FAQs FaceId
Contents
1. 68 How many people can the product support in maximum capacity It supports 1 N face recognition with capacity up to 1400 users 18 69 How many face product templates can one person in the product support Up to 18 face templates can be supported by one person to include more postures information and to enhance the face recognition ability 70 How many records can be stored by the product in maximum capacity Is there any signal if it s full Up to 200000 face recognition records and 70000 card reading face contrasting picture records can be stored enough for two months use When the storage capacity has been consumed 85 or more the stand by interface will display clear percentage signals which are upgraded automatically to remind an administrator to export and clear all records 71 What s the capacity of the SD card in the product How is it used The SD card of the product has 2 or 4GB capacity chiefly used to store 70000 card reading face contrasting picture records and the security picture which is stored no matter whether the recognition has succeeded or failed As a result the SD card should not be pulled out when in use The security pictures are replaced by new ones based on time order in most cases pictures taken in the last week can be kept then you can upload and view the pictures through computer management software 72 Why is the security picture black and white Considering the many layers of2. How to do if meet enrolment or verification problem some tips for the face registration as below 1 Make sure the device is placed at indoor place no sunshine shines on the device 14 2 Make sure the device is placed against to windows and at least 2 meters away from window Make sure the device is placed at right height around 1 15 1 20m from ground The registration distance is from 30 80cm between user and the device User should look at the screen at the beginning of face enrollment S T qe 80 Make sure there is a green frame appears on the screen during the whole enrolment process a lf the green frame cannot display user should move back forward or left right slightly to the device and make sure the green frame appears 7 During the registering process user should head up down and turn the face left right slightly keep the movement within 15 degree make sure the device can collect data completely 8 If wearing the glasses user would better register first half templates with the glasses and take off the glasses to register the second half templates 50 How to switch more work status besides on duty and off duty When you have set more work status like break in break out overtime in overtime out you could press to switch more work status 51 What happened when the records is full When the storage memory reaches to 80 the devices will pop up an alarm message to notify users This alarm will keep po
3. performance How to call Super Password function Green Square Recognition Frame Adjustment function and Exposure Adjustment function in F810 device In F810 device these 3 functions are both invoked by the code OK 6 4 2 1 6 8 OK from the keypad 31 How to upgrade firmware for F810 device OK 6 4 2 1 6 8 OK does not work anymore Press on the keypad MENU gt 4 USB Management gt Insert USB Disk gt 9 Firmware Upgrade 32 What height is recommended to install the device Recommended height is 1 15 1 20 meter from the ground to the middle of camera It can recognize person from 1 45m to 1 95m height 10 Client should change the fix height to suit for different environment For example if device places at 1 25m height from the ground It will recognise person from 1 55m to 2 05m height Camer be ee Bez v Desk 33 What is the best recognition distance To activate recognising mode user should stand in front of the cameras between 30cm to 80cm bow the head and keep face parallel to the faceplate 34 How to use keypad to set IP address on the device correctly The ranges of IP address Mask IP address and Gateway address are from 1 to 255 So our device only allow user to enter 1 and 2 as the beginning number for each field so you should add prefix 0 for each field in which the number is less than 100 For example IP address is 192 168 52 6 You need enter 1
4. affect people s health Infrared light occurs naturally in the physical world primarily in sunlight Scientists have not uncovered any evidence that exposure to naturally occurring infrared light poses a health risk Infrared light is widely used in the sciences in astronomy meteorology oceanography and archaeology 44 Why a user can be registered many times to a device by using different User ID As the algorithm theory is totally different and more complex than fingerprint it will increase the failure to enroll rate if we use duplication enrollment inspection During the real application 13 it is better for administrator of the device to control the duplication enrollment 45 Can device work in dark place The device uses infra red camera to collect face data there also LED light to enhance the environment light in the night So it can work fine in the dark If the device does not switch to recognition mode automatically in the night you can just press any key to activate this mode 46 Can device recognized well when people stand behind a glass When place the device behind a glass you need to make sure several fatal factors 1 The glass must have very good transparency 2 The faceplate must adhere to the glass very close 3 Cannot have a gap between the faceplate and glass otherwise the face templates might be distorted due to refraction In this way the device cannot verify the person 47 Why FAR of FacelDs are very hig
5. the unit does this allow for daylight Savings A Yes we have add daylight saving in our new version firmware 99 What causes the variations in user capacity from 500 1400 A The firmware is different and it costs more 100 Can you confirm that you do have ROHS compliance copy of certificate required A All of our component are ROHS compliance and we can provide you with a copy of the Certification upon request 101 EMC copy of certificate is required A Weare working with CE FCC certification for EMC 22
6. to meet higher security requirements 84 What should be noted in user registration and recognition e Keep head low naturally and the face parallel to the screen Distance at 30 centimetre to 80 centimetre between face and screen required 20 e During the enrolment please show your face in the middle of the screen according to the guide on the screen like turn head to left or right side or raise and lower head slightly so that the every part of your facial character will be acquired by the sensor When the white dashed frame appears it means your face can t be detected by the system please adjust your face expression and position e The green line frame will display if the device detects your face successfully e Below conditions are preferred indoor use normal face expression e Below conditions are forbidden direct sunshine wear Sunglasses When you are wearing glass please take off your glass specs after the half enrolment process then continue the second half enrolment 85 What is the treatment of faulty product A We provide 24month warranty for products that have a manufacturing fault Faulty products must be returned to us for evaluation 86 What is the expected life of the product A Expected 7 10 years 87 What is the life of the labels and buttons A The life is estimated at 3 years 88 Can we interface this product to our access control system A Yes you will need the SDK 89
7. 06 088 version below device the default relay time is 2 seconds e For 3 006 088 version or later firmware users can set relay time by themselves from 1 99 seconds 40 What is 2 5D Technology for FacelD FacelD uses 2 cameras to capture person face data like people s eyes from each angle during the registering process Then those 3D data will be processed by Dual Sensor Algorithm and 12 make these face data to 18 2D face templates So that the FacelD device combines both 2D technology advantages the data matching and processing speed is fast and 3D technology advantage not cheat by picture 41 How does FacelD algorithm work Does face become fat slim old will affect the recognition Dual Sensor algorithm detects user s eyes first After locating the eye s position and then it will collect face characters under eyes and above lips Adults might change shapes getting fat or slim during the age changes but the scale of face characters eyes nose and mouth will not change so the recognition performance of FacelD will not be affected under this circumstance 42 How to set matching threshold As facial algorithm is more complex than fingerprint we do not suggest end user or partner to set the threshold We have set up an optimized value for Matching Threshold as default This threshold has been worked well based on our research in flied and plenty of testing in practice 43 Does the Infrared light of device
8. 92 168 052 006 192 168 052 06 is ok as well Device initialised default IP 192 168 0 2 35 How do use the FacelD software for time and attendance Have you got a copy of the disk that comes with the FacelD unit It has a PDF Software User Manual pdf on it that explains the setup of the time and attendance feature Note that all data can be sent via the TCP connection which is not hard to setup 11 Know FacelD features well 35 What kinds of authentication methods and matching types does FacelD have FacelD support 5 types of authentication methods depends on model e Face method 1 N e Pin and Face method e Card and photo method 1 N e Card and Face method 1 1 e Card method 1 N 36 What is False Rejection Rate FRR and False Acceptance Rate for FacelD device e FRR False Rejection Rate lt 1 e FAR False Acceptance Rate lt 0 0001 37 What about the Compatibility of Face Templates between FK605 F710 FA007 FK605 500 F710 500 and FA007 500 use 18 face templates for one person they can be suitable for each model of devices with 500 user capacity The F710 1400 and FA007 1400 device use 10 face templates for one person They can be suitable for each model of devices with 1400 user capacity 38 What is the specification of F710 500 and F710 1400 F710 500 and F710 1400 can support up to 4G SD card standard SD card 39 What is the default Relay time for F710 e For 3 0
9. D D N C EXIT BUTTON n DOOR 0 1 oo p Light is an 12 M oz legal card off apparatus e GNO Light is run normal ly C GND blink illegal Light is blink CPU on apparatus runs normally cd bus power C B Power fat Luce opening NC o electricity lock Light is on open door Light is off close dopr Gate Muge t iss input 1 DOOR Reader oE Oy Light is blink apparatus is Exit foo receiving data O B RX LINK a Light is an apparatus tus OD connect network normally Relay Scheme 120 om S O O as gt H E fl mo 0 n 69 7 7187 o Using wiegand signal Access Control TITT TTT cy o rT p a Light is on Light is c legal card off apparatus Light is D run normally blink illegal 5 L Light is blink CPU on apparatus runs normally hus power ft Power Failure opening x 500606 electricity lock 12V O 12u E Light ds on open door Light is off close door Wiegand Scheme DI d Light is blink apparatus is Exit o ol recelying data GNO Cae Light is on apparatus o o connect network normally Know FacelD system well 10 How many admin accounts does each FacelD devices have The current FacelD products have 5 admin accounts For the old version of devices there are 3 admin accounts 11 How many verification ways for each administrator There is only Face recognition method for administrator verificati
10. Know FacelD hardware well 1 What kind of RFID card does FacelD support FacelD can support proximity card 125KHz or Mifare card 13 56MHz Except several low end FacelD products the standard FacelD products provide proximity card as default 2 Why there are 2 cameras for FacelD What the different between them FacelD uses IR camera regular camera scheme to detect and capture data 3 What are the differences between 2 cameras IR camera the right camera with black filter is to detect and collect face data Colour camera the left camera is to sense and analyse the environmental light source The system device combines these 2 kinds of data together and generates 18 face iim Enroll cynic Recognize extraction mmt E templates for one person i Who is it 4 How can I connect FacelD device and transfer data FacelD provides Ethernet jack and USB jack Users can transfer data through network or by using USB pen drive 5 What is the maximum of SD card size for F710 FA007 F810 devices We choose a 4GB SD card for F710 FAOO7 and F810 device as the default Normally those devices can support 1GB 4GB max SD card 6 Do FK605 FA007 and F810 device support SD card can t find it FK605 device does not support SD card F007 and F810 have a SD card which is inside of devices 7 What is the definition for FacelD green block connections FK605 Position Description Notes gt Note
11. beings its algorism is ten times more complex than a fingerprint algorism Face recognition is featured by the following advantages compared to fingerprint Accurate and Fast Identification e Industrial Leading Dual Sensor Facial Recognition Algorithm match more data than fingerprint FAR lt 0 0001 e1 Many up to 1400 users less than 1 second High Usability and Security eFailure to enrol and acquire rate is less than 0 0001 fingerprint technology will have problems for enrolment with cold wet desquamation elder around 5 people cannot get enrolled with fingerprint technology 17 elncident trackable for security with photo which captured by camera there is no evidence with fingerprint technology to track the incident User friendly design eContactless authentication for the ultimate in hygienic 63 In what aspects does the Dual Sensor V2 0 face recognition algorism exceed the general single sensor face recognition algorism Hanvon Technology has been dedicated in pattern recognition for over ten years As the technological and market leader of handwriting recognition and OCR technology of China Hanvon focused on world class face recognition technology early as 2003 and actively engaged in R amp D of face recognition ever since Five years of effort finally produced the Dual Sensor face recognition algorism with fully independent intellectual property Adopting specific dual sensor it is a semi 3D
12. do not recall but should an admin person make changes is that persons details and the change made recorded and logged A Yes 90 Does it record the date and time of any failed and or rejected scans A We handle this function as optional setting 91 Can we import a user database A You can upload by USB driver with a specified format 92 Should we network the units together is the data transferred encrypted A Yes our SDK can provide this kind of command 93 Where are units installed A We have installed many units around the US Europe and China 21 94 If clients want more than 1400 capacity but don t want to spend loads more can we network a couple of units together A Yes we are developing a solution like Remote identification system some users verified at local and some at remote server The capacity can be extended as much as possible 95 Mifare card interface is this only on the 710 or also on the HF FR690 Kiosk system Yes only on F710 this moment 96 Security interface is there a particular security panel you like to interface with A We provide standard Wiegand26 34 output this means it could interface with any standard wiegand input security panel 97 Is it possible to do a match of Drivers licence to FacelD A Of course this is possible What we do is define the exact requirements then develop a special system for this application 98 Is there a real time clock on
13. face recognition technology recognition ability of which is far superior to 2D face recognition while the complexity of its algorism is far less than that of the 3D face recognition It s a world class technology with recognition capability dramatically better than the average single sensor face recognition algorism in other words their difference is the same as the difference between a two eyed man and a single eyed man 64 What s the rejection rate and error rate of the Dual Sensor V2 0 face recognition algorism FAR lt 0 0001 FRR lt 1 Testing database of over 100000 samples 65 Can the product recognize twins Differentiate twins is difficult by face recognition however our Dual Sensor V2 0 face recognition algorism can differentiate some twins the differentiate rate is 80 based on 15 twins templates 66 Will pictures head models and waxworks incur error recognition No they won t Our product has the unique live face detection function nonliving objects such as pictures head models and waxworks would not cause recognition error 67 What if there is recognition difficulty or error for some particular person The security performance of key and card is far less than that of biological features recognition The average error rate of key is only 1 in ten thousand So if there is a difficulty or error for one person recognition you can register again or activate the face contrasting function
14. graphics storage space will be saved if the graphics are compressed So we make the security picture black and white 73 Why does the product adopt the unique slope structure The height range and comfort of users must be considered in face recognition technology For this reason Hanvon developed the unique 53 slope structure wh ich could expand the height range of the product to 50cm as well as ensure a comfortable cervical vertebrae curve angel The product is suitable for people between 1 45m and 1 95m In cases of special usage such as in kindergarten the overall height of product installation could be lowered accordingly 74 In what environment can the product be used How is its adaptability to ambient light The product can be used indoors in surroundings such as offices It can be used in 0 50000 Lux unit of luminance and will not be affected by ambient light 75 What is the ideal distance for use of the product The face should be 30 80 cm from the product 76 What is the dimension of the product 200 95 115 mm 19 77 Will the data stored in the product be lost when powered off No The product uses flash memory and a SD card to store data 78 Does the product support TCP IP network communication and WAN Yes it supports TCP IP and WAN please contact the network administrator for the correct network configuration 79 Describe the hardware platform of the product and how fast is face rec
15. h and the screen displays white colour instead of normal image lt is caused by sunlight or IR light The FacelD device cannot use for outdoor use the sunlight will impact the device s performance seriously for example high FAR white screen Follow the guide to place the device in the right place with right height If the device has been settled nearby the windows it must against the windows and 2 meters away from the window 48 The recognition performance of device can be affected by what kind of condition e There are 3 conditions may affect the ordinary working of FacelD a The device can t be used under the sun light Devices must be placed 2 meters away from the windows indoor Devices cannot be use outdoor b Strong back light Some strong back light from the device may affect the recognition performance c The installation height Recommended installation height is 1 15 1 20 meter e If this employee wears glasses he d better wear the glasses to do the first half registration and take off the glasses to do the next half registration at the enrolment time In this way the system will work well to recognise this person when he wear or not wear the glasses e Ifface especially area around eyes is covered by hair or wearing a sun glasses it affects device work as well e Special beard Normal beard or moustaches do not affect the recognition performance some special large and black beard may affect the performance 49
16. ice e Don t let power off during the upgrading e Don t unplug USB driver before upgrading process finished e Upgrading process might take 5 8 minutes 28 How to revise the Green Square Recognition Frame if it does not focus on the middle of user s face a Press ESC OK 153 759 Ok b The device enter to Adjust Rec or Adjust Face Frame screen look like radar screen c Show your face and make Green square frame appears Adjust Face Frame d Adjust the position of green frame and make sure both of your eyes are within the green and keep it e The upper boundary is above your eye brow a little bit The bottom boundary is below your lip a little bit qujmjmjejajejejojnjnjejnia o 30 Back arrow move itleft MENU move it right Up arrow move it up Down arrow move it down After move the green frame to a correct position then press OK to save the status and the device will be back to the standard screen automatically Then try enrolling or verifying again and check the device How to make the Green Square Recognition Frame appears again if it disappears during registration or verification stage Press ESC OK 1 5935 7 Ok The device enter to Check Camera or Adjust Exposure screen Use Up arrow Down arrow to increase decrease value of exposure The default value is 350 360 Note the value of exposure is too high or too lower will extremely impact the recognition
17. n to get the access again a In standby screen press ESC OK 8001 OK from the device keypad b Then the system will switch to Encryption Mode c Please provide all information show on the screen Note stay in this screen and do not press OK or ESC to exit Encryption Mode Otherwise the information will change Provide similar information as below to Hanvon and wait the super password Date 09y12m31d Time 13h39m21s SN 670470912000013 d Get super password from Hanvon e Enter the password on the device then press OK f If the password has been confirmed the system will go to Functions Menu g Re register a new admin or initialize the terminal to factory setting without admin 27 How to upgrade new firmware for the FacelD device a Backup record data and user data in the device via USB Flash driver or software b To decompress the two files from the file you download and copy them to USB driver note bin and txt files must be placed in the root directory of USB driver c Initialise the device with the option in menu System Setting gt Default Setting d Make the device back to the standby status Welcome screen e Using keypad to press OK 6 4 2 1 6 8 OK the screen will turn to Upgrade by USB Disk f or Insert USB Flash Driver g 6 Then insert USB driver for upgrading h 7 After successful upgrading the device will reboot Note e Don t shake dev
18. nt departments Work status is a list of shift schedules such as overtime sign in overtime sign out Users can choose different status for the current schedule before face in and out 21 What is Set Interval function The system will record attendance based on the interval value If the interval is 2 it means the system will only store the first attendance log for each user within 2 minutes The aim for this function is to reduce redundant records Notice Interval Time Range 0 255 Value 0 means set interval function is not being used 22 What is Remove Alarm function Remove alarm also known as tamper alarm 23 What is Set Lock Time function This function is to setting a relay period time for the device 24 How to check the capacity information in FacelD device Through device keypad press MENU gt System Info gt Capacity Info then the system will display Registered User The number of registered users User Cap Total user capacity for the device Record Num The number of record logs Record Cap Total record capacity for the device Photo Num The number of taken photo via Card method Photo Cap Total photo capacity for the device 25 What does Res Num mean in Product Info function Res Num stands for Resource Number It is for Hanvon internal use Know advanced skills and tips well 26 How to regain administrator right from a locked device Follow the instructio
19. ognition Face recognition is featured by tremendous calculation volume which is ten times more than that of fingerprint recognition So we adopted the high speed digital signal processor produced by the American company TI with basic frequency up to 600M i e 4 8 billion commands can be processed in one second Through algorism optimization our product is the first in the industry with the capacity of processing five face recognition frames per second 80 Users must first register with an administrator to use the new product why Yes To use the new product it must first be registered with at least one administrator This is because of the high security and optimized management system of the product 81 Can the product read cards How to grant rights Considering the card reading habits of users the product support card reading and then conducts 1 1 face contrast and saves the small color picture You can grant the card reading rights for face contrast during the registration or modification of administrators and users 82 Does F710 support Wiegand protocol F710 supports Wiegand 26 output or Wiegand 34 output It is standard Wiegand protocol that compatible with most access control panel 83 Does F710 support encrypted communication door access functions Yes it does The F710 can be set in encrypted communication mode which is one to one corresponding to the specific controller HC2008 needs to be purchased separately
20. on 12 How to delete the last admin account The system does not allow removing the last admin account To remove all admin accounts from the device please press MENU gt System Setting gt Default Setting to initialize the device to factory setting Caution this action will erase all data from the device be careful to do this 13 How to unlock the device which is protected by admin Follow the instruction to get the access again a In standby screen press ESC OK 8001 OK from the device keypad b Then the system will switch to Encryption Mode c Please provide all information show on the screen Note stay in this screen and do not press OK or ESC to exit Encryption Mode Otherwise the information will change Provide similar information as below to Hanvon and wait the super password Date 09y12m31d Time 13h39m21s SN 670470912000013 d Get super password from Hanvon e Enter the password on the device then press OK f If the password has been confirmed the system will go to Functions Menu g Re register a new admin or initialize the terminal to factory setting without admin 14 What is the Set Password function for in Network Setting Set Password is used to build secure tunnel during the communication between PC and FacelD device under TCP IP protocol When users activate this function on the device then they need to enter the same password in the HAMS 7 x software or p
21. pup until the memory is 100 full The latest records will not be saved to the device when the memory is full still work from 80 to 99 User need to export all record from the device and then clear all records up so that this device can get new records stored 52 Why need to initialize the device each time before the upgrading The reason is the data structure might be different between the old firmware and the latest one in order to avoid confliction during the upgrading it is better to initialize device to default setting Attention backup the device data before do this 53 Why there is an error message Memory Alloc Error to display during the upgrading process It is caused by space of device s flash or USB flash driver shortage Solution 1 Backup all data of device via USB or SDK or Software 2 Initial the device to factory setting MENU gt System Setting gt Default Setting 3 Make sure USB driver has an enough space 4 Double check to use the correct value of write parameter in upgrading script 15 54 Why the device does not take any respond in the logo screen after reboot Why there are No SD sign shows in the screen If the device stays in Hanvon Logo screen for a long while after reboot due to upgrade this is because that the device is going to initialize the SD card This operation might keep for 3 5 minutes If there is No SD message shows on the screen then please take o
22. r BGA problem on the motherboard 16 Know other relevant knowledge well 59 Dry Contact and Wet Contact A dry contact is a contact that does not provide voltage For instance the push to talk switches of a microphone which just closes a circuit without providing voltage A wet contact is a contact that will provide voltage when closed like the switch on the wall that activates the 110 VAC outlet to turn a lamp on in a room 60 What is face recognition What Is its basic principle Face recognition is a biological characteristics recognition technology using the inherent physiological features of humans for ID recognition The technology does not need to be carried about and will not be lost so it is convenient and safe for use The basic principle of Hanvon face recognition includes wk Enroll EE Recognize extraction 4 eS F Who is it 61 What is F710 and what is its target market Face ID is industry first embedded facial recognition system with leading Dual Sensor Facial Recognition Algorithm FAR lt 0 0001 which makes facial recognition more faster and accurate different source light technology enable the system works well under different environment for access control and time attendance 62 What are the advantages of face recognition technology compared to fingerprint technology Face recognition is the most natural biological features recognition technology according to the cognitive rule of human
23. rovide the function in SDK development 15 What is the default IP MASK and Port for the device And what is the default communication password IP 192 168 0 2 MASK 255 255 255 0 Port 9922 Comm PWD Null 16 What kind of wiegand format does FacelD support FacelD products support 26 bit 34 bit and customized wiegand format depend on models 17 Can FacelD device support wiegand input function Our professional access control serial products provide wiegand input function 18 What are Face ID 26 bit 34 bit wiegand format Wiegand 26 O 1 Site Code 8 9 User ID 24 25bit X 01100100 XXXXXXXXXXXXXXXX X Site Code for FacelD 100 8 bits User ID 1 65536 16 bits Wiegand 34 O 1 Site Code 8 9 User ID 32 33 bit X 01100100 XXXXXXXXXXXXXXXXXXXXXXXX X Site Code for FacelD 100 8 bits User ID 1 16777216 24 bits 19 Why the access control receive incorrect Weigand signal from FacelD e Suitable length for the cable between FacelD and access control is around 50 meters If the cable is more than 80 meters the signal will attenuate very fast e Choose a good condition of cable to connect FacelD and access control e Adjust access control s pulse width The suitable pulse width is 10us 120us 20 What is Work Code and Work Status function Work code is a list of job positions or job titles which allow users to select the relevant item among it Users can also use this function for differe
24. s Noses epee Ee e emma Kn s GND Ground connection ao Noted F710 ene EC E formem ope en Ka Cane KR K DC l1 23 45 6 7 8 9 10 D D N 6 6 6 01 O O 1212N N M VV DD FAOO7 pet oe IT gt R o ope oo OS ann Kae Kn o Kn Left F810 4 pin Sensor Group Door Pint Door Sensor Sensor Pin4 GND Pin2 GND Pin3 Button Switch 5 pin Relay Group Pint Pin2 Pins Pin4 Pind Normally Open Common Normally Close GND 12V 6 pin Wiegand Group Pint Pin2 Pins Pin4 Pind Pin6 WDO OUT WD1 OUT GND WDO IN Optional WD1 IN Optional GND Optional 7 pin Alarm Group Pint Pin2 Pins Pin4 Pind Pin6 Pin7 Speaker Speaker Alarm COM need external power Alarm NO need external power GND Optional TYPER_OUT Optional TYPER_IN Optional 8 How to use FK605 control a door FK605 is a time and attendance device only It does not have access control function NC Lock NO Lock 6 pin 1 WD0_OUT 2 WD1_OUT 3 GND 4 WDO IN 5 WDI IN 6 GND 1 Speaker N 2 Speaker 3 Alarm COM S 4 Alarm NO A o m E k gt Q J 5 GND 6 TYPER_OUT _ T TYPER_IN External Power 9 How FacelD connect to EM lock As relay of device only provide dry contact external power supply should be the only choose to connect electronic locks Using relay signal Access Control 23 45 67 FT
25. ut and plug the SD card again then the device will start to initialize the SD card If the device still cannot recognize the SD card please use special tool SD Formatter to format the SD card 55 Why there is No SD on the screen and no one can successfully pass the verification For F710 if the SD card is taken out from the device then the screen will show No SD message F710 use SD card to store security images and records without SD card the device will reject all users recognition 56 Why the Device Shows No SD Message On the Screen Reason 1 SDcard damaged 2 No SD in the device 3 The device cannot recognise SD card correctly solution Format SD card to FAT32 and plug it into the device Then the device will initialise the SD card The initialisation process might need 3 5 minutes Please wait 57 When ping and telnet a device they are all successful But the device cannot accept any command from the SDK or the HAMS 7 1 software The device has been set a communication password from MENU gt System Setting gt Set Network Remove the comm Password or use SDK Devicelnfo dev id 1 comm type ip ip adress 172 16 1 15 password to set the same password for password parameter 58 After the device powers on there is no image on the screen except white screen but the keypad can still get responding lt might be caused by camera damage camera cable broken o
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