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1. Size medium Text Font Arial Text Size medium This element allows you to add v G video 1 a title and a link to the video Title Video which will then play on your page URL http www youtube com embe Alignment Center Font Arial Size medium Back to Top a E Input Options within Editor Output Displayed on Page This element allows you to insert your address so you can have Google Maps added to your page This element allows the users on your page to share it on Facebook Twitter or email the page to a friend You can assign a URL the users to be taken to once they have submitted them Viral Buzz x Back to Top v 4 map 1 Title Address City State Country Alignment Font Size My House MS newcastle Ye B e northumberland ume n Ite d g Newcastle T Kingdonie vd WS Center By Arial r medium United Kingdom v Pa Viral buzz 1 Title FaceBook Twitter Email URL Alignment Font Size Viral Buzz www mywebsite co uk Center Arial medium v Save Once you have created the pages that you would like it is now time to save your work the system will automatically save your changes however it is always a good idea to continually save the changes you make Save Exit Once you are happy with your website you can now click on the Exit icon on the left and leave the edito
2. Content hub Create a new newsletter from our templates your existing newsletters or your own templates Template library My emails My templates Use one of Edit one of Use one of your saved our templates your emails templates A Q of o Image and file library Paste code Import a new RSS Feed Designing your own email template Download the toolkit Folder Management To rename or delete an image folder select the folder and right click To create a new sub folder select where you d like to add it right click and add folder Folders Upload 4 Refresh g Settings m amp y Folders C animations C Attachments 4 backgrounds Fup quarte C bullets Me Pie C business gm templates banner jpg border jpg ai New Subfolder 0 28 2013 6 49 AM 10 28 2013 6 49 AM 52 KB 3 KB C jared Rename C Mobi Upload Multiple Files heart jpg heart 1 jpg 10 28 2013 6 49 AM 10 28 2013 6 49 AM CJ Test Temlpate 1 rem C Test Template 01 8fies Back to Top Image Management To move or copy an image drag the thumbnail to the appropriate folder To delete or rename an image select right click on the image and delete To add an image left click on the appropriate folder and then click on the Upload icon Folders TW Upload 4 Refresh g Settings amp Folders animations C3 Attachments 1 backgrounds C business gm templates clipart Email Monks emailmonks red
3. Twitter Once again you can use the 3 icons to add a new data option edit the data option or delete the data option ex NA E Editing Define Data a You can edit the values in your defined data by clicking on the paper and pencil icon as this will allow you to change them Once you have edited the options click on the update button to save Edit data values Select Data Value E Google E A friend E Facebook E Twitter E Email update Address Book Preferences Within this section you will have the ability to select the single address book which is the pre defined address book Alternatively you can use datasets option which means you can create your own fields such as interests and city giving you scope for sending highly targeted sends as shown in the instructions above Preference for using an Address book or Subscriber datasets C4 Use a single Address book Use Datasets for multiple Address Books or other data formats save Once you have decided which option you would like to use simply use the radio button to distinguish the option you are going to use and then click on the save button Back to Top Send Regular Sends The system provides immediate and scheduled sending capabilities Send a newly designed newsletter to yourself to preview what the design will look like Then send it again to make sure all is well Once you mail it to your list it s gone Try it as much as you
4. ll preview 07876554434 1447876554434 ECH 1 mobile numbers in list Back to Top 98 2 Import from file The second option which was discussed in the add new mailing list section is to import via a file The first step to import from a file is to click on the radio button to represent that you want to use this method of importing The next step is to check the settings are correct you can do that by clicking on Import Settings The fields columns of data within the file to be imported are f saved in exactly the same order as the fields within the Address Book or Dataset have column headings which are spelled exactly as the field definitions in the Address Book for Dataset Always preview my import data in Quick Import Select what will be updated by the import Mailing List optional test lm email addressez Phone List optional Test Mobile List mobile numbers Dataset optional datasettest all other data Import mode is always add Update Update only Add only Update only does not create new records in your dataset and mailing list Records are never deleted When importing a Microsoft Excel 5preadsheet the sheet name to import is o Default import method e Quick Import e Step by step Import apply changes Once the settings are all corrected the next step is to locate the file that you wish to import To do that click on the Browse button once you have foun
5. test s My Logo Back to Top 95 Choose Site URL Once you are happy with the website you can even customize the URL being used for it this can be done via the Choose Site URL Once clicked you can then select the website you would like to edit via the Current Sites drop down menu once selected you can then change the URL as shown below We publish your mobile site for you on a free name of your choosing at http cliku com Your URL will look like this http cliku com mysitename http cliku com myexamplesite Current Sites Test Wizard 3 14 2013 3 19 03 Images v Your account comes with seven different folders where you can store your images and files In addition you can create your own folders Each account has 2MB worth of storage space for images and files If you exceed the 2MB limit you can either delete some of the images in your folders or purchase additional storage space Upload It is important that when you upload any images you first select which folder your files will be uploaded into You can do this via the dropdown facility shown below Select the falder to uplaad images or files to Backgrounds 1 et imi Ba ckg rounds els documents Mobile Once you have chosen the folder the next step is to select the images that you want to be uploaded into that particular folder You can do this by clicking on the Get images files button A new window will open and you can brows
6. General Settings You can change the time zone and other miscellaneous settings within this section The time that you have set is displayed under the date format so please check carefully Your local time should be 12 12 2011 02 28 32 PM Please note It is important to check your timezone settings reflect your location i e London and that the daylight saving time is clicked This will ensure that reports are accurate and more importantly that the Scheduled Auto responders go out when you would like them to click here for more on Autorespondersl If you want a text only version to be created automatically for each newsletter you can set this as a default Older email programs pre 1998 will see the text only version by default If you select this option you need to create a text only version of your email when you create the HTML version If this option is selected the HTML and text only newsletters are twinned This is represented by the asterisk symbol that appears next to the newsletter s name When a twinned newsletter is edited the HTML version is opened first The text Editor appears after you save the newsletter in the Editor Enable Google analytics tracking to all URLs If you re using Google analytics to monitor your site traffic this will allow you to track visitors that originated from emails sent from your account Enable password on subscribe form for users with additional data If you collect profile information of
7. Any mailinglist where Gender e is equal to IS equal to a First name F IS equal to F First name is equal to 7 Add 5 more queries IS equal to EM preview results Use the drop down facilities above to limit your results in and click Preview Results Once you have seen the list of contacts that fit your profile you can save your results and use it to send to that specific list Save your results as Save to a segment E Save to a mailing list My Mailing List m New Mailing Lit e f you save it as a segment then when sending to the segment our system will include all new subscribers into the list provided they match your criteria such as in the above example they would need to be female in Newcastle e f you save the results to a mailing list then you can use the drop down menu to select the mailing list you would like to add them to e f you save the results as a mailing list then the list will only include those from your results Back to Top A B Testing Use A B split testing to experiment with your email campaigns Send a split test to a percentage of your mailing list to find out which type of newsletter or subject line is most popular with your subscribers You need to have a minimum of 20 subscribers on your mailing list to conduct an A B split test Creating a Test Click the green plus sign to create a new test Provide a name for the test and choos
8. Please note you can also tick the box Only send if newly updated feed items exist This means you can make sure that your email is only going to send your recipient new blog entries Back to Top f Lists amp Contacts Manage Within this section you can manage your mailing lists you can use create new lists via the plus sign within the green circle and you can also delete the mailing lists via the Bin icon There a number of ways that you can search through your mailing lists you can use the search bar shown below which will allow you to enter in a name or email address and press enter That will limit the results shown in the Contacts section which is currently showing 36 Q Search contacts Manage Contacts First Name Last Name s Company Advanced Search Do you know 7 Import Settings Clear Q Search contacts l Manage Contacts Do you know X Sync your Contacts with Outlook DOWNLOAD All Contacts test 36 My mailing list 4 Select Filter Display Alan pF Amanda P O Add a new contact to list Andy Steve Copy paste email addresses s to List Mike cian tg Copy these contacts to List Jaso Bob Move these contact s to List Clive a Charles T EI Delete these contact s from List ml Colin E Export these contacts Pete Smart Lists O o David W Delete all data in dataset not in any lists m Glenn You have no
9. 12 02 2014 10 32 to mailing list jake in Win7 Chrome from United Kingdom England London N 12 02 2014 10 33 Recipient Clicked link in newsletter testing heatmaps sent on 12 02 2014 10 32 to mailing list jake in Win7 Chrome from United Kingdom T England London Back to Top On Auto responders You can view the statistics from the mails for the triggers that you have setup from within this view you can see how successful your triggers are Within this section you can view the progress of the different triggers that you have created allowing you to discover how many subscribers have taken action within those triggered emails You will be able to clearly view the reports of the different triggers as they display all of the key information On TriggerMail Autoresponders Subject Type Link trigger Related to From 9e Trigger Name Timing 24 Trigger activity ROOD 500 400 200 NNNM Opened W Opened WW Clicked Complaints B Social shares Sent Opened 1223 598 48 9 of sent Unsubscribed 4 0 67 Clicked 103 17 22 Complaints 0 0 Social shares 0 0 All Autoresponders Q search triggers Filter v Link trigger Sent 1223 Opened 598 Clicked 103 Back to Top Setup amp Options Account Details User Profile Please ensure that your contact details are up to date at all times on the User Profile page US European and Australian legislation requires that the f
10. 2014 10 08 Back to Top To view more information regarding one of your mailing lists then simply just select one and it a new graph will appear showing overall statistics regarding that particular mailing list The graph is interactive you can show hide sections of it to make it easier to view Total contacts 321 Created On 10 06 2014 14 46 Last sent on 11 06 2014 10 08 Total sends 1 List Breakdown Other 0 00 Subscribed 0 00 Unsubscribed 7 18 Hard bounced 16 70 Imported 81 62 List Breakdown Send History 321 contacts 1 sends made Subscribed 0 Delivered 244 78 46 Unsubscribed 7 Bounced 67 21 54 Hard bounced 52 Opened 41 13 18 Domains 186 Clicked 3 0 96 Social activity 0 0 Please note you can drill further into the statistics for any particular mailing list by clicking on the options presented under the graph such as subscribed unsubscribed hard bounced domains can be used to view more statistics When selecting List Breakdowns you will see an option to select the List icon which will show a list of your subscribers for that mailing list as shown below List breakdown Chart NES List 2245 6 7 B 9 10 Page 1 of 17 items 1 to 20 of 321 Address Po oa 4 A A 2 o P List Breakdown Send History 321 contacts 1 sends made Back to Top View by Recipient This allows you to drill down to the statistics of a unique recipient When using the textbox on
11. Google 7 ceu Ie scorch Back to Top 97 Lists amp Contacts Please Note You can create a Phone List exactly the same way as a Mailing List Create a new mobile list To create a new phone list you can use the Add Mobile List icon this will allow you to create a new list Once that icon has been clicked you are able to name your new list shown below New Mobile list Add Mobile List New Mobile list name New Mobile List Once the list is completed you can use the Save button to complete the creation of your new mobile list Import Data in Mobile List To import data into your mobile list you can select the list you want the data to go into by ticking the checked box Then by clicking on the Import hyperlink V Import your data using 2 different methods this will now allow you to import 1 Add by copy and paste or typing This first step to import using copy and paste or typing is to click on the radio button to represent that you want to use this way to import 9 your data This option will give you a screen in which you can copy and paste or type the new mobile numbers into left screen Once you have inserted your data click the add button to actually import them into the newly create mobile list Import using copy paste Select the mobile list to add the new Phone list Group name mobile numbers to then type or 7 a ey ee paste the new mobile numbers in New Mobile List l the area below
12. Mobile C monks2013 newmonkstemplates __ newmonktemplatestwo __ NPO __ photos education banner jpg 11 4 2013 6 36 AM __ pictures responsive guy two jpg lady one jpg C3 test 11 4 2013 6 36 AM 11 4 2013 6 36 AM __ Test Temipate 1 guy one jpg 35 KB 11 4 2013 6 36 AM Test Template 01 Copyright We ve created a filtered Google search that does not display copyright images However there may still be some images displayed in the Google search that are protected by copyright This means we can t grant you the right to use images for any purpose other than viewing them on the web LJ newmonktemplatestwo C NPO photos 7 pictures responsive guy two jpg lady one jpg C test 11 4 2013 6 36 AM 11 4 2013 6 36 AM Ga Test Temlpate 1 Test Template 01 guy one jpg 35 KB 11 4 2013 6 36 AM Google cus E Back to Top Paste Code Content hub Create a new newsletter from our templates your existing newsletters or your own templates My templates Use one of Edit one of Use one of your saved our templates your emails templates Image and file libra Paste code Import a new RSS Feed HTML file Designing your own email template Download the toolkit If you choose this option then you will be taken into our 2008 Editor once in that editor you can select the HTML option at the bottom which will then allow you to copy and paste your code directly into the editor As soon
13. P Our sale has started so dont miss out Visit our store or go on our website today to see the amazing deals we have ta offer Click here http clikcu corn XXXXXX To mobile number this is used for you to type in your mobile number so the test gets sent to yourself for you to look at Select text message this is a drop down menu which will allow you to view the text messages that you have created Click the text message that you would like to test Finally click the send test button which will send the test to the number inputted in the To textbox Send to Phone List Once you have tested your text message and you are ready to send you can send to a phone list which will save time This works the same way as a mailing list therefore you would choose the phone list you want to send the text to and it will send the text message to all of the mobile numbers within that list The first step is to choose the To Phone List that you would like to send to Once you have done that you need to select the text message that you are going to be sending to that particular list You can select both via the appropriate drop down menus which will show all of your stored mobile lists and text messages Back to Top 105 Send your message to your list Preview phone list To Phone List Test Mobile List Soe Test Mobile List Total 2 Select text message SALE NOW ON l4 MEME E E E send to list Message Preview 306 19
14. Please consult our knowledgebase 4 Troubleshooter aia Knowledgebase 00 Help Desk Software by Kayako Fusion Back to Top Mobile Section Home The Mobile Home Page is the same as the Advanced Mail home page as it shows our new dashboard which immediately provides you with the key information you need regarding your account It also provides you with some great features that will save you lots of time and effort News and Activities My Account Stats Mailing list created 26 07 2013 14 17 Send Credits Left 9931 Imported Data Non Expiring Send Credits 5000 Expiring Send Credits 4931 Mobile Send Credits 4 Social SMS Post goes here fd facebook SMS goes here delete 16 160 3 words z e You can view News and Activities which will help you provide you with the recent activity in your account and it will also provide you with navigation e My Account Stats will update you with the send credits you have left to use within your account e You can use the Social section to post directly to your Facebook and Twitter accounts even at the same time e You can also use the SMS section to send a quick text message directly from your Dashboard Back to Top Mobile Sites We also allow you to send SMS text messages to mobile telephones The message can contain up to 160 characters If it exceeds 160 characters 130 characters in the US and Canada you can still send it but it will be sent as
15. SMS Text Settings Length of Mobile numbers in my country is 30 nu Mobile number minus country code and leading zero E g 00 44 779 123 4567 or 779 123 4567 would be 10 long Character set for SMS Text messages Default izo 8859 1 Current sender ID Metwork default aru It is important to note that if you want subscribers to respond directly to your mobile number then you will need to change the current sender ID Network default option If you are going to change this setting then click on the change button and you will need to insert your number into the text field provided in the next screen as shown below Use our product to send messages to your subscribers from your mobile number Your mobile newsletter subscribers will see your number as the sender and you will receive their replies straight to your mobile Provide us with your mobile number and we will send you a verification code Once verified you ll be taken to the message set up page PLEASE NOTE Not all networks support SenderID If your network does not support SenderID then this feature will not work and your sends will originate from a generic number Send verification code to this mobile 44 send Back to Top 109 Import Filters This section is used to make sure that the country code is shown correctly because when you import any numbers it will remove the first number and add the country code which in the UK is 44 as shown below Import f
16. Segmentation Dividing or separating your email list based on interest categories purchasing behaviour demographics and more for the purpose of targeting email marketing campaigns to the audience most likely to respond Back to Top 115 Signature Footer A tagline or short block of text at the end of an email message that identifies the sender and provides additional information such as company name and contact information US law requires that you have your name and company address in the signature A good footer also invites a marketing opportunity Single opt in Once the most widely accepted and routinely used method of obtaining email addresses and permission A single opt in list is created by inviting visitors and customers to subscribe to your email list When you use a sign up form on your website a message immediately goes out to the subscriber acknowledging the subscription a good example of an auto responder This message should reiterate what the subscriber has signed up for and provide an immediate way for the subscriber to edit her interests or opt out Industry best practice now dictates a double opt in Spam or UCE Unsolicited Commercial Email Email sent to someone who has not opted in or given inferred permission to the sender to send any mail to them Our definition of SPAM is It s soam if it is both unsolicited and has no inferred connection to the receiver or receivers Our technical interpretation is the recipient
17. Ted Davison Bing If all is correct and you click continue you will receive a new screen with explaining what data has been imported as shown below Step by step Import Import complete Data records imported 3 Data records updated 0 Email addresses imported 3 Mobile numbers imported 0 Back to Top Import from online email accounts You can edit and delete all the email addresses before you import them into your account mailing list Please note if you delete email addresses within the preview list they will not be deleted from your original Gmail or Yahoo Account i e youremail test co uk Add Addresses Add by copy and paste or typing Import from file Import from online email accounts Gm a YAHOO Mall Select the Mailing List to import to Fl Enable Mailing List preview 0 testt j a Email Address youremail testco uk Password Block List Block List 78 Each account has a unique blocklist or suppression list When someone unsubscribes from your newsletter his her email address will be added to the blocklist No email address on the blocklist will receive emails from your account except if you are mailing to a list to which they are still marked as S i e subscribed You cannot remove addresses from the blocklist Should you wish to remove an address you will need to ask the user to subscribe again or make the request to our support If you have a list of d
18. a temporary issue like a full mailbox server down congestion on the net or outage House List enterprise list A permission based fully opted in list that you build yourself Used to market promote your product or service and build a relationship with your clients Your house list is truly your most valuable asset In the marketing world they say it is 7 times less expensive to market to an existing customer than it is to acquire a new one HTML email An email that is formatted using HTML or Hypertext Markup Language instead of plain text HTML makes it possible to include unique fonts graphics background colours and other visuals Flash visuals high quality animated visuals and other high end marketing techniques can be written into the email of story pages but should not be sent in the main email To view the HTML email simply right click and view the source code HTML makes an email more engaging When used properly and with style it can generate much higher response rates than plain text Back to Top 113 Newsletter An expression that simply refers to HTML email as described above When most people think of email they think of plain text When you use the term newsletter in marketing it conjures up a whole range of new opportunities ISP Internet Service Provider Typically ISPs provide mail and web hosting as well as providing access such as ADSL Landing page A web page that is directly linked from an e
19. as you have done that you can then select Normal as that will allow you to view the design mode g 4 3 ds CG Normal EI HTML Q Preview Words 7 Characters 74 Back to Top Import from File Content hub Create a new newsletter from our templates your existing newsletters or your own templates Use one of Edit one of Use one of your saved our templates your emails templates O e om 6 Image and file libra Paste code Import a new RSS Feed HTML file Designing your own email template Download the toolkit If you would like to import an email you have created then you can do so via our 4 options Import an existing newsletter from a URL a file zip or MS Word Important Note With these options you ll have limited tools within the editor Only templates created with our template selector are guaranteed to render 100 correct Back to Top Import via HTML or Text To import your template from HTML or text gt gt browse for your file and then choose where you will be storing the images via the dropdown menu Zip File Browse amp Add my images path to all images be uploading images to this folder Folder Editorimages Folder paths will be added to image source Iwill be hosting images on my server Image paths are correct in my HTML The default option will add the relative path to all images Important Note With this option you ll have limited tools within the editor Only templa
20. be sending out e Delete newsletter This will delete the current newsletter you have selected There are also more advanced options you can choose from such as e Inbox Preview This will enable you to preview what your newsletter will look like in up to 14 different email clients All paying accounts will have full access to this feature allowing them to create as many inbox previews as they require at no cost Inbox Preview Subject Send to Preview e Spam Check This feature will help you to ensure your newsletter doesn t end up in the recipient s junk folder as it will give you a spam score rating from your newsletter and subject line It will also give you tips on how to reduce your spam score if necessary e Edit Email Snippet This new feature will allow you to add text which will be presented next to your subject line but unlike the subject line the text in the email snippet will not count towards your spam score This feature will allow you to place the text exactly how you would like without damaging your spam score so feel free to add CAPITAL LETTERS any words and even symbols such as pound signs Update Snippet Text A snippet text or preheader is that small piece of real estate at the top of an email It s your value proposition a teaser for clients to read on This is especially great for pulling readers from mobile devices more and more read their email on a mobile phone e Edit Tex
21. can also compare against industry statistics To do that simply select the industry relevant to your company from the Compare industry dropdown and this will take your latest send statistics and compare them with industry statistics within a bar chart form as below Industry Stats Industry Stats 125 100 5 50 25 BN Delivered E Industry 40 30 20 S3 Opens Advertising and Marketing bd 2 Industry Chart List 5 25 oO 0 ME Clicks Industry Industry Stats Advertising and Marketing bul As you can see from the screenshot above the bar chart compares the latest industry statistics against your own so that you can see how well your campaigns are doing compared to other companies within your sector Once again the tab under the chart is interactive so you can click the different headings to show hide specific statistics Back to Top Compare Results You can also now easily compare your different sends to present the results side by side within a line chart This will help you to visualize the success of your present and past campaigns this information will help you to know which campaigns were more successful Again once you find a clear reason that the subscribers interacted with your email you can use that knowledge and take steps to increase the success of your future campaigns To compare your results click on the compare results icon this is placed on th
22. e Home Security Catwalk Interior Design Education News Select the category a L Select the category Y Sports DAT Le as Non profit SSS Business res Retail Travel Ar vito tos T iviTO Cote Events A0 e Real Estate ET E eE Em i aiai Ui 1 SS Holidays Close Editor nsa Hope Voumtabon oven Feed a mouth Foundation Seen We need your support If you hover over a template you will then see you can click on it to expand it giving you a bigger view of it as shown below THE ZW Ce CYCLE SHOP Latest News Upcoming Races Special Offers Race day nutrition a hb mu a A p Cycle Shop S ec t Pariatur duis dolor readymade flexitarian non Pariatur duis dolor readymade flexitarian non cray roof party farm to table occupy hella food cray roof party farm to table occupy hella food truck viral church key Nesciunt organic vegan truck viral church key Nesciunt organic vegan flexitarian sapiente ad leggings polaroid 8 bit flexitarian sapiente ad leggings polaroid 8 bit Ante manna heard aliaa aesthetic scenester Ante manna heard aliia aesthetic scenester Once you are happy with the template you click on Select and you will be able to start editing it Back to Top My Emails Content hub Create a new newsletter from our templates your existing newsletters or your own templates Template library My emails My temp
23. from the dropdown and then give your newsletter a name If you would like to replace an existing newsletter choose the replace this newsletter option Choose the location of the existing newsletter then choose the newsletter and select the import button Back to Top Create from RSS This option will retrieve the content from a blog or any RSS feed and format it in a stylish email template All you need to do is supply us with your feed s URL and tell us how frequently you want us to fetch your feed and send it we will do the rest FeedMail RSS to Email Create edit or delete your FeedMail FeedMail will retreive the content from a blog or any RSS feed and format it in a stylish email template All you need to do is supply us with your feed s URL and tell us how frequently you want us to fetch your feed and send it We do the rest Newsletter Name Data URL no records found cancel create new Once you click on Create new you can then setup your feedmail FeedMail RSS to Email Edit FeedMail Name Blog RSS XML URL t com feeds posts default alt rss Style Fjords cancel cancel save and schedule Preview Email the author 1 Reach your audience With not only can you reach your existing clients but you can also reach new ones With a single click of a button your email will be sent and land in your subscribers inbox reaching a wide audience within a very short period of time 2 B
24. line Finally select the folder and newsletter you wish to send making sure you check the preview pane to confirm you have selected the correct one Once again you can check for your spam score before you send to your multiple mailing lists If you only want to send a text only version of the email tick the box next to send text version only Ensure that you have created a text only version before attempting to send one Please Note If you send a multiple list send you can t see reports and statistics on individual lists you can only view reports and statistics of the whole send Back to Top Send to Segment In this section you can send to a smart list that you have previously created as they will be located in the To Mailing List drop down menu You can then select the smart mailing list that you would like to send to fill in the other details for the send and then click on the Send button To mailing list Newcastle Male Newcastle Male Alternatively if you have not yet created a smart list then below is another example of how to do that This tool allows you to target a segmented group of clients who fit a specific profile This means you can send to for example only women who are living in the Newcastle It will help you to market your emails to a more appropriate target audience Select your dataset to capture information from Contacts sw Return addresses from mailing list matching your dataset information
25. lists To learn how to set this up click here Notify me of subscribes and unsubscribes When someone subscribes or unsubscribes send me an email to You can also create autoresponders for a new subscribe or unsubscribe by clicking on the appropriate click here links Once you have clicked on them please refer back to the TriggerMail section within this manual Subscribe autoresponders To view my subscribe autoresponders click here To Create a new subscribe autoresponder click here Unsubscribe autoresponders To view my unsubscribe autoresponders click here To Create a new unsubscribe autoresponder click here To setup follow up autoresponders go to Triggers Back to Top Help Center lt Within your account you can use the Help Centre for additional support as it allows you to look through all of our support documents to find answers The Help Centre is available 24 7 within your account the Help Centre consist of the following Trouble shooter This will allow you to go through step by step walk through guides each stage has 2 answers which will help you solve your query or issue quickly Knowledgebase This section allows you to view all of our step by step guides videos and frequently asked questions which you can use to help solve your query or issue News This section will inform you of any changes within your account Help and Support Center Knowledgebase Q dex wy Welcome to the help center
26. open the email See the Send a Test section of this manual below for more information Preview Q D o A search help y This email will go to Mailing list My mailing list newsletter folder Templates ews ie NU d 260pixels x BOpixeis SPRING IS HERE SPECIAL ANNOUNCEMENT Praesent laoreet felis malesuada arcu rhoncus vulputate vel nec augue Praesent laoreet felis malesuada arcu rhoncus vulputate vel nec augue Praesent laoreet felis malesuada arcu rhoncus vulputate vel nec augue Praesent laoreet felis malesuada arcu rhoncus vulputate vel nec augue Back to Top Send a Test To see how a newsletter will appear to your recipients mail it to yourself You can send up to 50 test emails per day free of charge if you exceed 50 we ll charge you 1 credit per additional test send To e mail test email co uk From e mail test email co uk From name Test Subject This is a test Newsletter folder Templates lisa Select newsletter _spring4 Send Text version only e Enter the To email email address or addresses you will send your email to If it is more than one email address simply put a semi colon between entries You can change the to email address each time you send a test but it will default to your account username with each new test e Enter the From email email address this will be the from address seen by the recipient e Enter the From name this is the
27. s personal identity and context are irrelevant because the message is equally applicable to many other potential recipients and the recipient has not verifiably granted deliberate and explicit permission for it to be sent that is opted in or subscribed to receive the received email and the transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender Spoofing The falsification of an email header so that the email appears to have originated from someone or somewhere other than the actual source Subject line The short line of text in an email that indicates what the message is about Your subject line should be short and it should include a specific benefit that accurately reflects your offer in order to be effective The subject line s importance cannot be overstated Most international Spam Acts and Directives prohibit the use of misleading subject lines Subscribe The process of joining a mailing list by filling out a web form or offline by filling out a form or requesting to be added verbally if you accept verbal subscriptions you should safeguard yourself by recording them and storing recordings along with time and date in a retrievable format Subscriber The person who has specifically requested to join a mailing list A list has both subscribers who receive the message from the sender forward to a friend subscribes Suppression list also block list A list of emai
28. to assist you to resolve this issue quickly and enable your account again 7 1 certify that the list being uplaaded is opt in Back to Top The next step to importing from a file is to make sure the data is going to be imported into the correct fields Step by step Import Change column mappings Please note that nat all of your spreadsheet data will be displayed on this page We have extracted a sample from your spreadsheet te make it easier for you to map your columns Once you have pressed continue the mapping above will be made throughout your data Match the columns in the drop downs to the columns in your file and tick the box nest to it te confirm you wish te import that feld IF you want te add a column te your dataset that does not already exist simply name the column in the relevant text feld Leave a column unticked to skip that filed from the import Mobile ul forname ul 7244554422 Bob 7653334111 Ted surname Company Name Wood Yahoo Davison Bing You can check again to make sure it is correct once you click continue button as it will show you the structure again like below If the structure is correct then click on the continue button alternatively if it is not correct click on the change column mappings button and it will take to back to the previous screen Preview import data Mobile forname surname Company Name Forename Company 7123456789 Google Po4d4554422 Wood Yahoo 7653334111
29. to Top Copy Datasets If you want to copy a dataset then you can do that very easily e First you need to select the dataset that you want to copy via the drop down box available e Next you need to name the new dataset that you want e Finally you need to decide if you would like the data from the dataset you are going to copy into the new dataset or if you just want to replicate the column names field types attributes and default values If you would also like the data included then you will need to tick the checked box as shown below Copy this Dataset Contacts A To this New Dataset 2014 Contact List Also copy data Iv Once you are happy with the dataset you are going to copy then click on the copy button and it will copy a new dataset for you Delete Datasets If you want to delete a dataset that you have previously created then you can do so via the steps shown below e First you need to choose the appropriate dataset that you would like to delete from the drop down list e Next you need to decide if you want to delete the dataset or just the data inside it If you would like to only delete the data and not the dataset itself then you will need to tick the checked box e Finally to delete the data within the dataset or the dataset itself click on the delete button provided To delete an existing dataset select it from the dropdown menu below and click delete Event Database W Only delete the data and not the dat
30. to place them into Please note if you want them separate then you must create the mailing list first otherwise they will be added with contacts that you may already have within a mailing list Back to Top e Save to a file Finally you can save your new list of contacts as a file a link will be sent to your email address which will allow you to save the file as a spreadsheet You can then of course import the file at a later date if you wish Preview the results Email MobileNumber First name Last name Title Company Job title Tel Work Fa examplel yourdomain co uk example13 yourdomain co uk examplel6 yourdomain co uk example yourdomain co uk example3 yourdomain co uk example yourdomain co uk example s yourdomain co uk example9 yourdomain co uk 4 mr Save your results as Save to a segment Save to a mailing list My Mailing List A New Mailing List Triggered Updates Jake Dawid Steve Mark Terry Peter David Dean If you have setup an RSVP Auto responder then you can use this section otherwise please refer to the Auto responder section under the heading of Send within this manual If you have already created an RSVP auto responder then you can use the information collected by that auto responder within the segmentation tool For example you can setup the RSVP auto responder which will allow you to populate an attendance column in your dataset with a Yes or No answer depen
31. two text messages and will use two text message credits Since text messages go out through the mobile phone networks and not the Internet they are priced differently to emails Sending one SMS of 160 characters 130 characters in the US and Canada uses one SMS credit You cannot convert email credits into SMS credits Create Site Choose Template Step one is for us to choose a template that we would like to base our mobile site on as you can see from the screenshot below we have many to choose from 12 Templates Page 1 1 BENE EIE mm i Blank h EB Start With Blank a BOUE iao tioi Template Select site template TOGO 24 GREKU SO c VEER Logo here LOGO Nullam ut ante sed nibh mattis REAL ESTATE Clothin g Guide to Buying a Home lt Surrond yourself with beauty een ae D Nullam st ante 16d nihh merir F m AES Ec 4 E p uy a Home Guide to Buying a Home s spesong cht ied do creamed tempor mos Busness Contemporary Fashion News Preview Select Preview Select Preview Select Preview Select Lorem ipsum dolor sit amet consectetur IIIIIIIIIIIIZIIIIIIIIIIII IIIIIIIIIIIIZZXIIIIIIIIIII Heading Heading Lorem quum dolor sit amet consecteter Pasta Restaurant Mexican Food Business amp Lorem ip2um doi Guided Hiking Holidays Technology Preview Select Preview Select Preview Select Preview Select You can easily click on Preview next to the template
32. y Send a Test Message sssnssssssnsssenessnnssrnnesnsnrsnsnennrnrenenrnnenrenesnnneensnesnsneenenennn 105 Send to Phone LSE enata rdi ipaa aad eon E QE RR on RS I USO A EX OA d UJ t Ra 105 Reports amp Statistics BiU etc TII D ETT 107 D wnload Data rom FOLIIS queue an eub un DUDIACDU M VUDIAObU MM DADA VA VOPU MU SDNDEL AM UD VP EH DIEI UD 108 Setup amp Options v MODUS Setup cc OPOS er rintrs kesene VISUM RRRDA UR EA TAE MCUA APR UL SdU NA WOES EID OUR 109 eor POTTO oenccenssensicn ssa on En Un Dedi en DEIN UN Md Den PUn Md DEM DUE ee eed eee 110 Clo a 111 Home Introduction Advanced Mode When you are comfortable with Express Mode you can proceed to Advanced Mode to explore the additional features The Advanced Mode Home Page shows our new dashboard which immediately provides you with the key information you need regarding your account It also provides you with some great features that will save you lots of time and effort News and Activities My Account Stats Mailing list created 26 07 2013 14 17 Send Credits Left 9931 Imported Data Non Expiring Send Credits 5000 Expiring Send Credits 4931 Mobile Send Credits 4 Social SMS Post goes here Ed facebook SMS goes here delete 16 160 3 words e You can view News and Activities which will help you provide you with the recent activity in your account and it will also provide you
33. your subscribers e g name contact details and demographic information you can enable this function It will prompt each subscriber to create a password protected profile Upon subscription your subscribers will be asked for a password at the same time as they are asked for demographic information Editor Settings Our system has several Editors Choose the one you would like to be used as the default here The most recent Editor is always set as the default However all previous Editors will also be available Lists amp Contacts settings This option allows you get a different view within your account If you Use mailing list and dataset menus then it will focus more on the mailing lists The other option which is set to default will show Lists amp Contacts in your account which is the same as the structure of this manual Header Footer Settings Our system automatically displays an unsubscribe footer to each outgoing email The Header Footer Settings menu allows you to customise this footer Header Settings You can have a header fixed to all of your outgoing newsletters The header includes the from email address and the email address you have sent to an unsubscribe link and a link to view the newsletter as a web page You can also enable social links within your header such as a like button from Facebook Another feature that is provided for you is to change the style of the text in your header to fit your ema
34. 0 Mobile site preview Dear DATA20973 11 E Our sale has started so dont miss out Visit our store or go on our website today to see the ES2FL E n amazing deals we have to offer E E Click here http cliku com XXXXXX SALE all weekend so come on down Get 50 off kids mens and ladies wear As shown in the screenshot above you can view the text message and the mobile site that the text message has a link to This is once again to make sure that the text message you are going to send is the correct one If all is corrected then you can click the send to list button and it will bring up a message box asking if you are sure you want to send If you are sure you want to send the click the send to list button again alternatively you can click on the X at the top right corner to cancel X Send Details Current credit balance 2 contacts on list Test Mobile List Credits to be used by this send Credits left after this send E Credits Break Down Local International 0 MultiParts Cliku Links E Invalid Message Lengths 2 send to list Back to Top 106 Reports amp Statistics Delivery Stats You can view the delivery stats much like emails as it will Show how many sent delivered opened and Views Page Credits Message Name List Sent Delivered Clicks Views Used Send Date ES Test Send Test 1 1 1 1 1 2014 08 18 16 27 You can also see great detail about the send by clickin
35. 4 yourdomain co uk From name Company Name Monthly Newsletter En example15 amp yourdomain co uk examplel6 yourdomain co uk Subject Subject Line E example17 amp yourdomain co uk i example18 yourdomain co uk Newsletter Folder Email Newsletter folder A example2 yourdomain co uk Select Newsletter test A Total 18 Attach Files or Images Credit usage calculator A AE EE T E E A S AEAT rss i Advanced Settin gs DENT ETE ea e a A OAD GSR a a a CE E PENNE E EE E EE ET Credits per email 1 Total credits 18 EB e Enter the To email email address or addresses you will send your email to e Enter the From email email address This will be the from address seen by the recipient e Enter the From name This is the sender name that will appear in the email client e Enter the Subject This is the subject line the client will see The om icon enables you to personalize the from field and the subject line An Insert Data Field pop up window appears Use the drop down menu to select the dataset and then choose the field and copy to the clipboard Place your cursor at the beginning of the Subject line and press Ctrl V A field appears that you can personalize for example if you put Hello lt GMxxx 1 gt First Name lt GM gt the relevant first name associated with the email address will be placed in the from field or subject line Finally select the folder and newsletter you wis
36. 74 45 96 Bounced 16 9 04 Not opened 87 54 04 Logs pending 00 Opened 74 45 96 of delivered Unsubscribed 0 0 Clicked Heatmaps 6 6 11 Complaints 055 Social shares 1 1 3596 Once they have been clicked you can view a graph for those statistics a list view or view the geo location of the recipient when the action was taken 3 Chart List Location Open Statistics We have also provided more visual results of your opened and clicked as you can see from the screenshot below you can easily view which email client your subscribers are using You may find this a useful tool to assist you to tweak the design of your newsletter so that it displays more effectively within the most popular email clients Opened domains Chart Firefox other Default Browse other Back to Top List N Location other Export Contacts You can also export contact by clicking on the specific link such as opened that will then present a graph as shown in the page above however you will also have the ability to export from that graph 13 05 14 Editor Webinar v4 On 13 05 2014 11 17 i Sent to not opened 13 05 14 Sent 1701 Delivered 1696 Opened 145 Clicked 13 You can then change the Chart to a List view via the icons to the right of the screenshot below Once in that list view you will see 3 options copy export and delete You can then use those options to export the contacts Copy Export Y Delete Page 1
37. LE NOW EXTENDED Copy Back to Top 103 Rename You can also rename a text message by using the drop down option to choose the text message you would like to rename and then use the To this new name textbox to rename it Once you have renamed the SMS message click on the rename button Rename SMS Rename this SMS SALE NOW ON w rename Delete If you want to delete a text message then you can do so simply by clicking on the text message you would like to delete which will highlight it Once you have highlighted the title of the text message you would like to delete you can click on the button delete SMS s which will remove it Delete SMS s Delete SMS s Dont Miss Out SALE NOW ON delete SMS s Back to Top 104 Send SMS Text Please Note Before sending a text message please ensure the mobile settings are correct such as the country you will be sending to length of the mobile numbers i e 10 if you re sending to the UK etc For more information please click here Send a Test Message This option will allow you to send a test message to yourself or whoever you choose to make sure that the text message and any links used work correctly This is always recommended before you send out your campaign See how a message will appear to your recipients by sending it to yourself To mobile number 44 Select text message SALE NOW Of hil Multipart 2 send test Message Preview 306 190 Dear DATA20973 1
38. Mail gives recipients a button marked Not Spam on every message in the bulk folder Back to Top 111 Bounced email A bounced email is one in which the address was either wrongly typed the delivery address is no longer active intended recipient has changed email address or the domain address this is the address after the in the email address is no longer active Campaign An email marketing message or a series of like minded messages designed to accomplish an overall goal CAN SPAM Act of 2003 The United States of America introduced this Federal anti spam legislation It was passed in 2003 and requires the following in each email a legitimate header a valid From address and a straightforward Subject line Also required by the act is an unsubscribe opt out option and or instructions and a physical address It also requires that all unsubscribes are processed within ten days of receipt Challenge request An automated message forwarded by the receipt of an email specifically for the purpose of identifying the sender as a trusted source The forwarded response requests the sender of the email to act on certain instructions in order to validate themselves If the sender provides a valid response his email address is added to the recipient s whitelist of trusted senders and his message is passed along to the recipient Click through and click through tracking When a link is included in an email a click through occur
39. Reference and Help Manual Advanced Mode amp SMS Texting Reference and Help Manual Advanced Mode amp SMS Texting To view a section click on any header below Advanced Mode amp SMS 7 PONG mes scccaxcasecannvasceonncarecaneededcunxetercupandadeasecdenaiterdedeusncaer 2 Home Emails TAOTO CIDE A P m 8 MY EAI ATROCI TTE 10 MTEP AEOS aa AE ETEO EE EE 12 Image anad Fe LIDrary serinin T IMEEM 13 Paste COCG cccwisainasavas E E 15 Import FONG eas aacaceanuauasteacuaawnagiaateaasieasecasaausaariaiaansaeescassauiiandiacaiaameeestecaias 16 IPO Viana Wit I T 17 Import TOM WOO Saas acancesu qu eceo Toca M RUP AP MORIENDI Lem Mae IDMUS eco secucanyateguass dese 18 MDOE TOI URE orenian ON FER DUPREEHICHORUE NR NOOURER PAIGE AE URNOROR ER ENRERIRGRRUS ERES ER UR BO COP ERU IUN 19 UODO TON do Tr 19 Cheat POM RSS aaceaa euet onu xad bas KORG EN RUOU HEDRRRUA REDEEM PIN RN EEEE EE ENEE ENESA 20 Lists amp Contacts Datasets 28 Miss eC Dae PE P M 28 wap 28 Add SmI Metus pc TET T Um ME 29 IDOLE DATI Mer XU OIIYr 30 EXPO Dr MT H 32 S bschper Segmentatio h nersidin a A 33 Mandge rour Como Re t TETUER 20 Toda
40. View Dy Mailing S AMTT mes 66 View Dy elsi p CERTUM 68 On AUOT POR GIS sastean santas caecum AENEA AE ease on eras tg eae ore 69 Setup amp Options y ACCOUDT DOCI irere rne E E E E E 70 deer PRONG sccmeceecicwaeneevecmstencscuuaseotniaansee EET E EEEE EE 70 ligi ole ae A E E 70 Sz ausr molliiqepPizci me 70 S ue M lees MMMM 70 REC LCL DIL pexcnavananantenncnesauawen ER EEESUSE UNSERE NEA ETUDES NNUDITAS NIU PENAT HUDRENE EHI MEN 70 ues clip n m 70 General SOLOING NT UT TUT T UMU m 71 Header Footer SettingS i accunacacnctoaniancneccusuil case asulsqqu aad usa medu dun aan aqu ran era aad UEM 71 Setup Browser WIGCEL c euxsskpastivaskvta dei IRE Ra TERRA E RDE KR RASA Ka E NUUNUI GRENIER RM DATED E 73 Advanced SEWN S coiussscnida o ndide II Da d dd qM DasNUEE PUENTE d RUNE SEU ME NEIGE ES 74 Subscription Form SCUD FOLT TT TETTE 75 Put TE On VOU WebSenso TEER 78 SUO OUP ON FO Vi Zl RETRO 79 AUuto respondersS C c 79 MODIC SCCO RT E ee eee eee ee 81 Home Mobile Sites Ga See es BS ee T c ee 82 EE TRECE Tm 95 Choose SIEG URC s esasdnaagu aiu cacuausemase a E eadicaceentamaceeeiaasdeneneawe du NER EE 96 Images v Lists amp Contacts SMS Text Messages Send SMS Text
41. aset itself delete N B Once a dataset has been deleted there is no way to restore it so please be sure you have selected the correct dataset Back to Top Define Data Options If you define a new data option it will appear in the dropdown menu under the attribute column when creating a new dataset You can view the automatic defined options available to you when you create a dataset as shown below Predefined data options Country United Kingdom Date Gender IM Type Facebook Industry Computers Software Technology Job Function Computer professional English P spanish E Dutch Languages E German Ii Japanese E Portugese P French P chinese IF Russian US States Select an option i Yes No O ves No Custom data options If you would like to customise your own data option then you can do so by clicking on the button add new data option That will give you the option to create a new data option where you can choose the name type options and data values that will be displayed An example has been shown below Add a new data option Type Name How did you find us Facebook Twitter Email cancel Once you are happy with the new data option that you have created the next step is to save it via the save button shown above Back to Top Now you will see the new data option that you have just created as shown below How did you find us A friend Email Facebook
42. at you want the email address to be copied into Once you have selected the correct dataset and mailing list s for the details to be stored into you can then fill the details into the appropriate textboxes provided Once complete select the add button which will input all of the new information into the dataset and mailing list s selected Dataset datasettest lesa Mailing List My mailing list E Mobile List Test List Email inf testemail co uk Mobile Number OF 123456789 mobile 07123456788 address 1i test avenue add Back to Top Import Data If you are going to input a lot of data into the dataset and mailing list then you will find the Import Data section an easier and quicker solution It is important that before you import a file with your data in you check the Import Settings to make sure that the settings are set correctly in accordance to the file you are importing Add by copy and paste or typing Import from file Import from online email accounts Import Settings The fields columns of data within the file to be imported are saved in exactly the same order as the fields within the dataset amp have column headings which are spelled exactly as per field definitions in the dataset Always preview my import data in Quick Import Select what will be updated by the import Mailing List optional Always ask me A email addresses Phone List optional Always ask me mobile numbe
43. ccessed via a subscribe link within the footer of your outgoing emails or by embedding a link on a page on your website You can design the subscription form so that it conforms to your company identity by choosing the colours fonts and images to be displayed The form set up is broken down into six sections Page set up Form header Form footer Field displayed on the form Mailing Lists displayed on the form and Opt in standards To make a change to the form simply click on next to the appropriate section Page Setup Page Setup Default Language English UK m Background Colour cococo C To add a logo to your subscription form add it in the subscription form header section Background Image Select an image Backgrounds DSC00002 jpg Ei Disable backgrou or upload a file Bate Background Alignment Centre mm Tila background Left Margin 10 Top Margin 10 Form Width 500 Form Height 350 Font Times 14 z nomale e0scs0 BI Button Font Times lal 14 lena Normal H L I Enable password on subscribe form for users with additional data Default Language The links on the subscription form are not editable but you can change the language that they display To do this select a language from the drop down menu This will change the Subscribe Unsubscribe and Forward links on the bottom of your form to the language selected Background Colour There is an eyedropper icon which you can use to se
44. ck on Delete these contact s from list Then you will be able to select the previous list that you created which would have some email addresses that you don t want stored in that list Finally click OK this will delete all of the email addresses within that list that match the email addresses in the other list Export Mailing List From within this section you can add a new list copy move or export your mailing lists simply by clicking on the appropriate link at the right of the screen shown below o Add a new contact to list If you want to export your list you can do so by clicking on the Em appropriate mailing list and then Export these contact s Select the p NER data you want to export such as Email Address only as shown as shown MEME to the right Once you are happy with the details you are going to eee SEN export you can click on the Export button F3 Export these contact s A green message box will be shown at the top of your screen to confirm ec f Email address only that your list has been exported to your designated email address 7 Extended data IP number status etc Extended data name company etc The export link will be emailed to your login username Contacts email address Back to Top Import There are 4 ways you can import into a mailing list these are e Add by copy and paste or typing Select the mailing list you would like to import into via the drop down box availabl
45. count The API is an interface used to integrate our application into your system You need to insert your IP address in the space provided and if you have more than address separate them with commas Export Email This will display your export email that you chose which is used to send any of the data that you export If you would like the export email changed then please contact a member of staff Address book settings Within this section you can specify whether you want to use a single dataset or a multi dataset Either one will allow you to use personalisation Authentication Beta SPF records Sender ID SenderID or SPF record is a record that you can add to your DNS which will tell the receiving ISP that domain com can send emails on behalf of your domain Use the appropriate text box to enter your domain and then click on the generate SPF records button DKIM Domain Keys DKIM DomainKeys sends a badge public key along with each email we send That public key is matched with a private key stored on your domain that verifies that our company can send emails on your behalf We can generate the keys for you which you will need to add to your DNS record Or you can generate them yourself and add them to your account Use the appropriate text box to enter your domain in and then click on the generate DKIM Settings Back to Top Subscription Form Setup Form Each account has a subscription form which can be a
46. cts and services Your account allows you to create a landing page and a simple navigation menu for your archived newsletters The microsite will be able to function as an online library The online archive will be hosted on your own unique URL You can create a link to this archive from your main site so that your readers can see your newsletters and stories Setting up a Microsite The first thing you need to do is give your Microsite a name We automatically generate a location for your Microsite when you create your account Expand the General Set up menu Here you will see the Microsite s name It will look something like this http www yourdomain co uk 1234 Click on edit and you will be able to give your Microsite its own unique URL extension You can also create a title for the Microsite The title is the heading that will appear in a browser when the Microsite is opened Once you have given your Microsite a new extension and title click save General Setup Microsite Settings Website address http www co uk MicrositeTest Web page title My Microsite Web page align Left lisa Enable subscribe link view microsite Back to Top Next stage is to set up the Microsite s home page this will be a newsletter that you want people to view as soon as they visit your Microsite Use the drop down menus to find the newsletter you want to display as your home page as shown below Homepage Se
47. d the file you wish to import click the Open button as that will then show the file name within the textbox as shown below Upload the file to import Click Browse to select a file to import from your computer Important Its our objective to ensure best email delivery for all our customers For this l reason any address uploads will be Drag files here verified by our system automatically or Should it happen that one of your Uploads will cause the intermediate blocking of your account please contact our support during normal working hours We will be happy to assist you to resolve this issue quickly and enable your account again Import to this mailing list My Mailing List A o Create new list Impart to this mobile list Phonebook 0 Impart to this dataset 7 1 certify that the list being uploaded is opt in Back to Top 99 Finally you need to tick the checked box to certify that the list being uploaded is an opt in list and complies with the Anti Spam Policy Once you are aware of that and know the list complies with that policy then you may press the Continue button Once again you will be asked to match the drop down menus to each data section so the appropriate field name is displayed correctly within the dataset that you chose Bob 7544554422 7693334111 Ted Wood Davison continue You can now preview the mapping of the data to make sure that it is stored correctly Mobile forname surna
48. d to select the link that will be clicked for the triggered email to be sent Select the link or click on Create new links to create the link How to set up auto responder Select the green plus sign next to the auto responder you d like to create For every auto responder you ll need to provide send details in the from reply to and subject information of the triggered email This is the email that will be sent automatically based upon the recipient s action You ll also need to specify whether the send is immediate or delayed Select the triggered email the newsletter to be sent to recipients who open the newsletter or click a link from the newsletter to send drop down This email must have been created already If you still need to create this newsletter you must first do so under the create menu Please note You have the option to send a text only version of the newsletter e When creating a subscribe auto responders select the email you d like to send the interval at which you d want it sent and the mailing list where a subscription will trigger a send e Fora scheduled auto responders select the newsletter or URL that you d like to send Provide the name of the mailing list and then enter in your sending options and schedule e To send a scheduled follow up email with email open triggers you need to choose the newsletter to send as well as the newsletter that once opened will trigger the send e Linkclick a
49. ding on the publication inserted into the body of the email Buying ad space in an e zine or email newsletter or sponsoring a specific article or series of articles allow advertisers to reach a targeted audience thus hoping to drive traffic to a specific website store or office This also instigates hopefully sign ups to a newsletter or improves sales of a product or service False positive Legitimately subscribed permission based email that is blocked due to the limitations of current email blocking and filtering techniques utilised by the ISP False positives are an industry wide problem It is estimated by some sources that around 20 of permission based email is erroneously blocked by either anti spam software or incorrectly installed server based solutions Flash A web language to animate design resulting in more dynamic content From line or sender line The from line has two parts part one is the From name for example Joe Blow Part two is the From address the electronic address including such as admin domain com au Your recipients may see only the from name the from address or both depending on the configuration of their email client and the email client software used Hard bounce Soft bounce A hard bounce described in the Bounced email entry above is the failed delivery of an email due to a permanent issue like a non existent address A soft bounce is the failed delivery of an email due to
50. ding on the link the subscriber clicks on This type of auto responder can be very useful if you are having an event and would like to know how many of your subscribers intend to attend Back to Top Data Setup Create Dataset The first step for you to create a dataset is to name it You then need to define the data column data field type and data attribute and set default values You can then amend the field type and attribute via the drop down menus provided Provide names for up to 25 data columns e g First name surname etc save Dataset Contacts i Mame Contacts Column Name Column type Column Data Option Default Value Email email Email Mabile mobile Mobile 1 First name Text 40 characters wide m Customer 2 Last name Text 40 characters wide A 3 Title Dropdown Title 4 Company Text 40 characters wide A 5 Job title Dropdown Job Title e The Column Name is the field name for data you will be inputting into your dataset This could be First Name Balance Due Product Purchased or Country whatever data you intend to collect You can have up to 25 editable fields in a dataset Each dataset has fields reserved for an email address and mobile telephone number so you do not have to create those column names e The Field Type is the type of data you will collect This is relevant if you want to use the subscription form or a survey to collect data The system allows five different field types of data
51. e Then use the grey box shown in the screenshot below to copy and paste or type your email addresses into and then click on the add button Add Addresses 9 Add by copy and paste or typing Import from file 2 Import from online email accounts Add by copy and paste or typing Select the Mailing List to copy to My mailing list I Enable Mailing List preview 0 Copy and paste or type email addresses into the block below then click add e Import from file When importing from a file the file Import Settings must be set correctly to import the data into the correct mailing list and dataset if appropriate Once the settings are correct use the Browse button to find the file you are going to import then tick the checked box to indicate you are abiding by the Anti spam Policy and Privacy Policy Once that is done click continue Add by copy and paste or typing e Import from file CJ Import from online email accounts Import Settings Step by Step Import View Queue Upload the file to import Click Browse to select a file to import from your computer Important Its our objective to ensure best email delivery for all our customers For this reason any address uploads will be Drag files here verified by our system automatically ar Should it happen that one of your uploads will cause the intermediate blocking of your account please contact our support during normal working hours We will be happy
52. e for your images files once you have located them you can click on the get image or file and then click on the Open button The next step is to click on the upload files button as shown below as that will upload the selected files into your account for you to use Back to Top 96 Select the folder to upload images or files to pictures iw testimage gif 18 42KB Uploaded Q5 Total Files i Total Size 18 42kB Uploaded 0 0 00 bytes of 18 42KB clear files upload files Once the images have been uploaded you will then see a green message presented at the top of your account stating the import was successful Manage Within this section you can manage your folders and images by deleting moving or renaming them Folder Management To rename or delete an image folder select the folder and right click To create a new sub folder select where you want it added and right click Image Management To move or copy an image drag the thumbnail to the appropriate folder To delete or rename an image select it and right click Folders 3 Upload 42 Refresh g Settings PM amp Folders C documents y C Editorimages I C Mobile C3 pictures lt Jl View Sto rage Detail 326252 63458 Downloa view Rename Allocated Space M 20Mb Used Space 3 17Mb Space Available 326252 634587476142060000 jpeg 53KB 12 6 2011 5 55 AM 16 83 Mb O
53. e right of every send in the Send View You can select up to 3 different campaigns that you have sent all of the statistics for those 3 sends will then be side by side as well as a graph to make it easier to compare the results Sent 11 Delivered 11 Opene Compare this send to highlighted send above Reseller Important Update v4 On 16 06 2014 10 23 Sent to AII Resellers Sent 177 Delivered 161 Opened 74 Clicked 6 125 bns n 75 5096 2556 056 M 13 05 14 Editor Webinar v4 08 05 14 Email Creator 12 05 14 Email Creator Webinar Delivery rate Open rate Click rate Forward rate Bounce rate Industry Stats Advertising and Marketing bud Active Send 08 05 14 Email Creator 12 05 14 Email Creator W 1701 3357 3167 Delivered 1696 99 71 Delivered 2792 83 17 Delivered 2889 91 22 Bounced 5 0 29 Bounced 565 16 83 Bounced 278 8 78 Opens 145 8 5595 Opened 252 9 0395 Opened 331 11 46 Clicked 13 6 97 Clicked 13 5 16 Clicked 20 6 04 Back to Top Unsubscribed The system automatically tags the addresses of individuals who have unsubscribed so that they will not be sent to again It also adds these addresses to your account s blocklist to ensure that should you accidentally import one of the email addresses to another list they will not receive an email from your company The blocklist is a suppression list of email addresses that the system will not send to Not d
54. e the data from by choosing the site in the drop down menu Once you have chosen the mobile site you would like to view the data from you will need to choose the range dates that you want the data to be given from such as one week s data Choose your Site Example Site A From Date 11 Aug 2014 BE To Date 18 Aug 2014 FEE Finally you will need to click the Export link which will send the link to your export email address where you can download the excel spreadsheet with the information on You will receive a green message to let you know that the export link has been sent as shown below k Link of export file has been emailed Back to Top 108 Setup amp Options Mobile Setup amp Options Within this section you are able to apply your mobile settings to the system SMS Text Settings You need to apply any changes if needed that correspond to the people that you are going to be sending to such as making sure that the people you are sending to are mainly in the UK If that is incorrect then you will need to use the drop down menu and select the country you are mainly going to be sending to The system will automatically set the settings to UK as default You can also change the length of the mobile numbers in your country but please note that the first O and country code do not count in the length of the mobile number apply changes Most of my SMS Text messages are sent to United Kingdom mm
55. e whether you are testing the subject line or email newsletter You must have already created the newsletter you d like to test and saved them to your account Testing Newsletters Choose different newsletter for A and B If you d like to test more than one newsletter at a time select Another email newsletter Provide a name and email address that will go in the front line in your sent emails Select the appropriate mailing list schedule a date and time for the test a percentage to send to and the winning criteria Email newsletter A Email newsletter B Select folder Email Newsletter folder na Select folder Email Newsletter folder Select email August2008 Newsletter2 m p Select email amp ugust2008 Newsletter lus tp Another email newsletter Finally choose the date and time for the test you are going to send the percentage of the mailing list you are going to test and then select the winner which can be by most opens or most clicks Choose the time after which you d like to compare the results for your test send The results of your tests will be saved over time You can then either automatically send the winner to the remainder of the list or send manually Testing Newsletter Subject Line To test the subject line please place a subject line in the textbox A and a different subject line in text box B Then select the folder and email that you would like to send for the test Input a from name and email then sel
56. ebook Page Hourishing Heart View http gmtiny com kPnRi lofi Choose a thumbnail 3 tree shipping piin E Na thumbnail EE You can also have a Facebook like button in the header of your email as shown below click here to find out more Add gms graphicmail co uk to your address book to ensure inbox delivery This email was sent to recipient hisdomain com by me mydomain com View in browser Click unsubscribe B UMN Back to Top Microsite A microsite is a mini website that can be linked to your main website Its simplest and most obvious use is as a place to display your newsletters and stories allowing visitors to browse through your past published content A microsite if used to its full potential can also be a means of building your mailing list By displaying past content to your main website s visitors you will increase the loyalty of your existing subscribers and move them closer towards a buying decision You may even gain new subscribers New visitors will also be influenced by this display of content and may become subscribers and clients since visitors to your microsite will be able to subscribe to your newsletters and RSS feeds A microsite can be multi layered with a complex menu structure You need to think of it as more than just an archive of your past newsletters it can be an addition for search engines a marketing site for newsletter campaigns or even a targeted site for brands produ
57. ect the mailing list that you want to test this Newsletter subject line A Newsletter subject line B SALE FOR 2 pAvs 48 HOUR SALE Finally choose the date and time for the test you are going to send the percentage of the mailing list you are going to test and then select the winner which can be by most opens or most clicks You can then either automatically send the winner to the remainder of the list or send manually Back to Top Inbox Preview Inbox Preview enables you to test how your email campaign would be displayed in different email and mobile clients To preview an email simply select the email you wish to preview and give it a subject line It takes a few minutes per email preview to generate so please be patient When the test is complete click on the magnifying glass to view screen grabs of how your newsletter will render in all the 14 different email clients Outlook2003 Gmail Hotmail AOL AOLStandard AppleMail Entourage iphone3 MobileMe Lotus8 MailCom gmx iPhoneGmail and ipad cies hare zum DT A Brina ImemremeeEE e rm EI RE E AOLStandard AppleMail Entourage iphones Back to Top Social Publish your email newsletters to your social accounts such as Twitter So you can simply channel your marketing efforts into new networks the online word of mouth Sharing your content through social networks makes it easy for your followers to access and share with their contacts so
58. elivered addresses Hard bounces Hard bounces are emails that cannot be delivered because there is a problem with the email address itself User unknown or Domain unknown are examples of hard bounces A hard bounce is usually the result of a misspelling but it can also be due to the recipient retiring that particular email address or domain If the system determines an email address to be a hard bounce it is automatically tagged as such within the block list and that email address will not be sent to in the future Not delivered addresses Soft bounces Soft Bounces are emails that cannot be delivered because something temporarily does not allow the system to deliver the email This may be because the recipient s mailbox was full the email was blocked by a server level spam filter or any number of additional reasons These email addresses will remain on your list for future sends Links clicked If you want to see what links were clicked click on the clicked link as that will show you a graph of those that clicked on specific links If you would like to view a list of subscribers who clicked on those specific links then select the List icon Within the list view you will also see an option to export the email addresses to a mailing list or an excel spreadsheet Please Note The reports for any given send will continue to update for up to a week after the send but depending on the day of the week you can expect in
59. email client that is visible without scrolling If you have a Join our mailing list or Subscribe now tag on your website place it above the fold sill it makes it easy for visitors and clients to opt in and opt out Absolute link All newsletter or graphic emails require an absolute link as opposed to relative for the images on the email be visible For example Relative link img src images account_logo gif Absolute link img src http www domain com au images account_logo gif The image must be parked uploaded to the website address in the appropriate folder designated by the URL address Affirmative consent Indicates that permission has been given by the recipient for you to send them emails The recipient has been clearly and fully notified of the collection and use of his her email address and has consented prior to such collection and GM account use subject to the privacy statement and terms and conditions and the laws and regulations applying in the country of receipt Affirmative consent is considered the world s best practice in this arena It is therefore required by all reputable email marketing companies and ISP services Attachment A text video graphic PDF or any other file that accompanies an email message but is not included in the message itself Attachments are not a good way to send email newsletters because many ISPs email clients and individual email recipients block attachments as hackers often
60. fo for subscribers in a mailing list and dataset Export subscriber info for subscribers in a mailing list Select mailing lis hotmail addresses Select dataset July Suscribers 2011 Or you may want to export subscriber information about the subscribers just from the dataset Export subscriber info for subscribers in this dataset om m wa as a as a Select dataset July Suscribers 2011 Please use the drop down boxes to select which dataset or mailing lists You will also need to select the option that you want to export either mailing list or dataset you can do that by clicking on the LLES y you have selected from the lists click on the create export file This will send an export link to your download email address where you can save the data exported as an excel spreadsheet as shown below You requested an export from GraphicMail Export type Dataset Export July Suscribers 2011 Download link Click here Back to Top Subscriber Segmentation Manage Your Segments A smart list can help you to separate your lists and contacts by using parameters to which your contacts will be filtered through This is an ideal way to make sure that your sending to your ideal target audience such as Males in the Newcastle area as shown below You can select which dataset and mailing lists that you would like the data to be taken from via the drop down menus available You can then choose limitations you wou
61. fying a dataset is to select the dataset you want to modify You can do that by using the Dataset drop down menu option shown below Dataset Contacts Contacts Customer Database Default Dataset i Event Database Staff Database Once you have selected the dataset that you would like to change you will need to click on it and the fields beneath it will represent the fields that you previously created for that particular dataset Column Name Column type Column Data Option Default Value Email Email Mobile Mobile l First name 40 characters wide 2 Last name Tet e 40 characters wide 3 Title me WH o You can change the dataset name via the Name textbox if you wish to rename your dataset Dataset Contacts m Name Full Contact Database You can also now modify any aspect of those fields using the Column Name Column Type Column Data Option and Default Value This is a very useful tool to have if you need to add a column or no long need to store a section of data about your subscribers Once you have completed the changes you would like to your dataset you need to click the save button which is located at the top and bottom of your page Once again at the top right hand corner of your screen you will see a messagebox that will display that the update has been successful Dataset successfully updated Please Note The message box will be in red if the update was not successful Back
62. g on the magnifying glass icon As you can see below you can view the details about the send in more detail and using a graph to represent the delivered rate You can also click on the hyperlinks to the right of the screen which show the sent pending delivered opens and not delivered These can be clicked on and once again gone into greater detail You can also see the details of the send date phone it was sent to and you can read the text message that you sent Details Test Send Send date 8 18 2014 4 27 36 PM List Test jecc Dear DATA20973 1 Our sale has started so dont miss out Visit our store or go on our website today Click Of the total sent Sent Pending Received Not delivered oF fF O e Sent Sent 1 B Received EB Hot delivered Back to Top 107 The example below shows the details of the received which represents how many times the receiver has viewed the text message Details Test Send Send date 38 18 2014 4 27 36 PM List Test 447557474644 Dear DATA20973 1 Our sale has started so dont miss out Visit our store or go on our website today Click Message here http cliku com XXXXXX Mobile number Reason From number Credits used Of the total sent Delivered to gateway 1 Sent Pending Received Clicks Not delivered OF FPF O Download Data from Forms You can extract the data that has been produced from your mobile sites that you have created You can choose which site you would lik
63. h to send Make sure you check the preview pane to confirm you have selected the correct one If you only want to send a text only version of the email tick the box next to send text version only Ensure that you have created a text only version before attempting to send one Sending the newsletter After clicking send you will see a pop up window which confirms the newsletter subject and other details of the send Please review all of these details to make sure they correct If you click OK at this point there is no turning back If you see an error click cancel and make the corrections before returning to send Within 10 minutes of clicking send the first emails will be delivered Be patient with large mailing lists it may take a few minutes to queue the email for the send Back to Top Advanced Sending Options Auto responders A triggered email is an automated follow up email that is sent when someone performs an action that has been ear marked as a trigger Your account provides a number of triggers shown below Name Related to Emails Timing Send a welcome email to subscribers d O Schedule your autoresponders add o Send a followup email when subscribers open your newsletter add o Send an automated email when subscribers click on a link in your newsletter add o Send an automated Happy Birthday or other anniversary email add o Send an automated unsubscribe message aad o e Subscribe Auto responders W
64. hen a reader clicks on a Subscribe now link in your email can automatically send them a follow up confirmation thank you or welcome email e Schedule Auto responders With scheduled triggers you schedule when you want an email to be sent right down to the time and date e Email Open Auto responders Send an automated follow up email when a subscriber opens your email It s ideal for sending a series of emails for instance to introduce a new service or a How to guide for one of your products e Link Click Auto responders Link Click triggers are prompted when someone clicks on a specified link in your email Use it to send additional information regarding a product the link links to e Anniversary Auto responders Set up weekly monthly or annual date to serve as the trigger for seasonal messages or even payment reminders Personalise your campaign by setting an anniversary trigger for individual clients birthdays to send them congratulations and remind them that they can rely on your business to meet their needs e Unsubscribe Auto responders When a subscriber unsubscribes from your email newsletter we can follow up automatically with a confirmation email just to be sure NB You can also have an email automatically notify YOU when someone subscribes or unsubscribes to one of your mailing lists To learn how to set this up click here Create a campaign You have a complex product and want to send potential clients a
65. ieves send fraudulent email messages with return addresses links and branding that appear to come from credit card companies banks and some of the web s most well known sites including eBay PayPal NINEMSN Yahoo and COMMBANK to name just a few These messages are designed to phish for personal and financial information for example passwords usernames social security numbers credit card numbers mother s maiden name and so on from the recipient For examples visit www anti phishing org Pre existing business relationship The recipient of your email has made a purchase requested information responded to a questionnaire or a survey or had offline contact with you in other words has given inferred permission for you to email them Privacy policy A clear description of a website or company s policy on the use of information collected from and about website visitors and subscribers Your privacy policy is an opportunity for visitors and subscribers to assess your integrity and to establish an open and honest relationship with all who subscribe It is wise to remember that most Western governments have established legislation to support and protect individuals privacy Know your boundaries Queue Where an email message goes after you send it before the list server gets around to sending it Rental list or Acquisition list A list of prospective clients or a targeted group of recipients who have opted in to receive info
66. il design you can do this by changing the font size font type and colour as shown below You can also preview your header so you can see exactly what it will look like by clicking the refresh preview button If you are satisfied with the way the header looks then click on the save button Back to Top Please Note For the header to be shown the Enable Email Header must be ticked Email Header Font settings Enable Email Header Enable Comment Link Enable Unsubscribe URL V Enable View with Images Enable Social Icons Enable vCard Header Preview View in your browser y f Save Footer Settings The footer can also be customised to your preferences such as displaying links and customising the font and colour simply tick the boxes that represent the function that you want to display in your footer v Email Footer Font settings Report abuse text and color settings verdana ua dm Display these links in my footer Display Subscribe link on all emails Show Update Profile link in all emails Display Forward to a friend link on all emails 7 Enable one click unsubscribe o0 7 Show Print PDF link in all emails Additional Options EJ Add social media links to all emails o O Small amp Medium Large Back to Top Setup Browser Widget While on this page you can simply slide the specific sections you would like to display on your widget My Profile This will display your pr
67. ilters During the file import process Remove the first zero of all mobile numbers of length 10 for longer For all mobile numbers of length 10 for shorter then insert the country code If this is showing incorrectly for you then please amend it to the correct country code and click apply changes If you would like to return to sending a text message please click here User Profile You can amend your profile settings from this section Please update any personal information such as name address mobile number email etc using the appropriate boxes if necessary Please Note the address shown in this section may also be shown in the footer of your newsletters Change Account Password You can also change your account password from within this section using the textboxes available Please make sure that the new password and confirm passwords are identical Login username You can get your password emailed to your download email address by clicking on the email my password to me button or you can just save the new password by clicking on the save button Back to Top 110 Glossary Application Program Interface API When a program application accesses another to manage it by remote control it uses an API Using the API a website can for instance add a new subscribe to a particular list or initiate a send Above the fold or sill preview pane in your email client The part of a web page or
68. in A process that requires new list joiners to take an action such as clicking on an emailed link to a personal confirmation page in order to confirm that they want to be on the list Sometimes interpreted incorrectly by some email broadcast vendors to mean a new subscriber who does not opt out of or bounce a welcome message Email blocking Email blocking typically refers to blocking by ISPs Emails that are blocked are not processed through the ISP and are essentially prevented from reaching their addressed destination Most ISPs actively block email coming from suspected spammers or tag the subject line SUSPECTED SPAM Back to Top 112 Email newsletter ads or sponsorships Buying ad space just like you do in a newspaper in an email newsletter or sponsoring a specific article or series of articles that target the audience represented by the list that is used Advertisers pay to have their ad plain text HTML or both depending on the publication inserted into the body of the email ESP Email Service Provider Event triggered email Pre programmed messages sent automatically based on an event such as a date or anniversary Ezine also e zine Another name for an email newsletter adapted from electronic zine or electronic magazine An e zine is an American term used to describe an electronic magazine or newsletter emailed to a list of subscribers As described above advertisers pay to have their ad plain text HTML or both depen
69. itial results within 24 hours and close to final results within 48 hours You can always drill down to see the details of email addresses which opened clicked forwarded or unsubscribed If the mailing is less than two weeks old you can see this level of detail for delivered and non delivered emails After two weeks we remove this level of detail Back to Top View by Mailing List This section allows you to compare different mailing lists within a pie chart format to show the popularity of your different mailing lists Having this additional information in an easy to read format gives you a Clear indication of which mailing lists your recipients prefer to join Mailing lists overview D A 0 02 1 15 A 1 feum 3 56 feste fewer 0 03 feste PRO he 2 02 fece OW 0 02 9 1 25 97 ww qe 0 03 Me Hue wt 0 27 ww 0 06 All Active Accounts 60 05 aoe 0 02 fe WM 4 90 aM qw 3 66 an 0 24 7 You can use the print and download icons to the right of the graph as they will allow you print or just Es save the graph shown as an image iu You will also see the individual mailing lists below the graph which will allow you to click on them to view overall send statistics of that particular mailing list selected All Mailing Lists Q search lists Filter Basic Webinar Created on 10 06 2014 14 46 Total contacts 321 Last sent on 11 06
70. l addresses whose owners have asked to be removed from future mailings If you use multiple email products or have multiple databases from which you send emails you should use a suppression list or blocklist filters to process unsubscribe requests across all lists Targeting Selecting a target audience or group of individuals likely to be interested in a certain product or service To get the best out of a campaign analyse your list and target accordingly Targeted campaigns yield a higher response rate and result in fewer unsubscribes Text only newsletter Plain newsletter with words only no colours graphics fonts or pictures can be received by anyone who has email Back to Top 116 Triggers Triggers send automated follow up emails based on the recipient s reaction to an email you ve sent to them Triggers can be set up to send a time delayed email when the recipient clicks on the link or opens an email They re great for sending thank you emails or for sending coupons to people who ve clicked on a product Unsubscribe To remove oneself from an email list either filling in a web form clicking the unsubscribe link in the footer URL or Universal Resource Locator Put simply a URL indicates a website web page or any other document address or location on the internet URLs indicate the location of every file on every computer accessible through the internet USP Unique Selling Proposition Your USP is the unique attribute of
71. lates Use one of Edit one of Use one of your saved our templates your emails templates Image and file libra Paste code Import a new RSS Feed HTML file Designing your own email template Download the toolkit By clicking on this option you will be taken to select your email within that section you will also be able to edit rename delete move it to another folder and more My content Ba Email Newsle 48 Emails 3 Archived newsl 1j Example Newsletter EN Draft newslett 6 Created 19 08 2014 15 41 Preview ray Prev 1 Next gt gt BB reeavai 4 Export 3 Important Upda 7 Rename nes Copy Bg Newsletters 103 Delete 3 Templates 9 Inbox preview 3 Webinar 2 Spam check Edit email snippet Edit text only Back to Top As shown in the above screenshot once you select the drop down menu you will have a lot of features you can choose from Those options are as follows e Preview newsletter This will give you a visual of how the newsletter looks e Export This will allow you to export the newsletter as HTML or PDF e Rename newsletter This will allow you to rename the newsletter if you feel the need to e Copy newsletter This will allow you to copy the newsletter which is mainly used if you would like to continue using one newsletter but make alterations each month You can use this to copy the newsletter and use edit the copy for the next newsletter you will
72. ld like for your smart list so that the list will only hold a specific selection of clients due to your restrictions You can use 2 options for the segments within the first drop down menu those are and or As you may expect if you use and it will limit your results more as the users will have to have both of the restrictions Select your Dataset to Capture Information from Contacts Return addresses from mailing List matching your Dataset man x domin My Mailing List I where Gender is equal to A Male and City is equal to em Newcastle I and First name is equal to A E and First name is equal to m and First name Is equal to A E Add 5 more queries cancel preview results Once you have made you restrictions and would like to see the amount of clients that you have that match that specific limitations you can view them by clicking on the preview results button Below have shown the preview the results pane where you can view all of the clients within your lists that have passed your limitations These are now the clients which are most appropriate to send to We offer you 3 ways to save this list e Save to a segment If you save to a smart list then it will store that particular segment within the Lists amp Contacts area e Save to a mailing list If you save the new section of contacts to a mailing list then you will need to select the mailing list you want
73. lect a background colour for your form If you know the exact colour you want you can enter the HTML HEX colour code into the available field If you want a background image on the form you can select one that you have uploaded to your image library or you can upload one from your PC If you are using a background image you will need to set the alignment for the image and select whether or not you want it tiled repeating as a grid It will display as a single image if you do not select to have it tiled Back to Top Background Alignment Within this section you can align the subscription form from right left or centre Left and Top Margin The margin that will give space for the subscription form can be changed in this section Form Width Height The width and height of your subscription form can be adjusted to meet your needs Setting the font You can change the font by selecting the type size style and colour The fonts allowed are standard HTML readable fonts Arial Courier Tahoma Times New Roman and Verdana Use the eyedropper icon to select the colour of the font or insert the HTML HEX colour code if you know it Button Font The buttons are the links at the bottom of the page that say Unsubscribe Subscribe Forward etc You can change their font by selecting the type size style and colour The fonts allowed are standard HTML readable fonts Arial Courier Tahoma Times New Roman and Verdana Use the eyedr
74. like test sends are free Your account sends an individual email to each recipient on the mailing list Emails are sent one by one Each email is addressed individually and not sent as a blind carbon copy BCC Emails are small and quick to download because the images in the newsletter are not sent but are served in the same way as images on a website Your account offers the facility to embed images in the email so they are viewable immediately when an email is opened Since this requires more bandwidth there is an additional charge for the service Your account automatically manages your lists Invalid email addresses hard bounces are automatically deleted from sends Recipients who have unsubscribed or opted out are also automatically removed from your list and placed in your block list so they will not receive any future mailings Preview If you are looking for a particular email and have forgotten what it was called the Preview option allows you to browse through your emails The preview will also show you what the footer will look like You can preview any of your newsletters by selecting the newsletter from the appropriate folder and it will automatically refresh and show the selected newsletter in the preview pane Please note A browser renders HTML slightly differently to an email client To see exactly how your email will appear in different email clients you have to make test sends to each of those email clients and
75. livered how many were opened and what links were clicked on Simply click on Reports and Statistics View by Send Within this new section you will instantly be able to view graphs of your most recent send with all statistics on display The graphs are now even more user friendly and interactive as you can simply click on a section you would like to view such as bounced opens not opened as it will allow you to view the graph sections separately so they are easier to analyse Subject On 13 05 2014 11 17 Sent to Text only No From Credits Used 1701 Performance over time Chart List Opened Bounced Not opened 26 May 9 Jun 23 Jun 7 Jul 21 Jul 4 Aug 00 00 AM 00 00 AM 00 00 AM 00 00 AM 00 00 AM 00 00 AM Opens Clicks E Opened Bl Not opened Bl Bounced You can use the tab below the graphs to hide display certain sections of the chart this will allow you to alter the visual display within the graph as shown Delwery Opens Clicks E Opened EN Not opened NE Bounced As the graphs are interactive you can place your mouse over sections of it to see more detailed reports of the date and time which the particular action took place 1 250 40 1 000 Delivery 22 Mar 17 10 PM 4 Back to Top Below the main graph you will see various statistics such as opens clicked bounced which can be clicked on to view in full Sent Delivered 177 161 90 96 of sent Delivered 161 90 96 Opened
76. llected from a subscription form or survey This data can then be used to personalize emails that are sent out for example Dear first name The data can also be used to or include a billing or product reference and the data can be queried to create a targeted email list If you are going to use datasets beyond your Address Book you need to set up the dataset before you can input data Edit Data You can edit the data you already have stored in your data set simply by clicking on the Edit data hyperlink Then you will the records that have already been inputted To edit or delete the data within the dataset you have to click on the appropriate icon Edit Delete Hl To edit the data you need to click on the edit icon near the data that you want to change Once you have clicked on the edit icon you will be able to modify all of the information in the dataset except the email address as that is used to link with the mailing list therefore cannot be changed Email MobileNumber forname surname test test com 447510561111 ted smith The email textbox is read only but the other textboxes are accessible for you to modify Back to Top Add Single Record This section is used for you to add single data into a dataset and it will also be added into the mailing list that you choose To choose the appropriate dataset you will need to select it from the drop down menu provided You will also have to highlight the appropriate Mailing List s th
77. lly download a CSV excel spread sheet of the sends you selected Back to Top Links Clicked Statistics You can now view Heat Maps within your Reports amp Statistics which can be used to help increase your next campaign The Heat Maps which will show you where your subscribers are clicking on your email the heat maps will display as blue green and red circles to indicate how many of your subscribers have clicked within a specific area Clicked links E Heamap chart fp uist Location Note This feature is not fully compabble with responsive templates Heatmap on WIT Total Lniqu e Heat Maps Feature Now Available You can also now see the links clicked within your email in a graph form which makes it even easier for you to view which links have been clicked and how many times This information allows you to clearly view the links that were clicked the most and you can use this information to discover why they were clicked the most Performance over time Chart List https w 0 2 3 4 5 5 8 9 10 11 12 Back to Top List View You can also see a list of the individual email addresses which have clicked on particular links just select the magnifying glass for a link and then you will see that statistics as shown below Copy Y Export Y Delete 1 Page 1 of 1 items 1 to 18 of 18 Address Amount clicked fF example domain co uk example domain co uk example domain co uk H bhe k example do
78. m your subscribers you need to specify the data you wish to collect in your Address Book or a dataset You can then select which fields you want displayed in your subscription form using the Form Fields sub menu Simply expand the Form Fields section select the Address Book or dataset in which the form fields are contained and then tick the box next to the field you want to include Mailing List Within this section you are able to choose the mailing list that you would like the new subscribers to be added to If you want to give subscribers the ability to subscribe to more than one mailing list then expand the Mailing List section and tick the box for each list you want to display on the form If you have multiple mailing lists on your subscription form they will be displayed between the header and footer The subscription form will display the links subscribe update profile and close window There will be a tick box next to each mailing list and subscribers will be added to the lists that they have selected They can change what lists they are subscribed to by clicking on the Update profile or Unsubscribe button They also have a choice to Unsubscribe all If no mailing list is selected the subscriber will be added to My Mailing List which is created by default for each account Social Subscribe Settings In this section you would just need to tick the option to allow social subscribe on your subsc
79. mail for the purpose of providing additional information on products or services promoted in the email Also called story pages Links Text links hyperlinks graphics or images that when clicked sends the client to another online location for example a landing page or other pages of a website Links in emails are a source of action Links need to be visible appealing clear and inviting Microsite A Microsite is a mini website used to archive your past newsletters A unique URL link is given to you so the microsite can used as a portfolio of your past newsletter and templates linked from your own website Open rate The percentage of emails opened in any given email marketing campaign or the percentage opened of the total number of emails sent Opt in or Subscribe To opt in or subscribe to an email list is to choose to receive email communications by supplying your email address to a particular company website or individual thereby giving them permission to email you The subscriber can often indicate areas of personal interest for example surfing cars or indicate what types of emails he she wishes to receive from the sender for example newsletters sales campaigns offers too good to resist If you are not sure read the privacy statement reputable email marketing companies usually have a direct link to their privacy statement and an explanation of how they will use your email address for example on opting in you may imply pe
80. main co uk Geo Location Statistics This new feature displays the location of your subscribers as they are viewing and clicking links from within your emails By using Geo Location you are able to view your subscribers location on the map you can simply hover your mouse over the different countries to see how many of your subscribers opened your email from that location To activate the Geo Location simply click on the globe icon shown within your account as appears below Geo location of people wh Heatmap Chart List G Location Back to Top We have now made it even easier for you to view the overall statistics showing not only your most recent send but also a selection of previous sends giving you an instant comparison to your previous Campaigns You can select the previous sends that are displaying by clicking on the Filter options which will allow you to choose how many sends you would like to view Q search sends Filter v Last 3 sends w Last 5 sends Last 10 sends Last 15 sends Industry Stats Advertising and Marketing bal Sent Delivered Opened 1701 1696 99 71 of sent 145 3 55 of delivered Delivered 1696 99 71 Opened 145 6 55 Unsubscribed 3 2 07 Bounced 5 0 29 Not opened 1551 91 45 Clicked Heatmaps 13 8 97 Logs pending 0 0 Complaints 0 0 Social shares 0 0 Recent Sends Q search sends Filter v Back to Top Industry Statistics Not only can you compare your own results but you
81. me Forename Surname 7123456789 Fred Smith 7544554427 7 Bo0b Wood 7653334111 Ted Davison change column mappings finish If it is stored correctly click on the finish button alternatively click on change column mappings and you will be brought back to the previous page to change the drop down boxes Import complete Data records imported 0 Data records updated 0 Email addresses imported 0 Mobile numbers imported 3 Back to Top 100 SMS Text Messages Create Please Note The maximum number of characters allowed in a standard SMS Message is 160 per mobile credit If you exceed 160 characters then you will be charged additional mobile credits Creating text messages in your account is a lot like creating newsletters as you can add personalisation to allow for a better connection between your text message and its reader Once the text is created you can save it and then if you need to you can go back and edit it at a later date similar to editing a newsletter The first step to creating a text message is to name it and then you can select to have the text blank or base it on an existing text message by selecting the correct option from the drop down menu Give your SMS a name Dont Miss Out Click NEXT to build your SMS To base your SMS on an existing one make a selection from the dropdown menu below After naming the SMS click NEXT to edit Blank mal Next The next s
82. mn Alignment Center Font Arial Size medium Border Width thin Border Style solid Back to Top Element Description Input Options within Editor Output Displayed on Page Text xt Input This element can be used to v l Text Input 1 allow the users to send uem Ir messages to you Within the settings you can easily set styles to it such as min and maximum length required and password Text Only Minimum Length 0 Maximum Length 0 C Required Q Password Alignment Center Font Size Font Size Numeric Input This element is the same as v iz Numeric Input 1 EE the text input however it is only used for numbers Numeric Input Minimum Value Maximum Value Required Alignment Center Text Font Arial Text Size normal Input Font Arial Input Size normal Back to Top ee ME Input Options within Editor Output Displayed on Page Selection Input This element allows you to v E Selection Input 1 create options for the user to Selection Input select Display As Dropdown Caption Value Test Test Alignment Center TextFont Arial Text Size normal Input Font Arial Input Size xx small Date Input This element allows the user v es Date Input 1 to submit a specific date Date Input Mar vy itk 3 Default Value Specific Date Specific Date 03 15 2013 El Required Alignment Center Tex
83. mported into are correct You can do that via the drop down lists shown below m test Mailing List Import to this Sa Test Mobile List Mobile List stl ies e Dataset datasettest Once the settings are corrected you are ready to import To do so please click on the Continue button The next step is to make sure the data within your file are going to be placed into the appropriate columns in your dataset To do this please use the drop down boxes available to select the correct field and then tick the box to confirm that is the correct field Once again if it is correct then please click on the Continue button forname Once you have clicked continue you will be able to preview the data within the mesh structure to make sure that the fields are getting located correctly If it is not correct then click change column mappings or if it is correct click the finish button change column mappings finish Once you have clicked finish you will be able to see that the import was successful firstly by the green message box shown below w File successfully imported Back to Top You will also see a detailed report of the data that has been imported also shown below Import complete Data records imported 283 Data records updated 0 Email addresses imported 283 Export Data If you would like to export some data then you can do so via the 2 options The first is export subscriber in
84. nd so come on down Get 50 off kids mens and ladies wear a Once your text message is complete and you are ready to send click on the save button at the bottom of your screen EN You will receive a message box to show that your message was saved correctly w Message saved successfully Back to Top 102 Edit You can edit the text messages that you have previously created by using the drop down menu to choose the correct text message from your list To edit an existing SMS select it from the dropdown menu below EC cancel save SALE NOW ON Dont Miss Qut SALE NOW ON h Once you have chosen the correct text message that you would like to edit highlight it and then click on the edit button It will return you to the Text Editor as shown in the Create section above To edit an existing SMS select it from the dropdown menu below SALE NOW ON r cancel Save SMS Text Editor Dear DATA20973 1 Our sale has started so dont miss out risit our store or qo on our website today 160 1 Message part to see the amazing deals we have to offer Click here http cliku com XXXXXX 306 2 Message parts Once you have edited the text message you can once again save it via the save button at the top of the editor Copy You can copy a text message and rename it as something different to save time Copy 5M5 Copy this SMS SALE NOW ON The new copy s name SA
85. new mailing list simply click the Add button 9 and then give your new list a name and click Save New Mailing list Add Mailing List New mailing list name New Mailing List E Display new mailing list on the subscribe form LEE EHE ELE IL ALT P save cancer If you will always be sending to the same list then do not tick the Display this new mailing list on the subscribe form as it would give yours subscribers a meaningless choice of one checkbox Back to Top Copy or Move Mailing List You can copy or move the mailing list simply by ticking the mailing list you want to edit click on the copy or move button shown below then type in the mailing list you want to copy or move the mailing list to Lis Copy these contact s to List L Move these contact s to List E Move these contact s to List New list New list Po Copy Po Move Or select an existing list Or select an existing list test 0 test 0 tu Copy these contact s to List Rename Mailing List When renaming a mailing list you first need to tick the mailing list you want to rename Then you can click on the edit button above the mailing list That will allow you to rename your mailing list Delete Contacts from mailing list To delete contacts that are in one mailing list from another simply create and then highlight the mailing list that have the emails in that you want removed Then click on More Options tab bar at the right cli
86. o not send email addresses you can also import that to your blocklist Supported file types are Excel xls xlsx and delimited text files csv txt Block list management Add email address to be blocked Add Addresses Import File cime Export Blocked list Create export file You can export your blocklist to sync it with your external files Back to Top Datasets Manage Data Your Address Book is a dataset that contains contact details for subscribers on your mailing lists There is a wizard that helps you set up your Address Book which is explained in the Express Mode manual This section will deal with the more powerful dataset features Datasets are used to store information other than the email addresses This data can serve several purposes it can be used for personalizing emails it can be a repository for data collected via the subscription form or a survey and a dataset can be queried to create a targeted mailing list Mailing lists only contain email addresses The system uses the email addresses as a unique identifier to link a dataset to a mailing list As a result an email address is a mandatory field in every dataset There is no limitation to the number of mailing lists that email addresses may appear in but each email address may only appear once in any given dataset Data stored in your datasets for example first name last name country company can be imported from a file or co
87. of 8 items 1 to 20 of 150 2345678 Address Country Region City Platform Email client Time Date Wed 23 May United Kingdom England London WinXP IE 8 0 2012 3 00 PM Thu 24 May Denmark Kobenhavn Copenhagen ios Safari 5 1 2012 3 23 A Tue 22 May Canada Ontario Chatham Other Other 0 0 2012 7 54 PM Tue 22 May E Canada Ontario Chatham Win7 IE 7 0 2012 7 06 PM You can copy to a new mailing list or just import your contacts into an existing one Copy Export Delete New mailing list Existing mailing list Alternatively you can export your contacts which will send you a CSV file Copy Export Delete 2 The list below will be exported and sent to your email address as a downloadable link bon Arsctellhein Address You can use the export options to export the graph and you can also choose to have a list view and export that particular list When you have exported via list view you will receive an email linking you to excel spreadsheet which will show you a far greater amount of detail for particular subscribers that opened your email A B D E F G H J 1 email count countrylong region city ip platform browser browserversion date 2 n 5 UNITED KINGDOM ENGLAND LIVERPOOL 92 27 16 229 WinVista Microsoft Outlook 2007 5 8 2012 15 15 3 2 UNITED KINGDOM ENGLAND LIVERPOOL 92 27 16 229 WinVista Firefox 7 5 8 2012 15 10 1 UNITED KINGDOM ENGLAND LIVERPOOL 92 27 16 229 Default Browser Default Bro
88. ofile information Enable Share This section will allow you to active the sharing of your newsletter to Facebook Twitter Email Google Pinterest and LinkedIn Enable Comments This will allow your users to comment posts via Facebook Enable Subscribe This will allow users to subscribe to your mailing list Subscribe via subscription form This will allow users to signup via the subscription form Subscribe via social network This will allow users to sign up to your mailing list via social network accounts such as Facebook Twitter Linkedln etc Enable Translation This section will allow users to translate your newsletter and the content to a preferred language The Social Browser Widget is displayed below Share Using an email form or Using your social site Comment Translate Subscribe 9 my E e Or Powered by Yourlogo goes here Back to Top Advanced Settings In this section you are able to change some more of your account settings API Settings If you are going to be using an API in your account then you need to tick Enable API acc to this account You can also enter in a password for your API If you need to change your password then you will need to contact a member of support V Enable API access to this account Trusted API IP addresses comma separated IP addresses or IP ranges This is mandatory for using our API If this is not completed the API will not work for your ac
89. onal comments you would like to present on your social page near your newsletter Back to Top Select folder Templates seat Select newsletter _ Entertainment isal Comments o Check out the new entertainment we have on offer Characters remaining 50 Beneath the section to publish your newsletter you can select the connection that you would like to publish it to such as Facebook or Twitter Select the social share sites to publish to Screen name Firstname Lastname Profile URL 3 http twitter corn M E http www facebook corn Just tick the appropriate checked box for either Facebook or Twitter and then click publish You will then receive a message box saying that it was successful The Newsletter was published successfully to your social site s This will then show the link to the newsletter on your social network site _ Heo M Check out the new entertainment we have on offer http gmtiny com OK5NL via 3 4 It will also show that you have shared your newsletter to a social network site Click E for more information 5ocial share publish logs Shared newsletter Shared on date time Q Entertainment 8 1 2011 11 41 16 AM E Share another newsletter Back to Top Display your newsletters on your Facebook page You can now display your newsletter on your Facebook Page rather than just your wall so here are the steps for you to do it 1 Ensure you have the social widgets a
90. ooter on every outgoing email contain the physical address of the sender Whatever address you have in your Profile settings page will be the address that your account will show to your outgoing mail The system will prompt you to fill this out before you make your first send Invoices Our system automatically generates an invoice for each purchase you make These invoices are stored in the Invoices sub menu under Set up amp Options You can view your invoices by clicking on them and you can then download or print them Change Billing Details You can upgrade or downgrade your subscription plan at any time Simply go to the Change Account which is a sub menu of Set up amp Options and follow the instructions Cancel Account You can cancel your subscription at any time Simply go to the Cancel Account which is also a sub menu in Setup amp Options and follow the instructions Recycle Bin Within this section you can restore delete mailing lists newsletters and more however please note the Recycle Bin is emptied every Sunday afternoon From Address Within this section you can add a from address that you would like to use your email campaign The from address will be the email address that the recipients see your email coming from and will be the one they reply to Add address Add an email you want to verify Email Address Status uktest gmail com Verified Back to Top
91. opper icon to select the colour of the font or insert the HTML HEX colour code if you know it Enabling password on subscribe form for users with additional data If there is an Address Book or dataset into which you are populating data via subscriber input on the form see section on Form Fields below an Update Profile link will appear on the form If you tick this box a password field will be added to the form Subscribers will have to insert a password when updating their details This is a security measure Subscription Form Header Within the form header box you will be allowed to type any information into it that you want to be displayed Form Fields This section will allow you to choose what information you would like the new subscriber to fill in when they to subscribe to your newsletter Within this section you also decide which dataset the information is going to be placed into You have two options for the fields that you create on your subscription form those are the fields that you want to Display and those that you want to Make Compulsory which means the user will NEED to fill in that box to subscribe Form Fields collect additional subscriber information Dataset to Cantada Select mobile list Test List A Sr aa y FU E Field label Field as displayed on form Display Make compulsory Mobile Number Email Address i v First Name Last Name Back to Top If you want to collect additional information fro
92. ovide you with all of the information you need to use those elements on your pages Back to Top Text Display This element allows you to add v Ay Tex Text Display D p yS egn text to your page you will An have a Heading and Heading Paragraph Paragraph Alignment Center Font Arial Size normal This element allows you to add v List1 a list which can be a bulleted list numbered list or definition list List Type Bulleted List New List Item List Items Alignment Center Font Arial Size normal Back to Top This element allows you to add Bn mane Fe yo pape Fupi Upload V Web Address F Library s 85154 ftp mobile marketing advertising png Marketing www mywebsite com Border 0 pixel Alignment Center Hyperlink Videolink This element allows you to add w P Hyperlink 1 a hyperlink which can be a web E Pd address email address phone 7575 number or a page you can also Link Type Text JVButton style the hyperlink using text or Link to l Page V web Address an image Email Phone number Text fink http www mywebsite co uk Alignment Center Font Arial Size normal Back to Top a Te This element will allow you to v 5 Table 1 insert a table so you can structure your text within table rows Table Table Content Rows Rowi Columns Row2 Columns This is a column Column ui Column This is a column Column fui Colu
93. pproved in your email footer or in your newsletter as this will be needed so your recipients can share click the Facebook icon and share it on their Facebook wall or page 2 Once you have clicked on the Facebook icon presented in either the newsletter or in the email footer you will be asked to sign into your Facebook account 3 Once you have clicked on the Facebook icon you will then be taken to your Facebook page where you will be asked to assign a thumbnail picture email header text and the description of the newsletter you are posting as shown below f Share this link l Share On your own Wall Public Why not share your newsletter on your Facebook Page Flourishing Heart View http gmtiny com kPnRi lofi Choose a thumbnai E No thumbnail ER ees 4 Once you have added the details for the Facebook post it is now time to select where exactly you would like to publish the newsletter on your own wall or on your page f Share this fink J ShareMe RU A On your own Wall l On a friend s Wall l Wh l your Facebook Fage In a group On your Page In a private Message fy com kPnRi Lofi Choose a thumbnai tree shipping i Back to Top 5 Once you have filled in the details as you would like them to display simply click the Share Link button f Share this link a Share On your Page B o ae o Posting as this page Why not share your newsletter on your Fac
94. r Exit Before you leave it will allow you to send a test of your mobile site so you can see it in action as shown below You are finished Preview your site Your mobile number 447566351224 Please note if you use this option it will send you a text message so you can preview the site however it will use one of your SMS credits Back to Top Once it has been sent to your mobile you should see this text message which as you can see has a test link for your mobile site Cal FaceTime Add Contact Message H 15 Mar 2013 10 07 This is your preview link for the mobile site you have just created http test cliku com Test Wizard31420133 14 11PM ofta gt Edit Site Rather than creating a new mobile site you can choose the Edit Site option Once you click on Edit Site you will then be able to choose the site you would like to continue to edit as shown below 4 Mobile Sites Page 1 4 a o Edit Mobile Site PREVIEW test site Test Wizard Test Wizard Test Wizard 3_14 2013 3 14 11 3_14 2013 3 15 16 3_14 2013 3 19 03 PM PM PM Preview Edit Preview Edit Preview Edit Preview Edit Within this section you can then view the mobile site before editing it by clicking on Preview as shown below or you can simply continue to edit it using the Edit option Edit Mobile Site C
95. r CG UDG GLCS MR Um 34 Daa SCC c M 35 Gic AB d B9 Mies DataSets IT ID I I I TL 36 Ses PER T UU UU UITIUM 37 Doele BDA E eaaa r E 37 Dene Data DUIS sarireenirrinneninin aa iR E st E UDR dad 38 POOGESS BOOK T 39 R SEAU TETTE UU Mmm 39 Send 40 Regg ONO sence oncssnan pU DM UC DENGUE B gU RDUM PEINE UK DOIENV UN ERR UN NEN OUR E EA 40 Pe VIEW TA TTE E E A E E A TT 40 SENG a TO Eor a a a A a E A AA 41 SOW LO Maina WISE rr H 42 Sending the newsletter eoo rai aus qeiaiu dauid aqua quisa qudm iaa quet 42 Adva ced sending DELIS s ssqupewkeueikm asia dau PUERO RUDRS VUE RU QUUPRR XR FRU RUDI ADR A 43 Putoro ponde S garrett qued eM dun OMM IMEEM eM EO MEME E 43 PUTCO LIS Set iens ENS OUAIS sone CHER EDU A XOU RUE KINDER CEN AREE ranean rane 45 Sera BO SCO Clie sscaseisqii quisqu aqvisuiddqqievasoquammiqa qi evi FIESRIIDIIIqUI PU IN TIS que 46 PB PSs SscosoressuimPZP UTERE PXRIFERQGEURMNERNUIDEUTANN E E SUME NUEVE 47 MOO PRC VIC W PR ETT 48 Social Social Share vcincicace ran xata nb EIE EE Pha Krns ku neEICEN EAE Kus hundkKmaqs qunEVAs f AE EE a RE DE EIARUNSFESSADRAE ERES 49 MIS RIEN ote cic cee tttm st 53 iac MULT 55 Reports amp Statistics MIGWDY SOIC e r 56
96. r message RSS is a great complement to your email marketing program Since RSS goes through the web delivery is seamless and traceable If you publish to an RSS feed in addition to reading your newsletters via email subscribers can read them through bookmarks in their web browser or through an RSS reader By creating a feed link and promoting it on your site you re well on your way to creating a new communication channel with your audience Each RSS feed provides a list of content a brief description and a link to the web page with the full article Every account comes with an RSS feed You will find the link to your feed next to Your RSS Link Your R55 Link htt f Pond Once clicked this will allow your target audience to subscribe to this feed and it will be saved within a user s favourites were they can view it as they want as shown below pee SST Sy sy EEA 32 Mame RSS Feed Test Folder E Bookmarks Toolbar The RSS feed will continue to update automatically so the user will constantly have the most up to date feed that you have posted as shown below na FA c mot gt m News Test a Press the CTRL key while clicking links or use th Testing RSS N Click any tab with the middle mouse button to c Open we e e a Press ALT ENTER from the address bar or searc Open All in Tabs Back to Top Reports amp Statistics Your account will show you how many of your emails were de
97. rand awareness and customers relations Your newsletters will help you to establish a close relationship with your clients and understand their needs You can If you are unsure about what your RSS URL is simply open your blog in the browser gt gt right click and select View Source You can then hold Ctrl F or Command F on a Mac and search for RSS You should see something similar to link rel alternate type application rsst xml title Blog RSS href http website blogspot com feeds posts default alt rss gt Your RSS URL will be the URL within the speech marks so in this case it would be http website blogspot com feeds posts default alt rss Back to Top Once you have named your RSS feed and added the RSS URL you can then view the different style templates available via the drop down menu Once you have chosen one you can click on save and it will then display within the preview window If you are happy with the template you can then select save and schedule Send Details From name Your Company Name Fram email Subject Send options and schedule Current time zone GMT 0 change One off send Recurring send G Follow up send Start date dij at o 00 E Send text only version Only send if newly updated feed items exist Within this section you can input the send details and choose if you would like the email to send as a one off recurring or as a follow up
98. ription form By allowing it your potential subscribers will be able to sign up using their social network accounts such as Facebook Twitter LinkedIn ect This will be easier for your subscribers and the information provided is done so automatically which will help to ensure the data is correct Subscribe Form Footer In this section you are able to edit the text that is shown in the footer of the subscription form Double Opt In This section will allow you to overwrite the opt in email text that the user would get by typing your own message in the fields Double opt in refers to the subscription process whereby a second action needs to be taken by the subscriber after they have subscribed If this process is enforced a new subscriber to your mailing list will be marked as pending until they confirm their subscription We will send them an email asking them to click a link to confirm their subscription Once you have enforced the double opt in process click on Preview opt in email to see the email we will send The email consists of two columns You can customise the look and content of the right hand column using the Editor available in this section The left hand column with the Check image and the Confirm subscription link options cannot be customised Back to Top Put it on your Website Once your subscription form is customised to your liking you can link it to your website or embed it in a web page You can add a subscrip
99. rmation about certain subjects Using permission based rental lists marketing companies can send email messages to audiences targeted by interest category profession demographics and more Be sure your rental list is a certified permission based opt in list Permission based lists are rented or leased seldom sold Relative URL All newsletter or graphic emails require absolute addressing as opposed to relative for the images on the email to generate correctly and be visible for example Relative link img src images domain_logo gif this will work within a root system on a website situated on a server and on your own computer but not in a newsletter Emails require absolute URLs For example Absolute link img src http www domain co uk images domain_logo gif The image must be parked uploaded to the users account or site address in the appropriate folder designated by the URL and can be called from anywhere on the net ROI Return on Investment From an email marketing perspective understanding this number helps you determine where to put your advertising dollars which campaigns are performing best what percentage of your investments are turning directly into income and how much it costs you to find and retain clients RSS Really Simple Syndication A format for delivering regularly changing web content Many news related sites weblogs and other online publishers syndicate their content as an RSS feed to whoever wants it
100. rmission for the company to sell your address to like minded businesses Always check to see if you can opt out with the click of a button Opt out or Unsubscribe To opt out or unsubscribe from an email list is to choose not to receive communications from the sender by requesting the removal of your email address from their list Industry best practice is to offer at least two ways to opt out one being an opt out link in the email and the other being a link provided to your website with the opportunity to opt out there Outage downtime The interruption of automated processing systems support services or essential business operations which may result in the organization s inability to provide service for some period of time Permission based email Email sent to recipients or subscribers who have opted in or subscribed or have given inferred permission to be sent email communications from a particular company website or individual Whichever way you look at it permission is an absolute prerequisite for legitimate email marketing Personalisation A targeting method in which an email message appears to have been created only for a single recipient Personalisation techniques include adding the recipient s name in the subject line or message body or the message offer reflects a purchasing link clicking or transaction history Back to Top 114 Phishing Phishing refers to email scams which have the purpose of identity theft Identity th
101. rs Dataset optional Default Dataset A all other data Import mode is always Add Update Update only Add only Update only does not create new records in your dataset and mailing list Records are never deleted When importing a Microsoft Excel Spreadsheet the sheet name to import is fs apply changes The import settings shown above are the default settings that you should find but please remember to double check your settings as some files you are importing may need the settings altered Back to Top Import File The next step is to find the file that you are going to be importing to do this click on the Browse button shown below Upload the file to import Click Browse to select a file to import from your computer Important Its our objective to ensure best email delivery for all our customers For this l reason any address uploads will be Drag files here verified by our system automatically or Should it happen that one of your uploads will cause the intermediate blocking of your account please contact our support during normal working hours We will be happy to assist you to resolve this issue quickly and enable your account again Once you have found the file you are going to import you need to click Open as this will insert the file into the textbox and get it ready to be imported Now you need to check the dataset and mailing lists that you have selected for the data to be i
102. s when a recipient clicks on the link Click through tracking refers to the data collected about each click through link such as how many people clicked it who clicked it how many clicks resulted in desired actions such as sales forwards or subscriptions Confirmed opt in required by The European anti spam Directive A more controlled method of obtaining permission to send email campaigns Confirmed opt in adds an additional step to the opt in process It requires the subscriber to respond to a confirmation email either by clicking ona confirmation link or by hitting the reply button thus confirming their subscription Only subscribers who take this additional step are added to the list CPM or Cost Per Thousand In email marketing terminology CPM commonly refers to the cost per 1000 names on a given rental list For example on a rental list priced at S250AUS CPM would mean that the list owner charges 0 25AU per email address Alternatively it can mean the cost of sending 1000 emails CTR or click through rate The number of unique clicks divided by the number of emails that were opened expressed as a percentage Conversion rate The percentage of emailed recipients who responded to your specific email marketing campaign or promotion This is the measure of your email marketing campaign s success Your conversions can be measured in all things related to the campaign that is sales phone calls appointments and so on Double opt
103. sender name that will appear in the email client e Enter the Subject this is the subject line the client will see This menu also allows you to check the likelihood of the email getting caught in a spam filter To check this click on check spam score We will generate a report by sending a copy of the email through to Spam Assassin Since we actually have to send the email to an inbox to get this score it may take a few minutes to return the score The score is rules based with each rule being worth a penalty point assessment Sends below 3 0 are usually not classified as spam If you get above that try to refine your email including the subject line to get as low a spam score as possible The report should only be used as a yardstick a low score will not guarantee that your email will get past all spam filters Remember test emails are free and you can never test too much Once your final newsletter has been mailed it is in the public domain and you cannot get it back It makes sense to check and check again Back to Top Send to Mailing List If you send from a Free Mail address such as Gmail Yahoo Hotmail vour delivery might be negatively affected due to new abuse policies at nq t nino n6 lol MM T example1 amp yourdomain co uk Send to My mailinglist examplel0 yourdomain co uk example11 yourdomain co uk From e mail test test com o examplei3gycurdomain co uk example1
104. series of emails so that they can learn more about it Make your welcome auto responder a newsletter trigger so that everyone who opens it will receive your second newsletter explaining the advanced features of the product a number of days later This in turn can be another newsletter trigger for the third email which explains extra services you provide This way you ensure that people who are interested in your product receive a steady stream of information Successful email marketers are leaning towards greater personalisation and segmentation as they move away from massive blasting sending one email to their entire list They are sending relevant content to segments of their lists based on user profiles and responses to previous mailings Back to Top Please Note It is important to check that your timezone settings reflect your location i e London and that the daylight saving time is clicked so your Scheduled Trigger Mail sends at the time you want it to To learn how to amend your timezone please click here Select the type of auto responder you want There are six types of auto responders specify your auto responder by selecting the appropriate option You also need to set the delay for the auto responder send You can set the auto responder email to send immediately or delayed by setting the hours and days to O or delay it for a period of time for example 24 hours or 14 days If you choose a click autoreponder you nee
105. sletter folder Newsletter 000010 SY foooi 1 500 Back m Again within this section you will be able to name the newsletter you are trying to import Once the newsletter has been named click on the import button and the newsletter will be imported Back to Top Import from URL If you would like to host the email and images from your own site choose the URL option and enter the URL Import from Zip You can also import from a Zip file to import your email and images within one process Just select this option and browse for your file O HTML or Word Text Images will be placed in this folder Folder EditorImages Folder paths will be added to image source if your zip file has more than 1 HTML file then the newsletters will be named according to the HTML file names which means more than 1 newsletter will be created if the zip file contains a single HTML file then you ll need to name the file in the field below Important Note With this option you ll have limited tools within the editor Only templates created with our template selector are guarranteed to render 100 correct Create a new template now Import to A new newsletter Folder Email Newsletter folder S Name Monthly News Replace this newsletter t gt Folder f Email Newsletter folder Newsletter 0000 TA Import to a new newsletter by choosing the location to save to
106. smart lists to display nt dr Synchronise Status Codes m Martir Back to Top You can also use the filter option which will group your contacts together the options that are shown within the filter once ticked are e OK Validated These emails are ok to send to e HB Hard Bounced These emails did not receive your newsletter due to the wrong spelling of the email Don t filter list OK Validated l HB Hard bounced e S Subscribed These are the people that have S Subscribed subscribed to your newsletters U Un subscribed SP uncanfirmed opt in address or the email address is now retired e U Un subscribed These are the people that have 52 confirmed opt in unsubscribed to your newsletters e SP Unconfirmed opt in These are the people that have not yet confirmed that they want your newsletters e S2 Confirmed opt in These are the people that have confirmed that they want to receive your newsletters Enable Multiple Datasets If you would like to enable multiple Datasets then you can do so by clicking on Settings and then tick the box to enable multiple datasets as shown below Manage Contact General Import Settings Clear Create New Mailing List Each account can have up to 20 mailing lists If you need more mailing lists you can purchase them from within your Account When we create your account we create a default mailing list called My Mailing List To create a
107. t Font Text Size normal Input Font Arial Input Size normal Back to Top a Input Options within Editor Output i ads on Page Contact Us This element will add a R Contact Us 1 selection of contact details ondi m each one will have a logo for it such as phone number email address blog and even Google Maps 0191 0000000 info mycompany co uk www myblog co uk Google Map Address City State PostalCode Select Country Alignment Center Font Arial Size medium Social Icons This element will allow you to v Social Icons 1 add links for your Twitter Facebook YouTube and LinkedIn accounts once you have added those a logo to represent them will appear on the page Linkedin linkedin com mycompany Title Follow me Twitter twitter com myname Facebook facebook com myname Youtube youtube com myname Alignment Center Font Arial Size medium Back to Top Lead Form This element will allow the v 3 Lead Form 1 user to fill i in a textboxes which ad c A include First Name Last L Send Button Text Name Email Phone Company EX Comment You can easily insert ReturnMessage a message you would like the z Thank you Your message has been sent user to see once they submit the details and of course you can choose which email address the form is sent to Alignment Center Font Arial Auto Responder Email myname myemail co uk amp
108. t Georgia M Color 333333 e Size medium X Text Inputs Font Georgia M Color 666666 e Size medium X Alignment Center Y Select Pages In this section you will be able to choose the pages that you would like to be added we suggest that you view all pages available as each page have specific elements already added to make it easier for you You can Edit or Delete pages by clicking on them once you will then see the 2 options displayed below the page logo You can easily add new pages by clicking on the one you would like to add under the heading Add more pages as shown below Y Site Test Wizard 3_14_2013 3 14 11 PM Select Style PEMINAT PRODUCT Sa R ey 4 Select Pages P d SURVEY Edit Delete d Y Add more pages Edit Pages M 2 NS w ABOUT US CALL ME Save Exit M LA UE a i Me A RR S s T RE e i T n a e di i Back to Top Edit Pages Once you have created the pages you would like it is now time to edit the elements within them within this section you can add and remove elements that you would like on the page We have 15 different elements that you can add onto the page we have displayed all of the elements below Page elements E Click an icon to add an element WAS 6m 69 88 8 amp SEDA i B H We have displayed the element name description input options within editor and output display on page This should pr
109. t Only This option will allow you to create a text only version of your newsletter The text only version will only be used if the HTML version is not accepted Back to Top My Templates Content hub Create a new newsletter from our templates your existing newsletters or your own templates amp My emails My templates Use one of Edit one of Use one af your saved our templates your emails templates D D Image and file libra Paste code Import a new RSS Feed HTML file Choose this option if you d like to base your newsletter on one that you have already designed and saved as a template within the editor When you click on the drop down arrow you will see you can use this template edit this template or simply Copy this template To use this email as a base for your next newsletter choose either Use this template or Copy My content o m 4 a x Ba Email Newsle 15 Emails 3 Archived newsl 0 Example Newsletter 1 Use Eg Draft newslett 0 Created10 02 2014 10 42 Last edit10 02 2014 10 42 L3 Templates 4 Xmas template Use Created22 11 2013 15 29 Last edit22 11 2013 15 29 newsletter Use Created30 09 2013 14 06 Last edit30 09 2013 14 06 newsletter 1 Use Created30 09 2013 14 12 Last edit30 09 2013 14 12 lt lt Prev 1 Next gt gt Of course if you would just like to edit the template then select Edit Template Back to Top Image and File Library
110. t contains all of your Facebook pages Now all you need to do is click the add to page button adjacent to where you would like to add your form Now go to your account settings located in the top right hand corner Select the application settings from the dropdown menu Select the edit page option adjacent to the FBML application A box should appear in that box title give your sign up tab a name such as Email signup or Subscribe to newsletter Now log into your account and navigate your way into Subscription Form gt gt Put it on your website section Select the Embed the entire form onto your website option Now simply copy and paste that HTML non javascript code into the FBML section on Facebook Under the Add a New Tab dropdown in the FBML application you will see the custom name you just gave to the subscription page you created in Step 4 That s all there is to it Now your Facebook fans can easily sign up for your email marketing campaigns Back to Top Subscription Form Wizard You can also set up a subscription form using the Wizard tool Auto responders This section gives you the option to be notified when a person subscribes or unsubscribed to your newsletter Once you have entered your email address into the grey box you need to click save NB You can also create a trigger which will automatically send an instant or delayed welcome email to someone who subscribes or unsubscribes to one of your mailing
111. tdgyourdomain co uk ls example13 yourdomain co uk update totals Total 18 From name IGraphic Mail Ltd F Credit usage Reply to e mail IBEREEREEEEREEER t ii Ra a TENE T Subject Monthly Newsletter P E NR E Newsletter Folder Email Newsletter folder a Newsletter Example Newsletter mml e Enter the Multiple List Send To select the mailing lists you would like to send to just highlight them e Enter the From name This is the sender name that will appear in the email client e Enter the Reply to e mail This will be the from address seen by the recipient you can choose one of the verified email addresses via the drop down menu If you would like to use a new from email address then you will need to select Setup amp Options gt gt From address For full information click here e Enter the Subject This is the subject line the client will see The om icon enables you to personalize the from field and the subject line An Insert Data Field pop up window appears using the drop down menu select the dataset and then choose the field and copy to the clipboard Place your cursor at the beginning of the Subject line and press Ctrl V A field appears that you can personalize for example if you put Hello lt GMxxxx 1 gt First Name lt GM gt the relevant first name associated with the email address will be placed in the from field or subject
112. tep is to create the text that people will actually receive from yourself you can do this by adding text in the SMS Text Editor To edit an existing SMS select it from the dropdown menu below E cancel save SALE NOW ON Y SMS Text Editor Dear DATA20973 1 Our sale has started 30 dont miss out isit our store or go on our website today 160 1 Message part to see the amazing deals we have to offer Click here http cliku com XXXXXX 306 2 Message parts Back to Top 101 Add Personalisation You can also add personalisation into your text message by using the drop down menu to choose which dataset the information is coming from and what information you would like to display this is shown below Once you have chosen the personalisation you would like to be added click on the insert button and it will place the personalisation into the text message where your cursor is placed Personalisation July Suscribers 2 Link to mobile site sale mobile site Title a insert Tithe First Name Surname Town Postcode You can also insert a link to your mobile website that you have previously created via the drop down box shown below Link to mobile site New Mobile Site T insert You can preview the website that you have created to make sure the link is going to the correct one in the Mobile site preview below the text you have created as shown below DAL E SALE all weeke
113. tes created with our template selector are guarranteed to render 10096 correct Create a new template now Import to A new newsletter Folder Email Newsletter folder K Name Monthly News Replace this newsletter a gt Folder Email Newsletter folder 9 Nevuterter Back import 4 In this section you can select the option A new newsletter and import it as a new newsletter or alternatively use the Replace this newsletter option to actually override the newsletter with another Back to Top Import from Word To import your template from Microsoft Word browse for your file and choose where to store your images This option allows you to store your images on our server as the system will automatically import them form your Word document O o Zip File HTML or Text Images will be placed in this folder Folder source Editorimages Folder paths will be added to image WARNING Templates imported from Microsoft Word may not render correctly Consider using one of our free templates instead Alternatively try our custom made templates Important Note With this option you ll have limited tools within the editor Only templates created with our template selector are guarranteed to render 100 correct Create a new template now Import to A new newsletter Folder Email Newsletter folder Name Monthly News Replace this newsletter Folder f Email New
114. the right it allows you to search for specific subscribers by typing their details into the search textbox and pressing enter Alternatively you can search through your subscribers alphabetically Once you have located the subscriber click on their email address and you will see the relevant statistics On Contacts Select Contact Contact s Details Overview Q o E Contact Overview C 367 D 334 Datasets Contacts E 220 First Name Jake E e Lists B E Mailinglist name Status Date H 142 Q Editor Test OK 09 06 2014 04 12 I 590 Contact Activity J 1 20 05 2014 14 21 i 184 Ve sent on 20 05 2014 14 14 is to mailing list in WinXP Firefox 3 0 from United States L 264 California Mountain View M 562 14 04 2014 10 18 Recipient Opened newsletter Copy of Final New N 270 a Reseller Client Section sent on 14 04 2014 10 13 a7 F4 to mailing list My Email Address in WinXP Firefox 3 0 from United States California Mountain View You are also able to view detailed information regarding the different newsletters that you have sent to that particular subscriber and what actions they have taken As you can see the information presented will also let you know what platform and email client they have been using and details for each send such as if the recipient opened forwarded or left the newsletter unopened Contact Activity 12 02 2014 10 33 Recipient Opened newsletter testing heatmaps sent on
115. tion form onto your website in 4 simple ways Add a light box subscription form to your website This will make the subscription form pop out in the centre and make the background black to make the subscription form stand out Add a quick and simple subscription form to your website This will allow users to sign up to your mailing list just using their email address Embed the entire form onto your website This will allow you to embed the whole subscription form onto your website just as it looks in your account Create multiple embed forms You can create as many subscription forms as you would like so you may want to request different data for the different mailing list such as for a monthly newsletter and a competition However please note when using this option you will need to host the subscription forms on your website as only 1 can be hosted in your account We provide code to present your subscription form in any of the ways discussed above via the appropriate click here hyperlink Link Subscription Form to your Facebook Page Follow the instructions below to link your subscription form to your Facebook fan page 1 First log into your Facebook fan page account Once logged in type in FBML into the search box The Static FBML is the page you need On the left hand side select the Add to my page option FBML stands for Facebook Markup Language Once this option is selected you will see a new window tha
116. to be collected text drop down tick box radio button and hidden e The Attribute is the characteristic assigned to the field type For instance if the field type is text then the attribute is the character width of the field If the field type is a drop down then it s the drop down that will be displayed for example Country or Job Description If the field type is a tick box then it s the tick box choices available for instance languages or music preferences If the field type is a radio button then it s the choices available such as Yes No Your account comes with predefined attributes but you can define your own attributes by creating a drop down unique to your account e The Default value for each field is the content that will automatically replace any empty field If when sending a personalized email there is no data in a field the default value will be displayed For example a default value of Subscriber for the First Name field will personalize an outgoing email as Dear Subscriber if there is no first name listed in the First Name field for that email address Once you have filled in all of the fields that you want to be displayed in your dataset then you need to click on the save button at the bottom of the screen Back to Top Once you have done that you will receive a message box stating that the dataset has been created w Dataset successfully created Modify Datasets The first step to modi
117. to see it in full once you re happy you can then just click on Select to start editing it Back to Top Editing a Template Once you have selected the template you would like to use the first section is to change the logo presented at the top left of each page and choose the colour scheme You can change the logo by clicking on the Browse button to locate the image you would like to replace Please note The suggested logo height is 30px and the width is 250px Once you have done that you can now change the colour scheme by selecting one of the themes available or you can change the option from Pre set to Custom Y Upload Company logo Select Style Pasta Restaurant Logo_1147 jpeg Bwe O m My Logo ey Style Custom GEM Preset Lakeside Breeze ANE ia Se eae ae RESTAURANT Select Pages ANDO 123 JINSALN ie Summer Green ecccc c c c c 0 0 c0cc9999 i i Cobblestone flash g Edit Pages Cherry Blossom 8 w Emerald Avenue E La Rosa HH Save S Viridian Garden cmm Ivory Shore 1 Exit i Crimson Burn Shimmering Chrome o Cinnabar Jewel Cerulean Sky amm Sweet Plum Cascade em If you would like to insert your own custom colour scheme then change the option to Custom and then use the options available to set the different colours you would like to use this has been shown below Style Custom C Preset W Make this my Home Page Background a cccccc F O Text Displays Fon
118. tup Microsite Homepage Select the newsletter for the homepage of your microsite Folder Templates Newsletter _Microsite Homepage 2 Once you have chosen the newsletter that will be displayed as your home page click save The next step is to create the menu tab which will allow the users to go back and forth through your previous newsletters You can do that by clicking on the add top menu button which will create a menu tab at the top of your screen You can assign each menu that you create with a newsletter of your choice via the Folder and Newsletter drop down menus as shown below Menu Builder Click here to showy hide legend Editing Description Previous News Folder Templates i Wewleter usema e update cancel The final step for your Microsite is to choose the skin for your menu from a variety of different colours and styles to suit your design some are shown below You can choose that by clicking on Menu Setup T common akin am lt for all oontrals Web20 Terminal WebBlue Back to Top RSS RSS Really Simple Syndication is a web feed format used to publish frequently updated content RSS makes it possible for people to keep up to date with their favourite websites in an automated manner that s easier than checking them manually With RSS you can syndicate your email content via a separate medium and give your audience another way to receive you
119. use them to deliver viruses and other malicious code Auto responder A program script plugin or any other software solution that automatically sends a response alert to a specified email contact when someone sends a message to its address The most common uses of auto responders are for subscribe opt in and unsubscribe opt out confirmations welcome emails and customer support questions Industry s best practice is to have a double opt in after you subscribe you receive an email alert requesting you to respond by clicking on a link to confirm your voluntary subscription Australian Spam Act 2004 The Australian Spam Act 2003 was brought into existence to alleviate and halt the unsolicited sending of email or spam This was followed by the Spam Consequential amendments Act 2003 and Spam Regulations 2004 Block A refusal by an ISP or email server to forward your email message to the recipient Many ISPs block emails from IP addresses or domains that have been reported to send spam or viruses or have content that violates email policy or spam filters Block list see suppression list Bulk folder also junk folder Where many email clients send messages that appear to be from spammers contain spam or are from any sender who is not in the recipient s address book or contact list Some clients allow the recipient to override the system s settings and direct that mail from a suspect sender be sent directly to the inbox E g Yahoo
120. uto responders are set up by choosing a newsletter and certain links within that message Choose a link or create additional links using the create new links button e Toset an anniversary auto responders select the address book or dataset and the date field that will have to trigger the send The trigger can be set to send on before or after that date e When creating a unsubscribe auto responders select the email you d like to send the interval at which you d want it sent and the mailing list where a un subscription will trigger a send Editing or deleting auto responder As soon as you have created an auto responder you will find it placed under the particular auto responder it is assigned to You can edit or delete any active auto responders via the pencil and rd paper icon Back to Top Multiple List Send When you would like to send to multiple lists please select the lists that you would like to send by highlighting them by holding Ctrl and selecting the ones you would like as shown below Multiple List Send Preview Mailing Lists To mailing lists select multiple lists g P examplel yourdomain co uk My Mailing List A example2 amp yourdomain co uk New Mailing List example3i ryourdomain co uk example4 yourdomain co uk exampleS yourdomain co uk example6 yourdomain co uk example yourdomain co uk example8 yourdomain co uk example9 yourdomain co uk examplei10 amp yourdomain co uk example11
121. with navigation e My Account Stats will update you with the send credits you have left to use within your account e You can use the Social section to post directly to your Facebook and Twitter accounts even at the same time e You can also use the SMS section to send a quick text message directly from your Dashboard Back to Top Designing your Emails and Newsletters You can create your newsletter from either a blank page or a template So that you can get started quickly your account comes with a couple of templates related to your industry and your account contains 80 responsive templates for you to choose from Template Library Content hub Create a new newsletter from our templates your existing newsletters or your own templates a e Template library My emails My templates Use one of Edit one of Use one of your saved our templates your emails templates Image and file libra Paste code Import a new RSS Feed HTML file Designing your own email template Download the toolkit Our template selector offers multiple layout options and industry categories Select your layout and category then choose a template that best fits your requirements and edit in the editor Back to Top Template Selector Filter gt All Layouts All JO Single Column One Column Page D Left Column Middle Two Column Su Multiple Right Column Section e i VS weet tw THE Ms wA T o
122. wser 0 5 8 2012 15 11 Back to Top Export Selected Sends You can also export selected sends to allow you to have a CSV excel spreadsheet of the selected send statistics The excel spreadsheet that will be downloaded for you will have all of the basic information of the sends you have selected such as date time newsletter mailing list and all main send details To export selected sends simply click on the CSV excel spreadsheet icon which is shown below Recent Sends Q search sends Filter Y Once that has been clicked you will then be asked to select the sends you would like to export to do that simply click on the sends you would like or click on the Select all option at the top right x Select the sends you would like to export Select all Example N 04 02 2014 11 52 Sent 3 Delivered 3 Opened 2 Clicked 2 Newslette 16 09 2013 10 16 Sent 3 Delivered 3 Opened 2 Clicked 2 Testing b 24 07 2013 16 32 Sent 1 Delivered 1 Opened 1 Clicked 1 Testing b 24 07 2013 13 28 Sent 1 Delivered 1 Opened 1 Clicked 1 Copy News 24 07 2013 12 47 Sent 1 Delivered 1 Opened 1 Clicked 1 Newslette 19 07 2013 09 32 Sent 1 Delivered 1 Opened 0 Clicked O Newslette 11 07 2013 16 07 Sent 1 Delivered 1 Opened 1 Clicked 1 Copy_Mont 19 03 2013 10 50 _ Export selected sends Once you have selected the sends you would like to export you can click on the Export selected sends button at the bottom That will then automatica
123. your audience keeps growing This is what we call smart publishing Note Social share is available for Twitter MySpace and Facebook only The system also has its own URL abbreviation service GMtiny As Twitter limits you to 140 characters per tweet GMtiny will automatically shorten the link to your newsletter cutting down lengthy URLs to only a few characters Social Share To access your account s social share feature you must first have a social share account In the social share tab click on add new connection and enter your name Twitter or Facebook username and password Select the newsletter you d like to share Sign in using your account with E Facebook mv twitter Google Linked YaHoo Please Note If you already have Twitter and Facebook connections set up in your account you will need to re establish these connections Sorry for the inconvenience it will only take a minute or two Once you have created a connection you can share newsletters via your Facebook account To do this click on Share another newsletter you can then choose which newsletter you would like to share and add comments too e Select folder To select the newsletter first select the folder it is located in via the drop down menu e Select newsletter Then select the newsletter via the drop down menu e Publisher Use this text box to type in the publishers name e Comments Use this text box to type in any additi
124. your business that makes your company product or service the best solution to a problem the best way to fulfil a need or desire or the best way to achieve a goal Your USP answers the prospective recipient s question Why should do business with you instead of someone else Viral Marketing A type of marketing that is carried out voluntarily by the targeted company s customers The electronic equivalent of word of mouth advertising Email has made this type of marketing both relevant and prevalent Tools such as send this page or email to a friend encourage people to refer or recommend your company s product service or a specific offer to others Back to Top 117

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