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Explorer 325 Users Manual

1. To change the language do as follows 1 Select SETTINGS gt Language LANGUAGE English C Fran ais Deutsch Pyccknn C Espa ol C pi Apply Cancel 2 Select a language from the list 3 Click Apply 98 131305 A Selecting the language 102 Chapter 4 Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password To log on as administrator do as follows l 2 98 131305 A Select ADMINISTRATION from the left navigation pane Enter the Administration user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL HUHHH Please enter administrator username and password DASHBOARD ADMINISTRATOR LOGON CONNECT User name admin PHONE BOOK Password eee MESSAGES eae CALLS SETTINGS ADMINISTRATION Call charges Forgot administrator password Log handling Profiles Traffic flow filters SIM PIN SIM Lock User permissions Remote management Remote activation Restricted dialing kal 4 a If you have forgotten the administrator password you can reset the password by clicking the link at the bottom of the page For further information see the next section Resetting the administrator password The old user name and password will apply until you have finished the reset procedure Click Logon The Administration page is now
2. 98 131305 A Uploading software 127 Chapter 5 Troubleshooting Part numbers System units TT 3721A EXPLORER 325 system ee O EXPLORER 325 antenna 403058A EXPLORER 325 terminal 403733A TT 3670A Thrane IP Handset amp Cradle wired om Thrane IP Handset wired 403672A Thrane IP Cradle wired 403674A 98 131305 A Part numbers 128 Troubleshooting guide Chapter 5 Troubleshooting The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems The terminal reboots spontaneously No signal or weak signal from the BGAN satellite No transmission on the BGAN network is possible Connection to the Internet cannot be established 98 131305 A The input current is insufficient The terminal may reboot once at start up if you are using the ignition system of your vehicle to power up the terminal The view to the satellite is blocked The antenna cable is not properly connected The system is set up to use one specific satellite but the system is outside coverage from that satellite The Radio silence function is activated from an external device connected to the I O interface of the terminal Your network user group does not allow Internet access Make sure the power supply complies with the specifications for the terminal 10 5 32 VDC 11 5 A 4 A None Wait until the terminal is read
3. Select SETTINGS gt LAN Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page COURIER is used to indicate low level commands or display text Example In the SMS text type ACTIVATE 98 131305 A V Chapter 1 Chapter 2 Chapter 3 Chapter 4 98 131305 A Table of Contents Safety summary ccsscccccssssssececesssseesecessssesceceessssnsececeeseasececseeeaaeeeesessesnees iil About the manual sssrinin as E E Ee amnesia wis iv Introduction EE E E A E A E este 1 Fealures ana Mien ACCS oarra anr E E E E 2 AATED LIN E E A E EE EE P E tees 3 The Inmarsat BGAN System ccccecsccsscsssesseceesscesecsseesessecssesseeseceseesseeseeeaeens 6 SIMIC CS and MN FC OS se eeecucceenteesscececesgusigsauesesasosesenceveseaaneaaeatnceouseesaensenacceee 10 Getting started Berre you aT aea e A ee nee ene eee ee ee 11 Saring UV LONI a vannsacccaeecacy sede anasareetenssenssoemerecocss 12 Connecting the Thrane IP handset cccsecscsesscesscsseessecssesscesessseessesseesseees 14 COMMOECHING a COND WLEP esros e ES 15 Entering the SIM PIN for the terminal ccc ecsescssecseessesscessesseesseeseseeeenes 16 Registering with the BGAN network ou eee cecseesscsseessecseessceseesecsseesessneeees 18 MIKAO ANENE COUN sirni aan en EE E E E EES 19 Standard connection to the Internet default oc ceesseeeseseeeeeeeeeeees 20
4. e Using the web interface explains how to use the built in web interface of the terminal for configuration and daily use and describes the available menus and settings including advanced setup of interfaces e Troubleshooting contains a short troubleshooting guide and explains how to update software It also describes the functions of the light indicator and the Reset button and explains the event messages that may show in the web interface Further it gives information on where to get help if needed e Conformity contains declarations of conformity for the EXPLORER 325 system 98 131305 A iv Related documents The below list shows the documents related to this manual and to the EXPLORER 325 system Title and description number EXPLORER 325 Installation Manual 98 131306 Explains how to install the EXPLORER 325 terminal and the EXPLORER 325 antenna EXPLORER 325 Quick Guide 98 131307 A short guide to the most important functions of the EXPLORER 325 system Thrane IP Handset User Manual 98 126059 Explains the features and functions of the Thrane IP Handset The IP handset works as a standard IP handset but also serves as a user interface for the EXPLORER 325 system In this manual typography is used as indicated below Typography Bold is used for the following purposes e To emphasize words Example Do not touch the antenna e To indicate what the user should select in the user interface Example
5. Number FO Number Number FO Number FO Apply Cancel 2 Select whether remote activation should be Enabled or Disabled 98 131305 A Administration 120 6 Chapter 4 Using the web interface Select whether confirmation by SMS should be Enabled or Disabled Enter the password It can be up to 32 characters long The characters 0 9 a z and A Z are allowed The password is mandatory and must match the password in the activation SMS Enter at least one trusted mobile number from which the terminal accepts an activation SMS If no numbers are entered the feature is disabled automatically You can use the wild card to accept a range of trusted numbers as shown in the examples below Mobile number with wild card Mobile numbers accepted 00453955880 004539558800 to 004539558809 0045395588 004539558800 to 004539558899 Click Apply to save the new settings For information on how to send an activation SMS see Activating a data connection with an SMS on page 37 98 131305 A Administration 121 Chapter 4 Using the web interface Restricted dialing RESTRICTED DIALING Restricted dialing Enabled Disabled Allowed numbers or masks Co Co Co Fi te Po fi te Co fi te Co Co Po PO i Phonebook dialing Limit outgoing calls to numbers in terminal phonebook Enabled Disabled PHONE STATUS 0301 Phone M Restrictions enabled 0501 IP handset M Restrictions enabled 0502 IP handset M Restri
6. 00 18 F8 09 09 0A device 5 Lock ip to mac address 00 18 F8 09 BF 07 device 6 Lock ip to mac address 00 18 F8 09 BF 05 deyvice 7 Lock ip to mac address O0 18 Fea 09 B6 07 device 8 Lock ip to mac address 00 18 F8 09 BF 03 device 9 Lock ip to mac address 00 18 F8 09 04 07 device 10 Lock ip to mac address 00 18 F8 09 BF 04 device 11 OO 18 Fea 09 09 0c device 12 Managing LAN network users 91 Chapter 4 Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address the terminal will always assign this IP address to the MAC address of this device if DHCP is enabled and the Internet connection is not a Bridge mode connection To lock a device to its current IP address click the link next to the device The device is then locked to the current IP address and added to the list of locked IP addresses at the top of the page To unlock a device from the IP address click Delete next to the device in the LOCKED IP ADDRESSES list 98 131305 A Managing LAN network users 92 Chapter 4 Using the web interface Using the network classification table Overview The network classification table is used to define which network devices IP addresses and or LAN ports are associated with which network user groups Each entry in the table shows MAC address IP address LAN port and network user group When a network device is connected the terminal runs through the network classification table to check
7. 02000 to 02009 02100 to 02109 02200 to 02209 02900 to 02909 98 131305 A SIM card missing DUD Calls only Registration for voice failed Registration for data failed Satellite Signal weak Ciphering Off Ethernet data session failed Network failed authentication No SIM card is detected in the SIM slot The SIM card is not accepted by the network Only emergency calls are allowed The EXPLORER 325 has not yet been allowed to register for voice services Circuit Switched The EXPLORER 325 has not yet been allowed to register for data services Packet Switched The signal from the satellite is weak The network has turned ciphering off Ethernet data session could not be established The EXPLORER 325 does not accept the network as a valid BGAN network Status signaling Chapter 5 Troubleshooting Insert SIM card If the SIM card is already inserted try removing and reinserting it Enter the PIN and wait for network approval If the problem persists contact your Airtime Provider Restart the terminal If the problem persists contact your Airtime Provider Restart the terminal If the problem persists contact your Airtime Provider Check the line of sight to the satellite Do not transmit data that requires ciphering See the call log for the cause of the error Refer to Viewing the lists of calls and data sessions on page 55 If the problem
8. About the manual Intended readers This manual is a user manual for the EXPLORER 325 system The manual is intended for anyone who is using or intends to use this system No specific skills are required to operate the EXPLORER 325 system However it is important that you observe all safety requirements listed in the beginning of this manual and operate the system according to the guidelines in this manual Most current version This manual may not always reflect the latest software functionality of your EXPLORER 325 system To obtain the latest version of the manual please enter the Thrane amp Thrane web site www thrane com and download the latest version from Service gt Self Service Center gt Downloads or acquire it from your distributor Manual overview Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section This manual has the following chapters e Introduction contains a brief description of the system and an overview of the BGAN services e Getting started explains how to insert SIM Subscriber Identity Module card and start up the unit It also contains a short guide to making the first call e Operating the system explains how to use the system
9. Chapter 4 Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data Do as follows 1 Select SETTINGS gt Common gt Line identification from the left navigation pane CALLING LINE IDENTIFICATION W Show my number Apply Cancel 2 Select Show my number and click Apply 98 131305 A Setting up the interfaces 75 Chapter 4 Using the web interface Closed user group Your subscription may include one or more closed user groups A closed user group is a group of users permitted to make calls to each other but not to users outside the group To define the settings for these user groups do as follows l 98 131305 A Select SETTINGS gt Common gt Closed user group from the left navigation pane GROUPS Group index Active Group no 0 fo 1 2 Ln 9 Z O O aa o J fg J 10 O Subscribed SETTINGS FOR ACTIYE CLOSED USER GROUP These settings are not used for subscribed closed user group E Outgoing Access Preferential Apply Cancel Type in your user group number s under Group no Your airtime subscription lists your user group number s Select which group s should be active If you select Subscribed the group s included in your subscription will be active To allow outgoing access for the activated user group s select Outgoing Access under SETTINGS FOR ACTIVE CLOSED USER GROUP Note that if you se
10. EXPLORER 325 EXPLORER 325 p j pil q A J a 3 1 E i z b L19aag ii ii Par Thrane amp Thrane EXPLORER 325 Document number 98 131305 A Release date June 17 2010 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane amp Thrane The information in this manual is provided for information purposes only is subject to change without notice and may contain errors or inaccuracies Manuals issued by Thrane amp Thrane are periodically revised and updated Anyone relying on this information should acquire the most current version e g from http www thrane com or from the distributor Thrane amp Thrane is not responsible for the content or accuracy of any translations or reproductions in whole or in part of this manual from any other source Copyright 2010 Thrane amp Thrane A S All rights reserved Trademark acknowledgements e Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States e EXPLORER is a registered trademark of Thrane amp Thrane A S in the European Union and the United States e Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries e Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed b
11. The bootloader initiates software upload Refer to the installation manual for details Reset button 142 List of reserved IP subnets Chapter 5 Troubleshooting Some IP subnets are reserved for internal use in the terminal If any of these addresses are assigned to external equipment connected to the terminal the terminal and connected equipment will not be able to communicate The following local IP subnets are reserved for internal use in the terminal The netmask for all of these subnets is 255 255 255 0 192 168 2 0 192 168 3 0 192 168 4 0 192 168 5 0 192 168 6 0 192 168 7 0 192 168 8 0 192 168 9 0 192 168 10 0 192 168 16 0 192 168 17 0 192 168 18 0 192 168 19 0 192 168 20 0 192 168 21 0 192 168 22 0 192 168 23 0 192 168 24 0 192 168 25 0 192 168 26 0 98 131305 A List of reserved IP subnets 143 Chapter 5 Troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal for example specifying Quality of Service parameters or which APN to use The following AT commands are supported e AT CGDCONT e AT CGEQREQ e AT CGEQMIN e AT CGTFT e AT CGDSCONT Functions of the supported AT commands AT CGDCONT Usage AT CGDCONT is used to specify the Context parameters such as which APN the context must use This can be used to specify a specific APN different from the one on the SIM card Syntax AT CGDCONT lt cid gt
12. U w N U x WJ a IP handset or computer with web interface a 3 1 kHz Audio is only available in elevations gt 45 98 131305 A Services and interfaces 10 Chapter 2 Getting started This chapter describes how to start up the system and make the first call or data session For information on how to install the system insert SIM card and connect cables refer to the installation manual for the EXPLORER 325 system Before you start Operation at high temperatures CAUTION In very high ambient temperatures do not touch areas of the A terminal that are marked with this symbol A If the terminal is installed in a location where the ambient temperature may exceed 50 C we recommend placing the terminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 50 C the terminal can be placed in a public area For further information on installation refer to the installation manual for the EXPLORER 325 system Connector panel The drawing below shows the connector panel of the EXPLORER 325 terminal Power Reset button Slot for SIM card DC input switch Antenna Phone 2 x LAN w PoE 1 0 Grounding stud 98 131305 A Before you start 11 Chapter 2 Getting started Starting up the terminal SIM card Note that the EXPLORER 325 terminal requires a SIM card dedicated to the land vehicular BGA
13. lt protocol gt lt APN gt e lt cid gt is the Context Identifier 1 11 e lt Protocol gt is the transport protocol IP or PPP e lt APN gt is the Access Point Node e lt PDP Addr gt is the static IP address from APN NOT USED Example AT CGDCONT 1 ip bgan inmarsat com AT CGEQREQ Usage AT CGEQREQ is the requested Quality of Service QoS This is used to specify the QoS for the connection With this command you can start a Streaming context Syntax AT CGEQREQ lt cid gt lt Traffic Class gt lt Max bitrate UL gt lt Max bitrate DL gt lt Guaranteed bitrate UL gt lt Guaranteed bitrate DL gt e lt cid gt is the Context Identifier 1 11 e lt Traffic Class gt is the traffic class 1 Streaming 3 Background e lt Max bitrate UL gt is the maximum bit rate up link 32 64 128 98 131305 A Supported AT commands for PPPoE 144 Chapter 5 Troubleshooting e lt Max bitrate DL gt is the maximum bit rate down link 0 32 64 128 e lt Guaranteed bitrate UL gt is the guaranteed bit rate up link 0 32 64 128 e lt Guaranteed bitrate DL gt is the guaranteed bit rate down link 0 32 64 128 Example AT CGEQREQ 1 1 64 64 64 64 AT CGEQMIN Usage AT CGEQMIN is the requested minimum acceptable Quality of Service QoS If the requested Quality of Service can not be offered by the Core Network the data connection will not be established not even with a lower QoS Syntax AT CGE
14. 98 131305 A Administration 106 Chapter 4 Using the web interface Call charges If you know the tariff for your subscribed services you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions gt Thrane amp Thrane does not take responsibility for the correctness of the estimated charges This calculation is only a rough estimate of the charge based on the tariff entered by the user Also the Airtime Provider may have different methods of measuring the airtime used To enter the call tariffs do as follows 1 From the left navigation pane select ADMINISTRATION gt Call Charges The billing details fram your Inmarsat Service Provider can be entered below Currency EUR z for display purposes only Standard voice EUR per minute Standard data EUR 0 per MegaByte 1000 kB Streaming 32 EUR per minute o0 3 1 kHz Audio EUR loco per minute o oo 0 00 Streaming 64 EUR joo per minute Streaming 128 EUR 0 00 per minute Apply Cancel Disclaimer Please note that the estimates made on this basis are only indicative and Thrane amp Thrane cannot be held liable for any differences between these and your actual bill If you change the currency or the rates these changes will also be applied ta historical figures so you may want to save the call log to a separate file to keep track of historical data 2 Select the currency from the Currency d
15. Activating a data connection with an SMS To be able to activate a data connection on the terminal from a remote location the terminal must be set up as described in Remote activation on page 120 Send an SMS to the mobile number of the terminal The activation SMS must have the following format for activating and deactivating a connection e ACTIVATE lt name of network user group gt lt name of profile gt lt password gt e DEACTIVATE lt name of network user group gt lt name of profile gt lt password gt For more information on network user groups see Setting up the network user groups on page 87 Standard data connection in the Default ACTIVATE default network user group group standard 1234567890 Streaming 32 connection in the network DEACTIVATE Group 0 streaming user group Group 0 32 1234567890 98 131305 A Using a computer 37 Chapter 3 Operating the system Accessing the terminal using web interface After preparing the terminal as described in the previous sections do as follows to access it l Make sure your remote computer has access to the Internet On the remote computer open your web browser Enter the IP address of the terminal followed by a colon and the port number http lt ip address gt lt incoming port gt e lt ip address gt is the address from step 3 above e lt incoming port gt is the port you defined in Remote management on page 119 Example Ifthe IP address of the terminal is 161 30
16. Chapter 4 Using the web interface Uploading software from your computer To upload software from your computer to the terminal do as follows 98 131305 A Download the new software as described in the next section or acquire the software from Thrane amp Thrane and save it on your computer Open the web interface and do one of the following e Ifthe PIN has been accepted or a PIN is not required select SETTINGS gt Upload from the left navigation pane e Ifa PIN is required and the PIN has not been entered select ADMINISTRATION enter the Administration PIN and password and click Logon The default user name is admin and the default password is 1234 Then select Upload from the left navigation pane The UPLOAD page opens CHECK FOR SOFTWARE UPDATES Current software version 1 11 Check for updates Latest available Not checked File size UPLOAD SOFTWARE TO TERMINAL Disclaimer for Downloading and Uploading software Please be informed that downloading and installing software fram the Thrane amp Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing software to your EXPLORER 325 If you have problems or questions with respect to downloading software or Uploading your terminal please be informed that you will have to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your loc
17. Operating the system EE I E E E E EE EE E E 21 Using a phone or fax MACHINE cc eesecescessesscessesscesscesecssccssesseceeeseeseeeseesneees 24 LISTING a CONU ran E lt a E TAA tecenscecuscccaseieetets 33 Using the IP WAMGSEL ccczceccicsacccansecepnecoosantsansecesatoacesartusenarsansenduseiteiceetoandsseraitencs 40 Using the web interface MOU ON eer E A E E A 41 Entering the SIM PIN in the web interface onnnnnnnnnesoonesnesoesessesseseesesseseese 46 WISIN tne DashpoarU serrara rrna E T 47 Using tne phone DOOK accccsssnescscetessnecsocsameenatensansteesouscatinrnosacstansirestanenedoabsescsoutenss 50 yi Chapter 5 Chapter 6 Glossary Index 98 131305 A Table of Contents USN TINE AU VOW ra AE E E EE S 54 Hanon SMS MESSAGES siernpre nn i E n E EE E IE NA 56 SO UCU EMC E S e E TE TOERE 62 Managing LAN network users ccccscssccssescesscssecssecseesscesscssessscsseesseessesaeens 85 DLO AGING SOMWALC czccccvivccsicaseevasanedecsnatsanseesoasuwsasaeisensannesdcatsasdenavendqacdsaantranacnetec 98 Selecting the preferred BGAN Satellite oo ee ccsecsseessesseesseseesseeseseeeees 101 Selecting the language pc cc2sn sce venzeoesstaescacevestanesetanessnuestuceusstssananscsteranesenesaneests 102 ACATA SE AU OI E E E T EE EE E 103 Help desk and diagnostic report cdisedacecesccasctssotasecesedasddasesiusesacenscdsoassieseaationes 123 Event logging and sell test srren ronas r nn EEE E E EAn ai 124 OMAD a e E
18. Select Configure next to a handset to access the built in web interface of the IP handset The web interface of the IP handset opens It is very similar to the web interface of the terminal but has a handset icon in the top left corner With the web interface of the IP handset you can access the internal settings of the IP handset For further information refer to the user manual for the IP handset 98 131305 A Setting up the interfaces 19 Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number For further information on Restricted dialing see Restricted dialing on page 122 To set the call types for IP handsets do as follows l 98 131305 A Number O501 O502 0503 Oo504 O505 O506 0507 O506 0509 O510 O511 O512 O515 Oo514 O515 O516 Incoming calls M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio M Standard M 3 1 kHz Audio Apply Cancel Standard phone number Select SETTINGS gt IP handsets gt C
19. causing the performance of the terminal to be degraded or halted Terminal Critically high temperature is causing the terminal to shut down Antenna Critically high temperature is causing the antenna to stop transmission High ambient temperature is causing the performance of the system to be degraded or halted The bit rate is reduced The GPS receiver has not yet achieved position fix The EXPLORER 325 no longer receives a signal from the satellite Status signaling Contact your distributor if the problem persists e Check the cable between terminal and antenna e Reboot the terminal Move the terminal to a warmer location For information on ambient temperature limits see the installation manual Move the terminal to a warmer location For information on ambient temperature limits see the installation manual If possible move the failing unit to a cooler location For information on ambient temperature limits see the installation manual Contact your distributor if the problem persists Move the terminal to a cooler location For information on ambient temperature limits see the installation manual Make sure the view to the GPS satellites is not blocked Note that in some cases it may take up to 10 minutes to obtain GPS fix Make sure the EXPLORER 325 has a clear view to the satellite 134 01500 to 01509 01600 to 01609 01700 to 01709 01800 to 01809
20. e Event log Indicator event messages and logs are described in the following sections General status indicator functions Power indicator Behavior Flashing green The terminal is powering up Flashing orange The terminal is closing down No power 98 131305 A Status signaling 132 Chapter 5 Troubleshooting Event messages Display of event messages The terminal can detect events during POST Power On Self Test or CM Continuous Monitoring When the terminal detects an event that requires your action it issues an event message You can see the active event messages in the web interface by clicking the warning symbol in the icon bar at the top in the web interface You can also see the messages in the Thrane IP Handset All events are logged in the event log For information on the event log see Viewing the Event list or the Event log on page 124 List of events The following list explains the events that may show in the web interface of the terminal gt 00100 to 00199 00210 to 00219 00240 to 00249 00260 to 00269 00270 to 00279 00280 to 00289 00300 to 00309 00340 to 00349 98 131305 A System data damaged SIM module error Temperature Sensor error System Error Voice module Error Ethernet module error GPS module error 2 wire failure Important system data is damaged The SIM interface on the terminal cannot be used The terminal is in danger
21. the following settings This also includes your own current connection to the web interface Setting up the local LAN IP addresses In the web interface you can set up the IP addressing between the terminal and devices connected to the terminal The terminal has a built in DHCP server which can be used to dynamically assign IP addresses to devices connected to the terminal You can also set up the local IP address used by the connected devices to access the terminal The drawing below shows the default setup Local IP addresses default setup Device1 assigned by the terminal DHCP 192 168 0 1 Terminal assigned by the Device 2 minal DHCP gt 192 168 0 1 98 131305 A Setting up the interfaces 63 Chapter 4 Using the web interface To change the local IP addresses do as follows l 98 131305 A From the left navigation pane select SETTINGS gt LAN Thrane amp Thrane SIGNAL NO00000 DHCP DASHBOARD CONNECT DHCP status Enabled Disabled PHONE BOOK Local IF address jis2 fies Jo fi MESSAGES Netmask j255 Jess 255 Jo Ea Apply Cancel SETTINGS LAN Port forwarding Network devices Network classification Network user groups PPPoE Static route T 4 H At DHCP status select Enabled recommended for most purposes or Disabled e If you select Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal e If yo
22. 180 12 and the incoming port number defined in the Remote management page in the web interface is 8080 enter http 161 30 180 12 8080 You should now be connected to the built in web interface of the terminal from your remote computer Accessing the terminal using AT commands After preparing the terminal as described in the previous sections do as follows to access it l 98 131305 A Make sure your remote computer has access to the Internet On the remote computer start a Telnet session Select TCP IP and type in the IP address and port number The IP address is the external IP address of the terminal see step 3 on page 37 The port number is the number defined in the Remote management page under AT commands see page 119 When the connection is established type in your AT commands Using a computer 38 Chapter 3 Operating the system Using PPPoE Point to Point Protocol over Ethernet Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER system Use PPPoE if you want to control your connection independently of the web interface and the IP handset Possible applications are e Connecting a router e Connecting broadcast equipment optionally through a PC e Establishing a Picocell for the use of cell phones The following drawing shows connections managed through PPPoE and web interface respectively Applications Handling connection Assigning connection BGAN for PPPoE to
23. 31L5000 011683 2 Antenna status Tracking ONGOING DATA SESSIONS Standard data 161 350 180 143 SESSIONS TOTAL Standard voice inbound 00 00 00 Standard voce outbound 00 00 00 3 1 kHz audio inbound 00 00 00 3 1 kHz audio outbound 00 00 00 Standard data 0 65 MB Streaming 32 kbps 00 00 00 Streaming 64 kbps 00 00 00 Streaming 126 kbps 00 00 00 ONGOING CALLS No active calls STREAMING PROFILES ON LAN DEFAULT GROUP Ho streaming profiles defined Retresh 98 131305 A Using the Dashboard 49 Chapter 4 Using the web interface Using the phone book General usage Overview In the phone book you can e Look up phone numbers e Look up short dial numbers for easy dialing from a handset e Modify or delete existing names and phone numbers or add new names and phone numbers MIO If you are using a Thrane IP handset with the terminal the contacts from this terminal phone book are included read only in your handset phone book 98 131305 A Using the phone book 50 Chapter 4 Using the web interface Accessing the phone book To access the phone book select PHONE BOOK from the left navigation pane Thrane amp Thrane SIGNAL DOO0000 DASHBOARD Entry Name Number Actions CONNECT 1 Mr Jones 004559559800 Edit Delete PHONE BOOK Z Mrs Smith 0045395556666 Edit Delete Mobile numbers 3 Mew MESSAGES 4 Mew CALLS 5 New SETTINGS 6 New ADMINISTRATION New HELPDESE 5 Hew SITE MAP E Mew 10 Me
24. A dean dtsscinaesnseesont 125 Troubleshooting CENNO SU OU ara eE E E 126 VO era EE oC ANG E E E E E A OE OS 127 Par DUNDO S ee E E R E 128 TOUS INO OUI NGS 3 ce casstc sey casas etaccnnnsncesssccaaounacdsseedeccaianeassnicaatiutnasesesseneee 129 SUES SIG WAG anren E A E E 132 OG GEN O GVCINS rere as E E E LE A E 141 RESET DUIO cocirier nina EAEE AE E NEA EE 142 listot r served IP SUDNELS ss gecicrestancegedncceateanscsertcnssaeseshancenstaccaneenehenaomepicenteaneats 143 Supported AT commands for PPPOE cescsscesscesseesseessecsseessecseesseesseenees 144 Conformity EXPLORER 2 ronn i e E E EEE EE E EEE 147 A E EEEE E E E EA E 149 PEA E E EAA OA E E E E A T AE AA 153 vii Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 325 system EXPLORER 325 is a land vehicular broadband system providing simultaneous high speed data and voice communication via satellite through the BGAN Broadband Global Area Network EXPLORER 925 ae Applications include e Internet browsing e E mail e Phone and fax services e Large file transfers e Video conferencing and Streaming e VPN Virtual Private Network access to corporate servers This chapter introduces the EXPLORER 325 system and gives an overview of the physical units and their features and functions It also gives an overview of the BGAN system and services 98 131305 A Welcome 1 Chapter 1 Introduction Features and
25. Grupo l Apply Cancel NETWORK DEVICES IP address MAC address Device Name 192 168 0 2 00 18 F8 09 BD D4 device 0 Add 192 168 11 1 00 18 F8 09 09 06 device 1 Add 192 165 11 2 00 18 F8 09 09 07 device 2 Add 192 168 11 3 00 18 F8 09 09 08 device 3 Add 192 168 11 4 00 18 F8 09 09 09 device 4 Add 192 168 11 5 00 18 F8 09 09 04 device 5 Add 192 168 11 6 00 18 F8 09 BF 07 device 6 Add 192 165 11 7 00 18 F8 09 BF 05 device 7 Add 192 168 11 8 00 18 F8 09 B8 07 device 8 Add 192 169 11 9 O0 18 F8 09 BF 03 device 9 Add 3 Click Add next to a network device you want to use or type in the MAC address manually at the top of the page Asterisk in the network classification table Unless you are using a Static IP address the IP address field should always be left MIO If you leave a field empty it is the same as a wild card and it will be shown as an empty 4 Select the LAN port and Network user group you want to associate with the device Network user groups are created and defined in the Network user group page See Setting up the network user groups on page 87 5 Click Apply Removing an entry in the network classification table In the network classification table click Delete next to the entry you want to delete 98 131305 A Managing LAN network users 94 Chapter 4 Using the web interface Changing the priority in the network classification table To change the priority of an entry click the up or down arrow next t
26. LAN interface The reason may be that there is not enough power to supply PoE for the LAN interface Incoming phone calls The call type used for the callis not selected in the web interface Someone has changed the administrator password Troubleshooting guide Chapter 5 Troubleshooting Connect the cable Check that the input voltage is within the specified range 10 5 32 V DC 11 5 A 4 A Check that you do not have too many power consuming devices connected The maximum available output power on the LAN PoE interface is 32 W if you are using a 12 V supply and 64 W if you are using a 24 V supply If possible disconnect other connected devices Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt IP handset gt Call settings Then select the call type for incoming calls If the correct password is not found you have to reset the password Contact your supplier for a reset code You must provide the serial number and IMEI number of the terminal Then enter the web interface and reset the password as described in Resetting the administrator password on page 104 131 Chapter 5 Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs The terminal has different means of status signaling to help you find the cause of a problem e Indicator e Event messages
27. Logoff 2 Type in the existing user name 3 Type in the new password and retype it on the next line 4 Click Change At the next logon the new password is required Administration 105 Chapter 4 Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version you can Save your current configuration to a file which can then be loaded into the other terminal MAO Configuration files can only be exchanged between terminals with the same software version To save your current configuration to a file do as follows 1 In the ADMINISTRATION page under Configuration click Save 2 Accept the default destination file name or type in the destination file name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file To load a configuration from a file do as follows 1 In the ADMINISTRATION page under Configuration click Load 2 Click Browse to browse to the file you want to import Then click Open 3 Click Load The new configuration is now loaded into your terminal Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION you are logged off automatically To log off manually click Logoff under administrator logoff in the ADMINISTRATION page
28. antenna The Radio silence function is activated No transmission is allowed The temperature in the antenna is too low for the system to start up The start up sequence of the terminal has timed out because e the antennais not properly connected or the antenna temperature is too low to start up Status signaling Update the terminal software Check that both the antenna and the terminal are of the type HIDE Contact your distributor if the problem persists Reboot the terminal Contact your distributor if the problem persists Reboot the terminal Contact your distributor if the problem persists If the Radio silence function should not be active enter the web interface and select SETTINGS gt Discrete I 0 Then clear the Enabled box for Radio silence None If the ambient temperature is outside the specified limits the antenna may not be able to start up properly Refer to the installation manual for temperature specifications Check that the antenna cable is properly connected at both ends 138 Chapter 5 Troubleshooting 08048 08049 0804B 0804C 0804D 08054 08056 98 131305 A All POE ports except port 1 are shut down due to high temperature Data rate reduction dus to high temperature Illegal combination of antenna and terminal The selected satellite is not visible at current GPS position Antenna firmware image 1S missing in terminal Trans
29. be activated automatically or manually Note If the selected primary profile is a Streaming profile this setting has no effect Streaming profiles must always be activated manually from the Dashboard e Disabled means you can activate deactivate the profile from the Dashboard e Enabled means the profile is activated automatically as soon as the system is ready Select the Primary profile Select a profile from the Primary scroll list This profile is used by this network user group as a first choice when possible There are several predefined profiles Standard Streaming 64 kbps and Streaming 128 kbps Additionally you can define your own custom profiles UREW If you have selected a Streaming connection as your primary profile the LAN interface will be running a Streaming connection until you stop it or disconnect the interface However if you select one or more secondary profiles you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic For further information on profiles and traffic flow filters see Using profiles on page 109 and Using traffic flow filters on page 112 Select the Secondary profile To select more than one secondary profile press and hold Ctrl or Shift while selecting MAO If you have selected both a primary and one or more secondary profiles you must define a traffic flow filter before you can establish a valid connection The Context Ide
30. country Barring PIN lowes Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated Click OK next to Read current settings to make sure the page is updated For each call type select which calls should be barred In the Barring PIN field type in the PIN for your call barring setup MAO This is not the SIM PIN entered at startup but a network PIN which is supplied together with your SIM PIN Click Apply Setting up the interfaces 13 Chapter 4 Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data Do as follows 1 Select SETTINGS gt Common gt Call waiting from the left navigation pane Read current settings ok STANDARD OICE W call waiting enabled 3 1 KHZ AUDIO W call waiting enabled Apply Cancel Please note that some active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated 2 Click OK next to Read current settings to make sure the page is updated 3 For each call type select Call waiting enabled if you want to get notification of waiting calls while you are making a call or transmitting data 4 Click Apply 98 131305 A Setting up the interfaces 74
31. followed by or off hook key Local call broadcast to all IP handsets 0 followed by one of the numbers Local call to IP handset 501 516 and or off hook key 0900 followed by or off hook key Local call broadcast to all phones 98 131305 A Using a phone or fax machine 28 Chapter 3 Operating the system Dialing prefixes Apart from the numbers above the terminal uses the following dialing prefixes e 1 before the phone number will force the connection to use Standard Voice e 2 before the phone number will force the connection to use 3 1 kHz Audio e 31 before the phone number will hide the caller s phone number to the recipient e 31 before the phone number will show the caller s phone number to the recipient where it would otherwise be hidden e g because the number is an ex directory number e For analog 2 wire telephones use the R key during a call to get access to a supplementary services function The supplementary services functions supported by the terminal are described in the following sections Handling waiting calls During a call if a second party tries to call you you may hear a Call Waiting indication The Call Waiting indication is two beeps and a pause of 3 seconds then two beeps again etc If no action is taken the waiting call is released In the web interface you can enable or disable the call waiting indication For further information see Call waiting on page 74 MAO Different ty
32. ground The ignition function uses pin 5 together with pin 8 DC in Connect the appropriate pin to the ignition switch as follows e Active high default Connect pin 5 permanently to Ground Connect pin 8 to positive DC voltage 10 5 32 V DC when the ignition is on To switch off disconnect pin 8 from the positive DC voltage e Active low Connect pin 8 permanently to positive DC voltage 10 5 32 V DC Connect pin 5 to Ground lt 1 2 V DC when the ignition is on To switch off disconnect pin 5 from ground Pin 6 Ground Non configurable Pin 6 can be used as an external connection to ground Pin 6 is connected to Ground inside the terminal Pin 7 DC output Non configurable Pin 7 can be used as a DC output The voltage on pin 7 is 9 15 V and the output can supply up to 50 mA Pin 7 can be used as power supply to a relay ringer or similar 98 131305 A Setting up the interfaces 83 Chapter 4 Using the web interface Configuring the I O interface To configure the I O pins do as follows l 98 131305 A Select SETTINGS gt Discrete I 0 DISCRETE I O Pin 170 Function Enabled Polarity il Gutput Ringer E C Normally closed Normally open 2 Qutput Warning E C Normally closed Normally open 3 Gutput Mute E C Normally closed Normally open 4 Input Radio silence Active high Active low 5 Input Ignition E Active high Active low DELATED SHUTDOWN Delay o z Minutes RINGER OUTPUT Incoming c
33. gt Network user groups When automatic activation is disabled in the Network user groups page you can manually start stop your Standard IP profile from the Dashboard by clicking Start lt name of profile gt or Stop lt name of profile gt under PROFILES ON LAN at the bottom of the page ONGOING DATA SESSIONS ONGOING CALLS Ho active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Retresh 98 131305 A Using a computer 35 Chapter 3 Operating the system Start stop Streaming IP on the LAN interface To start or stop a Streaming session click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN MIS The Streaming link is only available if your network user group includes a Streaming profile See Editing a network user group on page 87 Civic If you have selected a Streaming connection as your primary profile the LAN interface will be running a Streaming connection until you stop it or disconnect the interface However if you select one or more secondary profiles you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic For information on setup of the network user groups see Managing LAN network users on page 85 For information on how to set up a profile see Using profiles on page 109 The EXPLORER 325 system supports 32 64 and 128 kbps Streaming 98 131305 A Using a computer 36 Chapter 3 Ope
34. if the new connection matches MAC address IP address and LAN port in any of the entries in the table When a match is found the terminal establishes a PDP context with the settings of the network user group assigned in the matching entry The device is now ready for use with the terminal Adding or editing an entry in the network classification table To add a new entry to the table or to edit an existing entry do as follows 1 Select SETTINGS gt LAN gt Network classification table If you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 NETWORK CLASSIFICATION TABLE MAC address IP address LAN port Network user group 3 Group Edit Delete i 4 zZ Group O i Edit Delete ok HE HE Default group dd Changes to this page only take effect after reboot The network classification table shows which devices are associated with which LAN ports and network user groups An Asterisk is a wild card meaning that any value is accepted 98 131305 A Managing LAN network users 93 Chapter 4 Using the web interface 2 Click Edit next to the entry you want to edit or click Add at the bottom of the list EDIT ENTRY Enter values below or select a device from the list of known network devices to use that as a template If a field is left empty it will be considered 4 wild card MAZ address j IF address LAN port 2 H Network user group
35. in the Call log will be inaccurate and MAO If power to the system is interrupted the information on the currently ongoing calls there is a risk of being charged for more airtime than registered in the web interface Information on total usage To enter the CALLS page select CALLS from the left navigation pane This page contains information on usage for circuit switched connections The listed information includes e time connected using Standard Voice and e time connected using 3 1 kHz Audio Thrane amp Thrane SIGNAL UOO0000 TOTAL USAGE DASHBOARD CONNECT Standard voice 00 30 01 PHONE BOOK 3 1 kHz Sudia 00 10 13 MESSAGES CALLS Export call log to file Outgoing calls Received calls Missed calls Standard data sessions Streaming data sessions SETTINGS 98 131305 A Using the Call log 54 Chapter 4 Using the web interface Exporting the call log You can export the call log file and save it on your computer for archiving surveillance or other tracking purposes The call log holds information on all calls and data sessions since the call log was last cleared For information on how to view the lists of calls and data sessions see the next section To export the entire call log to a file do as follows 1 Inthe CALLS page click the link Export call log to file 2 Browse to the location where you want to save the log 3 Click OK Viewing the lists of calls and data sessions To see information
36. low When these conditions are met we recommend to power cycle the system If the fault persists contact your distributor Ensure that the antenna is able to locate a satellite If not contact your distributor No action required Switch off the system until the temperature is normalized Contact your distributor 140 Chapter 5 Troubleshooting Antenna The antenna calibration switch Contact your distributor calibration is defective This means the switch fault antenna panel will beat against the side section of the antenna when calibrating The calibration procedure will last slightly longer and be more audible but the antenna will function Antenna flash If the microcontroller flash Reset the system If the fault memory memory is corrupted the persists try uploading new corrupted antenna functionality may be software to the system more or less affected The antenna will continue its operation if possible If the fault still persists contact your distributor Logging of events Diagnostic report When contacting your distributor for support please include a diagnostic report The diagnostic report contains information relevant for the service personnel during troubleshooting To generate the diagnostic report access the web interface and select HELPDESK Then click Generate report Event log The event log holds information of events registered in the terminal or antenna The log inc
37. on outgoing received or missed calls or data sessions select one of the following lists from the left navigation pane in the CALLS page e Outgoing calls shows the start time receiving end phone number duration type Standard or 3 1 kHz Audio and estimated charge of each outgoing call e Received calls shows the start time calling phone number duration and type Standard or 3 1 kHz Audio of each incoming call e Missed calls shows the start time calling phone number and type Standard or 3 1 kHz Audio of each incoming call that was not received e Standard data sessions shows the start time bytes in bytes out and estimated charge of each Standard IP session e Streaming data sessions shows the start time duration type Streaming 64 or 128 kbps and estimated charge of each Streaming IP session Date and time is the international UTC time received from the satellite For information on the available types of service see The BGAN services supported by EXPLORER 325 on page 8 MAO The estimated charge is based on your entries under ADMINISTRATION gt Call charges Thrane amp Thrane does not take responsibility for the correctness of this estimated charge You can sort each of the lists by clicking the title of the column you wish to sort by If a list covers more than one page you can click the relevant link at the bottom of the page to go to another page When there are more than 100 calls in the total list the
38. phone book click Edit next to the entry you want to modify 2 Modify the name or number as wanted and click Save entry The name and or number in the selected entry is now replaced with the new information Deleting an entry in the phone book To delete an entry click Delete next to the entry you want to delete Deleting all entries in the phone book To delete all the entries in the phone book click Delete all entries in phone book at the bottom of the PHONE BOOK page 98 131305 A Using the phone book 52 Chapter 4 Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal To view the mobile numbers To view the mobile numbers of the terminal select PHONE BOOK gt Mobile numbers from the left navigation pane MIS These numbers are not listed at delivery The user must enter the number received from the Airtime Provider MOBILE NUMBERS FOR CURRENT SIM CARD Standard voice r r 72420567 3 1 kHz audio of Of ef LOS SF Edit To enter or edit the mobile numbers To enter or edit the mobile numbers click Edit at the bottom of the page type in the numbers received from your Airtime Provider and click OK 98 131305 A Using the phone book 53 Chapter 4 Using the web interface Using the Call log connection time and data sessions transferred data cannot be saved This could mean that the airtime and bandwidth usage registered
39. service to use e g 64 kbps Streaming and possibly a user name and password For details refer to Using PPPoE Point to Point Protocol over Ethernet on page 39 and to the documentation for your connected equipment On the EXPLORER 325 terminal you must enable PPPoE before you can establish a PPPoE connection Refer to the next section Enabling PPPoE in the EXPLORER 325 terminal To enable PPPoE in the terminal do as follows 1 Select SETTINGS gt LAN gt PPPoE PPPOE PPPoE Enabled Disabled Apply Cancel 2 Select Enabled 3 Click Apply 4 Restart the terminal for the setting to take effect For information on how to establish a connection with PPPoE see Using PPPoE Point to Point Protocol over Ethernet on page 39 98 131305 A Setting up the interfaces 66 Chapter 4 Using the web interface Setting up static routing When you have an external gateway connected to your terminal the terminal is not automatically able to see the network on the other side of the gateway However you can set up your terminal to communicate with a device on the other side of a gateway by using Static routing To set up a new device for static routing do as follows 1 Select SETTINGS gt LAN gt Static route STATIC ROUTE Destination Netmask Gateway dd 2 Click Add ENTER ALUES FOR NEW ENTRY Destination E fT Netmask yf Ip up Gateway T of fC 3 Enter the values for your device e Destination The I
40. sessions will be terminated 98 131305 A Event logging and self test 124 Chapter 4 Using the web interface To activate a Self test do as follows 1 Select HELPDESK gt Self test Warning The terminal will reboot to perform the self test Rebooting the terminal will terminate all existing connections Self test 2 Click Self test 3 Click OK in the Warning dialog The terminal now reboots and performs a self test Extended status To see the Extended status page select HELPDESK gt Extended status To view updated information on the Extended status page click Refresh The Extended Status page shows the following information e The antenna Product ID TT number Refer to the section System units on page 128 e The status of the connection to the air interface IAI 2 This field should normally show Registered unless the system is still in the startup process e Ongoing data sessions IP address and connection status e g Active or Suspended e Ongoing calls and their connection status Site map The web interface also offers a site map page Use this page to get an overview of the submenus To access the site map select SITE MAP from the left navigation pane Click on items in the site map to go directly to the relevant location 98 131305 A Site map 125 Chapter 5 Troubleshooting This chapter gives guidelines for troubleshooting and provides an overview of the different means of sta
41. setting in step 8 will not be applied This setting is suitable where error free transmission is important and delays are accepted e No detect means that errors will not be detected and the SDU Error setting in step 8 will not be applied In the Transfer delay ms field type in the delay in ms This is the delay from the time data is received in the terminal until it arrives at the receiving end e If the Transfer delay is 500 ms error correction is disabled e If the Transfer delay is 4000 ms error correction is applied In the Traffic handling priority row select from the drop down list which priority this connection should have Click Apply The new profile is now added and can be selected from the lists of primary and secondary profiles when you set up your interfaces Administration 111 Using traffic flow filters Purpose of the traffic flow filters Chapter 4 Using the web interface The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance Example When you are browsing the Internet a Standard IP connection is normally sufficient However to have a video conference you may need a Streaming IP connection in order to obtain a direct connection without interruptions Your traffic flow filters can define these priorities so that your connection is automatically set to Streaming e g when you have a video conference What are tr
42. shows an event icon J in the icon bar as long as the event is active The Event list only shows events that are currently active whereas the Event log shows the history of events that have occurred Event list To view the event list click the event icon from the icon bar at the top of the web interface or select HELPDESK gt Event list from the left navigation pane First reported ID Unit Severity Text All PoE ports except port 1 are shut 12 10 17 7 Jun 2010 08048 0 Terminal WARNING a one down due to high temperature 12 10 17 7 Jun 2010 01120 0 Terminal WARNING Too high temperature warning The Event list page shows a detailed list of active events including the time of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event messages on page 133 Event log The Event log shows the same information as the Event list but also includes events that occurred in the past and are no longer active Additionally it lists events of informational character describing normal phases of operation for the terminal To view the Event log select HELPDESK gt Event log from the left navigation pane Self test The Self test performs system test on the EXPLORER 325 system similar to the tests that are performed during the Power On Self Test POST City gt The terminal must reboot to perform the self test All ongoing calls or data
43. the BGAN terminal PDP context to go out nework oS on the BGAN network PPPoE Router connection C PPPoE A mesion M e PPPoE connection PC and or broadcast equipment YA A i Q 1 i Z 2 IP Handset lt PDP Context gt BGAN terminal Builtin web interface Configuring the connected equipment for PPPoE To use PPPoE with your EXPLORER system first enable PPPoE in your terminal Refer to Enabling PPPoE Point to Point Protocol over Ethernet on page 66 After enabling PPPoE in the terminal you must configure your equipment How to do this depends on the type of equipment Refer to the user documentation of the equipment As a minimum you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal e User name and password The user name and password can be left blank or insert user name void and password void Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider 98 131305 A Using a computer 39 Chapter 3 Operating the system To request a static IP if subscribed to from the Access Point you must type in the user name and password from your airtime subscription Note for MAC OS User name and password are required Use user name void and password void This works for some ISPs Contact your airtime pr
44. the LAN ports of the terminal 2 Inthe web interface select SETTINGS gt IP handsets Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entry Number Handset password Actions Configure handset i Configure eee 1 0501 0501 Edit Configure 2 0502 0502 Edit Unreserved PHONE BOOK 3 0503 0503 Edit Unreserved MESSAGES 4 0504 0504 Edit Unreserved CALLS 5 0505 0505 Edit Unreserved SETTINGS i 6 0506 0506 Edit Unreserved LAN 7 0507 0507 Edit Unreserved Phone Fax 8 0508 0508 Edit Unreserved ISDN 9 0509 0509 Edit Unreserved Common 10 0510 0510 Edit Unreserved IP handsets alal 0511 0511 Edit Unreserved Call settings ale 0512 0512 Edit Unreserved Discrete I O 14 0514 0514 Edit Unreserved 15 0515 0515 Edit Unreserved Upload 16 0516 0516 Edit Unreserved Satellite selection Language 98 131305 A Setting up the interfaces TI Chapter 4 Using the web interface 3 If you want to change the password click Edit next to the number you want to use 4 Enter the password you want for your IP handset MAO The Thrane IP Handset only supports numbers no letters in the password 5 Inthe IP handset use the display menu system to enter the local number and the password you just entered in the web interface Do as follows 1 In the IP handset enter the menu system select Menu and select SIP to get the list of profiles 2 Select the BGAN profile and select Options left softkey 3 Select Edit View and change the user name and passwor
45. the event is cleared then try again Wait until the event is cleared then try again Ensure a stable power supply to the terminal Check the cable to the antenna Contact your distributor if the problem persists Ensure a stable power supply to the terminal Do not use the terminal Contact your distributor Do not use the terminal Contact your distributor 136 08010 0801B 0801D 0802C 0802D 0802E 0802F 08030 08031 98 131305 A Undervoltage has been detected Lost connect 10n to the GPS receiver Uploading firmware to antenna Firmware update still fails after several retries Firmware update failed Firmware is older than current antenna version Antenna main image could not be loaded Antenna could not enter main application mode Failed to enter normal operation The input voltage has dropped below an acceptable level The terminal will be shut down in 10 seconds if the situation persists Communication with the GPS receiver in the antenna is lost New firmware is being uploaded to the antenna The Event will be cleared when upload has finished The terminal was unable to upload new firmware to the antenna The terminal was unable to upload new firmware to the antenna The firmware in the antenna is newer than expected by the terminal Antenna failed to start up normally Antenna failed to start up normally Antenna failed to s
46. utilizing different modulation schemes variable coding rate and power adjustment it is possible to change the bearer type to give optimum throughput with efficient use of the satellite resources International Mobile Equipment Identity A unique number identifying your terminal International Maritime Satellite Organisation An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations including obligations relating to the GMDSS Internet Protocol kilobits per second Local Area Network Light Emitting Diode Network Address Translation An Internet standard that enables a local area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations 150 PDP PIN PoE POST PPPoE PS PUK QoS RF SAS SDU SIM SIP 98 131305 A Glossary Packet Data Protocol A network protocol used by external packet data networks that communicate with a GPRS network Personal Identification Number A code number used to provide access to a system that has restricted access Power over Ethernet Power On Self Test A test sequence that runs every time the system is powered up or reset Point to Point Protocol over Ethernet A network protocol for encapsulating Point to Point Protocol PPP frames inside Ethernet frames By using PPPoE users can virtually dial from on
47. 00 and country code e g 00 45 for Denmark or 00 1 for USA Select whether or not you want Delivery notification for this SMS message If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent Handling SMS messages 56 Chapter 4 Using the web interface You can set up delivery notification generally for all SMS messages This setting is used by default when you send a message For further information see Configuring message settings on page 60 Click Send The message is now sent and moved to the Sent folder Options for messages in the Outbox Messages in the Outbox are messages that have not been sent e g because the terminal was not online when you attempted to send the messages To access the Outbox click MESSAGES gt Outbox from the navigation pane You have the following options for messages in the Outbox When the terminal is online click Resend next to the message you want to send When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder MAO The original message remains in the Outbox When you have succeeded in sending the message you may want to delete it from the Outbox Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the messages Options for messages in the Sent folder The Sent folder contai
48. 005 Streaming 32 kbps 00 00 00 HELPDESK Software version 1 12 build 4 Streaming 64 kbps 00 00 00 SITE MAP Local IP address 192 168 0 1 Streaming 128 kbps 00 00 00 IMEI number 35315000 011583 2 Antenna status Tracking ONGOING DATA SESSIONS ONGOING CALLS Standard data 161 30 180 143 iNo active calls STREAMING PROFILES ON LAN DEFAULT GROUP No streaming profiles defined Refresh eee 98 131305 A Using the Dashboard 47 Properties Chapter 4 Using the web interface The PROPERTIES section of the DASHBOARD shows the following information 98 131305 A Airtime provider The name of your Airtime Provider GPS position The GPS position of your EXPLORER 325 system MAO In some cases the BGAN network does not allow the position to be displayed to the user If this is the case the display may just show GPS acquired This means that the GPS position is received but not shown This also applies if the EXPLORER is not yet registered on the BGAN network but the GPS position is received Status The status of the EXPLORER 325 system The status can be one of the following e Scanning The terminal has instructed the antenna to scan for a BGAN signal The antenna status will show Sky scan Searching The antenna has found a BGAN signal and the terminal is searching for a BGAN network in order to perform a registration The antenna status will show Tracking Registering The terminal is attempting to regist
49. 05 A Setting up the interfaces 69 Chapter 4 Using the web interface To set up the common interface settings To set up the common interface settings do as follows 1 Select SETTINGS gt Common Thrane amp Thrane SIGNAL TT COMMON INTERFACE SETTINGS DASHBOARD APM CONNECT it PHONE BOOK SIM default MESSAGES Network assigned CALLS User defined BGAN INMARSAT COM SETTINGS PROFILES els Buffering on streaming profiles Enabled Disabled Phone Fax ee aaa Common Call forward Call barring Call waiting Line identification Closed user group 2 Select the APN You have the following options e SIM default The APN is taken from the SIM card This is the recommended option unless you have special requirements e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 3 At Buffering on Streaming profiles select Enabled or Disabled e If you select Enabled your Streaming connection will be buffered This means that the transmission is slightly delayed in order to ensure a precise and continuous data stream e If you select Disabled your Streaming connection will not be buffered This means the data is delivered immediately but may vary slightly in transmission speed 4 Click Apply 98 131305 A Setting up the interfaces 70 Chapter 4 Using the web interface Setting up call services Overview The setup of call ser
50. 0A 0900F 09010 09011 09012 09014 98 131305 A Antenna Write veriri cation fault in EEPROM Antenna PLL repeatedly looses lock Antenna Low RSSI level Antenna Microcontroller temperature too low Antenna Microcontroller temperature Too high Antenna HPA is turned off This fault may be caused by a defective EEPROM or if the EEPROM communication fails The consequence of this fault is that the antenna is unable to save the last known frequency and elevation after entering track state If the EEPROM is defective data may be lost or inaccessible The fault may occur because of extreme changes in temperature or if the RF synthesizer is defective If this fault occurs the satellite link is most likely lost If this fault occurs the antenna is most likely unable to acquire a signal In cases where the temperature drops below 30 C the antenna will enter a low temperature mode where the azimuth and elevation motor velocities are reduced by 40 during seek states The temperature is too high the electronics may be damaged The HPA is turned off The ATB changes state to the initialisation state and remains there until the HPA is on The wire between HPA and ATB may be disconnected or damaged Status signaling Power cycle the system If the fault persists contact your distributor Ensure that the temperature conditions are stable not too high or too
51. 3 Chapter 4 Using the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters Eval Dest Source Type me Prec Profile Source Address Subnet Mask Prot No Port Port of ete Index Range Range Service Mask 0 Streaming 64 17 2455 to 5000 Edit Delete 1 Standard 6 S24 to S24 Edit Delete New entry In this example data packets are filtered in the following order 1 The filter with evaluation precedence index 0 checks for UDP packets protocol number 17 in the port range 2455 5000 When these packets are identified they are assigned a 64 kbps Streaming channel the Streaming 64 profile 2 The filter with evaluation precedence index 1 checks remaining packets for TCP packets protocol number 6 on port 524 These packets are routed to the standard IP connection the Standard profile 3 Remaining traffic is routed to the standard IP connection 98 131305 A Administration 114 Chapter 4 Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal do as follows l 98 131305 A Select ADMINISTRATION gt SIM PIN REQUIRE PIN Require PIN on startup f Enabled Disabled FIN Apply Cancel CHANGE PIN Old PIN P New PIN P Confirm new PIN SY Apply Cancel Under REQUIRE PIN select Enabled or Disabled e If you select Disabled yo
52. 45 98 131305 A General 23 Chapter 3 Operating the system Using a phone or fax machine Available interfaces Two types of voice equipment connect to the terminal Standard analog phone or G3 fax machine The terminal has one phone connector for connecting a standard analog phone or fax machine IP handset The terminal has two LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment For information on the features and functions of the Thrane IP Handset refer to the user manual for the handset For information on how to connect to the interfaces see the installation manual for the EXPLORER 325 system Selecting the call type Definition The phone connection can use one of the following call types e Standard Voice which is a low tariff voice connection compressed to 4 0 kbps e 3 1 kHz Audio which is a high quality connection used for Premium Voice or G 3 fax MIS 3 1 kHz Audio is only available in elevations gt 45 In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone interface or from an IP handset connected to the LAN interface Standard Voice is selected by default When connecting a fax to the Phone interface you must use 3 1 kHz Audio Selecting the default outgoing call type To select the default call type for outgoing calls do as follows e Phone Select the call type in the web interface under SETTI
53. Administration 118 Chapter 4 Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location either using the web interface or AT commands To set up the terminal for remote management do as follows 1 From the left navigation pane select ADMINISTRATION gt Remote management REMOTE MANAGEMENT Web server Remote access Enabled Disabled Incoming port eo AT commands Remote access Enabled Disabled Incoming port E454 TRUSTED IP ADDRESSES IP address b fo b ff IP address fo b fo fb IP address b kb b bo IP address b b b bo IP address b b b bo 2 Select whether remote access should be Enabled or Disabled for the web server and or for AT commands 3 Type in the Incoming port numbers to use for the web server and for AT commands provider For AT commands use 5454 if available If 5454 is not available you must use port forwarding to the port CSE The port number must be available at your service number you are using 4 Under TRUSTED IP ADDRESSES type in the IP addresses of the devices you want to give access to the terminal 5 Click Apply 98 131305 A Administration 119 Chapter 4 Using the web interface If Static IP is included in your airtime subscription we recommend using this static public IP address for the terminal in order to provide easy access to the terminal MIO You must activate a connection in the terminal before
54. G Port forwarding f Enabled Disabled Active Incoming port range Destination IP Destination port range MV fs Rs rszaes oa00 ps Ps C fe ef ooo fof C Be e peoo ff C Be be booo ff C Be e peoo fpf m E peoo ff m E peoo foe f C Be Ee pooo lf C ofp be peoo fof C be be pooo fof 2 Select Enabled to generally enable port forwarding 3 Type in the Incoming port range 4 Type in the Destination IP address which in this example is the IP address of the mail server 192 168 0 100 98 131305 A Setting up the interfaces 65 Chapter 4 Using the web interface 5 Type in the Destination port range 6 Repeat step 3 to step 5 to set up port forwarding to additional servers 7 Inthe Active column select which ports should have port forwarding activated 8 Click Apply You can now access the mail server from the Internet using the public IP address of the terminal If you do not know the IP address you can look it up in the DASHBOARD of the web interface under ONGOING DATA SESSIONS Enabling PPPoE Point to Point Protocol over Ethernet What is PPPoE By using PPPoE users can virtually dial from one machine to another over an Ethernet network establish a point to point connection between them and then securely transport data packets over the connection On the equipment connected to the EXPLORER 325 terminal you must enter a few settings for your PPPoE connection For example you need to set up which
55. IP 33 activating 34 35 definition 33 Status air interface 125 connection 125 extended 125 methods for signaling 132 ongoing calls and data sessions 49 viewing 47 Streaming IP 33 activating 36 definition 33 supplementary services supported 9 using 29 support contact information 126 T telephone interface local numbers 28 setting call type 68 tools for setting up the terminal 21 total usage viewing 49 54 traffic flow filters 112 transferring a call 31 troubleshooting guide 129 typography used in this manual v U uploading software 98 usage counter 49 54 clearing 108 user interfaces 21 V version of software 48 voice mail number viewing 61 voice quality 24 setting for IP handsets 80 setting for Phone interface 68 98 131305 A Index W waiting calls 29 74 web interface accessing 41 browser settings 42 definition 41 navigating 45 site map 125 156
56. N service The terminal can only access the BGAN network when the right type of SIM card is installed For information on how to insert the SIM card refer to the installation manual Switching on the terminal Using the Power switch To switch on the terminal use the On Off switch in the connector panel It normally takes one or two seconds for the terminal to switch on Using the ignition system If you have connected the ignition system of your vehicle to the I O connector you may leave the power switch in the on position and the terminal will switch on off when you start stop the engine of your vehicle When the engine is stopped the terminal is in standby mode The standby current is max 15 mA when the ignition is off For information on how to connect to the Ignition pins in the I O connector refer to the installation manual for the EXPLORER 325 system You must set up the ignition function in the web interface For further information see Configuring the I O interface on page 84 MIO In some cases the system may reboot after power on because of the high start up current Using a remote on off switch If an external switch is connected to the remote on off pins in the DC connector you may leave the power switch in the connector panel in the on position and use the remote switch to turn the terminal on and off When the remote switch is off the terminal is off However if you leave the power switch on the te
57. NGS gt Phone For further information see Configuring the Phone interface on page 68 e IP handset Select the call type for each handset in the web interface under SETTINGS gt IP Handset gt Call settings For further information see Setting the call types for IP handsets on page 80 98 131305 A Using a phone or fax machine 24 Chapter 3 Operating the system Overriding the default outgoing call type To override the default setting for a specific outgoing call do as follows e To use Standard Voice for the call dial 1 before the number e To use 3 1 kHz Audio for the call dial 2 before the number Example To make a call to Thrane amp Thrane in Denmark 45 39558800 forcing the connection to use Standard Voice dial 1 0045 39558800 followed by if calling from an analog phone or off hook key if calling from an IP handset MAO This will not change the default call type only the type used for the ongoing call Phone numbers for incoming 3 1 kHz Audio and Standard Voice 3 1 kHz Audio and Standard Voice have separate phone numbers This way a person calling a phone connected to the terminal can select whether to use 3 1 kHz Audio or Standard Voice by using the dedicated phone number MIO The call type you are using must be selected in the web interface refer to the next section If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web
58. P address you want to route to e Netmask The netmask you want to route to e Gateway The gateway e g the address of a wireless access point or router to which the destination device is connected 4 Click Apply The values for the new entry are now in the list This means that the terminal can communicate with the destination IP address on the other side of the gateway STATIC ROUTE Destination Netmask Gateway 192 150 1 4 fod ae oe 0 192 150 1 0 Edit Delete dd 98 131305 A Setting up the interfaces 67 Chapter 4 Using the web interface Configuring the Phone interface To configure the Phone interface do as follows 1 Select SETTINGS gt Phone from the left navigation pane Incoming calls M Standard M 3 1 kHz Audio Outgoing calls f Standard 3 1 kHz Audio Apply Cancel 2 Set the call type for incoming and outgoing calls The call types are described in more detail in Selecting the call type on page 24 e For Incoming calls you can select Standard or 3 1 kHz Audio or both If you select both any device connected to the Phone interface will react ring on incoming calls If you select e g Standard the Phone interface will only react on calls made to the Standard phone number For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be used by default if possible for any outgoing call Note however that fax machines must use 3 1 kHz Audio MIO You can overrid
59. Provider for a new SIM card Entering the SIM PIN using the web interface To enter the SIM PIN Do as follows 1 On a computer connected to the terminal open your browser and enter http ut bgan or the IP address of the terminal in the address bar default IP address http 192 168 0 1 If your SIM card uses a PIN and the PIN has not yet been entered the web interface will open on the PIN page Thrane amp Thrane SIGNAL OOO0000 Please enter PIN DASHBOARD PIN er ADMINISTRATION 4 2 Type in the PIN and click OK When the PIN is accepted the web interface opens the Dashboard and is ready for use If the PIN is not accepted see the next section Wrong PIN For further information on the web interface refer to Using the web interface on page Al 98 131305 A Entering the SIM PIN for the terminal 17 Chapter 2 Getting started Wrong PIN You have 3 attempts to enter the PIN in the web interface before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Registering with the BGAN network When the SIM PIN is accepted by the terminal the EXPLORER 325 system automatically starts the registration procedure on the BGAN network You can moni
60. QMIN lt cid gt lt Traffic Class gt lt Max bitrate UL gt lt Max bitrate DL gt lt Guaranteed bitrate UL gt lt Guaranteed bitrate DL gt e lt cid gt is the Context Identifier 1 11 e lt Traffic Class gt is the traffic class 1 Streaming 3 Background e lt Max bitrate UL gt is the maximum bit rate up link 0 32 64 128 e lt Max bitrate DL gt is the maximum bit rate down link 0 32 64 128 e lt Guaranteed bitrate UL gt is the guaranteed bit rate up link 0 32 64 128 e lt Guaranteed bitrate DL gt is the guaranteed bit rate down link 0 32 64 128 Example AT CGEQMIN 1 1 64 64 64 64 AT CGTFT Usage AT CGTFT is the Traffic Flow Template TFT This command is needed if a secondary PDP context needs to be opened The TFT specifies which IP traffic should run through which PDP context Syntax AT CGTFT lt cid gt lt packet filter identifier gt lt evaluation precedence index gt lt source address and subnet mask gt lt protocol number gt lt destination port range gt lt source port range gt e lt cid gt is the Context Identifier 1 11 e lt packet filter identifier gt is the packet filter identifier 1 8 e lt evaluation precedence index gt This filter s Evaluation Precedence Index 0 255 e lt source addr amp subnet gt is 0 0 0 0 0 0 0 0 255 255 255 255 255 255 255 255 e lt protocol number gt is the protocol number 0 255 e lt destination port range gt is Destina
61. R Terminal PN 403733A TT 3058A EXPLORER 325 Antenna PN 403058A Equipment Applicability The TT 3721A EXPLORER 325 is a mobile Land Vehicular BGAN terminal that provides voice fax or high speed data communication through the Inmarsat satellite service world wide between a vehicle and any destination in the world Declaration The safety requirement with respect to the LVD directive 73 23 EC is met by conforming to the harmonized EU standard EN 60950 1 The protection requirement with respect to the EMC directive 89 336 EC is met by conforming to the harmonized EU standards ETSI EN 301 489 1 and ETSI EN 301 489 20 Effective use of frequency spectrum is met by conforming to the harmonized EU standards ETSI EN 301 444 Manufacturer Thrane amp Thrane A S Lundtoftegardsvej 93D DK 2800 Kgs Lyngby Denmark Place and Date Kgs Lyngby 2 June 2010 p CE Walther Thygese Doc no 99 131672 A Page 1 of 1 Quatity System according to vom DS EN ISO 9601 20 Thrane amp Thrane A S Lundtoftegaardsvej 93 D e DK 2800 Kgs Lyngby Denmark T 45 3955 8800 F 45 3955 88 88 info thrane com www thrane com Bank Danske Bank Comp reg 65 72 46 18 VAT DK 20 64 64 46 Glossary A APN Access Point Name The Access Point Name is used by the terminal operator to establish the connection to the required destination network B BGAN Broadband Global Area Network A satellite network based on geostationary sa
62. a Network BGAN is a mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls Coverage The Inmarsat BGAN services are based on geostationary satellites situated above the equator Each satellite covers a certain area footprint The coverage map below shows the footprints of the BGAN system For updated information on coverage see Inmarsat s home page at Www inmarsat com Key py l 4 Americas F l 4 EMEA F l 4 Asia Pacific MI The map above shows Inmarsat s expectations of coverage but does not represent a guarantee of service The availability of service at the edge of coverage areas may fluctuate 98 131305 A The Inmarsat BGAN system 6 Chapter 1 Introduction Overview of the BGAN system A complete BGAN system includes the EXPLORER 325 terminal with connected peripherals an EXPLORER 325 antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide networks Internet telephone network cellular network etc Packet Switched Network 5 EXPLORER 325 antenna i mee EXPLORER 325 EXPLORER 325 terminal B Circuit Switched Network IP Handset 98 131305 A The Inmarsat BGAN system 7 Chapter 1 Introduction The BGAN services s
63. affic flow filters When more than one type of traffic is needed you must use both a primary and one or more secondary profiles For the BGAN core network and the terminal to classify packets received from the external network into the proper profile you need a traffic flow filter A list of traffic flow filters consists of one to eight packet filters Each packet filter has an evaluation precedence index that is unique within all traffic flow filters associated with the profiles that share the same PDP Packet Data Protocol address The evaluation precedence index determines the order in which the filters are applied 0 is applied first then 1 and so forth Information of source destination type of service etc is combined in each packet filter in the list Defining traffic flow filters To define the traffic flow filters do as follows 1 From the left navigation pane select ADMINISTRATION gt Traffic flow filters Eval Dest Prec Profile Source Address Subnet Mask Prot No Port Index Range 0 Streaming 64 17 New entry 98 131305 A Administration Source Type m Pori a eet Range Service ack 1024 5000 Edit Delete 112 2 98 131305 A Chapter 4 Using the web interface Click the link New entry ENTER 4LUES FOR NEW FILTER Eval Prec Index i E Profile Streaming 32 Source Address a Subnet Mask Prot Na B Dest Port Range To Source Port Range To Type of Service Type of Service Mas
64. al Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners In the field UPLOAD SOFTWARE TO TERMINAL click Browse Browse to the new software version and accept it Click the Upload button Note that the upload procedure takes a couple of minutes Note 4 When upload is done your terminal automatically restarts with the new software Uploading software 99 Chapter 4 Using the web interface Downloading software from the Internet ORENS The terminal uses your BGAN airtime subscription to download the new software from the Internet Note that it can take several minutes to download the software If you don t want to use airtime you can acquire the software from Thrane amp Thrane save it on your computer and then connect the computer to the terminal To download the latest software from the Internet to the terminal do as follows l 2 2 98 131305 A Make sure you have a connection to the Internet from your terminal Open the web interface and select SETTINGS gt Upload from the left navigation pane CHECK FOR SOFTWARE UPDATES Current software version 1 11 Check for updates Latest available Mot checked File size UPLOAD SOFTWARE TO TERMINAL Disclaimer for Downloading and Uploading software P
65. all settings Chapter 4 Using the web interface Outgoing calls Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard Standard used by default if possible for any outgoing call Click Apply Setting up the interfaces 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio C 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio 3 1 kHz Audio e For Incoming calls you can select Standard or 3 1 kHz Audio or both If you select both the handset will react ring on any incoming call If for example you select Standard the handset will only react on calls made to the Restricted dialing Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled For each handset select the call types you want to enable for incoming and outgoing calls The call types are described in more detail in Selecting the call type on page 24 e For Outgoing calls you can select either Standard or 3 1 kHz Audio The selected type will be 80 Chapter 4 Using the web interface Setting up the IP handset compatibility If you are connecting your Thrane IP Handset s to th
66. alls Standard 3 1 kHz Audio MUTE OUTPUT Calls Standard 3 1 kHz Audio Apply Cancel For each pin you want to use select Enabled For each pin select the function of the pin Refer to the previous section I O pins and their functions on page 82 If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further information on the Ignition function see Using the ignition system on page 12 If you are using a ringer output select the incoming call types that should activate the ringer under RINGER OUTPUT If you are using a Mute output select the call types both incoming and outgoing that should activate the Mute function under MUTE OUTPUT Click Apply Setting up the interfaces 84 Chapter 4 Using the web interface Managing LAN network users Introduction The network management system With the built in router functionality the system offers a flexible use of the data channel of the BGAN service You can configure the use of the data channel by defining network user groups and profiles The following picture gives an overview of the parameters involved amp Primary MAC address Network profile l o R e Padres D gt user p gt pp Desired IP LAN port group Secondary connection profile Traffic flow filters The network user group you belong to is d
67. an select whether or not to use Header Compression for your data transmission e Header Compression enabled Recommended for low noise applications If you select Header Compression enabled you will be using less bandwidth on header information leaving more bandwidth for the actual payload e Header Compression disabled Recommended in noisy environments If Header Compression is disabled the system will be less sensitive to noise A profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted on an interface For example a profile is used to define whether a connection should be a Standard or Streaming connection You can select between a number of predefined profiles or define your own profiles for your data transmission MIO If you have selected more than one profile one primary and one or more secondary profiles for an interface you must define a traffic flow filter before you can establish a valid connection You need an administrator password to define profiles and traffic flow filters NAT Network Address Translation NAT enables a local area network to use one set of private IP addresses for internal traffic and an assigned or static IP address for external traffic The built in NAT module in the terminal makes all necessary address translations between the local area traffic and the external traffic If more than one user is connected you must select a net
68. atic IP is handled by the service provider Do not type in a static IP address in the Static IP address field a manually typed IP address will currently not be used by the network 8 Set IP Header compression to Enabled or Disabled For information on IP Header compression see Header compression on page 96 9 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to SIM default and then select Common here You have the following options e Common The APN is taken from the Common APN defined under SETTINGS gt Common Refer to Setting the common interface settings on page 69 e SIM default The APN is taken from the SIM card If you want to use a static IP address on the external network select this option either here or in the Common setting e Network assigned The APN is assigned from the network e User defined Type in the APN APNs are provided from the Airtime Provider 98 131305 A Managing LAN network users 89 98 131305 A Chapter 4 Using the web interface If your APN uses a password type in the user name and password provided from the Airtime Provider Noted If you are going to use the static IP address from your SIM card the user name and password are mandatory See step 6 above At Automatic activation select whether the profile selected in the next step should
69. ature please refer to your local distributor who can assist you with the configuration 98 131305 A Supported AT commands for PPPoE 146 Chapter 6 Conformity EXPLORER 325 CE R amp TTE The EXPLORER 325 is CE certified R amp TTE directive as stated in the Declaration of Conformity with R amp TTE Directive enclosed in copy on the next page FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Part 15 21 Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment MIO The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment Such modifications could void the user s authority to operate the equipment 98 131305 A EXPLORER 325 147 Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive The undersigned of this letter declares that the following equipment complies with the specifications of EC directive 1999 5 EC concerning Radio amp Telecommunications Terminal Equipment Equipment included in this declaration TT 3721A EXPLORER 325 System PN 403721A Consisting of TT 3733A EXPLORE
70. bited Only a technician authorized by Thrane amp Thrane may perform service failure to comply with this rule will void the warranty Do not service or adjust alone Do not attempt internal service or adjustments unless another person capable of rendering first aid resuscitation is present Power supply The voltage range is 10 5 32 V DC 11 5 A 4 A Be aware of high start up peak current 20 A 24 V 5 ms Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard Keep away from live circuits Operating personnel must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the power cable connected Under certain conditions dangerous voltages may exist even with the power cable removed To avoid injuries always disconnect power and discharge circuits before touching them Install and use the antenna with care Thrane amp Thrane assumes no liability for any damage caused by the antenna falling off the vehicle or stressing the mounting base It is the responsibility of the customer to ensure a Safe and correct installation of the antenna The instructions in the Installation manual are only guidelines Failure to comply with the rules above will void the warranty 98 131305 A iil
71. clips so that itis processed as a continuous stream With a Streaming connection you are charged by the minute like for a telephone connection Transmission Control Protocol One of the core protocols of the Internet protocol suite TCP provides reliable in order delivery of a stream of bytes making it suitable for applications like file transfer and e mail User Datagram Protocol One of the core protocols of the Internet protocol suite UDP delivers data fast because it avoids checking data packets Time sensitive applications often use UDP because dropped packets are preferable to delayed packets Coordinated Universal Time The International Atomic Time TAI with leap seconds added at irregular intervals to compensate for the Earth s slowing rotation Leap seconds are used to allow UTC to closely track UTI which is mean solar time at the Royal Observatory Greenwich Virtual Private Network A network that is constructed by using public wires to connect nodes You can create networks using the Internet for transporting data using security mechanisms so that only authorized users can access the network 152 Numerics 2 wire interface local numbers 28 setting call type 68 A administration settings 103 administration remote 119 analog phone local numbers 28 antenna viewing properties 62 viewing status 48 viewing type 48 125 APN common setting 69 audio quality 24 barring calls 73 BGAN connecti
72. closed default The internal switch at pin 1 is normally closed pin 1 is connected to ground When the terminal is notified of an incoming call from the satellite interface the switch opens no connection to ground When the call is answered or the caller gives up and releases the call the switch is closed again e Normally Open The internal switch at pin 1 is normally open no connection to ground When the terminal is notified of an incoming call from the satellite interface the switch is closed pin 1 is connected to ground When the call is answered or the caller gives up and releases the call the switch is opened again Pin 2 Warning Error output Pin 2 acts as a built in switch in the terminal Pin 2 can be used to provide an external signal that indicates active warning error condition s You can configure pin 2 to be Normally closed or Normally open e Normally Closed default The internal switch at pin 2 is normally closed pin 2 is connected to ground When an alarm occurs the switch opens no connection to ground The switch is closed again when all warnings errors are cleared e Normally Open The internal switch at pin 2 is normally open no connection to ground When an alarm occurs the switch is closed connected to ground The switch is opened again when all warnings errors are cleared Pin 3 Mute output Pin 3 acts as a built in switch in the terminal Pin 3 can be used to provide an external signal
73. cript ddtess Proxy server E Use a proxy server For your LAN These settings will not apply to dial up or YPN connections Gddress fio 1 1 8 Port eo Govanced i M Bypass proxy server For local addresses cn 2 Clear the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection 98 131305 A Introduction 42 Chapter 4 Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface do as follows l 2 Connect your computer to the terminal Start up the terminal For details see Getting started on page 11 Open your browser and enter http ut bgan or the IP address of the terminal in the address bar If your connected computer is set up to obtain a DNS server address automatically this name is translated into the local IP address of the terminal The default IP address of the terminal is http 192 168 0 1 MAO If the IP address is changed and you do not have the new address you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal You can then access the web interface and change the IP address Note that if you do not change the IP address the default IP address will only be valid until th
74. ctions enabled In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book This feature can be enabled for each connected handset separately To setup the terminal for restricted dialing do as follows l 2 3 98 131305 A From the left navigation pane select ADMINISTRATION gt Restricted dialing Select whether restricted dialing should be Enabled or Disabled Type in the allowed numbers or masks in the entry fields The numbers or masks must be max 32 digits and may start with No other special characters are allowed A mask is the first part of a phone number and it covers all numbers that start with that first part See the example below 00453955880 004539558800 to 004539558809 45395588 004539558800 to 004539558899 Select whether outgoing calls should be limited to the numbers in the phone book Check which local numbers are available in your system Then select for which local numbers you want to enable the restriction Click Apply to apply the new settings Administration 122 Chapter 4 Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime related issues you may call the Help desk By default the Help desk is the phone number for your Airtime Provider if itis available on the SIM card To access the Help desk select HELP DESK from the left navigati
75. d Note that the user name is also the local number for the handset When the terminal and the handset have recognized each other a Configure link appears next to the handset in the IP handsets page of the web interface This link provides direct access to the built in web interface of the IP handset For further information refer to the user manual for the IP handset 98 131305 A Setting up the interfaces 78 Chapter 4 Using the web interface Setting up the IP handsets To set up IP handsets do as follows 1 Select SETTINGS gt IP handsets Thrane amp Thrane SIGNAL 0000000 DASHBOARD Entry Number Handset password Actions Configure handset i Configure CONNECT 1 0501 0501 Edit Lonrngure 2 0502 0502 Edit Unreserved PHONE BOOK 3 0503 0503 Edit Unreserved MESSAGES 4 0504 0504 Edit Unreserved CALLS 5 0505 0505 Edit Unreserved SETTINGS l 6 0506 0506 Edit Unreserved LAN 7 0507 0507 Edit Unreserved EE a 8 0508 0508 Edit Unreserved ISDN 9 0509 0509 Edit Unreserved Common 10 0510 0510 Edit Unreserved IP handsets TI 0511 0511 Edit Unreserved Call settings 12 0512 0512 Edit Unreserved Server settings 13 0513 0513 Edit Unreserved Discrete 1 0 14 0514 0514 Edit Unreserved 15 0515 0515 Edit Unreserved Upload 16 0516 0516 Edit Unreserved Satellite selection 2 Select Edit next to a handset to change the password of the handset Remember that you must enter the same password and local number user name in the IP handset 3
76. dem communication between the antenna and the terminal For information on how to install the antenna refer to the installation manual EXPLORER 325 na es 98 131305 A Main units 3 Chapter 1 Introduction EXPLORER 325 terminal Overview The EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 system It contains all user interfaces and a LED indicator and stores configuration data The terminal is designed to be mounted inside a vehicle Tools for setup and daily use SIM card The Thrane IP Handset can be used for displaying status accessing a subset of controls and views Starting a streaming session and entering the PIN code for the terminal The IP handset connects to the LAN interface of the terminal For information on how to use the handset see the user manual for the IP handset The built in web interface in the terminal is used for easy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For further information on the web interface see Chapter 4 Using the web interface The terminal has a SIM Subscriber Identity Module slot located in the connector panel behind a small cover plate The terminal requires a dedicated land vehicular SIM card which you get from your Airtime Provider The system requires a SIM card to go online and to access the settings of the terminal However us
77. e connected to the I O interface of the terminal The cable is not properly connected The cable type or connector type is not correct Troubleshooting guide If possible use another service To get information on limitations in services you may contact Inmarsat Support e g from the web site Www inmarsat com For Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings and select Use a proxy server for your LAN Check the IP address and re enter it If you do not have the correct IP address you can set the IP address temporarily to the default address 192 168 0 1 by pressing the Reset button See Function of the Reset button on page 142 Close down your VPN connection Connect the cable For information on the correct type of connector and cable refer to the installation manual Make sure the call type used for calls to the terminal is selected in the web interface Access the web interface and select SETTINGS gt Phone Then select the call type for incoming calls If the Mute function should not be activated deactivate it from the external device Connect the cable For information on the correct type of connector and cable refer to the installation manual 130 An IP handset connection cannot be established The administrator password does not work 98 131305 A The cable is not properly connected There is no power PoE in the
78. e mail number is the number you call to hear your incoming voice mail MIO The Voice mail number is only listed if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription To see the Voice mail number select MESSAGES gt Message settings from the left navigation pane The Voice mail number field shows the Voice mail number 98 131305 A Handling SMS messages 61 Chapter 4 Using the web interface Setting up the interfaces The SETTINGS page Antenna properties The SETTINGS page shows properties of the connected antenna To access the SETTINGS page select SETTINGS from the left navigation pane Thrane amp Thrane SIGNAL UOOU000 ANTENNA DASHBOARD Antenna bootloader version 1 0 CONNECT Antenna software version 1 30 PHONE BOOK 4ntenna serial number 15704719 MESSAGES CALLS SETTINGS LAN Phone Fax Common IP handsets Discrete 1 0 Upload Satellite selection Language 98 131305 A Setting up the interfaces 62 Chapter 4 Using the web interface Configuring the LAN interface Overview The EXPLORER 325 terminal has 2 LAN connectors with PoE Power over Ethernet The major part of the LAN parameters are set up in the network management pages which require administrator password For information on these settings refer to Managing LAN network users on page 85 CAUTION All connections to the LAN interface may be affected when you change
79. e machine to another over an Ethernet network establish a point to point connection between them and then securely transport data packets over the connection Packet Switched Packet switched networks move data in separate small blocks packets based on the destination address in each packet PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK code is supplied with the SIM card Quality of Service Radio Frequency Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals radio television cell phone and satellite transmissions or radar signals Satellite Access Station The gateway between the satellites and the worldwide networks such as Internet telephone network cellular network etc Service Data Unit Also known as a data packet Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages Session Initiation Protocol An application layer control signaling protocol for creating 151 SMS Streaming TCP UDP UTC VPN 98 131305 A Glossary modifying and terminating sessions with one or more participants Used e g for Internet telephony Short Messaging Service A technique for transferring data such as audio or video
80. e terminal is powered off Then the terminal returns to the IP address from before the Reset button was pressed For further information on the Reset button see Reset button on page 142 Changing the language When you have access to the web interface if you want to display a different language than English select SETTINGS gt LANGUAGE from the left menu select a language from the list and click Apply For further information see Selecting the language on page 102 98 131305 A Introduction 43 Overview of the web interface When the web interface opens the title bar shows the name of the product The web interface consists of the following sections Title bar A Z Thrane amp Thrane EXPLORER 325 Microsoft Internet Explorer File Edit view Faxerites Tools Help Status field Navigation pane E T a SE Icon bar Contents section Chapter 4 Using the web interface 10l x Links Go Thrane amp Thrane SIGNAL DASHBOARD CONNECT PHONE BOOK MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK SITE MAP PROPERTIES Airtime provider GPS position Status Satellite selection Current satellite Unit serial number Software version Local IP address IMEI number Antenna status Thrane amp Thrane it GEREIET B aletcht Data active Auto EMEA elevation 25 07441005 1 12 build 4 192 168 0 1 35315000 011883 2 Tracking ONGOING DATA SESSIONS S
81. e terminal through a separate router with NAT you must use IP handsets with software version 1 8 or newer and set up the handset compatibility in the web interface of the terminal as described below To see the software version of your IP handset select MENU gt Status gt Software version in the IP handset To change the IP handset compatibility do as follows 1 Select Settings gt IP handsets gt Server settings IP HANDSET COMPATIBILITY Version 1 7 or older Version 1 8 or newer Changes to above only take effect after reboot Apply Cancel 2 Select the IP handset compatibility as follows e If you are connecting your IP handset s through a separate router with NAT select Version 1 8 or newer and use IP handsets with software version 1 8 or newer e If you are connecting your IP handset s directly to the terminal or through a switch without NAT select Version 1 7 or older In this case you can use IP Handsets with any software version 98 131305 A Setting up the interfaces 81 Chapter 4 Using the web interface Configuring the discrete I O interface I O pins and their functions The I O interface on the terminal has 5 configurable I O pins You can set up the function of each pin in the web interface The default functions of the I O pins are as follows Pin 1 Ringer output Pin 1 acts as a built in switch in the terminal You can configure Pin 1 to be Normally closed or Normally open e Normally
82. e the default setting for outgoing calls by dialing 1 force the call to Standard or 2 force the call to 3 1 kHz Audio before the number For further information see Overriding the default outgoing call type on page 25 3 Click Apply 1 Note that 3 1 kHz Audio is only available in elevations gt 45 98 131305 A Setting up the interfaces 68 Chapter 4 Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces Note however that in order to use the common Access Point Name for an interface you must select Common for the APN setting when setting up the network user group Definition of Access Point Name APN The APN is used by the network user to establish a connection to the required external network This means that the terminal must know the APN in order to be able to connect to the external network APNs are provided from the Airtime Provider They may also be defined on the SIM card How to use the common APN When you configure the APN for your individual network user group select Common to use the setting from this page If you are using the same APN for many network user groups it is easier to define it once under Common and then simply select Common for the relevant network user groups Also if you change the common APN ata later stage it is automatically updated for all network user groups where the Common setting is selected 98 1313
83. er with the Satellite Access Station SAS e Ready The terminal has registered and connected to the SAS and is ready to accept a service request a call or a data session Data active The terminal has established a call or a data session through the BGAN network No GPS fix The GPS receiver has not yet achieved position fix It may take some time to achieve GPS fix depending on a number of conditions First of all the antenna should have an unblocked view to as much of the sky as possible The terminal will not be able to register with the SAS without a GPS fix e Not registered The terminal has not been able to register with the BGAN network Satellite selection The satellite selected for logon For further information see Selecting the preferred BGAN satellite on page 101 Current satellite The satellite to which the system is currently logged on Unit serial number The serial number of the terminal Software version The version of the software embedded in the terminal Local IP address The local IP address of the terminal This is the IP address used to access the terminal from a device connected to the terminal IMEI number The IMEI number International Mobile Equipment Identity of the terminal This is a unique number that identifies your terminal Antenna status The status of the antenna The antenna status can be e Sky scan The antenna is searching for the BGAN signal e Tracking The antenna has found and l
84. etermined by one or more of the following e the IP address of the device you are using e the MAC address of the device you are using e the LAN port you connect to A connected IP device will automatically be assigned to the default network user group if it is not specified otherwise For specific purposes like video streaming a server on the network a fixed IP address on the connected device or changing the startup mode of a connection you must set up network groups with specific primary and or secondary profiles How to do this is described in the following sections Network user groups The network management system divides the users of the terminal into network user groups Each network user group has a profile which determines how the users connect to the Inmarsat BGAN network The network user groups can allow or restrict certain services for different users For example you may want to define e one network user group allowing both Standard and Streaming connections e one network user group for Internet e mail and VPN allowing Standard connections e one network user group for Remote management of systems This would be a direct Standard connection Bridge mode You can have up to 11 network user groups and global IP addresses 98 131305 A Managing LAN network users 85 Chapter 4 Using the web interface Necessary steps when managing network users The steps necessary for managing network users include l Defin
85. ewing the lists of calls and data sessions on page 55 98 131305 A Using a phone or fax machine 26 Chapter 3 Operating the system Making a call to the terminal To make a call to a phone connected to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls e Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 53 If the mobile numbers are not available in the web interface refer to the documents included with your airtime subscription MAO There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Receiving a voice mail message If a call to the EXPLORER system is not answered the caller can leave a voice mail message with Inmarsat s voice mail service Then an SMS is sent to the EXPLORER messaging system to alert you that there is a voice message The SMS has the contents e Number called from e Date and time the voice mail message has been received e Number to call to listen to the voice mail message To see that a new SMS has arrived you open the web interface For further details see Receiving a message on pa
86. fic flow filters in the next section For further information on profiles refer to the 3GPP standard TS 23 107 Quality of Service QoS concept and architecture The profiles are used in the network user groups Selecting the profiles for a network user group When you set up a network user group you select the profiles to use for that network user group You select a Primary profile and optionally one or more Secondary profiles For further information on how to select the profiles see Managing LAN network users on page 85 Defining new profiles When you define your profiles you can select Subscribed for many of the settings If you select Subscribed the value given in your Airtime subscription is automatically used To define a new profile do as follows 1 From the left navigation pane select ADMINISTRATION gt Profiles Standard view details Streaming 32 view details Streaming 64 view details Streaming 128 view details User defined 1 Edit User defined 2 Edit User defined 3 Edit 98 131305 A Administration 109 2 98 131305 A Chapter 4 Using the web interface Click Edit next to one of the user defined profiles Name Traffic class Maximum bit rate Ul kbps Maximum bit rate DI kbps Guaranteed bit rate Ul kbps Guaranteed bit rate DI kbps Delivery order Maximum SDU size Byte SDU error ratio Residual bit error ratio Delrvery of erroneous SDUs Transfer delay ms Traffic handling pri
87. g 48 H Header compression 96 help desk number 123 changing in web interface 123 holding a call 30 I ignition function 12 IMEI number 48 importing configuration 106 Inbox for SMS messages replying forwarding or deleting 59 installation manual document number v interfaces and services combinations 10 internal calls 27 Internet connection 15 98 131305 A Index IP address external setting up 89 external viewing 49 for connected device 91 for web interface 43 local setting up 64 local viewing 48 IP handset BGAN features 21 connecting 14 description 5 entering PIN 16 local numbers 28 power supply 14 setting call type 80 setting up 77 starting up 14 user manual v L LAN connecting a computer 15 managing network users 85 setting up interface 63 limit calls 122 limitations in services 9 line identification 75 local numbers assigned 28 local phone call 27 logs clearing 108 M MAC address 48 matrix of services and interfaces 10 messages configuring outgoing 60 forwarding 59 opening in web interface 59 receiving in web interface 58 replying 59 sending 58 microwave radiation iii mobile numbers viewing and editing 53 154 navigation in web interface 45 network classification table 93 network devices 91 network management 85 network setup default 34 network terms definitions 96 0 Outbox for SMS messages resending or de
88. ge 58 Making local phone calls You can make local calls between various phones connected to the terminal Local phone numbers always start with 0 For an overview of the numbers assigned to each type of interface see Local numbers and special purpose numbers in the next section To make a local call dial lt local number gt followed by or off hook key 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world 98 131305 A Using a phone or fax machine 27 Chapter 3 Operating the system Dialing functions Local numbers and special purpose numbers There are a number of dialing functions available in the terminal The following list shows the allocated special purpose numbers for the terminal MIO Remember the 0 at the start when you dial a local phone number If you accidently dial a 3 digit number you may get one of Inmarsat s short dial numbers in stead of a local number 0 followed by or off hook key Redial last called number on this interface 00 followed by or off hook key Redial last answered call on this interface Note If the last answered number is unlisted you are not allowed to dial back 00 followed by one of the numbers 1 199 Short dial phone numbers in phone book and or off hook key 0301 followed by or off hook key Local call to analog phone 0500
89. handset on page 16 98 131305 A Connecting the Thrane IP handset 14 Chapter 2 Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup the connected computer must be set up to obtain an IP address and a DNS server address automatically To check this on your computer Windows XP do as follows l Go to Start gt Settings gt Control Panel gt Network Connections Right click on the LAN connection you want to use Select Properties Highlight Internet Protocol TCP IP Click Properties Make sure that the following is selected e Obtain an IP address automatically e Obtain DNS server address automatically Connecting a computer to the LAN interface MI This section only describes a Standard Internet connection with default settings on the terminal For information on other scenarios see Connecting to the Internet on page 34 To connect a computer to the LAN interface do as follows l 2 Power up your computer Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal When the computer and the terminal are ready and the terminal is registered on the BGAN network the terminal automatically starts a Standard data connection For further information see Standard connection to the Internet default on page 20 For information on how to configure the LAN interface on t
90. hange the settings below including your own current connection Managing LAN network users 86 Setting up the network user groups Overview Editing a network user group 98 131305 A network user group in this context is a group of network users sharing the same Quality of Service profile and network parameters Chapter 4 Using the web interface There are 11 configurable network user groups For the Default network user group certain settings are locked to make sure there is always one functional network user group available For example the Default network user group cannot be disabled and does not allow you to select a Bridge mode connection gt Noted The network user groups cannot be deleted If you do not want to use them click Edit and select Disabled at Status in the NETWORK USER GROUP field For further explanation of the terms used below see Definitions for network terms on page 96 To edit a network user group do as follows 1 Select SETTINGS gt LAN gt Network user groups When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 A NETWORK USER GROUPS Name Group Group 1 Group 2 Group 3 Group 4 Group 5 Group 6 Group Group 6 Group 9 Default group Status Enabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Enabled Internet Connecti
91. hapter 4 Using the web interface 3 Type in a name for the group 4 Select Enabled or Disabled 5 Select the type of Internet connection e Router mode means the connection will be shared with other users and the NAT module of the terminal will make the necessary address translations Use this mode if one or more computers are connected using the LAN interface and the terminal should act as a router Bridge mode is an exclusive connection with NAT disabled Use this mode together with a network classification entry that selects a single computer see Using the network classification table on page 93 This mode is not available in the Default network user group No Internet access means no connection to the Internet is allowed Use this setting e g for IP handsets where an Internet connection is not required The external voice connection is still available this setting only affects communication over the Internet 6 Select Dynamic IP address This is the IP address used externally on the satellite network Refer to the next step for Static IP 7 Ifyou want to use a static IP address you must have it included in your airtime subscription and use that address as follows e Leave the setting in step 6 at Dynamic do not select Static IP e Select SIM default in step 9 e Type in the APN user name and password from your provider in step 10 Your terminal will then use the static IP address set up for your SIM card TSE St
92. he 3 1 kHz mobile number If the mobile numbers are listed in the web interface you can look them up as follows Connect a computer access the web interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 53 If the mobile numbers are not available in the web interface see your airtime subscription MAO There are two mobile numbers one for 3 1 kHz Audio and one for Standard Voice Receiving a fax message An analog fax machine connected to the terminal can only receive a fax with 3 1 kHz Audio Refer to Selecting the incoming call type on page 25 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world 98 131305 A Using a phone or fax machine 32 Chapter 3 Operating the system Using a computer Interfaces The terminal has two LAN connectors for connecting computers IP Handsets or other LAN equipment For information on how to connect to the interfaces see the installation manual for the EXPLORER 325 system Standard IP or Streaming IP on LAN The BGAN network supports different classes of data connection to the Internet The main classes are Standard IP and Streaming IP e Using a Standard IP connection several users can share the data connection simultaneously This type of connection is ideal for TCP IP traffic s
93. he menu item Enter PIN is only available if the terminal is waiting for a PIN Wrong SIM PIN Analog phone If instead of the busy tone or dialing tone you continue to hear 2 beeps pause 2 beeps etc it means the SIM PIN was not accepted Check that you have the correct PIN and try again If a wrong PIN has been entered three times in the terminal you will hear 3 beeps pause 3 beeps etc This means you have to enter the PUK PIN Unblocking Key provided with your SIM card After entering the PUK you must enter a new PIN of your own choice 4 to 8 digits long Dial the following lt PUK gt lt New PIN gt lt New PIN gt followed by or off hook key 98 131305 A Entering the SIM PIN for the terminal 16 Chapter 2 Getting started Example If the PUK is 87654321 and the new PIN is 1234 dial 87654321 1234 1234 followed by or off hook key If you enter 10 wrong PUKs the SIM card will no longer be functional Contact your Airtime Provider for a new SIM card IP handset After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with the SIM card for your terminal Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long If you enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime
94. he terminal see Configuring the LAN interface on page 63 98 131305 A Connecting a computer 15 Chapter 2 Getting started Entering the SIM PIN for the terminal Do you need a SIM PIN Depending on your SIM card you may have to enter a SIM PIN to use the system Your SIM PIN is Supplied with your SIM card You can enter the PIN using a standard phone the IP handset or the web interface MAO Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN For further information see Setting up the use of SIM PIN in the terminal on page 115 For information on how to connect the IP handset or computer you are going to use see Connecting a computer to the LAN interface on page 15 or Connecting the Thrane IP handset on page 14 Entering the SIM PIN using a phone or IP handset To enter the SIM PIN If you have a phone connected to the terminal you can use it to enter the SIM PIN for the terminal at start up Do as follows e For an analog phone Pick up the phone When the terminal is waiting for a PIN you will hear 2 beeps pause 2 beeps etc Dial lt PIN gt followed by When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number e For the Thrane IP Handset Select the BGAN menu select Enter PIN and enter the administrator user name and password for the terminal Then enter the PIN for the terminal Note that t
95. he two PressR 2 calls irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting Clear the held call if no PressR 0 waiting call exists Clear an active call and PressR 1 return to the held call Note that this is only possible if no waiting call exists 98 131305 A Using a phone or fax machine 30 Chapter 3 Operating the system Transferring a call When you receive a call you can transfer this call to another phone connected to the terminal MAO Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset Thrane IP Handset Select Options gt Transfer in the IP handset For further details refer to the section Handling calls in the user manual for the Thrane IP Handset Analog 2 wire phones with R key Do as follows to transfer a call 1 Press R 4 lt local number gt The phone with the local number you dialed starts to ring 2 You now have two options e Hang up The phone or headset you transferred the call to continues to ring When the call is answered a connection is established between the initial caller and the new recipient e Do not hang up When the new recipient answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller 98 131305 A Usi
96. hrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 Making a call to the terminal connected a fax set the incoming call type on that Phone interface to 3 1 kHz Audio to avoid that the fax rings and answers an incoming Standard call For further information MAO By default any handset connected to the terminal will ring on incoming calls If you have see Selecting the call type on page 24 To make a call to a phone connected to the terminal dial lt Mobile number gt e jis the international call prefix used in front of the country code for international calls e Mobile number The mobile number of the terminal you are calling The first part of the number is always 870 which is the country code for the BGAN system MIO There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Example If you are calling from Denmark and the mobile number for Standard Voice is 870772420567 on your terminal and you want to make a Standard call to the terminal dial 00 870 772420567 If the mobile numbers are listed in the web interface you can look them up by selecting PHONE BOOK gt Mobile numbers If the numbers are not listed refer to the documents provided with your airtime subscription We recommend saving the mobile numbers in the web interface See Viewing and editing the mobile numbers on page 53 Making a call from one terminal to another To make a call from one terminal to an
97. ing a network user group See Setting up the network user groups on page 87 The network user groups determine settings such as e QoS Standard Streaming e IP addressing Static Dynamic e Internet access mode Router Mode Bridge Mode No Internet Access Identifying a network device See Managing network devices on page 91 The network devices are identified by their IP address MAC address and optionally device name Associating the network user group and the network device See Using the network classification table on page 93 The network classification table determines which devices should belong to which network user group When a network device is connected the terminal runs through the network classification table to check if the new connection matches any of the entries in the table When a match is found the terminal establishes a packet data connection PDP context with the settings defined in the belonging network user group and the device is ready for use with the terminal Access to the network management settings Access to the network management settings requires an administrator password The default user name is admin and the default password is 1234 The administrator can create and manage network user groups and set up a network classification table defining priorities for devices network user groups and LAN ports 98 131305 A CAUTION All user connections to the LAN interface may be affected when you c
98. ing read messages Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 60 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send If you want to move all the new messages click Move all new messages to Inbox MIO New messages cannot be deleted until they have been moved to the Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages refer to the previous section From the Inbox you have the following options 98 131305 A Click Reply to reply to a message Then type in your reply and click Send For information on how to include the original message in your reply see Setting up the default message options on page 60 Click Forward to forward a message to someone Then type in the phone number in the Recipient field and click Send Click Delete to delete the message Click Delete all messages in Inbox to delete all read messages in the Inbox Handling SMS messages 59 Chapter 4 Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages These settings apply by default to all your outgoing messages Note however that
99. ing the web interface you can view the Dashboard and upload software without inserting a SIM card 98 131305 A Main units 4 Chapter 1 Introduction Thrane IP handset and cradle IP handset The Thrane IP Handset communicates using Internet Protocols IP The handset is not strictly dedicated to the EXPLORER 325 system but can also be used in a public network as a standard IP telephone The IP handset is powered directly from the LAN interface using Power over Ethernet PoE When the IP handset is used with the terminal it communicates using IP between the handset and the terminal However on the BGAN network side of the terminal calls are transmitted as circuit switched calls E N Circuit BGAN network lt switched gt connection d EXPLORER 325 terminal When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options T Wag For more information on the functions of the IP handset refer to the aP PKA Ta user manual for the IP handset Network Settings SIP S BGAN IP cradle The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the handset and using an Ethernet cable to the terminal You can mount the cradle on a wall or a desktop 98 131305 A Main units 5 Chapter 1 Introduction The Inmarsat BGAN system What is BGAN The Broadband Global Are
100. interface refer to the documents provided with your airtime subscription MAO There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice Receiving a message If a message has arrived the icon bar at the top of the web interface shows an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages MAO The terminal does not accept more than 100 incoming messages including read and unread messages If you have received 100 messages you have to delete some of them in order to free space for new messages Otherwise the new messages are rejected If the message is not an SMS message but information of voice mail call your Voice mail service number to hear the Voice mail The Voice mail service number is normally listed in the SMS message You may also find the Voice mail service number under MESSAGES gt Message settings Note that the voice mail number is only shown here if it is available on the SIM card Otherwise refer to the information included with your Airtime subscription 98 131305 A Handling SMS messages 58 Chapter 4 Using the web interface Options for new SMS messages To see new messages click MESSAGES from the left navigation pane Besides viewing the new messages you have a number of options for what to do with each message Click Archive to move it to your Inbox contain
101. interface and select PHONE BOOK gt Mobile numbers For further information see Viewing and editing the mobile numbers on page 53 If the mobile numbers are not available in the web interface refer to your airtime subscription MAO There are two Voice numbers one for 3 1 kHz Audio and one for Standard Voice For information on how to make a call to the terminal see Making a call to the terminal on page 2 Selecting the incoming call type To select which call types are accepted for an incoming call use a computer and the web interface e Phone Select the call type under SETTINGS gt Phone For further information see Configuring the Phone interface on page 68 e IP handset Select the call type for each handset in the web interface under SETTINGS gt IP Handset gt Call settings For further information see Setting the call types for IP handsets on page 80 98 131305 A Using a phone or fax machine 25 Chapter 3 Operating the system Making or receiving a phone call Making a call First connect your phone to the relevant interface For further information see the Installation Manual You have different options for making a call e Short Dial If the number is in the phone book of the terminal you can use the Short Dial number which is found in the first column of the phone book in the web interface See Short dial on page 51 Simply dial 00 lt Short Dial gt followed by or off hook key Example To call ent
102. interfaces The EXPLORER 325 system offers the following features and interfaces 98 131305 A Simultaneous voice and data communication over BGAN Full duplex single or multi user up to 432 kbps Support for streaming IP at 32 64 or 128 kbps Voice Standard Voice 4 kbps or 3 1 kHz Audio 2 LAN Local Area Network ports with PoE Power over Ethernet for computers e hubs IP handsets etc 1 Standard Phone port for standard phone or fax machine 1 multi purpose I O connector with 5 configurable inputs outputs 1 SIM slot for your BGAN SIM card Built in DHCP NAT router Built in web interface allowing you to manage your phone book messages and calls and customize the terminal to your specific needs Input power 10 5 32 V DC 11 5 A 4 A CE certified 1 3 1 kHz Audio is only available in elevations gt 45 Features and interfaces 2 Chapter 1 Introduction Main units Units overview The EXPLORER 325 system includes the following main units e TT 3058A EXPLORER 325 antenna e TT 3733A EXPLORER 325 Terminal e TT 3670A Thrane IP Handset amp Cradle wired EXPLORER 325 antenna The EXPLORER 325 system uses the TT 3058A antenna which is a mechanically steered 2 axis stabilized BGAN antenna intended for roof mounting on a vehicle The antenna contains all functions for satellite tracking including a GPS Global Positioning System A single coaxial cable carries all RF communication supply voltage and mo
103. k Apply Cancel Select a number in the Eval Prec Index drop down list The evaluation precedence index defines the order in which the traffic flow filters are applied to packets 0 is first then 1 2 etc Select the Profile from the drop down list The available profiles are the profiles listed under ADMINISTRATION gt Profiles Fill in one or more of the following fields to define the filter The allowed ranges appear in hover text when you pass the mouse over the fields e Source address Subnet mask This is an IPv4 IP address and subnet mask e Protocol number This number is uniquely assigned for the protocol being used TCP is set to 6 and UDP is set to 17 The protocol number determines which protocol is used by the traffic flow filter e Destination port range From and To MAO Source and Destination are relative to the BGAN core network This means that Destination is your terminal e Source port range From and To Note that you must fill in both From and To even if there is only one port e Type of Service Type of Service mask Set this value to a number between 0 and 255 Type of Service TOS is an 8 bit field in a packet header with associated mask that is used to define Quality of Service For further information on the principles and parameters of the traffic flow filters refer to the 3GPP standards TS27 007 V4 2 0 and TS 23 060 V4 7 0 Click Apply at the bottom of the page Administration 11
104. l e view status of the terminal and antenna e view properties of the terminal and antenna CONNECT page e start and stop data sessions for all network user groups connected to the terminal requires administrator password PHONE BOOK page e view and edit the phone book MESSAGES page e send and receive SMS messages CALLS page e view the call log outgoing received and missed calls and data SETTINGS page e set up the interfaces of the terminal e set up call services e upload software e set up network user groups requires administrator password e select the satellite to use for connection to the BGAN network e set the language in the web interface ADMINISTRATION page e change the SIM PIN for the terminal e set up user rights requires administrator password For information on how to use the web interface see Using the web interface on page 41 98 131305 A General 22 Chapter 3 Operating the system Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column Interface on the terminal LAN PoE Analog telephone IP handset 3 1 kHz Audio Standard Voice Analog telephone IP handset Data Computer multi user Data Computer single user x 7 J N 5 W UO cS 7 4 N U x W A IP handset or computer with web interface a 3 1 kHz Audio is only available in elevations gt
105. lease be informed that downloading and installing software fram the Thrane amp Thrane web portal is at your own risk Thrane amp Thrane is not to be held liable for any possible damage with respect to downloading and installing software to your EXPLORER 325 If you have problems or questions with respect to downloading software or Uploading your terminal please be informed that you will hawe to contact the Thrane amp Thrane distributor from where the terminal was purchased or contact your local Thrane amp Thrane distributor Please be advised that you will not be able to contact Thrane amp Thrane for end user support and that we always recommend that software upgrades are being carried out by official Thrane amp Thrane distribution partners Click Check for updates The terminal will now connect to the Internet through the BGAN network using your airtime subscription It may take a minute or two to obtain the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software Click the link to download the new software to your computer After saving the software follow the procedure in the previous section Uploading software from your computer to upload the software from the computer to your terminal Uploading software 100 Chapter 4 Using the web interface Selecting the preferred BGAN satellite Overview By default the terminal is se
106. lected Subscribed above this setting will not be used Select Preferential if you want the activated user group to be selected when a member of a user group does not specify the group number during call set up Note that if you selected Subscribed above this setting will not be used Click Apply Setting up the interfaces 76 Chapter 4 Using the web interface Managing IP handsets Overview The terminal has 4 LAN PoE connectors for connection of IP handsets or other IP equipment You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets The EXPLORER 325 terminal supports connection of up to 16 handsets Each handset must have a local number in the range 0501 to 0516 as well as a unique password Note that you must set this up in the web interface for the connections to work For further information see the next section Connecting a new IP handset MAO The handset with the local number 0501 is the master handset This means you can start stop data sessions from the terminal with this handset if the function is allowed in the User permissions page See Setting up user permissions on page 117 Connecting a new IP handset MIO The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501 To connect a new IP handset do as follows 1 Connect the IP handset to one of
107. leting messages 57 P phone local call 27 making calls 26 phone book 50 adding number 52 deleting all entries 52 deleting an entry 52 modifying an entry 52 Phone interface local numbers 28 setting call type 68 phone numbers for terminal 53 phonebook limit calls to 122 PIN administration PIN 103 entering 16 entering in web interface 17 entering with a phone 16 entering with IP handset 16 PoE 14 port forwarding 65 Power over Ethernet 14 power supply for IP handset 14 powering the terminal 12 PPPoE enabling 66 using 39 prefixes special purpose 29 profiles for data transmission 109 properties antenna 62 system 48 98 131305 A Index Proxy server disabling 42 PUK code 16 18 Q quality of voice 24 Quick dial 26 R radiation ii redial 28 registering on the BGAN network 18 remote management 119 remote on off 12 restricted dialing 122 Router mode 89 S safety summary iii satellite selecting 101 view current 48 view selected 48 sent messages resending forwarding or deleting 57 viewing status 57 serial number 48 services limitations 9 supported by BGAN 8 services and interfaces combinations 10 Short dial 26 show number 75 SIM lock 9 site map of web interface 125 SMS in web interface forwarding 59 opening 59 receiving 58 replying to 59 sending 58 SMS service number 61 software uploading 98 viewing version 48 155 Standard
108. ludes the time of the occurrence a short description location of the error etc This information can help troubleshooting errors in the system You can see the event log in the web interface For further information see Viewing the Event list or the Event log on page 124 98 131305 A Logging of events 141 Chapter 5 Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover The functions of this button is described in the next section To press the Reset button use a pointed device ViOG 14 5 5 4 r 3 fy AE Wee i Function of the Reset button The Reset button on the terminal has the following functions With the terminal running press the Reset button normally The terminal IP address and IP netmask are temporarily set to the default value default IP address 192 168 0 1 With this function even if the IP address has been changed and you do not remember the new IP address you can still access the web interface and see your current configuration The default value is not saved in the configuration but is only valid until next reboot With the terminal running press and hold the Reset button for 30 seconds until the Power indicator on the terminal is flashing orange The terminal restores factory settings and reboots the system While the terminalis booting press and hold the Reset button For service use only
109. me active call forward call barring or call waiting settings may prevent other call forward call barring or call waiting settings from being activated 2 Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription These numbers are operator controlled and come with your airtime subscription default A message saying Operation in progress please wait is displayed 3 For each call type select Enabled next to the situation s in which you want to forward incoming calls 4 Next to the enabled items you can type in the phone number you want to forward the call to 5 Ifyou have selected Forward if no reply select from the drop down list the period of time the system should wait before forwarding the call 6 Click Apply 98 131305 A Setting up the interfaces 72 Call barring Chapter 4 Using the web interface Do as follows to bar incoming and or outgoing calls to and from the terminal l 98 131305 A Select SETTINGS gt Common gt Call barring from the left navigation pane Read current settings ok STANDARD OICE Bar all outgoing calls M Bar outgoing international calls except to home country l Bar all Incoming calls W Bar all Incoming calls when roaming outside the home country 3 1 KHZ AUDIO l Bar all outgoing calls W Bar outgoing international calls except to home country l Bar all Incoming calls W Bar all Incoming calls when roaming outside the home
110. mission aborted due to extreme Lemperacure USIM rejected The temperature in the terminalis too high PoE port 2 is shut down to reduce the temperature The bit rate of the data channel is reduced because the temperature is too high You are not using the right combination of antenna and terminal The terminal is set up to use a satellite that is not visible at the current GPS position The software is corrupt The system stops all transmission because the temperature is out of range The type of USIM card inserted in the terminal is not correct for your terminal Status signaling Move the terminal to a cooler location or avoid using PoE on port 2 Move the terminal to a cooler location Only use the antenna s intended for use with your terminal Enter the web interface and select SETTINGS gt Satellite selection Then select Auto to let the terminal automatically find the satellite with the best signal or select a satellite visible from your current position Upload new software to the terminal Refer to Uploading software on page 98 None The system must operate within the allowed temperature range to work properly For information on ambient temperature limits see the installation manual Make sure you have the correct type of USIM card E g an USIM card for a land mobile system will not work for a maritime system and vice versa 139 Chapter 5 Troubleshooting 090
111. ng a phone or fax machine 31 Chapter 3 Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite both fax units must be capable of handling longer delays without timing out Some fax machines have an Overseas mode which enables the unit to handle the long delays Sending a fax message from the terminal MAO The 3 1 kHz service used for fax is only available in elevations gt 45 If the default setting in the web interface is not 3 1 kHz Audio you can dial 2 before the number to force the connection to use 3 1 kHz Audio For further information see Overriding the default outgoing call type on page 25 The fax machine must be connected to the Phone interface of the terminal Refer to the installation manual 3 1 kHz Audio must be used for an analog fax machine Refer to Selecting the default outgoing call type on page 24 To send a fax from a fax machine connected to the terminal dial 00 lt country code gt lt phone number gt Example To send a fax to Thrane amp Thrane in Denmark 45 39558888 dial 00 45 39558888 Sending a fax message to the terminal To send a fax message to the terminal dial lt Mobile number gt e is the international call prefix used in front of the country code for international calls e Mobile number The first part of the mobile number is always 870 which is the country code for the BGAN system Use t
112. ng to 18 coverage 6 services 8 system overview 7 Bridge mode 89 browser settings for web interface 42 C call limiting 122 call log 54 call type 24 setting for IP handsets 80 setting for Phone interface 68 98 131305 A calls barring 73 closed user group 76 forwarding 72 holding 30 line identification 75 local 27 making or receiving 26 missed received outgoing 55 redial 28 to the terminal 27 transferring 31 viewing ongoing 49 waiting indication 29 74 CE compliance 147 clearing logs 108 clearing usage counter 108 closed user group 76 common network settings 69 compression header 96 computer connecting to LAN 15 configuration exporting to file 106 importing from file 106 LAN 63 conformity 147 connecting to the BGAN network 18 connector panel 11 contact information 126 coverage Inmarsat BGAN system 6 D dashboard 47 data profiles 109 traffic flow filters 112 data sessions viewing ongoing 49 Declaration of Conformity 148 default IP address 43 network setup 34 dialing prefixes 29 33 document number installation manual v IP handset user manual v E Ethernet interface setting up 63 events list of active 124 exporting configuration 106 extended status 125 external access 119 external IP address viewing 49 F fax sending or receiving 32 FCC compliance 147 features overview 2 forwarding calls 72 G GPS position viewin
113. ns SMS messages that have been sent To access the Sent folder select MESSAGES gt Sent from the navigation pane The Status column shows the status of each message if you have selected Delivery notification when sending the message From the Sent folder you have the following options 98 131305 A Click Resend next to a message you want to send again When the Write message page opens click Send The terminal now attempts to send the message again To make sure the message has been sent look in the Sent folder There should now be two copies of the sent message Click Forward next to a message you want to forward Type in the phone number of the new recipient and click Send The terminal now attempts to send the message to the new recipient To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all sent messages to delete all the messages Handling SMS messages 5 Chapter 4 Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e g from a mobile phone using one of the mobile numbers for voice Dial lt Mobile number gt The first part of the mobile number is always 870 which is the country code for the BGAN system If the mobile numbers are listed in the web interface you can look them up as follows Select PHONE BOOK gt Mobile numbers If the mobile numbers are not listed in the web
114. nternet Default setup By default any IP device that is connected to the terminal belongs to the Default network user group It uses a Standard shared IP connection which is automatically activated Note that this setting may result in unintended use of bandwidth see the next section For further information on network user groups see Managing LAN network users on page 85 Unintended use of bandwidth The system default setting is automatic activation of a standard data connection With this setup you connect the PC to the network and start using the applications You do not have to connect to the web interface to start using the services itis plug and play This setting involves a high risk of being charged for airtime and bandwidth when connected computers perform automatic software updates Note You should only update software when you are connected at the office or at home where bandwidth and airtime are less costly To avoid unintended use of bandwidth through automated background services the terminal can be set to not automatically connect to the Internet when you connect your computer or other IP equipment PDA webcam etc to the network interface You set this in the web interface These automatic background services could be Windows update downloads or checking for e mails automatically at short time intervals If you want to start a data connection in this mode you must access the system in one of the following ways e U
115. ntifiers CIDs for the selected primary and secondary profiles are listed under Profile CIDs Click Apply Managing LAN network users 90 Managing network devices Overview Chapter 4 Using the web interface A network device in this context is an Ethernet hardware device identified by its unique MAC address When a network device with dynamic IP address is connected to the terminal it is automatically listed in the Network devices list Viewing the list of network devices To view the list of network devices select SETTINGS gt LAN gt Network devices If you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 All network devices that have been connected to the terminal are listed here LOCKED IP ADDRESSES IP address 194 166 114 MAC address OO 1e Fe 09 09 09 192 166 11 11 00 18 F8 09 BF 0 194 166 11 12 O0 18 Fe o9 09 0C NETWORK DE ICES IP address 192 166 02 192 166 11 1 192 166 11 2 192 166 11 3 192 166 114 192 166 11 5 19 166 11 6 192 166 11 192 168 11 5 ela a oe ee 192 166 11 10 Loe dec ee 192 16S Alz 98 131305 A MAC address Device Name Delete Delete Delete 00 18 F8 09 B0 D4 device o Lock ip to mac address O0 18 F8 09 09 06 device 1 Lock ip to mac address 00 18 F8 09 09 07 device 2 Lock ip to mac address O0 18 F8 09 09 08 device 3 Lock ip to mac address 00 18 F8 09 09 09 device 4
116. o the entry NETWORK CLASSIFICATION TABLE MAC address IP address LAN port Network user group t t 3 Group Edit Delete i t 2 Group i Edit Delete t k t Default group dd Changes to this page only take effect after reboot Connections are evaluated in the order they are listed The first entry and only the first entry that matches the properties of the connected device is applied meaning that the connection will be using the settings of the network user group assigned to that entry The Default network user group is always last so it is only used if none of the other entries match the properties of the connected device or if the other network user groups are disabled 98 131305 A Managing LAN network users 95 Chapter 4 Using the web interface Definitions for network terms APN Access Point Name APNs are provided from the Airtime Provider They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network This means that the terminal must know the APN in order to be able to connect to the external network Header compression Profiles The Header of a data packet contains control information belonging to that packet The information in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out You c
117. ocked to the BGAN signal The antenna is now tracking the BGAN signal e No antenna No known antenna is detected by the terminal Using the Dashboard 48 Viewing information on calls and data sessions Chapter 4 Using the web interface The following sections in the Dashboard show information on calls and data sessions MIO The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill e ONGOING CALLS is a list of calls that are currently active The list shows the call type and the time connected for each call e ONGOING DATA SESSIONS is a list of data profiles that are currently active including the external IP address that is assigned to each profile e SESSIONS TOTAL lists the totals for each connection The list shows the time connected hh mm ss for voice and Streaming IP and MB transferred for Standard data The counters show totals for connections since the counters were last cleared For information on how to clear the counters see Log handling on page 108 MA If power to the terminal is interrupted unintentionally the totals may be slightly inaccurate at next startup PROPERTIES Airtime provider Thrane Thrane GPS position Hes gor Ele oa Status Data active Satellite selection Auto Current satellite EMEA televatian 257 Unit serial number 07441005 Software version 1 17 build 4 Local IP address 192 168 0 1 IMEI number So
118. of overheating The terminal cannot communicate on the satellite network Voice services cannot be accessed by the terminal The Ethernet interface on the terminal cannot be used The GPS module is out of function The terminal cannot obtain a valid GPS position The Phone interface of the terminal cannot be used Status signaling in the web interface are included Do not use the terminal Contact your distributor Contact your distributor Do not use the terminal Contact your distributor Contact your distributor Contact your distributor Contact your distributor Contact your distributor Contact your distributor Events with Info level are not included in this list Only events that can appear in the Event list and cause a warning icon 133 Chapter 5 Troubleshooting 00350 to 00359 00360 to 00369 01010 to 01019 01020 to 01029 01110 to 01119 01120 to 01129 01300 to 01309 01400 to 01409 98 131305 A AD9864 Calibration data error No antenna found Temperature TOO low critical Too low temperature warning Temperature too high Criticar Too high temperature warning No GPS Tix Satellite Signal lost Internal error in the receiving part of the terminal The terminal cannot communicate with the antenna Low ambient temperature is causing the performance of the terminal to be degraded or halted Low ambient temperature is
119. oldest calls are automatically removed to make room for new calls 98 131305 A Using the Call log 55 Chapter 4 Using the web interface Handling SMS messages Sending an SMS message Cyrene If the terminal is not online when you attempt to send a message the message is moved to the Outbox instead of the Sent folder Messages in the Outbox are not automatically sent when the terminal goes online For further information on the Outbox see the next section Options for messages in the Outbox To make sure a message has been sent check that it has been moved to the Sent folder To send an SMS message from the terminal do as follows l 2 98 131305 A Click MESSAGES from the left navigation pane This page contains new incoming messages In the left navigation pane click Write message Thrane amp Thrane SIGNAL LTT WRITE NEW MESSAGE DASHBOARD CONNECT PHONE BOOK MESSAGES F Inbox Please note that text over 160 characters will be sent as multiple messages Write message This will be sent as in message s Outbox Sent Delivery notification ves No Message settings Recipient Send CALLS 4 Type in the message in the Write new message field If the message text is too long for one SMS the message is sent as two or more SMS messages The field below the message field shows the number of SMS messages used to send the message Type in the phone number in the Recipient field Remember
120. on Router mode Router mode Bridge mode Router mode Router mode Router mode Router mode Router mode No internet access Router mode Router mode Managing LAN network users Automatic activation Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled m CL m CL m CL m CL m CL m CL m CL m CL m CL m CL m CL 87 2 98 131305 A Chapter 4 Using the web interface Click Edit next to the network user group you want to set up METWORK USER GROUP Name Group oO Status Enabled Disabled Internet connection Router rode Changes to Status and Internet connection only take effect after reboot TCP IP Dynamic IP address Static IP address rT IE IE IE IF Header compression Enabled Disabled APA C Common SIM default Network assigned C User defined Egan inmarsat com User name Password PROFILES Automatic activation Enabled Disabled Primary Streaming 32 Streaming 6 amp 4 Streaming 128 User defined 1 User defined 2 User defined 3 If using secondary profiles remember to set a traffic flaw filter for each profile Standard Secandar j Streaming 32 Streaming 6 amp 4 Streaming 128 User defined 1 User defined 2 User defined 3 PROFILE CIDS Profile Cid Streaming 128 1 Apply Cancel Managing LAN network users 88 C
121. on pane Thrane amp Thrane SIGNAL UOOOU00 SUPPORT DASHBOARD For help please contact Please enter support information here CONNECT PHONE BOOK Generate diagnostic report to file Generate report MESSAGES CALLS SETTINGS ADMINISTRATION HELPDESK Event list Event log Extended status Self test Y ail If the Help desk number is available on the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues call your local distributor Generating a diagnostic report The diagnostic report contains relevant information for troubleshooting When contacting your distributor for support please enclose this file To generate a diagnostic report do as follows 1 Click Generate report from the HELP DESK page In some browsers the file may open directly in your browser MAO It normally takes about 1 minute sometimes longer to generate the report The report may open in your browser while being generated Wait until the report is finished before saving the file To save the file select File gt Save As in your browser 2 Choose a location for the file and save it 98 131305 A Help desk and diagnostic report 123 Chapter 4 Using the web interface Event logging and self test Viewing the Event list or the Event log Overview When an event is registered the web interface
122. ority Apply Cancel ser defined 1 aa Subscribed b b e Subscribed fo Subscribed Subscribed Subscribed Subscribed Fill in the name you want for your profile Select the Traffic class from the drop down list MIERS For best performance choose the right traffic class for your application In general Standard data Background is best suited for TCP IP applications and Streaming data is best suited for UDP traffic e g live video or audio You may select subscribed or one of the following Conversational is real time two way conversation Itis primarily used for voice over IP and video conferencing Streaming is real time one way communication It is primarily used for video and audio Interactive is two way communication not real time It is used for communication that is not very delay sensitive such as web browsing database retrieval and server access Examples of machines interaction with remote equipment are polling for measurement records and automatic database enquiries tele machines Administration 110 98 131305 A Chapter 4 Using the web interface e Background is used for data which is not delay sensitive such as E mail SMS download of databases and reception of measurement records Type in the bit rates in kbps in the following fields Maximum bit rate ul kbps is the maximum upload bit rate allowed for this profile e Maximum bit rate dl kb
123. other dial 00 lt Mobile number gt 1 The plus sign indicates the code required to dial out of one s country code area such as 00 in most of Europe 011 in the United States and other short codes in other parts of the world 98 131305 A Making the first call 19 Chapter 2 Getting started Standard connection to the Internet default MIO This section only describes a Standard Internet connection with default settings on the terminal For information on other scenarios see Connecting to the Internet on page 34 By default the terminal automatically connects to the Internet when you connect your computer or other equipment to the LAN interface provided the terminal is registered on the satellite network You can then use your connected computer to browse the Internet send e mail etc 98 131305 A Standard connection to the Internet default 20 Chapter 3 Operating the system This chapter describes how to use the EXPLORER 325 system It does not describe advanced configuration of interfaces For this type of information refer to the Configuring sections for the interfaces in Chapter 4 Using the web interface General Tools for setup and use Overview You can use the Thrane IP Handset for viewing status using the phone book of the terminal and for entering the PIN but for enhanced use and for configuration of interfaces you must connect a computer With a computer and a browser you can use the buil
124. ovider for further information e For setups that have a check box for Enable LCP extensions deselect this No further configuration is needed to make a Standard IP data connection to the Internet See the table below for information on how to configure specific services for your PPPoE connection If you need a certain service for example a Streaming class you must type in a specified text string when asked for a service name The following table shows the service names supported by the terminal Service Name field XBB STREAM64K Initiates a Primary Streaming 64 kbps connection XBB STREAMI28K Initiates a Primary Streaming 128 kbps connection XBB lt AT String gt This allows the PPPoE clients to enter a full AT context activation string Example XBB AT CGDCONT 1 ip bgan inmarsat com For a list of supported AT commands and their functions refer to Supported AT commands for PPPoE on page 144 Using the IP handset You can use the Thrane IP Handset as a user interface for the EXPLORER 325 system as well as for making calls The IP handset has a dedicated menu for the EXPLORER 325 system You find a list of the menu items available in The IP handset on page 21 For information on how to start up the IP handset see Connecting the Thrane IP handset on page 14 For further information on how to use the IP handset refer to the IP Handset User Manual 98 131305 A Using the IP handset 40 Chapter 4 Using
125. persists contact your distributor Restart the terminal If the problem persists contact your distributor 135 Chapter 5 Troubleshooting 03500 to 03509 03600 to 03609 08002 08008 08009 0800B 0800D 98 131305 A 2 wire Calibration failure 2 wire operational failure One or more ports has PoE disabled due to power limitations Antenna exceeds voltage threshold Power Hold up the terminal can no longer power the antenna PoE Overvoltage protection is activated Antenna Overvoltage protection is activated 2 wire calibration failed on the Phone interface because of Common mode balance error The phone is off hook Wires are shorted to each other or to ground The Phone interface fails to operate Possible reasons 1 Ground shorted 2 Power overload 3 Temperature overload The power supply to the terminal has dropped critically PoE is disabled to ensure enough power to the antenna The antenna voltage is either too high or too low The power supply to the terminal has dropped for too long The antenna does not have enough power to function Overvoltage is detected in the terminal The terminal will be shut down in 10 minutes Overvoltage is detected in the antenna The terminal will be shut down in 10 minutes Status signaling Check the wires to your phone or fax Put phone on hook Check the wires Check the wires Wait until
126. pes of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset Analog 2 wire phones with R key When you receive a Call Waiting indication you have the following options If you want to Do as follows standard 2 wire phone Clear the current call PressR 1 and accept the waiting call Hold the current call PressR 2 and accept the waiting call Ignore the waiting call Take no action Reject the waiting call PressR 0 1 Note that 3 1 kHz Audio is only available in elevations gt 45 98 131305 A Using a phone or fax machine 29 Chapter 3 Operating the system Holding a call During a call you may place the initial call on hold while another call is made MAO Different types of phone have different methods keys for the functions listed below If you have another type of phone than the ones listed below refer to the documentation for your phone handset Thrane IP Handset Select Options gt Hold in the IP handset For further details refer to the section Handling calls in the user manual for the Thrane IP Handset Analog 2 wire phones with R key If you want to Do as follows standard 2 wire phone Place a call on hold PressR 2 Place the existing callon Press R and dial the second phone hold and establish anew number followed by call Shuttle between t
127. ports one external circuit switched call at a time per EXPLORER 325 system SMS service The BGAN system provides a Short Messaging Service SMS for sending and receiving SMS messages to and from the terminal 1 The 3 1 kHz service is only available in elevations gt 45 98 131305 A The Inmarsat BGAN system 8 Chapter 1 Introduction Supplementary services The BGAN system also provides the following supplementary services Call hold Call waiting Call forwarding e Voice mail e Call barring Limitations SIM lock The supplier may have locked the SIM card to a specific provider For further information contact your supplier Limitations in available services The services available depend on your airtime subscription Your SIM card may not allow for all the services described in this manual Also some services may not be available at the edge of coverage areas 1 e in low elevations For further information on coverage please refer to the Inmarsat home page at www inmarsat com 98 131305 A The Inmarsat BGAN system 9 Chapter 1 Introduction Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column Interface on the terminal LAN PoE Analog telephone IP handset 3 1 kHz Audio Standard Voice Analog telephone IP handset Data Computer multi user Data Computer single user U r w N 2 WJ W
128. ps is the maximum download bit rate allowed for this profile e Guaranteed bit rate ul kbps is the guaranteed upload bit rate needed for this profile e Guaranteed bit rate dl kbps is the guaranteed download bit rate needed for this profile MI When you click Apply the bit rate values you typed in may be rounded off because only certain values are allowed In the Delivery order field select from the scroll list whether or not data should be delivered in the same order it was sent Yes means the data packets are delivered in the same order they were sent In the Maximum SDU size byte field type in the maximum allowed packet size in Bytes rounded off to nearest 10 The maximum packet size possible is 1520 Select from the SDU error ratio drop down list the fraction of a packet allowed to be lost or erroneous Only used if you select Yes in step 10 Select from the Residual bit error ratio drop down list the undetected bit error ratio of a packet If no error detection is requested Residual bit error ratio indicates the bit error ratio in the delivered packets In the Delivery of erroneous SDUs row select one of the following from the list e Yes means packets are allowed to contain errors This setting is suitable for delay sensitive transmission because the need for retransmission is limited The SDU Error settings in step 8 and step 9 will apply e No means packets are not allowed to contain errors and the SDU Error
129. rating the system Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location 1 Setup the terminal for control from a remote location as described in Remote management on page 119 2 Activate a data connection in one of the following ways e Remote start of a data connection with an SMS see Remote activation on page 120 and Activating a data connection with an SMS below e Automatic activation of a Standard data connection see step 11 on page 90 in Setting up the network user groups e Manual activation of a data connection see Start stop Standard IP on the LAN interface on page 35 3 Note the terminal s external IP address found in one of the following ways e If you are using SMS activation you will receive an SMS with the IP address e Otherwise connect a computer locally to the terminal and start the web interface The IP address of the terminal is shown in the Dashboard under ONGOING DATA SESSIONS in parenthesis This is the IP address you must use afterwards to access the terminal MIO If Static IP is included in your airtime subscription we recommend using this static public IP address for the terminal in order to provide easy access to the terminal For information on how to set up a static IP address refer to step 7 on page 89 in the section Editing a network user group
130. rminal in the on position you can always switch the terminal back on with the remote switch The standby current when the remote switch is off is max 2 mA For further information on the remote on off function refer to the installation manual for the EXPLORER 325 system 98 131305 A Starting up the terminal 12 Chapter 2 Getting started Power up completed When the terminal is switched on the Power indicator in the terminal lights green You can now access the terminal settings but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network You may have to enter a SIM PIN before the system can register For further information see Entering the SIM PIN for the terminal on page 16 and Registering with the BGAN network on page 18 To switch off the terminal flip the Power switch back It takes 5 to 10 seconds to power down the terminal Alternatively use the ignition or remote on off function described above 98 131305 A Starting up the terminal 13 Chapter 2 Getting started Connecting the Thrane IP handset Power supply PoE The Thrane IP Handset is powered from the LAN interface using Power over Ethernet The total output power from the two interfaces is 32 W Both interfaces can support devices of power class 1 2 and 3 4 7 and 15 4 Watt as long as the total power consumption does not exceed 32 W If the limit is exceeded the LAN ports are prioritized
131. rop down list 3 Enter the tariff for each of the services 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further information see Viewing the lists of calls and data sessions on page 55 98 131305 A Administration 107 Chapter 4 Using the web interface Log handling To clear the logs of the terminal and or reset the counters for the time connected do as follows 1 From the left navigation pane in the ADMINISTRATION page select Log Handling Clear call log oK Clear total counters oK 2 To clear the Call log click OK next to Clear call log 3 To clear the total counters click OK next to Clear total counters This will reset the Time connected counters on the Calls page 98 131305 A Administration 108 Chapter 4 Using the web interface Using profiles What is a profile A profile is a collection of Quality of Service QoS settings and other settings defining the mode in which data is transmitted For example a profile is used to define whether the connection is a Streaming connection or a Standard connection You can select between a number of predefined profiles or define your own profiles for your data transmission If no traffic flow filters are defined the Primary profile for a network user group is used for all traffic from that network user group See What are traf
132. ry number 4 in the phone book dial 004 followed by or off hook key e Manual Dial To make a call dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp Thrane in Denmark 45 39558800 from an analog phone dial 00 45 39558800 e Call from phone book or call log only IP handset e Enter the phone book of the IP handset scroll to the wanted number and press the off hook key or e press the off hook key from the main screen to display the latest calls in the call log Then scroll to the wanted number and press the off hook key again Note that this is the call log of the IP handset not of the terminal If there was an error establishing the connection refer to the Troubleshooting Guide on page 129 If you are using the IP handset the handset may show an error message Depending on the type of error the web interface may also show an error message See Viewing the Event list or the Event log on page 124 Receiving a call Call log By default all devices connected to the Phone interface or the LAN PoE interface will ring when one of the mobile numbers is called Note however that this depends on the call type settings Refer to Selecting the incoming call type on page 25 Information of outgoing calls received calls and missed calls is stored in the call log of the terminal You can view the call log in the web interface under CALLS For further information see Vi
133. se the web interface to activate your data session standard IP and or streaming IP from the Dashboard or e Use the master IP handset local number 0501 to activate your data session CONNECT menu MAO Optimize airtime and bandwidth usage You are charged for the bandwidth used for automatic PC software updates We recommend to disable this feature in your computer 98 131305 A Using a computer 34 Chapter 3 Operating the system Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD MIS To manage data sessions for all users you need an administrator password For further information see Starting stopping data sessions on page 97 ONGOING DATA SESSIONS ONGOING CALLS Ho active data sessions No active calls PROFILES ON LAN DEFAULT GROUP Start Standard Retresh e Primary profiles are listed in the left side and secondary profiles if any are listed to the right e Profiles that are currently active are displayed as a link with the text Stop lt name of profile gt e Profiles ready to be activated are displayed as a link with the text Start lt name of profile gt Start stop Standard IP on the LAN interface By default Standard IP is always activated on the terminal If you only want Standard data to be activated when you need it you can disable automatic activation under SETTINGS gt LAN
134. so that LAN port 1 has the highest priority and port 2 is closed down For this reason we recommend connecting your IP handset to LAN port 1 In case of power hold up failure on input power PoE will be turned off completely Starting up the Thrane IP Handset The following procedure is for the Thrane IP Handset The procedure may be different for another type of IP handset MAO The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501 For information on how to connect additional handsets see Connecting a new IP handset on page 7 To connect the Thrane IP Handset do as follows 1 Connect the Ethernet cable from the Thrane IP Handset cradle to one of the LAN PoE connectors on the terminal as described in the user manual for the handset M We recommend connecting to LAN port 1 because in case of insufficient power to the LAN PoE interface port 2 will be closed down first 2 The handset starts up automatically When the display shows this symbol a in the upper right corner the handset is ready for making a call If the handset is not ready for making calls it may be because the BGAN terminal is waiting for a SIM PIN To check this enter the handset menu system and select BGAN gt Status gt PIN status You can enter the SIM PIN using the IP handset For details see Entering the SIM PIN using a phone or IP
135. ss the web interface it opens on the PIN page Until you have entered the PIN you can only upload software and view the DASHBOARD Access to all other parts of the web interface requires a PIN For information on how to enter the SIM PIN see Entering the SIM PIN using the web interface on page 17 When the correct PIN has been entered the web interface opens the Dashboard and is ready for use MIO Some parts of the web interface may be greyed out if the user permissions are limited For information on how to set up user permissions see Setting up user permissions on page 117 98 131305 A Entering the SIM PIN in the web interface 46 Chapter 4 Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna For information on how to start or stop your data sessions from the Dashboard see Connecting to the Internet on page 34 Thrane amp Thrane ban inmarsat SIGNAL BERNEDO DASHBOARD PROPERTIES SESSIONS TOTAL CONNECT Airtime provider Thrane amp Thrane Standard voice inbound 00 00 00 PHONE BOOK GPS position N 55 48 E 12 31 Standard voice outbound 00 00 00 MESSAGES Status Data active 3 1 kHz audio inbound 00 00 00 CALLS Satellite selection Auto 3 1 kHz audio outbound 00 00 00 SETTINGS Current satellite EMEA feleyvation 25 Standard data 0 65 MB ADMINISTRATION Unit serial number 07441
136. supplementary services Change common settings Change general settings Perform self test Control connections from IP handset ALLOW AT COMMANDS OWN Changes to AT command permissions only take effect after reboot LAN interface Apply Cancel For each item under ALLOW USERS TO select e yes to allow access or e no to block access to the settings Change general settings means change the settings on the SETTINGS main page that is enabling disabling the L Band interface Chapter 4 Using the web interface ves ves ves ves E ves ves ves ves ves ves yes yes C no C no C no C no C no C no C no C no C no C no no no Control connections from IP handsets means to start stop data sessions using the main IP handset handset with the number 0501 Administration 117 98 131305 A Chapter 4 Using the web interface At ALLOW AT COMMANDS ON select e yes to allow the use of AT commands on the LAN interface or e no to block the use of AT commands on the LAN interface MAO This setting does not take effect until the terminal is restarted AT commands are low level commands used to control modems in this case the EXPLORER 325 terminal They are typically used during service and maintenance or when troubleshooting the terminal Click Apply The settings to which access is denied are now greyed out for the non administrator user
137. t in web interface to set up the terminal The IP handset When you connect the Thrane IP Handset to one of the LAN PoE connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal The menu system in the IP handset includes the following items for the terminal e BGAN menu e Selecting starting and stopping your data connections e Viewing C No signal strength for the system e Viewing status Ready Registering etc for the system e Viewing the software version of the terminal e Entering the PIN and PUK for the terminal e Viewing active events e Viewing GPS status e Contacts e Inclusion of the terminal phone book not editable in the IP handset Contacts e SIP Session Initiation Protocol e Selecting viewing the SIP profile used for communication with the BGAN terminal e Date and time e Possibility of using UTC time received from the BGAN satellite For further information see the user manual for the IP handset 98 131305 A General 21 Chapter 3 Operating the system The web interface of the terminal The web interface is a built in web server for setting up and controlling the terminal using a connected computer with a browser No installation of software is required With the web interface you can Enter the SIM PIN for the terminal DASHBOARD page e start and stop data sessions e view information on calls to from the termina
138. t messages see List of events on page 133 Note that this icon will remain in the icon bar as long as the event is still active Navigating the web interface 98 131305 A To expand a menu click the menu in the navigation pane To access status and settings click the relevant subject in the navigation pane or click the relevant icon in the icon bar The status or settings are displayed in the contents section To see the site map click SITE MAP in the navigation pane The site map lists all topics and submenus Click on items in the site map to go directly to the relevant location Introduction 45 Chapter 4 Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN MIS You may not have to enter a SIM PIN to access the terminal This depends on whether or not the use of a SIM PIN is enabled on your SIM card The administrator can enable and disable the use of a SIM PIN For details see Setting up the use of SIM PIN in the terminal on page 115 If a computer is connected when you start up the terminal you can access the web interface and enter the SIM PIN here To enter the SIM PIN MIO Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN For further information see Setting up the use of SIM PIN in the terminal on page 115 If your SIM card requires a PIN and the PIN has not yet been entered you must enter it When you acce
139. t up to automatically find the most appropriate satellite to connect to Auto mode However if you are located in an area with more than one BGAN satellite available you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite To select the preferred BGAN satellite do as follows l Select SETTINGS gt Satellite selection from the left navigation pane Satellite selection Asia Pacific EMEA Americas Apply Cancel 2 Select the satellite you prefer to use If you select Auto the default setting the EXPLORER 325 system automatically uses the most appropriate satellite Cee If you have any ongoing calls or data sessions they will be terminated when you click Apply 3 Click Apply The EXPLORER terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite register on the selected satellite This means that if the antenna is outside the coverage area for that satellite the EXPLORER 325 system will not be able to register with the MAO If you have selected one of the satellites your EXPLORER 325 system will only try to BGAN network 98 131305 A Selecting the preferred BGAN satellite 101 Chapter 4 Using the web interface Selecting the language The default language of the web interface is English You can change the language to French German Russian Spanish or Mandarin Chinese
140. tandard data 161 30 180 143 SESSIONS TOTAL Standard voice inbound 00 00 00 Standard voice outbound 00 00 00 3 1 kHz audio inbound 3 1 kHz audio outbound Standard data Streaming 32 kbps Streaming 64 kbps Streaming 128 kbps ONGOING CALLS No active calls STREAMING PROFILES ON LAN DEFAULT GROUP No streaming profiles defined Refresh 00 00 00 00 00 00 0 65 MB 00 00 00 00 00 00 00 00 00 aa Internet A ha e The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section e The status field shows the signal strength e The icon bar shows icons for new SMS messages and for active events when relevant For explanations of the icons see the next section Icons in the icon bar e The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions 98 131305 A Introduction 44 Chapter 4 Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface Icon Explanation A new SMS message or information of Voice mail has arrived Click the icon to see new messages or information of Voice mail For further information see Receiving a message on page 58 An event is active Click the icon to see a list of active events For explanations of the even
141. tart up normally Status signaling Chapter 5 Troubleshooting Ensure a stable power supply to the terminal Restart the terminal Contact your distributor if the warning persists Contact your distributor if the Event is not cleared within 5 minutes Contact your distributor Reboot the terminal Then update the software again Contact your distributor if the problem persists Update the terminal software Reboot the terminal Contact your distributor if the problem persists Reboot the terminal Contact your distributor if the problem persists Reboot the terminal Contact your distributor if the problem persists 137 Chapter 5 Troubleshooting 08032 08033 08034 08035 08036 08045 08046 98 131305 A Firmware image version lower than active antenna version Firmware image doesn t support antenna hardware Antenna failed to exit Flash Manager Power cycle needed Unable to open port for HPA OUCSL monitoring Radio silence is activated Antenna vtartup temp srature too low Timeout of sStarcup sequence No antenna or antenna temperature too low The firmware in the antenna is newer than expected by the terminal The antenna hardware version is not supported by the terminal New firmware was successfully uploaded to the antenna but the antenna failed to start normally with the new firmware There was an error communicating with the
142. tellites delivering data rates of up to 492 kbps to virtually any part of the earth with full UMTS 3G compatibility C CE Conformit e Europ enne This term signifies that a CE certified product conforms to European health environmental and safety regulations In short it makes the product legal to be sold in the European Union CID Context Identifier CM Continuous Monitoring CS Circuit Switched Circuit switched networks require dedicated point to point connections during calls D DHCP Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network DNS Domain Name System A system translating server names URLs to server addresses F FCC Federal Communications Commission An independent United States government agency directly responsible to Congress FCC certification is normally required to make a product legal to be sold in the United States 98 131305 A 149 G Geostationary GPS I O IAI 2 IMEI IMSO IP kbps LAN LED NAT 98 131305 A Glossary Placed in a fixed position relative to a point on the surface of the earth Global Positioning System Input Output Inmarsat Air Interface 2 The air interface used for BGAN IAI 2 is an evolution of MPDS with new bearer types which give a wide range of data rates from 16 kbps up to 492 kbps By
143. that is active during a phone call The signal can be used to mute external equipment You can configure pin 3 to Normally closed or Normally open e Normally Closed default The internal switch at pin 3 is normally closed pin 3 is connected to ground During phone calls the switch opens no connection to ground When the call is ended the switch is closed again connected to ground e Normally Open The internal switch at pin 3 is normally open no connection to ground The switch is closed connected to ground during phone calls When the call is ended the switch opens again no connection to ground Pin 4 Radio silence input Activation of this pin causes the system to assume radio silence 1 e to stop all transmission from the system The terminal gracefully closes all open connections and deregisters from the BGAN 98 131305 A Setting up the interfaces 82 Chapter 4 Using the web interface network No transmission is allowed until the pin is deactivated You can configure pin 4 to Active low or Active high e Active low default Connect pin 4 to ground lt 1 2 V DC when it should be activated e Active high Connect pin 4 to ground lt 1 2 V DC When it should be activated disconnect it from ground Pin 5 8 Ignition input The ignition function can be used to turn on off the terminal by means of an external signal The external signal that triggers the ignition function can be either positive DC voltage or
144. the web interface This chapter describes how to use the web interface to operate set up and configure your EXPLORER 325 system Introduction The web interface What is the web interface The web interface is built into the terminal and is used for operating setting up and configuring the system You can access the web interface from a computer with a standard Internet browser 98 131305 A Introduction 4 Chapter 4 Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows MIB The following description is for Microsoft Internet Explorer If you are using a different browser the procedure may be different 1 In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAM Settings q a x Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration Automatically detect settings Use automatic configuration s
145. tion Port From To 0 0 65535 65535 e lt source port range gt is Source Port From To 0 0 65535 65535 Example AT CGTFT 1 1 0 87 48 134 251 255 255 255 0 6 20 21 1024 65535 98 131305 A Supported AT commands for PPPoE 145 Chapter 5 Troubleshooting AT CGDSCONT Usage AT CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context The Secondary Context s cid must be different from the Primary Context s cid The Secondary Context s QoS must be set using the AT CGEQREQ command explained above Syntax AT CGDSCONT lt cid gt lt p_cid gt e lt cid gt is the cid for the Secondary Context e lt p_cid gt is the Primary Context at which the Secondary is related to Example AT CGDSCONT 1 11 Application example This example shows the commands needed in order to establish a Primary Standard Data Context with a Secondary Streaming 128 Context where all UDP traffic goes through the Streaming 128Data connection and all other traffic goes through the Standard Data connection e AT CGDCONT 1 ip bgan inmarsat com Specifies the APN e AT CGEQREQ 1 3 Sets cid 1 Standard data e AT CGTFT 11 1 0 17 Sets UDP TFT filter for cid 11 e AT CGEQREQ 11 1 128128128128 Sets cid 11 Streaming 128 QoS e AT CGEQMIN 11 1 128128128128 Specifies min acceptable QoS to Streaming 128 e AT CGDSCONT 11 1 Opens Secondary cid 11 on Primary cid 1 If you have any technical questions about the PPPoE fe
146. tor the registration procedure in two ways e Connect the Thrane IP Handset and watch the procedure in the display e Connect a computer access the internal web interface of the terminal and watch the Status field in the DASHBOARD For details see Using the Dashboard on page 47 The normal startup procedure is shown as follows l Searching The terminal has instructed the antenna to search for the BGAN signal 2 Registering The terminal is attempting to register with the Satellite Access Station SAS 3 Ready The terminal has registered and attached to the SAS and is ready to accept a service request a call or a data session Note that the registration procedure may take several minutes Note on satellite coverage Be aware that if the vehicle is placed on the side of a steep hill or similar you may not have optimum satellite coverage because the elevation angle of the antenna is changed 98 131305 A Registering with the BGAN network 18 Chapter 2 Getting started Making the first call When the terminal is registered with the BGAN network you are ready to make or receive the first call The following sections provide a short guide to making calls For more detailed information see Making or receiving a phone call on page 26 Making a call from the terminal To make a call from a phone connected to the terminal dial 00 lt country code gt lt phone number gt followed by or off hook key Example To call Thrane amp T
147. tus signaling Getting support Overview If this manual does not provide the remedies to solve your problem you may want to contact your Airtime Provider or your local distributor Airtime support If you need assistance from your Airtime Provider please call the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either taken from the SIM card or entered manually If no number is available under HELP DESK check your Airtime subscription documents for a contact number System support If you need assistance with problems caused by the terminal or antenna please call a distributor in your area A list of certified partners and distributors is available on Thrane amp Thrane s web site www thrane com Select Land Mobile and select Distributors from the top menu bar 98 131305 A Getting support 126 Chapter 5 Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal do as follows 1 Connect a computer 2 Enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software using the web interface If you have an administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software For further information see Uploading software on page 98
148. u can access and use the terminal without entering a PIN e If you select Enabled you must enter a PIN before you can change settings or make calls or data sessions Click Apply The new PIN settings will take effect at next power on Administration 115 Chapter 4 Using the web interface Changing the SIM PIN To change the PIN used to access the terminal do as follows l 98 131305 A Select ADMINISTRATION gt SIM PIN REQUIRE PIN Require FIN on startup Enabled Disabled FIN Apply Cancel CHANGE PIN Old FIM eese Mew PIN ees Confirm new PIN es Cancel Under CHANGE PIN type in the Old PIN Type in the New PIN and retype it on the next line Click Apply The new PIN settings will take effect at next power on Administration 116 Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read only This is useful if you want to protect the system against unintended changes We recommend studying this screen thoroughly and deciding to which areas of the system you want to give non administrator users access To set up the user permissions do as follows i 98 131305 A From the left navigation pane select ADMINISTRATION gt User permissions ALLOW USERS TO Upload software Edit phone book Change phone settings Change LAN settings Change IP handset settings Change discrete I O settings Change
149. u select Disabled you need to set up a static IP address in the connected device MIS A number of IP subnets cannot be used in connected devices because they are reserved for internal use in the terminal See List of reserved IP subnets on page 143 If you want to change the Local IP address and the Netmask of the terminal type in the new address and netmask The Local IP address is the IP address of the terminal It is used for accessing the web interface By default the address is 192 168 0 1 and the netmask is 255 255 255 0 Click Apply Setting up the interfaces 64 Chapter 4 Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode Without port forwarding it would not be possible to contact the server from the Internet We recommend using a static public IP address for the terminal in order to provide easy access to the terminal For information on how to set up a static IP address refer to step 6 on page 89 in the section Editing a network user group For information on how to set the terminal in Router mode see step 5 on page 89 in the section Editing a network user group The following example shows how to allow Internet access to a mail server smtp connected to the terminal The mail server in this example has the IP address 192 168 0 100 1 Select LAN gt Port forwarding in the left navigation pane PORT FORWARDIN
150. uch as e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming IP connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge MIO For optimum performance it is important that you select the right traffic class when defining profiles for your connection You can set up various types of connection using the profiles and traffic flow filters For further information see Using profiles on page 109 and Using traffic flow filters on page 112 98 131305 A Using a computer 33 Chapter 3 Operating the system Working with network user groups The LAN users of the EXPLORER 325 system can be organized in network user groups with different setup and different access rights The network user group you belong to is determined by one or more of the following e the LAN port you connect to e the IP address of the device you are using e the MAC address of the device you are using Non administrator users can only see and start stop profiles configured for their own network user group Using the web interface and administrator password you can configure the network user groups and network devices For further information see Managing LAN network users on page 85 Connecting to the I
151. updated to let you change the user name and password Save load a configuration or log off Administration Administration 103 Chapter 4 Using the web interface Resetting the administrator password If you have forgotten the administrator password do as follows 1 Contact your supplier for a reset code Please report the serial number and IMEI number of the terminal You can find the serial number and IMEI number in the Dashboard 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous section RESET ADMINISTRATOR PASSWORD Reset code Reset Cancel 3 Type in the reset code obtained from your supplier and click Reset 4 Type in the user name admin and the default password 1234 5 Click Logon For information on how to change the password see the next section Changing the administrator password 98 131305 A Administration 104 98 131305 A Changing the administrator password To change the administrator password do as follows Chapter 4 Using the web interface 1 After entering the administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon Please remember to log off after use Change administrator logon User name Mew password Retype new password Change Configuration Save configuration to file Saye Load configuration from file Browse Load Administrator logotf
152. upported by EXPLORER 325 Supported services The BGAN services currently supported by the EXPLORER 325 comprise e A Packet Switched PS connection to the Internet e A Circuit Switched CS dialed connection for voice fax or data e Short Messaging Service SMS Packet data service The BGAN network supports different classes of data connection to the Internet e Using a Standard IP connection several users can share the data connection simultaneously This type of connection is ideal for e mail file transfer and Internet and intranet access The user pays for the amount of data sent and received e Using a Streaming IP connection you get an exclusive high priority connection ensuring seamless transfer of data This type of connection is ideal for time critical applications like live video over IP The user pays for the duration of the connection per minute charge MAO The BGAN system supports maximum 11 concurrent PS connections at a time per EXPLORER 325 system Circuit Switched dialed service The following types of circuit switched connection are available e Standard Voice A low tariff connection for voice only The voice signal is compressed to 4 0 kbps which reduces the bandwidth use and consequently the tariff e 3 1 kHz Audio A high quality connection which can be used for Premium Voice or G3 fax The signal is uncompressed 3 1 kHz audio which allows for optimum voice quality MAO The BGAN system only sup
153. vices is also common for all interfaces MAIO The terminal must be registered on the BGAN network before you can set up the call services in the web interface In the web interface you can set up the following supplementary services Call forwarding Call barring Call waiting Line identification Closed user group Note that depending on the network some of these call service settings may prevent others from being activated The settings apply for all connected devices using a circuit switched service 98 131305 A Setting up the interfaces 71 Chapter 4 Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded This service is usually set up by the airtime provider Do as follows 1 Select SETTINGS gt Common gt Call forward from the left navigation pane Read current settings ok STANDARD OICE Forward all calls Enabled Forward when busy MW Enabled 004539556800 Forward if not reachable W Enabled 0045239558800 Forward if no reply IY Enabled 0045239558800 when unanswered in 20 sec 3 1 KHZ AUDIO Forward all calls Enabled Forward when busy Enabled o Forward if not reachable Enabled FO Forward if no reply Enabled TT when Unanswered in 20 Sec Apply Cancel Please note that so
154. w 1i New 12 New 13 New 14 New 15 New 16 New 1 New 18 New 19 New 20 New Delete all entries in phone book 125345678910 r 4 The phone book shows all entries with entry number name and phone number Empty place holders are also included To sort the phone book click the title of the column you wish to sort by For example to sort by the names in the phone book alphabetically click on Name in the top row of the phone book The phone book holds 199 entries divided into subpages To select the subpages you want click the relevant link at the bottom of the page Short dial The entry number in the phone book is the Short dial number When making a call from the terminal you can use this number instead of dialing the entire phone number Simply dial 00 lt short dial gt followed by or off hook key Example To call the third entry in the phone book from an analog phone take the phone off hook and dial 003 98 131305 A Using the phone book 51 Chapter 4 Using the web interface Editing phone book entries Adding a new entry To add a new entry do as follows 1 Inthe phone book locate the empty entry number where you want to add the new phone number and click New 2 Type in the name and phone number of the new entry and click Save entry The new name and number are now listed at the specified entry number in the phone book Modifying an entry in the phone book To modify an entry do as follows 1 In the
155. work user group with Router mode to use the NAT of the terminal 98 131305 A Managing LAN network users 96 Chapter 4 Using the web interface Starting stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal To start or stop a data session do as follows 1 Select CONNECT When you are prompted enter the administrator user name and password The default user name is admin and the default password is 1234 Thrane amp Thrane SIGNAL TTT DASHBOARD ONGOING DATA SESSIONS CONNECT Standard data 161 30 180 47 Default group PHONE BOOK PROFILES ON LAN GROUP 0 MESSAGES Start Streaming 128 CALLS PROFILES ON LAN DEFAULT GROUP SETTINGS Stop Standard ADMINISTRATION _Refresh HELPDESK SITE MAP 2 Click on the session you want to start or stop Under ONGOING DATA SESSIONS at the top you can see which data sessions are currently active 98 131305 A Managing LAN network users 97 Chapter 4 Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer You can upload software from your computer to the terminal without entering the PIN However if your SIM card requires a PIN and the PIN is not entered you must enter the Administration user name and password 98 131305 A Uploading software 98
156. y again after booting Make sure the antenna has a clear view in all directions See the installation manual for details Check that both ends of the cable are connected properly according to the guidelines in the Installation manual Also check that no connectors are damaged Enter the web interface Select SETTINGS gt Satellite selection Select Auto and click Apply The system will now search for the satellite with the strongest signal and attempt to register If the Radio silence function should not be activated deactivate it from the external device The administrator can access and change network user groups in the built in web interface of the terminal Troubleshooting guide 129 Chapter 5 Troubleshooting Some BGAN services are not available The web interface cannot be accessed A Phone connection cannot be established No phones are ringing on incoming calls A LAN connection cannot be established 98 131305 A There may be limitations in the BGAN services e g in low elevation or if the network is loaded with heavy traffic The browser is configured to use a proxy server You have entered a wrong IP address You are connected using VPN The cable is not properly connected The cable type or connector type is not correct Incoming calls The call type used for the call is not selected in the web interface The Mute function is activated from an external devic
157. y IMSO to Inmarsat Limited and Inmarsat Ventures plc e Inmarsat s product names are trademarks or registered trademarks of Inmarsat e Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners Company web site www thrane com 98 131305 A il Safety summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment Thrane amp Thrane assumes no liability for the customer s failure to comply with these requirements Observe marked areas Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol as it may result in injury Microwave radiation hazards During transmission the antenna in this system radiates Microwave Power This radiation may be hazardous to humans close to the antenna When the system is powered make sure that nobody gets closer than the recommended minimum Safety distance The minimum safety distance is 0 6 m to the side and above the antenna when the EXPLORER 325 is powered The safety distance of 0 6 m does not apply directly below the antenna as the radiation forms a hemisphere above the antenna Service User access to the interior of the system units is prohi
158. you can access the terminal After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses using the incoming port defined in the Incoming port field e For information on how to prepare the terminal for remote activation of a data connection see the next section e For information on how to access the terminal see Accessing the terminal from a remote location e For information on how to set up a static IP address refer to step 6 on page 89 in the section Editing a network user group Remote activation If you want to remotely control the terminal you must first activate a connection You can do this by sending an SMS to the terminal The SMS activation is always protected by a password You can set up the terminal to send an SMS confirmation on the status of the connection whether it is activated successfully or the activation failed MAO The terminal must be logged on to the satellite services to receive and accept an activation SMS If the SMS is considered too old or sent before the terminal has been switched on and has logged on the SMS will be ignored To set up the terminal for remote activation with SMS do as follows 1 From the left navigation pane select ADMINISTRATION gt Remote activation REMOTE ACTI ATION Remote activation of data sessions Enabled Disabled Send confirmation Enabled Disabled Password FO TRUSTED NUMBERS Number
159. you can change the Delivery notification setting for an individual message For further information see Sending an SMS message on page 56 Do as follows 1 Select MESSAGES gt Message settings from the left navigation pane SMS service center 8707 72001799 Edit Voice mail number 8707 72001899 Include message in reply yes Wao Delivery notification Oves No Apply Cancel 2 Ifyou want to include the original message when you reply select Yes next to Include message in reply 3 Select whether or not you want Delivery notification for SMS messages If you click Yes the Status column in the Sent folder will show the status of your message when it has been sent 4 Click Apply 98 131305 A Handling SMS messages 60 Chapter 4 Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages The SMS service center number is stored on the SIM card e To see the SMS service center number select MESSAGES gt Message settings from the left navigation pane e To change the number click Edit next to SMS service center change the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number You get an SMS notification in the web interface when you have received Voice mail The Voic

Explorer 325 Users Manual

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