User Manual
Contents
1. characters and about 70 characters for languages like Arabic If your message exceeds the limit the Service Monitor automatically breaks it into several parts with every part charged separately You have an opportunity not only to type the text manually but also include the values from the appropriate columns The column to be included can be specified right in the notification text if you right click in the necessary place and then select the column from the list Figure 6 Page 12 of 18 Service Monitor End User Manual Message Fields ID field Originator Fadlan Co nea o at Deliv Report Destination ClientMobPhc vl Deferred Delivery 22 93 2009 vl Credit MessageCo gt Error DeliverErro Advanced Fields Message t uisg in 4DaysBeforeE xpiration days InsuranceContract ally and your bank account will be InsuranceAgent AgentMobPhone ClientName ClientMobPhone Type MessageStatus MessageCost DeliveryErrors Figure 6 Inserting a variable from a table column in the notification text You can preview the notifications if you click the Preview button Then the column titles are replaced with actual values from the table see Figure 7 Using the Prev and Next buttons you can leaf through the notifications to be created Message preview Originator Fadlan Co Destination 9651000002 Be ee Message Dear Yahan Barush2. MESSAGE MANAGER O Batelco ServiceMonitor Message Manager End User Manual version 1 5 April 25 2011 Po er Me I Mobile V Service Monitor End User Manual Copyright Copyright 2001 2011 PowerMeMobile Co All rights reserved No part of this publication or any software included with it may be reproduced stored in a retrieval system or transmitted in any form or by any means including photocopying electronic mechanical recording or otherwise without the prior written permission of the copyright holder Trademarks and Registered Trademarks Products and product names mentioned in this document may be trademarks or registered trademarks of their respective owners Page 2 of 18 Service Monitor End User Manual Service Monitor for the Message Manager Platform End User manual INFRO blanca lle 4 ABOUT THE SERVICE MONITOR silla 4 ABOUT TIS MANUA C allea 5 D CEA E a a a a a A 6 I GETTING STARTED isolare 7 dall THE SERVICE MONI TORINSTALLATION birilli 7 LZ LAUNCHING AND CONFIGURING THE SERVICE MONITOR cccccesecceeseccceseccceeeccceecseeeecseeeecsesencseeencseseeeseees II DEFINING DATA SOURCES FOR YOUR SMS NOTIFICATIONS orrrrrrrrrrrrrereeerereseeneneeeeneceseenecene 9 II 1 PREPARING YOUR DATASOURCE o TNA a a a 9 MZ LINKING THE DATA SOURCE TO THE SERVICE MONITOR ssccsssssensecseesssnsceesessssececesessseeseesceesseaneeseeees 10 Ii2 a Applying filters to the ddata so
3. OK button II Defining data sources for your SNS notifications The section is probably the most important because it controls from where the Service Monitor is going to take the data for the SMS notifications By preparing and handling your data sources correctly you can ensure smooth and efficient messaging from your Service Monitor Il 1 Preparing your data source The Service Monitor allows you operate a wide variety of data sources covering practically all the types available on the market Those can be e Microsoft dBASE files e Microsoft Excel files e Microsoft Access files e DSN files e Oracle databases e Microsoft Paradox databases e SQL databases e Microsoft Visio databases e Textfiles txt e Comma separated values files csv Before you set the route for the data sources you must prepare the data source It is strongly advised to include the ID field in your database First it noticeably increases the performance of the Service Monitor when working with the data source Second it lets you ensure backup to your data source which can give you information on your message current delivery status delivery cost and delivery errors occurred if any The Service Monitor is an advanced software application with a possibility of sending feedback to your data source After sending a message it can tell you whether the message is properly delivered how much money it cost and inform you about any errors oc
4. criteria for your message sending you must use the filters which show up if you click the top cell in a column it is set to Any by default Then a drop down list appears see Figure 5 where you can select the necessary sign and provide the value for comparison Data Preview E Insurance gent AgentMobPhone ClientName ClientMobPhone DaysBeforeExpirat MessageStatus Any Any Any 9657000085 Vahan Barushian 9651000002 9657000034 John Nash 9651000005 IEA7NNNNN3I Jan Dudzik 9651 NNNNN2I Page 11 of 18 Service Monitor End User Manual Figure 5 Applying a filter to a column in the data source An example of the case where the SMS notifications are sent only if the number of days before the contract expiration is less than 7 is shown in Figure 4 1I 2 b Defining the SMS notification parameters To define the SMS notification text the fields in the Message Fields section are used To make the operation of the Service Monitor more efficient it is strongly advised to define the ID field in your database see Chapter II 1 Preparing your data source First it noticeably increases the performance of the Service Monitor when working with the data source Second it lets you ensure backup to your data source which can give you information on your message current delivery status delivery cost and delivery errors occurred see more detail in Chapter I 2 d Ensuring the feedback from the service Monitor to you
5. immediate feedback on business critical events while considerably reducing the operation costs The Service Monitor is able to keep an eye on the situation in the 24 7 365 mode Alternatively you can configure it to so that for example evenings and weekends can be free from the business notifications Business tasks to be conveniently solved with the help of the Service Monitor are limited only by entrepreneurship and the tasks you set for your business Some examples can be the following e Informing bank traders about the most recent changes on the currency markets e Notifying car insurance holders about their insurance contracts expiring soon and the actions they should take to renew the contracts Briefing the parents about the private school events and updating them on their kids performance Please remember that your Service Monitor is a part of a sophisticated software complex called the Message Manager Platform and its outer look and operating depend on other parts of the complex You as a user of the Service Monitor can e Monitor one or several business data sources e Use practically any major type of databases e Customize the texts to send using the databases records e Schedule the messaging time and days e Use proxy connection if necessary e Send messages in English French or Arabic with Arabic or Latin numbers Page 4 of 18 Service Monitor End User Manual e Control queries retries and message sta
6. Monitor performance the screenshot can show previous version numbers of the software In this case the new version has higher productivity and Stability but the functionality remains the same interesting but isn t essential for the Service Monitor everyday use Feel free to skip over this stuff or you may need to show the info to your system administrator if you experience a problem pres This icon signals technical stuff that you may find informative and K wre This icon warns you of any potential pitfalls and gives you the all important information on how to avoid them Disclaimer PowerMeMobile Co makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further PowerMeMobile Co reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes While every reasonable precaution has been taken in the preparation of this document neither PowerMeMobile Co nor its development team assumes responsibility for typos errors or omissions or for damages resulting from the use of the information contained herein The software application described in this manual is intended exclusively for clients who acquired it legally and are bound by the appropriate License Agreement Any unauthorized copying
7. and distribution of this software application is an infringement of the copyright law and can be severely prosecuted Under no circumstances the Company which provides the client with this software application bears any responsibility for losses or damages which the client may incur as a result of using the described software application neither it bears any responsibility for losses or damages which a third party may incur as a result of the client using the application All personal and geographical names and other proper names as well as phone numbers used in this manual are completely fictitious any references to real persons or organizations are strictly accidental Page 6 of 18 Service Monitor End User Manual I Getting started I 1 The Service Monitor installation The procedure is a standard one just like for any professionally developed Windows application Run the installation file install bat and follow the instructions from the screen Please remember that in order to use the Service Monitor you must also log in to your account and configure the software If you are upgrading your Service Monitor you do not have to uninstall the previous version The old database is also backed up to eliminate any risk of data loss and make you feel secure To install the Service Monitor you must have Administrator privileges In case your computer does not let you install the program switch to Administrator account or contact yo
8. card character After the filter is applied it is then shown under the records displayed and the filter button for the corresponding column turns from gray to blue DI Mo Please note that if you apply several filters the result you get is the intersection of them In case you apply a filter and then see a blank table you may need to deactivate another filter previously set Page 16 of 18 Service Monitor End User Manual Outro Your opinion is important for us If you have any questions or comments on the Service Monitor outer look and performance you are most welcome to contact the developer team To do this click the About button in the Login section as shown in Figure 1 and send your email message to the address provided there Page 17 of 18 PROVIDED BY er Mobile rit
9. curred This feedback information is sent with the help of the Advanced Fields see more detail in Chapter II 2 d Ensuring the feedback from the Service Monitor to your data source Hence in your data source you may want to provide for the following fields to be filled in by the Service Monitor e A field showing the delivery status the Deliv Report field in the Service Monitor the Service Monitor is to put the delivery status for the message related to this line in your data source e A field showing the message delivery cost the Credit field in the Service Monitor e A field showing any errors occurred during the message sending the Error field in the Service Monitor Page 9 of 18 Service Monitor End User Manual Those fields are empty in your original file and the Service Monitor fills them in during its operation None of the above fields is obligatory to use but we advise you to try them to discover the full potential of your Service Monitor You can deactivate any of the fields any time you want see more detail in Chapter Il 2 d Ensuring the feedback from the Service Monitor to your data source Il 2 Linking the data source to the Service Monitor After you have prepared your data source you must link it to the Service Monitor To do this click the Data Sources button on the left 4 Message Manager DB Service Configurator JW Sources vl Remove Data source configuration Name T
10. efreshed the Refresh Every N seconds field or refresh it manually any time you need with the help of the Refresh button 4 Message Manager DB Service Configurator E x Retreth E very 5 secondi D Retesh Credit avadable 149944500 4242 4525555 Loaded Source Orignat Phone State Message Body Rema D 4 3 201111 11 A NewConnecion Fadan Co 9656777777 Retryng The exchange tate There ee eee 473 2011111 NewConnector Fadan Co 9656777777 Retno The exchange tate There 4 3 2011 11 11 55 New Connection Fadan Co 96777777 Retryng The exchange tate There 4 3 201111 11 New Connection FadanCo 9656777777 Retrying The exchange tate There 473 2011111 NewConmecton Fadan Co 9656777777 Retryng The exchange tate There CS 4 3 200111 11 55 New Connector FadanCo 9656777777 Retryng The exchange tate There 4 3 200111 11 New Connecton Fadan Co 96777777 Retryng The exchange tate There 4 3 2000 111 11 NewConnection FadanCo 9656777777 Retryng The exchange tate There puma 77 e 4 3 2000 11111 NewConnection FadanCo 9656777777 Retryng The exchange tate There da Figure 8 The Realtime section for immediate monitoring of the service In the table itself you can perform all the operations necessary for effective data search Thus data in every column can be filtered according to the following criteria Page 14 of 18 Service Monitor End User Manual All this selection returns all the records with any da
11. essed and if the service is stopped it resumes processing from the record where it stopped It is not uncommon that if you make changes in the Service Monitor settings you may need all the records in the table to be processed again In this case check the Process Records from Beginning of Table box Then after you start the service and close the service Monitor Configurator interface the whole data source table is going to be processed anew Please remember that this setting is one time action i e after the service is started again the Service Monitor deselects the Process Records from Beginning of Table box If you change the settings again you may have to check the box again as well l1 2 f Starting Service Monitor as a Windows service After you made all the settings in the Service Monitor interface click the Save button to save your connection with the name you specified in the Name field Now you can set it running as a Windows service The Service Monitor prompts you to start the service by default when you click OK at the bottom of the form You can also start the service by clicking the button at the bottom of the form The notice on the button shows the current service status To stop the service while it is running you must click the same button Ill Monitoring the Service Realtime To monitor the service operation realtime you can use the Realtime section see Figure 8 Here you can set how often the table is to be r
12. ian your insurance contract expires in 2 days After that it will be renewed automatically and your bank account will be charged accordingly If any questions please contact your insurance agent by 9657000085 Zok Figure 7 Previewing your notification text Il 2 d Ensuring the feedback from the Service Monitor to your data source The Service Monitor is an advanced software application with a possibility of sending feedback to your data source so that you can know whether your messages are delivered or not how much they cost and what errors occurred during sending if any The prerequisite for getting the feedback is the ID field set in the Message Fields section see Chapter II 1 Preparing your data source To get the feedback from the Service Monitor to your data source go to the Advanced Fields section and assign the necessary data source columns to the corresponding fields Deliv Report Credit Error as shown in Figure 6 on the right After the Service Monitor starts sending the SMS notifications it also puts the information on the message sending to the columns in the data source so that you can check it any time Page 13 of 18 Service Monitor End User Manual To deactivate the feedback just set the corresponding field in the Advanced Fields section empty lI 2 e Processing the data source again from the beginning Generally the Service Monitor remembers the last line in the table it has proc
13. om the data source appears in the Data Preview section see an example in Figure 4 a Message Manager DB Service Configurator Jy Sources New Connection n wa Save 9 Cancel j Data source configuration Name insurance Remeder Type Microsoft Excel Driver 4s o File DMASKWodk T acks NewT est tack 4752 ServiceMoniter insurance Reminder xs Browse casa Southern e Delenter Duste T ime format 00 MM YYYY hhmecs e F N FW Process Records bom Beginning of Table Histo Message Fields a Advanced Faid ID field InsuranceConi Ongnator FadanCo e Report saune lo Destinshon CiertMobPho v Defemed Delivery Vel Repor Messages ad i Credi MessageCo v Message and your bank account wil be charged accordingly Ii ary questions ere pisate contact your insurance agent AgeriMobPtone Enor WDebveryE mo v i Type Latin lv R Preview Wh Ce Version 2 1 0 40145 z E ci Akat l Service stopped En Fal A y OK l EJ Close j Figure 4 A data source a MS Excel file configured for sending SMS notifications Il 2 a Applying filters to the data source columns You can configure your Service Monitor so that it then processes only the records corresponding to certain conditions For example your messages can be sent only if the name in the cell equals the one you set or if the number of days in the column is less than 7 To set
14. r data source To specify the recipient s number use the Destination field Please note that here you can type the mobile number manually or you can select a column from your data source table an example is shown in Figure 4 In this case every new record produces an SMS notification which is then sent to a different recipient To specify the Originator for your SMS notification use the Originator field Here you can select an originator from the list of your regular originators an example is shown in Figure 4 or define one of the column s values as the originator for the SMS notification for this record If you want your SMS notifications to be delivered not immediately but at a certain time use the Deferred Delivery field Here you can select a column from your data source table which is to serve as the time and date of delivery for each record Note that in this case your date time format must correspond to the Date Time format field II 2 c Defining the SMS notification text You are to define the actual SMS notification text which the recipient is going to get in the Message field First of all you may want to select the text language in the Type field Currently you can type messages in Latin characters in Arabic with Latin numbers and in Arabic with Arabic numbers ni Please remember that the choice of language influences the character I No limit for your SMS messages Generally there can be up to 160 Latin
15. r mobile phones e Web Message Manager a standalone web based application You can get more information on the software clients at www powermemobile com About this manual This manual is to conveniently assist you with how to install the software tune it to your business requirements and operate it conveniently and efficiently We organized the manual as a reference and a small study guide so that each chapter stands alone giving you quick and easy answers to particular questions and step by step instructions for specific tasks You can find the necessary information in the Contents chapters for immediate help in most typical situations Page 5 of 18 Service Monitor End User Manual But we are reasonable enough not to boast that in our manual we predicted all possible questions in any situation for all our most respected users That is why we would greatly appreciate any of your comments critique especially You can always send them to us if you click the About button in the bottom right corner of the Service Monitor Configurator and then click the email link there Your Service Monitor is also a customizable tool and your Operator administrator can change the options available and the outer look according to your needs as a client and the Operator s needs as the provider Hence the screenshots in this manual may insignificantly differ from what you have onscreen Also because of our ongoing efforts to improve the Service
16. ta in the column Blanks this selection returns all the records with no data in the column Non blanks this selection returns all the records with any data other than blank in the column Custom this selection lets you set your own criteria for filtering the records The Custom filter form Figure 9 lets you set flexible search parameters For example the parameters set in Figure 9 will return all the records with the originators starting with Fa S Custom AutoFilter x Show rows where OaAnd Odor Figure 9 The Custom filter form When setting parameters for your search you can use the as the wildcard character After the filter is applied it is then shown under the records displayed and the filter button for the corresponding column turns from gray to blue intersection of them In case you apply a filter and then see a blank DI Mo Please note that if you apply several filters the result you get is the A table you may need to deactivate another filter previously set IV Checking the Service operation History If you run your business responsibly you must periodically check how your operations flow To do this you can use the History section logs The initial parameters to display the logs can be set with the help of the fields in the upper part of the form see Figure 10 After you set the parameters click the Load button and the data are displayed broken by days note the b
17. tor rivaled only by the Data Source section In the Login section you are to do the following Provide your login credentials which are the User name Password and Client ID Customer ID Define the proxy connection if necessary schedule your SMS notifications You can use this feature if you do not want your recipients to get your SMS notifications on weekends or after work hours or any other time periods Set the locations for the Log file and Error log file Define how often the Service Monitor is to check the source data sources Query interval how many times the Service Monitor is to retry checking the source data sources in case the first check fails Number of retries and the Retry interval Set the parameters for log files specifying when the Service Monitor is to check the statuses of the messages sent Check statuses of sent messages and how long the log information must be kept Purge report after In the Login section you can also define the behavior of the Service Monitor on your computer screen so that it collapses to the tray when minimized the Collapse configurator in tray when minimized check box and select the interface language see the group of three buttons at the bottom of the section as shown in Figure 1 Currently you can choose English French or Arabic Page 8 of 18 Service Monitor End User Manual To finalize the configuration of the Service Monitor connection to the server click the
18. tus checks to optimally balance your server load e Watch the Service Monitor operating real time e Check the messages sent e Select the interface language currently Arabic English or French Please note that availability of this features above depends on your Operator s settings and the software edition you are using Naturally you must have an active account at a GSM provider and the SMS messages automatically sent by the Service Monitor will be charged to your account The Service Monitor is just one of many software applications though probably the most unique because of its hidden nature and ability to solve your problems with no or little help from you In the Messaging Platform software complex you can always choose clients most suitable for your business and personal needs The complete list of software clients for Messaging Platform software complex includes but is not limited to the following e Facebook Message Manager a web based application for Facebook e Firefox Message Manager a toolbar for Mozilla Firefox e Internet Explorer Message Manager a toolbar for Internet Explorer e Lotus Message Manager a plugin for Lotus Notes e Message Manager a standalone client software e MSN Bot Message Manager a plugin for Windows Live Messenger e Outlook Express Message Manager a plugin for MS Outlook Express e Outlook Message Manager a plugin for MS Outlook e WAP Message Manager a wap based application fo
19. ur system administrator In case you need to uninstall the program evoke the standard uninstalling procedure through Start Control Panel Add or Remove Programs Please keep a copy of your installation file in a secure place in order to reinstall the Message Manager when you need it again 2 Launching and configuring the Service Monitor When you launch the Service Monitor by double clicking the Configurator exe file the first thing you see is the Login section as shown in Figure 1 Page 7 of 18 Service Monitor End User Manual 4 Message Manager DB Service Configurator JA MESSAGE MANAGER Bateko SMS Service Access User name Park V Client ID 100 Login m Connection Settings Use default connection settings Ovemide default connection settings SU Use Proxy ST My proxy requires authentication gpi JV Use Schedule Sevicewoks cron 3 00 a History Days Mon V Tue V Wed Thu Fi I Sat Sun Other Logs folder E Program Files Batelco ServiceMonitor Logs Check query interval min Check status of sent messages in min 2 5 15 60 Number of retries Purge report every after days 10 Retry interval min I Collapse configurator in tray when minimized Version 2 1 0 40145 a Figure 1 Logging in and configuring the Service Monitor Login is probably one of the most important sections for successful operation of the service Moni
20. urce columns gt iaia liebe ll Ti2b Defining the SMS notification parameters Lele 12 2 6 DC NNR the SMS TEN orrae s a a ee A 12 II 2 d Ensuring the feedback from the Service Monitor to your data Source 13 II 2 e Processing the data source again from the beginning 14 H 2 j starting Service Monitor as a Windows service scri e alirsialiorinsia bagiasi ila 14 III MONITORING THE SERVICE REALTIME ssiir ritira 14 IV CHECKING THE SERVICE OPERATION HISTORY orrrrrrrrrrrrrrrrrreerenesenenenenenenene esere neeeeneceose 15 OUTRO i li area 17 XOUROPINIONISIMPORTANFEORUS sable aa a oa e AE iaia 17 Page 3 of 18 Service Monitor End User Manual Intro About the Service Monitor Thank you for choosing the Service Monitor as a most complete solution for your immediate business communication The application allows you to streamline your business communication through complete automation of messaging to your partners and customers After easy configuration the Service Monitor is able to analyze your changing databases according to the conditions you set and send SMS messages to designated mobile phones all over the world via Internet directly from your PC The message texts are configurable and can automatically change according to the business events reflected in the databases After the proper configuration the Service Monitor runs as a standard Windows service The application gives your customers and employees practically
21. uttons next to the dates which can collapse the day records To filter the data further on you can use the filters in each table column The filter settings are All this selection returns all the records with any data in the column Blanks this selection returns all the records with no data in the column Non blanks this selection returns all the records with any data other than blank in the column Custom this selection lets you set your own criteria for filtering the records The Custom filter form Figure 9 lets you set flexible search parameters For example the parameters set in Figure 9 will return all the records with the originators starting with Fa Page 15 of 18 Service Monitor End User Manual 4 Message Manager DB Service Configurator i x Search Parameters g From Date wednesday April 01 2009 v Originator ALL iv Ba To Date Monday April 06 2009 v State ALL iv Phone l Load 3 Data Sources Loaded wed Phone Day 4 6 2009 Total 3 Day 4 3 2009 Total 19 EI State Message Body Rema d 4 3 2009 11 11 56 New Conn Fadlan Co 9656777777 Blocked 4 3 2009 11 11 5 9656777777 4 3 2009 11 11 5 9656777777 A 429NNO 11 11 FF Alari Cosmi CA Pa OCEC7T77 TI DIi Lad Tha suak anna rata Thara Figure 10 The History section for the service operations When setting parameters for the filters in your table you can use the as the wild
22. ype dBASE Files Delimiter Date Time format dd MM yyyy HH mm 7 Z Column Name Header tocess Records from Beginning of Table History mhes sage Fields inati Deliv Report Destination Deferred Delivery soll Bx iol Zo cose Figure 2 The initial form for defining the data source and the button to start 3 E K Version 2 1 0 40145 To start linking press the New button in the top right corner Some fields in the form become active then You can provide a meaningful name for your new connection define the source type and select the necessary data source with the help of the Browse button which appears in the Data source configuration section If the data source requires the User name and Password the corresponding form appears similar to the one shown in Figure 3 where you are to enter the user details If those are not required click Cancel User Details Please type optional user details Username Fadlan Pan OK Cancel Figure 3 Entering the user details for the data source you selected Page 10 of 18 Service Monitor End User Manual If your data source has several data sheets or tables you can select the necessary one in the corresponding drop down menu just below the File field If your data source is a txt or csv file the Delimiter field becomes active and you must define the delimiter sign Then the selected table fr
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