Guidelines for Interviewing People with Disabilities
Contents
1. your answers unless they are working on your support plan Do you have any questions about how your answers will be used Do you have any other questions about what we are doing here Do follow up on responses that appear to underestimate or overestimate support needs Do provide expanded descriptions of items to assure that the respondent understands what information is being requested Do ask the person to repeat information that you have not understood Do consult additional resources on interviewing person with disabilities Don t hesitate to probe when information seems inaccurate or inconsistent Don t limit yourself to only the expanded descrip tions provided in the SIS User s Manual feel free to use you own words Don t pretend to understand something you do not understand Don t get discouraged if an interview does not go as well as hoped incomplete information from a self advocate is preferable to no information Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD 9 aaaidd American Association on Intellectual and Developmental Disabilities 501 3rd Street NW Suite 200 Washington DC 20001 www aaidd org2. Supports Intensity Scale Guidelines for Interviewing People with Disabilities American Association ti on Intellectual and Developmental Disabilities Acknowledgement Thanks to Tec Chapman for piloting the guidelines and making helpful revisions Copyright 2004 2009 by American Association Intellectual and Developmental Disabilities Published by American Association on Intellectual and Developmental Disabilities 501 3rd Street NW Suite 200 Washington DC 20001 www aaidd org Printed in the United States of America Tass M J Schalock R Thompson J R amp Wehmeyer M 2005 Guidelines for interviewing people with disabilities Supports Intensity Scale American Association on Intellectual and Developmental Disabilities Washington DC All rights reserved E Table of Contents Part1 Overview of the Supports Intensity Scale eseeseeseceeteseeeeeeeneeeeneees 1 Part2 Conducting SIS Interviews seissssscsvascishssracaresstrsanneiandenencvenaeenneianin 2 The Benefits of Interviewing People with Developmental Disabilities 2 Tips for Conducting Interviews with People with Developmental TPG eA ANE ight ts net cra WAN E a E E a ene 2 Interviewer EUGUSTE smerige sineera EE TE KE 3 Part3 Guidelines for SIS Interviews with Self Advocates 0 0 cscs 5 Issues the Interviewer Must Consider asisssissicassannsncidpsseaninisinsatasaetncnleaabtasadions 5 Recognition that disability is often a
3. as one of the respondents when administering the SIS People with disabilities have unique perspectives that might not be considered by others Including people with developmental disabilities in their own planning processes yields valuable insights Interviewing self advocates shows that the person s opinions and perspectives are respected and valued Nobody likes to feel that they are simply the recipient of the opinions and judgments of others and people with disabilities definitely want to have a voice in matters that impact their lives Indeed even when a person with a disability cannot express themselves ver bally there are ways they can provide information for the SIS process body shifts and posture utterances smiles eye gazes frowns or grimaces and so forth Including people with developmental disabilities as respondents enables them to influence the planning process that is going to significantly impact their quality of life Therefore participating as a respondent in the administration of the SIS can be an empowering experience for the individual Finally people with disabilities can learn about themselves from participating in a SIS interview The interview might open their eyes to life activities and types of support they have not considered in the past Tips for Conducting Interviews with People with Developmental Disabilities It is important to remember that people with developmental disabilities are first and foremost p
4. e Disability Advisory Committee Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD 3 Do not pretend to understand If you don t understand what a respondent is com municating ask him her to repeat it Do not hesitate to restate to the person what you understood and ask him or her to correct you or confirm that it is correct Remember to be cautious it may happen that you misunderstand what is said but that the person with a disability may not feel comfortable correcting you The person s reactions will clue you in and guide you to understanding or verifying that you understood correctly When possible ask short questions that require short answers or a nod or a shake of the head Keep the SIS Scoring Key in front of the respondent You will need to go over the scoring key several times If the person has a significant language impairment you may need to go through the scoring key after each item so that the person can respond by nodding or pointing to indicate his or her response If interviewing a person who uses a wheelchair or has other mobility support needs make sure you plan the SIS interview in an accessible place You may want to verify the following Are there accessible parking spaces available m Is there a ramp or step free entrance Are there accessible restrooms Is the interview room accessible Is the interview location fragrance free If the int
5. e with Developmental Disabilities 1997 Videotape available through the National Technical Information Service Order number AAVA20263 VNB2 Price for videotape is 95 plus a 5 handling fee Phone 703 605 6000 or www ntis gov Person Centered Planning Videotape available through the National Technical Information Service Order number AVA20271 VNB2 Price for videotape is 95 plus a 5 han dling fee Phone 703 605 6000 or www ntis gov Perry J 2004 Interviewing People with Intellectual Disabilities pp 115 132 In E Emerson C Hatton T Thompson and T Parmenter Eds International Handbook of Applied Research in Intellectual Disabilities West Sussex England John Wiley amp Sons Ltd Thompson J R Bryant B Campbell E M Craig E M Hughes C Rothholz D A Schalock R Silverman W Tass M amp Wehmeyer M 2004 The Supports Intensity Scale SIS Users manual Washington DC American Association on Intellectual and Developmental Disabilities SIS website www siswebsite org 8 Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD ae a W O gt Summing Up Ten Essential Dos and Dontts for SIS Interviewers DOs Do interview two or more respondents who know the person well DON Ts Don t interview just one person to complete the SIS Do allow for extra time when interviewing a self advocate Don t press them to answer more
6. eople The language we use can sometimes offend people It has long been Portions of this section were adapted from Promoting full inclusion of all people with disabilities in community life A media guide to disability Published by the Connecticut Council on Developmental Disabilities 2 Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD accepted that person first language is preferred when referring to people with disabili ties Interviewers should strive to be considerate of people with a disability without being patronizing Suggestions for interviewer behavior when interviewing people with developmental disabilities are provided below Be prepared that the interview process may require additional time and patience m Identify yourself clearly to the person being interviewed Explain to the individual with a disability everyone s role and reason for being present at the interview Use your usual tone and volume of voice m Make every effort to keep your language simple and clear Although you will need to use plain and concrete language it is important to treat all adults with developmental disabilities in an age appropriate manner You may need to occasionally check to make sure that the person has understood what you are saying Offer help or support in a sensitive and respectful manner If the individual has difficulty speaking or uses assistive techn
7. erview site is inaccessible to the interviewee e g steps without a ramp or a building without an elevator have you made arrangements for an alternative interview site E Is the place used for the SIS interview in an office or room that ensures privacy and confidentiality People with disabilities use a variety of transportation services when traveling When scheduling a SIS interview be aware that the person may be required to make a transportation reservation 24 hours in advance of the interview Provide the SIS interviewee respondent with an estimated time of duration of the interview so that he or she can schedule necessary transportation for his or her return trip at the end of the SIS interview appointment 4 Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD PART 3 Guidelines for SIS Interviews with Self Advocates Issues the Interviewer Must Consider There are several considerations that SIS interviewers should take into account when interviewing people with developmental disabilities These include Recognition that disability is often associated with stigma Like all people people with disabilities do not want to be viewed as incapable incompetent or devalued Yet often having a disability label leads to all of these To minimize the stigma that may come with a label some people with disabilities will try to cloak their disability and pretend that they understand what y
8. k supper In fact these types of validation procedures are probably helpful when interviewing anyone Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD 7 Resources for Interviewers tion one needs to effectively interview people with intellectual and developmental disabilities The following resources will be helpful to individuals who need more comprehensive information regarding interviewing and conducting assessment AAIDD 2005 The Supports Intensity Scale Retrieved August 15 2008 from www siswebsite org AAIDD 2006 The SIS Vantage newsletter Retrieved September 22 2008 from www siswebsite org Newsletter nterviewing is both an art and a science No one resource can provide all the informa City of San Antonio Texas Planning Department and the Disability Advisory Committee Disability Etiquette Handbook Connecticut Council on Developmental Disabilities Promoting full inclusion of all people with disabilities in community life A media guide to disability Developmental Disabilities Council and the Arc of Washington DDD Assessment Video 2006 Retrieved from www informingfamilies org Request_DVDs htm Edgerton R B 1967 The cloak of competence Stigma in the lives of the mentally retarded Berkeley CA University of California Press Ltd Seinkiewicz Mercer R and Kaplan S B 1989 I Raise My Eyes to Say Yes Boston Houghton Mifflin Interviewing Peopl
9. ology to communicate allow ample time for a response If you do not understand what the individual has said it s OK to ask them to repeat their answer m When interviewing an individual who has a visual impairment make sure to clearly identify yourself Avoid changing positions once the interview has commenced a If you are conversing with someone who has a hearing impairment speak clearly and distinctly but do not exaggerate Provide a full view of your mouth and talk at your usual rate and volume unless asked to slow down or speak up Look directly at the person and speak clearly naturally and slowly if the individual can read lips Not all persons who have a hearing impairment can lip read However those who can rely on facial expressions and other body language to help in understanding Show consid eration by placing yourself facing the light source and keeping your hands away from your mouth when speaking Interviewer Etiquette It is important to look at and speak directly to the person you are interviewing Do not talk to the person with a disability through the accompanying parent or support staff person When interviewing people who have some communication limitations avoid correcting them or completing sentences for them Exercise patience and do not attempt to speak for them Portions of this document were adapted from Disability Etiquette Handbook Authored by The City of San Antonio Texas Planning Department and th
10. ot to the individual accompanying him her Setting the stage for the interview The interviewer should explain the purpose of the interview by providing the following introduction My name is I m going to talk with you so that we can fill out the Supports Intensity Scale or the SIS I will read questions on the SIS and ask you to let me know the kind of support you need how often you need that support and how much support you need The SIS includes some questions that are personal For example I need to ask What if any assistance you need using the restroom It is important for me to ask all of the questions and for you to answer them the best that you can I want to know your opinion and thoughts about the supports you need There are no RIGHT or WRONG answers Your answer to a question can be used to develop a support plan that meets your needs nobody will talk about any of your answers unless they are working on your support plan Do you have any questions about how your answers will be used Do you have any other questions about what we are doing here Explaining items The interviewer may need to extensively describe some items to assure that the respondent with a disability understands what information is being requested Additionally expanded descriptions of the dimensions of frequency duration and type of support may need to be provided The Supports Intensity Scale Users Manual includes expanded item descriptions
11. ou are asking when in fact they actually may not fully understand the question posed Acquiescence People with disabilities at times have a desire to please others perceived to be in power including possibly interviewers They may not answer truthfully but they may respond to questions in a certain manner or direction because they think that is the expected or desired response This tendency may often contribute to acquiescence or the tendency to answer yes to questions Processing time People with developmental disabilities may require additional time to process the question and formulate their response The interviewer must ensure that sufficient time is given to respond and that respondents are not pressed unduly Memory difficulties People with developmental disabilities may not recall long questions or the different rating keys of the SIS They may have a tendency to repeat the last series of choices or repeat to the same response for several questions You may want to give the respondent a copy of the SIS Interview and Profile Form protocol so that he she can follow along Alternatively you might want to give then a copy of the SIS rating system Frequency Daily Support Time Type of Support to help guide them in their responses SIS Interviews When conducting SIS interviews with people with disabilities the following guidelines are strongly recommended Assuring interviewer respondent rapport Good inte
12. quickly or rush the self advocate through the interview Do introduce yourself and others who are present at the start of the SIS interview Don t forget to explain everyone s role and reason for being present at the interview Do make sure the place where you plan to conduct the SIS interview is accessible Don t schedule the interview at a place that is inaccessible or inconvenient for the self advocate Do encourage self advocates to invite trusted friends and or family members to participate in the SIS interview Don t conduct an interview with someone with whom you have limited rapport Do explain the purpose of the interview by providing the following introduction My name is l m going to talk with you so that we can fill out the Supports Intensity Scale or the SIS I will read questions on the SIS and ask you to let me know the KIND of support you need HOW OFTEN you need that support and HOW MUCH sup port you need The SIS includes some questions that are personal For example need to ask What if any assistance you need using the restroom It is impor tant for me to ask all of the questions and for you to Don t forget to say this answer them the best that you can I want to know your opinion and thoughts about the supports you need There are no RIGHT or WRONG answers Your answer to a question can be used to develop a support plan that meets your needs nobody will talk about any of
13. r area of support need Section 1 The Support Needs Scale consists of 49 life activities that are grouped into six domains Home Living Community Living Lifelong Learning Employment Health and Safety Social Activities Scores from this section provide two indices of support needs The SIS Support Needs Index provides a composite score that reflects a person s overall intensity of support needs relative to others with developmental disabilities The Support Needs Profile is a graphic plot that provides a visual graph or pattern of a person s support needs across all six life activity domains Section 2 The Supplemental Protection and Advocacy Scale measures 8 activities These rankings are helpful in developing individualized support plans but the scores from this section are not used to determine either of the support needs indices mentioned above Section 3 Exceptional Medical and Behavioral Support Needs measures support needs across 15 medical conditions and 12 problem behaviors An underlying assump tion of the SIS is that certain medical conditions and challenging behaviors predict that a person will require increased support over time The medical and behavioral items identify important considerations for support needs planning and also indicate cases where the SIS Support Needs Index may underestimate a person s true overall level of support needs SIS Interview and Profile Form and the SIS User s Manual can be purchased f
14. rom the American Association on Intellectual and Developmental AAIDD 444 North Capitol Street NW Suite 846 Washington DC 20001 1512 Call 301 604 1340 or order through the web at http bookstore aaidd org Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD 1 Conducting SIS Interviews he SIS is administered using semi structured interviews by a qualified interviewer with two or more respondents who know the person with a disability well Ideally it is preferred that the respondents be people whom the person would select and who are supportive of the person The interviewer should be a professional who has completed at least a bachelor s level degree and has experience working in the field of disabilities The respondents must have known the person being rated for at least three months and have had recent opportunities to observe the person function in one or more environments for substantial periods of time If an interviewer knows a person well he or she can also serve as a respondent A respondent can also be a parent sibling direct care staff or the person with a disability for whom the SIS is being completed This booklet is intended to assist interviewers who wish to interview a person with a disability as one of the respondents The Benefits of Interviewing People with Developmental Disabilities There are many good reasons to include people with disabilities self advocates
15. rviewers for people with disabilities know the person well A SIS interviewer must ask personal questions and the person with the disability must have a high level of rapport and trust in order to share ac curate information If a close personal relationship has not been established between Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD 5 interviewer should spend a few minutes at the beginning of the interview establishing rapport with the respondent This can be easily done by conversing with the respondent about general matters You could ask the respondent about the weather sports hobbies a job etc These few minutes will help reduce some of the anxiety that might be experienced by the respondent Despite these efforts in cases where an interviewer either does not know the person well or does not have sufficient rapport with the individual it would be best for a trusted friend or family member to be present during the interview to restate questions and provide confirmation that the individual s responses are not being influenced by rapport related factors such as a lack of familiarity with the interviewer In some cases the friend or family member may end up teaming with the person with the disability to provide responses If a friend or family member accompanies the person to this interview it is important to address SIS questions directly to the person with a disability and n
16. ssociated with stigma 5 PRS US MUG a asetaciatiomeyeien eventscuioetundb atau acocotd naanalovemsaitneupenens 5 Proc s SIME INN eosbotsteeat ees ian oa a iinet 5 Memory difficulties siareiros niseni osai 5 SIS Ty Wa sennior aieiaa iiiaae eear Eseni 9 Assuring interviewer respondent rapport ssesssssesisessisressreessrressssrressseres 5 Setting the stage for the interview sses sesesessssisressresesssresssrreesssrressrrresrrreress 6 Explaining Wers isivest esser ienicerii iresi aes SS EEE 6 Validating ratings eh alr eaten nc ksaraleale a 7 Part4 Resources for Interviewers sa casessssarailejudtin sete cbanspeatiospitasndadalnsiceticbssnesinsstiniaainc 8 Part5 Summing Up Ten Essential Dos and Don ts for SIS Interviewers 9 Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD PART 1 Overview of the Supports Intensity Scale of support that each person with developmental disabilities e g cognitive intel lectual disabilities autism cerebral palsy needs to fully participate in community life The SIS is intended to be used in conjunction with person centered planning processes to assist planning teams in developing individualized support plans that are responsive to the needs and choices of persons with disabilities T he Supports Intensity Scale SIS is a tool designed to measure the relative intensity The SIS includes 3 sections each of which measures a particula
17. that can serve as a starting point for an interviewer Inter viewers must do their very best to provide expanded information about what is being asked without inadvertently influencing an individual s responses Once again conducting 6 Guidelines for Interviewing People with Disabilities Supports Intensity Scale 2004 2009 AAIDD the interview alongside a trusted friend or family member may be helpful as such an individual may be able to effectively paraphrase different items and explain different concepts Validating ratings Some people with disabilities may underestimate or overestimate their needs It is helpful to give a real life example of the activity and discuss how much support was needed for example Remember when we went shopping yesterday What support did I or does need to provide to you I don t think I needed to provide you any physical assistance did I What I remember was helping you find the items on your grocery list youd point to them I d read them and then Td help you find them on the shelf and youd put them in your basket It is important for an interviewer to seek additional information or examples when the interviewer believes the support might be overstated or understated e g When you go to visit your friends and family how do you get there or Remember the time you went to see Janice and she couldn t understand you What support did you need for Janice to understand how you wanted to coo
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