NPR User Guide: Registration and Login
Contents
1. Chapter 1 Overview of SHIP NPR Registration log in and account management 1 25 NPR User Manual Updated June 20132. If you are filling out a registration form for another individual select a password for that individual Once that individual s account is approved he or she can reset the password by following the instructions in Reset Your Password The individual will not need to know the password you selected to be able to change the password Primary Phone REQUIRED Enter your primary phone number using the 123 456 7890 ext 123 format Secondary Phone You may choose to specify an alternate phone number e g cell phone This is not a required field Task Functions and Access Authorizations Select all that apply The type of functions and authorizations that a user is assigned determines what types of NPR data that user can view and submit If you are unsure what authorizations apply to you please ask an administrator e g your agency director You may also leave these blank since they can be modified by an administrator once your registration is approved Select all that apply Counselor This permission authorizes users to enter Client Contact forms for themselves However counselors cannot enter forms for other counselors at their agency unless they also are designated as data submitters see below Select this option if you plan to submit your own Client Contact forms Data Submitter This permission authorizes users to enter forms for other counselors at their agency Select this option if you will submit Client Conta
3. 16 A View and or Download the User List icsj inssdnecesasssgnanasanciasasaateaniadoacneeanidexpsunedaneanns 1 16 B Register a User for a SHIP NPR Account sss coicusssssenscssnnsssesaivnescspenenvebesatusientertaviats 1 17 C Resend an E mail Address Verification Link ccsccssccssesscesccsscesscesenscsseeeees 1 18 D Review Approve or Deny a User Registration ccccecccceseceeeeeeeeeeeeeetecnteeeees 1 18 E Edit a User Profile sg tes ese cioesc ue prev agave aceon ganado cee ae 1 19 Es Delete a SEE Fa COIN oases caacceein n oaintatay ane A E 1 19 G Inactivate a User ACC OUI csivaczagsccsncaessensvesunseventes nan tacdeunncgeaseanseconscuiseesurrtaconmrnners 1 20 H Add a User to Another Ageney sosite iee ee EE EAE EiS 1 21 I Remove a User From an A geny osiris iei aeea ENE ESES 1 22 J Assign a User to a Supervisor ssesesssesessseessesesesresseserssressessrsstessersessresseeseesressee 1 22 Migs TDS EEE T EE E NEEE AEE EE EAT 1 23 Reguesta Umigue ID issirseier streer aeria t oeie asnes ee ERSTE a ETEA TOOS PERENE name 1 23 Instructions for SHIP Directors Manage Unique IDS s ssnsessessseeseeseseseesseserssressessrssees 1 24 View Download the Unique ID L160 isu suss ssnstesedcvusnnsciorssonsssunpsiveenistauseiswneseavancsadsousveess 1 24 Review Approve or Deny Unique ID Requests cccecceeceeeseeeneceeseeceseceeeeeeeeeaeeeaeens 1 24 R voke a User s Witte DD ss sivosscenaiencscsuoviincasesinstsns
4. Media PAM activity data about a SHIP s activities in educating Medicare beneficiaries or others working on their behalf about the Medicare program through public presentations or outreach to the media as well as a SHIP s efforts to raise awareness of the State Health Insurance Assistance Program e Resource Report data that reports the numbers of SHIP personnel in a specific state including paid and volunteer personnel Chapter 1 Overview of SHIP NPR Registration log in and account management 1 1 NPR User Manual Updated June 2013 Overview of SHIP and NPR Due Dates for NPR Data Collection SHIPs must submit client contact data and PAM activity data to the SHIP NPR website on a quarterly basis or every 3 months State SHIP offices must complete Resource Report forms annually 3 Month Period Apr 1 Jun 30 Jul 1 Sep 30 Oct 1 Dec 31 Jan 1 Mar 31 Client Contact Forms Due Date Jul 31 Oct 31 Jan 31 Apr 30 Public and Media PAM Activity Forms Due Date aul ons Jana Apra 12 Month Period Apr 1 March 31 Resource Report Form Due Date May 3 Modes of NPR Data Entry States may choose from two options for NPR data submission e Web entry The web entry option allows individuals to directly enter Client Contact PAM and Resource Report data into forms on the SHIP NPR website This system of entering forms online is also referred to as a non proprietary dat
5. NPR Registration log in and account management 1 12 NPR User Manual Updated June 2013 Overview of Functions on the SHIP NPR Website User All users are able to access this section of the website However users can only search for other users with lower level permissions For example counselors may only be able to search for their own names while administrators may be able to search for counselors within their offices Some administrators can also click on the following links on the User screen e User List View a list of users within the administrator s agency or state depending on permissions e Adda New User Create accounts for new users in lieu of registering users through the Register tab on the home page e Review Approve Deny Users Review approve or deny pending account requests refer to Review Approve or Deny a User Registration e Review Approve Deny Revoke CMS SHIP Unique ID Requests Refer to the section on Unique IDs e Download Approved CMS SHIP Unique IDs Refer to the section on Unique IDs Edit My Profile All users will be able to view the information under this page This page lists a profile for each user including the user s role role description contact information and the zip and county of counseling location Refer to the section titled For All SHIP NPR Users Manage Your User Profile for more information about the options on the user profile page Some users will also have
6. Occasionally an administrator may need to inactivate a user s SHIP NPR account This need may arise for example if a user is no longer affiliated with SHIP or if a user was registered incorrectly but the user s account cannot be deleted because there is NPR data affiliated with the account When inactivating a user remember that you must inactivate both the user s overall SHIP NPR account as well as the user s access to the specific agency or agencies at which the user is active Inactivating a user does not delete the user s previously submitted NPR data Instructions for Administrators Inactivate a User Account 1 Log in to your SHIP NPR account at https shipnpr shiptalk org 2 Click on the User tab 3 Use the Search Users box to search for the user whose account you want to inactivate You may search using the user s first and or last name 4 Click Select next to the user s name to view the user s profile information 5 Click the Edit button located below the county of counseling location If this button is not visible to you your account does not have the necessary level of permissions to edit user accounts Only an administrator with a higher level of permissions than you can grant you this access 6 On the Edit User Information screen change the Login Account Status to Inactive This inactivates the user s overall SHIP NPR account Click Submit to save your ch
7. account at https shipnpr shiptalk org Click on the User tab Click the Review Approve Deny Users link on the right The Pending User Registrations screen displays the list of pending user registrations that are awaiting approval Click on the Show Pending E mail Verifications button at the right of the screen to display the list of pending e mail verifications Find the desired individual s name and click Select next to it Scroll to the bottom of the page and click Resend E mail D Review Approve or Deny a User Registration Administrators are responsible for reviewing new SHIP NPR registrations and deciding whether to approve them When a user registers for a SHIP NPR account and completes the e mail verification an e mail notification is sent automatically to the administrator responsible for approving the account This may be a state sub state or agency administrator depending on who has the ability to approve user registrations For example in some states a state administrator is responsible for reviewing and approving all user registrations within the state In other states each agency has an agency administrator that can review and approve user registrations for that agency Instructions for Administrators Review Approve Deny a User Registration l Log in to your SHIP NPR account at https shipnpr shiptalk org 2 Click on the User tab 3 Click on the link to Rev
8. level of access that is described for each user role Agency User This role is for agency staff and volunteers Agency users can submit NPR forms and view NPR forms they submitted If you select this role a State dropdown box will display Click on the dropdown box and select your state When a state is selected an Agency dropdown box will display Click on the dropdown box and select your agency from the list Agency Administrator This role is for individuals such as agency directors who work at a local agency and supervise staff Agency administrators are authorized to view and submit NPR data for their agency can be assigned as supervisors for other agency staff and may be able to approve or deny user accounts If you select this role a State dropdown box will display Click on the dropdown box and select your state When a state is selected an Agency dropdown box will display Click on the dropdown box and select your agency from the list Chapter 1 Overview of SHIP NPR Registration log in and account management 1 6 NPR User Manual Updated June 2013 User Registration Sub State Regional User This role is for individuals who work in a sub state regional office Sub state regional users are authorized to view or submit data for their sub state regional agency but they cannot view or submit NPR data for other agencies or counselors within their sub state region If you select this rol
9. of Counseling Location The ZIP code you select will automatically appear as the default selection for the ZIP Code of Counselor Location field when you open a new Client Contact form To designate a ZIP code scroll down your profile page and use the dropdown to select the ZIP code of the counseling agency or location where you primarily provide services to beneficiaries When you fill out the Client Contact form you will always have the option to modify the ZIP code of the counseling location if it is different than your default selection e g if you provide services in an off site location Edit Your County of Counseling Location Use the My Profile page to also designate a County of Counseling Location The county you select will automatically appear as the default selection for the County of Counselor Location field when you open a new Client Contact form To designate a county scroll down your profile page and use the dropdown to select the county of the counseling agency or location where you primarily provide services to beneficiaries When you fill out the Client Contact form you will always have the option to modify the county of the counseling location if it is different than your default selection e g if you provide services in an off site location CMS SHIP Unique ID For information about who should request a Unique ID and the approval process refer to the section Unique IDs It is important to read
10. the ability to view and download a list of the SHIP NPR users within their state that have a Unique ID To do so log in to the SHIP NPR website and click on the User tab Click on the Download Approved CMS SHIP Unique IDs link at the right of the screen Review Approve or Deny Unique ID Requests 1 Log in to your SHIP NPR account at https shipnpr shiptalk org 2 Click on the User tab 3 Click on the link on the right side of the screen titled Review Approve Deny Revoke CMS SHIP Unique ID Requests This presents a list of all pending Unique ID requests in state 4 Click Select next to the user s name to view the Generate CMS SHIP Unique ID for User screen Chapter 1 Overview of SHIP NPR Registration log in and account management 1 24 NPR User Manual Updated June 2013 5 Unique IDs Scroll to the bottom of the page to see the buttons to approve or deny the Unique ID Click the appropriate button A success message will appear indicating that the action has been carried out successfully Click on the link titled Back to Pending CMS SHIP Unique IDs to go back to the list of pending requests When all requests have been addressed this screen will read At this moment there are no pending Unique ID generation requests Note Users will receive e mail notifications if a SHIP Director denies their request for a Unique ID However denial is not permanent The Request Uniq
11. themselves Instructions for Administrators Register a User for a SHIP NPR Account 1 Log in to your SHIP NPR account at https shipnpr shiptalk org 2 Click on the User tab 3 Click the Add a New User link on the right 4 Fill out the registration form using the instructions in Fill Out a User Registration Form 5 When you submit the registration form the user will receive an e mail that asks the user to verify his or her e mail address by clicking on a link in the e mail When the user clicks on the link and verifies the e mail address the user s account will immediately be activated You will not need to approve the user s SHIP NPR account in a separate step Chapter 1 Overview of SHIP NPR Registration log in and account management 1 17 NPR User Manual Updated June 2013 Managing SHIP NPR Accounts like you must do when users register themselves If the user deletes the message or does not click on the link within 24 hours you will have to resend the e mail verification message using the instructions in Resend an E mail Address Verification Link below C Resend an E mail Address Verification Link The e mail verification link stays active for only 24 hours If the user does not complete the verification within 24 hours an administrator must resend the e mail verification to the user Instructions for Administrators Resend an E mail Address Verification Link l 2 Log in to your SHIP NPR
12. view NPR data for agencies within their state and run NPR reports but cannot submit or edit NPR forms for agencies within their state Select this option if you will review NPR data submitted by users at your level e g agency state but will not submit NPR data yourself Other Staff SHIP read only This permission prevents users from viewing NPR data but allows them to see other SHIP related information on the website Since the website https shipnpr shiptalk org does not contain information materials e g the information library and SHIP navigator from the old SHIPtalk website you do not need to use this authorization at the current time Is Approver For Administrators only If you are an administrator who logged in to your SHIP NPR account to fill out a registration form for another user you will see a field titled Is Approver If you select this option for the user the user will be authorized to approve or deny SHIP NPR registrations This may be necessary for state administrators and some agency administrators who assist the SHIP Director or agency director in managing user accounts If you are not sure about whether to select this option do not select it If necessary an administrator can always modify a user s account to add this option once the account is approved Is Super Editor For Administrators only If you are an administrator who logged in to your SHIP NPR account to fill out a registration form fo
13. CHAPTER 1 OVERVIEW OF SHIP NPR REGISTRATION LOG IN AND ACCOUNT MANAGEMENT Contents Overview of SHIP and INP se sscssedeissccesssacenssadeoss consencet sevnchicasasccetvadsesssdcansteacsseuaciveecestdbecsionscs 1 1 NPR Data SOUT OSS cn aze lt ctesectesvceasnsscs uaetaceuaieeestecaavicavcsemn eusesapeaceeusvectorucepactenaetaccaavenceuenaace na 1 1 Due Dates for NPR Data Collection cccniaccaiecesamcineiancedeioaaunes 1 2 Modes OT NPR Data iY 5 csncvsteascnensacsa eneee r EE REEE EE E A EEEN 1 2 Accessing the SHIP NPR Website sisscccassvsnusen cerns contens avers ceenseiecesanmvaconsneccenesndicormecaees 1 3 Login tothe SHIP NPR We DSS suscrcscsworinessrsinsessecosizatinwendsnptiescsupunseesseuutesmesesstveatinasations 1 3 What if You Do Not Have a SHIP NPR AcCOuUnt 0 ceccccceseceeeeceeeeeeeeeeseeceseenteeeeneensees 1 3 What if Someone Else Registered You oiiesconscaceic anette ccenndeniieaeesi andes 1 3 Reset Your Password if you forgot your password or do not know it eeeeseeteee 1 3 User Registration dsmincinnicnaccnncimnnnna nee nate 1 5 Register Yourself for a SHIP NPR ACCOMM s ccccscvsocsssrwuresoinesssddecsdssevtarsaldeserduergertesanives 1 5 Fill Out a User Registration Form esessessesessseessessessresstesresesseesestsstesseserssressessessressesnt 1 6 E mail Address Verification Process cccnassniscccsnnacas acess eae 1 11 Account Approval PROCESS s cicsictsnccnedanncsncececcensseanGe can ciesonadiabacene sivacunnnpea
14. a system e Proprietary data system The proprietary data system option allows states and local agencies to use their own separate proprietary databases and client management systems to submit Client Contact and PAM data These systems are typically developed by third parties such as private vendors or other state agencies States and agencies with proprietary data systems must upload Client Contact and PAM data files that are formatted according to NPR standards specifications States with proprietary data systems are referred to as proprietary data states However many proprietary data states are actually hybrid states where some SHIP agencies in the state upload data from their proprietary systems and other agencies enter records directly into the SHIPtalk NPR website This user guide addresses data entry using the SHIP NPR website not through proprietary systems Chapter 1 Overview of SHIP NPR Registration log in and account management 1 2 NPR User Manual Updated June 2013 Accessing the SHIP NPR Website Accessing the SHIP NPR Website The NPR system is accessed through the SHIP NPR website Individuals can log in to the website and report on their counseling services in Client Contact and Public and Media Activity forms which can then be pulled into reports The website also allows counselors to request Unique IDs You must have an active SHIP NPR account in order to log in to the website The SHIP NPR webs
15. agency or state administrators SHIP Directors can also register new users by following the instructions in Register a User for a SHIP NPR Account What if Someone Else Registered You Often administrators will register other users that work in their jurisdiction These users will receive notifications by e mail that they were registered for a SHIP NPR account and will also receive notification once their registration is approved At this point the user can go to the SHIP NPR website and log in with his or her e mail address as described above If the user does not know his or her password because someone else has set up the account the user can still reset the account password using the instructions below Reset Your Password if you forgot your password or do not know it The SHIP NPR website allows a user to reset his or her password prior to log in For security reasons the SHIP NPR Help Desk staff cannot look up a user s password Therefore any time a user forgets his or her password it must be reset A user does not need to know his or her password in order to reset it Chapter 1 Overview of SHIP NPR Registration log in and account management 1 3 NPR User Manual Updated June 2013 Accessing the SHIP NPR Website Instructions to Reset Your Password 1 Go to the SHIP NPR website https shipnpr shiptalk org 2 Click on the Forgot password link at the left of the page next to Go You may also c
16. ange The following message will display at the top of the screen Success The submitted information has been saved successfully 7 To remove a user s access to their agency click the Edit link at the bottom right of the screen near the agency information 8 On the Edit User Agency Profile screen uncheck the box next to Grant Access to This Agency Chapter 1 Overview of SHIP NPR Registration log in and account management 1 20 NPR User Manual Updated June 2013 Managing SHIP NPR Accounts 9 Uncheck any items under Task Functions and Access Authorizations 10 Click Submit to save your changes A red box labeled Inactive will now display next to the agency s name on the main user information page Note Inactivating a user s account does not automatically inactivate their Unique ID You must revoke their Unique ID separately by following the instructions in Revoke a User s Unique ID H Add a User to Another Agency It is common for SHIP staff or volunteers to work at more than one agency within a state In order for these users to be able to submit NPR forms for multiple agencies their SHIP NPR accounts must be affiliated with all of the agencies for which they will report NPR data The users will not need to submit separate registration forms for each agency An administrator can edit the users accounts to add them to the appropriate agencies Instructions for Admi
17. ation 5 On the User Information screen scroll down and locate the name of the agency from which you will remove the user Click Edit next to the agency s name to view the Edit User Agency Profile page 6 Uncheck the Grant Access to This Agency box This action ensures the user can no longer submit NPR forms for the agency 7 Uncheck any selections under Task Functions and Access Authorizations This action removes the user s name from the counselor dropdown list in new Client Contact forms Therefore other counselors can no longer submit NPR forms on behalf of the user 8 Click Submit to save your changes The following message will display Success The submitted information has been saved successfully J Assign a User to a Supervisor The SHIP NPR website allows administrators to designate supervisors for individual users For example agency administrators can assign each user at their agency to a supervisor at that agency Similarly state administrators can assign each state user to a supervisor at the state level Supervisors can be given permission to review and edit NPR forms for the individuals they supervise Chapter 1 Overview of SHIP NPR Registration log in and account management 1 22 NPR User Manual Updated June 2013 Managing SHIP NPR Accounts Instructions for Administrators Assign a User to a Supervisor 1 Log in to your SHIP NPR account at https shipnpr sh
18. can click on this tab at any time to log out of their SHIP NPR account Managing SHIP NPR Accounts For All SHIP NPR Users Manage Your User Profile Once your account is approved you should edit your user profile to assign a ZIP code and county of counseling location and to request a Unique ID if you require one You can also modify your user profile at any time to update your name phone number or e mail address In most instances you cannot modify your user role If you no longer have access to your e mail account and your SHIP NPR password has expired preventing you from resetting your password you may ask your agency administrator to change your e mail address or contact the SHIP NPR Help Desk at 1 800 253 7154 ext 1 or SHIPNPRhelp air org Instructions to Edit Your User Profile 1 Log in to your SHIP NPR account at https shipnpr shiptalk org 2 Click on the Edit My Profile tab at the top of the screen 3 On the My Profile page you will be able to edit your personal information such as your name phone number etc Click Submit at the bottom of the page to save your changes If you want to edit your e mail address follow the instructions below Chapter 1 Overview of SHIP NPR Registration log in and account management 1 14 NPR User Manual Updated June 2013 Managing SHIP NPR Accounts Edit Your E mail Address Use the My profile page to edit your Primary E mail Address The e mail address y
19. ct forms for other counselors at your agency Remember to also select the Counselor permission if you will submit your own Client Contact forms as well Public and Media Staff This permission authorizes users to submit PAM forms for either themselves or other users at their agency This box must be selected if an individual will attend PAM events Select this option if you will submit PAM forms or attend PAM events Data Editor Reviewer This permission authorizes individuals to view and edit NPR forms submitted by counselors or submitters whom they supervise but does not allow them to submit NPR forms themselves Data editors reviewers can only view and edit the forms of counselors or data submitters for whom they were designated as a supervisor when those counselors or data submitters accounts were created An administrator can assign users to supervisors Select this option if you will review NPR data submitted by users that you supervise Chapter 1 Overview of SHIP NPR Registration log in and account management 1 9 NPR User Manual Updated June 2013 User Registration Other Staff NPR read only This permission authorizes users to view NPR data but does not allow them to submit or edit NPR forms An agency user or administrator with this authorization can view NPR data for their agency only but cannot submit or edit NPR forms for the agency A state user or administrator with this level of permissions can
20. e a State dropdown box will display Click on the dropdown box and select your state When a state is selected a Sub State Region dropdown box will display Click on the dropdown box and select your sub state region from the list If no options display in the Sub State Region dropdown box your state has not created any sub state regions and you will be unable to register using this role Sub State Regional Administrator This role is for individuals who supervise a sub state region within a state These individuals may monitor the work of multiple agencies within a particular geographic area of a state Sub state regional administrators are authorized view and submit NPR data and run reports for the individual agencies within their sub state region and for the individual counselors and data submitters within those agencies This role also allows them to view and edit the profiles of SHIP NPR users within their sub state region It does not allow them to run reports for their entire sub state region as a whole Those reports can only be run by state administrators If you select this role a State dropdown box will display Click on the dropdown box and select your state When a state is selected a Sub state Region dropdown box will display Click on the dropdown box and select your sub state region from the list If no options display in the Sub State Region dropdown box your state has not created any sub sta
21. ers as they appear into the box labeled Enter the text from the image or sound above If you have trouble reading the text in the box there are two small buttons located to the right of the box to assist you To hear the text spelled out for you click on the top button that looks like a speakerphone To generate a new set of letters and numbers click on the bottom button that has two arrows forming a circle Submit Registration Form Click the Register button to submit the registration form A message displays stating that your registration form was submitted If you do not see this message your form was not submitted correctly If the form contains any errors an error message will display in red above the corresponding fields Fix the errors and click the Register button to resubmit the form E mail Address Verification Process Once you submit the registration form you will receive an e mail from the SHIP NPR Help Desk that asks you to click on a link in the e mail to verify that your e mail address is correct Note If you are an administrator who logged in to your SHIP NPR account to complete a registration form for another individual the e mail address verification will be sent directly to the individual you registered Refer to For Administrators Manage User Accounts for instructions on how to review approve or deny a user registration If you registered yourself and do not receive the e mail in your inbox check y
22. ersonal email accounts e g via Gmail Yahoo Hotmail or other such websites Secondary E mail You may choose to enter a secondary e mail address This is not a required field Password REQUIRED Create a password for the account Your password must meet the following security requirements a Your password must be between 8 and 30 characters b Your password must contain at least one uppercase capital letter e g A B etc c Your password must contain at least one digit e g 1 2 3 etc d Your password must contain at least one special character Special characters can be a punctuation mark or any other symbol on your keyboard e g etc e Your password cannot include any actual words referred to as dictionary words For example you may not use the word book in your password but you may use bOOk instead using zeroes instead of the letter o Certain common names may also be considered words so please keep this in mind when creating your password Chapter 1 Overview of SHIP NPR Registration log in and account management 1 8 NPR User Manual Updated June 2013 User Registration Re type your password in the box labeled Confirm Password If you forget your password after your account is approved you can reset it at any time by following the instructions in Reset Your Password You will not need to log in to the website to change your password
23. ervendeeeucenvencintaneneons 1 12 Overview of Functions on the SHIP NPR WebsSite sscsssssssesssssssssssssssesssssssssssenees 1 12 PX BCTICY A E A EE A 1 12 USET poriniai een snnada des sasionteide EA R E Ea e E EA E E R EE 1 13 Edit My Profle ccenn e nastar ee E E E EERE EL EERE TEE 1 13 RR eree a E A E EE EE 1 13 CO o E E E sce O ac ome eee 1 13 PAM eeta E E E G 1 13 Uplo d aranin E E E E EEEE 1 14 SHIP PrO E eese erena E ETSE EER E RR S 1 14 NPR Report Siriese teasee T AE E AEEA EAE EE 1 14 TE sce cg ta cea pg deat wesw wee acento cee 1 14 Managing SHIP NPR Accounts scsciscccsccssccsesiasseccscsconccsssdsvesestssvocsssevonsicesaesvnvesvevacosasnsteenenenass 1 14 For All SHIP NPR Users Manage Your User Profile c ccccceccscsssecsteceseeeeeeesseeeeeees 1 14 Chapter 1 Overview of SHIP NPR Registration log in and account management NPR User Manual Updated June 2013 Edit Your E mail Address ccc ccc ccceccsscscccscscccccscscccsscsseccssccssscsssessscesstsssesesesesensseseneenees 1 15 Edit Your ZIP Code of Counseling Location cs sscssiscivsutdevesdswoneossseniesesdiavsvsstaunencsoionnns 1 16 Edit Your County of Counseling Location isc sssscsssciensciassississeriacsseasacarevedite iacestoicaeeiasss 1 16 CIS OIE Lig te ID svusacaeccectincersutteccumnndaeusecnols csr aatdendonuniecni een eeoandanens 1 16 For Administrators Manage User Accounts ccccecsceeseesteceneceeeeeeseeceaeceeeeeeeenseeesaeens 1
24. eset your password and then log on Chapter 1 Overview of SHIP NPR Registration log in and account management 1 11 NPR User Manual Updated June 2013 User Registration Account Approval Process Once your e mail address is verified your registration is eligible for approval by an administrator You will receive an e mail that informs you when your SHIP NPR account is approved If your account is approved the message will say the following Dear Your name Your request to shipnpr shiptalk org account has been approved You may log in anytime using your registered information If you do not know your new SHIPtalk password you can reset it by going to httos shipnpr shiptalk org and clicking Forgot password in the left of the screen Follow the instructions to have the password reset instructions e mailed to you Once you reset your password you should be able to log in to the website with your e mail address and new password Once your account is approved you can log in to the SHIP NPR website Refer to the section Log in to the SHIPtalk NPR Website for instructions on logging in Note If your account is not approved you will receive an e mail saying that your account was denied If you have questions about why this occurred contact your agency director or other administrator who denied the registration Overview of Functions on the SHIP NPR Website After you log in to the website the home pa
25. ge will remain the same but new tabs will appear on the top of the screen along with a welcome message on the left side of the screen These buttons include Agency User Edit My Profile RR CC PAM Upload SHIP Profile NPR Reports and Logout Details for each tab are described below All users can see these tabs but only users with specific permissions can see all functions under each tab Agency This section of the website allows administrators to search for an agency by using keywords ex aging in the agency s name The list will also include details such as e Type of agency local agency referral telephone line e Address e Telephone number and hours if available Administrators can click on View for additional details including active counties service areas contact information for the agency director and the website URL Additionally administrators are also given options to View or Edit an Agency s information as well as the options to Add an Agency or Add a Sub State Region The links for View or Edit an Agency s information will be next to each Agency s name in the list while the Add an agency or Add a Sub State Region links are located on the right side of the screen As mentioned earlier only specific administrators will have the permissions to carry out these functions Chapter 1 Overview of SHIP
26. gistration Form 10 Click Submit to save your changes The following message will display Success The submitted information has been saved successfully Chapter 1 Overview of SHIP NPR Registration log in and account management 1 21 NPR User Manual Updated June 2013 Managing SHIP NPR Accounts 11 You can verify that your changes were saved by clicking on the link to Edit user profile main page beneath the success message 12 The new agency information will display at the bottom of the user s profile I Remove a User From an Agency An administrator may need to remove a user from an agency for example if the user moved to a different agency or was initially registered with the incorrect agency If a user was registered with the incorrect agency first add the user to the correct agency using the instructions in Add a User to Another Agency Next remove the user from the incorrect agency using the instructions below Removing a user from an agency does not delete the user s previously submitted NPR data for that agency Instructions for Administrators Remove a User From an Agency 1 Log in to your SHIP NPR account at https shipnpr shiptalk org 2 Click on the User tab 3 Use the Search Users box to search for the user whose account you want to inactivate You may search using the user s first and or last name 4 Click Select next to their name to view the user s profile inform
27. he user s Unique ID using the instructions in Revoke a User s Unique ID Instructions for Administrators Delete a User Account 1 Log into your SHIP NPR account at https shipnpr shiptalk org 2 Click on the User tab 3 Use the Search Users box to search for the user whose account you want to delete You may search using their first and or last name 4 Click Select next to their name to view their user information Chapter 1 Overview of SHIP NPR Registration log in and account management 1 19 NPR User Manual Updated June 2013 5 Managing SHIP NPR Accounts Scroll down the page and click the Delete button If this button is not visible your account does not have the necessary level of permissions to edit user accounts Only an administrator with a higher level of permissions than you can grant you this access In the Confirm Delete pop up box that displays click Yes to confirm that you wish to delete the user s account A message will display indicating whether the account was deleted If the user has NPR data affiliated with their account you will receive a message stating that the account cannot be deleted because there is NPR data associated with the account If this occurs you will not be able to delete the user In this situation consider inactivating the user s account instead using the instructions in Inactivate a User Account below G Inactivate a User Account
28. iew Approve Deny Users on the right of the screen to see a list of pending registrations that are awaiting your approval If you do not have the link your account does not have the necessary level of permissions to approve user accounts Only an administrator with a higher level of permissions than you can grant you this access 4 Click Select next to the desired individual s name to view their registration form Chapter 1 Overview of SHIP NPR Registration log in and account management 1 18 NPR User Manual Updated June 2013 Managing SHIP NPR Accounts 5 Review the form to make sure all fields were correctly entered Make sure the user selected the appropriate role agency and task functions and access authorizations 6 Once you review their registration and decide whether to approve it click on either Approve or Deny at the bottom of the page depending on your desired action A message stating that your action was successful will display at the top of the screen If the account was approved the message will state The user approval was successful An approval notification e mail has been sent to the user If the account was denied the message will state You have denied account for the registered user Please note that the registration information has been deleted An e mail confirmation has been sent to the user about your decision 7 The user will receive an e mail that says whether the acc
29. ill out a User Registration Form to complete the registration form Chapter 1 Overview of SHIP NPR Registration log in and account management 1 5 NPR User Manual Updated June 2013 User Registration Resource Center SHIP iiaee poran Home REGISTER Enter User Name and Password P Register User Name Your email address User registration for new NPR users Reference Dennis Nalty User Registration PPs and related documents for guidance Password required field GO gt gt Forgot password Role EPEE elect a Kole First Name Middle Name Last Name Nickname Fill Out a User Registration Form An item marked with an indicates a required field Role REQUIRED Please select one of the following roles from the drop down list The User Role defines the level of access an individual has in the SHIP NPR website Please read the descriptions below carefully to select the appropriate user role It is important that you choose your user role carefully In most instances your user role cannot be modified once your account is approved The User Role field and the Task Functions and Access Authorizations field a separate field on the registration form that is explained later help determine the actions an individual can perform in the website After selecting the appropriate user role you must also select the appropriate task functions and access authorizations in order to have the
30. iptalk org 2 Click on the User tab 3 Use the Search Users box to search for the user whose account you want to inactivate You may search using the user s first and or last name 4 Click Select next to the user s name to view the user s profile information 5 On the User Information screen scroll down and locate the name of the desired agency Click Edit next to the agency s name to view the Edit User Agency Profile page 6 Use the Supervisor dropdown list to select a supervisor 7 Click Submit to save your changes The following message will display Success The submitted information has been saved successfully Unique IDs Counselors interested in obtaining a Unique ID will need to 1 submit a request through the SHIP NPR website https shipnpr shiptalk org and 2 should contact their state SHIP Director The Unique ID is used for counselors to gain access to beneficiary information when calling the special CMS 1 800 Medicare number Under the Unique ID system SHIP Directors assign a Unique ID number to SHIP counselors who have completed a confidentiality statement and who have been trained to be entrusted with private information related to the beneficiaries they counsel Request a Unique ID To request a new Unique ID the user s account must be authorized as a counselor Data submitters data editors and reviewers and public and media staff are not auth
31. ite address is https shipnpr shiptalk org There is no www in the SHIP NPR website address If you use www in the website address you will receive an error page that suggests you go to https shipnpr shiptalk org Users often access the SHIP NPR website through their Internet s Favorites list and the link they saved may be outdated It is helpful to enter the SHIP NPR website address directly into the web browser or to re save the website in your Favorites list Ensuring that you are on the SHIP NPR website is the first step to successfully logging into the NPR system Log in to the SHIP NPR Website In an Internet window go to https shipnpr shiptalk org If you already have a SHIP NPR account enter your e mail address and password into the corresponding boxes on the left side of the screen Remember to use your full e mail address e g JohnDoe gmail com If you do not remember your password or do not know it you can easily reset your password by following the instructions in Reset Your Password Once you successfully enter your e mail address and password and click on the Go button a message will appear that explains you are entering a government website Read the terms and click I Agree to log in What if You Do Not Have a SHIP NPR Account If you do not have a SHIP NPR account follow the instructions in Register Yourself for a SHIP NPR Account to request an account Administrators e g
32. izes this data to generate reports that measure the performance of the state SHIPs The following are important characteristics of the NPR data collection system Is consistent across all states has common data elements and definitions Is flexible enough to meet federal state and local level reporting requirements Is rigorous enough to generate national SHIP performance measures Minimizes the burden placed on SHIP counselors and staff Results in user friendly data extraction and analysis processes for CMS Data from all state and local SHIPs is combined to create a national NPR database States may use the NPR database to generate summary reports based on data submitted from local and state agencies within their state Similarly local agencies may use the database to create summary reports based on data submitted within their agency The NPR database can also generate reports that examine national and individual state SHIP performance through the following data Total clients contacts entered and number of individuals reached Types of beneficiaries served age ethnicity income etc Intensity of counseling Capacity to provide counseling Access to and mechanisms for providing counseling services NPR Data Sources Three primary data sources comprise the NPR system e Client Contact data on interactions between SHIP counselors and Medicare or Medicaid beneficiaries seniors and individuals working on behalf of a client e Public and
33. lick on the Reset Password button which is also located on the left side of the page 3 Enter and re enter your e mail address into the boxes in the center of the page as prompted Enter the validation text that appears in the black box into the text box underneath it and click Submit If the text you entered does not match the validation text on the page you will be prompted to re enter it and click Submit again 4 You should see the following message Thank You Your request has been submitted If the email address you entered is in our system you will receive an email shortly If you do not receive an email after a while please verify that you entered the registered email associated with your SHIP NPR account Please check your Junk mail folder as well If you have additional questions please contact the SHIP NPR Help Desk at 1 800 253 7154 option 1 5 You will receive an e mail from the SHIP NPR Help Desk If the message is not in your inbox you may need to check your spam or junk e mail folders Open the e mail and click on the link provided in the e mail The link directs you back to a page on the SHIP NPR website where you can reset your password 6 You will now have to create a new password Your password must meet the following security requirements Your password must be between 8 and 30 characters a b Your password must contain at least one uppercase capital letter e g A B etc G Your pas
34. nistrators Add a User to Another Agency 1 Log in to your SHIP NPR account at https shipnpr shiptalk org 2 Click on the User tab 3 Use the Search Users box to search for the user whose account you want to inactivate You may search using the user s first and or last name 4 Click Select next to the user s name to view the user s profile information 5 Click the Edit button located below the county of counseling location If this button is not visible to you your account does not have the necessary level of permissions to edit user accounts Only an administrator with a higher level of permissions than you can perform this function or can grant you access to do so 6 On the Edit User Information screen click the link to Add user to another agency at the bottom right This directs you to the Add User Agency Profile screen 7 Use the dropdown list to select the name of the new agency 8 Use the checkboxes to indicate whether the user is an agency administrator can approve user registrations or is a super editor For more information on super editors refer to the Is Super Editor portion of Fill Out a User Registration Form 9 Select the task functions and access authorizations that the user will require at the new agency For more information on any of the options listed on this screen refer to the Task Functions and Access Authorizations portion of Fill Out a User Re
35. orized to have a Unique ID For more information on access authorizations refer to the section on Task Functions and Access Authorizations under Fill Out a User Registration Form Follow these instructions to request a Unique ID The counselor must first log in to the SHIP NPR website https shipnpr shiptalk org with his or her full e mail address and password Counselors can click Forgot password to reset their password if they have trouble remembering it Once the counselor has successfully logged in to the SHIP NPR website he or she can follow the steps below to request a Unique ID 1 Log in to your SHIP NPR account at https shipnpr shiptalk org If you have trouble logging in refer to Log In to the SHIP NPR Website If you forgot your password or do not know it refer to Reset Your Password 2 Once you are logged in click the Edit My Profile button at the top of the page Chapter 1 Overview of SHIP NPR Registration log in and account management 1 23 NPR User Manual Updated June 2013 Unique IDs 3 On your user profile scroll down the page and click on the Request Unique ID button at the bottom of the page 4 This request will be sent to your state SHIP Director for approval The SHIP Director will have to approve each Unique ID before it is active 5 You will be notified by e mail on whether or not your request for a Unique ID has been approved or denied During the period when the reque
36. ou enter in the Primary E mail Address field is the same e mail address you use to sign into SHIP NPR l 2 3 Log in to your SHIP NPR account at https shipnpr shiptalk org Click on the Edit My Profile tab at the top of the screen On the My Profile page click on the Edit My Email link at the upper right hand side of the screen This directs you to the Change your email screen which prompts you to enter your new e mail address twice into the corresponding boxes Your e mail address cannot be associated with an existing SHIP NPR account This means that a single e mail address cannot be shared among multiple SHIP NPR accounts Therefore multiple users at an agency cannot each register for an account if they share one e mail address among them Each individual must register using his or her own separate email account Enter your new e mail address into both boxes and click the Submit button If the e mail address is already in the SHIP NPR system you will receive an error message that says The primary email address is already registered Duplicates are not allowed If you receive this error message you will need to use a different e mail address one that is not in the NPR system and click Submit When you have successfully submitted a new email address you will see a message explaining that your request has been submitted You will receive an e mail notification at your NEW e mail addres
37. ount was approved or denied The user s registration will no longer appear in the list of pending registrations for approval E Edit a User Profile Administrators e g agency sub state or state administrators can view and edit the profiles of users within their jurisdictions For example an agency administrator can view and edit the profiles of agency users within their own agency State administrators can view and edit the profiles of users within the state Administrators may need to edit user profiles for multiple reasons such as to assign a user to a supervisor to change the agency to which a user is assigned to modify a user s authorizations to change a user s e mail address or to inactivate or delete a user s account The following sections describe instances when administrators may edit a user s profile and instructions for editing F Delete a User Account In certain situations an administrator may need to delete a user s account e g if a user was registered incorrectly An administrator can delete a user s account if the user does not have any NPR data affiliated with their account If a user s account has affiliated NPR data e g the user submitted NPR forms or another user submitted NPR forms on behalf of the user the website will not allow the deletion The website will also not delete a user s account if the user has a Unique ID Before the account can be deleted the SHIP Director must first revoke t
38. our spam or junk e mail folders The content of the message will be similar to the following Dear Your name Thank you for registering at shipnpr shiptalk org Follow this link to verify your e mail address and submit your registration for approval If you have difficulties accessing the link copy and paste the link below to your browser to verify your e mail address httos shipnpr shiptalk org EmailConf aspx evt shipnprhelp air org9fc 57c2 You will receive an e mail within a few days notifying you about the status of your registration request Click on the link in the e mail to verify your e mail address Note Some users occasionally get an error message when they click on the link to verify their e mail address There are multiple reasons this may occur First the link could be outdated The e mail verification link stays active for only 24 hours If it has been more than 24 hours since you received the e mail verification e mail ask your administrator to resend the e mail verification to you Second you may have already validated your e mail address at an earlier date or time and your account may already be active Try logging on to the SHIP NPR website with your e mail address and password If you are unable to log in e g your password does not work or you receive a message that your account is pending click on the Forgot password link to reset your password If your account is active you will be able to r
39. r another user you will see a field titled Is Super Editor All counselors administrators have the ability to view edit the forms they entered into NPR However if you select this super editor option for the user the user will be authorized to view and edit NPR forms for other individuals who have the same or lesser level of access An agency user who has super editor permissions is authorized to view and edit NPR forms for all other agency users at that agency An agency administrator who is a super editor is able to view and edit NPR forms for all other agency administrators at that agency The same conditions apply to individuals at the state and sub state level who are assigned super editor permissions Because super editors can modify other users NPR forms please assign this permission cautiously If you are not sure about whether to select this option do not select it If necessary an administrator can always modify a user s account to add this option once the account is approved Validation Text Above the Register button there will be a black box that contains white text If you are an administrator who logged in to your SHIP NPR account to fill out a registration form for another user you will not see this box and can proceed to the next step Chapter 1 Overview of SHIP NPR Registration log in and account management 1 10 NPR User Manual Updated June 2013 User Registration Enter the letters and numb
40. s Chapter 1 Overview of SHIP NPR Registration log in and account management 1 7 NPR User Manual Updated June 2013 User Registration If you select this role a State dropdown box will display Click on the dropdown box and select your state CMS Regional User This role is for individuals who work at a CMS Regional office CMS regional users are authorized to view NPR data for all the states and agencies within their region Do not select this role unless you work for a CMS Regional office CMS User This role is for individuals who work within the CMS Central office This role allows an individual to view NPR data from all states and agencies Do not select this role unless you work for the CMS Central office Name REQUIRED Enter your first and last name into the corresponding boxes Primary E mail REQUIRED The e mail address you enter here will be the e mail address you use to access the SHIP NPR website You must enter a valid e mail address into this field You can use an e mail address that is affiliated with your agency or a personal e mail address A single e mail address cannot be shared among multiple SHIP NPR accounts Therefore multiple users at an agency cannot each register for an account if they share one e mail address among them Each individual must register using their own separate email account If they do not have separate email accounts through their agency they can create free p
41. s check your spam or junk folders if the e mail is not in your inbox Click on the word Accept in the e mail to confirm your new e mail address If clicking on Accept does not work copy and paste the link included in the message into your browser s address bar The link directs you to a screen with a message that states Thank You You have successfully verified your email address You can login using your new email anytime Some users may get an error message when they click on the link in the e mail to reset their password There are multiple reasons this may occur e First the link could be outdated The password reset link stays active for only 24 hours If it has been more than 24 hours since you received the password reset e mail you will have to repeat steps 1 5 In e Second you may have already clicked on the link at an earlier date or time The link is only valid for one time use If you clicked on the link at an earlier date or time you will have to repeat steps 1 5 e Third the link may be broken If you repeat steps 1 4 and you receive an error message for the second time contact the SHIP NPR Help Desk at SHIPNPRHelp air org or 800 253 7154 ext 1 Chapter 1 Overview of SHIP NPR Registration log in and account management 1 15 NPR User Manual Updated June 2013 Managing SHIP NPR Accounts Edit Your ZIP Code of Counseling Location Use the My profile page to designate a ZIP Code
42. ser tab Click on the User List link at the right of the screen You will see a list of users organized alphabetically by first name You may use the page numbers at the bottom of the page to scroll through the list To download the user list to a Microsoft Excel document click on the Download User List link at the right of the screen If a user is assigned a Unique ID the Unique ID will display next to the user s name in the user list To learn more about Unique IDs refer to Unique IDs The user list also displays each user s NPR User ID which is a distinct number that is assigned to each user s account Users do not need to know their NPR User ID to enter Client Contact or PAM forms The NPR User ID is simply an identification number that the SHIP NPR website uses to store and organize a user s forms and account information in its database You may click on a NPR User ID next to a user s name to view that user s account information Another option to retrieve a user s account information is to use the Search Users box within the User tab and search for the individual s first and last name B Register a User for a SHIP NPR Account Some administrators choose to register users rather than asking the users to fill out registration forms themselves Administrators may choose to do this to prevent users from registering incorrectly or because they prefer to manage and track the user registration process
43. st is pending review by the SHIP Director you will see the message Pending Approval listed next to the CMS SHIP Unique ID option on your user profile page 6 Ifthe request is approved you can log in to the SHIP NPR website and see your Unique ID on your profile page Instead of the button for Request Unique ID there will be a number listed This is your Unique ID Note Once your SHIP Director approves your Unique ID your Unique ID number is immediately generated Although you will now be able to see your Unique ID in your user profile page this does not mean that the Unique ID is immediately available for use in calling the 1 800 Medicare number There is a lag time for activation Unique IDs are sent to CMS on the last Thursday of each month and should be activated and ready for use during the first week of the following month If your Unique ID request is approved after the last Thursday of the month you will have to wait until the end of the following month for CMS to receive your Unique ID Instructions for SHIP Directors Manage Unique IDs Only SHIP Directors can approve or deny Unique IDs SHIP Directors will receive e mail notifications when a user has requested a Unique ID At this point the SHIP Director can follow the directions below to take action for each user s request SHIP Directors can also revoke or reinstate a user s Unique ID at any time View Download the Unique ID List SHIP Directors have
44. sword must contain at least one digit e g 1 2 3 etc gt Your password must contain at least one special character Special characters can be a punctuation mark or any other symbol on your keyboard e g etc e Your password cannot include any actual words referred to as dictionary words For example you may not use the word book in your password but you may use b0O0k instead using zeroes instead of the letter o Certain common names may also be considered words so please keep this in mind when creating your password Chapter 1 Overview of SHIP NPR Registration log in and account management 1 4 NPR User Manual Updated June 2013 Accessing the SHIP NPR Website 7 Enter your new password into the corresponding boxes in the middle of the page and click Submit If the password you selected does not meet the security criteria a message in red will notify you that your password does not meet the minimum requirements Create a different password that meets all the security requirements Enter the new password into the boxes and click Submit 8 You should see a message that your password has been successfully reset You will receive an email notification from the SHIP NPR Help Desk SHIPNPRhelp air org confirming that you made changes to your account 9 You may click on the link titled Click here to login or go to https shipnpr shiptalk org to return to
45. te regions and you will be unable to register using this role State User This role is for individuals who are part of the state SHIP office and who submit NPR data for the state SHIP office only Individuals with this role cannot submit or view NPR data for other agencies within the state They also cannot perform administrative functions such as adding approving or editing user accounts If you select this role a State dropdown box will display Click on the dropdown box and select your state State Administrator This role is for individuals who work for the state SHIP office and who assist in administrative functions It includes SHIP Directors as well as other staff who assist the SHIP Director in monitoring account registration requests and running NPR reports It is also for people who perform batch uploads in states and agencies with proprietary data systems State administrators are authorized to submit and view NPR data for all agencies and users within their state They can also view and edit the profiles of SHIP NPR users within their state Note To register as a SHIP Director first select the State Administrator role Check the box that says Check this box if State SHIP Director There can only be one individual designated as the SHIP Director for each state In addition to the permissions of a state administrator a SHIP Director is also able to delete NPR forms and approve revoke or reinstate Unique ID
46. the SHIP NPR homepage and log in to the website 10 Log in to the website using your full e mail address and your new password For additional information about creating a password please review Chapter 6 of the NPR User Manual titled Password Reset Instructions and Tips User Registration You must have a valid SHIP NPR account in order to view information on the SHIP NPR website and submit NPR forms such as the Client Contact Public and Media Activity or Resource Report forms If you do not have an account you may register for one yourself or be registered by an administrator To create a new SHIP NPR account for yourself refer to the instructions in Register Yourself for a SHIP NPR Account If you are an administrator and wish to create a new account for someone else refer to the instructions in Register a User for a SHIP NPR Account Note Before completing a registration form for yourself ask an administrator e g your agency director whether you need to register for a SHIP NPR account or whether they already created an account for you If someone created an account for you refer to What if Someone Else Registered You for instructions on logging in Register Yourself for a SHIP NPR Account Individuals e g counselors can register for a SHIP NPR account by going to the SHIP NPR home page https shipnpr shiptalk org and clicking the Register button at the top right of the screen Use the instructions in F
47. the option to request or view their CMS Unique ID located at the bottom of the page Refer to the section on Unique IDs for additional details on the process for requesting a Unique ID RR Only SHIP Directors and state administrators are able to access this tab to search and add Resource Reports CC This tab allows users to enter Client Contact forms and look up a previously entered Client Contact form to edit or print it Administrators can also add edit or delete a special use field on this page PAM This tab allows users to enter Public and Media PAM forms and look up a previously entered PAM form to edit or print it Administrators can also add a special field on this page Chapter 1 Overview of SHIP NPR Registration log in and account management 1 13 NPR User Manual Updated June 2013 Overview of Functions on the SHIP NPR Website Upload Only administrators in proprietary data states and agencies can access this tab to upload validate and process CC and PAM form data SHIP Profile All users can use this tab to select a state and view a summary of their state s SHIP program and relevant contact information NPR Reports This tab allows users to run reports for the CC and PAM forms they have completed A user s ability to run reports depends on the user s role and authorizations For more information refer to Role in the section titled Fill Out a User Registration Form Logout Users
48. this section before you request a Unique ID For Administrators Manage User Accounts Administrators are responsible for managing user lists and user accounts Depending on their role and level of permissions administrators may be able to gt View and or Download the User List Register a User for a SHIP NPR Account Resend an E mail Address Verification Link Review Approve or Deny a User Registration Edit a User Profile Delete a User Account Inactivate a User Account Add a User to Another Agency Remove a User From an Agency Assign a User to a Supervisor Se rotmooa w A View and or Download the User List Administrators are able to view and download the list of SHIP NPR users within their jurisdiction For example state administrators can access the list of all SHIP NPR users within Chapter 1 Overview of SHIP NPR Registration log in and account management 1 16 NPR User Manual Updated June 2013 Managing SHIP NPR Accounts their state Sub state administrators can access the list of all users within their sub state region Agency administrators can access the list of all users within their agency Note The SHIP Director s account information never appears in the user list Only the SHIP Director can view his or her own account information Instructions for Administrators View and or Download the User List oe a Log in to your SHIP NPR account at https shipnpr shiptalk org Click on the U
49. tocstieutseneneseesincptenssesmsustecetiubancsetiecsins 1 25 Reinstate a User SU mice ID irun siini aee raeo EA R EEE 1 25 If you cannot locate an answer to your question in the NPR User Manual please contact the SHIP NPR Help Desk for assistance Toll Free Help Desk 1 800 253 7154 ext 1 Help Desk E mail SHIPNPRhelp air org Chapter 1 Overview of SHIP NPR Registration log in and account management NPR User Manual Updated June 2013 Overview of SHIP and NPR Overview of SHIP and NPR Through the State Health Insurance Assistance Program SHIP states receive Centers for Medicare amp Medicaid Services CMS grants to provide free assistance counseling and information to Medicare beneficiaries and their families Trained counselors at local counseling centers deliver assistance and outreach through one on one counseling telephone interactions public education programs and presentations and media outreach Through SHIPs Medicare beneficiaries may receive personalized help and information on issues related to Medicare and Medicaid including enrollment in Medicare prescription drug plans Medicare Advantage options long term care insurance claims and billing problems public and health insurance benefit programs Medicare preventive services and Medicare fraud and abuse State and local SHIPs submit data about their activities into the SHIP National Performance Reporting NPR system The NPR system collects and organ
50. ue ID button will re appear in the user s profile page At any point in the future the user can re request a Unique ID although the SHIP Director can deny it again if appropriate Revoke a User s Unique ID 1 2 5 6 Log in to your SHIP NPR account at https shipnpr shiptalk org Click on the User tab Click on the link on the right side of the screen titled Review Approve Deny Revoke CMS SHIP Unique ID Requests Click on the Show all CMS Unique ID List link on the right side of the screen This directs you to the CMS Unique IDs page that displays a list of all Unique ID users including both pending and approved Unique IDs Click Select next to the name of the user whose Unique ID you wish to revoke Scroll to the bottom of the page and click on the Revoke CMS SHIP Unique ID button Reinstate a User s Unique ID 1 Log in to your SHIP NPR account at https shipnpr shiptalk org 2 Click on the User tab 3 Click on the link on the right side of the screen titled Review Approve Deny Revoke CMS SHIP Unique ID Requests 4 Click on the Show Revoked CMS Unique ID List link on the right side of the screen This shows you a list of users who s Unique IDs were revoked 5 Click Select next to the name of the user whose Unique ID you wish to reinstate 6 Scroll to the bottom of the page and click on the Reinstate CMS SHIP Unique ID button
Download Pdf Manuals
Related Search