Monitor Remote Troubleshooting
Contents
1. Glows red when the LCD is in POWER OFF ECO standby mode Glows amber when the LCD is in POWER OFF standby mode Blinks amber when the monitor is in Power Save Mode Green and Amber blink alternately while in Power Standby mode with the SCHEDULE SETTINGS function enabled When a component failure is detected within the monitor the indicator will blink red If OFF is selected in POWER INDICATOR see page 23 LED will not light when the LCD monitor is in active mode D AMBIENT LIGHT SENSOR Detects the level of ambient light allowing the monitor to make automatic adjustments to the brightness setting resulting in a more comfortable viewing experience Do not cover this sensor See page 18 Control Key Lock Mode This control completely locks out access to all Control Key functions To activate the control key lock function press both v and A and hold down simultaneously for more than 3 seconds To resume user mode press both W and A and hold simultaneously for more than 3 seconds The product you purchased may not have this feature APPENDIX B REMOTE CONTROL FUNCTION REMOTE CONTROL ID FUNCTION REMOTE CONTROL ID The remote control can be used to control up to 100 individual MultiSync monitors using what is called the REMOTE CONTROL ID mode The REMOTE CONTROL ID mode works in conjunction with the Monitor ID allowing control of up to 100 individual MultiSync monitors For example if there are many2. monitors being used in the same area a remote control in normal mode would send signals to every monitor at the same time see Figure 1 Using the remote in REMOTE CONTROL ID mode will only operate Figure 1 one specific monitor within the group see Figure 2 ed TO SET REMOTE CONTROL ID pig ier While holding down the REMOTE ID SET button on the remote control use the KEYPAD to input the Monitor ID 1 100 of the display to be controlled via remote The remote can then be used to operate the monitor having that specific Monitor ID number When 0 is selected or when the remote control is in normal mode all monitors will be operated Remote works Remote works Remote works TO SET RESET REMOTE CONTROL MODE Remote does Remote does Remote works ID Mode To enter ID Mode press the REMOTE ID SET button and hold down for not work not work 2 seconds Normal Mode To return to Normal Mode press the REMOTE ID CLEAR button and hold down for 2 seconds In order for this feature to work properly the display must be assigned a Monitor ID Figure 2 number The Monitor ID number can be assigned under the MULTI DISPLAY menu in the geen inte ig OSD See page 23 eee Point the remote control towards the remote sensor of the desired monitor and press the REMOTE ID SET button The MONITOR ID number is shown on the display when your remote control is in ID mode
3. Figure 2 4 Confirm that the IR Control setting is set to Normal IR Control settings can be found in the monitor s OSM under Multi Display gt IR Control See Figures 3 and 4 MULTI DISPLAY MONITOR ID Sets the monitor ID number from 1 100 and group ID from A J NOTE Group ID is made of multiple selections Selects the mode of the monitor for use with the infra red remote control when using the NORMAL RS 232C daisy chain The monitor will be controlled normally by wireless remote controller lt q ee Choose PRIMARY for the first monitor within an RS 232C daisy chain SECONDARY Choose SECONDARY for all subsequent monitors within an RS 232C daisy chain LOCK Prevents the monitor from being controlled by wireless remote controller To return to normal operation press the DISPLAY button on the remote controller for 5 seconds Figure 3 VIDEO1 MULTI DISPLAY MONITOR ID NORMAL IR CONTROL e PRIMARY TILE MATRIX e SECONDARY POWER ON DELAY e LOCK POWER INDICATOR EXTERNAL CONTROL SETTING COPY MULTI DISPLAY RESET NO Select G ap Goto Adjustment G ip Return MENU MH ET Figure 4 5 Confirm that the Remote and Monitor ID s are set to the same ID Monitor ID settings can be found in the monitor s OSM under Multi Display gt Monitor ID See Figures 5 and 6 Check the Remote ID by pressing and holding the Remote ID Set button on the Remote Control until the ID number is displayed see Fig
4. Monitor Remote Control Troubleshooting If a monitor cannot be controlled with the remote control please check the following I Check the batteries in the remote control to ensure that they are good and that they are installed properly Confirm that the Main Power Supply switch on the Monitor is turned ON Check the IR transmitter via digital image cell phone digital camera etc a Point the remote control IR transmitter towards a digital camera or cell phone camera as shown in Figure 1 b Press the Power button on the remote control and you should see the light from the IR transmitter flashing as you depress the button see arrow in figure c If the light is observed the IR transmitter is working properly Continue troubleshooting with the next step d If the light is NOT observed the IR transmitter is NOT working properly You must resolve the problem with the batteries or obtain a new remote control Figure 1 Important Note To enter the On Screen Menu OSD without a properly working remote control you must utilize the buttons on the monitor to scroll through the tabs and selections with the Up Down arrow buttons buttons and Input Exit buttons See Figure 2 for a description of the buttons on the control panel The Up arrow button activates the OSD menu The complete description of the control panel buttons and the functions that they perform from the User Manual is shown in Appendix A of this document
5. ease contact the NEC Tech Support Team at 1 800 632 4662 APPENDIX A CONTROL PANEL FUNCTIONS Control Panel POWER button Switches the power on off See also page 16 MUTE button Switches the audio mute ON OFF INPUT button Acts as SET button within OSD menu Toggle switches between DVI DPORT VGA RGB HV HDMI DVD HD1 DVD HD2 SCART VIDEO1 VIDEO2 S VIDEO or TV These are available input only shown as their factory preset name PLUS button Acts as button to increase the adjustment with OSD menu Increases the audio output level when the OSD menu is turned off MINUS button Acts as button to decrease the adjustment with OSD menu Decreases the audio output level when the OSD menu is turned off UP button Activates the OSD menu when the OSD menu is turned off Acts as A button to move the highlighted area up to select adjustment items within OSD menu DOWN button Activates the OSD menu when the OSD menu is turned off Acts as w button to move the highlighted area down to select adjustment items within OSD menu EXIT button Activates the OSD menu when the OSD menu is turned off Acts as EXIT button within the OSD to move to previous menu Remote control sensor and Power Indicator Receives the signal from the remote control when using the wireless remote control See also page 11 Glows green when the LCD monitor is in active mode
6. ure 7 MULTI DISPLAY MONITOR ID lt _ Sets the monitor ID number from 1 100 and group ID from A J lt NOTE Group ID is made of multiple selections Figure 5 VIDEO1 MULTI DISPLAY MONITOR ID MONITOR ID IR CONTROL IDNo 1 TILE MATRIX GROUP ID POWER ON DELAY eA B C DeE POWER INDICATOR sF eGeHel ed EXTERNAL CONTROL SETTING COPY MULTI DISPLAY RESET HO Select Change G Return MENUR HOEL Figure 6 Figure 7 a Ifthe Remote and Monitor ID s are set to the same ID continue troubleshooting with the next step b Ifthe Remote and Monitor ID s are NOT set to the same ID you must reset or set them to the same ID as detailed below The complete procedure from the User Manual is shown in Appendix B of this document c To set the Monitor ID No to the same as the Remote ID No go to Monitor ID in the OSM under Multi Display gt Monitor ID See Figure 6 and select Monitor ID No 1 and press Exit or Menu 6 Ensure that no cables are plugged into the Remote IN port See Figure 8 below for the location of these ports Nothing should be plugged into the connector to the left in figure IN Remote ports OUT Figure 8 7 If none of these troubleshooting methods help to identify the problem there is a possibility that fluorescent lighting or stray IR signals in the room could be interfering with the IR signal from the remote 8 Ifthe problem is not resolved with this troubleshooting pl
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