E-Commerce/Drop Shipper
Contents
1. com for approval Upon acceptance of your request we will issue RA return authorization number and notify you by phone fax or e mail Got a question Weare here to assist you Call 800 553 1027 or e mail RMA cbdistributing com with your warranty questions All Merchandise must be returned in original manufacturer box with all accessories Stocking Dealer Most Dealer inventory purchased from CB Distributing within a six month period that is found to be defective upon initial installation or fails within 30 days may be returned However there are some exceptions Close out and special order product is not returnable To protect our Dealers from loss we recommend you contact our returns department regarding the defective product s prior to issuing an over the counter exchange The Consumer should contact the manufacturer as outlined in instruction handbook or user manual for assistance with trouble shooting Any product that has been in service longer than thirty 30 days is not acceptable for return or exchange The Consumer is responsible for returning defective product to the respective service center for repair as outlined in owners manual Please refer to the manufacturers user manual or call our Credit Department for assis tance regarding warranty service Merchandise returned due to in store package damage or pil ferage will not be accepted At our discretion we will exchange product or issue credit on your account Defectiv2. regarding warranty should be directed to our credit department All 10 Meter manufacturers require defective radios to be sent directly to an authorized factory service center for repair No exchanges can be made on 10 meter radios Merchandise must be returned in original manufacturer box with all accessories After receiving RA number pack product into an outer ship ping box enclose a copy of RA and write the RA number on outside of carton and ship pre paid to CB Distributing Dealer is responsible for shipping costs to return product Products that are received in used or abused condition will not be accepted and returned freight collect or disposed of At our dis cretion we will credit or replace defective products CB Distributing will pay return shipping costs to replace defective merchandise within the Continental United States only Orders that are returned or found to be non defective will incur a 2 50 handling fee or a 15 re stocking fee whichever is greater CONFIDENTIAL INFORMATION All images catalogs and descriptions supplied by CB Distributing including images on websites and e mails are exclusive property of CB Distributing CB Distributing retains the right to all images supplied in any media form Dealers are authorized to use the images and product descriptions provided by CB Distributing for the purpose of selling product purchased from CB Distributing No other use of images or descriptions are permitted and shall be considered a
3. 0 day written notice to CB Distributing We authorize CB Distributing to obtain my our personal credit information from a consumer credit reporting service in order to evaluate and make credit determination of aforesaid business GUARANTOR 1 AUTHORIZED SIGNATURE SOCIAL SECURITY PRINTED NAME TITLE GUARANTOR 2 AUTHORIZED SIGNATURE SOCIAL SECURITY PRINTED NAME TITLE CB Distributing US BANK ISSUED CREDIT CARD AUTHORIZATION FORM CREDIT DEPARTMENT DIRECT FAX 541 812 2351 BUSINESS NAME CITY STATE ZIP The address above must match the statement mailing address on file with credit card company Only credit cards issued to specific business or business owner will be accepted No second party credit cards will be allowed WE DO NOT ACCEPT DEBIT CARDS AMERICAN EXPRESS DISCOVER OR INTERNATIONAL CREDIT CARDS TYPE OF CARD VISA MASTERCARD L CARD NUMBER 22 2 2 L2 L L L S a Saa 16 DIGITS EXPIRATION DATE _ _ 4 DIGITS MONTH YEAR Your invoice will serve as your credit card receipt unless you check the box below and fill in your e mail address An electronic receipt will be sent to you upon completion E MAIL ADDRESS authorize CB Distributing to charge my credit card number listed above for merchan dise purchased on my account by me or my employees also authorize CB Distributing to retain my credit card information for future purchases I will no
4. APPLY FOR ACCOUNT Thank you for your interest in establishing an account with CB Distributing In order to protect our wholesale dealer pricing we will require you to establish that you operate a valid business engaged in retailing products we distribute CB Distributing only sells to retailers and e commerce customers who offer products for sale in their retail or virtual store s New accounts will be required to complete our dealer application and submit documentation that verifies they operate a legitimate business You will be required to provide a copy of state issued Sales Tax or Resellers Permit if the state you operate in charges sales tax and a copy of a state issued Business License with your application We offer two types of accounts as follows Dealer account for businesses who operate a retail store and stock product E Commerce account for non stocking businesses who operate a virtual store Please select the application that best fits your business category If you have any questions contact our credit department at 800 553 1027 x307 for assistance To avoid delays in processing your application please use the checklist below to make sure you are submitting all of the required documents The following documents are required for all businesses to open an account _ Completed signed Dealer Application Copy of Sales Tax or Resellers Permit if the state you operate in charges sales tax _ Copy of State issued Business L
5. Attn Returns Dept 3075 Kathryn Ave NE Albany OR 97321 Our Return Policy listed above does not contain all our exceptions and exclusions and is sub ject to change without notice To view current policy please check our website at www cbdis tributing com or call our returns department for further information 08 30 12
6. Mastercard numbers will be accepted over the phone by our credit department or sales staff Dealers who have more than one credit card on file must designate which Visa or Mastercard is to be used by indicating the last four numbers only of the designated card when placing an order Orders will not be shipped if the Visa or Mastercard on file is denied by the pro cessing center and we will notify you immediately if this occurs Accounts with Visa or Mastercards that continue to be denied will be subject to revoca tion of drop shipping privileges Term accounts that become past due will be immediately placed on credit hold and orders will not be processed until the account is brought into a current standing Any account that becomes delinquent will be immediately subject to a credit review Invoice s will be mailed or e mailed to you the next business day for your records Credit card receipts will be e mailed upon completion of transaction from our secure gateway Products and pricing in the electronics industry constantly changes Product pricing is confidential Prices listed on our website flyers or any printed media do not include freight and are subject to change without notice To protect our electronic retailers e commerce accounts agree to sell and market products in professional and profitable manner Some products have MAP minimum advertised price pricing that all dealers must adhere to Any dealer advertising products below MAP pricing will
7. S Products CarAudio Products Scanners 12 Volt Accessories Radar Detectors Marine Products Business Radio Products Antennas Mounts amp Accessories _______ Action Cams Motorcycle Products Tools Assigned Sales Agent Account Office Use Only Territory Date Account Opened CB DISTRIBUTING RETURN POLICY CB Distributing purchases merchandise from manufacturers and distributes at wholesale prices to retailers CB Distributing is not a manufacturer CB Distributing is required to adhere to the manufacturers return guidelines which differ significantly All products we distribute are new or factory re conditioned and come with a warranty Warranty does not imply that products can be replaced or exchanged Some manufacturers only authorize the repair of product Every manufacturer has different return criteria that must be adhered to Due to the amount of products CB Distributing inventories it is impossible to list all the manufacturer exceptions and exclusions Listed below are some general guidelines to inform and assist you with returns CB Distributing Requires Prior Authorization On All Returns No products may be returned without CB Distributing s prior authorization and approval A return authorization RA can be obtained on our website at www cbdistributing com products return tab Complete the form and print Fax your request to 541 812 2351 or e mail to us at RMA cbdistributing
8. aud or any other circumstance that may arise between the dealer and the consumer the dealer agrees to reimburse CB Distributing in full for merchandise and transportation costs Dealer name and address information will be printed as sender on the shipping label so your customer will recognize who they are receiving the package from In the event of a non deliverable order freight carrier will re route product to return address on shipping label Dealer agrees to reimburse CB Distributing for any fee s charged to re route package s Each order will be assessed a 4 00 processing fee and nominal handling charge for packaging materials Freight will be calculated at residential rates and will be insured against loss and damage International shipments require extensive research to determine if product can be shipped into a country Each country has stringent rules and regulations outlining product dimensions and what type of goods can be accepted through Customs Dealer is responsible for researching Custom requirements on products they wish to ship to international destinations To fill international orders Dealer will be required to provide CB Distributing with appropriate shipping method and a copy of their customer s invoice including phone number We will provide order fulfillment and ship goods as specified on your order There is an additional 5 00 handling fee to process international shipments to prepare Custom documents Dealer will be responsible for lo
9. be notified and shipments will be withheld until compliance is achieved Accounts with no activity within a 12 month period will become in active We will not accept calls from your customers or provide customer service support Dealer is responsible for handling their own customer service Consumers should contact Dealer or respective manufacturer for installation operation and technical support as indicated in the owner s manual Term accounts authorize legal title to merchandise purchased from CB Distributing as security for payment on account Term accounts agree to pay all costs of collection and or litigation plus reasonable attorney fees By signing this agreement you agree to any all litigation to be held in Albany County of Linn as governed by the State of Oregon ORDERS Most orders placed by 3 00 PM Pacific Standard Time are shipped the same day The method to place a drop shipment order is by website entry e mail or fax A hard copy will allow us to verify and confirm the routing information on the order and eliminate costly errors CB Distributing will not be liable for any revenue lost due to routing errors or transportation delays for any reason We will double check packages for accuracy prior to shipping to ensure rout ing and contents are as ordered Additional fees charged by freight carriers to re route packages due to improper address information submitted to us will be charged back to the dealer In the event of a loss due to theft fr
10. breech of agreement Dealer agrees to remove or destroy any art or media deemed in violation of this agreement CB Distributing will not be held liable for printed or electronic typographical errors or misprints of any kind understand and agree with the above terms and conditions and verify am authorized to apply for an account for the aforesaid business further acknowledge that all of the credit information that has been provided is true and correct authorize release of any information listed on this application for the purpose of establishing credit CB Distributing reserves the right to terminate or modify this agreement with or without notice By signing this agreement I acknowledge that I fully understand the guidelines listed above and wish to open an account for internet order fulfillment fur ther acknowledge and agree to reimburse CB Distributing for any charges incurred relating to my shipments as stated above AUTHORIZED SIGNATURE DATE PRINCIPAL OR OWNER ONLY PRINTED NAME TITLE PERSONAL GUARANTEE I We the undersigned consent to the release of my our personal credit history for determining evaluation of establishing a term account for applicant I We recognize if credit is extended I we am are respectively severallyjointly personally responsible and guarantee payment in accordance to the agreed credit terms I We the undersigned acknowledges that I We will be held liable for any debt incurred prior to a 1
11. ck up schedules Shipping charges on orders are determined at processing and vary depending on the carrier you choose We can not esti mate pre package or quote freight charges on products or potential orders Dealers can calculate freight charges by using manufacturer specification sheets to obtain product weight dimensions and utilize online shipping tools available from UPS amp USPS We will assist you in obtaining information on the products that do not have specification sheets avaliable UPS calculates all air shipments by dimensional weight Dimensional weight is figured by actual package dimensions and gross weight In most instances the charges for air shipments will calculate out at a higher rate than a table that figures by weight only Please notify your sales representative if your order requires any additional services Signature POD etc We will add applicable freight charges to your order upon completion of packing and processing You will be e mailed the tracking number s indicating your reference number at the close of our shipping day Dealers will be responsible for reimbursement of freight charges on refused or returned shipments CB Distributing assumes no liability for the loss of revenue or any charges associated with merchandise failing to reach its final destination at a specific time or date No third party billing will be allowed CLAIMS All claims for damages must be reported to freight carrier upon delivery Notification o
12. e products being exchanged will be returned to dealer location freight pre paid Non defective product if accepted is subject to a 15 restocking fee and service charge Virtual Dealer The Consumer should contact the manufacturer as outlined in instruction handbook or user manual for assistance with trouble shooting and warranty repair Defective product is acceptable for return within 45 days of invoice date Close out and special order product is not returnable Non defective product is subject to a 15 restocking fee service charge and any applicable freight charges CB Distributing will pay return shipping costs to replace defective merchandise to one destination within the Continental United States General Return Guidelines Educate your staff to examine products being returned to ensure that merchandise has not been abused dropped glued etc and that the carton contains the correct model When exchanging a product only replace the main components Retain the original carton packing and accessories This will ensure you receive full credit for product return 10 Meter radios are not acceptable for return or exchange even if they have been in service for less than 30 days No returns are allowed on 10 meter radios All 10 meter radios must be forwarded to respective service center for repair Many manufacturers print a manufactured date on or near the product serial number To avoid loss it is recommended that you examine t
13. f errors or shortages must be made within ten 10 days of receipt of goods All claims must include invoice number date purchased and summary of item s in dispute Failure to notify CB Distributing within ten days shall constitute an irrevocable acceptance of shipment which shall be binding by the terms indicated on invoice If a package is lost or damaged we will imme diately file a claim with the respective freight carrier All inner outer packing must be retained for 14 days for examination by carrier Credit will be issued after the claim has been accepted and reimbursement is received from respective freight carrier US Postal Service Domestic claims for damage can take up to 60 days to resolve International claims take longer to resolve Postal Service claims for a complete loss can take up to one year before reimburse ment is received depending on service used amp ship locaton RETURN GOODS amp DEFECTS No products may be returned without CB Distributing s prior authorization and issuance of RA return authorization Dealer is responsible for handling their customer s defective returns To obtain an RA fill out the online form at CBDistributing com Returns Tab and fax or e mail for approval Most prod ucts found to be defective upon initial installation may be returned within 45 days of invoice date However Manufacturers have specific guidelines gov erning what is acceptable for return which CB Distributing must adhere to Questions
14. he manufacturer date on radios scanners and high end product Inspect merchandise to make sure that rechargeable batteries or battery packs that originally came with product is included with return Remove batteries from merchandise that did not come with product Antennas that are broken or shorted out due to rubbing or hitting of objects are not returnable or replaceable as this type of wear is not considered a manufacturing defect Generic microphones that have been in use longer than thirty days are not covered by warranty Speciality microphones and Cobra High Gear models may have a longer warranty period Check the user manual for warranty information Most speciality microphones need to be routed to service center for repair after 30 days of use as indicated in user manual CB Distributing will reject product s returned to us that are found to be in used or abused con dition or contain the incorrect model If a product is rejected you will be notified immediately by phone or e mail At your option product will be destroyed returned freight collect or forwarded to the factory service center for repair To process a repair the Dealer will be assessed applicable freight charges both ways and a 10 00 handling charge After receiving a return authorization RA pack product into an outer shipping box enclose a copy of return authorization RA and write the RA approval number on outside of carton Ship pre paid to CB Distributing
15. icense or Assumed Business Name Completed New Account Information Sheet Completed Visa Mastercard Authorization Form for Credit Card terms only To expedite the application process you can fax documents to 541 812 2351 or e mail documents to credit cbdistributing com We do require an original signed application and other documents for our files so please mail completed documents to CB Distributing Attn Credit Department 3075 Kathryn Avenue NE Albany OR 97321 Thank you for the opportunity to serve you If you have any questions or if we can be of assistance please feel free to contact our credit department at 800 553 1027 x 307 CB Distr buting E COMMERCE DEALER APPLICATION 3075 Kathryn Avenue NE Albany OR 97321 541 926 1027 541 812 2351 Fax Credit Dept DATE LEGAL NAME OF BUSINESS DBA PHONE OWNERS NAME FAX BILLING ADDRESS CITY STATE ZIP SHIPPING ADDRESS CITY STATE ZIP E MAIL ADDRESS TYPE OF BUSINESS Sole Proprietorship Partnership Corporation Other SPECIFY YEARS IN BUSINESS Must be in business for 3 years to apply for open account amp agree to complete a personal guarantee of payment TERMS REQUESTED Credit Card COD Check Net 30 Net 10th On Receipt ANTICIPATED MONTHLY VOLUME Credit Line Requested ACCOUNTS APPLYING FOR CREDIT CARD TERMS SKIP TO PAGE 2 TRADE REFERENCES Please list primary suppliers you have credit hist
16. ory with similar to credit line requested Name Name Address Address PHONE PHONE FAX FAX Name Name Address Address PHONE PHONE FAX FAX BANKING INFORMATION Bank Bank Address Address PHONE PHONE Account Account E COMMERCE DEALER AGREEMENT CB Distributing supplies wholesale products to Retail establishments E commerce amp Catalog businesses who engage in re selling merchandise We do not offer drop shipping to Dealer s residing outside of the United States In order to protect our dealers and pricing new accounts will be required to submit a valid resale permit and business license All accounts will be required to submit a completed dealer application and applicable credit forms No product pricing will be furnished until we receive required documentation CB Distributing will provide a shipping and routing notification fulfillment service to E commerce Dealers upon acceptance of the terms and conditions set forth below TERMS OF SALE Dealer must have an established Term or Credit Card account to participate Dealer may submit no more than two 2 Visa or Mastercards to be used for processing orders and must have completed authorization form s on file prior to placing an order We have strict procedures in place to safeguard credit card information For security purposes no Visa or
17. ss of any merchandise confiscated or not cleared by Custom s Duty and Custom fees for international shipments will be the responsibility of the dealer and consumer CB Distributing will not be responsible for any duty custom fees out bound shipping costs or return in bound freight charges for fraudulent orders orders not cleared through Customs or cancelled by your customer or any other circumstance that may arise between the dealer and consumer CB Distributing will not be held liable for any costs or loss associated with an international shipment whatsoever All duties and taxes imposed on CB Distributing will be billed back to Dealer upon receipt of charges from freight carrier SHIPPING We can ship your orders by UPS United Parcel Service or USPS US Mail UPS is our preferred freight carrier and offers you the best discounted rates We will ship all orders UPS unless your order clearly states you wish shipment routed via USPS US Mail UPS Ground freight only is pre paid on ship pable orders Excludes additional service options insurance oversize charges products that require additional handling or truck shipments of 1 000 within the continental United States to a single location Pre paid freight excludes special priced product stereo boxes woofers and large coax spools Merchandise requiring truck shipment or special priced product does not qualify for pre paid freight USPS US Mail shipments may be delayed 1 business day due to pi
18. tify CB Distributing in writing if I no longer wish to make purchases on my credit card CARDHOLDER SIGNATURE DATE weee Accounts who wish to have two credit cards on file may designate which card is to be charged by indicating the last four numbers of the card only when placing an order For your protection we ask that you DO NOT furnish your credit card information to our sales staff or include the card number on your order CB Distributing ACCOUNT INFORMATION SHEET Date Business Name Contact E Mail Address Phone To enable us to serve your account with superior service please answer the following questions How did you hear about us Are you currently receiving our flyers __ Yes ____ No Does your business reside within the Continental US __ Alaska Hawaii ___ Outside US __ Do you operate your store ina ___ residentialor _____ business location What are your business hours From am pm__ To am pm__ Closed on What type of business do you operate Storefront Retail establishment Catalog Sales E Commerce Virtual Store List Website E Bay Seller List E Bay seller name Mobile Installation amp Repair RV Manufacturing Sales or Repair Truck Manufacturing Sales or Repair Other Please Specify What Types of products are you interested in purchasing check all that apply ____ CB amp 10 Meter Products _______ Power Supplies Inverters FRS amp GMR
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