa 10 1 2 1 Target Group of this Manual naana anaana aaa 10 boe OUE 6 og pc ce eee eee eee eee a a Fe a E A a 10 1 2 3 Document Conventions 0 0 0 00 ee eee eee eee eee 12 1 2 4 Reference Manuals 226252566600 nece0b bee Ded oeed HRESANEE OORSe ESSE bs Ges bbkeea ogee cd 13 Ta ACTONI a 2 002 0 2 Ga85 pu ead ee hee eo eee see sae uta eee eee tease amp aeareoee ene ee gee ee 14 2 Supported Communications Systems 0 0 es 15 3 Installing OpenScape Desktop Client 0 0 cc es 17 3 1 Pre Installation Requirements 0 0 0 0 anaana eee ee eee ens 17 AEE E E i E E E E E E oes E ee E E EE E E E E E E E E EEEE E E EEEE E eee 19 3 2 1 Nstalaton va GUI 2224444552 400d ceerseecats boa ge acaeeecadd rari aasia a a 20 3 2 2 Installation and Installation Control via Command Lines 0 0 0 0 ccc ee 25 3 2 2 1 Dialog free Setup Silent Installation n 0 0 0 0
47. A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 19 Installing OpenScape Desktop Client Installation 20 3 2 1 Installation via GUI This section describes how to set up the OpenScape Personal Edition manually Please execute the following setup steps for a correct installation 1 Doubleclick the setup exe file in the corresponding setup directory to start the installation The following welcome dialog opens JH Siemens OpenScape Desktop Client Setup o Sal Welcome to the Siemens OpenScape Desktop Client Installation Wizard Ik ie strongly recommended that you exit all Windows programs before running this setup program Click Cancel to quit the setup program then close any programs you have running Click Next to continue the installation WARNING This program it protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Version YE AO lt Back Cancel 2 Click on Next If programs e g Microsoft Outlook are open the following dialog prompts you to close them ts Siemens OpenScape Desktop Client Setup o oO Files In Use Paley SIEMENS Files that need to be updated are in uze OpenScape Desktop Client Listed below ar
48. Configuration Files Describes the different configuration files their contents and storage locations e Modifying Configuration Folders Describes the options for modifying these storage locations to e g provide uniform configuration files by using central folders Furthermore you receive an overview of common Windows environment variables the deployment of which may be useful e Moving Configuration Folders Contains a list of files that you need to shift into the new directory after you have moved a storage location already used e Centrally configured Windows PCs Here you receive important information to be considered for centrally configured Windows PCs A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 43 Configuring OpenScape Desktop Client Configuration Files e Examples contains examples of modifications to the configuration folders with and without using environment variables that enable setting up OpenScape Desktop Client automatically e Copying Files automatically at the End of the Setup contains information about the copy function of OpenScape Desktop Client and the contents of the single copy folders 6 1 Configuration Files 44 The OpenScape Desktop Client uses and considers the following types of configuration files e The File Siemens OptiClient config config e Configuration Files for PC User Profile xml e Script Files script usersc
49. DDED FRN4403 Easy installation as no manual configuration is required when logging on for the first time See Section Parameter Supply via Central Configuration DLS on page 117 2012 03 08 ADDED New Section Configuring the QoS Policies on page 97 2012 04 16 ADDED FRN5417 New Chapter 2 Supported Communications Systems 2012 04 16 CHANGED CQ00206382 Two different QoS policies can be configured for RTP media packages because OpenScape Desktop Client uses different port ranges for audio or video connections See Section 8 1 2 Creating QoS Policies for RTP Media Packages on page 106 2012 04 26 ADDED CQ00207256 New Section 7 11 Configuring SDES as Security Protocol on page 70 2012 04 26 ADDED CQ00207499 New Section 7 11 Configuring SDES as Security Protocol on page 70 2012 05 18 CHANGED CQ00207869 Typographic quotation marks replaced with simple quotation marks Section Operational Restrictions on page 113 2012 08 20 ADDED Information about necessary Plug amp Play Settings in the DLS added See Section 11 1 General Information on page 117 2012 09 20 ADDED Another setup requirement OpenScape Desktop Client Enterprise Edition must not be installed on the system 2012 09 20 CHANGED Uninstallation is described in a separate section Section Uninstalling OpenScape Desktop Client on page 31 A31003 G25
50. DataPath e The entry for script files can be found under ScriptPath You can use any system variable for the entries ConfigPath DataPath and ScriptPath when specifying the folder Here is an example of a configuration file using the system variable USERPROFILE lt configuration gt lt appSettings gt lt add key ConfigPath value USERPROFILE Anwendungsdaten Siemens OpenScape Desktop Client gt lt add key DataPath value USERPROFILE Anwendungsdaten Siemens OpenScape Desktop Client gt lt add key ScriptPath value USERPROFILE Anwendungsdaten Siemens optiClient gt lt add key LocalPath value USERPROFILE Anwendungsdaten Siemens OpenScape Desktop Client gt lt appSettings gt lt system diagnostics gt lt trace gt lt listeners gt lt add name SendMsgListener type Siemens Diagnostics SendMsgTraceListener Siemens Diagnostics TraceListener gt lt listeners gt lt trace gt lt system diagnostics gt lt configuration gt 6 2 3 Common Windows Environment Variables Environment variables are set as wildcards thus replacing the actual path to a folder or file Independent from the actual folder name on the respective system SYSTEMDRIVE for example always represents the drive letter of the system partition no matter on which partition it is installed A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 49 Con
51. For the ScriptPath The_ _ _ script file The_ _ _ userscript file All files with the pattern _ _ _ ocs All files with the pattern _ _ _ ocp For the DataPath All files with the pattern xm1 All files with the pattern xsd For the LocalPath All files with the pattern xm1 6 4 Centrally configured Windows PCs On centrally configured Windows PC with restricted user privileges or clients that use a so called Roaming Profile the memory of specific folders which can also be defined by an environment variable may be limited Other applications may also use these folders for storing files and information If these folders are also used as configuration folders for OpenScape Desktop Client their capacity must not be exceeded Considerable trouble with Windows or installed applications A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 51 Configuring OpenScape Desktop Client Examples 6 5 Examples would be the consequence Especially configuration files of the OpenScape Desktop Client stored in the DataPath call lists contacts may become very large depending on the user setting and behavior Installation with modified configuration folders without using environment variables You can achieve this modification of the configuration folders for ConfigPath DataPath and ScriptPath using the Settings Folders Tool of by manually
52. Group in the navigation tree Select in the Business Group List field the business group the subscriber is configured in Click on Members gt Subscribers A list of all subscribers configured in the selected business group appears in the work area Select the desired subscriber The dialog with the settings of the relevant subscriber opens Switch to the Features tab The list of configured features is displayed Click on the Call Forwarding Unconditional feature The dialog with the feature s properties opens a Verify that option All is set for Activate via b Verify that option All is set for Specify redirect number via c Click on OK Your settings have become valid The configuration dialog closes Click on the Call Forwarding on Busy feature The dialog with the feature s properties opens a Verify that option All is set for Activate via b Verify that option All is set for Specify redirect number via c Click on OK Your settings have become valid The configuration dialog closes Click on the Call Forwarding No Reply feature The dialog with the feature s properties opens a Verify that option Allis set for Specify redirect number via b Verify that option All is set for Specify redirect number via c Click on OK Your settings have become valid The configuration dialog closes A31003 G2570 J100 5 7631 09 2012 58 OpenScape Personal Edition V7 Installation and Administration Installation Guide
53. Important Administration Steps Licensing HLM 11 Click on the CSTA Access feature The configuration dialog of this feature opens a Select option CSTA Over Sip for CSTA Type b Confirm your selection with OK Your modifications have become valid The configuration dialog closes 12 Click on Save The settings are copied 7 3 Licensing HLM You need to have the appropriate SIP or HFA licenses for using the OpenScape Personal Edition features Such licenses generated by a central license server CLS are administered by a license agent server CLA An up to date version of the CLA software is shipped with the setup CD of the OpenScape Personal Edition It must be installed on the local OpenScape Desktop Client PC or ona central computer in the network NOTE You find detailed information about managing licenses in the License Management V1 0 operating instructions At every program start the OpenScape Desktop Client connects to the CLA server for checking the validity of the license for the application This requires configuring access to the PC on which the CLA server is installed IP address or server name etc in the settings dialog of the OpenScape Desktop Client under Advanced gt HLM License Provider gt Licensing Please obtain further details about this from the operating instructions of the OpenScape Personal Edition V7 A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administratio
54. Installation Guide 99 Configuring the QoS Policies How to configure QoS Policies 10 11 12 13 14 15 16 Select Edit The Group Policy Management Editor opens Click under Computer Configuration gt Policies gt Windows Settings on Policy based QoS with the right mouse button Select Create new policy in the opened menu Enter the name SITPUDP SRC 5060 under Policy name Enter the DSCP value 26 NOTE You need to tick off the Specify DSCP Value check box NOTE Do not perform any settings for the Throttle Rate Click on Next Specify in the Only applications with this executable name field the name of the application this QoS policy is to apply for Siemens OpenScape exe Click on Next Select the following options e Any source IP address e Any destination IP address You have thus defined the IP addresses this QoS policy is to apply for Click on Next Specify the protocol this QoS policy is to apply for UDP Define the source port number a Select the From this source port number or range option b Enter port number 5060 in the input field Select the To any destination port option You have now defined the destination port number Click on Finish The configuration dialog closes The new QoS policy has been created and is listed under Policy based QoS A31003 G2570 J100 5 7631 09 2012 100 OpenScape Personal Edition V7 Installation and Administration Installation Guide Conf
55. J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 133 Supported Sound and Video Devices Video Devices A31003 G2570 J100 5 7631 09 2012 134 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Registry Values OptionMenuBasic OptionMenuComplete REG_DWORD 15 Important Registry Values This chapter contains information about the following important registry values e OptionMenuBasic OptionMenuComplete REG DWORD e SupressWN REG DWORD e HFASecurityShow REG_DWORD e LoadBehavior REG_DWORD IMPORTANT Manual modifications to the Windows registry may lead to the computer system not working properly any more and system data may get lost Therefore only change registry values if this manual explicitly asks you to do so IMPORTANT During the setup different registry values are automatically created and allocated with default entries When updating the program the entries of such registry values are reset to their default values This means that individual modifications to these registry values are lost after a program update 15 1 OptionMenuBasic OptionMenuComplete REG_DWORD After the setup the Settings dialog contains all configuration options expert settings by default You can manually create the two registry values OptionMenuBasic and OptionMenuComplete under the following key for controlling the user access to settings of
56. Microsoft Outlook Settings HFA Specify the location from which you will be dialing Country region Area code 20 Dialing rules When dialing from this location use the following rules To access an outside line for local calls dial To access an outside line for long distance calls dial Use this camer code to make long distance calls Use this camer code to make intemational calls E To disable call waiting dial Dial using Tone A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 73 Important Administration Steps Configuring the Lotus Notes Integration 7 13 Configuring the Lotus Notes Integration NOTE You can edit the Lotus Notes Provider settings only during the program start in the Settings dialog To reach this dialog click on the Manage button in the Logon dialog during the program start NOTE Configuring the Lotus Notes Provider requires a number of Lotus Notes specific details The administrator of your Lotus Notes system will provide such information The Lotus Notes Integration enables integrating the following features of the OpenScape Desktop Client in a Lotus Notes client e Finding contacts in Lotus Notes address books e Initiating calls in the Lotus Notes client e Resolving phone numbers and names on the basis of Lotus Notes address books To configure the Lotus Notes Integration you execute the following steps 1 Activat
57. QoS with the right mouse button Select Create new policy in the opened menu Enter the name SIPTLS DST 5061 under Policy name Enter the DSCP value 26 NOTE You need to tick off the Specify DSCP Value check box NOTE Do not perform any settings for the Throttle Rate A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 103 Configuring the QoS Policies How to configure QoS Policies 10 11 12 13 14 15 16 Click on Next Specify in the Only applications with this executable name field the name of the application this QoS policy is to apply for Siemens OpenScape exe Click on Next Select the following options e Any source IP address e Any destination IP address You have thus defined the IP addresses this QoS policy is to apply for Click on Next Specify the protocol this QoS policy is to apply for TCP Select the From any source port option You have now defined the source port number Define the destination port number a Select the To this destination port number or range option b Enter port number 5061 in the input field Click on Finish The configuration dialog closes The new QoS policy has been created and is listed under Policy based QoS 8 1 1 6 How to create an SIPTLS SRC 5061 Policy The SIPTLS SRC 5061 policy is applied to incoming data packages transmitted via the TLS protocol To create this QoS policy proc
58. The OpenScape Desktop Client Modules Indicators This module serves as indicator plugin and enables displaying various events and statuses in the main bar e g secure or insecure connection No further settings are required A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 37 Technological Concepts The OpenScape Desktop Client Modules 38 5 2 1 Module Management IMPORTANT You can add remove any installed module to from the configu ration Removing a necessary module may restrict or disable the OpenScape Desktop Client function NOTE Modules cannot be added or removed in live operation You can only do this via the Manage button in the OpenScape Desktop Client login dialog Plausibility check After the OpenScape Desktop Client installation you can add remove modules to from the configuration This may however seriously affect the OpenScape Desktop Client Missing or wrong modules may e g make it impossible to connect the communication system or to address the individual audio devices Therefore OpenScape Desktop Client performs a plausibility check on modifying the module selection If OpoenScape Desktop Client function restrictions have to be taken into account because of missing modules you will be informed by a corresponding message You find detailed information about possible OpenScape Desktop Client settings in the configuration chapter of the u
59. To any destination port option You have now defined the destination port number 16 Click on Finish The configuration dialog closes The new QoS policy has been created and is listed under Policy based QoS A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 105 Configuring the QoS Policies How to configure QoS Policies 8 1 2 Creating QoS Policies for RTP Media Packages The RTP Media policy is applied to incoming RTP media packages Because different port ranges are used for transmitting audio and video RTP media packages you can configure different QoS policies for audio and video RTP media packages NOTE You can perform the settings for the audio and video port ranges only while logging on in the Settings dialog on the tab Advanced gt SIP Service Provider gt Port restrictions 8 1 2 1 How to create a QoS Policy for the Audio RTP Media Packages To create the QoS policy for the audio RTP packages proceed as follows 1 Open the Group Policy Management Console GPMC and switch to the forest and domain where you wish to create the QoS policy 2 Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button 3 Select Edit The Group Policy Management Editor opens 4 Click under Computer Configuration gt Policies gt Windows Settings on Policy based QoS with the right mouse button 5 Select Create new policy in
60. acienesaeben tan ste edad aa aa bee anew 113 10 1 General IReSIICUONS sce 420 a artre ph bee aiw aeea A GEO eae Wd Go Raw Wa E eae eae Bw 113 10 2 Restrictions as Of Microsoft Windows Vista 2 4 22 lt e545oeneneacdosiebwee ed catwe eee daon eeaes 114 10 2 1 Restrictions on Audio Devices Headsets Use 0 0c eens 115 11 Parameter Supply via Central Configuration DLS 0 2 00 ce es 117 11 1 General Information cedar Sad 46 22enco by a dade 6 oe adw Geb w ea eat ak how Mee eed oe hard a daded a 117 11 2 Notes for the DLS Configuration in the OpenScape Desktop Client 0 0000000 e 118 11 3 Dialup Site Concept cada 0ede domes peed pet eer aheeremewnabere qeene cue peewee ede memes 119 12 Parameter Supply via Script Files 0 0 0 0c es 121 12 1 Exemplary Procedure for Using Script Files 0 00 ccc eee eens 122 12 2 Creating Script Files for the Central Configuration exemplarily 0 0 00 ce ee 123 12 2 1 Parameter Supply via an OCS or OCP File 0 0 0 cc eee 123 12 2 2 Parameter Supply via the File Siemens OptiClient config Cconfig sses sses 125 12 3 Wildcard for User Name PC Profile 000 0 000000 a 125 124 xmi Configuration FCS x i s a ao sx ite tara ee aaa ease ease so o uw See ose eee ees 126 13 Adminstration POOIS 46464 os 455 404 45456 0s ee ae SE ose Oat eS RRS OES eae ee kee 129 13 1 Trace Monitor BSIICMON lt 02 005 4 004000e ede ewe ieee eas ee
61. ahe Ss Awe eh oe ee bas dae 129 132 Seinge Foidars FOO i che oceecdac oder medeget oben dead ee ee besa ous 6 weeeed eee tee lt x 129 13 2 1 Starting the Settings Folders Tool Program 2 0 cc eee eee 130 13 2 2 CDC Ot and NOG 4s bce ea eed o eee 56 Cob Oreo oe eek ee eee eee ee Ses 130 13 3 PO SCUINGS TOO 501d adn canes he eh had ee eed ee oe ee ee ee ee ee ee eed 131 14 Supported Sound and Video Devices 0 ccc es 133 14 4 Sound devices oeit0 aes hee enb oe Ge ure ands eee SE ows OES ET OR oa es Haan dee ore da ede on 130 14 2 Video Devices 56 bn see 606 oe Re eas ERE DOG e ad WO dw De med GRE ard eee bar eae 133 15 Important Registry Values 03 cdc chee cciatedera bheaes oe dee ee eet nnana 135 15 1 OptionMenuBasic OptionMenuComplete REG DWORD 0 0 0 0 cee 135 15 2 SUDICSSIVN REG DWORD lt 2 ccseccds esdesetdbgesdcccudtennthedetedebu head oe64esee es 136 15 8 HFASecurityShow REG DOWORD lt c 42eeee deere edses eee ddeuwnd ew ssh ended semedhedeo 137 15 4 LoadBehavior REG_DWORD oananannn nananana ewes boca e ed ows ow OSS SSSR Se ees 137 e EEEE ee ee E ee ee EEE S EE E E EEE ee ee E 139 A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 7 Contents A31003 G2570 J100 5 7631 09 2012 8 OpenScape Personal Edition V7 Installation and Administration Installation Guide Introduction General Considerations 1 Introducti
62. alue 1 additionally in the running program e no settings modifications possible unable to select selection box 65544 0x10008 Same as value 8 additionally in the running program e no settings modifications possible unable to select selection box Parameters for controlling the setup procedure CHANGEINSTALLDIR O default value No modification of the default setup folder 1 Define new setup folder INSTALLDIR lt setup folder gt Definition of the setup folder only if CHANGEINSTALLDIR 1 Table 2 General Parameter Survey A31003 G2570 J100 5 7631 09 2012 26 OpenScape Personal Edition V7 Installation and Administration Installation Guide Installing OpenScape Desktop Client Installation 3 2 2 1 Dialog free Setup Silent Installation For a dialog free distributed setup thus an installation without making entries in a GUI you need to specify minimum parameters and set a suitable switch gn Furthermore there are optional and supplementing parameters available Mandatory parameters Successfully performing a silent setup requires depositing values for the following parameters at least by transformation e INTEGRATIONWC e DEFAULTPROVIDER e REGISTRYDLS e DLSSERVER In Table 2 on page 26 you find an overview of the currently possible values for these three parameters Optional parameters Additionally optional and supplementing parameters may be set ina transformation These parameters are listed in Table 2
63. and file type selected Storage options you can make the following changes in the context menu for the relevant parameter e Edit Value You can specify a new value for a parameter for the export This editing option is available for all parameters with the exception of passwords The settings of the selected parameter are displayed in the Edit Parameter dialog Edit Parameter Current value HOA New Value The Current value field indicates the current content You can enter the new content in the New Value field A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 93 Important Administration Steps Importing the Configuration e Placeholder You can use wildcards for individual parameters that are best defined for different profiles PCs or users when editing the exported configuration script file the first time When you select the Placeholder entry a dialog appears in which you are prompted to enter a description The description entered here ideally a prompt to enter a specific parameter appears in a dialog box when processing the configuration script file You then enter the appropriate individual parameter content when processing the file 7 16 Importing the Configuration A previously exported OpenScape Desktop Client configuration can be automatically reinstalled during the OpenScape Desktop Client start Depending on the script file type in which the co
64. ata mechanism _ _ _ ocs file by default When _ _ ocs file the default settings must be copied _ OCs file to the new customer specific file in the corresponding A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 53 Configuring OpenScape Desktop Client Copying Files automatically at the End of the Setup A31003 G2570 J100 5 7631 09 2012 54 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps 7 Important Administration Steps This section contains information about steps required to configure a HiPath 4000 as well as about basic adjustments of the OpenScape Desktop Client configuration to be performed after a successful program setup Configuring the HiPath 4000 AMOs OpenScape Voice Settings for server based Call Forwardings Licensing HLM Adding a Profile Configuring the LIN Local Identification Number Adding or removing Modules Automatic Program Update Defining Audio Schemes Defining Video Schemes Activating Data Encryption Configuring SDES as Security Protocol Microsoft Outlook Settings HFA Configuring the Lotus Notes Integration Integrating an LDAP Directory Exporting the Configuration Importing the Configuration Backing up the Configuration Restoring the Configuration NOTE You find a comprehensive description of all settings you need to perform in the OpenScape Desktop Cli
65. b you need to specify the exact assignment between the Windows user ID Windows Account and the E 164 number NOTE Please heed case sensitivity when entering the Windows Account data If the OpenScape Desktop Client is operated in connection with a DLS verify that the DLS is contained in only one OpenScape Desktop Client profile The user is responsible for this 11 2 Notes for the DLS Configuration in the OpenScape Desktop Client In case of a central configuration the following points must be heeded before you start the OpenScape Desktop Client for the first time Logging on When you log on to the program for the first time the Windows user ID of the OpenScape Desktop Client is automatically entered in the Logon field of the Profile creation dialog The user cannot modify this field Based on the Windows user ID the OpenScape Desktop Client connects to the DLS available in the network and can download the centrally stored configuration data for the relevant user You find the other parameters to be specified in the logon dialog in the user manual for OpenScape Personal Edition V7 A31003 G2570 J100 5 7631 09 2012 118 OpenScape Personal Edition V7 Installation and Administration Installation Guide Parameter Supply via Central Configuration DLS Dialup Site Concept e Parameters for the central configuration NOTE All parameter settings required for the central configuration are described in the configuration chapter of
66. bject found in an Active Directory domain they are valid for all computers assigned to this GPO NOTE Only users with Domain Admin privileges can edit the policy based QoS settings NOTE You find further information about group policies in an Active Directory domain under the following link http go microsoft com fwlink LinklId 55625 NOTE You find further information about the QoS settings of OpenScape Desktop Client in the operating instructions for OpenScape Personal Edition V6 8 1 How to configure QoS Policies This section contains an overview of the QoS policy configuration procedure Configuring the QoS policies comprises the following major steps 1 Creating the QoS policies Depending on the SIP signalling protocol UDP TCP and or TLS used between four and eight QoS policies must be created for granting the correct marking of SIP signalling packages and RTP media packages e QoS policies for SIP signalling A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 97 Configuring the QoS Policies How to configure QoS Policies Signaling Protocol QoS Policy Description SIPUDP DST 5060 Applied to data packages from the OpenScape Desktop Client SIPUDP SRC 5060 Applied to incoming data packages SIP DST 5060 Applied to data packages from the OpenScape Desktop Client SIP SRC 5060 Applied to incoming data packages SIPTLS DST 5061 Applied to data
67. c data or parameters to the installation database or modifies existing data or parameters The required information to this is stored in a transformation file mst NOTE The scope of delivery of the OpenScape Desktop Client contains three transformations with language specific settings already You find a list of these mst files in Table 2 on page 26 parameter TRANSFORMS The OpenScape Desktop Client installation is a Windows Installer setup package msi Thus the system administrator may apply any transformation to the OpenScape Desktop Client installation package Advantages of a transformation e The transformation is available until the program is uninstalled e Public and private properties can be changed by transformations e Folders and files may be affected by transformations e Entries in the registry may be affected by transformations The system administrator can use a transformation to achieve that e only files for defined languages user interface or online help are installed e only files for the connections of certain systems are installed provider e the setup takes place in defined folders only e individual installation properties are added used e customer specific setup extensions Custom Actions are hidden e individual customer specific setup extensions are added e an individual setup interface is integrated e g individual company logos etc 3 2 3 1 Creating Transformations A transformation p
68. cape Desktop Client updates your Microsoft Outlook contacts only with each program start If you have added a new contact in Microsoft Outlook or changed contact data you must restart the Open Scape Desktop Client Only then your new contact entries or your changes in Microsoft Outlook are applied by the OpenScape Desktop Client A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 39 Technological Concepts Normalizing Phone Numbers Phone Number Formats 5 4 Normalizing Phone Numbers Phone Number Formats In the OpenScape Desktop Client you can initiate a connection in several ways e from one of the configured OpenScape Desktop Client directories e by copy and paste e by manually entering the phone number to be dialedin the main bar e by selecting a contact in the contact list e etc A phone number is always required It is transferred from the configured provider SIP Service or HiPath Provider to the connected PBX OpenScape Voice or HiPath 4000 which subsequently sets up the connection to the call target A phone number may be present in different formats for example in the canonical format 49 2302 6671234 or as vanity phone number O800 HELPLINE The following example shows some representations of the phone number 49 2302 6671234 depending on the notation a user prefers or where the target phone number is located in relation to one s own location 49
69. cape Personal Edition must always be connected to a communications system This communications system provides the basic infrastructure for telecommunication services The following communications systems may be connected to the OpenScape Personal Edition e HiPath 3000 V8 V9 HFA SIP e HiPath 4000 V5 HFA e HiPath 4000 V6 HFA SIP e OpenOffice LX V3 HFA SIP e OpenOffice MX V3 HFA SIP e OpenScape Voice V5 V6 V7 SIP A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 15 Supported Communications Systems A31003 G2570 J100 5 7631 09 2012 16 OpenScape Personal Edition V7 Installation and Administration Installation Guide Installing OpenScape Desktop Client Pre Installation Requirements 3 Installing OpenScape Desktop Client This chapter contains information about the hardware and software requirements that must definitely be complied with before the OpenScape Desktop Client setup can be started Furthermore we describe the procedures of a manual and automatic setup of the program 3 1 Pre Installation Requirements NOTE Operating the OpenScape Desktop Client requires Microsoft NET Framework 3 5 SP1 Microsoft Windows Installer 3 1 as well as Microsoft WSE Runtime V2 0 SP3 and Microsoft Visual C 2005 SP1 Redist within the system All of these components except for Microsoft NET Framework 3 5 SP1 are installed in the scope of the software setup
70. configured modules are automatically available in the OpenScape Desktop Client 12 3 Wildcard for User Name PC Profile You can use wildcards to save you from having to create script files individually for a specific PC or Windows user There are three wildcards PC USER LOCATION For example if you want to write configuration data in the file _ User name Berlin xml with an OCS file the ocs file must appear as follows lt CONF IGURAT ION gt lt _ USER Berlin gt Your configuration data lt _ USER Berlin gt lt CONFIGURATION gt The configuration data is copied to the profile Berlin for the arbitrary logged in user A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 125 Parameter Supply via Script Files xml Configuration Files 12 4 xml Configuration Files The current configuration of OoenScape Desktop Client is stored in the configuration files of this type A set of seven XML configuration files containing the relevant parameters exists for every Windows user PC profile combination Configuration file Contains parameters valid for _ _ lt Profile gt xml all PCs all users in the specified lt profile gt for example _ _ MCH2 xml _ lt User gt _ xml the specified lt user gt at all PCs and with all profiles for example _ SCHMID _ xml _ lt User gt lt Profile gt xml the specified lt user gt at all PCs with the specified lt
71. crosoft Windows Vista 7 C Users lt user name gt Application Data Roaming Siemens OpenScape NOTE You can also add the exported script file to the configuration by copying it to the setup folder Copy2Data When you start the OpenScape Desktop Client this file is evaluated and all pre configured modules are automatically available in the OpenScape Desktop Client A31003 G2570 J100 5 7631 09 2012 124 OpenScape Personal Edition V7 Installation and Administration Installation Guide Parameter Supply via Script Files Wildcard for User Name PC Profile 12 2 2 Parameter Supply via the File Siemens OptiClient config config To enable the parameter supply via the file Siemens optiClient config config you need to adjust this file using an editor Considering that the single configuration elements may differ from configuration to configuration this file is structured by default as follows This file must be copied to the following directory for processing it at the pro gram start or when logging on to the OpenScape Desktop Client Microsoft Windows XP C Documents and Settings All Users Application Data Siemens OpenScape Microsoft Windows Vista 7 C Users lt user name gt Application Data Roaming Siemens OpenScape NOTE You can also add the exported script file to the OpenScape Desktop Client setup by copying it to the Copy2Client setup folder This file is evaluated at the OpenScape Desktop Client program start and all pre
72. da wwedewe Reed ee bbe d ewe hte ew dew eenada 12 7 13 Configuring the Lotus Notes Integration n nananana aaa tenes 74 7 13 1 Activating the Lotus Notes Provider 0 0 0 0 ccc eee eens 74 7 13 2 Adding a View to an Address Book 0 cc eee eee eens 15 7 13 3 Configuring the notes ini Directory Path 2 0 0c TT 7 13 4 Adding a Lotus Notes Address Book 0 0 000 eee eee 77 7 13 5 Adding a Lotus Notes Mail Database 0 0 0 0 0 ce eee 79 7 14 Integrating an LDAP Directory vic dascdend Ober boee sd Soerbet ed adub ed Sees dae Fad Oe Peaws 81 7 15 Exporting the Configuration 220254 oe46 came ke hoe 2d bod Gime dd aias nitma See ee eee Seen 4 83 7 15 1 Exporting the Configuration for the current PC Profile Combination 000005 84 7 15 2 Exporting the Configuration for variable PCs Profiles 0 0 0 0 000 ccc ee eee 85 7 15 3 Partial Export of Client Parameters lt lt d 60ic0c4esecieedendseescdwidwdeseewndi neat 91 7 15 4 Detailed Parameter Information 0 0 0 0 00000 eee eee eee eee 93 7 15 4 1 Editing Parameter Contents before Exporting 0 0000 cece ees 93 7 16 Importing the Configuration 2 24 ce ccamncheeeane tected dh Paws e Shee eeG a Heb see whee ede eee ee 94 VAlf Backing up Ine Configuration ocscccceosceandd Geyewde HhdGeceakerboeueadadededesudtiad eeGass 94 7 18 Restoring the Configuration 4 2 sinew hed we eid bd eee thas beau sd bhae dd
73. der to the default setting for storing the user and profile settings activate Change default config folder You can select the relevant entry under Config folder You cannot specify this entry manually Use the browse button for this purpose e To create a different folder to the default setting for storing user call list entries activate Change default data folder You can select the relevant entry under Data folder You cannot specify this entry manually Use the browse button for this purpose e If you want to create a folder different from the defaulted one for storing the script entries tick the Change default data folder checkbox You can select the relevant entry under Script Folder You cannot specify this entry manually Use the browse button for this purpose e Confirm your settings with OK The program is then closed From this point on the relevant information is administered and stored in the folders set A31003 G2570 J100 5 7631 09 2012 130 OpenScape Personal Edition V7 Installation and Administration Installation Guide Administration Tools PC Settings Tool 13 3 PC Settings Tool The PC Settings Tool is a program that enables changing specific operating system settings that put the OpenScape Desktop Client dialogs automatically in the foreground The PC Settings Tool is installed in the following directory during the OpenScape Desktop Client setup lt OpenScape Desktop Client program directory gt
74. e _ _ script User script file __ _ userscript Please enter a PC name user and profile for creating the user file s Please select a folder for the saving of the created configuration file s Any computer name PC Name This option requires the same settings as the script file script The script file is always automatically stored or exported under the name _ userscript The _ _ _ userscript file is loaded once per Windows user at the OpenScape Desktop Client start and before the login dialog is displayed The current configuraton XML configuration files is overwritten with the settings from the script file or is regenerated The file is renamed after it is loaded so that it is not recognized the next time this Windows user logs in The file contents are not specified any further that is they apply for all Windows users all PCs and all profiles NOTE The _ _ _ userscript file is already installed at the program start thus before the user login This is why this file is especially suited e g for automatically creating users or profiles A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 87 Important Administration Steps Exporting the Configuration e Save as permanent script file ocp Permanent script file ocp Please enter a PC name user and profile for creating the user file Please select a folder for the saving of the crea
75. e users need to set the audio devices at each PC during the initial login They can do that using a partially exported and edited file provided the PC s equipment is uniform In the below example the Plathosys handset with headset as well as the PC s sound card is allocated as audio device A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 91 Important Administration Steps Exporting the Configuration 92 lt configuration gt eee lt Siemens opticlient audio audiomanager gt lt schemas gt lt itemcount gt 2 lt itemcount gt lt iteml1 gt lt name gt Plathosys with headset lt name gt lt voicesoundcard gt lt name gt USB audio device lt name gt lt channels gt 2 lt channels gt lt driverversion gt 0 lt driverversion gt lt voicesoundcard gt lt ringersoundcard gt lt name gt USB audio device lt name gt lt channels gt 2 lt channels gt lt driverversion gt 0 lt driverversion gt lt ringersoundcard gt lt controller gt lt name gt plathosys CT 180 Headset lt name gt lt controller lt microphone gt lt volume gt 58982 lt volume gt lt microphone gt lt freeset gt lt volume gt 46966 lt volume gt lt freeset gt lt ringer gt lt volume gt 26215 lt volume gt lt ringer gt lt item1 gt lt item2 gt lt name gt Standard lt name gt lt voicesoundcard gt lt name gt SoundMAX Digital Audio lt name gt lt channels
76. e an LDAP directory in OpenScape Desktop Client 1 Click on Manage in the Logon dialog The Settings dialog opens select on the Advanced tab the LDAP Directory Provider gt LDAP Directories entry Click on Add The dialog for configuring an LDAP directory opens Switch to the General tab and enter a name for the new directory in the Name input field The configured directory will later be managed in the OpenScape Desktop Client under this name Enter the IP address or the host name FQDN of the LDAP server in the Server input field If the LDAP server demands an authentication for accessing the directory activate the Server requires authentication option Enter the access data configured on the LDAP server in the input fields User account and Password now active Click on Test The configured connection to the LDAP server is being tested If the connection data is correct and the network is connected to the server a message indicates the successful connection test If the test fails check your entries once more and verify that the network connection between the OpenScape Desktop Client and the LDAP server works correctly Switch to the Mapping tab In there you can map the attributes of the LDAP directory to the directory structure of OpenScape Desktop Client 10 Assign the corresponding LDAP attributes to the criteria of the OpenScape Desktop Client 11 Switch to the Number tab A31003 G2570 J100 5 7631
77. e busy files followed by the application that s using the file Close the application and click Retr Clicking Exit quits the installation Microsoft Outlook Outlook exe m Ge 3 Close the program s and click on Retry The welcome dialog you see in step 1 reappears A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Installing OpenScape Desktop Client Installation 4 Click on Next in the welcome dialog The following dialog opens H Siemens OpenScape Desktop Client Setup E x License Agreement SIEMENS You must agree with the license terme below including the license terms of Srd party and open source software made OpenScape Desktop Client available by reference to proceed OpenScape Personal V6 Copyright Siemens Enterprise Communications GmbH amp Co 2011 All rights reserved OpensScape Personal Vo SIP Copyright Siemens Enterprise Communications GmbH amp Co 2011 All rights reserved OpensScape Personal VE HFA Convriaht Siemens Enterprise Communications GmbH amp Co KG accept the license agreement 9 do not accept the license agreement 5 Accept the License Agreement 6 Click on Next The following dialog opens J Siemens OpenScape Desktop Client Setup o E Destination Folder Pay amt end SIEMENS Select a folder where the application will be installed OpenScape Desktop Client
78. e whether the update is actually performed The configuration and procedure of the update check is comprehensively described in the OpenScape Desktop Client documentation You receive a summarized and supplementing overview of this subject which may be useful to you for an automated introduction In the section on hand you are provided with the following information e Activating the Program Check via Configuration Dialog Describes the relevant settings in the OpenScape Desktop Client configuration dialog e Activating the Program Update via Configuration File Describes the relevant settings in the OpenScape Desktop Client configuration file e Updating the Program Describes how the OpenScape Desktop Client proceeds in case of the automated check and setup A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 63 Important Administration Steps Automatic Program Update 7 7 1 Activating the Program Check via Configuration Dialog NOTE You can perform the settings for the automatic program update in the settings dialog only during the user login Click on Manage gt Settings in the login dialog How to activate the automatic program update 1 Open the Settings dialog via the Manage gt Settings button in the login dialog 2 Switch to the Advanced tab and select the General gt Program Update option in there 3 Select the desired update mode under Mode
79. ed for use with this program Chapter 15 Important Registry Values This chapter describes the most important registry values that influence the operation of OpenScape Personal Edition A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 11 Introduction General Notes for this Manual 1 2 3 Document Conventions In the manual on hand the following conventions apply Appearance Purpose Example Italic Product and company names OpenScape UC Application Textual cross reference You find further information in the nn Administration manual e Boldface Special emphasis Name must not be deleted User interface elements Click on OK Key combination Ctrl Alt Esc Font Courier Path and file names c Program Files OfExample txt Output Command not found Entry Enter LOCAL as file name lt talic font in pointed brackets gt Variables Enter your lt user name gt and the lt password gt to log on to the system Numeric and alphabetic lists Steps and subordinate steps in 1 Configure the RADSL telephony subscribers instructional text with the respective extensions a Click on Add b Enter the name of the RADSL telephony subscriber under RADSL telephony subscriber Bulleted list Alternative steps in instructional text If you would like to issue amounts activate the checkbox Issue amounts instead of units If you would like to issue units deac
80. edeedes dee awe dews o5 95 8 Configuring the QoS PoliciesSs ciiidetad sede ees dee be detae deh i eek ewes CORD eK ERE Pe ERE 97 8 1 How to configure QoS Policies co cto28 0 Gus ote he eee wedded s Weeeod Geaagened6chedeenewanee st 97 8 1 1 Creating the QoS Policies for SIP Signaling 0 cc ees 98 8 1 1 1 How to create an SIPUDP DS1 5060 Policy 64 eb sc ciei wares ea ee eee ew a eee 98 8 1 1 2 How to create an SIPUDP SRC 5060 Policy 1 0 0 0 0 aaa ees 99 8 1 1 3 How to create an SIP DS1 5060 PoOnCY 242 0625 cuceda bab edtetatasge ddan tend esans 101 8 1 1 4 How to create an SIP SRC 5060 Policy 0 0 0 cc eens 102 8 1 1 5 How to create an SIP TLS DST 5061 Policy 202i ce ceed aed ebeceneeded bee daeteakeen 103 8 1 1 6 How to create an SIPTLS SRC 5061 Policy 0 0 0 0 aa ee 104 8 1 2 Creating QoS Policies for RTP Media Packages 0 ccc eee eee 106 8 1 2 1 How to create a QoS Policy for the Audio RTP Media Packages 0045 106 8 1 2 2 How to create a QoS Policy for the Video RTP Media Packages 0005 107 A31003 G2570 J100 5 7631 09 2012 6 OpenScape Personal Edition V7 Installation and Administration Installation Guide Contents 8 1 3 How to configure the advanced Settings of the QoS Policies 0 0 0 cee eee 109 S SCCUMY SOIUNGS coc cia eee Pee AERIS he EE E beet E ke hee eee eee ence 111 10 Operational Restrictions s164i0ic200iwtd sive iweant
81. editing the Siemens OpenScape exe config file lt configuration gt lt appSettings gt lt add key ConfigPath value Server1 OpenScape gt lt add key DataPath value Serverl1 OpenScape gt lt add key ScriptPath value Serverl1 OpenScape gt lt add key LocalPath value C Documents and Settings All Users Application Data Siemens OpenScape gt 52 In this example Server1 OpenScape is a shared folder that all OpenScape Desktop Client users can access within the entire network Installation with modified configuration folders with using environment variables You can achieve the modification of the configuration folders for ConfigPath DataPath and ScriptPath only by manually editing the Siemens OpenScape exe config file lt configuration gt lt appSettings gt lt add key ConfigPath value USERPROFILE Siemens OpenScape gt lt add key DataPath value SUSERPROFILE Siemens OpenScape gt lt add key ScriptPath value SUSERPROFILE Siemens OpenScape gt lt add key LocalPath value USERPROFILE Siemens OpenScape gt In this example the environment variable 3USERPROFILE Is used for all configuration folders Since 3USERPROFILE is the default Windows login folder always local by definition this variable can also be used for the Local Path configuration folder NOTE The ConfigPath the ScriptPath the DataPath and the Local Path must be furnished with
82. eed as follows l Open the Group Policy Management Console GPMC and switch to the forest and domain where you wish to create the QoS policy Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button Select Edit The Group Policy Management Editor opens Click under Computer Configuration gt Policies gt Windows Settings on Policy based QoS with the right mouse button Select Create new policy in the opened menu Enter the name SIPTLS SRC 5061 under Policy name A31003 G2570 J100 5 7631 09 2012 104 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring the QoS Policies How to configure QoS Policies 7 Enter the DSCP value 26 NOTE You need to tick off the Specify DSCP Value check box NOTE Do not perform any settings for the Throttle Rate 8 Click on Next 9 Specify in the Only applications with this executable name field the name of the application this QoS policy is to apply for Siemens OpenScape exe 10 Click on Next 11 Select the following options e Any source IP address e Any destination IP address You have thus defined the IP addresses this QoS policy is to apply for 12 Click on Next 13 Specify the protocol this QoS policy is to apply for TCP 14 Define the source port number a Select the From this source port number or range option b Enter port number 5061 in the input field 15 Select the
83. emes You find a step by step guide to configuring an audio scheme in Section 7 8 Defining Audio Schemes on page 66 You find detailed information about using and configuring audio schemes in the manual for OpenScape Personal Edition V6 You can access a list of the currently supported sound devices under the following link 14 2 Video Devices The OpenScape Desktop Client can only be used to control functional elements e g keys of a sound device The program does not influence the acoustic properties of the connected sound devices These are determined by the vendor Video devices are required for exchanging video images between connection partners during a phone call or a voice conference The camera to be used for video connections must be operable and set in a video scheme in the configuration of the SIP Service Provider You can obtain step by step instructions for configuring a video scheme from Section 7 9 Defining Video Schemes on page 67 You find detailed information about using and configuring audio schemes in the manual for OpenScape Personal Edition V6 A list of the currently supported sound devices is available under the following link https enterprise businessarea siemens enterprise com productinfo producthomepageservice jsp jsessionid BSEABD2F6FB6D6651 7AF4955BF BAE8A6 main lab documents amp p hase Documents amp toptPackageld 1030016582 amp pvid 345200 amp pid 150100 amp clienttype topnet A31003 G2570
84. en the desired address book b Select File gt Database gt Change template c Select the server that provides the new template d Select the new template in the list of available templates e Click on Replace NOTE You find detailed information about template assignment in the IBM Lotus Notes documentation A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Configuring the Lotus Notes Integration 7 13 3 Configuring the notes ini Directory Path So that OpenScape Desktop Client can communicate with the Lotus Notes client trouble free the Lotus Notes Provider must know the storage location for the local configuration file notes ini How to configure the default directory for the storage location of the configuration file example 1 Click on Manage in the Logon dialog The Settings dialog opens 2 Select on the Advanced tab gt Lotus Notes Provider gt Authentication 3 Select the Use default path option 7 13 4 Adding a Lotus Notes Address Book To integrate Lotus Notes address books with the Lotus Notes Integration in OpenScape Desktop Client these address books must be configured in the Lotus Notes Provider Lotus Notes address books are used by OpenScape Desktop Client for initiating calls finding contacts and resolving phone numbers and names How to integrate e g a local Lotus Notes address book 1 C
85. enScape Desktop Client How to uninstall the application OpenScape Desktop Client from your local system 1 Check that Microsoft Outlook or IBM Lotus Notes have terminated 2 The are two options to start the uninstallation Default uninstallation NOTE Uninstallation starts with an English language GUI by default a Click on Start gt Control Panel gt Programs Microsoft Windows XP or Programs and Features Microsoft Windows 7 b Select Siemens OpenScape Desktop Client c Click on the Remove Microsoft Windows XP or Uninstall Microsoft Windows 7 button The uninstallation process starts Uninstalling via command line a Click on Start gt run to open the command prompt b Enter cmd and confirm your entry with OK c Enter the following command line to start the uninstallation of the program with default settings msiexec x lt OpenScape Desktop Client setup directory gt OpenScapeClient msi OpenScape Desktop Client is uninstalled After the uninstallation the user data remain in the following directory by default Microsoft Windows XP Documents and Settings lt user name gt Application Data Siemens OpenScape Microsoft Windows Vista 7 Users lt user name gt Application Data Roaming Siemens OpenScape If you install OpenScape Desktop Client under the same Windows user account anew the already available configuration files are used The Profile creation dialog is then not displayed You can directly work
86. ent after the installation in the user manual OpenScape Personal Edition V7 and in the respective online help A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 55 Important Administration Steps Configuring the HiPath 4000 AMOs 7 1 Configuring the HiPath 4000 AMOs For each HiPath 4000 subscriber to use the OpenScape Desktop Client the following features must be configured NOTE in the following we describe the AMOs for a German HiPath 4000 apiclass tsx and gerkon optiiptapi Configuring the OpenScape Desktop Client subscriber at the STMI2 with TAPI Display with AB SBCSU lt subscriber number gt Configuration by EINRICHTEN SBCSU TLNNU lt subscriber phone number gt ART OPTI ANSCHL IP2 GERKON OPTIIP amp API APICLASS TSX Activate the DMC for the subscriber AEND SDAT RNR MERKMAL DMCERL Furthermore you need to perform the following settings Change the AMO DIMSU set the number of the STMIHFA2 hardware EINRICHTEN DIMSU TYP SYSTEM STMIHFA2 lt number of the STMIHFA2 gt Activate system wide DMC AENDERN DIAGS PROCID CC KOMP CP2 SO8 AUS STMI2 settings EITNR BCSU PER Ly 03 TO2316 X 435 04 NEIN 3007700 300A EINR HFAB MTYP STMIHFAZ2 LTU 1 EBT 103 IPADR M92 2168413 1 NETMASK 255 25959 2554 0 DEFRT 192 160 1L lt 254 Change APIMAX AE ZAND TYP CIT APIMAX XXXX Change WSPROT einr dimsu typ applikat
87. eps This chapter contains information about steps required to configure a HiPath 4000 as well as about basic adjustments of the configuration to be performed after a successful program setup Chapter 8 Configuring the QoS Policies In this chapter you find information about creating and configuring the QoS policies for using OpenScape Desktop Client as softphone trouble free Chapter 9 Security Settings This chapter contains information about the security settings of the HiPath Provider Chapter 10 Operational Restrictions This chapter informs you about the restrictions on operating OpenScape Desktop Client Chapter 11 Parameter Supply via Central Configuration DLS This chapter looks at the options for using the central configuration DLS In addition it provides useful information about necessary settings and functional restrictions when using a central configuration for automatically configuring OpenScape Personal Edition Chapter 12 Parameter Supply via Script Files This chapter is about script file contents It also describes the pre configuration of these files as well as options for using them Some examples show specific applications Chapter 13 Administration Tools This chapter describes tools available to the OpenScape Desktop Client administrators Chapter 14 Supported Sound and Video Devices This chapter informs you about the audio and video devices releas
88. f the basic parameters may be stored centrally Based on the Windows user ID of the OpenScape Desktop Client user the OpenScape Desktop Client will in this case automatically connect to the available central configuration and download the centrally stored configuration data for the relevant user A distributed installation with available central configuration DLS is started via command line Please obtain further information about this from Section 3 2 2 Installation and Installation Control via Command Lines on page 25 NOTE User parameters such as color scheme are not supplied via central configuration DLS This supply is possible by applying distributed script of configuration files In the following we describe the configuration settings required for the central configuration after completion of the OpenScape Desktop Client setup You can also activate or deactivate the central configuration during the program s setup e g when using transformations Section 3 2 3 Automatic Installation Transformations on page 29 How to perform a distributed OpenScape Desktop Client setup and ensure a perfect initial configuration of the program via centrally stored script files is described in Section 12 1 Exemplary Procedure for Using Script Files on page 122 11 1 General Information When using DLS V3 and later please note the following e The device data work points are managed based on the device ID lt Wind
89. figuring OpenScape Desktop Client Modifying Configuration Folders When using environment variables in batches or in the Siemens OpenScape exe config file they must always be enclosed in two Characters e g SUSERPROFILES To display the available environment variables on a PC select e g start gt Run and enter cmd In the thus started command prompt enter set The following environment variables may be useful for a deployment this overview is not a complete list of all available environment variables NOTE The environment variables listed here in part refer to Microsoft Windows XP Vista 7 Environment variable Description ALLUSERSPROFILE Common user folder Documents and Settings All Users APPDATA Folder for application data default SHOMEDRIVE Documents and Settings lt user name gt Application Data COMMONPROGRAMVMMEF Folder for commonly used application files default ILES S SYSTEMDRIVE Programs Common Files HOMEDRIVE Drive that hosts the user folder HOMEPATH Folder of the current user SHOMEDRIVE S Documents and Settings lt user name gt PATH Folder searched for executable files and modules PROGRAMMFILES Folder of the configured applications default 6SYSTEMDRIVES Programs SYSTEMDRIVE System drive SYSTEMROOT Root folder of the operating system default C Windows TEMP Folder for temporary files TMP Folder for temporary files USERPROFILE User folder in which user specific data
90. ft Windows Vista 7 C Users lt user account gt Application Data Roaming Siemens OpenScape You can modify the Local Path using the Settings Folders Tool or manually NOTE The ConfigPath the ScriptPath the DataPath and the Local Path must be furnished with write read privileges for the user account not for the main user or local administrator In addition the LocalPath must always be a local folder NOTE You find details about the file name structure in Section 7 15 2 Exporting the Configuration for variable PCs Profiles on page 85 6 2 Modifying Configuration Folders By modifying configuration folders you can make them central ones usable for specific configuration files You can store preconfigured or adjusted configuration files in these folders thus ensuring a uniform parameter supply for OpenScape Desktop Client users The settings for ConfigPath ScriptPath DataPath and LocalPath correspond to the default storage locations mentioned in section Section 6 1 Configuration Files on page 44 after the setup This section provides the information required for modifying configuration folders e The File Siemens OpenScape exe config e Modifying Configuration Folders manually e Common Windows Environment Variables A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 47 Configuring OpenScape Desktop Client Modifying Configuration Folders
91. g the Configuration Save as script file ocs Script file ocs 3 E Please enter a PC name user and profile for creating the user file Please select a folder forthe saving of the created configuration file s E Any MachineComputer Machine Computer Any User User E Any Profile Profile Folder This option requires the same settings as the script file ocp From the descriptions thus specified for the PC user and profile the name automatically results in lt PC name gt lt user name gt lt profile name gt ocs This these file s apply once for the respective login constellation i e their settings are read in once after the login manipulate possibly available XML configuration files and are locked for further use in this login constellation This file specifically applies either for a PC an OpenScape Desktop Clientuser or a profile If the file is valid for all PCs all users or all profiles the _ underscore character is used instead of the respective description Example The file _ Meier _ ocs is used for all logins at all PCs of user Meier with all profiles OpenScape Personal Edition V7 Installation and Administration Installation Guide 89 Important Administration Steps Exporting the Configuration e Save as configuration files xml Configuration files ml Please enter a PC name user and profile for creating the user file s Please select a folder f
92. g to the SDP tab 2 Select the Secure preferred option next to Security mode 3 Set SDES as Security Protocol NOTE The Security Protocol default is SDES and MIKEY In this case OpenScape Desktop Client will prefer MIKEY if the device on the other side of the connection supports MIKEY also 4 Define the SDES Authentication tag length e Only 32 bit The OpenScape Media Server itself offers only 32 bit authentication tags but can also use 80 bit authentication tags upon request e Only 80 bit The OpenScape Media Server itself offers only 80 bit authentication tags but can also use 32 bit authentication tags upon request e 32 and 80 bit default The OpenScape Media Server itself offers both authentication tag lengths and can use both upon request NOTE lf this SDES Authentication tag length is set for the encrypted connection between two OpenScape Desktop Clients SDES 80 bit is preferred by default OpenScape Desktop Client will use SDES 32 bit only if the device of the conversational partner supports SDES 32 bit also 5 Click on Save Your settings are backed up 7 11 2 How to configure the Security Settings of the OpenScape Voice for Supporting SDES Execute the following steps to configure SDES support at the OpenScape Voice for the desired subscriber 1 Log on to the CMP 2 On the Configuration navigation tab click on the OpenScape Voice navigation option 3 Click on Business Group in the navigation tree 4
93. h to the Number tab Select in the Name of view field the name of the view to be used for phone number resolution NOTE f you wish to enter the view s name in the text field via keyboard you need to use the view s alias Switch to the Name tab Select in the Name of view field the name of the view to be used for name resolution NOTE lf you wish to enter the view s name in the text field via keyboard you need to use the view s alias Switch to the Dial tab Select in the Name of form field the name of the form to be used for the address book By default this is the form e Contact for an address book based on the pernames ntf template As a rule this applies to local address books e Person for an address book based on the pubnames ntf template As a rule this applies to server address books NOTE lf you wish to enter the form s name in the text field via keyboard you need to use the form s alias Click on OK You have now configured an address book in the Lotus Notes Provider that you can use in OpenScape Desktop Client for initiating calls finding contacts and resolving phone numbers and names The address book is displayed in the list of configured Notes databases A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Configuring the Lotus Notes Integration 7 13 5 Adding a Lotus Notes Mail Database
94. hHZhrloZOqkoD2BFTXoCkA lt password gt h O lt colorscheme gt DarkGray lt colorscheme gt 0 dic be D lt dlcipaddr gt Auto lt dicipaddr gt i C lt dlemacaddr gt Auto lt diemacaddr gt amp D1 lt controls gt GD item L lt assembly gt siemens opticlient sound dil lt assembhy gt b C type gt Siemens OptiClient Sound SoundControls lt Aype gt Pb AMN tem mi Storage options Save as script file _ _ _script 3 You can select the parameters parameter groups you want to export by ticking off the associated checkbox NOTE To create universal script or configuration files to be used in case of a distributed OpenScape Desktop Client setup you should export basic parameters e g important basic settings for a provider connection etc here Settings that users can perform themselves during operation e g call list settings color scheme etc should not be selected here 4 Use the Storage options combo box to select the script file type to be exported The various file types are handled differently at the OpenScape Desktop Client start A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 85 Important Administration Steps Exporting the Configuration 5 Click on Save Depending on the selected storage option proceed as follows e Save as script file _ script Script file script Please enter a PC name user and prof
95. http Awww microsoft com and installed e If you wish to use a Jabra headset as sound device you need to download and install the current version of the Jabra PC Suite from the manufacturer s website http www jabra com on the product support page for headsets A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 113 Operational Restrictions Restrictions as of Microsoft Windows Vista before you put the device into operation In this way you add the Jabra option to the list of sound control devices in the Controller combo box of an audio scheme s configuration dialog GN Netcom 8120 USB GN Netcom 9330 as well as GN Netcom 9350 USB are no longer displayed since they are also supported by the Jabra PC Suite You must not use the Microsoft Outlook Integration in combination with the Microsoft Outlook Add In CryptoEx You will otherwise not be able to shut down the OpenScape Desktop Client or Microsoft Outlook normally The corresponding processes must then be ended via the Task Manager For the time being using OpenScape Desktop Client is not supported in a communication network with NAT routers Excluded are routers that support the SIP protocol e g Intertex X66 The QoS RSVP service must not be deactivated The autostart type of the QoS RSVP service must have been set to manual Furthermore verify that the QoS Packet Scheduler is active How to check this Follow
96. ibility with Multipoint Video Conferencing Units MCUs by 3rd party vendors under the following link https enterprise businessarea siemens enterprise com productinfo producthomepageservice jsp jsessionid B5EABD2F6FB6D66517AF4955BFBAK8A6 mainTab documents amp phase Documents amp topt PackageId 1030016582 amp pvid 345200 amp pb1d 150100 amp clienttype topnet A31003 G2570 J100 5 7631 09 2012 68 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Defining Video Schemes 7 9 1 Adding a Video Scheme How to add a new video scheme to the OpenScape Desktop Client configuration 1 Open the settings dialog via the Manage gt Settings button in the login dialog Switch to the Advanced tab select SIP Service Provider gt Video schemes 2 3 4 Confirm with a click on Add The Add Video scheme dialog opens 5 Assign a name to the new video scheme in the Description field 6 In the Camera combo box select the video hardware of the user computer to be used by OpenScape Desktop Client for sending video signals 7 Confirm your settings with OK The Add Video scheme dialog closes The new video scheme appears on the Advanced tab in the list of configured video schemes 7 9 2 Changing the Priority of a Video Scheme You can use the video scheme sequence to influence the automatic selection of the video hardware used After the user log in OpenScape Desktop Client check
97. if they are not available yet Please obtain the current setup requirements from the OpenScapeClient_Release_Notes doc file contained in the setup package Before you start with the OpenScape Desktop Client setup make sure the following requirements are complied with e The PC to host the program complies with the following hardware requirements 2GHz CPU clock rate 2GBRAM IMPORTANT Using video telephony requires at least one 2 core CPU with 1 6 GHz clock rate and a graphics board with 128 MB RAM e One of the following operating systems is available on the computer on which the OpenScape Desktop Client is to be set up Windows XP Professional SP2 32 bit or later NOTE Windows XP SP2 64 bit is supported by the SIP version of the Openscape Personal Edition only Windows XP Tablet PC Edition 2005 A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 17 Installing OpenScape Desktop Client Pre Installation Requirements 18 Windows Vista 32 bit NOTE Windows Vista 64 bit is supported by the SIP version of the OpenScape Personal Edition only Windows 7 32 bit and 64 bit NOTE Windows 7 64 bit is supported by the SIP version of the OpenScape Personal Edition only N Editions of Windows XP SP2 32 bit or later Windows Vista 32 bit and Windows 7 32 bit e Neither optiClient 130 nor optiClient 130 S is installed on the
98. iguration on page 94 4 If required adjust these script files manually 5 Install the further OpenScape Desktop Clients In doing so distribute the script files If required use the options to modify the configuration folders for script files see also Section 6 2 Modifying Configuration Folders on page 47 6 Atthe program start or when the installed program is logged in the script files will be considered NOTE This procedure refers to using script files You can combine this method for supporting the automated setup also with other methods e g transformation A31003 G2570 J100 5 7631 09 2012 122 OpenScape Personal Edition V7 Installation and Administration Installation Guide Parameter Supply via Script Files Creating Script Files for the Central Configuration exemplarily 12 2 Creating Script Files for the Central Configuration exemplarily Based on various examples this section represents various options to centrally configure the OpenScape Desktop Client using script files after e g an automated setup 12 2 1 Parameter Supply via an OCS or OCP File How to centrally configure the OpenScape Desktop Client via an OCS or OCP file 1 Start the OpenScape Desktop Client The Login dialog opens NOTE When you have installed the program and wish to add further modules to the configuration follow the step by step guide in Section 7 6 Adding or removing Modules on page 61 2 Click the Manage
99. iguring the QoS Policies How to configure QoS Policies 8 1 1 3 How to create an SIP DST 5060 Policy The SIP DST 5060 policy is applied to data packages from the OpenScape Desktop Client transmitted via the TCP protocol To create this QoS policy proceed as follows 1 10 11 12 13 14 Open the Group Policy Management Console GPMC and switch to the forest and domain where you wish to create the QoS policy Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button Select Edit The Group Policy Management Editor opens Click under Computer Configuration gt Policies gt Windows Settings on Policy based QoS with the right mouse button Select Create new policy in the opened menu Enter the name SIP DST 5060 under Policy name Enter the DSCP value 26 NOTE You need to tick off the Specify DSCP Value check box NOTE Do not perform any settings for the Throttle Rate Click on Next Specify in the Only applications with this executable name field the name of the application this QoS policy is to apply for Siemens OpenScape exe Click on Next Select the following options e Any source IP address e Any destination IP address You have thus defined the IP addresses this QoS policy is to apply for Click on Next Specify the protocol this QoS policy is to apply for TCP Select the From any source port option You have now defined the source port number A
100. ile for creating the user file s Please select a folder for the saving of the created configuration file s Any computer name O PC Name User Profile Folder If you select this option you can activate the respective radio button to determine whether the script file shall be applied to a specific PC or to any other computer In the second case you need to enter the PC Name Furthermore you need to specify the User and the Profile for the script file Also click on the button to select the target folder for the script file to be exported The script file is always automatically stored or exported under the name _ SCript The file _ _ _ script is loaded once at the OpenScape Desktop Client start and before the login dialog is displayed The current configuration XML configuration files is modified or recreated The file is renamed after it is loaded so that it is not recognized the next time the program is started The file contents are not specified any further that is they apply to all users all PCs and all profiles NOTE The _ _ _ script file is already installed at the program start thus before the user login This is why this file is especially suited e g for automatically creating users or profiles A31003 G2570 J100 5 7631 09 2012 86 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Exporting the Configuration e Save as User script fil
101. ing the Lotus Notes Provider 2 Adding a view to an address book 3 Configuring the notes ini directory path 4 Adding the Lotus Notes address books to be used by the Lotus Notes Integration for initiating calls finding contacts and resolving phone numbers and names 5 Adding the Lotus Notes mail databases to be used by the Lotus Notes Integration for initiating calls 7 13 1 Activating the Lotus Notes Provider You find information about how to add a module to the OpenScape Desktop Client configuration in Section 7 6 1 Adding Modules on page 61 A31003 G2570 J100 5 7631 09 2012 74 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Configuring the Lotus Notes Integration 7 13 2 Adding a View to an Address Book To resolve a phone number in a name the OpenScape Desktop Client uses a view This view enables accessing the relevant database and must be added to the corresponding address book manually The procedure depends on whether the database is local or a server database Adding a view to a server database 1 Start the IBM Lotus Notes designer and log on with a sufficiently privileged user ID Open the database ODC LotusNotesProviderConfig nsf in the administration directory on the installation source of the OpenScape Desktop Client Open the server address book you wish to use Copy the ScyUsers view from the views directory of the ODC Lotu
102. it the relevant values in a configuration file or script file e Possible files _ lt user gt lt profile gt xml ie SCL UD _ _ userscript _ lt user gt lt profile gt ocp _ lt user gt lt profile gt ocs e Responsible parameters in the file exemplary lt configuration gt lt Siemens opticlient gt lt update gt lt mode gt interval lt mode gt lt interval gt 15 lt interval gt lt path gt updateserver opticlient lt path gt lt update gt lt siemens opticlient gt lt configuration gt wherein Possible parameter contents for lt mode gt start Update check at program start interval Permanent update check none No update check Possible parameter contents for lt interval gt Check interval in minutes Possible parameter contents for lt path gt Folder in which the availability of an updated program version is checked If a new setup with its associated setup files can be provided in this folder the automatic update is triggered according to the selected settings A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 65 Important Administration Steps Defining Audio Schemes 7 7 3 Updating the Program If automatic checking has been configured for the OpenScape Desktop Client and an updated program version is found a corresponding message appears in the OpenScape Desktop Client and the user can alternatively install the
103. les This way standardized settings of the most important operating parameters can be provided for OpenScape Desktop Client users PCs profiles with little effort Various file types can be used to export data as a script file The single file types are processed differently at the OpenScape Desktop Client start For more information see the sections e Exporting the Configuration for the current PC Profile Combination e Exporting the Configuration for variable PCs Profiles A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 83 Important Administration Steps Exporting the Configuration 7 15 1 Exporting the Configuration for the current PC Profile Combination How to export the settings of the logged in user at the respective PC for the respective profile 1 Click the Manage button in the login dialog and select the Export Configuration menu option NOTE Exporting the configuration requires administrator privileges in OpenScape Desktop Client If you do not have them you cannot select the Export Configuration menu option Exporting the user configuration is then not possible The following dialog opens Export Configuration mee Please select a folder for saving the configuration data Saving the configuration data as script for another user profile or PC is executed via the Extended button Save configuration data in Extended 2 Selec
104. lick on Manage in the Logon dialog The Settings dialog opens 2 Select on the Advanced tab gt Lotus Notes Provider gt Lotus Notes Databases 3 Click on Add The dialog for configuring a Lotus Notes database opens The general settings are displayed 4 lf required enter your Lotus Notes client password in the password query dialog 5 Specify and address book name in the Configuration name field This name is used for managing the relevant address book in OpenScape Desktop Client It is independent from the database name under Lotus Notes 6 Select the Use local database option 7 Enter the Lotus Notes name of the address book you wish to integrate in the Database name field You can use the Browse to find available address books 8 Switch to the Mapping tab A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 77 Important Administration Steps Configuring the Lotus Notes Integration 10 11 12 13 14 15 16 78 Check the assignment of the OpenScape Desktop Client criteria to the attributes of the Lotus Notes address book If modifications are required here perform them Click in the relevant attribute field and change the entry NOTE You can also define complex links of database fields in the attribute column This is useful for example when the phone numbers in a database are distributed among several database fields Switc
105. ll name Attribute From This provides you with the e mail originator when dialing from a Lotus Notes e mail to initiate a call A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 79 Important Administration Steps Configuring the Lotus Notes Integration 80 e Criterion Business phone Attribute Caller This provides you with the originator number when dialing from an OpenScape UC Application journal mail to initiate a call NOTE You can also define complex links of database fields in the attribute column This is useful for example when the phone numbers in a database are distributed among several database fields 11 Switch to the Dial tab 12 Select in the Name of form field the name of the form to be used for the mail database NOTE f you wish to enter the form s name in the text field via keyboard you need to use the form s alias A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Integrating an LDAP Directory 7 14 Integrating an LDAP Directory NOTE You can edit the LDAP Directory Provider settings only during the program start in the Settings dialog To reach this dialog click on the Manage button in the Logon dialog during the program start You can configure LDAP directories for finding contacts and resolving phone numbers How to integrat
106. ls A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide for example 1 49 2302 667 lt none gt lt none gt lt none gt 0 00 lt none gt lt none gt lt none gt for example 2 49 89 722 lt none gt lt none gt lt none gt 0 00 lt none gt lt none gt 01010 41 Technological Concepts Normalizing Phone Numbers Phone Number Formats 42 NOTE To simplify the following examples no network access parameter has been configured for the extension range and office code If an office code is configured e g 0 it must prefix all phone numbers not available in the canonical format e g 000492302667 1234 The extension range must be configured as regular expression e g for the connection with the phone numbers 492302667 1000 to 3999 the setting for the extension range reads b 1 3 0 9 3 b Entered phone number 49 2302 667 1234 F490 2302 66 7 1234 00492302 667 1234 02302 667 1234 089 722 12345 667 1234 1234 0O800 HELPLINE 1 555 78946512 Normalized phone number example 1 1234 internal call 0023026671234 1234 internal call 1234 internal call 08972212345 1234 internal call 1234 internal call 080043575463 00155578946512 Normalized phone number example 2 023026671234 0023026671234 023026671234 023026671234 12345 internal call 6671234 local call 1234 local call 080043575463 010
107. mbly gt lt controls gt lt useradd gt lt locationadd gt lt provider gt lt type gt Siemens OptiClient Hipath HipathProvider lt type gt lt assembly gt Siemens OptiClient Hipath dll lt assembly gt lt provider gt lt locationadd gt lt configuration gt 6 1 2 Configuration Files for PC User Profile xml e Content These files contain all configuration parameters for the combinations of PC user profile in the XML format The files are loaded at each program start or with editing the settings e Folder ConfigPath Depending on the operating system these files are stored in the following folder by default and remain after the uninstallation of OpenScape Desktop Client on the computer for the currently used Windows user account Microsoft Windows XP C Documents and Settings All Users Application Data Siemens OpenScape Microsoft Windows Vista 7 C Users lt user account gt Application Data Roaming Siemens OpenScape You can modify the ConfigPath using the Settings Folders Tool or manually A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 45 Configuring OpenScape Desktop Client Configuration Files 6 1 3 Script Files script userscript ocp ocs e Content Files with configuration information about possible combinations of PC user profile which are installed and loaded only once script userscript ocs or permanently ocp at the
108. must enter an IP address or server name of the Central Configuration Server A31003 G2570 J100 5 7631 09 2012 22 OpenScape Personal Edition V7 Installation and Administration Installation Guide Installing OpenScape Desktop Client Installation If the OpenScape Desktop Client was installed with available Deployment Service DLS in the network activate the Use Central Configuration checkbox Enter the IP address or the name of the server where the settings for the basic parameters of the OpenScape Desktop Client are centrally stored NOTE 8 Click on Next If a Lotus Notes client is installed on the computer you can next configure the Domino server access in the following dialog JH Siemens OpenScape Desktop Client Setup Lo SA Groupware Integration Modules i SIEMENS OpenScape Desktop Client Configure the access to your groupware Lotus Domino server name e g mydominaseryver o l Back Next gt l Cancel NOTE f no Lotus Notes client is installed on the computer this dialog is not provided 9 Click on Next The following welcome dialog opens A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 23 Installing OpenScape Desktop Client Installation fe Siemens OpenScape Desktop Client Setup Ready to Install the Application SIEMENS Click Nest to begin installation OpenScape Desktop Client Click the Back bu
109. n Installation Guide 59 Important Administration Steps Adding a Profile 7 4 Adding a Profile If a user needs to deploy the OpenScape Desktop Client in different locations it is useful to define a profile for each location You can create a new profile only in the login dialog How to add a new profile to the use configuration 1 Start the OpenScape Desktop Client 2 Click on Add Profile in the login dialog 3 Enter the name of the new profile in the Profile field of the Add Profile dialog 4 Click on OK The new profile for the user login is created The Add Profile dialog closes 7 5 Configuring the LIN Local Identification Number 60 An LIN number is used for locally assigning e g building or room numbers or coordinates This number serves for quickly localizing a PC on which the OpensScape Desktop Client is installed NOTE An LIN number can only be used if the OpenScape Desktop Client is operated with connection to a HiPath 4000 NOTE Please obtain detailed information about configuring an LIN number ina HiPath 4000 from the documentation of the respective HiPath 4000 PBX A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Adding or removing Modules 7 6 Adding or removing Modules NOTE Adding or removing modules may have radical effects on the OpenScape Desktop Client features Missing or wrong modules ma
110. nfiguration is available then an administrator may provide users with the following OpenScape Desktop Client preconfigurations e Script file ocs OpenScape Desktop Client preconfiguration is made available to new OpenScape Desktop Client users once This preconfiguration can be customized by the user after the initial OoenScape Desktop Client start e Script file ocp Users are provided with an unchangeable OpenScape Desktop Client configuration You find detailed information about how to use the export and import of configuration files for the distributed OpenScape Desktop Client setup in Chapter 12 Parameter Supply via Script Files 7 17 Backing up the Configuration By backing up the configuration the administrator can export all current settings for the login user on the login PC and with the login profile to a full backup folder structure A folder structure of this kind can also be restored as a full configuration How to back up the full configuration of your OpenScape Desktop Client 1 Click the Manage button in the login mask and select the Backup Configuration option 2 Use the button in the Backup Configuration dialog box to select a destination folder for the backup of the current full configuration A31003 G2570 J100 5 7631 09 2012 94 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Restoring the Configuration Backup Configuration
111. on This manual describes how to proceed in case of a manual installation of OpenScape Personal Edition and points out options for preparing an automated introduction by modifications through integrated tools functions and processes Depending on the conditions on site appropriate methods can be chosen and combined 1 1 General Considerations The OpenScape Desktop Client of the OpenScape Personal Edition is available in versions HFA and SIP Both versions offer softphone functionality with the SIP version also supporting video telephony The software solution OpenScape Personal Edition consists of different modules Each of these modules provides an individual feature The modular structure enables activating only functions actually needed thus optimizing system resources and computing power A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 9 Introduction General Notes for this Manual 1 2 General Notes for this Manual 10 1 2 1 Target Group of this Manual The documentation on hand addresses e System administrators in charge of setting up and configuring OpenScape Personal Edition e advanced users who want to customize OpenScape Desktop Client according to their requirements or administer it independently 1 2 2 Outline The manual on hand is divided into the following chapters Chapter 1 Introduction This chapter provides a short description of
112. on and Administration Installation Guide 119 Parameter Supply via Central Configuration DLS Dialup Site Concept A31003 G2570 J100 5 7631 09 2012 120 OpenScape Personal Edition V7 Installation and Administration Installation Guide Parameter Supply via Script Files 12 Parameter Supply via Script Files General Considerations The script files of the OpenScape Desktop Client can also be used for automated installation To this you create appropriate script files that contain the desired parameter settings and you ensure a corresponding distribution of this these file s so that uniform settings for PCs users profiles are distributed automatically This section contains information on the following topics e Exemplary Procedure for Using Script Files e Creating Script Files for the Central Configuration exemplarily e Wildcard for User Name PC Profile e xml Configuration Files A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 121 Parameter Supply via Script Files Exemplary Procedure for Using Script Files 12 1 Exemplary Procedure for Using Script Files How to provide script files 1 Install the OpenScape Desktop Client on a workstation 2 Configure the OpenScape Desktop Client as to correspond to your requirements 3 Export the required parameters with the desired settings to the desired script files see also Section 7 17 Backing up the Conf
113. or Siemens OpenScape exe Click on Next Select the following options e Any source IP address A31003 G2570 J100 5 7631 09 2012 102 OpenScape Personal Edition V7 Installation and Administration Installation Guide 12 13 14 15 16 Configuring the QoS Policies How to configure QoS Policies e Any destination IP address You have thus defined the IP addresses this QoS policy is to apply for Click on Next Select the protocol this QoS policy is to apply for TCP Define the source port number a Select the From this source port number or range option b Enter port number 5060 in the input field Select the To any destination port option You have now defined the destination port number Click on Finish The configuration dialog closes The new QoS policy has been created and is listed under Policy based QoS 8 1 1 5 How to create an SIPTLS DST 5061 Policy The SIPTLS DST 5061 policy is applied to data packages from the OpenScape Desktop Client transmitted via the TLS protocol To create this QoS policy proceed as follows 1 Open the Group Policy Management Console GPMC and switch to the forest and domain where you wish to create the QoS policy Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button Select Edit The Group Policy Management Editor opens Click under Computer Configuration gt Policies gt Windows Settings on Policy based
114. or the saving of the created configuration file s Any computer name PC Name User Profile In case of this option you determine in the input fields the PC PC Name user and profile for which the configuration files are to be created Furthermore you need to select the destination folder for the script file to be exported via the button The seven XML configuration files are created using the description for PC user and profile These files are irrelevant for other clients as regards export and distribution You find further details about configuration files xml in Section 12 4 xml Configuration Files on page 126 NOTE f a user name contains other characters than alphanumeric ones also these characters are recoded for assigning names to created script and configu ration files Example Configuration file _ lt user gt _ xm1 with lt user gt being the user name In case of user name 123456 the name of this configuration file reads _ X2B 123456 _ xml1 the character is in this example turned into x2B X start marker associated end marker and 2B unicode for the transcribed character here You can trace the recoding of a non alphanumeric user name in the OpenScape Desktop Client upon the export of user configuration data to a file A31003 G2570 J100 5 7631 09 2012 90 OpenScape Personal Edition V7 Installation and Administration Installation Guide Importan
115. ount on a PC or for a profile are stored in the XML format in configuration files in a fixed settings folder The parameter settings are loaded the next time the program is started or after the next login under the relevant profile for the relevant Windows user account so that repeated configuration is unnecessary The administrator can provide preconfigured parameters in one or more script files in this folder to standardize certain parameters for a profile a PC or a user and to simplify initial user configuration The script files are read in a specified sequence and their contents are loaded when the program is started or the user logs on The script files are defined as XML files There are different file types xml ocp etc that have different meaning and importance when starting the OpensScape Desktop Client The administrator can use the export feature to create script files for a profile a PC or a user or else for profile PC user combinations The administrator can therefore guarantee standardized parameter settings with minimum effort for OpenScape Desktop Client users NOTE Manual changes to script files are not recommended Changes of this kind require both detailed knowledge of all available parameters as well as their possible settings with correct syntax in the script file Faults redundant or missing settings prevent the OpenScape Desktop Client from starting up or operating properly A31003 G2570 J100 5 7631 09
116. ows user ID gt lt PC name gt This enables several users with different user profiles to work on the same PC User profile is considered here the entirety of the following configuration parameters ID here phone number profile and computer name e Because workpoints are administered based on the device ID lt windows user ID gt lt PC name gt the OpenScape Desktop Client can be operated via different network accesses at the DLS LAN WLAN ISDN VPN A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 117 Parameter Supply via Central Configuration DLS Notes for the DLS Configuration in the OpenScape Desktop Client An OpenScape Desktop Client Plug amp Play PnP connection at in the DLS can only be set up using the MAC address We recommend not to create a PnP configuration exclusively based on the phone number since an OpensScape Desktop Client profile is sometimes sent to the wrong client when the OpenScape Desktop Client logs on to the DLS for the first time phone number confusion In this case a foreign phone number can be used with this wrong profile The following settings are required in the DLS for parameter supply by a central configuration based on a PnP connection Under Main Menu gt Administration gt Server Configuration gt P amp P Settings you need to select the Plug amp Play enabled option On the IP Client Mapping Configuration ta
117. packages from the OpenScape Desktop Client 98 SIPTLS SRC 5061_ Applied to incoming data packages 2 e QoS policies for RTP media packages Configuring the advanced settings of the QoS policies These settings must override the DSCP settings set by the applications 8 1 1 Creating the QoS Policies for SIP Signaling In the following sections we describe step by step how to create various QoS policies for marking SIP signalling packages depending on the transmission protocol UDP TCP TLS used 8 1 1 1 How to create an SIPUDP DST 5060 Policy The SIPUDP DST 5060 policy is applied to data packages from the OpenScape Desktop Client transmitted via the UDP protocol To create this QoS policy proceed as follows 1 Open the Group Policy Management Console GPMC and switch to the forest and domain where you wish to create the QoS policy Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button Select Edit The Group Policy Management Editor opens Click under Computer Configuration gt Policies gt Windows Settings on Policy based QoS with the right mouse button Select Create new policy in the opened menu Enter the name SIPUDP DST 5060 under Policy name A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring the QoS Policies How to configure QoS Policies 7 Enter the DSCP value 26
118. profile gt for example _ SCHMID MCH2 xml lt PC gt _ _ xml all users on the specified lt PC gt with all profiles for example M01234 _ _ xml lt PC gt _ lt Profile gt xml all users on the specified lt PC gt with the specified lt profile gt for example M01234 _ MCH2 xml lt PC gt lt User gt _ xml the specified lt user gt on the specified lt PC gt with all profiles for example M01234 SCHMID _ xml lt PC gt lt User gt lt Profiles gt xml the specified lt user gt on the specified lt PC gt with the specified lt profile gt for example M01234 SCHMID MCH2 xml The contents of the xml configuration files are modified by the _ _ _ script and or_ _ _ userscript as well as the ocs and ocp script files at the program start The seven XML configuration file sets are refreshed in the Settings folder when the settings in OpenScape Desktop Client are saved or when the program is ended as well as with adding the data for the respective user PC profile combination The XML file with information on call lists contacts User specific information from the call lists the contact directory and the contact list is saved in an xml file Includes lt User gt xml Information from the call lists the contact directory and the contact list for example SCHMID xm1 lt User gt xls associated schema file not changed The xml file with the information on the call lists contacts is saved when
119. r changing the Settings folder After you have performed such a change OpenScape Desktop Client looks for the configuration files in the specified folder and or creates them there After setting up the OpenScape Desktop Client the Settings Folders Tool is stored in the folder lt OpenScape Desktop Client program directory gt Client under the following file name Siemens OptiClient SettingsFoldersTool exe A link to this tool is provided in the folder lt OpenScape Desktop Client program directory gt Tools You cannot perform any changes for the LocalPath When editing the configuration folder with the help of the tool you cannot use any environment variables A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 129 Administration Tools Settings Folders Tool 13 2 1 Starting the Settings Folders Tool Program Start the tool as follows e Select the Run option in the Start menu Use the Browse button to enter the system path under which the tool is stored and click on OK e Or start the OpenScape Desktop Client via the desktop link or via start gt Programs by keeping the Ctrl key pressed Settings Folders Tool mE Change default config folder Contig folder Change default data folder Data folder Change default script folder Script folder OK Cancel 13 2 2 Operation and Notes e To create a different fol
120. ript ocp ocs e File Extensions e g for Call Lists and Contacts xml xsd e Local Files xml 6 1 1 The File Siemens OptiClient config config The modules that need to be added activated for new OpenScape Desktop Client users or profiles are found in the file Siemens OptiClient config config After the setup you find this file in the folder lt OpenScape Desktop Client program directory gt Client It is available in the XML format In this file you can individually define the modules for the setup that are added and activated for a new profile of the OpenScape Desktop Client A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring OpenScape Desktop Client Configuration Files Example lt configuration gt lt useradd gt lt adapter gt lt type gt Siemens OptiClient Notifier NotifierManager lt type gt lt assembly gt Siemens OptiClient Notifier dll lt assembly gt lt adapter gt lt controls gt lt type gt Siemens OptiClient Phone PhoneControls lt type gt lt assembly gt Siemens OptiClient Phone dll lt assembly gt lt controls gt lt controls gt lt type gt Siemens OptiClient Sound SoundControls lt type gt lt assembly gt Siemens OptiClient Sound dll lt assembly gt lt controls gt lt controls gt lt type gt Siemens OptiClient Device DeviceControls lt type gt lt assembly gt Siemens OptiClient Device dll lt asse
121. rovides a certain number of modifications in a file The original installation package which represents the up to date installation range and the reference pack which contains the expected status of the target installation provide the basis Indirect creation by means of appropriate tools in the Windows Installer SDK is particularly suited for creating transformations In this process A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 29 Installing OpenScape Desktop Client Installation 30 you open the setup package of the OpenScape Desktop Client e g with the Microsoft Windows installer development tool Orca MSI MSM table editor 1 2 3 4 5 Open the MSI file with Orca In the menu select Transform gt New Transform Make the desired changes in the tables In the menu select Transform gt Generate Transform Save the transformation as MST file NOTE Editing an MSI file may lead to serious problems your system may be in an unstable state thereafter We cannot guarantee that problems caused by incorrect use of the MSI file editor can be solved NOTE You find further information about transformation in the Windows Installer SDK help or in continuative specialist literature A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Uninstalling OpenScape Desktop Client 4 Uninstalling Op
122. s The settings dialog closes 7 9 Defining Video Schemes NOTE Before you start the configuration of a video scheme make sure that specific hardware and software requirements are complied with You can obtain these requirements from the OpenScapeClient_Release_Notes doc file contained in the setup package IMPORTANT Using the OpenScape Desktop Client video functionality requires configuring the CAC Call Admission Control profile in the OpenScape Voice Assistant The following options must definitely be set for the CAC profile under Policies the Video checkbox and under Policy Configuration the Allow video call to proceed as an audio only call when not enough bandwidth checkbox A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 67 Important Administration Steps Defining Video Schemes Please obtain continuative information on the OpenScape Voice topic from the administration manual OpenScape Voice Configuration and Administration using Common Management Portal and Assistant Plug ins Help lf OoenScape Desktop Client is used as softphone at an SIP communications system video hardware must be available on the user PC e g a video or web camera For individual use of such video hardware you can perform basic video settings in OpenScape Desktop Client the so called video schemes You find current information about supported video devices as well as about compat
123. s the video hardware specified in the video schemes processing the video schemes list from top to bottom If all components set for a scheme are available and ready for operation this scheme is used for operating OpenScape Desktop Client How to change the priority of a video scheme in the OpenScape Desktop Client configuration 1 Open the settings dialog via the Manage gt Settings button in the login dialog 2 Switch to the Advanced tab 3 Select SIP Service Provider gt Video schemes 4 Select in the list of configured video schemes the video scheme the priority of which you want to change 5 Enable one of the following buttons e up to increase the priority of the selected video scheme e down to decrease the priority of the selected video scheme 6 Click on OK in the settings dialog to copy the performed modifications The settings dialog closes A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 69 Important Administration Steps Activating Data Encryption 7 10 Activating Data Encryption IMPORTANT Please execute the following steps only if you use the OpenScape Personal Edition as SIP softphone with connection to an OpenScape Voice Encrypted audio or video data ensures save communication between the OpensScape Desktop Client and the SIP communications system OpenScape UC Applicationuses the TLS protocol for securely transmitting signaling data and
124. sNotesProviderConfig nsf database to the clipboard Paste the clipboard in the view directory of the opened server address book NOTE You can rename the ScyUsers view Which view the OpenScape Desktop Client uses for accessing a Lotus Notes address book is defined in the settings of the relevant address book in the Lotus Notes Provider Verify that the storage location of the view to be used has already been configured Adding a view to a local database 1 Start the IBM Lotus Notes designer and log on with a sufficiently privileged user ID Open the database ODC LotusNotesProviderConfig nsf Make a copy of the pernames ntf template Copy the ScyUsers view from the views directory of the ODC LotusNotesProviderConfig nsf database to the clipboard Paste the clipboard in the already created copy of the pernames ntf template NOTE You can rename the ScyUsers view Which view the OpenScape Desktop Client uses for accessing a Lotus Notes address book is defined in the settings of the relevant address book in the Lotus Notes Provider A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 75 Important Administration Steps Configuring the Lotus Notes Integration 76 6 Verify that the storage location of the view to be used has already been configured 7 Assign the new template to the corresponding user address book in your Lotus Notes client a Op
125. ser manual OpenScape Personal Edition V6 Information about how to add remove modules to from the OpenScape Desktop Client configuration is contained in Section 7 6 Adding or removing Modules on page 61 A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Technological Concepts The Microsoft Outlook Add In 5 3 The Microsoft Outlook Add In If Microsoft Outlook 2003 2007 2010 is installed on the user PC a Microsoft Outlook Add In is automatically installed during the OpenScape Desktop Client This add in has the effect that the Dial button is displayed in the Microsoft Outlook toolbar When you click this button in Microsoft Outlook the application evaluates the current object name phone number e mail address etc and determines the associated phone number based on the Microsoft Outlook contacts The phone number is transferred to the OpenScape Desktop Client that uses it as destination number and sets up a connection You can activate or deactivate the Microsoft Outlook Add In by means of a registry entry You can obtain more information from Section 15 4 LoadBehavior REG DWORD on page 137 Updating the Microsoft Outlook contacts When you add private contacts to Microsoft Outlook you need to update them so that they are displayed in the OpenScape Desktop Client You are informed about the update status in the OpenScape Desktop Client NOTE OpenS
126. spective Windows user account for managing the configuration files The following constellations can be envisaged e A Windows user operating with different profiles for example in different locations and different PCs e A Windows user operating with different OpenScape Desktop Client profiles on the same PC e g a notebook e A Windows user operating on different PCs with a single profile e Different Windows users operating on a single PC with a single profile call center for instance e etc This concept is implemented with the help of user specific PC specific and profile specific operating parameters that are read and loaded from one or more configuration files when a user logs on to the program To operate the OpenScape Desktop Client in specific environments for example a call center the administrator can provide appropriate configuration files for Windows users profiles PCs or profile user combinations These files contain the necessary parameters for the specific program Type and scope of the available parameters depend on the scope of the OpenScape Desktop Client setup and on the number of added modules A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 33 Technological Concepts The User and Profile Concept 34 5 1 1 Standardizing the User Configuration All parameters configured in the OpenScape Desktop Client for a Windows user acc
127. t Administration Steps Exporting the Configuration 7 15 3 Partial Export of Client Parameters If you do not include all parameters of the basis client in the parameter export but only part of them some adjustments may have to be made to the exported target file so that another client can use this file trouble free Adjustments are necessary if parameters such as the audio manager settings schemes are exported with an internal counting numbering of the associated configured elements In this case the number of elements i temcount and their sequential numbering items is to be adjusted in the target file Example of the exported file lt siemens opticlient audio audiomanager gt lt schemas gt lt itemcount gt 10 lt itemcount gt lt item3 gt lt item3 gt lt item5 gt lt item5 gt lt schemas gt lt Siemens opticlient audio audiomanager gt File with newly numbered items and after the adjustment of the itemcount entry lt siemens opticlient audio audiomanager gt lt schemas gt lt itemcount gt 2 lt itemcount gt lt item1 gt lt item1 gt lt item2 gt lt item2 gt lt schemas gt lt Siemens opticlient audio audiomanager gt You can use the partial parameter export to set specific parameters while leaving other parameters unchanged Example Various users work at different OpenScape Desktop Client PCs If the PCs do not have audio devices sound devices that are automatically detected th
128. t restart OpenScape Desktop Client to activate the parameters loaded for the user or the profile NOTE The number and type of menu options available after clicking on Manage is determined under Settings gt Advanced tab gt General gt Program Start The Backup Configuration and Restore Configuration menu items are not displayed if the user does not have the appropriate administrator privileges A backup of the full configuration cannot be created or loaded in this case A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring the QoS Policies How to configure QoS Policies 8 Configuring the QoS Policies To operate OpenScape Desktop Client as softphone smoothly you need to configure the local QoS policies on the computer systems with installed Microsoft Windows Vista SP1 Windows 7 Windows 7 SP1 Such QoS policies define the correct DSCP values used for marking outgoing SIP signaling and RTP media packages The information we provide in the following serves as instruction for creating QoS policies required for a Group Policy Object GPO found in an Active Directory domain This GPO is used for the centralized distribution of the QoS policy among OpenScape Desktop Client computer systems of the Active Directory domain You configure and edit policy based QoS settings via the Group Policy Management Console GPMC If the QoS settings are performed in a group policy o
129. t the target folder for storing the configuration files under Save configuration data in using the button 3 Confirm your input with OK The set composed of the seven configuration files plus the XML file for call lists contact information is created in the selected folder and the parameters are entered A31003 G2570 J100 5 7631 09 2012 84 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Administration Steps Exporting the Configuration 7 15 2 Exporting the Configuration for variable PCs Profiles Execute the following steps to export all or selected configuration data of the logged in Windows user at the respective PC for the respective profile for other Windows users PCs and profiles 1 Click the Manage button in the login dialog and select the Export Configuration menu option 2 Inthe displayed Export Configuration dialog click on the Extended button All parameters for the current Windows user account at the respective PC for the respective profile appear in XML format in hierarchical order Export Configuration O siemens opticlient gt O startup L lt preloadplugins gt Q lt itemcount gt 1 lt temcount gt Oi i 60O iem i C lt assembly gt Siemens OptiClient WebClient dil lt assembly gt E Q dlastuser gt HOA lt astuser gt oo Q dlastlocation gt ALSDORF lt astlocation gt on J slastlanquage gt EN lt astlanquage gt i 7 lt password2
130. ted configuration file s E Any Machine Computer Machine Computer C Any User User E Any Profile Profile Folder In case of this option you determine in the respective input fields whether the script file is to apply to the current PC the logged in user or the current profile or if you want to create the script file for another PC another user or another profile Furthermore you need to select the destination folder for the script file to be exported via the button From the descriptions thus specified for the PC user and profile the name automatically results in lt PC name gt lt user name gt lt profile name gt ocp with lt user name gt corresponding to the Windows user name These file s apply permanently i e the settings of these files are read in after each login confirmation of the login dialog and override possibly available XML configuration files This file specifically applies either for a PC an OpenScape Desktop Client user or a profile If the file is valid for all PCs all users or all profiles the _ underscore character is used instead of the respective description Example The file PC233 _ Witten ocp is used forall logins at PC PC233 by all users with profile Witten A31003 G2570 J100 5 7631 09 2012 88 OpenScape Personal Edition V7 Installation and Administration Installation Guide A31003 G2570 J100 5 7631 09 2012 Important Administration Steps Exportin
131. th a plus sign If a phone number is not stored in canonical format possibly available vanity phone number blocks will be replaced The letters A Z or a z are then assigned to the corresponding digits 2 All characters except for the digits 0 9 as well as for the special characters and are removed from the phone number 3 The phone number is then shortened according to the local network access settings Ifthe country code of the phone number matches the individual country code the phone number is dialed up for establishing a national connection Ifthe area code of the phone number matches the individual area code the phone number is dialed up for establishing a local connection lf the phone number begins with the individual system code an internal connection is set up The respective prefixes as well as additional codes for local distant and international calls are considered at this 4 The phone number created by optimizing shortening is now dialed Examples In the following you find examples of phone number normalization performed by the configured provider We assume the following network access settings here Network access parameter Country code Area code PBX number Extension range Office code Prefix for local calls Prefix for national calls Prefix for foreign calls Additional code for local calls Additional code for distant calls Additional code for international cal
132. the program ends A31003 G2570 J100 5 7631 09 2012 126 OpenScape Personal Edition V7 Installation and Administration Installation Guide Parameter Supply via Script Files xml Configuration Files A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 127 Parameter Supply via Script Files xml Configuration Files A31003 G2570 J100 5 7631 09 2012 128 OpenScape Personal Edition V7 Installation and Administration Installation Guide Administration Tools Trace Monitor BS TrcMon 13 Administration Tools This chapter contains information about the following two tools available for administering OpenScape Desktop Client e Trace Monitor BSTrcMon e Settings Folders Tool e PC Settings Tool 13 1 Trace Monitor BSTrcMon Using the Trace Monitor BS TrcMon information about the course of the program is recorded in an output window for quickly finding and removing errors if required The Trace Monitor BSTrcMon is set up during the OpenScape Desktop Client installation in the lt OpenScape Desktop Client program directory gt Tracemonitor directory The program starts when you execute the BSTrcMon exe file As soon as the Trace Monitor BS TrcMon has been started all OpenScape Desktop Client components write their trace information in its output window You can then save this information if needed 13 2 Settings Folders Tool You use the Settings Folders Tool program fo
133. the OpenScape Desktop Client as softphone is now complete A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 109 Configuring the QoS Policies How to configure QoS Policies A31003 G2570 J100 5 7631 09 2012 110 OpenScape Personal Edition V7 Installation and Administration Installation Guide Security Settings 9 Security Settings This chapter contains information about the security settings of the HiPath Provider NOTE The security settings tab Advanced gt HiPath Provider gt Security are only available when connecting OpenScape Desktop Client to a HiPath commu nications system If the system times of the OpenScape Desktop Client PC and the communications system are not identical or differ from each other too much signaling and voice encryption may cause problems during the login or connection setup You can use the security settings to compare the system times and detect time zone errors What s more you can determine if the code was changed and when this happened last You can use the registry value HFASecurityShow to show or hide the dialog for displaying the OpenScape Desktop Client security settings settings for signaling and voice encryption 1 0 12 2008 11 51 50 0 12 2008 12 51 50 Curent mode Encryption OFF NOTE The registry value HFASecurityShow is not automatically created upon the OpenScape Desktop Client setup You
134. the program HKEY LOCAL MACHINE Software Siemens OpenScape e The basic settings enable normal users to configure a limited number of parameters for example Settings for adding changing and deleting an audio scheme General settings for starting or updating the program etc Basic SIP Service Provider settings NOTE You cannot change installed modules e The expert settings comprise all configurable parameters of the program and should only be available to administrators and experienced OpenScape Desktop Client users A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 135 Important Registry Values SupressWN REG_DWORD OptionMenuBasic OptionMenuBasic REG_DWORD Using the registry value OptionMenuBasic you can reduce the number of available settings to an extent that only the configuration parameters basic settings mandatory for smoothly operating the program are displayed This registry value must be used in combination with the registry value OptionMenuComplete OptionMenuComplete REG_DWORD The parameter OptionMenuComplete controls accessing the expert settings of the program OptionMenuComplete Function No access to the Settings dialog The Settings option is not available in the menu of the Manage button in the login dialog Access to basic settings The option Settings Basic data only is offered in the menu of the Manage bu
135. tivate the checkbox Issue amounts instead of units NOTE indicates useful notes IMPORTANT Indicates situations that may result in damage to property and or loss of data A31003 G2570 J100 5 7631 09 2012 12 OpenScape Personal Edition V7 Installation and Administration Installation Guide Introduction General Notes for this Manual 1 2 4 Reference Manuals You find continuative information about operating the OpenScape Personal Edition in the following documentation e OpenScape Personal Edition V7 User Guide contains comprehensive information about configuring and operating the features of the OpenScape Personal Edition e Service documentation of the PBX used Please obtain further information about configuring the PBX OpenScape Voice or HiPath 4000 used from the corresponding service documentation A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 13 Introduction Acronyms 1 3 Acronyms 14 This table contains the acronyms used in this manual Abbreviation Meaning favo Adminsatonan Maintenance Order tA __ Cvstomerticense Asent ac fasam SSCS as eoms pm oweamedacomea SSS ps pomannamesien ooo ea hemra oooO SP sessonmiatonpoo oo A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Supported Communications Systems 2 Supported Communications Systems The OpenS
136. trols Additional Speaker button No further settings are required for this module Stimulus Provider This module is in charge of showing information on the telephone display Lookup Service Toolbar Telephone Call Control Enables looking for contacts in all available directories No further settings are required The activated module is in charge of representing the main bar in the individual window view No further settings are required The telephone module controls the integrated and free telephone in the OpenScape Desktop Client Provides the call control feature Directory Search Video Viewer Dialing Helper Enables searching in contact directories from multiple data sources e g LDAP directories Microsoft Outlook contacts etc This module does not require any further settings This module is in charge of representing the video window in the video viewer It can only be used in combination with the SIP Service Provider module Using this module the OpenScape Desktop Client triggers connections initiated in Microsoft Outlook The dialing helper is exclusively used in combination with the IPC manager Webbrowser 36 This module enables opening frequently accessed internet pages directly in the web browser of the OpenScape Desktop Client A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Technological Concepts
137. tton in the login dialog Access to expert settings The option Settings Expert mode All data is offered in the menu of the Manage button in the login dialog Access to expert and basic settings The options Settings Expert mode All data and Settings Basic data only are offered in the menu of the Manage button in the login dialog 15 2 SupressWN REG _DWORD 136 You can activate or deactivate the artificial noise on the line during an active call via the registry value SupressWN under the following key HKEY LOCAL MACHINE Software Siemens OpenScape NOTE The registry value SupresswWN is not automatically created upon the setup Possible values Function Artificial noise is active Artificial noise is inactive If the parameter SupressWN does not exist under the key HKEY LOCAL MACHINE Software Siemens OpenScape artificial noise is created by default in case of silence on the line during an active call A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Important Registry Values HFASecurityShow REG_DWORD 15 3 HFASecurityShow REG_DWORD You can use the registry value HFASecurityShow under the following key to show or hide the dialog for displaying the security settings settings for signaling and voice encryption of the HiPath Provider HKEY LOCAL MACHINE Software Siemens OpenScape NOTE The registry value HFASecuri
138. tton to reenter the installation information or click Cancel to exit the wizard 10 Click Next to install the program i Siemens OpenScape Desktop Client Setup fo E Siemens OpenScape Desktop Client has been successfully installed Click the Finish button to exit this installation lt Back Cancel 11 When the installation completes click Finish The setup is now successfully accomplished You find a link to the OpenScape Desktop Client on the desktop A31003 G2570 J100 5 7631 09 2012 24 OpenScape Personal Edition V7 Installation and Administration Installation Guide Installing OpenScape Desktop Client Installation 3 2 2 Installation and Installation Control via Command Lines When you start the setup via command prompt various switches and parameters are available to optimize the processes You open the command prompt with start gt Run enter cmd and confirm with OK NOTE Operating the OpenScape Desktop Client requires Microsoft NET Framework 3 5 SP1 Microsoft Windows Installer 3 1 as well as Microsoft WSE Runtime V2 0 SP3 and Microsoft Visual C 2005 SP1 Redist within the system All of these components except for Microsoft NET Framework 3 5 SP1 are installed in the scope of the software setup via the setup exe file if they are not available yet Prior to an installation via command line e g silent installation the installation requirements must be ensured by the administrator Please obtain the
139. tyShow Is not automatically created upon the setup Possible values Function The security dialog is hidden No corresponding Security entry for the HiPath Provider The security dialog is displayed The Security entry for the HiPath Provider is available 15 4 LoadBehavior REG_DWORD You can activate or deactivate the Microsoft Outlook add in via the registry value LoadBehavior under the following key HKEY LOCAL MACHINE SOFTWARE Microsoft Office Outlook Addins OCIn NOTE The registry value LoadBehavior is automatically created upon the setup Possible values Function The add in is not loaded and there is no connection to the add in Select this setting to deactivate the add in 3 The add in is loaded and the connection to the add in is set up default setting Select this setting to activate the add in A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 137 Important Registry Values LoadBehavior REG_DWORD A31003 G2570 J100 5 7631 09 2012 138 OpenScape Personal Edition V7 Installation and Administration Installation Guide Index A Acronym directory 14 Activating data encryption 70 Adding a Lotus Notes mail database 74 79 Adding a Lotus Notes mail view 75 Adding the Lotus Notes address book 74 77 C Call Forwarding Busy 58 Call Forwarding No Reply 58 Call forwarding unconditional 58 Canonical number format 4
140. u edit the configuration folders manually you can use Windows environment variables according to your individual requirements You find an overview of common Windows environment variables in Section 6 2 3 Common Windows Environment Variables on page 49 If the settings folder is modified for a preconfigured version of the OpenScape Desktop Client specific files must be moved from the old to the new settings folder You find continuative information on this in Section 6 3 Moving Configuration Folders on page 51 A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide Configuring OpenScape Desktop Client Modifying Configuration Folders 6 2 2 1 Using System Variables in the defined Settings Folder System variables can be used by specifying the settings folder You cannot then use the Settings Folders Tool to modify the Settings folder Instead you must edit the entry manually in the relevant configuration file After installation this configuration file is stored under lt OpenScape Desktop Client program directory gt Client under the file name Siemens OpenScape exe config This file is saved in XML format and can be opened for example with the editor NOTE You must be familiar with the XML file format comment display etc e The entry for the Settings folder can be found under ConfigPath e The entry for the database folder can be found under
141. ublisher certificate must be checked online before the program start If no internet connection Is available the program start is delayed by a network timeout You can avoid the delayed start This is what you do Open the Tools menu of the nternet Explorer Click on the Internet Options menu item On the Advanced tab scroll down the Settings until you reach the Security section Then deactivate the Check for publisher s certificate revocation entry However this solution may seriously affect the security of your workstation Alternatively you can deactivate the validity check of the publisher certificate only for the OpenScape Desktop Client to avoid security problems This is possible by pasting the following entry in the Siemens OpenScape exe config file lt generatePublisherEvidence enabled false gt Example lt Configuration gt lt appSettings gt lt appSettings gt lt runtime gt lt generatePublisherEvidence enabled false gt lt runtime gt lt Configuration gt e The N editions of Microsoft Windows XP SP2 and higher Vista and 7 are shipped without Windows Media Player WMP and without media components This affects some OpenScape Desktop Client features such as playing MP3 files as ring tone In this case the Windows Media Player 11 for Windows XP N Vista N or the Windows Media Feature Pack for Microsoft Windows 7 must be downloaded from the Windows Media Download Center on the Microsoft website
142. witch to the forest and domain where you wish to create the QoS policy Click on a Group Policy Object GPO in the Group Policy Objects list with the right mouse button Select Edit The Group Policy Management Editor opens Click under Computer Configuration gt Policies gt Windows Settings on Policy based QoS with the right mouse button Select Create new policy in the opened menu Enter the name RTP Video Media under Policy name Enter the DSCP value 26 NOTE You need to tick off the Specify DSCP Value check box NOTE Do not perform any settings for the Throttle Rate A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 107 Configuring the QoS Policies How to configure QoS Policies 10 11 12 13 14 15 16 17 Click on Next Specify in the Only applications with this executable name field the name of the application this QoS policy is to apply for Siemens OpenScape exe Click on Next Select the following options e Any source IP address e Any destination IP address You have thus defined the IP addresses this QoS policy is to apply for Click on Next Specify the protocol this QoS policy is to apply for UDP Define the source port number a Select the From this source port number or range option a Enter the port number range 29120 29131 in the input field Select the To any destination port option You have now
143. y e g make it impossible to connect the communication system or to address the individual audio devices How to add or remove modules to or from the OpenScape Desktop Client configuration 7 6 1 Adding Modules NOTE You can add modules in the settings dialog only during the user login Click on Manage gt Settings in the login dialog 1 Open the settings dialog via the Manage gt Settings button in the OpenScape Desktop Client login dialog 2 Switch to the Modules tab The list displays the already active modules only 3 Click on Show all modules The available inactive modules are displayed in a list 4 Tick off the checkbox of the module that you want to add to the OpenScape Desktop Client configuration 5 Click on OK The settings are saved and the settings dialog closes NOTE f specific parameter settings are possible or required for the newly added module the module entry appears on the Advanced tab NOTE Parallel installation of some modules may not be possible A corre sponding message informs you if a module cannot be added because of a module already installed Confirm this message with OK Adding a new module will then be exited A31003 G2570 J100 5 7631 09 2012 OpenScape Personal Edition V7 Installation and Administration Installation Guide 61 Important Administration Steps Adding or removing Modules 62 7 6 2 Removing Modules NOTE You can remove modules in the settings dialog only during

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