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1. 105 10 42 GION scesnssvesiosnsonssivonsovusivonnnoisusovayvasdivngssouawsiceseasksutsutavien so pbtidoostaniieowpsbaxtenpinaneosivorossosibaesmosloktonsiioxensbnrpeondoe 112 10 5 Mail Pr tectiOM sccsesasecexaceccvsnacesscecsssaseaxscelessnososenaveseilocsseaancavnessiesaagavadsereasataxoatecsnenstocecasenseats 113 gu SCAM 113 ESAME 118 TERS M Loo Dp Tp 119 EIECTUS 120 10 61 hreatcatogofiBS unis ados Reis ninh Ss bethany wanncvlesuoinedspnninevestetaehtonetiawisvenleviyvennnunen 120 MORALE 121 Jc ep Q 123 JO WUT IIo zee ERREUR AUN MUN SNMP E 125 10 6 5 ZU DucH 125 ic Lou tte e TREND 126 Avira Antivirus Premium User Manual Status 23 Sep 2011 5 CG AVIRA oe 10 6 7 BI Tereld iT 126 10 68 s eet m 127 1 0 6 9 EI ER EAEE 128 Avira Antivirus Premium User Manual Status 23 Sep 2011 6 CG AVIRA S 1 Introduction Your Avira product protects your computer against viruses worms Trojans adware and spyware and other risks In this manual these are referred to as viruses or malware harmful software and unwanted programs The manual describes the program installation and operation For further options and inform
2. The dialog box Properties appears with more information on the file If you want to rescan a file Scanning a file is recommended if the virus definition file of your Avira product has been updated and a false positive report is suspected This enables you to confirm a false positive with a rescan and restore the file gt Highlight the file and click on p The file is scanned for viruses and malware using the system scan settings After the scan the dialog Rescan statistics appears which displays statistics on the status of the file before and after the rescan To delete a file gt Highlight the file and click on gt You have to confirm your choice with Yes If you want to upload the file to a Avira Malware Research Center web server for analysis Highlight the file you want to upload Avira Antivirus Premium User Manual Status 23 Sep 2011 47 R AV RA Overview of Avira Antivirus Premium 2012 wo o wv vy Click on r3 A dialog opens with a form for inputting your contact data Enter all the required data Select a type Suspicious file or Suspicion of false positive Select a response format HTML Text HTML amp Text Click OK The file is uploaded to a Avira Malware Research Center web server in compressed form Note In the following cases analysis by the Avira Malware Research Center is recommended Heuristic hits Suspicious file During a scan a file has been classified as
3. Extended risk categories for on demand and on access scan Password protection for access to the Control Center and the Configuration Security Update status display complete system scan status display product protection WMI Enable WMI support Event log configuration Configuration of report functions Setting of directories used Update Configuration of connection to download server set up of product updates Configuration of acoustic alerts when malware is detected Avira Antivirus Premium User Manual Status 23 Sep 2011 31 R AV RA Overview of Avira Antivirus Premium 2012 4 1 8 Tray icon After installation you will see the tray icon of your Avira product in the system tray of the taskbar Icon Description A Avira Realtime Protection is enabled Avira Realtime Protection is disabled The tray icon displays the status of the Realtime Protection service Central functions of your Avira product can be quickly accessed via the context menu of the tray icon To open the context menu click the tray icon with the right hand mouse button 4 1 9 Entries in the context menu e Activate Avira Realtime Protection Enables or disables the Avira Realtime Protection e Enable Avira Mail Protection Enables or disables the Avira Mail Protection e Enable Avira Web Protection Enables or disables the Avira Web Protection e Start Avira Opens the Control Center e Configure A
4. Action on detection You can define the actions to be performed by System Scanner when a virus or unwanted program is detected Options available in expert mode only Interactive If this option is enabled the results of the System Scanner scan are displayed in a dialog box When carrying out a scan with the System Scanner you will receive an alert with a list of the affected files at the end of the scan You can use the content sensitive menu to select an action to be executed for the various infected files You can execute the standard actions for all infected files or cancel the System Scanner Avira Antivirus Premium User Manual Status 23 Sep 2011 80 Ro AV RA Reference Configuration options Note The action Quarantine is preselected by default in the System Scanner notification Further actions can be selected via a context menu Automatic If this option is enabled no dialog box in case of a virus detection appears The System Scanner reacts according to the settings you predefine in this section as primary and secondary action Copy file to quarantine before action If this option is enabled the System Scanner creates a backup copy before carrying out the requested primary or secondary action The back up copy is saved in Quarantine where the file can be restored if it is of informative value You can also send the backup copy to the Avira Malware Research Center for further investigation Primary action Pr
5. Note For product activation or for a test license you need an active Internet link If no connection can be established to the servers of Avira please check the settings of the firewall used Connections via the HTTP protocol and port 80 web communication and via the encryption protocol SSL and port 443 are used for product activation Make sure that your firewall does not block incoming and outgoing data First of all check whether you can access web pages with your web browser The following describes how to activate your Avira product If you have not yet installed your Avira product gt Install your Avira product During the installation process you will be asked to select an activation option Activate product Activation with a valid full license Test product Activation with an evaluation license Enter the activation key for an activation with a full license Acknowledge the selection of the activation procedure by clicking Next wo v vy If and when necessary enter your personal data for registration and acknowledge by clicking Next Your license data will be displayed in the next window Your Avira product has been enabled gt Continue to install If you have already installed your Avira product gt Inthe Control Center select the menu item Help gt License management The license wizard opens in which you can select an activation option The next steps of product activation are identical wit
6. RA Overview of Avira Antivirus Premium 2012 configuration registers In this case a dialog appears asking you to activate expert mode 4 1 7 Configuration operation Navigate in the configuration window as you would in Windows Explorer gt Click an entry in the tree structure to display this configuration section in the detail window gt Click the plus symbol in front of an entry to expand the configuration section and display configuration subsections in the tree structure To hide configuration subsections click on the minus symbol in front of the expanded configuration section Note To enable or disable Configuration options and use the buttons you can also use the following key combinations Alt underlined letter in the option name or button description Note All configuration sections are only displayed in expert mode Activate expert mode to view all configuration sections Expert mode can be protected by a password that must be defined during activation If you want to confirm your Configuration settings gt Click OK The configuration window is closed and the settings are accepted OR gt Click Accept The settings are applied The configuration window remains open If you want to finish configuration without confirming your settings gt Click Cancel The configuration window is closed and the settings are discarded If you want to restore all configuration settings to defaul
7. RAVIRA CG AVIRA troduction Trademarks and Copyright Trademarks Windows is a registered trademark of the Microsoft Corporation in the United States and other countries All other brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual This does not mean however that they may be used freely Copyright information Code provided by third party providers was used for Avira Antivirus Premium 2012 We thank the copyright owners for making the code available to us For detailed information on copyright please refer to Third Party Licenses in the Program Help of Avira Antivirus Premium 2012 Avira Antivirus Premium User Manual Status 23 Sep 2011 2 CG AVIRA E Table of Contents 1 Li Introduction 0e09060909000000000000000000000000000000000000000000000000000000000000000000000000000000 7 Tel ons and empliase5 sica ENRARESEIRU ERR adorns EATEN a DERE EVER EM ene 7 2 Product information 090909000000000000000000000000000000000000000000000000000000000000000000000 9 XNEP DU Roe TIU enone 9 2 2 System TOQUINGITICING oiu wx RENTES VESETRACERKUEE VEU RUE UR Sovassea EVER UREEVU MUS ERUNT rensa ias 10 CECNEE e teE goljoe rie Pers 11 2 3 1 LiGense NIVEA SN vorago owe KERE PIER URS n ER Di EROR TERRE VER VER eR t PN ER ER NR 12 3 Installation and uniristallalohcs oes ibn aw XAREASRENAEREAFWIUFRUBERANE FA MERE REA EAE 13 ORE
8. The website requested from the web server and or any data or files transferred are moved to quarantine The affected file can be recovered from quarantine manager if it has an informative value or if necessary sent to the Avira Malware Research Center Ignore The website requested from the web server and or the data and files that were transferred are forwarded on by Web Protection to your web browser Warning This could allow viruses and unwanted programs to access your computer system Only select the Ignore option in exceptional cases Avira Antivirus Premium User Manual Status 23 Sep 2011 46 R AV RA Overview of Avira Antivirus Premium 2012 Note We recommend that you move any suspicious file that cannot be repaired to quarantine Note You can also send files reported by the heuristic to us for analysis For example you can upload these files to our website http www avira com sample upload You can identify files reported by the heuristic from the designation HEUR or HEURISTIC that prefixes the file name e g HEUR testtile 4 2 12 Handling quarantined files qua To handle quarantined files gt Inthe Control Center select the section Administration gt Quarantine section gt Check which files are involved so that if necessary you can reload the original back onto your computer from another location If you want to see more information on a file gt Highlight the file and click on
9. Scanning exceptions Input box In this box you enter the email address that you want to add to the list of email addresses not to be scanned Depending on your settings the email address will no longer be scanned in future by the Mail Protection Add With this button you can add the email address entered in the input box to the list of email addresses not to be scanned Delete This button deletes a highlighted email address from the list Email address Email that is no longer to be scanned Avira Antivirus Premium User Manual Status 23 Sep 2011 118 Ro AV RA Reference Configuration options Malware When this option is enabled the email address is no longer scanned for malware Up You can use this button to move a highlighted email address to a higher position If no entry is highlighted or the highlighted address is at the first position in the list this button is not enabled Down You can use this button to move a highlighted email address to a lower position If no entry is highlighted or the highlighted address is at the last position in the list this button is not enabled Cache The Mail Protection cache contains data regarding the scanned emails that is displayed as statistical data in the Control Center under Mail Protection Options available in expert mode only Maximum number of emails to be stored in the cache This field is used to set the maximum number of emails that are stored by Mail Pr
10. The entries in the list must not result in more than 6000 characters in total Warning These files are not included in a scan Note The files included in this list are recorded in the report file Please check the report file from time to time for unscanned files as perhaps the reason you excluded a file here no longer exists In this case you should remove the name of this file from this list again Input box In this input box you can enter the name of the file object that is not included in the on demand scan No file object is entered as the default setting L The button opens a window in which you can select the required file or the required path When you have entered a file name with its complete path only this file is not scanned Avira Antivirus Premium User Manual Status 23 Sep 2011 84 Ro AV RA Reference Configuration options for infection If you have entered a file name without a path all files with this name irrespective of the path or drive are not scanned Add With this button you can add the file object entered in the input box to the display window Delete The button deletes a selected entry from the list This button is inactive if no entry is selected Note If you add a complete partition to the list of the file objects only those files that are saved directly under the partition will be excluded from the scan which does not apply to files in sub directories on the corresponding p
11. Updates to the virus definition file and scan engine are performed independently of this setting The conditions for this option are complete configuration of the update and an open connection to a download server You will receive notifications via a desktop popup window and via an alert from the Updater in the Control Center under Overview Events Notify once again after n day s If the product update was not installed after the initial notification enter in this box the number of days that are to elapse before you are again notified that product updates are available Do not download product updates If this option is enabled no automatic product updates or notifications of available product updates by the Updater are performed Updates to the virus definition file and search engine are performed independently of this setting Warning An update of the virus definition file and of the search engine is performed during every update process independent of the settings for the product update see Chapter Updates Note If you have enabled an option for an automatic product update you can Avira Antivirus Premium User Manual Status 23 Sep 2011 101 Ro AV RA Reference Configuration options configure further restart notification and cancellation options under Restart settings Options available in expert mode only 10 3 2 Restart settings When a product update for your Avira product is performed you may have to rest
12. suspicious by your Avira product and moved to quarantine Analysis of the file by the Avira Malware Research Center has been recommended in the virus detection dialog box or in the report file generated by the scan Suspicious file You consider a file to be suspicious and have therefore moved this file to quarantine but a scan of the file for viruses and malware is negative Suspicion of false positive You assume that a virus detection is a false positive Your Avira product reports a detection in a file which is very unlikely to have been infected by malware Note The size of the files you upload is limited to 20 MB uncompressed or 8 MB compressed Note You can only upload one file at a time If you want to export the properties of a quarantined object to a text file Highlight the quarantined object and click on The text file quarantaene Notepad opens containing the data from the selected quarantined object P Save the text file You can also restore the files in quarantine see Chapter Quarantine Restoring files in quarantine Avira Antivirus Premium User Manual Status 23 Sep 2011 48 R AV RA Overview of Avira Antivirus Premium 2012 4 2 13 Restore the files in quarantine Different icons control the restore procedure depending on the operating system e In Windows XP and 2000 This icon restores the files to their original directory This icon restores the files to a directory of your cho
13. what is to be done if a virus or unwanted program is found in an attachment Delete If this option is enabled the affected attachment is deleted if a virus or unwanted program is found and replaced by a default text Ignore If this option is enabled the attachment is ignored despite detection of a virus or unwanted program and delivered Move to quarantine If this option is enabled the affected attachment is placed in Quarantine and then deleted replaced by a default text If required the affected attachment s can later be restored Warning If you select this option you have no protection against viruses and unwanted programs by the Mail Protection Only select this item if you are certain you know what you are doing Disable the preview in your email program never open attachments by double clicking Further actions This configuration section contains further settings for actions performed when Mail Protection finds a virus or unwanted program in an email or in an attachment Options available in expert mode only Note These actions are performed exclusively when a virus is detected in incoming emails Avira Antivirus Premium User Manual Status 23 Sep 2011 116 Ro AV RA Reference Configuration options Default text for deleted and moved emails The text in this box is inserted in the email as a message instead of the affected email You can edit this message A text may contain a maximum of 500 charac
14. 6 9 Alerts Your Avira product generates so called slide ups desktop notifications for specific events which give information on successful or failed program sequences such as updates Under Alerts you can enable or disable the notifications for specific events With desktop notifications you have the option of disabling the notification directly in the slide up You can reactivate the notification in the Alerts configuration window Update Alert if last update is older than n day s In this box you can enter the maximum number of days allowed to have passed since the last update If this number of days has passed a red icon is displayed for the update status under Status in the Control Center Show notice if the virus definition file is out of date If this option is enabled you will obtain an alert if the virus definition file is not up to date With the help of the alert option you can configure the temporal interval for an alert if the last update is older than n day s Warnings Notes with the following situations Dial up connection is used If this option is enabled you will receive a desktop notification alert if a dialer creates a dial up connection on your computer via the telephone or ISDN network There is a danger that the connection may have been created by an unknown and unwanted dialer and that the connection may be chargeable see Viruses and more gt Threat categories Dialer Files have been successfull
15. AV RA Reference Configuration options In this field you can select the MIME types content types for the transferred data to be ignored by Web Protection during scanning File types MIME types skipped by Web Protection user defined All MIME types content types for the transferred data in the list are ignored by Web Protection during scanning Input box In this box you can input the name of the MIME types and file types to be ignored by Web Protection during scanning For file types enter the file extension e g htm For MIME types indicate the media type and where applicable sub type The two statements are separated from one another by a single slash e g video mpeg or audio x wav Note No wildcards for any number of characters or for a single character can be used when entering file types and MIME types Warning All file types and content types on the exclusion list are downloaded into the Internet browser without further scanning of the blocked requests List of file and MIME types to be blocked in Web Protection Scan Blocked requests or by Web Protection For all entries on the exclusion list the entries on the list of file and MIME types to be blocked are ignored No scan for viruses and malware is performed MIME types Examples for media types text for text files image for graphics files video for video files audio for sound files application for files linked to a particular prog
16. Highlight the license file and click Open A message appears gt Click OK to confirm The license is activated gt If necessary restart your system 4 2 2 Automatic license renewal To renew your Avira product s license automatically You may renew automatically your license for your Avira product by activating the check box in the License renewal section of the Online Shop If you have not yet installed your Avira product gt Select your product in the Avira Online Shop Avira Antivirus Premium User Manual Status 23 Sep 2011 33 R AV RA Overview of Avira Antivirus Premium 2012 Select the check box Automatically renew license at expiration Click Next to review your entire purchase data Select Automatically renew license at expiration again Accept the End User License Agreement v o s v o0 vy Click Complete purchase to save and process your order If you have already installed your Avira product gt Click Status in the sidebar of the Control Center Click the option Renew next to Your product is activated until Your request will be sent to the License Overview section of the Avira homepage The License Overview section displays the product s you have licenses for and you may change the status of the Automatic renewal feature here The feature offers two options ON and OFF and displays N A if the license is not eligible for automatic renewal Change the Automatic renewal status by clicki
17. If the option Fraudulent software is enabled with a check mark in the configuration Threat categories you receive a corresponding alert if your Avira product detects such files Games There is a place for computer games but it is not necessarily at work except perhaps in the lunch hour Nevertheless with the wealth of games downloadable from the Internet a fair bit of mine sweeping and Patience playing goes on among company employees and civil servants You can download a whole array of games via the Internet Email games have also become more popular numerous variants are circulating ranging from simple chess to fleet exercises including torpedo combats The corresponding moves are sent to partners via email programs who answer them Studies have shown that the number of working hours devoted to computer games has long reached economically significant proportions It is therefore not surprising that more and more companies are considering ways of banning computer games from workplace computers Your Avira product recognizes computer games If the Games option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects a game The game is now over in the truest sense of the word because you can simply delete it Jokes Jokes are merely intended to give someone a fright or provide general amusement without causing harm or reproducing When a joke progr
18. The recommended update interval is 2 hours Note You can also carry out a manual update directly via the Windows security center Avira Antivirus Premium User Manual Status 23 Sep 2011 37 R AV RA Overview of Avira Antivirus Premium 2012 4 2 6 Using a scan profiles to scan for viruses and malware A scan profile is a set of drives and directories to be scanned The following options are available for scanning via a scan profile Use predefined scan profile If the predefined scan profile corresponds to your requirements Customize and apply scan profile manual selection If you want to scan with a customized scan profile Create and apply new scan profile If you want to create your own scan profile Depending on the operating system various icons are available for starting a scan profile In Windows XP and 2000 p This icon starts the scan via a scan profile In Windows Vista In Microsoft Windows Vista the Control Center only has limited rights at the moment e g for access to directories and files Certain actions and file accesses can only be performed in the Control Center with extended administrator rights These extended administrator rights must be granted at the start of each scan via a scan profile p This icon starts a limited scan via a scan profile Only directories and files that Windows Vista has granted access rights to are scanned SThis icon starts the scan with extended administra
19. User Manual Status 23 Sep 2011 100 Ro AV RA Reference Configuration options Download and install product updates automatically If this option is enabled product updates are downloaded and automatically installed by the Update component as soon as they become available Updates to the virus definition file and scan engine are performed independently of this setting The conditions for this option are complete configuration of the update and an open connection to a download server Download product updates If a restart is necessary install the update after the system restart otherwise install it immediately If this option is enabled product updates will be downloaded as soon as they become available If no restart is necessary the update is installed automatically after the update file is downloaded If a product update requires you to restart your computer it will be executed at the next user controlled system reboot and not immediately after the download of the update file This has the advantage that the restart is not performed while users are working at their computers Updates to the virus definition file and scan engine are performed independently of this setting The conditions for this option are complete configuration of the update and an open connection to a download server Notify user if product updates are available If this option is enabled you will be notified by email when new product updates become available
20. WWW avira com forum avira com etc avira OR avira All URLs with the second level domain avira are excluded from Web Protection scans The specification implies all existing top level domains or subdomains for avira WWW avira com www avira de forum avira com etc domain All URLs containing a second level domain with the string domain are excluded from Web Protection scans www domain com www new domain de www sample domain1 de net OR net All URLs with the top level domain net are excluded from Web Protection scans www name1 net www name2 net etc Warning Enter the URLs you want to exclude from the Web Protection scan as precisely as possible Avoid specifying an entire top level domain or parts of a second level domain because there is a risk that Internet pages that distribute malware and undesirable programs will be excluded from the Web Protection scan through global specifications under exclusions You are recommended to specify at least the complete second level domain and the top level domain domainname com Heuristic This configuration section contains the settings for the heuristic of the scan engine Options available in expert mode only Avira products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves
21. You can choose to install individual program components see Chapter Installation and uninstallation Installation modules e A target folder can be selected for the program files to be installed e You can disable Create a desktop icon and program group in the Start menu e Using the configuration wizard you can define custom settings for your Avira product and initiate a short system scan that is performed automatically after installation 3 2 Pre Setup Note Before installation check whether your computer fulfils all the minimum system Avira Antivirus Premium User Manual Status 23 Sep 2011 13 R AVI RA Installation and uninstallation requirements If your computer satisfies all requirements you can install the Avira product Note When installing on a server operating system the Realtime Protection and the files protection are not available Pre Setup V Close your email program It is also recommended to end all running applications V Make sure that no other virus protection solutions are installed The automatic protection functions of various security solutions may interfere with each other The Avira product will search for possible incompatible software on your computer f potentially incompatible software is detected Avira generates a list of these programs Itis recommended to remove these software programs in order not to endanger the stability of your computer Select the check box for thos
22. a single slash e g video mpeg or audio x wav Note Files which are already stored on your system as temporary Internet files and blocked by Web Protection can however be downloaded locally from the Internet by your computer s Internet browser Temporary Internet files are files saved on your computer by the Internet browser so that websites can be accessed more quickly Note The list of blocked file and MIME types is ignored if they are entered in the list of excluded file and MIME types under Web Protection Scan Exceptions Note No wildcards for any number of characters or for a single character can be used when entering file types and MIME types MIME types Examples for media types text for text files image for graphics files video for video files audio for sound files application for files linked to a particular program Examples of excluded file and MIME types application octet stream application octet stream MIME type files executable files bin exe com dll class are blocked by Web Protection application olescript application olescript MIME type files ActiveX script files axs are blocked by Web Protection exe All files with the extension exe executable files are blocked by Web Protection Avira Antivirus Premium User Manual Status 23 Sep 2011 107 Ro AV RA Reference Configuration options msi All files with the extension msi Windows Ins
23. affected attachment can later be delivered via the quarantine manager Ignore The affected email is delivered Warning This could allow viruses and unwanted programs to access your computer system Only select the Ignore option in exceptional cases Disable the preview in your mail client never open any attachments with a double click Avira Antivirus Premium User Manual Status 23 Sep 2011 45 R AV RA Overview of Avira Antivirus Premium 2012 Mail Protection actions Outgoing emails Move mail to quarantine do not send The email together with all attachments is copied to Quarantine and is not sent The email remains in the outbox of your email client You receive an error message in your email program All other emails sent from your email account will be scanned for malware Block sending of mails do not send The email is not sent and remains in the outbox of your email client You receive an error message in your email program All other emails sent from your email account will be scanned for malware Ignore The affected email is sent Warning Viruses and unwanted programs can penetrate the computer system of the email recipient in this way Web Protection actions Deny access The website requested from the web server and or any data or files transferred are not sent to your web browser An error message to notify you that access has been denied is displayed in the web browser Move to quarantine
24. appears gt Select your HBEDV KEY and click Open The activation code is copied to the License Wizard gt Click Next gt If you would like to test the product continue reading at chapter Test product installation The installation progress is displayed by a green bar gt Click Finish to end setup process and close the License Wizard Avira Antivirus Premium User Manual Status 23 Sep 2011 16 R AVI RA Installation and uninstallation The Avira Tray Icon is placed in the taskbar In order to ensure effective protection for your computer the module Updater will search for possible updates The Luke Filewalker window opens and a short system scan is performed The status of the check as well as the results are displayed gt If after the scan you are asked to restart your computer click Yes to ensure that your system is fully protected After a successful installation we recommend that you check the program is up to date in the Status field of the Control Center gt If your Avira product shows that your computer is not secure click Fix problem The dialog Restore protection opens gt Activate the preset options in order to maximize the security of your system gt If appropriate perform a complete system scan afterwards 3 4 Custom Installation Installing your Avira product Start the installation program by double clicking the installation file you have downloaded from the Internet
25. by default If the option Dialers is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if a dialer is detected You can now simply delete the potentially unwanted 0190 0900 dialer However if it is a wanted dial up program you can declare it an exceptional file and this file is then no longer scanned in future Double Extension Files Executable files that hide their real file extension in a suspicious way This camouflage method is often used by malware Your Avira product recognizes Double Extension Files If the option Double Extension files is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such files Fraudulent software Also known as scareware or rogueware it is a fraudulent software that pretends that your computer is infected by viruses or malware This software looks deceptively similar to professional antivirus software but is meant to raise uncertainty or to scare the user Its purpose is to make the victims feel threatened of imminent unreal danger and to make Avira Antivirus Premium User Manual Status 23 Sep 2011 69 R AV RA Viruses and more them pay to eliminate it There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action which in reality is the real attack Your Avira product detects scareware
26. desktop notification is displayed In the desktop notification you can remove the malware detected or transfer the malware to the System Scanner component using the Details button for further virus management The System Scanner opens a window containing notification of the detection which gives you various options for managing the affected file via a context menu see Detection System Scanner Avira Antivirus Premium User Manual Status 23 Sep 2011 42 R AV RA Overview of Avira Antivirus Premium 2012 Automatic In automatic action mode when a virus or unwanted program is detected the action you selected in this area is executed automatically Action options for Mail Protection Web Protection Interactive In interactive action mode if a virus or unwanted program is detected a dialog box appears in which you can select what to do with the infected object This option is enabled as the default setting Automatic In automatic action mode when a virus or unwanted program is detected the action you selected in this area is executed automatically In interactive action mode you can react to detected viruses and unwanted programs by selecting an action for the infected object in the alert and executing the selected action by clicking Confirm The following actions for handling infected objects are available for selection Note Which actions are available for selection depends on the operating system the protection comp
27. in expert mode only Avira Antivirus Premium User Manual Status 23 Sep 2011 114 Ro AV RA Reference Configuration options Note To verify the protocols and ports used call up the properties of your email accounts in your email client program Default ports are mostly used Enable IPv6 support If this option is enabled Internet Protocol version 6 is supported by the Mail Protection Option available in expert mode only Action on detection This configuration section contains settings for actions performed when Mail Protection finds a virus or unwanted program in an email or in an attachment Options available in expert mode only Note These actions are performed both when a virus is detected in incoming emails and when a virus is detected in outgoing emails Interactive If this option is enabled a dialog box appears when a virus or unwanted program is detected in an email or attachment in which you can choose what is to be done with the email or attachment concerned This option is enabled as the default setting Show progress bar If this option is enabled the Mail Protection shows a progress bar during downloading of emails This option can only be enabled if the option Interactive has been selected Automatic If this option is enabled you are no longer notified when a virus or unwanted program is found Mail Protection reacts according to the settings you define in this section Affected emails
28. names containing special symbols Drive information must be entered as follows Drive letter The colon symbol is only used to specify drives When specifying the process you can use the wildcards any number of characters and a single character C Program Files Application application exe C Program Files Application applicatio exe Avira Antivirus Premium User Manual Status 23 Sep 2011 92 Ro AV RA Reference Configuration options C Program Files Application applic exe C Program Files Application exe To avoid the process being excluded globally from monitoring by Realtime Protection specifications exclusively comprising the following characters are invalid asterisk question mark forward slash backslash dot colon You have the option of excluding processes from monitoring by the Realtime Protection without full path details For example application exe This however only applies to processes where the executable files are located on hard disk drives Do not specify any exceptions for processes where the executable files are located on dynamic drives Dynamic drives are used for removable disks such as CDs DVDs or USB sticks Warning Please note that all file accesses by processes recorded in the list are excluded from the scan for viruses and unwanted programs The Windows Explorer and the operating system itself cannot be excluded A corresponding entr
29. of Avira Antivirus Premium 2012 Close the Control Center via the menu command Close in the menu File or by clicking on the close tab in the Control Center 4 1 3 Operate Control Center To navigate in the Control Center gt Select an activity in the navigation bar The activity opens and other sections appear The first section of the activity is selected and displayed in the view P If necessary click another section to display this in the detail window Note You can activate the keyboard navigation in the menu bar with the help of the Alt key If navigation is activated you can move within the menu with the arrow keys With the Return key you activate the active menu item To open or close menus in the Control Center or to navigate within the menus you can also use the following key combinations Alt underlined letter in the menu or menu command Hold down the Alt key if you want to access a menu a menu command or a submenu To process data or objects displayed in the detail window gt Highlight the data or object you wish to edit To highlight multiple elements elements in columns hold down the control key or the shift key while selecting the elements gt Click the appropriate button in the upper bar of the detail window to edit the object 4 1 4 Control Center overview e Status In Status screen you will find all sections with which you can monitor the functioning of your Avira product The Statu
30. of the directory level gt Click the icon Windows XP or Windows Vista The Luke Filewalker window appears and a system scan is started When the scan is completed the results are displayed 4 2 11 React to detected viruses and malware For the individual protection components of your Avira product you can define how your Avira product reacts to a detected virus or unwanted program in the Configuration under the section Action on detection No configurable action options are available for the ProActiv component of the Realtime Protection Notification of a detection is always given in the Realtime Protection Suspicious application behavior window Action options for the System Scanner Interactive In interactive action mode the results of the System Scanner scan are displayed in a dialog box This option is enabled as the default setting In the case of System Scanner scan you will receive an alert with a list of the affected files when the scan is complete You can use the content sensitive menu to select an action to be executed for the various infected files You can execute the standard actions for all infected files or cancel the System Scanner Automatic In automatic action mode when a virus or unwanted program is detected the action you selected in this area is executed automatically Action options for the Realtime Protection Interactive In interactive action mode data access is denied and a
31. viruses and unwanted programs Note We recommend regularly installing Microsoft updates to close any gaps in security An email sent via a TSL connection has been blocked by Mail Protection Reason Transport Layer Security TLS encryption protocol for data transfers on the Internet is not supported by Mail Protection at this time The following options are available for sending the email gt Use a different port from port 25 which is used by SMTP This will bypass monitoring by Mail Protection gt Turn off the TSL encrypted connection and disable TSL support in your email client Disable temporarily monitoring of outgoing emails by Mail Protection in the configuration under Mail Protection Scan Webchat is not operational Chat messages are not displayed data are being loaded in the browser This phenomenon may occur during chats which are based on the HTTP protocol with transfer encoding chunked Reason Web Protection checks the data sent completely for viruses and undesired programs first of all before the data are loaded into the web browser During a data transfer with transfer encoding chunked Web Protection cannot determine the message length or the data volume gt Enter the configuration of the URL of the web chats as an exception see Configuration Web Protection Exceptions 7 2 Shortcuts Keyboard commands also called shortcuts offer a fast possibility to navigate through the
32. window Minimize progress bar only Maximize Entire job window Click Finish Your newly created job appears on the start page of the Administration gt Scheduler section with the status enabled check mark Where appropriate deactivate jobs that are not to be performed the following icons to further define your jobs View properties of a job Avira Antivirus Premium User Manual Status 23 Sep 2011 36 Ro AV RA Overview of Avira Antivirus Premium 2012 Editjob Delete job Start job Stop job 4 2 5 Start a manual update You have various options for starting an update manually When an update is started manually the virus definition file and scan engine are always updated A product update can only take place if you have activated the option Download and install product updates automatically in the configuration under PC protection Update Product update To start an update of your Avira product manually gt With the right hand mouse button click the Avira tray icon in the taskbar A context menu appears gt Select Start update The Updater dialog box appears OR Inthe Control Center select the section Overview gt Status gt In the Last update field click on the Start update link The Updater dialog box appears OR P In the Control Center in the Update menu select the menu command Start update The Updater dialog box appears Note We recommend regular automatic updates
33. I p 13 3 1 1 DAS TAINAN IR o1 1a E E E TI 13 32 Pre Setup eia eerren seier m 13 OM MEZ e Ace METTUS 15 3 4 Custom Installati n T EEM 17 3 5 Tlestproduct instalation NETT TEES 20 3 6 Configuration Wizard eessessesseessessoesseeseessesseesscsseessesseesscesesssessoesseesoessessoesseesoesseesoesseesesese 21 Bf Change instalation NET T I TM 22 SEM ucicuvdine ee 23 SIME eU TR 24 4 Overview of Avira Antivirus Premium 2012 cccccccccccccccccccccccccccccccce 2D 4 1 User interface and operation ERREUR 25 LANMEEt Etro 25 4 1 2 Starting and closing of Control Center s ciecacsvscssncinchosacprastonssnchesiudens ton tome kae etn odere bro recae roi rels 26 AAS ci ES o ai ESI ome 27 4 1 4 Control Center Overview iip papi RR acutus nae Re dU Sub P Qu Re MEO aput 27 LOUPE escis ERREUR URN 28 4 1 6 ACCESSING the GonllguratlDlss noe cie he URE Ro na eA ER vo tO ERR EAS ERE tU ARR REA ERAS ERREUR KU 29 LE sies NOP SI ANION RR Uu u 30 LE HAY UGC eer 32 4 1 9 Entries in the context menu RN T Rr 32 Avira Antivirus Premium User Manual Status 23 Sep 2011 3 CG AVIRA trode Ae TAO WU Pi S 33 42 Activate INCENSE op pcr RU YRPAEH EQ ER URBEM KER HR EHAERERORCURI MERKUR RETO E PRO REGERE ERC UR aeeai Sioe EE seine 33 422 Automatic license renewal soon e doniniciiercoss ekigus rec
34. IVICB Loses cS ME VINMSESEM E PPMEMIMDRIE D EM MUELPE SERE PE FEM EE RE REFEEE 75 9 1 Contact addleS8 eva osos no aa add es eI DN Nd aUud id data das UN o ad 75 9 2 Technical SUBBOEDussscadw s d nrbzca a ede ax eV Rev RRV natara aanse vaa iu CH du ed vr EH e DER Va Ra RAV CR D RR 75 93 FOU SOICIOUS MIB audaci iicet ove co aed eevee om Dui d Abe ton du atone tc as etna E td DER TCR dE 76 9 4 Reporting false Mee c NER T 76 9 5 Your feedback Tor more security sessssesesssessesseesscsseessessossseeseesseeseessesseessesseessesseessessesese 76 10 Reference Configuration options ccccccccccccsccsccccccccccccccccccssccce 7 7 10 1 System sy CUMS EET T TN tasers erinnsboe 77 TORT SCAN C A 77 10 12 Reporteris ierste esarri aaiae ietis iaee Rees ton EE ONE NERONI DN UID OUS 86 10 2 Realtime Protection s einen aoa uia Kd Passi aes ceitedaus Er DK DRM AM DE KU E ENSE du rta qs UNE 87 10 21 2568s esaet ecd unen UNheD E E M M E E MM 87 Ju PB nid Y 96 ju Lou PE 99 10 3 Update Nee P REPRE a 100 UM issu ieu eii E 100 103 2 Restart SelldSuiienir RP OMEN EPI e a DNI NEIN FUN BIN ESERE 102 10 3 3 W b Serve e RRRR m 103 10 4 Web PEOUOIOI Ge a RU ENURNARREISINREINISURNIFRSISEPAEEUR FERMER TASTE RARUS RU REMIS NAE ES n EUER SS T ISIN ERI IDEE 105 TOA SCAN
35. If All files is enabled the button File extensions cannot be selected Use smart extensions If this option is enabled the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program This means that your Avira program decides whether the files are scanned or not based on their content This procedure is somewhat slower than Use file extension list but more secure since not only on the basis of the file extension is scanned This option is enabled as the default setting and is recommended Avira Antivirus Premium User Manual Status 23 Sep 2011 77 Ro AV RA Reference Configuration options Note If Use smart extensions is enabled the button File extensions cannot be selected Use file extension list If this option is enabled only files with a specified extension are scanned All file types that may contain viruses and unwanted programs are preset The list can be edited manually via the button File extension Note If this option is enabled and you have deleted all entries from the list with file extensions this is indicated with the text No file extensions under the button File extensions File extensions With the aid of this button a dialog box is opened in which all file extensions are displayed that are scanned in Use file extension list mode Default entries are set for the extensions but entries can be added or deleted Note Please note that the default list m
36. The action chosen for Affected emails is performed when the Mail Protection finds a virus or an unwanted program in an email If the option Ignore is selected it is also possible under Affected attachments to select the process for dealing with a virus or unwanted program detected in an attachment Delete If this option is enabled the affected email is automatically deleted if a virus or unwanted program is found The body of the email is replaced by the default text given below The same applies to all attachments included these are also replaced by a default text Avira Antivirus Premium User Manual Status 23 Sep 2011 115 Ro AV RA Reference Configuration options Ignore If this option is enabled the affected email is ignored despite detection of a virus or unwanted program However you can decide what is to be done with the affected attachment Move to quarantine If this option is enabled the complete email including all attachments is placed in Quarantine if a virus or unwanted program is found If required it can later be restored The affected email itself is deleted The body of the email is replaced by the default text given below The same applies to all attachments included these are also replaced by a default text Affected attachments The option Affected attachments can only be selected if the setting Ignore has been selected under Affected emails With this option it is now possible to decide
37. VBScript etc to insert themselves in other new scripts or to spread themselves by calling operating system functions This frequently happens via email or through the exchange of files documents A worm is a program that multiplies itself but that does not infect the host Worms cannot consequently form part of other program sequences Worms are often the only possibility to infiltrate any kind of damaging programs on systems with restrictive security measures Spyware Spyware are so called spy programs that intercept or take partial control of a computer s operation without the user s informed consent Spyware is designed to exploit infected computers for commercial gain Trojan horses short Trojans Trojans are pretty common nowadays Trojans include programs that pretend to have a particular function but that show their real image after execution and carry out a different function that in most cases is destructive Trojan horses cannot multiply themselves which differentiates them from viruses and worms Most of them have an interesting name SEX EXE or STARTME EXE with the intention to induce the user to start the Trojan Immediately after execution they become active and can for example format the hard disk A dropper is a special form of Trojan that drops viruses i e embeds viruses on the computer system Zombie A zombie PC is a computer that is infected with malware programs and that enables hackers to abuse computer
38. ails the phishers can assume the identities of the victims and carry out transactions in their name What is clear is that banks and insurance companies never ask for credit card numbers PINs TANs or other access details by email SMS or telephone Polymorph viruses Polymorph viruses are the real masters of disguise They change their own programming codes and are therefore very hard to detect Program viruses A computer virus is a program that is capable of attaching itself to other programs after being executed and cause an infection Viruses multiply themselves unlike logic bombs and Trojans In contrast to a worm a virus always requires a program as host where the virus deposits its virulent code The program execution of the host itself is not changed as a rule Avira Antivirus Premium User Manual Status 23 Sep 2011 73 R AV RA Viruses and more Rootkits A rootkit is a collection of software tools that are installed after a computer system has been infiltrated to conceal logins of the infiltrator hide processes and record data generally speaking to make themselves invisible They attempt to update already installed spy programs and reinstall deleted spyware Script viruses and worms Such viruses are extremely easy to program and they can spread if the required technology is on hand within a few hours via email round the globe Script viruses and worms use one of the script languages such as Javascript
39. all programs that are written in the macro language of an application e g WordBasic under WinWord 6 0 and that can normally only spread within documents of this application Because of this they are also called document viruses In order to be active they need that the corresponding applications are activated and that one of the infected macros has been executed Unlike normal viruses macro viruses consequently do not attack executable files but they do attack the documents of the corresponding host application Pharming Pharming is a manipulation of the host file of web browsers to divert enquiries to spoofed websites This is a further development of classic phishing Pharming fraudsters operate their own large server farms on which fake websites are stored Pharming has established itself as an umbrella term for various types of DNS attacks In the case of a manipulation of the host file a specific manipulation of a system is carried out with the aid of a Trojan or virus The result is that the system can now only access fake websites even if the correct web address is entered Phishing Phishing means angling for personal details of the Internet user Phishers generally send their victims apparently official letters such as emails that are intended to induce them to reveal confidential information to the culprits in good faith in particular user names and passwords or PINs and TANs of online banking accounts With the stolen access det
40. am is loaded the computer will usually start at some point to play a tune or display something unusual on the screen Examples of jokes are the washing machine in the disk drive DRAIN COM or the screen eater BUGSRES COM But beware All symptoms of joke programs may also originate from a virus or Trojan At the very least users will get quite a shock or be thrown into such a panic that they themselves may cause real damage Thanks to the extension of its scanning and identification routines your Avira product is able to detect joke programs and eliminate them as unwanted programs if required If the option Jokes is enabled with a check mark in the configuration under Threat categories a corresponding alert is issued if a joke program is detected Phishing Phishing also known as brand spoofing is a clever form of data theft aimed at customers or potential customers of Internet service providers banks online banking services Avira Antivirus Premium User Manual Status 23 Sep 2011 70 R AV RA Viruses and more registration authorities When submitting your email address on the Internet filling in online forms accessing newsgroups or websites your data can be stolen by Internet crawling spiders and then used without your permission to commit fraud or other crimes Your Avira product recognizes Phishing If the option Phishing is enabled with a check mark in the configuration under Threat categories you receive a corr
41. ame domainname com name com valid but not recommended Specifications without dots like name are interpreted as part of a top level domain and are not advisable Warning All websites on the list of excluded URLs are downloaded into the Internet browser without further scanning by the web filter or by Web Protection For all entries in the list of excluded URLs the entries in the web filter see Web Protection Scan Blocked requests are ignored No scan for viruses and malware is performed Only trusted URLs should therefore be excluded from Web Protection scans Add The button allows you to copy the URL entered in the input field Internet address to the viewer window Avira Antivirus Premium User Manual Status 23 Sep 2011 110 Ro AV l RA Reference Configuration options Delete The button deletes a selected entry from the list This button is inactive if no entry is selected Examples Skipped URLs www avira com OR www avira com All URLs with the domain www avira com are excluded from Web Protection scans www avira com en pages index php www avira com en support index html WwwwWw avira com en download index html etc URLs with the domain www avira de are not excluded from Web Protection scans avira com OR avira com All URLs with the second and top level domain avira com are excluded from Web Protection scans The specification implies all existing subdomains for avira com
42. amount For this reason we don t just have an in house expert team that tests the quality and security of every Avira solution before the product is released We also attach great importance to the indications regarding security relevant gaps that could develop and we treat those seriously If you think you have detected a security gap in one of our products please send us an email to the following address vulnerabilities premium avira com Avira Antivirus Premium User Manual Status 23 Sep 2011 76 Ro AV RA Reference Configuration options 10 Reference Configuration options The configuration reference documents all available configuration options 10 1 System Scanner The System Scanner section of configuration is responsible for the configuration of the on demand scan Options available in expert mode only 10 1 1 Scan You can define the behavior of the on demand scan routine options available in expert mode only If you select certain directories to be scanned depending on the configuration the System Scanner scans e With a certain scanning priority e also boot sectors and main memory e all or selected files in the directory Files The System Scanner can use a filter to scan only those files with a certain extension type All files If this option is enabled all files are scanned for viruses or unwanted programs irrespective of their content and file extension The filter is not used Note
43. an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being Avira Antivirus Premium User Manual Status 23 Sep 2011 111 Ro AV RA Reference Configuration options suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristic Your Avira product contains a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection level This option is enabled as the default setting if you hav
44. an for infected files in the Realtime Protection report file Indicate exactly the same path in the list of exceptions Proceed as follows Set the protocol function of the Realtime Protection to Complete in the configuration under Realtime Protection Report Now access the files folders mounted drives with the activated Realtime Protection You can now read the path to be used from the Realtime Protection report file The report file can be accessed in the Control Center under Local protection Realtime Protection Heuristic This configuration section contains the settings for the heuristic of the scan engine Options available in expert mode only Avira products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristics Macrovirus heuristics Your Avira product contains a highly power
45. appears All files necessary for installation are downloaded from the Avira web servers The Download window closes after conclusion of the download Installation with an installation package The window Preparing installation appears The installation file is extracted The installation routine is started The dialog box Select installation type appears Note By default Express installation is preset All standard components will be installed which you may not configure If you like to execute a customized installation please refer to the chapter Installation Custom installation gt You may participate in the Avira ProActiv Community Configuration gt Realtime Scanner ProActiv gt Confirm that you accept the End User License Agreement For reading the detailed text of the End User License Agreement click the EULA link gt Click Next gt If you have chosen to take part in the Avira ProActiv Community the Avira ProActiv Community information window appears You may obtain more details on the expanded online scan gt Click Next The License Wizard opens and helps you to activate your product You have the opportunity to configure a Proxy server right here gt Click Proxy settings for configuration and confirm your settings with OK f you already received an activation key select Activate product Alternatively click the link already have a valid HBEDV KEY License file The OpenFile Dialog
46. art your computer system If you have selected automatic product updates under Local protection gt Update Product update you can choose between the different restart notification and restart cancellation options under Restart settings Options available in expert mode only Note Note that your restart settings allow you to choose between two options for executing a product update requiring a computer restart in the configuration under Local protection Update Product update Download and install product updates automatically The update and the restart are performed while users are working on their computers If you have enabled this option it may be useful to select restart routines with a cancel option or reminder function Download product updates If a restart is necessary install the update after the system restart otherwise install it immediately the update and the restart are performed after users have started up their computers and logged in Automatic restart routines are recommended for this option Restart the computer after n Seconds with countdown messages cannot be canceled If this option is enabled the restart which is necessary after a product update has been executed is performed automatically at the specified interval A countdown message appears with no option for canceling the computer restart Periodic restart reminder If this option is enabled the restart which is necessary after a product update
47. artition Example File object to be skipped D D file txt will be excluded from the scan of the System Scanner D folder file txt will not be excluded from the scan Heuristic This configuration section contains the settings for the heuristic of the scan engine Options available in expert mode only Avira products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristic Macrovirus heuristic Your Avira product contains a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD Avira Antivirus Premium Use
48. ate new profile The profile New profile appears below the profiles previously created gt Where appropriate rename the scan profile by clicking on the icon gt Highlight the nodes and directories to be saved by clicking the check box of the respective directory level The following options are available for selecting directories Directory including sub directories black check mark Sub directories of one directory only grey check mark sub directories have black check marks No directory no check mark 4 2 7 Scan for viruses and malware using drag amp drop To scan for viruses and malware systematically using drag amp drop V The Control Center of your Avira product has been opened gt Highlight the file or directory you want to scan gt Use the left hand mouse button to drag the highlighted file or directory into the Control Center The Luke Filewalker window appears and a system scan is started When the scan is completed the results are displayed Avira Antivirus Premium User Manual Status 23 Sep 2011 39 R AV RA Overview of Avira Antivirus Premium 2012 4 2 8 Scan for viruses and malware via the context menu To scan for viruses and malware systematically via the context menu gt Click with the right hand mouse button e g in Windows Explorer on the desktop or in an open Windows directory on the file or directory you want to scan The Windows Explorer
49. ation please visit our website http www avira com The Avira website lets you e access information on other Avira desktop programs e download the latest Avira desktop programs e download the latest product manuals in PDF format e download free support and repair tools e access our comprehensive knowledge database and FAQs for troubleshooting e access country specific support addresses Your Avira Team 1 1 Icons and emphases The following icons are used Icon Explanation designation J Placed before a condition which must be fulfilled prior to execution of an action gt Placed before an action step that you perform z Placed before an event that follows the previous action Warning Placed before a warning when critical data loss might occur Avira Antivirus Premium User Manual Status 23 Sep 2011 7 CG AVIRA m Note Placed before a link to particularly important information or a tip which makes your Avira product easier to use The following emphases are used Emphasis Explanation Italics File name or path data Displayed software interface elements e g window section or error message Bold Clickable software interface elements e g menu item navigation area option box or button Avira Antivirus Premium User Manual Status 23 Sep 2011 8 R AV RA Product information 2 Product information This chapter contains all informa
50. ats make sure that your antivirus software is turned on and is up to date How does antivirus software help protect my computer Note The Windows Security Center is supported by your Avira product You can enable this option at any time via the Recommendations button Note Even if you have installed Windows XP Service Pack 2 or Windows Vista you still require a virus protection solution Although Windows XP Service Pack 2 monitors your anti virus software it does not contain any anti virus functions itself Therefore you would not be protected against viruses and other malware without an additional anti virus solution Avira Antivirus Premium User Manual Status 23 Sep 2011 67 R AV RA Viruses and more 8 Viruses and more 8 1 Threat categories Adware Adware is software that presents banner ads or in pop up windows through a bar that appears on a computer screen These advertisements usually cannot be removed and are consequently always visible The connection data allow many conclusions on the usage behavior and are problematic in terms of data security Your Avira product detects Adware If the Adware option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects adware Adware Spyware Software that displays advertising or software that sends the user s personal data to a third party often without their knowledge or consent and for th
51. ave entered via the configuration or by notifying the ProActiv component The applications on the list are blocked by Avira ProActiv and cannot be executed on your computer system An operating system message appears when a blocked program starts up The applications to be blocked are identified by Avira ProActiv on the basis of the path specified and the file name and are blocked irrespective of their content Input box Enter the application you want to block in this box To identify the application the full path file name and file extension must be specified The path must either show the drive on which the application is located or start with an environment variable L The button opens a window in which you can select the application to be blocked Add With the Add button you can transfer the application specified in the input box to the list of applications to be blocked Note Applications required for the proper operation of the operating system cannot be added Delete The Delete button lets you remove a highlighted application from the list of applications to be blocked Avira Antivirus Premium User Manual Status 23 Sep 2011 97 Ro AV RA Reference Configuration options Allowed applications The section Applications to be skipped lists the applications excluded from monitoring by the ProActiv component signed programs classified as trusted and included in list by default all applications classified as
52. ay vary from version to version Additional settings Scan boot sectors of selected drives If this option is enabled the System Scanner scans the boot sectors of the drives selected for the system scan This option is enabled as the default setting Scan master boot sectors If this option is enabled the System Scanner scans the master boot sectors of the hard disk s used in the system Ignore offline files If this option is enabled the direct scan ignores so called offline files completely during a scan This means that these files are not scanned for viruses and unwanted programs Offline files are files that were physically moved by a so called Hierarchical Storage Management System HSMS from the hard disk onto a tape for example This option is enabled as the default setting Integrity checking of system files When this option is enabled the most important Windows system files are subjected to a particularly secure check for changes by malware during every on demand scan If Avira Antivirus Premium User Manual Status 23 Sep 2011 78 Ro AV RA Reference Configuration options an amended file is detected this is reported as suspect This function uses a lot of computer capacity That is why the option is disabled as the default setting Note This option is only available with Windows Vista and higher Note This option should not be used if you are using third party tools that modify system files and adapt t
53. backup copy before carrying out the requested primary or secondary action The backup copy is saved in quarantine It can be restored via the Quarantine manager if it is of informative value You can also send the backup copy to the Avira Malware Research Center Depending on the object more selection options are available in the Quarantine manager Avira Antivirus Premium User Manual Status 23 Sep 2011 89 Ro AV RA Reference Configuration options Primary action Primary action is the action performed when the Realtime Protection finds a virus or an unwanted program If the Repair option is selected but the affected file cannot be repaired the action selected under Secondary action is performed Note The Secondary action option can only be selected if the Repair setting was selected under Primary action Repair If this option is enabled the Realtime Protection repairs affected files automatically If the Realtime Protection cannot repair an affected file it carries out the action selected under Secondary action Note An automatic repair is recommended but means that the Realtime Protection modifies files on the workstation Rename If this option is enabled the Realtime Protection renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the Realtime Protection
54. be installed which you may not configure If you like to execute an Express installation please refer to the chapter Installation Express installation gt You may participate in the Avira ProActiv Community gt Confirm that you accept the End User License Agreement For reading the detailed text of the End User License Agreement click the EULA link gt Click Next gt If you have chosen to take part in the Avira ProActiv Community the Avira ProActiv Community information window appears You may obtain more details on the expanded online scan P Click Next Avira Antivirus Premium User Manual Status 23 Sep 2011 20 R AVI RA Installation and uninstallation The License Wizard opens use to help you activate your product You have the opportunity to configure a Proxy server right here gt Click Proxy settings for configuration and confirm your settings with OK gt Select the option Product Test in the License Wizard and click Next gt Insert your data into the required fields of Registration Please decide whether to subscribe to the Avira Newsletter and click Next The installation progress is displayed by a green bar Click Finish to end setup and to close the License Wizard gt You will be asked to restart your system in order to activate your Avira product Click Yes to reboot your computer immediately The Avira Tray Icon is placed in the taskbar Your evaluation license is va
55. can Archives in archives are also unpacked and scanned for viruses and unwanted programs You can define the recursion depth The default value for the recursion depth is 1 and is recommended all files that are directly located in the main archive are scanned Max number of files When scanning archives you can restrict the scan to a maximum number of files in the archive The default value for the maximum number of files to be scanned is 10 and is recommended Max size KB When scanning archives you can restrict the scan to a maximum archive size to be unpacked The standard value of 1000 KB is recommended Action on detection You can define the actions to be performed by Realtime Protection when a virus or unwanted program is detected Options available in expert mode only Interactive If this option is enabled a desktop notification appears when Realtime Protection detects a virus or unwanted program You have the option of removing the detected malware or accessing other possible virus treatment actions via the Details button The actions are displayed in a dialog box This option is enabled as the default setting Automatic If this option is enabled no dialog box in case of a virus detection appears Realtime Protection reacts according to the settings you predefine in this section as primary and secondary action Copy file to quarantine before action If this option is enabled the Realtime Protection creates a
56. can certain directories and drives e g your work directory or drives on which you regularly store new files You do not then need to select these directories and drives again for every new scan you simply select using the relevant profile See System scan via profiles System scan via the Scheduler The Scheduler enables you to carry out time controlled scans See System scan via the Scheduler Special processes are required when scanning for rootkits boot sector viruses and when scanning active processes The following options are available Scan for rootkits via the scan profile Scan for Rootkits and active malware Scan active processes via the scan profile Active processes Scan for boot sector viruses via the menu command Boot records scan in the menu Extras Avira Antivirus Premium User Manual Status 23 Sep 2011 54 CG AVIRA Update 6 Updates The effectiveness of anti virus software depends on how up to date the program is in particular the virus definition file and the scan engine To carry out regular updates the Updater component is integrated into your Avira product The Updater ensures that your Avira product is always up to date and able to deal with the new viruses that appear every day Updater updates the following components e Virus definition file The virus definition file contains the virus patterns of the harmful programs which are used by your Avira product to scan for viruses and malware and repai
57. canned URLs and detected viruses as well as other statistical data which can be reset at any time and enables access to the report file More detailed information on the last virus or unwanted program detected can be obtained practically at the push of a button e Management In Management you will find tools for isolating and managing suspicious or infected files and for planning recurring tasks The Quarantine section contains the so called quarantine manager This is the central point for files already placed in quarantine or for suspect files that you would like to place in quarantine It is also possible to send a selected file to the Avira Malware Research Center by email The Scheduler section enables you to configure scheduled scanning and update jobs and to adapt or delete existing jobs 4 1 5 Configuration You can define settings for your Avira product in the Configuration After installation your Avira product is configured with standard settings ensuring optimal protection for your computer system However your computer system or your specific requirements for your Avira product may mean you need to adapt the protective components of the program Avira Antivirus Premium User Manual Status 23 Sep 2011 28 CY AVIRA amp Avira Antivirus Premium 2012 ZANLI m Expert mode LJ PC protection kj System Scanner amp Realtime Protection Update amp Online protection b o j General Avira Antivirus Pre
58. computer in Normal Mode Carry out a scan in Normal Mode v c s yvy ow 0v yY 0 0 Ww If no other viruses or malware have been found activate System Restore if it is available and to be used The status of the tray icon is disabled Reason Avira Realtime Protection is disabled gt Inthe Control Center in the section Status in the Avira Realtime Protection area click on the Enable button Reason Avira Realtime Protection is blocked by a firewall gt Define a general approval for Avira Realtime Protection in the configuration of your firewall Avira Realtime Protection only works with the address 127 0 0 1 localhost An Internet connection is not established The same applies to Avira Mail Protection Otherwise gt Check the startup type of the Avira Realtime Protection service If necessary enable the service In the taskbar select Start Settings Control Panel Start the configuration panel Services with a double click under Windows 2000 and Windows XP the services applet is located in the sub directory Administrative Tools Find the entry Avira Realtime Protection Automatic must be entered as the startup type and Started as the status If necessary start the service manually by selecting the Avira Antivirus Premium User Manual Status 23 Sep 2011 58 CG AVIRA FAQ Tips relevant line and the button Start If an error message appears please check the event display The computer is extremely slow
59. context menu appears gt Select Scan selected files with Avira in the context menu The Luke Filewalker window appears and a system scan is started When the scan is completed the results are displayed 4 2 9 Automatically scan for viruses and malware Note After installation the scan job Full system scan is created in the Scheduler A complete system scan is automatically performed at a recommended interval To create a job to automatically scan for viruses and malware P In the Control Center select the section Administration gt Scheduler P Click the icon The dialog box Name and description of job appears gt Give the job a name and where appropriate a description gt Click Next The dialog box Type of job appears gt Select Scan job gt Click Next The dialog box Selection of the profile appears gt Select the profile to be scanned gt Click Next The dialog box Time of the job appears gt Select a time for the scan Immediately Daily Weekly Interval Single Login Avira Antivirus Premium User Manual Status 23 Sep 2011 40 R AV RA Overview of Avira Antivirus Premium 2012 gt gt gt b Where appropriate specify a date according to the selection Where appropriate select the following additional options availability depends on job type Repeat job if the time has already expired Past jobs are performed that could not be perfo
60. d by Mail Protection you will have to use a port that is not monitored by Mail Protection for the connection The ports monitored by Mail Protection can be configured in the configuration under Mail Protection Scan gt Is the Avira Mail Protection service active If necessary enable the service In the taskbar select Start gt Settings gt Control Panel Start the configuration panel Services with a double click under Windows 2000 and Windows XP the services applet is located in the sub directory Administrative Tools Find the entry Avira Mail Protection Automatic must be entered as the startup type and Started as the status If necessary start the service manually by selecting the relevant line and the button Start If an error message appears please check the event display If this is not successful you may have to completely uninstall the Avira product via Start gt Settings Control Panel Add or Remove Programs restart the computer and then reinstall your Avira product Avira Antivirus Premium User Manual Status 23 Sep 2011 59 CG AVIRA FAQ Ts General POP3 connections encrypted via SSL Secure Sockets Layer also frequently referred to as TLS Transport Layer Security cannot currently be protected and are ignored Verification to the mail server is currently only supported via passwords Kerberos and RPA are not currently supported Your AntiVir program does not check outgoing emails for
61. d not Find antivirus software on this computer Antivirus software helps protect your computer against viruses and other security threats Click Recommendations For suggested actions you can take How does antivirus software help protect my computer Note Windows does not detect all antivirus programs Recommendations Avira Antivirus Premium User Manual Status 23 Sep 2011 65 CY AVIRA FAQ Tips Note Install your Avira product on your computer to protect it against viruses and other unwanted programs Virus protection OUT OF DATE If you have already installed Windows XP Service Pack 2 or Windows Vista and then install your Avira product or you install Windows XP Service Pack 2 or Windows Vista ona system on which your Avira product has already been installed you will receive the following message 9 Virus Protection o OUT OF DATE Avira Desktop reports that it might be out of date Click Recommendations For suggested actions you can take How does antivirus software help protect my computer Note Windows does not detect all antivirus programs Recommendations Note In order for the Windows Security Center to recognize your Avira product as up to date an update must be performed after installation Update your system by carrying out an update Virus protection ON After installation of your Avira product and a subsequent update you will receive the following message W Virus Protection ON Av
62. e Protection Normal start has been chosen and the logon process upon startup is carried out fast programs configured to start automatically upon startup might not be scanned because they might be up and running before the Realtime Protection has been started completely gt Enable the required option and continue the configuration by clicking Next In the following System scan dialog box a short system scan can be enabled or disabled The short system scan is performed after the configuration has been completed and before the computer is rebooted and scans running programs and the most important system files for viruses and malware gt Enable or disable the Short system scan option and continue the configuration by clicking Next n the following dialog box you can complete the configuration by clicking Finish The specified and selected settings are accepted f you have enabled the Short system scan option the Luke Filewalker window opens The Scanner performs a short system scan P If after the scan you are asked to restart your computer click Yes to ensure that your system is fully protected After a successful installation we recommend that you check whether the program is up to date in the Status field of the Control Center gt If your Avira product shows that your computer is not secure click Fix problem The dialog Restore protection opens gt Activate the preset options in order to maximize the securit
63. e action patterns Type of action and action sequences If a program exhibits behavior typical of malware this is treated as a virus detection You have the option of blocking the program or ignoring the notification and continuing to use the program You can classify the program as trusted and add it to the application filter for permitted programs You have the option of adding the program to the application filter for blocked programs using the Always block command The ProActiv component uses rule sets developed by the Avira Malware Research Center to identify suspicious behavior The rule sets are supplied by Avira databases Avira ProActiv sends information on any suspicious programs detected to the Avira databases for logging You have the option of disabling data transmission to the Avira databases Note ProActiv technology is not yet available for 64 bit systems General Options available in expert mode only Enable Avira ProActiv If this option is enabled programs on your computer system are monitored and checked for suspicious actions You will receive a message if typical malware behavior is detected You can block the program or select Ignore to continue to use the program The monitoring process excludes Programs classified as trusted trusted and signed programs included by default in the permitted applications filter and all programs which you have added to the application filter for permitted programs Improve your comp
64. e between 1 and 100 MB Around 50 kilobytes of extra space are allowed when limiting the size of the report file to minimize the use of system resources If the size of the log file exceeds the indicated size by more than 50 kilobytes old entries are then deleted until the indicated size has been reduced by 20 Write configuration in report file If this option is enabled the configuration of the on access scan is recorded in the report file Note If you have not specified any report file restriction older entries are automatically deleted when the report file reaches 100MB Entries are deleted until the size of the report file reaches 80 MB 10 5 Mail Protection The Mail Protection section of the Configuration is responsible for the configuration of the Mail Protection 10 5 1 Scan Use Mail Protection to scan incoming emails for viruses and malware Outgoing emails can be scanned for viruses and malware by Mail Protection Avira Antivirus Premium User Manual Status 23 Sep 2011 113 Ro AV RA Reference Configuration options Enable Mail Protection If this option is enabled email traffic is monitored by Mail Protection Mail Protection is a proxy server which checks data traffic between the email server you use and the email client program on your computer system incoming emails are scanned for malware by default If this option is disabled the Mail Protection service is still started but monitoring by Mail Protecti
65. e programs that should be removed automatically from your computer and click Next You have to confirm manually the uninstallation of some programs Select the programs and click Next The uninstallation of one or more of the selected programs requires a restart of your computer After reboot the installation will continue Warning Your computer will not be protected until the installation of the Avira product is finished Install The installation program runs in self explanatory dialog mode Every window contains a certain selection of buttons to control the installation process The most important buttons are assigned the following functions Avira Antivirus Premium User Manual Status 23 Sep 2011 OK Confirm action Abort Abort action Next Go to next step Back Go to previous step 14 RA VI RA Installation and uninstallation Establish an internet connection The Internet connection is necessary for performing the following installation steps Downloading the current program file and scan engine as well as the latest virus definition files via the installation program for internet based installation Activating the program Where appropriate carrying out an update after completed installation Keep the license key for your Avira product handy when you want to activate the program Note Internet based installation For the Internet based installation of the program an installation program is prov
66. e selected the use of this heuristic High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives 10 4 2 Report The Web Protection includes an extensive logging function to provide the user or administrator with exact notes about the type and manner of a detection Reporting This group allows for the content of the report file to be determined Off If this option is enabled then Web Protection does not create a log It is recommended that you should turn off the logging function only in exceptional cases such as if you are executing trials with multiple viruses or unwanted programs Avira Antivirus Premium User Manual Status 23 Sep 2011 112 Ro AV RA Reference Configuration options Default If this option is enabled Web Protection records important information concerning detections alerts and errors in the report file with less important information ignored for improved clarity This option is enabled as the default setting Advanced If this option is enabled Web Protection logs less important information to the report file as well Complete If this option is enabled Web Protection logs all available information in the report file including file size file type date etc Limit report file Limit size to n MB If this option is enabled the report file can be limited to a certain size possible values Permitted values ar
67. ed when your computer is restarted Avira Antivirus Premium User Manual Status 23 Sep 2011 24 R AV RA Overview of Avira Antivirus Premium 2012 4 Overview of Avira Antivirus Premium 2012 This chapter contains an overview of the functionality and operation of your Avira product e see Chapter Interface and operation e see Chapter How to 4 1 User interface and operation You operate your Avira product via three program interface elements e Control Center monitoring and controlling the Avira product e Configuration Configuring the Avira product e Tray Icon in the system tray of the taskbar Opening the Control Center and other functions 4 1 1 Control Center The Control Center is designed to monitor the protection status of your computer systems and control and operate the protection components and functions of your Avira product Avira Antivirus Premium User Manual Status 23 Sep 2011 25 CY AVIRA amp Avira Antivirus Premium 2012 File View Extras Update Help AVIRA L Overview LE PC protection Scanner Realtime Protection E Internet protection Web Protection Mail Protection iss Administration Quarantine Scheduler Reports Events Avira Antivirus Premium 2012 wv Your computer is secure All services are working correctly PC protection Realtime Protection P Scan system Last scan 9 1 2011 Backup documents gt Start update Last update 9 1 2011 Your product
68. er If this option is enabled the scan for viruses or unwanted programs can be terminated at any time with the button Stop in the Luke Filewalker window If you have disabled this setting the Stop button in the Luke Filewalker window has a gray background Premature ending of a scan process is thus not possible This option is enabled as the default setting Scanner priority With the on demand scan the System Scanner distinguishes between priority levels This is only effective if several processes are running simultaneously on the workstation The selection affects the scanning speed low The System Scanner is only allocated processor time by the operating system if no other process requires computation time i e as long as only the System Scanner is running the speed is maximum All in all work with other programs is optimal The computer responds more quickly if other programs require computation time while the System Scanner continues running in the background normal The System Scanner is executed with normal priority All processes are allocated the same amount of processor time by the operating system This option is enabled as the default setting and is recommended Under certain circumstances work with other applications may be affected high The System Scanner has the highest priority Simultaneous work with other applications is almost impossible However the System Scanner completes its scan at maximum speed
69. er of days Permissible values are 1 to 90 days This option is enabled as the default setting with a value of 30 days No limit If this option is enabled the number of reports is not restricted 10 6 7 Directories Options available in expert mode only Temporary path Use default system settings If this option is enabled the settings of the system are used for handling temporary files Note You can see where your system saves temporary files for example with Windows XP under Start Settings Control Panel System Index card Advanced Button Environment Variables The temporary variables Avira Antivirus Premium User Manual Status 23 Sep 2011 126 Ro AV RA Reference Configuration options TEMP TMP for the currently registered user and for system variables TEMP TMP are shown here with their relevant values Use following directory If this option is enabled the path displayed in the input box is used Input box In this input box enter the path where the program will store its temporary files L The button opens a window in which you can select the required temporary path Default The button restores the pre defined directory for the temporary path 10 6 8 Acoustic alerts Options available in expert mode only When a virus or malware is detected by the System Scanner or Realtime Protection an acoustic alert is heard in interactive action mode You can now choose to activate or deac
70. erating system you may need administrator rights to perform the upgrade Login as an administrator and install the newest versions The following product upgrades can be executed e Upgrade of Avira AntiVir Personal to Avira Free Antivirus Avira Antivirus Premium User Manual Status 23 Sep 2011 11 R AV RA Product information e Upgrade of Avira AntiVir Personal to Avira Antivirus Premium 2012 e Upgrade of Avira AntiVir Premium to Avira Internet Security 2012 e Upgrade of Avira AntiVir Premium Security Suite to Avira Professional Security 2 3 1 License manager The Avira Antivirus Premium 2012 License Manager enables very simple installation of the Avira Antivirus Premium 2012 license Avira Antivirus Premium 2012 License Manager Avira Antivirus Premium 2012 License Manager AVIRA Avira Antivirus Premium 2012 The selected file is an Avira Antivirus Premium 2012 license key file You can now install this license into your Avira Antivirus Premium 2012 product Please select the apropriate Avira Antivirus Premium 2012 installation into which you would like to have this license installed and click OK Note only those local Avira Antivirus Premium 2012 products for which this license key File contains a valid license are displayed License Valid until Destination Directory Elsa Antivirus Premium 2012 12 31 2011 C Program FilesVAviralAntiVir You can install the license by selecting the license file in your file ma
71. ernet options in the Extras menu in Internet Explorer Warning If you are using a proxy server which requires authentication enter all the required data under the option Use this proxy server The Use proxy system settings option can only be used for proxy servers without authentication Use this proxy server If your web server connection is set up via a proxy server you can enter the relevant information here Address Enter the computer name or IP address of the proxy server you want to use to connect to the web server Port Please enter the port number of the proxy server you want to use to connect to the web server Login name Enter a user name to log in on the proxy server Login password Enter the relevant password for logging in on the proxy server here For security reasons the actual characters you type in this space are replaced by asterisks Examples Address proxy domain com Port 8080 Address 192 168 1 100 Port 3128 Avira Antivirus Premium User Manual Status 23 Sep 2011 104 Ro AV RA Reference Configuration options 10 4 Web Protection The Web Protection section under Configuration gt Online protection is responsible for the configuration of the Web Protection 10 4 1 Scan Web Protection protects you against viruses or malware that reach your computer from web pages that you load on your web browser from the Internet The Scan options can be used to set the behavior of the Web Pr
72. es Programs can be infiltrated in order to obtain higher access Fraudulent software Also known as scareware or rogueware it is a fraudulent software that pretends that your computer is infected by viruses or malware This software looks deceptively similar to professional Antivirus software but is meant to raise uncertainty or to scare the user Its purpose is to make the victims feel threatened of imminent unreal danger and to make them pay to eliminate it There are also cases when the victims are lead to believe they were attacked and they are instructed to carry out an action which in reality is the real attack Hoaxes For several years Internet and other network users have received alerts about viruses that are purportedly spread via email These alerts are spread via email with the request that they should be sent to the highest possible number of colleagues and to other users in order to warn everyone against the danger Honeypot A honeypot is a service program or server installed in a network Its function is to monitor a network and log attacks This service is unknown to the legitimate user because of this Avira Antivirus Premium User Manual Status 23 Sep 2011 72 R AV RA Viruses and more reason he is never addressed If an attacker examines a network for the weak points and uses the services which are offered by a honeypot it is logged and an alert is triggered Macro viruses Macroviruses are sm
73. esponding alert if your Avira product detects such behavior Programs that violate the private domain Software that may be able to compromise the security of your system initiate unwanted program activities damage your privacy or spy on your user behavior and could therefore be unwanted Your Avira product detects Security Privacy Risk software If the option Programs that violate the private domain is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such software Unusual Runtime Packers Files that have been compressed with an unusual runtime packer and that can therefore be classified as potentially suspicious Your Avira product recognizes Unusual runtime packers If the option Unusual runtime packers is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such packers 8 2 Viruses and other malware Adware Adware is software that presents banner ads or in pop up windows through a bar that appears on a computer screen These advertisements usually cannot be removed and are consequently always visible The connection data allow many conclusions on the usage behavior and are problematic in terms of data security Backdoors A backdoor can gain access to a computer by bypassing the computer access security mechanisms A program that is being executed in t
74. fected files automatically or prompt the user for a specific action Avira Rootkits Protection Avira Rootkits Protection checks whether software is already installed on your computer that can no longer be detected with conventional methods of malware protection after penetrating the computer system Shell Extension The Shell Extension generates an entry Scan selected files with Avira in the context menu of the Windows Explorer right hand mouse button With this entry you can directly scan files or directories Avira Antivirus Premium User Manual Status 23 Sep 2011 23 R AVI RA Installation and uninstallation 3 9 Uninstallation If you wish to remove the Avira product from your computer you can use the option Add or Remove Programs to Change Remove programs in the Windows Control Panel To uninstall your Avira product e g in Windows XP and Windows Vista Open the Control Panel via the Windows Start menu Double click on Programs Windows XP Software gt Select your Avira product in the list and click Remove You will be asked if you really want to remove the program gt Click Yes to confirm All components of the program are removed gt Click Finish to complete uninstallation Where appropriate a dialog box appears recommending that your computer be restarted gt Click Yes to confirm The Avira product is now uninstalled and all directories files and registry entries for the program are delet
75. ful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection level This option is enabled as the default setting if you have selected the use of this heuristic Avira Antivirus Premium User Manual Status 23 Sep 2011 95 Ro AV RA Reference Configuration options High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives 10 2 2 ProActiv Avira ProActiv protects you from new and unknown threats for which there are not yet any virus definitions or heuristics available ProActiv technology is integrated into the Realtime Protection component and observes and analyzes the program actions performed The behavior of the program is checked against typical malwar
76. g e Programs that violate the private domain e Unusual runtime packers By clicking on the relevant box the selected type is enabled check mark set or disabled no check mark Select all If this option is enabled all types are enabled Default values This button restores the predefined default values Note If a type is disabled files recognized as being of the relevant program type are no longer indicated No entry is made in the report file 10 6 2 Password You can protect your Avira product in different areas with a password If a password has been issued you will be asked for this password every time you want to open the protected area Password Enter password Enter your required password here For security reasons the actual characters you type in this space are replaced by asterisks The password can only have a maximum of 20 chars Once the password has been issued the program refuses access if an incorrect password is entered An empty box means No password Avira Antivirus Premium User Manual Status 23 Sep 2011 121 CG AVIRA Confirmation Confirm the password entered above by entering again here For security reasons the actual characters you type in this space are replaced by asterisks Note Reference Configuration options The password is case sensitive Areas protected by password Options available in expert mode only Your Avira product can protect individual areas wit
77. h a password By clicking the relevant box the password request can be disabled or re enabled for individual areas as required Password protected Function area Control Center If this option is enabled the pre defined password is required to start the Control Center Activate If this option is enabled the pre defined deactivate password is required to enable or disable Realtime AntiVir Realtime Protection Protection Activate If this option is enabled the pre defined deactivate Mail password is required to enable disable Mail Protection Protection Activate If this option is enabled the pre defined deactivate Web password is required to enable disable Web Protection Protection Quarantine If this option is enabled all areas of the quarantine manager protected by a password are enabled By clicking on the relevant box the password enquiry can be disabled or enabled again on request for individual areas Restore If this option is enabled the pre defined affected password is required to restore an object objects Avira Antivirus Premium User Manual Status 23 Sep 2011 122 Ro AV RA Reference Configuration options Rescan If this option is enabled the pre defined affected password is required to rescan an object objects Affected If this option is enabled the pre defined object password is required to display the properties properties of an object Delete If th
78. h the procedure described above 4 2 4 Perform automatic updates To create a job with the Avira Scheduler to update your Avira product automatically gt Inthe Control Center select the section Administration gt Scheduler gt Click the Insert new job icon The dialog box Name and description of the job appears gt Give the job a name and where appropriate a description gt Click Next The dialog box Type of job is displayed Avira Antivirus Premium User Manual Status 23 Sep 2011 35 RA gt Use i V RA Overview of Avira Antivirus Premium 2012 Select Update job from the list Click Next The dialog box Time of job appears Select a time for the update Immediately Daily Weekly Interval Single Login Note We recommend regular and frequent updates The recommended update interval is 2 hours Where appropriate specify a date according to the selection Where appropriate select additional options availability depends on type of job Repeat job if time has expired Past jobs are performed that could not be performed at the required time for example because the computer was switched off Start job while connecting to the Internet connection dial up In addition to the defined frequency the job is performed when an Internet connection is set up Click Next The dialog box Select display mode appears Select the display mode of the job window Invisible No job
79. has been executed is not performed automatically At the specified interval you will receive restart notifications without cancel options These notifications let you confirm the computer restart or select the Remind me again option Query whether computer should be restarted If this option is enabled the restart which is necessary after a product update has been executed is not performed automatically You will receive only one message which offers the option to perform a restart directly or cancel the restart routine Restart computer without query If this option is enabled the restart which is necessary after a product update has been executed is performed automatically You will not receive any notification Avira Antivirus Premium User Manual Status 23 Sep 2011 102 Ro AV RA Reference Configuration options 10 3 3 Web server The update can be performed directly via a web server on the Internet Options available in expert mode only Web server connection Use existing connection network This setting is displayed if your connection is used via a network Use the following connection This setting is displayed if you define your connection individually The Updater automatically detects which connection options are available Connection options that are not available are grayed out and cannot be activated A dial up connection can be established manually via a phone book entry in Windows for example User En
80. he background generally enables the attacker almost unlimited rights User s personal data can be spied with the backdoor s help But are mainly used to install further computer viruses or worms on the relevant system Avira Antivirus Premium User Manual Status 23 Sep 2011 71 R AV RA Viruses and more Boot viruses The boot or master boot sector of hard disks is mainly infected by boot sector viruses They overwrite important information necessary for the system execution One of the awkward consequences the computer system cannot be loaded any more Bot Net A bot net is defined as a remote network of PCs on the Internet that is composed of bots that communicate with each other A bot net can comprise a collection of cracked machines running programs usually referred to as worms Trojans under a common command and control infrastructure Bot nets serve various purposes including denial of service attacks etc usually without the affected PC user s knowledge The main potential of bot nets is that the networks can achieve grow to thousands of computers and their total bandwidth exceeds most conventional Internet accesses Exploit An exploit security gap is a computer program or script that takes advantage of a bug glitch or vulnerability leading to privilege escalation or denial of service on a computer system One form of exploitation for example is an attack from the Internet with the help of manipulated data packag
81. he boot or start screen to your own requirements Examples of such tools are skinpacks TuneUp utilities or Vista Customization Optimized scan When the option is enabled the processor capacity is optimally utilized during a System Scanner scan For performance reasons an optimized scan is only logged on standard level Note This option is only available on multi processor systems Follow symbolic links If this option is enabled System Scanner performs a scan that follows all symbolic links in the scan profile or selected directory and scans the linked files for viruses and malware Note The option does not include any shortcuts but refers exclusively to symbolic links generated by mklink exe or Junction Points generated by junction exe that are transparent in the file system Search for Rootkits before scan If this option is enabled and a scan is started the System Scanner scans the Windows system directory for active rootkits in a so called shortcut This process does not scan your computer for active rootkits as comprehensively as the scan profile Scan for rootkits but it is significantly quicker to perform Note The rootkits scan is not available for Windows XP 64 bit Avira Antivirus Premium User Manual Status 23 Sep 2011 79 Ro AV RA Reference Configuration options Scan Registry If this option is enabled the Registry is scanned for references to malware Scan process Allow stopping the Scann
82. his option is enabled as the default setting Avira Antivirus Premium User Manual Status 23 Sep 2011 105 Ro AV RA Reference Configuration options Show progress bar If this option is enabled a desktop notification appears with a download progress bar if a download of website content exceeds a 20 second timeout This desktop notification is designed in particular for downloading websites with larger data volumes If you are surfing with Web Protection website contents are not downloaded incrementally in the Internet browser as they are scanned for viruses and malware before being displayed in the Internet browser This option is disabled as the default setting Click here for more information Automatic If this option is enabled no dialog box in case of a virus detection appears Web Protection reacts according to the settings you predefine in this section as primary and secondary action Primary action The primary action is the action performed when Web Protection finds a virus or an unwanted program Deny access The website requested from the web server and or any data or files transferred are not sent to your web browser An error message to notify you that access has been denied is displayed in the web browser Web Protection logs the detection to the report file if the report function is activated Quarantine In the event of a virus or malware being detected the website requested from the web server and or
83. ice e In Windows Vista In Microsoft Windows Vista the Control Center only has limited rights at the moment e g for access to directories and files Certain actions and file accesses can only be performed in the Control Center with extended administrator rights These extended administrator rights must be granted at the start of each scan via a scan profile C This icon restores the files to a directory of your choice Ce This icon restores the files to their original directory If extended administrator rights are necessary to access this directory a corresponding request appears To restore files in quarantine Warning This could result in loss of data and damage to the operating system of the computer Only use the function Restore selected object in exceptional cases Only restore files that could be repaired by a new scan V File rescanned and repaired P In the Control Center select the section Administration gt Quarantine section Note Emails and email attachments can only be restored using the option c if the file extension is eml Torestore a file to its original location gt Highlight the file and click the icon Windows 2000 XP Windows Vista Ce This option is not available for emails Avira Antivirus Premium User Manual Status 23 Sep 2011 49 R AV RA Overview of Avira Antivirus Premium 2012 Note Emails and email attachments can only be restored using the option c if the file exte
84. ided that loads the current program file prior to installation by the Avira web servers This process ensures that your Avira product is installed with the latest virus definition file Installation with an installation package The installation package contains both the installation program and all necessary program files No language selection for your Avira product is available for installation with an installation package We recommend that you carry out an update of the virus definition file after installation Note For product activation your Avira product uses the HTTP protocol and Port 80 web communication as well as encryption protocol SSL and port 443 to communicate with the Avira servers If you are using a firewall please ensure that the required connections and or incoming or outgoing data are not blocked by the firewall 3 3 Express installation Installing your Avira product Start the installation program by double clicking the installation file you have downloaded from the Internet or insert the program CD Internet based installation The Welcome screen appears P Click Next to continue with the installation The dialog Language selection appears Avira Antivirus Premium User Manual Status 23 Sep 2011 15 R AVI RA Installation and uninstallation P Select the language you want to use to install your Avira product and confirm your language selection by clicking Next The dialog box Download
85. ift between the help and the other opened windows Alt F4 Close help Shift F10 Display context menu of the help Ctrl Tab Go to next section in the navigation window Ctrl Shift Tab Go to previous section in the navigation window Page up Change to the subject which is displayed above in the contents in the index or in the list of the search results Page down Change to the subject which is displayed below the current subject in the contents in the index or in the list of the search results Page up Browse through a subject Page down 7 2 3 Inthe Control Center General Shortcut Description F1 Display help Alt F4 Close Control Center Avira Antivirus Premium User Manual Status 23 Sep 2011 62 CG AVIRA F5 Refresh F8 Open configuration F9 Start update Scan section Shortcut Description F2 Rename selected profile F3 Start scan with the selected profile F4 Create desktop link for the selected profile Ins Create new profile Del Delete selected profile Quarantine section Shortcut Description F2 Rescan object F3 Restore object F4 Send object F6 Restore object to Return Properties Ins Add file Avira Antivirus Premium User Manual Status 23 Sep 2011 FAQ Tips 63 CG AVIRA Del Dele
86. imary action is the action performed when the System Scanner finds a virus or an unwanted program If the option Repair is selected but the affected file cannot be repaired the action selected under Secondary action is performed Note The option Secondary action can only be selected if the setting Repair was selected under Primary action Repair If this option is enabled the System Scanner repairs affected files automatically If the System Scanner cannot repair an affected file it carries out the action selected under Secondary action Note An automatic repair is recommended but means that the System Scanner modifies files on the workstation Rename If this option is enabled the System Scanner renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the System Scanner moves the file to the quarantine These files can later be repaired or if necessary sent to the Avira Malware Research Center Avira Antivirus Premium User Manual Status 23 Sep 2011 81 Ro AV RA Reference Configuration options Delete If this option is enabled the file is deleted This process is much faster than overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your works
87. in the medium term Once installed on the computer these programs guarantee a connection via a suitable premium rate number whose scale of charges can vary widely The marketing of online content via your telephone bill is legal and can be of advantage to the user Genuine dialers leave no room for doubt that they are used deliberately and intentionally by the user They are only installed on the user s computer subject to the user s consent which must be given via a completely unambiguous and clearly visible labeling or request The dial up process of genuine dialers is clearly displayed Moreover genuine dialers tell you the incurred costs exactly and unmistakably Unfortunately there are also dialers which install themselves on computers unnoticed by dubious means or even with deceptive intent For example they replace the Internet user s default data communication link to the ISP Internet Service Provider and dial a cost incurring and often horrendously expensive 0190 0900 number every time a connection is made The affected user will probably not notice until his next phone bill that an unwanted 0190 0900 dialer program on his computer has dialed a premium rate number with every connection resulting in dramatically increased costs We recommend that you ask your telephone provider to block this number range directly for immediate protection against undesired dialers 0190 0900 dialers Your Avira product can detect the familiar dialers
88. ira Desktop reports that it is up to date and virus scanning is on Antivirus software helps protect your computer against viruses and other security threats How does antivirus software help protect my computer Your Avira product is now up to date and the Avira Realtime Protection is enabled Virus protection OFF You receive the following message if you disable the Avira Realtime Protection or stop the Realtime Protection service Avira Antivirus Premium User Manual Status 23 Sep 2011 66 A AVIRA s 90 s Avira Desktop reports that it is turned off Antivirus software helps protect your computer against viruses and other security threats Click Recommendations for suggested actions you can take How does antivirus software help protect my computer Note Windows does not detect all antivirus programs Recommendations Note You can enable or disabled Avira Realtime Protection in the Overview gt Status section of the Control Center You can also see that the Avira Realtime Protection is enabled if the red umbrella in your taskbar is open Virus protection NOT MONITORED If you receive the following message from the Windows Security Center you have decided that you want to monitor your anti virus software yourself Note This function is not supported by Windows Vista You ve told us you re using antivirus software that you will monitor yourself To help protect your computer against viruses and other security thre
89. is activated 12 31 2011 s Renew Overview of Avira Antivirus Premium 2012 Internet protection Firewall c Web Protection Child Protection Game Mode Mail Protection m e r The Control Center window is divided into three areas The Menu bar the Navigation bar and the detail window Status e Menu bar In the Control Center menu bar you can access general program functions and information on the program e Navigation area In the navigation area you can easily swap between the individual sections of the Control Center The individual sections contain information and functions of the program components and are arranged in the navigation bar according to activity Example Activity Local Protection Section Realtime Protection e Status This window shows the section selected in the navigation area Depending on the section you will find buttons to execute functions and actions in the upper bar of the detail window Data or data objects are displayed in lists in the individual sections You can sort the lists by clicking in the box defining how you wish to sort the list 4 1 2 Starting and closing of Control Center To start the Control Center the following options are available e Double click the program icon on your desktop e Via the program entry in the Start gt Programs menu e Via the Tray Icon of your Avira product Avira Antivirus Premium User Manual Status 23 Sep 2011 26 R AV RA Overview
90. is option is enabled the pre defined affected password is required to delete an object objects Send email to If this option is enabled the pre defined Avira password is required to send an object to the Avira Malware Research Center for examination Configuration If this option is enabled configuration of the program is only possible after entering the pre defined password Installation If this option is enabled the pre defined uninstallation password is required for installation or uninstallation of the program 10 6 3 Security Options available in expert mode only Autostart Block autostart function If this option is enabled the execution of the Windows autostart function is blocked on all connected drives including USB sticks CD and DVD drives and network drives With the Windows autostart function files on data media or network drives are read immediately on loading or connection and files can therefore be started and copied automatically This functionality carries with it a high security risk however as malware and unwanted programs can be installed with the automatic start The autostart function is especially critical for USB sticks as data on a stick can be changed at any time Exclude CDs and DVDs When this option is enabled the autostart function is permitted on CD and DVD drives Avira Antivirus Premium User Manual Status 23 Sep 2011 123 Ro AV RA Reference Configurati
91. is reason may be unwanted Your Avira product recognizes Adware Spyware If the option Adware Spyware is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects adware or spyware Application The term APPL respectively application refers to an application which may involve a risk when used or is of dubious origin Your Avira product recognizes Application APPL If the option Application is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such behavior Backdoor Clients In order to steal data or manipulate computers a backdoor server program is smuggled in unknown to the user This program can be controlled by a third party using backdoor control software client via the Internet or a network Your Avira product recognizes Backdoor control software If the Backdoor control software option is enabled with a check mark in the configuration under Threat categories you receive a corresponding alert if your Avira product detects such software Avira Antivirus Premium User Manual Status 23 Sep 2011 68 R AV RA Viruses and more Dialer Certain services available in the Internet have to be paid for They are invoiced in Germany via dialers with 0190 0900 numbers or via 09x0 numbers in Austria and Switzerland in Germany the number is set to change to 09x0
92. ked archives to a certain number of packing levels maximum recursion depth This saves time and computer resources Note In order to find a virus or an unwanted program in an archive the System Scanner must scan up to the recursion level in which the virus or the unwanted program is located Maximum recursion depth In order to enter the maximum recursion depth the option Limit recursion depth must be enabled Avira Antivirus Premium User Manual Status 23 Sep 2011 83 Ro AV RA Reference Configuration options You can either enter the requested recursion depth directly or by means of the right arrow key on the entry field The permitted values are 1 to 99 The standard value is 20 which is recommended Default values The button restores the pre defined values for scanning archives Archives In this display area you can set which archives the System Scanner should scan For this you must select the relevant entries Exceptions File objects to be omitted for the System Scanner Options available in expert mode only The list in this window contains files and paths that should not be included by the System Scanner in the scan for viruses or unwanted programs Please enter as few exceptions as possible here and really only files that for whatever reason should not be included in a normal scan We recommend that you always scan these files for viruses or unwanted programs before they are included in this list Note
93. le C Program Files Application Name log The maximum number of exceptions without a complete path is 64 For example log In case of dynamic drives that are mounted as a directory on another drive the alias of the operating system for the integrated drive in the list of the exceptions has to be used e g Device HarddiskDmVolumes PhysicalDmVolumes BlockVolumel If you use the mount point itself for example C DynDrive the dynamic drive will be scanned nonetheless You can determine the alias of the operating system to be used from the Realtime Protection report file L The button opens a window in which you can select the file object to be excluded Add With this button you can add the file object entered in the input box to the display window Delete With this button you can delete a selected file object from the display window Please note the further information when specifying exceptions In order to also exclude objects when they are accessed with short DOS file names DOS name convention 8 3 the relevant short file name must also be entered in the list A file name that contains wildcards may not be terminated with a backslash For example C Program Files Application applic exe This entry is not valid and not treated as an exception Avira Antivirus Premium User Manual Status 23 Sep 2011 94 Ro AV RA Reference Configuration options You can locate the path Realtime Protection uses to sc
94. lid for 31 days 3 6 Configuration Wizard At the end of a user defined installation the configuration wizard is opened The configuration wizard enables you to define custom settings for your Avira product gt Click Next in the welcome window of the configuration wizard to begin configuration of the program The Configure AHeAD dialog box enables you to select a detection level for the AHeAD technology The detection level selected is used for the System Scanner On demand scan and Realtime Protection On access scan AHeAD technology settings P Select a detection level and continue the installation by clicking Next In the following dialog box Select extended threat categories you can adapt the protective functions of your Avira product to the threat categories specified gt Where appropriate activate further threat categories and continue the installation by clicking Next f you have selected the Avira Realtime Protection installation module the Realtime Protection start mode dialog box appears You can stipulate the Realtime Protection start time At each computer reboot the Realtime Protection will be started in the start mode specified Note The specified Realtime Protection start mode is saved in the registry and cannot be changed via the Configuration Avira Antivirus Premium User Manual Status 23 Sep 2011 21 R AVI RA Installation and uninstallation Note When the default start mode for Realtim
95. log for every detection The events can be called up in the Windows event viewer This option is enabled as the default setting Option available in expert mode only Exceptions With these options you can configure exception objects for the Realtime Protection on access scan The relevant objects are then not included in the on access scan The Realtime Protection can ignore file accesses to these objects during the on access scan via the list of processes to be omitted This is useful for example with databases or backup solutions Options available in expert mode only Please note the following when specifying processes and file objects to be omitted The list is processed from top to bottom The longer the list is the more processor time is required for processing the list for each access Therefore keep the list as short as possible Processes to be omitted by the Realtime Protection All file accesses of processes in this list are excluded from monitoring by Realtime Protection Input box In this field enter the name of the process that is to be ignored by the real time scan No process is entered as the default setting The specified path and file name of the process should contain a maximum of 255 characters You can enter up to 128 processes The entries in the list must not result in more than 6000 characters in total When entering the process Unicode symbols are accepted You can therefore enter process or directory
96. mium 2012 Overview of Avira Antivirus Premium 2012 PC protection gt System Scanner gt Scan Files Oallfiles Use smart extensions O use file extension list __sieextensions j Scan process Allow stopping the Sca Scanner prioriby Description nner normal Additional settings Scan boot sectors of selected drives Scan master boot sectors Ignore offline files C Follow symbolic links E Search for Rootkits before scan Scan Registry The Configuration opens a dialog box You can save your configuration settings via the OK or Apply buttons delete your settings by clicking the Cancel button or restore your default configuration settings using the Default values button You can select individual configuration sections in the left hand navigation bar 4 1 6 Accessing the Configuration You have several options for accessing the configuration via the Windows control panel via the Windows Security Center from Windows XP Service Pack 2 via the Tray Icon of your Avira product in the Control Center via the menu item Extras Configuration in the Control Center via the Configuration button Note If you are accessing configuration via the Configuration button in the Control Center go to the Configuration register of the section which is active in the Control Center Expert mode must be activated to select individual Avira Antivirus Premium User Manual Status 23 Sep 2011 29 R AV
97. moves the file to Quarantine The files in this directory can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than Overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the Realtime Protection overwrites the file with a default pattern and then deletes it It cannot be restored Avira Antivirus Premium User Manual Status 23 Sep 2011 90 Ro AV RA Reference Configuration options Deny access If this option is enabled the Realtime Protection only enters the detection in the report file if the report function is enabled In addition the Realtime Protection writes an entry in the Event log if this option is enabled Warning If Realtime Protection is set to Scan when writing the affected file is not written Secondary action The option Secondary action can only be selected if the Repair option was selected under Primary action With this option it can now be decided what is to be done with the affected file if it cannot be repaired Rename If this option is enabled the Realtime Protection renames the file Direct access to these files e g with double click is therefore
98. n is enabled the report file can be limited to a certain size possible values Permitted values are between 1 and 100 MB Around 50 kilobytes of extra space are allowed when limiting the size of the report file to minimize the use of system resources If the size of the log file exceeds the indicated size by more than 50 kilobytes then old entries are deleted until the indicated size minus 50 kilobytes is reached Backup report file before shortening If this option is enabled the report file is backed up before shortening Write configuration in report file If this option is enabled the Mail Protection configuration is recorded in the report file Note If you have not specified any report file restriction a new report file is automatically created when the report file reaches 100MB A backup of the old report file is created Up to three backups of old report files are saved The oldest backups are deleted first 10 6 General 10 6 1 Threat categories Selection of extended threat categories Options available in expert mode only Your Avira product protects you against computer viruses In addition you can scan according to the following extended threat categories e Adware Avira Antivirus Premium User Manual Status 23 Sep 2011 120 RR AV RA Reference Configuration options e Adware Spyware e Application e Backdoor Clients e Dialer e Double Extension Files e Fraudulent software e Games e Jokes e Phishin
99. nager or in the activation email with a double click and following the relevant instructions on the screen Note The Avira Antivirus Premium 2012 License Manager automatically copies the corresponding license in the relevant product folder If a license already exists a note appears as to whether the existing license file is to be replaced In this case the existing file is overwritten by the new license file Avira Antivirus Premium User Manual Status 23 Sep 2011 12 R AV RA Installation and uninstallation 3 Installation and uninstallation 3 1 Overview This chapter contains information relating to the installation and uninstallation of your Avira product e see Chapter Pre Setup Requirements preparing the computer for installation e see Chapter Express installation Standard installation according to default settings e see Chapter Custom installation Configurable installation e See Chapter Test product installation e see Chapter Configuration Wizard e See Chapter Change installation e See Chapter Installation modules e See Chapter Uninstallation Uninstall 3 1 1 Installation types During installation you can select a setup type in the installation wizard Express e The program files are installed into a specified default folder under C Program Files e Your Avira product is installed with default settings You have the option of defining custom settings using the configuration wizard Custom e
100. ned appears Reason The file is encrypted gt To activate the license you do not need to open the file but rather you save it in the program directory The error message Connection failed while downloading the file appears when attempting to start an update Reason Your Internet connection is inactive No connection to the web server on the Internet can therefore be established gt Test whether other Internet services such as WWW or email work If not re establish the Internet connection Reason The proxy server cannot be reached Avira Antivirus Premium User Manual Status 23 Sep 2011 57 CG AVIRA FAQ Ts gt Check whether the login for the proxy server has changed and adapt it to your configuration if necessary Reason The update exe file is not fully approved by your personal firewall gt Ensure that the update exe file is fully approved by your personal firewall Otherwise gt Check your settings in the Configuration expert mode under General gt Update Your settings Viruses and malware cannot be moved or deleted Reason The file was loaded by windows and is active Update your Avira product If you use the Windows XP operating system deactivate System Restore Start the computer in Safe Mode Start the Avira product and the Configuration expert mode Select System Scanner gt Scan gt Files gt All files and confirm the window with OK Start a scan of all local drives Start the
101. ng ON or OFF If you change the license renewal status from ON to OFF you will receive a message that your license will no longer be renewed automatically gt Click OK to confirm your choice If you change the status from OFF to ON you will receive the message that your license will be automatically renewed 35 days prior to expiration gt Click OK to confirm the change of status If the status is ON the due date of the automatic renewal is displayed gt Insert your email address into the Send license s to field and click Send to forward your license s to Avira f you enabled the Automatically renew license at expiration function Avira will send you an email as reminder 40 days prior to the license expiration 4 2 3 Activate product To activate your Avira product you have the following options Activation with a valid full license To activate the program with a full license you need a valid activation key which holds data of the license you have purchased You have received the activation key from us either by email or it has been printed on the product packaging Activation with an evaluation license Your Avira product is activated with an automatically generated evaluation license with which you can test the Avira product with its complete range of function for a limited period of time Avira Antivirus Premium User Manual Status 23 Sep 2011 34 R AV RA Overview of Avira Antivirus Premium 2012
102. no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the Realtime Protection moves the file to Quarantine The files can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than Overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the Realtime Protection overwrites the file with a default pattern and then deletes it It cannot be restored Deny access If this option is enabled the affected file is not written the Realtime Protection only enters the detection in the report file if the report function is enabled In addition the Realtime Protection writes an entry in the Event log if this option is enabled Avira Antivirus Premium User Manual Status 23 Sep 2011 91 Ro AV RA Reference Configuration options Note If you have selected Delete or Overwrite and delete as the primary or secondary action please note In the case of heuristic hits the affected files are not deleted but are instead moved to quarantine Further actions Use event log If this option is enabled an entry is added to the Windows event
103. nsion is eml A message appears asking if you want to restore the file gt Click Yes The file is restored to the directory it was in before it was moved to quarantine To restore a file to a specified directory gt Highlight the file and click on C A message appears asking if you want to restore the file gt Click Yes The Windows default window Save As for selecting the directory appears gt Select the directory to restore the file to and confirm The file is restored to the selected directory 4 2 14 Move suspicious files to quarantine To move a suspect file to quarantine manually gt Inthe Control Center select the section Administration gt Quarantine section gt Click on The Windows default window for selecting a file appears gt Select the file and confirm with Open The file is moved to quarantine You can scan files in quarantine with the Avira System Scanner see Chapter Quarantine Handling quarantined files qua 4 2 15 Scan profile Amend or delete file type in a scan profile To stipulate additional file types to be scanned or exclude specific file types from the scan in a scan profile only possible for manual selection and customized scan profiles V Inthe Control Center go to the PC protection gt System Scanner section With the right hand mouse button click on the scan profile you want to edit A context menu appears gt Select File filter Avira Antivi
104. ofile sss 50 4 2 16 Create desktop shortcut for scan profile eee eee esee tenen tete ententnnne 51 AO AE S ET E E AE UU uU E A A S 51 4 2 18 Exclude email addresses from scan sss esessssssssessssssrsssseesssssrsssssrsssssesssusessssrrssnesesseerrsssseessseressssees 52 5 System Scanner svstesncidscoisdudicteicswaceenvsdecnbanivasdeadudasesiadwasesncsdscosacives D 6 Updates 0909090900000000000000000000000000000000000000000000000000000000000000000000000000000000000 55 T FAQ Tips 090906090900000000000000000000000000000000000000000000000000000000000000000000000000000000 57 21 roi Xo Reelo IEEE 57 Te 01 DERRE A RE m 60 7 2 1 Iri CHANG BOXGOS seis voip nay esau A A E 61 FAL NIAAA ID mr UNT 62 yr Inthe Control COTS ESERRRUT U T TT 62 7 3 Windows Security COtel s epe d oe oxi teta iru opi DE HIR E ME Um tu D tide n du tad Pea EU e o RR EUR 65 EQ ASRS etr 65 7 3 2 The Windows Security Center and your Avira product eee 65 Avira Antivirus Premium User Manual Status 23 Sep 2011 4 CG AVIRA Introd 8 Viruses and IT1O Q uieccoseeseseveceeceeseseceosceeosecoeccesosscecseeccecceeececeececeesecesese 68 MEI I ie TERRENT U m 68 8 2 Viruses and other malware ccccccccccsssssssscccccccccssssssscccccccccccssssssccccccccccscssssscceccccccscsssssscceees 71 9 Info and SB
105. on e via the context menu of the tray icon Avira Antivirus Premium User Manual Status 23 Sep 2011 55 CG AVIRA Unite Updates can be obtained from the Internet via a Web server of the manufacturer The existing network connection is the default connection to the download servers of Avira You can change this default setting in the Configuration under General gt Update Avira Antivirus Premium User Manual Status 23 Sep 2011 56 CG AVIRA FAQ Tips 7 FAQ Tips This chapter contains important information on troubleshooting and further tips on using your Avira product e See Chapter Help in case of a problem e See Chapter Shortcuts e See Chapter Windows Security Center 7 1 Help in case of a problem Here you will find information on causes and solutions of possible problems The error message The license file cannot be opened appears The error message Connection failed while downloading the file appears when attempting to start an update Viruses and malware cannot be moved or deleted The status of the tray icon is disabled The computer is extremely slow when perform a data back up My firewall reports Avira Realtime Protection and Avira Mail Protection immediately after activation AviraMail Protection does not work An email sent via a TSL connection has been blocked by Mail Protection Webchat is not operational Chat messages will not be displayed The error message The license file cannot be ope
106. on is disabled Scan incoming emails If this option is enabled incoming emails are scanned for viruses and malware Mail Protection supports POP3 and IMAP protocols Enable the inbox account used by your email client to receive emails for monitoring by Mail Protection Monitor POP3 accounts If this option is enabled the POP3 accounts are monitored on the specified ports Monitored ports In this field you should enter the port to be used as the inbox by the POP3 protocol Multiple ports are separated by commas Option available in expert mode only Default This button resets the specified port to the default POP3 port Option available in expert mode only Monitor IMAP accounts If this option is enabled the IMAP accounts are monitored on the specified ports Monitored ports In this field you should enter the port to be used as the inbox by the IMAP protocol Multiple ports are separated by commas Option available in expert mode only Default This button resets the specified port to the default IMAP port Option available in expert mode only Scan outgoing emails SMTP If this option is enabled outgoing emails are scanned for viruses and malware Monitored ports In this field you should enter the port to be used as the outbox by the SMTP protocol Multiple ports are separated by commas Option available in expert mode only Default This button resets the specified port to the default SMTP port Option available
107. on options Warning Only disable the autostart function for CD and DVD drives if you are sure you are only using trusted data media System protection Protect Windows hosts files from changes If this option is set to activated the Windows hosts files are write protected Manipulation is no longer possible For example malware is not able to redirect you to undesired websites This option is activated as the default setting Product protection Note The product protection options are not available if the Realtime Protection has not been installed using the user defined installation option Protect processes from unwanted termination If this option is enabled all processes of the program are protected against unwanted termination by viruses and malware or against uncontrolled termination by a user e g via Task Manager This option is enabled as the default setting Advanced process protection If this option is enabled all processes of the program are protected with advanced options against unwanted termination Advanced process protection requires considerably more computer resources than simple process protection The option is enabled as the default setting To disable this option you have to restart your computer Note Password protection is not available for Windows XP 64 bit Warning If process protection is enabled interaction problems can occur with other software products Disable process protection in these ca
108. onents Avira Realtime Protection Avira System Scanner Avira Mail Protection Avira Web Protection reporting the detection and the type of malware detected Actions of the System Scanner and the Realtime Protection not ProActiv detections Repair The file is repaired This option is only available if the infected file can be repaired Rename The file is renamed with a vir extension Direct access to these files e g with double click is therefore no longer possible Files can be repaired and given their original name at a later time Quarantine The file is packaged into a special format qua and moved to the Quarantine directory INFECTED on your hard disk so that direct access is no longer possible Files in this directory can be repaired in Quarantine at a later data or if necessary sent to Avira Avira Antivirus Premium User Manual Status 23 Sep 2011 43 R AV RA Overview of Avira Antivirus Premium 2012 Delete The file will be deleted This process is much quicker than Overwrite and delete If a boot sector virus is detected this can be deleted by deleting the boot sector A new boot sector is written Ignore No further action is taken The infected file remains active on your computer Overwrite and delete The file is overwritten with a default template and then deleted It cannot be restored Warning This could result in loss of data and damage to the operating system Only select the Igno
109. ons Note If you have selected Delete or Overwrite and delete as the primary or secondary action you should note the following In the case of heuristic hits the affected files are not deleted but are instead moved to quarantine Archives When scanning archives the System Scanner uses a recursive scan Archives in archives are also unpacked and scanned for viruses and unwanted programs The files are scanned decompressed and scanned again Options available in expert mode only Scan archives If this option is enabled the selected archives in the archive list are scanned This option is enabled as the default setting All archive types If this option is enabled all archive types in the archive list are selected and scanned Smart Extensions If this option is enabled the System Scanner detects whether a file is a packed file format archive even if the file extension differs from the usual extensions and scans the archive However every file must be opened for this which reduces the scanning speed Example If a zip archive has the file extension xyz the System Scanner also unpacks this archive and scans it This option is enabled as the default setting Note Only those archive types marked in the archive list are supported Limit recursion depth Unpacking and scanning recursive archives can require a great deal of computer time and resources If this option is enabled you limit the depth of the scan in multi pac
110. or insert the program CD Internet based installation The Welcome screen appears gt Click Next to continue with the installation The dialog Language selection appears gt Select the language you want to use to install your Avira product and confirm your language selection by clicking Next The dialog box Download appears All files necessary for installation are downloaded from the Avira web servers The Download window closes after conclusion of the download Installation with an installation package The window Preparing installation appears The installation file is extracted The installation routine is started The dialog box Select installation type appears Avira Antivirus Premium User Manual Status 23 Sep 2011 17 R AVI RA Installation and uninstallation Note By default Express installation is preset All standard components will be installed which you may not configure If you like to execute an Express installation please refer to the chapter Installation gt Express installation gt Choose Custom to install individual program components gt Confirm that you accept the End User License Agreement For reading the detailed text of the End User License Agreement click the EULA link gt Click Next The Choose Destination Folder window opens The default folder will be C Program Files Avira AntiVir Desktop gt Click Next to continue OR Use the Browse button to selec
111. or loading the license file gt Select the license file hbedv key with your license data for the program and click Open Your license data will be displayed in the next window gt Click Next Avira Antivirus Premium User Manual Status 23 Sep 2011 19 R AVI RA Installation and uninstallation Continuation after completed activation or loading of the license file gt Click Finish to end setup process The Installation Wizard is closed and the Configuration Wizard will open 3 5 Test product Installation Installing your Avira product Start the installation program by double clicking the installation file you have downloaded from the Internet or insert the program CD Internet based installation The Welcome screen appears gt Click Next to continue with the installation The dialog Language selection appears gt Select the language you want to use to install your Avira product and confirm your language selection by clicking Next The dialog box Download appears All files necessary for installation are downloaded from the Avira web servers The Download window closes after conclusion of the download Installation with an installation package The window Preparing installation appears The installation file is extracted The installation routine is started The dialog box Select installation type appears Note By default Express installation is preset All standard components will
112. osun eV dEWexE DV GY reb EHE EVO MEO D UO 33 Su NEM edidere s anenmaiieasi meal inlens nae meneaamiee nema 34 4 2 4 Perform automatic WPAALSS scssacsssseoseosoisonsonoveonsonoseonsononsonsonossonsonsvecndonossonsononsossonodbsssononvensonsnssnsovensensonste 35 425 Slarnamarusidupdale sneiscivaisi cumin one ALIQ prin el t oR 37 4 2 6 Using a scan profiles to scan for viruses and malware eerte 38 4 2 7 Scan for viruses and malware using drag amp drop serene 39 4 2 8 Scan for viruses and malware via the context MENU eeesscessecsecessecnseessecnseessecnsceeseenseeeseenees 40 4 2 9 Automatically scan for viruses and malware eee esee esten tenente tete tntentnnns 40 4 2 10 Targeted scan for Rootkits and active malware eee ee eee es eetetn tenants 41 4 2 11 React to detected viruses and malware eee eee esee esee tentent nta tn tentata tentantne 42 4 2 12 Handling quarantined files qua uius ter eb oet re ROM 0E enit peiea el EH eE VIR CE pHa eR n oet Ch Etro pD UR DS 47 4 2 13 Restore the files in quarantine sesssscosssisiissessorsonsrnoveonesnoosonsnsvnsousonvnsodionebioueonentsannnnvoseonediosannediysudbenipxanennd 49 4 2 14 Move suspicious files to quarantine eee eee esee esee eese ente nten eaten to nente nta nententantne 50 4 2 15 Scan profile Amend or delete file type in a scan pr
113. otection component Options available in expert mode only Scan Enable IPv6 support If this option is enabled Internet Protocol version 6 is supported by the Web Protection Drive by protection Drive by protection allows you to make settings to block I Frames also known as inline frames I Frames are HTML elements i e elements of Internet pages that delimit an area of a web page I Frames can be used to load and display different web content usually other URLs as independent documents in a sub window of the browser I Frames are mostly used for banner advertising In some cases I Frames are used to conceal malware In these cases the area of the I Frame is mostly invisible or almost invisible in the browser The Block suspicious I frames option allows you to check and block the loading of I Frames Block suspicious I frames If this option is enabled I Frames on the web pages you request are scanned according to certain criteria If there are suspect I Frames on a requested web page the I Frame is blocked An error message is displayed in the Il Frame window Action on detection You can define the actions to be performed by Web Protection when a virus or unwanted program is detected Options available in expert mode only Interactive If this option is enabled a dialog box appears when a virus or unwanted program is detected during an on demand scan in which you can choose what is to be done with the affected file T
114. otection in the cache Emails are deleted oldest first Maximum days for an email to be stored The maximum storage period of an email in days is entered in this box After this time the email is removed from the cache Empty Cache Click on this button to delete the emails stored in the cache 10 5 3 Report Mail Protection includes an extensive logging function to provide the user or administrator with exact notes about the type and manner of a detection Options available in expert mode only Reporting This group allows for the content of the report file to be determined Off If this option is enabled then Mail Protection does not create a log It is recommended that you should turn off the logging function only in exceptional cases such as if you are executing trials with multiple viruses or unwanted programs Avira Antivirus Premium User Manual Status 23 Sep 2011 119 Ro AV RA Reference Configuration options Default If this option is enabled Mail Protection records important information concerning detections alerts and errors in the report file with less important information ignored for improved clarity This option is enabled as the default setting Extended If this option is enabled Mail Protection logs less important information to the report file as well Complete If this option is enabled Mail Protection logs all information to the report file Limit report file Limit size to n MB If this optio
115. program to retrieve individual modules and to start actions Below we provide you with an overview of the available keyboard commands Please find further indications regarding the functionality in the corresponding chapter of the help Avira Antivirus Premium User Manual Status 23 Sep 2011 60 CG AVIRA 7 2 1 In dialog boxes FAQ Tips Shortcut Description Ctrl Tab Ctrl Page down Navigation in the Control Center Go to next section Ctrl Shift Tab Ctrl Page up Navigation in the Control Center Go to previous section see Navigation in the configuration sections First use the mouse to set the focus on a configuration section Tab Change to the next option or options group Shift Tab Change to the previous option or options group ef Change between the options in a marked drop down list or between several options in a group of options Space Activate or deactivate a check box if the active option is a check box Alt underlined letter Select option or start command Alt Open selected drop down list F4 Esc Close selected drop down list Cancel command and close dialog Avira Antivirus Premium User Manual Status 23 Sep 2011 61 CG AVIRA FAQ Ts Enter Start command for the active option or button 7 2 2 Inthe help Shortcut Description Alt Space Display system menu Alt Tab Sh
116. r Manual Status 23 Sep 2011 85 Ro AV RA Reference Configuration options enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection level This option is enabled as the default setting if you have selected the use of this heuristic High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives 10 1 2 Report The System Scanner has a comprehensive reporting function You thus obtain precise information on the results of an on demand scan The report file contains all entries of the system as well as alerts and messages of the on demand scan Options available in expert mode only Note To be able to establish what actions the System Scanner has performed when viruses or unwanted programs have been detected you should activate the report file in the expert mode configuration Reporting Off If this option is enabled the System Scanner does not report the actions and results of the on demand scan Default When this option is activated the System Scanner logs
117. r infected objects e Scan engine The scan engine contains the methods used by your Avira product to scan for viruses and malware e Program files product update Update packages for product updates make extra functions available to the individual program components An update checks whether the virus definition file and scan engine are up to date and if necessary implements an update Depending on the settings in the configuration the Updater also carries out a product update or informs you of the product updates available After a product update you may have to restart your computer system If only the virus definition file and scan engine are updated the computer does not have to be restarted Note For security reasons the Updater checks whether the Windows hosts file of your computer was altered whether the Update URL for example was manipulated by malware and is diverting the Updater to unwanted download sites If the Windows hosts file has been manipulated this is shown in the Updater report file An update is automatically performed in the following interval 2 hours You can edit or disable the automatic update through the configuration Configuration Update In the Control Center under Scheduler you can create additional update jobs that are performed by Updater at the specified intervals You also have the option to start an update manually e inthe Control Center in the Update menu and in the Status secti
118. ram Examples of excluded file and MIME types audio All audio media type files are excluded from Web Protection scans video quicktime All Quicktime sub type video files qt mov are excluded from Web Protection scans pdf All Adobe PDF files are excluded from Web Protection scans Avira Antivirus Premium User Manual Status 23 Sep 2011 109 Ro AV RA Reference Configuration options Add The button allows you to copy MIME and file types from the input field into the display window Delete The button deletes a selected entry from the list This button is inactive if no entry is selected URLs skipped by Web Protection All URLs in this list are excluded from Web Protection scans Input box In this box you can input URLs Internet addresses to be excluded from Web Protection scans e g www domainname com You can specify parts of the URL using leading or following dots to indicate the domain level domainname com for all pages and all subdomains of the domain Indicate websites with any top level domain com or net with a following dot domainname If you indicate a string without a leading or concluding dot the string is interpreted as a top level domain e g net for all NET domains www domain net Note You can also use the wildcard for any number of characters when specifying URLs You can also use leading or following dots in combination with wildcards to indicate the domain level domainn
119. rating system version and any Service Packs installed Installed software packages e g anti virus software of other vendors e Exact messages of the program or of the report file Avira Antivirus Premium User Manual Status 23 Sep 2011 75 CG AVIRA Kita 9 3 Suspicious file Viruses that may not yet be detected or removed by our products or suspect files can be sent to us We provide you with several ways of doing this e Identify the file in the quarantine manager of the Control Center and select the item Send file via the context menu or the corresponding button e Send the required file packed WinZIP PKZip Arj etc in the attachment of an email to the following address virus premium avira com As some email gateways work with anti virus software you should also provide the file s with a password please remember to tell us the password e You can also send us the suspicious file via our website http www avira com sample upload 9 4 Reporting false positives If you believe that your Avira product is reporting a detection in a file that is most likely clean send the relevant file packed WinZIP PKZip Arj etc as an email attachment to the following address virus premium avira com As some email gateways work with anti virus software you should also provide the file s with a password please remember to tell us the password 9 5 Your feedback for more security At Avira our customers security is par
120. re option in exceptional cases Always ignore Action option for Realtime Protection detections No further action is taken by Realtime Protection Access to the file is permitted All further access to this file is permitted and no further notifications will be provided until the computer is restarted or the virus definition file is updated Copy to quarantine Action option for a rootkits detection The detection is copied to quarantine Repair boot sector Download repair tool Action options when infected boot sectors are detected A number of options are available for repairing infected diskette drives If your Avira product is unable to perform the repair you can download a special tool for detecting and removing boot sector viruses Note If you carry out actions on running processes the processes in question are terminated before the actions are performed Actions of the Realtime Protection for detections made by the ProActiv component notification of suspicious actions of an application Trusted program The application continues to run The program is added to the list of permitted applications and is excluded from monitoring by the ProActiv component When adding to the list of permitted applications the monitoring type is set to Content This means that the application is only excluded from monitoring by the ProActiv Avira Antivirus Premium User Manual Status 23 Sep 2011 44 R AV RA Overview of Avira Antivir
121. rements The system requirements are as follows Computer Pentium or later at least 1 GHz Operating system Windows XP SP2 32 or 64 bit or Windows Vista 32 or 64 bit SP1 or Windows 7 32 or 64 bit At least 150 MB of free hard disk memory space more if using quarantine for temporary storage At least 512 MB RAM under Windows XP At least 1024 MB RAM under Windows Vista Windows 7 For the program installation Administrator rights For all installations Windows Internet Explorer 6 0 or higher Internet connection where appropriate see Installation Avira Antivirus Premium User Manual Status 23 Sep 2011 10 R AV RA Product information 2 3 Licensing and Upgrade In order to be able to use your Avira product you require a license You thereby accept the license terms The license is provided in the form of an activation key The activation key is a code comprising letters and numbers that you will receive after purchasing the Avira product The activation key contains the exact data of your license i e which programs have been licensed for which period of time The activation key will be sent to you by email if you have purchased your Avira product on the Internet or it is rendered on the product packaging In order to license your program please enter your activation key to activate the program The product activation may be performed during installation However you can also activate your Avira produc
122. rmed at the required time for example because the computer was switched off Click Next The dialog box Selection of the display mode appears Select the display mode of the job window Invisible No job window Minimized progress bar only Maximized Entire job window Select the Shut down computer if job is done option if you want the computer to shut down automatically when the scan is finished This option is only available if the display mode is set to minimized or maximized Click Finish Your newly created job appears on the start page of the Administration gt Scheduler section with the status enabled check mark Where appropriate deactivate jobs that are not to be performed Use the following icons to further define your jobs View properties of a job Edit job Delete job Start job Stop job 4 2 10 Targeted scan for Rootkits and active malware To scan for active rootkits use the predefined scan profile Scan for Rootkits and active malware To scan for active rootkits systematically gt Go to Control Center and select the section PC protection gt System Scanner Avira Antivirus Premium User Manual Status 23 Sep 2011 41 R AV RA Overview of Avira Antivirus Premium 2012 Predefined scan profiles appear gt Select the predefined scan profile Scan for Rootkits and active malware gt Where appropriate highlight other nodes and directories to be scanned by clicking the check box
123. rogram Enable WMI support When this option is enabled you can download operating data from the program via WMI 10 6 5 Events Options available in expert mode only Limit size of event database Limit size to max n entries If this option is enabled the maximum number of events listed in the event database can be limited to a certain size possible values 100 to 10000 entries If the number of entered entries is exceeded the oldest entries are deleted Avira Antivirus Premium User Manual Status 23 Sep 2011 125 Ro AV RA Reference Configuration options Delete all events older than n day s If this option is enabled events listed in the event database are deleted after a certain period of time possible values 1 to 90 days This option is enabled as the default setting with a value of 30 days No limit When this option has been activated the size of the event database is not limited However a maximum of 20 000 entries are displayed in the program interface under Events 10 6 6 Reports Options available in expert mode only Limit reports Limit number to max n piece When this option is enabled the maximum number of reports can be limited to a specific amount Values between 1 and 300 are permissible If the specified number is exceeded then the oldest report at that time is deleted Delete all reports older than n day s If this option is enabled reports are automatically deleted after a specific numb
124. rus Premium User Manual Status 23 Sep 2011 50 R AV RA Overview of Avira Antivirus Premium 2012 gt Expand the context menu further by clicking on the small triangle on the right hand side of the context menu The entries Default Scan all files and User defined appear gt Select User defined The File extensions dialog box appears with a list of all file types to be scanned with the scan profile If you want to exclude a file type from the scan gt Highlight the file type and click Delete If you want to add a file type to the scan gt Highlight a file type gt Click Insert and enter the file extension of file type into the input box Use a maximum of 10 characters and do not enter the leading dot Wildcards and are allowed 4 2 16 Create desktop shortcut for scan profile You can start a system scan directly from your desktop via a desktop shortcut to a scan profile without accessing your Avira product s Control Center To create a desktop shortcut to the scan profile V Inthe Control Center go to the PC protection gt System Scanner section gt Select the scan profile for which you want to create a shortcut gt Click the icon The desktop shortcut is created 4 2 17 Filter events Events that have been generated by program components of your Avira product are displayed in the Control Center under Administration gt Events analogous to the event display of your Windows operating s
125. s a highly powerful macrovirus heuristic If this option is enabled all macros in the relevant document are deleted in the event of a repair alternatively suspect documents are only reported i e you receive an alert This option is enabled as the default setting and is recommended Advanced Heuristic Analysis and Detection AHeAD Enable AHeAD Your Avira program contains a very powerful heuristic in the form of Avira AHeAD technology which can also detect unknown new malware If this option is enabled Avira Antivirus Premium User Manual Status 23 Sep 2011 117 Ro AV RA Reference Configuration options you can define how aggressive this heuristic should be This option is enabled as the default setting Low detection level If this option is enabled slightly less unknown malware is detected the risk of false alerts is low in this case Medium detection level This option is enabled as the default setting if you have selected use of this heuristic This option is enabled as the default setting and is recommended High detection level If this option is enabled significantly more unknown malware is detected but there are also likely to be false positives 10 5 2 General Exceptions Scanning exceptions This table shows you the list of email addresses excluded from scanning by Mail Protection white list Note The list of exceptions is used exclusively by Mail Protection with regard to incoming emails
126. s section lets you see at a glance which program modules are active and provides information on the last update performed You can also see whether you own a valid license e Local protection In Local protection you will find the components for checking the files on your computer system for viruses and malware The Scan section enables you to easily configure and start an on demand scan Predefined profiles enable you to run a scan with already adapted standard options In the same way it is possible to adapt the scan for viruses and unwanted programs to your personal requirements with the help of manual selection not saved or by creating user defined profiles The Realtime Protection section displays information on scanned files as well as other statistical data which can be reset at any time and enables access to the Avira Antivirus Premium User Manual Status 23 Sep 2011 27 R AV RA Overview of Avira Antivirus Premium 2012 report file More detailed information on the last virus or unwanted program detected can be obtained practically at the push of a button e Online protection In Online protection you will find the components to protect your computer system against viruses and malware from the Internet and against unauthorized network access The Mail Protection section shows you all the emails scanned by Mail Protection their properties and other statistical data The Web Protection section displays information on s
127. s via remote control for criminal purposes On command the affected PC starts denial of service DoS attacks for example or sends spam and phishing emails Avira Antivirus Premium User Manual Status 23 Sep 2011 74 CG AVIRA ee 9 Info and Service This chapter contains information on how to contact us e See Chapter Contact address e See Chapter Technical support e See Chapter Suspicious files e See Chapter Report false positives e See Chapter Your feedback for more security 9 1 Contact address If you have any questions or requests concerning the Avira product range we will be pleased to help you For our contact addresses please refer to the Control Center under Help About Avira Antivirus Premium 2012 9 2 Technical support Avira support provides reliable assistance in answering your questions or solving a technical problem All necessary information on our comprehensive support service can be obtained from our website http www avira com premium support So that we can provide you with fast reliable help you should have the following information ready e License information You can find the program interface under the menu item Help gt About Avira Antivirus Premium 2012 License information See License information e Version information You can find the program interface under the menu item Help gt About Avira Antivirus Premium 2012 Version information See Version information e Ope
128. ses Protect files and registry entries from manipulation If this option is enabled all registry entries of the program and all program files binary and configuration files are protected from manipulation Protection against manipulation entails preventing write delete and in some cases read access to the Avira Antivirus Premium User Manual Status 23 Sep 2011 124 Ro AV RA Reference Configuration options registry entries or program files by users or external programs To enable this option you have to restart your computer Warning Please note that if this option is disabled the repair of computers infected with specific types of malware may fail Note When this option is activated changes can only be made to the configuration including changes to scan or update requests by means of the user interface Note Protection for files and registration entries is not available for Windows XP 64 bit 10 6 4 WMI Options available in expert mode only Support for Windows Management Instrumentation Windows Management Instrumentation is a basic Windows management technique that uses script and programming languages to allow read and write access both local and remote to settings on Windows systems Your Avira product supports WMI and provides data status information statistical data reports planned requests etc as well as events via an interface WMI gives you the option of downloading operating data from the p
129. sion Note If All files is enabled the File extensions button cannot be selected Use smart extensions If this option is enabled the selection of the files scanned for viruses or unwanted programs is automatically chosen by the program This means that the program decides whether the files are scanned or not based on their content This procedure is somewhat slower than Use file extension list but more secure since not only on the basis of the file extension is scanned Note If Use smart extensions is enabled the File extensions button cannot be selected Avira Antivirus Premium User Manual Status 23 Sep 2011 87 Ro AV RA Reference Configuration options Use file extension list If this option is enabled only files with a specified extension are scanned All file types that may contain viruses and unwanted programs are preset The list can be edited manually via the File extensions button This option is enabled as the default setting and is recommended Note If this option is enabled and you have deleted all entries from the list with file extensions this is indicated with the text No file extensions under the File extensions button File extensions With the aid of this button a dialog box is opened in which all file extensions are displayed that are scanned in Use file extension list mode Default entries are set for the extensions but entries can be added or deleted Note Please note that the file ex
130. t a different destination folder and confirm by clicking Next The Install components dialog appears gt Select or deselect components from the list and confirm with Next to proceed f you have chosen to install the ProActiv component the Avira ProActiv Community window appears You have the option of confirming participation in the Avira ProActiv Community If this option is enabled Avira ProActiv sends data on suspicious programs detected by the ProActiv component to the Avira Malware Research Center The data is used only for an advanced online scan and to expand and refine detection technology You can use the further information link to obtain more details on the expanded online scan gt If the dialogue box Avira ProActiv Community has been displayed enable or disable participation in the Avira ProActiv Community and confirm by clicking Next In the following dialog box you can decide whether to create a desktop shortcut and or a program group in the Start menu gt Click Next The License Wizard opens You have the following options to activate the program gt Enter an activation key By entering your activation key your Avira product is activated with your license gt Select the option Product testing f you select Product testing an evaluation license to activate the program will be generated during the activation process You can test the Avira product with Avira Antivirus Premium User Man
131. t after the installation in License Manager under Help License management In License Manager you have the option of launching an upgrade for a product from the Avira desktop product family Manual uninstallation of the old product and manual installation of the new product is not required When upgrading from License Manager you enter the activation code for the product you want to upgrade in the License Manager input box The new product is automatically installed To achieve high reliability and security for your computer Avira sends a pop up item to remind you to upgrade your system to the newest version Just click the Upgrade link on the pop up item for the migration to AV12 and you will be guided to your product specific upgrade site You have the possibility to upgrade the product you are used to or you may obtain a more comprehensive product The product overview page shows what kind of product you are using right now and offers the chance to compare your product to other Avira products If you need more information click the information icon right beside the product name If you want to remain on the same product click Upgrade and the download of the new version starts immediately If you like to obtain a more comprehensive product click the Buy button at the bottom of the product column You will be automatically forwarded to the Avira online shop where you can do your purchase order Note Depending on your product and your op
132. t create a log It is recommended that you should turn off the logging function only in exceptional cases such as if you are executing trials with multiple viruses or unwanted programs Default If this option is enabled Realtime Protection records important information concerning detections alerts and errors in the report file with less important information ignored for improved clarity This option is enabled as the default setting Extended If this option is enabled Realtime Protection logs less important information to the report file as well Complete If this option is enabled Realtime Protection logs all available information in the report file including file size file type date etc Limit report file Limit size to n MB If this option is enabled the report file can be limited to a certain size Permitted values are between 1 and 100 MB Around 50 kilobytes of extra space are allowed when limiting the size of the report file to minimize the use of system resources If the size of Avira Antivirus Premium User Manual Status 23 Sep 2011 99 Ro AV RA Reference Configuration options the log file exceeds the indicated size by more than 50 kilobytes then old entries are deleted until the indicated size minus 50 kilobytes is reached Back up report file before shortening If this option is enabled the report file is backed up before shortening Write configuration to report file If this option is enabled the config
133. t values gt Click Restore defaults All settings of the configuration are restored to default values All amendments and custom entries are lost when default settings are restored Avira Antivirus Premium User Manual Status 23 Sep 2011 30 R AV RA Overview of Avira Antivirus Premium 2012 Overview of configuration options The following configuration options are available e System Scanner Configuration of on demand scan Scan options Action on detection File scan options On demand scan exceptions On demand scan heuristics Report function setting e Realtime Protection Configuration of on access scan Scan options Action on detection On access scan exceptions On access scan heuristics Report function setting e Mail Protection Configuration of Mail Protection Scan options Enable the monitoring of POP3 accounts IMAP accounts outgoing emails SMTP Actions on malware Mail Protection scan heuristics Mail Protection scan exceptions Configuration of cache empty cache Report function setting e Web Protection Configuration of Web Protection Scan options enabling and disabling the Web Protection Action on detection Blocked access Unwanted file types and MIME types Web filter for known unwanted URLS malware phishing etc Web Protection scan exceptions URLs file types MIME types Web Protection heuristics Report function setting e General
134. taller files are blocked by Web Protection Add The button allows you to copy MIME and file types from the input field into the display window Delete The button deletes a selected entry from the list This button is inactive if no entry is selected Web Filter The web filter is based on an internal database updated daily that classifies URLs according to content Activate web filter When the option is enabled all URLs matching the selected categories in the Web filter list are blocked Web filter list In the Web filter list you can select the content categories whose URLs are to be blocked by Web Protection Note The Web filter is ignored for entries in the list of excluded URLs under Web Protection Scan Exceptions Note Spam URLs are URLs sent with spam emails The Fraud Deception category covers web pages with Subscription Expires and other offers of services whose costs are hidden by the provider Exceptions These options allow you to set exceptions based on MIME types content types for the transferred data and file types for URLs Internet addresses for scanning by Web Protection The MIME types and URLs specified are ignored by Web Protection i e that data is not scanned for viruses and malware when it is transferred to your computer system Options available in expert mode only MIME types skipped by Web Protection Avira Antivirus Premium User Manual Status 23 Sep 2011 108 Ro
135. tation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the System Scanner overwrites the file with a default pattern and then deletes it It cannot be restored Secondary action The option Secondary action can only be selected if the setting Repair was selected under Primary action With this option it can now be decided what is to be done with the affected file if it cannot be repaired Rename If this option is enabled the System Scanner renames the file Direct access to these files e g with double click is therefore no longer possible Files can later be repaired and given their original names again Quarantine If this option is enabled the System Scanner moves the file to Quarantine These files can later be repaired or if necessary sent to the Avira Malware Research Center Delete If this option is enabled the file is deleted This process is much faster than overwrite and delete Ignore If this option is enabled access to the file is allowed and the file is left as it is Warning The affected file remains active on your workstation It may cause serious damage on your workstation Overwrite and delete If this option is enabled the System Scanner overwrites the file with a default pattern and then deletes wipes it It cannot be restored Avira Antivirus Premium User Manual Status 23 Sep 2011 82 RR AV RA Reference Configuration opti
136. te object Scheduler section Shortcut Description F2 Edit job Return Properties Ins Insert new job Del Delete job Reports section Shortcut Description F3 Display report file F4 Print report file Return Display report Del Delete report s Events section Shortcut Description F3 Export event s Return Show event Avira Antivirus Premium User Manual Status 23 Sep 2011 FAQ Tips 64 CG AVIRA FAQ Tips Del Delete event s 7 3 Windows Security Center Windows XP Service Pack 2 or higher 7 3 1 General The Windows Security Center checks the status of a computer for important security aspects If a problem is detected with one of these important points e g an outdated anti virus program the Security Center issues an alert and gives recommendations on how to protect your computer better 7 3 2 The Windows Security Center and your Avira product Virus protection software Protection against malicious software You may receive the following information from the Windows Security Center with regard to your virus protection e Virus protection NOT FOUND e Virus protection OUT OF DATE e Virus protection ON e Virus protection OFF e Virus protection NOT MONITORED Virus protection NOT FOUND This information of the Windows Security Center appears when the Windows Security Center has not found any anti virus software on your computer 9 Virus Protection NOT FOUND Windows di
137. tension list may vary from version to version Scan mode Here the time for scanning of a file is defined Scan when reading If this option is enabled the Realtime Protection scans the files before they are read or executed by the application or the operating system Scan when writing If this option is enabled the Realtime Protection scans a file when writing You can only access the file again after this process has been completed Scan when reading and writing If this option is enabled the Realtime Protection scans files before opening reading and executing and after writing This option is enabled as the default setting and is recommended Archives Scan archives If this option is enabled then archives will be scanned Compressed files are scanned then decompressed and scanned again This option is deactivated by default The archive scan is restricted by the recursion depth the number of files to be scanned Avira Antivirus Premium User Manual Status 23 Sep 2011 88 Ro AV RA Reference Configuration options and the archive size You can set the maximum recursion depth the number of files to be scanned and the maximum archive size Note This option is deactivated by default since the process puts heavy demands on the computer s performance It is generally recommended that archives be checked using an on demand scan Max recursion depth When scanning archives the Realtime Protection uses a recursive s
138. ter the user name of the selected account Password Enter the password for this account For security reasons the actual characters you type in this space are replaced by asterisks Note If you have forgotten an existing Internet account name or password contact your Internet Service Provider Note The automatic dial up of the updater through so called dial up tools e g SmartSurfer Oleco etc is currently not yet available Terminate a dial up connection that was set up for the update If this option is enabled the dial up connection made for the update is automatically interrupted again as soon as the download has been successfully performed Note This option is not available under Vista and Windows 7 Under these operating systems the dial up connection opened for the update is always terminated as soon as the download has been performed Avira Antivirus Premium User Manual Status 23 Sep 2011 103 Ro AV RA Reference Configuration options Proxy settings Proxy server Do not use a proxy server If this option is enabled your connection to the web server is not established via a proxy server Use proxy system settings When the option is enabled the current Windows system settings are used for the connection to the web server via a proxy server Configure the Windows system settings to use a proxy server under Control panel gt Internet options gt Connections gt LAN settings You can also access the Int
139. ters You can use the following key combination for formatting Ctrl Enter inserts a line break Default The button inserts a pre defined default text in the edit box Default text for deleted and moved attachments The text in this box is inserted in the email as a message instead of the affected attachment You can edit this message A text may contain a maximum of 500 characters You can use the following key combination for formatting Ctrl Enter inserts a line break Default The button inserts a pre defined default text in the edit box Heuristic This configuration section contains the settings for the heuristic of the scan engine Options available in expert mode only Avira products contain very powerful heuristics that can proactively uncover unknown malware i e before a special virus signature to combat the damaging element has been created and before a virus guard update has been sent Virus detection involves an extensive analysis and investigation of the affected codes for functions typical of malware If the code being scanned exhibits these characteristic features it is reported as being suspicious This does not necessarily mean that the code is in fact malware False positives do sometimes occur The decision on how to handle affected code is to be made by the user e g based on his or her knowledge of whether the source of the code is trustworthy or not Macrovirus heuristic Your Avira product contain
140. the names of the files concerned with their path In addition the configuration for the current scan version information and information on the licensee is written in the report file Extended When this option is activated the System Scanner logs alerts and tips in addition to the default information Avira Antivirus Premium User Manual Status 23 Sep 2011 86 Ro AV RA Reference Configuration options Complete When this option is activated the System Scanner also logs all scanned files In addition all files involved as well as alerts and tips are included in the report file Note If you have to send us a report file at any time for troubleshooting please create this report file in this mode 10 2 Realtime Protection The Realtime Protection section of the configuration is responsible for the configuration of the on access scan Options available in expert mode only 10 2 1 Scan You will normally want to monitor your system constantly To this end use the Realtime Protection on access System Scanner You can thus scan all files that are copied or opened on the computer on the fly for viruses and unwanted programs Options available in expert mode only Files The Realtime Protection can use a filter to scan only those files with a certain extension type All files If this option is enabled all files are scanned for viruses or unwanted programs irrespective of their content and their file exten
141. the transferred data and files are moved into quarantine The affected file can be recovered from the quarantine manager if it has any informative value or if necessary sent to the Avira Malware Research Center Ignore The website requested from the web server and or the data and files that were transferred are forwarded on by Web Protection to your web browser Access to the file is permitted and the file is ignored Warning The affected file remains active on your workstation It may cause serious damage on your workstation Blocked requests In Blocked requests you can specify the file types and MIME types content types for the transferred data to be blocked by Web Protection The Web filter lets you block known phishing and malware URLs Web Protection prevents the transfer of data from the Internet to your computer system Options available in expert mode only Avira Antivirus Premium User Manual Status 23 Sep 2011 106 Ro AV RA Reference Configuration options Web Protection blocks the following file types MIME Types All file types and MIME types content types for the transferred data in the list are blocked by Web Protection Input box In this box enter the names of the MIME types and file types you want Web Protection to block For file types enter the file extension e g htm For MIME types indicate the media type and where applicable sub type The two statements are separated from one another by
142. tion actions and alerts users to suspicious application behavior This behavior based recognition enables you to protect yourself against unknown malware The ProActiv component is integrated into Avira Realtime Protection Avira Mail Protection Mail Protection is the interface between your computer and the email server from which your email program email client downloads emails Mail Protection is connected as a so called proxy between the email program and the email server All incoming emails are routed through this proxy scanned for viruses and unwanted programs and forwarded to your email program Depending on the configuration the program processes the affected emails automatically or asks the user for a certain action Avira Web Protection When surfing the Internet you are using your web browser to request data from a web server The data transferred from the web server HTML files script and image files Flash files video and music streams etc will normally be moved directly into the browser cache for display in the web browser meaning that an on access scan as performed by Avira Realtime Protection is not possible This could allow viruses and unwanted programs to access your computer system Web Protection is what is known as an HTTP proxy which monitors the ports used for data transfer 80 8080 3128 and scans the transferred data for viruses and unwanted programs Depending on the configuration the program may process the af
143. tion relevant to the purchase and use of your Avira product see Chapter Delivery scope see Chapter System requirements see Chapter Licensing and Upgrade see Chapter License Manager Avira products are comprehensive and flexible tools you can rely on to protect your computer from viruses malware unwanted programs and other dangers gt Please note the following information Note Loss of valuable data usually has dramatic consequences Even the best virus protection program cannot provide one hundred percent protection from data loss Make regular copies Backups of your data for security purposes Note A program can only provide reliable and effective protection from viruses malware unwanted programs and other dangers if it is up to date Make sure your Avira product is up to date with automatic updates Configure the program accordingly 2 1 Delivery scope Your Avira product has the following functions Control Center for monitoring managing and controlling the entire program Central configuration with user friendly standard and advanced options and context sensitive help System Scanner on demand scan with profile controlled and configurable scan for all known types of virus and malware Integration into the Windows Vista User Account Control allows you to carry out tasks requiring administrator rights Realtime Protection on access scan for continuous monitoring of all file access attempts Avira Antivir
144. tional cases Malcode can be added to an application through an update The originally harmless application is now malware Note Some trusted applications including for example all application components of your Avira product are by default excluded from monitoring by the ProActiv component even though they are not included in the list Input box In this box you enter the application to be excluded from monitoring by the ProActiv component To identify the application the full path file name and file extension must be specified The path must either show the drive on which the application is located or start with an environment variable 5 Avira Antivirus Premium User Manual Status 23 Sep 2011 98 Ro AV RA Reference Configuration options The button opens a window in which you can select the application to be excluded Add With the Add button you can transfer the application specified in the input box to the list of applications to be excluded Delete The Delete button lets you remove a highlighted application from the list of applications to be excluded 10 2 3 Report Realtime Protection includes an extensive logging function to provide the user or administrator with exact notes about the type and manner of a detection Options available in expert mode only Reporting This group allows for the content of the report file to be determined Off If this option is enabled then Realtime Protection does no
145. tivate the acoustic alert and select an alternative WAVE file for the alert Note The action mode of the System Scanner is set in the configuration under System Scanner Scan Action on detection The action mode of the Realtime Protection is set in the configuration under Realtime Protection Scan Action on detection No warning When this option is enabled there is no acoustic alert when a virus is detected by the System Scanner or Realtime Protection Use PC speakers only in interactive mode If this option is enabled there is an acoustic alert with the default signal when a virus is detected by the System Scanner or Realtime Protection The acoustic alert is sounded on the PC s internal speaker Use the following WAVE file only in interactive mode If this option is enabled there is an acoustic alert with the selected WAVE file when a virus is detected by the System Scanner or Realtime Protection The selected WAVE file is played over a connected external speaker Avira Antivirus Premium User Manual Status 23 Sep 2011 127 Ro AV RA Reference Configuration options WAVE file In this input box you can enter the name and the associated path of an audio file of your choice The program s default acoustic signal is entered as standard J The button opens a window in which you can select the required file with the aid of the file explorer Test This button is used to test the selected WAVE file 10
146. tor rights After confirmation all directories and files in the selected scan profile are scanned To scan for viruses and malware with a scan profile gt Go to Control Center and select the section PC protection gt System Scanner Predefined scan profiles appear gt Select one of the predefined scan profiles OR Adapt the scan profile Manual selection OR Create a new scan profile gt Click the icon Windows XP or Windows Vista Se gt The Luke Filewalker window appears and a system scan is started Avira Antivirus Premium User Manual Status 23 Sep 2011 38 R AV RA Overview of Avira Antivirus Premium 2012 When the scan is completed the results are displayed If you want to adapt a scan profile gt Inthe scan profile expand Manual Selection the file tree so that all the drives and directories you want to scan are open Click the icon The next directory level is displayed Click the icon The next directory level is hidden gt Highlight the nodes and directories you want to scan by clicking on the relevant box of the appropriate directory level The following options are available for selecting directories Directory including sub directories black check mark Sub directories of one directory only grey check mark sub directories have black check marks No directory no check mark If you want to create a new scan profile gt Click the icon Cre
147. trusted and added to the application filter You can add permitted applications to the list in Configuration You also have the option of adding applications to suspicious program behavior via Realtime Protection notifications by using the Trusted program option in the Realtime Protection notification Applications to be skipped Application The list contains applications excluded from monitoring by the ProActiv component In the default installation settings the list contains signed applications from trusted vendors You have the option of adding applications that you consider to be trustworthy via the configuration or via Realtime Protection notifications The ProActiv component identifies applications using the path the file name and the content We recommend checking the content as malware can be added to a program through changes such as updates You can determine whether a contents check should be performed from the Type specified For the Contents type the applications specified by path and file name are checked for changes to the file content before they are excluded from monitoring by the ProActiv component If the file contents have been modified the application is again monitored by the ProActiv component For the Path type no contents check is performed before the application is excluded from monitoring by the Realtime Protection To change the exclusion type click on the type displayed Warning Only use the Path type in excep
148. ual Status 23 Sep 2011 18 R AVI RA Installation and uninstallation its complete range of functions for a certain period of time see Test product installation Note By using the option Valid hbedv key license file available you can load a valid license file During product activation with a valid activation key the license key is generated and saved in the program directory of your Avira product Use this option if you have already activated a product and want to re install your Avira product Note In some sales versions of Avira products an activation key has already been included in the product For this reason the activation need not be entered If and when necessary the activation key is displayed in the license wizard Note In order to activate the program a connection to the Avira servers is established Under Proxy settings you can configure the Internet link by a proxy server gt Select an activation process and click Next to confirm Product activation A dialog box will be opened in which you can enter your personal data gt Enter your data and click Next Your data is transmitted to the Avira servers and scanned Your Avira product is activated by means of your license Your license data will be displayed in the next window gt Click Next gt Skip the following chapter on Select the option Valid hbedv key available Select the option Valid hbedv key available A box will be opened f
149. uration of the on access scan is recorded in the report file Note If you have not specified any report file restriction a new report file is automatically created when the report file reaches 100MB A backup of the old report file is created Up to three backups of old report files are saved The oldest backups are deleted first 10 3 Update In the Update section you can configure the automatic receiving of updates You can specify various update intervals Automatic update All n Day s Hour s Minute s In this box you can specify the interval at which the automatic update is performed To change the update interval highlight one of the time options in the box and change it using the arrow key to the right of the input box Start job while connecting to the Internet dial up If this option is enabled in addition to the specified update interval the update job is performed every time an Internet connection is established Option available in expert mode only Repeat job if the time has already expired If this option is enabled past update jobs are performed that could not be performed at the time specified for example because the computer was switched off Option available in expert mode only 10 3 1 Product update Under Product update configure how product updates or the notification of available product updates are handled Options available in expert mode only Product updates Avira Antivirus Premium
150. us Premium User Manual Status 23 Sep 2011 R AV l RA Product information ProActiv component for the permanent monitoring of program actions for 32 bit system only not available under Windows 2000 Mail Protection POP3 Scanner IMAP Scanner and SMTP Scanner for the permanent checking of emails for viruses and malware Checking of email attachments is included Web Protection for monitoring data and files transferred from the Internet using the HTTP protocol monitoring of ports 80 8080 3128 Integrated quarantine management to isolate and process suspicious files Rootkits protection for detecting hidden malware installed in your computer system rootkits Not available under Windows XP 64 bit Direct access to detailed information on the detected viruses and malware via the Internet Simple and quick updates to the program virus definitions and search engine through Single File Update and incremental VDF updates via a web server on the Internet User friendly licensing in License Manager Integrated Scheduler for planning one off or recurring jobs such as updates or scans Extremely high virus and malware detection via innovative scanning technology scan engine including heuristic scanning method Detection of all conventional archive types including detection of nested archives and smart extension detection High performance multithreading function simultaneous high speed scanning of multiple files 2 2 System requi
151. us Premium 2012 component if the content remains unchanged see Configuration gt Realtime Protection gt ProActiv gt Application filter Permitted applications Block program once The application is blocked i e the application is terminated The actions of the application continue to be monitored by the ProActiv component Always block this program The application is blocked i e the application is terminated The program is added to list of blocked applications and can no longer be run see Configuration gt Realtime Protection gt ProActiv gt Application filter Applications to be blocked Ignore The application continues to run The actions of the application continue to be monitored by the ProActiv component Mail Protection actions Incoming emails Move to quarantine The email including all attachments is moved to quarantine The affected email is deleted The body of the text and any attachments of the email are replaced by a default text Delete mail The affected email is deleted The body of the text and any attachments of the email are replaced by a default text Delete attachment The infected attachment is replaced by a default text If the body of the email is affected it is deleted and also replaced by a default text The email itself is delivered Move attachment to quarantine The infected attachment is placed in quarantine and then deleted replaced by a default text The body of the email is delivered The
152. uter security with Avira ProActiv If this option is enabled Avira ProActiv sends data on suspicious programs and in certain cases suspicious program files executable files to the Avira Malware Research Center for advanced online scanning After evaluation these data are added to the ProActiv behavioral analysis rule sets In this way you become part of the Avira ProActiv community and contribute to the continuous improvement and refinement of the ProActiv security technology No data are sent if this option is disabled This has no effect on ProActiv functionality Avira Antivirus Premium User Manual Status 23 Sep 2011 96 Ro AV RA Reference Configuration options Click here to learn more With this link you can access an Internet page where you can obtain detailed information on the advanced online scan All data transmitted during an advanced online scan is included on the Internet page Blocked applications Under Applications to be blocked you can enter applications which you classify as harmful and which you want Avira ProActiv to block by default The applications added cannot be executed on your computer system You can also add programs to the application filter for blocking via Realtime Protection notifications of suspicious program behavior by selecting the Always block this program option Applications to be blocked Application The list contains all applications which you have classified as harmful which you h
153. vira Opens the Configuration e Start update Starts an update e Help opens the Online Help e About Avira Antivirus Premium 2012 Opens a dialog box with information on your Avira product Product information Version information License information e Avira on the Internet Opens the Avira web portal on the Internet The condition for this is that you have an active connection to the Internet Avira Antivirus Premium User Manual Status 23 Sep 2011 32 R AV RA Overview of Avira Antivirus Premium 2012 4 2 Howto 4 2 1 Activate license To activate your Avira product s license Activate your license for your Avira product with the license file hbedv key You can obtain the license file by email from Avira The license file contains the license for all products that you have ordered in one order process If you have not yet installed your Avira product Save the license file to a local directory on your computer gt Install your Avira product gt During installation enter the save location of the license file If you have already installed your Avira product Double click the license file in File Manager or in the activation email and follow the on screen instructions when License Manager opens OR In your Avira product s Control Center select the menu item Help Load license file e Vista the User Account Control dialog box appears Log in as administrator if appropriate Click Continue gt
154. when I perform a data back up Reason During the backup procedure Avira Realtime Protection scans all files being used by the backup procedure gt Select Realtime Protection gt Scan gt Exceptions in the Configuration expert mode and enter the process names of the back up software My firewall reports Avira Realtime Protection and Avira Mail Protection immediately after activation Reason Communication with Avira Realtime Protection and Avira Mail Protection occurs via the TCP IP Internet protocol A firewall monitors all connections via this protocol gt Define a general approval for Avira Realtime Protection and Avira Mail Protection Avira Realtime Protection only works with the address 127 0 0 1 localhost An Internet connection is not established The same applies to Avira Mail Protection Avira Mail Protection does not work Please check correct functioning of Avira Realtime Protection with the aid of the following checklists if problems occur with Avira Mail Protection Checklist gt Check whether your mail client logs in on the server via Kerberos APOP or RPA These verification methods are currently not supported gt Check whether your mail client reports to the server through SSL also often called TSL Transport Layer Security Avira Mail Protection does not support SSL and therefore terminates any encrypted SSL connections If you want to use encrypted SSL connections without having them protecte
155. y exclude email addresses from the Mail Protection scan if the senders are completely trustworthy Avira Antivirus Premium User Manual Status 23 Sep 2011 52 R AV l RA Overview of Avira Antivirus Premium 2012 Note In the Configuration under Mail Protection gt General gt Exceptions you can add other email addresses to the exclusion list or remove email addresses from the exclusion list Avira Antivirus Premium User Manual Status 23 Sep 2011 53 Ro AV l RA System Scanner 5 System Scanner With the System Scanner component you can carry out targeted scans on demand scans for viruses and unwanted programs The following options are available for scanning for infected files System scan via context menu The system scan via the context menu right hand mouse button entry Scan selected files with Avira is recommended if for example you wish to scan individual files and directories Another advantage is that it is not necessary to first start the Control Center for a system scan via the context menu System scan via drag amp drop When a file or directory is dragged into the program window of the Control Center the System Scanner scans the file or directory and all sub directories it contains This procedure is recommended if you wish to scan individual files and directories that you have saved for example on your desktop System scan via profiles This procedure is recommended if you wish to regularly s
156. y in the list is ignored L The button opens a window in which you can select an executable file Processes The Processes button opens the Process selection window in which the running processes are displayed Add With this button you can add the process entered in the input box to the display window Delete With this button you can delete a selected process from the display window File objects to be omitted by the Realtime Protection All file accesses to objects in this list are excluded from monitoring by the Realtime Protection Input box In this box you can enter the name of the file object that is not included in the on access scan No file object is entered as the default setting The entries in the list must have no more than 6000 characters in total Avira Antivirus Premium User Manual Status 23 Sep 2011 93 Ro AV RA Reference Configuration options When specifying file objects to be omitted you can use the wildcards any number of characters and a single character Individual file extensions can also be excluded including wildcards C Directory mdb mdb md Xoops C Directory log Directory names must end with a backslash otherwise a file name is assumed If a directory is excluded all its sub directories are automatically also excluded For each drive you can specify a maximum of 20 exceptions by entering the complete path starting with the drive letter For examp
157. y of your system gt If appropriate perform a complete system scan afterwards 3 7 Change installation You have the option of adding or removing individual program components of the current Avira product installation see Chapter Installation and uninstallation gt Installation modules If you wish to add or remove modules of the current installation you can use the option Add or Remove Programs in the Windows control panel to Change Remove programs Select your Avira product and click Change In the Welcome dialog of the program select the option Modify You will be guided through the installation changes Avira Antivirus Premium User Manual Status 23 Sep 2011 N N R AVI RA Installation and uninstallation 3 8 Installation modules In a user defined installation or a change installation the following installation modules can be selected added or removed Avira Antivirus Premium 2012 This module contains all components required for successful installation of your Avira product Avira Realtime Protection The Avira Realtime Protection runs in the background It monitors and repairs if possible files during operations such as open write and copy in on access mode Whenever a user carries out a file operation e g load document execute copy the Avira product automatically scans the file Renaming a file does not trigger a scan by Avira Realtime Protection Avira ProActiv The ProActiv component monitors applica
158. y updated If this option is enabled you will receive a desktop notification wnenever an update has been successfully performed and files updated Avira Antivirus Premium User Manual Status 23 Sep 2011 128 Ro AV RA Reference Configuration options Update failed If this option is enabled you will receive a desktop notification whenever an update fails No connection to the download server could be created or the update files could not be installed No update necessary If this option is enabled you will receive a desktop notification whenever an update is started but installation of the files is not necessary as your program is up to date Avira Antivirus Premium User Manual Status 23 Sep 2011 129 This manual was created with great care However errors in design and contents cannot be excluded The reproduction of this publication or parts thereof in any form is prohibited without previous written consent from Avira Operations GmbH amp Co KG Issued Q4 2011 Brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual However this does not mean that they may be used freely live free 2011 Avira Operations GmbH amp Co KG All rights reserved Avira Operations GmbH amp Co KG Telephone 49 7542 500 O Errors and technical subject to change Kaplaneiweg 1 88069 Tettnang Facsimile 49 7542 500 3000 German
159. y www avira com
160. ystem The program components in alphabetical order are the following e Helper Service e Mail Protection e Realtime Protection e Scheduler e System Scanner e Updater Avira Antivirus Premium User Manual Status 23 Sep 2011 51 R AV RA Overview of Avira Antivirus Premium 2012 e Web Protection The following event types are displayed e Information e Warning e Error e Detection To filter displayed events gt Inthe Control Center select the section Administration gt Events gt Check the box of the program components to display the events of the activated components OR Uncheck the box of the program components to hide the events of the deactivated components gt Check the event type box to display these events OR Uncheck the event type box to hide these events 4 2 18 Exclude email addresses from scan To define which email addresses senders are excluded from the Mail Protection scan white listing gt Go to Control Center and select the section Internet protection gt Mail Protection The list shows incoming emails Highlight the email you want to exclude from the Mail Protection scan gt Click the icon to exclude the email from the Mail Protection scan The selected email address will no longer be scanned for viruses and unwanted programs The email sender address is included in the exclusion list and no longer scanned for viruses malware Warning Onl

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