Restaurant Manager, Version 17
Contents
1. You can use the DOS Port name COM 1 8 LPT1 3 However you must ensure that all stations have the printer attached to the same port or create separate station configurations for those stations using a different port If using a serial printer you must set the communication parameters as follows Select the System Icon Start Settings Control Panel gt System Click on the Device Manager Tab Locate the port you wish to configure under Ports COM and LPT and click on it Click on the Properties Button Select the Port Setting tab Select the correct baud rate parity word length and stop bits for the printer Set the Flow Control to hardware The main advantage in using DOS device names resides in immediate printer status detection Connecting POS Stations to Shared Printers Restaurant Manager Spooling Under Station Configuration gt Devices in the Restaurant Manager Backoffice program enter the desired printer names for the prep area printers prefixed with a sign The sign prefix indicates that a RMSPOOL instead of a Windows defined printer is to be used For example if you name a printer KITCHENP in the RMSPOOL Configuration program you would enter KITCHENP as the device name See the Printer Server Setup Restaurant Manager Spooling section for instructions on setting up a Restaurant Manager Print Spooler Connecting POS Stations to Shared Printers Windows Spooling IMPORTANT ASI strongly recommends y2. omen Se 4 Choose the Setup Type you wish to install Demo Installation with Sample Data Install Restaurant Manager with sample menu and information Does not require a security key Prints to screen by default You will need to run Sysmerge exe if you want the convert a demo software into a live software Full Installation Installs a fully functional version of Restaurant Manager You will need the configuration diskette included with the CD and a security key to complete installation This is commonly referred to as live software Full Installation with Sample Data Installs a fully functional version of Restaurant Manager with sample menu and information You will need the configuration diskette included with the CD and a security key to complete installation Restaurant Manager Version 17 0 Setup Ea Setup Type Za Select the setup tupe that best suits your needs Click the type of setup you prefer Description Demo Installation with Sample Data Full Installation Full Installation with Sample Data Inventon Manager Upgrade Shared Libraries DLL s Update current version 17 0 Upgrade 17 0 amp earlier Restaurant Manager Dema lnetallehreld Back Cancel If choosing one of the two full installation choices you will need the system configuration file or disk sysncnfg scr or Syscnfg asi If the software was not shipped with a configuration disk floppy you may ob
3. be deleted or tampered with as it will cause all encrypted data in the system to become un readable You should also make sure to include this file in any system backups Restoring a backup without this file would cause passwords and stored credit cards to be un readable To ensure that credit card information is not compromised it is mandatory that a new encryption key is generated at least once per year FULL SOFTWARE INSTALLATION OVERVIEW Full software is considered to be the installation of Restaurant Manager complete with security key Restaurant Manager is software that requires installation on a single computer hardware drive It is from this computer that all stations will communicate Software installation can be done using an installation CD or by downloading the latest software version build from the ASI s resellers only website under Dealer Services Tech Support gt Patches and Utilities SETTING UP RESTAURANT MANAGER Use the following instruction based upon your hardware configuration From Manager Workstation Setup The Manager Workstation MUST be logged on to the fileserver and mapped to C drive on fileserver ex as F before installing RESTAURANT MANAGER If the fileserver has two drives and you wish to install on the second drive then you must map to that drive If using a parallel key connect it to the parallel port before running the installation disc IMPORTANT If you are using a USB Security Key Dongle it MU
4. credit card third party software It is recommended that you read each credit card software instructions prior to installation GIFT CARD SERVER The ASI Credit Card server is also used to provide centralized gift card handling via Als Centralized Gift Card service and a number of 3rd party web applications ASI Gift Card Server requires internet connection See RM Centralized Gift Cards Users Manual pdf for instructions on how to setup this software Mercury Payment Systems MPS Gift Card Server requires internet connection See MPS RM Gift Cards for instructions on how to setup this software Givex Gift Card Server See Givex interface setup for instructions on how to setup this software Note PAYWare PC does not support the use of third party interfaces First Data Gift Card setup Go to Tech Notes and Manuals Web Services and select First Data Gift Card Installation Instructions Note PAYW are PC does not support the use of third party interfaces Valutech Gift Card setup Go to Tech Notes and Manuals W eb Services and select Valuetech Gift Card Installation Instructions Note PAYW are PC does not support the use of third party interfaces CALLER ID INTERFACE Caller ID is an optional service provided by the phone company which allows the recipient of a phone call to view the phone number of the calling party This service can be useful in home delivery operations where the customer phone number must be entered with the transac
5. hardware requirements for a POS workstation computer are Processor Intel or AMD Processor 1ghz or faster OS Windows 7 Pro XP Pro WEPOS POS Ready RAM 256MB Flash Compact 2GB Hard drive 10GB Network Card Battery Backup Powervar Smart Power or other professional grade UPS Note Windows 7 is not recommended for sites using the Write on and Online Ordering applications The main issue concerns RMServices This application runs but does not appear visible in the systray Please not that Restaurant Manager will run on machines that are not as sophisticated as those listed but these specs are what ASI recommends you build your system on OPTIONAL POS STATION HARDWARE DEPENDING ON REQUIREMENTS Check Receipt Printer e Cash Drawer s Customer pole display Magnetic Stripe Reader strongly recommended Fingerprint reader e Kitchen Display Unit Bar Code Scanner s General Recommendations oystem equipment must run off dedicated power lines and or be outfitted with power protection In addition because even small electrical spikes can corrupt data communicated across networks it is recommended that the Advantage Database Server be installed on networked systems To secure data and maintain system operation in the event of catastrophic failure of the hard drive it is recommended that the redundancy interface be installed on networked systems And to improve support services it is recommended that resellers
6. install an application that allows remote access to the system PC Anywhere or one of various web based applications COMPUTER USER NAMES We recommend you name the computer used as the fileserver RMSERVER and the point of sale stations as STATION lt n gt where n corresponds to the station number If the fileserver is also used as a POS station we recommend you begin your station numbering with 2 reserving 1 for the fileserver SOFTWARE INSTALLATION GENERATE NEW ENCRYPTION KEY In Restaurant Manager version 17 all sensitive information such as passwords and credit card data are encrypted using a Triple DES encryption algorithm Like any other encryption algorithm Triple DES uses an encryption key to encrypt and decrypt the data The encryption key is securely stored in the file KEY DES located in the RM working folder PCI security demands all default passwords and cryptographic material be removed New installations must generate a new encryption key to comply with PA DDS 2 7 A This is a simple process that must be done while the session is closed and takes no more than a few minutes From the RM BackOffice Module 1 Goto Setup and click Backoffice on the drop down menu 2 Click Security Tab 3 Click Generate new encryption key The system will automatically generate a random encryption key and update the necessary system and data files re encrypting all encrypted data with the new key It is important that this file not
7. na E rn aka Erai 18 Sn T 3rallel ut EE 19 Advanced Settings for Serial Parallel Printers ccccccceccseeceeeeeeceeeeeeeeeeeeeseeeaeeseeeees 19 x TIN B aile OOM MEME RE TR ERN 23 Testing TEU Ve SOOO MN RR ERO 24 Adding Printer in RM Back ice 26 redit Card Server RMOO WIN secrecion ttm cmm tinea techos Demesdos cca temen cua tiep UE ONS 27 cue ee ee E E E E E EO 27 oaker O Ie CE mA 28 Kitchen Display System Irnterlace 28 REDUNDANCY SETUP ME 29 POSSO Ee 29 VAC ONZ TIMO E 30 Installing Touch Screen Divers 30 Installing Local Check Receipt Printers cccccccsecceeceeeeeeseeseeceeeeeeseeceeeeeeseeseeseeseeseegeeseeees 31 Installing CUSTOM GF DISDIGVS es eessce ds tesa ae baber ena sspe abrpen ted utc ata petag eeu d ute uo thes ted unb e EER 32 dais ae ec Bec T 32 MSTA OR DS tiers asic E ochenta EE 33 Basic Troubleshooting ER cm 33 Orders do not get printed ON prep printers ecserin 33 Receipts do not get printed on receipt porter 34 Credit Card cannot be processed nennen nennen nnne nsns sre nnns 34 Cannoropen Cash Drawer xs ntt ane ete qoe E c escod tu E DRE iUEL 34 INTRODUCTION This document gives step by step instructions on installing RESTAURANT MANAGER Version 17 on a Windows 7 Pro XP Pro or Windows 2003 Server based network It is assumed that all the system hardware is installed and that the network has be
8. sign is used to differentiate Restaurant Manager defined printers RMSPOOL uses a master Printer Definition File SPLSETUP exe to define all the shared printers on the network In the definition file a printer is uniquely identified by a Computer Name a Printer Name and a standard Parallel or Serial Port When RMSpool is run on a computer with assigned shared printers the assigned printers for that computer are immediately available to all other computers on the network A Master Printer Definition file is used to define all the shared printers on the network In the definition file a printer is uniquely identified by a Computer Name a Printer Name and a standard Parallel or Serial Port When RMSPOOL is run on a computer with assigned shared printers the assigned printers for that computer are immediately available to all other computers on the network Correct operation of the Print Spooler is so critical that you must follow both the Setup and the Testing procedures below to ensure that the Print Spooler is working correctly on your system Setup The Restaurant Manager print spooler consists of two programs SPLSETUP EXE the spooler setup utility and RMSPOOL EXE the spooler itself Both programs are copied to the Restaurant Manager working directory during program installation These programs must be executed from that directory 1 Run the Restaurant Manager Print Spooler Configuration program SPLSETUP and enter the Printer N
9. use the following instructions to verify the system is operating with the live key 1 Right click on the security key icon located in the systray 2 Click on the Remove Temporary Code on the pop up screen A green check mark should indicate the new security is recognized If it is not recognized try the following steps 1 Remove key and restart security x rmwin security exe 2 Right click on the security key icon on the systray and verify the Key Status as key not found 3 Close ASI Security 4 Restart security x rmwin security exe a Right click on the security key icon located in the systray b Click on the Enter Temporary Code on the pop up screen c Enter code in field box press OK button 5 Exit security and reconnect key 6 Restart security x rmwin security exe A green check mark should indicate the security key is recognized Note Open a support ticket dealers only if these steps should fail and use the temp code to keep the system running Reseller may obtain the temp code by going to the Patches and Utilities page on the reseller webpage and select the Daily Security Code hyperlink END UsER LICENSE AGREEMENT During installation procedures technicians are prompted to indicate whether they accept the terms of the End User License Agreement Because the technician is not the licensed End User they are obligated to DECLINE this prompt After the technician has installed and confi
10. ST NOT be attached to the Computer until the RESTAURANT MANAGER software has been completely installed and the Keylok Installer has been run 1 Insert CD The Restaurant Manager Main Options Screen should appear BER Restaurant Manager Version 17 0 Restaurant Manager Version 17 0 Setup D Welcome to the InstallShield Wizard for Restaurant Manager Yersion 17 0 The InstallShield Wizard will install Restaurant Manager Version 17 0 on your computer To continue click Next Back Cancel If it does not from the RUN option under Windows START button type a rmwin setup Enter A in the command would represent the drive letter of the CD drive Hun Fx Type the name of a program Folder document or EF Internet resource and Windows will open it For ou Cancel Browse 2 Select Install Restaurant Manager and follow the instructions on the screen 3 When prompted for the destination directory select one on the fileserver e g FARMWIN You MUST NOT install RESTAURANT MANAGER on the local drive Restaurant Manager Yersior x Choose Dest Iw iuta on tite dh S elect folder Please select the installation Folder Path Setup will ins FARM WIN Toinstalltot Se another folde Directories Es ddrive D E o EAA DVD RW Drive E ze C on RMServer F E Ay Shared Documents ebe My Network Places Destinatior F Fre tar eram d Cancel
11. ame Computer Name and Port for all the printers being shared on the network For serial COM ports enter the appropriate communications settings Note that the printer names must be unique 2 Include the RMSPOOL EXE program in the Startup folder of every computer with assigned shared printers making sure that it is executed from the Restaurant Manager working directory Note that if all shared printers are driven from one computer you will only have to run RMSPOOL on that computer See the Connecting POS Stations to Shared Printers Restaurant Manager Spooling section for instructions on how to configure POS stations to print on the printers controlled by the Restaurant Manager spoolers VERY IMPORTANT 1 The Restaurant Manager spooler sends printer information directly to the assigned serial and parallel ports without going through the Windows printer drivers This means that it cannot be used for printer outputs such as the printing of Gift Certificates that require the Windows printer driver In general it should only be used for prep area printers 2 To avoid device conflict the assigned ports should only be used with the Restaurant Manager Spooler Make sure that any defined windows printers are not using assigned ports by either removing them or changing the port PRINT SPOOLER SETUP SPLSETUP Both the Spooler and Configuration programs are located in the working directory where the entire RESTAURANT MANAGER application is s
12. condary Device to define a Primary and a backup device where output can be re directed if the Primary device fails Selections used from the drop down menu in the fields should begin with the sign This symbol indicates that the printer is an RMSPOOL printer not a Windows defined printer For example if you name a printer KITCHEN in the RMSPOOL Setup program you would select KITCHEN as the device name on the Prep Area Device oetup Form You should never have a printer backing up to the same printer as the primary Backup printers can be other prep printers or POS printers If you choose not to have a backup printer it is recommended that you remove the default com1 XC Devices 3 E Input Device Er Prep Area Devices E Prep Printer 1 Setup A b E Printer Description Kitchen Order ima Device PRKIT CHEN Type in printer name ef Bas m Backup Device Printer Type Fos K pe Prefix Code not Suffix Cade nat q Chopse printer from Clans MII lal drop down menu sign indicates a RM Spool printer POS Printers POS Printers receipt printer are programmed in RM BackOffice gt Devices gt POS Printers gt POS Printer Port and Model Selections Choose the Receipt Check option In the drop down menu for the Primary Device field choose the printer you want attached to the station Again the selections used from the drop down menu in the fields should begin with the 7
13. data to printer in blacks Block size bytes Failed test Delay between blacks ms LU EET x Serial Port Setting B aud Hate Data Bits Failed Print Test Parity Stop Bits Handshaking Hardware CTS and OSA Test Button Add Delete Apply Exit Ke Check RMSpool Print Jobs after pressing the TEST button check to make sure that the printer s printed the correctly If Testing Fails Check the following if the print test fails e Power is on at printer e Connectors are properly connected e Printers connected to correct ports at station e Printers assigned to right port in RMSpool e Port settings match between RMSpool Setup and Windows Device Manager e HMSpool is running at computer e Printer added correctly in RM BackOffice ADDING PRINTER IN RM BACKOFFICE For a POS or prep area kitchen or bar printer to route properly in RM we must add the printers setup in RMSpool in the RM BackOffice program Adding printers in RM BackOffice is done within Setup gt Station Configuration gt Devices POS printers receipts are programmed under the heading POS Printers gt POS Printer Port and Model Selections Prep Area printers are programmed under the heading Prep Area Devices Prep Printers Choose the Prep Printer number Prep Printer 1 2 etc under the Prep Area Devices heading Type the name of the printer in the Printer Description field Use the fields labeled Primary Device and Se
14. e However if using RM Redundancy IP printers are suggested When installing a serial printer continue with the following instructions 1 In the Spooler Setup type in a unique name of the printer in the RM Printer Name field 2 In the Spooler Setup type in the computer name that will service this device in the Computer Name field 3 In the Spooler Setup choose the COM LPT Printer setting in the Printer Type field COMLPT Printer Sv EOMALET Prnter aad Windows Printer Handheld Printer IP Printer I Frnahla code mama bral sbi Printer Type Fort 4 Choose the appropriate com port in the Port Field Fort coma S 5 Serial Port Settings These fields will be filled in by default Make sure these settings match your port settings in Windows Device Manager These setting might have to be adjusted depending on the printer connectors being used Serial Part Setting Baud Hate Data Bits Parity Stop Bits Handshaking Hardware LTS and OSA ADV ANCED SETTINGS FOR SERIAL PARALLEL PRINTERS Code Page Translation For serial and parallel printers there is now a code page translation option This is used for languages with other character sets RMPOS by default works with Windows code pages which are different than DOS code pages used by printers This option allows you to specify the source code page used by RMPOS should be a windows code page and a target code page used by the p
15. e able bow bsec kansa hio aper me ien ply Aral ecu Ligen the Sofie ir che code tom ony solely hor Se Feima Liga rou Use of fs Solare aulboaged only foi Pe mie of Demgenaled Saiit roosen you by Farla 22 The Sofas and Ihe EULA mag nol be sch shaped kaced sublicensed cr others eensiemed of made aysdable lor Lie bw thed parse rehab eathout imitahion ies a5 part of areka bureau imn whole or rni part by poy nihad A 5I pene yian consent The ken granted ho vou pursuant bo the EULA doss not auferre pou bo grant nghis of Ure so an Hand prd outsourcing provider Fsc nes manage consultant contrscior supplier or customer rhod 5 peor vatlen consent 2 9 You ave prowded the Solvware m obed code loma ork and you shal rel disclose manipulsie mad g enhance ansiyze sl Licensed Ta ARS Date Sigead 1011 01 20828 AM Users must click on the ACCEPT button to indicate their acceptance of the terms of this agreement Hestaurant Manager hereby certify that am the end user leg restaurant owner or manager Note 45 Resellers please press Ma and leave this Yes Ma step for the end user DEMO SOFTWARE INSTALLATION Restaurant Manager is software that requires installation on a computer hardware drive Installation of Restaurant Manager can be done from a disc or be downloaded from the ASI website Full software installation or demo installation is done from the same application The main difference between the two is t
16. en previously established and verified for proper operation For most installations we recommend you use the fileserver solely as a Fileserver and Print Server and use another PC as a Manager Workstation Note Windows 2000 is no longer supported by Microsoft and u is deemed PCI non compliant IMPORTANT ASI provides this documentation as an aid to configuring the underlying operating system required to run Restaurant Manager However our tech support is limited to issues related to Restaurant Manager program configuration and use For issues relating to the Windows operating system Network configuration please contact Microsoft tech support and or a certified network engineer Note Please visit the document covering Windows installation tips if you are planning on using this Windows operating system HARDWARE REQUIREMENTS This section covers the basic hardware requirements necessary to run Restaurant Manager in either a single user or networked system Where ASI Dealers are given some latitude to the brands they choose ASI does have a list of certified hardware and a list of certified vendors that is constantly being updated on the ASI website The information listed in this topic should be considered as a basic minimum when selecting hardware Please note however that many of the topics mentioned in this chapter are covered in greater detail in a separate publication The RESTAURANT MANAGER POS System will operate on computers that mee
17. er cable is not snuggly connected so it won t fire when given signal NOTES 1 Windows NT does not provide 2 way printer job status information hence automatic backup printers cannot be implemented In case of failure you must manually configure Restaurant Manager to use a backup printer To implement automatic backup printers you must have the shared printers attached to a Windows 95 machine 2 Spool data format must be set to EMF on originating computer to ensure proper printing on printers attached to Windows NT machines 3 Some check printers interpret the Form Feed character sent by the POS Disable by setting the paper option for the printer to Continuous No Page Break This setting is found under the Paper Tab in Printer Properties If this does not work you can try setting the page length to 1 using printer codes E g For the Star SP312 27 67 01 4 Unexplained problems writing to shared printer on NT Workstation Solution Delete and then Add problem printer on NT Workstation 5 If using MicroTouch screens make sure that at least one copy on the drivers are included or that you have access to their web site to download If you have remote printing problems A common problem with Windows 95 printing is that sometimes a job will hang up in the queue not allowing subsequent jobs to print Following are some suggestions on how to fix the problem 1 Make sure machine sharing printers is set up as a server Control Pa
18. er making sure that it is executed from the working directory TESTING RMSPOOL Testing from RMSpool From RMSPOOL Run RMSPOOL or make it the top window if already running select the printer to test and click on the Test button A short test message will be sent to the printer Message at Printer if successful Printer Test for printer receiptl Date 10 21 2008 Time 11 58 44 AM Message on Spooler if successful w Restaurant Manager Printer Spooler Files In Queue Printer on local computer rinters down Printer configuration loaded 10 22 08 10 44 45 AM ndi Successful print message Exit Active ASI OFFICE New locking mode Z Testing from RMSpool Setup From the SPLSETUP configuration program Select the printer to test and click on the Test button A short test message will be sent to the printer Use this test method when there are multiple computers sharing printers and if you wish to test all the printers from one location Note that RMSPOOL must be running on all the computers that are sharing printers si Restaurant Manager Printer spooler Set Te fet Configuratiori Punter pam DM Printer Name receipti receipt receipts Computer I ane station arm Sponler Directory receipt Printer Type COM LPT Printer Successful test Part COM splsetup X Enable code page translation Wero oy Cinta BLE Source code page Destination code page es Send
19. er the Auto Starting Applications heading Choose the Printer Spooler option in the drop down menu When adding an application to a station the first time you may notice that type a description loaded automatically when adding an application You can remove this by clicking on the line and click on the Delete App button 4 Repeat the process for all computers on the network BER Option Auto Starting Applications d Application Name PUS Station Field will fill automatically Target Add exterior application RMPOS exe Field will fill automatically Parameters l 2 Parameter for station 2 Use elipsis to find non standard pathway Left Click Adds Computer Adds Standard RM Executable ficos 5 Include the RMStart EXE program in the Startup folder of every computer making sure that it is executed from the working directory PRINT SERVER SETUP RMSPOOL ASI has developed its own print spooler RMSpool for use with the RESTAURANT MANAGER POS System RMSpool resolves problems occasionally encountered with standard Microsoft print spoolers and greatly simplifies the installation and testing of shared printers from a central location You can use RMSpool RMspool exe to setup shared printers without actually accessing the Windows Printer Folder Note To maintain backward compatibility RESTAURANT MANAGER still supports the Windows and DOS defined devices A special symbol
20. eserver we add a local Windows Printer naming it KITCHENPRT and attach it to local port COM2 The printer is made shareable OnaPOS Workstation we add a Windows Printer and also name it KITCHENPRT We DO NOT attach it to a local port but to the networked printer defined above KITCHENPRT In Restaurant Manager we configure Remote Printer 1 as KITCHENPRT Thus when the POS Workstation prints to Remote Printer 1 the flow is as follows Remote Printer 1 gt KITCHENPRT local gt KITCHENPHT on Print Server gt COM2 Note that both KITCHENPRTs must be defined with the Generic Text Printer driver INSTALLING CUSTOMER DISPLAYS External Customer Displays that attach to a serial port COM1 8 are driven directly by RESTAURANT MANAGER Simply enter the port name under Station Configuration and configure the port as described above for local printers INSTALLING CASH DRAWERS For cash drawers that attach directly to a serial port COM1 8 follow the same procedures as described under Installing Local Check Receipt printers Then insert the trigger codes for the cash drawer under Printer Codes in Station Configuration The following document will explain Installing Compulsory Cash Drawers http Awww actionsystems com TechSupport Compulsory 20Cash 20Drawer htm How to setup dual cash drawers Here are the steps to setup Dual Cash Drawers under RM 1 Create a printer type called Cash Drawer B in PRTCODES DBF database You can open this
21. f the security key removal This is meant as a safe guard against the accidental or intentional removal of the security key device The POS system will continue to run for a short period without the security key but will eventually halt the program all together until the re connecting of the device You will not be able to run any Restaurant Manager program including RM BackOffice and RM POS if the secrurity exe is not running You must run the Security exe application on the computer you have the security key installed on To run the Security exe application you can add a shortcut from the Windows Startup folder with the path X RMWIN SECURITY exe Alternatively you can add the security exe application to the Restaurant startup utility RMSTART exe by use of RMSTARTSETUP exe See Below Using Temp Code on New Installations Dealers may choose to use a temporary code prior to receiving the physical security key dongle The advantage to using a temp code in lieu of a security key is it will expedite the programming process Enter the temp code by 1 Right click on the security key icon located in the systray Show Enter Temporary Code Remove Temporary Com 3 Enter code in field box press OK button Temporary Code X Enter Temporary Code con You will need to attach the security key when in final possession The system will continue to use the temp code even after the security key is attached It is important to
22. file by going in to DOS c rmwin and typing dbu prtcodes dbf 2 Then in Backoffice under station configuration under Devices Printer Codes select that new printer type and enter the Cash Drawer B codes into Open Cash Drawer field For example for Epson TMT88 it would be 27 112 1 50 200 3 hen again under Devices POS Cash Drawers Generic Cash Drawer Setup for Cash Drawer B enter the printer name same as Cash Drawers A for Primary Device Then for Printer Type enter the new printer type you created in prtcodes dbf Cash Drawer B INSTALLATION TIPS e Always burn in and stage installation in office before delivering to customer e Write down how each POS is configured from a z i e IP addresses computer system name check list Cloning ghosting get one machine to work and ghost its image to the other stations e Have a menu template for different types of restaurants i e bar pizza stores Have a Cat5 Cable tester Label color code cables Use UPS line conditioners on each and every device connected to the system don t forget hubs switches office printers and credit card boxes Use similar hardware e Configure and Run RMSTART EXE Before the system leaves the office e Have a data backup system e Install pcAnywhere or other remote connectivity application not just on server but also on stations to access site remotely Make sure all components work from a z Before going live e Sysgen e
23. gured the software to the user s specification but BEFORE the POS software is used to process a single sale the End User License Agreement prompt must be recalled so the licensed user can accept the agreement Authorized Restaurant Manager resellers are legally responsible for ensuring that each end user accepts the terms of this agreement before using the software to operate their business Ensd User License Agreement xj chen ene Drei Le res Aeren BJAPORTAHT READ CAREFULLY ou Lies a5 defined here of Acton Systems Retas Hansem POS Sofas Ihe ZGr tvwag moved made samahi to pou you by Actian Spaleni Inc DASI or iz Flesedie Leg dared Ferm is sabect bo pou compliance in al rgart wath all tes and cc of ths Achon Spens E nd Use License amp geeemeni EULA The kmied kense bo Lise the Solwsye granted to vou ba the EULA is greeted parsusnt to the Amela Ageemert beeen A5 and Reseller the Agreement Sei fe license osiedte by thin EULA bal be limited and controlled in al rezpectz by fe Agreement This BULA consue and expresses inertia ama nid understanding bewen wou and AS and Heseller wath respect bo pour Une of the Soise and supersedes ol Dee anus GENEE K tren Teprezenestiens or agneemenis whether willen of oral sah respect In the subject maie kee Gowech zy i EULA shal pressi creer angi keng bean For fe Solare cona in ony agreement between you and Hezekt o ang other person or en dy ralalirg copeng or ola
24. he demo program is intended more for dealer demonstrations and training purposes Sales employee records and customer information is based on a demo date The demo program does not require a security key The demo software can be setup in a networked environment ooftware installation can be done using an installation CD or by downloading the latest software version build from the ASI s resellers only website under Dealer Services Tech Support gt Patches and Utilities The installation is performed exactly as the full installation procedures with the exception being the Setup Type prompt You must choose the Demo Installation with Sample Data option Default Configuration When installing the RESTAURANT MANAGER software you have the option of loading sample data and default configuration settings Installing the sample data and default configuration allows you to experiment with system functions and features before configuring your own system The default configuration runs in demo mode which means all printer output is displayed onscreen Even if you do not wish to experiment with the sample data it is recommended that you load the default configuration and use it as a starting point for configuring your own system In this case you should delete the sample data after loading the default configuration NOTE When you load a demo version of Restaurant Manager on a stand alone computer the default configuration recognizes your c
25. he following instructions Install the Window printer at the local station device O Go Lp OIN GO cs 17 Go to the Printers folder Settings gt Printers Click on the Add Printer Icon Select Local Printer followed by Next Select Generic in the Manufacturer list Select Generic Text Only in the Model list followed by Next Select Keep existing driver followed by Next Choose the desired local port for the shared printer followed by Next Enter the printer Name see above for recommended naming procedures Click on Finish The printer will be added to the printers folder Select the Properties option for the printer Select the Details tab Set the Not Selected and Transmission Retries parameters to 1 second Click on the Port Settings button Select the correct baud rate parity word length and stop bits for the printer Set the Flow Control to hardware Select the Sharing Tab Select the Shared As radio button and enter the desired name If you are going to use the fileserver as a POS station we recommend the shared name be the same as the local name Select the Paper Tab and set the Paper Source to Continuous No Page Break I Printers and Faxes File Back T gt T d Address E a Printers and Faxes Edit view X Favorites Tools Help Ce P Search Folders iij Printer Tasks Y q Receipte on Stationz cl UU Add a printer Ready Spooler Setu
26. ick on Change and do the following a Verify the computer name b Set the workgroup to RM c Then hit OK to exit Do not reboot Setup User Account 1 Click on Start gt Control Panel gt User Accounts 2 Select Change Your Account Name a Enter posuser b Click Change Name button 3 While in the User Account window select Change your account type a Click Administrator b Click Change Account Type button 4 While in the User Account window select Change your password a Enter posuser for password b Exit from password menu 5 While in the User Account window select Change User Account Control Settings a Move the slider to the lowest possible setting Never Notify b Click OK 6 Close User Accounts and return the default Window screen Login without Password 1 Open the Run menu press WIN R on keyboard 2 Enter control userpasswords2 and click OK 3 Select posuser on the User Name list in the User Account window uncheck the option Users must enter a user name and password to use this computer and press OK At this point you will need to restart the computer Map Network Drive Open Windows Explorer by double clicking on the Computer icon on the Desktop Click on Tools menu and select Map Network Drive In the Map Network Drive window select the drive letter from the dropdown list adjacent to Drive Choose F as the network drive Click the Browse button and navigate to the rmwin folde
27. ith the following instructions 1 Inthe Spooler Setup type in a unique name of the printer in the RM Printer Name field 2 Inthe Spooler Setup type in the computer name that will service this device in the Computer Name field 3 Inthe Spooler Setup choose the IP Printer setting in the Printer Type field Printer Type IP Printer z COMLPT Printer Windows Printer Printer IF address Handheld Printer IP Printer Printer IP Part L Enter U to use the default port of 9100 4 The data field will change when choosing IP Printer Enter the IP address for the printer being used in the Printer IP Address field Printer IP address fi d 158 0 10 o Enter in the port number in the Printer IP Port field Notice that the spooler will default to port number 9100 Printer IP Part jo Enter U to use the default port of 9100 Windows Printer Restaurant Manager makes Windows printer set up available for backward compatibility reasons History has shown that print spoolers shipped with Microsoft Windows products have demonstrated erratic behavior In addition due to the incomplete nature of some Windows spoolers orders tend to get lost and are unrecoverable t is strongly recommended that you use RM Printer Spooler instead of Windows spooling Using RM Spooler will greatly simply the installation and testing of shared printers from a central location If installing a Windows printer continue with t
28. iven from one computer you will only have to run RMSPOOL on that computer 2 RMStart Restaurant Manager uses aprogram to load RM executable files called RMStart RMStart Setup RMStartSetup exe is the program used to load starting applications Several different RM executables can be programmed in RM Start Setup but for our purposes here we will limit our example to RMSpool To run load RMSpool automatically using RMStart a Open RMStart Setup by going to Start gt Programs gt Restaurant Manager Version xxx gt Central Program Control aka RMStart Setup b Under the computer heading click on the Add button Type in the computer name c Click on the Add Standard button under the Auto Starting Applications heading Choose the Printer Spooler option in the drop down menu You may notice that type a description loaded automatically when adding a heading You can remove this by clicking on the line and click on the Delete App button RMStart Setup Compute Auto Starting Application Aldserver Station co Delete Rename Add App ka Standard Delete App Adds Computer tipi e application name here gt Bl x Option Application Mame Pos Station Field will fill in automatically Target RMPOS exe Field will fill in automatically Parameters c HM Adds Standard RM Executable D cse d Include the RMStart EXE program in the Startup folder of every comput
29. nel gt System gt Performance gt File System Typical role of this machine 2 Apparently Windows 95 doesn t like running the remote printers 9600 baud Symptoms are spurious disconnects and printer send errors To resolve set baud rate to 2400 3 Check handshaking W e recommend hardware handshaking DTR DTS however if locking persists it s worth trying the XON XOFF configuration Note that both the Windows 95 and the printers must implement the same handshaking protocol 4 Make sure the print server does not make use of COMA Some Plug and Play modems will automatically use this port For some mysterious reason this can cause problems 5 Use a faster machine for remote printing
30. o avoid device conflict the assigned ports should only be used with the RESTAURANT MANAGER Spooler Make sure that any defined windows printers are not using assigned ports by either removing them or changing the port The RESTAURANT MANAGER Spooler does not work correctly with parallel ports that have a security device attached to them USB Printers You may wish to use USB printers for local receipt printers These printers have greater drawbacks printing logos are more difficult to setup Follow the same instructions for a Windows printer setup if you choose to use USB printers NOTE The new RM Spool Setup program allows Windows printers to be incorporated into the Restaurant Manager Spooler This is geared mainly towards USB printers which must be setup using the drivers that came from printer manufacturer and not as Windows Generic Text To incorporate a Windows printer into RM Spool simply select the Windows Printer under Printer Type and for the Windows Printer name select the printer from the list of printers RUNNING RMSPOOL RMSpool must be installed on all computers with a printer attached Printers will not work if RMSpool exe is not installed on the local machine RMSpool can be installed using one of two methods 1 Include the RMSPOOL EXE program in the Startup folder of every computer with assigned shared printers making sure that it is executed from the working directory Note that if all shared printers are dr
31. ol hardware go to Intellikitchen NOTE This information is also available under Tech Notes and Manuals Section http dealer rmpos com REDUNDANCY SETUP To prevent the system from failing when the primary server goes down it is now possible with Restaurant Manager to implement File Redundancy System To get more information on this please go to RMFailSafe Rundancy on the Tech Notes amp Manuals page on the Dealer pages at WWW rmpos com POS STATION SETUP Connecting to Network The following steps below are general recommendations Naming conventions may vary if needed i e workgroup name However passwords and mapped network drives should be consistent on all POS stations The instructions below reflect a Windows 7 Pro setup Exact steps may vary depending on your operating system but the concept remains the same Windows Installation Install Win 7 XP WePOS POS Ready Do NOT install any components if asked When asked for the station identification name the machine station n Where n is the station number Click on Start gt Control Panel gt Programs and Features and select Turn Windows features on or off e Disable any unneeded functions i e Games e Hit OK but do not restart the computer if asked a 2 0 2 Note It is recommended that stations be purchased with Win 7 XP WePOS POS Ready preloaded Setup Workgroup 1 Right click on Computer and select Properties 2 Select change settings 3 Cl
32. omputer Station 1 To adjust the configuration of your demo system you must adjust the Station 1 settings on the Station Configuration Setup Form If there is no special configuration for Station 1 then you must adjust the Master Configuration Once the software has been loaded you can change the configuration of the system All changes to the system are done in the RM BackOffice CENTRALIZED PROGRAM CONTROL RMST ART ASI provides a utility to centrally program the applications to run on each networked computer upon boot up This reduces the amount of time to setup each POS workstation by only requiring you to add one shortcut to the Windows startup folder on each computer How it Works A configuration program RMSTARTSETUP is used to define the programs that must be started on each computer every time it boots up For example on the Fileserver you would want to launch RESTAURANT MANAGER S Time Server and Credit Card Interface say On POS Station 2 you might launch RESTAURANT MANAGER S spooler as well as the POS program Open RMStart Setup by going to Start gt Programs gt Restaurant Manager Version 17 0 gt Central Program Control aka RMStart Setup Defining Applications to Run 1 Under the computer heading click on the Add button Type in the computer name 2 Check the boxes of the applications you wish this computer to launch upon boot up 3 While highlighted on a station click on the Add Standard button und
33. onnect the USB Security Key dongle Once the Security Key has been connected the Windows New Hardware Wizard should run that will finish the installation process Parallel Key Installation If your system came with a Parallel key connect it to the parallel port on the computer before carrying out the Restaurant Manager installation After software installation go to the RMWIN folder gt security folder gt Keylock folder gt Install Left click on the Install icon and the choose the Parallel Port Dongle option under the Dongle Type field Choose on of the three options under the Instalation Type field e Stand Alone Workstation the security key dongle and the application are both installed on the same computer most common installation e Server Security key installed on one computer allowing the application installed on other computer s on a network Clients to share the device Note a client may also be installed on the File Server e Client Application installed on a comptuer communicating with a security device on a different computer on a network File Server Continue the process by clicking on Begin Install After installation the following message should appear KEYLOK Security Key Installer Install Successful Security exe Installation The security executable is the application that Restaurant Manager uses to verify the existence of the dongle You will receive a warning message in the event o
34. ou use the new Restaurant Manager Printer Spooler instead of the Windows spooler This section is provided for backward compatibility and for special situations when you might require Windows spooling services See the Print Server Setup Restaurant Manager Spooling section for more information Understanding Printer Redirection Under Windows all printer output must be channeled via a local printer device A local printer may or may not be attached to a printer located on a remote machine A local printer need not physically exist to define a local printer driver Attaching a local printer to a remote printer is referred to as redirecting the printer output Establishing Remote Printing XP Pro Win 7 or WePOS To establish remote printing do the following 1 Define the printers to be shared on the file or print server see above e g KITCHENPR BARPR 2 Ateach POS station define a printer Generic Text type for each shared printer that needs to be accessed Establish a connection to the shared printer by checking the Network option during the printer setup process We recommend you give the local printer the same name as the shared printer This will simplify the Station Configuration under Restaurant Manager 3 Test the connection 4 In Restaurant Manager under Station Configuration gt Devices gt Remote Printers enter the LOCAL printer name for the remote printers being used Example On the system fil
35. p 1 2 4 o In the Spooler Setup type in a unique name of the printer in the RM Printer Name field In the Spooler Setup type in the computer name that will service this device in the Computer Name field In the Spooler Setup choose the Windows Printer setting in the Printer Type field Configuration DM Printer Name receipt 2 Computer Mame station 2 Spooler Directory Printer Type Using the drop down menu in the Windows Printer Name field choose the desired printer Windows Printer Mame WStationZiReceipt2 The rest of the fields will fill in by default However you can change settings if needed Windows Printer Name Station Receipt Font Lucida Genee Font Size i2 Bold Leading o Margins Left pooo Top Recommend Lucida Console or Courter New Pai Fani Mote Windows printer support ix limited Logos and bar codes are nat supported gt Cash drawer kick codes are not supported Only basic test formatting is supported Plus First Failed job won t Falower to backup printer IMPORTANT The RESTAURANT MANAGER spooler sends printer information directly to the assigned serial and parallel ports WITHOUT going through the Windows printer drivers This means that it cannot be used for printer output that requires a Windows printer driver such as the printing of Gift Certificates In general RMSPOOL should only be used for prep area printers T
36. r on the rmserver Check the box that reads Reconnect on logon Press Finish aE OIM E SYNCHRONIZING TIME Using RMTIME EXE Version 17 comes with a Time Server RMTIME EXE that you should use to enforce time synchronization with the fileserver on all the POS stations This method has the advantage of periodically updating the POS station times as compared to it only being updated when the station boots up To implement RMTIME 1 Add a shortcut to RMTIME EXE to the Windows startup folder of the fileserver so that it will run every time the fileserver is booted up 2 Enable clock synchronization under Setup gt Stations gt Miscellaneous gt PC Clock INSTALLING TOUCH SCREEN DRIVERS In general you should save the touch screen driver installation as the last step This to avoid losing use of the mouse right mouse button is disabled once the touch screen drivers are active MicroTouch XP Pro Windows 7 POS Ready or WePOS drivers supplied with the touch screen Elographic XP Pro Windows 7 POS Ready or WePOS drivers supplied with the touch Screen TouchSystems XP Pro Windows 7 POS Ready or WePOS drivers supplied with the touch screen INSTALLING LOCAL CHECK RECEIPT PRINTERS Printers used exclusively by the station they are connected to are referred to as Local Printers These can be parallel or serial type printers For local printers RESTAURANT MANAGER does not require that a printer driver be installed
37. re Stau An ASI Technology er Restaurant Manager Version 17 Installation Instructions for Windows NT XP Pro Win 7 2003 Server WePOS POS Ready Networks Updated Feb 2012 John Raffenbeul SI ACTION SYSTEMS INC CONTENTS WME CC OI NM NE Em 4 Hardware Heourements seen nennen nenne ne se sa sa sa sa sisi sei se rens 4 wilgiel elici NETT 4 Multi user Networked System cccccceccseccseeceeeseeeeeeceeeseeeeeeseeeseeeeeeseeeseesaeeaeetaeeseeeaeeeeeeaes 5 Fileserver Manager Worketaton 5 EE 5 Optional POS Station Hardware depending on requirements seesessss 5 General Hecommendaiions senes nnne nenne sse rs anne rsen anis 6 COMPRET U Sr IE eee ene ne ee TT 6 SOftware Installation cece cee cceeec r EAR o E i E 6 Full Software Installation Overview cccccccecceecceeceeeceeeeeeeaeeseeeseeeaeeseeeseeeeeeseeeeeeseeeaeetaeeaes 7 Setting up RESTAURANT MANAGER 7 Security Key dongle Installation ccccccecccecceecceeeceeeeeeceeeseeeeeeeeeeseeeseeseeeeeseeeseesaeeees 10 End User LICENSE AGICCIM E 14 Demo Software Installation c c cccccccceeseccceeseeeceecceesceseecececccecsecseecceccceesesecueeceeseneeess 15 STUNTS Olt UA OM ERE 15 Centralized Program Control DMGTARDI 16 Print Server Setup RMSpool ccc ccecceecceeceeeee cece eeseeeeeeceeeseeceeeceeeseeseeseeseeeseeeeeeseeeseeeaeees 17 PRINT SPOOLER SETUP SPLSE TUP reroror
38. rinter RMSPOOL will then translate the print job from the windows code page to the dos code page before sending it to the printer Send Data to Printer in Blocks This sends the print job to the printer in blocks and then pauses This option is useful for sites that do not have support for full hardware handshaking You can get status of the printer via the hardware lines and then use this option to make sure the printer buffer does not get full You specify the amount of data to send and the pause length The defaults are set up for a serial Epson printer Override Computer Name Detection You can override what printers to load on the command line by using the COMPUTERNAME parameter This option is useful for temporarily switching printers from one machine to another Use this option as follows RMSPOOL COMPUTERNAME NAMETOLOAD IP Printers IP Printers are preferred not required when using RM Redundancy if the RMserver should fail the remote printers should still work providing the issue is not a power outage For cost saving measures some installations have employed IP for kitchen printers while using serial parallel printers for receipt printers connected to the POS station Since IP printers are on the network some sort of network device is required e g switch or router Most installations will place the network device near the fileserver but it may be placed anywhere within the store If installing an IP printer continue w
39. s Lary Le Solena pou ager fo bs bound by owe deris ol Hoc EUS HE pou do rio agge Lo Hoa eme ol thet EULA da nel install cops or Las er Sola 1 DEFIHITIDHS The capa alced terme bebo val have the Polen meanings when ued inthe EULA All abes capilare beens shall have Ihe meaning ascribed bo them ca gea this document 1 1 Desped Systemiz mass those computer miens ged o leased by you on which the Sofas p misiad a5 specied si He me ol padhme 1 2 Doum means al printed m electronic maei relating to the Softee prided ky ASI 1 3 Ferral Use vath respect bo ang Software mesa use only For yoa intemal business purposes oip on the Designated Spslem and onb as zpasciled m the Documentation uniscs colens suthaszed m wing bo AS 1 4 Senacez mean cenio poded bo pou bp Reseller guch ss installation implementation pect management corcultini Irsining oi Teese and supo 1 5 User Data means snp daba or infomation supplied by veu bo ASi cr do or rough Te Sob lese gei aw reped cada quienes respons In dala coupe on other cufpul generated by the Soffeane or based on such dala or iniormabian 1 B Rere nears the authored value addecd reselier ol AS who italie and configures the 5 owe Bieenced bo you pursuani to He 2 LILENSE GRANT SA HESTRIETIONS UH USE 2 1 Siipi to the condaons hann ard fur paren of all applicable hers A5 hereby grants gon and pou haneby accepi a hail remm anze aie rbanta nune oriri de p ioa Pi teret
40. sign This symbol indicates that the printer is an RMSPOOL printer not a Windows defined printer It is highly recommended that a backup printer does not backup to the same printer designated as the primary If you choose not to have a backup printer it is recommended that you remove the default com 1 in the field setting POS Printers E POS Printer Port and Model Selections E Receipt Check E Primary Device eceiptl Backup Device Drop down Printer Type Ep DR Delivery Check CREDIT CARD SERVER RMCCWIN ASI provides an optional program that interfaces with a number of 3rd party devices programs to provide integrated Credit Card Authorization The program rmccwin exe is run on the computer connected to the device program and allows any POS station to process credit cards Version 17 supports the following 3rd party interfaces 1 Mercury Payment Systems MPS Payment Server Requires internet connection See MPS RM Installation Guide htm for instructions on how to setup this software 2 Datatran smart modem made by Datacap See DataTran Installation Instructions for instructions on how to setup this device 3 VeriFone s PCCharge Payment Server See PCCharge Installation Instructions for instructions on how to setup this software 4 VeriFone s PAYWare PC See PAYWare PC Installation Guide for instructions on how to setup this specific software Note ASI does provide specific instructions on how to install
41. t the specifications detailed below SINGLE USER SYSTEM If you are using a single computer to run both the POS and RM BackOffice Modules you will need e Processor Intel or AMD Processor 2ghz or faster e OS Windows 2003 Professional XP Pro Windows 7 see note below e RAM Min 1GB 2GB suggested with some configurations or with certain 3 party software e Hard drive 20GB Additional memory for storing data files Allow 10 Megabytes per month and multiply by the number of months you wish to store on the hard drive e Network Card e Battery Backup Powervar Smart Power or other professional grade UPS MULTI USER NETWORKED SYSTEM FILESERVER MANAGER WORKSTATION For installations that will be running 3 or more POS stations we strongly recommend a dedicated fileserver to enhance the performance and integrity of the system For smaller installations the Fileserver can double as the Manager Workstation e Processor Intel or AMD Processor 2ghz or faster e OS Windows 7 Pro XP Pro Windows 2003 Workgroup Server not Domain Controller Windows 7 Pro e RAM Min 1GB 2GB suggested with some configurations or with certain 3 party software e Hard drive 20GB min Additional memory for storing data files Allow 10 Megabytes per month and multiply by the number of months you wish to store on the hard drive e Network Card e Battery Backup Powervar Smart Power or other professional grade UPS POS WORKSTATIONS The minimum
42. tain the necessary Syscnfg file from the ASI website under the dealer page gt Tech Support gt Download SCR Files Use default name or type in a new name for the folder that will be installed in Windows Start Programs Folder 4j Restaurant Manager Version 17 0 Setup 4 Restaurant Manager Version 17 Windows XP Professional Restaurant Manager Version 17 0 Setup Select Program Folder Please select a program folder ced Open Office Document Setup will add program icons to the Program Folder listed below You may type a new folder A Hal DE GA Set Program Access and Defaults Windows Catalog name or select one from the existing folders list Click Next to continue New Office Document Program Folder Restaurant Manager Version 17 0 Existing Folders AcerSystem Administrative Tools obe ASI Write On Handheld Brother Camtasia Studio 5 Cobian Backup 8 CyberLink PowerDVD x N T Accessories e Games R lt Back Next gt Cancel 4 Documents gt D Symantec pcAnywhere R Restaurant Manager Version 17 0 gt Settings Search gt Y Help and Support Run Shut Down From Fileserver 1 If using a parallel key connect it to the parallel port 2 Insert CD The Restaurant Manager Main Options Screen should appear If it does not from the RUN option under Windows START button type a rmwin setup Enter A in the command would represent the drive le
43. tall KE UK Security Rey Install A cJ Make a new folder GG Publish this folder to the Web E Share this folder File and Folder Tasks A Left click on the Install icon and the choose the USB Dongle option under the Dongle Type field Choose on of the three options under the Instalation Type field e Stand Alone Workstation the security key dongle and the application are both installed on the same computer most common installation e Server Security key installed on one computer allowing the application installed on other computer s on a network Clients to share the device Note a client may also be installed on the File Server e Client Application installed on a comptuer communicating with a security device on a different computer on a network File Server xi Dongle Type Select ane or more Dongle Types I LSB Dongle Parallel Port Dongle Please do NOT attach USB Dongle until the installation is completed Install Installation Type GG Standalone Client Server Bl Uninstal Begin Install Command Line Options E mit Continue the process by clicking on Begin Install After the installation process you should receive a prompt verifying instalation Fa KEYLOK Securty Rey Installer Install Success Please attach the USB dongle and let the Mew Hardware Wizard run View Log File Only after running the KEYLOK Security Key Installer should you c
44. tion ASI s Restaurant Manager provides an interface that bridges the Caller ID provided by the phone company a Caller ID unit needed to convert the information and the RM software Restaurant Manager s Caller ID Interface must be purchased separately as part of the Hardware Interface Restaurant Manager interfaces with practically any caller ID unit that outputs the caller id information via a standard RS232 serial port Instead of typing in the phone number the user can touch the appropriate phone line button on the screen to enter the phone number automatically This saves time and reduces errors Currently ASI s Caller ID Server program is pre configured to work with two different Caller ID boxes e CallerlD com Whozzcalling e Telecomp ASI is constantly updating its list for certified product vendors and certified hardware It is best you consult these lists to verify the current status of a vendor and product Detailed setup instructions for Caller ID can be found here on the Tech Notes and Manuals page in the Caller ID Installation Guide KITCHEN DISPLAY SYSTEM INTERFACE RM now includes the necessary software to drive a KDS system in real time Although we currently only support MicroPlus KDS other systems will be added to the list in future releases See the User s manual for more information on how to setup ASI s KDS interface For specifics on the MicroPlus hardware go to Real Time KDS For specifics on Logic Contr
45. tored These programs must always be executed from the working directory To configure RMSPOOLER RMSpool exe from the Windows desktop 1 Goto Start gt Programs gt Restaurant Manager Version xxx gt Printer Spooler Setup 2 Type in a unique printer name in the RM Printer Name field It is suggested that you use a new that relates to the station it will be connected to or the function that it will serve This will help differentiate printers when doing the setup in the station configuration 3 Type in the computer name the printer will be attached to in the Computer Name field The rest of the fields to be filled in are determined by which type of printer is being used e Serial Parallel e IP e Windows e USB 15 xj Configuratia AM Printer Hame receipt Computer Mame station Spnaoler Directo Printer Type COM LPT Printer Fort come ze Enable code page translation Source code page PO Destination code page PO Send data to printer in blacks Black size bytes Jo Delay between blocks ms Jo Seral Port Settings Baud Rate gm r Data Bits H Parity None Stop Bits D BH Handzhakina Hardware CTS and DSR sl Test Add Delete Apply Exit Printer Hame The different printer types and installation instructions are discussed below SERIAL PARALLEL PRINTERS Serial printers may be preferred at the station and can be used system wid
46. tter of the CD drive Select Install Restaurant Manager and follow the instructions on the screen 4 Use the default destination directory if you want to install on the c drive when prompted Otherwise select the path of installation if you are installing the software on another drive Ge SECURITY KEY DONGLE INSTALLATION Every Restaurant Manager software disc comes with a security key The security key is a piece of hardware that can be ordered as either a parallel key or a USB key As more computers are being shipped without parallel ports USB may be preferred Each security key is configured with a unique serial number that is licensed directly to the restaurant that purchased the system from the reseller If the security key is removed the system will continue to run for a short period The replacement of the security key will be the full value of the initial software price It is important to inform the end user the importance of the security key USB Key Installation If your system came with a USB key connect it to a free USB port on the Fileserver AFTER installing RESTAURANT MANAGER but not before you run the Keylok Security Key Installation The Keylok Security Key Installation executable is found in the RMWIN folder gt security folder gt Keylock folder Install es C rmeinisecurity keylok Fle Edt Yew Favortes Tools Help Back gt T E 2 Search b Falders HH Address E rmn securityskevlok A Ing
47. xe BASIC TROUBLESHOOTING ORDERS DO NOT GET PRINTED ON PREP PRINTERS Possible Reasons e Printers are not setup correctly under RMSpooler Setup e Printers are not setup correctly under Backoffice gt Station Configuration gt Devices gt Pre printers Menu items do not have correct printers assigned Printer is out of paper Incorrect printer cable Bad COM or LPT Port Defective Printer RECEIPTS DO NOT GET PRINTED ON RECEIPT PRINTERS Possible Reasons e Printers are not setup correctly under RMSpooler Setup or under Windows Spooler Printers are not setup correctly under Backoffice gt Station Configuration gt Devices gt POS printers Printer is out of paper Incorrect printer cable Bad COM or LPT Port Defective Printer CREDIT CARD CANNOT BE PROCESSED Possible Reasons e Credit Cards are not setup correctly under Backoffice gt Station Configuration gt Miscellaneous Credit Card Processing e RMCCWIN EXE is not running e Credit Cards are not enabled under System Configuration CANNOT OPEN CASH DRAWER Possible Reasons e Cash Drawer is not setup correctly under Backoffice gt Station Configuration gt Devices Cash Drawers e Incorrect Cash Drawer open codes under Backoffice gt Station Configuration gt Devices Printer Codes Incorrect Cable Defective Drawer Cash Tray requires initialization but not initialized No signal is sent to the Cash Drawer via printer Cash Drawer is locked Cash Draw
Download Pdf Manuals
Related Search