CABLE MODEM - Piotrkosoft
Contents
1. CAUSE Cable Modem One ofthe othe divers Ven lish Fig 15 continued on next page 13 Connecting the Cable Modem 10 The search should find the driver for the RCA or Thomson USB Cable Modem Fig 16 To confirm that this is the case click Next to continue and proceed to step 12 Otherwise see step 11 Important Do NOT continue if the search finds USB Composite Device driver Proceed to step 11 11 Follow these instructions only if the driver found was NOT the RCA or Thomson USB Cable Modem A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM selection choose Specify a location Fig 17 D In the location box type in your CD ROM drive For example if your CD ROM is located on the E drive type E E Click Next to continue The search should find the driver for the RCA or Thomson USB Cable Modem F Confirm that this is the driver selected and click Next to continue Add New Hardware Wizard Add New Hardware Wizard Windows diver fle search for the device Windows wil search for new divers in ts diver database on your hard drive and in any of the folowing selected locations Click Next to start the search T Floppy disk drives PICA USB Cable Modem Windows is now read to install the best diver for thi ROM di device Cick2. What would you like to do Bitomatic search for a betier diver Recommended C Specify the location of the diver Advanced Tarcal T A Fig 25 Fig 26 System Settings Change Q To finish setting up your new hardware you must restart your computer Do you want to restart your computer now No Fig 27 19 Connecting the Cable Modem Using Windows XP for USB Connection Follow steps 6 through 9 if you have a Windows XP operating system 6 Windows XP will briefly display the Welcome to the Found New Hardware Wizard Fig 28 and ask y display 8 you to insert the installation CD ROM that came with the unit Choose the Install the software automatically Recommended option and click Next Note If Windows XP does not recognize the cable modem s presence i e the Welcome to the New Hardware Wizard did not automatically appear your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 Your computer will install the drivers for the RCA or Thomson USB Cable Modem Fig 29 Click on Next to complete the process Found New Hardware Wizard Found New Hardware Wizard Welcome to the Found New Hardware Wizard This vizauthebs youinstall sofware fo Thomson DCM245 Cable Modem gp CAUSE coe Moden If your hardware came with an installation CD SE oF floppy disk inser
3. neede diver Fles for your new devise To locate diver fles and complete the alton cick Next What do you want the wizard to do e E E C Display a Est of the known drivers fer tis device so that can choose a specific To continue click Nest a E we ee Fig 19 Fig 20 Locate Driver Files Where do you want Windows to search for diver fs E E y PCADCHZI5 Cte Medem ES The wizard searches for suitable hives in s diver database on your computer andin any ofthe folowing optional search ecaions that you specify To start the search cick Nest If you are searching ona floppy disk or CD ROM dive Inset the floppy disk cr CD belare cicking New Options search locations lt Back Net Cancel Connecting the Cable Modem 9 The search should find the driver for the RCA or Thomson DCM 3xx Cable Modem Fig 22 To confirm that this is the case click Next to continue and proceed to step 11 Otherwise see step 10 Important Do NOT continue if the search finds USB Composite Device driver Proceed to step 10 10 Follow these instructions ONLY if the driver found was NOT the RCA or Thomson DCM 3xx Cable Modem A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM option choose Specify a location Click on Next to continue Fig 23 D In the location box type
4. seconds This will return the modem to a factory out of box condition This should only be done if the cable modem has been taken out of service in one location and is being reconnected to a different service or if instructed to do so by your cable company asn gt Reset switch Other Status Indicators Three other status light patterns you may see are Software downloading or update in progress Lights flash sequentially from top to bottom y De Activated Cable Service Operator has deactivated the cable modem The CABLE CABLE ACTIVITY light flashes slowly x KA i J All lights are off The cable modem is in Standby Mode or is not receiving AC power Actual button names may vary per model Legend O off E On Flashing 26 Frequently Asked Questions Frequently Asked Questions Q A gt rOoOreore gt What if I don t subscribe to cable TV If cable TV is available in your area data service may be made available with or without cable TV service Contact your local cable company for complete information on cable services including high speed internet access How do I get the system installed Professional installation from your cable provider is strongly recommended They will ensure proper cable connection to the modem and your computer However
5. Back to select a dfferert diver or cick Next Fj EO RONI to continue I Mistosoh Windows Update Location of diver Bs REN EANETRCACMINF peas Pee EN FE Browse lt Bock R Concel lt Beck Nea Cancel 14 Connecting the Cable Modem 12 13 14 Windows should now prompt you to install the RCA or Thomson USB Cable Modem driver Click Next to install the driver At this point your PC needs to copy Windows 98 SE specific files If these files are not located on your hard drive you may need to insert your Windows 98 SE installation media i e Windows disks or Windows CD ROM but first remove the cable modem CD ROM After the Windows specific files are copied you may be asked for another USB driver file named NETRCACM SYS located on the cable modem CD ROM Remove the Windows 98 SE CD ROM if necessary and reinsert the cable modem CD ROM that accompanied your cable modem Windows now informs you that the installation is complete Click on Finish to finalize the process Fig 18 When the System Settings Change window appears click Yes to restart your computer The cable modem installation is now complete To validate a proper installation perform the following instructions A Click on the Start icon in the lower left hand corner of your screen B Select Settings followed by Control Panel The Control Panel window appears C Double click on t
6. addresses to workstations on the fly DOCSIS Data Over Cable Service Interface Specifications A project with the objective of developing a set of necessary specifications and operations support interface specifications for cable modems and associated equipment Ethernet card A plug in circuit board installed in an expansion slot of a personal computer The Ethernet card sometimes called a Network Interface Card or NIC takes parallel data from the computer converts it to serial data puts it into a packet format and sends it over the 10BaseT or 100BaseT LAN cable F Connector A type of coaxial connector labeled CABLE IN on the rear of the cable modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a client browser Hub A device used to connect multiple computers to the cable modem IP Address A unique 32 bit address assigned to every device in a network An IP Internet Protocol address has two parts a network address and a host address This modem receives a new IP address from your cable operator via DHCP each time it goes through Initialization Mode MAC Address The permanent identity for a device programmed into the Media Access Control layer in the network architecture during the modem s manufacture Network Driver A file that is loaded on the computer to
7. allow the computer to recognize the Ethernet card or USB port TCP IP Transmission Control Protocol Internet Protocol A networking protocol that provides communication across interconnected networks between computers with diverse hardware architectures and various operating systems Universal Serial Bus USB USB is a plug and play interface between a computer and add on devices such as a cable modem 45 Visit the RCA web site at www rca com Please do not send any products to the Indianapolis address listed in this manual or on the carton This will only add delays in service for your product Thomson multimedia Inc 10330 North Meridian Street Indianapolis IN 46290 2001 Thomson multimedia Inc Trademark s Registered IN Marca s Registrada s THOMSON Printed in USA i TOCOM 15863730 THOMSON Tj
8. combination with that port in lieu of the crossover cable An uplink port has a small switch on it to change the polarity of the connection It can accept either a crossover or a straight cable depending on the setting Note Graphics used within this publication are for representation only Null cable not supplied N J Standard Ethernet cables one supplied Fig 32 Ethernet Hub Connection 23 Activating the Cable Modem Initialization Mode After you install the cable modem and turn it on for the first time and each time the modem is reconnected to the power it goes through five steps before it can be used Each of these steps is represented by a different pattern of flashing lights on the front of the modem Note All indicators flash once prior to the initialization sequence 1 Tuning The cable modem is functional and searching for a downstream cable modem service channel on your cable system KA i 2 ve By 3 Connecting The cable modem is now communicating start up data both down stream and upstream Se e k The cable company is establishing IP connectivity with your modem To 4 X D y stop flashing and remain on Actual button names may vary per model Ranging The modem is now tuned to a downstream cable modem channel and can now receive data Now it s
9. data at rates of up to 3000kbps 3 Megabits per second over 50 times faster than 50K Able to send and receive data over the cable line e e Able to connect 2 computers through Ethernet and USB at the same time e Plug and play operation for easy setup and installation Compliance to DOCSIS specification e ON OFF button to connect and disconnect access to the internet e Message waiting notification capability Diagnostics via LED or HTTP server e Able to receive automatic software updates if initiated by your cable company The following may affect the speed of your cable modem your computer equipment and configuration processor speed amount of RAM available disk space the number of programs you are running at the same time the capacity of your ISP network traffic levels the number of Ethernet or USB devices in use on your computer Your cable company may or may not fully support the speed capabilities of this modem What s on the CD ROM Insert the cable modem CD ROM into your CD ROM drive to view troubleshooting tips the internal diagnostics and other valuable information Note You will need to use the CD ROM to install the USB driver if you are connecting via the USB port CD ROM Contents e Links to RCA web sites e Electronic file of the instruction book in additional languages e USB drivers e Usage and troubleshooting tips Accessing the Diagnostics Display through the CD ROM A button
10. on the CD ROM menu called Look at Diagnostics found under the About My Cable Modem menu launches your browser and displays status and diagnostic information stored within the modem in HTML format Introduction Your PC must receive an IP address assignment from the Cable company s server over the cable network You may want to bookmark the IP address in your browser after the diagnostics page is displayed Computer Requirements Personal computer with the following minimum system requirements note that the minimum requirements may vary by cable company CPU System RAM Operating System Available Disk Space Sound Card Video CD ROM Drive Ethernet USB Port IBM PC COMPATIBLE Pentium preferred 16MB 32MB preferred Windows 95 NT 98SE 2000 Me XP Linux 125MB Required VGA or better SVGA preferred Required 10BaseT or 100BaseT MACINTOSH PowerPC or higher 24MB 32MB preferred Mac OS 7 6 1 or higher 50MB N At VGA or better SVGA built in preferred Required 10BaseT or 100BaseT An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will also need a standard Ethernet cable to connect the Ethernet card to your cable modem USB Windows 98SE 2000 ME XP only N At The Universal Serial Bus is a high speed bus that enables your computer to communicate simu
11. Click on Finish to complete the process Fig 24 The cable modem installation is now complete To validate a proper installation perform the following instructions A Click on the Start icon in the lower left hand corner of your screen B Select Settings followed by Control Panel The Control Panel window appears C Double click on the System icon select the Hardware tab and choose Device Manager D Scroll down the list until you come to Network Adapters Double click on Network Adapters The RCA or Thomson USB Cable Modem should exist If the RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly Go to Solution 2 on page 35 Completing the Found New Hardware Wizard RCA USE Cable Modem Windows has finished instaling the sokmare for this device To close this wizard cick Fish Fig 18 24 Connecting the Cable Modem Using Windows Me for USB Connection Follow steps 6 through 9 if you have a Windows Me operating system 6 Windows Me will briefly display the Found New Hardware Wizard and automatically proceed to the Add New Hardware Wizard Fig 25 Choose the Automatic search for a better driver Recommended option and click Next Note If Windows Me does not recognize the cable modem s presence i e the Add New Hardware Wizard did not automatically appear
12. NK Indicates the status of your cable connection The light is off when no cable connection is detected or the modem is in standby mode and fully lit when the modem is registered with the network and data can be sent ACTIVITY CABLE ACTIVITY Indicates the existence of data traffic in the cable lines The light is off when no data traffic is present and flashing when data activity exists EMAIL MESSAGE This light flashes when you have mail if available through service provider Note If all of the lights are flashing sequentially it means the cable modem is automatically updating its system software Please wait for the lights to stop flashing You cannot use your modem during this time Do not remove the power supply or reset the cable modem during this process Actual button names may vary per model 25 Using the Cable Modem Reset Switch The reset switch can be found behind a toothpick hole on the back panel It performs two functions ywooe 2 e Basic Reset Press and release the switch to make it perform the same function as disconnecting the power from the modem It will start up again in Initialization Mode see page 24 413834 4aNu3HLa e Factory Default Reset Unplug the modem from the AC power Press and hold the reset switch while plugging the modem into AC power Continue holding the switch Release the switch when all lights come on about 6
13. Using the Installation Wizard Using Windows 98 SE for USB Connection Using Windows 2000 for USB Connection Using Windows Me for USB Connection Using Windows XP for USB Connection Ethernet Connection to One Computer Connecting More Than Two Computers to the Cable Modem Activating the Cable Modem Initialization Mode s sing the Cable Modemi iescsescccscccssisszesesestetecctesessansdeceneticscessietesepastesssigescseasidetesstitbereetateoesssdsbestertsseascteresstesentsusseberster Indicators Operational Mode Buttons Peset SWIC CR e a RA T A O a a a NRN A 26 Other Status TCS aa N E a AE a i EA E OTE E E R E 26 Frequently Asked Questions cs ceeceeeeeeeeeeeeeeeseeeeeenenseeeeeeaeesaeeaeeaeeeeeeaeseeeaeeaeeseesaeseeseaeeeeeaees 27 General Troubleshooting 2 2 c ccecceeceeeeeeeeeeeeeeeeeeseeeaeeaeeseeeeeesessaesaeeaeeeeeeaeeseeeaesaeseaeeaeeeeseeseaeteneeaes 29 USB Troubleshooting 2 ccscceeceeceeeeeseeeceeeeeseeeeeaeeaeeseeenenseeeeeeseesaesaeeaeeseeeaessaeeaeeaeeseesaeseeeeeeeeeenees 31 CC ahelat ato a EAEE E E E A T E A ETE 42 QUICK Referent siina aiaa aaa AAA areae a aa ar aa aaa aAa AA AAE oaa dariana SANSAARA 43 Service Information i22 ccsccsenceendansiacscsdennnenadonecetensennesndsahindissitasanentenenennmenneenssachaketaad cwanensadennectiaseniite 44 ef OSS T p ieciceee ELETEN EE EE EEE EE A E E 45 Introduction Cable Modem Features e Capable of receiving
14. a Insert the plug from the AC power supply into the power AC jack labeled 9VDC 800mA on the cable modem b Insert the power cord into the AC adapter and then plug into an AC outlet 3 For USB Connection Connect one end of the USB cable to the USB port on the back of your computer and the other end to the USB port on the cable modem s back panel See page 9 for instructions on loading the USB driver OR For Ethernet Connection Connect one end of the Ethernet cable straight wired to the Ethernet port on the back of your computer and the other end to the ETHERNET jack on the modem s back panel 43 Quick Reference Buttons ON OFF Turns the modem on or puts it in standby mode Placing the cable modem in standby mode the off position allows for continued status monitoring from the cable network Do not press this button when transmitting data over the internet The information will be lost and your connection disabled Light LED Indicators POWER INTERNET Indicates whether the cable modem is in active or standby mode The light is off when the modem is in standby mode and on when the power is activated and in the operational mode PC LINK Indicates whether the connection between the computer and the modem is active ready to transmit receive or actually transmitting receiving The light is off when no carrier is present or the modem is in standby mode on when the carrier is pr
15. ard appears click Next to initiate the search for drivers for your USB device Fig 12 Note If the Add New Hardware Wizard did not automatically appear Windows 98 SE does not recognize the cable modem s presence because your BIOS Basic Input Output System settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 Choose Search for the best driver recommended option and click Next Fig 13 Choose only the CD ROM drive option and click Next Fig 14 Choose The updated driver recommended option and click Next Fig 15 This wizard searches for new divers for USB Composite Device A device diver is a softwere program that makes a hardware device work m Coeel Windows will search for new divers in is diver database on your hand dive andin an of the folowing selected lecatons Lick Neat to start the search I Eepo disk dived F7 CDROM dive I Microsoft Windows Update I Specify a locator E mraE R lt Back Next gt Cancel What do ye Bearch forthe best diver foryour device Fecemmerded Disply eist ol althe d bestion so you can select the lt Back ma Windows has found an updated diver for this device and also some other divers that should werk vith this device What do you want to instal
16. aseboard heater or other location See Figure 1 for the wiring example TV converter TV converter Cable drop wee Notes For optimum performance be sure to connect your cable modem to the first point the cable enters your home The splitter must be rated for at least 1GHz New 2 way splitter one leg New cable wire direct to modem other leg to IN on next splitter such as RCA H Splitters DT2SP call 1 800 338 0376 to order Fig 1 Basic Home Wiring Connecting the Cable Modem Important Connection Information The cable modem supports both Ethernet and USB connections simultaneously Note Only use the power supply provided with this unit Using other power supplies may damage the unit AC Power Supply Coaxial Cable Fig 2 USB Connection Note Graphics used within this publication are for representation only Connecting the Cable Modem Below are important points to remember before you connect the cable modem You should have a Windows 98 SE Second Edition Windows Me Millennium Edition Windows 2000 or Windows XP operating system to use the Universal Serial Bus USB connection e For Ethernet connections go to page 22 USB Connection Using the Installation Wizard If you received an Installation Quick Start kit with the purchase of your modem you should use the software provided in that kit If not the cable modem CD included w
17. be asked to insert your Windows Operating System CD ROM Click OK to continue 9 Connect one end of the USB cable included with your RCA cable modem to the USB port on your computer Fig 9 Connect the other end of the USB cable to the USB port on the cable modem Fig 9 10 If the modem is detected the Windows Found New Hardware window appears and the Installation Complete screen appears Next you need to install the USB driver for your operating system e Ifyou have Windows 98 SE go to step 6 on page 13 e Ifyou have Windows 2000 go to step 6 on page 16 e If you have Windows Me go to step 6 on page 19 e Ifyou have Windows XP go to step 6 on page 20 The next step will begin an automated installation of the USB cable Modem drivers This installation may require Windows system files that are not curently located on your hard drive If the installation wizard needs those files 7 you will be asked to insert your Windows Operating System CD ROM Please have it ready if needed Fig 9 Fig 10 1 The Windows operating system will now install the needed files Please follow all the on screen prompts Afterward the installation is complete if you encounter problems please refer to the instruction book Fig 11 continued on next page 11 Connecting the Cable Modem USB Connection Without Using the Installation Wizard If you do not want to use the CD ROM follow
18. earches for an upstream channel so that it can send data Configuring The cable modem received its IP address and is downloading its configuration file from the Internet Service Provider ISP 5 Registering The cable modem configuration is complete It is registering its as configured settings with your Cable Operator Once complete the POWER INTERNET PC LINK and CABLE CABLE ACTIVITY indicators Legend Ooff E On X Flashing Additional Information Buttons ON OFF INTERNET ON OFF Disconnects your computer from the Internet for added security Also allows for continued status monitoring from the cable network at all times Important Do not press this button when transmitting data over the internet The information will be lost and your Internet connection disabled Indicators Operational Mode POWER INTERNET Indicates whether the cable modem is in active or standby mode The light is off when the modem is in standby mode and on when the power is activated and in the operational mode PC LINK Indicates whether the connection between the computer and the modem is active ready to transmit receive or actually transmitting receiving The light is off when no carrier is present or the modem is in standby mode on when the carrier is present but there s no transmit receive activity and flashing when there is transmit receive activity CABLE CABLE LI
19. esent but there s no transmit receive activity and flashing when there is transmit receive activity CABLE CABLE LINK Indicates the status of your cable connection The light is off when no cable connection is detected or the modem is in standby mode and fully lit when the modem is registered with the network and data can be sent ACTIVITY CABLE ACTIVITY Indicates the existence of data traffic in the cable lines The light is off when no data traffic is present and flashing when data activity exists EMAIL MESSAGE This light flashes when you have mail if available through service provider Service Information If you purchased or leased your cable modem directly from your cable company then warranty service for the cable modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your cable modem from a retailer see the enclosed warranty card Actual button names may vary per model 44 Glossary 10BaseT Unshielded twisted pair cable with an RJ 45 connector used with Ethernet LAN Local Area Network 10 indicates speed 10 Mbps Base refers to baseband technology and T means twisted pair cable DHCP Dynamic Host Control Protocol A protocol which allows a server to dynamically assign IP
20. gistration Please fill out the product registration card that came with this product and return it immediately Returning the card allows us to contact you if needed Keep your sales receipt to obtain warranty parts and service and for proof of purchase Attach it here and record the serial and model numbers in case you need them The numbers are located on the back of the product Model No Serial No Purchase Date Dealer Address Phone Table of Contents ntrod cti n aan tcc as Nt sae edatetonea Sharh bh hai aided cn te bates wna e er onde salmon nba heated Malena 2 Cable Modem Features What s on the CD ROM Accessing the Diagnostics Display through the CD ROM Computer Requirements lt 3 4 4 4 30n4 Ga eee an le A aaa goes lek a aa 3 Cable Modem Overview ccsccseeceseeeeeseeeeeeeeeaeeseeeneeseesaeeaesseeeeeeaeeseseaceaesaeeaesaeeseeeaeeeeeeaeeeeseaneaeeas 4 What the Modem Does What the Modem Needs to Do Its Job Before VOU Begin speciecvnvennscesinntsiaanstataascvensnranmnancativanerdesachindadassnnanraasnannancennrpneuasdhhines aA deaa aaka Seana 5 Contact Your Local Cable COPI inara A Nra EAN ATEA NE AAA AAA AAA 5 Connecting the Cable Modem cscceeccsseeseeeeeeeeeeeeseeeeeeaeeseeeeeeaeeseeeeeeaeeeesaesaeeeeeeaeeeeseaeeeeseeneaeeas 7 Connecting the Cable Modem to a Single Computer USB Connection Using the Installation Wizard USB Connection Without
21. he System icon and select the Device Manager tab D Scroll down the list until you come to Network Adapters Double click on Network Adapters If the RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly go to Solution 2 on page 35 Add New Hardware Wizard Ba RCA USB Cable Modem Windows has finished instaling the software that your new hardware device requires lt Back Cancel 15 Connecting the Cable Modem Using Windows 2000 for USB Connection Follow steps 6 through 14 if you have a Windows 2000 operating system 6 When the Found New Hardware Wizard appears click Next to initiate the search for drivers for your USB device Fig 19 Note If Windows 2000 does not recognize the cable modem s presence your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 Choose the Search for a suitable driver for my device recommended option and click Next Fig 20 8 Choose ONLY the CD ROM option and click Next Fig 21 atk iis ns nic ti Welcome to the Found New pyc Hardware Wizard n operating system Tris wizard helps you instal a device diver for a Tis wizard wil complete the instalation for this device harnee device gp MADD Caie Moden A device diver is a software progam that makes a hardware device work Windows
22. he modem labeled CABLE Insert the plug from the AC power supply into the power AC jack labeled 9V DC 800mA on the cable modem and the two prong plug into an AC outlet Note Use only the power supply that accompanied this unit Using other adapters may damage the unit Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the cable modem s back panel Make sure that the Ethernet cable is straight wired not null or crossover wired However you will need a crossover type cable if you are connecting the modem to a hub or a hub within a port switch that provides the same function AC Power Supply Note Graphics used within this publication are for representation only Ethernet Cable CABLE Jack Coaxial Cable Fig 31 Ethernet Connection 22 Connecting the Cable Modem Connecting More Than Two Computers to the Cable Modem If you need to connect more than two computers or if you need to connect two computers but USB is not available you ll need the following additonal equipment Crossover wired or null category 5 Ethernet cable for the cable modem to be connected to the hub e 10BaseT or 100BaseT Hub or Switch Straight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable can be used in
23. in your CD ROM drive For example if your CD ROM is located on the E drive type E Click on Ok to continue E Click Next to continue The search should find either RCA or Thomson USB Cable Modem or RCA or Thomson DCM 3xx Cable Modem Seach for dive fs forthe folowing hardware device The wizard fund a Igy oooh gy toca Haan Wane endo derbi dee Telit de Wado and kt Not The wd ahes faa ns div acne on or conp ann To tat ba sewen eiet Net Iyeu ae zeechnen a ey dik oi CDROM ve r E te teen Serene T Floppy disk dives FF COR ie lt Bock CRS __ Cancel lt Back 7 Nea Cancel Fig 22 Fig 23 continued on next page 17 Connecting the Cable Modem 11 12 13 14 Windows should now prompt you to install either the RCA or Thomson USB Cable Modem or RCA or Thomson DCM 3xx Cable Modem Click Next to install the driver At this point your PC needs to copy Windows 2000 specific files If these files are not located on your hard drive you may need to insert your Windows 2000 installation media i e Windows 2000 CD ROM but first remove the cable modem CD ROM After the Windows specific files are copied you may be asked for another USB driver file named NETRCACM SYS located on the cable modem CD ROM Remove the Windows 2000 CD ROM if necessary and reinsert the cable modem CD ROM that accompanied your cable modem
24. instructions 1 through 5 to connect the cable modem to the USB port on your computer Instructions must be followed in the order they appear 1 Connect one end of the coaxial cable to the cable connection in the wall Attach the other end of the coaxial cable to the connector on the cable modem labeled CABLE Fig 2 on page 8 Insert the plug from the AC power supply into the power AC jack labeled 9VDC 800mA and the two prong plug into the AC outlet Insert the supplied RCA cable modem CD ROM Wait momentarily for the cable modem CD window display Close all open applications and dialog boxes including the cable modem CD window Note Open applications may interfere with your cable modem installation Connect one end of the USB cable to the USB port located on the back of your computer Connect the other end of the USB cable to the USB port on the cable modem s back panel Note Use only the power supply that accompanied this unit Using other power supplies may damage the unit Next you need to install the USB driver for your operating system 12 If you have Windows 98 SE go to step 6 on page 13 If you have Windows 2000 go to step 6 on page 16 If you have Windows Me go to step 6 on page 19 If you have Windows XP go to step 6 on page 20 Connecting the Cable Modem Using Windows 98 SE for USB Connection Follow steps 6 through 14 if you have a Windows 98 SE operating system 6 When the Add New Hardware Wiz
25. it now ally eoamnens ed natoacmye O Irstal tom alist or specific location etanced ToDAWINDOWS Syston22 DRIVERS Clk Newt ta conte Westy Tercel 20 Connecting the Cable Modem 8 When the Completing the Found New Hardware Wizard window appears click Finish to complete the process Fig 30 9 The cable modem installation is now complete To validate a proper installation perform the following instructions e Click on the Start icon in the lower left hand corner of your screen e Select Settings followed by Control Panel The Control Panel window will appear e Double click on the System icon and select the Device Manager e Scroll down the list until you come to Network Adapters Double click on Network Adapters The RCA or Thomson USB Cable Modem should exist If RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly Go to Solution 2 on page 35 Found New Hardware Wizard Completing the Found New Hardware Wizard The Weald has fished instalira the software for e M Click Frishto clase the wierd Fig 30 21 Connecting the Cable Modem Ethernet Connection to One Computer Make the connections to the modem in the following sequence Fig 31 1 Connect one end of the coaxial cable to the cable connection in the wall and the other end to the connector on t
26. ith your modem contains the drivers Installation Wizard and other information you need to install your cable modem The Installation Wizard serves as your step by step guide to connecting and configuring your cable modem 1 Before you begin close all open applications and dialog boxes as they may interfere with your cable modem installation 2 Insert the RCA cable modem CD into the CD ROM drive of your computer A menu of options appears Fig 3 3 Click Install RCA Cable Modem If the options menu does not automatically appear A Go to the Start menu on the Windows menu bar then click Run B Type the letter of your CD ROM drive followed by rca exe for example d rca exe C Click OK to begin installation 4 The Installation Wizard checks your computer to make sure you have the minimum configuration specifications required to install the cable modem Fig 4 C Please wait Checking your computer s specifications Pentium Processar gt 16 MA RAM or higher TB MA free disk space Soundcard USB Port RGA iijit BROADBAND RCA iiit BROADBAND V06 aan WIZARD Fig 3 Fig 4 continued on next page Connecting the Cable Modem 5 If your computer meets the minimum configuration requirements the Welcome screen appears Fig 5 If the Welcome screen doesn t appear go to page 3 to make sure your computer meets the minimum requirements 6 The Installation Wizard prompts you to attach a coa
27. ltaneously with a variety of peripherals However if you have other peripherals that send and receive a lot of information such as speakers printers or scanners we recommend using an Ethernet card to support this modem tMac Users Mac OS or any other OS other than Windows 98SE Me 2000 or XP are not currently supported for USB installation Please use the Ethernet connection Windows is a trademark of the Microsoft Corporation Macintosh and the Mac OS are trademarks of Apple Computer Inc Introduction Placing the Rubber Feet on the Cable Modem A set of rubber pads have been packaged with your modem These pads or feet can be attached to keep the modem from sliding around on your desktop You have 2 options for placing the pads Option 1 Attach the pads to the four slight indentations on the back of the modem Option 2 Attach the pads to the rudders on the bottom lt Option 1 o the aa modem Be sure to equally space the pads for Attach the best results pads to the indentations on the back Option 2 Equally space the feet on the bottom of the unit Cable Modem Overview aa Computer Cable Modem Cable Company Internet This illustration shows a cable company that offers DOCSIS compliant internet services What the Modem Does The digital cable modem serves as a two way high speed bridge between your personal computer and a cable Internet Service Provider ISP I
28. r or an experienced radio TV technician for help FCC regulations state that unauthorized changes or modifications to this equipment may void the user s authority to operate it This Class B digital apparatus meets all requiements of the Canadian Interference Causing Equipment Regulations 42 Quick Reference Minimum System Requirements IBM PC COMPATIBLE MACINTOSH CPU Pentium preferred PowerPC or higher System RAM 16MB 32MB preferred 24MB 32MB preferred Operating System Windows 95 NT 98SE 2000 Me XP Linux Mac OS 7 6 1 or higher Available Disk Space 125MB 50MB Sound Card Required N At Video VGA or better SVGA preferred VGA or better SVGA built in preferred CD ROM Drive Required Required Ethernet 10BaseT or 100BaseT 10BaseT or 100BaseT USB Port USB Windows 98SE 2000 Me XP only N At The Universal Serial Bus is a high speed bus that enables your computer to communicate simultaneously with a variety of peripherals If you have other peripherals that send and receive a lot of information such as speakers printers or scanners we recommend using an Ethernet card to support this modem Mac Users Neither Mac OS nor any other OS other than Windows 98SE Me 2000 or XP are supported currently for USB installation Please use the Ethernet connection Connecting the Cable Modem 1 Connect one end of the coaxial cable to the cable connection in the wall and the other end to the connector on the modem labeled CABLE 2
29. t 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Trade Name RCA Model DCM305 Equipment Classification Computing Device Accessory Responsible Party Thomson multimedia Inc 10330 N Meridian Street Indianapolis IN 46290 Telephone 317 415 4151 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try and correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect this equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the deale
30. t converts information that originates from the Internet or your computer into electronic messages that can be transported over the same wires your cable company uses to transport video signals 4 Cable Modem Overview What the Modem Needs to Do Its Job The Right Cable Company Make sure your local cable company provides data services that use cable TV industry standard DOCSIS compliant technology The Internet Service Provider ISP Your cable company provides you access to an Internet Service Provider ISP The ISP is your gateway to the Internet It provides you with a pipeline to access Internet content on the World Wide Web WWW Check with your cable company to make sure you have everything you need to begin they ll know if you need to install special software or re configure your computer to make your cable internet service work for you Before You Begin Contact Your Local Cable Company You will need to contact your cable company to establish an internet account before you can use your modem You should have the following information which you will find on the sticker on the modem ready e The serial number The model number of the modem The Media Access Control MAC address Record your information here CABLE MOOEM s _ LISTED c US 176M E 109497 Serial Number MODEL DCM305 Model Number WML A SERIAL PMMMM YWWDPLXXX Ue BA MAC 001095XXXXXX MAC Address Before Yo
31. tigital BROADBAND CABLE MODEM Safety Information CAUTION CAUTION To ensure reliable operation and to prevent overheating provide adequate ventilation for this modem and keep it away from heat sources Do not locate near heat registers or other heat producing equipment Provide for free air flow around the cable Disconnect power before servicing modem and its power supply CABLE INSTALLER This reminder is provided to call your attention to Article 820 40 of the National Electrical Code Section 54 of the Canadian Electrical Code Part 1 which provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical DOCSIS compliant This product was designed according to Data Over Cable Service Interface Specifications It will operate on any DOCSIS compliant Hybrid Fiber Coax HFC cable system and offers DOCSIS Baseline Privacy to promote secure internet transactions Power cord Requirement This product must be operated with the supplied line cord or with a line cord meeting IEC227 H03 VV F or IEC227 H03 VVH2 F having conductors with a cross sectional area not less than 75mm Operating Information Operating Temperature 0 40 C 32 104 F Storage Temperature 30 to 65 C If you purchased this product at a retail outlet please read the following Product Re
32. u Begin Please verify the following with the cable company e The cable service to your home supports DOCSIS compliant two way modem access e Your internet account has been set up e You have a cable outlet near your PC and it is ready for cable modem service Note It is important to supply power to the modem at all times Keeping your modem plugged in will keep it connected to the Internet This means that it will always be ready when you are To disconnect your computer from the Internet press the ON OFF button Important Information Your cable company should always be consulted before installing a new cable outlet Do not attempt any rewiring without contacting your cable company first Note Graphics used within this publication are for representation only Connecting the Cable Modem Connecting the Cable Modem to a Single Computer This section of the manual explains how to connect your cable modem to the USB or Ethernet port on your computer and install the necessary software Please refer to figure 1 to help you connect your cable modem for the best possible connection Attaching the Cable TV wire to the Cable Modem 1 Locate the Cable TV wire You may find it one of three ways A Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc B Connected to a wall mounted cable outlet C Coming out from under a b
33. xial cable to the connector labeled CABLE on your RCA cable modem and to the wall connection for your cable service Fig 6 If you re using a splitter click on Installing a splitter The splitter diagram appears Fig 7 When you re finished hit the Back button Click Next to go to the next screen The Installation Wizard prompts you to attach the power supply Fig 8 Use only the power supply that accompanied this unit Using other power supplies may damage the unit A Insert the plug from the AC power supply into the power AC jack on your cable modem labeled 9VDC 800mA B Plug the other end of the power supply into the AC outlet C Click Next when you have finished connecting the power supply Welcome to the RCA Broadband Modem installation wizard This installation wizard will install the necessary USB drivers for your RCA Broadband Modem Please follow each step of the installation instructions closely 1 gt M o any reason the installation does nt complete successfully please l efer bo your asin Book on USB instalation Fig 5 I digital BROADBAND MODEM aor WIZARD Fig 7 Fig 8 10 Connecting the Cable Modem The next step begins an automated installation of the USB cable modem drivers This installation may require Windows system files that are not currently located on your hard drive If the Installation Wizard needs those files you will
34. your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 The automatic search should find and install the driver for the RCA or Thomson USB Cable Modem Fig 26 Click on Finish to complete the process g When the System Settings Change window appears click Yes to restart your computer Fig 27 9 The Thomson cable modem installation is now complete To validate a proper installation perform the following instructions e Click on the Start icon in the lower left hand corner of your screen e Select Settings followed by Control Panel The Control Panel window will appear e Double click on the System icon and select the Device Manager e Scroll down the list until you come to Network Adapters Double click on Network Adapters The RCA or Thomson USB Cable Modem should exist If RCA or Thomson USB Cable Modem does not exist the cable modem was NOT installed correctly Go to Solution 2 on page 35 Add New Hardware Wizard Add New Hardware Wizard Windows has found the folowing new hardware RCA DCM225 Cable Modem RCA USB Cable Modem Windows can automaticaly search for and install software that supports your hardware If yout hardware came with instalation media inset it now and click Next Windows has finished instaling the new hardware device
35. your retailer may have offered a self installation kit including the necessary software to communicate with your cable ISP Once my cable modem is connected bow do I get access to the Internet Your local cable company provides your internet service offering a wide range of services including email chat and news and information services and a connection to the World Wide Web Can I watch TV and surf the Internet at the same time Absolutely And your phone line won t be tied up while you re online Can I run more than one computer on the modem Yes a single cable modem can support up to 32 computers using Ethernet connectivity What do you mean by Broadband Simply put it means you ll be getting information through a bigger pipe with more bandwidth than a standard phone line can offer A wider broader band means more information more quickly What is DOCSIS and what does it mean Data Over Cable Service Interface Specifications is the industry standard that most cable companies are adopting as they upgrade their systems Should you ever decide to move the cable modem will work with all upgraded cable systems that are DOCSIS compliant Monthly subscription fee applies Additional equipment required Contact your cable company and ISP for any restrictions or additional fees 27 FCC Information FCC Declaration of Conformity and Industry Canada Information This device complies with Par
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