Algo Call Recording Solutions
Contents
1. inhancements ALGC a Algo Call Recording Solutions Algo s Enterprise Call Recorder brings added value to Nortel s BCM Call Center Basic and Call Center Professional applications Enterprise Call Recorder has been a silver bullet for Packet Telecom to beat the competition Enterprise Call Recorder is easy to implement is highly functional is easy to use and is extremely reliable In addition the support from Algo has been excellent Eric Gilmore President Packet Telecom Solutions Inc Algo call recording solutions offer plug and play scalable and cross platform compatible products for Nortel telephone systems including M7000 T7000 M2000 M3900 M5000 and M6000 series terminals Analog telephones are also supported Call recording is an effectve means to address a variety of needs including regulatory compliance security analyzing sales initiatives or managing liability Algo call recording solutions provide the performance and reliability necessary for Safeguarding information The ease of use features make it simple to playback archive or share and access information via email or LAN WAN Utilizing USB connectivity to a PC the Algo AuxBox hardware interface provides quality digital call recording automatically or on demand in a W indows Media Application W MA file format To accommodate growing and changing needs the AuxBox offers two interchangeable software options including the2. Builtin universal power supply 120V 60Hz or 230V 50Hz 5V DC 3A input Amphenol T R relay and auxiliary connectors Includes 4102RB Shelf Card Location Blank for empty lots and 4211 USB Hub Card 4105 Analog AuxBox LED indication for power USB ring in use and message waiting USB powered One 2 5mm output provides an interface to Algo visual or audible alerting accessories Compatible with analog telephones 5006 Centrex AuxBox LED indication for power USB ring message waiting in use page and relay status Two 2 5mm outputs provide interface to Algo visual or audible alerting accessories Compatible with M5000 and M6000 series terminals Algo Communication Products Ltd 4500 Beedie Street Burnaby British Columbia V5 512 Canada htto www algosolutions com 1825 Duet Plus Low frequency non4rritating adjustable warble tone 93dBa at 3 3 feet 1m using internal speaker optional 1185 Horn Speaker Activated by dry contact 90 Volt ring low voltage or headset Builtin power amplifier for paging Compatible with M2000 M3900 M7000 and T7000 series terminals 1826 Talking Duet Plus Programmable for up to 16 seconds of user recorded sound effect music or announcement Similar features as the 1825 Duet Plus Ideal for delayed paging alarm reporting ACD event notification doorphone alerting and customer assistance 1185 Horn Speaker 8 Ohm 20 Watt rated 8 x
3. O O OF Oo tap s D ct O upport multiple AuxBoxes or AuxCards on a single PC W indows XP Pro or Server Operating System 2003 dedicated to ECR Windows 2000 or XP Pro W indows 98SE 2000 XP Pro application 3 0GHz P4 with CPU amp RAM for up to 450Mhz Pentium Ill amp 450Mhz Pentium Ill amp 128MB HyperThreading amp 512MB RAM 256MB RAM RAM CPU amp RAM for up to 3 2 GHz Dual Xeon amp 450MHz Pentium Ill amp N A 32 stations 1GB RAM 256MB RAM System Accessories USB Port amp Sound Card USB Port amp Sound Card USB Port amp Sound Card 16 stations ALGO CALL RECORDING SOLUTIONS Market Opportunities amp Product Applications Small Offices Home Offices SOHO Small offices and home offices of individuals who telecommute take work home or run a home based business seek cost effective call recording solutions without having to make large hardware investments It is important to have reliable and simple solutions with the convenient access of a PC for sharing or retrieving information such as minutes for meetings purchase orders or other types of business transactions Call centers customer service departments and dispatch centers Supervisory personnel require tools for managing and training employees to ensure quality customer service Features that provide the ability to monitor calls in realtime quickly search archived information and analyze call statistics such as missed
4. Client Call Recorder CCR for single user call recording and the Enterprise Call Recorder ECR for mult user applications up to 32 Stations on a single PC Where audible or visual event notification is required the AuxBox provides convenient outputs for attaching accessories including Duet Plus warble tone loud ringer and paging amplifier Talking Duet Plus programmable ringer for playback of recorded announcements or sound effects Visual Alerter for desktop message waiting ringing telephone in use or ACD applications and Strobe Light for wide area visual indication Algo a Nortel Developer Partner offers a suite of value added solutions which extend the capabilities of Nortel telephone systems Po Hardware Interfaces 4102 Digital AuxBox The Digital AuxBox connects to any Nortel M7000 T7000 M2000 or M3900 series digital terminal and provides desktop call recording to a PC via a USB port Two outputs provide a dry contact interface for Algo visual or audible alerting accessories Includes Client Call Recorder CCR single user software power supply USB cable and line cord 4102R Digital AuxCard As an option to the 4102 Digital AuxBox the 4102R Digital AuxCard is designed for equipment or server room installations of the Enterprise Call Recorder ECR multi user software Each line card permits calls to be recorded from a single station of any Nortel M7000 T7000 M2000 or M3900 Series d
5. The Client Call Recorder CCR software works with the Digital Analog and Centrex AuxBox hardware to provide single user manual or automatic recording of calls Call records can be saved for playback archiving or sharing and accessing information via email or LAN WAN ina WMA file format The file size of saved calls is approximately 3MB per hour of recorded conversation Additional features include capture of call display information and a comment field for realtime addition of notes for each recorded call AIl AuxBox hardware is supplied with the CCR software SW6050 2050 Client Call Recorder single user W ith the same features as the Client Call Recorder CCR software the 2050 Client Call Recorder is designed for use with the N ortel 2050 soft phone The software provides single user call recording capability on any PC or laptop operating an 2050 soft phone No AuxBox hardware Is required to use the 2050 CCR software Available June 2005 SW6101 SW6104 One Four Station Enterprise Call Recorder License multi user The Enterprise Call Recorder ECR software provides multi user call recording capability utilizing the Digital Analog and Centrex AuxBox hardware Supervisory features include centralized storage of call records for playback search or emailing purposes live call monitoring and password protection One AuxBox is required per station Up to 32 stations can be supported on a single PC Licenses can be purchased in multiple qu
6. calls or call duration are necessary for verifying and tracking sales Financial trading banking and insurance offices Regulatory compliance is a requirement in segments of the financial and insurance industries Call recording solutions are required to handle high call volumes as well as reliably archive records of business transactions and information exchanged ona day to day basis relating to contracts or negotiations Flexibility of LAN WAN access to call data within a branch network is also important I would like to say that the Algo Enterprise Call Recorder has made it extremely easy to administer from a network standpoint The fact that we don t utilize exterior devices with the phones any longer allows it to be much more consistent and reliable The central location for the phone server also provides easier access to retrieve recordings These recordings are required as part of our regulatory compliance under the N ational Association of Security Dealers on our Member Services Trading Desk Mona Arthur Director of IT CUSO Financial Services LP Legal medical and accounting professionals Key information relating to directions advice or instructions is frequently exchanged over the telephone in the medical legal and accounting professions Such information can be critical with a high risk potential for misinterpretation making call recording a necessity for verification and archive Emergency response facilities se
7. 5 20 3 x 12 7 cm rectangular white plastic weatherproof Produces 112 dBa at 3 3 feet 1m using 1825 Duet Plus loud ringer 1126 Strobe Light 4 diameter Single 2 5mm dry contact input or audio detect activation using 1825 Duet Plus or AuxBox Available in amber clear red and blue Activated for ringing telephone in use message waiting or ACD applications 1127 Visual Alerter 18 high intensity LEDs provide long life and high visibility operation Single 2 5mm dry contact input or audio detect activation using 1825 Duet Plus or AuxBox Available in red green or blue Activated for ringing telephone in use message waiting or ACD applications Four selectable flash patterns Sales Ph 604 454 3790 Fax 604 437 5726 Sales algosolutions com NA Support 877 884 2546 EMEA EM EAsupport algosolutions com EM EAsales algosolutions com
8. antities to meet specific user requirements Call Recording Configurations Single User Multi User Multi User Desktop Desktop Rack Mount Hardware 102 4105 5006 AuxBox 4102 4105 5006 AuxBox 4102R AuxCard amp 4210 Shelf Client Call Recorder CCR Enterprise Call Recorder ECR Enterprise Call Recorder ECR one and four station license one and four station license supplied with AuxBox ae ao uae Sees cae 4 Nortel M7000 17000 M2000 Terminal M6000 series emk m M3900 M5000 or M6000 Nortel M7000 T7000 M2000 series terminals in addition to jorM3900 series digital terminals addition to any analog l any analog terminal terminal W e have had the Algo AuxBox system for a couple of years now and find it compliments our Log Control System The recordings are a check on instructions given by a registrar and repeated by employees in the field The instructions could potentially cause harm if not followed or repeated correctly This system simplifies the process when errors occur it s black and white there are no grey areas Wendy Kemper Market Development O fficer Alberta RailN et Inc www algosolufions com Software Features Enterprise Client Call Call Recorder CCR Recorder ECR single user multi user ptional manual or automatic recording modes onvenient manual save option for unrecorded last call uality audio recording 3MB per hour of conversation U O T
9. curity stations and law enforcement 911 dispatch security and law enforcement personnel rely heavily on callrecorded information for legal emergency or threat assessment Call records help create an important evidence trail for investigative purposes Email and LAN WAN access to call records permits easy and efficient dissemination of information Schools institutions and public places Some organizations unfortunately present a greater target for telephone threats Call recording allows staff to quickly notify employees students or the public to ensure their safety Such recorded information can assist law enforcement www algosolutions com Summary Specifications 4102 Digital AuxBox Dimensions w xd xh 5 3 4 x 6 3 4 x1 1 2 14 5cm x 17 5cm x 4 25cm LED indication for power USB ring message waiting in use page and relay status Two 2 5mm outputs provide dry contact interface to Algo visual or audible alerting accessories Compatibility with M1 CS1000 M2000 amp M3900 N orstar BCM M7000 amp T7000 series terminals 4102R Digital AuxCard Single port recording configuration Hotswapable for easy expansion and card exchange O perates with 4210 Shelf Compatibility with M1 CS1000 M2000 amp M3900 N orstar BCM M7000 amp T7000 series terminals 4210 Shelf Standard 19 3U rack mount shelf unit for 4102R Digital AuxCard Supports up to 16 Digital AuxCards and one 16 port USB Hub Card
10. igital terminal Up to 16 Digital AuxCards can be rack mounted utilizing the 4210 Shelf 4210 Shelf The 4210 Shelf permits rack mounting of up to 16 4102R Digital AuxCards in an equipment or server room for multi user call recording using the Enterprise Call Recorder ECR software The 19 3U self unit includes a 16 port 4211 USB Hub Card power supply and 4102RB Shelf Card Location Blanks for any empty slots 4105 Analog AuxBox The Analog AuxBox is ideal for home offices and small businesses requiring desk top call recording on an analog telephone The 4105 utilizes the USB portofa PC to save call records and offers one output to provide an interface for Algo visual or audible alerting accessories Includes the Client Call Recorder CCR single user software USB cable and line cord no power supply required 5006 Centrex AuxBox The Centrex AuxBox connects to a Nortel M5000 and M6000 series terminal and provides desktop call recording to a PC via a USB port Two outputs provide an interface for Algo visual or audible alerting accessories Includes the Client Call Recorder CCR single user software power supply USB cable and line cord Available May 2005 Visual amp Audible Alerting Accessories 1825 Duet Plus 1826 Talking Duet 1126 Strobe Light amp 1127 Visual Alerter Plus 1185 Horn Speaker Pn ALGO CALL RECORDING SOLUTIONS Software Applications SW6002 Client Call Recorder single user
11. p O O lt Q ot O 3 3 ajloj 3 Cc _ N gP Q rap lt O O O A a O O ZF OQ rev 29 5 88 5 5 rad qr or S a z AEF ez g A Q Tp pas gt z 5 O O Z O Qo cr O x D Cc re O AN o uJ 5 h Q WQ O aD w 3 h 5 aD By eS gt g 3 S lt a tap CUO D o O Z x lt 2 cr 5 O O g5 re O layback call records or email files with inserted call display information layback timer display for recorded calls apture missed call information all duration timer ort by outgoing incoming missed or imported call type all record files stored in monthly folders tatistics eg average call duration average calls per hour all log file with export option for report generation Lock flag to password protect selected call records sername and password login gt 2 9 O 5 gt j oF dH d ee CD O 3 T D gt oO h pa D Oo WH cr N rm O cr w P 5 ed gt O ail mr oO T S h ua o ojo D gt a rt lt T ap n o gt lt 5 o o al Tt O lt lt 021 9 gt x lt Hi 3 an 3 A oa DID O eog DIO 2 glo Q L gt ra D H h gt o Jj o OY e WQ OQ a al S 7 ale 5 0 gt D T D ct O O cr 3 aD N N fed WQ aD fad tr 5 WQ S L lt MD O a O 5 g S To o lt Ta C oS MD a lt Ta O m nN ae O gP TA tap S v O
Download Pdf Manuals
Related Search