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2_PAM for FT TX2200-4200 User

1. Home based PC Laptop computer Monitoring Utility Monitoring Utility Router amp Firewall Networked PC Network File Server Monitoring Utility Message Server PC PC PC FastTrak S150 TX4 FastTrak TX4200 FastTrak TX2200 Message Agent Internal RAID logical disk Message Agent Message Agent Figure 1 Networked RAID has many installation options Message Server The Message Server is required if your RAID PC connects to a network If you want run PAM over a network install the Message Server on one of your networked computers including a file server a networked PC or the RAID PC Chapter 2 Installation Only one installation of the Message Server is required for PAM to work over a network You may install Message Server on more than one network PC or file server but PAM s network configuration will only use one of them thus any additional installations are useless Do not install the Message Server on any PC that may be disconnected from the network such as a laptop or a computer that connects via the Internet Not only will a disconnect cause PAM to fail but reconnecting again may involve time consuming network configuration Network configuration is discussed later in this chapter Message Agent The Message Agent installs on the RAID PC whether your RAID
2. Login Logout Screen refresh Rename the RAID Machine icon Exit PAM RAID System Menu The RAID System menu appears with the RAID System ES icon is selected lts functions include Screen refresh Rename the RAID System icon Exit PAM Maintenance Menu When the Controller a icon is selected the Maintenance menu displays Controller functions Read Events in the Event Viewer Clear Events from the Event Viewer Toggle the Beeper on and off Refresh the screen Rename the Controller icon Exit PAM When the Logical Disk View ES icon is selected the Maintenance menu displays Controller functions Create a logical disk Refresh the screen Rename the Logical Disk icon 38 Chapter 4 PAM User Interface View Menu The View menu is always the same It displays or hides three items e Toolbar e Status Bar e Outline Tree View Check to display or uncheck to hide each one as you prefer Connection Menu The Connection menu is always the same lt deals with server connections Use it to e Create a new Message Server Connect to a RAID Server Disconnect from a RAID server Preference Menu The Preference menu is always the same lt allows you to start PAM automatically when your PC boots e Run on Startup Check to enable or uncheck to disable this feature If you are using PAM for remote monitoring running PAM automatically is a good idea This way your PC will be connected to the RAID and you will re
3. PROMISE ARRAY MANAGEMENT PAM FOR FastTrak TX2200 TN4I200 USER MANUAL PAM User Manual Copyright 2004 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties
4. Following are some examples of ways you can incorporate PAM into your network and RAID systems The Internet Home based PC Laptop computer Monitoring Utility Monitoring Utility Router amp Firewall Networked PC Network File Server Monitoring Utility Message Server C PC FastTrak S150 TX4 FastTrak TX4200 Message Agent Internal RAID logical disk Message Agent PC FastTrak TX2200 Message Agent Figure 1 LAN and Internet connections In the example above there are three PCs with FastTrak cards connected to the company s LAN The PAM Message Agent runs on each of the PCs with a FastTrak card The PAM Message Server runs on the company s file server The PAM Monitoring Utility runs on networked PCs and also on remote PCs connecting to the company network through the Internet With this arrangement PAM User Manual you can monitor RAID condition and activity from offsite such as a hotel room or home office Networked PC Networked PC Monitoring Utility Monitoring Utility Message Server PC PC PC FastTrak TX2200 FastTrak TX4200 FastTrak S150 TX2plus Message Agent Internal RAID logical disk Message Agent Mess
5. RAID 1 from an existing drive versus using two brand new drives This protects the existing drive s partition table in order to maintain data integrity How FastTrak Orders Logical Disks During startup the logical disks on the FastTrak Serial ATA Controller card are recognized in this order 1 The logical disk set to bootable in the FastBuild Setup 2 The logical disk number i e Logical disk 0 Logical disk 1 This would be involved in determining which drive letters will be assigned to each logical disk How FastTrak Saves Logical Disk Information All logical disk data is saved into the reserve sector on each disk drive in the logical disk The FastTrak controller can recognize disk drive members even if they are moved between different FastTrak card connectors or they belong to a logical disk created with a different Promise RAID controller PAM User Manual RAID Levels Stripe RAID 0 Reads and writes sectors of data interleaved between multiple drives When any disk member fails it affects the entire logical disk Performance is better than a single drive since the workload is balanced between the logical disk members This logical disk type is for high performance systems Identical drives are recommended for performance as well as data storage efficiency The logical disk data capacity is equal to the number of drive members times the smallest member capacity For example one 100 GB and three 120
6. When the PAM user interface appears Refresh 1 Right click on the RAID Machine g icon in Tree View Select Login from the popup menu The Login dialog box appears Login to DANIELTEST Username administrator Password E cael 2 Inthe Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrator s password selected during installation 17 PAM User Manual Remote PAM Log in Remote PAM works over your network Therefore it requires additional steps the first time you log on Launch Remote PAM When the PAM user interface appears 2 Promise Array Management 4 0 Main View Connection Preference Help Sam 3 7 Refresh Rename 1 Right click on the My Console a icon and e Select New gt Server from the popup menu Click the New Server 3 icon in the Toolbar A RAID Server icon appears RAID System Configuration Label RFAIDSERVER1 Server Name New Serer IF Address 192 168 1 136 ges 2 Click on the RAID Server H icon In Information View type in the IP address of the computer where the Message Server Software is installed If the Message Server software in installed on the monitoring PC the PC you are now working on you can use the default 127 0 0 1 IP address 18 Chapter 3 Initial Setup 3 Click Submit A list of networked RAID PCs appears as shown below My Console BG RAIDSERYER1 g
7. cha j In the example above there are two disk drives in Channels 1 and 3 assigned to a RAID 1 logical disk The disk drive on Channel 1 does not appear This is the failed drive In this case the Hot Spare option is enabled see page 62 and a spare disk drive is available in Channel 4 The logical disk will begin to Rebuild automatically 69 PAM User Manual When rebuilding is finished and the logical drive returns to Frunctional status power down the system and replace the failed disk drive Case 2 Without Hot Spare Drive Logical Disk Information E 8 Lona Disk View j Mame Logical Disk 1 ER i cn we ites ern RAID Level RAID 10 Mirror Stripe bee eG Cha wot WOSsBOGD OOF MAG Block Size ad KB status Critical Capacity 73 999 GB Disk Mapping ChAT Che i ChA In the example above there are four disk drives in Channels 1 2 3 and 4 assigned to a RAID 10 logical disk The disk drive on Channel 3 does not appear This is the failed drive In this case there is no Hot Spare drive became all the FastTrak controller channels are taken by assigned disk drives You must power down your system and replace the failed disk drive After you replace the failed drive go on to Rebuild a Logical Disk on page 72 Logical Disk Offline When a disk drive fails on a non fault tolerant logical disk RAID 0 for any reason the logical disk goes Offline The logical disk cannot read or write data All o
8. 90 Expand or Convert a Logical Disk 0 00 eee eee eens 92 Appendix A Partition and Format 0 02 c eee eens 93 Chapter 1 Introduction Promise Array Management PAM is a software application designed specifically for monitoring and managing Promise Technology RAID products such as the FastTrak TX2200 and TX4200 Serial ATA RAID Controller cards Promise includes BIOS based RAID management utilities with each of its products PAM however runs over a local area network and makes possible RAID monitoring and management from any computer on the network and even over Internet This allows your IT manager to watch your RAIDs and take care of them over the network PAM Components There are three components to PAM Depending on your installation all three may be on the same workstation or work separately across your network Monitoring Utility The Monitoring Utility is a Graphic User Interface GUI that reports on the condition of the RAID logical disk It receives and displays reports on RAID condition and operation through the Message Server The Monitoring Utility works on any PC with a TCP IP network connection to your RAID When installed on the computer that operates the RAID the Monitoring Utility also provides a complete set of RAID management tools Message Server The Message Server is the link connecting a PC with the Monitoring Utility Normally the Message Server runs on a network file server Bu
9. Administrator admingarnydoamain corm Alert Recipients Email Address danneld promise com Add nputthe email address like name email or name ermail For example Joe Recipient myemail myisp com 2 Inthe Alert Recipients Email Address field type in the email address of the user who you wish to receive alerts 3 Click the Add button when you are done The names appear in the Current Recipients window Current Recipients Remove mic hew promise c om xinhaifgpromise com samd promise c om 4 Repeat Step 2 until all addresses have been added 21 PAM User Manual Specify Alert Notification Events PAM can be configured to report a variety of alerts by email popup message or both This section describes how to tell PAM what to report and which method to use 1 Click on the RAID System E icon whose alert notification events you wish to modify Event Alert Setting Options Message Type Severity Level Select an Information Event Description Disk Offline Disk Plug In Disk Media Error DiskS MA R T Failed Disk Access Retry Disk ECC Error Disk Time Out Inconsistent Table Exceed Threshold 2 The Event Alert Setting box has dropdown manus to help you select Alert Events quickly To select Events click on Options and choose Select Event Alert Setting Options Message Type Severity Level Select All Information Information Disk Plugin ASI p Warning Disk Medi
10. Ch3SAMSUN er Cha SAMSUM Refresh UN 7 8 Array View EB Array View 7 8 PROMISE Arra 7 8 PROMISE Arra Arte Rather than access the menu bar you can right click on the icon of the component you are working with The menu bar and popup menus for Tree View items are identical 34 Chapter 4 PAM User Interface Object View Object View is visible whenever the Tree View is visible The items appearing in Object View are determined by which component you select in Tree View In the example below we selected a Controller al icon in Tree View A ET oe a e oe bz Disk View Logical Disk View As a result you see the components of that Controller in this case the Disk View which shows the disk drives attached to the Controller and the Logical Disk View which shows the logical disks created under this Controller This feature makes it easy to find an individual component as well as see what items are assigned to higher level components Double click on these items to see their components in Object View and their configuration in Information View 35 PAM User Manual Information View Information View like Object View changes its content depending on which item you select in Tree View The difference is that you use Information View to obtain data input settings and information Logical Disk View RAID Made Logical Disk 1 RAID 10 Mirror Stripe 73 999 GB Functional The example above shows what Information Vi
11. Chawvort WOT 200J0 00F VA ae Cha SAMSUNG Ssv2042H Logical Disk View Logical Disk 1 ae Chi wvDc WO1 200J0 00F de Ch2avDC WD1 200JD 00F 5 User Management PAM Software PC with Message Server RAID Machine PC with FastTrak RAID System FastTrak Card Controller Disk View List of Disks Assigned drive on Channel 1 Unassigned drive on Channel 3 List of Logical Disks Arrays RAID Logical Disk Drives assigned to Logical Disk User Management 2 administrator ears Samuel Adams Normally the Tree View is present To close it right click on any object and select Hide Pane from the popup menu To open it again go to View menu and select Outline 33 PAM User Manual Tree View and Component Specific Menus In PAM like most Windows applications you can access the various commands and functions by opening dropdown menus and clicking on icons Each time you click on a component in Tree View PAM s menu bar also displays that component s dropdown menu Below are some examples Promise Array Management 4 18 Promise Array Management 4 8 Promise Array Management 4 Maintenance View Connection Preferer Maintenance View Connection Preferer Maintenance View Connection Prefere e kh My Console My Console My Console 3 8 DANIELTEST DANIELTEST E Il Family E FastTrak TAI Family Chi ADC WO ae Chiavoc Wo WD ae Ch2amiDO Wo ae ChAAVOC WD Beet WD e
12. D ChA WDC WD360GD 0 amp Logical Disk View a User Management Q administrator System Information FastTrak TX4200 1 00 210 26 PDC20519 Rev 2 2 00 0 20 Hardware Type Driver Version ASIC Version BIOS Version Disk Parameters Y Enable S M A R T Check Tree View I Disable Hard Disk Write Cache IV Enahle NAAMAN Information View Maintenance Setting Disable Hot Spare Auto Rebuild Maintenance Low High Rate 1 i Maintenance Error Handling Policy On Disk Error C Abort C Skip Fix Reset submit Te Js For Help press F1 administrator Num The Monitor window above is the user interface for PAM It has three views Tree View Displays the elements of your RAID system It works like Windows Explorer with hierarchical menus You can expand individual items to see their components Object View Displays icons representing the devices below the highlighted device in the Tree View Information View Displays information on the item highlighted in the Tree View This may include text boxes list boxes fields and buttons It varies with the item you select in Tree View 16 Chapter 3 Initial Setup Local Agent Log in The Message Server relays data and commands between the Monitoring Utility on this computer and the Message Agent on the RAID PCLaunch Local PAM
13. Del eed aie aa a nae 15 LOCAlMAGENLLOGIN s 2h620 6 04 a ARS OR ead hee eh Ewe 17 Remote PAM Log in bie e aan nae eo A Dain heh dde Gates Dodie Sed 18 Create a New Users it I A ee ao ee Eee 20 Create a Logical DISK Sica cara a by da eed Jakke ou 22 Setup Alert Notification 0 0 0 0 0 eee eee 25 Add a User to the Recipient List o ooooooomooooo 27 Specify Alert Notification Events o o o o oooooooooonoo o 28 Chapter 4 PAM User Interface 0 ee 31 MGC VIEW ata a A a a mugen ane tee 32 LOCIRAN so cto a a tee ical ae rah lat ied ant is o ee Ba 32 Remote PAM focas tant Poles oh Gite eee eae ek 33 Tree View and Component Specific Menus 0 00 eee eee 34 OBJECE VIEW ucet A AS A el ae ates A 35 information VIEW oxic pist n Soha 36 SAUS ls iene A ee O 36 Pulldown Menus 0000 ce ee eee ens 37 TODA ats eee ios pepa Eales Memeo ee eum ees 40 POPUP MENUS T cSt den fut oly be oldie enters Pence re ten mares Gone Aint orgies 41 PAM User Manual Chapter 5 Monitoring and Maintenance 00200 eee eee 45 Remote PAN stas adri ese ee ee hae bn ge oe Oa res 45 Create a RAID Server 0 0 eee 45 LOJ to RAID PG sii ais ele tee GB ens ae Bee Sh SU Eee eye A 47 LOg OULOF RAID PG 260i 5 oc eet da bee bed ee de ee a Soe A 47 Disconnect from RAID Server o 5 22 4 02e45 44 coe dd oho nd Hie oda Dide 47 Future Connections to RAID Server 0 0 00 cee eee 48 M
14. E Computer Management ll Fie Action View Window Help e Am e Biss Computer Management Local volume Layout Type File System Status Capacity Free Space 2 E System Tools DD c Partition Basic NTFS Healthy System 37 26 GB 25 92 GB ga Event Viewer Shared Folders 2 Local Users and Groups Performance Logs and Alerts a Device Manager y Storage Removable Storage Disk Defragmenter Disk Management Fa Services and Applications E ee Disk 0 l Basic C 37 26 GB 37 26 GB NTFS Online Healthy System PDisk 1 Basic 37 25 GB 37 25 GB Online Unallocated J New Partition gt EE Unallocated MY Primary partition Properties Help 5 Right click on the Unallocated portion of Disk 1 and select New Partition from the popup menu The New Partition Wizard appears 94 Appendix A Partition and Format New Partition Wizard Welcome to the New Partition Wizard This wizard helps you create a partition on a basic disk basic disk is a physical disk that contains primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Cancel Click the Next button to start the wizard In the following windows do the following actions Click Next to move to the next window e Select Primary Partition e Specify the maximum available
15. Events quickly To select Events click on Options and choose Select Event Alert Setting Options Message Type Severity Level Select All Information Information Disk Plugin ASI p Warning Disk Media Error SO ected ed DiskS MAR T Failed Disk Access Retry Disk ECC Error Disk Time Cut Inconsistent Table Exceed Threshold 3 Click on Message Type and choose message delivery by E Mail by Popup by All both or None 60 Chapter 5 Monitoring and Maintenence 4 Click on the Severity Level and choose Error Warning Information All or None Following is a list of Events The term Array refers to a logical disk Information Events Disk Plug In Disk Access Retry JBOD to Spare Spare to JBOD Controller Create Array Array Rebuild Started Array Auto Rebuild Started Array Rebuild Resumed Array Rebuild Completed Array Synchronization Started Array Synchronization Aborted Array Synchronization Paused Array Synchronization Resumed Array Synchronization Completed Array Expansion Conversion Started Array Auto Expansion Conversion Started Array Expansion Conversion Completed Array Expansion Conversion Resumed Warning Events Disk Media Error Disk S M A R T Failed Disk ECC Error Disk Time Out Inconsistent Table Exceed Threshold Read Check Table Exceed Threshold Disk CRC Error Array Critical Controller Delete Array Array Rebuild Paused Array Expansion Conversion Paused Enclosur
16. GB drives will form a 400 GB 4 x 100 GB logical disk Stripe Size For RAID O logical disks you can manually select the stripe block size of 32 64 128 MB The default is 64 KB The size selected affects how FastTrak sends data blocks to and receives them from the drives You must perform your own testing to determine how the data block size affects your particular use of the logical disk In general a larger block size is better when handling large data transfers such as in A V editing or graphics while a smaller block size is better when handling e mail and other common server data Data Stripe Disk Drives RAID 0 logical disks on FastTrak can have from one to four disk drives 86 Chapter 6 RAID Concepts Mirror RAID 1 Writes duplicate data on to a pair of drives while reads are performed in parallel RAID 1 is fault tolerant because each drive of a mirrored pair is installed on separate channels If one of the mirrored drives suffers a mechanical failure or does not respond to the controller the remaining drive will continue to function Or if one drive has a physical sector error the mirrored drive will continue to function Data Mirror R Disk Drives On the next reboot the FastBuild Utility will display an error in the logical disk and recommend replacing the failed drive You can continue using your PC however Promise recommends replacing the failed drive as soon as possible Due to redun
17. Logical Disk 1 RAID Level RAID 10 Mirror Stripe H E User Management pe 2 administrator Block Size 64 KB Status Functional Capacity 713 999 GB Disk Mapping hd Chay icha Chti The new logical disk appears in Tree View and Information View above Note Before you can use your new logical disk you must partition and format the logical disk using your PC s operating system See page 93 24 Chapter 3 Initial Setup Setup Alert Notification PAM alerts you to the problems and processes happening to your RAID through email and popup messages These steps describe how to setup the email function 1 Click on the RAID Machine g icon Information for the RAID PC appears in Information View Event Log Setting W Enable WT system ewent log W Anti SPAM Protection ferror and or event repeats send new message every E En hrs 2 Be sure the Enable NT system event log checkbox is checked 3 To reduce the volume of repeated messages check the Anti SPAM checkbox and set an acceptable time interval in hours E Mail Server W Email alert on error SMTP Server smtp promise com Change SMTP server name or IF For example smtp mydomain com or 123 45 67 89 Authentication Login Plain e Method Username dannela Password o Click on the Email alert on error box if it is not already checked 5 Inthe SMTP server field type in the SMTP address for your mail server 6 The default is No Authen
18. PAM Installation With that information ready follow these steps to install PAM on each computer or server 1 Boot the PC server and launch Windows 2 Ifthe computer is already running exit all programs 3 Insert FastTrak CD into your CD ROM drive 4 Open the CD and locate the PAM folder LA 5 Inside the PAM folder look for the PAM Setup Installer icon Promise Array right Management 6 Double click the icon to run the installer The opening screen Installer appears Welcome to the InstallShield Wizard for Promise Array Management PAM The Installs held izard vall install Promise Array Management PAM on pour computer To continue click Nest PROMISE a E TECHNOLOGY IH Back Cancel 7 Click Next or press Enter to continue 10 Chapter 2 Installation Promise Array Management PAM InstallShield Wizard License Agreement Please read the following licens el 9 ES mii a ene PROMISE TECHNOLOGY INT DEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE vou agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this Agreement promptly return the unopened package Please also note f you are an OEM the complete LICENSE AGREEMENT applies Ifyou are
19. Setting M Creation Rights create delete expand and convert arrays M Maintenance Rights rebuild synchronize arrays and general settings fe User Account Rights add account delete account change user password Resat 3 In Information View type in a new Password in the two Password fields 4 Click the Submit button when you are done 54 Chapter 5 Monitoring and Maintenence Change User Rights The Administrator can change any User s Rights Other Users cannot change their Rights 1 Log into PAM as the Administrator 2 Click on the 2 icon of the User whose Rights you want to change User Configuration Username Samuel Adams Password Confirm Password Administration Rights Setting W Creation Rights create delete expand and convert arrays Maintenance Rights rebuild synchronize arrays and general settings Submit 3 In Information View check or uncheck Rights options as desired above 4 Click the Submit button when you are done Delete a User 1 Log into PAM as the Administrator 2 Right click on the 2 icon of the User you wish to delete and select Delete from the popup menu 3 Inthe confirmation dialog box click OK Note PAM will always keep one user account with access rights typically the Administrator This action protects you from being locked out of the system Another way to delete a User Select the User s 2 icon in Tree View then
20. ae icon of an assigned drive to access the following command Refresh the screen Logical Disk View Icon Right click on the Logical Disk View E icon to see all of the logical disks on this controller e Create a logical disk e Refresh the screen Logical Disk Icon Right click on the Logical Disk E5 icon to access the following commands e Synchronize this logical disk e Delete this logical disk e Pause synchronization rebuild expand convert e Continue synchronization rebuild expand convert e Refresh the screen e Rename the Logical Disk icon 42 Chapter 4 PAM User Interface User Management Icon Right click on the User Management oe icon to access the following commands e Create a New User e Refresh the screen User Icon Right click the User icon 2 to access the following commands e Delete this User e Refresh the screen 43 PAM User Manual 44 Chapter 5 Monitoring and Maintenance This chapter describes using PAM to monitor and manage your RAID system The chapter is divided into sections for major PAM componentsas follows e Remote PAM below e Local PAM page 51 e User Management page 52 e Alert Notification page 56 e Controller page 62 e Event Log page 64 e Logical Disks Arrays page 65 Remote PAM Create a RAID Server Remote PAM works over your network Therefore it requires additional steps the first time you log on Launch Remote PAM When the PAM us
21. an End User only Exhibit amp the PROMISE LICENSE AGREEMENT applies f accept the terms of the license agreement do not accept the terms of the license agreement Installshreld Back Cancel 8 When the License Agreement appears click the I accept radio button to agree to the terms and continue the installation If you click I do not accept PAM Setup will exit Promise Array Management PAM InstallShield Wizard Setup Type Select the setup type to install gt p PROM ISE CHHOLOGY INC Please select a setup type Typical Program will be installed with the most common options Recommended for most Users Select which program features you want installed Recommended for advanced Users InstallShield Back Cancel 9 Inthe Setup Type dialog box make your choice between Typical Recommended and Custom installation 11 PAM User Manual Use the Custom installation to change install locations or to deselect individual components For example use Custom to install only the Message Server onto your network fileserver Click Next or press Enter to continue ROO ee TECHNOLOGY INC Click Install to begin the installation IF you want bo review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShreld Back Install N Cancel 10 In the Ready to Install dialog box click Install o
22. click the Delete User button E in the Toolbar PAM User Manual Alert Notification Setup Alert Notification PAM alerts you to the problems and processes happening to your RAID through email and popup messages These steps describe how to setup the email function 1 Click on the RAID Machine g icon Information for the RAID PC appears in Information View Event Log Setting W Enable MT system ewent log W Anti SPAM Protection ferror and or event repeats send new message every 1 hrs 2 Be sure the Enable NT system event log checkbox is checked 3 To reduce the volume of repeated messages check the Anti SPAM checkbox and set an acceptable time interval in hours E Mail Server W Email alert on error SMTP Server smtp promise com Change SMTP server name or IF For example smtp mwvdomain corm or 123 45 67 89 Authentication Login Plain e Method Username danneld Password Eo Click on the Email alert on error box if it is not already checked 5 Inthe SMTP server field type in the SMTP address for your mail server 6 The default is No Authentication Method If you want an Authentication Method in the dropdown menu choose from e CRAM MD5 e Authorized Login e Plain Login 7 Type in a User Name and Password in the fields provided 8 Click the Change button to update your configuration 56 11 Chapter 5 Monitoring and Maintenence E Mail Sender and Recipients Email ID of Alert Sende
23. craig promise com 3 hitesh promise com xinhai promise com amp victor promise com 3 vinnie promise com A Refresh Right click on the RAID Machine g icon in Tree View Select Login from the popup menu The Login dialog box appears Login to DANIELTEST Username administrator Password Ha came In the Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrator s password selected during installation If you want to log in to another user s RAID PC obtain the User name and Password if necessary 19 PAM User Manual Create a New User With the Message Agent accessed you can add a new user The Administrator is created by default You must create additional users manually The administrator is created by default You must create additional users manually 1 Doone of the following 3 My Console DANMEL DELL FASTTRAK FTP 1 oa LI Ser Mana Beene 2 adminis MAL AS Refresh e Right click on the User Management oe icon and select New gt User from the popup menu A new User 2 icon appears e Or select the User Management m icon and click the Add User 2 button on the Toolbar User Configuration sername Samuel Adams Password E ries Confirm Password o Administration Rights Setting je Creation Rights create delete expand and convert arrays je Maintenance Rights rebuild synchronize
24. disk e Check to enable Gigabyte Boundary as desired see below Stripe Block Size For RAID 0 and RAID 10 logical disks you can manually select the stripe block size either 32 64 or 128 KB The size selected affects how FastTrak send and receives data blocks to and from the drives In general a larger block size is better when handling large data transfers such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64KB When in doubt use the default value Gigabyte Boundary For RAID 1 and RAID 10 logical disks It rounds the size of the logical disk down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise To enable Gigabyte Boundary check the box 4 Click the Create button when you are done 23 PAM User Manual Promise Array Management j f x AN All data on the selected disks will be deleted are you sure you want to do this Cancel K PAM reminds you that by creating this logical drive any data on the selected disk drives will be deleted 5 Click OK or press Enter to continue a g My Console og TECH GYSWyS80E4 CHIWDCG Che ST31 ChaSTa1 Chad WDA 200 WOS6OGD AB FastTrak TX Family OE FastTrak THII Family E FastTrak TX4200 Hg Disk View A E Logical Disk view o Logical Disk 13 Logical Disk Information ao ChI STH ROOF Mame
25. disk using your PC s operating system See page 93 JBOD JBOD stands for Just a Bunch of Disks and refers to a method of disk drive management where each drive functions separately This is the opposite of a RAID where multiple disk drives function as one logical drive Create a JBOD the same way as a logical drive except that you select JBOD rather than a RAID Level and you assign only one disk drive at a time to JBOD FastTrak TX4200 amp Disk View Logical Disk Information e Ch2 8T3160023A8 Bae RB CASINO WO 2O00J0 00F YB0 Y Ch4AADC WO360GD 00FNAD RAID Level JBOD iff ag Logical D Disk View Mame JBOD 1 Block Size PLA status Functional Capacity 120 034 GB Disk Mapping Oh Note that the JBOD drives are shown with the same icon as logical disks in the PAM user interface Hot Spare Drive This arrangement applies to the FastTrak TX4200 For automatic rebuilds of a Mirrored RAID 1 logical disk attach a spare drive to the TX4200 card FastTrak will use the unassigned drive as a hot spare providing it e Is not assigned to an logical disk e Is designated Spare not JBOD e Is the same size or larger than the drives in the logical disk If the logical disk suffers a disk drive failure it goes Critical FastTrak will replace the failed drive with the hot spare rebuild the logical disk automatically This action is performed in the background under all supported operating systems A
26. is networked or not In order for PAM to monitor and manage a RAID it must have Message Agent installed If you have more than one PAM compatible RAID PC on your network install a copy of Message Agent on each one of them Operating System Support PAM is a utility designed to run on top of previously installed Promise FastTrak card Generally if your PC runs the FastTrak card properly it will run PAM also Promise Technology recommends Windows 2000 XP Professional or Server 2003 to take full advantage of all the features of PAM In some cases you can run PAM on other Windows operating systems This becomes an issue when running PAM over a network where there are PCs with different operating systems Network Requirements If you plan to install PAM on a network be sure all the hosts and servers are connected and running That is each of the PCs RAIDs and Servers must have a working network connection before you install PAM In order for PAM to be configured over a network you must know the IP network address of the RAID PC s in your system The Message Server uses IP addresses to communicate with the Message Agent on the RAID PCs and the Monitoring Utility on the network PCs PAM User Manual Installation Procedure Before you start If you are installing PAM to run over a network determine the computers and servers onto which you will install PAM Obtain the IP addresses of all RAID PCs where PAM will be installed
27. of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Recommendations The appearance in this manual of products made by other companies including but not limited to software servers and disk drives is for the purpose of Illustration and explanation only Promise Technology does not recommend endorse prefer or support any product made by another manufacturer Contents Chapter 1 Introduction iia A oda Le ee eee 1 PAM COMDONENIS ro is E A St a oe A ee ee os A 1 How They Work Together 0 00 eee es 2 PAM Installation Options ista ds cs ee bong eee oe pad eed sida 3 Chapter 2 Installation cc iG iaiete sie etek ra ties 7 INStallAllONALOCAlIONS 54 2 3h bet r a onthe os oa oe 7 MORON be tinta Beet hy e lb A de dto dela BN eB Me Mat T Message Server isis en eea a a a 8 Message FOS Mw Geers es eed Seer ra area od are a E a A r ee Mae 9 Operating System Support o ooooooo eens 9 Network Requirements o o o o aa 9 Installation Procedure o ooococoonooaon ee eee eens 10 PAM Installation 0 0 0 0 eee eens 10 Chapter 3 Initial Setup ri dete otis be ae eae tee 15 LACHSA a States denis Rink DS il ee ae
28. only See page 68 for more information 1 In Tree View click the to the left of the Controller El icon to see the Logical Disk View S icon 65 PAM User Manual 2 Right click on the Logical Disk View icon and select Create Logical Disk from the popup menu OR Click on the Logical Disk View E icon and look in the Information View Logical Disk View RAID Mode Logical Disk Control Create Logical Disk Invoke a logical disk creation template and click the Create Logical Disk button The Logical Disk Creation Setting box appears Logical Disk Creation Setting Mame Logical Disk 1 RAID Level RAID 10 Mirror Stripe Block Size KB ed Select Free Disks E Chi woe WO 200JD 00FY80 Ch2 5731 6002345 cy CA3SST31B002345 Se ChEWDC WD36060 00FNAD 4 Enable Gigabyte Rounding Create 3 Inthe Logical Disk Creation Setting box e Type in a name for your logical disk e Select the RAID Level from the dropdown menu e Set the Stripe Block Size see below e Highlight the disk drives to add to the logical disk e Check to enable Gigabyte Boundary as desired see below 66 Chapter 5 Monitoring and Maintenence Stripe Block Size For RAID 0 and RAID 10 logical disks you can manually select the stripe block size either 32 64 or 128 KB The size selected affects how FastTrak sends and receives data blocks to and from the drives In general a larger block
29. partition size in MB e Assign the available drive letter of your choice e Choose Format this partition with the following settings e File system NTFS e Allocation unit size Default e Volume label Enter your choice of name e Do not check Perform a quick format or Enable file and folder compression Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 95 PAM User Manual 2 Computer Management Bf m Fie Action wiew Window Help e gt om ae ES Computer Management Local volume Ttayout Type rie System Status Capacty Free Space BG System Tools Sic Partition Basic NTFS Healthy System 37 26GB 25 92 GB Event Viewer Dew volume E Partition Basic NTFS Healthy 37 25GB 37 18 GB Shared Folders 2 Local Users and Groups Performance Logs and Alerts z Device Manager Storage Removable Storage Disk Defragmenter Disk Management Et Services and Applications e BDisk 0 a Basic C 37 26 GB 37 26 GB NTFS Online Healthy System 2BDisk 1 SAA Basic New Yolume E 37 25 GB 37 25 GB NTFS Online Healthy gt ME Primary partition When formatting is complete your logical disk will appear as a hard drive in the Disk Management window above and the My Computer window b
30. restore the logical disk To initiate an logical disk Rebuild manually 1 In Tree View select the Logical Disk icon of the logical disk you want to rebuild 12 Chapter 5 Monitoring and Maintenence Rebuild Wizard Copy data from an existing data drive in the Start array to a selected drive In Information View click on the Start button inside the Rebuild Wizard box Select disk to Rebuild Che SAMSUM G SV2042H Paes Wel Select the disk member of th that PROMISE fE Cancel Help In the Rebuild Wizard select the drive to be rebuilt the replacement drive and click Next 73 PAM User Manual Finish ou have selected to rebuild the following disk Che SAMSUNG 5 42042H To confirm that pon want to do zo please press FINISH button if you want to select PROM ISK another disk please press BACK if you TECHNOLOGY INC change your mind please press CANCEL i Back Cancel Help To confirm the rebuild choice click Finish Tree View and Information View display the progress below Y FastTrak TX4 200 Logical Disk Information oe Disk View Marne Logical Disk 1 Cho woe 401 20040 00FYB0 Cha woe 01 20040 00FYB0 RAID Level RAID 1 Mirror 2 48 Logical Disk View ar oS REE ane we Ey Ch4avoe 0H 2000 00 FYB0 k A Capacity 120 000 GB Disk Mapping Chi cha E During the Rebuild process the logical disk will be available for use but it may run noticeab
31. shortcuts on your Desktop e Register PAM online Both of these options are recommended Click Finish or press Enter when you are done This completes the PAM installation Go on to Chapter 3 Initial Setup on page 15 13 PAM User Manual 14 Chapter 3 Initial Setup After you have completed installation you must setup your PAM Monitoring Utility to work with your RAID Launch PAM i FA Microsoft Office Tools P 3 Local PAM E Startup I winzip gt m Promise 4rray Management E Local PAMI due Acrobat Reader 5 0 i Remote PAM Remote PAM Es Internet Explorer To Start PAM click on a Desktop icon or go to Start gt Programs gt Promise Array Management and select Local PAM Use to monitor and manage the FastTrak Controller in your PC Remote PAM Use to monitor FastTrak Controllers over your network Note If you only installed the Message Server this shortcut does not appear The Message Server works only through network connections and has no user interface Go to the RAID PC or a Networked PC to setup PAM PAM User Manual Promise Array Management 4 0 ee 10 x Maintenance View Connection Preference Help snm w 2 E Disk view Logical Disk Object View amp my Console E 3 TECH GV8WWY580E1 amp FastTrak TX Family 2 88 FastTrak TXII Family EUA 0 4 Disk View D ChtWDC WD1200JD 1 D Ch2 5T3160023A5 D Ch3 5T3160023A5
32. size is better when handling large data transfers such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64KB When in doubt use the default value Gigabyte Boundary For RAID 1 and RAID 10 logical disks It rounds the size of the logical disk down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise To enable Gigabyte Boundary check the box 4 Click the Create button when you are done Promise Array Management q xj AN All data on the selected disks will be deleted are you sure you want to do this PAM reminds you that by creating this logical drive any data on the selected disk drives will be deleted 5 Click OK or press Enter to continue a My Console TECH GVeWwYrs8e0E1 AB FastTrak TX Family 0 8 FastTrak THI Family ER FastTrak TX4200 oo Eg Disk View A E Logical Disk View 5 Logic Disk 1 E WDA 200 WOSBOGD Logical Disk Information a Cch3 87T31600234 Mame Logical Disk 1 RAID Level RAID 10 Mirrort Stripe H E User Management pe 2 administrator Block Size 64 KB Status Functional Capacity 713 999 GB Disk Mapping hd Chay icha Chg The new logical disk appears in Tree View and Information View above 67 PAM User Manual Note Before you can use your new logical disk you must partition and format the logical
33. to another user s RAID PC obtain the User name and Password if necessary Log out of RAID PC You can log out of one RAID PC while remaining connected to others on the network Right click on the RAID Machine g icon of the PC you want to disconnect and select Logout from the popup menu Disconnect from RAID Server Logout of the RAID Server effectively logs you out of all RAID PCs using that network connection To disconnect from the network e Right click on a RAID Server E9 icon and select Disconnect from the popup menu e Or right click on the RAID Server a icon and click the Disconnect dal icon in the Toolbar 47 PAM User Manual Future Connections to RAID Server The RAID Server remains under the MyConsole g icon until deleted It continues to work as long as the IP address is correct My Console Delete Corre Refresh Rename To make a connection with an existing RAID Server e Right click on a RAID Server H icon and select Connect from the popup menu e Or right click on the RAID Server H icon and click the Connect icon in the Toolbar The Login list of networked RAID PCs appears as before My Console BG RAIDSERYER1 g craig promise com 8 hitesh promise com 8 xinhai promise com victor promise com vinnie promise com aay Refresh 48 Chapter 5 Monitoring and Maintenence Message Server IP Address Change If the IP address changes for the compute
34. Enahle NAAMAN Information View _ Maintenance Setting Disable Hot Spare Auto Rebuild Maintenance Low High Rate Maintenance Error Handling Policy On Disk Error C Abort C Skip Fix Reset submit 10 x administrator Num Information View These views are explained on the following pages 31 PAM User Manual Tree View Local PAM The Tree View displays all of the elements of your RAID system Use it to navigate to specific components My Console DANIELTEST 88 FastTrak TSI Family FastTrak TX4200 3 88 Disk View da ChiAvDC WO1 200JD 00FYB da Ch2WDC WO 200JD 00F YB Ch3 SAMSUNG 2042H E Logical Disk View Logical Disk 1 3 Chl wDc WO 200J0 00F de Ch2wvDe WD 200J0 00F 8 User Management administrator Samuel Adams 32 PAM Software RAID Machine PC with FastTrak RAID System FastTrak Card Controller Disk View List of Disks Assigned drive on Channel 1 Unassigned drive on Channel 3 List of Logical Disks Arrays RAID Logical Disk Drives assigned to Logical Disk User Management S Users Remote PAM Chapter 4 PAM User Interface Remote PAM adds a RAID Server icon to connect with the Message Server PC in order to monitor logical disks over a network My Console BG RAIDSERYER1 DANIELTEST FastTrak TSI Family 489 FastTrak Tx4200 3 48 Disk View ae Chi wwvort WOT 200J0 00F YR ae
35. a Error SO ected ed DiskS MAR T Failed Disk Access Retry Disk ECC Error Disk Time Cut Inconsistent Table Exceed Threshold 3 Click on Message Type and choose message delivery by E Mail by Popup by All both or None 28 Chapter 3 Initial Setup 4 Click on the Severity Level and choose Error Warning Information All or None Following is a list of Events The term Array refers to a logical disk Information Events Disk Plug In Disk Access Retry JBOD to Spare Spare to JBOD Controller Create Array Array Rebuild Started Array Auto Rebuild Started Array Rebuild Resumed Array Rebuild Completed Array Synchronization Started Array Synchronization Aborted Array Synchronization Paused Array Synchronization Resumed Array Synchronization Completed Array Expansion Conversion Started Array Auto Expansion Conversion Started Array Expansion Conversion Completed Array Expansion Conversion Resumed Warning Events Disk Media Error Disk S M A R T Failed Disk ECC Error Disk Time Out Inconsistent Table Exceed Threshold Read Check Table Exceed Threshold Disk CRC Error Array Critical Controller Delete Array Array Rebuild Paused Array Expansion Conversion Paused Enclosure Over Temperature Enclosure Fan Stop Enclosure 12V Error Enclosure 5V Error Enclosure 3 3V Error Error Events Disk Offline Array Media Error Inconsistent Table Full Read Check Table Full Array Offline Array Reb
36. age Agent Figure 2 Company LAN without a File Server In the above example there are three PCs with FastTrak cards connected to the company s LAN the same as before But this network has no file server so the PAM Message Server runs on one of the networked PCs PAM Monitoring Utility runs on both networked PCs If this LAN were upgraded with a suitable router and an Internet connection you could set up offsite monitoring Chapter 1 Introduction PC FastTrak TX2200 Monitoring Utility Message Agent PC FastTrak TX4200 Internal RAID logical disk Monitoring Utility Message Agent Figure 3 PCs with Internal RAID Promise s FastTrak card is designed to setup and control a RAID within the PC s enclosure They have the same need of monitoring and management as an external RAID subsystem All three PAM components run on the PC itself Important This manual accompanies a special version of PAM optimized to run with the FastTrak TX2200 and TX4200 Other versions of PAM will run reliably on the Promise RAID product with which they ship They will also run reliably on several Promise RAID products in normal use However they may not perform adequately with a FastTrak TX2200 and TX4200 PAM User Manual Chapter 2 Installation To install Promise Array Management PAM is an uncomplicated procedure once you understand your systems and how yo
37. arrays and general settings lw User Account Rights add account delete account change User password peset 2 Right click on the User 2 icon and select New gt User from the popup menu right A new user icon appearsto display the User Information View 20 Chapter 3 Initial Setup The User Information View displays a request for new user identification and access rights Creation Allows you to create and delete logical disks rebuild and synchronize logical disks and make general settings Maintenance Allows you to rebuild and synchronize logical disks and make general settings User Account Allows user to modify his her own rights and to create and delete other usersyou to add and delete user accounts and change your password Every User has at least one of these three Rights and can change his her own password The Administrator can assign more or fewer rights to other Users but cannot change their passwords Type a User name and Password in their respective fields Check all the appropriate boxes to set access rights Click the Submit button when you are done The new user s name appears on Tree View My Console DANMEL DELL E FASTTRAK FTP 1 8 User Management administrator Samuel Adams 21 PAM User Manual Create a Logical Disk The available RAID selection depends on the number of disk drives available The table below lists the RAID Levels available with FastTrak TX Series a
38. astTrak 2200 because it has only two channels only supports conversion from a single drive RAID 0 to a two drive RAID or to single drive RAID 0 a RAID 1 logical disk 92 Appendix A Partition and Format In order for your operating system to recognize and work with the disk drives attached to your FastTrak TX2200 or TX4200 Serial ATA RAID Controller card the drives must be partitioned and formatted e If your drives were previously partitioned and formatted they are ready to use and you can skip this procedure e If your drives have not been partitioned and formatted you must do that job before you can use them The actions of partitioning and formatting create a file structure on the disk drives with which your operating system can work In the example below we show how this is done in Windows A similar procedure is required for Linux PC s However partitioning and formatting in Linux is unautomated therefore please refer to your system documentation for the exact procedure Note If you plan to boot your computer from this logical disk go to Windows and Device Driver Installation under the Installation section for instructions The instructions here are for data logical disks only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties 1 From the desktop right click on the My Computer icon and select Manage from the popup menu The Com
39. ceive all the alerts messages you have specified Help Menu The Help menu is always the same Under Help PAM has e Full online Help file e Auto Demo display e About page with PAM information 39 PAM User Manual Toolbar The Toolbar is a series of buttons that are shortcuts to performing specific tasks You will never see all buttons active as in the example below Sui 2 They become active when you click on specific system components in Tree View Only the tool buttons pertaining to that component are active Most of these functions require User Account Rights These are specified when a User is added or modified Following is a description of the Toolbar buttons Ine New Server Available when you select the MyConsole g icon in Remote PAM Creates a new Message Server Connect Available when you select the Message Server H icon in Remote PAM Initiates a connection with the RAID Server Disconnect Available when you select a Message Server E9 icon Disconnects from the RAID Server Used when you want to shut down a RAID server for repair Delete User Available when you select a User 2 icon Deletes the user from monitoring and alert access New User Available when you select the User Management Icon About Brings up the information about this version of PAM Help Always available Brings up the Online Help 40 Chapter 4 PAM User Interface Popup Menus In addition to the commands in the
40. ck the Enabled box 3 Click on the radio button beside the time interval by day week or month you want 4 Based on the time interval you selected enter the clock time day of the week or day of the month for the synchronization process to begin 5 When you are done click the Change button The Synchronization Schedule is set If the Schedule is disabled it will remember its current settings 15 PAM User Manual On Demand Synchronization In addition to schedule Synchronization you can direct FastTrak to begin the Synchronization process immediately To access this feature 1 Right click on the Logical Disk E icon and select Synchronize from the popup menu 2 Click OK to the confirmation message Information View displays the progress below e FastTrak TxX4200 Logical Disk Information G Disk View og Ch2 373160023A8 Name Logical Disk 1 E Ch4ADC WO360GD 00FNAD 8 ChOAWDC WD1200JD 00F YEO RAID Level FEU Wut ely 5 Logical Disk view Block Size AA H Logical Disk 1 oe Chaavbc WO3b0GD OOFMAG a capacity 37 000 GB Disk Mapping Ch Ch4 During the Synchronization the logical disk will be available for use but it may run noticeably slower Synchronization priority is adjustable in the Controller settings see page 62 If the popup messages are enabled one will notify you when the Synchronization is successfully completed The logical disk will return to Functional status Stop Pause Continu
41. ctive boxes to enable these features SMART Check SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the disk drive software It monitors the 62 Chapter 5 Monitoring and Maintenence internal performance of the drive and reports to the PC when it finds a potential failure SMART warns you of a developing drive failure so you can replace the drive before it actually fails Disable Hard Disk Write Cache Disables the Write Cache on the hard disk drives This action will reduce performance Enable NCQ TCQ Enables the FastTrak controller to work with the NCQ or TCQ features of disk drives Native Command Queuing NCQ is a feature of SATA 1 0 Extensions compliant disk drives that allows them to reorder up to 32 commands they receive for optimal read write performance Tagged Command Queuing TCQ is the capability to reorder up to 128 read write commands based on position of data under read write heads to increase read write performance A SCSI feature Maintenance Setting Check the respective boxes to enable these features Disable Hot Spare Auto Rebuild Disables automatic rebuilding using a hot spare drive or a newly installed replacement drive This feature requires a FastTrak TX4200 controller a RAID 1 mirrored logical disk and a spare disk drive of adequate capacity With this option checked you must initiate rebuilding manually Maintenance Rate Allocates system r
42. dancy the drive capacity of the logical disk is half the total drive capacity For example two 100 GB drives that have a combined capacity of 200 GB would have 100 GB of usable storage With drives of different capacities there may be unused capacity on the larger drive RAID 1 logical disks on FastTrak consist of two disk drives only Hot Spare Drive For a RAID 1 logical disk you can attach a third disk drive to the FastTrak card without assigning it to the logical disk FastTrak will activate the drive and use it to replace a failed drive that was part of the mirrored logical disk A rebuild operation copies the good drive data to the spare automatically and in the background At a later time power off the system and replace the failed drive Spare drives must be the same or larger capacity than the smallest logical disk member For more information on how to set up a hot spare drive see page 68 87 PAM User Manual Mirror Stripe RAID 10 A combination of RAID 0 and RAID 1 logical disks It can increase performance by reading and writing data in parallel while protecting data with duplication Four drives are required for this logical disk A RAID 10 logical disk starts with a mirrored pair of disk drives like a RAID 1 logical disk Then it stripes the data like a RAID O logical disk from the mirrored pair over two more disk drives The data capacity is similar to a standard RAID 1 logical disk with half of the capacit
43. dropdown menus there is a corresponding set of commands you can access via popup menus In a popup menu you can use any of the commands that are in black You will notice that some functions are grayed out meaning that you cannot use them Many functions require that you have User Account Rights to perform them MyConsole Icon Right click on the MyConsole a icon to access the following commands e New Server Remote PAM e Screen refresh Message Server Icon Right click on the Message Server H icon to access the following commands e Modify the connection e Delete the connection e Connect e Disconnect e Screen refresh RAID Machine Icon Right click on the RAID Machine g icon to access the following commands e Login e Logout e Screen refresh e Rename the RAID Machine icon RAID System Icon The RAID System ES icon represents the FastTrak TXII Family of RAID Controller cards There is one command for this item Screen refresh 41 PAM User Manual Controller Icon Right click on the Controller ia icon to access the following commands e Read Events in the Event Viewer e Clear Events from the Event Viewer e Toggle the Beeper on and off e Refresh the screen Disk View Icon The Disk View icon represents an individual channel on the FastTrak Controller card There is one command for this item Refresh the screen Disk Icon Right click on the Disk ae icon of an unassigned drive or the Disk
44. e Promise recommends that you let your Synchronization run to completion However if you need to pause the process 1 Right click on the icon E of the Logical Disk that is synchronizing and select Pause from the popup menu 2 To continue right click on the same icon again and select Continue from the popup menu 76 Chapter 5 Monitoring and Maintenence Expand or Convert a Logical Disk To expand a logical disk means to add more disk drives to it To convert sometimes called migrate a logical disk means to change its RAID Level Both of these operations are possible while the existing logical drive remains online and available for data read write functions PAM has a RAIDsmart Wizard that makes it easy to expand and convert existing logical drives For a list of possible Expansion and Conversion options see page 92 1 Click on the icon ES of the logical disk you want to expand or convert RAID smart Wizard Online adding drive to an existing array Online changing the RAID level 2 Inthe Information View click on the RAlDsmartWizard Start button The RAIDsmart opening screen displays RAIDsmart Protect Your Data Easily ie e x ay PROMISE TECHNOLOGY INC RAID SMART Protect Your Data Easily RAIDsmanrt is a software technology designed to increase data reliability capacity and performance but without powering down system It supports two major features as the following o Onli
45. e Accounting e Payroll e Financial e Any application requiring very high availability 90 Chapter 6 RAID Concepts RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive High disk overhead uses only 50 of whose segments are RAID 0 logical total capacity drives High I O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 e Imaging applications e Database servers e General fileserver JBOD Advantages Disadvantages Easy management of multiple No increase in perfomance capacity or independent disk drives fault tolerance Recommended Applications for JBOD e Non critical file storage e Swappable data storage 91 PAM User Manual Expand or Convert a Logical Disk To expand a logical disk means to add more disk drives to it To convert sometimes called migrate a logical disk means to change its RAID Level Both of these operations are possible while the existing logical drive remains online and available for data read write functions Different types of logical drives use different organizational models and have varying benefits The following outline breaks down the properties for each type of RAID supported by Promise a Redundancy RAID 1 RAID 10 RAID RAIDO RAID 0 ec ae RAID 10 multi disk Lal al RAIDO EELE RAID10 The table above shows the available RAID Level conversions possible with Fastrak TX4200 The F
46. e Over Temperature Enclosure Fan Stop Enclosure 12V Error Enclosure 5V Error Enclosure 3 3V Error Error Events Disk Offline Array Media Error Inconsistent Table Full Read Check Table Full Array Offline Array Rebuild Failed Array Synchronization Failed Array Synchronization Comparison Error Array Expansion Conversion Failed 5 To select an individual Event click in the E Mail and Popup columns to toggle between Yes and No 6 When you are finished click the Apply button 61 PAM User Manual Controller Options The Controller has system information and settings several important features Click on the Controller icon in Tree View to see the Options in Information View To return to the previous settings click Reset To Apply the changes you have made click Submit System Information Hardware Type Fastlrak T 4200 Driver Version 1 00 210 26 ASIC Version POC20519 Rev BIOS Version 2 00 0 20 Disk Parameters M Enable 5 M1 4 R T Check F Disable Hard Disk rite Cache M Enable NOQOITCO Maintenance Setting Disable Hot Spare Auto Rebuild Maintenance Low Rate Maintenance Error Handling Policy Cn Disk Error Abort C Skip te Fix Reset Submit System Information This describes the Controller type in this case a FastTrak TX4200 and the FastTrak driver version This information may be helpful when upgrading your FastTrak or troubleshooting the PC Disk Parameters Check the respe
47. e Rounding The Gigabyte Rounding feature is designed for mirrored logical disk RAID 1 or RAID 10 that makes replacing a disk drive easier When an logical disk goes Critical becamse a disk drive has failed you must replace the failed drive with one that is the same size or larger However the Gigabyte Rounding feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive This can be helpful in the event that a drive fails and an exact replacement model is no longer available Without this feature enabled FastTrak TX2200 or TX4200 will NOT permit the use of a replacement drive that is slightly smaller than the remaining working drive For the Gigabyte Rounding feature to work the Gigabyte Rounding feature must be set to ON when the original mirrored logical disk is created When enabled the Gigabyte Rounding feature rounds the drive capacity of both drives to the common whole GB drive size For example with the Gigabyte Rounding feature enabled the remaining working drive can be 80 5 GB and the replacement drive can be 80 3 since both are rounded down to 80GB 84 Chapter 6 RAID Concepts This permits the smaller drive to be used Please note that users will lose a small amount of available storage capacity from both drives in order to arrive ata common drive size Note Gigabyte Rounding is automatically disabled when you create a mirrored logical disk
48. el in subsequent steps Make your choice and click Next to continue If you chose Wizard Mode skip to the Finish screen below 78 Chapter 5 Monitoring and Maintenence RAIDsmart Wizard Select Free Disks 18 Chi wOC Che ST316 gt Ch3 w Dc WD1200 B WO1200 D Select free disks from the above list if you decide to expand or convert this array aa PROMISE TECHNOLOGY INC lt Back Cancel Help Click on the available free disk drives to add them to your logical disk then click Next to continue Note that the number of disk drives you select here will affect the RAID Level choices in the next screen RAIDsmart Wizard Select RAID Mode RAID O Stripe MEA dl Mirror Stripe Select the RAID mode from the above list if you decide to expand or convert this array TECHNOLOGY INC N Cancel Help 79 PAM User Manual 6 Click on the target RAID level you want for your logical disk then click Next to continue The Finish screen appears RAIDsmart Wizard Finish ae x According to your requirement AAD smart Wizard provide the sap following suggestion of RAID Conversion or Expansions cap Online RAID Conversion f Array Name Logical Disk 1 After Conversion A PR RAID Mode RAID 10 Mirror Stripe PROMISE TECHNOLOGY INC Before Conversion RAID Mode RAID 0 Stripe Disk Number Added Disk Number 7 Review the pr
49. elow ba My Computer File Edit View Favorites Tools Help Q Back e ya Search Key Folders ii Address Y My Computer i Go Links Hard Disk Drives 7 System Tasks Other Places a Local Disk C gt New Volume E Details Devices with Removable Storage H 314 Floppy 4 1 4 DVD Drive D Network Drives Adapt on ConnectStorII P 192 168 1 178 Y 96
50. er interface appears Promise Array Management 4 0 Main View Connection Preference Help 55232 7 ew HE Refresh Rename 1 Right click on the My Console g icon and e Select New gt Server from the popup menu Click the New Server 3 icon in the Toolbar 45 PAM User Manual A RAID Server icon appears RAID System Configuration Label RFAIDSERVER1 Server Name New Serer IF Address 192 168 1 136 ges 2 Click on the RAID Server 3 icon In Information View type in the IP address of the computer where the Message Server Software is installed If the Message Server software in installed on the monitoring PC the PC you are now working on you can use the default 127 0 0 1 IP address 3 Click Submit A list of networked RAID PCs appears as shown below My Console BG RAIDSERYER1 g craig promise com 8 hitesh promise com 8 xinhai promise com victor promise com 8 vinnie promise com Refresh 46 Chapter 5 Monitoring and Maintenence Log in to RAID PC 1 Right click on the RAID Machine g icon in Tree View Select Login from the popup menu The Login dialog box appears Login to DANIELTEST Username administrator Password a cael 2 Inthe Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrator s password selected during installation If you want to log in
51. esources between rebuilding the Following is a list of Events The term Array refers to a logical disk and responding to read write commands from the computer system A High setting assigns most of the system resources to a rebuild or synchronization of the Following is a list of Events The term Array refers to a logical disk The process will finished sooner but read write requests are handled slower A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the rebuild or synchronization takes longer See page 72 for more information on the rebuilding process Maintenance Error Handling Policy On Disk Error When the FastTrak controller discovers a disk error during synchronization this setting directs the controller to abort synchronization skip over the disk error or repair the disk error 1 Make the changes you want to the Controller settings 2 When you are finished click the Submit button 63 PAM User Manual View Event Log The Controller s Memory Buffer records all the events that happen on the RAID classified as Errors Warnings and Information These are very useful for diagnosing and solving problems on your system To see the Event Log right click on the Controller icon 0 in Tree View and select Read Events from the popup menu 10 xi Description Mex et Save to File In the Event Viewer
52. essage Server IP Address Change 0 00 cece eee eens 49 LOCA RAW iii Eee ae hd id is 51 User Management wick asi tr aaa ratas 52 Crealo User varices A 1 St 52 Change Password olaaa ria a a ads 54 Change User RIGS 2 ii a da ewes 55 Delete a User o o oo oooooooorrr eee ens 55 Alert Noticas ade ro et a a ee eee et 56 Setup Alert Notification o oooocoocoooooooo nooo 56 Add a User to the Recipient List o o oooooooo 58 Delete User from Recipient List o o ooooocoooooooo ooo 59 Specify Alert Notification Events oo ooocoocoooooooo o 60 CONTEN sans ee nee et Ai cece eat ee eo A 62 MEW EVGNEIOG gt arras otro kee a a cars ee a 64 LOGICA DISKS ttt seat bee wad hy th asada id e E A gee Se an de 65 Create a Logical Disk 242 caja rear done ens eee ee ee dis 65 JBOD ri ti a A A AE eae 68 Hot Spare DIME yd id A ia AE 68 Logical Disk Etica ici a eae ede ieee bere 69 Logical Disk Offline 0 0 cee ees 70 Rebuild a Logical DISK coco ici oe eee oe a Sead oe eae es 12 Synchronize a Logical Disk o o ooooooomooonoo 75 Expand or Convert a Logical Disk 0 00 cece eee eens 77 Delete a Logical DISK escaner dra iaaa 81 Chapter 6 RAID Concepts 0 0 cee ees 83 LOGICAL DISK TEMS 5 20 8 Serb ae eee Le thee ohh eed El es 83 RAID Levels orita ati ii eee ieee Sek SESE ee TAs Ese ees 86 Choosing a RAID Level 0 0 cee
53. ew displays when you click on the Logical Disk View ES Icon Status Bar The PAM Status Bar is the same as other Windows applications It indicates such things as the selected RAID is rebuilding and the current user is the Administrator below For Help press Fl administrator MUM Normally the Status Bar is visible To show or hide the Status Bar go to the View menu and check or uncheck Status Bar 36 Chapter 4 PAM User Interface Pulldown Menus The left most Pulldown Menu changes according to which component is selected in the Tree View This menu can be the Main My Console Server RAID Machine RAID System or Maintenance The functions of each menu are described below Main Menu When no item in Tree View is selected the left most menu item is Main Its only function is Exit which quits the PAM application My Console Menu When the My Console g icon is selected the My Console menu appears Its functions include e Create a new Server e Screen refresh e Rename the My Console icon e Exit PAM Server Menu The Server menu appears when the RAID Server H icon is selected This menu applies only to Remote PAM Its functions include e Modify the connection e Delete the connection e Connect e Disconnect e Screen refresh e Rename the Server icon e Exit PAM 37 PAM User Manual RAID Machine Menu When the RAID Machine 3 icon is selected the RAID Machine menu appears Its functions include
54. f the data on the logical disk will be lost unless the failed drive is restored to operation A fault tolerant logical disk RAID 1 or 10 will go Offline if two disk drives fail An Logical Disk Offline aad icon displays in Tree View Your first action is to identify which disk drive has failed the same as with Critical logical disk above 1 Click on the Logical Disk Offline E icon to expand it 2 Observe the Disk Mapping in the Information View Look for the disk drive that was part of this logical disk but is now missing 70 Chapter 5 Monitoring and Maintenence Y FastTrak TX4200 Logical Disk Information F Disk View Z Ch2 5T3160023A5 Name Logical Disk 1 Y ChBWDC WD 200JD 00F YB0 o ChAWDC WD360GD 00FNAD RAID Level RAID 0 stripe 5 A Logical Disk view A 3 Block Size 64 KB Logical Disk 1 8 Ch2 8T31 60023A8 Status Ofline EA Capacity 76 3 GB Disk Mapping K Ch In the example above there are two disk drives in Channels 1 and 2 assigned to a RAID 0 logical disk which is non fault tolerant The disk drive on Channel 1 does not appear This is the failed drive In this case a Hot Spare drive cannot be used because this is a RAID O logical disk There is no Rebuild function for a non fault tolerant logical disk There are two actions you can take that could possibly restore your logical disk e Power down your system and check the connections to the failed disk e Run the drive manufactu
55. ives Status za A1 A2 B1 B2 retain logical disk integrity B1 B2 A1 A2 retain logical disk integrity 1 A1 B2 B1 A2 retain logical disk integrity B1 A2 A1 B2 retain logical disk integrity MEM A1 B1 B2 A2 contain only half of the data MEM B2 A2 A1 B1 contain only half of the data 89 PAM User Manual Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your FastTrak logical drive The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk logical drive Not a true RAID because it is not fault the data is broken down into blocks and tolerant each block is written to a separate disk The failure of just one drive will result in drive all data in an logical drive being lost I O performance is greatly improved by Should not be used in mission critical spreading the I O load across many environments channels and drives No parity calculation overhead is involved Recommended Applications for RAID 0 e Image Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem High disk overhead uses only 50 of design total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended Applications for RAID 1
56. ly slower Rebuild priority is adjustable in the Controller settings see page 62 If the popup messages are enabled one will notify you when the Rebuild is successfully completed The logical disk will return to Functional status 14 Chapter 5 Monitoring and Maintenence Stop Pause Continue Promise recommends that you let your Rebuild run to completion However if you need to pause the process 1 Right click on the icon ES of the Logical Disk that is rebuilding and select Pause from the popup menu 2 To continue right click on the same icon again and select Continue from the popup menu Synchronize a Logical Disk Promise uses the term Synchronization to mean an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation Synchronization applies to RAIDs 1 and 10 It takes place when an logical disk is first created and then optionally on a regularly scheduled basis to maintain content integrity Scheduled Synchronization Schedule a time for synchronization when the RAID is least busy reading and writing data The early morning hours are often a convenient time Array Synchronization Schedule W Enabled Change By Day startat H OO AM H CO ByiWeek every Wednesday By Month on the To enable and set a scheduled Synchronization 1 In Tree View select the RAID Machine i icon In Information View scroll down to the bottom Che
57. nd the number of drives required Click the to the left of each Channel to see the disk drive If there is no the Channel does not recognize a disk drive The available RAID selection depends on the number of disk drives available The table below lists the options See page 83 for a more detailed description RAID Level Name Minimum Maximum H ae ICI INE ACI AI IC 1 In Tree View click the to the left of the Controller El icon to see the Logical Disk View S icon 2 Right click on the Logical Disk View E icon and select Create Logical Disk from the popup menu OR Click on the Logical Disk View E icon and look in the Information View Logical Disk View RAID Made Logical Disk Control Create Logical Disk Invoke a logical disk creation template and click the Create Logical Disk button The Logical Disk Creation Setting box appears 22 Chapter 3 Initial Setup Logical Disk Creation Setting Mame Logical Disk 1 RAID Level RAID 10 Mirror Stripe Block Size KB 64 E Select Free Disks ES Ghi AWOC 001 200J10 00FYB0 4 Ch2 3T3160023A5 og OHS ST316002345 ag CONDE WYOSBOGD OOF MAG M Enable Gigabyte Rounding Create 3 Inthe Logical Disk Creation Setting box e Type in a name for your logical disk e Select the RAID Level from the dropdown menu e Set the Stripe Block Size see below e Highlight the disk drives to add to the logical
58. ne RAID Conversion RAID 10 A A Change RAID level between RAID O RAID i ALA 1 and 0 1 User can upgrade RAID AJA Hp mode with data protection and RAID 0 4 05 reliability bul without powering down AT Lp o Online Array Expansion Add more drives on the fly Users can Aa fs fhe Af axpand storage capacily from 1 drive A up lo 4 drives withoul powering down J Back Cancel Help 3 Click Next in the RAlDsmart Wizard opening screen The Configuration screen displays 17 PAM User Manual RAIDsmart Wizard Configuration i PROMISE TECHNOLOGY INC AAD smart Wizard vall help you quickly to select a best default solution according to pour requirement of data reliability capacity or performance Pleaze select one of the following RAID requirement options Petformance Reliabilty RAID 10 Perfornance Capacity RAID 0 Reliability RAID 1 Performance Felability RAID 10 IF You would like to have a manual setup please select Manual radio button to work through all RAID smart Wizard pages Note In order to perform the best performance this Wizard will use ALL drives automatically as a default setting lt Back Cancel Help 4 The Configuration screen offers the choice of Wizard or Manual Mode Wizard selects the additional disk drives You must select the target RAID Level from the dropdown menu at the left Manual lets you select the disk drives and target RAID lev
59. ogin dialog box appears Login to DANIELTEST Username administrator Password En cael 2 Inthe Login dialog box type your Username and Password and click OK Initially administrator is the only user Use the administrator s password selected during installation Log out To log out of a Local PAM right click on the RAID Machine g icon and select Logout from the popup menu 51 PAM User Manual User Management Create a User With the Message Agent accessed you can add a new user The Administrator is created by default You must create additional users manually The administrator is created by default You must create additional users manually 1 Doone of the following My Console DANMEL DELL FASTTRAK H FTP 1 L o o nn 2 adminis PGA ser y Refresh e Right click on the User Management Pa icon and select New gt User from the popup menu A new User 2 icon appears e Or select the User Management a icon and click the Add User 2 button on the Toolbar User Configuration sername Samuel Adams Password wire Confirm Password eno Administration Rights Setting je Creation Rights create delete expand and convert arrays jw Maintenance Rights rebuild synchronize arrays and general settings le User Account Rights add account delete account change User password Reset 2 Right click on the User 2 icon and select New gt User from the popup menu right A ne
60. oposed Expansion or Conversion in the Finish screen Click Finish to accept the settings and begin the Expansion or Conversion process A FastTrak Tx4200 Fa Disk View Logical Disk Information GD Chi wore vO 2000 0080 0 Ch2 873180023A8 Name Logical Disk 1 a Chow WO 200JD 00FYB0 RAID Level RAID O Stripe 3 Cha woe WOS6OGD OOF MAD 2 1 Logical Disk view Block Size 64 KB 2 13 Logical Disk 1 Status Expanding 50 i Ch4 WwDC WO360GD 00FNAD __ Y CHADS WO 200JD 00FYB0 Capacity 74 039 GH Disk Mapping Cht Cha The example above shows the Expansion of a single drive to a two drive RAID 0 logical disk When the Status changes to Functional the Expansion is complete 80 Chapter 5 Monitoring and Maintenence A FastTrak TX4200 HA Disk view Logical Disk Information ge CHT WD 200J0 00FYB0 i Ch2 8T316002348 Mame Logical Disk 1 E ChaaVvbe 07 200J0 00F RO RAID Level RAID 0 Stripe gt CAADEC vWOS6O0GD OOF MAG 0 43 Logical Disk view Black Size 64 KB E Logical Disk 1 Status Converting to RAID 10 40 y ChAANDC WD360GD 00FNAD a 3 Chi WDC WD1200JD 00FYBO Capacity 74 039 GB Ch25T316002345 og ChIWDC WD1200JD D0FYBO Disk Mapping Ch4 Chi Ch2 Ch3 The example above shows the Conversion of a two drive RAID 0 to a four drive RAID 10 logical disk When the Status changes to Functional the Conversion is complete Stop Pause Continue Promise recommends that you let your Expansion or Conver
61. puter Management window opens 2 From the left menu click on Disk Management The Disk Management window opens with your new logical disk identified as Disk 1 The Initialize Wizard appears automatically 93 PAM User Manual Computer Management a Fie Action view Window Help e Om 2 fw Computer Management Local volume Layout Type File System Status Capacity Free Space E System Tools E Event viewer g Initialize and Convert Disk Wizard Shared Folders 2 Local Users and Groups Welcome to the Initialize and F Performance Logs and Alerts Convert Disk Wizard E Device Manager a oe y Storage This wizard helps you to initialize new disks and to convert t ic di t ic disks Removable St f g empty basic disks to dynamic disks TR Disk Defragmenter You can use dynamic disks to create software based RAID Disk Management volumes that can be mirrored or they can be striped or Ta Services and Applications spanned across multiple disks You can also expand single disk and spanned volumes without having to restart the computer After you convert a disk to dynamic you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next 3 Click the Next button to start the Wizard 4 Inthe following windows select Disk 1 to Initialize Do not select any disks to Convert Click the Finish button to Initialize the logical disk
62. r Ssyeadmingipramise com Change Hnputthe email ID recipient tor this machine which is names replvemail or name semail For example Administrator admingimnydomain com Alert Recipients Email Address danneld promise cam Add nputthe email address like name email or name email For example Joe Recipient myemailm myisp com Scroll down to the Email Sender and Recipients box In the Email ID of Alert Sender field type in the email address of this computer This address will appear in the From field of the email alerts Recipients may reply to this address if it is valid 12 Click the Change button to update your configuration 57 PAM User Manual Add a User to the Recipient List After you have setup email alert notification you must specify who shall receive the alerts 1 Click on the RAID Machine g icon to which you wish to add an email alert message recipient E Mail Sender and Recipients Email ID of Alert Sender Ssycadmingipramise com Change nputthe email ID recipienttor this machine which is name replyemail or narme ernail For example Administrator admingarnydoamain corm Alert Recipients Email Address danneld promise com Add nputthe email address like name email or name ermail For example Joe Recipient myemail myisp com 2 Inthe Alert Recipients Email Address field type in the email address of the user who you wish to receive alerts 3 Click the Add b
63. r press Enter to continue Add User Account for Administrator E E x Setup it ready to create a User Administrator account on pour computer To use default account just press Skip button Mame administrator Password z Confira ea Password WARNING Adding a new user will delete all existing users and initialize the user database PROMISE TECHHOLOGY INC Back Skip 12 Chapter 2 Installation 11 When the Add User Account dialog box appears you can accept the default name or enter a new one in the Name field Enter your password in the Password and Confirm Password fields A password is not required When you are done click Next or press Enter to continue Note If you are only installing the Message Server this dialog box does not appear page 15 Promise Array Management PAM InstallShield Wizard a E InstallShield Wizard Complete The InstallShield Wizard has successfully installed Promise Array Management PAM Click Finish to exit the wizard M Create program shortcuts on pour Desktop IM Register pour product on line now Registering this product will benefit you by Keeping a record of your product purchase Facilitating improved customer support Helping Promise improve our products and services PROMISE TECHNOLOGY INC Back Cancel 12 When the Install Complete dialog box appears you have the option to e Create PAM
64. r where the Message Server software is installed an existing RAID Server with the old address will no longer work My Console Disconnect Refresh Rename 1 Right click on a RAID Server E9 icon and select Delete from the popup menu 2 Click OK in the confirmation dialog box Eh 2 Promise Array Management 4 0 Main View Connection Preference Help Sam 3 7 Refresh Rename 3 Right click on the My Console g icon and Select New gt Server from the popup menu Click the New Server 3 icon in the Toolbar 49 PAM User Manual A RAID Server icon appears RAID System Configuration Label RFAIDSERVER1 Server Name New Serer IF Address 192 168 1 136 ges 4 Click on the RAID Server 3 icon In Information View type in the IP address of the computer where the Message Server Software is installed If the Message Server software in installed on the monitoring PC the PC you are now working on you can use the default 127 0 0 1 IP address 5 Click Submit A list of networked RAID PCs appears as shown below My Console 1 RAIDSERYER1 g cralg promise corn 8 hitesh promise com xinhai promise com 8 victor promise com vinnie promise com SE ay Refresh 50 Chapter 5 Monitoring and Maintenence Local PAM Log in Launch Local PAM When the PAM user interface appears 1 Right click on the RAID Machine g icon in Tree View Select Login from the popup menu The L
65. rer s diagnostic program in an effort to restore the drive to operation 71 PAM User Manual Rebuild a Logical Disk To Rebuild is to restore redundancy to a RAID 1 or 10 logical disk after one of its drives has failed Unlike Synchronization a Rebuild is a repair operation When a drive fails for any reason the logical disk goes Critical A Logical Disk Critical EE icon displays in Tree View FastTrak T4200 Logical Disk Information _ _ gt E i Disk View Name Logical Disk 1 i CASMWIDE Wo 200J0 00F 760 Chi Wot 200J0 00F 760 RAID Level RAID 1 mirror e 3 Logical Disk View eB Logical Disk 1 SURE CIEE pie y Cha DE vO 200JD 00FY 80 A Capacity 120 000 GB Disk Mapping hd cha S Automatic Rebuild Normally the rebuild process begins automatically when you replace the faulty disk drive The logical disk recognizes the new or spare drive and begins the process a few moments later If your logical disk has a Hot Spare drive see page 68 the rebuild begins without waiting for a replacement drive Be sure to replace the faulty drive as soon as possible During the Rebuild process the logical is still available to read and write data but it may run noticeably slower When the rebuild is successfully completed the logical disk will return to Functional status Manual Rebuild After you replace a failed disk drive the replacement drive must be rebuilt in order to
66. sion run to completion However if you need to pause the process 1 Right click on the icon ES of the Logical Disk that is expanding converting and select Pause from the popup menu 2 To continue right click on the same icon again and select Continue from the popup menu Delete a Logical Disk To delete a logical disk 1 Right click on the icon ES of the Logical Disk you want to delete 2 Select Delete from the popup menu 3 Click OK in the confirmation dialog box 81 PAM User Manual 82 Chapter 6 RAID Concepts e Disk Logical Disk Terms page 83 e RAID Levels page 86 e Choosing a RAID Level page 90 e Expand or Convert a Logical Disk page 92 Logical Disk Terms Logical Disk A logical disk sometimes known as an array is formed from a group of two or more disk drives that appear to the PC s operating system as a single drive The FastTrak Serial ATA RAID Controller provides the organization and management for your disk drives so they can work together in this way FastTrak allows you to create a single drive RAID 0 logical disk but such a logical disk has no advantage over any other single disk drive Member The individual disk drives in an logical disk are called members Each member of a specific logical disk has coded in its reserve sector the configuration information that identifies the drive as a member of a specific logical disk All disk members in a logical disk are recognized as a single ph
67. t a later time you can power down the system and replace failed drive If the new drive meets the requirements it then becomes the hot spare 68 Chapter 5 Monitoring and Maintenence FastTrak TX2200 does not support a hot spare drive because has only two channels TX4200 supports a hot spare drive only with a RAID 1 mirrored logical disk It cannot support a hot spare if you have a RAID 10 mirror stripe logical disk For more information on rebuilding logical disks see Rebuild a Logical Disk on page 72 Important Be sure the Disable Hot Spare Auto Rebuild checkbox is NOT checked See page 62 Logical Disk Critical When a disk drive fails on a fault tolerant logical disk RAID 1 and 10 for any reason the logical disk goes Critical The logical disk can still read and write data but fault tolerance has been lost An Logical Disk Critical EE icon displays in Tree View Your first action is to identify which disk drive has failed 1 Click on the Logical Disk Critical EE icon to expand it 2 Observe the Disk Mapping in the Information View Look for the disk drive that was part of this logical disk but is now missing Case 1 With Hot Spare Drive FastTrak T 4200 Logical Disk Information Disk View Name Logical Disk 1 bee Y ChavvOc WO1 20010 00FYB0 be e Chavo 101 2000 00 YB0 RAID Level RAID 1 Mirror 8 SLEE Disk View Block Size MA status critica pm Capacity 120 000 GBH Disk Mapping 2
68. t it can also run on the PC controlling the RAID Message Agent The Message Agent runs on the PC that controls the RAID called the RAID PC It directly monitors the RAID and sends messages through the Message Server to all PCs running the Monitoring Utility PAM User Manual How They Work Together The Promise Array Management PAM software provides and easy way to set up monitor modify and repair your RAID PAM works with the Promise FastTrak TX2200 and TX4200 Serial ATA RAID Controller cards PAM watches the RAID and when significant events happen or it discovers a problem the Message Agent sends a warning to the Message Server The Message Server passes the warning along to all PCs running the Monitoring Utility Warnings appear on the PC in the form of email messages and popup alerts You can select either one or both You can also select which events and problems PAM will report A major benefit of PAM is that it runs over a TCP IP network This enables remote monitoring of your RAIDs including offsite monitoring over an Internet connection Once you become aware of a problem go to the PC that controls the RAID called the RAID PC to take corrective action If you have more than one RAID PC on your network PAM will indicate which one has the problem PAM allows only monitoring access through the network Management access occurs only at the RAID PC Chapter 1 Introduction PAM Installation Options 1
69. tication Method If you want an Authentication Method in the dropdown menu choose from e CRAM MD5 e Authorized Login e Plain Login 7 Type in a User Name and Password in the fields provided 8 Click the Change button to update your configuration 25 PAM User Manual 11 E Mail Sender and Recipients Email ID of Alert Sender Ssyeadmingipramise com Change Hnputthe email ID recipient tor this machine which is names replvemail or name semail For example Administrator admingimnydomain com Alert Recipients Email Address danneld promise cam Add nputthe email address like name email or name email For example Joe Recipient myemailm myisp com Scroll down to the Email Sender and Recipients box In the Email ID of Alert Sender field type in the email address of this computer This address will appear in the From field of the email alerts Recipients may reply to this address if it is valid 12 Click the Change button to update your configuration 26 Chapter 3 Initial Setup Add a User to the Recipient List After you have setup email alert notification you must specify who shall receive the alerts 1 Click on the RAID Machine g icon to which you wish to add an email alert message recipient E Mail Sender and Recipients Email ID of Alert Sender Ssycadmingipramise com Change nputthe email ID recipienttor this machine which is name replyemail or narme ernail For example
70. u want to use PAM The purpose of this Chapter is to help you plan and carry out your installation of PAM By way of review PAM consists of three components e Monitoring Utility e Message Server e Message Agent These were described in the previous chapter Before proceeding with the installation you must know which component goes where If you plan to run PAM over a network you must know the IP addresses of each computer on the network that will be involved in your RAID monitoring and management activity Installation Locations In the table below are possible locations for each of the three PAM components Monitoring Message Message Utility Server Agent Internet connected PC Network PC Network File Server RAID PC Monitoring Utility The Monitoring Utility installs on any computer you will use to monitor and manage the RAIDs If your RAID runs without a network connection install it on the RAID PC with the rest of the PAM components If your RAIDs are networked you can install the Monitoring Utility on any computer connected to the network If your company has networked RAIDs and Internet access you may choose to install the Monitoring Utility on a laptop or home based PC for dial in remote access PAM User Manual Limit your installation to the computers of RAID users and your IT administrator PAM features password protection to further limit access and provide security of your data The Internet
71. uild Failed Array Synchronization Failed Array Synchronization Comparison Error Array Expansion Conversion Failed 5 To select an individual Event click in the E Mail and Popup columns to toggle between Yes and No 6 When you are finished click the Apply button 29 PAM User Manual 30 Chapter 4 PAM User Interface This chapter describes PAM s Graphic User Interface GUI You should understand that PAM is software running on top of the Promise RAID BIOS and other applications that came with your Promise RAID product PAM adds a graphic user interface to make RAID management functions easier to understand and perform Promise Array Management 4 0 Maintenance View Connection Preference Help SEBA amp my Console E 3 TECH GV8WY580E1 ES FastTrak TX Family 38 FastTrak TXII Family FastTrak TX4200 0 4 Disk View D Chi WDC WD1200JD 1 D Ch2 5T31600234S D Ch3 5T3160023A5 D Ch4WDC WD360GD 0 amp Logical Disk View 6 User Management Q administrator Tree View Fo The PAM Window above has three views Tree View Object View and r Help press F1 o E Disk view Logical Disk View Object View System Information Hardware Type FastTrak TX4200 Driver Version 1 00 210 26 ASIC Version PDC20519 Rev 2 BIOS Version 2 00 0 20 Disk Parameters Y Enable S M A R T Check I Disable Hard Disk Write Cache JV
72. utton when you are done The names appear in the Current Recipients window Current Recipients Remove mic hew promise c om xinhaifgpromise com samd promise c om 4 Repeat Step 2 until all addresses have been added 58 Chapter 5 Monitoring and Maintenence Delete User from Recipient List To remove a recipient from the Email Address List do the following 1 Click on the RAID Machine g icon from which you wish to delete an email alert message recipient The Current Recipients window appears in the Information View Current Recipients craigh ipromise com Remove mic hewa ise xinhait proamise corn samd promise c om Select the recipient you wish to delete 3 Click the Remove button or press the Delete key to remove the address from the list 59 PAM User Manual Specify Alert Notification Events PAM can be configured to report a variety of alerts by email popup message or both This section describes how to tell PAM what to report and which method to use 1 Click on the RAID System E icon whose alert notification events you wish to modify Event Alert Setting Options Message Type Severity Level Select an Information Event Description Disk Offline Disk Plug In Disk Media Error DiskS MA R T Failed Disk Access Retry Disk ECC Error Disk Time Out Inconsistent Table Exceed Threshold 2 The Event Alert Setting box has dropdown manus to help you select Alert
73. w user icon appearsto display the User Information View 52 Chapter 5 Monitoring and Maintenence The User Information View displays a request for new user identification and access rights Creation Allows you to create and delete logical disks rebuild and synchronize logical disks and make general settings Maintenance Allows you to rebuild and synchronize logical disks and make general settings User Account Allows user to modify his her own rights and to create and delete other usersyou to add and delete user accounts and change your password Every User has at least one of these three Rights and can change his her own password The Administrator can assign more or fewer rights to other Users but cannot change their passwords Type a User name and Password in their respective fields Check all the appropriate boxes to set access rights Click the ComSubmit button when you are done The new user s name appears on Tree View My Console DANMEL DELL E FASTTRAK FTP 1 8 User Management administrator Samuel Adams 93 PAM User Manual Change Password Every User can change his her own password The Administrator cannot change other Users passwords 1 Log in to PAM under the User Name whose Password you want to change 2 Click on the 2 icon of the User whose Password you want to change User Configuration Username Samuel Adams Password Canim Password ia Administration Rights
74. y used for redundancy Data Stripe a Data Mirror Disk Drives Stripe Size For RAID 10 logical disks you can manually select the stripe block size of 32 64 or 128 MB The default is 64 KB The size selected affects how FastTrak sends data blocks to and receives them from the drives You must perform your own testing to determine how the data block size affects your particular use of the logical disk In general a larger block size is better when handling large data transfers such as in A V editing or graphics while a smaller block size is better when handling e mail and other common server data RAID 10 logical disks on FastTrak consist of four disk drives only 88 Chapter 6 RAID Concepts Dual Data Redundancy One unique though rarely used feature of RAID 10 is dual fault tolerance In some cases two drives can fail simultaneously yet the logical disk still maintains the integrity of data There are six combinations in which two of the four drives can fail The FastTrak Serial ATA RAID Controller protects the data in four of those cases depending on each drive s assignment in the logical disk Assume the drives are configured as follows e CH indicates channels ports on the FastTrak card e AIB indicates which mirrored pair the drive belongs to e 1 2 indicates which part of stripe data Under RAID 10 the logical disk maintains data integrity if any 1 2 combination survives Failed Logical Disk Dr
75. you can view the events make a permanent record by saving them to a file and clear the events from the Viewer You can also clear the events using the popup menu in Tree View Note that the collecting and reporting of these Events is independent from the Alert Notification preferences set for the RAID System 64 Chapter 5 Monitoring and Maintenence Logical Disks e Create a Logical Disk below e JBOD page 68 e Hot Spare Drive page 68 e Logical Disk Critical page 69 e Logical Disk Offline page 70 e Rebuild a Logical Disk page 72 e Sychronize a Logical Disk page 75 e Expand or Convert a Logical Disk page 77 e Delete a Logical Disk page 81 Create a Logical Disk The available RAID selection depends on the number of disk drives available The table below lists the RAID Levels available with FastTrak Serial ATA RAID Controller and the number of drives required Click the to the left of each Channel to see the disk drive If there is no the Channel does not recognize a disk drive The available RAID selection depends on the number of disk drives available The table below lists the options See page 83 for a more detailed description RAID Level Name Minimum Maximum drives drives Oa a IONES FCI IEC INICIAN w f gt z Although JBOD is technically not a RAID level the JBOD option is included in the RAID Level menu on the Logical Disk Creation Setting JBODs are single drives
76. ysical drive to the PC s operating system Types FastTrak logical disks conform to the Redundant Array of Independent Disks technology or RAID RAIDs are used to e Increase throughput performance e Provide fault tolerance protection RAID 0 Stripe increases performance by working multiple disk drives in parallel or simultaneously RAID 1 Mirror provides fault tolerance by providing a full copy of the data on two separate disk drives RAID 10 Mirror Stripe TX4200 only combines RAID 0 and RAID 1 techniques to provide both increased performance and fault tolerance 83 PAM User Manual The chart below summarizes the features and advantages of each RAID level that you can achieve with the FastTrak Controller card RAID Level Performance Fault Capacity Ne of Tolerance Drives RAID 0 Highest No No Drives x 1 to 4 Striping Smallest Size RAID 1 Normal Yes Smallest Size 2 only Mirroring Drive RAID 10 High Yes 2X Smallest 4 only Mirror Stripe Size Drive Stripe Block Size The size selected 32 64 128 KB affects how FastTrak sends data blocks to and receives them from the drives You must perform your own testing to determine how the data block size affects your particular use of the logical disk In general a larger block size is better when handling large data transfers such as in A V editing or graphics while a smaller block size is better when handling e mail and other common server data The default is 64 KB Gigabyt

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