IMPLEMENTATION AND TRAINING
Contents
1. PLEASE NOTE You must include the Contacts Name Address_line_1 City State Zip and Phone_number_1fields in the Selected Output Fields of your quick list for Google Maps to return the information required on the map Export this list to an Excel File Take the List Offline so you can access the data away from the Network Edit the query and Change the Filters and Fields that are used for the list See how many records are included in this List A Oy Vt Recent Searches Lists While on the List View you can see the recent Searches and the Lists that you have run Hl C 8 A Items witha List Icon are Recent Lists Items with a Search Icon are Recent Searches Clicking on any of the items in this list will re run the search List To access a contact you ve displayed select the Contacts List and click the name of the contact that was recently viewed Recent Recent ia James Jackson QO Contact All Records di John Aarons ATier Physicians gt 60 Days Hatem 5 Abdo My Doctors a Salem Al Naber Birthday List A Tier Physicians CL Contact Jackson Physicians by Specialty Physicians by Specialty List Select the Physicians by Specialty List Notice that this list is different in that it prompts you for one or many specialties first and then runs the List based on what you selected See Below SelectList of Values to Compare Select specialty Internal Medicine Pediatrics Select Internal Medicine and2. Office Manager Provider Onboarding Specialist Credentialing Onboarding Specialist Marketing Physician Services Onboarding Specialist Onboarding Specialist Office Manager Onboarding Specialist Onboarding Specialist Marketing Marketing Credentialing Onboarding Specialist Onboarding Specialist Physician Liaison Onboarding Specialist Physician Liaison Office Manager Physician Services Onboarding Specialist Physician Liaison Credentialing Onboarding Specialist This list provides the details of each task within a Phase 06 03 2011 06 03 2011 06 13 2011 06 13 2011 06 18 2011 06 18 2011 06 18 2011 06 23 2011 07 03 2011 07 03 2011 07 03 2011 07 03 2011 07 03 2011 Retention Risk EmploymentType l Retention Notes and or Detailed Plan to Address Risk Reason for Risk Flan to Address Risk Copyright 2011 MarketWare Systems LLC All Rights Reserved Page 12 of 38 Action Plan The Action Plan page is used to manage your Proactive goals objectives etc with each physician The information on this page helps you to stay on top of what to do next and where you are in the relationship process See Below Provider Jackson Title MD r Group Company Specialty Pediatrics Phone 801 875 9455_ __414 iam Abbott Pediatrics FroviderfGontact Facilities and Office Action Plan Issues Recruiting Retention Call Center m ee CallBackDate 371172011 E Action Pla
3. 333 marketware 000 Better understanding brings better results MarketWare v 10 Training Guide Copyright 2011 MarketWare Systems LLC All Rights Reserved Page 2 of 38 Purpose The purpose of this training guide is to familiarize you with the day to day usage of the most common features in MarketWare and is not intended as an in depth user manual If you need additional assistance please refer to the MarketWare User Manual Contents or the Teach Me Videos found on the Help Menu within MarketWare Below is an outline of the features we will be discussing in this training guide 1 Understanding MarketWare Screen Layout 2 Understanding how the database is organized a Group Information b Physician Information c Setting up and working an Action Plan d Identifying Issues and Problems 3 Finding information in the database Physicians Groups etc a Using Search 4 Working with Lists a My Doctors List b Physicians by Specialty 5 Creating Marketing Plans 6 Setting Goals with Physicians a Using the Calendar b Recording Results c Using the History Wizard d Displaying History amp Notes 7 Resolving Issues and Problems a Notifying Responsible Persons b Managing Outstanding Issues c Closing Out Issues 8 Printing Reports 9 User Preferences Setup 10 Are We There Yet 11 How to Contact Us Getting Started Understanding MarketWare Screen Layout MarketWare Version 10 follows t
4. occasionally you ll need to add a new physician manually for example when you meet a new physician who has just moved into the area Adding a Physician Action Plan Issue or even a Group is very straight F forward First you must determine the entity you wish to add and then 1 press the New Button on the View Menu Mew The only trick to completing this type of operation is that you must make sure that you currently have the right parent entity displayed before you begin For example before adding a Physician you need to display the Group that the physician is associated with first which may require looking up the Group using the Search Tool see below Once you have the associated parent entity displayed you are ready to add the record In the case of Adding a new Physician Contact when you click the New Button you will be prompted for first and last name of the physician once you enter this information and click the New Record button the provider contact page will be cleared the new name entered and you will be able to fill in the remaining information about the physician 5 New Record The procedure for adding any other entity is the same with the exception ofaddinga m new Group Since the a First Name LastName Group is the upper most parent entity there is no need to look up a related entity before adding a new child entity as you would if you were adding a Mew physici
5. provide the physician in order to succeed 4 Each Goal Opportunity may require a number of Actions Objectives to complete It s like eating an elephant you can t do it in just one bite As a result you ll want to identify each objective along the way gt When you complete a visit with the physician where you ve workedon 4 an objective record the Results of your Call Meeting etc Use the 7 Record Results button on the Main Menu to do so see Right The sie esu results will be recorded in the history so you have a complete record of every thing you ve done and everyone else will have a heads up You can then click on the 2 button to move the Next Objective down to Objectives Completed 6 In any relationship process you go through different stages the Status field identifies where your physician is at any point in time By its nature it signals what s been done so far For example if you re status levels are 0 Lead 1 Qualification 2 Presentation 3 Proposal etc then if the physician is at the 2 Presentation Status you know you ve already had a Qualification discussion and made a Presentation 7 The Overall Attitude field allows you to gauge how the physician feels about you and your organization It s a barometer to gauge how positive he she is 8 The Sales Tier box is used to classify the physician s current referral volume You know the old 80 20 rule 20 percent of the physicians provide 80 perc
6. 4100 1280 E 3900 310 261 2600 W 1250 E 305 040 5770S 20E 650 1200E 3900 1200E 29005 1445S 700E 4460 S Hightand Dr 400 5248 S Fashion Place Bivd 2180 E 4500S 210 My New Group Name 11 E1280 S 100 A Window will open up allowing you to further select or de select individuals to be added to the Marketing Plan u p 3i y E u v u W Once you click OK MarketWare will add the individuals to the Marketing Plan and take you to the Plan Member Status Tab 2 You can also select Members Based on the Contact Completing another Marketing Plan You can look at this being a Follow up activity or Step 2 of another Marketing Plan aR Select Members Based on Contact Completing Another Marketing Plan Once you select Members in this Manner Click to update generate your list of Members Select a Marketing Plan Plan Members Status The Plan Member Status page helps you see the status of each REESE ORFRARDAaAaADAAS sights Reserved Page 23 of 38 member of the plan You can use th s List of Member to 1 View their record by clicking the View Link next to their name 2 Record a Result by clicking on the Result Link on the right 3 Mark the Date Completed for each Member manually by selecting a date and checking the Completed Checkbox You can also perform tasks for everyone on the list using the buttons at the bottom For example you can Export
7. Practice Aiello David MD Aiello Salem Al Naber Pediatrics Willow Creek Pediatrics Al Naber Samuel Alaish Obstetrics amp Gynecology Semi Annually Alaish Samuel MD Alaish Carlos A Alarcon Dermatology Draper Center for Dermatology amp Laser Alarcon Aaron s Berkman Nuclear Medicine Berkman Aron MD Berkman Heather Clarke Anesthesiology Quarterly Advanced Anesthesiology Clarke IAEA AEARASARAARAAESs Jose B Corvera Cardiology Corvera Jose MD Corvera Donna DeCosta Gynecology Advanced Gynecology DeCosta Mayer Gorbaty Surgery Plastic Semi Annually Advanced Images amp Cosmetic Surgery Gorbaty Richard Haar Obstetrics amp Gynecology Haar Richard MD Haar Bill S Hager Physical Medicine amp Rehabilita Advanced Spine amp Sports Specialists Hager James Jackson Pediatrics Abbott Pediatrics Jackson ee nn See eS TE Save Data Changes Map List Ei Exportto Excel Take List Off Line E Edit Query Record Count 3 At the Bottom of the List View there are several things we can do with the List 1 Make changes to the data on the List and save those changes 2 Take the addresses and Map them using Google Maps 3 You can then select Contacts you are planning to visit and Map Directions to each MarketWare Map Routing and Directions 5 gt A Dupa EJ satire 6914 Union Park Ave Midvale UT 84047 7 lt gt GD USA Starting Location Avoid Tolls 2 0 mi at 5m Krishan K Singal K Singa
8. had you lookup physicians first see above Subject John Aarons Abbott Pediatrics Location Start time Mon 1 24 2011 e 1235Ppm EAn day event Endtime Mon 1 24 2011 1 05 pm Copyright 2011 MarketWare Systems LLC All Rights Reserved Page 25 of 38 Fill in the appropriate information on the Schedule an Action window Be sure to select your objective Note that the User defaults to you the currently logged in user that means you ll be going out to meet with the physician 3 When you ve finished filling in all of the appropriate fields click the Save button 4 The action you just scheduled will now appear on the calendar See below OK now go have your meeting with Dr Jackson When you return from your meeting you ll want to record the results of the meeting To Record the Results of a Call Meeting or Task that you ve scheduled on the calendar you ll need to take the following steps 1 First display the Calendar View Click the Calendar View button on the View Menu to display the calendar 2 Click on the scheduled action A bold border will display around the Action See Below Record Results 3 Now click the button on the Main Menu or Right Click the Action and select Results from the context menu When you click on Results the following window will display See Below l a 4 9 _ m DA DJ GB Saveand FollowUp Follow U si Fi
9. refers the patient to Laketown clinic in Lindon explained to her that we can provide the same services at our clinic and that he can refer directly and his patients will be seen by a neurologist affiliated with us gave him the invitation for the CME event on March 23th so that he could meet many of the physicians gt as 2008 700 AM Gues Office Staff Meeting lames Jackson Abbott Pediatrics The History window has two basic modes 1 Consolidated View and 2 Displayed Contact Only When you are in consolidated view you ll see all activities for ALL physicians within the displayed Group In Displayed Contact only you ll only see the Results with the currently displayed Physician To switch between these two views 1 Display the History Window 2 Clickthe Radio Button for the desired view See below For Consolidated View For Abbott Pediatrics Displayed ContactOn Consolidated View lt Displayed Contact Only Using the History Wizard The History Wizard allows you to record one History Record for a list of physicians contacts You can access the History Wizard by either clicking the History Wizard icon in the History View Right or by clicking on the Icon in the Results Window below The First Step in History Wizard 1s to identify the physicians contacts that you will add the result to You do this by first running a List and then selecting the individuals from that List that should receive this Resul
10. this list to Excel Map the List Mail Email everyone on this list Record a Result for everyone on this list D Wail Merge Wizard iJ Results Wizard Save Listto Excel Ree Map Member List Setting Goals and Scheduling Actions with Physicians As part of the goal setting process you need to decide what you need to do and what your next Action and Objective with the physician will be Take the following Steps 1 Look up a physician 2 Fill in a Goal Define Opportunity Box on the Action Plan Page 3 What is your Next Objective Select the Next Objective from the Drop Down Menu Now that you have the objective defined you need to Schedule an Action on the Calendar Note the MarketWare calendar works in conjunction with Outlook The best place to schedule an action is within the calendar itself Calendar View button on the View Menu to display the calendar The calendar view looks like the screen below A v 5 v m E o A Calendar Cy wet eo aB NG om ia Fon 7 8 NM pat oS8bas 4 s 8b M 29 5 12 26 3 Pick a date somewhere in the future to schedule an action with the currently displayed physician Take the following steps to schedule the action 1 Double click on the area to the right of 10 00AM on the Day view 2 The Schedule an Action Dialog will display Please note that MarketWare will default to scheduling the action with the currently displayed physician that s why we
11. 04 369082 Not Employed Monday Tuesday Wednesday Thursday Friday ec cd it Certification vow CG EEEE TEN Notes PA Nurse Jill Stevens Scheduler Tamara White 7 Taking New Patients Group Role ai ee Technology Software Languages Spoken Physician Number 1FUOSLRAW EMR Allscripts a German F i pna Spanish NPI 085987378 NPI Site License Number UT37227204 State Please note the following about the Facility amp Office Info page 1 The Physician Number NPI and License number fields are frequently used as keys in order to allow updates from outside of MarketWare For example by including the physician mnemonic from Meditech you can more easily download statistical data into MarketWare and correctly match it to the physician i e place the mnemonic in the Physician Number field You can have either one overall physician number key or one for each facility if different see grid above 2 List each Facility your physicians refer to this could be your facility or other area hospitals or other competitors The Statistics page shows referral activity The data is available if you ve configured a link with an external accounting type system like Meditech Cerner Star Epic etc This information is not intended to be updated manually but through the use of the Import Wizard See Below Recruiting Retention From 612010 Facility Department Case Type Modality Payer Referred To To e
12. 7685050 J Ir Group Provider Contact Facilities and Office Statistics Action Plan Issues Recruiting Retention Call Center opportunities Call BackDate E Last Action Date 5 16 2011 1 35 PM Start Date Sexe Co Provider Needs Objective ne Objectives Completed sem OD al Communication Overall Plan Frequency Comments Action Plan Owner Relationship Manager Run My Doctors List View Other Plans for this Contact Last Updated EEE Select enter information for the Action Plan You must tell the system by clicking the New Button that you wanta child record to be created the system will not assume you want this done this automatically However after clicking the New Button the window will change allowing you to F Mew Finding Information in the Database In this section you will learn how to find information in the database typically how to lookup a Physician or Group The Search Tool The basic need for all users is to find a specific physician group etc quickly and easily The Search 7 tool makes that possible We will show you how to N find Physician etc using this tool and work through a i Search a number of examples i e find a Group look up someone using their last name phone number etc Contact By LastName To use the Search tool on the Main Menu to find a physician do the following 1 Select the Table an
13. Lists are intended to be used to assign a physician to various lists These lists can be used to send out mailings and mass email messages or group the physician any way that is most appropriate Just click the Mailing Lists button to display a list of standard lists You can check as many from the list as you want Once checked click off the field to close the selection window 4 The picture can be obtained via either a jpg gif or bmp type file created by a digital camera 5 Use the Select checkbox to tag a record for batch processing For example you can send an email to all currently selected physicians 6 Use the InActive Checkbox to indicate Physicians that are InActive Moved Retired etc The Facility amp Office Info page is used to identify any agreements the physician has entered into with your facility Itincludes which Facilities Current Med Staff Status Date on Staff etc You are also able to identify office hours Technology at the office that links them to your organization as well as identifying which physicians that physician refers patients to See Below Group Company Abbott Pediatrics Specialty Pediatrics Phone ee A Statistics Action Plan Recruiting Retention Call Center Med Staff Stat Date on Physician Employment Recuitment Medical Income Si une Number Status Agreement Director Guarantee Memorial r Associate 04032001 369052 Part Time St Marks Courtesy 042120
14. Pediatrics and then click OK How many do you have Creating Marketing Plans Creating a New Marketing Plan Marketing Plans To Create a New Marketing Plan Click the New Button on the right Select Members Based on Either a Query or an Existing Marketing Plan side of the Marketing Plans Use Query fo Choose Which Contacts To Add to the Select Members Based on Contact Completing Another rketing Marketing Plan View give it a unique Selecta Marketing Pian descriptive name Once a Plan has been created you will be taken to the Manage Plan Page Setting up your New Marketing Plan 1 Identify the time period for this Marketing Plan 2 Identify the type of Action you plan on doing to accomplish this Marketing Plan Copyright 2011 MarketWare Systems LLC All Rights Reserved Page 22 of 38 3 Identify how you will identify when you have accomplished the task with a member of this Marketing Plan 4 Identify the Members of this Marketing Plan There are two ways to identify members of a Marketing Plan 1 Create a Query and select individuals from a Query Use Query to Choose Which Contacts To Add to the Select Any Existing List or Create a New List sn Once the List is selected click the Run List Physicians bySpeciaty N Now and then Select Contacts from that List button 3725 W 41005 1160 E 3900S 2 5000 5250 S Commerce Dive Sute 200 1220E 39008 Sute 4G 160E 2900S
15. an action plan or issue etc To add a new Group just click the New Button on the View Menu and Select Company fill in the Group name and click the New Record Button as you did above The Group Company page and all other windows will clear allowing you to add the new information Adding or Deleting Records You can add any entity i e Group Physician Action Plan Issue etc assuming the Database Administrator has given you permission to do so Likewise you can delete a currently X Delete displayed entity by clicking the delete button from the View Menu and selecting the entity you wish to delete PLEASE NOTE Any record that is deleted from MarketWare also deletes all records Below that record For instance if you delete a Physician all History Issues Action Plans etc will also be deleted If you delete a Group all Physicians History Issues Action Plans Expenses etc at that group will also be deleted Blank Information Windows Pages When you see a blank information window see below the system is telling you that a child entity does not exist for the currently displayed parent entity In the example below what you are seeing is a Physician who currently does not have an Action Plan created Another characteristic of this page is that you can not click your mouse into any of the grayed out boxes on the page Group Company Holladay Pediatric Associates Specialy Phone 60n
16. arketWare Zn Export Contacts My Doctors Ku Syncin Rule Sync Manually Contact s Folder Personal Folders Contacts Sync Out Rule Sync Manually ial wont typically be available when you are out of the office 2 Ifyou use Outlook GroupWise or Lotus Notes to Sync your contacts with to and from MarketWare identify the query you would like to use and rules for Syncing in from Outlook etc and Out from MarketWare You can also create a separate folder in Outlook for your MarketWare Contacts The Auto Dial Tab is used to call directly from your PC You must connect your PC to a phone to make this work The Access Rights Tab is only used by the MarketWare administrators to setup Security Etc within MarketWare However you can use it to change your password if you ve been assigned one You don t need to assign a password if you are using integrated security i e Windows Authentication as your network password will serve to log you into MarketWare Are We There Yet The topics we have covered so far should give you some familiarity with what MarketWare is capable of but there is so much more it can do We recommend that once you feel comfortable with the program you do some more exploring Take advantage of the Resources you have available to you on the Help Menu as needed rc EN Sample Dat Q D P ea amp gs 0 O Download Teach Contact MarketWare JoinaWeb Update Contents Manual Me Support onthe Web Meeti
17. at the Top of the Database View so be sure that is the Physician that has the issue 3 When you create a new issue you need to fill in a one line subject description of the problem This allows you to view a list of issues in a grid type format Then once you ve identified the problem give a detailed description in the Description field 4 The current date will default to today s date You can change it if desired The status will also default to Open Select a category this is used in reports to give youa summary of how many issues are occurring in what general categories 5 Assign a responsible person This is the person who has the responsibility to handle these types of problems Also give the responsible person a due date for taking action 6 Once you ve filled in allthe appropriate fields you can notify the responsible person Send Email via email by clicking the button An email message filled in with all of the information relevant to this issue will be displayed giving you the ability to add additional comments or select any other persons for carbon copies cc See Below 7 Once the Issue has been resolved make sure you notify the physician and record how you notified him her and when Adding a Physician Contact to the Database In this section you will learn how to add a physician to the database NOTE Typically we will work with you to import the majority of your physician data however
18. ay to include a report in an email message Go 4 Thenclickthe button to print the report User Preferences The User Preferences window allows you to setup a number BRETT Delete PrintUser Search First Prior Next last List New User of preferences that you will Manage Users need to establish before you Mm Bu ts E Ju I begin using the system To K Userinfomaien _ Documents and Synchronization Access Rohs Access the User Preferences zur window click Tools User Tite Email Address j ee oneNumber 01 944 4230_ Preferences from the Main orkagiiy St Mark Phone Number 801 944 4230 M Address One Hosptial Drive e n u Bandy Utah Automated Program Updates No oo User Preferences has 4 pages the first User Information Database AppointmentResults should be filled out completely DefauttDatabase Default Objective Default Query Usedto X Take Database Offline My Doctors Doctors Default Category Referral Grown Growth DefaultQuery Window Query Standard X 1 The Automatic Program Updates will insure you have the latest version of MarketWare installed at all times 2 The Startup View allows you to identify which View you will see when you Open MarketWare Database Today List Calendar Etc 3 Setting your Defaults for Objective and Category will auto fill in those values when recording results you will still have the ability to change these each time you record resul
19. d the Field you want to search 2 Type the name or just a part of the name in the search for Box and either click or Press Enter A list of all physicians who match that name will appear in the List View Name Company Name City State Anna Smith Utah Anesthesia Consultants Provo UT View Smith Jill Smith Abbott Pediatrics Salt Lake City UT View Smith Steve Smith ABC Pediatrics Salt Lake city UT 4 Click the View Link to go to that record If it is the first Record you can also hit Enter to go to that record There are many ways to search for information using the Search Tool You will notice that fey Q there are buttons next to various fields in the database window Each one of these buttons are topical i e they relate to the field they are connected to When clicked a window will appear that will allow you to quickly search based off of that particular field Working with Lists A List is a flexible tool that allows you to create lists based on almost any criteria You can get a list of all the doctors you talked to last week all Cardiologists every Doctor in a set of zip codes and on and on In this exercise we want you to become familiar with some of the built in predefined queries and then make some changes to those queries to fine tune them for your specific needs You can find the pre defined Lists on the Main Menu See Below Activity Analytics d Demographics Issue
20. d them after 2 30 because the patient never arrives ontime and they didn t want to stay late RESULT had a discussion with Dr Jackson to determine the information he wanted am able to get most of the information but we are currently not tracking other patient data and will have to manually add those aspects to the notes Dr Jackson said he was satisfied with that approach Resolving an Issue Once you ve worked through the issue and are ready to resolve the issue do the following List of Outstanding Issues 1 Look up the Issue by either Clicking on the button or by searching for the Physician Contact Then go to the Issues page If the issue being Ekok displayed isn t the one you want use the List or Next Prior Buttons to locate the issue 2 Fill in the Result and select a Resolution date 3 Change the Status to Resolved Satisfied or Resolved Unsatisfied Note you don t want any of the later 4 When you change the status to Resolved the Issue is automatically recorded in History See Below fA 2 11 2010 8 37PM Guest Issue Resolution James Jackson Abbott Pediatrics Issue Pre Op Scheduling Date 1 22 2010 Resp Person Sandra Diorka Surgical Services Director Category Operations Status Resolved Satisfied X How Physician Notified Date DESCRIPTION Christine expressed frustration with not being able to schedule pre op appointments for their patients Specifically t
21. edge Base To Setup a Stewardship to Resolve an Issue do the following 1 Lookup a Physician 2 Display the Issues page by clicking the Issue page header 3 Adda New Issue by clicking the button and selecting Issues 4 Type a One Line description of the problem you need resolved See Below Issue Subject Unable to access PACS Click New Record to add the new issue Select the Category Imaging Fill in a detailed description of the problem in the Description box Note that the Date Priority Status and Originator default You may change them as needed 5 6 7 8 To assign Responsibility do the Following 1 Select the Responsible Person This is a person in your organization who has the capability or authority to resolve the problem Select this person from the Person Responsible for Resolution drop down box See Below i amp Send Email Person Responsiblefor Resolution __ Alvin Bates Case Management Director __ Ann Burck Pharmacy Director B Aubrey Floyd Trauma Services Director Bill Easton Human Resources Director Carol Clark Radiology Director Chris Lochner Volunteer Services Director Dan Hartman EMS David Hammond Director of Patient Care MTU Debra Wright Environmental Services Directo Donald Kent Medical Staff Director Elizabeth Black Therapies Director Francis Blake Cath Lab Director Gary Barr Planning amp Research Director Harley V righ
22. ent of the referrals This field allows you to stay on top of those A Tier physicians in fact we have a special Quick List on the menu so you can get a list of all of your A Tier Physicians at the click of a mouse Note use your own rules to define which physicians qualify for A B C etc status 9 The Comments box was placed here because we were worried you might not have enough room for all the things you want to keep track of in relation to physician Use it as you See fit Creating a new Action Plan record for a Physician coe 1 Adding an action plan record is very simple just click the button on the View Menu and Select Action Plan You will be adding an Action Plan for the Physician listed at the Top of the Database View so be sure that is the Physician you want the Action Plan with 2 The screen will clear and you will see your user name in the upper right hand corner At this point just fill in the remaining fields and you are done 3 To see alist of all of the doctors for whom you ve created an action plan record just El List of My Doctors click the button 4 Ifyou need to download your list of doctors and take them with you disconnected Take List offLine from the central database and network just click the button Issues The Issues page will help you manage the resolution of problems that arise as a result of your interaction with the physician i e they wi
23. fairly large number of applications for our new Imaging Origin Date 1 9 2002 p Technology and could benefit from our other initiatives Owner I TT TTT eee Payer List Office Jill Smith see her contact record Aetna US Heath Care z Contact a Blue Cross Phone 801 875 9401 21 Medicare E Mail jill smith abbottpediatrics com 3 LastUpdated 3 19 2010 5 18 PM InActive Select GroupiCompany Recruiting Opportunities Please note the following about the Group Company page 1 Comments about the Group are intended to be general A complete set of History and Notes are available for you in the History View covered later 2 Ifthe Group has more than one office you should click the Multiple Locations checkbox You can see the additional offices by observing the addresses on each physician s record 2 The Category field can be used to classify groups into any user defined categories 4 The Market Area field can be used to identify what user defined market areas you need to assign the group into i e Primary Secondary etc Or it can be used to identify which hospital within your group of hospitals is where the physician group dedicates most of their time or provides the most referrals and therefore should take the lead in managing the relationship 5 The owner field can be use to control access to the record or to identify the user who is primarily responsible for the overall relationshi
24. ge Group ProvideriContact Facilities and Office Statistics Action Plan issues Date Opportunity Identified 1 4 2010 Contract Type Specialty Oncology a Is Sub Specialty Required Is Fellowship Training Req d Pediatric Oncologist St Marks ale Position Description Facility Practice Information Will be at different or multiple locations Federally designated underserved area Number of physiciansin group Potential Candidates Thomas Evans Y D New maten 9 N Group _ Recruiting Opportunities _ Compensation Benefits Compensation Range 175 225K Sign on Bonus Amount 10K Paid Relocation Maximum Coverages CME Days Off amount _ fe Malpractice Vacation Days Paid Holidays Group Company Abbott Pediatrics Recruiting Retention Call Center Candidate Information Fulltime Employmer EmploymentType Desired Start Date 3 1 2010 Replacing Departing Provider If No why is Position Open New Location ma Ideal Candidate Looking for long term relationship someone that will want to live in area forever and likes stability Good golfer a plus fe Other Misc Information Date Position Filled ir The Recruiting Opportunities page allows you to identify the physician that the group wants to add to their group you are able to identify what is being offered what the ideal candidate would be and link Po
25. he concepts you are familiar with by modeling our interface after Microsoft Office 2007 Main Menu Located atthe top ofthe program includes Menus Home Document Tools Reports and Help Each Ribbon Menu contains information relevant to the name ofthe Menu View Menu Located on the Left Side of the screen the View Menu allows you to switch between the Database List Today Calendar Tasks History and File Cabinet Views Main Window The Main Window of MarketWare Displays the Active View that is selected from the View Menu on the Left Side of the Screen oy Home Document Tools Reports Help Menu Bar Contact By LastName ae RE om El emoc m E aa H 4 ton Results Off Line Back Forward i i Menu Ribbon Actions Group Company Abbott Pediatrics Now Delete pup Company ProvideriContact Facility and Office Info Sn Action Plan Issues 801 875 9455 Provider Contact List John Aarons M D Fans 801 875 9466 __ James Jackson MD Bill Jensen PA Address 1160 East 3900 South Sally Phillips MD Reset Ben Suite 500 Jill Smith Office Manager Selection Record 7 City Salt Lake City State UT m 84124 County Sart Lak Current View Category Mutti Group Database on new treatments and techniques They Primay 0 IE and are willing to promote new af Navic ae Pane i icati i Multiple Locations They have a fairly large number of applications for our new Imaging Technolog
26. he drop down menu Action Plan By User Contacts At My Facility Detailed Call Report Detailed Call Report By Date Expenses By Provider Group Profile lssue Category Issue Statistics By Facility Issues And Problems lssues And Problems By Provider Objectives Completed Phone Directory Provider Protile Statistical Activity Report Topics Discussed 4 The report displays in a preview window See Below Profile Report For James Jackson MD Abbott Pediatrics Specialty Pediatrics Birth Date 3 1 1955 Secondary Specialty Audiology Loyalty Level 2 Not Loyal Communication Phone Phone Numbers Preference 801 875 9455 Direct 801 555 1212 Cell 801 875 9466 Fax Office Location s Main Foothill Home 1160 East 3900 South 1130 5 Foothill Blyd 35 East Elm Street Suite 500 Salt Lake City UT 84124 Salt Lake City UT 84105 Murray UT 84592 Monday Tuesday Wednesday Thursday Friday Office Hours 9 5 9 12 Closed 9 12 9 5 Surgery Schedule None 1 5 None 1 5 None Background Information Personal Information Wife s name Kathryn Has 3 Kids Education Med School University of Utah Residency St Elizabeth Technology Notes PACS EMR Physician Portal History Action Date Objective Results Category Note 4 21 2010 Issue A Problem in Imaging Imaging Issue A Problem in Imaging Date 2 4 2010 Resp Person Category Imaging Status In Print Preview you can use the green arrow buttons to move fro
27. hey were being told to send the patient over and they would getto them when they could but not to send them after 2 30 because the patient never arrives on time and they didn t want to stay late RESULT had a discussion with Dr Jackson to determine the information he wanted am able to get most of the information but we are currently not tracking other patient data and will have to manually add those aspects to the notes Dr Jackson said he was satisfied with that approach Printing Reports Now that you understand the basics of running queries let s print out the results A report is nothing more than a query that takes the results and places iton a piece of paper and formats it with Fonts etc In this section of our training we are going to look at printing some basic reports Learning how to create reports using the report designer is beyond the scope of this training The Provider Profile Report The Provider Profile Report is a great tool to use when you have a physician meeting Print the report before going out to the physician write your notes on it and use itto update the physician s record when you return to the office To Print the Provider Profile Report do the following 1 Look up a Physician Find Dr James Jackson 2 Click the Reports Tab on the Main Menu Home Document Tools Reports Help FIR Open Designer a Report Print 3 Highlight and select the Provider Profile from t
28. l EA Head southeast on S 1200 E Union 0 1 mi a Park Ave Union Park Center Intermountain Medical Center A 2 Take the 1st right onto E 6900 S Fort 1 2 mi Add Additional Waypoints Union Blvd i Select All E Continue to follow Fort Union Bivd E Heather Clarke a 3 Turn right at S 300 E 0 6 mi E Hugh E Miahty Cottonwood Destination will be on the right E James E Williams West Z James Jackson E Jeyanthi Sirithara 6697 S 300 E Midvale UT 84047 USA TEE Woodstock Jose B Corera eadows Park Kee Jona Park EO D 89 4 1 a U 0 3 mi about 1 min Krishan K Singal l Ww 1 Head north on S 300 E toward Twin 285 ft SaF EJ anue ontan lla N ow x Bridges Ln S E Marita Broome Ri ran ar l 7 2 Take the 2nd left onto Vantana Ct 0 1 mi Mak H Freien Mary E Kelleher 3 Take the 1st left onto S 230 E 469 ft W Michael J Downina J 1 v Naomi Shaikh 4 S 230 E turns right and becomes E 240 ft Nina Abramson GE 67158 Destination will be on the left La GetRouting and Directions View Original Map and Markers Fa Print Map 7 190 198 E 6715 S Midvale UT 84047 USA 2 7 mi about 9 mins 1 Head northwest on E 6715 S toward S 0 2 mi TAO 160 E 2 Continue onto S 100 E 0 1 mi oE nn Tright E 67908 4538 Midvale Tanana Pml ea Ja rm lt 14 1o E
29. ll frequently tell you things that they are concerned with and using this tool you can setup a Stewardship to get the problems resolved See Below S P Group Company Abbott Pediatrics Group ProviderContact Facilities and Office Statistics Action Plan Issues Recruiting Retention CallCenter Issue Subject Pre Op Scheduling Date Identified 3 26 2011 Priority Category owneroriginator Department Person Responsible for Resolution amp Send Emai Source Sandra Diorka Surgical Services Director alle Specialty Prone 6018753455 12 i Create Reminder Description Due Date 3 31 2011 Christine expressed frustration with not being able to a schedule pre op appointments for their patients Specifically they were being told to send the patient over and they would get to them when they could but not to send them after 2 30pm because the patient never arrives on time and they didn t want to stay late Actions Taken Resolved On gt A Resolution Communicated OO kenne su Date SE Elustoroutstandingissues LastUpdated 8712 2011 12 32PM__ E select Please note the following about the Issues and Problems page 1 To add a new issue first lookup the physician that the issue is associated with and b New then press the 4 button on the View Menu and select Issues 2 You will be adding an Action Plan for the Physician listed
30. m page to page in a multi page report You can zoom view more than one page at a time and of course print the report from Preview as well amp Print Preview f 1 A m d Print G5 a 8 5 Q ay 100 E aA 3 17 Backward Forward 2Y Detailed Call Report The Detailed Call Report is intended to display all the Enter Date Range Limit Report Results Only For Calls Meetings Tasks Batetocompare 11 12010 l Selected User Owner i SeletedDeptFaciy LO mi Emails Notes etc you ve DT 13012010 ie a Selected Specialty recorded in History during a period of time The report query is intended to be modified each time you print Report Destination the report so that you can QL Preview E por M Document nm select whatever Date Range N a rin X cel Te 5 gt baal Ti you desire To print the een O Nie bial 7 Detailed Call Report do the printioFleName following Display Windows Print Dialog Email Report Display Output Filewhen Completed 1 Click Reports on the Main Menu and highlight and select the Detailed Call Report from the drop down menu 2 A window will open prompting you for the date range you want to report on as well as give you the ability to filter by MarketWare user Dept Facility or Physician Specialty 3 You can change the report destination to the Printer Preview default PDF Word Document etc NOTE Printing to a PDF is the easiest w
31. n Owner Relationship Manager Increase Hospitalist Referrals BR Increase Surgical Procedures Last Action Date 425 2011 10 12 AM Stat Date Provider Needs Objective leads grea ccess to OR r Ne Overall Attitude 2 Positive r Mer N aera ai Objectives Completed schedule and equipment TET Physician Meeting Sales Tier El Visit Frequency Monthly r Communication Overall Plan Frequency Work on following Comments Introduce New Hospitalists MD to MD Visit CME Get Office Staff to Tour Facility Really good with kids Follow Up Meeting with Doctor Last Updated 8 12 2011 11 32 AM Next Le MD to MD Visit Status Resolving Concerns Select Run My Doctors List El View Other Plans for this Contact Please note the following about the Action Plan page 1 Use the Define Opportunity box to identify what you would like to achieve with this physician This is not limited to a single goal You can fill in as much information as you need to clearly identify your goals 2 Use the Overall Plan box to fill in your plan for working with this physician to reach the above goals opportunities This plan may require you to do many activities over the next 6 18 months 3 After your initial visit with the physician you ll want to note what Benefits are required before they will move forward use the Benefits Required by Physician to record these and refer to them often so that you stay on track with what you must
32. nd R Insert Zoom Hi Close aston ake 6 EE Find Reie Soot es Ha i i Paragraph Editing l Accompanied By t Meeting E Document Date Objective Physician Meeting User Guest G Task iemai Start Time 12 41PM 2 Action Category Retention k 7 Objective Achieved Peat noe Enatine wum E Tone rmateFolowUp 4 The Results window will display and prompt you to identify the Results and whether or not you ve achieved your objective You may also categorize your Action and List what was discussed during your visit Once you ve completed filling in the results of the meeting click the button 5 The Result is now in History NOTE You do not have to schedule an action on the Calendar to record a result Only schedule actions on the calendar if you need to be reminded of the appointment If you record a result from the calendar the system will remind you that you ve done so by displaying the calendar item like the example below 4 f John Aarons Abbott Pediatrics To display the History window to review all of the Results Notes etc Do the following 1 Look up a physician 2 Display the History and Notes View by Clicking on the button on the View Menu 3 The History Window will display See Below BF EEBESBE Objective Completed win FI S 1OW all History i in a sidan Meeting James Jackson Abbott Pediatrics Group or a specific Physician Contact For Abbott Pedia
33. ng Specialty Oncology Phone 357 546 8456 __ 121 lie Potential Recruits Q PaT ProvideriContact Facilities and Office Statistics Action Plan Issues Recruiting Retention Call Center Phase 1 Planning and Documentation En a First 180 90 Days Contract Received Date 3 1 2010 All Outstanding tems List Expected Start Date 91 2011 gt Phase gt Pre Start Responsible Party Outstanding lterns 59 0 Days Responsible Person gt r _ _m su ee Greg Thompson z Supporting Party Outstanding teris Phase 3 Start 1 90 Days ne Actiwities Reset Start Date Manage Tasks Activity Categories Display Incomplete Tasks Only Display All Tasks Recruiting Information On Boarding Tasks Retention On Boarding Task List Category etc Create Newspaper Ad Announcing new Practice Assist in obtaining State Medical License Initiate Malpractice Insurance Process Obtain DEA Certificate Research and Aquire a Medical Billing System Develop Marketing Targets by specialty and zip code Fill out Malpractice Application and File Engage a Real Estate Broker to help find an Office Select Office Location and Negociate Lease Agreement Post Staff Requirements on Local Job Boards HR Websites etc Select Phone Service Carrier and get Office Phone Number Determine which Payers are desired and begin Enrollment Proc Design Physician Marketing Plan and Budget GESEBEEEREE0 080 008
34. ng Center About Help We are happy to assist you in any way we can provide Additional Training on the more advanced aspects of MarketWare such as Query Building Mail Merge Report Designing etc How to Contact Us If you would like additional training or information please contact us at MarketWare Systems LLC 801 944 4230 Option 3 support marketware com Web Site www marketware com
35. p with the group The Provider Contact page displays the demographic information about a physician office contact It includes basic address phone email information picture etc Specialty Pediatrics Phone 801 875 9455_ si le Group Company Abbott Pediatrics x Group ProviderContact Facilities and Ofice Statistics Action Plan Recruiting Retention Call Center Dear Dr Jackson Gender First 801 875 9455__ Bu Second 801 555 1212 Fl MD oan Mir gl u Address 1160 East 3900 South E suite 1000 City Salt Lake City State 84124 County Salt Lake Fax 801 875 9466 No Faxes E Mail jijackson abbottpediatrics com Communication Preference Add Picture Audiology Fersonal Information Has 3 Kids Likes to play Golf Loyalty Lewel City SaltLake City State Location Third 35 East Elm Street City State Owner i by L7 Mailing Lists and Groups Hospitalist User Pediatric Conference Age Updated 8 12 2011 10 0 secondary Specialty Spouse Partner Kathyrn InActive Select Please note the following about the Provider Contact page 1 Each physician can be assigned up to two specialties primary and secondary You can select these from a drop down box D 2 By clicking on the 2 Google Maps Icon the system will take you to the Google Map website and display a map of the Physician s address 3 Mailing
36. r Murray CNO View Problem Accessing Records Anwar Mumtaz 02 10 2010 David Hammond Director of Patient Care MTU View Not Getting Reports James Jackson 02 07 2010 Kathryn Hansen Associate Administrator View Reports are inaccurate Sushma Bhasin 02 06 2010 Harley Wright Information Services Director View A Problem in Imaging James Jackson 02 04 2010 James Boone Facilities Management Direc View Pre Op Scheduling James Jackson 02 01 2010 Sandra Diorka Surgical Services Directo A Quick List is interactive which means that you can highlight a row and then click the View button to view the physician and the issue Copying Issues to History You may decide that you want the information contained in your Issue to be available to anyone accessing the History of the Physician Contact You can quickly copy the issue amp Update IssueHistory to History and notes by clicking on the button at anytime A record will be added to the History of the Physician fA 2 11 2010 8 37PM Guest Issue Resolution James Jackson Abbott Pediatrics Issue Pre Op Scheduling Date 1 22 2010 Resp Person Sandra Diorka Surgical Services Director Category Operations Status Resolved Satisfied I How Physician Notified Date DESCRIPTION Christine expressed frustration with not being able to schedule pre op appointments for their patients Specifically they were being told to send the patient over and they would get to them when they could but not to sen
37. r3172011 Memorial Cardioloo m e 9 Memorial Cardiology 592 Memorial Cardiology 362 Memorial Cardiology 609 Memorial Cardiology Memorial Cardiology 65 Memorial Cardiology 1362 Memorial Cardiology Memorial Cardiology Memorial Cardiology Memorial Cardiology Be The Statistics Screen has a Two Sub Pages Referral Data Displays Volumes by month by Facility Use the Drop Down Boxes to view the data you are interested in Graphs Visits and Cases Displays Graphs Representing the Data on the Referral Data Tab See Below ry Copyright 2011 MarketWare Systems LLC All Rights Reserved Page 8 of 38 _ pecialty Pediatrics Phone 801 875 9455 I Cases 70 60 50 40 30 20 10 je NOTE The above pages deal primarily with demographic information about the Group and Physicians the rest of the pages deal with the Proactive and Reactive side of your relationship with the Physicians To see a full size version of the graph just right click the graph Copyright 2011 MarketWare Systems LLC All Rights Reserved Page 9 of 38 Recruiting Physicians MarketWare has incorporated Practice Development and Physician Recruiting Practice Development On the Group Company page there is a sub page similar to the Statistics screen you can access the Recruiting Opportunities page by clicking on the page at the bottom of the Group Company pa
38. s All Contacts Providers Curent Selection Actian Plan Curent Selection Contacts Hospitalist Users List Mu Doctors hy List My Doctors Quick List Payor List The My Doctors Quick List selects all Doctors who have been Assigned to you The assignment is done by creating an Action Plan and assigning you as the Owner Relationship Manager on the Action Plan page To run this List select My Doctors from the Quick List menu See Above The query will run display the number of records selected See Below List of My Doctors NOTE This specific quick list is also available with one click on the Action Plan Page Query Results oO Records Selected 36 And then the system displays the List View Select Name Specialty Company Name Last Name John Aarons Adolescent Med Abbott Pediatrics Aarons Hatem S Abdo Intemal Medicine Abdo Family Practice Abdo Rifat Abousy Family Practice Abdo Family Practice Abousy Nina Abramson Cardiology Abramson Nina MD Abramson Jaime Accinelli Family Practice Accinelli Jaime MD Accinelli Elizabeth Adegboyega Panox Anesthesiology Anesthesia Associates Adegboyega F Ethel Adeloye Anesthesiology Anesthesia Consultants Adeloye Nnaemeka Agajelu Anesthesiology Utah Anesthesia Consultants Agajelu Ashok Agrawal Urology Alpine Urology Agrawal Ruth Agwuna Obstetrics amp Gynecology Kacie s Women s Center Agwuna Navneet Ahuja Pediatrics Wasatch Pediatrics Ahuja David B Aiello Family
39. t Contact specialty In the List Internal Medicine Pediatrics W Select All Abdo Family Practice 3725 W 4100 5 Wasatch Pediatrics 1151 E 3900 5 8 299 Willow Creek Pediatrics 1760 E 3900 S 5000 Holladay Pediatric Associates 1220 E 3900 5 Suite 4G Utah Valley Pediatrics 1160 E 3900 5 4100 Eskenazi Allen MD 1250 E 3900 5 310 William s Pediatric Associates 1250 E 3900 5 440 The next screen prompts you to enter in the Result Select the New Result button to enter the details of the Result Once you have entered the Result Select Save and Close and proceed to the Next Screen Copyright 2011 MarketWare Systems LLC All Rights Reserved Page 29 of 38 Save and Follow Up Follow Up pi Close Action Task Sos a j Clipboard t Meeting E Document l Task Email Start Time 12 31 PM Ea Objective Achieved Call A Note EndTime 1 11PM Pl Private 7 FollowUp Notes This is my Resuli Resolving Issues and Problems As mentioned previously the purpose of the Issues and Problems page is to allow you to setup a Stewardship where you can ask another person in your organization to resolve a problem that you could not otherwise deal with because of lines of authority your ability etc or to record a problem you can resolve and you want it recorded so that others are aware of it and also so they can benefit by knowing how to resolve a similar problem i e build a Knowl
40. t Information Services Director Note The responsible persons should be setup by your system administrator To set them up you ll need the person s name title and email address Zi Assign a Due Date This date then becomes the target for when the issue will be resolved To Notify the Responsible Person 1 The most efficient way to notify the Responsible Person is to send them an email PA message The system will encapsulate all of the details of the issue into an email amp Send Email message when you click the button on the Issues and Problems page When the email form displays you can also include any cc s to notify others besides the Responsible Person Another way to notify the Responsible Person is for that person to log into 2 ListofOutstanding Issues MarketWare and click the Tee button This will display a Quick List of all issues that are outstanding it can optionally be configured to only display issues assigned to the currently logged in user The Outstanding Issues Quick List window will be automatically displayed once you click OK after the Quick List Runs See Below Issue Subject Name peto ed Responsible Person Staffing Brian Johnson 02 22 2010 A5 View Request for Block Time Brian Johnson 02 16 2010 Carol Clark Radiology Director View OR Scheduling Problems Lawrence Chin 02 13 2010 Lary Shelton Director of Nursing View Pre Op Scheduling Donna DeCosta 02 12 2010 Jennife
41. tential Candidates to that particular Opportunity Each group can have multiple opportunities Recruiting Sourcing Site Visit On boarding Retention The recruiting process is broken out on 3 separate sub pages on the Recruiting page in MarketWare Recruiting Information allows you to track the initial information gathered about the potential recruit Specialty Oncology gt Phone 357 546 8456 2 le anni s Group ProviderContact Facilities and Office Statistics Action Plan Issues Recruiting Retention Call Center Status Negotiating Contract r Salary Offered 236 000 Recruiter Scott Lundberg ma u National Average D 229 000 v Recruiting TaskList ger Source Internal Referral r Offer Date 2 2 2010 Initial Contact 1 8 2010 ir Be Recommendation Offer Position z Candidate s CV ReqestBy sd Signing Bonus 10 000 recy J Education Experience prr eadal EmploymentType Hospital Privileges iz University of Utah tnw Oregon Health amp Science University pe _ Offer Follow Up Comments Availability Date 2112 2010 r Potential Group Matches Abbott Pediatrics Previous Location JGL Fone AZ Manage Tasks v Board Certified Elligible Licensed inthis State LastUpdated 7 7 2011 10 09 AM gt Recruiting Information On Boarding Tasks On Boarding Tasks allows you to all of the tasks required for On Boardi
42. trics Consolidated View gt Displayed Contact Only ussed how his Payer mix see graph below is improving and he feels it s as a h program See Date Time User Type of Activity etc amp 1 5 2010 12 00AM Guest Send Docume John Aarons Abbott Pediatrics Sent Email Form C Users Bob Documents M arketWare F orm_Ema s Thark You Letter mht Meeting went really well and wanted to add a thank you to let him know A ta 12 27 2009 12 00 AM Guest Office Staff Meeting John Aarons Abbott Pediatrics Introduction of Dr Hendrick to Sallyl in referrals for Dr Bateman and Dr Sylvestes She states that the insurances don t always approve referrals out of state Dr Hendrick gave the office referral forms to sendthe patient for elective procedures Z 12 21 2009 12 00 AM Guest Issue Reminder James Jackson Abbott Pediatrics Problem in Imaging Equipment malfunction too many problems getting the right image data Please contact Dennis Bundy in Operations for complete explanation t amp 12 20 2009 12 00 AM Guest Physician Meeting Sally Phillips Abbott Pediatrics Needto show them new imaging equipment capabilities Also discuss upcoming CME event t 12 17 2009 12 00 AM Guest CME James Jackson Abbott Pediatrics Meeting with this family practitioner today to discuss referrals for neurological care He states that she refers to Dr Winnin Orem If the patient needs a higher level of care Dr Winn usually
43. ts it simply saves you time by auto populating the Objective and Category you would typically do most 4 When going off line MarketWare will either take the currently running List or your Default Query to go off line The Documents and Synchronization Tab allows you to identify default Folders 1 The Form Letters and Form Emails Defaults are typically where they should be but if you prefer to store your documents on a file share that gets backed up regularly je select the button next to each Folder Template and select the appropriate Folder Template Just be aware that if you choose a folder that is not on your local PC it New User Getene EZ ki Kh th QO WOwu Delete PrintUser Search First Prior Next Last List Manage Users on AutoDial Access Rights Form Letters DefaultFolder Default Letter Folder 2 Letter Template Default Letter Template 2 oae Deeuremeope Teroare E Template Default Envelope Template s 9 amp Ie MemoTemplate Default Memo Template 2 fe Form Emails DefaultFolder Default Email Folder 2 Email Template Default Email Template Q Outlook Contact Synchronization Email Client e ho Outlook D GroupWise fiv Lotus Notes None Capture Incoming Emailsfrom Contacts with Matching Email Addresses and add the Messages to History Note Use this feature to Synchronize notes history and contact information between your PDA or Blackberry and M
44. y and could benefit from our other initiatives Payer List Office Jill Smith see her contact record Aetna US Heath Care Contact Fl Blue Cross Phone 801 875 9401 Medicare E Mail jill smith abbottpediatrics com LastUpdated 8 7 2010 2 04 PM m ne Group Company Recruiting Opportunities urn Menu Understanding How the Database is organized When you view the initial page of the database or Group Company page you ll see basic information about the group and a list of physicians office staff that are associated with that group See Below You will also noticed 7 pages tabs that contain information related to the Group and Physician s Office Contact that is listed at the top of the screen Specialty Adolescent Med Phone 801 875 9455 Fl MO Abbott Pediatrics ProviderfContact Facilityand Ofice Info Statistics Recruiting Wyction Plan Issues Main 801 875 9455 2 ES En onn Aarons M D Fax 801 875 9466 Pl D James Jackson MD Bill Jensen PA Sally Phillips MD A Jill Smith Office Manager E City Salt Lake City State Zip County Category Multi spec ia lied Group Name Comments about Group Company This group is very proactive on new treatments and techniques Market Area List of They are active participants in CME and are willing to promote new s oie options WebSite wwwabbott Physicians Contacts p ini at Grou They have a
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