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ERGO - User Manual

1. sssssu 5 52 Paked REDIR oil id 90 Connecting the Representative NN NTE 51 52 BE Pronte ld da a tddi daa lo 93 Control Mode irradia 9 92 Forwarding a Message 23 Enhanced Menu sscceccccseseseeessccceseeseaccesessvecess 92 Forwarding Mode eee 11 53 93 Extended Meninas 92 Forwarding via two Channels of an ISDN Board 84 Standard Menu ssssuuuuuuudduuuuuuu 02 Frontend EJ ridad eile EU dde 93 Control Mode Functi0NS conccnccnncnnnnnnncnnnononanonaninannos 17 Function Exchange Star and Pound Key 15 CTI Computer Telephony Integration 9 Custom Configuration ia REM 87 G ORCC IT oboe E ETE o LIRE HERCLE e RE SEERE EA REL NIS Cur ume dodi 93 D Greena Del O in 37 Database DB 02 GI CEHBOe A vedete tabes tain t t 88 DB Database rra 92 Greeting for External Messages 37 ERGO Index Greeting for Internal and External Messages 37 Message Transfer Agent MTA 94 Greeting for Internal Messages esses 37 Messages Labeled Urgent arial 34 Greeting RepcniOtn nica nian 12 Messages Labeled as Confidential 34 GCS MINS reise aaa dieta 11 MTA Message Transfer Agent ooccccccccncncncnnnnnnnnnnnnnss 94 Greetings for Daytime Mode sess 45 H Hash e Voas A dUP a aad 12 15 Hash eye Ch ueenutotto vito a oap CU aeta oet cea Na 2
2. 0 0 cc eee 61 3 1 3 1 Message OPplO0AS lt 04m io BERE DER eS RUD oe bod eee ios 61 Installing the Notification Function lll IR 61 3 1 3 2 Mailbox Options Definition in the Enhanced Menu 62 Overview of Functions in the Mailbox Options Menu llle 62 Recording Greeting Srana tepran aoe 63 Activating Greetings n naaa aaan aa 64 Alternative Functions in the Greetings Menu 0 00 eee eee 64 Recording an Individual Name oocoocooocno ee eee ees 65 Defining Trusted NUMDECISs 2 4 ec ee ede iced dete t tdeo dtd 65 Selecting the User Guidance Language 0 ccc eee eee 66 Chanongo a PIN s o d ia a EUR REUS Eau Raus E biet du 66 3124 Extended MENU esi oi uU ORAT Ea end ud ass 67 3 1 4 1 Settings in the Activating Greetings Menu Overview 67 3 1 4 2 Description of Additional Settings in the Extended Menu 68 Definitions for Greetings to be Played during Business Hours 68 Definitions for greetings to be played out of business hourS 69 Setting Time Definitions Valid for Daytime and Nighttime Mode 71 CHECKING Senasa e pea a e sa 71 3 2 Answering Machine Mode o o oo oooooo eee 72 9 9 Forwarding Mode Due ie m ded ia ob DE does de oo 74 3 3 1 In Answering Machine Mode 0 00 ccc eee eens 74 3 0 2
3. confidential available for sending your message Press 8 To dismiss the current recording and start a new one Press 4 To cancel recording and return to the main menu Press hash To request detailed assistance on the functions possible after recording a message Press 0 Alternative to recording a message Iv l To establish a telephone connection Press 7 Per greeting the receiving stations are named that you can now directly con nect via telephone To connect to the operator Press 1 To connect to the representative of this mail voicemail box Press 2 Remark This function is only available if the mailbox owner has appointed a representative the corresponding entry must exist in the voicemail data base for this purpose A representative can also be defined via the Web Admin To connect to the mobile phone of the called mailbox owner Press 3 Remark The mobile phone number of this subscriber must exist in the voicemail database To switch to the control mode of the individual mailbox Press star 91 ERGO Operating ERGO Key Function To cancel the process and return to the main menu Press hash If the selected mailbox 1s in infobox mode you cannot leave a message then the currently set greeting 1s played after you have dialed in While the greeting is played you can press the star key to switch to the con trol mode of the individual mailbox only To establish a telephone
4. recslvl stands for Record Silence Level Defines the minimum silence level of a break in order to be detected as such Default 4 2 9 Test General Options Recordings Menu User System Special Customer Test Test Parameters Warming Manipulating the following parameters may affect regular script operation and should therefore only be done for testing purposes ANI for Display Texts Faked ANI Faked REDIR Mailbox Folder TUM Carcel Apo This tab 1s for entering some test parameters Attention Please enter parameters carefully Nonsensical entries may hamper regular ERGO operation or make it even impossible 89 ERGO Configuring ERGO The entry fields have the following significance e ANI for Display Texts In this field you can enter a telephone number as address for all display texts intended for general func tion checks e Faked ANI To serve testing purposes an arbitrary number automatically interpreted by the system as recognized calling number for every further call can be entered here e Faked REDIR Another field for testing purposes in which you can specify similar to the faked ANI a redirected num ber for call rerouting e Mailbox Folder TUM Here you can explicitly define the output mailbox folder for True Unified Messageing TUM by enter ing its name 90 ERGO Appendix 5 Appendix 5 1 Glossary Access Protocol Layer APL Advanced Unified
5. Company Files Welcome for Control Mode Music during waiting T ime j In the Access Numbers section of the first tab you can edit access numbers already specified in Setup for the single modes if alterations are required Setup automatically assigns the first consecutive numbers of the defined extension ranges as access number for ERGO Definition of calling numbers for control and 79 ERGO Configuring ERGO answering machine mode is only necessary when both modes due to a lack of available calling numbers have to be addressed via separate calling numbers thus per redirected numbers 1 e the users do not have an additional mailbox number If extension ranges are available the entry can be omitted since every user has a separate mailbox number then Under Company Files you can select a new welcome message under Welcome for Control Mode that will be used instead of the default greeting Open the browse dialog and select the corresponding file from the following path lt MRS InstallationPath gt res ergo lt LanguageDirectory gt As in TUM True Unified Messaging depending on system load the response time to memery queries may take some time a tune will be played during waiting times This will signal the user that he she is still connect to the system You may select a waiting tune under Music during waiting time proceed as described under Welcome for Control Mode 4 2 2 Options User
6. In the event that the PBX does not support establishing direct connections call forwarding is to occur via the two B Channels for the MRS port and forwarding exit so that both channels are allocated B Channel soft switching is to be selected then Silence Detection during Recording The associating checkbox in the middle of the dialog serves to define whether or not the system is to automatically stop the recording after it has detected that no further input is made In this way you can reduce the file size of a voice message as breaks do no longer occupy any storage capacity then To resume recording you need to enable the corresponding functional key Retrieving Messages from the Server The value in this entry field determines the maximum number of messages per directory to be played when the server is queried In very large system environments you can thus avoid slow performances caused by too many messages output from mailboxes The adjustment range is between O and 999999 The default set value is 100 which should be sufficient for standard operation Time Behaviour of Promptings The value in the Delay of Prompt Playback in ms entry field allows fine tuning the greeting start With some types of PBX it may occur that greetings immediately played after a key entry are cut off a bit when their output begins In order to make shure that the entire greeting can be listened to you can set a suitable delay period adjustment range is fro
7. Subsequently the selected greeting is played Sets the mailbox to info mode greeting output only Sets the mailbox to answering machine mode a message can be left Activates detailed help greetings on this menu O leol Cancels the process to return to greeting selection subsequently Determines that the greeting cannot be interrupted by any greeting Determines that the greeting can be interrupted Activates detailed help greetings on this menu Bloe l Cancels the process to return to greeting selection alternative to selecting a greeting for internal and external calls Activates detailed help greetings on this menu Cancels the process to return to the defining settings for daytime nighttime mode menu if the greeting for internal and external calls is to be the same Enables definition of the same greeting for internal and external calls HPF Selecting the greeting 1 9 Subsequently the selected one is played Sets the mailbox to info mode greeting output only Sets the mailbox to answering machine mode a message can be left Activates detailed help greetings on this menu Bello leol Cancels the process to return to greeting selection subsequently Determines that the greeting cannot be interrupted by any entry 70 ERGO Operating ERGO Short Reference Determines that the greeting can be interrupted Activates detailed help greetings on this menu Cancels the process to return
8. default value after the installation and can be modified via configuration if neces sary 75 ERGO Operating ERGO Short Reference 76 ERGO Configuring ERGO 4 Configuring ERGO 4 1 General Configuration defaults and the definition of service access numbers are as described in chapter Installing ERGO already entered in Setup This requires reservation of three calling numbers for ERGO one for the control mode one for the answering machine mode and one for the express mode for redirected operation there are not sufficient calling numbers for all users If extension ranges have been defined a separate calling number needs only to be kept ready for the express mode Since with the installation all parameters have already been default set with reasonable values subsequent configuration can only be some sort of fine tuning This 1s then performed via the corresponding configura tion dialogs of the ERGO script The ERGO script as protocol always runs in a telematic APL context Therefore ERGO configuration tabs are reached when you open one of these APLs for example IsdnApl or DIgApl etc settings dialogs Thus the MRS Monitor must first be started for these administrative settings In the Modules of monitor window branch to the Y Settings path and further e g to the IsdnApl e sdn p directory There you can open the configuration tab for the corresponding APL with a doubleclick on Set Advanced
9. key twice in short succession initiates a return call to the subscriber whose message you are listening to The individual functions to be called and operation details are found under Accessing the Individual Mailbox in Express Mode from page 53 e Answering Machine Mode The answering machine mode guest access offers an easy and fast option to generate voice messages and to transmit these to another user For this purpose you need to dial the answering machine mode access number and subesequently the recipient s mailbox number A transmission however requires the recipient mailbox being in reply mode When the recipient only activates the infobox in other words a greeting is merely played a message cannot be left In this case you can immediately address another mailbox More detailed instructions are given under Dialing a Foreign Mailbox Answering Machine Mode from page 49 e Forwarding Mode This access type is automatically started when you set your telephone to the access number of the answering machine mode When a call is then rerouted to this connection it is received in the for warding mode and answered Depending on the active user settings the system behaves in forwarding mode like an answering machine where after a greeting you can leave a message for the connection calls are rerouted to or it is only possible to play a greeting infobox operation Since an automatic fax recognition is implemented in this access mod
10. Numbers Unified Messaging UM User Interface UD Voice Mail VM Web Admin 96 The system considers a trusted number a specially defined calling number that rightly authorizes the caller to access their mailbox Thus these numbers are special terminal device calling numbers freely definable by the user who is then able after dialing the corresponding access code number to access the individual mailbox without specify ing a PIN This can occur either via express or control mode for exam ple from the mobile phone or the private extension In ERGO you can define up to three calling numbers as trusted numbers Attention Keep in mind that trusted numbers may lead to a security problem when they get unsealed Everybody who knows which connection has been defined as trusted is in full control of the respective foreign mailbox Therefore the system is so prepared that this function can also be deactivated Access to the express mode however requires the defi nition of at least one trusted number Unified Messaging describes the combination of all electronic message services fax e mail voice etc in one mailbox Thereby MRS sup ports besides the individual system also the Lotus Notes Microsoft Exchange and SAP R 3 platforms User Interface is the in and output medium enabling access to arbitrary system resources It can be a client program for example Outlook or Communications an administration pro
11. Originator Addresses Extensions Devices Telematic Protocol EN ERGO User defined E Script A MICK Standard V aice F ax Mailbox A PLAN WAVE Pleeweht Deactivate Add Remove Description E Frotocal template for user defined scripts After the ERGO script has been included in the list of telematic protocols select the ERGO entry with a click and press the Properties button to reach the configuration tabs for E protocols E Scnpt Protocol Properties x Repeat Strategy Formats Attributes Private General Script Identification Mame Protocol Designation User defined E Script Description E Protocaol template for user defined scripts TNI In the General configuration tab of the now opening dialog you find the name the protocol designation and a short description of the protocol for information Switch to the Script tab here 78 ERGO Configuring ERGO E Scnpt Protocol Properties Repeat Strategy Formats Attributes Private General Script Identification Parameter Compile Carcel pay In this dialog first select Ergo Script TUM in the combination field and move on to the actual ERGO configuration tabs via Parameter 4 2 ERGO Configuration Tabs 4 2 1 General User System Special Customer Test General Options Recordings Menu Access Mumbers Control Made Answering Machine Mode Express Mode
12. Short Reference Lo gt lt E 0 Cancels the process to return to the defining trusted numbers menu Deletes the trusted number from the selected storage location Activates detailed help greetings on this menu Alternative to entering a storage location for the trusted number Cancels the process to return to the mailbox options menu Activates detailed help greetings on this menu Selecting the User Guidance Language Key sequence 9 Changing a PIN Key sequence 9 o COMO Lir pj Li T x 66 Function Calls the mailbox options settings menu Switches to the selecting the menu prompts language menu Subsequently you are informed as to which languages are available and about the code numbers you need to enter to make your selection Entering the code number for the desired language 1 N Activates detailed help greetings on this menu Cancels the process and maintains the set greeting language to return to the mail box options menu Function Calls the mailbox options settings menu Calls the changing the PIN menu Entering the new PIN depending on the defaulted number of digits Finishes entering the new PIN ERGO Operating ERGO Short Reference COM CAT CET ss gt Cancels entering the new PIN for correction and takes you back to the mailbox options menu Re entering the new PIN for confirmation Finishes entering the PIN to
13. Silence Detection Parameters Remark If several parameters are used simultaneously they are entered in a row separated by a blank Entered invalid parameters are ignored and not displayed when this configuration tab 1s called again extended This parameter serves to release the setting options of the extended mode for all users See also the description under Defining Mailbox Options in the Extended Menu on page 43 In this mode you can use far reaching mailbox options per telephone keypad if no client is available at the respective work place The entry of this definition is extended pga Pre Greeting Announcement With this parameter string you can implement an additional welcome message for external inbound calls In this way you can have e g a company greeting played before the ERGO voice system answers the call and customers are thus immediately informed that they are connected to the right company The associating company specific greeting is not included in the ERGO scope of delivery If required you need to generate such a greeting yourself Some important remarks on this e The greeting file to be implemented must be generated in the PCM format e Its name must definitely be pregreetingann pom since only a greeting file with this name is played at this point e The directory where this greeting file must be stored is X MRS res e ERGO and then in the folder according to the selected language for example German Engl
14. Subsequently you first hear the currently active greeting Then you can make the following entries To record the greeting Press 5 Thereafter you are prompted to record the greeting text after the tone To stop recording the greeting pause Press star If required recording can be continued with pressing key 5 thus enabling the star key also corresponds to the pause function To copy the new greeting Press star again To review the greeting Press 2 To continue greeting recording after a break Press 5 To dismiss the current greeting and start recording a new one Press 4 To cancel greeting recording and return to the mailbox options menu Press hash To request detailed help on the functions available with greeting recording Press 0 If you do not want to record a new greeting To keep the old recording and return to the mailbox options menu Press star To delete the recording and return to the mailbox options menu Press hash 29 ERGO Operating ERGO Key Function Further mailbox option settings OF 30 ej e A e mM px To branch to the menu for recording the individual name Press 2 Your current name greeting is immediately played To keep the recording and return to the mailbox options menu Press star To rerecord the individual name Press 5 Subsequently you are prompted to record your name after the tone After recording your name you can use the same func
15. To request detailed help on the functions for recording the greeting Press 0 Selecting and activating a greeting E e Iw El To select and activate a greeting Press 2 Selection of the storage location where the desired greeting is saved You can use the keys 1 9 as selection criteria under which the respective greet ing is stored Press one of the 1 9 keys Subsequently the greeting currently stored in the respective storage location is played To use a greeting for internal messages only Press 1 To use a greeting for external messages only Press 2 To use a greeting for internal as well as external messages Press 3 To cancel the process and return to greeting selection another greeting can then be immediately picked Press hash 37 ERGO Operating ERGO Key Function 0 To request a detailed help greeting on this menu option Press 0 You can alternatively trigger the following functions instead of entering a number 0 To request a detailed help greeting on this menu Press 0 To cancel the process and return to the submenu for recording a greeting Press hash Defining the reply mode Defining the reply mode The reply mode is default set in a way that every caller can leave a message in your mailbox answering machine mode If you want to put a stop to this option in other words the caller is only to listen to a greeting infobox mode select this function to toggle between the
16. are found in the standard menu e Recording a greeting and activating it e recording your name which then appears as originator information in the message header at the recipient e switching from the standard to the enhanced menu e and additionally in the enhanced menu e Recording up to nine greetings and activating one of them e defining trusted numbers maximum of three e selecting the language for system greetings e changing the individual PIN for telephone access e switching the reply mode answering machine or information greeting 17 ERGO Operating ERGO e Alter your message options only possible in the enhanced menu e Installing the notification function informs about the arrival of new messages This includes the def inition of a mobile phone number as address for the notification and specifying the type of message the notification is to apply to e configuring further specific message options sorting or filtering switch in the mailbox accepting messages with attributes such as urgent or confidential To operate ERGO some standard entries can be made of which however only those are selectable that make sense in the corresponding menu See also Standard Key Allocation on page 13 2 1 1 Overview of Main Menu Functions The following overview includes all commands that can be called from the main menu The Page column informs you about where to find the detailed description of the
17. as you have entered and confirmed the valid service access number greetings immediately set in to guide you through the system Entry Keys Function ada _ With calls via the public network CL ae Dial the exchange connection of your organization via the public telephone network then proceed with entering the service access number or mm From an arbitrary connection within your organization Enter the service access number directly You are then prompted to enter the mailbox voicebox number then NEN us Enter your mailbox number and press star to confirm the entry 19 ERGO Operating ERGO Entry Keys Function un ag When you have entered an incorrect mailbox number Press hash to delete the entire entry and repeat entry of the mailbox number Press star to confirm the new entry You are then prompted to enter your PIN subsequently cnet a Enter your PIN and press star for confirmation as the case may be ano iin When you have entered an incorrect PIN O00 E l Press hash to delete the entire entry and repeat entering the PIN After identifying yourself via these entries you have directly accessed the main menu to edit your mailbox and a greeting first informs you as to whether you have received any new messages 2 1 3 Terminating ERGO You can clear the connection to ERGO any time this means no matter where you are in the menu To ter minate ERGO simply put the phone down Clearing the connectio
18. branch to the menu with the operating options for this message Press 8 Subsequently you can call the following functions applicable to the current message To immediately answer a message Press 5 Thereafter you are prompted to record the reply text after the signal To finish reply recording Press star If required recording can be resumed with pressing 5 thus enabling the star key also corresponds to the pause function Lx To send a reply this is alternatively accomplished when you put the phone down to clear the connection to ERGO Press star DS To review the reply Press 2 Subsequently you can listen to the text you have recorded en To continue recording pause function Press 5 Depending on the status of the arriving message normal important confidential or important and confidential you can set the status here Press 8 To dismiss the current recording and start a new one Press 4 ER a To cancel reply recording and return to the menu with the function options for this message Press hash el To request detailed help on the functions that can be performed after record ing a reply Press 0 22 ERGO Operating ERGO Key Function Further operation options after entry of 8 during message playback as the case may be To forward the current message to other subscribers in doing so it is possi ble to attach a voice comment to the
19. incoming phone calls are rerouted to the mailbox The corresponding mailbox is assigned via the redirected number Otherwise the operating options are identical with those already introduced with the answering machine mode see Dialing a Foreign Mailbox Answering Machine Mode on page 49 93 ERGO Operating ERGO 94 ERGO Operating ERGO Short Reference 3 Operating ERGO Short Reference Starting point for the overview of functions and how to initiate them is in this short reference that you are already in the corresponding mode after selecting the access code number and as the case may be the mailbox voicebox number and your PIN 3 1 Control Mode 3 1 1 General Settings in Control Mode Key sequence Function Calls the message playback menu Calls the recording and sending new messages menu Calls the connecting menu Calls the message options menu Calls the mailbox options menu 9 Activates deactivates Automatic Speech Recognition ASR SI gt co eo n no Activates detailed help greetings on this menu 3 1 1 1 Listening to Received already Read Messages Key Sequence Function Calls the message playback menu During Message Header Output Key Sequence Function Cancels the current playback and puts out the message directly Cancels the current playback and puts out the previous message Cancels the current playback and puts out the next message io e
20. no quotas have been defined in other words every user can occupy any desired storage capacity the settings performed here have no effect e You can determine whether or not it is permitted to establish an internal connection during mailbox usage or even to call an external subscriber You have to setup the function for internal numbers first before the option Calling an external number is possible from is enabled 4 2 6 System Use the System tab to set further settings determining the behaviour of the system General Options Recordings Menu User System Special Customer Test Telephone System Call Forwarding C B Channel soft Silence Detection during Recording Pause recording when silence detected Retrieving Messages from Server Mas number of total messages i n Time Behaviour of Promptings Delay of prompt playback in me o e Telephone System Call Forwarding The two switches in the upper portion of this tab are used to set the type of call forwarding which can occur either per PBX direct forwarding per telephone system or B Channel forwarding per PBX via 84 ERGO Configuring ERGO two channels of an ISDN board The selection you make here depends on the installed PBX If the available PBX supports direct subscriber connecting PBX hard switching should be set at any rate to save resources Only one ISDN channel is then allocated to connect to the MRS Server
21. options Cancels the process and takes you back to the main menu 3 1 3 Settings in the Enhanced Menu 3 1 3 1 Message Options Key Sequence Function Calls the message option settings menu Installing the Notification Function Key Sequence Function Initiates selection of the mobile phone to be addressed by the notification um l 48 Enables entering a calling number Confirms the calling number and takes you back to the message options menu se gt Cancels the process and takes you back to the message options menu Initiates activation of the notification Activates the notification for incoming voice messages Activates the notification for incoming fax messages co ro Activates the notification for incoming e mails 61 ERGO Operating ERGO Short Reference O O 09 ro Cancels the process to return to the message options menu Activates detailed help greetings on this menu Enables definition of further message options Switches the output sorting sequence from system to user defined Switches the output filtering from system to user defined Allows the urgent attribute for incoming messages Allows the confidential attribute for incoming messages Cancels the process to return to the message options menu Activates detailed help greetings on this menu Alternative functions in the message options menu Activates detailed help greetings on this menu Cance
22. options you reach this submenu when you press key 9 in the main menu you can e Edit greetings This includes e Preparing up to nine different greetings e activating these greetings e switching the mailbox playback mode from answering machine to infobox mere information greet ing without the option to leave a message e Record the individual name procedure as in standard mode e Define trusted numbers 34 ERGO Operating ERGO e Select the language for assistance greetings e Change your PIN e Switch back to standard mode Defining Greetings Greeting definition 1s performed in three steps Recording greetings nine different greetings are possible 2 Activating one of these nine greetings 3 Determining whether your mailbox is to operate in reply mode or merely as infobox in reply mode a caller can leave a message infobox operation only allows listening to a greeting Proceed as follows Key Function 9 To branch to the submenu for setting mailbox functions Press 9 After you have enabled key 9 you can choose from the following functions Key Function To branch to the submenu for defining greetings Press 1 Subsequently the currently activated greeting is played Then you can make the following entries Recording the greeting To branch to the submenu for recording the greeting Press 1 35 ERGO Operating ERGO Key Function Selection of the storage location for
23. return to the mailbox options menu Cancels entering the new PIN for correction and takes you back to the mailbox options menu 3 1 4 Extended Menu The extended menu released by the system administrator 1f users do not have a client GUI offers addi tional mailbox options settings besides those already available in the enhanced menu when you switch to the enhanced mode These settings are detailed functions to be activated with greetings Key sequence Function Calls the mailbox options settings menu Switches to the greetings menu Switches to the activating greetings menu 3 1 4 1 Settings in the Activating Greetings Menu Overview Key sequence is O Les col rol Function Enables definition of daytime mode greetings Enables definition of nighttime mode greetings Enables definition of time settings Checks the settings Activates detailed help greetings on this menu Cancels the process to return to the extended menu 67 ERGO Operating ERGO Short Reference 3 1 4 2 Description of Additional Settings in the Extended Menu Definitions for Greetings to be Played during Business Hours Key sequence um LET 68 O leol O c0 O leol Bloe Function Enables defining daytime mode greetings Enables defining separate greetings for internal and external calls Selecting greetings for internal calls 1 9 Subsequently the selected greeting i
24. the greeting You can use the keys 1 9 as selection criteria under which the respective greeting 1s will be stored Press one of the 1 9 keys Subsequently the greeting currently stored in the respective storage location is played Instead of entering digits the following functions can be triggered as alternative 0 To request a detailed help greeting on this menu Press 0 To cancel the process and return to the submenu for recording a greeting Press hash After playing the selected greeting 36 Lx E e lol Iw bx To record a new greeting Press 5 Subsequently you are prompted to record the greeting text after the tone To finish recording the greeting pause Press star If required recording can be continued with pressing key 5 thus enabling the star key also corresponds to the pause function To copy the new greeting Press star again To review the greeting Press 2 To continue recording the greeting after a break Press 5 To dismiss the current name greeting and start recording a new one Press 4 To cancel recording the greeting and return to the mailbox options menu Press hash ERGO Operating ERGO Key 0 Function To request detailed help on the functions for greeting recording Press Q Alternative to recording the greeting text key 5 LO To delete the currently selected greeting Press hash To keep the currently selected greeting Press star
25. to greeting selection Setting Time Definitions Valid for Daytime and Nighttime Mode Key sequence LL COMO CE O Checking Settings Key sequence Function Enables definition of times for the above defined greetings to become active The currently set times are put out beforehand Enables definition of the daytime mode starting time Entering daytime mode starting time entry format hhmm Example a greeting to become active from half past seven in the morning requires the following entry 0730 Subsequently you are taken back to the defining settings for daytime night time mode menu Enables definition of the nighttime mode starting time Entering nighttime mode starting time entry format hhmm Example a greeting to become active from half past six in the afternoon requires the following entry 1830 Subsequently you are taken back to the defining settings for daytime night time mode menu Activates detailed help greetings on this menu Cancels the process to return to the defining settings for daytime nighttime mode menu Function Branches to the daytime nighttime definitions output menu 71 ERGO Operating ERGO Short Reference co 0 Puts out daytime definition settings Subsequently the following settings are given out in sequence 1 Set daytime mode greeting for internal calls 2 Whether this greeting can be interrupted or not 3 Set daytime mode greeting
26. to the submenu for setting mailbox functions Press 9 To define trusted numbers Press 3 Subsequently you are prompted to determine one of the three storage loca tions for saving the trusted number BEN CHA To enter the storage location 1 3 ooo Press 1 2 or 3 Subsequently the trusted number if already available currently stored in the selected location is put out 39 ERGO Operating ERGO Key Function Instead of entering a storage location you can call the following functions 0 To cancel the process and return to the mailbox options menu Press hash To request detailed help greetings on the options in the activating trusted numbers menu Press 0 After entering the storage location For a new definition or alteration enter the calling number of the telephone connection to be trusted Enter a calling number To confirm the entered calling number Press star To correct the entered calling number Press hash You immediately reach the menu branch where you are prompted to enter a calling number Thus you can enter the new calling number at once For selection of a calling number already listed in the MRS database 40 Instead of entering a calling number you can select one of those already existing in the database For this purpose press star instead of entering digits Via a greeting the possible calling numbers from your database entries are then offered for se
27. two modes Press 3 0 To request detailed help greetings on the setting options in the greetings menu Press 0 To cancel the process and return to the mailbox options menu Press hash 38 ERGO Operating ERGO Recording the Individual Name Key Function 9 To branch to the submenu for setting mailbox functions Press 9 To record the individual name Press 2 The now possible operational steps are identical with those already described with the standard mode See Further mailbox option settings on page 30 Defining the Trusted Numbers The system considers a trusted number a specially defined calling number that rightly authorizes the caller to access their mailbox Thus these numbers are special terminal device calling numbers freely definable by the user who can then after dialing the corresponding access code number access the individual mailbox without specifying a PIN This can occur either via express or control mode for example from the mobile phone or from the private extension In ERGO you can define up to three calling numbers as trusted num bers Attention Keep in mind that trusted numbers may lead to a security problem when they get unsealed Everybody who is informed about which connection has been defined as trusted is in full con trol of a foreign mailbox Access to the express mode however requires the definition of at least one trusted number Key Function 9 To branch
28. you put the phone down It does not matter whether the calling number has already been determined by automatic calling number recognition or by an entry that you have performed The same applies when you have just recorded a greeting Here as well your activities are accomplished with putting the phone down thus the greeting is stored 12 ERGO Introduction ES To terminate the connection to ERGO as the case may be with transmission 7 of a prepared message Put the phone down 1 1 3 6 Icon Explanation b f Picking up the phone os Speaking O Putting the phone down ono ms Entering a digit string for example a telephone number or a PIN Entering commands via keys entering sequence from left to right The 3 indentation of the key icons indicates branching to another menu level 1 1 4 The ERGO Menu Structure The ERGO menu structure resembles a tree the branches of which figuratively speaking form the single menu levels Thus the main menu level which is reached first after the successful login procedure could be considered the tree s trunk from which you can branch to the single main and further to the detail functions In the description of this menu structure for example in the control mode standard menu you first find an overview of all functions originating from the main menu Subsequently starting from the main functions the entire menu structure in explained in detail 1 1 4 1 Standard Key Allocation
29. 0 Header Nachrichtenkopf esses 2l Icon Explanatio una rita 13 IM Integrated Mes saci dt 93 Infobox Op ration ai caba 11 35 Installing the Notification Function 32 Integrated Messaging IM esses 93 Interactive Voice Response IVR 94 IVR Interactive Voice Response esses 94 K Key Allocation for Confirmation Exit 83 L Laneuage Selec uo oes at ei b irae ao eate cron 4 Lastenins To Mess artesa ordre oe EO cia 21 Listening to Received Messages c0 cceeeeeeeeeeeeeees 21 Losit PtOCGdUufe iii oec eS oed E Pa Nada iu 9 11 Malba b avete e i dedo esae ied 9 94 Mailbox Filter Punctioti Lois 33 Mailbox Folder TU MD 90 Mailbox OPUS sota 34 Main ei D 20 Menu Time Behaviomt us tere ctt eicit caede dde 82 Menu CONS Ut Abl souci ede evan ete tti eed 82 Message Header rara ten efe dada 11 21 Message Header Playback i isn eoo ae 21 Message OPTIONS iia elo 22 Me ssace Playback n oe is 25 Messac Stor andr did E 94 Message Text BOY Justina 11 21 98 N Nighttime Mode Greetings viu ida 47 Notification per SMS Short Message Service 32 Number of Digits Tor PIN ducati 84 Number of Login AttemptS ococccccccccnccnnnnnononennnnnos 84 O Options Conti guration ncs rete oer reri nata 80 P Parameter TOC DIGI Sei rae ptc da ele ten
30. All entries you perform to use ERGO are exclusively made via keypad thus with the 0 to 9 keys the star key and the hash key Some recurring commands have been standardized for simplification In other words specific repetitive functions are always triggered with the same keys Of course they depend on whether the currently initiated 13 ERGO Introduction function makes sense in the just selected menu In the control mode main menu the commands are distrib uted among the keypad layout as follows Telephone Keypad Layout Function 2 Message playback 5 Pause activated deactivated interrupting and continuing message playback 7 Call functions 8 Switching to the options menu 9 Deleting the currently played back message 0 Requesting help detailed help greetings During message playback you can execute the following standard commands without greeting Entry Keys Under the keys by way of illustration you find the com mon audio tape icons 14 Functions with Message Playback Back to the previous message 2 Starting playback anew 3 Going to the next message 4 Rewinding by eight seconds resp three sentences 5 Playback pause 6 Running forward by eight seconds resp three sentences 8 Terminating playback and switching to the options menu 9 Deleting a message 0 Activating detailed help greetings Terminating playback and returning to the main menu ERGO Introduction 1 1 4 2 Star an
31. Iri InrobOX MOE ooo us Bh ahaa oes mte aos edere ird datore e ek Gi ut th era eo ee 75 3 4 Express MOS s m pesao 3 tok oe bea RE wats es aud PH Sod ea 75 4 Contiguring ERGO x55 dco a Sch Rede o aud en ii 77 d General a ri ist he anh Sie eise oie mls ek de ae iron 77 4 2 ERGO Configuration Tabs 0 0 eee eee eens 79 4 2 E Al OO by ath ae Fe d rot Dore M E cs dp Sf euis ir Sor Be eso Sande do A eae ae dosis 79 5 2c QUO D CNRC be add fae ene OG Rees He eee e SBS wee eae oh ee ees 80 A 2S WA CC ORONO Sis ty aici cen m dati Dodge eost arsi indo and way Qi aas eh ae A qd en De os fee arc 81 amu M lI MECP Mu 82 qo USO A sr ER TUS NN 83 ARNO SIEM cascos et batte dard TERES asia uie Eod depu iiid ope 84 Alo Dels ive det a Ven quc me aol m dd A cadat ae eh 86 ERGO Table of Contents 42 CUSTOM S iet es apes Seba e race tabu larem epos d iege Cup cU da 87 do RA 89 Solace RAE 91 9 1 GIOSSBEV PERO COLO E RRA 91 lier c pc O O 97 ERGO Introduction 1 Introduction 1 1 What is ERGO ERGO is the name of the new Cycos voicemail system This system represents access to the MRS Server via telephone It allows users in an Integrated Messaging IM or True Unified Messaging TUM environ ment to access their mailbox and also to perform a multitude of settings by means of telephone keys More over the system is not bound to a specific type of PBX Thus ERGO is the user interf
32. Messaging AUM Answering Machine Mode Guest Access Automatic Number Identification AND Automatic Speech Recognition ASR Backend BE Computer Telephony Integration CTD Connecting the outside world to the MRS kernel occurs via so called APLs Through APLs the kernel of the Unified Messaging Server is provided with MRS communication protocols APLs implement for example ISDN protocols Microsoft Exchange gateways TCP IP transporters etc Unfied Messaging resp Integrated Messaging extended with CTI func tions Computer Telephony Integration Access to the answering machine function via a special access number that either allows leaving a message in the mailbox or only playback of an info greeting Automatic calling number identification of the calling subscriber The number of the calling subscriber is isolated per ANI upon its transmis sion It can then be displayed or used for other purposes for example to open a database section holding further information on the caller if these data are available Via ASR it is possible to e g control IVR systems Backend is a special function within MRS in connection with True Unified Messaging TUM It provides access to the message store be it Microsoft Exchange Lotus Notes or MRS Every message store has an individual APL that fulfils this function With the MRS system this is e g the Mail APL for access to the MRS message store via TUM transactions Computer
33. Options CF MAS Monitor ERGOTESTSADMINISTRATOR File Edit View Tools Window Help c pe pape alaala alex ese CE Modules of ERGOTE Mie x p 34 MTA dialog O active Ei 3 ERGOTEST Connected pe y NV5 DI5 ready ERGOTES FNS Topics a NVS F D ready ERGOTES pa Linez gt a a NYS TOD ready ERGOTES a g Settings veg NWS ERGOTEST ready ER Haie MTA NVSIMAILBOX ready ERGI Heia Mailpl oR NVS ERGOTEST LISTPROL Ce de Tep pl a a NYVS LOAP MAIL ready ERI cde lsdrpl a a NYS NIL ready ERGOTES E Set Options a a NVS LDAP TRANS ready E Y Set Advanced Option 4 NVS MONITOR MAILAPL EF ms Smtp pl ven O NVS PIPE ready ERGOTES e 8 Web pl Ew MVS TCPIP ready ERGOTE 2a s i 34 NWS MCK 10 0101 ready EF PO 9 BB Th hd TIO dO ee d TTA 06 16 29 38 149 ladri pl ERGO w 00000009 Ergo 06 16 29 54 913 MTA Messages Doc O ERGOTESTI 06 16 29 54 953 MTA Messages Hep O ERGOTESTt In the IsdnApl Settings window now open select the configuration dialog for telematic protocols via the Protocols tab The window shows a list of available protocols that should already include the ERGO script If itis missing there you can enable the Add button and select ERGO Script TUM to subsequently integrate it from the list then displayed 17 ERGO Configuring ERGO EN Settings Line Bundles Bindings Resources Charges Restart Protocols
34. System Special Customer Test General Options Recordings Menu Activated Standard Functions vw Use Distribution Lists SMS Notification in case of new messages Activated Special Functions Reading out Emails TTS Navigation by using Speech Recognition ASA v Automatic Fax Receipt Carcel Apo In the Options tab you can generally deactivate functions if they are not needed or used resp activate them when additional features are installed The functions are administered by activating deactivating the corre sponding boxes After installation all standard functions as well as special functions that were installed then are already preset The following functions can be activated deactivated In the Standard Functions Activated section e Use of Office Phone Display Determines whether texts are to be send to the displays of called tele phones This function should be deactivated when a PBX not supporting a display 1s used e Use of Distribution Lists Here you can decide whether or not users are generally to be allowed to trans mit messages via distribution lists If this box 1s activated each address is checked for personal or global distribution lists If this 1s the case the message will be sent to all users in the list 80 ERGO Configuring ERGO e SMS Notification in case of new messages Here you can prevent notifications about newly incoming messages from being sent to mobile phones p
35. Telephony Integration is the general technical term for con nections between PBXs and computers It is basically telephony ser vice supported by computer technology This means in most cases that operation and display of telephony functions at the most different PBXs can occur via an arbitrary client To enable this the message server must be up to date with the various operating states of the termi nal telephone device and be able to pass them on to the respective cli ent 91 ERGO Appendix Control Mode or Direct Access Control mode with standard options Control mode with the enhanced menu Control mode with the extended Menu Database DB Dialed Number Identification Service DNIS Dual Tone Multi Frequency DTME 92 Describes special access to voicemail systems where users can directly access their mailboxes and perform all configurations The most simple applications such as computer supported calling num ber dialing up to complete call centers can be offered as service This includes besides supporting service features such as dialing consult ing alternating between conferencing etc also the acquisition of data to compile statistics See Enhanced Menu See Enhanced Menu See Enhanced Menu A database serves to store data according to specific rules Transmission of the number originally dialed by the subscriber to trace the rout of incoming calls This is important with ref
36. ablishing a connection to another telephone only restricted access to mailbox options 1 e you can only modify some of the existing mailbox set tings Furthermore this operation mode does not allow any message option configurations e g changing or installing the notification function When a user has become familiar with the functions after a certain settling in period they can decide on whether to use new resp additional functions by way of switching to the enhanced menu It would also be conceivable to handle normal operation exclusively via the standard menu and only to change to the enhanced menu for customizing special configurations e Enhanced Menu In the enhanced menu described in this manual under The Enhanced Menu in Control Mode from page 31 you can use all options required for modifying notification functions except special greeting message option configurations Beyond that you can perform further mailbox settings such as e g recording and activating greetings recording the individual name for greetings defining trusted num bers selecting a language for system greetings as well as altering the PIN If necessary you can also return to the standard menu from here In addition there is a special operation mode that however must first be released by the system adminis trator e Extended Menu In this mode you can set or modify additional options concerning time dependent greetings This refers in particular to the
37. according to the intended use greetings for daytime nightime mode for internal external call ers Integrated Messaging synchronizes user mailboxes between the MRS Server and a foreign system such as Lotus Notes or Microsoft Exchange inbox replication Thus the user can access via a voicemail system also the internal mes sages of the respective foreign system The more recent True Unified Messaging concept includes this function as well but without requiring double the message storage capacity 93 ERGO Appendix Interactive Voice Response IVR Mailbox Message Store Message Transfer Agent MTA Redirected Number REDIR SMS Short Message Service Standard Menu Telematic 94 IVR can be imagined as a voice computer Entries are made via a telephone s tone dialing keys instead via keyboard Contrary to graphic elements visible on a monitor output occurs in the form of prepared voice recordings or synthesized greetings played by means of text to speech Examples of IVR applications are voicemail systems or an automated attendant Mailbox is a data directory in which all incoming messages be it an e mail a fax a voice message or another service are stored Generic term for a mail system component that contains the user mail boxes With the MRS Server this is the Infostore APL The MTA is a main constituent of the MRS kernel It is responsible for managing the transmission paths of messa
38. ace via which the mailbox content is put out and mailbox functions are admin istered per telephone Mailbox is the term for the data directory in which all incoming messages be it an e mail a fax or voice message are stored for processing at a later date With reference to the manifold config uration options provided by ERGO the system as it s name already suggests enables ERGOnomic opera tion of all functions as far as possible 1 1 1 Installation ERGO installation occurs automatically with the MRS Server standard Setup if the license key includes this component It does not matter whether ERGO is implemented with a new MRS Server installation or added to an existing MRS environment at a later date In the second case the ERGO component is individually selected for installation During the actual installation reasonable default values are entered for the access numbers to the access modes The first three digits of the extension range are sequentially defined for the control mode the answering machine mode and the express mode These default values and all other default settings can be customized after the installation Editing of the set tings occurs via configuration tabs accessible via the MRS Monitor see See ERGO Configuration Tabs on page 79 1 1 2 Access Options Depending on your intention of dialing ERGO four different access modes are available e Control Mode The control mode also called direct access which is re
39. ached when you dial a specific code number offers the full ERGO functionality After dialing the access number code you normally need to identify yourself through specification of the individual mailbox number and your PIN login procedure If you call from one of the telephones of which the calling numbers have previously been defined as trusted numbers trustworthy calling numbers the system is accessed via automatic identification After verification of the access authority you can now access your mailbox to process newly incoming messages record new messages modify settings or to establish a connection to another telephone In addition mailbox configurations can be altered Details on direct access operation options are described in this manual under Control Mode Functions from page 17 ERGO Introduction In Direct Access you can choose from the following two operation modes e Standard Menu After first dialing in in the control mode you have automatically accessed the standard menu per default This menu described in this manual under Dialing the Individual Mailbox from page 19 offers a particularly clear operation of ERGO in control mode This is intended for users that e g operate ERGO for the first time or for someone laying emphasis on simple access to the most impor tant ERGO functions This mode imparts besides the basic control mode functions message play back recording and sending of new messages and est
40. ack to the main menu and restarts message output Takes you back to the main menu and plays the previous message ERGO Operating ERGO Short Reference Jis u eo ca Takes you back to the main menu and plays the next message Takes you back to the main menu and deletes the current message Directly initiates a return call to the originator Cancels the process to return to the main menu Activates detailed help greetings on this menu While a Message is put outt Key sequence eo se Ie ov len eo no Le o eo s enl no Function Restarts the current playback after you have enabled the pause key Cancels the current playback and puts out the previous message Cancels the current playback and puts out the next message Stops the current playback pause Rewinds the current playback by 8 seconds Runs forward the current playback by 8 seconds Cancels the current playback and deletes the message Cancels the process to return to the main menu Activates detailed help greetings on this menu Skips to the end of a message and calls operating options Enables immediate message reply and recording of a reply text Terminates recording Plays the recording Continues recording Dismisses the recording and starts re recording Cancels recording a reply Determines a status normal or important Activates detailed help greetings on this menu Sends the recording 9 ERGO Operating ERGO S
41. ccnnncnnnnnnnnnncnnnnss 05 U UL User Titeres et I as e eia 96 UM Unified Mess ari coca 96 United Messaging COM insista 96 Use of Distribution Lists eriaren it 80 99 ERGO Index 100
42. cess with keeping the set greeting language and return to the mailbox options menu Press hash When you log in at ERGO login procedure you generally need to enter a PIN as security measure unless access occurs via a trusted number see above For this purpose the system administrator assigns you a PIN that enables the first access to ERGO With this first access you should at any rate change the assigned PIN so that you are the only person knowing this number It identifies you as authorized to access the system When entering the PIN you must not remain under or exceed a fixed number of digits default set by the administrator Key 9 42 Function To branch to the submenu for setting mailbox functions Press 9 To branch to the PIN alteration menu Press 5 To enter the new PIN according to the defaulted number of digits Enter digit sequence To confirm the entry Press star Subsequently you need to enter the new PIN a second time To correct the entry Press hash Thereafter you automatically return to the mailbox options menu To enter the PIN anew press 9 then 5 etc again see above To enter the new PIN again for confirmation Enter digit sequence To finish entering the new PIN and return to the mailbox options menu Press star ERGO Operating ERGO Key Function To cancel entering the PIN for correction and return to the mailbox options menu Press hash Additional mailbox options Ke
43. connection Press 7 Per greeting the receiving stations are named that you can now directly con nect via telephone To connect to the operator Press 1 DS To connect to the representative of this mail voicemail box Press 2 Remark This function is only available if the mailbox owner has appointed a representative the corresponding entry must exist in the voicemail data base for this purpose A representative can also be defined via the Web Admin To connect to the mobile phone of the called mailbox owner Press 3 Remark The mobile phone number of this subscriber must exist in the voicemail database To switch to the control mode of the individual mailbox Press star To cancel the process and return to the main menu Press hash 92 ERGO Operating ERGO 2 4 Accessing the Individual Mailbox in Express Mode The express mode represents a simple fast playback mode It is particularly useful when you want to access your mailbox while being on the road To ensure easy usage only simplified message output is intended here that in addition only allows a mini mum of operating functions When you dial ERGO in this mode message output is immediately started with the first message with message header and the ensuing message All messages are then put out in sequence If the used telephone is a device that transmits dial information digitally or per DTMF tone dial ing you can enable arbitrary keys to trig
44. d Hash Key In this manual we assume that the star key generally serves to confirm previously made entries or to send messages The hash key 1s used for functions such as cancelling or correcting This functionality comes into effect per default after the installation and 1s therefore described here in this way But since some countries prefer the hash key as standard for confirming entries the administrator can exchange the function of the two keys by way of the corresponding setting This means the star key adopts the hash key s function and vice versa Since a manual cannot be newly issued for each of the two cases consider which setting currently applies to your device If the internationally customary operation of the hash key as means of confirmation corre sponds to your device configuration take this fact into account while reading the manual 1 1 4 3 Special Commands Shortcuts for the Practiced User Practiced users that are in a hurry can interrupt greetings with entries to quickly maneuver within the sys tem The following list indicates the available options e When you call the control mode you are normally prompted to enter a box number and confirm it with the star key If this call is made from your workplace telephone having the same calling number as the mailbox you can directly access your mailbox after enabling the star key as the telephone calling number is taken for the box number the ANI is accepted as box number S
45. definition of the extended greeting options The extended menu is exclu sively intended for users that do not have a computer at their workplace and need to perform further detailed mailbox settings per telephone keypad Since the definition of these functions is relatively complex and inconveniently executed via telephone other users should fall back on a corresponding client for example the Web Admin etc A detailed description of this function is found under Defining Mailbox Options in the Extended Menu from page 43 e Express Mode The express mode is the easiest and fastest way to access the individual mailbox Therefore this type of access 1s specially useful when you want to query your mailbox for new messages while being on the road For this purpose you need to dial the special express mode code number from one of the telephones previously defined as trustworthy of which a maximum of three is possible After the thus initiated automatic identification you receive all new unread messages sorted according to the 10 ERGO Introduction date of receipt in succession with a message header and the actual message text body Thus this access mode does not require a login procedure There 1s however the disadvantage that only two message functions are available when you press an arbitrary telephone key thus send a not particu larly specified DTMF tone the next message is switched to and pressing an also arbitrary
46. der 1s transmitted first It contains information concerning the number of new messages the status read or unread the type of message voice or e mail message etc the origi nator and the time of arrival Subsequently the associating message body 1s put out When you listen to all messages until the last one you are automatically taken back to the main menu after the last message has been played and you can then perform further operations 2 2 General Operation in Control Mode 2 2 1 Playing Received and Already Read Messages Press 2 in the main menu to access this submenu Key Function Listening to received and already read messages The user can configure Web Admin the output sequence sorting After pressing 2 playback immediately commences with the message header of the first message then fol lows if you do not have selected an editing function the automatic output of the message text Operation During Message Header Playback While the message header is put out you can make the following entries to control the playback procedure or to select other options Key Function To cancel the message header output and directly initiate the message play back Press 2 To skip to the previous message Press 1 To skip to the next message Press 3 21 ERGO Operating ERGO Key Function co To delete a message the header of which is being played Press 9 To skip to the end of the current message and
47. dividual Mailbox 0 0 eee 19 Zl TERMINAUNG EROS in ae ee waa Kon poi Ee e Sela MG Se aS 20 2 1 4 Selection Options in the Control Mode Main Menu 0 000 eee 20 2 2 General Operation in Control Mode 2 cc eens 21 2 2 1 Playing Received and Already Read Messages 00 cece een eee 21 Operation During Message Header Playback oooooooocoooommmo 21 Operation During Message Playback 0 00 cece eee eens 25 2 2 1 1 Recording and Sending a New Message 00 00 eee eee eens 26 2 2 1 2 Calling another Subscriber from the Main Menu sss 27 ERGO Table of Contents 2 2 2 The Standard Menu in Control Mode Simplified Mailbox Options 28 2 2 2 1 Mailbox Options in the Standard Menu 0 0 eee o 28 2 2 3 The Enhanced Menu in Control Mode 0 0 cee eee 31 2 2 3 1 Defining Message Options in the Enhanced Menu 32 Installing the Notification Function llle 32 Activating the Notification Function llle 32 Defining Additional Message Options o ooooooooonoooonoo nooo ooo 33 2 2 3 2 Defining Mailbox Options in the Enhanced Menu ooooo 34 DENIA GIeelings s si sata atia Rob dod Stc ed aida dia 35 Recording the Individual Name llle 39 Defining the Trusted Numbers o o o oocoocooonoo ee eee 39 Language Selection o oo
48. e it is also possible to store fax messages in the con nection s mailbox A detailed description of this mode is found under The Forwarding Mode from page 53 1 13 User Guidance The online user guidance is particularly convenient In ERGO it is performed in the form of voice prompts You can listen to these greetings while operating the system Depending on the connected PBX you additionally receive pieces of information via the telephone display if the device is such equipped When you call the individual or a foreign mailbox greetings guide you through the selectable options in the various menus Depending on the menu branch you are currently in these greetings name the functions that can be performed and also the entries you need to make to trigger the functions Thus you could e g be asked to press a certain numeric key to select a function or to enter a calling number resp your PIN Thereby you can make entries anytime during a greeting and need not wait for it to end In each menu branch it is possible to obtain detailed assistance on the currently selectable functions through pressing the 0 key 11 ERGO Introduction 1 1 3 1 Having System Greetings Repeated If you do not trigger any of the announced functions in the menu thus no key is pressed the greeting is re peated in a more detailed form Therefore simply wait until the greeting is repeated if you want to listen to it once again This is particularly reaso
49. er SMS for all subscribers If this function 1s activated users are able to configure their mailboxes so that will receive a SMS when a new message arrives via the ERGO menu or with the help of the Web Admin In the Activated Special Functions section e Reading out Emails TTS Serves to activate or deactivate the function of having e mails read out by a speech converter upon message query for all users Remark If you want to have e mails read out a license for the speech converter and another one for release in the MRS systems needs to be purchased in addition to the standard MRS scope of delivery The speech converter derives from a third supplier Elan but is also directly available via Cycos e Navigation by using Speech Recognition ASR This feature activates or deactivates menu operation per speech input for all users Functions are then triggered through articulating the desired command instead of pressing a key DTMF command e Automatic Fax Receipt Deactivate this checkbox if you want to suppress automatic fax message receipt Otherwise fax mes sages are automatically transmitted to the user s mailbox or telephone when a fax tone is recognized 4 2 3 Recordings User System Special Customer Test General Options Recordings Menu Recording Time general Minimal length of any recording in ma HH Recording Time Control Made Maximal length of a welcome in s 120 Maximal length of a
50. ere The adjustment range is between 1 s and 99 s the default value is 5 s Pause in miliseconds between two messages This concerns the time span between the end of the message just played and the output of the next mes sage The adjustment range is between 0 and 9999 ms the default value is 1000 ms Time Behaviour in Express Mode In express mode you can press an arbitrary key during message output to skip to the next message With two keystrokes in succession in a specific interval a connection to the originator is immediately estab lished To distinguish both types of entry the first one is followed by a short waiting period and if no second keystroke occurs the function first mentioned is triggered You can determine the waiting period here The adjustment range is between O and 9999 ms the default value is 1000 ms Remark If this value is set to 0 no connection can be established to the originator when you press a key the next mes sage is immediately switched to Key layout for confirm cancel Is used to exchange the star key hash key function Per default you can confirm entries with the star key and cancel current operations via hash If however you prefer an allocation according to international standard the key behaviour can be exchanged here thus hash gt entry confirmation and star key gt exit 4 2 5 User Ergo Script TUM E General Options Recordings Menu User System Special Customer Te
51. ere DTMF dialing has been dis abled He she calls a mailbox whose user activated the message assistant As he she cannot make any entries that will be recognized by the system a solution has to be found that this call will not be lost By default the system behaviour is designed in a way that this caller will be prompted to leave a message after a certain number of menu repetitions via a timeout routine If this function is activated the call will redirected to an operator after the preset number of menu repetitions e Menu repetitions until timeout Use this field to enter the number of menu repetitions until the call will be disconnected timeout Warning Leave this value to the default value 0 Usually a caller without DTMF enabled telephone will not listen to the menu more than once as soon as he she realizes that ERGO does not expect any input from him her 4 2 8 Custom General Options Recordings Menu User System Special Customer Test Customer Parameters Mote Unrecognized parameters will not be shown any more when restarting the configuration Carcel Apo Using the entry line in this tab you can enter special customer specific parameters 87 ERGO Configuring ERGO For the time being the following parameter entries are available extended pga and rmtopic and the five parameters prs recplen recplvl recslen and recslvl used to determine if there is a break at the moment
52. erence to special calling numbers e g 0190 to call a hotline since a special number call is also transmitted by the provider e g German Telecom via the nor mal local loops of the individual PBX The DNIS now enables to deter mine whether the caller has dialed the normal PBX extension number of a special calling number Multifrequency dialing process or tone dialing The terminal device sends a sequence of frequences in the audible tone range for transmis sion of the calling number from the terminal device to the PBX or to the operator in the analog network Each digit is represented as a fre quency mixture of two tones a high and a low one for example One is generated by transmission of 1209 Hz and 697 Hz In contrast to this defined loop interruptions generated by the contacts of a mechan ical dial pulse dialing ten interruptions corresponded to a dialed 0 were formerly used to transmit dial information In digital networks ISDN dial information is digitally generated and transmitted Trans mission of DTMF signals also supported by digital telephones can be used to call additional functions via the telephone keypad ERGO Appendix Enhanced Menu Express Mode EA Extended Menu Forwarding Mode Forward Access Frontend FE Greeting Integrated Messaging IM Control mode partition that allows full access to the message options and permits performing all mailbox settings except the enhanced gree
53. ettings 43 ERGO Operating ERGO 2 2 4 4 Mailbox Options in the Extended Menu As in the enhanced menu you reach these additional settings through calling the greetings activation menu Key Function 9 To set mailbox functions Press 9 After pressing key 9 enable key 1 to branch to the greetings setting menu once more Key Function To record a new greeting Press 1 Remark Through enabling key 1 you can record greetings here if you have not done this before and from there via key 2 you proceed to the greetings activation menu Key Function To activate greetings Press 2 Here you can use the following additional functions first at a glance Key Function To set greetings for the daytime mode Press 1 To set greetings for the nighttime mode Press 2 Remark The operational steps for defining the nighttime mode are identical with the daytime mode settings To set time definitions Press 3 To review the entire settings Press 4 44 ERGO Operating ERGO Key 0 Function To request detailed assistance on the current setting options Press Q To exit the process and return to the extended settings menu Press hash Setting Daytime Mode Greetings In the following you find a description of the entire menu serving to define all settings referring to this type of greetings It includes the functions e Definition as to whether greetings are to be set separately for
54. fax voice message or vice versa voice message fax e mail More details are found in the Web Admin description To switch the mailbox filter function from the system default setting to the user defined default Press 2 Remark User definitions for message output filtering are performed via the Web Administrator The periods and services to be considered for message playback can be set there More details are found in the Web Admin descrip tion 33 ERGO Operating ERGO Key Function Whether or not to allow messages labeled as urgent arrive at the mailbox via the answering machine mode Press 3 Remark This setting does not affect messages received per distribution list Whether or not to allow messages labeled as confidential arrive at the mailbox via the answering machine mode Press 4 Remark This setting does not affect messages received per distribution list To cancel the process and return to the message options menu Press hash 0 To request detailed help greetings on the enhanced message options Press 0 Alternative entry options in the message options menu O To request detailed help greetings on the message options Press 0 To cancel the settings in the message options menu and return to the main menu Press hash 2 2 3 2 Defining Mailbox Options in the Enhanced Menu Furthermore the enhanced menu allows additional mailbox option definitions When you now call the sub menu for setting mailbox
55. for external calls 4 Whether this greeting can be interrupted or not Subsequently you are taken back to the selecting greetings for internal and exter nal calls menu to modify settings there as the case may be Puts out nighttime definition settings Subsequently the following settings are given out in sequence 1 Set nighttime mode greeting for internal calls 2 Whether this greeting can be interrupted or not 3 Set nighttime mode greeting for external calls 4 Wheter this greeting can be interrupted or not Subsequently you are taken back to the selecting greetings for internal and exter nal calls menu to modify settings there as the case may be Puts out starting time settings for daytime nighttime mode First the daytime set tings starting time is given out followed by the one for night time mode Thereafter you are taken back to the defining settings for daytime nighttime mode menu Activates detailed help greetings on this menu Cancels the process to return to the defining settings for daytime nighttime mode menu 3 2 Answering Machine Mode After dialing in the answering machine mode allows access to a foreign mailbox by means of a special access code number Depending on the settings performed by the mailbox owner two modes are possible 1 Answering machine mode that allows you to leave a message and 2 infobox mode that only enables listening to a greeting When you have dialed in with the co
56. ger two functions 1 Termination of the played message with a subsequent skip to the next one and 2 direct call back to the message originator only possible if their calling number has been transmitted resp if this number is already known in the system Older devices still operating with pulse dialing require a separate tone generator sometimes used for remote answering machine query to directly enter the command tones via the telephone microphone In order to access the individual mailbox in express mode two prerequisites must be fulfilled 1 You need the special number defined for express mode access that as the case may be is obtainable from your system administrator and 2 the telephone terminal devices from which access to your mailbox is to be permitted require a particu lar specification trusted numbers After you have successfully dialed in message output starts without special legitimization per mailbox number or PIN You can initiate the following functions during message output Key Function To skip to the next message to be put out Press an arbitrary key once To initiate a call to the originator of the currently played message Press an arbitrary key twice within a specific interval The interval is determined by the system but if required can be customized via configuration settings 2 5 The Forwarding Mode The forwarding mode is the answering machine function that allows leaving a message when
57. ges dialogs and transac tions Redirected Number is a PBX feature An answering machine mode number is defined for a voicemail system This enables absent mailbox owners to have calls arriving at their telephone diverted to the special voicemail system number In this process the number of the originally called telephone is transmitted as Redirected Number and used by the voicemail system to divert calls to the desired mailbox Text transmission service per mobile phone You can send a text mes sage of maximal 160 characters to a mobile phone Another control mode partition in which for reasons of clarity in the operating menu some functions additional to the major ones play back recording of a message and establishing a connection to another subscriber can only be used restrictedly and others are not available at all This mode may make it easier for new users to start operating ERGO Users can switch to the professional mode themselves at a later date Derives from abbreviating and combining the terms telecommunication and informatic It basically describes the connec tion between classic telecommunication services such as voice or fax and the MRS Server ERGO Appendix Telephone User Interface TUD Text To Speech TTS Transaction True Unified Messaging TUM Describes the telephone as interface for entering voice and other data Here the telephone does not only serve to transmit voice message
58. gram e g MRS Monitor or a telephone with its display and keypad in a voicemail system such as ERGO or Phonemail Transmission of voice recordings to a mailbox Voice recordings can be for example incoming telephone calls that are forwarded to a mail box via call rerouting answering machine function Recording resp playback occurs either via telephone or a sound card implemented in the PC The Web Admin is a client operating program with graphic user inter face that allows to perform user and administrative settings at the MRS system via an Internet browser This implies that these configura tions can also be executed via Internet ERGO Index Index A Default Set Number of Digits for the PIN 42 Access MOS ds ended Doi n bn aeu De etu aba dd 9 Defining Greetings 35 ROCESS NUDE coco ane teat eI estet code eA 79 Defining the Trusted Numbers eee 39 Access ODUOBS uote a 9 Deleting a Message 24 Access Protocol Layer APL eene 9 Dialed Number Identification Service DNIS 92 Activating the Notification Function s 32 Dialing Ae IIO dioc ctis E Ee uice E OTS 19 Advanced Unified Messaging AUM 9 Direct Access see Control Mode 92 ANE for Display Texts usd 90 Direct Forwarding per Telephone System 84 ANI Automatic Number Identification 91 Directly Calling
59. h to the language selected by the user for his her mailbox If the mailbox is accessed directly the language configured for this mailbox will be used if no language was selected the default setting will be used If this function is not selected explicitely ERGO will try to offer the appropriate menu language depend ing on the access mode or the selected mailbox If the number of the caller is not transmitted ERGO will use the default language If the caller s number is transmitted ERGO may connect the number to a known user and derive the language settings from that If this is not possible user unknown the coun try code will be used to select the language e g if the ANI starts with 49 German will be selected 33 French 86 ERGO Configuring ERGO e Do not localize number before connecting In general all numbers are localized internally before they are sended as dial information e g to avoid that a connection that possibly could be setup internally will be routed as external call This option forces ERGO to ignore this localization and to dial the number directly Message Assistant If the user has configure his her mailbox so that the message assistant is activated instead of using it as answering machine only the behaviour of the message assistant can be determined by means of two vari ables e Connect to operator in case of timeout A caller uses a telephone that does not support DTMF dialing or wh
60. hort Reference LILIBE Lig pL CT ss tO Es co eo no eo e ond vo IEE Alternative operating options after enabling key 8 Enables forwarding the current message and recording a reply text Enables entering a recipient calling number and confirming with star Deletes the calling number entry if required and enables entering a new one Repeat this process for forwarding to several subscribers Finishes recipient selection Subsequently you can record a comment Finishes recording of a comment and sends it back to the operating options Plays the comment Continues comment recording Dismisses the comment recording and starts re recording Cancels comment recording Determines a status normal or important Activates detailed help greetings on this menu Sends a message with comment Alternative operating options after enabling key 8 Takes you back to the main menu and restarts message output Takes you back to the main menu and plays the previous message Takes you back to the main menu and plays the next message Takes you back to the main menu and deletes the current message Directly initiates a return call to the originator Cancels the process to return to the main menu Activates detailed help greetings on this menu 3 1 1 2 Recording and Sending a new Message Key sequence 98 Function Calls the recording and sending new messages menu ERGO Operating ERGO Short Refere
61. ing after pressing the key you can record your text Finishes recording a greeting Finishes and activates recording a greeting Plays the recorded greeting Continues recording a greeting Dismisses the recording and starts re recording Cancels message recording and takes you back to the mailbox menu SI Es lo ro FE EE Activates detailed help greetings on this menu Alternative operating options after output of the current greeting Maintains the current greeting and takes you back to the mailbox menu Deletes the current greeting and takes you back to the mailbox menu Recording the Individual Name Individual name recording with subsequent output of the current name greeting Starts recording the name greeting after pressing the key you can record the name Stops recording the name greeting Finishes and activates recording the name greeting Plays the recorded name greeting Continues recording the name greeting Le on ro gt E Dismisses the name recording and starts re recording 60 ERGO Operating ERGO Short Reference Cancels recording the name greeting and takes you back to the mailbox menu 0 Activates detailed help greetings on this menu Alternative operating options after output of the current greeting Maintains the current name greeting and takes you back to the mailbox menu Further Mailbox Option Functions 9 Switches to the enhanced mode LO Requests detailed greetings on the mailbox
62. ings for daytime nighttime mode and perform the associating time set tings Press hash Testing the Entire Daytime resp Nighttime Mode Settings Key Function To review the entire settings Press 4 To listen to the set daytime mode greetings Press 1 Now you hear with reference to daytime mode the corresponding greeting for internal callers first Then you are informed as to whether this greeting can be interrupted or not Subsequently the same is put out for external call ers To listen to the set nighttime mode greetings Press 2 Now you hear with reference to nighttime mode the corresponding greet ing for internal callers first Then you are informed as to whether this greet ing can be interrupted or not Subsequently the same is put out for external callers To play the set times for switching from daytime to nighttime mode Press 3 Subsequently the daytime mode starting time is put out first followed by the nighttime mode starting time 48 ERGO Operating ERGO Key Function e To request detailed assistance on the current setting options Press 0 To cancel the process and return to the menu branch where you can define greetings for daytime nighttime mode and perform the associating time set tings Press hash 2 3 Dialing a Foreign Mailbox Answering Machine Mode Access to the answering machine function occurs via a special code number of which you are informed by the system administrator as
63. internal and external calls or for both the same e selection of the respective greeting for this purpose e installation of the answering machine function enabling callers to leave a message or not e decision on whether or not greetings may be interrupted by an entry while being played Key Function To define daytime mode greetings Press 1 To determine separate greetings for internal and external calls Press 1 Remark Subsequently you are prompted to first select the corresponding greeting 1 9 for internal calls To define a greeting to be played with internal as well as external calls Press 3 Remark Subsequently you are prompted to first select the corresponding greeting 1 9 Remark After definition of a greeting for internal callers the procedure must subsequently occur for external callers in the same way too Apart from that the following settings are identical for both cases separate greet ings for internal external calls or the same greeting for both In other words no matter whether you select 1 or 3 the processes are the same in each case To enter the storage location where the desired greeting is saved Enter the corresponding number 1 9 Subsequently the selected greeting 1s played for reviewing 45 ERGO Operating ERGO Key Function O To request detailed assistance on the current setting options Press 0 To cancel the process and return to the menu branch where yo
64. ish UK or English US rmtopic Remove MRS Monitor Topic If the MRS Server is setup completely it may happen that no topic entry for ERGO monitoring can be created in the Components of MRS Server Name gt dialog as their number is limited max 20 This parameter string lets you setup the MRS Server in a way that it removes some existing topics from the IsdnApl branch or DIgApl and replace them by ERGO as topic This allows you to monitor ERGO s s activities in a logging window prs value in 1 10 seconds Pre Recording Silence In some system environments it may happen that a signal tone beep at the end of the recording will be stored together with the recording This can be avoided by entering a suitable value after this parameter That means the end of the recording will be mute for the time set 88 ERGO Configuring ERGO The following four parameters can be used to set the thresholds for length and peak level which are required to detect breaks recplen lt Value gt recplen stands for Record Peak Length Defines the minimum pulse length of a signal in order to be detected as such Default recplvl lt Value recplvl stands for Record Peak Level Defines the minimum peak level of a signal in order to be detected as such Default recslen lt Value recslen stands for Record Silence Lenght Defines the minimum silence length of a break in order to be detected as such Default recslvl lt Value
65. lection To select the calling number from the business phone database field 1 e the number of your workplace telephone Press 1 To select the calling number from the mobile database field thus the mobile phone number Press 2 ERGO Operating ERGO Key e 9 e ej Lx Language Selection Function To select the calling number from the private phone database field private telephone number Press 3 To select as trusted number the calling number of the phone you are having in use Press 4 To cancel this setting process and return to the menu for entering the trusted number Press hash To delete the trusted number of the currently selected storage location Press star To request detailed help greetings on selecting trusted numbers from the database Press 0 Depending on the system configuration greetings can be played in several languages Make your selection in the following manner Key 9 Function To branch to the submenu for mailbox functions setting Press 9 To branch to the language selection menu Press 4 The greeting then names the possible languages and also the numbers you need to press to select the desired one To enter the code number of the desired language 1 N Press 1 2 etc To request detailed help greetings on the language selection options Press 0 41 ERGO Operating ERGO Key Changing the PIN Function To exit this pro
66. les answering machine infobox mode o Activates detailed help greetings on this menu Cancels the process to return to the mailbox options menu 64 ERGO Operating ERGO Short Reference Recording an Individual Name Key sequence Function 9 Calls the mailbox options settings menu Switches to the individual name recording menu All further processes are identical with those described from page 60 Defining Trusted Numbers Key sequence Function Calls the mailbox options settings menu Switches to the defining trusted numbers menu Key sequence Function Sam l l PF Enables selection of a trusted number storage location 1 9 Subsequently the trusted number stored there is put out c Enables entry of the new trusted number for the selected storage location Stops entering the trusted number in the selected storage location Corrects the trusted number in the selected storage location or instead of entering digits Cancels the process to return to the defining a trusted number menu or Selects a trusted number from the MRS database 1f available there for the selected storage loaction Copies the calling number from the business phone database field Copies the calling number from the mobile phone database field Copies the calling number from the private telephone database field Lalic Copies the calling number from which a call is being made 65 ERGO Operating ERGO
67. lling number To confirm the calling number entry Press star Subsequently the connection is set up 27 ERGO Operating ERGO Key Function If you do not enable the star key for calling number confirmation but press the hash key instead this action 1s cancelled and you are taken back to the main menu The following operation options are given alternatively to entering calling numbers To establish a connection to the operator Press star or To stop the process and return to the main menu Press hash 2 2 2 The Standard Menu in Control Mode Simplified Mailbox Options The operating options described so far are the basic functions in control mode In this mode they are always availabe no matter which user settings standard or enhanced menu have been selected After first dialing in in the control mode you automatically access the menu that only provides the settings of the standard menu Besides the previously described functions you can therefore also use the simplified mailbox options They comprise recording one greeting recording the individual name and switching to the enhanced menu 2 2 2 1 Mailbox Options in the Standard Menu You reach this submenu after pressing key 9 in the main menu Key Function 9 Mailbox function setting 28 ERGO Operating ERGO After enabling key 9 you can choose from the following functions Key ej amp AW e mM bx Function To record a new greeting Press 1
68. ls Selecting the greeting 1 9 Subsequently the selected one is played Sets the mailbox to info mode greeting output only Sets the mailbox to answering machine mode a message can be left Activates detailed help greetings on this menu Cancels the process to return to greeting selection subsequently Determines that the greeting cannot be interrupted by any entry Determines that the greeting can be interrupted Activates detailed help greetings on this menu Cancels the process to return to greeting selection Definitions for greetings to be played out of business hours Key sequence Ble coll Function Enables definition of nighttime mode greetings Enables definition of separate greetings for internal and external calls Selection of the greeting for internal calls 1 9 Subsequently the selected greet ing is played Switches the mailbox to info mode greeting output only Switches the mailbox to answering machine mode a message can be left Activates detailed help greetings on this menu Cancels the process to return to greeting selection subsequently 69 ERGO Operating ERGO Short Reference Determines that the greeting cannot be interrupted by any entry Determines that the greeting can be interrupted Activates detailed help greetings on this menu Ol co Cancels the process to return to greeting selection subsequently HE Selecting the greeting for external calls 1 9
69. ls the process to return to the main menu 3 1 3 2 Mailbox Options Definition in the Enhanced Menu Overview of Functions in the Mailbox Options Menu Key sequence 9 o co lo kellel 62 Function Calls the mailbox options settings menu Switches to the greetings menu Switches to the individual name recording menu Switches to the defining trusted numbers menu Switches to the selecting the menu guide language menu Calls the PIN modification menu Toggles to the standard mode Activates detailed help greetings on this menu Takes you from the mailbox options menu back to the main menu ERGO Operating ERGO Short Reference Recording Greetings Key sequence 9 Key sequence lol Bell EdE Lo seg 8 ond no Function Calls the mailbox options settings menu Switches to the greetings menu Function Switches to the recording greetings menu Enables selection of a greeting storage location 1 9 Subsequently the greeting stored there is put out Enables recording a new greeting text Finishes greeting recording Finishes greeting recording and takes you back to the greetings menu for activa tion Plays the greeting recording Continues greeting recording Dismisses the recording and starts re recording Cancels message recording and takes you back to the mailbox menu Activates detailed help greetings on this menu Alternative operating o
70. m O to 9999 ms The default set value is O which means that no delay is intended 85 ERGO Configuring ERGO 4 2 7 Special General Options Recordings Menu User System Special Customer Test Activated Special Functions Simple determination of menu language Do not localize number before connecting Message Assistant Connect to operator in case of timeout Menu repetitions until timeout o Us this tab to setup further special functions Activated Special Functions e Use ANI as box number during login Enabling this function allows to determine an easy procedure for all users to access their own mailbox ERGO first determines the number of the calling device ANI If you dial into the control mode using your own telephone ERGO will lookup the corresponding mailbox number of this user and use it auto matically usually you would be prompted to enter the box number first Thus you do not have to enter the mailbox number manually only the access PIN has to be entered If the calling device has been defined by the user as trusted even entering the PIN becomes unnecessary you may access the con trol mode directly without further inputs e Simple determination of menu language This function allows you to determine by which criteria the menu language is selected in case of a call If it is activated the default language is used in the control and mailbox mode After login ERGO will switc
71. m the entry with the star key Enter digits and press star After confirmation with the star key you are prompted as to whether you want to address dial further subscribers greeting Next Recipient so that these receive the message as well Simply repeat the previously described procedure with the corresponding calling numbers Enter new digits and press star etc 26 ERGO Operating ERGO Key as the case may be Function To correct a wrong voicebox number entry Press hash After enabling the hash key you are taken back to the menu option where the calling number is to be entered To finish entering calling numbers Press star Subsequently you are prompted to record the reply text after the tone Further functions now selectable are identical with those described under After recording the following functions are available on page 23 2 2 1 2 Calling another Subscriber from the Main Menu Via this menu option you can dial an arbitrary subscriber This can be e g a voicebox or any external con nection Prerequisite for dialing an external subscriber is that you have the corresponding privilege You reach this submenu when you press 7 in the main menu Key Function Establishing a telephone connection to another subscriber After pressing key 7 you can immediately enter the calling number or via the star key be connected with the operator Key Function To enter the calling number Dial the ca
72. message Press 8 Remark 1 The message can be simultaneously forwarded to several sub scribers Remark 2 Via this function you can forward an incoming fax to a fax device where it is put out then To enter a recipient calling number and confirm it with the star key Dial the calling number and press star After confirmation with the star key you are prompted as to whether you want to address dial further subscribers greeting next recipient so that these receive the message as well Simply repeat the previously described procedure with the corresponding calling numbers Enter the calling number and press star etc To finish entering a calling number Press star Subsequently you are prompted to record the comment after the tone To correct a wrong calling number entry Press hash After enabling the hash key you are taken back to the menu option where the calling number is to be entered After recording the following functions are available To finish comment recording pause Press star If required recording can be continued with pressing 5 thus enabling the star key also corresponds to the pause function To send a message with comment Press star 23 ERGO Operating ERGO Key Function DS To review the comment Press 2 en To continue comment recording after a break Press 5 Depending on the status of the arriving message normal or important you can shift the status either f
73. mirsS 5 0 message routing system ERGO Voicemail System The range of functions described in this documentation were accurate at the time of this manuals printing The manufac turer reserves the right to make technical and functional changes as well as extensions and reductions without prior no tification No liability is assumed for any discrepancies contained within this manual Protocols pertaining to devices connected to the system are based on norms or extensions as required by marketing de mands Individual manufacturer protocols have been tested but no liability is assumed for error free performance in the various possible system configurations Furthermore manufacturers protocols are subject to change without notice Like wise possible subsequent licensing conflicts could occur in regards to support of these protocols For this reason even if depicted in this documentation manufacturer specific protocols can only be offered after agreement with the individual customer The information contained within this documentation is continuously being further developed and improved and is sub ject to change without prior notice No part of this documentation may be reproduced in any form by any means without the prior written permission of CYCOS AG Alsdorf Germany mrs CY FAX CY CALL and CY COS are registered trademarks of Cycos AG All other company names brand names and product names are the property and or trademarks of their
74. n to ERGO as the case may be with transmission of a prepared message Put the phone down 2 1 4 Selection Options in the Control Mode Main Menu In the following description of the single functions we assume that you have already accessed the main menu through dialing the service code number for the control mode with subsequent entry of the individual mailbox number and PIN Dialing in in the control mode can initiate two different starting scenarios 1 A new message has arrived since the last voicebox query announcement You have one new mes sage Remark if several new messages have been received in this period the number of new mes sages is announced then You have x new messages In this case all messages in the voicebox are automatically played starting with the new thus unread ones The playback sequence of the new messages 1s so determined that the new message arriving last 1s put out first Pressing the hash key enables you to stop playback any time to return to the main menu for selecting another function 20 ERGO Operating ERGO 2 No new messages have arrived in the meantime greeting You have no new messages Now you are free to decide which function to call If you want to start playback of messages that you have already read press 2 to trigger this function manually Here as well you can interrupt playback any time hash key and return to the main menu In both cases the message hea
75. nable when you could not properly hear a greeting If you still do not make any entries after a specific number of greeting repetitions the system clears the connection 1 1 3 2 Wrong Entries In the event that you enter a number invalid in a menu where you want to make a selection the system in forms you accordingly with a corresponding greeting invalid entry before it continues naming the func tions available in the menu and the entries required for their activation 1 1 3 3 Requesting Help In case you are not really shure about the purpose of the announced functions any more press the 0 key to obtain detailed assistance These additional help greetings explain the current selection options of the menu you have just accessed 1 1 3 4 Returning to the Main Menu Should you lose your way in the system in other words you do not know which menu branch you have currently accessed press the hash key to return to the main menu anytime Depending on the menu branch you are in it may be necessary to press the hash key several times in succession to return from the various menu levels to the main menu Key Function Exit and back to the previous menu level 1 1 3 5 Terminating the Connection You can terminate the connection to ERGO anytime simply by putting the phone down Remark In the event that you have previously recorded a message in the ERGO menu and the recipient number is known the prepared message is sent when
76. name in s 20 Recording Time Messages Maximal length of a message in s 120 In the Recording Time general section you can define the minimum lenght of an arbitrary recording welcome message name announcement or message All recordings falling short of the period specified here are automatically dismissed In this way you can prevent short noises from being stored as message The adjustment range is between 500 ms and 2000 ms the default value is 1000 ms 81 ERGO Configuring ERGO The Recording Time Control Mode section is used to determine the maximum length of welcome mes sages and name announcements Enter the required values number of seconds in the corresponding entry fields Remark If the messages exceed the preset time they will be cut off after the recording time has elapsed e The adjustment range for welcome messages is between 1 s and 999 s The default value is 120 s If the time entered is lt 15 s the value will be replaced automatically by the default value 120 s The reason for this 1s that 15 s before the end of the recording time a signal tone will played indicating that the end of the recording time is near e The same applies to name announcements except that the default value is 20 s In the Recording Time Messages field the maximum time allowed for messages is defined e The adjustment range is between 1 s and 999 s The default value is 120 s All other rules are the
77. nce After the Recipient system greeting se gt Es eo en no gt 5 Enables entering a recipient calling number and confirming with star Deletes the calling number entry if required and enables entering a new one Repeat this process for forwarding to several subscribers Finishes recipient selection Subsequently you can record the message Finishes message recording and takes you back to the main menu Plays the recording Continues recording Dismisses the recording and starts re recording Determines a status normal or important Cancels message recording and takes you back to the main menu Activates detailed help greetings on this menu 3 1 1 3 Calling an Arbitrary Subscriber Key sequence Function Calls the connecting menu Entering the calling number of the desired subscriber Enables entering a recipient calling number and confirming with star Deletes the calling number entry if required and enables entering a new one or before the calling number is entered Connects to the operator or Cancels the process to return to the main menu 99 ERGO Operating ERGO Short Reference 3 1 2 The Standard Menu in Control Mode 3 1 2 1 Mailbox Options Setting Key sequence Function 9 Calls the mailbox options settings menu Recording a Greeting Key sequence Function Enables recording a greeting with subsequent output of the current greeting Starts recording a greet
78. ng while the current name is put out you can already press key 5 new name recording or star maintain name greeting 15 ERGO Introduction 16 ERGO Operating ERGO 2 Operating ERGO 2 1 Control Mode Functions You can use your individual mailbox in control mode through entry of the service access number in case of doubt consult your system administrator for this number the box number and subsequently your PIN When you use your mailbox for the first time you receive a default PIN which with reference to securing your data should be changed immediately see Changing the PIN on page 42 It does not matter from where you call to access you mailbox After a successful completion of the login procedure you can use your mailbox without restriction You are enabled to e Edit newly incoming messages or those already played e Listening to new or already played messages you can play all voice messages and if a Text to Speech converter TTS is installed also e mails With fax messages only the associating message header is put out However message options can be fully used here e Delete messages e directly establish a connection to a message s originator e immediately send a reply to the originator or e attach a comment to the message and forward it e Record new messages and transmit them e Be connected with another subscriber or directly with the operator e Modify your mailbox options of which the following
79. ng number Press star Subsequently you are taken back to the message options menu Lx ES If you do not press the star key for calling number confirmation but the hash key instead this action is cancelled and you return to the menu where you can set message options and start this process anew for a possible mobile phone number correction Press number sign Activating the Notification Function To activate notifications Press 2 You can now decide for which type of messages notifications are to be sent To activate notifications for newly arriving voice messages Press 1 32 ERGO Operating ERGO Key ej B4 e lv Function To activate notifications for newly arriving fax messages Press 2 To activate notifications for newly arriving e mail messages Press 3 To cancel the process and return to the message options menu Press hash To request detailed help greetings on activating notifications Press 0 Defining Additional Message Options To define additional message options Press 3 To switch the mailbox sorting sequence from the system default setting to the user defined default Press 1 Remark User definitions for message output sorting are performed via the Web Administrator The criteria according to which incoming messages are given out are determined there Specification can be executed according to urgency time last or first mes sage 1s put out first or service sequence e mail
80. nns a7 V Setting Message Stats aio 24 VM VOE Malas 96 Short Message Service SMS cccceccccccecceeeeeeeeeeeeees 94 NOIS Mal WD daba 96 Sence Detectan o qe er e ertet optat 85 Simplified Mailbox Options ooccocccncccnnoncccnncnnccnnnninnnnns 28 W MADE RU D DEUM MEM ME CO S MONTE 96 SMS Short Message Services cscs deren esee eh do 94 J W rons Bites ia 12 Sorting Sequence in the Mailbox ooccocccccccnnncnnnos 33 Speech Recognition ASR cccccccnccnncncncnnncnnncninanininons 81 Standard Metz d oe e t Ure iii 10 28 94 DIL KE onar nte NET boa CEDE EINEN Fees eR Rd 15 Switching to the Enhanced Menu cccceeceeeeeeeeeees 3l System CONTOUTACION iia da 84 T Telefonzugang Eigene Mailbox anw hlen ssssusss 18 Telephone Access Man Mes ete eel t tei t tu d dre teure dete cnt 20 Telephone User Interface TUD 95 Test Paradis 89 Test CONO ULATION cil E 89 Text To Speech TIS asalta 95 Text to speech IES iaa 81 Time Behaviour in Express Mode 83 Time Definitions for Daytime and Nighttime Mode 47 TSAO a ee EORR NS 95 True Unified Messaging TUM 95 Trusted Number from Database Entries 40 Trusted NUtft Dets uec coeno tt RO cede 9 96 LES Text TOS peecon nd 95 TUL Telephone User Intetface cette 95 TUM True Unified Messaging cccccccc
81. nu for defining operating times Press 3 Here a greeting first informs you about the current time setting To determine the daytime mode starting time this starting time simulta neously marks the end of the nighttime mode Press 1 Now you can enter the time from which the desired daytime mode greetings are to be played The entry format is hhmm h hour m minute Both these entries need to be two digit To enter the time from which the desired daytime mode greetings are to be played Enter the corresponding digits Example You start working at half past seven The corresponding entry for activating the greetings that you have selected for this period is therefore 0730 To determine the nighttime mode starting time this starting time simulta neously marks the end of the daytime mode Press 3 Now you can enter the time from which the desired nighttime mode greet ings are to be played The entry format is hhmm h hour m minute Both these entries need to be two digit 47 ERGO Operating ERGO Key Function To enter the time from which the desired nighttime mode greetings are to be played Enter the corresponding digits Example The greetings intended for nighttime mode are to be activated from 16 45 The corresponding entry must then be 1645 e To request detailed help on the current setting options Press 0 E To cancel the process and return to the menu branch where you can define greet
82. o no Cancels the current playback and deletes the message 99 ERGO Operating ERGO Short Reference 96 oo Fs bello LINE Ho LIBE T li N lello lloll Cancels the process and takes you back to the main menu Activates detailed help greetings on this menu Skips to the end of a message and calls operating options Enables immediate message reply and recording of a reply text Finishes recording Plays the recording Continues recording Dismisses the recording and starts re recording Cancels recording of a reply Determines a status normal or important Activates detailed help greetings on this menu Sends the recording Alternative operating options after enabling key 8 Forwards the current message enables reply text recording Enables entry of a recipient calling number entry confirmation with star key Deletes the calling number entry 1f required for re entering a new one Repeat this process to forward a message to several subscribers Finishes recipient selection Subsequently you can record a comment Finishes recording of a comment and sends it back to the operating options Plays a comment Continues comment recording Dismisses comment recording and starts re recording Cancels comment recording Determines a status normal or important Activates detailed help greetings on this menu Sends a message with comment Alternative operating options after enabling key 8 Takes you b
83. o e definition of the message types you are to be notified about e determination of further message options for example selecting the sorting sequence and filtering or labeling messages urgent confidential Extended mailbox options to be reached via key 9 e of which the following refer to greetings e Preparing up to nine different greetings e activating one of these greetings e switching the mailbox playback mode from answering machine to infobox mere information greet ing without the option to leave a message e Recording the individual name procedure as in standard mode e Defining trusted numbers e Selecting a languag for help greetings e Changing the PIN e Switching back to standard mode 31 ERGO Operating ERGO 2 2 3 1 Defining Message Options in the Enhanced Menu The notification function allows transmission of a note per SMS Short Message Service to the mobile phone to inform you about the arrival of new messages You can determine for which type of message this notification 1s sent Press 8 in the main menu to reach the submenu for setting message options I Key Function To set message options Press 8 Installing the Notification Function After pressing key 8 you can install the notification function Key Function To define the mobile phone number the notification is to be sent to Press 1 o To enter the mobile phone number Enter digit sequence To confirm the calli
84. ooooooonor hn 41 Changing Melendi 42 2 2 4 Defining Mailbox Options in the Extended Menu oo o ooocooococooooo 43 2 2 4 1 Mailbox Options in the Extended Menu 0 0000 cee om 44 Setting Daytime Mode GreetingS oooooooonoonnen ne eee 45 Setting Nighttime Mode GreetingS 0 0 eee eee 47 Time Definitions to Switch from Daytime to Nighttime Mode 47 2 3 Dialing a Foreign Mailbox Answering Machine Mode o oooooo 49 2 4 Accessing the Individual Mailbox in Express Mode 0 000 eee eee eee 53 2 5 The Forwarding ModE recse nads uaa a eee eee 53 3 Operating ERGO Short Reference 000 c eee ee 55 31 GONtoONMOde TET 55 3 1 1 General Settings in Control Mode 0 0 cc eee 55 3 1 1 1 Listening to Received already Read Messages 0000005 55 During Message Header Output 0 0 0 0 eee eee 55 While a Message is put OUtt n nanana aana aa eens 57 3 1 1 2 Recording and Sending a new Messag 0 ee eee 58 3 1 1 3 Calling an Arbitrary Subscriber 0 2 0 0 eee 59 3 1 2 The Standard Menu in Control Mode 2 0 ee 60 94 2 D MallBox DIOS o Cloro iba 60 Recording a GreetidQ oo ooooooooo n 60 Recording the Individual Name o o oocoococonoooe es 60 Further Mailbox Option Functions 0 0 0 00 ccc ee ees 61 ERGO Table of Contents 3 1 3 Settings in the Enhanced Menu
85. ou back to foreign mailbox selection When you have dialed in with the corresponding service code number the greeting message assistant of is then put out you can use the following operating options provided the mailbox is in infobox mode 73 ERGO Operating ERGO Short Reference Key sequence Function Oog Enables dialing the mailbox number of the desired subscriber Finishes entering the mailbox number Consequently the infobox greeting of this mailbox is played When the end of the greeting has been reached connection to this foreign mailbox is automatically cleared During the infobox greeting output Switches directly to the control mode main menu for the individual mailbox instead of mailbox number dialing Switches directly to the control mode main menu for the individual mailbox instead of mailbox number dialing 3 3 Forwarding Mode If you have your telephone rerouted to the individual mailbox a caller is automatically put through to this mailbox thus without special access code number Depending on the mode your mailbox is in answering machine mode or infobox mode the caller has the following operating options 3 3 1 In Answering Machine Mode Key sequence Function While the greeting is put out Cancels the greeting and switches directly to the control mode main menu for the individual maibox After greeting playback Immediate recording of a message in the mailbox Finishes recording pause Pla
86. ptions after current greeting output Maintains the current greeting and takes you back to the mailbox menu Deletes the current greeting and takes you back to the mailbox menu Activates detailed help greetings on this menu Alternative functions before entering the storage location Activates detailed help greetings on this menu Cancels the process to return to the recording greetings menu 63 ERGO Operating ERGO Short Reference Activating Greetings Key sequence Function 9 Calls the mailbox options settings menu Switches to the greetings menu Selecting a greeting Key sequence Function Switches to the activating greetings menu OOC T Enables selection of a greeting storage location 1 9 Subsequently the greeting stored there is put out Uses the greeting for internal calls and takes you back to the activating greetings menu for definition of a greeting with external calls o Uses the greeting for external calls and takes you back to the activating greetings menu for definition of a greeting with internal calls Uses the greeting for internal and external calls Cancels the process to return to greeting selection o 5 ca Activates detailed help greetings on this menu Alternative functions before entering a storage location 0 Activates detailed help greetings on this menu Cancels the process to return to the greetings menu Alternative Functions in the Greetings Menu Togg
87. respective com panies Copyright O 1992 2002 CYCOS AG Joseph von Fraunhofer Str 7 D 52477 Alsdorf Tel 49 2404 901 0 Fax 449 2404 901 100 020301 ERGO Table of Contents Table of Contents Table of GOntehlIs quitar mE RERE GT ESQ EE mE cade eb aer a eR eR E da 5 ugisiurereltieiifo pe LP 9 TeV Whats ERGO lio sot boa e dc ae tru ee WORE oS a pp ad 9 dedo MPVS TAM AUN ac doe dern dto e cnc da wd etn nc eden Gaede tet be rta ded ade dte vpn dob tout paie ode a 9 Lol CCC SS OO NOMS uer tm nin a quein ando a AU eine caged ose S ee ieee 9 Walco WISER GUIDANCE A didus Mem aov ao ca ies d A ed ee bee 11 1 1 3 1 Having System Greetings Repeated 2 0 00 ee 12 121 5 2 WEODO EDITOS raceri en BR Kae p dono a ert oy A ra aii 12 T 1 59 ACQUCSTNG Heladera bo aca dde ue ande oe doa ot cade ada 12 1 1 3 4 Returning to the Main Menu llle 12 1 1 3 5 Terminating the Connection llle 12 lc 1 9 6 ICOM ExplanallQlyss 5 2 Oc ace ri i oe OA DEL aw o uw Udo Se aed 13 1 1 4 The ERGO Menu Structure llle s 13 1st Ast Standard Key AIOGSLOFI 2o aue md Dt pee AA E EDS 13 1 1 4 2 Star and Pound Key o oooocococ enr 15 1 1 4 3 Special Commands Shortcuts for the Practiced User 15 2 Operating ERGO uae ae Mee de we ae eee ee oa 17 2 1 Control Mode FUNCIONS op harc St ke eed tl eee he bao 17 2 1 1 Overview of Main Menu Functions 0 0 000 0c eee 18 2 1 2 Dialing the In
88. respective function in this manual Key Function Page Playing received and already read messages The out 21 put sequence sorting can be configured by the user Web Admin Recording and sending a new voice message 26 Connecting to an arbitrary subscriber 27 0 Activating a detailed help greeting on the main menu 12 9 Activating deactivating automatic speech recognition 12 ASR Starting from the current state the respectively other state is selected via this key combination Press star then 9 Additionally in standard mode 9 Setting mailbox options recording a greeting 28 announcement the individual name and switching from the standard to the enhanced mode 18 ERGO Operating ERGO Key Additionally in the enhanced menu 9 Function Page Setting message options notification and further voice 32 mail options Setting mailbox options extended functional range 34 For example you can now record up to nine greetings and select two of them for internal external calls defining trusted numbers changing the language selec tion for system greetings and the individual PIN 2 1 2 Dialing the Individual Mailbox You can dial your individual mailbox from your telephone as well as from an arbitrary internal or external device When you call your mailbox via the public telephone network first dial the exchange connection of your organization followed by the control mode service access number As soon
89. rom normal to important or from important to normal Press 8 S To dismiss the current comment recording and start a new one Press 4 ES To cancel comment recording and return to the menu with the function options for this message Press hash e To request detailed help on the functions available after comment recording Press 0 Additional operating options To restart message playback Press 2 To continue playback with the message previously put out Press 1 co To continue playback with the next message Press 3 o To delete the current message and continue playback with the next message Press 9 N To directly call back the originator Press 7 ES To cancel the procedure and return to the main menu Press hash 24 Key 0 ERGO Operating ERGO Function To request detailed help on the additional operating options Press Q Continuation of the operating options during message header playback 0 To cancel message playback and return to the main menu Press hash To request detailed help on the functions available during message header playback Press 0 Operation During Message Playback While the actual message body 1s put out you can make the following entries to control the playback pro cedure or to branch to other options Key e e e Iw ke o Function To restart message playback inclusive the message header Pres
90. rresponding service code number the greeting message assistant of is then put out you can use the following operating options provided the mailbox is in answering machine mode 72 ERGO Operating ERGO Short Reference Key sequence T AOL lello s len vele is eo ro Function Enables dialing the mailbox number of the desired subscriber Finishes dialing the mailbox number Consequently the greeting of this mailbox is played Alternative to finishing the digit entry Cancels the process for correction of the mailbox number and takes you back to mailbox selection Switches directly to the control mode main menu for the individual mailbox instead of mailbox number dialing After greeting playback Enables recording a message for this mailbox Finishes recording pause Plays the recording Consequently your message is put out Continues recording Dismisses the recording and starts re recording Cancels reply recording and takes you back to mailbox selection Determines a status normal or important Activates detailed help greetings on this menu Sends the recording Establishes a connection to an arbitrary subscriber Connects to the operator Connects to the representative Connects to the mobile phone of the mailbox owner Cancels the process to return to the menu after greeting playback Switches to the control mode of the individual mailbox Cancels the process and takes y
91. s played Sets the mailbox to info mode greeting output only Sets the mailbox to answering machine mode a message can be left Activates detailed help greetings on this menu Cancels the process to return to greeting selection subsequently Determines that the greeting cannot be interrupted by any entry Determines that the greeting can be interrupted Activates detailed help greetings on this menu Cancels the process to return to greeting selection subsequently Selecting greetings for external calls 1 9 Subsequently the selected greeting is played Sets the mailbox to info mode greeting output only Sets the mailbox to answering machine mode a message can be left Activates detailed help greetings on this menu Cancels the process to return to greeting selection subsequently Determines that the greeting cannot be interrupted by any entry Determines that the greeting can be interrupted Activates detailed help greetings on this menu Cancels the process to return to greeting selection O um HE o ea e O eo ERGO Operating ERGO Short Reference Alternative to selecting greetings for internal and external calls Activates detailed help greetings on this menu Cancels the process to return to the defining settings for daytime nighttime mode menu if the greeting for internal and external calls is to be the same Enables definition of the same greeting for internal and external cal
92. s 2 To skip to the previous message Press 1 To skip to the next message Press 3 To stop message playback pause Press 5 To rewind playback by eight seconds resp three sentences Press 4 To run forward in playback by eight seconds resp three sentences Press 6 To delete the message just given out Press 9 25 ERGO Operating ERGO Key Function To skip to the end of the message currently put out and branch to the menu with the function options for this message Press 8 When you enable key 8 the same functions are selectable as with the previ ously described branching from the message header playback see page 22 branch to the menu with the operating options Further functions during message playback To cancel message playback and return to the main menu Press hash O To request detailed help on the functions available during the message body output Press 0 2 2 1 1 Recording and Sending a New Message You are taken to this submenu after pressing 5 in the main menu Key Function Recording and sending a new message Remark This message can be simultaneously sent to several recipients After you have pressed key 5 you then receive the Recipient greeting you can immediately start enter ing the calling number s for the recipient voicebox es Thereafter the following operating options are available Key Function ona EE To enter the voicebox number and confir
93. s but can also be used as entry device via the 12 keys of the keypad and depending on whether this function 1s currently supported as display Conversion of a text mail into a spoken message by means of special programs Incoming e mails can thus be called via a Telephone User Interface TUD Mechanism within the MRS system to enable communication exchange between single components Transactions are required 1f short messages need to be quickly exchanged Examples are transac tion protocols for CTI and ACD where telephone statuses are transmit ted to CTI clients such as TrayPhone via transactions Transactions within the MRS system must not be confused with database transac tions True Unified Messaging describes a user mailbox access mode where via transactions messages are queried from a Backend The Backend accesses the respective message store and delivers the mailbox data The message store need not be the MRS owned Infostore but can also be located at Microsoft Exchange or Lotus Notes Not until access occurs via a Frontend such as a voicemail system are data queried from the Backend and only transmitted to the MRS Server in case of a foreign system such as Microsoft Exchange or Lotus Notes Thus TUM has the advantage that contrary to Integrated Messaging no double data management is required to access user data under Micro soft Exchange or Lotus Notes by means of a Telephone User Interface 95 ERGO Appendix Trusted
94. same than for welcome messages and name announcements 4 2 4 Menu User System Special Customer Test General Options Recordings Menu Time Behaviour of Menu Pause between short long menu in s E Pause until menu repetition in 5 Pause between two messages in ms Dr Time Behaviour of Express Mode Time between double keystroke in mej O00 Key layout for Confirm Cancel Star Hash 7H o HasheStar H In this configuration tab the menu time behaviour is set Additionally you can customize the interval in which the two DTMF entries have to be made to directly call an originator See also Accessing the Individ ual Mailbox in Express Mode on page 53 Furthermore you can exchange the functional allocation of the star and hash key this option is intended to meet the corresponding customer concern The following parameters can be set e Pause in seconds between the short long menu After the complete output of system greetings in a menu a more detailed system greeting is automati cally switched to after the pause you have specified here The adjustment range is between 1 s and 99 s the value default set with the installation is 4 s 82 ERGO Configuring ERGO Pause in seconds until menu repetition Once the short and consequently the long menu have been played completey the output procedure starts all over again after a break The time between repetitions can be modified h
95. st Security Login attempts until Failure E Min number of digits Far PIM Default PIN for new users pono Limitations Mailbox fill level threshold in Calling an external number is possible from Internal number Extemalinumber TNI In the Security section you can modify the system defaults set for maximum permissible login attempts and the number of digits for the PIN 83 ERGO Configuring ERGO e The default number of login attempts 1s three which represents a reasonable compromise as regards user friendliness and security You can however select a value between one and ten to determine how often login attempts may be performed before the call is disconnected after too many faulty entries box numbers or PIN e You can adapt the number of digits for the PIN to your security concept as well PIN definitions can range here from 1 to 23 digit Default set is a six digit PIN e Default PIN for new users lets you assign a default PIN for each new user enabling a first login to the system The user should be informed that he she has to change the PIN immediately The Limitations section allows the following settings e A warning about the current mailbox fill level is issued according to the threshold you specify here Enter the threshold value in percent This value refers to the quota value currently assigned to the respective user in the MRS system thus the allocated storage capacity If
96. switch to the control mode of your individual mailbox through enabling the star key 49 ERGO Operating ERGO Entry Keys Function then oda ms Entering the desired mailbox number and confirming the entry with the star key ona moy Cial If you enter a wrong mailbox number Press hash to delete the entire entry and subsequently repeat entering the mail box number Press star to confirm the new entry Alternative to entering the foreign voicemail number To switch to the control mode of the individual mailbox Press star A greeting informs you as to whether you are connected to the correct mailbox and whether you can leave a message In reply mode a message can be left you can execute the following functions Key Function To record a message for the foreign mailbox Press 5 Subsequently a greeting prompts you to start recording after the tone Now you can use the general functions available after recording a message To finish recording a message pause Press star If required recording can be continued after pressing key 5 thus enabling the star key also corresponds to the pause function Lx To send a message Press star DS To review a message Press 2 en To continue recording after a break Press 5 50 ERGO Operating ERGO Key ej e Le Function 99 66 To set one of the message statuses normal important confidential as well as important and
97. t ing functions Simple fast playback mode that can also be reached via a special access number for example when you query mailbox data while being on the road This mode requires the user to previously specify from which connection this is to occur trusted number The message out put sequence is determined by the filter settings you have perfomed Control mode partition exclusively intended for users that do not have a client at their workplace so that these users can further set their detailed mailbox options per telephone key pad Other users should fall back on a corresponding client for example the Web Admin etc to define these functions since the configuration is relatively complex and laborious via telephone Answering machine function that allows leaving a message when incoming telephone calls are rerouted to the mailbox Assignment to the corresponding mailbox occurs via the redirected number Frontend is a client application that realizes access to a user s mes sages via True Unified Messaging transactions to a Backend Exam ples of such applications are the ERGO and Phonemail voicemail systems With a voicemail system a greeting is what a caller hears first This can be a general salutation by the system as well as an individual message recorded by the mailbox owner The ERGO voicemail system e g allows preparing up to nine such greetings Further settings enable selecting the desired greetings from this pool
98. tent pec tt tide 89 OMS EM 89 q A 89 A DE 89 Parameter ENIES dla 88 Pause between short and long menu entries 82 Pause between two Messages ocococccccccccnoncncnnnnnnnonnnnnos 83 Pause until Menu Repetition oooccccccncncncncnnncnoninonins 83 Ps A NI Mri ret OMA 88 Phone Displayen e lie 80 R Readino out E mail S ain dct ED aR 81 R c rdins a tec 29 Recording a Message for the Foreign Mailbox 50 Recording new Messages oooccccccncnonncnnnnnnncnnnnnnnnnnnnnnnos 26 Recording the Individual Name 39 Recording Time Common ooccccnnncnnnnnncnnnonnnnnnnonininonos 81 Recording Time Control Mode 82 Recordings Configuration cocccccccnccnnnnnnonnnnnnnnnnnnnnnnnos 81 fecplen Parameter aisla 89 tepic aio 89 reeslen Parameltet cai ce Lote e a d EE edat 80 recs VISA Parameter usada 80 REDIR Redirected number eere 94 Redirected Number REDIR eeeeeee 94 Reply Modest cos 35 ERGO Index Retrieving Messages from the Server 85 Use of Office Phone Display eel 80 topie Parameter eian a wanntanensl 88 User id McLaren 11 User Interface Ul oooonnnnnnnnnccnnnononccnnnnnncononananiconanonoss 96 S User COMU aaa ee asin ewan 83 SCCULILY SCLUINGS add 83 Selecting and Activating a GTeetiOg ccocncnnnnnnnnnnncnnn
99. the Originator 24 Answering Machine Mode ee 11 49 91 Directory tor Gree ne Piles ani or eem nene 88 APL Access Protocol Layer ees 9 DistribUtton LSU mee ae 80 ASR Automatic Speech Recognition 9 DNIS Dialed Number Identification Service 92 AUM Advanced Unified Messaging 91 DTMF Dual Tone Multi Frequency 92 Automatic Identification eee 9 Dual Tone Multi Frequency DTMEF nee 92 Automatic Number Identification ANLT 9 Automatic Speech Recognition ASR 9 E Enhanced Men ias 10 31 93 B ERGO ii 9 Backend BE PP aen ee 91 ERGO Menu Structure 15 BE Baca tc 91 ERGO Soenpt ssssssssssssseeeeeeneeee za Beantwortungsmodus festlegen ooonncocccnnnnnconnncnnnnnns 38 Establishing a Connection during Mailbox Query 84 Body Message Text ccccccccsccsscssssssssssssscssesscsssssesesses 11 Establishing a Telephone Connection 31 52 Express Mode lis 10 53 93 Extended Menu 10 43 93 C Extended Parameter tinas 88 Calling another Subscriber ooooocccccccncnnnnonnnnnnnos 24 Chane me the RIN tot tae bestes 42 F Company Files oin entente t rra pea e bor ore et 80 Computer Telephony Integration CTD Me LT seo 9 EdEed ADU dos nai a coena 90 Connecting a Mobile Phone
100. the case may be In this mode you can directly dial the message assistant voice mail of an arbitrary subscriber You are then enabled to leave a message in the mailbox or an infobox greet ing is merely played This again depends on the mode set by the respective subscriber After dialing in you are prompted per greeting voicemail number of to enter the voicemail number of the desired subscriber from here you can alternatively switch to the control mode of your own voicebox through enabling the star key It is possible to dial the foreign mailbox from your individual telephone as well as from any internal or external telephone When you want to make a call via the public telephone network dial your organiza tion s extension number followed by the service access number for this access mode answering machine mode As soon as you have entered and confirmed the valid service access number greetings set in to guide you through the system Entry Keys Function LL mm With calls via the public telephone network Dial your organization s extension number via the public telephone network then continue with entering the service access number for the answering machine mode or From any connection within your organization Directly enter the service number for the answering machine mode A greet ing message assistant of then prompts you to enter the desired mailbox voicebox number Instead of entering the mailbox number you can
101. tions as after recording the greeting To finish recording the individual name pause Press star If required recording can be continued with pressing key 5 thus enabling the star key also corresponds to the pause function To copy the new greeting Press star again To review the name greeting Press 2 To continue name greeting recording after a break Press 5 To dismiss the current name greeting and start recording a new one Press 4 To cancel name greeting recording and return to the mailbox options Press hash To request detailed help on the functions selectable with name greeting recording Press 0 ERGO Operating ERGO Key Function Further mailbox options available here are 9 To switch to the enhanced menu Press 9 0 To play detailed help greetings on the mailbox options menu settings Press 0 To cancel the process and return to the main menu Press hash 2 2 3 The Enhanced Menu in Control Mode Access to all mailbox options and setting of message options When you enable key 9 and the standard menu was previously selected the standard menu is also accessed when you use ERGO for the first time you reach the enhanced menu of the control mode Here you can set the following additional options Message options to be reached via key 8 that refer to the transmission of notifications on incoming messages These are in detail e Entry of the mobile phone number the notification is sent t
102. u can define greetings for daytime nighttime mode and perform the associating time set tings Press hash After playback of the currently selected greeting the following functions are available To operate the mailbox in info mode no message can be left Press 1 S To set the answering machine function a message can be left then Press 3 e To request detailed assistance on the current setting options Press 0 ES To exit the process and return to the menu branch where you can select a greeting storage location Press hash Subsequently Greetings must not be cancelled by means of an entry Press 1 co Greetings may be cancelled by means of an entry Press 3 e To request detailed assistance on the current setting options Press 0 E To cancel the process and return to the menu branch where you can select a greeting storage location Press hash From here start the same procedure for external calls As regards the entry options it is identical with the previously described one 46 ERGO Operating ERGO Setting Nighttime Mode Greetings Key Function To branch to the menu with greetings activation settings Press 2 To define nighttime mode out of business hours greetings Press 2 From this entry the same scenario occurs as with daytime definitions Time Definitions to Switch from Daytime to Nighttime Mode Key Function To branch to the configuration me
103. ubsequently you only need to enter the PIN to identify yourself as authorized user Important If simplified mailbox access has been set by means of the aab configuration parameter pressing the star key is also superfluous and you can directly start entering your PIN Whether or not this feature 1s available to you can be learned from the system administrator e The greeting you listen to before making an arbitrary recording Enter your greeting message name after the tone To Finish can be cancelled with pressing key 5 Thereafter you hear the beep that indicates the immediate recording start Select the hash key to cancel recording e The mailbox status greeting You have xxx new messages directly played after you have dialed in is interrupted when you press key 2 Mailbox access is then provided at once and you can listen to the mes sages newly received When you enable the hash key here you are immediately taken to the control mode main menu e Help greetings played during message header resp message output can be cancelled through selection of an arbitrary key The function probably associated with the key is not triggered then e Nearly all greetings can be interrupted with a keystroke but contrary to the behaviour with help greet ings described above the corresponding function initiated then is accepted as entry Thus you can fore stall entries without listening to the entire menu for example with name recordi
104. y Function 9 To switch to the standard menu Press 9 0 To activate detailed help greetings on the setting options in the mailbox options menu Press 0 To cancel the process and return to the main menu Press hash 2 2 4 Defining Mailbox Options in the Extended Menu The extended menu represents a specific feature in operating ERGO It is exclusively intended to enable users not having a computer at their workplace to define further detailed mailbox options per telephone key pad Since the definition of these functions is relatively complex and laborious via telephone other users should fall back on a corresponding client for example the Web Admin etc In addition the Web Admin offers e g a more accurate time definition as regular time profiles for greetings can be created there If some users require this setting option the system administrator releases this function upon configuring the ERGO script Otherwise the user can only toggle between the standard and enhanced menu as the need arises The extended menu enables users to set additional mailbox options after they have switched to the enhanced menu This concerns more detailed setting functions to activate greetings You can perform the following e Settings for greetings to be played during business hours daytime mode e settings for greetings to be played out of business hours nighttime mode e definition of the associating time settings e testing the complete s
105. ys the recording Consequently your message is put out Continues recording Dismisses the recording and starts re recording Cancels recording a reply and clears the connection oo s 48 on no gt Determines a status normal or important 74 ERGO Operating ERGO Short Reference Activates detailed help greetings on this menu Sends the recording and clears the connection 3 3 2 In Infobox Mode Key sequence Function During greeting playback Cancels the greeting and switches directly to the control mode main menu for the individual maibox After greeting output the connection is automatically cleared 3 4 Express Mode The express mode can only be reached from previously defined trusted numbers and enables particularly easy access to the individual mailbox Easy access means here that as soon as you have dialed the corre sponding number message playback first the message header then the actual message body is automat ically started Operate this mode by pressing an arbitrary key xl Only two commands are available Key sequence Function While the message is put out header and body Stops the current playback and skips to the next message press an arbitrary key Establishes direct connection to the originator of the message currently played press an arbitrary key twice in short succession The time slot in which twice enabling a key is interpreted as a single command has a duration of 1000 ms

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